Select Blinds Reviews

I have been going back and forth with Matthew concerning the issue. There was miscommunication about emails that were sent they thought I received a confirmation email. I sent Matthew all the emails I received and did not receive the that had the sizes. Matthew thinks it probably went to my spam folder. I am changing my review to 5 stars he is refunding me and all is well. He is sending a email to his I.T. Department to prevent this from happening. I would definitely use them again and would definitely make sure the measurements are correct.

I was originally sent the wrong bracket and couldn’t install my blinds, but they quickly over-nighted the correct brackets and were very helpful.

We ordered 237 set of blinds for a commercial project and had them dropshipped to one of our top clients. Select Blinds did not send any of the 237 tilt wands that go along with the order and since then we have been told that they no longer have a COMMERCIAL DIVISION and have been given the run around. Several reps for the company were suppose to follow up but have not, terrible service and will cost you time, money and possibly high end clients.

I am a home decorator with lots of experience installing blinds and curtains. I drove 3 hours to install shades at a home in the country. The hardware (screws) provided had the shallowest slot I've ever seen - similar to the screw in a switch plate. It was impossible for a screwdriver (tried many different ones) to properly grip the screw head. I could only get about 75% into the wall. Who even uses screws like these today. They were a joke. Customer service told me to go to a hardware store and buy different screws. Really? NO - And they refuse to offer a refund. So I have filed a dispute with Amex.

I ordered a small set of custom blinds for my kitchen window. I was surprised at how cheaply made they were. I normally buy all my blinds from Walmart however I needed these to be a custom size. The Walmart shades are much hardier and better made. The valance that came with these was cut crooked and it has a random slot in it that does not line up with anything. I have written the company to let them know my concerns. However even if they sent out a new set I don't want them because we have already put these up and if I am going to take them down I would replace with something of much better quality especially for a kitchen.

The last blinds I received were not as expected. I was shocked because I'd ordered numerous times from Select Blinds. My concern was I had thrown away the packaging. I called customer service and was told that it wasn't a problem. She was very apologetic and informed me all that was needed was pictures of the window shades.. Once pictures are received the refund would be returned to my card!! How easy is that!!! Then I mentioned going back to purchase the top down bottom up honeycombs but I would have to call back because I hadn't picked my colors. Customer representative very nicely held on while I scanned all the difference samples and placed the order for them to be mail to me....Couldn't have been a better experience. I will ALWAYS use and recommend Select Blinds.

I wanted to deal with a person for this purchase. Drew helped me purchase what we needed and did not try to "upsell" other than to discuss options available. It was good to work with someone who knows their products and was able to help identify a mislabeled sample sent out, to help clear up some questions. Select Blinds is currently making our order (14 window shades), so until they arrive I cannot comment much further. But I am hopeful, given my experience thus far.

We were able to get the blinds that fit our needs. Drew was very helpful in our purchase. He told me about the various types of blinds and I was able to decide from that. Was quick to get prices for me and was very easy to follow what he was telling me.

I ordered my blackout shades from Select Blinds on a July 16, 2019 because I saw that they were having a promotion of 30% plus an additional 20% so I decided to take advantage of that and order it. I originally ordered grey but had a change of heart and a week later asked if that can be changed to white. They were very accommodating and were able to make that color change before shipping me the product. When the product came it was just very slightly off on the size and when I wrote an email about it, someone by the name of Hayley **. contacted me immediately to apologize and made things right! Will definitely like to order from them again in the future because of the quality of the product and the great customer service.

There were multiple problems with the blackout shade. First, the shade was not flush with the wall and it had a 2.5 inch gap from the wall to the shade. Second, the shade was the wrong size. I ordered a 72 inch wide shade and the shade that was made and shipped was a 71 inch wide shade. Third, The shade also had a retraction problem. Donna in customer service emailed me a video to correct the issue and after completing the steps from the video the issue is not resolved. It still had the same issue with retraction. So, I received a blind that does not work, is the wrong size and sticks out from the wall 2.5 inches. This is a blackout shade, outside window mount that is supposed to keep light out. It is supposed to lay flat with the wall. It does not keep the light out.

I love the blinds I received but there was some damage done unfortunately. I submitted my issue and worked with Hayley ** who was able to get me replacements ordered without issue. The customer service and turnaround was quick.

Hayley helped me with solar shade order. I need more sun blocking and the shade won't go up all the way - leaving 18 to 24 inches still down. She's going to send other samples so the replacement order will work. Thank you.

Ordering was simple and easy. Three of our roller shades were not functioning properly. When we called in Hayley was very helpful and we reordered replacements quickly. Hopefully the new ones work! All the rest of our roller shades were installed easily and worked properly.

Purchasing a custom 74"W by 27"H blackout shade was easy and clear on the website. Select Blinds sent follow up emails when my order was put into production and when it shipped. The shade I received was not the correct dimensions (it was 73x70). I contacted customer service by email. They sent me a corrected shade, but the second blackout shade also had incorrect measurements (73x38). I contacted customer service by phone and I spoke with Hayley. She was nice and helpful and I got a refund for my order. The shade itself seems fine; I just wish I would have received it in the correct size. At least this company has great customer service.

We worked with Drew in customer service to place an online order. He was extremely professional and helpful. Made everything really easy to understand and we ordered with confidence. Thanks! Great deal!

Select Blinds customer service rep, Hayley, did a wonderful and painless attention to my issue with a newly purchased cordless blind. I purchase mostly corded blinds for my new house and they all worked effortlessly. Hayley was able to upgrade to the corded and I paid a $40.00 difference which worked out best for me. She suggested I donate the other shade to Habitat for Humanities which is a good idea. Thanks Hayley!

I am purchasing 2 Solar Screens and 2 Roman Shades. During the measuring and ordering process I had questions and reached out to customer service. Drew was very professional and very responsive. I could not have asked for a better experience.

We ordered 11 sets of blinds for a older second home. We were having trouble getting the blinds in the widths we needed. We called customer service and got GREAT advice on which blinds we actually needed to order for the widths we needed. The blinds were quickly shipped to us. We ordered and received them within a 1 1/2 week span. Part of this time was during the July 4th holiday. Upon receiving the blinds, all were the correct size except one! I'm very impressed with the quick service, as well as the accuracy. I've contacted the service department and have instructions on how to get the incorrect one replaced. GREAT prices, GREAT quality, GREAT customer service. What more can one ask for? I will be a future return customer!

Updated on 08/24/2019: Select Blinds was generous enough to finally ship my order after seeing the above review. Specifically, it took them until July 31st, more than a month after I placed the order to finally get them to me. For all of the blinds I ordered the string style pull to open and close them. One of the largest blinds I ordered was sent with the wand style mechanism AND it had no wand in the box.

Select Blinds was having a Sale that I wanted to take advantage of because I had 22 blinds to order for every room in the whole house. It was a bit daunting attempting this on my own with so many fabulous choices, I couldn't decide, so I called the 888 number. It was my good fortune to have my call answered by Drew! He was smart, patient and took the time to go thru each and every option as well as guide me to the best blinds for my needs. I would highly recommend asking for DREW when you call Select Blinds to get any kind of assistance as he is well informed, courteous and a joy to do business with!

I ordered 2" faux blinds from Select Blinds that were expected to ship after a week but instead, I got an email that a part was back ordered and was not expected to ship until a month later. When I asked to cancel the order, they refused to do so! This is criminal behavior... If you cannot honor your time, then you should return the money and cancel the order. I don't have time to wait for a month... I will never shop here again.

2-3 years after the installation of Cordless Cellular Shades, the shades separated halfway in the middle. I believe the glue that held them together wasn't strong enough to keep it together. Our shades had been half drawn not even full drawn. They were also not touched as that's how they stay in our formal. We have our email order stating that Select Blinds is providing lifetime warranty. We just called them after the 5 year period (not realizing 5 year had any significance on support), and they said they only support 5 year warranties now. I reiterated that when I purchased them, they were covered under lifetime warranty but it didn't matter to them. Horrible service and will not purchase from Select Blinds again.

I am writing to give the highest praise to Hayley from Select Blinds. Hayley was fantastic and made an unfortunate experience seem okay. When placing my original order I misunderstood the website based on the product pictures and written description and ordered the wrong shades for my house. I wanted top down bottom up cordless shades. I got top down bottom up with cords. When I called Select Blinds I was very upset. Hayley was calm, kind and very courteous. She walked me through the order that I originally placed. Most importantly, she was understanding and went out of her way to help me get replacement blinds at the best possible price. Again, I do feel like the website is difficult to read and is misleading. But the bottom line is that I ordered the wrong blinds. Hayley did everything she could to help make it right.

I ordered a set of blinds for my home recently. Selectblinds.com sent the wrong size and the blinds were chipped/damaged during shipment. Selectblinds.com then provided one of the worst customer service experiences I have ever encountered. When I subsequently contacted them over the phone to report the problem, they were immediately dismissive of my concerns and refused to replace the product unless I sent multiple pictures taken from various vantage points. It seemed immediately clear to me that this company representative must be routinely receiving these complaints and was instructed to readily dismiss and suppress customers' complaints.

I bought three blinds at the Select Blinds. After two weeks production they arrived. Two out of three were not working. Then started the nightmare with their terrible customer service. I sent them the video and pictures and they agreed that their blinds were broken. However when I told them I need the return label they just said they would inform facility to ask FedEx to come and pick up my blinds. No date confirmed pickup. Just let me wait. I left my blinds with my security office and waiting for them to pick up.

I ordered a $1000 worth of honeycomb blinds. For all the standard windows, everything was fine. I had 2 quarter arch Windows and called customer service to get help on measurements. Sent pics of the 2 windows and was told a 22" x 23" opening was fine. Placed the order and everything shipped but these. Called up and spoke to CS and said the sizing was a problem. Resent pics again and the rep indicated I would need to install a shelf for these. I ordered 2 from a different company since Select did not carry these and had the rep make the appropriate change to window size, 22" x 22". I was supposed to receive an updated order but never did.

Ordered 3 roman shades on April 17, 2019. Received the order in May and installed 2 of the 3 shades. Each one is slightly different. One does not hang straight (the mount is straight but the fabric bottom is crooked). The measurements are smaller than expected. I wrote my concerns to customer service in May. It is June 12 and there is still no resolution. I have been patient and provided all necessary pictures and proof but have not been provided any solution to this issue. This is why I was hesitant to order from a online retailer, instead of going to a store and being able to return my item, hassle free. These are expensive items that are not useful in my home and will end up being a waste of money. I cannot recommend to my friends or family to use this company. I tried writing a review on the company website and it would not allow it, maybe because it was less than 5 stars? Dishonest!

Having previously purchased from SelectBlinds several years ago without issue, I did not hesitate to spend over $600 on 6 cellular shades from them last month with the intent of purchasing 17 more in the coming weeks. I am glad I waited because these shades have caused me nothing but problems, and SelectBlinds could not care less. At no time was I told, and nowhere on the website does SelectBlinds disclose that the mounting hardware included with my shades created a 1/2" gap between the window and the shade. Additionally, my shades flattened out from the promised and pictured honeycomb pattern almost immediately (making the gap worse!). Since these are on my bay windows the side windows are at an angle to the room, which allows people to see in and light to come through the gaps created.

After installing a set of blinds for my living room I found I wasn’t completely satisfied with the dimensions. I contacted Select Blinds and they sent me a new set after discussing the exact measurements I was hoping to have. I cannot say enough positive things about my experience with Select Blinds!! Brady ** was so polite, helpful & empathetic to my concerns! Thank you!!!

We built a new home and I have ordered all of my roller shades from Select Blinds. I debated on ordering shades for our double doors and back door as they needed to be 84 inches long. One of the shades ended up falling off of the roller, as they did not roll up easily. I called customer service and asked if I could get roller shades with the chain for easier lifting up and down. I explained our troubles to Hayley and she was able to get everything reordered for us with the pull chain. Thank you for great customer service! I have 2 more rooms that need shades and I will be using Select Blinds for them.

We ordered almost a $1000 in blinds on 05/22 so that they would arrive around time we closed on our new home 06/03. On 05/24 we receive email blinds are in production. On 05/28 we receive email that the blinds are now on back order and will not be back till 06/19. They would still have to be made and then another week for delivery. Called customer service and got no help. Advised me we could cancel the order, did not even care.

We ordered three pricey "blackout shades" ($850 for the three, but we were willing to splurge for what we thought was a good product in colors we liked - boy, were we wrong!). I tried to post a negative review on Select Blinds' website but it wasn't allowed to go through, so here it is. These are supposed to be "blackout" shades, blocking out almost all light (up to 99%, based on the product description). What a joke. We opted for an "outside mount," for various reasons, including the fact that with an inside mount, some light will invariably get through unless there's something to block out the edges (and our windows did not have the required clearance to accommodate the product Select Blinds offers that has this feature). We measured and added the recommended 4" to the width of the window.

We replaced our old tired window coverings with a clean snow white miniblind and they look great. I forgot about the guest bathroom and called SB to place the order. The blind that arrived was different, so I spoke to HayLee who quickly saw that a mistake had been made due the blind brand being slightly different, but she took care of it and the correct one has been reordered and at no additional expense to me - Thank You HayLee and Select Blinds!

I have successfully ordered blinds for my home 3 times previously, but I couldn't remember which company I used. I mistakenly believed that one online blinds company is as good as the next, so I went with this one. I needed blinds for two different sets of windows, and each of them needed to be split into two blinds to accommodate the window air conditioner units. I should have known from my initial attempt at using their website that it was not going to end well. There were several drop-down menus, and after I would get the page completed and try to move on to the next page, all the choices I made previously reset to defaults.

They say it's "satisfaction guaranteed" which is a complete lie and false advertising. I purchased this blind for $50 on sale. It was a piece of junk. When I complained, they made me send pictures which showed what low quality it is and how it would be mounted over an inch from the wall. They said "too bad. It's perfect." There is NO RETURN policy. BEWARE of this cheap company.

I ordered several custom blinds for a room I was redoing and two of the blinds were for skylight windows. The initial order was fast and easy and delivered to my doorstep within a very reasonable period of time. After installing the blinds I realized that the skylight blinds were the correct measurements but not all the hardware for holding the blinds against the skylight had been included in the original shipment. When I called Select Blinds they were very attentive and I ended up working with Haley and her manager Brady who bent over backwards to quickly correct the issue. I would certainly recommend Select Blinds for their great products and outstanding customer service.

We are appalled by the quality of the blind we ordered. There is a full-length, very visible seam running through the blind right at eye level which has holes in it!! I have never ever seen blinds that poorly done. I could have done a better job patching 2 pieces of fabric myself. And if that's what I wanted to do, I sure wouldn't have gone the "custom" way paid over CAD 200. Customer Service response? "And just to mention that it is clearly written on the website that there is a seam on all blinds of 72" and above." No responsibility at all for how badly the product turned out, no talk of offering anything. Absolutely disgraceful.

Blinds were ordered on April 22, 2019. Credit card was charged on April 23, 2019. Product delivered to Ithaca NY rather than Gettysburg PA. Contacted customer service. They were absolutely no help. They said, "They would try to locate product if possible." Requested an immediate refund of credit card charge and was given run around by customer service rep. Asked to speak to Supervisor and was told that there were none available. Customer rep immediately began with discount on next purchase. After all, the charge on my credit card was incurred 16 days ago. Will never do business with Select Blinds again. Going to file complaint with Better Business Bureau.

I ordered blinds from Select Blinds but they were just a little too wide. It was my error in measuring. I knew I couldn’t return them, but Hayley was very helpful in the process of ordering new ones!!

I ordered 7 blinds all the same size, put blinds up and found I had made a mistake on the measurements of 2 windows. Called Customer service spoke with Haley and ordered 2 new blinds at a 50% discount. The blinds look wonderful and were easy to install. The good thing is I can use the 2 blind I mismeasured in another room. Company is very easy to work with and good quality. Haley was amazing!

I called the company to say the blinds smell horrible and the woman asked me what it smelled like. I told her it smelled like a skunk and she said that was terrible to maybe wash them with tomato juice but that you really wouldn’t want to do that to a new product. She said she would get back to me later that day and was sure that after review they would send me a replacement. The next day no response so I called again and the guy said he would put a rush on my claim. Then today at 7:00pm at night I receive an email saying that the smell would go away and they could not help me.

The day after I placed an order, Select Blinds sent a better email offer. I called Customer Service, spoke with Haley who took care of giving me the additional 5% off. She was professional, fast, courteous and nice - exactly what I want our staff to be! Thank you.

Do not waste your time or money on this company or their products. I had issues from the start and should have just canceled the order. First the day I was supposed to received my blinds I got an email that the color I picked was on back order. This was over a week after I ordered them and their tracking said it was in production. Then when I requested a callback with more details, I never received one. I had to call back. I decided to change the color to one that was in stock even after all that to my own stupidity. Then my order still told me it was on back order until April 19th even after changing it. I finally get the blinds and they are scratched, dented and the faux wood part of the blinds are splintered from the saw or device they use to cut it. I contact customer service and explain what happens and first I am told I could not be called back because the supposed manager was chatting with me and multiple customers.

Thank you, Select Blinds. What a great company. Five years ago we ordered bottom up-top down blinds for our upstairs and downstairs windows. a few months ago I broke an upstairs blind, yanking on it a bit too hard. They replaced this blind for me at no charge, I was only contacting them to see if I could pay them to fix it! Really great company.

They subtract from what you think is the exact measurement. And when you call them to tell them it's wrong they tell you that they subtract 1 3/4 inches for an inside mount but they will make you a new set at "a substantial discount." The product is nice but I am not planning on EVER using them again.

Do not make the mistake of dealing with this company, spend a few extra bucks and have a professional do your blinds. No matter how much we tried explaining them what we needed and the actual measurements of the windows and/or frames nothing fit and everything is your fault unless you're a lawyer. You can forget about getting any help from their service department unless you can weeks for an answer. If you want to spend thousands of dollars to have blinds that don't fit and look horrible, do not consider using Selectblinds.com for anything!!!

I purchased cordless top-down, bottom-up cellular shades for my new home. In less than five years, I have had to replace every single shade! The cordless mechanism broke for each one, preventing the shade from lifting. In some cases, the cords snapped completely and had to be thrown away. I would strongly discourage anyone from purchasing this type of shade from SelectBlinds.com.

I bought a new home and had Select Blinds do all the 17 windows of blinds. I had an issue to 3 of the blinds. 2 of the blinds had to be recut due to the windows being renovated and one of the blinds had to be recut because the cutting room cut it too short by 9 inches. Both times customer service was exemplary. The first time they gave us a deep discount on the replacements that were not their fault and replaced the error on their part with a simple photo of the blind showing the shortage. The product is beautiful. Would recommend this company without hesitation to anyone looking for custom blinds!

The first blind that I received was not mine. It was someone else's order. The second order that I received was 1/4 of an inch smaller than it was supposed to be. They advised me to take a picture with a measuring tape to show the difference, which I did. They then emailed me back and said it was within their 1/8 inch tolerance and was made correctly. 1/4 inch is definitely more than 1/8 inch, and it clearly showed on the tape measure. I cannot even put it in my window because there is a gap around the whole arch and they sent me the wrong clips. I called, waited on hold, they said I needed to speak to an arch specialist, and one would call me back. It has now been two weeks with no call. This place is terrible. I paid $107 for a blind that would have a 1/4 inch gap all around the outside, if I could hang it up, which I cannot because they sent me the wrong hardware. Still waiting on hold.

Long time to get samples and very slow response time dealing with customer service. Tilt cords are too short and they are not too willing to help you resolve. I recommend purchasing from another company!

My name is Terry **. I am a new customer who was referred by my sister a regular customer of Select Blinds. On February 20, 2019 I made my first purchase. I ordered the Designer Vertical Blinds (Tahoe Nutmeg). I did not open the blinds when they arrived. I waited until the room was painted, new flooring and countertops were completed on March 25, 2019. After the completion of the above, I opened the box and frantically discovered I did not receive what I ordered.

Great product. Ask to work with Makenzie **, a real pro. Best prices out there on blinds. Leave a callback number, as the 800 line is always busy due to the success and growth of the company. We've purchased from Select Blinds for more than a decade. Customer education and service is top rate.

Like scales in the bathroom tape measures don’t lie. With that being said the wife tried to help and measured a little off 3” or so. “Story of my life” So in order to fix the problem I had to make a petty call and beg to get this fix. No begging needed! I was asked for the new correct measurements and was read back to ensure correctness of said measurements. Select Blinds went well above and beyond to help keep my wallet and wife happy. Thank you very much Select Blinds. I will be soon replacing all my other blinds to keep up with the newer better higher quality product later you sold me.

Select Blinds website was easy to navigate with helpful product information. Friendly, helpful staff, easy order over phone. Photos and videos came in handy for choosing the right blinds for our master bath. Free sample orders came in a nice envelope, along with a cover letter noting my sample orders. When it came time to place order, I called and was walked through the measurements numbers needed and placed my order. Simple as that! Would highly recommend!

I have ordered many blinds from Select Blinds over the years and have always been satisfied with the quality of the product and the friendly customer service I have received. When we purchased our first home in December, I was excited to replace the wood blinds with the cell shades I had previously purchased in the past. In order to ensure that I received the same product I had previously purchased, I pulled up the order confirmation email from my last order (July 2017) and clicked on the link for the item I wanted to purchase. This link connected to an active product listing on Select Blinds, which looked to be the same item I had previously purchased, albeit with a different name and a refreshed color palette. When the blinds arrived I was shocked to find out that the product was entirely different, and of significantly lower quality than what I was expecting. The nice, wide headrails are now a thin, cheap looking metal, the fabric itself looks like paper, and the tracking mechanism struggles to raise the shades in either direction.

I had to save my cart on my online order and was emailed by Alexis asking how she could help. She helped me realize that one of the shades I was ordering wasn't going to fit with the depth of the window it was supposed to go in. I was extremely thankful for that almost mishap being caught! She was also able to get me the BEST deal on all the shades I was buying. I can't wait to get them in and installed!

Alexis was knowledgeable, patience and very easy to work with during this process. Her knowledge of the products make me very comfortable with my order. Alexis should be noted for her diligence in dealing with customer problems and finding solutions.

I ordered 4 sets of blinds and didn’t order them long enough. I purchased new blinds from them to replace the ones that were too short and gave the short ones to some friends. When they tried to install them, one of the blinds in an unopened box had a broken string. When I contacted customer service I was told that the short blinds were no longer under warranty since I ordered replacement blinds, even though it arrived broken in the box.

On December 31st I decided to place an order for six blinds for two bedrooms of our new home. Following the how to measure video and after reading the description carefully on how to measure the blinds, they arrived 2-3 weeks later. Upon installation, I realized the handle on our windows were not compatible for the blinds as the blinds would not cover the handle leaving a huge gap for the window, letting in a tremendous amount of light.

The information was pretty clear, but if I had any questions they (Alexis) answered any concerns I had. They provided good support that makes me confident I will be able to install the shades myself and I know they will be there if I have any problems.

This is the second order I have placed with Select Blinds in a couple of years. We live in Northern NH and it gets plenty cold. We ordered the double cell light filtering shades from Select Blinds for our large picture windows. I measured as directed and they came to us in perfect shape and fit great. They have a click button on the bottom of the shade that allows us to raise and lower without strings or hassles. It has worked perfect over the 2+ years with no problems. We decided to do the rest of our windows after these have been in place for a while. All the blinds came well wrapped and in great shape. Good thing as the bonehead who delivered them could not make it up our driveway and left them in the snow!!! Idiot.

I needed guidance in ordering for my church. Alexis gave options, I decided, she ordered gave all expectations and was very reassuring. I felt very comfortable placing the order right away. I plan to use Select Blinds for personal use.

I ordered "top-down-bottom-up" cellular shades in 2017 for six windows in my home. They were great quality and easy to install. I still love them. Fast forward to 2018 and I ordered the same blind (and paid more for them) for 8 windows. They arrived and I installed them. The quality of these blinds is so low. The lift mechanism is barely strong enough to lift the blinds, and they sag unevenly at the top. They shift back and forth as you raise or lower them and you have to even them out after you get them to the height you want. I'm not talking about a centimeter. If you raise them with the single handle in the center one side is often 4 inches higher than the other by the time you raise them 3 feet. Believe me when I tell you the quality is terrible now. So sad!

The SelectBlinds.com website is customer friendly and easy to use. It describes how to measure your window and how to select blinds clearly. Customer service representatives are very knowledgeable and kind. They walk you through all the procedure patiently and leave you a very nice shopping experience. :-)

My wife ordered blinds and we measured the windows as described. We ordered 29.5 width blinds because of how we wanted them to sit. We were sent 29w blinds and told they deduct a half inch. Now the blinds won’t reach and customer service is telling us we can’t send them back, but we can buy more for $70+. The company is out to rip people off by charging them for items they didn’t order and the customer service representative was more worried about how rude she could be than helping my wife. This company could go under and the customer service rep who spoke down to my wife could starve on the streets and I would not bat an eye.

The shades are absolute garbage. I ordered blackout shades and they are definitely not blackout shades. The fabric lets a lot of light through. The brackets they sent with the shades are garbage, basically everything about these shades are junk. Their website says 100% satisfaction guaranteed, but that is not the case. After speaking with them and telling them how displeased I was with the product their solution was for me to buy new shades from them at a discounted rate. I can't say enough bad things about this company. Now I am stuck with 450$ worth of unusable garbage.

Please do not buy from here. I do not usually write reviews and I am very disappointed I have to write a negative one. They praise that they give 100% customer satisfaction when that can’t be more from the truth. What would 100% satisfy this customer would be cutting the blinds exactly how the customer orders it. I measured exactly how I was suppose to and even measured twice and had a second person measure just to make sure I was correct because on the website it stated for inside mount to be exact. I was very excited to order because the blinds I have now are cheap metal ones. Our order arrived and my husband and I opened the boxes and we’re going to install them and they were shorter than what I ordered. 1/2 inch to be exact. I emailed them with pictures and they said they did it right because they do a deduction of 1/2 inch.

Initially made purchase for 2 vinyl roller blinds and 2 solar blinds to fit a 120” opening with bifolding door. Upon receipt and installation of the product, it was discover that a visible seam when the blind is rolled down. Apparently, there are 2 fabrics are sew together. There is a visible seam when rolled down. I called their customer service with pictures sent requesting a refund and hope to reorder the solar blind instead as it is unacceptable the way it is. After 2 days, their customer didn’t get back to me.

I was a little hesitant ordering but everything came out great. Of the 3 blinds one blind had one bent blade and they sent a replacement right away. Great customer service! They look great and were easy to install. Couldn’t beat the price either.

Made 2 purchases from Select Blinds to outfit an entire home. First pass was normal blinds on many windows for which the pricing and color selection from Select Blinds was difficult to beat. I installed them fine and follow-up support was great especially when a couple of blinds wouldn't retract as easily as the others, and getting replacements under warranty was fairly painless.

We bought cordless blackout blinds for our upstairs bedrooms. The springs started to snap after about a year. Select Blinds said they were under warranty for 2 years and replaced the broken blinds. Now the blinds that were replaced are starting to break. We have lived in our house for 3 1/2 years and are on our 3rd blind. This has happened to 6 blinds. These blinds should have more than a year lifespan. Very cheap product!!!

Placed first order 10/29/18, 3 Blinds under 1 headrail came with no mounting hardware but perfect fit. Second order 11/23 one piece no longer offered. 3 separate pieces, so sizes changed. The valance size was wrong 3 times. Finally received last piece 1/5/19. Could never get contact management, if any exist.

Great 2” cellular shades, faulty brackets - Here are the PROS: great website, very easy and intuitive online ordering process, helpful representatives, shades were good quality for the price. Now the CONS: The brackets plain and simple DID NOT WORK. They were the wrong size! I did not want to send the 16 shades back, so I searched the web. I found a video where a gentleman figured out how to make them work. You take your Dremel and shave off parts of the metal hook. Once you file the hook down a little, they actually work as described. This was a hassle and I was lucky to have the tools. What a shame!

This was my second purchase from SignatureBlinds.com and I returned because of the my first experience with their product was so positive. Upon receiving my blinds something wasn't quite right. I reached out to their Customer Service Team and worked with Brady who was not only able to resolve my issue but he did so quickly. I would recommend SelectBlinds.com to anyone interested in a quality blind and a team that stands behind their product and customer experience. Thank you again, Brady and SelectBlinds.com!

I ordered one sheer shade as a test and it turned out great. So I proceeded to order 6 more, worth $3099.56, which also includes the most expensive 5 year warranty. When I installed the blinds, there were inconsistencies in the product and quality problems. 1) The shades in some cases rub against the plastic limiters. I did not complain about this. 2) The largest blind that was close to 120 inches in width has very obvious manufacturing defects. But the company nevertheless packed it and shipped it. Image attached. 3) The inserts at the front of the headboard of all the blinds started peeling within hours of installation. (I have attached some images) I complained about it and so they sent me new inserts but with no instructions. When I asked for instructions, I was told there are no instructions. So what happens when I peel off the insert? What if it is glued? How do I put the new inserts in accurately?

I ordered these blinds a few weeks ago and took the time while on vacation to actually put them up to rid the old annoying ones I have. I have to say I am completely dissatisfied with this product. First and foremost I ordered the size of my windows which is about 21x48, which runs a lot smaller in by Select Blinds than any other company I have shopped around for in the past. The brackets are difficult to install in ordered to clip blinds in. I have a 3-year-old and do not want her wandering near the window and blinds come falling down on her. I have supplied myself with all the necessary tools and nothing worked. I spoke to a representative this past week and was not given any helpful information in installing, I did research, Google it. You name it. I have tried it. I waited all this time for these blinds and for the price, and am very disappointed with the end result. This has been the worst 2 weeks ever.

I have ordered a few times from Select Blinds on behalf of clients of our construction business. Each time they reach out and work with me on a personal level, and provide great prices! On the last order I placed they even remade 2 of the blinds that came through with the wrong lift system free of charge. They go above and beyond for their customers! I'll be using them again shortly for 2 whole house projects, and am looking forward to the results.

I ordered new blind for our Arcadia door. We just moved into the house of our dreams and wanted to get a nice set of blinds for the door. I carefully measured the dimensions as the website says too more than a few times. We received our order and I hired a professional to install them. First issue was that no hardware was sent to mount them. Then upon measuring them found they were 2" shorter than what I ordered. I called customer service and the person was less than helpful and stated he could give me a 20.00 credit. Seriously, I paid well over 200.00 for these and still had to go through Home Depot and buy a separate head rail just for the mounts. I told customer service that I planned on returning them and was told that is not a option. I plan on contacting my bank Monday morning with my complaint. I also filed a complaint with BBB. Do yourself a favor and take your business elsewhere.

I ordered three blinds from Select Blinds. Two were fine, although the slats to attach the corners to the valence were made incorrectly (they slide off) but I am not using them so it doesn't matter. The other blind however is the wrong color. I ordered their color samples ahead of time and it is clear that they made the blind it the wrong color. My frustration is with their customer service. I called and was told to send a picture - when I explained it is difficult to see by picture they told me to send it anyway. I did and was told I would hear in 24-48 hrs, it took 48 hrs. They said the picture was not clear, could I retake it? I called back and was told the same thing, even though this is clearly their mistake. I asked to speak to a supervisor, again I was told someone would be in touch between 24-48 hours.

I purchased a custom large blind for my bedroom. It was cordless. I got a notification that my order was delayed by two weeks. I was okay with it since it was for the new home I was closing on later that month, so I would not need it until I moved in. I received my order, it set in the box until I moved to my new home. I installed the blind only to find out that it was defective. For a cordless blind it should be closed by pushing up on the middle of the bottom upward. It barely closed but one side was much higher than other. Something was wrong with the internal cords. I contacted customer service, was asked to submit pictures for review. I emailed them pictures, I was told that the review process takes up to two days. I waited, no email/calls. I left the country for two weeks and thought it would be fine to give them two weeks and follow up when I got back. I emailed twice to follow up. No reply.

I ordered a set of blinds as a Christmas gift on December 11th. The website said the blinds will ship in 1 to 5 days. Today is December 19th, and I called customer service and they informed me the shipping date is 1 to 5 days after production. So now my shipping date is December 21st and the item will not be here by Christmas. I asked to cancel the order and they informed me that the order could not be canceled. So now I will dispute it with Visa. I see why this company has so many bad reviews.

My questions were carefully answered. Measurements can be challenging so getting it right is so important. Grateful for the website and the clarity of instructions. Alexis is quick to respond and will take the necessary time to help me feel comfortable with these decisions.

I ordered blinds from them before and got amazing up down blinds but now I ordered 3 more and got terrible knockoff blinds. They don't go up and down level, they don't hang level, they tilt down, handles look terrible and don't stay on the blinds. They keep falling off when trying to slide it up and down. And just look terribly cheap compared to previous ones. They had to change something or trying to save money with cheaper ones and they are terrible. I sent them so many pictures even of the great blinds I got before to show the difference. They said they won't refund my money. Even though it says satisfaction guaranteed!!! They told me to go to hardware shop and buy some weights so it doesn't tilt... I'm sending them back to this company this weekend.

I ordered cordless blinds. Select Blinds informed me that they are not able to provide a cordless blind option. When I requested my money back so that I could order the blind I wanted from elsewhere, they refused! They still have my money months later. They offered to exchange my blinds for a different blind, but couldn't provide cordless as I ordered it. I've finally ordered the blind I need from elsewhere, but feel strongly that Select Blinds is not ethical. Do not trust your money with them.

I ordered blinds for a brand new constructed house over eight years ago. The house is in the mountains of Colorado. So, I don’t remember how much I spent. The total was for a 3800 square foot house. Select Blinds did come out as the least expensive company to buy for at the time. The quality of the blinds' hardware is terrible. I bought honeycomb up & down blinds. The pulls fell apart soon after installing. I had to tape them together so it wouldn’t be constant. Half the blinds in my house do not stay open because the mechanism to hold them up, does not engage anymore. The string they use to pull the blinds up or down are thin and have worn and broke.

I have a vacation rental home and had some blinds destroyed by a dog. I am really hoping to get my blinds in before the winter break since I have guests coming then. Tyler went above and beyond in discussing the options with me and giving me the best chance to get my blinds replaced as soon as possible. His demeanor was great and he's a real asset to the company. I have a lot of other blinds in this home and the great customer service I've received regarding this order may mean that some of those blinds get replaced by ordering from this company. Plus, I network with other local homeowners and other vacation rental owners all over the country so I may be in a position to refer additional business to the company. Thanks!

Bought $1900 worth of blinds, most of the blinds felt like they were cut little short, so when fully open, the pleats were flat. But the biggest issue is their customer service department, one of the blinds was missing the brackets, after making two phone calls, online chatting with their customer service and calling their 0029 extension, I still have not received my brackets, and it has been 6 months since my order. No wonder they throw in 3 and 5 years warranty with their orders, because you will are unlikely to get any customer support if you do need one. If Select Blinds is reading this, my order number is ** and I am missing brackets for premier cellular shades.

While shopping for shutters for our windows, I found that Select Blinds had the best website which was very easy to use and I also had to speak with a customer service representative who was extremely knowledgeable and friendly and professional and was able to offer additional discounts while speaking on the phone which made me an extremely happy customer! I’ll be ordering more shutters for my house soon.

I had an issue with my order being cancelled due to an obsolete item. I called and Select Blinds recommended a similar product and honored my original pricing. My customer service rep was knowledgeable and helpful.

Select Blinds shipped us the wrong brackets on 1 out of 3 pieces of the same style of honeycomb shades. We called to get the correct bracket style shipped out. It took 12 days to get them out to us and... They were not the correct brackets. This has been disappointing twice now, and today when we called they are not able to confirm without doing 1-2 days of research that we would in fact be able to get correct replacements.

This Blind Company was very helpful and made a bad experience into one of my best experiences. Dustin was great. Very helpful. Then my next experience was with Brady. What a Supervisor. He the best. Wanted to make my first time buying a pleasant experience and he did. My order was on time, my blinds fit perfectly. I recommend this blind company. Thank you Select Blinds.

Ordered 2" blinds at 38 inches long. They arrived and I installed. When extending the blinds to their full length the last two slats do not come apart, therefore is the blind not only unsightly but leaves a 2" gap above sill. I contacted customer service. Every time I sent a message I have to wait two days! They said go to live chat, not working. Ultimately they told me I ordered the wrong size and would give me a discount on next order. I offered to send them a video. If they had returned my E-mail I would of offered to pay return shipping for them to fix. I have 2 additional blinds on order with this company, keeping my fingers crossed!!

Upon moving into our dream home, we searched for window coverings. We met with 2 famous corporations, spent over 6hrs. Measuring, discussing and looking at samples. We knew what we wanted and after looking at many samples and styles, we still decided to go with our original choice. I found Select Blinds to compose a competitive quote and the cost was more palatable. Then, I received a call from Alexis **, regarding my order! Alexis made sure to connect and answer any questions that I had. In addition, she discounted my order and was my personal point of contact. We installed our blinds a few days ago & I love them. I will use Select Blinds for any needs I have in the future. I had no expectation while ordering online. However, I was surprised with the quick response, personalized service and outstanding savings I received, while working with Alexis and Select Blinds. Thank you.

My wife and I purchased a new home, and of course, we need new window treatments. We went to several local manufacturers and distributors and we just didn't get that good feeling. I decided to look online, and had a few companies in mind. However, we were not satisfied until we were able to speak to Alexis ** at Select Blinds. If you are looking for professional, courteous, knowledgeable and friendly service then contact Select Blinds, extension ** for Alexis. There wasn't any competitor even close to how satisfied we are with her work ethic, attention to detail and quick response to all questions and concerns. Do yourself a favor and just go to Select Blinds. Alexis made us confident in our decision.

Ordered cordless mini blinds, put brackets on blinds with no problem to mark my windows. That was the easy part, installed mounting brackets to window and the blinds won’t snap into place. After many hours of frustration, multiple holes that need to be filled and repainting that needs to be done. Not to mention a gouge in the wall caused by them falling, all three blinds are sitting on the floor. I’ve been in contact with customer service, they seem to think the brackets were damaged in shipping. I really don’t think that is the case, I don’t think they are the right bracket, but I’m waiting now for new brackets. Fingers crossed, but not holding my breathe.

I had some odd issues with my blinds that I ordered so I called in and spoke with a couple different agents who were helpful. I got a call a few days ago from an agent named Cody and she took over everything. Got me the info I needed and helped me sort out the mess FedEx had made. So happy to see they still hire quality people at this place!

Blind took over two weeks to arrive following order. On installation, the blind was defective. I immediately reported the issue, and after a month it is still not resolved - first they claimed the product could not be defective, then I sent them photos and they claimed I had made a mistake on sizing (using their instructions), then I sent them a video and threatened a chargeback at which point they agreed to provide a replacement - after 10 more business days to produce it and another week to ship. Worse, they are now refusing to ship it to my home address in Canada, even though they initially said this would be no problem.

I had minor issues with the website (probably human error). Called for help and very glad Cody picked up my call! She was able to pull my saved cart and make needed adjustments. I had previously gotten samples sent to me. When I started to order something anyway that I didn’t have a sample for Cody suggested putting it on hold and sent me a more samples. Two days later I was glad she did. I really didn’t care for the material I picked out.

I purchased these roller blinds (Signature Vinyl Blackout Roller Shades) back in June 2018 and it is now November 2018. I've never been able to make them work. Locking mechanism is faulty and refuses to stay down or up. Trying to adjust the shade is impossible. I've tried lubricants and different tensions and overall probably invested 5-8hrs attempting to make it work. Currently is taped in place and will be throwing in the trash soon. Waste of $75 and a lot of frustration.

Ordered 57" blinds, received 48" blinds. Not sure how this passed even the most basic QA. Now I embark on the inevitably convoluted and disappointing path of getting their customer support to fix this. From the other reviews here it does not sound promising.

After ordering $1200 worth of double cell blinds for new rental property, we have not been able to hand the blinds due to faulty brackets. Please google the reviews on this company before ordering. You will see this is a known problem with their blinds yet they keep selling them. My husband is a very precise person and he has spent multiple hours trying to install these blinds. The brackets and the top rails are not with tolerances that allow easy installation or in our case no installation. While customer service reps have been courteous, we have received incorrect information and the additional brackets sent to us also do not work. WISH I HAD READ THE GOOGLE REVIEWS BEFORE PURCHASING!

I am a designer and placed an order for five window shades. I had my installer on site and he installed two of them when I stopped him because the shades were made so poorly. There were more than 1” gaps on each side of the shade which did not cover the window and the bottom rails were cut short so the ends of the hem folded back. They were so poorly made so I reached out to customer service. After many emails they offered a refund to my card and then they changed their offer and said they would not refund my purchase until I sent them all back for inspection.

I ordered over $700 in shades and my husband and I spent hours trying to put these up only to find that the brackets to do not fit the blinds. After spending hours trying to hang the blinds and patching and painting the damage that was caused I contacted Select Blinds. I was told that they would be get back with me within a few days. I have called numerous times in 3 days only for them to tell me that it is out of their hands and they need to send the issue to another department. The customer service agent told me that this is a known issue and others have had the same problem. He suggested I get a different set of blinds but it would take several weeks. I told him I just want my money back. I never heard back from them as promised.

We ordered an arched shade for a bedroom window from Select. Immediately during assembling the shade it was apparent there was an issue with the manufacture of the shade. I immediately contacted Select Blinds. They requested I take a few pictures and send them via email. Their “specialist” stated the blind was assembled improperly of course and sent assembly instructions via the email reply. The basic steps were exactly the same, so using the “new” instructions I reassembled the shade again. It is exactly the same way it was originally - a mess of uneven folds.

The entire organization was helpful and they had a great amount of experience. I had some issues with the product but the staff worked with me to correct the issues and ensure we had the items we ordered. They are loyal is the customer and stand by their word.

I recently called and placed an order over the phone for 15 blinds. The agent was friendly and very patient with me during the entire process. I received the blinds earlier than expected which was great! Installation was fairly easy and I had no problems until I installed my only outside mount blind for my patio door. The blind was a little short to be secured under the glass. I called Select Blinds customer service and explained what happened. Brett was wonderful and had a new blind ordered for me to install. Select Blinds has excellent customer service which is rare to find these days. I will definitely recommend Select Blinds to anyone needing to purchase 1 blind or replacing an entire house like I did!

I purchased Select Double Cell Light Filtering Shades. I selected the "Top Down Bottom Up" shade. The website redirected us to the conventional option unbeknownst to me. When they arrived and I called to make the order right, I was told that the 100% satisfaction guarantee was only if the product was defective - not if there is a flaw in their website, if the shades are bad quality, or for any other reason that you would be dissatisfied. In essence, there is a 0% satisfaction guarantee. Please do not do business with these people. It will only make you sad and feel powerless.

I feel compelled to write this review to warn everyone about this company. Unfortunately I fell victim to disappointment just like a lot of other people did. Placed my order online and followed all their specific instructions about how to take measurements for each specific product. This is to take 3 measurements of the width of the window and round down to the shortest width to 1/8 of an inch.

I was surprised to get my order so soon, The color was perfect and they were the exact size that I needed. When my friends and family sold him they fell in love with him and I told him exactly where I got them in big Jack details and I think you’re going to get some as soon as they need.

Placed my order online and followed the questions asked. I ordered Black liners (on drop down menu to select liner color it does NOT state they don’t make black but yet have as an option) and sent the shades with white liners. First they tell me... "We ONLY make shades with white liners". (They said you have to go to two pages over and read fine print. Then why have option colors on liners on order tab.) After many emails and phone discussions they can now make my order as I wanted from the beginning.

I was able to find clear install instructions on the company's website and resolve the issue myself. The instructions sent along with product were not very helpful.

After I ordered my blinds and was having difficulty getting status I started to worry and looking over the internet to see the experience others had with the company. I know, I should have done so prior to the order. But, it was too late for that. Anyway, I received my blinds right on the schedule that was provided when I ordered them, I just had trouble getting shipping status from the company. I received the blinds, they were just as ordered (I followed the directions on the site to obtain the measurements).

I had ordered an entire house full of top down bottom up cellular blinds in 2013. The quality was fairly nice. I just ordered the same blinds in May 2018 and there is no quality. The are poorly made, they don't stay level, the hanging brackets are junk as are the pull tabs. Customer service is a JOKE. After waiting 2 hours for a callback you then have to send photos, wait a day to be told "no refunds, but a discount on your next order." Why would I reorder high priced junk. I am thoroughly disgusted at the waste of money. NEVER AGAIN.

A customer service manager got in touch with me and we worked out an agreement that they would replace the 2 blinds that were made incorrectly. It is too bad that it had to take a bad review to get them to admit their manufacturer made a mistake. I had ordered 12 blinds from them before and had no problems at all. They were perfect. The supervisor was REALLY NICE AND APOLOGETIC. Blinds arrived and were made correctly. Thank you, Brady at Select Blinds!

We paid $250 for two custom Roman Shades, when we received them I found the mounting holes to be misaligned by a 1/4” meaning the shades would be crooked in the window. Customer service made me send them a picture, then told me they couldn't open a .jpg file so I had to resend them pictures. A week later I get a response that they have an error tolerance of 50 mm - that's nearly a 10% margin of error! When I told them that was unacceptable they suggested I try drilling new holes myself. So if you are happy with buying a custom product that is 10% out of spec and you have to finish building yourself this is the place for you! The only saving Grace was that we only ordered the 2 to try this company out. We bought the other 10 we needed at Pottery Barn, still too expensive but their holes were drilled straight.

Ordered a honeycomb blind and couldn't make sense of the installation instructions which were poorly drawn and very small. I had to use a magnifying glass and even then, the perspective was unclear. I looked for installation videos online but could only find something very generic which didn't help me understand in detail. To their credit, the customer service didn't abandon me and eventually, after I sent a photo via email, they determined that I was attempting to insert the bracket in the bottom of the blind assembly instead of the top. (It's not labeled anywhere TOP or BOTTOM - seems like that would be easy enough to do to make it easier for DIY homeowners.)

I had purchased 4 shades 4 years ago for my living room; a few days ago, 1 shade just completely fell apart with 7 different wholes throughout - there was nothing I could do to fix them… When I called Greg (very professional) and explained my dilemma, he informed me that the color beige was discontinued - I nearly had a heart attack thinking I now had to purchase 4 new ones - Greg stepped up to the plate and said he would check to see if there was any remaining beige in stock to make 1 - he indicated he would call me back in 24-48 hours and provide me with an update.

I ordered a shutter and blinds for our newly remodeled house. The kitchen shutter needs to be slightly bigger and the color doesn't look good with the cabinets in person. I called customer service and they told me because I didn't take out the special warranty they would not take the product back when their website clearly says 100 percent satisfaction. This is clearly a lie. DO NOT BUY from this company. They do not stand behind their guarantee/promise.

I can't believe how helpful this company is! They stand behind their products and are a real pleasure to deal with. We had blinds done for our kitchen and will now be purchasing blinds for the whole house. We purchased the Signature Light Filtering Cordless Top Down Bottom Up Shades. Great blinds and a good price!

I almost never take the time to write a review but the customer service experience I had with Select Blinds was truly terrible enough to warrant it. My wife and I purchased over $1500 in window shades, excited by the 40% off sale. Not only did it take over 3 weeks to receive our order, we were shocked to find that the larger of the two shades had way more color variation than was represented in the sample (which we loved, and deliberately chose for its simplicity).

I received the replacements today and was very happy to be able to simply snap them onto the existing brackets. While the possibility remains that the same problem could happen to these shades, I am very appreciative of the company's response to my complaint. I could not have asked for more. Thank you for providing excellent customer service!

I ordered wood blinds, cellular and a vertical cellular for my entire house. First, the wood blinds - none of the hang straight. They don't look bad when all the way down but when rising them to have a window open, they are all crooked. Also, with just opening and shutting, the paint has chipped and a few of the slats have cracked. Please note, I am extremely careful with them - this is NOT from abuse. I ordered the vertical slide over two months ago and after many phone calls (extremely long hold times), we finally got the proper hardware to hang it.

We needed help with our order so we used the live chat feature which was very helpful. The representative's name is David and he did a great job walking us through our transaction! The shades are beautiful!

We ordered an entire house full of blinds from Select Blinds two years ago. We had several that came with the buttons that are supposed to release the blinds down that didn't work. No problem, they sent replacements. Recently, we had one that had warped. They asked for photos which we supplied. The replacement blind arrived but the button doesn't work. Sigh. I contacted them and now they want a video. Seriously? This is a rental that we own and is out of town. I feel Select Blinds should send the replacement as they sent out a faulty blind and should not make us jump through all sorts of hoops to make that happen. They will make your life very difficult if you push them to honor their guarantee. I will not work with them ever again. Their products are junk besides. We've had problems with over half the blinds we ordered. Such a total headache.

The people on the chat lie. They tell you that someone will call you back and they never call back. If you call, they say to enter your phone number and they will call you back, no way. If you call and press '4' you are put in a dead pool where you are never answered. THEY ARE THE WORST ECOMMERCE COMPANY EVER! Stay away, you be glad you did.

Friendly service. The sales rep was knowledgeable over the phone and prices could not be beat by anyone! Free samples for indecisive customers like myself. I ordered cellular shades for all four of my upstairs windows to help reduce the heat in my rooms during Las Vegas summers.

I received a call back from Brady @ SB soon after I voiced my concern on this website. Brady took time to speak with me, understand my issues, and walk me through his teams point of view and how he was going to suggest changes to the process to ensure these issues do not happen again. Brady was able to work with me to make my order and experience much better.... I will reconsider Select Blinds in the future if only because i know there are folks such as Brady who work there and want to do right by the customer.

We received blinds that were not the correct ones that I thought I ordered. On top of that some of the blinds have wrinkles in them and were shipped in a box that looks like it has been used numerous times. I called customer service and they were extremely condescending. She took about 20 minutes to tell me how I made this mistake and basically called me ignorant. I did not appreciate being talked down to. Customer service had a final solution to charge me $300 if I wanted to exchange the wrong blinds for the correct ones. The funny part was she told me she was doing me a favor of charging me that instead of $500. I am glad I only did my downstairs because I have 15 more windows needing blinds and I will not be going through this company.

Purchased blinds after being referred by a family member. Purchased 10 blinds for every window in our household in December 2014. It is now July 2018 and my husband has been in contact with this company about this issue. The cords used are fraying, these blinds are just shy over 3 years old. Poor quality. We have other blinds in our household that were a heck of a lot cheaper and they have lasted the 7 years we have lived here. Had trouble in the beginning with our order being filled, one window blind had to be sent back because of their error and trying to get a replacement back then was a nightmare.

Don't get too excited about the huge discounts they advertise. These are basically jacked up prices with huge discounts applied just to get the product back to the same price as most of their online competitors selling generic brand blinds and shades. At first I was quite excited to see the discounts myself, but here's how their sales process goes down: Fill out a large order online, but think about it for a day while the fabric materials arrive for you to evaluate. We were ordering 25 shades with full home automation, so a fairly large order. The next day wake up and realize your "sale price" has changed dramatically as their "24 hour rush deals" expire and a new deal is applied. By dramatically I mean 2-3K overnight increases.

I finally received the second part of my order. The first part of my order was completely off on the color, Select Blinds said, "Sorry no refund, no exchange, no help." Now I have my vertical blinds in, they look good. Problem is they do not open, they barely open a quarter of an inch. Including two images one of them closed and one of them open. I have watched their YouTube videos and walked through instructions multiple times, my blinds are not out of alignment they simply do not open. SelectBlinds sends defective products and completely wrong colors according to their samples and then offers no refund, exchange or any help whatsoever!

After posting my review here, they contacted me and the replacements arrived a few days ago. My issue is resolved. I feel they do want to make their customers happy. But I'd suggest their management to invest more resources in the customer services department.

When I ordered online I ordered 110" x 83" vertical blinds. I received 24" x 36" blinds. I contacted customer service and was basically told, "Your mistake. Nonrefundable." I don't believe I was the one who made the mistake yet I have to eat the cost of the blinds. I was offered a discount on a new set of blinds at a cost 3 times higher than another company's full price. I'm a contractor and if I ran my business this way I'd be out of business in no time at all. How can Select Blinds state satisfaction guaranteed??? I've already purchased through the other company and will have my blinds in 48 hours vs the 3 weeks plus it took Select Blinds to get me the wrong order.

Unfortunately I have ordered 4 of these Cellular cordless blinds. Once you actually get them in these ridiculous brackets, they look great and operate smoothly. I've looked online for instructions and have found many others with this same issue. If I can't get this resolved, I will return them or take them to small claims court and sue. I consider myself a very competent handyman but no matter what I do, I cannot get them to snap into place. These brackets are ridiculously stupid in design and function. I could go on. I loathe profanity.

The service I received from Jacob at Select Blinds was probably one of the best experiences I have received from an online company. He was gracious from beginning to end. Answering my questions, allowing me to take measurements, emailing when I had questions. He Was professional and approachable at the same time. Samples came quickly. I am excited to receive our blind we ordered. It is an oversized window so once we receive it, I'll post another review hopefully with elation. Lol. The pricing and what I've seen per samples re: quality make this all beyond fabulous! Thank you Jacob for being patient with me! Grateful.

I ordered an entire floor of light filtering shades for my new home. One of the shades was damaged by my three year old so I went to order a replacement. My color was nowhere to be found which means to replace one damaged shade I will have to replace all five windows in that room so that they match. When speaking to the customer service rep they said it was "unfortunately discontinued".

This is the second order that I have made with Select Blinds. First, I ordered two light-filtering roller shades. When they arrived, one fit one window, and one was too narrow, so I had to add a piece of metal to force the hardware to stick out further from the window frame. After that experience, I learned that I should be VERY careful measuring the window frames. I did this on three additional windows, following their instructions to a T. However, when these three shades arrived, they were all too narrow by 1/4 inch.

Less than a day after posting my initial review I was contacted by the customer care department, both via this website and my husband was contacted via phone. The representative my husband spoke with was EXTREMELY helpful and showed a genuine willingness to turn this experience around for us. And he did just that. He listened careful and with concern regarding the issues we have and discussed a fair resolution with my husband to resolve our problems. The mark of a good company is how they handle a situation when things go wrong, and I have to say that Select Blinds showed that they care about their customers and want us to be satisfied.

Spoke with Brody tonight about the situation and he was very helpful. He helped sort this out along with put in a review of the of the original customer service rep who was extremely rude. Hopefully that guy gets some training and uses this as a learning lesson. But thank you Brody.

When I ordered top down, bottom up pleated shades from Select Blinds, I anticipated a durable and user-friendly product and expected that the shades would hang level. However those anticipations and expectations were just that and the reality is I received pleated shades that are NOT durable or user-friendly and that DO NOT hang level. Unfortunately, I did not read company reviews prior to placing my order. After 4 months of emailing, I am now personally seeing and experiencing the bait and switch tactics that is so prevalent in reviews for their products and customer service. I would certainly recommend spending a little more to get a quality product. You will not get that from Select Blinds.

I ordered motorized blinds from this company last fall. First they sent me one that did not fit, they said I had measured incorrectly so they would not send me another but I had to pay for another blind with a small discount. I finally received the replacement blind weeks later. Now, nine months later, one of the blinds stopped working. FIVE calls and FIVE WEEKS later still no replacement. Constant runaround. I will NEVER buy another product from this company and I am spreading the word to my realtor friends and anyone who might be in a position order blinds. Clearly their 'five star ratings' on the company website are fraudulent advertising. HORRIBLE EXPERIENCE. HORRIBLE COMPANY.

Ordered 4 shades in biscuit. Received, but the housing is pink. Called and they were happy to replace, for almost the same amount I paid originally. Customer service requested a picture, which I sent. Just received the response that they will not be replacing them. Yellow walls and pink housing is disgusting. DO NOT PURCHASE FROM THIS COMPANY. Yes, they are inexpensive, but that's because their product is not as described and just plain ugly. Who puts a puce housing around a shade and not alert you to this random color choice. Just a reminder... DO NOT PURCHASE FROM THIS COMPANY.

Roller shades were 3 inches too narrow. Select Blinds has contacted me and they are willing to resolve my issue. Thanks for the speedy response!

I received a call from Select Blinds customer service manager. I was offered a 50% discount on new blinds or a $400 credit. I appreciated receiving a call from management. Although we were not able to completely agree. I agreed to take the $400 credit in order to resolve the concerns. I notice that the wording in the description have change; therefore, there would be less confusion next time when ordering.

I am very upset with Select Blinds. I ordered blinds a month ago. Got them in and they were the wrong size. I did everything they asked of me. I emailed them pictures with the measurements and they determined that they did indeed send the wrong sizes. I honestly feel I should of been refunded my money since I did not have them send me new ones.

I recently ordered 2 separate bamboo blinds from Select Blinds. One was a cord mount, and the other was a cordless mount. I am very pleased with the cord mount blind (the mounting depth is 1 1/2" and the color is great, quality is great too). It fits nicely in my old 1920's window. The other blind (cordless mount) did not fit the depth of my window at all because the mounting width is 2 1/2"!!! This was not specified on the website at all. This makes a huge difference in how far it sticks out from the window (especially older windows that have extra interior molding). I ended up having to pay for a new blind with a cord, and was told to discard of the other blind (so wasteful!). It is a shame because I thought the quality of the blinds were great, and was looking to finish the rest of my house. This was a trial run and I was not satisfied. I learned my lesson about the cordless blind with this company, but will be going to another company in the future.

Several weeks ago I ordered 2 sets of extra-wide faux wood blinds for our sliding glass doors. The valances provided, which are supposed to attach with magnets, keep falling down. Our dog now barks at us every time we touch the blinds because he thinks something is going to fall on him! I requested replacement valances that attach with hooks - I can't tell if the problem is the many dents in these extra-wide headrails, which may keep the magnets from attaching securely, or just that the magnets are too weak to hold these wide, heavy valances. Over the past month their customer service has promised to send replacement valances twice. We have not received any replacements, and their customer service has now stopped responding to my emails and web inquiries. They should supply valances that attach with hooks for extra-wide blinds.

Select Blinds have resolved my issues and followed up multiple times to make the situation right. They seem to care but are overwhelmed at times it seems. Thank you for fixing the problems.

I got ahold of someone & got it fixed. Will order the rest of my blinds from them

I ordered from the site last night 4/11/17 at 10 PM. I had a change of mind and decided to cancel it but I could not cancel it that night. Since I could not reach anyone there after hours and their website cancel order does not work and ask me to contact them directly. I tried to cancel it the morning at 10 AM via their chat page but their chat page goes nowhere and I just received an email that they will get back to me within 24 to 48 hours. They have a policy on their webpage that said that they have a hold time of 24 hours before they process the order just in case you might want to change something on your order.

I was contacted by customer support and they were able to successfully resolve the issue.

While it is pending,the communication w/Brodie has been ramped up and seems we are working toward closure of this issue.I will still be a client if they uphold their end of the promise.thanks Brodie

The day after I posted this review Brodie from Select Blinds reached out to me and offered me a few options as to how this situation can best be rectified. He was very courteous, articulate and provided me with reasonable options. I was able to think about the offer that suited us the most. I gave Select Blinds one star at the time of this review but am now upgrading my review to four stars. Select Blinds definitely wants to make sure their customers are pleased. I would order from Select Blinds again in the future and I will continue to recommend Select Blinds to family and friends in light of Brodie's assistance and prompt attention to this matter and Select Blinds' attention to delivering excellent customer service.

Problem was finally resolved. They are replacing my original order with a product upgrade.

Select Blinds was able to remedy my situation on the same day I posted my negative review. My order has now been cancelled and my refund is forthcoming. The customer service after I posted my review was very good. I would consider shopping here again.

Needed blinds to complete a house renovation, ordered 8 blinds on 2/6/2018 and received an email stating that some of my blinds would be on backorder until 2/14/2018. Date for backorder passed and no update email or change in status on their website. Went to online help and was told that they were in production, still no status change on website. Waited another week and called, was told that they needed to contact the factory to expedite the order and they would call me back, I was never contacted.

I was glad that Select Blinds reached out to me within 24 hrs after I wrote this review. Additionally, Brodie, the Sales Rep that called me, apologized for the inconvenience and was willing to make amends with me as a customer. He offered to upgrade my blinds at no cost, additionally he was going to refund my money from previous order. He created the order for new blinds to be delivered within 7-10 business days and I already received confirmation via email of that order. If this comes true, I will be a very happy customer and will continue to do business with them again.

I am a long-retired aerospace systems engineer who just helped my daughter (Google "KleinDance Arts") by researching, ordering and installing the blackout roller shades in the nine big windows of her new commercial dance/etc. studio in Santa Maria CA. Much effort, including bids from local specialists and from Home Depot, led me to looking online. We could not be more satisfied in all areas with Select Blinds as our choice to get blinds! Order and delivery was within THREE DAYS!!?? The 9 shades arrived! Drilling into the aluminum frames to install fasteners was easy once you know how (Google that for guidance). I am now an EXPERT, and quick, installer! Do-it-yourself is fun and simple, even if you are not "A Rocket Scientist!"

I ordered vertical blinds on Sunday 3/11/18 and there wasn’t a way to expedite the shipping, so I emailed and bypassed the “wait time”. I got confirmation email saying my order would ship by 3/13/18 and I still haven’t received shipping confirmation so I started live chat and apparently my order’s wait time didn’t get bypassed and customer service said they don’t know when my order will ship. Now I’m screwed because I needed those blinds by Thursday. I won’t order from them again.

I had an issue with the custom blinds I purchased a few months back. I called the company and Brady provided outstanding customer service. He made sure the replacement blinds were ordered and everything was taken care of in a proper manner. Select Blinds cares 100% about the customers and the quality of the blinds they provide. I highly recommend the company! Will use the company for future blinds! Thanks to Select Blinds for outstanding service!

I placed an order on 1/28/18 and am still waiting. I understand things get on backorder but communication would be nice! As of today it still shows my order was to be shipped on 2/18. I have requested updates on multiple occasions thru their live chat and have been told they would send me an email, but have yet to do so. One conservation I was informed material was in and to expect them to ship out the follow week and they would expedite the shipping, still waiting and it's been a few more weeks. Their communication is poor.

After a delayed start and miss communications I received my order for our patio window motorized shades. Installation was a breeze, I was even able to use some of the old mounting holes. Once installed and the remote programmed my wife and I really loved the quality of the workmanship in the shades we ordered. Thank you SelectBlinds, we will be ordering more blinds and shades for our home from you.

Problem solved after working with customer service.

Select Blinds reached out to me to resolve this. They sent me new blinds which were cut a bit smaller and that did the trick. Very happy with their responsiveness.

I ordered 2" American Hardwood Wood Blinds for my living and dining rooms, and they look fantastic. Select Blinds was able to accommodate my very wide (98 1/4") living room window with just one blind - which is exactly what I wanted. I was also thrilled that I could add tape/ribbon to the blinds. The installation was easy, and the blinds fit perfectly. Plus, the delivery was faster than I expected, with the blinds arriving in just a few days. I would definitely order from Select Blinds again.

Dealing with this company is a joke. Sent full order 16 blinds back over the process of 1.5 years dealing with the issue. Sent them videos of blinds. They admitted default. Finally, said they would refund me $$. In the nearing end they would not. Ly new guy on scene says nope not refunding, but will remake them for the third time. And Michael (Customer Service Manager) said that I could "not afford" to buy the new quality he is now sending out to me. Did he assume that since I bought the economical ones first? Rude. Spend hours throughout the past 1.5 years dealing with this company. Yes my blood pressure is up! Will never recommend or buy from them again.

Select Blinds did finally resolve ( after EXTENDED phone and on line chat communication) the confusion and refunded my payment. But I still contend the ordering of Blinds size is confusing on the website.

Seriously the worst! If you have a simple project, they're okay. But if you have something complex, their instructions are inaccurate and they refuse to be accountable for misleading information. A complex problem gets moved over to email, and they take four days to respond with a cut a paste reiteration of what they already said. Customer services seem to have no understanding of how their own hardware works or what their measurement instructions entail. I just wasted almost $700 here.

I ordered woven wooden shades from Select Blinds back in September. I was debating between cordless lift and motorized. Before making my decision, I asked their customer service rep how long the battery life lasts on motorized blinds. I was told approximately 1 year. Given that information, I went ahead and paid extra for the motorized blinds. However, once they arrived they stopped working within one month. I was told by their tech team to replace the batteries and see if that works. They had to be lithium batteries and each blind takes 8 batteries. We have 11 motorized blinds in our house so that cost about $200 to replace all of the batteries.

My first set of blinds arrived with one broken valance. No issues with Select Blinds to replace it. The second came and that was broken, too (the USP for sure both times) and again, SB replaced them without issue. After all 6 blinds were installed and only months later did I discover two blinds were too short to flip up properly. I called them, sent a short video proving that they were missing a few slats and on the same day, SB rectified it with confirming that two replacements will be sent out asap. Great product. Great company. Great prices and great customer service topped with a company standing behind their products. BTW I ordered 6 more blinds for my other home. Did I mention how well they are made?

I am happy to report that SelectBlinds reached out to me to make my order right. They contacted me right away and have shown exemplary customer service. Thank you Katie and SelectBlinds for providing 'old fashioned' service and assistance!

I have used Select Blinds.com for several years and have purchased over 100 blinds for 6 houses. I have never had any of the problems described by other reviews. They have always honored their warranty and the blinds have always fit, with the exception of when I gave the wrong measurements. They promptly send me new shades the correct size. I have also referred many of my friends and clients to them also. Never had any bad feedback.