Select Blinds Reviews

Their products and designs are overpriced and faulty. I paid almost $300 for one rolling shade. Their bracket design is horrible, I was never able to get the shade to snap into the bracket, which is a common complaint I have seen in other reviews. If multiple buyers have had this complaint, obviously there is something wrong with the design. Now I am stuck with a useless $300 blind. They have a zero return policy, which is unacceptable when their products are faulty. A zero return policy should not be permitted for an organization that has consistent issues with their products. Additionally, my blinds were scratched and banged up when I received them. For $300 they should have been in impeccable shape, they were not, they were scuffed up. You are better off purchasing cheaper blinds from Home Depot or Lowe’s, which are better quality and are easier to install. Do not contact me Select Blinds to “remedy” my order, I want a refund.

I am very disappointed in Select Blinds now. I did all of the windows in my previous house several years ago and was completely satisfied. I recommended Select Blinds to anyone who was in the market for custom shades for many years. I recently purchased a new house and wanted to replace the shades in the 2 bedrooms and an office so I ordered from Select Blinds. I wanted cordless blackout shades for the bedrooms and a wand for the office. I hired someone to install them for me since I am 75 and don't want to get on ladders. After the shades were installed, I found that they were not even close to blackout shades but I thought I could buy drapes to keep out the light so I could live with that since they were already installed. The real problem is since there is no cord, I cannot open the shades unless I raise them and leave them up. If I want to close them, I have to pull them down completely.

I leave a review here because the selectblinds.com website does not allow me to post a negative review. I will not be ordering from these guys again for the sole reason of being shady. Blocking unfavorable reviews that can inform prospect buyers of issues with the product. I ordered 4 blackout blinds and the 4 of them were faulty. On three of the blinds, the retractor cannot keep up when the blinds are being raised. You have to raise the blinds extremely slowly. Otherwise you will end up with a folded blind. One of the blinds was unusable, as the retractor will only function to raise only half of the blind.

Tried two blinds from this online store and regretted both orders. The blinds are cheaply made. On the first blind the bottom of it was not a straight cut, on the other they put on such a flimsy liner, it was useless to have a liner at all. They also lied to me, promising wooden slats in each pleat. When it arrived there were only wires in the pleats. When I complained, I was offered a $25 refund on a $600 blind despite their promise: 100 per cent satisfaction guaranteed. Find yourself a better drapery company; it won't be hard.

Ordered Shutters. Review videos of how they wanted me to measure the shutter type that I wanted which was inside mount L shaped. Followed to the letter the instructions. Followed step by step what they wanted me to order. Put my measurements. Received about 1/4 shorter shutters all around. Opened a warranty claim. It was deny. Their reasoning is because all shutters are made 3/16 shorter than dimensions provide. Yes, after they told me that I found it very hidden on their site. But my issue is that nowhere on the measurement video did they stated add 3/16 to your measurement or why would they have you measure to exactly and then give you 3/16 less on cut. Also, on the step by step never when you state you want L shape and inside mount nothing of 3/16 less is stated but for other items they do have a warning or a note. Why would they ask for exact cut out measurements and send you 1/4 inch less on both sides. It does not make sense.

We placed three different orders from two of our household accounts for a total of 8 window shades on 1/15/24. Their system immediately notified us that the estimated shipping date for all 3 orders was 1/31/24, and our card was charged. Two of our orders were shipped out on the estimated ship date, but the third one was never out of production. Not to mention the shipping delays. Incidentally, all three orders were for precisely the same type of shades, with the only difference being measurements. When I noticed that one of my orders got stuck in production after more than 2 weeks, I called the company multiple times to request a status update. It has been 3 weeks now, but there is still no update. The customer service has no further update than what I can see online. They keep telling me that the ship date is only estimated, while their website says that their turnaround time is only 5-7 days.

Hi ordered blinds over 4000 USD from Select Blinds. Out of which, I am currently having issues with 4 blinds - 1 blind size won't fit in the brackets. We sent photos and videos over a period of two months but every time they ask for a new photo in a new chat with customer care. Customer Care is horrible. I can assure you that no customer would have ever been able to talk to a real person - I have tried calling for several hours over several days.

I ordered one blind from select blinds, it seemed what we wanted. I called back to get four more blinds, told the lady on the phone to send the exact same blinds as ordered before. But a different color and size. One blind came in fine, double cell; the other three that were to be put on the same large window, one was a different color/hue than the other two; and they were not double cell as I had ordered. They told me they would review my phone call, but after that, all I got were texts. What company texts as a customer's service. Have a nice day, glad we could help you. I wrote back and said, you didn't help me. Call me. And was texted, if there is anything more we can do, let us know. We will use text as our communication with you. Then they sent me an email, a copy of what they had sent after I ordered on the phone asking if this was correct.

Updated on 02/15/2024: I wrote a review on 12/29/2023 regarding my unfortunate experience with Select Blinds. On 1/2/2024 I received a response from the "Brand Ambassador" asking me to send an email, assuming a good faith effort to resolve the issue I had with my $2,044.00 purchase. I sent the email on 1/3/2024, as well as replying on this site with the identical information. I wanted to ensure I covered my bases.

I ordered white cellular shades, the white shades had light gray head and bottom rails. They look awful, I have never seen white or other color shades come with a different colored head or bottom rail. It is obvious they used the wrong head and bottom rails on the blinds, as no one would accept blinds made like this. They have offered no solution.

This is the 2nd house I've put blinds into for the whole house. House #1, I used Home Depot. House #2, I used Select Blinds. Home Depot blinds were installed by an installer, the entire house for $50. The blinds were very high quality, fabric and easy to clean. One blind began to operate a bit roughly after a month or so, and Home Depot replaced and installed it immediately--no need for photos or more than just a quick phone call to my local Home Depot. Select Blinds blinds arrived at House #2. They were cheap feeling quality. And, after about 6 months, I noted the blackout portion of the blind was de-laminating.

Buyer beware - Select Blinds engages in egregious business practices. I chose Select Blinds specifically because of their A+ Better Business Bureau rating - huge mistake. I spent nearly $900 on cordless cellular blinds. Of the 8 blinds I ordered, 2 arrived defective. The Cordless Lift & Lock button was jammed so that the blinds couldn't be retracted. Worse than being sent two non-functioning blinds was the nightmare of trying to contact Select Blinds to report this and get replacements. You can't talk to a real person. They have set up a system that makes it as difficult as possible to return, exchange or even report defective products. I think they hope you will be driven to such levels of rage and frustration, you will quit trying to contact them and keep the defective products.

I've bought from them once before and I loved the price although neither blind wants to roll right from the start. They be a buy one get one now and I was looking at a price of $47.99 to start with which was about what I paid for my first two. The price when I put them in my card which had no add ons which was $106.+ and I just don't understand why the cost is more than twice as much after adding to cart. Not at all what it says on site til added in your card is way different! Very disheartening as I was trying to buy myself a present because homeowner does nothing here about almost anything! BLAH, I AM MAD.

I ordered grey, cordless-operated blinds. They came HALF WHITE and said they put somewhere on their website that they do this for HOA’s. What a joke! We don’t even have an HOA! We can’t use these hideous white plastic blinds that don’t open and they won’t return or refund.

The website increased the price by $100 after I put in my payment info. Before I clicked complete I went back through the cart to verify sizes and shades to be sure all was correct. I went back to the payment section to complete and it was increased about $100.00. I happened to notice because the order changed from around $850 to about $950. I went to the help section and she asked me if I had taken a screenshot of the amount when it was $850, I did not, why would I have done that??? I didn't realize they were going to change the price. I asked to speak to a supervisor and I was told "NO" that my complaint didn't warrant a supervisor. Needless to say I cancelled that order and will never do business with them again.

I ordered three blinds for my windows and one for my patio door. All three blinds are badly made. Very thin and do not open and close evenly. These three blinds were so bad I didn’t even bother to open the patio door blind because it’s not worth the time putting them up. They say that they guarantee their work but they do not. These are garbage. Do not buy them. I want my refund. You can have your garbage back.

Select Blinds will change your measurements. My blinds are in short and when I complain, they said well we have the right for the tolerance we state that at the bottom of the product specifications. In other words, it’s in small print that most people don’t see they didn’t fit. They refused to take them back. I don’t understand how you can measure carefully sending the measurements and they changed by an inch or more and then say too bad.

I followed the measuring directions provided and the window blinds fit perfectly! It looks great on our bathroom window. The perfect addition to our bathroom. Easy Install. We are 100% satisfied. Highly recommend this company.

I purchased several blinds from Select and they turned out ok. Nothing special but ok for the price. Decided to buy curtains for a large window; measured width and height and then ordered; very expensive but I thought they would be nice. Problem was there was no they; I received one large curtain; not two like you would get anywhere else. The brand ambassador has the same boiler plate response to all bad reviews; contact Brian and they will work it out; but that's not what happens; they will work it out for more money; that's their way of fixing the problem, that's why I say to read the fine print. It did say they sold curtains in one panel but it was not in the location where you would think it would be. That's their scam. Your order is wrong and you have to re-order to fix it and that means more money. Scammers!

I have bought cellular shades from Select Blinds for two homes now. They are good quality, easy to install, easy to clean and a great price! I have recommended them to friends and family and would look here first for any shades I may need in the future.

Ordered my simple blind on 10/6. Should have been delivered a few days ago. Tried to call and was unable to talk to a person but directed to a text message. Text messaging response was quite slow and in the end they could not tell me what happened to my blinds. Instead, just said I should hear from someone in 1-2 business days and then disconnected. Of course they have charged my credit card. I wonder if I will ever see blinds. Poor, poor customer service!!

We purchased roman blinds and roller blinds for our new house. We need outside mounted blinds with our windows. The roman blinds come 3.5" off the trim which leaves a large gap on the sides. These roman blinds are completely useless for the purpose of window coverage, especially in our bedroom where we ordered darkening lining. After calling the customer service they told us there is nothing Select Blinds can do as it's mentioned on the small print. This is true however it is very buried in the website and not at all clear in the ordering. They do have a fit guarantee however this was not applicable to us.

Be aware that when ordering from this company Select Blinds, plan on at least a three week wait. Thus far it is one month and the shades have not been sent out yet from California. They said it was an error on their part but did not offer anything of consequence to speed up the three week process which is now just beginning. Don't be fooled. When you track your item/s and see that FedEx has a label, that does not mean that FedEx has yet received the shade from production in Mexico. The production is a weeks process and then shipping to Fed ex and Fedex to you is another two weeks. If you call their customer support number, there is no prompt for a live rep in customer service. The only way to reach a live person is if you need a designer to help you place an order...otherwise they are tardy answered quickly emails...and very slow response to live chats. The quality is decent but the frustration is guaranteed.

In 2013, We furnished our new house with blinds from Select Blinds. We based our selection on recommendations by friends, cost and literature from the company claiming “Lifetime Warranty” for their products. Recently, one of our two patio door blinds failed. I contacted the company by phone to arrange for a replacement. The representative said that they would only honor their current three year warranty. I sent them a copy of the literature we received and a letter stating that their products had a lifetime warranty. Their reply was that the company that manufactured the blinds had gone out of business and they could only honor their own three year warranty.

We bought this blinds about 4 years and a half ago. In between the first 3 years warranty a couple of them broke, maybe three. As soon as we hit the 4 years, they starting to break like crazy. We have now 6 broken blinds. This time we are going with a higher quality brand that warranties the blinds for a very long time. They look nice but they won't last you long. My sister had the same experience. They are just cheaply made.

If I had written this review a few weeks ago, I would have given it a good review. Upon reading the other reviews however it seems that the product and customer service is hit and miss. This has very much been our experience. We ordered shades for the top floor of our new house and were very happy with the results. So much so that we decided to use Select Blinds for the middle (main) level. The order included four motorized light filtering shades with the no tool headrail. We decided to go for the no tool headrail at an extra cost due to the persuasive promotion of the video and the ease of use.

Selectblinds sold me broken blinds, made me ship back batteries 3 times to "have them checked out at the factory", didn't tell me what the factory found, and ultimately refused a refund or to send solar chargers which would have fixed the problem. We spent many thousands of dollars on blinds for our home, they didn't make a real effort to solve the problem. They sell faulty products and then treat customers very badly.

Based upon a previous Select Blinds purchase, that we were extremely happy with, we decided to replace three other blinds in our home. We ordered the same thing but this time the quality was poor. The bottom rail was flimsy and the blinds were extremely difficult to lower after they were raised up. It took all my might to pull them down and when I did It felt like it would snap. Not only was it difficult to pull down they are not sized correctly. Two of the slats would not even reach the bottom of the window which left a gap when I could pull them down. We spoke with customer service but they would not do anything to resolve the issues unless we totally Re-installed the blinds and recorded a video. I told them that we had already took the blinds down and had to put back up our old blinds and recording a video was not going to happen. Select Blinds once offered a quality Blind, but unfortunately it is evident they now offer very cheaply made product.

Ordered blinds from SelectBlinds.com. Followed their instructions on measuring my windows. All of the blinds they created are wider than the windows. Customer service has refused to honor guarantee.

We were redesigning our master bedroom and needed something to completely block the sunlight from the East in the morning. I opted to call Select Blinds and work with a Design Specialist rather than figuring it out myself. Provided the measurements and the Specialist recommended a few things like getting a liner to completely block the sun. Paid almost $800 for 4 Roman shades.

The website says send in the window frame width and they will subtract 1-1.5 inches so the shade fits. I sent in a 38" wide frame. They sent me 38 ⅝" wide shade. It won't fit and they keep telling me it is within the margin of error.

We have been long time Select Blinds customers and have always been happy with their product and service. We ordered the luxury motorized blackout shades because my husband is a first responder on night shift and I've being undergoing cancer surgeries and treatments. We needed the shades with side tracks so that there would be complete darkness allowing us to sleep regardless of the time of day and also help reduce the heat coming in from the windows. We ordered 4 shades. Of the four we ordered, only two worked. The other two kept getting stuck on the tracks when they would move up or down. The side guides on the dysfunctional shades are different than the shades that work (they are all the same type of shade).

I purchased 4 motorized dual shades and 4 manual lift dual shades. There is a lot to be disappointed about. I regret purchasing the motorized option. It is not worth the added expense. Programming the remote for the multiple shades is a nightmare. It is much easier to just lift up the lesser expensive manual shades. The wifi hub is another programming nightmare and is another worthless expense. I misunderstood and thought it was necessary for remote control function but it is not. Select Blinds will not accept a return/refund for this item.

I purchased a single blind to test out the fit, and was not satisfied with the gaps of light that penetrated through the sides of the blinds. I had a multi day back and forth with a customer service rep, and had to send 3 photos, only to be told they won't be issuing me a refund DESPITE the fact I placed a second $800 order for five more blinds of a different type. Super confusing considering they have a "FIT satisfaction guarantee" all over their site. Doubtful they will make this right, so I'm likely going to cancel my other order since I don't trust this brand and purchase at Blinds.com, because they have way better customer service.

I paid over $500 for a rear door that has 5 panels. The second to last panel does not catch. They said they would send a new panel. I've emailed several times but still no panel. This has been going on for a while. There is no excuse for poor customer service like this. I would NOT buy from this company.

First off, their customer service is terrible. You can only talk to them via live chat or text and sometimes they are so inept that you need to tell them at least several times what your problem is. They have the worst cutting of blinds out of every company. I ordered blinds 4 times from them for the same windows. I got the first set and I told them that they were too long, slight measurement mistake on my part for the first time. They said to reorder and gave me a discount on one and one for free. I measured again and it was accurate 100%. I put in the correct height, they send me the blinds again and It's still too long. I order 39 inch height on the blinds and on the box it says 42 inches. I put up the blinds and it ends up being 45 inches from top to bottom fully down. So not only does the box say 42 inches which is off from what I wanted, the actual blind is way longer and isn't even the correct height on the box.

I had ordered blinds for our whole house, and mis-measured one of the rooms. I contacted customer service and talked to Rovena, the nicest customer service rep. She said “I got you” and really came through. I was stressed that they were in production already but her and her team were able to make the change in time and save the day. I recommend Select Blinds for ease of ordering, follow up, and pricing! Looking forward to receiving them soon!

Ordered a series of 68+ blinds 5 years ago and they arrived with 48-inch wands, made sense to me as the windows are about 3 feet from the floor.. Ordered a series of the same blinds for similar windows a few weeks ago and they arrived with 24-inch wands. Our production facility has advised the product specifications were different in the past. As of 2021 they have been going by the new specifications for wands (...) If you would like a different size wand, they are $5 each + $5 for shipping. That needs to be announced up-front. Would the website be blocking a review when not recommending this product to a friend???

Do not buy blind anywhere else...this company is it. The blinds are fantastic and they are willing to help you with anything. Customer service/care is the BEST!!! Everyone compliments my blinds and they totally lightened up my house.

Yikes, I wish I had done my homework and checked out the reviews for Select Blinds before ordering. Clearly the company stalls and resists responsibility when they make a mistake. How are they still in business? I ordered 17 light filtering blinds (over $1000 worth), and 6 of them were cut too short, leaving a 5+ inch gap from the window sill to the bottom of the blind. The blinds were professionally measured; no mistake was made on my part. Okay, I thought, we all make mistakes. After some back and forth with their chat, I was told by Select to send pictures showing the full measurement of the blinds, which I did. I ordered 54" blinds, and the measurements showed that the blinds only reached to 44".

The customer service advisor, Dra' ** was very helpful and detailed in her assistance. She answered all of my questions and gave advice that made me more confident in my transaction with the company.

I've had trouble from the start. I ordered three cordless blinds, which are installed next to each other. Almost immediately they started acting up and it was clear they were not made well. One of them would not move AT ALL so I asked for a replacement. I actually didn't change them for a long time -- until I had a guest that was going to stay in the room. When I went to change them I realized that the holes for the bracket were wider than the original. I had hired a handyman to install them into concrete (it's a 1930s NYC apartment building) so it would be a hassle to put in new holes. And, since it's concrete, I'm not sure you could put holes so close to the existing hole. So now I have a blind that doesn't work and a replacement that isn't actually a replacement. Skip this company, try one of the many many other blind shops.

I explained my situation to Rovena about my disappointment with my order being delayed for two weeks. Rovena explained that after a certain time she's unable to cancel my order, however she did attempt to find a way to compensate me due to my order delayed. At the end of our conversation I was satisfied because of Rovena's actions. Rovena is very kind, respectful and knows how to mix real life situations while performing her duties. That's what I call a BALANCED customer service representative. Focused and open-minded. I may have said a lot or not enough about Rovena. But one thing for sure is I wish I could speak to her everytime I have any concerns. Thanks Rovena for making my day.

Spoke to Brett from Select Blinds. He took my Oder for 7 roller shades. He spoke intelligently, and was very thorough regarding the specifications of my order. He was also extremely pleasant. I haven’t had such a positive sales experience like this in a long time. Thank you Brett & Select Blinds!

Brett with Select Blinds was extremely helpful with my design challenges. So helpful with getting samples and so quick with the delivery. I will continue to contact Brett for his expertise in design and style.

Brett is my consultant. He delivered top notch service. He knows the product, asked lots of questions to be sure that he fully understood my situation, allowing him to help me best. Brett had me send him photos of the sliding glass door that I'm working with. I absolutely loved his manner and expressing his appreciation for me. I could go on and on. Needless to say, I will be a return Select Blinds customer because of Brett's attention to the details.

The company has resolved my complaint and I am satisfied with their attention to this matter.

Several months ago, I ordered a remotely powered Roman shade for the window in my kitchen. Over the months, I and another very capable young man have been unable to install the shade. There is a problem with hardware and the depth of window with regard to the battery pack. Today, I finally called Select Blinds and spoke with customer service representative, Rovena **. Ms. ** immediately understood my ongoing issue with the remotely operated Roman shade. Since the issue could not be readily corrected to allow the shade to be installed, Ms. ** issued a new order for the same shade with a manual method of raising and lowering the shade.

Worked with my representative Brett ** who provided excellent customer service with helping me place my order. I have shopped with Select Blinds several times and each time Brett provided excellent service.

It was very easy to order the samples and place an order over the phone. The person who assisted me, Brett, was thorough and confirmed the information to ensure the order was accurate. The shades arrived and they were exactly as expected. When I emailed Brett to order more shades, he responded the same day with a call and placed the order for me. Also the company honored the promotion that was available on the day I ordered my samples. Terrific customer service, and we are really enjoying the product.

We ordered 5 motorized roller shades and they don’t fit. My father took our measurements while he was visiting as we have been in NICU with our baby for the last month so he was just trying to help out. Appears he measured window, but didn’t extend to the trim so they don’t fit right after the deductions select blinds takes.

Select Blinds' brand ambassador Brian ** was able to offer me a satisfactory resolution to this problem. I appreciate his willingness to step in and will probably shop at Select Blinds again as long as he is working there.

I really wish I could leave ZERO stars. I ordered blinds, they were the wrong size, Maricella at Customer Service told me she would send me an email to send them photos of how the blinds were incorrectly cut and had none of the factory deductions their website specifically mentions they take to make the blinds fit. No email. I had to call back the next day and was told to email them the photos, within one day they emailed back to say the factory made the shades to spec and they were within tolerance. When I asked how that could be as I ordered 36 inch shades and got EXACTLY 36 inch wide, inside mount shades with NO allowance deductions taken at the factory the customer service stopped answering me.

Rovena ** was helpful and extremely easy to understand. Made my purchase easy and asked the questions that I needed to make things correct. She helped me with measurements and the colors. Explained all facts.

Brett provided excellent service. He was patient and walked me through the entire process. My window situation is unique and he took the time to carefully examine the setup and to make sure I understood my options. He sent samples promptly and followed up exactly when he said he would. He was courteous, professional, and thorough. It's important that all the details be exactly right for a custom product and I feel confident that this has all been handled correctly on his end; I'm eager to see the finished product, knowing how meticulously Brett considered all the factors involved. He made sure he wasn't satisfied until I was. Excellent customer service!

I bought a pair of very expensive roller blinds (the ones that go installed inside the windows and you pull the down with your hands). We got two roller blinds that were excessively longer than the size I asked for. OF COURSE, they refused to recognize their mistake and refused to refund my money or even re-do the product or crop it or anything. They literally told me this:

Brett at SelectBlinds.com is very professional and knowledgeable about the product we purchased. I’ll definitely keep his contact info for future needs. Looking forward to installing our new blinds. Thanks Brett!

I ordered white roman shades but got YELLOW. I went through the whole process, sending them pictures of the sample vs. product and they basically told me too bad - no refund, no exchange, no making it right. I ended up having to dispute the charge on my cc. User's recommendation: Buy your products literally anywhere else.

I ordered 4 shades online. I transposed height with width, so none of them fit. Completely my fault. I called SB to reorder and got the first one for $10 and the other three at a fantastic price. Unfortunately, I failed to get the name of my customer service representative. Would definitely use SB for future orders and would recommend to family and friends.

Their blinds are much easier to mount and dismount from their brackets than other, cheaper blinds I've purchased, and the quality is really good. They do an excellent job of blocking light and raise and lower with minimal effort. Just don't make any mistakes measuring your windows at all or you are totally on your own. Their website likes to strike this encouraging "Don't worry, you got this and we're your partner here!" tone, but unless you just order one blind you're going to be wasting your money if you purchase a blind that doesn't fit, since their F.I.T. guarantee only covers one blind per order.

I purchased an outside mount roller blind and installed it according to the installation instructions. I used my own drywall anchors as they do not provide them despite the installation instructions recommending that you use them. After one week of use, I gently pulled down the blind and one entire bracket come out of the wall, pulling the blind down with it. The drywall anchors came out of the wall and left two large holes in the wall.

A customer service manager reached out to me and resolved this issue. He was great to work with! As was the sales agent who assisted me with placing a new order!

Select Blinds does not care for their customers and refuse to refund money when the blinds don’t fit or work. Their fit guarantee is a joke, read the fine print folks, they don’t give refunds! They claim to offer customers an Oops factor but they will charge you more then the original cost (which was over $1k worth of blinds). Customer service was not helpful and I refused the delivery, sending it back. They still refused to refund my money. This company is a scam and I’d recommend you not purchase from them. Horrible customer service!

Dra’, the representative, made it very easy for me to place my order with the details I was looking for. She was able to answer all my questions and concerns and clearly explained the timeframe for delivery.

I spoke to 3 of their customer service reps while I was ordering Roman Shades....They explained installation, background liner, etc. and assured me if I wasn't happy with the final product (it's hard to tell from a 4 inch swatch how it will look when finished for your particular room)..that they would "make me happy" without having to order a whole new shade....They were only helpful BEFORE making the sale....No manager or "design consultant" called me back until I did a Google review....Brian responded quickly to that review with his contact information....Days later, he finally said that there was nothing he could do is order me a new shade with a discount..probably 10%!!!! They actually wanted to make more $ off of me!!!! Awful Company!!

Was light filtering roller shades but quality was not as expected and price is too high for product received. No refund available. Wanted to use chat online but didn’t work. Overall not pleased with purchase and will never shop here again.

I was worried about buying custom blinds, so I ordered the samples. The samples were okay quality so I followed their measurement instructions and called a service agent before ordering. The order took 3 weeks to arrive and half of the order arrived out of specifications. The quality was not anywhere near the sample quality. They were also too large for the window. Their "worry-free" return policy is a lie. When I tried to reorder the ones that were out of spec, they sent me an invoice with an extra $50 charge to remake the blinds that they said were incorrectly sized. This company is a scam and they were prepared to deny our request for a refund at every turn. Customer service was extremely rude or unresponsive. Now I'm stuck with hundreds of dollars of blinds that don't fit. Their only resolution is to pay for more of their blinds. Do not buy from this company!

I have purchased from this site multiple times in the past. Most recently I purchase 6 shades/blinds, one of which was a corded classic roman shade, with the cord located on the back on an inside mount shade. within 6 months, the cord lift device failed and can no longer keep the shade open at all. Called their customer service and was asked to send an email demonstrating the issue, which I did. I also explained that sending me the same product with the same exact setup for the cord will end up resulting in the same issue since the cord's location on the back is hard to get to on an inside mount and due to the angle and pressure it puts on the cord pull, it is most likely going to fail again.

We are so impressed with the speed in which we received samples and personal phone call from Brett **. We followed up and he honored his best discount so we ordered woven woods for 3 main rooms in our home. They are beautiful, clean, coastal, and just what we wanted. They were also very simple to install. We love the cordless option and the top down option for one of the rooms. So happy with them that we just ordered the same for our bonus room through Brett. Highly recommend Select Blinds and be sure to ask for Brett **!

Rosina know the products. She listens, is polite, pleasant and positive. She made the ordering easy. She provides excellent answers and guidance. She mentioned the lead times, the trends of popular choices.

Our customer service representative, Dra' **, was courteous and understood exactly what we wanted. When she realized we had been sent the wrong samples, she immediately informed us and sent new samples. This changed our minds on what we were originally going to purchase and we are so happy that she assisted us. Her caring attitude will have us recommending Select Blinds and Ms. **.

I ordered two shades for my kitchen from Select Blinds. They did not send the correct brackets for an inside mount that I ordered. I called to have the correct brackets sent and this representative on the phone was extremely rude and unprofessional. They have no customer service skills and are helpless in correcting the problem. I highly do not recommend ordering anything from them!

Ordered the Motorized Black out Shades, the original order worked out great, as a matter of fact I bought 2 more. The issue is the customer support, I had an issue with one of the motors, called, made the claim, sent in the Video, had to wait 3 days for an approval to return damaged unit, sent the unit, received a new unit, that unit did not hold a charge, called back, had to make another claim(upload video) wait 3 days, then they issued a call tag, I sent the unit and now radio silence, its been 10 days no info, called, 40 minutes after the call still no new motor, I willing to buy a new motor, customer service supervisor says they can't sell me a new motor. This company needs to work on their internal communication, they do not have clear communication with their production facility they need to document each claim better and be able to offer the support they claim. This issue has been going on since April and I still do not have a solution.

I spent 2k on Premium shades. After 2 days of use they began to fall apart. The product promoted in pictures and listed as "premium" does not match what is sent. I sent pictures to the company. They stated this is normal for the natural grass shades. I sent more pictures as the blinds continued to fray, strings coming out all over, and bending on the sides. They got worse and worse within just one week.

Select Blinds is a group of very professional technician and team players that help you to find the beautiful vertical blinds that I needed for my home. Thank you very much. I am happy and will return soon.

Best customer service agent I have had in a long time. Tatiana ** was articulate and knowledgeable. A great help for sure. Still waiting on blinds, but Tatiana was able to provide me a good deal of info.

I ordered 4 motorized blinds for my yacht. Within 6 months one of the motors stopped working. This company says the warranty is good for 3 years. Don't believe them. They won't stand behind their product. I filed a claim and was denied. They said I needed to send a video of the reason it won't work. IT'S NOT WORKING! Stay away from this company. Too many others out there that stand by what they sell.

I do not recommend this company. The pictures don’t represent the quality. The colors aren’t the same either. I was told it was my fault because I didn’t order a sample. I spent over $1000 on this order and I can’t even do an exchange.

I called about an order I had placed this morning and Maricella R. was extremely helpful in answering all my questions and assisting me with my order! She adjusted my window measurements and walked me through the pros and cons of a few different options. I will definitely be using them again for custom blinds!

We ordered blinds for a new house, 14 in total. We measured the openings exactly. First, the blinds were delivered damaged. The bands holding the boxes together ripped the boxes and damaged the headrails. Upon measuring the blinds some are 1/2" - 3/4" too short. They do not fully cover the windows. I called to discuss this and they refused to replace anything but the blinds that were damaged. They blamed me and said the website makes it clear they cut off 1/2" or more from your measurements and I misread their site. The rep continued to blame me for them not fitting. Their site also specifically states "If there is a defect in a product’s material, workmanship or it was not made to the same size and specifications you ordered, we promise to resolve the issue at no cost to you for up to 90 days from the date of purchase. We even pay for shipping!"

My Customer Service Representative was Brett G! He was extremely knowledgeable, helpful, kind, and the best customer service person I have ever had!! Just amazing! Excellent communication during the ordering of my Blind and Door Shade!! He helped me get the samples so I could match my window and door! Incredible! It is ordered now and it went smoothly working with Brett!! Thank you very very much for all your hard work!! Awesome!! I highly recommend Brett G as Employee of the Month!! If you guys do that program!

This is the first time I bought blinds. I had my handyman take measurements but then I accidentally swapped them when ordering. My handyman noticed quickly that they don't fit. I called the customer service department and Gezzelle was super helpful and was able to have the blinds recut only for a shipping fee. She didn't make me feel dumb and was patient.

The blind I ordered kept popping up after I had extended it to the max of its ability. The company requires a video to submit a claim that is less than 4 MB, I could not accommodate. So when I called the third time, Rovena understood my frustration and replace the blind for me. I was grateful that I didn't have to spend any more time on this issue. I have ordered multiple blinds from this company and never had had an issue. So it must have been a fluke.

I do not hear very well but, I think he said he was Jay. That is the only thing I am confused about. He was knowledgeable, helpful and very professional. Customer service rating, ***** 5 stars. I would say, he is a great asset to this company.

I made a measuring mistake, they were able to replace one for free and charged reasonable price to remake the others, my customer service person, Jay, was most helpful in the process. I would definitely order from this company again.

Robvina (sorry may have misspelled her name) was professional, kind and listened to what we needed in a blind. She helped us pick out the exact blinds we were looking for. She did not rush us off the phone. Thank You!

I ordered the 2 1/2" Classic Light Filtering Sheer Shades in addition to some cellular shades. Ordered the sand color and the headrail is quite large and a peachy-yellowy color. Sent photos and was told that it "complimented" the shade color. It very much does not. Most reputable companies provide a one time courtesy exchange. Sand is a cool tone and the headrail absolutely does not compliment the color of the actual shade. I had thought that a courtesy exchange would be appropriate, as I have many other large windows to cover in addition to but will order elsewhere. Being out over $700 for two treatments feels very discourteous since you cannot see the headrail sample and two inside mount measurements creates confusion.

Dra’ was so patient and helpful in assisting with measuring and suggestions for Roman Blinds. She helped me from start to finish. She did everything she could to maximize my discounts. All in all, a great experience.

Please think twice before ordering any of these products from them. Once you order, there is no more customer service period, and you're stuck with a product that you have no use for!! It's truly sad that they are not willing to take responsibility for the screw-up!!

I ordered blinds for my living room with Select Blinds last year and they turned out so beautifully. The install was simple and the quality is great so when it came time for me to order blinds for my bedroom, I obviously went back to Select Blinds. I called their customer service team to help split my order onto two credit cards and had *the most* pleasant experience with Brett G from their customer service team. He was friendly, accommodating, and made me trust the company even more.

A few weeks out I am able to say that I am satisfied with my blinds. The original blind material I ordered was not available for my re-order (probably because the dye lot was yellow). I was offered the option of choosing a new material. I chose to go with what seems like the most popular material/color (Jute wheat) and the new blinds matched the sample and pictures. They look good and so far operate without any problems.

Bifold shutters do not have a track or other mechanism to keep the center of the bifold blind to the inside of the window frame as shown in all the pictures. The center free floats into the room and the blind pulls from the blind frame to float open when adjusting the slats. Called support, advised them of the situation and that this is over a sink so the inside edge blind floating outward over the sink is inappropriate. They are sending magnets to hold them open or shut, not sending any track to correct the problem. It is correctly measured and installed. Would never have ordered this for this particular application if the truth had been disclosed. The bifold representation on the website for select blinds is completely false. Order number **, ordered two of these for a pair of corner windows. Very disappointed.

Maricella in customer service was extremely friendly and helpful in completing my order for honey comb blinds, which I had started online. She guided me through the measurement and ordering process and made me aware of any savings that were available. Very pleased with the service so far.

We have been shopping for custom blinds for our new home for sometime, exploring various options. We now consider it fortunate that we discovered Select Blinds. With numerous interactions, both phone and email we were always treated with courtesy by professional sales and service representatives. In particular, our sales person, Steven "Brett" **, was just fantastic. Brett's attention to detail was very important to us and so much appreciated. It's the people you deal with in buying situations like this that make all the difference.

Fun and amazing Experience! She actually made ordering something and having to redo measurements etc. fun! We laughed a lot and it was not tedious at all! She was very accommodating, professional and also fun to talk to you! She even talk to my husband and I both on speakerphone to make sure we got everything correct!

I received my blinds with some damage. Company was willing to do whatever it took to make it right. But I decided that the damage would be hidden so I installed them. I'm glad I did!! They are absolutely amazing!! These are the most beautiful blinds I've ever purchased!! Thank you so much!!

The customer service is beyond great. I had Maria and she was understanding, knowledgeable and patient; very thorough and helpful! She made an ordinary dreaded call so easy and productive. I truly recommend Select Blinds as an honorable company.

After ordering my 1st set out of 5 I've planned, I've called them to let them know they have incorrectly placed my phone order. After requesting a color change, they've let me know I'm out of luck. That I was over the time limit even though I was over the 24 hour allotted policy even though I was left with no option but to call them on Monday after a holiday weekend. Oh yeah, this was a supervisor who called me who basically told me too bad, too sad. Unbelievable level of customer service.

Because of an error in measurement my shutters do not fit. I called customer service and they gave me a better price on a re-order but I was not satisfied with that so I cancelled the order. The FIT guarantee is misleading. Then I changed my mind and called to again place the order and was told that they would see if I would not be charged for the extra inches. She called me back and told me the extra inches would be no charge...but the price did not change from the re-order so I told her to just cancel. Then I changed my mind again and tried to re-order but was told the price would increase. I realize I was all over the place but I was so disappointed they did not fit and I am 74 years old and I did not understand the measuring process for an outside mount.

Ordering online with the help of Rovena ** made things simple. The ordering system the company has is the best I have ever seen. Installation instructions for all products is great. We ordered samples of the colors and they were sent out in two days! The final order and payment was very easy with the help of Brett. My wife and I was very impressed with the company from the start to the finish. Great customer service and we are very excited to receive our shades. We would recommend Select Blinds to anyone ordering blinds or shades.

Due to a measurement error, three of the honeycomb shades I ordered did not fit in the windows. One shade was finally replaced under the FIT guarantee, but for an unknown reason the order was cancelled. Four weeks after my initial call and discussion, I was able to contact Customer Service to discuss again to find out the status of the three shades. Unfortunately, no one followed up with me during this time. The second issue was that two of the shades were damaged during shipping. Primarily because there was not enough packing material in the box so the four shades were able to easily move around inside the box.

She was knowledgeable, pleasant to speak to and a great representation for your company. I wish all companies had someone as good as her on the phone with her knowledge and willingness to help. We purchased a house full of blinds six years ago. She was able to look up the purchase. Then told that the blinds were No longer made it in the exact style that we ordered. She found a similar style and similar colors and is sending two to choose from.

New home and we ordered blinds for 6 windows. They arrived as promised and were much nicer than expected. 5 were easy to install. 1 was off a bit in measure. I called for suggestions on how to correct that now and was greeted by a very friendly representative who offered a low cost solution to my issue. I will purchase from them again!

The website is blocking bad reviews. If that doesn't tell consumers about their business practice, I don't know what will. I tried to review the product and it said "Could not submit the review. Please try again later." 6 out of 8 caps came with broken prongs. Horrible shade construction. the shade itself fell off from the roller within an hour of installation. We have to literally use duct tape to stick the shade to the roller for temporarily use and Customer Service Rep is terrible enough to ask us to take it back out to send a picture. Is she thinking that we want to create a broken blind for fun and enjoy stick it back on, take it back out. Absolutely no sense of accommodation.

I ordered two blinds from Select Blinds. They arrived pretty quickly and were made very well. The color was true to the sample and I had ordered. Unfortunately, I had mismeasured for one of the blinds. I called to inquire if I shipped it back at my cost and paid to have it modified, could they do that. Instead, they took the correct measurement and remade my blind. This is outstanding service and their product is top-notch!

Select Blinds FIT guarantee is incredibly misleading. They will only replace 1 blind per order. If you are ordering multiple window coverings order separately. Shipping is free and you will be able to get replacements for each blind rather than be screwed like me and have to pay twice! The customer service team will call you stupid for misunderstanding their intentionally misleading replacement guarantee. I spent hours trying to get a replacement and Their Customer service team Ken / Cassie talked over me, raised their voices, and insulted my wife for being fooled by their fit guarantee. Order from any one of their competitors but avoid Select Blinds. If you do order remember! 1 blind per order so they will honor their guarantee!

It’s rare these days to receive good customer service but Select Blinds went above and beyond. They helped fix an issue that wasn’t even their fault and were so nice about it. Will be using Select Blinds from here on out!

Ordered 9 shades from Select Blinds. Used a laser tape measure to make sure everything was as accurate as possible. Order was placed and 2 weeks later I had 9 blinds custom made at my house! I incorrectly measured 1 window (forgot backsplash was being installed), and I called to get a replacement, and I had no issues with getting help. Amazing experience!

The “Fit Guarantee” is for ONLY 1 blind in the order and you pay shipping. So we ordered 6 blinds, followed their measurements to a T, and needed to return them based on fit/finish. Their specs did not measure up. Taking them to court now out of principle and rejecting charge with credit card. Terrible company.

I didn't measure one of my windows correctly. Not sure what I was thinking. However, when the one (of 8) blinds I ordered didn't fit into my window space, I called the company to reorder that window blind. Rovena answered and was the nicest, most helpful customer service agent I have ever spoken to. She is friendly, professional, helpful, and told appropriate but funny story. I would love to meet her sometime. On another awesome and positive note, Select Blinds remakes the new blind and just a 10.00 charge to me. Who does this??? It was MY mistake, but they accepted that, and still only charged me $10.00 to replace the blind.

Completely unclear website about what you're ordering and between different options you're choosing from, specifically the Roman shades between the pleated fold and soft fold. Even since I placed my order 6 weeks ago, they've changed what they call the items on the website, making it more unclear and still not making the fold types clear ANYWHERE about what you'll be getting. So I chose one based on my best educated guess based on the information they do provide, thinking I will receive a flat faced shade when the shade is down (based on everything the site indicates will be done with the options I selected), but instead it's looped with fabric all over the front face.

I had an issue with one of my shades and Rovena ** assisted me with my troubles. The moment she answered I knew she would resolve my issue. She was so positive and made me feel like she wanted to help me. She is definitely an asset to the company. Thank you for your help Rovena.

I moved into a new house and needed blinds quickly. When I placed my order I was told 4-5 business days. After 9 business days I called the company. They told me my order would be *another 4-5 business days*. Maybe. No guarantees. I told them, as politely as I could, that I really needed blinds ASAP and would need to order with someone else as we were now living in the new house without any window coverings. I requested they cancel my order. They refused.

The product was readily available for us to purchase. Installation of product was quite easy. I really liked the customer service and availability of the product. Thank you for providing us with great customer service.

This company is a scam and intentionally alters their photos to appear different from the product that is received. Their blatant refusal to take any responsibility and only gaslight the customer tells me that this is intentional and shady business practices made to mislead the customer. I specifically bought these blinds from them because they were completely black, unlike the same exact blinds you can get half price from Amazon which have the white top, base and cord.

We ordered custom blinds April 19, 2021. We followed the company measure instruction to a "T" and ordered samples of the blind colors, to make sure we would like our purchase. The blinds arrived within 2 weeks, but were the wrong size, and the wrong color. We have made over 10 outreach attempts, and have had multiple conversations with company representatives, and we have sent many videos and photographs documenting the problems with our product. The company has not stood by their guarantee, we have received no replacement blinds or service. It has been over four months since this process started. Our last two attempts to reach the company have gone unanswered. This company should be stripped of a business license.

I ordered 4 faux wood blinds for a whopping $735 from Select Blinds to add to existing blinds that came with the house. The blinds arrived well packaged, but upon opening the box I discovered that they are made with sub-standard materials. Unlike the existing blinds of the same size, the Select Blinds products require one or more bare-metal support brackets under the header which the slats hang from.

Terrible customer service. Do not recommend this company!! STAY AWAY!! Absolutely the worst customer service. DO NOT WASTE YOUR TIME WITH THIS COMPANY. THEY USE FEDEX AND THEY DON'T FOLLOW UP. ZERO STARS.

Easy to measure, came in a timely fashion. Easy to install, look great. We’ve had the same vertical blinds for 32 years, so this was a true upgrade to our renovation at a great price. Love the color snd works perfectly in the windows next to our fireplace.

Bernice is an exceptional advisor on Select Blinds shades, and problems. She has helped me greatly in resolving these issues, (shade was locked in position). She is an asset to your company. Thank you.

I was hesitant to order blinds online but the customer service was excellent. Erin was professional, courteous, kind and patient. I made a mistake in ordering by just enough not to fit but was able to get the situation corrected hassle free. Great product, arrived on time and good quality.

I have never ordered blind online. But I wouldn't hesitate to order From Select Blinds again. Their website was very informative and answered most of my questions. But, above all, their customer service representatives were extremely helpful, patient and understandable. Both Jessica and Bernice get very high grades from me.!

This was our 5th or 6th purchase with Select Blinds. We are always happy with their product. We have purchased blinds for our great room, kitchen, master bedroom, dining room, our lower level living room, bedroom and craft studio. The company also has good customer service. I would recommend this company.

I bought 16 rollers in one order. But six of them that were in universal hanging styles. The universal brackets would not fit with rollers at all. All six roller that in this style have exact same problem. I called and emailed customer support multiple times with pictures and video. But no real support provided to get them work together or any promise for new product send out. We realized that prongs on the rollers are little wider. We have to buy a filler to fill prongs a little bit and get rollers finally works with universal bracket. The final result is the company denied any further product warranty and refund me $46 credit for not working product! (My total order is over $1500). My experience told me that Once you paid your money to Select Blinds, don't expect much from the company.

Updated on 08/24/2021: On August 4th, I spoke with a customer service representative via text. They confirmed that they would not replace the shade that was too small because a 1 1/8 of an inch is well within the material size difference parameters. The representative did confirm that the broken shade would be replaced but they would not be able to ship it until August 11th. As of August 23rd, I still hadn't received the shade so I reached out to Select Blinds, via text. I was informed that the item still had not shipped because I "failed to respond" to them. I sent the representative a screenshot of my text conversation, and requested a full refund for the damaged blind. I have eight more shades I need to purchase. This is obviously not a company I want to continue my business with.

After a final email exchange wherein I told the company that I had grown tired of trying to get my blinds remade and that I gave up, they elected to remake the blinds. The new ones DO function properly, but the way their customer service department handled was disappointing.

Brandon B was very pleasant and wonderful to work with. While working with Brandon, he showed genuine care for the issue we were having and worked hard to understand the cause of the issue and solve it. I feel very confident ordering from this company and know that their customer service is top notch.

Nancy at Select Blinds was very helpful and patient as I tried to work out the best solution for window blinds in my toddler's room. This is my second time ordering from Select Blinds and I have no reason to think of shopping elsewhere for blinds in the future.

I have ordered 4+ times from this co over the last 5 years. Top down pleated & reg pleated shades & vertical blinds - All have been perfect. I am online now to order more. Even got some for my daughter's home. Good quality, all as I measured. My 16 yr old faux wood blinds from other companies are failing & I have been replacing - These are not lifetime products - don't expect that.

Our small living room blinds which look out onto our street broke. We ordered replacement blinds from SelectBlinds, waited an agonizing 2 weeks with a sheet covering the window for privacy. “Our” blinds arrived yesterday which - just by the size of the box - were clearly ordered by someone else whose window is twice the size as our window!

I had to replace one of the blinds I misordered due to my mistake and had the pleasure of being helped by one of the sweetest and most helpful reps I’ve ever spoken to. I have always worked in customer service and know what it takes, you all have a great asset on your hands, Thank you Nancy **! New lifetime customer here.

Be aware SelectBlinds did not provided exchange or refund even they make a mistake. I ordered dark-colored blinds. Received light-colored blinds that did not match my order at all. To all my claims, SelectBlinds.com replied that I made a wrong order, although the order in the photo indicated the color I ordered.

We bought a new home and have found great and not great businesses. We ordered 3 blinds, one came too short. We called the company and sent pictures as requested (we measured correctly.) They said it would be reviewed in 1-2 business days. Now 6 business days and one email to them later, and we have an email that said it’s still being reviewed. Quite honestly, I won’t use them again.

I have never used this company before and have not received my order yet, but the service is tops. Brett took a lot of time to help me and was able to apply more discounts. If the shades are as good as the service, I will come back to this site and report.

The first order: 1 of 2 shades broken, material correct, shoddy workmanship-company agreed to send new shade. New shade sent was wrong material which was close but not same and clearly seen. So we had 2 miss matched shades. (Landon shade and Landon beige). They sent another 2 shades saying it was because it was not cut from the same bolt of cloth but we got 2 more of the same mismatched shades. Since we didn't want to deal with them anymore, we took one matching shade from the 2 sets they sent but ended up with the cord on the same side which left it in the middle of the doors but worth it to not deal with them again. In addition to all this hassle the workmanship was very poor and I don't expect these to last a year.

I worked with Ryan ** when placing my order. He was very knowledgeable about the different products. He was also very good at explaining the ordering and delivery processes. Finally he worked with me to get multiple discounts which really sealed the deal. Now just waiting for the blinds to arrive.

I couldn't be happier from start to finish ordering my blinds from SelectBlinds. The process was so easy from measuring, getting made and being shipped. Customer service was superb from start to finish and was with me every step of the way from samples, ordering and installation... SelectBlinds is absolutely my go-to place for all my blind needs from now on! Very impressed!... Thank you!

Purchased my roller shades on the 15th of April. I decided to go with Select Blinds as the product I ordered said made in under 5 days. It's been over 2 weeks and today I check and the "estimated" ship date has now been pushed back further. No telling when I'll actually get what I paid for. What's on the site "Your custom made shades will ship in 4 ~ 5 business days". Well... here we are 2 weeks later still "in production". Had I known the timeline that they set wouldn't have been met I would have gone with another company.

After calling several times and going back n forth in emails, I finally was able to speak to Brett G. He is the only one who was able to help us and handled the matter professionally and efficiently. I highly recommend Brett G. He may be the only reason I will return to support Select Blinds, in the future, after the horrible experience I received from the production and shipping teams. After, receiving the wrong sized shade and never receiving the other half of my order (the second shade) it took over a month to rectify the situation and that is only because Brett G. handled it today. I spoke to several other representatives and only received blanketed responses and no help. That all ended today, thanks to Brett. Cannot thank you enough!!

I recently ordered window treatments for my living room. I have 3 window joined by a wooden frame and these required custom blinds. I called and the person who answered was very helpful and patient as I measured the windows at her direction. The product arrived in a very timely manner and I had them installed by a friend. They were exactly as described on the website and I am thrilled with them. l have no reason to shop anywhere else for window treatments. I will be purchasing more as needed. I highly recommend this company.

This is the worst company I have ever dealt with. The shades I ordered were poorly manufactured and are of poor quality. They were motorized shades, one of the shades didn't have a recharging port to recharge it. They refused to remedy this. One shade has a very noticeable wrinkle in it due to a manufacturing defect, they refused to remedy this too. Actually, they did offer a 15% discount. I'm not sure how this fixes the defects and makes them into usable blinds. I'm not sure who would pay money for non usable blinds. Another shade fell out of the housing unit due to another manufacturing defect. They offered to refund this, however, this leaves me with no shade, or I have to order another shade from a different company that wouldn't match the other shades. Poor quality and very poor customer service. Stay away from Select Blinds. I would love to post pictures but there isn't anywhere to post them.

Website is very streamline to make an order. I have been on some websites to order blinds and there are just too many customizations. I went with Select Blinds because of the ease of ordering and the value. I like the blinds a lot, but had a few mounting brackets break on me, as these small hardware parts usually are a dime a dozen. I called to find out if I could get some new ones. Very good customer service. I was able to talk to someone without a long wait. The friendly representative Brett was happy to remedy the situation and send me some replacement brackets free of charge. I will use select blinds in the future since I know they back up their product.

I ordered these blinds over a week ago. I finally was able to get a FedEx number when I realize that he was coming from China. They outsource everything from China and they will like you they called up and they played stupid anyway. My whole delivery is getting held up in Shanghai t documentation for transportation. I called and they basically advised me they can’t do nothing. 800 on 4 blinds. New home no front blinds. I’m infuriated. Do not order from These people.

I had an issue with my order and had to call Select Blinds to assist. Tatiana, from the customer service team, went the extra mile to help me with my issue. She was professional, prompt, and best of all took care of the problem I had with my order. The follow-up communications via email and phone were beyond normalcy (in a good way). Put it this way, I called her my guardian angel!

I placed my order December 13th 2020. They gave me an estimated ship date that has now changed 4 times. I still do not have the blinds, and the customer service has no clue what is going on. No offer of a discount for the delay. I understand Covid has delayed things, but they should be able to give a straight answer on the ship date. I keep having to log in to see that the ship date has changed, they don't even email updates. I have emailed and chatted, and every time the customer service tells me they don't know what is going on, and it is just the way it is. They won't even let me cancel the order!!!! I am so frustrated.

Updated on 05/10/2021: I previously posted a review of a three piece wooden blind set that I bought from Select Blinds where the draw on one of the three had stopped working and was very crooked. Select Blinds offered to repair the defective blind but did not offer a temporary replacement. I didn't want to be without a covering for three weeks, so I just cut the mangled mess behind the defective shade and left it permanently down. Now its mate on the other side of the three has a draw that has stopped working and I'm left with only one of the three blinds that I can actually raise. Luckily, the large, central one is still working well.

Tatiana was great and appreciate the time and expertise getting my issue resolved in a timely matter. I have a recommend them. I got the up down blinds. They're energy efficient and love the ease putting them up.

The quality of the blinds are excellent! I made an error on measuring and the customer support person (Summer) was extremely helpful in reordering, so this time they will definitely cover the entire window! Grateful for her help.

I had placed my order in on Saturday online with Select Blinds and found out that there was an error in what was provided to me on my side and needed to change it by 10 more inches in height and 5 inches more in width. I emailed them to change it but had to call in and pay the difference. The difference in cost was absurd in my opinion. I spoke to Zac/Zak/Zack, I'm not sure how to spell his name, but I explained to him that Home Depot's blinds cost for similar blinds, I could buy new ones 4 times for the one I'm ordering. He was able to sell me on my order and made me happy with everything. He was personable, kind, relating, and provided me with good customer service. It was my first time using Select Blinds because it was recommended by a friend who used them. I look forward to receiving my blinds and seeing how they look and fit in my house. I believe they will stand by their policies and warranties.

I have used Select Blinds for many of my design projects. I have always been satisfied. They offer a large variety and very helpful customer service. When I have made mistakes in measuring they have replaced the window coverings without charge or hassle.

My husband finished putting up our 8 large blinds last week. We are very pleased with them. They look beautiful and the quality is very good. Wanted something to regulate the sun coming through, but still see outside. I called company a few times before ordering with some questions. They were very polite and answered all my questions. We got the flux wood with no pull cords. Fit perfect. Very satisfied!!

I placed my order over the phone with Chris ** at Select Blinds. He was very friendly, knowledgeable and helpful. I needed to double check some measurements and he returned my calls promptly. I am very impressed!

On January 25, 2021 we ordered three blinds for our kitchen/dining room and living room. We loved them at first. They are beautiful and so far durable. We had a problem with the LR one. When closing the blinds, they wouldn't close all the way because the top slat was hitting the bracket that connects the blinds. Then they would bow in the middle. We called CS on Feb. 8, talked to a man, he said it could be the lever/tilt mechanism so he sent us a new one. We also ordered 3 NEW valences cause the ones that came with the blinds did not have a return and there were no clear instructions on how to order them. On a scale from 1-10, the ordering process is a 5.

I would like to thank Chris ** for his guidance with helping me with my large order. The website is very detailed in choosing the type of product you want and easy to use. The only set back for the sight is, they should have an option for the depth of a window, especially in choosing for dual blinds. Chris alerted me of the required depth of the shade I chose and was able to hold production so I can change to the correct shade for my windows. I also appreciate the extra discount that he gave me on top of the already great discount I had. I appreciate his follow up as well for start production.

I made a mistake when ordering my roman shades from Select Blinds. I chose a style that did not work for my room, but...I waited 5 months to address the issue. The fabric I needed was no longer available in my original shade and I had to order a more expensive shade. I called Select Blinds to discuss solutions and had the pleasure of speaking to Brett G. He was so helpful. Brett helped me get the blinds at a reasonable price in the fabric I needed. He was very accommodating -- so thank you Brett for helping me today.

I started my order of Modern Roman Shades on the website, but had a few questions to clarify. Chris in sales patiently walked me through everything on my order and even added an additional discount and increased warranty! Could not be happier!

Overall it was a wonderful experience. Mitch was very patient helping answer all of my questions. He provided excellent guidance throughout several phone calls and walked me through how to best measure everything. I ended up ordering the ideal blinds to accommodate my needs.

Let me start by saying I love the blinds from this company. I had a hiccup with my blinds on my second order and they were quick to fix it. Customer service rep Matthew ** needs to be head of this department as he was SO MUCH of a help to me. He’s made my experience and wanting to come back again even after the companies hiccup amazing. Thank you for the follow up and all your help.

The ordering process was easy and user friendly. The shades arrived within two weeks. Super easy to install and work perfectly. We ordered battery operated shades for our master bedroom and bathroom. We love the shades!

A string on the blind that I had purchased tore causing it to no longer raise & lower. Customer Service agreed to promptly replace it at no cost. I preferred to replace it with a cordless version so they offered me a nicely discounted price for the upgrade. I have purchased a large number of blinds from this company & have always been pleased with the quality & their warranty service.

Brandon was outstanding. He resolved my problem in such a great way that I was comfortable to spend more money and do all my windows at once. He never made me feel pressured and spent the time to talk through unique situations with my window sizes. In the end I hope everything fits nicely. He assured me I could call him back personally if I have any trouble. Thanks Brandon for everything!

My measurements when ordered were 2 blinds at 23" (46" wide). My husband shortened that by an 3/4 inch (now 45 1/4) when he finished with new window and trim. Select Blinds is making me a custom 22" blind to fit the 45" with one of the 2 23 inch blinds that came. Select Blinds said to use or donate the other 23" blinds and total charge was $11.46. $10 for shipping and $1.46 tax. This is the best thing that will happen to me all year I am sure. I highly recommend these beautiful blinds and this amazing customer driven company.

Select Blinds made it easy. I ordered the samples (which were free!) and it helped me narrow down my decision. The website was clean and organized and customer service helped me answer some specific questions I had. Items delivered and I had them installed in about 5 minutes once I got the hang of it. Highly recommend. I saved almost a thousand dollars compared to in home estimates.

I absolutely love shopping with Select Blinds. I recently purchased some roller shades and they are the best shades I have owned in so long. I’m so surprised but also thrilled about it. I had a few reservations at first and so I called the customer service department and they answered all my questions and concerns. I will definitely recommend you guys to more people that I know. Thank you!

Read the fine print before you buy anything. They won't return anything, not even unopened routers, remotes, and chargers. The fit guarantee is only for one blind per order. So if you need 3 blinds, make it 3 separate orders. Want two blinds for one price? If you have two windows the same size, order one blind 1/8" inch short and call them to replace it 1/8" larger. They send you a new blind and you get to keep the original blind.

They sent us the correct blind after we had measured wrong for a very minimal price. They let us keep the incorrect blind which we will use elsewhere. Even though it was our mistake they fixed it all for us.

A very disappointing experience, would not order from them again. Placed an order, sent an email that product is in production. 2 weeks later on the promised shipping date received an email saying your items are on backorder, given another shipping date, on that date again.. you guessed it, another shipping date, and on that date I contacted them, they cant confirm if my order will be shipped, nor there is a supervisor to talk to. After wasting a month of playing games, very unprofessional and disappointing, dont re.

This has been the WORST online buying experience. I spent over $500 on 3 new shades. From the moment I opened the box I wanted to vomit. I spent so much money, and the color of the shades was not the same as the sample. To make matters worse, on the blind I did install, the strings rub against the screws and will soon cut through the strings. In the many e-mails back and forth needing picture after picture, nothing got resolved and I was told that the shades would only be produced in the same "color" I selected before. This is ridiculous! I got a faulty product in an off color and I can't even get my money back or get it made right. Everyone needs to know that Select Blinds are crooks!

Ken helped me to confirm and finalize my order - a great relief because I had been working on measuring out windows for hours. He was amazingly patient and just provided overall excellent customer service.