Select Blinds Reviews

We have been shopping for custom blinds for our new home for sometime, exploring various options. We now consider it fortunate that we discovered Select Blinds. With numerous interactions, both phone and email we were always treated with courtesy by professional sales and service representatives. In particular, our sales person, Steven "Brett" **, was just fantastic. Brett's attention to detail was very important to us and so much appreciated. It's the people you deal with in buying situations like this that make all the difference.

Fun and amazing Experience! She actually made ordering something and having to redo measurements etc. fun! We laughed a lot and it was not tedious at all! She was very accommodating, professional and also fun to talk to you! She even talk to my husband and I both on speakerphone to make sure we got everything correct!

I received my blinds with some damage. Company was willing to do whatever it took to make it right. But I decided that the damage would be hidden so I installed them. I'm glad I did!! They are absolutely amazing!! These are the most beautiful blinds I've ever purchased!! Thank you so much!!

The customer service is beyond great. I had Maria and she was understanding, knowledgeable and patient; very thorough and helpful! She made an ordinary dreaded call so easy and productive. I truly recommend Select Blinds as an honorable company.

After ordering my 1st set out of 5 I've planned, I've called them to let them know they have incorrectly placed my phone order. After requesting a color change, they've let me know I'm out of luck. That I was over the time limit even though I was over the 24 hour allotted policy even though I was left with no option but to call them on Monday after a holiday weekend. Oh yeah, this was a supervisor who called me who basically told me too bad, too sad. Unbelievable level of customer service.

Because of an error in measurement my shutters do not fit. I called customer service and they gave me a better price on a re-order but I was not satisfied with that so I cancelled the order. The FIT guarantee is misleading. Then I changed my mind and called to again place the order and was told that they would see if I would not be charged for the extra inches. She called me back and told me the extra inches would be no charge...but the price did not change from the re-order so I told her to just cancel. Then I changed my mind again and tried to re-order but was told the price would increase. I realize I was all over the place but I was so disappointed they did not fit and I am 74 years old and I did not understand the measuring process for an outside mount.

Ordering online with the help of Rovena ** made things simple. The ordering system the company has is the best I have ever seen. Installation instructions for all products is great. We ordered samples of the colors and they were sent out in two days! The final order and payment was very easy with the help of Brett. My wife and I was very impressed with the company from the start to the finish. Great customer service and we are very excited to receive our shades. We would recommend Select Blinds to anyone ordering blinds or shades.

Due to a measurement error, three of the honeycomb shades I ordered did not fit in the windows. One shade was finally replaced under the FIT guarantee, but for an unknown reason the order was cancelled. Four weeks after my initial call and discussion, I was able to contact Customer Service to discuss again to find out the status of the three shades. Unfortunately, no one followed up with me during this time. The second issue was that two of the shades were damaged during shipping. Primarily because there was not enough packing material in the box so the four shades were able to easily move around inside the box.

She was knowledgeable, pleasant to speak to and a great representation for your company. I wish all companies had someone as good as her on the phone with her knowledge and willingness to help. We purchased a house full of blinds six years ago. She was able to look up the purchase. Then told that the blinds were No longer made it in the exact style that we ordered. She found a similar style and similar colors and is sending two to choose from.

New home and we ordered blinds for 6 windows. They arrived as promised and were much nicer than expected. 5 were easy to install. 1 was off a bit in measure. I called for suggestions on how to correct that now and was greeted by a very friendly representative who offered a low cost solution to my issue. I will purchase from them again!

The website is blocking bad reviews. If that doesn't tell consumers about their business practice, I don't know what will. I tried to review the product and it said "Could not submit the review. Please try again later." 6 out of 8 caps came with broken prongs. Horrible shade construction. the shade itself fell off from the roller within an hour of installation. We have to literally use duct tape to stick the shade to the roller for temporarily use and Customer Service Rep is terrible enough to ask us to take it back out to send a picture. Is she thinking that we want to create a broken blind for fun and enjoy stick it back on, take it back out. Absolutely no sense of accommodation.

I ordered two blinds from Select Blinds. They arrived pretty quickly and were made very well. The color was true to the sample and I had ordered. Unfortunately, I had mismeasured for one of the blinds. I called to inquire if I shipped it back at my cost and paid to have it modified, could they do that. Instead, they took the correct measurement and remade my blind. This is outstanding service and their product is top-notch!

Select Blinds FIT guarantee is incredibly misleading. They will only replace 1 blind per order. If you are ordering multiple window coverings order separately. Shipping is free and you will be able to get replacements for each blind rather than be screwed like me and have to pay twice! The customer service team will call you stupid for misunderstanding their intentionally misleading replacement guarantee. I spent hours trying to get a replacement and Their Customer service team Ken / Cassie talked over me, raised their voices, and insulted my wife for being fooled by their fit guarantee. Order from any one of their competitors but avoid Select Blinds. If you do order remember! 1 blind per order so they will honor their guarantee!

It’s rare these days to receive good customer service but Select Blinds went above and beyond. They helped fix an issue that wasn’t even their fault and were so nice about it. Will be using Select Blinds from here on out!

Ordered 9 shades from Select Blinds. Used a laser tape measure to make sure everything was as accurate as possible. Order was placed and 2 weeks later I had 9 blinds custom made at my house! I incorrectly measured 1 window (forgot backsplash was being installed), and I called to get a replacement, and I had no issues with getting help. Amazing experience!

The “Fit Guarantee” is for ONLY 1 blind in the order and you pay shipping. So we ordered 6 blinds, followed their measurements to a T, and needed to return them based on fit/finish. Their specs did not measure up. Taking them to court now out of principle and rejecting charge with credit card. Terrible company.

I didn't measure one of my windows correctly. Not sure what I was thinking. However, when the one (of 8) blinds I ordered didn't fit into my window space, I called the company to reorder that window blind. Rovena answered and was the nicest, most helpful customer service agent I have ever spoken to. She is friendly, professional, helpful, and told appropriate but funny story. I would love to meet her sometime. On another awesome and positive note, Select Blinds remakes the new blind and just a 10.00 charge to me. Who does this??? It was MY mistake, but they accepted that, and still only charged me $10.00 to replace the blind.

Completely unclear website about what you're ordering and between different options you're choosing from, specifically the Roman shades between the pleated fold and soft fold. Even since I placed my order 6 weeks ago, they've changed what they call the items on the website, making it more unclear and still not making the fold types clear ANYWHERE about what you'll be getting. So I chose one based on my best educated guess based on the information they do provide, thinking I will receive a flat faced shade when the shade is down (based on everything the site indicates will be done with the options I selected), but instead it's looped with fabric all over the front face.

I had an issue with one of my shades and Rovena ** assisted me with my troubles. The moment she answered I knew she would resolve my issue. She was so positive and made me feel like she wanted to help me. She is definitely an asset to the company. Thank you for your help Rovena.

I moved into a new house and needed blinds quickly. When I placed my order I was told 4-5 business days. After 9 business days I called the company. They told me my order would be *another 4-5 business days*. Maybe. No guarantees. I told them, as politely as I could, that I really needed blinds ASAP and would need to order with someone else as we were now living in the new house without any window coverings. I requested they cancel my order. They refused.

The product was readily available for us to purchase. Installation of product was quite easy. I really liked the customer service and availability of the product. Thank you for providing us with great customer service.

This company is a scam and intentionally alters their photos to appear different from the product that is received. Their blatant refusal to take any responsibility and only gaslight the customer tells me that this is intentional and shady business practices made to mislead the customer. I specifically bought these blinds from them because they were completely black, unlike the same exact blinds you can get half price from Amazon which have the white top, base and cord.

We ordered custom blinds April 19, 2021. We followed the company measure instruction to a "T" and ordered samples of the blind colors, to make sure we would like our purchase. The blinds arrived within 2 weeks, but were the wrong size, and the wrong color. We have made over 10 outreach attempts, and have had multiple conversations with company representatives, and we have sent many videos and photographs documenting the problems with our product. The company has not stood by their guarantee, we have received no replacement blinds or service. It has been over four months since this process started. Our last two attempts to reach the company have gone unanswered. This company should be stripped of a business license.

I ordered 4 faux wood blinds for a whopping $735 from Select Blinds to add to existing blinds that came with the house. The blinds arrived well packaged, but upon opening the box I discovered that they are made with sub-standard materials. Unlike the existing blinds of the same size, the Select Blinds products require one or more bare-metal support brackets under the header which the slats hang from.

Terrible customer service. Do not recommend this company!! STAY AWAY!! Absolutely the worst customer service. DO NOT WASTE YOUR TIME WITH THIS COMPANY. THEY USE FEDEX AND THEY DON'T FOLLOW UP. ZERO STARS.

Easy to measure, came in a timely fashion. Easy to install, look great. We’ve had the same vertical blinds for 32 years, so this was a true upgrade to our renovation at a great price. Love the color snd works perfectly in the windows next to our fireplace.

Bernice is an exceptional advisor on Select Blinds shades, and problems. She has helped me greatly in resolving these issues, (shade was locked in position). She is an asset to your company. Thank you.

I was hesitant to order blinds online but the customer service was excellent. Erin was professional, courteous, kind and patient. I made a mistake in ordering by just enough not to fit but was able to get the situation corrected hassle free. Great product, arrived on time and good quality.

I have never ordered blind online. But I wouldn't hesitate to order From Select Blinds again. Their website was very informative and answered most of my questions. But, above all, their customer service representatives were extremely helpful, patient and understandable. Both Jessica and Bernice get very high grades from me.!

This was our 5th or 6th purchase with Select Blinds. We are always happy with their product. We have purchased blinds for our great room, kitchen, master bedroom, dining room, our lower level living room, bedroom and craft studio. The company also has good customer service. I would recommend this company.

I bought 16 rollers in one order. But six of them that were in universal hanging styles. The universal brackets would not fit with rollers at all. All six roller that in this style have exact same problem. I called and emailed customer support multiple times with pictures and video. But no real support provided to get them work together or any promise for new product send out. We realized that prongs on the rollers are little wider. We have to buy a filler to fill prongs a little bit and get rollers finally works with universal bracket. The final result is the company denied any further product warranty and refund me $46 credit for not working product! (My total order is over $1500). My experience told me that Once you paid your money to Select Blinds, don't expect much from the company.

Updated on 08/24/2021: On August 4th, I spoke with a customer service representative via text. They confirmed that they would not replace the shade that was too small because a 1 1/8 of an inch is well within the material size difference parameters. The representative did confirm that the broken shade would be replaced but they would not be able to ship it until August 11th. As of August 23rd, I still hadn't received the shade so I reached out to Select Blinds, via text. I was informed that the item still had not shipped because I "failed to respond" to them. I sent the representative a screenshot of my text conversation, and requested a full refund for the damaged blind. I have eight more shades I need to purchase. This is obviously not a company I want to continue my business with.

After a final email exchange wherein I told the company that I had grown tired of trying to get my blinds remade and that I gave up, they elected to remake the blinds. The new ones DO function properly, but the way their customer service department handled was disappointing.

Brandon B was very pleasant and wonderful to work with. While working with Brandon, he showed genuine care for the issue we were having and worked hard to understand the cause of the issue and solve it. I feel very confident ordering from this company and know that their customer service is top notch.

Nancy at Select Blinds was very helpful and patient as I tried to work out the best solution for window blinds in my toddler's room. This is my second time ordering from Select Blinds and I have no reason to think of shopping elsewhere for blinds in the future.

I have ordered 4+ times from this co over the last 5 years. Top down pleated & reg pleated shades & vertical blinds - All have been perfect. I am online now to order more. Even got some for my daughter's home. Good quality, all as I measured. My 16 yr old faux wood blinds from other companies are failing & I have been replacing - These are not lifetime products - don't expect that.

Our small living room blinds which look out onto our street broke. We ordered replacement blinds from SelectBlinds, waited an agonizing 2 weeks with a sheet covering the window for privacy. “Our” blinds arrived yesterday which - just by the size of the box - were clearly ordered by someone else whose window is twice the size as our window!

I had to replace one of the blinds I misordered due to my mistake and had the pleasure of being helped by one of the sweetest and most helpful reps I’ve ever spoken to. I have always worked in customer service and know what it takes, you all have a great asset on your hands, Thank you Nancy **! New lifetime customer here.

Be aware SelectBlinds did not provided exchange or refund even they make a mistake. I ordered dark-colored blinds. Received light-colored blinds that did not match my order at all. To all my claims, SelectBlinds.com replied that I made a wrong order, although the order in the photo indicated the color I ordered.

We bought a new home and have found great and not great businesses. We ordered 3 blinds, one came too short. We called the company and sent pictures as requested (we measured correctly.) They said it would be reviewed in 1-2 business days. Now 6 business days and one email to them later, and we have an email that said it’s still being reviewed. Quite honestly, I won’t use them again.

I have never used this company before and have not received my order yet, but the service is tops. Brett took a lot of time to help me and was able to apply more discounts. If the shades are as good as the service, I will come back to this site and report.

The first order: 1 of 2 shades broken, material correct, shoddy workmanship-company agreed to send new shade. New shade sent was wrong material which was close but not same and clearly seen. So we had 2 miss matched shades. (Landon shade and Landon beige). They sent another 2 shades saying it was because it was not cut from the same bolt of cloth but we got 2 more of the same mismatched shades. Since we didn't want to deal with them anymore, we took one matching shade from the 2 sets they sent but ended up with the cord on the same side which left it in the middle of the doors but worth it to not deal with them again. In addition to all this hassle the workmanship was very poor and I don't expect these to last a year.

I worked with Ryan ** when placing my order. He was very knowledgeable about the different products. He was also very good at explaining the ordering and delivery processes. Finally he worked with me to get multiple discounts which really sealed the deal. Now just waiting for the blinds to arrive.

I couldn't be happier from start to finish ordering my blinds from SelectBlinds. The process was so easy from measuring, getting made and being shipped. Customer service was superb from start to finish and was with me every step of the way from samples, ordering and installation... SelectBlinds is absolutely my go-to place for all my blind needs from now on! Very impressed!... Thank you!

Purchased my roller shades on the 15th of April. I decided to go with Select Blinds as the product I ordered said made in under 5 days. It's been over 2 weeks and today I check and the "estimated" ship date has now been pushed back further. No telling when I'll actually get what I paid for. What's on the site "Your custom made shades will ship in 4 ~ 5 business days". Well... here we are 2 weeks later still "in production". Had I known the timeline that they set wouldn't have been met I would have gone with another company.

After calling several times and going back n forth in emails, I finally was able to speak to Brett G. He is the only one who was able to help us and handled the matter professionally and efficiently. I highly recommend Brett G. He may be the only reason I will return to support Select Blinds, in the future, after the horrible experience I received from the production and shipping teams. After, receiving the wrong sized shade and never receiving the other half of my order (the second shade) it took over a month to rectify the situation and that is only because Brett G. handled it today. I spoke to several other representatives and only received blanketed responses and no help. That all ended today, thanks to Brett. Cannot thank you enough!!

I recently ordered window treatments for my living room. I have 3 window joined by a wooden frame and these required custom blinds. I called and the person who answered was very helpful and patient as I measured the windows at her direction. The product arrived in a very timely manner and I had them installed by a friend. They were exactly as described on the website and I am thrilled with them. l have no reason to shop anywhere else for window treatments. I will be purchasing more as needed. I highly recommend this company.

This is the worst company I have ever dealt with. The shades I ordered were poorly manufactured and are of poor quality. They were motorized shades, one of the shades didn't have a recharging port to recharge it. They refused to remedy this. One shade has a very noticeable wrinkle in it due to a manufacturing defect, they refused to remedy this too. Actually, they did offer a 15% discount. I'm not sure how this fixes the defects and makes them into usable blinds. I'm not sure who would pay money for non usable blinds. Another shade fell out of the housing unit due to another manufacturing defect. They offered to refund this, however, this leaves me with no shade, or I have to order another shade from a different company that wouldn't match the other shades. Poor quality and very poor customer service. Stay away from Select Blinds. I would love to post pictures but there isn't anywhere to post them.

Website is very streamline to make an order. I have been on some websites to order blinds and there are just too many customizations. I went with Select Blinds because of the ease of ordering and the value. I like the blinds a lot, but had a few mounting brackets break on me, as these small hardware parts usually are a dime a dozen. I called to find out if I could get some new ones. Very good customer service. I was able to talk to someone without a long wait. The friendly representative Brett was happy to remedy the situation and send me some replacement brackets free of charge. I will use select blinds in the future since I know they back up their product.

I ordered these blinds over a week ago. I finally was able to get a FedEx number when I realize that he was coming from China. They outsource everything from China and they will like you they called up and they played stupid anyway. My whole delivery is getting held up in Shanghai t documentation for transportation. I called and they basically advised me they can’t do nothing. 800 on 4 blinds. New home no front blinds. I’m infuriated. Do not order from These people.

I had an issue with my order and had to call Select Blinds to assist. Tatiana, from the customer service team, went the extra mile to help me with my issue. She was professional, prompt, and best of all took care of the problem I had with my order. The follow-up communications via email and phone were beyond normalcy (in a good way). Put it this way, I called her my guardian angel!

I placed my order December 13th 2020. They gave me an estimated ship date that has now changed 4 times. I still do not have the blinds, and the customer service has no clue what is going on. No offer of a discount for the delay. I understand Covid has delayed things, but they should be able to give a straight answer on the ship date. I keep having to log in to see that the ship date has changed, they don't even email updates. I have emailed and chatted, and every time the customer service tells me they don't know what is going on, and it is just the way it is. They won't even let me cancel the order!!!! I am so frustrated.

Updated on 05/10/2021: I previously posted a review of a three piece wooden blind set that I bought from Select Blinds where the draw on one of the three had stopped working and was very crooked. Select Blinds offered to repair the defective blind but did not offer a temporary replacement. I didn't want to be without a covering for three weeks, so I just cut the mangled mess behind the defective shade and left it permanently down. Now its mate on the other side of the three has a draw that has stopped working and I'm left with only one of the three blinds that I can actually raise. Luckily, the large, central one is still working well.

Tatiana was great and appreciate the time and expertise getting my issue resolved in a timely matter. I have a recommend them. I got the up down blinds. They're energy efficient and love the ease putting them up.

The quality of the blinds are excellent! I made an error on measuring and the customer support person (Summer) was extremely helpful in reordering, so this time they will definitely cover the entire window! Grateful for her help.

I had placed my order in on Saturday online with Select Blinds and found out that there was an error in what was provided to me on my side and needed to change it by 10 more inches in height and 5 inches more in width. I emailed them to change it but had to call in and pay the difference. The difference in cost was absurd in my opinion. I spoke to Zac/Zak/Zack, I'm not sure how to spell his name, but I explained to him that Home Depot's blinds cost for similar blinds, I could buy new ones 4 times for the one I'm ordering. He was able to sell me on my order and made me happy with everything. He was personable, kind, relating, and provided me with good customer service. It was my first time using Select Blinds because it was recommended by a friend who used them. I look forward to receiving my blinds and seeing how they look and fit in my house. I believe they will stand by their policies and warranties.

I have used Select Blinds for many of my design projects. I have always been satisfied. They offer a large variety and very helpful customer service. When I have made mistakes in measuring they have replaced the window coverings without charge or hassle.

My husband finished putting up our 8 large blinds last week. We are very pleased with them. They look beautiful and the quality is very good. Wanted something to regulate the sun coming through, but still see outside. I called company a few times before ordering with some questions. They were very polite and answered all my questions. We got the flux wood with no pull cords. Fit perfect. Very satisfied!!

I placed my order over the phone with Chris ** at Select Blinds. He was very friendly, knowledgeable and helpful. I needed to double check some measurements and he returned my calls promptly. I am very impressed!

On January 25, 2021 we ordered three blinds for our kitchen/dining room and living room. We loved them at first. They are beautiful and so far durable. We had a problem with the LR one. When closing the blinds, they wouldn't close all the way because the top slat was hitting the bracket that connects the blinds. Then they would bow in the middle. We called CS on Feb. 8, talked to a man, he said it could be the lever/tilt mechanism so he sent us a new one. We also ordered 3 NEW valences cause the ones that came with the blinds did not have a return and there were no clear instructions on how to order them. On a scale from 1-10, the ordering process is a 5.

I would like to thank Chris ** for his guidance with helping me with my large order. The website is very detailed in choosing the type of product you want and easy to use. The only set back for the sight is, they should have an option for the depth of a window, especially in choosing for dual blinds. Chris alerted me of the required depth of the shade I chose and was able to hold production so I can change to the correct shade for my windows. I also appreciate the extra discount that he gave me on top of the already great discount I had. I appreciate his follow up as well for start production.

I made a mistake when ordering my roman shades from Select Blinds. I chose a style that did not work for my room, but...I waited 5 months to address the issue. The fabric I needed was no longer available in my original shade and I had to order a more expensive shade. I called Select Blinds to discuss solutions and had the pleasure of speaking to Brett G. He was so helpful. Brett helped me get the blinds at a reasonable price in the fabric I needed. He was very accommodating -- so thank you Brett for helping me today.

I started my order of Modern Roman Shades on the website, but had a few questions to clarify. Chris in sales patiently walked me through everything on my order and even added an additional discount and increased warranty! Could not be happier!

Overall it was a wonderful experience. Mitch was very patient helping answer all of my questions. He provided excellent guidance throughout several phone calls and walked me through how to best measure everything. I ended up ordering the ideal blinds to accommodate my needs.

Let me start by saying I love the blinds from this company. I had a hiccup with my blinds on my second order and they were quick to fix it. Customer service rep Matthew ** needs to be head of this department as he was SO MUCH of a help to me. He’s made my experience and wanting to come back again even after the companies hiccup amazing. Thank you for the follow up and all your help.

The ordering process was easy and user friendly. The shades arrived within two weeks. Super easy to install and work perfectly. We ordered battery operated shades for our master bedroom and bathroom. We love the shades!

A string on the blind that I had purchased tore causing it to no longer raise & lower. Customer Service agreed to promptly replace it at no cost. I preferred to replace it with a cordless version so they offered me a nicely discounted price for the upgrade. I have purchased a large number of blinds from this company & have always been pleased with the quality & their warranty service.

Brandon was outstanding. He resolved my problem in such a great way that I was comfortable to spend more money and do all my windows at once. He never made me feel pressured and spent the time to talk through unique situations with my window sizes. In the end I hope everything fits nicely. He assured me I could call him back personally if I have any trouble. Thanks Brandon for everything!

My measurements when ordered were 2 blinds at 23" (46" wide). My husband shortened that by an 3/4 inch (now 45 1/4) when he finished with new window and trim. Select Blinds is making me a custom 22" blind to fit the 45" with one of the 2 23 inch blinds that came. Select Blinds said to use or donate the other 23" blinds and total charge was $11.46. $10 for shipping and $1.46 tax. This is the best thing that will happen to me all year I am sure. I highly recommend these beautiful blinds and this amazing customer driven company.

Select Blinds made it easy. I ordered the samples (which were free!) and it helped me narrow down my decision. The website was clean and organized and customer service helped me answer some specific questions I had. Items delivered and I had them installed in about 5 minutes once I got the hang of it. Highly recommend. I saved almost a thousand dollars compared to in home estimates.

I absolutely love shopping with Select Blinds. I recently purchased some roller shades and they are the best shades I have owned in so long. I’m so surprised but also thrilled about it. I had a few reservations at first and so I called the customer service department and they answered all my questions and concerns. I will definitely recommend you guys to more people that I know. Thank you!

Read the fine print before you buy anything. They won't return anything, not even unopened routers, remotes, and chargers. The fit guarantee is only for one blind per order. So if you need 3 blinds, make it 3 separate orders. Want two blinds for one price? If you have two windows the same size, order one blind 1/8" inch short and call them to replace it 1/8" larger. They send you a new blind and you get to keep the original blind.

They sent us the correct blind after we had measured wrong for a very minimal price. They let us keep the incorrect blind which we will use elsewhere. Even though it was our mistake they fixed it all for us.

A very disappointing experience, would not order from them again. Placed an order, sent an email that product is in production. 2 weeks later on the promised shipping date received an email saying your items are on backorder, given another shipping date, on that date again.. you guessed it, another shipping date, and on that date I contacted them, they cant confirm if my order will be shipped, nor there is a supervisor to talk to. After wasting a month of playing games, very unprofessional and disappointing, dont re.

This has been the WORST online buying experience. I spent over $500 on 3 new shades. From the moment I opened the box I wanted to vomit. I spent so much money, and the color of the shades was not the same as the sample. To make matters worse, on the blind I did install, the strings rub against the screws and will soon cut through the strings. In the many e-mails back and forth needing picture after picture, nothing got resolved and I was told that the shades would only be produced in the same "color" I selected before. This is ridiculous! I got a faulty product in an off color and I can't even get my money back or get it made right. Everyone needs to know that Select Blinds are crooks!

Ken helped me to confirm and finalize my order - a great relief because I had been working on measuring out windows for hours. He was amazingly patient and just provided overall excellent customer service.

I ordered Roman shades with the no tools headrail. The measurements I sent in were correct and the shades are lovely but the no tools headrail was the wrong size and does not fit my window. I am unable to install the shades. I have spoken to several agents. I’ve sent photos and was told they would remake the headrail. I waited a few weeks then called Select Blinds only to find out that there was a “system error” on my request for new headrail. I have contacted them several times since then to no avail. All I have been told is my order is under review. I am really disappointed and upset that this simple issue isn’t being resolved, I’m just getting the runaround. These shades are not inexpensive and I thought it would be a good experience but unfortunately it has been a major hassle with $370 of shades sitting in a box.

Went ahead to order Select Blinds on 12/01. At the time of order, the website displayed a message in bold mentioning that if the order wasn't delivered by Christmas, the order would be free. Not paying too much attention to this (since my product didn't show a backorder), I placed the order. 3 days later on 12/03, I received a confirmation email confirming that the item I ordered was on track to be delivered on time. Ultimately, my order came in 12/29 and when I went back to remind them of the refund promised, they kept finding reasons and excuses to not honor this or issue my refund. Daily chats / emails / follow ups led to no result. The one star is mainly due to the ill marketing promises made to get customers but once the money is received, none of those promises are kept. Would recommend opting for 3 days blinds or blinds to go. They honor their word at all times.

I installed them backwards. They look good now. Beautiful shades. Would have been 5 stars if the directions were better labeled front and back. Horrible customer service even after sending them pictures of the 2 side windows already installed, they weren’t able to tell me they were backwards.

I ordered blinds in early October of 2020. The day the blinds were to be shipped, I got a backorder notice. Okay. No biggie. I waited. The day after the blinds were to be shipped, I got another backorder notice for the color I'd chosen and announcing that other colors were available sooner. Called, spoke to a very nice woman who changed the color for me, and assured me it was available. A month later and two days after the blinds were to be shipped, I got a third backorder notice dated more than a month away. During this entire time, Select Blinds continue to send email advertising re: a big sale on exactly the blinds that were backordered. Called customer service and was told no one was available to cancel the order due to the holiday but I'd receive a call on Monday. No call. Email notice of cancellation. I'm done with Select Blinds.

Antonio from the customer service with Select Blinds was amazing!! We have had a difficult month and year (like a lot of other people), and having Antonio extend the Black Friday deal that had already been extended has taken off the pressure to take last minute measurements. Antonio, thank you for being there when I needed you. I have ordered through Select Blinds before but you now have a customer for life! Andrew **

Other companies can take lessons from Select Blinds in how to treat customers! I had an issue with an order- not because of them, but because of me. I did not measure the bottom and the top of my window and did not know my window was not perfectly square. They sent the blind based on what I ordered therefore it didn’t fit. I called and learned they have a fit guarantee policy and they are remaking my blind for the cost of the shipping! Wow!! They were kind and wonderful to work with! I highly recommend this company for their service and their products. Even though the blind did not fit, it is very well made.

Select Blinds has the best customer service. We measured our blinds wrong and they are replacing them and only charging us delivery and tax. We also received a set of blinds with two different color hardware and they took care of it right away. No automated attendant here. You get to actually talk to a LIVE PERSON. This is the third time I have ordered from Select Blinds.

I have purchased custom blinds twice and both times I had questions that the service team was able to resolve quickly. Antonio helped me make a sizing revision after an order had been placed, I highly recommend Select Blinds!

Great customer service. Answered quickly. Antonio was great. I called back several times and they were very patient with me. I had questions about measurements and they emailed me a link that made it easy.

Great customer service, easy to work with, knowledgeable staff. This is my second order with these folks. I will highly recommend. They walk me through ordering everything I needed to. They helped me measure what I needed to order the product properly. They were knowledgeable on how to install the products and were able to answer all questions I had. Everyone I spoke with was very friendly, courteous.

This is my 3rd purchase from Select Blinds for installation of Roman shades. The quality is great and customer service is awesome! Antonio was super helpful when placing my order via phone! You can not beat their price for the quality!

SelectBlinds.com has an amazing product. I am extremely happy with my Shutters. I can't wait to order more for the rest of my house. Select Blinds also has amazing customer service. They price adjusted to closely match their competitors. A+ Product and A+ customer service!

The company made it right and provided a resolution. Thanks.

Oh my goodness! We recently moved into a new home. First set of blinds for bedroom, we ordered from Lowe’s; nothing wrong except husband mis-measured. We put those in a room seldom used and ordered a higher end style (I measured this time) from Select Blinds. They were perfect! Blinds from Lowe’s were basic and blinds from Select Blinds were top down, bottom up and HALF the price! We ended up ordering blinds for two more rooms. As long as you measure correctly, they will be perfect! What we were also happy with is their willingness to send samples—not small samples but samples large enough to really help make a decision. We would 100% recommend Select Blinds! We ended up with top down, bottom up for 2 rooms and solar shades for another room and we are so happy with our choices and with the quality of the finished product. Also, delivery is amazingly fast. Please do not hesitate with this company!

I couldn't ask for more cordial and helpful people who were able to go the extra mile to get me samples sent and honor a previous sale situation. Details of the order were clear and concise. This was an order for blinds that I purchased 6 years ago and was so happy with that I went back to Select to reorder.

I needed to get a part and had to call customer service. Melissa answered and what a pleasure. She was extra helpful and so kind. I love my blinds and any issues I have they are quick to rectify. Kudos to Melissa for going above and beyond helping me with a few matters.

I first spoke with Stephanie who was patient with me as a first time caller. At that point I didn’t even know what I didn’t know about measuring and ordering blinds. After her counsel I was able to go through the website and choose what would work for me. I needed blinds for 140 lineal feet of floor to ceiling windows, motorized! On my second call I was able to go through my choices and confirm with Renee, who was fabulous. I cannot say enough good things about Renee. She then introduced me Ryan as my order was somewhat large and complex. Ryan finished the order quickly and I now am a happy customer. I don’t often go out of my way to write reviews but in this instance I want to acknowledge excellent service. I learned of Select blinds as they sponsor a NASCAR team. NASCAR takes a well tuned team to put together top performance... I’ll put Select Blinds Customer Care in that well tuned team category.

When receiving My blinds yesterday I noticed that we had an issue with the sizing. I called and spoke to Emily who was so comforting and great customer service! She explained to me about sizing she helped me re-order, and she went above and beyond to do what she can do for me. She even informed me the next time I order I can get a first responders discount. And that made me feel really good considering being a nurse has been really challenging lately. She’s a great asset to your department and I really enjoyed working with Emily.

Great options, great design of blinds. What made this sale was customer service. Antonio walked through all the options to make sure I ordered right. Even had to put me on hold to check out a question I had instead of blowing it off. Can't wait to see the quality of blinds that are coming soon. Highly recommend this company!

Called and spoke with a customer service representative to better understand their measuring guidelines prior to placing my order. Ordered blinds based on his suggestion, nonetheless they all were incorrect for my window type. $300 spent, and was told that if they weren’t the exact fit to call back and they could remedy the issues. Nope, several calls with totally rude customer service reps, 1 broken set of shades and 1 incorrectly produced shade later and I’m out of my money and out of anything to use for my new home. Now working with my bank to see if I can even get my money back. WORST CUSTOMER SERVICE EVER. They offered to charge me $200 to remake my order. Go elsewhere even for just a bit more.

Rovena ** of Select Blinds was patient, knowledgeable, friendly, competent and represented Select Blinds as an outstanding Customer Service Sales Representative. All questions answered honestly and with patience. The prices for the Classic Roman Blinds very reasonable and their NO TOOLS HEADRAIL for installation a welcome and innovative addition that will simplify the inside mount of drapes.

In October, I ordered a shade for one window of my renovated apartment. They sent me a email four days on October 12th saying that the order was back ordered and may be shipped by November 18th. It may also ship out earlier or later than the given date. I waited 10 days for an update (it was not in production) and then decided to order elsewhere and cancel with them.

I have ordered thousands worth of blinds from this company, outfitting most windows in 2 homes. We had a problem with the fit of one of the blinds. After MONTHS of back and forth with customer service, we gave up trying to get the problem corrected. They have a 100% customer satisfaction guarantee, however, they don't really care if you're satisfied. Do not use this company. They just kept stating we should have watched the video posted online for measuring instead of asking their customer service reps for assistance. They are the worst.

UPDATE: Adding one star to reflect that the company finally did right and approved my refund, which I have now received. It is still frustrating that the company is very quick to respond to negative feedback in a public forum online, but seem to drag their feet when dealing with a customer one-on-one. I would still caution someone from doing business with Select Blinds; it seems like unless they get your order exactly right on the first try, the savings offered by a company like Select Blinds will be offset by having to commit so much extra time to dealing with their customer service which is, at best, dysfunctional, and, at worst, intentionally incompetent as a strategy to push away dissatisfied customers. Order at your own risk!

I made an error with my measurements and my blinds didn’t fit my window, the fit guarantee service allowed me to get corrected measurements at a huge discount! I thought I’d need to spend nearly another grand but I paid less than $100. All of the discounts applied saved me more on 6 sets of blinds than I would’ve paid for just 2. The agent was helpful, friendly and understanding. I’ll definitely refer others to them in the future.

Received a product that looked very different than what was pictured. Customer service was zero help. Unlike some of their competitors Select Blinds has a "zero return under any circumstance" policy. Forced to contest with my credit card company and order replacements from a competitor that specifies they allow returns. Do your research and stay away from Select Blinds.

Order from this company if you are really into frustration, incompetency and clueless customer service. My blinds are still not right after 3 re-orders, even after DRAWING A PICTURE WITH MEASUREMENTS with the original order. I finally rearranged and cut/modified the multiple screwed-up blinds for reasonable appearance, and vowed to them and myself to tell the world not to deal with them. Trust me they are expecting this review!

Product is good. But I had something spill on the fabric and tried to get only the roller portion ordered without the remote winding mechanism which costed an additional >$100, but they would not allow it. I am sure if it was under warranty, they would change the part out vs the entire product, so this is was not good customer service in my view where they want to force somebody to buy a new product. I rather find another seller where I can buy a broken part without shelling out the full cost of the product.

I want to commend Falon ** who worked with me on a blind problem. Falon listened to me and understood what I was saying. She knows the product and comprehended my situation. Two different times she carefully listened and applied her knowledge of the product. What a great employee she is! I suggest you do things to keep her happy at her job. She is a valuable asset for your company. Jerry. Order# **.

Although they guarantee satisfaction. Reading more carefully it says will do their best. Unfortunately their best has not been good enough for me or my friend. My blinds were sized incorrectly and I have useless blinds that I paid more than $700 for. Also the rod looks' incredibly cheap, white shiny plastic on neutral colored blinds. Their guarantee is worthless. If you dont have standard size windows "BEWARE!"

Is great that you can order swatches of fabric to make an informed decision on that piece of your order but when you receive the actual product, the quality is that of a DIY project gone wrong. I ordered 2 roman shades in one of the shear fabric options to filter afternoon sun. The fabric is great...but I can clearly see every staple used to assemble the blind from 15 feet away! Not to mention they provide massive dark brown mounting hardware that you can also see very obviously from the next room. This fabric should not be available for the product if this is how it is constructed (cheaply!!!) Or the construction needs to be of higher quality... Seems simple enough to fill staple holes or do a second wrap of fabric around the head rail or have brackets that aren’t DARK BROWN to go with a shear WHITE fabric, right?

This is an update to my prior (positive) review, which was based on my ordering experience (and was good). Since receiving the shades, my experience has been extremely negative. We ordered 7 blinds and have issues with 5 of them, including physical damage to 2 shades, malfunctioning operation of 1 shade, and misrepresented description for 2 shades.

My family has window blinds from SelectBlinds.com installed on almost every window in our home. All installations used the provided hanging hardware, and followed directions as indicated from SelectBlinds.com. All of the products were purchased approximately 4 years ago. On the evening of Monday, September 19, 2020, my husband and I were sitting in our family room when a loud explosive/bang startled us. A large metal spring, 9 inches long and 11/16 diameter, was ejected from the top of the window blind, broke through a plastic end cap on the product, and hit the window trim and opposite wall with great force. The malfunction resulted in plastic fragments strewn about the room, part of the window trim was shaved off from the metal spring scraping against it, and of course, a broken window covering that can no longer be raised.

I ordered roller shades from Select Blinds after having ordered more than $2k in the faux wood 2in cordless shade. The instructions for measuring external mount roller shades were not well articulated and the instructions contradicted themselves. After having watched the videos for measuring for an outside mount I took measurements and placed my order. Upon receipt the roller shades were about 1.25in short.

Received on time but 7 of 7 were damaged. Seems the machine or technician that cut fabric burned the ends... then folded it over while adding finishing touches. Called customer services and was told some people just have different quality standards. Created a damaged good claim and it has been a week without a response. Customer service also says damage claims are at the discretion of the company that actually makes them even though I supplied pictures an hour within receiving merchandise. Even asked for credit to purchase something else and still no reply. This is a scam and nothing else. Luckily I have purchase protection and filed a claim with my bank. Such a shame. Would not recommend.

I purchased 5 blinds for 2 bedrooms. All of the blinds look and work great. However, after a couple of months, one of the bedroom blinds would not retract. I contacted Select Blinds, and after a bit of difficulty sending them a video of the defective blind, the sent me a replacement. The replacement fit and worked perfectly.

Over the past several months I've placed three separate orders for blinds from Select Blinds. Each time I worked with Ryan H (sales) & had the best customer service experience with him. Ryan is knowledgable, friendly & very customer oriented. I received my blinds in a timely fashion & am very happy with the quality & appearance of them.

Ryan was extremely helpful in ordering shades for our new apartment. He patiently went through window by window giving excellent advice and answering all our questions. I will definitely reach out to Ryan again for any additional window needs and would recommend him to a friend without hesitation.

Delivery was on time, maybe a bit earlier than expected. Got to say it was a pleasure to install. Everything was securely packaged, the blinds were of high quality, everything labeled properly, and no missing parts.

The material is high quality. The color accurate. The prices very affordable. Even with the video it was hard to assemble on our own. Also since we got a very huge heavy blind for a sliding door, the basic pull string doesn't hold the weight of the fabric. I didn't know to inquire about the weight. The smaller windows are beautiful and hang appropriately and the strings are great. I would have broken into two side by side coverings to cover the large space and to have hang and fold properly.

I was looking for mini blinds and came upon the website Select Blinds. The website was easy to scroll through and look at and was very detailed about each product. I could tell the product I received was of quality and not flimsy. The custom measurements were correct and I am a happy customer. I do recommend them.

Purchased 10 blinds (light filtering cellular cordless and blackout cellular cordless) and 1 PREMIER LIGHT FILTERING VERTICAL CELLULARS for sliding glass door. Each was 1 to 1 1/2 inch too big. Spent $1300. Called to replace. Site says: doesn’t fit, simply call us at 888-257-1840 and we’ll remake that exact same product for you for free within 30 days of the date your order was delivered.* Always check the * fine print. They now say I can only replace 1 on each order for free. Well, if I had known how shady and not accredited this company was, I would of just ordered each separately. They want me to pay $603.96 for the replacement. Once I complained, price lowered to an extra $533.70. Waiting to hear back from a manager but I want all my replacements free of charge. Beyond ridiculous. Blinds are cute but no way this is costing them more than $20 to make each..

SelectBlinds has horrible product quality - roller shades don't roll up and they call it normal, roller shades unwind crooked, shades come without all the parts. "Nothing we can do" is only answer when asked how to fix. Since they are a marketing company they are much more interested in getting you off the phone than fixing your problem. Since everything is custom made they say their policy is to not take any returns. Even for defective products!

I ordered three identical blackout shades in May of 2020. Despite their order timeline that estimates a couple weeks until they arrive (for fabrication and shipping), they didn't arrive for almost two months. When they got here, upon trying to install, I realized that they were slightly too large. This issue was on me - my window frames turned out to not be plumb from top to bottom, so they had to be remade. (All identically measured windows were all made 1/2" too wide). After emailing to get this issue corrected/replacements ordered and not getting prompt responses, I called and spoke to a representative in an attempt to expedite the correction. He stated it would be taken care of and he'd call me back with an update on arrival (since I was concerned it'd take another 2 months). I got no call back.

The blinds were not hard to install and Chandler provided excellent tech support to help with the install process (after I thought I may have made an irreparable mistake). Chandler's salary should be doubled! Blinds work fine.

I wanted to buy two sets of window shades, top down, bottom up. Before I bought I called their representative to ask where the inside strings were set. Their website doesn't address this and their pictures purposely don't show this. I told her I wanted the two pairs of strings at the outsides as my current shades have them positioned 2-3 inches from each edge. I wanted to make sure they wouldn't each be 1/3 of the way into the shade. One shade is like 46 inches wide. She put me on hold and investigated this and assured me that the strings would be very close to the outside edges and nowhere near the center of the shade. I asked her to promise me that her information was factual. She assured me it was. So I ordered.

A representative reached out to me and apologized for the mixup. They will honor the warranty and send me the replacement blinds.

I received a call from the VP of Communications at Select Blinds this morning. She apologized for the delay in contacting us. She was very cooperative, friendly and professional. She offered us a refund. I am satisfied with the result and how this person handled the situation. Thank you.

Ordered blinds back in June, the very beginning of June. Never got them. When I order, they had an estimated ship date of the beginning of July, which wasn't a big deal as I already had blinds in the room, I was simply upgrading. A few weeks after I ordered, I received an email saying they were backorder due to COVID and would ship the end of July or sooner, and that they would keep me abreast of any further delays. Again, not a big deal.

I placed an order for wood shutters for 10 windows in a new home on April 13, 2020. After mo the of back and forth phone calls inquiring where they were with multiple discrepancies in published dates, we finally received our shipment July 12, 2020 (yes, 3 months later, not the 30 days they publish). They sat on our hard-earned money for that long with inconsistent communication. We were so excited and then saw what condition they were in and our hearts sank. Of the 10, only 2 were useable. The others were damaged or made incorrectly.

After spending $2,400 on lifestyle solar blinds that were actually measured for outside mounting instead of the inside mounting that I wanted thanks to their super confusing and contradictory measuring guidelines, I was sick to hear from their apathetic phone support team members that the return policy they advertise is actually only for ONE window on ONE order, which really didn't help my 17 window investment.

Think twice before you ordered something from Select Blinds. HORRIBLE customer service, God forbid should you have any problem with your product or order. I ordered my skylight blind in February and received it two months later in late April. This was supposed to be a weeklong process. Then figured it was the wrong size. Even though they claim that they have F.I.T. Guarantee for returning a blind that does not fit. I called them 5 times, every time I spoke to someone they seem to want to help and asked me all kinds of questions then they told me they will get back to me, and every single time no one did.

I ordered a blind for my bathroom right as the pandemic started. I was told a few weeks. Months passed and I never heard anything from this company. It was a blind for my bathroom so it was important to get something so I ordered another blind from another company and it came right in. At the end of June.. suddenly a blind shows up and my charge card is charged???? Not only was it three months late but it was broken!

We purchased aluminum miniblinds. The materials were of high quality. However, the individual slats were made with holes that were far to the edge of each slat instead of in the center. The result is that unless the blinds were down all the way, the slats stacked in a lopsided fashion in tilted the blinds and lower rail. Customer service phone personnel were pleasant - but had to no authority. Email responses from customer service at the factory were terrible. For several rounds they asked for more and more photos. At the end, they said this was "a feature" without explaining why the catalog did not show "this feature". A knowledgeable person with authority to resolve the situation never called. If they could fix this quality control issue and improve their customer service, these COULD be a good product.

I absolutely should have listened to the other reviewers. To say the product is inferior is a gross understatement. I ordered 5 blinds in early May and have been assured they are on the way! I received two today that did not have any hardware, instructions, or packing slip. I called to alert them and to ask for the hardware to be sent. I was told 5-7 business days I asked to have them overnighted, she said she had to check with corporate. Really, they didn't confirm my order with me. I then asked for an update for the other 3 blinds and was told they should be shipped out the 17th. I told her that I have several emails from late May that say they are on the way. The one I received yesterday had a tracking number and had a date of July 10th. I asked to cancel and was told Corporate had to approve. Don't make the mistake I made of not listening to the others, save yourself some aggravation and shop elsewhere. Products are faulty at best.

The Customer Service Rep listened to me and understood the frustration I was experiencing with an order that had gone wrong. She looked into while I waited and set it right. I am very appreciative for her expertise and willingness to assist.

I was having trouble with my total bill, which would have put me over $1 what I had on my credit card. I called customer service *don't know her name* and she was excellent. At the end of the call she suggested I call and talk to a live person. I got Angel **. I can't believe how cool he was. He ended up helping me out so I could get my mini blinds. He was very thorough and patient with me, since I called up frustrated. He found my order I tried to place and came back to me a few times when I was on hold to update me, instead of just leaving me on hold for a long time. Excellent company!!!! During the pandemic, everything seems to be closed and/or it takes forever to find a live person to talk to. Not at this company!!! Angel deserves a raise.

I have to say this is a rating of one agent in the company's Customer care department not the entire department. Stephanie worked with me for over 30 minutes to understand what was happening and then giving directions on how I might fix it. She was courteous, personable and genuinely nice during the call. Characteristics which are often lacking in Customer care today.

I purchased both roman shades and cellular shades from Select Blinds. 2 of the roman shades came damaged with pulls in the fabric. The cords got bunched when lifting the shades and they also did not hang nicely. When I contacted Select Blinds, they told me they would need to speak with their manufacturer and requested that I send pictures and video. They proceeded to tell me that while they knew the correct color was submitted, one of the pictures due to the flash going off showed the fabric a bit lighter so their manufacturer stated it was not the same product. I had to then wait while I was sent a swatch to take a picture next to the shades to prove that they were the same ones ordered. Select Blinds did issue a partial credit to my charge card during this time.

The product is of poor quality, the customer service is terrible and the warranty/guaranteed satisfaction is worthless. I was deceived and disappointed. The pulls on the shades could not be mounted. I attempted to resolve this issue and got the runaround. I tried to submit a review to their website and it was rejected.

Received white instead of gray, and was then told I couldn’t be refunded because they’re custom... I “custom” ordered gray, not bright white! Customer service less than helpful... Save yourself the hassle and go elsewhere for blinds.

Select Blinds is an awful company. I tried to reach out to them for guidance on an order, and after waiting for days, I basically got a non-answer to my questions. I then ordered blinds per the instructions on their website, and waited for 8 weeks for them to ship. When I get the blinds? They're too long because I allegedly clicked "outside mount" rather than "inside mount." The picture of the product shows an inside mount, and I'm confident that I selected inside mount. I reached out to customer service, and they replied basically saying "too bad." I had been using this order to test the concept in my daughter's room before outfitting the skylights throughout the rest of my house. I'll definitely be choosing a different company now.

Dealing with this company has been a nightmare. Their "custom" blinds did not fit my window. I called them and after sending them pictures of the installed blinds twice, they told me that they were making new blinds. They told me I could donate the existing ones to Habitat or Goodwill. After a couple of weeks, I had not heard anything and called again. The rep could not believe that my order had gotten misplaced. He assured me that he was pushing it through. e said he would email me the next day.

We have purchased all of our window treatments from Select Blinds, from inside mount Roman Blinds, Outside mount Roman Blinds, 4 1/2" Shutters, Roll down sun shades, power shades and even included their outdoor powered sunshades and could not be more pleased from the cost to quality! Thank you, Rick

After arguing with customer service for over 2 weeks, I have decided my only option was to take down these blinds and throw them away. Though the website and recording on the phone specifies 100% satisfaction guarantee, that is bogus. I ordered and received 2 inch faux wood blinds with the wave contour for adjustments. They were considered custom, and did fit the width of the window. With this mechanism there is no wand to tilt and it relies on the tension of the spring to control both the tilt and the lift. And they close with each raising or lowering. There is one size spring for all sizes of blind, so a narrow width window has the same amount of tension as a very large blind. That is the problem with this design. When you lower the blind to rest on the sill, it will rise, and continue to rise with each adjustment. One of my blinds seemed to like to stop about 5 inches above the sill, the other about 6 inches.

Our customer service rep was Great!! She was very helpful and patient as we worked through the particulars of our order and repeated back information for confirmation. We found her to also be very knowledgeable and suggestive, made ordering a pleasant experience.

I ordered two blinds on May 5th and I’m currently still waiting on my order. I understand there were delays due to covid so I’m not here to talk about the long production time because I’m not quite sure how they regulate normally. I understand things happen especially during this hard time however I’ve received an email from them shortly after on the 8th that my order was in production which was false... it said, "Look forward to hearing from us once your order is shipped" so I was expecting to receive everything soon.

I ordered from SelectBlinds.com previously and had a good experience. Second time around, and not so good. Customer service has gone incredibly downhill. I placed my order on April 12th. Early May I contacted them to inquire since I had received no communications from them. They advised me the order was in production. A few days later, I get an email saying my item is on backorder and won't ship until June 15th at the earliest. I waited until early June to contact them again to see if the backordered item(s) were expected to arrive on time for me to receive my item around June 15th. At first the rep had no information, then when I inquired about cancelling, all of the sudden they suddenly knew info! Magic.

I ordered a bottom up/top down shade for my bathroom. The price was right so I went for it. I understood that with the COVID-19 crisis going on that it may take a bit longer and it did. I was willing to deal with that. When the item finally arrived the fit was perfect but the color was way off. I ordered "Sand". I did not order a color sample because I didn't want to add another month to my wait time but I figured it should be close enough so wasn't too worried. I WAS WRONG! While I understand that colors shown on websites can differ from when one sees them in person this wasn't even close. I could have dealt with that but the main problem was that the website clearly showed that the top and bottom rails were supposed to be the same color as the shade. They are not, they are white and do go with my bathroom AT ALL! Had the rails at least matched the shade color as advertised I would have been able to live with it.

Well it is July 3rd and today I received my blind this time with a valance. After nearly five months and basically giving up on this company they finally came through and delivered what they said they would. I give them credit for ensuring the product I ordered was delivered. The hassle of emails and calls was I suppose worth it if only to give me some revamped confidence in the company. Thank you for putting this order right and resolving a situation that I had given up on..

Parys ** was patient and took good care of me. She was able to answer all my questions in a kind way and made sure I was able to get the correct replacement shades for the broken ones I had. Loved working with her and I highly recommend she gets an accolade for the way she works with people! Excellent 5 star service!!!

I purchased blinds that showed up too small. I reached out to them and told them they were too small and they sent me the same size. Since I was unable to immediately hang the new blinds I didn't know for a few weeks that they were still too small. When I reached out to customer service they told me that they were unable to replace them because it was outside the guarantee fit window. I'm not sure why they sent me the same size after I asked for larger blinds but they did and then never fixed the issue. The only option they gave me was to buy brand new blinds.

Updated on 05/28/2020: Two full days since I sent my response with order number and have yet to receive any feedback. It takes Two days to follow up on the status? SMH now.

Just got off the phone purchasing custom blinds with Matthew ** at Select Blinds. He made the process simple and swift and was super kind along the way. Anything that can be done to recognize or reward him, please do it -- he's exactly the kind of person you want leading the sales process.