Samsung Refrigerator Reviews

I bought a French door refrigerator with the cooling shelves 11 months ago and it stop working. The compressor went out and after trying 10 days for Samsung to service it I give up and exchange it for a different brand. Would never buy that brand again.

I can just sit down and write a novel about my disposable fridge that would make a priest want to renounce his vows, oh my! And that's not all! So while I have your attention, let me begin with the juiciness of this sought over novel, soon to be released; not appropriate for the weak-minded, lame, sex offenders, and others whom are abusive.

We purchased the French Door/Freezer on Bottom from Best Buy. 2 ice makers! Model Number RF28MFEDTSR/ AA. It has the ice maker in frig. area and one in bottom of freezer. 5th day of owning it... filter light came on -- upper ice maker jams every other day -- crushed ice portion has never worked -- it's not crushed -ever. And it takes over 2 mins for 4 oz... (yeah you're standing forever for sml amount). Long drawer/fresh veggies or whatever... becomes frozen constantly -- we are weekly taking everything out to get all the water and ice out!

We bought a french door Samsung Refrigerator, 3 years ago and it has proven to be a poor product. There has been ice build up in the Ice Cube maker to the point where we do not use it. That caused a lot of noise from the fan. There has also been ice build up in the back of the fridge. We defrosted the fridge and when it was plugged in the fridge unit will not go lower than 55C. Samsung have washed their hands of the product and for the 3rd time... We are forced to call in a repairman. In reading the various posts about this issue I do not understand how come they do not know what it is... (Planned obsolescence???). We are very disappointed in the product and will NOT buy a Samsung fridge again.

Ice maker is extremely loud, visitor thought someone broke window. Also, breaks ice into pieces. Will not make cubes. Factory changed 2x's.

I purchased a Samsung 24.73 ft 4 door French door refrigerator Model #RF25HMEDBSR in August of 2017. Not sure how long I had it when the ice maker started freezing up and had to be defrosted with a BAIRD dryer. Called for repair the first time in February of 2018. They replaced the entire ice maker, however it started freezing up again. Repair sent out again on May 14, 2018. The technician tells me the entire refrigerator need to be replaced and someone will call me within 24-48 hours. No call, I call Samsung and I am told, "WE DON'T CALL you," I am told to submit receipts and someone will contact me. I submit my receipts and receive a phone call on the 22 of May to send a better picture of the receipt.

The refrigerator we purchased 1 yr & 8 mos ago stopped working. After waiting a week and a half for a repair company to come the repair company told us it was too big of a problem for them to fix. They called it a sealed system breakdown. We were sent back to communicating with Samsung. Now every time anything actually happens it’s a Thursday or Friday so the whole weekend goes by with no action. I finally get Samsung to assign us a new repair company that supposedly deals with Sealed Systems.

I had purchased a new appliance in August each one was defective. I had a total of 4: tried 2 Samsungs and 2 LGs both same models. Finally, demanded my money back from PC Richards after losing over a $1,000 in food, the time I spent on the telephone with PC Richards and of course their incompetent service technician appointments! In the end went to Lowe's purchased a Whirlpool and have not had any problems with it. PC Richards either sells defective merchandise or their installers do not know how to carry these machines upstairs. Lowe's carried it into my house without using a dolly to get it up the stairs. So it is either the way they delivered it or it is their merchandise. No matter how I see it, it is definitely a PC Richards issue.

Worst ever after sales service experience. It is shameful for a brand like Samsung on their incapability to resolve minor issues of customers like us. Majority of the products in our house were of Samsung and I regret the decision. Suffered for more than a month without resolution. Unprofessional Service Technician. Degrades their own brands. It's Pathetic. Will never buy and will never let anyone from surrounding buy Samsung.

I LOVE SAMSUNG FREEZER! I have been an owner of KENMORE, FRIGIDAIRE, & LG. This is by far the very best "visually & functionally".

I will NEVER buy another Samsung appliance! Ours was manufactured in Feb. 2015. Model # RF263BEAESR/AA. We started having issues with the the ice maker and ice buildup and ice buildup on the back of the fridge and underneath the fresh foods tray within 6 months. We have had this fridge only 2 years (but past the 1 year warranty).

ICE MAKER compartment freezes up every 2-3 weeks. Must defrost and reset to get working again. This has been going on for last 2 years on a 5 year old fridge. Samsung COULD NOT CARE LESS. Out of warranty, out of warranty, out of warranty. "Sorry for the inconvenience, here’s a phone number of a repairman." This design defect is widely publicized on social media. I asked Samsung if there is a cure for this I’d gladly fix it myself but they WILL NOT SHARE this information. I’m done with anything Samsung makes. Their service is a joke.

Samsung refrigerator rf217 - Purchased it from Sears along with service contract. Within weeks the veg containers filled with water- have had the repair service here at least 9 times for same issue. It's now near the limit of coverage and the water is still coming into the veg area and icing up. The repair service admits that the Samsung ref is trouble. I will also add that there is a crack in the plastic in the area where the two top doors meet. Can find no cause for this other than poor quality. The issues were the vent blocked so can't breathe. This happened till the entire inside back panel was replaced- build up of frost in freezer told door didn't close properly the- that the ref wasn't balanced enough somewhere. There is a list of excuses. Bottom line Samsung knew of the issue. Just read the booklet that comes with the product and the number of times they mention water build up. It's cheaper for them to rewrite the book than correct the problem.

We will NEVER buy Samsung again! We purchased a Samsung refrigerator (RF261BEAEWW) in December 2016 and the unit stopped working in April 2018. Samsung initially informed us that the refrigerator was not repairable and asked for us to submit our receipt for replacement or refund. After submitting our receipt we were then informed Samsung needed more pictures of the refrigerator. They told us that the damage was corroded lines due to sulfur in the air. We have never had a problem with sulfur in our home.

Will never buy a Samsung refrigerator again. Worst customer service! Bought French-door, model RS265TDBPX from Best Buy about 5 years ago. Even bought an extended service that has since expired. Over the years I have had numerous problems with ice building up in the refrigerator behind the back panel that has prevented my fridge from cooling. Lost ton of food. This is a known design defect. Consumers like myself have paid for a defective product and have lost food as a result. Beware!!!

Unfortunately, I fell in love with its center drawer and purchased a 4-door Samsung Refrigerator Freezer 3 and a half years ago, for $3200.00, without doing proper research. The model is RF24FSEDBSR and was manufactured in Sept of 2014. I still love the center drawer, but it is not enough to make up for the rest of the appliance. This is a prime example of a company that thinks highly of itself but doesn't care that it sells absolute junk. The number of problems and repairs for the ice maker, add up to this being the worst purchase I have ever made and that is saying something. I have put up with months and months of temporary fixes, thawing with hairdryers, mopping up pooling water on the floor of the refrigerator section and just doing without ice.

Samsung Model RF260BEAESR/AA: The area under the vegetable crisper continues to ice up and then the drawers get stuck. The concern is where does the water come from to freeze up. I see where others have already complained about the issue but it would be a customer service if Samsung would post the reason(s) why this could be happening and how to address it.

Once again I just used a hair dryer to thaw out the ice maker on our Samsung RF22KREDBSR/AAQ manufactured APR 2016. Just got through using a hair dryer to defrost the ice maker again, every 4-6 weeks. Seems to be a common problem with no solution from the blogs. Really got nowhere with Samsung, just a scripted response. It appears that this is still a major issue with their re-design, maybe this design should be included in a class action lawsuit. I will not be looking at any Samsung product in the future. It is also getting more difficult to get the ice bucket back in.

Will never buy a Samsung refrigerator again. Worst customer service and unresolved issues. Bought this French-door RF4287HARS/XAA model approximately 4 years ago. Have had problems with condensation pooling under freezer drawer due to a known issue with drain line that started just after our warranty expired. Have to pull out freezer drawer and manually defrost bottom of fridge every 3 months or ice becomes so thick that we can't open the freezer. For the past 6 months, we've been finding pieces of styrofoam in the ice, which floats to top after liquid is added. Today, I found a large piece of styrofoam in my glass! What is going on?! We cannot find a source for the styrofoam, but obviously it shouldn't be there. Wondering if others have this problem?

Bought a new Samsung refrig 1 1/2 yrs ago from Home Depot. We took out the extended 5 yr. warranty. It (compressor) quit cooling right after a Mother's Day party with fridge jammed with food. Hours and hours on the phone with Depot and Samsung and now they can't find anyone in our area that works on them. I want a refund.

AVOID SAMSUNG FRIDGE... Purchased my fridge 3.5 yrs ago. I did purchase the extended warranty from Home Depot for 3 yrs. The fridge failed four times in each of those three years due to multiple part failures. Lost all food every time. Now at 3.5 years the ice maker and twin cooling fan failed due to known problems of this freezing up. Ice make jambs in the back and freezes. Cooling fan has ice buildup around it and stops pushing air into the fridge to keep food cooled. Have to take apart and melt ice manually every 3-6 weeks. Temp on outside of door still shows it's cold inside but it is not. Buy a separate fridge thermometer for inside. I don't know why Samsung has not been sued. Need a class action lawsuit against this manufacturer. Fed up and going to sell this fridge and buy another brand.

4 year old Samsung refrigerator that cost $3000 is junk. Already spent $800 fixing it once and now the ice maker requires a $850 repair that is not guaranteed to resolve the problem. Samsung refrigerators are complete design flaws from top to bottom. I am throwing this thing out and buying a Whirlpool side by side.

Our beautiful and expensive Samsung fridge has locked up several times, requiring a hard defrost. This time it actually burnt up the fan, requiring an emergency overnight purchase of a new fan. And we're not sure the new fan will work - the serial numbers on our fan show that it's no longer available, and Samsung doesn't have replacements. We had to go with a third party and hope their best guess is right. In the meantime our food is in coolers for two days, and the ** of it is that I'm pretty sure that the best case scenario is that this fan will fit, and in a few months it will all freeze solid and lock up and burn the fan out again.

Our Samsung fridge (model RF28K9380SR1AP) was not making ice for at least a month and prior to that when it did make ice, it could never keep up. We were 1 month out of warranty when I called about it. I paid $100 to have a repair company out who found that the issue was related to a manufacturer defect. The fill line to the ice maker was in too far so not allowing the fan to cool the line and make ice. I called Samsung back to notify them of what the company found and thought they should reimburse my $100, but they didn't even consider it. It was almost impossible to understand the out of country rep but it was CLEAR that he and his company did not care about me in the slightest.

I purchased a French Door Refrigerator, very pretty but like a beautiful leather back book with nothing on the pages! I have had the refrigerator 4 years and in this time frame I have replaced 2 icemakers and now the freezer has stopped working, I lost quite a bit of food due to this failure. I called Samsung was advised they could not help to call a repairman, I called repair company and they were very nice and advised me Samsung will repair the compressor I called Samsung and they advised they would not. The repairman called them and they agreed to fix it.

Our brand-new Samsung fridge (583DLS) stops cooling the food for at least 24hrs every week since we purchased it. Every week, there is condensation on shelves and all foods reach room temperature. In the freezer all the ice and other frozen foods melt. About 24-48hrs later the fridge starts working again and freezes the melted ice in the bucket again so it becomes one large ice block. We have contacted Samsung (at least 20 times) to report the issue and they keep sending technician from Sydney Appliance Service to assess. We've had 5 visits from the technician and have shown him photos of the condensation, melted ice etc and explained it stops working randomly during the week. He has seen the large block of ice after all the ice cubes melt in the bucket.

Ticket **. My fridge stopped working under warranty and it was diagnosed as a bad compressor & Freon leak. They would fix the compressor the following week, but couldn't fix the Freon leak. So they would return with a new compressor and still not fix the issue? Yes, it was the Samsung policy. I called customer service and complained that I had a client (renter) arriving the following day. After hours on the phone, Samsung relented and offered a full refund. I went out and bought a new fridge.

It is by far the best that I have had in 52 years. The finish on the outside is superb, I never have to clean it. But it took 4 months for JCPenney to make a replacements for the damaged ones.

Been having nothing but problems with our Samsung fridge ice maker. Had a repair guy out (hard to find someone who works on Samsung appliances) and he said it’s a known issue and he recommends Whirlpool. He said not to invest too much more in the Samsung fridge for repairs. He “fixed” the issue and 2 weeks later ice worker isn’t working again. Wish we didn’t buy this Samsung fridge and would’ve listened to the bad reviews.

I give Samsung a one star simply because there isn't a lower option. I have owned two Samsung refrigerators. The first I purchased about 9 or 10 years ago. It only lasted about 6 months and the compressor stopped working. I contacted Samsung and was advised the warranty at the time was a 6 month warranty and it would not be covered. I built a new home less than five years ago and as I got ready to purchase the appliances I had a family member that was going through a divorce that had new kitchen appliance set that he was looking to sell. The set was a stainless steel Samsung refrigerator, glass top stove, and a dishwasher. All of which had not been used but had been installed in his new home.

We remodeled and bought all new black stainless Samsung appliances. The refrigerator has 2 ice makers, plenty of freezer room and adjustable shelving. Love the new color and the style of the handles. Excellent value for the price and even got a rebate too!

Don't buy a Samsung Refrigerator!!! Our Samsung has been the worst of worst. Two months after we bought a $3000.00 one the whole electric panel went out. Everything thawed out. They kept playing games about paying for the lost food. They never did reimburse us. Ours broke down 4 times in 2 years. We also had to replace both of the ice makers. One of them 3 times because the water leaks underneath it and freezes the mechanism that turns the ice out. Then when you try to get ice from the dispenser it cracks the ice maker and it has to be replaced. The water also leaks down in the inside of the refrigerator and runs under the storage bins and then on the floor when you open up the fridge. After replacing it 3 times we just don't use it.

Ref is 7 yrs. old - water leakage under vegetable bin. 5 times repair attempts. Known for this problem. No help from Samsung. New defrost heater - hose etc.

This is a great refrigerator. Looks good and works even better. I wish I had gotten one many years ago. I have used several other brands. This is the best one.

Excellent refrigerator, however ice dispenser push bar is starting to scratch after only a few months use. Overall, excellent, especially with the chill drawer.

I thought Samsung would be a good brand, but I had a lot of problems with it. Purchased from Sears and they were unable to solve the problem, ended up having to replace it with a Kenmore. Which had problems with not cooling. This has since been resolved.

The only complaints I have is that the ice maker could be more efficient and that it could produce more ice. Also, the refrigerator makes an occasional noise as if the ice maker is having to work harder than it should. I have a warranty but I have not invoked it since the ice maker does work. Also, the machine keeps my food very cold.

I have water coming out of the ice dispenser. So far after 2 months and 3 different companies replacing parts the problem still exist. After all this agony and wasted time the 3rd repair company tells me there is a service bulletin out for the model I have. Again parts on order. I can’t to see what happens next.

Thank god we bought a extended warranty. We had to have two major repairs done under the five year warranty. Not sold on Samsung quality. Would look at other brands if I was going to buy a new one.

I love the extra drawer (used for beverages, etc.) because it is energy efficient and you can quickly get something without opening up the entire Samsung Refrigerator.

The refrigerator seems great until the evaporator began freezing up at about 15 months. The repair person said this is a common failing with Samsung but we had to fight for months to get the problem resolved with Samsung eventually refunding the full purchase price after claiming it was not a warranty item and me having to read their warranty back to them word for word in order to seek resolution.

My 92 year old mother replaced her subzero refrigerator after 33 years with a Samsung French door counter depth on 12/26/17. On 4/1/18 the refrigerator totally quit cooling. I contact Samsung warranty 4/2 and went through all the motions to reset factory settings and was told they would contact me the next day to be sure that it was operating correctly. It was at 77 degrees. I was then told that a service tech would contact us within 24-48 hours. According to the first tech that arrived on 4/4 the compressor was locked down and that he did not have the parts to repair and they would need to be ordered. I was told someone would be back in touch in 24-48 hours. The 2nd service tech that was sent 4/9 stated that it should be replaced or refunded and gave me a new ticket # and copy of the recommendation that he sent to Samsung.

My ref has freezing up issues that cause a lot of problems and the need to manually defrost the refrigerator often makes me not want to ever buy a Samsung refrigerator again.

Refrigerator is very poorly made. Freezes up and back all the time water and a bottom of refrigerator all the time. How to take the inside back off refrigerator at least every 3 months to get the ice out and possibly have to take the crisper drawers at to suck water out of refrigerator. Ice maker does not work. Never did work.

I loved my beautiful Samsung when I first bought it and it worked fine for about a year. Then it started leaking brown gook from the inside of the refrigerator... could not figure out where it came from. I had a certified Samsung appliance man take a look at it and he charged me a hefty service fee after telling me he couldn't find anything wrong. He did tell me, as he was leaving, that I shouldn't open the refrigerator door too often since condensation could form. Really??? And where was the brown gook coming from? The leaking continued and at some point I noticed my food began spoiling... thought it was the summer heat and adjusted the refrigerator temperature. The spoiling continued and after way too long of a time period I eventually called out another Samsung repair man. He said the fan that circulated the cold air was shattered inside the unit and the brown gook was freon that was leaking out into the fridge.

I wanted separate meat and vegetable crispers - this model provided that and more features I didn't know I needed and now will always have to have: easy access water filter, reminders, easy to operate controls, separate crisper temp/moisture settings.

Never buy a Samsung again. Too many bad unfixable parts. Service people can fix at a cost of replacing 7 parts of a different kind at a cost of $1000+. Have homeowner ins. but they will not cover it.

We purchased the French door fridge in 2010. It worked for 3 months then the motherboard quit leaving us lots of spoiled food to clean up. They replaced the board then the freezer frosted over. We had the fridge returned to Lowe's.

It fingerprint free like they so I am unhappy but it's ok because the agent was wonderful who helped me get rid of a mess. Will get another warranty for this one because the other one was hell trying to get fixed. I pray I will never have this happen again with something I purchase.

This model I have was the worst engineered product that has been seen on the market. Samsung's have all the bells and whistles, great novel my useful designs but the quality is not up to the price asked. The repairman said they tried for three years to fix the ice buildup problem and finally got it right after three years. I find that I still see ice, though it has not stopped cooling but it feels like skating on thin ice and that it will break again at any given moment. JCPenney now has appliances and they are phasing out selling Samsung. The enameled on their stoves is so thin. As is the paint on the refrigerator.

We purchased a Samsung refrigerator and it was the worst purchase we ever made. Period. Within a month the bottom shelf cracked and they had the nerve to tell us that we placed a heavy object on it which we did not! After four and a half to 5 years of use the condenser quit which was very early for refrigerator. Typically they last at least 10 years. We had to buy a brand new one after 5 years because the cost of fixing the condenser and filling it with more Freon would have been the same as buying a new one. Despite being rated high on Consumer Affairs, this refrigerator is the worst we've ever purchased and customer service is no better! In fact I know that there is a lawsuit out for the very same thing that we experienced. In addition the refrigerator would freeze water at the bottom of the refrigeration unit causing problems in the freezer unit below. Overall worst refrigerator we've ever bought!

Buyer beware, the Samsung refrigerator looks good, but do not perform well. Ice makers stop working and doors will not close on their own leaving your fridge door open and a beeping noise you can quite figure out where it's coming from. Have had one, a sister and friend, all three had the above issues.

LOVE the French doors with the freezer drawer below. Well lighted and plenty of shelf space and door storage space. Have had it for 8 years - no problems at all.

The freezer portion of the French door Samsung is small as the water/ice dispenser takes up too much space. The other side is also small but not as small as the freezer section.

While this refrigerator is still running, it is mostly garbage. It does cool and freeze, for now. I bought a three piece stainless set. The oven and dishwasher do not work at all. The doors on my refrigerator do not close. I have to line up everything perfect, and that close the left door first, then the right. If I do not take the time to line up the protruding piece, and close in proper order, it seems closed, but isn’t. Also, the ice maker is garbage. Always leaking. There is a calcium stain all the way down the front. Ice is always crushed, even if I select cubed. It takes forever to fill a glass of ice. Well at least it’s still semi operational. Also you can touch it wrong and shut off the refrigerator. Without indication. It enters demo mode, without indication. Destroying everything inside. This has happened to us several times, because you don’t know you are doing it, and there are three kids in the house.

Paid almost 3K for the refrigerator and after 1.5 years ice impedes the fan operation requiring weekly defrosting. It is a piece of garbage. Samsung is aware and doing nothing. The big box stores are still selling them even though they get constant repair calls on them.

I've had a Samsung side by side with drop down door on one panel. It has lasted over 14 years and one move. Moved a second time and the movers messed up the plug and when plugging in it blew the circuit box. Not happy because I loved this fridge. Probably cost prohibitive to have it fixed.

We have had to have the icemaker fixed at least 4 times in the first year and now it is out of warranty and I am holding my breath until it dies again. Does not crush ice well but often full cubes fall into the cup. Icemaker leaks and has created a mold problem that has to be kept wiped down with bleach. Rubber gasket on freezer door has been compromised for over a year and it is a pain trying to get service. We will NEVER buy a Samsung refrigerator again! TVs are great and they need to stick to them!

My refrigerator is 4 yrs old and I will never buy another Samsung. It is a documented problem with the overflow valve in the ice maker but they will not do anything about it, I can replace it for $950. No thank you! The fans in the back panel froze up due to the ice maker problem and I had to have a repairman replace them to the tune of $400. They may have fixed the newer models but where is the customer service for previous customers? An allowance or some type of prorated cost adjustment should be made!

I love the pullout freezer drawer, as well as the options for crushed or cubed ice and water in the door. Space is good and functions well. But gaskets could be sturdier/less flimsy.

The only negative is the material used for the vegetable bins. It is very breakable and needs to be of a more durable material. Other than that, it is a great refrigerator!!

Refrigerator freezer stopped working first and the inside stopped soon after. After calling Sears out to repair they diagnosed it as the sealed refrigerator system stopped working. This was covered by Samsung's factory warranty, (covered for 5 years). After contacting Samsung they had 3 techs come out over the course of 3 weeks trying to repair it. They could not and said we would receive a new unit in 48 hours. After no contact in 48 hrs. I called and they had to do the paperwork. After calling several times for updates. They decided to refund our money because they did not have the same unit.

We purchased a new Samsung French Door with ice maker less than 3 years ago. It was not cheap! The freezer doesn’t freeze anymore and the fridge is dying now too. We had a repairman in and he said it would cost at least 1000.00 to fix and then we still have a crappy fridge. Reviews were good at the time of purchase but now that everyone has had them for at least a year, the reviews are showing Samsung’s true colours! The ice was never really hard ice either. Good looking fridge and that’s about it!

We are senior couple. My husband is disabled. Have had our $2500.00 refrigerator about 8 yrs. Freezer and ice maker stopped working. After several calls they finally gave me a repairman number 75 miles away. After reading reviews and checking with several people locally, we found numerous people had the same problem... which the majority still did not have problem solved, because repairman did not know what it was. Several were left torn apart for weeks. We just wanted to talk with someone, to get their opinion if it could be repaired or we would we have to purchase another one... No one will talk with us... Your customer service is no help. AFTER YOU SELL YOU ARE FINISHED WITH THE CUSTOMER. NEVER BUY A SAMSUNG REFRIGERATOR. I called, email, no response from anyone.

I’ll start with what I disliked - water filters leak. The ice maker freezes up. The door shelves cracked. The metal strip on the left side broke and has to be flipped. On the other hand, I like the roominess of the bottom drawer.

The Samsung refrigerator is good, but it is very pricey, even the filter is expensive. I like this fridge very much. I would recommend to others. The refrigerator can be bought in lots of stores. However it's difficult to find the filters when you need them and they are not cheap.

Stainless steel that is used doesn't clean well and dings very easily. The interior is very well lit and all the glass shelves and crisper drawers are adjustable. How ever on the freezer side the water from the ice & water on the door drips inside the door and the drawer freezes close.

Buyer beware! If you are considering buying ANY Samsung appliance, contact Samsung first to find out where your nearest qualified repair technician lives, because you will certainly need them. After 4 years and 10 months, our refrigerator fan started making a noise similar to aircraft. It is no longer cooling enough on the refrigerator side. We called Lowe's, who arranged for a tech to come out and look at it who lives 3 HOURS AWAY!

Bought the refrigerator brand new. It worked great for about a year then one day it wouldn't keep items cold. Turn out the freezer was too full. It was a large capacity freezer that did not actually accommodate a large amount of food.

I am satisfied. It cleans easily. It is the perfect size. The color is gray which is okay. It handles the fluctuation of voltage here in India and that is good.

It looks very nice and all features are wonderful. But every month the tube that goes to the ice maker would freeze and everything around and the inside top of the refrigerator had ice. They kept telling me I don’t push in the ice bucket all the way but I had never taken it out. Finally I had to take it out because every week it would do it I had to take a blow dryer and fix it myself. Thank goodness I don’t have that fridge anymore and got an LG.

Bought the refrigerator (Samsung Model RS2556SH) on 10/15/2004 and, except for the ice maker and the fact that it's a bit noisy, it has worked well ever since it was installed. While the ice maker does make ice, there is usually a mixture of crushed and cubed ice and the selection setting doesn't make much difference. I'm writing the review because, after reading the reviews posted on this site, I felt I should offer a positive review and let readers know there is at least one person who's had a fairly good experience with a Samsung refrigerator.

I love the looks of my Samsung, but once we got it home I really did not like the setup of shelving in the fridge part. I'm not able to change height of the shelving so I have trouble placing milk, juice, etc. Too many small spaces and not enough for larger items.

It looks good but the inside layout doesn't meet my needs. The shelf that goes up and down is useless, and I find the freezer doesn't hold as much as I thought it would. My old 2 door Whirlpool, in my opinion was better.

Great looking counter depth French door. Love the deli drawer and freezer drawer. Due to water and ice in left side, and showcase Door, not a lot of room in Door compartment. But my husband loves it. We do have a second refrigerator for storage of extras but the Samsung looks great. The ice maker is a bit noisy, other than that, a keeper.

The lower freezer handle keeps coming off. Very annoying. Our salesman indicated that ice fell in the freezer in addition to the door. When I went back to Best Buy to tell the manager it felt like she was trying to get rid of me. I just didn't want the salesman to misinform other customers.

The main reason I went with Samsung is that it has 2 pumps so if 1 should fail the freezer will work or vice versa refrigerator will work. This is my second in 15 years and only changed because we wanted the bottom freezer instead of side by side. I will get another when needed.

Good size refrigerator, fits large platters with ease, stainless steel outside not as easy to keep clean with teenagers' fingers as I would have thought.

Really like refrigerator. Veggie draws are hard to pull out an clean. If we have elec blackout, you have to pull refrigerator out. Unplug for 5 minutes. Then reset freezer and cooler. If you are not home, that's a problem. Ice maker doesn't stay working.

I really enjoyed my Samsung except I do believe that part of my issue is it's a side-by-side with a French door and I don't have that much room on the side by side part. The freezer down below works great and the extra drawer I love. One big issue I've had is with the ice maker. It does not seem to make ice well and when it does make ice they're small.

Had many problems with the refrigerator from the beginning. It would just stop working and before repairman would come in a few days it would start again. Finally it started defrosting into the bottom of the refrigerator part. Told it could not be fixed because of the way it was made. In trash at six years.

Sometimes I find items that are slightly frozen in the refrigerator and the air circulation could be better. But I still love Samsung Refrigerator.

When one door is open, I can open the drawer on that side, other I had to open both doors to get one drawer open. All shelves adjustable. I like that mine does not have water and ice through the door, taking up unusable space inside. Ice maker conveniently in the corner of the bottom freezer.

The Samsung side by side has a water & ice dispenser which you can put a lock on to keep children from playing with dispenser. It also show the freezer temperature, beeps when refrigerator door is left open. This refrigerator is about 5 years old.

I really love this refrigerator!!! The freezer freezes solid and the refrigerator keeps things right where I love it. Plus you can set the temperature, so, that's nice too!

The look is sleek, very nice but I prefer more metal parts than plastic. The fridge does not get cold enough for me and I had a problem with the ice maker. Samsung sent someone out free to repair and the service was great. I have ice now.

I like the Samsung Refrigerator. I like the appearance, functionality and performance of the refrigerator. I've only owned it for about 3 months, time will tell how Dependable it is.

This refrigerator is less than 4 years old. I have had to defrost this unit each of the last two years. The first time losing most of the contents. I have previously owned an Admiral 20 yrs and an Amana 14 yrs. I never had to defrost either.

Never have any ice! Ice maker very slow! Difficult removing vegetable and fruit drawers to clean underneath. Nice to the eye but freezer on bottom and lacking storage space. Does not get cold enough to prevent deli meats from spoiling within 3-4 days!

We love the fridge with four French doors and a preview door. Lower right compartment can switch from freeze to fridge with just a touch on the control panel. However, the ice maker too small and runs out of ice often and we are a household with only two people.

The refrigerator we currently have is a replacement for the one we originally bought from Samsung. The original refrigerator had a problem with the freezer frosting up thus making it difficult to get the freezer drawer to open completely. After multiple attempts by the Samsung service technicians to resolve the problem Samsung decided to refund our money so we could purchase another refrigerator. Even though the service quality we received on the original refrigerator was terrible we decided to purchase another Samsung refrigerator because of their reputation for producing quality products.

Samsung refrigerator was loud and noisy when it ran. Samsung/Sears would not replace it. After many calls a savvy repairman said they didn't insulate correctly, plus something was vibrating that shouldn't have been. Runs quietly now. 6 yrs old.

The refrigerator in itself is a buyers market. Whether you are expertly trained or a shopper it's all going to come down to style.

First week I bought this refrigerator I started having problems. The sliders on the produce and meat drawers came off. The company sent two new ones out and one of them was cracked. The ice maker was slow at making ice. For the price of over $2000.00 you think Samsung would put out a better product. Sent the fridge back and took my money and bought a Frigidaire side by side. I only paid $800.00 on sale at Home Depot and I am happy as can be with it. Also paid a little extra on a 4 year warranty. This is my advice to everyone stay away from Samsung.

Biggest piece of crap on earth. The plate above the veggie drawers is 2 plastic inserts that cannot be removed. If anything liquid spills or a fine powder spills it seeps under the plastic. NO ** WAY TO CLEAN IT. NONE. NADA. I have never seen such stupidity and horrific lack of cleanability in any refrigerator in 60 years. IT IS A PIECE OF **. The back wall freezes anything near it. Water drips under the large drawer and freezes. This is the second Samsung fridge I have had (it was a replacement for the first one that was so bad they were forced to replace it.) I will never ever purchase anything from this crap company. No customer service, horrible appliances (think exploding phones) and no one at the company cares.

We are having the repairman in on Monday because for the second time in 2 year our Samsung fridge is freezing lettuce and cheese. Yogurt is turning moldy even though there is still 3 weeks left till expiry. When the fridge works it’s great. When this happens it makes me nervous. We do not have an ice maker and I often wonder if it thinks there is one because it makes this strange clunky noises. Last time this happened we had to unplug the fridge so it could thaw out so they could change a part. I sure hope we don’t have to do this again. We only have 1 fridge so it does cause a bit of an inconvenience. My main problem is that we are losing food. This should not happen.

The fridge is attractive and roomy. However the icemaker is poorly designed and works poorly. It is ice and water through the door. The system is continually freezing up so it does not function. A lot of time has been wasted clearing up the issue and has been resolved by buying ice cube trays.

In 2013 purchased a Samsung Side-by-side SS Refrigerator Model RS26TDR from Lowe's. Worked good for about 8-9 months; came home & found the temperature in refrigerator was 60+ degrees; lost all food - called repairman to fix it & filed a loss on homeowners insurance [I had a rider to cover refrigerator loss]; worked great for about 7 more months; came home & found the same thing. This time in addition to losing food we lost at least $1,000 in **. Called repairman & filed a loss on insurance--has a $500 limit less $100 deductible so I didn't really get anything for the drug loss. Went & purchased a new Whirlpool French Door to replace it & moved it into laundry room to use for drugs which take up at least 1/4 of the space. Was working ok as far as I knew & last week came home & found the same problem 60+ degrees in refrigerator & around 0 in freezer.

We bought our first new refrigerator in May of 2015, a Samsung French door model with a Flex drawer. It was the most expensive fridge we have ever bought and it has been VERY unreliable. Just after the first year we had our first problem with it... and since then we have spent close to $1000 on repairs. When I phoned Samsung, they just went in circles and said how sorry they were that I was frustrated. Our technician who fixed it each time said that 9 out of 10 fridges that he fixes are Samsung. Buyers beware: don't buy a Samsung.

Way too many failures in less than 10 years, with 3 solenoids, 3 ice makers, entire ice dispenser, switching between crushed and cubed never works without help.

My Samsung is incredibly noisy - to begin with. I would go to the front door & there would be no one there! I can hear it from my bedroom and have come to the conclusion that it is possessed! One day they will find me dead under it. I hate it.

Nice to look at, but difficult to keep clean. Shows streaks. It is pretty much problem free and we enjoy water and ice in the door. I love freezer on the bottom.

Samsung has served me well. I have had no repairs or maintenance problems. Ice makers seem to be most often a problem in most refrigerators, and mine has worked with no problem that required service.

I would never purchase another Samsung product. From the refrigerator to my cell phones everyone has had some type of problem that I would attribute to design flaws.

Samsung 22 cu ft arrived with faulty interior. Dealer promised several times to repair, but didn't, then went bankrupt. Samsung repaired part but not all, then became nasty. Sent several unanswered letters. Still have one crushed drawer. Samsung very aloof, disdainful, unreachable. Also, temperature uneven. CEO in Korea just convicted of crime, probably will serve five years. Not my kind of company.

I love the fridge but the freezer side is just not enough room for a family of four. The ice maker takes up space we need for food. I love the flexibility on the fridge side and the space is small but does work since no operational parts take up key areas.

I've had my Samsung Refrigerator for four months and it works great. I bought a model that has an ice maker that does not dispense the ice through the door. To me it looks better and it's one less thing to worry about breaking.

This is a Japanese product that is beautiful in looks and style. However, if you need any service, the vendors are few and far between. If a handle loses a screw, they will tell you the whole door needs to be replaced which will cost hundreds of dollars. When you call the Samsung customer service, they will refer the same Japanese repair company and promise to call you back with another repair company (which they never do) when you tell them that company is an unethical company. Also the ice maker freezes up & stops working a lot.

Where do I start? We purchased this refrigerator (4 Door Model RF23J9011SR) at the end of Dec. 2016. Within 7 months we had problems with the ice maker inside the refrigerator. No ice would dispense, all frozen up inside. Samsung replaced all of the ice maker parts except the cube box. Well it worked long enough to get past its warranty, then it failed again. The second time I could not even pull the ice maker drawer out. As it turns out the parts they replace were the old style original ones that were defective. He replaced all of the parts with the new Samsung updated parts, at a cost of 328 dollars to me. I paid then called Samsung. After almost an hour on the phone they agreed to give me a one time warranty extension.

I bought all Samsung appl. when we built but I'm having second thoughts... the refrigerator (side by side with water ice on outside) is not all worth the $$. The size gets cramped inside without a lot of shelving room and the outside ice dispenser always clogs and you stand there for minutes until the big globs of crushed ice falls out because if you don't get it out when you open the fridge door it all falls on the floor. We use the full cube but when clogged it crushes inside. The lower freezer is great... very roomy and stores more than avg. I would explore other brands.

I bought a Samsung because of their reputation but I regret it now. It’s rusty. The ice machine has to be cleaned twice a month or ice gets stuck then you have water on your floor in the am. Size inside is limited as well. Rethink buying this brand.

My refrigerator is one of those they should have recalled! Don't freeze, water runs from it (not water on door) runs hot. I lose food daily. Problem found 2010. Sold to me in 2011 Sears. Lawsuit going since 2010. Nothing has happened. Out of refrigerator. Out of money for new one.

My Kenmore lasted more than 20 years without repair. This Samsung refrigerator has so many plastic parts that crack, we've always had trouble with the ice dispenser, had the repairman over several times.

After Hurricane Irma struck we were without power for 48 hours. My Samsung Refrigerator kept everything cold during that time period. None of my food lost or spoiled. I don't know what it was, maybe the seals or overall quality, whichever it was I HIGHLY RECOMMEND Samsung Refrigerators.

After only a year no major problems. But I have yet to figure out how to open the upper ice maker. The instructions are kind of generic and don't seem to apply to my specific model. I tried to get in to the upper ice maker as there appeared to be a jam and the crushed ice function wasn't working even though I could still get cubes. Couldn't figure it out! The problem seems to have resolved itself for now.

I have had nothing but trouble from this Samsung refrigerator since I bought it. The ice maker has never worked correctly and it has been worked on and parts replaced over and over and over again. I would not recommend this product to anyone!! My experience has been a nightmare!

Overall this Samsung Refrigerator isn't too bad. There could be an improvement in the shelving though. You have to maneuver your items under the shelves due to the metal bars underneath. It makes it frustrating to fit your items into the back. Also the ice machine needs some improvement as well. Sometimes it freezes up and won't make any ice cubes.

Maybe you should ask about repairs and durability. The piece holding the vegetable drawers in place broke and the whole unit had to be replaced. Then the door handle came off. Even though we had a maintenance agreement, we had To pay for everything. For example, the freezer door handle was considered cosmetic. By the time we got through fixing everything, it cost us about $500. You can tell Samsung for me that they are a company that no longer takes pride in their quality since it’s all about profit. Maybe they can start calling them Samsuck again. I am not making this up.

The problem is with the ice maker. It is terrible. We bought the refrigerator in February 2017. Ice maker did not produce much ice at all. Store picked it up and brought us a new one in March, 3 weeks after purchasing the other one. The ice maker is also terrible on this refrigerator. A repairperson will be looking at it in a couple of days. Would not purchase this refrigerator again.

French door, bottom freezer and smaller refrigerator. After 3 years it was in the landfill unfortunately. Samsung reps were just as awful and will NEVER buy Samsung anything again. Replaced refrigerator with an LG. So far so good after 1 year.

I love the size and the French doors on top and freezer drawer. But HATE the ice buildup under the crisper drawers that needs to be chopped out every few months, despite the humidity controls...

I recently had problems with a 5 year old Samsung refrigerator. To my surprise, most repairman refuse to work on Samsung appliances. In fact the first three turned me down and the forth said unfortunately he works on them. After hearing all of them tell me about how bad they are and referred to them as money pits, I decided to cut my losses. I have never run across a product so berated by people in that industry. The sad thing is everyone still pushes them instead of standing up and refusing to sell.

Full disclosure, this is all on me. Now that I've seen how poor their service is, I'm looking at all these reviews, and thinking I should have done this prior to purchasing. But I digress, I bought $10k worth of their top of the line appliances in the new black stainless finish. Almost immediately, the ice maker is dripping water and quits making ice. Samsung sends a tech and first thing he says is that these units are garbage and that the $300 part that is broken after only a month will break every year, as long as I own it. Not exactly what I wanted to hear!

SPENT 3000 & ALL 3 appliances are - I purchased 3 #Samsung appliances from a "BIG Box Store" #LOWES. DO NOT DO THAT, they do NOT service their appliances. ALL 3 pieces (which one has been in use LESS than 8 weeks) have a malfunction, from NOT working AT all, to the electronics board working on & off. The manufacturer expects me to wait up to 2 weeks for repair service. Their CS sucks! They could care less they sold me some lemons. The appliance repair company 15 minutes from me, will NOT service the appliances because they said #Samsung will NOT PAY THEM enough to cover their costs, UNACCEPTABLE! DO NOT BUY #Samsung appliances.

Purchased Samsung 3 door with ice maker in the door in August 2013. Made first call to Samsung within the 1st year. Had trouble with ice maker freezing up, dripping water, ice jammed before dropping into ice tray. Ice tray hard to remove. Had serviceman out in Sept. 2017. He replaced parts, turned the water pressure down. He did not fix the button that should give me cubed ice. I only get crushed ice. Paid this guy $160.50. When I messed up again, called him back. Would not return my calls. Called Samsung back, was told I would get a new ice maker. A different serviceman came. He did the same thing the first one did... No new ice maker. He did not repair the cubed ice issue. This was a free 1 time repair from Samsung.

I do not typically do product reviews but after seeing a rash of Samsung refrigerator ads on TV I felt compelled to respond. We needed a new refrigerator after our 15 year old GE started having problems. We found a nice looking french door style Samsung with a middle drawer for refrigerated items, freezer drawer at the bottom, water and ice dispenser, all the whistles and bells - in fact more whistles and bells than we had ever seen before. We have four Samsung TVs that all work great so we decided to give Samsung refrigerators a try - VERY BAD DECISION. The ice/water dispenser stopped working and none of our local repair people knew how to repair Samsung refrigeration products. Entering the model and serial number into the Samsung website in order to locate a Samsung repair person proved very difficult - not user friendly.

Do not buy a Samsung Refrigerator!!! Major defects in it! The company pays people to give great reviews about this product! The repair guy told me so because he used to work there. Had ice maker replaced (so called fixed) a motor is running loudly since & there's a chemical odor coming from refrigerator and the only way to stop that noise is to reset ice maker. Then will come on again with the odor, I poured a glass of iced tea and it tastes like the smell... a sweet burnt smell if this makes any sense. Buying a new one but won't be this brand. It's not even two yrs old!

I had a Frigidaire refrigerator that lasted 20 years. My family said time for a new one so I went to and found a Samsung refrigerator double door with pullout freezer drawers purchased 12/1/15 warranty 1-year. I didn't get extended warranty within 2-months past warranty. Bottom freezer started making loud noises and went out. Of course you call to Philippines so I had them fix it 400.00. So now 14 months later it went out again. I called to see if there was recall or they would discount, nothing. I have to fix it so waited for 2-3 hours for technician. Turned out the Samsung had sent wrong part. So I call asking for a discount for my time, nothing. So stay away from SAMSUNG. Also don't buy appliances from Home Dept. When you drive away they wash their hands of any responsibility.

Samsung 3-Door Refrigerator Ice Maker - We purchased this in 2015. We’re disappointed in the icemaker from the beginning -- it did not make a lot of ice and ran out frequently. Then the icemaker started to freeze up periodically where we were unable to remove the ice storage box. Only by turning off the refrigerator were we able to defrost. On Monday, April 9, we called customer support for advice. I followed the instructions I was given and was assured that "there would be a bucket of ice" the next day. Wrong. The ice storage had completely defrosted. We noticed later in the day on Tuesday that the refrigerator was no longer cooling the frig or freezer areas. We called again on Tuesday and spoke with another representative who told us to do the same thing as the first. Nothing happened.

I purchased a French door in 5/15. RF28HMEDBSR. Ice maker leaks, froze up, stopped working. And now it is not cold in refrigerator. It was making a loud noise. Then it just quit, I paid almost 3000 for this refrigerator and I can’t afford to buy another. There is ice in back of maker wall. Thick. Where is the class action suit?

We built a house in 2016. Went with the Samsung new black stainless steel appliances. We have had nothing but problems with the Refrigerator model# RF260BEAESR. The door clips keep breaking, you can’t get in and out of the freezer part and the MOST frustrating is the ICE MAKER! I have spent no less than 15 hrs trying to fix it. It was out of warranty two weeks and got nothing from Samsung. I am going to share something I have learned: Always ask how much the extended warranty is, if it’s almost half as much as the original cost of the thing you are purchasing STAY AWAY!!!

I bought a 22.5 cu ft French door counter-depth (RF23HCEDBSR) in 2015 from Sears. It was first used in November 2015. $3,200 on sale for $2,778. After a little more than a year, the ice maker began freezing (an oxymoron?), requiring that I remove the ice bucket for a few to several days at a time to let the inner works thaw out. This began happening with increasing frequency. Eventually, after 2.4 years I was without ice more often than I was with ice. The Sears repair tech said that the ice maker has a number of design flaws and that Samsung requires that the ice maker be replaced. Replacement cost is $780.

We purchased a Samsung RF28HFEDTSR French Door Refrigerator in 7/27/14 from Lowe's. The ice maker never dispensed ice properly - slow and partially crushed on "cube" setting. The bottom Ice maker stopped working after 2 years. The top ice maker stopped working after 3 1/2 years now. It was freezing up - following Youtube advice we have been defrosting the back with a blow dryer for 2 months now. The fan is now making a very loud noise. We will have to call a repairman now. We will not buy anything Samsung again. This has been a disappointment since day one and we have called Samsung year ago to complain but since the warranty has expired they say call a repairman. We have had refrigerators in the past and most last at least 15 yrs. These are obviously defective refrigerators from reading complaints online, all mirroring our experience exactly.

In mid-2015 I replaced my refrigerator with the Samsung French Door/Freezer at the bottom (Model #: RF261BEAEWW/AA-0001). Two weeks ago, we noticed the icemaker abruptly stopped working. Shortly thereafter, water accumulated under the refrigerator crisper and seeped from under the right side. Not really understanding what was going on, I just cleaned it every two to three days.

Our Samsung French Door refrigerator keeps icing up under the back panel. It started happening after the four-year warranty was out. We have had it fixed repeatedly during the last year at $100 minimum each time only for the problem to return within a month. Now it is every two weeks. I have learned what to look for, what sounds to listen for and to take the back panel off to defrost it myself. Granted it is 8 years old but as much as it cost it should have lasted much longer. The repairman cannot fix it so we can't even sell it.

I paid for the top of the line Samsung refrigerator mostly 'cause I like the style of it and I tend to pay more for products based on what type of insurance the product is well built. I spent $5,000 for my Samsung refrigerator. May it be a cultural difference I really don't care. We're in America and we have high standards with our products. Our refrigerator ice maker gave us problems almost day one.

I bought a new Samsung 33 in. W 17.5 cu. ft. French Door Refrigerator at Home Depot and within the first year it started leaking. As it was still under warranty I called to have someone look at it. Unbeknownst to me, Samsung does not service my area, despite living only a few miles from the Home Depot where I bought it. Surprisingly, Samsung offered me a refund in lieu of service. While I would have preferred service on the fridge, I saw that this a common problem and there is a class action lawsuit against Samsung for this fridge. As well, I didn’t want a fridge with a defunct warranty. So, I accepted their offer for a refund and had them come pick up my fridge, buying a new one out of pocket to replace it.

We too should have done better homework before purchasing a Samsung refrigerator. We purchased this model after a kitchen remodel project almost 4 years ago; what a mistake. It has been a nightmare owning this refrigerator. We have gone through 3 technicians from the same repair company and am currently writing this review waiting for the 4th tech. to show. Every tech. so far has confirmed the same problem each time; icing up around the fan blade area causing terrible loud noises until the fan seizes up and stops; causing the fridge section to not cool anymore.

Sure wish we had done some research before buying a Samsung fridge. After 3 years ours was getting so much water in the veggie drawers and in the freezer we had to defrost it. Had so much ice built up that the freezer drawer would not shut tight. I called Samsung and they had never heard of this problem. This is B.S. They don't listen. I will never buy another Samsung product. Should have stayed with Kenmore. Have never had a problem with their fridges. Our Samsung is a double door with the freezer on the bottom. We purchased it in Oct. 2014. I will let family & friends know "DO NOT BUY A SAMSUNG".

Model 07 Y743 AGB01839 H. I've only had the freezer for less than 2 years and the ice maker is freezing up. Have defrosted it two or three times and it's still messing up. Repair guy came and said it was going to cost 900 something dollars to get it fixed. I paid 2 grand for the fridge and it's less than 2 years old. This seems ridiculous and unfair.

Do not buy this Samsung Refrigerator French Doors Model RFG237. I have had it for 4 years and have defrosted it 6 times. What happens is I get water/ice build-up under the crisper drawer. When I took the back inside panel off where the heating coil is there is a ton of ice build up. Apparently the drain clip is a piece of junk and doesn't even go in the drain hole. When I tried to contact Samsung they said I had to pay for the new part as my Warranty was up. When doing some research online it seems like a lot of people have this problem and it should of been recalled.

Honestly, I can only echo every complaint that has been voiced by other owners of Samsung French Door refrigerator. 6 years old!!! Loud noise, cracked plastic shelving and bins, ice building up under back panel, etc. After weighing out the cost of another repair call, we have decided to buy another refrigerator today. We have defrosted it for 36 hours. It was fine for 2 days. All of the appliances in my home are Samsung. OMG the nightmare will continue. DO NOT BUY A SAMSUNG REFRIGERATOR. THERE IS A DESIGN FLAW THAT THE COMPANY REFUSES TO ADDRESS. If my 6 year old model and your new refrigerator are experiencing the same problems, the company is at fault. Where is a class action lawsuit? I'm in.

For everyone who like me are Stupid enough to purchase a Samsung refrigerator, I have a hint to fix the ice maker. Go to local convenience store & buy ice to load in it. This piece of crap was engineered wrong. After numerous calls & at least 3 service calls it has been out least a month now. I will NEVER buy anything with Samsung.

I have tried to deal with customer service on this poor quality as well. Fan makes horrible sound and ice maker don’t work. Repair guy fixed a while back and it doing the same thing. Seems like there is enough complaints for a class action lawsuit to me???

Originally posted earlier this month. Followed Samsung's advice and defrosted refrigerator for 36 hours, with fan blowing on it. Checked to make sure all ice buildup had cleared. Turned on, ran fine, icemaker even working again. Now several days later, ice maker is stopping and probably means another complete defrost. Do not buy Samsung Refrigerators, IT'S ALL OVER THE INTERNET ABOUT HOW PEOPLE ARE HAVING SAME PROBLEM WITH ICING UP AND NOISE. They don't seem to have a fix. Terrible, 5 years old $2000+ refrigerator and nothing but problems.

I spent over $2500 for a new Samsung counter depth refrigerator in mid 2015 after I remodel my kitchen. It works fine for about 1 1/2 year. After 1 1/2 year, I started to have problems. A year ago the freezer will not go down to the temperature I set. Even I set it to minor 8 degree F, it only went down 15 degree F. I was advised by some website to reset the refrigerator by turning off the power overnight. I did and it worked again. Six months ago, no ice came out from the ice maker. I open the ice maker and found it completely frozen. I turned the power off and blow some warm air to melt the ice. After I removed the ice, it worked again.

Refrigerator purchased Sept 2014 for over $2,000. (Along with a Samsung washer - some parts broke plastic. Appliances are of poor quality.) Problem with refrigerator started Aug 2017. Refrigerator gets frozen, no ice and no water. The sound is too loud, and has to be defrosted so it will stop the noise and start cooling off. I have paid for parts on Feb. 16, 2018 that need to be replaced, problem persist. Samsung customer service is very poor. I would strongly recommend not to buy any Samsung appliances.

We renovated our entire kitchen in Samsung appliances. Our $3,300.00 4-door flex refrigerator lasted 2.5 years and my wife and I have been fighting with customer service (CS), since November 2017, to get them to honor their warranty. CS initially sent an authorized service person who tried to fix it and recharged the refrigerant. He stated that if this didn't fix the issue, since it was a sealed system, it is un-repairable. It worked for approximately 2 months and the issue returned. This points to a slow leak in the sealed system which has a 5 yr part/labor warranty. Next time we called they claimed they couldn't issue another ticket because our serial number had a refund already issued against it, though the refund wasn't in our name or sent to us. We feel their error is not our problem and shouldn't delay our warranty service request. They wouldn't budge.

I purchased my Samsung Refrigerator only a year and a half ago and it started to make a loud noise. Had it serviced and the service professional advised it was a build up of ice in the mechanisms causing the fan to not spin properly. He advised this was a fault of the POOR DESIGN and that it would continue to have this issue! I have been online looking for solutions to this issue that would be less costly than engaging a repair man each time and found hundreds of videos by Samsung refrigerator owners who are experiencing the same issue. Tell me why a company would continue to build a product and sell it to the public KNOWING it has a critical fault. I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT. I have no confidence in the company's ability to build products. Not one refrigerator should have left their warehouse after they realized the fault in the engineering. I had a Whirlpool for 15 years and NEVER once had it repaired.

I had a terrible experience with Samsung. I ordered a Samsung Fridge and within a year and a half the compressor went out. Samsung at first wanted to fix the compressor, but since there were no techs near where I live, they decided to refund our money. It took an agonizing 2 months of trying to get them to give us our money. One customer service rep laughed at me when I asked what would happen if it took longer to get our refund before our new fridge and she laughed and said, “Mam, it’s not going to take that long.” That was only 1 week into the process. One representative gave me a fake # when I asked to talk to someone higher up. They even made me cut the cord of the fridge and take a picture of it and send it to them.