Select Blinds

Select Blinds Reviews

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Select Blinds Reviews

Stars Rating

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  • 1%
  • 73%

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    How do I know I can trust these reviews about Select Blinds?
    • 4,476,427 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 3 Reviews 40 - 240
    Customer Service

    Reviewed July 15, 2023

    Based upon a previous Select Blinds purchase, that we were extremely happy with, we decided to replace three other blinds in our home. We ordered the same thing but this time the quality was poor. The bottom rail was flimsy and the blinds were extremely difficult to lower after they were raised up. It took all my might to pull them down and when I did It felt like it would snap. Not only was it difficult to pull down they are not sized correctly. Two of the slats would not even reach the bottom of the window which left a gap when I could pull them down. We spoke with customer service but they would not do anything to resolve the issues unless we totally Re-installed the blinds and recorded a video. I told them that we had already took the blinds down and had to put back up our old blinds and recording a video was not going to happen. Select Blinds once offered a quality Blind, but unfortunately it is evident they now offer very cheaply made product.

    Select Blinds
    Select Blinds
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    Hello Colleen,

    My name is Brian Royston, and I am SelectBlinds' brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options.

    Regards,

    Customer ServiceInstallation & Setup

    Reviewed July 1, 2023

    Ordered blinds from SelectBlinds.com. Followed their instructions on measuring my windows. All of the blinds they created are wider than the windows. Customer service has refused to honor guarantee.

    Select Blinds
    Select Blinds
    Pinned

    Hello Kevin,

    My name is Brian Royston, and I am SelectBlinds' brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options.

    Regards,

    Customer ServiceInstallation & SetupOnline & AppStaff

    Reviewed May 21, 2023

    We were redesigning our master bedroom and needed something to completely block the sunlight from the East in the morning. I opted to call Select Blinds and work with a Design Specialist rather than figuring it out myself. Provided the measurements and the Specialist recommended a few things like getting a liner to completely block the sun. Paid almost $800 for 4 Roman shades.

    When the items came, I installed it myself and realized the material is cut shorter on each side. Waited for the next morning to see how it plays out and my fear became a reality when a significant amt of light passes thru the gap, and it is even magnified when the light hits a wall and reflects back more light into the room. Tried to call Cust Service who repeatedly told me they specify it on their website that they deduct around half an inch in total from the measurement. I said the Specialist did not mention it to me and had I known, I would have reconsidered probably doing an outside mount instead. Supervisor said they cannot accept a return and instead offered me a discount for my next order! Help please!

    Select Blinds
    Select Blinds
    Pinned

    My name is Brian Royston, and I am SelectBlinds' brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options

    Reviewed April 25, 2023

    The website says send in the window frame width and they will subtract 1-1.5 inches so the shade fits. I sent in a 38" wide frame. They sent me 38 ⅝" wide shade. It won't fit and they keep telling me it is within the margin of error.

    Select Blinds
    Select Blinds
    Pinned

    My name is Brian Royston, and I am SelectBlind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options

    Customer Service

    Reviewed April 13, 2023

    We have been long time Select Blinds customers and have always been happy with their product and service. We ordered the luxury motorized blackout shades because my husband is a first responder on night shift and I've being undergoing cancer surgeries and treatments. We needed the shades with side tracks so that there would be complete darkness allowing us to sleep regardless of the time of day and also help reduce the heat coming in from the windows. We ordered 4 shades. Of the four we ordered, only two worked. The other two kept getting stuck on the tracks when they would move up or down. The side guides on the dysfunctional shades are different than the shades that work (they are all the same type of shade).

    I contacted the company and was asked to send in video of the measurements of the window as well as video of the shades that weren't working. I did all of this and asked for a refund. I was then told that I would have to send the shades back for inspection and if they inspected them and found them to be working properly, I wouldn't get a refund. I sent them back, but I also asked that when they test them, that they send me video of the test with the measurements (same as they asked of me) and the shades set up on the tracks that there were to be installed with.

    Long story short- they received the blinds, sent a video of them hanging freely- not on the tracks- with no measurements to prove they were my blinds and said they worked just fine. 2 MONTHS LATER and I'm still going round and round with customer service. I keep getting the same response saying they work fine and the same video. I have repeatedly asked them to test the shades on the track and provide measurements and show the side guides since they are so different from the other blinds. NOTHING.

    This is the WORST customer service I have ever received. I have no shades in my windows right now and no refund! I WILL NEVER, EVER PURCHASE FROM SELECT BLINDS AGAIN! This used to be a great company- I don't know what has happened to have it turn into this. Save yourself the hassle and don't order from this company.

    Select Blinds
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    Hello Elizabeth,

    My name is Brian Royston, and I am SelectBlind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options.

    Regards

    Customer ServicePriceStaff

    Reviewed March 24, 2023

    I purchased 4 motorized dual shades and 4 manual lift dual shades. There is a lot to be disappointed about. I regret purchasing the motorized option. It is not worth the added expense. Programming the remote for the multiple shades is a nightmare. It is much easier to just lift up the lesser expensive manual shades. The wifi hub is another programming nightmare and is another worthless expense. I misunderstood and thought it was necessary for remote control function but it is not. Select Blinds will not accept a return/refund for this item.

    All of the blinds are cut more than the 1/2" - 1 3/8" less than the measurements that Select Blinds says is customary. The online warranty system worked well for the claim I submitted for one shade that arrived broken. The chat option is very sketchy. The operators on the other end are too informal. I had the feeling I was chatting with a very bored person who hates their job. The first issue I used the chat option for was a blind that I measured 1/4# too long and it makes a big difference with dual shades. But this blind was also a full 2" shorter in width. After some back and forth the rep offered to send a replacement for a nominal fee.

    The other issue I used chat for was to ask about returning the wifi hub. I was told no, they don't take returns for anything. I said I understood that custom-measured items couldn't be returned but didn't think the hub fit that category. They said they would check further and get back to me. I received an email a couple of days later that said they were sorry but the hub could not be returned. That was all. So be mindful of what you think you need and want as far as upgrades and extras. Because the added expense is probably not worth it. Keep expectations low.

    Select Blinds
    Select Blinds
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    Hello C,

    I am very sorry for the negative experience you have had with us. My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options.

    Regards,

    Customer ServiceStaff

    Reviewed March 16, 2023

    I purchased a single blind to test out the fit, and was not satisfied with the gaps of light that penetrated through the sides of the blinds. I had a multi day back and forth with a customer service rep, and had to send 3 photos, only to be told they won't be issuing me a refund DESPITE the fact I placed a second $800 order for five more blinds of a different type. Super confusing considering they have a "FIT satisfaction guarantee" all over their site. Doubtful they will make this right, so I'm likely going to cancel my other order since I don't trust this brand and purchase at Blinds.com, because they have way better customer service.

    Select Blinds
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    Hello Brad,

    I am very sorry for the negative experience you have had with us. My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options

    Customer Service

    Reviewed March 8, 2023

    I paid over $500 for a rear door that has 5 panels. The second to last panel does not catch. They said they would send a new panel. I've emailed several times but still no panel. This has been going on for a while. There is no excuse for poor customer service like this. I would NOT buy from this company.

    Select Blinds
    Select Blinds
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    Hello Michael,

    I am very sorry for the negative experience you have had with us. My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options

    Customer ServicePunctuality & Speed

    Reviewed Feb. 27, 2023

    First off, their customer service is terrible. You can only talk to them via live chat or text and sometimes they are so inept that you need to tell them at least several times what your problem is. They have the worst cutting of blinds out of every company. I ordered blinds 4 times from them for the same windows. I got the first set and I told them that they were too long, slight measurement mistake on my part for the first time. They said to reorder and gave me a discount on one and one for free. I measured again and it was accurate 100%. I put in the correct height, they send me the blinds again and It's still too long. I order 39 inch height on the blinds and on the box it says 42 inches. I put up the blinds and it ends up being 45 inches from top to bottom fully down. So not only does the box say 42 inches which is off from what I wanted, the actual blind is way longer and isn't even the correct height on the box.

    They tell me that there's "3 - 5 inches extra," very unnecessary. So you have no idea what random height they'll end up giving you and its not even accurate. I ask them what size should I order given my window height. They told me word for word to get 34 inch height. I assume okay well since it's 3 - 5 inches extra it'll probably fit with those extra inches.

    I get the new set of blinds and now it ends up being too short. Not only that, but the "extra height" is even off from what they stated. It's only 2 inches instead of 3 - 5. By far the worst company I have ever dealt with. They just want to keep snatching your money and making you get remakes. You won't even know what measurements you will get. It's completely random and honestly don't even expect to get the size you want. They seem to not care at all and they won't offer you a refund even though they screwed up. Avoid this company at all costs, never trust them.

    Select Blinds
    Select Blinds
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    Hello,

    I am very sorry for the negative experience you have had with us. My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options

    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Feb. 24, 2023

    I had ordered blinds for our whole house, and mis-measured one of the rooms. I contacted customer service and talked to Rovena, the nicest customer service rep. She said “I got you” and really came through. I was stressed that they were in production already but her and her team were able to make the change in time and save the day. I recommend Select Blinds for ease of ordering, follow up, and pricing! Looking forward to receiving them soon!

    Reviewed Feb. 21, 2023

    Ordered a series of 68+ blinds 5 years ago and they arrived with 48-inch wands, made sense to me as the windows are about 3 feet from the floor.. Ordered a series of the same blinds for similar windows a few weeks ago and they arrived with 24-inch wands. Our production facility has advised the product specifications were different in the past. As of 2021 they have been going by the new specifications for wands (...) If you would like a different size wand, they are $5 each + $5 for shipping. That needs to be announced up-front. Would the website be blocking a review when not recommending this product to a friend???

    Select Blinds
    Select Blinds
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    Hello Phi,

    I apologize because you had a negative experience with us due to your Blinds wands not arriving in the length you expected. Our goal is to provide a positive user experience. We are always looking at ways to provide a better experience. My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right. Please email me at brian.royston@selectblinds.com

    Customer ServiceStaff

    Reviewed Jan. 31, 2023

    Do not buy blind anywhere else...this company is it. The blinds are fantastic and they are willing to help you with anything. Customer service/care is the BEST!!! Everyone compliments my blinds and they totally lightened up my house.

    PricePunctuality & Speed

    Reviewed Nov. 30, 2022

    Yikes, I wish I had done my homework and checked out the reviews for Select Blinds before ordering. Clearly the company stalls and resists responsibility when they make a mistake. How are they still in business? I ordered 17 light filtering blinds (over $1000 worth), and 6 of them were cut too short, leaving a 5+ inch gap from the window sill to the bottom of the blind. The blinds were professionally measured; no mistake was made on my part. Okay, I thought, we all make mistakes. After some back and forth with their chat, I was told by Select to send pictures showing the full measurement of the blinds, which I did. I ordered 54" blinds, and the measurements showed that the blinds only reached to 44".

    I thought that would be it, but then I was told that their "quality control" people had to look into it. Who had I been communicating with? Any reliable company would take responsibility for its mistake and make things right, and want to do so right away. Instead, I'm getting passed around, with no resolution or refund in sight, and I'm wasting a lot of time having to prove that they made the mistake.

    I totally get that they need proof that the mistake is theirs, but I've never encountered a company that makes the customer jump through so many hoops. reading the other reviews, I'm nervous that I'll never see those 6 replacement blinds. That's all I've been asking for. Just send me the blinds with the exact measurements I submitted and paid for. So it's a gamble dealing with Select Blinds. If they make a mistake, you basically lose in time, money, and headache. It's not worth. Plenty of other companies with better reputations. I can't wait to see the "our apologies...our priority is customer satisfaction" message below after I post this. Give me a break. Just stand by your work and make things right when you make a mistake. That's what reliable companies do. And were exactly correct. Upon installation, the 6.

    Select Blinds
    Select Blinds
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    Hello Steve,

    I appreciate your responding back to me with details of the issues.

    First I want to apologize for the negative experience. I have processed a $394.38 refund back to your card. That is for the 6 shades that were cut too short.

    Please let me know if I can assist you further. I really want to make things right for you.

    Regards,

    Customer ServiceStaff

    Reviewed Nov. 22, 2022

    The customer service advisor, Dra' ** was very helpful and detailed in her assistance. She answered all of my questions and gave advice that made me more confident in my transaction with the company.

    Reviewed Nov. 22, 2022

    I've had trouble from the start. I ordered three cordless blinds, which are installed next to each other. Almost immediately they started acting up and it was clear they were not made well. One of them would not move AT ALL so I asked for a replacement. I actually didn't change them for a long time -- until I had a guest that was going to stay in the room. When I went to change them I realized that the holes for the bracket were wider than the original. I had hired a handyman to install them into concrete (it's a 1930s NYC apartment building) so it would be a hassle to put in new holes. And, since it's concrete, I'm not sure you could put holes so close to the existing hole. So now I have a blind that doesn't work and a replacement that isn't actually a replacement. Skip this company, try one of the many many other blind shops.

    Select Blinds
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    Hello Tanya,

    I apologize because you had a negative experience with us due to your Blinds not arriving in the top-quality as expected. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options.

    Customer ServiceStaff

    Reviewed Nov. 9, 2022

    I explained my situation to Rovena about my disappointment with my order being delayed for two weeks. Rovena explained that after a certain time she's unable to cancel my order, however she did attempt to find a way to compensate me due to my order delayed. At the end of our conversation I was satisfied because of Rovena's actions. Rovena is very kind, respectful and knows how to mix real life situations while performing her duties. That's what I call a BALANCED customer service representative. Focused and open-minded. I may have said a lot or not enough about Rovena. But one thing for sure is I wish I could speak to her everytime I have any concerns. Thanks Rovena for making my day.

    Sales & MarketingStaff

    Reviewed Nov. 3, 2022

    Spoke to Brett from Select Blinds. He took my Oder for 7 roller shades. He spoke intelligently, and was very thorough regarding the specifications of my order. He was also extremely pleasant. I haven’t had such a positive sales experience like this in a long time. Thank you Brett & Select Blinds!

    Punctuality & Speed

    Reviewed Oct. 27, 2022

    Brett with Select Blinds was extremely helpful with my design challenges. So helpful with getting samples and so quick with the delivery. I will continue to contact Brett for his expertise in design and style.

    Staff

    Reviewed Oct. 8, 2022

    Brett is my consultant. He delivered top notch service. He knows the product, asked lots of questions to be sure that he fully understood my situation, allowing him to help me best. Brett had me send him photos of the sliding glass door that I'm working with. I absolutely loved his manner and expressing his appreciation for me. I could go on and on. Needless to say, I will be a return Select Blinds customer because of Brett's attention to the details.

    Marilyn increased rating by 1 star.
    Customer ServicePrice
    After a positive interaction with Select Blinds, Marilyn increased their star rating on Nov. 22, 2022.

    Updated review: Nov. 22, 2022

    The company has resolved my complaint and I am satisfied with their attention to this matter.

    Original Review: Sept. 29, 2022

    I wanted to order quality shades for my upstairs rooms that I was having renovated. It looked like Select Blinds checked all the boxes. I ordered six shades and 5 of them did not fit properly. When I contacted them they said we didn’t measure down to the nearest 1/8” but up instead. We attempted to rectify the discrepancy by trimming down the window shades to the specifications that the size shades they sent me would fit into and they still were to wide.

    I submitted another warranty claim for all 5 shades again and sent them detailed pictures of both the shades and windows. It would seem to me that once the window measurements were the size to accommodate the shades they custom cut they should fit. The company rejected my claims saying that it was my mistake even after adjusting the windows to accommodate the shades. Told me all the could do would be able to replace 1 shade at a shipping fee of $10 and I would have to repurchase the other 4. Why would I do that when clearly the shades they made didn’t fit even after appropriate adjustments were made to accommodate them. I’d be afraid they would send me shades that wouldn’t fit again and then tell me I made the mistake. These shades are very expensive and I am not about to spend more money on shades while I have 5 shades that I cannot use.

    I am so disappointed. I have contacted my credit card company to dispute the charges. Customer service was not helpful. When I spoke with them the other day the woman said that she couldn’t make any decisions on giving me a discount if I purchased replacement shades. Said she would have her supervisor call me. No one ever called. I would never recommend this company to anyone.

    Select Blinds
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    Hello Marilyn,

    I responded to you on October 31 with the following:

    I understand your frustration completely. What I have done is refunded you $270.56 back to your credit card with my deepest apologies.

    If I can help you any more, please let me know.

    Regards,

    Customer ServiceInstallation & SetupStaff

    Reviewed Sept. 14, 2022

    Several months ago, I ordered a remotely powered Roman shade for the window in my kitchen. Over the months, I and another very capable young man have been unable to install the shade. There is a problem with hardware and the depth of window with regard to the battery pack. Today, I finally called Select Blinds and spoke with customer service representative, Rovena **. Ms. ** immediately understood my ongoing issue with the remotely operated Roman shade. Since the issue could not be readily corrected to allow the shade to be installed, Ms. ** issued a new order for the same shade with a manual method of raising and lowering the shade.

    She requested that, once the new shade arrived, I donate the existing remotely powered shade to Habitat for Humanity. The willingness of Ms. ** to help and to retain the goodwill of her customer for Select Blinds was incredibly appreciated. I will return to Select Blinds for other window treatments and do recommend Select Blinds to everyone who is in need of new window treatments.

    Customer ServiceStaff

    Reviewed Sept. 2, 2022

    Worked with my representative Brett ** who provided excellent customer service with helping me place my order. I have shopped with Select Blinds several times and each time Brett provided excellent service.

    Select Blinds
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    Thank you so much for taking the time to share your amazing experience with us thank you for choosing Select Blinds!

    Customer ServiceStaff

    Reviewed Aug. 30, 2022

    It was very easy to order the samples and place an order over the phone. The person who assisted me, Brett, was thorough and confirmed the information to ensure the order was accurate. The shades arrived and they were exactly as expected. When I emailed Brett to order more shades, he responded the same day with a call and placed the order for me. Also the company honored the promotion that was available on the day I ordered my samples. Terrific customer service, and we are really enjoying the product.

    Select Blinds
    Select Blinds
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    Thank you so much for taking the time to share your amazing experience with us thank you for choosing Select Blinds!

    Customer ServicePrice

    Reviewed Aug. 27, 2022

    We ordered 5 motorized roller shades and they don’t fit. My father took our measurements while he was visiting as we have been in NICU with our baby for the last month so he was just trying to help out. Appears he measured window, but didn’t extend to the trim so they don’t fit right after the deductions select blinds takes.

    I understand this was my dad’s fault, but it would be great if the FIT guarantee worked more in the customer’s favor, especially when spending $2k on blinds. I chatted with Emily who informed we get up to a max of 4 reorders, but only 1 per order. I asked if they could make an exception to allow me to get all of my 4 reorders on this order and then I just have no more left on future orders. We were planning to get shades throughout the house and patio. She said they could not. I was trying to explain to my husband before responding to her and she disconnected chat due to inactivity. Never asked if I was still connected, if I wanted to get the one replacement or if there was anything else I needed. She just let me know she was ending the chat. Geesh, usually customer service at least asks how you want to proceed. Definitely an expensive mistake we won’t make again.

    Select Blinds
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    Hello LaTesha,

    I apologize because you had a negative experience with us. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to move from a negative review to a positive review, we want to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options.

    Verified purchase
    Will increased rating by 4 stars.
    PriceOnline & App
    After a positive interaction with Select Blinds, Will increased their star rating on Sept. 5, 2022.

    Updated review: Sept. 5, 2022

    Select Blinds' brand ambassador Brian ** was able to offer me a satisfactory resolution to this problem. I appreciate his willingness to step in and will probably shop at Select Blinds again as long as he is working there.

    Original Review: Aug. 26, 2022

    I recently purchased two motorized roller blinds from Select Blinds for about $1,200 total (ie: they were not cheap). The blinds arrived approximately 1/4" wider than the width I ordered and did not fit inside my window frames. In other words, the blinds were unusable. When I sent Select Blinds a photo of each blind against a measuring tape to demonstrate that the blinds were wider than what I ordered, they claimed they did not have to replace the blinds because their website stated that the blinds would be made 3/16" wider than requested.

    When I asked them to show me where on the website it stated this, they informed me that next to the text field in which the customer enters his desired width for the blinds, there is a clickable button that takes the customer to a dozen bullet points of fine print much further down on the web page (below the "add to cart" button) where it states among many other things that the particular type of blinds I was ordering would be made 3/16" wider than specified.

    I cannot fathom why they would not present this extremely pertinent information alongside the text field where the customer is asked to select his width to within an eighth of an inch instead of presenting it in the legalese *after* all the other customizable options and the "add to cart" button. It is my opinion that this information is presented in a deliberately obscure manner in order to extort money out of customers. Please avoid this company. In the past, I have ordered blinds from both The Shade Store and Blinds.com and both companies are far more reputable than this one.

    Select Blinds
    Select Blinds
    Pinned

    Hello Will,

    We apologize that your Roller Shades did not arrive in the measurements as you expected. We have a 90-day satisfaction guarantee that if there is a defect in a product’s material or workmanship, we promise to resolve the issue at no cost to you for up to 90 days from the date of purchase. My name is Brian Royston, and I am Select Blind's brand ambassador. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options.

    Customer ServicePrice

    Reviewed Aug. 26, 2022

    I really wish I could leave ZERO stars. I ordered blinds, they were the wrong size, Maricella at Customer Service told me she would send me an email to send them photos of how the blinds were incorrectly cut and had none of the factory deductions their website specifically mentions they take to make the blinds fit. No email. I had to call back the next day and was told to email them the photos, within one day they emailed back to say the factory made the shades to spec and they were within tolerance. When I asked how that could be as I ordered 36 inch shades and got EXACTLY 36 inch wide, inside mount shades with NO allowance deductions taken at the factory the customer service stopped answering me.

    It's criminal, actually, to charge people for such a poorly made product and then pretend that it wasn't their mistake. Pretty shameful response on their end and I gladly took my business elsewhere and got a better price with more options for customization and blinds that actually fit my windows! Save your time and your money. Not only do you not get what you pay for, you can't get a refund and the customer service attempts to insult your intelligence. Zero Stars.

    Select Blinds
    Select Blinds
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    Hello Amelia,

    We apologize that your Blinds did not arrive in the measurements you expected. We have a 90-day satisfaction guarantee that if there is a defect in a product’s material or workmanship, we promise to resolve the issue at no cost to you for up to 90 days from the date of purchase. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options.

    Staff

    Reviewed Aug. 24, 2022

    Rovena ** was helpful and extremely easy to understand. Made my purchase easy and asked the questions that I needed to make things correct. She helped me with measurements and the colors. Explained all facts.

    Select Blinds
    Select Blinds
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    Thank you so much for taking the time to share your amazing experience with us thank you for choosing Select Blinds!

    Customer ServiceInstallation & SetupPunctuality & SpeedStaffProcess

    Reviewed Aug. 22, 2022

    Brett provided excellent service. He was patient and walked me through the entire process. My window situation is unique and he took the time to carefully examine the setup and to make sure I understood my options. He sent samples promptly and followed up exactly when he said he would. He was courteous, professional, and thorough. It's important that all the details be exactly right for a custom product and I feel confident that this has all been handled correctly on his end; I'm eager to see the finished product, knowing how meticulously Brett considered all the factors involved. He made sure he wasn't satisfied until I was. Excellent customer service!

    Customer ServiceInstallation & SetupSales & MarketingStaff

    Reviewed Aug. 20, 2022

    I bought a pair of very expensive roller blinds (the ones that go installed inside the windows and you pull the down with your hands). We got two roller blinds that were excessively longer than the size I asked for. OF COURSE, they refused to recognize their mistake and refused to refund my money or even re-do the product or crop it or anything. They literally told me this:

    "If the roller blinds don't work then you should donate them"... I was literally petrified with their response. I charged the amount back to my bank because Select Blinds refused to issue a refund over and over. Unfortunately the bank rejected my petition because Select Blinds lied to them saying that they offered a "partial refund" for one of the blinds lol, which is not true. DO NOT BUY HERE, buy anywhere else. At least you'll be scammed by someone new and not by these people who apparently scam and cheat people every day.

    Select Blinds
    Select Blinds
    Pinned

    Hello Ari,

    We apologize that your Roller Blinds did not arrive in the working order you expected. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you. If you can do me a favor and send me a picture of the issues with the blinds, I can look into this more My name is Brian Royston, and I am Select Blind's brand ambassador. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options.

    Staff

    Reviewed Aug. 16, 2022

    Brett at SelectBlinds.com is very professional and knowledgeable about the product we purchased. I’ll definitely keep his contact info for future needs. Looking forward to installing our new blinds. Thanks Brett!

    Process

    Reviewed Aug. 9, 2022

    I ordered white roman shades but got YELLOW. I went through the whole process, sending them pictures of the sample vs. product and they basically told me too bad - no refund, no exchange, no making it right. I ended up having to dispute the charge on my cc. User's recommendation: Buy your products literally anywhere else.

    Select Blinds
    Select Blinds
    Pinned

    Hello Susan,

    I apologize because you had a negative experience with us due to your Roman Shades not arriving in the color you expected. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My name is Brian Royston, and I am Select Blind's brand ambassador. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options.

    Customer ServicePriceStaff

    Reviewed Aug. 9, 2022

    I ordered 4 shades online. I transposed height with width, so none of them fit. Completely my fault. I called SB to reorder and got the first one for $10 and the other three at a fantastic price. Unfortunately, I failed to get the name of my customer service representative. Would definitely use SB for future orders and would recommend to family and friends.

    CoverageOnline & App

    Reviewed Aug. 6, 2022

    Their blinds are much easier to mount and dismount from their brackets than other, cheaper blinds I've purchased, and the quality is really good. They do an excellent job of blocking light and raise and lower with minimal effort. Just don't make any mistakes measuring your windows at all or you are totally on your own. Their website likes to strike this encouraging "Don't worry, you got this and we're your partner here!" tone, but unless you just order one blind you're going to be wasting your money if you purchase a blind that doesn't fit, since their F.I.T. guarantee only covers one blind per order.

    Select Blinds
    Select Blinds
    Pinned

    Hello Brian,

    I apologize because you had a negative experience with us due to our FIT Guarantee. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My name is Brian Royston, and I am Select Blind's brand ambassador. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options.

    Customer ServiceInstallation & SetupStaff

    Reviewed Aug. 4, 2022

    I purchased an outside mount roller blind and installed it according to the installation instructions. I used my own drywall anchors as they do not provide them despite the installation instructions recommending that you use them. After one week of use, I gently pulled down the blind and one entire bracket come out of the wall, pulling the blind down with it. The drywall anchors came out of the wall and left two large holes in the wall.

    Obviously the holes are precisely where the bracket needs to be placed in accordance with their installation instructions. When I reached out to let them know that their product had caused this damage to my wall and ask for advice on how I could re-install the blind given that these two holes are now useless I received an email saying "patch the holes and reinstall". Very helpful...

    Obviously you can't "patch a hole" where a drywall anchor has pulled out and then hope to put a drywall anchor back in that same hole and have it hold. When I pointed this out and suggested that they re-send a roller of a longer length so the bracket could be installed in a new location, and to include drywall anchors that they can guarantee will hold their product firmly to the wall, the response I got was "we don't send drywall anchors, use fit to measure to replace blind". I don't even know what that means. The customer service is pretty appalling. So as long as everything works correctly (obviously in my experience it did not...) and you don't need further support from Select Blinds, you're probably fine. But if their product is faulty or causes damage you are 100% on your own with that.

    Select Blinds
    Select Blinds
    Pinned

    Hello Alissa

    I apologize because you had a negative experience with us due to issues with installation. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My name is Brian Royston, and I am Select Blind's brand ambassador. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options.

    Verified purchase
    Kourtnee increased rating by 4 stars.
    Customer Service
    After a positive interaction with Select Blinds, Kourtnee increased their star rating on Aug. 8, 2022.

    Updated review: Aug. 8, 2022

    A customer service manager reached out to me and resolved this issue. He was great to work with! As was the sales agent who assisted me with placing a new order!

    Original Review: Aug. 3, 2022

    I was sent dual shades that were not as advertised. I spoke with a gentleman yesterday stating I would be refunded if they could not replace a few pieces that were different shades of blue that wasn’t shown or mentioned in the listing. Today I’m told they can’t send the pieces and refuse to refund me or even just send me different color shades. Spoke with a supervisor who refused to do anything other than have me pay more money for different shades at a discounted rate, despite being told I could be refunded yesterday. Then the supervisor hung up on me when I wouldn’t agree to their choice of resolution. Terrible service!

    Select Blinds
    Select Blinds
    Pinned

    Hello Kourtnee,

    I apologize because you had a negative experience with us due to your Dual Shades top and bottom headrail arriving in a different color than you expected. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. My name is Brian Royston, feel free to email me at brian.royston@selectblinds.com.

    Customer ServiceSales & MarketingPrice

    Reviewed Aug. 1, 2022

    Select Blinds does not care for their customers and refuse to refund money when the blinds don’t fit or work. Their fit guarantee is a joke, read the fine print folks, they don’t give refunds! They claim to offer customers an Oops factor but they will charge you more then the original cost (which was over $1k worth of blinds). Customer service was not helpful and I refused the delivery, sending it back. They still refused to refund my money. This company is a scam and I’d recommend you not purchase from them. Horrible customer service!

    Select Blinds
    Select Blinds
    Pinned

    Hello Amy,

    I apologize because you had a negative experience with us due to not receiving the top-quality window treatment as you expected. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com so we can discuss this more.

    Customer ServiceStaff

    Reviewed July 25, 2022

    Dra’, the representative, made it very easy for me to place my order with the details I was looking for. She was able to answer all my questions and concerns and clearly explained the timeframe for delivery.

    Customer ServiceInstallation & SetupStaff

    Reviewed July 22, 2022

    I spoke to 3 of their customer service reps while I was ordering Roman Shades....They explained installation, background liner, etc. and assured me if I wasn't happy with the final product (it's hard to tell from a 4 inch swatch how it will look when finished for your particular room)..that they would "make me happy" without having to order a whole new shade....They were only helpful BEFORE making the sale....No manager or "design consultant" called me back until I did a Google review....Brian responded quickly to that review with his contact information....Days later, he finally said that there was nothing he could do is order me a new shade with a discount..probably 10%!!!! They actually wanted to make more $ off of me!!!! Awful Company!!

    Select Blinds
    Select Blinds
    Pinned

    Hello Ivanka,

    Again, we are very sorry for your poor experience. We tried many times to rectify the situation over the phone, via email, and now through reviews. Unfortunately, it doesn’t appear we can come to an amicable solution. Still, we appreciated your business and wish you the best”

    Price

    Reviewed July 21, 2022

    Was light filtering roller shades but quality was not as expected and price is too high for product received. No refund available. Wanted to use chat online but didn’t work. Overall not pleased with purchase and will never shop here again.

    Select Blinds
    Select Blinds
    Pinned

    Hello Ethel,

    I apologize that you had a negative experience with us due to not receiving the top-quality roller shades you expected. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. My name is Brian Royston, and I am Select Blind's brand ambassador. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options. I'm interested in what we can do to make things right for you.

    Customer ServiceSales & MarketingStaff

    Reviewed July 18, 2022

    I was worried about buying custom blinds, so I ordered the samples. The samples were okay quality so I followed their measurement instructions and called a service agent before ordering. The order took 3 weeks to arrive and half of the order arrived out of specifications. The quality was not anywhere near the sample quality. They were also too large for the window. Their "worry-free" return policy is a lie. When I tried to reorder the ones that were out of spec, they sent me an invoice with an extra $50 charge to remake the blinds that they said were incorrectly sized. This company is a scam and they were prepared to deny our request for a refund at every turn. Customer service was extremely rude or unresponsive. Now I'm stuck with hundreds of dollars of blinds that don't fit. Their only resolution is to pay for more of their blinds. Do not buy from this company!

    Verified purchase
    Customer ServicePunctuality & SpeedProcess

    Reviewed July 8, 2022

    I have purchased from this site multiple times in the past. Most recently I purchase 6 shades/blinds, one of which was a corded classic roman shade, with the cord located on the back on an inside mount shade. within 6 months, the cord lift device failed and can no longer keep the shade open at all. Called their customer service and was asked to send an email demonstrating the issue, which I did. I also explained that sending me the same product with the same exact setup for the cord will end up resulting in the same issue since the cord's location on the back is hard to get to on an inside mount and due to the angle and pressure it puts on the cord pull, it is most likely going to fail again.

    I asked that they replace with a cordless option. I had to keep following up with calls, emails, and text as their automatic email reply tells you they would respond within 1-2 business days, but it has taken weeks to tell me that under their warranty, they would replace it with the same exact product and cord location.

    Seeing how slow and frustrating the process has been, I find it irritating to know that I might have to deal with them again in few months over the same issue, when all could be avoided by replacing with a similar enough product that will potentially solve the issue for good.

    Select Blinds
    Select Blinds
    Pinned

    Hello Sam,

    I apologize because you had a negative experience with us. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My job is to make sure our customers are given 5-star service and any mistakes made on our end are made right. My name is Brian Royston, and I am Select Blind's brand ambassador, Please feel free to email me at brian.royston@selectblinds.com

    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed June 28, 2022

    We are so impressed with the speed in which we received samples and personal phone call from Brett **. We followed up and he honored his best discount so we ordered woven woods for 3 main rooms in our home. They are beautiful, clean, coastal, and just what we wanted. They were also very simple to install. We love the cordless option and the top down option for one of the rooms. So happy with them that we just ordered the same for our bonus room through Brett. Highly recommend Select Blinds and be sure to ask for Brett **!

    Staff

    Reviewed June 13, 2022

    Rosina know the products. She listens, is polite, pleasant and positive. She made the ordering easy. She provides excellent answers and guidance. She mentioned the lead times, the trends of popular choices.

    Customer ServiceStaff

    Reviewed June 7, 2022

    Our customer service representative, Dra' **, was courteous and understood exactly what we wanted. When she realized we had been sent the wrong samples, she immediately informed us and sent new samples. This changed our minds on what we were originally going to purchase and we are so happy that she assisted us. Her caring attitude will have us recommending Select Blinds and Ms. **.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 3, 2022

    I ordered two shades for my kitchen from Select Blinds. They did not send the correct brackets for an inside mount that I ordered. I called to have the correct brackets sent and this representative on the phone was extremely rude and unprofessional. They have no customer service skills and are helpless in correcting the problem. I highly do not recommend ordering anything from them!

    Select Blinds
    Select Blinds
    Pinned

    Hello Rose Mary,

    I apologize because you had a negative experience due to the rude customer service you experienced because you didn't receive your mounting brackets. Our goal is to provide a positive user experience, so the feedback given is greatly appreciated. I have put in a request to have the mounting brackets sent out to you for both shades. My name is Brian Royston, and I am Select Blind's brand ambassador. Please feel free to email me at brian.royston@selectblinds.com.

    Customer Service

    Reviewed June 1, 2022

    Ordered the Motorized Black out Shades, the original order worked out great, as a matter of fact I bought 2 more. The issue is the customer support, I had an issue with one of the motors, called, made the claim, sent in the Video, had to wait 3 days for an approval to return damaged unit, sent the unit, received a new unit, that unit did not hold a charge, called back, had to make another claim(upload video) wait 3 days, then they issued a call tag, I sent the unit and now radio silence, its been 10 days no info, called, 40 minutes after the call still no new motor, I willing to buy a new motor, customer service supervisor says they can't sell me a new motor. This company needs to work on their internal communication, they do not have clear communication with their production facility they need to document each claim better and be able to offer the support they claim. This issue has been going on since April and I still do not have a solution.

    Select Blinds
    Select Blinds
    Pinned

    Hello Rolando,

    I apologize because you had a negative experience with us due to customer service and motor issues. Our goal is to provide a positive user experience and are always looking at ways to provide a better experience and better customer service. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you. My name is Brian Royston, feel free to email me at brian.royston@selectblinds.com and we can discuss our options.

    Verified purchase
    Price

    Reviewed May 26, 2022

    I spent 2k on Premium shades. After 2 days of use they began to fall apart. The product promoted in pictures and listed as "premium" does not match what is sent. I sent pictures to the company. They stated this is normal for the natural grass shades. I sent more pictures as the blinds continued to fray, strings coming out all over, and bending on the sides. They got worse and worse within just one week.

    The company still denied anything was wrong. Natural shades that are 2K should not do this. I have experience with natural shades. Furthermore the sample does not have fraying, so why do the blinds after minimal use. It is sad they don't stand behind their product and are deceitful to customers on the quality they are buying. I have side by side photos to show proof of the quality issues. Recommendation: Do not buy from this company. Cheap product from out of the US. Falls apart and they won't help you resolve.

    Select Blinds
    Select Blinds
    Pinned

    Hello Kiara,

    I apologize because of the negative experience you had with us due to issues with your Woven Wood Shades. Our goal is to provide a positive user experience, so any feedback you can give would greatly be appreciated. We are always looking at ways to provide a better experience and better customer service. We have put in a call to our vendor to see what we can do to make this right. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options.

    Staff

    Reviewed May 14, 2022

    Select Blinds is a group of very professional technician and team players that help you to find the beautiful vertical blinds that I needed for my home. Thank you very much. I am happy and will return soon.

    Customer ServiceStaff

    Reviewed April 27, 2022

    Best customer service agent I have had in a long time. Tatiana ** was articulate and knowledgeable. A great help for sure. Still waiting on blinds, but Tatiana was able to provide me a good deal of info.

    Verified purchase

    Reviewed April 27, 2022

    I ordered 4 motorized blinds for my yacht. Within 6 months one of the motors stopped working. This company says the warranty is good for 3 years. Don't believe them. They won't stand behind their product. I filed a claim and was denied. They said I needed to send a video of the reason it won't work. IT'S NOT WORKING! Stay away from this company. Too many others out there that stand by what they sell.

    Select Blinds
    Select Blinds
    Pinned

    Hello Dan,

    We apologize for your Blackout Cellular Shades not working the way they should. If you can send a video of them not working so we can show our vendor and can process a possible warranty remake. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you.

    My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this right for you.

    Verified purchase

    Reviewed April 20, 2022

    I do not recommend this company. The pictures don’t represent the quality. The colors aren’t the same either. I was told it was my fault because I didn’t order a sample. I spent over $1000 on this order and I can’t even do an exchange.

    Customer ServiceStaff

    Reviewed April 11, 2022

    I called about an order I had placed this morning and Maricella R. was extremely helpful in answering all my questions and assisting me with my order! She adjusted my window measurements and walked me through the pros and cons of a few different options. I will definitely be using them again for custom blinds!

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed April 6, 2022

    We ordered blinds for a new house, 14 in total. We measured the openings exactly. First, the blinds were delivered damaged. The bands holding the boxes together ripped the boxes and damaged the headrails. Upon measuring the blinds some are 1/2" - 3/4" too short. They do not fully cover the windows. I called to discuss this and they refused to replace anything but the blinds that were damaged. They blamed me and said the website makes it clear they cut off 1/2" or more from your measurements and I misread their site. The rep continued to blame me for them not fitting. Their site also specifically states "If there is a defect in a product’s material, workmanship or it was not made to the same size and specifications you ordered, we promise to resolve the issue at no cost to you for up to 90 days from the date of purchase. We even pay for shipping!"

    When I referred to this guarantee, I was told that I was misunderstanding this too. Upon further review, the guarantees on their site are full of contradicting statements. I was told if I wanted the blinds remade with the measurements I ordered I would have to pay an amount that was about 25% less than the original order. This is not a satisfaction guarantee. Do NOT do business with this company unless you are comfortable losing your money and being stuck with a product that may not fit. I am beyond disappointed, they could have had a loyal customer that would have ordered from them many times over.