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Samsung Refrigerator

Samsung Refrigerator
Overall Satisfaction Rating 3.89/5
  • 5 stars
    601
  • 4 stars
    570
  • 3 stars
    243
  • 2 stars
    104
  • 1 stars
    209
Based on 1,727 ratings submitted in the last year

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Samsung is a leading appliance and electronics brand headquartered in Seoul. Samsung makes smart vacuums, laundry appliances and kitchen appliances, including refrigerators. The company produces several models of refrigerators and includes a warranty. Samsung products are widely available online and in retail stores nationwide.

BOTTOM LINE

Samsung refrigerators are built to last and come in a variety of sizes, styles and colors. Models include smart features, adjustable settings and sleek designs.

PROS
  • Energy-efficient
  • Multiple designs
  • Top technology
  • Temperature control
CONS
  • Can be pricey
  • Short return period

Top Samsung Refrigerator Reviews We Found

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Rated with 5 stars
Verified Reviewer

There is lots of room to store food in it. The design of 4 doors with the option of making the third door a fridge rather than freezer space is good for large families. Plenty of shelf space in doors for sauce, jam bottles as well a cheese storage. And a nice container for eggs.

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Rated with 5 stars
Verified Reviewer

I needed a 24 inch deep refrigerator and this was just right. I've had the refrigerator for over 5 years and it has been good. The best part is if you have a problem, you call a number and a technician tells you what to do. I would recommend Samsung to all my friends.

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    About Samsung Refrigerators

    Samsung offers five core refrigerator styles:

    • 4-Door Flex
    • 3-Door French Door
    • 4-Door French Door
    • Side-By-Side
    • Top Freezer

    Samsung refrigerators include a range of features and are available in a variety of sizes, layouts, colors and prices. Some key features include Wi-Fi connectivity, FlexZone, ENERGY STAR certification, autofill water pitchers and ice makers.

    Depending on the model and age of your Samsung refrigerator, the warranty on its motor lasts five, 10 or 11 years. The manufacturer’s warranty for all other issues is two years from the original purchase date.

    Customers can buy Samsung refrigerators at major retail stores, including Best Buy, Home Depot, Lowe’s and locally owned appliance stores that carry Samsung products.

    Samsung Refrigerators price

    Samsung refrigerators cost from $700 to more than $4,500. The average price of a Samsung refrigerator is about $2,000.

    The type, size, capacity and functions affect the price of a Samsung refrigerator. Refrigerators priced between $700 to $900 have limited features, including basic functions like an ice maker, while refrigerators that cost more than $4,500 include features like frame LED lighting, remote-view cameras and compartments with separate controls for temperature and humidity.

    Discounts are available for military personnel, government workers, educators and students.

    Samsung Refrigerators FAQ

    Is there a class action lawsuit against Samsung refrigerator?
    A class-action lawsuit was filed in 2017 involving a specific ice maker issue for a Samsung French-door refrigerator model. The lawsuit is currently in mediation.
    How do you troubleshoot a Samsung refrigerator?
    You can troubleshoot any issue with your Samsung refrigerator through the “Remote Support” or “Live Chat” options on the company’s website. You can also search for service locations and make a service request on the website.
    How long do Samsung refrigerators last?
    The average life of a Samsung refrigerator is around 15 years.

    Are Samsung Refrigerators good?

    Samsung refrigerators are sleek and spacious and offer top technology features and ENERGY STAR certification. Models with luxury features can be pricey, but many customers think the extra cost is worth the convenience the options provide. If the refrigerator’s functions suit your needs and the price is right for your budget, we recommend choosing a Samsung refrigerator.

    Samsung Refrigerator Reviews

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    How do I know I can trust these reviews about Samsung Refrigerator?
    How do I know I can trust these reviews about Samsung Refrigerator?
    • 3,055,059 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Page 1 Reviews 0 - 10
    Rated with 5 stars
    Verified Reviewer
    Original review: Feb. 16, 2021

    When I was going to buy a new refrigerator I started by checking on Consumer Reports website for best rated. 6 out of the top 10 best rated were all Samsung. I have the french door model with two drawers, one is a refrigerated drawer, the second, larger is the freezer. In the freezer is another drawer. I love it, the refrigerated drawer is used for quick snacks, lunch meats and cheeses and tortillas. We use drawer within the freezer drawer is great for separating small items or quickly consumed items.

    2 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: Feb. 12, 2021

    We have had the unit going on 9 or 10 years. Recently we have had a problem with the bottom freezer compartment freezing up. I have to remove both compartment and wait until the ice that has formed on the bottom area to thaw and remove the ice. Went to local dealer and was told that maybe that maybe the freezer door seal is worn. I inspected the seal and it still look good. Cleaned the seal as suggested yesterday. Now, I will wait and see what happens in the next few days. The setting for the freezer compartment is set a 8 degrees.

    2 people found this review helpful

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      Rated with 5 stars
      Verified Reviewer
      Original review: Sept. 4, 2020

      I have had this Samsung refrigerator (model RF266AERS) for at least 10 years. It has a one touch pure water dispenser (I chose the inside dispenser) and it’s easy to change the water filter which doesn’t take up much space in the back of the fridge. It also lets you know when to change the filter. The bins are removable and the shelves are adjustable. The freezer bin holds a ton of food and I chose to have the ice machine inside the freezer which makes ice on a regular basis. It is easy to clean both inside and out. Its design is a very pretty. I have never had to get it repaired, so I never had to use the warranty. It runs very quiet. All in all, I would give it a 10!

      22 people found this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: Sept. 1, 2020

      My Samsung is probably 15 years old by now. It has been one of my best investments. I think I have had one repair in all that time that may have been $150 which at the time I thought was outrageous. But looking back now was cheap considering the longevity of my refrigerator. It looks great, it is still in style and is easily maintained. It is silver which is very much still in vogue and everything works! I have always taken good care of my appliances so they will last a long time. Now that I have bragged on it, well we'll see.

      9 people found this review helpful
      Rated with 4 stars
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      Verified Reviewer
      Original review: Aug. 28, 2020

      Samsung top freezer RT21M62135R, nominally 21 cubic feet, is fairly capacious. Unfortunately the lighting in the refrigerator section is front mounted and everything in the rear disappears into the shadows - keep a flashlight handy. The freezer also has a light, something my prior refrigerator did not have. I really like the slide and reach shelf for deli type items - very convenient. The door storage is a bit inflexible. I ordered the model without an ice maker, they shipped it to me anyway despite my attempt to stop it, which they ignored (customer service in the US is impossible to contact - they switched me to Indonesia (sic)! (Consider that I bought this model for energy efficiency, then they ship something I do not want - pure waste.) Even though they took the door off, the delivery service still managed to put eight dents in the door - too easy to dent.

      10 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: April 5, 2021

      We bought our Samsung fridge with icemaker in 2015 and loved the design for storage. We had several issues with defrosting and the fridge developing ice and the back and freezing food. We started to take a day once a year to defrost it over 24 hours and it worked for a couple years but we called it this year. It froze up again (early this year) and we defrosted it again but it never got back to properly keeping our food cool but not frozen. Our local repair person told us he wouldn't waste our time because he's gone to service Samsung fridges many times and bought new parts but it never helped. When we had our new fridge delivered the delivery person commented that they've removed mostly Samsung fridges from people's homes. They look good but not worth it. Ours lasted 6 years! That's not long for over $2,000.00. Not to mention the environmental impact!

      2 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: March 31, 2021

      I bought this fridge as part of a whole kitchen package when I remodeled 2 years ago. I'm not sure it ever cooled as cold as previous fridges, but this one is different. The controls are different, very different. Gone is the dial that goes from off to high cool. A panel of buttons and lights, hold this button down for three seconds for this, 5 seconds for that, hold down both at the same time for 5 seconds for that, this is on when that light is off. If it stops cooling it might have gone back to 'show room mode' etc.

      The fridge might run fine but I am unable to find the right variation of buttons and lights to push for how long at the right time. The manual and online is no help at all. There doesn't seem to be a Samsung rep to call, I've decided to have it hauled off and buy something with an on and off switch. The fins might be clogged up but they are inaccessible for home owners. Repair people want $200 just to show up and that does not apply to repair. Extra to diagnose. It would be very easy to pay more for repair than I paid for the fridge. They seem to deny there is a warranty or it would apply to my issue.

      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: March 24, 2021

      UPDATED: 3/31/2021: I purchased a condo 8/8/2020 in Pasadena that had been remodeled by the seller with brand new Samsung appliances all purchased 1/30/20. Delivered 2/01/2020. I called Samsung warranty Nov and Dec 2020 about the ice maker making horrible noises. They told me I was under warranty and that the ice maker had been recalled for RF24R7201SR/AA, payment of 1979.99 from Best Buy with receipts in hand. It took Samsung three service visits, months later to not be able to remedy the extreme noises while replacing the entire ice dispenser. They then informed me that now I was out of warranty and they would only offer me 1800.00 and for me to remove my warranty sticker to send to them.

      They informed me that Best Buy would now not swap the unit out because I was a few months off warranty but I was under warranty when I called and it was first serviced with this issue. I then reached a gentleman at Samsung March 25th at 10:05 am, call was recorded, and I was told that they changed their minds and that they have these refrigerators on hand through Samsung despite Best Buy not being able to help me. I asked him if he was sure because the previous calls insisted on sending me money for a devalued amount at 1800.00. He assured me that the call was sincere.

      I then called back 3/29/2020 and of course was told that that deal didn't exist for me and again only to take the 1800.00 offer. Calling them is like calling another planet of incompetent employees who hardly speak English at all and have no clue what's really going on. It is the worst company that I have ever dealt with in my life and my whole home is filled with Samsung appliances. Soon to be replaced with LG's when these stop working because Samsung has horrible customer service and treat their high paying clients like garbage.

      ORIGINAL REVIEW: The worst experience ever! Calling Samsung’s 800 number for warranty issues is like calling another planet of people so unqualified and unhelpful. I purchased a 2500 refrigerator 1/2020. Delivered by Best Buy in 2/12/2020 and the ice maker was making horrible sounds 9/2020, 10/2020, 11/2020. I called while it was under warranty and they promised I caught it in time. After they attempted to resolve the issue and couldn’t we entered into 2021 year and they changed their minds telling me they could no longer swap it out with Best Buy because it was out of the year 2020 timeframe. Despite telling me while I called in 2020 that I was protected as long as I presented the purchased receipts that I did! They are only offering me a low prorated amount of 1800 and to remove the warranty sticker. That’s just insane customer service when my whole home has Samsung products. I can’t even believe this company and I will never buy another Samsung again.

      5 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: March 12, 2021

      Samsung refrigerators have a problem with ice buildup behind the evaporator cover. They have a replacement part to fix this design defect but they expect their customers to pay to make this repair. Very poor customer service when you ask your customers to pay to correct your design flaw. Don't buy a Samsung refrigerator!

      9 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: March 7, 2021

      Don’t buy a Samsung refrigerator. The ice maker freezes up. It is a defect and they replace with defective parts. The refrigerator won’t hold a constant temp, jumps into 50s without the door being opened or inside overfilled. Water leaks into the bottom of the fridge. Should have stuck with electronics.

      10 people found this review helpful
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      Samsung Refrigerator Company Information

      Company Name:
      Samsung Refrigerator
      Website:
      www.samsung.com