Select Blinds Reviews

Don't bother buying Select Blinds blackout blinds. Blackout blinds started falling apart after three and a half years. Appears the backing is actually made out of paper and does not hold up to the Sun. Junk. Have also had a lot of problems with their push button up and down cell blinds mainly the functioning of the button. The material is okay on the cellular blinds. Warranty only lasted 3 years. They start to fall apart at 3 1/2 years.

Can't leave a Google review, their Google reviews are fraudulent - just like the company. AVOID AT ALL COSTS!! Even with BBB complaint, couldn't get a refund or exchange and they didn't adjust their BBB rating despite them not offering any evidence that the error was not their fault.

WARNING! Do not buy a blind from Select Blinds! I am out $426.12 for a blind that I cannot hang. They do not accept returns on custom orders. The special brackets that they sent to hang the motorized blind cassette do not fit. It is a design flaw in either the brackets or the blind cassette. The part that is supposed to snap into the cassette does not fit. They will never fit! And I couldn't get anyone to understand that. It is a problem with their manufacturing.

I ordered my blinds November 2024. On December the 5th, I received and email that they were out for delivery. Today is January 22, 2025 and they still show out for delivery. I keep this email for proof they are obviously lost. I have contacted this company numerous times and all they say is that they are working with Fedex and I should receive a new order soon. Every time I talk to someone it's the same story. I'm guessing I will never receive my blinds or get a refund. They are also based out to Vietnam which is no where mentioned on their website. Don't order from them. They are liars. Also say they are members of the BBB. Another lie.

Very poor quality for the price, and no discounts offered even if the blinds are damaged/defective on their end. The blinds look fine and were fairly easy to install, but I would expect for these blinds to be half of the price with the condition they arrived in. The fabric on the headrails of our roller shades had weird white-ish stains, and the fabric glued into the front of the headrail was misaligned and coming undone. Additionally, the plastic attachment piece you put on to then grip on to the shade and pull it down was crooked and uneven. All of them.

I was sent defective blinds. These cost a lot of money and the material is horrible. They also do not roll up which makes them useless. The hardware that was sent with them does not work. Because they are custom, the company is refusing to take them back even though they have a 90 day guarantee. DO NOT do business with them.

I wasted a month waiting for design consultant to assist. Then I wasted nearly two hours with design consultant on the phone who could not read measurements then she transfer me to back to the auto answering services without letting me know. The next person said they were not able to assist in window measurements to make sure my order (in the cart) would be accurate. SO, if you order and the measurements came out wrong, there is NO refund, it's too bad and you have to re-purchase it again.

I am writing to express my disappointment regarding a recent online order. My cousin, Holly and I spent a considerable amount of time selecting blinds and motorization options based on a website promotion offering free motorization on orders exceeding $700. This offer was clearly displayed and prompted our significant investment of time in the selection process. We have been long-time customers of Select Blinds (Holly, in particular, has made several previous purchases and consistently received quality products and excellent service). The intention was to furnish our recently purchased home with blinds from your company.

Product seems to be OK. Customer Service is terrible. I had a question about installation of the tension bracket. Sat on hold for 21 minutes listening to how VERY IMPORTANT my call was. But I guess not important enough for them to answer. After 21 minutes I finally contacted someone. Obviously, Select Blinds has outsourced customer service to an off-shore company. English was terrible. Knew nothing about the product at all. Useless! Tried CHAT. No help either. Wanted me to send in a video of my issue. I will never buy from Select Blinds again.

We bought a very large expensive motorized blind package from Select Blinds and we spent months trying to get to work properly with no avail. I spent countless hours of my time on the phone with their troubleshooting department, sending tons of videos, sending motors back and resetting and reprogramming ALL 27 blinds and they still would not work. Select Blinds after letting me know they were not working correctly said that unfortunately they would not be able to refund me anything. All blinds I purchased came with a 3 year warranty and they do not stand by their word. We lost thousands of dollars which we will fight hard to get back. I do not recommend to anyone!!.

Contacted Select Blinds November 18 as my cordless blackout shades purchased 1 year ago stopped pulling down/up. While on the phone emailed video of the defected product and started warranty replacement. It’s been over A MONTH of promises that it’s being reviewed. I spoke to someone about 7 times so far and every time it’s a promise of “we'll update you in 2 days and we escalated this to highest team”. This defected shade is In my little kid's room and sleep literally depends on it. This is THE WORST CUSTOMER service I had In 20 years. This company should be ashamed of how they treat their customers. I am still waiting for solution. Beware before you do business with them!!!!

Ordered two items: A vertical blinds and a roman shade. The vertical blinds were shipped without a Valance. It took me way too long to finally speak with a human representative. Finally was able to and had them send the Valance. Still waiting for it. The Roman shades were sent with mounting brackets that did not work with the size of shade. Had to order mounting brackets from another company. I will never, ever again purchase anything from Selectblinds.com.

Paid for the Refit option - had to use it to re-size three blinds. "No problem" - we got a new ship date for about 10 days from then. 10 days later - no blinds. 12, 13, 15 days later - no blinds. 2 hours on chat with a rep to find out they hadn't been shipped (actually did not appear they were even made). Got a new date. THAT date came and went. MORE hours on the phone - new date. Then they called us (wow! maybe that's a good sign!). Nope - they were calling to say the ship date was even later. THAT date came and went... 2 more hours on the phone to find that they were not sent. Let us give you a new date. (If you're counting, they had already blown through 4 different supposed ship dates.)

The product was fine, but they sent the wrong part--a UK changer rather than a US charger. It took 2 hours on the phone, first with someone that said they would call me right back and never did. Then with a another woman that insisted I send a photo of the wrong part (which I had done with the first guy). Then told me it would take 48 hours to verify the wrong part and they would get back to me. That to me is poor customer service.

After yet another chat with customer service, I was finally given the proper instructions for our motorized blinds. Might have been nice if these instructions were either included with the blinds or made plainly available on Select Blinds website. Blinds are now working as expected...

I've had two experiences with Select Blinds. When you don't have a problem, all's fine. When there's a problem, good luck resolving. They sent me one roller shade that will not roll down. It took 1.5 months to resolve via email/text, and then they sent me the SAME chain to replace, with the same problem. The resolution offered? To do the same thing all over again. It takes days to get a response back from customer service

The shipping time was horrible and they were not able to help me. The item was purchased on 11/30/24. It is now 12/10/24 and I still have not received the item. DO NOT PURCHASE unless you want to deal with terrible customer service who stated they could not cancel or refund my money.

Well dang. I ordered 4 blinds on 11/27 and my order states it was shipped on 12/3. I was supposed to get my blinds the 5th. Well, that came and went. The FedEx site just keeps showing that a label was made and that's it. The Select Blinds site states that shipping info is "unavailable". What kind of crap is that? So I called and was on hold for quite some time. Naturally a hard to understand person came on the line and informed me that my blinds are "still waiting to get through customs" because they were made in a foreign country!! He said that some are shipped from the U.S. and some are in other countries. NOWHERE is this stated. They could have given an update or something instead of "unavailable" shipping time. I am pissed. He could not tell me when they would get here. He tried to make things better by saying "if they are lost or damaged, we will take responsibility!" Ugh.

Ordered 2 sets of blinds that when opened had no mounting brackets. I called Select blinds. They verified that I was supposed to receive the brackets and promised to get them to me in 2 or 3 days max. Well it's 2 weeks later and still no mounting brackets. It 3 weeks to get my blinds now 2 more weeks for brackets. The company did nothing to try and remedy the problem. When I called they didn't seem to care so I will take my bussiness elsewhere.

A few years back I remodeled our first home and got all the blinds from Select Blinds. The experience was good since everything fit or was close to the ordering dimensions. Recently, after my 4-year-old took a pair of scissors to the blinds in the master bedroom of our new home, I ordered three blinds to replace the old ones.

I previously ordered 20 blinds from this company in 2006, and 2 more orders in the last 4 years, so I didn't look at any other companies when needing to replace some broken blinds. Originally, my plan was to wait until Black Friday to get the best deal, but I received an email offer on 11/15/2024 stating "50% off VIP Early Black Friday Access Code inside". So I decided to purchase 2 blinds on 11/16/2024 as I assumed this was going to be the best deal anyway. We were out of town for the holiday when I received the notification the blinds were delivered late on Wednesday 11/27/2024.

Not happy at all with the shades nor the curtains. We ordered the “no drill” shades and you can see the bracket. It shifts the shade over and hangs unevenly with an unsightly gap. Also, we ordered custom size, very expensive, curtains and both panels had a large seam running down each side. I want to return all of it.

If I could rate zero, I would! I ordered and received a motorized cellular shade for my patio sliding door. It was the wrong length when received. After a few weeks it was replaced. Over time and as expected, the battery pack in the header was recharged, using the charger cord that came with the shade. In June/July the shade stopped working. I tried recharging as normal. That didn't work. I asked for replacement cord in July (still under warranty). After weeks of waiting, they sent the wrong charger cord that didn't connect to the battery pack cord. I contacted them again and was promised a new cord. Weeks passed. It wasn't until I posted on Instagram about my dilemma that I was contacted by their social media team. And then by customer service. I was again promised resolution.

I ordered a no drill Roman shade from Select Blinds and received a shade that was poorly made and not the same color as the fabric I chose. The shade was also a little less wide than my window and let too much light in on each side. I called customer support and I took numerous photos of the shade for the service rep. The person I spoke to said I would receive an email response in 48 hours. A week later, I called again to complain that I hadn’t received an email response as yet and I was told the response would be forthcoming. Another week has gone by and I haven’t heard back from anyone. I filed a warranty claim today. I tried to leave a negative review on their website regarding my experience but I could not I believe the reviews on the website are fabricated by the company. Lesson learned. Do not buy anything from Select Blinds. They are not accountable for their poor merchandise.

I have been a multiple order customer at Select Brands going back to 2019. All of my experiences have been good, but all of those prior experiences were just the "purchasing" experience. More recently I had an issue with a Lifestyle Outdoor Shade I had purchased in June of 2020 (beyond the warranty period). The crank mechanism on the shade had a stripped gear. Initially, I went through the company's chat option to see if I could purchase a replacement gear or mechanism part.

We have been trying to get 2 blinds replaced that we received 4 weeks ago and were the wrong size. When we placed the order we actually sent pictures of our window and measured where we were instructed to and paid extra for a "Guaranteed Fit" but the blinds we received are too wide to fit the window. We have sent Select Blinds pictures and video of the blinds next to a tape measure 3 different times but keep getting told they need more information before they can replace the blinds. We have asked to speak to a supervisor and have been told by at least 3 customer service representatives that a supervisor is not available but one will call us the next day. That has not happened!

Do not order from Select Blinds. So-called universal brackets by the customer service and not what they say. We can never reach technical support, and the customer service does not know how the blinds go on the window. Do not waste your time ordering with select blinds.

I regret every penny I “saved” by purchasing from this company. Even the customer service agent I spoke to who was trying to assist me with my sizing issues said he did not understand why the measurement tip disclaimer is listed after the warranty disclaimer. Why not add this tip in the measurement section where customers place their order?! Sizing is off, quality is cheap. One of our roller shades keeps falling off the roll and on the floor every morning.

I would never buy from this company again. The blind I received is so poorly constructed. It’s held together by Velcro and glue and the sides are not cut evenly. When I try to pull it up or down, it’s a struggle. The pleats don’t fold nicely due to the poor construction. I’ve reached out multiple times for a refund, and 4 weeks later, I am still fighting with customer service. They do not stand behind their quality. Do not buy from here!!

I ordered a blind from Selectblinds. Upon arrival I installed the blind. It rolled up but would not stay in place once rolled down. I called their number and they have a "text you back" system. I explained the problem, they asked for a video of the issue, which I sent them. Then nothing. I waited a couple of weeks and tried to contact them again. I contacted them four times, and got the same response, "OK, we will take care of this problem right away," then nothing. It seems to be their strategy to just keep blowing you off until you give up. NEVER DO BUSINESS WITH THIS COMPANY!!! The only saving grace is that I need 5 blinds but wanted to order the smallest one first to see if I liked it, then planned to order the rest. I won't ever deal with them again.

This company is complete garbage. Please do not waste your time or money. Honestly if I could give negative stars I would. This company uses extortion tactics to get you to buy their products. I purchased 7 blinds that were supposed to be no screw blinds. I get them in the mail and they are all missing the no screw attachment piece. I try to work with customer service only to be told that I cannot purchase that piece separately and that my original order did not include that piece and my only option is to repurchase the 7 blinds at full price. Garage products. Garbage service. Garbage tactics and garbage people. I have proof and evidence of what I wrote above in both emails and chat format for those who want the proof. Two emails sent to the person who responded to this review and nothing. Again just a gimmick. Please go somewhere else.

I ordered blinds from Select Blinds in August. They all shipped from Vietnam. However, all my blinds arrived 7 days from the time I ordered them. I paid extra to have no drill blinds, this I strongly regret because my blinds all fit into my window frames perfectly but the no drill headrails are all too long. I tried calling the company the next 2 days however, their phone lines were down. 3 days later I called and was put on hold for 45 minutes only to find out that their computer systems were all down. No fear, I spoke with Sheild and she told me if I texted her the pictures of my headrails to the 800 number I called to prove that they were in fact too long that she would submit my warranty claim for me. I did this and waited 2 days and called back again and was put on hold for 45 minutes again.

Ordered Roman blinds. Turns out they are meant to only be operated with two hands and you have to hold them in place (with two hands) for half a minute so the coil can catch up. Otherwise they fall down again. This is ridiculous AND not clear on their website. Customer service was initially responsive but now won’t even return my emails for a fix. So frustrating to spend $400 for an awful product and no recourse.

Ordered roman shades that stick on. They didn't stay on and one of them ruined my new fiberglass doors b/c of the glue - it will not come off even with goo gone. Customer service was not helpful. They only refunded me $16. Wasted about an hour on phone for that. Total joke, do not recommend ordering there. I had to get my own new velcro to have it stick back on and cover up the damage to my door so I am stuck with them now.

I spoke with a Brand Ambassador from this company and they have agreed to refund the costs of the no drill feature for all the blinds and will be sending all new blinds with the standard drill in mounting.

There has to be a way for these folks to be held accountable, I ordered samples for my wife to look at, she decided on one and I wanted surprise her for her b-day and ordered 9 huge windows. After 6 days I get an email saying they are on backorder and could be another 20+ days before they start the order. I just called to ask them to cancel the order, and I have asked 6 reps in chat and on the phone after being on hold for 2hrs each time. They told me they will send a note to production and see if they can cancel them but yet I have an email saying all windows are on hold, nothing has moved forward. Now the slimy tactics is to send out a window remote via FedEx so they can say they have started the process. Hours on the phone, I so messed up by not reading these reviews first, If you are looking for blinds, please read these reviews before purchasing at Select Blinds.

I ordered 5 faux wood blinds; all 5 blinds were the wrong size. Notified so called customer service and explained the problem. I was told on at least two occasions to take pictures which I did. They promised to get back to me which they just gave me the runaround, I will notify Paypal for a refund. Stay away!

Brandon from Select Blinds took the time to listen to my complaint and worked quickly to resolve it. I received all new curtains today that match. They still aren’t same quality as the original set I ordered but had I not received those I wouldn’t know the difference. I really appreciate the remake and how quickly it was done.

I ordered vertical blinds and received the wrong product. I've been trying to contact the company for two days but can’t get through; I waited three times on the phone for 45 minutes with no response. I strongly advise any customers to think twice before ordering from this company for any window coverings. I’m extremely disappointed with my order and cannot reach them for assistance.

The blinds themselves are working well. However, the website and the customer service are questionable. I ordered my blinds and they did not fit. They did come exactly to the dimensions I ordered. I talked on the phone with the Escalation Manager. After I sent her a photo, after she acknowledged that I read and adhered to all of the guidelines and specifications when measuring my windows, she said they didn't fit because I "had unique beveled windows," and that I should have known more about blinds before ordering. I was not asking for a refund or a new shade. I was only calling in to let them know that I thought the website was misleading and recommend adding a note about calling in before ordering for unique windows. She told me I was "only calling to complain" and that I should have been more logical.

I bought $8,000 worth of motorized blinds. They came, but without the purchased remote to control them, rendering them completely useless. 2 weeks with “customer service” and still no remote or a tracking number. Can’t even tell if they work or not, as you need the remote to operate them. We bought them for privacy/security, and they’re stuck up, as installed, until the remote shows up. Terrible customer service, and an overall extremely negative experience. The brand ambassador is going to respond to this asking how they can make it right. You could have expedited the remote 2 weeks ago after we waited 4 weeks to get the blinds in the 1st place. We’re well beyond making it right. I’m this close to taking them down, sending them back, and refuting the credit card charge.

I should have listened to all of the reviews on here. Please do yourself a favor and don't buy anything from this store. Select Blinds on their own returns page says they offer 'Oops Replacements' which is what attracted us to them. We thought "they must have added this feature because of the reviews" so we went ahead. Little did we know that you have to click into two different links and read down multiple pages of fine print to see that it actually is an additional thing you have to purchase. (We tried to purchase it after the fact even to no avail)

***STAY AWAY*** I bought more than $1,000 worth of cellular blinds and every one of them have failed or had some problem as the cheap plastic clip holding the springs at top breaks off. They know it's an issues and they do NOT want to stand by their warranty nor their product!

I will never use your Select Blinds ever again and I've spent thousands of $ with them. Can you say "Blinds.com". Can't wait to tell those I've referred to them over the years how their product and service have gone to pot. Replaced a $500 blind with a broken cord that was out of warranty and ordered a new one. After installation the cord broke on the third use. Their response to the warranty claim - "we will send you a new replacement cord with instructions to install yourself".

The company reached out and offered one more free replacement. Still not confident about the quality but kudos to the company for following up and offering a solution.

I ordered faux wood blinds. I received plastic blinds. I have called several times and been on extremely long holds. I have emailed the address with my order; I finally got a reply. I asked how can we make this right. The description says faux wood, which I understand is made out of PVC, but it's usually textured like wood. The ones I received are like regular plain blinds with wider slats. Their response was very curt and lacked any willingness to resolve.

They sent a defective blind and then rejected the claim to replace or repair the blind, pathetic service. I wasted $125 for buying a blind which was not working as expected on day 1. Contacting their customer service has been a pain as well.

Needed to replace two blinds. Searched around online and in Lowe's and Home Depot. Select Blinds gave the best price half of those. No need create login. Followed the measurements exactly as requested. Order placed. Notified the order placement and when it was built. Was at my door in a nice compact package and I installed them in 10 minutes each with perfect instructions. If someone is not equipped with the right tools and not a do-it-yourself type, could have some issues. In my case, it was the easiest order and no need for any person to be involved except me. They built exactly what I expected and ordered.

I ordered 5 sets of Select Blinds up to 115". They all were cut to my specs and were of decent quality for the price. They shorted me several brackets for one of my larger blinds. When I called customer service the first time they told me they would ship the missing brackets out immediately. Three weeks later, I called again, and Select Blinds told me they had just shipped. This seems pretty consistent with the rest of the reviews. Customer service is great until they get your money, but if there's a issue don't expect Select Blinds to care.

The room darkening zebra shades are not closing equally. Even I show them pictures they did not take responsibility. I was asking for supervisor to call me about customer service. They offered me $300 discount and then they for no reason charge it more and more. What's going on? Do not shop at Select Blinds.

Terrible customer service. Hold times 60+ minutes. Ordered 10 blinds. Not happy with any of them. I guess you get what you pay for. I explained my dilemma about the sun streaming through and the rep promised me the solar shades would cut the sun and they don’t. The sun shines through bright. These shades are useless.

Measured according to their instructions and they did not fit. Called and they would not take them back. Did a chargeback with my CC company and called Select Blinds again for a call tag to return them. I said I would donate them to Habitat for Humanity if they didn't send the tag. I have it in writing that they told me to donate them. They told the CC company I never sent them back! Thank goodness I have it in writing! So much for their "satisfaction guarantee."

If you want separate charger for your motorized blinds, you better place multiple orders and not a single order with multiple blinds. The company tries to save money by providing you one charger for ten blinds. Very disappointed with their customer service which was essentially useless!

Working with Select Blinds has been an absolute nightmare from start to finish! Sure, they have great prices and sales, but their customer service is horrific. I’ve waited on hold many times for over one hour, but someone is available to respond to my chat message in one minute. The chats never resolve my issues/or provide false hope that they do. I wouldn’t recommend using select blinds in the future.

Buyer beware!! They sent me 30 shades, all cut an inch and a half smaller than the windows. They refuse to take responsibility. They send you from one rep to the next to push you off, jump you through hoops and request 100 pictures and videos (not exaggerating). This company is shady, uses the cheapest materials, and not a single one of the shades I ordered works when you pull dowm on it. It goes up, and down, and up and down, and you have to try to make it stay down 10 times before they actually work. Junk, garbage, scammer company. And Mirily the so called "supervisor" is rude, and snarky, and refuses to help at all.

I placed an order for 5 blinds. I received 4 of them. One missing was for my living room window, I needed three separate ones for the window. Called to check on the issue. The person who took my order, Tay placed incorrect number of shades for the window. A new one would be sent. Received the replacement and it's the wrong color. I call again. I was told they had to review the call to be sure the order/ color was placed correctly. Why would I order different color just send the replacement. Was passed on to talk to two different people. I was also told they would get back to me in 24 hrs. Crickets.

Had a purchase of $1845 on June 2nd and June 5th requested for change/cancellation of order whichever is possible option. They refuse to do either of them and sent moved to production status on June 10th with a email saying they can’t do any changes because items are in production. Very very disappointed with the customer care response in calls, chats and emails. They take my order number, phone number but the order was never updated. All I am left with is to deal with the product that I don’t like. Keep in mind that there is no priority for damage control or customer satisfaction with SelectBlinds.

Whatever you do don't buy blinds from these people. They are poorly made and the light comes through. Also they are impossible to get in touch with. They do not do returns or refunds or resizes. Save yourself a lot of trouble and money.

Fine if all is smooth but they won't look after you if anything is amiss. Each order was delayed significantly. One for weeks with zero communication. Select Blinds refused to expedite shipping to make up for delay meaning I incurred costs to install. They care more about profit than customers. Another order had zero info, clearly something was wrong, so I told them I was canceling. The right thing to do was to refund me but instead they took weeks communicating with their factory. Again they wanted to make sure of their profits and didn't care about me. Never again.

I made a mistake in measuring the length of the fabric vane. The long one shown in picture drags on the floor. I paid again and they made new vanes but instead of making them 1/2 inch shorter as I requested they made them 2 inches shorter. The picture shows how the shorter vanes now fall way above the floor. Customer service instead of fixing the problem keeps asking for more pictures and wants me to measure them again. Anyone with decent eyesight can see how all the vanes are too short except for the original one which is too long dragging on the floor. Please measure correctly with this company. All customer service does is keep asking for more pictures and measurements instead of replacing the vanes 1/2 inch shorter than the first set.

The worst customer service I have ever encountered. Had a problem with an order. Called 4 times, got 4 different reps and 4 completely different stories about the state of my order. Total incompetence. Will NEVER order from them again.

Wasn't close to what I wanted. Labels weren't correct/Mislabeled. Won't use them for future needs given their response. What went well: I ordered samples, the samples came, I selected a product, ordered, and it arrived. Apparently the labels were loose or something, The sample I selected and thought I was ordering was not the same. Contacted support and basically said, yeah what they send it what I ordered so the rest is on me but here's a 10% off your new order. Glad I only ordered for one unique room first before the rest of my home. More samples arrived today, double stickers on them as well. At this rate you should order the same samples twice to ensure you're getting what you're after, I won't be using their services given how they treated the situation with photos, etc. Business better taken elsewhere.

Poor customer service...I ordered cellular blinds in the whisper color. They arrived and they were the wrong color. I called, emailed and texted them and they said it was not their error. I found out there was more than 1 whisper color. I told them I had 49 shades to order but I wanted to make sure I had my order correct and I wanted the whisper color from the sample they send me. They said it was my mistake and they would have to charge me because it was my fault. They lost this sale and any future sales.

Do not buy from this company SELECT BLINDS. I purchased 5 name brand blinds for my living room. Select Blinds sent me samples and I chose the one that best matched my home. I received the blinds several weeks later. 4 are one color, and the 5th is a different color. I compared the sample they sent me and only 1 of the 5 matches the original sample they sent. Contacted customer service and they sent me another sample after I sent them pictures that showed the issue. They sent me another sample identified as the same color, but it clearly was a different color than the first sample they sent me with the same name.

The whole experience with Select Blinds has been terrible. I ordered 6 Roman shades and only one of them was the right measurement. The other 5 are 1-3 inches too short. I paid extra to get the no drill blinds and my shades bow in the middle, letting light through. And when I pull the shades down they feel as if they are going to fall down. We contacted customer service and had to go through a lengthy process to prove the blinds were too short. And after waiting over a week they came back and told us we need to steam and iron the blinds and show more videos of measurements. The shades don’t seem like they would last long regardless of the sizing issue. It has been such a hassle and a disappointment.

The worst company I have ever dealt with. Their blinds took over a month to arrive after 2 tries to get my measurements right. When they finally arrived there were multiple issues with the blinds (holes, weird fabric sewn in parts) but out of desperation I tried to install them anyway. Unfortunately the brackets did not work with my type of window (something I had no way of knowing) and when I contacted customer service they refused to help or provide a refund. I am now seeking legal action.

I was contacted by a Brand Ambassador, Brian, and he was able to get me product such that I could lengthen the tie-downs. Much easier now. Thank you.

Do NOT purchase from this company. The blinds are junk! And, their customer service team is a joke. I just ate $110 of my hard earned money. They won't let give me my money back unless I spend more time dealing with their crummy product. No thanks.

Good price, but wouldn't recommend. I bought the "Signature" quality level blinds, which isn't the lowest-end, and isn't the highest-end, it's right in the middle. Installed, they do look slightly cheap, even the installer commented on it. But my real issue is with customer service. During installation, one of the parts broke. That same day, I immediately requested a replacement part, by talking to customer service and sending them a picture of the exact part. They then proceeded to mail out a part that was laughably wrong, literally 10x the size of the part that I needed.

I recently ordered 1 wood blind as a replacement. This was the only place I could find the 1 3/8 size I needed. Very disappointed. The head rail was 2" and does not fit inside the window properly. The point of a custom size was to fit the window. The blind also has a very strong chemical smell. I left it outside for 3 days and it still has a strong odor. I spent t over $200 for 1 blind. I should have continued to look at other retailers. In the past I ordered cordless shades and had numerous problems with size and color. The quality of the shades are very cheap and feel like paper vs. fabric. I was hoping the wood blind would be better.

Their products and designs are overpriced and faulty. I paid almost $300 for one rolling shade. Their bracket design is horrible, I was never able to get the shade to snap into the bracket, which is a common complaint I have seen in other reviews. If multiple buyers have had this complaint, obviously there is something wrong with the design. Now I am stuck with a useless $300 blind. They have a zero return policy, which is unacceptable when their products are faulty. A zero return policy should not be permitted for an organization that has consistent issues with their products. Additionally, my blinds were scratched and banged up when I received them. For $300 they should have been in impeccable shape, they were not, they were scuffed up. You are better off purchasing cheaper blinds from Home Depot or Lowe’s, which are better quality and are easier to install. Do not contact me Select Blinds to “remedy” my order, I want a refund.

I am very disappointed in Select Blinds now. I did all of the windows in my previous house several years ago and was completely satisfied. I recommended Select Blinds to anyone who was in the market for custom shades for many years. I recently purchased a new house and wanted to replace the shades in the 2 bedrooms and an office so I ordered from Select Blinds. I wanted cordless blackout shades for the bedrooms and a wand for the office. I hired someone to install them for me since I am 75 and don't want to get on ladders. After the shades were installed, I found that they were not even close to blackout shades but I thought I could buy drapes to keep out the light so I could live with that since they were already installed. The real problem is since there is no cord, I cannot open the shades unless I raise them and leave them up. If I want to close them, I have to pull them down completely.

I leave a review here because the selectblinds.com website does not allow me to post a negative review. I will not be ordering from these guys again for the sole reason of being shady. Blocking unfavorable reviews that can inform prospect buyers of issues with the product. I ordered 4 blackout blinds and the 4 of them were faulty. On three of the blinds, the retractor cannot keep up when the blinds are being raised. You have to raise the blinds extremely slowly. Otherwise you will end up with a folded blind. One of the blinds was unusable, as the retractor will only function to raise only half of the blind.

Tried two blinds from this online store and regretted both orders. The blinds are cheaply made. On the first blind the bottom of it was not a straight cut, on the other they put on such a flimsy liner, it was useless to have a liner at all. They also lied to me, promising wooden slats in each pleat. When it arrived there were only wires in the pleats. When I complained, I was offered a $25 refund on a $600 blind despite their promise: 100 per cent satisfaction guaranteed. Find yourself a better drapery company; it won't be hard.

Ordered Shutters. Review videos of how they wanted me to measure the shutter type that I wanted which was inside mount L shaped. Followed to the letter the instructions. Followed step by step what they wanted me to order. Put my measurements. Received about 1/4 shorter shutters all around. Opened a warranty claim. It was deny. Their reasoning is because all shutters are made 3/16 shorter than dimensions provide. Yes, after they told me that I found it very hidden on their site. But my issue is that nowhere on the measurement video did they stated add 3/16 to your measurement or why would they have you measure to exactly and then give you 3/16 less on cut. Also, on the step by step never when you state you want L shape and inside mount nothing of 3/16 less is stated but for other items they do have a warning or a note. Why would they ask for exact cut out measurements and send you 1/4 inch less on both sides. It does not make sense.

We placed three different orders from two of our household accounts for a total of 8 window shades on 1/15/24. Their system immediately notified us that the estimated shipping date for all 3 orders was 1/31/24, and our card was charged. Two of our orders were shipped out on the estimated ship date, but the third one was never out of production. Not to mention the shipping delays. Incidentally, all three orders were for precisely the same type of shades, with the only difference being measurements. When I noticed that one of my orders got stuck in production after more than 2 weeks, I called the company multiple times to request a status update. It has been 3 weeks now, but there is still no update. The customer service has no further update than what I can see online. They keep telling me that the ship date is only estimated, while their website says that their turnaround time is only 5-7 days.

Hi ordered blinds over 4000 USD from Select Blinds. Out of which, I am currently having issues with 4 blinds - 1 blind size won't fit in the brackets. We sent photos and videos over a period of two months but every time they ask for a new photo in a new chat with customer care. Customer Care is horrible. I can assure you that no customer would have ever been able to talk to a real person - I have tried calling for several hours over several days.

I ordered one blind from select blinds, it seemed what we wanted. I called back to get four more blinds, told the lady on the phone to send the exact same blinds as ordered before. But a different color and size. One blind came in fine, double cell; the other three that were to be put on the same large window, one was a different color/hue than the other two; and they were not double cell as I had ordered. They told me they would review my phone call, but after that, all I got were texts. What company texts as a customer's service. Have a nice day, glad we could help you. I wrote back and said, you didn't help me. Call me. And was texted, if there is anything more we can do, let us know. We will use text as our communication with you. Then they sent me an email, a copy of what they had sent after I ordered on the phone asking if this was correct.

Updated on 02/15/2024: I wrote a review on 12/29/2023 regarding my unfortunate experience with Select Blinds. On 1/2/2024 I received a response from the "Brand Ambassador" asking me to send an email, assuming a good faith effort to resolve the issue I had with my $2,044.00 purchase. I sent the email on 1/3/2024, as well as replying on this site with the identical information. I wanted to ensure I covered my bases.

I ordered white cellular shades, the white shades had light gray head and bottom rails. They look awful, I have never seen white or other color shades come with a different colored head or bottom rail. It is obvious they used the wrong head and bottom rails on the blinds, as no one would accept blinds made like this. They have offered no solution.

This is the 2nd house I've put blinds into for the whole house. House #1, I used Home Depot. House #2, I used Select Blinds. Home Depot blinds were installed by an installer, the entire house for $50. The blinds were very high quality, fabric and easy to clean. One blind began to operate a bit roughly after a month or so, and Home Depot replaced and installed it immediately--no need for photos or more than just a quick phone call to my local Home Depot. Select Blinds blinds arrived at House #2. They were cheap feeling quality. And, after about 6 months, I noted the blackout portion of the blind was de-laminating.

Buyer beware - Select Blinds engages in egregious business practices. I chose Select Blinds specifically because of their A+ Better Business Bureau rating - huge mistake. I spent nearly $900 on cordless cellular blinds. Of the 8 blinds I ordered, 2 arrived defective. The Cordless Lift & Lock button was jammed so that the blinds couldn't be retracted. Worse than being sent two non-functioning blinds was the nightmare of trying to contact Select Blinds to report this and get replacements. You can't talk to a real person. They have set up a system that makes it as difficult as possible to return, exchange or even report defective products. I think they hope you will be driven to such levels of rage and frustration, you will quit trying to contact them and keep the defective products.

I've bought from them once before and I loved the price although neither blind wants to roll right from the start. They be a buy one get one now and I was looking at a price of $47.99 to start with which was about what I paid for my first two. The price when I put them in my card which had no add ons which was $106.+ and I just don't understand why the cost is more than twice as much after adding to cart. Not at all what it says on site til added in your card is way different! Very disheartening as I was trying to buy myself a present because homeowner does nothing here about almost anything! BLAH, I AM MAD.

I ordered grey, cordless-operated blinds. They came HALF WHITE and said they put somewhere on their website that they do this for HOA’s. What a joke! We don’t even have an HOA! We can’t use these hideous white plastic blinds that don’t open and they won’t return or refund.

The website increased the price by $100 after I put in my payment info. Before I clicked complete I went back through the cart to verify sizes and shades to be sure all was correct. I went back to the payment section to complete and it was increased about $100.00. I happened to notice because the order changed from around $850 to about $950. I went to the help section and she asked me if I had taken a screenshot of the amount when it was $850, I did not, why would I have done that??? I didn't realize they were going to change the price. I asked to speak to a supervisor and I was told "NO" that my complaint didn't warrant a supervisor. Needless to say I cancelled that order and will never do business with them again.

I ordered three blinds for my windows and one for my patio door. All three blinds are badly made. Very thin and do not open and close evenly. These three blinds were so bad I didn’t even bother to open the patio door blind because it’s not worth the time putting them up. They say that they guarantee their work but they do not. These are garbage. Do not buy them. I want my refund. You can have your garbage back.

Select Blinds will change your measurements. My blinds are in short and when I complain, they said well we have the right for the tolerance we state that at the bottom of the product specifications. In other words, it’s in small print that most people don’t see they didn’t fit. They refused to take them back. I don’t understand how you can measure carefully sending the measurements and they changed by an inch or more and then say too bad.

I followed the measuring directions provided and the window blinds fit perfectly! It looks great on our bathroom window. The perfect addition to our bathroom. Easy Install. We are 100% satisfied. Highly recommend this company.

I purchased several blinds from Select and they turned out ok. Nothing special but ok for the price. Decided to buy curtains for a large window; measured width and height and then ordered; very expensive but I thought they would be nice. Problem was there was no they; I received one large curtain; not two like you would get anywhere else. The brand ambassador has the same boiler plate response to all bad reviews; contact Brian and they will work it out; but that's not what happens; they will work it out for more money; that's their way of fixing the problem, that's why I say to read the fine print. It did say they sold curtains in one panel but it was not in the location where you would think it would be. That's their scam. Your order is wrong and you have to re-order to fix it and that means more money. Scammers!

I have bought cellular shades from Select Blinds for two homes now. They are good quality, easy to install, easy to clean and a great price! I have recommended them to friends and family and would look here first for any shades I may need in the future.

Ordered my simple blind on 10/6. Should have been delivered a few days ago. Tried to call and was unable to talk to a person but directed to a text message. Text messaging response was quite slow and in the end they could not tell me what happened to my blinds. Instead, just said I should hear from someone in 1-2 business days and then disconnected. Of course they have charged my credit card. I wonder if I will ever see blinds. Poor, poor customer service!!

We purchased roman blinds and roller blinds for our new house. We need outside mounted blinds with our windows. The roman blinds come 3.5" off the trim which leaves a large gap on the sides. These roman blinds are completely useless for the purpose of window coverage, especially in our bedroom where we ordered darkening lining. After calling the customer service they told us there is nothing Select Blinds can do as it's mentioned on the small print. This is true however it is very buried in the website and not at all clear in the ordering. They do have a fit guarantee however this was not applicable to us.

Be aware that when ordering from this company Select Blinds, plan on at least a three week wait. Thus far it is one month and the shades have not been sent out yet from California. They said it was an error on their part but did not offer anything of consequence to speed up the three week process which is now just beginning. Don't be fooled. When you track your item/s and see that FedEx has a label, that does not mean that FedEx has yet received the shade from production in Mexico. The production is a weeks process and then shipping to Fed ex and Fedex to you is another two weeks. If you call their customer support number, there is no prompt for a live rep in customer service. The only way to reach a live person is if you need a designer to help you place an order...otherwise they are tardy answered quickly emails...and very slow response to live chats. The quality is decent but the frustration is guaranteed.

In 2013, We furnished our new house with blinds from Select Blinds. We based our selection on recommendations by friends, cost and literature from the company claiming “Lifetime Warranty” for their products. Recently, one of our two patio door blinds failed. I contacted the company by phone to arrange for a replacement. The representative said that they would only honor their current three year warranty. I sent them a copy of the literature we received and a letter stating that their products had a lifetime warranty. Their reply was that the company that manufactured the blinds had gone out of business and they could only honor their own three year warranty.

We bought this blinds about 4 years and a half ago. In between the first 3 years warranty a couple of them broke, maybe three. As soon as we hit the 4 years, they starting to break like crazy. We have now 6 broken blinds. This time we are going with a higher quality brand that warranties the blinds for a very long time. They look nice but they won't last you long. My sister had the same experience. They are just cheaply made.

If I had written this review a few weeks ago, I would have given it a good review. Upon reading the other reviews however it seems that the product and customer service is hit and miss. This has very much been our experience. We ordered shades for the top floor of our new house and were very happy with the results. So much so that we decided to use Select Blinds for the middle (main) level. The order included four motorized light filtering shades with the no tool headrail. We decided to go for the no tool headrail at an extra cost due to the persuasive promotion of the video and the ease of use.

Selectblinds sold me broken blinds, made me ship back batteries 3 times to "have them checked out at the factory", didn't tell me what the factory found, and ultimately refused a refund or to send solar chargers which would have fixed the problem. We spent many thousands of dollars on blinds for our home, they didn't make a real effort to solve the problem. They sell faulty products and then treat customers very badly.

Based upon a previous Select Blinds purchase, that we were extremely happy with, we decided to replace three other blinds in our home. We ordered the same thing but this time the quality was poor. The bottom rail was flimsy and the blinds were extremely difficult to lower after they were raised up. It took all my might to pull them down and when I did It felt like it would snap. Not only was it difficult to pull down they are not sized correctly. Two of the slats would not even reach the bottom of the window which left a gap when I could pull them down. We spoke with customer service but they would not do anything to resolve the issues unless we totally Re-installed the blinds and recorded a video. I told them that we had already took the blinds down and had to put back up our old blinds and recording a video was not going to happen. Select Blinds once offered a quality Blind, but unfortunately it is evident they now offer very cheaply made product.

Ordered blinds from SelectBlinds.com. Followed their instructions on measuring my windows. All of the blinds they created are wider than the windows. Customer service has refused to honor guarantee.

We were redesigning our master bedroom and needed something to completely block the sunlight from the East in the morning. I opted to call Select Blinds and work with a Design Specialist rather than figuring it out myself. Provided the measurements and the Specialist recommended a few things like getting a liner to completely block the sun. Paid almost $800 for 4 Roman shades.

The website says send in the window frame width and they will subtract 1-1.5 inches so the shade fits. I sent in a 38" wide frame. They sent me 38 ⅝" wide shade. It won't fit and they keep telling me it is within the margin of error.

We have been long time Select Blinds customers and have always been happy with their product and service. We ordered the luxury motorized blackout shades because my husband is a first responder on night shift and I've being undergoing cancer surgeries and treatments. We needed the shades with side tracks so that there would be complete darkness allowing us to sleep regardless of the time of day and also help reduce the heat coming in from the windows. We ordered 4 shades. Of the four we ordered, only two worked. The other two kept getting stuck on the tracks when they would move up or down. The side guides on the dysfunctional shades are different than the shades that work (they are all the same type of shade).

I purchased 4 motorized dual shades and 4 manual lift dual shades. There is a lot to be disappointed about. I regret purchasing the motorized option. It is not worth the added expense. Programming the remote for the multiple shades is a nightmare. It is much easier to just lift up the lesser expensive manual shades. The wifi hub is another programming nightmare and is another worthless expense. I misunderstood and thought it was necessary for remote control function but it is not. Select Blinds will not accept a return/refund for this item.

I purchased a single blind to test out the fit, and was not satisfied with the gaps of light that penetrated through the sides of the blinds. I had a multi day back and forth with a customer service rep, and had to send 3 photos, only to be told they won't be issuing me a refund DESPITE the fact I placed a second $800 order for five more blinds of a different type. Super confusing considering they have a "FIT satisfaction guarantee" all over their site. Doubtful they will make this right, so I'm likely going to cancel my other order since I don't trust this brand and purchase at Blinds.com, because they have way better customer service.

I paid over $500 for a rear door that has 5 panels. The second to last panel does not catch. They said they would send a new panel. I've emailed several times but still no panel. This has been going on for a while. There is no excuse for poor customer service like this. I would NOT buy from this company.

First off, their customer service is terrible. You can only talk to them via live chat or text and sometimes they are so inept that you need to tell them at least several times what your problem is. They have the worst cutting of blinds out of every company. I ordered blinds 4 times from them for the same windows. I got the first set and I told them that they were too long, slight measurement mistake on my part for the first time. They said to reorder and gave me a discount on one and one for free. I measured again and it was accurate 100%. I put in the correct height, they send me the blinds again and It's still too long. I order 39 inch height on the blinds and on the box it says 42 inches. I put up the blinds and it ends up being 45 inches from top to bottom fully down. So not only does the box say 42 inches which is off from what I wanted, the actual blind is way longer and isn't even the correct height on the box.

I had ordered blinds for our whole house, and mis-measured one of the rooms. I contacted customer service and talked to Rovena, the nicest customer service rep. She said “I got you” and really came through. I was stressed that they were in production already but her and her team were able to make the change in time and save the day. I recommend Select Blinds for ease of ordering, follow up, and pricing! Looking forward to receiving them soon!

Ordered a series of 68+ blinds 5 years ago and they arrived with 48-inch wands, made sense to me as the windows are about 3 feet from the floor.. Ordered a series of the same blinds for similar windows a few weeks ago and they arrived with 24-inch wands. Our production facility has advised the product specifications were different in the past. As of 2021 they have been going by the new specifications for wands (...) If you would like a different size wand, they are $5 each + $5 for shipping. That needs to be announced up-front. Would the website be blocking a review when not recommending this product to a friend???

Do not buy blind anywhere else...this company is it. The blinds are fantastic and they are willing to help you with anything. Customer service/care is the BEST!!! Everyone compliments my blinds and they totally lightened up my house.

Yikes, I wish I had done my homework and checked out the reviews for Select Blinds before ordering. Clearly the company stalls and resists responsibility when they make a mistake. How are they still in business? I ordered 17 light filtering blinds (over $1000 worth), and 6 of them were cut too short, leaving a 5+ inch gap from the window sill to the bottom of the blind. The blinds were professionally measured; no mistake was made on my part. Okay, I thought, we all make mistakes. After some back and forth with their chat, I was told by Select to send pictures showing the full measurement of the blinds, which I did. I ordered 54" blinds, and the measurements showed that the blinds only reached to 44".

The customer service advisor, Dra' ** was very helpful and detailed in her assistance. She answered all of my questions and gave advice that made me more confident in my transaction with the company.

I've had trouble from the start. I ordered three cordless blinds, which are installed next to each other. Almost immediately they started acting up and it was clear they were not made well. One of them would not move AT ALL so I asked for a replacement. I actually didn't change them for a long time -- until I had a guest that was going to stay in the room. When I went to change them I realized that the holes for the bracket were wider than the original. I had hired a handyman to install them into concrete (it's a 1930s NYC apartment building) so it would be a hassle to put in new holes. And, since it's concrete, I'm not sure you could put holes so close to the existing hole. So now I have a blind that doesn't work and a replacement that isn't actually a replacement. Skip this company, try one of the many many other blind shops.

I explained my situation to Rovena about my disappointment with my order being delayed for two weeks. Rovena explained that after a certain time she's unable to cancel my order, however she did attempt to find a way to compensate me due to my order delayed. At the end of our conversation I was satisfied because of Rovena's actions. Rovena is very kind, respectful and knows how to mix real life situations while performing her duties. That's what I call a BALANCED customer service representative. Focused and open-minded. I may have said a lot or not enough about Rovena. But one thing for sure is I wish I could speak to her everytime I have any concerns. Thanks Rovena for making my day.

Spoke to Brett from Select Blinds. He took my Oder for 7 roller shades. He spoke intelligently, and was very thorough regarding the specifications of my order. He was also extremely pleasant. I haven’t had such a positive sales experience like this in a long time. Thank you Brett & Select Blinds!

Brett with Select Blinds was extremely helpful with my design challenges. So helpful with getting samples and so quick with the delivery. I will continue to contact Brett for his expertise in design and style.

Brett is my consultant. He delivered top notch service. He knows the product, asked lots of questions to be sure that he fully understood my situation, allowing him to help me best. Brett had me send him photos of the sliding glass door that I'm working with. I absolutely loved his manner and expressing his appreciation for me. I could go on and on. Needless to say, I will be a return Select Blinds customer because of Brett's attention to the details.

The company has resolved my complaint and I am satisfied with their attention to this matter.

Several months ago, I ordered a remotely powered Roman shade for the window in my kitchen. Over the months, I and another very capable young man have been unable to install the shade. There is a problem with hardware and the depth of window with regard to the battery pack. Today, I finally called Select Blinds and spoke with customer service representative, Rovena **. Ms. ** immediately understood my ongoing issue with the remotely operated Roman shade. Since the issue could not be readily corrected to allow the shade to be installed, Ms. ** issued a new order for the same shade with a manual method of raising and lowering the shade.

Worked with my representative Brett ** who provided excellent customer service with helping me place my order. I have shopped with Select Blinds several times and each time Brett provided excellent service.

It was very easy to order the samples and place an order over the phone. The person who assisted me, Brett, was thorough and confirmed the information to ensure the order was accurate. The shades arrived and they were exactly as expected. When I emailed Brett to order more shades, he responded the same day with a call and placed the order for me. Also the company honored the promotion that was available on the day I ordered my samples. Terrific customer service, and we are really enjoying the product.

We ordered 5 motorized roller shades and they don’t fit. My father took our measurements while he was visiting as we have been in NICU with our baby for the last month so he was just trying to help out. Appears he measured window, but didn’t extend to the trim so they don’t fit right after the deductions select blinds takes.

Select Blinds' brand ambassador Brian ** was able to offer me a satisfactory resolution to this problem. I appreciate his willingness to step in and will probably shop at Select Blinds again as long as he is working there.

I really wish I could leave ZERO stars. I ordered blinds, they were the wrong size, Maricella at Customer Service told me she would send me an email to send them photos of how the blinds were incorrectly cut and had none of the factory deductions their website specifically mentions they take to make the blinds fit. No email. I had to call back the next day and was told to email them the photos, within one day they emailed back to say the factory made the shades to spec and they were within tolerance. When I asked how that could be as I ordered 36 inch shades and got EXACTLY 36 inch wide, inside mount shades with NO allowance deductions taken at the factory the customer service stopped answering me.

Rovena ** was helpful and extremely easy to understand. Made my purchase easy and asked the questions that I needed to make things correct. She helped me with measurements and the colors. Explained all facts.

Brett provided excellent service. He was patient and walked me through the entire process. My window situation is unique and he took the time to carefully examine the setup and to make sure I understood my options. He sent samples promptly and followed up exactly when he said he would. He was courteous, professional, and thorough. It's important that all the details be exactly right for a custom product and I feel confident that this has all been handled correctly on his end; I'm eager to see the finished product, knowing how meticulously Brett considered all the factors involved. He made sure he wasn't satisfied until I was. Excellent customer service!

I bought a pair of very expensive roller blinds (the ones that go installed inside the windows and you pull the down with your hands). We got two roller blinds that were excessively longer than the size I asked for. OF COURSE, they refused to recognize their mistake and refused to refund my money or even re-do the product or crop it or anything. They literally told me this:

Brett at SelectBlinds.com is very professional and knowledgeable about the product we purchased. I’ll definitely keep his contact info for future needs. Looking forward to installing our new blinds. Thanks Brett!

I ordered white roman shades but got YELLOW. I went through the whole process, sending them pictures of the sample vs. product and they basically told me too bad - no refund, no exchange, no making it right. I ended up having to dispute the charge on my cc. User's recommendation: Buy your products literally anywhere else.

I ordered 4 shades online. I transposed height with width, so none of them fit. Completely my fault. I called SB to reorder and got the first one for $10 and the other three at a fantastic price. Unfortunately, I failed to get the name of my customer service representative. Would definitely use SB for future orders and would recommend to family and friends.

Their blinds are much easier to mount and dismount from their brackets than other, cheaper blinds I've purchased, and the quality is really good. They do an excellent job of blocking light and raise and lower with minimal effort. Just don't make any mistakes measuring your windows at all or you are totally on your own. Their website likes to strike this encouraging "Don't worry, you got this and we're your partner here!" tone, but unless you just order one blind you're going to be wasting your money if you purchase a blind that doesn't fit, since their F.I.T. guarantee only covers one blind per order.

I purchased an outside mount roller blind and installed it according to the installation instructions. I used my own drywall anchors as they do not provide them despite the installation instructions recommending that you use them. After one week of use, I gently pulled down the blind and one entire bracket come out of the wall, pulling the blind down with it. The drywall anchors came out of the wall and left two large holes in the wall.

A customer service manager reached out to me and resolved this issue. He was great to work with! As was the sales agent who assisted me with placing a new order!

Select Blinds does not care for their customers and refuse to refund money when the blinds don’t fit or work. Their fit guarantee is a joke, read the fine print folks, they don’t give refunds! They claim to offer customers an Oops factor but they will charge you more then the original cost (which was over $1k worth of blinds). Customer service was not helpful and I refused the delivery, sending it back. They still refused to refund my money. This company is a scam and I’d recommend you not purchase from them. Horrible customer service!

Dra’, the representative, made it very easy for me to place my order with the details I was looking for. She was able to answer all my questions and concerns and clearly explained the timeframe for delivery.

I spoke to 3 of their customer service reps while I was ordering Roman Shades....They explained installation, background liner, etc. and assured me if I wasn't happy with the final product (it's hard to tell from a 4 inch swatch how it will look when finished for your particular room)..that they would "make me happy" without having to order a whole new shade....They were only helpful BEFORE making the sale....No manager or "design consultant" called me back until I did a Google review....Brian responded quickly to that review with his contact information....Days later, he finally said that there was nothing he could do is order me a new shade with a discount..probably 10%!!!! They actually wanted to make more $ off of me!!!! Awful Company!!

Was light filtering roller shades but quality was not as expected and price is too high for product received. No refund available. Wanted to use chat online but didn’t work. Overall not pleased with purchase and will never shop here again.

I was worried about buying custom blinds, so I ordered the samples. The samples were okay quality so I followed their measurement instructions and called a service agent before ordering. The order took 3 weeks to arrive and half of the order arrived out of specifications. The quality was not anywhere near the sample quality. They were also too large for the window. Their "worry-free" return policy is a lie. When I tried to reorder the ones that were out of spec, they sent me an invoice with an extra $50 charge to remake the blinds that they said were incorrectly sized. This company is a scam and they were prepared to deny our request for a refund at every turn. Customer service was extremely rude or unresponsive. Now I'm stuck with hundreds of dollars of blinds that don't fit. Their only resolution is to pay for more of their blinds. Do not buy from this company!

I have purchased from this site multiple times in the past. Most recently I purchase 6 shades/blinds, one of which was a corded classic roman shade, with the cord located on the back on an inside mount shade. within 6 months, the cord lift device failed and can no longer keep the shade open at all. Called their customer service and was asked to send an email demonstrating the issue, which I did. I also explained that sending me the same product with the same exact setup for the cord will end up resulting in the same issue since the cord's location on the back is hard to get to on an inside mount and due to the angle and pressure it puts on the cord pull, it is most likely going to fail again.

We are so impressed with the speed in which we received samples and personal phone call from Brett **. We followed up and he honored his best discount so we ordered woven woods for 3 main rooms in our home. They are beautiful, clean, coastal, and just what we wanted. They were also very simple to install. We love the cordless option and the top down option for one of the rooms. So happy with them that we just ordered the same for our bonus room through Brett. Highly recommend Select Blinds and be sure to ask for Brett **!

Rosina know the products. She listens, is polite, pleasant and positive. She made the ordering easy. She provides excellent answers and guidance. She mentioned the lead times, the trends of popular choices.

Our customer service representative, Dra' **, was courteous and understood exactly what we wanted. When she realized we had been sent the wrong samples, she immediately informed us and sent new samples. This changed our minds on what we were originally going to purchase and we are so happy that she assisted us. Her caring attitude will have us recommending Select Blinds and Ms. **.

I ordered two shades for my kitchen from Select Blinds. They did not send the correct brackets for an inside mount that I ordered. I called to have the correct brackets sent and this representative on the phone was extremely rude and unprofessional. They have no customer service skills and are helpless in correcting the problem. I highly do not recommend ordering anything from them!

Ordered the Motorized Black out Shades, the original order worked out great, as a matter of fact I bought 2 more. The issue is the customer support, I had an issue with one of the motors, called, made the claim, sent in the Video, had to wait 3 days for an approval to return damaged unit, sent the unit, received a new unit, that unit did not hold a charge, called back, had to make another claim(upload video) wait 3 days, then they issued a call tag, I sent the unit and now radio silence, its been 10 days no info, called, 40 minutes after the call still no new motor, I willing to buy a new motor, customer service supervisor says they can't sell me a new motor. This company needs to work on their internal communication, they do not have clear communication with their production facility they need to document each claim better and be able to offer the support they claim. This issue has been going on since April and I still do not have a solution.

I spent 2k on Premium shades. After 2 days of use they began to fall apart. The product promoted in pictures and listed as "premium" does not match what is sent. I sent pictures to the company. They stated this is normal for the natural grass shades. I sent more pictures as the blinds continued to fray, strings coming out all over, and bending on the sides. They got worse and worse within just one week.

Select Blinds is a group of very professional technician and team players that help you to find the beautiful vertical blinds that I needed for my home. Thank you very much. I am happy and will return soon.

Best customer service agent I have had in a long time. Tatiana ** was articulate and knowledgeable. A great help for sure. Still waiting on blinds, but Tatiana was able to provide me a good deal of info.

I ordered 4 motorized blinds for my yacht. Within 6 months one of the motors stopped working. This company says the warranty is good for 3 years. Don't believe them. They won't stand behind their product. I filed a claim and was denied. They said I needed to send a video of the reason it won't work. IT'S NOT WORKING! Stay away from this company. Too many others out there that stand by what they sell.

I do not recommend this company. The pictures don’t represent the quality. The colors aren’t the same either. I was told it was my fault because I didn’t order a sample. I spent over $1000 on this order and I can’t even do an exchange.

I called about an order I had placed this morning and Maricella R. was extremely helpful in answering all my questions and assisting me with my order! She adjusted my window measurements and walked me through the pros and cons of a few different options. I will definitely be using them again for custom blinds!

We ordered blinds for a new house, 14 in total. We measured the openings exactly. First, the blinds were delivered damaged. The bands holding the boxes together ripped the boxes and damaged the headrails. Upon measuring the blinds some are 1/2" - 3/4" too short. They do not fully cover the windows. I called to discuss this and they refused to replace anything but the blinds that were damaged. They blamed me and said the website makes it clear they cut off 1/2" or more from your measurements and I misread their site. The rep continued to blame me for them not fitting. Their site also specifically states "If there is a defect in a product’s material, workmanship or it was not made to the same size and specifications you ordered, we promise to resolve the issue at no cost to you for up to 90 days from the date of purchase. We even pay for shipping!"

My Customer Service Representative was Brett G! He was extremely knowledgeable, helpful, kind, and the best customer service person I have ever had!! Just amazing! Excellent communication during the ordering of my Blind and Door Shade!! He helped me get the samples so I could match my window and door! Incredible! It is ordered now and it went smoothly working with Brett!! Thank you very very much for all your hard work!! Awesome!! I highly recommend Brett G as Employee of the Month!! If you guys do that program!

This is the first time I bought blinds. I had my handyman take measurements but then I accidentally swapped them when ordering. My handyman noticed quickly that they don't fit. I called the customer service department and Gezzelle was super helpful and was able to have the blinds recut only for a shipping fee. She didn't make me feel dumb and was patient.

The blind I ordered kept popping up after I had extended it to the max of its ability. The company requires a video to submit a claim that is less than 4 MB, I could not accommodate. So when I called the third time, Rovena understood my frustration and replace the blind for me. I was grateful that I didn't have to spend any more time on this issue. I have ordered multiple blinds from this company and never had had an issue. So it must have been a fluke.

I do not hear very well but, I think he said he was Jay. That is the only thing I am confused about. He was knowledgeable, helpful and very professional. Customer service rating, ***** 5 stars. I would say, he is a great asset to this company.

I made a measuring mistake, they were able to replace one for free and charged reasonable price to remake the others, my customer service person, Jay, was most helpful in the process. I would definitely order from this company again.

Robvina (sorry may have misspelled her name) was professional, kind and listened to what we needed in a blind. She helped us pick out the exact blinds we were looking for. She did not rush us off the phone. Thank You!

I ordered the 2 1/2" Classic Light Filtering Sheer Shades in addition to some cellular shades. Ordered the sand color and the headrail is quite large and a peachy-yellowy color. Sent photos and was told that it "complimented" the shade color. It very much does not. Most reputable companies provide a one time courtesy exchange. Sand is a cool tone and the headrail absolutely does not compliment the color of the actual shade. I had thought that a courtesy exchange would be appropriate, as I have many other large windows to cover in addition to but will order elsewhere. Being out over $700 for two treatments feels very discourteous since you cannot see the headrail sample and two inside mount measurements creates confusion.

Dra’ was so patient and helpful in assisting with measuring and suggestions for Roman Blinds. She helped me from start to finish. She did everything she could to maximize my discounts. All in all, a great experience.

Please think twice before ordering any of these products from them. Once you order, there is no more customer service period, and you're stuck with a product that you have no use for!! It's truly sad that they are not willing to take responsibility for the screw-up!!

I ordered blinds for my living room with Select Blinds last year and they turned out so beautifully. The install was simple and the quality is great so when it came time for me to order blinds for my bedroom, I obviously went back to Select Blinds. I called their customer service team to help split my order onto two credit cards and had *the most* pleasant experience with Brett G from their customer service team. He was friendly, accommodating, and made me trust the company even more.

A few weeks out I am able to say that I am satisfied with my blinds. The original blind material I ordered was not available for my re-order (probably because the dye lot was yellow). I was offered the option of choosing a new material. I chose to go with what seems like the most popular material/color (Jute wheat) and the new blinds matched the sample and pictures. They look good and so far operate without any problems.

Bifold shutters do not have a track or other mechanism to keep the center of the bifold blind to the inside of the window frame as shown in all the pictures. The center free floats into the room and the blind pulls from the blind frame to float open when adjusting the slats. Called support, advised them of the situation and that this is over a sink so the inside edge blind floating outward over the sink is inappropriate. They are sending magnets to hold them open or shut, not sending any track to correct the problem. It is correctly measured and installed. Would never have ordered this for this particular application if the truth had been disclosed. The bifold representation on the website for select blinds is completely false. Order number **, ordered two of these for a pair of corner windows. Very disappointed.

Maricella in customer service was extremely friendly and helpful in completing my order for honey comb blinds, which I had started online. She guided me through the measurement and ordering process and made me aware of any savings that were available. Very pleased with the service so far.

We have been shopping for custom blinds for our new home for sometime, exploring various options. We now consider it fortunate that we discovered Select Blinds. With numerous interactions, both phone and email we were always treated with courtesy by professional sales and service representatives. In particular, our sales person, Steven "Brett" **, was just fantastic. Brett's attention to detail was very important to us and so much appreciated. It's the people you deal with in buying situations like this that make all the difference.

Fun and amazing Experience! She actually made ordering something and having to redo measurements etc. fun! We laughed a lot and it was not tedious at all! She was very accommodating, professional and also fun to talk to you! She even talk to my husband and I both on speakerphone to make sure we got everything correct!