Select Blinds Reviews

WARNING: Think twice before buying motorized blinds from SelectBlinds. Their warranty appears reassuring until you actually need them to honor it. I purchased five expensive custom motorized blinds. Two stopped functioning after the required reset process, and SelectBlinds has dragged this claim out since March 21, 2026. I have endured 23 emails, multiple phone calls, repetitive troubleshooting, video submissions, and a replacement remote that solved nothing. SelectBlinds then approved replacement blinds twice—first in writing on March 25 and again by phone on June 3. Neither approved replacement was fulfilled.

Purchased a honeycomb blind with automation. The blind arrived with ZERO instructions on how to install and more importantly, how to establish a connection between the remote control and blind. I called customer service and the service person sent me the instructions. However, they were for a different remote control system. I had to call back and spent 45+ min on the phone with another customer service rep only for them to ask me to send them pics of the remote they sent me and to say they'd get back to me within 2 days. I spent a total time of 2 hours on the phone with them to try to get this resolved and never did.

Poor quality. One is falling off the rod, been installed for just 1 month, 2 will not roll up. Very disappointed.

I have made several purchases from Select Blinds, and I have found spotty quality. Had to get warranty replacements on a high set of Top down/Bottom up Tri Blinds, and even the replacements were not made well. Also purchased vertical blinds and most of the panels broke, and they no longer manufacture or sell this style of blind, nor did they offer any replacement options, other than place a new $700 order. I suggest, even though their pricing is reasonable, that you buy from a different company.

Extremely poor response to warranty claim. 1 of 3 shades delivered damaged (by UPS in shipping I suspect). Delivery package damaged enough at delivery- I would have refused if I was home. 2 shades were as promised and, in fact, quite nice. Good luck getting through to get a replacement sent. Used online return site (I think AI bot...) the same day shade delivered and received a confirmatory email. No further f/u. 3 phone calls to customer service in India-all promised response in 24-48 hours. To this point NOTHING. I will never again order from this company with this warranty/service.

Updated on 07/24/2026: I just received an email from Select Blinds from Jessica. She reached out to me and asked what was going on with my exterior solar shade. She stated she is going to ship out a replacement of the damaged exterior motorized shade. I appreciate it that someone there at Select means actually honors their warranty and didn't have me keep calling. Sending pictures texting getting hung up on for almost 2 weeks. I will keep my fingers crossed that Jessica will send out the Replacement shade. Have not received the shade until August, which is fine but way to go Jessica and helping Select Blinds finally handle a great customer service its customers.

Blinds consistently fail after 3 to 5 years. A warranty option was offered on a specific blind I purchased through their website (but not others marked as ineligible), then was denied for being out of warranty. If you must but these, purchase the longest warranty they offer and hope for the best.

I have been going back and forth for MONTHS! We’ve installed shutters on 6 different windows. No problem. The hinges on this last window were put on wrong. Customer service person has had me send photos twice. I’ve explained repeatedly. Every time, he comes back saying the “production department” wants us to check and see it we have them backwards. REPEATEDLY!! We’ve installed SIX windows of these! We know what we are doing! They will not just accept that the product was made improperly and just send us a replacement. I am opening a case with the BBB.

DO NOT BUY FROM THIS COMPANY! The product quality is terrible. Motorized shades do not work!!! Wands do not hold a charge, nor do they illuminate as specified in instruction manual to indicate charging status. The blinds worked for one day, then a beeping noise occurred at the headrail with a flashing red light and each blind (2 large blinds) would go up but only part way down??

Just received new shades and I can see the build quality is not the same as the ones I bought in 2019. The blinds are lighter and the top down feature has a plastic tap instead of the button the older ones had. The shades pull down uneven and when the window is open kind of flop around. The tension is different. No magnet to lock the top in place. The last ones pulled down even and locked in place. Not so with these new ones. Disappointed in the build as they seem to skip on quality while prices remain high.

Writing this review knowing absolutely nothing will be changed by this terrible company. We spent several thousand on blinds and after a couple of charges to the electric shades, two wands quit working. They are still under warranty, and I simply want replacements. Customer service is horrible, we can't understand each other, they refuse to allow me to speak to anyone else. Now they want photos, which will show nothing since it's an electrical problem, and still no guarantees they will replace the wands. When I was spending my money, the customer service rep. was great to work with and spoke English, so we understood each other. Now that I have issues, I cannot reach that rep. anymore, and I am getting nowhere with this company. My recommendation is, no matter how much you are saving with this company. DON'T DO IT!!!

Buyer beware. You will wait and wait and wait for your 3 day blinds… At three weeks and counting… Not even scheduled to ship for weeks now… But even that is a mystery. No ability to talk to anyone that can actually help. Discounts promised and not given. A complete grift.

This company does NOT honor warranty claims. I've been attempting to get replacement blinds for my 5 year warranty for the past 3 years to no avail. Every time I contact the the company I get a new excuse. Do not use this company or trust anything they say. It is horribly ran and the customer service is no good. I have never dealt with a company that operates so unprofessionally. Again.... Do not trust...

My experience with Select Blinds has been an absolute nightmare. We needed 28 blinds; 13 of which are on windows that are 16'-17' in the air. After a lengthy and painstaking process of trying to get the right measurements and providing Select Blinds with detailed drawings, the representative we were working with neglected to put the order in, resulting in delays and difficulty scheduling with our installer. After 8-13 months, four of the blinds have, one by one, stopped working. We called Customer Service three times requesting to buy new batteries, which they refused to do, suggesting we go through their 10-page Trouble Shooting Guide first. Needless to say, this was not helpful. We are in our 70's and cannot climb ladders 16' in the air to try and become experts on the mechanics of blind functioning.

The instructions were haphazardly thrown in the box! Worthless as they were. There is no explanation as to how to adjust the top rail width. The little sliders have an obscure double cam loosener/tightener that is extremely difficult to adjust. It has to be adjusted perfectly in order to snap the lever into closed position. Also, the stupid little pieces of tape need to be removed just before installation to prevent the whole top rail from moving! All this could have been explained in the instructions if you had just TESTED your instructions before throwing the little paper in the box. You’re welcome for doing your job for you!

The light filtering zebra shade material is extremely cheap. We were not informed in the website that they do not come with individual chargers anymore. This is not fair. My three motor blinds came broken. One blind's charging port is hidden. The second motor blind is 3 inches longer and does not go up all the way. My third blind motor gets stuck at the end where the plastic piece does not come back down. It is uneven. The material is cheap and it's already tearing. The customer service has held me on wait for one week and did not get back to me. The reps also hung up on me. The reps also gave me a template answer on week two to wait a week, in which I told them, "I already waited one week, I'm not going back 360 with you. Get me higher up." This is when he decided to order my chargers that didn't come with the blinds. I feel like they are cutting corners. I am still waiting to know what they will do about these malfunction blinds.

I ordered over $5000 worth of Zebra blinds from this company, and almost all of them were either damaged or the wrong size. Worst quality and customer service of any company. I filed a warranty claim per their website instructions, and they rejected it. They don't stand behind their satisfaction guarantee posted on their website.

DO NOT USE THIS CROOKED COMPANY!!! Terrible customer service, extreme delays in delivery. When I could wait no longer, they refused to cancel my order. I was going away and put a hold on my deliveries, and somehow the blinds were returned to the manufacturer, and they said I would have to start the whole order delivery nightmare again. I told them to just cancel my order and they refused. Not only that, but they said if the blinds got damaged in the back-and-forth delivery, that would be my problem, and I would have to put in a claim to make the blinds again. Unreal!!!! Horrible people, stay away. I am disputing with my credit card company and hope these people don’t get a dime of my money.

Quality is not good. Do not buy from this company. They told me a remake was going to happen on 3 blinds and then I was told they would not. Terrible quality. Do not buy from them.

Extremely disappointing experience. I would not recommend SelectBlinds based on the customer experience, product quality, and how their policies are presented. We placed a custom order believing we were protected by their advertised “Fit Protection,” but when issues came up, we learned the protection is far more limited than the way it is presented during purchase. In my opinion, the advertising gives customers a false sense of security, while the actual terms leave you with very little real protection unless you catch every fine-print limitation upfront. Had the limitations been made clear and transparent at the time of purchase, we would have made a different decision.

Ordered 3 blinds to replace broken ones in my master bedroom. The blinds have gaps between several of the slats and the spaces in the 2 columns on each blind where the lift cord goes is very large. I had only one low lamp on in the bedroom and from the outside these blinds offered zero privacy and the vertical holes look like there are string lights hanging down from 2 sections on each window! I can no longer get dressed in my bedroom. They stated that I must have expected blackout blinds, which I did not.

Three Weeks later and the blinds still have not arrived. Called customer service and they decided to gaslight me by saying they are on schedule despite the order and website saying they would arrive by now. They got quiet after I read them the timeline from my order but still refused to do anything about it. They said a supervisor would call me back. Surprise, they never called. Do not believe the timeline on orders or their site. They are lying to you and have internal policies that differ from what they tell customers. They also have no mechanism to make customers whole.

Avoid this company, unless you want to be out a good bit of $ for a product that doesn’t work. Ordered cellular shades advertised as total blackout. Measured according to the provided specifications. The “click to fit” shades are apparently designed to press against one side - which results in significant gapping on one side. This looks terrible as it’s obviously uneven, but more importantly it renders these useless as blackout shades. The only offered solution is to cram cheap weather stripping into the gap, which makes it look even worse and does not actually fill the gap, so the shades still do not function as they are advertised to.

We are disappointed after spending more than $500 on an order. The blinds lack 1/4 inch fitting our opening, so we will add wood shims to make them fit. And one thing we can’t fix, the “cordless” option on your site is misrepresented by the picture, showing the ability to lift your shade with a simple push. The same description and picture are noted on your Roman shades, your roller shades, and your solar shades. The Information link also show ‘Cordless’; This is just the old fashioned spring tension —pull and adjust, the same as we had 50 years ago. There is no lift, so the picture and description are misleading. There is no return or discount offered unless you pay an extra $17 per window for an “Advantage” warranty. Customer service was not concerned at all for satisfaction, even when we called the day we received them. $500 is $500 to us; to them, it’s nothing.

Blinds do NOT stay up. I asked for an alternative mounting option or a return. All they would say is that it is my fault. Perhaps they are right. It is my fault for buying their crap.

We needed to replace the Top-Down, Bottom-Up (TDBU) blackout shade in our master bedroom. We carefully read the descriptions on SelectBlinds.com and placed our order. When the shade arrived, we were very disappointed with its quality; it does not match what we thought was described and shown on their website, and the shade's top and bottom do not stay level. Select blinds will not accept returns or give refunds, so we are out $215.

They made it right.

Updated on 06/04/2026: Select Blinds poorly manufactured our blinds in such a way that they cannot be installed. They did not router the grooves long enough to fit the hardware they provide. So they can't be mounted. Those issues are in addition to poor general / sloppy construction. They have advised my wife that the blinds are manufactured to their standards and so will not issue a refund or replacement. It's shocking they are willing to lose a repeat customer (which we are and have been for years) over their mistake. These are bad people. Scam 'customer service'.

Very disappointing experience with SelectBlinds. We purchased 7 custom blinds after relying on their advertised “free FIT Protection,” which gives customers confidence when ordering custom-measured products online. After we had a fit issue, we were told the protection apparently had to be selected at checkout, even though it was free, and that there is a 4-blind limit. Neither of those limitations was clear to us when ordering. Had we known that missing a free checkbox would remove the protection entirely, or that only 4 blinds would be covered, we would have handled the order very differently.

I ordered shades for two windows to test run before ordering for my entire house, thank God, because I will not be using this company for the rest of my windows. I measured, ordered, and received the shades very easily. Website was easy to use and coupon codes and sales are plentiful. This concludes the positive feedback.

If I could give a zero I would. Cloth window treatment with snags and poorly made. They look like a poorly sewn blouse is handing from my windows. Customer service was difficult to understand and hung up on me when I asked to speak to a manager. CS told me I need to "dress" them each time I raise and lower them...mind you they are at a corner kitchen windows where I would need to climb into the sink to "dress". I ordered damaged blinds and now stuck with them.

Top down, bottom up Levolor cellular shade purchased 1 year ago. Blind has been used only a handful of times because it is in a guest room. Top down function works, but shade can't be lifted from the bottom. I notified customer service and included a video as well as a copy of the item listed in the original email which includes original order number, size and color. After review, I was notified that the shade would be replaced. Evidently, the color they decided to reorder was a different color than the one that was broken. (A different color shade from my original order.) Customer service insists that I was notified by phone of the replacement color and will replace this shade with correct color only if I pay for replacement with a "30% goodwill discount".

We have ordered more than $7000 in blinds installed 5 of them and tried to program, following online, instructions and a phone call that is obviously out of the states (who read me back the instructions I had already walked through). A work order had been generated with the instruction I video the steps and problem, 4 days ago, with A 24-48hr turn around. Just called again, they asked for the same video. Communication to resolve is poor and so far have been unsatisfactory.

Absolutely terrible experience from start to finish. I ordered Roman shades after speaking with their team and specifically asking which option would work for my windows. I was told only one style would fit properly, so I trusted their recommendation and placed the order. When the shades arrived, they stuck out awkwardly and clearly did not fit the way I was promised.

Just bought some blinds for our nursery. We were looking for blackout shades. We found some that were marketed in the product description as "blackout" and followed SelectBlinds instructions to add 4" of height and width to our measurement for over mounting. From experience, we understood there would likely be some light peaking on edges, but that was acceptable to us. Once we received the blinds and installed them, we were surprised to see that the blinds stuck out about 4" from the window trim. Not only does this leave 4" of gap around all edges, but the shades look awkward sticking out that far. So far customer service is telling us that "blackout" means blackout material shade, not that the product itself is blackout. Semantics, but in the end is just false advertising to get business. Careful on all their product descriptions. Otherwise would not have complaints. Material seems fine for price, install is easy.

Customer Service is replacing the shade. I apologize for the negative review. Select Blinds was very responsive to my issue and we’ll be purchasing many more blinds from them.

Just spent nearly $400 on a single kitchen shade, only to find the cheapest looking and feeling shade possible. The customer service was equally awful! Go elsewhere!!!

Ordered replacement parts from Select Blinds for an order we placed several years ago. The order was for 4 items and consisted of a pair of brackets for the cellular shades and 2 hold down pins for the bottom of the shade. They sent 2 items; both were absolutely wrong and not even close to what we ordered. We never received either the brackets or the pins. We've talked with them a few times and received a lot of promises and apologies. The last time we called them, we were told that their "team" couldn't provide the items requested because they're not being made anymore. This is patently false. I have already ordered the items from a different vendor. The problem is that they refused to provide a complete refund.

Poor quality. Some type of clamp marks on 20% of the blinds. Lose design, very hard to open and close. The width I ordered came 1/2 inch below. Select Blinds said that would work better. Looks terrible. Will not refund. Very hard to deal with. Stay away.

We ordered from Select Blinds in the past and were very happy. However, our last order in December of 2025 was missing the edge pieces. It took over a month of texts and calls to finally get someone to promise to send the tracking info on our to-be-re-made blinds. That was in January. It’s April, and still no blinds and no contact. Just spent 15 minutes on the text customer service line and was forgotten. On hold with the 888 phone number now. This time, I was told that the blinds will not be remade and that there is nothing wrong with them. The tech refused to elevate the call to someone else.