Samsung Refrigerator

I got my Samsung refrigerator during the pandemic from Best Buy, since day one the refrigerator start freezing my grocery, I call Best Buy and they told me call the Samsung, I spent about hour on the phone with representatives and been told call the technician, what will cost me from $300 and up, I try to defrost fridge, change temperature, nothing help, still have the same problem, call the Samsung again, same recommendations. Talk to some people and a lot of them have same issues with Samsung appliances. Will never buy it again.

We bought a new home October 2022 that came with zero appliances. We saw an ad for a package of Samsung appliances that would fit perfectly in our home so we purchased all new appliances assuming they were decent quality like Samsung phones used to be. Right away we were disappointed in the ice maker's output and water dispenser having no light. About a month of having the fridge, it started making loud noises at night and one night stopped cooling, the little bit of ice in the icemaker melted and damaged my wood floor. Had the company fix it only to have it spew all the freon out and fill my home with fumes.

Stay away from Samsung home appliances. I paid 4k for a fridge. It broke down right after a year. Though I called customer service before 1 year warranty ran out. I was given temp solutions like shut down the fridge for 24 hours. Melt the ice etc. The moment I crossed 1 year Samsung told me, "Get lost." Here I am helpless with 4k lost. I am so disappointed. Worst company, worst customer service, worst products.

A little plastic part on the bottom of my refrigerator door keeps breaking, the part probably cost them around a dollar, I wanted them to send me one so I called Samsung, I got such a runaround. She said, "There is nothing I can do for you" so she switched me over to parts, they wanted me to purchase one for nine dollars and set me up with a service call to install it. The part has one screw holding it on. I have already purchased this part two times before and it keeps breaking, no one would help me, a decent company would have sent me out a new piece.

We purchased our house with all new Samsung appliances in April of 2022. The refrigerator operated well until August 20, 2023. As they offered 24/7 service we called that day and had a service technician on site by 8/23 who diagnosed the problem as a bad compressor. That service tech stated he could not repair or replace the compressor and we needed to call Samsung again. We did and they said a technician from another company would arrive on 8/30. He called today and stated he would not repair it but would diagnose the problem again and order the part needed. So here we are 10 days and no refrigerator and all our food and frozen food ruined. My advice is don’t buy Samsung.

My Samsung refrigerator Rf28hmedbsr/aa model was purchased about 7 years ago and over the last 2 yrs, I have had to force defrost it at least 12 times. I have had to throw away a lot of food over that time. Initially, I had called a technician who charged $500 and essentially just defrosted the coils and the fan and said that Samsung makes a terrible product and fixing this would cost over $1500. I am now so frustrated about this issue and no help (not in warranty) that I will just replace it. It made sense to send this a review so others would know the longevity of this type of a Samsung fridge

The Samsung refrigerators look nice but don't be fooled. We have had nothing but trouble with the ice maker since we purchased it for $2,800 a little over four years ago. Now we're told by Samsung that the ice maker is not repairable. They are offering a small refund but that doesn't help. We remodeled our kitchen and built a space for that specific refrigerator in matte black. Impossible to find a replacement and I would never buy another Samsung. Their customer service is frustrating in that the reps answering phone speak very poor English. I've made dozens of calls and had repair technicians in my home multiple times. Bottom line - poor quality product combined with poor customer service.

I have Samsung 4-door refrigerator that had cooling issues. While I understand the product was out of warranty but the support provided by Samsung was horribly pathetic. First it was hard to reach them. The company does not know how to function or support. You have to go through multiple times before you finally get someone. Samsung connected us with a 3rd grade repair shop who came and took 137$ and said only Samsung can help to fix the issue. From that point Samsung took hands off approach and just kept saying it is out of warranty and was not able to provide any support besides Google searching who in our area can. Literally they left customer hang dry. It will be very difficult for me to buy any Samsung product going forward. They literally cancelled the ticket without solving the problem. I am asking the company to not only fix the problem but refund my $137 that I paid with no outcome. Ticket # **.

We purchased a 4-door counter-depth Samsung Refrigerator with water and ice maker 6 years ago. The first tech that came to change out ice maker said to us every one has this problem. He also mentioned that our compressor would probably go around 6 to 7 years. He was correct. My problem is we paid very good money for product, purchased an extended warranty and their tech told us what was going to happen and the company Samsung does nothing except say, "Would you like a tech to repair?" I will never purchase another one of their products. Please beware.

We bought a Samsung flex 4 door less than 2 years ago. It is out of service. There is water under the crispers, which is a very common problem, and samsung has never attempted to fix the problem. Try contacting samsung. You cannot. When you call the customer service number you get a call center in the Philippines, they take 20 minutes just to enter the information, wait it gets worse. They send your repair request to a third party vendor, you wait for them to contact you, worse when they do contact you they actually ask for a $200.00 deposit up front on the phone, just to come to the home to figure out what is wrong. If you decline to pay an up front fee they cancel. We called a repair service on our own, no upfront fee, and the service call was $79.00 deducted from the repair. Read the reviews before you buy a samsung refrigerator, it's terrible, and customer service is worse!!!