Select Blinds Reviews
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I explained my situation to Rovena about my disappointment with my order being delayed for two weeks. Rovena explained that after a certain time she's unable to cancel my order, however she did attempt to find a way to compensate me due to my order delayed. At the end of our conversation I was satisfied because of Rovena's actions. Rovena is very kind, respectful and knows how to mix real life situations while performing her duties. That's what I call a BALANCED customer service representative. Focused and open-minded. I may have said a lot or not enough about Rovena. But one thing for sure is I wish I could speak to her everytime I have any concerns. Thanks Rovena for making my day.
Several months ago, I ordered a remotely powered Roman shade for the window in my kitchen. Over the months, I and another very capable young man have been unable to install the shade. There is a problem with hardware and the depth of window with regard to the battery pack. Today, I finally called Select Blinds and spoke with customer service representative, Rovena **. Ms. ** immediately understood my ongoing issue with the remotely operated Roman shade. Since the issue could not be readily corrected to allow the shade to be installed, Ms. ** issued a new order for the same shade with a manual method of raising and lowering the shade.
She requested that, once the new shade arrived, I donate the existing remotely powered shade to Habitat for Humanity. The willingness of Ms. ** to help and to retain the goodwill of her customer for Select Blinds was incredibly appreciated. I will return to Select Blinds for other window treatments and do recommend Select Blinds to everyone who is in need of new window treatments.
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It was very easy to order the samples and place an order over the phone. The person who assisted me, Brett, was thorough and confirmed the information to ensure the order was accurate. The shades arrived and they were exactly as expected. When I emailed Brett to order more shades, he responded the same day with a call and placed the order for me. Also the company honored the promotion that was available on the day I ordered my samples. Terrific customer service, and we are really enjoying the product.
Thank you so much for taking the time to share your amazing experience with us thank you for choosing Select Blinds!
Brett provided excellent service. He was patient and walked me through the entire process. My window situation is unique and he took the time to carefully examine the setup and to make sure I understood my options. He sent samples promptly and followed up exactly when he said he would. He was courteous, professional, and thorough. It's important that all the details be exactly right for a custom product and I feel confident that this has all been handled correctly on his end; I'm eager to see the finished product, knowing how meticulously Brett considered all the factors involved. He made sure he wasn't satisfied until I was. Excellent customer service!
We are so impressed with the speed in which we received samples and personal phone call from Brett **. We followed up and he honored his best discount so we ordered woven woods for 3 main rooms in our home. They are beautiful, clean, coastal, and just what we wanted. They were also very simple to install. We love the cordless option and the top down option for one of the rooms. So happy with them that we just ordered the same for our bonus room through Brett. Highly recommend Select Blinds and be sure to ask for Brett **!
We were redesigning our master bedroom and needed something to completely block the sunlight from the East in the morning. I opted to call Select Blinds and work with a Design Specialist rather than figuring it out myself. Provided the measurements and the Specialist recommended a few things like getting a liner to completely block the sun. Paid almost $800 for 4 Roman shades.
When the items came, I installed it myself and realized the material is cut shorter on each side. Waited for the next morning to see how it plays out and my fear became a reality when a significant amt of light passes thru the gap, and it is even magnified when the light hits a wall and reflects back more light into the room. Tried to call Cust Service who repeatedly told me they specify it on their website that they deduct around half an inch in total from the measurement. I said the Specialist did not mention it to me and had I known, I would have reconsidered probably doing an outside mount instead. Supervisor said they cannot accept a return and instead offered me a discount for my next order! Help please!
My name is Brian Royston, and I am SelectBlinds' brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options
The website says send in the window frame width and they will subtract 1-1.5 inches so the shade fits. I sent in a 38" wide frame. They sent me 38 ⅝" wide shade. It won't fit and they keep telling me it is within the margin of error.
My name is Brian Royston, and I am SelectBlind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options
We have been long time Select Blinds customers and have always been happy with their product and service. We ordered the luxury motorized blackout shades because my husband is a first responder on night shift and I've being undergoing cancer surgeries and treatments. We needed the shades with side tracks so that there would be complete darkness allowing us to sleep regardless of the time of day and also help reduce the heat coming in from the windows. We ordered 4 shades. Of the four we ordered, only two worked. The other two kept getting stuck on the tracks when they would move up or down. The side guides on the dysfunctional shades are different than the shades that work (they are all the same type of shade).
I contacted the company and was asked to send in video of the measurements of the window as well as video of the shades that weren't working. I did all of this and asked for a refund. I was then told that I would have to send the shades back for inspection and if they inspected them and found them to be working properly, I wouldn't get a refund. I sent them back, but I also asked that when they test them, that they send me video of the test with the measurements (same as they asked of me) and the shades set up on the tracks that there were to be installed with.
Long story short- they received the blinds, sent a video of them hanging freely- not on the tracks- with no measurements to prove they were my blinds and said they worked just fine. 2 MONTHS LATER and I'm still going round and round with customer service. I keep getting the same response saying they work fine and the same video. I have repeatedly asked them to test the shades on the track and provide measurements and show the side guides since they are so different from the other blinds. NOTHING.
This is the WORST customer service I have ever received. I have no shades in my windows right now and no refund! I WILL NEVER, EVER PURCHASE FROM SELECT BLINDS AGAIN! This used to be a great company- I don't know what has happened to have it turn into this. Save yourself the hassle and don't order from this company.
Hello Elizabeth,
My name is Brian Royston, and I am SelectBlind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options.
Regards
I purchased 4 motorized dual shades and 4 manual lift dual shades. There is a lot to be disappointed about. I regret purchasing the motorized option. It is not worth the added expense. Programming the remote for the multiple shades is a nightmare. It is much easier to just lift up the lesser expensive manual shades. The wifi hub is another programming nightmare and is another worthless expense. I misunderstood and thought it was necessary for remote control function but it is not. Select Blinds will not accept a return/refund for this item.
All of the blinds are cut more than the 1/2" - 1 3/8" less than the measurements that Select Blinds says is customary. The online warranty system worked well for the claim I submitted for one shade that arrived broken. The chat option is very sketchy. The operators on the other end are too informal. I had the feeling I was chatting with a very bored person who hates their job. The first issue I used the chat option for was a blind that I measured 1/4# too long and it makes a big difference with dual shades. But this blind was also a full 2" shorter in width. After some back and forth the rep offered to send a replacement for a nominal fee.
The other issue I used chat for was to ask about returning the wifi hub. I was told no, they don't take returns for anything. I said I understood that custom-measured items couldn't be returned but didn't think the hub fit that category. They said they would check further and get back to me. I received an email a couple of days later that said they were sorry but the hub could not be returned. That was all. So be mindful of what you think you need and want as far as upgrades and extras. Because the added expense is probably not worth it. Keep expectations low.
Hello C,
I am very sorry for the negative experience you have had with us. My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options.
Regards,
I purchased a single blind to test out the fit, and was not satisfied with the gaps of light that penetrated through the sides of the blinds. I had a multi day back and forth with a customer service rep, and had to send 3 photos, only to be told they won't be issuing me a refund DESPITE the fact I placed a second $800 order for five more blinds of a different type. Super confusing considering they have a "FIT satisfaction guarantee" all over their site. Doubtful they will make this right, so I'm likely going to cancel my other order since I don't trust this brand and purchase at Blinds.com, because they have way better customer service.
Hello Brad,
I am very sorry for the negative experience you have had with us. My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options
Select Blinds author review by Jami Barnett, Ph.D.
SelectBlinds manufactures custom blinds and window shades in a wide variety of materials, colors and sizes. You can shop online and then order a sample of the materials you’re interested in before making your final selection. SelectBlinds is a part of the SelectShops company and is headquartered in Mesa, Arizona.
Child safety: All products sold through SelectBlinds comply with the U.S. Consumer Product Safety Commission’s standards. Many of the blinds can be upgraded to a cordless system, and all corded blinds come with free cord cleats to help keep cords out of the reach of children and pets.
Free shipping: All products under 94 inches wide ship for free. If your windows are 94 inches or wider, you’ll have to pay $70 per oversized item.
Warranties: All SelectBlinds products come with a free three-year limited warranty. It covers defects in materials, including brackets and internal mechanisms, and workmanship. You can extend that warranty or get a five-year unlimited warranty for an extra fee. The unlimited warranty covers all types of accidents and damage.
Free samples: SelectBlinds will send you a free sample piece of any blind or shade, so you can make sure you like the look and feel of the material. If a product is on sale when you order the sample, SelectBlinds will honor that sale even if it ends before you receive your sample and make your purchase.
Selection: SelectBlinds has a huge selection of blinds and shades for windows. You can get wood blinds, vertical blinds, interior shutters, roller shades, Roman shades, solar shades and much more. Because they’re all custom made, you have more choices in size and color than at many other stores.

Jami Barnett, Ph.D., is an experienced researcher, and she believes consumers have a right to clear and honest information about products. In her role at ConsumerAffairs, she thoroughly researches products and companies by interviewing experts, reviewing research studies, reading governmental regulations and investigating customer service responses. Her work gives consumers the information they need to make smart purchasing decisions.
Select Blinds Company Information
- Company Name:
- Select Blinds
- Address:
- 7420 South Kyrene Road, Suite #119
- City:
- Tempe
- State/Province:
- AZ
- Postal Code:
- 85283
- Country:
- United States
- Fax:
- 480-264-1479
- Website:
- www.selectblinds.com
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