
Select Blinds Reviews
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About Select Blinds
Select Blinds produces custom window treatments. The company offers a wide range of blinds, shades and shutters for both residential and commercial spaces. Select Blinds allows customers to personalize their window coverings to match their decor and functional needs.
- Good value for money
- Poor communication from support

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Select Blinds Reviews
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- 4,657,823 reviews on ConsumerAffairs are verified.
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Reviewed Feb. 8, 2025
Don't bother buying Select Blinds blackout blinds. Blackout blinds started falling apart after three and a half years. Appears the backing is actually made out of paper and does not hold up to the Sun. Junk. Have also had a lot of problems with their push button up and down cell blinds mainly the functioning of the button. The material is okay on the cellular blinds. Warranty only lasted 3 years. They start to fall apart at 3 1/2 years.

Hi Brandon,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you and have a great day!
– Ariel , SelectBlinds Brand Ambassador
Reviewed Feb. 4, 2025
Can't leave a Google review, their Google reviews are fraudulent - just like the company. AVOID AT ALL COSTS!! Even with BBB complaint, couldn't get a refund or exchange and they didn't adjust their BBB rating despite them not offering any evidence that the error was not their fault.

Hi Jessica,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you!
– Brendon, SelectBlinds Brand Ambassador
Reviewed Jan. 27, 2025
WARNING! Do not buy a blind from Select Blinds! I am out $426.12 for a blind that I cannot hang. They do not accept returns on custom orders. The special brackets that they sent to hang the motorized blind cassette do not fit. It is a design flaw in either the brackets or the blind cassette. The part that is supposed to snap into the cassette does not fit. They will never fit! And I couldn't get anyone to understand that. It is a problem with their manufacturing.
Customer Service are people in Indonesia, Philippines, etc. I called multiple times and then found the number of their home office in Tempe, Arizona and couldn't get any help there either. They kept sending us more of the same defective brackets! I thought about taking the brackets to a machine shop to have them make brackets that would fit, but who knows how much that would cost. And possibly the blind wouldn't work anyway after reading other reviews of this company. I SHOULD HAVE READ THE REVIEWS!
Reviewed Jan. 22, 2025
I ordered my blinds November 2024. On December the 5th, I received and email that they were out for delivery. Today is January 22, 2025 and they still show out for delivery. I keep this email for proof they are obviously lost. I have contacted this company numerous times and all they say is that they are working with Fedex and I should receive a new order soon. Every time I talk to someone it's the same story. I'm guessing I will never receive my blinds or get a refund. They are also based out to Vietnam which is no where mentioned on their website. Don't order from them. They are liars. Also say they are members of the BBB. Another lie.

Hi Georgia,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you and have a great day!
– Natasha, SelectBlinds Brand Ambassador

Reviewed Jan. 22, 2025
Very poor quality for the price, and no discounts offered even if the blinds are damaged/defective on their end. The blinds look fine and were fairly easy to install, but I would expect for these blinds to be half of the price with the condition they arrived in. The fabric on the headrails of our roller shades had weird white-ish stains, and the fabric glued into the front of the headrail was misaligned and coming undone. Additionally, the plastic attachment piece you put on to then grip on to the shade and pull it down was crooked and uneven. All of them.
When we reached out to customer service wanting a discount or refund for just the headrails (not the entire order), we were denied and told they could sent out new replacement headrails. We didn't want that because they took so long the first time and who could promise they'd even arrive in better condition? So we installed them as-is. To summarize, their products are astronomically expensive for very poor quality, and you will not get a discount on your order, even if SelectBlinds is at fault.

Hi Michelel,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you and have a great day!
– Natasha, SelectBlinds Brand Ambassador

Reviewed Jan. 10, 2025
I was sent defective blinds. These cost a lot of money and the material is horrible. They also do not roll up which makes them useless. The hardware that was sent with them does not work. Because they are custom, the company is refusing to take them back even though they have a 90 day guarantee. DO NOT do business with them.

Hi Mary Jane,
Thank you for your feedback. We want to help you create spaces you’re proud of! Please don’t hesitate to contact me directly at BrandAmbassador@selectblinds.com so that we can discuss our options.
–Natasha, SelectBlinds Brand Ambassador
Reviewed Jan. 10, 2025
I wasted a month waiting for design consultant to assist. Then I wasted nearly two hours with design consultant on the phone who could not read measurements then she transfer me to back to the auto answering services without letting me know. The next person said they were not able to assist in window measurements to make sure my order (in the cart) would be accurate. SO, if you order and the measurements came out wrong, there is NO refund, it's too bad and you have to re-purchase it again.
Their website and their emails are terribly dishonest. They offer to help out where needed "We're a DIY company, but that doesn't mean we won’t be there for you every step of the way" then on the phone, they said, "No, it's DIY, we do not assist with you with this step." And more, their languages use in accessibility is terribly outdated. "Would you tell the woman..." vs. talking to you direct. I was as patient as possible for over an hour but then when she transfer me to a new representative expecting me to start over, that was it. I have to leave this review.

Hi Suz,
Thank you for sharing your experience. I will pass this along to our Customer Service Lead so they can address it with our team. I’d like to help improve your experience with SelectBlinds and make things right! Please email me at BrandAmbassador@selectblinds.com so we can discuss our options.
Thank you!
–Natasha, SelectBlinds Brand Ambassador

Reviewed Jan. 9, 2025
I am writing to express my disappointment regarding a recent online order. My cousin, Holly and I spent a considerable amount of time selecting blinds and motorization options based on a website promotion offering free motorization on orders exceeding $700. This offer was clearly displayed and prompted our significant investment of time in the selection process. We have been long-time customers of Select Blinds (Holly, in particular, has made several previous purchases and consistently received quality products and excellent service). The intention was to furnish our recently purchased home with blinds from your company.
However, upon reaching the checkout, the advertised free motorization option had inexplicably disappeared. A subsequent phone call to customer service yielded an unsatisfactory explanation, attributing the discrepancy to a “glitch” in the system and denying our eligibility for the promotion. This explanation, given the prominent display of the offer on your website, feels inadequate and raises concerns regarding the integrity of your advertised promotions.
We are seeking clarification and resolution to this matter. The removal of a clearly advertised offer after we had invested considerable time in selecting our order feels like a bait-and-switch tactic, and the subsequent customer service experience has been disappointing. We would appreciate a response outlining how Select Blinds intends to address this situation.Barbara P

Hello Barbara,
We appreciate your honest feedback about our pricing, and I want to help improve your experience with SelectBlinds. Certain factors cause a price increase like promotional changes, but when the measurements increase or multiple customizations are chosen, the price can increase. Please email me at BrandAmbassador@selectblinds.com so we can discuss our options.
Thank you!
– Natasha , SelectBlinds Brand Ambassador

Reviewed Jan. 8, 2025
Product seems to be OK. Customer Service is terrible. I had a question about installation of the tension bracket. Sat on hold for 21 minutes listening to how VERY IMPORTANT my call was. But I guess not important enough for them to answer. After 21 minutes I finally contacted someone. Obviously, Select Blinds has outsourced customer service to an off-shore company. English was terrible. Knew nothing about the product at all. Useless! Tried CHAT. No help either. Wanted me to send in a video of my issue. I will never buy from Select Blinds again.

Hi Pat,
Thank you for sharing your experience. I will pass this along to our Customer Service Lead so they can address it with our team. I’d like to help improve your experience with SelectBlinds and make things right! Please email me at BrandAmbassador@selectblinds.com so we can discuss our options.
Thank you!
–Natasha, SelectBlinds Brand Ambassador

Reviewed Dec. 26, 2024
We bought a very large expensive motorized blind package from Select Blinds and we spent months trying to get to work properly with no avail. I spent countless hours of my time on the phone with their troubleshooting department, sending tons of videos, sending motors back and resetting and reprogramming ALL 27 blinds and they still would not work. Select Blinds after letting me know they were not working correctly said that unfortunately they would not be able to refund me anything. All blinds I purchased came with a 3 year warranty and they do not stand by their word. We lost thousands of dollars which we will fight hard to get back. I do not recommend to anyone!!.

Hi Paige,
Thank you for sharing your experience with us. We constantly strive to enhance our customer service. Please feel free to reach out to me directly at BrandAmbassador@selectblinds.com so that I can address your concerns. I appreciate your time and look forward to the opportunity to resolve any issues.
– Natasha, SelectBlinds Brand Ambassador
Reviewed Dec. 23, 2024
Contacted Select Blinds November 18 as my cordless blackout shades purchased 1 year ago stopped pulling down/up. While on the phone emailed video of the defected product and started warranty replacement. It’s been over A MONTH of promises that it’s being reviewed. I spoke to someone about 7 times so far and every time it’s a promise of “we'll update you in 2 days and we escalated this to highest team”. This defected shade is In my little kid's room and sleep literally depends on it. This is THE WORST CUSTOMER service I had In 20 years. This company should be ashamed of how they treat their customers. I am still waiting for solution. Beware before you do business with them!!!!

Hi Tatiana,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you and have a great day!
– Ariel, SelectBlinds Brand Ambassador
Reviewed Dec. 20, 2024
Ordered two items: A vertical blinds and a roman shade. The vertical blinds were shipped without a Valance. It took me way too long to finally speak with a human representative. Finally was able to and had them send the Valance. Still waiting for it. The Roman shades were sent with mounting brackets that did not work with the size of shade. Had to order mounting brackets from another company. I will never, ever again purchase anything from Selectblinds.com.

Hi TheAstroStick,
Thank you for your feedback. We want to help you create spaces you’re proud of! Please don’t hesitate to contact me directly at BrandAmbassador@selectblinds.com so that we can discuss our options.
– Natasha, SelectBlinds Brand Ambassador

Reviewed Dec. 19, 2024
Paid for the Refit option - had to use it to re-size three blinds. "No problem" - we got a new ship date for about 10 days from then. 10 days later - no blinds. 12, 13, 15 days later - no blinds. 2 hours on chat with a rep to find out they hadn't been shipped (actually did not appear they were even made). Got a new date. THAT date came and went. MORE hours on the phone - new date. Then they called us (wow! maybe that's a good sign!). Nope - they were calling to say the ship date was even later. THAT date came and went... 2 more hours on the phone to find that they were not sent. Let us give you a new date. (If you're counting, they had already blown through 4 different supposed ship dates.)
We were finally at the point we had zero reason to believe they would make date #5, so asked to just cancel and get a refund. Their first response: "Let us see if we can make that adjustment" (!!!). By this time, a real company would have been offering to overnight ship them and give us a discount (at least). I pressed on his "let's see" comment and got a sideways hint that because we used the Refit option they might not cancel. WRONG answer. We used that option because we paid for it. That has nothing to do with the fact that they can't fill and deliver a simple order after 4 tries. But I digress - their initial answer was "unfortunately we can't do a refund." THAT little saga is still ongoing... Meanwhile, they have our money, and two months later, we're have no blinds... [BTW - The one star is for the fact that their phone reps in South Asia were always very polite, and that two blinds on the original order fit.]

Hi D,
Thank you for sharing your experience. We strive to accurately communicate shipping and handling information, and we will take your feedback into consideration. In the meantime, I’d like to help make your experience better! Please email me at BrandAmbassador@selectblinds.com so we can discuss how I can help make things right.
Thank you!
– Natasha, SelectBlinds Brand Ambassador
Reviewed Dec. 19, 2024
The product was fine, but they sent the wrong part--a UK changer rather than a US charger. It took 2 hours on the phone, first with someone that said they would call me right back and never did. Then with a another woman that insisted I send a photo of the wrong part (which I had done with the first guy). Then told me it would take 48 hours to verify the wrong part and they would get back to me. That to me is poor customer service.

Hi Nicholas,
Thank you for letting us know about your experience! We strive to accurately represent our products, and we will take your feedback into consideration. In the meantime, I’d like to help make things right for you! Please don’t hesitate to contact me directly at BrandAmbassador@selectblinds.com so that we can discuss our options.
Thank you!
– Natasha, SelectBlinds Brand Ambassador
Updated review: Dec. 12, 2024
After yet another chat with customer service, I was finally given the proper instructions for our motorized blinds. Might have been nice if these instructions were either included with the blinds or made plainly available on Select Blinds website. Blinds are now working as expected...
Original Review: Dec. 11, 2024
So far I am very disappointed in their customer service and product. A few years ago I ordered some honeycomb shades, one of which was motorized. I was very happy with these. So I ordered 2 motorized shades for our bathroom. After installation (and I had ordered another charger as the new ones needed a different one), I charged it and waited 6 hours. I then tried it and neither of them worked! I then tried customer service number and after being on hold for 10 minutes was told that he'll send me videos on how to "program" them.
Well, the videos DO NOT MATCH THE WAND THAT I HAVE! He asked for pictures and a video which I sent. I called the number back and after 10 minutes on hold, I tried to re-explain to yet a new representative what was going on and I was disconnected.. AND NO CALL BACK! I am very close to rejecting this charge on my credit card. To make a warranty claim seems to me that I will be going around in circles with no resolution.

Hi Dave,
Thank you for sharing your experience. I will pass this along to our Customer Service Lead so they can address it with our team. I’d like to help improve your experience with SelectBlinds and make things right! Please email me at BrandAmbassador@selectblinds.com so we can discuss our options.
Thank you!
– Ariel, SelectBlinds Brand Ambassador
Reviewed Dec. 11, 2024
I've had two experiences with Select Blinds. When you don't have a problem, all's fine. When there's a problem, good luck resolving. They sent me one roller shade that will not roll down. It took 1.5 months to resolve via email/text, and then they sent me the SAME chain to replace, with the same problem. The resolution offered? To do the same thing all over again. It takes days to get a response back from customer service

Hi Lauren,
Thank you for sharing your experience. I will pass this along to our Customer Service Lead so they can address it with our team. I’d like to help improve your experience with SelectBlinds and make things right! Please email me at BrandAmbassador@selectblinds.com so we can discuss our options.
Thank you!
– Ariel, SelectBlinds Brand Ambassador
Reviewed Dec. 10, 2024
The shipping time was horrible and they were not able to help me. The item was purchased on 11/30/24. It is now 12/10/24 and I still have not received the item. DO NOT PURCHASE unless you want to deal with terrible customer service who stated they could not cancel or refund my money.

Hi Mike,
Thank you for sharing your experience. We strive to accurately communicate shipping and handling information, and we will take your feedback into consideration. In the meantime, I’d like to help make your experience better! Please email me at BrandAmbassador@selectblinds.com so we can discuss how I can help make things right.
Thank you!
– Ariel, SelectBlinds Brand Ambassador
Reviewed Dec. 9, 2024
Well dang. I ordered 4 blinds on 11/27 and my order states it was shipped on 12/3. I was supposed to get my blinds the 5th. Well, that came and went. The FedEx site just keeps showing that a label was made and that's it. The Select Blinds site states that shipping info is "unavailable". What kind of crap is that? So I called and was on hold for quite some time. Naturally a hard to understand person came on the line and informed me that my blinds are "still waiting to get through customs" because they were made in a foreign country!! He said that some are shipped from the U.S. and some are in other countries. NOWHERE is this stated. They could have given an update or something instead of "unavailable" shipping time. I am pissed. He could not tell me when they would get here. He tried to make things better by saying "if they are lost or damaged, we will take responsibility!" Ugh.

Hi TBone,
Thank you for sharing your experience. We strive to accurately communicate shipping and handling information, and we will take your feedback into consideration. In the meantime, I’d like to help make your experience better! Please email me at BrandAmbassador@selectblinds.com so we can discuss how I can help make things right.
Thank you!
– Ariel, SelectBlinds Brand Ambassador
Reviewed Dec. 6, 2024
Ordered 2 sets of blinds that when opened had no mounting brackets. I called Select blinds. They verified that I was supposed to receive the brackets and promised to get them to me in 2 or 3 days max. Well it's 2 weeks later and still no mounting brackets. It 3 weeks to get my blinds now 2 more weeks for brackets. The company did nothing to try and remedy the problem. When I called they didn't seem to care so I will take my bussiness elsewhere.

Hi Daniel,
We appreciate your honest feedback about the missing parts to your order, and I want to help improve your experience with SelectBlinds. Please email me at BrandAmbassador@selectblinds.com so we can discuss our options.
Thank you and have a great day!
– Ariel, SelectBlinds Brand Ambassador
Reviewed Dec. 4, 2024
A few years back I remodeled our first home and got all the blinds from Select Blinds. The experience was good since everything fit or was close to the ordering dimensions. Recently, after my 4-year-old took a pair of scissors to the blinds in the master bedroom of our new home, I ordered three blinds to replace the old ones.
I wrote in the dimensions and not long after I received my blinds but this time each blind was narrower by 5/8 of an inch. That is almost three-quarters of an inch narrower. I needed to mount these side by side to cover a large three-pane window. After multiple attempts to resolve this with customer service, the final answer was pretty much, “We can’t replace them or give you a refund, since they were within our margin of error of 1/2” for inside the frame and +/- 1/8" adjustment.
That's almost three-quarters of an inch of an excuse not to replace these. If this is what they mean by “custom blinds” then the idea of “custom" can be thrown out the blind-less window. Their best customer service solution was to promise store credit after donating the items and providing them with proof of donation. So the best solution to a botched “custom” order is go find a donation place, donate your blinds, and then, maybe then we will give you store credit to order another set of blinds that we won’t guarantee they will fit. I offered to return their blinds for a replacement or refund but they won’t accept returns and will not do refunds. If you choose to purchase from SelectBlinds, my advice is read the fine print and hope for the best. My recommendation to you and what I will do in the future is to go to a more reputable company that has quality customer care.

Hi Florentin,
Thank you for your feedback. We want to help you create spaces you’re proud of! Please don’t hesitate to contact me directly at BrandAmbassador@selectblinds.com so that we can discuss our options.
– Natasha, SelectBlinds Brand Ambassador
Reviewed Nov. 29, 2024
I previously ordered 20 blinds from this company in 2006, and 2 more orders in the last 4 years, so I didn't look at any other companies when needing to replace some broken blinds. Originally, my plan was to wait until Black Friday to get the best deal, but I received an email offer on 11/15/2024 stating "50% off VIP Early Black Friday Access Code inside". So I decided to purchase 2 blinds on 11/16/2024 as I assumed this was going to be the best deal anyway. We were out of town for the holiday when I received the notification the blinds were delivered late on Wednesday 11/27/2024.
On Thanksgiving day I received an offer for 55% off this same product (which would have saved me a further $40ish of the price) knowing that I had purchased from them before and that I only just received the item I assumed the company would honor the additional amount, especially as I thought I was previously given the best deal. When contacting them twice today I realized that have zero loyalty to an existing customer as they refused to offer a refund of the difference. Unfortunately I will not longer use this company out of principle as it is the small things that matter in customer service.

Hello Virginia,
We appreciate your honest feedback about our pricing, and I want to help improve your experience with SelectBlinds. Certain factors cause a price increase like promotional changes, but when the measurements increase or multiple customizations are chosen, the price can increase. Please email me at BrandAmbassador@selectblinds.com so we can discuss our options.
Thank you!
– Natasha, SelectBlinds Brand Ambassador
Reviewed Nov. 21, 2024
Not happy at all with the shades nor the curtains. We ordered the “no drill” shades and you can see the bracket. It shifts the shade over and hangs unevenly with an unsightly gap. Also, we ordered custom size, very expensive, curtains and both panels had a large seam running down each side. I want to return all of it.

Hi Julie,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you and have a great day!
– Natasha, SelectBlinds Brand Ambassador
Reviewed Nov. 20, 2024
If I could rate zero, I would! I ordered and received a motorized cellular shade for my patio sliding door. It was the wrong length when received. After a few weeks it was replaced. Over time and as expected, the battery pack in the header was recharged, using the charger cord that came with the shade. In June/July the shade stopped working. I tried recharging as normal. That didn't work. I asked for replacement cord in July (still under warranty). After weeks of waiting, they sent the wrong charger cord that didn't connect to the battery pack cord. I contacted them again and was promised a new cord. Weeks passed. It wasn't until I posted on Instagram about my dilemma that I was contacted by their social media team. And then by customer service. I was again promised resolution.
After another two weeks (yesterday) I finally received a package hoping it was the cord to charge the currently unusable motorized shade. But noooo!!! They sent me a remote control. I still have a non-working motorized cellular shade from Select Blinds. It's now the end of November and I will have to purchase something else hopefully in time for the Christmas holidays, to cover my sliding door because it is evident that Select Blinds takes your money for the purchase but doesn't care whether you remain a customer in the future. NEVER WILL I EVER BUY FROM SELECT BLINDS AGAIN!

Hi Kathleen,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you and have a great day!
– Natasha, SelectBlinds Brand Ambassador

Reviewed Nov. 16, 2024
I ordered a no drill Roman shade from Select Blinds and received a shade that was poorly made and not the same color as the fabric I chose. The shade was also a little less wide than my window and let too much light in on each side. I called customer support and I took numerous photos of the shade for the service rep. The person I spoke to said I would receive an email response in 48 hours. A week later, I called again to complain that I hadn’t received an email response as yet and I was told the response would be forthcoming. Another week has gone by and I haven’t heard back from anyone. I filed a warranty claim today. I tried to leave a negative review on their website regarding my experience but I could not I believe the reviews on the website are fabricated by the company. Lesson learned. Do not buy anything from Select Blinds. They are not accountable for their poor merchandise.

Hi M,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you and have a great day!
– Natasha, SelectBlinds Brand Ambassador
Reviewed Nov. 13, 2024
I have been a multiple order customer at Select Brands going back to 2019. All of my experiences have been good, but all of those prior experiences were just the "purchasing" experience. More recently I had an issue with a Lifestyle Outdoor Shade I had purchased in June of 2020 (beyond the warranty period). The crank mechanism on the shade had a stripped gear. Initially, I went through the company's chat option to see if I could purchase a replacement gear or mechanism part.
Unfortunately, the chat informed me that purchasing the part was not possible and I would need to purchase a new shade. Not really wanting to go that route because of the expense, I did further research and came across reference on-line to a Select Blinds "Ambassador". I sent that individual an email with pictures and explained my situation. Not receiving an answer, I opted to take advantage of the 45% off Veterans day sale and at least get a replacement blind at a reduced price.
An hour after I placed my order I received an email from Natasha, the Select Blinds Ambassador that has been responding to many of the inquiries here. She was extremely helpful, saying that she could reach out to their manufacturing people to see if the part was available for purchase. I explained to her that I had just ordered a new blind an hour earlier. She offered to put that order on hold pending the response from manufacturing. Today she came back to me with news that I could purchase the part and cancel the order. Natasha handled the whole process and arranged for a refund on my CC minus the nominal cost of the part and shipping and tax. This was a big savings for me. Select Blinds has a terrific customer oriented employee in Natasha and her work and effort has made me a big continuing fan of Select Blinds. Here is to more employees like Natasha that can come to customers' aid.

Reviewed Nov. 13, 2024
We have been trying to get 2 blinds replaced that we received 4 weeks ago and were the wrong size. When we placed the order we actually sent pictures of our window and measured where we were instructed to and paid extra for a "Guaranteed Fit" but the blinds we received are too wide to fit the window. We have sent Select Blinds pictures and video of the blinds next to a tape measure 3 different times but keep getting told they need more information before they can replace the blinds. We have asked to speak to a supervisor and have been told by at least 3 customer service representatives that a supervisor is not available but one will call us the next day. That has not happened!
Now we are told that the production facility will review the information we sent and they set a shipping date 10 days from today. This is after we have had previous shipping dates that started 10 days ago and kept extending out a day at a time until now. We don't believe the correct size blinds will ever be shipped. We are totally frustrated and will never place another order with Select Blinds.

Hi Karen,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you and have a great day!
– Natasha, SelectBlinds Brand Ambassador
Reviewed Nov. 8, 2024
Do not order from Select Blinds. So-called universal brackets by the customer service and not what they say. We can never reach technical support, and the customer service does not know how the blinds go on the window. Do not waste your time ordering with select blinds.

Hi Rathna,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you and have a great day!
– Natasha, SelectBlinds Brand Ambassador

Reviewed Oct. 31, 2024
I regret every penny I “saved” by purchasing from this company. Even the customer service agent I spoke to who was trying to assist me with my sizing issues said he did not understand why the measurement tip disclaimer is listed after the warranty disclaimer. Why not add this tip in the measurement section where customers place their order?! Sizing is off, quality is cheap. One of our roller shades keeps falling off the roll and on the floor every morning.
We ordered our living area blinds from The Shade Store which is THE BEST and to save money, we decided to purchase similar roller shades for the bedrooms from Select Blinds. What we saved has not been worth the disappointment, frustration and lack of quality. I could not be more disappointed. The agent was kind, felt awful as if this is a common occurrence which makes me feel this company is a scam. And now I’m waiting to see if they’ll even consider sending me a new one to replace the one that spends more time on the ground than the window. Trash!

Hi Jessica,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you and have a great day!
– Natasha, SelectBlinds Brand Ambassador

Reviewed Oct. 31, 2024
I would never buy from this company again. The blind I received is so poorly constructed. It’s held together by Velcro and glue and the sides are not cut evenly. When I try to pull it up or down, it’s a struggle. The pleats don’t fold nicely due to the poor construction. I’ve reached out multiple times for a refund, and 4 weeks later, I am still fighting with customer service. They do not stand behind their quality. Do not buy from here!!

Hi Adrian,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you and have a great day!
– Natasha, SelectBlinds Brand Ambassador
Reviewed Oct. 30, 2024
I ordered a blind from Selectblinds. Upon arrival I installed the blind. It rolled up but would not stay in place once rolled down. I called their number and they have a "text you back" system. I explained the problem, they asked for a video of the issue, which I sent them. Then nothing. I waited a couple of weeks and tried to contact them again. I contacted them four times, and got the same response, "OK, we will take care of this problem right away," then nothing. It seems to be their strategy to just keep blowing you off until you give up. NEVER DO BUSINESS WITH THIS COMPANY!!! The only saving grace is that I need 5 blinds but wanted to order the smallest one first to see if I liked it, then planned to order the rest. I won't ever deal with them again.

Hi Phil,
Thank you for sharing your experience. I will pass this along to our Customer Service Lead so they can address it with our team. I’d like to help improve your experience with SelectBlinds and make things right! Please email me at BrandAmbassador@selectblinds.com so we can discuss our options.
Thank you!
– Natasha, SelectBlinds Brand Ambassador
Reviewed Oct. 24, 2024
This company is complete garbage. Please do not waste your time or money. Honestly if I could give negative stars I would. This company uses extortion tactics to get you to buy their products. I purchased 7 blinds that were supposed to be no screw blinds. I get them in the mail and they are all missing the no screw attachment piece. I try to work with customer service only to be told that I cannot purchase that piece separately and that my original order did not include that piece and my only option is to repurchase the 7 blinds at full price. Garage products. Garbage service. Garbage tactics and garbage people. I have proof and evidence of what I wrote above in both emails and chat format for those who want the proof. Two emails sent to the person who responded to this review and nothing. Again just a gimmick. Please go somewhere else.

Hi Mousa,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you and have a great day!
-Brendon, SelectBlinds Brand Ambassador
Reviewed Oct. 21, 2024
I ordered blinds from Select Blinds in August. They all shipped from Vietnam. However, all my blinds arrived 7 days from the time I ordered them. I paid extra to have no drill blinds, this I strongly regret because my blinds all fit into my window frames perfectly but the no drill headrails are all too long. I tried calling the company the next 2 days however, their phone lines were down. 3 days later I called and was put on hold for 45 minutes only to find out that their computer systems were all down. No fear, I spoke with Sheild and she told me if I texted her the pictures of my headrails to the 800 number I called to prove that they were in fact too long that she would submit my warranty claim for me. I did this and waited 2 days and called back again and was put on hold for 45 minutes again.
This time I spoke with Eunisse and she informed me that Sheila did not submit my warranty claim but that she could see my pictures and she would submit the claim for me. I waited another 2 days only to find out that Eunisse did not submit my warranty claim either. I submitted that claim myself and received an email telling me they needed further pictures. I sent these pictures back and again waited. I called back again, this time only on hold for 30 minutes and spoke with someone who could actually speak English clearly and he told me the email address that I was directed to send my pictures to was a personal employee email, not the correct email. He gave me the correct email and I again sent him my pictures.
My claim was approved and I waited another 10 days. I still haven't received any tracking information so I texted the 800 number today and the person I spoke with told me that after claims are approved they are usually delivered within 5-7 business days and would request tracking information from the facility...I'm still waiting. Customer service is friendly but they get nothing done. I am 9 weeks out from ordering my blinds and still cannot use them. $900 wasted. I do NOT recommend Select Blinds.

Hi Heidi,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you and have a great day!
– Brendon, SelectBlinds Brand Ambassador
Reviewed Oct. 9, 2024
Ordered Roman blinds. Turns out they are meant to only be operated with two hands and you have to hold them in place (with two hands) for half a minute so the coil can catch up. Otherwise they fall down again. This is ridiculous AND not clear on their website. Customer service was initially responsive but now won’t even return my emails for a fix. So frustrating to spend $400 for an awful product and no recourse.

Hi Rachel,
Thank you for your feedback. We want to help you create spaces you’re proud of! Please don’t hesitate to contact me directly at BrandAmbassador@selectblinds.com so that we can discuss our options.
Thank you and have a great day!
– Natasha, SelectBlinds Brand Ambassador

Reviewed Oct. 3, 2024
Ordered roman shades that stick on. They didn't stay on and one of them ruined my new fiberglass doors b/c of the glue - it will not come off even with goo gone. Customer service was not helpful. They only refunded me $16. Wasted about an hour on phone for that. Total joke, do not recommend ordering there. I had to get my own new velcro to have it stick back on and cover up the damage to my door so I am stuck with them now.

Hi Patricia,
We appreciate your honest feedback about your Roman Shades, and I want to help improve your experience with SelectBlinds. Please email me at BrandAmbassador@selectblinds.com so we can discuss our options.
Thank you!
– Brendon, SelectBlinds Brand Ambassador

Updated review: Oct. 11, 2024
I spoke with a Brand Ambassador from this company and they have agreed to refund the costs of the no drill feature for all the blinds and will be sending all new blinds with the standard drill in mounting.
Original Review: Oct. 3, 2024
Ordered 10 blinds with the no drill feature. Paid a considerable amount extra per blind for this feature. Blinds will not stay in place, sliding down, or fall completely from the window. In contact with the company for 2 weeks, with multiple emails, containing pictures of the defective blinds. All suggestions on how to correct the problem were unsuccessful. Requested a refund for the almost $2000 spent for blinds that are unusable and was told that they did not deem the blinds as defective and refused the refund. I would have reordered the same blinds with the conventional drill in feature, but now we are stuck with blinds that do not function. This company should be ashamed and I will be reporting this to the Better Business Bureau. Please, do not order from this company unless you can afford to throw away your money.

Hi Tammy,
We appreciate your honest feedback about the No Drill Headrail on your blinds, and I want to help improve your experience with SelectBlinds. Please email me at BrandAmbassador@selectblinds.com so we can discuss our options.
Thank you!
– Brendon, SelectBlinds Brand Ambassador
Reviewed Oct. 1, 2024
There has to be a way for these folks to be held accountable, I ordered samples for my wife to look at, she decided on one and I wanted surprise her for her b-day and ordered 9 huge windows. After 6 days I get an email saying they are on backorder and could be another 20+ days before they start the order. I just called to ask them to cancel the order, and I have asked 6 reps in chat and on the phone after being on hold for 2hrs each time. They told me they will send a note to production and see if they can cancel them but yet I have an email saying all windows are on hold, nothing has moved forward. Now the slimy tactics is to send out a window remote via FedEx so they can say they have started the process. Hours on the phone, I so messed up by not reading these reviews first, If you are looking for blinds, please read these reviews before purchasing at Select Blinds.

Hi C,
Thank you for sharing your experience. I will pass this along to our Customer Service Lead so they can address it with our team. I’d like to help improve your experience with SelectBlinds and make things right! Please email me at BrandAmbassador@selectblinds.com so we can discuss our options.
Thank you!
– Brendon, SelectBlinds Brand Ambassador
Reviewed Oct. 1, 2024
I ordered 5 faux wood blinds; all 5 blinds were the wrong size. Notified so called customer service and explained the problem. I was told on at least two occasions to take pictures which I did. They promised to get back to me which they just gave me the runaround, I will notify Paypal for a refund. Stay away!

Hi Ronald,
Thank you for your honest feedback about your 2" SelectWave Cordless Faux Wood Blinds. I will pass this along to our team so we can improve our customer experience. In the meantime, I want to help make things right for you. Please feel free to email me at BrandAmbassador@selectblinds.com so we can discuss our options.
Thank you!
– Brendon, SelectBlinds Brand Ambassador

Updated review: Oct. 10, 2024
Brandon from Select Blinds took the time to listen to my complaint and worked quickly to resolve it. I received all new curtains today that match. They still aren’t same quality as the original set I ordered but had I not received those I wouldn’t know the difference. I really appreciate the remake and how quickly it was done.
Original Review: Sept. 27, 2024
I’ve spent over 1400.00 with this company since 2019. My initial purchase was for blinds. I’ve already replaced one of the blinds twice because the string in the center keeps snapping. Initially I didn’t think anything of it, it’s a very wide window and the blind is long so I assumed it was just too heavy in the middle. Now after ordering custom drapes I realize they don’t sell quality products. I ordered the first pair and I measured wrong, totally my fault. So I ordered a 2nd pair to fill in the space. Trying to get the 2nd order was a headache and their customer service is awful especially if you want to speak to a human being. After waiting weeks for the 2nd order I received it and the first thing I noticed was the color was off, understandable since I do know a thing or too about material. The bigger issue was the quality, thinner material and not sewn the same way. So the they do not hang the same or gather the same on the curtain rod.
I placed my inquiry complaint with them on 9/12 and waited for a response, they were supposed to be contacting whoever, never received, contacted again never received a response. Yesterday 9/26 I contacted again. The response, there is warning on the website about not ordering at the same time and a dilot difference + or - 5 is acceptable they will remake for me at 10% off. No mention of the quality issue. I will not spend another dime with this company, especially now that I know they are made in Vietnam. I will also tell whoever asks me not to throw their money away on inferior quality products.

Hi Peggy,
We appreciate your honest feedback about your Delicate Sheen Curtains, and I want to help improve your experience with SelectBlinds. Please email me at BrandAmbassador@selectblinds.com so we can discuss our options.
Thank you!
– Brendon, SelectBlinds Brand Ambassador
Reviewed Sept. 25, 2024
I ordered vertical blinds and received the wrong product. I've been trying to contact the company for two days but can’t get through; I waited three times on the phone for 45 minutes with no response. I strongly advise any customers to think twice before ordering from this company for any window coverings. I’m extremely disappointed with my order and cannot reach them for assistance.

Hi RGP,
Thank you for sharing your experience. I will pass this along to our Customer Service Lead so they can address it with our team. I’d like to help improve your experience with SelectBlinds and make things right! Please email me at BrandAmbassador@selectblinds.com so we can discuss our options.
Thank you!
– Natasha, SelectBlinds Brand Ambassador

Reviewed Sept. 16, 2024
The blinds themselves are working well. However, the website and the customer service are questionable. I ordered my blinds and they did not fit. They did come exactly to the dimensions I ordered. I talked on the phone with the Escalation Manager. After I sent her a photo, after she acknowledged that I read and adhered to all of the guidelines and specifications when measuring my windows, she said they didn't fit because I "had unique beveled windows," and that I should have known more about blinds before ordering. I was not asking for a refund or a new shade. I was only calling in to let them know that I thought the website was misleading and recommend adding a note about calling in before ordering for unique windows. She told me I was "only calling to complain" and that I should have been more logical.

Hi Emma,
Thank you for bringing this to our attention! I will share this with our team so that we can improve our customer experience. In the meantime, feel free to contact me directly at BrandAmbassador@selectblinds.com so we can discuss your experience more.
Thank you!
- Brendon, SelectBlinds Brand Ambassador
Reviewed Sept. 13, 2024
I bought $8,000 worth of motorized blinds. They came, but without the purchased remote to control them, rendering them completely useless. 2 weeks with “customer service” and still no remote or a tracking number. Can’t even tell if they work or not, as you need the remote to operate them. We bought them for privacy/security, and they’re stuck up, as installed, until the remote shows up. Terrible customer service, and an overall extremely negative experience. The brand ambassador is going to respond to this asking how they can make it right. You could have expedited the remote 2 weeks ago after we waited 4 weeks to get the blinds in the 1st place. We’re well beyond making it right. I’m this close to taking them down, sending them back, and refuting the credit card charge.

Hi John,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you and have a great day!
– Brian, SelectBlinds Brand Ambassador

Reviewed Sept. 11, 2024
I should have listened to all of the reviews on here. Please do yourself a favor and don't buy anything from this store. Select Blinds on their own returns page says they offer 'Oops Replacements' which is what attracted us to them. We thought "they must have added this feature because of the reviews" so we went ahead. Little did we know that you have to click into two different links and read down multiple pages of fine print to see that it actually is an additional thing you have to purchase. (We tried to purchase it after the fact even to no avail)
Beyond this - the blinds themselves were busted. We were able to mount one of ours, but the second one wouldn't fit into the mount no matter what we did. (You can look through other reviews here and see that this is a common problem) Select Blinds did nothing and glossed over this fact when we communicated with them via phone and email.
When we brought this to their attention (after over an hour of hold time) they said they couldn't do anything. The best they could do was offer store credit for the blinds if we donated them. Thank goodness we put this on a credit card that is willing to stand up for its customers because this company sure doesn't. No we don't want your store credit for your products that we didn't like and that didn't work.

Hi Alex,
Thank you for your honest feedback. I will pass this along to our team so they can address these technical issues, and I’d also like to make things right for you. Please email me at BrandAmbassador@selectblinds.com so we can talk about how I can do that!
Thank you!
– Brian, SelectBlinds Brand Ambassador
Reviewed Sept. 10, 2024
***STAY AWAY*** I bought more than $1,000 worth of cellular blinds and every one of them have failed or had some problem as the cheap plastic clip holding the springs at top breaks off. They know it's an issues and they do NOT want to stand by their warranty nor their product!

Hello Ronnie
I have sent the video to our production facility, to see what options we have for you. I should be hearing something from our production team in the next 2 business days. I will let you know what I find out.
If you have any questions, please let me know.
Thank you!
– Brian, SelectBlinds Brand Ambassador

Reviewed Sept. 7, 2024
I will never use your Select Blinds ever again and I've spent thousands of $ with them. Can you say "Blinds.com". Can't wait to tell those I've referred to them over the years how their product and service have gone to pot. Replaced a $500 blind with a broken cord that was out of warranty and ordered a new one. After installation the cord broke on the third use. Their response to the warranty claim - "we will send you a new replacement cord with instructions to install yourself".

Hi Patrick,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you and have a great day!
– Brian, SelectBlinds Brand Ambassador
Updated review: Sept. 18, 2024
The company reached out and offered one more free replacement. Still not confident about the quality but kudos to the company for following up and offering a solution.
Original Review: Sept. 4, 2024
Shades worked fine initially but broke after a few months of light use. Overall, in 3 years, they broke 3 times, needing a full replacement. After 3 years the company said the shades are out of warranty and refused to send a replacement.

Hi Marissa,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you and have a great day!
– Brian, SelectBlinds Brand Ambassador
Reviewed Sept. 2, 2024
I ordered faux wood blinds. I received plastic blinds. I have called several times and been on extremely long holds. I have emailed the address with my order; I finally got a reply. I asked how can we make this right. The description says faux wood, which I understand is made out of PVC, but it's usually textured like wood. The ones I received are like regular plain blinds with wider slats. Their response was very curt and lacked any willingness to resolve.

Hi Allison,
We appreciate your honest feedback about your Faux Wood Blinds, and I want to help improve your experience with SelectBlinds. Please email me at BrandAmbassador@selectblinds.com so we can discuss our options.
Thank you!
– Brian, SelectBlinds Brand Ambassador
Reviewed Aug. 28, 2024
They sent a defective blind and then rejected the claim to replace or repair the blind, pathetic service. I wasted $125 for buying a blind which was not working as expected on day 1. Contacting their customer service has been a pain as well.

Hi Varad,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you and have a great day!
– Brian, SelectBlinds Brand Ambassador
Reviewed Aug. 26, 2024
Needed to replace two blinds. Searched around online and in Lowe's and Home Depot. Select Blinds gave the best price half of those. No need create login. Followed the measurements exactly as requested. Order placed. Notified the order placement and when it was built. Was at my door in a nice compact package and I installed them in 10 minutes each with perfect instructions. If someone is not equipped with the right tools and not a do-it-yourself type, could have some issues. In my case, it was the easiest order and no need for any person to be involved except me. They built exactly what I expected and ordered.

Reviewed Aug. 16, 2024
I ordered 5 sets of Select Blinds up to 115". They all were cut to my specs and were of decent quality for the price. They shorted me several brackets for one of my larger blinds. When I called customer service the first time they told me they would ship the missing brackets out immediately. Three weeks later, I called again, and Select Blinds told me they had just shipped. This seems pretty consistent with the rest of the reviews. Customer service is great until they get your money, but if there's a issue don't expect Select Blinds to care.

Hi Curt,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you and have a great day!
– Brian, SelectBlinds Brand Ambassador
Reviewed Aug. 16, 2024
The room darkening zebra shades are not closing equally. Even I show them pictures they did not take responsibility. I was asking for supervisor to call me about customer service. They offered me $300 discount and then they for no reason charge it more and more. What's going on? Do not shop at Select Blinds.

Hi Joel,
We appreciate your honest feedback about your Zebra Shade, and I want to help improve your experience with SelectBlinds. Please email me at BrandAmbassador@selectblinds.com so we can discuss our options.
Thank you!
– Brian, SelectBlinds Brand Ambassador
Reviewed Aug. 11, 2024
Terrible customer service. Hold times 60+ minutes. Ordered 10 blinds. Not happy with any of them. I guess you get what you pay for. I explained my dilemma about the sun streaming through and the rep promised me the solar shades would cut the sun and they don’t. The sun shines through bright. These shades are useless.

Hi Heather,
We appreciate your honest feedback about your Solar Shades, and I want to help improve your experience with SelectBlinds. Please email me at BrandAmbassador@selectblinds.com so we can discuss our options.
Thank you!
– Brian, SelectBlinds Brand Ambassador

Reviewed Aug. 10, 2024
Measured according to their instructions and they did not fit. Called and they would not take them back. Did a chargeback with my CC company and called Select Blinds again for a call tag to return them. I said I would donate them to Habitat for Humanity if they didn't send the tag. I have it in writing that they told me to donate them. They told the CC company I never sent them back! Thank goodness I have it in writing! So much for their "satisfaction guarantee."

Hi Jane,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you and have a great day!
– Brian, SelectBlinds Brand Ambassador
Reviewed July 27, 2024
If you want separate charger for your motorized blinds, you better place multiple orders and not a single order with multiple blinds. The company tries to save money by providing you one charger for ten blinds. Very disappointed with their customer service which was essentially useless!

Hi Amer,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you, and have a great day!
– Brian, SelectBlinds Brand Ambassador

Reviewed July 25, 2024
Working with Select Blinds has been an absolute nightmare from start to finish! Sure, they have great prices and sales, but their customer service is horrific. I’ve waited on hold many times for over one hour, but someone is available to respond to my chat message in one minute. The chats never resolve my issues/or provide false hope that they do. I wouldn’t recommend using select blinds in the future.

Hi Kristen,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you, and have a great day!
– Brian, SelectBlinds Brand Ambassador

Reviewed July 25, 2024
Buyer beware!! They sent me 30 shades, all cut an inch and a half smaller than the windows. They refuse to take responsibility. They send you from one rep to the next to push you off, jump you through hoops and request 100 pictures and videos (not exaggerating). This company is shady, uses the cheapest materials, and not a single one of the shades I ordered works when you pull dowm on it. It goes up, and down, and up and down, and you have to try to make it stay down 10 times before they actually work. Junk, garbage, scammer company. And Mirily the so called "supervisor" is rude, and snarky, and refuses to help at all.

Hi Joshua, Dawn, and Natalie,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you, and have a great day!
– Brian, SelectBlinds Brand Ambassador

Reviewed July 16, 2024
I placed an order for 5 blinds. I received 4 of them. One missing was for my living room window, I needed three separate ones for the window. Called to check on the issue. The person who took my order, Tay placed incorrect number of shades for the window. A new one would be sent. Received the replacement and it's the wrong color. I call again. I was told they had to review the call to be sure the order/ color was placed correctly. Why would I order different color just send the replacement. Was passed on to talk to two different people. I was also told they would get back to me in 24 hrs. Crickets.
I called again two days later. Had to explain the situation all over again. Talked with two different people again. I asked for them to expedite order, told they can't do that. There are two error made on their part. Asked for refund, again was told they had to review the call. Poor customer service when it was their mistake twice. Still waiting for my missing blind. Oh and they told me you don't have to pay for replacement, funny as I have already paid for it!! Don't do it! Buy from another company.

Hi Cindy,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you, and have a great day!– Brian, SelectBlinds Brand Ambassador
Reviewed July 12, 2024
Had a purchase of $1845 on June 2nd and June 5th requested for change/cancellation of order whichever is possible option. They refuse to do either of them and sent moved to production status on June 10th with a email saying they can’t do any changes because items are in production. Very very disappointed with the customer care response in calls, chats and emails. They take my order number, phone number but the order was never updated. All I am left with is to deal with the product that I don’t like. Keep in mind that there is no priority for damage control or customer satisfaction with SelectBlinds.

Hi Praveena,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you, and have a great day!– Brian, SelectBlinds Brand Ambassador

Reviewed July 7, 2024
Whatever you do don't buy blinds from these people. They are poorly made and the light comes through. Also they are impossible to get in touch with. They do not do returns or refunds or resizes. Save yourself a lot of trouble and money.

Hello,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you, and have a great day!– Brian, SelectBlinds Brand Ambassador
Reviewed June 20, 2024
Fine if all is smooth but they won't look after you if anything is amiss. Each order was delayed significantly. One for weeks with zero communication. Select Blinds refused to expedite shipping to make up for delay meaning I incurred costs to install. They care more about profit than customers. Another order had zero info, clearly something was wrong, so I told them I was canceling. The right thing to do was to refund me but instead they took weeks communicating with their factory. Again they wanted to make sure of their profits and didn't care about me. Never again.

Hello,
Thank you for sharing your experience. We strive to accurately communicate shipping and handling information, and we will take your feedback into consideration. In the meantime, I’d like to help make your experience better! Please email me at BrandAmbassador@selectblinds.com so we can discuss how I can help make things right.
Thank you!– Brian, SelectBlinds Brand Ambassador

Reviewed June 18, 2024
I made a mistake in measuring the length of the fabric vane. The long one shown in picture drags on the floor. I paid again and they made new vanes but instead of making them 1/2 inch shorter as I requested they made them 2 inches shorter. The picture shows how the shorter vanes now fall way above the floor. Customer service instead of fixing the problem keeps asking for more pictures and wants me to measure them again. Anyone with decent eyesight can see how all the vanes are too short except for the original one which is too long dragging on the floor. Please measure correctly with this company. All customer service does is keep asking for more pictures and measurements instead of replacing the vanes 1/2 inch shorter than the first set.

Hi Albert,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you, and have a great day!– Brian, SelectBlinds Brand Ambassador
Reviewed May 20, 2024
The worst customer service I have ever encountered. Had a problem with an order. Called 4 times, got 4 different reps and 4 completely different stories about the state of my order. Total incompetence. Will NEVER order from them again.

Hi Gail,
Thank you for sharing your experience. I will pass this along to our Customer Service Lead so they can address it with our team. I’d like to help improve your experience with SelectBlinds and make things right! Please email me at BrandAmbassador@selectblinds.com so we can discuss our options.
Thank you!– Brian, SelectBlinds Brand Ambassador

Reviewed May 6, 2024
Wasn't close to what I wanted. Labels weren't correct/Mislabeled. Won't use them for future needs given their response. What went well: I ordered samples, the samples came, I selected a product, ordered, and it arrived. Apparently the labels were loose or something, The sample I selected and thought I was ordering was not the same. Contacted support and basically said, yeah what they send it what I ordered so the rest is on me but here's a 10% off your new order. Glad I only ordered for one unique room first before the rest of my home. More samples arrived today, double stickers on them as well. At this rate you should order the same samples twice to ensure you're getting what you're after, I won't be using their services given how they treated the situation with photos, etc. Business better taken elsewhere.

Hi Matt,
We appreciate your honest feedback about your Roller Shades, and I want to help improve your experience with SelectBlinds. Please email me at BrandAmbassador@selectblinds.com so we can discuss our options.
Thank you!– Brian,SelectBlinds Brand Ambassador

Reviewed May 5, 2024
Poor customer service...I ordered cellular blinds in the whisper color. They arrived and they were the wrong color. I called, emailed and texted them and they said it was not their error. I found out there was more than 1 whisper color. I told them I had 49 shades to order but I wanted to make sure I had my order correct and I wanted the whisper color from the sample they send me. They said it was my mistake and they would have to charge me because it was my fault. They lost this sale and any future sales.

Hi John,
We appreciate your honest feedback about your Cellular Shades, and I want to help improve your experience with SelectBlinds. Please email me at BrandAmbassador@selectblinds.com so we can discuss our options.
Thank you!– Brian, SelectBlinds Brand Ambassador

Reviewed April 27, 2024
Do not buy from this company SELECT BLINDS. I purchased 5 name brand blinds for my living room. Select Blinds sent me samples and I chose the one that best matched my home. I received the blinds several weeks later. 4 are one color, and the 5th is a different color. I compared the sample they sent me and only 1 of the 5 matches the original sample they sent. Contacted customer service and they sent me another sample after I sent them pictures that showed the issue. They sent me another sample identified as the same color, but it clearly was a different color than the first sample they sent me with the same name.
I ordered and expected all the blinds to be the same, and match the sample I used when I ordered. Their solution, make a replacement blind for the one that does not match the others so all would be the same color. Problem is, that is not the color I ordered!! I basically just threw $1100 out the window!!! Terrible quality control, and even worse customer service! Do not order from this circus!

Hello Stacy,
I have been looking at your account, and I see a new sample order was just placed. One you receive those, please contact us as soon as possible to get the order updated! Thank you and again, we apologize for the inconvenience.
Thank you!– Brian, SelectBlinds Brand Ambassador

Reviewed April 24, 2024
The whole experience with Select Blinds has been terrible. I ordered 6 Roman shades and only one of them was the right measurement. The other 5 are 1-3 inches too short. I paid extra to get the no drill blinds and my shades bow in the middle, letting light through. And when I pull the shades down they feel as if they are going to fall down. We contacted customer service and had to go through a lengthy process to prove the blinds were too short. And after waiting over a week they came back and told us we need to steam and iron the blinds and show more videos of measurements. The shades don’t seem like they would last long regardless of the sizing issue. It has been such a hassle and a disappointment.

Hi Sharissa,
We appreciate your honest feedback about your Roman Shades, and I want to help improve your experience with SelectBlinds. Please email me at BrandAmbassador@selectblinds.com so we can discuss our options.
Thank you!– Brian, SelectBlinds Brand Ambassador
Reviewed April 24, 2024
The worst company I have ever dealt with. Their blinds took over a month to arrive after 2 tries to get my measurements right. When they finally arrived there were multiple issues with the blinds (holes, weird fabric sewn in parts) but out of desperation I tried to install them anyway. Unfortunately the brackets did not work with my type of window (something I had no way of knowing) and when I contacted customer service they refused to help or provide a refund. I am now seeking legal action.

Hi Lauren,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you, and have a great day!– Brian, SelectBlinds Brand Ambassador

Updated review: April 30, 2024
I was contacted by a Brand Ambassador, Brian, and he was able to get me product such that I could lengthen the tie-downs. Much easier now. Thank you.
Original Review: April 15, 2024
I am a returning Customer. I have bought blinds for both inside the house and roll shades for the outside. Up to the latest order, no issues. Issue is with the last two (2) outside roll shades that I purchased. The issue is the elastic tiedown straps went from approx 4” to 1 1/4” which makes it very very difficult to attach to the plastic tiedowns if not impossible when the arthritis is acting up. I requested 4’ of elastic cord so I could lengthen the straps but got told to buy new cord on the after market. I got every excuses in the books (only comes in one length, they are elastic so they should work, can’t supply separate parts, etc, etc.). I asked if they broke within a year would they be replaced under warranty? Never got a response. So a simple requests turned into frustration. Probably the last time I will ever purchase from them.

Hi James,
I apologize fore the delay in responding. I have not received any emails from 08HONDAFIT@GMAIL.COM. Please don’t hesitate to contact me directly at BrandAmbassador@selectblinds.com so that we can discuss our options.
Thank you!– Brian, SelectBlinds Brand Ambassador
Reviewed April 10, 2024
Do NOT purchase from this company. The blinds are junk! And, their customer service team is a joke. I just ate $110 of my hard earned money. They won't let give me my money back unless I spend more time dealing with their crummy product. No thanks.

Hi Lisa,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you, and have a great day!– Brian, SelectBlinds Brand Ambassador
Reviewed April 8, 2024
Good price, but wouldn't recommend. I bought the "Signature" quality level blinds, which isn't the lowest-end, and isn't the highest-end, it's right in the middle. Installed, they do look slightly cheap, even the installer commented on it. But my real issue is with customer service. During installation, one of the parts broke. That same day, I immediately requested a replacement part, by talking to customer service and sending them a picture of the exact part. They then proceeded to mail out a part that was laughably wrong, literally 10x the size of the part that I needed.
I requested a rush for the correct part and customer service told me it'd ship right away. It did not arrive until 10 days later. I've now had the blind here for over a month, and can't even install it because Select Blinds can't seem to mail the right part. Customer service is also hit and miss. One day, a rep will tell you they are right on it and will get right back to you, and then you won't hear from them for a week, despite trying to contact them. They're quick to reply to inquiries via their customer service channels, but honestly that's where it ends- they lack follow through. It feels to me like they are very much "going through the motions" of customer service, but not actually ensuring they're doing the job correctly.

Hi Jeff,
Thank you for bringing this to our attention! I will share this with our team so that we can improve our customer experience. In the meantime, feel free to contact me directly at BrandAmbassador@selectblinds.com so we can discuss your experience more and find a solution.
Thank you!Brian, SelectBlinds Brand Ambassador

Reviewed March 31, 2024
I recently ordered 1 wood blind as a replacement. This was the only place I could find the 1 3/8 size I needed. Very disappointed. The head rail was 2" and does not fit inside the window properly. The point of a custom size was to fit the window. The blind also has a very strong chemical smell. I left it outside for 3 days and it still has a strong odor. I spent t over $200 for 1 blind. I should have continued to look at other retailers. In the past I ordered cordless shades and had numerous problems with size and color. The quality of the shades are very cheap and feel like paper vs. fabric. I was hoping the wood blind would be better.

Hi Leslie,
Thank you for bringing this to our attention! I will share this with our team so that we can improve our customer experience. In the meantime, feel free to contact me directly at BrandAmbassador@selectblinds.com so we can discuss your experience more and find a solution.
Thank you!Brian, SelectBlinds Brand Ambassador
Reviewed March 27, 2024
Their products and designs are overpriced and faulty. I paid almost $300 for one rolling shade. Their bracket design is horrible, I was never able to get the shade to snap into the bracket, which is a common complaint I have seen in other reviews. If multiple buyers have had this complaint, obviously there is something wrong with the design. Now I am stuck with a useless $300 blind. They have a zero return policy, which is unacceptable when their products are faulty. A zero return policy should not be permitted for an organization that has consistent issues with their products. Additionally, my blinds were scratched and banged up when I received them. For $300 they should have been in impeccable shape, they were not, they were scuffed up. You are better off purchasing cheaper blinds from Home Depot or Lowe’s, which are better quality and are easier to install. Do not contact me Select Blinds to “remedy” my order, I want a refund.

Hi Angie,
Thank you for bringing this to our attention! I will share this with our team so that we can improve our customer experience. In the meantime, feel free to contact me directly at BrandAmbassador@selectblinds.com so we can discuss your experience more and find a solution.
Thank you!Brian, SelectBlinds Brand Ambassador
Reviewed March 23, 2024
I am very disappointed in Select Blinds now. I did all of the windows in my previous house several years ago and was completely satisfied. I recommended Select Blinds to anyone who was in the market for custom shades for many years. I recently purchased a new house and wanted to replace the shades in the 2 bedrooms and an office so I ordered from Select Blinds. I wanted cordless blackout shades for the bedrooms and a wand for the office. I hired someone to install them for me since I am 75 and don't want to get on ladders. After the shades were installed, I found that they were not even close to blackout shades but I thought I could buy drapes to keep out the light so I could live with that since they were already installed. The real problem is since there is no cord, I cannot open the shades unless I raise them and leave them up. If I want to close them, I have to pull them down completely.
I cannot leave them down and open them. I called customer service right after I found the problem but was told that warranty did not cover that type of problem. They said they could replace with the same shades or they would give me a small discount if I wanted to purchase different shades. I didn't want to pay someone to install again since they weren't blackout shades as they were advertised to be and I found other reviews for the same shades that were unhappy about not really being blackout shades.
After I posted a review in November, I received an email from Brian, Select Blind ambassador asking if I would like to discuss the problem. I replied on Dec 2 with my email and asked him to call me but I haven't heard back. I didn't have anyone to hold camera so I could videotape how the shades couldn't be opened with raising them until just recently. I wanted new shades for my living room, dining room and kitchen so I shopped around and found Better Homes and Garden shades at Walmart and I am very happy with them. They work 100% better than the Select Blinds and cost a fraction of what Select Blinds cost me. I guess if I don't get any help from Select Blinds on my bedroom blinds that I wiil have to lose what I paid and repurchase new shades from Walmart. This is not the same company I bought from several years ago.
Reviewed March 8, 2024
I leave a review here because the selectblinds.com website does not allow me to post a negative review. I will not be ordering from these guys again for the sole reason of being shady. Blocking unfavorable reviews that can inform prospect buyers of issues with the product. I ordered 4 blackout blinds and the 4 of them were faulty. On three of the blinds, the retractor cannot keep up when the blinds are being raised. You have to raise the blinds extremely slowly. Otherwise you will end up with a folded blind. One of the blinds was unusable, as the retractor will only function to raise only half of the blind.
This is not the way these blackout blinds should operate as I also ordered some light filtering blinds from this company, which didn't have issues. I filed a claim and a representative for this company told me that they will give me store credit for one of them and that I can order more blinds to replace them. I am not satisfied with the solution they gave me. I will not pay more money out of my pocket to this company.

Hi Adrian,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you, and have a great day!– Brian, SelectBlinds Brand Ambassador
Reviewed Feb. 8, 2024
Tried two blinds from this online store and regretted both orders. The blinds are cheaply made. On the first blind the bottom of it was not a straight cut, on the other they put on such a flimsy liner, it was useless to have a liner at all. They also lied to me, promising wooden slats in each pleat. When it arrived there were only wires in the pleats. When I complained, I was offered a $25 refund on a $600 blind despite their promise: 100 per cent satisfaction guaranteed. Find yourself a better drapery company; it won't be hard.

Hi Barbara,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you, and have a great day!– Brian, SelectBlinds Brand Ambassador
Reviewed Feb. 6, 2024
Ordered Shutters. Review videos of how they wanted me to measure the shutter type that I wanted which was inside mount L shaped. Followed to the letter the instructions. Followed step by step what they wanted me to order. Put my measurements. Received about 1/4 shorter shutters all around. Opened a warranty claim. It was deny. Their reasoning is because all shutters are made 3/16 shorter than dimensions provide. Yes, after they told me that I found it very hidden on their site. But my issue is that nowhere on the measurement video did they stated add 3/16 to your measurement or why would they have you measure to exactly and then give you 3/16 less on cut. Also, on the step by step never when you state you want L shape and inside mount nothing of 3/16 less is stated but for other items they do have a warning or a note. Why would they ask for exact cut out measurements and send you 1/4 inch less on both sides. It does not make sense.
Opened claim was denied. Called. Was given runaround and denied even after I stated what was written here. Sadly, this was my test run to order about 14 more shutters of double or tripe the size I originally order which was my smaller windows. If everything would have come out perfect or they would have honored their misleading warranty they would have close to a $7,000 order. Unfortunately, will have to go with a competitor. Do not buy from this company.

Hi Nai,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you, and have a great day!– Brian, SelectBlinds Brand Ambassador
Reviewed Feb. 5, 2024
We placed three different orders from two of our household accounts for a total of 8 window shades on 1/15/24. Their system immediately notified us that the estimated shipping date for all 3 orders was 1/31/24, and our card was charged. Two of our orders were shipped out on the estimated ship date, but the third one was never out of production. Not to mention the shipping delays. Incidentally, all three orders were for precisely the same type of shades, with the only difference being measurements. When I noticed that one of my orders got stuck in production after more than 2 weeks, I called the company multiple times to request a status update. It has been 3 weeks now, but there is still no update. The customer service has no further update than what I can see online. They keep telling me that the ship date is only estimated, while their website says that their turnaround time is only 5-7 days.
How is it that 2/3 orders placed on the same day and time for the same item get shipped but not the third one? No one has an answer. No one is willing to help to locate the order on priority and provide the right information. They cannot even get an update quickly from their own production team after the unusual delay they caused. They did not offer the same service they offered before I purchased. I would be extremely hesitant to recommend a company like this to anyone in my friends and family circle. While I am very disappointed in myself for not researching this company before placing my orders, I will consider bringing this to relevant regulatory authorities if the company cannot locate my order after charging me.

Hi Ganesh,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you, and have a great day!– Brian, SelectBlinds Brand Ambassador
Reviewed Jan. 28, 2024
Hi ordered blinds over 4000 USD from Select Blinds. Out of which, I am currently having issues with 4 blinds - 1 blind size won't fit in the brackets. We sent photos and videos over a period of two months but every time they ask for a new photo in a new chat with customer care. Customer Care is horrible. I can assure you that no customer would have ever been able to talk to a real person - I have tried calling for several hours over several days.
For other 3 shades, we need smaller brackets due to space (same brackets we used in one shade that we could install successfully) but they mentioned they don't support those anymore. So now we have 1.5k of blinds just going to waste. I was compelled to create this account just to review Select Blinds. It's not worth it - to lose money, patience and overall how you are treated as a customer is just degrading.

Hi Karan,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you, and have a great day!– Brian, SelectBlinds Brand Ambassador
Reviewed Dec. 31, 2023
I ordered one blind from select blinds, it seemed what we wanted. I called back to get four more blinds, told the lady on the phone to send the exact same blinds as ordered before. But a different color and size. One blind came in fine, double cell; the other three that were to be put on the same large window, one was a different color/hue than the other two; and they were not double cell as I had ordered. They told me they would review my phone call, but after that, all I got were texts. What company texts as a customer's service. Have a nice day, glad we could help you. I wrote back and said, you didn't help me. Call me. And was texted, if there is anything more we can do, let us know. We will use text as our communication with you. Then they sent me an email, a copy of what they had sent after I ordered on the phone asking if this was correct.
Well, how would I know when they used initials instead of spelling out what the order was, and they of course didn't say I would get a different hue. So two of my shades are a darker green than the one in the middle. And they are single cell, or should I say, SC, now how am I to know what that is, just because they know. So nothing is happening, weeks later. And they took weeks for each order to come in. Weeks, no reason for that. I would not recommend this company. I bought blinds a few years ago, they came in within a week, and they are still wonderful. But in my old house. Wish I remembered who I ordered from! Maybe as one of these reviews said, Home Depot is the way to go. I had trouble before with windows from Home Depot, but they stood by their product and fixed the problem. And didn't use text as a means of communication, they called you.

Hi Wendy,
We appreciate your honest feedback about your Blinds, and I want to help improve your experience with SelectBlinds. Please email me at BrandAmbassador@selectblinds.com so we can discuss our options.
Thank you!
Reviewed Dec. 29, 2023
Updated on 02/15/2024: I wrote a review on 12/29/2023 regarding my unfortunate experience with Select Blinds. On 1/2/2024 I received a response from the "Brand Ambassador" asking me to send an email, assuming a good faith effort to resolve the issue I had with my $2,044.00 purchase. I sent the email on 1/3/2024, as well as replying on this site with the identical information. I wanted to ensure I covered my bases.
It's now 2/15/2024 and there has been absolute radio silence from the Brand Ambassador, which is not at all diplomatic. I've checked my email (and yes that includes my spam folder) as well as any response that might have been posted on the Consumer Affairs site. I've determined that the replies provided by Select Blinds on the Consumer Affairs site are nothing more than a ruse to give the impression that Select Blinds will actually address the problems with their products. Unfortunately, their actions (or lack of them) speak louder than words.
Original Review: On 10/23/2023 I placed an order for 2” Select Basswood blinds for the living room of my ranch house. This order was comprised of six blinds for the windows and one blind to cover a doorway. The blinds arrived in good order, but when they were installed I noticed a problem with the blinds for the windows. Although the windows were all the same size (tract home / interior mounting / mounting variance 1/4") two blinds were made with four ladders, and four were made with three ladders. As these blinds were to be placed in one room and seen side by side, I was disturbed by the obvious difference in construction. I expected that all the blinds, of the same size, in a single room should be constructed uniformly.
On 11/11/2023 I contacted Select Blinds. Over the next forty-three days I was in communication with three separate customer service representatives (Natasha, Daisy and Zac), each asking for additional clarification on points previous discussed, and I thought, resolved. After providing a series of pictures (twice) I was told that the production team’s stated standard was four ladders for each blind for the windows at the size ordered. When the factory received the work order to redo the four blinds made incorrectly (by their own stated standard), the standard changed and now they are reevaluating my claim. I suspect their decision has less to do with the mechanical standard and more to do with cost of the redo. It’s now been eight days since the last email, or 51 days since the process began and today they tell me that all the blinds were made correctly, contrary to what was stated in their earlier email.

Hi Mike,
We appreciate your honest feedback about your Basswood Blinds, and I want to help improve your experience with SelectBlinds. Please email me at BrandAmbassador@selectblinds.com so we can discuss our options.
Thank you!
Reviewed Dec. 26, 2023
I ordered white cellular shades, the white shades had light gray head and bottom rails. They look awful, I have never seen white or other color shades come with a different colored head or bottom rail. It is obvious they used the wrong head and bottom rails on the blinds, as no one would accept blinds made like this. They have offered no solution.

Hi Mike,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you, and have a great day!– Brian, SelectBlinds Brand Ambassador
Reviewed Dec. 21, 2023
This is the 2nd house I've put blinds into for the whole house. House #1, I used Home Depot. House #2, I used Select Blinds. Home Depot blinds were installed by an installer, the entire house for $50. The blinds were very high quality, fabric and easy to clean. One blind began to operate a bit roughly after a month or so, and Home Depot replaced and installed it immediately--no need for photos or more than just a quick phone call to my local Home Depot. Select Blinds blinds arrived at House #2. They were cheap feeling quality. And, after about 6 months, I noted the blackout portion of the blind was de-laminating.
So, I submitted a warranty claim online--because in order to speak to a human, you have to wait on hold for at least an hour. They sent the wrong blind for the claim--despite photos and description of the blind that was de-laminating. They "kept no record of the online claim after it was honored" and said I must have selected the wrong blind. Additionally, the Customer Service lady stated "if you had troubles, which you obviously had, you should have called". They would not send the correct replacement and instead advised me I could purchase more blinds. Don't buy from these folks--spend a bit extra and get quality blinds from Home Depot. I wish I had!!!!

Hello,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you, and have a great day!– Brian, SelectBlinds Brand Ambassador
Reviewed Dec. 14, 2023
Buyer beware - Select Blinds engages in egregious business practices. I chose Select Blinds specifically because of their A+ Better Business Bureau rating - huge mistake. I spent nearly $900 on cordless cellular blinds. Of the 8 blinds I ordered, 2 arrived defective. The Cordless Lift & Lock button was jammed so that the blinds couldn't be retracted. Worse than being sent two non-functioning blinds was the nightmare of trying to contact Select Blinds to report this and get replacements. You can't talk to a real person. They have set up a system that makes it as difficult as possible to return, exchange or even report defective products. I think they hope you will be driven to such levels of rage and frustration, you will quit trying to contact them and keep the defective products.
I called the phone number, texted and tried to reach an agent via live chat. I was put on hold indefinitely after going around the phone tree. I got messages during business hours that agents were not available on the live chat. When trying to upload a video of the broken blind, a requirement to file a warranty claim, I kept getting an error message saying my video exceeded the allowable MB, when it didn’t. After I finally managed to file the warranty, I was notified my replacement blinds were back ordered. I’m still waiting for replacements, and I have two useless $120 blinds sitting in a corner.

Hello Lolo,
I apologize for any confusion on the refund. On 12/15/2023, I processed a $139.46(15%) refund back to you and upgraded you to our 5-year Limited Warranty. On 12/18/2023, I processed a $240.04 refund back to you to make the horrible experience you had right. That is $379.50, which is well over the $281.61 you requested. The above resolutions are the best we’re able to offer at this time. If there’s anything else you’d like to discuss, I’d be more than happy to do so.

Reviewed Dec. 7, 2023
I've bought from them once before and I loved the price although neither blind wants to roll right from the start. They be a buy one get one now and I was looking at a price of $47.99 to start with which was about what I paid for my first two. The price when I put them in my card which had no add ons which was $106.+ and I just don't understand why the cost is more than twice as much after adding to cart. Not at all what it says on site til added in your card is way different! Very disheartening as I was trying to buy myself a present because homeowner does nothing here about almost anything! BLAH, I AM MAD.

Hi Patty,
Thank you for sharing your experience. We strive to comparatively price our products, and we will take your feedback into consideration. In the meantime, I’d like to help make your experience better! Please email me at BrandAmbassador@selectblinds.com so we can discuss how I can help make things right.
Thank you!– Brian, SelectBlinds Brand Ambassador
Reviewed Dec. 2, 2023
I ordered grey, cordless-operated blinds. They came HALF WHITE and said they put somewhere on their website that they do this for HOA’s. What a joke! We don’t even have an HOA! We can’t use these hideous white plastic blinds that don’t open and they won’t return or refund.

Hi Andrea,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you, and have a great day!– Brian, SelectBlinds Brand Ambassador
Reviewed Nov. 26, 2023
The website increased the price by $100 after I put in my payment info. Before I clicked complete I went back through the cart to verify sizes and shades to be sure all was correct. I went back to the payment section to complete and it was increased about $100.00. I happened to notice because the order changed from around $850 to about $950. I went to the help section and she asked me if I had taken a screenshot of the amount when it was $850, I did not, why would I have done that??? I didn't realize they were going to change the price. I asked to speak to a supervisor and I was told "NO" that my complaint didn't warrant a supervisor. Needless to say I cancelled that order and will never do business with them again.

Hi Joani,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you, and have a great day!– Brian, SelectBlinds Brand Ambassador
Reviewed Nov. 25, 2023
I ordered three blinds for my windows and one for my patio door. All three blinds are badly made. Very thin and do not open and close evenly. These three blinds were so bad I didn’t even bother to open the patio door blind because it’s not worth the time putting them up. They say that they guarantee their work but they do not. These are garbage. Do not buy them. I want my refund. You can have your garbage back.

Hi Carrie,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you, and have a great day!– Brian, SelectBlinds Brand Ambassador
Reviewed Nov. 16, 2023
Select Blinds will change your measurements. My blinds are in short and when I complain, they said well we have the right for the tolerance we state that at the bottom of the product specifications. In other words, it’s in small print that most people don’t see they didn’t fit. They refused to take them back. I don’t understand how you can measure carefully sending the measurements and they changed by an inch or more and then say too bad.

Hi Steve,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you, and have a great day!– Brian, SelectBlinds Brand Ambassador
Reviewed Oct. 24, 2023
I followed the measuring directions provided and the window blinds fit perfectly! It looks great on our bathroom window. The perfect addition to our bathroom. Easy Install. We are 100% satisfied. Highly recommend this company.

Reviewed Oct. 21, 2023
I purchased several blinds from Select and they turned out ok. Nothing special but ok for the price. Decided to buy curtains for a large window; measured width and height and then ordered; very expensive but I thought they would be nice. Problem was there was no they; I received one large curtain; not two like you would get anywhere else. The brand ambassador has the same boiler plate response to all bad reviews; contact Brian and they will work it out; but that's not what happens; they will work it out for more money; that's their way of fixing the problem, that's why I say to read the fine print. It did say they sold curtains in one panel but it was not in the location where you would think it would be. That's their scam. Your order is wrong and you have to re-order to fix it and that means more money. Scammers!

Hi Donald,
I understand your frustrations, which is why we mention these are sold as single panels. This is where you put in your measurements at mid page. As we discussed, I can provide you with $312.62 in store credit and we can put in 2 orders at 66 X 86. The new amount due would be $239.38. If there’s anything else you’d like to discuss, I’d be more than happy to do so! .
Thank you!– Brian, SelectBlinds Brand Ambassador
Reviewed Oct. 20, 2023
I have bought cellular shades from Select Blinds for two homes now. They are good quality, easy to install, easy to clean and a great price! I have recommended them to friends and family and would look here first for any shades I may need in the future.
Reviewed Oct. 18, 2023
Ordered my simple blind on 10/6. Should have been delivered a few days ago. Tried to call and was unable to talk to a person but directed to a text message. Text messaging response was quite slow and in the end they could not tell me what happened to my blinds. Instead, just said I should hear from someone in 1-2 business days and then disconnected. Of course they have charged my credit card. I wonder if I will ever see blinds. Poor, poor customer service!!

Hello,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you, and have a great day!– Brian, SelectBlinds Brand Ambassador
Reviewed Oct. 5, 2023
We purchased roman blinds and roller blinds for our new house. We need outside mounted blinds with our windows. The roman blinds come 3.5" off the trim which leaves a large gap on the sides. These roman blinds are completely useless for the purpose of window coverage, especially in our bedroom where we ordered darkening lining. After calling the customer service they told us there is nothing Select Blinds can do as it's mentioned on the small print. This is true however it is very buried in the website and not at all clear in the ordering. They do have a fit guarantee however this was not applicable to us.
We are very disappointed in the service and product of Select Blinds.

Hi Joyce,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you, and have a great day!– Brian, SelectBlinds Brand Ambassador
Reviewed Oct. 4, 2023
Be aware that when ordering from this company Select Blinds, plan on at least a three week wait. Thus far it is one month and the shades have not been sent out yet from California. They said it was an error on their part but did not offer anything of consequence to speed up the three week process which is now just beginning. Don't be fooled. When you track your item/s and see that FedEx has a label, that does not mean that FedEx has yet received the shade from production in Mexico. The production is a weeks process and then shipping to Fed ex and Fedex to you is another two weeks. If you call their customer support number, there is no prompt for a live rep in customer service. The only way to reach a live person is if you need a designer to help you place an order...otherwise they are tardy answered quickly emails...and very slow response to live chats. The quality is decent but the frustration is guaranteed.

Hi Deena,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you, and have a great day!– Brian, SelectBlinds Brand Ambassador

Reviewed Sept. 21, 2023
In 2013, We furnished our new house with blinds from Select Blinds. We based our selection on recommendations by friends, cost and literature from the company claiming “Lifetime Warranty” for their products. Recently, one of our two patio door blinds failed. I contacted the company by phone to arrange for a replacement. The representative said that they would only honor their current three year warranty. I sent them a copy of the literature we received and a letter stating that their products had a lifetime warranty. Their reply was that the company that manufactured the blinds had gone out of business and they could only honor their own three year warranty.
She referred me to a designer to order new blinds for the patio door. However, the color that we have is no longer available. This means that we will have to purchase new blinds for the entire room in order to be sure that the colors will match. I am not satisfied with this reply since a lifetime warranty is a lifetime warranty. I am very disappointed that the company will not honor the lifetime warranty that was given with our purchase. We will go with blinds.com next time.

Hi Thomas,
We appreciate your honest feedback regarding the lifetime warranty. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you, and have a great day!– Brian, SelectBlinds Brand Ambassador
Reviewed Sept. 20, 2023
We bought this blinds about 4 years and a half ago. In between the first 3 years warranty a couple of them broke, maybe three. As soon as we hit the 4 years, they starting to break like crazy. We have now 6 broken blinds. This time we are going with a higher quality brand that warranties the blinds for a very long time. They look nice but they won't last you long. My sister had the same experience. They are just cheaply made.

Hi Veronica,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you, and have a great day!– Brian, SelectBlinds Brand Ambassador
Reviewed Sept. 4, 2023
If I had written this review a few weeks ago, I would have given it a good review. Upon reading the other reviews however it seems that the product and customer service is hit and miss. This has very much been our experience. We ordered shades for the top floor of our new house and were very happy with the results. So much so that we decided to use Select Blinds for the middle (main) level. The order included four motorized light filtering shades with the no tool headrail. We decided to go for the no tool headrail at an extra cost due to the persuasive promotion of the video and the ease of use.
We trusted the quality of the product due to our previous positive experience with Select Blinds. This, however, was a mistake. The fit of these shades alone warrants a poor review. The material of the shades is 1.5 inches narrower than the mount, meaning that essentially the shades simply don't fit. In addition, the 1.5 inch gap isn't symmetrical on both sides of the shade. One can adjust the mount to fit the frame, but if measured correctly, will not have much room to play with.
We contacted customer service to address these concerns, but they were outright dismissed because the 1.5 inch deduction is mentioned on the website, despite that the fact that the same website claims to be committed to 100% customer satisfaction. How were we supposed to know that this deduction for the no tool headrail would result in such a narrow fit without having some sort of a template to hold against the window and see its poor fit? Additionally, we placed the order over the phone with a design consultant, who never mentioned that the no tool headrail results in the more narrow fit and is therefore aesthetically unappealing in comparison to a traditional mount.
If this wasn't already bad enough, one of the mounts came with a missing part. Even though the customer care team acknowledged this specific concern, it's now been weeks since they initially promised to issue the refund. The customer service agents appear to have no autonomy when making decisions on customer service and are at the mercy of the production facility, whose responses are very arbitrary and are not to be contested internally. For example, the production facility has promised to send us a shipping label to send the defective shade back for further inspection (apparently, the pics we were provided are not to be trusted), but it now has been weeks and the label has not arrived. It's become our hobby to speak with the customer service agents on the phone two-three times a week to inquire about it.
It seems as though Select Blinds are great when things are going well, but unwilling to help if there has been a mistake or their customers are unhappy. We spent roughly 5k on their products since we bought the house in March, and it's a shame that we've now lost $1,600 on the four shade that we absolutely hate and that we will have to shop elsewhere for the window coverings on the remaining floor.

Hello Elena,
I apologize because you had a negative experience with us due to your Light Filtering Shades not arriving in the measurements you expected. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. My name is Brian, and I am SelectBlinds’ brand ambassador. I'm interested in what we can do to move from a negative review to a positive review. Please feel free to email me at BrandAmbassador@selectblinds.com, and we can discuss our options.
Brian
Reviewed Aug. 30, 2023
Selectblinds sold me broken blinds, made me ship back batteries 3 times to "have them checked out at the factory", didn't tell me what the factory found, and ultimately refused a refund or to send solar chargers which would have fixed the problem. We spent many thousands of dollars on blinds for our home, they didn't make a real effort to solve the problem. They sell faulty products and then treat customers very badly.
Reviewed July 15, 2023
Based upon a previous Select Blinds purchase, that we were extremely happy with, we decided to replace three other blinds in our home. We ordered the same thing but this time the quality was poor. The bottom rail was flimsy and the blinds were extremely difficult to lower after they were raised up. It took all my might to pull them down and when I did It felt like it would snap. Not only was it difficult to pull down they are not sized correctly. Two of the slats would not even reach the bottom of the window which left a gap when I could pull them down. We spoke with customer service but they would not do anything to resolve the issues unless we totally Re-installed the blinds and recorded a video. I told them that we had already took the blinds down and had to put back up our old blinds and recording a video was not going to happen. Select Blinds once offered a quality Blind, but unfortunately it is evident they now offer very cheaply made product.

Hello Colleen,
My name is Brian Royston, and I am SelectBlinds' brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options.
Regards,
Reviewed July 1, 2023
Ordered blinds from SelectBlinds.com. Followed their instructions on measuring my windows. All of the blinds they created are wider than the windows. Customer service has refused to honor guarantee.

Hello Kevin,
My name is Brian Royston, and I am SelectBlinds' brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options.
Regards,
Reviewed May 21, 2023
We were redesigning our master bedroom and needed something to completely block the sunlight from the East in the morning. I opted to call Select Blinds and work with a Design Specialist rather than figuring it out myself. Provided the measurements and the Specialist recommended a few things like getting a liner to completely block the sun. Paid almost $800 for 4 Roman shades.
When the items came, I installed it myself and realized the material is cut shorter on each side. Waited for the next morning to see how it plays out and my fear became a reality when a significant amt of light passes thru the gap, and it is even magnified when the light hits a wall and reflects back more light into the room. Tried to call Cust Service who repeatedly told me they specify it on their website that they deduct around half an inch in total from the measurement. I said the Specialist did not mention it to me and had I known, I would have reconsidered probably doing an outside mount instead. Supervisor said they cannot accept a return and instead offered me a discount for my next order! Help please!

My name is Brian Royston, and I am SelectBlinds' brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options
Reviewed April 25, 2023
The website says send in the window frame width and they will subtract 1-1.5 inches so the shade fits. I sent in a 38" wide frame. They sent me 38 ⅝" wide shade. It won't fit and they keep telling me it is within the margin of error.

My name is Brian Royston, and I am SelectBlind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options
Reviewed April 13, 2023
We have been long time Select Blinds customers and have always been happy with their product and service. We ordered the luxury motorized blackout shades because my husband is a first responder on night shift and I've being undergoing cancer surgeries and treatments. We needed the shades with side tracks so that there would be complete darkness allowing us to sleep regardless of the time of day and also help reduce the heat coming in from the windows. We ordered 4 shades. Of the four we ordered, only two worked. The other two kept getting stuck on the tracks when they would move up or down. The side guides on the dysfunctional shades are different than the shades that work (they are all the same type of shade).
I contacted the company and was asked to send in video of the measurements of the window as well as video of the shades that weren't working. I did all of this and asked for a refund. I was then told that I would have to send the shades back for inspection and if they inspected them and found them to be working properly, I wouldn't get a refund. I sent them back, but I also asked that when they test them, that they send me video of the test with the measurements (same as they asked of me) and the shades set up on the tracks that there were to be installed with.
Long story short- they received the blinds, sent a video of them hanging freely- not on the tracks- with no measurements to prove they were my blinds and said they worked just fine. 2 MONTHS LATER and I'm still going round and round with customer service. I keep getting the same response saying they work fine and the same video. I have repeatedly asked them to test the shades on the track and provide measurements and show the side guides since they are so different from the other blinds. NOTHING.
This is the WORST customer service I have ever received. I have no shades in my windows right now and no refund! I WILL NEVER, EVER PURCHASE FROM SELECT BLINDS AGAIN! This used to be a great company- I don't know what has happened to have it turn into this. Save yourself the hassle and don't order from this company.

Hello Elizabeth,
My name is Brian Royston, and I am SelectBlind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options.
Regards
Reviewed March 24, 2023
I purchased 4 motorized dual shades and 4 manual lift dual shades. There is a lot to be disappointed about. I regret purchasing the motorized option. It is not worth the added expense. Programming the remote for the multiple shades is a nightmare. It is much easier to just lift up the lesser expensive manual shades. The wifi hub is another programming nightmare and is another worthless expense. I misunderstood and thought it was necessary for remote control function but it is not. Select Blinds will not accept a return/refund for this item.
All of the blinds are cut more than the 1/2" - 1 3/8" less than the measurements that Select Blinds says is customary. The online warranty system worked well for the claim I submitted for one shade that arrived broken. The chat option is very sketchy. The operators on the other end are too informal. I had the feeling I was chatting with a very bored person who hates their job. The first issue I used the chat option for was a blind that I measured 1/4# too long and it makes a big difference with dual shades. But this blind was also a full 2" shorter in width. After some back and forth the rep offered to send a replacement for a nominal fee.
The other issue I used chat for was to ask about returning the wifi hub. I was told no, they don't take returns for anything. I said I understood that custom-measured items couldn't be returned but didn't think the hub fit that category. They said they would check further and get back to me. I received an email a couple of days later that said they were sorry but the hub could not be returned. That was all. So be mindful of what you think you need and want as far as upgrades and extras. Because the added expense is probably not worth it. Keep expectations low.

Hello C,
I am very sorry for the negative experience you have had with us. My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options.
Regards,
Reviewed March 16, 2023
I purchased a single blind to test out the fit, and was not satisfied with the gaps of light that penetrated through the sides of the blinds. I had a multi day back and forth with a customer service rep, and had to send 3 photos, only to be told they won't be issuing me a refund DESPITE the fact I placed a second $800 order for five more blinds of a different type. Super confusing considering they have a "FIT satisfaction guarantee" all over their site. Doubtful they will make this right, so I'm likely going to cancel my other order since I don't trust this brand and purchase at Blinds.com, because they have way better customer service.

Hello Brad,
I am very sorry for the negative experience you have had with us. My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options
Reviewed March 8, 2023
I paid over $500 for a rear door that has 5 panels. The second to last panel does not catch. They said they would send a new panel. I've emailed several times but still no panel. This has been going on for a while. There is no excuse for poor customer service like this. I would NOT buy from this company.

Hello Michael,
I am very sorry for the negative experience you have had with us. My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options
Reviewed Feb. 27, 2023
First off, their customer service is terrible. You can only talk to them via live chat or text and sometimes they are so inept that you need to tell them at least several times what your problem is. They have the worst cutting of blinds out of every company. I ordered blinds 4 times from them for the same windows. I got the first set and I told them that they were too long, slight measurement mistake on my part for the first time. They said to reorder and gave me a discount on one and one for free. I measured again and it was accurate 100%. I put in the correct height, they send me the blinds again and It's still too long. I order 39 inch height on the blinds and on the box it says 42 inches. I put up the blinds and it ends up being 45 inches from top to bottom fully down. So not only does the box say 42 inches which is off from what I wanted, the actual blind is way longer and isn't even the correct height on the box.
They tell me that there's "3 - 5 inches extra," very unnecessary. So you have no idea what random height they'll end up giving you and its not even accurate. I ask them what size should I order given my window height. They told me word for word to get 34 inch height. I assume okay well since it's 3 - 5 inches extra it'll probably fit with those extra inches.
I get the new set of blinds and now it ends up being too short. Not only that, but the "extra height" is even off from what they stated. It's only 2 inches instead of 3 - 5. By far the worst company I have ever dealt with. They just want to keep snatching your money and making you get remakes. You won't even know what measurements you will get. It's completely random and honestly don't even expect to get the size you want. They seem to not care at all and they won't offer you a refund even though they screwed up. Avoid this company at all costs, never trust them.

Hello,
I am very sorry for the negative experience you have had with us. My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options
Reviewed Feb. 24, 2023
I had ordered blinds for our whole house, and mis-measured one of the rooms. I contacted customer service and talked to Rovena, the nicest customer service rep. She said “I got you” and really came through. I was stressed that they were in production already but her and her team were able to make the change in time and save the day. I recommend Select Blinds for ease of ordering, follow up, and pricing! Looking forward to receiving them soon!
Reviewed Feb. 21, 2023
Ordered a series of 68+ blinds 5 years ago and they arrived with 48-inch wands, made sense to me as the windows are about 3 feet from the floor.. Ordered a series of the same blinds for similar windows a few weeks ago and they arrived with 24-inch wands. Our production facility has advised the product specifications were different in the past. As of 2021 they have been going by the new specifications for wands (...) If you would like a different size wand, they are $5 each + $5 for shipping. That needs to be announced up-front. Would the website be blocking a review when not recommending this product to a friend???

Hello Phi,
I apologize because you had a negative experience with us due to your Blinds wands not arriving in the length you expected. Our goal is to provide a positive user experience. We are always looking at ways to provide a better experience. My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right. Please email me at brian.royston@selectblinds.com
Reviewed Jan. 31, 2023
Do not buy blind anywhere else...this company is it. The blinds are fantastic and they are willing to help you with anything. Customer service/care is the BEST!!! Everyone compliments my blinds and they totally lightened up my house.
Reviewed Nov. 30, 2022
Yikes, I wish I had done my homework and checked out the reviews for Select Blinds before ordering. Clearly the company stalls and resists responsibility when they make a mistake. How are they still in business? I ordered 17 light filtering blinds (over $1000 worth), and 6 of them were cut too short, leaving a 5+ inch gap from the window sill to the bottom of the blind. The blinds were professionally measured; no mistake was made on my part. Okay, I thought, we all make mistakes. After some back and forth with their chat, I was told by Select to send pictures showing the full measurement of the blinds, which I did. I ordered 54" blinds, and the measurements showed that the blinds only reached to 44".
I thought that would be it, but then I was told that their "quality control" people had to look into it. Who had I been communicating with? Any reliable company would take responsibility for its mistake and make things right, and want to do so right away. Instead, I'm getting passed around, with no resolution or refund in sight, and I'm wasting a lot of time having to prove that they made the mistake.
I totally get that they need proof that the mistake is theirs, but I've never encountered a company that makes the customer jump through so many hoops. reading the other reviews, I'm nervous that I'll never see those 6 replacement blinds. That's all I've been asking for. Just send me the blinds with the exact measurements I submitted and paid for. So it's a gamble dealing with Select Blinds. If they make a mistake, you basically lose in time, money, and headache. It's not worth. Plenty of other companies with better reputations. I can't wait to see the "our apologies...our priority is customer satisfaction" message below after I post this. Give me a break. Just stand by your work and make things right when you make a mistake. That's what reliable companies do. And were exactly correct. Upon installation, the 6.

Hello Steve,
I appreciate your responding back to me with details of the issues.
First I want to apologize for the negative experience. I have processed a $394.38 refund back to your card. That is for the 6 shades that were cut too short.
Please let me know if I can assist you further. I really want to make things right for you.
Regards,
Reviewed Nov. 22, 2022
The customer service advisor, Dra' ** was very helpful and detailed in her assistance. She answered all of my questions and gave advice that made me more confident in my transaction with the company.
Reviewed Nov. 22, 2022
I've had trouble from the start. I ordered three cordless blinds, which are installed next to each other. Almost immediately they started acting up and it was clear they were not made well. One of them would not move AT ALL so I asked for a replacement. I actually didn't change them for a long time -- until I had a guest that was going to stay in the room. When I went to change them I realized that the holes for the bracket were wider than the original. I had hired a handyman to install them into concrete (it's a 1930s NYC apartment building) so it would be a hassle to put in new holes. And, since it's concrete, I'm not sure you could put holes so close to the existing hole. So now I have a blind that doesn't work and a replacement that isn't actually a replacement. Skip this company, try one of the many many other blind shops.

Hello Tanya,
I apologize because you had a negative experience with us due to your Blinds not arriving in the top-quality as expected. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options.
Reviewed Nov. 9, 2022
I explained my situation to Rovena about my disappointment with my order being delayed for two weeks. Rovena explained that after a certain time she's unable to cancel my order, however she did attempt to find a way to compensate me due to my order delayed. At the end of our conversation I was satisfied because of Rovena's actions. Rovena is very kind, respectful and knows how to mix real life situations while performing her duties. That's what I call a BALANCED customer service representative. Focused and open-minded. I may have said a lot or not enough about Rovena. But one thing for sure is I wish I could speak to her everytime I have any concerns. Thanks Rovena for making my day.
Reviewed Nov. 3, 2022
Spoke to Brett from Select Blinds. He took my Oder for 7 roller shades. He spoke intelligently, and was very thorough regarding the specifications of my order. He was also extremely pleasant. I haven’t had such a positive sales experience like this in a long time. Thank you Brett & Select Blinds!
Reviewed Oct. 27, 2022
Brett with Select Blinds was extremely helpful with my design challenges. So helpful with getting samples and so quick with the delivery. I will continue to contact Brett for his expertise in design and style.
Reviewed Oct. 8, 2022
Brett is my consultant. He delivered top notch service. He knows the product, asked lots of questions to be sure that he fully understood my situation, allowing him to help me best. Brett had me send him photos of the sliding glass door that I'm working with. I absolutely loved his manner and expressing his appreciation for me. I could go on and on. Needless to say, I will be a return Select Blinds customer because of Brett's attention to the details.
Updated review: Nov. 22, 2022
The company has resolved my complaint and I am satisfied with their attention to this matter.
Original Review: Sept. 29, 2022
I wanted to order quality shades for my upstairs rooms that I was having renovated. It looked like Select Blinds checked all the boxes. I ordered six shades and 5 of them did not fit properly. When I contacted them they said we didn’t measure down to the nearest 1/8” but up instead. We attempted to rectify the discrepancy by trimming down the window shades to the specifications that the size shades they sent me would fit into and they still were to wide.
I submitted another warranty claim for all 5 shades again and sent them detailed pictures of both the shades and windows. It would seem to me that once the window measurements were the size to accommodate the shades they custom cut they should fit. The company rejected my claims saying that it was my mistake even after adjusting the windows to accommodate the shades. Told me all the could do would be able to replace 1 shade at a shipping fee of $10 and I would have to repurchase the other 4. Why would I do that when clearly the shades they made didn’t fit even after appropriate adjustments were made to accommodate them. I’d be afraid they would send me shades that wouldn’t fit again and then tell me I made the mistake. These shades are very expensive and I am not about to spend more money on shades while I have 5 shades that I cannot use.
I am so disappointed. I have contacted my credit card company to dispute the charges. Customer service was not helpful. When I spoke with them the other day the woman said that she couldn’t make any decisions on giving me a discount if I purchased replacement shades. Said she would have her supervisor call me. No one ever called. I would never recommend this company to anyone.

Hello Marilyn,
I responded to you on October 31 with the following:
I understand your frustration completely. What I have done is refunded you $270.56 back to your credit card with my deepest apologies.
If I can help you any more, please let me know.
Regards,
Reviewed Sept. 14, 2022
Several months ago, I ordered a remotely powered Roman shade for the window in my kitchen. Over the months, I and another very capable young man have been unable to install the shade. There is a problem with hardware and the depth of window with regard to the battery pack. Today, I finally called Select Blinds and spoke with customer service representative, Rovena **. Ms. ** immediately understood my ongoing issue with the remotely operated Roman shade. Since the issue could not be readily corrected to allow the shade to be installed, Ms. ** issued a new order for the same shade with a manual method of raising and lowering the shade.
She requested that, once the new shade arrived, I donate the existing remotely powered shade to Habitat for Humanity. The willingness of Ms. ** to help and to retain the goodwill of her customer for Select Blinds was incredibly appreciated. I will return to Select Blinds for other window treatments and do recommend Select Blinds to everyone who is in need of new window treatments.
Reviewed Sept. 2, 2022
Worked with my representative Brett ** who provided excellent customer service with helping me place my order. I have shopped with Select Blinds several times and each time Brett provided excellent service.

Thank you so much for taking the time to share your amazing experience with us thank you for choosing Select Blinds!
Reviewed Aug. 30, 2022
It was very easy to order the samples and place an order over the phone. The person who assisted me, Brett, was thorough and confirmed the information to ensure the order was accurate. The shades arrived and they were exactly as expected. When I emailed Brett to order more shades, he responded the same day with a call and placed the order for me. Also the company honored the promotion that was available on the day I ordered my samples. Terrific customer service, and we are really enjoying the product.

Thank you so much for taking the time to share your amazing experience with us thank you for choosing Select Blinds!
Reviewed Aug. 27, 2022
We ordered 5 motorized roller shades and they don’t fit. My father took our measurements while he was visiting as we have been in NICU with our baby for the last month so he was just trying to help out. Appears he measured window, but didn’t extend to the trim so they don’t fit right after the deductions select blinds takes.
I understand this was my dad’s fault, but it would be great if the FIT guarantee worked more in the customer’s favor, especially when spending $2k on blinds. I chatted with Emily who informed we get up to a max of 4 reorders, but only 1 per order. I asked if they could make an exception to allow me to get all of my 4 reorders on this order and then I just have no more left on future orders. We were planning to get shades throughout the house and patio. She said they could not. I was trying to explain to my husband before responding to her and she disconnected chat due to inactivity. Never asked if I was still connected, if I wanted to get the one replacement or if there was anything else I needed. She just let me know she was ending the chat. Geesh, usually customer service at least asks how you want to proceed. Definitely an expensive mistake we won’t make again.

Hello LaTesha,
I apologize because you had a negative experience with us. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to move from a negative review to a positive review, we want to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options.
Updated review: Sept. 5, 2022
Select Blinds' brand ambassador Brian ** was able to offer me a satisfactory resolution to this problem. I appreciate his willingness to step in and will probably shop at Select Blinds again as long as he is working there.
Original Review: Aug. 26, 2022
I recently purchased two motorized roller blinds from Select Blinds for about $1,200 total (ie: they were not cheap). The blinds arrived approximately 1/4" wider than the width I ordered and did not fit inside my window frames. In other words, the blinds were unusable. When I sent Select Blinds a photo of each blind against a measuring tape to demonstrate that the blinds were wider than what I ordered, they claimed they did not have to replace the blinds because their website stated that the blinds would be made 3/16" wider than requested.
When I asked them to show me where on the website it stated this, they informed me that next to the text field in which the customer enters his desired width for the blinds, there is a clickable button that takes the customer to a dozen bullet points of fine print much further down on the web page (below the "add to cart" button) where it states among many other things that the particular type of blinds I was ordering would be made 3/16" wider than specified.
I cannot fathom why they would not present this extremely pertinent information alongside the text field where the customer is asked to select his width to within an eighth of an inch instead of presenting it in the legalese *after* all the other customizable options and the "add to cart" button. It is my opinion that this information is presented in a deliberately obscure manner in order to extort money out of customers. Please avoid this company. In the past, I have ordered blinds from both The Shade Store and Blinds.com and both companies are far more reputable than this one.

Hello Will,
We apologize that your Roller Shades did not arrive in the measurements as you expected. We have a 90-day satisfaction guarantee that if there is a defect in a product’s material or workmanship, we promise to resolve the issue at no cost to you for up to 90 days from the date of purchase. My name is Brian Royston, and I am Select Blind's brand ambassador. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options.
Reviewed Aug. 26, 2022
I really wish I could leave ZERO stars. I ordered blinds, they were the wrong size, Maricella at Customer Service told me she would send me an email to send them photos of how the blinds were incorrectly cut and had none of the factory deductions their website specifically mentions they take to make the blinds fit. No email. I had to call back the next day and was told to email them the photos, within one day they emailed back to say the factory made the shades to spec and they were within tolerance. When I asked how that could be as I ordered 36 inch shades and got EXACTLY 36 inch wide, inside mount shades with NO allowance deductions taken at the factory the customer service stopped answering me.
It's criminal, actually, to charge people for such a poorly made product and then pretend that it wasn't their mistake. Pretty shameful response on their end and I gladly took my business elsewhere and got a better price with more options for customization and blinds that actually fit my windows! Save your time and your money. Not only do you not get what you pay for, you can't get a refund and the customer service attempts to insult your intelligence. Zero Stars.

Hello Amelia,
We apologize that your Blinds did not arrive in the measurements you expected. We have a 90-day satisfaction guarantee that if there is a defect in a product’s material or workmanship, we promise to resolve the issue at no cost to you for up to 90 days from the date of purchase. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options.
Reviewed Aug. 24, 2022
Rovena ** was helpful and extremely easy to understand. Made my purchase easy and asked the questions that I needed to make things correct. She helped me with measurements and the colors. Explained all facts.

Thank you so much for taking the time to share your amazing experience with us thank you for choosing Select Blinds!
Reviewed Aug. 22, 2022
Brett provided excellent service. He was patient and walked me through the entire process. My window situation is unique and he took the time to carefully examine the setup and to make sure I understood my options. He sent samples promptly and followed up exactly when he said he would. He was courteous, professional, and thorough. It's important that all the details be exactly right for a custom product and I feel confident that this has all been handled correctly on his end; I'm eager to see the finished product, knowing how meticulously Brett considered all the factors involved. He made sure he wasn't satisfied until I was. Excellent customer service!
Reviewed Aug. 20, 2022
I bought a pair of very expensive roller blinds (the ones that go installed inside the windows and you pull the down with your hands). We got two roller blinds that were excessively longer than the size I asked for. OF COURSE, they refused to recognize their mistake and refused to refund my money or even re-do the product or crop it or anything. They literally told me this:
"If the roller blinds don't work then you should donate them"... I was literally petrified with their response. I charged the amount back to my bank because Select Blinds refused to issue a refund over and over. Unfortunately the bank rejected my petition because Select Blinds lied to them saying that they offered a "partial refund" for one of the blinds lol, which is not true. DO NOT BUY HERE, buy anywhere else. At least you'll be scammed by someone new and not by these people who apparently scam and cheat people every day.

Hello Ari,
We apologize that your Roller Blinds did not arrive in the working order you expected. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you. If you can do me a favor and send me a picture of the issues with the blinds, I can look into this more My name is Brian Royston, and I am Select Blind's brand ambassador. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options.
Reviewed Aug. 16, 2022
Brett at SelectBlinds.com is very professional and knowledgeable about the product we purchased. I’ll definitely keep his contact info for future needs. Looking forward to installing our new blinds. Thanks Brett!
Reviewed Aug. 9, 2022
I ordered white roman shades but got YELLOW. I went through the whole process, sending them pictures of the sample vs. product and they basically told me too bad - no refund, no exchange, no making it right. I ended up having to dispute the charge on my cc. User's recommendation: Buy your products literally anywhere else.

Hello Susan,
I apologize because you had a negative experience with us due to your Roman Shades not arriving in the color you expected. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My name is Brian Royston, and I am Select Blind's brand ambassador. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options.
Reviewed Aug. 9, 2022
I ordered 4 shades online. I transposed height with width, so none of them fit. Completely my fault. I called SB to reorder and got the first one for $10 and the other three at a fantastic price. Unfortunately, I failed to get the name of my customer service representative. Would definitely use SB for future orders and would recommend to family and friends.
Reviewed Aug. 6, 2022
Their blinds are much easier to mount and dismount from their brackets than other, cheaper blinds I've purchased, and the quality is really good. They do an excellent job of blocking light and raise and lower with minimal effort. Just don't make any mistakes measuring your windows at all or you are totally on your own. Their website likes to strike this encouraging "Don't worry, you got this and we're your partner here!" tone, but unless you just order one blind you're going to be wasting your money if you purchase a blind that doesn't fit, since their F.I.T. guarantee only covers one blind per order.

Hello Brian,
I apologize because you had a negative experience with us due to our FIT Guarantee. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My name is Brian Royston, and I am Select Blind's brand ambassador. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options.
Reviewed Aug. 4, 2022
I purchased an outside mount roller blind and installed it according to the installation instructions. I used my own drywall anchors as they do not provide them despite the installation instructions recommending that you use them. After one week of use, I gently pulled down the blind and one entire bracket come out of the wall, pulling the blind down with it. The drywall anchors came out of the wall and left two large holes in the wall.
Obviously the holes are precisely where the bracket needs to be placed in accordance with their installation instructions. When I reached out to let them know that their product had caused this damage to my wall and ask for advice on how I could re-install the blind given that these two holes are now useless I received an email saying "patch the holes and reinstall". Very helpful...
Obviously you can't "patch a hole" where a drywall anchor has pulled out and then hope to put a drywall anchor back in that same hole and have it hold. When I pointed this out and suggested that they re-send a roller of a longer length so the bracket could be installed in a new location, and to include drywall anchors that they can guarantee will hold their product firmly to the wall, the response I got was "we don't send drywall anchors, use fit to measure to replace blind". I don't even know what that means. The customer service is pretty appalling. So as long as everything works correctly (obviously in my experience it did not...) and you don't need further support from Select Blinds, you're probably fine. But if their product is faulty or causes damage you are 100% on your own with that.

Hello Alissa
I apologize because you had a negative experience with us due to issues with installation. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My name is Brian Royston, and I am Select Blind's brand ambassador. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options.
Updated review: Aug. 8, 2022
A customer service manager reached out to me and resolved this issue. He was great to work with! As was the sales agent who assisted me with placing a new order!
Original Review: Aug. 3, 2022
I was sent dual shades that were not as advertised. I spoke with a gentleman yesterday stating I would be refunded if they could not replace a few pieces that were different shades of blue that wasn’t shown or mentioned in the listing. Today I’m told they can’t send the pieces and refuse to refund me or even just send me different color shades. Spoke with a supervisor who refused to do anything other than have me pay more money for different shades at a discounted rate, despite being told I could be refunded yesterday. Then the supervisor hung up on me when I wouldn’t agree to their choice of resolution. Terrible service!

Hello Kourtnee,
I apologize because you had a negative experience with us due to your Dual Shades top and bottom headrail arriving in a different color than you expected. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. My name is Brian Royston, feel free to email me at brian.royston@selectblinds.com.
Reviewed Aug. 1, 2022
Select Blinds does not care for their customers and refuse to refund money when the blinds don’t fit or work. Their fit guarantee is a joke, read the fine print folks, they don’t give refunds! They claim to offer customers an Oops factor but they will charge you more then the original cost (which was over $1k worth of blinds). Customer service was not helpful and I refused the delivery, sending it back. They still refused to refund my money. This company is a scam and I’d recommend you not purchase from them. Horrible customer service!

Hello Amy,
I apologize because you had a negative experience with us due to not receiving the top-quality window treatment as you expected. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com so we can discuss this more.
Reviewed July 25, 2022
Dra’, the representative, made it very easy for me to place my order with the details I was looking for. She was able to answer all my questions and concerns and clearly explained the timeframe for delivery.
Reviewed July 22, 2022
I spoke to 3 of their customer service reps while I was ordering Roman Shades....They explained installation, background liner, etc. and assured me if I wasn't happy with the final product (it's hard to tell from a 4 inch swatch how it will look when finished for your particular room)..that they would "make me happy" without having to order a whole new shade....They were only helpful BEFORE making the sale....No manager or "design consultant" called me back until I did a Google review....Brian responded quickly to that review with his contact information....Days later, he finally said that there was nothing he could do is order me a new shade with a discount..probably 10%!!!! They actually wanted to make more $ off of me!!!! Awful Company!!

Hello Ivanka,
Again, we are very sorry for your poor experience. We tried many times to rectify the situation over the phone, via email, and now through reviews. Unfortunately, it doesn’t appear we can come to an amicable solution. Still, we appreciated your business and wish you the best”
Reviewed July 21, 2022
Was light filtering roller shades but quality was not as expected and price is too high for product received. No refund available. Wanted to use chat online but didn’t work. Overall not pleased with purchase and will never shop here again.

Hello Ethel,
I apologize that you had a negative experience with us due to not receiving the top-quality roller shades you expected. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. My name is Brian Royston, and I am Select Blind's brand ambassador. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options. I'm interested in what we can do to make things right for you.
Reviewed July 18, 2022
I was worried about buying custom blinds, so I ordered the samples. The samples were okay quality so I followed their measurement instructions and called a service agent before ordering. The order took 3 weeks to arrive and half of the order arrived out of specifications. The quality was not anywhere near the sample quality. They were also too large for the window. Their "worry-free" return policy is a lie. When I tried to reorder the ones that were out of spec, they sent me an invoice with an extra $50 charge to remake the blinds that they said were incorrectly sized. This company is a scam and they were prepared to deny our request for a refund at every turn. Customer service was extremely rude or unresponsive. Now I'm stuck with hundreds of dollars of blinds that don't fit. Their only resolution is to pay for more of their blinds. Do not buy from this company!
Reviewed July 8, 2022
I have purchased from this site multiple times in the past. Most recently I purchase 6 shades/blinds, one of which was a corded classic roman shade, with the cord located on the back on an inside mount shade. within 6 months, the cord lift device failed and can no longer keep the shade open at all. Called their customer service and was asked to send an email demonstrating the issue, which I did. I also explained that sending me the same product with the same exact setup for the cord will end up resulting in the same issue since the cord's location on the back is hard to get to on an inside mount and due to the angle and pressure it puts on the cord pull, it is most likely going to fail again.
Seeing how slow and frustrating the process has been, I find it irritating to know that I might have to deal with them again in few months over the same issue, when all could be avoided by replacing with a similar enough product that will potentially solve the issue for good.

Hello Sam,
I apologize because you had a negative experience with us. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My job is to make sure our customers are given 5-star service and any mistakes made on our end are made right. My name is Brian Royston, and I am Select Blind's brand ambassador, Please feel free to email me at brian.royston@selectblinds.com
Reviewed June 28, 2022
We are so impressed with the speed in which we received samples and personal phone call from Brett **. We followed up and he honored his best discount so we ordered woven woods for 3 main rooms in our home. They are beautiful, clean, coastal, and just what we wanted. They were also very simple to install. We love the cordless option and the top down option for one of the rooms. So happy with them that we just ordered the same for our bonus room through Brett. Highly recommend Select Blinds and be sure to ask for Brett **!
Reviewed June 13, 2022
Rosina know the products. She listens, is polite, pleasant and positive. She made the ordering easy. She provides excellent answers and guidance. She mentioned the lead times, the trends of popular choices.
Reviewed June 7, 2022
Our customer service representative, Dra' **, was courteous and understood exactly what we wanted. When she realized we had been sent the wrong samples, she immediately informed us and sent new samples. This changed our minds on what we were originally going to purchase and we are so happy that she assisted us. Her caring attitude will have us recommending Select Blinds and Ms. **.
Reviewed June 3, 2022
I ordered two shades for my kitchen from Select Blinds. They did not send the correct brackets for an inside mount that I ordered. I called to have the correct brackets sent and this representative on the phone was extremely rude and unprofessional. They have no customer service skills and are helpless in correcting the problem. I highly do not recommend ordering anything from them!

Hello Rose Mary,
I apologize because you had a negative experience due to the rude customer service you experienced because you didn't receive your mounting brackets. Our goal is to provide a positive user experience, so the feedback given is greatly appreciated. I have put in a request to have the mounting brackets sent out to you for both shades. My name is Brian Royston, and I am Select Blind's brand ambassador. Please feel free to email me at brian.royston@selectblinds.com.
Reviewed June 1, 2022
Ordered the Motorized Black out Shades, the original order worked out great, as a matter of fact I bought 2 more. The issue is the customer support, I had an issue with one of the motors, called, made the claim, sent in the Video, had to wait 3 days for an approval to return damaged unit, sent the unit, received a new unit, that unit did not hold a charge, called back, had to make another claim(upload video) wait 3 days, then they issued a call tag, I sent the unit and now radio silence, its been 10 days no info, called, 40 minutes after the call still no new motor, I willing to buy a new motor, customer service supervisor says they can't sell me a new motor. This company needs to work on their internal communication, they do not have clear communication with their production facility they need to document each claim better and be able to offer the support they claim. This issue has been going on since April and I still do not have a solution.

Hello Rolando,
I apologize because you had a negative experience with us due to customer service and motor issues. Our goal is to provide a positive user experience and are always looking at ways to provide a better experience and better customer service. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you. My name is Brian Royston, feel free to email me at brian.royston@selectblinds.com and we can discuss our options.
Reviewed May 26, 2022
I spent 2k on Premium shades. After 2 days of use they began to fall apart. The product promoted in pictures and listed as "premium" does not match what is sent. I sent pictures to the company. They stated this is normal for the natural grass shades. I sent more pictures as the blinds continued to fray, strings coming out all over, and bending on the sides. They got worse and worse within just one week.
The company still denied anything was wrong. Natural shades that are 2K should not do this. I have experience with natural shades. Furthermore the sample does not have fraying, so why do the blinds after minimal use. It is sad they don't stand behind their product and are deceitful to customers on the quality they are buying. I have side by side photos to show proof of the quality issues. Recommendation: Do not buy from this company. Cheap product from out of the US. Falls apart and they won't help you resolve.

Hello Kiara,
I apologize because of the negative experience you had with us due to issues with your Woven Wood Shades. Our goal is to provide a positive user experience, so any feedback you can give would greatly be appreciated. We are always looking at ways to provide a better experience and better customer service. We have put in a call to our vendor to see what we can do to make this right. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options.
Reviewed May 14, 2022
Select Blinds is a group of very professional technician and team players that help you to find the beautiful vertical blinds that I needed for my home. Thank you very much. I am happy and will return soon.
Reviewed April 27, 2022
Best customer service agent I have had in a long time. Tatiana ** was articulate and knowledgeable. A great help for sure. Still waiting on blinds, but Tatiana was able to provide me a good deal of info.
Reviewed April 27, 2022
I ordered 4 motorized blinds for my yacht. Within 6 months one of the motors stopped working. This company says the warranty is good for 3 years. Don't believe them. They won't stand behind their product. I filed a claim and was denied. They said I needed to send a video of the reason it won't work. IT'S NOT WORKING! Stay away from this company. Too many others out there that stand by what they sell.

Hello Dan,
We apologize for your Blackout Cellular Shades not working the way they should. If you can send a video of them not working so we can show our vendor and can process a possible warranty remake. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you.
My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this right for you.
Reviewed April 20, 2022
I do not recommend this company. The pictures don’t represent the quality. The colors aren’t the same either. I was told it was my fault because I didn’t order a sample. I spent over $1000 on this order and I can’t even do an exchange.
Reviewed April 11, 2022
I called about an order I had placed this morning and Maricella R. was extremely helpful in answering all my questions and assisting me with my order! She adjusted my window measurements and walked me through the pros and cons of a few different options. I will definitely be using them again for custom blinds!
Reviewed April 6, 2022
We ordered blinds for a new house, 14 in total. We measured the openings exactly. First, the blinds were delivered damaged. The bands holding the boxes together ripped the boxes and damaged the headrails. Upon measuring the blinds some are 1/2" - 3/4" too short. They do not fully cover the windows. I called to discuss this and they refused to replace anything but the blinds that were damaged. They blamed me and said the website makes it clear they cut off 1/2" or more from your measurements and I misread their site. The rep continued to blame me for them not fitting. Their site also specifically states "If there is a defect in a product’s material, workmanship or it was not made to the same size and specifications you ordered, we promise to resolve the issue at no cost to you for up to 90 days from the date of purchase. We even pay for shipping!"
When I referred to this guarantee, I was told that I was misunderstanding this too. Upon further review, the guarantees on their site are full of contradicting statements. I was told if I wanted the blinds remade with the measurements I ordered I would have to pay an amount that was about 25% less than the original order. This is not a satisfaction guarantee. Do NOT do business with this company unless you are comfortable losing your money and being stuck with a product that may not fit. I am beyond disappointed, they could have had a loyal customer that would have ordered from them many times over.

Hello Audrey,
We are sorry to hear your Faux Wood Blinds came damaged and not what you expected. Yes, it is true, all of our products are custom made here at Select Blinds, for this reason, if you happen to make a mistake when placing your order we do not accept exchanges or returns. I see we are remaking 2 of the blinds, but I wanted to ask if you could take pictures of the blinds that you stated are not the right measurements being measured so I can see what the dimensions are?
Reviewed April 4, 2022
My Customer Service Representative was Brett G! He was extremely knowledgeable, helpful, kind, and the best customer service person I have ever had!! Just amazing! Excellent communication during the ordering of my Blind and Door Shade!! He helped me get the samples so I could match my window and door! Incredible! It is ordered now and it went smoothly working with Brett!! Thank you very very much for all your hard work!! Awesome!! I highly recommend Brett G as Employee of the Month!! If you guys do that program!
Reviewed April 4, 2022
This is the first time I bought blinds. I had my handyman take measurements but then I accidentally swapped them when ordering. My handyman noticed quickly that they don't fit. I called the customer service department and Gezzelle was super helpful and was able to have the blinds recut only for a shipping fee. She didn't make me feel dumb and was patient.
Reviewed March 23, 2022
The blind I ordered kept popping up after I had extended it to the max of its ability. The company requires a video to submit a claim that is less than 4 MB, I could not accommodate. So when I called the third time, Rovena understood my frustration and replace the blind for me. I was grateful that I didn't have to spend any more time on this issue. I have ordered multiple blinds from this company and never had had an issue. So it must have been a fluke.
Reviewed March 16, 2022
I do not hear very well but, I think he said he was Jay. That is the only thing I am confused about. He was knowledgeable, helpful and very professional. Customer service rating, ***** 5 stars. I would say, he is a great asset to this company.
Reviewed March 15, 2022
I made a measuring mistake, they were able to replace one for free and charged reasonable price to remake the others, my customer service person, Jay, was most helpful in the process. I would definitely order from this company again.
Reviewed March 10, 2022
Robvina (sorry may have misspelled her name) was professional, kind and listened to what we needed in a blind. She helped us pick out the exact blinds we were looking for. She did not rush us off the phone. Thank You!
Reviewed March 10, 2022
I ordered the 2 1/2" Classic Light Filtering Sheer Shades in addition to some cellular shades. Ordered the sand color and the headrail is quite large and a peachy-yellowy color. Sent photos and was told that it "complimented" the shade color. It very much does not. Most reputable companies provide a one time courtesy exchange. Sand is a cool tone and the headrail absolutely does not compliment the color of the actual shade. I had thought that a courtesy exchange would be appropriate, as I have many other large windows to cover in addition to but will order elsewhere. Being out over $700 for two treatments feels very discourteous since you cannot see the headrail sample and two inside mount measurements creates confusion.

Hello Anna,
We are sorry that your shades headrail was a different color than you expected. I have checked with our vendors and the color is their chosen rail color for the fabric. All of our products are custom made here at Select Blinds, for this reason, if you happen to make a mistake when placing your order we do not accept exchanges or returns unless the product is defective. However, we can offer a steep discount for a remake. Please feel free to email me at brian.royston@selectblinds.com
Reviewed March 8, 2022
Dra’ was so patient and helpful in assisting with measuring and suggestions for Roman Blinds. She helped me from start to finish. She did everything she could to maximize my discounts. All in all, a great experience.
Reviewed March 7, 2022
Please think twice before ordering any of these products from them. Once you order, there is no more customer service period, and you're stuck with a product that you have no use for!! It's truly sad that they are not willing to take responsibility for the screw-up!!

Hello Mark,
We are sorry for the issues you are experiencing with us thus far. Our intent is to provide top-quality window treatments that you can count on. I looked into this issue, and have a few questions for you. My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss more.
Reviewed March 3, 2022
I ordered blinds for my living room with Select Blinds last year and they turned out so beautifully. The install was simple and the quality is great so when it came time for me to order blinds for my bedroom, I obviously went back to Select Blinds. I called their customer service team to help split my order onto two credit cards and had *the most* pleasant experience with Brett G from their customer service team. He was friendly, accommodating, and made me trust the company even more.
Updated review: April 16, 2022
A few weeks out I am able to say that I am satisfied with my blinds. The original blind material I ordered was not available for my re-order (probably because the dye lot was yellow). I was offered the option of choosing a new material. I chose to go with what seems like the most popular material/color (Jute wheat) and the new blinds matched the sample and pictures. They look good and so far operate without any problems.
The new blinds (which are inside mount) came with flaps on the ends, which the original blinds had & were not supposed to be on inside mount blinds. The company agreed that they shouldn't be on inside mount blinds but the replacement blinds also had them. You can see the flap on one of the blinds after installation. However the blinds are just one element of the room and I did not point this out to the company because I had already spent a lot of time working with the company to get the new blinds.
Original Review: Feb. 24, 2022
My natural bamboo blinds came in a very unnatural shade of bright yellow. I called to explain and they asked for pics via email, which I provided. They said they would send a sample of the color I had chosen and that I needed to send back pictures showing that they did not match. I happily did that and expected things to be resolved. Instead I got an email back saying that quality control had reviewed it and they could only offer a discount on new blinds because the color was due to natural variation.
You can tell that the color is applied to the surface of the blinds by looking at the ends. This is not naturally occurring, but due to a faulty dye lot. I chose a featured color of blinds and I'm sure if it truly was meant to be the color of a pencil they wouldn't be featuring it. I spent $540 on 2 blinds that can't be used. I provided all documentation, which I would have thought would resolve the matter. Because I bought online I can't even speak to the person who supposedly reviewed my pictures.

We are sorry about the issues you have been dealing with. From what I see, it looks like one of our customer service agents is looking into getting a remake for you. The color you choose may have been discontinued, so we are asking our vendor if they have something as close to the color you choose. My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this right for you. Please email me at brian.royston@selectblinds.com.

Reviewed Feb. 22, 2022
Bifold shutters do not have a track or other mechanism to keep the center of the bifold blind to the inside of the window frame as shown in all the pictures. The center free floats into the room and the blind pulls from the blind frame to float open when adjusting the slats. Called support, advised them of the situation and that this is over a sink so the inside edge blind floating outward over the sink is inappropriate. They are sending magnets to hold them open or shut, not sending any track to correct the problem. It is correctly measured and installed. Would never have ordered this for this particular application if the truth had been disclosed. The bifold representation on the website for select blinds is completely false. Order number **, ordered two of these for a pair of corner windows. Very disappointed.

Hello Brianna,
After looking at a few things, I wanted to ask you if the bottom frame is level and the doors open without catching on anything? Our goal is to provide top-quality window treatments at budget-friendly pricing. My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options.
Reviewed Feb. 11, 2022
Maricella in customer service was extremely friendly and helpful in completing my order for honey comb blinds, which I had started online. She guided me through the measurement and ordering process and made me aware of any savings that were available. Very pleased with the service so far.
Reviewed Feb. 11, 2022
We have been shopping for custom blinds for our new home for sometime, exploring various options. We now consider it fortunate that we discovered Select Blinds. With numerous interactions, both phone and email we were always treated with courtesy by professional sales and service representatives. In particular, our sales person, Steven "Brett" **, was just fantastic. Brett's attention to detail was very important to us and so much appreciated. It's the people you deal with in buying situations like this that make all the difference.
Reviewed Feb. 4, 2022
Fun and amazing Experience! She actually made ordering something and having to redo measurements etc. fun! We laughed a lot and it was not tedious at all! She was very accommodating, professional and also fun to talk to you! She even talk to my husband and I both on speakerphone to make sure we got everything correct!
Reviewed Jan. 19, 2022
I received my blinds with some damage. Company was willing to do whatever it took to make it right. But I decided that the damage would be hidden so I installed them. I'm glad I did!! They are absolutely amazing!! These are the most beautiful blinds I've ever purchased!! Thank you so much!!
Reviewed Jan. 12, 2022
The customer service is beyond great. I had Maria and she was understanding, knowledgeable and patient; very thorough and helpful! She made an ordinary dreaded call so easy and productive. I truly recommend Select Blinds as an honorable company.

We Love that your a happy customer thank you for choosing Select Blinds!
Reviewed Jan. 4, 2022
After ordering my 1st set out of 5 I've planned, I've called them to let them know they have incorrectly placed my phone order. After requesting a color change, they've let me know I'm out of luck. That I was over the time limit even though I was over the 24 hour allotted policy even though I was left with no option but to call them on Monday after a holiday weekend. Oh yeah, this was a supervisor who called me who basically told me too bad, too sad. Unbelievable level of customer service.

We apologize for the issues you have gone through on this order. All of our products are custom made here at Select Blinds, for this reason, if you happen to make a mistake when placing your order we do not accept exchanges or returns. However, we do have a few different policies in place if you happen to make a mistake. First if you do happen to make a mistake while measuring your window we have what's called our Fit Guarantee with this policy we can remake 4 shades for the life of your account
Reviewed Dec. 9, 2021
Because of an error in measurement my shutters do not fit. I called customer service and they gave me a better price on a re-order but I was not satisfied with that so I cancelled the order. The FIT guarantee is misleading. Then I changed my mind and called to again place the order and was told that they would see if I would not be charged for the extra inches. She called me back and told me the extra inches would be no charge...but the price did not change from the re-order so I told her to just cancel. Then I changed my mind again and tried to re-order but was told the price would increase. I realize I was all over the place but I was so disappointed they did not fit and I am 74 years old and I did not understand the measuring process for an outside mount.
I also read a review that someone else made the same mistake with shutters and they replaced them free of charge and told them to give the wrong ones to Habitat of Humanity. I also asked for suggestions to mount the ones I have on the inside of the window because they fit there and they just said it couldn't be done. The customer service supervisor was Cathy. I have to say the product is beautiful and the installation would be very easy if they fit.
Reviewed Dec. 9, 2021
Ordering online with the help of Rovena ** made things simple. The ordering system the company has is the best I have ever seen. Installation instructions for all products is great. We ordered samples of the colors and they were sent out in two days! The final order and payment was very easy with the help of Brett. My wife and I was very impressed with the company from the start to the finish. Great customer service and we are very excited to receive our shades. We would recommend Select Blinds to anyone ordering blinds or shades.

Thank you so much for taking the time to share your amazing experience with us thank you for choosing Select Blinds!
Reviewed Nov. 24, 2021
Due to a measurement error, three of the honeycomb shades I ordered did not fit in the windows. One shade was finally replaced under the FIT guarantee, but for an unknown reason the order was cancelled. Four weeks after my initial call and discussion, I was able to contact Customer Service to discuss again to find out the status of the three shades. Unfortunately, no one followed up with me during this time. The second issue was that two of the shades were damaged during shipping. Primarily because there was not enough packing material in the box so the four shades were able to easily move around inside the box.
In less than two days, Marisela in Customer Service was able to get the FIT guarantee order placed and work with the Production Manger to get an account credit issued so I could finally replace the two damaged shades, and in the correct dimensions. Marisela went above and beyond to get this situation sorted out. She went down to the Production Manager's office so she could explain to him, face to face, what the issue was and the best way to remedy it. Marisela then called me to explain how Select Blinds planned to solve this. I was able to receive the account credit a short time later and plan to order the two new shades very soon.
I previously worked for a manufacturing company that was successful because of its Excellent Customer Service policy and culture. Marisela exudes Excellent Customer Service. I will definitely recommend Select Blinds to friends and family and I will purchase window coverings from them in the future when the opportunity arises. Thank you!

Hello Tara,
Thank you for your amazing review! We are so happy to hear our customer service team was able to help you out with the issues you experienced.
Reviewed Nov. 20, 2021
She was knowledgeable, pleasant to speak to and a great representation for your company. I wish all companies had someone as good as her on the phone with her knowledge and willingness to help. We purchased a house full of blinds six years ago. She was able to look up the purchase. Then told that the blinds were No longer made it in the exact style that we ordered. She found a similar style and similar colors and is sending two to choose from.

We Love that your a happy customer thank you for choosing Select Blinds!
Reviewed Nov. 16, 2021
New home and we ordered blinds for 6 windows. They arrived as promised and were much nicer than expected. 5 were easy to install. 1 was off a bit in measure. I called for suggestions on how to correct that now and was greeted by a very friendly representative who offered a low cost solution to my issue. I will purchase from them again!

Awesome! We are so glad to hear everything has gone well for you and your home.
Reviewed Nov. 11, 2021
The website is blocking bad reviews. If that doesn't tell consumers about their business practice, I don't know what will. I tried to review the product and it said "Could not submit the review. Please try again later." 6 out of 8 caps came with broken prongs. Horrible shade construction. the shade itself fell off from the roller within an hour of installation. We have to literally use duct tape to stick the shade to the roller for temporarily use and Customer Service Rep is terrible enough to ask us to take it back out to send a picture. Is she thinking that we want to create a broken blind for fun and enjoy stick it back on, take it back out. Absolutely no sense of accommodation.
Tracking Number
FedEx: **
Order #: **
Date Placed: 10/21/2021
Items: 4
Nomad Solar ScreenNomad Solar Screen Artemisia Product Color: Artemisia
_ Size: 46 3/4" W x 64 3/4" H
_ _
Features:
Mount Type - Inside | Lift Styles - Continuous Cord Loop | Lift Cord Location - Left | Roll Position - Standard Roll | Headrails - Cassette With Fabric Insert | Hardware - Plastic/Aluminum | Color Options - Anthracite | Bottom Rail - Fabric Wrapped
Warranty:3-Year Limited Warranty
Room:Office

We are sorry to hear that your order arrived defective/damaged. In order to correct these issues, we typically only need some quick documentation of each affected item and we can provide replacements/repairs/parts under warranty as needed. We can see that a warranty claim has been started, but we have not seen any replies from you since. If you still require assistance with this matter, please feel free to reach back out to our Customer Service team so we can help you further.
Reviewed Oct. 29, 2021
I ordered two blinds from Select Blinds. They arrived pretty quickly and were made very well. The color was true to the sample and I had ordered. Unfortunately, I had mismeasured for one of the blinds. I called to inquire if I shipped it back at my cost and paid to have it modified, could they do that. Instead, they took the correct measurement and remade my blind. This is outstanding service and their product is top-notch!

Thank you for your amazing review! We are so happy to hear our customer service team was able to help you out.
Reviewed Oct. 26, 2021
Select Blinds FIT guarantee is incredibly misleading. They will only replace 1 blind per order. If you are ordering multiple window coverings order separately. Shipping is free and you will be able to get replacements for each blind rather than be screwed like me and have to pay twice! The customer service team will call you stupid for misunderstanding their intentionally misleading replacement guarantee. I spent hours trying to get a replacement and Their Customer service team Ken / Cassie talked over me, raised their voices, and insulted my wife for being fooled by their fit guarantee. Order from any one of their competitors but avoid Select Blinds. If you do order remember! 1 blind per order so they will honor their guarantee!

Measuring mistakes are rare, but when they happen, our team will always step in to help make things right. As our products are custom and made to order, there's a limit to the number of items we can remake for free; our team reordered the shades for you below our costs to try and help out. We are sorry that you feel misled and invite everyone to review our measuring guidelines/policies prior to placing the order. Please contact our helpful customer service team if you need further assistance.
Reviewed Oct. 25, 2021
It’s rare these days to receive good customer service but Select Blinds went above and beyond. They helped fix an issue that wasn’t even their fault and were so nice about it. Will be using Select Blinds from here on out!

Thank you so much for taking the time to share your amazing experience with us thank you for choosing Select Blinds!
Reviewed Oct. 20, 2021
Ordered 9 shades from Select Blinds. Used a laser tape measure to make sure everything was as accurate as possible. Order was placed and 2 weeks later I had 9 blinds custom made at my house! I incorrectly measured 1 window (forgot backsplash was being installed), and I called to get a replacement, and I had no issues with getting help. Amazing experience!

We Love that your a happy customer thank you for choosing Select Blinds!
Reviewed Oct. 16, 2021
The “Fit Guarantee” is for ONLY 1 blind in the order and you pay shipping. So we ordered 6 blinds, followed their measurements to a T, and needed to return them based on fit/finish. Their specs did not measure up. Taking them to court now out of principle and rejecting charge with credit card. Terrible company.

We apologize for any confusion regarding our FIT-Guarantee. We do our best to be transparent about this guarantee, as the offer's contents are reviewable on the front page of the guarantee's webpage on our site. Please note that, while we cannot inherently exchange our products because they are custom and made to order (except under warranty), we are always willing to work with you on a resolution. If you'd like, please feel free to reach out to our Customer Service team for further assistance.
Reviewed Oct. 6, 2021
I didn't measure one of my windows correctly. Not sure what I was thinking. However, when the one (of 8) blinds I ordered didn't fit into my window space, I called the company to reorder that window blind. Rovena answered and was the nicest, most helpful customer service agent I have ever spoken to. She is friendly, professional, helpful, and told appropriate but funny story. I would love to meet her sometime. On another awesome and positive note, Select Blinds remakes the new blind and just a 10.00 charge to me. Who does this??? It was MY mistake, but they accepted that, and still only charged me $10.00 to replace the blind.
Love, Love, Love this company. Oh, yes. Their prices are extremely fair. They have budget blinds (I ordered those for the area I'm using them in), but they're very nice quality and are made of fabric. I have bought more expensive ones for other areas, and they are awesome!!! Thank you Select Blinds. P.S. Please give Rovena a raise. She certainly deserves it!

Thank you for your amazing review! We are so happy to hear our customer service team was able to help you out.
Reviewed Sept. 27, 2021
Completely unclear website about what you're ordering and between different options you're choosing from, specifically the Roman shades between the pleated fold and soft fold. Even since I placed my order 6 weeks ago, they've changed what they call the items on the website, making it more unclear and still not making the fold types clear ANYWHERE about what you'll be getting. So I chose one based on my best educated guess based on the information they do provide, thinking I will receive a flat faced shade when the shade is down (based on everything the site indicates will be done with the options I selected), but instead it's looped with fabric all over the front face.
They said that it was because I chose the wrong style -- which I chose wrong because they have to way to tell what I was getting by choosing that option -- they won't replace it, won't take my blind back to even just fix what was done wrong on the one I received and send the fixed one back to me - won't refund it. They say my only option is to order a brand new one with them. Their site says they have an "awesome customer service team" - awesome customer service means that you service the customer to uphold what the company communicates. They do not do this at all. The ordering communication is unclear -- even after I read EVERY single word provided about the different options I was choosing and what that changes on my order BEFORE ordering -- and they don't reconcile or "support" the customer in any way when you try to ask for the order to be made like you expected based on what they communicated.
Reviewed Sept. 23, 2021
I had an issue with one of my shades and Rovena ** assisted me with my troubles. The moment she answered I knew she would resolve my issue. She was so positive and made me feel like she wanted to help me. She is definitely an asset to the company. Thank you for your help Rovena.
Reviewed Sept. 16, 2021
I moved into a new house and needed blinds quickly. When I placed my order I was told 4-5 business days. After 9 business days I called the company. They told me my order would be *another 4-5 business days*. Maybe. No guarantees. I told them, as politely as I could, that I really needed blinds ASAP and would need to order with someone else as we were now living in the new house without any window coverings. I requested they cancel my order. They refused.
Apparently they don't care how long it takes them or what lies they put on their website. Some of items were already made and returns/cancellations just aren't something they do. Even when they fail to make the rest on time. The items that weren't finished - they couldn't tell me what the status was and wanted 1-3 business days to see if they'd *allow* cancellation of them. This does nothing for me because, first, I don't want to wait five days (three business days) to find out and secondly, because the blinds are supposed to match.
Completely disappointing experience. I've never dealt with a company so proud of its incompetence. They took my money. They didn't give me blinds. Their new estimate is 3 times longer than they advertise. They can't tell me why it's delayed. They can't tell me if they've even started. Oddly enough, while they are incredibly backed up the website still shows 4-5 business days for new orders. Stay away.

We apologize for any inconveniences experienced by the delays with your order. Unfortunately, as our products are custom and made to order, we are unable to cancel orders after their initial 24-hour hold period and once our production team starts making them. Since the onset of the pandemic, and notably more recently with the majority of shippers, we've been seeing delays with packages being unloaded, processed, and delivered. We thank you for choosing SelectBlinds.com.
Reviewed Sept. 6, 2021
The product was readily available for us to purchase. Installation of product was quite easy. I really liked the customer service and availability of the product. Thank you for providing us with great customer service.

We Love that your a happy customer thank you for choosing Select Blinds!
Reviewed Sept. 6, 2021
This company is a scam and intentionally alters their photos to appear different from the product that is received. Their blatant refusal to take any responsibility and only gaslight the customer tells me that this is intentional and shady business practices made to mislead the customer. I specifically bought these blinds from them because they were completely black, unlike the same exact blinds you can get half price from Amazon which have the white top, base and cord.
Instead of acknowledging their completely false advertisement intentionally created to increase sales from competitors they claimed that the description of the product mentioned it was white, this is false and the link to this product was taken down since I ordered: https://u5703219.ct.sendgrid.net/ls/click?upn=vMUrIex0w2WqG0I5LH5NDgP6EFPsay0eDlgicUKSqXci8-2BXP72uD5WYwPGcCp5aUmu8FF-2Bu1Vgu9zCZkmaioBiO8cGbcYStUfctdKJ8dapJNhaVJimvlcFP7T4j-2F-2FEfAiSs8igTAeL2Xi9bEv1i-2B6RN3QJreXAqEjDOEkFV7tatALUYDJRHVwHKZoNgH0D5EfX7Y7l2dmtBSQTPEPovUY85kpk7f3bb-2FfHPIbPK-2BhQ8-3DuNTb_lJFxiU9r-2Bu-2BMxopsJJtPnDVe-2FmdwEOmxauFR6FBGa3DAKVOyBMeOoQoBnSDthm32iSquD2NvXE1Fj8FvPnTPUBtxd0-2FfH9lM7tqZ7kt4y3p0tDD5CbYu7iG-2Fg5dX7-2BXIW5du9aEiajpgfEb4APWdzYhu6Tv3I5ZWjq38jCt8gTSWJJJc4ZOZa6cw-2FD24bGb0CLeoXj-2BrJqbljuEuAv-2FyLbsyebBLd9OdaugYyv-2BDdxsehp16hdhBIPHCcYYhXCYB.
They have since reposted the product under a different name from "Essential Light Filtering Dual Shade" to "Traditional Light Filtering Dual Shade" intentionally to remove the negative reviews due to the false advertisement on this product. Please note in the email that they didn’t even link to the product, they just wrote a random bullet point claiming it was the product description in the email do me. If you look up the product on their website there is nothing in the description claiming that there are parts of this product that do not match the color ordered. You can see the "new" listing of this product here: https://www.selectblinds.com/zebra-blinds-shades/traditional-light-filtering-dual-roller-shades.html
Underneath the picture they have written "Image may include upgraded options". Their customer service team and managers have used this as a copout to claim that the product received may not be what is shown in the picture due to that piece of text. However, if you click through the upgraded options it tells you nowhere how it affects the color of what you have purchased. This is extremely deceptive. Their customer service only exists as a barrier to protect them as they continue to take advantage of consumers. FTC, BBB, and Consumer Affairs reports have been submitted since this business practice of false advertisement is illegal.

Hello. We are sorry to hear that your initial experience with us was less than stellar, and for the confusion regarding your order. It appears we have reached an amicable resolution with you since. If you have any other questions or concerns regarding the matter, please feel free to reach back out to our customer service team so we can further assist you. Thank you for choosing Selectblinds.com!
Reviewed Aug. 28, 2021
We ordered custom blinds April 19, 2021. We followed the company measure instruction to a "T" and ordered samples of the blind colors, to make sure we would like our purchase. The blinds arrived within 2 weeks, but were the wrong size, and the wrong color. We have made over 10 outreach attempts, and have had multiple conversations with company representatives, and we have sent many videos and photographs documenting the problems with our product. The company has not stood by their guarantee, we have received no replacement blinds or service. It has been over four months since this process started. Our last two attempts to reach the company have gone unanswered. This company should be stripped of a business license.
Reviewed Aug. 28, 2021
I ordered 4 faux wood blinds for a whopping $735 from Select Blinds to add to existing blinds that came with the house. The blinds arrived well packaged, but upon opening the box I discovered that they are made with sub-standard materials. Unlike the existing blinds of the same size, the Select Blinds products require one or more bare-metal support brackets under the header which the slats hang from.
These brackets are very visible against the white blinds. The older blinds have headers (I wish I knew who made them) made of 2” x 2” sufficiently thick metal that require only end support, whereas the Select Blind products are a mere 1.5” of flimsy metal unable to support the weight of the blinds without unsightly brackets across the top. The pull-string knobs are also made of super-cheap plastic instead of wood which looks much better.
I called customer service and they were of absolutely no help other than to say I should “paint them” (the brackets). Lesson learned for me. Before purchasing blinds, talk to a real person and make sure that their products are well-engineered (proper 2” x 2” headers would add less than a dollar to the manufacturing costs vs flimsy 1.5”). Overall - my Select Blinds purchases are a poor value made from unnecessarily cheap materials, foreign made with foreign-language tags, with a “you get what you got” attitude from the company. $735 NOT well spent.
Reviewed Aug. 27, 2021
Terrible customer service. Do not recommend this company!! STAY AWAY!! Absolutely the worst customer service. DO NOT WASTE YOUR TIME WITH THIS COMPANY. THEY USE FEDEX AND THEY DON'T FOLLOW UP. ZERO STARS.

We are terribly sorry about the service you are explaining above I would like the opportunity to make up for this can you send me a privte message with your contact info please.
Reviewed Aug. 15, 2021
Easy to measure, came in a timely fashion. Easy to install, look great. We’ve had the same vertical blinds for 32 years, so this was a true upgrade to our renovation at a great price. Love the color snd works perfectly in the windows next to our fireplace.

Thank you for the kind words. We appreciate your feedback.
Reviewed Aug. 11, 2021
Bernice is an exceptional advisor on Select Blinds shades, and problems. She has helped me greatly in resolving these issues, (shade was locked in position). She is an asset to your company. Thank you.

Thank you for your amazing review! We are so happy to hear our customer service team was able to help you out.
Reviewed Aug. 11, 2021
I was hesitant to order blinds online but the customer service was excellent. Erin was professional, courteous, kind and patient. I made a mistake in ordering by just enough not to fit but was able to get the situation corrected hassle free. Great product, arrived on time and good quality.

Thank you for your amazing review! We are so happy to hear our customer service team was able to help you out.
Reviewed Aug. 10, 2021
I have never ordered blind online. But I wouldn't hesitate to order From Select Blinds again. Their website was very informative and answered most of my questions. But, above all, their customer service representatives were extremely helpful, patient and understandable. Both Jessica and Bernice get very high grades from me.!

Thank you for your amazing review! We are so happy to hear our customer service team was able to help you out.
Reviewed July 30, 2021
This was our 5th or 6th purchase with Select Blinds. We are always happy with their product. We have purchased blinds for our great room, kitchen, master bedroom, dining room, our lower level living room, bedroom and craft studio. The company also has good customer service. I would recommend this company.

Thank you so much for taking the time to share your amazing experience with us thank you for choosing Select Blinds!
Reviewed July 27, 2021
I bought 16 rollers in one order. But six of them that were in universal hanging styles. The universal brackets would not fit with rollers at all. All six roller that in this style have exact same problem. I called and emailed customer support multiple times with pictures and video. But no real support provided to get them work together or any promise for new product send out. We realized that prongs on the rollers are little wider. We have to buy a filler to fill prongs a little bit and get rollers finally works with universal bracket. The final result is the company denied any further product warranty and refund me $46 credit for not working product! (My total order is over $1500). My experience told me that Once you paid your money to Select Blinds, don't expect much from the company.
Reviewed July 26, 2021
Updated on 08/24/2021: On August 4th, I spoke with a customer service representative via text. They confirmed that they would not replace the shade that was too small because a 1 1/8 of an inch is well within the material size difference parameters. The representative did confirm that the broken shade would be replaced but they would not be able to ship it until August 11th. As of August 23rd, I still hadn't received the shade so I reached out to Select Blinds, via text. I was informed that the item still had not shipped because I "failed to respond" to them. I sent the representative a screenshot of my text conversation, and requested a full refund for the damaged blind. I have eight more shades I need to purchase. This is obviously not a company I want to continue my business with.
Anyone looking to do business with Select Blinds, I encourage you to read other reviews on Google and Consumer Affairs. Many people have reported having poor experiences with Select Blinds' customer service department. There are way too many other companies out there that provide similar products with much better customer support.
Original Review: I purchased three blinds for my living room area. The main reason I went with Select Blinds was because of the FIT Guarantee. It's nice having that reassurance. At least, it sounds like a nice thing. I received my blinds after about a two week delay due to a supply backorder. Not much anyone can do about that. Installing the outside mounted blinds is a little tricky, because the brackets do not sit level with the blind housing. This made it a little tricky as I wanted to mount the blinds flush along the top of my window and door frames. Once I figured out how to get the fist blind up, the other two went up pretty easily. Right away I noticed one of the blinds was cut about an inch too short. A day later, one of the other blinds fell out of the housing while rolling up.
I called Select Blinds to inquire on both issues. For the unit that was cut too small, I was told that the motorized blinds are not covered under that promotion. I asked about the blind being cut shorter than the dimension I listed when ordering. Apparently I missed the part that said to take a 1/8" deduction into consideration when I was ordering the items. Even though the unit was short by one inch, Select Blinds refused to replace the unit. They did offer me a discounted price of $180 to buy a replacement. But after spending about $1,000 on this set, I'm not thrilled about spending any extra money. I'm now jumping through the hoops to replace the defective unit. I'm hoping I have some better luck during this process.
Updated review: Aug. 10, 2021
After a final email exchange wherein I told the company that I had grown tired of trying to get my blinds remade and that I gave up, they elected to remake the blinds. The new ones DO function properly, but the way their customer service department handled was disappointing.
Original Review: July 18, 2021
I bought 2 blinds for my husband's office about 7 months ago, well within the warranty period. The mechanism for keeping the blinds open was very aggressive, tearing apart the string that controls the blind and only allowing the blind to close/open in 1" increments. Week one: I sent a photo of the cord. I asked about their policy; they only do replacements. OK, that seems reasonable, however, I asked in three emails how replacement blinds would be different than the first set. The first two were unanswered and the third said they would look the same, but function properly. No word on using different types of parts or adjustments that could be made. OK, I think, maybe they don't know what they need to do but will sort it out.
They asked for a video. No problem. I sent one of my husband playing with the blind. I explicitly said both blinds were behaving precisely the same way. The first group saw the video and kicked it up the chain. Week two: The next group couldn't see it. I sent it again and said that the video is available to anyone with the link; I hadn't changed a thing. Miraculously, this time they could see it. Now they want a second video of the blind. What on earth for? This has become tiring. The blinds are defective. I've given you ample data that supports that assertion. Now please either remake the blinds or refund my money. They don't work! I gave them 2 stars because the blinds came in a timely fashion and are the dimensions I required.
Reviewed July 13, 2021
Brandon B was very pleasant and wonderful to work with. While working with Brandon, he showed genuine care for the issue we were having and worked hard to understand the cause of the issue and solve it. I feel very confident ordering from this company and know that their customer service is top notch.

Thank you for your amazing review! We are so happy to hear our customer service team was able to help you out.
Reviewed July 7, 2021
Nancy at Select Blinds was very helpful and patient as I tried to work out the best solution for window blinds in my toddler's room. This is my second time ordering from Select Blinds and I have no reason to think of shopping elsewhere for blinds in the future.

Thank you for the 5-star review. We hope you love your Select Blinds.
Reviewed June 30, 2021
I have ordered 4+ times from this co over the last 5 years. Top down pleated & reg pleated shades & vertical blinds - All have been perfect. I am online now to order more. Even got some for my daughter's home. Good quality, all as I measured. My 16 yr old faux wood blinds from other companies are failing & I have been replacing - These are not lifetime products - don't expect that.

It is truly our pleasure thank you some much for taking the time to share your experience.
Reviewed June 27, 2021
Our small living room blinds which look out onto our street broke. We ordered replacement blinds from SelectBlinds, waited an agonizing 2 weeks with a sheet covering the window for privacy. “Our” blinds arrived yesterday which - just by the size of the box - were clearly ordered by someone else whose window is twice the size as our window!
SelectBlinds stated they “had no way of knowing” to where our blinds were sent. What? We received an email from them stating new blinds would be made for us and would be delivered in ANOTHER 2 weeks! The simplest thing to do was to track down where our blinds were shipped as well as ascertain who didn’t receive the blinds sent to us! Send a correct shipping label to each party so the blinds could simply be swapped!

We are very sorry for any and all inconveniences with your order, I show a new shade was made and shipped out for you and it was delivered July 8th, if there is anything further we can assist with, please let us know, thank you for allowing us the opportunity to make things right and thank you for choosing Select Blinds.
Select Blinds Company Information
- Company Name:
- Select Blinds
- Address:
- 7420 South Kyrene Road, Suite #119
- City:
- Tempe
- State/Province:
- AZ
- Postal Code:
- 85283
- Country:
- United States
- Fax:
- 480-264-1479
- Website:
- www.selectblinds.com