Samsung Refrigerator Reviews

Upon moving into a new home, I purchased a 4-drawer Samsung refrigerator. It's beautiful and has a lot of cool features, but within 6 months the ice maker was frozen over. I contacted Samsung and they sent a repair person (there's only one in my area). He walked in and without even touching the refrigerator indicated that he could replace the parts, but Samsung hadn't done anything to truly fix the issues, so it would break in another 6 months. It didn't last that long! Within the next 8 months, it would break 3 more times. They finally agreed to replace it after the repair person refused the job the final time.

I Bought a French door Samsung refrigerator 11/13/16. Year and a half later the ice maker had to be replace. 3 weeks ago, my fridge stop work, call Samsung, a technician came over today, 04/01/2020 and just told me, the little over three years old refrigerator is dead. No repair, no warranty. It have a sulfur damaged. How that can be? I have a city water and a purified water system in the whole house. I have a 15 year old refrigerator, from the time the house was build, and still work in the garage. This is BS. I been read a lot other reviews in the internet, and people had the same problem. I paid $2,058.64 for this crap at Home Depot, and now I have to go out and buy another one. Please don’t waste your money with Samsung.

Samsung model RF28HMEDBWW-0000. I had this fridge for 5 years 3 months. After 3 years the ice maker froze up and had to be defrosted every 2 weeks. Now the defrost fan is striking a buildup of ice in the fan area and the fridge has to be disassembled ever.

As I tell all of my friends, stay away from Samsung appliances. They may make good phones but they should stick to just that! We bought a Samsung french door, freezer on the bottom refrigerator 4 years ago. The ice maker started freezing up and not working 6 months after we bought it. At times it makes so much noise it wakes us up. Now a new problem... the fridge just stops cooling even though the freezer is still working. It's an on again off again problem leaving us never knowing when our food might go bad.

Defective product and poor customer service. The product I own has been a lemon since day one. It will not cool right. The ice maker doesn't work. I have had to replace food so many time due to improper cooling. Do not buy! Save your money!!!

We purchased a Samsung French Door fridge model number SRF644CDLS 18/11/2017. Six months after purchase the ice dispenser stopped working. We contacted Samsung support and they sent a repairman to fix the fridge and after a great deal of time waiting for a part the dispenser worked. 12 months later the ice dispenser ceased to work so we contacted Samsung once again and were directed to another repair firm who said the dispenser was faulty and we had to wait once again for a new part. By this time I was worried that our warranty would expire but the Samsung repairer assured me we would still be covered because it was always the same problem.

We've always loved Samsung products but this refrigerator is a real lemon. The ice maker freezes up every couple of months and we have to use the blow dryer to get rid of the ice buildup. Now the refrigerator won't stay cold. Repairman says it needs a new evaporator. Price to repair ice maker and replace evaporator: $954. Took 8 days to get a Samsung certified tech out to evaluate. Language barrier with phone help desk technician was frustrating. I learned that Samsung, if you have to call them, is not enthusiastic about backing up their products. At least not their refrigerators.

My refrigerator is 4 years old, the ice maker quit working, it cost $475 to repair. The repairman said this is common for Samsung refrigerators, Samsung would not cover the cost of this repair. To have a refrigerator ice maker quit working after 4 years is unacceptable if not covered as a recall for ineffective function of the appliance. I will never buy another Samsung appliance due to this experience.

4 years ago we purchased a Samsung refrigerator with double doors and the freezer in the bottom. After 1 year we started to get frost on the back inside of fridge and also water would fill the bottom of my vegetable drawers. I put up with this until January 2020 when my husband googled the issues and realized the drain tube in the back of fridge was a faulty issue with this product. We thawed out the fridge for 2 days and installed the new drain tube thinking we had the issue resolved. March 5, 2020 I opened the fridge door only to discover the temperature in the fridge was 50 degrees so I pushed the power cool button. The fridge cooled off to 38 degrees again and I thought we were good. This went on for 3 days and we finally had enough. I have purchased a new GE refrigerator and will never purchase another Samsung product.

I bought this fridge a few years back. The icemaker has frozen up since I bought it. Have to constantly dethaw it. Very frustrating for a icemaker to do this. Paid a lot of money for this fridge. Very disappointed.

I bought this big expensive frig. It cost me $2500.00. Repairman was here 5 or more time to fix ice machine. This never worked properly. I have to defrost my freezer to get the ice build up out. I understand now a lawsuit is in effect and how would I go about reporting this issue to Samsung. I will happily give back this frig for a refund.

7 month old refrigerator had an issue with the refrigerator door. The ice flap was opening and closing constantly. After leaving us for 12 days without a working refrigerator and 3 cancelled service calls someone showed up to replace the door that was sent to them directly by Samsung. It is not the correct door and now they are refusing to replace with the correct door. The customer service is terrible and the product is defective. Do your research and avoid these appliances.

My fridge was only just 6 years old purchased in December 2013. It was stored in my shed, switched off, not used from Jan 2018 to Oct 2019 while we renovated. It just stopped working by not getting cold in January 2020 after being back in service for 4 months. I could not get a Samsung service agent to look at it. Finally a fridge mechanic that I found, advised me the fridge has failed to hold the refrigerant gas and even though the compressor was still working fine it cannot be repaired.

Less than 2 years - refrigerator Starts falling apart! Refrigerator needs to be Recalled! Ice maker stops making ice, Door handle breaks off with the plastic pieces still connected, and water dispenser plastic piece breaks off. Called Samsung, sends a technician. The technician sends pictures to Samsung. Samsung determines outcome despite the technician’s analysis and recommendations. Samsung blames their consumer. Samsung does not cover the any of the parts. Keep reading the reviews below from other customers. I wish I did! Samsung appliances are not built and made to last. Poorly and cheaply made with flimsy plastic that break off... The only use for this refrigerator is for a large paper weight. Stay away and Don’t waste your hard earned money. Period.

My Samsung refrigerator has a (now well known) design flaw with the ice maker that leads to the refrigerator not cooling. Samsung, after "fixing it" last fall is now - 5 months later - refusing to fix the problem that was obviously NOT fixed last fall. The refrigerator is a lemon and I have no recourse. If I could go back in time, I would not purchase this refrigerator or any other appliance from Samsung.

Ice maker in fridge circuit board shorted out and caused house fire. Lost everything in my home. Samsung rep came and investigated and took ice maker from fridge and said not the cause! Fire marshal reports said ice maker was cause. A service tech also said cause was fridge! You should Google Samsung icemaker fires and watch all the complaints.

Bought a Samsung refrigerator and within 2 years the ice maker quit making ice. Called Samsung and said warranty was no longer valid on the ice maker. I called them back and argued about their ice makers not being very good and that there was a lot of problems with them. They said they would make an exception to fix it this time. Got it fixed and 4 months later it went out again and stopped making ice. They said they would no longer service, even knowing that they have had lots of trouble with their ice makers. I definitely won't buy another Samsung. I wouldn't have even given them 1 star.

We bought all new Samsung appliances and loved the look. Well the refrigerator-Ice maker has been nothing but a big problem shortly after purchased. Freezes up and no ice!!! Not sure after reading all these reviews, why there hasn’t been a RECALL ON THE ICE MAKER!!! Model-RF28K9070SG. Reviews are all over and sooooo mad I did not look at before we purchased this thing!!!

I bought model RF28JBEDBSG less than 2 and a half years ago. For paying over $2000, you would think it's going to be an excellent appliance. Since day one, we hated the ice maker. Barely makes any ice. But little by little the ice maker freezes up and the ice blocked up. So we started buying bagged ice. So to fix it, we unload the refrigerator and let the ice melt so we can get into the ice machine to remove the ice. This has happened multiple times even Christmas eve dinner.

2 years old 28cf french door stopped suddenly 2 weeks before Christmas wasting $600 in food. I called Samsung certified tech and had to pay out of pocket. Then it took them 2 months to replace it with another that is not assembled correctly.

Never buy Samsung appliances. I've had problems with my brand new refrigerator since the beginning. Even with the warranty, I can't even get it fixed!! We lost so much food, time, energy and it's still not working and they don't want to help us at all!!!

No service available in state of Maine- They should not be allowed to sell such an extravagant appliance if they are unable to offer service. Biggest waste of hard earned income I have ever spent! Cannot believe I have to throw away such a beautiful appliance!

Two issues with this refrigerator. First is the built in ice maker that freezes up on a regular basis because it is not sealed from the main refrigerator body and so therefore is prone to damp air from inside the main fridge. There is a built in "heater" to defrost this icemaker. It is difficult to get into the program as the sequence of buttons you have to push are very unresponsive. Once you do get it on you have to listen to exceptionally annoying warning bell for 20 minutes while it functions. And in our unit I find I have to defrost the icemaker every two to three months.

I bought a Samsung RS25H511SR from Home Depot 5 Years ago and have had nothing but issues. We also purchased a 3 year warranty to cover the fridge. So 3 months first issue goes into demo mode. We tried everything that the internet said to. Made the call, guy came out and had to reset fridge computer. Six months fan went out, 18 months the freezer control board went out. So our warranty had a 3 time lemon rule. Cool new fridge right? No! Had to be same part. So we went on like this till warranty ran out and they would not renew warranty. So stuck with a fridge that has cost me thousands of dollars in food not to mention the $1500 I paid for it. Stay away from Samsung and Home Depot

Bought July 2016. Now 3 1/2 years old. Called because freezer was not freezing while refrigerator still worked. Day before tech came found ice on inside wall of refrigerator. Tech said two problems. Ice on the wall is a little problem. Freezer is big problem. I would have to pay for the little problem and warranty would cover freezer. GREAT worth fixing. Freezer had a Freon leak. Suppose to be covered. After working on and discussing with manager he said they won't warranty it, there are many leaks in copper tubing and corrosion on compression. Said it was due to environmental reasons maybe humidity. Crazy we built our house 30 years ago and put in a Sears Kenmore refrigerator. It lasted 27 years without any repairs, replaced because of color. No leaks. No corrosion. Was still working.

Thinking about buying a Samsung refrigerator think again, Question is - What is Samsung doing about the frozen drain line issue? Do you think that a customer wants a defective product? I don't want to defrost my system every so-often, plus with the Samsung name you'd think they would do something. I'm almost 4 hours in working basically for Samsung... BS! Contacted Samsung customer service and get what I expected, nowhere.. The customer service rep said this is a unknown issue, https://www.samsung.com/in/support/home-appliances/resolving-drainage-issues-in-samsung-refrigerators/. So, I sent that link to customer service rep...

Worst customer service EVER!!! When I bought my refrigerator several weeks ago, it had two dents on the front door. I never could get anyone on the phone to help me get the door replaced. They kept switching me to different departments. They offered me a gift card for all the hassle, but when I called to check the status of the gift card, they knew nothing about it. The small drawers in the refrigerator do not open all the way. I cant put my fresh fruits and veggies in the compartments. Do not waste your time dealing with these people! They don't back their products like they say! I won't buy any more Samsung products!

Since purchasing my refrigerator, we've had to replace the shelving on both doors a total of 10 times at a cost of $41.00 per shelf. The plastic around the interior shelf and drawer systems has also broken. I researched the product and found the shelving was determined to be defective. I contacted Samsung to see if they provided alternative replacement shelving to replace the defective shelving. First off I attempted to chat with a Samsung representative, they could not understand English and I was asked to to simplify my words. I then called Samsung and was told they did not have an alternative replacement, they would not provide replacement shelving, they would not discount the cost of the replacement shelving, and basically notify me there was nothing they could or would do.

We were in immediate need of a new refrigerator when we moved into our new home back in 2015. I regret not reading reviews, but I assumed that Samsung was a reputable company, and we've been pleased with our Samsung televisions (we have 6) so I purchased this $3000 refrigerator based on how it looked. The icemaker was problematic from the beginning. At first it just took a long time for ice to dispense and cubed ice never really came out 'cubed'. Then I started noticing ice build-up underneath the crisper drawers. Then the icemaker stopped working because it froze up.

I spent over $3000. For a Samsung refrigerator which has an ice maker that constantly freezes up. I purchased a service agreement with Best Buy who in turn sends out a Sears service technician. This is an ongoing problem with Samsung refrigerator ice makers and they have no clue as to why this is happening. My ice maker still doesn’t work and the service department claims that the part is back ordered. Do yourself a big favor and do not buy a Samsung refrigerator. I am a licensed refrigeration engineer with the City of New York and I have never dealt with a major corporation that doesn’t care about customer care. By the way the refrigerator is only one year old.

My refrigerator is 5 years and 4 months old. Over the holidays the entire sealed system went out. Compressor and condensers, etc. This system is only under warranty for 5 years. Samsung lead me on for 4 weeks, customer service acted like they would assist in some way. They would find a local Samsung approved repair company or one rep mentioned helping by prorating my cost of fridge (5years)??. Nothing happened. I had to go buy a new refrigerator. No local company, approved by Samsung, would work on fridge because of its age - 5 years! Cost with parts and labor exceeded $1400. Almost what I paid for fridge. Samsung refrigerator is the most disappointing brand on the market today. My take away - review all warranty information and purchase extended, otherwise, it’s a throwaway fridge.

Nothing but trouble from these appliances and they're only a year and half old. Ice maker froze up and Went online and saw there is a class action suit. Called Samsung to fix it and after arguing they agreed to fix it for free. Dishwasher doesn't clean very well if you put too many items in it. Stove had to get a new part but thank god it was still under warranty. The appliance repair service Williston in Long Island are extremely rude. Don’t buy Samsung appliances. Stick to tvs.

This service request on a new fridge was a nightmare. Thier service company OMB/friends tek is so unprofessional. They called me to schedule time. Hung up on me the first time. They did not call back, but put in notes that I hung up on them.When I called back, waited on hold 45 mins. Then was disconnected. Called back. Waited 30 more minutes. They pressed que to leave a message. I got a message that voicemail was full and told me to try my call later. They tried again to call me 2 days later. I called right back and went through the same scenario. 3rd time they called, I answered and was able to s he duke a service call 1 week later. This whole time I have been calling Samsung customer service with no resolution. They in fact, said they also could not get through to the repair vendor and I should keep trying.

Bought the entire kitchen appliance four years ago. Two years later the ice maker stopped working and few months ago the name is peeling off. Already spent 150 trying to fix the ice maker and no luck. Called Samsung and they will send a repairman and charge 360 something, parts not included. Haven't called for name peeling off since it would be a total waste of time. I wish I had gone with LG.

I bought the French Door Fridge 18 months ago. I love the look. I love the storage space. Hate the knocking although that has improved a great deal after six months, and after they suggested I switch the Ice button to off - since I don't use it. It still Pops, Snapples and Cracks a bit but that is probably normal for most refrigerators. My main beef is the crisper drawers. Rather than be just one piece, the front of the crisper comes off to enable cleaning in the crack where the pieces join. (If it was only one piece, there would be no cracks to accumulate food bits.) Why they decided to build a crisper that needs to be disassembled and reassembled I can't fathom.

I purchase this Samsung refrigerator three years ago. It’s been very noisy from day and recently it started leaking water and iced up even though it's a frost free fridge. It not cooling food properly and it stop working altogether six days ago. I now have to purchase a new refrigerator. I will never been buying any Samsung appliances again. I feel totally ripped off.

I purchased a whole suite of Samsung products less than 2 years ago. The washing machine has a slow leak, the oven works ok, however the fridge is a nightmare. Don't expect the ice maker to last more than a year. Also the freezer gets pretty heavy when loaded and the handle is held on by a flimsy piece of plastic.

I bought a 2017 Samsung refrigerator in June 2018. I bought it from Home Depot. The refrigerator failed in the 5th month. I asked for a full refund from Home Depot. They told me they do not back up the product they are peddling. I have never had any issue returning anything I’ve bought at Home Depot until this refrigerator purpose. This is when I knew I was screwed. At that time I found out Samsung had a 1 year service based contract so I allowed them to come fix it. They replaced the ice maker and of course it failed again in the 14th month.

Around the end of the first year, we began hearing an annoying 'clicking' sound, which was caused by the cooling fan inside the back panel being COMPLETELY encased in ice.

Beautiful refrigerator but has major design flaws. I have a Samsung Refrigerator Model # RF28JBEDBSG that was made in 2015 and purchased by me in 2016. About a year ago the water stream from the water dispenser became very small; I looked on the internet and it looks like this is pretty common problem. I already pay around $50 every 6 months for the Samsung Water filters - why can't Samsung get this (water dispenser design) right? I called Samsung and I will need to pay for a technician to come out to fix this problem. My mother just bought a Whirlpool fridge - great water and ice dispenser! Just saying... Secondly, within the FlexZone there's a little plastic part that connects the metal dividers after you have adjusted them to your needs. This little plastic part broke apart. When I called Samsung Parts I was told I'd have to buy the entire insert for the flex zone - $170! This stinks.

Ice maker will constantly freeze over. Inside the back panel will turn into a block of ice freezing up the fan. Very expensive for an appliance that lasts four years (or less). Save yourself the hassle and money and roll the dice on another brand. Purchased July 2015. Must replace after only 4.5 years. That's pitiful for a $2000+ appliance. While out shopping to replace ALL the Samsung refrigerators appear to have the same basic mechanisms inside. I wouldn't take the chance.

THIS FRIDGE IS NO GOOD. The ice maker freezes up and water puddle under the deli tray and that water freezes and I have to use an air dryer to blow in order for the tray to be release. The first time it happen I was still under warranty and so the tech replaced evaporator cover and moved the temperature sensor sideways (which he said is factory fault). The ice maker stopped working and the freezer is just cooling. It is not freezing. I have lost everything in the freezer again. Looking at other reviews they have the same problems with their Samsung fridge. I would never buy another Samsung product.

Most appliance repair companies refuse to repair Samsung Refrigerator, what a SHOCK! I had no idea. I purchased my Samsung Refrigerator which was priced over $3,000 in 2013 on sale. After just a few months, we walked in the kitchen and saw a puddle of water on the floor. We had a warranty, so this wasn't a big deal. It happened again before the warranty expired. During the last visit, the repairman said it is not a big deal just remove the bottom drawer and remove that layer of ice and that takes care of the problem. The next time our warranty had expired so I did not consider the long term ramifications which hits us now that the bottom freezer drawer has stop freezing completely. This is a very costly repair. I am furious because this is a well known issue with Samsung. I really want my money back because this has been a constant problem.

Our experience with the Samsung refrigerator (French doors, bottom freezer, ice/water in door) has been a big disappointment. The ice-maker never worked well - the ice gets wet then freezes over. The refrigerator coils accumulate frost and ice and the fan starts to rattle and eventually die when it hits the ice. An appliance repair company replaced the evaporator cover to create a new seal, and installed a new drain kit ($400), but only 3 1/2 weeks later the same problem occurred.

Do not buy Samsung products!!! They do not stand behind them. My ice maker has not been working since day one. It freezes over, no ice and it's impossible to open it up!! I called and they said, "Sorry it's not covered under your warranty!!!" They are aware of the defect...But don't care!!!

Don’t spend your money on the so called Smart refrigerator! The refrigerator itself sucks! Ice maker has never worked right, water leaks from water dispenser! You can’t open but the right door first or the ice maker will freeze! I guess they put all the work into the screen (which is no good without Samsung devices) and forgot about having a good working refrigerator. 5k down the drain!

Do not buy Samsung refrigerators with bottom freezer. Our refrigerator (RF18HFENBSR/US) is 2 years old and leaking water in the bins and the bottom of the refrigerator section. I just called Samsung and they said that it is out of warranty despite the fact that many, many people are complaining that the refrigerator is defective. DO NOT BUY THIS PRODUCT -- IT IS EXPENSIVE JUNK AND SAMSUNG WON'T FIX IT.

This Samsung twin cooling plus is the worst refrigerator ever! Every 5-6 months you have to shut down and defrost it, it freezes up like the refrigerators did back in the 50s! You have to take the whole back of the refrigerator apart to get the coil to defrost which is about 8-10hrs of defrosting! I would never recommend spending 1800.00 for this piece of garbage! They tell me that it is a common problem but offer no fixes! You think for the money spent they would help! But NO.

Very disappointing.... I didn't expect that bad customer service experience. They just don't care. Bought fridge on November 14 Directly from Samsung.com. Shipping company couldn't deliver, rescheduled 4 times. In the end they said.. they lost a fridge and don't know where it is and when is going to be delivered. Called Samsung - basically Samsung said: "We don't care if you cancel order." I cancel my order and I will never buy Samsung again... not a fridge... not a tv... and won't recommend Samsung to any of my friend/Family. Buy something else, NOT SAMSUNG. Order # **

Updated on 12/25/2019: So the second tech came at a cost of 130.00 to confirm the fridge was not working due to a broken compressor. Waited another week for the official Samsung repairmen with the new compressor. It's up and running again. Three weeks without a fridge as they dragged their feet to R&R a compressor. Not good. Will not buy Samsung again nor recommend it to you.

My review mirrors all the others: Ice maker problems within couple months of purchase, water leakage problems follow, poor customer service, and repair persons said Samsung is worst refrig on the market.... We bought 3 Samsung products, they replaced the washing machine at 3 months which has been working great, but the dryer still has problems and the miserable refrig...

SAMSUNG BUYER BEWARE - Do not buy a Samsung refrigerator!! We have had nothing but trouble since we bought ours (model #RF263BEAESR) a few years ago. Usually people that right good reviews have only had their refrigerator for a month or two. Ours worked well for the first year and then the trouble began. The icemaker broke first (it costs four to five hundred dollars to replace it) and then the defrost sensor broke (two hundred and fifty dollars to replace it). Now they say maybe it's the fan - it's never ending. It's a very pretty refrigerator but that's about it. There is a class action lawsuit on the ice maker and the fan and defrost sensor will soon follow. We have had Samsung certified repairmen out six times and one of the repairmen said that there is a design flaw on the refrigerator and that we should expect to keep having someone out to put a band aide on the problem.

French door refrigerator with bottom freezer. At seven months old the freezer handle broke from the freezer door. This was from normal everyday use. So poorly designed. Samsung refused to stand behind their product, after all, they already had our money from the purchase. Hard to believe a major company wouldn't be embarrassed by their own substandard craftsmanship. Not the best way to build a brand. Plastic mounts built into the door snapped off from simply opening it. Never again will I purchase anything with the Samsung name.

We purchased a French Door Rf323TEDBSR from Lowe's. The top ice maker would not give us cubed ice. We had repairmen come out and try to fix it. After 22 hours on multiple phone calls to Samsung, Lowe's replaced it at their cost. They replaced it with the same model, new in the box. The new one had the same problem. Samsung refused to replace the ice maker and said that's normal. We have to open the bottom drawer to get ice. When we have parties we have to explain about how the top ice maker does not work. Because I worked a full time job and we have three kids, I ran out of energy to take off work and to keep calling. At the time I did work at Lowe's, and it has cost Samsung a lot of business considering I worked in the appliance department. Also, I still tell people about our problems after 8 years. I have other friends that are also complaining about their refrigerators. That is why I decided to write this.

The ice maker allows ice to build up within the unit preventing ice from being made. Samsung will not stand behind it. Never buying Samsung again. Consumers be advised. Search Samsung Ice Maker Problems online.

Did a kitchen renovation and bought a stainless steel 33 inch Samsung rf197 fridge. 3 months later it starts leaking water into the vegetable trays. The fridge freezes up. Everything inside is frozen and ruined. Ice builds up and stops the fan. After defrosting numerous times again ruined everything. Ice in fridge section again builds up and fridge shuts down again ruined everything. Compressor stops working for fridge section freezer keeps working. I am now on a first name basis with the repairman. Compressor stops 1 week before 5 year warranty up on compressor. Have to fight with samsung for repair. 18 months later the second compressor has gone. Enough is enough. Moved my beautiful samsung to the curb (no marks on stainless steel) and bought a different brand.

We bought a Samsung Refrigerator, model RF260BEAESR, under 5 years ago. Its cooling system completely failed one night ruining the entire contents of the fridge and freezer. We are a family of 5 so it wasn't half full either. Since then there have been 3 repair attempts with each resulting in more part failures and more parts ordered. It produces a horrendous chemical/oil stench when plugged in and I can't imagine that's ok to breathe for my three children. It's been a month with no fridge and enough is enough. Just replace the thing already, admit it was a terrible product and let's move on.

Samsung Refrigerator RF 267 Series. We have been very unhappy with our Samsung Refrigerator. We bought it approx 6 years ago and have numerous expensive repairs. A new refrigerator should not require costly repairs to keep it running. Our last repair replaced the "guts" of the refrigerator and an ice maker part - approx $600. This is just to keep the thing running! We have had to replace 3 of the plastic side shelves (at a heft cost) because they are so cheap that they just broke apart with regular use. DO NOT BUY A SAMSUNG REFRIGERATOR unless you don't mind constantly putting money into it.

I purchased Samsung 4 door flex refrigerator July 2018. The ice maker started freezing over and not working and has been doing this every couple of month. I have been thawing it out and reseting it. It’s now December 2019 and no longer reset. I called Samsung and they directed me to a repair company who doesn’t return calls. I’m so unhappy with Samsung as I have looked them up on Youtube and blogs where there are so many complaints about the ice maker not just my model but numerous models. There is also a class action suit. I have always purchased their electronics and I have their washer/dryer which I have not had any problems. Do not buy their refrigerator until they fix this problem.

We had trouble with our fridge from day one. This was 3 years ago, well before the current onslaught of consumers with huge problems, so we received a refund after 5 non-repairs. Thousands of consumers have been defrauded and this company should have been forced to recall the 20+ models that are, very simply, crap. Samsung has tried over and over to make consumers pay for repairs, which do not fix the problems anyway. They, also, try to dupe people that they are out of warranty, while this is NOT a warranty issue. It is a design flaw, which his company knows very well and refuses to resolve without extreme stress for its purchasers. Shame on them.

I purchased a Samsung 2 door fridge with lower freezer drawer and upper ice and water dispenser. It was delivered and installed in May 2016. Right away the ice cubes where either very small and dry or regular size and wet. The cubes regularly melted and froze into a block of ice, where we had trouble removing the ice tray. Once opened we found that the whole ice compartment was frozen including the ice making machine. We had to regularly turn it off and defrost it. Sometimes the ice would melt and drip from the ice/water dispenser.

Bought 4 years ago, now have lost everything in the fridge twice and multiple visits from technicians to replace parts... Still not working correctly... Today is Thanksgiving and now it has gone out again. Fridge fan and coils freezing up preventing the fridge from cooling. It is now 56 degrees and we are going to lose everything again. I Do Not recommend Samsung refrigerators to anyone and suggest stores to stop selling them to consumers.

My wife picked out a 2 drawer Samsung fridge for $1800 at Home Depot. After 3 weeks I realized one morning our kitchen flooded and into dining room. When I realized the water was coming out from the bottom of the fridge I shut water off. Called Samsung. They were so not customer service at all. Didn't care that one my kitchen and dining room was flooded. I dented our new fridge pulling it out to shut off water. Samsung finally sent out a service person after a week and he replaced pump that was bad. Said he would come back to fix dent and never did. These fridges are crap. Don't waste money.

I purchased a beautiful black stainless steel French door refrigerator from Lowe’s 2 years ago. Now it has a system leak due to sulfur in the air and can’t be fixed. Samsung said it was damage and I did not take the precautions to protect it. The only thing I could have done is not use water in my home. I had two different repairmen out. They both said this is a common problem with Samsung refrigerators. Samsung and Lowe’s know this is a problem but do not advise buyers with well water to beware. Samsung customer service towed the company line and said it was my fault and took no responsibility for cheap parts. My last refrigerator lasted over 15 years sitting in the same spot. Not a Samsung of course.

We were so excited to have a beautiful fridge with room for everything. Well we got it home and experienced the ice maker not working well. Long story short, we've had a repair company out $500.00 to try and stop air leaks because the coils would freeze over. It still isn't fixed and over $200.00 for an ice maker, that too freezes solid and Samsung does not honor repairs. So no, I would not recommend it to anyone. It looks pretty but it is costly and no one knows how to repair it properly. Not even Samsung.

This is a beautiful refrigerator with some handy features. I had been hesitant to buy one because of all the ice-maker problems I was reading about. I was told at the store that the 2019 models had ice-makers that were redesigned so not to worry. My refrigerator was installed almost 4 days ago. The ice-maker is working, but it makes VERY LITTLE ice at one time and takes FOREVER to make another batch. The ice is stored in a "bin" that is not easily accessible. Ice must be accessed primarily by using the water/ice feature on the front of the door. There is no bin one can reach into. Part of the ice-maker must be pulled out of the refrigerator in order to reach your hand in to empty all ice.

Read all of the negative reviews on Samsung refrigerators. They all say the same thing.... Ice maker freezing up, water pooling in and under the meat and vegetable bends, water overflow on the floor, filter light will not go off. Don't just read what is said on this site... Go anywhere on the web. You will see nothing but the same negative reports. Samsung will not recall nor fix the problem. Samsung sent out a service memo to the companies who sell their refrigerator in June of 2015 advising them of existing problems with the refrigerator. Lowe's sold me a Samsung refrigerator without telling me about the existing problems or the service memo.

Samsung is the worst company I’ve ever dealt with the worst customer service. I bought a refrigerator with an icemaker a year and a half ago. It is never worked. They told me it’s not their problem. They will not stand behind it. They are the rudest nastiest people I’ve ever dealt with. Please please please do not buy Samsung products. So now I’m stuck with a refrigerator that has an icemaker that has never worked, will not work, cannot be fixed and they will do nothing zero about it. It is not a shocker that there’s a big lawsuit about them with their refrigerator icemakers.

The ice maker constantly freezes up and requires that you defrost or chip ice out every month or so. This is a flaw with how the ice maker is mounted and does not create a sealed compartment, allowing warmer air from the refrigerator section to enter the ice making space.

The compressor which has 10 years of warranty did not function just after a month post its warranty period. The technical staff rectified it after 20 days and that too after sending mails. The components seem to be manufactured in China and that is the reason for its worst quality. The emails from the customer care also contains disclaimer which sort of appears to be in Chinese language.

I brought the Samsung french door refrigerator in 2016. Not even a year later, the ice maker froze up and started making noises. Lowe's came and fix it and told us that it's not going to have any more problems. Unfortunately, it had the same problem five more times in three years. When I call Lowe's to complain, the supervisor was so rude and told me to buy bags of ice to solve my problem. I paid more than $3,000 for this refrigerator and I am really frustrated that this issue has not been recalled. I will never buy another Samsung product again and I am still dealing with this.

I purchased a Samsung rf267aers refrigerator 12/01/09. The issue with this unit is the following. We the owners of this unit all (have) the same problem. Lousy design of defrost system allows the defrosted water to freeze in the discharge tube so it overflows into the lower platform under the pull out shelf. When it freezes, it freezes the roller wheel on the bottom of the shelf in the layer of ice and it won't move until you defrost the fridge to the point it releases. There are YouTube videos of how to defrost the coils but Samsung has known about this forever and won't fix it.

RFG237AARS purchases 2/2013. I have a Samsung Range and Dishwasher and haven't had any issues with those appliances, but this refrigerator is definitely a lemon. There are quite a few Youtubers out there showing the icing problem. They are chiseling ice blocks off the fridge. The fridge starts making an annoying sound which happens to be the twin cooling fan system hitting the ice. "That's not right".

All the problem with the ice maker is true. Got a 4 year warranty and had problem with ice maker after first year. Took them a month to come out after I called. Needed a part so it took another month for them to come back. It took two years to get them to finally replace it. That's been 6 months and it's doing the same thing. Calling Samsung is useless. I will NEVER! buy another Samsung product. Refrigerator is 4 years old and now we'll have to buy another one to get something that will work.

Samsung RS25J500 side by side counter depth cost me almost $2500 when I bought it. At one year the ice maker stopped working. The plastic corners of the glass shelving was cracking by the time it was two years old. By the time it was five years old the fronts of the drawers were cracking off. I spent quite a bit on this fridge, thinking that quality was worth it. Instead, I have to make ice in trays because two attempts to fix the ice maker have failed. I also spent $1200 on their quietest dishwasher, but the regular cycle stopped working at five years. No more Samsung products for me!

I purchased a new Samsung side by side refrigerator freezer with ice maker in 2016. I have had a service technician come out to fix it 3 times. The first time the freezer wouldn't work. Come to find out it was frozen up. A temp control issue. After that got fixed a few months later the ice maker stopped working, now last but most definitely not least I found out today that the compressor is bad and I paid extra money for it good product and boy was I mistaken. DON'T THROW AWAY YOUR MONEY! If you want to throw money away buy one of these terrible pieces of junk. I am sorely dissatisfied with the product and their willingness to fix the problems. Read some reviews from others and you'll see. Buy about any other brand and you'd be better off than me.

Actually it's more like -5 stars! I bought all new matching Samsung kitchen appliances only to find out that they're ALL JUNK! None of them work right from the fridge that constantly leaks all over the floor & won't make ice to the stove that doesn't heat/cook right or hold correct temp in the oven & to add insult to injury they refuse to help because they're horrible, very rude customer service also sucks! I HATE Samsung & will never buy any of their stuff again including electronics, what a total RIP OFF! Shame on you. I'm going back to GE or Maytag, at least they stand behind their products.

Bought a Samsung refrigerator after a year my item start get hot inside the refrigerator and then it stop making ice. Every 3 months I have to defrost the icemaker. It's a terrible brand for appliances. The other terrible thing, its stop working after the warranty was over. Call Samsung and they told me that my warranty was over. I HAD TO PAY FOR ANY REPAIRS.

Model # RF28HMEDBSR/AA-07. I bought it in July of 2015. In 2017 I had to replace the entire water filtration system. In 2018, I had to replace the ice maker unit. It took well over 3 months for the repairman to get the part in. Now, I am sitting here writing this, so very frustrated as my refrigerator again needs a new ice maker unit. The back wall of the unit is coated in ice and in order to defrost, it must be done manually - I use a hairdryer. The drink dispenser is a constant drip of slushy water. You pay for a new product, you don't expect to pay the price again in repairs. This is a defective item! Never again - I will never buy any Samsung product!!

Very low quality insides. After a couple years the shelves on the doors start cracking because of the low grade cheap plastic they use. Then plan on spending $75 per shelf to replace them. I'm on my third one now. $225 down the drain. Samsung should have recalled these shelves long ago but GREED kicked in and they're making a killing selling parts, maybe more than they make on the fridge. Stay with Whirlpool, Maytag and Amana, My Whirlpool & Maytag are 20 years old and still in great shape.

Warning - if you buy a Samsung refrigerator do not pay extra for the "smart refrigerators". They do not support the apps and in a few years none of them work. They blame it on the developers but Samsung needs to update.

Go on YouTube and you will find a multitude of complaints about the ice maker of this model. Samsung gave us a run around on leveling the refrigerator. I have leveled it from every conceivable spot, adjusted the front so the wheels are off the ground per their instructions and I now have to manually defrost the ice maker every 7-10 days. It used to be every 3 weeks but has deteriorated. I defrosted it November 1st 2019 and had to defrost it again today November 10th 2019. From the number of complaints there should be a general recall of this poorly designed and engineered product.

Samsung’s idea of customer service is “3 – 5 business days and someone will call you”. At this point we have been without a functioning refrigerator (I consider a refrigerator to be a basic need in this day and age) for 14 days! The specifics are below: A service tech was sent to ‘fix’ the problem one week after we first reported the problems to Samsung. The fix/part replacement (2 different parts were tried) did not correct the problem. The Tech talked with Samsung’s technical support from our home and said, "My office will call you on Monday" (9 days after the report to Samsung).

I bought refrigerator and washing machine. Both have 5 year guarantee. But unfortunately I face a trouble, first with the washing and after that with refrigerator. As I informed them on phone that I faced this trouble with both products and need them to be repaired. They said, "Yes we can send repairer to fix but you need to pay for that if there will be your fault." I asked that how can I trust you? She was rude and answered me, "Ma'am technician will see then let you know and if he said that it's your fault then you have to pay him the inspection fees," and along with that if I want to fix that so for that I have to pay again. That was very embarrassing for me.

I had a very bad experience with all of my home appliances. All Samsung especially, fridge and washing machine. I bought all my new house appliances from Samsung just only a year ago and now the washer and fridge are completely broken. Samsung customer service sent to my house a technician who came to fix it 4 times. Each time he said I have to change a certain part of washing machine. He has replaced everything in washer (board - hose - door assembly - filters) and finally he said, "It’s manufacturing problem and you have to ask Samsung customer service to replace it or compensate you," but now and after 2 months of suffering with them, they refused and they want to try again to fix it. The customer service said, "This is our policy to try many times." I can’t believe myself. It is a bad system for bad company. I do not advise anyone to deal with this deceptive company.

Samsung refrigerators with IceMaster ice maker are a piece of junk. We have had to empty and defrost our refrigerator every one to two months. Samsung does not stand by their product. Now there is a class action suit but who has time for that. I now need to buy new refrigerator. I have already paid $450 to replace the ice maker once. It now Been another year of frustration and they say I have to pay one again. I am not putting another dime into this piece of junk.

All of the negative reviews are true. This ice build up problem is real. I’ve had it fixed twice in 3 years since I bought it. Our washing machine has been shaking and making weird noises as well as the dryer. The dishwasher started leaking right before I started this review which led me to write it to warn people not to buy Samsung appliances. 3 years and nothing but headaches. I have a 20 year old Frigidaire refrigerator in my basement and it works better than my new one. Shame on you Samsung for not helping your consumers. I will never buy Samsung again.

I bought this refrigerator because it's beautiful and thought since it's expensive it must be good. Well I have ice build up that has been repaired 3 times already, and as of last night it started making noises again. It is ridiculous that this is such an issue. It's not like we are misusing the refrigerator. This should be considered a lemon. Should be replaced all together by a working unit. It's sad that such a big company like Samsung doesn't stand behind their products.

Our family made a BIG mistake purchasing 3 Samsung refrigerators of the past couple of years. All 3 of them have ice maker issues & water leaking from the bottom from the water line. My advice is don’t buy a Samsung refrigerator! They are complete garbage product!

I have been without a Refrigerator for 5 Weeks now with the WORST Service. My Ref. is only One Year Old. Samsung uses independent service companies that have no idea how to fix their appliances. Samsung then agrees to replace the Refrigerator and then renegaded to try to fix the unit again. This is now 5 plus weeks.

Really, $600 to fix my Samsung fridge for a problem that should be covered by warranty. Fan stopped working after massive ice build up behind back panel inside the fridge. A problem that has a class action lawsuit for poor product quality. Next time I will pay more attention to bad product reviews. See https://www.classaction.org/ to find if your fridge is on this list, many of them are. Samsung refuses to acknowledge the massive problem with their product. I will NEVER buy another Samsung product. PERIOD.

Quit cooling. The back of the refrigerator ices up and leaks unsanitary water down into crisper, meat bin, the ice maker, and freezer drawers. Cannot find water filter to replace it. The filter replacement light has been on for years. I looked at the back of fridge and in front. The water filter is impossible to find and no help with the manual. Won’t cool. Fruit spoils in a day or two. Had to buy mini fridge for meats and dairy. Leave in milk and it sours after a couple of days. Won’t cool below 60 degrees. Paid almost $2500 dollars for a heavy, useless piece of junk that gets my family sick with food poisoning. Stick to traditional brands when purchasing a refrigerator. Samsung is just shiny junk.

We paid $1700 for a nice Samsung refrigerator 3 years ago and our ice maker quit working. We call two certified Samsung repairmen who told us it cost $500 to repair and that the Samsung refrigerators have this problem and Samsung won't help with the cost. My advice. Don't buy Samsung.

We have had nothing but problems with our Samsung refrigerator model RF24J996054. We have to defrost the ice maker at least every other week. The ice is soft, and gets stuck when dispensing. Further, the bin to store ice, does not hold enough ice to make it worthwhile. We are thankful that we have our old Jenn-Air in the garage. It is a workhorse. It is sad after spending sooo much money on a new refrigerator, we are traveling back and forth to the garage to get ice.

I would put negative or Zero stars if I could. We are on day 18 with a broken refrigerator and no closer to a resolution. It takes a minimum of 4 days to get a physical service person to arrive and evaluate the problem. In our case it was a severe sealed compressor issue on our refrigerator less than 1 year old and still under factory warranty. After the technician discovered the real problem we waited 3 days for Samsung to determine an exchange was the course of action. 7 Days after that determination we are no closer to getting the exchange we were promised. You would think after the amount of my follow up calls, I could actually reach a person with the ability to simply approve the exchange request. The scripted response is to tell you they will expedite with an email. Horrible service Samsung.

Bought a Samsung refrigerator less than a year ago and have to defrost the ice maker every two weeks. Should have stuck to a more common name appliance. Would not recommend Samsung at all. It is ridiculous that an ice maker freezes up this much.

The ref compartment of my 17 month old Samsung ref model RT29K5132SLTC isn't cooling enough due to a defective PCB board. Samsung didn't grant my request for a warranty extension consideration (not even a discount for repair) despite the obvious fact that the defect is manufacturing in nature. If you're not a Samsung employee at all, avoid Samsung.

Samsung appliances are no good. I bought my appliances altogether in 2015. Every one of my appliances have issues. The main one is the refrigerator model RF263BEAESG. In 2018 the refrigerator stop cooling and we had to throw away all the food. We called Samsung. They gave us a contractor number. They are a poor customer service company. They only text you. It took a week to get the part.

I love my fridge and the screen on the front where I can leave notes to the family. Only thing I can't figure is why make such a big refrigerator with a tiny ice container. We fill 3 or 4 glasses and ice is gone. Not big enough for a family. And it's a big fridge but not a lot of space. All I can say is make a bigger ice maker and tray.

Unbelievable that junky! It was just little less than 3 years, I thought I pay what I should deserve, so I bought a top of the line Samsung refrigerator, it cost me almost $4,000. In lately it has a lot of problems, 1) first the bottom freezer fan broke down. 2) Yesterday the ICE maker and the defroster broke down. Two times repair, parts and labour total cost $1,100. Extremely disappoint.... it's only look good.

Bought my Samsung French Door/Bottom Freezer Refrigerators at Sears In 2012 and I have had problem after problem. After about 6 months of owning it there was ice buildup. We did buy the extended warranty so that covered the fix but a year after that the same thing happened but this time the fridge was no longer cooling at all and it had ice. Once again they came out and fixed it. I got tired of calling for repairs so I started removing the ice from the back as needed the best I could. Also the ice machine went completely out so I just bought ice trays. About 2 years ago the freezer gave out completely. I called a repair person but it was going to be over $800 to fix. It was blocked with ice on the bottom once the ice was removed. Now it doesn’t cool down at all. This fridge is a $2,000 piece of junk. NEVER AGAIN. I should have went with a cheap basic fridge.

I had nothing but troubles since we bought the refrigerator Samsung side by side with outside doors to get to the door shelves. First two weeks it was beeping constantly and nobody at Samsung Help could not tell me JUST to disconnect and reboot. It took two month for to get a repair man and by then I had it fixed. Then the door shelves are made of such a LOW quality that they do NOT have any quality at all. Within the first six months 3 shelves were broken in pieces and when I complained they ONLY send me 1 shelf. You keep complaining to somebody from the other side of the world and they just keep opening new ticket complains without solving the problem. They send me one more shelf and as of today I only have two door shelves working because each one costs about $60 and I do not want waste any more money.

I paid over $2K for for a Samsung 3 Door refrigerator from Lowe's a little over three years ago long with a high end Samsung Range. The range failed as soon as the warranty expired and was cheaper to junk than to repair, the Refrigerator has been going downhill over he past two years. Do yourself a favor and stay away from any Samsung appliances. They are junk.

We have had MANY issues with our Samsung refrigerator that is LESS than 5 yrs old and cost OVER $3000!! Over the past year, the fan and refrigeration coils behind the back panel FREQUENTLY ice up, causing the fan to stop cooling the fridge, and therefore spoiling all the food. We then have to move any salvageable food into coolers to allow the fridge to completely defrost. This happens every month or so, since the issues began, and we are not alone by any means if you research reviews on the web.

Terrible product. Most refridgerators will last 10-12 years, Samsung will last 5 at most! Ice machine goes out, then the whole system quits on you. Reach out to the company (Samsung) and they do not want to do anything. Lost hundreds of dollars of food from this and I am out the cost of a technician because I was told there is nothing that can be done. Have to go look for a new one and I am making sure I do not get a Samsung. Stay clear of their product!!

I purchased a Samsung Refrigerator (RF25HME) back in December 2017, and on October 3, 2019 the ice maker stopped working. Did my research and found out that many consumers are complaining about the same issue. For an undetermined reason, the ice maker fills with frost, which turns into blocks of ice, not allowing the ice to be made, and locks up the auger.

It is supposed to be at minus 5 degrees Fahrenheit but it is actually at plus 10 degrees Fahrenheit (I have verified this with two Refrigerator Thermometers). A Samsung repairman came by a couple of days ago (after a one week delay!) and "supposedly" fixed the problem with a software update which did not improve the performance of the Refrigerator at all! Needless to say, the ice maker does not work either! Furthermore the Refrigerator (deceptively?) indicates an inaccurate value for the freezer temperature. STAY AWAY FROM SAMSUNG REFRIGERATORS! (I doubt I will ever buy any SAMSUNG product.)

In the four years, since our Samsung refrigerator (Model RF261BEAESR) went out of its ONE YEAR warranty, FOUR of the six plastic door bins have broken, dropping the contents to the floor. We were NOT loading them up with heavy contents. The plastic is/was clearly not up to the task. I have contacted Samsung customer support, and spoken with floor supervisors and managers. They are adamant that Samsung has no responsibility in this matter. BUYER BEWARE. Samsung apparently does not care about its reputation.

Well, every appliance in my home is Samsung bought from Best Buy and still under extended warranty. My washer is recalled and Samsung is offering HALF for what I paid for and Best Buy is offering a new Samsung. My matching dryer is on its 5th repair and also offering a new Samsung. My fridge is on its 3rd repair, would be MORE every 2 weeks but we fix the ice maker ourselves. In regards to sending me a new Samsung, I will never ever purchase one again so I don’t want a new one just to be broken and putting my family at risk. My fridge ice maker is freezing over, causing blockage and the fan to stop working, which causes spoiled food- which is why we fix it right away. I will NEVER buy a Samsung product ever! Don’t waste your time or money.

After 18 months and final payment to Best Buy for my Samsung refrigerator, my ice maker stopped working. The fridge has consistently been leaking water at the left corner of the fridge and the front panel under the ice dispenser and inside the door. Called Samsung to complain, they say it's out of warranty and will not pay for the repair. Did some research and discovered there are thousands of people on the web and facebook at SAMSUNG REFRIGERATOR RECALL U.S.A. NOW making the same complaints. There are also lots of people posting photos of reimbursement checks for Samsung products including my fridge but not after months of hassle. Now, I'll be joining the many that have filed complaints with the BBB of New Jersey.

Bought A Samsung Refrigerator 4-1/2 years ago. Bacteria, smell, banging noise, temperature went to 64 degrees. I called Samsung. Warranty only covers compressor and seals. Cost would be $500. I urge consumers not to buy Samsung appliances. I have a wash machine that was recalled and my Microwave and oven are also in bad shape and they are also under 5 years old. Currently Buying a GE fridge! NEVER AGAIN SAMSUNG APPLIANCES!! Look at ratings before you purchase!!!

Mine continually froze and had to be thawed and the repair cost was over $500 with only a 30 day warranty. The picture with water is the amount I regularly removed under the deli tray. The temp pictures show the temp the fridge said and the actual temp. Lots of ruined food. I suggest you google class action lawsuits and check the FB page on Samsung refrigerators. They do not stand behind their products. I will never purchase another Samsung of any kind.

Samsung refrigerator is the biggest piece of junk. No ice in dual ice maker model. Freezes over, fraudulent temperatures. Screen reads 0 for freezer 38 degrees for frig. Real temperatures 0 for freezer 49 degrees for refrigerator. Unsafe food storage, food spoilage, food with mold and bacteria due to inconsistent temperatures. Samsung and Lowe's refuse to fix, replace or refund. Go to Facebook group Samsung refrigerator recall USA for over 5000 people complaints about this.

Purchased Samsung Refrigerator in April of 2019, by Sept of 2019 freezer stopped working, a week later refrigerator stopped working. Called samsung and they sent out 2 different repair places, first one told us it was a sealed system and they did not work on those. Called Samsung back and asked them to replace the refrigerator they said they would have to try to repair first and unless there was a second problem that came up they would not replace it. Well that second problem was the refrigerator stopped cooling, I placed a thermometer that I purchased in refrigerator and took pictures, of temperature. The thermometer said 48 degrees while Samsung digital readout said it was 34 degrees. We lost over $400 dollars with of food and we see that Samsung will possibly reimburse up to $200 (maybe).

Model Number : RSG257AARS/XAA. Serial Number : B11643ADC00137X. The ice maker flap keeps banging back and forth and no one can fix it. The fridge is out of warranty. I tried to one of their authorized repair people, by the time he got to me he was no longer associated with them. He said the problem was a short in the electrical wiring and he does not fix that.

They told me the refrigerator Consumer report best refrigerator. The refrigerator I purchased has been nothing but a piece of junk, almost all my shelves on the door has broken every winter. I have leaks behind the crisper drawer and have to unthaw it. And my ice maker keeps screwing up and has broken the basket because of water leaking all down in it and this is not the first time it has done this. I will never purchase another Samsung refrigerator as long as I live.

BUYER BEWARE: From the day I received the refrigerator, the bottom load freezer never worked. Within a six week period; I made multiple calls to SAMSUNG; was sent two local techs, who was in contact with the samsung; Samsung cancelled the third tech with no explanation and the freezer is still not working. Dealing with the SAMSUNG SERVICE DEPT. has been one long nightmare.

Over 2 months in and my refrigerator under warranty is now unrepairable. Got and exchange number from Samsung and called. Have to wait for another 3 to 5 business days for them to get back to me to resolve my complaint. Are you kidding me ? It's been over 2 months and now it's just a complaint to you? All my appliances and tvs are samsung. Huge mistake.

Do not waste your money on this piece of garbage. Not even 4 months old and I currently have a broken refrigerator that won't cool above 50 degrees. I have been told that the motherboard needs to be replaced. The fridge will not cool anymore. Go online and you will see that this is a very common problem and I guess Samsung does not care. Samsung is not standing behind their product but the local repair shops are being kept busy!

So many problems with this product! Don't waste your money! First year - spring on door snapped and wouldn't close properly. Found replacement part online (Not avail in stores) - have had to replace three times! Cleaning stainless steel is almost impossible. Second year - door handle on freezer snapped off, plastic part broke, cannot find replacement. Have had no handle for freezer for 4yrs now. Unit has ice maker which I have never connected - however, when freezer self defrosts all the water goes into crisper drawer which I have to drain every 2 days. Not impressed with service - better off to try and figure it out yourself!

Purchased a 2017 model which was apparently an award winning appliance. Ice started jamming on the dispenser. Called Samsung to fix which they did but came to find out this was a known problem to samsung for months and months but waited for individual customer to complain about the problem. The whole problem could have been avoided if samsung proactively contacted customers to fix the issue.

I own a Samsung frig and so does my son. We bought them 5 1/2 years ago. The warranty was for 5 years. Now, 6 months later we can NOT find anyone to fix them. They say that they have their own repairmen trained to make the repairs. I sent $3000. on my fridge and now I cannot get it fixed for 11 days. I run a childcare from my home and so I am now losing income for those 11 days as well as all the money spent on the extended warranty and the fridge repairs which they won't even give a rough estimate cost. Do not buy a Samsung fridge. They are next to impossible to get fixed. The service department took 3 days to call me back.

Great if you want to waste your money on this piece of garbage. Not even 4 years old and I had to have it fixed in April of 2019 and now in September I have been told that the evaporator cover needs to be replaced. Ice builds up behind the cover and eventually will affect the fan and the fridge will not cool anymore. Go online and you will see that this is a very common problem and I guess Samsung does not care. Thank you Samsung for taking my hard earned money and thank you for keeping local repair shops busy!

I have literally had a broken refrigerator, Samsung 4 door, broken down since July 5th. Today is Sept 12. When it went down, it was 14 months old. Samsung scheduled service for me with a big service company, Appliance Hospital, and after 6 trips to my home never fixed it. Samsung has indicated they would replace it with a new one. That was 2 weeks ago. As of today, No update, no phone call. I've called Samsung, texted, cannot get an update. 2.5 MONTHS! I use a small beverage fridge and a cooler for produce. I spent $2,800 on that fridge. Unbelievable. Time for an attorney? Media? What am I supposed to do. I just want a refrigerator, that works. I want good service, good communication. $2,800 should have provided that. Samsung you have failed big time.

I purchased a series of Samsung appliance just less than 2 years ago. They have all, every single one, had problems. The ice maker on the fridge has to be manually defrosted about every 3rd week. When it is working it drips water down the door making the door shelves unusable. The heat sensor on the oven was replaced once already and is now giving problems again, which requires me to pull out and unplug the unit after each time I use the oven. The dishwasher door no longer closes properly, so I have to pull it out and attach a clamp on each side to use it. In each case the problems started just as warranty expired. I have had multiple service calls (at my own cost) and in no case was the problem addressed. The fixes that I have for I learned from the internet. In summary, they are clearly poorly made, the service is non existent, and generally, I plan to make it my goal in life to spread the word about how crappy these appliances are.

Lights went out in Control panel on door almost immediately after purchase (service person made some adjustment that lasted a while and then it went out again, next service call we were told it was not covered under warranty). Unit started freezing up under deli tray while water leaked into the veggie bins, one ice maker would freeze up, the other poured water out of the door flooding the floor on several occasions, and of course it was out of warranty by this time so we finally had the ice makers shut off.

Just like many others my refrigerator started having defrost issues and not keeping proper temperature after 18 months. $2200 Fridge and Samsung says there is nothing they can do. I’m joining the class action suit that has already been started. Thousands of people have this same issue. DO NOT BUY SAMSUNG.

I needed a 24 inch deep refrigerator and this was just right. I've had the refrigerator for over 5 years and it has been good. The best part is if you have a problem, you call a number and a technician tells you what to do. I would recommend Samsung to all my friends.

Stainless steel version shows everything and is hard to clean. Water filter is difficult to change. Ice jams up too much in container and regenerates slowly. It’s 4 years old with no system failures. Features just aren’t very functional.

I bought a 25 cu ft and 28 cu ft Samsung RF25/28HMEDBSR 4 door refrigerators at the same time. The 28 cu ft died and couldn’t be repaired in 18 months. The 25 cu ft [same model] quit working in 4 years 4 months. The repair lasted just under 10 months. Samsung told me too bad, the warranty is up after having me send them copies of sales slips, etc. and string me along for about 4 weeks saying they were ‘looking into it’. They know they have a defect in this model, agreed they should have lasted 5 years, but, nothing they could do about it.

I have had an ongoing problem with my Samsung unit sense the FIRST 5 MONTHS OF OWNERSHIP - I had contacted Samsung personally and they repaired the problem 3x's in 2 1/2 years of ownership. The failure with the ice maker has happened again and they decline to repair it at this time. I have all Samsung products in my home, refrigerator, dishwasher, microwave, oven and ceiling fans that come with the Samsung Technology - I needed a replacement Television for my Granddaughter's room last week and I couldn't in good conscience purchase Samsung for at this time I feel betrayed by the fact that they will not stand behind their product especially with a " loyal " customer such as myself. I also forgot to mention I have purchased Samsung products for my daughters in the past.

There is lots of room to store food in it. The design of 4 doors with the option of making the third door a fridge rather than freezer space is good for large families. Plenty of shelf space in doors for sauce, jam bottles as well a cheese storage. And a nice container for eggs. In addition the stainless steel does not show up finger or handprints and is easy to keep clean.

Ice maker has issue with freezing and the middle drawer doesn’t hold temperature. We found out after purchasing that this is a known issue. All of this started when the refrigerator was less than a year old.

Water leak inside. 9 years old same old problem. I have to unplug let the ice inside melt. Unload everything. I have no idea how many times I have had to do this. Call Samsung - was told it could not be level (give me a break). Why does it not do it all the time if it is not level, Samsung should come out with a fix for this. Also they told me to call a local Samsung repair, what a joke. I do not think they know how to fix the problem. Why do I want to pay for a service call. UNHAPPY IN TENN.

My refrigerator is awesome except of the fact that the ice maker is one of the worst in history of Samsung products. It froze over in just over a year of owning it and now is out of warranty and too expensive to replace.

Our Samsung refrigerator leaked from year 2 on. Had a Samsung recommended repairman come out 3 times and cost us $600 and still wasn’t fixed. Wouldn’t recommend a Samsung refrigerator. Will not replace the current refrigerator with a Samsung. Will get either a Whirlpool or KitchenAid.

Within the last year, we have had a technician out to replace parts and we are still having the same issue, not sure what else to do. They have changed the ice maker, they have changed the main board, and they have changed a fan. My ice is melted and it leaks water.

Shelves too deep to reach food at back and ice maker constantly freezes up. Manufacturer does not offer a fix. Many people are having same problem. Bought new ice maker. Still have same problem. Class action suit pending.

This is a side by side and seems to function very well. I have space in freezer for most everything I get and the refrigerator side is great in size also. It beeps if you leave door open too long while you are looking. For a side by side it is not too bad looking either. I love the freezer part to get ice and water and crushed ice also.

Performance of fridge has been more than satisfactory however I am not happy with the need to change the water filter every 6 months at a cost of $50 each. The stainless finish on my model is not finger proof resistant and I am forever having to clean it.

The ice maker has been replaced TWICE in 3 years. Once under warranty, the other cost me another $600. The exterior is large for the relatively small refrigerated volume. The french doors are nice, but the central drawer is shallow and fragile.

I would say Samsung makes a high quality refrigerator that I can trust this brand. I never have any problem with Samsung's refrigerator, temperature, frozen foods, ice-cream, vegetables, beverages. I'm able to store them in the fridge without any worries. After being used for like a little over a year, the fridge still works like the first day that I purchased it. Performance and quality both still work perfectly.

We had problems from the day it was installed with the ice maker. After 12 trips and 2 years of repairmen coming, we raise hell and they gave us a discounted price refund. We are now getting ice the old way in trays!!

I bought my Samsung refrigerator about 4 years ago and we all love it. I like the silver finish, the middle utility drawer, the cost-effective energy star certification and overall the great performance. Cons: the ice maker is way too small but for a small family is fine.

Samsung fridge with the drink drawer is the smarter purchase I've made! I purchased the 'Samsung - 28.2 Cu. Ft. 4-Door French Door Apps Refrigerator with Thru-the-Door Ice and Water - Stainless steel -Model:RF28HMELBSR" 3 years ago and have never regretted it. The fridge is a powerhouse with cool features. The drink drawer is SO awesome! It keeps our soda and beer cool and out of the way! It has a mini-touchscreen that plays Pandora, shows our calendar, weather and news, plus has an app for drawing notes. The connection isn't always stable and the phone mirroring app never worked, but I don't care. It's really cool. Keeps the food fresh, the freezer is large and has a drawer for small items as well. The shelves are movable and it looks lovely. I totally recommend it!

We kept this refrigerator alive with a lot of work for 9 years. Appearance wise, it was exactly what we wanted. It looks great. It is easy to clean. It was cabinet depth without a huge price tag. However, shortly after the one year warranty, the produce bins started icing up underneath and we would often find water in the bins. There seems to be a known problem with these fridges and we got no help from Samsung. My husband is very handy, and by spending a lot of time defrosting the fridge several times a year, we kept it alive.

Would freeze up and quit working. Had repairman here at least six times. Home Depot finally honored their warranty. We bought a new generation. Prefer Samsung makes great tv's and phones. Think they should stick with that.

The home I bought came with a french door Samsung fridge model number RF263AEBP. About 3 days after moving in the fridge stopped cooling. Luckily our home came with a home warranty so we filed a claim. There is a known defect with this model Samsung fridge and Samsung is doing nothing to resolve the issue. A family in NJ had to file a class action lawsuit to try getting help from Samsung. The fridge stops cooling and water forms under the fridge. Ice covers the coils therefore the fan stops working. The fridge then goes into defrost mode. This has been an absolute headache for us.

Got rid of a 27 year old Kenmore refrigerator so we could experience the newer, energy efficient fridges of today....BIG mistake! Don't get me wrong, it's a beautiful appliance, but, I want my Kenmore back! Clearing the ice from the fan and the build up in the ice maker are becoming chores that I NEVER had to do with my old fridge. Every couple of months we have to unload the fridge to access the back panel to melt the ice built up around the fan. At least once a month we have to clear the ice around the ice maker to get the ice maker to work again. Along with those issues, we have standing water under our drawers and the baseboard trim around our cabinets are "mysteriously" deteriorating...I'm assuming it's from the fridge leaking, due to mass runoff of the ice melting! Our model is: Samsung refrigerator RF28HDEDBSR/AA. STAY AWAY! You've been warned!

Constant trouble with the ice maker...19 calls for repair...ice maker replace three times but still having trouble. We have been weeks without ice cubes. We do understand that ice makers are a problem in most models and most makes but we have had this model for five years now and think there ought to be a solution. Everything else about this model is just fine. Sad to have an ice maker stand in the way of perfection.