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SimpliSafe

SimpliSafe
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Overall Satisfaction Rating 2.35/5
  • 5 stars
    47
  • 4 stars
    35
  • 3 stars
    23
  • 2 stars
    15
  • 1 stars
    87
Based on 207 ratings submitted in the last year
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Being safe should be simple. SimpliSafe designs home security systems that are wireless, cellular and user-friendly. With an ever-expanding arsenal of sensors and security cameras, SimpliSafe offers all-encompassing protection while integrated apps make comprehensive system control possible from anywhere. Seamless 24/7 alarm monitoring is provided without the long-term contracts and sky-high prices of traditional home security companies. Anyone can set up SimpliSafe in just a few minutes. No drilling. No tools. Visit our site today to start protecting your home!

BOTTOM LINE

SimpliSafe has one of the most affordable home security system plans on the market. You do have to pay for the equipment, but packages are highly customizable, and the DIY installation is easy.

PROS

  • Affordable plans
  • Highly customizable packages
  • Simple DIY installation

CONS

  • Upfront equipment cost

Top SimpliSafe Reviews

Rated with 5 stars
Verified Reviewer

Excellent and easy installation, runs off battery, recognized by local police dept and 15.99 per month. We have had our system 3 yrs and feel very secure.

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Rated with 5 stars
Verified Reviewer

Our children gave us SimpliSafe as a Christmas gift in 2018, we are very happy with our system … I absolutely love camera that was included in the package that my children bought for us! We can easily check on our pets and the house with these camera … I would recommend this system to anyone.

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How does SimpliSafe work?

SimpliSafe is a home security company that offers DIY systems with a low monitoring cost. The base monitoring plan is $14.99 a month, and the DIY setup is straightforward. All you have to do is place the base station near the center of your home, plug it in and adhere the peel-and-stick sensors to the wall. SimpliSafe offers month-to-month contracts, so you don’t have to commit to a long-term contract.

SimpliSafe cost

With a base plan starting at just $14.99 a month — half the price of some of its competitors — SimpliSafe is one of the cheapest home security systems available. Additional equipment is extra and can cost anywhere from $230 to $490

SimpliSafe plans

SimpliSafe has two monitoring options: the Standard plan and the Interactive plan. The Standard plan is the most basic and comes with 24/7 monitoring on a cellular line. The Interactive plan is a more secure option that includes text notifications and the option to control and monitor the system remotely. You can also buy equipment without a professional monitoring plan if you want to watch things yourself.

 Standard planInteractive plan
24/7 monitoring
Cellular connection
Environmental monitoring
Mobile app arm and disarm
Mobile alerts
Video alarm verification
Unlimited camera recording
Standard plan
Interactive plan

SimpliSafe equipment

Once you choose a monitoring plan, you need to select an equipment package from SimpliSafe. The company offers five preset equipment packages — the cheapest is the Foundation at $229, and the priciest is the Haven at $489. However, these prices are just the upfront equipment cost and do not include the monthly monitoring cost. Check out the equipment included with some of the most popular packages below:

Foundation package ($229)
  • Base station
  • Wireless keypad
  • Entry sensor
  • Motion sensor
Essentials package ($259)
  • Everything in Foundation package
  • 2 additional entry sensors
Hearth package ($374)
  • Everything in Foundation package
  • Keychain remote
  • 2 additional entry sensors
  • Smoke detector
  • Siren
Knox package ($449)
  • Everything in Foundation package
  • Keychain remote
  • Additional motion sensor
  • 5 additional entry sensors
  • Smoke detector
  • Siren
Haven package ($489)
  • Everything in Foundation package
  • Keychain remote
  • Additional motion sensor
  • 3 additional entry sensors
  • Siren
  • Panic button
  • Freeze sensor
  • Water sensor

You can buy added equipment from SimpliSafe. The equipment is affordable partly because the company sells original, proprietary accessories, which cuts out the middleman.

  • Panic button: $19.99
  • Glass break sensor: $34.99
  • Motion sensor: $29.99
  • Entry sensor: $14.99
  • Video Doorbell Pro: $169
  • SimpliCam: $99
  • Smart lock: $99

Is SimpliSafe good?

SimpliSafe is a great home security system. We love that they have affordable monitoring choices and a wide array of plans as well as plenty of customization options. The quick and painless DIY installation means you won’t lose a day setting up your system. If you’re looking for a reliable security system that doesn’t break the bank, it’s hard to go wrong with SimpliSafe.

SimpliSafe Reviews

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Rated with 5 stars
Verified Reviewer
Original review: July 21, 2019

SimpliSafe is a great entry level alarm system. It's very easy to install, set up, arm/disarm and monitor remotely. The alarm company is very good at calling the folks on the notification list before calling the police, so you can eliminate false alarms before they happen. The system can be configured to chime when doors or windows are opened, so even when your alarm system is not armed, you're aware of people coming and going. It will notify you of open doors or windows if you're leaving and attempting to set the alarm.

It can also be configured to just monitor the perimeter entry points of your house or apartment while you are home. That way your doors and windows are monitored while you are sleeping and will trigger if opened. This mode is not recommended if you are prone to sleepwalking. It will also notify you when batteries in sensors are low by telling you it can't contact a sensor. It will show the sensor's code on the alarm panel (which is a bit cryptic) but you can easily log onto your configuration screen and find out which sensor is missing, provided you gave them good names when you set them up online. You did remember to give them good names, right?

I really like the fact that you can add to the system in an a la carte manner with smoke alarms, freeze sensors, water sensors, glass breakage sensors, door and window sensors, PIR motion detectors. However, buying a la carte will be more expensive than buying a complete kit. There was a great deal on a kit system on Amazon during Prime Days recently. They also have cameras that you can add, and you can monitor the cameras remotely, but the recording storage fees are WAY too high. You can select whether or not you want 24/7 monitoring at all. The monthly monitoring fees are competitive, with the exception of the aforementioned camera recording storage fees.

Check with your local law enforcement agency or city hall to see if there is an alarm permit required. Some municipalities will charge an annual fee if you have an alarm system. I suspect the alarm permit is required so they can get your info on who to hold responsible for false alarms. It does NOT interface with Amazon Alexa or with Google Home, or any other smart home system. There are other systems out there that DO interface with a smart home system, so if that is important, then SimpliSafe is not what you are looking for.

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18 people found this review helpful

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    Rated with 5 stars
    profile pic of the author
    Verified Reviewer
    Original review: June 3, 2019

    When you start thinking of a security system, the first thing most people think is large corporations selling huge systems on long-term contracts with crazy monthly bills. I hated that idea and have been holding off for a while now, even through SimpliSafe's first hardware version. I've been watching for the day when there was a home wireless DIY system that I felt was comparable to the massive commercial systems on the market in security (protection). Bells and whistles aside, that's why you buy an alarm system right?

    The system came in a large box with compartments holding various components. If you've bought anything in the past 10 years you know how the unboxing goes. The sensors, keypad and other hardware are small, unobtrusive and modern looking devices. They frankly look great. No huge complicated touch screen, just a modern convenient keypad that looks like it was designed in this century. The build quality of the devices themselves was impressive too; the keypad was solid feeling even after being slid into the wall bracket. The sensors show no exposed circuitry on the back, even in the battery compartment. This seems picky, but small polish like that makes it feel like a very quality product.

    Setup was just as easy as unboxing. Devices are paired using buttons on the bottom of each device/sensor, and can be added and renamed using the keypad or the remote website / app. Plenty of customizations available, behaviors of various sensors, chimes, volume, extra PIN codes, and so forth. The entry contacts (window/door) are easy to set up, small and work within 2 inches to handle large or odd-shaped window sills or openings. The motion sensor is tiny and fits perfectly into corners. Sensors are powered by standard CR-2032 button batteries and each sensor slides out of the mounting bracket so the batteries can be replaced without using a small screwdriver and prying, or peeling them off the door/window itself. In other words, without tools.

    The system is simple to use; the conventional keypad method has buttons for OFF, HOME and AWAY, and work similarly to any system you've seen before. There's also a red panic button on the top of the keypad whose behavior can be modified in the settings, although I'm not sure what for. The app is very simple to use and the Dashboard focuses on the main functions (OFF, HOME, AWAY), while also allowing for complete configuration of the system (as well as the website), although for all of these remote options I believe you need the 'expensive' plan of $25/mo, which I have, and I believe is worth it. The experience seemed like opening and setting up any piece of new technology these days, if you've bought an iPhone, Nest thermostat or similar the experience will be familiar to you. I recommend it very highly.

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    24 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: April 11, 2019

    Our children gave us SimpliSafe as a Christmas gift in 2018, we are very happy with our system. Our daughter has had SimpliSafe since 2015. She bought it when she bought her own home. There were a few minor bugs that were easily worked out with their very helpful staff. One morning the alarm went off at 4:45 am, I was away on business and my wife was alone. They called her as she was in a deep sleep and didn’t hear the alarm, the guy on the end was very sleuthing and reassuring. Talked to her until the police showed up (4 minutes). The police inspected the whole yard/house. What was discovered has, one half of the back kitchen door had dislodged, causing the alarm. I was very grateful and happy that both SimpliSafe and my local police responded to our alarm. We have had no problems with our SimpliSafe!!

    I absolutely love camera that was included in the package that my children bought for us! We can easily check on our pets and the house with these camera. The camera even works a night, a big plus. Also the remote access is a feature that I love, being able to turn features on and off has been a bonus (included) that has been invaluable. Being able change features from afar is a must! I would recommend this system to anyone who is looking for a reasonable alarm system.

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    19 people found this review helpful
    Rated with 5 stars
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    Verified Reviewer
    Original review: March 29, 2019

    A friend recommended SimpliSafe as he has the systems in two states 1300 miles apart. After looking at the reviews on other sites and ConsumerAffairs I went with his suggestions and bought the reconditioned system. It took a while to dismiss our other security company because of archaic unpublished rules about discontinue of service even though the contract was 4 years expired and various components had failed over the years. Regardless we got the box and it took a while to remove poorly installed competitors equipment. The new stuff was a snap to install and set up and my only question was promptly addressed by tech support.

    I ordered the interactive monitoring and all calls by SimpliSafe have been courteous when we inadvertently trigger the system. The best things about this system are the customization the owner can do, the log that goes back days and days, monitoring our bulldog's behavior, and the fact I can cancel or activate wherever I have a cell signal. My wife and son can use the app and you can set up a distress code to use if you are under duress on entering or after the alarm is triggered. The monitoring price is far less than a competitor we had and the system can’t be negated by cutting phone service, power outages of less than 8 hours or damage to the control panel. You are also notified of power outage if away so you can call the power company to let them know.

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    15 people found this review helpful
    Rated with 4 stars
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    Verified Reviewer
    Original review: Jan. 30, 2019

    Equipment came quickly and was easy to install. I used the included screws to install everything as I do not trust double-stick tape. The monitoring company is excellent. Most people are not aware that most alarm companies do not provide the monitoring service. Rather they use one of only several 3rd-party monitoring companies that provide nationwide service. SimpliSafe uses COPS Monitoring, out of New Jersey. I've accidentally set off my alarm and get a phone call from them in less than 2 minutes. I keep their phone number in my phone contacts list.

    My only complaints are the occasional software bugs. Sometimes a single sensor is not communicating with the base station. At other times, when I return through an entry keypad other than the one I set the alarm with, the base station keeps counting down even though the keypad said, "Alarm off". I have to go to the other keypad and enter my pin there as well. Not all the time, but enough to bother me. Just can't beat the $14.95/month monitoring fee.

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    14 people found this review helpful
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    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 20, 2020

    Returned the system 2 weeks later after receiving it. They say they will credit my credit card back but never do. It has now been 3 weeks. Have called them 3 times now and they just keep saying that I will get it but so far nothing. When you call the company it takes anywhere from 20 to 45 minutes to talk to someone. Seems to me a very unorganized company.

    3 people found this review helpful
    Rated with 3 stars
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    Verified Reviewer
    Original review: Jan. 20, 2020

    Except a long wait and Andrew was very rude. You now pat 3 months at a time. You don’t get a refund. Customer service was very poor. Many times during the call he left me hanging on the phone. To cancel you must call customer service.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 19, 2020

    I like the product and concept overall, BUT their customer service is practically nonexistent. You can send them an email, but it just goes into a black hole and no one ever responds. You can call them and spend half your life on hold before being cut off -- I truly believe their customer service line is connected to a perpetually open line that no one ever answers. This wouldn't be so bad if something wasn't always going wrong with the system. Batteries burn out and need to be replaced with "special" batteries that only SimpliSafe seems to have. Door sensors just stop working for no apparent reason even though the batteries are still good. And the online "dashboard" will tell me my sensor is working fine even though it's sitting on my desk with all the batteries out of it. My advice: before you buy one of their systems, try calling their customer service (tech support) line FIRST.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 19, 2020

    Please read all reviews before purchasing this scam of a product. Besides all of the set up issues, the lack of any response to emails and phone calls...the product doesn’t protect you the way an alarm company should. Our alarm went off and no call from Central station. I was told because the alarm was quickly turned off they didn’t “prioritize it” and that they have too many calls to deal with! Ummm what?! What if an intruder was in my home?! I called customer service (quick tip, choose option 1 as if you don’t have the system yet, ironic how much quicker they pick up vs if you choose the technical support option), and I spoke to some man who sounded like he was on drugs. I’ve emailed them 3 times still no response. This company is a hoax I would stay away!

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Jan. 15, 2020

    I purchased SimpliSafe and installed it in my home. I have a question about a setting and I would like to purchase an additional piece. I sent an email through the contact us page on their website twice over two weeks and I have received NO RESPONSE. Today I called the 800# on their website. The first time I listened to bad music for >16 minutes, it switched to a ringing (transferring to rep?) but then nothing. I called again, same exact thing. There is no way to actually get customer service. I want to return my entire purchase now. I wasn't unhappy with system, but customer service is required.

    5 people found this review helpful
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    SimpliSafe Company Information

    Company Name:
    SimpliSafe
    Address:
    294 Washington Street
    City:
    Boston
    State/Province:
    MA
    Postal Code:
    02108
    Country:
    United States
    Website:
    simplisafe.com

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