Select Blinds Reviews

This is an update to my prior (positive) review, which was based on my ordering experience (and was good). Since receiving the shades, my experience has been extremely negative. We ordered 7 blinds and have issues with 5 of them, including physical damage to 2 shades, malfunctioning operation of 1 shade, and misrepresented description for 2 shades.

My family has window blinds from SelectBlinds.com installed on almost every window in our home. All installations used the provided hanging hardware, and followed directions as indicated from SelectBlinds.com. All of the products were purchased approximately 4 years ago. On the evening of Monday, September 19, 2020, my husband and I were sitting in our family room when a loud explosive/bang startled us. A large metal spring, 9 inches long and 11/16 diameter, was ejected from the top of the window blind, broke through a plastic end cap on the product, and hit the window trim and opposite wall with great force. The malfunction resulted in plastic fragments strewn about the room, part of the window trim was shaved off from the metal spring scraping against it, and of course, a broken window covering that can no longer be raised.

I ordered roller shades from Select Blinds after having ordered more than $2k in the faux wood 2in cordless shade. The instructions for measuring external mount roller shades were not well articulated and the instructions contradicted themselves. After having watched the videos for measuring for an outside mount I took measurements and placed my order. Upon receipt the roller shades were about 1.25in short.

Received on time but 7 of 7 were damaged. Seems the machine or technician that cut fabric burned the ends... then folded it over while adding finishing touches. Called customer services and was told some people just have different quality standards. Created a damaged good claim and it has been a week without a response. Customer service also says damage claims are at the discretion of the company that actually makes them even though I supplied pictures an hour within receiving merchandise. Even asked for credit to purchase something else and still no reply. This is a scam and nothing else. Luckily I have purchase protection and filed a claim with my bank. Such a shame. Would not recommend.

I purchased 5 blinds for 2 bedrooms. All of the blinds look and work great. However, after a couple of months, one of the bedroom blinds would not retract. I contacted Select Blinds, and after a bit of difficulty sending them a video of the defective blind, the sent me a replacement. The replacement fit and worked perfectly.

Over the past several months I've placed three separate orders for blinds from Select Blinds. Each time I worked with Ryan H (sales) & had the best customer service experience with him. Ryan is knowledgable, friendly & very customer oriented. I received my blinds in a timely fashion & am very happy with the quality & appearance of them.

Ryan was extremely helpful in ordering shades for our new apartment. He patiently went through window by window giving excellent advice and answering all our questions. I will definitely reach out to Ryan again for any additional window needs and would recommend him to a friend without hesitation.

Delivery was on time, maybe a bit earlier than expected. Got to say it was a pleasure to install. Everything was securely packaged, the blinds were of high quality, everything labeled properly, and no missing parts.

The material is high quality. The color accurate. The prices very affordable. Even with the video it was hard to assemble on our own. Also since we got a very huge heavy blind for a sliding door, the basic pull string doesn't hold the weight of the fabric. I didn't know to inquire about the weight. The smaller windows are beautiful and hang appropriately and the strings are great. I would have broken into two side by side coverings to cover the large space and to have hang and fold properly.

I was looking for mini blinds and came upon the website Select Blinds. The website was easy to scroll through and look at and was very detailed about each product. I could tell the product I received was of quality and not flimsy. The custom measurements were correct and I am a happy customer. I do recommend them.

Purchased 10 blinds (light filtering cellular cordless and blackout cellular cordless) and 1 PREMIER LIGHT FILTERING VERTICAL CELLULARS for sliding glass door. Each was 1 to 1 1/2 inch too big. Spent $1300. Called to replace. Site says: doesn’t fit, simply call us at 888-257-1840 and we’ll remake that exact same product for you for free within 30 days of the date your order was delivered.* Always check the * fine print. They now say I can only replace 1 on each order for free. Well, if I had known how shady and not accredited this company was, I would of just ordered each separately. They want me to pay $603.96 for the replacement. Once I complained, price lowered to an extra $533.70. Waiting to hear back from a manager but I want all my replacements free of charge. Beyond ridiculous. Blinds are cute but no way this is costing them more than $20 to make each..

SelectBlinds has horrible product quality - roller shades don't roll up and they call it normal, roller shades unwind crooked, shades come without all the parts. "Nothing we can do" is only answer when asked how to fix. Since they are a marketing company they are much more interested in getting you off the phone than fixing your problem. Since everything is custom made they say their policy is to not take any returns. Even for defective products!

I ordered three identical blackout shades in May of 2020. Despite their order timeline that estimates a couple weeks until they arrive (for fabrication and shipping), they didn't arrive for almost two months. When they got here, upon trying to install, I realized that they were slightly too large. This issue was on me - my window frames turned out to not be plumb from top to bottom, so they had to be remade. (All identically measured windows were all made 1/2" too wide). After emailing to get this issue corrected/replacements ordered and not getting prompt responses, I called and spoke to a representative in an attempt to expedite the correction. He stated it would be taken care of and he'd call me back with an update on arrival (since I was concerned it'd take another 2 months). I got no call back.

The blinds were not hard to install and Chandler provided excellent tech support to help with the install process (after I thought I may have made an irreparable mistake). Chandler's salary should be doubled! Blinds work fine.

I wanted to buy two sets of window shades, top down, bottom up. Before I bought I called their representative to ask where the inside strings were set. Their website doesn't address this and their pictures purposely don't show this. I told her I wanted the two pairs of strings at the outsides as my current shades have them positioned 2-3 inches from each edge. I wanted to make sure they wouldn't each be 1/3 of the way into the shade. One shade is like 46 inches wide. She put me on hold and investigated this and assured me that the strings would be very close to the outside edges and nowhere near the center of the shade. I asked her to promise me that her information was factual. She assured me it was. So I ordered.

A representative reached out to me and apologized for the mixup. They will honor the warranty and send me the replacement blinds.

I received a call from the VP of Communications at Select Blinds this morning. She apologized for the delay in contacting us. She was very cooperative, friendly and professional. She offered us a refund. I am satisfied with the result and how this person handled the situation. Thank you.

Ordered blinds back in June, the very beginning of June. Never got them. When I order, they had an estimated ship date of the beginning of July, which wasn't a big deal as I already had blinds in the room, I was simply upgrading. A few weeks after I ordered, I received an email saying they were backorder due to COVID and would ship the end of July or sooner, and that they would keep me abreast of any further delays. Again, not a big deal.

I placed an order for wood shutters for 10 windows in a new home on April 13, 2020. After mo the of back and forth phone calls inquiring where they were with multiple discrepancies in published dates, we finally received our shipment July 12, 2020 (yes, 3 months later, not the 30 days they publish). They sat on our hard-earned money for that long with inconsistent communication. We were so excited and then saw what condition they were in and our hearts sank. Of the 10, only 2 were useable. The others were damaged or made incorrectly.

After spending $2,400 on lifestyle solar blinds that were actually measured for outside mounting instead of the inside mounting that I wanted thanks to their super confusing and contradictory measuring guidelines, I was sick to hear from their apathetic phone support team members that the return policy they advertise is actually only for ONE window on ONE order, which really didn't help my 17 window investment.

Think twice before you ordered something from Select Blinds. HORRIBLE customer service, God forbid should you have any problem with your product or order. I ordered my skylight blind in February and received it two months later in late April. This was supposed to be a weeklong process. Then figured it was the wrong size. Even though they claim that they have F.I.T. Guarantee for returning a blind that does not fit. I called them 5 times, every time I spoke to someone they seem to want to help and asked me all kinds of questions then they told me they will get back to me, and every single time no one did.

I ordered a blind for my bathroom right as the pandemic started. I was told a few weeks. Months passed and I never heard anything from this company. It was a blind for my bathroom so it was important to get something so I ordered another blind from another company and it came right in. At the end of June.. suddenly a blind shows up and my charge card is charged???? Not only was it three months late but it was broken!

We purchased aluminum miniblinds. The materials were of high quality. However, the individual slats were made with holes that were far to the edge of each slat instead of in the center. The result is that unless the blinds were down all the way, the slats stacked in a lopsided fashion in tilted the blinds and lower rail. Customer service phone personnel were pleasant - but had to no authority. Email responses from customer service at the factory were terrible. For several rounds they asked for more and more photos. At the end, they said this was "a feature" without explaining why the catalog did not show "this feature". A knowledgeable person with authority to resolve the situation never called. If they could fix this quality control issue and improve their customer service, these COULD be a good product.

I absolutely should have listened to the other reviewers. To say the product is inferior is a gross understatement. I ordered 5 blinds in early May and have been assured they are on the way! I received two today that did not have any hardware, instructions, or packing slip. I called to alert them and to ask for the hardware to be sent. I was told 5-7 business days I asked to have them overnighted, she said she had to check with corporate. Really, they didn't confirm my order with me. I then asked for an update for the other 3 blinds and was told they should be shipped out the 17th. I told her that I have several emails from late May that say they are on the way. The one I received yesterday had a tracking number and had a date of July 10th. I asked to cancel and was told Corporate had to approve. Don't make the mistake I made of not listening to the others, save yourself some aggravation and shop elsewhere. Products are faulty at best.

The Customer Service Rep listened to me and understood the frustration I was experiencing with an order that had gone wrong. She looked into while I waited and set it right. I am very appreciative for her expertise and willingness to assist.

I was having trouble with my total bill, which would have put me over $1 what I had on my credit card. I called customer service *don't know her name* and she was excellent. At the end of the call she suggested I call and talk to a live person. I got Angel **. I can't believe how cool he was. He ended up helping me out so I could get my mini blinds. He was very thorough and patient with me, since I called up frustrated. He found my order I tried to place and came back to me a few times when I was on hold to update me, instead of just leaving me on hold for a long time. Excellent company!!!! During the pandemic, everything seems to be closed and/or it takes forever to find a live person to talk to. Not at this company!!! Angel deserves a raise.

I have to say this is a rating of one agent in the company's Customer care department not the entire department. Stephanie worked with me for over 30 minutes to understand what was happening and then giving directions on how I might fix it. She was courteous, personable and genuinely nice during the call. Characteristics which are often lacking in Customer care today.

I purchased both roman shades and cellular shades from Select Blinds. 2 of the roman shades came damaged with pulls in the fabric. The cords got bunched when lifting the shades and they also did not hang nicely. When I contacted Select Blinds, they told me they would need to speak with their manufacturer and requested that I send pictures and video. They proceeded to tell me that while they knew the correct color was submitted, one of the pictures due to the flash going off showed the fabric a bit lighter so their manufacturer stated it was not the same product. I had to then wait while I was sent a swatch to take a picture next to the shades to prove that they were the same ones ordered. Select Blinds did issue a partial credit to my charge card during this time.

The product is of poor quality, the customer service is terrible and the warranty/guaranteed satisfaction is worthless. I was deceived and disappointed. The pulls on the shades could not be mounted. I attempted to resolve this issue and got the runaround. I tried to submit a review to their website and it was rejected.

Received white instead of gray, and was then told I couldn’t be refunded because they’re custom... I “custom” ordered gray, not bright white! Customer service less than helpful... Save yourself the hassle and go elsewhere for blinds.

Select Blinds is an awful company. I tried to reach out to them for guidance on an order, and after waiting for days, I basically got a non-answer to my questions. I then ordered blinds per the instructions on their website, and waited for 8 weeks for them to ship. When I get the blinds? They're too long because I allegedly clicked "outside mount" rather than "inside mount." The picture of the product shows an inside mount, and I'm confident that I selected inside mount. I reached out to customer service, and they replied basically saying "too bad." I had been using this order to test the concept in my daughter's room before outfitting the skylights throughout the rest of my house. I'll definitely be choosing a different company now.

Dealing with this company has been a nightmare. Their "custom" blinds did not fit my window. I called them and after sending them pictures of the installed blinds twice, they told me that they were making new blinds. They told me I could donate the existing ones to Habitat or Goodwill. After a couple of weeks, I had not heard anything and called again. The rep could not believe that my order had gotten misplaced. He assured me that he was pushing it through. e said he would email me the next day.

We have purchased all of our window treatments from Select Blinds, from inside mount Roman Blinds, Outside mount Roman Blinds, 4 1/2" Shutters, Roll down sun shades, power shades and even included their outdoor powered sunshades and could not be more pleased from the cost to quality! Thank you, Rick

After arguing with customer service for over 2 weeks, I have decided my only option was to take down these blinds and throw them away. Though the website and recording on the phone specifies 100% satisfaction guarantee, that is bogus. I ordered and received 2 inch faux wood blinds with the wave contour for adjustments. They were considered custom, and did fit the width of the window. With this mechanism there is no wand to tilt and it relies on the tension of the spring to control both the tilt and the lift. And they close with each raising or lowering. There is one size spring for all sizes of blind, so a narrow width window has the same amount of tension as a very large blind. That is the problem with this design. When you lower the blind to rest on the sill, it will rise, and continue to rise with each adjustment. One of my blinds seemed to like to stop about 5 inches above the sill, the other about 6 inches.

Our customer service rep was Great!! She was very helpful and patient as we worked through the particulars of our order and repeated back information for confirmation. We found her to also be very knowledgeable and suggestive, made ordering a pleasant experience.

I ordered two blinds on May 5th and I’m currently still waiting on my order. I understand there were delays due to covid so I’m not here to talk about the long production time because I’m not quite sure how they regulate normally. I understand things happen especially during this hard time however I’ve received an email from them shortly after on the 8th that my order was in production which was false... it said, "Look forward to hearing from us once your order is shipped" so I was expecting to receive everything soon.

I ordered from SelectBlinds.com previously and had a good experience. Second time around, and not so good. Customer service has gone incredibly downhill. I placed my order on April 12th. Early May I contacted them to inquire since I had received no communications from them. They advised me the order was in production. A few days later, I get an email saying my item is on backorder and won't ship until June 15th at the earliest. I waited until early June to contact them again to see if the backordered item(s) were expected to arrive on time for me to receive my item around June 15th. At first the rep had no information, then when I inquired about cancelling, all of the sudden they suddenly knew info! Magic.

I ordered a bottom up/top down shade for my bathroom. The price was right so I went for it. I understood that with the COVID-19 crisis going on that it may take a bit longer and it did. I was willing to deal with that. When the item finally arrived the fit was perfect but the color was way off. I ordered "Sand". I did not order a color sample because I didn't want to add another month to my wait time but I figured it should be close enough so wasn't too worried. I WAS WRONG! While I understand that colors shown on websites can differ from when one sees them in person this wasn't even close. I could have dealt with that but the main problem was that the website clearly showed that the top and bottom rails were supposed to be the same color as the shade. They are not, they are white and do go with my bathroom AT ALL! Had the rails at least matched the shade color as advertised I would have been able to live with it.

Well it is July 3rd and today I received my blind this time with a valance. After nearly five months and basically giving up on this company they finally came through and delivered what they said they would. I give them credit for ensuring the product I ordered was delivered. The hassle of emails and calls was I suppose worth it if only to give me some revamped confidence in the company. Thank you for putting this order right and resolving a situation that I had given up on..

Parys ** was patient and took good care of me. She was able to answer all my questions in a kind way and made sure I was able to get the correct replacement shades for the broken ones I had. Loved working with her and I highly recommend she gets an accolade for the way she works with people! Excellent 5 star service!!!

I purchased blinds that showed up too small. I reached out to them and told them they were too small and they sent me the same size. Since I was unable to immediately hang the new blinds I didn't know for a few weeks that they were still too small. When I reached out to customer service they told me that they were unable to replace them because it was outside the guarantee fit window. I'm not sure why they sent me the same size after I asked for larger blinds but they did and then never fixed the issue. The only option they gave me was to buy brand new blinds.

Updated on 05/28/2020: Two full days since I sent my response with order number and have yet to receive any feedback. It takes Two days to follow up on the status? SMH now.

Just got off the phone purchasing custom blinds with Matthew ** at Select Blinds. He made the process simple and swift and was super kind along the way. Anything that can be done to recognize or reward him, please do it -- he's exactly the kind of person you want leading the sales process.

I had a wonderful experience. The customer service agent was very knowledgeable and helped me reorder blinds that were no longer working. One of the best experiences I've had with any Customer Service department.

Taylor in customer service was professional and a incredible asset in getting my perfect blinds ordered! Among many things she helped make sure I measured correctly. Thank you Select Blinds for making ordering custom blind so easy!

The customer relations person, Hayley, was extremely knowledgeable and very pleasant. She verified my order and explained why my order was on hold. She clarified that due to the pandemic the order may be somewhat delayed and that I can track the order. Thank you!

Horrible customer service! After 3 weeks I still waiting for a Alexa hub. I called and sent emails but no answer. Don’t recommend Select Blinds. I don’t know what to do anymore. A joke, very disappointed. Customer service is horrible.

We ordered blinds on April 10, 2020, delivery date was supposed to be around April 25, 2020. We never received any e-mail that delivery would be delayed but when we checked their site to track our order it stated it got delayed to May 10, 2020. When we checked today it got delayed to May 31, 2020. When we called today to cancel and demand a refund the "lady" on the phone refused to refund. She claimed it would depend if production had commenced, however, she stated she could not verify whether it has. We have deadlines to meet and can not work with companies who understand the value of time and honest communications.

Hayley was friendly and quick to resolve my issue. I had a blind which I bought several years ago and it broke. I initially contacted customer service via email and was told that the blind was out of warranty. I looked into this and I couldn't see how it was. When I called Hayley she made short work of the problem.

Ordered 3 blinds all the same size. What I received was 3 blinds the wrong size, cut to short, and missing hardware. After numerous emails and phone calls (4 months worth) sending pictures per there request, I received no new blinds. Just the run around telling me they would take care of it. They did not!!! Terrible customer service. Do not buy from them.

Select Blinds has wonderful customer service! I had started the process of ordering some blinds, but was somewhat overwhelmed by the price. I was contacted by Chris ** of customer service, who was able to help me finalize my decisions and provide me with an additional discount to fit these blinds within my family's budget. The blinds also come with a wonderful warranty and a good return policy if they do not work/fit in your home.

Buyers Beware. This company is awful and does not stand behind their product. 1st time ordering custom blinds. Considering the cost I read reviews and studied the site for all details. This purchase was an investment. Followed site instructions -site indicates outside mount blocks more light and than inside mount. This is not true. Blinds sit 1.5” out from the window. The mounting brackets stick out 3”s from the wall and the handles are cheap white plastic.

I purchased the Premium Light Filtering/Blackout Cordless shades from this company. I LOVE this product. These blinds have two settings- one act as blackout blinds, the other setting allows light to diffuse through. We have them in the baby's room, and loved them so much we purchased more for our bedroom. The best part of these blinds are two fold- first, the mechanism to pull them up, down, and then transition between blackout and translucent is very easy to use and feels firm/quality. Second, the blinds themselves look much nicer than the standard, regular blinds. Also, as a bonus, there are no pesky cords hanging down (making it safe for the baby, and also our dogs).

Honestly, the level of customer service I received from Angel was far and above the normal. His goal was complete customer satisfaction with my order. He spent many, many minutes with me on the phone discussing different ways of installation and even had me send pictures of the area that I intended to install shutters. He was patient and helpful in every sense and way. What a fine young man!

We ordered our blinds on 4/12/20 with an indicated ship date of 5-7 business days. The order did not arrive as scheduled. Called the automated system and found that the delivery date had been changed to 4/23. At no point was the delay communicated in any way. Called again this morning and the automated system indicated the ship date was STILL scheduled for 4/23, however, logging into the account, the ship date had again been moved out to 5/12/2020. Again, there was no communication indicating that our order would be delayed.

This is by far the worst company I've come across for window roller shades. To start, their directions for measuring will result in shades that are too small. They tell you to size down, yet also state inside mounts will also be deducted in width. Next, the overall quality of the craftsmanship and fabrics are cheap! You get what you pay for. The first set of rollers had to be replaced due to uneven cuts. Which I had to fight their customer service on as they were quick to blame me for the issue and tried to make me pay more out of pocket to have new ones ordered. The replacement received began fraying within hours of installing. $600 in the trash!

Beware! Select Blinds does not fulfill their orders as promised and will not let you cancel your order, even though they will not fulfill your order for at least one month beyond the promised date. They do bill your credit card the second you place you order.

I bought two blinds for my bedroom last August and was very pleased when I received them quickly. They were exactly what I wanted and were very easy to install. Unfortunately, after about 6 months, the lifting mechanism on one stopped working. I contacted them about it and heard back almost immediately. They required that I send a video clip of it not working, which I happily did. I had a replacement blind, at no cost, in very short order. You can't get better customer service than that.

I purchased eleven blinds for my townhome and they are perfect. I ordered samples before I placed my order and the company was so easy to work with and the cost was just in budget. Installation was a breeze. Was about 15 minutes a window. The quality of the blinds are amazing. They look And feel high end! I love my blinds and will order from them again.

I ordered 5 Roller Shades for Outside Mount from Select Blinds, all for the same room. I received them with 2 problems: 1) There was about a 1 inch deduction on all the fabric measurements, despite the fact that the website clearly indicates that deductions will happen for Inside Mounts, not Outside. However, I did not complain about this, because I could still make them work for my space. 2) 3 of the Roller Shades came with a nice Outside Mount hardware, and 2 of them came with a different type of hardware.

I ordered a set of blinds today from Select Blinds and it could not have gone more smoothly! The customer service person, Donna, was friendly, efficient, and knowledgeable! Thank you! I can strongly recommend this company - their website is excellent, too!

Matthew is very helpful. Needed an extra clip and he hooked me up. Our blinds are very good and were easy to hang. They seem to be a high quality product. I like how they look and feel confident that they will last a long time.

I ordered some Roman shades. Got them quickly and I really like them, wasn’t sure about the color but it’s perfect! I will tell anyone that’s ordering blinds to order from Select Blinds. I am very satisfied with mine.

This is regarding order **. I ordered 4 blinds from this company in early February and received them within a week. 1. Unfortunately the mechanism was not working on 3 of the blinds. I contacted the company and was given directions that did not address the problem, although I sent pictures as well. The installer I engaged immediately detected that they had forgotten to turn on the mechanism on the side that would allow the cords to work. One problem solved.

Anthony was extremely knowledgeable, courteous and efficient. He was very helpful and handled my order in a timely manner. And It was a pleasure doing business with this company. I will use Select Blinds for any future window covering needs.

I purchased 2 blinds, cordless roman shades, 3 maybe 4 years ago. Had company coming and was cleaning the window a couple weeks ago and noticed blinds separating. The worse blind that separated faces a house next door so not much sun exposure, it has huge gaping holes. The other window faces west where sun is more intense. That blind is just beginning to separate. They look very nice and I love the ease of no cord. I can give 2 stars for nice looking and if I remember the fast delivery was great. Sorry I can't order these blinds again. The quality of the material is poor.

Easy to place my order. So excited to get my blinds. I am a women and the gentleman I spoke to made me feel confident placing my order. I was nervous because I never did this before. I use to go to my local department store. To buy my window treatments. So this is a big deal for me. I feel good about placing my order.

Ordered colour/style samples so we could choose the correct blind for our room. Samples arrived and we picked a colour however when we tried to order, the product matching the sample was unavailable. They sent a sample of a product they could not supply. Absolutely a waste of time.

Ordered a blind from these guys. (Order **) Received the blinds and the end caps don't sit flush on the unit. I call them and they offer to send new end caps. I mention that the end caps won't sit flush even if they send a new batch as the internal structure won't let it happen. I also mention that the color of the plastic parts is different than the rest of the unit and that I want to return the unit for bad quality. They mention that that is not possible. I tell them that I will then do a charge back and at that point they tell me that if I'm doing that that they won't help me at all (Like a threat). So their only solution is to send new endcaps that won't sit flush or suck it up. Therefore I went the chargeback route. What gets me is the attitude of customer service.

My top/down, bottom up shades had strings that broke several times over the 3 year warranty period. Select Blinds stood by their warranty and remade the blinds each time. This time, they even offered to upgrade the strings to continuous loop in an effort to fix the continuing problem. Select Blinds went above and beyond their warranty! Great customer service!

The Initial product was fine. It isn't the fanciest product in the world, but it was cheap and it did the job that it was supposed to do. I bought 5 sets of blinds. 4 of them are fine to this day, but the fifth (which is in the exact same room as 3 of the other sets) developed awful yellow staining about 10 months in that could not be washed away no matter how hard we tried. I was relieved to remember that we had a warranty, so I sent an email to the warranty department asking them to replace the one defective blind. They gave me every line about how the damage was actually caused by me, from saying I was probably a smoke (Big no there), to telling me it was likely chemicals that I had in my house (nope), to even telling me that it was because I hung the blinds in the bathroom (I hung them on the shower curtain rod to take pictures of the staining in better light after cleaning them with water, so they made this snap judgement on their own).

Up has never been so pleasant! Thanks; I've already referred your company to a friend and placed a second order. :)

We ordered 6 Roman Blackout Shades from Select blinds. When we received them, we loved them. They looked great. Four months later we began to experience a chemical burning smell in our home. On many days it was unbearable. Thinking it was electrical, we went through every outlet, switch, and fan and could not find anything. We even had an electrician and an HVAC person in. The smell would be worse at times than others. This went on for months, we were pulling out our hair trying to figure out the cause. Finally, we shut off every circuit breaker to the upstairs rooms and the smell was still there. We decided to open up the windows to air out the rooms, and that's when we figured it out. When I got close to the shade, the chemical smell was awful. I went from room to room and they all smelled the same.

I ordered 7 sets of blinds from them. Most worked fine but they sent me defective pieces for one. After weeks of multiple exchanges with customer service where I was offered a replacement but then there was never any follow through, the last person I talked to said I received defective pieces that should never have been included with my order in the first place and I would have to purchase a whole replacement. Nowhere on the product description does it state that these pieces were not included. I attempted multiple times to leave a review on the product I purchased on selectblinds.com to warn others that the product description was misleading but when I would hit submit, it would disappear without posting. Interestingly enough ALL the reviews for that product were 5 stars...they're either posting fake 5 star reviews or at least weeding out any reviews that are less than 5 stars.

The service I received today on the phone was top notch. Hayley Was courteous, didn’t treat me like an idiot, as she was helping me troubleshoot the motor on my cellular shades. They are now working, and my family is very happy with the product. I highly recommend SelectBlinds.com to anyone thinking about getting window coverings for their home.

Ruan helped make my day. I measured incorrectly and he calmed me down with kindness and fixed the whole situation. Replacement blinds are coming and I am relieved. Such a great policy at Select Blinds with regards to customer error. I'll certainly use select again in the future.

I have never called, emailed or been so frustrated more than I have at this company. I paid almost 300 for 2 blinds that I could of got better at Walmart for 1/2 that if they had my size. I ordered almost 3 months ago, the blind has been up approx 6 weeks or more. Still I am calling numerously about the valance issues. How can production make a so called custom blind and and include a valance that is...

The blind that I received had a stripped mechanism for the slats opening and closing. Also the cords holding the slats to the framework on the right side were not attached to the adjusting wheel inside the framework. I sent a video which Donna ** reviewed and immediately issued a replacement blind for me. Donna was kind, apologetic, and extremely helpful. Give her accolades for me because SHE REPRESENTS Select Blinds in dealing with my issues and customer issues in general. She does an excellent job of it. I will continue to purchase my blinds from you folks.

Update - customer service called me back and they made good on this order. I'm satisfied.

Bryan ** was my customer care representative who was extremely knowledgeable, friendly and went above and beyond to finalize my order. I ordered 13 blinds which included Zebra blinds and 2" Faux Wood Premium Blinds. Brian helped with all my measurements and various options, explaining what was available. He was patient in pricing out my order to help fit within my budget. He explained the warranty, how long my order will take to process and be delivered. After pricing these blinds at other companies, Select Blinds was absolutely the best-priced company. I will purchase additional blinds from Select Blinds in the future.

We needed eight sets of blinds in varying sizes for our new home. We decided to first only order a matching pair of 2” Select American Hardwood Blinds in black since we were unfamiliar with this company but were tempted by their FIT guarantee and promise of a refund or exchange (remake) if a product is defective. We were very happy with both the ease of ordering our blinds as well as the speed of delivery with this first set of blinds. Both were quick and easy, and the blinds were beautiful. One minor hiccup was that they sent brown valences instead of matching black valences, but with one quick phone call and one email from us with a few photos verifying the mistakes, we received a reply email stating that our new black valances were on their way. This took all of about ten minutes to rectify, and we loved how the company took responsibility, so decided to order the new six sets immediately.

My overall experience with Select Blinds was good until I tried to pay. I clicked to pay with PayPal. When PayPal returned me to the Select Blinds site, the vendor had added a $5.99 charge. I bailed and bought the blinds for the same price at another site. That site also charged a "service fee," but they put it upfront rather than sneak it in at the end (also it was $1 less).

I ordered blinds a couple of weeks ago. Maximum delivery time elapsed yesterday. Clicked tracking on Website. Showed ordered, not in production yet, not delivered yet. Even though we received an eMail more than a week ago saying was in production! So called 800 number. She looked up my order number. Said to me, she will hear back from "THEM' within 24 hrs and let me know! So they are so disconnected she calls production. THEM which is obviously a different company in China. They do not update tracking on website. Wait 24 hours to hear from them after package overdue. Messed up! Bad Business!

We loved our experience with Select Blinds. There were so many options to choose from on their website. Measuring instructions were clear and concise. Ordering was simple. Shipping was fast, and free. Our blinds were delivered quickly with no defects. Installation was simple as well. Blinds look beautiful. Colors match the samples perfectly. I literally have no complaints, which is rare! We ordered blinds for 13 windows of all different sizes, both cellular and fabric types.

I have ordered blinds several tiimes in the past and have always been pleased with the company and the quality of their blinds. On my last order I measured wrong on 2 of the blinds. I called the company and immediately spoke with someone. I explained what I had done and within a few minutes he took care of the issue and said they would mail out new blinds with proper measure at no cost except for small shipping fee. It is their “oops” policy for folk like me! It was so refreshing to deal with a company like this with such customer support. And their blinds are awesome!!

Sent samples so we could pick our color. There were many choices of color and materials to choose from. Select Blinds had a printable measuring worksheet, so it was easy to know how to order. They were easy to install! Look great! Will order more!

They had shipped the incorrect blinds. It took 5 weeks reforestation they before they made the decision it was their error. Once they made the decision they shipped right away. Thank you. We have a problem now in that the dining room shade doesn’t go down from the top. I haven’t made them aware of this yet as we had a death in the family. I do plan in emailing them tomorrow. We had ordered from them before and had been very happy with their products and service.

I called to have a question answered about fixing a problem with a 10 year old shade. Customer representative researched the situation. After discussing it, I did order new shade in few minutes. Customer representative was very helpful.

We are a repeat customer and this time we had an issue with the fabric on the header of our new blinds properly adhering, which obviously detracted from the finished product. We took a couple close up photos of the problem and in one day customer service got back to us that the Quality folks had approved replacements. Standing behind warranties is important to a customer, and they did so.

You can't beat the prices at Select Blinds and the quality is excellent. The blinds are well made and easy to install. We put custom sized blinds up throughout a 4,000 square foot home at about half the cost of purchasing anywhere else. I highly recommend.

My shades shipping without the mounting hardware. I've called in to get the replacement parts 4 times now. Each time the representative is pleasant but I have received the wrong part 3 times. It's beyond frustrating. I even took a picture and sent it in and they still sent the wrong one. It's like they aren't even paying attention to what I am asking. I'm hoping that this 4th time they will get it right.

Customer service reps are Very personable, knowledgeable, and efficient. Both people I spoke with gave me exactly the answers I was looking for and made the whole process extremely simple. Hopefully the products are as good as the customer service. I will be receiving my order in about 10-12 days.

Brian was very helpful on helping me figure out how to cover my large front window. This is my 12 blind of this same design. Thanks Brian for all of your help. Being a senor Citizen I found his help very helpful.

I order the incorrect width on my blinds. It was my fault. I spoke to a young lady named Destiny in the sales department, who expedited new blinds for free. I love this company and highly recommend them.

The gentleman who solved my issue was super efficient, understanding and effective. He helped me get a few blinds ordered that were missing from my original order due to sizing issues. I appreciate the quick solve and thoroughness!

We are purchasing a new home and needed to order 20 window coverings of different sizes and styles. Mitch ** assisted me through every step of the process, ensuring all my questions were answered and everything was properly entered in the order. Mitch was exceptionally patient, thorough and efficient during our entire call. I work in the client service industry and know what great customer service looks like. Mitch provided one of the best experiences I have ever had. Looking forward to getting our blinds now and we are confident they will be perfect thanks to Mitch’s help!

My customer care representative, Drew, went above and beyond to explain the mounting space needed for a very large door. He was able to pull up my past order and knew exactly the width of the header I currently have and clearly explained to me the width of the header on the one I was considering purchasing. The time he took and the appreciation he showed for me being a repeat customer made my decision to purchase very easy. I highly recommend this company, this is the third time I have purchased from them and each time the process was painless.

Select Blinds provides a huge variety of shades and blinds for a fraction of the cost that large home improvement chains charge. If you are willing and competent to measure your own windows and are comfortable installing the treatments yourself, you can quite literally take a vacation with the money you would save outfitting your home with Select Blinds over brick and mortar name brand options.

The web site of this company is so easy to maneuver and continues this with options at the end to change an order if necessary. The options offered cover all needs and the price is excellent. The product arrives in a very sturdy cardboard with all the hardware attached to each blind. An excellent company!

We collected quotes from several different companies and ultimately decided on Select Blinds due to customer service, ease of ordering samples online, and competitive pricing. Our customer service rep, Parys was very helpful in addressing all of our questions and concerns.

I have ordered shades from Select Blinds online in the past. This time I had questions about the products and questions about how to fit blinds in my specific window (two double hung next to each other). I spoke to Tatiana and she walked me through the process in just a few minutes and I couldn't be happier with the results. Thank you so much and keep up the great work.

Mini 1” blinds were ordered from Select Blinds recently. When blinds arrived the bottom rail was missing the holes for the hold down brackets. This set of blinds were ordered for a glass pool bath door. Bottom hold down brackets are essential. So.... mistakes do happen, no big deal right? When I called customer service the person on the other end attempted to be professional, however fell a bit short. That’s ok too as long as the problem is fixed.

I ordered a 96in blind. I received a 96 in blind. I also received the valance in two 48in pieces. The disconnect in the middle is clearly visible. Their explanation, the 96in valance to match the 96in blind would cost an additional $85.00 to ship!!!! The website clearly states the valance is included FREE and nowhere does it state the finished product would only come in 48in pieces for the customer to splice together and be unhappy because it looks CHEAP! VERY DISSATISFIED!

This was my 4th project order with Select Blinds. I love the product turn around time to get your blinds and the pricing is amazing. More importantly is the customer service. Today I placed an order with customer service rep Tatiana who was knowledgeable, helpful and very quick at placing my orders. Can't wait to start another project.

I ordered 9 shades on 11/29/2019. The shades I received were too wide and could not fit into window frames with brackets. I have been back and forth with Customer Service repeatedly by email, online chat and phone but problem is not solved yet. I cannot tell you how difficult it is to deal with their customer service team.

The call back was in a short amount of time, the agent was very respectful and hopefully the shades will be just as awesome as my initial experience! I had to change the mount from inside to outside and it was easy peasy.

After having the customer satisfaction manager reach out to me we came to a fair and equitable resolution. Once my concern was understood Select Blinds immediately remedied the situation to my satisfaction. Any business is bound to have a problem when dealing with so many options. It is how they respond to the problem that matters. I am completely satisfied with their response and resolution and my new rating reflects that.

It’s not often I call a company and receive the type of service Jake provided. I reached out to Select Blinds regarding an order I placed on hold. Jake not only took care of making some changes before processing my order, he went the extra mile and engaged in conversation instead of placing me on hold while making those changes. It was refreshing to have received this level of customer service. Jake definitely exceeded my expectations and I would not hesitate to call on Select Blinds again based on this experience alone. Select Blinds should be honored to have Jake on their team. Thanks again Jake!

I spoke with Mitchell ** over the phone to place an order. He was so great and patient. Answered all of my questions and was very knowledgeable. He was so friendly. Very very pleased with my experience at Select Blinds and with Mitchell ** specifically.

Wanted to buy plantation shutters for one of our bedrooms. We measured EXACTLY as instructed on the web site and placed order. The instructions online said "Measure exact width to the outside edge of the molding in three places (top, middle, bottom). Take the largest of the three measurements." When the shutters came in they did not fit, when we inquired we were told by Christina ** that per the warehouse "The trim frame is to be installed inside the window and that the measurements that are needed are the INSIDE window measurements." Despite this being their mistake, they refused to stand by their product and ship is the right shutters. I will NEVER again spend a time here. Save yourself the hassle and find another provider. We ended up using Blinds To Go and they were great to deal with.

Updated 01/29/2020: I was so happy when I called customer service on 1/21/2020. I requested brackets for woven woods. I gave my credit card # and received a confirmation and order number. To date ..7 days later, I have heard nothing. I just went on live chat with someone named Juan. I explained I was trying to find out what happened to my brackets, tracking shows nothing has been done. I cannot place my order for 6 window coverings until I receive them. I was left on live chat for 18 minutes after being told the order was being checked on. I am very disappointed. I have 25 windows in all to cover.

The shades are everything I could hope for and more. Top quality and perfect fit. I installed all 3 honeycomb shades by myself (77 years old) in about 35 minutes. I am extremely happy with both the quality and price. THANK YOU.

These are wonderful blinds custom made. Perfect and with no cords. Love them. Very nice quality. I highly recommend them and great prices. Wonderful customer care as well. Thank you for such a great product.

I tried ordering online at first. Wasn’t feeling comfortable enough that I was doing it right. I decided to call instead. They were very helpful in explaining everything to me and taking my order over the phone.

We used to shop at "other" popular competitors but after trying Select Blinds and receiving their product I can honestly say that their quality is top notch for a lower price. We had an issue and customer service (Nancy) was the absolute best we've experienced in many years. This is a company that cares and they show it with real service and caring and not a recording telling you how much they care while you wait on hold for 30 minutes. Try this company. We are going to use them all of our future business.

I ordered multiple solar shades for two properties. They are as described and look great. There were manufacturing problems with a couple of them, but Select Blinds was great in helping find solutions and fixing the problems. I would caution you to read carefully the measuring instructions. On the interior mount solar shades, they do deduct from the measurements you provide. So I ended up with a shade that didn't fully cover my glass and had to re-order an "oops". My only criticism would be that the roller chain used to raise and lower the shade is made of plastic beads. It looks rather cheap, and is a yellowish-white - they do not match the end caps or chains to the fabric you choose (some higher end shade companies use metal chains and will match colors). But for the price, the Select Blind products are sufficient.

I came to Select Blinds because I need to get window coverings for a whole house, with different rooms needing different treatments. A process that can be overwhelming and would have been if it weren't for 1-the very helpful videos explaining how to measure, 2-the free samples so that you can see just what you'll be getting, and 3-the kind, thorough service provided by the rep I was lucky enough to get, Chandler.

Parys was our phone rep and we had all our questions answered. We inquired about color and operation of the blinds and pricing. We are repeat customers and look forward to this new order developing. Thank you!

I custom ordered three sets of vinyl roller blinds. My plan to to order fabric rollers, but they didn't come in black like the vinyl do. We ended up ordering the vinyl. After hanging them up, I believe they are more suitable for a commercial/public area. Not so much our sunroom. The quality isn't bad though. Just wish that the fabric rollers had a "black" option. It also took a few times of having them up and down for the blind to hang straight.

I was having issues troubleshooting an installation problem. Bryan was fantastic, he walked me through a few ideas and then sent some videos to walk me through the problem. After a few tries we got it fixed! If only every customer service call was this easy.

Last year, I installed Select Blinds in my first and second floor and have been simply delighted with them. This year, I redid my third floor guest room and ordered 5 more blinds, one of which is located over a staircase so I ordered the remote control blind. BIG MISTAKE! My installer easily installed the first four and installed the hardware for the 5th, but we couldn't get the remote to work and there were no instructions included in the box. I called the next day and talked to customer care. They told me it's a bit of a big deal to get the remote paired with the blind and sent me directions. When I suggested the instructions should perhaps have come with the blind, the customer service rep said, "We get that suggestion a lot." Really? I rescheduled my installer. After an hour of trying to follow the directions, we again called the customer service line and waited for 25 minutes "due to the unusually high number of awesome sales." Really?

We decided to go with Select Blinds for our home window coverings. I was able to work with Mitch on the initial quote and then when we finalized the order. He is very knowledgeable and helpful and honored pricing from previous quote. We will recommend Select Blinds and Mitch to our Friends.

In 2019, I have used Select Blinds for window coverings for my entire home. The prices can’t be beat. Delivery was always as promised. Whenever I called customer service they were very helpful. I would recommend this company for sure.

I recently called into Select Blinds to get a warranty issues taken care of. After getting some mixed responses about whether the issue was covered under the warranty (faulty bracket that held blinds) I called into customer service and spoke with Tatiana. She looked into the past conversations & photos that I sent in and also believed the faulty bracket & subsequent damage to my blinds should be covered under the warranty. She has acted as an advocate on my behalf, and I appreciate the zealous way she is representing me. I am waiting for a response to see whether the warranty covers this type of damage, however, I feel comfortable knowing that Tatiana is trying to help alleviate my issue.

Updated on 01/17/2020: This is my second review of this company. After several emails and phone calls, Select Blinds has admitted they sent me the wrong blind but still won't return my money. They offered me 25% off another blind purchase. Great - let me spend more money to get another incorrect order sent to my home. SB said I needed to select the correct style when I ordered and I didn't and that's what the picture on my order confirmation didn't match. My response to them: "So with all that being said, you're admitting that your description and picture do not match what I ordered. And let me reiterate that the blind I received DOES NOT have ANY FOLDS AT ALL. Your website is clearly wrong and deceiving but yet you're not taking responsibility for it."

FedEx lost my shipment from Select Blinds so I called customer care. Rovena called FedEx and they could not give her an answer to where my blinds are. She reordered me a new set to replace the lost ones. Thank you very much Rovena!

I ordered blinds and was very pleased with product. Had a couple of issues but was was resolved promptly and quickly by customer service. Very professional and courteous. Returned my call in a timely manner.

Email sent. “Is there a way that I can thank Tanner and inform his supervisor or manager about his exceptional customer service? Our blinds arrived the next day, just in time for our first open house to sell our house! We are so thankful and they make the biggest difference in our kitchen. I always thought I would be loyal to 3 Day blinds, but I will order all my blinds for my new house from Select Blinds. Tanner's help might be one of the reasons we sell our house sooner.”

Updated on 02/14/2020: This is the final entry on my experience with Select Blinds. After I sent them 2 rounds of photos they asked that I send the shades back, which I did. They then took their own photos and sent them to me saying the shades were "within specification" and suggested I get a new tape measure, even though their own photos clearly showed the shades were not close to 34-1/4" as they were supposed to be. They also stated they would not be issuing a refund. Fortunately PayPal disagreed with them and refunded all of my money. I've since ordered new shades from Blindster.com using the exact same measurements, and they fit perfectly. Select Blinds could not have been worse to deal with.

I couldn't find my order receipt, but needed a replacement part. I called the company and was put on hold. I opted for a call-back. In less than 3 minutes I received a callback. The agent was able to look up my account and order the replacement parts in less than a few minutes. It was so easy and such a pleasant experience.

I was finally contacted by someone from Select Blinds named Simon. He was super helpful, accommodating and able to resolve my issue very quickly. It's just unfortunate that it took so long to resolve and took so many contacts with the company to get it right. If Simon reached out to me the first time I made my complaint, I'd give them 5 stars.

Mitch was an excellent sales representative. I purchased one blind to inspect quality and color selection. I was extremely pleased with both. Installation process was easy. I have since placed an order for 15 additional blinds. Pleased with price.

I messed up the dimensions on my online order. Adriane from customer service was patient and helpful and corrected my mistakes before the blinds went into production. What a relief! I'm very grateful.

While calling in an order for custom shades from this customer service representative on a very busy day, my first order from this company Select Blinds, I was assisted by Mitch **. His assistance was thorough and exacting, which gave me great confidence, his explanations were given freely without being rushed, and he relayed valuable information about the warranty which was impressive. All this while being quite respectful and personable! Mitch is quite valuable in this position. I expect to be pleased with my order and should I need more assistance, I hope it is Mitch that assists me. Thank you, Mitch.

After 4 phone calls to Select Blinds I finally got a service agent who was kind and helpful, thank you Tatiana. She took the time to look back at previous calls, found my videos which the agent I talked to earlier today told me never came, and helped to resolve my problems. Remake blinds should be on their way in 10 days if all goes well. The blinds look great and fit but would not retract, hopefully new blinds work. I appreciate the time Tatiana took with me as compared to other agents I dealt with. Thank you again Tatiana.

I ordered blackout blinds for the holidays— needed by 12/24- received notice that you were out of blackout material and the blinds would not be made until after the holidays. I called immediately to cancel. The blinds have now been delivered when they are useless to me and I’m told that you have no communication with your factory — they went ahead and made the blinds AFTER the holidays— Weeks after I cancelled and you will not accept responsibility. Select Blinds is still charging me for expensive huge blackout blind and will not take it a back or off my credit card— offered a tiny discount if I would keep the now useless blackout shade that was for my granddaughter's room over Christmas. She is gone now as in also installed blackout curtains for her- the blinds are now utterly and completely useless to me- landfill material that I am now being told I will pay for even though cancelled WEEKS before your facility made them!! NOT ok.

We moved into a brand new house. Before ordering blinds for all of the windows we thought we would try 2 windows first to make sure we liked them. Short story is that I wish we went elsewhere. Placed the order on Dec 8th and my credit card was billed immediately. Here's a summary of the emails I received from them:

I have ordered from Select Blinds before. But this time, it was a little different. I decided to replace the blinds for the master bathroom on Jan 1 during their sale (30% + extra 20% off), but I then decided I needed to order samples. I received the samples yesterday, determined what type of blind to buy, and had everything in my cart. But, the sale was only for 35% off. I couldn't find a way to get the old sale price, so I had to wait until this morning, in order to call customer service. I explained the situation and gave them my sample request number. They quickly gave me the Jan 1 sales discount and completed my order for me. So easy. And Chris, the sales rep, was so helpful and efficient. Great job!

I had difficulties with a previous order, however after working with Angel to fix everything my opinion is very positive. He made sure he had everything correct before submitting the order. He sent me the confirmation of the order & waited while I reviewed it. Angel is a very professional, courteous person. I appreciate your help!

I am very happy with my experience shopping online and measuring etc with the great help and patience of Tatiana ** at Select Blinds. My home has older windows and I was able to send her photos and we could discuss various options. She went well beyond in helping me with every possible degree of kindness and detail. I am going to spread the word to all of my friends and family. Together we found a solution to what I wanted and needed for my window plus I got a huge savings with their fantastic sale now going on. Thank you so much.

Amazing customer service from Donna. She quickly and easily resolved a problem that I had accidentally gotten myself into. I had thrown away hardware that came with one of my blinds, and she mailed out a new set right away. Thanks so much, it made my day!

I called to get help on installing my blinds and after asking my questions to Tatiana we discovered that I didn't order a charger for my motorized blinds. After a good laugh at my mistake, Tatiana went to see if they could offer me a discount to get the charger I should have ordered. She unfortunately shared that she couldn't get me a discount and that she had tried at numerous supervisory levels. In addition, she clearly provided the answers to my other questions. Tatiana was fabulous and I hope that in the event of having a question in the future I get connected to her again!

Tatiana ** could not have been more helpful in providing information about a part from an order from 10 years ago. I appreciate being kept in the loop via text and email. Will certainly recommend Select Blinds to anyone in need of window treatment! Thank you!

Have dealt with Select Blinds since 2010 and never been dissatisfied. Customer Service is A 1. The interface with Tatiana ** + Nancy ** today was another Home Run! Keep up the good work and the great job.

Most, but not all of the 10 shades ordered arrived cut to window opening size...two were correctly cut 1/4" less and fit perfectly, and two I miswrote the size. Customer service was very helpful in solving these issues. The miscuts were replaced at no cost, and my incorrect measurement were replaced for $10 each shipping costs. They are also alerting the quality control office to prevent future incorrect cuts. The quality of the shades is great and the installing is easy. So, other than waving to the construction workers outside my new home for a few extra days (no window coverings), I believe I will be quite satisfied once I receive the new shades.

Stay away! We ordered Roman shades and they stick out 4 inches! No privacy. Very old fashioned design that is NOT shown in their official pictures. And they came too short. I followed the measure guide. But worse, we got a bunch of samples but then it is IMPOSSIBLE to match the sample color to actual options on their site, since nothing is properly labeled. We ended up ordering what turned out to be a very hideous vinyl roller shade that’s unusable. Their “guarantee” has so many loopholes, they won’t take it back. Never, ever again. Do NOT order from them.

The customer service representative took the time to answer and resolve all of my questions. He helped me decide on the type of mounting I should use. He sent me a picture of the mounting bracket and suggested a non-standard solution for my unique situation. He also told me how to correctly measure for both vertical blinds and cellular blinds for inside and outside mounting. And, he suggested a material for the cellular blinds that would be compatible with the vertical blind material I had selected. All in all, the representative could not have been more helpful. I was extremely pleased with my experience.

We purchased the blinds about 3yrs ago. We had a problem with them not going up anymore. I contacted the company and was treated as if I really matter to them (most places I don't even get to speak with a person). They are building new blinds for us at no charge. I only wish there were more companies that would treat me as if I was important to them, like Select Blinds has.

We have purchased six shades from Select Blinds and had product defects with half, including a roller shade that came apart and needed to be replaced (we're still waiting a month later for the replacement). The materials may be more premium than other makers, but the assembly seems to have issues. To say they are 'poorly assembled Mexican crap' would be extreme as the materials and customer service is good. We will, however, be ordering from either Home Depot or another maker next time to avoid the trouble of replacing defective product and paying more.

We ordered two 2" faux wood blinds on Black Friday, as well as a cellular honeycomb blackout shade. The blackout shade arrived quickly and was installed easily, and functions well. The faux woods are another story. One arrived without bubble wrap, and was well dented. Neither had the right valence. We installed one to see how it would look...They are awful. They don't show on their website that the corded version is aesthetically awful. Our windows are approximately 70" wide and because of a "tip" on their website, we ordered 2 blinds on one headrail. They line up well when closed but look so cheap when hanging up. One side hangs at a slant so they appear asymmetrical. The (wrong) valence doesn't stay up and keeps sliding down making it difficult to use the wand tilt. There are FOUR cords to use on each side - 8 total - to grab when pulling open the blinds.

I filled my cart with 22 blinds and ordered a sample on 11/29/2019. Was told in writing that the price of the cart would be honored since we ordered a sample. It is on the website as well as the email sent confirming the blind order. Called to order the blinds once the sample was reviewed on 12/14/2019. Price of cart was $1,056.33 and I have the printed copy. Was told on the phone they would not honor that price but could go as low as $1,173.04. They lost a whole house of windows over $116.71 and would not keep their word. Asked to speak with the manager twice and was told no. Said they would call me back. They did not. Bad business practice to bait and switch, especially when the customer has your commitment in writing.

After recognizing that the wrong valance was sent the company quickly sent replacements. I have installed the replacement valances and it great.

I purchased 9 blinds which arrived today. The blinds were unfortunately 1 inch too wide, thought ok I will send them back and they will cut and return, no such luck. The “fit guarantee” only applies to 2 blinds, and since the style I choose cannot be cut I was told to donate the blinds and pay again, seems unreasonable, I had no problem paying something but to pay $700+ again in unreasonable. I wouldn’t order from this company, order from someone who will help the customer as I saw many other sites seemed willing to do. Buyer beware.

The light filtering shades made a big difference. I can keep the shades down and have enough light and true privacy. I measured the window incorrectly and Select Blinds only charge me a small fee for remaking. The customer service is great!

This was my first time ordering from Select Blinds and I will now be a customer for life! On my original order my husband mis-measured our blind so when we received the blind and noted the mishap I called. I was thrilled to know there was only a minimal cost for the additional inches. I didn't receive an email confirmation right away as discussed so I called customer care today and found out that the order was on hold because of the lift system needed for the new blind size. She explained that the order didn't go thru right away because there was an additional cost that hadn't been approved by me. The customer care individual, Parys, managed to get the additional cost for the lift system waived because of the delay!!! I would have paid the additional cost but was thrilled to hear that wasn't necessary. Like I said -I am a customer for life now!!

I ordered cellular shades on Black Friday. I observed that the shades I wanted were $10.97 best seller for their standard 24 by 36. So, I increased the size to 29 x 62 and the price was adjusted to $44.00. I received the order and they sent me 24 x 36 and I still got charged the $44.00. I spoke to Taylor, a representative of Select Blinds. I waited approximately 35 minutes. Then, she told that she did not know the prices on Black Friday, then she told me that I had to wait 24 to 48 hours to speak to a manager. Then, she advised me that there was no legal department or phone number, but that I had to pay $10.00 for each item plus $34.00 to $105.00. Very bad experience.

Placed order. My error, the front door blind was 1/2 off. I called to activate their "warranty" and paid $10 more to have the blind remade. Total now is $34.08. First replacement arrives and was dented/damaged either in the factory or during shipping. The wand would neither open nor close the blind. Complained and a replacement was sent. This too arrived damaged. The piece that opens to drop/raise the blind was flapping about and not secure. Customer Service told me this piece probably came loose in shipping and all I had to do was pop it back in. Really? There is no way that piece of metal could be "pooped back in". They offered to replace and I declined. If you can't get it right on the first two attempts, I'm not risking a third.

Updating my review. After expressing my discontent on this forum, I was very quickly contacted by Simon, a customer service representative from SelectBlinds. After a 5 minute phone call, we reached an amiable and fair resolution. I believe SelectBlinds does care about their customers and will genuinely work to make a customer happy.

Customer service was called because the blinds I received were essentially white, but on the website they are a deep sand color. I complained and they said they would take my complaint seriously, had me hang my blinds to make sure they were ok in that department, which I did, then had me take pictures of the blinds to prove my point, which I did. Then I tried to follow up and got the run around again, they asked the same questions had no knowledge of what had transpired, then we re-opened the case with all new information.

I have ordered blinds in the past from other companies and never had an issue with colors. I was shocked when I received blinds that were completely a different color than online. There was no resemblance! Now I'm stuck with blinds that I can't use.

They need to make their policy for errors when shades are a little too big where they can be sent back and cut down. Understandably if they are too small there is not much to do except purchase a new one but absolutely should be able to be cut down for free. They want you to buy a whole new shade at a 10% discount big deal. Buyer Beware. I have sold window shades and installed for years and very rarely has a shade not fit. Check your area for a rep.... Usually you can find someone not too expensive and they will take the responsibility if the shade doesn't fit. There are many variables when measuring and this policy of select blinds is not on the side of the consumer.

I ordered Roman Shades for 2 windows in the kitchen. I had them installed and they are crooked. On one side the pleat is 6" long and the other side is 5.5" long and by the time you get to the bottom of the shade it is completely crooked. The other window is not as bad with one side being 6" and the other being 5 3/4" giving a slightly titled look. It has a cordless lift which does not work properly and takes a lot of time to get them up. I called and sent pictures and am now sitting by the phone again for a callback. I wanted these for Thanksgiving and their ad said if not received by Thanksgiving they are free. Well this is not what I paid for and they will not address the issue. I want my money back and I will return these shades.

We recently purchased Roman shades for our dining room after receiving the sample. I wanted light filtering but what we got was so sheer you could easily see the hardware and strings. The total cost was over $450.00. In addition, one of the shades had a hole at the bottom. I called the first evening and left my number on the recording as it was over an hour wait. No return call. Called the next night and waited 45 minutes. Explained the situation and was told to send pictures. The rep told me we should have orordered a liner. Ok if you looked it up, a liner was not offered with this material.

I had to order the blinds three times and they never shipped the correct size. The last time I tried to have the order corrected they told me I had waited too long to have a replacement shipped. (8 weeks) I had called specifically to get the correct size for my window and they never delivered. I will not recommend this company to anyone.

If you would like to have blinds that last longer than 5 years, this is not the company for you. While ordering is easy, installing not bad either, the blinds do not hold up. Everywhere there is a crease or fold, the blind has fallen apart. I have tried patiently to get resolution on the defective blinds with a lot of runaround from blanket emails stating they'll get back to me in 1-2 days sent repeatedly to just flat out stating the warranty is over. I have blinds in my home that are 10+ years that look 100 times better than these are that disintegrating. Do not waste your money.

Received my wooden blinds first and installed with one valence too long. Called too many times with same thing...take a picture with measurement. Emailed no response. Shutters arrived the next week, not one would fit. Called customer service to speak to a manager but too busy. After about five calls no results, we had to phone a local blind company to fix and install with additional payment of $900. This company made over $5,000 with us and will never use them again nor receive any emails.

I received the custom-made order on-time and installed the blinds according to the installation guide on the website. I ordered 2 piece Premium Faux Blinds since the length was almost 100". The measurements were perfect. However, upon installation, I realized that the tilt wand is rubbing against the top wood blind and there was a small dent on the top blind, possibly resulted from shipping. This is definitely poor fabrication because the placement of wand attached piece is just too close to the top blind. There is just no way to rotate the blinds the other way. Anyway, after contacting customer service (3 times with images showing the problem), still no definite answer. During the last conversation, I was told they are busy but also emailed the production facility. 4 days later, still no answer. And the answer is easy: replace the defective item. I understand custom orders are tricky but this is just poor fabrication. It is very easy to see.

Ordered 2 wood blinds for a bedroom in August. Have been waiting for extension brackets since that time. I’ve called multiple times and while the customer service staff has been very kind, the brackets are still not here. Each time I call to see if they’re on the way I’m told the order is in process and they’ll email more information. It’s going on 3 months that these blinds are sitting on the floor and my windows are bare. The blinds look nice but if they never get put up what’s the point?

In the past month I have purchased blinds from this company for 6 of my windows and only 1 of the measurements was correct. The first issue was two blinds with one headrail and the blinds didn't hang evenly causing them to look crooked. Taking my chances and hoping to have the same luck as the first window, due to the price, I decided to order blinds for 4 bedroom windows. I sent the exact size I needed 34 inch for inside mount and they arrived 33 1/2. When I chatted with the customer service lady, which I will post after this review, she continued to insist they did nothing wrong as they are suppose to trim 1/2 inch for inside mount and therefore too bad. I also mistakenly purchased the S blinds for one room and they look CHEAP and are cheaply made.

It's been 18 days since I started the return / refund process. I was told my request would be submitted and would hear back within a day or 2. Still haven't heard. I've tried calling - their wait times grow while you're on the phone. They start you out at 15 minutes. Yesterday I was at 50 minutes and then they finally dropped the call. They don't have any associates on chat at the moment. Email hasn't been very effective either. The products... 2 out of the 4 I ordered have issues. One of the blinds sags on one side. The other has a frayed cord in the middle so it sags. I've only had them for just over a month.

The blinds are decent. However, if you order the wrong color/style (aesthetics), you are screwed. They have a policy that guarantees a remake of the blinds if the measurements are wrong, but they will stubbornly refuse to alter the color/style for that remake even though they are completely remaking the blinds. In summary, get the product EXACTLY correct the first time you order it, or be faced with petty, unforgiving service.

I feel I am fairly low maintenance and was not expecting the world when I ordered. All I wanted was some plain white material to cover a large window in my kitchen. They could have sent a white cotton sheet and I would have been ok with it. However, what I received was a gaudy, tacky, shiny, glossy material from the 50s era. I opened the box and immediately closed it back up they were so ugly. I called customer service and you could tell this poor guy had talked through this same scenario a thousand times.

Top quality I would recommend these blinds to anyone. I have the aluminum ones. They are a focal point to the room. Nothing compared to the cheap ones at the Home Depot made of vinyl. Made to specs. No long hanging extra slats perfect! Custom built to my specs. Love em. Heads up to Chandler customer service representative. He was very informative to my inquiry.

On a recent order for horizontal blinds, they sent me incorrect mounting hardware. I contacted customer support. One week later, the replacement parts arrived. Once again, they sent me the wrong mounting hardware for my horizontal blinds. The vertical blind mounting brackets they sent me twice are not the correct part and are insufficient to hold the weight of a 78" set of horizontal blinds. I do not wish to attempt using these inadequate parts as it may damage the blinds. The correct parts are clearly shown on the third and fourth pictures of their parts page at https://www.selectblinds.com/tech-tips/window-covering-parts.html, not the mounting brackets for verticals shown further down the page under 'verticals'.

We ordered two (expensive) shutters relying on their satisfaction guarantee, in particular their "oops" program. When re received the shutters, we had made a mistake with the measurement. After several calls, the best offer they made was to sell us another set at the same (discount?) price. And at then end of each call they put on the a list for a manager to call us back, which has never happened. BUYER BEWARE!!