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SimpliSafe vs. Alert 360

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by Jessica Render ConsumerAffairs Research Team

SimpliSafe and Alert 360 comparison

If you’re choosing between SimpliSafe and Alert 360, it’s important to know the differences between the two. There are many similarities between the two, but there are also some crucial differences that will make one a better choice for you. It’s essential to know all the options when choosing your home security provider.

Installation and cost

simplisafe logoalert 360 logo
Installation typeDIYProfessional
Installation feeFree$99 to $199
Upfront costBuild-your-own systems start at $129 with interactive monitoringEquipment included in monthly fee
Trial period60-day return windowNone listed
Contract termsNo-contract options available36 months; no-contract options available if equipment purchased upfront
simplisafe logoDIYFreeBuild-your-own systems start at $129 with interactive monitoring60-day return windowNo-contract options available
alert 360 logoProfessional$99 to $199Equipment included in monthly feeNone listed36 months; no-contract options available if equipment purchased upfront

Monitoring plans and pricing

simplisafe logoalert 360 logo
Monitoring price range$15 to $25$49.95 to $59.95
Monitoring optionsProfessional or self-monitoredProfessional
Self-monitoringFree
Upgraded self-monitoringNot offered
24/7 professional monitoring$15/monthStarting at $49.95
Upgraded professional monitoring$25/month$59.95
simplisafe logo$15 to $25Professional or self-monitoredFreeNot offered$15/month$25/month
alert 360 logo$49.95 to $59.95ProfessionalStarting at $49.95$59.95

Security equipment

simplisafe logoalert 360 logo
Wired or wireless?WirelessWireless
Camera optionsIndoor and outdoor camerasIndoor and outdoor cameras
Video doorbell
Control panel
Motion sensor
Entry sensor
Glass break sensor
Keychain remote
SirenAudible panel siren
Panic buttonMedical panic button device; silent panic button activation from control panel
Yard sign
simplisafe logoWirelessIndoor and outdoor cameras
alert 360 logoWirelessIndoor and outdoor camerasAudible panel sirenMedical panic button device; silent panic button activation from control panel

Smart-home features

simplisafe logoalert 360 logo
Smart locks
Smart lights
Smart thermostat
Garage door control
Temperature sensor
Water sensor
Smoke detectorNot listed
CO detector
simplisafe logo
alert 360 logoNot listed

Technology

simplisafe logoalert 360 logo
Mobile app
Mobile app monitoring
iOS rating4.84.3
Android rating4.33.7
Notification/alert optionsPush, text and emailEmail and text
Home automation capabilities
Voice integration
Amazon Alexa
Google Home
Other integrationsApple Watch, August LocksRachio Smart Sprinkler, Sonos Wireless Speakers
simplisafe logo4.84.3Push, text and emailApple Watch, August Locks
alert 360 logo4.33.7Email and textRachio Smart Sprinkler, Sonos Wireless Speakers

Reputation on ConsumerAffairs

simplisafe logoalert 360 logo
Overall star rating2.881.5
Verified customer reviewsSimpliSafe reviewsAlert 360 reviews
simplisafe logo2.88SimpliSafe reviews
alert 360 logo1.5Alert 360 reviews

All information accurate as of publishing date.

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    About SimpliSafe

    SimpliSafe is known for its easy-to-install, wireless DIY home security devices. The company offers professional installation if you decide you need some help. Customers can choose 24/7 professional monitoring with no contract required or self-monitoring.

    In addition to standard home security equipment such as motion sensors and cameras, SimpliSafe offers several smart-home integration devices such as temperature, smoke and CO sensors, smart locks and panic buttons. You can return your system within 60 days if you’re not satisfied. SimpliSafe also sells refurbished systems at discounted prices.

    SimpliSafe Plans

    • The Foundation includes a base station, one entry sensor, a keypad and one motion sensor. It costs $229.
    • The Essentials includes the base station, one motion sensor, three entry sensors and a keypad. The equipment package costs $259.
    • The Hearth includes one base station, a keypad, one motion sensor, a siren, a key fob, three entry sensors and a smoke detector. It’s available for $374.
    • The Knox includes a base station, six entry sensors, two motion sensors, a keypad, a key fob, a siren and a smoke detector. It costs $449.
    • The Haven has the most equipment of SimpliSafe’s packages — it includes the base station, a key fob, a siren, a panic button, four entry sensors, a keypad, a smoke detector, two motion sensors, a temperature sensor and a water sensor. This comprehensive equipment package costs $489.
    • Build Your Own System starts at $184 for a keypad and base station. You can then purchase additional equipment as needed.

    What SimpliSafe customers say

    Customers frequently mention how easy it is to install the SimpliSafe system and say they enjoy using the app to monitor their system. Some customers experienced issues with equipment functionality.

    I love Simplisafe. It is very reliable and easy to operate for a senior citizen that I am. It was very easy to install and did not take much time to do so. I would recommend this system to everyone."

    Gerry of Sterling Heights, Michigan

    About Alert 360

    Alert 360 customizes full smart-home security and interactive home automation systems. It has a comprehensive selection of devices with Z-wave compatibility. The company offers professional installation and 24/7 monitoring. If you suffer a loss due to a home break-in or fire when your system is on, Alert 360 will reimburse your insurance deductible (up to $1,360). All plans come with a free app, and you can get free monitoring when you refer friends.

    Alert 360 plans

    All plans include 24/7 alarm monitoring, though professional installation costs extra. Prices quotes are for Dallas, Texas, and may vary by location.

    • Complete Smart Home includes a touch-screen panel, a video doorbell, a keyless door lock, one motion sensor, three window sensors and a wireless HD indoor camera. It costs $54.95 a month.
    • Door Command includes a touch-screen panel, a video doorbell, three window sensors, one motion sensor and a keyless door lock. It costs $49.95 a month.
    • Smart Door Lock comes with a touch-screen panel, a keyless door lock, one motion sensor and three window sensors. It runs $44.95 per month with monitoring.
    • Smart Home Video comes with a touch-screen panel, wireless indoor camera, one motion sensor and three window sensors. It costs $44.95 per month.

    What Alert 360 customers say

    Alert360 has mixed reviews on ConsumerAffairs, with satisfied customers describing professional service and saying their complaints were resolved. Other customers express concern over equipment functionality and difficulty canceling their contract.

    [Jacob] did an incredible job today installing a deadbolt on our front door! He arrived early, was efficient and professional. Thank you for a great experience! The quality and level of service Alert 360 provides is outstanding!"

    Peter of Tulsa, OK

    Bottom line: SimpliSafe or Alert 360?

    SimpliSafe has options for DIY installation and monitoring with no contract required, while Alert 360 requires professional installation and monitoring of its systems with a 36-month contract. Alert 360 focuses on smart-home automation; Simplisafe offers just a few home automation components.

    • SimpliSafe is best for customers who want a DIY option and a choice between professional or self-monitoring with no contract.
    • Alert 360 is best for customers looking for a complete home security and automation solution with professional installation.
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    Profile picture of Jessica Render
    by Jessica Render ConsumerAffairs Research Team

    As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.