Terminix Reviews

We have Terminix scheduled to come four times a year. They're very friendly and thorough. We had them also do some insulation and getting rid of some bugs in the attic and they did a beautiful job. They did the complete cleaning. We live in a house that is 250 years old, so there's a part of the attic that was not properly insulated in the north wing of the house. So, we had them go up and clean it out, sanitize it, spray, and insulate. We're very pleased with what they did. We continue to keep them as long as they do the job.

Their service itself is fine. Their customer service was very, very polite. But as far as getting things taken care of the way they should be, they are absolutely terrible. I had the service set up so I would pay once a quarter and it would only be on the day of service that I would pay. It was around 100 dollars. Terminix charged me three different times and they couldn't tell me why they were charging me for it. I have to call them every time. They never call me when I ask them to call me back, so I have to call them, and they kept charging me. They finally figured out that they put me on monthly payments, which I did not request and want. They said the only way to fix it was to cancel my account, refund my money, and then set up a new account for me, which they did, but they never refunded my money.

The man from Terminix comes and puts some stuff around. I've had no bugs in the house these last few years. He's very good. I really recommend Terminix.

My sister called Terminix because they had a mice problem in her house in DC. The appointment was between 1-3 pm on 9/11, a Saturday. At 5 pm when no one had shown up, she called the office and was told that the guy coming out had tried to call my sister but there was no answer. My sister had been sitting on her sofa waiting and seething because they didn't come. Finally, they showed up at 6pm. I was at my sister's house and asked about the Mosquito spray. I made an appointment for Tuesday between 1-5 pm. No one came or called. When I called the office the phone just rang. My sisters and I were speaking just saying how customer service is a thing of the past now.

We have a quarterly maintenance routine with Terminix. I also ordered insect control to make sure the maintenance is done. They've done pretty good.

I randomly chose Terminix for my pest control service. They come about once every three months. The technicians have been okay.

I've been using Terminix for quite a few years now, and I have no problem with scheduling. I have the same technician each time, and he's excellent. I have a regular scheduled maintenance. Terminix gives good service, and they're right on time when they call and say they're coming.

After using the Terminix service, the pest activity definitely improved.

I signed up for a $35 a month service but have been charged $81 a month. When I called to dispute it I was told there is nothing I can do and they will not refund my money and will charge me to cancel my service. I was contacted by the local office in Levittown and Dan their manager said he will not refund anything because that’s what I signed up for. The contract was ambiguous, do not trust this company, I did not sign up for $81 a month but I’m being told that there is nothing I can do about it. Well he is definitely wrong. I would not recommend this company to anyone and will make sure I write as many reviews as I can so that other consumers do not get robbed by them. WORST COMPANY. VERY DISHONEST, THEY DO NOT CARE ABOUT THEIR CUSTOMERS NOR REPUTATION.

Terminix does a very good job. Occasionally, I have a problem, but they take care of it.

Terminix is not doing a good job. They don't seem to be able to control the roaches. The problem is not resolved. I've been with them for almost five years now. I still have the same problem. They sprayed. Then we complained, “Maybe the spray doesn’t work.” They still sprayed mostly the same stuff. Now, I'm considering switching to another company.

Terminix's techs are always professional and they do their job. Also, the cost is fine.

Our regular pest control guy showed up on time, took care of my pest control issues, and left. It was a pleasant experience. We don't have any bugs right now. We've had Terminix now for 10 years. We've had the same guy for eight, and we like having the same guy because he knows where to put the mousetraps and what your past problems have been.

In my most recent experience with Terminix, the service guy was very courteous and thorough and he explained things. We had those traps put in. Since our inspection, that was done, and he did a great job with that. I appreciate that they're doing those bait traps.

I had ants outside and spiders, too, and I needed a spray. Scheduling for service with Terminix is great. They get right back to me. I text in and they text back. Then, the person will contact me on the date that he’s coming and the time. I know when he's coming. He'll knock at the front door. He looks like a ninja turtle, all masked up, but there was no close contact. There was distance all the time. Overall, the quality of work was beautiful, especially when he dusts my house off. He cleans the spider webs off. He brushes all the corners. They have these long brushes that they go around, and they clear away spider webs along the house. He'll spray around the border, too.

Where do I start? I guess fraudulent practices are a good place. Appointment made, tech showed up a day early, did not perform services as documented on service report. Did not leave vehicle. Did not remove and replace Sentricon stations as requested at time appointment was made. Appointments are made, technician doesn’t show 3 separate times in 2021. Appointments made then disappear on customer portal. Appointments made with Customer Service, Service agent emailed and voicemails confirmation of appointment. Tech did not show, contacted Customer Service, she stated that the promised appointment was never made. 21 Sentricon stations on my property, maximum of only 13 stations have ever been checked. Technicians show up and do not have anything to show location of stations. If the stations are covered with grass or mulch, the tech doesn’t know the station is even there.

I have regular service every three months. Then in between, Terminix came out because I had ant problems and I had rats in the garage, and every time, they've been very responsive, thorough, and resolved the problem. I'm very happy.

We hired Terminix to tent our house for termites. When we signed the contract, we were told that the Vikane gas that is deployed inside the tent would need to be in the house for a full 24 hours. Our contract stated that the tent would be installed on Thursday and removed on Saturday so we could re-enter the house safely on Sunday and we scheduled this service many weeks in advance. No one from Terminix came on Thursday and we never received a call. We called customer service and were told no technician was assigned to our contract and no one was answering the phone from our region's office.

On July 31st, a tech claims that she came to our home, but was a no show! The tech decides to write up a fraudulent claim so they could collect our $74 charge. To this day, they will not return our calls, nor refund us our money! Between countless calls and emails, they will not resolve this for us! No wonder they were recently sued for bad business practices! Stay away from them, before you become a victim of fraud too!!!!

Terminix usually gives us a heads up the day before they're coming. It's usually the same technician. If they change, get reassigned, or if they leave, we still get a heads up. The day before, they call and introduce or reintroduce themselves and say what time they’re going to come in the morning, and they're on time. They do the stuff outside and so as long as we don’t have termites, then they're doing their job. I would highly recommend them to anybody.

I used Terminix a couple of months ago and it was a one-time roach spray. They never followed up with me which was kind of weird. They could have followed up with me a week or two later to make sure everything was fine and under control but they didn't. Other than that, their tech John was very nice and professional. The pests are gone but I think it was due to a leaky pipe we fixed as well.

We were having bugs around the house and ants in the soil. Terminix kept them away from the foundation. We also had hornets and they took care of that with powder. I'm pleased with Terminix. The service is good. The techs are professional and polite.

In June 2021, I contacted Terminix to service my new house for bedbugs that I discovered after due diligence. The manager, Mr. **, a seemingly nice man at the time, came to service my home. I explained that I had a bed bug problem. I told him that I had 2 months to get rid of them before I moved into my house. This was plenty of time to get the treatment done. He told me if the bed bugs are not removed, all I had to do was call in a week or two and they would come back. I called at least 10 to 20 times two weeks after the initial treatment. No one showed up--even after a month. I called and called. Finally, Mr. ** finally answered the phone. He said he would be there that Monday. He offered no apologies and still has not. He never showed up. I called and explained that if I don't hear back I would get another company. They never called back.

Terminix comes every three months. They'll call and text me. If I'm unavailable, I can reschedule or the techs can just do the perimeter. The only problem I’ve ever had was with the people on the phone when I call. There's a little bit of a disconnect between, the consumer, the technician, and the home office people. When I called about my issue with the houseflies, I got the runaround from the inspector guys as far as them coming back to do something. And then I was informed that they didn't handle houseflies. I was like, “Are you kidding? Aren’t they one of the most common pests?” I haven’t talked to my inspector or the technician but I’m sure when I talk to him, he’ll do something for me.

John, Terminix's tech does our quarterly service and his work is always excellent. He always checks in and gives us an update on what he finds. In addition, we deal with Robert who does our termite inspection. He does a nice job. The other gentleman who did the other project with the beetle borer bug did an excellent job as well.

When they come, they call before they arrive because we have a pet and when they arrive, they inform me what they're going to do, what's the process, and if I had any questions or issues going on in the house at the time. Then, when they're done, they come back and they say they finished the job. They ask if I have any questions and inform me if they found any issues. I sign out if I agree with everything that was stated. The service has been excellent. I haven't found any pests or termites or anything like that.

Terminix comes out when we request and it’s usually every six months, no longer than a year. Scheduling with them has been very good and the manager of the local Terminix location has been accessible to our request. The service has been professional and what we’ve asked of them. They usually do termite inspection, check termite traps, termite bait stations and inspect the inside of the house for moisture and some signs of termite. We haven't had any reoccurrence since they came out.

I have been a Terminix customer for more than 10 years and I feel like they scammed me. I had elite coverage and a corner of my house nearly collapsed due to active ant damage. Terminix never noticed even though the ants had probably been active for years. Now they simply do not call back but oddly enough continue to charge me for their useless service. I don't want to cancel or they will wash their hands off the issue. Customer service is completely powerless, they refuse to even put a supervisor on the phone. I wish I could give them 0 stars.

If I'm having an issue, I call Terminix and they send somebody out right away. Also, the techs are very courteous and thorough.

It was easy to make an appointment and the tech that came out was very nice. He walked me through everything he was gonna do and when he finished, he knocked on the door and let me know he was finished with everything.

It was good with the techs that have come out and pest activity has improved since having Terminix.

Terminix fumigates my homes and checks my termite situation. Scheduling is done by text message and I've had no problem with communication. I'm happy with them.

Terminix needs to train its workers. It was scheduled the third time and a text message was sent saying that Tech is on its way, that it will never show up. When I called to find out why he didn't show up. Terminix rescheduled this service on July 31, 2021. Again, this technician never showed up. When I called Customer's service said they never made an appointment for that day and then she rescheduled for August 5, 2021 from 4:00 pm to 6:00 pm. Tech Parbis knocked on the door and the first thing he said was, "What did you want me to do instead of introducing myself?" Today August 6, 2021 I called, I spoke with the manager Barbara to cancel the services and she hung up the phone.

The men that come to work and do what needs to be done are always nice and quiet. They explain to me what they do, how they're gonna do it, and when they're coming back. The bugs are now gone, which is the important thing.

The techs have been very personable, very kind, and knowledgeable. Since they've been doing the follow-up, I really don't have any pest activities. I occasionally get ants in my kitchen, but I got some stuff I put down and they disappear with that.

The guys working for them are awesome. They come out once a quarter to spray inside and out to prevent bugs and pest activity has been very little.

The techs give me calls every time when they're on the way and if I'm not able to answer, they leave a message which day they're gonna be here. They come out and they do their job. I haven't seen any pest activity since I started getting the service.

I have attempted to call Terminix 4 times today. Each time I am told no-one is available to make my call. The options given are 1. Try back later, 2. leave a call back number. I leave a number. My phone rings, I can hear someone on the other line. I say hello over and over again. Whoever is on the other line is hanging around his house. I hear him talking to a woman, then talking to a child. He is completely ignoring me like he is waiting for me to hang up so he can get paid for answering the call. This happened FOUR TIMES in a two hour time span.

The guy who does pest service for me is exceptionally good. He’s real personable and does a good job.

They've only come out once but they seemed to cure the problem with the carpenter ants I had on my porch.

It’s a new house and we just had maintenance done. It was very easy to schedule a service with Terminix and we had no problems at all with the reps who came out.

We found proof of old termite damage and even the techs said when they first came that there was probably nothing there. Terminix have been here purely for preventive purposes. The techs show up annually and replace what they need to replace. They leave, bill me and move on. Generally, the service is scheduled online and the tech contacts me that he’s on his way.

The techs from Terminix come out every other month and they’ve been handling it perfectly. All of them are great and the one who came recently was quick and nice.

Terminix comes out every three months and I’ve had the same technician. The gentleman is great and we love him. I keep asking for him every time we're ready to have our bi-monthly checkup come through. We've had a good experience. Usually, he sprays the perimeters and around the house. He’s very friendly and knowledgeable if we have any questions. He asks us if we've had any issues. Since having Terminix come out, the pest activity has diminished considerably.

Scheduling an appointment with Terminix has been very easy and dealing with the techs has been very good. Since they’ve been coming out, the pest activity is under control. I would recommend Terminix.

The tech comes around once a quarter and takes care of all the spiderwebs and knocks down any of the wasp or bee things. Then, he goes around and sprays. He sends me a text message letting me know when he's coming and then, he'll text and say he's on his way. If we're not here, he'll send me a text on a follow up on what he did. He’s awesome.

Terminix inspects the house, treats whatever is necessary, and sends us a report. They keep us aware of what they're doing and the serviceman is excellent. He would call us in advance before he comes out. We couldn't be happier.

It’s nearly impossible to reach customer service. They are nice when you reach them. It’s slightly better now, but expect 30 minutes. I have multiple properties and it took forever for them to learn to text the tenant for the scheduled appointment. I have an exclusion contract on one of them and the Forest Park Ga office has my account even though my properties are on the other side of town.

I'm impressed that the technician makes sure I'm home to take care of the areas, which are the garage, the cellar, the back and the patio. He always makes sure he gives me a heads-up. He does a wonderful job and my husband and I are very pleased with the whole service, especially with the technician. He's very accommodating and works with me. I would highly recommend Terminix.

They came out most recently for an annual service. The service was for a rental property and I get no complaints from my tenants about any pest activity.

Terminix came out and did inspections. They would call, say they were coming, and tell us when. Then, we would get a report saying everything was okay or whatever. Everything was okay other than the fact they couldn't transfer the bond. We sold the property and the new people were trying to get the bond transferred. The real estate company got another company to do the bond.

We're satisfied with the service of Terminix. The guy that comes has been really good. Everything has been fine with our experience. We haven't had any pests at all. The only thing we've had was a few daddy long-leg spiders and that was about it.

When you call Terminix, you're not sitting on the phone for two hours. Before, I'd put the phone down to talk, then it'd be an hour and a half. I recently called them because there were two bills, one was for the regular pest control and the other was for gophers. I disputed the bill for the gophers because I never talked to Vanessa, the young woman that services the house, about that. I also thought that I had discontinued the service in the early part of the year. I talked to Vanessa yesterday and she was marvelous. I told her that I am going to go pay the 41.60 but if they find that I was right, would they please refund the money, and she said that that's what they'll do. Other than that, I'm satisfied with Terminix. The people are as sweet and nice as can be. I also hope they get this problem resolved because I paid it, but I don't think that I should have.

I have been a Terminix customer for over 20 years and ALWAYS paid my annual premium in advance. As before I paid the full premium for 2021. Then on 06-15-2021 I sold my home. On 06-17-2021 at 9:40AM I called and finally got through to Tara. I told her the entire story and she promised somebody will contact me within 24-48 hours. Of course, that did NOT happen. On 6-29-2021 I got lucky to talk to Tamara at 12:50PM. She promised that the pro-rated refund of the annual premium $94.50, would be returned to me via check on 7-1-2021. Today is 7-21-2021 and I have NOT heard from them, also I have NOT received the promised refund. Right now I'm having the hardest time to talk to somebody on the phone. Beware of these crooks. They do NOT live up to their promises and they are stealing money from me. BEWARE!!

Terminix sent someone yesterday to handle a yellowjacket problem. He's a great guy. He's coming back in a couple of days based on his suggestion to see how things are. I've been with Terminix for over 20 years and they do the job. Anytime I have a problem, they're here and that's rather infrequently because the upfront prevention work they do keeps me in good shape and avoids any problems.

We had beetles and the guy who set me up with the service explained everything very well. As far as setting up the service and then when the guy came to spray inside the house, it went really smooth. On the inside, we haven't seen any more of those beetles and there's a lot less bugs. I was very satisfied with everything.

Scheduling my service with Terminix has been good and the tech lets me know when I'm supposed to have it done. He's a very nice and polite guy. When he recently came out, he sprayed around the house but I told him he didn't need to spray in the house because I haven't seen any roaches.

I've been using them for about 17 years now. The last visit was a couple weeks ago. The tech came and inspected the outside and the inside. I'm very pleased with the service and the past service I've gotten. All the technicians that come here have always been very pleasant and agreeable. When they find things, they let me know and they take care of it. So they were good.

We've been with Terminix for years. They're okay. I call them to schedule because their app fluctuates. It may show me one thing and show them something else. But the guys are really nice when they come. They're respectful and professional. They ask if there are any specific areas they need to take care of. If they need to come in inside the house, they do so and they go around the perimeter of the house each time.

They come out every quarter and I've had very good experience with their technicians. They call first to make sure that we're here and to let us know they're coming.

I love my technician from Terminix. But, sometimes it's hard to get through to the local office. But he's very friendly and he does a great job. Now, I definitely have fewer ants. But as far as my termite stuff, I would not recommend them.

We've been using Terminix for about three weeks now. We had little ants and ants a little bit bigger that had wings on them that we didn't know if they were termites or what they were. About five days after they sprayed on the inside of the house, the problem was back again. So, I called them and it took them a week and a half before they came back again to re-spray and to put down powder for the ants and two little traps, one in each window, where we were having the problem. And I haven't seen any pests since the second treatment.

I'm not happy with Terminix right now because nobody has come to drill the holes for the termite job that I paid for. I've been waiting and waiting. I tried to call the guy that came over and did the contract but I couldn't get in touch with him. I would like to have somebody come out and do what they said they were gonna do. It was a $1,800 deal and Terminix is billing me monthly for it. If I don't hear from anybody in the next week or so, I’ll probably cancel their service. I'm very dissatisfied.

Pantea is very outstanding. He is knowledgeable, kind and professional. He knows the detail and takes his time to explain to you. He is really an asset to Terminix. I would like to see more of him coming to my house. This is the first time I've had such a great experience in all the years that I've been with Terminix. This man deserves a medal.

We’ve had Terminix ever since we bought the house back in the ‘70s and they’ve been very easy to work with. The people that come out are nice and easy to deal with.

The customer service has been great so far. I've had to call a few times and get some people out and it's been quick and easy. So, I've enjoyed it a ton. The technicians have been great. I've had an ant problem, but it has progressively gotten better. If you have pest issues, Terminix do whatever they can to help you out. They're quick to respond to your needs. So, it's been good.

I scheduled the service through the internet and the rep called me within six hours. Terminix did really well on that. They explained everything that they were doing. They found what the problem was, and then they told me that the guy would be out the next day to do the service and put the bait. The guy called me and said he'd be out there at a certain time, and then he showed up at that time. When he showed up, he also said what he was going to do. The experience wasn't time-consuming, but it was very informative. Terminix did very well. I was really impressed.

Terminix has been very great. We had all kinds of ant problems and also had spider problems. They have cleared all that up for us. They come out as quick as possible if we call and we have a problem. They have very friendly technicians. They're very thorough and they seem to know what they're doing.

Terminix calls to set up an appointment and I also get a text, and then the technician calls a few minutes before he comes out to make sure I'm home. In case I'm not home, I can get somebody else to be there and I like that experience. The technician also lets me know what needs to be done before he gets there so he can get in and out 'cause I don't want to waste anybody's time. He takes pictures and puts it in our report as well. I had great service recently. The technician was very educational and any question I had, he answered very professionally. He even picked up the trash that was around and I love that. I appreciated him for going over and beyond.

The Terminix tech comes and does my house once every three months. The tech has been very professional and he puts on slippers before he comes in.

The techs of Terminix are wonderful. They text me before they're going to come a few days. Then, they text me a few minutes out. Then, if I'm not home or if I want to meet them, they have these nice texts on what I prefer. They also have their uniforms neatly pressed and mask too. They're polite and professional. They also leave a report and send it and they text and let me know.

Their exclusion service is a trap set for customers. They show all the work that needs to be done (2 days worth of work) to sign you up for 2K. Then finish the job in 2 hours and say it's done. They are hard to reach and the finance company SMAC is hard to reach. It's a nightmare to get out of this trap.

I have been with Adam’s Pest Control for years but they didn't come out but once a year and they just only checked for termites and they didn't do anything else. My sister has had Terminix for years. She was telling me how they came out every three months and sprayed. Terminix also had a better package for me and I appreciate them coming out as fast as they did to try to help me out with those spiders. Sometimes, two or three times a day, I’m seeing spiders. But so far, everything has been okay. They also came out and put the things down for the termites and we haven't seen any of those. The guy that came out was really nice and professional. We had a good time that Saturday morning when he came out.

Terminix has been great. We've had them for years. We have pest control. Four times a year, they come out. Then the neighbor's house had termites so we had swarming done outside. The tech was very nice and he had a trainee with him.

The technicians usually come out every three months. Jimmy is very good. I've not seen spiders since the last time we did it. It's just hard to contact Terminix to pay a bill. They said their customer service people were busy. But I left my number, and they called me back and I made the payments.

Terminix came out to do an initial review and then the tech was sent out to set some traps. They’re coming back on Wednesday. They were great. I'm looking forward to them taking care of the problem for me.

Terminix called in advance and scheduled the annual inspection. The tech that was sent has been here before and he was very proficient. He knew the job.

The last few times, the technician showed up and said that he communicated with me on my phone or on my email, and it happened to be the same day. It wasn't the day before, so I wasn't home when he came. This last time, I just happened to drive up as his truck was sitting out in front. I got here about the same time he did so I was able to let him in the house. I asked him to spray the inside of the house because I've seen evidence of spiders. He did that and I waited for him to get down, and then I left the house again because he said it has to be two hours before I could go back in. He was a really sweet man. But I'd like him to communicate the day before he comes and not the same day because if I'm not on my email, or on my phone, or if I'm really gone from the house, I won't get that message till it's too late. That's the only problem I have with it. The rest of them have always been very courteous and compliant. I've always been pleased with Terminix.

I'm on an annual plan where they come out periodically and do a treatment. The technicians that I have had exposure to seem to know what they’re doing and they go about their service in a very professional way.

Recently, Terminix did a checkup around the house. It's usually a surprise that all of a sudden they're coming and I don't know anything about it in advance, but the technicians are very nice. I've used them for 40 years, and I'm pleased with them. I've used them in every one of my houses and I have them for termites. When I did have them on other properties that I lived in, they did the entire service, and I never had any more problems after that. They're very efficient. I would definitely tell my neighbors that they're good.

The tech that came to my home was good. We still have seen some bugs but he told me to give him a callback and he would come back out here to do a follow up before the next time is scheduled.

This Company is awful in so many ways. First off the People with Customer Service are useless, incompetent, rude. The Technicians are incompetent and not thorough when they spray in the Home. If the Technician actually shows up they are not thorough. Unless You want to deal with complete overpriced incompetent garbage I would suggest not getting with this Company whatsoever.

In beginning of the year, I had Terminix calling me at 10 o'clock in the morning that they were coming at 1 o'clock, but there was nobody there. I had a guy do this several times to me, and nobody came out and inspected the house. Finally, I paid the bill and I got a call from a guy who scheduled an appointment the next Monday. He came out and did the inspection. He was a nice and courteous guy, he was efficient and he cleaned up after himself.

We had a termite problem and we trusted that Terminix will be the best to handle that. Our neighbors also use them. So, we thought the consistency would be good. They're a little bit pricier but the fact that we don't have to be here for the outdoor treatments and stuff has been wonderful. It was comfortable paying it for what we're getting. I would recommend them.

Do NOT use this company. I would give negative stars if possible. My family and I have had a terrible experience. We discovered we had bed bugs in our house and called Terminix to treat it. The tech suggested tenting and fumigation to make sure the bed bugs were completely eliminated. We agreed and he gave us an appt 3 weeks away. The day of the tenting the crew shows up and they say due to the roof being too steep they would not be doing the tenting that day. They said they would come back the next day with a crane to finish the job. They did not show up the next day nor did anyone tell me what was going on. My family and I were staying at a hotel at this point over 20 miles away.

I have bait stations with Terminix. The guys came out and did a check of all my bait stations. They protect me against subterranean termites. They spent about 20 minutes and said everything was fine. But I was concerned that I did not get a notification that they were coming. They never called me to let me know they were coming. But because they were outside, and I happened to be here, it didn't present a problem.

I signed up to use Terminix for pest control. When I signed up for the service it was stated that I could cancel at anytime. First, I called their customer service number and had to leave messages and it was 2 weeks prior to hearing back from the company. Second, I call to cancel the service and I am told about a cancellation fee, which turns out is the entire balance of a year contract which was never disclosed. I was told I could cancel at anytime. This is terrible business and I will never use their service again. What a disappointment.

Our main problem was ants. We called Terminix and the guy came out right away. He was very nice and good. But the person that I talked to when I scheduled the service told me totally different than when the guy came out here to actually do the service. So I really liked the man that did the service, but the person that scheduled the order didn't seem to know what he was talking about.

Terminix does outside stuff for us. They're always really great and give me a call before they stop by. The techs just do the work and they're on their way. Everything's been really good. I have no negative experiences at all, so I'm very pleased.

I called Terminix and they put a time down. All they did was spray around the house, inside and out. The tech was very friendly and knowledgeable.

We’re very happy with Terminix. Everything went fine when they came out.

I paid my bill in December 2020 and called on January 6 to cancel my service. I spoke with Mr. ** who said he is a supervisor and that my service cancelled and my account does not have a balance. I am now receiving a bill from Terminix for March 2021. I called 5 times and no one can resolved my issue. They want me to pay for a service when my account was canceled in January 2021.

It's hard to get to them. I have to go through the 800 number if I wanted to make an appointment. But there's an office in my town. So, I've gotten to know the technician really well. I just contact him and then he makes the appointment through the office. The pests and the rodents are gone. So, I'm very happy with that. Just within the last month, there’s a tenant in this rental property. They brought in some roaches and they didn't tell us. It got out of hand before we knew the problem. As soon as I knew they were there, I called Terminix. We’ve got a contractor and the fellow was out within the day. He has been coming every couple of weeks because they’re really bad.

I used the website for scheduling the service and it was all very top-notch and smooth. Also, it was good with the tech who came out to spray.

Terminix came out for a routine pest control, which I get done quarterly. Jonathan, the tech, is one of the better ones. I like him. The last time, I told him to make sure that he removes the cobwebs and to spray for spiders. I have a plant collection and I told him that I need to make sure to be very careful when spraying in the back and so far, the others have and he has, so I'm happy with them.

Terminix did a $2,000 retrofit in my basement for pests. I've invested quite a bit of money with them. One time they sent a billing to renew my service, which I did not know was only for rodent control. The head office told me that I'm covered and everything's fine and so I waited for the technician to arrive. When he got here, he said I was not covered for that service so we'd have to write a contract. That was a lot, a little bit odd, and I didn't fully understand. If only they could be just a little bit clearer like I'm covered for insect and pests for a year or I'm just covered for rodents. Sometimes they make their language or their contracts a little too complicated.

Long ago, Terminix came and inspected. They treated the termites and found another issue. It was a post beetle that was in the old support beams in the basement and they treated that too. They've come regularly to check the traps. About a month and a half ago, my wife noticed some ants. I called them and they came right out. Now, the technician texted they would be here tomorrow and I appreciated that. They would also text about an hour or two from getting here and say they're on the way, and then always give feedback of what they found. We haven't noticed any termites since that treatment, so that's a good thing. I'm pretty pleased with them.

I've used Terminix in the past, and I decided I want to use them again. I never had any problems with them. They've done the job very well, and I've been pleased with them. Their technicians would come to the door, introduce themselves, tell me what they're going to do, and go off and do their job. So, it's been good. Usually, I have them come out every three months. Although I did have to call back about two weeks after their last visit for ants.

Terminix has been very accommodating when I'm scheduling for service. The technician that comes out is very good. If I have a concern, he answers the questions or if I see a roach nest around, he's very diligent with the thing. If he has the medicine, then he'll take it upon himself to take care of it. If not, he'll come back. He's very on that.

Terminix had a special price for going with them. They treated me well, and the pest activity decreased. I had a little problem where there was a bug that could bite me, and they followed right up with it. The lady came back out and sprayed some more in the bedroom.

Generally, I'm not home when someone from Terminix comes. So, we usually communicate before they come. They'll call to tell me that they're coming, what day they're coming and what time. The day of, I get the little emails or text saying they're on the way. Then when they finish, they put the little notice about what they did while they were there with pictures. So, it works great for me.

I requested for service online and about a day before, they reached out with a text message saying that they could do it in a different time slot. It's so easy to use.

Sometimes it's frustrating to try and get through when scheduling for service. It asks me if I wanted to be called back and sometimes that works but sometimes it doesn't. And sometimes, it routes me through a couple of different people until it gets me to my local branch. We just added the mosquito treatment and after the initial treatment, we could tell there was a big difference. But we had a lot of rain and rescheduling somebody to come back out has been difficult. Also, the people who come out are great when we're on site but getting feedback is difficult. If we're not there, they'd say they were done and what the treatment was but if we have a follow-up question, we don't ever get a response. But other than that, we liked everybody.

I had rats. I called Terminix and everything was taken care of right away. I haven't seen any rats since they came out.

The gentleman I scheduled my service with was really informative, asked me if I had any other questions, and gave me the contact information of the person that was coming out. The tech made sure he called to say he was on his way and when he showed up, he sprayed all the areas and asked if there was anything specific that we needed to be sprayed. Also, he gave us something for our attic. He saw that it was old insulation and he gave us a little information on where some of the bugs might be coming from and why. My experience was wonderful and I'm gonna keep using Terminix.

We have three accounts with Terminix and with two of them, the person in charge does quarterly inspections and service and they do a very good job. The third account we have offers annual inspections and they're adequate. The techs tell you when they’re coming and what the window is going to be. Then, they tell you that they're on their way and they introduce themselves with a name and a picture. And when they get there, they're very professional and when they leave, they send a report of what they did and what they found. Their service keeps the pests at bay and we're pleased with that.

We were very impressed with the rep who came out. She was very thorough. We had some problems with ants, and there's not ants. And downstairs, we have spiders, and they came out and died. Great job.

I appreciate it when I get my quarterly visits. Our technician gives us a call usually the day before just as a reminder and let us know when he'll come. If we can't make it or we don't like the window, he lets me know give him a callback. Very easy to work with. Easy to adjust. Very convenient. Our issues have been addressed as well.

We deal with Nick and he does excellent service. He's always friendly and professional. He did everything when he came out. He wiped cobwebs and all kinds of stuff in the garage, outside, and the windows. Also, he made sure our dogs were out of the way and he explained everything to us. There were always ants on the side of our garage and the side of our house and they're gone now. We appreciate all the work that he did.

It's very easy to schedule service with Terminix. They are on top of it every three months and if we have a problem, I just call and they're right back out within days. During covid, we had a different technician probably because of everything that was going on. But they always call right before. They always have badges so I know that it’s truly them. They always let me know afterwards what they did. Having the service, there have been less spiders and I have barely ever seen roaches, which is good.

The experience is a little bit better but generally speaking, it's hit-and-miss with Terminix. One of the reasons is I have two different plans with them. I'm confused what the names of the plans are to start with. Further, I don't thoroughly understand what each of the plans cover and what they're responsible for. Is the individual who shows up at the property only responsible to do an inspection of the bait traps or is he also responsible to do an eyeball on the structure to determine whether or not termites have in fact entered the structure?

I've been a Terminix customer for 30 years and the quarterly technicians have mostly been great. I really like the ones right now. My home Terminix person calls me, comes, does her job, and always asks me if I need anything extra. She seems thorough and has been consistent. It seems like I had a lot of different people for a while that it's so much better when it's consistent.

Rafael is the best. He does the pest control inside and outside of my house. Also in the summertime, he does the mosquito service. When I get a text message for my appointment, it will remind me that the technician will go to my house the following day and to please open the gate from what time to what time. The next day, when Rafael is on his way, he would send me a message and the map to where he was and then how many minutes he will get here. After that, he rings the doorbell and starts to do his job. When he finishes, he just knocks at the door. The next thing is I get sent the statement by email.

Most of the time, scheduling service with Terminix is not so bad. But sometimes in the spring, it's hard because everyone's calling about ants. Paul is our Terminix technician and he has always given us 110%. We've had him for at least 10 years and he has always taken very good care of us.

I like being able to schedule the service online. I go on there and say what date I can do it, and they come out. It's pretty cool. The techs were professional that they were able to explain what was happening. So it was good. Recently, we had some rain, so some ants were finding their way into the yard again. So we called them out, and they took care of it.

We started with a local company, and Terminix bought up the local company, and we just stayed. The pest activity in our home was taken care of that's why we're still with them. They're very good.

A serviceman from Terminix came out and inspected the home. I like him very much. I would recommend Terminix because I did have termites some 10 years ago and I've been with the Terminix people some 10 years. The only complaint I’d have is an inspection of the internal home and even the outside is very limited as to what the inspector can do. I'm not blaming it on the inspector but as far as the visual inspection there, I asked a question about the damage I had originally originated from under the bathtub.

The technician that came out most recently was amazing, but the first technician that came out was not helpful. I also had scheduling conflicts lots of times and as far as effectiveness, I've not seen a decrease in what I initially hired Terminix for, which was carpenter bees.

The service was supposed to be every three months. And Terminix was supposed to come in May. I did not see anybody in May. They came out the first of the month and sprayed the yard. They sent me a message saying they were coming to spray inside. But I haven't seen anybody for the inside of my house. I'm on for the original plan. If I'm on something new now, it will be $50 a month. I don't know what they are taking out of my account. I have to check it this month.

A coworker of mine used Terminix. She ended up having some issues with them. But they were able to correct the errors. That made me feel confident in their service because when she said they came out and did what they were supposed to do, I felt they stood behind their words. Getting the services done was simple. So far, I have not seen any termites.

I have Terminix here in the association, and they have kept my place up to date. Everyt three nmonths, I have the association schedule them to come and check everything. The guy that comes out here is excellent, because I'm a very fussy person. If I tell Terminix what I'm having a problem with, they cure it right then and there.

I have home inspection for termites once a year. Terminix has been responsive. I've been happy with them so far.

My friend moved out of her house and she had fleas. I needed to get in there and do some things but I couldn't do that until the fleas were taken care of. I was in a hurry to get problems taken care of. A friend of mine recommended Terminix to me so I called them. They called me back pretty quickly. They had their appointments but they called me back the next morning and said that they could come earlier.

Everything has been good. Whenever there are issues, Terminix helps handle them, and they have done a good job. We used to have Billy and he just retired. We really miss him. But then, the new guy we have has been great. Terminix has been very reliable and customer service has been awesome, so we kept them for so long.

I signed up with Terminix sometime in April. I called and they came out the same day and installed everything for me. I like the timeliness of it all as well as the price. I thought it was gonna cost a lot and that it would be months or weeks. I'm perfectly fine with everything that Terminix provided so far. I was just trying to find the numbers so I could call to see if they could come out as I've been seeing some little bugs and roaches in the kitchen and the bathroom area.

Scheduling was good. Everything was fine. The guy doing my yard came every two months and he did an excellent job. He notified me before he was coming to let me know when he would be there. He performed his duties very well and he was very courteous. I'd recommend him to anybody. One time, I was wondering why there was so many ants in my house all of a sudden. He checked it out and found that they were crawling across from the neighbor's yard over the fence, coming across the fence and then up into the house. He eliminated that.

Terminix is servicing a rental house in another state and they bill me regularly. Technicians go there and the tenants don’t complain about bugs. The service is working fine. Terminix is reliable and non-intrusive.

We've had Terminix for a number of years now and they've been good. We've had John who comes in and he is an elderly man but does an excellent job.

The guy that comes out is so good and informative. He is a great guy. I can ask him any questions. He tells me what's going on and that's what it is. So I really like him.

I was not home when the technician shows up and calls me on the phone and he had never scheduled. No email was received nor text, or phone call prior to arrival. Then charge my credit card. And stated they service my Studio Apt. "Upon purchase, you have given us authorization to regularly maintain the property for pest control on a quarterly basis whether you are home or not." I have called numerous times to complain about the changes which the lack of communication gets worst as time goes by more than 6 months. Terminated their service, hired another company. Disappointed. May 2021.

This business got my email address without my permission somehow. I am filing a complaint about this company wherever I can. Spammers. Possibly from some company named Smart Financial.com, maybe. I will punish every spam email from now on.

The tech who most recently came out was very thorough and communicated well with us. It was the annual inspection and we've been pleased with their reports. I would recommend Terminix.

The technicians are great. They explain everything. They take their time to make sure we are satisfied with the service, and then, I see the technician the next time around. So that's fine. Terminix scheduled my yearly follow-up service on the 18th in the morning. But they never showed and they never called until later that day. Then they said they would be here Thursday, but I've not heard anything and no one has come out since. It's been a week. I would still recommend them. But if I don't hear anything or if it doesn't improve, then I'm probably going to cancel the service and go with somebody else.

I've used Terminix for over 10 years. I have an annual contract with them. And they've been nothing but great ever since I started. I have a farm behind me, and when he knocked down a barn, it sent rats in every direction. At the time, over 10 years ago, my kids were young, I had a beautiful brand new backyard, and an in-ground pool. When my wife had friends over one day, a rat actually ran across our deck. So I called Terminix instantly. Name recognition is what brought me to them. And again, they got the right guy, because the first technician I had for many years, Bill, recently retired, but he was outstanding.

They have excellent customer service skills. I call in to schedule and in no more than five days, they would come out. When they come to my home, they make me feel like they're glad that they are here and that they come to solve my problem. They make me feel at ease. They're very friendly and they seem very knowledgeable. They would explain if they find a problem and even if they don't, they would let you know what they're looking for and walk you through it. This last contract that I got was for rodents and the tech told me I could just relax. Once he had checked, he came back and gave me feedback. He acted like he was genuinely concerned about my problem and put me at ease that the problem was gonna be solved. I love the way that they treat their customers. Also, I'm very pleased with the contract that I have and I plan to continue it.

Terminix came for the routine quarterly maintenance and it went great.

We had stink bugs and that is a big thing down here and it is crazy. We went with Terminix and my husband had to call back because the stink bug issue didn't go away. He had a little bit of difficulty with contacting them but when they come out, they're very courteous. The last guy that came said he would be the one and he gave us his number. We've also signed up for the termites as a precaution to stay ahead of that.

I have a contract, and Terminix comes every three months. They knock on the door, let me know that they're out there, and they do their thing. I've had the same technician majority of the time. Sometimes, if I need them to come inside, I let them know then they do that, too.

I've been dealing with Terminix for years. The tech that comes out has been wonderful. He comes out every second month and he treats the outside, the perimeter of the home. He's always contacted me prior to coming. If I see him, we chat. If I don't, he leaves a little note that says he was here. Everything is wonderful.

I got bids from a few, and Terminix was similar price range but has the name brand recognition. So I went ahead with them because it wasn't different cost-wise. I scheduled an appointment on the online portal, which Terminix cancelled and never filled. But the time before that, we had somebody come out and spray. She looked around the property, did some spraying inside. They asked me what I wanted to have sprayed. And then it was rainy that day so she said she would do the outside, but it probably would not be super effective. We chatted a bit. And that was pretty much it. It seemed good.

We like Terminix. Terminix is great. We rely on them and they do a good job. Our representative came to do our regular spring and asked me if everything was going okay, and I said we needed more ant traps. He made more ant traps and we were good. He also knows that I have small children, so he alerts me if there's going to be some wet spray that he needs the kids to stay inside until it dries.

Our service guy from Terminix comes out quarterly. They call me and schedule the service. I've had Terminix for almost 30 years. It's a reliable and good service. Everyone's been fine, too.

Terminix is good. But sometimes, making a service call is hard. You have to call some central place, which then gives your number to somebody close to you. We live in the country, so there are not many places really close to us. But it gets done. It's not like we have to wait a long time. It would just be nice if they could just call their local guy and say, "I need to set up an appointment." They're also very expensive. But they keep my house from having termites. The people are also wonderful. They don't put anything on the ground, they just come out here and make sure we don't have termites.

Terminix came out in April and put the things in the ground, sprayed the house, and I didn't have any problems until last week when I started seeing ants. The technicians were very nice. They were supposed to come today. I haven't heard from them yet. Usually, they're pretty busy. So, you can leave a message and they'll call you back and I find they call you back pretty fast.

The Terminix tech does exactly what we asked him to do. He comes, does his job and then leaves without knocking on the door.

Everything was good with Terminix but I did wonder about calling just to make sure that we do get an inspection scheduled so that we have peace of mind. They were offering a free termite inspection. Other than that, the guys who came were cordial. They seem to know what they were doing.

They did my mosquito service last week. They called to say they were coming, what they would be doing, and when they would come. Then, they called when they were done and asked if I had any questions or any concerns. I'm satisfied with the service. It's worth the money.

There's barely any pest activity after Terminix comes out. We had these carpenter ants and they've eradicated that and there's been no sign of the ants. Also, their techs are so polite. I always feel safe. They let me know they're here and when they're leaving. I've had Raphael the last couple of times and he's been nothing but professional. I love the phone call ahead of time.

I had fleas that were in the house probably from the cat and the gentleman that came in was extremely pleasant and very professional. He knew exactly what to do and he got rid of the fleas. He was above and beyond knowledgeable. I would give him kudos. Terminix should recommend him to their other customers that have a flea problem and recommend him to other customers because he's top-notch.

They do a pretty good job. The last time they came out, they checked around for bugs and stuff. I tell them different places to spray and they usually do that. Then, if I need them to come right back out, I would call on the phone and they would come back and do the job. I would recommend them.