Samsung Refrigerator Reviews

We purchased the Samsung French Door Refrigerator Model: RF25HMEDB6SA back in August of 2014 and started experiencing issues 18 months ago. Water was leaking from ice maker into crisper. Ice maker was also freezing up and required defrosting. Also, the refrigerator began making a churning noise so we finally contacted Samsung to get the appliance "serviced". They sent a technician from their authorized repair company (HSN) on 6/1. The representative from the company said that it was a bad sensor that needed to be replaced and should not have any more issues. Within 10 days, the churning sound was worse than ever. Called them back, same technician "fixed" the issue again. Wrong!

Purchased a Samsung French door black stainless steel refrigerator on Sunday (8/5/2018). From the moment we plugged it in the display flashes an PC ER code. After some searching online found a fix for it that didn’t fix it (shocker) so Monday morning called Samsung to schedule a service, because I really wasn’t trying to load it back and return to store although in hindsight should’ve done that, tech arrived Tuesday and did the same thing I had already done to try and resolve the problem which I explained to the customer service representatives I spoke with when making the service appointment.

In 2016 we purchased a Samsung refrigerator and other Samsung kitchen appliances. The refrigerator Model RF25HMEDBSG is a piece of junk with the ice maker freezing over ALL the time. At first we called and had a tech come out to fix it. He mentioned that this is a very common problem. So after reading all the same issues others are having why is there not a recall on such a piece of junk. DO NOT waste your money. It happens so often, we keep a hair dryer near the fridge to defrost the darn thing so we can get ice. I will never buy another Samsung appliance.

I too bought the French Doors Samsung refrigerator. Five ice maker repairs, water in floor, 80 degrees in fridge side and the clicking of the fan as it starts hitting ice buildup and then dies a painful death. This refrigerator is truly junk and is not inexpensive. I have had it four years and as I type this it is not working. Tech suppose to come Tuesday the 14th of August. Repair if able to be repaired will only last short while. To say the least I am give up fooling with this expensive piece of junk and will never buy another Samsung fridge.

I bought Samsung dishwasher and a Samsung refrigerator. A little after a year our dishwasher went out. Samsung sent out a repairman. It cost us a little over $200.00 dollars to get fixed. A few months later it stopped working again. Decided to get rid of the dishwasher. The icemaker and the fridge part of our refrigerator stopped working. Samsung referred us to Service Quick to repair it. The serviceman told us the ice maker will need to be replaced and to fix the fridge he will need a sensor. The cost would be $900.00 and $200.00 service call. I called Samsung again and they do nothing for people who buy their products. DO NOT BUY ANY SAMSUNG PRODUCTS. We decided to buy another refrigerator. NOT A SAMSUNG!

4 Door Refrigerator: I bought Samsung's line of appliances when I redid my kitchen the summer of 2015. I've had the ice maker repaired 2x since then and had to pay out of my pocket since the year warranty was up. Now for the second time the compressor went. The compressor has a 5 year warranty. The first time they put Freon because they couldn't find the leak. They came again and said it is not fixable that I should be getting a new refrigerator from Samsung. Went painstaking through the process to the point I was told they are locating my model. Once they do and "it's on the truck" they'll call with the delivery date. Didn't hear anything for a week. Called back I and was told since the refrigerator is out of warranty they are not giving me a new one. I said the compressor is not fixable and has a 5 year warranty. I was told that doesn't matter because the refrigerator warranty is up and the compressor is not fixable.

The ice maker on this fridge (Samsung Refrigerator Model RF23HCEDBWW) is a nightmare. We have had it for a year and since day one, it has created frost, not dispensed a lot of ice and leaked both inside and outside of the appliance. It builds ice up inside the refrigerator portion, underneath the bottom chill drawer. Save yourself some heartache and DO NOT purchase this model.

I bought a Samsung French three door refrigerator. Ice maker froze over, major ice build up in the back panel of the unit. The fan began hitting the ice build up. I called Samsung, a representative told me parts and labor were covered for 5 years. Technician shows up and tells me the evaporator fan and defrost sensor are bad. Technician tells me those items are not covered. I called Samsung while the technician is here working on the unit. Samsung tells me again the units cooling system is covered under warranty.

I’m another unhappy Samsung customer. I have bought half of my appliances from Samsung and I do regret a lot that. Customer service is shady with clear intent to hid the problem. Overpromised repair, and didn’t follow up. Do not buy it. There is a class action again Samsung for the designed flawed ice maker. And they are not offering to help fixing it. They are putting it under the buyers’ responsibility. Shady and awful company. I will avoid as much as I can to ever buy any other product from Samsung. They may save a couple of hundred dollars by not fixing the ice maker issue, but with that I hope they lose thousands of dollars by not selling me anything else ever again.

I bought my Samsung refrigerator in Aug 2013. The soda stream compartment failed in the first 6 months and was replaced under warranty. A year later, the fan in the back of the fridge made loud noises. It was covered with ice so the repairman replaced the entire panel. A year after that, it froze again and the repairman pulled it out and thawed it with a hairdryer. This continued every year. Now that I am in year 5, the main display is now inoperable and beeps continuously. The freezer is 48 degrees and the fridge is at 43. It is not cooling at all. Repairman out today said the main panel needs to be replaced. He got it running, but now the compressor sounds like a helicopter. I would never expect this amount of aggravation from a "quality" brand. DO NOT BUY A SAMSUNG REFRIGERATOR!!! We have decided to buy another brand after 5 years. You would think it would have lasted at least 15.

I purchased a Samsung refrigerator in 2016. I have since had to manually defrost the coil and fan three times and as I am writing this, the fan is running noisily and tomorrow I will have to pull off the back panel behind the shelves and defrost it yet again with a hairdryer because this build up keeps the refrigerator from cooling. I am a disabled man living mostly on a fixed income. The refrigerator cost roughly $3000 which took me a year to pay off. I called customer service and the rep told me that he could do nothing about it. I asked to speak to his supervisor to see what recourse I had if any and was met with extreme hostility. He outright refused to resolve my issue or offer anything helpful.

Samsung RF 32 double door refrigerator - I have been in contact with Samsung about a common problem with a failure on our ice maker, even though it is in several complaint chats and is noted by Samsung as they offer a $700.00 improved replacement part with a bigger fan to accommodate the heat from the motor. Samsung's support line will not authorize the repair thru there designated representative company that also says that it should be covered. The appliance repair company told me to ask for a one-time acceptance allowance and I am still being denied. NO CUSTOMER SUPPORT. I WILL NEVER BUY SAMSUNG AGAIN.

I'll never buy another Samsung fridge again. The icemaker is worthless - crushes ice when you try and get cubes. Hardly any cubes come out anyway. Water and ice dispenser leak. Worst problem is the rattling noise caused by a small compressor fan blades hitting ice build-up in back of fridge behind the inside rear panel. Technician came out and removed all ice buildup and replaced the fan. He then repositioned a sensor control and plugged an air hole in back. He said it would not have icing problem again. 3 months later, the same problem. Very annoying, obnoxious rattling noise as fan clicks on ice. There are dozens of Internet posts. Clearly a design defect. Samsung takes no responsibility for the problem. They said they came out once - and any other calls will be on my nickel. Pathetic! They don't or won't or can't fix the defect - and they expect you to pay for it!

I was promised a refund for my unrepairable Samsung refrigerator, and they rescinded that offer. Terrible customer service. People were argumentative. Information was withheld from me. One support person even had the gall to tell me that I should have known the refund procedure. Everyone refused to connect me to a manager. And no manager ever called me back. Speaking with a manager may have cleared up the refund procedure. The whole process was taking over a month, and I was without a working refrigerator. I was never told that there were stipulations attached to the refund, namely that I needed to take pictures of the detached serial number and power cord. They told me to keep the unit until the refund was final.

Same experience as others. French door refrigerator 16 months old, and we are not here 6 months of the yr. Have Home appliance warranty but took a month to get fixed, Samsung parts are backlogged over a month. Icemaker makes 4 cubes then doesn’t work. Samsung refuses to do anything, many CS representative conversations. Would never buy another.

I had purchased 556 lit fridge in 2014. First the new fridge was not working. With the help of the retailer I could get it replaced. Now my problem is the fridge part doesn’t cool. The engineers came and changed many parts but the result it will work for 5 to ten days and fail. Me being a techie could find the problem that the defrosting doesn't take place. Now they are telling me that they are ready to give me 54% of the invoice and they will take back my fridge. But when paid 60000/- and works for 2.5 years why should buy from Samsung. Now the quality much worse than the cheapest brand in the market. I had the same problem with washing machine and LED TV. Please don't buy Samsung if you want peace of mind.

We brought a Samsung 4 doors black stainless steel refrigerator in the Fall of 2016. Three months ago refrigerator and freezer stopped working. First was the compressor. They changed it. The refrigerator did not work! They founded leak in the sealed system. It was fixed. Now two months later the freezer not working again. Never again SAMSUNG!!!

Ice maker model # DA97 1254OA. Like everyone else’s, this icemaker freezes over and Samsung refuses to repair or recall. Spent hours talking to customer support who was of no help at all and even hung up on me twice. Will never use Samsung again. Would love to participate in class action suit.

Have a refrigerator less than one year old with a compressor which does not work, fridge and freezer are not cooling. Samsung Warranty Service has been less than good in co-operating in repairing and/or repairing. It has been 48 hours so far and still no sign of a service technician appointment. Numerous telephone calls to Samsung and numerous online chats with Samsung have proven futile. Have received many promises from Samsung to resolve this issue over the last 48 hours but still without a resolution or a service appointment.

We purchased a Samsung 4 door refrigerator in the fall of 2016. 17 months later the refrigerator stopped working. Repair serviceman gave us estimate of $1100 + to repair and he said there was unknown underlying issue which he could not repair. We phone Samsung and all they would say was "it was only guaranteed for one year".

Our Samsung refrigerator has had issues since the beginning. The ice maker on top freezes up, water pools under drawer & onto the hardwood floor even though the ice maker on top is turned off. Ice accumulates behind the back panel causing the motor to grind very loudly. When we travel we turn off the water to the house to prevent water on floor. We understand a class action lawsuit has been filed & repair calls don’t fix the problem. This brand is a lemon & we want it replaced with a reliable unit.

My ICEMAKER on the French door models of Samsung has been terrible. So bad that it's starting to rust the outer door where water has been dripping down from the ice dispenser on to the outer door. Called and they said it would cost me well over $300.00 to fix it. They didn't say anything about the rust on the door. Even though the warranty is up, this is crazy. We just had a service guy come out on yesterday about another issue with the TwinCooling Plus panel on the inside back wall. That was $309.00. Three hundred here and three hundred there adds up to a lot. Also the warranty on this is only for a year. Have a lot of Samsung TVs and washer and dryer. But this will make me think twice on Samsung.

We purchase the Samsung stainless steel side by side with freezer on bottom. Looks great but the ice maker doesn't work. Called serviceman, came out and replaced the ice maker, worked for a few day then started freezing up, called serviceman again. They replaced the third ice maker. Work for a few days and it started freezing up. Now it is out of warranty. Will cost a lot of money, the ice maker has been trouble since almost the beginning, I cleaned out the frozen ice out and now the ice is very wet, it drips water out of the ice maker out of the door and on the floor till it completely freezes up. We had to go out and purchase an portable ice maker so we can have ice.

The refrigerator section on the French door model has so much ice build up that the fan sounded like a motorcycle. If I didn’t see a video of how to defrost it with a hairdryer, I would have spent a lot of money to have it fixed.

This refrigerator (Samsung French Door Refrigerator) is a huge disappointment. Both the refrigerator and freezer have frozen up. The ice maker no longer works. Many technicians refuse to work on Samsung appliances because they can’t be sure that they can even be repaired. I’ve had this refrigerator for less than 3 years. I’m having to defrost both sections on a regular basis. It’s not even a “lemon”. It’s just a bad product. Stay away from Samsung.

My Samsung refrigerator's icemaker started having issues less than 2 years after I bought it new. I have had 8 service calls in less than a year and the icemaker has been replaced once. The serviceman has said that it can't be fixed. I have called 3 or 4 times to Samsung and have documented to them the service calls and the statement from the serviceman that it can't be fixed. Samsung basically says that they can't do anything because it is out of warranty. Don't ever buy Samsung Appliances! My washer was recalled in less than 6 months and the new one is giving me problems. Class action lawsuit on the refrigerators!

What I learned was that there is a way to do a manual defrost for the coils that is not in the User's Manual. Empty your refrigerator.

After hurricane Sandy I bought all Samsung appliances, I may add that my neighbor also bought same appliances. Within a year, refrigerators both mine and my neighbor was leaking, within 3 years, both our microwaves broke, hmmm coincidence??? Within 3 years also, our shelves in our refrigerators developed stress cracks in all glass shelving supports, within 5 years, my neighbor's refrigerator broke, Samsung hasn't honored anything, so she bought a different name. Within 5 years, my dishwasher broke, Samsung don't wanna hear it. I am so disappointed in Samsung that none of their appliances are reliable, and break after 5 years, it cheap in price though! My fridge was 1000, my dishwasher was 700, my stove was 800, my microwave was 400, Samsung said sorry, after 1 year go screw yourself!!

If I could give zero stars I would! Samsung customer service is jerking me around. I am have all of the issues the previous reviewers mentioned, ice maker freezing, leaking in drawer & leaking water at the top of fridge in back at the seam. I have to keep water line turned off & hope I don’t come home to a flooded floor. I called for service. They came out, said they couldn’t fix it & Samsung rep said they would exchange/replace it. I then paid $80 for the service call for nothing. That was almost 2 months ago.

I bought a Samsung RF266 refrigerator about 4 years ago. It regularly ices in the back and then needs to be taken apart and defrosted. In addition, it leaks water under the crisper drawers. There are many complaints online about this problem and yet the company has done nothing to resolve it. The refrigerator is more trouble than it is worth. I have finally given up and will be replacing this refrigerator after only 4-5 years. I will NEVER buy another Samsung appliance!

I purchased a Samsung refrigerator model # rf31messbr 4 years ago. After the 1st year I replaced the ice maker. Since then I've had to replace the ice maker 2 other times. Now my refrigerator is constantly icing up and middle deli door quit working. And don't even ask me about Samsung dishwasher! Samsung makes a nice TV but stay clear of their appliances.

I purchased my expensive Samsung Refrigerator (RF31FMESBSR) about two years ago. A few days after the one year, the ice maker started to quit. I would defrost it, and then it would work for a while and quit again. Now it has quit completely after replacing with new units twice.

Samsung has "eye-catching" features on their refrigerators HOWEVER as the saying goes "Just because it glitters does not mean it's gold"! In other words "JUST BECAUSE IT LOOKS FANCY DOES NOT MEAN IT WILL WORK LIKE IT SHOULD"! I purchased a Samsung (Model#: RF28HFEDTBC - bottom freezer) four (4) years ago (9/2014) with a 3yr warranty. I paid over $1800 ON SALE! Now the ice is building up in the fridge ice maker and in the back unit. A technician from the "Network Group" technicians came out to check why my fridge was not cooling like it should. The tech told me that the ice maker has a "replacement" unit and this is why the fridge back panel has iced up. He said that the issue with the ice maker NOT working properly is causing the other issues. That sounds like a "defective part" to me! REFRIGERATORS LIFE EXPECTANCY IS MINIMUM 14yrs!

I would like to share my family's experience in buying Samsung appliances. Let me start by saying that we spent over 9000 dollars on brand new appliances just over a year ago. My wife loved the look of the Samsung black stainless steel so we bought an entire house full of appliances. Refrigerator, range, dishwasher, microwave, washer and dryer. Every single one of them has failed in that year, some on multiple occasions.

We purchase a Samsung refrigerator three years ago and at least four times we’ve had to take it apart to defrost it because it would freeze up in the back. We contacted Samsung before and they do not cover under their so called 10 yr warranty! That is the only reason why we purchased it because of the warranty! I will never purchase a Samsung product ever again and I will never refer a family or friend to purchase it either!!! They lost a customer with us.

My first complaint with my fridge (RF217ACWP) is that the paint on the handles is peeling! I bought this (Samsung French Door Refrigerator) in 2012 and I called them in 2014 after warranty and told me they could not do anything that I would have to buy new ones, each one $230.00. Of course I didn't and they are still peeling!!! It looks like someone just took a hammer to it and chipped it off!! Also the 2nd complaint is freezing in refrigerator underneath vegetable drawers and water in the vegetable bins! Also, the ice maker is broken!! Just like everyone else's complaints! I hope something good comes out of the lawsuit for us consumers!!

Samsung RF263 - Coils are freezing up. Fan making loud noise. Can't get cover off because it's frozen closed. I shouldn't have to defrost my refrigerator and dry the coils to get it to work properly. Spent $1100+ on this piece of junk. Recommendations on what to do please.

We have had our refrigerator (bottom-freezer) less than a year. We've had Samsung out 3 times to check out the random very loud noise that it makes. The resulting opinion is that the noise is normal. I am having to endure it as I type this and would encourage anyone to NOT BUY a Samsung appliance. Another thing is the space inside. The shelves are not spaced to hold American-sized food/drink containers, so we have to store them on their sides. From what I've read, they make fine electronics - TVs, etc. Just don't buy their appliances.

When I purchased my expensive Samsung Refrigerator about two years ago, the installer recommended strongly that I purchase an extended warranty. My reaction was... since my 18 year old KitchenAid that I was replacing never had a single issue in its lifetime (it was just getting dated), I would think that the Samsung engineers would have really learned how to make a solid product. How wrong I was! A few days after the one year warranty expired, the ice maker started to quit. I would defrost it, and then it would work for a while and quit again. Now it has quit completely.

I wish I would done more research before buying a Samsung fridge. What a waste of 3 grand!!! I have only own the fridge for 3 years and the company knows they have problems and refuses to help you or put a recall on their appliances. I will never buy a Samsung. Not even the phones cause they are a horrible company who does not care about the little people. I hope this suit goes through on them!!!

THE SAMSUNG, DID NOT CARE. Bought this fridge (RF263BEAESG) a year ago, now the freezer stopped working. Call the Samsung, did not care. I own 5 hotels and usually I buy all my appliances, TVs, FRIDGES AND APPLIANCES. They left my mouth sour and I couldn't believe what kind of customer service. I will never buy again Samsung products. I spent $$$ and to treat me like this. NEVER AGAIN & STAY AWAY FROM SAMSUNG.

What a huge disappointment with my less than 3 year old Samsung Fridge!!! And their aftercare service! As soon as I bought this refrigerator, Model # RF24FSEDBSR/AA which costed me $3,400 started having a problem within a week from the installation. Samsung sent me 2 different the 3rd party vendors to fix the problem since the 1st one couldn't. These two 3rd party vendors moved around my refrigerator in order to take a look at the back at that time.

Last September we had purchased a Samsung refrigerator. A month later the Slide and Reach pantry flap broke; very cheap design. I had some personal issues with my aging parents and was unable to do anything until May. First, I had difficulty communicating with the customer agent as well as being told that the part number in the manual may be different on their end. Really??? After almost 40 minutes they said the part would be shipped.

Purchase Date 3/17/16. The Ice Maker (RF23HC) started freezing over about 1 year after we purchased. We started using a blow dryer to melt the huge chunks of ice. Now the entire back panel of the refrigerator freezes over and water pools in the bins. Clearly Samsung has known about this issue for years but still continues to sell the faulty refrigerators. There should be a recall on the refrigerator and full replacements supplied.

At what point does a company read these and take action? Purchased Family Hub French Door 2.5 months ago. Freezer failed, lost everything, missed 4 half days of work dealing with 3rd party service companies who didn't know what was wrong or how to fix it. 14 calls with Samsung service department. 12 emails, in the meantime ice machine failed and now the upper fridge area failing. At $2,499 you'd think they would care/value the experience and take action, but we're on day 38 and still waiting for a remedy. I stood at Home Depot and personally persuaded 7 customers not to buy this fridge and they listened. Your ** product and service cost me lost wages and time during failed service calls so I figured I'm only halfway to the break even point of costing you fridge sales. And I realize nobody in your service department gets paid enough to care, but hopefully someone in your product management and marketing team care enough to read reviews.

We have the Family Hub French door with the screen in front. Paid approx $2300. This thing is a piece of garbage. First, they changed the app with no notification so we lost all the things we had programmed including pictures. The ice maker is HORRIBLE!!! So horrible that I have invested in a portable countertop ice maker. I'm not sure what's going on with it, but whenever we call for service, we're told we have to defrost it before they'll come. How does that show them the issue?

Oh, boy... like everyone else writing reviews, here, our Samsung French door fridge with the ice maker in the food section of the fridge is a piece of junk. ($3000.00 on sale for $2000.00.) The ice maker has been the biggest of problems... not to mention the flap on the left door, which allows you to close either door first, broke early in the game, requiring the left door to always being closed first. Where the glass components meet the plastic components, any spillage of liquid will seep under the glass and becomes a permanent stain.

Our fridge after 6 yrs writhing 2 days caught fire in coils & has died. We tried to get 3 different appliance companies out to look at the fridge; 1 added more Freon to it but the other 2 won’t even touch it. All because it’s a Samsung =(. It’s Model #RF4287HARS/XAA. It’s been a great fridge up till now. Don’t ask me about our washing machine & dryer though. Our dryer is possessed. It runs whenever it wants when you shut the door & our washing machine is rotting from the inside out. And they are only 6 yrs old as well. We bought them all at the same time... It’s such a shame because we used to love our Samsung products.

I bought a Samsung Refrigerator and stove in 2017 after we flooded with Harvey. So far I am pleased with the stove. The Refrigerator is another story. The icemaker makes very little ice, and it freezes up! When you first push the ice button, water squirts out first, getting all over. I'll take my old 15 year refrigerator over this new Samsung any day. Never going Samsung again.

Spent $2600 on a Samsung refrigerator that has never since day one of owning it, dispensed ice correctly. After months, customer service finally showed up 7:00pm to fix it. After leaving, it does the exact same thing. Called customer service again and "Iesha" who apparently was having a lousy day based on her attitude, rescheduled service in another week. Avoid this company! The model number is: RF23J9011SR/AA. Run far away! We've owned the refrigerator over a year and never has it dispensed ice. The only way to get any is remove the whole "ice" device and chip it out. Great on the marriage!

When opening the freezer, the handle popped off. Upon inspection, the bracket holding the handle shattering in a number of pieces. The bracket on the other side of the freezer is cracked but did not break. Yes, the French Door Refrigerator is 3+ years old, however the plastic should be able to stand up to many years of year. P.S. The Ice Maker fan has made a noise since the day the warranty expired.

Purchased an entire Samsung suite, got the 3 year warranty plan which was good. French Door Refrigerator has had issues 3 times. (1) Freezer door balls fail out. (2) Broad that control temperature stopped working. (3) Temperature sensor stopped working. Lost Food on 2nd and 3 event due to being out of town. In fact I have had issues with the entire suite except the oven.

Refrigerator mod # RF28HMEDBBC/AA - From the first day of having ice, it took FOREVER to get a glass of ice out of it. I called customer service after 2 weeks of use and had them listen to the ice come out and how long it took and she said oh that is normal. The ice comes out in a half crushed half cubed form and I told her THAT is not normal. After trying to convince her that I was over 70 years old and have had ice maker the last 40 years and I know how they are supposed to work and this one sucks and I got extremely frustrated with her I hung up. 4 month later I called back in because the ice maker was freezing up on the inside and outside. They sent a repairman out that totally blew off the first appointment and the second appointment but showed up for the third one but didn't have the parts needed and had to order them. Showed up with those parts, replaced them.

My ice maker freezes up a lot. Have to take it out, chip the ice away and return the tray. Ridiculous!!! I will never buy a Samsung anything again. I have a warranty, but from what I've heard, it isn't much good. What do I have to do ship it back to Japan. Not a good investment. I love the refrigerator, but don't like the ice maker. We finally decided to dump the ice into a bag and put it in the freezer compartment. Never know when it's going to happen. It just does!!! Disappointed in Samsung.

Our Samsung Refrigerator was nice at first for about a year. After that we had to periodically empty the water that settled under the drawer, items were not kept cold enough so that meant throwing food away quite often, no admission from Samsung that they know of any issues with their product. Funny that I had no problem finding many dissatisfied customers. It is understandable that errors in production occur, a company such as Samsung should stand behind their product, as pricey as it is - buyer beware!

I purchased all new appliances for my kitchen about 5 years ago and chose Samsung. That was a huge mistake. I had to replace the microwave after about 3 years. The refrigerator is now the thorn in my side. About every 60 to 90 days I am having to turn it off and completely defrost it due to freezing around the fan. This has been a horrible experience and I will never buy another Samsung appliance. Reading all the reviews online it appears this is a huge problem nationwide. There should be a recall on all of these refrigerators. I am very unhappy customer.

I purchased a Samsung Refrigerator 2.5 years ago. I didn't have terrible problems with it until now. However, the freezer & ice making were never totally acceptable. Now, the fan is making a very loud noise every time the fan comes on. The repairmen I've spoken to universally say that I'm lucky that the refrigerator has lasted this long. One said, he wouldn't take a free Samsung if it were offered to him. In order for him to repair the fan, I have to empty and turn off my unit for at least 36 hours otherwise he would be unable to remove the shroud around the fan. He knew exactly what was wrong with my unit as soon as I told him about the whirring fan. Needless to say, I am telling everyone I know NOT to buy a Samsung refrigerator, or any other type of appliance.

We purchased a Samsung French Door Style Refrigerator from our local Lowe's about 6 years ago. A few years after we had it, the produce drawers started to get water in them and then started freezing into sheets of ice. It ruined produce, etc and then we couldn't use either of the drawers. It cost us at that time $200 to have it fixed. The repairman told me then that this was a common problem with this refrigerator and it had to do with the design. Just called a repairman today to come and repair my refrigerator with the very same issue. Another $250 repair into this product. Samsung should stand behind these repairs if this a poor design or defective part in this refrigerator. The next time it happens I will give the refrigerator away and never buy a Samsung again nor will I ever recommend this product to anyone.

French door Samsung that is a piece of junk. Ice maker freezes up, had to use hair dryer to defrost and get it to make ice. Another problem, they say they've never heard of, water drips from FRONT corner of ice maker dispenser causing paint to chip away from minerals in the water. Have a extended warranty. They tell me the problem is cosmetic. I want to know why the water is leaking from a sealed area which causes the paint to peel off. After paying over 2,000 for a fridge, I expected more. Repairman was here yesterday, still no ice. Have had these problems since early 2017. Bought at Home Depot June 1, 2016. Heard repairman telling someone on the phone he was installing a kit on the icemaker that was a cheap fix to stop it from freezing up. I will never purchase another Samsung anything.

The Samsung French Door Refrigerator has been a great refrigerator with the exception of the icemaker. The icemaker freezes over so it won't make ice. You have to thaw it out with a hairdryer for it to work again. Then in a few days it does it again. When it freezes up and you try to dispense ice, water leaks out of the dispenser. We can't find a repair person who will work on it. Contacting the Samsung, we are basically told that it is a known probably; but they can't do anything about it. Trying to find a solution with our neighbors. They are also having the same trouble with their Samsung refrigerators. With so many complaints about this problem both in my town and online, Samsung should be held accountable for this defective product!

Samsung refrigerator 25.6 cu. ft 3door - I have bought this refrigerator 8/13/2013 for $1,624.49 and it was the worst buy I have ever done in my life. One would hope that you spend that much money and a name brand you should get quality. It has been 5yrs in that time I have had noise problems, panel is very difficult to change temp in unit also can't reset the filter warning, ice making unit freezes over, flip shelf is very flimsy and weak, back unit in refrigerator is freezing and not keeping temp. Now I have to try to fix this myself not fun not having a refrigerator!!!

What a huge disappointment with my 3 year old Samsung Fridge. Last summer my fridge stopped cooling. When we noticed it was accumulating ice in the back panel. After many reviews we defrosted it. This happened at least 3 times last summer. This summer we have had the same issue again. When I contacted Samsung about this they state there is no problem with this model. After careful review I have read many many complaints about this and there is even a class action lawsuit against the company. Very very disappointed. Never buying Samsung products again and definitely making my voice heard.

Own two Samsung refrigerators, one in FL one in NJ, both have continuous freeze problems. Very unfortunate, as I also own Samsung ranges (electric & gas) as well as 2 stainless dishwashers, with no problems. The larger refrigerator 4 doors, rf4287HARS, freezes up below the freezer drawer, while the 3 door model freezes up below the vegetable & meat drawers. Samsung doesn't want to know you if out of warranty, even though it's clearly a design flaw. Shortly after the warranty expired, the larger fridge digital panel readout stopped working. Samsung should stop manufacturing refrigerators - or address the problems.

Handicapped ice maker. Never makes ice - Model RF4287HARS bought from HH Gregg. Out of business. I see why. Selling products that don't last. Tell me a fix on this damn model. Send a ** answer to however you get my info.

I bought my Samsung fridge 5 years ago and it started making horrible noises and then stopped cooling. I called numerous repair companies, 2 stated that they don't work on Samsung/LG and one reported, "that's about how long they last". 5 years for a major appliance? The repairman that came out replaced the fan motor, but I have had more problems since the $400 motor was replaced. Fridge is still not cooling; which was my original complaint. Customer service sucks. Don't buy a Samsung appliance!

We purchased the Samsung RF28HDEDBSR/AA. One of the reasons we purchased this refrigerator is because of the great rating on Consumer Guide. The ice maker has a problem with water leaking into the maker and then freezing so it completely stops the making process, I had to pull out the maker & chip away at the frozen ice (think before self defrosting freezers), not a fun time.

This refrigerator is only 3 years old but nothing but problems I have talked to them numbers of times to replace it or recall them but they do nothing. It continues to freeze up inside interior cabinet and has to be taken apart to melt the ice from mechanical parts to be able to keep it working. It also freezes in Ice maker and has to be defrosted with a hairdryer. The ice maker has replaced 2 times and the freezer door broke and that cost me over 500$ to replace. All they will discuss tell me to call service to repair at my cost. This was a 3000$ refrigerator and a French door model. I have reported it BBB but that didn't gain anything. I just consider it junk.

I am having the same freezer issue with my 2 1/2 year old Samsung refrigerator! This is ridiculous! I replaced my 14 year old GE Profile refrigerator with this one! I never had an issue with my GE and I've had nothing but issues with my Samsung appliances. A couple of months ago, the dryer had an electrical (NOT lint) fire so I had to buy another dryer and chose to replace my Samsung washer same time...and they were only 4 years old. I called customer service and she asked "Anyone hurt or was there property damage?" When I said "no, thankfully I was at home and unplugged it before the fire trucks got there"... she said... "sorry. Your 4 year old dryer is out of warranty!"

I have a Samsung Refrigerator, model number RS265TDRS, shortly before the warranty expired the coils started freezing with ice causing the unit not to cool. Since then, it has happened three more times. Each time, I have paid for services, repair and food replacement. Samsung customer service said there isn’t anything they can do but send another tech at my expense. Spoke to a representative who said Samsung couldn’t do anything for me since my warranty has expired. Since it is the same part that Samsung suffered a lawsuit in 2010, I strongly believe this issue has not been resolved in newer models either. My model was not part of the lawsuit. It’s time for a major recall!

Worst product we ever purchased. Still under warranty, 3 years old, ice maker went out during the holidays, one month later freezer went out. Called Samsung they asked for all our paperwork and purchase receipt. I sent it all and the response was that it was not clear enough to read. They suggested I call repair. Did not tell me it had to be a repair service that was contracted with them. Closest one is 1 1/2 hours away. I called local and while he was at our house he called Samsung Tech service and was told it was our compressor and that it was still under warranty. Serviceman did not fix as his company is not contracted with them so they would not get paid. Said he would fix it if I paid the $650.00 up front and worked with Samsung to be reimbursed.

Ihe ices maker doesn't defrost. Must help defrost for a few years now and now the refrigerator won't stay. Have to use a hair to melt ice in the refrigerator to melt because can't gets cover off. Waiting on a reply from Samsung. Got my reply they want me to pay for someone to come out and look at it at my cost.

I had a 7 year old Samsung refrigerator that froze up completely in the back which stops the fan and then the refrigerator does not cool. Had it repaired 3 times in a month. Problem kept happening and I pretty much didn’t have a working refrigerator for 5 weeks. Finally the repairman told me the whole cooling system had to be replaced. The cost would be at least 1200.00. I wasn’t going to put that much money into a refrigerator that was over 7 years old. I thought this was just bad luck and went out and bought another Samsung refrigerator.

Fridge had problem within 1.5 year, tech came, fixed it, in total of 3.5 years, complaint again, out of warranty, had to pay to technician $135, he said fridge irreparable, Samsung offered $ 650 to get a new fridge. In 3.5 years we are expected to buy a new fridge, fridge should last for 15-20 years. Not happy. Not to mention buying Samsung last time... that's for sure.

I called a Samsung-authorized repair company to fix the ice maker in my 4-door refrigerator/freezer. The ice maker kept icing over and stopping. The technician was familiar with the problem because Samsung had sent out a service notice to the effect that this ice maker was defective in many of this model refrigerator. Although this is a known defect, Samsung does not support its product if the problem becomes evident after the 1-year warranty has expired. My refrigerator is 2 years old. I have to pay $450 in parts and labor to replace the part. When I called, Samsung refused to pay even for the parts because it is not their policy to do so. That's the last time I'll buy a Samsung appliance.

My Samsung refrigerator (Stainless Steel Bottom Freezer) is less than a year old and the freezer stopped working this evening (12 Jun 2018). I am thoroughly convinced, after having read similar reviews published within the last few days and weeks, that the Samsung refrigerators were either immediately defective upon being manufactured or became defective while in transit. Though the product is currently under warranty, I do not look forward to having to deal with the retailer (Home Depot) and/or the manufacturer in order to repair it. I strongly advise the reader to not purchase a Samsung refrigerator.

We purchased our Samsung RS261MDRS/XAA a Little less than 5 years ago. It has been a nightmare. The first week, we had to call the company because the refrigerator was not cooling properly. We had a "technician" come by to fix it. Perhaps it was a computer problem. The refrigerator would not cool properly, and the freezer would frost up. The very first years we had several people try to fix the freezing of the back panel problem. We have nursed it along, but less than 5 years of ownership, for the second or third time, we have had to move all of our food elsewhere to keep from losing it. The fan made a loud clatter, then nothing. Food kept getting warmer - who knows what's safe, so we had to throw it all away again! Samsung is over their head with refrigerators- cell phones, not so much. Buy at your own risk.

In good faith we purchased a Samsung refrigerator in June 2013 from Home Depot. We purchased the extended warranty - we have had use this warranty for repairs over 10 times in under 5 years. On May 5 2018 the entire cooling system failed. I lost a ton of food and had to eat out every day. The repair guy 'fixed' / 'replaced' the cooling system on May 14 2018. Just for the cooling system to fail again on June 1 2018 less than 2 weeks after the 'fix' / repair - this has left me with no freezer and no refrigerator - this unit is now deemed irreparable (it is a sitting duck not working) and I am now left with no way to keep anything cold or frozen while your process takes its sweet time. I have lost over $1000 worth of food and this is not even taking into account the food I need to buy each day for my family just to live, as I cannot keep anything cool or frozen!

I bought a Samsung refrigerator, just 3 years ago. The filters until just now worked. They changed the part, no notice. I only have bought Samsung replacement water filters. it is a da29-00003g. I called customer service and they first told me that my refrigerator is old. It is just about 3 years, bought from Best Buy. The operators act like we did something wrong. They accused me of using an off brand, or that I can only buy the filter from them. It's the filter that came with the unit. I kept buying the same one/type. Only Samsung. I bought several so I did not have to go out to replace every 6 months.

My ice maker broke within 4 years. I contacted Samsung and they told me to call a repair person and that it is not their problem due to being out of warranty. My washer was broken after 2 years and could not be repaired, had to replace with a new one and spend another $1,000. My fridge was serviced within months of purchase. My decals on all my appliances fell off within one year as well. My Samsung microwave was replaced 4 times within the one year warranty. People be aware and don't waste your money.

We purchased a Samsung French Door Refrigerator/Freezer almost 3 years ago from PC Richard & Son. We have replaced the shelves which line the doors at least 6 times. They are of the absolute poorest quality and are usable for barely 6 months before breaking. Samsung has ZERO to say about this, and offers nothing to the consumer in terms of compensation. We have spent over $250 on new shelves. This is apparently quite a common problem as the shelves are back-ordered and we are now living with one empty door. Aside from this, the ice maker is on its 3rd breakdown. This is another common issue with Samsung.

Samsung French Door refrigerator is junk. Model FR 28HFEDBSR/AA with ice and water through the door, as soon as the warranty expired, the ice maker stopped working. It would freeze up, stop making cubes. We replaced the expensive water filter every 3 months instead of 6, but melting ice/water would constantly drip from the water dispenser, creating a puddle outside the door. My husband repeatedly takes the ice maker apart, defrosts, cleans, and reinserts it. After 24 hours it makes a few small cubes, works for a week, then freezes up again. Biggest waste of a lot of money ever!!!

BUYER BEWARE!!! “Stainless steel” is a hoax!!! RUST bleeding through on doors and drawer after 1 year-- not covered in HD’s Protection Plan!!! I purchased an attractive Samsung fridge on December 29, 2016 at the Conshohocken Home Depot -- HD ref # ** 33"- Wide, 18 cu. ft. Counter Depth French Door Refrigerator. It fit perfectly for my kitchen design. Home Depot delivered months later, and I started using the fridge in May of 2017. However, after one year I noticed spots of rust bleeding through on the sides and front of the top two doors, and on the top of the drawer, as well. As recommended, I clean the fridge with mild soap and water. I called HD Customer Service. The “finish” is not covered in the HD Protection Plan. They called Samsung. Samsung won’t do anything because the one-year warranty expired. So, there’s nothing to do except grin and bear it. Well, there’s no grin on my face -- pretty outrageous!

Since the freezer is on the bottom I feel it creates water to form or ice depending on the temp at the base of the refrigerator. But the freezer is large enough, has 2 drawers, plenty of space.

This review doesn’t even deserve a star. I wish you could give 0 stars. I will never buy anything Samsung again due to my experience with this fridge. Barely 3 years old and paying over $3k for the model... The refrigerator portion froze up and no longer worked. They sent theirs Samsung repair person to fix it. Said he took care of it and a one week later... It froze up and no longer worked. It is a giant piece of garbage. Now after calling them to get help they said they don’t have a repair person to help us. We now have to pay almost $600 to repair this fridge that is less than 3 years old and the parts are coming from China and are on back order. TERRIBLE EXPERIENCE.

First of all the vegetable draws very difficult to remove for cleaning. My 4 door unit is only 6 years old...and of course it's out of warranty. The refrigerator part is forming ice and keeping a temperature of 50, where I have it set to 37. Will not deal with Home serve. They wanted 80 to walk in the door and another 80 for travel expenses. Live in Staten Island NY and they are coming from New Jersey...are you kidding. I told them where to go. Called an outside repair, which I have used before and now it's the fan underneath the unit. And the repair is going to be expensive. DONT EVER BUY A SAMSUNG...EVER. I am just disgusted. I also have rust spots forming on the door of the freezer section and Samsung said it's not covered. Really.

Stainless Steel French Doors w/ Bottom Storage and Ice Maker - We moved into our home 2 years ago (June 2016) and we were very happy that the stainless steel appliances came with the house. Shortly after the Ice Maker stopped making ice; we also did a YouTube video on how to reset the Ice Maker. To make a long story short, after two other repairs costing over $500, and purchasing a new ice maker, the same problem with the ice maker has happened. Oh I didn't mention all the loud rumbling noises every time you used the water dispenser.

Bought a 4 French door refrigerator less than 4 yrs ago. Have had 4 service reps from my home warranty co out to try and fix the refrigerator not cooling. They finally said it must have a leak in the system and they dont want to work on it anymore and have offered 1600.00 to replace it. The fridge on sale was 2700.00!!! I called Samsung for help because it's only 4 yrs old. Should not have to be replaced. They basically said too bad!!! Will NEVER buy a Samsung product again nor should anyone else!!!

Samsung French Door Refrigerator - I would never purchase a Samsung fridge again as long as I live. I bought it in 2013 and so far... The ice maker has crapped out, the refrigerator defroster heater freezes up all the time and I have to thaw it out at least once a month and to ice the cake... The paint is peeling off the door handles. I know there is a class action lawsuit against Samsung and all the reviews say customer service is useless. I can certainly vouch for that!!! What does $1,800 get you from them? A boat anchor.

Bought Samsung refrigerator, RF18FENBSR in July 2017. Freezer door broke on one aside, called Samsung (warrantied till Aug 2017). They sent out Williston Repair Group rep who wanted to charge me $110.00. I declined, told him to leave. Called Samsung, they verified it was still covered and redid work order. After a few days, I called Williston back and was told they would not send anyone out because I had slammed door on their rep and was rude. Besides, door handles were exterior damage. Called Samsung back, was told that they would call them and straighten this out. They called me back and said that since the handle was EXTERIOR and subject to damage, it is not covered. If I could give them NO STARS, I would. Naturally, I will NEVER buy any Samsung product again, as I feel they cannot be trusted to stand behind their products. You have to be crazy to buy ANYTHING Samsung.

I purchased direct cool Samsung refrigerator model RR2115 TABRK/TL in May 2012. In six year of span two time I have got it repair for poor cooling and not freezing the ice. So it is non reliable product to recommend.

I am having too many issues with the Samsung Model RS261MDRS-XAA side by side which was built in July 2013. In 2015, it started freezing things such as milk, fruits etc. So end up putting new damper and main board through Samsung repair center website recommendation. It did cost quite a bit that time. Now water dispenser gets stuck when ever I use it and water keeps coming. I called Sears service this time and was told to change the main board. I don't think I am ready to spend more money on this faulty piece. Probably will not buy another Samsung product.

I had purchased a Samsung French Door fridge 5 years ago as it was the only model at the time that would fit in my small kitchen (17 cu ft model). As many reported, from the start, the ice maker freezes ice cubes together in the bin and cleanups are frequent. Secondly, the finish on the door handles (mine are white) just flakes off. I was told they would be over $80 to replace each one. I could live with those issues, however, my fridge developed the same water issue others noted. It collects under the crispers, freezes and makes a mess. I noted "online" this is a common issue and there are "YouTube" videos on how to repair yourself. Why must I do that??? Samsung knows of the major DEFECT in their products and one would think a recall would have been issued but basically "tough luck".

Have a french door refrigerator. Had problems with the ice maker after first 30 days. Ice maker leaks and freezes up. Have had this worked on twice and numerous calls to Samsung with NO help from them. Everyone needs to know there is a class action lawsuit regarding this issue. Contacted Best Buy for service and the guy told me they would come fix it but would only be a 50/50 chance the ice maker would be fixed for good because of continuous problems with this ice maker and it could cost up to $500. Samsung has a problem with this and they should take responsibility to make good on their products. Will not buy another Samsung product.

I bought a French door refrigerator with the cooling shelves 11 months ago and it stop working. The compressor went out and after trying 10 days for Samsung to service it I give up and exchange it for a different brand. Would never buy that brand again.

I can just sit down and write a novel about my disposable fridge that would make a priest want to renounce his vows, oh my! And that's not all! So while I have your attention, let me begin with the juiciness of this sought over novel, soon to be released; not appropriate for the weak-minded, lame, sex offenders, and others whom are abusive.

We purchased the French Door/Freezer on Bottom from Best Buy. 2 ice makers! Model Number RF28MFEDTSR/ AA. It has the ice maker in frig. area and one in bottom of freezer. 5th day of owning it... filter light came on -- upper ice maker jams every other day -- crushed ice portion has never worked -- it's not crushed -ever. And it takes over 2 mins for 4 oz... (yeah you're standing forever for sml amount). Long drawer/fresh veggies or whatever... becomes frozen constantly -- we are weekly taking everything out to get all the water and ice out!

We bought a french door Samsung Refrigerator, 3 years ago and it has proven to be a poor product. There has been ice build up in the Ice Cube maker to the point where we do not use it. That caused a lot of noise from the fan. There has also been ice build up in the back of the fridge. We defrosted the fridge and when it was plugged in the fridge unit will not go lower than 55C. Samsung have washed their hands of the product and for the 3rd time... We are forced to call in a repairman. In reading the various posts about this issue I do not understand how come they do not know what it is... (Planned obsolescence???). We are very disappointed in the product and will NOT buy a Samsung fridge again.

Ice maker is extremely loud, visitor thought someone broke window. Also, breaks ice into pieces. Will not make cubes. Factory changed 2x's.

I purchased a Samsung 24.73 ft 4 door French door refrigerator Model #RF25HMEDBSR in August of 2017. Not sure how long I had it when the ice maker started freezing up and had to be defrosted with a BAIRD dryer. Called for repair the first time in February of 2018. They replaced the entire ice maker, however it started freezing up again. Repair sent out again on May 14, 2018. The technician tells me the entire refrigerator need to be replaced and someone will call me within 24-48 hours. No call, I call Samsung and I am told, "WE DON'T CALL you," I am told to submit receipts and someone will contact me. I submit my receipts and receive a phone call on the 22 of May to send a better picture of the receipt.

The refrigerator we purchased 1 yr & 8 mos ago stopped working. After waiting a week and a half for a repair company to come the repair company told us it was too big of a problem for them to fix. They called it a sealed system breakdown. We were sent back to communicating with Samsung. Now every time anything actually happens it’s a Thursday or Friday so the whole weekend goes by with no action. I finally get Samsung to assign us a new repair company that supposedly deals with Sealed Systems.

I had purchased a new appliance in August each one was defective. I had a total of 4: tried 2 Samsungs and 2 LGs both same models. Finally, demanded my money back from PC Richards after losing over a $1,000 in food, the time I spent on the telephone with PC Richards and of course their incompetent service technician appointments! In the end went to Lowe's purchased a Whirlpool and have not had any problems with it. PC Richards either sells defective merchandise or their installers do not know how to carry these machines upstairs. Lowe's carried it into my house without using a dolly to get it up the stairs. So it is either the way they delivered it or it is their merchandise. No matter how I see it, it is definitely a PC Richards issue.

Worst ever after sales service experience. It is shameful for a brand like Samsung on their incapability to resolve minor issues of customers like us. Majority of the products in our house were of Samsung and I regret the decision. Suffered for more than a month without resolution. Unprofessional Service Technician. Degrades their own brands. It's Pathetic. Will never buy and will never let anyone from surrounding buy Samsung.

I LOVE SAMSUNG FREEZER! I have been an owner of KENMORE, FRIGIDAIRE, & LG. This is by far the very best "visually & functionally".

I will NEVER buy another Samsung appliance! Ours was manufactured in Feb. 2015. Model # RF263BEAESR/AA. We started having issues with the the ice maker and ice buildup and ice buildup on the back of the fridge and underneath the fresh foods tray within 6 months. We have had this fridge only 2 years (but past the 1 year warranty).

ICE MAKER compartment freezes up every 2-3 weeks. Must defrost and reset to get working again. This has been going on for last 2 years on a 5 year old fridge. Samsung COULD NOT CARE LESS. Out of warranty, out of warranty, out of warranty. "Sorry for the inconvenience, here’s a phone number of a repairman." This design defect is widely publicized on social media. I asked Samsung if there is a cure for this I’d gladly fix it myself but they WILL NOT SHARE this information. I’m done with anything Samsung makes. Their service is a joke.

Samsung refrigerator rf217 - Purchased it from Sears along with service contract. Within weeks the veg containers filled with water- have had the repair service here at least 9 times for same issue. It's now near the limit of coverage and the water is still coming into the veg area and icing up. The repair service admits that the Samsung ref is trouble. I will also add that there is a crack in the plastic in the area where the two top doors meet. Can find no cause for this other than poor quality. The issues were the vent blocked so can't breathe. This happened till the entire inside back panel was replaced- build up of frost in freezer told door didn't close properly the- that the ref wasn't balanced enough somewhere. There is a list of excuses. Bottom line Samsung knew of the issue. Just read the booklet that comes with the product and the number of times they mention water build up. It's cheaper for them to rewrite the book than correct the problem.

We will NEVER buy Samsung again! We purchased a Samsung refrigerator (RF261BEAEWW) in December 2016 and the unit stopped working in April 2018. Samsung initially informed us that the refrigerator was not repairable and asked for us to submit our receipt for replacement or refund. After submitting our receipt we were then informed Samsung needed more pictures of the refrigerator. They told us that the damage was corroded lines due to sulfur in the air. We have never had a problem with sulfur in our home.

Will never buy a Samsung refrigerator again. Worst customer service! Bought French-door, model RS265TDBPX from Best Buy about 5 years ago. Even bought an extended service that has since expired. Over the years I have had numerous problems with ice building up in the refrigerator behind the back panel that has prevented my fridge from cooling. Lost ton of food. This is a known design defect. Consumers like myself have paid for a defective product and have lost food as a result. Beware!!!

Unfortunately, I fell in love with its center drawer and purchased a 4-door Samsung Refrigerator Freezer 3 and a half years ago, for $3200.00, without doing proper research. The model is RF24FSEDBSR and was manufactured in Sept of 2014. I still love the center drawer, but it is not enough to make up for the rest of the appliance. This is a prime example of a company that thinks highly of itself but doesn't care that it sells absolute junk. The number of problems and repairs for the ice maker, add up to this being the worst purchase I have ever made and that is saying something. I have put up with months and months of temporary fixes, thawing with hairdryers, mopping up pooling water on the floor of the refrigerator section and just doing without ice.

Samsung Model RF260BEAESR/AA: The area under the vegetable crisper continues to ice up and then the drawers get stuck. The concern is where does the water come from to freeze up. I see where others have already complained about the issue but it would be a customer service if Samsung would post the reason(s) why this could be happening and how to address it.

Once again I just used a hair dryer to thaw out the ice maker on our Samsung RF22KREDBSR/AAQ manufactured APR 2016. Just got through using a hair dryer to defrost the ice maker again, every 4-6 weeks. Seems to be a common problem with no solution from the blogs. Really got nowhere with Samsung, just a scripted response. It appears that this is still a major issue with their re-design, maybe this design should be included in a class action lawsuit. I will not be looking at any Samsung product in the future. It is also getting more difficult to get the ice bucket back in.

Will never buy a Samsung refrigerator again. Worst customer service and unresolved issues. Bought this French-door RF4287HARS/XAA model approximately 4 years ago. Have had problems with condensation pooling under freezer drawer due to a known issue with drain line that started just after our warranty expired. Have to pull out freezer drawer and manually defrost bottom of fridge every 3 months or ice becomes so thick that we can't open the freezer. For the past 6 months, we've been finding pieces of styrofoam in the ice, which floats to top after liquid is added. Today, I found a large piece of styrofoam in my glass! What is going on?! We cannot find a source for the styrofoam, but obviously it shouldn't be there. Wondering if others have this problem?

Bought a new Samsung refrig 1 1/2 yrs ago from Home Depot. We took out the extended 5 yr. warranty. It (compressor) quit cooling right after a Mother's Day party with fridge jammed with food. Hours and hours on the phone with Depot and Samsung and now they can't find anyone in our area that works on them. I want a refund.

AVOID SAMSUNG FRIDGE... Purchased my fridge 3.5 yrs ago. I did purchase the extended warranty from Home Depot for 3 yrs. The fridge failed four times in each of those three years due to multiple part failures. Lost all food every time. Now at 3.5 years the ice maker and twin cooling fan failed due to known problems of this freezing up. Ice make jambs in the back and freezes. Cooling fan has ice buildup around it and stops pushing air into the fridge to keep food cooled. Have to take apart and melt ice manually every 3-6 weeks. Temp on outside of door still shows it's cold inside but it is not. Buy a separate fridge thermometer for inside. I don't know why Samsung has not been sued. Need a class action lawsuit against this manufacturer. Fed up and going to sell this fridge and buy another brand.

4 year old Samsung refrigerator that cost $3000 is junk. Already spent $800 fixing it once and now the ice maker requires a $850 repair that is not guaranteed to resolve the problem. Samsung refrigerators are complete design flaws from top to bottom. I am throwing this thing out and buying a Whirlpool side by side.

Our beautiful and expensive Samsung fridge has locked up several times, requiring a hard defrost. This time it actually burnt up the fan, requiring an emergency overnight purchase of a new fan. And we're not sure the new fan will work - the serial numbers on our fan show that it's no longer available, and Samsung doesn't have replacements. We had to go with a third party and hope their best guess is right. In the meantime our food is in coolers for two days, and the ** of it is that I'm pretty sure that the best case scenario is that this fan will fit, and in a few months it will all freeze solid and lock up and burn the fan out again.

Our Samsung fridge (model RF28K9380SR1AP) was not making ice for at least a month and prior to that when it did make ice, it could never keep up. We were 1 month out of warranty when I called about it. I paid $100 to have a repair company out who found that the issue was related to a manufacturer defect. The fill line to the ice maker was in too far so not allowing the fan to cool the line and make ice. I called Samsung back to notify them of what the company found and thought they should reimburse my $100, but they didn't even consider it. It was almost impossible to understand the out of country rep but it was CLEAR that he and his company did not care about me in the slightest.

I purchased a French Door Refrigerator, very pretty but like a beautiful leather back book with nothing on the pages! I have had the refrigerator 4 years and in this time frame I have replaced 2 icemakers and now the freezer has stopped working, I lost quite a bit of food due to this failure. I called Samsung was advised they could not help to call a repairman, I called repair company and they were very nice and advised me Samsung will repair the compressor I called Samsung and they advised they would not. The repairman called them and they agreed to fix it.

Our brand-new Samsung fridge (583DLS) stops cooling the food for at least 24hrs every week since we purchased it. Every week, there is condensation on shelves and all foods reach room temperature. In the freezer all the ice and other frozen foods melt. About 24-48hrs later the fridge starts working again and freezes the melted ice in the bucket again so it becomes one large ice block. We have contacted Samsung (at least 20 times) to report the issue and they keep sending technician from Sydney Appliance Service to assess. We've had 5 visits from the technician and have shown him photos of the condensation, melted ice etc and explained it stops working randomly during the week. He has seen the large block of ice after all the ice cubes melt in the bucket.

Ticket **. My fridge stopped working under warranty and it was diagnosed as a bad compressor & Freon leak. They would fix the compressor the following week, but couldn't fix the Freon leak. So they would return with a new compressor and still not fix the issue? Yes, it was the Samsung policy. I called customer service and complained that I had a client (renter) arriving the following day. After hours on the phone, Samsung relented and offered a full refund. I went out and bought a new fridge.

It is by far the best that I have had in 52 years. The finish on the outside is superb, I never have to clean it. But it took 4 months for JCPenney to make a replacements for the damaged ones.

Been having nothing but problems with our Samsung fridge ice maker. Had a repair guy out (hard to find someone who works on Samsung appliances) and he said it’s a known issue and he recommends Whirlpool. He said not to invest too much more in the Samsung fridge for repairs. He “fixed” the issue and 2 weeks later ice worker isn’t working again. Wish we didn’t buy this Samsung fridge and would’ve listened to the bad reviews.

I give Samsung a one star simply because there isn't a lower option. I have owned two Samsung refrigerators. The first I purchased about 9 or 10 years ago. It only lasted about 6 months and the compressor stopped working. I contacted Samsung and was advised the warranty at the time was a 6 month warranty and it would not be covered. I built a new home less than five years ago and as I got ready to purchase the appliances I had a family member that was going through a divorce that had new kitchen appliance set that he was looking to sell. The set was a stainless steel Samsung refrigerator, glass top stove, and a dishwasher. All of which had not been used but had been installed in his new home.

We remodeled and bought all new black stainless Samsung appliances. The refrigerator has 2 ice makers, plenty of freezer room and adjustable shelving. Love the new color and the style of the handles. Excellent value for the price and even got a rebate too!

Don't buy a Samsung Refrigerator!!! Our Samsung has been the worst of worst. Two months after we bought a $3000.00 one the whole electric panel went out. Everything thawed out. They kept playing games about paying for the lost food. They never did reimburse us. Ours broke down 4 times in 2 years. We also had to replace both of the ice makers. One of them 3 times because the water leaks underneath it and freezes the mechanism that turns the ice out. Then when you try to get ice from the dispenser it cracks the ice maker and it has to be replaced. The water also leaks down in the inside of the refrigerator and runs under the storage bins and then on the floor when you open up the fridge. After replacing it 3 times we just don't use it.

Ref is 7 yrs. old - water leakage under vegetable bin. 5 times repair attempts. Known for this problem. No help from Samsung. New defrost heater - hose etc.

This is a great refrigerator. Looks good and works even better. I wish I had gotten one many years ago. I have used several other brands. This is the best one.

Excellent refrigerator, however ice dispenser push bar is starting to scratch after only a few months use. Overall, excellent, especially with the chill drawer.

I thought Samsung would be a good brand, but I had a lot of problems with it. Purchased from Sears and they were unable to solve the problem, ended up having to replace it with a Kenmore. Which had problems with not cooling. This has since been resolved.

Thank god we bought a extended warranty. We had to have two major repairs done under the five year warranty. Not sold on Samsung quality. Would look at other brands if I was going to buy a new one.

The only complaints I have is that the ice maker could be more efficient and that it could produce more ice. Also, the refrigerator makes an occasional noise as if the ice maker is having to work harder than it should. I have a warranty but I have not invoked it since the ice maker does work. Also, the machine keeps my food very cold.

I have water coming out of the ice dispenser. So far after 2 months and 3 different companies replacing parts the problem still exist. After all this agony and wasted time the 3rd repair company tells me there is a service bulletin out for the model I have. Again parts on order. I can’t to see what happens next.

I love the extra drawer (used for beverages, etc.) because it is energy efficient and you can quickly get something without opening up the entire Samsung Refrigerator.

The refrigerator seems great until the evaporator began freezing up at about 15 months. The repair person said this is a common failing with Samsung but we had to fight for months to get the problem resolved with Samsung eventually refunding the full purchase price after claiming it was not a warranty item and me having to read their warranty back to them word for word in order to seek resolution.

My 92 year old mother replaced her subzero refrigerator after 33 years with a Samsung French door counter depth on 12/26/17. On 4/1/18 the refrigerator totally quit cooling. I contact Samsung warranty 4/2 and went through all the motions to reset factory settings and was told they would contact me the next day to be sure that it was operating correctly. It was at 77 degrees. I was then told that a service tech would contact us within 24-48 hours. According to the first tech that arrived on 4/4 the compressor was locked down and that he did not have the parts to repair and they would need to be ordered. I was told someone would be back in touch in 24-48 hours. The 2nd service tech that was sent 4/9 stated that it should be replaced or refunded and gave me a new ticket # and copy of the recommendation that he sent to Samsung.

My ref has freezing up issues that cause a lot of problems and the need to manually defrost the refrigerator often makes me not want to ever buy a Samsung refrigerator again.

Refrigerator is very poorly made. Freezes up and back all the time water and a bottom of refrigerator all the time. How to take the inside back off refrigerator at least every 3 months to get the ice out and possibly have to take the crisper drawers at to suck water out of refrigerator. Ice maker does not work. Never did work.

I loved my beautiful Samsung when I first bought it and it worked fine for about a year. Then it started leaking brown gook from the inside of the refrigerator... could not figure out where it came from. I had a certified Samsung appliance man take a look at it and he charged me a hefty service fee after telling me he couldn't find anything wrong. He did tell me, as he was leaving, that I shouldn't open the refrigerator door too often since condensation could form. Really??? And where was the brown gook coming from? The leaking continued and at some point I noticed my food began spoiling... thought it was the summer heat and adjusted the refrigerator temperature. The spoiling continued and after way too long of a time period I eventually called out another Samsung repair man. He said the fan that circulated the cold air was shattered inside the unit and the brown gook was freon that was leaking out into the fridge.

We purchased the French door fridge in 2010. It worked for 3 months then the motherboard quit leaving us lots of spoiled food to clean up. They replaced the board then the freezer frosted over. We had the fridge returned to Lowe's.

I wanted separate meat and vegetable crispers - this model provided that and more features I didn't know I needed and now will always have to have: easy access water filter, reminders, easy to operate controls, separate crisper temp/moisture settings.

Never buy a Samsung again. Too many bad unfixable parts. Service people can fix at a cost of replacing 7 parts of a different kind at a cost of $1000+. Have homeowner ins. but they will not cover it.

It fingerprint free like they so I am unhappy but it's ok because the agent was wonderful who helped me get rid of a mess. Will get another warranty for this one because the other one was hell trying to get fixed. I pray I will never have this happen again with something I purchase.

This model I have was the worst engineered product that has been seen on the market. Samsung's have all the bells and whistles, great novel my useful designs but the quality is not up to the price asked. The repairman said they tried for three years to fix the ice buildup problem and finally got it right after three years. I find that I still see ice, though it has not stopped cooling but it feels like skating on thin ice and that it will break again at any given moment. JCPenney now has appliances and they are phasing out selling Samsung. The enameled on their stoves is so thin. As is the paint on the refrigerator.

We purchased a Samsung refrigerator and it was the worst purchase we ever made. Period. Within a month the bottom shelf cracked and they had the nerve to tell us that we placed a heavy object on it which we did not! After four and a half to 5 years of use the condenser quit which was very early for refrigerator. Typically they last at least 10 years. We had to buy a brand new one after 5 years because the cost of fixing the condenser and filling it with more Freon would have been the same as buying a new one. Despite being rated high on Consumer Affairs, this refrigerator is the worst we've ever purchased and customer service is no better! In fact I know that there is a lawsuit out for the very same thing that we experienced. In addition the refrigerator would freeze water at the bottom of the refrigeration unit causing problems in the freezer unit below. Overall worst refrigerator we've ever bought!

Buyer beware, the Samsung refrigerator looks good, but do not perform well. Ice makers stop working and doors will not close on their own leaving your fridge door open and a beeping noise you can quite figure out where it's coming from. Have had one, a sister and friend, all three had the above issues.

LOVE the French doors with the freezer drawer below. Well lighted and plenty of shelf space and door storage space. Have had it for 8 years - no problems at all.

The freezer portion of the French door Samsung is small as the water/ice dispenser takes up too much space. The other side is also small but not as small as the freezer section.

While this refrigerator is still running, it is mostly garbage. It does cool and freeze, for now. I bought a three piece stainless set. The oven and dishwasher do not work at all. The doors on my refrigerator do not close. I have to line up everything perfect, and that close the left door first, then the right. If I do not take the time to line up the protruding piece, and close in proper order, it seems closed, but isn’t. Also, the ice maker is garbage. Always leaking. There is a calcium stain all the way down the front. Ice is always crushed, even if I select cubed. It takes forever to fill a glass of ice. Well at least it’s still semi operational. Also you can touch it wrong and shut off the refrigerator. Without indication. It enters demo mode, without indication. Destroying everything inside. This has happened to us several times, because you don’t know you are doing it, and there are three kids in the house.

I've had a Samsung side by side with drop down door on one panel. It has lasted over 14 years and one move. Moved a second time and the movers messed up the plug and when plugging in it blew the circuit box. Not happy because I loved this fridge. Probably cost prohibitive to have it fixed.

We have had to have the icemaker fixed at least 4 times in the first year and now it is out of warranty and I am holding my breath until it dies again. Does not crush ice well but often full cubes fall into the cup. Icemaker leaks and has created a mold problem that has to be kept wiped down with bleach. Rubber gasket on freezer door has been compromised for over a year and it is a pain trying to get service. We will NEVER buy a Samsung refrigerator again! TVs are great and they need to stick to them!

My refrigerator is 4 yrs old and I will never buy another Samsung. It is a documented problem with the overflow valve in the ice maker but they will not do anything about it, I can replace it for $950. No thank you! The fans in the back panel froze up due to the ice maker problem and I had to have a repairman replace them to the tune of $400. They may have fixed the newer models but where is the customer service for previous customers? An allowance or some type of prorated cost adjustment should be made!

I love the pullout freezer drawer, as well as the options for crushed or cubed ice and water in the door. Space is good and functions well. But gaskets could be sturdier/less flimsy.

The only negative is the material used for the vegetable bins. It is very breakable and needs to be of a more durable material. Other than that, it is a great refrigerator!!

Paid almost 3K for the refrigerator and after 1.5 years ice impedes the fan operation requiring weekly defrosting. It is a piece of garbage. Samsung is aware and doing nothing. The big box stores are still selling them even though they get constant repair calls on them.

Refrigerator freezer stopped working first and the inside stopped soon after. After calling Sears out to repair they diagnosed it as the sealed refrigerator system stopped working. This was covered by Samsung's factory warranty, (covered for 5 years). After contacting Samsung they had 3 techs come out over the course of 3 weeks trying to repair it. They could not and said we would receive a new unit in 48 hours. After no contact in 48 hrs. I called and they had to do the paperwork. After calling several times for updates. They decided to refund our money because they did not have the same unit.

We purchased a new Samsung French Door with ice maker less than 3 years ago. It was not cheap! The freezer doesn’t freeze anymore and the fridge is dying now too. We had a repairman in and he said it would cost at least 1000.00 to fix and then we still have a crappy fridge. Reviews were good at the time of purchase but now that everyone has had them for at least a year, the reviews are showing Samsung’s true colours! The ice was never really hard ice either. Good looking fridge and that’s about it!

We are senior couple. My husband is disabled. Have had our $2500.00 refrigerator about 8 yrs. Freezer and ice maker stopped working. After several calls they finally gave me a repairman number 75 miles away. After reading reviews and checking with several people locally, we found numerous people had the same problem... which the majority still did not have problem solved, because repairman did not know what it was. Several were left torn apart for weeks. We just wanted to talk with someone, to get their opinion if it could be repaired or we would we have to purchase another one... No one will talk with us... Your customer service is no help. AFTER YOU SELL YOU ARE FINISHED WITH THE CUSTOMER. NEVER BUY A SAMSUNG REFRIGERATOR. I called, email, no response from anyone.

I’ll start with what I disliked - water filters leak. The ice maker freezes up. The door shelves cracked. The metal strip on the left side broke and has to be flipped. On the other hand, I like the roominess of the bottom drawer.

The Samsung refrigerator is good, but it is very pricey, even the filter is expensive. I like this fridge very much. I would recommend to others. The refrigerator can be bought in lots of stores. However it's difficult to find the filters when you need them and they are not cheap.

Stainless steel that is used doesn't clean well and dings very easily. The interior is very well lit and all the glass shelves and crisper drawers are adjustable. How ever on the freezer side the water from the ice & water on the door drips inside the door and the drawer freezes close.

Buyer beware! If you are considering buying ANY Samsung appliance, contact Samsung first to find out where your nearest qualified repair technician lives, because you will certainly need them. After 4 years and 10 months, our refrigerator fan started making a noise similar to aircraft. It is no longer cooling enough on the refrigerator side. We called Lowe's, who arranged for a tech to come out and look at it who lives 3 HOURS AWAY!

Bought the refrigerator brand new. It worked great for about a year then one day it wouldn't keep items cold. Turn out the freezer was too full. It was a large capacity freezer that did not actually accommodate a large amount of food.

I am satisfied. It cleans easily. It is the perfect size. The color is gray which is okay. It handles the fluctuation of voltage here in India and that is good.

It looks very nice and all features are wonderful. But every month the tube that goes to the ice maker would freeze and everything around and the inside top of the refrigerator had ice. They kept telling me I don’t push in the ice bucket all the way but I had never taken it out. Finally I had to take it out because every week it would do it I had to take a blow dryer and fix it myself. Thank goodness I don’t have that fridge anymore and got an LG.

Bought the refrigerator (Samsung Model RS2556SH) on 10/15/2004 and, except for the ice maker and the fact that it's a bit noisy, it has worked well ever since it was installed. While the ice maker does make ice, there is usually a mixture of crushed and cubed ice and the selection setting doesn't make much difference. I'm writing the review because, after reading the reviews posted on this site, I felt I should offer a positive review and let readers know there is at least one person who's had a fairly good experience with a Samsung refrigerator.

I love the looks of my Samsung, but once we got it home I really did not like the setup of shelving in the fridge part. I'm not able to change height of the shelving so I have trouble placing milk, juice, etc. Too many small spaces and not enough for larger items.

It looks good but the inside layout doesn't meet my needs. The shelf that goes up and down is useless, and I find the freezer doesn't hold as much as I thought it would. My old 2 door Whirlpool, in my opinion was better.

Great looking counter depth French door. Love the deli drawer and freezer drawer. Due to water and ice in left side, and showcase Door, not a lot of room in Door compartment. But my husband loves it. We do have a second refrigerator for storage of extras but the Samsung looks great. The ice maker is a bit noisy, other than that, a keeper.

The lower freezer handle keeps coming off. Very annoying. Our salesman indicated that ice fell in the freezer in addition to the door. When I went back to Best Buy to tell the manager it felt like she was trying to get rid of me. I just didn't want the salesman to misinform other customers.

The main reason I went with Samsung is that it has 2 pumps so if 1 should fail the freezer will work or vice versa refrigerator will work. This is my second in 15 years and only changed because we wanted the bottom freezer instead of side by side. I will get another when needed.

Really like refrigerator. Veggie draws are hard to pull out an clean. If we have elec blackout, you have to pull refrigerator out. Unplug for 5 minutes. Then reset freezer and cooler. If you are not home, that's a problem. Ice maker doesn't stay working.

Good size refrigerator, fits large platters with ease, stainless steel outside not as easy to keep clean with teenagers' fingers as I would have thought.

I really enjoyed my Samsung except I do believe that part of my issue is it's a side-by-side with a French door and I don't have that much room on the side by side part. The freezer down below works great and the extra drawer I love. One big issue I've had is with the ice maker. It does not seem to make ice well and when it does make ice they're small.

Had many problems with the refrigerator from the beginning. It would just stop working and before repairman would come in a few days it would start again. Finally it started defrosting into the bottom of the refrigerator part. Told it could not be fixed because of the way it was made. In trash at six years.

Sometimes I find items that are slightly frozen in the refrigerator and the air circulation could be better. But I still love Samsung Refrigerator.

The Samsung side by side has a water & ice dispenser which you can put a lock on to keep children from playing with dispenser. It also show the freezer temperature, beeps when refrigerator door is left open. This refrigerator is about 5 years old.

I really love this refrigerator!!! The freezer freezes solid and the refrigerator keeps things right where I love it. Plus you can set the temperature, so, that's nice too!

The look is sleek, very nice but I prefer more metal parts than plastic. The fridge does not get cold enough for me and I had a problem with the ice maker. Samsung sent someone out free to repair and the service was great. I have ice now.

I like the Samsung Refrigerator. I like the appearance, functionality and performance of the refrigerator. I've only owned it for about 3 months, time will tell how Dependable it is.

When one door is open, I can open the drawer on that side, other I had to open both doors to get one drawer open. All shelves adjustable. I like that mine does not have water and ice through the door, taking up unusable space inside. Ice maker conveniently in the corner of the bottom freezer.

This refrigerator is less than 4 years old. I have had to defrost this unit each of the last two years. The first time losing most of the contents. I have previously owned an Admiral 20 yrs and an Amana 14 yrs. I never had to defrost either.

Never have any ice! Ice maker very slow! Difficult removing vegetable and fruit drawers to clean underneath. Nice to the eye but freezer on bottom and lacking storage space. Does not get cold enough to prevent deli meats from spoiling within 3-4 days!

We love the fridge with four French doors and a preview door. Lower right compartment can switch from freeze to fridge with just a touch on the control panel. However, the ice maker too small and runs out of ice often and we are a household with only two people.

The refrigerator we currently have is a replacement for the one we originally bought from Samsung. The original refrigerator had a problem with the freezer frosting up thus making it difficult to get the freezer drawer to open completely. After multiple attempts by the Samsung service technicians to resolve the problem Samsung decided to refund our money so we could purchase another refrigerator. Even though the service quality we received on the original refrigerator was terrible we decided to purchase another Samsung refrigerator because of their reputation for producing quality products.

Samsung refrigerator was loud and noisy when it ran. Samsung/Sears would not replace it. After many calls a savvy repairman said they didn't insulate correctly, plus something was vibrating that shouldn't have been. Runs quietly now. 6 yrs old.

The refrigerator in itself is a buyers market. Whether you are expertly trained or a shopper it's all going to come down to style.

First week I bought this refrigerator I started having problems. The sliders on the produce and meat drawers came off. The company sent two new ones out and one of them was cracked. The ice maker was slow at making ice. For the price of over $2000.00 you think Samsung would put out a better product. Sent the fridge back and took my money and bought a Frigidaire side by side. I only paid $800.00 on sale at Home Depot and I am happy as can be with it. Also paid a little extra on a 4 year warranty. This is my advice to everyone stay away from Samsung.

We are having the repairman in on Monday because for the second time in 2 year our Samsung fridge is freezing lettuce and cheese. Yogurt is turning moldy even though there is still 3 weeks left till expiry. When the fridge works it’s great. When this happens it makes me nervous. We do not have an ice maker and I often wonder if it thinks there is one because it makes this strange clunky noises. Last time this happened we had to unplug the fridge so it could thaw out so they could change a part. I sure hope we don’t have to do this again. We only have 1 fridge so it does cause a bit of an inconvenience. My main problem is that we are losing food. This should not happen.

Biggest piece of crap on earth. The plate above the veggie drawers is 2 plastic inserts that cannot be removed. If anything liquid spills or a fine powder spills it seeps under the plastic. NO ** WAY TO CLEAN IT. NONE. NADA. I have never seen such stupidity and horrific lack of cleanability in any refrigerator in 60 years. IT IS A PIECE OF **. The back wall freezes anything near it. Water drips under the large drawer and freezes. This is the second Samsung fridge I have had (it was a replacement for the first one that was so bad they were forced to replace it.) I will never ever purchase anything from this crap company. No customer service, horrible appliances (think exploding phones) and no one at the company cares.

The fridge is attractive and roomy. However the icemaker is poorly designed and works poorly. It is ice and water through the door. The system is continually freezing up so it does not function. A lot of time has been wasted clearing up the issue and has been resolved by buying ice cube trays.

In 2013 purchased a Samsung Side-by-side SS Refrigerator Model RS26TDR from Lowe's. Worked good for about 8-9 months; came home & found the temperature in refrigerator was 60+ degrees; lost all food - called repairman to fix it & filed a loss on homeowners insurance [I had a rider to cover refrigerator loss]; worked great for about 7 more months; came home & found the same thing. This time in addition to losing food we lost at least $1,000 in **. Called repairman & filed a loss on insurance--has a $500 limit less $100 deductible so I didn't really get anything for the drug loss. Went & purchased a new Whirlpool French Door to replace it & moved it into laundry room to use for drugs which take up at least 1/4 of the space. Was working ok as far as I knew & last week came home & found the same problem 60+ degrees in refrigerator & around 0 in freezer.

We bought our first new refrigerator in May of 2015, a Samsung French door model with a Flex drawer. It was the most expensive fridge we have ever bought and it has been VERY unreliable. Just after the first year we had our first problem with it... and since then we have spent close to $1000 on repairs. When I phoned Samsung, they just went in circles and said how sorry they were that I was frustrated. Our technician who fixed it each time said that 9 out of 10 fridges that he fixes are Samsung. Buyers beware: don't buy a Samsung.

Way too many failures in less than 10 years, with 3 solenoids, 3 ice makers, entire ice dispenser, switching between crushed and cubed never works without help.

My Samsung is incredibly noisy - to begin with. I would go to the front door & there would be no one there! I can hear it from my bedroom and have come to the conclusion that it is possessed! One day they will find me dead under it. I hate it.

Nice to look at, but difficult to keep clean. Shows streaks. It is pretty much problem free and we enjoy water and ice in the door. I love freezer on the bottom.

Samsung has served me well. I have had no repairs or maintenance problems. Ice makers seem to be most often a problem in most refrigerators, and mine has worked with no problem that required service.

I would never purchase another Samsung product. From the refrigerator to my cell phones everyone has had some type of problem that I would attribute to design flaws.

I love the fridge but the freezer side is just not enough room for a family of four. The ice maker takes up space we need for food. I love the flexibility on the fridge side and the space is small but does work since no operational parts take up key areas.

Samsung 22 cu ft arrived with faulty interior. Dealer promised several times to repair, but didn't, then went bankrupt. Samsung repaired part but not all, then became nasty. Sent several unanswered letters. Still have one crushed drawer. Samsung very aloof, disdainful, unreachable. Also, temperature uneven. CEO in Korea just convicted of crime, probably will serve five years. Not my kind of company.

I've had my Samsung Refrigerator for four months and it works great. I bought a model that has an ice maker that does not dispense the ice through the door. To me it looks better and it's one less thing to worry about breaking.