SimpliSafe Reviews

SimpliSafe is ideal for homeowners or renters looking for a DIY home security option. The company’s monitoring plans give you flexibility whether you opt for professional or self-monitoring, and its seven equipment packages and a la carte purchase options provide for plenty of customization.

While the company doesn’t require a contract and offers month-to-month options, you must purchase the equipment upfront, which can be a significant investment.

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SimpliSafe offers customized options for home security with professional monitoring or self-monitoring options. Customers who left reviews on ConsumerAffairs have noted positive experiences with the company’s installation and setup experiences, but tend to leave negative feedback on the company’s customer service and alarm monitoring.

Our analysis of the reviews here on ConsumerAffairs surfaced the following trends.

• Customer Service is the most mentioned by reviewers and is mostly negative.
• Alarm monitoring has been mostly negative.
• Installation and setup experiences have been mostly positive.
• Product reliability has been almost exclusively tied with a negative experience.
• Customers rarely mention ease of use.
• Reviewers tend to have poor experiences with service calls.
• 5,781 people have found the reviews for SimpliSafe on ConsumerAffairs helpful.

How satisfied are reviewers with SimpliSafe?

Customer service: Fair

SimpliSafe has received mixed reviews regarding customer service on our site, with some reviewers saying the customer support team is helpful and responsive while others criticized it for being unresponsive and difficult to reach.

Installation and setup: Excellent

SimpliSafe's pro and DIY installation and setup process has received mostly positive reviews on our site. Many customers have reported that the process is straightforward and easy to follow without any professional assistance. Some customers have reported issues with the setup process, however, including difficulties with connecting the devices to the base station or with the mobile app.

Service technicians: Good

While many customers have been satisfied with SimpliSafe's service technicians, some customers who left reviews on our site have experienced issues when seeking assistance with their systems.

Compare SimpliSafe to other home security companies

Getting started with SimpliSafe requires purchasing the equipment. The company doesn’t have direct financing, but it does partner with Affirm for those who don’t want to pay the full equipment price upfront. The company’s equipment packages range from $249.96 to $729.90, but you can also build your own system customized to your needs.

The professional monitoring plans start at $21.99 a month, while the self-monitoring option runs $9.99 a month.

SimpliSafe offers seven different starting equipment packages, all of which can be customized.

The company offers a 60-day trial period and a hardware warranty for the life of your subscription. You can install the equipment yourself or choose professional setup, which starts at $124.99.

• The Beacon ($729.90):  The Beacon includes a base station, a keypad, four entry sensors, two motion sensors and two wireless outdoor cameras.
• The Haven ($529.86):  This package includes a base station, a keypad, four entry sensors, two motion sensors, a panic button, a temperature sensor, a water sensor, a key fob, a wireless siren and a smoke detector.
• The Lighthouse ($479.93):  The Lighthouse package includes a base station, a keypad, three entry sensors, a motion sensor and a wireless outdoor camera.
• The Knox ($489.97):  This equipment package was designed for large homes and has extra entry and motion sensors. It comes with a base station, a keypad, six entry sensors, two motion sensors, a key fob, a wireless siren and a smoke detector.
• The Hearth ($409.91):  The Hearth comes with a base station, a keypad, three entry sensors, a motion sensor, a key fob, a wireless siren and a smoke detector.
• The Starter ($279.94):  The Starter package includes a base station, a keypad, three entry sensors and a motion sensor.
• The Foundation ($249.96):  The Foundation is a good choice for small homes and apartments. It includes a base station, a keypad, an entry sensor and a motion sensor.

The company also lets you build your own custom system by starting with a base station and keypad and adding equipment such as entry sensors, motion sensors, cameras, smoke detectors and key fobs.

SimpliSafe lets you choose professional monitoring or self-monitoring for your system. There are four options for professional monitoring. All professionally monitored plans include:

• 24/7 police, fire and medical dispatch
• Built-in cellular connection
• Live video feed through the SimpliSafe app
• Push notifications for alarms

• Pro-Plus ($79.99/month): The Pro-Plus plan also comes with 24/7 Active Guard Outdoor Protection, unlimited camera recording and subscription lifetime warranty.
• Pro ($49.99/month): The Pro plan comes with overnight Active Guard Outdoor Protection, unlimited camera recording and subscription lifetime warranty.
• Core ($31.99/month): The popular Core plan comes with unlimited camera recording and subscription lifetime warranty.
• Standard ($21.99/month): The most basic professional monitoring plan lets you see up to a seven-day recording history.
• Self-monitoring with Camera Recording ($9.99/month): This plan gives you access to your recordings for 30 days and the ability to download them through the app.

SimpliSafe is a solid option for an affordable home security system. We love that it has a self-monitoring and a professional monitoring option, a wide array of plans and plenty of customization options. The quick and painless DIY installation means you won’t lose a whole day setting up your system, too. If you’re looking for a reliable security system that doesn’t break the bank, SimpliSafe is definitely one to consider.