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Select Blinds Reviews
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Reviewed Aug. 20, 2022
I bought a pair of very expensive roller blinds (the ones that go installed inside the windows and you pull the down with your hands). We got two roller blinds that were excessively longer than the size I asked for. OF COURSE, they refused to recognize their mistake and refused to refund my money or even re-do the product or crop it or anything. They literally told me this:
"If the roller blinds don't work then you should donate them"... I was literally petrified with their response. I charged the amount back to my bank because Select Blinds refused to issue a refund over and over. Unfortunately the bank rejected my petition because Select Blinds lied to them saying that they offered a "partial refund" for one of the blinds lol, which is not true. DO NOT BUY HERE, buy anywhere else. At least you'll be scammed by someone new and not by these people who apparently scam and cheat people every day.

Hello Ari,
We apologize that your Roller Blinds did not arrive in the working order you expected. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you. If you can do me a favor and send me a picture of the issues with the blinds, I can look into this more My name is Brian Royston, and I am Select Blind's brand ambassador. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options.
Reviewed Aug. 16, 2022
Brett at SelectBlinds.com is very professional and knowledgeable about the product we purchased. I’ll definitely keep his contact info for future needs. Looking forward to installing our new blinds. Thanks Brett!
Reviewed Aug. 9, 2022
I ordered white roman shades but got YELLOW. I went through the whole process, sending them pictures of the sample vs. product and they basically told me too bad - no refund, no exchange, no making it right. I ended up having to dispute the charge on my cc. User's recommendation: Buy your products literally anywhere else.

Hello Susan,
I apologize because you had a negative experience with us due to your Roman Shades not arriving in the color you expected. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My name is Brian Royston, and I am Select Blind's brand ambassador. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options.
Reviewed Aug. 9, 2022
I ordered 4 shades online. I transposed height with width, so none of them fit. Completely my fault. I called SB to reorder and got the first one for $10 and the other three at a fantastic price. Unfortunately, I failed to get the name of my customer service representative. Would definitely use SB for future orders and would recommend to family and friends.
Reviewed Aug. 6, 2022
Their blinds are much easier to mount and dismount from their brackets than other, cheaper blinds I've purchased, and the quality is really good. They do an excellent job of blocking light and raise and lower with minimal effort. Just don't make any mistakes measuring your windows at all or you are totally on your own. Their website likes to strike this encouraging "Don't worry, you got this and we're your partner here!" tone, but unless you just order one blind you're going to be wasting your money if you purchase a blind that doesn't fit, since their F.I.T. guarantee only covers one blind per order.

Hello Brian,
I apologize because you had a negative experience with us due to our FIT Guarantee. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My name is Brian Royston, and I am Select Blind's brand ambassador. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options.
Reviewed Aug. 4, 2022
I purchased an outside mount roller blind and installed it according to the installation instructions. I used my own drywall anchors as they do not provide them despite the installation instructions recommending that you use them. After one week of use, I gently pulled down the blind and one entire bracket come out of the wall, pulling the blind down with it. The drywall anchors came out of the wall and left two large holes in the wall.
Obviously the holes are precisely where the bracket needs to be placed in accordance with their installation instructions. When I reached out to let them know that their product had caused this damage to my wall and ask for advice on how I could re-install the blind given that these two holes are now useless I received an email saying "patch the holes and reinstall". Very helpful...
Obviously you can't "patch a hole" where a drywall anchor has pulled out and then hope to put a drywall anchor back in that same hole and have it hold. When I pointed this out and suggested that they re-send a roller of a longer length so the bracket could be installed in a new location, and to include drywall anchors that they can guarantee will hold their product firmly to the wall, the response I got was "we don't send drywall anchors, use fit to measure to replace blind". I don't even know what that means. The customer service is pretty appalling. So as long as everything works correctly (obviously in my experience it did not...) and you don't need further support from Select Blinds, you're probably fine. But if their product is faulty or causes damage you are 100% on your own with that.

Hello Alissa
I apologize because you had a negative experience with us due to issues with installation. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My name is Brian Royston, and I am Select Blind's brand ambassador. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options.
Updated review: Aug. 8, 2022
A customer service manager reached out to me and resolved this issue. He was great to work with! As was the sales agent who assisted me with placing a new order!
Original Review: Aug. 3, 2022
I was sent dual shades that were not as advertised. I spoke with a gentleman yesterday stating I would be refunded if they could not replace a few pieces that were different shades of blue that wasn’t shown or mentioned in the listing. Today I’m told they can’t send the pieces and refuse to refund me or even just send me different color shades. Spoke with a supervisor who refused to do anything other than have me pay more money for different shades at a discounted rate, despite being told I could be refunded yesterday. Then the supervisor hung up on me when I wouldn’t agree to their choice of resolution. Terrible service!

Hello Kourtnee,
I apologize because you had a negative experience with us due to your Dual Shades top and bottom headrail arriving in a different color than you expected. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. My name is Brian Royston, feel free to email me at brian.royston@selectblinds.com.
Reviewed Aug. 1, 2022
Select Blinds does not care for their customers and refuse to refund money when the blinds don’t fit or work. Their fit guarantee is a joke, read the fine print folks, they don’t give refunds! They claim to offer customers an Oops factor but they will charge you more then the original cost (which was over $1k worth of blinds). Customer service was not helpful and I refused the delivery, sending it back. They still refused to refund my money. This company is a scam and I’d recommend you not purchase from them. Horrible customer service!

Hello Amy,
I apologize because you had a negative experience with us due to not receiving the top-quality window treatment as you expected. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com so we can discuss this more.
Reviewed July 25, 2022
Dra’, the representative, made it very easy for me to place my order with the details I was looking for. She was able to answer all my questions and concerns and clearly explained the timeframe for delivery.
Reviewed July 22, 2022
I spoke to 3 of their customer service reps while I was ordering Roman Shades....They explained installation, background liner, etc. and assured me if I wasn't happy with the final product (it's hard to tell from a 4 inch swatch how it will look when finished for your particular room)..that they would "make me happy" without having to order a whole new shade....They were only helpful BEFORE making the sale....No manager or "design consultant" called me back until I did a Google review....Brian responded quickly to that review with his contact information....Days later, he finally said that there was nothing he could do is order me a new shade with a discount..probably 10%!!!! They actually wanted to make more $ off of me!!!! Awful Company!!

Hello Ivanka,
Again, we are very sorry for your poor experience. We tried many times to rectify the situation over the phone, via email, and now through reviews. Unfortunately, it doesn’t appear we can come to an amicable solution. Still, we appreciated your business and wish you the best”
Reviewed July 21, 2022
Was light filtering roller shades but quality was not as expected and price is too high for product received. No refund available. Wanted to use chat online but didn’t work. Overall not pleased with purchase and will never shop here again.

Hello Ethel,
I apologize that you had a negative experience with us due to not receiving the top-quality roller shades you expected. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. My name is Brian Royston, and I am Select Blind's brand ambassador. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options. I'm interested in what we can do to make things right for you.
Reviewed July 18, 2022
I was worried about buying custom blinds, so I ordered the samples. The samples were okay quality so I followed their measurement instructions and called a service agent before ordering. The order took 3 weeks to arrive and half of the order arrived out of specifications. The quality was not anywhere near the sample quality. They were also too large for the window. Their "worry-free" return policy is a lie. When I tried to reorder the ones that were out of spec, they sent me an invoice with an extra $50 charge to remake the blinds that they said were incorrectly sized. This company is a scam and they were prepared to deny our request for a refund at every turn. Customer service was extremely rude or unresponsive. Now I'm stuck with hundreds of dollars of blinds that don't fit. Their only resolution is to pay for more of their blinds. Do not buy from this company!
Reviewed July 8, 2022
I have purchased from this site multiple times in the past. Most recently I purchase 6 shades/blinds, one of which was a corded classic roman shade, with the cord located on the back on an inside mount shade. within 6 months, the cord lift device failed and can no longer keep the shade open at all. Called their customer service and was asked to send an email demonstrating the issue, which I did. I also explained that sending me the same product with the same exact setup for the cord will end up resulting in the same issue since the cord's location on the back is hard to get to on an inside mount and due to the angle and pressure it puts on the cord pull, it is most likely going to fail again.
Seeing how slow and frustrating the process has been, I find it irritating to know that I might have to deal with them again in few months over the same issue, when all could be avoided by replacing with a similar enough product that will potentially solve the issue for good.

Hello Sam,
I apologize because you had a negative experience with us. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My job is to make sure our customers are given 5-star service and any mistakes made on our end are made right. My name is Brian Royston, and I am Select Blind's brand ambassador, Please feel free to email me at brian.royston@selectblinds.com
Reviewed June 28, 2022
We are so impressed with the speed in which we received samples and personal phone call from Brett **. We followed up and he honored his best discount so we ordered woven woods for 3 main rooms in our home. They are beautiful, clean, coastal, and just what we wanted. They were also very simple to install. We love the cordless option and the top down option for one of the rooms. So happy with them that we just ordered the same for our bonus room through Brett. Highly recommend Select Blinds and be sure to ask for Brett **!
Reviewed June 13, 2022
Rosina know the products. She listens, is polite, pleasant and positive. She made the ordering easy. She provides excellent answers and guidance. She mentioned the lead times, the trends of popular choices.
Reviewed June 7, 2022
Our customer service representative, Dra' **, was courteous and understood exactly what we wanted. When she realized we had been sent the wrong samples, she immediately informed us and sent new samples. This changed our minds on what we were originally going to purchase and we are so happy that she assisted us. Her caring attitude will have us recommending Select Blinds and Ms. **.
Reviewed June 3, 2022
I ordered two shades for my kitchen from Select Blinds. They did not send the correct brackets for an inside mount that I ordered. I called to have the correct brackets sent and this representative on the phone was extremely rude and unprofessional. They have no customer service skills and are helpless in correcting the problem. I highly do not recommend ordering anything from them!

Hello Rose Mary,
I apologize because you had a negative experience due to the rude customer service you experienced because you didn't receive your mounting brackets. Our goal is to provide a positive user experience, so the feedback given is greatly appreciated. I have put in a request to have the mounting brackets sent out to you for both shades. My name is Brian Royston, and I am Select Blind's brand ambassador. Please feel free to email me at brian.royston@selectblinds.com.
Reviewed June 1, 2022
Ordered the Motorized Black out Shades, the original order worked out great, as a matter of fact I bought 2 more. The issue is the customer support, I had an issue with one of the motors, called, made the claim, sent in the Video, had to wait 3 days for an approval to return damaged unit, sent the unit, received a new unit, that unit did not hold a charge, called back, had to make another claim(upload video) wait 3 days, then they issued a call tag, I sent the unit and now radio silence, its been 10 days no info, called, 40 minutes after the call still no new motor, I willing to buy a new motor, customer service supervisor says they can't sell me a new motor. This company needs to work on their internal communication, they do not have clear communication with their production facility they need to document each claim better and be able to offer the support they claim. This issue has been going on since April and I still do not have a solution.

Hello Rolando,
I apologize because you had a negative experience with us due to customer service and motor issues. Our goal is to provide a positive user experience and are always looking at ways to provide a better experience and better customer service. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you. My name is Brian Royston, feel free to email me at brian.royston@selectblinds.com and we can discuss our options.
Reviewed May 26, 2022
I spent 2k on Premium shades. After 2 days of use they began to fall apart. The product promoted in pictures and listed as "premium" does not match what is sent. I sent pictures to the company. They stated this is normal for the natural grass shades. I sent more pictures as the blinds continued to fray, strings coming out all over, and bending on the sides. They got worse and worse within just one week.
The company still denied anything was wrong. Natural shades that are 2K should not do this. I have experience with natural shades. Furthermore the sample does not have fraying, so why do the blinds after minimal use. It is sad they don't stand behind their product and are deceitful to customers on the quality they are buying. I have side by side photos to show proof of the quality issues. Recommendation: Do not buy from this company. Cheap product from out of the US. Falls apart and they won't help you resolve.

Hello Kiara,
I apologize because of the negative experience you had with us due to issues with your Woven Wood Shades. Our goal is to provide a positive user experience, so any feedback you can give would greatly be appreciated. We are always looking at ways to provide a better experience and better customer service. We have put in a call to our vendor to see what we can do to make this right. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options.
Reviewed May 14, 2022
Select Blinds is a group of very professional technician and team players that help you to find the beautiful vertical blinds that I needed for my home. Thank you very much. I am happy and will return soon.
Reviewed April 27, 2022
Best customer service agent I have had in a long time. Tatiana ** was articulate and knowledgeable. A great help for sure. Still waiting on blinds, but Tatiana was able to provide me a good deal of info.
Reviewed April 27, 2022
I ordered 4 motorized blinds for my yacht. Within 6 months one of the motors stopped working. This company says the warranty is good for 3 years. Don't believe them. They won't stand behind their product. I filed a claim and was denied. They said I needed to send a video of the reason it won't work. IT'S NOT WORKING! Stay away from this company. Too many others out there that stand by what they sell.

Hello Dan,
We apologize for your Blackout Cellular Shades not working the way they should. If you can send a video of them not working so we can show our vendor and can process a possible warranty remake. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you.
My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this right for you.
Reviewed April 20, 2022
I do not recommend this company. The pictures don’t represent the quality. The colors aren’t the same either. I was told it was my fault because I didn’t order a sample. I spent over $1000 on this order and I can’t even do an exchange.
Reviewed April 11, 2022
I called about an order I had placed this morning and Maricella R. was extremely helpful in answering all my questions and assisting me with my order! She adjusted my window measurements and walked me through the pros and cons of a few different options. I will definitely be using them again for custom blinds!
Reviewed April 6, 2022
We ordered blinds for a new house, 14 in total. We measured the openings exactly. First, the blinds were delivered damaged. The bands holding the boxes together ripped the boxes and damaged the headrails. Upon measuring the blinds some are 1/2" - 3/4" too short. They do not fully cover the windows. I called to discuss this and they refused to replace anything but the blinds that were damaged. They blamed me and said the website makes it clear they cut off 1/2" or more from your measurements and I misread their site. The rep continued to blame me for them not fitting. Their site also specifically states "If there is a defect in a product’s material, workmanship or it was not made to the same size and specifications you ordered, we promise to resolve the issue at no cost to you for up to 90 days from the date of purchase. We even pay for shipping!"
When I referred to this guarantee, I was told that I was misunderstanding this too. Upon further review, the guarantees on their site are full of contradicting statements. I was told if I wanted the blinds remade with the measurements I ordered I would have to pay an amount that was about 25% less than the original order. This is not a satisfaction guarantee. Do NOT do business with this company unless you are comfortable losing your money and being stuck with a product that may not fit. I am beyond disappointed, they could have had a loyal customer that would have ordered from them many times over.

Hello Audrey,
We are sorry to hear your Faux Wood Blinds came damaged and not what you expected. Yes, it is true, all of our products are custom made here at Select Blinds, for this reason, if you happen to make a mistake when placing your order we do not accept exchanges or returns. I see we are remaking 2 of the blinds, but I wanted to ask if you could take pictures of the blinds that you stated are not the right measurements being measured so I can see what the dimensions are?
Reviewed April 4, 2022
My Customer Service Representative was Brett G! He was extremely knowledgeable, helpful, kind, and the best customer service person I have ever had!! Just amazing! Excellent communication during the ordering of my Blind and Door Shade!! He helped me get the samples so I could match my window and door! Incredible! It is ordered now and it went smoothly working with Brett!! Thank you very very much for all your hard work!! Awesome!! I highly recommend Brett G as Employee of the Month!! If you guys do that program!
Reviewed April 4, 2022
This is the first time I bought blinds. I had my handyman take measurements but then I accidentally swapped them when ordering. My handyman noticed quickly that they don't fit. I called the customer service department and Gezzelle was super helpful and was able to have the blinds recut only for a shipping fee. She didn't make me feel dumb and was patient.
Reviewed March 23, 2022
The blind I ordered kept popping up after I had extended it to the max of its ability. The company requires a video to submit a claim that is less than 4 MB, I could not accommodate. So when I called the third time, Rovena understood my frustration and replace the blind for me. I was grateful that I didn't have to spend any more time on this issue. I have ordered multiple blinds from this company and never had had an issue. So it must have been a fluke.
Reviewed March 16, 2022
I do not hear very well but, I think he said he was Jay. That is the only thing I am confused about. He was knowledgeable, helpful and very professional. Customer service rating, ***** 5 stars. I would say, he is a great asset to this company.
Reviewed March 15, 2022
I made a measuring mistake, they were able to replace one for free and charged reasonable price to remake the others, my customer service person, Jay, was most helpful in the process. I would definitely order from this company again.
Reviewed March 10, 2022
Robvina (sorry may have misspelled her name) was professional, kind and listened to what we needed in a blind. She helped us pick out the exact blinds we were looking for. She did not rush us off the phone. Thank You!
Reviewed March 10, 2022
I ordered the 2 1/2" Classic Light Filtering Sheer Shades in addition to some cellular shades. Ordered the sand color and the headrail is quite large and a peachy-yellowy color. Sent photos and was told that it "complimented" the shade color. It very much does not. Most reputable companies provide a one time courtesy exchange. Sand is a cool tone and the headrail absolutely does not compliment the color of the actual shade. I had thought that a courtesy exchange would be appropriate, as I have many other large windows to cover in addition to but will order elsewhere. Being out over $700 for two treatments feels very discourteous since you cannot see the headrail sample and two inside mount measurements creates confusion.

Hello Anna,
We are sorry that your shades headrail was a different color than you expected. I have checked with our vendors and the color is their chosen rail color for the fabric. All of our products are custom made here at Select Blinds, for this reason, if you happen to make a mistake when placing your order we do not accept exchanges or returns unless the product is defective. However, we can offer a steep discount for a remake. Please feel free to email me at brian.royston@selectblinds.com
Reviewed March 8, 2022
Dra’ was so patient and helpful in assisting with measuring and suggestions for Roman Blinds. She helped me from start to finish. She did everything she could to maximize my discounts. All in all, a great experience.
Reviewed March 7, 2022
Please think twice before ordering any of these products from them. Once you order, there is no more customer service period, and you're stuck with a product that you have no use for!! It's truly sad that they are not willing to take responsibility for the screw-up!!

Hello Mark,
We are sorry for the issues you are experiencing with us thus far. Our intent is to provide top-quality window treatments that you can count on. I looked into this issue, and have a few questions for you. My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss more.
Reviewed March 3, 2022
I ordered blinds for my living room with Select Blinds last year and they turned out so beautifully. The install was simple and the quality is great so when it came time for me to order blinds for my bedroom, I obviously went back to Select Blinds. I called their customer service team to help split my order onto two credit cards and had *the most* pleasant experience with Brett G from their customer service team. He was friendly, accommodating, and made me trust the company even more.
Updated review: April 16, 2022
A few weeks out I am able to say that I am satisfied with my blinds. The original blind material I ordered was not available for my re-order (probably because the dye lot was yellow). I was offered the option of choosing a new material. I chose to go with what seems like the most popular material/color (Jute wheat) and the new blinds matched the sample and pictures. They look good and so far operate without any problems.
The new blinds (which are inside mount) came with flaps on the ends, which the original blinds had & were not supposed to be on inside mount blinds. The company agreed that they shouldn't be on inside mount blinds but the replacement blinds also had them. You can see the flap on one of the blinds after installation. However the blinds are just one element of the room and I did not point this out to the company because I had already spent a lot of time working with the company to get the new blinds.
Original Review: Feb. 24, 2022
My natural bamboo blinds came in a very unnatural shade of bright yellow. I called to explain and they asked for pics via email, which I provided. They said they would send a sample of the color I had chosen and that I needed to send back pictures showing that they did not match. I happily did that and expected things to be resolved. Instead I got an email back saying that quality control had reviewed it and they could only offer a discount on new blinds because the color was due to natural variation.
You can tell that the color is applied to the surface of the blinds by looking at the ends. This is not naturally occurring, but due to a faulty dye lot. I chose a featured color of blinds and I'm sure if it truly was meant to be the color of a pencil they wouldn't be featuring it. I spent $540 on 2 blinds that can't be used. I provided all documentation, which I would have thought would resolve the matter. Because I bought online I can't even speak to the person who supposedly reviewed my pictures.

We are sorry about the issues you have been dealing with. From what I see, it looks like one of our customer service agents is looking into getting a remake for you. The color you choose may have been discontinued, so we are asking our vendor if they have something as close to the color you choose. My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this right for you. Please email me at brian.royston@selectblinds.com.

Reviewed Feb. 22, 2022
Bifold shutters do not have a track or other mechanism to keep the center of the bifold blind to the inside of the window frame as shown in all the pictures. The center free floats into the room and the blind pulls from the blind frame to float open when adjusting the slats. Called support, advised them of the situation and that this is over a sink so the inside edge blind floating outward over the sink is inappropriate. They are sending magnets to hold them open or shut, not sending any track to correct the problem. It is correctly measured and installed. Would never have ordered this for this particular application if the truth had been disclosed. The bifold representation on the website for select blinds is completely false. Order number **, ordered two of these for a pair of corner windows. Very disappointed.

Hello Brianna,
After looking at a few things, I wanted to ask you if the bottom frame is level and the doors open without catching on anything? Our goal is to provide top-quality window treatments at budget-friendly pricing. My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options.
Reviewed Feb. 11, 2022
Maricella in customer service was extremely friendly and helpful in completing my order for honey comb blinds, which I had started online. She guided me through the measurement and ordering process and made me aware of any savings that were available. Very pleased with the service so far.
Reviewed Feb. 11, 2022
We have been shopping for custom blinds for our new home for sometime, exploring various options. We now consider it fortunate that we discovered Select Blinds. With numerous interactions, both phone and email we were always treated with courtesy by professional sales and service representatives. In particular, our sales person, Steven "Brett" **, was just fantastic. Brett's attention to detail was very important to us and so much appreciated. It's the people you deal with in buying situations like this that make all the difference.
Reviewed Feb. 4, 2022
Fun and amazing Experience! She actually made ordering something and having to redo measurements etc. fun! We laughed a lot and it was not tedious at all! She was very accommodating, professional and also fun to talk to you! She even talk to my husband and I both on speakerphone to make sure we got everything correct!
Reviewed Jan. 19, 2022
I received my blinds with some damage. Company was willing to do whatever it took to make it right. But I decided that the damage would be hidden so I installed them. I'm glad I did!! They are absolutely amazing!! These are the most beautiful blinds I've ever purchased!! Thank you so much!!
Reviewed Jan. 12, 2022
The customer service is beyond great. I had Maria and she was understanding, knowledgeable and patient; very thorough and helpful! She made an ordinary dreaded call so easy and productive. I truly recommend Select Blinds as an honorable company.

We Love that your a happy customer thank you for choosing Select Blinds!
Reviewed Jan. 4, 2022
After ordering my 1st set out of 5 I've planned, I've called them to let them know they have incorrectly placed my phone order. After requesting a color change, they've let me know I'm out of luck. That I was over the time limit even though I was over the 24 hour allotted policy even though I was left with no option but to call them on Monday after a holiday weekend. Oh yeah, this was a supervisor who called me who basically told me too bad, too sad. Unbelievable level of customer service.

We apologize for the issues you have gone through on this order. All of our products are custom made here at Select Blinds, for this reason, if you happen to make a mistake when placing your order we do not accept exchanges or returns. However, we do have a few different policies in place if you happen to make a mistake. First if you do happen to make a mistake while measuring your window we have what's called our Fit Guarantee with this policy we can remake 4 shades for the life of your account
Reviewed Dec. 9, 2021
Because of an error in measurement my shutters do not fit. I called customer service and they gave me a better price on a re-order but I was not satisfied with that so I cancelled the order. The FIT guarantee is misleading. Then I changed my mind and called to again place the order and was told that they would see if I would not be charged for the extra inches. She called me back and told me the extra inches would be no charge...but the price did not change from the re-order so I told her to just cancel. Then I changed my mind again and tried to re-order but was told the price would increase. I realize I was all over the place but I was so disappointed they did not fit and I am 74 years old and I did not understand the measuring process for an outside mount.
I also read a review that someone else made the same mistake with shutters and they replaced them free of charge and told them to give the wrong ones to Habitat of Humanity. I also asked for suggestions to mount the ones I have on the inside of the window because they fit there and they just said it couldn't be done. The customer service supervisor was Cathy. I have to say the product is beautiful and the installation would be very easy if they fit.
Reviewed Dec. 9, 2021
Ordering online with the help of Rovena ** made things simple. The ordering system the company has is the best I have ever seen. Installation instructions for all products is great. We ordered samples of the colors and they were sent out in two days! The final order and payment was very easy with the help of Brett. My wife and I was very impressed with the company from the start to the finish. Great customer service and we are very excited to receive our shades. We would recommend Select Blinds to anyone ordering blinds or shades.

Thank you so much for taking the time to share your amazing experience with us thank you for choosing Select Blinds!
Reviewed Nov. 24, 2021
Due to a measurement error, three of the honeycomb shades I ordered did not fit in the windows. One shade was finally replaced under the FIT guarantee, but for an unknown reason the order was cancelled. Four weeks after my initial call and discussion, I was able to contact Customer Service to discuss again to find out the status of the three shades. Unfortunately, no one followed up with me during this time. The second issue was that two of the shades were damaged during shipping. Primarily because there was not enough packing material in the box so the four shades were able to easily move around inside the box.
In less than two days, Marisela in Customer Service was able to get the FIT guarantee order placed and work with the Production Manger to get an account credit issued so I could finally replace the two damaged shades, and in the correct dimensions. Marisela went above and beyond to get this situation sorted out. She went down to the Production Manager's office so she could explain to him, face to face, what the issue was and the best way to remedy it. Marisela then called me to explain how Select Blinds planned to solve this. I was able to receive the account credit a short time later and plan to order the two new shades very soon.
I previously worked for a manufacturing company that was successful because of its Excellent Customer Service policy and culture. Marisela exudes Excellent Customer Service. I will definitely recommend Select Blinds to friends and family and I will purchase window coverings from them in the future when the opportunity arises. Thank you!

Hello Tara,
Thank you for your amazing review! We are so happy to hear our customer service team was able to help you out with the issues you experienced.
Reviewed Nov. 20, 2021
She was knowledgeable, pleasant to speak to and a great representation for your company. I wish all companies had someone as good as her on the phone with her knowledge and willingness to help. We purchased a house full of blinds six years ago. She was able to look up the purchase. Then told that the blinds were No longer made it in the exact style that we ordered. She found a similar style and similar colors and is sending two to choose from.

We Love that your a happy customer thank you for choosing Select Blinds!
Reviewed Nov. 16, 2021
New home and we ordered blinds for 6 windows. They arrived as promised and were much nicer than expected. 5 were easy to install. 1 was off a bit in measure. I called for suggestions on how to correct that now and was greeted by a very friendly representative who offered a low cost solution to my issue. I will purchase from them again!

Awesome! We are so glad to hear everything has gone well for you and your home.
Reviewed Nov. 11, 2021
The website is blocking bad reviews. If that doesn't tell consumers about their business practice, I don't know what will. I tried to review the product and it said "Could not submit the review. Please try again later." 6 out of 8 caps came with broken prongs. Horrible shade construction. the shade itself fell off from the roller within an hour of installation. We have to literally use duct tape to stick the shade to the roller for temporarily use and Customer Service Rep is terrible enough to ask us to take it back out to send a picture. Is she thinking that we want to create a broken blind for fun and enjoy stick it back on, take it back out. Absolutely no sense of accommodation.
Tracking Number
FedEx: **
Order #: **
Date Placed: 10/21/2021
Items: 4
Nomad Solar ScreenNomad Solar Screen Artemisia Product Color: Artemisia
_ Size: 46 3/4" W x 64 3/4" H
_ _
Features:
Mount Type - Inside | Lift Styles - Continuous Cord Loop | Lift Cord Location - Left | Roll Position - Standard Roll | Headrails - Cassette With Fabric Insert | Hardware - Plastic/Aluminum | Color Options - Anthracite | Bottom Rail - Fabric Wrapped
Warranty:3-Year Limited Warranty
Room:Office

We are sorry to hear that your order arrived defective/damaged. In order to correct these issues, we typically only need some quick documentation of each affected item and we can provide replacements/repairs/parts under warranty as needed. We can see that a warranty claim has been started, but we have not seen any replies from you since. If you still require assistance with this matter, please feel free to reach back out to our Customer Service team so we can help you further.
Reviewed Oct. 29, 2021
I ordered two blinds from Select Blinds. They arrived pretty quickly and were made very well. The color was true to the sample and I had ordered. Unfortunately, I had mismeasured for one of the blinds. I called to inquire if I shipped it back at my cost and paid to have it modified, could they do that. Instead, they took the correct measurement and remade my blind. This is outstanding service and their product is top-notch!

Thank you for your amazing review! We are so happy to hear our customer service team was able to help you out.
Reviewed Oct. 26, 2021
Select Blinds FIT guarantee is incredibly misleading. They will only replace 1 blind per order. If you are ordering multiple window coverings order separately. Shipping is free and you will be able to get replacements for each blind rather than be screwed like me and have to pay twice! The customer service team will call you stupid for misunderstanding their intentionally misleading replacement guarantee. I spent hours trying to get a replacement and Their Customer service team Ken / Cassie talked over me, raised their voices, and insulted my wife for being fooled by their fit guarantee. Order from any one of their competitors but avoid Select Blinds. If you do order remember! 1 blind per order so they will honor their guarantee!

Measuring mistakes are rare, but when they happen, our team will always step in to help make things right. As our products are custom and made to order, there's a limit to the number of items we can remake for free; our team reordered the shades for you below our costs to try and help out. We are sorry that you feel misled and invite everyone to review our measuring guidelines/policies prior to placing the order. Please contact our helpful customer service team if you need further assistance.
Reviewed Oct. 25, 2021
It’s rare these days to receive good customer service but Select Blinds went above and beyond. They helped fix an issue that wasn’t even their fault and were so nice about it. Will be using Select Blinds from here on out!

Thank you so much for taking the time to share your amazing experience with us thank you for choosing Select Blinds!
Reviewed Oct. 20, 2021
Ordered 9 shades from Select Blinds. Used a laser tape measure to make sure everything was as accurate as possible. Order was placed and 2 weeks later I had 9 blinds custom made at my house! I incorrectly measured 1 window (forgot backsplash was being installed), and I called to get a replacement, and I had no issues with getting help. Amazing experience!

We Love that your a happy customer thank you for choosing Select Blinds!
Reviewed Oct. 16, 2021
The “Fit Guarantee” is for ONLY 1 blind in the order and you pay shipping. So we ordered 6 blinds, followed their measurements to a T, and needed to return them based on fit/finish. Their specs did not measure up. Taking them to court now out of principle and rejecting charge with credit card. Terrible company.

We apologize for any confusion regarding our FIT-Guarantee. We do our best to be transparent about this guarantee, as the offer's contents are reviewable on the front page of the guarantee's webpage on our site. Please note that, while we cannot inherently exchange our products because they are custom and made to order (except under warranty), we are always willing to work with you on a resolution. If you'd like, please feel free to reach out to our Customer Service team for further assistance.
Reviewed Oct. 6, 2021
I didn't measure one of my windows correctly. Not sure what I was thinking. However, when the one (of 8) blinds I ordered didn't fit into my window space, I called the company to reorder that window blind. Rovena answered and was the nicest, most helpful customer service agent I have ever spoken to. She is friendly, professional, helpful, and told appropriate but funny story. I would love to meet her sometime. On another awesome and positive note, Select Blinds remakes the new blind and just a 10.00 charge to me. Who does this??? It was MY mistake, but they accepted that, and still only charged me $10.00 to replace the blind.
Love, Love, Love this company. Oh, yes. Their prices are extremely fair. They have budget blinds (I ordered those for the area I'm using them in), but they're very nice quality and are made of fabric. I have bought more expensive ones for other areas, and they are awesome!!! Thank you Select Blinds. P.S. Please give Rovena a raise. She certainly deserves it!

Thank you for your amazing review! We are so happy to hear our customer service team was able to help you out.
Reviewed Sept. 27, 2021
Completely unclear website about what you're ordering and between different options you're choosing from, specifically the Roman shades between the pleated fold and soft fold. Even since I placed my order 6 weeks ago, they've changed what they call the items on the website, making it more unclear and still not making the fold types clear ANYWHERE about what you'll be getting. So I chose one based on my best educated guess based on the information they do provide, thinking I will receive a flat faced shade when the shade is down (based on everything the site indicates will be done with the options I selected), but instead it's looped with fabric all over the front face.
They said that it was because I chose the wrong style -- which I chose wrong because they have to way to tell what I was getting by choosing that option -- they won't replace it, won't take my blind back to even just fix what was done wrong on the one I received and send the fixed one back to me - won't refund it. They say my only option is to order a brand new one with them. Their site says they have an "awesome customer service team" - awesome customer service means that you service the customer to uphold what the company communicates. They do not do this at all. The ordering communication is unclear -- even after I read EVERY single word provided about the different options I was choosing and what that changes on my order BEFORE ordering -- and they don't reconcile or "support" the customer in any way when you try to ask for the order to be made like you expected based on what they communicated.
Reviewed Sept. 23, 2021
I had an issue with one of my shades and Rovena ** assisted me with my troubles. The moment she answered I knew she would resolve my issue. She was so positive and made me feel like she wanted to help me. She is definitely an asset to the company. Thank you for your help Rovena.
Reviewed Sept. 16, 2021
I moved into a new house and needed blinds quickly. When I placed my order I was told 4-5 business days. After 9 business days I called the company. They told me my order would be *another 4-5 business days*. Maybe. No guarantees. I told them, as politely as I could, that I really needed blinds ASAP and would need to order with someone else as we were now living in the new house without any window coverings. I requested they cancel my order. They refused.
Apparently they don't care how long it takes them or what lies they put on their website. Some of items were already made and returns/cancellations just aren't something they do. Even when they fail to make the rest on time. The items that weren't finished - they couldn't tell me what the status was and wanted 1-3 business days to see if they'd *allow* cancellation of them. This does nothing for me because, first, I don't want to wait five days (three business days) to find out and secondly, because the blinds are supposed to match.
Completely disappointing experience. I've never dealt with a company so proud of its incompetence. They took my money. They didn't give me blinds. Their new estimate is 3 times longer than they advertise. They can't tell me why it's delayed. They can't tell me if they've even started. Oddly enough, while they are incredibly backed up the website still shows 4-5 business days for new orders. Stay away.

We apologize for any inconveniences experienced by the delays with your order. Unfortunately, as our products are custom and made to order, we are unable to cancel orders after their initial 24-hour hold period and once our production team starts making them. Since the onset of the pandemic, and notably more recently with the majority of shippers, we've been seeing delays with packages being unloaded, processed, and delivered. We thank you for choosing SelectBlinds.com.
Reviewed Sept. 6, 2021
The product was readily available for us to purchase. Installation of product was quite easy. I really liked the customer service and availability of the product. Thank you for providing us with great customer service.

We Love that your a happy customer thank you for choosing Select Blinds!
Reviewed Sept. 6, 2021
This company is a scam and intentionally alters their photos to appear different from the product that is received. Their blatant refusal to take any responsibility and only gaslight the customer tells me that this is intentional and shady business practices made to mislead the customer. I specifically bought these blinds from them because they were completely black, unlike the same exact blinds you can get half price from Amazon which have the white top, base and cord.
Instead of acknowledging their completely false advertisement intentionally created to increase sales from competitors they claimed that the description of the product mentioned it was white, this is false and the link to this product was taken down since I ordered: https://u5703219.ct.sendgrid.net/ls/click?upn=vMUrIex0w2WqG0I5LH5NDgP6EFPsay0eDlgicUKSqXci8-2BXP72uD5WYwPGcCp5aUmu8FF-2Bu1Vgu9zCZkmaioBiO8cGbcYStUfctdKJ8dapJNhaVJimvlcFP7T4j-2F-2FEfAiSs8igTAeL2Xi9bEv1i-2B6RN3QJreXAqEjDOEkFV7tatALUYDJRHVwHKZoNgH0D5EfX7Y7l2dmtBSQTPEPovUY85kpk7f3bb-2FfHPIbPK-2BhQ8-3DuNTb_lJFxiU9r-2Bu-2BMxopsJJtPnDVe-2FmdwEOmxauFR6FBGa3DAKVOyBMeOoQoBnSDthm32iSquD2NvXE1Fj8FvPnTPUBtxd0-2FfH9lM7tqZ7kt4y3p0tDD5CbYu7iG-2Fg5dX7-2BXIW5du9aEiajpgfEb4APWdzYhu6Tv3I5ZWjq38jCt8gTSWJJJc4ZOZa6cw-2FD24bGb0CLeoXj-2BrJqbljuEuAv-2FyLbsyebBLd9OdaugYyv-2BDdxsehp16hdhBIPHCcYYhXCYB.
They have since reposted the product under a different name from "Essential Light Filtering Dual Shade" to "Traditional Light Filtering Dual Shade" intentionally to remove the negative reviews due to the false advertisement on this product. Please note in the email that they didn’t even link to the product, they just wrote a random bullet point claiming it was the product description in the email do me. If you look up the product on their website there is nothing in the description claiming that there are parts of this product that do not match the color ordered. You can see the "new" listing of this product here: https://www.selectblinds.com/zebra-blinds-shades/traditional-light-filtering-dual-roller-shades.html
Underneath the picture they have written "Image may include upgraded options". Their customer service team and managers have used this as a copout to claim that the product received may not be what is shown in the picture due to that piece of text. However, if you click through the upgraded options it tells you nowhere how it affects the color of what you have purchased. This is extremely deceptive. Their customer service only exists as a barrier to protect them as they continue to take advantage of consumers. FTC, BBB, and Consumer Affairs reports have been submitted since this business practice of false advertisement is illegal.

Hello. We are sorry to hear that your initial experience with us was less than stellar, and for the confusion regarding your order. It appears we have reached an amicable resolution with you since. If you have any other questions or concerns regarding the matter, please feel free to reach back out to our customer service team so we can further assist you. Thank you for choosing Selectblinds.com!
Reviewed Aug. 28, 2021
We ordered custom blinds April 19, 2021. We followed the company measure instruction to a "T" and ordered samples of the blind colors, to make sure we would like our purchase. The blinds arrived within 2 weeks, but were the wrong size, and the wrong color. We have made over 10 outreach attempts, and have had multiple conversations with company representatives, and we have sent many videos and photographs documenting the problems with our product. The company has not stood by their guarantee, we have received no replacement blinds or service. It has been over four months since this process started. Our last two attempts to reach the company have gone unanswered. This company should be stripped of a business license.
Reviewed Aug. 28, 2021
I ordered 4 faux wood blinds for a whopping $735 from Select Blinds to add to existing blinds that came with the house. The blinds arrived well packaged, but upon opening the box I discovered that they are made with sub-standard materials. Unlike the existing blinds of the same size, the Select Blinds products require one or more bare-metal support brackets under the header which the slats hang from.
These brackets are very visible against the white blinds. The older blinds have headers (I wish I knew who made them) made of 2” x 2” sufficiently thick metal that require only end support, whereas the Select Blind products are a mere 1.5” of flimsy metal unable to support the weight of the blinds without unsightly brackets across the top. The pull-string knobs are also made of super-cheap plastic instead of wood which looks much better.
I called customer service and they were of absolutely no help other than to say I should “paint them” (the brackets). Lesson learned for me. Before purchasing blinds, talk to a real person and make sure that their products are well-engineered (proper 2” x 2” headers would add less than a dollar to the manufacturing costs vs flimsy 1.5”). Overall - my Select Blinds purchases are a poor value made from unnecessarily cheap materials, foreign made with foreign-language tags, with a “you get what you got” attitude from the company. $735 NOT well spent.
Reviewed Aug. 27, 2021
Terrible customer service. Do not recommend this company!! STAY AWAY!! Absolutely the worst customer service. DO NOT WASTE YOUR TIME WITH THIS COMPANY. THEY USE FEDEX AND THEY DON'T FOLLOW UP. ZERO STARS.

We are terribly sorry about the service you are explaining above I would like the opportunity to make up for this can you send me a privte message with your contact info please.
Reviewed Aug. 15, 2021
Easy to measure, came in a timely fashion. Easy to install, look great. We’ve had the same vertical blinds for 32 years, so this was a true upgrade to our renovation at a great price. Love the color snd works perfectly in the windows next to our fireplace.

Thank you for the kind words. We appreciate your feedback.
Reviewed Aug. 11, 2021
Bernice is an exceptional advisor on Select Blinds shades, and problems. She has helped me greatly in resolving these issues, (shade was locked in position). She is an asset to your company. Thank you.

Thank you for your amazing review! We are so happy to hear our customer service team was able to help you out.
Reviewed Aug. 11, 2021
I was hesitant to order blinds online but the customer service was excellent. Erin was professional, courteous, kind and patient. I made a mistake in ordering by just enough not to fit but was able to get the situation corrected hassle free. Great product, arrived on time and good quality.

Thank you for your amazing review! We are so happy to hear our customer service team was able to help you out.
Reviewed Aug. 10, 2021
I have never ordered blind online. But I wouldn't hesitate to order From Select Blinds again. Their website was very informative and answered most of my questions. But, above all, their customer service representatives were extremely helpful, patient and understandable. Both Jessica and Bernice get very high grades from me.!

Thank you for your amazing review! We are so happy to hear our customer service team was able to help you out.
Reviewed July 30, 2021
This was our 5th or 6th purchase with Select Blinds. We are always happy with their product. We have purchased blinds for our great room, kitchen, master bedroom, dining room, our lower level living room, bedroom and craft studio. The company also has good customer service. I would recommend this company.

Thank you so much for taking the time to share your amazing experience with us thank you for choosing Select Blinds!
Reviewed July 27, 2021
I bought 16 rollers in one order. But six of them that were in universal hanging styles. The universal brackets would not fit with rollers at all. All six roller that in this style have exact same problem. I called and emailed customer support multiple times with pictures and video. But no real support provided to get them work together or any promise for new product send out. We realized that prongs on the rollers are little wider. We have to buy a filler to fill prongs a little bit and get rollers finally works with universal bracket. The final result is the company denied any further product warranty and refund me $46 credit for not working product! (My total order is over $1500). My experience told me that Once you paid your money to Select Blinds, don't expect much from the company.
Reviewed July 26, 2021
Updated on 08/24/2021: On August 4th, I spoke with a customer service representative via text. They confirmed that they would not replace the shade that was too small because a 1 1/8 of an inch is well within the material size difference parameters. The representative did confirm that the broken shade would be replaced but they would not be able to ship it until August 11th. As of August 23rd, I still hadn't received the shade so I reached out to Select Blinds, via text. I was informed that the item still had not shipped because I "failed to respond" to them. I sent the representative a screenshot of my text conversation, and requested a full refund for the damaged blind. I have eight more shades I need to purchase. This is obviously not a company I want to continue my business with.
Anyone looking to do business with Select Blinds, I encourage you to read other reviews on Google and Consumer Affairs. Many people have reported having poor experiences with Select Blinds' customer service department. There are way too many other companies out there that provide similar products with much better customer support.
Original Review: I purchased three blinds for my living room area. The main reason I went with Select Blinds was because of the FIT Guarantee. It's nice having that reassurance. At least, it sounds like a nice thing. I received my blinds after about a two week delay due to a supply backorder. Not much anyone can do about that. Installing the outside mounted blinds is a little tricky, because the brackets do not sit level with the blind housing. This made it a little tricky as I wanted to mount the blinds flush along the top of my window and door frames. Once I figured out how to get the fist blind up, the other two went up pretty easily. Right away I noticed one of the blinds was cut about an inch too short. A day later, one of the other blinds fell out of the housing while rolling up.
I called Select Blinds to inquire on both issues. For the unit that was cut too small, I was told that the motorized blinds are not covered under that promotion. I asked about the blind being cut shorter than the dimension I listed when ordering. Apparently I missed the part that said to take a 1/8" deduction into consideration when I was ordering the items. Even though the unit was short by one inch, Select Blinds refused to replace the unit. They did offer me a discounted price of $180 to buy a replacement. But after spending about $1,000 on this set, I'm not thrilled about spending any extra money. I'm now jumping through the hoops to replace the defective unit. I'm hoping I have some better luck during this process.
Updated review: Aug. 10, 2021
After a final email exchange wherein I told the company that I had grown tired of trying to get my blinds remade and that I gave up, they elected to remake the blinds. The new ones DO function properly, but the way their customer service department handled was disappointing.
Original Review: July 18, 2021
I bought 2 blinds for my husband's office about 7 months ago, well within the warranty period. The mechanism for keeping the blinds open was very aggressive, tearing apart the string that controls the blind and only allowing the blind to close/open in 1" increments. Week one: I sent a photo of the cord. I asked about their policy; they only do replacements. OK, that seems reasonable, however, I asked in three emails how replacement blinds would be different than the first set. The first two were unanswered and the third said they would look the same, but function properly. No word on using different types of parts or adjustments that could be made. OK, I think, maybe they don't know what they need to do but will sort it out.
They asked for a video. No problem. I sent one of my husband playing with the blind. I explicitly said both blinds were behaving precisely the same way. The first group saw the video and kicked it up the chain. Week two: The next group couldn't see it. I sent it again and said that the video is available to anyone with the link; I hadn't changed a thing. Miraculously, this time they could see it. Now they want a second video of the blind. What on earth for? This has become tiring. The blinds are defective. I've given you ample data that supports that assertion. Now please either remake the blinds or refund my money. They don't work! I gave them 2 stars because the blinds came in a timely fashion and are the dimensions I required.
Reviewed July 13, 2021
Brandon B was very pleasant and wonderful to work with. While working with Brandon, he showed genuine care for the issue we were having and worked hard to understand the cause of the issue and solve it. I feel very confident ordering from this company and know that their customer service is top notch.

Thank you for your amazing review! We are so happy to hear our customer service team was able to help you out.
Reviewed July 7, 2021
Nancy at Select Blinds was very helpful and patient as I tried to work out the best solution for window blinds in my toddler's room. This is my second time ordering from Select Blinds and I have no reason to think of shopping elsewhere for blinds in the future.

Thank you for the 5-star review. We hope you love your Select Blinds.
Reviewed June 30, 2021
I have ordered 4+ times from this co over the last 5 years. Top down pleated & reg pleated shades & vertical blinds - All have been perfect. I am online now to order more. Even got some for my daughter's home. Good quality, all as I measured. My 16 yr old faux wood blinds from other companies are failing & I have been replacing - These are not lifetime products - don't expect that.

It is truly our pleasure thank you some much for taking the time to share your experience.
Reviewed June 27, 2021
Our small living room blinds which look out onto our street broke. We ordered replacement blinds from SelectBlinds, waited an agonizing 2 weeks with a sheet covering the window for privacy. “Our” blinds arrived yesterday which - just by the size of the box - were clearly ordered by someone else whose window is twice the size as our window!
SelectBlinds stated they “had no way of knowing” to where our blinds were sent. What? We received an email from them stating new blinds would be made for us and would be delivered in ANOTHER 2 weeks! The simplest thing to do was to track down where our blinds were shipped as well as ascertain who didn’t receive the blinds sent to us! Send a correct shipping label to each party so the blinds could simply be swapped!

We are very sorry for any and all inconveniences with your order, I show a new shade was made and shipped out for you and it was delivered July 8th, if there is anything further we can assist with, please let us know, thank you for allowing us the opportunity to make things right and thank you for choosing Select Blinds.
Reviewed June 22, 2021
I had to replace one of the blinds I misordered due to my mistake and had the pleasure of being helped by one of the sweetest and most helpful reps I’ve ever spoken to. I have always worked in customer service and know what it takes, you all have a great asset on your hands, Thank you Nancy **! New lifetime customer here.

Thank you for your amazing review! We are so happy to hear our customer service team was able to help you out.
Reviewed June 14, 2021
Be aware SelectBlinds did not provided exchange or refund even they make a mistake. I ordered dark-colored blinds. Received light-colored blinds that did not match my order at all. To all my claims, SelectBlinds.com replied that I made a wrong order, although the order in the photo indicated the color I ordered.
Original Review: May 25, 2021
We bought a new home and have found great and not great businesses. We ordered 3 blinds, one came too short. We called the company and sent pictures as requested (we measured correctly.) They said it would be reviewed in 1-2 business days. Now 6 business days and one email to them later, and we have an email that said it’s still being reviewed. Quite honestly, I won’t use them again.

Thank you for giving us the opportunity to fix this mistake and thank you for choosing Select Blinds.
Reviewed May 18, 2021
I have never used this company before and have not received my order yet, but the service is tops. Brett took a lot of time to help me and was able to apply more discounts. If the shades are as good as the service, I will come back to this site and report.
Reviewed May 7, 2021
The first order: 1 of 2 shades broken, material correct, shoddy workmanship-company agreed to send new shade. New shade sent was wrong material which was close but not same and clearly seen. So we had 2 miss matched shades. (Landon shade and Landon beige). They sent another 2 shades saying it was because it was not cut from the same bolt of cloth but we got 2 more of the same mismatched shades. Since we didn't want to deal with them anymore, we took one matching shade from the 2 sets they sent but ended up with the cord on the same side which left it in the middle of the doors but worth it to not deal with them again. In addition to all this hassle the workmanship was very poor and I don't expect these to last a year.
The cords had knots from where they glued the ends together which get caught in the cord holder...We had to fix this. The magnetic things that hold the sides of the material to the top don't hold so we had to use Velcro or it looked bad. There was extra strings of material not trimmed which got caught in the roller so we had to fix that. The holes at the top for mounting were in different places on every shade so when having to rehang the shades they sent, new holes had to be put in the wall and trim. Also the cords came in different lengths adding to more holes in the trim.
The ordering was unclear and we ordered too short and because the blinds collect at the top we could not lower the shade to accommodate and therefore our shades are 2 inches too short. They would not allow us to fix this when they sent us replacements. They never got the shade material right and we have 3 extra broken or mismatched shades. I would never order from them again...ever!!
Reviewed April 30, 2021
I worked with Ryan ** when placing my order. He was very knowledgeable about the different products. He was also very good at explaining the ordering and delivery processes. Finally he worked with me to get multiple discounts which really sealed the deal. Now just waiting for the blinds to arrive.
Reviewed April 27, 2021
I couldn't be happier from start to finish ordering my blinds from SelectBlinds. The process was so easy from measuring, getting made and being shipped. Customer service was superb from start to finish and was with me every step of the way from samples, ordering and installation... SelectBlinds is absolutely my go-to place for all my blind needs from now on! Very impressed!... Thank you!

That's great thank you for taking the time to write a 5-star review we are looking forward to doing business with you in the future thank you.
Reviewed April 27, 2021
Purchased my roller shades on the 15th of April. I decided to go with Select Blinds as the product I ordered said made in under 5 days. It's been over 2 weeks and today I check and the "estimated" ship date has now been pushed back further. No telling when I'll actually get what I paid for. What's on the site "Your custom made shades will ship in 4 ~ 5 business days". Well... here we are 2 weeks later still "in production". Had I known the timeline that they set wouldn't have been met I would have gone with another company.

*and give you an updated ETA for the order.
Reviewed April 19, 2021
After calling several times and going back n forth in emails, I finally was able to speak to Brett G. He is the only one who was able to help us and handled the matter professionally and efficiently. I highly recommend Brett G. He may be the only reason I will return to support Select Blinds, in the future, after the horrible experience I received from the production and shipping teams. After, receiving the wrong sized shade and never receiving the other half of my order (the second shade) it took over a month to rectify the situation and that is only because Brett G. handled it today. I spoke to several other representatives and only received blanketed responses and no help. That all ended today, thanks to Brett. Cannot thank you enough!!

Thank you for your amazing review! We are so happy to hear our customer service team was able to help you out.
Reviewed April 14, 2021
I recently ordered window treatments for my living room. I have 3 window joined by a wooden frame and these required custom blinds. I called and the person who answered was very helpful and patient as I measured the windows at her direction. The product arrived in a very timely manner and I had them installed by a friend. They were exactly as described on the website and I am thrilled with them. l have no reason to shop anywhere else for window treatments. I will be purchasing more as needed. I highly recommend this company.

We Love that your a happy customer thank you for choosing Select Blinds!
Reviewed April 8, 2021
This is the worst company I have ever dealt with. The shades I ordered were poorly manufactured and are of poor quality. They were motorized shades, one of the shades didn't have a recharging port to recharge it. They refused to remedy this. One shade has a very noticeable wrinkle in it due to a manufacturing defect, they refused to remedy this too. Actually, they did offer a 15% discount. I'm not sure how this fixes the defects and makes them into usable blinds. I'm not sure who would pay money for non usable blinds. Another shade fell out of the housing unit due to another manufacturing defect. They offered to refund this, however, this leaves me with no shade, or I have to order another shade from a different company that wouldn't match the other shades. Poor quality and very poor customer service. Stay away from Select Blinds. I would love to post pictures but there isn't anywhere to post them.

We apologize if any of your products arrived damaged or defective we have a policy in place free for 3 years this warranty applies to any manufacturing errors or shipping damage please give us a call into 888-257-1840 thank you.
Reviewed April 1, 2021
Website is very streamline to make an order. I have been on some websites to order blinds and there are just too many customizations. I went with Select Blinds because of the ease of ordering and the value. I like the blinds a lot, but had a few mounting brackets break on me, as these small hardware parts usually are a dime a dozen. I called to find out if I could get some new ones. Very good customer service. I was able to talk to someone without a long wait. The friendly representative Brett was happy to remedy the situation and send me some replacement brackets free of charge. I will use select blinds in the future since I know they back up their product.
Reviewed March 30, 2021
I ordered these blinds over a week ago. I finally was able to get a FedEx number when I realize that he was coming from China. They outsource everything from China and they will like you they called up and they played stupid anyway. My whole delivery is getting held up in Shanghai t documentation for transportation. I called and they basically advised me they can’t do nothing. 800 on 4 blinds. New home no front blinds. I’m infuriated. Do not order from These people.
Reviewed March 30, 2021
I had an issue with my order and had to call Select Blinds to assist. Tatiana, from the customer service team, went the extra mile to help me with my issue. She was professional, prompt, and best of all took care of the problem I had with my order. The follow-up communications via email and phone were beyond normalcy (in a good way). Put it this way, I called her my guardian angel!

Thank you for your amazing review! We are so happy to hear our customer service team was able to help you out.
Reviewed March 29, 2021
I placed my order December 13th 2020. They gave me an estimated ship date that has now changed 4 times. I still do not have the blinds, and the customer service has no clue what is going on. No offer of a discount for the delay. I understand Covid has delayed things, but they should be able to give a straight answer on the ship date. I keep having to log in to see that the ship date has changed, they don't even email updates. I have emailed and chatted, and every time the customer service tells me they don't know what is going on, and it is just the way it is. They won't even let me cancel the order!!!! I am so frustrated.
Reviewed March 26, 2021
Updated on 05/10/2021: I previously posted a review of a three piece wooden blind set that I bought from Select Blinds where the draw on one of the three had stopped working and was very crooked. Select Blinds offered to repair the defective blind but did not offer a temporary replacement. I didn't want to be without a covering for three weeks, so I just cut the mangled mess behind the defective shade and left it permanently down. Now its mate on the other side of the three has a draw that has stopped working and I'm left with only one of the three blinds that I can actually raise. Luckily, the large, central one is still working well.
Perhaps it just the hardware on the narrow windows that is faulty, but I don't see how I can send anything back to them for repair and expect to get blinds back that would work any better than the originals. It's a shame because the blinds themselves are nice. Perhaps I can find someone locally to repair them without all the shipping delays. (I will include pictures if I can.)
Original review: I bought a set of three Designer Woven Wood shades from Direct Blinds last fall. The shades themselves are beautiful and two of the three worked fine. But the single shade with a left hand pull did not pull evenly and laid crooked across the window. Select Blinds replaced that blind quickly and I applaud them for that. However, 6 months later the replacement blind has failed. When I tried to draw it, only one side would draw and it finally stopped working with the shade at about a 45 degree angle. I had to cut the mangled mess in back to lower the shade. Their wood shades are very nice, but their draw mechanisms are unreliable. Perhaps the problem is only with the left hand draw?

Charles, I have pulled up your order we have offered the best and fastest solution possible for this scenario I can rush the shipping so it will take approximately 2-3 business days for our production facility to receive the item that needs to be repaired and then another week for us to repair the issue and for us to return the product to you we have attached the return shipping label to the email sent 3/29 th sooner this item gets returned to us the sooner we can get it back to you.
Reviewed March 25, 2021
Tatiana was great and appreciate the time and expertise getting my issue resolved in a timely matter. I have a recommend them. I got the up down blinds. They're energy efficient and love the ease putting them up.

Thank you for your amazing review! We are so happy to hear our customer service team was able to help you out.
Reviewed March 18, 2021
The quality of the blinds are excellent! I made an error on measuring and the customer support person (Summer) was extremely helpful in reordering, so this time they will definitely cover the entire window! Grateful for her help.

We Love that your a happy customer thank you for choosing Select Blinds!
Reviewed March 17, 2021
I had placed my order in on Saturday online with Select Blinds and found out that there was an error in what was provided to me on my side and needed to change it by 10 more inches in height and 5 inches more in width. I emailed them to change it but had to call in and pay the difference. The difference in cost was absurd in my opinion. I spoke to Zac/Zak/Zack, I'm not sure how to spell his name, but I explained to him that Home Depot's blinds cost for similar blinds, I could buy new ones 4 times for the one I'm ordering. He was able to sell me on my order and made me happy with everything. He was personable, kind, relating, and provided me with good customer service. It was my first time using Select Blinds because it was recommended by a friend who used them. I look forward to receiving my blinds and seeing how they look and fit in my house. I believe they will stand by their policies and warranties.

Thank you for your amazing review! We are so happy to hear our customer service team was able to help you out.
Reviewed March 11, 2021
I have used Select Blinds for many of my design projects. I have always been satisfied. They offer a large variety and very helpful customer service. When I have made mistakes in measuring they have replaced the window coverings without charge or hassle.

Thank you for your amazing review! We are so happy to hear our customer service team was able to help you out.
Reviewed March 11, 2021
My husband finished putting up our 8 large blinds last week. We are very pleased with them. They look beautiful and the quality is very good. Wanted something to regulate the sun coming through, but still see outside. I called company a few times before ordering with some questions. They were very polite and answered all my questions. We got the flux wood with no pull cords. Fit perfect. Very satisfied!!

Thank you so much for taking the time to share your amazing experience with us thank you for choosing Select Blinds!
Reviewed March 11, 2021
I placed my order over the phone with Chris ** at Select Blinds. He was very friendly, knowledgeable and helpful. I needed to double check some measurements and he returned my calls promptly. I am very impressed!
Reviewed March 10, 2021
On January 25, 2021 we ordered three blinds for our kitchen/dining room and living room. We loved them at first. They are beautiful and so far durable. We had a problem with the LR one. When closing the blinds, they wouldn't close all the way because the top slat was hitting the bracket that connects the blinds. Then they would bow in the middle. We called CS on Feb. 8, talked to a man, he said it could be the lever/tilt mechanism so he sent us a new one. We also ordered 3 NEW valences cause the ones that came with the blinds did not have a return and there were no clear instructions on how to order them. On a scale from 1-10, the ordering process is a 5.
Anyway, we were told by the CS rep we would get the valences by the 15th. We did not receive a confirmation. Called CS again on February 22. Talked to a woman. She said she'd check into it and email us. No email about the valences. Called CS for the 3rd time on February 25, spoke to the same woman again, she said she'd check and said production had the order and/or she had to reorder it on the 22nd because they missed it on the 8th. She was cordial, but not helpful. Asked her a couple questions about ordering and she answered but wasn't personable. Could tell she wanted to get off the phone.
Didn't get a confirmation, again, so I waited and called for the fourth time on March 3, 2021. Spoke to another woman in CS. Complained that I wanted to talk to a supervisor, but she was more personable and apologetic so I gave her a chance. She looked into why we still never received the valences we ordered a month ago. She said "the production team overlooked the valences and just reordered our new blind". So she reordered the valences for a third time and apologized and said she'd definitely call me or email me confirming the order. She didn't. Hence the fifth call to CS on March 10th.
Spoke to another CS rep, a woman and told her off the bat I wanted to talk to a supervisor, instead of getting to speak to the supervisor I have to wait in the queue and the supervisor will call me back. Or at least I hope cause the CS rep hung up on me. She was nice and checked into the order and said the valences were shipped out today. That was over 2 hours ago, still didn't receive a confirmation. I will NEVER EVER ORDER FROM THIS COMPANY AGAIN. THEIR CUSTOMER SERVICE DEPARTMENT, QUALITY CONTROL AND PRODUCTION DEPARTMENTS ARE INCOMPETENT.
Oh, and the replacement blinds we received close perfectly, but now, there's a number embedded clearly into on of the slats! Their CS motto is "100% satisfaction is our goal" is a joke. I'm 0% satisfied. I should know. I worked in CS for three years for a national roofing company and we never had a customer call us 5 times to get the order right. I am beyond frustrated. I am livid.