SimpliSafe

I bought the Lighthouse package today for 40% off and activated Chase's rebate, as well. Afterwards, I saw the negative reviews online here. I did some more digging and found out SimpliSafe only uses 2.4 wifi. I wish I saw that sooner. It won't work with my home wifi. I initiated a text with them to cancel because I just ordered it today. They told me to call. I called. I have now been on the phone 26 minutes with delays and excuses as to why they can't cancel.

I went with SS after reading up first and then calling in to become a customer. I was fine with the equipment and prices. However, the phone agent told me not to check the box marked $99 for installation, because according to him it could vary depending on the order - which he had in front of him. The equipment came by mail, and we then called the OnTech affiliate to schedule the installation.

I purchased a SimpliSafe unit for my home. I was told I could return for a full refund. I received the product and my husband decided it wasn’t what he wanted. I returned the unit within a week in original box and packaging. Spoke with customer service. This was in February 17,2023. Told once they received the unit I would receive a full refund with in 1-3 business days. Long story short, after 4 phone calls and emails about my refund I have yet to see it!! It is April 3rd and I will make my weekly call to customer service! Not happy and will Never purchase again!!!! S **

I purchased camera few months ago. Cameras were lagging and kept freezing. I returned products and thankfully products were bought from 3rd party. I followed to cancel the account and had most difficult experience. I spoke with very rude customer service rep and was told to email, once I email they will cancel. That wasn’t the case and I was asked to provide state ID in order to cancel a service I don’t even have set up. Terrible experience, if you’re seeing this, run.

We returned a system in September-October timeframe and still no check. I was told that it would take 4-6 weeks to be reimbursed. Nothing. Today I was told the check was mailed to the incorrect address. It will take another 6-8 weeks. Customer service people are very nice. BUT why won't the company submit a check sooner being they made the initial mistake? It's a very BAD business policy to keep people waiting 3-4 months for a refund.

I purchased an alarm online late January 2023. My plans changed and I did not need the alarm. I contacted SimpiSafe to obtain information for returning the system and they emailed me a pre-paid label. I affixed the label and shipped right away through USPS. The package was received in their warehouse on 2/06/23. (After I tracked through USPS)

(1) On February 6, 2023 an order was accidentally and erroneously placed with Simplisafe for $442.76. (2) On February 8, 2023 I called Simplisafe explaining what happened and asked if I could refuse order. I was told no and that I would need to use their label to ship it back. (USPS) I received the item. (3) I was informed a full refund would be issued within 7 business days.

I purchased one of their packages a year ago and up until two months ago everything was fine but then the base station stopped working. Called them up and after a long wait and jumping through hoops they sent me a new base station. Just tried to set up my NEW base station and after speaking with 3 different rude tech people (who have no idea what they are doing) and wasting over 2 hours of my day taking out batteries and unplugging stuff and nothing working. They stated that the new base station I got didn't work and would need to send me another one and that I would need to go through this all over again. Not to mention having to return the broken station they sent me. So not only do they send me garbage but now I've been given an errand. Not sure how I can have confidence in their equipment after this. My advice to you is save yourself the headache and go with someone else instead.

I have had services with SimpliSafe for a year and a half. We bought the Essentials Security System with numerous extras for a total over $700. The good: The sensors, base station, etc were easy to install. The bad: The Video Doorbell Pro never worked. From day one we had issues with the videos not loading, they would show a few seconds then give an error message. When we tried to drop in on the camera 9 times out of 10 it would give an error message, or log us out of the account, and it would take 30 seconds or so to log back in. We would then again receive error messages. It would often say "No Video. We did not receive this part of the recording from your camera."

Had an awful experience too. I ordered three water sensors and then called about one nonfunctioning water sensor and was told to go through "steps," first to verify my identity and then to "fix" the problem. After 20 minutes on the phone and four turn-off and turn-on alarms, I was finally told that I would be sent a new sensor that would arrive in three days. I asked about being compensated for my time without the sensor and my time on the phone and was told I would not be, until I spoke with a supervisor who told me how great the company was. Eventually, I was offered one-month free service. I believe the appropriate action would have been to apologize and rush me a new sensor because I received a defective piece of equipment -- clearly not my fault.