Samsung Refrigerator

New BESPOKE RF23BB8200QLAA Fridge French doors never aligned properly. One door doesn't stay open the other one swings open. Tried to get it repaired and service team did listen and I had someone come out. However he said this is a common issue. Very disappointed. I have bought a lot of Samsung equipment in the past, phones, watches, Washer and Dryer. This will be my last Samsung purchase of anything. I definitely regret my purchase.

The bespoke refrigerator is just about 2 years 2 months old and the freezer portion is not cooling. I had two separate technicians review it and was told I need to replace the compressor. I contacted Samsung on February 23 and provided all necessary paperwork (technicians review) including title of the property since I am the second owner of the home since it was built in December 2020. Each time I was told the case has been escalated to the highest priority and they would respond within 24 hours. I have followed up 7 times but there is no movement in the review. I lost all the food in the fridge and freezer and Samsung still would not respond. BEWARE - DO NOT BUY SAMSUNG REFRIGERATOR - They do not care about fixing or repairing anything nor do they honor their warranty.

The Samsung fridge was purchased for my mother in law and 2 other adult family members. It had the compressor die after only 2.5 years. It had a 10 year warranty for compressor, 5 for sealed system - supposedly. We call Samsung right away - the only authorized service shop is 20 miles away in a tiny town called Centralia - they couldn't get anyone in Columbia to work with them. It was obvious the compressor/sealed system was dead - in my research lab I have had dozens of refrig units over the decades. I had to pay $90 to get it diagnosed by Samsung's authorized service folks.

We purchased a Samsung double door lower freezer refrigerator in 8/2018. The upper portion (refrigerator) stopped working. We got in touch with Samsung the number provided inside refrigerator and made an appointment. Needless to say the day of the appointment the company themself canceled (poor customer service) after waiting 7 days to rectify this problem. They couldn’t make another appointment at the time the wait was an additional 4 days. We had to go and get a new refrigerator not a Samsung of course. The company never tried to make right on the fact that we waited and never got the situation fixed. We will never buy another Samsung product. Horrible customer service!!!

The title says it all. Worst customer service and policies. Won't fix the broken ice maker (still in warranty) because there's dent on their flimsy stainless steel which is totally unrelated. OMG and how rude. Because of small dent all warranty is voided. So because the dent is so easy to make (just by touching the door) they now won't warranty any issues you may have with this cheap fridge. DON'T BUY SAMSUNG if you want to save yourself some anxiety. Oh ya! The stove we bought to match had to have the circuit board changed several times and issues still persist. I give up. I think that’s what Samsung ultimately wants.

Model # RT16A6195SR. We purchased a Samsung Fridge from Home Depot on the advertisement that Samsung's refrigerator was ice maker ready. When I went online to order the ice maker parts, I was directed to J & J, which runs the Samsung parts dept. So far, J & J has sold me $400 in parts and I'm still short of a plug. I called J & J this morning to furnish with the plug and they informed me that Samsung doesn't make the plug. J & J is $400 richer (I'm $400 poorer) selling me parts that aren't complete to finish the installation of the ice maker. J & J also will hang up on you when they don't want to talk to you anymore. Good Luck, so far I have had none with either company.

NO DELIVERY YET of panels for Samsung 4-piece Tuscan Stainless Kitchen Package purchased on August 20, 2022 at Orville's, Amherst, NY. Orville's has no estimate date of delivery from Samsung. Received absolutely no assistance from Samsung support to my many requests to resolve this situation.

Worst customer service, after wasting several hours of time with online chat, I ordered washer and dryer. The customer support engineer "**" lied to me that the order would be delivered on Mar-02nd. I even asked him why in the checkout page, it was as Mar-07th. He was keep on lying not to worry about the date. He said it would get updated. But once the order is posted, I received an email stating that the order would be delivered on "Mar-07th". When I inquired about it, he asked me run behind order team to further coordinate on. He disappeared now. I would try once again tomorrow with the order team, if they could resolve this. Yes I would cancel / dispute my order. Always recommend ordering through Costco... I made a mistake.

Samsung has known the interior back of fridge freezes, fan makes loud noise as it hits ice buildup. Solution, remove interior items, unplug, take off back panel (inside). See ice pack, fan can't work. Samsung representative says it's warrantied 10 years. Samsung customer service says NO. DON'T BUY SAMSUNG REFRIGERATORS!! They don't support their own product! $3k-$4k and no support.

We bought a Samsung refrigerator from Lowe’s 3 years ago to put in our newly built home. A year after living in our new home, the fan began making noises and the refrigerator quit cooling. This continues to happen about every 4-6 months, due to ice build up in the back. This refrigerator is causing us to spend a lot of extra money having to pay someone to come fix it each time, not mention the spoiled food when it happens. My dad is a contractor and we are very disappointed in Samsung refrigerators and will not recommend their appliances to future home builders.