Select Blinds Reviews

The product I purchased faux wood vertical blinds were fine; however, when I was ordering the blinds I chose outside mount by mistake. They actually wanted to charge me $45 to ship mounting brackets and the end pieces which I was told totaled approximately $8. ABSOLUTELY ABSURD. Now for over a month, I have been trying to UNSUBSCRIBE. I have never seen anything like this....I have clicked on Unsubscribe multiple times. Complained to the BBB and called them MULTIPLE TIMES.

I had a negative experience with Select Blinds, and the customer service I received initially was subpar. But then a Brand Ambassador reached out to me and with some communication was able to make it right. Thanks!

It has been three weeks since I placed my order, and I have not yet received any shipping information. Despite several calls to Select, I have not received any updates regarding this order. The phone number provided leads to a call center that does not have direct contact with the manufacturer. Consequently, I was informed that it would take 24 to 48 hours to receive a response. To my dismay, I have not received any response from the call center.

My experience with Select Blinds has been absolutely unacceptable. The products themselves have been unreliable, but what has made the experience significantly worse is the customer support and the way my warranty issue has been handled. Responses are repeatedly delayed, the process is unnecessarily dragged out, and instead of resolving problems promptly, I was left waiting while valuable warranty time continued to pass. In my experience, the handling of my case gave me the impression that these delays benefited the company by allowing more time to elapse toward the expiration of the warranty.

We've made several purchases since we bought our home 6 years ago. The strings on the blinds keep breaking. The blinds are a few years out of the 3 yr warranty. We've had to replace our one bathroom window twice now and 2 of 4 "premium" quality Roman shades in our bedroom have also broken. Customer service just keeps repeating the same worn responses and the company will not budge regarding any credit towards replacing. It should not be necessary to replace blinds every 5 or 6 years! Poor quality overall! You've now lost a good customer.

Terrible service! I ordered sample blinds. They provided a link (found on sample invoice) which I used to order. What arrived was a different blind. I contacted them and they refused to make it right with the correct blinds or refund! I spent a week contacting them with no follow-up on their end from their “production team”. I just wanted the correct blinds and they kept saying that I got what I ordered. No one listens or cares. There are lots of competitors so use them! Run for the hills because if they make a mistake you pay! I will never shop here again and have informed my credit card company to stop payment as this is bait and switch.

I have ordered, received and installed 19 cellular shades from them without issue. Just received four more and one of them does not fit, .125 inches too long. No recourse, throw out a $242.50 blind. Select Blinds, never again!

Ordered no-drill roller shades from Select Blinds and regret it. The shades themselves feel cheap, with flimsy hardware that doesn’t match the price. But the real issue was the fit: we measured carefully, yet the first shipment arrived too wide. We ordered a replacement expecting them to correct the sizing — instead, the second set came back too narrow.

I ordered cordless blinds. No real instruction on how to hang them. They were the wrong size, color, and length. Says satisfaction guaranteed. NOT TRUE. Tried to get ahold of anyone with no result. I only got an automation. Followed the instructions to send pictures via text, which I did. No response. Tried calling, never spoke to a real person, just the AI voice, continued to hold for 30 minutes before giving up. DON'T waste your money! Go anywhere else. No one is home here.

Quality has changed. Always has great luck with them before, but after an hour on the phone with their very helpful salesperson, what I received was worse than what I could buy at a big box store. I was assured the blinds I was ordering was made from a material that supposedly cut down on heat on my big west-facing windows. Instead, the blinds came and were broken when I tried to close them. The color was so bright due to cheap material that the room is glowing and so hot now we haven’t been able to use the room and have had to eat on the other side of the house while we wait for them to reply to our two emails and two texts. They now switched to AI, and it’s NO reply to help us fix the problem. We will try calling again tomorrow so we can stop running AC 24/7 due to the room being so hot.

Ordered 3 total blackout blinds for $930. Received 2 with no issue. 3rd blind spent 2 weeks traveling the globe with no label, and arrived in Bubble Wrap, no shipping box. Mfr'd in Hanoi VN, shipped to Virginia via Shenzhen CH, Anchorage AK, Louisville KY, Oakland CA, Santa Rosa CA, San Pablo CA. Santa Rosa CA, Oakland CA, Louisville KY, South Charleston WV, Roanoke VA and Fishersville VA regional distribution center. Called customer support 2x. First time, "We will call you back in 24 hours." Never called back. Unboxed bubble wrapped delivery forced a text with pic of the partially opened bubble wrap, then a 2nd call, asked to speak to supervisor as I couldn't understand the rep from INDIA. Finally hung up and guess I'm out $320. Awesome experience was not this one.

This company does not respect a cancellation of an order. I was sent blinds that I had cancelled the first day. They refuse to take them back or refund. I would never recommend them. I never got a receipt because there was NO confirmed order.

I would never use Select Blinds again. I wasted 400$ on blinds that went into the trash. They told me that their outside blinds are not supposed to fit flush to the wall. That's BS. I have several more shades that fit flush. The 3 I just received all hang downward at an angle, and you see the top of the mounting system. I would only suggest this company to an enemy. On top of it all, the customer service folks do not know their tail from a hole in the ground. They just hang up or say nothing of any use.

I love my blinds and the company was so easy to work with. I ordered them a bit too long and they sent me another set without hesitation. I absolutely recommend this company.

WARNING: Think twice before buying motorized blinds from SelectBlinds. Their warranty appears reassuring until you actually need them to honor it. I purchased five expensive custom motorized blinds. Two stopped functioning after the required reset process, and SelectBlinds has dragged this claim out since March 21, 2026. I have endured 23 emails, multiple phone calls, repetitive troubleshooting, video submissions, and a replacement remote that solved nothing. SelectBlinds then approved replacement blinds twice—first in writing on March 25 and again by phone on June 3. Neither approved replacement was fulfilled.

Purchased a honeycomb blind with automation. The blind arrived with ZERO instructions on how to install and more importantly, how to establish a connection between the remote control and blind. I called customer service and the service person sent me the instructions. However, they were for a different remote control system. I had to call back and spent 45+ min on the phone with another customer service rep only for them to ask me to send them pics of the remote they sent me and to say they'd get back to me within 2 days. I spent a total time of 2 hours on the phone with them to try to get this resolved and never did.

Poor quality. One is falling off the rod, been installed for just 1 month, 2 will not roll up. Very disappointed.

I have made several purchases from Select Blinds, and I have found spotty quality. Had to get warranty replacements on a high set of Top down/Bottom up Tri Blinds, and even the replacements were not made well. Also purchased vertical blinds and most of the panels broke, and they no longer manufacture or sell this style of blind, nor did they offer any replacement options, other than place a new $700 order. I suggest, even though their pricing is reasonable, that you buy from a different company.

Extremely poor response to warranty claim. 1 of 3 shades delivered damaged (by UPS in shipping I suspect). Delivery package damaged enough at delivery- I would have refused if I was home. 2 shades were as promised and, in fact, quite nice. Good luck getting through to get a replacement sent. Used online return site (I think AI bot...) the same day shade delivered and received a confirmatory email. No further f/u. 3 phone calls to customer service in India-all promised response in 24-48 hours. To this point NOTHING. I will never again order from this company with this warranty/service.

Updated on 07/24/2026: I just received an email from Select Blinds from Jessica. She reached out to me and asked what was going on with my exterior solar shade. She stated she is going to ship out a replacement of the damaged exterior motorized shade. I appreciate it that someone there at Select means actually honors their warranty and didn't have me keep calling. Sending pictures texting getting hung up on for almost 2 weeks. I will keep my fingers crossed that Jessica will send out the Replacement shade. Have not received the shade until August, which is fine but way to go Jessica and helping Select Blinds finally handle a great customer service its customers.

Blinds consistently fail after 3 to 5 years. A warranty option was offered on a specific blind I purchased through their website (but not others marked as ineligible), then was denied for being out of warranty. If you must but these, purchase the longest warranty they offer and hope for the best.

I have been going back and forth for MONTHS! We’ve installed shutters on 6 different windows. No problem. The hinges on this last window were put on wrong. Customer service person has had me send photos twice. I’ve explained repeatedly. Every time, he comes back saying the “production department” wants us to check and see it we have them backwards. REPEATEDLY!! We’ve installed SIX windows of these! We know what we are doing! They will not just accept that the product was made improperly and just send us a replacement. I am opening a case with the BBB.

DO NOT BUY FROM THIS COMPANY! The product quality is terrible. Motorized shades do not work!!! Wands do not hold a charge, nor do they illuminate as specified in instruction manual to indicate charging status. The blinds worked for one day, then a beeping noise occurred at the headrail with a flashing red light and each blind (2 large blinds) would go up but only part way down??

Just received new shades and I can see the build quality is not the same as the ones I bought in 2019. The blinds are lighter and the top down feature has a plastic tap instead of the button the older ones had. The shades pull down uneven and when the window is open kind of flop around. The tension is different. No magnet to lock the top in place. The last ones pulled down even and locked in place. Not so with these new ones. Disappointed in the build as they seem to skip on quality while prices remain high.

Writing this review knowing absolutely nothing will be changed by this terrible company. We spent several thousand on blinds and after a couple of charges to the electric shades, two wands quit working. They are still under warranty, and I simply want replacements. Customer service is horrible, we can't understand each other, they refuse to allow me to speak to anyone else. Now they want photos, which will show nothing since it's an electrical problem, and still no guarantees they will replace the wands. When I was spending my money, the customer service rep. was great to work with and spoke English, so we understood each other. Now that I have issues, I cannot reach that rep. anymore, and I am getting nowhere with this company. My recommendation is, no matter how much you are saving with this company. DON'T DO IT!!!

Buyer beware. You will wait and wait and wait for your 3 day blinds… At three weeks and counting… Not even scheduled to ship for weeks now… But even that is a mystery. No ability to talk to anyone that can actually help. Discounts promised and not given. A complete grift.

This company does NOT honor warranty claims. I've been attempting to get replacement blinds for my 5 year warranty for the past 3 years to no avail. Every time I contact the the company I get a new excuse. Do not use this company or trust anything they say. It is horribly ran and the customer service is no good. I have never dealt with a company that operates so unprofessionally. Again.... Do not trust...

My experience with Select Blinds has been an absolute nightmare. We needed 28 blinds; 13 of which are on windows that are 16'-17' in the air. After a lengthy and painstaking process of trying to get the right measurements and providing Select Blinds with detailed drawings, the representative we were working with neglected to put the order in, resulting in delays and difficulty scheduling with our installer. After 8-13 months, four of the blinds have, one by one, stopped working. We called Customer Service three times requesting to buy new batteries, which they refused to do, suggesting we go through their 10-page Trouble Shooting Guide first. Needless to say, this was not helpful. We are in our 70's and cannot climb ladders 16' in the air to try and become experts on the mechanics of blind functioning.

The instructions were haphazardly thrown in the box! Worthless as they were. There is no explanation as to how to adjust the top rail width. The little sliders have an obscure double cam loosener/tightener that is extremely difficult to adjust. It has to be adjusted perfectly in order to snap the lever into closed position. Also, the stupid little pieces of tape need to be removed just before installation to prevent the whole top rail from moving! All this could have been explained in the instructions if you had just TESTED your instructions before throwing the little paper in the box. You’re welcome for doing your job for you!

The light filtering zebra shade material is extremely cheap. We were not informed in the website that they do not come with individual chargers anymore. This is not fair. My three motor blinds came broken. One blind's charging port is hidden. The second motor blind is 3 inches longer and does not go up all the way. My third blind motor gets stuck at the end where the plastic piece does not come back down. It is uneven. The material is cheap and it's already tearing. The customer service has held me on wait for one week and did not get back to me. The reps also hung up on me. The reps also gave me a template answer on week two to wait a week, in which I told them, "I already waited one week, I'm not going back 360 with you. Get me higher up." This is when he decided to order my chargers that didn't come with the blinds. I feel like they are cutting corners. I am still waiting to know what they will do about these malfunction blinds.

I ordered over $5000 worth of Zebra blinds from this company, and almost all of them were either damaged or the wrong size. Worst quality and customer service of any company. I filed a warranty claim per their website instructions, and they rejected it. They don't stand behind their satisfaction guarantee posted on their website.

DO NOT USE THIS CROOKED COMPANY!!! Terrible customer service, extreme delays in delivery. When I could wait no longer, they refused to cancel my order. I was going away and put a hold on my deliveries, and somehow the blinds were returned to the manufacturer, and they said I would have to start the whole order delivery nightmare again. I told them to just cancel my order and they refused. Not only that, but they said if the blinds got damaged in the back-and-forth delivery, that would be my problem, and I would have to put in a claim to make the blinds again. Unreal!!!! Horrible people, stay away. I am disputing with my credit card company and hope these people don’t get a dime of my money.

Quality is not good. Do not buy from this company. They told me a remake was going to happen on 3 blinds and then I was told they would not. Terrible quality. Do not buy from them.

Extremely disappointing experience. I would not recommend SelectBlinds based on the customer experience, product quality, and how their policies are presented. We placed a custom order believing we were protected by their advertised “Fit Protection,” but when issues came up, we learned the protection is far more limited than the way it is presented during purchase. In my opinion, the advertising gives customers a false sense of security, while the actual terms leave you with very little real protection unless you catch every fine-print limitation upfront. Had the limitations been made clear and transparent at the time of purchase, we would have made a different decision.

Ordered 3 blinds to replace broken ones in my master bedroom. The blinds have gaps between several of the slats and the spaces in the 2 columns on each blind where the lift cord goes is very large. I had only one low lamp on in the bedroom and from the outside these blinds offered zero privacy and the vertical holes look like there are string lights hanging down from 2 sections on each window! I can no longer get dressed in my bedroom. They stated that I must have expected blackout blinds, which I did not.

Three Weeks later and the blinds still have not arrived. Called customer service and they decided to gaslight me by saying they are on schedule despite the order and website saying they would arrive by now. They got quiet after I read them the timeline from my order but still refused to do anything about it. They said a supervisor would call me back. Surprise, they never called. Do not believe the timeline on orders or their site. They are lying to you and have internal policies that differ from what they tell customers. They also have no mechanism to make customers whole.

Avoid this company, unless you want to be out a good bit of $ for a product that doesn’t work. Ordered cellular shades advertised as total blackout. Measured according to the provided specifications. The “click to fit” shades are apparently designed to press against one side - which results in significant gapping on one side. This looks terrible as it’s obviously uneven, but more importantly it renders these useless as blackout shades. The only offered solution is to cram cheap weather stripping into the gap, which makes it look even worse and does not actually fill the gap, so the shades still do not function as they are advertised to.

We are disappointed after spending more than $500 on an order. The blinds lack 1/4 inch fitting our opening, so we will add wood shims to make them fit. And one thing we can’t fix, the “cordless” option on your site is misrepresented by the picture, showing the ability to lift your shade with a simple push. The same description and picture are noted on your Roman shades, your roller shades, and your solar shades. The Information link also show ‘Cordless’; This is just the old fashioned spring tension —pull and adjust, the same as we had 50 years ago. There is no lift, so the picture and description are misleading. There is no return or discount offered unless you pay an extra $17 per window for an “Advantage” warranty. Customer service was not concerned at all for satisfaction, even when we called the day we received them. $500 is $500 to us; to them, it’s nothing.

Blinds do NOT stay up. I asked for an alternative mounting option or a return. All they would say is that it is my fault. Perhaps they are right. It is my fault for buying their crap.

We needed to replace the Top-Down, Bottom-Up (TDBU) blackout shade in our master bedroom. We carefully read the descriptions on SelectBlinds.com and placed our order. When the shade arrived, we were very disappointed with its quality; it does not match what we thought was described and shown on their website, and the shade's top and bottom do not stay level. Select blinds will not accept returns or give refunds, so we are out $215.