SimpliSafe Reviews

I spent about 90 minutes over two phone calls with SimpliSafe sales representatives putting together a replacement system for Cox Homelife, which Cox is sunsetting. SimpliSafe has a promotion for Cox customers, and after discussing my needs, I ordered about $800 worth of equipment. The ordering and delivery process went fine. The problem came with installation. SimpliSafe promotes installation through OnTech, and the Cox-related discount also applied to installation. But when I contacted OnTech, they told me they did not have technicians available in my area and would refer me to another third-party installer. I was told I would hear back within two business days. I never did.

Trying to reload and or replace a faulty system door lock out of a whole house system. The 3rd assist after the first 2 took all the relevant data, hung up, disconnected went to lunch etc was as useless as the first 2. Miles, asked up front if he were going to go to lunch, end shift, or disconnect, decided not to give me my yes or no answer as requested but instead gave me an entirely scripted diatribe after I told him I listened to prior 2 calls on speaker phone and insisted on taking the 3rd. Read the room simpleton. He insisted on passwords, etc. even after he called me, I gave him email, then he wanted to ask me everything that was already answered, recorded and documented in the system by the first 2 failures. He wanted to know which model we had and which one was just shipped... Needless to say he could not give me a supervisor and hopefully when recordings are reviewed he will be out of a job!

Cameras consistently "disconnect" from wi-fi. At first, I thought it was my internet provider, so I switched. Got the highest speed plan they offered (just shy of fiber) and still had the same issue. Meanwhile, nothing else on the wi-fi ever disconnected or had loading issues. So again, I switched internet providers as my cameras are my priority over streaming services. Same issue. Cameras are constantly dropping from wi-fi. When they do "load" the live view, I get a black screen with sound the majority of the time. Some might say, maybe your Cameras are outdated. My answer to that would be they were recently purchased and the problem existed from day one. Someone else might suggest to move the modem or wi-fi booster closer to the Cameras. Tried that.

This time I spent over 1 hour on chat with SimpliSafe tech support to resolve texting and not working camera. I am receiving text messages from the camera facing the street every time it registers any movements. In the app all options to send the text message are turned off and on both the texting and camera camera option. The tech support could not help to resolve it and he suggested that the problem would be my phone! Also one of my cameras is not working. After going through the fixing he asked me to call a tech support.

The SimpliSafe equipment seems to work fine, but the customer service experience has been extremely disappointing. I spent hours on the phone trying to resolve an order mix-up, and the issue was not handled efficiently. The website is not user-friendly, especially when trying to review orders, returns, or account credits. A security company should provide dependable support when customers need assistance. The product may be acceptable, but the weak customer support makes it difficult for me to recommend SimpliSafe.

Have had a system that I was no longer using. They make it very difficult to cancel your account. Had to have a 25-minute conversation with a chatbot.

I am extremely dissatisfied with SimpliSafe's business model and customer support. I have owned this system for four years, during which I experienced multiple issues with the base station malfunctioning and my wired cameras spontaneously de-programming. I recently canceled my paid monitoring service because the phone support wait times were hours long, and the technicians simply read from the same manual I already had. After canceling, I discovered that I am now completely locked out of managing or adjusting my cameras online unless I pay for a subscription. It is completely unfair to force users into a paid service just to access and configure hardware they already purchased and own. I think an FCC complaint is warranted and I intend to do one immediately.

I ordered equipment a week ago to be FedEx overnighted to Florida. Last Friday, I was told they had to resubmit my order because they could not locate the prior rep's invoice. The rep confirmed the equipment would be there today, and it was not. I contacted them again today, and they still have not processed the 2nd order. My husband flew to Florida today to have the equipment set up at our house there. I've spent countless hours on the phone and with online agents. As I'm typing review, I'm on hold trying to find our order, to get a tracking number and an order confirmation. If this call goes south, I will not become a SimpliSafe client.

I have been attempting to reach customer service regarding a recurring billing issue for several days. Some calls state the wait time is 20 minutes, but, 30 minutes later the time wait is now 40 minutes. Today I was pleased to hear the "wait time" was less than 2 minutes. 22 minutes later I disconnected the call. During another call I was told, press 1 to receive a link to message SimpliSafe. The Link was never sent. Have been a customer with this company for 10 years and their customer service is non-existent. What a shame, at one time I spoke their praise and recommended them to others based on my experience. I cannot suggest them any longer.

I would NEVER recommend SimpliSafe to anyone. Non stop issues with the system and false alarms. When you call no one wants to help. You also sit on the phone for 2+ hrs trying to get help. Someone is going to die because their systems are faulty. It's not worth your time or money. Go buy something else.

They messed up a super simple request. Cancel the service in Florida, but keep the service in Alabama. Luckily, I checked online later that day. SimpliSafe turned the wrong one off. Called again waited on hold etc.. They next left both systems on but deleted the cameras in Alabama. Their app on the phone stated all you needed to do is place the camera close to the base station. The command station online stated there is now zero cameras at that address. I drove 300+ miles to try and fix the cameras. Get the ladder out grab the cameras and now I have to reset them up, hopefully. I called them about it. Waiting on hold, got hung up on etc.. Wasted another hour on the phone. Their customer service sucks.

I am writing this review based on my opinion of the customer service I received, or more correctly did not receive yesterday, June 10, 2026 at approx 11:16 am. Given the numerous problems with the SS Smart Lock over the years in my previous as well as current state of residence, I would recommend that you avoid purchasing this device. In my opinion, there are less expensive and more reliable keypad locks at box stores. The advantage of the SS smart Lock is undermined, in my opinion, by its lack of reliability and less than satisfactory customer service supporting it. I had been a SS customer for roughly 7 years and subscribed to the monthly dispatch service for all 7+ years. I then relocated to a different state in November 2025. I purchased many of the SS devices to set up the house I was moving into including a Smart Lock for my front door. I had also signed up for the full monthly dispatch services.

SimpliSafe System is never consistently working. Equipment goes bad and it always seems to happen in the middle of the night and awakes you from a nice sleep. They or you replace equipment and then it may or may not work. (I ordered an additional keypad at my expense and it never worked.) I have been a customer for 10 years and their prices have more than doubled. I have two cameras that they cannot get to work for the past 2 years. Staying on the phone with them for hours drove me nuts! I bought a WIFI extender they sold that the tech said would fix the issue. Cameras still did not work. I had to buy other brand name cameras. And of course, they are not compatible with the SimpliSafe system.

All equipment failed twice or more times within 10 months. I don't have time to deal with setting up their system over and over again. Further, I am now on hold for 30 minutes trying to get the new base station to work.

I purchased the security service with cameras but most of the time I had problems with the cameras, A month ago the camera did not show any video, there was a message “Unable to Stream Video. We’re working on this issue now. Please try again later.” I called the technician and wasted 1 hour, mostly waiting 5 to 10 minutes online for his next question. After a month there was the same message “Unable to Stream Video. We’re working on this issue now. Please try again later.” I called to cancel the service and I was directed to a ‘knowledgeable technician’. I was told to wait 14 minutes, after 10 minutes I was told the wait time was 12 minutes, and so on. After waiting for 60 minutes online I quit. I would not recommend this service to anyone.

Our experience with SimpliSafe has been good for the most part. We've had four systems total. Three of them have worked without problems, and then one has had repeated connectivity problems but overall, it's still doing the job. The latest time, I had a really wonderful agent who was on the phone for two and a half hours with me, which neither of us enjoyed, but I did appreciate that he stayed with me until the problem was solved. He had to change out a base unit that wasn't working any longer, and then he had to reassign each little device within the house and get it linked to the new base unit.

I have recently had SimpliSafe professionally installed in my home. The only issue I have is that the cameras have a tendency to lose the Wi-Fi connection even when the Wi-Fi modem is only 4 feet away. I even purchased their extender. After talking to them on the phone for almost an hour, I was transferred to my internet provider without being told and received no resolution. We are considering cancelling the service. The only reason we haven't is because we had to purchase all the equipment and would be at a loss financially. The order number was **.

Like many of the reviews I suspect, I experienced periodic connection issues, causing resets of the system, but my issue is financial. The application doesn't have ANY financial information, your pricing, monthly billing date, or payments - which I believe helps them with this part....I cancelled over a year ago due to increased cost and permit, but was still charged full price. Since you don't receive emails or texts for payments, they went unnoticed for a year and a half. I asked for the final month back, I didn't use their service, but they refused. I think now that this is all set up for this reason. Now, instead of refunding a month, I accept your mistake, now I warn everyone about your deceitful business practices, file with the BBB, with my bank, and a small claim. I hope they go bankrupt soon for stealing my money. I bet there will be a class action lawsuit soon, because I have a feeling this has happened to thousands.

Pros: Relatively easy to install; fairly inexpensive; customizable by adding more components. Cons: Customer service isn't good. I called the 800 number. The voice response said my hold time was less than 2 minutes, and I've been on hold for 18 minutes. The smart lock is awful. I have had to call at least 4 times in two years to get help in resetting it. The support people are reading through a script, and appear to be helping multiple people at once. It takes about 30 minutes each time to get the smart lock reset. I'm not impressed with Simplisafe.

System will not complete adding User. Calling support does not correct the failed system. Seems to be no way to correct problem and SimpliSafe seems to have No Way to Reset sys.

Don't think you're safe with SimpliSafe. I have been paying for monitoring for over 5 years, and Simplisafe can't explain why my devices do not trigger an entry to my account, nor can they tell me why I have 30 devices connected to my account. Unknowingly, I have been paying for services that Simplisafe simply, is not monitoring. How can a business not know their own business. Buyer Beware.

I saw SimpliSafe online, and looked it up. I liked the way the products looked and that they were self-installable, and with the monitoring. The cost has increased a lot more than what I wished it would. But I have one of the original systems and I'm very happy with it. I've had very few malfunctions. It's a very reliable system. They got both systems to me quickly, and setting them up was very easy.

Moving so cancelled my policy. Got a call about 2 weeks after I thought it was cancelled and had the rudest customer service experience. Was told I was threatening the agent when I said I had already cancelled the service. Unbelievably poor customer service with rude and arrogant agents.

Horrid. As of recent, March, April, May 2026 the SimpliSafe App just doesn't work on iPhones. I collaborated with Apple Support, its not an Apple thing, its per Apple, the SimpliSafe developer issue. My iPhone is a iPhone 13 Pro Max, with most recent update. No VPN , have tried every browser, Safari, Chrome, Firefox, even DuckDuckGO. I have downloaded the app from the App Store, removed the app, over 50 different times.

Our SimpliSafe system does the things that it says it's supposed to. The call center is getting better in terms of being able to look at the cameras when they're on the phone with me, which is a good value. However, the devices themselves are low quality and don't feel nice to use. The lock that turns the dead bolt seems barely strong enough to turn the dead bolt. Also, it's a Wi-Fi based system, but if you enter the Wi-Fi code when leaving to lock a door on one part of the building, another door could open, thinking that its Wi-Fi was entered. So you could try to lock up your building, but you leave a door wide open because the wind can blow it up. And in the middle of the night, there's an alarm call. I have to walk around my building to make sure that there are no doors that were opened by me locking up. That feels cheap. I would not recommend it to a friend, because it's clumsy.

I liked that the installation wuth SimpliSafe was simple. The equipment is fine and it suits my needs. I don't use it much, but it's nice to have.

We've had SimpliSafe for at least six years and it's worked well for us. Our primary reason for getting SimpliSafe was that there are no contracts involved. Having that flexibility was important, and it's worked. I've bought two different kits, at this point. I designed the initial one 'cause I don't think any of the packages were exactly what we were looking for, which was basically a lot of window and door sensors. The second one I bought was through Costco.

My son had SimpliSafe and he thought it was good for him. He told me to try it and I did. I got it for my dogs so I can see them from the inside of the house. I had used cameras before but I wanted some extra. I'm pleased with SimpliSafe. However, right now, the system is not working. The base of it is not functioning right. The sensors at the door are not working. I don't even know if I'm still paying a bill.

It's been seven or eight years we've had SimpliSafe and we haven't had to call too much as far as anything. So, overall, things have been good.

Accountability, responsibility is not SimpliSafe concern for consumers. The People that keep them in business. No longer offices in America. All in India. They cut integrity for a higher standard. They tap charge cards without permission and has become a thing to worry about your finances and privacy folks. The owners are greedy and lost all values once was a pride of American businesses. Now it’s about control and no longer about the consumer! I think the battery cost is ridiculous but due to refurbished items. The cost a service that seems to always be offline. The SimpliSafe is not impressive nor do they have my respect. The India move changed the company and it’s not all that folks. Been in it for decades and thinking of dropping. I have nothing most of the time as it stands now. I have cameras and neighbors that are probably better than a company run from India. Sad and disheartening.

We signed up on Aug 4, 2025 and were promised a visa gift card. It has been 8 months now, and we have not received it. I have sent multiple emails with no response. I have called 3 times (Dec, Mar., Apr) and I am told that the request has been escalated and that Simplisafe will get back to me in 24-48 hrs. No one has got back to me any of those times.

Another customer referred SimpliSafe. One time I had a problem with a sensor that SimpliSafe quickly resolved. Another time was an inquiry. I was selling a property and I wanted to know what their policy was about transferring the hardware to another individual, if they would take their own plan and assume it that way, and that was resolved quickly.

I've had SimpliSafe for almost two years and it's absolutely terrible. I'm so tired of being locked out of my own house or unable to lock the door because of app or system issues. It happens over and over. Yes, batteries are full and that's not the issue. Just constant failing to work or the app has an error. I wanted the SimpliSafe door lock so it would work with the rest of the system but it is complete junk. One of the issues is when the back door lock won't work and also won't let me use my regular key so it's just completely stuck. Also the motion sensor that came with my kit has never worked despite being installed correctly and showing in app as working. I hate that I have to spend money on something else and now have two separate apps. Do better SimpliSafe!

If I could give NEGATIVE stars I would! I was sick and sleeping one day and 2 cops came to my house stating there was a duress call made to them by my alarm. I did NOT receive any notification from SimpliSafe, nor did I send any kind of duress call. I was SLEEPING. I advised the officers that day that I didn't even know how to send something like that or that it was even an option. He told me to call the alarm company. I called them and they stated that there was a sensor that was not responding and had me change the battery. I told them that this was a giant flaw in their system if they send out a distress call to the police and nothing to me if a battery dies. I then received a bill from the police department for $110 for a "false alarm."

We haven't had a security system before and thought it was probably a good idea. SimpliSafe has always been attentive. Also, their response has always been immediate.

The initial experience was great, ordering and getting what we needed. We did have a couple of bumps in the road when we ordered some magnets for our windows that we had to have, and they kept sending us the wrong size. It was kind of a little difficult in communicating with them. It was a very confusing situation that happened. But the system is easy to use. We only use it for the cameras. We don’t really use the alarm part of it. But we feel good about it. We would recommend SimpliSafe. It was less expensive than the other big name, and it does the same thing.

I saw SimpliSafe at Best Buy and went with it because I could put it in and maintain it myself. When I first got it, I loved it. I even had two or three family members get it. However, the system has been good at times, but sketchy at others. I keep having major issues. I've been paying for monitoring for months now and I don't even have it operating ‘cause it keeps going off all by itself. I usually try and fix that myself, but I can't get it to work right. I haven't talked to anybody about it yet though.

NEVER buy from them! Spent hundreds on an outdoor camera that wouldn't connect to my wifi even after doing exactly what tech support directed me to do 3 times AND THEY WOULD NOT REFUND! THEN, after I stopped paying for their bs services, I realized that you can't even use the equipment in real time to monitor the cameras you paid for unless you pay monthly! So they shut down my system. What a disgusting trash awful company. If I was rich I'd sue them just to inconvenience them the way they did me! How dare you sell cameras and make me pay to MONITOR THEM MYSELF!

Price was a big concern when I was looking at security systems and I am very satisfied with what I have with SimpliSafe. The quality and customer service have been excellent. My experience has been good in the seven years that I’ve been with them. I have even bought it for all three of my children.

This used to a a great company with a great product. I have a lemon system after having two other systems in 2 previous homes that worked flawlessly. I can't get help. All I get are folks reading from scripts with really bad accents. You can't send an email asking for help and the phone help is useless. No supervisors are available and no tech help either. So sad that this once great company has fallen so far.