Select Blinds

I explained my situation to Rovena about my disappointment with my order being delayed for two weeks. Rovena explained that after a certain time she's unable to cancel my order, however she did attempt to find a way to compensate me due to my order delayed. At the end of our conversation I was satisfied because of Rovena's actions. Rovena is very kind, respectful and knows how to mix real life situations while performing her duties. That's what I call a BALANCED customer service representative. Focused and open-minded. I may have said a lot or not enough about Rovena. But one thing for sure is I wish I could speak to her everytime I have any concerns. Thanks Rovena for making my day.

Several months ago, I ordered a remotely powered Roman shade for the window in my kitchen. Over the months, I and another very capable young man have been unable to install the shade. There is a problem with hardware and the depth of window with regard to the battery pack. Today, I finally called Select Blinds and spoke with customer service representative, Rovena **. Ms. ** immediately understood my ongoing issue with the remotely operated Roman shade. Since the issue could not be readily corrected to allow the shade to be installed, Ms. ** issued a new order for the same shade with a manual method of raising and lowering the shade.

It was very easy to order the samples and place an order over the phone. The person who assisted me, Brett, was thorough and confirmed the information to ensure the order was accurate. The shades arrived and they were exactly as expected. When I emailed Brett to order more shades, he responded the same day with a call and placed the order for me. Also the company honored the promotion that was available on the day I ordered my samples. Terrific customer service, and we are really enjoying the product.

Brett provided excellent service. He was patient and walked me through the entire process. My window situation is unique and he took the time to carefully examine the setup and to make sure I understood my options. He sent samples promptly and followed up exactly when he said he would. He was courteous, professional, and thorough. It's important that all the details be exactly right for a custom product and I feel confident that this has all been handled correctly on his end; I'm eager to see the finished product, knowing how meticulously Brett considered all the factors involved. He made sure he wasn't satisfied until I was. Excellent customer service!

We are so impressed with the speed in which we received samples and personal phone call from Brett **. We followed up and he honored his best discount so we ordered woven woods for 3 main rooms in our home. They are beautiful, clean, coastal, and just what we wanted. They were also very simple to install. We love the cordless option and the top down option for one of the rooms. So happy with them that we just ordered the same for our bonus room through Brett. Highly recommend Select Blinds and be sure to ask for Brett **!

We were redesigning our master bedroom and needed something to completely block the sunlight from the East in the morning. I opted to call Select Blinds and work with a Design Specialist rather than figuring it out myself. Provided the measurements and the Specialist recommended a few things like getting a liner to completely block the sun. Paid almost $800 for 4 Roman shades.

The website says send in the window frame width and they will subtract 1-1.5 inches so the shade fits. I sent in a 38" wide frame. They sent me 38 ⅝" wide shade. It won't fit and they keep telling me it is within the margin of error.

We have been long time Select Blinds customers and have always been happy with their product and service. We ordered the luxury motorized blackout shades because my husband is a first responder on night shift and I've being undergoing cancer surgeries and treatments. We needed the shades with side tracks so that there would be complete darkness allowing us to sleep regardless of the time of day and also help reduce the heat coming in from the windows. We ordered 4 shades. Of the four we ordered, only two worked. The other two kept getting stuck on the tracks when they would move up or down. The side guides on the dysfunctional shades are different than the shades that work (they are all the same type of shade).

I purchased 4 motorized dual shades and 4 manual lift dual shades. There is a lot to be disappointed about. I regret purchasing the motorized option. It is not worth the added expense. Programming the remote for the multiple shades is a nightmare. It is much easier to just lift up the lesser expensive manual shades. The wifi hub is another programming nightmare and is another worthless expense. I misunderstood and thought it was necessary for remote control function but it is not. Select Blinds will not accept a return/refund for this item.

I purchased a single blind to test out the fit, and was not satisfied with the gaps of light that penetrated through the sides of the blinds. I had a multi day back and forth with a customer service rep, and had to send 3 photos, only to be told they won't be issuing me a refund DESPITE the fact I placed a second $800 order for five more blinds of a different type. Super confusing considering they have a "FIT satisfaction guarantee" all over their site. Doubtful they will make this right, so I'm likely going to cancel my other order since I don't trust this brand and purchase at Blinds.com, because they have way better customer service.