Terminix Reviews

We ask for an in-house inspection periodically, and they do that. Terminix would come to see us whenever we asked. We've been with them for years and we haven't had any problems with them. All the people in the neighborhood had problems with termites about 20 years ago and I haven't heard anybody complain since then.

Terminix calls me to tell me that somebody is coming for service. It's for termite and it's every three months for pest control. The rep who comes changes but not frequently. The biggest complaint I have is that the persons that call would say they were coming out on such and such day between certain hours. They would say we didn't have to be home. I don't like that. I want to be home when they come because I want to verify and see what they do. I have had to raise that issue a number of times.

I like that the technician reaches out to let me know that I'm due for service, and then I can confirm the appointment that he may set. I also like the fact that there’s communication until he gets there. I'm pleased with that. Overall, Terminix offers good service, reasonable price, and satisfaction guaranteed.

I've always had Terminix. The person that had the condo before me had Terminix, so I didn't know whether I needed it or not, but I just continued doing it. I have a yearly contract with them, and they come automatically every month. I'm only there in Florida for five months though, so my neighbor takes care of them. She lets the guy in, and he does his thing. Apart from that, everybody that I've had have all been very good. They are very conscious about what they do, and they do a good job. It's a great company. I also have several neighbors that have them, and they love the outcome.

I had my first pest control visit with Terminix on July 30th. I signed up for 1 year, 4 quarterly payments. When I signed up, I was told that I would get 90 days of pest control follow ups at no charge. During my first visit it was raining and I couldn’t have the exterior of my house sprayed (paid to have the interior and exterior sprayed). I had Terminix out to spray my exterior 64 days later due to COVID exposure plus work commitments and they decided they were going to bill me. I thought I was okay because it was within 90 days. I had an account manager contact me and he told me the 90 days had passed and I told him that I knew for a fact that it was only 64 days and that they charged me 26 days early for the “quarterly” fee.

A Terminix Tech came to my home, walked are around and said he would send an assessment. I received a proposal for $629.00 that looked very detail, but not really, but I was hopeful, I just wanted the three little mice gone (and they were tiny, just bothersome). I paid $269.00 upfront for a technician to come into my home and set 6/six mouse traps laced with store bought peanut butter. I live in a 4 bedroom home with an attic and a full finished basement - what he did I could have done for less than $50.00! When I called to speak to a manager to express my concerns - I was told ALL the managers were in the field - HUH - really? Okay, I'm a reasonable person, have one call me back please. I. Am. Still. Waiting! SO BUYER BEWARE! Please this and read all reviews and ask more question than I did, do not take their word. Oh and NOT ONE mouse has been caught... I'm calling Orkin!

I have two technicians that I appreciate greatly. They do my pest control and I like the fact that it's been regular people for the past two years. I've gotten to know them and they know what my expectations are, and I appreciate that. I schedule the service online, so it's good. The pest control has been great, but I need it more often than they offer it on my plan. They only do pest control once every three months, so I wish it was more often. I live in Georgia and it has a lot of water bugs and I don't do bugs at all. I wish the termite plan was a little more detailed and comprehensive too because I'm paying Terminix a yearly fee, which isn't cheap. They only change baits once a year, so I'm paying a lot of money for them to just check, and then they don't come in the house and check for termites.

Terminix treated my Next-door neighbor’s home exterior today for a mouse problem. In about an hours time, my dog found a dead mouse in my fenced in back yard. My concern is that although Terminix uses mouse poison that is not harmful to pets or children, the pests that come into my yard to die could still be harmful to my pets and grandchildren by carrying diseases or whatever into my yard. It’s my opinion that a trap of some sort should be used in lieu of poison to prevent such incidents. I called Terminix to discuss this only to be interviewed by an employee that did not share my concerns.

Signed up for mosquito service- months later it did absolutely nothing, canceled service, technicians still came out after canceling and we were charged- called about the charge. We were told no problem on two different phone calls but we kept getting called about the charge- I guess it was a problem because we just had to pay for those services performed after we canceled or go to collections for $63?? So conveniently no record of my cancellation requests- thanks Terminix but no thanks-

Had a contract with Terminix for a year where a tech came by quarterly and checked "bait stations". Renewed after a year ($384.00) expecting the same service. However no one comes anymore. When I sent a request for explanation, I was told that they will come 'Treat for termites if any show up'. Upon request for more information, my repeated requests are ignored. Management does not respond at all. So.. I am stuck with bait traps in my yard with no one checking them periodically. I guess I paid $384.00 just so they can continue to be there...? Very poor service and Management!

I called and emailed several times to make an appointment for my exclusion services. No one has called or emailed me to make an appointment or responded. Do not choose the exclusion services. Go somewhere else.

For what Terminix covers for, it has been very good. I have enough time if I need to change or cancel the service schedule through text messaging. It seems to be working very well. The guy who came is very good and extremely helpful.

I didn't notice that much before I used Terminix' services, until we found termite infestations inside the house and we had some heavy termite control done. Since then, with the change in the cold weather, we do occasionally find some ants or spiders coming into the house, but nothing major. Terminix normally contacts me and says they're coming. The technicians have always been very courteous and respectful. Three days ago, Terminix called to say they were coming to do a pest control application outside, and I told them that I'd prefer to wait at least a week until after the snowstorm. And they said that wasn't necessary, but I decided that I wanted to wait, and they agreed. Terminix is something that we should get. It's another service that might actually help the condition of my home.

They were very professional and polite. They got the job done very fast. They were very prompt about calling us and letting us know the situation. Their reports were very thorough and understandable. Thankfully, we didn't have the problem we thought we had. But if in the future we did need anything, I'd definitely go back to them.

Someone called from the 800 number to schedule the service, and then we wanted to reschedule with Ricky. We've had good luck with him. Ricky came out, made contact with us, and asked if we had any problems. Then he treated our home and gave us a little Christmas gift. It was very good and professional. Terminix is very prompt and they stick to their appointments.

I have been struggling with a bed bug problem for a while a now. I moved and finally thought the bugs were gone but started getting bites again. I called Terminix and was hopeful that since I was the one directly working with the pest control company I’d actually be able to eradicate this problem. The person who did the consultation and inspection seemed very knowledgeable and and reassuring and I had no reason to doubt that they could resolve the situation. I wouldn’t have spent over $1000 otherwise. It’s a lot of money but it paled in comparison to the idea of getting a good night's rest in a bug free bed.

I called the other day because we were having a problem in our front living room. We had some bad fascia board, apparently, and we didn't realize it. There were carpenter ants in it and the whole living room was being filled with hundreds of them. They were chewing everything up in the ceiling. The fella, Dante, came out and sprayed inside and out. He seemed like a nice enough guy. We thought the bugs were gone because we got the fascia board torn off and all new roof pipes and roof put on. The ants disappeared for a while. A few weeks ago, some of them started coming back. I don't know if there's this residual in the ceiling because it couldn't be in the new board.

We've got two different protection plans, a pest one and one for termites. Terminix had changed their address and I did not know that. We got a bill for pest control. Then I got a bill for the termite. They were supposed to put it all together in one account and I had 200-something dollars that we've paid in that one account. But they did not transfer that and give me credit for the termites. I've got this big amount of money to Terminix that is waiting for whenever the pest control is due again.

We liked the convenience and availability of Terminix. The guys came out really fast and did their inspection, and did the tenting at my dad's house within two days. They explained that they were going to kill our plants and they did. I kept my dad out for five days 'cause he's old. I also didn't want him to go back in right away 'cause we were starting to throw stuff away and I didn't want him to take it out of the dumpster. Everything went really well. Very low stress, which was very good at the time, especially since I had to deal with two elderly people. The guys came and left when they said. If a stupid family member brought bedbugs home, then go ahead and use Terminix.

A few of my friends have used Terminix and had good results. They were very polite and efficient when scheduling a service call. The rep came out to inspect for termites and determined I had them. He walked me through the place and said to me where he found problems and was very professional. He came the next day and put in the equipment to work on them. It was very good. I was pleased with what they did and how they handled it.

The tech rang our doorbell. He let me know he was here. He kept his distance as he should these days and explained what he was going to do. He asked me if I had anything else we needed for him to do and I told him no so he went ahead and did it. When he was done, he rang the bell again and told me he was finished. He sent us a written summary afterward. All was well. The pest activity in our home seems to be under control.

Terminix came through the neighborhood and I signed up to have the ant spray. It was supposed to be a one-time thing. The guy came and sprayed. He was very nice and courteous. He was making some recommendations. He said that I needed to do a termite inspection. I just bought the house in May and I know that there are no termites. There's no damage from them. I said I didn't need that. He was very adamant and said I did. He was very pushy about that. I took time out of my schedule for the free termite inspector to come by and he was selling termite insurance for the home. It took about 20 minutes and he was kind of ** after I said, "I'm not interested. I'm sorry you wasted your time but I don't have time for this. This wasn't what I signed up for and I'm very disappointed that your company did this and put me in this position." The guy left and never did an inspection.

We had two treatments since we signed up with Terminix. Though the pest activity is not 100% gone, we've seen a decrease. The first time, I gave them a call, we picked the date, and they sent me a reminder saying they were gonna come on a specific date. I responded yes or no if that was okay. They were very nice and pretty thorough. The second time, they came when we weren’t home and sprayed everything but it seems to be going fine.

A few months ago we fell for Terminix' pitch that if we had our attic cleaned, insulation blown in that was treated with a chemical that would kill mice and had them close up holes where the mice were coming in that all would be great. Wrong. In addition, the initial exclusion work was not done properly and a big hole where rats and mice were getting into the walls and attic was left open. After I complained that I was seeing more entry points, they sent another guy who found the big hole & closed it up. Furthermore, the so-called "treated" chemical does not work and Terminix obviously didn't close all the holes because we again have mice in the attic which we hear every night. Our phone calls remain unanswered. Service technicians do not show up when scheduled.

We had an ant issue, and Terminix came out to the house. John did a very thorough job, he did some explanation and cleaned things up. We haven’t had a problem since. He was very professional as well. Scheduling a service to Terminix is pretty easy. We’re very pleased with Terminix. We had another pest control company before them that we found to be dishonest.

When I started the contract with Terminix, the technician came in and they were helpful. I was following the guy around. He was probably getting a little frustrated with me because I kept asking questions. Then I finally left him alone and let him do his job. I was offered the attic insulation and they came up with some numbers. We spoke about that. They did a good job and I’m happy with them.

The guy from Terminix comes to us for a while, so he knows what he has to do. I tried to go online to make a schedule but scheduling the service never happens. Also, I don't like to call. It's a fairly complicated call. Usually, the guy calls us a week before and tells us, "Is it okay to come next week, this day?" He is the one that calls us. He's nice. He's good. When he comes to my house, he wears something for his shoes but it's very dirty. There is no sense for him to wear that one to come into my house because it's dirty. If possible, he should use a new one when he comes in. Other that that, since getting service from Terminix, we don't have pests so often. Sometimes, if we see some, we will call him right away and try to make an appointment for him to come deal with it. I will tell others to use this service. Their charging fee is a little bit expensive than other companies though. But because we are using the service, we don't want to change it.

Scheduling a service with Termix was great and easy. The tech who came gave me insights on some things. I still see some ants, though. Other than that, the experience so far has been pretty good. They’re nice, and they seem to know what they are talking about.

Terrible experience from 3400 Corporate Way Suite G Duluth, GA 30096 Office. Been a customer since 2012 and cannot believe the lack of follow up, communication and accountability. Being a business owner myself and process improvement consultant I know the importance of building trusting relationships with customers for longevity and most importantly quality of service. Having credibility and healthy relationships with customers is critical to the success of any business! See my poor experience below:

When I've had problems in the past, I've called Terminix and they were right on top of it. They keep the pests aways. They come out and spray and leave.

I called Terminix because they had raised my rates again. I’d called to stop my service. When I needed pest service at the house a long time ago, I got the service. I've had the service for about 10 years. The contractors have gotten increasingly less competent in the last year and a half. Up until the last year and a half, I was very happy. I would like them to retain their employees and give them better training. There’s been way too much turnover in their employees. They used to be great.

Terminix is nationally known. I called somebody else that I had do some work first, and they weren’t able to deal with them. So, I contacted Terminix instead. Blake came out. I’m sitting here very angrily waiting for them to show back up. They were supposed to have been here between 8:00 and 12:00. The problem that I paid for still has not been taken care of. I am not a bit happy with Terminix at the moment.

The guy from Terminix showed up when he said he would and did what he said he would do. So far, it's been a pleasant experience. I normally call when I set a service and their reps have been very professional. I was well-pleased and I wouldn't have any problems recommending them to anyone.

You need to call these guys or get online and schedule an appointment. Have them come out. First of all, there are periodic, automatically scheduled service calls every quarter and whenever I feel like I've got more bugs or rodents showing up in between visits, I just get online and set a new appointment. It's super easy. They then send somebody out and it's always very pleasant. I know they're coming and make arrangements to put my dog away, so that she doesn't cause problems 'cause she likes to run away. They always tell me what they've done for the visit and ask if there's anything else I need. It always goes very smooth. For the first four days after a visit, after they've sprayed, there's almost always more activity, and then it fades out.

I was happy with Insight's service. I didn't have any bug problems or ant issues. I would just as soon stay with them, but they got sold to Terminix, so we have no choice. For the most part, Terminix is fine, but they don't do the same good job that Insight did. I'm a little disappointed in that being that they're a national brand. I find the service is not quite as specific. Insight would go around and they would use a brush and sweep all the cobwebs away. Terminix hasn't done that.

I sold my home a year ago and part of the sale was to have termite service performed. Terminix installed bait stations which I paid $1,300 for. I was under the impression that the contract was a 2 year non auto renew. In fact I told them I was selling when I bought the package. A couple weeks ago I got a text that the tech will be at my house soon. I responded immediately and said I no longer own the property. I even called the tech and got her on the phone. I said I don’t want to be billed and she said she will speak with the new owner as she was home. I thought it was done until I got a Bill for $297.48. When I called their service department, I was told that I’m responsible since I didn’t cancel the contract.

I had used another company and was not happy with them so I switched to Terminix. This is my first appointment and everything has been fine. Scheduling my service was fine except that what the people on the phone promise you and what they say isn't all what the technician is capable of doing. The did a lot. But when I spoke to him about certain things, he said, "I know they promise you all kinds of things but those things don't exist. We're in California. We have laws. We can't use those kind of chemicals." It was something about rats. He said he's not allowed to put out poison for rats because it's illegal in California. They knew I was in California when I spoke to them.

Terminix came and did the perimeter of the house and the garage. I have them come every three or four months. They've been efficient and friendly. I've had the same guy forever and he's really great. He always asks me if there's anything in particular I need him to focus on. When I tell him what's going on, he takes action. Whether it's hornets or spiders or whatever it is, he is a good listener. I appreciate that.

I called Terminix to have a professional come and look my house over to see if there was any problems, and to have them give it a spray for common pests, spiders and that, so they sent someone out and he seemed nice and respectful, told me he recommended their “termite treatment” also. But didn’t see any signs of termites. So I said ok. It won’t hurt. He said it is just another 100 dollars on top of the basic spray we did. So I said, "Yes go ahead and do the termite treatment." Then a month later another bill for 110 dollars comes. Then the next month another, so I call them and talked to one of their guys on the phone, and I told them I am getting 110 dollar bills every month.

Terminix comes every three months to spray outside our house. The techs always let me know when they're coming out and when they're finished. Their service is too expensive but that's just my opinion. They have good communication.

Terminix's insect deterrent works and the person who puts it in is very customer friendly. Their billing system is very arcane though. We have two structures in our lot and they have two different accounts. I have been trying to get the accounts combined for ease of payment for at least ten months. I've had five different tries and it hasn't happened yet.

My experience is that we had hired Terminix to handle a Tick infestation we had. I was told the issue would be handled nothing changed in 3 months this is ridiculous. I wanted our 15-year-old German Shepherd to be inside for the last few months he had left and the god damn ticks were such a huge problem and they promised that the ticks would go away within 1 month. IT'S BEEN 4 MONTHS, and we still have Tick problems after MULTIPLE treatments (which did absolutely nothing).

Terminix's techs were all really nice and professional. They were prepared for COVID and wore their masks. The bug situation I had before they came was extremely severe. Aside from spraying, they used a white aerosol and I haven't seen any bugs come from where they used that at all. The glue traps they put have been awesome too. They also gave me some information on what I can do to help kill the bugs faster.

Terminix's techs took down all the termite tunnels they could find at my place. They sprayed around my house and put in their pods in the ground which we didn't have to drill holes for. I have a recurring appointment with them and I get an email or text stating when they will be at my place to do an annual review. Recently what I had was my follow-up appointment where they came and made sure that we still have bait in the pods. I haven't seen any termites since they came out. Having Terminix is painless and I recommend them.

Terminix Review. After what seemed like good service, I got a Terminix Contract mailed to me. The Contract got ruined in the mail because it was a rainy day and the mailman did not close the mailbox all the way. My problems started when I tried to contact Terminix to get another contract mailed to me. I texted the salesman twice, a service rep once, and made many many phone calls. I was on hold once for 42 minutes and their service hung up on me! One woman did leave me a voice mail and said she would have them contact me and left me a number to call.

I'm here in the country so sometimes, it's relatively difficult to get out here in time. But usually, Terminix is on time and the service seems to be adequate. It’s not as thorough as it used to be at the beginning as far as the screening of the poisons to get rid of the pests or the spiders and things of that nature in the house. Today, it's probably due to the potency of their product that they don't need to do that. But the technicians I’ve had are well-mannered and they seem to know what they're doing. Terminix is okay other than not being able to get rid of the Japanese beetles.

I live in the country and I had a mouse and spider problem. I have a guy from Terminix who comes over every three months and goes through my house. He is very personable and thorough. He changes out the traps and bait stations. At first, I thought their service was expensive. Now, I'm happy with it. We've really cut down on mouse and spider activity.

The first time that Terminix came early this year, the guy checked my house and walked around the house. He told us we had no termite damage. But within six months, my house was infested with termites all over everywhere. So I had to bring them back out to take a look at it. They found termite damage all around the rest of the house. They scheduled themselves to come back out and drill holes all around my house and spray. They took care of the issue. Then there was a follow-up on it and everything was fine. They looked again and they couldn't find anything. But I wasn't too crazy about the first guy. He wasn't very good at all, personality-wise. But everybody since then has been pretty good. Lately, the person that's been coming out to check on me has been pretty good.

Someone came out and did the outside, and then another person came to do the inside. I didn't have any interaction with the outside technician but the inside technician was good. He was friendly and he worked the whole time. I've noticed less crawlers inside the house. But Terminix should consider the placement of the outside containers. They're not necessarily in the best place. They put one under my trash can and then there's one almost under a downspout, and then one right off the patio where you would normally walk into the grass. These are some odd choices.

I used Terminix before. I'm working with them again and my service is on a schedule. They just contact me. Brandon is my tech and he is very good.

I called Terminix because I had a small ant problem outside. They came out and fixed that. A supervisor was there and he inspected the attic in my garage and said I had rodent issues. They did what they do and put traps up there. They were supposed to come back three times. If there was nothing in the traps the third time, they were gonna sterilize. On the third time that they were supposed to come out, I told the tech I couldn't be home to let him in the house and into the garage to do what he had to do. He said he could come and just inspect the outside. But the whole point of coming back was to sterilize the attic. I wasn't gonna be home so I couldn't stop him from coming out if he wanted to, which he did.

Great customer service, they are always on time, extremely professional, technician is friendly, personable, knowledgeable, answers questions, & courteous. Holy Cross Episcopal Church highly recommends Terminix!

Terminix schedules an appointment with me quarterly. I would look if that fits my schedule. If not, I reschedule it. However, they contact me not that far in advance. That's the part I'm not too happy about. Also, sometimes it's a challenge with the website not working with scheduling. But for the most part, if I get the websites working, it's not that difficult. I just go on and find a better date and time, and reschedule.

I love the way Terminix sends the email with the pictures of the drivers or the techs. They got here exactly when they said they would. They were very friendly and very informative. Their guy wore his mask and kept his distance. I was very pleased. And although I've got evidence of one more rat, I haven't seen it. All in all, it was a very good experience. Terminix follows up if needed too. I had to get them to come back and there was no problem when their guy came back and doublechecked everything.

I've continued to use Terminix for 15 years because of my current technician, Frank **, whose attention to detail and going above and beyond makes the difference for me. Terminix was also willing to work with me on providing a more competitive rate.

I have a home that I don't live at that Terminix does termite services to. A tech would go there at the end of each month. The day that their guy came out, he was nice, amenable, and professional. I had contacted someone else prior to Terminix and the people were really rude. Since I don't live there, I’m trusting Terminix. I’m assuming that they are putting in the stations and that they are servicing those stations.

I was really happy with Terminix's customer service on the phone and the scheduling side of things. It's easy to schedule appointments. But I felt let down about the actual service. There can be better communication between the scheduling department and the contractor that comes out. The contractor that came out for our service didn't know that an inspector was coming as well and he also didn't know what I had originally scheduled him for. Also, I have two young kids and a dog and when I talked on the phone with the scheduler, I asked if we needed to leave the property during the visit. The scheduler said that we could stay at the house and that it was safe. The contractor would just need to stay inside for an hour when the mosquito service was to be done. But when the contractor came out, he said we couldn't be at the house at all. The work was thorough but we still have spiders so I don't know if we'll continue Terminix's service.

We have a regular quarterly service with Terminix where they check the perimeter and seal up any openings where there might be an access point for rodents or pests. They tend to clean up or de-web the outside of the house a little bit as well. Scheduling appointments is easy. I usually get an email or a text telling me that it's been scheduled, and then sometimes I have to go in and adjust that on the portal. They've also made accommodations for us where they'll just handle the outside portion. If we happen to be out of town, they'll tell us if we have any issues, and they'll come back a second time if we need something inside. The techs are dressed up in protective gear and they send follow-up reports with pictures of what they've done. If we have them come in the house, they wear the little foot coverings. They're polite, professional and they explain things. We like Terminix. They take good care of us. We've been with them for a few years now.

I had Terminix come here for a roach problem that I was having. Scheduling the service was okay. But I could do without the two-hour window that they gave me which was from 1:00 to 3:00. That was too much time to wait. It could be one o'clock or three o'clock. If it's three o'clock, that's two hours that you have to wait for. A one-hour window would have been okay. The technician was good and professional. He was very nice and polite. But it took time to explain things. He took a look and put stuff around the cabinets to prevent more roaches. But we're still seeing roaches although not as many as before. They haven't solved the problem at all and I'm still not satisfied. The man seemed to be focusing on termites but I'm not having that problem. I told him that it's the roach problem that I needed Terminix to focus on.

I signed up for a termite control package and found out 6 months later that they included a pest control service at an additional fee. I had a pest problem and called the regional person and never heard back. I called the main number the next day and she took all of my information and said someone would get back to me by the next day. 7 days later I have heard nothing!!! I called again today to cancel and was told that I would forfeit the balance $600 of my contract if I cancelled now. I pay over $1200 a year for Terminix and would never recommend them.

There were spiders and ants around our house and Terminix took care of that. The service was easy to schedule and the technician was good, but they might have to come out again and do the inside. They just did the outside ‘cause of the pandemic and there are a few spiders coming in because of the weather changing so bad. Other than that, everything’s great.

Terminix was going to put chemicals down. There was a storm and we had very heavy rains. The fella came to do it. I just couldn't understand why they would send him in the pouring rain. He did the front of my house. He never went to the back of the house, so they had to come back and redo it. I called Terminix up to complain.

The relationship was sweet until it was time to break up with them. I had broke ties with them over the phone, disconnected my card from autopay. I thought I was done with them. Then when I received a bill in the mail, I was shocked. I called them to ask why?? They told me someone had scheduled a spray. A tech came to my address and when he shows up you get BILLED, regardless. He even agreed with me how BAD that practice is... without my consent Terminix takes the word of unknown callers over the account holders or the property owners of which I am both. Ok, So we agreed, and when I asked him if I still needed to pay he said YES. Believe me I will never use this company even if they offered 1 year's worth of their service. And I will forever advise my colleagues to choose Terminix's competitors.

We have only begun with Terminix. We have it automatically scheduled four times a year and we've had them here once. They they did what they were supposed to do around the house. When the technician got done with his stuff outside, we found ants coming inside. Other than that, it was okay the first time around. So far, so good.

I've got a yearly contract with Terminix for the termite and pest control. My home was tented a year ago because there's quite a bit of damage, so the damage might've been left over from that. They'd have killed the termites, but the damage was still there. I communicated with Terminix over the phone, and they made the arrangements for the construction company to come out. The construction company came out recently, and they fixed some termite damage.

Terminix has been great. We've had to postpone our last two appointments because of COVID, but scheduling the services has been a positive experience. We discussed what was going on in the house and what needed to be addressed. The technician seems to have taken that and worked on it. We've seen a decrease in the beginning, but we're starting to see more pest activity and we are scheduled to have an appointment this Thursday.

Terminix comes out once a year and do the inspection. This time, they didn't come in. I've been with Terminix since ‘93 when I bought my home and the contract was transferred into my name. In ‘93, the bill was less than $100 a year, and it goes up every year, and I've never had termites. I have to call them sometimes to remind them to come out and inspect. This year, because of COVID, no one came in the house, which I don't understand. It's just me. We could both have on mask, but they didn't come in. My bill increases every year, too. Now, it’s over $300. They should at least give me a discount for being a long-time customer.

We have a regularly scheduled appointment with Terminix. They call us a day or two before someone is gonna come out for a service. It is common that a different person comes, but there is one that seems to come more often than anybody else. I called once because we were having some ants in the kitchen. The guy that was coming out most frequently is David. He's the route manager and he's been really good. I called him once and I got his voicemail. Then two days later, he came out. So, it's been good.

I do regular scheduling with Terminix. If I have to schedule outside of that, I have no problems and their techs usually make it in a few days. Most recently, their tech came and sprayed where I told him to. He was perfectly polite and he asked if there was anything else he could do.

Terminix bought Cats Eye and ever since then the quality of service has been terrible! You can never get a human on the phone. They’ve been to our home for the same bees nest several times and never taken it down. They just look at it and take pictures. One guy said he’d “be right back”, never saw him again. Then someone was supposed to come Monday, nobody showed up. Two guys have taken pictures of it and poked it with sticks. What are we paying for?? I want a phone number to call and speak to a real life person because that’s just as infuriating as all these people taking pictures of a bees nest they won’t take down.

We're on a quarterly contract with Terminix. The gentleman that comes out lets me know when he's here, asks if we have any issues and I don't schedule. But when I've had to call for extra service, it was easy. He was really personable and nice. I asked him how his kid was and we talked about that for a few minutes. If there are any issues, he reaches out to see if there's anything special that he needs to do or any areas he needs to focus on more than another.

I'm on disability and at first, when I was talking to people, they wanted well over $100 to come out, and I told them I couldn't afford that. So, I got whoever I got that was a little under $100. I got Terminix to come out for $90-something because all I needed was for ants. The first time they came out was a good deal. But I never got any reminder on when they would be out again and they would bill me saying that they showed up. They sprayed something on the outside but I never totally got rid of the ants. I called them a couple of times saying something to them about it and they would send someone back out, but then it still never got rid of them. I only dealt with a couple of technicians because they always come out when no one was home. Last time, they were supposed to come out on a day between 3:00 and 5:00 and they never showed up. They showed up the next day instead and no one was home, so they didn't come in and did nothing inside.

Terminix is great. They came a couple of weeks ago for a scheduled service.

I have regularly scheduled the pest control four times a year and then, Terminix has what they call Exclusion. They put some little screens to keep rodents from getting under the porch in the basement. I am notified through email a couple of days ahead before the scheduled service. It seems like every couple years, there's a new person on the route but otherwise, it’s the same one. Since they came, I’m not bothered too much with pests. They put the mouse traps down there. So once in a while, I see some signs that there has been some activity. Occasionally, there may be some signs of some ants getting in under the window but other than that, I've never had to call them back afterwards. Everything is satisfactory. I sometimes wonder if I'm not spending too much on it but I don't know what the other services have to offer and I just stick with Terminix.

I've had Terminix for killing roaches for years and years. Scheduling with the representative is not doing very well due to the pandemic. It’s not like it used to be because they don't have enough people. My most recent experience wasn't good. It was for the mosquito treatment and I had to call them because I got a bill for the treatment that never happened. The guy never showed up. So, I had to reschedule it. They've let so many people go that it took a while to get them back out to do the treatment. I had to tell them to ring the doorbell and let me know that he’s here. When the technician finally came, it was fine. If Terminix is gonna keep raising their prices, they need to keep raising the quality of their service.

I have quarterly inspections and my husband usually gets the notifications within 24 hours that they are coming out. The guy who does my normal service is wonderful. He is always on time. We have a direct line to him if we need him. We've had ants in the past, and when he sprayed, they've gone away for a while, then they come back. But that's typical. So he then re-treats as necessary. I did try to get a general inspection done. But it was misscheduled because nobody showed up the day of the appointment. When I called back in, they didn't have record. They rescheduled it and then it rained, and they didn't call back. So I kind of just quit. So if I'm dealing with my technician, we're good. But anything else is a disaster.

When I first started the service with Terminix, I told them that the technicians can’t come before a certain time. I chose the 5:00 to 7:00 option and they came around 4 o'clock. So both times, they were lucky that somebody was home. But I wish they would have stuck to what I requested. This last time, I didn't know they were coming until the day of.

I have them spray for spiders. The service has been good as far as my insects. The Terminix guy has been fine. Scheduling the services used to be where they would send me a notification. But it appears now, it's every three months according to their records. Terminix is okay but they went up on their prices two or three times recently. Hopefully, I don't have to discontinue it because of the price range.

Initially, it did not go too well with Terminix. They couldn't find my account and they didn't know who I was. They acquired Catseye and I was a Catseye customer. They said I was late in billing when I paid Catseye automatically, so they had a problem getting squared away. They sent me dunning letters. If it had gone on, I would have canceled everything and found someone else. The technician was good but with Catseye, the same technicians come. They knew the house and the situation. Terminix sent a very young guy who didn't know anything about the house. But I’m getting the same price that I was getting from Catseye. If Terminix raises the price, I will cancel and find someone else.

Terminix came out about a week or so ago to take down some spiders and wasps that I had around the house. The technician came out the first time to take down some spider webs that I have on the back of my house and some around the house. He was leaving as I came home and he said that he already took care of the job. I had another technician from another company come out to take care of something in the back of the house. When I went there, I still saw some spider webs and spiders. I called Terminix again and told them that their guy didn't do a good job. They sent him back out later on that evening and he knocked down the spider webs and things like that. Then I was just sweeping my front porch now and I noticed there was a brown moldy thing wasps make. When I opened it, I hit it with a broom and saw these little green-like worms coming out of it so I'm still having issues with pest control. I think I’m gonna cancel my services with them.

I have trouble getting ahold of Terminix. I'm in Hawaii and when I try to call the numbers that are listed for Hawaii offices, it either routes me to their main office on the East Coast, or it's an inactive number. They were helpful when I'm able to get ahold of them and they scheduled me right away. I just have to make sure I call early in the morning so it's on Eastern time then let them know that I wanted them to come out 'cause I saw a couple of roaches. They told me what time they had available and I said that it would work. The worker who came out texted me the day before to let me know the timeframe of when he'd be there. I have not noticed any further roaches since they came out the second time. Overall, I like the service and I have no problem with the scheduling or with the actual employees. I just don't like how difficult it is to reach them by phone so I've been considering switching to somebody whose office is more in my time zone.

I like my technician in Napa County, St. Helena. His name is Cameron. He's very good, thorough, and nice. He knocks and tells me he's here and tells me what he's gonna do. The problem I'm having is with the office in Napa. They never call, they just send the guy out there. That happened to be a weekend in the home. I now have locked gates. Then I got a text message that my technician would be arriving. I called him and he said he was sorry and that the office was supposed to have told me 24 hours or 48 hours in advance. They never do that.

Terminix was scheduled to perform pest control service for me between the hours of 10am-12pm Sept 11. 12:00 came and went with no contact. Over the course of nearly four hours I repeatedly contacted terminix to find out where the tech was to no avail. Management was contacted and I never heard from them either. Finally around 4pm the guy shows up. I took time off work for this for nothing. I was then scheduled for a follow up service for 10/1 between 3pm-5pm. The guy never shows up. No call, nothing.

I've had Terminix out once, between services, to kill the spiders. They came for their regular service 'cause it hadn't done the job and then they came back, but we still had some issues with spiders. They're prompt and polite, and it's pretty easy to get through to them. I know it goes to a call center. However, personally, I'd rather buy locally and that's what it started out to be a number of years ago, but then this guy was bought out by Orkin, and then Terminix bought Orkin, and so forth. I'm not overly pleased and satisfied with the result at this time. I'm really contemplating switching but I haven't made that decision yet.

We've had Terminix inspecting for years but this is the first time we've ever needed a treatment. Trying to schedule was a bit of a bumpy road. The gentleman who came over and gave me the quote for the treatment had me electronically sign in a portable device. Then, he sent me the contract via email. When I got it, it didn't include the treatment for carpenter ants, which we agreed was needed and it was an extra charge. So, I wasn't sure whether the contract was correct or not and it took multiple calls to the Terminix 800 number to get that resolved.

My husband was the one who wanted the service from Terminix. He bought into the monthly plan so the reps come once a month. We did a termite setup because there are termites around the area and we wanted to be preventative. There are also a lot of spiders and ants. They call and give us a rough estimate about the days they’ll be by. They give us a call a few days beforehand and say the day and time they’re gonna be there. Usually, the days and times are fine for us. We have to be home to let them in the backyard. So right now, with schooling at home, it's been working because I'm here. The service has been fine. Sometimes we get different people that seem friendly. I haven't seen any ants or any spiders so it may not be 100% effective but maybe there's a slight reduction in the pests. Everything's been good so far.

My parents use Terminix and we decided to go with the same company. It was easy to set up the schedule online and I had no issues.

Terminix is good and professional. If you ask a question, they answer it. If they don't know the answer, they find out and let me know after. The exterminator was nice and polite, and seemed to know what he was doing. We only had one snafu when he was running late, but outside of that they've been here. The value is good. I don't see any carpenter ants nor spiders, which is a good thing, so I am happy. He also seems to be taking care of the mice problem we had.

I always kept the service when I first purchased the center because I know it's essential due to the line of business that I'm in. We also have a big dumpster and I didn't want us to have any unfriendly visitors while parents are here. I've been with Terminix for three years, and I'm still satisfied with the service. Charles is very efficient in what he does and has a good eye. He always finds little stuff. He also calls me to ensure that I'm going to be there. Even during COVID, he was still able to come and service the center. I really appreciate him going out and going the extra mile just to make sure that his clients are being serviced.

I was having a major issue with roaches. I was trying to do it on my own but what I was doing stopped working. I guess they got immune to it, so that's why I decided to go to Terminix. The service has been good but I did have a couple of issues with them. They were supposed to credit my account and it doesn't look like they have so I got to call the department manager back to find out what's going on. I moved and transferred my service. I had them come out and do an extra service, and they said it wouldn't be charged and that they would still come out in June for my regular service. They charged me anyways and never came out in June. I called Terminix and a manager was supposed to call me back, but no one ever called me back. When I finally found the card for the manager in my area, he said they never received any information from the call center. I told him what happened and he said they will credit my account. But when they came out in September, I still got charged so I don't know if they credited my account or not.

I had an inspection with Terminix and it proved to be good. I’m happy with that. The tech had to do the inspection and crawl underneath the house. As far as the scheduling, they had called and asked if I'd be available, and I said I was. The rep I dealt with was very thorough and pleasant.

I called Terminix a year ago because I had some kind of a vermin under my house. The young man worked and worked but never could get it to come out. It was probably the wrong time of year. It was winter instead of spring or summer. He found two places, one on the north side of my house and one on the far south side of my house, where whatever it was had come in and out. When he couldn't see it, he left several different kinds of food for it to eat in the box trap and then, he brought some heavy metal inch-wide wire-looking stuff that doesn't bend. He drove it into the ground by the side of my foundation. Whatever it was could have died under there.

I’ve been a customer of Truly Nolen and I noticed some pests in between visits. I called them and they said they wouldn't come out without an extra fee, so I set about looking for somebody else and settled upon Terminix. I switched to them about a month ago. They came out and took care of my problem within the week. The technician was informative and knowledgeable.

I've been a customer for years with Terminix but not happy with them. In July a salesman came to check termites in my attic. He told me there are termites, definitely need fully spray treatment. After he found that I have plywood termite service contract with them, he immediately change his words and said the attic is clean, no termite, no treatment needed. Then he said, "You need pay $99/month for subterranean control, otherwise your house will be destroyed." How can I trust him?

They came to spray for pests indoors and out. Outside treatment did not work so we called them again and said the fire ants were all over the place. Our service man did return and seemed rushed to get rid of us and walked around the house with a plastic drinking cup and looked around and said he saw no ants. He sprinkled a few little sprinkles here and there. The fire ants were back again as well as other ants. My husband had bites all over his leg and my dog had several bites too. I told them I was not satisfied with their product at all and wanted a refund and cancel the service. They cancelled the service and returned a portion of the money. We called different company and we are infested with ants and they nested in a tree and killed the tree, now we have to remove the tree and replace it.. It is a small palm tree. When I contacted them again they told me.... "NO MORE REFUND. Have a nice day!" BEWARE OF TERMINIX.

Very comforting and easy to work with from start to finish. Evaluator, sprayer & installer extremely helpful & efficient. Called prior to arrival each time. Environmentally concerned, & great follow up.

I've been a customer for years and have rarely needed to call them. We've got surprise guests now - mice. I called them and left a message. Called back the next day and finally spoke to a representative who told me that I would get a call within 24 hours from Robert **, the service manager, to schedule technician service. It's been 4 days and I haven't heard from them. The mice are still here.

If I could give a company a zero star rating I would give it to Terminix. I will say that all of the bad comments you’ve read here about their unresponsive customer service and spontaneously switching your pest control appointments without telling you, are ABSOLUTELY TRUE. Every single time I called their customer service line, I was never able to get a live person. I ALWAYS got this automated message saying they were “experiencing longer than expected wait times”, no matter what day of the week or time of day I called them. Half the time, I was able to input my phone number and one of their customer service reps called me back within about 30 minutes. The other half of the time, my call was automatically dumped to a voice mail system where I was told to leave a message, and the customer service rep called me back – 24 hours later.

I bought a house in Feb 2019 that had a Terminix termite bond for many years. The previous owner gave me the paperwork and a bill that was due March 2019. I called the 800# changed my name on the account and mailed a check on March 1 for $399 which they cashed in mid-March but come to find out now that I'm chasing a renewal that they had cancelled the contract in Feb 2019, just didn't bother to tell me and still cashed the check. Talked to the previous owner and he didn't cancel, neither did I. 800# says local office cancelled but can't say why? Now I've been holding over 30 mins to get my $399 back which is all they say they can do for me. I wanted to renew the bond without a penalty since it's their fault! But they aren't giving me that option with no explanation! They suck.

Had a major ant problem in the house. No more ants! The ants came in hundreds in the kitchen, bathroom, basement and living room. The specialists are knowledgeable, professional, courteous, and in this quarantine time, always come protected.

I am thoroughly disappointed with the service provided by this company. We are 11 months into living in our newly-purchased home and we noticed we had an ant problem inside the house and mice in the attic. After doing some research, we decided to go with Terminix. I spoke with a rep on the phone and decided to go with the pest control plan with the rodent add-on, with the service being scheduled for the next day between 3pm and 5pm. The next day we had gotten to 6pm and still hadn't heard a word from the gentleman who was performing the service. I called Terminix and got nothing but automated messages.

They charged me $1500 for a service they couldn't provide, I requested my money back and they kept hanging up the phone on me. I called Terminix because I have some issues with pest and I needed a professional company for pest control. They sent a salesperson over (Troy) to give me a quote on Monday (August 10th) and I agreed and paid $1377 for pest control and $119 for anti-insects spraying all around the house. The salesperson guaranteed that I won't have any insects for 3 months and that the pest control team will service me attic and block all entrances and clean all the dead rats from there, they will block all entrances around my house to prevent rodents and animals from entering the bottom of my home and he said they will make sure every single entrance to this house will be blocked.

We have an exclusion service for bats. After trying since March to get someone out for the second call out (once bats had been identified) We have received no shows every time. No email or call as to why just tumbleweed. 100% satisfaction are unfortunately just words. We canceled with them today after 5 years. No point paying for a service that you don’t get. After my wife and I have been loosening hours on the phone with promises someone will be out this time. We came to the conclusion there is a repeating process here that’s getting us nowhere. Sad really, all they had to do is just turn up one in the 3 times they said they would to keep our business. Not like our bar was high.

The short version: Terminix is impossible to call when you need help, the technicians arrive onsite unprepared, their scheduling department is a disaster. If you have a specific issue, forget it, this is not the company you need. My experience: I called Terminix about critters in my attic. They set an appointment with me for the Friday afternoon. On the Friday morning they called me to notify that they had no openings on that day (this happens I suppose) and then proceeded to reschedule me for the Saturday afternoon. Their technican arrived; and said there were no notes about critters in the attic and that he did not bring any of the tools required to take care of it. He said that he would notify the regional manager about this and they would contact me to get this resolved.

I made an appointment for August 1, 2020 between 1-5pm. The Tech was supposed to do the first of four quarterly treatments. After hearing nothing from the Tech, I called Terminix a little after 4pm to see if he was on track. I was told my appointment was for August 8th, not the 1st. Not true. They changed it without my knowledge. I was in a bind, too busy to set up another company and decided to go with the August 8th "change." The 8th came and I called the company again to see if the Tech was on track. This time I was told my appointment was for August 31st, not the 8th. They changed it again! The operator got the Tech on the phone and he was going to call me. Never did. Don't use this company. Can't rely on them.

Steve **

I told Terminix I would only continue their service at the rate of 1 visit per 6 months. The representative agreed and said he understood. Then he came out back a few months later while I was gone. I immediately called canceled service and was told the fee would be waived on the unrequested service. I then received a bill in the mail for $140 on the service I was told was being waived. After a 20 minute wait I reached Tyriek ** who was no help. He told me he would do his best. His best was not that good. I had been a Terminix customer for over 10 years. I think they are suffering under Covid.

I have used This company in the past and service tech, Bob, was great! This time was assigned another tech. Was given cell number to call. Left several messages and got no return call. Called manager and got no return call. Called customer service and was promised a return call in 1 to 2 business days. No call. Called customer service again and after a 30 minute conversation with a very nice Rachel, I was promised a return call from a manager. Guess what! No return phone call. Got another company and after one visit, problem solved. Terminix got me for $136 but will never get another dime from me or anyone I know. They don’t deserve the one star I gave them.

I called for Terminix inspection and they set up with Christopher on July 22, 2020 at 2 pm. Eric came on July 21, 2010 at 1 pm with no notification. He completed the inspection and never gave me a receipt. Unfortunately for me the VA loan needed a receipt. I called the company every other day, trying to get a receipt. No one would return my phone or provide a receipt until 15 days later( which pushed my closing to the following month). This company will not return your phone calls lied to me. On the other hand employees are great at apologize and pushing the issues to other and getter on where. The price was also higher then they quoted.

I had attic insulation removal performed yesterday but nothing of what I was promised actually got done. I have 3 days to cancel in which I did today the second day and was told I have to pay $1900. I was completely scammed and will be taking them to court and making sure that everyone is aware of what kind of company Terminix is. In the contract it states I have 3 days to cancel and that Terminix is to come and remove their goods within 20 days, nowhere does it state I must pay for something that I am not keeping. Horrible experience!!!

The sales and contracts department is always available. However, for other customer service issues, there is a noticeable wait time. For my initial appointment with Terminix, the technician didn't arrive within the timeframe nor call to cancel or reschedule. Being a potential customer, this is unacceptable. I had no choice but to cancel my contract with them.

The problem was resolved quickly & efficiently. Thanks!

I called for a pest inspection when I heard a rodent in my wall. The inspector from Terminix came out and quoted me $11,000 and said I needed new insulation. He also said the financing was 10% interest and when I had the paperwork emailed to me it was 18% interest. I got a second opinion from a home inspector and another pest company. The home inspector said the insulation was fine and the other pest company quoted me $500 for the pest removal. I'm appalled by dishonesty of Terminix.

This company sucks. I received a call from the company 2 weeks after my pest control service in March 2020. The supervisor called to advised that the tech that came to my house tested positive for Covid 19. It was a heads up that we may have been exposed. Nobody in my home showed any symptoms. I called approx 3 months later to schedule a pest control service, since I started seeing a bunch of ants. The same tech from March called to advise he was coming. I called the company’s call center to advise I did not feel comfortable with the same tech coming back to my home since I have small children and I have a Heart condition. The call center rep said a field manager would contact me regarding the situation. I’m still waiting on that call.

I received services for attic insulation. The workers were great and professional. The product was very satisfactory. We received our bill and paid for the services. We noticed we had been charged twice. Some at Terminix had used without our knowledge or approval our bank/check routing number and stole over $7,000 from our account. When I called Terminix to inquire about this, I was told it would take over a month to receive a refund. I am not receiving a refund. I want the money back that Terminix employee stole from my account. I am so disappointed. I have cancelled all services with Terminix. I am so disappointed that I have to wait for my money to be returned to me after it was stolen by a Terminix employee.

If I can give 0 stars I would. Frustrated, Livid and angry only touch the surface of what my wife and I are feeling after the experience we had with Terminix the last four days; and the problem has yet to be resolved. We signed up with Terminix less than a month ago and I will be cancelling our service tomorrow and will make sure our money is returned as Terminix did not hold their end of the bargain (aka contract). Poor is an understatement about the service we have received and all while my family's well-being is at risk. We woke up Saturday 7/18 to find fire ants in our pantry. We called Saturday and was told the earliest a technician could come out was Wednesday.

I finally got to speak with the owner of the local franchise. After discussions we came to an amicable settlement of this matter which satisfied me and which I do not care to go into. Thank this Consumer Affairs for helping out.

They were there for the money but when I had a problem and called they set up a time but never showed up. Called again same thing. I've now called 10 different nos. Still nothing. Just put on hold for long periods of time. Ask for a supervisor or mgr and either get put on hold then get mysteriously disconnected or they say mgr will call back in 24hrs and it never happens. I even called the guy who gave my home inspection but will not answer or call back. VERY displeased and planning to do every review so people will know.

Imagine the most stressful move, when relocating to a different community. Besides the normal stress, we had our buyer's termite inspection submitted to us with some gray areas. Enough so, that their lender needed clarification. I spoke with 5 different Terminix managers and sr. technicians, no one could help, seemingly. I was finally directed to Ashley ** in the Phoenix area, (maybe Tucson) she made things happen. She got a tech out the next day, a treatment completed, a subsequent wdiir generated, and it was enough to satisfy the VA buyer's lender. She thought out of the box apparently, she should be congratulated and thanked abundantly. She did what others apparently couldn't, she fixed the issue.

A kid came to my door a few weeks back selling Terminix services. We do have sugar ants, as do many people in our area in the summer. However, we live on a lake and are very concerned about runoff, so we never use any herbicides or pesticides on our property. When I told the kid this, he actually acknowledged that Terminix had been sued for this kind of thing in the past and said they now used something that was plant-based. So I agreed to give him my email address so he could send me more information. But I was emphatic that I would need time to do research, etc. and did NOT want to schedule service. As I told him, I was also caring for ailing parents and really did not have much time. As such, I had not had any time to open the emails he sent. (Both from "do not reply" addresses, one confirming my email address, which I didn't do and another, immediately following that one, listing an appointment that I did not make!)

Very, very disappointed with your company and your customer service department. I was a customer of a family owned pest control business that you took over. I've been paying $125 PER MONTH for weed control since they took over and still have a yard full of weeds. I grew very tired of paying for a service I was not receiving and tried to call to cancel my service. After being placed ON HOLD for over 45 minutes and having to listen to your looping message over and over and over again, I finally gave up and wrote PLEASE CANCEL MY SERVICE on my bill and mailed it in the envelope provided. At the same time, I also scheduled a bank check to pay the $125 that I currently owed.

I signed a contract a year ago to treat for termites. The problem continues to get worse and the company has been slow to respond or offer any suggestions for addressing the problem. It takes several phone calls to get a return call and then weeks to get a service appointment. The tech continues to say that the treatment is working but the swarming and wood damage continues. Please consider other companies in NC High Country.

I've started out with a no show. Had to call back several times. Well they finally came out and treated on June 13 2020 and my daughter's getting bites already and it's July 2 2020. They never brought out mattress and box spring encasements. They never returned phone calls. I'm scared this is bad company.

Terminix bought out the original company we used for pest control. The new rep came out to inspect our house. He said we would have to sign a long term contract as well as have our insulation from under our house removed at the whopping price of $10,000.00. We would also have to sign a long term contract for another, according to him great value of $2,700.00. Needless to say I was shocked and said to write it down and I would give it to my husband when he got home. Needless to say we fired Terminix and hired a local company to do the work. No long term contract, less per month and this new guy was shocked to hear my horror stories and the prices. Shame on you Terminix for trying to take advantage.

They have the worst customer service ever. Everything seemed very easy when we made the payment for termite treatment. The technician (Michael **) refused to spray my house inside, that’s where we saw the termites and the reason we decide to call this company. He was rude and his answer when I told him I was going to ask for a refund was “We’re not losing anything but just a client”... Haha, crazy. I made 3 appts in 3 weeks, and he refused to do it. He said he would only do it if he sees the termites himself, despite he could see all the damages... I was charged 1,400 dollars. Every time I had to call them I would stay on the line for 1h on hold. Definitely avoid this scammers.

We have been a Terminix-LaPlace customer from the time we poured our slab 35+ years ago. We are just finding out (March 2020) that they have been taking our money (approx. $8,000+ over that time) and had not performed ANY of the services they say they provide. Traps are supposed to be place by bath tubs to check for termites and we have NO TRAPS. Drill holes are supposed to be in concrete slab areas (driveway, porches, patio) and we have NO DRILL HOLES. We have lots of concrete areas that they could not treat without drill holes. Failed at checking inside of home for years.

I contacted Terminix to resolve some bee and bug problems I had around my house. After the first treatment it was obvious it did not work as the problem persisted. When I reached out to Terminix I was told that they would not honor their guarantee. I could not be more dissatisfied with their service, if they would of offered me a refund I would of moved on but now they have the nerve to offer this guarantee and not honor it. Very shameful and disgraceful.

On Tuesday, June 2, 2020 I had Scott come and inspect my home and exterior for termites. He was very thorough. His State of Florida ID # was on his card! He gave me a tri-fold brochure with three estimates for protection against subterranean termites. I had two more companies coming to do the same. Who would not get more estimates? Well, the next inspector gave me three estimates also; one of the estimates included dry wood termite protection.

After a few missed appointments when tech did not shown up and tons of spiders, scorpions around my house I decided not to go with poor Pest control and keep only termite protection. Terminix never responded to my written complains I sent and never return my calls in waiting line when I left my number to call me back. I feel like I was paying for nothing when agreed for Termite + Pest bundle. Now, I can't contact them to cancel useless Pest part of the agreement. Instead I am receiving emails and statements to pay renewal or they will report and negatively affect my credit history. I am desperate to contact them and cancel part of their service. Neither I am willing to pay for job they did not do well. I am glad they now have another poor deserved review from real customer. What customer service they are?

My elderly mother paid a large sum of money for Terminix to drill holes and apply Termidor into the ground and through the concrete around her home. Mom has passed away and we now have a contract for the sale of her house. The buyer called two different companies for a termite letter. Both companies are reporting to us that the termite treatment was not done correctly by Terminix. They also found inactive termite tunnels. The closing is in two days and Terminix has not called me back to address the reports generated by the other two inspections. The buyer wants a complete report from Terminix and all records for the property or a complete new treatment of the property.

I have been paying for this service for almost a year now and the do nothing!!! No visits and no check ups!!! I switched from Cooper have regretted it from day 1!!! Horrible customer service and over priced!!!

I recently purchased my home knowing I should have termite prevention maintenance. I reached out to the previous owner to asked who they had. They told me they had Terminix. When reaching out to this company, I was initially told that I would need an inspection before they would give me a quote. I agreed. A couple of days later, while I was driving, a gentleman called me to inform me that I did not need a quote, and that previous owner paid for termite prevention good for the remainder of the year. He told me I did not need an inspection, and that a manager would be calling me back to arrange a time to set traps, bait, or whatever was needed.

Terrible!!

I have been a quarterly service customer for years. I called to cancel my service contract on June 3, 2020. I was told by “David” that my contract renewed in May 2020 and I was obligated to another year. He told me they would give me a 10% discount for the year. Big deal. That’s $14.80 per service. He wasn’t even apologetic about it and basically hung up on me. I don’t want this service but am stuck paying for it for the next year. I told him to make sure he notes on my account that next May my contract is canceled and I won’t pay for any services after that and I know my call is being recorded for supervisors. I wouldn’t pay the bill but for the fact my credit will be affected.

I was enthusiastic about the pest control & prevention service that was presented by the sales rep, but made the mistake of paying everything upfront. You would think I would know better. After that, I never heard from the sales rep, not even a courtesy call to see how things were going. From then on no one followed up. I had to call to schedule technician visits and they never came when they said they would. The technicians, however, did a good job. When I expressed my dissatisfaction, the sales rep and manager said they would schedule a call with me due to COVID-19. That call never happened. I anticipate the actual pest control & prevention service will end up working, but urge others to think twice about Terminix for customer service after the sale. No one there seems to be concerned about it.

According to their phone message, Terminix guarantees a solution within 24 hours. Still waiting. Two weeks AFTER the outside was sprayed for ants and pests we now have an infestation that happened suddenly. 2 days ago I called 1-800-TERMINIX and was told someone would call within 24 hours with an appointment time since they could not find ANY available. 24 hours later I called again. TWICE. No calls back. No one follows up. No one cares that I have ants crawling across me in my house. Yes, it is is holiday weekend, but it WASN'T when I called yesterday.

I wish that I had read all of the other terrible reviews about Terminix’s basically non-existent customer service before I signed up with them. Their schedule for coming to your house is automated. They set it without checking with the homeowner. I am having extensive construction done on my property and it would be silly for Terminix to treat a worksite. Even though I communicated to Terminix that I was cancelling the scheduled service, I received two notices that they were coming. I had to call and stay on the phone for half an hour to make them cancel it. I said that I would let them know when construction was complete so that they could come. But then the next week, I received another notice that they were coming. I had to go through the same process and being on hold a long period again just to cancel something I had already said not to schedule.

Terminix tented our home for termite treatment and within a year we found droppings again. We purchased the continued guarantee and Have received spot treatments twice and termites continue to show up after a few months. We now have wood damage which we were trying to prevent to begin with. It takes a lot of effort to reach customer service and schedule an Appointment. Today I spent over 2 hours trying to reach customer service and schedule an appointment without success and this happens every time. I am extremely disappointed with all the services, it seems that getting help under a continued guarantee is not an interest of anyone at Terminix.

I contacted Terminix about a potential bed bug problem. Scheduled an evaluation. They came and said yes, there were bed bugs, and it would be about $2,000 to take care of. Scheduled for the exterminator to come out and we sent our cats to be boarded. There was 1 exterminator that came out, he didn't have any of the bed encasements for the beds, didn't put any of the traps under the furniture either. He also asked my husband where the problem was.

I've had a contract with Terminix for a year now, and half of the scheduled appointments have been me waiting and no one arriving. The most recent time, I called customer service to see what was going on and since they couldn't answer, I asked them to put me in touch with the local office/technicians so I could speak with them directly. The representative hung up on me. I called back and got her again. She claims she didn't hang up on me, and so I asked her again to connect me with people who are actually in charge of the local appointments. She became extremely agitated and hung up on me again. This is insane. I'm paying for a service, and when that service isn't performed--at all, I have a right to some answers without being insulted and ignored. Don't use Terminix. Save your money and find a company that doesn't take you for granted.

While I was gone on business my wife signed up for Terminix for pest patrol. My wife not knowing anything about pest patrol was told we needed termite control as well on a brand new house with a 1 year warranty on it. Since we have not had our sod laid yet in the yard they have not put any items in the yard yet. So service has not been performed. I got home from my trip 4-5 days later and my wife told me we just spent $1200 dollars on a termite service. I called to kindly decline this service due to this house being brand new. They have refused to credit back my money for once again "SERVICE THAT has NOT BEEN PERFORMED YET". They stated that we had 3 days to back out of this service at the time. Well once again it is a brand new house. Regional Manager was a complete JERK and continues to refuse a refund. I am now trying other avenues to get my money back. If you live in the Davenport IA area DO NOT USE TERMINIX.

I paid $1000 for Terminix to come out to my house in June 2019. They started bed bug treatment and returned for several months. In Janurary of this year they stopped returning my calls. Now they tell me my service was complete and they will need another $1000 to continue my treatment. I am getting rid of my couches for the second time and I can't get them to return my calls.

Have a pest contract with Terminix. When I had a problem with rats invading my crawl space which is walkable I was told rats have to be inside the house. 2 years ago they removed a dead rat from the crawl space because rodents were covered. Today they are saying I need to take out an exclusion for several hundred dollars to cover my problem. My hard-earned money was thrown out the window. This company tries to sell exclusion plans. They did nothing for me under my pest contract. On Ring video showed Terminix guy was there 10 minutes with his little sprayer. I went to hardware store and bought container of Ortho for $13. They charge me $100 quarterly for nothing. A rodent is a pest. Now all of a sudden has become an exclusion. Shame on you. You will waste good money for nothing with them.

I spoke with a company representative who is working to resolve issues with company response to my concerns. The manager was respectful and seemed understanding. There remains to be a problem with the call center in that these call center representatives do not have the knowledge or authority to resolve issues and will not provide local office contact phone numbers or persons and many times they are just rude. With that being said I hope Terminix will address the call center issue but at this time I am very appreciative of Terminix's efforts to address and resolve our service problems.

This is the only company I know of that schedules inspections for me when it's convenient for them, without checking with me first. They are so "not customer friendly" that I have to laugh. Left me a VM yesterday saying that they would be coming this morning. 8-10 AM. It's now 9:47. No sign of them. The only reason I have not already changed companies is the hassle factor. Evidently I accept mediocrity. Sad.

Initially I was very excited for this service. But once they were done and left I started finding damage around my home that they caused. They have not yet told me how they are going to reimburse me for all the damages. A person did come back the next day and took my boxes out of the attic and put them on the ground for me that they very rudely sprayed all that so called insulation all over! My stored stuff in the attic all ruined! I had important papers stored up there. They sprayed all over all of them instead of taking them down out of the attic before they did their thing! Pretty bad and unprofessional. Also, they stomped in the attic and caused my texture on my kitchen wall to crack from the ceiling to the floor. They have not yet offered to fix this or to reimburse me to fix this. Also, my water heater quit working after they left that day.

Wish I could give a zero star‼️ Paid $1500.00 for a bedbug treatment and no good results. Still have bugs after carefully following their recommendations for preparation which is not an easy task and having to leave my home for 48 hours which they don’t mention until the day of arrive, which was an added expense for hotel. Of course after 25 day I called to complain and they did come back out and supposedly retreat but same results, no preparation was necessary because I still had not put things back in place that were taken out of my home bagged and laundry.

We hired Terminix last fall to do an exclusion installation. 1. Fencing around lower deck area. 2. Closing up all entry points for attic mice. Sam the tech tore up our Newly installed landscape, and did a horrible job. The supervisor Nate, came out days later with a horrible attitude. He never apologized for the poor service. However he agreed to bring out a second crew to fix. It took them over a week to come back out. The second crew including supervisor, took liberties that were not agreed. They threw their trash on top of our bush trees, destroying them. They never fixed our walking bricks. The walking bricks are not secure as they were before. They trampled down and covered up part of our newly installed plants with rocks. Bottom line our landscaper requested $1000.00 to repair their destruction. Terminix refuses to acknowledge or take responsibility. We will never recommend them for anything.

We have been loyal Terminix customers for 19+ years in our current home in NC. Even though they have been under contract to 'pest control' our property, recently we've had to engage additional (expensive!) services for other services once an infestation is discovered. For example, last year, squirrels were discovered in our attic and we paid $885 to remove the animals and do the exclusionary work on the roof. Two weeks ago during the 'annual inspection' in the crawl space, I was presented with an work estimate of $5,586.50 to remedy a mice problem down there that was a known problem for the last several years (it included exclusionary work + clean up + ~$4K worth of insulation that needed to be replaced).

I called Terminix and was told that the for for 3 months was $129.00; I scheduled the appointment and about a half hour before arriving the service man called and said his management had wanted the price increased to $179.00 and all other fees were increased, subsequent visits $249 every 3 months, This is my experience. STAY AWAY FROM TERMINIX, they draw in potential customers and then hope they will pay the gouge fee out of necessity. My experience with TERMINIX shows their business behavior is not honorable in my opinion.

Made an appointment. It was changed without even telling me and I called and they said the service manager would call me back. Never did. I called 3 times in one day and they told me I could not talk to a supervisor so I cancelled my contact. It was the worst experience I ever had. Go some else.

Terminix was contracted to perform a tenting service at a cost of over $10K. The contractors/employees of Terminix, when removing the tent, caused over $8K in damages. Terminix refused to take responsibility. I have tried for over 18 months to get an amicable solution but they have done nothing. Horrible customer service, horrible job performance. I would never ever recommend them if you value the condition of your roof.

Contracted with Terminix to remove old contaminated insulation, sanitize, close all openings, and blow in new insulation in attic. They contracted with an outside company to do the job without my knowledge. Sanitizing and closing of openings was not done. There were questions between Terminix and their subcontractor as to who was to do what. Terminix charged my credit card for the full amount of $5,520 when they said they wouldn’t as the job was not complete. Managers do not respond to my calls and some of my calls get routed to call centers in the Philippines. Job still not complete. This is not an ethical way to do business.

They promised to get rid of bedbugs. After me calling them back 4 times still have them..I got rid of a lot of furniture clothes etc house stay tor up for weeks because I was afraid to put my house back together. Still have bugs..Then I stopped pay UK ng and they attacked my credit score..These people are liars..I am on a fixed income and they have wrecked my home, my credit..I advise you to go elsewhere..I am 64 and I am devastated.

We have had very good monthly service from Terminix for several years now. We changed from another provider when we moved, and are more satisfied. The inspector never fails to call us before he comes out and always leaves a report. When we had trouble with carpenter ants, they quickly identified the source of the colony and the queens (unusual being more than one) and wiped it out quickly. We have never had another problem. I have found the inspectors to be very professional and friendly, and they are great at answering any questions I might have. We are very pleased with this service.

I have 4 houses that are covered with Terminix Termite Service and it has been a complete nightmare. They have cancelled my service in error. They sent bills to the wrong address, cashed checks that were sent to them and claimed they never got them (fortunately I had cancelled checks to prove it). They routinely post my payments to incorrect addresses that I have to straighten out. This has been going on for close to 3 years. I have asked for proof that payments have been received and been told that they don’t provide receipts (I eventually got one after multiple requests). They have sent my account to collections in error and have apologized to me but I keep getting calls/letters from a collection agency. It has taken a great deal of my time to deal with this collection agency and they are waiting on Terminix to remove their claim, it has now been 1 month and no action from Terminix.

I have been using Terminix for several years. They have kept my home bug and pest free. They are reasonably priced and their service technicians are professional and thorough. They are #1 in my book! Thank you Terminix.

Absolutely poor customer service. Made an appointment. No one called. No one showed. When I called they put me on hold and after 3 minutes they hung up on me and didn’t call back. I took off work for my appointment and it was a no call no show. Absolute a horrible company and you’ll waste your time. Use someone else. Please trust me. Orkin showed up same day an hour after I called and were professional and kind. Again don’t waste your time with a joke of a company Terminix!!!!! Feel free to contact me and I’ll tell you the truth again.

After having their services for nearly 10 years, we decided to cancel our contract due to pricing increasing throughout the years. In January 2020, I called to cancel the contract. Apparently the employee who took my call did not cancel our contract (I would not have know this was not cancelled as she told me all of my bank information had been deleted, as I had auto withdrawals). After a few days of this, I received an email stating they took my 1st quarter payment, so I created an online account, went on and cancelled the contract myself as it wasn’t cancelled as I was told.

They came out to my house after I CANCELED the appointment and performed HALF the job (on a rainy day) and left me a FULL bill back in October. I refused to pay the bill since the service was not completed and the inside of my house was never done. Every week since (it is now February) I get harassed from their collections department trying to get payment. I have called the Roselle NJ branch managers Jose ** and Rick ** SEVERAL times and they DO NOT call me back to even try to resolve the issue. I have a spreadsheet with the date & times of my phone calls to them over the last 4 months. Now I will be forced to pay the bill or it will ruin my credit. An awful way to do customer service. They should be ashamed of themselves. I will NEVER use their service again and will tell everyone I know (and alert the social media pages) to never use their service.

Terminix forced me to pay an illegitimate past due balance via collections that I did not owe. In April of 2019, I mailed a termination letter to Decatur Pest Control informing them to cancel my account at address: ** Atlanta, GA 30324 as I was moving to Florida. Subsequently, Terminix acquired Decatur Pest Control and proceeded to service my previous residence without my knowledge. After receiving invoices in the mail at my new residence I discussed the situation with Terminix numerous time regarding my termination notice to Decatur Pest Control and to cancel my account and remove the balance. Each time I discussed with Terminix, I was informed they would remove the balance and close the account. Clearly, they weren't being honest and they submitted the past due balance to collections. The collection agency harassed me for three weeks forcing me reluctantly to settle the balance despite the illegitimacy of the balance.

Polite, pleasant people, who do the job, with no fuss. External pests, are dealt with, without us being disturbed. Internal pests, are dealt with, without fuss, and by pleasant people. Reasonable costs for service.

We have been a Terminix Customer for 23 YEARS, until today. First of all we could never get the tech to call us the day before, it was always their stupid recorded call. They would claim they came to spray and didn't and they were always changing personnel. (They cannot keep good people). The last straw was the tech once again said he came to spray, my son was home and all he did was park in front of our house for about 15 minutes and NEVER left the truck and we were billed. Us be LOYAL customers we thought, he will be back, NOPE. Then we decided this monthly crap was going south so we decided to to to quarterly billing, they failed to tell us the amount was the same. So why the Hell would I do THAT.

I have been with Terminix for at least 12 years. The company is great and very professional. All the technicians that have served us have been awesome. They work with the customer no matter how big or little the job may be. I would most definitely recommend to my friends, which I have.

Terminix billed me $375 for service they say they performed at my apartment building in the 60649 area. As the owner of the building I never authorized the service and can't even be sure they ever performed anything. Terminix has no signed work order from me, no verbal or written authorization, etc. Additionally, the tenant says they don't recall ever speaking with them. Even if the tenant had called, Terminix should bill the tenant. To show up at a property without the owner's consent, perform work without owner consent, and then bill the owner and put them in collections is simply fraud. There are dozens of negative reviews on multiple websites as to this firm. They simply have no interest in running a business with integrity.

Terminix was contacted to handle my mouse problem. The mice were leaving droppings in the silverware drawer weekly. They sold me a plan claiming it would fix my mouse problem. Within a month my mouse problem got worse and they began leaving droppings in the silverware drawer daily. I called to see what they would do to rectify the situation. The agent who came out to inspect said the plan they sold me was mainly for bugs, spiders, and termites. Offered to sell me another plan to keep mice out and to handle the mice inside. I declined for obvious reasons and demanded they take steps to actually fix my problem before I would pay another cent.

Updated on 02/08/2020: Terminix contacts me after my review to let me know they will contact me to help resolve my case. I don’t understand why no one tried to properly address the issues before I published how they handled the entire situation. I am told that now someone from local office will be contacting me. As a customer with this experience, as you can imagine, I don’t want to have any further interaction with a local employee regarding any further service options or any other additional work they would propose to do.

I requested to speak with the manager, Tim **, and to be provided a written statement of the response to my claim. No response from management in writing as requested and no follow-up with Mr. **. I have called and been online to request assistance for this latest termite episode at least 4 times. In the past I had fairly good but slow service. In 2014 I had termite swarms and damage in my living room wall of @30+ feet, plus damage and swarms in my master bathroom windows and shower. It was undeniable that there were termites flying all over my house. Although they initially tried to deny that what I saw around the between the marble and adhesive in the shower was termites. I had to capture the termites in a plastic back to show them the termites.

Have only been a customer for about a year and have learned that billing will store CC info without your knowledge or authorization, and will charge your card without any sort of communication or acknowledgement. This is illegal and I will never do business with such a company again, beware of their deceptive actions.

We signed an agreement with Terminix to have new sprinklers put into our front yard. They cashed the check on 10/05/19. Not even 2 months later, one of the sprinkler heads broke underground and was washing away everything around it. We called our salesperson Shawn ** in early December to notify him there was a problem. Contacted him on the following dates: 12/18, 12/20 and he contacted me on 12/21 saying he would stop by next week to check it out. 01/07/20 contacted me for my email address.

I call to inquire about service and advised I wanted to start a treatment but wanted to review my options after the first treatment. They flat out lied and put me into a contract for year but I asked all the questions because I did not want a contract. Their overseas reps are useless and very frustrating to deal with. I am wait for a customer advocate to prove I went into a contract which she admitted there was nothing sigmed. This has been a scam and a nightmare so far. They also automatically charged a card I never gave authorization to do so. I am a 20 year customer service Manager and this is an awful way to do business.

The Terminix salesman came to our house back on 9/30/19, did the inspection and suggested some of there services and wrote us an estimate of the costs. We were told that the 4 season pest control amount was for the first year. In December they came out and sprayed around our house again and then charged our credit card an additional $127.33. I contacted them through their website and the email I received back said that we didn't pay for the first year originally. I offered to send them a scanned copy of the written agreement if they sent me an email address, but so far no response.

I have a bad tick infestation in my home. On a good note the technician did contact me a few days before to understand my problem & to mix the correct chemicals. After arriving they realized how much worse it was. They called the manager & all he said was I will have to change my contract to more treatments. Ok I understand that but the technician never identified the type of ticks or inspected my attic for possible rodents which they could be feeding on as I do not own any animals.

If you refuse a treatment and ask the tech not to come, they come anyway and bill you. Customer service is lousy. There is no local person to contact. They only have a national call center that could care less if you have any concerns. Very unscrupulous business practices bordering on illegal trespassing to enter your property without permission.