Samsung Refrigerator Reviews
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About Samsung Refrigerator
Samsung is a leading appliance and electronics brand headquartered in Seoul. Samsung makes smart vacuums, laundry appliances and kitchen appliances, including refrigerators. The company produces several models of refrigerators and includes a warranty. Samsung products are widely available online and in retail stores nationwide.
- Energy-efficient
- Multiple designs
- Top technology
- Temperature control
- Can be pricey
- Short return period
Samsung Refrigerator Reviews
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Reviewed June 4, 2016
Bought a Samsung Fridge at Lowe's 3 years ago. One year out wouldn't defrost, out of warranty of course, $300.00 bucks. Now 3 years, 3 days broke again - this time won't cool. Going to cost me $95.00 just to have tech out. So far no help from either Company. I will never buy a Samsung appliance ever again, as all my Friends won't either now. Pure junk for $2200.00 bucks. Please steer away from Samsung!!!
Reviewed June 3, 2016
I have had my refrigerator for 3 years and the very first year the shelves cracked so I ordered new ones and now the new ones are cracking.
Reviewed June 2, 2016
Samsung side-by-side unit (RSG257AAWP) stopped freezing 5 years and 6 weeks after purchase (that's 6 weeks after warranty expired on sealed condenser unit). This was not an all-at-once failure, but a slow leak in the sealed unit which eventually brought the temperature above freezing. Still, Samsung would not offer any assistance in covering cost to fix the unit. The repair bill would total about $780.00. We are buying a non-Samsung replacement. The complete failure was so close to expiration of the warranty that I am certain the slow leak started during the warranty persons, but still, no help from Samsung. The service personnel were, in some cases, misinformed and gave me incorrect information, but the real issue is that this unit was not built to last more than 5 years so. If you buy one, don't expect to get any more than 5 years out of it. There are better brands. Buy something else.
Reviewed June 2, 2016
We have had this fridge for almost 18 months. We bought it from Best Buy along with a 5-year warranty. When Best Buy delivered it all 3 doors had massive dents in them. They brought new ones within a few days. The ice maker has spewed ice chips no matter what size/shape the glass you use or where you hold it under the dispenser, ice goes all over the floor. The ice maker makes so much noise in the process of making ice that it makes a crashing sound. The right side door doesn't stay open!!! The wonderful techs at Best Buy have been out at least 5 times to repair both, along with sending new parts, etc. and it is just the same as before they tried anything new.
This is a defective appliance and NO ON CARES!!! The go through the motions to honor the warranty and now there is nothing they can do. Samsung is even more worthless. How can two large companies be allowed to continually rip people off with products and services that don't work properly? Are there longer morals and truth in business? Who do we have to stand up for all of us collectively? Where is accountability?
Reviewed June 2, 2016
Yesterday a person called at 1030 hrs. He said he was the Samsung pick-up guy. He inquired for the address and location route to the flat, which was shared to him by my colleague. He said he would reach in 1 hour's time. I rushed to my previous address (God Summit, Hennur Main Road) and reached at 1120 hrs. I waited and waited! He called me at 1200 hrs and inquired for the route to the place again, which was given to him. He said that, he would reach in 30 minute's time. I waited and waited!
At 2000 hrs, he calls me for the third time and says that he is stuck in Koramangala and cannot make it! He said that, he will pick-up the fridge today at 1200 hrs! I left for my new home at 2010 hrs and reached at around 2145 hrs. Can you even begin to imagine what it was to WAIT in an ABSOLUTELY EMPTY flat, that just has a non-functional refrigerator in it, from 1120 hrs till 2010 hrs? My patience is wearing thin sir(s)/madam(s)! 01 June 2016 09:59 - Thank you for your telco the past two days. I was expecting the issue to be resolved on the 30th of May, 2016. (It is what Ajay told me), but I guess the subsequent call on the same day is acceptable to indicate to me a new deadline of 1st May, 2016. I am hoping there will be no further delays. I will wait for a call and action on-ground.
30 May 2016 12:24 - I take no pride in writing this, but people just ought to know that Samsung is probably the worst brand, ever! This goes out to as many consumers, the world over, through SMS, Facebook, Linkedin, Yahoo Messenger, Google and through other personal platforms. There has seldom been a case of such gross neglect and inconsideration towards a PAYING customer. It is apparent that, Samsung's post sales completely suck and we, consumers, are left to contemplating why we even considered Samsung as a global brand with global, international and far-reaching processes. What I have experienced, after purchasing a high-end Samsung refrigerator (805 litre/French model/Rs. 1,68,000), has been excruciating and far from the standards expected out of companies and Brands that have grown owing to consumers buying into promises galore.
Allow me the pleasure to elaborate, why I believe, Samsung is a terrible Brand and company. Background: I purchased, from Croma, Kalyan Nagar, Bangalore, India, the Samsung Refrigerator (805 litre/French model) approximately 5 years ago, paying Rs. 1,68,000. Before the warranty expired (1 year), the cooling system ceased to function. The Samsung engineers took close to 15 days to resolve the issue, while all the meats and perishable foods rotted and lay waste. Since then and till date, the refrigerator has FAILED 5 times. Each time, the Samsung engineers and their so called TRUSTED Partners, have been late to visit, even later to rectify but absolute when it came to CHARGING me. Each time, I would be paying for different line elements, where the FAILURE in cooling remained constant. It's like they're shooting off from a book of 101 best reasons to charge a customer.
The recent apathy: The recent case has certainly brought me to my senses and has clearly demonstrated Samsung's intent. They're simply out to MAKE MONEY and literally intent to CHEAT customers. 9 months ago, my refrigerator STOPPED cooling, again for the 5th time in 5 years. I called in the Samsung so-called experts, who post a great deal of debate and argument, came in to conduct repairs. I briefed them on each issue of the past, the same non-cooling problem. I was indicated that a permanent solution will be in place, for the 5th time. Work completed. The fridge seemed fine, as usual, after the 2 day long repair work, which left my home in a mess. I was CHARGED again and that is quite obvious. I personally feel that CHARGING a customer is fine provided work delivered is up to standards and promises given to us.
I was told that there will no further problems, but standard policies mean that the warranty on COOLING is for 6 months only. On the 12th of March, 2016: The Samsung fridge STOPPED cooling again and this time both the freezer and the remainder of the unit. On the 15th of March, 2016: I decided to shift residence (From Gold Summit, Hennur Main Road, Bangalore to Berlie Street, Langford Town Bangalore). I therefore decided to use TWO refrigerators at my new residence. So I ended up buying a new Samsung refrigerator, which I am currently using, since the 16th of March, 2016. The previous Samsung fridge I turned off completely. As I was shifting residence, I decided to have the first Samsung fridge Permanently and Completely fixed, then tested, post which to be moved to my new residence.
On the 24th of May, 2016: I called the Samsung toll free number and shared my displeasure at the break-down of the fridge and also completely briefed them regarding my plans to shift of the 28th of May, 2016. The executive assured me that Samsung will help. On the 25th of May, 2016 @ 1932 hrs: I received an sms saying that a service engineer by name of Irfan has been assigned to my case, with the service request number **. I did not receive any calls from the person nor anybody at Samsung. So on the 26th of May, 2016, I called Irfan who then said that, he cannot handle the case as it has been wrongly assigned to him. I was asked to call the toll free number again. This was at 2130 hrs.
On the 27th May, 2016 @ 0945 hrs: I called the toll free number and spoke to one Ms. **. I had to repeat the entire apathy/episode to her and she too, like every previous Samsung rockstar, told me that she will help me. I briefed her regarding the fact that, I needed to shift my residence and the date that, I needed to get the work done was before the 28th of May, 2016. On the 27th May, 2016 @ 1221 hrs: I received another sms saying that, my complaint was noted and that, the engineer, one Mr. ** was assigned to my case. The service order number was **. On the 27th May, 2017 @ 2000 hrs approximately: ** visits my home at the Gold Summit, Hennur Main Road, Bangalore, inspects the fridge, understands my issue, takes a photograph of the recent bill from LR Enterprises (A Samsung Partner) and tells me that he will now instruct LR Enterprises to come in the morning, the next day, and have the fridge taken away for repairs.
He said that, LR Enterprises will take the fridge, repair it, test it and then install it at my new residence. He said that, this will be done first half on the 28th of May, 2016. (The days that I was scheduled to move my residence to Berlie Street). On the 28th of May, 2016: Nobody came, called and when I called ** at 1230 hrs, he says that, he has already passed the case to his office and that he cannot help further. I then called the Samsung toll free and miraculously, the first service/complaint done on the 24th of May, 2016, did not show and only the service/complaint on the 27th of May, 2016, seems to be showing. Anyways, I briefed the Samsung call executive regarding the CHALLENGE and she assured me that someone from R Logistics (The Samsung's partner company, for whom ** works for will call me.)
Imagine my plight, it's 1230 hrs, and I am alone at my place because all my materials have left for my NEW place, waiting for someone from Samsung to call me. Nobody did. I called the toll free number again and had to debrief a new executive on the line regarding the entire issue. She promised to Send R Logistics a reminder. I don't know what Samsung call center was doing/did, but nobody called me. AT 1430 hrs, I called the Samsung call center again and had to brief a fresh executive on the apathy and like any of previous experiences she said that a reminder will be sent. I then spoke to **, who said that he just cannot help further because he had transferred the case. I asked him for his boss's number and he gave me 3 LAN line numbers: **. ** told me to speak to one Ms. **.
On the 28th of May, 2016 from 1445 hrs: I placed 4 calls to each of the numbers provided by **, that means a total of 12 calls, and not once did anyone answer the phone. I called ** back, who said that maybe ** was in a meeting and I should be calling her after 30 minutes. I called each of the numbers 3 times, totaling 9 attempts and nobody even answered the phone. I called the Samsung toll free line and, imagine this, had to brief a FRESH person all over again, from the start. ALL this while materials that have left from this location to my new home and cannot get off-loaded as I am onsite waiting for Samsung to move the fridge. The Samsung executive on call told me that a reminder will be sent and that someone from Samsung will get to me immediately.
Nobody called. At 1630 hrs, somebody at R Logistics, answered the phone (**) and this is the heights because, when I asked to speak with Ms. **, the lady tells me that she is busy and just hangs up the phone. I redialed and requested her again to put Ms. ** on, as it was an emergency. She obliged, and when Ms. ** answered and I had to debrief her again and from the start. Ms. ** assured me that she will speak with ** and call me back immediately. She did not call and when I called back the same number, after 45 minutes, nobody answered. I called ** again, who finally gave me the number of one Mr. R ** (**) and told me that he would be the person from LR Enterprises who will handle my issue. 9 times I called Mr. **. First six times, no answer. Next 2 times, phone busy. 9th time, he answers. I briefed Mr. **, who seemed to not have any idea about the issue. After listening to my plight, he says that I will need to speak to one Mr. **.
He gives me ** number, which was the wrong number. 9 times after that, Mr. ** failed to answer his calls. I even sent an sms to Mr. ** requesting for ** number, but till now have received zero revert. Since then I placed 22 calls to all of the 3 numbers provided to me by ** and nobody answered the phone. At around 1815 hrs, when I called for the 23rd time, someone answered the phone. I literally begged to speak with Ms. **. Now I could hear the lady call out to ** and this is exactly what I heard over the phone I am quoting her and in English, "Just put down the phone".
I tried the number 6 times again, and nobody answered my calls. I called the toll free line again, briefed a new person, again, who then actually told me that it's the 30th of May, 2016 and 1022 hrs: Nobody from Samsung has even bothered to call/sms. My high-end Samsung fridge (805 liter/French model), which I paid Rs. 1,68,000 at Croma, still remains in my old home. While I am getting my new home in place, I am so concerned wrt the entire treatment meted out to me. To summarize: Samsung rates, according to me, as one of the WORST Brands in the world, given the way they have treated, and continue to treat me.
Reviewed June 2, 2016
Have called Samsung customer service several times in last 6 months. Have spoken with several representatives from the company. I have described the issue and all have had different fixes. One told me to reset controls, one told me to shut down ice maker, one told me it needed to be leveled, one told me they would send a service tech out. Refrigerator is 2 yrs old! The one it replaced was 20+ years old. Really think that Samsung should fix for free or give me option to buy another brand. Real piece of junk! Model RF220NCTABC/AA French Door type.
Reviewed June 1, 2016
It took so long to find out that the unit has freon gas problem. Fixing the problem is very costly. Manufacturer should cover the repair cost.
Reviewed June 1, 2016
I wish I did more research and read reviews before getting into a Samsung refrigerator. 2 1/2 years ago, I bought a new refrigerator. Since I was spending more than a $1,000 on a fridge, I expected to last the usual 10 years and did not buy the guarantee. Well, I had problems with the refrigerator from day 1. A week after it was delivered I had to call service because of problems with the ice maker. After that service was called three more times with same problems. Motor is out now. Of course Samsung said you are out of luck since you did not pay $400 extra for the guarantee.
I explained to them that is a persisting problem but they just say you are out of luck. Horrible customer service and worse product I ever spend money on. My washer and dryer are from another brand and I had them for more than 10 years. I will never buy a Samsung product again and will make sure my friends and family never buy a Samsung product either. Do yourself a favor and skip Samsung.
Reviewed June 1, 2016
I've noticed other reviews explaining the same problem. We brought this fridge less than 2 years ago brand new. We did not expect any problems this early on as we have always purchased a french door fridge because of its large capacity. We have a large family and would have to frequent the grocery store all the time if we bought anything smaller. I am sorry I bought this brand and will not buy it again.
We noticed pooling of water just outside the freezer and have been mopping it up every morning. We did not know what is causing this problem-where the water inside freezer is coming from and have defrosted the fridge twice now. -which is extremely inconvenient as we cannot use our fridge during that time. We have turned off the ice maker to see if this was the problem but it is not. This fridge is a lemon. Do not buy. So far it does not seem that anyone who has tried to solve this problem has been successful. I am really tired of cleaning up water everyday and will need to save for a new fridge.
It appears that ice is forming on the freezer bottom and then melting and spilling out of the freezer overnight and during the day. We recently removed the bottom drawer which over time turned into a bucket of ice. We defrosted the fridge and cleaned it and are now trying to locate what is causing the ice to form on the freezer bottom (which then melts over time and forms water at the bottom of the fridge).
Reviewed May 31, 2016
We have had the Samsung Refrigerator Model RF263BEAEWW/AA for about 1 1/2 years now which we purchased from Conn's... a.k.a. Con's. This will be the 3rd time that we will have to call the repair service for repair. Because our refrigerator is out of warranty, we are, so to speak, been screwed by the pooch. Conn's will not step up to the plate and offer any kind of service or help... Will never go there again, nor recommend that store. (NFM here I come). Nor will Samsung say that there is any problem with this defective product though they have Class Action Lawsuits against them for similar products. Needless to say, we will never step foot into a Conn's (Con's) store again, nor buy Samsung if they will not stand behind their product. If anyone has any suggestions or help, it would be appreciated.
Reviewed May 31, 2016
I have had my Samsung French door Twin cooling Refrigerator for a little more than a month. When cleaning and polishing it I noticed pin size rust spots that are barely visible to the eye. However when I spoke with Samsung they said I should of noticed them when the fridge was deliver. We did look over the appliance for scratches, dents, and marks but these spots are the size of the point of a pin and can not be seen until you are up very close which I was today when I was polishing the doors. Since it is a Cosmetic problem Samsung will do nothing.
Goemans Appliances where I purchase my Appliances for my new home said to try Stainless Steel Cleaner. I will do that, I sure hope it works. When I hung up the phone from Samsung I went to the internet to see what I could do. It is frightening what can happen with these tiny spots if you do not get them under control. My advice do not buy Samsung. They do not stand behind their products. Goemans Appliances do not service their products and most of all DO NOT BUY SS APPLIANCES. The companies are getting away with fraud.
Reviewed May 30, 2016
My mom's stainless steel, French door model# RFG298HDRS, unfortunately, is absolutely worthless. So are Samsung's customer service representatives. She bought it December 2012, and since then her ice maker and water dispenser have broken down/stopped working twice and the water filter or the area surrounding it leaks water constantly to the point my mom has to pull the long drawer all the way out to dump the water out into the sink.
Then, when she tries the put the tray back in, it's next to impossible. She contacted customer service that blamed her for not purchasing the extended warranty on it and basically told her she was just out of luck and needed to pay full price for parts and services (whatever it took, however long it took, however many tries it took to fix it). Now it seems that everything on it is shutting down and they keep giving her the runaround. She's at the end of her rope and doesn't know what to do.
Reviewed May 29, 2016
We bought this refrigerator from Home Depot 2 years ago & we started to have problems about 6 month after the purchase. The cooling panel started to build up with ice causing defroster blockage. When that happens started to have a lots of condensation with water in fresh vegetables bins & water underneath also on my floor that caused damaged to my wood floor. This is my 3rd refrigerator I bought in my lifetime & I've never had this much problems. I do not recommend this product to anyone else so they don't go through what I'm going through. I've save money to buy this. It's not like I go buy refrigerator like I buy T- shirt. Also customer service sucks they don't help. I had problems with Samsung Washer & Dryer, since I don't have extra warranty I had to hire tech to come out & that cost a lot of money. First tech charged and did not fix the issue. I had to hired second tech OMG so much headache. Do not buy anything Samsung.
Reviewed May 27, 2016
This thing has leaked water for 2 years. Now there is ice coming through all of the air vents. The digital temperature control doesn't work. I called a repairman this morning and gave him the make and model. He calmly advised me to take it outside and throw it into the street. He said if I had a gun, I should shoot it. He couldn't in good conscience take my money in a vain attempt to repair what he called the biggest piece of crap refrigerator ever manufactured. I took his advice and bought a Frigidaire.
Reviewed May 27, 2016
The icemaker has had 3 service calls, replacing icemaker and PCB. Samsung service center has been completely unhelpful.
Reviewed May 27, 2016
Have had a problem with water puddling on the floor for some time now. Our Samsung french door w/ bottom freezer, water/ice in the door is a model #RF26VABPN. It is a 26 cu ft unit. At first it was a pretty nice unit. We started to notice small puddles of water every now and then on the floor. This we thought was just a maverick ice cube had escaped and slid under the fridge. It turns out that ice is building up inside the bottom plastic wall cover, thawing and make a small pond under the two bottom drawers.
We contacted Samsung customer service but since it was out of warranty...no help. We are now going to relegate this fridge to the garage and buy a new unit and it will NOT BE A SAMSUNG! It is our opinion that their products are very low quality, poor/non-existent customer service, and just plain junk! Our advice to you is don't be mesmerized by the cool lighting, silver-tongued salesman, or the gadgets. These things are expensive so shop wisely.
Reviewed May 27, 2016
Purchased Samsung 4 door refrigerator and since then we had ice in the beginning it stopped. We called the service once and the ice maker was full. Don't know why it was full and he did a full defrost and left. Since then the ice box was empty. Never made ice. I am very sad.
Reviewed May 26, 2016
Still not sure what is worse...the ice maker & water dispenser or Samsung customer service? After literally more than 6 hrs on the phone with customer service on multiple calls...each one escalated to the "executive service department" there have been 7 service calls, 3 ice makers & 3 water dispenser cartridges replaced & I still do not have an ice maker or water dispenser. My case has been "reviewed" by some secret department twice only to decide it would be better to keep "trying" to repair this ref rather than replace it. Last service call, they tried to blame this issue on low water pressure? The water pressure has been the same as the day it was installed and worked fine, when the ref was not broken. It was up to me to have my whole house water regulator adjusted and pay over $200.00 to install a booster pump, only to prove that is not the problem! I cannot recommend this ref...mod #RF28HMEDBSR/AA.
Reviewed May 23, 2016
I would not recommend this refrigerator. The water dispenser leaked from day 1. I am constantly wiping the dispenser, refrigerator, and the floor. The water has stained the refrigerator. I am always stepping in a puddle. Now it is making a very loud noise and I think it has something to do with the ice maker. The long drawer in the refrigerator keeps coming off track. It is difficult to get back on track. Very annoying. The refrigerator is nice looking but definitely not worth the hassle.
Reviewed May 23, 2016
On May 12, 2016 my Samsung side-by-side refrigerator (model RSG257AAWP) that I purchased on April 14, 2012 stopped cooling. It has been an absolute nightmare trying to work with Samsung to have someone come out to diagnose the problem. It is now May 23, 2016 and I am still calling Samsung trying to find resolution. I was assigned to a repair service (Home Service Network) on May 14th. On May 16th they informed me that they don't have any technicians that could work on my refrigerator. I called Samsung back and my ticket was reassigned to another repair service (Priceless Appliance Services). I was told that companies are to respond in 1-2 business days. I waited. Nothing!
I called Samsung again. My ticket was reassigned again (Mr. Appliance of Central Maryland) and again I did not receive a call from this service repair company. When I called Samsung once more, today May 23rd, my ticket is showing that it's assigned to Priceless and not even the last company that I was given so it appears that my ticket was not even reassigned. Now I'm starting to think that the Samsung warranty policy is a sham.
If they refer a customer's ticket to enough non-responsive repair companies, at some point, especially with such an essential appliance as a refrigerator, the customer will become totally frustrated and seek to resolve the issue with a non Samsung repair service. This deems your appliance out of warranty even if you only have someone diagnose but not fix the product that you have so desperately tried to seek help for from Samsung. BE AWARE! BE CAUTIOUS! It's probably best to NEVER, EVER purchase Samsung appliances. In the future, I will only purchase appliances made in the USA.
Reviewed May 23, 2016
My husband and I purchased a white Samsung French door refrigerator (RF26XAEWP) about four years ago. Recently we are noticing that the porcelain beneath the water/ice dispenser has begun to rust. When I contacted Samsung customer service after getting the run around from them and not being able to understand them I was told that the warranty had expired and that this was cosmetic damage and we would be responsible for the repair. When I expressed concern that this refrigerator was rusting after such a short period of time and that there were many many complaints online about the same issue I was told there was nothing they could do as the appliance was no longer under warranty and that I would have to pay out of pocket to have the door replaced. This is absolutely unacceptable as this was a large ticket item. I tried to call corporate and could not get through. Bottomline is I will NEVER buy another Samsung product again. Buyer Beware!!!
Reviewed May 22, 2016
If you want the world's worst customer service and to deal with a company who will do anything to avoid standing by their warranty, then buy a Samsung. On May 16 our side by side fridge stopped working. We have been EXTREMELY frustrated with customer support. We were first told Williamston TV in Farmingdale, NY would be calling us to set up an appointment. After not receiving a call from them, I called their center and they informed me they do not work on appliances. I contacted Samsung again and was given Rod's in Riverhead, NY.
Someone was suppose to come out today between 9 and 10 am - but no one from their center ever answered their phone. My husband ended up losing a day's work because he took off to be home for the repairman. When I googled that company, their average review received 1 out of 5 stars (with many references of no one answering their phone and people never showing up to their house). I then called Samsung again and after 1/2 hour the customer service woman told us those were the only 2 centers on Long Island. Finally she told us we could get our own diagnostic and email it.
Local appliance company - "Recommended new refrigerator. Unit has bad evaporated coil and cover." According to the warranty from website this is covered under the 5 YEAR PARTS AND LABOR. In addition to the inconvenience, we have lost several hundred dollars in spoiled food, my husband losing a day of work, and a freezer full of pumped breast milk for my 3 month old. We need to have a response and action done immediately as we are continuing to have to go to the store to get ice to store my son's milk and keep my one and half year old son's medicine.
Samsung's email response - "We are sorry to hear about your response, we will dispatch Williamston TV repair." (Note - this is exactly the company I mentioned that does not work on appliances.) Samsung Executive Customer Service phone response - "We need to wait for Samsung to look over and evaluate their contract with Rod's." If they decide Rod's is not responsive then they will put our claim through an evaluation to see if they will in fact accept the local appliance diagnostic and allow them to do the repair, a process which could take two weeks to get an approval. Shame on you Samsung! Stop telling me "I will do everything to help you" and "I am sorry to hear you are experiencing problems." You obviously do not care about your customers or your product! #samsung, #samsungrefrigerator, #betterbusinessbureau, #samsungcustomersupport, #refrigerator, #worstwarranty, #samsungwarranty
Reviewed May 21, 2016
From the day we got the Samsung refrigerator, we found small leaks on the linoleum floor. When the filter replacement light went on, I tried to replace the original filter with a Samsung filter, and the neck of the original--with its O-ring, broke off, requiring shutting off the water outside the refrigerator. While waiting for the replacement part, the entire ice cube maker iced up, spilling water out the front, onto the floor and ruining the custom wood enclosure. We are still awaiting a fix (thank heavens we purchased an extended warranty).
Reviewed May 21, 2016
Bought Refrigerator Model # RF323IEDBSR/AA for $2299.99 + tax. We had problems with the ice maker freezing up within a year. We had a service person come out & repair it 2 times & it still has problems. We had to put out $218 & $242,44. Air gets into the ice maker & the ice freezes as well as we cannot remove the ice maker as it is frozen. We called Samsung for the 3rd time speaking to an Executive Customer Relations person and he said could only will send someone out again at our expense again & if it cannot be repaired they'd decide what to do next. They will not reimburse us for our past charges & will not exchange the refrigerator. We decided not to have another service person out & have to pay out more money. We'll just wait until it breaks permanently & buy a new refrigerator. We will definitely never buy a Samsung Refrigerator again. I would not recommend a Samsung refrigerator to anyone.
Reviewed May 19, 2016
The freezer on my refrigerator went out 2 months ago. I purchased a warranty and the company Avauxco still can not get the part. If Samsung really appreciated and cared about their customers, they would do something to make this horrible situation right. I was a loyal customer since I purchased a washer/dryer, dishwasher, and phone. NEVER will I purchase another Samsung product. And I plan to tell everyone at the store how Samsung treats their customers. They do not back their products at all.
Reviewed May 19, 2016
I bought fridge, stove, microwave, dishwasher from Leon's in Canada. The extended warranty has been the best money I've ever spent - ever. Excluding the microwave, in the three years since I bought them, I've had close to TWENTY service calls on the three appliances. There have been numerous problems. The stove was arcing 220 Volts onto the chassis of the appliance, the top spontaneously (really!) cracked. The burner switch burned out. The ice maker in the fridge has had 5 service calls, drips water on the floor every time you open the door and still ices up regularly. The dishwasher leaves debris on the dishes even though I rinse most food waste off the dishes and they claim it has a food disposal feature. I just had multiple components including the pump and fill module replaced. Don't buy any household appliances by SAMSUNG. They are poorly designed and cheaply made.
Updated review: July 12, 2016
After several missed phones call I finally received a notification via email that Samsung would extend a one time repair accommodation. The repair man was a tad testy with me for not having my refrigerator plugged in so that he could get the code off of the computer. "Excuse me it hasn't been working for almost a month now. I'm not going to leave it plugged in." Eventually, he managed to troubleshoot the problem. He wanted to change the evaporator fans but I wouldn't agree to that since my husband had already tested those and they were working properly. I'm knocking on wood and hoping for the best the fridge is working now with no problems. I can only hope I get a very least another 3 years out of it. I'm and saving my money now for its replacement. Thank you to Samsung for doing the right thing
Original Review: May 19, 2016
We purchased our Samsung side by side refrigerator in July of 2013. Less than 3 years later it isn't working. It stopped cooling. We cleaned coils and it worked again for a couple weeks. It quit cooling again. We unplugged it for an extended period and it began working when plugged back in. After 1 day it quit again and again we unplugged it and waited and it worked for about 3 days and now even unplugging and plugging back in hasn't brought it back to life.
Unfortunately Samsung knows their products are inferior and do no stand behind them. Initially I contacted Samsung via email through their support center. I got no response. I then called 1-800-Samsung. They walked me through some normal troubleshooting tips. And then decided I needed a service call. The call center employee then attempted to set me up with a repair company more than 6 hours away - OOPS? I declined the service appointment stating I would find someone on my own to make the repairs.
We have spent time researching the possible fixes online, hoping maybe we could repair it ourselves. We are torn at this time whether to cut our losses or spend the money on a repair call and parts that may not last. Huge, huge disappointment. I also sent an email to the email address provided on this site. They called the next day and left a message, giving me a phone number to call them back. Needless to say I have yet to make contact with them. So if you like to spend lots of money and have no problem replacing your appliance every 3 years feel free to buy this piece of junk but myself I expect better. Whirlpool next time!
Reviewed May 17, 2016
We went for the three-door fridge with two ice trays - the ice maker is the worst ice maker on the planet. The ice maker gets stuck every two days and has to be defrosted. The only reason we bought this fridge was for the ice making capacity. Please be warned that the ice maker is not only useless but unless there is a fix for this problem I will never purchase another Samsung product.
Reviewed May 16, 2016
I purchased a Samsung French door stainless steel refrigerator in August 2012, at Best Buy for 2500.00. I have never been so frustrated with any of my appliances as I am with this one. All of my Kenmore appliance lasted 25 years with maybe two repairs. After the first year 4 of the six door trays cracked, and recently the freezer handle broke off when I opened the freezer door. At this point the only thing I like about the refrigerator is the chime that sounds when I leave a door open. Every time I see a Samsung in the store I feel sick knowing that some unsuspecting person may buy one. So far... knock on wood, I have had no problem with the cooling system or ice-maker, but if and when I do I will buy a new one from a trusted brand. This has been the worst choice of an appliance that I ever made. Do not purchase this product and subject yourself to frustration!
Reviewed May 14, 2016
Our Cool Select Pantry has been leaking over two years. We have had repair men out to fix it and it continues to leak at a fast pace. We have to remove the tray once a week to dry up excess water or it will spill out onto the floor. No one has the answer on how to repair this problem. The model number RF 267AERS a 2010 model. This started after we had it for 4 years. Please tell me what I can do to get this repair. I am not asking for a new refrigerator but someone who can fix this problem.
Reviewed May 13, 2016
Lemon Alert! I purchased a Samsung white French door refrigerator from Best Buy about three years ago (model #RF217ACWP/XAA). The handle bars had started to peel off. I always cleaned them with a mild detergent and then, wiped dry with a soft cloth. I ordered and received one white handle bar for $70 on the right side of the refrigerator. I noticed the difference between two handle bars. One is dull white on the left side. The white paint hadn't been painted twice. The right handle bar that I received looks great and so white.
The water is still in the vegetable and fruit drawers. Where does this come from? I have no condensation problem. I had contacted the consumer service about those problems. They gave me the troubleshooting steps to diagnose the issue. I tried everything to check. Nothing has been very helpful. Don't ever buy from Samsung!!!
Reviewed May 13, 2016
Poor quality with brand new Samsung Refrigerator that continuously reverts from OPERATIONAL MODE to DEMO MODE (Compressor stops working) without warning to consumer. I lost medicine and roughly $300.00 worth of frozen goods. Warranty/Services ambiguity between vendor and Samsung added to frustration.
Reviewed May 12, 2016
Purchased new refrigerator ($2800.00) at Bill Smith Appliances in Port Charlotte FL. Short power outage after 14 months generates error code that requires a service call. After contacting Samsung, giving them all the information, I'm told to call a FL repair service that will have a ticket generated by Samsung. I call the service, I'm told they will call me back soon and two weeks later I finally receive a call. In the meanwhile, I have arranged for a private repair service, but I'm not sure they know how to fix this. We are back in SC after wintering in FL, trying to get this piece of junk fixed from afar is difficult. Bottomline is I have seen enough of Samsung. Please, buyer beware!
Reviewed May 10, 2016
What hasn't gone wrong. The latest problem is the handle on the freezer drawer. It keeps coming off. There are two bolts that screw into the freezer drawer that the handle attaches to. The problem is, the refrigerator has a latent known defect in which the threaded piece inside the drawer the bolt screws into breaks off inside the drawer. This is clearly a latent defect with the manufacturing of the product. Samsung considers this a "cosmetic" issue. Huhhhh, they would not honor the repair and wanted me to purchase another warranty. We have had many other issues like the ice machine, water filter and so on. I am so done with Samsung – a crappy product, bad service. Don't buy.
Reviewed May 9, 2016
I purchased a Samsung bottom freezer model... twin cooling. I have had it for a little over two years. I first noticed it after my daughter and grand baby moved in he was extremely sick and I kept thinking that he had eaten something that made him have a extremely bad stomach. After he went to the doctor we was still trying to make sense of it. My daughter was cleaning out the fridge and noticed that there was ice on the back panel... go figure what I think made him sick. I contacted Samsung. Their response was talk to a different department. I will never purchase another Samsung fridge.
Reviewed May 6, 2016
I brought refrigerator latest model 5 in 1 option on 28/05/2016. Till today no come to give demo on it. I am very disappointed more than as you seeing here... service is very very very bad. Service men and Samsung dealers, Samsung showroom people are behaving very rudely. I am telling you my friends please please don't buy any Samsung products especially refrigerator latest model 5 in 1 option. I will never refer any of my friends and relatives to buy this type of products from SAMSUNG. Just company is big they are giving very bad service. I called them more than 10 times and registered complaint in Samsung Customer Care. THEY DIDN'T TOOK IT HIGH PRIORITY. FINALLY I DECIDED TO GO CONSUMER COURT. Please please guys read twice this message. Don't go for this type of products (Samsung).
Reviewed May 6, 2016
I bought a stainless steel fridge and freezer and fridge doesn't cool. Paid for an outside firm Samsung sent to do diagnosis. They then can't fix it. Come to find out Florida has nobody that can fix it. Samsung won't do anything since we have moved and lost receipt in move. They have everything on file but need receipt first they say. I contact the store where purchased as Samsung asked and they don't have on file either. Because of this Samsung won't do anything. Funny how they have all my information and model and serial numbers on file but they still won't do anything. I just want it to be fixed but they won't do anything. Don't ever buy FROM SAMSUNG!!! They took my $2500 for the fridge but won't do anything to fix or replace appliance. It's only a couple years old. Buyer beware.
Reviewed May 5, 2016
Within 6 months the gas got leaked and I had to pay $4500 again. Within a month, the same problem. In the same amount I could have bought a new fridge with any other company. The customer support people always has to say there is a delay of technician because of heavy call flow. The request has still not been forwarded due to which the technician didn't visit the property. Now again within 30 days the same problem & still I have to pay again the same amount as well as the tech fees of $350. One of the 3rd grade services I have ever seen with this company. I'll never buy any stupid product from of Samsung because it's one of the ** company in all products and request you all not to buy anything from this company because they only know how to make money without satisfying the customer's need.
Reviewed May 4, 2016
Not a good product! Cannot be repaired by other service center. The Samsung service center will not allow over the counter order... Very disappointed. I will recommend to the reader not to buy Samsung products.
Reviewed May 3, 2016
LEMON ALERT!!! This has been the worst experience I have ever had with customer service. I bought this monster 1 1/2 years ago. I just placed my 4th call for repair! Each time the unit has stopped cooling AND freezing and I have lost all the contents, not to mention having to wait a week for the repairman with no refrigerator. I am so frustrated! This time they tell me IF the repairman deems it unfixable they will take it back. Home Depot has been little help as well because I didn't buy the extended warranty. (although the first 3 incidents happened within the first year!!!) I WOULD NEVER BUY ANOTHER SAMSUNG APPLIANCE. I have been a loyal HOME DEPOT customer as well. Thinking a becoming a Lowe's girl!!!
Reviewed May 2, 2016
Purchased this refrigerator 12/06/13. Around 10/14 the whole unit quit working. Samsung did not use local Sears. I called for service 10/21/14 and a repairman from out of town that Samsung contracts with, arrived 10/23/14. A PCB and display was ordered and then he returned around 10/29/14 to install those parts. Over a week without a working refrigerator in my kitchen!! We have constant problems with frost build and ice forming in the freezer. This is the WORST refrigerator we have ever owned! Will NEVER buy another Samsung appliance!
Reviewed May 1, 2016
For years, I've been influenced by my Korean friends on Korean brands. In Dec. 2013, my husband and I decided to invest in home appliances. We visited a local dealer and looked at our options. Without hesitation, we looked at different Samsung fridge models, and after deciding on what will fit in our kitchen space and what will be best for a starting family like us, we bought a Samsung Frost Free - Inverter Type fridge (model: RT20FARVDSA/TC). The sales associate at the local store helped us with our decision. He discussed the differences between the different models and benefits of each as well. He wasn't pushy and he politely asked what we wanted and what we needed. He also discussed the daily operating cost of this particular Samsung model (I've always heard how energy efficient and environment-friendly these Korean brands are).
In fact, this fridge is really cost effective - when I calculated our monthly usage and stuff, it appears that this fridge only costs us around 200 PHP a month. Our other fridge cost us around 400 PHP a month. I like this fridge better than the other one we had, which was a White Westinghouse fridge. I like the silvery touch of our Samsung. To me, it looks elegant... It does have ample compartments for our needs and I like that the inside shelves are made of glass (I like things made of glass). I guess the price of the fridge was just right.
I like almost everything about it except for one thing - I was cleaning the fridge two months after we bought it and at the bottom part where the perishables are situated, I found a crack (see attached pictures). I am not sure what caused the damage and I was not able to see that right after we purchased it, so I guess I don't have any right to fret... :-) Anyhow, the fridge's motor has a lifetime warranty which to me is good enough. The fridge is only about 3 years old, no problems whatsoever other than the cracking, and we're satisfied so far. We will consider another Samsung in the future.
Reviewed April 30, 2016
We purchased an expensive Samsung stainless steel refrigerator from Sears. After a few short months, rust spots began appearing all over the fridge and freezer doors and ruined its appearance. I would not recommend purchasing a stainless steel appliance from Samsung. This experience ruined stainless for me, and we will never buy it again.
Reviewed April 29, 2016
Purchased a 4 door Samsung refrigerator (#RF25HMEDBSR/AA) in 9/03/14. It took almost 6 weeks to receive it. About 6 months after we purchased, two problems occurred. One with the flex temperature control drawer and the other was the ice maker. The ice maker started leaking every time ice was dispensed and would freeze up. We called customer service and a service man came out only to tell us that the ice maker was leaking water due to the humidity, which was totally ridiculous! A part was replaced, but in a month or so, same thing happened. A couple of months same thing. Again it was looked at (nothing was replaced), then on the fourth time, same issue.
By this time warranty is out and again same issues and we were told that we would be paying for parts and labor since it was. This made absolutely no sense since it was an ongoing issue. They finally told us that we would have to pay the diagnosis fee and the labor and this time Samsung would pay for the parts. That was in March of this year, when several parts were replaced, and this afternoon the ice maker had to be warmed up with the hair dryer again for the second time, since repairs, to melt the ice AGAIN! This is not an inexpensive refrigerator, so you would expect better service and a much better product! I am not happy that we had to pay for a service charge and labor since we had been having same issue almost from the beginning of purchase! Very, very disappointed in this product!
Reviewed April 26, 2016
I purchased two Samsung appliances (refrigerator and dishwasher) in November of 2015 from Home Depot. I spent almost $5000 on appliances (fridge, dish washer and stove). Small rust spots started to appear several months after I bought the appliances in February (on the dishwasher and in March on the refrigerator). The rust spots kept growing and getting worse. I only used stainless steel cleaner on them. I spent 4 weeks trying to resolve this issue with Home Depot in March and then with Samsung warranty department in April with no luck. I am told that this is a cosmetic issue and is not covered under warranty. This rusting appears that at some point in the near future, it will rust entirely through the front panel. This is an issue with the materials used to produce this product. My two main concerns with their warranty clause regarding the rust issue are as follows:
1- Stainless steel should not rust to this extent where the surface has actually become pitted and especially within 5 months of coming from the factory warehouse. This amount of rusting and pitting should never happen to a stainless steel item. I was asked "does the appliance still work? Yes? Then it is cosmetic." 2- Stainless steel should not be magnetic. The steel used on these appliances are most likely a ferritic steel that has a high concentration of IRON which would also explain the RUST issue. A magnet can actually stick to the front of these appliances. They are a cheap grade steel.
They do not disclose the type of steel used on their products nor do they disclose that the appliance could start rusting the day after you purchase it and it is not covered under warranty. Samsung should disclose this to their customers. If you are going to build appliances with ferritic steel then you need to call them stainless ferritic steel. At least tell your customers who are spending their hard earned money what they are actually buying. That would be the least that you could do. It is deceiving, and dishonest, and defrauding to the customers.
I received no help whatsoever from Samsung after calling and trying to get help on the issue for almost 4 weeks. I was simply told that they do not warranty cosmetic issues. I am extremely disappointed with this product, with samsung as a company, with their response to my issues. I have spent hours to try to resolve the issues with little response other than "rust is cosmetic and not covered under warranty". They take no responsibility for selling you a cheap rusty piece of junk.
Reviewed April 26, 2016
Have to buy ice since it only makes a few cubes at a time and removing the bottom glass shelf to clean is a nightmare! Would replace this product if my husband agreed!
Reviewed April 24, 2016
Our Samsung Refrigerator was purchased from Lowe's and was highly recommended by Lowe's and another appliance center in the area. Our refrigerator has broken down 3 times in 4 years which is a horrible record. I have a cheap Kirkland 2nd refrigerator that I have had for almost 20 years and never had broken down one time. Expensive is not always better!
Samsung sent us a repair company which then goes out of business and will not recommend and now gives us a 2nd repair company. That repair company tech only knew how to take out screws of a cover and had to be on phone being stepped through how to do diagnostics on refrigerator, only to tell me a 2nd time that power circuit board needs replaced and will be another week. The circuit board is obviously is defective and not covered under 5-year warranty by Samsung. I will not buy anymore Samsung products. A few years ago, my highly touted Samsung Flat Screen TV had defective parts and fortunately Costco stood behind the product. No more Samsung TVs either!
Reviewed April 21, 2016
The worst fridge imaginable! Avoid purchasing a Samsung fridge with exterior ice & water dispenser. We have the French door version (not our first we've had LG in the past) and since Day 1 it has caused us grief and damaged our hardwood floors. The water dispenser nozzle is bent towards the fridge instead of straight down (default setting apparently according to Samsung), and dispenses water with such force that no matter what you do, you end up with water shooting back at you and ultimately onto the floor.
We have had to place a tea towel beside the fridge to wipe up the floors EACH TIME we use either ice or water dispenser. Both water and ice dispensers have damaged our hardwood floors over time, and we have had this fridge for only 7 months! Calling Samsung warranty and repair is a nightmare too; disorganized group of customer service representatives who patch you through to another department, ultimately making you repeat the reason why you are calling in the first place. (Why Samsung doesn't have a customer complaint database accessible to all customer service reps is shocking to me.)
Ultimately through Samsung we had a visit from a Samsung Certified Repair technician who fiddled around with a couple things and attempted to convince us all was good. We still have the same problems. I am going to work on returning this fridge. How anyone can purchase an appliance that damages your house AND requires you to do extra work is beyond comprehension. We purchased the fridge at Sears Canada and I will be fighting tooth and nail to exchange this for an LG.
Reviewed April 21, 2016
We have a two year old french door model. The ice maker dispenser mechanism seems to get frosted up and stops dispensing cubes. When cubes are selected it wont allow the cubes to drop. It just drops small chunks, you can hear it grinding away. The crushed side works fine. We remove and empty the bin and allow the mechanism to dry out. After reinstalling the mechanism it frosts up within a couple of days. This just started about 4-5 months ago.There are no other frosting in the freezer. I've read many other ice maker complaints with Samsung.
Reviewed April 20, 2016
My husband and I purchased a white Samsung French door refrigerator (RF26XAEWP) about four years ago. Recently we are noticing that the porcelain beneath the water/ice dispenser has begun to rust. When I contacted Samsung customer service, I was told that the warranty had expired and that this was cosmetic damage and we would be responsible for the repair. I was given the phone number for the Samsung Repair Service for my area and that was it. When I expressed concern that this refrigerator was rusting after such a short period of time and that possibly the porcelain coating was improperly or inadequately applied, I was told there was nothing they could do as the appliance was no longer under warranty.
So now I am going to have to pay $502.90 to replace the door. Apparently it is of no concern to them that I have to pay this, given the fact that we feel the problem was inadequate porcelain coverage in the first place. After 47 years of marriage and many refrigerator purchases (various brands), we have never experienced rust on the refrigerator. That being said, we will fix this appliance as we cannot afford to purchase a new refrigerator, but we will never purchase another Samsung appliance again. This refrigerator was purchased at Lowe's in Kissimmee.
Reviewed April 20, 2016
2 years ago my refrigerator went out on a Friday night. Because I needed a fridge right away, I ended up buying a Stainless Steel Samsung, French door with bottom freezer at Home Depot. It was the worst decision I have ever made. In the summer I have to buy ice because it does make enough. The handle on the freezer broke and to fix it, it would cost 600$ because they would have to replace the entire door. Then the cheap plastic pull out drawers cracked. Now the freezer has stopped working. I will probably end up having to buy another new refrigerator.
Reviewed April 18, 2016
We bought a Samsung RF32FMQDBSR in April of 2014 and have had nothing but problems with the ice maker. It stops working periodically and then may restart from 1-5 days later. We have had numerous service calls, one of which including replacing the ice maker to get updated software. The software change had basically no effect on the poor operation.
This is a big (32 cu ft) 4-door unit that was very expensive. The ice maker design is very poor. The cooling and defrosting within the ice maker is deficient. The typical recommendation from service technicians is to turn the whole refrigerator off for 24+ hours and let it warm up and melt out completely. The ice drawer is very difficult to remove and sometimes cannot be put back in when it is frozen up. THIS IS A BAD DESIGN, and is not going to work correctly no matter how often it is serviced. Even when it is working, water drips from the ice spout and on the inside of the unit. You will rue the day you purchased a Samsung if you get one of these.
Reviewed April 13, 2016
Bad design on refrigerator. The fridge can turn itself off if the door is left ajar. So even if you close the door you may not realize your unit has turned itself off and then all your food goes bad. Call the company and they say "No problem. Take everything out of the trash and itemize it." Three weeks later, they say "Oh sorry you're out of warranty." Really, a $2000 unit has only a one year warranty? Company is NO good!!!
Reviewed April 12, 2016
As many others have complained - our Samsung fridge started icing up and filling crisper with water after a year and a half. Samsung states there is no recall and offers no extended warranty although it is obviously a design/construction issue. Their recommended repair service replaced the back panel - stated fan wasn't working (no way to verify) and drain tubes in back/bottom due to poor design and new ones have a better filter. For these fixes we were charged $475 and they only warranty for 90 days! Sad to say, from reading other posts it sounds like the initial problems will recur - probably in a year so no help from Samsung or their recommended repair service. I wish I had researched before purchase - too many complaints here - all with the same issues! There should be a class action suit to recover costs for their defective product! Boycott Samsung -- JUNK!
Reviewed April 12, 2016
I have a French Door refrigerator. The Freezer temperature will not set at the temperature that I set it at. It is way too cold or too warm. After 4 service calls, the repairman says that there is nothing I can do. It is a faulty design. New parts have been replaced that did not help. I have spent many hours on the phone trying to get this situation resolved, and I only get that same thing, "We'll send a repairman out", but the repairman cannot fix the problem. I've asked repeatedly for a new refrigerator to replace this one, which is still under warranty. I've sent numerous emails to Samsung, as high up the corporate ladder as is possible online. Someone tell me what I can do next. Go to the Federal Trade Commission? Thanks.
Reviewed April 10, 2016
We purchased a Samsung Model RF23HCEBSR about a year ago. Recently some small food particles got stuck between the front panel and the body of the food bin. Can't get at these particles of food to remove. One wonders how they got there in the first place. One of those great unsolved mysteries. We tried using a spray, try a piece of paper. Nothing works. Spent an hour with Samsung's online chat. Bottom line is that the front panel of the bin can't be removed. Thus we either live with debris and some observed moisture or purchase a new bin. Not happy with the design that created this problem.
Reviewed April 10, 2016
We bought a Samsung refrigerator model RF28HMED8SR 12 months ago and the design of the French doors is poor they don't close properly, and the icemaker is just awful at dispensing ice. Not to mention we bought the Samsung washer and dryer and the motor just went out on the dryer at 18 months old. No more Samsung for my family.
Reviewed April 9, 2016
The ice builds up on the back panel of the inside of this fridge. You have to defrost the fridge every 6 months!!!
Reviewed April 7, 2016
I purchased the RF31FMEDBWW from hhgregg on 8/11/13. Ice maker broke, service date 1/28/14. Ice maker broke, service date 4/22/14. Ice maker broke 6/9/14. Gasket needed replacing 8/12/14. Ice maker broke, repairman coming 4/8/16. Also, the entire time we've had it, the appliance makes extremely LOUD knocks and banging sounds which can be heard throughout the house, and all the repairmen that have been here for other issues say it is "normal." I know several people that have the identical model, and none of them have this problem. Samsung refuses to replace this lemon due to warranty "limitations."
Reviewed April 4, 2016
Samsung refrigerator model # RF217ACRS has water build up in veg storage drawers. Refrigerator is only 18 months old. Have needed to call for repairs in past, but now is out of warranty. We own many other Samsung appliances in two homes and very satisfied except for the one refrigerator. Samsung should do a recall on this, as it is a complaint common to this model.
Reviewed March 31, 2016
Purchased refrigerator in BLACK finish (RF28HMEDBBC) to coordinate with other appliances in my kitchen. Upon setup by delivery personnel I find surface scratches on the face of the doors that are in even patterns, they agree must be from rubbing during shipping. The salesperson from Lowe's agreed to order new doors. Before doing any cleaning of the surface I referred to manual and used only recommended method of cleaning which is damp cloth followed by dry soft cloth. This method leaves swirls on finish plus near the handles I see new scratches apparently from fingernails that have swiped the door while reaching for the handle to open it (nothing else has been near that area except my hands). Also manual suggests polishing the surface once or twice a year but does not say with what product. I called Samsung and they could give me no answer to what product they recommend.
The new doors arrive with another series of scratched patterns so obviously the finish is not durable at all! None of my other black appliances (other brands) have any marks and are several years old. Lowe's is willing to again order new doors or swap out for another brand. I am writing this as a buyer beware notice and curious if others have had similar issues.
Reviewed March 30, 2016
Don't be fooled ... as we were by salespeople who tell you that Samsung appliances are "top of the line". We bought a front loader washer/dryer and French door refrigerator less than six years ago. All three appliances have been repaired at least once. The refrigerator, however, should be singled out as a LEMON -- we continue to have the same problem. We even went so far as to buy the extended warranty which (shockingly) expired last May. Samsung? Never again.
Reviewed March 30, 2016
I purchased this product (Side by Side Show Case Refrigerator) in December thinking I was getting a good reliable product. Needless to say I had a problem with frost building up in the freezer in a so call frost free refrigerator. Samsung would continue to state that it was normal that seems to be their line they use so they do not have to replace. I had the problem right away. If they send someone out three times for the same thing policy is that they need to replace if can't repair. So if they can't replace it they will tell you it's normal so they won't have to replace.
I had another problem with the ice maker crushing the ice in cube mode. Of course I was told that this is normal too. I was able to get it replaced by Home Depot after having numerous contacts and pictures and technicians coming out. I was hoping that was going to be the last of my nightmare but that is not the case. The new replacement 2/23/2016 does the same thing. They replaced the hinges cause the door make a grinding noise. I was told to give it 3 weeks to settle. So far it still is making the same noise.
Now with the frost in the freezer and the ice crunching ice in cube setting and now there is moisture building inside the containers in the fridge. Now from the reviews and my experience it's going to be a unpleasant battle with Samsung not standing by their product. I would think twice about purchasing this product because if you have any problems you more then likely would have to deal with it. If Samsung know that these are known issues they should make it known to the consumers and if not then stand by their products.
Reviewed March 30, 2016
Purchased Samsung model RF263AEBP french door less than 2 yrs back of refrigerator inside where fan is froze. Had repairman come out and he put some type of foil on it and the fan started working again, cost 200.00. Now 3/29/16 it started again. Wonder how much it will be this time. I would not recommend Samsung to anyone!!!
Reviewed March 29, 2016
We purchased an expensive Samsung refrigerator (model # RFG297AAWP). If any water from the water dispenser does not make it into the cup, it leaks behind the clear protective plastic coating on the refrigerator door. (Obviously it was not sealed properly... a manufacturers defect.) The water leaves unsightly stains on the refrigerator door that cannot be cleaned (because it is behind the plastic coating). It is embarrassing to have company over because the refrigerator looks filthy. It's frustrating that it is not cleanable. Samsung accepts no responsibility for this because they claim it is cosmetic in nature. Yes, my refrigerator still keeps the food cold... but it looks horrendous!
Furthermore, Samsung has since changed the door. I was willing to pay $300 for a new door even though the issue was Samsung's fault. However, the replacement door does not match the other door. Samsung changed the look of the doors. (The new door is more squared off and less rounded, plus the handle is higher than the handle on the second door.) My only option is to replace BOTH doors at $600. Samsung claims no responsibility and will do nothing other than let me know it's my problem to deal with. Never buy a Samsung refrigerator. Their customer service is poor and they accept responsibility for nothing! I'm done with Samsung!
Reviewed March 27, 2016
This is follow-up to reviews of 10/30/14 and 11/8/15: Five year warranty company insisted on repair again. This last repair was a total different "fix" from previous two "fixes" which were the same. This time the "fix" lasted about 4 1/2 months. On Friday last week I emptied approx one cup of water out of each veggie bin. Since the last fix the unit has been making more strange noises than ever before. Some of the noises are like a .22 cal. shot and loud enough to wake me up at night. I contacted the extended warranty company, report the problem again and again they insisted on repair. I told them NO MORE REPAIRS!!! I want it out of my home. They promised to have a manager call me on Monday or Tuesday 3/28 - 3/29/16. If they will not honor the terms of the agreement and refund my money, I will have no choice but to junk the Samsung unit and purchase another brand at my own expense!!!
Reviewed March 27, 2016
I have made the mistake of purchasing Samsung appliances in the last 2 years. Within the first year, the washing machine broke. After several calls to Samsung, a service technician came to our house to repair the machine. At this time, the technician reported back to Samsung that the washer needed to be replaced. I realized at that point that our situation was looking like the beginning of a nightmare. After several conversations between the service technician and Samsung, our machine was finally replaced. We also purchased a Samsung dishwasher. Within 13 months I had to hire a service technician to replace the thermostat (error 1E, 3E) for 282.50. Now, almost another later, another error OE. I will NEVER buy anything Samsung EVER again!
Reviewed March 26, 2016
This is the third time in less than 2 years that we have had to order replacement parts for what we thought was a fantastic product. First in 13 months after purchase the left vegetable drawer had to be replaced because a piece broke off, then 6 months later one of the door bins on the right refrigerator door cracked and broke. Today I have ordered hinges for both the left and right vegetable drawers which have cracked pieces. We are 2 senior citizens and do not abuse our refrigerator or have an overabundance of food in the drawers but I will NEVER buy another one of your products. They are cheaply made and I might add quite expensive.
Reviewed March 25, 2016
We purchased a new refrigerator for thousands of dollars, only to get it home and the cooler doesn't cool. The freezer, ice maker, and water work but the cooler doesn't. I called them and they sent out a repairman and he didn't fix it. Called back and they said he would come again but he never did. Samsung won't find anyone else. 2 weeks I've been trying to get this fixed.
Reviewed March 25, 2016
I purchased a side by side Samsung refrigerator Aug 2013 and believe me it has been nothing but trouble. I will never purchase nothing with that name Samsung on it. This is already the third time I have had to get this refrigerator fix and now I am sitting here waiting on them to order parts again for this piece of junk. I have truly had it with this Samsung piece of a junk refrigerator model RS261MDRS/XAA.
Reviewed March 24, 2016
In late 2011 we bought the Samsung side-by-side fridge (RS265TD) on the basis of a top rating from a consumer magazine, so wanted the matching stove, dishwasher, microwave, washer and dryer at the same time. Not only was the consumer magazine wrong about the fridge, the microwave, dishwasher and washer all have issues or needed repairs. So far (knock on wood) the dryer and range haven't broken.
The microwave had to be repaired twice for the same problem which ended up costing $50 more than the price we originally paid for it. The fridge was replaced three times before Samsung finally admitted a manufacturing issue that caused the water line to the ice maker to freeze. A new freezer door was eventually installed with the corrected water line.
The dishwasher drain pump failed after two years, and the washer is rusting at the bleach dispenser and detergent/softener holder. Once again Samsung claimed no responsibility. We live in a low humidity area (desert) so it's not possible that we caused the problem. Not only has it been costly for repairs, but we wasted close to a hundred hours dealing with Samsung. Their support is abysmal, they make it as difficult as possible to even communicate with them - then all you get are stock answers. Requests to escalate to Executive Customer Relations are ignored, or delayed to the point you can do without your broken appliance and end up paying yourself. Samsung is by far the worst company I've dealt with in 50 years, and as far as major appliances they have the worst quality of any we have ever purchased.
Reviewed March 23, 2016
I purchased my Samsung French Door Refrigerator for Home Depot September 2014. It was running fine until I noticed paint bubbling on the edge of the door. I contacted Samsung September 2015 - it was several days before the anniversary of the refrigerator delivery date. I advised the door with the ice dispenser paint is bubbling along the edge. I sent photos. Samsung declared it cosmetic damage. I was not satisfied. They said to have a tech come out and inspect. Budget Appliance came out and said, "yes the door was defective." They suggested a replacement of the unit as they believed it was not sound. Samsung refused. I contacted Better Business Bureau. After BBB contacted Samsung they agreed to pay for replacement parts and I the cost of labor. Another technician came out on March 1, 2016 and said "yes the door needed to be replaced."
I received a new door on March 16 and I refused it because it was black. I have spent countless hours trying to resolve this issue and Samsung could have resolved the issue promptly with either a new refrigerator or door. Now according to the parts department it may take up to 8 weeks to get the replacement door in white. It will be May 2016 before this is even close to being taken care of. Samsung expects me to pay almost $300 in labor because of the faulty design. Do not buy Samsung appliances. Their customer service is rude and their service company they use is in Bogota, Columbia. They took over 4 days to track the wrong part that was ordered.
Reviewed March 21, 2016
Faulty product and stops while still in cycle. Expressed concern over the safety issue with the water draining and of possible electrocution and they were not at all concerned. I have a home full of Samsung products but will never purchase another product from this company ever again.
Reviewed March 19, 2016
Horrible. Spent thousands on the refrigerator and now I see filter light on and learn I need to spend $45 every 6 months to replace water filter. Also, microwave filter needs to be replaced every 6 months as well- only $11 for that. Why didn't the Lowe's salesman tell me I would need to spend additional money every 6 months and replace these filters? Also, when I called customer service I needed to ask him to spell out what he was saying because I could not understand a word. Not sure which country I reached but it sure wasn't the US. I will not even go into the fact that I also bought a Samsung electric oven/cooktop and needed to replace the cooktop after 3 months because it cracked. Samsung products are horrible. I will never purchase another Samsung appliance again.
Reviewed March 19, 2016
19 days without a fridge is not acceptable. Over 13 phone calls to Samsung and being hung up on 4 different times only to have to call back to get resolution, that I have not gotten. I am now told it will be another 3-5 business days before I will be contacted to receive a replacement fridge. 24-29 days and no fridge is completely unacceptable. Someone has dropped the ball and no one wants to take ownership. They only want to say they are sorry. I asked if their CEO's fridge went out if he would have waited this long to have his/her fridge replaced. I bet the answer to this is absolutely not. They probably would have had it replaced within the week.
I now am resorted to living out of a cooler with ice so my kids can have milk and cheese, and eating out because it is so wasteful to buy a meal to prep only to have the items spoil because there is no freezer to put my stuff in or a large fridge to put these daily staples in. Who wants to pay for my spoiled food? Not Samsung. Who wants to reimburse me for the need to eat out? Not Samsung. Who wants to replace my fridge in a timely manner? Not Samsung. Who wants to pay for my gas to have drive into town daily to get food? Not Samsung. Who is going to pay for all my wasted hours spent dealing with this debacle? Not Samsung! What recourse of action do I have aside of contacting BBB and filing a complaint? Help!
Reviewed March 18, 2016
This will be the 3rd time they have been here to repair my ice maker. Still not fix... I am so disappointed in them. They told me to not use my energy button... Never turn it on. Isn't that deceiving the customers? We paid for that damn button. It's time for a lawyer. Tired of being upset with this.
Reviewed March 18, 2016
I have a Samsung side by side, four drawer refrigerator bought in July 2013 and have had trouble with the ice maker since then. The ice maker freezes up every couple weeks. I use a hair dryer to melt the ice from the mechanism. I have problems with the ice getting clogged up and will not dispense. Another problem is that it does not matter which setting the dispenser is on, crushed or cubed I only get crushed ice. I do love the refrigerator with the fourth drawer temperature adjustment. I keep drinks in the drawer and the grandkids do not have to open the doors. Otherwise the refrigerator is just a refrigerator.
Reviewed March 17, 2016
I purchased a refrigerator, dishwasher, microwave, and stove from Lowe's in Baton Rouge Millerville location. The fridge had hole in water line to ice maker. The stove made noises. The rollers on top tray of dishwasher fell off. When I say junk it's harsh but that is exactly what it is. Lowe's sent another fridge and it's making noises. On top of their products being junk they had a promotion going on at the time I bought the appliance which I purchased all four at once. Thirty-two hundred dollars worth to mail in recipes and we would receive a free 32 inch Samsung tv. I received a letter back stating that we did not meet the criteria to receive the television. Wow not surprised. I contacted Lowe's for their help and reached dead end after dead end. I can truly say this, "Their appliances are junk and I will never buy any of their products."
Reviewed March 15, 2016
We purchased a Samsung refrigerator model RF28HFEDBSR/AA Sept 2014 and now the ice maker is not working and water leaks from the ice/water dispenser. Also the front strip between the French doors is broken. Called Samsung customer service, shameful... Takes forever to get through and they are of no help. Paid $2000. Never buy a Samsung appliance especially a refrigerator. You'll be sorry.
Reviewed March 14, 2016
I purchased a new Samsung refrigerator, RS265TDWP, on 8/20/2012 from my local Best Buy and I did not purchase the extended warranty on it. It stopped cooling the refrigerator section on 3/10/2016, 3 years and 6 months old and in less than 24 hours box went from 34* to 54* causing me to scramble to save contents and make plans for service/repairs heading into the weekend. I called the phone number inside the refrigerator which stated it was for factory guaranteed repairs or accessories and did receive prompt response from whoever they were on the East Coast. However the local repair service they told me would be contacting me in 24-72 hours on the West Coast to perform repairs had a number of not so favorable reviews when I researched them online locally. Being out of warranty and with no extended warranty I knew I would be responsible for all repair cost.
After thinking about the reviews for about 5-6 hours on a Friday afternoon I went another direction. I had another repair service person working on my refrigerator by 5:30 that evening and he told me the story of the notoriously lousy Samsung Refrigerator saga regarding this problem. His comment prior to starting, frozen evaporation fan, frozen coils, etc., etc. Findings once began work, evaporation fan motor frozen stuck, evaporation coils frozen over, insulation saturated (ruined), unit needs manual defrosting, back panel unit needs replacing.
Because he sees this all the time, he stocked Samsung back panel in his service vehicle, good for me I guess, at least I did not have to wait another week for parts to come. He had job completed in about an hour and repairs totaled $411.09. Buyer Beware the internet is full of similar stories regarding Samsung refrigerators and this freezing over problem. Many have been a class action lawsuit filed against Samsung for this. My suggestion, do not buy Samsung Refrigerators without doing your homework and really investigating this issue.
Reviewed March 14, 2016
We had our Samsung French Door refrigerator for about six months when the ice maker would not stop making ice when the bucket was full and then get jammed up with ice up at the top of the maker. After clearing the ice and resetting the maker multiple times, I called Samsung. The phone tech was very hard to understand, since he was from India (although he was always polite). He walked me through several resets and then, instead of sending a service tech as I requested, he had me turn the ice maker off for several days and then turn it back on and reset it with the intent of clearing the machine. It did not work. More jamming of ice.
Today I called service again and they are sending a service tech with a new ice maker. I will update my experience after the install and a reasonable time to see if it functions correctly. However, I do not feel it was appropriate for them to postpone service when the problem had persisted for almost a month prior to my call and I am not pleased that the ice maker failed when the refrigerator is only six months old.
Reviewed March 12, 2016
This Samsung Model RF26XAEWP refrigerator is 5 years old and has a constant problem with noise. The compressor was replaced after 1.5 years and the problem still continues. Ice always builds up on the back of the refrigerator, water collects at the bottom under the veggie drawers and the cycle continues. I've added an extended service contract on this refrigerator and gets looked at now every three months with the same problem. I just spent 6 hours defrosting this self defrosting refrigerator and got 8 cups of water out of it. No water leaking, just ice build up. After it was completely defrosted I plugged it back in and the noise continues. It will do this until the repairman shows and then it will stop. Samsung cannot make good refrigerators or repair them. Waste of money.
Reviewed March 10, 2016
We purchased a Samsung side-by-side two years ago and the upper ice-maker started freezing up so we called Lowe's for repair. The repairman came out and said "it has been a continuing issue with this refrigerator" so he attempted a "fix" because that was all he was allowed to do. We then had to call and request a second time and he said he would have to order parts (that would take a long time to get because of so many being broken). We have now been waiting a over a month with our refrigerator pulled out because the fans can make horrible noises that we cannot endure so we unplug it for a period of time. The service by Samsung is horrible and we could only give a negative response to anyone who wants this refrigerator.
Reviewed March 8, 2016
Bought in 11/14. Ice maker quit working in july 2015. Called Lowes, service person out and stated the ice maker recalled on this model RF260beaesr/aa. French doors with ice maker in freezer bottom. February 2016 ice maker not working again. Repairman on way to house, ice maker working again before he arrived. 3/2 ice maker quit again. Call to Lowes. Will wait for diagnosis of problem. Calls to Samsung go to Dominican Republic. I am unable to understand the person/language barrier. Would like to talk with a US person in regards to the problem with the ice maker. I am guessing it is a flawed system and the part used in September was not the correct part of fix the problem.
Reviewed March 7, 2016
We will never buy any Samsung appliances after our experience with them. We bought the Samsung RS22HDHPNSR/AA Refrigerator and within 2 months the ice maker stopped working. That is something we could live with. Then 1 year later, I noticed the freezer was defrosting and everything in the refrigerator was warm. Lights and power still worked but it was no longer cooling. We lost all of our food and I tried calling Samsung support but was directed to calling back during business hours. We are family of 5 with three small children, including a baby so not having a working refrigerator is stressful.
My husband and I could not find a company open on the weekend that could service a Samsung. Two days later was a Monday and we finally got in touch with Samsung but our refrigerator was 1 year and 2 months old, not covered under warranty. They sent an appliance company, which we had to pay, for them to tell us the cooling system went out and no one can fix it. We told Samsung and they said they will do research since the cooling system is under warranty for 5 years. Still no word after numerous calls, holds, and terrible customer service. Finally they got back to us with no one can fix it, that we can submit our receipts for reimbursement, which we did. Then we moved ahead with buying a new refrigerator (different brand this time!) because it had already been 1 week without one and that is hard to do with small kids. Lowe's was extremely helpful and hauled away the old one.
We had to follow-up with Samsung AGAIN regarding the receipt/reimbursement. Terrible customer service, hold times for 40 minutes and longer, and they tell us they got our receipts and to hold onto the broken machine. Never once at the start of this process did they share that policy. We tried to track down its location with Lowe's (Lowe's again was extremely helpful) and find out it went to the same company who did the service call called that company and it had already been recycled.
I called Samsung with again terrible customer service and they just keep repeating the policy even though we were told once we submitted our receipts everything was done. I asked if they hauled away the broken (dangerous machine with Freon in it) and they said Samsung does not provide that service that, I should have put it on my front porch. So I asked if they pay condo association fees for having broken and dangerous appliances outside my townhouse. What about the food we lost? Not to mention the stress and poor customer service, I would never recommend buying a Samsung anything to anyone. Samsung sells expensive refrigerators that stop working after 1 year and have the worst customer service I have ever experienced.
Reviewed March 7, 2016
Bought this fridge brand new 13 months ago from Lowe's. We are not very happy with this design as the french doors close somewhat difficult and often get stuck. That is minor compared to parts breaking so quickly. One of the shelves in the door (door bin) fell out of the fridge last week and the contents shattered on our kitchen floor. Minor damage to our floor also occurred. When I called Samsung, they stated the fridge was long out of warranty. I checked the tags and sure enough the fridge was 3 years old. Bottom line is, Samsung honors purchase date for warranty but I'm over by 3 weeks. "So sorry" they said and offered Samsung parts number. This is an utter joke all around!
Reviewed March 6, 2016
We bought a Samsung side by side refrigerator on July 2013. We were so proud to get a top-notch refrigerator, with cold water and ice maker. Six months later the food in the refrigerator started freezing. We remedied it with turning the temp indicator all the way down. It still froze some of the food. We threw away countless heads of frozen lettuce and frozen tomatoes. We still were not very upset, thinking it was only temporary.
A year and 2 weeks later, there started to be a grinding noise from behind the freezer. The warranty had expired so we called a repairman. He was here looking at the fridge for about 1 half hour, and I asked him what the problem was. He said, "The main problem is you bought a Samsung." I didn't understand. Now he said the whole back end of the freezer compartment is completely iced over and the evaporator fan is burned out. He said it would take 2 or 3 weeks to get a part. It remedied a part of the problem, but now it keeps freezing over and we have to manually defrost it every 3 weeks. We have to wait for all the ice to melt and put towels on the floor around it to keep from damaging the floor.
We have decided to live with this problem until we can save up enough money to buy a new refrigerator. We don't think it will be a Samsung. We bought a 55 inch Samsung Ultra High Definition Television 2 and half years ago. We couldn't be any happier with the clear picture and excellent sound. Our suggestion to Samsung would be to get out of the appliance business and stick to making goods that you do best. Our trust is broken with the snazzy-looking refrigerator with all the bells and whistles.
Reviewed March 6, 2016
Refrigerator is three year old and cost about $2000. Last week the evaporator fan (inside of the refrigerator) started getting noisy. After looking online and discovering that this is a common issue I contacted the support people at Samsung. I received a canned response that said it could be caused by lots of things. They recommended that I unplug the refrigerator for 24 hours to let the evaporator thaw and for the ice to melt. If it happens again I'm supposed to call for a repair appointment. We had to move all of our contents out of the refrigerator to let the evaporator thaw before we could get the cover off to clean out the drain. This is a really poor product backed up by offshore support auto responders. For your next refrigerator purchase choose any product other than Samsung.
Reviewed March 1, 2016
Beware of Samsung appliances. The only good outcome of the whole experience was that my refrigerator broke and could not be repaired 2 months before my 1 year warranty expired. Customer service was atrocious. I will never purchase a Samsung product, of any kind, ever again.
Reviewed March 1, 2016
My complaint no. **. Samsung refrigerator broke down after just 1.5 years in service. When you call the customer care they happily say that your warranty has expired and inform that you have to pay INR 400 for the service engineer to visit and analyze the fault first. And imagine the pain when you have to hear one service engineer tells you that the coil is spoilt and gas is leaking, and that you have to pay INR 4000 to rectify these, for a product you paid INR 14000 just 1.5 years back. Over and above this, they say they have no backup spares and it will take 6 days to get it from Delhi (!) in India in a hot and humid climate. Imagine how to manage food without cooling options at home? The call centre is pathetic... Pls. don't buy Samsung home appliances. That customer care execs are sweet spoken, and will speak a lot of Hindi and English but are unable to provide a solution.
In spite of making daily calls and telling them that I cannot afford to wait for 6 days, they will make empty promises that they will resolve this "as soon as possible" but it's just a formality and they make no attempts to solve your problems... Your product fails within 1.5 years of purchase. It takes 6 to 7 days for spares to be available. It costs 30% of the product basic price to repair your product just within 1.5 years of purchase. Over and above imagine the pain and agony customer has to go through because there is no cooling option for food at home. At this rate I could have easily purchased a fridge from a roadside vendor who would have given better services than Samsung at half the rate. Give me 1 reason why should customer buy Samsung product for double the rate for such pathetic services. Now you know why Samsung’s mobile phone business is suffering. I am pretty confident their appliances division will be meet the same fate…
Reviewed March 1, 2016
I want to send off my feelings that I have about this new SAMSUNG RS25H5000WW 1615 2-29-16 side by side refrigerator. I feel extremely positive that we have made a good choice and would like to be able to update my "comments" yearly to show that each year the choice we have made is still EXCELLENT.
Reviewed Feb. 25, 2016
AVOID SAMSUNG FRIDGES AND FAMOUS TATE! I wish I could have run away from this scenario prior to purchasing this product! We haven't been happy since we bought this product or dealing with the company that we purchased it from! NO HELP - We are sooo disappointed and will never deal with Samsung products ever again! If someone states that they will refund you for a product if you are not happy with it, GET IT IN WRITING! Five (5) service calls since September 2015 and we purchased the extended warranty... We haven't even made it past the first year!!! AWFUL PRODUCT AND SERVICE!
Reviewed Feb. 24, 2016
We've owned a number of Samsung products from washer/dryer units to dishwashers and microwaves. Our family has been pleased with the quality of those products. The refrigerators are another story altogether. About 6 months after getting our stainless Samsung fridge, the front of both doors began rusting. This seemed absurd and I called Samsung expecting some kind of answer and/or assistance in dealing with this. Wrong!
Not only did their "customer service" team insist that this was purely a cosmetic problem so not covered under any kind of product warranty, but when I escalated this to a specialty department, I was told that nothing would/could be done, the problem was mine, and basically "too bad." A fridge should not rust after a few years let alone a few months. This was shocking. I'm now totally turned off the Samsung brand and will no longer be purchasing their products. When I said this to the service team, their response was "oh well." Nice.
Reviewed Feb. 24, 2016
Seven service calls in the first 2 years. Repair man said "Samsung does not design them correctly and the ice maker will never work." He was right. I have to use a blow dryer and an ice pick every weekend to defrost and keep it going so we can have ice. DO NOT BUY a Samsung refrigerator - do your homework and buy one that has good reviews.
Reviewed Feb. 23, 2016
We purchased 6 Samsung appliances for two new units before Christmas of 2015 and took delivery in the beginning of February 2016. It is a brand new house, brand new appliances. When we peel the protective film off the door, a dent was discovered. Call Samsung, they quoted us the 48 hour policy which stated that if there was anything wrong cosmetically with the Fridge, it must be reported within 48 hours. This policy was never communicated to us. If this policy is so important, it should have been communicated to us at time of purchase and again at the point of delivery.
The fridge was delivered at the end of the day. The plumber that was to install the fridge was on holiday until a week later, we did not want to peel off the protective film until the fridge is installed and move into the proper location. When the film was peeled off there was a dent on the door which was clearly a factory mishap and there is nothing they will do. Extremely frustrating and disappointing with the whole experience.
Reviewed Feb. 22, 2016
I bought new Samsung appliances one and a half years ago. They are now out of their one year warranty. My refrigerator started making a loud noise about three weeks ago. I could not get a repair until three weeks later. $239.00 dollar repair because the unit froze up. Samsung would not do anything about it. I expect to service my car after it is that old but not my refrigerator. And there is no guarantee that it won't do it again. Also our new Samsung washer already has a broken piece on it. Poor design. I stand behind my work when I build someone a kitchen and I think Samsung should do the same. I would not recommend their products to any of my clients or anyone for that matter. Why is it you always have these problems with larger corporations?
Reviewed Feb. 21, 2016
I have bought microwave, fridge, cell phones, stove, dishwasher and TV. All Samsung. The only thing working good is the TV, everything else started breaking down a year after we bought. We have become experts in fixing the fridge because the service on them sucks. You get the tech come over and they say they have no clue about them and charge you. And same problem occur 2 weeks later. Would never buy Samsung again.
Reviewed Feb. 19, 2016
Thinking of a Samsung fridge? Stop, turn, and run away as fast as you can. Compressor on our 6 month old unit began failing nearly two months ago. Terribly loud noises coming from compressor. Over 2 dozen calls to "customer service" resulted in a list of stupid hoops to jump through. "Level the appliance, reset temp, buy and replace water filter..." Blah, blah, blah. After 4 weeks, they finally sent technician to look at it. I was told noise was coming from inside compressor (duh) and that there was nothing he could do with it. 3 more weeks passed with no followup from Samsung.
So three days ago, fridge totally shot craps. $300 worth of food ruined. Now I'm pissed. So now they opened up a 4th "case number", and are going to send a repair technician. Problem is, the repair company listed on service confirmation is same company that visited us first time. The same company that is not equipped to work on internal elements of the unit. Meanwhile, we're living out of coolers. These people are by far THE WORST I have EVER dealt with in my life. No class, crappy products. Clueless. I no longer want it fixed. I want the piece of crap out of my house. I will never again buy any Samsung branded product. Where can I sign on to a class action suit?
Reviewed Feb. 16, 2016
Leaking, freezing, no water coming from dispenser, too much ice in icemaker, overflow... Now wood floor damage!! To top it off, it seems it cannot be fixed permanently. I guess the best thing we can all do is to REFUSE TO PURCHASE SAMSUNG PRODUCTS ever again. Samsung does not stand by their products, they have terrible customer service, and they do not redesign their products to improve a known problem. Junk!
Reviewed Feb. 16, 2016
When you spend over $3,000.00 on a top of the line refrigerator, you have certain expectations. We bought a Samsung French Door Refrigerator about a year ago. Model RF31FMESBBSR/AA. Do not waste your money on this refrigerator. I spent two days searching and comparing. I wish I had instead spent 2 minutes on this site. Ice Master is what they call the ice maker. It is a piece of crap. Small cubes that dispense out painfully slow. After about 6 months, the ice compartment started getting cracks in it. Now, ice maker freezes and stops working about every other week. I have to melt the ice with a hair dryer to get it going again.
Also - door bins started breaking after 3 months. All but one are now broken. They tried to make these pretty, instead of functional. 3 pieces - plexiglass, plastic, and a metal band that holds the plexiglass in place. Once the cheap/thin plexi cracks and breaks, the band falls off. Warranty procedure is an absolute joke. Stay away from Samsung. It looks way better than it works.
Reviewed Feb. 16, 2016
My Samsung refrigerator is about 4 y/o and started leaking from the ice maker. It flooded part of my house. I contacted Samsung who said they would consider paying for damage and send someone out within 1-2 business days. On day 2 I received a call to set up an appointment. We set it for the next day in the morning. I took off work to do this and the next morning I received a call saying they would be here later in the afternoon. I explained they set up the appointment for am not pm and they didn't care. I explained I wouldn't be home and they didn't care. I would have to reschedule and go even longer without a refrigerator.
This whole process has been a headache. The people have been less than nice at best and this just tops it off. I bought new Samsung refrigerator and washer/dryer set about the same time and the last 2 months have had issues with all of them. If I had known they wouldn't last past 4 years I wouldn't have bought them. It is very difficult to find a Samsung repairman in Houston. Nobody wants to work on them. I called several companies that won't touch them. They say they have too many issues fixing and getting parts for them. I will no longer purchase any Samsung product. Not worth the hassle or the money apparently.
Reviewed Feb. 15, 2016
RS265TDRS - We have been monitoring the refrig temp for a week because the liquids seemed cool but not cold when the temp was set at 38 D.F. and the display monitoring inside temp when you open the refrigerator door always read 38 D.F. Lowered the temp to 34 D.F. And monitored the refrig for two days. The display always says 34 D.F. on the outside when you open door but the thermometers we put inside have been well above 44 D.F. for two days and as high as 48 D.F.
Thermometers placed in a full glass of water inside the refrigerator overnight indicate a temp of 45 D.F. Temp of tomato sauce in frig also above 45 D.F. Putting same 2 thermometers in freezer set at -4d.F. indicates a temp of -3 or - 4 D.F. We are waiting for service and the temperature is now well above 50 D.F. and yet the display that shows the supposed temp in the refrigerator says 36 D.F. when you open the door which is what the temp is set at.
The safety issue is not only there is a design defect that causes the coils in the refrigerator to freeze up but the sensor that lets consumers know what the temp in the box is sending false and misleading temp readings allowing people to think their food is at a safe temp when in fact it is not. Still waiting for service and now the refrigerator is at 60 D.F. and the display is reading 38 D.F. when you open the door. This may go on for days, weeks and even months for some consumers before they realize that they have been eating spoiled food.
Samsung needs to acknowledge design flaws that allow the digital temp display to show normal safe temperatures yet in the refrigerator temperatures are 10-15 degrees f. higher. There are many consumers who have been ripped off and played Russian roulette with food, health and safety because the refrigerator coil freezes, the fan stops working and the air temps in the refrigerator rise unknowingly to the consumer.
If you own a Samsung refrigerator you may have been eating spoiled food for weeks, months or forever if you are not aware of this problem. Calling for everyone on the www to let Samsung know that their negligence in this matter will not be tolerated and consumers will get justice, satisfaction and restitution for the full purchase price including removal and destruction and recycling of all the defective Samsung refrigerators.
Reviewed Feb. 13, 2016
I purchased 3 appliances on February 6, 2015. They totaled over $5000. Today, 6 days out of warranty, the water dispenser stopped working on the refrigerator. We have done everything that needs to be done - according to the manual - and it still is not working. I called customer support and 3 times was disconnected. I finally reached someone and felt I had to speak fast or there would be another disconnect. Each person had my phone number and no one called me back. I went through all of the same things I had done before the phone call.
When they realized I was 6 days out of warranty, they tried to sell me an extended warranty for $400 +. I said that was absurd so they said since I was a good long term customer, they would send me to their executive support department (or some similar name). I am now sitting with a very expensive refrigerator that does NOT dispense water. I have spent the last 2 hours trying to fix this and am very fed up with Samsung. I will NEVER purchase another product from this company again and I have been a long term customer. Another thing, it is very difficult to understand most of your customer service people. There is a disconnect for sure. I was NEVER given a confirmation number, NOTHING.
Reviewed Feb. 12, 2016
Our refrigerator stopped working with what seemed to us a warranty item. We contacted Samsung January 25, 2016 and here are our results: waited a long time on hold, Samsung doubted it was under warranty. Samsung sent certified company to determine if under warranty, who confirmed under warranty. Though they were Samsung certified, they were not warranty work certified and they were supposed to report back to Samsung. Waited a long time on hold, Samsung said their recommended company did not report back. Waited on hold a long time, and Samsung can't schedule a warranty company to fix this for another five days. We have been without a refrigerator for over three weeks. This has not been a good experience for our family of five. We have been without a refrigerator for a long time and no confidence that this company that is supposed to fix the refrigerator will be competent.
Reviewed Feb. 11, 2016
I too bought a Samsung Model RF4287HARS/XAA and spent over $3000 for it while doing a remodel in our kitchen. We designed our kitchen around this (what we thought to be beautiful refrigerator) just to have our new wood floors ruined by this POS! The ice maker dumps ice everywhere. Water runs and freezes under the drawer to the point we can't open the drawer. Then it runs all over the floor and under the fridge. We've called customer service several time to no avail. Biggest junk I've bought!
Reviewed Feb. 10, 2016
I have a loud noise coming from the fan. Plus the ice maker does not stop making when the basket is full.
Reviewed Feb. 8, 2016
We bought a Samsung 2 door refrigerator in May of 2013. The guarantee was up in May of 2015. Nine months later, the flap control which seals the left side door broke and no longer stays open while the door is open. As a result, one must open the right hand door in order to close the left door. I called the number on the inside of the fridge to speak to a Samsung rep. Of course, despite the relatively short time we were over the warranty, there was nothing he could do. He was not even able to provide a line on a replacement part!
Fortunately, we had purchased an extended warranty through Lowe's, the store we bought the fridge from, and the matter should be resolved without cost. While speaking to the rep. at Lowe's, I was informed that this was unfortunately a very common fault with these fridges. I have never had a major appliance break down like this before after such a short period of time. I should think Samsung would wish to protect their good name with a total recall on this issue and replace the flaps with a more durable part if, indeed it is a common occurrence. The rep. at Samsung seemed to know exactly what my problem was as I was trying to describe it. I would strongly suggest to anyone looking to buy a new fridge to steer clear of Samsung. They should stick to making TVs!
Reviewed Feb. 4, 2016
For last 90 days we have been trying to get service on the refrigerator which was purchase from Howard's less than a year ago. Samsung refuse to provide service. They are the worse company to deal with and their service company is even worse. They keep you online forever and hang up on you. I should of never purchase and I would never buy any product from Samsung. If you would not believe me try their customer service line. They denying the purchase receipts to deny any service. They refuse to verify information with Howard because they do not want to provide service.
Reviewed Feb. 4, 2016
We purchased our fridge Jan 2014 and at first happy with it. Year and a half later the noise started. I could see through the small holes on the inside back, it was frozen over. Ice was coming through the small holes. The noise was awful. Then it quit cooling and the top ice maker quit. Repairman said it had frozen up and the fan that blows the cold air out into the fridge had gone out. The ice maker had quit because it also was frozen over. He took the ice maker drawer out and it was a solid sheet of ice. He thawed it out and it began working again. Not sure for how long.
He told me this was a bad problem and it wasn't worth replacing if it didn't start back working after being thawed. Fortunately it did begin making ice again. I guess in the future I will just thaw the ice maker out when it quits again. He ordered another fan, and as a note it was on back order and it took them from Oct to Jan for the part to come in. Now a month later the noise has started again. So I will be calling a repairman again. Not sure what he will say this time. I would not recommend anyone buying a Samsung refrigerator. My brother had bought this same fridge around the same time I did, and it has done the same thing with them. Terrible noise and replacing the fan. His ice maker has gone out 3 times and they have replaced it each time. Why would they continue making this piece of junk? I can't believe I paid 2000 for such this crap. Stay away from Samsung refrigerators model RF28HFEDTSR/AA.
Reviewed Feb. 3, 2016
We purchased the Samsung french door refrigerator Model RF267ABRS in May of 2009. We bought an extended warranty from Lowe's at the time of purchase which was a good thing!! Within 6 months we started having problems with ice forming underneath the deli drawer and out of the holes in the inside, back of refrigerator. We called the warranty company and they sent out a technician within 2 days. He informed us that this is a common problem with Samsung refrigerators as the drainage tube in the rear of the refrigerator is too small and ices up. He advised us to defrost the refrigerator and he would return IN 4 DAYS, once it was totally defrosted and run a line through the tube to check for blockages.
He advised me to call Samsung regarding this problem. I did call and the service rep told me they had NEVER had this problem with their refrigerators before and refused to do anything about it. I told her it was all over the reviews and she told me they don't read them. (HA-HA)!!! I requested to speak with a Supervisor and was told the same thing. Since that time, I have called them a total of 6 times with no resolution other than being told to DEFROST when this happens!!! I thought I was buying a FROST-FREE REFRIGERATOR but Samsung seems to think otherwise, taking no responsibility for their product. Six months later, the same thing happened.
This time before the warranty company would not send anyone out until the refrigerator was DEFROSTED FOR 4 DAYS. He came out and again ran a line through the tube and left. Since then, this piece of junk freezes up every 4 months and has to be totally defrosted for 4 days to de-ice it. I will never buy anything from Samsung again as they do not stand behind their products. To have paid the amount of $$$ on this and have them completely ignore the problem is poor business practice and tells a lot about the company and how it is run. NEVER AGAIN!
Reviewed Feb. 3, 2016
Our fridge is not 2 years old. Within the warranty period it started making really loud, scare the dogs, popping noises and the water dispenser began dripping. Samsung claimed this was normal. This continued and after 3-4 calls to Samsung with no change in their response the 1 year warranty expired. The ice machine went out 2 days after the warranty expired and we called Samsung once again and we're told they needed to send someone out.
Service repair company came out and told us this is a known Samsung issue and they won't do anything about it and we would have to purchase an additional warranty to the tune of $475.00 to have this covered. They made what repairs they could and said it would probably not work. Needless to say, the repair did not work and we've had issues with the ice machine and dripping water dispenser for almost 2 years now. Samsung refuses to address this issue. I will never buy a Samsung product again and suggest that no one else does. I have several friends with similar model refrigerators and they have the same frustrating issues.
Reviewed Feb. 3, 2016
I bought a Samsung French door fridge and it is the worst ever. The fridge warms up and is full of ice. We clean the ice and it happened again. Now it makes a loud noise and when we open the doors the noise stops. The freezer becomes full of ice and stops to work as well. I have been dealing with Samsung and the technicians. It is the worst experience ever. It has been over 2 months that I am without a fridge and they are delaying and not replacing my fridge. The technician came a few times and the fridge is still not fixed. I am very tired of dealing with Samsung company. The product is rubbish and the service is not there. I wish I never bought the Samsung fridge.
Reviewed Feb. 3, 2016
I bought my Samsung refrigerator in 2013. I paid nearly $2000 for this and thought it would last. WRONG! The bottom freezer would ice up and leak constantly. Then Dec 4, 2015 the freezer part just stopped working, ruined the food I had. I called Samsung and their answer was to call a service tech that I would have to pay for. I just left it alone as I had a deep freezer. Just hoped the fridge part would continue to work. Well as of today February 2, 2016 it has quit as well. I again called Samsung and no kidding was on phone for over an hour only to be told "Too bad. Sorry for the inconvenience but we are not fixing it." What a crock! I have had cell phones which are Samsung last longer than this refrigerator. So off I went to Lowe's, bought just the plain Jane side by side for 856 by Frigidaire. Certainly will NEVER BUY Samsung again... I hope you take my advice and steer clear of Samsung refrigerators.
Reviewed Feb. 2, 2016
The LOUD popping and BOOM noises! Samsung needs to be held responsible for selling and continuing to sell defective refrigerators for years it seems. I have model RF263BEAESR and the noises sometimes make me jump out of bed! I see after reading many reviews here, that so many people have this same problem. Service is coming out again to fix it, but the fix lasts a week, so what good is that? I bought it from Best Buy with all the rest of the appliances. It's a year of hell now and I am thinking about just contacting the credit card company and let them fight between themselves. I don't even want a new Samsung fridge in return. I want a comparable new one from a total different brand!!! THE WORST!!!
Reviewed Feb. 2, 2016
Have had this refrigerator since 2006, bought warranty. Have had refrigerator leak water since we bought this. No one has been able to repair it and have had 4 repairs on this appliance. The ice maker for cubed ice no longer works and I have called Samsung several times to stand by their product but to no avail. The company wants to sell me another warranty which more money has to come out of our pockets. Never again will I buy Samsung appliances ever...
Reviewed Feb. 1, 2016
Purchased 11/15. Nothing but problems. Goes into defrost mode on its own. I have to check twice daily. If it does start defrosting then I have to "boot" the system, unplug and restart. Samsung sets up an appointment with their service company who calls and then advises that since the unit is now working nothing they can do. I guess I'm supposed to leave the food defrost and spoil since the last time this happened was on a Friday evening and the service company wasn't able to come until the next Friday. Samsung will not replace unit even though I have called them each time this has happened. Not worth the $2600 price tag - looks nice, but is a piece of junk!
Reviewed Feb. 1, 2016
On the evening of 1-15-16 we noticed our refrigerated items did not seem cool. Since this was a Friday evening we called first thing on Saturday morning. After waiting an hour on hold and then getting a call center in another country, or at least someone who spoke very broken English, we were given a local repair center to call... of course being the weekend and Monday a Holiday we had to wait until Tuesday. The repair center came out and had to order parts.
On 1-27-16 the repair center came out with new boards and a compressor. The poor guy worked on this thing for over 5 hours and was not able to repair it. He was in contact with Samsung on the phone and after the repair guy took pictures and gave Samsung everything they needed he left and said he would follow up in the morning. The repair center did follow up with us and said we had been authorized to receive a new unit since the one we had could not be repaired. We were given an authorization number and told Samsung would call in 12-24 hours to set this up with us.
24 hours later... you guessed it. They never called. I called Samsung since they never called us. Again I am speaking with someone who is not familiar with the English language. They have no clue what we are talking about and transferred me all over the place. The last person I spoke to insisted that I mail in the receipt to them so they could authorize this trade. Are you kidding me!!! I already got an authorization to have this exchanged and am just trying to set up a pick-up delivery time. Well I got an email and have now emailed them my receipt. I was now told it could take up to a week for Samsung to contact me and authorize this. This is my 18th day with NO refrigerator and I will be lucky if they ever call me back to set this up. I guess by then it will be close to a month with no Fridge. DO NOT EVER BUY ANYTHING FROM THIS COMPANY... EVER!
Reviewed Jan. 30, 2016
Bought this Samsung refrigerator December 2013 (RFG298HDRS/XAA). It just turned two. We started having problems six months ago. Leaking, ice build up and not cooling properly. I just received an estimate $409.80 to repair the "BUILT-IN OBSOLESCENCE". The company is an authorized Samsung repair company. Evaporator fan motor, fuse, defrost thermostat + Labor. I will never buy a Samsung refrigerator again!
Reviewed Jan. 30, 2016
I purchased all Samsung Appliances for my new home to include Refrigerator, Dishwasher, Oven and Front Load Washer and Dryer. The Refrigerator (Model RF253BEAESR) came in with dents and I have tried numerous times to get Samsung to repair and they have refused my requests. They sent someone to verify the dents and the repairman did confirm my complaint but Samsung still refuses to repair. Samsung does not stand by their product and I will never purchase Samsung products again.
Reviewed Jan. 29, 2016
DO NOT BUY A SAMSUNG REFRIGERATOR!! The water dispenser on my Samsung refrigerator makes a stuttering, jack-hammer noise. Removing and replacing the filter and bleeding the water line takes care of the problem - for about a week. Then it's back again. 4 calls to Samsung, hours on hold, only resulted in them suggesting that their authorized service contractor, Service Quick, come out to look at the problem - AT MY EXPENSE. I was even told by one Samsung customer service rep that they had never had this complaint before. Really?? Google Samsung Water Dispenser Problems and you will see DOZENS of complaints!
Reviewed Jan. 28, 2016
2016 Samsung Black Stainless Steel Refrigerator - Let me be honest, I love the look and paid the extra money for it. What I don't like is listening to my fridge. Especially a repetitive "extremely" Loud "POP" noise throughout the night. Called Samsung, first they came and leveled the fridge - did not fix the problem! Called again then they sent a tech, showed me the "fine print" stating that the inner linings expand and contract during temperature changes creating this loud noise. My last fridge was half the price and didn't make any noise.
This noise is not from the ice maker and not the ice dropping into the container that is reasonable and understandable. Let me put it in simple terms, If you were to take claw hammer and smack your hardwood floor with a good blow that's what it sounds like. What is really bad is you get to hear it throughout the day and worst in the middle of the night! You don't know if someone is breaking into your home or what. Very disturbing. We spent a lot of money for this. If I knew this model did this as nice as it looks I would have not bought it.
To be fair to Samsung I own their Washer and dryer 3400.00 also a 1000.00 dishwasher and 1200.00 microwave and stove that we are very happy with. So now I have a great looking fridge that makes loud pop noises all day and all night about every hour. It's hard to believe this problem got through any quality control testing from Samsung before selling to the unknowing public. It's just not right and I hope this can be resolved. Help!
Reviewed Jan. 27, 2016
First of all, I want to say that, so far, I have had no problems with my refrigerator. That being said, I wish you would make it EASIER to grip the water filter when it is time to be removed, and replaced. I just had a 2-hour TUG-OF-WAR with the filter, which did NOT want to be removed. The entire surface was slick. Perhaps you could put some rubber grips on future filters. I won't tell you what I had to do to get the damned thing out of its cubby hole. You probably wouldn't approve. PLEASE, PLEASE, PLEASE re-tool this expensive filter to make it more user-friendly. PLEASE.
Reviewed Jan. 27, 2016
Samsung has created a line of refrigerators that are defective and won't create a permanent fix for them. When I called to speak with a service tech they sub out to technicians local to consumers who don't work for Samsung but contract with them to repair their defective appliances. So, they couldn't offer me any guidance or reassurance the problem would be fixed. They told me not to go anywhere for two days because they would put in my service request. Apparently, their service company dropped the ball, never called so when I called on the second day, they said they had called me?
They said to come out was 90.00, the repair was 100.00 and the parts were separate but they couldn't tell me what that would cost. I asked if this patch (repair) would permanently fix the problem, and they said they put a 90-day warranty on it and that is the best they can offer and they wouldn't allow me to speak to a service technician to have my questions answered.
Reviewed Jan. 26, 2016
My Samsung refrigerator broke again. This is the third time since I spent nearly $2000 to buy it new in 2013. But aside from the poor performance of the unit the real problem is the customer service regarding the repair. So far I've called Samsung every day for the past 11 days and I am on hold again now. Apparently Samsung customer service will listen to the problem you are experiencing, very nicely tell you to expect a call within 24-48 business hours and then throw your information in the trash because nothing happens after that. Every day, I have to begin the process again so in this scenario 24 -48 business hours never passes. Don't buy a Samsung refrigerator. They break and no one is interested in fixing it. Or paying for it. Or replacing it unless you want to box it up and ship it off yourself (they actually suggested I do this!!) There are plenty of refrigerator companies. Please benefit from my experience. Do not purchase Samsung.
Reviewed Jan. 26, 2016
Had some noise. Wasn't terrible. More like a low hum. Water started to pool in the crisper drawers. Found the problem and resolution on YouTube. Time consuming but moderately easy. Many wouldn't be able to be as resourceful. It's a design flaw and Samsung should have recalled. Cheap jerks. Door handles were black. My 4-year-old fridge handles look like I've dragged them behind my car for miles on a dirt road. Unfortunate. Otherwise, everything else has been awesome.
Reviewed Jan. 24, 2016
We purchased a Samsung refrigerator, microwave, and dishwasher to upgrade our kitchen. It has not been a year and the refrigerator is having all the problems in the other complaints stated by other people - wow!!! My family is in shocked to see the new product making this loud noise. The third party repairman supposedly fixed the ice maker advising this is a known problem but Samsung continue to put these products on the market - this should be a crime - this is so unfair to the consumers - I am going to write write write and talk talk talk until someone stop these defected refrigerators from being purchased - how many complaints do they have to receive? THE REFRIGERATORS ARE DEFECTED!!!
Reviewed Jan. 23, 2016
This refrigerator has been nothing but a problem. After 3 years, we had to entirely replace the ice maker for over $200 in repairs (not covered by warranty). After 5 years, we had to repair the water dispenser. At exactly, 5 years and 4 months, the freezer died, 1 week later, the refrigerator died. It is out of warranty and Samsung does not provide any support. In our county, there is no longer a Samsung certified repair shop. No one will even touch it. Samsung finally referred us to A&E factory service, more than 40 miles away. They came out to do the diagnostic today (2 weeks after the freezer failed). The repairs for the broken evaporator are over $700. This was a $1,500 fridge purchased at Best Buy. Samsung has been very disappointing. They are not willing to cover anything or provide product support. Will not buy from them again.
Reviewed Jan. 23, 2016
One of the worst brand is Samsung as far as fridge is concerned. I advised public not to buy the Samsung fridge. I purchased a Samsung fridge rt 35 bdpr350lt double door fridge from Shahs Anna Nagar, Chennai - 40 for rs.22500/- On 13.1.2011 vide bill no. An 6669 since then the fridge is not working. I was totally disappointed that a reputed company fridge was not working properly within the guarantee period also and I had frequent complaint on it. I demand for replacement for new fridge. But they have not done it and they promised me that they will rectify the fridge and assured that it will not give any problem in future but latter I understand that they had cheated me totally. I get one or the other problems within a span of 3 to 6 months time and pay frequently which is almost 50% cost of the fridge.
Recently Samsung company announced a concession on 50%cost of the spare with no service charges for their Samsung products which was affected due flood in Chennai. I paid rs.752/- For my fridge on 19.12.2015. I do not understand how Samsung company has given their agency to Thirumala Agency for Madipakkam area who do not obey the instructions/Directions of Samsung Electronics India limited and troubling the customer for charging fully for flood affected fridge in spite of the advice of Samsung Electronics India ltd and cheating the customer that this concession is not applicable for this type of fridge etc. I told the service engineer that is there any guarantee this type of fridge will not be affected in flood? Secondly they are not doing proper timely service to the customer.
My fridge again had a cooling problem and I complained right from 16.1.16 to Samsung Electronics & also I lost rs.1000/- Value items kept in the fridge. I explained the entire scenario and made Mr. ** supervisor of Samsung Electronics to under the issue and to advise the Thirumala Agency to repair fridge at free of cost since the repair was carried out on 19.12.15. The Thirumala Agency in turn allotted the work to three service engineer and for the past two days and one service engineer Mr. ** came and totally dismantled fridge. The another engineer Mr. ** not turned up. The third engineer Mr. ** is demanding to pay for their repair. I contacted so far Samsung Electronics more than 20 times from 16.1.2016 to 23.1.16 and spoke to their executives...
Reviewed Jan. 22, 2016
My husband and I purchased a Samsung refrigerator in August of 2015; it was not the most expensive refrigerator but it was far from the cheapest. About a month after the refrigerator was installed, we started hearing this really loud noise while the refrigerator was running, as if the refrigerator was a jet about to take off. The noise gradually got louder over time, so every time the refrigerator started running, we would hear this loud noise. The noise was so loud that we could not hear our television in the other room. I contacted Samsung about the concern and they sent out a technician who claimed the noise was normal for all Samsung refrigerators. After the technician left, I called Samsung to speak with a manager and the manager advised me to record the noise and call back; I did just this the same week.
The representative at Samsung that listened to the recording of my refrigerator stated that the noise is not normal and that the compressor is going out and needs to be replaced along with a hose. I was told that day that these items were being ordered (this was approximately 2 months ago now). I have called several times to find out what is going on with the parts because no one has come by to install them. Samsung transfers me from person to person and department to department; the only answer I get is "there is a ticket for the parts". No one can tell me what is going on and no one offers any assistance.
Samsung appliances are by far the worst! Do not purchase Samsung appliances!!! We have a refrigerator, dishwasher, oven, microwave, washer and dryer all from Samsung and the only appliance that works properly is the oven!!! I will never again purchase anything from Samsung and I advise all others to run the other way! Their appliances are horrible and their customer service is even worse! They do not stand behind their warranty and will transfer you around until you either give up or they can claim it's out of warranty so they no longer have to help.
Reviewed Jan. 21, 2016
Fridge just stopped working after a year. Has been broken since end of December and we are still waiting for a replacement under the 2 year warranty. We have now just received an email telling us it will be another "21 working days" from today before we can expect to receive a replacement! Buyer beware of warranty - this long without a fridge is a joke.
Reviewed Jan. 19, 2016
We purchased a Samsung Side by Side Refrigerator from Home Depot in May 2014 for $3,100.00 and paid an additional fee for a (4) four-year extended warranty from Home Depot. Samsung only offers a (1) one-year manufacturer's warranty. Our first repair service call was with SAMSUNG on June 2014 for a defective ice maker that needed replacement and was subsequently replaced. Our next service call was December 2014, due to a failed ice maker AGAIN. Our third repair service call was in December 2015, the ice maker wasn't making ice consistently and it was also making CRUSHED ICE in the CUBE MODE, and water DRIPS was constantly falling from the ice bin down into the cup dispenser and rolling down the front of the stainless steel refrigerator constantly staining it. The ice maker also began a HUMMING NOISE.
The repair service rep said the ice blades in the ice bin were weak and causing the CRUSHED ICE. He said this was a Samsung DESIGN FLAW that can't be fixed. WE paid good money for this SAMSUNG product and all we got was repeated problems and customer service delays. Now Home Depot refuses to honor their (4) four-year EXTENDED WARRANTY. We are demanding replacement of this SAMSUNG refrigerator for another MORE RELIABLE UNIT. If this is the so-called quality of a Top-of-the-Line SAMSUNG refrigerator, WE STRONGLY RECOMMEND THAT NO ONE BUY A SAMSUNG REFRIGERATOR.
Reviewed Jan. 18, 2016
My 86 year old mother purchased her french door refrigerator freezer a couple years ago. About 3 months ago the ice maker and water dispenser quit working. Then in Christmas day her refrigerator freezer quit working. We called the extended warranty company. They had a man come out January 6th (12 days after the unit went out) to assess. He ordered the needed part that day. The part didn't come in until January 15th. Needless to say, it still hasn't been repaired... the repairman is scheduled to come on January 20th for repair. They did not offer to rent her a refrigerator freezer during this time. She is on medication that must stay refrigerated. This is unacceptable customer service. We will see what transpires on Wednesday.
Reviewed Jan. 17, 2016
We bought a Samsung fridge with freezer drawer, two door and ice maker in 2014. The ice maker quit in 2015 around during December. We called service. They were very nice and helpful. The cost to repair we were told could be around 500.00 DOLLARS which is too much for a new fridge. Now we have to buy ice because there is no way to put ice in the maker. We had a Frigidaire for twenty years with ice maker still working. We will never a Samsung refrigerator!
Reviewed Jan. 17, 2016
We bought this refrigerator 5 years ago and had the first problem within a month. The icemaker refused to make crushed ice. The part was replaced. Six months later and the plastic circle on the back of the ice bucket cracked and we had to get another one. Then we had the leak under the deli tray that others have complained about. The water refroze under the tray and made it impossible to open the tray. We had to take everything out and thaw the water lines. Then we had to buy another ice bucket and another and another. Now the ice maker has decided to only dispense cubed ice - no water or crushed ice. Needless to say, this will not be my next refrigerator.
Reviewed Jan. 17, 2016
I bought a new Samsung fridge 5 years ago. The first day I had it, it would not cool. I called the store and they came the very next day and sent me a brand new in the box. It worked for awhile. However, the freezer never seemed to cool cold enough to freeze ice cream as well as pools of water under my cheese drawer in the fridge section. After many service calls and many "repairs" I just learned to deal with the issue. On year 5 my fridge completely died. I am extremely disappointed with my fridge and will never buy from Samsung again.
Reviewed Jan. 14, 2016
Our 2008 RS267TD side by side freezes up all the time and has been repaired 5 times. Repairman claims this is a problem with Samsung refrigerators.
Reviewed Jan. 14, 2016
I had bought Samsung fridge freezer side by side and bought quite early as it was on special offer and our home had just started the renovation. So when the delivery came did not open as we put trust on the consumer products and because it was dusty in the house. I just kept it in the box. Once the renovation was done opened the box so excitedly and what do I see? Big dent on the door and small dent on the side of the fridge. We rang Samsung straight away and explained to them what we found and why we delayed on opening the box. But they did not want to know as it was over 28 days. I ask them to just replace the door and that has big dent but "No". We have families and friends come to visit us and they see the dent on the door and they laugh. Not on us but on Samsung, and they say "See SAMSUNG ARE NOT GOOD".
There is no reliability that Samsung offers to their customers after the product is sold. Reading all the other reviews, looks like these problems are just a beginning. I have Samsung products that we have are phones, TV, DVD recorder. We have had issue only with our Samsung fridge freezer, but with this experience we promised ourselves not to purchase any Samsung merchandise in the future. Very very poor service from Samsung home appliance and customer relations. But hey guess what if any of the staff or any other higher position and CEO family and friends had problem they would have helped them with one click.
Reviewed Jan. 13, 2016
When we built our new house we decided to buy Samsung products at Sears. The first Samsung Fridge that we bought quit on the first day. This should have spoken volumes to us but we were too excited. The fridge was promptly replaced. We have had nothing but trouble with the fridge. Every 3 weeks we have to remove a significant amount of water from underneath the deli tray. Our ice maker will occasionally work and we cannot up or lower temperatures as the temp controls no longer work. Our strong recommendation if you are in the market for new appliances, especially a fridge, DON'T buy Samsung. You're simply buying JUNK that will be nothing but a headache for you!
Reviewed Jan. 13, 2016
I have a french door refrigerator and since day one it's been a lemon. Below deli drawer collected ice and now for the 6th time the ice maker failed. Every time I call for service they say this is a known problem and you will have to live with it. I am tired and need a new refrigerator that I feel Samsung should supply me.
Reviewed Jan. 10, 2016
I bought a Samsung French door refrigerator 11 months ago and have had 4 service calls on it and now the ice maker doesn't work. Also, since day 1 when the ice stops coming out after removing a cup, it drips water which leaves hard water stains on and in the shelf. The repairman said this is natural??? This refrigerator is the biggest $2,200 piece of junk I have ever bought!!! Samsung, you should be ashamed of yourselves for such a piece of crap!!!
Reviewed Jan. 10, 2016
Samsung. My friend said her t.v. suck also.
Reviewed Jan. 9, 2016
Samsung refrigerator, water in the floor after you dispense ice. Ice maker freezes up. We can't get the ice container out. Repairman has been called. Almost $3000 dollars for this headache.
Reviewed Jan. 9, 2016
We bought our Samsung refrigerator (#RS265TDRS/XAA) in June 2013. As soon as the warranty was out, we started having issues with the freezer and the ice bucket. The refrigerator started making noises. June 2015, our temperature sensor went bad and after wasting lots of hours online and on call we were able to get a Samsung representative to replace the bad sensor (paid $170).
Dec. 2015, the temperature sensor gone bad again and after following the same process, we were told we have to pay for the labor and parts again. This is ridiculous! Why should the customer pay every 6 months for a bad repair rework? I guess they make more money on replacing bad quality parts than on selling a quality product. I canceled their service appointment and am hiring an independent repairman to do the repairs. I can at least get the work done at a good price and buy a good quality sensor (that would last more than 6 months).
There is no reliability that Samsung offers to their customers after the product is sold. Reading all the other reviews, looks like these problems are just a beginning. The only Samsung products that we have are refrigerator and phones. We have had issues with our Samsung phones, but with this experience we promised ourselves not to purchase any Samsung merchandise in the future.
Reviewed Jan. 7, 2016
Our refrigerator stopped cooling so we had an authorized repair person in. At first he thought it was repaired but the same problem occurred 3 and 1/2 months later. He returned and determined that the unit was irreparable. Corrosion was occurring because the upper cooling unit couldn't drain during the defrost cycle. The whole back panel freezes up to the point that the circulating fan hits the ice and makes a horrible sound. Samsung was sent pictures by my repairman and are giving me the run around. I paid well over $2000 for this refrigerator and now it is worthless in just over 2 years of usage. My mother-in-law has a refrigerator in her home that she bought 30 years ago that works better. DO NOT BUY A SAMSUNG REFRIGERATOR. THERE IS A DESIGN FLAW IN THE FRENCH DOOR/FREEZER ON THE BOTTOM MODELS. I have seen on the internet where there is even a class action suit against them.
Reviewed Jan. 6, 2016
My compressor went bad after 3 months after purchase. They will not replace, only fix. Already it has been 1 week with no refrigerator and lost money with spoiled food. It took a service tech 1 week to come out and see what's wrong with it. This is frustrating, to spend so much money for a product and for it to break so fast. I know things happen but do the right thing. Now to replace the compressor it will take 3 hours to do and another week for a service tech to come. FRUSTRATING.
Reviewed Jan. 5, 2016
Purchased a Samsung refrigerator 2 years ago and the first year fine. 2nd yr ice maker has caused us so many problems. We have to defrost the fridge like the olden days for it to work. Every 2 weeks are the whole ice maker stops and freezes up.
Reviewed Jan. 5, 2016
After just 1.5 years my $2000 stainless steel Refrigerator Samsung RF 28HFEDBSR is streaked with rust along the grain line. I have never cleaned it with anything but mild soap or stainless oil and damp cloth. Apparently using poor quality stainless is the issue and it's not only Samsung that does it. Warranty doesn't cover it because it's "cosmetic" but defective material isn't covered by Samsung either, so I'm stuck with it.
Reviewed Jan. 5, 2016
I've been so disappointed since I bought my Refrigerator at Lowe's in 2011, paid over $1,000 and have had it serviced so many times. The ice bucket cracked, then the ice maker broke, it had a water leak. They had to remove the panel. It was FROZEN. Now, called again because I don't know if it's the fan or motor, I hope my food doesn't go bad. I'm upset because of all the problems I continue to have and have to get another service contract just so I can keep it as long as I can. The first refrigerator I had lasted 10 years and I didn't have as many service calls as I do with this Samsung. I don't think I will be buying another Samsung refrigerator again. Too many problems!!
Reviewed Jan. 3, 2016
My new kitchen is all Samsung appliances. THREE WEEKS after the warranty ran out on the side-by-side French door refrigerator, it just stopped cooling. This was Dec. 7, 2015. Numerous calls to Samsung, one service technician appointment on Dec. 30, 2015 (he couldn't fix it), numerous additional calls, have resulted in absolutely nothing. My refrigerator is just a large cabinet. Christmas was a no-go. Here it is Jan. 3, 2016 and I don't even have another appointment for service. Samsung: never again.
Reviewed Jan. 3, 2016
When going to change the water filter for the second time I referred to the manual and purchased two water filters. I tried both filters and neither fit. I compared the new filters with the old and the new filters are not made the same. I called Samsung parts international and ordered one from them. The parts are not refundable. The part they sent is the same one I got at the local hardware store and of course it did not fit. I am out $49.00 and still don't have a new water filter. I now can't get ice.
Reviewed Dec. 31, 2015
Purchased Samsung french door RF268ABWP refrigerator from Lowe's at the end of 2013 and had problems from the start. I had to return refrigerator and replaced with the same model. I had to have a technician out within months because sliding drawer wouldn't close correctly and a problem with the door closing. Every year since I've had to have the ice maker replaced. Keep in mind I have dual ice makers. Only one works at any given time. Other.
In 4 years I needed 4 new ice makers. Luckily I had purchased Lowe's extended warranty. That's a problem in itself as you'll wait weeks for service and even longer for parts. I had them come out for one service call for the broken ice maker and the technician ordered a new part and I was told to wait for the part. Took almost a month with me calling every week to finally get the part and told they ordered the wrong part. Waited months for a replacement part which never came. I called again months later only to find out my extended warranty is expired.
I spent over 2500.00 for a piece of junk. No one should is expected to replace an ice maker ever year. I called Samsung after finding out my last ice maker installed had a year warranty which is still valid. I wanted them to replace my ice maker for free. They stated I would have to pay $175.00 for a service call for the tech to verify my ice maker was broke and then installation cost. I asked for them to just send me the replacement and I would have installed myself. No such luck. So my ice maker has a warranty which is useless unless Samsung gets paid for bogus charges. Seems this is a very problematic model from all the complaints listed. There should be a recall or class action lawsuit.
Reviewed Dec. 31, 2015
If you are considering buying Samsung Products - Save your money! We bought a Samsung Washer and Dryer in 2012 and already had to have repairs on the washer ($279 for latch on the door). The dryer is ruining our clothes because the lint trap is defective and sticks up and catches and twists the clothes until they break. Our Dishwasher that we purchased in 2014, sometimes takes 6 cycles to clean. The soap dispenser does not open or the cycle stops and all the lights start flashing. The other day the dishwasher ran for almost 6 hours while we were shopping and was making a horrible noise. I called Lowe's, where we purchased and they were no help. I called Samsung and was told I needed to buy a new lint trap, and they could not help with the dryer.
As for the dishwasher, I have a transaction number of ** and was told someone would call me within 24 hours to discuss what our next step was. It has been three days and no one has called. We also have a Samsung stove/oven and microwave - crossing fingers those last longer than the other appliances. Bad product and bad customer service!!!
Reviewed Dec. 29, 2015
We purchased a brand new Samsung French Door Refrigerator Model RF28HDEDBSR on Feb 6, 2015. It worked fine for a little while. It began emitting a strange chemical odor and around the same time, the water filter needed replaced. We assumed that was what caused the odor so we changed the filter but the odor remained. We've completely cleaned the entire refrigerator and freezer many, many times with bleach, but it does not help. The odor permeates everything. The ice cubes taste like the same chemical odor and the food holds the smell. I called Samsung on 12-14-15 and was told that we needed to clean the entire unit again. They told us to clean it with baking soda and water this time, unplug the unit for 3 hours, and keep the doors opened for 3 hours. We did as they instructed and still no change.
When we called back on 12-16-15, they informed us, that according to our serial number, it was no longer under warranty. We had to scan and email a copy of our receipt to prove the date of purchase and was told they'd return our call within 24 hours. Their service department called back 12-18-15 (48 hours later) and could not schedule us for 6 more days! When we voiced our frustration with this, we were told that there was nothing they could do. We mentioned that we saw many other consumer reviews with the same issue and the response we received was that "people will make up things to complain about, there is no known problem with this refrigerator." Since we had little recourse, we scheduled the appointment for 12-24-15 (yes, Christmas Eve) and told them that this was very inconvenient since we were no longer using the unit.
On 12-22-15, the Service Center called back to inform us that we were "out of their area" and they would not be servicing us after all! I had to, again, call Samsung and was told that I must wait another 24 to 48 hours for another service center to contact us. I again, voiced my opinion that this was horrible customer service. Here it is, 12-28-15, and no one has called us. And as I'm typing this, I've been on hold for 70 minutes with Samsung, trying to get someone to answer.I will NEVER, EVER, EVER purchase another Samsung appliance. This is unacceptable and the WORST customer service experience I've ever had.
Reviewed Dec. 28, 2015
Shortly after warranty ran out, refrigerator quit. Called Lowe's & Samsung to no avail. Finally got it running again, defroster kept getting stuck on and defrosting all of the food in freezer. Not a reliable product at all. It has finally quit for good and it is going to the dump (where it belongs).
Reviewed Dec. 28, 2015
I had done the research regarding this Samsung Appliance -Refrigerator, checked out ConsumerAffairs, spoke to the salespeople at 3 different Appliance stores, that gave this refrigerator rave reviews. Buyer beware. We spent over $3,000.00 for this unit, to have a horrible ice making system, that dispenses ice very slowly. Even after I troubleshot according to the manual, it also leaks down the front door and onto the floor after the condensation melts in the ice shoot. Called the warranty company, they said I would have to dry the ice shoot every time I dispensed ice, because these ice makers are in the refrigerator section and not the freezer section so the ice melts. The middle drawer cable became dislodged and would not shut, the ice maker motor is humming and the warranty company says it will take a week to order a new ice maker! Very disappointing!
Reviewed Dec. 27, 2015
Within 1 week of receiving my fridge, we noticed the ice cubes looked frosted over & smaller than they should be. The distributor we bought it from replaced the ice maker. That made no difference. Now, a year & a half later, nothing has changed other than the water isn't cold. Distributors all complain that Samsung doesn't return their calls either! I hate this fridge!!
Reviewed Dec. 24, 2015
I redid my kitchen in all Samsung appliances because they are suppose to be the top of the line. 2 months after the warranty was out, I start having problems with the stove. As it turn out, my problem. Now it's the refrigerator -- it has stopped cooling! Of course the warranty is out and they are so busy fixing other Samsung products, they can't get to me until 12/31/15. I had a GE refrigerator for 15 yrs. and just decided I wanted an upscale! I got quite the opposite! Samsung you should be ashamed of yourselves. You are ripping people off and don't care at all! All my appliances are Samsung. I am terrified!!
Please take this review serious and buy Kenmore or anything except Samsung. They make a horrible product and simply don't care. Pretty soon, all will catch on and your well will run dry! And you ask us to be fair and honest and you are everything but. Why don't you try just doing the right thing for all these people you have disappointed and caused hardship on? Believe me, this is a very big hardship on me and my family.
Reviewed Dec. 23, 2015
Bought this refrigerator at Home Depot, paid just over 3000. Warranty ran out and from the very first day, we had issues with the ice maker. 3 calls to your service center and had the ice maker replaced. Now we learn that the ice maker backed up into the condenser and all of that needs to be replaced at a cost between ice maker and condenser over 600, not to mention it will take 4 days to get the part and xmas is just days away. Had to toss out 300 in food because top is at 50 plus!
This is an ongoing issue with this fridge and websites have 100s of complaints. Yet no recall, no courtesy call to say you're going to stand by your issue and correct it!!! When I go to your website the model RF32FMQDBSR/AA doesn't come up. When I tried to get extended coverage I was given an answer of call back! Which I did 3 times yet no one working for you folks can give me an answer about extended warranty. You folks should stand behind your defective fridge and do the right thing.
Reviewed Dec. 18, 2015
RF263BEAESR refrigerator, ice maker bad after 15 months. Repair $400.00. I was hopeful to have found a company I could get a quality product. Not happening.
Reviewed Dec. 18, 2015
RF4287HARS/XAA - I rarely write negative reviews but this refrigerator is terrible. The ice maker has broken twice in two years resulting in thousands of dollars in damages to my widowed mother's floor. Bought it at HH Gregg in Charlotte. The first time the ice maker broke was two weeks after the 1 year warranty expired. Called HH Gregg and they didn't care. Do not buy the new fancy multi-door with fancy lights refrigerators. They are unreliable with too many fragile cheap parts and the manufacturers make their money on maintenance agreements. If you have to purchase an extended warranty that is an indication the product is garbage. I have a fifteen year old, two door standard Frigidaire at it's worked flawlessly all along.
Reviewed Dec. 15, 2015
I have a 3 year a Samsung refrigerator Model number RS265TDRS. I have had it repaired 3 times, about every 4 months now. The refrigerator will not stay cold. It has never worked as it should. I have to have a repairman to come to my house and tear it apart and physical pour hot water over the coils. Today the temperature in the refrigerator was 57 degrees. This is the third time. The repairman has said each time he repairs one about every other month. He thinks it was a design flaw. I contacted customer service about the ref but they said they know nothing about it. They lie. My repairman checks all devices and they all work. So why doesn't Samsung do something about it. They never will. Do not buy anything from Samsung ever.
Reviewed Dec. 15, 2015
Purchased Samsung refrigerator Model# RS554NRUASL/TC June 2013 from SM North Appliance. 1st month of using this unit is good, my electric bill went down but on the 2nd month (July 2013) refrigerator stopped cooling. Called Samsung. They gave me instructions to reset cooling by unplugging the unit for at least 30 seconds then replug it. I've tried 5 times the whole day. It didn't work. Called Samsung. They referred me to their authorized Home Service Center. The technicians came the next day, they check the unit. They said that there was a leak, so they told me that they're going to order the parts needed.
After 4 days they came back to fixed the leak. After 3 hours looking for the leak, they said that the leak was inside the unit. They can't fix it. They're going to forward the problem to Samsung. So Samsung contacted me, they ask me to go to our dealer for the replacement of my unit. The 2nd new unit delivered (August 2013), it last 10 months. The same problem with the 1st unit happened again. So they replace it again, the 3rd unit delivered (July 2014). After 6 months of using the 3rd unit the same problem occurred again. Same procedure with the 1st, 2nd and 3rd unit was made. Then 4th unit with the same model delivered (February 2015). Last October 2015, there it goes again. The technician came, fixed it, after 3 days it broke again. They fixed it again. After 3 weeks it broke again. I really had enough with this unit. So disappointed...
Reviewed Dec. 14, 2015
Ice maker stop working after 6 months. Samsung did replace but would not do anything about the rust that had formed all over the ice/water dispenser. Now, the ice maker doesn't work again and I've literally tried to contact Samsung over a dozen times since 11/16/15 and if I can even get a response. I get told that someone will be contacting me soon or that it's been elevated to the right people but NO ONE from Samsung has reached out to actually solve my issue. I won't buy anymore Samsung products, mainly because the customer service is so poor.
Reviewed Dec. 13, 2015
Samsung RF266 side by side fridge from Sears. The fridge also made a horrible sound in the back of the fridge. The motherboard had to be replaced 3 times. Warranty was over after the 1st panel was replaced. Samsung said they'd cover the parts but we have to pay for the labor to fix something that was already fixed by them under warranty that's broken. Horrible, horrible product. Consumers DO NOT BUY THIS PRODUCT. Expect to be ripped off. If anyone is aware of any class action lawsuit please post it for all of us whom spent over 2,000 to buy a crappy product that does not work.
Reviewed Dec. 12, 2015
I bought my Samsung fridge (# RS261MDWP) new March 2011, from Sears. I have had to have the LED light replaced last year. I ordered the part myself and had a repairman put it in. I did not buy an extended warranty and reading all the other comments, makes me think I made a fair decision. I see neither Samsung nor Sears are standing by their product. Now the fan (which moves the cold air from the freezer to the fridge) is making a terrible noise. I called the same repairman and he said I needed to replace the fan, and ordered the part. It will cost $250 approx. to do the repairs.
Since I made that call, my neighbor told me the fan will stop making noise intermittently. It is in the quiet phase now. I did not call the repairman back to replace the fan, as I think he wants to make a fast buck. If I end up having to replace the fan, I may as well buy a new fridge, as other comments lead me to believe I am on the cusp of more repairs needed. I understand there is a civil lawsuit pending? Please help me find where I can add my name to the list of dissatisfied owners. Thank You.
Reviewed Dec. 11, 2015
Samsung 3 door model RFG298AARS 29 cubic feet advertised capacity - Purchased Feb 2, 2010. Works fine even the ice makers one on top and one in freezer drawer. Last year after 4 years the plastic on the door shelves, track, and mounting frame for the drawers began to crack and break. So far I have replaced 2 door shelves, the flip up section of the meat drawer, the frame with the glass top for the drawers and the frame bracket due to cracking and breaking to the extent that is not functional. These replacement parts have cost almost $300 so far.
The 29 cubic foot capacity is measured wall to wall and does not take into account that the shelves do not go to the walls on sides or back greatly reducing the capacity of the refrigerator. I also find it difficult to clean with all the nooks and crannies. Spills work into the frame of every drawer or shelf and cannot be cleaned because that part does not come apart. I expect a refrigerator of this caliber to last nearly a lifetime. That does not appear to be the case here.
Reviewed Dec. 9, 2015
We bought a Samsung refrigerator, model RS2630SH and have had multiple problems with it. Like many others who have reviewed Samsung refrigerators, ours too leaves water and ice at the bottom of the unit. You have to get a rubber hammer sometimes to dislodge it. We have had the compressor fail, and the unit stills gets hot. We had to pay for all repairs as the warranty is worthless. The ice maker freezes up. I could go on and on. We also bought a Samsung dishwasher. It does an extremely poor job of washing dishes. In fact, you have to pre-wash everything by hand. We will never buy a Samsung product again.
Reviewed Dec. 9, 2015
My freezer of my new fridge thawed out after 1 month. We had to dispose of all its contents. Samsung gave me the ph.# of the service contractor but it took a wk. to have a look. It needs "major work" and will take 2-5 bus. days for parts. That means next week. Then was advised it could take 2 more weeks to come and install them. He also told us our fridge will stop working shortly. Perfect! We no fridge and Samsung said they have no control over making this some sort of priority.
Reviewed Dec. 9, 2015
I just got off the phone with Samsung who claims they support their product because they have a 1 year warranty. Hurray for them, everyone has a 1 yr warranty. The companies that really support their products are the ones that recognize when 2 major components on an expensive refrigerator go out that they should be responsible for fixing it.
We had the ice maker and the evaporator fan motor go out on our 2 1/2 yr. old refrigerator. Samsung will do nothing but send a repairman to diagnose it but not pay to fix it. All the customer service people can do is read their policy of "You are outside of the 1 year warranty." Their phone message while you wait for an hour keeps saying that they pride themselves if in their customer service. They have TERRIBLE CUSTOMER SERVICE because they don't allow their management to look at a case and make a decision based on the situation. All they can do is keep telling you, "You are outside of your warranty." I have dealt with much better companies that will truly support their products and fix a major issue even if it outside the warranty because they know their product should be better than that.
Reviewed Dec. 2, 2015
Purchased a Samsung side by side fridge from Lowe's August of 2014 and in 9 months I had the ice maker go out and the fridge also made a horrible sound in the back of the fridge. The motherboard had to be replaced twice. The ice maker unit had to be replaced once. Now my warranty is over and the ice maker has gone out again and Samsung says they'll cover the parts but I have to pay for the labor to fix something that was already fixed by them under warranty that's broken again 3 months out of warranty. The new parts for the ice maker were put in fridge Sept 2015 and broke in November 2015. What a joke. Horrible horrible product. A class action suit needs to be filed on the refrigerator issues. Consumers are getting ripped off.
Reviewed Dec. 2, 2015
The icemaker leaks water onto my floor. When the crushed ice is used some will stay in the tube and melt. This drops down and leaks water. The ice maker has been replaced twice and still does it. Also it freezes up and we have to call a repairman for that. It produced a loud noise at one time and we called a repairman to fix that. We have had 6 or 7 repair calls but since we purchased an extended warranty from Lowes we have not had to pay yet. We have had approximately 4 different companies to work on this product. We are extremely unhappy with the Samsung and do not recommend it to anyone.
Reviewed Dec. 2, 2015
We had previously purchased a fridge, and loved it when we bought a new house, we got a new stove and microwave. The microwave started not working at Thanksgiving, less than a year after purchase. Samsung gave us the runaround about it being out of warranty. First they tried to claim the warranty started when they made it, then after several weeks and two repairmen not coming because of the warranty issue, and then Thanksgiving we had NO microwave. We called and complained, they said it was under warranty, but when a different repairman calls, they say it is not. This time, because when they made the ticket it was after the purchase date. We had already purchased an extended warranty, they wanted proof. Samsung has given us the runaround for more than 3 weeks now!!! Their repair service SUCKS!!! Their products are ok at best.
Reviewed Dec. 2, 2015
We purchased a Samsung model RFG297AARS four years ago. This model has two French doors above a pull-out freezer, with ice maker in one door. A year ago, we noticed water had collected below the bottom full-width tray in the refrigerator compartment. We called a certified repairman in, and he ordered a "heater" unit for the back of the refrigerator. This worked for about a year when the problem occurred again. The repairman came again, called Samsung, and advised us to replace that heater unit. And no, it should not have failed already but we will have to pay for the new part. The leak and ice sheets continued.
Another service call was made, he called Samsung and they said try adjusting the leveling of the unit. That didn't work. Another call and our serviceman was stumped, and said Samsung had no further suggestions. So we had spent about $400 or a little more by that point on this problem. I called Samsung customer service who took down my details but had nothing to offer except "We're sorry." And now, everyday, we pull out that bottom drawer, and clean and remove the ice and water that has accumulated there. We do not plan to buy a Samsung appliance again.
Reviewed Dec. 1, 2015
Purchased Samsung Refrigerator Model RF28HDEDTSR/AA Sept. 2014 from Lowes ($2300.00). On November 27, 2015 refrigerator stopped cooling. Called Samsung. They gave instructions to reset cooling by pushing buttons on the control panel. Didn't work. Was referred to their repair service Home Service Network. Left 4 messages. No response. Called Samsung. They tried to contact them. No response. Left message to contact me. Finally received call and they said they ordered part for the control and could put it in on 12/4/15, $90. Service call + parts and labor. Could not give me total price. Told if it was compressor it would be under warranty. I will never buy another Samsung product. From reading reports, these control panels have frequent problems.
Reviewed Nov. 30, 2015
4 1/2 weeks ago I called Samsung customer service because my refrigerator had stopped working. It leaked water all over my floors. In the morning when we noticed my new kitchen cabinets had been damaged from the water. However, I did not even bring that issue up. All I wanted was my 3 year old appliance fixed since it was still under warranty. I was promised $100.00 to cover the cost of lost food items, still has yet to arrive. After two weeks I asked to speak to a supervisor and he offered $150 for a mini fridge that will fit cold cut meats, cheese, drinks/water and a gallon of milk.
They have told me that the part has been ordered but that is all I really get. NO ONE has fixed the real issue!!! We were eating out 3 times a day because I could not hold any food. We are a family of 6 (4 children under 7 years of age) and my husband has kidney disease, so he is not suppose to eat junk!!! DO NOT BUY SAMSUNG!!! THEY DO NOT TAKE CARE OF THEIR CUSTOMERS. I recommend Whirlpool. They helped me out with so much with my previous appliances.
Reviewed Nov. 29, 2015
Don't know how these guys can stay in business... but the manual sucks and the online help is non-existent. Worst product ever. How these items can get more and more expensive and less and less reliable is beyond me. Think twice before buying anything Samsung... Looks pretty but is a waste of money and the interior design is terrible. Last time I buy anything with bells and whistles.
Reviewed Nov. 28, 2015
Pretty much ditto on all of the above complaints! One more to note: Just try and log on to Samsung or Whirlpool as of 12/15 and enter a search for any bottom freezer model # affected. It is NOT in their system, they act like they did not even make them. I.E. if your model # comes up, it wasn't a piece of junk!
Reviewed Nov. 28, 2015
Our Samsung refrigerator completely stopped working 18 months after purchase. French doors with bottom freezer. No in-door ice or water. Trying to keep it simple to avoid issues. Main warranty is only one year, thanks, but other certain items covered longer. Good luck dealing with Samsung. They will set up service, but it will take two days for the service company to even contact you and then who knows how long to actually schedule appointment, and then both companies they have set up to come to our home - because the first one lied and said I cancelled appointment due to cost -- are the most poorly rated of any kind of company I have ever looked at online.
I rely on online reviews, but have never felt so compelled to post until now. I am very disappointed with quality of Samsung and now see that many others are too. I have scheduled a separate service company to come out, after already paying out of pocket for another, and will probably just end up paying them to repair instead of fighting with Samsung about warranty; that is if they even can repair. I will be doing a complete remodel on another house soon and will not buy any Samsung appliance again.
Reviewed Nov. 27, 2015
We bought our Samsung French Door refrigerator with ice maker about two years ago. All was great until two weeks ago when the ice maker started leaking. The ice coming out was "wet" and just made a mess. There was no ice being produced in the freezer drawer tray either. Husband took it apart, found the tubing was frozen so he fixed that. We have ice in the freezer tray again but the ice maker still isn't working (despite resetting it and lower the freezer temps). We haven't attempted to contact Samsung based on other people's' experience (that it was a waste of time). Disappointing since we too paid a ridiculous amount of money for the refrigerator. We also owned a Samsung plasma TV that bit the dust after two years. Done with Samsung. Also going to contact Consumer Reports as this refrigerator (and many other Samsung products) appear as top picks (which is what prompted us to buy this particular model).
Reviewed Nov. 26, 2015
Bought this refrigerator in 2012 and its been nothing but problems with the coils freezing causing the cooling fan to stop working. I've had a tech come at least 4 times in the last 6 months. I spent about $1500 on this fridge and it should have lasted longer than this. Now I have either buy a new one or keep buying a yearly warranty. How is this refrigerator not on a recall list? Feeling ripped off by Samsung. I will never buy a Samsung product again.
Reviewed Nov. 26, 2015
1 month since buying the fridge. 2 weeks in, a noise started, like a fan going on and off. Loud and irritating. The tech from NZ Systems in London, ON came out - Murphy's Law in the hour, he was there no sound, he leaves, sound returns & has been going since. I have yet to get the tech to come back and Samsung says I have contact this company again. Who is taking responsibility for this. I am very, very disappointed in my fancy and VERY EXPENSIVE fridge.
Reviewed Nov. 25, 2015
My husband & I renovated 2 apartments in 2012 and purchased new appliances from Best Buy -- 2 French door refrigerators, microwave/cook oven -- to the tune of a $3,500 to $4,000. We thought this manufacturer had a trustworthy reputation, thus we bought their brand name. Unfortunately, problems abound with our refrigerator & microwave. The microwave required servicing as did the refrigerator. The freezer is cold but refrigerator is warm. Calls to the service department have been frustrating. Someone was to get back to us -- but didn't. In a total bureaucratic manner one blames the other for incompetency and POOR SAMSUNG SERVICE. Tell your family, friends, neighbors and even people you don't know well -- DO NOT BUY SAMSUNG PRODUCTS.
Reviewed Nov. 24, 2015
We bought a Samsung fridge after our Kenmore quit at 30 years old. The Samsung quit after 2 months. The repairman said the motherboard went out and he had to order parts. Another 2 weeks later, he returned to install the new board and it was fixed. Even though we purchased an extended warranty from Lowe's, and the salesman claimed that the warranty would replace the fridge if it quit working, this did not happen. They refused to replace it. So, on my DO NOT BUY list is any Samsung appliance, or any appliance from Lowe's. One last complaint, the shelves are so poorly designed, that if you spill anything and it seeps under the glass shelving, it is not cleanable. The glass does not separate from the shelf frame. So now we have shelves that look like dried blood with mold growing around it.
Reviewed Nov. 24, 2015
To make a VERY long story short... Samsung apparently made thousands of filtration parts incorrectly - even their J & J official Parts technician said they were getting hundreds of call about the part not fitting into the Samsung refrigerator system. I have spent over 4 hours in the past several days trying to get some resolve and get this... Samsung agrees the part was made "different" than the previous part (the one that, ahem, FIT YOUR REFRIGERATOR!), and now we are to PAY someone to come out and change our refrigerator filtration system to fit their defective parts. Now, how will this work? Will they continue to made the poorly manufactured parts to fit the newer filtration system, or will they correct it and then I would again have a problem with the Samsung part fitting into my Samsung refrigerator. Why oh why didn't we go with a GE?!?
Reviewed Nov. 23, 2015
We purchased our Samsung French Door refrigerator, 4/15, and within one month there was mold starting to appear on all rubber door seals. I'm sure I'll be told it's all cosmetic, but all the same it's very disappointing.
Reviewed Nov. 22, 2015
Oven blew main board, fried wiring harness and burner. 4 days later we heard back from Samsung to call local repair. They also took 4 days, they then determined parts to order and ordered them. 8 days later they returned to repair. Those are the facts, you can supply your own estimate on the quality of service.
Reviewed Nov. 21, 2015
We purchased our Samsung refrigerator from LOWE'S in 2010. The sales rep gave it high marks, so we purchased it even though we could have spent less on a different brand. What a mistake this was! For the past two years, water has been accumulating and freezing under the bottom drawer on the freezer side. Samsung was unwilling to do anything since it was out of warranty, despite the fact that hundreds of reviews clearly show this to be a manufacturing/design defect. I have since removed the bottom drawer - permanently - and now break up and remove the 1/2 inch layer of ice by gently tapping it with a rubber mallet. This has to be done monthly. I will never buy another Samsung appliance - and because of their unwillingness to own up to the problem, there will be no more Samsung electronics in this household, either.
Reviewed Nov. 16, 2015
I bought the Samsung 32 Cubic French Door 2 years ago and I have to tell you it is without a doubt the worst decision I have ever made in my life! Less than 1 year, all the plastic pieces starts falling off. Samsung said it's cosmetic and warranty does not cover. The electric panel broke apart. They replace 1 time. 2 days later the same happen. They said that is also cosmetic! Now 2 years later the fan is making a noise like a boat engine and they said it is not covered - I have to pay for it. I have everthing in the house Samsung, even the names are falling apart! NEVER BUY A SAMSUNG PRODUCT EVER. THEY ARE WORTHLESS!!! DO NOT EVEN TAKE FOR FREE!!! Go Kenmore, or any other brand!! Did I tell you their customer service is in the Dominican Republic and is also worthless!!!
Reviewed Nov. 16, 2015
My wife and I bought all new Samsung appliances 2 years ago. First the dishwasher failed. They couldn't find anyone in my area to work on it and made no attempt to honor the warranty. Did repairs myself. The refrigerator has been nothing but issues freezing the coil up, the fan being bound in ice and now the ice maker died. 1 week ago the microwave died and it now need the whole control panel. Samsung has been useless in resolving these issues so I'm stuck fixing them myself. What a huge waste of money. Do not buy Samsung appliances. Guess my stove will be next.
Reviewed Nov. 15, 2015
Purchased a fridge in August and the door has a chime that goes off all day long. Called Samsung and they have sent a tech to my house 8 TIMES. And the fridge is still defective. Every time I call they want to send a tech to my house again instead of replacing the unit. Customer service with SAMSUNG is TERRIBLE. HORRIBLE.
Reviewed Nov. 14, 2015
I bought a Samsung refrigerator RS263TDR from my local Lowe's store. About 18 moths later ice would collect on the back wall & water at the bottom of the fridge department. I called Samsung customer service and they advised me to go to a local certified Samsung repair shop. After the first year, Samsung customer service told me that these parts are not under warranty, repair cost $275.00. Just a few months later the ice maker was defective and water level was out of adjustment and too much water would overflow over the existing ice cubes. The ice cubes would become just one big block of ice and a sensor was dangling in the ice maker area. So we shut the ice maker off.
A few months later the entire refrigerator shut down and we could not restart it again. Samsung technician told us that the main electronic motherboard is burnt and this is a major part and shall be covered for at least 5 years. In my disbelieve Samsung does not cover it after just one year. It is not worth it to repair this unit again! Parts and labor over $850. I had to replace my Samsung side by side refrigerator RS263TDR just after 3 1/2 years!!!
Reviewed Nov. 13, 2015
We purchased a Samsung refrigerator two years ago. French doors with a lower freezer drawer and a refrigerator drawer. A week ago, the refrigerator door handle became dislodged with no way to reattach it. We had to call a service rep to fix. Only he cannot. The screws that bolt unto the draw and handle are unique to the Samsung product. Using a standard bolt that is longer won't work. Somehow the threads within the draw have dropped back into the draw itself and there is no way to attach the handles. So, we now have to purchase a whole new draw for nearly $500 including servicing. We will never purchase a Samsung again.
Reviewed Nov. 11, 2015
Samsung RS261 - We are on our 5th repair for the Samsung side-by-side with water and ice cube dispenser. The machine has flooded our house 2 times and has had water problems since 4 months into owning it. We have an extended warranty and this is getting old. The fan makes an awful noise, food goes bad. The fans in the back freeze, the water system breaks. We call service, they come order parts, and 3 or 4 days later come back and repair it. Rinse and repeat. There is a class action lawsuit against Samsung for these POS refrigerators. By the way, how do you rate 0 stars? I'm sick and tired of this refrigerator breaking.
Reviewed Nov. 11, 2015
We bought a Samsung Appliance package in September 2014. I have not been happy with any of the appliances. You must wash the dishes before loading them into the dishwasher, or the food will still be on them after a "heavy load" cycle. I do love that dishwasher is super quiet, which is the reason I was attracted to it. My Range makes a rattle noise when the fan kicks on, and I do not believe it cooks as well as my previous unit. My microwave sensors are WAY off, and we have tried to fix, but again, either the popcorn burns or pops 3 kernels. It too rattles. These are all issues I can deal with.
My biggest issue is the refrigerator. We are currently on our FOURTH unit. The first unit would only cool to 42 degrees. The second unit wouldn't even power up when they brought it out. The third unit the doors would not close completely even though they worked and tried to adjust. Installers said the brackets were not aligned correctly. So, I finally after months of hassle get a new one. Whew... Or so I thought. I have had 5 service appointments to fix the same issues on this unit and am still having issues.
When I contacted Samsung today, I was told they were sorry, but it was out of warranty. Even though the issues are documented. We escalated and were told they would do us a "one time favor" to have another technician come out. I'm not sure why. It is clearly a design flaw. My ice is slush, I always get about a 1/8 cup of water first before hitting the ice button due to the melted ice. The ice drips to the bottom of the panel and then freezes like a rock jamming the ice maker. I am told that it is due to putting groceries in my refrigerator (someone PLEASE tell me this is NOT the answer I got!) What are you supposed to do with a refrigerator if you cannot put groceries in it!?
I was also told that the low ice production was not due to melting (mind you I have puddles of water) but due to overuse. We have 2 adults and 2 kids and use a very minimal amount of ice. If it cannot keep up with our demands, it should not even be an option! I use the power freeze and power cool button when we stock the fridge to keep it from warming down too much, as the last technician recommended, but this isn't the answer either. I'd love to have my $3K+ back and go back to my ugly, but extremely useful old appliances! The pages of reviews tell me this is a lemon, but Samsung refuses to do anything about it!
Reviewed Nov. 11, 2015
If I had a choice, I wouldn't even give ONE star!!! Our very loud, brand new Samsung fridge broke down about 3 months into our ownership. We contacted Samsung and were informed that it would be about 8-10 weeks before we would get a technician. I told them that was unacceptable. They "farmed out" the repair, and a "technician" showed up a few days later. He identified the damaged component and was going to order that and come back to install it. I asked him "shouldn't you check into WHY the component failed?" He did, and the root cause was also identified.
About 6 weeks later, the technician showed up with the parts and the fridge has been "roaring away, causing us to crank up the TV when it kicks in" ever since. NO acknowledgement, apology or concern from Samsung over fact that we went about 7 weeks without a fridge, and the fact that we had to help the technician with the diagnosis of the root cause. The convection stove we bought has turned out to be equally challenging, only working with SOME high end cookware, and not others. OUR ADVICE: IF YOU SEE A SWEET DEAL ON A SAMSUNG APPLIANCE... RUN AWAY, RUN AWAY, RUN AWAY!!!
Reviewed Nov. 10, 2015
Bought in April of 2010. The display broke and had to be replaced. Two of the adjustable milk holders had to be replaced. They cracked and filled with moisture. Then this year, it started making loud humming and grinding noises. The Samsung repairman was here twice and said he couldn't open the drain. So water keeps accumulating under the drawer and leaks down on the fans and they hum and grind. It is so loud it wakes us up at night. I can't even have company without having to go outside. OK, when the ice maker drops ice, that may be a little louder. My last refrigerator was a Westinghouse and it was over 13 years old and still worked. Boy did I make a mistake with this one.
Reviewed Nov. 8, 2015
Bought in February 2015, ice maker has quit working every thirty days. Soda stream is a joke, absolutely the most noisy refrigerator I've ever owned. I will never own a Samsung anything again. Tried to contact customer service. I bet you already guessed. What a JOKE.
Reviewed Nov. 7, 2015
2014 I purchased model RF217ACRS refrigerator from Sears. Went well until I had problem when the freezer defrosted and lost all my food. Called Samsung and they gave me a company to come out. They came out and recharged the unit. Okay for a couple weeks and put dye to see if there was anymore leaks and to seal any leaks. About three weeks later freezer went to 57 degrees. I called and rep came out. He pulled lower freezer panel and he asked me when I replaced the coils. I told him it was a new fridge and only purchased in February of 2014. So as I see it I purchased a reconditioned fridge from Sears at full price. Still waiting to see what they are doing to do. I also made purchases of a stove and dishwasher at the same time. Took picture of the reconditioned coil also.
Reviewed Nov. 6, 2015
We bought a Samsung side-by-side refrigerator three years ago. Last year, the vegetable drawers started getting water in them. We called a SEARS repairman who fixed the problem temporarily ($200), but told us the problem would return, as these refrigerators are low quality. He was right. We now have to buy a new refrigerator. Last week the handle broke off the Samsung microwave which is not quite two years old.
Reviewed Nov. 5, 2015
We purchased our refrigerator in August 2014 and then it started rusting on the outside. I called and of course still under warranty but I was told the warranty didn't cover cosmetic problems. Then the refrigerator started making a lot of loud noises. I called and they sent out a service person who clearly stated this was due to poor manufacturing. He packed an oversized opening in the rear of the inside. Less than 30 days the same thing except the warranty was expired. Piece of junk.
Samsung Refrigerator Company Information
- Company Name:
- Samsung Refrigerator
- Website:
- www.samsung.com