Terminix Reviews

I agreed to pay $278.00 for a visit, which I believed included 3 follow up visits. However after the first three month follow up I received a bill for $193.00. The gentleman that came out simply walked around the perimeter of the home and sprayed. He was here less than 20 min. I called to discuss the bill and found that indeed I had misunderstood the agreement. So I asked to cancel any further service because I think that's too much money to pay for a 20 min service. The company was willing to bill me $100 for the walk around to which I still feel is too much for less than 20 min.

Terminix from Plymouth Meeting PA. Do not use this company. They lie. Their "free inspection" for bed bugs involves looking in one room. We were afraid we had bed bugs because a friend of ours had them, and we go over their house a lot. The "salesperson" who came over to do the free inspection led me to believe that they were going to be using a freezing technique instead of using chemicals, but when the technician finally came he said he didn't have time to do freezing because it would take him all day, so he was using chemicals everywhere. On a quick side note, my two senior cats were both dead within a week after the treatments. Maybe it was a coincidence, but the timing is suspect.

We use Gerry who comes to our house and he is great to work with. He is on time, calls to confirm and is very trustworthy. So far our experience with Terminix has been superior! The product works and they are sensitive to the fact that we have pets in the house. We have been very satisfied with Terminix.

Terminix convinced me that they could eliminate bed bugs from my house, so I hired them to do so. They applied several different types of pesticides four times over two months (which is the only thing they can do), but the pesticides did not work. Terminix should know that they are incapable of exterminating bed bugs, and they should not claim that they can. I gave up on Terminix and hired a heat treatment company. The heat treatment worked. The only reason this rating is two stars instead of one is because Terminix' customer service is adequate.

Rated poorly for: Value, Responsiveness, Punctuality, Quality. Terminix is the worst company ever. I urge you all to look for another company for you extermination needs. I asked for a specific service and specifically stated "I DID NOT WANT A RECURRING BILL." Sure enough they did the job and sure enough signed me up for auto pay saying the service I requested comes with recurring fees. So this little job will cost me over 3 grand. Screw this company. Let's all get together to push them out and have them close all branches. Bunch of scammers!!!!

Terminix was able to resolve this issue. While not happy with the experience, I have to thank Terminix for addressing the issue promptly and coming to a resolution.

Terminix had taken care of our termite problem. They had put in bait stations where all the termites had infested - and every visit they had checked at every bait station to see that they had gone. They do a wonderful job - and always on time - technician is always pleasant.

I asked Terminix to provide a quote for my older home. In fact I asked several companies to come and quote. When Jon B. got there he was very friendly and professional. He educated me all along the process. The house had low crawlspace but he put on his jumpsuit and with flashlight in hand crawled under there and made a complete inspection, taking pictures along the way. I felt like he done a great inspection. As a side note, one of the other companies came but the inspector was too big to do the inspection. Another company didn’t show up for their appointment. Jon inspected the interior and then sit down and drew out the house and added his photos. In the end I had a quote and even though the price was a little higher, I went with Terminix mainly due to the excellent service and employee. A year later I am still satisfied with them.

I was given an appointment Friday morning between 8:00 and 10:00 to inspect and do an exclusion for rats. I asked the lady if there was an additional charge for this service and she said, no, this was part of the service I was already paying for. I realize she was in a call center, but she does represent Terminix. She should give the customer accurate information. Well, no one called or came, so I called them again was rescheduled for Saturday afternoon. The guy inspected and gave us a price for the inclusion for $1000. Needless to say I was totally shocked, given the fact I was told it was included in my service. I am currently looking at other pest control companies.

Even though I have had termite protection contracts with Terminix for over 10 yrs. I had the worst experience this year - past years were less than satisfactory because I had to call back several times to get them to follow through on scheduling inspections for following through with what they said they were going to do. March 2019, Terminix inspected and said they were going to come out and treat then replace some damaged wood. After several calls they finally came back out December 2019 to treat the wood but to date- not follow up as promised on the wood replacement. Again, I have to spend time getting their team to respond as not 9 months later, what was promised still has not been completed. The experience has lead me to conclude I will no longer subscribe to Terminix termite protection.

I am not sure how many years I have had Terminix service, but I have always been pleased with the technicians who have provided my service. I say this because: (1) I receive notice in advance of the service, notifying me of the date they will be at my house and (2) any special instructions -- which gives me a chance to let them know how to access my backyard, and which plants are important not to disturb, etc. So, thanks, Terminix, for several years of wonderful service, and Happy New Year!

We have had Terminix Services for twenty years in our old home and for almost twenty years in this home. They are always Reliable, Professional, Punctual & Courteous. They respond quickly to any problem areas, and explain all of the services they are performing while they walk you through the process.

All Terminix representatives have been very knowledgeable and professional. We have both the termite protection and pest control service. I highly recommend their service. We have been completely satisfied with all the service they have provided.

We had Terminix come and spray under our home 4 weeks ago. We were told it was safe as long as we were not in direct contact so we did not remove our pets from the house. One of our kitties started panting and drooling about an hour after the service people left, she started to behave erratically and her tongue was hanging out of her mouth. We had to contact poison control and take her to the emergency vet. She was poisoned by the fumes. She luckily recovered, but we accrued over 1200 dollars in vet bills and terminix kept giving us the run around and refuses to pay the vet bill or reimburse us in any way. We have had a hard time even talking to anyone and it feels like they dont care that they almost killed our baby. It would have been easy to keep them upstairs or take them away for a bit, but we were assured there was no danger. They should have warned us, or used a better cleaner.

"My friends family had a great experience with a Terminix, so I booked them because we had a rat infestation in our garage. They came out pretty quickly for the assessment. Then the guy came out and set up tons of traps, patched where they were getting in. I was very pleased because they were fast and professional, but that was the last time anyone ever came out. No one came to take care of the poor rats stuck in glue traps that were hopping around our garage, even though we called and begged them to come. No one came when the rats died.

I ordered this service in June, they came round and sprayed chemicals, within 2 weeks the pests were gone, great job!! However this is where the google reviews were correct, in June I cancelled the service, I was told ok and good day. In September they turn up and and knock on the door, I tell them I cancelled the service and they leave without spraying one drop. Today December 20, 2019 they turn up again and let themselves in and start spraying, my wife informs them that they have been cancelled.

The service is great if you can get someone to actually come out. Customer service is useless as they use call centers overseas and they barely speak English. They say, "Oh we are coming on this day" and never show. I have the business card of a technician who was supposed to send his colleague last time and he never showed. I am happy with the bugs being gone. That is not the issue. I still need them to do something about the animals under the porch and under the garage. Their ads claim they get rid of wild animals for you. If there is some way to get a hold of a human being that speaks English please let me know. If there is a way to get someone to actually come to the house that would be great. I don't know why such a big company has such communication problems.

My wife is a real clean freaks and if she sees any kind of critter, especially a cockroach, let's just say, she's goes off on the deep end. Terminix responds within hours....and Thank you, Thank You, Thank You, Terminix! You get a 5 star rating from me! Thanks!

Terminix has poor customer service and conflict resolution. In December of 2018, I paid my contract amount in full for the entire year. However, every month I had to call Terminix customer service call center because my debit card was being charged monthly even though I paid the year in advance. This caused a lot of financial problems for me as Terminix was not authorized to withdraw these amounts from my account. Speaking to the Terminix customer service representatives was extremely painful, and never yielded any positive results. No one in Customer Service was ever able to help, not even supervisors. Sometimes supervisors would apologize and assure me that it would not happen again. However, without fail, like a recurring nightmare, I continued to be billed monthly. Terminix illegally / erroneously drafted from my debit account.

I called Terminix to come out and deal with a mice and spider problem as I do not want to deal with them myself. The guy came out and looked around then told me that if I want to get rid of the spiders I need to take down the webs. But that’s what I was paying them to do. Then he threw some glue traps around and that’s it. I asked him what happened when something gets caught in the trap. He said, "Call us and we will get rid of it." I was not happy after the appointment since when I made it I was told they would do all kinds of things to help with the spiders and mice.

Signed a year contract was told only to find out it turns into a quarterly one. Call specifically for fleas and work a lot of hours preparing. Also spent lots of money to do so. The problem only got worse and I called Orkin. They are helping me till it is resolved even though my month is up. Now Terminix wants 84.44 for not fixing the problem. What great customer service. All they want is money. Well if it's quarterly. I only used you 1 month. What do I owe you for that then cancel me because you can't control the problem. 4 months now still fleas. And then I we never use you again and I'm going to tell everyone what poor service and treatment you offer.

I was previously a Terminix customer and called recently to restart service after seeing a mouse. I was told I would need an inspection before service could be provided, I requested that it be done at the same time. I was told that could be done. The morning of the appointment the technician called to say 1. He would be late. 2. He would do the inspection only. 3. Don't believe everything customer service says. I could go on about the next 3 calls I had that morning with them. But here's the gist, Orkin called because I asked them for a quote as well. I went with them. They can do an inspection and treatment on the same day. Thanks Orkin Man!

I signed a 5 year termite control package with Terminix when I moved to Arizona in 2017. Cost was $1695. I would never hire this company again. First, one year after I hired them I had major landscaping done and called Terminix to ask them to check to see if the termite barrier was disturbed or needed to be reestablished. They reassured me by phone that it was fine. 9 months after that I sold the house and the inspector found evidence of termites.

I really did not have any issues with Terminix. The Terminix professionals came and really tried to get to the root source of our problem. They were able to close up areas that mice may be entering the house through. The Terminix Professionals also put down spikes to protect our home from termites. Lately, I have not encountered any more mice. After a while, another Terminix Professional came to our home to follow-up and there were still no issues.

Our "service technician" never showed up, except once that we were out of town. He called me for the gate access code on October 11th at 3:24PM, and was somehow finished and called me at 3:29PM, despite the fact our conversation lasted 3 minutes and 57 seconds. That left 1 minute and 3 seconds to do the complete mosquito service. So, the $79 I was charged was for just over one minute?! Unbelievable.

Justin always texts to let me know when he will be at the house, always texts to let me know when he has finished spraying, and always asks if I need anything else. He makes sure that I'm satisfied with the service. I know that I can count on him to take care of all the spiders and hornets. Thank you, Justin! -- P. H.

I use to be a dedicated customer but service has declined badly. They don't show up and still want to charge you for services. I paid for pest control but the extermination was not fulfilling at all. I had to pay out money to buy exterminating sprays and do it myself. They are the worst. Even after complaining I got no results. Dont call them for extermination.

I have an on-going problem with this company. I always pay them after they complete their service. It makes no difference, they bill me anyway. Sometimes they send 3 bills in the same week, long after they have already been paid. I call and complain and I am told a branch mgr. will call me back. It doesn't happen. What I get is another nasty letter from Terminix stating that if I do not pay, they will contact the credit bureaus to try to damage my credit. I will Never let my family or friends use these people. You have been warned about these guys. If you have a choice, look elsewhere.

We have used Terminix for our pest control for over 25 years. They come out monthly for our regular service, and if something out of the ordinary comes up (like a yellow jacket nest in the shrubs) they always respond quickly. I believe that over the 25 years we have only had three technicians, so they are long term employees who seem to take an active interest in getting to know their clients. I highly recommend Terminix.

The tech is always on time, calls ahead, very thorough, and he even wears little covers over his shoes whenever he’s inside. Always 5 star service from the tech that services my home. I live in a log home so there is a lot to keep on top of but this is one less thing.

One day the salesperson of Terminix came to my door and explained about their services and promotions. I've signed a papers for a annual service (each quarter). The tech came for service and finished the job within a few minutes; just sprayed! I've shocked. This was not my expectation. I called the company and requested to cancel but they didn't accept. They said they will make better service next time.

They do a good job. The only complaint is when you need to contact them you have to call customer service. Leave your message with them and they forward it to the local office. I would like to be able to call the local office myself.

I used Terminix to rid my house of mice a few years ago. They charged quite a bit for this service and promised to vacuum the mouse poop in the attic. After the initial extraction service, they returned to inspect only once, because I called and called and called. They did not return to vacuum and stopped returning my calls. This year we are selling our home, I needed Terminix to come out to inspect for the new homeowners. When the technician called me yesterday and found out that I did not expect him to find mice, he was very rude, told me he wouldn't come out to inspect if I didn't think there were mice. He was so rude and clearly didn't want to "waste his time inspecting my house if I didn't expect him to find any rodent activity." I had to call another company out that was very nice, professional, and no, there was not rodent activity. They didn't even charge for the inspection, and I would have paid for it. I do not recommend this company at all.

Terminix has been an outstanding company. Their termite control has saved my home from further damage from the little pests. No more worries! We are very satisfied customers and will continue to be so.

Russell is an excellent technician. The technician from Terminix who sprays my home and yard is on time, trustworthy, and excellent at his job. We have been very happy with his work. We have had other pest control companies in Hawaii before, but I have never been as satisfied with the service as we are now.

In October I called Terminix to come to my house to exterminate mice. They came and inspected and set out the sticky traps and placed poison baits under my house. I was told the mice would take the poison then leave my house in search of water... then die. However that is not what happened. The mice took the bait and came INSIDE my house and died. I live out in the country so I have a few mice every fall/winter which I normally trap myself but this year I wanted to hire a professional to eliminate the problem.

In July I requested Terminix come out and give me a termite inspection on a rental property I own. The tech came out and quoted me a price for a termite treatment and bond and we told him we would contact him at the beginning of August if we were interested. Around the end of July I started getting phone calls asking me when I wanted to pay my bill. I told the lady I spoke to that I never requested this service. There was nobody living in the property, and no effort was made to call me. She said she would make a note in my file. Since then I receive an average of 3 phone calls a week asking for my payment. I repeatedly ask to speak to management to no avail. The 'collectors' who call me claim to never see my file, but they always say they will 'put a note in it'. Buyer beware: if you ever speak to Terminix reps, watch what you say, or you will be getting billed and harassed for services not contracted for.

My house was treated for wood boring beetles starting in 2003 by Terminix. In 2014, an area had to be treated again and wood damage had occurred. Wood Boring inspect damaged is not guaranteed by Terminix which I understood from the original contract. A few months ago, I asked terminix if that damaged needed to be repaired before I could get a clear termite letter when I sale my house in a couple years. Josh ** which I believe to be a supervisor came out to my house and went under there, and looked at the damaged. He gave me very good advice that I should replace the 12 feet of Joist that are showing wood damaged.

I called yesterday and was told they'd be out today between 3 and 5 for a free estimate. I asked over the phone for a price and if my dog and I need to leave the house for a period of time during the treatment. They would not give a quote and told me I would have to ask the technician about the treatment. No one called or showed up and I left work 2 hours early for this appointment. I called and they didn't have a reason as to why my appointment was missed other than it was scheduled for a different day. So I was told the soonest they could come for an estimate was wed. I asked about a discount for the inconvenience and I was told it would be up to the technician as to whether they would give me one. So I called Orkin. They'll be here tomorrow to treat. Got a quote over the phone and they also were able to tell me that we don't have to leave during the treatment. I will never recommend Terminix to anyone!

Updated on 11/27/2019: Terminix continues to lie. After repeatedly trying to get a hold of manager at Terminix after they sent me to collections for $24 that they never communicated to me that I owed, I wrote a negative review on this site on 11/25. Terminix responded publicly that someone would get back to me. THAT HAS NOT HAPPENED. Just a horrible company.

Whatever you do, don't buy a protection plan. You'll never see Terminix again! Been trying to get a service appointment for my "free annual re-inspection." After waiting weeks for an appointment and blocking my morning, they no-showed. "We see that you requested a service for today, but it was never confirmed on our end."

Please beware. This company is not 24 hours. They are falsely advertising service and they don't work weekends or after 7pm. I called 3 times for service I am paying for and they changed my appointment without letting me know. I have a rat problem and they came out and set mice traps and mice and rats are completely different sizes. When you call it takes a weeks to get service and even then you're still waiting more than a week. All the customer service people answering are all in China. This is not an all American service. These people don't care about any pest emergency that you have. Don't waste your money or time with them. I am extremely unsatisfied and pissed with the service.

I have Terminix as my pest control service and they are great. They do inside and outside the home and if you have a problem or just need them to come and do something they will come. They are top-notch.

On 10/28/2019 I scheduled a Rodent inspection for roof rats suddenly appearing in my attic. As a longtime customer of the general pest control, I was expecting an experienced team of helpers to get rid of the rats. I was told that the Residential Exclusion was the appropriate agreement to get rid of the rats. An initial service call appointment occurred on 11/7/2019. The service technician closed 3 entry points and set 3 snap traps. He told me to call him back when I hear a snap. On 11/8/2019 I heard a snap and called the service tech. He told me that he would try to get somebody to come out. I called every day for another 4 days and left voicemails. No call back. At the end of the week I called customer service and again was told that someone would come out. No call back.

Terminix did call and correct the issues I had after I left my review.

They will take your money but they won't give you the service or return your phone calls. I asked to have the CEO of the corporation call me to hear what a sham the business he is running. After 14 years with no claims the price went up 500% without them sending an invoice. In a pinch I sent the fee in only to find out the price was way out of line with other companies, they promised to send 1/2 my money back. That has not happened. Before you deal with joke of company remember I warned you. They will take your money but don't expect them to respond to you and they have no intention of doing what they say. Very disappointed. Wall Street and Service Master, the owner, are you listening?

Charlie was amazing! He saved our lives and our banks! We were misinformed by our inspector who came out to see the house. Charlie came for our treatment that we thought we needed. Thank god we started talking and he did a second inspection for me and DID NOT FIND A SINGLE BED BUG! I was able to call the Terminix Manager and tell him I did not need service any more, so I was not charged anything. Please if you calling them from Broward County in Florida, ASK FOR CHARLIE! HE IS an expert at bed bugs.

I asked Terminix to reschedule my service as no-one is going to be home. They didn't come for the service and still charged my card for the service that I asked to reschedule and they neither rescheduled nor did any service at my house. I have been asking for refund for last one month but not getting update from them.

Went to hire Terminex cause obviously had a roach problem at this new purchased property, the technicians come with this can to spray one or two spots in my kitchen, after three months found one responsible tech. who actually care, got tired too quick seeing these guys come and treat my place as a JOKE. I hired you cause there's a problem and I want you to solve it!

The company came on a regular basis, once a month. They sprayed the exterior for common household insects and provided a spray bottle for the interior. They always consistently filled up their equipment with water from my outside faucet; why they never filled up at other locations, I don't know. After they increased the price for their services, I elected to cancel. They offered to drop the price. Feeling that I was being taken advantage of, I still cancelled. Months after the cancellation, I still have no more insects than I had when they were providing service.

Sloppy, unprofessional exclusion service. We paid thousands of dollars for exclusion work only for them to forget to install the steel garage sweep that we paid an extra $350 for. After chasing down the sales person and calling customer service, someone finally came back out a week later only to install a cheap rubber sweep incorrectly. There was still a 0.5” gap between the floor and the garage door! There was less of a gap before on the old rubber sweep, so what was even the point of leaving it in worse condition? The tech Anthony blatantly lied to our faces by stating that the steel sweep could not be installed on wood doors. I honestly believe he was just too lazy to install the ones WE PAID FOR.

While on hold, they force you to listen to their non stop annoying advertising without giving you a choice for silence mode and unfortunately their hold time is VERY long. Just because of this very bad experience, I will sign out with them.

This company (Terminix) charged my family $2200 and didn't even show up for the scheduled appointment with no phone call or explanation as to why so considering we took off work to sit around waiting for them all day we have lost more than $2200 and still the next day no one had heard from them, I wouldn't recommend this company (Terminix) to anyone. Don't waste your money or time.

I used to take care of my own pest control needs around our home, but thought it might be a good idea to get some professionals in, as I am getting pretty old. So, I met with the Terminix salesman for the Brooksville, FL area, Dean, who assured me that they would take very good care of my property, and make sure there were no bugs around. I used to use a consumer insecticide that was readily available at Lowe's or Home Depot, which worked VERY well.

I had to call them back several times to re-apply the treatment for ants that were destroying my brick patio. Getting them to come back took multiple calls and weeks to get it done. When winter arrived and the ants were less of a nuisance they showed up to treat when I was not home and without my permission. Trying to cancel my contract with them was difficult and required a 30-minute hold on the phone. They are over-priced and difficult to work with for minimal effectiveness.

I have been a customer of Terminix since 2004 at my home in Sarasota, Fl. I have Drywood and Subterranean plans as well as pest control. I most always pay 2 years in advance for my plans. Upon calling last week to confirm the actual dates of my coverage, I was told that both termite plans were paid until December of 2020. They called a few days ago to do my inspection for termites which they do regularly. They found termites which I knew were there from a couple of years ago when they were supposed to tent the house. Terminix is now acting as if I do not have coverage. I call repeatedly only to be transferred to different agents and the manager never returns my calls.

Low rating is for disingenuous business practices, not for the service itself. Expensive and not as advertised. I contracted with Terminix for their termite bait stations installation and service for three years. Installation was neat and professional, cost included installation of bait stations, addition of bait and three years of checking/adding bait as needed. The last service conducted the month before the contract term was up according to the service schedule & I decided not to renew for another term and much more cost effective solutions are available in my area.

I first used Terminix when we found termites in our two-story colonial house over 25 years ago. They have been the consummate professionals with white-glove treatment from beginning to end. Annual inspections are a breeze to schedule (online or phone) and their techs call the day before to confirm, and then within 30 minutes of their arrival the day of. I would without hesitation recommend Terminix to anyone with needs.

Cost me $1800 to have them gas the house due to bed bugs and spiders! They promised money back if did not solve the issue. after 10 days the bugs and spiders were all over the place happier than ever! They took the money and refused to come back to fix the issue and the refund never got back! Don't recommend them at all.

I hired Terminix for termite control at my new house I just purchased. They did not follow through with their job and caused property damage to my sprinkler system. First, while they were installing traps all over my front yard they broke a sprinkler. Claimed they fixed it but it was NOT fixed so I had to pay $200 for a landscaper to come out and fix it. Don't rely on this company at all, if they cause damage to your property they won't actually fix it.

I have used this company both in Florida and now in North Carolina. It is a yearly contract. They notify me when my yearly inspection is due, set a convenient time for me and provide me with a written evaluation. They are awesome.

I paid these people 1400. to get rid of a rat out of my garage. They then came back a year later & took 216.50 off my card for "extended warranty" that I knew nothing about. They even admitted that is not usually handled that way. After going back & forth with them..they offered to give me half of that back...I am in contact with Steve from channel 4 consumer news. They need to credit my card back with this charge.

Do not I repeat do not! Give these people access to your debt or credit card!

Cost me 1,600$ in 5 months to cancel the contract with them. Don't trust their promises to protect your house, they are all lies. They will find a reason to not helping you when something happen. Especially the branch in Bridgeville area.

After calling many companies to get estimates I found that Terminix was the most affordable. The bonus was that they only use all natural ingredients. The technicians are always polite, informative and personable. I haven’t had a tick since the day they first came and throughout the season! I highly recommend them!

Best Company. Well I saw two groundhogs in my yard of the new home I just moved into so call them and they came and told me every steps they were going to take and everyone called me to tell me what was going on and when the trap caught one I was able to text a tech and let him know what was in the trap.

Treatments have been effective so far. Technician inspected entire property throughout, made recommendations. Treatment was completed promptly with little disruption. I like the reminders when needed.

Terminix has responded to my concerns I had over the phone. They had agreed to stop service so I would not be getting charged. Though I wish this would have happened the first time I chatted with customer service (I was told I had no choice and would be charged the next three services), I am happy that after speaking with someone we were able to resolve this issue. If the customer service would have taken care of this initially, it would not have been an issue. But after some work, it was resolved, and I appreciate that very much.

I was reluctant to call Terminix due to knowing they are unreliable with appointment times but became fed up with Bees in my front yard. Quoted $299 just to come out and treat the bees with no further information given as to their location. Postponed leaving for Tahoe and waited on a Friday from 8-12am May 10th. No show, no call. Later received a bill for "General Pest Control" service performed on May 28th. Never spoke to a tech or received paperwork on my door showing that they came.

Getting rid of Mice. I have a house next door that should be condemned, but a slum lord moves tenants in and out every other month. Now we are getting some pests from them, and Terminix is helping us takes care of this issue. Great Service, fast and professional.

The service was excellent (according to the brochure and salesman's promise). When they came after us to sign up, that they would do anything including rat problems. When I told them that I have some mice or rats in the attic they refused to do it and all they did for the past 10 years that I had been a customer to send someone who spent (this isn't exaggerating and you can ask anyone who is their customer) 10 min - the last guy spent 5 min in my yard and 15 min in his truck - and spray the walls for the $157. With this rate Terminix is making $942 an hour for a 5 min job. What a sucker I had been.

I am a 63 yr old woman, I live alone and was contacted by a salesperson at my door. He convinced me to pay 99 for a trial service. The ant problem got significantly worse. They claim they came back and sprayed my property again which is a total lie! I have a 6 foot fence around my property. I called the office and said, "You are charging me 98 for a service I canceled", the woman said, "Oh we went because we didn't get your cancellation", so I said "oh and you guys sprayed my property all around my house?" She stated, "Yes we did!!!" I immediately said, "That is a lie. I have multiple dogs behind a locked gated fence. There is no way you could have done it". She said she would call me back, when she did she said, "Oh they could only do a small piece of front but we were going to come back and finish" - yet they sent bill as a completed job.

Though Terminix has come out frequently when problems with rats in garage, they have now also moved to the attic. My security cameras' wiring is now not working and I am pretty sure it is the rats. They set 2 mouse traps in the attic in the same place and nothing in the rest of the space. My Harley in the garage has new rat droppings under it and metal shavings as well.... So much for my wiring there. This is after about 1 month of "service". They have eaten through the walls of the garage and had set up a nest under the refrigerator. I just want them gone with no more destruction, please. The "wait and see" methodology is damaging everything they can get in contact with. HELP!!!! West Hills, CA.

Do not use this company. Their customer service is abysmal. They charged me 300 dollars for services that did not work then continued to charge my credit card without my authorization. They finally gave me a refund for one erroneous charge after I chased them down for two months. Two months later, they were back at it with another charge for nothing - literally no services were performed. No matter how many times I call them and tell them I haven't had any more services from them, they give me some new justification for charging me each time I call. They no longer have my credit card number since I changed my card, so now they are sending me paper bills. I can't emphasize enough how horrible they are to deal with.

Yes this summer we had a spider issue. We called to have our basement, house, outside and especially attic sprayed. The Tech that came to our house told us he wasn't able to spray attic's or basements but would do the house and outside. It seemed reasonable that he wasn't trained or something and I was fine with someone else coming to complete the work requested.

Updated on 10/30/2019: This is the second review this week. I have gotten empty promises from customer service yet again saying that someone was going to follow up with me and still no follow up or follow through. Terminix is an organization that truly has poor customer service.

Our service tech is Robert ** and he is always wonderful when he visits our company. He is very friendly and respectful to each employee he comes in contact with. He also helps with all of our problem when they arise.

This is the worst companies you can choose. I was a customer for 4 years and when I decided it was enough they didn’t allowed me to stop the contract. They are not able to keep a good service and I’m not allowed to change? This is ridiculous.

I Have had nothing but bad luck with Terminix. I paid them 250.00 to get rid of spiders and ants. I had to have them come back 4 times in 30 days to retreat because it wasn't fixing the issue. After the 4 time I called to complain and the Manager I spoke with was too busy trying to defend themselves that he wouldn't even listen to my concerns. I am over using Terminix.

Jake ** came out and completed an pre-inspection. He walked around my house giving me feedback on how to keep rodents out of my house. He up-sold me on some work they could do for me when they came out to do the pest and termite installation. I paid in advance the day Jake was at my house. He marked several locations and promised me the tech would have all his instructions. When the tech came out he had no idea of what needed to be done. I called Jake, text Jake and emailed Jake and 3 weeks later NO RESPONSE! Finally someone is coming out tomorrow to complete the work but BUYER BEWARE of anything they promise. I liked Jake and very disappointed he let me down like this.

Made an appointment for a technician to come check the house and was told he would be there after 5 PM no problem. Got a call that day he would not be able to make it... as they had booked 2 appointments at the same time. We agreed to have him come today. I would be the first appointment between the hours 7-8. At 9 I called and was told he went to another customer's location and would call me when he would be able to come. I told them forget about it... I would call a more reliable company. How many times does this have to happen??

I had a Terminix salesguy come by and at the time I wanted a service because my daughter had been bitten by a spider. They supposedly treated my home. After a couple months I saw another $99 get charged to my card so I called them and told them I did not want their services and to not charge my card again. I just noticed they charged my card once again. This is all without them doing any additional treatments to the home. Terminix is a scam!!! Beware consumers. They will have all american guys with a smile to try to sell you and then they just keep billing your card. Stay away. Stay away!!!!

6 yrs ago I got in a contract with Terminix, they charged me almost $6000. Part of the contract was to do insulation, tent and fumigated my home plus it included a 5 yrs contract for termite protection. The contract continued because I renewed services paying at the beginning of this year $250 more. They came into my house on March 2, of 2019. They gave me report staying no termite activity. Because of personal issues on September I decided to sell my house. On the middle of escrow they send a termite company, to give clearance of my house. Which I was pretty sure I would not have any problems because my house was 100% protected under Terminix for termites, For my surprise, the house is all rotten due to all the termite activity that is going on.

I contacted Terminix to investigate a wasp problem inside my house... The technician arrived without the equipment needed to check the vents, he left and said he will come back with a technician who has a ladder! Never came back, never heard back, called multiple times and was not able to reach anyone who can help. The next day my card was charged with $200 even though I did not receive the service I called about! A technician showing up at my door is not the service!

Terminix entered the attic space, (through our closets), and made a terrible mess. The insulation work occurred on October 2nd, in which the installer did not take any precautions to protect our house and contents. They did not seal up the access points which allowed the dust to permeate through the house. I tried my best to minimize the dust on our clothing, even though they did not do anything.

Manager in Windsor Connecticut Mark promised me a refund because 50% of what I paid for in advance was not done. Jennifer ** from Georgia sent me an email after 60 days to dispute it with my credit card. They are liars. Schemers. They want to hold off on your money until you can't complain or is too late for you to complain.

Terminix is a company you can depend on for quality service, professional employees, and great products that really work to kill those pesty critters around your home. I highly recommend them to anyone who needs pest control for their home.

We hired Terminix for Mice issue in our DC condo. The salesman tolds us this was a quarterly contract signed June 21 and we had 1 service visit on June 22 and none of the mice were caught. We scheduled another service request for 10 am -12 pm on Aug 24, and the technician never showed up at our condo but sent a service statement stating he completed the service for ants at 7:52 pm. They don't take any responsibility for the technician not showing up. I called customer service so many times that day to let them know but there was no response. The next day I was charged next quarterly charge even though it was not 3 months yet. The customer service manager says their quarterly billing dates are different than what the customer service start dates and end dates. I do not recommend Terminix.

My mom and I used Terminix in another state and had such excellent service we decided to try them again at our new homes. New state, new problems. Our technician, Preston, has been amazing. He is extremely knowledge and patient with us in response to our multiple questions. He is prompt with service and is an excellent communicator regarding scheduling and products used/precautions. We will both continue to use Terminix due to the exceptional technician care and the effectiveness in minimizing our insect problems.

I initially called Terminix for a bee problem. I was talked into a quarterly treatment plan for a few other issues. The sales person was very nice and not pushy at all. I should have known there would be problems when they called me a few hours before wanting to do my service unannounced. I told them no one was home and not to come. I was rescheduled for another day and time and no one showed up. The second time the tech called again and wanted to come without an appointment. I allowed him to this time because I wanted my problems resolved. The tech did an outside and inside treatment...what a mess!!!

The original company I had switched us over to Terminix and we had nothing but problems from there. My breaking point was a tech calling and saying he performed my service and when I came home I still had spiderwebs everywhere. Called for repeat service and no one had recorded of this service, scheduled me for 2 weeks later and then no one shows or calls and I still got billed for no service ever being performed! I have officially cancelled my contract as it’s more of a hassle to deal with them than it is to just do it myself.

Very courteous. When I could not be home when I had scheduled, he waited for my daughter to get home to spray inside. During the whole process he was in communication with me explaining everything. I will continue to use them.

Here in Florida, we had termites in our home! We called Terminix because they had rid my parents’ home of termites. When we purchased our next home, before we could get termites, we called Terminix!! We’ve used Terminix for no termites in our homes for over 35 years. Pests in my home? No, not with Terminix controlling the pest control outside of my home. In addition, through the years, technicians call the day before they arrive for service. They ring the doorbell upon arrival, nicely answer all my questions, and ring the doorbell to tell me what they’ve accomplished before they leave. We are very happy with no pests and supportive technicians. Thank you Terminix!

I live in Addison, IL and had the worst experience ever. I have Mice in the attic and had 3 salespeople come over. They gave a price originally that was $500 higher than anyone else. After coming down to match others I agreed to move forward with them. Now I can't get a return phone call. I call the HQ numerous times and they apologize that the local branch doesn't answer their phone. (I called them 5 times.) I have also texted and e-mailed the sales rep and never get a response. They are by far the worst company to work with. I called Orkin and they came out the same day and completed the job (for less money). I would be shocked if Terminix doesn't go out of business for such awful support.

I have now missed two days of work and will have to miss another. Terminix has been hired to resolve a bat issue in attic above our garage. Appointments have been set for 9/27, today 10/2 and who knows when they’ll set the next one. I have sat at home (because I’m required to be home while they’re here) and missed two days of work waiting on service. No phone call, text, email, NOTHING!!!! I understand things come up, but have the decency to let your customers know for goodness sake! What kind of a business are you running???? So irate!!

I only gave this one star because I had to give it one to leave a review. Let me first say that I only came on here to read the reviews from other people from this company. While reading I see that other people have had bad experiences as well so I’ll share mine. I called them about 2 months ago to have my house inspected. My mother kept getting bit and believed it was mosquitoes. They came out pretty quickly I believe it was that day. The inspector came and check the couches and the beds he saw nothing.

We have contacted the attorney general of our state for help. No one from Terminix will call us back to help us. Terrible customer service.

We purchased a one year contract with Terminix for rats in our attic which cost us $1,000 (we need to emphasize the rats were only in our attic and nowhere else in the house). Terminix sealed up our home so no rats could come in or out. When the trapped rats began running through our house looking for food and an exit, we could not get anyone to come out and help us. We were finding rodent droppings all through our home... including our tables we eat on, kitchen counters, stove tops, etc... We even found a rat that jumped out of one of our shopping bags that was left for a short while on the floor of our kitchen. When we would call Terminix for an urgent request for service, we would be transferred to someone from another country promising us our request would be handled by our local service agents. Needless to say, that NEVER happened.

My house has been infested with ants. I called a couple of exterminators and they each could schedule a next-day service (Saturday). They all wanted my credit card number to "pay when the service was completed". I shopped prices and settled on Terminix. The initial service would be Saturday between 8 and 12 so, to be sure I was ready for him, I got up at 6:30 am. The annual service for my house would run $800. The guy was no-call & no-show. I called twice to try to find him and got the Philippines each time! First guy said he called him and he was on his way (he had put me on hold for about 10 seconds -- not enough time to make a phone call and I told him so).

Terminix has help me with pests of all kinds for many years. I called them when I lived in Omaha into a home I was sure couldn't be fixed... They not only rid me of the little things but kept them out for over 4 yrs while I lived there. I highly recommend them for all your needs. They are reasonably priced, will come back as often as needed at no additional charge to you and keep your home pest free for many years to come!! Thank you Terminix for being there for me and my family!

Terminix came out and inspected my home. My adult son was the only one home. I was expecting to just get a report because I saw a rat. He would not even discuss it without us being there in person so we set up an appointment to meet the next week between 3 and 5 and took off work early for it. No one showed up. I called and send an email to check and a salesman finally came at 8:00 pm. After the consultation, we said we wanted to think about it and would call him tomorrow. He said it was easier if we just took a few minutes to discuss it and finalized the paperwork now.

Unfortunately, I requested one-time service from them back in June 2019 which their service was really bad and they kept my credit card on file and recharged it again on September 26, 2019 without my authorization. I had to report the charge to my bank as fraud. I strongly do not recommend Terminix!!! They don't even deserve one star but couldn't continue without selecting one.

We requested for pest control twice. Both times the technicians who came over were lazy and rude. They hate moving things even a little bit. If they have to they use their legs to move things around. When we told him to do a bit more in the affected areas they don't seem to like!! Not going to use their service again. A waste.

Updated on 10/03/2019: I finally got someone at Executive Services who said they would have to have the Ventura office contact me about the refund. That was on 9/25 and they were supposed to call within 24-48 hours. Today is 10/3 and no call back. Now Executive Services says the refund was denied back in May, which until today, no one told me. So, they basically stole $600 from me for services they didn't even come close to providing. Do Not use the Ventura office of Terminix for anything, you will be disappointed.

My husband travels and brought home some bed bugs and we got financed for $1700 to treat our home. I have to fight with the Terminix guy Aaron every time he comes to do something to get rid of these bugs! He's been here many times and hasn't done a thing, I finally started to put cameras up to get him to do something (blocked one of my cameras) and I'm still finding bugs! I keep calling and asking for a new Terminix guy (someone who will do the job right) and the managers district and regional won't call me back. I'm currently building a case (recordings and photos) to get my money back! I'm very disappointed!! I don't recommend them for any reason!! I'm pretty sure I have overall bug control and I haven't been treated for that but 1 time!!!

I had them come out to treat a yellow jacket problem. They came out promptly but I had a 30 day guarantee. The first time I called it seemed like I talked to someone at Terminix, however when I called back because I was still having a problem I talked to someone at a call center she set me up with an appointment on a Thursday from 1-3 but when Thursday rolled around no one showed up. When I called they said a request for an appointment had been made but they were too busy to come out and that someone would call me the following morning to come out that day but again no call no show. I called a total of 3 times that day and still haven’t received a call. All I wanted is what I paid for. I don’t think that is too much to ask for. Very disappointed and will never use them again or refer them to anyone.

TERMINIX bought out the local service provider and my contract with them. Their letter informing me of this looked just like their junk mail ad and I ignored it until I got a notice and a bill for a past due amount. I paid but this ended up on my credit report, I found out just recently. Most recently I haven't gotten good service and am concerned that TERMINIX is like a cable company where the customer can't really talk to anyone to get things done. My local technician doesn't respond to voicemail and when I call the 866 customer service number the robo receptionist gatekeeper passes me off to a very fast talking guy named "James", a call center jockey in Bangalore, India(?). He talks fast, doesn't listen very well and set up an appointment that I took a day off for. But no one showed up. And there's no "supervisor" for me to call. I'll be back to Bangalore with James. I am ready to terminate my TERMINIX relationship.

We have requested a copy of latest termite inspection, after almost a month we received, via email, document from 2018 (one year old, we are now at the end of 2019). So, we started calling the service department and spent all morning without any result. So far we have document from 2018 and our calls are forwarded from one person to another, sometimes to local service department which is not picking up the call.

I pay $1,400 for a bed bug treatment to Terminix. First, the guy that came to expect my house did not find any. I found them for him. The worst part is if they do not find them, they do not treat your house. They treated my house for three months and I kept finding them. They started making excuses that my bites come from ants, fleas, or other animals even when I showed them the bed bugs. They overlooked treatment of any of the known resting areas. They did not follow up on treatment in an appropriate time-frame (many pesticides will not kill eggs, so treatment must be repeated after the eggs hatch, or the infestation will not be controlled).

Hired Terminix for rat exclusion from my attic. A crew came out for the outside work. They did a sloppy job. Attic clean up crew did not get all the rat droppings. The rat was still able to come and go. I could hear it at night. The traps set in the attic did not work. I had Terminix out to check the attic a couple times stating there was no new activity. I think they finally came out and figured out where they went wrong on the outside exclusion work. I have not heard the rat in a long time and nothing in the traps. Terminix has not contacted me in about a month to get their traps. I guess I will just throw them away. The total cost to get one rat out of the attic was $2380 which is ridiculous.

Our family had a problem with bed bugs, so I called Terminix to come out and see what can be done. One treatment was $2,500 and there was no follow up treatment. We were told the one treatment would be enough. This was not the case at all. Instead, the bed bugs got so bad that we had to call another exterminator company to come out and they were eventually able to get rid of them. Save your money, DO NOT use this company. If you live in Indiana Monroe's saved us and they were way cheaper.

We have used Terminix for bug treatment for many years. Terminix seems to have a lot of technician changes; it’s hard to expect the same technician for a long time. Each technician gives a different level of service. One technician that stood out from the rest - Crystal ** whose territory is in Webster, Texas. She has set a new standard for the rest to follow. Actually, from our experience over the years, no other technician can ever match her level.

We noticed signs of mice in a home we were remodeling and wanted an expert opinion and inspection of the house to make sure we took care of things. I went online and clicked mice and scheduled an appointment through their online system. Shortly afterward I received an email confirming the future appointment for that Saturday morning.

Called to schedule an appointment and was given the time of between 5:00 and 7:00 P.M. for someone to arrive. At 7:15 P.M. no one had showed up so I called to make sure that there would be someone coming yet and was told that yes there would be but she would transfer me to check and make sure. I sat on hold for 15 minutes with no one answering this line and called back the same lady I originally talked to who said that she did not know why I was scheduled for 5-7 P.M. because they only schedule appointments until 5:00. She gave me the excuse that I must have spoke to someone new. Very frustrating to go through all of this and waste my time. I would give you 0 stars if it was a choice.

I purchased service to take care of a mouse problem a year ago, it was very expensive. I had several problems with service with them, as I was still seeing mice. Contacting them is always through a call center and VERY impersonal. They finally got the problem under control and I paid the service in full. Here it is a year later, after everything is paid and they start billing me for quarterly pest control service that was "included" in the service. Five calls to them could not fix the problem - the agent listened to my issue, promised that someone would call me back and no one ever did. The bottom line is everything goes through the call center, so if you have problems you are at their disposal.

The service was bad. Still seeing ants (bit my 2 & 4 year old with special needs) and spiders. Was told the company doesn’t spray indoors, to get peppermint spray for the spiders. The free service of having termite inspection wasn’t done. The rate was quoted at $79 but was charged $99. Waited 2+ weeks for a callback from local office. Had to call back in. Mike the manager wanted to “make a deal” rather than refund my account. Canceled my services. Will never use or recommend this company ever.

Terminix won’t do a good job, won’t refund money. Over a month, still have bedbugs given to me by a neighbor. Terminix strength chemicals are no good, weak. Reps are like robots, not permitted to contact corporate or regional offices. Was told to sleep on mattress anyway or bedbugs will follow me. Big bruises on body from their bites. Five visits and still bedbugs, initial inspection was not thorough, only 15 or 20 min, was told to leave home for 5 hours to complete. Brought bed encasements after spraying, caused bedbugs to spread, said they were being ordered, would not make special trip to install if rep is not in area. I had to tell tech to spray sofa and chair, did not spray in wall sockets, other furniture!

PLEASE READ THIS LETTER BEFORE YOU CONSIDER TERMINIX: A representative came to meet with my daughter and discuss treatment for potential wildlife in the attic. My daughter was led to believe she had to sign a contract for the first inspection. The inspector came weeks later and found zero evidence of wildlife. THAT INITIAL INSPECTION WAS SUPPOSED TO BE FREE EVALUATION. Later my credit card was charged $1,060 for year of coverage. I made six or more calls to clarify. No one returned my calls. I called headquarters, they listened and cleaned to allow up and no one ever conveyed their conclusion.

Hello. This review has nothing at all to do with Terminix products but with the customer service. To make a long story short, we have previously used Insight Pest Solution services. In December, we have moved in, cancelled our services with the Insight Pest. In the following month, it appears that Insight merged with Terminix with old former Insight accounts automatically transferred to Terminix. We were not aware of this. As mentioned above, we have moved and canceled with Insight Pest.

Worst worst ever! First they send a salesman that said they would not charge for attic insulation and the total charge would be 3500 and said that if we went to Orkin- they would charge us over 5000. When they came the first time, the machine for the installation was not working and they did have have any mattress covers. It’s damn impossible to get them here early. They always say they will be here at a certain time and are ALWAYS late. Now I get a past due notice for attic installation and the amount I had to put down- which I wrote a check the day! I have had nothing with problems with this company. Now I have to sift through papers to find papers showing I was not going to have an attic installation fee (which the ONLY reason why I did it was because the salesman that came said we would not get charged for that). This is totally crazy! Worst company ever!!!!

Signed up with door to door rep for service date of Sept 7th. Got an email reminder of appointment on Aug 28th. Called to correct them that appointment was for 9/7. Got email reminder that appointment was for 9/7 between 9-11 AM. Nobody showed up. Logged in to online system to complain. Online account info said my appointment had been for the wrong type of service and on Labor Day! Called their call center which tried to book for a weekday after I told them I work! Told them to forget it. We had Terminix in SoCal with no problem. So far never able to have service in NCal. They need to ditch regional call center and have local branches do their own booking. Electronic booking system and call center is a mess! They will put themselves out of business.

Please do your research. This company is shabby!! You can NEVER speak to a manager or supervisor. Sounds like you’re contacting a call center out of the country. Exterminator was VERY unprofessional. Didn’t address the problem!!! Was in and out our 3 unit building within 15 minutes. Please check around and do your research. WOULD NOT RECOMMEND!

I made an appointment with Terminix to inspect my home. They called a day ahead and explained the methods that they use and quoted a price to me over the phone. The representative wanted me to commit to the service before they even inspected my place. I told the rep that as a trustee, I needed to get at least two quotes and he assured me that someone would show up at the appointed time and do the inspection to apprise me of any structural damage that may have occurred.

I contacted Terminix for a bug problem in one of my rental properties. They came out, they gave me a quote. I put half down that day and signed a contract. The next day I scheduled the spraying and the third day I get a phone call saying that the sales person misquoted me and they were going to have to charge me $1000 more. I refused to pay it and told them they had to honor the contract I signed. Now remember this is After they already charged my credit card for half. They told me no they did not have to honor the contact and that they were canceling my contract. Yes they refunded my money but it’s the point that you cannot call somebody three days later after you have them sign a contract and try to charge them more. It’s very bad business practices. WILL NEVER CALL OR RECOMMEND THESE PEOPLE TO ANYONE!

TERMINIX - This is the most frustrating company I have ever had the misfortune to work with. Nonresponsive is an understatement! They're more than happy to bill you but they have yet to do anything with a few small areas that have damage from a covered service. We have been members for several years with no issues, inspection and service where scheduled and we had no damage, it appeared as though we were getting what we were paying for.

Called Terminix to come to inspect house for termites before selling. The inspector came, saw no evidence of termites, did not charge us for the inspection. Before the bank loan could be finalized, I needed a statement from Terminix. Called the main number and no follow up. Called the inspector, and he tried to get the document. The document that was finally sent was a contract for service and could not be used for the bank loan. The process had to be started all over with another company. Terribly disappointed with the branch manager.

The Terminix rep knocked my door on Aug 21 2019 and presented a discounted service for 199+tax. The way he presented was one time deal (Pest protection plan) not a year contract. On Aug 27, 2019 when their tech provided the service and called the customer service to get my credit card#, they told me that this is a year contract means 4 X 199 plus tax which is very different than what their rep presented to me! I asked for cancellation and they said the cancellation fee is 199+tax!!! I am very unhappy with their service. I think this is a scam. I called and cancelled on Aug 28 and I am going to fight to get my cancellation fee back. :( Please be very careful with this company.

I got my initial service sometime in the beginning of July 2019. The scheduling with this Newburgh location is a hassle. For the initial service I got a confirm appt for a Monday and they call a day before service after I took off of work to tell me they can’t show and they are over booked. To be honest the initial service was great tech was good. Now we come into the next issue which is the follow up which would be for August, got a confirmed appointment for the 16th there was a no show so I called Terminix and said that my appointment had been moved to August 23. Of course I took a day off for that as well.

I called in the the morning on August 20 2019 to have service done to my home on August 25. I called back approximately 4 hours later and canceled the service (found it much cheaper elsewhere). I was assured by the representative that I would not be charged for the service since it was canceled well in advance. August 25 at around 2pm there’s a technician on my doorstep saying he’s here to provide service. I apologized and told him the service was canceled last week and nobody updated him on the situation. He left without any issue.

I have a serious roach problem so I’ve decided to get in contract with Terminix, however since they’ve been coming out the problem has worsened! Apparently they’re releasing bait and it attracts the roaches' pheromone. Obviously this is creating a serious roach effect and a waste of my money. I’m very clean however this roach problem has driven me insanely crazy! I signed up for this service to get results however all I’ve received is more roaches!

I have had a termite Bond with Terminix since 2003. The Bond has been paid and annual inspections conducted each year. Last year my husband and I refinanced our mortgage. Terminix would not complete the VA inspection form without us agreeing to upgrade our service. Since we were under a deadline we had no choice but to spend $1200 to upgrade the service since the Bond I had since 2003 was apparently no good.

I ordered pest control for my rental property. Terminix did the job, but unfortunately, even after two phone calls, I was not provided with an invoice for the payment. When I ordered the service Terminix was provided with the job site address and billing information. That information was provided each time I requested the invoice by phone.

I contacted Terminix to provide a service to get rid of fleas. I was informed that the initial treatment would kill all of the live fleas and then I would need to have the service repeated in 10-14 days to kill the eggs that will hatch. The technician Kevin came to my house on 8/24/19 at 9 AM to spray my interior and exterior of my house. I was told I could not enter my house until after 1:30 PM. I took my dogs to be treated for fleas and spent well over $150 for their treatment. I came back home around 2 PM. I went into the kitchen and there were fleas jumping on my kitchen counter. I contacted Terminix and was informed they could send another technician out in 1 week to treat for fleas. I informed them that they were unable to provide the promised service initially and that I did not want them to provide any other service.

A Terminix employee knocked on my door (Mobile, Ala 36693) and said Terminix had a special for my neighborhood. They would do a one time spray around my house for $125. I reaffirmed it was for a single spray as my house is for sale and I did not want to get into a contract. Since I had a few carpenter bees on a 4 x 4 post in my backyard, I agreed and wrote him a check for $125.00. He said if I had any problems they would come back and retreat.

We selected Terminix for our bug problem. After our first treatment it was impossible to make additional appointments. The New castle Delaware office was horrible never returning calls. After several bug treatments we did not see an improvement, it seemed to be worse which we brought to the technicians attention and eventually calling corporate, We went to make an appointment and again could not get a call back so went higher which was the division service coordinator and was told out our 90 days was up for the treatment, I told her that the bugs were not gone and she said we would have to set up a new inspection and they will give me a new quote, after initially paying over 1,000 for the first contract I had with Terminix. I feel this corporation is irresponsible and don’t stand by their jobs, now we are stuck either paying more more through Terminix or another company.

Had an ant problem which was fixed, but they signed us up for a year long service when we were told it was a one time fee. Paid the fee, had our service done and were happy with it. Then a technician came back out a few months later and said he was here to spray and said his service was included in that fee. Next thing I know, my card was charged $85 and he did not spray my backyard, which is our problem area. I have tried to get in touch with a manager over a respray or refund countless times and have yet been reached out to... I have only spoken with a supervisor who told me there is nothing I can do unless I want to reinstate my account and pay another $85... BS! I was told about a one time fee, not a recurring payment for the technician to not even get our problem area! The customer service is awful. The communication is awful. Find a local company to fix your pest problems. Not these guys.

After speaking with a branch manager I was finally helped. It is too bad that it took a review on Consumer Affairs to prompt any help from Terminix. With that said, I do appreciate the help from the Branch Manager.

I had a contract for 2 years with Insight Pest Control. They would come out every 3 months and spray the house. The next day they would charge my CC that they had on account. In May I received a bill from Terminix telling me I owed them $150. I never had a account with Terminix. What they didn't say with the their bill is that they had taken over Insight. My wife and I have now had at least 4 calls and several hours with their customer service trying to understand why we owe them money and for what period. THEY HAVE NOT BEEN ABLE TO TELL US. We have asked to speak to a manager and are told they will call back. They never do. Today I was told my account is in collection. They can't tell me why I owe them money, for what period but they can make sure the account goes in collection. I highly recommend not using Terminix.

I had ants in my house and called around for some quotes. Terminix seemed the most reasonable so I went with them. Man what a mistake. First inspection and treatment, had the appointment for 3 to 5 PM. Waited till 530, nobody showed up. Called their 800 number. "Yeah we'll try to call the tech for you." While later, "We can't track him down. We'll have to reschedule you for another day." This time someone does show up and treat my house and lawn. Great. Few days later, more ants in the house. Called Terminix. "Well you still have an inspection that is included in your first payment. We'll come out Aug. 2nd." Never showed up.

Disorganized and spotty service. They muffed their initiating service. Rescheduled service without informing me. They offered a comp. Then the serviceman said they only were recommended to comp me. The serviceman offered a 60% discount on one treatment. I spent 4 hours prepping, packing and covering everything, moving furniture and causing major disruption as all cupboards had to be empty and dusted and wiped with cleaning fluid. Bathrooms left with nothing in them, etc.

Just horrible. Be careful with this company. I signed a one year contract with this company. They came and treated the outside of my house. I actually had problems inside. I scheduled an appointment twice, no one showed up or even bothered to call me back. Each time I called them to check about the status of my appt, they told me I was not even on the schedule for that day. What a shame. Just cancelled my contract with them. Will not refer them to anyone,

Buyer beware. I received a knock at dinner time at my door with a Terminix rep saying that they would be in my neighborhood tomorrow doing my neighbor's home and if I wanted to sign up, they could offer half off as they will already be in the area. I spent some time talking with the rep and stated that my main concern was mice. He went to great lengths to tell me about how they treat for mice. That they come in the home and do a thorough investigation for all evidence of mice and then examine all parts of the foundation (inside and out) for cracks or small entry areas and then they plug them up. They also set traps inside the home. I asked about the traps as I have small children and a dog and he stated that they do not use poison for that reason but set a trap with regular bait.

Have termites in home, researched treatments and what would be usual treatment. They found 2 active colonies in home, had made their way already to second story. So I decided to not mess around with local services and went with pros. Needless to say they did the bare minimum. Only did a 4 inch trench around colonies, while others said to trench whole house as you can see termites around property. No work in attic or walls as you can see actual mud from colonies coming through walls. I even asked them to trench the whole house and would pay extra. They insisted it wasnt necessary. So their plan was to spray outside in small trench and in 6 months termites should be dead.

Problem with drain flies. Salesman said they can take care of it. They came & sprayed outside and inside. A week later my wife and I found cockroaches in the house. In 25 years never had a cockroach in the house. Also big ants now in the house too, never had a problem with them either. Cockroaches had to come from the guy spraying, maybe on his clothes. They suggested to come back out. Wife & I didn't want him to come back inside the house for fear of more cockroaches. So now it's past 30 days and they will not refund money. If you cancel contract they charge you $99. So they got you either way. A real ripoff.

I paid the fee of $1200 for pest & rodent control with a year follow up services. May 2019 Terminix serviced my home and have not returned despite my repeat request. At one point an appt was set, I took off work and they did not show up. Worst service!

Thanks so much for the update, Andy. We're glad to hear everything was worked out, and let us know if you need help with anything else!

Maurice's performance today convinced me that I made the right choice with Terminix. He was professional, courteous, extremely knowledgeable, and efficient. He attended to our every need. Give this man a pay raise!

I called 4 different phone numbers to talk about my schedule. All four phone numbers all went to the same greeting saying, "Someone will be with you shortly." An hour and half later of listening to the greeting I hung up. They only performed 2/3rds of the initial service and when I requested a refund on 1/3rd of the $218 fee, it seems like I fallen off the face of the earth. They will not answer me or contact me. BE CAREFUL....

We have used Terminix for years without any issues. Recently, we had a problem with mice. We called & they scheduled us an appointment for the following week. We were told a representative would be at our home between 7 and 9 AM. I took the day off and was up early. No one showed up at 7, 8, 9, 10, 11, nor 12, nor did anyone call. At 12:30, I called their Sacramento Customer Service to inquire where the representative was. I was greeted with "sorry". No explanation on where he was, no apology, no "Let me investigate & call you right back". Zip. Zero. Nothing.

The salesman came and talked me into 4,4k $ termite baits and promising it will work. 3 months later, we still experience the termites, so I tried to contact that salesman but he read the text and not responding. Don't listen to what they promising.