Terminix Reviews

After having their services for nearly 10 years, we decided to cancel our contract due to pricing increasing throughout the years. In January 2020, I called to cancel the contract. Apparently the employee who took my call did not cancel our contract (I would not have know this was not cancelled as she told me all of my bank information had been deleted, as I had auto withdrawals). After a few days of this, I received an email stating they took my 1st quarter payment, so I created an online account, went on and cancelled the contract myself as it wasn’t cancelled as I was told.

They came out to my house after I CANCELED the appointment and performed HALF the job (on a rainy day) and left me a FULL bill back in October. I refused to pay the bill since the service was not completed and the inside of my house was never done. Every week since (it is now February) I get harassed from their collections department trying to get payment. I have called the Roselle NJ branch managers Jose ** and Rick ** SEVERAL times and they DO NOT call me back to even try to resolve the issue. I have a spreadsheet with the date & times of my phone calls to them over the last 4 months. Now I will be forced to pay the bill or it will ruin my credit. An awful way to do customer service. They should be ashamed of themselves. I will NEVER use their service again and will tell everyone I know (and alert the social media pages) to never use their service.

Terminix forced me to pay an illegitimate past due balance via collections that I did not owe. In April of 2019, I mailed a termination letter to Decatur Pest Control informing them to cancel my account at address: ** Atlanta, GA 30324 as I was moving to Florida. Subsequently, Terminix acquired Decatur Pest Control and proceeded to service my previous residence without my knowledge. After receiving invoices in the mail at my new residence I discussed the situation with Terminix numerous time regarding my termination notice to Decatur Pest Control and to cancel my account and remove the balance. Each time I discussed with Terminix, I was informed they would remove the balance and close the account. Clearly, they weren't being honest and they submitted the past due balance to collections. The collection agency harassed me for three weeks forcing me reluctantly to settle the balance despite the illegitimacy of the balance.

Polite, pleasant people, who do the job, with no fuss. External pests, are dealt with, without us being disturbed. Internal pests, are dealt with, without fuss, and by pleasant people. Reasonable costs for service.

We have been a Terminix Customer for 23 YEARS, until today. First of all we could never get the tech to call us the day before, it was always their stupid recorded call. They would claim they came to spray and didn't and they were always changing personnel. (They cannot keep good people). The last straw was the tech once again said he came to spray, my son was home and all he did was park in front of our house for about 15 minutes and NEVER left the truck and we were billed. Us be LOYAL customers we thought, he will be back, NOPE. Then we decided this monthly crap was going south so we decided to to to quarterly billing, they failed to tell us the amount was the same. So why the Hell would I do THAT.

I have been with Terminix for at least 12 years. The company is great and very professional. All the technicians that have served us have been awesome. They work with the customer no matter how big or little the job may be. I would most definitely recommend to my friends, which I have.

Terminix billed me $375 for service they say they performed at my apartment building in the 60649 area. As the owner of the building I never authorized the service and can't even be sure they ever performed anything. Terminix has no signed work order from me, no verbal or written authorization, etc. Additionally, the tenant says they don't recall ever speaking with them. Even if the tenant had called, Terminix should bill the tenant. To show up at a property without the owner's consent, perform work without owner consent, and then bill the owner and put them in collections is simply fraud. There are dozens of negative reviews on multiple websites as to this firm. They simply have no interest in running a business with integrity.

Terminix was contacted to handle my mouse problem. The mice were leaving droppings in the silverware drawer weekly. They sold me a plan claiming it would fix my mouse problem. Within a month my mouse problem got worse and they began leaving droppings in the silverware drawer daily. I called to see what they would do to rectify the situation. The agent who came out to inspect said the plan they sold me was mainly for bugs, spiders, and termites. Offered to sell me another plan to keep mice out and to handle the mice inside. I declined for obvious reasons and demanded they take steps to actually fix my problem before I would pay another cent.

Updated on 02/08/2020: Terminix contacts me after my review to let me know they will contact me to help resolve my case. I don’t understand why no one tried to properly address the issues before I published how they handled the entire situation. I am told that now someone from local office will be contacting me. As a customer with this experience, as you can imagine, I don’t want to have any further interaction with a local employee regarding any further service options or any other additional work they would propose to do.

I requested to speak with the manager, Tim **, and to be provided a written statement of the response to my claim. No response from management in writing as requested and no follow-up with Mr. **. I have called and been online to request assistance for this latest termite episode at least 4 times. In the past I had fairly good but slow service. In 2014 I had termite swarms and damage in my living room wall of @30+ feet, plus damage and swarms in my master bathroom windows and shower. It was undeniable that there were termites flying all over my house. Although they initially tried to deny that what I saw around the between the marble and adhesive in the shower was termites. I had to capture the termites in a plastic back to show them the termites.

Have only been a customer for about a year and have learned that billing will store CC info without your knowledge or authorization, and will charge your card without any sort of communication or acknowledgement. This is illegal and I will never do business with such a company again, beware of their deceptive actions.

We signed an agreement with Terminix to have new sprinklers put into our front yard. They cashed the check on 10/05/19. Not even 2 months later, one of the sprinkler heads broke underground and was washing away everything around it. We called our salesperson Shawn ** in early December to notify him there was a problem. Contacted him on the following dates: 12/18, 12/20 and he contacted me on 12/21 saying he would stop by next week to check it out. 01/07/20 contacted me for my email address.

I call to inquire about service and advised I wanted to start a treatment but wanted to review my options after the first treatment. They flat out lied and put me into a contract for year but I asked all the questions because I did not want a contract. Their overseas reps are useless and very frustrating to deal with. I am wait for a customer advocate to prove I went into a contract which she admitted there was nothing sigmed. This has been a scam and a nightmare so far. They also automatically charged a card I never gave authorization to do so. I am a 20 year customer service Manager and this is an awful way to do business.

The Terminix salesman came to our house back on 9/30/19, did the inspection and suggested some of there services and wrote us an estimate of the costs. We were told that the 4 season pest control amount was for the first year. In December they came out and sprayed around our house again and then charged our credit card an additional $127.33. I contacted them through their website and the email I received back said that we didn't pay for the first year originally. I offered to send them a scanned copy of the written agreement if they sent me an email address, but so far no response.

I have a bad tick infestation in my home. On a good note the technician did contact me a few days before to understand my problem & to mix the correct chemicals. After arriving they realized how much worse it was. They called the manager & all he said was I will have to change my contract to more treatments. Ok I understand that but the technician never identified the type of ticks or inspected my attic for possible rodents which they could be feeding on as I do not own any animals.

If you refuse a treatment and ask the tech not to come, they come anyway and bill you. Customer service is lousy. There is no local person to contact. They only have a national call center that could care less if you have any concerns. Very unscrupulous business practices bordering on illegal trespassing to enter your property without permission.

Terminix is the worst company I have ever dealt with. Of course in the beginning to get your money they are nice, afterwards you are on your own if there is ever an issue. It has been 7-8 months later not even one call back. You call the 800 #. No one can help. They have to reach out to your "home branch", who is never available. They get an email out to them to call you back. You call back to state no call back and you go through this cycle every single time thereafter. After 5-6 months you tell them look in the history. This has been going on. You would like something different to be done then their representatives state, "ohhh well the last 20 reps you have talk to did it wrong. That’s why no call back." I only went through that cycle twice because honestly I’m over. Just done with the company.

Terminix came to my house in November 2019. They promised to not only rid my house of the squirrel living in my wall but to seal all holes in my siding to prevent squirrels from entering my house. Contract signed, money exchanged (me to Terminix). Long story short, they set up a trap that did not trap anything. They sealed that hole and are refusing to seal the other holes in my siding. I have called them several times and they promise that someone from my local office will call me... but they never call. Basically, they took my money and are not performing the promised service... and who wants squirrels in their wall... no one.

Had termite inspection appointment for Friday, 1/10/20 between 3:00-5:00 PM. Calib, the inspector called at 4:00 PM on Friday, 1/10/20 to say he wasn't going to be able to make our appointment, claiming office "over-scheduled" him. I was frustrated because I had left work early for this appointment (loss of pay). When I contacted customer service, the rep could only reschedule me. I said that I would try once more but if they didn't keep the next appointment, I would be sure to write a review to let others know.

Almost 10 months and still have mice. We hired Terminix for bugs and mice. Mice being the main reason. They laid some traps around the bottom floors and garage. Spraying was never done upper levels. I have laid my own traps and caught 7 or more mice compared to their 1. They keep coming back and still have mice. Paid over 1000 dollars for their service that is guaranteed. Corp office called but we did not see eye to eye. The last tech people stated they think they have found the problem and Hopefully by summer things will be corrected. How long is too long to have my problem.

I have no complaints on the product or service. I have recommended Terminix several times on the neighborhood email. The workmen were prompt and courteous. These ice excellent so far. My neighbors don’t take care of termites so I have to watch carefully around my property and keep baiting.

Terminix is the worst company ever. I urge you all to look for another company for you extermination needs. I asked for a specific service and specifically stated "I only one 6 months of service." Sure enough they did the job and sure enough signed me up for auto pay saying the service I requested comes with recurring fees. Without my authorization they sent me another bill when I didn’t want more service. Screw this company, they are the worst.

Total scam!!! Lovely lady comes to our door handing out pamphlets for Terminix service. They offer spider treatment for half the cost as they are going to be in the neighbourhood. Unfortunately I say OK thinking I am having a one time treatment - DONE! Nope I get a bill for service three month later saying they came by our house and sprayed for spiders again. Such a joke as the day he would have been here it was raining significantly. If he did spray it would have been washed away in seconds. Who sprays for spiders in the winter anyway!!! Besides this, I had no intentions of signing up for a four time a year treatment. On top of all of this they never reached out to tell me they were coming the second time until they wanted payment.

Our site rep Tony ** is always kind and very helpful. The prices are right and the service is great. If we have a problem, Tony always answers or calls back right away and is ready to do the job or give us expert advice. Highly recommend!

We signed up for termite services almost a year ago. At the time, we were told there was no visible damage inside our home- an inspection was done inside and out. (We located live termites outside and contacted Terminix.) After signing up we were told to call if we notice any damages, as it could be covered under our warranty. This weekend we found damage and called immediately.

Updated on 01/17/2020: Terminix charged 80 yr old widow $1500 for spray. $2000 for encapsulation. The next day my mom couldn't stand the fumes. This was 8/19. 2 weeks later they tore out the encapsulation which was put over existing plastic. Fans were put under the house for weeks. 1/19 still eyes/nose/headaches. Cannot run heat due to fumes increase. TN dept. of fined terminix $500. Said case closed. Had a/C co. check unit. A ok but said odor is strong. Checked for methane. A ok. These people are sick. They think it's going to go away. Go with Orkin.

The pricing was quite reasonable and the servicemen were all very professional, courteous and efficient. Our only problem is with the product. In spite of extra effort through three trips, we still have the ant problem. So I fault the product they are using. Very frustrating.

I agreed to pay $278.00 for a visit, which I believed included 3 follow up visits. However after the first three month follow up I received a bill for $193.00. The gentleman that came out simply walked around the perimeter of the home and sprayed. He was here less than 20 min. I called to discuss the bill and found that indeed I had misunderstood the agreement. So I asked to cancel any further service because I think that's too much money to pay for a 20 min service. The company was willing to bill me $100 for the walk around to which I still feel is too much for less than 20 min.

Terminix from Plymouth Meeting PA. Do not use this company. They lie. Their "free inspection" for bed bugs involves looking in one room. We were afraid we had bed bugs because a friend of ours had them, and we go over their house a lot. The "salesperson" who came over to do the free inspection led me to believe that they were going to be using a freezing technique instead of using chemicals, but when the technician finally came he said he didn't have time to do freezing because it would take him all day, so he was using chemicals everywhere. On a quick side note, my two senior cats were both dead within a week after the treatments. Maybe it was a coincidence, but the timing is suspect.

We use Gerry who comes to our house and he is great to work with. He is on time, calls to confirm and is very trustworthy. So far our experience with Terminix has been superior! The product works and they are sensitive to the fact that we have pets in the house. We have been very satisfied with Terminix.

Terminix convinced me that they could eliminate bed bugs from my house, so I hired them to do so. They applied several different types of pesticides four times over two months (which is the only thing they can do), but the pesticides did not work. Terminix should know that they are incapable of exterminating bed bugs, and they should not claim that they can. I gave up on Terminix and hired a heat treatment company. The heat treatment worked. The only reason this rating is two stars instead of one is because Terminix' customer service is adequate.

Rated poorly for: Value, Responsiveness, Punctuality, Quality. Terminix is the worst company ever. I urge you all to look for another company for you extermination needs. I asked for a specific service and specifically stated "I DID NOT WANT A RECURRING BILL." Sure enough they did the job and sure enough signed me up for auto pay saying the service I requested comes with recurring fees. So this little job will cost me over 3 grand. Screw this company. Let's all get together to push them out and have them close all branches. Bunch of scammers!!!!

Terminix was able to resolve this issue. While not happy with the experience, I have to thank Terminix for addressing the issue promptly and coming to a resolution.

Terminix had taken care of our termite problem. They had put in bait stations where all the termites had infested - and every visit they had checked at every bait station to see that they had gone. They do a wonderful job - and always on time - technician is always pleasant.

I asked Terminix to provide a quote for my older home. In fact I asked several companies to come and quote. When Jon B. got there he was very friendly and professional. He educated me all along the process. The house had low crawlspace but he put on his jumpsuit and with flashlight in hand crawled under there and made a complete inspection, taking pictures along the way. I felt like he done a great inspection. As a side note, one of the other companies came but the inspector was too big to do the inspection. Another company didn’t show up for their appointment. Jon inspected the interior and then sit down and drew out the house and added his photos. In the end I had a quote and even though the price was a little higher, I went with Terminix mainly due to the excellent service and employee. A year later I am still satisfied with them.

I was given an appointment Friday morning between 8:00 and 10:00 to inspect and do an exclusion for rats. I asked the lady if there was an additional charge for this service and she said, no, this was part of the service I was already paying for. I realize she was in a call center, but she does represent Terminix. She should give the customer accurate information. Well, no one called or came, so I called them again was rescheduled for Saturday afternoon. The guy inspected and gave us a price for the inclusion for $1000. Needless to say I was totally shocked, given the fact I was told it was included in my service. I am currently looking at other pest control companies.

Even though I have had termite protection contracts with Terminix for over 10 yrs. I had the worst experience this year - past years were less than satisfactory because I had to call back several times to get them to follow through on scheduling inspections for following through with what they said they were going to do. March 2019, Terminix inspected and said they were going to come out and treat then replace some damaged wood. After several calls they finally came back out December 2019 to treat the wood but to date- not follow up as promised on the wood replacement. Again, I have to spend time getting their team to respond as not 9 months later, what was promised still has not been completed. The experience has lead me to conclude I will no longer subscribe to Terminix termite protection.

I am not sure how many years I have had Terminix service, but I have always been pleased with the technicians who have provided my service. I say this because: (1) I receive notice in advance of the service, notifying me of the date they will be at my house and (2) any special instructions -- which gives me a chance to let them know how to access my backyard, and which plants are important not to disturb, etc. So, thanks, Terminix, for several years of wonderful service, and Happy New Year!

We have had Terminix Services for twenty years in our old home and for almost twenty years in this home. They are always Reliable, Professional, Punctual & Courteous. They respond quickly to any problem areas, and explain all of the services they are performing while they walk you through the process.

All Terminix representatives have been very knowledgeable and professional. We have both the termite protection and pest control service. I highly recommend their service. We have been completely satisfied with all the service they have provided.

We had Terminix come and spray under our home 4 weeks ago. We were told it was safe as long as we were not in direct contact so we did not remove our pets from the house. One of our kitties started panting and drooling about an hour after the service people left, she started to behave erratically and her tongue was hanging out of her mouth. We had to contact poison control and take her to the emergency vet. She was poisoned by the fumes. She luckily recovered, but we accrued over 1200 dollars in vet bills and terminix kept giving us the run around and refuses to pay the vet bill or reimburse us in any way. We have had a hard time even talking to anyone and it feels like they dont care that they almost killed our baby. It would have been easy to keep them upstairs or take them away for a bit, but we were assured there was no danger. They should have warned us, or used a better cleaner.

"My friends family had a great experience with a Terminix, so I booked them because we had a rat infestation in our garage. They came out pretty quickly for the assessment. Then the guy came out and set up tons of traps, patched where they were getting in. I was very pleased because they were fast and professional, but that was the last time anyone ever came out. No one came to take care of the poor rats stuck in glue traps that were hopping around our garage, even though we called and begged them to come. No one came when the rats died.

I ordered this service in June, they came round and sprayed chemicals, within 2 weeks the pests were gone, great job!! However this is where the google reviews were correct, in June I cancelled the service, I was told ok and good day. In September they turn up and and knock on the door, I tell them I cancelled the service and they leave without spraying one drop. Today December 20, 2019 they turn up again and let themselves in and start spraying, my wife informs them that they have been cancelled.

The service is great if you can get someone to actually come out. Customer service is useless as they use call centers overseas and they barely speak English. They say, "Oh we are coming on this day" and never show. I have the business card of a technician who was supposed to send his colleague last time and he never showed. I am happy with the bugs being gone. That is not the issue. I still need them to do something about the animals under the porch and under the garage. Their ads claim they get rid of wild animals for you. If there is some way to get a hold of a human being that speaks English please let me know. If there is a way to get someone to actually come to the house that would be great. I don't know why such a big company has such communication problems.

My wife is a real clean freaks and if she sees any kind of critter, especially a cockroach, let's just say, she's goes off on the deep end. Terminix responds within hours....and Thank you, Thank You, Thank You, Terminix! You get a 5 star rating from me! Thanks!

Terminix has poor customer service and conflict resolution. In December of 2018, I paid my contract amount in full for the entire year. However, every month I had to call Terminix customer service call center because my debit card was being charged monthly even though I paid the year in advance. This caused a lot of financial problems for me as Terminix was not authorized to withdraw these amounts from my account. Speaking to the Terminix customer service representatives was extremely painful, and never yielded any positive results. No one in Customer Service was ever able to help, not even supervisors. Sometimes supervisors would apologize and assure me that it would not happen again. However, without fail, like a recurring nightmare, I continued to be billed monthly. Terminix illegally / erroneously drafted from my debit account.

I called Terminix to come out and deal with a mice and spider problem as I do not want to deal with them myself. The guy came out and looked around then told me that if I want to get rid of the spiders I need to take down the webs. But that’s what I was paying them to do. Then he threw some glue traps around and that’s it. I asked him what happened when something gets caught in the trap. He said, "Call us and we will get rid of it." I was not happy after the appointment since when I made it I was told they would do all kinds of things to help with the spiders and mice.

Signed a year contract was told only to find out it turns into a quarterly one. Call specifically for fleas and work a lot of hours preparing. Also spent lots of money to do so. The problem only got worse and I called Orkin. They are helping me till it is resolved even though my month is up. Now Terminix wants 84.44 for not fixing the problem. What great customer service. All they want is money. Well if it's quarterly. I only used you 1 month. What do I owe you for that then cancel me because you can't control the problem. 4 months now still fleas. And then I we never use you again and I'm going to tell everyone what poor service and treatment you offer.

I was previously a Terminix customer and called recently to restart service after seeing a mouse. I was told I would need an inspection before service could be provided, I requested that it be done at the same time. I was told that could be done. The morning of the appointment the technician called to say 1. He would be late. 2. He would do the inspection only. 3. Don't believe everything customer service says. I could go on about the next 3 calls I had that morning with them. But here's the gist, Orkin called because I asked them for a quote as well. I went with them. They can do an inspection and treatment on the same day. Thanks Orkin Man!

I signed a 5 year termite control package with Terminix when I moved to Arizona in 2017. Cost was $1695. I would never hire this company again. First, one year after I hired them I had major landscaping done and called Terminix to ask them to check to see if the termite barrier was disturbed or needed to be reestablished. They reassured me by phone that it was fine. 9 months after that I sold the house and the inspector found evidence of termites.

I really did not have any issues with Terminix. The Terminix professionals came and really tried to get to the root source of our problem. They were able to close up areas that mice may be entering the house through. The Terminix Professionals also put down spikes to protect our home from termites. Lately, I have not encountered any more mice. After a while, another Terminix Professional came to our home to follow-up and there were still no issues.

Our "service technician" never showed up, except once that we were out of town. He called me for the gate access code on October 11th at 3:24PM, and was somehow finished and called me at 3:29PM, despite the fact our conversation lasted 3 minutes and 57 seconds. That left 1 minute and 3 seconds to do the complete mosquito service. So, the $79 I was charged was for just over one minute?! Unbelievable.

Justin always texts to let me know when he will be at the house, always texts to let me know when he has finished spraying, and always asks if I need anything else. He makes sure that I'm satisfied with the service. I know that I can count on him to take care of all the spiders and hornets. Thank you, Justin! -- P. H.

I use to be a dedicated customer but service has declined badly. They don't show up and still want to charge you for services. I paid for pest control but the extermination was not fulfilling at all. I had to pay out money to buy exterminating sprays and do it myself. They are the worst. Even after complaining I got no results. Dont call them for extermination.

I have an on-going problem with this company. I always pay them after they complete their service. It makes no difference, they bill me anyway. Sometimes they send 3 bills in the same week, long after they have already been paid. I call and complain and I am told a branch mgr. will call me back. It doesn't happen. What I get is another nasty letter from Terminix stating that if I do not pay, they will contact the credit bureaus to try to damage my credit. I will Never let my family or friends use these people. You have been warned about these guys. If you have a choice, look elsewhere.

We have used Terminix for our pest control for over 25 years. They come out monthly for our regular service, and if something out of the ordinary comes up (like a yellow jacket nest in the shrubs) they always respond quickly. I believe that over the 25 years we have only had three technicians, so they are long term employees who seem to take an active interest in getting to know their clients. I highly recommend Terminix.

The tech is always on time, calls ahead, very thorough, and he even wears little covers over his shoes whenever he’s inside. Always 5 star service from the tech that services my home. I live in a log home so there is a lot to keep on top of but this is one less thing.

One day the salesperson of Terminix came to my door and explained about their services and promotions. I've signed a papers for a annual service (each quarter). The tech came for service and finished the job within a few minutes; just sprayed! I've shocked. This was not my expectation. I called the company and requested to cancel but they didn't accept. They said they will make better service next time.

They do a good job. The only complaint is when you need to contact them you have to call customer service. Leave your message with them and they forward it to the local office. I would like to be able to call the local office myself.

I used Terminix to rid my house of mice a few years ago. They charged quite a bit for this service and promised to vacuum the mouse poop in the attic. After the initial extraction service, they returned to inspect only once, because I called and called and called. They did not return to vacuum and stopped returning my calls. This year we are selling our home, I needed Terminix to come out to inspect for the new homeowners. When the technician called me yesterday and found out that I did not expect him to find mice, he was very rude, told me he wouldn't come out to inspect if I didn't think there were mice. He was so rude and clearly didn't want to "waste his time inspecting my house if I didn't expect him to find any rodent activity." I had to call another company out that was very nice, professional, and no, there was not rodent activity. They didn't even charge for the inspection, and I would have paid for it. I do not recommend this company at all.

Terminix has been an outstanding company. Their termite control has saved my home from further damage from the little pests. No more worries! We are very satisfied customers and will continue to be so.

Russell is an excellent technician. The technician from Terminix who sprays my home and yard is on time, trustworthy, and excellent at his job. We have been very happy with his work. We have had other pest control companies in Hawaii before, but I have never been as satisfied with the service as we are now.

In October I called Terminix to come to my house to exterminate mice. They came and inspected and set out the sticky traps and placed poison baits under my house. I was told the mice would take the poison then leave my house in search of water... then die. However that is not what happened. The mice took the bait and came INSIDE my house and died. I live out in the country so I have a few mice every fall/winter which I normally trap myself but this year I wanted to hire a professional to eliminate the problem.

In July I requested Terminix come out and give me a termite inspection on a rental property I own. The tech came out and quoted me a price for a termite treatment and bond and we told him we would contact him at the beginning of August if we were interested. Around the end of July I started getting phone calls asking me when I wanted to pay my bill. I told the lady I spoke to that I never requested this service. There was nobody living in the property, and no effort was made to call me. She said she would make a note in my file. Since then I receive an average of 3 phone calls a week asking for my payment. I repeatedly ask to speak to management to no avail. The 'collectors' who call me claim to never see my file, but they always say they will 'put a note in it'. Buyer beware: if you ever speak to Terminix reps, watch what you say, or you will be getting billed and harassed for services not contracted for.

My house was treated for wood boring beetles starting in 2003 by Terminix. In 2014, an area had to be treated again and wood damage had occurred. Wood Boring inspect damaged is not guaranteed by Terminix which I understood from the original contract. A few months ago, I asked terminix if that damaged needed to be repaired before I could get a clear termite letter when I sale my house in a couple years. Josh ** which I believe to be a supervisor came out to my house and went under there, and looked at the damaged. He gave me very good advice that I should replace the 12 feet of Joist that are showing wood damaged.

I called yesterday and was told they'd be out today between 3 and 5 for a free estimate. I asked over the phone for a price and if my dog and I need to leave the house for a period of time during the treatment. They would not give a quote and told me I would have to ask the technician about the treatment. No one called or showed up and I left work 2 hours early for this appointment. I called and they didn't have a reason as to why my appointment was missed other than it was scheduled for a different day. So I was told the soonest they could come for an estimate was wed. I asked about a discount for the inconvenience and I was told it would be up to the technician as to whether they would give me one. So I called Orkin. They'll be here tomorrow to treat. Got a quote over the phone and they also were able to tell me that we don't have to leave during the treatment. I will never recommend Terminix to anyone!

Updated on 11/27/2019: Terminix continues to lie. After repeatedly trying to get a hold of manager at Terminix after they sent me to collections for $24 that they never communicated to me that I owed, I wrote a negative review on this site on 11/25. Terminix responded publicly that someone would get back to me. THAT HAS NOT HAPPENED. Just a horrible company.

Whatever you do, don't buy a protection plan. You'll never see Terminix again! Been trying to get a service appointment for my "free annual re-inspection." After waiting weeks for an appointment and blocking my morning, they no-showed. "We see that you requested a service for today, but it was never confirmed on our end."

Please beware. This company is not 24 hours. They are falsely advertising service and they don't work weekends or after 7pm. I called 3 times for service I am paying for and they changed my appointment without letting me know. I have a rat problem and they came out and set mice traps and mice and rats are completely different sizes. When you call it takes a weeks to get service and even then you're still waiting more than a week. All the customer service people answering are all in China. This is not an all American service. These people don't care about any pest emergency that you have. Don't waste your money or time with them. I am extremely unsatisfied and pissed with the service.

I have Terminix as my pest control service and they are great. They do inside and outside the home and if you have a problem or just need them to come and do something they will come. They are top-notch.

On 10/28/2019 I scheduled a Rodent inspection for roof rats suddenly appearing in my attic. As a longtime customer of the general pest control, I was expecting an experienced team of helpers to get rid of the rats. I was told that the Residential Exclusion was the appropriate agreement to get rid of the rats. An initial service call appointment occurred on 11/7/2019. The service technician closed 3 entry points and set 3 snap traps. He told me to call him back when I hear a snap. On 11/8/2019 I heard a snap and called the service tech. He told me that he would try to get somebody to come out. I called every day for another 4 days and left voicemails. No call back. At the end of the week I called customer service and again was told that someone would come out. No call back.

Terminix did call and correct the issues I had after I left my review.

They will take your money but they won't give you the service or return your phone calls. I asked to have the CEO of the corporation call me to hear what a sham the business he is running. After 14 years with no claims the price went up 500% without them sending an invoice. In a pinch I sent the fee in only to find out the price was way out of line with other companies, they promised to send 1/2 my money back. That has not happened. Before you deal with joke of company remember I warned you. They will take your money but don't expect them to respond to you and they have no intention of doing what they say. Very disappointed. Wall Street and Service Master, the owner, are you listening?

Charlie was amazing! He saved our lives and our banks! We were misinformed by our inspector who came out to see the house. Charlie came for our treatment that we thought we needed. Thank god we started talking and he did a second inspection for me and DID NOT FIND A SINGLE BED BUG! I was able to call the Terminix Manager and tell him I did not need service any more, so I was not charged anything. Please if you calling them from Broward County in Florida, ASK FOR CHARLIE! HE IS an expert at bed bugs.

I asked Terminix to reschedule my service as no-one is going to be home. They didn't come for the service and still charged my card for the service that I asked to reschedule and they neither rescheduled nor did any service at my house. I have been asking for refund for last one month but not getting update from them.

Went to hire Terminex cause obviously had a roach problem at this new purchased property, the technicians come with this can to spray one or two spots in my kitchen, after three months found one responsible tech. who actually care, got tired too quick seeing these guys come and treat my place as a JOKE. I hired you cause there's a problem and I want you to solve it!

The company came on a regular basis, once a month. They sprayed the exterior for common household insects and provided a spray bottle for the interior. They always consistently filled up their equipment with water from my outside faucet; why they never filled up at other locations, I don't know. After they increased the price for their services, I elected to cancel. They offered to drop the price. Feeling that I was being taken advantage of, I still cancelled. Months after the cancellation, I still have no more insects than I had when they were providing service.

Sloppy, unprofessional exclusion service. We paid thousands of dollars for exclusion work only for them to forget to install the steel garage sweep that we paid an extra $350 for. After chasing down the sales person and calling customer service, someone finally came back out a week later only to install a cheap rubber sweep incorrectly. There was still a 0.5” gap between the floor and the garage door! There was less of a gap before on the old rubber sweep, so what was even the point of leaving it in worse condition? The tech Anthony blatantly lied to our faces by stating that the steel sweep could not be installed on wood doors. I honestly believe he was just too lazy to install the ones WE PAID FOR.

While on hold, they force you to listen to their non stop annoying advertising without giving you a choice for silence mode and unfortunately their hold time is VERY long. Just because of this very bad experience, I will sign out with them.

This company (Terminix) charged my family $2200 and didn't even show up for the scheduled appointment with no phone call or explanation as to why so considering we took off work to sit around waiting for them all day we have lost more than $2200 and still the next day no one had heard from them, I wouldn't recommend this company (Terminix) to anyone. Don't waste your money or time.

I used to take care of my own pest control needs around our home, but thought it might be a good idea to get some professionals in, as I am getting pretty old. So, I met with the Terminix salesman for the Brooksville, FL area, Dean, who assured me that they would take very good care of my property, and make sure there were no bugs around. I used to use a consumer insecticide that was readily available at Lowe's or Home Depot, which worked VERY well.

I had to call them back several times to re-apply the treatment for ants that were destroying my brick patio. Getting them to come back took multiple calls and weeks to get it done. When winter arrived and the ants were less of a nuisance they showed up to treat when I was not home and without my permission. Trying to cancel my contract with them was difficult and required a 30-minute hold on the phone. They are over-priced and difficult to work with for minimal effectiveness.

I have been a customer of Terminix since 2004 at my home in Sarasota, Fl. I have Drywood and Subterranean plans as well as pest control. I most always pay 2 years in advance for my plans. Upon calling last week to confirm the actual dates of my coverage, I was told that both termite plans were paid until December of 2020. They called a few days ago to do my inspection for termites which they do regularly. They found termites which I knew were there from a couple of years ago when they were supposed to tent the house. Terminix is now acting as if I do not have coverage. I call repeatedly only to be transferred to different agents and the manager never returns my calls.

Low rating is for disingenuous business practices, not for the service itself. Expensive and not as advertised. I contracted with Terminix for their termite bait stations installation and service for three years. Installation was neat and professional, cost included installation of bait stations, addition of bait and three years of checking/adding bait as needed. The last service conducted the month before the contract term was up according to the service schedule & I decided not to renew for another term and much more cost effective solutions are available in my area.

I first used Terminix when we found termites in our two-story colonial house over 25 years ago. They have been the consummate professionals with white-glove treatment from beginning to end. Annual inspections are a breeze to schedule (online or phone) and their techs call the day before to confirm, and then within 30 minutes of their arrival the day of. I would without hesitation recommend Terminix to anyone with needs.

Cost me $1800 to have them gas the house due to bed bugs and spiders! They promised money back if did not solve the issue. after 10 days the bugs and spiders were all over the place happier than ever! They took the money and refused to come back to fix the issue and the refund never got back! Don't recommend them at all.

I hired Terminix for termite control at my new house I just purchased. They did not follow through with their job and caused property damage to my sprinkler system. First, while they were installing traps all over my front yard they broke a sprinkler. Claimed they fixed it but it was NOT fixed so I had to pay $200 for a landscaper to come out and fix it. Don't rely on this company at all, if they cause damage to your property they won't actually fix it.

I have used this company both in Florida and now in North Carolina. It is a yearly contract. They notify me when my yearly inspection is due, set a convenient time for me and provide me with a written evaluation. They are awesome.

I paid these people 1400. to get rid of a rat out of my garage. They then came back a year later & took 216.50 off my card for "extended warranty" that I knew nothing about. They even admitted that is not usually handled that way. After going back & forth with them..they offered to give me half of that back...I am in contact with Steve from channel 4 consumer news. They need to credit my card back with this charge.

Do not I repeat do not! Give these people access to your debt or credit card!

Cost me 1,600$ in 5 months to cancel the contract with them. Don't trust their promises to protect your house, they are all lies. They will find a reason to not helping you when something happen. Especially the branch in Bridgeville area.

After calling many companies to get estimates I found that Terminix was the most affordable. The bonus was that they only use all natural ingredients. The technicians are always polite, informative and personable. I haven’t had a tick since the day they first came and throughout the season! I highly recommend them!

Best Company. Well I saw two groundhogs in my yard of the new home I just moved into so call them and they came and told me every steps they were going to take and everyone called me to tell me what was going on and when the trap caught one I was able to text a tech and let him know what was in the trap.

Treatments have been effective so far. Technician inspected entire property throughout, made recommendations. Treatment was completed promptly with little disruption. I like the reminders when needed.

Terminix has responded to my concerns I had over the phone. They had agreed to stop service so I would not be getting charged. Though I wish this would have happened the first time I chatted with customer service (I was told I had no choice and would be charged the next three services), I am happy that after speaking with someone we were able to resolve this issue. If the customer service would have taken care of this initially, it would not have been an issue. But after some work, it was resolved, and I appreciate that very much.

I was reluctant to call Terminix due to knowing they are unreliable with appointment times but became fed up with Bees in my front yard. Quoted $299 just to come out and treat the bees with no further information given as to their location. Postponed leaving for Tahoe and waited on a Friday from 8-12am May 10th. No show, no call. Later received a bill for "General Pest Control" service performed on May 28th. Never spoke to a tech or received paperwork on my door showing that they came.

Getting rid of Mice. I have a house next door that should be condemned, but a slum lord moves tenants in and out every other month. Now we are getting some pests from them, and Terminix is helping us takes care of this issue. Great Service, fast and professional.

The service was excellent (according to the brochure and salesman's promise). When they came after us to sign up, that they would do anything including rat problems. When I told them that I have some mice or rats in the attic they refused to do it and all they did for the past 10 years that I had been a customer to send someone who spent (this isn't exaggerating and you can ask anyone who is their customer) 10 min - the last guy spent 5 min in my yard and 15 min in his truck - and spray the walls for the $157. With this rate Terminix is making $942 an hour for a 5 min job. What a sucker I had been.

I am a 63 yr old woman, I live alone and was contacted by a salesperson at my door. He convinced me to pay 99 for a trial service. The ant problem got significantly worse. They claim they came back and sprayed my property again which is a total lie! I have a 6 foot fence around my property. I called the office and said, "You are charging me 98 for a service I canceled", the woman said, "Oh we went because we didn't get your cancellation", so I said "oh and you guys sprayed my property all around my house?" She stated, "Yes we did!!!" I immediately said, "That is a lie. I have multiple dogs behind a locked gated fence. There is no way you could have done it". She said she would call me back, when she did she said, "Oh they could only do a small piece of front but we were going to come back and finish" - yet they sent bill as a completed job.

Though Terminix has come out frequently when problems with rats in garage, they have now also moved to the attic. My security cameras' wiring is now not working and I am pretty sure it is the rats. They set 2 mouse traps in the attic in the same place and nothing in the rest of the space. My Harley in the garage has new rat droppings under it and metal shavings as well.... So much for my wiring there. This is after about 1 month of "service". They have eaten through the walls of the garage and had set up a nest under the refrigerator. I just want them gone with no more destruction, please. The "wait and see" methodology is damaging everything they can get in contact with. HELP!!!! West Hills, CA.

Do not use this company. Their customer service is abysmal. They charged me 300 dollars for services that did not work then continued to charge my credit card without my authorization. They finally gave me a refund for one erroneous charge after I chased them down for two months. Two months later, they were back at it with another charge for nothing - literally no services were performed. No matter how many times I call them and tell them I haven't had any more services from them, they give me some new justification for charging me each time I call. They no longer have my credit card number since I changed my card, so now they are sending me paper bills. I can't emphasize enough how horrible they are to deal with.

Yes this summer we had a spider issue. We called to have our basement, house, outside and especially attic sprayed. The Tech that came to our house told us he wasn't able to spray attic's or basements but would do the house and outside. It seemed reasonable that he wasn't trained or something and I was fine with someone else coming to complete the work requested.

Updated on 10/30/2019: This is the second review this week. I have gotten empty promises from customer service yet again saying that someone was going to follow up with me and still no follow up or follow through. Terminix is an organization that truly has poor customer service.

Our service tech is Robert ** and he is always wonderful when he visits our company. He is very friendly and respectful to each employee he comes in contact with. He also helps with all of our problem when they arise.

This is the worst companies you can choose. I was a customer for 4 years and when I decided it was enough they didn’t allowed me to stop the contract. They are not able to keep a good service and I’m not allowed to change? This is ridiculous.

I Have had nothing but bad luck with Terminix. I paid them 250.00 to get rid of spiders and ants. I had to have them come back 4 times in 30 days to retreat because it wasn't fixing the issue. After the 4 time I called to complain and the Manager I spoke with was too busy trying to defend themselves that he wouldn't even listen to my concerns. I am over using Terminix.

Jake ** came out and completed an pre-inspection. He walked around my house giving me feedback on how to keep rodents out of my house. He up-sold me on some work they could do for me when they came out to do the pest and termite installation. I paid in advance the day Jake was at my house. He marked several locations and promised me the tech would have all his instructions. When the tech came out he had no idea of what needed to be done. I called Jake, text Jake and emailed Jake and 3 weeks later NO RESPONSE! Finally someone is coming out tomorrow to complete the work but BUYER BEWARE of anything they promise. I liked Jake and very disappointed he let me down like this.

Made an appointment for a technician to come check the house and was told he would be there after 5 PM no problem. Got a call that day he would not be able to make it... as they had booked 2 appointments at the same time. We agreed to have him come today. I would be the first appointment between the hours 7-8. At 9 I called and was told he went to another customer's location and would call me when he would be able to come. I told them forget about it... I would call a more reliable company. How many times does this have to happen??

I had a Terminix salesguy come by and at the time I wanted a service because my daughter had been bitten by a spider. They supposedly treated my home. After a couple months I saw another $99 get charged to my card so I called them and told them I did not want their services and to not charge my card again. I just noticed they charged my card once again. This is all without them doing any additional treatments to the home. Terminix is a scam!!! Beware consumers. They will have all american guys with a smile to try to sell you and then they just keep billing your card. Stay away. Stay away!!!!

6 yrs ago I got in a contract with Terminix, they charged me almost $6000. Part of the contract was to do insulation, tent and fumigated my home plus it included a 5 yrs contract for termite protection. The contract continued because I renewed services paying at the beginning of this year $250 more. They came into my house on March 2, of 2019. They gave me report staying no termite activity. Because of personal issues on September I decided to sell my house. On the middle of escrow they send a termite company, to give clearance of my house. Which I was pretty sure I would not have any problems because my house was 100% protected under Terminix for termites, For my surprise, the house is all rotten due to all the termite activity that is going on.

I contacted Terminix to investigate a wasp problem inside my house... The technician arrived without the equipment needed to check the vents, he left and said he will come back with a technician who has a ladder! Never came back, never heard back, called multiple times and was not able to reach anyone who can help. The next day my card was charged with $200 even though I did not receive the service I called about! A technician showing up at my door is not the service!

Terminix entered the attic space, (through our closets), and made a terrible mess. The insulation work occurred on October 2nd, in which the installer did not take any precautions to protect our house and contents. They did not seal up the access points which allowed the dust to permeate through the house. I tried my best to minimize the dust on our clothing, even though they did not do anything.

Manager in Windsor Connecticut Mark promised me a refund because 50% of what I paid for in advance was not done. Jennifer ** from Georgia sent me an email after 60 days to dispute it with my credit card. They are liars. Schemers. They want to hold off on your money until you can't complain or is too late for you to complain.

Terminix is a company you can depend on for quality service, professional employees, and great products that really work to kill those pesty critters around your home. I highly recommend them to anyone who needs pest control for their home.

We hired Terminix for Mice issue in our DC condo. The salesman tolds us this was a quarterly contract signed June 21 and we had 1 service visit on June 22 and none of the mice were caught. We scheduled another service request for 10 am -12 pm on Aug 24, and the technician never showed up at our condo but sent a service statement stating he completed the service for ants at 7:52 pm. They don't take any responsibility for the technician not showing up. I called customer service so many times that day to let them know but there was no response. The next day I was charged next quarterly charge even though it was not 3 months yet. The customer service manager says their quarterly billing dates are different than what the customer service start dates and end dates. I do not recommend Terminix.

My mom and I used Terminix in another state and had such excellent service we decided to try them again at our new homes. New state, new problems. Our technician, Preston, has been amazing. He is extremely knowledge and patient with us in response to our multiple questions. He is prompt with service and is an excellent communicator regarding scheduling and products used/precautions. We will both continue to use Terminix due to the exceptional technician care and the effectiveness in minimizing our insect problems.

I initially called Terminix for a bee problem. I was talked into a quarterly treatment plan for a few other issues. The sales person was very nice and not pushy at all. I should have known there would be problems when they called me a few hours before wanting to do my service unannounced. I told them no one was home and not to come. I was rescheduled for another day and time and no one showed up. The second time the tech called again and wanted to come without an appointment. I allowed him to this time because I wanted my problems resolved. The tech did an outside and inside treatment...what a mess!!!

The original company I had switched us over to Terminix and we had nothing but problems from there. My breaking point was a tech calling and saying he performed my service and when I came home I still had spiderwebs everywhere. Called for repeat service and no one had recorded of this service, scheduled me for 2 weeks later and then no one shows or calls and I still got billed for no service ever being performed! I have officially cancelled my contract as it’s more of a hassle to deal with them than it is to just do it myself.

Very courteous. When I could not be home when I had scheduled, he waited for my daughter to get home to spray inside. During the whole process he was in communication with me explaining everything. I will continue to use them.

Here in Florida, we had termites in our home! We called Terminix because they had rid my parents’ home of termites. When we purchased our next home, before we could get termites, we called Terminix!! We’ve used Terminix for no termites in our homes for over 35 years. Pests in my home? No, not with Terminix controlling the pest control outside of my home. In addition, through the years, technicians call the day before they arrive for service. They ring the doorbell upon arrival, nicely answer all my questions, and ring the doorbell to tell me what they’ve accomplished before they leave. We are very happy with no pests and supportive technicians. Thank you Terminix!

I live in Addison, IL and had the worst experience ever. I have Mice in the attic and had 3 salespeople come over. They gave a price originally that was $500 higher than anyone else. After coming down to match others I agreed to move forward with them. Now I can't get a return phone call. I call the HQ numerous times and they apologize that the local branch doesn't answer their phone. (I called them 5 times.) I have also texted and e-mailed the sales rep and never get a response. They are by far the worst company to work with. I called Orkin and they came out the same day and completed the job (for less money). I would be shocked if Terminix doesn't go out of business for such awful support.

I have now missed two days of work and will have to miss another. Terminix has been hired to resolve a bat issue in attic above our garage. Appointments have been set for 9/27, today 10/2 and who knows when they’ll set the next one. I have sat at home (because I’m required to be home while they’re here) and missed two days of work waiting on service. No phone call, text, email, NOTHING!!!! I understand things come up, but have the decency to let your customers know for goodness sake! What kind of a business are you running???? So irate!!

I only gave this one star because I had to give it one to leave a review. Let me first say that I only came on here to read the reviews from other people from this company. While reading I see that other people have had bad experiences as well so I’ll share mine. I called them about 2 months ago to have my house inspected. My mother kept getting bit and believed it was mosquitoes. They came out pretty quickly I believe it was that day. The inspector came and check the couches and the beds he saw nothing.

We have contacted the attorney general of our state for help. No one from Terminix will call us back to help us. Terrible customer service.

We purchased a one year contract with Terminix for rats in our attic which cost us $1,000 (we need to emphasize the rats were only in our attic and nowhere else in the house). Terminix sealed up our home so no rats could come in or out. When the trapped rats began running through our house looking for food and an exit, we could not get anyone to come out and help us. We were finding rodent droppings all through our home... including our tables we eat on, kitchen counters, stove tops, etc... We even found a rat that jumped out of one of our shopping bags that was left for a short while on the floor of our kitchen. When we would call Terminix for an urgent request for service, we would be transferred to someone from another country promising us our request would be handled by our local service agents. Needless to say, that NEVER happened.

My house has been infested with ants. I called a couple of exterminators and they each could schedule a next-day service (Saturday). They all wanted my credit card number to "pay when the service was completed". I shopped prices and settled on Terminix. The initial service would be Saturday between 8 and 12 so, to be sure I was ready for him, I got up at 6:30 am. The annual service for my house would run $800. The guy was no-call & no-show. I called twice to try to find him and got the Philippines each time! First guy said he called him and he was on his way (he had put me on hold for about 10 seconds -- not enough time to make a phone call and I told him so).

Terminix has help me with pests of all kinds for many years. I called them when I lived in Omaha into a home I was sure couldn't be fixed... They not only rid me of the little things but kept them out for over 4 yrs while I lived there. I highly recommend them for all your needs. They are reasonably priced, will come back as often as needed at no additional charge to you and keep your home pest free for many years to come!! Thank you Terminix for being there for me and my family!

Terminix came out and inspected my home. My adult son was the only one home. I was expecting to just get a report because I saw a rat. He would not even discuss it without us being there in person so we set up an appointment to meet the next week between 3 and 5 and took off work early for it. No one showed up. I called and send an email to check and a salesman finally came at 8:00 pm. After the consultation, we said we wanted to think about it and would call him tomorrow. He said it was easier if we just took a few minutes to discuss it and finalized the paperwork now.

Unfortunately, I requested one-time service from them back in June 2019 which their service was really bad and they kept my credit card on file and recharged it again on September 26, 2019 without my authorization. I had to report the charge to my bank as fraud. I strongly do not recommend Terminix!!! They don't even deserve one star but couldn't continue without selecting one.

We requested for pest control twice. Both times the technicians who came over were lazy and rude. They hate moving things even a little bit. If they have to they use their legs to move things around. When we told him to do a bit more in the affected areas they don't seem to like!! Not going to use their service again. A waste.

Updated on 10/03/2019: I finally got someone at Executive Services who said they would have to have the Ventura office contact me about the refund. That was on 9/25 and they were supposed to call within 24-48 hours. Today is 10/3 and no call back. Now Executive Services says the refund was denied back in May, which until today, no one told me. So, they basically stole $600 from me for services they didn't even come close to providing. Do Not use the Ventura office of Terminix for anything, you will be disappointed.

My husband travels and brought home some bed bugs and we got financed for $1700 to treat our home. I have to fight with the Terminix guy Aaron every time he comes to do something to get rid of these bugs! He's been here many times and hasn't done a thing, I finally started to put cameras up to get him to do something (blocked one of my cameras) and I'm still finding bugs! I keep calling and asking for a new Terminix guy (someone who will do the job right) and the managers district and regional won't call me back. I'm currently building a case (recordings and photos) to get my money back! I'm very disappointed!! I don't recommend them for any reason!! I'm pretty sure I have overall bug control and I haven't been treated for that but 1 time!!!

I had them come out to treat a yellow jacket problem. They came out promptly but I had a 30 day guarantee. The first time I called it seemed like I talked to someone at Terminix, however when I called back because I was still having a problem I talked to someone at a call center she set me up with an appointment on a Thursday from 1-3 but when Thursday rolled around no one showed up. When I called they said a request for an appointment had been made but they were too busy to come out and that someone would call me the following morning to come out that day but again no call no show. I called a total of 3 times that day and still haven’t received a call. All I wanted is what I paid for. I don’t think that is too much to ask for. Very disappointed and will never use them again or refer them to anyone.

TERMINIX bought out the local service provider and my contract with them. Their letter informing me of this looked just like their junk mail ad and I ignored it until I got a notice and a bill for a past due amount. I paid but this ended up on my credit report, I found out just recently. Most recently I haven't gotten good service and am concerned that TERMINIX is like a cable company where the customer can't really talk to anyone to get things done. My local technician doesn't respond to voicemail and when I call the 866 customer service number the robo receptionist gatekeeper passes me off to a very fast talking guy named "James", a call center jockey in Bangalore, India(?). He talks fast, doesn't listen very well and set up an appointment that I took a day off for. But no one showed up. And there's no "supervisor" for me to call. I'll be back to Bangalore with James. I am ready to terminate my TERMINIX relationship.

We have requested a copy of latest termite inspection, after almost a month we received, via email, document from 2018 (one year old, we are now at the end of 2019). So, we started calling the service department and spent all morning without any result. So far we have document from 2018 and our calls are forwarded from one person to another, sometimes to local service department which is not picking up the call.

I pay $1,400 for a bed bug treatment to Terminix. First, the guy that came to expect my house did not find any. I found them for him. The worst part is if they do not find them, they do not treat your house. They treated my house for three months and I kept finding them. They started making excuses that my bites come from ants, fleas, or other animals even when I showed them the bed bugs. They overlooked treatment of any of the known resting areas. They did not follow up on treatment in an appropriate time-frame (many pesticides will not kill eggs, so treatment must be repeated after the eggs hatch, or the infestation will not be controlled).

Hired Terminix for rat exclusion from my attic. A crew came out for the outside work. They did a sloppy job. Attic clean up crew did not get all the rat droppings. The rat was still able to come and go. I could hear it at night. The traps set in the attic did not work. I had Terminix out to check the attic a couple times stating there was no new activity. I think they finally came out and figured out where they went wrong on the outside exclusion work. I have not heard the rat in a long time and nothing in the traps. Terminix has not contacted me in about a month to get their traps. I guess I will just throw them away. The total cost to get one rat out of the attic was $2380 which is ridiculous.

Our family had a problem with bed bugs, so I called Terminix to come out and see what can be done. One treatment was $2,500 and there was no follow up treatment. We were told the one treatment would be enough. This was not the case at all. Instead, the bed bugs got so bad that we had to call another exterminator company to come out and they were eventually able to get rid of them. Save your money, DO NOT use this company. If you live in Indiana Monroe's saved us and they were way cheaper.

We have used Terminix for bug treatment for many years. Terminix seems to have a lot of technician changes; it’s hard to expect the same technician for a long time. Each technician gives a different level of service. One technician that stood out from the rest - Crystal ** whose territory is in Webster, Texas. She has set a new standard for the rest to follow. Actually, from our experience over the years, no other technician can ever match her level.

We noticed signs of mice in a home we were remodeling and wanted an expert opinion and inspection of the house to make sure we took care of things. I went online and clicked mice and scheduled an appointment through their online system. Shortly afterward I received an email confirming the future appointment for that Saturday morning.

Called to schedule an appointment and was given the time of between 5:00 and 7:00 P.M. for someone to arrive. At 7:15 P.M. no one had showed up so I called to make sure that there would be someone coming yet and was told that yes there would be but she would transfer me to check and make sure. I sat on hold for 15 minutes with no one answering this line and called back the same lady I originally talked to who said that she did not know why I was scheduled for 5-7 P.M. because they only schedule appointments until 5:00. She gave me the excuse that I must have spoke to someone new. Very frustrating to go through all of this and waste my time. I would give you 0 stars if it was a choice.

I purchased service to take care of a mouse problem a year ago, it was very expensive. I had several problems with service with them, as I was still seeing mice. Contacting them is always through a call center and VERY impersonal. They finally got the problem under control and I paid the service in full. Here it is a year later, after everything is paid and they start billing me for quarterly pest control service that was "included" in the service. Five calls to them could not fix the problem - the agent listened to my issue, promised that someone would call me back and no one ever did. The bottom line is everything goes through the call center, so if you have problems you are at their disposal.

The service was bad. Still seeing ants (bit my 2 & 4 year old with special needs) and spiders. Was told the company doesn’t spray indoors, to get peppermint spray for the spiders. The free service of having termite inspection wasn’t done. The rate was quoted at $79 but was charged $99. Waited 2+ weeks for a callback from local office. Had to call back in. Mike the manager wanted to “make a deal” rather than refund my account. Canceled my services. Will never use or recommend this company ever.

Terminix won’t do a good job, won’t refund money. Over a month, still have bedbugs given to me by a neighbor. Terminix strength chemicals are no good, weak. Reps are like robots, not permitted to contact corporate or regional offices. Was told to sleep on mattress anyway or bedbugs will follow me. Big bruises on body from their bites. Five visits and still bedbugs, initial inspection was not thorough, only 15 or 20 min, was told to leave home for 5 hours to complete. Brought bed encasements after spraying, caused bedbugs to spread, said they were being ordered, would not make special trip to install if rep is not in area. I had to tell tech to spray sofa and chair, did not spray in wall sockets, other furniture!

PLEASE READ THIS LETTER BEFORE YOU CONSIDER TERMINIX: A representative came to meet with my daughter and discuss treatment for potential wildlife in the attic. My daughter was led to believe she had to sign a contract for the first inspection. The inspector came weeks later and found zero evidence of wildlife. THAT INITIAL INSPECTION WAS SUPPOSED TO BE FREE EVALUATION. Later my credit card was charged $1,060 for year of coverage. I made six or more calls to clarify. No one returned my calls. I called headquarters, they listened and cleaned to allow up and no one ever conveyed their conclusion.

Hello. This review has nothing at all to do with Terminix products but with the customer service. To make a long story short, we have previously used Insight Pest Solution services. In December, we have moved in, cancelled our services with the Insight Pest. In the following month, it appears that Insight merged with Terminix with old former Insight accounts automatically transferred to Terminix. We were not aware of this. As mentioned above, we have moved and canceled with Insight Pest.

Worst worst ever! First they send a salesman that said they would not charge for attic insulation and the total charge would be 3500 and said that if we went to Orkin- they would charge us over 5000. When they came the first time, the machine for the installation was not working and they did have have any mattress covers. It’s damn impossible to get them here early. They always say they will be here at a certain time and are ALWAYS late. Now I get a past due notice for attic installation and the amount I had to put down- which I wrote a check the day! I have had nothing with problems with this company. Now I have to sift through papers to find papers showing I was not going to have an attic installation fee (which the ONLY reason why I did it was because the salesman that came said we would not get charged for that). This is totally crazy! Worst company ever!!!!

Signed up with door to door rep for service date of Sept 7th. Got an email reminder of appointment on Aug 28th. Called to correct them that appointment was for 9/7. Got email reminder that appointment was for 9/7 between 9-11 AM. Nobody showed up. Logged in to online system to complain. Online account info said my appointment had been for the wrong type of service and on Labor Day! Called their call center which tried to book for a weekday after I told them I work! Told them to forget it. We had Terminix in SoCal with no problem. So far never able to have service in NCal. They need to ditch regional call center and have local branches do their own booking. Electronic booking system and call center is a mess! They will put themselves out of business.

Please do your research. This company is shabby!! You can NEVER speak to a manager or supervisor. Sounds like you’re contacting a call center out of the country. Exterminator was VERY unprofessional. Didn’t address the problem!!! Was in and out our 3 unit building within 15 minutes. Please check around and do your research. WOULD NOT RECOMMEND!

I made an appointment with Terminix to inspect my home. They called a day ahead and explained the methods that they use and quoted a price to me over the phone. The representative wanted me to commit to the service before they even inspected my place. I told the rep that as a trustee, I needed to get at least two quotes and he assured me that someone would show up at the appointed time and do the inspection to apprise me of any structural damage that may have occurred.