Select Blinds Reviews

I ordered over $5000 worth of Zebra blinds from this company, and almost all of them were either damaged or the wrong size. Worst quality and customer service of any company. I filed a warranty claim per their website instructions, and they rejected it. They don't stand behind their satisfaction guarantee posted on their website.

DO NOT USE THIS CROOKED COMPANY!!! Terrible customer service, extreme delays in delivery. When I could wait no longer, they refused to cancel my order. I was going away and put a hold on my deliveries, and somehow the blinds were returned to the manufacturer, and they said I would have to start the whole order delivery nightmare again. I told them to just cancel my order and they refused. Not only that, but they said if the blinds got damaged in the back-and-forth delivery, that would be my problem, and I would have to put in a claim to make the blinds again. Unreal!!!! Horrible people, stay away. I am disputing with my credit card company and hope these people don’t get a dime of my money.

Quality is not good. Do not buy from this company. They told me a remake was going to happen on 3 blinds and then I was told they would not. Terrible quality. Do not buy from them.

Extremely disappointing experience. I would not recommend SelectBlinds based on the customer experience, product quality, and how their policies are presented. We placed a custom order believing we were protected by their advertised “Fit Protection,” but when issues came up, we learned the protection is far more limited than the way it is presented during purchase. In my opinion, the advertising gives customers a false sense of security, while the actual terms leave you with very little real protection unless you catch every fine-print limitation upfront. Had the limitations been made clear and transparent at the time of purchase, we would have made a different decision.

Ordered 3 blinds to replace broken ones in my master bedroom. The blinds have gaps between several of the slats and the spaces in the 2 columns on each blind where the lift cord goes is very large. I had only one low lamp on in the bedroom and from the outside these blinds offered zero privacy and the vertical holes look like there are string lights hanging down from 2 sections on each window! I can no longer get dressed in my bedroom. They stated that I must have expected blackout blinds, which I did not.

Three Weeks later and the blinds still have not arrived. Called customer service and they decided to gaslight me by saying they are on schedule despite the order and website saying they would arrive by now. They got quiet after I read them the timeline from my order but still refused to do anything about it. They said a supervisor would call me back. Surprise, they never called. Do not believe the timeline on orders or their site. They are lying to you and have internal policies that differ from what they tell customers. They also have no mechanism to make customers whole.

Avoid this company, unless you want to be out a good bit of $ for a product that doesn’t work. Ordered cellular shades advertised as total blackout. Measured according to the provided specifications. The “click to fit” shades are apparently designed to press against one side - which results in significant gapping on one side. This looks terrible as it’s obviously uneven, but more importantly it renders these useless as blackout shades. The only offered solution is to cram cheap weather stripping into the gap, which makes it look even worse and does not actually fill the gap, so the shades still do not function as they are advertised to.

We are disappointed after spending more than $500 on an order. The blinds lack 1/4 inch fitting our opening, so we will add wood shims to make them fit. And one thing we can’t fix, the “cordless” option on your site is misrepresented by the picture, showing the ability to lift your shade with a simple push. The same description and picture are noted on your Roman shades, your roller shades, and your solar shades. The Information link also show ‘Cordless’; This is just the old fashioned spring tension —pull and adjust, the same as we had 50 years ago. There is no lift, so the picture and description are misleading. There is no return or discount offered unless you pay an extra $17 per window for an “Advantage” warranty. Customer service was not concerned at all for satisfaction, even when we called the day we received them. $500 is $500 to us; to them, it’s nothing.

Blinds do NOT stay up. I asked for an alternative mounting option or a return. All they would say is that it is my fault. Perhaps they are right. It is my fault for buying their crap.

We needed to replace the Top-Down, Bottom-Up (TDBU) blackout shade in our master bedroom. We carefully read the descriptions on SelectBlinds.com and placed our order. When the shade arrived, we were very disappointed with its quality; it does not match what we thought was described and shown on their website, and the shade's top and bottom do not stay level. Select blinds will not accept returns or give refunds, so we are out $215.