Select Blinds Reviews

Several years ago I furnished all of my windows with Select Blinds and they were great. NOT ANYMORE. I order a shade for my office and it was poorly constructed, the seams were uneven causing the shade to not lay flat. I submitted a claim, complete with videos and pictures and my claim was denied. DO NOT WASTE YOUR MONEY.

We purchased the premier select blind brand black out blinds 7 years ago and the blinds worked wonderfully. So when we did a remodel which included new windows, we ordered another thirteen of the same this year. The blinds are up and look great; unfortunately the quality has eroded since our last purchase. The blinds twist and bend when you try to push them up. This was simply not the case seven years ago. We spent A LOT of money on these. My husband bought blinds for our office at a fraction of the price and although not black out, they look good and work great. I'd rethink purchases at Select Blinds. They are no longer worth the money. (Select Blind Purchase Order #**)

I have order from this company before and the first time I had no issues. The second time the quality of the woven material is different because they changed companies on where they get it. They also cut my blinds 4 inches too short and said it was my fault and they would not honor the blinds. I can reorder with a 60 percent discount though. Just not happy and I was blamed for the mistake. I would use them on other windows but the material does not block out any light and is totally see through.

DO NOT USE Select Blinds. They are horrendous. The blinds that are supposed to be no hardware do not work. I've spent hours and hours over 3 calls and 4 months trying to get new tape or a credit. All run around.

I ordered my first blind from this company with no problems. I then ordered a second blind. The order came in instead of 61 x 61 it was 61 x 32. I called they said they would send out another blind. They did I waited 2 weeks for this one to come in. It does and there is a crack in the blind AND the blind was the wrong width once again. I took photos and talked with customer service. They said they will send out another blind. I Called to speak to a supervisor the next day and felt I should be compensated for my 2 blinds gone wrong. I said If I made the errors you would not have refunded me so all I am asking is some compensation for my troubles calling and waiting and now my window has been open with no blind on it as we took the other one day and threw it away. They had me on hold and came back and said they would give me a store credit for the same amount to use for another blind.

Have previously used this company in ordering new blinds for 4 other windows without issue. Ordered measurements came back with exact same measurements without any issues. New blinds fit perfectly. Latest order for a sliding glass door; used old slat from previous blind as a measurement, which was 82" in total length. Input that measurement into order-form and ordered. New blind arrived, it was only 80", being 2" too short. Company says that order was correct, and that there might be a 2" 'variance' in received item. Why the hell would I add on an extra 2" to overall length? If an opening is "x" inches long, then the new blind should be exactly "x" inches long. NOT 2" short. Forget about their "Fitment Guarantee".. But of course, they said I could order NEW slats...

When I tried to install the blinds, the brackets were incorrect for the type of installation that I specified when ordering. After multiple phone calls attempting to get different brackets, I was told they were the correct brackets and that they would not send me any others. I sent them pics verifying that they were incorrect and would not work but they insisted that they were correct. Laughable! Now I have non-returnable blinds with incorrect brackets rendering them useless. My only solution at this point will be to try to source some other brackets that will work. I will NEVER buy from this outfit again.

I tried to get information about how to install the No-Drill blinds that they sell. They just kept sending me the instructions for the regular bracket type blind and a small note about the No-Drill blinds. Their customer service is nonexistent. I say, don't order from them. You will be stuck with no support. If I could give no star I would. Bad, Bad, Bad.

I ordered a rechargeable motorized shade from Select Blinds with remote control. I have 6 of these already from manuf (Comfortex, Hunter Douglas), already. I received the shade with no documents to charge it, synch remote to shade, card said I must install their app on my phone to synch shade to remote. After 6 calls, their call center in India (barely intelligible) would not pursue warranty return for repair OR credit. They sent me 19 page user manual and 5 page troubleshooting guide.

If I could I would give them no star. I ordered curtains from this company. I deferred to the agent when I placed the order; I ended up also purchasing a rod because I was told it would ensure that the curtains were the proper size. I ordered a 91" rod. The rod didn't come in the original order so had to call to get them to send it. When I go to hang the curtains the panels are 96" EACH!!?? The manager says this is not agent error!! Are you kidding me! Avoid this company.

Wow, after just over a year (out of warranty), my blinds are starting to fail one after another. We spent over $3000 for blinds and when the first blind (Top down, Bottom Up) locked up and we could not close the blind, I contacted their customer service. Not only could we barely understand the representative, as he was of Indian accent, he had no idea how to resolve the issue and asked that I send a video without providing any details as to how to send it or where to send it. He just kept repeating himself, saying "exactly" over and over. I advised a video would not provide any details as the blind simply would not close, he would respond by saying "exactly". When I asked where to send the video, he said "Exactly." When I asked if I could speak with somebody else, he said, you guessed it, "exactly." Don't buy from these guys, their products are junk and you will be so disappointed.

Before ordering, we had completed Select Blinds' Measurement Worksheet, and the sales rep assured us that ordering by phone would not be an issue. Twice, I reiterated my need for a product model that would fit a .75" interior window depth - so I was extremely disappointed to receive 2" deep shades, which are not suitable for this application. This very clearly violates the terms of Implied Warranties. After not hearing back from Select Blinds' support team after "2 days," during my second call I was told my issue was still being investigated. I also explained that these were 2 (office) shades of a possible 11 (dining + living room) shade order. After stating I had already waited 2 days for resolution, I was then suddenly informed that the case had already been evaluated and that I could receive a 10% discount. Support reps were barely intelligible, rude and dismissive. I would not buy again from this company. I do not recommend this company.

Shoddy construction. Months out of warranty it completely failed. An agent offered to look into a courtesy replacement. When I checked a week later a second agent told me it was out of the question. I’ve spent $1700 on shades with this company.

I have ordered multiple times from Select Blinds. For the last year+ I have used one of the people on their design team who has been a great help to me. Last Fall I ordered exterior solar shades to be able to watch television, etc. in my living room during the high sun hours. These shades are casting an unbelievable kaleidoscope effect in my room. See photos below. After numerous lengthy calls with their customer service all I get back is a text saying this isn’t their problem….

Purchased a pair of pleated-fold panels for a bay window. The curtain fabric is of good quality but the panel hooks are plastic and somewhat brittle. The hooks are also fused into the curtains and cannot be replaced. On one panel, the hook was completely missing, on the other, the hook snapped when it was attached to the curtain rod. The company has sent replacement hooks but have not addressed how to replace the current hooks that are fused into the panels. At this point, I have two panels that are not completely attached to the rod.

Select Blinds has terrible Customer Service. I placed an order with a gentleman who did not follow my instructions. My Roman shade arrived with no pleats. I paid over 200.00 for 18 inch of material. When I called the customer service representative would not work with me. Do not waste your money!

WARNING! We received our custom pull-down blind with matching header about three weeks after ordering. When we opened the package, a piece fell out which we determined to be the left mounting gear on the header. The gear is extruded with the end cap of the header, so the two pieces are supposed to be one. We immediately called customer service and sent them photos of the damaged parts. They said they would send replacement caps in 4-5 business days. Two weeks later, we had to call again because the caps never arrived. Then we were told they'd put a rush on the caps (We couldn't mount the blind without them). They have yet to arrive after a third call to customer service, who kept saying they would refer the matter the production team--an entity that is apparently overseas.

After spending over $2000 on my Select blinds order I’m beyond pissed. After a month and still not receiving all of our order and seeing some was sitting in some city in China and some in Vietnam and not moving I called the number under the help tab. The phone number connects you with someone in another country. I couldn’t understand him and he couldn’t understand me so I asked for a number in the states for customer service and was told I have to talk to the “off shore customer service “. Again under the help tab it says you can text them so I sent a text and never got a response. Customer service sucks. Now let’s move on to the product after I finally got all my order. One of the shades was for a wide window 5’ and after it was installed the two ends of the shade swoop up and the center sags and looks like hell. It appears to me that a wide window should have more of the strings that help support and lift the shade.

If you like to call customer service and be berated and abused by people in India who barely speak English, buy from Select Blinds. If you like to be hung up on so you have to call back four times, order from Select Blinds. WORST COMPANY I HAVE EVER USED and I am in my 60's so that says a lot. Horrible, mean people know nothing about the products and refuse to give you any help whatsoever. When you say you can't understand them, they hang up on you. Nice.

Awful, in one word. I called first to try to ensure that my order would be correct. The blinds did not work in my window but since they were made according to the order, which again, was based on talking with one of their customer service people, they would not do anything about it. All I needed was a replacement valance but they would not help. Their FIT guarantee is very misleading and they did not honor it in my case. I would never do business with them and I would be wary of any online custom blinds for this same reason.

ANOTHER OFFSHORE SCAM! This is the worst company. They sent me 3 defective blinds and I have been calling and emailing them endlessly for two weeks. They promise to call and email me back with a resolution and never do. DO NOT ORDER FROM THIS COMPANY. And all their customer service team is in India and they never let you speak to a supervisor. DISGUSTING!

THE WORST COMPANY I'VE EVER DEALT WITH. PLEASE GO ELSEWHERE. After a month, I still did not have simple vertical blinds. Their customer service is USELESS. They give you false information, false tracking information, and finally after 6 weeks, I received only the track... no veins, no mounting brackets, no instructions. Then I had to try to find my missing parts and had to give up. I filed a dispute with Paypal to get my money back so now I have to wait another 1-2 weeks to get my money back because while Select Blinds could have refunded me, they refused to because of me contacting Paypal. Paypal said they had no reason to hold the refund, but they are. They are HORRIBLE.

I bought a curtain with up/down motor on Nov. 20 and got it Dec. 9 with broken engine (doesn't open/close). I filed a warranty claim, I've sent two emails, tried online chat twice. No answer at all. It has been 10+ days. Online warranty says they process it in 48 hours, still open over 10 days. Filing a chargeback with my credit card.

Use a different company for shutters. If I could give them a zero - particualy for customer service I would. I opened the package and was missing the instructions. They sent me only tops and bottoms of a frame - and when I called them they said that was "extra" and I should use their mounting instructions with a frame. The Frame fit the window so tight that the only way to mount the frame would be to attach to the extra mats and they said you have to attach to the outside of the frame. The outside of the frame is not flat - so I call them up and they said it clearly said that in the instructions. I worked with their designer and I paid the money for the insurance if it did not fit.

I sent the company the correct measurements and trusted them to make the correct deductions to fit two blinds into a double window space. Unfortunately the tolerances were so tight that though the blinds themselves fit into the double window opening, there was not room for the four brackets to hold them up. About 3/8" too long. Customer service rep said their measurements were correct and they could remake the blinds but would charge me for them. I asked if I could get an extra middle support and was charged for that.

In anticipation of ordering blinds and shades for a new home we placed an order for a large shade to observe the quality and service before ordering more. The shade arrived with a broken chain mechanism right out of the box making it impossible to install. The shade itself is a lovely fabric and what I had hoped for. The customer service rep assured me that a replacement loaded cartridge would be shipped immediately. Today, 10 days later customer service cannot answer where the replacement is. The website shows that it has not shipped. They will not tell me if they even have the part and need to check with production and call me when they know.

We got and installed our blinds today. They were easy to install, nice quality for a nice price. A little slow to deliver product, but still giving a 5 star rating. I will certainly be a repeat customer. Saved $$$ buying from Select Blinds. Thank you.

The "selectwave" (best seller) faux wood blinds are defective in function. I ordered two sample blinds for sizing prior to placing an order for 35 blinds. I installed one and found that the blinds were longer than measured (can be up to 6 inches longer) although the packing list indicated the correct size I ordered. The blinds operate on a tilt to open the slats. The problem is they sent the blinds 6 inches longer so you must pull the blinds out of the window case and down the wall to completely lengthen the blind to make the tilt happen. Then you push it back up and sit it inside the sill. Functionally inadequate! When I called to complain about how they actually operate, they truly did not care.

I called customer service because I received a coupon that would save me $30, SELECTBF5, 2 days after ordering my $600 blinds. Syeed, the customer service agent, stated he asked your team to honor the coupon and you would note since the item was in production. Even though it is not complete, shipped, or delivered. I explained to Syeed that I purchased a new home and would need more blinds very soon and if the customer service team will not honor a $30 coupon then I will not be making any additional purchases for my home from this company. He said he was sorry and that the Select blinds customer service would not honor the coupon.

I am giving 3 stars because the customer service rep DID try to help me but the problem with with the product itself, namely defective adhesive. The shade installation was adverstised as no fuss, no muss in that you didn't need a drills or screws, etc. The adhesive was supposed to hold indefinely and was advertised as extremely strong. None of that is true! The adhesive lasted 3 weeks! Needless to say we are very disappointed. Fortunately, my husband is very handy so he was able to save the day by installing the shades with, you guessed it, a drill and screws! We should have gone that way from the beginning. I had a rough year healthwise. I am much better now but I look to the little things in life to give me pleasure. We like the look of the shades and they fit into our home office nicely. The shade itself is well-made but the adhesive is for the birds! I didnt' need this stress and drama in my life right now.