Select Blinds Reviews

Absolutely terrible experience from start to finish. I ordered Roman shades after speaking with their team and specifically asking which option would work for my windows. I was told only one style would fit properly, so I trusted their recommendation and placed the order. When the shades arrived, they stuck out awkwardly and clearly did not fit the way I was promised.

Just bought some blinds for our nursery. We were looking for blackout shades. We found some that were marketed in the product description as "blackout" and followed SelectBlinds instructions to add 4" of height and width to our measurement for over mounting. From experience, we understood there would likely be some light peaking on edges, but that was acceptable to us. Once we received the blinds and installed them, we were surprised to see that the blinds stuck out about 4" from the window trim. Not only does this leave 4" of gap around all edges, but the shades look awkward sticking out that far. So far customer service is telling us that "blackout" means blackout material shade, not that the product itself is blackout. Semantics, but in the end is just false advertising to get business. Careful on all their product descriptions. Otherwise would not have complaints. Material seems fine for price, install is easy.

Customer Service is replacing the shade. I apologize for the negative review. Select Blinds was very responsive to my issue and we’ll be purchasing many more blinds from them.

Just spent nearly $400 on a single kitchen shade, only to find the cheapest looking and feeling shade possible. The customer service was equally awful! Go elsewhere!!!

Ordered replacement parts from Select Blinds for an order we placed several years ago. The order was for 4 items and consisted of a pair of brackets for the cellular shades and 2 hold down pins for the bottom of the shade. They sent 2 items; both were absolutely wrong and not even close to what we ordered. We never received either the brackets or the pins. We've talked with them a few times and received a lot of promises and apologies. The last time we called them, we were told that their "team" couldn't provide the items requested because they're not being made anymore. This is patently false. I have already ordered the items from a different vendor. The problem is that they refused to provide a complete refund.

Poor quality. Some type of clamp marks on 20% of the blinds. Lose design, very hard to open and close. The width I ordered came 1/2 inch below. Select Blinds said that would work better. Looks terrible. Will not refund. Very hard to deal with. Stay away.

We ordered from Select Blinds in the past and were very happy. However, our last order in December of 2025 was missing the edge pieces. It took over a month of texts and calls to finally get someone to promise to send the tracking info on our to-be-re-made blinds. That was in January. It’s April, and still no blinds and no contact. Just spent 15 minutes on the text customer service line and was forgotten. On hold with the 888 phone number now. This time, I was told that the blinds will not be remade and that there is nothing wrong with them. The tech refused to elevate the call to someone else.

Review: I ordered custom motorized Roman shades and what I received was completely unacceptable—defective units with broken motorization and visibly contaminated fabric. The product was unusable from day one. SelectBlinds acknowledged the defects and approved a warranty remake. That should have been the end of it—but it turned into months of delays, follow-ups, and zero accountability. I repeatedly contacted customer service and was given inconsistent answers and no clear timeline. At one point, a customer service agent even escalated my case for a refund due to how long this had been dragging on. Instead of honoring that, the company reversed course and denied the refund, citing policy—despite the fact that the issue was caused entirely by their defective product and failure to deliver replacements.

They are taking care of the issue with a new blind.

We recently ordered and purchased 3 blinds for our skylights. The ordering process was super easy, so we had a replacement on the phone help us out. Needless to say, our card was charged in a second. The order took approximately 2 weeks. Now we have opened the boxes and started the installation. Only 1 blind is as we ordered it. Tech support was not helpful. The installation did not get completed today. We have to disassemble 2 of the blinds to flip the motors. I'm pretty sure we will look for another provider.