Samsung Refrigerator Reviews

Excellent value for the money and love the egg holder, extra-large for double pack eggs. The other draws are large also. Very happy!! Also if you have a whole house filter for your home you do not need a filter for the refrigerator saving you money.

Left behind. No updates were ever provided for the smart refrigerator. After 4 years most of the smart apps on the refrigerator will no longer work. Samsung will stop paying the licensing fees on the apps as well so you're left with a very expensive screen that basically does nothing useful.

We have had two Samsung refrigerators since we moved and left our first one behind. Ours is a 2015 Samsung French Door Model RF30HBEDBSR. Love the pull out drink drawer and the easy outside access door.

Constant trouble with the ice maker...19 calls for repair...ice maker replace three times but still having trouble. We have been weeks without ice cubes. We do understand that ice makers are a problem in most models and most makes but we have had this model for five years now and think there ought to be a solution. Everything else about this model is just fine. Sad to have an ice maker stand in the way of perfection.

Had nothing but issues with ice maker - Samsung is very responsive but only because I'm still under 1 year warranty - but that's ending soon and I'll be SOL and I'm already experiencing issues. Great fridge - but it has some mechanical issues.

Very disappointed and will never buy another Samsung appliance. During the first year the bins in the doors began cracking and order replacements. After six months, the bins began to crack again. The ice maker leaks which causes leaking in the water/ice area.

Beautiful on the outside JUNK on the INSIDE - Just built by 4 year olds - NO QC - if you are Lucky might run for ever BUT most are not Lucky. Bought a Samsung RF18 for my RV - got it in and running - used it two weeks and turned it off. Next year (NOW OUT OF WARRANTY) only the freezer worked. Spent 10 hours with three different service Techs to determine there was a Short in the fan wiring that could not be Fixed! Out of Warranty and Not Serviceable - Did I mention it was JUNK. Do not Buy SAMSUNG - you have been warned! Wish I was.

The size is bit small otherwise it is a great refrigerator. The counter depth ones are little problematic, I used to have Whirlpool and it was awesome as it has all the requirements and looks also great.

We have overhead cabinets and we’re looking for more space and an appliance that would fit. We always had enough fridge but never enough freezer. This model gave us everything we wanted and is beautiful and efficient.

We are using Samsung refrigerator since 12 years, we have faced no problem with it, but one thing I want to say - technician from company is layman or untrained. They have to see to it. Else refrigerator performance is good. Cooling is good.

We purchase this Fridge for our RV which was screaming for a full sized Fridge. It is lightweight, perfect in size, very quiet, doesn't create excessive heat and most importantly has a low power draw. We have owned it two years and remains issue free and takes the abuse we RVers tend to put on a fridge. Highly recommend.

I am writing this letter to inform Samsung and Home Depot of a very real problem that my family and I have with one of your products. We bought a refrigerator on November of 2017 from Home Depot. Very good looking fridge. The sales personnel talked up a very good advertise for it and it was priced very good. Also we were told by Home Depot that it had a 2 year warranty. We didn't think anything about extending a warranty due to the Samsung name being strong in our household. Samsung phones to Tv's and computer monitors. Until March of this year 2019 hit.

If you want a great product to last you at least 5 years don't buy Samsung. Do research. Bad bad product!! Not only does it breakdown but no service guy will touch Samsung refrigerator with a ten foot pole. So now forced to go out and buy new one, 2years old. If you have Samsung come to your house to look at it be prepared to spend hundreds before they even diagnose it - Fan, ice maker and condenser. Fan goes bad and if you don't want to buy new one be prepared to completely give up ice maker because it is too expensive to fix. Would be easier to buy new one. Internet is filled with livid people. Less than one star!!!!

Ice maker froze up after out of warranty (of course). Couldn't find a Samsung repairman in our area. Call general repairman. Paid $168.00 for him to tell us to take a blow dryer and defrost it when it happens again. Needless to say, we do not use our ice maker.

I would rate this refrigerator higher but ice forms behind the cover in back of the inside of the fridge which then stops the fan and then ice builds up and it's all downhill from there. I have lost a lot of food. Samsung, as far as I know, has not addressed this problem. The problem seems simple to fix as the heating element in the back where the water freezes is not adequate. About every 4-5 months I have to remove the inside cover and use a blow dryer to melt the ice.

The refrigerator was purchased by the previous homeowners less than five years ago. They had it serviced 3 times prior to us buying the home in July 2019. My husband and I have had 3 service calls just since July 1st 2019 each problem different from the last.

The refrigerator and freezer are great. The crispers seem to work well. But the meat and cheese tray seems to get a lot of dripping and ice forming under the drawer. The ice maker is horrible and noisy. Since owning the ice maker had to be replaced and makes very few cubes a day.

Refrigerator quit and repair people had it running three times but it kept quitting after running for 6-7 days. Parts were back ordered for 30 days on one repair. After 90 days of no fridge and losing $$$ of food we finally ordered a new GE.

We bought this fridge at Sears in 2012 during a Labor Day sale. I don't recall what it was about this fridge that stuck out to us. The salesman wouldn't let us purchase the fridge without the extended warranty. "I cannot let this fridge leave this building without this warranty," he said. I was angry, but did as told and bought the warranty for $300. Turns out he was right, this fridge has been pretty bad. The ice maker has had issues from Day 1. Ice also often builds up on the bottom and causes the fridge to stop chilling. Then we're dealing with chiseling out the ice and getting the floor all wet. It has to be totally defrosted monthly. Overall it is not a good unit. However the fridge is sitting right next to me so I don't want to say anything aloud as it may overhear me and completely crap out. I am superstitious like that. Lol!

I had this appliance less than a year and the ice maker started freezing up. Repaired twice and continues to freeze up. Finally the repairman said it was a production fault and there was no repair. This refrigerator was very expensive item for such poor service.

I purchased this refrigerator in December 2016. Four months later the ice maker froze up and I'm sending emails to Samsung. None of the things they asked me to try helped. I just kept defrosting the refrigerator and trying different things. They finally sent a repairman that replaced the ice maker and a few months later I was back to defrosting the refrigerator again. Then in December of 2018 the fan behind the back panel in the refrigerator froze up and I had to replace that. Now I have to defrost my refrigerator every month or two to keep it working. Lots of trouble and a headache to have to do this all the time! Samsung told me that my model was not listed as one they had problems with!!! I wish Samsung would do something about this wide spread problem.

Both caused the same problems after a year from purchase. I will never purchase a Samsung refrigerator even if price is better as repairs and aggravations outweigh money spent. Never buy!!! Just bought two new GE refrigerators which last forever.

Purchased all Samsung appliances for my new kitchen, the refrigerator is by far the worse of all the appliances. Ice maker makes very little ice, enough to fill two tumblers a day. It quits and needs to be reset in order to start again. The overall size and room is small, I bought a 4 door two for freezer and two for fridge, not the best choice. It looks good, but not user-friendly. Hard to get the drawers out to clean.

Stupid box keeps freezing. Suspect a bad evaporator. Have to constantly break out the ice from the refrigerator section. Online support was useless telling me to tilt the refrigerator 2 degrees. Won't buy one like this again.

There is not quite as much room as I expected. Also one of the door shelves broke in the first 4 months. The company was great and sent out repairman who ordered and mailed new shelf. Overall very happy with this fridge.

Sometimes it can be a little difficult finding items in the lower freezer drawer. Especially if the item is at the bottom of the drawer. Otherwise, the freezer keeps food very frozen and is not a real problem.

I love my Samsung counter depth fridge. I have the one that has the option of using 25% as a fridge or freezer. Awesome! I love the option of giving it a cold blast surge when I put warm food away after a meal, also.

Samsung is not what it used to be! Junk! And they refuse to do recalls on their items. Mostly refrigerators! Especially the ice makers! Garbage! Don't take my word. Just go to YouTube - put in your model number!! Over 3 grand later!! ** Samsung! Time to move on!

I bought the fridge because of price and look. It looks big at first glance, but when you open it - Wow, what a disappointment. Just not enough room. Also, had a lot of issues with getting the temp settings right when first purchased and it's noisy fridge. If I had it to do over I would look a little longer and compare models.

On several models of Samsung refrigerators the ice maker freezes up. Samsung won’t do anything about it. Samsung needs to recall the refrigerators! Do not buy a Samsung refrigerator unless you don’t care about your ice maker.

I have the French door model with a pullout center refrigerated door and bottom freezer. I like the way it is laid out. The shelves move and some pull out to reach the back of the refrigerator. For someone who is a little short it is great. The ice maker has a design flaw and there is a lawsuit. We have had 2 replacements more if I do not do the following: About every week I pull out the ice bin and check for the ice build up in the back of the unit and remove what I can and dry it out using towels. You cannot use a hairdryer as this will damage the unit and take it out of warranty. When I leave to go out of town I turn off the water supply to the refrigerator and turn off the ice maker on the refrigerator panel. I also put a towel down, this way if there is any buildup then I can pull the towel out with the condensation build up on it. Other than the ice maker it is a good model.

I have had this refrigerator for approximately 1 year, I absolutely love it. I do not know the exact model but it has the freezer on top with an option to change the settings to allow the top to convert from freezer to normal refrigeration which is how I use mine for added space. I never hear it running, absolutely the quietest refrigerator I have ever owned. I have the darker charcoal looking finish, love it.

I really like this fridge because of the price point. Although I do have a couple of issues. First being I hate that no matter what temp you put the fridge on you will have to eventually manually Defrost because there is no option to do it by itself. Second even after googling how to defrost it you have to basically take it apart and do it yourself no matter what. Thirdly I wish there was a way to either turn off the door open alarm or adjust the time. Overall, I’m pretty happy with my purchase and would definitely recommend as a good starter fridge.

Overall, the Samsung has performed well. I have an ice maker on the door and in the freezer so the issue I am experiencing is not catastrophic but is annoying. Intermittently the freezer ice maker stops working. Internet research indicates this is a common problem with Samsung refrigerators.

We love the flex with 4 French doors. We are always short on refrigerator space. We have a little freezer outside for our larger items. The size of our kitchen space determines what size refrigerator we are able to buy.

This a wonderful Refrigerator. Lots of room and very strong door shelves. One holds a gallon of Milk and a gallon of Pickles at all times. There is truly an abundance of LED lighting. I also enjoy the power cool and freeze features. The only thing that is the slightest of issues is it's very hard close the freezer door quietly in the middle of the night. There is a pretty loud click when it locks shuts. My wife says I'm nitpicking. I probably am.

Ice maker is junk. Has been since it was about 1 year old. Monthly we have to defrost it and chip away the stalactites. When I contacted Samsung about the issue they opened a service ticket, then emailed a day later to say there were no authorized service people that cover our area.

Pros: I'm still not a fan of the look of the four door, but it is practical. The fourth door temp can be adjusted as opposed to leaving it as a freezer. We don't much frozen food so, this is fairly convenient. Cons: Cabinet depth is 24". We paid a lot of extra money for a "cabinet depth" refrigerator that stick out an extra 4 inches. The ice maker doesn't work well either.

I have the Samsung rf263beaesg/Aa model which is the french doors and the freezer bottom drawer which is really big. It has been running and looking great for the last 2 years I owned it. Big storage and great performance.

I purchased my Samsung bottom freezer, double door refrigerator in December 2018 and I love it!! It is spacious, it has lots of storage compartments and it keeps food fresh for a long time. I absolutely love it!!

It is high tech enough to get the energy savings and simple enough to meet our household needs. The ice maker works beautifully for a household of 6. The shelf configuration works well. It’s easy to clean.

Awful, the ice maker freezes all the time, it leaks everywhere. We all know they’re under a judicial battle over all these defects but incredibly Samsung doesn’t care or offer to fix refrigerators. Never again. Run away like it was the plague.

Has everything I wanted plus more. Love being able to access my refrigerator from anywhere so I can know what I need while out. Being able to play music while cooking is amazing. There’s just so many features I love. Large capacity, LED, door open alarm etc etc. It’s amazing.

Refrigerator ice maker is LOUD. Hard to keep clean, requires use of special cleaner. Interior is small, thought more space until started putting things in it. Keep it cold and fresh. Drawers work great. Freezer works great.

Updated on 06/08/2021: I've already spent almost $600 on repairs of my Samsung refrigerator and it's only two years old. The ice maker needed to be repaired twice. I bought new appliances to avoid frequent repair costs. If that's what you hope for - AVOID SAMSUNG.

This refrigerator generally works well BUT it has had several major repairs due to malfunctioning cooling system. The 3rd time it failed, Samsung did send a whole replacement set for this system at their expense. It has worked since then...but only has been a few months.

Stuff will not stay cold. The ice maker doesn’t work. Food is constantly spoiling in fruit section. Food in the deli tray constantly freezes up and then has to be defrosted to eat, my warranty company refuses to replace the unit as they say they get too many complaints on it.

We love our Samsung Smart French Door refrigerator! It is counter-depth, with the black fingerprint resistant finish. Beautiful appliance that really looks fantastic in our kitchen. This refrigerator has a surprisingly large food capacity. It has the 4-zone drawer, adjustable shelves, ice maker and water in the door. One of my absolutely favorite feature of this refrigerator though is the built-in pitcher inside of the door. It can be used as a fruit infusion pitcher and it automatically refills itself! The bottom freezer has two drawers with separations and makes organization easy.

Ice maker is junk! After warranty, no one will work it. Tech came out, once he saw it was a Samsung, he refused to work on it and left! Their TV's seem to be good but would never recommend a Samsung refrigerator. Just waiting for the refrigerator to stop, then buy a Kitchenaid.

Samsung has a lot to learn about icemakers. The upper one freezes and must be thawed once a month. That's a hassle. It was replaced under warranty but the new one does the same thing. Also, most of the repair shops won't work on any Samsung because they say they can't get parts in a timely manner. I won't buy another.

Don't buy anything from Samsung! They are a dishonest company. Their top priority is to make a dollar at the expense of their customers. They will put features in their products that will actually cause it to malfunction after a certain amount of time when they feel that you should buy a new one.

Great color, matches the appliances already on my kitchen. I don’t want to change the color even to stainless as it would take away from the simplicity. Any other color would be an eyesore. It is white by the way.

This is a very good refrigerator, and worthy of a splurge if you're looking for a modern-looking upgrade. I like the FlexZone drawer offers an extra 3.1 cubic feet of storage space along with its own, dedicated temperature presets and a sliding divider to section things off.

The refrigerator started out pretty good. However the water spout is located inside the fridge and this has posed a major inconvenience along with increasing the humidity in the fridge during the hot humid summer. Had to defrost it three times because the drain hose froze up. First time it froze everything in the back side of the fridge. Ice build up stopped the fan & burned it out. Once thawed out & fan replaced it worked well about 3 months, Drain Has frozen up twice since the fan being replaced. Not recommended.

We bought our Samsung from Lowe's. It was on sale and with my veteran's discount, it was a great price. We are empty nesters and the size of the fridge is perfect for us, with ample door storage. Lots of freezer space also. We love the filtered ice/water through the door options. The stainless steel is so easy to keep clean and looks really sharp. Temperature controls actually work where in some other brands we have owned they were more like idiot gages, nonfunctional. We have owned it six years now and still loving it. Only thing I would change is the location of the water filter. Put it up top so an old man like me does not have to lay down to make the change.

Ice maker had frozen up so I removed the ice device and let it thaw out. When I returned the device to the freezer it would not make ice anymore! I reviewed the manual, I shut off the electricity for a while, etc. Nothing worked. My wife, who keeps all manuals for equipment said, "here's their phone number." It took about five minutes of the customer service person to suggest we 're-boot' the unit by pressing a previously unknown button on the back inside wall. We got ice cubes again! Everybody needs a wife like mine and a customer service department as good as Samsung.

This refrigerator is one of the best we have ever had. Being a Navy family, we are always on the move, resulting in new appliances every few years. We found early on that selling our used appliances before a move, was more cost effective than risking damage to them. Samsung refrigerators are priced well, energy efficient, as well as nice to look at. I love the french doors and freezer on the bottom. The middle drawer is the favorite feature in this house. Putting the most used items in the drawer, saves opening the doors to the top storage area so many times each day. The crisper drawer lives up to its name, keeping lettuce fresh and crispy as long as 10 days.

I recently bought this 25 ft3 side-by-side refrigerator for $1350 including tax and delivery. One of the baskets in fridge side was bend and it did not fit on the rails. Samsung sent me replacement and now everything looks and works fine. It is big, good designed refrigerator with a lot of space. I like it very much, but I do not know how long it will last.

Specifically searched for a 4 door / door within a door refrigerator. The model we selected is fantastic - the Samsung flex French door style with water & ice dispenser. Love all the features but particularly the door w/in a door and middle flex drawer. It truly is a smart appliance.

This is an awesome refrigerator. You have tons of storage space and is well designed to be flexible and easy to adapt to varying needs. The only thing bad about it is the ice/water dispenser. It takes forever for ice to come out and because the tray is so shallow and poorly designed it is constantly getting water all over the floor.

Perfect size, love the middle drawer for the grandchildren's drinks and husband's beer. Has pitcher for my water in the refrigerator. It has lots of space in the freezer and the main part of the fridge. It looks great and fits our needs. I like the door you can open for just small things so you don't have to open the main door of the fridge and let all the cold air out. Couldn't be happier with it.

Samsung refrigerator was decently priced but I guess you get what you pay for. Ice maker has been acting up lately working when it wants to. In the freezer it has a leak what is frozen in bottom drawer of the freezer.

Samsung products are sub below my expectations. I have the front load washer/dryer. Horrible washer don't work. Dryer had to get fixed. Refrigerator 3 months new, had to get service on ice maker. Microwave oven work as intended so far, equally, cell phone had 5 different models horrible, some over heated, glitches in screen, poor craftsman ship on battery receptacles and 2 TVs just ok. Many glitches, poor sound system and popping noise.

This is a huge french style fridge with freezer in the bottom and water/ice in the door. This has double doors with lots of space in each door and tons of shelf space inside. We love this fridge. It has worked great for years, but does have 2 flaws that can be dealt with. The fridge temp rises and it has iced over in the center back vent. The cover must be removed and ice melted then move the thermo coupler down and uncovered to stop refreezing. In addition, the ice maker freezes up. Just remove the tray and blow with hair dryer. Even with flaws we love this fridge.

I like the finish and the features it offers. I hope it never requires service and last for several years. I hate companies that force you to buy expensive filters every six months and make it a revenue stream.

The door in door refrigerator I purchased had multiple icemaker problems so after multiple calls to the service center they arranged to pickup that unit and replaced it with a brand new unit. Thank you.

Don't buy Samsung fridges. I made a mistake by getting rid of my old fridge (American brand) and buying a Samsung one. I've been having issues since day one. Now, it's been a year and it's leaks badly. When I called Samsung they told me I have to pay for their technician to come in. So, my old one worked for 20 years without any issues unlike this garbage that I just finished paying for.

The refrigerator was a problem from the start. It had a lot of problems the ice maker was real slow at first. Then we had a repairman in and it cost over three bills to fix. Then a month later it broke again. This time it something different. All together we spent more on it than it cost.

I have had a problem with water building up in my crisper drawers and on the floor of the refrigerator. I also had a build-up of 1” ice on the floor of the freezer. I have talked to other Samsung refrigerator owners and they have had similar issues.

The ice maker leaks, freezes up constantly. We have given up and buy ice now. My nephew has the same problem with his Samsung fridge. My son bought a new Samsung washer/dryer and it leaked and caused extensive damage to his home, within the first two weeks of ownership. I would not buy or recommend their appliances to anyone. Buyer beware. They do not stand behind their appliances. We will be joining the class action lawsuit against their refrigerators.

Ice maker went bad after 9 years. It was expensive to get a new one installed. Approx. $500 cost to replace. If we had to do over again we would probably just invested in a new one. Overall the Refrigerator has worked well and its appearance looks great. Since we replaced the ice maker everything seems to be working fine.

Samsung should just manufacture phones and TVs - Nothing else!!! I purchased 4 Samsung appliances in August 2018. A refrigerator, stove/oven, microwave and dishwasher. Was told amazing products. I have always loved their phones and TVs. "Don’t buy any other brands", I was advised. Why did I listen? Horrible appliances. Dishwasher does not clean, have to rewash and yes I had someone come in to look. Was told change to pods. Stovetop awful. Pilots never stable. Flame jumps very high. Always lights uneven. Stovetop also difficult to clean. Scratches easily. Refrigerator? Well let’s just say I can’t wait to win lotto to throw it out. Won’t even pass it along to anyone else. I am not that mean. All I can say is thank goodness I purchased another brand for my front load washer and dryer.

The Samsung fridge was selected because a counter-depth was required. After much research on issues with refrigerators it was clear that an in-door ice/water dispenser causes significant service calls, so we wanted to avoid that feature. In addition to a counter-depth our space would also only allow for a 33 inch wide appliance which means the cubic feet is reduced which is fine as we don't have a need for a huge machine. The drawback with this new fridge is the internal ice-bucket design. It is very difficult to remove the bucket and not spill ice.

We have had this refrigerator for 5 years. Actually, the freezer and refrigerator work fine, but after 1st year the ice maker would build up ice crystals and then quit making ice. Have tried numerous times to fix it and nothing lasts. A few months ago water started leaking from underneath the refrigerator too. Samsung definitely needs to fix this issue!

I have bought Samsung French door refrigerator RF260BEAEWW in 2013.. It came defective since the freezer compartment never started freezing. The store took it back and delivered a new one. I had purchased 5 years warranty on it. And guess what, it is 5 years and 7 months and it broke down. The freezer quit freezing and refrigerator compartment doesn't keep cool temperatures well either. It did work 5 years that they guaranteed, but I would expect this big and expensive items should work longer and not break down right after warranty was over. My older refrigerator is 15 y.o and working just fine without a blip.

I like this fridge except the ice maker has become very slow. There have been 3 repair calls over the last 4 years all related to the noisy freezer, broken ice maker and now leaking ice buildup. Also the black metal skin dents very easy and is pocketed with small dents. We have Samsung Model RS25J500BC.

Nice unit, but the ice maker needs to be reset every 4 months or so as it simply stops producing ice. Otherwise, it works great when functioning normally. I would recommend this unit for the average kitchen.

Samsung makes great Electronics! Kitchen appliances? No! I purchase fridge, range and microwave within the same month. All three had problems within a year. What a disaster and waste of my money. So, consumers beware because repairs will be very expensive. Also, please research repair companies that specialize in Samsung appliances. Go with a brand that has been making kitchen appliances for years (A household name).

I will never buy another black appliance. It is a nightmare to clean. Otherwise Samsung makes a great product. It is about 5 yrs old and the refrigerator light blinks and won’t stay on. I have changed the bulb. I believe it is the internal workings.

Fridge is nice looking, only! Problems. Ice maker seal does not fully close thus melting the cubes ready to drop causing water to leak onto the shelf below. Water dispenser also leaks after using. Already had mechanical issues. When calling Samsung if out of warranty THEY will NOT back the product up. Mine was out by 2 months. Just FYI. DO NOT buy the microwave either, major door issues with most models. Read reviews. Again!! Warranty 5 months past will NOT back up KNOWING per Samsung repair rep. Did offer service call to replace door at $365.

From the time I purchased nothing but problems. Too many to go into detail. Some covered under warranty others not. I would never purchase another Samsung product. Also parts are very expensive. Even tho I had a Sears appliance repair contract and they couldn't solve the last problem, I had to pay Samsung repair $100.00 to fix the problem.

I cannot believe our expensive French door refrigerator (purchased from Home Depot in November 2014) has disappointed me so much. In common with so many of the reviews, we have no ice maker. It took over a month to get an official Samsung repair person to come and his verdict is that he knew exactly what the problem was, had seen it in so many other of the same model refrigerators and quoted me $800 to repair, and said I might as well get to know him, because it would break again. The back of the unit is frozen and the fans cannot work properly. I thought this was a reputable company with quality products. I will never buy a Samsung again. Save yourself much time and frustration and stay away from this product!

I bought a fridge from Leon's ($1800) - within 18 months, the fridge stopped and it cost $800 to repair - both Leon's and Samsung said - Sorry - your problem. Oh and by the way - thank you for being a valued customer. - I will not buy a Samsung product of any kind ever again.

I liked the looks and of course price. But I found it very hard to clean. Shelves didn’t come out easily. It had a leak, never could figure out where. But it would run under pans. Then freeze. It had to be defrosted twice a week. When there was a power surge, or outage. The refrigerator would turn off. It had to be pulled out from wall. Unplugged for a couple minutes then reset. I never knew when it would shut off.

French door counter depth is horrible. Ice maker is broken and Samsung is in a class action lawsuit in “mediation stage” for months now! Would not recommend Samsung to anyone! Look up Samsung French Door Ice Maker Problems; Class Action!

Love the fridge. Bottom freezer & double doors on top make access very good... can easily see & access contents. Would definitely buy again. Only drawback is finish. Stainless is well executed but shows fingerprints & needs frequent cleaning.

I've come from a string of GE refrigerators that always seemed to disappoint me in one way or another. Most of the problems were related to not holding the desired temperature in both refrigerator and freezer compartments. I also experienced problems with excess moisture in the freezer compartment and ice makers/ice water dispensers that never worked properly. The water dispenser always froze up unless I raised the temperature to an unsafe level. Very poor design. The Samsung French door unit has worked perfectly for about 1 1/2 years, but it does make a lot of strange noises. So far this appears to be a quality unit that works as expected.

Samsung ref is the pits, I have replaced the control panel and the replacement has stopped working correctly. I have replaced the water inlet valves and now one of them is no longer working properly. The ice maker overfills and freezes the cubes in a giant lump. And all of this happens just after the warranty expired, of course. I owned a Samsung ref, stove, micro, dishwasher, washer and dryer - all are less than 7 years old. I have had to replace the dishwasher and washer and dryer. I will never purchase another Samsung appliance.

I bought all Samsung for my kitchen renovation. Most of the products are great. The fridge works well, but the shelves are somewhat small. Tall items only fit on half the top shelf. The shelves on the left hand door are too small and it's difficult to get things in and out.

It is the awful ice maker that brings the ratings down. This is a three year old unit, and it’s had three ice makers. We finally gave up, and just use ice cube trays. It’s a hassle, but... Other than that, the Samsung is fine. Seems to keep things cold. It has an extra door on the refrigerator to ensure you open with less air escaping. But.... shame on Samsung. And they really don’t care. The appliance repair people say Samsung is the unit they get the vast amount of calls on. Usually for the ice maker.

Got the refrigerator 2016. Used it for less than three years. It started to leak and the crisp drawer was frozen. I had to throw all my vegetables. Customer service was good but they could not help. I would never recommend this product at all.

We bought a refrigerator Samsung at Sears on January 2018. On June 2019 the refrigerator started accumulating water under the drawers. Samsung said that was not in guarantee any longer. Can you imagine buying a refrigerator and one year after is not working properly. Not to mention that Sears wanted to charge more than $500 to fix it. If you want a refrigerator try Whirlpool or another trustworthy company. Samsung is not the company.

I bought a Samsung french door refrigerator 3 1/2 years ago. Paid $2000 for it. Model Rf28HFEDTSR. The coil in the back inside of fridge keeps freezing up and the fan can't work. The first time this happened I didnt realize the temperature in the fridge was only 60 degrees because the display read 37 degrees. I ended up with food poisoning and was sick for a week. Each time this happens you need to unplug and defrost the ice off the coil. NOT FUN. Samsung should recall these and compensate customers.

The ice maker is poorly engineered as it stopped working within 3 years. (Froze up and jammed). We had a refrigerator repairman from a local reputable appliance store come to our home. It was $400 to replace the ice maker plus labor; we didn’t do it because the repairman said there was no guarantee the new one would work for long. Next the alcove where the drinking water station is located was not lined with stainless steel, so we have rust stains on the front of our white refrigerator!! Lastly, after calling Samsung customer service several times, they just said, “Sorry. Your warranty is up.” The refrigerator was $2,300.

We bought a beautiful looking RF30HBEDBSSR/AA and had nothing but trouble with the ice maker. Samsung will not come up with a solution or stand behind their product. We thought about replacing the ice maker but Samsung has not corrected the problem, so buying a new one will not solve the problem! We have to defrost the freezer the old fashion way, with hot water. We are tired of doing this process because we have to keep the refrigerator doors cracked open so it won't start freezing again. By doing this we have lost perishable goods. We have replaced our Washer and Dryer with a different brand because Samsung won't fix the problem and now we are replacing our refrigerator even though it's not that old! Next we'll replace our range. We started replacing our TVs also. NO MORE SAMSUNG!!!!

We purchased a whole kitchen suite of Samsung appliances. It proved to be a costly mistake. As many of the other reviewers report, our refrigerator kept icing up and leaking. One of the technicians who came to try and fix it, basically said that it is a design problem and the fix wouldn’t last. We ended up having to defrost it every week. The final straw was having to throw out food on more than one occasion due to the refrigerator and freezer not maintaining safe temperature. We replaced the refrigerator with a different manufacturer. I have to say I’m not very happy with our other Samsung appliances either but can’t afford to replace the whole suite after only 3 years.

Purchased a Samsung RF25HMEDBSR/AA new a few years ago. Since it was new, the fridge has had an issue where it builds ice blocks up the coils until it freezes the fan in place. The frozen fan and coils results in the fridge failing and food spoiling. Approximately once every three months since this fridge was purchased I have had to take it apart and manually de-ice everything.

Purchased a whole house full of new Samsung top of the line appliances Dec 2017. I’ll keep this review for the refrigerator only. The Smart Hub apps do. It work half the time and you have to keep signing in to them. The ring door bell as well doesn’t work because it will log you. My main people is with the ice maker. It broke the first month and for the next 4 months after I had it either repaired or the ice maker replaced numerous times. They finally just replaced the refrigerator. The new replacement the ice maker froze up and quit working 12 months later. The ice dispenser is junk because the crushed ice is so slow and will drop large chunk a out as well. This was a major mistake to go with Samsung.

Model # RF26J7500SR, French Door with external water/ice maker. This was delivered 2.5 years ago. The ice maker continually jams... I've had at least 5 Samsung repair guys out and they try to fix it, but in a few weeks it's back to being jammed and dripping. I'm now fighting with Home Depot's warranty company to get it replaced or fully refunded!!! A royal pain in the derriere!

Samsung refrigerator RF28HFEDBSR/AA. Purchased this unit in November 2015 new at Home Depot. Had about 1 year until issues started. The 1st issue: The refrigerator wasn’t keeping an accurate temperature inside and was leaking water all inside the bins. The inside back panel of the refrigerator froze up with ice, rendering the fans that circulate the air useless since they froze up. Had repair company come and order entire new back panel “twin cooling” section. Said this was a common problem due to the poor condensation section in the rear panel section. It would freeze up not allowing the water to drain. The refrigerator work for a couple more months and then developed a second problem.

We bought a Samsung refrigerator with French Doors 3.5 years ago. We've had the ice maker repaired 5 times. We have been waiting 9 days for Samsung to send parts and can't get a status on when they will send them. Do not buy appliances from Samsung!

My husband purchased the whole kitchen group less the dishwasher from HH Gregg before they went belly up in 6/2017 with a 5 year warranty ($500) EXTRA! The icemaker stopped producing ice in Oct 2017. Called warranty dept. They sent out tech and he thawed out the underneath of the icemaker. Stated there was no replacement at the time. We could deal with it and hoped it fixed it. In 2018, it started the same thing, NO ICE and frozen up again. The warranty dept sent techs out on 3 different occasions that year, still NOT WORKING properly. The warranty dept said there was nothing else they could do and we would be getting a refund check in the mail.

My Samsung French door with bottom freezer is 2-1/2 years old and the ice maker stopped working. Water leaks inside the fridge under the vegetable drawer and freezes up. Cannot open the drawer because it freezes in ice from leaking water. Had the repair man out (&432.00) and problem still exists. Will not buy another Samsung item.

Purchased 01-2016, 1st repair 03-2017 for ice maker and not cooling. Had to manually defrost every 3 to 4 months until 01-2018 when ice machine stopped totally. Called HH Gregg extended warranty who did not respond for 6 months. By then due to sickness I just gave up until this year when it started leaking water and would not cool. Called warranty company about repair on refrigerator and range. Tech responded and ordered parts. After a week the cooling problem was corrected but had to wait a week to replace ice maker and circuit board. Worked for 1 week and now there is no cooling ice or freezer. After repair last week the company that took over HH Gregg refused to repair the range and canceled the contract saying that it cost too much and sent a check for 279.00 refund. My advice is to never buy a Samsung Appliance and don't buy a warranty without having an attorney read it first.

Hello, we purchased the Samsung 30.5 CuFt French Door Refrigerator Stainless Steel Model Number RF31FMESBSR in June 2013. It looks like there is some manufacturing defect as we see the water leakage and rust on the backside of the refrigerator. Thus anyone else is facing similar issues? We had 1-year manufacturer warranty and 60 months protection plan from Home Depot; however, in this specific issue it was a little difficult to notice the problem since it was on the backside of the refrigerator and as you know how many people go and look at the backside of the refrigerator once its install. As per the Samsung service company, other consumers also had similar issues. However, Samsung is not taking any actions to resolve the issue citing the refrigerator is out of warranty.

We purchased Stainless steel kitchen appliances in 2016 and have nothing but issues. Bought an extended warranty and even they refuse to repair anymore. Refrigerator - stop making ice, didn't cool properly, buildup of ice under deli tray, door handle came off of freezer drawer. Microwave - not warm properly, some of features not working. Dishwasher - will not drain water proper or wash dishes efficiently (dirty after an entire cycle, motor keeps running).

Let me add my voice to the other dissatisfied owners of a Samsung refrigerator. The ** ice maker freezes up about once a week. I have to use a hair dryer to thaw out the ice which is frozen in the rear of the icemaker. From the reviews here, I can see that this is a common problem with Samsung icemakers. I was in a Home Depot store recently and Samsung is still using the same design of icemaker. I hope people read the reviews written here and look to other companies. DO NOT PURCHASE A SAMSUNG!! I will never again buy ANYTHING manufactured by Samsung.

Purchased Samsung RFG237 AARS in 2011. It stopped working completely in Aug, 2019. It needed $850 worth of repairs including a new compressor. Before this we had $650 in repairs for the freezer, draining, misc items. I was expecting this to last more than 8 years. The spare fridge in my garage is 34 years old and has not required any repairs.

Purchased model RF23HCEDB on 6/29/18. Ice maker quit working 13 months after purchase, one month after warranty ran out. Troubleshooting has not worked. Upon reviewing online complaints, videos, lawsuit, etc regarding Samsung refrigerators, I'll never buy another Samsung appliance again.

I purchased my Samsung French door refrigerator in October 2016 and I’ve had nothing but Troy with the ice maker. It has been replaced 5 times. I would never buy a Samsung product again!!! Thankfully I purchased an extended warranty, but when it runs out I’m done with this refrigerator! Also they don’t have space to put y’all bottles in either!

If you want to replace your ice maker every year then buy it. But the ice maker on mine has gone out too and it just turn a 1 year old and now it is not under warranty. So stay away and I buy Samsung in everything but not anymore. It is a piece of **.

Purchased this attractive SS Samsung french door bottom freezer refrigerator a few years ago for $2500. It started leaking water in and under the drawers and making a loud noise. Apparently, this is such a common problem, most appliance repair companies won’t guarantee the repair as it may freeze up again in a few months and fail again. When I called Samsung, they said that it is no longer under warranty. They fail to acknowledge the defect. I will never buy another product from Samsung-a company that makes terrible products and fails to acknowledge and repair their defects.

We bought this refrigerator about 4 years ago. It worked well the first year and the 2nd year onwards we started having problems. Water started leaking from bottom and water gets collected on the drawer base and the vegetable drawer also. The drain plug design is so bad that the it's bound to get clogged. The drawer designs are complex and poor that food particles get lodged into the crevices between the various plastic parts and it is very hard to clean and if you try to remove them the plastic parts start to crack. Did not expect this from Samsung products. Poorly designed for cleaning and defrost system is pathetic. Even my grandmother fridge did not have this water leaking problem.

I bought the Samsung french door refrigerator which was not inexpensive but I thought it would be worth the money. As soon as the warranty was out, it started to make a really loud noise. Apparently, frost builds up behind a panel that I cannot access and the circulation fan hits the ice. I have had a repairman out twice. Samsung says to unplug it for 5 hours and let the Ice melt. I have to do this every 5 days. Sadly, this is junk and I am probably going to have to get a new refrigerator after only three years. If there was a lower review that one star, I would give it.

We bought 3 Samsung appliances about 2 months ago. The appliances are OK but Samsung's customer service is nothing short of deplorable. Their call centre people have little in the way of language skills and are not knowledgeable about Samsung products. It's a shame because their products have some good features. I will be buying a new TV in the next few months and Samsung will be at the bottom of the list. For me customer service is an absolute must!!

RE: Samsung refrigerator, Model # RF26J7500. We had the ice maker repaired as it was leaking and the ice was slushy. Ice would build up in the maker and had to be chopped out. The ice maker drawer sticks/freezes and is difficult to pull out. It is cracked. Items in the back of the refrigerator were also freezing. The repairman also fixed the wheels on the pull out drawer because they kept falling off. The drawer has never worked correctly. The cover is cracked, it sicks and rubs against the plastic on the sides. This is causing white shavings and dust particles. This is a huge concern as it is a SAFETY HAZARD. The dust and shavings are getting on items in our refrigerator. Ingestion of this plastic is obviously toxic. In addition, we have two cracked door bins.

Within a year of purchasing Stainless Steel Samsung Refrigerator the ice maker started freezing over. We tried to remedy the problem ourselves with hair dryer. We heard of people wasting their money on a tech to try and fix the problem but it caused more frustration because the problem wasn't fixed. The water filter doesn't work either. We get our ice from old Kenmore refrigerator in the garage. Very disappointed in Samsung. My husband and I have Samsung phones. Our next phone purchase will be Apple.

Never buy a Samsung refrigerator, they are a POS. My ice maker is causing my entire refrigerator to freeze over and Samsung will do nothing about it. They stated because it is out of warranty they have to charge me. They have a lawsuit going on against them right now for the ice marker but refuse to do anything about the consumers complaints. They just want to make money. The Model I have is RF28HFEDTSR/AA. Do not buy this refrigerator.

Buyer Beware! Samsung Refrigerator side by side w/ bottom freezer. Ice Maker hasn't worked correctly from day one. Never repaired, has always leaked at dispenser, ice maker freezes up, no ice. Called Samsung and now it's out of warranty. Should have been a National Recall on this product. Look at all the Negative Reviews now regarding the Ice Maker alone. Our Samsung washer went out after 5 years and it was cheaper to replace than repair. Will never buy another Samsung Product. SAMSUNG PRODUCTS ARE OVERPRICED AND OVERRATED.

Purchased a model RF23HCEDBSR in 2015 and have had issues with icemaker since day one. Called Samsung and they said to remove the ice tray and empty once a week to keep it from freezing up. That's insane. I'm at a point now, where it won't dispense ice, as it is frozen up somewhere inside. Have tried a hairdryer in the past, but this time I am unable to remove the tray. It's stuck!!! Called Samsung again today making them aware of the continuing problem, since day one.... and of course they want to charge me to look into their defective product. I couldn't be more disappointed and will NEVER PURCHASE A SAMSUNG PRODUCT EVER AGAIN!!!! More like SamSuck!!!!

I bought a side by side Samsung refrigerator 8 years ago. This past week it stopped cooling. After several phone calls to Samsung and googling the problem, I found that I needed a new display control part. I also found out that Samsung no longer makes the part and that there is no replacement part! The refrigerator has to be thrown out! Shame on Samsung.

I have had this refrigerator for 3 years and had 3 services calls. Freezes up, makes loud noises, ice maker has broken twice and freezes up often. Worst purchase ever. Never again will I purchase a Samsung.

Ice build up on walls and crisper. Temperature fluctuations inside the freezer and fridge. Unable to maintain set temp. Operating screen broke and now the system not respond. Just beeps loudly. Compressor is loud like car engine non-stop on. House Fire danger with compressor on all the time. Complaint filed bbb.org to Samsung response but "I'm sorry. I hope you'll purchase another Samsung product." I'm SOL.

Dec 2014 when I bought my two-door SAMSUNG inverter refrigerator with 1 yr warranty of service and 10 years warranty of compressor. I'm a bit happy of the long term compressor warranty without thinking the possible reasons why they are giving warranty that long. After two years, the compressor had to replaced since it's not functioning. Since it has warranty so it's free but I still spent around 6k for the labor and other parts needed. So, after the repair the equipment is again functioning very well, but just recently exactly after two years after the repair same problem encountered - the compressor is not functioning and what shocked me about is the estimated cost I have to spend. I need 9k excluding the compressor since it's free. OMG. Why do I spend that much when I can use said amount to buy new one. BUT NO TO SAMSUNG! NEVER. The first ref I had lasted for 19 years (other brand)-without any repair. I just disposed it since I wanted new one.

My Samsung refrigerator stop making ice about a year ago. Was told to put silicone around the outer edges of the ice box. Have to used hair dryer to defrost it but only last for a day out so, don't understand what they don't stand behind their product. I just hope that the rest of my appliances don't go out.

This is the worst company ever! The reason they only give you one year warranty is because they know their stuff is going to break down immediately afterwards and then you’re out of warranty. Every time these things that break down are "ONLY" very large electronic items that aren’t covered-so stay clear of this brand. I have now experienced a problem with the dishwasher and the refrigerator and they're less than three years old.

This ice in the refrigerator has not been usable since we got it because of the odor. Changing the filter every six months doesn't help. The ice build-up under the meat drawer has also been a non-stop problem. We just went out and purchased a new one and will never buy another Samsung product because their customer service just doesn't care after multiple calls over the years. We just saw another couple in Lowe's buying a new one also who had the same problems and the same model. I would suggest Samsung stick with TVs.

I purchased a Samsung refrigerator in 2013 RS265TDRS. Immediately the ice maker had issues, and I have to continue to defrost the ice maker monthly and the dispenser gets clogged. It was embedded in the door, now I see they have abandoned that approach. My bigger issue is that this year the refrigerator stopped working and wouldn't cool. The temperature gauge showed 38 degrees but it was warm and all food spoiled.

In 2012 my wife and I bought matching Samsung appliances for our kitchen and they were considered "top of the line". Within 6 months our ice maker began freezing up, then within a year quit working altogether. Samsung couldn't find anyone in the area to fix it and said they would contact us when they did. Never heard back. Within 18 months it started making horrible noises. Found out frost was building up in the back and we would have to defrost, otherwise the fan would burn out. So every six months we did defrosting of our frost free fridge. Now 6 years in it has died and the repair shops said it wasn't worth fixing. My dishwasher died within 3 years, the microwave about the same time and the stove went out twice before I replaced it a year ago. Take the advice. Do not buy Samsung kitchen appliances.

Approximately 14 months after purchasing a Samsung french door refrigerator (Model #RF28HMEDBSR) the ice maker froze up and stopped working. It had to be manually defrosted (frost and ice removed). This issue occurred every 2 to 3 weeks. We trusted Samsung and did not purchase an extended warranty. A call to the service center revealed that any cost for service provided would have to be paid for by myself. A research of this equipment failure revealed hundreds, if not thousands, of similar complaints and unresolved issues. I continued to manually defrost the ice maker but the issue remained. We are now making ice cubes in ice cube trays.

2 1/2 years ago, built a new home and purchased $6,000+ in Samsung appliances from Lowe's. From the beginning had problems with the refrigerator top ice maker. Several service calls under warranty, now same recurring problem and getting a lot of lip and little to no service. Lowe's lady we purchased from continues to try and help with little to no help from others. Repair guy due Monday and most likely will be a no show. Everyone has got their money and no one trying to help other than the Lowe's sales lady. She has been attacked by the warranty people and I know this for a fact. If we do not get satisfaction I will be dumping this in my attorney's lab. I am 82 years old and too old to worry with sorry companies and service.

Recently we smelled smoke in our house, traced to refrigerator. When pulled out, a square scorched mark was left on floor and refrigerator was not operating. After several calls to Samsung, spoke to friendly women whose only response was, "Your refrigerator is out of warranty, I can send a service person at your cost." If we were not home at the time, our home could have burned down, and their response is, "We're sorry but you are out of warranty." When asked if they would like to see photos of scorched floor, her response was "You can send them if you like". Very disappointed since we have all Samsung kitchen appliances and TV.

We bought our Samsung fridge in Dec 2014. In June 2018 we called Samsung 6 times because our ice maker stopped working. Nobody would call us to schedule an appt to come and fix it. We had to have it repaired for by ourselves (was told no one will work on warranty repairs on Samsung because they take too long to get their money from them). Now a year later the refrigerator side of the unit is completely out and not working, and we are going through the same thing all over again, no call backs from Samsung’s warranty repair people in our area. I had to move all my chilled items to a cooler and to my old garage Whirlpool fridge that is over 12 yrs old and it still works great, even in the summer heat in FL in a garage. I will be buying a Whirlpool again this weekend. Never again Samsung! They need to stick to making cell phones because they suck at making appliances, and their customer service stinks and reputation sucks!

Purchased a French door black stainless refrigerator from Home Depot in 2016. Paid about $4000 for it. The ice maker never really worked well. It leaked constantly causing calcium buildup on the catch tray. Wasn’t too long after that it began to mold around the seal. Eventually it froze up and wouldn’t make ice. I called and it was 2 weeks after year warranty expires. They offered a one time extension. The ice maker was replaced then not even 6 months later I’m having the same issue. I called to complain and was treated poorly. Told they already gave me an extension and asked how long did we expect them to be responsible for my refrigerator, 20 yrs? With sarcasm. Should have bought the LG. Will never buy ANY Samsung products again!

Stay far away from purchasing a Samsung Refrigerator... unless you enjoy noises. This machine is the most annoying noisemaker ever. It's not the ice maker - I turned this off. It's not due to my having the coolest of settings - I have them set at the top/least cool allowed. I've moved it away from the wall and everywhere in between. There are several variations of noise including a constant buzzing which revs up to a higher level where you feel it's got to end with some satisfying explosion of sorts. Nope, never happens.

Samsung fridge gave out. Their Customer Support referred us to Home Service Network in NJ. They did not show for the appointment but came 2 days after the appointment--meanwhile no fridge. Also, they don't pick up their phones. Later I learned they are "F" at Better Business Bureau, with lousy customer ratings. Why does Samsung use these people??

We purchased our Samsung Fridge in 2013 for $2,700. It was considered to be top of the line product. 2 year we had it the trays in the fridge started cracking. Very cheaply made. Shortly after that our ice maker started freezing up and ice would not come out. We called the repair man, he came out and defrosted it and replaced some parts. Within a month it was frozen over again. The more we talked to the repair man we started to understand this was a very common issue and the fridge would of been recalled if it was from another company. SO THERE IS NO FIX FOR OUR FRIDGE. So out of frustration I contacted Samsung and they kept pushing me off and telling me it was out of warranty. SO THEY DO NOT STAND BEHIND THEIR PRODUCT! VERY INTERESTED IN A CLASS ACTION LAWSUIT.

When I purchased my Samsung refrigerator, at the time was the number 1 rated refrigerator of its type. From early on, I had started having troubles with the lower ice maker plastic parts breaking off. The service tech said that this was a common problem. Later we started having issues with the upper unit not cooling. Again I had a service tech come out only to tell me that the Twin Cool Plus system is another common problem. I was told to empty my refrigerator and turn it off for 24-48 hours to allow the unit to defrost. Or I could use a blow dryer and try to speed up the process. Is this what it has come to?? I called on several occasions to discuss what they would do to solve the Twin Cool Plus problem, and all they wanted to do is to send another service tech at my expense to look at the refrigerator. Nothing ever gets resolved, nor do they seem to care.

We bought a Samsung refrigerator 5 1/2 years ago and the compressor stopped working by end of April 2019. Called customer service and they promised to refund full amount as the compressor had 10 year warranty. I have been calling Samsung on my day off for past 3 months, and every time there is a different person with different story. Today they offered me a big $200 refund for a $1600 refrigerator and took 3 months for them to tell me this!!!! Samsung has the WORST customer service and do not train their people at all. I do not know whom to talk to get my money back. CAN anyone from Samsung contact me. DO NOT BUY ANY SAMSUNG PRODUCTS PLEASE.

We love the fridge, just not the ice maker. We have had the fridge for over 2 yrs now but in the past 6 months we have had to defrost it about 3 times. Getting a bit ridiculous! We also have water that runs down to the freezer and is freezing under the bottom tray. We paid way too much to deal with a problem like this. We would love a solution!

I will not buy Samsung again. My microwave screen went bad in one year. Many people had same problem. Now my refridge is having a well known problem Samsung response is, "Fix it yourself." These are very common known issues. A friend of mine has an 1800 washer dryer combo. Samsung gave him notice it could catch fire. They sent him a 200$ credit for trade on a new one. No more Samsung.

Bought the Samsung refrigerator about 2 yrs ago. Thought it was a nice refrigerator with pull out freezer on the bottom, easy for kids to use. Well it's the the worst. Fan freezes up all the time. Need to keep unplugging it every few weeks to defrost else there this loud awful sound when the fan wants to kick on and can't cause it's frozen. Wish I would of wasted soooooo much money on this. And would of kept my old refrigerator.

THE WORST COMPANY THAT DOES NOT STAND BY THEIR PRODUCT. REFRIGERATOR. Just like all the other one star reviews, our 2016 French Door model's ice maker started freezing up and making an awful noise one year and one day after warranty. Have to defrost every 2 weeks with hair dryer. Customer Service is a JOKE!!!! Will look to join the Class Action suit.

We bought the our Samsung fridge in 2016. A month ago we had a problem with the Fridge cooling unit. Just found out that is unrepairable. Have contacted Samsung customer service centre and they are not helpful. I would not recommend to buy Samsung Fridges.

We purchased our Samsung Refrigerator Model RF23HCED on April 14, 2014. First problem was that the ice maker "room" kept getting a lot of frost on it ceiling. My husband would periodically check and "service" it by steaming off the frost (as recommended in the Samsung Service Bulletin. Then on Oct 2017 the fan, behind the refrigerator wall began to make a lot of noise. Luckily we had purchased a 5 year extended warranty from Home Depot (strange that one was not offered to us by Samsung). The repairman sent by Asurion arrived, 10 days later, and removed the back wall and stated that the problem was Samsung' "poor design. Samsung had placed the "SENSOR" in the wrong place. He said that he would "fix" the problem and he did, it lasted for a year and a half.

UPDATE July 11, 2019 Add me to the long list of folks with NO SOLUTION for freezer not cooling. I actually purchased this model on Jun 14, 2014. Freezer started to fail on July 1, 2019, literally two days after my Lowe's 5 year extended warrantee expired on June 29th! Had a Samsung Certified tech come out on July 5th and tell me the problem was the compressor which was working overtime and pulling excessive amp's. I took that initial diagnosis and called Samsung Customer Service. They said warrantee expired; I said NOT for the compressor which has 10 years for the part. They were to come out on July 11th to again confirm diagnosis with their own warrantee tech. But, by July 10, 2019, the freezer was at 61 degrees F and the refrigerator was at 34 degrees F. I instead called my original tech and told him that the compressor was no longer working hard to cool the refrigerator and not working at all to cool the freezer. He said that it is likely that the Freon in the coils to the freezer were clogged. And the reason the fridge was still cold is that the separate coil line to the fridge was not clogged. He said it is not likely to be fixed. Would require removing the entire coil line in the freezer section for replacement. You see there is a valve the switches between the freezer and refrigerator coils and sends Freon flowing alternating between the two. Now that the entire freezer line is clogged the switch seems to be selected only for the refrigerator. Only solution is to buy another refrigerator. I canceled the Samsung Service call with this new diagnosis. BTW, I lost about $100 in food, but was smart enough to purchase a small 5 cubic ft. freezer to save the rest. That will hold me over until a brand new fridge is delivered. I’d like to say I’m not going to buy a Samsung, but if you search on “freezer not cooling” you’ll find that all brands may have this problem….and most with NO SOLUTION.

I bought a Samsung four door refrigerator type back in June 2013 at Lowe's. A year after, the ice maker started to slow down making cube ice and then completely stopped producing it for just approximately 1 year and 3 months, not to mention on the countless reset I have done just to have ice. It will cost me $200-$300 for the repair and replacement of the unit as what I have been informed by their customer service. I was even told that I should have taken the extended warranty ;-(.... June 2019, the unit completely shutdown as both fridge and freezer were not cooling off anymore. Just 6 years and there goes my hard earned money down the drain. I thought Samsung was supposed to be a good long term household appliance, but turned out to be a BIG disappointment. I WOULD NOT RECOMMEND FOR Y'ALL BUYING THIS SAMSUNG REFRIGERATOR!!!

One year old Samsung fridge. Literally broke down less than two weeks after the warranty expired. On the Friday night of a long-weekend no less. Samsung will do nothing. Worst fridge I have ever owned. NEVER SAMSUNG AGAIN!

This French double door bottom freezer is 4 years old. Temp kept rising, food was going bad. I called Samsung they diagnosed it as needing a new fan. Repair man came, said it's the motor fan and needs sensors. At a cost of 598.00. 4 years old! What the heck. I choose not to repair, and bought a new Whirlpool fridge for 800.00. I will never recommend a Samsung appliance, never. P.S. class action law suit on Samsung ice makers. Look it up. DO NOT BUY A SAMSUNG ANYTHING!

We purchased our very expensive Samsung fridge, French doors, freezer on the bottom. March of 2017. After 6 months we had issues with the drawers and shelves cracking and breaking. Not only are the parts cheaply made but almost a $1000 in warranty calls with Lowe's has been spent on trying to fix the ice maker. It is a vicious cycle. The entire thing freezes over, we have to defrost it then wait for the entire unit to reset. When we DO have ice, the ice doesn't Staub cold, water leaks all over the inside and outside of the fridge and into the floor. We are so sick of this issue. We have only had the unit for 2 years and we're STUCK with it!