Select Blinds Reviews

They made it right.

Updated on 06/04/2026: Select Blinds poorly manufactured our blinds in such a way that they cannot be installed. They did not router the grooves long enough to fit the hardware they provide. So they can't be mounted. Those issues are in addition to poor general / sloppy construction. They have advised my wife that the blinds are manufactured to their standards and so will not issue a refund or replacement. It's shocking they are willing to lose a repeat customer (which we are and have been for years) over their mistake. These are bad people. Scam 'customer service'.

Very disappointing experience with SelectBlinds. We purchased 7 custom blinds after relying on their advertised “free FIT Protection,” which gives customers confidence when ordering custom-measured products online. After we had a fit issue, we were told the protection apparently had to be selected at checkout, even though it was free, and that there is a 4-blind limit. Neither of those limitations was clear to us when ordering. Had we known that missing a free checkbox would remove the protection entirely, or that only 4 blinds would be covered, we would have handled the order very differently.

I ordered shades for two windows to test run before ordering for my entire house, thank God, because I will not be using this company for the rest of my windows. I measured, ordered, and received the shades very easily. Website was easy to use and coupon codes and sales are plentiful. This concludes the positive feedback.

If I could give a zero I would. Cloth window treatment with snags and poorly made. They look like a poorly sewn blouse is handing from my windows. Customer service was difficult to understand and hung up on me when I asked to speak to a manager. CS told me I need to "dress" them each time I raise and lower them...mind you they are at a corner kitchen windows where I would need to climb into the sink to "dress". I ordered damaged blinds and now stuck with them.

Top down, bottom up Levolor cellular shade purchased 1 year ago. Blind has been used only a handful of times because it is in a guest room. Top down function works, but shade can't be lifted from the bottom. I notified customer service and included a video as well as a copy of the item listed in the original email which includes original order number, size and color. After review, I was notified that the shade would be replaced. Evidently, the color they decided to reorder was a different color than the one that was broken. (A different color shade from my original order.) Customer service insists that I was notified by phone of the replacement color and will replace this shade with correct color only if I pay for replacement with a "30% goodwill discount".

We have ordered more than $7000 in blinds installed 5 of them and tried to program, following online, instructions and a phone call that is obviously out of the states (who read me back the instructions I had already walked through). A work order had been generated with the instruction I video the steps and problem, 4 days ago, with A 24-48hr turn around. Just called again, they asked for the same video. Communication to resolve is poor and so far have been unsatisfactory.

Absolutely terrible experience from start to finish. I ordered Roman shades after speaking with their team and specifically asking which option would work for my windows. I was told only one style would fit properly, so I trusted their recommendation and placed the order. When the shades arrived, they stuck out awkwardly and clearly did not fit the way I was promised.

Just bought some blinds for our nursery. We were looking for blackout shades. We found some that were marketed in the product description as "blackout" and followed SelectBlinds instructions to add 4" of height and width to our measurement for over mounting. From experience, we understood there would likely be some light peaking on edges, but that was acceptable to us. Once we received the blinds and installed them, we were surprised to see that the blinds stuck out about 4" from the window trim. Not only does this leave 4" of gap around all edges, but the shades look awkward sticking out that far. So far customer service is telling us that "blackout" means blackout material shade, not that the product itself is blackout. Semantics, but in the end is just false advertising to get business. Careful on all their product descriptions. Otherwise would not have complaints. Material seems fine for price, install is easy.

Customer Service is replacing the shade. I apologize for the negative review. Select Blinds was very responsive to my issue and we’ll be purchasing many more blinds from them.

Just spent nearly $400 on a single kitchen shade, only to find the cheapest looking and feeling shade possible. The customer service was equally awful! Go elsewhere!!!

Ordered replacement parts from Select Blinds for an order we placed several years ago. The order was for 4 items and consisted of a pair of brackets for the cellular shades and 2 hold down pins for the bottom of the shade. They sent 2 items; both were absolutely wrong and not even close to what we ordered. We never received either the brackets or the pins. We've talked with them a few times and received a lot of promises and apologies. The last time we called them, we were told that their "team" couldn't provide the items requested because they're not being made anymore. This is patently false. I have already ordered the items from a different vendor. The problem is that they refused to provide a complete refund.

Poor quality. Some type of clamp marks on 20% of the blinds. Lose design, very hard to open and close. The width I ordered came 1/2 inch below. Select Blinds said that would work better. Looks terrible. Will not refund. Very hard to deal with. Stay away.

We ordered from Select Blinds in the past and were very happy. However, our last order in December of 2025 was missing the edge pieces. It took over a month of texts and calls to finally get someone to promise to send the tracking info on our to-be-re-made blinds. That was in January. It’s April, and still no blinds and no contact. Just spent 15 minutes on the text customer service line and was forgotten. On hold with the 888 phone number now. This time, I was told that the blinds will not be remade and that there is nothing wrong with them. The tech refused to elevate the call to someone else.

Review: I ordered custom motorized Roman shades and what I received was completely unacceptable—defective units with broken motorization and visibly contaminated fabric. The product was unusable from day one. SelectBlinds acknowledged the defects and approved a warranty remake. That should have been the end of it—but it turned into months of delays, follow-ups, and zero accountability. I repeatedly contacted customer service and was given inconsistent answers and no clear timeline. At one point, a customer service agent even escalated my case for a refund due to how long this had been dragging on. Instead of honoring that, the company reversed course and denied the refund, citing policy—despite the fact that the issue was caused entirely by their defective product and failure to deliver replacements.

They are taking care of the issue with a new blind.

We recently ordered and purchased 3 blinds for our skylights. The ordering process was super easy, so we had a replacement on the phone help us out. Needless to say, our card was charged in a second. The order took approximately 2 weeks. Now we have opened the boxes and started the installation. Only 1 blind is as we ordered it. Tech support was not helpful. The installation did not get completed today. We have to disassemble 2 of the blinds to flip the motors. I'm pretty sure we will look for another provider.

Several years ago I furnished all of my windows with Select Blinds and they were great. NOT ANYMORE. I order a shade for my office and it was poorly constructed, the seams were uneven causing the shade to not lay flat. I submitted a claim, complete with videos and pictures and my claim was denied. DO NOT WASTE YOUR MONEY.

We purchased the premier select blind brand black out blinds 7 years ago and the blinds worked wonderfully. So when we did a remodel which included new windows, we ordered another thirteen of the same this year. The blinds are up and look great; unfortunately the quality has eroded since our last purchase. The blinds twist and bend when you try to push them up. This was simply not the case seven years ago. We spent A LOT of money on these. My husband bought blinds for our office at a fraction of the price and although not black out, they look good and work great. I'd rethink purchases at Select Blinds. They are no longer worth the money. (Select Blind Purchase Order #**)

I have order from this company before and the first time I had no issues. The second time the quality of the woven material is different because they changed companies on where they get it. They also cut my blinds 4 inches too short and said it was my fault and they would not honor the blinds. I can reorder with a 60 percent discount though. Just not happy and I was blamed for the mistake. I would use them on other windows but the material does not block out any light and is totally see through.

DO NOT USE Select Blinds. They are horrendous. The blinds that are supposed to be no hardware do not work. I've spent hours and hours over 3 calls and 4 months trying to get new tape or a credit. All run around.

I ordered my first blind from this company with no problems. I then ordered a second blind. The order came in instead of 61 x 61 it was 61 x 32. I called they said they would send out another blind. They did I waited 2 weeks for this one to come in. It does and there is a crack in the blind AND the blind was the wrong width once again. I took photos and talked with customer service. They said they will send out another blind. I Called to speak to a supervisor the next day and felt I should be compensated for my 2 blinds gone wrong. I said If I made the errors you would not have refunded me so all I am asking is some compensation for my troubles calling and waiting and now my window has been open with no blind on it as we took the other one day and threw it away. They had me on hold and came back and said they would give me a store credit for the same amount to use for another blind.

Have previously used this company in ordering new blinds for 4 other windows without issue. Ordered measurements came back with exact same measurements without any issues. New blinds fit perfectly. Latest order for a sliding glass door; used old slat from previous blind as a measurement, which was 82" in total length. Input that measurement into order-form and ordered. New blind arrived, it was only 80", being 2" too short. Company says that order was correct, and that there might be a 2" 'variance' in received item. Why the hell would I add on an extra 2" to overall length? If an opening is "x" inches long, then the new blind should be exactly "x" inches long. NOT 2" short. Forget about their "Fitment Guarantee".. But of course, they said I could order NEW slats...

When I tried to install the blinds, the brackets were incorrect for the type of installation that I specified when ordering. After multiple phone calls attempting to get different brackets, I was told they were the correct brackets and that they would not send me any others. I sent them pics verifying that they were incorrect and would not work but they insisted that they were correct. Laughable! Now I have non-returnable blinds with incorrect brackets rendering them useless. My only solution at this point will be to try to source some other brackets that will work. I will NEVER buy from this outfit again.

I tried to get information about how to install the No-Drill blinds that they sell. They just kept sending me the instructions for the regular bracket type blind and a small note about the No-Drill blinds. Their customer service is nonexistent. I say, don't order from them. You will be stuck with no support. If I could give no star I would. Bad, Bad, Bad.

I ordered a rechargeable motorized shade from Select Blinds with remote control. I have 6 of these already from manuf (Comfortex, Hunter Douglas), already. I received the shade with no documents to charge it, synch remote to shade, card said I must install their app on my phone to synch shade to remote. After 6 calls, their call center in India (barely intelligible) would not pursue warranty return for repair OR credit. They sent me 19 page user manual and 5 page troubleshooting guide.

If I could I would give them no star. I ordered curtains from this company. I deferred to the agent when I placed the order; I ended up also purchasing a rod because I was told it would ensure that the curtains were the proper size. I ordered a 91" rod. The rod didn't come in the original order so had to call to get them to send it. When I go to hang the curtains the panels are 96" EACH!!?? The manager says this is not agent error!! Are you kidding me! Avoid this company.

Wow, after just over a year (out of warranty), my blinds are starting to fail one after another. We spent over $3000 for blinds and when the first blind (Top down, Bottom Up) locked up and we could not close the blind, I contacted their customer service. Not only could we barely understand the representative, as he was of Indian accent, he had no idea how to resolve the issue and asked that I send a video without providing any details as to how to send it or where to send it. He just kept repeating himself, saying "exactly" over and over. I advised a video would not provide any details as the blind simply would not close, he would respond by saying "exactly". When I asked where to send the video, he said "Exactly." When I asked if I could speak with somebody else, he said, you guessed it, "exactly." Don't buy from these guys, their products are junk and you will be so disappointed.

Before ordering, we had completed Select Blinds' Measurement Worksheet, and the sales rep assured us that ordering by phone would not be an issue. Twice, I reiterated my need for a product model that would fit a .75" interior window depth - so I was extremely disappointed to receive 2" deep shades, which are not suitable for this application. This very clearly violates the terms of Implied Warranties. After not hearing back from Select Blinds' support team after "2 days," during my second call I was told my issue was still being investigated. I also explained that these were 2 (office) shades of a possible 11 (dining + living room) shade order. After stating I had already waited 2 days for resolution, I was then suddenly informed that the case had already been evaluated and that I could receive a 10% discount. Support reps were barely intelligible, rude and dismissive. I would not buy again from this company. I do not recommend this company.

Shoddy construction. Months out of warranty it completely failed. An agent offered to look into a courtesy replacement. When I checked a week later a second agent told me it was out of the question. I’ve spent $1700 on shades with this company.

I have ordered multiple times from Select Blinds. For the last year+ I have used one of the people on their design team who has been a great help to me. Last Fall I ordered exterior solar shades to be able to watch television, etc. in my living room during the high sun hours. These shades are casting an unbelievable kaleidoscope effect in my room. See photos below. After numerous lengthy calls with their customer service all I get back is a text saying this isn’t their problem….

Purchased a pair of pleated-fold panels for a bay window. The curtain fabric is of good quality but the panel hooks are plastic and somewhat brittle. The hooks are also fused into the curtains and cannot be replaced. On one panel, the hook was completely missing, on the other, the hook snapped when it was attached to the curtain rod. The company has sent replacement hooks but have not addressed how to replace the current hooks that are fused into the panels. At this point, I have two panels that are not completely attached to the rod.

Select Blinds has terrible Customer Service. I placed an order with a gentleman who did not follow my instructions. My Roman shade arrived with no pleats. I paid over 200.00 for 18 inch of material. When I called the customer service representative would not work with me. Do not waste your money!

WARNING! We received our custom pull-down blind with matching header about three weeks after ordering. When we opened the package, a piece fell out which we determined to be the left mounting gear on the header. The gear is extruded with the end cap of the header, so the two pieces are supposed to be one. We immediately called customer service and sent them photos of the damaged parts. They said they would send replacement caps in 4-5 business days. Two weeks later, we had to call again because the caps never arrived. Then we were told they'd put a rush on the caps (We couldn't mount the blind without them). They have yet to arrive after a third call to customer service, who kept saying they would refer the matter the production team--an entity that is apparently overseas.

After spending over $2000 on my Select blinds order I’m beyond pissed. After a month and still not receiving all of our order and seeing some was sitting in some city in China and some in Vietnam and not moving I called the number under the help tab. The phone number connects you with someone in another country. I couldn’t understand him and he couldn’t understand me so I asked for a number in the states for customer service and was told I have to talk to the “off shore customer service “. Again under the help tab it says you can text them so I sent a text and never got a response. Customer service sucks. Now let’s move on to the product after I finally got all my order. One of the shades was for a wide window 5’ and after it was installed the two ends of the shade swoop up and the center sags and looks like hell. It appears to me that a wide window should have more of the strings that help support and lift the shade.

If you like to call customer service and be berated and abused by people in India who barely speak English, buy from Select Blinds. If you like to be hung up on so you have to call back four times, order from Select Blinds. WORST COMPANY I HAVE EVER USED and I am in my 60's so that says a lot. Horrible, mean people know nothing about the products and refuse to give you any help whatsoever. When you say you can't understand them, they hang up on you. Nice.

Awful, in one word. I called first to try to ensure that my order would be correct. The blinds did not work in my window but since they were made according to the order, which again, was based on talking with one of their customer service people, they would not do anything about it. All I needed was a replacement valance but they would not help. Their FIT guarantee is very misleading and they did not honor it in my case. I would never do business with them and I would be wary of any online custom blinds for this same reason.

ANOTHER OFFSHORE SCAM! This is the worst company. They sent me 3 defective blinds and I have been calling and emailing them endlessly for two weeks. They promise to call and email me back with a resolution and never do. DO NOT ORDER FROM THIS COMPANY. And all their customer service team is in India and they never let you speak to a supervisor. DISGUSTING!

THE WORST COMPANY I'VE EVER DEALT WITH. PLEASE GO ELSEWHERE. After a month, I still did not have simple vertical blinds. Their customer service is USELESS. They give you false information, false tracking information, and finally after 6 weeks, I received only the track... no veins, no mounting brackets, no instructions. Then I had to try to find my missing parts and had to give up. I filed a dispute with Paypal to get my money back so now I have to wait another 1-2 weeks to get my money back because while Select Blinds could have refunded me, they refused to because of me contacting Paypal. Paypal said they had no reason to hold the refund, but they are. They are HORRIBLE.

I bought a curtain with up/down motor on Nov. 20 and got it Dec. 9 with broken engine (doesn't open/close). I filed a warranty claim, I've sent two emails, tried online chat twice. No answer at all. It has been 10+ days. Online warranty says they process it in 48 hours, still open over 10 days. Filing a chargeback with my credit card.