Samsung Refrigerator Reviews

We purchased a Samsung Refrigerator, Model RF27T5201. The refrigerator worked well, until we came to clean it. We found the glass shelf above the vegetable drawer cannot be removed. One time some liquid leaked from frozen fish and gathered under the glass top and then solidified. Now there is an unpleasant layer trapped beneath the glass, which is growing mold.

Bought Samsung Bespoke AI 4-Door French Door refrigerator with the thought that it has good quality products. Within a year we notice two large cracks building where French door landed. We barely kept heavily weight on it. When called customer service it was answer in Phillipe. Little to say- they didn't care about the concern. Supervisor "Nomer" was supposed to call me back but never did and closed my ticket without providing me with solution. I bought this item in NY, USA - why Do I need to speak to someone in Phillipe who don't give S***t about appliance issues.

Samsung is a really bad choice. Bought new refrigerator ($3000). Died after one year. AVOID - DO NOT BUY UNLESS YOU WANT TO WASTE YOUR MONEY.

Very disappointing experience with Samsung customer service. My refrigerator compressor is still under the 10-year warranty, yet I was initially told labor would cost about $120, only for the price to later jump to over $850 and then over $1,300. The pricing was inconsistent and misleading. Customer service and the supervisor I spoke with were unhelpful and dismissive. Extremely frustrating experience trying to get a warranty-covered repair completed fairly.

Purchase of the Samsung Fridge has been one of the worst decisions I have ever made. We purchased a french door, counter depth fridge less than 6 years ago. The ice maker quit working 1 year after purchase. It continued to break 2 more times until it was out of warranty. Now the bottom freezer quit working & will need a new sensor & board. So now I have a 6 year old fridge that I purchased for a lot of money that is not even working to it half potential. I will never purchase Samsung appliance anything anymore.

We have a less than three-year-old Samsung refrigerator, counter depth, French doors with a drawer that can be programmed for specific storage needs. Our model comes with an ice and water dispenser in the door. It was part of a package from the builder when we bought our new home. We have been experiencing trouble with the ice dispenser not dispensing ice. On more than one occasion, my husband removed the ice container to find the ice had thawed and refrozen into a solid block. The last time this happened, he was not able to remove the ice container at all. Googling for help in that issue revealed that Samsung has a known issue with the ice dispenser and has in fact developed a kit to replace the unit.

DO NOT BUY SAMSUNG SIDE BY SIDE REFRIGERATOR WITH ICEMAKER. I am a loyal customer with all appliances and electronics in my household manufactured by Samsung. Ice maker in my fridge never worked properly. Always freezes over. Talked to Samsung customer service multiple times. They came over twice and are now asking $400 dollars to replace defective ice maker without any guarantees replacement will solve the issue. They said it is a design issue. I've asked them to make an exception and cover the cost because it might be a lemon law issue. No dice. They offer me $300 dollars toward new fridge. So I paid close to $2000 dollars for the fridge and now need to pay another $1700 to fix my ice maker? Is that how they treat loyal customers?

Horrible! Just horrible. Complete junk. Not only does the ice machine fail monthly but have had multiple repairs on the freezer not freezing. Many, many repair people trying to fix the problem and many just pass the buck. I have never been so disappointed in an appliance in my life! Samsung should be ashamed at making such a bad refrigerator. Should get negative stars imo as 1 star is waaayyy too many.

I am not trying to cause any issues, but I do need to express my disappointment with both the product and the customer service I have received. The appliance is not even six months old, and we are already experiencing problems. What has made this situation worse is the level of customer service. Communication has been very difficult, as I have struggled to understand representatives, and despite numerous attempts, I was not allowed to speak with a manager.

I bought my fridge in January 2026, in April the fridge was damage. I contacted Customer services it took 2 days to have a technician come out. The fridge had to be replaced. I requested a reimbursement for the fridge. 8 days later and 4 calls I still waiting for my money. The process was so long and difficult. No reimbursement for the 8 days for the food for the family.