Terminix Reviews

Terminix came to spray for bees. The guy that came was also supposed to check all the traps outside and inside for mice. He’s not good with that. He told me the inside was fine. There was no reason to touch anything. In the last two years, no one has been in my house to look at my traps inside my house. Also, I just got a letter the other day saying that I need to renew for 100 and some odd dollars before the end of June so that come August, I'm all ready to go again. I don't know what I'm paying for why I'm paying a renewal fee, because I have to pay them every time they come and spray. I'm thinking about cancelling Terminix.

Scheduling service is very convenient and the techs are all great. We've recommended Terminix to our neighbors.

The service has been good overall, although sometimes I need to have them come back out for a follow-up treatment. Also, scheduling is pretty easy. All I have to do is go on their website and choose the date and they will follow up the day before. The techs have all been great and very knowledgeable.

I was a little frustrated during the first 48 hours because I started to see bugs. Then I started seeing the big palmetto bugs after Terminix came out to spray. But everything was well since the service. I am gonna request the gentleman to come back out next time. He was a very people person. He really represented the company well. I'm very happy with Terminix at this point. I got an email from Terminix the day after the guy came out. It was an email soliciting my business with a $50 activation code. So I was kinda disappointed. I reached out to them and they didn't even offer me anything as a new customer. So I called and they still credited me the $50. I was very happy.

Terminix sends staff all the time to get mosquitoes down or get the termites checked. I liked the guy in California and thought they'd have a likable guy too, and they do. The tech was a very good guy and put some slippers on to go in the house. He does a very nice job.

The people that come out have been nice. They call us and ask us when we are available. I've had numerous people that come out here in the past, and some were a little bit more thorough than others. The overall is on the plus side as far as how effective they are. They treat any fire ant mounds around the house. They're always willing to explain what they're doing. They do anything that we ask them to do.

They're great with our routine service. They show up on time and they do what we want them to do. They put out food for mice and rats and they tell us if there's been mice and rat activity so we know. It's in a container so dogs don't get to it. So they're great. The guys are friendly and helpful. I had a little outside termite deal and the guy told me how to take care of it myself. So it's good customer service.

They are fantastic on service and the people are always polite. What I ask to be taken care of was taken care of, so I'm gonna continue using them. We had a bad infestation and at one time, we had a total of 70 on the glue traps in the garage alone. But as of right now, I have none except for wolf spiders and I'm fine with those.

Earlier this year, I purchased some gutter guards along with some of the services from Terminix. They were installed correctly. But I called them back out and they supposedly repaired it and checked for any blockages. I noticed yesterday during the downpour that one section of my gutter, the water was not flowing in the gutter. It was coming over the edge of the gutter like a waterfall. So I called to place a service call yesterday. But they said they couldn't give me an appointment. I called the salesman and he asked me to text him all the details and he would send it right to the service management. But it's now 1:30 Eastern Time now and I still have not heard anything. This water that's coming down off of my gutter is pouring down right next to the foundation on my house. If I could give them zero, I would.

I have pest exclusion for 2 different properties. Scheduling visits is an absolute nightmare. Each time, it takes between 3 and 5 calls to get something scheduled. I ask that they call me or connect me with the person making the appointment so we can coordinate times. Each time, they pick a time without consulting me and each time it does not work for me. I call to reschedule and each time the field guy shows up anyway. I feel bad for the field team because they all tell me the schedulers do that to them every day.

The rep was very helpful and informative. She stayed with us through the whole experience and I was very pleased with her. Terminix is doing our pest control on a bi-monthly basis. We're doing really well. We had extensive damage to our house from the termites though and they repaired all of it and did an excellent job. I would really highly recommend them, especially the girl that was their foreman. She was terrific.

Yesterday afternoon, we had a young man come out to check the bait traps and it was very pleasant and professional. He was very polite. I haven't had a problem with any of the staff. They do a good job. Particularly, I would tell the regular that we have that I've seen some ants outside and he would take care of it. He sprays around the windows and the doors and we hadn't had a problem with them.

In the past, they've always been good experiences or interactions with the technicians. The thing that prompted me to give Terminix a try is a never-ending battle with ants. Initially, it seemed like the treatment took care of them. But the last week or so, they started showing back up in both bathrooms. I was told I could not call for 21 days with an issue or complaint. So I'm waiting on that 21 days. At this point, I'm very dissatisfied because I still have the ants.

Someone came to my house offering a "package deal" with neighbors. Said I didn't have to sign contract. Just 2 services. One in July then one in October. Then in April the following year said they would be out for another $129. I said no. I only had 2 sprays. So they send me a bill for $79. For BREAKING A CONTRACT! **. I called 4 times. They said having the 2 services automatically put me in a contract. Horrible Horrible customer service and not to mention the bait and switch business practices. Stay clear of these people.

They come and do their work. They have bait in little containers all around the house, and they check them. They also sweep the back porch and front porch. I’m satisfied with them. I don't have any termites. So they’re doing okay.

I’m pretty happy with what they've been doing. Billing hasn't been a problem. But scheduling sometimes is a problem. They usually wait and call me, and tell me they're coming the day they come. They don't give me notice. I almost always have to say, “No, can’t do it. Reschedule.” But Terminix is doing what they're supposed to do. We eventually settle on a date and time, and it gets done.

When I placed the call because of the ants' activity, I had to call back because I didn’t hear from anybody. The response in that particular instance was a little slow. I pay a monthly fee of $95 and I seem to continue to get ants. So hopefully, the latest remedy will work. But my representatives have been very responsive. In general, Terminix has been pretty good.

I called and had an inspection scheduled. The inspector quoted me a cost and schedule someone to come out in a couple of days. They were here 20 min late with no heads up, looked around the house, saw dirty dishes and clutter in our front room and refused to do any work and left. Now I can't get anyone in management to call me back.

We're not exactly solid with Terminix, but we're very pleased. We love our pest control technician. His name is Buddy and he's exceptional. And as long as we have him, Terminix has our business. Two local businesses came and advertised a lower price. But we'll stick with Buddy because we're loyal to him. He's easy to work with. We had difficulties before with people not coming at the time that we requested but that's never happened with Buddy, ever. Ants are an issue to us sometimes and he comes out even if we request an additional service. There's never a time that he doesn't get us in for that. We also had an issue with an older type of structure. We noticed a rat and he came and put bait systems down. There's price issue with Terminix though.

So I've been dealing with Terminix since at least 2013 with varying customer svc. I hit peak frustration, move to another company level 2017ish. And I'm back there now. I've not had an assigned tech since Nov 2021. Whoever they can get to fill in does the service. They actually missed a month of service. I've been promised compensation &communication since 2/22. And yet I'm never contacted or informed of service date. I try working with them so I  make the calls to the call center & follow it up with calls to the service managers. Here's what it's like: I called Monday to find out WHEN I'm scheduled. Was told this Saturday. Ok... explain I need certain apts serviced as well, explain what I need and since they are occupied apts I need a window of time so tenants can be prepared. 

I originally contacted Terminix for squirrel removal on 2/25/2022. They came out, did an assessment and stated their work is guaranteed for 2 yrs. I paid over 4K for there which included 132 ft of custom aluminum siding to keep the squirrels out. They placed 2 tunnels up and never did the rest of the work. I still have squirrels in my attic and the siding was never done. Don’t use them. It’s a scam with no concrete pricing and they outsource and don’t tell you that is what they are doing and keep trying to convince you of work being done that wasn’t. If the work was done? Why is it that squirrels are still getting in. I was directly sold the contract by Mathew ** out of the Springfield branch in NJ. I have reached out to him, the financing company, and the branch manager as well as the outsourced pest control company. I have squirrels eating through the Sheetrock and digging holes into my home. Do not use them.

Updated on 05/15/2022: I was told on 4/26 my account was closed but I am still being charged! Horrible dysfunctional customer service. I also do not even see any termites at all. Terminix takes advantage of people and makes them think they have issues they don’t have!

Terminix comes every three months to do the outside and the inside. On the day before they come, they will call me and say they're coming. Then I'll tell them what time they can come because sometimes I'm at school substituting. So they would have to come after school. They're good. Since I've had Terminix, I have not seen anything.

I've seen Terminix come in and actually spray something and do stuff. I was in amazement. I switched to them and I haven't seen a termite since they've been coming. The only thing is their scheduling is different. I was telling their guy he was not using the correct phone number to text me. techs came and I sent them away because no one contacted me and I have a little dog. On the whole, that’s not a big deal to me. Terminix is a good service. As a matter of fact, I referred my neighbor across the street and they use Terminix now.

I had a inspection for bed bugs. Wasn’t satisfied because even a week later I’m still getting bites. The guy was only here for 20 mins before saying he didn’t see anything and told me to just keep cleaning and if I see anything to send him the picture so basically he was saying he wasn’t gonna treat until he could possibly identify the pest which I know is bed bugs. I am not happy at all and have reached out to make a complaint and the manager was supposed to be in contact to tell me what’s the next step because I honestly don’t know what to do.

I recently had and still have a squirrel in my attic and hired Terminix, over other services, because of their brand and name, to come and fix the issue, which included exclusion, removing the squirrels, and sucking out the insulation to sanitize the attic. The first time they came out they sealed all the entrances to the house for the exclusion service, however they did not leave an outlet for the squirrels to leave. They also did not for a week. They went crazy in the attic and I called 3 different times before they took a week to come out to put a one way door on the house which was huge and maybe one squirrel left.

We have been using Terminix for pest control. In their recent annual inspection, they found some rodent entry points with chew marks. They also found some droppings in our attic & connected storage/attic area. They suggested a service to close those entry points and clean/disinfect the attic/storage including removal of insulation material and installing a new one. After some conversation, we were convinced to do this two-stage process.

The technicians were all pretty nice and good. Earlier on, we had some people we knew all the time, but now they kind of switched up. But it's been pretty good. Several years ago, we had really bad ants. Terminix had to come out once a week and they were really good. It was terrible. But they took care of them. I like that since COVID, they will leave a note outside and they'll call you and tell you they're coming. We haven't had any bugs in the house in a long time, so they just come outside and spray for the mosquitoes and other bugs.

The first time they came, they did good. They were supposed to come back for a re-inspection and to spray the second month, but nobody showed up. The tech canceled on me twice. They took money out this month but I haven't seen or heard from anybody. Right now, I'm a little disappointed in Terminix. Their follow-up is lacking.

Terminix was already servicing the house when I bought it years back. They have good service and they always scheduled easily. They reach out to me and send me a text message saying they're coming the next day or two, maybe up to a week prior to that. Techs just came by to do the quarterly spray. They walk around the outside perimeter. It’s been a positive experience. the pest activity has been slow and maybe there's one bug once a month. I’d recommend Terminix.

Terminix had a special going so I went with them and have been with them for four years now. I recently contacted them for dry wood and also subterranean services. Customer service has been okay. I liked the technician but he needed to come back to find all of the subterranean steaks. for some reason, he hasn't been rescheduled to do that. I'm not pleased with the follow-up on that. Other than that, the technician was fine. I also had a real issue with Terminix not honoring the original contract I had signed. I went to some legal channels and got that resolved. A benefit of having the service is they come out and spot treat when I call them. They're pretty responsive.

Terminix is really good. They do what they say they're supposed to do. We had one incident. They came out. Had to fix it. Our local guy is really good. We're satisfied.

Last year my wife contacted Terminix regarding termite control at our recently acquired residence. An examination found there were no termites, however the salesman convinced my wife to sign a year long contract for pest control. When I learned the cost was twice what we paid at our Tennessee home, we cancelled the contract. But the bills kept coming, and when we contacted the firm, the representative said, "I'm sorry....I'm sorry", but the bills kept coming and we were threatened with a collection agency if we did not pay the monthly charge.

Terminix can be pricier than other ones. But I had them from my previous home and been with them at this home for the time we've been here. They have done their duty. I only have them now for termite inspection. But they've been very good. The guy that does it is not far from me. He worked with me on time. And I have a very cantankerous dog. He worked it out real good. We have had termites in the past and that's one of the reasons why I stuck with Terminix because should we ever want to sell our home, we need the letter. But based on the experience, I've been very pleased with them.

Terminix's products are thorough. Terminix comes out quarterly. And they extract the webs around my house. They spray all the areas outside. They ask if they need to be inside, if there's any activity of sorts with insects inside the house, and if they should come in or not. I rarely see any insects. I would recommend Terminix.

I started having a few spiders. I read all about it. You can’t kill spiders with insecticide. It said the best way to get rid of them is get rid of their food source. So, that’s why I got Terminix to come and spray all the bugs. I’ve used them for quite a while and they seem to be doing a good job of getting rid of my bugs in the house and on the land. So, I’m happy with them. The tech will just email or text us, ask if it’s all right. And I say yeah or no. And if it’s no, they would get back with me some time in the future. I have the same guy most of the time. He’s good.

I’m satisfied with Terminix. They did what they were supposed to do and sprayed around the house. I’d recommend them.

The technicians came out and did the work around the house. Everything's been good according to what was told to me. Terminix is a good company. I haven't had any problems since they started.

The representative is very good. He comes often and everything's been well. I've been with Terminix for over 20 some years and I'd recommend them highly.

Terminix was one of the first ones to get back to me about scheduling an appointment. We had a termite infestation that needed to be gotten under control and the last person who came out was super helpful. He was very thorough, communicative and professional. I would highly recommend Terminix. What I like about them is not having termites. Fortunately, everything was caught before there was any sort of structural damage.

The rep texts me and tells me he's coming to see if there are any problems. He knocks it out and lets me know that they did it. They'd taken care of everything and it's been a positive experience with Terminix. You can’t kill every bug in the neighborhood, but they keep them out of the house. I also like how Terminix texts me. I know what's going on, but I don't have to wade through all the paperwork.

I've used Terminix for over 20 years and their service has always been good for me. They come every three months and usually, it's the same tech. The quality of service is excellent. Talking to the technicians, they're always polite. If I tell them I got a problem with something like ants, they come in. They recheck it if I have to have it done. Sometimes you get mice coming in because we live in upstate New York and they come in and put the traps down. Everything works good for me. They do their job.

Terminix was the only one who could come out quickly when we had a problem with bugs. The person who comes out for the roaches has been wonderful. When he came out, we were under siege between roaches and rodents. We were having issues we've never had before. But he was very non-judgmental and informative, telling us the things that would help. You couldn't ask for anybody be better.

The technicians have been fine. They differ but they're always friendly and they ask if there are any particular problems. If anyone is looking to use Terminix, I'd tell them they're going to be satisfied and they're going to get people who are good at their job.

My experience with Terminix is always good and we've been very happy with the service. The guys have been great. We have them come in once a year to spray and if I have bugs, they can identify them. The gentleman that's dealing with us right now is always on time.

The tech who came out was amazingly great. He had to come to the house twice. We had to reschedule, but it was fine. Since he came out, the pest activity has been exactly how he said it's going to be. He said I'm still gonna see a few and to put down the little gummy things he left me. He was very understanding of me being dumb to the situation and none of my questions that I thought were stupid were stupid to him.

Terminix had been really good about sending somebody out when I needed them. Back before Christmas, I got a new guy and I really like him. The guy I had before him wasn't good at all so I was getting ready to quit using their service. He would come in, put just a little bit of bait out by my trash can then went outside and sprayed around the edge of the house. But the new guy sprayed my windows outside, my driveway, and around my yard. The new guy came back last week and I was sick, so he sprayed outside. He's coming back today to do the inside.

Terminix comes out for outside treatment every three months or so. Unless I need something else, then they'll come out, too. Their techs are very good and communicative. I'm satisfied at this point.

Terminix came and serviced me last week, and I have no pest problems at this time. I used to have a cockroach and a bug that’s outside in the wood.

I'm very happy with Terminix. It's been years that I’ve been using their services. Everything's been great with customer service and I like all the techs. We know the guy personally now. We're good friends with him at this point and the guy who came out this last time was very nice too. Even my dog liked him.

Terminix comes out four times a year. They call and let me know they're coming. I have no problem with them and they get rid of my spiders. If there are any spiders, we find them dead.

Every couple of months, we have a service call with Terminix. Our tech is very polite and gives us a call to let us know when he would be here. He's usually here on time and I've had no problems with him. After he leaves, we don't see anything. Every once in a while, we'll see a spider here and there. It all depends on the weather. Go ahead with Terminix. We've had no problems with them.

Every three months, a technician comes to the house. It's automatic. I'm not at home when they come, but the one I met is very professional, concerned, and adamant about her job. I don't have a big problem with bugs. But she is very precise in what she does. I keep Terminix because of her and the service she gives me. I go on people and how they treat others. If you treat me good, then I give you good ratings, but if you treat me bad, then I'll go find something else. So far, the technicians that have came out are good. The higher-level investigators are not though. There was an inspector that was coming that was very disrespectful and bad, so I don't even ask for an investigation no more. I want to talk to Terminix also about prices creeping up. That went from $104 to $141, and I don't get it. They didn't give me advance notice that it was happening.

The guy came out and did a termite inspection, and I have no complaints about him whatsoever. It was very good. Months before, Terminix did my pest control, which was fine. I've been with them for three years now, and they always do a good job. Give them a call and they'll do what they're supposed to do. They come out every quarter and they will make arrangements for you whenever you're there or not there to do what they gotta do.

The techs are very good. I pay by the year and have them come out every so often to do the outside of the house. I'm on a limited income and I downgraded because of the price. I just not ever stopped because with them doing the outside, I don't have any insects inside the house at all. If someone has termites or bugs, I would recommend them to have these people come out and talk to them.

Terminix did a great job. The tech, Bill, informed me when he left to come here from where he was before. He came to my house on a Saturday morning but didn't come to the door. I opened the door because I saw him drive up. We exchanged pleasantries because he's a very pleasant man, then he asked me if I had any problems inside, which I did not. He walked around the house, did his job and when he was finished, I saw him go to the truck. I waved goodbye to him and he drove away. He doesn't come to the door to have me sign anything anymore. That's because of COVID.

Terminix is local. I called and thought their price was okay, so I went with them. I had termites years ago. They resolved that problem. I had a problem last year with ants in my walls, and they took care of all that. They spray every time they come by, and they put treatment down for the termites and the ants to stay away. Terminix is not cheap like everything else in this world today, but they do what they say they're gonna do. You can talk to them, too. They're very easy to deal with.

Terminix is worst co. I called them for the pets control services inside and they send someone but this person refuse to do service inside. He just spray one of the outlet in the kitchen and burn it. He said he will do only outside. Terminix took the money from my card immediately. Now I am calling them to fix my outlet and do the services I requested for. I have called them 3 times but every time I call them they just keep saying other representative didn't do this or that. I feel cheated. I don't know when I will get my outlet fixed. They ruined it. Can't use it. I have worst experience with this co. I will keep posted how many times more I have to call until my outlet is fixed and services is done. I will put negative star if any available. But I have to choose one because that's the least

I had a guy from Terminix come out yesterday for inspections. I hopped online and did the claim, but I've gone online for my quarterly service and tried to do that, and that was not very effective, which is a shame. The last time, I scheduled at the beginning of February, and then the guy called me and it won't be until the end of February. That was a big difference. I went ahead with it, but then sometimes even the times are just completely off like I requested Tuesday and then they’ll come out on Wednesday. I don't know if it's just a matter of what contractor picks up the contract because it's always a different guy that comes out. Some of them are really good and some of them are not as thorough. Other than that, I keep going with Terminix because it works. The pest activity gets diminished.

I was charged $5000. "You have so much that needs done with roof and foundation to keep pests out. They told me I have squirrels and they actually saw a squirrel poke it's head out of my roof." 4 weeks in, no service yet. After I called "manager" came out and said the technician would be out in 2 days - that was 3 weeks ago. The fine print says no end date of contract as "things are often out of their control." Can't cancel contract because the payments are managed by a 3rd party and Terminix has already been paid. Everyone gives their cell number quickly but NEVER responds. Traps inside caught a mouse. No traps set for "squirrel".

The regular Terminix guy that comes out is good. He goes all over, and he wipes down cobwebs and things like that with a broom. He's a very friendly guy too. His name is Landon. We've been living in this house for 26 years, and we've had Terminix coming out ever since we started here. In our old house where we used to live, we had Terminix up there, too. We did have termites and they came out, and they killed them all there.

Everything seems to work with Terminix’s service. We had termites years ago and we haven't had anything now.

We had termites, and we called Terminix. Now, they just come out and check to make sure that everything's clear. We have an ongoing contract with them. The technicians are fine. There was only one we had a problem with, and that was taken care of. He didn't know what he was doing. Overall, I would recommend Terminix if somebody had a problem.

If I have to do an in-between spray, I just go online and Terminix usually sends somebody out. The techs seem to change. Usually, they just send me a message that they're coming a few days before they do come, and then they let me know when they're here. So, it's pretty easy. I just had a problem with the exclusion. I had set an appointment for somebody to show up, and then they canceled. They said they're coming on a certain day. Then they never showed up. I had the exclusion with the rats, and they came out and did it but I didn't redo it because they told me they can't get in because they triple-sealed everything. But my neighbor has palm trees and it's hitting my roof on a windy day, so I thought there were rats up there. I cut the branch, and I didn't hear it again. But I've never heard anything back from them.

We had a positive experience with the Terminix team. I wasn't at home the day that they came to perform the service, but my husband was. They did the work that was specified in the time that was specified and they have some follow-up visits coming up. So, everything's been done to our satisfaction at this point in time. I downloaded the electronic version of the report of their after-visit summary and I was talking about it with my husband. I said, "Oh, they may have reviewed this with you already, but here are some things they found." He said, "Oh, yeah, yeah, they went through all that with me before they left." Overall, Terminix responded promptly, performed the service thoroughly and offered additional services for long-term care based on the situation in our home.

My husband and I have had a terrible experience with Terminix in Louisville. They talked us into signing on for an expensive project, but never completed the work--and never answered or returned our calls. We had initially contacted Terminix about a mouse problem. When the salesperson, Mr. **, came to our house, he convinced us to sign a two-year contract for encapsulation and exclusion services, which included the installation of a dehumidifier in our cellar. Mr. **’s team came out on 12/27/21 and installed three hooks of four hooks for securing the dehumidifier, then said that they had run out of hooks and would return the next day with another hook to complete the installation. They never returned. The dehumidifier has not been secured and it is also missing a filter cover.

Worst experience I have ever had! Over $1200 and got my first treatment and was supposed to receive the second 2 weeks later and it’s been a month now and they keep canceling. I don’t think it’s all Terminix, I think it’s the Roanoke, Va office. They don’t care about customer service. I’ve been told twice by the 800 number that a manager of the Roanoke office will return my call but they never do. The breakdown is in the office there.

(On average, Terminix’s prices range from $550 to $700 per year for a 2,000-square-foot home. The price varies based on the type of pest, how severe the problem is and how often professionals must visit the home.)

I would give this zero stars if I could. I had a representative tell me that Terminix was running a new homeowners special of 99 dollars. I thought, sounds great. I've been seeing a lot of spiders, set it up. I was charged on an iPad and say nothing but the payment screen. When the pest control tech arrived, he said, "Yeah spiders need a water source," then proceeded to spray under my sink for about 1 second. That was literally it! I thought, wow, that's 100 bucks down the drain. But it gets worse. Then they start calling to set up my next visit. I said no way and told them of my experience. I was told I'd have to pay a 99 dollar cancellation fee. I insisted on a manager and received an apology with the assurance that the "contract" I never knew about would be handled.

I have cancelled my service with Terminix a day after it was initiated due to one of their service techs telling me I didn't need the service I was being charged for because there was no evidence of an infestation of termites. When I called to cancel I was given the run around on five different times and was told that the "manager" was in a "meeting" each time I called. I was told the manager has my information and would be contacting me. I was then provided an email address to a "manager named Ike" who never responded to my emails or my request to cancel the service. No one from terminix has contacted me to resolve this matter. My credit card continues to be charged despite me disputing the charges with my credit card company and my credit card company crediting my account.

This company is the worst company to go for. They are most expensive and least responsible. Last six months I kept calling them and kept requesting them to do an in house service, the office staff kept misdirecting their workers on incorrect dates. Every time I called they set up a new date for someone and no one came, all they do is because my card was set up on auto-pay so one day before my payment is due every quarter someone shows up outside my house and does some outside service that I didn't even request and next day I see they have charged my already. Shameless people!!!!

Terminix's service agent, Bruce has been servicing my house for about 5-years. He is very responsive when I have pop-up issues and is very timely in quarterly visits. He provides me with great tips with preventive maintenance which really work. Excellent service, thanks Bruce!

Professional Service, very professional Control Specialist, Joshua ** who provided excellent pest control service to my home and rental property. Looking forward to having another great year with Terminix in 2022, same as the past 10+ years or more. Thank you Terminix for being our Professional-go-to-Pest Control Company.

ABSOLUTELY GOD AWFUL. If I could give zero stars I would. 3 no show appointments, and 8 customer service calls with a different agent every time and they still can’t figure out why they don’t have a record of me in their system. Terminix owns several different branches, and the communication between them is nonexistent because I have now scheduled and confirmed three separate appointments with Terminix and each time had no shows, then to be bounced around on calls only to finally get to the local branch and be told they have no record of me.

They had put some mousetraps in my house, so they came to check on them and then they patched the holes. They were very professional and they answered all my questions. So it was good. I'm satisfied.

I rarely write such reviews, but this case is unusually good. We invited a Terminix technician to come for the follow-up service. Cameron ** came to us and did an amazing job. He investigated the source of flies in our house, went outside several times, checked the roof and all the rooms, went to neighboring houses. He did not stop until he understood the problem and found the solution. This young gentleman is amazing. He is polite and kept us informed on all his steps. I would like to rate him very high because of his unusually good service. Thank you, Cameron!

The tech always calls ahead and lets me know what time he'll be coming. He also calls me when he is coming. He's pretty proficient.

As soon as we got an estimate, they were prompt on getting somebody out here. They stayed consistent and they kept us updated on when they were coming out. But the issue is not taken care of. We're still having issues with rodents in our rooms.

The service rep, Rolando, had no care or concern at waking me up at 0700 on any upcoming service, even though I informed him I sleep in and work nights and 0700 hr., wakeup call is not great after 4 hours of sleep. He never changed the call time and continued to make the morning calls with never an apology, it's almost like he enjoyed waking me up. Even after I told him, "You just woke me up," he would continue with the conversation. Never to apologize or adjust his call time. He displayed no care for the customer considerations, I will never use this company again.

Whatever we ask, Terminix does it. They're very good about keeping up like where the spiders are showing up. We have less spider webs, and that means less spiders. We’re very happy with Terminix. We have a German Shepherd who had fleas on her back part. She doesn't have any anymore and hasn't had the problems since we've had the service.

The technicians have been very nice to us. They've been doing a good job. They solved every problem I had. I get billed yearly for protection and treatment for a year, and it’s been always available if I find something or I need them to come here.

They're always extremely proficient and knowledgeable in their tasks.

I've been a Terminix customer for over 20 years and I've had nothing but really good experience with them. The guys that they send out are always polite. I like them very much. One time, one of the guys saw my trash cans and took them out to the street for me. That was very cool. I have confidence in Terminix. Sometimes when I feel like something is way too expensive, they'll negotiate with me and I find that very nice. I feel I'm a valuable customer. I have three services with them and I'm always contacted. Sometimes a technician will contact me by text and we'll go from there.

Two people from Terminix came and did the outside and were out there for a few hours. Then, they came in and checked the attics, and laid traps and sealed the attic. I didn't check the attic but you could see where they sealed outside. Then, they left. They gave us traps so they came back and checked it twice but they were due back after the first of the year. They haven't come back yet, so we need to call them. It got cold last week and we caught another mouse inside. We need them to come back out and double check, and make sure something didn't come loose. We also found the three areas inside the house that need to be sealed.

I hire Terminix in October 2021 for a roaches in the kitchen, first they sent me a email with preparation instructions that was wrong, email say empty whole kitchen and technician come home just spray some type of liquid smell like alcohol. When talk to sales person on October she say whole house treatment but not, so after technician say job is done we disagree 'cause him just care about floor area in kitchen never check kitchen cabinets and other areas, they charge $179 for that poor services, but after call customer service they PROMISE to sent another technician to do the job right but pass 3 months and never show up. In December we received a call. Scheduled appointment for service so was set up to December 8.

Terminix comes out every three months for pest control, once a year for crawlspace inspection, once a year for termite bait inspection and once a year for regular termites in the house and on the base of the house. They also come out whenever I call them. I've been having trouble with ants in the kitchen, so they’ve come out probably three times in the last three months. All those different things have somebody different but the techs are all nice. The pest activity is a lot better and there is no problem except the ants in the kitchen. That just started in the fall with increased rain and cooler temperatures but can’t seem to get a handle on them.

The Terminix service agreement price is not the issue. It was reasonable but.. Less than half a year into the Terminix agreement I had to find another company: Orkin and I gave them a try, 2 months after with Orkin, so far so good. But Orkin was expensive though, about the same as tenting. I got fed up with Terminix. They were bad with appointments, maybe I just had bad luck with my area Boca Raton. Terminix techs would come see the one small problem spot and put a little foam there, not even look around the house and leave. It was a continuation agreement I took over, I paid for the year but it was worthless. I called Orkin and I am hopeful. I saw the new tech look around all windows, attic, kitchen. I am not sure if problem will end but he worked hard at trying. More professional than Terminix.

I have the techs spraying outside every three months. Working with them is okay but with their office, it's not. I don't like some of the girls working there. I want them to improve their service.

I'm on a three-month plan with Terminix. I usually have them spray for fleas, ticks, spiders, and ants. The techs do something with a stick. Since having them out, I'm not seeing as many spiders. But in the summertime, I still have a really bad ant problem.

I'm pleased with Terminix so far. They have periods in which they call and set up appointments. It's usually from a driver and he would say that he would be here on a certain day between 10:00 and 4:00. The last visit was done well. The tech was very informative and quite a nice gentleman. He was easy to speak to. The service is doing the job, which was all I was concerned about. There are times during the summer when insects get inside but it’s not anything that’s too overwhelming, which is why we typically get the inside of the house done at least once a year, and then four applications outside over the course of the year.

We wanted to reschedule our service and my wife called and cancelled the scheduled service date and confirmed the service as cancelled for the selected date. The tech still came and since we weren't available ended up just doing the outside and billed us for the full service even though we neither approved the service time and date nor did the tech do that much work (our security cameras showed he just 'lightly dusted' around a couple areas which wasn't at all worth the nearly $100 we paid for the service call. I could have done the same exact thing with probably about $20 worth of insecticide.

The techs of Terminix were courteous and efficient. The only thing that I've ever been concerned about was that initially, we thought that the service would include coming in and spraying something in the house. 'Cause when they came out to inspect, they saw we had termites. The solution was to put the bait stations outside. Just intuitively, that didn't sound right to us. But I guess that's the routine. We thought there would be some spraying inside. But apparently, I would imagine that the problem is solved 'cause we haven't seen any new holes. It was just strange to us that they didn't do anything on the inside of the house.

The techs have been really good. If I have a problem, they address it and they've gone above and beyond.

In August 2021, Terminix came to inspect a suspected mouse problem and we ended up having them replace our insulation and add termite traps around the house. They didn’t finish the job and they also damaged our home while they were working on our insulation. While they were in our attic, they somehow pushed a bolt from one of the cross beams through our ceiling. After they left, we called to let them know that the house was damaged and that they hadn’t done the quoted work on our basement stairs but we got the runaround from both the service technician and his supervisor.

I purchase a year contract for termite and pest control. I paid in full for the whole year. Terminix took my full amount then put me in a monthly auto pay. I did not authorize this. Terminix illegal took money out of my account. I called and you cannot speak to the company. They have a third party company answer all their calls. When you request someone from the company to call you. That will not happen. I am trying to get a refund for the money they stolen out of my account and I have canceled the contract. I had to the BBB and the state attorney General involved. Terminix admits and states I am getting a refund. Unfortunately the refund has never came. The company lies.

Well here we go. Had a slummy looking sales guy come out from Terminix and told me we had termites. He showed me a couple spots that were supposed termite "hot spots". He sold me a package of service care and told me that if I wasn't happy with the service provided that I could get a refund with no cancelation fee (all lies). He handed me a tablet with a signature line and did not go over any details with me other than treatment for termites and amount. Then I had a friend come into town that owns a pest control company. My friend said that the spots the Slum Lord Terminix guy showed me had 0 termite signs. My friend also looked at my property and said there is 0 proof of termites. I called to cancel my service agreement because the service was not needed. The manager Kevin, then told me sorry but there is nothing anyone can do and I am just screwed and have to ride the service agreement out. So here we are.

We've had Terminix for about two years now and they've been very good. I've had several technicians, each one is excellent. They have certainly gone above and beyond anything I expected. I have the exclusion contract with them and they have responded to all my calls. I've been very satisfied with them.

Terry came out and did a great job of going over all the services they provide. He was very thorough and really knows his stuff. Also on time, efficient and professional. I enjoyed talking with him and having him answer my questions.

Terminix usually comes out quarterly to do a spraying around the house and around the deck. The technician has been great. We have boring bees and they were able to pretty much take care of that. I'd recommend Terminix. They do a really good job.

We had a lot of problems and their service seems to work.

I use Terminix most of the summer for mosquitoes and they handle that well. Then I started getting some beetle bugs around the house. I called them back and they've serviced the house since then. We do it monthly. Scheduling has been done online so that makes it easier for me. Their service has been great. The techs have also been very professional and nice. Their cost seemed reasonable to me too.

The tech that comes out is great. He texts me to let me know when he's coming and if I'm not home, he texts me to let me know what he did and asks if I need any extra services. One complaint I have with Terminix is that they send a bill without a date on it and it always just says, “Pay on receipt.” It confuses me how much I'm paying them a month but it seems like a lot. And for the money, one should get a little more than spraying around. I have a couple of places where we have termites. It bothers me slightly that they have to do a full tent to get rid of a little spot place. It would be nice if they would drill a hole and drip stuffing in it.

I have two locations and we had a problem with getting confused between the two locations since this is a new account. We had a mix-up between who the contact is. It's my email but my wife's phone on one of them, so that's where we got confused. But scheduling is normally really easy. One is set up to be quarterly and they just send me a message saying they're going to come out on this date. Also, we have the option to call and have them come out at any point if we need something and they've been real good about letting me know that. I've called them one time and resolved it without them ever actually coming out.

The Terminix guy was very polite, courteous, and helpful. After the first treatment, the roaches started dying majorly fast, which is a good thing.

The technician was so good that I was thrilled. He was very helpful and knowledgeable. I'm so happy with Terminix. I had mice and carpenter ants or bees but not anymore.

The Terminix techs that usually come out have been excellent. They're efficient and thorough. I'd recommend it for future services.

Terminix was the closest and easiest ones to get in contact with. They blocked everything for any rodent to get in the house and secured everything. So, we won't have rodent problems anymore. So far, it's been good. We haven't had any rodents inside the house.

They put on a facade of being one big company when they sell you products, but then hide behind "Franchises" local managers" "sales staff" and "other department" when you need assistance. I spent endless calls and efforts trying to cancel an old service at a house I sold, and to start the new home. Months later, I was still being billed for services at the old house, and became the recipient of endless excuses .... such as "I will email the managers for those accounts" or "we will try to get a different department to look at it" - but they are not answering. Do yourself a favor, since bug control is not rocket science, and hire a local entity with a proven presence in the neighborhood.

We've been with Terminix for quite a few years and the girl that has been coming the last few times has been great. She is polite and informative, tells us what she's going to do and the results.

The techs from Terminix come out every three months and they spray around the outside. For termites, they come out once a year. I had another service in Georgia and the guy came out every three months. Whoever comes out is always very nice and since having Terminix, I haven’t seen pest activity in the house at all. The bill keeps changing though, which is weird. I got an email saying that we need to renegotiate the contract and that should have been in September, not December.

We have routine maintenance with Terminix. I live in Florida so we’re buggy down here and whatever they do on the outside, we don't have any bugs inside. Their treatments have been very effective for our needs. The techs usually send a text message that they're coming and when they're on the way as well as about what they've done. Then, they text the bill. They're very good in communication.

Samantha, the rep, was good for the most part. She did the parameter inside and outside of the house. All the communication was very helpful. She's going to come back and check on ants and help us take care of that, but I wish after that, there would be nothing. Terminix could be a little bit more thorough but they were prompt and on time. They communicate with you openly about everything that they’re doing at your house. With Samantha, she’ll answer your questions if you have any.

The workers from Terminix all did a great job and even the people I've had on the line on the telephone and computer follow ups have all been good. Everybody from Derek to Dan to Brad and Harley have been good work because they stayed about four and a half hours. They completed all that they did and then, they reviewed it with me. They did a walk around for most of it though I'm not able to get all the way around the house. Everybody has been very helpful. There's one less rat in the bunch in the last week and a half. The guy got him. I saw one result although I'm sure others are elsewhere in the house or basement or underground.

It was easy to get scheduled with Terminix. The technician that came was really nice and funny. He did what he had to do. He sprayed specific spots in each room.

I like the automatic nature of the service of Terminix. They come and do it on a regular schedule. They do very well. I’m happy. They also always text me when they're about to do this thing. When I first moved into the house 10 years ago, I had a bunch of ants that always get in the house. I tried to bait it myself and it never worked. I hired Terminix, haven’t had ants since. I’m getting what I’m paying for.

At a minimum, they come quarterly, for pest control. Occasionally, they'll come out if there's a need. They do a great job. They're timely. They call before they come over. They let me know the day before or two days before they’re coming. Very happy with Terminix.

The Terminix tech that comes seems to be very thorough and knowledgeable. He answers any questions that we have and seems concerned about any problem. We've been very pleased with him. We're satisfied with the service that we're getting.

They come every two months and spray around the house. They're supposed to dust the webbings off of the eaves. They're good. They text me before they come. They're open if I have to change, or cancel, or move stuff around. The pest activity has been good since then. It's never going to be 100%, but definitely closer to 90%.

I'm satisfied with Terminix. I've had them for almost 20 years now living here. The tech that comes out treats ants. He's very courteous and prompt. He calls prior to the day of arrival and calls the day of arrival when he's showing up. Lets me know when he's done with another phone call, so it’s all contactless.

I was calling Terminix because I was having some issues, and nobody called me back a couple of times. So, I canceled. They came out for the initial service. Then I had seen some spiders and some other things that I didn't recognize. I had called around midnight and they said, “The representative will call you back the next day. He can come out the following day.” But he would call me and schedule and nobody called. I called a couple of days after that. They said they would give them the message and have someone call me back. Nobody called me back. The initial service was good, but the follow up sucked.

Scheduling my service with Terminix was very quick. Weeks ago, they came out and it was very good and pleasant.

Have trouble with ants and always look forward to a visit from their techs. Very effective, professional and friendly. Always recommend them to my friends and family. This is a great company with effective products.

We've been using Terminix for years and they're dependable. They come and we have them spray for the pest control every three months. Then we have the termite inspection done once a year. Our tech is retiring by the end of this year and I don't know how it'll be after he leaves. He’d be here every three months like he said and he sprayed pretty thoroughly. We have a storage room that he sprays in, too. He does a good jo and I'm sure when we get somebody new they'll do a great job, too.

Technicians come out to service for rodents and pests every once in a while and they are quite professional. Sometimes we see some pests fairly frequently. When this happens, we call back and ask for somebody to come back out again. I'm on Hawaii Island and I always receive Terminix emails for all sorts of information stating the services they offer. For instance, there was gutter cleaning. But when I called Terminix about that extra service, they said it was not available on the island. Terminix offers nationwide service but it sounds like there's a much narrower suite of services available here. Other than that, everything else is fine.

Terminix came by pretty much a little early, and did what they needed to do and left. We had some ants going on in the kitchen. So, they came in and took care of the ants. So far, so good. We have them out every other month as the standard routine, but with our service plan, if we see something, they come out at no additional charge as part of the package. I’m very satisfied. The technician does a great job and knows what he’s doing.

When I had the initial consultation, the guy answered all my questions. Also they were reasonably priced. I had Terminix come check the termite traps and the guy was very nice. He did a great job and I liked him. Every time I have called and asked a question, Terminix has been helpful. My experience has been very good. I'm very happy with them.

I was infested with rats and mice. It was terrible. I've had Terminix for six months now and since they've been doing treatments, there has been no pest activity. But it was in the summertime and rats don't go in houses at that time. Now that the weather has changed, I need to keep an eye on them more closely. The only other thing is I am not pleased with Terminix's scheduling system. If you call them, you have to leave a recorded message. I did that several times that I called and got no response. That may be why I have a new representative.

After much frustration and over a month of trying to reach our exclusion technician and Terminix management to carry out more exclusion services at our home, we have yet to hear anything. The pest trapping service has been nothing but positive and helpful but the exclusion service has been completely opposite. It has been six months and the problem persists. I never write reviews but feel in this case it is the last resort to get management's attention in the hopes of an immediate appointment with someone in the exclusion department to remedy this issue or provide a complete refund for this service that has been less than satisfactory.

The Terminix tech texts me when he's gonna come. If the time doesn't work, I tell him no. If it does, I say okay. Super easy. It works.

They've been consistent with their visits. I've watched the guy do whatever he was supposed to do and it's been fine. I no longer have carpenter ants.

Working with the techs has been all right. I had no problems.

My quarterly service is automatically scheduled. My technician is great. He does a good job. If I need to have them come back, I just text my technician and he puts it in the schedule.

Their website is not the easiest in the world. I can't get a copy of my bill. Other than that, all the technicians seemed to be pretty good guys.

Their service is doing good and the techs that have come out are very nice. I recommended them to my daughter and my son and daughter-in-law.

My technician, Joel, comes out and asks if I'm seeing anything and if so, he treats for that. It's good quality service. Joel seems to be educated on his job and he's very thorough. The only thing I would change is it could be a little bit easier to reach the office because it's sometimes hard to reach them.

I first found Terminix by seeing a neighbor use it about 15 years ago. I just moved and I've had one call so far. We were having ants and Terminix took care of them.

Terminix is a good company to work with. I have a quarterly pest control with them and a termite control too. Most the time, it's the same technician that comes out who's very good. I had a little rat problem and they resolved that.

When we first moved in this house 14 months ago, we had a raccoon up in the attic. I gave Terminix a call and a guy came out, inspected everything, and told us the bad news. He was very knowledgeable. Terminix is expensive though.

Everything is great with Terminix. The person who comes, Sal, is really nice. He always says if we have a problem he can come another day, too. He is very accommodating.

So far, the Terminix service has been fine. The initial service was for an issue with bedbugs and we haven't had any issues after they were treated. The techs have been informative if I had any questions, knowledgeable and very nice. They've been pleasant even during the COVID shutdown. They had their masks. I would recommend Terminix.

We used Terminix at the last house that we had. We've been using them now too and everything's good. Sean, the Terminix rep that comes every quarter, is really good. Haven't had any pest issues since he started. He's very friendly and knowledgeable. When I ask him questions, he always has a good answer for me. He's got a good sense of humor too. I've given him access to my house in the back if I'm busy and he's very respectful of the property. He doesn't trample anything. He's trustworthy. I've had good results with Terminix. I highly recommend them.

The tech from Terminix who has been coming out here has been good. He tells me what he did and asks me if there's anything I needed to have him do and look for.

Terminix has a great program and they always do a good job. They've always been very professional and thorough. If there's ever an issue, they just pop right out and take care of the pest. It's never been a problem. We do an outside treatment, which is amazing. I love it 'cause it's so much easier. A lot of times though, I get the text after they're there. If I would just know ahead of time, that would be good so I can make sure the gates are shut or open. But maybe only 1% of the time I got a text later instead of, "I'm on my way."

I was completely misled by a sales associate about the possible roof damage that could occur during the tenting process. He made it sound like it wasn't gonna be an issue and that Terminix covers 45 tiles for their warranty. They broke 140 tiles. Therefore, I spent $3500 on the tenting and there was over $6000 in roof damage. There were several other issues as well. Please protect yourself and go with a company that will educate you on all the possible outcomes.

They have subterranean bait traps for termites around my house and they didn't have any idea when the last time they checked the bait was. I told them to check the bait on all the traps and they did. They had to replace a few. The techs have been very agreeable. Whatever I ask them to do, they normally do exactly what I ask. They know exactly what they're doing. Florida is tough though. There's a lot of pests and insects in the heat. But they do what they can and they do a fairly good job. I would recommend Terminix. It's a good investment.

I've always used Terminix and everything's been dependable. They check the underside of the house. When they come out, I either get a call or an email to let us know. The reps are always courteous and knowledgeable. The interactions that I have had with the individuals in person have always been good as well.

My neighbors were using Terminix and it was convenient to get their service. Here in Hawaii, there are a lot of insects because of moisture and Terminix has been helpful.

Terminix has been out twice to spray. I have a termite and pest control with them and I'm satisfied.

They come out and spray for spiders and silverfish. They also put termite traps down. They came out the first time and it went fine. I haven't seen any spiders or any silverfish yet, so I hope it's working. I saw a couple of spiders, but they were dead.

I have a condo and they spray the outside for me and do my garage. They also do anywhere in the condo that I want them to do. The nice thing about Terminix is, even though they don't come out every month, if you have any issue between services, they come out at no charge. It's part of the service. Also, I love my current technician. He's so fun to deal with. I make sure that he comes out to my condo because I really enjoy dealing with him.