Samsung Refrigerator Reviews

Samsung Refrigerator RF 267 Series. We have been very unhappy with our Samsung Refrigerator. We bought it approx 6 years ago and have numerous expensive repairs. A new refrigerator should not require costly repairs to keep it running. Our last repair replaced the "guts" of the refrigerator and an ice maker part - approx $600. This is just to keep the thing running! We have had to replace 3 of the plastic side shelves (at a heft cost) because they are so cheap that they just broke apart with regular use. DO NOT BUY A SAMSUNG REFRIGERATOR unless you don't mind constantly putting money into it.

I purchased Samsung 4 door flex refrigerator July 2018. The ice maker started freezing over and not working and has been doing this every couple of month. I have been thawing it out and reseting it. It’s now December 2019 and no longer reset. I called Samsung and they directed me to a repair company who doesn’t return calls. I’m so unhappy with Samsung as I have looked them up on Youtube and blogs where there are so many complaints about the ice maker not just my model but numerous models. There is also a class action suit. I have always purchased their electronics and I have their washer/dryer which I have not had any problems. Do not buy their refrigerator until they fix this problem.

We had trouble with our fridge from day one. This was 3 years ago, well before the current onslaught of consumers with huge problems, so we received a refund after 5 non-repairs. Thousands of consumers have been defrauded and this company should have been forced to recall the 20+ models that are, very simply, crap. Samsung has tried over and over to make consumers pay for repairs, which do not fix the problems anyway. They, also, try to dupe people that they are out of warranty, while this is NOT a warranty issue. It is a design flaw, which his company knows very well and refuses to resolve without extreme stress for its purchasers. Shame on them.

I purchased a Samsung 2 door fridge with lower freezer drawer and upper ice and water dispenser. It was delivered and installed in May 2016. Right away the ice cubes where either very small and dry or regular size and wet. The cubes regularly melted and froze into a block of ice, where we had trouble removing the ice tray. Once opened we found that the whole ice compartment was frozen including the ice making machine. We had to regularly turn it off and defrost it. Sometimes the ice would melt and drip from the ice/water dispenser.

Bought 4 years ago, now have lost everything in the fridge twice and multiple visits from technicians to replace parts... Still not working correctly... Today is Thanksgiving and now it has gone out again. Fridge fan and coils freezing up preventing the fridge from cooling. It is now 56 degrees and we are going to lose everything again. I Do Not recommend Samsung refrigerators to anyone and suggest stores to stop selling them to consumers.

My wife picked out a 2 drawer Samsung fridge for $1800 at Home Depot. After 3 weeks I realized one morning our kitchen flooded and into dining room. When I realized the water was coming out from the bottom of the fridge I shut water off. Called Samsung. They were so not customer service at all. Didn't care that one my kitchen and dining room was flooded. I dented our new fridge pulling it out to shut off water. Samsung finally sent out a service person after a week and he replaced pump that was bad. Said he would come back to fix dent and never did. These fridges are crap. Don't waste money.

I purchased a beautiful black stainless steel French door refrigerator from Lowe’s 2 years ago. Now it has a system leak due to sulfur in the air and can’t be fixed. Samsung said it was damage and I did not take the precautions to protect it. The only thing I could have done is not use water in my home. I had two different repairmen out. They both said this is a common problem with Samsung refrigerators. Samsung and Lowe’s know this is a problem but do not advise buyers with well water to beware. Samsung customer service towed the company line and said it was my fault and took no responsibility for cheap parts. My last refrigerator lasted over 15 years sitting in the same spot. Not a Samsung of course.

We were so excited to have a beautiful fridge with room for everything. Well we got it home and experienced the ice maker not working well. Long story short, we've had a repair company out $500.00 to try and stop air leaks because the coils would freeze over. It still isn't fixed and over $200.00 for an ice maker, that too freezes solid and Samsung does not honor repairs. So no, I would not recommend it to anyone. It looks pretty but it is costly and no one knows how to repair it properly. Not even Samsung.

This is a beautiful refrigerator with some handy features. I had been hesitant to buy one because of all the ice-maker problems I was reading about. I was told at the store that the 2019 models had ice-makers that were redesigned so not to worry. My refrigerator was installed almost 4 days ago. The ice-maker is working, but it makes VERY LITTLE ice at one time and takes FOREVER to make another batch. The ice is stored in a "bin" that is not easily accessible. Ice must be accessed primarily by using the water/ice feature on the front of the door. There is no bin one can reach into. Part of the ice-maker must be pulled out of the refrigerator in order to reach your hand in to empty all ice.

Read all of the negative reviews on Samsung refrigerators. They all say the same thing.... Ice maker freezing up, water pooling in and under the meat and vegetable bends, water overflow on the floor, filter light will not go off. Don't just read what is said on this site... Go anywhere on the web. You will see nothing but the same negative reports. Samsung will not recall nor fix the problem. Samsung sent out a service memo to the companies who sell their refrigerator in June of 2015 advising them of existing problems with the refrigerator. Lowe's sold me a Samsung refrigerator without telling me about the existing problems or the service memo.

Samsung is the worst company I’ve ever dealt with the worst customer service. I bought a refrigerator with an icemaker a year and a half ago. It is never worked. They told me it’s not their problem. They will not stand behind it. They are the rudest nastiest people I’ve ever dealt with. Please please please do not buy Samsung products. So now I’m stuck with a refrigerator that has an icemaker that has never worked, will not work, cannot be fixed and they will do nothing zero about it. It is not a shocker that there’s a big lawsuit about them with their refrigerator icemakers.

The ice maker constantly freezes up and requires that you defrost or chip ice out every month or so. This is a flaw with how the ice maker is mounted and does not create a sealed compartment, allowing warmer air from the refrigerator section to enter the ice making space.

The compressor which has 10 years of warranty did not function just after a month post its warranty period. The technical staff rectified it after 20 days and that too after sending mails. The components seem to be manufactured in China and that is the reason for its worst quality. The emails from the customer care also contains disclaimer which sort of appears to be in Chinese language.

I brought the Samsung french door refrigerator in 2016. Not even a year later, the ice maker froze up and started making noises. Lowe's came and fix it and told us that it's not going to have any more problems. Unfortunately, it had the same problem five more times in three years. When I call Lowe's to complain, the supervisor was so rude and told me to buy bags of ice to solve my problem. I paid more than $3,000 for this refrigerator and I am really frustrated that this issue has not been recalled. I will never buy another Samsung product again and I am still dealing with this.

I purchased a Samsung rf267aers refrigerator 12/01/09. The issue with this unit is the following. We the owners of this unit all (have) the same problem. Lousy design of defrost system allows the defrosted water to freeze in the discharge tube so it overflows into the lower platform under the pull out shelf. When it freezes, it freezes the roller wheel on the bottom of the shelf in the layer of ice and it won't move until you defrost the fridge to the point it releases. There are YouTube videos of how to defrost the coils but Samsung has known about this forever and won't fix it.

RFG237AARS purchases 2/2013. I have a Samsung Range and Dishwasher and haven't had any issues with those appliances, but this refrigerator is definitely a lemon. There are quite a few Youtubers out there showing the icing problem. They are chiseling ice blocks off the fridge. The fridge starts making an annoying sound which happens to be the twin cooling fan system hitting the ice. "That's not right".

All the problem with the ice maker is true. Got a 4 year warranty and had problem with ice maker after first year. Took them a month to come out after I called. Needed a part so it took another month for them to come back. It took two years to get them to finally replace it. That's been 6 months and it's doing the same thing. Calling Samsung is useless. I will NEVER! buy another Samsung product. Refrigerator is 4 years old and now we'll have to buy another one to get something that will work.

Samsung RS25J500 side by side counter depth cost me almost $2500 when I bought it. At one year the ice maker stopped working. The plastic corners of the glass shelving was cracking by the time it was two years old. By the time it was five years old the fronts of the drawers were cracking off. I spent quite a bit on this fridge, thinking that quality was worth it. Instead, I have to make ice in trays because two attempts to fix the ice maker have failed. I also spent $1200 on their quietest dishwasher, but the regular cycle stopped working at five years. No more Samsung products for me!

I purchased a new Samsung side by side refrigerator freezer with ice maker in 2016. I have had a service technician come out to fix it 3 times. The first time the freezer wouldn't work. Come to find out it was frozen up. A temp control issue. After that got fixed a few months later the ice maker stopped working, now last but most definitely not least I found out today that the compressor is bad and I paid extra money for it good product and boy was I mistaken. DON'T THROW AWAY YOUR MONEY! If you want to throw money away buy one of these terrible pieces of junk. I am sorely dissatisfied with the product and their willingness to fix the problems. Read some reviews from others and you'll see. Buy about any other brand and you'd be better off than me.

Actually it's more like -5 stars! I bought all new matching Samsung kitchen appliances only to find out that they're ALL JUNK! None of them work right from the fridge that constantly leaks all over the floor & won't make ice to the stove that doesn't heat/cook right or hold correct temp in the oven & to add insult to injury they refuse to help because they're horrible, very rude customer service also sucks! I HATE Samsung & will never buy any of their stuff again including electronics, what a total RIP OFF! Shame on you. I'm going back to GE or Maytag, at least they stand behind their products.

Bought a Samsung refrigerator after a year my item start get hot inside the refrigerator and then it stop making ice. Every 3 months I have to defrost the icemaker. It's a terrible brand for appliances. The other terrible thing, its stop working after the warranty was over. Call Samsung and they told me that my warranty was over. I HAD TO PAY FOR ANY REPAIRS.

Model # RF28HMEDBSR/AA-07. I bought it in July of 2015. In 2017 I had to replace the entire water filtration system. In 2018, I had to replace the ice maker unit. It took well over 3 months for the repairman to get the part in. Now, I am sitting here writing this, so very frustrated as my refrigerator again needs a new ice maker unit. The back wall of the unit is coated in ice and in order to defrost, it must be done manually - I use a hairdryer. The drink dispenser is a constant drip of slushy water. You pay for a new product, you don't expect to pay the price again in repairs. This is a defective item! Never again - I will never buy any Samsung product!!

Very low quality insides. After a couple years the shelves on the doors start cracking because of the low grade cheap plastic they use. Then plan on spending $75 per shelf to replace them. I'm on my third one now. $225 down the drain. Samsung should have recalled these shelves long ago but GREED kicked in and they're making a killing selling parts, maybe more than they make on the fridge. Stay with Whirlpool, Maytag and Amana, My Whirlpool & Maytag are 20 years old and still in great shape.

Warning - if you buy a Samsung refrigerator do not pay extra for the "smart refrigerators". They do not support the apps and in a few years none of them work. They blame it on the developers but Samsung needs to update.

Go on YouTube and you will find a multitude of complaints about the ice maker of this model. Samsung gave us a run around on leveling the refrigerator. I have leveled it from every conceivable spot, adjusted the front so the wheels are off the ground per their instructions and I now have to manually defrost the ice maker every 7-10 days. It used to be every 3 weeks but has deteriorated. I defrosted it November 1st 2019 and had to defrost it again today November 10th 2019. From the number of complaints there should be a general recall of this poorly designed and engineered product.

Samsung’s idea of customer service is “3 – 5 business days and someone will call you”. At this point we have been without a functioning refrigerator (I consider a refrigerator to be a basic need in this day and age) for 14 days! The specifics are below: A service tech was sent to ‘fix’ the problem one week after we first reported the problems to Samsung. The fix/part replacement (2 different parts were tried) did not correct the problem. The Tech talked with Samsung’s technical support from our home and said, "My office will call you on Monday" (9 days after the report to Samsung).

I bought refrigerator and washing machine. Both have 5 year guarantee. But unfortunately I face a trouble, first with the washing and after that with refrigerator. As I informed them on phone that I faced this trouble with both products and need them to be repaired. They said, "Yes we can send repairer to fix but you need to pay for that if there will be your fault." I asked that how can I trust you? She was rude and answered me, "Ma'am technician will see then let you know and if he said that it's your fault then you have to pay him the inspection fees," and along with that if I want to fix that so for that I have to pay again. That was very embarrassing for me.

I had a very bad experience with all of my home appliances. All Samsung especially, fridge and washing machine. I bought all my new house appliances from Samsung just only a year ago and now the washer and fridge are completely broken. Samsung customer service sent to my house a technician who came to fix it 4 times. Each time he said I have to change a certain part of washing machine. He has replaced everything in washer (board - hose - door assembly - filters) and finally he said, "It’s manufacturing problem and you have to ask Samsung customer service to replace it or compensate you," but now and after 2 months of suffering with them, they refused and they want to try again to fix it. The customer service said, "This is our policy to try many times." I can’t believe myself. It is a bad system for bad company. I do not advise anyone to deal with this deceptive company.

Samsung refrigerators with IceMaster ice maker are a piece of junk. We have had to empty and defrost our refrigerator every one to two months. Samsung does not stand by their product. Now there is a class action suit but who has time for that. I now need to buy new refrigerator. I have already paid $450 to replace the ice maker once. It now Been another year of frustration and they say I have to pay one again. I am not putting another dime into this piece of junk.

All of the negative reviews are true. This ice build up problem is real. I’ve had it fixed twice in 3 years since I bought it. Our washing machine has been shaking and making weird noises as well as the dryer. The dishwasher started leaking right before I started this review which led me to write it to warn people not to buy Samsung appliances. 3 years and nothing but headaches. I have a 20 year old Frigidaire refrigerator in my basement and it works better than my new one. Shame on you Samsung for not helping your consumers. I will never buy Samsung again.

I bought this refrigerator because it's beautiful and thought since it's expensive it must be good. Well I have ice build up that has been repaired 3 times already, and as of last night it started making noises again. It is ridiculous that this is such an issue. It's not like we are misusing the refrigerator. This should be considered a lemon. Should be replaced all together by a working unit. It's sad that such a big company like Samsung doesn't stand behind their products.

Our family made a BIG mistake purchasing 3 Samsung refrigerators of the past couple of years. All 3 of them have ice maker issues & water leaking from the bottom from the water line. My advice is don’t buy a Samsung refrigerator! They are complete garbage product!

I have been without a Refrigerator for 5 Weeks now with the WORST Service. My Ref. is only One Year Old. Samsung uses independent service companies that have no idea how to fix their appliances. Samsung then agrees to replace the Refrigerator and then renegaded to try to fix the unit again. This is now 5 plus weeks.

Really, $600 to fix my Samsung fridge for a problem that should be covered by warranty. Fan stopped working after massive ice build up behind back panel inside the fridge. A problem that has a class action lawsuit for poor product quality. Next time I will pay more attention to bad product reviews. See https://www.classaction.org/ to find if your fridge is on this list, many of them are. Samsung refuses to acknowledge the massive problem with their product. I will NEVER buy another Samsung product. PERIOD.

Quit cooling. The back of the refrigerator ices up and leaks unsanitary water down into crisper, meat bin, the ice maker, and freezer drawers. Cannot find water filter to replace it. The filter replacement light has been on for years. I looked at the back of fridge and in front. The water filter is impossible to find and no help with the manual. Won’t cool. Fruit spoils in a day or two. Had to buy mini fridge for meats and dairy. Leave in milk and it sours after a couple of days. Won’t cool below 60 degrees. Paid almost $2500 dollars for a heavy, useless piece of junk that gets my family sick with food poisoning. Stick to traditional brands when purchasing a refrigerator. Samsung is just shiny junk.

We paid $1700 for a nice Samsung refrigerator 3 years ago and our ice maker quit working. We call two certified Samsung repairmen who told us it cost $500 to repair and that the Samsung refrigerators have this problem and Samsung won't help with the cost. My advice. Don't buy Samsung.

We have had nothing but problems with our Samsung refrigerator model RF24J996054. We have to defrost the ice maker at least every other week. The ice is soft, and gets stuck when dispensing. Further, the bin to store ice, does not hold enough ice to make it worthwhile. We are thankful that we have our old Jenn-Air in the garage. It is a workhorse. It is sad after spending sooo much money on a new refrigerator, we are traveling back and forth to the garage to get ice.

I would put negative or Zero stars if I could. We are on day 18 with a broken refrigerator and no closer to a resolution. It takes a minimum of 4 days to get a physical service person to arrive and evaluate the problem. In our case it was a severe sealed compressor issue on our refrigerator less than 1 year old and still under factory warranty. After the technician discovered the real problem we waited 3 days for Samsung to determine an exchange was the course of action. 7 Days after that determination we are no closer to getting the exchange we were promised. You would think after the amount of my follow up calls, I could actually reach a person with the ability to simply approve the exchange request. The scripted response is to tell you they will expedite with an email. Horrible service Samsung.

Bought a Samsung refrigerator less than a year ago and have to defrost the ice maker every two weeks. Should have stuck to a more common name appliance. Would not recommend Samsung at all. It is ridiculous that an ice maker freezes up this much.

The ref compartment of my 17 month old Samsung ref model RT29K5132SLTC isn't cooling enough due to a defective PCB board. Samsung didn't grant my request for a warranty extension consideration (not even a discount for repair) despite the obvious fact that the defect is manufacturing in nature. If you're not a Samsung employee at all, avoid Samsung.

Samsung appliances are no good. I bought my appliances altogether in 2015. Every one of my appliances have issues. The main one is the refrigerator model RF263BEAESG. In 2018 the refrigerator stop cooling and we had to throw away all the food. We called Samsung. They gave us a contractor number. They are a poor customer service company. They only text you. It took a week to get the part.

I love my fridge and the screen on the front where I can leave notes to the family. Only thing I can't figure is why make such a big refrigerator with a tiny ice container. We fill 3 or 4 glasses and ice is gone. Not big enough for a family. And it's a big fridge but not a lot of space. All I can say is make a bigger ice maker and tray.

Unbelievable that junky! It was just little less than 3 years, I thought I pay what I should deserve, so I bought a top of the line Samsung refrigerator, it cost me almost $4,000. In lately it has a lot of problems, 1) first the bottom freezer fan broke down. 2) Yesterday the ICE maker and the defroster broke down. Two times repair, parts and labour total cost $1,100. Extremely disappoint.... it's only look good.

Bought my Samsung French Door/Bottom Freezer Refrigerators at Sears In 2012 and I have had problem after problem. After about 6 months of owning it there was ice buildup. We did buy the extended warranty so that covered the fix but a year after that the same thing happened but this time the fridge was no longer cooling at all and it had ice. Once again they came out and fixed it. I got tired of calling for repairs so I started removing the ice from the back as needed the best I could. Also the ice machine went completely out so I just bought ice trays. About 2 years ago the freezer gave out completely. I called a repair person but it was going to be over $800 to fix. It was blocked with ice on the bottom once the ice was removed. Now it doesn’t cool down at all. This fridge is a $2,000 piece of junk. NEVER AGAIN. I should have went with a cheap basic fridge.

I had nothing but troubles since we bought the refrigerator Samsung side by side with outside doors to get to the door shelves. First two weeks it was beeping constantly and nobody at Samsung Help could not tell me JUST to disconnect and reboot. It took two month for to get a repair man and by then I had it fixed. Then the door shelves are made of such a LOW quality that they do NOT have any quality at all. Within the first six months 3 shelves were broken in pieces and when I complained they ONLY send me 1 shelf. You keep complaining to somebody from the other side of the world and they just keep opening new ticket complains without solving the problem. They send me one more shelf and as of today I only have two door shelves working because each one costs about $60 and I do not want waste any more money.

I paid over $2K for for a Samsung 3 Door refrigerator from Lowe's a little over three years ago long with a high end Samsung Range. The range failed as soon as the warranty expired and was cheaper to junk than to repair, the Refrigerator has been going downhill over he past two years. Do yourself a favor and stay away from any Samsung appliances. They are junk.

We have had MANY issues with our Samsung refrigerator that is LESS than 5 yrs old and cost OVER $3000!! Over the past year, the fan and refrigeration coils behind the back panel FREQUENTLY ice up, causing the fan to stop cooling the fridge, and therefore spoiling all the food. We then have to move any salvageable food into coolers to allow the fridge to completely defrost. This happens every month or so, since the issues began, and we are not alone by any means if you research reviews on the web.

Terrible product. Most refridgerators will last 10-12 years, Samsung will last 5 at most! Ice machine goes out, then the whole system quits on you. Reach out to the company (Samsung) and they do not want to do anything. Lost hundreds of dollars of food from this and I am out the cost of a technician because I was told there is nothing that can be done. Have to go look for a new one and I am making sure I do not get a Samsung. Stay clear of their product!!

I purchased a Samsung Refrigerator (RF25HME) back in December 2017, and on October 3, 2019 the ice maker stopped working. Did my research and found out that many consumers are complaining about the same issue. For an undetermined reason, the ice maker fills with frost, which turns into blocks of ice, not allowing the ice to be made, and locks up the auger.

It is supposed to be at minus 5 degrees Fahrenheit but it is actually at plus 10 degrees Fahrenheit (I have verified this with two Refrigerator Thermometers). A Samsung repairman came by a couple of days ago (after a one week delay!) and "supposedly" fixed the problem with a software update which did not improve the performance of the Refrigerator at all! Needless to say, the ice maker does not work either! Furthermore the Refrigerator (deceptively?) indicates an inaccurate value for the freezer temperature. STAY AWAY FROM SAMSUNG REFRIGERATORS! (I doubt I will ever buy any SAMSUNG product.)

In the four years, since our Samsung refrigerator (Model RF261BEAESR) went out of its ONE YEAR warranty, FOUR of the six plastic door bins have broken, dropping the contents to the floor. We were NOT loading them up with heavy contents. The plastic is/was clearly not up to the task. I have contacted Samsung customer support, and spoken with floor supervisors and managers. They are adamant that Samsung has no responsibility in this matter. BUYER BEWARE. Samsung apparently does not care about its reputation.

Well, every appliance in my home is Samsung bought from Best Buy and still under extended warranty. My washer is recalled and Samsung is offering HALF for what I paid for and Best Buy is offering a new Samsung. My matching dryer is on its 5th repair and also offering a new Samsung. My fridge is on its 3rd repair, would be MORE every 2 weeks but we fix the ice maker ourselves. In regards to sending me a new Samsung, I will never ever purchase one again so I don’t want a new one just to be broken and putting my family at risk. My fridge ice maker is freezing over, causing blockage and the fan to stop working, which causes spoiled food- which is why we fix it right away. I will NEVER buy a Samsung product ever! Don’t waste your time or money.

After 18 months and final payment to Best Buy for my Samsung refrigerator, my ice maker stopped working. The fridge has consistently been leaking water at the left corner of the fridge and the front panel under the ice dispenser and inside the door. Called Samsung to complain, they say it's out of warranty and will not pay for the repair. Did some research and discovered there are thousands of people on the web and facebook at SAMSUNG REFRIGERATOR RECALL U.S.A. NOW making the same complaints. There are also lots of people posting photos of reimbursement checks for Samsung products including my fridge but not after months of hassle. Now, I'll be joining the many that have filed complaints with the BBB of New Jersey.

Bought A Samsung Refrigerator 4-1/2 years ago. Bacteria, smell, banging noise, temperature went to 64 degrees. I called Samsung. Warranty only covers compressor and seals. Cost would be $500. I urge consumers not to buy Samsung appliances. I have a wash machine that was recalled and my Microwave and oven are also in bad shape and they are also under 5 years old. Currently Buying a GE fridge! NEVER AGAIN SAMSUNG APPLIANCES!! Look at ratings before you purchase!!!

Mine continually froze and had to be thawed and the repair cost was over $500 with only a 30 day warranty. The picture with water is the amount I regularly removed under the deli tray. The temp pictures show the temp the fridge said and the actual temp. Lots of ruined food. I suggest you google class action lawsuits and check the FB page on Samsung refrigerators. They do not stand behind their products. I will never purchase another Samsung of any kind.

Samsung refrigerator is the biggest piece of junk. No ice in dual ice maker model. Freezes over, fraudulent temperatures. Screen reads 0 for freezer 38 degrees for frig. Real temperatures 0 for freezer 49 degrees for refrigerator. Unsafe food storage, food spoilage, food with mold and bacteria due to inconsistent temperatures. Samsung and Lowe's refuse to fix, replace or refund. Go to Facebook group Samsung refrigerator recall USA for over 5000 people complaints about this.

Purchased Samsung Refrigerator in April of 2019, by Sept of 2019 freezer stopped working, a week later refrigerator stopped working. Called samsung and they sent out 2 different repair places, first one told us it was a sealed system and they did not work on those. Called Samsung back and asked them to replace the refrigerator they said they would have to try to repair first and unless there was a second problem that came up they would not replace it. Well that second problem was the refrigerator stopped cooling, I placed a thermometer that I purchased in refrigerator and took pictures, of temperature. The thermometer said 48 degrees while Samsung digital readout said it was 34 degrees. We lost over $400 dollars with of food and we see that Samsung will possibly reimburse up to $200 (maybe).

Model Number : RSG257AARS/XAA. Serial Number : B11643ADC00137X. The ice maker flap keeps banging back and forth and no one can fix it. The fridge is out of warranty. I tried to one of their authorized repair people, by the time he got to me he was no longer associated with them. He said the problem was a short in the electrical wiring and he does not fix that.

They told me the refrigerator Consumer report best refrigerator. The refrigerator I purchased has been nothing but a piece of junk, almost all my shelves on the door has broken every winter. I have leaks behind the crisper drawer and have to unthaw it. And my ice maker keeps screwing up and has broken the basket because of water leaking all down in it and this is not the first time it has done this. I will never purchase another Samsung refrigerator as long as I live.

BUYER BEWARE: From the day I received the refrigerator, the bottom load freezer never worked. Within a six week period; I made multiple calls to SAMSUNG; was sent two local techs, who was in contact with the samsung; Samsung cancelled the third tech with no explanation and the freezer is still not working. Dealing with the SAMSUNG SERVICE DEPT. has been one long nightmare.

Over 2 months in and my refrigerator under warranty is now unrepairable. Got and exchange number from Samsung and called. Have to wait for another 3 to 5 business days for them to get back to me to resolve my complaint. Are you kidding me ? It's been over 2 months and now it's just a complaint to you? All my appliances and tvs are samsung. Huge mistake.

Do not waste your money on this piece of garbage. Not even 4 months old and I currently have a broken refrigerator that won't cool above 50 degrees. I have been told that the motherboard needs to be replaced. The fridge will not cool anymore. Go online and you will see that this is a very common problem and I guess Samsung does not care. Samsung is not standing behind their product but the local repair shops are being kept busy!

So many problems with this product! Don't waste your money! First year - spring on door snapped and wouldn't close properly. Found replacement part online (Not avail in stores) - have had to replace three times! Cleaning stainless steel is almost impossible. Second year - door handle on freezer snapped off, plastic part broke, cannot find replacement. Have had no handle for freezer for 4yrs now. Unit has ice maker which I have never connected - however, when freezer self defrosts all the water goes into crisper drawer which I have to drain every 2 days. Not impressed with service - better off to try and figure it out yourself!

Purchased a 2017 model which was apparently an award winning appliance. Ice started jamming on the dispenser. Called Samsung to fix which they did but came to find out this was a known problem to samsung for months and months but waited for individual customer to complain about the problem. The whole problem could have been avoided if samsung proactively contacted customers to fix the issue.

I own a Samsung frig and so does my son. We bought them 5 1/2 years ago. The warranty was for 5 years. Now, 6 months later we can NOT find anyone to fix them. They say that they have their own repairmen trained to make the repairs. I sent $3000. on my fridge and now I cannot get it fixed for 11 days. I run a childcare from my home and so I am now losing income for those 11 days as well as all the money spent on the extended warranty and the fridge repairs which they won't even give a rough estimate cost. Do not buy a Samsung fridge. They are next to impossible to get fixed. The service department took 3 days to call me back.

Great if you want to waste your money on this piece of garbage. Not even 4 years old and I had to have it fixed in April of 2019 and now in September I have been told that the evaporator cover needs to be replaced. Ice builds up behind the cover and eventually will affect the fan and the fridge will not cool anymore. Go online and you will see that this is a very common problem and I guess Samsung does not care. Thank you Samsung for taking my hard earned money and thank you for keeping local repair shops busy!

I have literally had a broken refrigerator, Samsung 4 door, broken down since July 5th. Today is Sept 12. When it went down, it was 14 months old. Samsung scheduled service for me with a big service company, Appliance Hospital, and after 6 trips to my home never fixed it. Samsung has indicated they would replace it with a new one. That was 2 weeks ago. As of today, No update, no phone call. I've called Samsung, texted, cannot get an update. 2.5 MONTHS! I use a small beverage fridge and a cooler for produce. I spent $2,800 on that fridge. Unbelievable. Time for an attorney? Media? What am I supposed to do. I just want a refrigerator, that works. I want good service, good communication. $2,800 should have provided that. Samsung you have failed big time.

I purchased a series of Samsung appliance just less than 2 years ago. They have all, every single one, had problems. The ice maker on the fridge has to be manually defrosted about every 3rd week. When it is working it drips water down the door making the door shelves unusable. The heat sensor on the oven was replaced once already and is now giving problems again, which requires me to pull out and unplug the unit after each time I use the oven. The dishwasher door no longer closes properly, so I have to pull it out and attach a clamp on each side to use it. In each case the problems started just as warranty expired. I have had multiple service calls (at my own cost) and in no case was the problem addressed. The fixes that I have for I learned from the internet. In summary, they are clearly poorly made, the service is non existent, and generally, I plan to make it my goal in life to spread the word about how crappy these appliances are.

Lights went out in Control panel on door almost immediately after purchase (service person made some adjustment that lasted a while and then it went out again, next service call we were told it was not covered under warranty). Unit started freezing up under deli tray while water leaked into the veggie bins, one ice maker would freeze up, the other poured water out of the door flooding the floor on several occasions, and of course it was out of warranty by this time so we finally had the ice makers shut off.

Just like many others my refrigerator started having defrost issues and not keeping proper temperature after 18 months. $2200 Fridge and Samsung says there is nothing they can do. I’m joining the class action suit that has already been started. Thousands of people have this same issue. DO NOT BUY SAMSUNG.

I needed a 24 inch deep refrigerator and this was just right. I've had the refrigerator for over 5 years and it has been good. The best part is if you have a problem, you call a number and a technician tells you what to do. I would recommend Samsung to all my friends.

Stainless steel version shows everything and is hard to clean. Water filter is difficult to change. Ice jams up too much in container and regenerates slowly. It’s 4 years old with no system failures. Features just aren’t very functional.

Ice maker has issue with freezing and the middle drawer doesn’t hold temperature. We found out after purchasing that this is a known issue. All of this started when the refrigerator was less than a year old.

I bought a 25 cu ft and 28 cu ft Samsung RF25/28HMEDBSR 4 door refrigerators at the same time. The 28 cu ft died and couldn’t be repaired in 18 months. The 25 cu ft [same model] quit working in 4 years 4 months. The repair lasted just under 10 months. Samsung told me too bad, the warranty is up after having me send them copies of sales slips, etc. and string me along for about 4 weeks saying they were ‘looking into it’. They know they have a defect in this model, agreed they should have lasted 5 years, but, nothing they could do about it.

There is lots of room to store food in it. The design of 4 doors with the option of making the third door a fridge rather than freezer space is good for large families. Plenty of shelf space in doors for sauce, jam bottles as well a cheese storage. And a nice container for eggs. In addition the stainless steel does not show up finger or handprints and is easy to keep clean.

I have had an ongoing problem with my Samsung unit sense the FIRST 5 MONTHS OF OWNERSHIP - I had contacted Samsung personally and they repaired the problem 3x's in 2 1/2 years of ownership. The failure with the ice maker has happened again and they decline to repair it at this time. I have all Samsung products in my home, refrigerator, dishwasher, microwave, oven and ceiling fans that come with the Samsung Technology - I needed a replacement Television for my Granddaughter's room last week and I couldn't in good conscience purchase Samsung for at this time I feel betrayed by the fact that they will not stand behind their product especially with a " loyal " customer such as myself. I also forgot to mention I have purchased Samsung products for my daughters in the past.

Water leak inside. 9 years old same old problem. I have to unplug let the ice inside melt. Unload everything. I have no idea how many times I have had to do this. Call Samsung - was told it could not be level (give me a break). Why does it not do it all the time if it is not level, Samsung should come out with a fix for this. Also they told me to call a local Samsung repair, what a joke. I do not think they know how to fix the problem. Why do I want to pay for a service call. UNHAPPY IN TENN.

Shelves too deep to reach food at back and ice maker constantly freezes up. Manufacturer does not offer a fix. Many people are having same problem. Bought new ice maker. Still have same problem. Class action suit pending.

Within the last year, we have had a technician out to replace parts and we are still having the same issue, not sure what else to do. They have changed the ice maker, they have changed the main board, and they have changed a fan. My ice is melted and it leaks water.

Performance of fridge has been more than satisfactory however I am not happy with the need to change the water filter every 6 months at a cost of $50 each. The stainless finish on my model is not finger proof resistant and I am forever having to clean it.

My refrigerator is awesome except of the fact that the ice maker is one of the worst in history of Samsung products. It froze over in just over a year of owning it and now is out of warranty and too expensive to replace.

Our Samsung refrigerator leaked from year 2 on. Had a Samsung recommended repairman come out 3 times and cost us $600 and still wasn’t fixed. Wouldn’t recommend a Samsung refrigerator. Will not replace the current refrigerator with a Samsung. Will get either a Whirlpool or KitchenAid.

This is a side by side and seems to function very well. I have space in freezer for most everything I get and the refrigerator side is great in size also. It beeps if you leave door open too long while you are looking. For a side by side it is not too bad looking either. I love the freezer part to get ice and water and crushed ice also.

I bought my Samsung refrigerator about 4 years ago and we all love it. I like the silver finish, the middle utility drawer, the cost-effective energy star certification and overall the great performance. Cons: the ice maker is way too small but for a small family is fine.

Samsung fridge with the drink drawer is the smarter purchase I've made! I purchased the 'Samsung - 28.2 Cu. Ft. 4-Door French Door Apps Refrigerator with Thru-the-Door Ice and Water - Stainless steel -Model:RF28HMELBSR" 3 years ago and have never regretted it. The fridge is a powerhouse with cool features. The drink drawer is SO awesome! It keeps our soda and beer cool and out of the way! It has a mini-touchscreen that plays Pandora, shows our calendar, weather and news, plus has an app for drawing notes. The connection isn't always stable and the phone mirroring app never worked, but I don't care. It's really cool. Keeps the food fresh, the freezer is large and has a drawer for small items as well. The shelves are movable and it looks lovely. I totally recommend it!

Would freeze up and quit working. Had repairman here at least six times. Home Depot finally honored their warranty. We bought a new generation. Prefer Samsung makes great tv's and phones. Think they should stick with that.

I would say Samsung makes a high quality refrigerator that I can trust this brand. I never have any problem with Samsung's refrigerator, temperature, frozen foods, ice-cream, vegetables, beverages. I'm able to store them in the fridge without any worries. After being used for like a little over a year, the fridge still works like the first day that I purchased it. Performance and quality both still work perfectly.

We had problems from the day it was installed with the ice maker. After 12 trips and 2 years of repairmen coming, we raise hell and they gave us a discounted price refund. We are now getting ice the old way in trays!!

The ice maker has been replaced TWICE in 3 years. Once under warranty, the other cost me another $600. The exterior is large for the relatively small refrigerated volume. The french doors are nice, but the central drawer is shallow and fragile.

We kept this refrigerator alive with a lot of work for 9 years. Appearance wise, it was exactly what we wanted. It looks great. It is easy to clean. It was cabinet depth without a huge price tag. However, shortly after the one year warranty, the produce bins started icing up underneath and we would often find water in the bins. There seems to be a known problem with these fridges and we got no help from Samsung. My husband is very handy, and by spending a lot of time defrosting the fridge several times a year, we kept it alive.

The home I bought came with a french door Samsung fridge model number RF263AEBP. About 3 days after moving in the fridge stopped cooling. Luckily our home came with a home warranty so we filed a claim. There is a known defect with this model Samsung fridge and Samsung is doing nothing to resolve the issue. A family in NJ had to file a class action lawsuit to try getting help from Samsung. The fridge stops cooling and water forms under the fridge. Ice covers the coils therefore the fan stops working. The fridge then goes into defrost mode. This has been an absolute headache for us.

Got rid of a 27 year old Kenmore refrigerator so we could experience the newer, energy efficient fridges of today....BIG mistake! Don't get me wrong, it's a beautiful appliance, but, I want my Kenmore back! Clearing the ice from the fan and the build up in the ice maker are becoming chores that I NEVER had to do with my old fridge. Every couple of months we have to unload the fridge to access the back panel to melt the ice built up around the fan. At least once a month we have to clear the ice around the ice maker to get the ice maker to work again. Along with those issues, we have standing water under our drawers and the baseboard trim around our cabinets are "mysteriously" deteriorating...I'm assuming it's from the fridge leaking, due to mass runoff of the ice melting! Our model is: Samsung refrigerator RF28HDEDBSR/AA. STAY AWAY! You've been warned!

We have had two Samsung refrigerators since we moved and left our first one behind. Ours is a 2015 Samsung French Door Model RF30HBEDBSR. Love the pull out drink drawer and the easy outside access door.

Worst fridge ever, DO NOT BUY A SAMSUNG FRIDGE! When you use the ice maker water always comes out first. The ice maker constantly freezes up eventually to the point it will stop working. The fridge stopped working (under warranty). It took 5 visits and over 5 months for them to finally fix it.

Excellent value for the money and love the egg holder, extra-large for double pack eggs. The other draws are large also. Very happy!! Also if you have a whole house filter for your home you do not need a filter for the refrigerator saving you money.

Left behind. No updates were ever provided for the smart refrigerator. After 4 years most of the smart apps on the refrigerator will no longer work. Samsung will stop paying the licensing fees on the apps as well so you're left with a very expensive screen that basically does nothing useful.

Constant trouble with the ice maker...19 calls for repair...ice maker replace three times but still having trouble. We have been weeks without ice cubes. We do understand that ice makers are a problem in most models and most makes but we have had this model for five years now and think there ought to be a solution. Everything else about this model is just fine. Sad to have an ice maker stand in the way of perfection.

Had nothing but issues with ice maker - Samsung is very responsive but only because I'm still under 1 year warranty - but that's ending soon and I'll be SOL and I'm already experiencing issues. Great fridge - but it has some mechanical issues.

Very disappointed and will never buy another Samsung appliance. During the first year the bins in the doors began cracking and order replacements. After six months, the bins began to crack again. The ice maker leaks which causes leaking in the water/ice area.

Beautiful on the outside JUNK on the INSIDE - Just built by 4 year olds - NO QC - if you are Lucky might run for ever BUT most are not Lucky. Bought a Samsung RF18 for my RV - got it in and running - used it two weeks and turned it off. Next year (NOW OUT OF WARRANTY) only the freezer worked. Spent 10 hours with three different service Techs to determine there was a Short in the fan wiring that could not be Fixed! Out of Warranty and Not Serviceable - Did I mention it was JUNK. Do not Buy SAMSUNG - you have been warned! Wish I was.

We have overhead cabinets and we’re looking for more space and an appliance that would fit. We always had enough fridge but never enough freezer. This model gave us everything we wanted and is beautiful and efficient.

The size is bit small otherwise it is a great refrigerator. The counter depth ones are little problematic, I used to have Whirlpool and it was awesome as it has all the requirements and looks also great.

We are using Samsung refrigerator since 12 years, we have faced no problem with it, but one thing I want to say - technician from company is layman or untrained. They have to see to it. Else refrigerator performance is good. Cooling is good.

We purchase this Fridge for our RV which was screaming for a full sized Fridge. It is lightweight, perfect in size, very quiet, doesn't create excessive heat and most importantly has a low power draw. We have owned it two years and remains issue free and takes the abuse we RVers tend to put on a fridge. Highly recommend.

I am writing this letter to inform Samsung and Home Depot of a very real problem that my family and I have with one of your products. We bought a refrigerator on November of 2017 from Home Depot. Very good looking fridge. The sales personnel talked up a very good advertise for it and it was priced very good. Also we were told by Home Depot that it had a 2 year warranty. We didn't think anything about extending a warranty due to the Samsung name being strong in our household. Samsung phones to Tv's and computer monitors. Until March of this year 2019 hit.

If you want a great product to last you at least 5 years don't buy Samsung. Do research. Bad bad product!! Not only does it breakdown but no service guy will touch Samsung refrigerator with a ten foot pole. So now forced to go out and buy new one, 2years old. If you have Samsung come to your house to look at it be prepared to spend hundreds before they even diagnose it - Fan, ice maker and condenser. Fan goes bad and if you don't want to buy new one be prepared to completely give up ice maker because it is too expensive to fix. Would be easier to buy new one. Internet is filled with livid people. Less than one star!!!!

Ice maker froze up after out of warranty (of course). Couldn't find a Samsung repairman in our area. Call general repairman. Paid $168.00 for him to tell us to take a blow dryer and defrost it when it happens again. Needless to say, we do not use our ice maker.

The refrigerator was purchased by the previous homeowners less than five years ago. They had it serviced 3 times prior to us buying the home in July 2019. My husband and I have had 3 service calls just since July 1st 2019 each problem different from the last.

The refrigerator and freezer are great. The crispers seem to work well. But the meat and cheese tray seems to get a lot of dripping and ice forming under the drawer. The ice maker is horrible and noisy. Since owning the ice maker had to be replaced and makes very few cubes a day.

I had this appliance less than a year and the ice maker started freezing up. Repaired twice and continues to freeze up. Finally the repairman said it was a production fault and there was no repair. This refrigerator was very expensive item for such poor service.

I would rate this refrigerator higher but ice forms behind the cover in back of the inside of the fridge which then stops the fan and then ice builds up and it's all downhill from there. I have lost a lot of food. Samsung, as far as I know, has not addressed this problem. The problem seems simple to fix as the heating element in the back where the water freezes is not adequate. About every 4-5 months I have to remove the inside cover and use a blow dryer to melt the ice.

Refrigerator quit and repair people had it running three times but it kept quitting after running for 6-7 days. Parts were back ordered for 30 days on one repair. After 90 days of no fridge and losing $$$ of food we finally ordered a new GE.

We bought this fridge at Sears in 2012 during a Labor Day sale. I don't recall what it was about this fridge that stuck out to us. The salesman wouldn't let us purchase the fridge without the extended warranty. "I cannot let this fridge leave this building without this warranty," he said. I was angry, but did as told and bought the warranty for $300. Turns out he was right, this fridge has been pretty bad. The ice maker has had issues from Day 1. Ice also often builds up on the bottom and causes the fridge to stop chilling. Then we're dealing with chiseling out the ice and getting the floor all wet. It has to be totally defrosted monthly. Overall it is not a good unit. However the fridge is sitting right next to me so I don't want to say anything aloud as it may overhear me and completely crap out. I am superstitious like that. Lol!

I purchased this refrigerator in December 2016. Four months later the ice maker froze up and I'm sending emails to Samsung. None of the things they asked me to try helped. I just kept defrosting the refrigerator and trying different things. They finally sent a repairman that replaced the ice maker and a few months later I was back to defrosting the refrigerator again. Then in December of 2018 the fan behind the back panel in the refrigerator froze up and I had to replace that. Now I have to defrost my refrigerator every month or two to keep it working. Lots of trouble and a headache to have to do this all the time! Samsung told me that my model was not listed as one they had problems with!!! I wish Samsung would do something about this wide spread problem.

I love my Samsung counter depth fridge. I have the one that has the option of using 25% as a fridge or freezer. Awesome! I love the option of giving it a cold blast surge when I put warm food away after a meal, also.

Purchased all Samsung appliances for my new kitchen, the refrigerator is by far the worse of all the appliances. Ice maker makes very little ice, enough to fill two tumblers a day. It quits and needs to be reset in order to start again. The overall size and room is small, I bought a 4 door two for freezer and two for fridge, not the best choice. It looks good, but not user-friendly. Hard to get the drawers out to clean.

Sometimes it can be a little difficult finding items in the lower freezer drawer. Especially if the item is at the bottom of the drawer. Otherwise, the freezer keeps food very frozen and is not a real problem.

Both caused the same problems after a year from purchase. I will never purchase a Samsung refrigerator even if price is better as repairs and aggravations outweigh money spent. Never buy!!! Just bought two new GE refrigerators which last forever.

Stupid box keeps freezing. Suspect a bad evaporator. Have to constantly break out the ice from the refrigerator section. Online support was useless telling me to tilt the refrigerator 2 degrees. Won't buy one like this again.

There is not quite as much room as I expected. Also one of the door shelves broke in the first 4 months. The company was great and sent out repairman who ordered and mailed new shelf. Overall very happy with this fridge.

I bought the fridge because of price and look. It looks big at first glance, but when you open it - Wow, what a disappointment. Just not enough room. Also, had a lot of issues with getting the temp settings right when first purchased and it's noisy fridge. If I had it to do over I would look a little longer and compare models.

Samsung is not what it used to be! Junk! And they refuse to do recalls on their items. Mostly refrigerators! Especially the ice makers! Garbage! Don't take my word. Just go to YouTube - put in your model number!! Over 3 grand later!! ** Samsung! Time to move on!

I really like this fridge because of the price point. Although I do have a couple of issues. First being I hate that no matter what temp you put the fridge on you will have to eventually manually Defrost because there is no option to do it by itself. Second even after googling how to defrost it you have to basically take it apart and do it yourself no matter what. Thirdly I wish there was a way to either turn off the door open alarm or adjust the time. Overall, I’m pretty happy with my purchase and would definitely recommend as a good starter fridge.

I have the French door model with a pullout center refrigerated door and bottom freezer. I like the way it is laid out. The shelves move and some pull out to reach the back of the refrigerator. For someone who is a little short it is great. The ice maker has a design flaw and there is a lawsuit. We have had 2 replacements more if I do not do the following: About every week I pull out the ice bin and check for the ice build up in the back of the unit and remove what I can and dry it out using towels. You cannot use a hairdryer as this will damage the unit and take it out of warranty. When I leave to go out of town I turn off the water supply to the refrigerator and turn off the ice maker on the refrigerator panel. I also put a towel down, this way if there is any buildup then I can pull the towel out with the condensation build up on it. Other than the ice maker it is a good model.

I have had this refrigerator for approximately 1 year, I absolutely love it. I do not know the exact model but it has the freezer on top with an option to change the settings to allow the top to convert from freezer to normal refrigeration which is how I use mine for added space. I never hear it running, absolutely the quietest refrigerator I have ever owned. I have the darker charcoal looking finish, love it.

On several models of Samsung refrigerators the ice maker freezes up. Samsung won’t do anything about it. Samsung needs to recall the refrigerators! Do not buy a Samsung refrigerator unless you don’t care about your ice maker.

We love the flex with 4 French doors. We are always short on refrigerator space. We have a little freezer outside for our larger items. The size of our kitchen space determines what size refrigerator we are able to buy.

Ice maker is junk. Has been since it was about 1 year old. Monthly we have to defrost it and chip away the stalactites. When I contacted Samsung about the issue they opened a service ticket, then emailed a day later to say there were no authorized service people that cover our area.

I have the Samsung rf263beaesg/Aa model which is the french doors and the freezer bottom drawer which is really big. It has been running and looking great for the last 2 years I owned it. Big storage and great performance.

This a wonderful Refrigerator. Lots of room and very strong door shelves. One holds a gallon of Milk and a gallon of Pickles at all times. There is truly an abundance of LED lighting. I also enjoy the power cool and freeze features. The only thing that is the slightest of issues is it's very hard close the freezer door quietly in the middle of the night. There is a pretty loud click when it locks shuts. My wife says I'm nitpicking. I probably am.

Pros: I'm still not a fan of the look of the four door, but it is practical. The fourth door temp can be adjusted as opposed to leaving it as a freezer. We don't much frozen food so, this is fairly convenient. Cons: Cabinet depth is 24". We paid a lot of extra money for a "cabinet depth" refrigerator that stick out an extra 4 inches. The ice maker doesn't work well either.

Overall, the Samsung has performed well. I have an ice maker on the door and in the freezer so the issue I am experiencing is not catastrophic but is annoying. Intermittently the freezer ice maker stops working. Internet research indicates this is a common problem with Samsung refrigerators.

I purchased my Samsung bottom freezer, double door refrigerator in December 2018 and I love it!! It is spacious, it has lots of storage compartments and it keeps food fresh for a long time. I absolutely love it!!

Awful, the ice maker freezes all the time, it leaks everywhere. We all know they’re under a judicial battle over all these defects but incredibly Samsung doesn’t care or offer to fix refrigerators. Never again. Run away like it was the plague.

Has everything I wanted plus more. Love being able to access my refrigerator from anywhere so I can know what I need while out. Being able to play music while cooking is amazing. There’s just so many features I love. Large capacity, LED, door open alarm etc etc. It’s amazing.

It is high tech enough to get the energy savings and simple enough to meet our household needs. The ice maker works beautifully for a household of 6. The shelf configuration works well. It’s easy to clean.

Refrigerator ice maker is LOUD. Hard to keep clean, requires use of special cleaner. Interior is small, thought more space until started putting things in it. Keep it cold and fresh. Drawers work great. Freezer works great.

Updated on 06/08/2021: I've already spent almost $600 on repairs of my Samsung refrigerator and it's only two years old. The ice maker needed to be repaired twice. I bought new appliances to avoid frequent repair costs. If that's what you hope for - AVOID SAMSUNG.

This refrigerator generally works well BUT it has had several major repairs due to malfunctioning cooling system. The 3rd time it failed, Samsung did send a whole replacement set for this system at their expense. It has worked since then...but only has been a few months.

Stuff will not stay cold. The ice maker doesn’t work. Food is constantly spoiling in fruit section. Food in the deli tray constantly freezes up and then has to be defrosted to eat, my warranty company refuses to replace the unit as they say they get too many complaints on it.

We love our Samsung Smart French Door refrigerator! It is counter-depth, with the black fingerprint resistant finish. Beautiful appliance that really looks fantastic in our kitchen. This refrigerator has a surprisingly large food capacity. It has the 4-zone drawer, adjustable shelves, ice maker and water in the door. One of my absolutely favorite feature of this refrigerator though is the built-in pitcher inside of the door. It can be used as a fruit infusion pitcher and it automatically refills itself! The bottom freezer has two drawers with separations and makes organization easy.

Ice maker is junk! After warranty, no one will work it. Tech came out, once he saw it was a Samsung, he refused to work on it and left! Their TV's seem to be good but would never recommend a Samsung refrigerator. Just waiting for the refrigerator to stop, then buy a Kitchenaid.

Great color, matches the appliances already on my kitchen. I don’t want to change the color even to stainless as it would take away from the simplicity. Any other color would be an eyesore. It is white by the way.

Samsung has a lot to learn about icemakers. The upper one freezes and must be thawed once a month. That's a hassle. It was replaced under warranty but the new one does the same thing. Also, most of the repair shops won't work on any Samsung because they say they can't get parts in a timely manner. I won't buy another.

Don't buy anything from Samsung! They are a dishonest company. Their top priority is to make a dollar at the expense of their customers. They will put features in their products that will actually cause it to malfunction after a certain amount of time when they feel that you should buy a new one.

I recently bought this 25 ft3 side-by-side refrigerator for $1350 including tax and delivery. One of the baskets in fridge side was bend and it did not fit on the rails. Samsung sent me replacement and now everything looks and works fine. It is big, good designed refrigerator with a lot of space. I like it very much, but I do not know how long it will last.

This is a very good refrigerator, and worthy of a splurge if you're looking for a modern-looking upgrade. I like the FlexZone drawer offers an extra 3.1 cubic feet of storage space along with its own, dedicated temperature presets and a sliding divider to section things off.

The refrigerator started out pretty good. However the water spout is located inside the fridge and this has posed a major inconvenience along with increasing the humidity in the fridge during the hot humid summer. Had to defrost it three times because the drain hose froze up. First time it froze everything in the back side of the fridge. Ice build up stopped the fan & burned it out. Once thawed out & fan replaced it worked well about 3 months, Drain Has frozen up twice since the fan being replaced. Not recommended.

We bought our Samsung from Lowe's. It was on sale and with my veteran's discount, it was a great price. We are empty nesters and the size of the fridge is perfect for us, with ample door storage. Lots of freezer space also. We love the filtered ice/water through the door options. The stainless steel is so easy to keep clean and looks really sharp. Temperature controls actually work where in some other brands we have owned they were more like idiot gages, nonfunctional. We have owned it six years now and still loving it. Only thing I would change is the location of the water filter. Put it up top so an old man like me does not have to lay down to make the change.

Ice maker had frozen up so I removed the ice device and let it thaw out. When I returned the device to the freezer it would not make ice anymore! I reviewed the manual, I shut off the electricity for a while, etc. Nothing worked. My wife, who keeps all manuals for equipment said, "here's their phone number." It took about five minutes of the customer service person to suggest we 're-boot' the unit by pressing a previously unknown button on the back inside wall. We got ice cubes again! Everybody needs a wife like mine and a customer service department as good as Samsung.

This refrigerator is one of the best we have ever had. Being a Navy family, we are always on the move, resulting in new appliances every few years. We found early on that selling our used appliances before a move, was more cost effective than risking damage to them. Samsung refrigerators are priced well, energy efficient, as well as nice to look at. I love the french doors and freezer on the bottom. The middle drawer is the favorite feature in this house. Putting the most used items in the drawer, saves opening the doors to the top storage area so many times each day. The crisper drawer lives up to its name, keeping lettuce fresh and crispy as long as 10 days.

Specifically searched for a 4 door / door within a door refrigerator. The model we selected is fantastic - the Samsung flex French door style with water & ice dispenser. Love all the features but particularly the door w/in a door and middle flex drawer. It truly is a smart appliance.

This is an awesome refrigerator. You have tons of storage space and is well designed to be flexible and easy to adapt to varying needs. The only thing bad about it is the ice/water dispenser. It takes forever for ice to come out and because the tray is so shallow and poorly designed it is constantly getting water all over the floor.

Perfect size, love the middle drawer for the grandchildren's drinks and husband's beer. Has pitcher for my water in the refrigerator. It has lots of space in the freezer and the main part of the fridge. It looks great and fits our needs. I like the door you can open for just small things so you don't have to open the main door of the fridge and let all the cold air out. Couldn't be happier with it.

I like the finish and the features it offers. I hope it never requires service and last for several years. I hate companies that force you to buy expensive filters every six months and make it a revenue stream.

Samsung refrigerator was decently priced but I guess you get what you pay for. Ice maker has been acting up lately working when it wants to. In the freezer it has a leak what is frozen in bottom drawer of the freezer.

This is a huge french style fridge with freezer in the bottom and water/ice in the door. This has double doors with lots of space in each door and tons of shelf space inside. We love this fridge. It has worked great for years, but does have 2 flaws that can be dealt with. The fridge temp rises and it has iced over in the center back vent. The cover must be removed and ice melted then move the thermo coupler down and uncovered to stop refreezing. In addition, the ice maker freezes up. Just remove the tray and blow with hair dryer. Even with flaws we love this fridge.

Samsung products are sub below my expectations. I have the front load washer/dryer. Horrible washer don't work. Dryer had to get fixed. Refrigerator 3 months new, had to get service on ice maker. Microwave oven work as intended so far, equally, cell phone had 5 different models horrible, some over heated, glitches in screen, poor craftsman ship on battery receptacles and 2 TVs just ok. Many glitches, poor sound system and popping noise.

The door in door refrigerator I purchased had multiple icemaker problems so after multiple calls to the service center they arranged to pickup that unit and replaced it with a brand new unit. Thank you.

Don't buy Samsung fridges. I made a mistake by getting rid of my old fridge (American brand) and buying a Samsung one. I've been having issues since day one. Now, it's been a year and it's leaks badly. When I called Samsung they told me I have to pay for their technician to come in. So, my old one worked for 20 years without any issues unlike this garbage that I just finished paying for.

The refrigerator was a problem from the start. It had a lot of problems the ice maker was real slow at first. Then we had a repairman in and it cost over three bills to fix. Then a month later it broke again. This time it something different. All together we spent more on it than it cost.

Ice maker went bad after 9 years. It was expensive to get a new one installed. Approx. $500 cost to replace. If we had to do over again we would probably just invested in a new one. Overall the Refrigerator has worked well and its appearance looks great. Since we replaced the ice maker everything seems to be working fine.

The ice maker leaks, freezes up constantly. We have given up and buy ice now. My nephew has the same problem with his Samsung fridge. My son bought a new Samsung washer/dryer and it leaked and caused extensive damage to his home, within the first two weeks of ownership. I would not buy or recommend their appliances to anyone. Buyer beware. They do not stand behind their appliances. We will be joining the class action lawsuit against their refrigerators.

The Samsung fridge was selected because a counter-depth was required. After much research on issues with refrigerators it was clear that an in-door ice/water dispenser causes significant service calls, so we wanted to avoid that feature. In addition to a counter-depth our space would also only allow for a 33 inch wide appliance which means the cubic feet is reduced which is fine as we don't have a need for a huge machine. The drawback with this new fridge is the internal ice-bucket design. It is very difficult to remove the bucket and not spill ice.

I have had a problem with water building up in my crisper drawers and on the floor of the refrigerator. I also had a build-up of 1” ice on the floor of the freezer. I have talked to other Samsung refrigerator owners and they have had similar issues.

Samsung should just manufacture phones and TVs - Nothing else!!! I purchased 4 Samsung appliances in August 2018. A refrigerator, stove/oven, microwave and dishwasher. Was told amazing products. I have always loved their phones and TVs. "Don’t buy any other brands", I was advised. Why did I listen? Horrible appliances. Dishwasher does not clean, have to rewash and yes I had someone come in to look. Was told change to pods. Stovetop awful. Pilots never stable. Flame jumps very high. Always lights uneven. Stovetop also difficult to clean. Scratches easily. Refrigerator? Well let’s just say I can’t wait to win lotto to throw it out. Won’t even pass it along to anyone else. I am not that mean. All I can say is thank goodness I purchased another brand for my front load washer and dryer.

We have had this refrigerator for 5 years. Actually, the freezer and refrigerator work fine, but after 1st year the ice maker would build up ice crystals and then quit making ice. Have tried numerous times to fix it and nothing lasts. A few months ago water started leaking from underneath the refrigerator too. Samsung definitely needs to fix this issue!

I have bought Samsung French door refrigerator RF260BEAEWW in 2013.. It came defective since the freezer compartment never started freezing. The store took it back and delivered a new one. I had purchased 5 years warranty on it. And guess what, it is 5 years and 7 months and it broke down. The freezer quit freezing and refrigerator compartment doesn't keep cool temperatures well either. It did work 5 years that they guaranteed, but I would expect this big and expensive items should work longer and not break down right after warranty was over. My older refrigerator is 15 y.o and working just fine without a blip.

I like this fridge except the ice maker has become very slow. There have been 3 repair calls over the last 4 years all related to the noisy freezer, broken ice maker and now leaking ice buildup. Also the black metal skin dents very easy and is pocketed with small dents. We have Samsung Model RS25J500BC.

Samsung makes great Electronics! Kitchen appliances? No! I purchase fridge, range and microwave within the same month. All three had problems within a year. What a disaster and waste of my money. So, consumers beware because repairs will be very expensive. Also, please research repair companies that specialize in Samsung appliances. Go with a brand that has been making kitchen appliances for years (A household name).

Fridge is nice looking, only! Problems. Ice maker seal does not fully close thus melting the cubes ready to drop causing water to leak onto the shelf below. Water dispenser also leaks after using. Already had mechanical issues. When calling Samsung if out of warranty THEY will NOT back the product up. Mine was out by 2 months. Just FYI. DO NOT buy the microwave either, major door issues with most models. Read reviews. Again!! Warranty 5 months past will NOT back up KNOWING per Samsung repair rep. Did offer service call to replace door at $365.

I will never buy another black appliance. It is a nightmare to clean. Otherwise Samsung makes a great product. It is about 5 yrs old and the refrigerator light blinks and won’t stay on. I have changed the bulb. I believe it is the internal workings.

Nice unit, but the ice maker needs to be reset every 4 months or so as it simply stops producing ice. Otherwise, it works great when functioning normally. I would recommend this unit for the average kitchen.

From the time I purchased nothing but problems. Too many to go into detail. Some covered under warranty others not. I would never purchase another Samsung product. Also parts are very expensive. Even tho I had a Sears appliance repair contract and they couldn't solve the last problem, I had to pay Samsung repair $100.00 to fix the problem.

I cannot believe our expensive French door refrigerator (purchased from Home Depot in November 2014) has disappointed me so much. In common with so many of the reviews, we have no ice maker. It took over a month to get an official Samsung repair person to come and his verdict is that he knew exactly what the problem was, had seen it in so many other of the same model refrigerators and quoted me $800 to repair, and said I might as well get to know him, because it would break again. The back of the unit is frozen and the fans cannot work properly. I thought this was a reputable company with quality products. I will never buy a Samsung again. Save yourself much time and frustration and stay away from this product!

I bought a fridge from Leon's ($1800) - within 18 months, the fridge stopped and it cost $800 to repair - both Leon's and Samsung said - Sorry - your problem. Oh and by the way - thank you for being a valued customer. - I will not buy a Samsung product of any kind ever again.

I liked the looks and of course price. But I found it very hard to clean. Shelves didn’t come out easily. It had a leak, never could figure out where. But it would run under pans. Then freeze. It had to be defrosted twice a week. When there was a power surge, or outage. The refrigerator would turn off. It had to be pulled out from wall. Unplugged for a couple minutes then reset. I never knew when it would shut off.

French door counter depth is horrible. Ice maker is broken and Samsung is in a class action lawsuit in “mediation stage” for months now! Would not recommend Samsung to anyone! Look up Samsung French Door Ice Maker Problems; Class Action!

I've come from a string of GE refrigerators that always seemed to disappoint me in one way or another. Most of the problems were related to not holding the desired temperature in both refrigerator and freezer compartments. I also experienced problems with excess moisture in the freezer compartment and ice makers/ice water dispensers that never worked properly. The water dispenser always froze up unless I raised the temperature to an unsafe level. Very poor design. The Samsung French door unit has worked perfectly for about 1 1/2 years, but it does make a lot of strange noises. So far this appears to be a quality unit that works as expected.

Samsung ref is the pits, I have replaced the control panel and the replacement has stopped working correctly. I have replaced the water inlet valves and now one of them is no longer working properly. The ice maker overfills and freezes the cubes in a giant lump. And all of this happens just after the warranty expired, of course. I owned a Samsung ref, stove, micro, dishwasher, washer and dryer - all are less than 7 years old. I have had to replace the dishwasher and washer and dryer. I will never purchase another Samsung appliance.

Love the fridge. Bottom freezer & double doors on top make access very good... can easily see & access contents. Would definitely buy again. Only drawback is finish. Stainless is well executed but shows fingerprints & needs frequent cleaning.

I bought all Samsung for my kitchen renovation. Most of the products are great. The fridge works well, but the shelves are somewhat small. Tall items only fit on half the top shelf. The shelves on the left hand door are too small and it's difficult to get things in and out.

It is the awful ice maker that brings the ratings down. This is a three year old unit, and it’s had three ice makers. We finally gave up, and just use ice cube trays. It’s a hassle, but... Other than that, the Samsung is fine. Seems to keep things cold. It has an extra door on the refrigerator to ensure you open with less air escaping. But.... shame on Samsung. And they really don’t care. The appliance repair people say Samsung is the unit they get the vast amount of calls on. Usually for the ice maker.

Got the refrigerator 2016. Used it for less than three years. It started to leak and the crisp drawer was frozen. I had to throw all my vegetables. Customer service was good but they could not help. I would never recommend this product at all.

We bought a refrigerator Samsung at Sears on January 2018. On June 2019 the refrigerator started accumulating water under the drawers. Samsung said that was not in guarantee any longer. Can you imagine buying a refrigerator and one year after is not working properly. Not to mention that Sears wanted to charge more than $500 to fix it. If you want a refrigerator try Whirlpool or another trustworthy company. Samsung is not the company.

I bought a Samsung french door refrigerator 3 1/2 years ago. Paid $2000 for it. Model Rf28HFEDTSR. The coil in the back inside of fridge keeps freezing up and the fan can't work. The first time this happened I didnt realize the temperature in the fridge was only 60 degrees because the display read 37 degrees. I ended up with food poisoning and was sick for a week. Each time this happens you need to unplug and defrost the ice off the coil. NOT FUN. Samsung should recall these and compensate customers.

The ice maker is poorly engineered as it stopped working within 3 years. (Froze up and jammed). We had a refrigerator repairman from a local reputable appliance store come to our home. It was $400 to replace the ice maker plus labor; we didn’t do it because the repairman said there was no guarantee the new one would work for long. Next the alcove where the drinking water station is located was not lined with stainless steel, so we have rust stains on the front of our white refrigerator!! Lastly, after calling Samsung customer service several times, they just said, “Sorry. Your warranty is up.” The refrigerator was $2,300.

We bought a beautiful looking RF30HBEDBSSR/AA and had nothing but trouble with the ice maker. Samsung will not come up with a solution or stand behind their product. We thought about replacing the ice maker but Samsung has not corrected the problem, so buying a new one will not solve the problem! We have to defrost the freezer the old fashion way, with hot water. We are tired of doing this process because we have to keep the refrigerator doors cracked open so it won't start freezing again. By doing this we have lost perishable goods. We have replaced our Washer and Dryer with a different brand because Samsung won't fix the problem and now we are replacing our refrigerator even though it's not that old! Next we'll replace our range. We started replacing our TVs also. NO MORE SAMSUNG!!!!

We purchased a whole kitchen suite of Samsung appliances. It proved to be a costly mistake. As many of the other reviewers report, our refrigerator kept icing up and leaking. One of the technicians who came to try and fix it, basically said that it is a design problem and the fix wouldn’t last. We ended up having to defrost it every week. The final straw was having to throw out food on more than one occasion due to the refrigerator and freezer not maintaining safe temperature. We replaced the refrigerator with a different manufacturer. I have to say I’m not very happy with our other Samsung appliances either but can’t afford to replace the whole suite after only 3 years.

Purchased a Samsung RF25HMEDBSR/AA new a few years ago. Since it was new, the fridge has had an issue where it builds ice blocks up the coils until it freezes the fan in place. The frozen fan and coils results in the fridge failing and food spoiling. Approximately once every three months since this fridge was purchased I have had to take it apart and manually de-ice everything.

Purchased a whole house full of new Samsung top of the line appliances Dec 2017. I’ll keep this review for the refrigerator only. The Smart Hub apps do. It work half the time and you have to keep signing in to them. The ring door bell as well doesn’t work because it will log you. My main people is with the ice maker. It broke the first month and for the next 4 months after I had it either repaired or the ice maker replaced numerous times. They finally just replaced the refrigerator. The new replacement the ice maker froze up and quit working 12 months later. The ice dispenser is junk because the crushed ice is so slow and will drop large chunk a out as well. This was a major mistake to go with Samsung.

Model # RF26J7500SR, French Door with external water/ice maker. This was delivered 2.5 years ago. The ice maker continually jams... I've had at least 5 Samsung repair guys out and they try to fix it, but in a few weeks it's back to being jammed and dripping. I'm now fighting with Home Depot's warranty company to get it replaced or fully refunded!!! A royal pain in the derriere!

Samsung refrigerator RF28HFEDBSR/AA. Purchased this unit in November 2015 new at Home Depot. Had about 1 year until issues started. The 1st issue: The refrigerator wasn’t keeping an accurate temperature inside and was leaking water all inside the bins. The inside back panel of the refrigerator froze up with ice, rendering the fans that circulate the air useless since they froze up. Had repair company come and order entire new back panel “twin cooling” section. Said this was a common problem due to the poor condensation section in the rear panel section. It would freeze up not allowing the water to drain. The refrigerator work for a couple more months and then developed a second problem.

We bought a Samsung refrigerator with French Doors 3.5 years ago. We've had the ice maker repaired 5 times. We have been waiting 9 days for Samsung to send parts and can't get a status on when they will send them. Do not buy appliances from Samsung!

My husband purchased the whole kitchen group less the dishwasher from HH Gregg before they went belly up in 6/2017 with a 5 year warranty ($500) EXTRA! The icemaker stopped producing ice in Oct 2017. Called warranty dept. They sent out tech and he thawed out the underneath of the icemaker. Stated there was no replacement at the time. We could deal with it and hoped it fixed it. In 2018, it started the same thing, NO ICE and frozen up again. The warranty dept sent techs out on 3 different occasions that year, still NOT WORKING properly. The warranty dept said there was nothing else they could do and we would be getting a refund check in the mail.

My Samsung French door with bottom freezer is 2-1/2 years old and the ice maker stopped working. Water leaks inside the fridge under the vegetable drawer and freezes up. Cannot open the drawer because it freezes in ice from leaking water. Had the repair man out (&432.00) and problem still exists. Will not buy another Samsung item.

Purchased 01-2016, 1st repair 03-2017 for ice maker and not cooling. Had to manually defrost every 3 to 4 months until 01-2018 when ice machine stopped totally. Called HH Gregg extended warranty who did not respond for 6 months. By then due to sickness I just gave up until this year when it started leaking water and would not cool. Called warranty company about repair on refrigerator and range. Tech responded and ordered parts. After a week the cooling problem was corrected but had to wait a week to replace ice maker and circuit board. Worked for 1 week and now there is no cooling ice or freezer. After repair last week the company that took over HH Gregg refused to repair the range and canceled the contract saying that it cost too much and sent a check for 279.00 refund. My advice is to never buy a Samsung Appliance and don't buy a warranty without having an attorney read it first.

Hello, we purchased the Samsung 30.5 CuFt French Door Refrigerator Stainless Steel Model Number RF31FMESBSR in June 2013. It looks like there is some manufacturing defect as we see the water leakage and rust on the backside of the refrigerator. Thus anyone else is facing similar issues? We had 1-year manufacturer warranty and 60 months protection plan from Home Depot; however, in this specific issue it was a little difficult to notice the problem since it was on the backside of the refrigerator and as you know how many people go and look at the backside of the refrigerator once its install. As per the Samsung service company, other consumers also had similar issues. However, Samsung is not taking any actions to resolve the issue citing the refrigerator is out of warranty.

We purchased Stainless steel kitchen appliances in 2016 and have nothing but issues. Bought an extended warranty and even they refuse to repair anymore. Refrigerator - stop making ice, didn't cool properly, buildup of ice under deli tray, door handle came off of freezer drawer. Microwave - not warm properly, some of features not working. Dishwasher - will not drain water proper or wash dishes efficiently (dirty after an entire cycle, motor keeps running).

Let me add my voice to the other dissatisfied owners of a Samsung refrigerator. The ** ice maker freezes up about once a week. I have to use a hair dryer to thaw out the ice which is frozen in the rear of the icemaker. From the reviews here, I can see that this is a common problem with Samsung icemakers. I was in a Home Depot store recently and Samsung is still using the same design of icemaker. I hope people read the reviews written here and look to other companies. DO NOT PURCHASE A SAMSUNG!! I will never again buy ANYTHING manufactured by Samsung.