Terminix Reviews

We like Terminix. Their techs come out to provide service for us quarterly. Though we had an issue before they came, everything has been taken care of. Their techs seem to know what they're doing.

I bought my side of my duplex in Palmetto FL 5 years ago and took over the yearly plan to prevent dry wood termites. At beginning and many times throughout I repeatedly asked, "If I do get termites even though I only own my half of house will you still honor the guarantee?" I was repeatedly told they would or a couple said they didn’t know and would check. I pay around $275 a year.

I’ve been using Terminix ever since I got this house. They call me every couple of months. If ever I had an issue, they would always come right back. It's very easy to schedule service with them. I do it over the phone and their reps are cool to speak with. Doug is my technician and he’s super nice. A while back, my puppy dog passed away and she left me some fleas. Doug had to come several times and he told me about the stuff that he was spraying. He said he might have to treat my place two or three times. He treated it twice and the fleas are gone now. Since Terminix's most recent service, the pest activity has been good and I haven’t seen anything. I would recommend them.

Terminix comes out for quarterly maintenance and Paul, the young man assigned to my area, has been here like clockwork. I used to have lots of spiders in the house and I would try to draw them and get them in containers and get them outside. But since the house has been sprayed, I don’t have them in the house which is nice. They seemed to be staying outside and that’s perfectly fine with me. There are some little nutty flies, but there are certain things that you can never get rid of because they just hatch new. If you haven't sprayed and they hatched, then you kinda get them again.

The annual inspection has been perfect for the last 15 years and I've had no repeats of anything and no complaints. My only complaint is that each time the technicians come out, they try to make a new offer. I don't really appreciate that they're trying to sell me stuff I don't need. If I have a problem with something that they deal with, I would call them immediately. I'm not gonna wait for them to show up. I realize that's part of their job though. I expect it now. The one thing they sold me was about 1,000 pounds in insulation and my house is totally quiet now. No sound comes in through the attic. I get a few mice in the attic but they last for about a week then they die.

We called Terminix after we found a sign of termites, and then they made appointments with me. It was easy to schedule the service, and their techs were very knowledgeable and professional. The service was done quickly and nicely, so it's great.

Having lots of spiders us to get Terminix's services. We also have an ongoing problem with ants. We have been using their services for nine months now and they come out every four months. In scheduling the service, they reschedule that because we don't have to even be here most of the time. But even if we're not here, the technician had always been positive. She always let me know when she is done. Since their service, the pest activity has been much better. I'm really satisfied.

Terminix comes to do service every three months and their techs are good. We had bees coming in under the air vent from outside of our house and they got in one of the bedrooms. There are no more bees since Terminix's service.

Someone from Terminix had knocked at our door then we had a conversation, and we've got their service for about 7 years now. We initially got them for precaution and now they provide service for us 3 times a year. My interactions with their reps over the phone were fine, and the techs who come out always knock at the door and tell us what they’re going to do. Since having Terminix, I haven’t seen any pest activity.

Called to see about removal of animal (assuming mouse/rat) that got in between the walls from outside. Investigator came promptly and assessed that animal likely got in through pulled open fascia near the roof. No signs of animal getting inside the house. Scheduled service costing about $1300. Contractors came within a week and sealed all holes around the house but did NOT remove the animal. Called to inform that we can still hear the animal running around between first floor bedroom ceiling and upstairs bedroom floor. Was told contractors will not come out for at least TWO MONTHS "so glue traps have time to work". In the meantime this animal can cause damage to my insulation, frame, wiring etc that could end up costing me thousands of dollars. Do not recommend.

I have an old house and we had a lot of spiders coming in and we had springtail bugs on the window sill. We contacted Terminix for services and since then, we have had them out quarterly. They go ahead and schedule the service and the tech who would be arriving would say that he would come out at a certain time. When they arrive, they do the outside of the house. They did the inside the first time they were here and the guy who came was really nice and helpful. We were throwing a lot of questions at him. Since the service, we have seen less spiders but we still see the springtails.

We've had Terminix for 17 years and the technicians have been friendly.

I've been using Terminix in our business for about 2 years now. The business is a growing company and we wanna stay ahead of things so we got Terminix for the bug issues. Scheduling a service with them is easy and we have the same technician each time. His level of knowledge and professionalism is perfect. Terminix's service has been easy and there have been no issues.

I have same problem of increased price for the annual termite bond renewal as Robert of Mobile and Michele of Mobile dated Feb.13 & 8. I paid $377 for 2018, $359 for 2017, $349 for 2016... But for 2019 I am required to pay $1499 which is killing me. I called the local office and was told that some professional will call me back with 24 hours, but 3 days passed and nobody call back. Can anyone help me to get back to normal price?

As other reviewers from Mobile AL, we get our renewal notice this year with $1499 renewal fee, up from a little over $300 last year. In fact, we did not even get our renewal notice, we discovered it by chance when we went into our online Terminix account. They should have send a detailed letter well in advance explaining this. Is it even legal to increase price that much?

I've been very happy with Terminix over the years hence the five-star rating. But that may change very soon depending on your response to the obscene rate hike you're imposing on a loyal customer. Check out my renewal fees for the last few years. 2013: $302.00. 2014: $302.00. 2015: $302.00. 2016: $302.00. 2017: $308.00. 2018: $317.00. 2019: $1499.00!!! What gives Terminix? A 372% increase in one year!

Have had Terminix for decades. Quarterly service mediocre at best. ALWAYS see palmetto bugs and have had to call back the service man for additional services. Would not prorated my bill when he only did the outside (just showed up with no appointment). Terminated all service, look elsewhere for a better job. Very overrated and will not recommend Terminix in the future. There are better companies who would gladly accept my business.

We have been with Terminix for years with a previous home and this home we bought in 2015 and have always paid 308.00 a year for our termite bond. No claims have been filed on the home and the termite bond has been active on the home since the home was built in 1982. We were told our bond has increased to 1,499.00 a year from 308.00 a year. That is a 500% increase. That is outrageous to increase renewal fee that much. We had our annual inspection done yesterday 02/07/19 and the guy only did an exterior inspection and he was supposed to do exterior and interior. Said no one was available for interior and we set it up so someone would be home. They did half the inspection so I figure they are due have the renewal fee.

This company does not follow their contract. When calling and asked to speak to a Supervisor, you have to leave message. NO SUPERVISOR RETURNS ANY CALLS. Their Customer Service Department are rude to their customers and do not follow what is asked. Worst company to have. SERVICE BAD. DOESN'T EVEN MAKE THE RIGHT APPOINTMENT.

Terminix service did the job with our carpenter ant problem. However they fail to communicate properly when they are coming and they are extremely aggressive and rude with bill collection. We sold our house and told them, "We would like to terminate service." The rep told us we are all set and thanks for letting us know. They still came and did outside service and sent us a bill. Because we moved out of state we did not receive the bill right away and when we did we assumed it would be no charge or paid in full.

I signed the deal with Don from Terminix to have fumigation done on my house in Dec-18. Purchased extra extended warranty ($250 for 1 more extra year) but never receive any paperwork or warranty certificate despite I repeat multiples times request for it. If I have need from Terminix for the warranty service 1.5 years from now, they can easily refuse since I may no prove that I have paid for the extended warranty. I call this cheating business. Where is the "100% satisfaction Guarantee" on their website? The fumigate team were carelessly performed their works, broke a tree branch (my favorite tree) which not even close to the wall. I am totally unsatisfied with the services provided by Terminix.

During a service technician brings in trainee. I always had great service from the technician. But the only day that he had a trainee with him, a $50 gift card I had left on my counter disappeared. That gift card was there on the counter and it was never touched by anyone but myself. It only me and my kids. The kids didn’t touch the card the whole time we were home but how funny that it disappeared on that exact day that the technician had a new guy with him and my kids were home for about 5 minutes and then we had to leave. If anyone decides to get Terminix services, make sure to walk with them as they do the service.

I recently purchased a house that was under a bond and service with Terminix. The previous owner provided me the service invoice and so I contacted Terminix to transfer the bond and service. The lady on the phone looked up the information and said “yes” I could have the bond transferred and scheduled me for a local tech to come out. He no showed on me, and I had to call back. The lady helped me get in contact with the local tech who told me they would not transfer the bond. I didn’t understand why. I called back to corporate who again said they would transfer the bond and have the local manager call me within 24 hours. One week later the local manager called me to again say they would not transfer the bond. Stating that even though the previous owner had a bond and even though he paid for his annual service for 12 years; that I would have to have the house rebonded because his treatment was only good for 7 years.

Loyal customers are penalized by annual rate increases: Every year Terminix has faithfully increased our rate. They claim this is "to allow us to provide the best service to our customers". Don't be fooled, this is purely based on greed and I will be switching providers if mgmt does not adjust my rate.

Had both Pests & Termites Control come in... Regarding technicians, no complaints. Courteous, professional, the works. The problem aroused with the "explanation" of frequency of visits and payments... CONFUSING! All in all paid $1,903.15 (one year) and still can't understand WHY! Have asked for someone in managerial position to call to no avail. Guess it's gonna be a "debut and farewell"...

If you have a complaint against the company, they do not listen! I have complained several times that they were not able to FULLY service my yard as I keep my back gates locked. I have two large dogs that I don't want getting out so I keep the gates locked at all times. They were to call me to set up service. They did not. When they came out, they would say they completed the job fully. That is not possible as they were not able to get into my backyard. When I called to cancel the service, they said they would remove the final bill. They did not. Now, the bill is in collections. I don't understand how a company can charge for a service only partially completed. They did not even offer to lower the cost. They expect full payment for a partial service. Be very careful if you choose to go with this company. I would NOT recommend them!

Extremely bad and sketchy service. They fumigated my house for termites and wrecked my new floor. When I came back and called them on it, they gave me the runaround for 3 months and then told me they weren't going to do anything about it. I'm canceling all my services with Terminix and moving over to their competition. I recommend you do the same.

I have been a customer for about 2 years. When we moved in, the house hadn’t been managed, had trees and bushes up to the house and for acres around, and had about 2” of insulation. The pest control service was keeping bugs and rodents at least knocked down, and I was advised that using their treated insulation and cutting brush/trees back would be what was needed to keep the rodents away from the house. Now my land has been cleared for acres around, and that has been about a year, so plenty of time for any displaced pests to disperse. For the last couple months the rodents have been out of control. Terminix “treated” insulation is just as comfortable for them as the old was. I have had the tech out in between my regular service every time. At this point I could do the same at a fraction of the cost. They are just putting out bait and shrugging shoulders when that’s not enough.

The Terminix inspector found five dead bed bugs in my house. He recommended treatment. The treatment was done on a Friday early morning. I followed the instructions - stayed away for more than four hours - then opened all windows and aired the place out for half a day before going back in. Both inspector and treatment specialist said I could stay in the house that very night. The next day, I got a severe allergic reaction - I could barely breathe, eyes were swollen, rash that has lasted now for more than 5 days. I had to go to the ER. Both the ER doctor and my general physician said I should avoid contact with the treated furniture and areas as re-exposure will cause additional allergies and could even lead to anaphylactic shock.

Called Terminix for a bat removal. The salesperson came to the house and told me about a deal if I financed the service and I wouldn't have to pay for a year or so (can't remember exact amount of time). I agreed and he later sent the techs out. The techs came and put one cone up in the attic where there was exposure to the outside, which basically cost me $1200.

On Thursday Terminix pulled $97 out of my account and today I have talked to five different people including a supervisor. Somehow it’s OK for them to pull your money out of your bank and account when you do not have an account with Terminix. They could not find me on their system not even by My name, address nor phone number cause I don’t have a account. 1st person was rude. 2nd person was a Supervisor. 3rd person was some helpful and better understanding then she sent me to a 4th person which was just the switchboard.

I HAVE NEVER HAD WORST CUSTOMER SERVICE OR RESULTS IN MY LIFE, especially with an established company. We had Terminix come TWICE and the problem was only getting worse. We had another, more local, company come in and they found the problem area where the roaches were coming from in 5 minutes, where Terminix didn't ever find it in TWO visits. All they did were spray a little here, a little there, and said give it 4 weeks before you call us back. And getting a hold of their customer service to get a refund was impossible! Staying on the phone for almost an hour just to be sent to different people higher up on the food chain. And NEVER being able to reach the person who could actually provide the refund they promised. The worst service I have ever had. More than anything, I would just appreciate a callback and a refund.

Thank you Terminix for a job well done! And thank you for allowing me and family to set up payment arrangements for your fumigation services. Thank you for bringing peace of mind and sleep to our home.

Up to getting the customer to sign the paperwork and the payment is made for the job. They are very good. But for the compliance of the job for which they sign the contract they don’t do what they were supposed to do. No. Nothing as a customer loyalty to them. Very unprofessional peoples. I will ask all looking for something with them don’t even think of. Better chose a small companies who you can reach rather than going for the big name which is very bad. I am still after them and wants my money back as an unsatisfied customer but they are simply giving me layman excuses.

Terminix representative, Terry **, made deceptive statement during contract negotiations. Asked what APR for Terminix credit. He stated "1.5%". We elected to use Terminix credit for encapsulation service at a total cost of $8,900.00 based on Terry **'s verbal statement above. We provided a down payment of $1780.00 with a remaining balance of $7120.00. He then provided a tablet for spouse, Kim **, to sign. At the time my spouse thought she was signing a receipt for the $1780.00 payment. Later we discovered it was a contract that stated the APR was 18%. At no time did Terry explain the signature request on the tablet was a contract with a 18% APR. If fact, we never received any contract from Terminix until we questioned the first statement that had a $97.90 interest charge.

Terminix was in my neighborhood selling their service for $99 a year. They came 3 months later and charged me $99 again and automatically took payment from my charge act -- I did not authorize! As of today I have called 4 times and my call is always "escalated" but no one calls me back -- correction, I did have one call back with comment "let me check this out & I will get back to you within 24 hours" ---- never did.

I contacted a service tech by cell phone that had previously came out to my home about setting up an Exclusion service. I'm on a crawl space foundation and recently moved to a more rural area. I contacted them because I had a squirrel problem and squirrel in attic, as well as coming in through chimney through attic and into my house. I was charged for service on my credit card But they never did work, which would of been extensive to close up all spaces around home and set up traps. I called Terminix several times to complain. Was told they were ordering parts, then someone's truck broke down.

When I first saw termites outside my house I immediately called Terminix due to the name. They rushed me into a contract, they didn't even check upstairs, told me I had no signs of them inside however I had them outside. They put up the bait system. There has been no contact with me since only the bill. One time I called them and they did send someone out to reassure me what I saw was not a termite. There has been no contact with me to tell me how this bait system is working. Also they never provided me with a hard copy of the contract and its warranty. Stupid me paid in full. I gave up trying to contact them.

I was a long time customer of Terminix, with an annual contract that allowed return visits between servicing if activity was detected. I did just that, calling over and over to schedule, without success. Finally, I was given a service date, but I warned that if I was stood up they would lose me as a customer. Sure enough, they were a no show. Later, after I canceled my service with them, I received a bill for a service date after cancelation. I called customer service, and a very nice man reviewed my account, apologized, and credited the amount allegedly owed. Since then, Terminix has billed me and called me, to collect for that credit.

Buyer beware. We hired Terminix to take care of termites in our home that we're putting up for sale. After we sold the house we have tried for over a year to cancel the account. We have spoken to Terminix multiple times to no avail. Last week we received a call from a service rep saying he was going to be servicing the account (we have not lived at this address for one year!). I called back and left a message stating we made no such appt. We have now been billed $254 for service we did not order, tried to cancel an account over 6 times, canceled the service via voice mail. Three days ago we called company one more time to cancel the account and were assured they canceled and promised to send us an email stating it was canceled. Received no email. Called again and we have finally received a cancellation email. Very frustrating experience.

Our monthly guy William is great. Everyone else not do much. Management pushes problems to the side. We put in for a complaint about rats. Took a month to with. Put in a complaint about the rats. We paid a lot to get rid of and it's been a week and no solution. Do living in our home 2 children and rats.

I called the scheduler to ask for a price for a termite inspection on a house I was buying. She said they offer same day service, and a branch office would call me with a price. I agreed. No one called, so I called back late that afternoon, and she said she could schedule me "tomorrow," which was January 1st. I asked, "Are you open on New Year's Day?!" and she assured me they would be open. I planned my day around the 1 to 5 window on the first. The inspector called about 2 p.m. to "confirm an appointment for tomorrow." I said, "The appointment is today", and he said, "It's a national holiday. No one is working on January 1st." OK. I need a price for the inspection. I called the scheduler back, and she said the initial inspection is free, and the inspector will talk about a treatment plan based on what he finds. "Wonderful," I said, and scheduled a January 2nd inspection with a 1 to 5 window.

I've been getting service for years from Terminix. I have termite coverage for my wood-frame house. They come quarterly and the rep texts or calls me, and lets me know when he's coming out, and asks if I have any issues that need to be addressed. He does a fine job. I've never had termites and they come out and treat some of the ants and stuff around Florida. I'm pleased with the service.

I have been using Terminix for about 22 years now. I have carpenter ants and tons of spiders. Terminix had set me on an automatic schedule and they come out to our home every three months unless I need another touch-up. They let me know a day in advance that the techs are coming out. When I'm not at home, I don't want anybody on my property. I don't want to do an outside and I don't want to do anything. When I'm at home, that's the only time they are allowed to come, although I have to fight with Terminix sometimes to re-route the techs.

I had used Terminix to come out once a quarter and it was for just regular pest control, not for termites or anything else. I had two techs, during the time that I had the contract, who were really professional, did a lot of work, looked around and talked to me. However, I also had two techs who were there for about six minutes and didn't even check any of the traps, as if they had never come. I had a lot of problems with spiders, and when the techs would do a thorough job, it would make a difference. But if they just came out and didn't do too much, I didn't notice any difference. I have already canceled the contract with them and I would never use them again.

I have had a contract with Terminix for over 20 years. It was sold to me as the ultimate in protection against termite damage. Recently, I discovered termite damage in my home and have had nothing but trouble with Terminix since. They have fine print to cover just about everything they say they do- so at the end of the day, they do not cover much of anything unless they catch the live termites in the act of damaging your home. Since usually termites are at work behind the scenes, live bugs are rarely caught in the act. Even when I found damage myself, Terminix attempted to tell me it wasn't termites! On my own nickel, I had to rip up floors to show them the damage, at which point, they agreed that is was in fact termites, but that the damage was old. Older than the 20 plus years they have been "protecting" my home. So, of course, they were not on the hook to cover the expensive repairs.

AmeriFreight comes out regularly every three months and last November they treated the perimeter of my home for ants and spiders, and then treated the interior for ants, spiders, and roaches because I live in a townhome. Because of the shared walls they wanted to make sure we covered everything. This time, it was a different technician, but he informed me that he would likely be my technician on a go forward basis.

I'm scheduled with Terminix every three months. The tech, Noli, automatically texts me and gives me a heads-up. His text says that he's gonna be at our home the next day at 2 o'clock so either my wife or I is there. He always wears a bow-tie, but he's a nice guy. He's very thorough, he explains everything, he takes pictures, he sends it to me, and he texts me when he's done. He does his job and follows up. I haven't had any issues since he took over so everything's good.

We have termite preventative service with Terminix. There were termites sometime quite a long time ago with the previous owner, but I have maintained the traps. Terminix's technician came out and refilled the traps. I am neutrally pleased with their service. But it would be nice to have some interaction when their technician comes.

Terminix comes every two months and today they came out for maintenance. They sprayed around all the edges and in the house to make sure that any spider that gets in dies. The experience had been very positive and their reps on the phone had always been friendly and helpful. I live in the country, so I have pest all the time but Terminix helps a lot. I’d recommend them.

Terminix has been a great service provider for us and I would always recommend them. They come out once a quarter to treat both the inside and outside of our home for bugs for preventative purposes. We've never seen a lot of bugs because we started using them when we first got moved into our brand new house but every time we see any kind of spike, we call them. They then come out and take care of it. Their technicians have always been very easy to deal with, pleasant, respectful and informative.

I started my service with Terminix months ago and I only had their technician in my home once when I started the service. Our interaction went fine but recently, my experience with them has not been good. Since I got the service, he has not been back and I have seen spiders and bugs. Then last week, they called me out of the blue saying he would be here in the morning. I told him I am supposed to go to work and it is not giving me time to have someone down. I told him to give me a couple of days in advance to schedule an appointment. This is the second time that this happened.

I went with Terminix because of the brand recognition and I have been using them for about six months now. The service or interactions I've had with the technicians have been fine. And there hasn't been pest activity since the service.

I recently bought my first home. During the inspection it was discovered that the home has a pest trouble. I had Terminix come to the house the day I moved in to start pest control. I signed a contract for quarterly service, and was confident the pest trouble would be handled. I was happy with the service until today. Like many people December is a busy month and I am not available to let the Terminix technician into my home or my backyard.

I’ve had a contract with Terminix off and on for the last couple of years but it’s seemed like they’re coming more and more. Every time they've sent me a notice that they were coming out and I’ve tried to tell them I did not need their service that month, there would be some type of miscommunication. They would come out anyway. That has been my biggest problem. Most of the time, Terminix sends me a text then the serviceman sends a text also. If I send a text back to the serviceman, he would say that I would need to text the office and that he could not change the appointments, which is inconvenient because I would have to do both. But other than that, the service is good.

Terminix usually calls me when they’re coming out. If I'm having some pest issues, they're out. And most times when they come, I’m not home. But I know because they send me an e-mail and a phone call most of the time. The tech from Terminix called to say he would do the inspection. I told him I had had some problems with some ants so he inspected the inside. That turned out to be really good. He inspected all around to see and he also left me some little ant sticks to put out and told me to how to get rid of them.

The company stated that they sprayed "the entire perimeter of the house." My wife watched the man come to the door straight from his car, she said we did not need service so he walked straight back to his car and left. The company stated that he did spray the entire perimeter of the house to which I replied that he could not of since my wife watched him leave and the back is blocked off by a fence that is locked so he would of had to enter the house or break the lock to spray. They still refused to refund me.

Terminix comes out four times a year and they usually notify me if the service is a scheduled one. Technicians come and do the service, and it's usually external unless I request it to be internal. The only issue I've had with Terminix is the billing. The contract was for a certain price but they continuously charge me a higher price. It's approximately $10 more and they only adjust it when I call to explain to them that that was not my contract. Then in the recent time that I requested that, they said that the price may have gone up. But I was not notified if there was a change in the contract. Plus it is a consistent billing error. But otherwise, the service is good and they've resolved any issues that I've had.

I've been with Terminix since about 1978. They do the outside and schedule my service calls using whatever is on my contract.

I've used Terminix for years for termite control. However, after providing a downpayment for rodent control, it took weeks and several phone calls to get the work completed. I financed the rest of payment but the amount financed was wrong and I've been asking for them to change the financing for over 4 months. Meanwhile I'm getting late notices on a loan that should not exist, which I'm worried is affecting my credit score. I can't seem to get a callback to get this situation fixed. I've made multiple calls to Terminix, ServiceMaster, and even made a report to BBB in the hopes of getting this situation fixed. This is an extremely unprofessional company and once this year contract is up, they will not be hearing from me again.

We have the termite treatment with Terminix and we have the around the house plugs for that. When somebody called about an appointment, I thought they were coming to check on those plugs. But when this gentleman came, he was looking for roaches and I told him that we don't have a roach problem here. So, there seemed to have been some misunderstanding there, but they were able to sort it out for me in the end. Other than that, Terminix would normally call us for an appointment. We haven't had to call them since we started a plan and we haven't seen any reason to call them, which means that the plan is working.

I was having troubles with ants and Terminix did pretty good. They sprayed the outside of the house and gave me the ant traps. They kept me well-stocked on it. When I called, the guy was more than willing to come out and give us more when we needed more. Overall experience, was good. I just felt that I didn’t need it for that much every three months.

Terminix sprays around the house and the backyard. And sometimes, I have them come inside and they spray on the windows and doors. They come in every three months, and they've been very professional. They come whenever they say they’re coming. I had to reschedule a service with them and it was easy. I just do it either by the phone or on the computer. The technician has changed, but not frequently. I had one guy for a year. Then, another guy came in for six months, then it changed. They’ve been good.

I schedule services with Terminix by phone and if they're coming, I have to be there. The initial meeting with the Terminix team was fine. They did an initial assessment and told me what they had to do. And then the next day they came out and did the work. But when they completed the work, they never came in. They did an outside service, which was to put the termite plugs out, but they never discussed what was going on and what they actually did. Nevertheless, the team was polite and they corrected the issue. They showed me pictures when they came out. They should do the same thing when they completed the work. If people would use Terminix, they should make sure that they ask the Terminix team upfront to come back, discuss and show pictures of the completed work.

The house I used to run didn't have pest control on the contract so when I started having problems, I just gave Terminix a call. They were the first name that came to my mind because I always see their trucks around the city here in Miami. Scheduling for their service was so nice and very easy. They understood my issues and could explain how the service will be done inside and outside the house. The last time, their service was an outside application. Although I wasn't there, the technician gave me a call 30 minutes before he arrived at the community. He went to the home, went around and applied everything that he needed.

Whenever I schedule a service with Terminix, I make a call and then, they email me but the technician calls or texts to confirm that I am available. When my son was sick and I could not leave the house, I had to reschedule and I called the technician to cancel. When he came, he focused on the bedroom but he did not focus too much on the couch the first time. I found some more bugs on the couch so I had to get rid of it. Now, he is coming back to focus on the living room, but they did not put the dust in the walls like they were supposed to.

We started using Terminix just this year. We have them come out here once a quarter for preventive service. Their reps contact me through email and phone call to schedule a service and the techs who come here are very professional. They let me know what they're doing and we haven't had a problem since we had their service.

I have a quarterly service with Terminix for preventative measures. The first technician got fired and the second person was one of their best in the whole region. I specifically asked if I could get a good person and they sent her. She was phenomenal but she had to leave. So, I’m on the third person who was the replacement and he was very good.

I've been with Terminix since '99. I would always got an email before informing me of when the planned service would be. I was unable to coordinate that with our travels and our property manager so that has stopped. I’d consider moving to another service provider if this problem wouldn't get solved. Neverthless, if we have a problem with mice or ants, the local folks always responded to those calls quickly. The person who has been doing our service for 10 years is quite good, dependable and helpful. And since using Terminix, pest activity in our home generally became less. But when I had the ant problem, I had to make a couple of calls which ended up in a call center in Arizona, and they were able to take care of it. But when I called the local office, they didn’t have the correct information as to when the next planned service would be. So, the service is good when it’s here. But the communication has deteriorated.

I've been having Terminix for the last four months because I had termites and troubles with roaches. The technician that came in got the roaches to leave. When I told him where the area was, he put out the stuff, sprayed inside the house and did whatever it took to get rid of them. He handled the service well. He was also very clean. When he came in, he put his shoes stuff on. He was a very good, young man and I really appreciate him. I only see one cockroach every and now then, but the premise is a whole lot better because of the treatment.

Terminix comes out quarterly on a contract basis and they check inside and out. I'm in my third year and I've had nothing but success with them. The representatives are strictly business. They let me know they're here or if we have any particular issues or any bugs and they go about to business. They also let me know when they leave. I'd get a text message ahead of time and also get a text message information after they've been here should I not be home. Terminix does what they say they do and they're on time to do their work. They're prompt, courteous, and they do the job as a contractor themselves.

We've been with Terminix for 15 years and we have a preventative spray plan with them. Their technicians have been very professional. Terminix has good guys that's why we stay with them. If you’re already on a Terminix plan, they guarantee no ants, bats, and mice. We’ve always had no pest. The house we just purchased was already on a Terminix plan, so we don’t have to pay for some fixed rate to get on to that plan. If the house is already on the plan, you can just continue the quarterly service and have that guarantee.

I called Terminix over the summer because I was having problems with mice. They came and did an evaluation and then I signed a contract and paid them a ridiculous amount of money. The guy came out and put down traps and different baits. Then, he said he was gonna come back at a certain time but he didn’t. So, called the guy I had made a contract with and then the guy came back out. The guy told me again he was gonna come back again and he still hasn’t come back.

I’m supposed to be scheduling the services Terminix, but they tend to just show up and then charge me for things I didn’t ask for. The last time, they sprayed for mosquitoes and they showed up when they weren’t supposed to and then sent me a bill. It was supposed to be once a month and they weren’t even supposed to be back again for the year. And they came less than two weeks from the previous time and then sent me another bill. I've reached out to them about it about five times and every time, I was told that a manager would get back to me and they never did. They don't normally get back to me if I have to call about something. Also, the mosquito treatments did not really work because of the layout of our property. But they finally got rid of the bill.

I was having ants and I still have a problem with them. I've had Terminix out here at least four times. I don’t have ants in the kitchen where I had before, but then my daughter found an ant in my pantry, which is on the backside of my kitchen. So, I took one of those little baits that you get at the hardware store, and I sat it in there on the floor before Thanksgiving and sure enough, all these ants filled it up. I was traveling at the beginning of the month and the holiday so everything is crazy. I'm planning on calling Terminix in January when things settle down and tell them that they need to come back out again. They just haven't gotten to the bottom of the problem. I signed up for supposedly a year of service and I'm terminating it when I pay this last bill because I was close to $500, and it's not done. So I'm very unhappy.

Since we bought our new house, our Terminix rep has always been helpful, friendly and professional. She would come if we need extra work. However, they've raised the price so sometimes, I think about self-treating the garage and just buy my own stuff 'cause we don't use it inside very much 'cause what we're paying for the service is a lot of money. For the 15 minutes that the rep comes out, and with the amount of product she uses, I could probably do it a lot cheaper.

I am not at all happy to address these complaints in this way, but as you will see by the end of this, I have exhausted less drastic means. In October, 2017, the Mobile, AL, Terminix branch installed an ATMOX system to eliminate moisture in our crawlspace via a system of fans and sensors. The design apparently did not take into account the slope of our property because, although the crawlspace moisture was somewhat alleviated, it is because rainwater runoff was directed across plastic sheeting into our finished basement. The family room and laundry room have flooded with every significant rainfall over the past 14 months. Because my husband was gravely ill during this time, eventually passing away, I did not initially realize the source of the flooding. We even spent $5000 to replace our cracked retaining wall thinking that was the source of the water issue, but the flooding continued.

Ben from Terminix always does such a good job. He comes in, sprays around and puts the mouse stuff out for me. He did something on the outside perimeter, which was supposed to help with the mice, and they always do such a really good job. He also sprayed for some spiders and I don’t see spiders anymore. When it was summertime, the wasps were horrible and he also sprayed for that and did some stuff. But whenever it gets warm, they're still pretty active. I talked with Terminix the last time because I was having money problems. I also spoke with Ben about it, and I had to put it off the last time. But, other than that, the pest activity has been okay since our service began with Terminix.

I live next door to a lot and my block was infested with rats. They were getting in to my kitchen in some kind of way. The landlord came and saw how the rats were getting in the cellar. The technician explained everything that he was going to do and any questions I had, he answered properly. Since using Terminix, I saw one rat in my cellar recently which got caught on a trap. But, the rat activity calmed down for a long time after Terminix treated the lot and left a box in the cellar. I appreciated everything that Terminix did for me. They did a good job.

Terminix sprays something but I don’t know if what they do is powerful enough because the ants come back. I told them that the issues aren’t being resolved and they told that me that a big anthill outside could be the reason. I'm thinking of canceling the service since I could go to Home Depot and buy something that probably would last better, which I did. Nonetheless, the techs come out every three months, and they usually call me or send an email about a week or two in advance. They are flexible, and I just tell them what date I can have them come.

We've been using Terminix for at least three years now and since we had the service, it has solved my issue. Most recently, we had the regular, scheduled visit, which is every 90 days. They normally send me an email telling me the date for the next visit and I can either take it or change it. The technicians that they have sent were always on time, polite, and efficient. They've been very good.

Someone from Terminix comes out yearly for termite and mold control. It’s all preventative now. The techs who come normally act professionally, are always polite, get down to the job, and get it done. I had to call them to reschedule for the one time when they didn’t show up, but it was because they had an employee quit on them. Nevertheless, we’ve always had good relations with Terminix. They do what they’re supposed to be doing and I'm well satisfied with the work done.

We built a house this year and we started using Terminix when we moved in in June. We had them come out before we moved anything in and the reason I decided to call them is we noticed that the build actually dug up a lot of insects and we didn’t wanna live with them. They come out quarterly but I've messaged them about coming back out for spiders and they came out at no additional cost. Also, the techs are always very knowledgeable and friendly. They ask if we have any questions.

Overall, we’ve had good service from Terminix. At times, we get more pest activity and if we have activity, we call and they usually come back and spray. They seem to be pretty responsive. Also, we usually get an email when they show up.

Terminix comes out once a month for ants as we got a log home. The same technician that they send each month just comes to the door and says he’s ready to do the outside, and that’s about it. He does a pretty good job, he's pretty friendly and professional. Since having them, we don’t usually have any ants at all.

The guy from Terminix showed up at the door and did what he was supposed to do. He was courteous and he explained what he was gonna do for a certain pest that we had specifically asked about. I call Terminix fot our service scheduling. They offer a couple of days or times, and so I'm able to pick, which is nice. The contractors have been nice and friendly, and they are willing to answer questions that I hadn't asked about when I scheduled the service. We have a persistent problem with wasps and that's hard to keep up with. But since Terminix has been coming out, the pest activity has been pretty much subdued.

Do NOT call them. They are rude. The service tech began texting my daughter and changing the time constantly of his arrival. He "inspected the house " and said there was really nothing he could do to prevent the mice coming in but would send a service tech to catch mice. We cancelled the contract. The tech showed up, rudely carried 2 traps of glue - which my daughter told him would not work for her dogs - and said, "Stick these behind the fridge." What a joke - then they charged me 200.00 minus a 50.00 coupon. They offer 30 day money back but the manager Brian called me and refused to issue a refund in complete denial of their own policies. They hide behind the phone, no fax, no email, and do not return calls. I am fighting the charge through the BBB and my credit card company.

I was with a different company and Terminix took over. For the longest time, I could not get anyone to answer a call. Our local people wouldn’t even respond to me at all. They got me in touch with somebody in Provo which is about 45 minutes south of me. That rep took care of me, gave me his personal number, and said that if I had any problems, to call him directly. But things have picked off and got into where they need to be. I was going to leave, but he stood up for the company and made things doable to where I would give it another chance.

The sugar ants started in the garage and tried to get into the kitchen a little bit and then to the restrooms. None of the areas that the Terminix tech treated last time came back except for the bathroom. Terminix came back today again for the routine visit. They came on time, and the tech came out the truck to see if we needed any inside treatment. That was really good and I appreciated it. He put a little bit more medicine where the ants came back.

We tend to have ants which was initially what I contacted Terminix for. We needed somebody to come and spray the house every month, especially in the summertime. When it’s time for my service, Terminix sends me an email to let me know and they tell me what day and a window of time. If that doesn't work for me, then I call the technician because I have his number specifically. If it's the end of the month and I need to get it in for the month, then we have to try to go ahead and get it in. Usually, it works out fine. Everything’s been perfect with our interaction with the technicians from Terminix. I’ve had the new technician for a year and he’s very courteous and prompt. I don’t have any problems with him.

The technicians from Terminix come out every three months and they’ve always been nice and real friendly. In the beginning, the pest problem wasn’t really bad. We had birds at the time but then we found out about the termites. That was when we started with Terminix. They had the best price and the people seemed nicer. We haven't had birds for several years but if I ever had an issue and I’ve called, they’ve come back out.

When I first started with Terminix, the service was just for termites. They come back and check every year, and I pay for that. It was only about four years ago that I started with the pest control as well because I had carpenter ants. I've had Terminix for about seven years. Initially, I would come home and there would be a invoice hanging from my door saying that the Terminix guy was here and inspected. I had a bill and for all I know, all the guy did was come stick a bill on my door and then leave. I complained about that a number of times to no avail.

The technicians have all been fairly good. Omar comes out and does a very good job. He does everything with me. There was a time though I had to reschedule because they had moved my date for when they were doing it, and they moved it back. And it really messed me up on my budget. I had to call them up, and they took care of that for me. Everything was good.

We’ve used Terminix for 58 years from our first house in New Jersey. And this house, which we bought 30 years ago, was covered back to 1920-something. The technician who visited us was a nice, pleasant gentleman. He inspected the house to see if there were any termites and there was none. He seemed to know what he was doing. He did things very quickly and was in and out in 10 minutes at most. It didn’t look like a very hard job I wouldn’t mind taking.

We recommend Terminix. They’ve been really good at what they do. We've been using Terminix forever for our termites, so that’s why we just went ahead for the pest control. They're on a rotating schedule. They just call in to schedule whenever it's time. We haven't had pest since they’d come. So, we've been happy with them. We have no problems with Terminix at all. Everything is going well and everyone has been great.

We have been customers for our pest control service for 28 years. We called to have our service reduced from monthly service to every other month to have our bill reduced. Well we received our bill for our service and it was more than our previous bill, so in essence we were paying more than double. So for 1/2 the service we were paying more than our previous bill. We called customer service and what they told us is that it was an increase in service to reduce my service by half. Now I am 75 years old but did not think my math skills had decreased to the point that less is now more. If you deal with Terminix be aware of their business practice. I have canceled my pest control and my termite inspection service with Terminix which I have had for over 15 years.

Terminix stopped by our house. The main thing they were talking about were bugs and spiders, and I do have those. They scheduled to come every three months and the technicians have been very helpful. The last time they said I didn’t have to be home, so I wasn’t home to start with, but then I got home before he left. One thing I told the tech about is that I still get those little sow bugs in the basement. So, he put these little things that has little stickies on it that the bugs might get caught on there. And then for the next time, maybe, we could tell more where they were coming in from. The pest activity hasn’t stop completely, but it has gone down since the service. I’ve been happy with Terminix.

We like the technician Terminix sends us. He's very professional, friendly and courteous and when something comes up, he's very flexible. He came to work and he was excellent. I also had him at my house and it was absolutely wonderful. It's been great and we haven't had bugs, mice, or anything.

The last experience I had with Terminix was I got a notice on my phone that the tech was on his way and I couldn't break free from what I was doing then. When I came home, I found a ticket of service and it was for supposedly spraying the entire house which was impossible. The backyard at my house is a privacy fence that’s six foot tall and I have a gate on each side of my house and they remained locked at all times.

Terminix's representatives are fine, although a couple of times before, we had to call to have somebody come back out. Their technicians didn’t install the caps that protect dogs and kids from the poison inside of those things. Also, at times before their guy rushed around and then got away as fast as possible. But this last time, we had our termite system checked and I’m fairly satisfied with the service we received.

It was a good experience with Terminix. They usually call me when scheduling for service. They’ll call a few days in advance. I talked to a lady and she let me know when the technician was coming. The technician was nice and the service was good. He called me and he told me what time he would be out. And he was here when he said he was, and he went about doing his job. He has done a good job. We don’t have a lot of bugs now.

For preventative measures, Terminix comes out quarterly, and they are screening and spraying around the house. Everything is going well and we’re happy with the service. They've come out twice, and the last technician that came out was very professional, friendly and helpful. I had a couple of questions that I asked him and he answered.

I've had Terminix for several years and they’re prompt when scheduling the service. The reps are also professional over the phone. But I’m thinking about changing companies if I can find another that would be responsive. I get the feeling that it’s hard to sell Terminix's services and that they’re too expensive. When I called them for mice control, I expected to pay extra. But they wanted to charge $1,500. I didn't expect that and in the end, I used someone else. The pest control on the outside is good though. Most recently, they checked the outside bait.

Terminix is a fine company and the technicians that I worked with did a good job. We usually weren’t here when they were here but they always let us know when they're coming and they're very professional about that. However, since our credit card has changed, they haven't been able to get a hold of us and we're not answering the calls. Nonetheless, over the long haul, the pest control service done by Terminix has been good. It's one of those deals where my wife will see a silverfish three days after they’ve been here. She freaks out a little bit, but then we don’t see any for two months. We also had some rodents in the attic. They came out a couple of times even though it wasn't the same as our quarterly service. While we don't need Terminix right now, I'm sure we'll be back when we need them at some point.

For the two years that I’ve been using Terminix, they did well on some things and not on other things. I use them to get rid of fleas, and I haven’t had a flea since they’ve been spraying. They come regularly and they’ve been coming on their own about every two months. The technician is good and he does his job.

I had termite insurance with Terminix for about 10 years on my winter house in Florida. Their scheduling function was very good. Although the cost was expensive, Terminix sent very, very competent techs who did annual inspection and treatment on the house.

The day I’d bought my house, I bought the termite policy. They put their baits traps and all their crap around the house. I paid Terminix $300 a year for 15 years and $4500 later, I went to use it the first time, believing I had termites, but they told me that I had the wrong kind of termites and my policy didn’t count. That’s what really was not very happy. How the hell would a consumer know one termite from another? I wound up having to get another company to come and take care of it.

We started with Terminix 20 years ago in Florida for termite protection, and they've been really good. They come quarterly, or if I need them, they will come on a call. Since the beginning, all the technicians have been wonderful, friendly and helpful. The pest activity in our home has been nonexistent since their service. However, they send their bills out way too soon and they're always trying to get me to pay in advance. It's not really a problem and some people like it, but I don’t. Still, we've been satisfied with them.

My husband was not well so we had to go to the doctor and I asked Terminix if they could come after 1 on the day of the appointment. My husband likes to walk around with the Terminix staff because we have stations behind the garage and places where people wouldn’t know where they are. When the Terminix staff is here, normally, he checks the stations and that’s all he does. If they’re wet, he replaces the little piece that goes inside. We have 18 stations, so that's a lot. We went to the doctor and when we came back, there was a card in the mailbox which was annoying. It was a very bad experience. Also, there were times that they would just come. I’ve had Terminix for a long time and I asked the staff other things. He would say that they gotta come into the house and look at it instead of asking me if I would like to make an appointment.

Terminix has been coming out regularly once a month for at least 2 years now. They do routine maintenance. The technician does his whole thing outside and then asks if there's anything going on inside, and usually there's not. He was here Thursday or Friday and it was fun! He's doing great! He's doing his job and we're happy. We don't have bugs and we're satisfied with the service.

We bought our new home and we needed some service. We chose Terminix and we have service from them every three months. When the technician comes out, she's very courteous. She also does what she's supposed to do. Since our service with Terminix, the pest activity in our home has been a whole much better. But sometimes, the chemicals they use are not as effective as I hope it would. From time to time, I see these little bugs, so Terminix techs had to come back. And when they do, they recheck and do what they need to do. I would suggest them to others.

Terminix wanted to spray, so they came out. Todd, the tech,was a good and cool guy. He was also pretty knowledgeable. But once he left, some more ants were there the next day. I called Terminix back and Todd came back out again. He said that he could try to make it in one day but I wasn't there when he arrived and I missed him. But initially, he came back on the scheduled appointment time and my wife wasn't there. But he went out and did some other things around the house, so it was okay. So far, the ants are still in and it's kind of frustrating because every time I call Terminix, there's a two or three-day wait. I wouldn't recommend them to anybody else. I want to quit my services as well though I don't think I can. But after this contract, I will no longer be with Terminix.

We have monthly service with Terminix. We started about a year ago on the monthly pest control because of the little bugs and stuff inside the church. Our church is not open through the week as far as 8:00 to 5:00 and when the technician comes out, he doesn’t call us or anything. He just services the outside. We’ve had Terminix for termites for a while, but also last year we found out that even though they were coming out inspecting for termites, we have termites on the inside. But we have nobody to actually stay down at the church until the technician comes.

I was having some work done to finish some spaces in my house. I wanted to have a service to kinda spray before I close stuff in. I went to Terminix online, requested an appointment and somebody called me. One of their guys came out to review what I wanted to do and everything was fine.

There seems to be a huge gap between Customer Service and local branches. I received a notice that my account was delinquent and "suspended" for non-pay. I called the Manager at the branch to discuss immediately. Left a voicemail message indicating that my account could not be delinquent as it was on "auto-pay" to my AMEX. When I called Customer Service they said that my account was cancelled by the Manager back in July of 2018. I did have a conversation with him but we did not leave the call with cancelling my contract.

I had ants inside my weep hole and they had crept into my home. I called Terminix and since Terminix came out, I didn’t have ants anymore. I’ve been with Terminix about two years now and I’m on a routine schedule with them. This past year, I called them out four times in between because I might have seen a spider and wanted to get it sprayed again. Their service is going fine. However, I had a problem with the new guy who had started to come during the summer. At that time, he wasn’t very professional. I didn’t like the interaction between us and I didn’t like the fact that he was calling me ‘Bud’. I wrote a little report up. I sent an email back to him voicing my concerns about it. After that, it seemed like it was taken care of because the interaction between us now is totally different. So, it’s okay now. Other than that, everything is fine with Terminix. I appreciate what they do and I’m very happy with it.

Terminix comes out for an annual termite inspection. I'll give them information and they would forget all that so, it seems like every year, I have to start all over again. And at the very least, I have to reschedule with them when I won't be there. Then once I get an inspection schedule, the first people that I've worked with have been satisfactory.

Terminix is very good. I have a yearly thing with them where they come out and check for termites, and they let me know about the schedule by phone or mail. Their reps do the right thing and the techs who come out look and crawl all over the place. They come and really do their own thing. I just follow and watch them. And so far, I don't have termites.

Terminix gives you your money’s worth and their service works well. I've had their pest control for about 6 years now and I've only had a few interactions with their reps because most of them have accomplished what I needed to accomplish. There have been different technicians and some of them have been what I consider good. However, there was one time some of them have ignored what I told them, which didn’t make me happy. So, I'm satisfied with their service most of the time because I'm still taking it. There are fewer scorpions now and I'm happy about that. I knew from the get-go that they would likely not get rid of them 100%, but they’ve been cut down tremendously. I would recommend Terminix.

Yesterday, the Terminix technician went to all the rooms, sprayed and checked everything out for us. Lee usually comes to our house and he's really awesome. He gets things done and straightened. We were supposed to have a five-point inspection and Terminix reps kept calling about it but we have yet to have someone come out and actually do that.

I live out in the country, and Terminix came out because of the bugs and the rats. They come out ever three months, and they tell me when it is time for a service. The tech who comes is very nice and accommodating. The job he does is very good. As far as bugs, I don't really have much of that anymore. They seem to take care of the rats when I do have that problem. But, the rats and the mice come every year, and we are not getting rid of them permanently.

I use Terminix for termites. I've been using their services since 1996 and they come out for year-end inspections. They did a spray that's supposed to last and kill everything out. They just come back each year to see if there is any termite activity. I get an email in the evening telling me that they made an appointment and that technicians are gonna be here the next day. But a lot of times, my schedule doesn’t reflect that so they need to improve their customer service in making their appointments. Also, their technicians have been very young and questionably experienced for the last couple of years. They've been polite, though.

When we moved into our new home, there were termite ants, the black ones, on the front walk. Our friend did the construction work and he said that we better get it because it could do damage. So I called up Terminix. They came and then they came back a couple of weeks later because it took time for them to kill the ants and they were inside the house as well. The man's name was Anthony and he sprayed the windows in the back and the front where we saw the ants. He also did in the house wherever we saw the ants.

The previous owners of my place signed up with Terminix and I kept it going because of the termite problem. Also, Terminix has a guarantee that if I stay with them, then future treatments and future damage would be covered. I've had their service for 10 years now and I haven't had any termites. Apparently, their treatments are effective. My interactions with the technicians have been favorable. They call me, they schedule, and they're very timely. They come out and look and they are polite.

They are very inconsiderate. You are afraid to ask for help. They do not return your calls or texts at appropriate times. They did not bring mouse or rat traps with them and try to get your money and then give you really bad service. I am so disappointed. I'm disgusted. I have been very patient. I have wasted days waiting for them and they wouldn't show up. I want a refund and I even don't think they deserved one star. Will hire another company.

We were doing preventative care, but we had a big issue in our house with spiders. We were with a Colorado local pest service before but we switched over to Terminix because they were cheaper and they said that they might be able to deal with the spider problem a little better. The first time they came through, they came inside and did all the baseboards in all the bedrooms and around the house whereas my previous pest service didn't because they only did the exteriors. From what I could tell, we've been doing a little better on the spider side with Terminix which is good 'cause I hate spiders. I have a quarterly plan set up with them and overall, they're a pretty decent pest control.

I have been working with Terminix for a year now and I had a good experience with a particular gentleman named Juan. He was good and he explained a lot of stuff to me. Some people come and they wanna rush because either they needed to go to their next job or something else, but Juan took the time. When I asked him what a particular bug was, he took the time to tell me that. He also made suggestions and even suggested that I cut my grass and the weed around my house. Sometimes, people are timid and don’t wanna tell the homeowner what they need to do, even though it’s their home, and sometimes, we need to know those things.

We’ve had Terminix since ’78 and they check the house for termites in the ground. They did the grounds when we first had the house built and they’ve done it every year since then. The only thing is that the price keeps going up quite a bit each year and I don’t know why it has gone so much. But other than that, the techs do very well even though they change from time to time.

When I had Terminix come out for bedbugs, everything went as scheduled and planned. The service was well-done and the pest activity has been considerably down since then. Plus, the interactions with the technician were very good. I'd tell friends that they shouldn’t shy away from Terminix.

I had a problem. I went to Terminix because I had mice. I told them I wanna get rid of the mice. They said no problem. But it was a year of spraying for bugs, not mice! I said, "What's this gonna do for the mice?" They said, "Oh, you have a mouse problem? Okay, fine." They put out four traps and that was it. A man came out in January of this year. He actually looked at the exterior of my property. The front and the back. Then he came in and he looked at the walls. He said the problem was that the mice were coming in from next door. He said they do have a treatment for that. They came along and they treated it with caulking and that closed it off. There were no mice after they did that. They were very good. They seemed to know what I was talking about and they handled it very well. The last couple of calls did not go very well because I expected them to treat for the darn mice, and it wasn't happening!

Terminix comes out every three months and when it’s time for service, they let me know. The pest activity could be better but the technician was very polite and helpful in the areas I asked him for. He did whatever I asked him to do.

Whenever I need something, I would call Terminix up and they would come out and give me a date. If they have to change it, they always let me know. Last time they came out, they removed those dark things they put outside on the side of the home and they gave us some extra ones to use, just in case we would need them. During the winter time, there is more pest activity and my granddaughter says she can hear them like scratching in the walls. But I don’t hear anything. We check them for droppings. Then I would put a trap there. About three months ago, I heard something squeaking in our living room behind the couch. So I looked there and I saw two. So I figured those were babies. They got caught so we're catching some but I know they're not all gone. I know that much because it's an old house.

We've been using Terminix's services for 12 years now. We initially got their services due to the water bugs on the side of our house that were terrible in the fall season. They would set up a service and come out every three months and if the date doesn’t work for us, we just email them back and reschedule. Over the years, several different technicians have come out to our house and they've always been friendly and have done a good job. We would usually talk about where they were from because they were usually from the Des Moines area and we're ways out.

We had ants and the company we were using was not performing. Since Terminix has been coming out, they're trying really hard to get rid of the ants. It’s just not completely gone yet. 90% of the time, we have the same guy and he’s great.

I spoke with a gentleman from Terminix and he's the same one who comes out. He called several days before. I shared with him that I know he does the exterior but I saw some activity in the home and I wanted him to spray in the home. He told me he would and he would give me a call when he was on his way. He came on the day he said he was coming, but he never gave me a call to meet him there. He did the exterior of my home I guess because he left a piece of paper saying that he did. I didn't call and complain. But before then, I was able to call the 1800 number and someone got on the phone immediately and addressed my concern. Also, since the tech came out, I haven’t seen any pest activity. Terminix is good as long as there is no heavy rain following the treatment.

I've had Terminix treat our home for cockroaches. My mother-in-law moved in with us from an apartment and my son stored some of his belongings in my home from an apartment. I got critters from an apartment and Terminix helped, so we bought a year with them. They've done two treatments for us. We also purchased termite protection from them. We call them when we see an issue, and we have a year to have them come out as often as we want them to.

Terminix came here a couple of times to spray, which took a few minutes, and just left without saying anything. I've had them for less than a year, and I suggest that someone do their job, then say what they did before leaving, and don’t charge so much.

Terminix came a month ago to exterminate the basement. The contractor was professional and he's the same one. When I'm not home, my parents know he's coming and he does the work. The last time that he was here, he exterminated when there were kids in the house and my sister was upset about that. The products are supposed to be safe but she wasn’t happy with that and she has been asking for natural products which is hard. The contractor and I talked about it. He said the products are not harmful but I don’t think that’s the case. Nevertheless, the pest activity has decreased since he has been coming out.

Terminix holds a termite bond on the house. I have a normal contract for maintenance and upkeep and they come four times a year so I have very little interaction with pests. My normal guy would call a day or two before to say that he's coming over unless it rains. Then, he comes out, does his normal stuff, and leaves me the paperwork.

We scheduled a service with Terminix and the technician came and did his job. It was good and I had no problems with him nor with the insects. I've done business with them for several years and I've been very pleased.

About 10 years ago, we signed a contract with Terminix. They guaranteed our house would remain free of termites and the contract sort of got dropped. We stopped getting the renewals from Terminix and one thing led to another. I called the local office and they started sending the technicians again, but we never had any kind of agreement. So it was this really weird thing. But Terminix continued to bill us every year, but we never had an agreement.

I purchased a home and in the past, it had termites. It already had Terminix for coverage so I just kept it. Their tech came out recently for an inspection and he was very nice. He has been with the company for several years and he did a thorough job. I've never dealt with termites and don't know a lot about them so hopefully, Terminix is doing their job right where I don't have any worries.

I like Terminix. They're nice to deal with. I've been with them for several years now and I have no complaint with them. They call me when they're coming on a quarterly basis and I get the same man every quarter to do a check, and he sprays around the exterior of my house. I recently had a termite inspection and my interaction with them was fine.

I agreed and paid for a one time service with no recurring visits. I have now received a bill for unwanted, not contracted, and not performed service. 7/13/18 Door to door solicitor offered a ONE time service costing $104.94 (incl tax). I agreed to the ONE time service and paid IN FULL with a check. 7/16/18 Terminix tech performed the service to my satisfaction. 11/3/18 Received bill (380300131) for service provided on 10/25/18. I have NO knowledge of anyone from Terminix being here on that date. I called Terminix and was told that someone from the local office would contact me.

We just had a regularly scheduled treatment for exterior insects and rodents. It has reduced the occurrences of insects in the house. It’s done quarterly, so they just text me when they're coming out again. Usually, interactions with the technicians are very good. They're always polite, come to the door and tell me they're there and what they're doing. We're happy with the service that Terminix is providing. They're not the cheapest guys around but they do good work.

The technicians from Terminix came recently to do tenting. The representatives over the phone and the technicians were fine but the process sucks. We had to bag all our food and move out for three days.

We had ants and after I called Terminix, they came out, did the inspection and started treating. We had Terminix for a year and a half and the reps on the phone were great. They did exactly what we asked and were really helpful. The technicians were great as well. They were friendly and they gave us a lot of helpful information on what we needed to do to help prevent the critters from coming back.

I'm the new residential manager and the previous manager told me that Terminix comes out once every two months. It was past due for the technician to come out so I called them. He came for regular service and he is doing a wonderful job.

Due to a mouse problem back in July, I called Terminix and they put out traps, put in the chemical they need to into those things, and then put out the flypaper kind of stuff. I paid to have the whole outside checked, and so, the tech walked through the different places with me and showed me the pipes where the mice might be coming up from the basement into the first floor of the house. The guy also went up on the roof. The techs have done all that I know for them to do and everyone that has been sent out has done excellent service. The last time a tech was here we did everything inside, and since it was a different guy, I also walked him through to show him where the traps were. He replaced the bait and those traps, and gave me another trap or two because he thought the mice might be coming in the furnace room in the basement.

I've been with Terminix for 50 years or so and they've done us good. The only thing is that their fee just got out of range. We’ve had this contract with them since way back in the 60s and they sprayed the house one time. They come every year and inspect it, and that’s good, but they’ve been charging me way too much money because they've never had to spray it again. And they agreed with me. Thank goodness they gave us a discount. Last time, they visited for a deduction on the payment and they did it so I'm well-pleased with them. The technicians were good too. They did all they could. They did that one spray and we’ve never had another issue since. It must have been a good job and if it’s lasted 50 years, it’ll outlast me. I’m 85 now. So far, we’re pleased with Terminix and I would recommend them to a friend.

We have Terminix come out to service our home quarterly. The experience with them was fine but we wish they would call before they came. They just show up at the door. But, other than that, our experiences with their techs were fine. I would recommend Terminix.

Terminix rep came to house on Monday 11/12/18. Pricing seemed reasonable so I gave him my cc. He wrote it down, said he'd have to send it in to corporate and the next day I'd receive an email detailing my service quote and receipt. And service would begin on Thursday. I went to use my debit card on Wednesday morning to get coffee. My card declined. I called the bank and learned on Tuesday, my card had been used at several locations without my permission. The service rep was the only guy that had my cc on Monday and I had never received an email as promised. I informed the company via their main website contact me form regarding what happened, never received a reply. The service guy called on Thursday prior to coming to my house to begin work, I declined service and told him what happened. Again never received a reply from the company. I will never do business with this company again.

I was having issues with roaches and then I got a good technician from Terminix that comes out to my house. He's a very good gentleman to work with. He tried to show me the ins and outs and what’s supposed to be taking place. But evidently, right now, it ain’t taking place because I still have the problem. Not as bad as it was at first, but there’s still too many roaches. The treatment is supposed to be every three months, but he has been here every other month or so, because he's been trying to get to the bottom of it.

Terminix's tech came a day early, but I was able to accommodate him. I had a total of $1,200 treatment in August for subterranean and dry wood, and then I found pellets and wings upstairs. I started calling in October and I didn’t get anybody to say that they would come back until December. Finally, when he came, he found the problem was in a closet in the study. He treated it very well and explained it to me, and it was a good service. However, when Terminix sends out techs to do treatment, they leave the toxin all over the sidewalk and the porch. Then I track it inside and my kitties lick it off my shoes and off the floor and then they throw up. A tech also broke the spring that opens the screen door on my front porch getting the ladder in and out. They also upended a shoe rack in my closet and the shoes were all over the floor of my closet so when I opened the closet door, I could hardly do it because the shoes were in the way.

Terminix comes out once a year on a routine schedule for termites. They send me a bill once a year and I pay for it. They come out and do what they need to do to inspect for termites. But most of the time they come out when I’m at work and I can’t let them do the inside. They just chose to make the appointment for me, then they left me a note on the door that said they were here and couldn’t do the inside. If they had asked me, I probably would have been there. They wind up doing the outside and not the inside. This last year they did but it has been a while.

Terminix comes twice a year and they get the pest activity under control. The technicians and the reps have been very good and I have had no problem with them. I will tell my friends that Terminix is good and to go ahead and use them.

Long story short, I called Terminix to come and exterminate for bed bugs. It cost us over $1000 for service and a 90 day treatment was guaranteed also. They want you to also continue treatment yourself, which defeats the purpose of you paying them for it. They expect you to make the appointments after the 1st initial treatment so if you have a busy schedule, you won’t keep up with the 90 days treatment. Long story short, after 3 treatments from them since June, I still have bed bugs. I had to throw out my living room furniture which I’ve only had for 2 years and now I have to throw out both the beds in my kids room which are only a year old. They won’t respond to bad reviews either, only to the good ones. I wouldn’t recommend them to anyone.

I was not pleased with the service I was getting from Orkin, so I went with Terminix who I’ve been using for about two years now. I’m on a rotating service so they come out at pre-set times. I get a notice when I’m scheduled for service and at what time. If I can support that time, I let them know but if not, we reschedule it. The pest activity comes and goes, relative to the cycle of the weather. We’re doing a lot of construction and the pest activity is a little bit up now, but Terminix is aggressively dealing with it. The technicians we've had have been fantastic and they are the reason I stay with them.

I moved in to a house and there were too many roaches for my comfort. I went online to do a quote and somebody from Terminix called me, and I told them to do the service. I scheduled it over the phone because I didn’t like to check out online. Their technicians have all been efficient and effective. I have been using Terminix for seven months and since I've had their services, the pest activity in my home has definitely improved.

Terminix has been great the whole time. They come out and they do my pest control. They also have done rodent protection. I tried to reschedule the service at the beginning, but once it was scheduled, it was hard to change. I realized that I don’t need to be there when they come over to do the quarterly pest control, so, at the end of the day, it didn’t matter. The technician that I have for the quarterly pest control is really great to work with. If I would need to call in for a booster in between services, he's always helpful and he always comes over right away. He knows I have a ring doorbell, so he'll ring, then we'll talk back and forth when he's there. He has been really good. I'm very happy with Terminix.

Terminix mostly comes out for termites and the representatives are friendly and cooperative. They come out once a year, go around the house and check, and sometimes, they'll spray. It depends on what they find. Since our last service, a few ants have started to show up but I probably wouldn't be contacting Terminix until after the first year. I also get a problem every now and then where they would overcharge me on my yearly bill. But I would talk to them about it and they would change it. I have no problem with Terminix overall and I have even recommended them several times.

I need to make sure that our house is bug-free. We've been using Terminix for six months now and we have them come out every three months. Scheduling service has been very easy. We've had pretty good technicians who came out and we're very satisfied with our service. I would recommend Terminix.

Terminix bought out the company that we've basically been with for 40 years. We initially had a termite bond with them then for palmetto bugs too. They schedule the service and they let us know a week in advance when they're coming out. Overall, we're pretty satisfied with the technicians. When we had some ants in the kitchen, the guy put some things in there. When we had some palmetto bugs at night in the dishwasher, he took care of that. I had some carpenter bees outside too and he suggested I get traps. He also did some extra spraying for those. Occasionally, we'd have something and if we call Terminix, they'd usually respond quite well. They didn’t once and it took us three calls to get the guy out here. But that was years ago and was highly unusual.

Terminix comes around and inspects periodically, and they are very professional. But recently, they didn’t adequately notify me ahead of time that they were coming. So my experience in scheduling a service with them wasn’t good because I didn’t know they were coming. They came out of the blue and inspected, but they didn’t come in the house because I wasn’t home. Other than that, the techs that comes out are regular guys that do their job. They treat my home for termites and hopefully I don't see any.

I had a roach issue at my home and I got Terminix' service to get rid of it. Scheduling the service went pretty well and getting them to come out was a little easy. When they came, they told me that if I didn't need them, they'd stop coming. So when they did the first treatments and it really worked, I did not call them for a second service.

I’ve had Terminix for nine years since I bought the house. The process of getting scheduled is reasonably easy. It happens once a year and I do it both online and over the phone. The technicians did a routine inspection recently. They were very professional and gave me updates on what they found. They also offered suggestions. Terminix did what they were supposed to do when they were supposed to do it.

Terminix has been coming out once a quarter for our service. They usually wanted to know what day we would be available, so I gave them that information. Then they called to let us know when they would come out and visit, and to tell us that they were on the way there. Usually, somebody different comes out every time, but the communication with Terminix has always been good whenever they called to let us know who would be coming out. Today, a tech came for a regularly scheduled visit and he was very nice. When the fellow got done, he explained all that he had done and he was quite thorough. Since our service with Terminix began, pest activity in and around our home has been very minor. The service has been doing its job.

I have fire ants and wasps around my house. But Terminix is scheduled to come out every so often, so I was only dealing with the problem for a few weeks before I scheduled a respray and they came out within the next week. I scheduled the service online and it was super quick and easy. Also, my technician called me to verify when he was coming out. It was fantastic and I wasn’t home when he was here but he left a nice note about everything that he did on my door.

I would recommend Terminix. We had termites and what they've done did the trick. After the first year, there was one bait station that was close to the location that had the termites and it was eaten. When I had to rip out a wall and replace some stuff, the termites were all dead. However, Terminix is supposed to come out and check the termites every year and I am confused as to whether or not they are supposed to replace the bait stations every year or just check them. I have to constantly keep on them in order to get them to come out when they're supposed to. Other than that, the person who came out to replace the bait stations in our most recent service with them was very good.

Terminix normally comes out here once a year for the termites. When we first moved in, there was some old termite damage that we had to have corrected and cleaned up, get the household squared away, and put it under a bond with them. I’ve had it that way for 19 years now. When their technicians come here, they're nice enough. They inspect the house, make sure everything is good, and give us a clean bill of health. They have been out here thrice in the last two weeks about some termite damage. I've had three different guys so far but I still don't have a resolution and I'm waiting on a call from the regional office.

Terminix has been searching out and trying to take care of our pest problem with underground critters that are digging holes all over the yard, around trees and bushes. Derrick from Terminix has been putting out traps, baiting and trying to see and monitor the results of that. He has been following up and so far, so good. This problem has been going on for three years. Terminix treats a hole and it closes up, but then another hole appears. We might have made some progress, but it's hard to really quantify.

We have the Terminix service for pest control every three months. They notify us as to the date that the tech will be here and give us a timeframe like from 8:00 to 11:00. And we are going to be here. If not, we’ll try to notify the tech, especially the one that has to come inside the house. Most recently, a tech came and treated the house. Everything was fine and we really liked the tech. He was a good, friendly and seemed genuinely concerned about providing us service. He was probably the fifth tech we’ve had since we’ve lived here. All of the techs were very cordial. But this person was extra special in that sense.

I had to have somebody to make sure I didn’t have any pests around and I've been with Terminix for years. They come on a regular basis every three or four months and they call me to schedule the service. Right now, I got a lady who comes out to do the treatment and I like her. She is really good and friendly. But they change the tech from time to time. So far, Terminix keeps everything under control and things are always as good as when they started coming out.

One of their representative first get into your door by advertising a one time spray for 150$... once he is in and you are about to sign their contract my husband ask again it is for only a one time. The guys then say, "Yeah well every 3 month..." so my husband wasn't happy because this wasn't mentioned at the door. We decided, "Well let's try it." The technician who was suppose to spray arrived 44 min late. Then 5 min later is about to leave my house. I ask him how long will it take to spray... he said they do not spray the inside and again not what was promise. He only put some gel behind my oven when my entire house had spider.

Terminix treats my river cabin quarterly and they are doing a great job. I have been with them for three years and they deal mostly with spiders, crickets and bugs. Rodney has been my guy from the very beginning and he does an excellent job. He is very thorough and would always call me before he comes and also, he would let me know what the results were. The pests are still there but are way less since we started with Terminix. I pay online and everything is working good but it would not be bad if Terminix would lower their prices. That aside, I recommend them.

Whenever Terminix comes out quarterly, I am notified when they are coming and I say yes or no. They send me an email so I know to let the dogs in. They come during the day when I’m at work and they spray for bugs. The pest activity in my home has been reduced since they came. I have had a quick and easy experience with Terminix.

I have had a good experience with Terminix. Scheduling for my service calls was very simple and it was done online. They sent emails saying that it was time to have my service and to confirm yes or no. Then, a technician came and knocked at the door. She did her job and had me sign in her little computer and left. We have had the house treated inside twice and they treated all around the house and the grass. Since they have been out, the pest activity has been better but we still have alley cats and the fleas are controlled and are not as bad. I am very happy and satisfied with Terminix. I have been using them for five months and they got the job done.

I've been with Terminix for over 10 years and since we started with them, we haven’t had any problem with termites since then. Their tech was out here recently for a yearly inspection. They called and set up the time and the tech showed up on time. He inspected, walked inside-out, and he did a good job to me. He was friendly, too.

Terminix came out to inspect our attic because we had squirrels there and they have put in traps. They came out recently to check if anything was in the traps. They have outstanding service. They’re right on time, can always see me within 24 hours and address all of my concerns. I always have an issue when I call the 1-800 number but I got the direct number of our technician so that makes it easier. I would tell my neighbors to use the services of Terminix.