Select Blinds Reviews

I received a call from Select Blinds customer service manager. I was offered a 50% discount on new blinds or a $400 credit. I appreciated receiving a call from management. Although we were not able to completely agree. I agreed to take the $400 credit in order to resolve the concerns. I notice that the wording in the description have change; therefore, there would be less confusion next time when ordering.

I am very upset with Select Blinds. I ordered blinds a month ago. Got them in and they were the wrong size. I did everything they asked of me. I emailed them pictures with the measurements and they determined that they did indeed send the wrong sizes. I honestly feel I should of been refunded my money since I did not have them send me new ones.

I recently ordered 2 separate bamboo blinds from Select Blinds. One was a cord mount, and the other was a cordless mount. I am very pleased with the cord mount blind (the mounting depth is 1 1/2" and the color is great, quality is great too). It fits nicely in my old 1920's window. The other blind (cordless mount) did not fit the depth of my window at all because the mounting width is 2 1/2"!!! This was not specified on the website at all. This makes a huge difference in how far it sticks out from the window (especially older windows that have extra interior molding). I ended up having to pay for a new blind with a cord, and was told to discard of the other blind (so wasteful!). It is a shame because I thought the quality of the blinds were great, and was looking to finish the rest of my house. This was a trial run and I was not satisfied. I learned my lesson about the cordless blind with this company, but will be going to another company in the future.

Several weeks ago I ordered 2 sets of extra-wide faux wood blinds for our sliding glass doors. The valances provided, which are supposed to attach with magnets, keep falling down. Our dog now barks at us every time we touch the blinds because he thinks something is going to fall on him! I requested replacement valances that attach with hooks - I can't tell if the problem is the many dents in these extra-wide headrails, which may keep the magnets from attaching securely, or just that the magnets are too weak to hold these wide, heavy valances. Over the past month their customer service has promised to send replacement valances twice. We have not received any replacements, and their customer service has now stopped responding to my emails and web inquiries. They should supply valances that attach with hooks for extra-wide blinds.

Select Blinds have resolved my issues and followed up multiple times to make the situation right. They seem to care but are overwhelmed at times it seems. Thank you for fixing the problems.

I got ahold of someone & got it fixed. Will order the rest of my blinds from them

I ordered from the site last night 4/11/17 at 10 PM. I had a change of mind and decided to cancel it but I could not cancel it that night. Since I could not reach anyone there after hours and their website cancel order does not work and ask me to contact them directly. I tried to cancel it the morning at 10 AM via their chat page but their chat page goes nowhere and I just received an email that they will get back to me within 24 to 48 hours. They have a policy on their webpage that said that they have a hold time of 24 hours before they process the order just in case you might want to change something on your order.

I was contacted by customer support and they were able to successfully resolve the issue.

While it is pending,the communication w/Brodie has been ramped up and seems we are working toward closure of this issue.I will still be a client if they uphold their end of the promise.thanks Brodie

The day after I posted this review Brodie from Select Blinds reached out to me and offered me a few options as to how this situation can best be rectified. He was very courteous, articulate and provided me with reasonable options. I was able to think about the offer that suited us the most. I gave Select Blinds one star at the time of this review but am now upgrading my review to four stars. Select Blinds definitely wants to make sure their customers are pleased. I would order from Select Blinds again in the future and I will continue to recommend Select Blinds to family and friends in light of Brodie's assistance and prompt attention to this matter and Select Blinds' attention to delivering excellent customer service.

Problem was finally resolved. They are replacing my original order with a product upgrade.

Select Blinds was able to remedy my situation on the same day I posted my negative review. My order has now been cancelled and my refund is forthcoming. The customer service after I posted my review was very good. I would consider shopping here again.

Needed blinds to complete a house renovation, ordered 8 blinds on 2/6/2018 and received an email stating that some of my blinds would be on backorder until 2/14/2018. Date for backorder passed and no update email or change in status on their website. Went to online help and was told that they were in production, still no status change on website. Waited another week and called, was told that they needed to contact the factory to expedite the order and they would call me back, I was never contacted.

I was glad that Select Blinds reached out to me within 24 hrs after I wrote this review. Additionally, Brodie, the Sales Rep that called me, apologized for the inconvenience and was willing to make amends with me as a customer. He offered to upgrade my blinds at no cost, additionally he was going to refund my money from previous order. He created the order for new blinds to be delivered within 7-10 business days and I already received confirmation via email of that order. If this comes true, I will be a very happy customer and will continue to do business with them again.

I am a long-retired aerospace systems engineer who just helped my daughter (Google "KleinDance Arts") by researching, ordering and installing the blackout roller shades in the nine big windows of her new commercial dance/etc. studio in Santa Maria CA. Much effort, including bids from local specialists and from Home Depot, led me to looking online. We could not be more satisfied in all areas with Select Blinds as our choice to get blinds! Order and delivery was within THREE DAYS!!?? The 9 shades arrived! Drilling into the aluminum frames to install fasteners was easy once you know how (Google that for guidance). I am now an EXPERT, and quick, installer! Do-it-yourself is fun and simple, even if you are not "A Rocket Scientist!"

I ordered vertical blinds on Sunday 3/11/18 and there wasn’t a way to expedite the shipping, so I emailed and bypassed the “wait time”. I got confirmation email saying my order would ship by 3/13/18 and I still haven’t received shipping confirmation so I started live chat and apparently my order’s wait time didn’t get bypassed and customer service said they don’t know when my order will ship. Now I’m screwed because I needed those blinds by Thursday. I won’t order from them again.

I had an issue with the custom blinds I purchased a few months back. I called the company and Brady provided outstanding customer service. He made sure the replacement blinds were ordered and everything was taken care of in a proper manner. Select Blinds cares 100% about the customers and the quality of the blinds they provide. I highly recommend the company! Will use the company for future blinds! Thanks to Select Blinds for outstanding service!

I placed an order on 1/28/18 and am still waiting. I understand things get on backorder but communication would be nice! As of today it still shows my order was to be shipped on 2/18. I have requested updates on multiple occasions thru their live chat and have been told they would send me an email, but have yet to do so. One conservation I was informed material was in and to expect them to ship out the follow week and they would expedite the shipping, still waiting and it's been a few more weeks. Their communication is poor.

After a delayed start and miss communications I received my order for our patio window motorized shades. Installation was a breeze, I was even able to use some of the old mounting holes. Once installed and the remote programmed my wife and I really loved the quality of the workmanship in the shades we ordered. Thank you SelectBlinds, we will be ordering more blinds and shades for our home from you.

Problem solved after working with customer service.

Select Blinds reached out to me to resolve this. They sent me new blinds which were cut a bit smaller and that did the trick. Very happy with their responsiveness.

I ordered 2" American Hardwood Wood Blinds for my living and dining rooms, and they look fantastic. Select Blinds was able to accommodate my very wide (98 1/4") living room window with just one blind - which is exactly what I wanted. I was also thrilled that I could add tape/ribbon to the blinds. The installation was easy, and the blinds fit perfectly. Plus, the delivery was faster than I expected, with the blinds arriving in just a few days. I would definitely order from Select Blinds again.

Dealing with this company is a joke. Sent full order 16 blinds back over the process of 1.5 years dealing with the issue. Sent them videos of blinds. They admitted default. Finally, said they would refund me $$. In the nearing end they would not. Ly new guy on scene says nope not refunding, but will remake them for the third time. And Michael (Customer Service Manager) said that I could "not afford" to buy the new quality he is now sending out to me. Did he assume that since I bought the economical ones first? Rude. Spend hours throughout the past 1.5 years dealing with this company. Yes my blood pressure is up! Will never recommend or buy from them again.

Select Blinds did finally resolve ( after EXTENDED phone and on line chat communication) the confusion and refunded my payment. But I still contend the ordering of Blinds size is confusing on the website.

Seriously the worst! If you have a simple project, they're okay. But if you have something complex, their instructions are inaccurate and they refuse to be accountable for misleading information. A complex problem gets moved over to email, and they take four days to respond with a cut a paste reiteration of what they already said. Customer services seem to have no understanding of how their own hardware works or what their measurement instructions entail. I just wasted almost $700 here.

I ordered woven wooden shades from Select Blinds back in September. I was debating between cordless lift and motorized. Before making my decision, I asked their customer service rep how long the battery life lasts on motorized blinds. I was told approximately 1 year. Given that information, I went ahead and paid extra for the motorized blinds. However, once they arrived they stopped working within one month. I was told by their tech team to replace the batteries and see if that works. They had to be lithium batteries and each blind takes 8 batteries. We have 11 motorized blinds in our house so that cost about $200 to replace all of the batteries.

My first set of blinds arrived with one broken valance. No issues with Select Blinds to replace it. The second came and that was broken, too (the USP for sure both times) and again, SB replaced them without issue. After all 6 blinds were installed and only months later did I discover two blinds were too short to flip up properly. I called them, sent a short video proving that they were missing a few slats and on the same day, SB rectified it with confirming that two replacements will be sent out asap. Great product. Great company. Great prices and great customer service topped with a company standing behind their products. BTW I ordered 6 more blinds for my other home. Did I mention how well they are made?

I am happy to report that SelectBlinds reached out to me to make my order right. They contacted me right away and have shown exemplary customer service. Thank you Katie and SelectBlinds for providing 'old fashioned' service and assistance!

I have used Select Blinds.com for several years and have purchased over 100 blinds for 6 houses. I have never had any of the problems described by other reviews. They have always honored their warranty and the blinds have always fit, with the exception of when I gave the wrong measurements. They promptly send me new shades the correct size. I have also referred many of my friends and clients to them also. Never had any bad feedback.

I have tried calling Customer Service 4 times and each time on hold for over 20 minutes (due to incredibly high call volume regardless of time of day). When asked to put in my callback number, I did and never received the callback. I had an issue with an order and could not get help! I tried live chat and said they would look at my order and email me an update. Never received the email. It has now been a month that they charged me for 2 custom blinds that haven’t been sent. Do not buy from them. Horrible customer service. If you have issues with your order, you are out of luck because you simply cannot get ahold of anyone to help.

During the purchase of 8 faux woods blinds for the house the contact person I had misunderstanding about the time allowed to change some of the purchase as I had not received my samples. When I got the samples I contacted Select Blinds to find out the blinds had already been sent to me. At that point I was quite perplexed. But after they reviewed the phone call they completely stood by my order and are sending 2 new blinds at no cost to me and the 2 I have are mine to keep! The salesperson was named D.J. and he was very helpful and kind. The extension number to contact him is **!! They were very understanding and accommodating.

I purchased two shutters for large windows last year - they looked good and were easy to install. Therefore, I purchased two more shutters for my boys' rooms - same size windows in each room. The first shutters fit great even though the T-frame angle in the top left corner was a little off. Overall-good. I then go to install the second shutter - this is when my problems started. The shutter frame barely fit within the frame - there was no play like all other shutters that I installed. Further, the white piece of wood that goes between the frame behind the shutter was too long. This was my first indication that these shutters were not made to the size I requested.

Received an order of 5 cellular shades. Good fit, right color, but missing necessary click-mount installation hardware for one of them - not a big problem to resolve at all... Not until I tried to make contact. I called four times over this past weekend with similar results each time: "all agents are busy", initial wait time announced as under 2 minutes. After waiting over 15 mins, I was then was told the wait time was now more than ten minutes. They requested my number for an automatic call back, but that never happened. I called three more times over the weekend, same results each time. So, I called again mid-day on Monday, but sadly observed the same exact pattern.

You want to pay more for a bit more custom features, however you can probably get the similar blinds at BLINDS.CA at a third of the price. I purchased the premium faux wood. THE PROMOTION THEY HAVE IS A MARKETING SALES TACTIC TO ENTICE YOU. Blinds.Ca is half or less the price without the sale! There may be other blinds companies that have better prices. You must have 3" or more in depth if you want inside mount otherwise the valances are too short and gaps can be seen on both sides. They state: Minimum mounting space for inside mount 1 1/8". Flush mounting space required for inside mount 3".

One week later, after public relations manager stepping in, the issue was resolved.

Just wanted to give huge thanks to Brady ** who was very patient and courteous with me and wife while deciding what shades to get for our house. Even though I spent more than I wanted to, he made my experience enjoyable.

Spoke with Alexis ** of Select Blinds. I found her to be very knowledgeable, extremely helpful, and overall very pleasant to deal with. She assisted me in answering questions about the product I was interested in and helped me to place my order. Other companies could learn from this one. This is what customer service is supposed to be about. USA based (English as a first language) representatives that take the time to understand and respond to their customer's needs.

This is my third purchase from Select Blinds for custom sized blinds. The first purchase was over 7 years ago via the internet. The price for custom sized blinds got my attention and I decided to take a chance on a company I knew nothing about. That initial purchase is still functioning perfectly and looks brand new. Because of the quality and price I have made additional purchases over the years and have not been disappointed. My last purchase required a call to customer service. I explained the problem and the service representative was courteous and more than happy to assist me. I will continue to purchase from Select Blinds and recommend this company to family and friends.

After 8 years of service, one of the strings on one of my cellular blinds broke. Travis **, the customer service rep I worked with, was an example of what a perfect agent should be. He helped me step by step with the repair process, and I didn't have to purchase a new blind. When a plastic handle arrived broken, he put in another order. Without my asking, upon returning from his vacation Travis checked to see if the handle had been sent out. Since it hadn't, he put in a new work order and emailed me with an apology for the delay. I call that superior customer service.

After my review, the company contacted me and resolved the issue by sending replacements. I have updated my rating and hope they resolve issues quicker with customers in the future.

I've purchased numerous roller shades and faux wood blinds from Select Blinds over the past few years and would wholeheartedly recommend them. The prices can't be beat, the quality of the products is wonderful, they're easy to install and their customer service is terrific!

I tried to order online but had a problem that I thought would be easier to resolve person to person. Customer service called back within 5 minutes of my call and not only took care of the issue but placed the order directly while we were on the phone together. The "frosting on the cake" was a savings of approximately 25% less than I had figured for my online order. I do a great deal of online ordering in my business and my experience with Select Blinds was exceptional, thanks to Alexis ** taking her time to make sure my order was correct and complete.

After struggling to contact SelectBlinds about a messy delivery gone awry, and after losing my temper last week, SelectBlinds went above and beyond to reach out to me via phone and email to figure out how best to resolve the issue. At the end of the day, the problem was a result of broken communication and the delivery service, FedEx, refusing to accept the package at the delivery point, thus unfolding the series of unfortunate events.

2 out of 6 blinds were visibly damaged. After speaking with Select Blinds call center operator Brady **, I was advised to go to the hardware store and purchase items to repair the broken shades. I purchased the 5 year warranty which is the maximum that Select Blinds offers and Brady's remark was "This is kinda tricky". Another favorite saying Brady used was, "You bought 'em. You got 'em."

Alexis is an excellent salesperson. She was able to answer any question I had concerning my order. In addition, I was able to get a great price for my order of blinds due to the determination and quality customer service provided by Alexis.

Alexis (sales rep) was excellent to work with and she took the extra time to ensure our order was correct and offered up additional discounts. We will be returning to Select Blinds and working through Alexis again for our living room and bedroom blinds.

I ordered 4 roller shades from Select Blinds. They arrived very promptly, actually a few days ahead of schedule. However, when my husband went to install them he found that they all were about 1/4 to 1/2 inches wider than our measurements. Since they are for an inside mount we could not use them. He called and the company asked that he send an email with pictures to show the issue. He complied and they sent out the correct width blinds right away. He has installed them and we love them. We would recommend selectblinds.com.

I needed some new blinds for a house we recently purchase so I ordered samples. Got them right away and Nathan was super helpful in helping me with order. I had an order on save and he was able to add another shade and help me with some discount. He was super nice and convinced me to order now and get the sale price even though the three woven wood blinds will not be shipped until the 20th of next month.

It was a pleasure to deal with Alexis at Select Blinds. She was very knowledgeable and easy to work with. Alexis made sure all of the applicable discounts were applied to my purchase. I highly recommend Select Blinds.

Alexis, a consultant from Select Blinds, gave excellent customer service! She spent a lot of time answering our questions so we would be satisfied with our order of window treatments. She talked very clear, was very friendly, and was very knowledgeable of the product. We have ordered from Select Blinds in the past and are excited to receive our new order. Thanks again to Alexis! Your business is successful because of employees like Alexis!!

I went online to review window shade options and found Select Blinds to offer exactly what I hope to achieve in our master bedroom; light filtering for privacy and natural lighting options as well as blackout, cordless, white, customizable fit shades for a great price and dependable quality. I Saved an order in my shopping cart and received an email from Alexis in your sales department and had a wonderful experience communicating with a live person about my questions, comments, concerns and complaints. Alexis listened and responded according to my needs and comfort in making such a transformable purchase. It was a great experience. I look forward to receiving a great product that sparks joy in my home.

I originally tried placing an online order, but it failed to go through. Alexis ** assisted me with getting my order placed. She was tremendously helpful and answered the many questions I had. So glad to have her friendly expertise.

I found Select Blinds through Google and thought I would give them a try. I am redoing my home and found that the website was very easy to navigate. I had some questions on their products. Requested a live chat. The customer service representative that helped me was very informative.

The customer Service Rep (Alexis **) was wonderful! She took her time working with me, and was able to provide a very good price. I will be contacting her again for all my future needs, along with recommending her to family/friends.

The first time I attempted to contact customer service, I had no success, and I felt the time it took for someone to get back to me was unacceptable. However, when a customer service representative did get in touch, the experience was very good. Alexis ** is a good representative for this company, and she helped me through the entire process with skill and professionalism. She is an asset. The only suggestion I have to make is that you make certain that a customer trying to reach you is contacted in a prompt fashion.

Select Blinds does a terrific job of customer service, based on two different telephone support experiences, and with the online live chat function--though I waited a LONG time for the return call. The knowledgeable staff answered my questions, offered useful advice, and took my order painlessly over the phone.

I was very pleased with the experience both via email and over the phone with Ms **. She was very helpful and will to accommodate my needs. I will highly be recommending the product (ie Blinds) and Ms ** as the sales person to go to.

I am purchasing blinds/shades for our whole house. Amber ** was able to place my order and hold it while we double (triple) check our colors, and measurements. She has been super helpful and available. I am excited to see the finished products!

The wait time to get to speak with someone was quite long - 15 min, but once I had Dillon on the line, he was truly excellent. He was able to help me make sure my order was correct and reassured me on the process. Wonderful job, Dillon!

On Sunday, July 16, 2017, I tried to contact Select Blinds by phone with a few questions about their motorized window shades. The website specified that personnel were available until 6 pm PST. I was calling from the East Coast at 8:15 pm local, but got a recorded message with the hours of operation. Turned out they are actually in the Mountain Time Zone, which if I had known would have stopped me from trying to call. So I went to the contact page on the website and filled out an online form, and submitted it. A few minutes later I received an email stating "Please note this mailbox is unmonitored. If you are need of assistance, please send your request to customercare@selectblinds.com"

We ordered 6 sets of blinds. The wands that arrived for 3 of the blind that were the same size were all different lengths. Overall the length of the wands was inconsistent to the sizing of the window. I called to obtain correct sizing. The person resolving it was not interested in correcting the problem and sent six wands of a different color, which I received as a sarcastic response. I attempted to resolve it again by sending photos and measurements and then a single wand was sent after the third attempt and me having to react more aggressively requesting a manager or superior speak with me. They sent additional wands that matched. No apology nor contact from anyone in supervisor or manager status. We enjoy the blinds but the customer service is non-existent and would like to forewarn any potential customers to the potential frustration.

I have been ordering from Select Blinds for years without any previous problems. I misunderstood during my last ordering process and Brady took the extra time needed to guarantee my satisfaction. I have always recommended Select Blinds and after this experience I can say I will continue to refer them. I cannot Thank Brady enough for taking the extra time and making sure I continued to be a happy customer. Thank you Select Blinds!

The agent contacted me by phone and email to ask if he could be of assistance in placing my order. He also wrote that he would give an additional discount on the order. I called him back and he said that he couldn't give me an additional discount - maybe because the online discount for the day was better than the discount that was offered the day before, when he first tried to contact me? However, he did offer to add a longer warranty on the product, and I appreciate that. I would definitely recommend Select Blinds to a friend.

I saved a cart with my order. I needed the color switch before I made the final purchase. Alexis reached out to me and assured me I would still get the discount and to let her know when I was ready. I called her and got everything ordered. She was great to work with! I can't wait to get my blinds!

From start to finish the customer service and sales experience was hassle free and pleasant. Alexis was Very helpful and knowledgeable. I will purchase again in the future and will recommend to friends and family.

Ordered blinds on 5/07/17. Was promised the product in 3-7 business days. The status of my order showed "Estimated ship 7/7 Delivered...", and it have not changed to a week. All attempts to call the Select Blinds failed, finally managed to contact the company via live chat on 13/07. They admitted that my order had not gone to the production. I decided to cancel, but even that was not easy, had to cancel with my credit card. Very dissatisfied.

This is the first time I ordered from Select Blinds. We bought a new house and need to buy shades for the whole house. We ordered 2 bamboo shades to try the product and services before we order for the whole house. 3 days after my order, I received an email saying back order until Oct. I want to change my selection to another shades. Emailed customer service for several days and NO reply. Tried live chat for 3 times and eventually reached Gabe in the 3rd attempt. She said she will help me to change the order selection and will email me back in 1-2 days. Never receive her email!!! Lie!!! Emailed customer service again and only got automatic generated email. No reply!!!

this took back and forth for a few days and Amber was amazing in assisting with this concern. Finally all was worked out, measurements done and shades ordered today. Amber did an extraordinary job to assist with my project and will continue to recommend not only for their products but their excellent customer service.

The gentleman that helped me was extremely knowledgeable and thorough. I really enjoyed the whole process from beginning to end. I wish most customer service experiences were like this. Thanks again for the great service and professionalism.

When I received my order, the color did not match my woodwork. After discussion with Julian in Customer Service, he was very helpful in correcting the matter and sending out a new set. He was very knowledgeable concerning my order and was very pleasant to work with.

Had an excellent purchasing experience with Select Blinds again today. Alexis was such a pleasure to work with and was very knowledgeable. We have purchased from Select Blinds multiple times and we've never had any issues. Fast, easy and affordable. What else can you ask for?

I have purchased double cellular shades for my home from selectblinds.com. After 4 years of use, strings worn out for 2 shades. I called customer services. After reviewing my situation, customer service representative Alexis talked to her manager Michael and they are sending me restring kits for free, even though my shades have been out of 3 year warranty for one year. Good customer services! Kudos to Alexis and Michael.

I made a total of 3 orders, all together included 16 blinds. Wait on the phone was too long (over weekend before July 4th). At times I was on hold for so long that system hung up on me. Also during same weekend, chat was not available when automated phone system stated it would. Service on phone was not available as early as the hours listed on the website. But received professional and friendly service when I finally spoke with someone. Staff included Tiff, David, & Alexis. Alexis was especially helpful. She was quick to resolve an issue for me. She offered (without me having to ask) her extension number in case I needed immediate & further assistance with my orders.

Amber ** provided excellent customer service at Select Blinds! This is truly a custom blind company with the attention to detail and time spent optimizing window treatments for each room to make sure everything fits & looks just right. I sent photos of my windows and Amber helped me find the best blinds. I would definitely recommend them to a friend. Oh, and the price is great - very reasonable for their high quality product. Thanks again!

Our newly built beachfront home has a total of 24 large windows and doors. We need to dress them up to achieve the following objectives: 1. provide best light control due to the direct sun, 2. provide best flexibility to take in the beautiful ocean view, 3. last but not least, the price must be right. We've visited few local showrooms, gotten some quotes. The quotes were all very prohibited.

This was my first time ordering with SelectBlinds. The customer service representative Brady was so helpful and professional and my experience with this company was exceptional. This was a very busy day for this company and Brady gave me outstanding service. I would definitely recommend this company.

Dealing with various customer service representatives in obtaining samples and overall question support has been an easy and frustration-free experience. The reps are knowledgeable, polite, and do make an effort to help the purchase of the blinds easy. If the blinds arrive and are good as Select Blind's customer service staff, then this company is a keeper. Congratulations to whoever hires and trains the customer service reps.

I ordered one blackout pull shade for my daughter and in spite of their advertisement that they only take 5-7 days we did not receive our order for 18 days! I repeatedly tried to contact the company and never was able to talk to a person. I stayed on the phone on hold for up to 25 minutes one time and still couldn't get a live person. I couldn't track the order and finally had to do a live chat where they told me there was a delay. Because it took so long to get it we were unable to help our daughter install it as it came the day we left! To their credit they did reduce the price by 10% but I would have much rather helped my daughter and paid full price then get a discount for poor service.

I purchased Cassette Roller Shades from Select Blinds two months ago and ever since then dealing with these defective shades has become a part-time job. The shades I purchased do not roll up, and the width is incorrect. The website stresses that you should provide exact measurements of the inside of the window frame, which I did. Because the manufacturer did not leave a small space for the blinds to fit inside the window frame (which they do on all other shades as it is customary in the industry) the shades have to squeezed inside the frame. Even if the shades were the proper width, they were very difficult to install. I had to hire someone to help me screw in the brackets into the frame.

Nathan ** was extremely helpful in walking me through the different options and he did a great job of taking the time to make sure I selected the product that would serve my needs best. Nathan was well spoken, intelligent, polite and very professional. Originally I was not going to purchase with Select Blinds after calling with questions and speaking with a sales representative who was a terrible communicator and was very difficult to understand. I decided to call back again in hopes of being connected with somebody else and Nathan recaptured my sale. He deserves recognition and a raise.

Everything was as advertised and easy to do, great price. I don't know if a darker color would've helped, but the only issue is that the light that does filter through is a bit too bright for a bedroom. My kid is sleeping (in late, very late) with eye shades on.

The customer service was great and actually helped me out with my order and gave me a great price. Would definitely purchase from them again and recommend them to other people looking for a similar purchase. Can't wait to get my order.

They finally refunded my money after multiple chats, phone calls, emails, a Consumer's affairs complaint, a Better Business Bureau complaint, lots of headache and almost a month.

Received a damaged item. Kind of understandable. However the 2 hours wait I had to incur to speak to an agent who then needed photos and then another 14 days for a replacement. Not acceptable... Sorry.

I placed an order for two blinds. When I removed them from the box, I noticed that one had a rattle inside like extra screws or something loose that could affect the life of the shade and they were over $100.00 each, so I emailed them asking if this was a Defect. Their customer service department replied that I needed to identify which shade I was referring to (though both shades in this order are identical) and they Also stated "We are sorry to hear of this issue, but do require photos to send to our quality control department". I tried using selectblinds.com chat help Twice, but it is useless and calling them results in just being placed on hold for an hour with no one answering your call. I'm going to try blinds.com for my next order.

I had saved an order in a shopping cart for further purchase. Alexis with Select Blinds called me to see if she could help me. I'm usually annoyed by receiving calls to "sell" me stuff but since I had already had items in my cart and Alexis was willing to help me I appreciated the call. She was friendly and offered me a better deal! I'm super happy.

I put a tentative order in my shopping cart online so I wouldn't have to do it again, while I waited for hubby to accurately measure, and also to view my samples in different light conditions. The next morning I got an email from Alexis at Select Blinds offering me an additional discount if I ordered that day. We played email/phone tag, but was finally able to talk to her. She saved me an additional 40 dollars. Really appreciate it.

I spent 5 months looking for blinds, researching, getting quotes etc. I fell upon Select Blinds and sent in an inquiry and almost immediately was contacted by Alexis. She was kind and patient and very knowledgeable and answered all of my questions. She constantly followed up, was so informative. And I asked a million questions, she didn't even break a sweat and I truly enjoyed working with her very much. I will be referring everyone who needs it to Alexis and Select Blinds! Thanks for making this an extremely easy and great experience!

Select Blinds made it very easy to order samples, chat online, and place my final order (roman shades and faux wood blinds). They also held the promotion that had expired. They also helped me make some final measurement updates.

Alexis was the best. She helped me figure out my cellular blind order and was particularly helpful for the three blinds for the biggest window. I couldn't have done it without her assistance. She helped me double check my order and also was able to apply an additional discount. I anxiously await the new blinds. Thanks, Alexis!

I wanted to give a shout out for great job to Amber ** @ selectblinds.com. She showed great professionalism in handling our order. Right from the beginning, she showed willingness to educate us about the types of shades we should order, some do's and don't's and the pricing. She helped us get the best price possible for our blinds. The quality of the blinds are awesome. I would recommend ordering from Selectblinds.com and ask for Amber **. She is a pro! :)

Great experience with sales person Alexis **. I had saved some items in my online shopping cart. Alexis reached out to me via phone and email to see if she could help with my order and possibly get me some additional savings. I left her a voicemail and she called me right back. She made sure my order was correct and was able to get me some additional savings. Great customer service!

Great blinds at a great price. Customer service is exceptional. Had an issue with several blinds getting damaged in shipping. They replaced them & shipped right away. The sales agents are also great to work with. The 2" Faux wood blinds really look nice installed.

I had saved my order in the cart because I had a few questions. I received a call from Alexis and she was most helpful and placed my order with a few adjustments. She looked up past orders for me and figured out just what I needed. Thanks.

I started out on the Select Blinds website which was very in depth and easy to navigate. Helpful measuring tips were great and free samples were delivered quickly. The process to enter my 13 different window sizes and various shades was straightforward and easy to use. When I had a question, Alexis ** in customer service called me back within 10 minutes of my leaving a phone number. She was knowledgeable, courteous and helped me get an additional discount! The entire experience was user friendly and thorough. I would definitely recommend Select Blinds. I am a repeat customer.

I ordered blackout shades from the Select Blinds website, carefully measuring the width and length, and paying attention to their somewhat idiosyncratic instructions. Four days after I ordered them, I was sent an email telling me that their "supplier" did not make those blinds in that size and that it was a mistake for them to offer that option. I called back to cancel the order and was assured by the customer service rep that he did. Weeks passed without a credit, and I called back again. Again, I was assured that a credit was forthcoming. Less patient, I waited just another week for the credit, no credit forthcoming. This little routine happened several times until I lost patience and went through my credit card issuer. That works, but you have to line up the documentation, including all of the emails and records of all the phone conversations. You shouldn't have to do that because Select Blinds had inaccurate information on their website.

I am very pleased to state that Select Blinds corrected the issue previously stated with 100% satisfaction. It appears there was a miscommunication and the matter was resolved with a replacement order at no charge. It is worth acknowledging the quick response to the matter by the Company who was very polite and thorough in making sure a complete resolution was accomplished. With this type of customer service, I will definitely be ordering again through Select Blinds.

I placed an order for blinds and needed to adjust it, and add to it. This required significant time and effort on the part of the sales rep who was so patient and diligent and thorough in making sure my changes and additions were done properly. He even was able to guide my purchase such that I could acquire more product AND save money. Needless to say, I'm a very happy customer!! Thank you very much.

I am delighted to recommend Select Blinds -- and especially customer support representative Nathan ** -- for a quality product, extremely fast turnaround on our order, and exemplary customer service.

I looked online a few months ago for wood blinds - pricing, not yet ready to buy. I got an email from a rep from company stating if ordered through them could have a better price. I explained that we were not yet ready to buy. I got a return email acknowledging and requesting that when I was ready to buy to contact them. I did not receive any additional emails from the rep pushing the purchase. However, yesterday I was ready to buy and I contacted them and they were able to give me a slightly greater discount. They have been easy to deal with. As long as there are no problems with the blinds when they arrive, I would highly recommend using this company.

I have had all great experiences with Selectblinds.com over the years. This is the first time they have contacted me directly via email offering additional discounts on my giant cart. Any little bit helps with the number of blinds that I ordered this time around. Alexis ** is super friendly and our conversation was short and sweet. I appreciate not trying to be sold extra stuff.

Wanted to let everyone who looks at this website that the customer care and product are outstanding. We reached out to customer care and received a phone call back in a very timely manner. Our representative Nathan could not have been more helpful.

Amber was awesome! I have been shopping around for window coverings for my new home. After research and reading reviews, decided to go with Select Blinds. I have not received them, yet, but wanted to be sure to rate my experience with customer service. Amber went out of her way to make sure I was satisfied and that my order was accurate. I needed to call more than once, because I made a mistake on my order, and found an additional savings. She did not hesitate to assist me with all concerns and was a pleasure to work with. I would highly recommend Select Blinds solely based on the fact that customer service is extremely important to me, and she excelled expectations. I am excited to receive my order, and am certain I will be satisfied. Thank you Amber!

I went into their showroom in Mesa, a beautiful girl named Alexis helped me. She got samples, showed me blinds and went over everything! I got the blinds today and perfect fit! Thank you Select Blinds and Alexis!

I was referred to your company by my son and he said how easy your website was to order from. I was an quick turn around for our special order of room darkening blinds. I have been very pleased with the workmanship so far. Thank you!

We have purchased blinds from Select Blinds several times, and we have always been pleased with our purchase. Our most recent purchase was for our bedroom for which we wanted the room darkening shade. We absolute love our new blind that we can open and close with ease. The shade definitely darkens the room so when the early morning sun comes up, it doesn't wake us. We would wholeheartedly recommend purchasing blinds from Select Blinds.

The quality was sub par and the hinges were incorrect and after I contacted them they didn't help with the issue and a month after the blinds broke and damaged my hardwood floor. So their hinges are terrible, they are plastic, the frame is plastic, and they only have 1 metal piece where they snap the hinges in place.

I ordered 9 'designer' haha faux wood blinds, with the so-called 'professional' measuring and installation. The blinds themselves are ok, but the valances are truly horrible. They are all too short, and resemble parallelograms more than rectangles. I'm assuming that these things are extruded and sliced by a blade, and that the blade itself is just a smidge off 90 degrees. I've been going back and forth for ages over this, and NO I don't want to ship all these blinds back at my expense and have naked windows for Lord knows how long, just replace the ** valances! Also the installer removed and damaged the ONE blind I wasn't replacing, a vertical patio blind, and didn't respond until I asked for a manager.

All of the headrails for my 2" Faux wood blinds were cut shorter than the actual blinds. I reached out to them and they are less than understanding. They tried to tell me that they have to be shorter than the opening to fit, which I understand. The issue is they are shorter than the blinds themselves, which must also be cut shorter to fit the opening which I understand. The problem is the headrail is shorter than everything, so it looks stupid installed. Now they want me to provide photographic proof that they are short, which I have done. Not sure why I would lie about this though. The blinds themselves are correctly sized, so if the headrails had been cut the same size this would be a non-issue. I just hate that something so trivial is so hard for them to remedy. I don't want to jump through hoops to make them feel better. Just fix it already.

On March 22/17 I purchased 3 blinds by telephone. I was told I could get my blinds within 4-5 days if I paid $75. Express delivery. I received an e-mail 48 hours later stating my blinds were back ordered till April 3. It asked to have my $75 back since they could not deliver fast. Instead they put my whole order on hold. I told the person I wanted the order and to proceed with it, not to place it on hold.

I did have a problem, and select blinds was very helpful. They wanted me to be completely satisfied, and I am. You will be too. You can feel comfortable when buying from this company that they stand behind their products and workmanship.

Select blinds did remake the blind for me. However their customer service did not follow up. I went from "were deciding if we are going to remake your blind" to a notice in my email saying that "your blind has shipped." Between these two states there was NO communication from Select Blinds. Upgrading their rating to a 3 star.

What started out a little bumpy has turned into a positive experience. Select blinds resolved my issue professionally and to my complete satisfaction. Seems as though the product I purchased was a new line for them and perhaps not what they expected either. The service has been exceptional and I appreciate the consideration they gave to my complaint. I will try them in the future when I need a new blind.

I had ordered blinds from Select Blinds years ago without any problem. This time I ordered new faux wood blinds for my kitchen and plastic vertical blinds for my bedroom. The box with the verticals arrived in terrible condition due to carrier mishandling, and all the slats and the valance were cracked and I called Select Blinds to replace the order. It took forever to get through to Customer Service. You have to wait hours before you get someone to get back to you so I used their online "chat" which also didn't seem to be available, or I got constant updates as to when an agent would be available and instead of the time span going down it was going up, so I had to wait longer. I had to call them a few times to find out the status of my replacement blinds and commented that as the blinds were damaged my order should be a priority. They assured me it was but in actuality it still took 1 1/2 weeks to replace them.

Product I order was very nice and easy to order and install. I had a problem with one of the products in my order and that was after their rep helped me finalize the order. When I tried reaching out for customer service post delivery the process took forever. I had to wait on hold for very long, representatives did not call me back when they promised, and they were not familiar with their own product line and so things they promised me to fix it they later retracted. I would not reorder from them.

There are absolutely no customer service with SelectBlinds.com. You can call at any time of their hours of operation with no luck of reaching them. Unless you speak with sales. I made an order and was charged the full amount. I see the charge on my credit card on the same day. After a week, I did not see any tracking of my order. I reached out to them. They said the order price was wrong and need me to add another 100 dollars to the order. I checked the website and called back to request for the current discount which came out to 250. They said the order can only be at 290. I requested for them to cancel the order instead. They transferred me to a cancellation department which never picked up the call. I tried calling at different days and different times. I end up disputing the charge with my CC.

I ordered 5 blinds on sept 10th with the measurements taken by select blinds preferred installer. I paid him $75. Select blinds charged my card in advance when the order was placed. It took 5 weeks not 3 days and over a dozen calls to get my order. The blinds were manufactured wrong and are too small. "One is even 30" too short. They are not answering the phone, emails, or vet chat. Worst customer service ever. My only option is the dispute the CC charge and it's been 2 month... Do not buy from them...

I was helped by an agent through the chat function and my problem was quickly resolved.

I have been wanting these types of blinds forever and I finally came across an awesome sale at Select Blinds. We bought sixteen blinds and I was very nervous because we had to purchase the blinds that were mounted outside the frame. We added 4 inches in width to all our measurements and they block the light out well. If I could do it again I may only add three inches to the width. But they look really good and I love the fact that I can have too much natural light with the top down, yet still have the privacy I want. Since we are extremely challenged in DIY it took us a bit to figure out how to mount the frames, but once we got one, the rest were one quickly hung. Highly recommend this company! Great quality and excellent sale price.

Website efficient. Selection of products well organized. Video instructions were helpful. I placed my order by phone. Phone representative was very knowledgeable in the blinds I inquired about. Shipping on time (standard), product received without any damage. Thank you for a job well done and a value on the blinds ordered.

I recently purchased a set of the top down bottom up window blinds for my bathroom. They fit perfectly and I plan to purchase more blinds from Select Blinds. I really liked the way they fit and worked. I especially liked that they are cordless. My next room to purchase blinds for will be my living room. I would recommend Select Blinds.

I escalated the situation to the VP of the company and he resolved the problem. I was sent the correct shades at no extra cost to me. I am happy with the product and thank the VP for standing by the company's "satisfaction guarantee. I still wish the whole process did not have to take a month of me publishing negative reviews and dealing with their unethical customer service department but I am glad that it was resolved, in the end. I may order shades from them again because they do have good products and a VP who is an advocate for the customer.

I ordered a total of 5 window treatments. One of them being a 2" faux wood blind. The mechanism where the wand attaches that is used to open or close the blind was bent, so when the blind was opened or closed the valance would completely pop off. Long story shortened, I called many many times. First I was told 'we will send you magnets to extend the valance out'... This did not work. The valance is heavy and would slide off. Then I was sent replacements blinds, TWICE. All were also bent.

I ordered two large black out blinds. They are not inexpensive. The internal strings on one broke. I texted the company with the order number and they said they'd replace if I sent a photo of the blind. I have now emailed with photos on five occasions and tried to get through on live chat and telephone and have been unsuccessful in all attempts to get a response or replacement blind.

I will never purchase blinds from this company again. I purchase 2 identical blinds, both black in color, one blind came with black brackets to hang the blind from the wall but the other blind came with white brackets. I have been trying for a month to get Select Blinds to send me black brackets for the one blind but still do not have them. Every time we call they say they will send them out right away but we still have not receive the correct brackets. The last 2 time they promised to send the next day and email us the tracking number for the shipment, none of which never happened. Stay away from this company. If there are any problems you will not get satisfaction.

We ordered the arctic white. According to a sales rep we talked to on the phone, it's the brightest white. We received the blinds today and these are more vanilla than arctic white. Very disappointed with the experience with Select Blinds. They offered to send me the color samples to arrive 3 days later to determine if I was sent the proper color. This defeats the purpose of ordering online to expedite the whole process for semi-instant gratification. Now, the kicker is that I was told if this was the correct arctic white (more warm than arctic), then we have to pay another 50% to correct the issue. So much for customer satisfaction. I would definitely order from competitors that have non-deceptive and accurately named colors.

The blinds did not have the pre-drilled holes they were suppose to have. We had to do that and it caused a pull in the fabric. The instructions were poor and L brackets were so big they show above the blinds. Further, the screws were of so low a quality they stripped during installation and we had to purchase higher quality mid-project. All-in-all installation was a nightmare that took hours. One good thing I can say is the fabric quality is good.

I contacted select blinds and requested samples, several samples on two different occasions, which were shipped free of charge. Later, when I placed an order, the rep (Brittney ** ) was courtesy and professional. I received a follow up email that same day. And also when it was discovered there was a delay on the fabric I wanted, they gave me a date when the fabric would be in and since I ordered ahead of time it was no problem for me. I also received an email when the shade were shipped out. I was also told to inspect each blind and if there was a problem, I could return them within 10 days (of their arrival), even if the mistake was in my measurements and receive replacements if needed. They were all made exactly as described and the quality exceeded my expectations. I am not associated with this company or anyone who works for or with them.

I ordered blinds from Select Blinds on December 7th. A person named Danielle ***** took my order. Select Blinds immediately charged my credit card. She claimed that she would send me an e-mail with contact information and status verification. After receiving no communication, I called and Ms. ***** and she told me that she had made a typo in my e-mail address and would send me another e-mail with the information and her e-mail in case there was a problem. I still received no communication.