3.8/5 (294 ratings)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

About SimpliSafe

SimpliSafe designs wireless home security systems that are easy to install with no drilling or tools. With a wide array of sensors and security cameras, SimpliSafe offers all-encompassing protection plus integrated apps that make system control possible from anywhere. It provides seamless 24/7 alarm monitoring without the long-term contracts and sky-high prices of traditional home security companies.

Find Home Alarm and Security Systems partners near you

    Overall Satisfaction Rating

    • 5 stars
    • 4 stars
    • 3 stars
    • 2 stars
    • 1 stars


    • Affordable plans
    • Highly customizable packages
    • Simple DIY installation


    • Upfront equipment costs

    Bottom Line

    SimpliSafe has one of the most affordable home security system plans on the market. You do have to pay for the equipment, but packages are highly customizable, and the DIY installation is easy.

    Top SimpliSafe Reviews

    Why Trust ConsumerAffairs
    How do I know I can trust these reviews about SimpliSafe?
    • 4,011,174 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on please visit our FAQ.

    Rated with 5 stars

    SimpliSafe is an easy to setup home security option. We've always had great interactions with their customer service and the system works flawlessly. The system is easily customiz...

    Read full review
    Rated with 5 stars

    Our family has found SimpliSafe to be reliable, affordable and a plus was; it was a breeze to install! No high pressure sales pitches whatsoever... You pick and choose what you fe...

    Read full review

    How does SimpliSafe work?

    SimpliSafe is a home security company that offers DIY systems with low monitoring costs. The base monitoring plan is $14.99 a month, and the DIY setup is straightforward. All you have to do is place the base station near the center of your home, plug it in and adhere the peel-and-stick sensors to the wall. SimpliSafe offers month-to-month contracts, so you don’t have to commit to a long-term agreement.

    SimpliSafe cost

    With a base plan starting at just $14.99 a month — half the price of some of its competitors — SimpliSafe is one of the cheapest home security systems available. Additional equipment is extra and can cost anywhere from $230 to $490.

    SimpliSafe plans

    SimpliSafe has two monitoring options: professional and self-monitored. You can buy equipment without a professional monitoring plan if you want to keep an eye on things yourself. The professional monitoring plan comes with 24/7 monitoring, emergency dispatch, unlimited recording and weather monitoring. The self-monitoring plan offers unlimited video footage and alerts for any triggered sensors, though there’s no police or EMT dispatch with this option.

    Self-monitoring planLimited Pro MonitoringProfessional monitoring plan
    24/7 monitoring
    Environmental monitoring
    Video alarm verification
    Video alarm verificationYes, up to five camerasYes, up to 10 cameras
    Self-monitoring planYes, up to five cameras
    Limited Pro Monitoring
    Professional monitoring planYes, up to 10 cameras

    SimpliSafe equipment

    Once you choose a monitoring plan, you need to select an equipment package from SimpliSafe. The company offers five preset equipment packages — the cheapest is the Foundation at $229, and the priciest is the Haven at $489. However, keep in mind that these prices are just the upfront equipment cost and do not include the monthly monitoring fees. Check out the equipment included with some of the most popular packages:

    Foundation package ($229)
    • Base station
    • Wireless keypad
    • Entry sensor
    • Motion sensor
    Essentials package ($259)
    • Everything in the Foundation package
    • Two additional entry sensors
    Hearth package ($374)
    • Everything in the Essentials package
    • Keychain remote
    • Smoke detector
    • Siren
    Knox package ($449)
    • Everything in Hearth package
    • Additional motion sensor
    • Three additional entry sensors
    Haven package ($489)
    • Everything in Knox package
    • Panic button
    • Freeze sensor
    • Water sensor

    You can also add on equipment to your SimpliSafe package. The equipment is affordable partly because the company sells original, proprietary accessories, which cuts out the middleman.

    • Panic button: $19.99
    • Glass break sensor: $34.99
    • Motion sensor: $29.99
    • Entry sensor: $14.99
    • Video Doorbell Pro: $169
    • Indoor camera: $99
    • Smart lock: $99

    SimpliSafe FAQ

    Who monitors SimpliSafe?
    It depends. If you choose a professionally monitored plan, its monitoring team offers 24/7 protection services. There’s also a DIY monitoring option, which lets customers self-monitor their devices without professional support.
    Is SimpliSafe wireless?
    Yes. SimpliSafe’s products work over wireless or cellular connection, meaning they don’t require a landline for operation. If you choose the Wi-Fi or wireless option, you’ll likely have more backup and connectivity than with cellular, although both are options.
    Can SimpliSafe be hacked?
    Yes, and it has happened in the past. Because it works over a cellular or wireless connection, it can be susceptible to hacking. The company has recently added encryption code that should help prevent this from happening in the future.
    Where do I buy SimpliSafe?
    It’s typical to buy these packages and products from the SimpliSafe website, Sam’s Club, Costco, Best Buy and Amazon, but they’re also available in various other locations, including Lowe’s and Walmart.
    Do I need a phone line for SimpliSafe?
    Nope. You can use Wi-Fi or connect to its cellular base station, depending on your preference and what your home’s set up for. Wi-Fi is the best option for consistent connectivity, but it might not be available for everyone.
    Does a SimpliSafe camera need Wi-Fi?
    No, but it might be better for connectivity. You can use the base station to connect over cellular data if you prefer.
    Can I use SimpliSafe without monitoring?
    Yes, SimpliSafe offers a self-monitoring plan.
    Does SimpliSafe have a doorbell camera?
    Yes. The SimpliSafe doorbell camera offers wide-angle HDR video. It costs $169 to add it to a package or to purchase by itself.

    Is SimpliSafe good?

    SimpliSafe is a solid option for an affordable home security system. We love that it has a self-monitoring and a professional monitoring option, a wide array of plans and plenty of customization options. The quick and painless DIY installation means you won’t lose a whole day setting up your system, too. If you’re looking for a reliable security system that doesn’t break the bank, SimpliSafe is definitely one to consider.

    SimpliSafe Reviews

    • Recent
    • Oldest
    • Most helpful
    • Any
    • Rated with 5 stars
    • Rated with 4 stars
    • Rated with 3 stars
    • Rated with 2 stars
    • Rated with 1 star

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about SimpliSafe?
    How do I know I can trust these reviews about SimpliSafe?
    • 4,011,174 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on please visit our FAQ.

    Page 1 Reviews 0 - 10
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 24, 2022

    So I was not happy with this alarm company in any way. It shut off out of the blue in the evenings, the camera would come on in the middle of the day, or kept breaking down and then it would disconnect from the wifi and take forever to hook it up again. In the last six months, I have been dealing with the FBI as they informed me that my daughter and I were being cased for sex trafficking. Cameras in our home, everything. Now that I am going over everything one that was involved with this, they found that the manager was in contact with one of the traffickers and was paid to turn my wifi off so they could get into my house while I was gone. They people are under serious investigation!!

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 20, 2022

    We purchased the door sensors, the station, the camera and the sensors on the inside. You're allowed to see it on your app but you cannot see any of the recordings unless you pay them per month to do so so all the money you spend on the system. Nothing works unless you pay them money. Not a good system to buy. There are other systems out there that don't require monthly payments to get your security.

    Be the first one to find this review helpful

    Not sure how to choose?

    Get buying tips about Home Alarm and Security Systems delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 15, 2022

      This company cannot process an order in a correct manner already set to return the 800.00 product and its not even received yet. Customer service of no assistance at all after 30 minute phone call. I cannot imagine the hassle to activate the service let alone trust my home and family with this company. System will be returned when finally received.

      2 people found this review helpful
      Rated with 3 stars
      Verified Reviewer
      Original review: Aug. 8, 2022

      I have a complete SimpliSafe system in my home. Had a problem with the Carbon Monoxide detector in the system, so I needed a warranty replacement only to be told that “SimpliSafe no longer supports that device and it is permanently out of stock….Customer Service 08/08/22.” I quit ADT to put in the SimpliSafe system as it was complete with cameras, smoke detector, carbon monoxide, motion sensors, window coverage, and key code door lock and video doorbell. Very disappointed in SimpliSafe for not letting their customers know that they no longer even carry the carbon monoxide detector. If mine had not faulted, I guess I would not know either. We like the idea of a complete coverage system, and SimpliSafe is no longer in that category! Too bad, I really like what they are doing but this was a gut punch.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 7, 2022

      This system is God awful. I spent a significant amount of money for sensors, cameras, glass breakages, and motion detectors. First night sensors dropped off. All throughout winter different sensors dropped signals. I had sensors on 30 windows. At some point, 10 sensors dropped the signal and came back on and continued to dropped the signal. I also have the door locks from Simplisafe. Tonight I went out to look at the locks and the front door is not online, not connected. It said to check the battery, I just put this thing on in May. So it can't be the battery. As I said in the beginning, do not buy Simplisafe. I just spent another $1,800 to put Ring in. I still have to get the locks. We live in another state from where this house is and I like to keep an eye on everything to make sure it's all secure. I can't do that with Simplisafe. If I have said it enough I'll say it again, STAY AWAY FROM SIMPLISAFE!!!

      8 people found this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: July 23, 2022

      I have had SimpliSafe for approximately 7 years. We have the system for 27.99/mo. that includes monitoring where they call you if there is an alarm. We just upgraded to System 3. We were asked if we wanted smoke detectors so we said yes as we thought that it was tied into their system. BEWARE, it is not. The smoke detector is a stand-alone detector with no monitoring involved. We paid $29.99 for each of the detectors that don't operate any differently than one that can be purchased at a big box store for about $15.00. Other than the smoke detectors, we love our system. Very reliable.

      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: July 14, 2022

      I recently purchased the Stonefront package at a 20% discount with free camera. I went back online to review the package and saw the new promotion was 45% discount with free camera. I looked at my invoice and saw I was charged for the camera then received 20% discount. I called Customer Service to see if they could apply the 45% to my order and the sales dept said no. Any other company gives you 30 days for purchase protection where if you find the same product for a lesser price, they will honor it. In order for me to receive the discount I have to place another order. I asked to speak to someone in the Sales Dept. and they told me "No". So, I decided to return the whole system un-opened for a full refund. I have worked in sales for years and if I didn't take care of the customer, I would lose my job. This has been one of the worst Customer Service experiences I have ever had. Would not recommend them at all!!!

      4 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: July 6, 2022

      Stay away from SimpliSafe. Purchased the system and every time we lose power, the system takes a lot of time and effort to get it to reboot. The last time the power just flickered and now the system refuses to reboot. Each time I call Simplisafe, each rep gives bogus reasons as to why this happens. They are now claiming it is my internet provider and I should contact them. Even though I run most of my house using my internet, Simplisafe is the only issues I am having. So It is not the internet. Now I have a nonworking system sitting on my desk. Ever since I purchased the system, I have had nothing but issues. And the customer service is horrible. Once the rep got frustrated she could not resolve the issue, she hung up on me. Horrible system and horrible customer service.

      5 people found this review helpful
      Rated with 2 stars
      profile pic of the author
      Verified Reviewer
      Original review: June 8, 2022

      The system looks great and I love the sound of the voice. I love the designs of all of the devices and how they work. The customer service has been great so far and the price points are good overall. Here's the bad; all of the cameras, including the new outdoor camera have horrible picture quality, they take forever to view from your phone including the doorbell ringer/camera. Most of the time it will alert me that there is motion detected but the videos are almost never available to view.

      They can't me out with new products but can take a year to get the product's apps to function for it. As far as I can tell the company does not offer their own instructional videos but rely on customers or reviewers to post them on YouTube. The batteries in the outdoor camera last about a week and need to be recharged and the solar panel for it that you pay for separately barely helps it at all. The door lock is horrible. Flimsy and doesn't engage the deadbolt fully no matter how much you make adjustments on it. I'm definitely going to pony up the money to get a real security camera system installed, with cameras that actually take decent images and can be viewed when it needs to be viewed.

      7 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: June 6, 2022

      **ZERO STARS** I bought a system 7 months ago and during set up none of the cameras worked. They apologized after hours of troubleshooting and said they would overnight me new cameras especially because we were going out of town. The camera never came, we waited 2 weeks for the camera to come because we called them AGAIN when we came back in town and the CSR said they forgot to send the replacement. So, we attempted to set up the cameras again with tech/CSR for hours on the phone and he said that he thinks they sent us an older camera by accident that doesn't work with our internet, He then suggested we DOWNGRADE our internet service quality to accommodate the old camera. I said I'd think about it because we have been with our service for 3 years. Also, why does your NEW equipment not work with today's internet speed?? STUPID!

      SO then 2 months go by of us trying to trouble shoot and we are Now out of our 60 day return window. We had been told that all we need to do is continue troubleshooting with them to get it working properly and have everything working together with the hope that our alarms and the cameras will work together as one because NOW we cannot get our money (almost $ 400) back. All while they keep telling us they have a Liefetime Warranty and all we need to do is spend hours on the phone trying to get it to work as they do not do in home setup.

      So, here we are... phone calls later having them send an entirely new system shipped to us because we didn't feel right trying to sell the current system we had, even though their CSR told us to, in hopes that the new system they're sending works. Just so we can turn around and sell it online ourselves in hopes to recover some of our money spent, which is actually nothing compared to the amount of time we spent on the phone. Warning you now... AVOID this BRAND, It's Products and Services at all costs!!!

      6 people found this review helpful

      Quick and easy. Get matched with a Home Security partner.

        Loading more reviews...

        SimpliSafe Company Information

        Company Name:
        294 Washington Street
        Postal Code:
        United States