Select Blinds Reviews

I placed two large orders from Select Blinds and both have been cancelled. The first order was cancelled and they could not tell me why. I called for 2 weeks with no phone calls back. As soon as I declared a refund they immediately transferred me to customer service rep! I must have called them direct 10 time over with no replies. That should have been the omen telling me not to PURCHASE FROM THE COMPANY. I regretfully order my second order and was not able to do so because of some cc dispute. I cleared it with my bank and the charges for the 2nd order was already charged. I then received an e-mail stating that my order was denied for the reason of dispute. I wasted again time trying to place my 2nd order after an hour conversation with no results. People beware, and I do not say that lightly.

Horrible company! I ordered blinds for 2 windows. I received blinds but no valances. I called and about 1 month later they sent ONE valance. When I called for the other valance they said, I would have to pay again. After some discussion, they reviewed their notes and agreed to send the second valance. A month later I called again and was told they had neglected to place the order. I received the 2nd valance few weeks later however, this time they did not send clips to attach it. I called again. It took three weeks to receive 4 clips, however the clips arrived postage due. I paid the $5.50 postage due. I called again and they refused to refund the postage even though I sent a picture of the postage due package. In short, while the blinds are very nice, it took 6 months, several discussions, and several phone calls to get the entire order.

Absolutely abysmal experience - buy elsewhere. 62 days to receive the complete product on a $3.9K order. 7+ phone calls into customer service over that time, including 2 with escalation supervisors. After receiving one part of the product I was told: Not sure where the rest is, perhaps has not shipped yet. Then, still waiting on an update from the production facility. Then, backordered with no estimate. Then, ultimately delivered - Having been notified by FedEX, not SelectBlinds. Then, still missing a piece. Then, backordered again.

I ordered 3 blinds. 2 have less than 1/8” total clearance for width and are near impossible to open. Select Blinds told me that they size to window + 1/4” +/- 1/8” and so my blinds are “to spec” even though they do not operate properly.

Do not order from this company!!! Terrible customer service. Placed an order for a specific width and what arrived was wider, as that particular blind was not an option in that width. So they automatically upsized it and now will not offer a refund, just a 'replacement' which obviously would not work.

I’m very disappointed with my recent experience with Select Blinds. They advertise “100% customer satisfaction,” but that definitely wasn’t the case for me. While placing my order, their website was extremely slow and kept forcing me to refresh, which made the process frustrating. Because of this, I accidentally missed checking the “SureFit Guarantee” box on one of my blinds—even though I had selected it on the others.

Would leave 0 stars if I could. Just spent over $500 on blinds, 2 of the window blinds were defective, so we filed a complaint. They said they would get back to us in 4 days. They never called back so I called back and they said it's still under review and they would call back in 2 days. They never called, so I called again. Now they say they are rejecting our claim because we are not operating the blinds correctly. A child can work blinds, what an insult. So now I am just out over $500 because this is how they get out of being responsible.

Bought 8 Cordless Cellular shades. The kitchen and family room blinds that go up/down twice daily failed right after 2 years and one at 3 months after warranty expired. The bedroom shades do not get used. Do not expect these shades to last more than 2-3 years if they are in use daily.

Terrible service, blinds arrived the wrong size, blamed customer but incorrect instructions on website, forced to pay more money despite purchasing insurance… ** Reps who don’t speak English. This is a scam company

Shades arrived in absolutely horrible condition. My order was $1500 and some of the boxes were ripped open, one arrived wet and one completely ripped open with a garbage bag taped around it. I have complained and sent pics, customer service keeps giving me the run around, requested more pics and more time to resolve. Hasn’t even offered a partial credit. DO NOT ORDER FROM SELECT BLINDS!!!

Beware of Select Blinds 90 day satisfaction guarantee. That’s a lie! My blind came with a hole in it and they will not accept responsibility. They are offering me 1/2 off a new blind to replace it. I paid over $800 for a defective product. They say the 90 day satisfaction guarantee doesn’t apply to me! I am furious. I have purchased other blinds from them that I will say were beautiful. Unfortunately this $800 blind is not and I am on the hook for it! I guess they are calling me a liar saying it didn’t come ripped. I am beyond upset. $800 Is a lot of money to me! Buyer beware.

Customer service was terrible. I ordered a $250 blind for one window in oyster pearl white and I got it in beige and they will not correct their mistake. They keep telling me that it’s the color that I ordered, which obviously is not. I will definitely never order from them again. They also asked me to review my product before I even received it.

I ordered my shades at the end of August and completely wasted my time trying to get an ETA. Every time I called customer service, I got a different story from their unhelpful overseas team. I also emailed several times and never received a response. After two months of frustration, I finally managed to get my money back. Will never order again from this company.

I wanted to say a big thank you to Select Blinds Customer Service management team. They helped me overcome all issues with replacing a broken motorized blind. Special thank you to Alicia ** and Jordan ** for understanding the situation and helping me all along the way.

SelectBlinds did eventually respond to my issue, but still recommend choosing another business for blinds. I do not think the quality of the roman blinds is good enough for what SelectBlinds is charging.

Blinds were pretty expensive, but to install and work great. Customer support was terrible. One of our windows bowed a lot in one spot which we didn't notice when measuring. We measured at the top and bottom, but part way down the window bows in to where the blinds didn't fit. Customer support was very slow. On the phone they said they would get back to us and never did. I texted the support number and put all the info in the first message, and I kept getting replies from different people asking for basic information like the order number or asking to restate the problem. I ended up just copying and pasting my text and "chatted" with 4 different people, none of which helped or did anything. We basically have to order the blinds again, we can't ship them back to shave them down. So we're shaving them down ourselves so we don't have to spend another $300 for one window.

Updated on 10/20/2025: I was just contacted by a Select Blinds rep through the Consumer Affairs website and have upgraded to two stars just for the email. We'll see if they eventually get to five stars by replacing my busted blinds? Stay tuned!

I am so very disappointed with SelectBlinds.com right now. I used them 10 years ago when I needed blinds for my new home and the service was excellent and had nothing but a great experience. Now not so much. I recently ordered and received 2 blinds and both of them had damaged endcaps out of the box. I have sent 3 emails and then filed a warranty claim on each blind and absolutely no response. It's like they don't even exist, or at least their customer service doesn't. I was going to use them for another upcoming project in my home, but nope, not going to. I gave them 2 stars because it was actually very easy to use their online ordering tools.

Updated on 10/29/2025: Customer service reached out only to put me through the ringer and completely waste my time even further. Told me I needed parts that they don't provide otherwise the product would rip my walls out, they have asked me to explain the situation over and over several times and submit MANY photos and videos, and more. This has been going on for weeks with multiple people. So not only is the product horrible, but so are the people who work there.

I've ordered from the company a few times and always loved their product. However, I placed an order on 8/28/25 and still haven't received it today, 10/15/25, nor have I received any resolution from the company. The item cleared imports on 9/27/25 per UPS and has been stuck in SelectBlinds warehouse since 9/30/25.

DO NOT ORDER FROM THIS COMPANY!!! I placed an order in August 2025 and now we are into 2 months after and I still do not receive my order. I contact customer service and they said that my order is coming from Vietnam and it is held in custom. They will not refund the money and it is not time frame when custom will release the merchandise. DO NOT ORDER FROM THIS COMPANY!!!!

I will never use this company again. Here is the list of issues that are still currently ongoing. 1. Shipping was delayed without timeline. When I reached out to their text line, it took 3 days for a response. Their response was blaming macro-economic factors with no remorse or apology for the situation. 2. The shades that were delivered looked different than the swatch we were sent. There's more of a yellow hue to them. 3. Three packages were sent. One package was not in a box, just bubblewrapped. That package was soaking wet and smelled like mildew. The shades were ruined. Package two was heavily damaged and retaped. Package three did not have enough hardware. Of the 12 blinds we ordered, we've only been able to hang 8 because of this.

I placed an order on 8/25/25 and it shipped on 9/9/25. As of 10/9/25, my order is still held up in shipping and there is no one to contact at Select Blinds. The "customer service" options are just a loop where you can not talk to anyone in person and they will not reply to texts or emails. Now I am out over $200 with no way to recover my money.

Customer service is extremely poor. Nothing works. No response for 5 days, not even to messages, and it's impossible to contact an agent. I ordered the wrong color and want to exchange it for a different one!!!!

I ordered from Select Blinds a couple of times. I would advise you stick to faux wood. My exotic wood blinds came with the larva of the powder post beetle. They have been eating holes in my blinds for the past 4 years. It wasn’t until recently that I uncovered what was causing the powder and holes in my blinds. Select blinds refuses to respond. A pest control expert warned me to get rid of the blinds immediately before they infect more of my home. Apparently they live in the wood and there is no way to get rid of them once detected. Now I will have to pay over $1000 to get two new blinds that match up the others in my home. Thanks a lot Select Blinds.

I wish I could review my product but I fear I will never get it! They keep pushing my ship date with no explanation. Can someone from Select Blinds PLEASE HELP! Your customer service phone line is not helpful. Your text doesn’t work. Your chat does not connect me with a person within HOURS. HELP!!!!

Ordered over $500 of Roman shades on 8/26 and still have not received them and I’m not confident based on the other reviews that the product will be acceptable. Called customer service and was told it shipped but they couldn’t provide further information because the package was “stuck” in customs in Vietnam. If I could get a refund, I would take my business elsewhere. Never again.

I purchased shades a couple of years ago for the kitchen. A plastic part on one of the three shades I have snapped off. They immediately replaced the entire shade (free) and I received it within a week. I wouldn't hesitate to buy from them again. The shades and the customer service are great!

I do NOT recommend Select Blinds. After receiving our blinds, they stopped working after only about 2-3 weeks. We contacted customer service & we were asked to send a video of the issue. Afterwards, we were told someone would get back to us in 1-2 working days with a resolution, but no one ever got back to us. I sent an email asking for a status update a few days later, but still no one ever responded. About a week or so later, we called again to try to get the issue resolved & were told they would get back to us, but still no one has helped us. Awful service & awful product! And we still have broken blinds.

Very disappointed. Purchased a custom no drill light filtering shade in Aug ‘25 for my newly remodeled bathroom, installed with ease, and was deflated to see the blind does not fit the window lengthwise as I must extend the blind beyond the window frame in order for the blind to block out light. Even with that, because the blind is not fitting within the window frame (vertically), light is able to get through. I filed a warranty claim and that was declined by Select Blinds. Returned to my order on the Select Blinds website to leave a product review and found there is no option available. Customer Service consists of an AI assistant that only deflects customers from making contact. Hope my review helps others with their potential product purchase.

I received a blind that was shabby workmanship (crooked when on window). Tried to dispute charge but they lied and made up correspondence which we never had. Now I am stuck paying for a blind that is unusable. Beware!!!!

If I could give Select Blinds zero stars, I would. This is hands down the worst customer service experience I have ever had—anywhere, with any company, period. I placed my order over the phone with one of their so-called “design experts,” giving him the exact window measurements of 70-1/2” wide by 61” high. What did I receive? Curtains only 60” long—completely useless.

Do not purchase any merchandise from Select Blinds. I cancelled my order the same day I placed it due to bad vibes about their merchandise. They never acknowledged the cancellation. Instead they shipped the shades four days after ordering. Sent them emails and text messages several times each day and they completely ignored me. I could not copy or save any information they sent and whatever they did I could not print anything from them. When I tried I would get a printed message back reading "This page cannot be found."

Buyer beware! This online retailer is completely deceptive in their practices, marketing and advertising. I have filed a complaint with the BBB regarding UDAAP violations for false advertising and marketing and deceptive practices that their products are of good quality. I have filed 3 warranty claim issues with this company and I am adamant to get a refund for the poor quality of these items. If the items would simply work as designed they would be great. The products (dual shades) are aesthetically pleasing but the motorized option and remotes are absolutely horrible. Poor resolution warranty claim process. I live in the US but I received wall chargers for outlets in the United Kingdom. This is simply a lack of customer care. The motor on one of my dual shades came completely broken. I have 6 of them and I am fighting like a mad woman to get my money back!

We order 8 battery powered, automatic blinds and a $100 hub to connect them to WiFi. Select blinds claimed that the batteries would keep a charge for 6-12 months before requiring a charge. They all lost charge only two months in. We contacted the company and they wouldn't consider our complaint until we sent the videos of the blinds and about four different descriptions of the problem. Then they forwarded all that to the manufacturing dept who took about a month to tell us that they would send 1 new charging cord to fix the problem. I'm not sure how they thought that would fix the poor performance of their batteries, but we agreed to try it.

DO NOT WASTE YOUR TIME OR MONEY. Go somewhere else, anywhere else. I spent almost $800 on four acculift window shades. Three were fine, fourth was broken. Contacted customer service immediately and was told to send a video and call back. I sent it immediately. When I called back they asked why I would bother to call. Umm, because you told me to. Was then told it would be referred to the manufacturing team and they would contact me in 1-2 business days. Bottom line, customer service is an off short answering service with no authority to do anything. On the fourth business day with no response, I called again. This time they agreed to send a new shade. I waited two more weeks only to be sent another non-working shade. I've now spent $800 and two months to be sent absolute garbage.

I'll keep this short but I could go on about how poor their customer service is forever! Four phone calls and much of my time wasted being passed from department to department, and I still do not have functioning blinds! They do not honor their warranty, and I was told that they were being used improperly (they are blinds - they just need to sit there and look pretty), and that is why they broke. Out of frustration and simply needing working blinds, I placed an order based on what the CS Rep recommended (third call to the company). When the order finally arrived, it was different than what I previously have so the 2 separate blinds on my French Doors do not match.

I would give 0 if I could. Do not order from this company. You do not get anything close to what you think you are ordering and they will not honor your paperwork or photos showing the product. I am now out $320.76 and do not have the color I ordered. Their attitude from some call center in India is that's what you ordered when clearly it isn't. Run away and don't waste your time and money. I ordered grey and received white except for the gray headrail. They are saying this is what I ordered.

BUYER BEWARE!!! Woven Bamboo Shades are JUNK! Customer Service EXTREMELY LACKING in correcting the extremely poor quality of this product. I could've purchased a large porch shade and cut it down and had superior quality to what I received that is supposed to be a 'custom made shade'. I guess I am out $250 and stuck with a sub quality product. I will not purchase from this company again after 5 plus attempts to customer service giving them more than enough opportunity to rectify the situation and redeem themselves. Next time I will go with the competitor, which may cost me more money but at least I will have a quality product and quality service.

I’ve been a long time customer of Select Blinds, ordered multiple products from them from shades to blinds, and now shutters. I ran into a snag with my recent order and called during a holiday—I was connected from an outsourced call center, vs speaking to someone American. Unfortunately, the person I spoke with lacked empathy and was unprofessional. She refused to transfer my call to another representative. This is the first I’ve had issues with select blinds. Please do not outsource your customer support center. If my issue doesn’t get resolved, I’ll no longer be ordering from them or recommending them to others.

Ordered 3 large (71x59) Levolor blackout window treatments, 2 cellular shades and 1 roller shade, all with "no-drill" option. Cellular were fine, easy to install, though the click-in rails seem pretty flimsy, not sure what the longevity will look like. Cellular shade came with the middle bracket completely detached (these are non-removable and supposed to be on solidly, as they are the ones holding the actual shade in place). Fixed it as best I could and hung the shade. Blackout, it is not (see photos). Shade is motorized and when extended fully, is about an inch too long and bunches on the window sill.

I have been a multiple order customer at Select Brands going back to 2014; ten cellular shades and a roller shade. Until this last purchase all of my experiences have been good. Well, other than they change motorization controls periodically and I own three different controllers for 5 windows. So FIVE 5 STARS to this point. This month I ordered another motorized cellular shade for the north window to match a south window. Somewhere buried deep in a specifications page there is mention (not a notice! Not a WARNING!) that a smart-phone is required for setup if not for many controls. What do you do if you do not have a smart phone? (References are to iPhone. I didn't see mention of Android.) Now I have an expensive shade and no way to raise or lower it.

I wish I could review the actual blinds; unfortunately, I have yet to see them. This company contracted with an independent delivery company to ship my blinds (allegedly- they first sent me a FedEx link and then conceded that it wasn’t sent through FedEx but a different company). When the company didn’t send the blinds, SelectBlinds refused to be in touch with them and told me that I had to sort it out on my own. I would not recommend this company- they aren’t reliable at all.

I am highly disappointed in this company Select Blinds. I was a first time customer placing order on their website and wanted to give them a try but I did not expect to get the kind of no customer service in return. I ordered some blinds and clearly gave the them the correct measurements and even followed a guide they provided on their website so I know what I typed on my order. So when the blinds came they were the wrong size and did not fit and even tried to see if they could work on my other windows but they did not. So I reached out to customer service to ask them to not refund but replace with correct measurements but the customer service agent tried to put the blame on me saying I must have typed size in wrong. But why would I when I measured correctly so I told him, "It must have been error on your side." He was not willing to listen or work with me and kept trying to place the blame on me.

I ordered over $1,300.00 worth of blinds on July 1, 2025. On the order, 11 of the 13 were to be NO-DRILL. All came needing drilling! It took hours to reach Customer Service (in **). They can’t understand you and you can’t understand them. About a full 2-days later an American returned my requests for help. He said that I had had just 24-hours to note that the order wasn’t correct even though I was a first time buyer. I didn’t know to even check that all these blinds weren’t NO-DRILL.

I live in a rural part of the state where I can't get a company to come out and measure/install blinds. My contractor recommend Select Blinds. I ordered 4 blinds to test the different fabrics. I then made a larger order for all of my windows. The blinds I ordered from Select Blinds were inconsistent in the way they were made and the material used. The wood blinds made in San Diego I received were of great quality. The fabric roller shades made out of the country were inconsistent. Some were great and some were cheap. I have attached photos of their version of the Classic Fabric Room Darkening. They do not darken the room and do not help with the heat.

The blinds are a good value, they work fine and everything, but they sent me black! I specifically remember ordering white! There’s no way in the world I would order Black for this room! They showed me an order form and sure enough, it says black. But I reviewed it several times with the wife. I wish I would’ve printed when I ordered. I don’t know how they changed it but they did. These are worthless. I cannot put them up. They want to charge me everything over again. -5% whoop-de-do.

I recently was treated like dirt by Select Blinds. I ordered soft fold Roman shades online in Laura Ashley fabric, then realized I had not added the liner. I called and got a design consultant. He wasn't sure if the blinds were in production, but said he'd check and get back to me. Since I called him, it was on a recorded line. He called me back the next day and told me the shades were NOT in production and it was NOT too late to change my order. Then he noted that soft fold shades could not be lined.

Be warned - Select Blinds will cheat you. I had my window professionally measured, the measurements are without a doubt correct, and Select Blinds gave me the runaround for 2 weeks telling me to call, send photos, send more photos, draft an email describing the problem etc. I sent so many photos, drafted three emails detailing all the problems - the blind they sent was too narrow, too short, and had lots of little pin holes (not the ones for the sewing, additional) in the blackout fabric. They just kept ignoring all of my correspondence and if I actually got through to a person, they asked for more information even when they had all the information already.

I ordered these blinds after being recommended as among the best blackout blinds in the market. Ordering and installing the blinds was easy and the delivery date was as posted by the company. The blinds however are very poor in quality. They are so light that when pulled down they don't stay straight (and I have had this type of blind before from another brand and it did not do this so it is the build of the blind not the type of blind). The sides of the bottom frame fall off on their own. The holding feature to pull down easily slides out of the center. Despite adequate measurement there is still plenty of light coming through, so I don't recommend it as a blackout blind. Last, and highly disappointing, the company's sales approach feels deceptive.

I purchased 8 roller shades. Five were under 72 inches wide. They require flat idle and pin brackets. The instructions sent with the shades state that under 72 inch width use idle and pin brackets. Over 72 inches use universal brackets. They sent universal brackets for ALL the shades. Problem with those brackets is that the protrude a 1/4 inch from the wall on each side making it impossible to mount the shades. The idle and pin brackets install flush with the wall. I contacted customer service twice. Sent them pictures of the brackets. Each time I called, they assured me the correct brackets would be shipped. Well, that hasn’t happened so I have $1400 worth of shades I can’t install and SelectBlinds apparently could care less. It’s their mistake-they sent the wrong brackets. Looks like we’re heading to court.

Their site tells you how to measure it and to make sure you down measure if it lands on a certain measurement, then the ** of a supervisor said that they down measure even more than that. Well you put the guide on the web and it's weird how the one in the bedroom was done the same way yet this one you tell me is cut even more. They are full of ** and added fit guarantee recently, most likely due to complaints because they are morons. I don't care if time has lapsed, they have one job and that's to cut the proper measurements, not go down in size.

Run from this company, I ordered a shade and it was delivered to another state, I’ve been trying to contact them for weeks and they won’t get back to me. I had to go through my credit card to get some type of resolution.

Ordered window blinds 3 weeks ago. Checked status, not in production still. They ship slow donkey ground and won't let you pay to upgrade for faster shipping. They wouldn't let me cancel the order even though they weren't made yet! Use blindster.com - save 40% over Select Blinds. Customer service for Select Blinds is out of India also!

Select Blinds are EXTREMELY LOUD! I have 3 in a bay window sounds like standing next to a jet engine spooling up both going up and down. Select Blinds said that was because it is hitting the wall. They are **! The blinds are suspended by the bracket they made. Nothing is touching the wall. One failed completely EXACTLY at one year. I do not recommend Select Blinds.

only thing trying to do is to trick you buy something else.

Horrible customer service. They sent me blackout blinds that are the wrong size for the windows. Per their Terms and Conditions, they don’t offer refunds, they kept offering to remake them at the same wrong size they made the first time. I don’t trust them to make it right, and I told them that and requested a refund. They keep refusing, telling me it goes against their terms and conditions, so now they’ve scammed me out of $100. They don’t care about customer satisfaction at all. Don’t buy from them!!!

Customer service was fantastic and resolved my concerns.

Where do I start. First, I like the blinds. They are different, I like the way they stack to one side. They were very easy to install with the hardware included. You did have to make sure to remove all of the packaging material (even between the Velcro clips and the track hangers, a little strip of rubber like material). Other than that, it is easy. Second, I have the motorization version. It’s okay. It’s very loud. The instructions are not clear about how to set up the end stops (unfortunately, you’ll have to Google that). Once you get that down, then it’s good for what it is.

They are horrible service. I recommend using someone else. The littlest problem has taken a month and still not corrected. They are a joke. Spend your money else where. Awful Awful Awful. They are a rip off!!!

Very, very disappointed. I chose «no drill required» blind because we have panel ceiling. I even saw the installation video on the page of the chosen model. I received my order and it requires to install 3 brackets. Make sure you review every little details before placing your order… their 100% satisfaction guarantee means nothing… they offered me a 15% discount on a new order. I am very dissatisfied and they have lost a customer… forever. PS. The video they show on their website directly on the model we’ve ordered, showing the «no drill needed» installation, should mention that this is optional

Stay away from Select Blinds as they are a deceptive business with greed as their main goal. I was about to order a "click to fit" blind when I find out at the end that you must "upgrade" to get the "click to fit". Select Blinds promotes the "click to fit" blind where customers take the measurements and choose the fabric and that's it. They give you the price not knowing that they will just send you cheap brackets to screw unless you "upgrade" and pay them more money to receive what they advertise as "click to fit". Very poor business practices. Stay away from them as they will cheat and lie to you.

Be aware is it virtually impossible to speak with customer service. Phone call provides you with a 30 minute wait time. Online chat doesn't have humans responding to questions even though it says, "let me connect you to a human". The number for provided for texting doesn't provide any response either. I ordered three Architecture 1 3/8" wood blinds to replace existing 1" wood blinds. The order arrived in a reasonable time. Each blind is HEAVY and comes with a crazy wide valance of 3" to cover the metal housing. The metal housing itself is massive for 1 3/8" blinds. The housing is scratched up likely from being in a vise to cut the blinds to the right size. The housing ends are trimmed to fit my window opening but are very sharp. Installation requires care in order not to cut self.

Selectblinds.com Will not charge even if charger is plugged in for 2 days. Lass than one year since new. Filled out website contact and no response. I will continue to call and see what they will do if a human answers. The AI chat states that they do not sell batteries. VERY DISSAPOINTING FOR THE AMOUNT OF MONEY THESE BLINDS COST.

The roman shades I purchased have issues that are not being resolved by the seller. One of the shades will not hang correctly. The issue is that the 38 inch wide pleated shade needs a center pick up which they refuse to provide. They replaced the original with one that does the same thing and is a different dye lot fabric.

I purchased 5 blinds for second floor of house. One of the blinds has stopped functioning after 11 mos. It will not stay lowered despite rerolling, the usual steps with malfunctioning roller blind. I checked and 3 year warranty- normally a Yay! But no, not with SB. They expect you to make a video to show the problem, which I did. I was rejected because my video didn’t show enough?? I’m sorry, we described the issue, demonstrated it, and you want more. Bottom line- the warranty is bogus, don’t fall for it.

I have never written a review.... but I feel compelled to- BUYERS BEWARE! Custom blinds are a big purchase, and you need to be able to reach out to SOMEONE SOMWHERE in customer service if you have an issue or question. Absolutely horrible chat, phone service....no LIVE person to talk to. I wrote the Brand Ambassador today, so hopefully I can get my order cancelled and my refund ASAP!

I ordered 2 motorized shades w/o remote and 2 motorized shades with 6 channel remotes. I paid the "with remote" premium for both of the shades I ordered with remote. They sent me 4 shades and 1 remote and say I don't get the second remote. What they sent me was what I would get if I had ordered 3 shades w/o remote and 1 shade with remote. And it would have cost less because only 1 blind would have had the "with remote" cost premium. They refuse to send me the second remote. Hours of calling and waiting and waiting and calling, and promises of callback from a supervisor but I never get a call. I am now disputing the credit card transaction. TOTAL NIGHTMARE. Order **.

Updated on 06/20/2025: I reached out to Brendon, he advised me to cancel dispute to refund. However they never responded to dispute, so they found in my favor. I refused Fedex packages on 6/18 that they sent after dispute was in my favor. Brendon advised I would not be re-charged. Fedex **. They now on 6/20 recharged my CC and disputed charge stating I haven't returned and received packages. After they know tracking shows packages going back to them. They purposely shipped after and charged. Dishonest company, This is deceptive trade practices. Run from this company.

Very frustrated with this company. Their customer service was great while I was placing my order, except that a miscommunication resulted in them sending me a shade that will not fit. Now all those friendly representatives are MIA and they outsource calls to India and never get back to me. I’ve called and emailed and my shade has been sitting in its box for three weeks while they tell me they are “reviewing my case” only to tell me they are doing nothing, no exchanges, I would have to start from scratch. Terrible.

The measuring page - confusing, the order? 3/4 inch off and a flaw in the pleat. I'm out $450. Go anywhere else that actually backs their products. Home Depot, Lowe's, Walmart, Amazon Prime... ANYWHERE else - CA Business but blinds are from China and apparently measuring your opening isn't good enough.

I ordered blackout blinds (order #**) from Select Blinds Canada for my daughters’ rooms to reduce light and heat. Upon installation, a strong, pungent chemical smell filled their rooms, forcing me to remove the blinds and delay bedtime to air out the space. I aired the blinds outside for three days, hoping the smell would dissipate, but upon reinstalling them, the odor persisted. That night, one of my daughters vomited, likely due to the chemical exposure, so I permanently removed the blinds and stored them in my shed.

As a postscript to this sad experience, I finally got a replacement part for the drawstring assembly from Select Blinds. There were NO instructions included as promised. Anyway, I was able to remove the assembly...BUT the replacing of the new one turned out to be a mess. I got it back after several attempts, but it is put in, but it got jammed and will not work properly. Also, the curtain part has come out of the slot and is a separate mess.

Order arrived damaged and inoperable. My blinds only stay closed and it’s backwards to the front face panel. The company asks to size our frames then proceeds to deliver a product to the wrong dimensions. I’d like a refund but seems like I’m sweet out of luck. Avoid at all costs. Still haven’t received my full order. Would love to cancel and refund.

I am currently going through a major issue with select Blinds. Buyers BEWARE!!! They are not a good company to deal with. I hate, hate, hate I didn’t spend my money somewhere else. I ordered four blinds in the color Tundra, they sent me WHITE. I immediately called them and was told I could reorder with a 10% discount. Never again

Updated on 06/19/2025: We had to wait 6 weeks for a $2400 order. Attempted to use their email and text support and nothing. After submitting a BBB and Trustpilot review, they responded to the reviews with a canned response asking me to contact them using a Brand Ambassador email address. Response to my emails were just as generic and useless. After 6 weeks, the blinds finally show up after traveling cross country twice. The adhesive for the header was bubbly from the heat of being in trucks and planes. And everything looked battered. Submitted a Warranty Claim and they simply deny the claim for correcting the damage and now we are stuck with useless $2400 blinds. Taking it up with my credit card company since this company refuses to honor their guarantee sitting on their website.

As previous reviews have stated, poor customer service. I have reached out twice asking status of my shipped order. Absolutely no response! Not even a “we will investigate”. No email address to request investigation. Just call or text. Nothing! The price may have appeared to be competitive, but with no merchandise to support that who is to say.

Buyer beware, this is the most poorly operated organization I have ever dealt with. I order blinds on April 21, 2025. On May 05, 2025 I received the slats for the blinds only. I contacted customer service by phone immediately and reported the issue. Long story short, as of May 31, 2025, and after multiple email exchanges with multiple individuals identifying themselves as customer service representatives, almost all of them committing that the balance of the order has shipped and that a tracking would follow shortly, I have received no tracking number or balance of the order. I have filed a complaint with the BBB as well as a dispute with my credit card company.

The product page for the shades I bought doesn't disclose that the shades can be made +/- 1/2 inch variation from custom ordered sizes, so they denied my first claim citing me as in error for not going deep into their site and finding all of the fine print - real businesses that value their products and consumers disclose all the information consumers need on the product page. I also have submitted another claim because the cord doesn't work on all the shades I bought now, less than a month from receiving them, so not only are the "black out" shades too small they cannot open and close without fighting with them, so the shades are completely unusable and their customer service team refuses to allow me to send them back.

Terrible customer service. I chatted with a representative on the website. Then all of a sudden, they just stopped responding to my request. When you call, they automatically send you to a chat. Again, no response there either.

Ordering was super easy, shipping took longer than I thought. I ordered a total of 7 blinds. 4 of them are just fine. 3 of them, the beaded chain is longer than the blind itself, something that their website says should not be. They told me the only way to change the size of the chain is to order new blinds. I did not specify a chain length, I relied on their information that the chains would be no more than 70% of the overall length. They should be making me new blinds and sending them to me, free of charge, this is their mistake, not mine.

These blinds were a complete letdown. They arrived more than 1/2 inch too short and don’t fit my window properly. On top of that, they’re cheaply made—the slats don’t open or close correctly, and the overall construction feels flimsy. Dealing with customer service was just as bad. It took days for them to respond to emails, and when I called, I sat on hold for over 30 minutes—only to be told they don’t accept returns or exchanges. No accountability, no help, just a waste of money. Avoid this company at all costs. I wish I had gone with a more reliable seller.

Blinds were good for a while, but multiple handles broke after 3 years. I called and spent way too much time on hold with customer service trying to figure out which part I could order to fix them. Ordered a part (and paid for it). A month later, it hadn't arrived so I called back. Apparently there is no such part to fix these blinds, as the bits that broke are internal and can only be attached during production. $2,000+ to replace the blinds that worked for 3 years. Stay FAR away from this company.

I ordered a whole house of shades and 14 of my windows are hard to reach locations that I purchased motorized roller shades for. Although the shades are good quality, the motorization of them is absolutely horrible and Select Blinds is of no help. The motorized shades use Bluetooth technology and a phone app called "Shade Connect". This way of controlling the blinds is extremely frustrating on a daily basis as the connection from phone to shades is always of issue and takes several tries to get them to connect.

My blinds are not delivered yet! Tracking and customer service is not helpful or accurate. NOT MADE IN THE US, but MEXICO. When I finally was able to speak to a human, I was told my blinds were held up in customs. I will never never order a product from this company again.

Such a great experience! As a Realtor I deal with many companies. I felt compelled to write a review because of the great experience I had from beginning to end. Ordering my custom blinds was a breeze, and even when I had a problem with my own measurement, they were quick to help me fix it. A year later, inquired about a warranty on one of the products and without hesitation they were able to help me. It was such a great relief to have a company on my side and fix the issue without incident. I worked with Jessica H. in customer care and she was phenomenal. I will only use them from now on!

Extremely disappointing company with terrible customer service. Phone support is unhelpful, and the constant promotions are confusing and misleading. I purchased a product that fell apart almost immediately—despite costing hundreds of dollars. Save yourself the frustration and shop elsewhere.

Purchased a motorized blind from Select Blinds two weeks ago it wasn’t working correctly and finally completely broke. I’ve been in contact with customer service at least 15 times and I have not gotten anything but a run around. I am now sitting here with a $350 blind that is broke and I still have no answers. Their customer service is terrible and it’s absolutely not from this country and the blinds are coming from China, so they can’t even tell you when a part is shipped.

Purchase 5 rolling blinds. They sent the incorrect brackets and 1 of the blinds came with a bad spring mechanism. Contacted customer support immediately and was told they would reply within 24-48 hours. 3 days later I contacted them again after no response only to receive an email saying they would reply shortly and providing a link "In the meantime, have you been able to try troubleshooting? You may find this helpful: Troubleshooting Guide." - this was simply a video showing how to raise & lower blinds - NOTHING about bad spring mechanisms. I again asked for help - days later still no response. HORRIBLE SERVICE.

Very bad customer service and scam. I did not like the product. It is so cheap. I called them. They are not cooperative name very rude. It is my right to return bad product and they refuse. Please make sure before order.

Ordered a blind for my living room. Measured it two inches longer from top to bottom and put it up and is five inches shorter than ordered. Called customer service and kept getting the run around to the point that I have to deal with a short room darkening blind. Will not be giving this company any more business.

Select Blinds Customer Service don't even deserve one star, should be zero. I ordered three blinds 2 - 33 1/4 x 33 1/4 and 1 - 39 1/2 x 36 1/2 cost of $459.96. I checked the box for two out of three blinds for the FIT protection Guarantee your FIT! *Add our Measuring Protection Guarantee +$9.99 What is it? (copied this from the website). Nowhere does it say you need to have the (design consultant) place this order to honor the Guarantee Fit. I was told from three customer service reps If I order online myself they do not honor the 9.99 return for free replacement. I called Friday and talked to four different CS Reps and they all said they will not honor a replacement shipment to take of a 1/4 inch on two blinds. Every call said they are recorded so you may want to go back and chat with the reps and train them on how understand company policy before just saying NO we are not doing anything for you.

I ordered a no drill install blind and received a drill install blind instead. I have spoken to three representatives and they continue to argue with me telling me I received a no drill blind. The video they have sent to me is not the same as the blind I received. I have requested an exchange for the correct blind or a refund. I’m not waiting on a call from a supervisor. Still no resolution.

We ordered two blinds and one arrived damaged. The company was sent a video and determined that our concern would be forwarded to production. Production was identified as having 1-2 business days to respond. They did not respond. So, I called them. I was initially told that I would receive a replacement blind but after verifying my information, this changed to being sent a replacement wand. I refuse to accept a replacement part for an new item that I did not damage. I asked for a supervisor repeatedly for over 20 minutes. I finally was connected with Veronica who denied my request for a new blind. She asked for a description of my concern and then she determined that I needed a tilt mechanism. She explained that it was easy to replace and shared that the instructions would be included. I expressed that I did not agree with this and shared that I would be reaching out to my financial institution with my concern.

The motor on the no-drill blinds must be charged through a USB port located at the top of the blind - not the bottom - making it extremely difficult to charge the blind on high windows. Read their return and exchange policy carefully, as they will not honor if you are unsatisfied with the blind unless there is a defect on their part.

Biggest problem I have. First blinds I bought from them in 2018 were great. I built a new house in 2024, so I ordered the same blinds, except I went with the cordless option. From the minute I received them, I could tell that the quality wasn't the same. The problem I'm having is the shades, when raised, get caught in the top rail, and then snag on the bottom rail. Select Blinds, after 2 months of emails and tons of pictures, told me I wasn't lifting the blinds level on the bottom rail. That is true, but because they are getting caught on the top rail. Their answer for the top rail is a Youtube video that you must watch and take down your shades every other day. Customer service is terrible and warranty lasts till you receive them. I wouldn't give them a half star. $1600 down the drain. I ordered my new shades from a reputable company.

This is a terrible company, sent me the wrong size blinds, won’t let me return them, because they say they are custom, and they aren’t!!! They are 6 inches longer than what I ordered, I get a different person every time I call, and get a runaround. They conveniently never have a supervisor to speak to. They said I could have credit if I donate them and get a receipt, what place wants odd shaped blinds and gives receipts. This place is a nightmare, and why would I want credit so I can get something else the incorrect size. I'm completely dissatisfied. Would not recommend this company.

Bumping up to 2 stars from 1 star as customer service finally gave me something (store credit). The company does not deserve more than that given its lower quality product compared to its pre-PE company acquisition. Add to it the amount of time I wasted going back and forth with customer service for what is a legitimate claim on my part means they are a 2 star company at best. I am unlikely to ever purchase anything from this firm again nor recommend it to friends and family. For those looking to get their money back or get store credit, I would suggest you file a complaint with the Better Business Bureau (BBB). The Select Blinds customer service only acquiesced when I filed a complaint with BBB.

I paid $250.00 for 1 blind, and it came with the wrong brackets - I needed side-mount brackets. I then ordered the side-mount brackets, and was charged an additional $27,00 - - and I received EXTENSION brackets. Now they say that side mount brackets don't work with my blind. It has taken 6 weeks to get to this point, and now I have an unusable blind and am out $275.00.

Ordered a set of "no-drill" blinds and followed instructions on window measurement. Blinds received cannot be installed. They are cut to the measurement I gave, but that does not allow for the half-inch or so that they need for the "no-drill" mechanism to be used, which requires that extra space in order to engage the pressure needed. Their website does not specify that you should subtract that yourself, so I can only assume that it should be the manufacturer's job to make that assessment, and they did not. After two weeks of going around and around with customer service, they sent me a replacement. Same exact problem. I give up. Out $120 and hours of my time for a company that doesn't know how its product functions. I'll be going local like I should have to begin with.

Bought 4 blinds for 1.4k all, but 1 stopped working entirely after 1 year. Customer service has not been helpful when I called in the past, and I will not bother again. Highly don't recommend them and honestly, the quality is the same as any entry-level Lowe's or Home Depot.

This company is great until you place an order. My first order was good, so I placed a second order. During my crew installing the second order, they discovered the screws were different from the first order. The second order screw heads were too big and preventing the plastic cover from snapping in place. I called to get some help. I was told someone would call me in one or two days. It's been 10 days and still no return call.

Select Blinds has now screwed me three times. The first time was selling me a product that would never work for the size of my windows 2-3G mistake. The second time/ replacing the first set (5 years ago) I purchased 6 motorized roller shades that were absolutely perfect in my space. I wanted to get 3+ more for other areas in the house, and they were discontinued! No warning! Now it’s been 5 years and one of the 6 has a broken wand, they cannot do anything about this, absolutely shameful service to sell a product that you can’t back. I would have paid for a new wand but that’s not an option for them. Conveniently now I have to buy 6 new blinds because one broke. Scam!!!

Horrible customer service. I started out in chat. I wanted to know if they could make custom-printed roller shades. Instead of simply answering my question, the rep assigned to the chat asked if I would provide the image, or if I would select from a reprinted design. Ummmm, duh! CUSTOM... I was asking if they printed custom. After waiting for several minutes for a response, I finally left the website. I later received a summary email, which I responded to to ask again - "Do you print custom roller shades?" The response? Unclear. No direct answer, but directions to call a specialist. I'm so done. If they DO print custom shades (I still don't know), I don't want to know what placing an actual order might look like.

Sadly I cannot not recommend this company. I ordered one no-drill blackout blind. One side track of the No-Drill Blackout Blind was slightly too long making it impossible to install. Despite every possible photo, measurement and angle of the window provided; every possible photo, measurement and angle of the blind received along with the numerous texts/emails (15+) between myself and Select Blinds — only proved to be a waste of time after all. Select Blinds refused to make good on their guarantee to make the blind fit or to make certain the customer was 100% satisfied with product. I now have a blind that cannot be used at all, Select Blinds tells me they offer no refund and they are not willing to help resolve or to find a solution in order to make the blind usable.

I am very pleased about the professionalism, personable, and follow up accountability I experienced. Excellent customer service. I received samples promptly and assistance with my order. I highly recommend Select Blinds for the high quality product and exceptional customer service.

Select Blinds did not post my negative customer reviews on their website or on the google review link I provided. Customer beware. Their customer service process is very poor and a deliberate time waster. I purchase Classic Roman blind in white linen with standard liner. The horizontal rib in the blinds are obvious and are also unevenly spaced. The motorization is a bit clunky and disjointed installation instructions. Roman shades were shorter at 68 inches than the 70 inches I had indicated. Unfortunately, I also purchased double cell cellular shade in sesame sheets that was supposed to have matching color on the head and bottom rails. Imagine by surprise to find that select blinds simply used a sesame-color sticker to cover up white head and bottom rails.

We ordered shades for eight windows in white, but they turned out to be gray! The plastic parts look completely different from the website, where they appeared white. On top of that, the brackets for the larger shade is much oversized and sticks out several inches (see picture). That same shade also doesn't work properly, and another one arrived in the wrong size. To top it off, customer service was terrible--they refused to offer any reimbursement. Extremely disappointed with these unattractive shades!

The cordless blinds I received were made with the incorrect bottom rail. It is a tapered piece that is 1/2" narrower than the slates. Impossible to grab to raise and lower. If these are correct for SelectBlinds, they are the worst-designed cordless blinds ever. I believe, at this point, SelectBlinds made a choice to save pennies per blind by incorporating a bottom rail intended for corded blinds. This is not a usable product if the user intends to raise and lower the blinds regularly. After emailing and texting numerous times to correct issue I gave up. Every email and text was responded to by a different person. They'll give you the storyline of how sorry they are, how bad they feel, etc. In the end, they said sorry not going to correct anything. Don't fall for the company sponsored, AI-generated, 5-star reviews on their website.

I have ordered blinds over the last 8 years after buying and selling multiple homes. Blinds and service reps were in the USA. Recently, I placed an order online, it took an exceptional amount of time for product to be made. Finally, I get a tracking number and lo and behold my blinds were made and shipped from Enola Vietnam, to Alaska, and I live in Maryland. I called customer service believing I was given the incorrect track # because everything used to be made in California. Well, the call was answered in India. Now not only are the products being made in Vietnam the call service help line is now SOLD to India. That is it for me.

If I could rate ZERO, I would. I consulted with one of their “design experts” to ensure I had the correct measurements. They ask you to provide measurements in 1/8 inch increments, but decided to round down to the nearest whole number. When I filed a claim, it was rejected. So, in other words, they don’t honor their warranty if they send you a product with different measurements. Will NEVER order from them again.

I ordered no hardware blinds, and I received blinds that require mounting. Since my window has an ARCHED top I can not mount what you have shipped me. 1st I was told I didn't order a remote, so I ordered one, now I have blinds that require hardware to mount, and I can't mount them. Order Number: **. If a payment is necessary I will request a refund and return the blinds. I am quite sure I ordered the Remote Option as well as the hardwareless mounting option, it's the only reason I went with these blinds, the window is very High, Top of the window frame is a Arch, and it's Brick... Hardware is not an option.

Select Blinds listened, and was patient providing a solution to ensure my order was resolved. Thank you.

I have had Hunter ** send me longer brackets for my blinds in the past, but this company either does not want to or is unable to. I see another similar complaint on this forum and find customer service unhelpful - really shocking. I saved text and emails and photos and plan to complain to the BBB next. This is unacceptable for a $305 purchase.

Better read the small print, all of it, before spending money on this site. Website hides critical information in dropdown menus at the bottom of the ordering page. In my case, "no drill headrails," which sounded like a great idea, are much deeper than my window openings and protruded from the window by about 1". They couldn't form a secure brace for the shades. At no point in the ordering process was I informed about the depth of the headrails or prompted to measure the depth of my window opening. I'm over $300 bucks in the hole now, uncertain if I can get my credit card company to cover me. Caveat emptor!

We've ordered 3 full sets of blinds from Select Blinds and while our first 2 times were decent experiences this last one has been an absolute nightmare! Used the exact same measurements as last time (which were perfect) received these and they were all short in width. Supposed to be full blackout, we even paid extra for the side and bottom tracks - which arrived as extremely thin white plastic that were all scratched up from shipping, not to mention due to the material doesn't block any light at all, they might as well be clear.

Prices are attractive but the customer service is TERRIBLE. Literally some of the worst I've experienced of any company. I've called them over the course of 3 months now to get my blinds properly measured and each time I call them I have to re-explain my issue. during this time, they promise calls backs, reviews with engineering, etc but after not hearing back I call them again and thus the cycle continues. Customer service is not US based (and I don't mean that as a bad thing) and because of that there is a protocol that is followed but I don't think any of the reps actually do any reasoning/thinking on their own - they are just phone robots. very disappointed that I can get my blinds that were too short replaced with properly sized ones. I will no longer be doing business with this trash company.

First, I'm not a big fan of reviews because I feel most people have expectations that exceed the company or product they are buying but I'm so angry with this company I'll give whomever wants to read this some information about my experience. I ordered $500.00 worth of shades and the shades showed up within a reasonable time frame. The quality was acceptable for the price point. I wasn't expecting a Porsche shade when I ordered a Nissan... get it? The brackets sent were the wrong size so I contacted customer service via email and live chatting and argued with them for days.

My family flips houses and we ordered blinds for an entire house 3 1/2 weeks ago. They sent a completely wrong size for a room with 3 matching windows and one blind, which was the largest, actually fell apart when our General Contractor began to install it. For 2 weeks they have completed ignored us and refused to replace the Defective and wrong sized blinds. We have called, emailed, sent photos & a video and NOTHING. This was our first and last order with them.

I will start with price is fair. That is all I will say about select blinds that is positive. Ordered blinds using their measurement process. Blinds came much smaller than sizes ordered. Have not been able to get issues resolved in four months of dealing with customer service. The worst customer service I have ever had to deal with. A complete waste of time and money.

I ordered vertical blinds from Select Blinds. The advised measurements include a +\- exception which basically means they can screw up and get away with it. My blinds were 1/8” too long but because of their +/- error exception. They refused to correct it. Filed a BBB complaint that will now be recorded as unresolved because Select blinds only offered solution was that I pay again…. but they will give 10% off. Terrible customer service, they don’t stand behind their product, and the +\- exception gives them an out to take your money. Please purchase elsewhere, this company should be boycotted. Home Depot guarantees their custom blinds, have no +/- exception and will fix any errors in cutting with no charge. Do not purchase from Select Blinds, go elsewhere so you don’t get scammed.

Oh how I wish I'd looked here before ordering from Select Blinds. Bad experience in too many ways. No communication, responses. I ordered cordless light filtering cellular shades in color Cork, a light beige. The header is dark brown, ugly and doesn't match. They did not include the hardware necessary to pull down the blinds and getting them to send it has been a time consuming ordeal. I was on the phone 35" and the guy said they don't provide any way to reach the handles to pull down the blinds! So frustrating!

This company takes your payment upfront and then plays games all the way along as you try to get a working installation. It has been months and they have been playing me between their remote installers and customer service people. Avoid this company.

Bad, Bad, Company - Blinds were as ordered in Quite White. The Header was greenish, gray, beige. They say it is normal for the top to be a different color... and not to match. They claim that's how all their blinds are made. Customer service is terrible. Don't waste your money shopping there.

BUYER BEWARE! Everything seems fine till you have a problem.... Have bought many blinds and solar shades over 10 years. Bought some this year, quality is not as good and there is some sloppy workmanship. Was sent different mounting brackets to the ones showed on their website in the installation section. Tried to get the brackets I needed, was sent to an overseas call centre which was no help at all! Tried texting, but still no help. I now have 2 large blinds I paid over $800 (they are normally $1600, got them on sale) for that are useless and no one is interested to help or send me the correct brackets.

I have purchased many blinds from SelectBlinds and have been happy until my most recent (and most expensive) purchase. I bought motorized black out premier cell blinds (top down bottom up) with the "no drill" mounting system, which costs extra. First set arrived with scuffs/tears in the finish, end caps loose, and the pre mounted brackets for the no drill mount placed where internal components for the blinds were seated... So I couldn't mount.

I needed to replace a blind after 8 years because it completely disintegrated. I rarely used that blind. It developed a small crack and within two hours the whole blind had cracked open. I found the original order and ordered the exact same blind. It arrived in good time but the manufacturer had changed the mounting rails and I could not use the same drilled holes to install the hardware. It was 1/16" different and it meant I would have to drill so close to the original hole that it would just all blend into one giant hole. I contacted customer service and they offered no help or solution. I will not buy from this company again.

I purchased motorized blinds from Select Blinds that are under warranty. I have a shade w/ a faulty motor and for about two weeks I can't get anyone to help me resolve the problem...I've been told to go thru an lengthy troubleshooting process which I did. I sent photos as requested. At least 4-5 calls to CS rep who have no authority to help. I've been told I would be getting a call from a supervisor by two different reps and still no call. I was told I'd get a video telling ME how to replace a motor. No video...What do I need to do to get satisfaction? Order # **.

I ordered 7 custom wood blinds, 5 inside mount and 2 outside. The company's specs/instructions for outside mounts are inadequate, and both of the outside mounts are unusable. Customer Service blamed me for not following their "recommendations". Other online custom shade companies do MUCH better in user interface. The very last blind we installed had a major dent in the metal housing-- no damage to shipping boxes, so must have happened in factory, and was packed without inspection. It was on the back side, and I had sufficient clearance to install it. Given my previous customer service experience, I chose to not have any further involvement with the company.

An update. I feel it only appropriate to finish this review. I was finally able to talk to a real person. New parts were sent and received, yes! So, I would probably upgrade my stars to 3 or so. However, I think this company needs to work on customer support.

Don't bother buying Select Blinds blackout blinds. Blackout blinds started falling apart after three and a half years. Appears the backing is actually made out of paper and does not hold up to the Sun. Junk. Have also had a lot of problems with their push button up and down cell blinds mainly the functioning of the button. The material is okay on the cellular blinds. Warranty only lasted 3 years. They start to fall apart at 3 1/2 years.

Can't leave a Google review, their Google reviews are fraudulent - just like the company. AVOID AT ALL COSTS!! Even with BBB complaint, couldn't get a refund or exchange and they didn't adjust their BBB rating despite them not offering any evidence that the error was not their fault.

WARNING! Do not buy a blind from Select Blinds! I am out $426.12 for a blind that I cannot hang. They do not accept returns on custom orders. The special brackets that they sent to hang the motorized blind cassette do not fit. It is a design flaw in either the brackets or the blind cassette. The part that is supposed to snap into the cassette does not fit. They will never fit! And I couldn't get anyone to understand that. It is a problem with their manufacturing.

I ordered my blinds November 2024. On December the 5th, I received and email that they were out for delivery. Today is January 22, 2025 and they still show out for delivery. I keep this email for proof they are obviously lost. I have contacted this company numerous times and all they say is that they are working with Fedex and I should receive a new order soon. Every time I talk to someone it's the same story. I'm guessing I will never receive my blinds or get a refund. They are also based out to Vietnam which is no where mentioned on their website. Don't order from them. They are liars. Also say they are members of the BBB. Another lie.

Very poor quality for the price, and no discounts offered even if the blinds are damaged/defective on their end. The blinds look fine and were fairly easy to install, but I would expect for these blinds to be half of the price with the condition they arrived in. The fabric on the headrails of our roller shades had weird white-ish stains, and the fabric glued into the front of the headrail was misaligned and coming undone. Additionally, the plastic attachment piece you put on to then grip on to the shade and pull it down was crooked and uneven. All of them.

I was sent defective blinds. These cost a lot of money and the material is horrible. They also do not roll up which makes them useless. The hardware that was sent with them does not work. Because they are custom, the company is refusing to take them back even though they have a 90 day guarantee. DO NOT do business with them.

I wasted a month waiting for design consultant to assist. Then I wasted nearly two hours with design consultant on the phone who could not read measurements then she transfer me to back to the auto answering services without letting me know. The next person said they were not able to assist in window measurements to make sure my order (in the cart) would be accurate. SO, if you order and the measurements came out wrong, there is NO refund, it's too bad and you have to re-purchase it again.

I am writing to express my disappointment regarding a recent online order. My cousin, Holly and I spent a considerable amount of time selecting blinds and motorization options based on a website promotion offering free motorization on orders exceeding $700. This offer was clearly displayed and prompted our significant investment of time in the selection process. We have been long-time customers of Select Blinds (Holly, in particular, has made several previous purchases and consistently received quality products and excellent service). The intention was to furnish our recently purchased home with blinds from your company.

Product seems to be OK. Customer Service is terrible. I had a question about installation of the tension bracket. Sat on hold for 21 minutes listening to how VERY IMPORTANT my call was. But I guess not important enough for them to answer. After 21 minutes I finally contacted someone. Obviously, Select Blinds has outsourced customer service to an off-shore company. English was terrible. Knew nothing about the product at all. Useless! Tried CHAT. No help either. Wanted me to send in a video of my issue. I will never buy from Select Blinds again.

We bought a very large expensive motorized blind package from Select Blinds and we spent months trying to get to work properly with no avail. I spent countless hours of my time on the phone with their troubleshooting department, sending tons of videos, sending motors back and resetting and reprogramming ALL 27 blinds and they still would not work. Select Blinds after letting me know they were not working correctly said that unfortunately they would not be able to refund me anything. All blinds I purchased came with a 3 year warranty and they do not stand by their word. We lost thousands of dollars which we will fight hard to get back. I do not recommend to anyone!!.

Contacted Select Blinds November 18 as my cordless blackout shades purchased 1 year ago stopped pulling down/up. While on the phone emailed video of the defected product and started warranty replacement. It’s been over A MONTH of promises that it’s being reviewed. I spoke to someone about 7 times so far and every time it’s a promise of “we'll update you in 2 days and we escalated this to highest team”. This defected shade is In my little kid's room and sleep literally depends on it. This is THE WORST CUSTOMER service I had In 20 years. This company should be ashamed of how they treat their customers. I am still waiting for solution. Beware before you do business with them!!!!

Ordered two items: A vertical blinds and a roman shade. The vertical blinds were shipped without a Valance. It took me way too long to finally speak with a human representative. Finally was able to and had them send the Valance. Still waiting for it. The Roman shades were sent with mounting brackets that did not work with the size of shade. Had to order mounting brackets from another company. I will never, ever again purchase anything from Selectblinds.com.

Paid for the Refit option - had to use it to re-size three blinds. "No problem" - we got a new ship date for about 10 days from then. 10 days later - no blinds. 12, 13, 15 days later - no blinds. 2 hours on chat with a rep to find out they hadn't been shipped (actually did not appear they were even made). Got a new date. THAT date came and went. MORE hours on the phone - new date. Then they called us (wow! maybe that's a good sign!). Nope - they were calling to say the ship date was even later. THAT date came and went... 2 more hours on the phone to find that they were not sent. Let us give you a new date. (If you're counting, they had already blown through 4 different supposed ship dates.)

The product was fine, but they sent the wrong part--a UK changer rather than a US charger. It took 2 hours on the phone, first with someone that said they would call me right back and never did. Then with a another woman that insisted I send a photo of the wrong part (which I had done with the first guy). Then told me it would take 48 hours to verify the wrong part and they would get back to me. That to me is poor customer service.

After yet another chat with customer service, I was finally given the proper instructions for our motorized blinds. Might have been nice if these instructions were either included with the blinds or made plainly available on Select Blinds website. Blinds are now working as expected...

I've had two experiences with Select Blinds. When you don't have a problem, all's fine. When there's a problem, good luck resolving. They sent me one roller shade that will not roll down. It took 1.5 months to resolve via email/text, and then they sent me the SAME chain to replace, with the same problem. The resolution offered? To do the same thing all over again. It takes days to get a response back from customer service

The shipping time was horrible and they were not able to help me. The item was purchased on 11/30/24. It is now 12/10/24 and I still have not received the item. DO NOT PURCHASE unless you want to deal with terrible customer service who stated they could not cancel or refund my money.

Well dang. I ordered 4 blinds on 11/27 and my order states it was shipped on 12/3. I was supposed to get my blinds the 5th. Well, that came and went. The FedEx site just keeps showing that a label was made and that's it. The Select Blinds site states that shipping info is "unavailable". What kind of crap is that? So I called and was on hold for quite some time. Naturally a hard to understand person came on the line and informed me that my blinds are "still waiting to get through customs" because they were made in a foreign country!! He said that some are shipped from the U.S. and some are in other countries. NOWHERE is this stated. They could have given an update or something instead of "unavailable" shipping time. I am pissed. He could not tell me when they would get here. He tried to make things better by saying "if they are lost or damaged, we will take responsibility!" Ugh.

Ordered 2 sets of blinds that when opened had no mounting brackets. I called Select blinds. They verified that I was supposed to receive the brackets and promised to get them to me in 2 or 3 days max. Well it's 2 weeks later and still no mounting brackets. It 3 weeks to get my blinds now 2 more weeks for brackets. The company did nothing to try and remedy the problem. When I called they didn't seem to care so I will take my bussiness elsewhere.

A few years back I remodeled our first home and got all the blinds from Select Blinds. The experience was good since everything fit or was close to the ordering dimensions. Recently, after my 4-year-old took a pair of scissors to the blinds in the master bedroom of our new home, I ordered three blinds to replace the old ones.