Samsung Refrigerator Reviews

Samsung refrigerator RFG297AABP - I purchased my refrigerator from Lowe's in late 2008... Since new the ice maker has been more trouble. Nine, yes NINE new ice maker units since new. And now the ninth one is dead... I have spend over $1000.00 on a $3000.00 refrigerator, just have ice. To make matters worse, the front door under the ice maker has more rust, from the leaking ice maker, than a 30 year old ship rusting at sea. As a single father of four girls, money is tight and we can no longer budget a thousand plus dollars for ice! I can not recommend to anyone a Samsung product ... that continues to cost this much after purchase... and at seven years, is rusted so bad. Whatever happened to pride in the products that are produced?

We bought a refrigerator from Samsung and within 6 months the freezer fan unit became noisy. Since it was under warranty they came out and fixed it and told us that there was an engineering defect with the fan unit. It was repaired very quickly but now the same issue has come up six months later and refrigerators is not under warranty. We have come to a point we cannot even sit in our kitchen because of the noise it's producing. We've also been told that this model as well as many other models of theirs have the same issue. Please avoid Samsung when looking for a refrigerator.

I bought what I was told to be a top of the line Samsung Refrigerator in December 2013. This stainless steel appliance cost upwards of $2000 dollars. It broke down October 7, 2015 it was rendered useless because the control panel went out. At this point we have been waiting three weeks for a part. It is BACK ORDERED AND SAMSUNG IS UNWILLING TO RECTIFY.

Also own this lemon (model rf217acpn) and contacted Samsung. Looks like they want to help which is a joke as they're paying a tech to come out & diagnose the problem. They know the problem, everyone who bought this dog has complained. Samsung has been sued in 2010 over this via a class action suit! I think it's been settled but they have still not learned their lesson in that they continue to screw the public with this product. I'm looking into starting another class action against them seeking not only damages for this but also for punitive damages for not correcting there knowing & egregious conduct.

We are retired and on a budget save for 15 years to buy new appliances. The Samsung refrigerator has never worked properly, warranty serviceman was out three times to repair ice maker. They replaced board and ran a tube of caulking around unit. He said it was bad design and was sucking air from fridge section. It worked two weeks. Our warranty was up Sept 24. We tried to renew warranty before and they said it had to be added 90 days before it was up. My husband has brain and lung cancer and I have multiple myeloma. We have a year old fridge and no ice living in Phoenix Az. Believe me we use ice, although it's just the two of us. Thank god, I'm 67 my husband is 72. This seems like a very unfair practice by Samsung. We have had many other appliances over the years and they have worked well. The old fridge is 15 years old and still working in the garage. Thank you.

I bought a Samsung refrigerator a year ago. I started to notice the temperature will rise in the freezer then drop causing food to sweat and frost over causing ice to stick together and not go through the icemaker. Called Samsung multiple times and got the runaround from one department to another department never heard back. The ice cubes are so big they get stock in the opening and fails to fall into the cup. Because the temperature fluctuates ice cubes sweat stick together when the temperature drops again now they're too big to fall through the opening so you're constantly taking the icemaker tray out breaking up the ice. This refrigerator has made me so sick that I'm buying a new one and I'm going to donate this one to the goodwill. It's better than nothing for someone who needs a refrigerator.

I've owned the Samsung Fridge for 28 months and noticed that items in the freezer were thawing out. Called Samsung was given their authorized repair shop. 3 business day wait (Do they have a lot of work?). The coolant chemical Freon was leaking. I tell Samsung "this is not normal" and they say "Well it's past warranty so you are on your own". Over $1,000 to repair to the fridge is basically worthless. No sense repairing the existing piece of garbage so I will buy a new one. NEVER NEVER NEVER buy a Samsung. Quality is poor and they will NOT back you up when this problem occurs.

The worst thing I have purchased. Call Samsung two weeks ago and still no help. Now my freezer stop working. Never will I purchase anything that have Samsung on it. Model number rf197cpn French door 4yrs old. Please do not buy this refrigerator!!

We bought the 345 Ltr RT 35 refrigerator in May 2010 in Aurangabad, Maharashtra, India. It was working well till May 2015. After which the lower door was not getting closed properly and defrost was not functional. After noting the problem, it was reported to the concerned authority and customer care number provided by Samsung in month of June. We were told to change the position, restart the refrigerator, which did not help. After persistent problem, it was again reported to customer care on 19th Sept. Again the executive told us to lift the lower door, but nobody visited our place. After repeated complaints, one of the technical person came to our place, changed the IC and told us that "Your defrosting problem is solved, but door problem cannot be solved as the refrigerator purchase date is more than 5 years old."

Samsung RSG257AARS side by side refrigerator - July 2014 we noticed that our freezer was not working. No ice and the food was thawing out. I called Samsung because we had purchase the unit in 2009 but I have always at least gotten 10 years out of a refrigerator. The customer service representative agreed with me but said the only thing she could do for me was to sell me a 1-year extended warranty. That was her solution so that I could get someone out to check it and repair it. So I bought the warranty. In the meantime I lost a whole freezer full of food. I called the service company and they said the soonest I could get someone to come look at it would be September. So I said I have to go without a freezer for 2 months? Well we had no choice and keep a cooler full of ice out on our patio so we could get through the rest of the summer without ice and a freezer.

Bought a $3000. Samsung refrigerator from Lowe's, and turned out to be junk. My son had bad luck with their hd tv's, and I should have known better. They are cheaply made, and overpriced garbage. And their support is even worse. I hope anyone that reads this are smart enough to take heed.

On 21 January 2014 I purchased a Samsung 924L 4dr ref steel fridge for a lot of money. Approx some time in September 2015 had to ring Samsung to inform them that I had no ice. I was taken to the Philippines and spoke to a representative who explained to me that they would send someone out from Nerang to look at the fridge. (By the way I did purchase product care which meant that the fridge was under 6 years warranty.) A person after 3 days came out and was late for their appointment (didn't apologise) and said that the fridge had ice and that I should not touch the button on the rhs as this would cause problems and that ice would not produce if the temperatures were wrong. (I was dumbfounded that Samsung would put a button on their fridge and that the consumer should not touch it.)

We purchased a very expensive/nice Samsung refrigerator two years ago. Recently we smelled a burning smell and then woke up to find that the entire refrigerator had gone out. The handy dandy electronic panel on the front complete with wifi/music/weather was still working perfectly saying that the fridge was cooling. IT WAS NOT! After, transferring the entire fridge/freezer to multiple coolers on a Sunday we proceeded to call to get a repairman on Monday morning. Well, come to find out not many people can repair these fridges! So, we talked to Samsung customer service who promised to send someone out. A day later, we hear from someone who is coming the next day. Mind you it has now been three days without refrigeration.

We purchased our Samsung refrigerator, model # RFG238AARS on May 28, 2012. Glad we did not purchase any other Samsung appliances since. This one has been a frequent headache. In the beginning we were able to get many things fixed under warranty. We did not purchase the extended warranty. If a product is good, one should not be necessary. We have frost all through the freezer. This problem occurred during the first year of owning it and was fixed. A refrigerator that costs over $3,000 should last longer than 3 years. We also have rust in the tray under the water and ice dispenser. I thought stainless did not rust.

Purchased from Lowes, my advice is to look for any other brand that has no affiliation to Samsung. Within the first 2 months, water would only occasionally work. Called 1-800-Samsung Junk, got the run around, they had me do all types of tests to make sure I was knowledgeable on how to push the lever to dispense. After an hour they said they would call a repair center in my area and someone would call me. Waited two weeks with numerous calls to repair center and Samsung.

We purchased a new Samsung refrigerator in July, 2015 and immediately noticed loud popping and cracking noises. I contacted Samsung and was told this was normal due to our purchase of a model with automatic defrost. (Is there a manufacturer that still makes a manual defrost refrigerator?) No help here, so later I began a Live Chat on Samsung's website to again register my complaint. I was eventually given a link to request a service technician to come and examine the refrigerator. The link failed and I lost all contact with the rep. I then called the service request department and had a long conversation with a nice lady that again confirmed that the noise was normal. I donated a 20 year old Whirlpool that I wish I could get back and dump this Samsung. Never will I ever consider buying any other Samsung product.

My Samsung refrigerator is just 1 year old and the technicians have visited almost every month due to one or the other problem. It started just over a month when I realized that any fruit or vegetable I kept outside the vegetable compartment had ice in it. Even the cooked vegetables if kept in the back of the shelf had ice in it. I kept on complaining this issue to Samsung Customer Service. Every time they will send a technician who will change the part and go. It was more of a pain as I couldn't use the fridge to full capacity. As instructed by technicians there were so many things which I shouldn't put in certain shelves or the size of boxes. I kept away leftovers or anything cooked/half cooked. I don't remember till date if I ever had to be so careful in using the refrigerator. I couldn't use half of the space in refrigerator fearing it will get spoiled.

Last month, I noticed the drinks weren't cool, the vegetables started to wilt, and finally, the ice maker quit working on my less than 3-year-old Samsung French door refrigerator. I called Samsung and was switched from one person to another, telling my whole story over and over. Eventually, they gave me someone in Dallas who said they couldn't get anyone to come to my house for three days. I threw away all food, waited for the serviceman, and when he finally got here, was told the fan to the compressor was not working, but he did not have the part. I was charged $180 for his visit. He said he had to order the part and would try to be back Monday, another 3 days away. Monday he said the part wasn't in. Tuesday, the part wasn't in. Wednesday, the part FINALLY arrived and he came back and replaced the fan. Then, amazingly, that didn't work either. Now he said he had to replace the whole motherboard and I had to pay for both parts.

I purchased a Samsung double door refrigerator about 2 yrs back. From day 1 of purchase it is not working well - does not cool, there is water puddle formation in front of the refrigerator (it is supposed to refrost type). Despite getting a Samsung technician and having it repaired twice still the problem is persisting. I even paid Rs 300-400 both times for the repair even though it is under warranty. I even offered to ship it at my own cost back to Samsung and forget about it and would like to buy another refrigerator from another company that is more reliable and responsive. I suggest to all Indians never to buy a Samsung product in their lifetime. Samsung is most cheating company I came across.

From day one it has never made more than one cup of ice. Then under the lunchmeat drawer we have always had an accumulation of cold water. It takes about three to five days to get meat to freeze in the freezer, and ice trays too. Horrible fridge.

I purchased a Samsung fridge March 2013 from the brick with stove, and dishwasher for our new home. Within the first 6 months we started to notice water in the crisper - just one side... OK someone spilled something? That went on for a few more months and we started wondering what/why? Went online and was told to contact Samsung, there was a "fix" to our problem. I called, they sent repair person here Feb 13 2015. Within 3 months it started again called right away. They sent the same part for a new repair - which was the entire BACK of the fridge - this time will do it! That was June 30/15 and we have been calling Samsung now for a few weeks as it started again?

My case resolved! Once I provided a receipt from a local appliance repair service that the condenser seized (luckily I saw the sealed system was under a 5yr warranty while researching a fix online). Samsung attempted to have one of their authorized service centers send someone out to verify/repair.

We have had 3 service calls on the ice maker. It has yet to make a full bin of ice. It freezes up with a softball size of ice. They have put 3 ice makers in. Now we are being told it's out of warranty and will be covered under Lowe's extended warranty. It will have to be serviced 3 times under them before it can be deemed unfixable. 6 service calls REALLY on the same problem. We have to cut it off for days to let it thaw, then turn it back on and it may or may not work for a few days. I'm not a repairman but I think it's a sensor or bad circuit board.. Samsung is hard to work with and Lowe's and Golden in Home service even worst. We had Lowe's give us 3 appointments only to have Golden in Home to cancel. Don't shop at Lowe's. Don't buy their warranty... DON'T BUY SAMSUNG. ANYTHING!!

So our Samsung refrigerator that we bought for about $3500 stopped working entirely three weeks after the five year warranty expired. We called them up and told them they should fix it since it's like a car that's completely worthless a couple of weeks after the warranty expires. Nobody would ever buy such a car. So they sold us an extended warranty for $345.

Two years ago I purchased a Samsung Side by Side refrigerator RS5267TDWP. The refrigerator portion stopped cooling. I had to throw all my food out. I had purchased the extended warranty. The repairman came out and determined what the problem was. One of the parts I needed was an Evaporator cover. The part number given to the repairman did not match what was in my refrigerator. Samsung insisted it was the right part. They had no other options. So Samsung can't remember or look up what parts they used in their refrigerators two years ago. So here I sit with no refrigerator. All the comments about the ice maker are spot on. The ice cubes freeze in the chute. Whoever designed the ice maker was a sadist. Never buy a Samsung refrigerator. My last refrigerator made by Amana lasted 14 years at half the cost.

Bought the Samsung refrigerator in summer of 2013 - within two months had water beneath veg tray. Called repair, said fan was blocked by me. Issue came back, second man pulled back replaced whatever. Then the food in bins would rot because it would fill with water. If this wasn't going on all the water bottles just above the bins froze solid. Now have had the repairman again come out. He's had to order an entire new back panel. I am to remove food, leave it off for a day so the ice build up around the fan defrosts. Had to buy a storage container for food and will have to get ice while this lovely piece of useless whatever.

Since purchasing in 2012 this refrigerator has been a constant problem. We have had to defrost the freezer 6 times due to ice buildup. And now for the second time the refrigerator is not working. The back panel freezes. The fan then breaks due to the ice buildup which causes the motor to stop. This has happened twice at a $500 cost to fix. Now in addition to the refrigerator not working there is ice building the size of a large melon in the lower right hand interior panel. We have been told this is due to bad insulation and is a product defect.

The consequences are that I'm out almost $2675.00 and stuck with a product that does not work. Repairman came. It took 2 months for appointment. Said he fixed and we had a 90 day if it didn't work to call them back. Well guess what - it didn't work. Hasn't made ice at all. Just a worthless product and haven't got any satisfaction from anyone at all not even Home Depot where I bought it. Very very very disappointed.

Like so many, I purchased a French door Samsung refrigerator and had nothing but trouble. I have read so many reviews and complaints about the Samsung refrigerators, as well as the poor service Samsung provides. What I know is that many larger retailers such as Home Depot and Lowe's who sell the product are as guilty as Samsung for selling and promoting a product that has proven to be a consumer failure. I note that there is a class action lawsuit initiated in the U.S. I propose we do the same in Canada as well as hold retailers who sell the product responsible too. If you are in Canada and have had nothing but grief from your Samsung refrigerator, please email me at **.

I've had this refrigerator for approximately 2 years and during this time the ice maker has gone out twice. In June of 2015 I paid to have a new ice maker installed as the old one stopped making ice. Just over three months later the ice maker went out again and I missed the warranty date by three days, so I'm asked to pay another $495 for a new one. I have had several refrigerators and never had an ice maker go out until I purchased this Samsung. I feel Samsung owes me the cost of this ice maker. Your response to this would be appreciated.

This refrigerator was the most expensive in the store, but I thought it would be the best and it is the absolute worst. For $3,500, you would think you would not have to defrost the area of the ice maker. It works like the cheapest brand in the store. It doesn't give you ice cubes, just pieces of ice that go flying everywhere. Ice gets built up and clogs the ice maker and you have to take an ice pick to remove it or it won't make any ice. I absolutely hate it and I'm stuck with it for a good long time.

I have owned a Samsung French door, bottom freezer, model RF197ACWP for a year and a half and have had pooling of water under and inside the crispers and a layer of ice forming in the bottom of the freezer. This is apparently a common problem with this model, a manufacturing defect. I have never experienced any issues with any refrigerators I have owned in such a short period of time. The last refrigerator I owned lasted 15 years without problems and the one before that 20 years! Also, just after a year with this inferior product, the white door handles started to peel, exposing polished chrome or steel. I thought the cosmetic damage was the worst of my complaints! Little did I know. I will not consider buying Samsung products again, as its customer service is unresponsive in addressing complaints.

RS265TDRS - Expensive product, but not very efficient. Freezer works but does not cool enough. Please be aware of this product. Very disappoint that have to buy another fridge. Most places not recommend to fix it. Please do a little more research about Samsung fridge.

RF267ABRS - My experience leads me to believe that Samsung refrigerators are junk. They look nice but after a few years, you will have problems. It started with the lower part of the refrigerator filling with water that iced up and leaked onto the hardwoods. I kept having to get ice and water out of the fridge, then it stopped (for now). Next, my ice maker chamber stopped cooling. There's nothing online about how to fix this (that I could find). I called Samsung but if the fridge is not under 1 year old then they tell me they can set me up with maintenance but I have to pay for it. I had to buy a new washer and dryer and decided it was time to stop giving loyalty to a company that in my opinion, makes things to break. Stick with Samsung TVs, skip the appliance.

I purchased my refrigerator model RF26VABWP/XAA 5 years ago. Have been having problems with ice maker, freezing up constantly cleaning water and ice from under crisper drawers, and now the control panel is not working. Have heard everyone is having problems with Samsung refrigerators. They are junk. I was told Samsung was a reliable company. Not now. Will not purchase another product from them of any kind.

I am purchase the refrigerator in the Feb 2015 and during 8 month the refrigerator is not cooling. I log the complaint in Samsung call center. Request No is ** but still date it was not resolve. I am taken every day follow up with call center but no one take it seriously. Kindly resolve it on priority otherwise we will take legal action against Samsung.

Samsung has fallen so short on their appliances (refrigerator) that from the first week I had to have our refrigerator serviced, and it has been a total flop since the beginning. If you put anything in the freezer it makes terrible noises and now my lights on the outside panel won't light up.

The design of crisper drawer doesn't allow for cleaning front bottom of drawer if something spills. A double layer of plastic prevents one from getting in between to remove spill. I have tried everything to get to this area without success. Very poor design - and of course, the drawer was not built to disassemble. It would crack plastic. Who thought this up? I'm sure replacement is not inexpensive.

I purchased a Samsung RF217ACRS/XAA refrigerator from Home Depot a year ago. Just before the warranty ran out, I contacted Samsung service for a repair. The evaporator coils were over icing and the drain failed causing water to run into and under the chiller drawer. This is the 3 door model with the freezer in the bottom. Request for service initiated on 9/28/2015 and this is 10/9/2015 with no service scheduled. Multiple telephone calls to Samsung service and to Home Depot. Warranty expired on 10/4/2015. All is documented.

Worst refrigerator. Waste of money. I have had to replace ice maker twice. Water drips into the ice maker and freezes the ice cubes together and is stuck in ice chute. Water drips into the vegetable bin and cold cuts drawer. Water also drips onto the water dispenser so I have to put a pot holder under water dispenser. Ice forms underneath the cold cuts bin and I am not able to open. There is water that drips on floor. Don't buy a Samsung refrigerator.

We purchased our French Door Refrigerator (Model RF4267HABP) Dec./2011 from Lowe's Home Improvement. Within the first year we started noticing rust on the front door near the ice maker and the door. The Lowe's repairman told us since it was cosmetic it wasn't covered under warranty. We would have to pay a large amount to replace the front door panel. Why do this if they can't fix the problem that is causing the issue? The repairman basically told us to not use the crushed ice option. WHAT? Why own an ice maker if you can't use the crushed ice? They are now telling me that they haven't seen this issue "in the database" so they don't think it's an issue.

RF263BEAESR/AA - One month and three days after date of purchase from Best Buy, the handle on the freezer drawer fell off. The threads on the plastic handle latch had been stripped by the stainless steel bolt inserted into it. The bolt was used to attach the right side of the handle. The Samsung repair rep. told me that since the handle worked when I purchased the refrigerator and no longer did, I had damaged the handle and thus the damage was not covered by the warranty.

Model RF31FMESBSR/AA Horrible unit. Icemaker will not work. Replaced it and the 2 main circuit boards and no one can figure out what's wrong. VERY, VERY POOR PERFORMANCE and VERY, VERY POOR SUPPORT. Bad choice. Will get a Whirlpool next time. Samsung should stick to phones and TVs and stay away from appliances altogether. My appliance repairman says SAMSUNG SUCKS!

I am writing this just so other consumers can make an informed decision. I bought this french door refrigerator at a cost of over 1500 dollars Cdn (28.5 inch) expecting a fridge for at least five to ten years... Within a year the bottom shelf cracked and crispers couldn't be used. Within the next year two of the shelves in door cracked and are useless. Replacement costs are prohibitive. The plastic fittings are literally falling apart and not warrantied. I have an expensive fridge that requires duct tape to keep shelving together. Did I get a lemon? Don't know but at two years old, the fridge looks like a write-off.

On August 16th, 2015 our new Samsung refrigerator model number RF28HMEDBSR/AA leaked water all over the kitchen floor. We contacted the Samsung customer service number listed on the refrigerator door. 1800-726-7864. After being prompted through a maze of extensions and holding for 20 minutes we were told our refrigerator was no longer under warranty even though it was less than one year. They said they would send out a one time courtesy service call. A week and a half later a third party service company arrived and diagnosed the refrigerator as having 3 defective parts that needed to be replaced. He ordered the parts which took another two weeks. During this time we submitted our purchase receipt to correct the date of purchase and show the refrigerator was still under warranty. The new parts were installed and we thought all was well.

This is the worst refrigerator I have ever used. Well the refrigerator and freezer are fine. It's the stupid ice maker. It doesn't give cubed ice, it gives pieces of an ice cube. My floor stays wet because of this. I have had 2 Samsung people check it out and they said that's how it works. If you like having little pieces of ice fly out at you then this fridge is perfect for you! Ours is about a year old so I'm stuck with it.

We bought our refrigerator (Samsung RS261M/XAA) from Pacific Sales In Ontario CA. Like many others here, we decided to pay a higher price in hopes of getting a better product. This product lasted about 13 months. The warranty is 12 months. The refrigerator starting making this loud horrible racket which turned out to be the infamous ice dam hitting the fan. We removed all the food and defrosted it. This quieted it down again. Three months later the noise is back and we're spending another weekend fixing it. We cannot afford another fridge so we're stuck with this cycle for now. Do not buy Samsung Products. They are defective and they do not stand by them when they break.

Buyer beware!!! After owning this French door refrigerator for a little over a year, there started to be water buildup under pantry drawer. The water would then freeze and would prevent the drawer from opening. I began the weekly game of trying to thaw the ice in order to use the pantry drawer. The ice would come out in big sheets. Big enough that while pulling a chunk out of the fridge, a piece broke off and dented my appliance. And because there was nowhere for the water to go, it started seeping out onto my hardwood floors which caused them to hoover up.

On the 28 of September I called Samsung call center to complain from my fridge that is not cooling at all and until now they didn't send anyone to fix it although I kept calling them everyday and the fridge is still under warranty. The call center employees are very incompetent and refuse to transfer me to the maintenance department and also refuse to give me their address.

We purchased the Samsung 24CF counter-depth side-by-side refrigerator in December of 2013 from Pacific Sales in Chatsworth, CA. The unit cost $3149 before tax and we paid an additional $350 for an extended 5 year warranty. Within 6 months, several of the side shelves, which they'd demonstrated as being intended to hold gallons of milk, had cracked or were broken to the point they hung of the door. This was true even of the shelves we used only to hold condiments and smaller, lighter items. Within 13 months, every single door shelf was cracked or broken and the plastic surrounds on the main shelves had cracked as well.

Fridge - we've had problems from the start. Samsung has sent local technicians to fix it 5-6 times now, including the main computer board and the compressor (twice). The last time the tech came, he said he doesn't know what else to do, and recommends it be replaced. Samsung has denied this and says it is repairable. So we are stuck between Samsung saying it's fixable and the tech saying he doesn't know what to do. THIS IS HOW WARRANTIES WORK???

Bought this RF261 French door/bottom drawer fridge and dishwasher in same style in Sept 2012. Within a month or so we found accumulated water in the drip pan under at the bottom of the fridge. Now the ice maker has failed and consumer service fix (reset button) did not work. Dishwasher does not clean well even with pre-rinse and accumulates sludge under door. No more Samsung products for me!

RS267TDWP - I bought the Samsung double french door refrigerator about 3 years ago and 6 months into owning it had my first "ice" problem in the Fridge part. Every 2-3 months we have to open the panel in the back and unfreeze with hair dryer!! This is ridiculous. Even worse to hear Samsung isn't doing anything about it! I want help. Let's make Samsung accountable.

We purchased a Samsung French Door Refrigerator August 2014 and have had six going on seven service calls since July 2015 all for the same reason. Samsung will not allow us to see the Technician reports. The Technician is frustrated when he leaves because it's not fixed but Samsung Support states that the reports says our refrigerator is "operating normally". Samsung stated they will continue to repair but will not replace. We found out that policy is across the board. We did not check Reviews prior to purchasing the refrigerator and apparently they don't have the good reputation we thought. I have comments between Samsung and myself, but as I stated they won't allow us to view the reports. We do not have pictures because our main complaint now is the noise which we can hear over the TV.

RF217ACPN - Just shortly after the refrigerator went out of warranty a continuous water build up started in the crisper drawer. The repairman explained that there is a small part that is faulty in the drainage of many Samsung models - replacement cost me $150.

RF263BEAESR/AA - We bought this fridge less than two years ago. I agree with the other reviews that it is a bit noisy but that's not the worst problem we have. The ice maker is awful! The ice remains in the chute (in the door) and then melts and leaks out of the dispenser! We end up with water dripping down the front as well as inside the fridge, in the door shelves and under the produce drawer. We have to keep a folded paper towel under the dispenser constantly! We also have to open the door and reach inside the ice chute with a small spoon to scoop out whatever left over ice remains there or else it will melt and leak everywhere! HOW can we all start a class action suit?

We replaced our appliances with Samsung's less than 3 years ago. Soon after, the dishwasher died and it took weeks for the Samsung repairmen to get it fixed. Now the ice maker in our fridge died. Have had minor issues with the stove and microwave.

RSG257AARS/XAA - I purchased my Samsung side by side refrigerator in 2012 and the ice maker has given me trouble numerous times over that period. This last time, it would only make a tray of ice if I hit the reset button. I was told I would need to call a repairman. The service call was $79 and the part will cost $207 and will not be available for a week. I will not buy another Samsung product.

This is accurate and fair. Here it goes. I purchased this refrigerator in 2014 from the Home Depot. I also purchased the 5 yr extended warranty (just in case). It all began with them delivering the wrong unit and it also had a hole in the back from a forklift. The delivery company left it in my driveway and drove off and in the process, ran into and wrecked my neighbor's picket fence and would not share insurance information for replacement. Yes. HD sent two young men to pick up the fridge without a lift on the back so all of us had to heft this into a high bed truck to remove it. Ended up renting a truck and picking up and installing the new one ourselves. So I have had this refrigerator for 10 months and it stopped cooling in the fridge and the freezer. I want to add that the vegetable storage units do not keep the vegetables for long at all. They go bad after a couple of days.

I purchased a fridge about 2 years ago and when the handle broke, the parts department advised me that the piece was discontinued and that nothing could be done to replace this. In sum, have a fridge for which I can't use the handle to open the freezer drawer. Lovely. The lifespan of their products is under 5 years. Amazing. Then 3 months ago, my husband purchases a dishwasher and guess what it works for a whole 2 days then breaks down. 3 months later, still washing dishes by hand and countless service visits with the incorrect parts ordered and still waiting. Called the executive department directly at Samsung just to learn that nothing can be done and basically I need to wait to hopefully receive the correct part and eventually be able to use my dishwasher. The worst service ever. DO NOT BUY ANYTHING SAMSUNG. It will eventual break down within 5 yrs or less of normal usage.

Bought a Samsung refrigerator in May from Home Depot. They were on sale and was what we needed to fit the area we had. Four months into it, my wife comes to me saying it's not cold, all of the frozen food was thawed and it's a mess. After throwing everything out, I called Samsung repair. Talked to someone in India who read from a script. She directed me to some tests I should do first. I did them, didn't work. Called again, more tests. All I want is my fridge fixed. It's under warranty. What's the problem? It's that they are told not to send anyone and that the consumer should be satisfied spending $1,796.43 for a fridge that worked 4 months. Tomorrow, I am prepared to start the fight. Class action please.

Fridge purchased less than 2 years ago is not cooling. We have the problem for two weeks already. The food gets bad. The upper part of the fridge does not cool. We call Samsung several times. First, a representative was trying to repair it while on the phone. One of those, Mr. **, with very bad attitude. So, we turn off the circuit breaker for 30 seconds, then again for a minute but nothing. After another call, Samsung gave me a repair case number and said someone will call me. Waiting a few days, no one called but Cristina ** sent an email 3 days later to tell me I have to call to schedule the repair. Her office was closed at the time I read it, so I called the next day and left 4 messages.

I bought RAF297AARS and now find drain hole was frozen and water spilt over and accumulated under drawer. I searched the web and found it is Samsung design issue. The worst thing is the drain hole part is rusted and bring the rust to the water and ice. I did not know how long I have drunk the rust water and ice. I called and they will charge $125 first and then to decide if it can be fixed. I will write letter General Attorney of IL to reflect Samsung neglects people's health. They put easy rusted material to let customers to drink rust water and ice.

I've had my refrigerator quite a few years and every time I clean it I get frustrated. I asked for help before and never got anywhere. My problem is when I pull out to wash either the vegetable or fruit drawer to wash them there is a space in the bottom front of the drawer where garbage accumulates like seeds from peppers or a piece of parsley, etc. and there is no way we can remove the front part of the drawer in order to clean that out. I chatted with Support and I was told there is no way to remove the front part of the drawers to wash. It's my only complaint about my refrigerator. All is well otherwise. I was told my feedback would be forwarded to the Company.

Model RF266AEPN, french door model. Purchased spring 2011. At four years old had to be serviced for the ice dam at the back of the refrigerator causing the fan attached to the evaporator to be compromised and sound as if the refrigerator was about to blow up. The repairman warned me that this was a common problem with Samsung and tried to sell me an extended warranty. I declined. Unfortunately I should have listened because six months later it's the same old problem.

Wow, after reading all these reviews, I wish I would have done research before making such an important and costly purchase. We bought a Samsung Refrigerator on June 2011. Three years later it stopped cooling. Had a Sears repairman come in and replaced two panels ($250 and $175) plus $100 labor. Got it working again. Six months later, the exact thing happened. This time I'm not spending any money to repair it. So upset and disappointed. I expected their refrigerators be as good quality as their TVs. Samsung should take responsibility for their products! How is it that they get away with it?!?! No more Samsung for me, ever!

I will NEVER buy another Samsung product after the experiences I have had with this refrigerator model #RFG298HDBP. Water from the door dispenser would drip enough to fill up the reservoir and it had to be constantly maintained. While during the warranty period, the lower icemaker never worked properly or regularly. Samsung sent out a repairman who replaced the icemaker at no charge (under warranty). The replacement was of equal poor quality as it operated for a month or so before problems started. Water would overfill and spill into the ice bin... Finally, we decided to shut off the lower icemaker. The warranty had expired and I was not going to pay for a service call because I was beginning to see more problems on the horizon.

Model RF268ACPN. Freezer section of refrigerator was unable to maintain freezing temperature. Called authorized dealer and he stated that he was unable to get parts to repair the compressor fan. Refrigerator was only 4 years old and now parts are not available.

I bought a Samsung Counter Depth Refrigerator 6 months ago and it wasn't right from the day I bought it. It didn't cool on the refrigerator side, and the freezer built up frost. Then the outside started getting condensation. I called Samsung and they sent someone out a week later. They said the fan wasn't working. So they had to come back a week later to install a new one. One month later now, my fridge is doing the same thing again. I called Samsung and they won't replace it until they try to fix it 3 times. What a joke! You pay over $2000 for a fridge, it should work! Customer service was polite but couldn't do a thing. I wouldn't recommend Samsung.

I bought the French door, bottom freezer drawer, water in the door Samsung Refrigerator at a local appliance dealer that I've done business with before. Bought it because it had the configuration and stainless steel look I wanted. All seems to work fine currently but it is very noisy, making loud humming and intermittent vibrating. This started after about 2 years of use. My mother's long time (30 years) refrigerator started making the same kind of noises about a year before it quit so I'm worried.

After a year went up on this fridge I have had to replace ice maker and other parts, and Samsung will not do anything about it. Will never buy a Samsung product again!!! My model number is rs261mdbp, now the rubber tube that water comes in to fill ice tray freezes solid and I have to thaw it out to bust ice block off. This picture is of tube after I got ice broke off. Need help to sue Samsung.

WE HATE THIS FRIDGE! Samsung should be ashamed! This is the side by side model # rs25h5111sr. It's 2015 & with the tech we have now, there shouldn't be these issues. I have over 5 major complaints about this fridge! 1st the noise! When we open the freezer door & then shut it, it sounds like the haunted mansion over @ Diz! It expands & creaks like the walls in the haunted mansion. It was so comical, I invited neighbors over to witness it! They think it's hysterical, we do not! When we also open the freezer door & shut it, there's a knocking sound like someone with a hammer is banging for about 3 or 4 times! The thing pops & cracks but not just little pops or cracks. It's so loud it awakens us in the middle of the night! Sounds like someone breaking into our home. The motor is also noisy... why? Did Samsung forget to put needed insulation in this fridge or did they just make it cheaply?

RF267ABRS - Problems from the get-go. Ice in fridge under slide-out drawer, ice maker with loud periodic click, water on floor (and we have hardwood floors!), fridge and freezer not keeping safe temperatures. We replaced the seals with supposed Samsung seals at a cost of nearly $400. Did not fix the issue. Now causing marital issue coz I don't want a fride that doesn't keep foods at a safe temperature! If there is a class action suit, I've not been notified. We bought this 7 or 8 years ago, has never worked right and still people with more recent purchases are having the same problems!!! Wow. Shame on Samsung.

We bought the RF263AEWP model on August 30, 2011 from Lowe's. About a year later, the fan was making a noise. It was blocked by ice build up. We got rid of the food, and defrosted it, with the help of hairdryer, etc. It was fine for a while, then it happened again. We called an authorized Samsung Repair person. He said it would cost over $700 to fix it. We found reviews where other people had this problem and they spent $$ on repairs, only to have the problem come back. So, we didn't pay for the repair person. We defrosted again... It's now freezing up again. Food in the freezer is "soft". We are shopping for another refrigerator. If there is a class action lawsuit, we want to be a part of it.

Icing under storage trays. It has been fixed twice. We paid 140.00 the first time. The next time Samsung sent a repairman with a replacement part. (One time only they said.) Now we have the same problem again. So does a LOT of customers. Do NOT buy a SAMSUNG! They do not stand by their word. Their products are a N/G!!

Bought a Samsung fridge model RF197ACRS (French doors with the freezer on the bottom) Just under 2 years ago... And now it is leaking water in the crisper?! I googled it and YES this is a huge problem with Samsung. Frozen water buildup and it won't drain properly. I have to defrost a new fridge all the time? Samsung you suck. Less than 2 years and already having problems! And of course the warranty has expired so I am out of luck. BE WARNED. Never buy a Samsung FRIDGE!!! And Customer service is HORRIBLE!

Purchased in 2009 from Lowe's. Was instructed to call Samsung due to out of warranty status. Was informed by Samsung that my complaints were mine and it was not Samsung's issue but was "cosmetic" and I would have to take care of it myself. She stated that there had been no other complaints such as this and passed me on to Quality Control who also told me that there was nothing like this on any of their refrigerators.

Paid $2,000 for our Samsung fridge in August 2014. Last May started hearing a very loud rattling noise, ice was crushed most of the time too. Had technician out to the house 3 times to be told all normal! I will never ever buy from Samsung again! BUYER BEWARE!!!!

RF31FMSBR - Refrigerator sucks. Had it 2 months as Motors for fridge got louder and louder wakes us up at night, annoying while watching tv. Have had freezer stop working and food spoiling for no explained reason. Have had service personnel out hear replacing fans, compressors, etc. Agrees it's loud but he's heard worse WTF. Still within Yr but Samsung not willing to refund as they say next time until out of warranty. Do your research - SAMSUNG FRIDGES SUCK!!!

I purchased a Samsung Refrigerator in February 2011 and I paid $1800.00 cash. 1 year later the Ice maker inside (the part that houses the ice) cracked. In November of 2014 (2 weeks before Thanksgiving) the refrigerator became very loud and stop cooling. I enrolled in Sears Warranty Protection Plan and I have had to call repairman every 2 months. I will never buy another Samsung again. I want my MONEY BACK!!!

French Door Counter Depth Refrigerator with Deli Drawer RF24FSED - Like those before me, I am hoping others can benefit from my mistake. My Samsung refrigerator is less than two years old and the ice maker doesn't work. We have done all the recommended fixes several times. Both Best Buy and Samsung will not do anything to help. Reliable appliance repairmen won't work on Samsung appliances and say they can't even get parts. Also the interior design isn't very good. The door shelves have an extra metal trim and there is space between it and the plastic wall. If something spills and gets between the metal and the plastic wall it is a nightmare to clean. I also find removing the plastic vegetable bins to clean a big hassle. I will never purchase a Samsung product again.

I bought a Samsung Refrigerator model #RF263BEAESR 2.5 years ago. It was over $2,500.00. It has had very light use and out of the blue the freezer stopped working. Called Samsung and they sent technician to diagnose. Cost $125 for them to tell me the compressor has stopped working. After many emails back and forth and telephone calls to Samsung - most can hardly speak English, Samsung will pay for the part but NOT the labour. The labour costs are estimated at $900 to install the compressor. Really Samsung. That's how you back your products? No one expects a fridge to only last 2.5 years. Never will I buy Samsung again. It's just a scam. These new appliances from Samsung just don't last and when a part goes unexpectedly they do not back up their product. They want you to buy a new one because in the end it's probably cheaper. Well I may be buying a new fridge but it won't be a Samsung.

5 year old fridge. Ice maker cracking, popping, icing up underneath. Hundreds of dollars to repair. Forget THAT! No more Samsung products for me. I learned my lesson. Stick to names that are associated with refrigerators and other major appliances like Whirlpool or Maytag. Customer service means something. As many people having problems with the ice makers and Samsung isn't taking any action, I would think a lawsuit would be initiated. I want in if there is a class action suit.

It does not make ice. I have to buy ice after spending over US$ 2,000 on a Samsung INFERNAL machine. They come, they look, they adjust, you are out of warranty now. Pathetic!

I purchased the Samsung French Door RF26V Series Refrigerator at Lowe's. Approximately 15 months afterwards the refrigerator was not cooling properly and I noticed back wall inside was frozen. I was forced to purchase a used refrigerator and put in my garage because it was unsafe to store food at 45 deg. Repairman told me to unplug it for 3 days and let it defrost or thaw out and try to restart, and if that doesn't work he will come look at it. Also the ice maker just keeps pushing ice out the top of the bin causing it to break the bin - $99 for replacement. I paid $2500.00 for this appliance and I am very disappointed with the Samsung product. I will never purchase another Samsung appliance nor will I recommend the product to friends or family. This is day 2 of defrost, I feel like I'm in the olden days of having to defrost the refrigerator. I am a widow raising a teenager and cannot afford to buy a new one. Thank you.

I bought a $1,300 Samsung side-by-side refrigerator from Conn's. I had it 6 months, it quit making ice and sounds like an airplane is about to take off! I have had the ice maker and the entire back of the ice maker replaced 3 times in 2 years. My warranty ran out, now I'm stuck with this $1,300 piece of crap. Conn's told me to call Samsung, well that's a laugh. They tell me to call Conn's because when they shipped it out, it was perfect. Conn's says they aren't to blame. Well I guess I'm to blame for buying this beautiful refrigerator that on the inside is a piece of crap. Now I'm stuck with a 2-year old refrigerator that doesn't make ice and sound like an airplane in my kitchen. Thanks Samsung for your crappy service.

The ice maker seldom works and the filter has to be changed frequently & is expensive.

Bought a top of the line Samsung french door refrigerator. It kept telling me it needed a new water filter, which I bought and replaced. (It cost forty three dollars at Lowe's.) I installed it correctly. It now leaks badly and since the unit is now out of warranty Samsung's service outfit wants one hundred and seventy dollars plus parts just to look at it! Not happy with Samsung.

I purchased a Samsung refrigerator 18 months ago at Lowe's for $2000.00 and it was a french door fridge. It stopped getting cold so I got on Samsung website and found a repairman at The Appliance Doctor. They sent a man out and he looked at the fridge and said it is not worth fixing. It needs a computer and two other parts. He continued to say Samsung are junk and it will break again. I then called another well known appliance repair center and they also told me that they do not work on Samsung products. They stated they can't get parts for them. So then I contacted Samsung and that was like talking to my dog. Very unhelpful. I went out and replaced this a Whirlpool.

Started after a year old ice builds up on bottom freezer - can't close door. Called Home Depot where we bought it. They said we had to call Samsung. We called Samsung, they said we only get a year warranty. We had to pay for a extended warranty. Why are these people getting away with this. I want my money back. I also bought the Samsung stove - had problems with that since day one.

I purchased a Samsung 4-door refrigerator because I thought I was stepping up the quality for a refrigerator. The unit worked well for the first 13 months, then the ice maker would suddenly stop producing ice for no reason. I waited a day or two and the ice maker started working again. A few months later, I notice water on the floor of my kitchen. I thought my children spilled something. Then my son notice water dripping into the basement ceiling under the refrigerator. I looked more closely and the refrigerator was dripping water.

I have had my refrigerator for just over four years and luckily only serviced once. I only purchased a four year warranty (Lowe's) unfortunately and now my ice button does not work. I also do not have all the door shelves having the first one break within 6 months of purchase. It looks as if this product is a piece of crap and my money would be better spent in saving for a replacement.

I purchased the RF28HMEDBSR/AA 15 MONTHS AGO. Of course just after 12-month warranty I start to have problems with ice maker. The build up of ice on the outside of ice tray prevents the ice from dropping down. Chatted with Samsung rep and not helpful. I need to PAY for a service rep to come fix. I paid $2500 for this product from Sears and I would not recommend this product unless you want to spend more money and pay for extended warranty. When you purchase an appliance that is this expensive you should be able to assume it will not have issues so soon!

This is the second French Door Samsung fridge I have bought, and it will be the LAST Samsung product EVER to be in my house. The first french door one was perfect. I purchased model # RF263AEWP from Lowe's in Dec. 2011. Bought an extended warranty, that was a waste of $. Can't get anyone to come out. There is only one company in the East Bay of San Francisco that will come out my way for warranty work and they have lots of complaints on Yelp. They must all know the problems and don't want to bother?

It is obvious that Samsung fridges have critical design problems. Those of us foolish enough to buy one know futile and frustrating it is to do with this company. The thing is now to spread the word to others so they don't make the same mistake. I posted an ad for the fridge in Craigslist under the title "Samsung Sucks". I know it won't sell, but it's a pretty effective way of spreading the word about this company and maybe, with any luck, it will cost them a few sales.

We have had issue with Freezer part of our Samsung french door fridge. It continues to freeze up, developing frost & ice to build up. Samsung has no customer service to speak of...

Thought I was buying stainless steel. Turns out it is a low grade stainless steel. All 3 doors rusted. Took almost a year to get solved. Ice maker unit has rusted again and there are rust spot on the doors again. Even though I purchased a extended warranty hhgregg and Samsung do not honor any more rust problems even though Samsung has told me the rusting around ice and water unit is a health hazard. The refrigerator is only about 3 years old and paid over $2000.00. Samsung does not stand behind their products unfortunately.

We purchased three Samsung appliances three years ago, and are extremely dissatisfied with these products (microwave, free standing electric stove, and a French door refrigerator). The refrigerator had to be replaced within a month, broke again, and that had to be replaced. The microwave logo fell off, (just 'glued on') and needs to be replaced, but we have to purchase a new door. That is fine, since the door is difficult to clean and has multiple scratches!

I purchased this Samsung fridge at the Home Depot Woodbridge in Avenel. A week after, we experienced a leak until today. I called Home Depot and they are going around in circles. Samsung has canceled me twice the service. We have almost 3 weeks with this issue. None is getting responsible. I have lower back pain from picking up water. My arthritis is getting very bad for all the ice I removed from the middle draw.

I spent a fortune on this dud of a refrigerator. If Samsung would spend a little more attention on their refrigerators and not their TV's, this would not be happening. I have had to throw out food all the time. To make matters worse I am a Type 1 Diabetic and all my insulin went bad twice. It cost a fortune to replace. I can't afford to buy a refrigerator and I have to drive 20 min from my home where I have my insulin and food, thankfully to a good friend.

We purchased a Samsung refrigerator with freezer on bottom and double upper doors. It is 5 years old and every year we get water under the pull out tray. Yesterday I soaked up three large beach towels worth of water. Chilled out 1/2" ice that covered about 25% of space under drawer. The water gets so bad that it runs down on hard wood and warps it. Seems too happy when humidity is bad... Summer months. No repairman likes to work on Samsung. Great, but they should not be selling refrigerators. My friend has same frig and same thing happens to her.

I bought a fridge on 09/06/2013. This is a double door with ice maker and water on the door. So far I have had to call service for the ice maker 3x, it keeps freezing up. When I called on it, they suggested it needed a new filter - when the fridge needs a new filter it lights up on the panel, not lit. Also the water stream has lessened. Yesterday I noticed the rubber around one of the doors was ripped.

Refridge is 6 years old. Bottom of pull door on freezer, right hand handle disintegrated and dropped off... Small dents have appeared on the bottom of the freezer front bottom drawer. Very, very weird!!! Where and what material is this made of??? Is it dangerous to our health??? I am afraid to keep it for health reasons.

We bought a Samsung refrigerator - French doors with freezer drawer on bottom model #RF217ACWP-XAA - in July 2012. What a MISTAKE! It was not even one year old, and the fridge wasn't cooling, the freezer was defrosting, over one inch of water was accumulating in both crisper drawers, and the ice maker stopped working. The fan built up with ice and would make a loud noise until it would freeze up solid. This is happening again for the FOURTH time since 2013! Three different repairmen have been here to fix the problems, and each one found low freon due to leakage.

We have a Samsung refrigerator that the inside back of the refrigerator freezes and doesn't cool. I called Samsung and they couldn't even find the serial number even though the lady tried six different times. I researched online and there is other models doing the same thing. I was taught that you get what you pay for but not in this case. I am very dissatisfied with this product.

I bought a Samsung Refrigerator in June 2012. The ice maker never worked right and I just replaced it in June and this one doesn't work right either. It's always out of ice and I'm the only person using it. The Refrigerator got stuck in the cooling off setting last night and I lost everything in the freezer. The Refrigerator side freezes everything on the warmest setting. I'm replacing the Refrigerator in December and I will not be buying a Samsung.

I purchased a Samsung French Door refrigerator with deli tray and bottom freezer in June 2012. I have had small problems with water pooling in the chill cabinets which I've been able to deal with. However, it's since expanded to a heavy build-up of frost in the freezer. The soft-close feature stopped working weeks ago and the freezer drawer now won't close without putting a huge strain on my back due to the frost build-up.

I have to say I purchased a total kitchen appliance line from Samsung and washer and dryer and have never been so disappointed in a product. Fridge is exactly as everyone has stated from the first year (now 3 yrs old) it leaked below the veggie bins. I bought this because my 15 year old Kenmore was outdated and I figure not as energy efficient as it should be. Mistake number one. At least it didn't leak. To be fair I haven't contacted Samsung as I have read many other comments and just feel it's a waste of time.

Motherboard keeps going out.

Wish I could go back in time and choose a fridge other than Samsung RS263TDRS. We've owned fridge 4 years and has been a disappointment from day one. Slow water dispenser. Ice dispenser shoots across room. Biggest issue is defroster on fridge side. Several times a year we go through the headache of fridge making loud grinding sound, popping and then inside heating up and spoiling food. Samsung support centre acts like my issue is an isolated problem.

I purchased a French door refrigerator on August 2012 with model # RF217ACPN. Two months after I got the fridge, it started to make noise like popping and snapping, crackling and buzzing. I went to Best Buy and complained about it but they said that it was just normal. In 2014, my crisper started to collect water. I have to drain the water in the crisper every week. I Was wondering where that water came from. My fridge doesn't have any water hook up (for an ice maker or a water dispenser). Now, I got another problem. My freezer builds up ice!!! I am really disappointed that this expensive fridge doesn't work well. Not worth the money that I spent on this bad product!!!

Samsung Refrigerator side by side door - I just have circuit board replaced and has many service calls. It is only four year old. IT is RSTD265 model. Please would not recommend Samsung refrigerator.

Samsung refuses to acknowledge what every service technician has told us and that is that many models of their refrigerators have a serious design problem that results in constant buildup of ice under their crisper slide out drawers. Aside from the time and mess in chipping away the buildup and the numerous expensive service calls that do not seem to correct the problem... Samsung customer service agents hold fast to the 1 year warranty and refuses to admit that this is a serious problem and that as a worldwide company that they should admit their fault and keep customers happy. BUT THEY DON'T AND APPARENTLY COULD CARE LESS. So no more Samsung Refrigerators or Appliances for me. Let's all of us somehow get together as a group and petition Samsung or get an attorney to sue them.

1 bought the unit last mid-2011. But now, it's not cooling enough. I noticed ice is building up at the back of the panel (located inside the fridge). Rf4287hars/Xaa and Samsung does not want to help pay for anything. I will never again buy from Samsung. A lot of people have told me Samsung sucks and they do. I've learn the hard way...

Purchased a Samsung Refrigerator model #FR217ACRS. Started to have problems with it 13 mos after purchasing it. Leaking.

I watched the CBC's Marketplace television program which reviewed problems with Appliances. One of the speakers, Terry, from Vancouver had the exact model of Samsung Refrigerator that I did and had the same problems that I have experienced. Ice building up in the freezer and water building up in and around the crispers. Each week I have to siphon this water out. She had them fix her problem with a "COURTESY REPAIR", thanks to Marketplace.

RF263BEAESER - I have had this $2700.00 refrigerator for 8 months and had to call a repairman out for the 2nd time because the freezer quit working again! We have lost between $400.00 and $500.00 in frozen meats, dinners, etc. from spoiling and simply cannot afford to keep doing this. The French doors do not seal properly and food spoils easily in the refrigerator as well. I don't trust this appliance any further than I could throw it and Samsung refuses to take responsibility for the faulty design! Worst experience of my life - I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT AS LONG AS I LIVE. Hey Samsung... can you comprehend lawsuit?

Samsung RF26XAEBP is leaking all over my kitchen floor. This is a well known design defect in their product. Class action suits have been filed and if you contact them they want to charge for repair, so they must have battled it in court with their big bucks and refuse to stand behind their products. STAY AWAY FROM ALL SAMSUNG PRODUCTS.

Purchased a Samsung model #RF263TEAESR French door model with bottom freezer December 2014. After 3 months they replaced compressor. Took 7 days for them to get a replacement. Now ice maker quit working after 9 months in use and started freezing over and leaking water. Serviceman said to unplug the refrigerator. He would be back in the morning. Called Brandsmart where I purchased the Samsung Refrigerator. Said they have to order the part. Will take 1-2 weeks. I have read all the reviews with some of the same problems. I think a class action law suit is warranted especially since these are design defects from the start. I purchased Samsung TV in the past. Good quality. Running over 5 years with no problem. I don't believe they know how to built good quality appliance.

After 2 same refrigerator same problems, 3 repair man, none of them knew what to do - rumbling night and day waking us. Day and night I call numerous times, nothing solved. Today I send copies, so will see what happens. So can anybody do something?

A month later have a puddle of water in front of it every morning. Made several calls each more than half hour and nothing is done. Asked them to let me speak to a supervisor but they won't. Totally dissatisfied. No more Samsung ever in my house. If you want to get a good product please DO NOT BUY SAMSUNG. You will be sorry.

We bought the unit last mid-2012. But now, it's not cooling enough. I noticed, ice is building up at the back of the panel (located inside the fridge). RS265TDRS.

Purchased RF217ACPN Samsung French Door Refrigerator from Best Buy on July 2011. Nice looking model and would have been great if it lived up to its advertising and promises. Little over a year, then after warranty of course, the refrigerator was not working right. Water accumulated in and under crisper bins. Then eventually loud rotating noise which found out later was the cooling fan. For an energy efficient appliance, I now spend 24 hrs defrosting, packing food in coolers, (still lose some foods) every two months.

I have saved for 2 years to buy side by side Samsung fridge. I have had 2 main boards and 3 ice makers serviced. Now I noticed the (S) is missing in Samsung. Omg, they're stickers. Lol. The coolest the fridge gets is 43. I hate this thing. Class action.

Purchased a RF267AERS/XAA French door model with bottom freezer. After 2 years, ice maker quit working and started freezing over and leaking water. 2 attempts to repair have failed by a certified Samsung repair specialist. I have read all the reviews with some of the same problems. I think a class action law suit is warranted especially since these are design defects from the start. Samsung is a HORRIBLE company must be made in North Korea!! I experienced the same POOR customer service from Samsung as everyone. They do nothing past the 1 year warranty even if it is a design defect. I know I will never buy a Samsung product of any kind again. It is a total POS!!!

Bought this piece of crap French door bottom pullout freezer refrigerator made by Samsung with water and ice less than 2 years ago for $3000! I've had 4 repair visits and I waited a 5th time yesterday with a no service show!!! I'm frustrated because I have two small kids and keep having to throw away a ton of food EVERY TIME fridge dies. Ice builds up on back plate of fridge and water stops working! I wish people would get together and form a class action lawsuit so Samsung would be forced to refund all of our money!!! And stop making these useless refrigerators!

My most recent item is a fridge freezer 600 liter. Just out of warranty my fridge temperature kept going up. I rang Samsung and they were very good and helpful. The mechanic came out to fix the problem. He said that he had come across this problem before and that they have fixed the problem with newer models. 10 months later my power safety switch kept tripping out after the electrician and I spent hours trying to find the source of the problem and found it to be the fridge. I have had other Samsung products and have had problems. I would never buy or have another Samsung product.

The $3000 refrigerator (RFG297) has door hinges that began to rust within a few months of purchase. The icemaker began to chew up plastic and deposit it into glasses being filled. A replacement bucket that I purchased solved the plastic problem but the dispenser routinely cloves with refrozen chucks of ice.

CONSTANT problems with ice machine - makes God awful sounds, loud humming noises multiple times a day. We bought 5-year maintenance plan - Huge waste of money, they refuse to come & check it out. Just got off the phone with them again - want us to let them hear noise over phone. Of course noise quits while we wait for someone to answer call. The microwave after less than year sounds like jet engine as it heats up! Dishwasher is substandard - dishwasher dispenser will not close anymore and does not clean dishes thoroughly. If considering appliances - NEVER BUY SAMSUNG. YOU WILL REGRET IT!!! Tried multiple times to add photo of our receipt but it would not work. Invoice ** from hhgregg.

Multiple service calls for icing up, seven in a two month period alone, until the problem was fixed. Then noticed discoloration of the doors appearing like a splashing, bubbling effect all over the front. No amount of polishing would take it away. The last service person to come said it's a defect in the workmanship and that when the coating was placed over the stainless, air must have gotten in or the seal wasn't prepared properly and the problem of the unsightly look is coming from in between the coating and the stainless making it impossible to look clear no matter how much you polish the fridge.

My Samsung refrigerator had the same icemaker issues the first year & then the refrigerator would only cool to 54 degrees right at the end of year 1. I called an approved service technician who got on the phone with Samsung after examining the unit. It was determined that the refrigerator could not be repaired & would have to be replaced. Apparently Samsung used butane as an alternative to freon in my unit & it is not being successful. Okay -- that was 6 weeks ago! I have been through many phone calls, submitted the required paperwork, & no one has cared that I have not had a fridge for 6 wks! I have been unable to get help from the store where I bought the fridge either. Samsung is mailed me a reimbursement check for the cost of the fridge, minus delivery & tax. I had to throw away $300 worth of food.

I purchased this fridge in June 2013. Within 4 months I was calling for a service call - freezing up cause loud grinding noises. A&E service people came out cause I did purchase a 4-year service contract - good thing because 3 months later I had to call the service company. Again same problem - froze up causing loud grinding noises again. 4 months later having same problem. Called A&E service again. They wanted me to unplug the fridge and move all my food to another fridge which I did not have? Told them "no I have a service contract and I want it fixed right this time". Had to reschedule to end of August. I will never purchase Samsung anything ever again. Pieces of junk!

We purchased a top of the line Samsung refrigerator (RF4289HARS/XAA) in April 2012. It will no longer dispense ice. Cost to replace the entire PCB display is 614.62. That is a ludicrous amount for a part just to fix the ice dispenser. Asked Samsung to pay for part and we would pay for the labor. They refused. Offered nothing. Will not purchase another Samsung product ever.

This fridge worked fine for about 2 years then something went haywire. It took Sears five trips to finally send a repair tech who was competent to properly diagnose the problem. The first tech diagnosed the (wrong) problem and charged me $357. That didn't fix it, so a new tech showed up and made a new diagnosis, and ordered another part. It was the wrong part, so another part had to be ordered. In the meantime, I don't have a working refrigerator so bought a 30-year-old $85 beater that does work. Luckily there was room to set it up in the dining area. Sears sent a third tech who said the initial diagnosis was wrong so ordered a new part -- but this tech then said he wouldn't plug the fridge back in because the outlet wasn't grounded. I called an electrician who charged me $75 to say yes it is grounded (which I was pretty sure was the case).

I bought Samsung model SFR528DSIS in Sep 2010. It started giving problems after two years. Water and ice started collecting in and under the crisper trays. It was repaired by Samsung as the fridge was under the manufacturer warranty and their own technician told that this issue is common with this model. The next year the same problem came again but luckily I had bought an extended warranty and so it was repaired. But unfortunately, it did not last long and the problem occurred again. I contacted Samsung but I was told off so ruthlessly that I will never dare to contact them and feel insulted. I spent $2,000 with the expectation to keep this fridge for long but now I expect to spend big money on repairs if I wanted to keep it.

Warranty work replaced the temperature sensor in the refrigerator (freezer was ok) after less than three years. Now, we have the same problem with the refrigerator portion of the side by side not cooling. Even after the sensor was replaced, the food would sometimes be frozen and other times too warm. I even bought a max/min thermometer to check the temps which fluctuated wildly. I agree this fridge is a danger to health and I have decided not to get it fixed as I will never trust the temperature setting. This is a bad product and Samsung will not do anything about it but send out another repairman and charge me hundreds of dollars. I will not buy this brand again.

I will NEVER purchase any Samsung products ever again. I will also let everyone I know to never purchase Samsung products. I purchased a Samsung refrigerator one year and almost a month ago. The refrigerator has completely stopped working because Samsung put a faulty part in the fridge. They will not do anything to help me or fix this problem because the warranty is one year and it has been 22 DAYS past the warranty. Samsung has told me I will have to pay $160 just to look at the refrigerator + parts which they would not disclaim to me an estimate of how much the part could cost. I had a technician (not from Samsung) come out and look at the fridge prior to calling Samsung and they saw that Samsung had put in a cord that was supposed to have 3 prongs but was broken and only had 2 prongs. They informed me that they could replace the part which would be at least $250 dollars.

We purchased a Samsung French door refrigerator from Lowe's in January of 2015. To date we have had almost a dozen service calls because the freezer frosts over and the refrigerator quits cooling. Many parts have been installed in an attempt to fix the problems but nothing has worked. Lowe's is not standing behind this product and we cannot get any help from Samsung. We have lost tons of food and are very frustrated.

Problem appliance Samsung Unit model RF267ABRS. After 4 appliance repair bill and trips to solve the problem with this unit and it's continuing difficulty to drain to avoid subsequent ice build up and shut down. I am angry. It is now unplugged to defrost (2nd day). $2800 machine... Worth $100. Do not buy a Samsung product!

Samsung RF28HFEDTBC/AA Refrigerator - Samsung refused to post my comments citing it violated comment guidelines. This a dual ice maker refrigerator, one in the upper compartment with external dispensing and one in the lower freezer compartment with a tray. I called Samsung Service with one complaint: the upper ice maker dispenses ground up white ice and snow when "cubed" is selected (However, a second issue was discovered by technician - see below).

We bought this refrigerator less than two years ago, and it is leaking water from under the crisper drawers. After reading online about this problem, I see that this problem is a HUGE ONE with a lot of consumers. We will never buy a Samsung appliance of any kind.

Saw online where this has apparently been a long term for Samsung refrigerators. I called their customer service dept and they acted like this was the first complaint they had received. I told them to look online for the thousands of questions about this. Only help they gave was a phone number for a repair service. They were adamant that their responsibility ends after the one year warranty expires. Problem was drain line freezing under condenser just like most of the posts. My last Samsung product.

The ice maker either doesn't work. Purchased in 2/2014. We paid for a 5 yrs extended warranty. Since purchase we have had nine repair visits. We have spoken to supervisors, case managers, etc. they have given authorization to either replace entire ice maker or entire refrigerator. However, after each attempted repair it continues not to work. This is our second attempt to contact Consumer Affairs. Our next step is contacting KCRA channel 3 consumer advocacy. Will you be replacing the refrigerator.

terrible attitude when speaking to representatives, IF you get an answer, or a call back. DO NOT BUY THESE APPLIANCES.

WOW - 25 bad reviews in just the past two weeks!! My story is ditto, ditto and ditto. My 2 and 1/2 year old RF261B fridge floods in and under the crisper with such regularity that I now schedule it to be "swabbed" out on the first of every month! In addition the handle fell off after only a year (and it's only myself and my husband in the household so it's not like it's being abused). Fortunately, he is handy and was able to repair it.

Good day, I am writing to you today in regards to an ongoing issue that I have been having with my fridge and the lack of customer service I have been receiving from Samsung. My transaction # **. My fridge was bought in 2012 and I have been having major issues with it since 2014. In 2014 I had to replace the main board because it completely shut down. A few months later, it started making loud noises and leaking from the bottom. As I had just spent $1,100 on the fridge in 2012 and another $425 in 2014 including parts and labor, I was hoping these issues were manageable.

I purchased a Samsung refrigerator from Sears 15 months ago. It was the French Door Model # RF31FMESBSR/AA, thinking it was top of the line since it cost $3,000. It is the worst refrigerator ever. The ice maker stopped working after 1 year. The plastic bins are all cracking from holding 1/2 gallon of milk & a few condiments. Samsung does NOTHING to help since the refrigerator starts falling apart just after 1 year. I've had a GE Profile last 19 years and a Frigidaire last 10 years & still going strong. Samsung charges $160 plus $66 to ship plastic bins that should last more than 15 months. Overpaid to repair the ice maker $200 & now am paying $226 for the bins. The handle on the deli drawer is hanging & they want me to buy a whole new deli drawer. It is the worst customer service, the worst refrigerator, and extremely overpriced.

Consumers should be aware of purchasing Samsung refrigerators as they do not last without extensive repair. Exactly at 2 yrs and 2 mos., freezer issues and ice maker issues developed some of which are still not functioning. Now our repair person has not been able to get a freezer part for weeks as it is out of stock and on back order. This is a $2200 purchase made 12/18/12, that is the worst appliance that I have ever purchased. I am now going to have to spend another $2000 plus to replace this *** in order to have a working appliance. Buyer aware notice from me to perspective purchasers.

There is a class action lawsuit against Samsung. All their refrigerators have a problem with freezing up. It is very dangerous for your kids or the elderly because the fridge will run about 40-50 degrees but will say 38 on the temp. So your food could be going bad and you wouldn't know. I'm surprised that no one has gotten sick and/or died and taken them to court for the culpability. They clearly know that they have a design flaw. If you look up Samsung refrigerator problems, you will find thousands and thousands of reports. It is a worldwide design flaw. I am surprised that they are not providing a fix to customers. They wanted $200 to fix it. They are a bunch of dishonest crooks. I won't buy another Samsung product in my lifetime.

The ice maker in our refrigerator initially leaked. A repair tech changed the seal to the outer door and suggested not using crushed ice. The ice maker then starting building up a lot of frozen water and the ice cubes jammed when they went to drop. A repair tech applied silicone sealant around the exterior of the ice box. The ice maker continued to jam. A repair tech replaced the electrical board that would help the ice maker defrost and not build up ice. The ice maker then quit making ice cubes. A repair tech said the ice box should be changed. This could not be done because no part number could be made. Another repair tech said the ice maker needed replacement, but he could not remove the ice box because of the sealant.

I purchased this new unit from Home Depot. Ordered and it was delivered. From the first day I started the unit, it did make this horrible noise. Went to Home Depot about 5 times listening to their floor units. The noise is something one could hear from all around a 3000 sq ft home. Middle of the night, day, whenever. Called Samsung service provider, scheduled a service. Technician could not fix the unit however did not mark it at such. Samsung will not replace the defective unit.

I purchased all new Samsung kitchen appliances (refrigerator, dishwasher, microwave and stove) last year around July 4th during a sale at Lowe's. I took delivery at different times as all items were not in stock. A year and 2 weeks later, the ice maker has stopped working. When I originally noticed that no ice was being made, the ice tray (where the ice cubes are made) was froze up. I removed the excess ice and waited. Nothing. I researched on the internet and tried to fix the problem myself. Changed the filter, checked water line and then hit the reset button. The ice maker will make one batch of ice and then no more.

Purchased a RS261MDWP 6/13 from Best Buy. Started having issues 5/14 w/ the ice maker (WHAT DO YOU KNOW? That's a new one.) Emailed a Vincent at Samsung. He told me he would send someone out for a one time repair. I sent him info and not heard anything.

I was so happy to be able to afford to finally be able to buy this refrigerator for my family (model RF323TEDBSR). Mine was manufactured Apr 2012, but we did not buy it until Feb 2013. I used to drool over the commercials of the big, happy family that was loading their shiny refrigerator with lots of groceries and pine for the day where I could actually afford that refrigerator for my family. We have 8 children, 6 who are still home full time, and this was touted as a big refrigerator for big families.

I bought a Samsung french door refrigerator two months ago on 5-22-2015. I noticed yesterday that the SAMSUNG letters on the front of the refrigerator were beginning to peel off. I emailed a complaint and got a call from customer service today. They claim this is physical damage and not covered by the warranty. I explained to the representative that I have been using a 3M stainless steel appliance cleaner with a microfiber cloth and there had not been any abuse to cause this to happen. She transferred me to a more senior representative who made the same claim. This is ridiculous!!!

Let it be known that Samsung has terrible customer service and don't stand behind their name nor products. I have a refrigerator (Model# RF28HMEDBBC/AA) that is just over a year old that is rusting on the outside as well as the black coating peeling off. They are telling me it is "Cosmetic Damage" and not covered. I could buy a new door if I am not happy. I understand Cosmetic Damage but this is not a scratch! It is rust!!! I have contacted them numerous times only to be told they can have a service tech come and take a look but I have to pay for it. The complaint escalated to higher customer service just to tell me that they have not previous complaints about this so there is nothing they could do.

RM255BARB - The ice maker never worked right. It never gave us large ice cubes & ice cubes were mixed with crushed ice. It also stopped up all the time. A service man was called out so many times, I finally gave up. Now the bottom right door (this is a 4 door refrig.) rust started coming out of it. Called to see what is going on. After several phone calls & a visit from repairman on a $2800 refrig., about 7/12 year old machine, it has to be replaced. This is really disgusting because most people can't afford this kind of money every 7 years. I also have a Samsung in my garage as a back up with the freezer pull out drawer and I hate it. It is now freezing the food in the refrigerator part. Why can't these companies get their act together. I guess they think you will just go out and buy another of their products, but what they need to realize is people go to another company. Disgusted with Samsung.

SAMSUNG RF217ACWP - After 6 visits and replacing every workable part in this junk box for water and ice accumulating in and under the crisper bins, the "certified" SS repairman finally suggested we purchase a new one. It is approximately 2 1/2 years old. Calling Samsung is a waste. Ignorant, non-cooperative and non-caring.

We bought Samsung refrigerator (four doors, model number RF28HMEDBSR, order number ** from Home Depot) and it was delivered on June 9, 2015. On July 19, after we came back from a five day trip and found there was water on the kitchen floor and the ice maker didn't work when I wanted to get some ice, we did more digging and found that there was a lot of water inside the refrigerator and the ice cubes were melt and crumpled together. We cleaned the floor and inside the refrigerator and called the Samsung service center.

How do I start this? First bought Samsung because retailer said it was one of the best made refrigerator. After one year the thermal fuse failed, back panel blew out from frost. No warranty coverage. The tech said they had less than 1% failure rate on their appliances. I had no idea if it was the truth but he had a Samsung shirt on so that means he knows what he is doing, right?

Purchased this refrigerator (Model RS 22HDHPNSR/AA) 2nd week of June 2015. Looking at past reviews for the same issue we have it looks like the issue has never been addressed by Samsung. First call to CS met with a very good, polite agent that handled the phone call with real professionalism. Explained that the ice maker was not making ice now after 4 weeks. He explained how to reset the ice maker and if no ice within 24 hrs. then call back and they will send a tech out. This was Friday at 7 pm so he told me to call back tomorrow (Saturday) around 7 pm to report results. Well after 24 hours, no ice, so I pick up the phone to call back and explain, "Still no ice." You're not going to believe what time they close on Saturday -- 6 pm!!! Well let's see what they say when I call back on Monday.

We purchased this refrigerator because it was a very good looking refrigerator and Samsung usually has good products. First thing we had the problem was the LED light on front of refrigerator stopped working. Next problem we had was so does freezing and other things freezing in the refrigerator. Next problem we had with this refrigerator is refrigerator and freezer both quit working. And after this was fixed the next problem is the refrigerator will not get cold. Keeps going from 60 degrees down to 40 and back up again. The best way we could find to solve the problem was to get rid of this piece of junk.

The fridge would not cool! Service from Sears said they do not service, that is where I bought it! Call another service company, will be 8 weeks to get parts! This is 2 years old! Never buy!

RS265TDRS - Purchased this fridge about 3 years ago. Fan started making a loud purring sound when cycling, then after a couple of days, the refrigerator stopped cooling. Spent $350.00 to put in a new computer board, thermostat and sensor. Now, two months later, it is repeating the issue -- loud cycling of fan and quit cooling. I have just purchased a new refrigerator and will NEVER buy a Samsung product again! Found this website when fridge died the first time and knew it was just a matter of time before it would crap out again. Shame on Samsung for making a product with a defective twin cooling system. Would like to be part of a class action lawsuit on this.

the refrigerator panel was flashing. It immediately started warming-up even though power was restored. By the time we saw the problem, the temperature in the refrigerator had already gotten into a warm state and the freezer was beginning to thaw. We could not press any of the settings to restore refrigeration.

I really do not need to write a review. Just look all the other reviews about the Samsung refrigerator because that is exactly what I am experiencing. Bought the fridge in 2012. Have had it repaired 3 times for the same problem (icing over of the compressor unit in the back of the refrigerator portion). The product is inferior and their customer service does not care. They serve up platitudes and fake sympathy for your problem and then tell you you will pay, again and again and again, for the same repair over and over. I am stuck with this fridge because I do not have the money for a new one. Recently saw a young couple purchasing a Samsung refrigerator and stopped them before they could get ripped off too. If this review keeps one person from buying the piece of junk I am now stuck with, then it has been successful.

We purchased our Samsung RFG297AAWP French door refrigerator in June of 2009. When it was delivered and hooked up the freezer did not work. Three days later a new box was delivered and hooked up. About 2 years later the ice maker quit working and we discovered ice build up under the large deli drawer. We gave up on the ice maker because we knew that was a problem with a lot of refrigerators and started making ice in. We had a plumber come out and put a cutoff in the line to stop the water. He used a piercing type of cut off which did not work so still had water. Last week the freezer quit and we lost all the food. We had a repairman come out (Samsung recommended). He was quite good and only charged $40.00 but the bad news is that there are several computer boards on the back and after some research he found that other repair people had gone through the board changing and the freezer still did not work.

Samsung Refrigerator RF31FMedbsr/aa - Nothing but problems with the ice maker. Have had it work on it once already. It freeze up and makes no ice. Too expensive of a product to recommend.

The website is giving me the run around. Tried "chat", Rawson said "I am afraid we at technical live chat support do not have instructions to open the door. If I had that instructions, I would have definitely provided you with that." My response to Samsung, why claim you have any support when technical support does not have instructions?

I have had my refrigerator for less than 2 weeks. So far it works well but makes very loud cracking noises. It almost sounds like a gunshot. When I called to see if anyone else complained about this I was given an appt. for someone to come and look at it. Was told if it was something about customer education I would have to pay the service call. I don't think so.

Bought a side by side Samsung refrigerator three years ago. I have had nothing but problems with having water in the crisper drawer and underneath the drawer. I have had repair man look and thaw it out and it needs a part is what I am told that whirlpool is making. My food freezes one minute then is too warm. My handles on the doors have paint chipping off and you clean it. Looks horrible. Very dissatisfied. I would never buy a Samsung refrigerator again.

I have been having trouble with my Samsung refrigerator leaking water into the bottom two drawers and under the drawers as well. I called Samsung. They said my warranty has expired and couldn't help me. I asked for a referral for repair. I called the referral and they won't return my calls. I am very disappointed with the refrigerator and Samsung service. I own Samsung TVs, appliances and phones. I will not buy another Samsung product again. :(

Like so many reviewers, we had the same problem with the twin cooling system. We bought the refrigerator from Lowe's in October of 2009 on sale. Up until this problem, we were very happy with the refrigerator. Several months ago, the fridge started to make a lot of noise. What the...? Then, I noticed that our milk went bad, before the expiration date. So, my husband used an instant thermometer (therma pen) and our milk was at 58 degrees. Samsung tech support tried to troubleshoot, and blamed our thermometer as the problem! Really? My husband did a lot of internet research, and discovered a video on YouTube on how to fix the problem.

I got this in Dec 2013. It kept leaking water from the water dispenser. I called the 1-800 #. They said it was ok for it to do that. By June it stopped making ice. They just told me to reset, so I did. Work for a one month. On 7-2-14 called them again then in 8-26-14, then 2-6-15 then 2-8-15. I have all my reference #. They told me to take back to Best Buy but not until my warranty was expired. Now I'm have a fridge that I paid 1,300.00 with ice maker that don't work. What Kind of Company is This? Please help me with my issue!!!! They need to understand that I'm a 54 y/o female that lives 98 miles away from Best Buy and not easy to just take a fridge in a Car!!!

Bought a side by side refrigerator RS25J500DSR 17 days ago. After waiting the 24 hours for the ice to make, it was evident that there was a problem. The refrigerator only serves two people and one of them is gone most of the day. It's bin has only gotten filled more than a quarter of the way one time when we were out of town for 4 days. We only fill our glasses 1/4 way with ice in an effort not to be without ice entirely. Reported problem to Samsung and a tech called back. Had me to do the tests described in the video then he told me the ice maker was working fine and he was closing my file but would call me the next day to see if resetting it had helped. The next day, no call. Refrigerator was not bothered for 4 hrs. and the bin had approximately 30 pieces of ice. So the next day called Samsung again. Was again told they would send out a repairman.

Purchased an appliance package from hhgregg consisting of stove, microwave, dishwasher and refrigerator. Five months into ownership starting having issues with ice maker on refridge. A&E Factory service responded five times over a year period. Finally confirmed that the refridge was not repairable due to a manufacturer defect in the freezer door frame which was warped and could not seal properly. Spent several months dealing with hhgregg and Samsung Warranty.

RF266ABPN - Wrote a complaint on here in August 2013 about our Samsung 2-door fridge which kept pooling water and the back inside kept freezing with frost. We spent so much time always removing items, defrosting, scooping out water, etc. etc.

I bought Samsung refrigerator 30.39 cu ft. 4 Doors. I have to call service twice to fix the ice maker in less than a year. It broke in less than six months after I bought it and they came to replace a new ice maker. Five months later it broke again and I have to pay for the part and service because they only guarantee for 90 days. I definitely would not recommend Samsung refrigerator to anyone.

I own Samsung washer/dryer, TV, refrigerator, stove and they all cost over 2k each. Now my refrigerator quit making ice, you won't replace it because of a warranty (it's 2 yrs old). Hint, I have a Weber grill I paid 700 for, had it for 2 year and it quit working. Called Weber to order parts and guess what, they sent me all the parts for free just so they wouldn't lose a customer. Samsung when your crap breaks, I'll find another brand.

I bought a French door refrigerator in Nov of 2013. In October of 2014 I notice a large amount of water accumulating under the vegetable drawers. I sopped it and didn't think too much about it. After 3 more months, not only was it under the drawers but in them. I called Samsung and they told me after a year, it had to be under an extended warranty. I have a home warranty which I called in April, was told the fan burned out. It took 9 weeks for the part to come in and another 3.5 to get the repairman back out. It is fixed BUT I was told the water problem will come back as Samsung has a running problem with this happening. I will NEVER buy another Samsung appliance and I'm telling anyone that will listen what JUNK they are selling to us.

We purchased our Samsung rs261mds refrigerator a few years ago. Since then the cooling fan has gone out several times, and I have to defrost the freezer to keep it working. The 3rd time samsung sent someone out, I was not told what was wrong, then I was told that samsung was not paying for the repair after it was completed (They had extended my warranty once because of the fan going out a 2nd time) and that if I did not pay my bill I would be blackballed and no one would ever fix my fridge. Then if that wasn't enough, the repairman came to my house the next day and told my son he left steamer at my house. When my son went to look the repairman walked in and began going through my cabinets. At that point my son made him leave.

Purchased in October 2011. Problems with the ice maker. Very loud and noisy when dispensing ice. Shoots ice out when no one is around. Now it does not work. What a piece of junk. Samsung please stick to making TV's and phones.

I bought my fridge on February 2013, less than a year it made noisy sound and he got frost and stop cooling. They change the parts after I made many calls and living on hold for hours and let me without fridge for one week now. Same problem happened a month ago, the technician came and broke the ice and change the parts. It is OK for one week and I called again and he said "I will send request to replace it." Then I called they said "we will send another technician" and he didn't know how to fix it and I am still waiting without fridge and I have to eat every day outside. And I have baby, I need to put the milk and it's summer time. So I paid 2000$ for this fridge for nothing.

Bought new fridge (Samsung side by side refrigerator model # rsg307aars) in 2012. Ice maker would not dispense ice. Called Samsung. They sent repair people 3 different times and was unable to fix problem. Told them I wanted a new unit. They delivered new unit. It had the same problem. Unit had a one year warranty. When they brought new unit that was part of the original warranty of the first unit, when that one year is up, Samsung could care less about you or what you bought. I would not recommend Samsung to anyone. Pos!!!!

I purchased the Samsung RF263BEAESR. I purchased in 2012. A year ago the ice machine began freezing to the point where the machine would not make ice. Now the motor is making a loud noise. It keeps me up at night and it's began a week ago. I called Samsung customer service and they were so nasty. It left me with such a bad impression. I spent $3000 on a refrigerator and just 3 years later it's giving my family problems. I don't have the money to purchase another refrigerator and I think it's just not fair. Samsung should care about their customers and fix the problems people are having with these refrigerator. These products should last me at least 8 years problem free!

My refrigerator first would have clogged up ice maker, so I had it removed because of repair cost. Now for the second time the refrigerator isn't keeping cold. The first call read the temperature around 40 and I lost food. I'm waiting to find out (same issue) how much this call will cost ($220 last).

I have a Samsung Side By Side Refrigerator that broke but was under warranty for the sealed system. It broke in 4 years but this Samsung warranty is useless. They will not stand by and honor this warranty. They sent a repairman to my house who misdiagnosed the problem and replaced a part that didn't need replacing which I had to pay for out of pocket. He then told me since the fridge is not working that there is a problem with the sealed system which is under warranty and I won't have to pay anything for parts or labor. He then said that his company is not certified to repair sealed systems so I'll have to find a sealed system company.

We bought our refrigerator about 2 years ago from Lowe's. We too were told they were good refrigerators. Within 6 months, the seal around the freezer came loose and the glass on the meat door cracked. We had to pay for the meat door but the seal was under warranty. Then we kept getting water under the meat tray and sometimes it would be a thick sheet of ice. We thought we were opening the door too much or something. Then one day it started making this loud grumbling sound, like it was going to rattle right out the door. Afraid it would get ruined we turned it off and called a repairman. He had just recently had the same problem with another customer so knew right away what the problem was.

The crisper drawers in a $2000.00 Samsung refrigerator are two pieces assembled at factory. There is an overlap of plastic in which food and water gets trap and there is no way to remove the front of the drawer to clean out rotting food and sitting liquids. Customer support confirms this when I called. There is no way to seperate them, there is no way to clean it. No solution. Rotting food and stale liquid must remain trapped. They do not offer any solution or different parts to resolute the problem.

Foul odor in French door refrigerator - Customer service asked if I cleaned the refrigerator with vinegar and water then asked if I put baking soda inside to eliminate the odor. I replied yes to all and said the odor still remained. They supplied me with a service contact number at my expense.

Drives me crazy, repaired once at less than 2 years old, considering the price we paid I'm disgusted. The doors have to be forced shut, as they don't close automatically. Butter holder doesn't hold a pound of butter! Shelves barely adjust and certainly not efficient. Water seems to pool in vegetable bins. To make matters worse the fridge and in particular the freezer is always covered in weird patterns as if the moisture is escaping somehow to just under the stainless steel. Will never ever purchase a Samsung anything again and I think I'll stick to low end because it seems like everything breaks down after 2 years regardless of the price.

I have a less than 2 yr. old Samsung 4-door fridge. Two months after I got it the ice maker started dripping. It took 7 service calls to finally fix it by replacing the fan on the motor. Now it is only cooling to 50 degrees in the fridge part. Freezer is ok. I called Home Depot warranty dept. and they called a TV repair shop (???) to come look at it. The shop told me they wanted to order parts before looking at it. Ten days later they tell me the parts aren't all in and they will try to make it out on Mon (this is Fri) if the parts come in. This is so unacceptable! I would think a fridge that cost over $3000 should not be breaking down in the first place. Samsung says since I didn't buy their warranty, tough luck. After reading all of the reviews, I have a really bad feeling about this whole mess. Whatever happened to good service???

Called Samsung because refrigerator wasn't cooling, repairman said it couldn't be fixed. Had extended warranty. Been without for over 1 month now and Samsung has been giving me the run around. Still waiting for their callback that they said would be in 2 days. I need something done NOW. This is the second time I have had to call the to repair my fridge. The icemaker had a defect the first year, now this. My fridge is only 2 years old. Hope someone can help me out here.

After only four years, the evaporator went out with this horrendous noise. Had tough time finding a Samsung repairman in my area. When I called their support line I was told to trouble shoot. In no way was this a trouble shooting matter. I was finally put in touch with a repairman who would actually work on the thing. The evaporator was changed out. The next week, the fan in the new evaporator went out. A whole new evaporator was ordered and put in. This took approximately three weeks.

Bought a Samsung rs277 side by side from Lowe's approx 5 years ago. Was a scratch and dent floor model at Lowe's and was a very good discount. Ice maker problems started within first year. It makes ice but won't dump it into tray unless you press button on ice maker. So far haven't had much luck finding out online what I can do to fix this. For awhile it would make ice then quit until you pushed button then would make ice again for a few days then have to press button again.

I bought a Samsung French Door Refrigerator Model FR323TED February 2013. I have the same problems as all the other poor unfortunate buyers of this product. The defrost cycle does not work, the ice builds up in the back panel hits the fan and makes a terrible noise. Must be defrosted once a month. Samsung will not admit to the problem. There should be a class action suit. I wish I would have seen this website before I bought or started to repair this product. I need to face the fact that this refrigerator needs to go out to my back lot and used for target practice with my 454 Casull. Never will I ever buy another Samsung product.

Just purchased about 13 months ago. Fridge does not cool. Food is rotting while in fridge. Would advise anyone not to buy samsung fridge.

Bought side by side refrig/freezer. Ice maker made ice once - Samsung said design flaw. The water pipe runs through the under-insulated door and freezes. Replaced the door. Year later freezer at 48 degrees. Refrig working fine. Many calls. Shouldn't be so badly designed.

Samsung French Door Refrigerator RF263BEAESR/AA - Due to an older house I needed to get a smaller refrigerator. It was hard to find due to all the constraints, size, height, and how far the doors could open. I was excited to find the Samsung French Door Refrigerator, because it fit with all the space constraints my home required. It was a new model so there wasn't any reviews available. Unlike my previous Samsung French Door, a larger version, that I had 7 years ago, this one makes cloudy ice. I just found out from a Samsung repair tech that this model will not make clear ice due to the way it makes ice. Also, because of some restrictions lifted on companies making refrigerators most newer models make loud noises, according to the research I found on the internet.

RF24FSEDBSR - For the second time, the ice maker is not functioning correctly. The first time it was 4 months out of warranty and service was $160. Service tech walked in the door and quoted the price of the service call as he knew what the problem was since he has serviced "a lot" of units with the same problem. Now the ice maker is dripping water inside the refrigerator. Great looking and good features, but never would buy it again or any other Samsung product. Reading reviews, this is not a unique problem - why don't they step up and fix or redesign the ice maker unit??