Select Blinds Reviews

I ordered grey, cordless-operated blinds. They came HALF WHITE and said they put somewhere on their website that they do this for HOA’s. What a joke! We don’t even have an HOA! We can’t use these hideous white plastic blinds that don’t open and they won’t return or refund.

The website increased the price by $100 after I put in my payment info. Before I clicked complete I went back through the cart to verify sizes and shades to be sure all was correct. I went back to the payment section to complete and it was increased about $100.00. I happened to notice because the order changed from around $850 to about $950. I went to the help section and she asked me if I had taken a screenshot of the amount when it was $850, I did not, why would I have done that??? I didn't realize they were going to change the price. I asked to speak to a supervisor and I was told "NO" that my complaint didn't warrant a supervisor. Needless to say I cancelled that order and will never do business with them again.

I ordered three blinds for my windows and one for my patio door. All three blinds are badly made. Very thin and do not open and close evenly. These three blinds were so bad I didn’t even bother to open the patio door blind because it’s not worth the time putting them up. They say that they guarantee their work but they do not. These are garbage. Do not buy them. I want my refund. You can have your garbage back.

Select Blinds will change your measurements. My blinds are in short and when I complain, they said well we have the right for the tolerance we state that at the bottom of the product specifications. In other words, it’s in small print that most people don’t see they didn’t fit. They refused to take them back. I don’t understand how you can measure carefully sending the measurements and they changed by an inch or more and then say too bad.

I followed the measuring directions provided and the window blinds fit perfectly! It looks great on our bathroom window. The perfect addition to our bathroom. Easy Install. We are 100% satisfied. Highly recommend this company.

I purchased several blinds from Select and they turned out ok. Nothing special but ok for the price. Decided to buy curtains for a large window; measured width and height and then ordered; very expensive but I thought they would be nice. Problem was there was no they; I received one large curtain; not two like you would get anywhere else. The brand ambassador has the same boiler plate response to all bad reviews; contact Brian and they will work it out; but that's not what happens; they will work it out for more money; that's their way of fixing the problem, that's why I say to read the fine print. It did say they sold curtains in one panel but it was not in the location where you would think it would be. That's their scam. Your order is wrong and you have to re-order to fix it and that means more money. Scammers!

I have bought cellular shades from Select Blinds for two homes now. They are good quality, easy to install, easy to clean and a great price! I have recommended them to friends and family and would look here first for any shades I may need in the future.

Ordered my simple blind on 10/6. Should have been delivered a few days ago. Tried to call and was unable to talk to a person but directed to a text message. Text messaging response was quite slow and in the end they could not tell me what happened to my blinds. Instead, just said I should hear from someone in 1-2 business days and then disconnected. Of course they have charged my credit card. I wonder if I will ever see blinds. Poor, poor customer service!!

We purchased roman blinds and roller blinds for our new house. We need outside mounted blinds with our windows. The roman blinds come 3.5" off the trim which leaves a large gap on the sides. These roman blinds are completely useless for the purpose of window coverage, especially in our bedroom where we ordered darkening lining. After calling the customer service they told us there is nothing Select Blinds can do as it's mentioned on the small print. This is true however it is very buried in the website and not at all clear in the ordering. They do have a fit guarantee however this was not applicable to us.

Be aware that when ordering from this company Select Blinds, plan on at least a three week wait. Thus far it is one month and the shades have not been sent out yet from California. They said it was an error on their part but did not offer anything of consequence to speed up the three week process which is now just beginning. Don't be fooled. When you track your item/s and see that FedEx has a label, that does not mean that FedEx has yet received the shade from production in Mexico. The production is a weeks process and then shipping to Fed ex and Fedex to you is another two weeks. If you call their customer support number, there is no prompt for a live rep in customer service. The only way to reach a live person is if you need a designer to help you place an order...otherwise they are tardy answered quickly emails...and very slow response to live chats. The quality is decent but the frustration is guaranteed.

In 2013, We furnished our new house with blinds from Select Blinds. We based our selection on recommendations by friends, cost and literature from the company claiming “Lifetime Warranty” for their products. Recently, one of our two patio door blinds failed. I contacted the company by phone to arrange for a replacement. The representative said that they would only honor their current three year warranty. I sent them a copy of the literature we received and a letter stating that their products had a lifetime warranty. Their reply was that the company that manufactured the blinds had gone out of business and they could only honor their own three year warranty.

We bought this blinds about 4 years and a half ago. In between the first 3 years warranty a couple of them broke, maybe three. As soon as we hit the 4 years, they starting to break like crazy. We have now 6 broken blinds. This time we are going with a higher quality brand that warranties the blinds for a very long time. They look nice but they won't last you long. My sister had the same experience. They are just cheaply made.

If I had written this review a few weeks ago, I would have given it a good review. Upon reading the other reviews however it seems that the product and customer service is hit and miss. This has very much been our experience. We ordered shades for the top floor of our new house and were very happy with the results. So much so that we decided to use Select Blinds for the middle (main) level. The order included four motorized light filtering shades with the no tool headrail. We decided to go for the no tool headrail at an extra cost due to the persuasive promotion of the video and the ease of use.

Selectblinds sold me broken blinds, made me ship back batteries 3 times to "have them checked out at the factory", didn't tell me what the factory found, and ultimately refused a refund or to send solar chargers which would have fixed the problem. We spent many thousands of dollars on blinds for our home, they didn't make a real effort to solve the problem. They sell faulty products and then treat customers very badly.

Based upon a previous Select Blinds purchase, that we were extremely happy with, we decided to replace three other blinds in our home. We ordered the same thing but this time the quality was poor. The bottom rail was flimsy and the blinds were extremely difficult to lower after they were raised up. It took all my might to pull them down and when I did It felt like it would snap. Not only was it difficult to pull down they are not sized correctly. Two of the slats would not even reach the bottom of the window which left a gap when I could pull them down. We spoke with customer service but they would not do anything to resolve the issues unless we totally Re-installed the blinds and recorded a video. I told them that we had already took the blinds down and had to put back up our old blinds and recording a video was not going to happen. Select Blinds once offered a quality Blind, but unfortunately it is evident they now offer very cheaply made product.

Ordered blinds from SelectBlinds.com. Followed their instructions on measuring my windows. All of the blinds they created are wider than the windows. Customer service has refused to honor guarantee.

We were redesigning our master bedroom and needed something to completely block the sunlight from the East in the morning. I opted to call Select Blinds and work with a Design Specialist rather than figuring it out myself. Provided the measurements and the Specialist recommended a few things like getting a liner to completely block the sun. Paid almost $800 for 4 Roman shades.

The website says send in the window frame width and they will subtract 1-1.5 inches so the shade fits. I sent in a 38" wide frame. They sent me 38 ⅝" wide shade. It won't fit and they keep telling me it is within the margin of error.

We have been long time Select Blinds customers and have always been happy with their product and service. We ordered the luxury motorized blackout shades because my husband is a first responder on night shift and I've being undergoing cancer surgeries and treatments. We needed the shades with side tracks so that there would be complete darkness allowing us to sleep regardless of the time of day and also help reduce the heat coming in from the windows. We ordered 4 shades. Of the four we ordered, only two worked. The other two kept getting stuck on the tracks when they would move up or down. The side guides on the dysfunctional shades are different than the shades that work (they are all the same type of shade).

I purchased 4 motorized dual shades and 4 manual lift dual shades. There is a lot to be disappointed about. I regret purchasing the motorized option. It is not worth the added expense. Programming the remote for the multiple shades is a nightmare. It is much easier to just lift up the lesser expensive manual shades. The wifi hub is another programming nightmare and is another worthless expense. I misunderstood and thought it was necessary for remote control function but it is not. Select Blinds will not accept a return/refund for this item.

I purchased a single blind to test out the fit, and was not satisfied with the gaps of light that penetrated through the sides of the blinds. I had a multi day back and forth with a customer service rep, and had to send 3 photos, only to be told they won't be issuing me a refund DESPITE the fact I placed a second $800 order for five more blinds of a different type. Super confusing considering they have a "FIT satisfaction guarantee" all over their site. Doubtful they will make this right, so I'm likely going to cancel my other order since I don't trust this brand and purchase at Blinds.com, because they have way better customer service.

I paid over $500 for a rear door that has 5 panels. The second to last panel does not catch. They said they would send a new panel. I've emailed several times but still no panel. This has been going on for a while. There is no excuse for poor customer service like this. I would NOT buy from this company.

First off, their customer service is terrible. You can only talk to them via live chat or text and sometimes they are so inept that you need to tell them at least several times what your problem is. They have the worst cutting of blinds out of every company. I ordered blinds 4 times from them for the same windows. I got the first set and I told them that they were too long, slight measurement mistake on my part for the first time. They said to reorder and gave me a discount on one and one for free. I measured again and it was accurate 100%. I put in the correct height, they send me the blinds again and It's still too long. I order 39 inch height on the blinds and on the box it says 42 inches. I put up the blinds and it ends up being 45 inches from top to bottom fully down. So not only does the box say 42 inches which is off from what I wanted, the actual blind is way longer and isn't even the correct height on the box.

I had ordered blinds for our whole house, and mis-measured one of the rooms. I contacted customer service and talked to Rovena, the nicest customer service rep. She said “I got you” and really came through. I was stressed that they were in production already but her and her team were able to make the change in time and save the day. I recommend Select Blinds for ease of ordering, follow up, and pricing! Looking forward to receiving them soon!

Ordered a series of 68+ blinds 5 years ago and they arrived with 48-inch wands, made sense to me as the windows are about 3 feet from the floor.. Ordered a series of the same blinds for similar windows a few weeks ago and they arrived with 24-inch wands. Our production facility has advised the product specifications were different in the past. As of 2021 they have been going by the new specifications for wands (...) If you would like a different size wand, they are $5 each + $5 for shipping. That needs to be announced up-front. Would the website be blocking a review when not recommending this product to a friend???

Do not buy blind anywhere else...this company is it. The blinds are fantastic and they are willing to help you with anything. Customer service/care is the BEST!!! Everyone compliments my blinds and they totally lightened up my house.

Yikes, I wish I had done my homework and checked out the reviews for Select Blinds before ordering. Clearly the company stalls and resists responsibility when they make a mistake. How are they still in business? I ordered 17 light filtering blinds (over $1000 worth), and 6 of them were cut too short, leaving a 5+ inch gap from the window sill to the bottom of the blind. The blinds were professionally measured; no mistake was made on my part. Okay, I thought, we all make mistakes. After some back and forth with their chat, I was told by Select to send pictures showing the full measurement of the blinds, which I did. I ordered 54" blinds, and the measurements showed that the blinds only reached to 44".

The customer service advisor, Dra' ** was very helpful and detailed in her assistance. She answered all of my questions and gave advice that made me more confident in my transaction with the company.

I've had trouble from the start. I ordered three cordless blinds, which are installed next to each other. Almost immediately they started acting up and it was clear they were not made well. One of them would not move AT ALL so I asked for a replacement. I actually didn't change them for a long time -- until I had a guest that was going to stay in the room. When I went to change them I realized that the holes for the bracket were wider than the original. I had hired a handyman to install them into concrete (it's a 1930s NYC apartment building) so it would be a hassle to put in new holes. And, since it's concrete, I'm not sure you could put holes so close to the existing hole. So now I have a blind that doesn't work and a replacement that isn't actually a replacement. Skip this company, try one of the many many other blind shops.

I explained my situation to Rovena about my disappointment with my order being delayed for two weeks. Rovena explained that after a certain time she's unable to cancel my order, however she did attempt to find a way to compensate me due to my order delayed. At the end of our conversation I was satisfied because of Rovena's actions. Rovena is very kind, respectful and knows how to mix real life situations while performing her duties. That's what I call a BALANCED customer service representative. Focused and open-minded. I may have said a lot or not enough about Rovena. But one thing for sure is I wish I could speak to her everytime I have any concerns. Thanks Rovena for making my day.

Spoke to Brett from Select Blinds. He took my Oder for 7 roller shades. He spoke intelligently, and was very thorough regarding the specifications of my order. He was also extremely pleasant. I haven’t had such a positive sales experience like this in a long time. Thank you Brett & Select Blinds!

Brett with Select Blinds was extremely helpful with my design challenges. So helpful with getting samples and so quick with the delivery. I will continue to contact Brett for his expertise in design and style.

Brett is my consultant. He delivered top notch service. He knows the product, asked lots of questions to be sure that he fully understood my situation, allowing him to help me best. Brett had me send him photos of the sliding glass door that I'm working with. I absolutely loved his manner and expressing his appreciation for me. I could go on and on. Needless to say, I will be a return Select Blinds customer because of Brett's attention to the details.

The company has resolved my complaint and I am satisfied with their attention to this matter.

Several months ago, I ordered a remotely powered Roman shade for the window in my kitchen. Over the months, I and another very capable young man have been unable to install the shade. There is a problem with hardware and the depth of window with regard to the battery pack. Today, I finally called Select Blinds and spoke with customer service representative, Rovena **. Ms. ** immediately understood my ongoing issue with the remotely operated Roman shade. Since the issue could not be readily corrected to allow the shade to be installed, Ms. ** issued a new order for the same shade with a manual method of raising and lowering the shade.

Worked with my representative Brett ** who provided excellent customer service with helping me place my order. I have shopped with Select Blinds several times and each time Brett provided excellent service.

It was very easy to order the samples and place an order over the phone. The person who assisted me, Brett, was thorough and confirmed the information to ensure the order was accurate. The shades arrived and they were exactly as expected. When I emailed Brett to order more shades, he responded the same day with a call and placed the order for me. Also the company honored the promotion that was available on the day I ordered my samples. Terrific customer service, and we are really enjoying the product.

We ordered 5 motorized roller shades and they don’t fit. My father took our measurements while he was visiting as we have been in NICU with our baby for the last month so he was just trying to help out. Appears he measured window, but didn’t extend to the trim so they don’t fit right after the deductions select blinds takes.

Select Blinds' brand ambassador Brian ** was able to offer me a satisfactory resolution to this problem. I appreciate his willingness to step in and will probably shop at Select Blinds again as long as he is working there.

I really wish I could leave ZERO stars. I ordered blinds, they were the wrong size, Maricella at Customer Service told me she would send me an email to send them photos of how the blinds were incorrectly cut and had none of the factory deductions their website specifically mentions they take to make the blinds fit. No email. I had to call back the next day and was told to email them the photos, within one day they emailed back to say the factory made the shades to spec and they were within tolerance. When I asked how that could be as I ordered 36 inch shades and got EXACTLY 36 inch wide, inside mount shades with NO allowance deductions taken at the factory the customer service stopped answering me.

Rovena ** was helpful and extremely easy to understand. Made my purchase easy and asked the questions that I needed to make things correct. She helped me with measurements and the colors. Explained all facts.

Brett provided excellent service. He was patient and walked me through the entire process. My window situation is unique and he took the time to carefully examine the setup and to make sure I understood my options. He sent samples promptly and followed up exactly when he said he would. He was courteous, professional, and thorough. It's important that all the details be exactly right for a custom product and I feel confident that this has all been handled correctly on his end; I'm eager to see the finished product, knowing how meticulously Brett considered all the factors involved. He made sure he wasn't satisfied until I was. Excellent customer service!

I bought a pair of very expensive roller blinds (the ones that go installed inside the windows and you pull the down with your hands). We got two roller blinds that were excessively longer than the size I asked for. OF COURSE, they refused to recognize their mistake and refused to refund my money or even re-do the product or crop it or anything. They literally told me this:

Brett at SelectBlinds.com is very professional and knowledgeable about the product we purchased. I’ll definitely keep his contact info for future needs. Looking forward to installing our new blinds. Thanks Brett!

I ordered white roman shades but got YELLOW. I went through the whole process, sending them pictures of the sample vs. product and they basically told me too bad - no refund, no exchange, no making it right. I ended up having to dispute the charge on my cc. User's recommendation: Buy your products literally anywhere else.

I ordered 4 shades online. I transposed height with width, so none of them fit. Completely my fault. I called SB to reorder and got the first one for $10 and the other three at a fantastic price. Unfortunately, I failed to get the name of my customer service representative. Would definitely use SB for future orders and would recommend to family and friends.

Their blinds are much easier to mount and dismount from their brackets than other, cheaper blinds I've purchased, and the quality is really good. They do an excellent job of blocking light and raise and lower with minimal effort. Just don't make any mistakes measuring your windows at all or you are totally on your own. Their website likes to strike this encouraging "Don't worry, you got this and we're your partner here!" tone, but unless you just order one blind you're going to be wasting your money if you purchase a blind that doesn't fit, since their F.I.T. guarantee only covers one blind per order.

I purchased an outside mount roller blind and installed it according to the installation instructions. I used my own drywall anchors as they do not provide them despite the installation instructions recommending that you use them. After one week of use, I gently pulled down the blind and one entire bracket come out of the wall, pulling the blind down with it. The drywall anchors came out of the wall and left two large holes in the wall.

A customer service manager reached out to me and resolved this issue. He was great to work with! As was the sales agent who assisted me with placing a new order!

Select Blinds does not care for their customers and refuse to refund money when the blinds don’t fit or work. Their fit guarantee is a joke, read the fine print folks, they don’t give refunds! They claim to offer customers an Oops factor but they will charge you more then the original cost (which was over $1k worth of blinds). Customer service was not helpful and I refused the delivery, sending it back. They still refused to refund my money. This company is a scam and I’d recommend you not purchase from them. Horrible customer service!

Dra’, the representative, made it very easy for me to place my order with the details I was looking for. She was able to answer all my questions and concerns and clearly explained the timeframe for delivery.

I spoke to 3 of their customer service reps while I was ordering Roman Shades....They explained installation, background liner, etc. and assured me if I wasn't happy with the final product (it's hard to tell from a 4 inch swatch how it will look when finished for your particular room)..that they would "make me happy" without having to order a whole new shade....They were only helpful BEFORE making the sale....No manager or "design consultant" called me back until I did a Google review....Brian responded quickly to that review with his contact information....Days later, he finally said that there was nothing he could do is order me a new shade with a discount..probably 10%!!!! They actually wanted to make more $ off of me!!!! Awful Company!!

Was light filtering roller shades but quality was not as expected and price is too high for product received. No refund available. Wanted to use chat online but didn’t work. Overall not pleased with purchase and will never shop here again.

I was worried about buying custom blinds, so I ordered the samples. The samples were okay quality so I followed their measurement instructions and called a service agent before ordering. The order took 3 weeks to arrive and half of the order arrived out of specifications. The quality was not anywhere near the sample quality. They were also too large for the window. Their "worry-free" return policy is a lie. When I tried to reorder the ones that were out of spec, they sent me an invoice with an extra $50 charge to remake the blinds that they said were incorrectly sized. This company is a scam and they were prepared to deny our request for a refund at every turn. Customer service was extremely rude or unresponsive. Now I'm stuck with hundreds of dollars of blinds that don't fit. Their only resolution is to pay for more of their blinds. Do not buy from this company!

I have purchased from this site multiple times in the past. Most recently I purchase 6 shades/blinds, one of which was a corded classic roman shade, with the cord located on the back on an inside mount shade. within 6 months, the cord lift device failed and can no longer keep the shade open at all. Called their customer service and was asked to send an email demonstrating the issue, which I did. I also explained that sending me the same product with the same exact setup for the cord will end up resulting in the same issue since the cord's location on the back is hard to get to on an inside mount and due to the angle and pressure it puts on the cord pull, it is most likely going to fail again.

We are so impressed with the speed in which we received samples and personal phone call from Brett **. We followed up and he honored his best discount so we ordered woven woods for 3 main rooms in our home. They are beautiful, clean, coastal, and just what we wanted. They were also very simple to install. We love the cordless option and the top down option for one of the rooms. So happy with them that we just ordered the same for our bonus room through Brett. Highly recommend Select Blinds and be sure to ask for Brett **!

Rosina know the products. She listens, is polite, pleasant and positive. She made the ordering easy. She provides excellent answers and guidance. She mentioned the lead times, the trends of popular choices.

Our customer service representative, Dra' **, was courteous and understood exactly what we wanted. When she realized we had been sent the wrong samples, she immediately informed us and sent new samples. This changed our minds on what we were originally going to purchase and we are so happy that she assisted us. Her caring attitude will have us recommending Select Blinds and Ms. **.

I ordered two shades for my kitchen from Select Blinds. They did not send the correct brackets for an inside mount that I ordered. I called to have the correct brackets sent and this representative on the phone was extremely rude and unprofessional. They have no customer service skills and are helpless in correcting the problem. I highly do not recommend ordering anything from them!

Ordered the Motorized Black out Shades, the original order worked out great, as a matter of fact I bought 2 more. The issue is the customer support, I had an issue with one of the motors, called, made the claim, sent in the Video, had to wait 3 days for an approval to return damaged unit, sent the unit, received a new unit, that unit did not hold a charge, called back, had to make another claim(upload video) wait 3 days, then they issued a call tag, I sent the unit and now radio silence, its been 10 days no info, called, 40 minutes after the call still no new motor, I willing to buy a new motor, customer service supervisor says they can't sell me a new motor. This company needs to work on their internal communication, they do not have clear communication with their production facility they need to document each claim better and be able to offer the support they claim. This issue has been going on since April and I still do not have a solution.

I spent 2k on Premium shades. After 2 days of use they began to fall apart. The product promoted in pictures and listed as "premium" does not match what is sent. I sent pictures to the company. They stated this is normal for the natural grass shades. I sent more pictures as the blinds continued to fray, strings coming out all over, and bending on the sides. They got worse and worse within just one week.

Select Blinds is a group of very professional technician and team players that help you to find the beautiful vertical blinds that I needed for my home. Thank you very much. I am happy and will return soon.

Best customer service agent I have had in a long time. Tatiana ** was articulate and knowledgeable. A great help for sure. Still waiting on blinds, but Tatiana was able to provide me a good deal of info.

I ordered 4 motorized blinds for my yacht. Within 6 months one of the motors stopped working. This company says the warranty is good for 3 years. Don't believe them. They won't stand behind their product. I filed a claim and was denied. They said I needed to send a video of the reason it won't work. IT'S NOT WORKING! Stay away from this company. Too many others out there that stand by what they sell.

I do not recommend this company. The pictures don’t represent the quality. The colors aren’t the same either. I was told it was my fault because I didn’t order a sample. I spent over $1000 on this order and I can’t even do an exchange.

I called about an order I had placed this morning and Maricella R. was extremely helpful in answering all my questions and assisting me with my order! She adjusted my window measurements and walked me through the pros and cons of a few different options. I will definitely be using them again for custom blinds!

We ordered blinds for a new house, 14 in total. We measured the openings exactly. First, the blinds were delivered damaged. The bands holding the boxes together ripped the boxes and damaged the headrails. Upon measuring the blinds some are 1/2" - 3/4" too short. They do not fully cover the windows. I called to discuss this and they refused to replace anything but the blinds that were damaged. They blamed me and said the website makes it clear they cut off 1/2" or more from your measurements and I misread their site. The rep continued to blame me for them not fitting. Their site also specifically states "If there is a defect in a product’s material, workmanship or it was not made to the same size and specifications you ordered, we promise to resolve the issue at no cost to you for up to 90 days from the date of purchase. We even pay for shipping!"

My Customer Service Representative was Brett G! He was extremely knowledgeable, helpful, kind, and the best customer service person I have ever had!! Just amazing! Excellent communication during the ordering of my Blind and Door Shade!! He helped me get the samples so I could match my window and door! Incredible! It is ordered now and it went smoothly working with Brett!! Thank you very very much for all your hard work!! Awesome!! I highly recommend Brett G as Employee of the Month!! If you guys do that program!

This is the first time I bought blinds. I had my handyman take measurements but then I accidentally swapped them when ordering. My handyman noticed quickly that they don't fit. I called the customer service department and Gezzelle was super helpful and was able to have the blinds recut only for a shipping fee. She didn't make me feel dumb and was patient.

The blind I ordered kept popping up after I had extended it to the max of its ability. The company requires a video to submit a claim that is less than 4 MB, I could not accommodate. So when I called the third time, Rovena understood my frustration and replace the blind for me. I was grateful that I didn't have to spend any more time on this issue. I have ordered multiple blinds from this company and never had had an issue. So it must have been a fluke.

I do not hear very well but, I think he said he was Jay. That is the only thing I am confused about. He was knowledgeable, helpful and very professional. Customer service rating, ***** 5 stars. I would say, he is a great asset to this company.

I made a measuring mistake, they were able to replace one for free and charged reasonable price to remake the others, my customer service person, Jay, was most helpful in the process. I would definitely order from this company again.

Robvina (sorry may have misspelled her name) was professional, kind and listened to what we needed in a blind. She helped us pick out the exact blinds we were looking for. She did not rush us off the phone. Thank You!

I ordered the 2 1/2" Classic Light Filtering Sheer Shades in addition to some cellular shades. Ordered the sand color and the headrail is quite large and a peachy-yellowy color. Sent photos and was told that it "complimented" the shade color. It very much does not. Most reputable companies provide a one time courtesy exchange. Sand is a cool tone and the headrail absolutely does not compliment the color of the actual shade. I had thought that a courtesy exchange would be appropriate, as I have many other large windows to cover in addition to but will order elsewhere. Being out over $700 for two treatments feels very discourteous since you cannot see the headrail sample and two inside mount measurements creates confusion.

Dra’ was so patient and helpful in assisting with measuring and suggestions for Roman Blinds. She helped me from start to finish. She did everything she could to maximize my discounts. All in all, a great experience.

Please think twice before ordering any of these products from them. Once you order, there is no more customer service period, and you're stuck with a product that you have no use for!! It's truly sad that they are not willing to take responsibility for the screw-up!!

I ordered blinds for my living room with Select Blinds last year and they turned out so beautifully. The install was simple and the quality is great so when it came time for me to order blinds for my bedroom, I obviously went back to Select Blinds. I called their customer service team to help split my order onto two credit cards and had *the most* pleasant experience with Brett G from their customer service team. He was friendly, accommodating, and made me trust the company even more.

A few weeks out I am able to say that I am satisfied with my blinds. The original blind material I ordered was not available for my re-order (probably because the dye lot was yellow). I was offered the option of choosing a new material. I chose to go with what seems like the most popular material/color (Jute wheat) and the new blinds matched the sample and pictures. They look good and so far operate without any problems.

Bifold shutters do not have a track or other mechanism to keep the center of the bifold blind to the inside of the window frame as shown in all the pictures. The center free floats into the room and the blind pulls from the blind frame to float open when adjusting the slats. Called support, advised them of the situation and that this is over a sink so the inside edge blind floating outward over the sink is inappropriate. They are sending magnets to hold them open or shut, not sending any track to correct the problem. It is correctly measured and installed. Would never have ordered this for this particular application if the truth had been disclosed. The bifold representation on the website for select blinds is completely false. Order number **, ordered two of these for a pair of corner windows. Very disappointed.

Maricella in customer service was extremely friendly and helpful in completing my order for honey comb blinds, which I had started online. She guided me through the measurement and ordering process and made me aware of any savings that were available. Very pleased with the service so far.

We have been shopping for custom blinds for our new home for sometime, exploring various options. We now consider it fortunate that we discovered Select Blinds. With numerous interactions, both phone and email we were always treated with courtesy by professional sales and service representatives. In particular, our sales person, Steven "Brett" **, was just fantastic. Brett's attention to detail was very important to us and so much appreciated. It's the people you deal with in buying situations like this that make all the difference.

Fun and amazing Experience! She actually made ordering something and having to redo measurements etc. fun! We laughed a lot and it was not tedious at all! She was very accommodating, professional and also fun to talk to you! She even talk to my husband and I both on speakerphone to make sure we got everything correct!

I received my blinds with some damage. Company was willing to do whatever it took to make it right. But I decided that the damage would be hidden so I installed them. I'm glad I did!! They are absolutely amazing!! These are the most beautiful blinds I've ever purchased!! Thank you so much!!

The customer service is beyond great. I had Maria and she was understanding, knowledgeable and patient; very thorough and helpful! She made an ordinary dreaded call so easy and productive. I truly recommend Select Blinds as an honorable company.

After ordering my 1st set out of 5 I've planned, I've called them to let them know they have incorrectly placed my phone order. After requesting a color change, they've let me know I'm out of luck. That I was over the time limit even though I was over the 24 hour allotted policy even though I was left with no option but to call them on Monday after a holiday weekend. Oh yeah, this was a supervisor who called me who basically told me too bad, too sad. Unbelievable level of customer service.

Because of an error in measurement my shutters do not fit. I called customer service and they gave me a better price on a re-order but I was not satisfied with that so I cancelled the order. The FIT guarantee is misleading. Then I changed my mind and called to again place the order and was told that they would see if I would not be charged for the extra inches. She called me back and told me the extra inches would be no charge...but the price did not change from the re-order so I told her to just cancel. Then I changed my mind again and tried to re-order but was told the price would increase. I realize I was all over the place but I was so disappointed they did not fit and I am 74 years old and I did not understand the measuring process for an outside mount.

Ordering online with the help of Rovena ** made things simple. The ordering system the company has is the best I have ever seen. Installation instructions for all products is great. We ordered samples of the colors and they were sent out in two days! The final order and payment was very easy with the help of Brett. My wife and I was very impressed with the company from the start to the finish. Great customer service and we are very excited to receive our shades. We would recommend Select Blinds to anyone ordering blinds or shades.

Due to a measurement error, three of the honeycomb shades I ordered did not fit in the windows. One shade was finally replaced under the FIT guarantee, but for an unknown reason the order was cancelled. Four weeks after my initial call and discussion, I was able to contact Customer Service to discuss again to find out the status of the three shades. Unfortunately, no one followed up with me during this time. The second issue was that two of the shades were damaged during shipping. Primarily because there was not enough packing material in the box so the four shades were able to easily move around inside the box.