Select Blinds Reviews

I am purchasing blinds/shades for our whole house. Amber ** was able to place my order and hold it while we double (triple) check our colors, and measurements. She has been super helpful and available. I am excited to see the finished products!

The wait time to get to speak with someone was quite long - 15 min, but once I had Dillon on the line, he was truly excellent. He was able to help me make sure my order was correct and reassured me on the process. Wonderful job, Dillon!

On Sunday, July 16, 2017, I tried to contact Select Blinds by phone with a few questions about their motorized window shades. The website specified that personnel were available until 6 pm PST. I was calling from the East Coast at 8:15 pm local, but got a recorded message with the hours of operation. Turned out they are actually in the Mountain Time Zone, which if I had known would have stopped me from trying to call. So I went to the contact page on the website and filled out an online form, and submitted it. A few minutes later I received an email stating "Please note this mailbox is unmonitored. If you are need of assistance, please send your request to customercare@selectblinds.com"

We ordered 6 sets of blinds. The wands that arrived for 3 of the blind that were the same size were all different lengths. Overall the length of the wands was inconsistent to the sizing of the window. I called to obtain correct sizing. The person resolving it was not interested in correcting the problem and sent six wands of a different color, which I received as a sarcastic response. I attempted to resolve it again by sending photos and measurements and then a single wand was sent after the third attempt and me having to react more aggressively requesting a manager or superior speak with me. They sent additional wands that matched. No apology nor contact from anyone in supervisor or manager status. We enjoy the blinds but the customer service is non-existent and would like to forewarn any potential customers to the potential frustration.

I have been ordering from Select Blinds for years without any previous problems. I misunderstood during my last ordering process and Brady took the extra time needed to guarantee my satisfaction. I have always recommended Select Blinds and after this experience I can say I will continue to refer them. I cannot Thank Brady enough for taking the extra time and making sure I continued to be a happy customer. Thank you Select Blinds!

The agent contacted me by phone and email to ask if he could be of assistance in placing my order. He also wrote that he would give an additional discount on the order. I called him back and he said that he couldn't give me an additional discount - maybe because the online discount for the day was better than the discount that was offered the day before, when he first tried to contact me? However, he did offer to add a longer warranty on the product, and I appreciate that. I would definitely recommend Select Blinds to a friend.

I saved a cart with my order. I needed the color switch before I made the final purchase. Alexis reached out to me and assured me I would still get the discount and to let her know when I was ready. I called her and got everything ordered. She was great to work with! I can't wait to get my blinds!

From start to finish the customer service and sales experience was hassle free and pleasant. Alexis was Very helpful and knowledgeable. I will purchase again in the future and will recommend to friends and family.

Ordered blinds on 5/07/17. Was promised the product in 3-7 business days. The status of my order showed "Estimated ship 7/7 Delivered...", and it have not changed to a week. All attempts to call the Select Blinds failed, finally managed to contact the company via live chat on 13/07. They admitted that my order had not gone to the production. I decided to cancel, but even that was not easy, had to cancel with my credit card. Very dissatisfied.

This is the first time I ordered from Select Blinds. We bought a new house and need to buy shades for the whole house. We ordered 2 bamboo shades to try the product and services before we order for the whole house. 3 days after my order, I received an email saying back order until Oct. I want to change my selection to another shades. Emailed customer service for several days and NO reply. Tried live chat for 3 times and eventually reached Gabe in the 3rd attempt. She said she will help me to change the order selection and will email me back in 1-2 days. Never receive her email!!! Lie!!! Emailed customer service again and only got automatic generated email. No reply!!!

this took back and forth for a few days and Amber was amazing in assisting with this concern. Finally all was worked out, measurements done and shades ordered today. Amber did an extraordinary job to assist with my project and will continue to recommend not only for their products but their excellent customer service.

The gentleman that helped me was extremely knowledgeable and thorough. I really enjoyed the whole process from beginning to end. I wish most customer service experiences were like this. Thanks again for the great service and professionalism.

When I received my order, the color did not match my woodwork. After discussion with Julian in Customer Service, he was very helpful in correcting the matter and sending out a new set. He was very knowledgeable concerning my order and was very pleasant to work with.

Had an excellent purchasing experience with Select Blinds again today. Alexis was such a pleasure to work with and was very knowledgeable. We have purchased from Select Blinds multiple times and we've never had any issues. Fast, easy and affordable. What else can you ask for?

I have purchased double cellular shades for my home from selectblinds.com. After 4 years of use, strings worn out for 2 shades. I called customer services. After reviewing my situation, customer service representative Alexis talked to her manager Michael and they are sending me restring kits for free, even though my shades have been out of 3 year warranty for one year. Good customer services! Kudos to Alexis and Michael.

I made a total of 3 orders, all together included 16 blinds. Wait on the phone was too long (over weekend before July 4th). At times I was on hold for so long that system hung up on me. Also during same weekend, chat was not available when automated phone system stated it would. Service on phone was not available as early as the hours listed on the website. But received professional and friendly service when I finally spoke with someone. Staff included Tiff, David, & Alexis. Alexis was especially helpful. She was quick to resolve an issue for me. She offered (without me having to ask) her extension number in case I needed immediate & further assistance with my orders.

Amber ** provided excellent customer service at Select Blinds! This is truly a custom blind company with the attention to detail and time spent optimizing window treatments for each room to make sure everything fits & looks just right. I sent photos of my windows and Amber helped me find the best blinds. I would definitely recommend them to a friend. Oh, and the price is great - very reasonable for their high quality product. Thanks again!

Our newly built beachfront home has a total of 24 large windows and doors. We need to dress them up to achieve the following objectives: 1. provide best light control due to the direct sun, 2. provide best flexibility to take in the beautiful ocean view, 3. last but not least, the price must be right. We've visited few local showrooms, gotten some quotes. The quotes were all very prohibited.

This was my first time ordering with SelectBlinds. The customer service representative Brady was so helpful and professional and my experience with this company was exceptional. This was a very busy day for this company and Brady gave me outstanding service. I would definitely recommend this company.

Dealing with various customer service representatives in obtaining samples and overall question support has been an easy and frustration-free experience. The reps are knowledgeable, polite, and do make an effort to help the purchase of the blinds easy. If the blinds arrive and are good as Select Blind's customer service staff, then this company is a keeper. Congratulations to whoever hires and trains the customer service reps.

I ordered one blackout pull shade for my daughter and in spite of their advertisement that they only take 5-7 days we did not receive our order for 18 days! I repeatedly tried to contact the company and never was able to talk to a person. I stayed on the phone on hold for up to 25 minutes one time and still couldn't get a live person. I couldn't track the order and finally had to do a live chat where they told me there was a delay. Because it took so long to get it we were unable to help our daughter install it as it came the day we left! To their credit they did reduce the price by 10% but I would have much rather helped my daughter and paid full price then get a discount for poor service.

I purchased Cassette Roller Shades from Select Blinds two months ago and ever since then dealing with these defective shades has become a part-time job. The shades I purchased do not roll up, and the width is incorrect. The website stresses that you should provide exact measurements of the inside of the window frame, which I did. Because the manufacturer did not leave a small space for the blinds to fit inside the window frame (which they do on all other shades as it is customary in the industry) the shades have to squeezed inside the frame. Even if the shades were the proper width, they were very difficult to install. I had to hire someone to help me screw in the brackets into the frame.

Nathan ** was extremely helpful in walking me through the different options and he did a great job of taking the time to make sure I selected the product that would serve my needs best. Nathan was well spoken, intelligent, polite and very professional. Originally I was not going to purchase with Select Blinds after calling with questions and speaking with a sales representative who was a terrible communicator and was very difficult to understand. I decided to call back again in hopes of being connected with somebody else and Nathan recaptured my sale. He deserves recognition and a raise.

Everything was as advertised and easy to do, great price. I don't know if a darker color would've helped, but the only issue is that the light that does filter through is a bit too bright for a bedroom. My kid is sleeping (in late, very late) with eye shades on.

The customer service was great and actually helped me out with my order and gave me a great price. Would definitely purchase from them again and recommend them to other people looking for a similar purchase. Can't wait to get my order.

They finally refunded my money after multiple chats, phone calls, emails, a Consumer's affairs complaint, a Better Business Bureau complaint, lots of headache and almost a month.

Received a damaged item. Kind of understandable. However the 2 hours wait I had to incur to speak to an agent who then needed photos and then another 14 days for a replacement. Not acceptable... Sorry.

I placed an order for two blinds. When I removed them from the box, I noticed that one had a rattle inside like extra screws or something loose that could affect the life of the shade and they were over $100.00 each, so I emailed them asking if this was a Defect. Their customer service department replied that I needed to identify which shade I was referring to (though both shades in this order are identical) and they Also stated "We are sorry to hear of this issue, but do require photos to send to our quality control department". I tried using selectblinds.com chat help Twice, but it is useless and calling them results in just being placed on hold for an hour with no one answering your call. I'm going to try blinds.com for my next order.

I had saved an order in a shopping cart for further purchase. Alexis with Select Blinds called me to see if she could help me. I'm usually annoyed by receiving calls to "sell" me stuff but since I had already had items in my cart and Alexis was willing to help me I appreciated the call. She was friendly and offered me a better deal! I'm super happy.

I put a tentative order in my shopping cart online so I wouldn't have to do it again, while I waited for hubby to accurately measure, and also to view my samples in different light conditions. The next morning I got an email from Alexis at Select Blinds offering me an additional discount if I ordered that day. We played email/phone tag, but was finally able to talk to her. She saved me an additional 40 dollars. Really appreciate it.

I spent 5 months looking for blinds, researching, getting quotes etc. I fell upon Select Blinds and sent in an inquiry and almost immediately was contacted by Alexis. She was kind and patient and very knowledgeable and answered all of my questions. She constantly followed up, was so informative. And I asked a million questions, she didn't even break a sweat and I truly enjoyed working with her very much. I will be referring everyone who needs it to Alexis and Select Blinds! Thanks for making this an extremely easy and great experience!

Select Blinds made it very easy to order samples, chat online, and place my final order (roman shades and faux wood blinds). They also held the promotion that had expired. They also helped me make some final measurement updates.

Alexis was the best. She helped me figure out my cellular blind order and was particularly helpful for the three blinds for the biggest window. I couldn't have done it without her assistance. She helped me double check my order and also was able to apply an additional discount. I anxiously await the new blinds. Thanks, Alexis!

I wanted to give a shout out for great job to Amber ** @ selectblinds.com. She showed great professionalism in handling our order. Right from the beginning, she showed willingness to educate us about the types of shades we should order, some do's and don't's and the pricing. She helped us get the best price possible for our blinds. The quality of the blinds are awesome. I would recommend ordering from Selectblinds.com and ask for Amber **. She is a pro! :)

Great experience with sales person Alexis **. I had saved some items in my online shopping cart. Alexis reached out to me via phone and email to see if she could help with my order and possibly get me some additional savings. I left her a voicemail and she called me right back. She made sure my order was correct and was able to get me some additional savings. Great customer service!

Great blinds at a great price. Customer service is exceptional. Had an issue with several blinds getting damaged in shipping. They replaced them & shipped right away. The sales agents are also great to work with. The 2" Faux wood blinds really look nice installed.

I had saved my order in the cart because I had a few questions. I received a call from Alexis and she was most helpful and placed my order with a few adjustments. She looked up past orders for me and figured out just what I needed. Thanks.

I started out on the Select Blinds website which was very in depth and easy to navigate. Helpful measuring tips were great and free samples were delivered quickly. The process to enter my 13 different window sizes and various shades was straightforward and easy to use. When I had a question, Alexis ** in customer service called me back within 10 minutes of my leaving a phone number. She was knowledgeable, courteous and helped me get an additional discount! The entire experience was user friendly and thorough. I would definitely recommend Select Blinds. I am a repeat customer.

I ordered blackout shades from the Select Blinds website, carefully measuring the width and length, and paying attention to their somewhat idiosyncratic instructions. Four days after I ordered them, I was sent an email telling me that their "supplier" did not make those blinds in that size and that it was a mistake for them to offer that option. I called back to cancel the order and was assured by the customer service rep that he did. Weeks passed without a credit, and I called back again. Again, I was assured that a credit was forthcoming. Less patient, I waited just another week for the credit, no credit forthcoming. This little routine happened several times until I lost patience and went through my credit card issuer. That works, but you have to line up the documentation, including all of the emails and records of all the phone conversations. You shouldn't have to do that because Select Blinds had inaccurate information on their website.

I am very pleased to state that Select Blinds corrected the issue previously stated with 100% satisfaction. It appears there was a miscommunication and the matter was resolved with a replacement order at no charge. It is worth acknowledging the quick response to the matter by the Company who was very polite and thorough in making sure a complete resolution was accomplished. With this type of customer service, I will definitely be ordering again through Select Blinds.

I placed an order for blinds and needed to adjust it, and add to it. This required significant time and effort on the part of the sales rep who was so patient and diligent and thorough in making sure my changes and additions were done properly. He even was able to guide my purchase such that I could acquire more product AND save money. Needless to say, I'm a very happy customer!! Thank you very much.

I am delighted to recommend Select Blinds -- and especially customer support representative Nathan ** -- for a quality product, extremely fast turnaround on our order, and exemplary customer service.

I looked online a few months ago for wood blinds - pricing, not yet ready to buy. I got an email from a rep from company stating if ordered through them could have a better price. I explained that we were not yet ready to buy. I got a return email acknowledging and requesting that when I was ready to buy to contact them. I did not receive any additional emails from the rep pushing the purchase. However, yesterday I was ready to buy and I contacted them and they were able to give me a slightly greater discount. They have been easy to deal with. As long as there are no problems with the blinds when they arrive, I would highly recommend using this company.

I have had all great experiences with Selectblinds.com over the years. This is the first time they have contacted me directly via email offering additional discounts on my giant cart. Any little bit helps with the number of blinds that I ordered this time around. Alexis ** is super friendly and our conversation was short and sweet. I appreciate not trying to be sold extra stuff.

Wanted to let everyone who looks at this website that the customer care and product are outstanding. We reached out to customer care and received a phone call back in a very timely manner. Our representative Nathan could not have been more helpful.

Amber was awesome! I have been shopping around for window coverings for my new home. After research and reading reviews, decided to go with Select Blinds. I have not received them, yet, but wanted to be sure to rate my experience with customer service. Amber went out of her way to make sure I was satisfied and that my order was accurate. I needed to call more than once, because I made a mistake on my order, and found an additional savings. She did not hesitate to assist me with all concerns and was a pleasure to work with. I would highly recommend Select Blinds solely based on the fact that customer service is extremely important to me, and she excelled expectations. I am excited to receive my order, and am certain I will be satisfied. Thank you Amber!

I went into their showroom in Mesa, a beautiful girl named Alexis helped me. She got samples, showed me blinds and went over everything! I got the blinds today and perfect fit! Thank you Select Blinds and Alexis!

I was referred to your company by my son and he said how easy your website was to order from. I was an quick turn around for our special order of room darkening blinds. I have been very pleased with the workmanship so far. Thank you!

We have purchased blinds from Select Blinds several times, and we have always been pleased with our purchase. Our most recent purchase was for our bedroom for which we wanted the room darkening shade. We absolute love our new blind that we can open and close with ease. The shade definitely darkens the room so when the early morning sun comes up, it doesn't wake us. We would wholeheartedly recommend purchasing blinds from Select Blinds.

The quality was sub par and the hinges were incorrect and after I contacted them they didn't help with the issue and a month after the blinds broke and damaged my hardwood floor. So their hinges are terrible, they are plastic, the frame is plastic, and they only have 1 metal piece where they snap the hinges in place.

I ordered 9 'designer' haha faux wood blinds, with the so-called 'professional' measuring and installation. The blinds themselves are ok, but the valances are truly horrible. They are all too short, and resemble parallelograms more than rectangles. I'm assuming that these things are extruded and sliced by a blade, and that the blade itself is just a smidge off 90 degrees. I've been going back and forth for ages over this, and NO I don't want to ship all these blinds back at my expense and have naked windows for Lord knows how long, just replace the ** valances! Also the installer removed and damaged the ONE blind I wasn't replacing, a vertical patio blind, and didn't respond until I asked for a manager.

All of the headrails for my 2" Faux wood blinds were cut shorter than the actual blinds. I reached out to them and they are less than understanding. They tried to tell me that they have to be shorter than the opening to fit, which I understand. The issue is they are shorter than the blinds themselves, which must also be cut shorter to fit the opening which I understand. The problem is the headrail is shorter than everything, so it looks stupid installed. Now they want me to provide photographic proof that they are short, which I have done. Not sure why I would lie about this though. The blinds themselves are correctly sized, so if the headrails had been cut the same size this would be a non-issue. I just hate that something so trivial is so hard for them to remedy. I don't want to jump through hoops to make them feel better. Just fix it already.

On March 22/17 I purchased 3 blinds by telephone. I was told I could get my blinds within 4-5 days if I paid $75. Express delivery. I received an e-mail 48 hours later stating my blinds were back ordered till April 3. It asked to have my $75 back since they could not deliver fast. Instead they put my whole order on hold. I told the person I wanted the order and to proceed with it, not to place it on hold.

I did have a problem, and select blinds was very helpful. They wanted me to be completely satisfied, and I am. You will be too. You can feel comfortable when buying from this company that they stand behind their products and workmanship.

Select blinds did remake the blind for me. However their customer service did not follow up. I went from "were deciding if we are going to remake your blind" to a notice in my email saying that "your blind has shipped." Between these two states there was NO communication from Select Blinds. Upgrading their rating to a 3 star.

What started out a little bumpy has turned into a positive experience. Select blinds resolved my issue professionally and to my complete satisfaction. Seems as though the product I purchased was a new line for them and perhaps not what they expected either. The service has been exceptional and I appreciate the consideration they gave to my complaint. I will try them in the future when I need a new blind.

I had ordered blinds from Select Blinds years ago without any problem. This time I ordered new faux wood blinds for my kitchen and plastic vertical blinds for my bedroom. The box with the verticals arrived in terrible condition due to carrier mishandling, and all the slats and the valance were cracked and I called Select Blinds to replace the order. It took forever to get through to Customer Service. You have to wait hours before you get someone to get back to you so I used their online "chat" which also didn't seem to be available, or I got constant updates as to when an agent would be available and instead of the time span going down it was going up, so I had to wait longer. I had to call them a few times to find out the status of my replacement blinds and commented that as the blinds were damaged my order should be a priority. They assured me it was but in actuality it still took 1 1/2 weeks to replace them.

Product I order was very nice and easy to order and install. I had a problem with one of the products in my order and that was after their rep helped me finalize the order. When I tried reaching out for customer service post delivery the process took forever. I had to wait on hold for very long, representatives did not call me back when they promised, and they were not familiar with their own product line and so things they promised me to fix it they later retracted. I would not reorder from them.

There are absolutely no customer service with SelectBlinds.com. You can call at any time of their hours of operation with no luck of reaching them. Unless you speak with sales. I made an order and was charged the full amount. I see the charge on my credit card on the same day. After a week, I did not see any tracking of my order. I reached out to them. They said the order price was wrong and need me to add another 100 dollars to the order. I checked the website and called back to request for the current discount which came out to 250. They said the order can only be at 290. I requested for them to cancel the order instead. They transferred me to a cancellation department which never picked up the call. I tried calling at different days and different times. I end up disputing the charge with my CC.

I ordered 5 blinds on sept 10th with the measurements taken by select blinds preferred installer. I paid him $75. Select blinds charged my card in advance when the order was placed. It took 5 weeks not 3 days and over a dozen calls to get my order. The blinds were manufactured wrong and are too small. "One is even 30" too short. They are not answering the phone, emails, or vet chat. Worst customer service ever. My only option is the dispute the CC charge and it's been 2 month... Do not buy from them...

I was helped by an agent through the chat function and my problem was quickly resolved.

I have been wanting these types of blinds forever and I finally came across an awesome sale at Select Blinds. We bought sixteen blinds and I was very nervous because we had to purchase the blinds that were mounted outside the frame. We added 4 inches in width to all our measurements and they block the light out well. If I could do it again I may only add three inches to the width. But they look really good and I love the fact that I can have too much natural light with the top down, yet still have the privacy I want. Since we are extremely challenged in DIY it took us a bit to figure out how to mount the frames, but once we got one, the rest were one quickly hung. Highly recommend this company! Great quality and excellent sale price.

Website efficient. Selection of products well organized. Video instructions were helpful. I placed my order by phone. Phone representative was very knowledgeable in the blinds I inquired about. Shipping on time (standard), product received without any damage. Thank you for a job well done and a value on the blinds ordered.

I recently purchased a set of the top down bottom up window blinds for my bathroom. They fit perfectly and I plan to purchase more blinds from Select Blinds. I really liked the way they fit and worked. I especially liked that they are cordless. My next room to purchase blinds for will be my living room. I would recommend Select Blinds.

I escalated the situation to the VP of the company and he resolved the problem. I was sent the correct shades at no extra cost to me. I am happy with the product and thank the VP for standing by the company's "satisfaction guarantee. I still wish the whole process did not have to take a month of me publishing negative reviews and dealing with their unethical customer service department but I am glad that it was resolved, in the end. I may order shades from them again because they do have good products and a VP who is an advocate for the customer.

I ordered a total of 5 window treatments. One of them being a 2" faux wood blind. The mechanism where the wand attaches that is used to open or close the blind was bent, so when the blind was opened or closed the valance would completely pop off. Long story shortened, I called many many times. First I was told 'we will send you magnets to extend the valance out'... This did not work. The valance is heavy and would slide off. Then I was sent replacements blinds, TWICE. All were also bent.

I ordered two large black out blinds. They are not inexpensive. The internal strings on one broke. I texted the company with the order number and they said they'd replace if I sent a photo of the blind. I have now emailed with photos on five occasions and tried to get through on live chat and telephone and have been unsuccessful in all attempts to get a response or replacement blind.

I will never purchase blinds from this company again. I purchase 2 identical blinds, both black in color, one blind came with black brackets to hang the blind from the wall but the other blind came with white brackets. I have been trying for a month to get Select Blinds to send me black brackets for the one blind but still do not have them. Every time we call they say they will send them out right away but we still have not receive the correct brackets. The last 2 time they promised to send the next day and email us the tracking number for the shipment, none of which never happened. Stay away from this company. If there are any problems you will not get satisfaction.

We ordered the arctic white. According to a sales rep we talked to on the phone, it's the brightest white. We received the blinds today and these are more vanilla than arctic white. Very disappointed with the experience with Select Blinds. They offered to send me the color samples to arrive 3 days later to determine if I was sent the proper color. This defeats the purpose of ordering online to expedite the whole process for semi-instant gratification. Now, the kicker is that I was told if this was the correct arctic white (more warm than arctic), then we have to pay another 50% to correct the issue. So much for customer satisfaction. I would definitely order from competitors that have non-deceptive and accurately named colors.

The blinds did not have the pre-drilled holes they were suppose to have. We had to do that and it caused a pull in the fabric. The instructions were poor and L brackets were so big they show above the blinds. Further, the screws were of so low a quality they stripped during installation and we had to purchase higher quality mid-project. All-in-all installation was a nightmare that took hours. One good thing I can say is the fabric quality is good.

I contacted select blinds and requested samples, several samples on two different occasions, which were shipped free of charge. Later, when I placed an order, the rep (Brittney ** ) was courtesy and professional. I received a follow up email that same day. And also when it was discovered there was a delay on the fabric I wanted, they gave me a date when the fabric would be in and since I ordered ahead of time it was no problem for me. I also received an email when the shade were shipped out. I was also told to inspect each blind and if there was a problem, I could return them within 10 days (of their arrival), even if the mistake was in my measurements and receive replacements if needed. They were all made exactly as described and the quality exceeded my expectations. I am not associated with this company or anyone who works for or with them.

I ordered blinds from Select Blinds on December 7th. A person named Danielle ***** took my order. Select Blinds immediately charged my credit card. She claimed that she would send me an e-mail with contact information and status verification. After receiving no communication, I called and Ms. ***** and she told me that she had made a typo in my e-mail address and would send me another e-mail with the information and her e-mail in case there was a problem. I still received no communication.