Samsung Refrigerator Reviews

Samsung has a known problem with their twin cooling French door refrigerator, but refuses to help to make it right. Drain tubes on these units are undersized causing the ice maker to not work and water to leak out from under their freshness trap. We've now had two floods in our kitchen and no ice. Our appliance repair service was well aware of these problems. Our unit is 4 years old and no longer in warranty. The repair cost will be $800 to fix.

I purchased a Samsung refrigerator side by side 5 years ago & my warranty ran out. I had a lot going on here like a tornado and a lot of stress. I'm very disappointed in this appliance. Only problems. Fix the ice maker and now the problem is water underneath and ice building up on floor of freezer. And no yesterday my refrigerator part isn't working and now I have to call someone ASAP before my food spoils. My last fridge lasted 10 years I went with Samsung because I heard good things and it wasn't cheap at all!!! Now it's going to cost a lot to repair and have someone come and check it out! After this fridge I don't think I will buy another product again. I called shortly after my warranty ended and they said they couldn't help me. I would have to pay. Just ridiculous, in 5 years, so not happy!!!

Samsung Two Sided Refrigerator (Model RS22HDHPNSR). Bought summer of 2015 at Best Buy. By early 2016, when trying to replace the water filter the first time, the filters didn't fit. The teeth of the locking system didn't even look the same. When I called to have it serviced, Samsung came out. Technician explained that the filter system has changed since the make of my fridge. He changed out the whole system as he said it should have been done before the purchase. Now today, April 2017, the filter literally popped out of the system, cracking the plastic filter head off and water gushing all over my kitchen floor. Two problems within less than two years for a fridge valued $2,000! There's no words for that!!

Let me start by saying they sent people here and did not fix it. They said they would return my money if we cut the cord and tore out the model numbers off the inside and we could dispose of the thing ourselves. Look on Youtube at the people who have a faulty design on those and they are still being sold in stores! They have a flimsy seal where ice comes down and getting air and ice is not solid but very mushy and I would tell anyone not to buy one and they can't fix it and then they ran out of repair people to send here after 4 and nobody could fix it! I hate Samsung and please do not buy one or you will regret it!

French door, small drawer with freezer in the bottom. It freezes up so you see frost thru the holes in the back of the refrigerator. Ice maker has stopped working. Hoped it was the filter so changed it. Worked a couple days and out again. Tech line no help. Obvious lack of knowledge. No repair company in our community. No call back within 48 hrs as told.

Do not buy a Samsung refrigerator. In July of 2013, I bought a Samsung refrigerator with a five year service warranty. After a simple request to the sales person at Pacific Sales I just want a dependable refrigerator. No gimmicks. She recommended Samsung. At the time she sold me a Samsung, there were already class action suits against Samsung for defective refrigerator design. Within 3 years, the Samsung failed in numerous ways.

I purchased a Samsung refrigerator less than 4 years ago. Began having problems right away with cube vs. crushed ice. Then within first year ice maker would freeze up. Almost impossible to remove ice bin on ice maker when it freezes up. Have had it repaired twice for hefty service fees. The only solution now is to replace the ice maker with the same crappy design or purchase a new refrigerator which would never be a Samsung. I have contacted Samsung several times and they have never responded. I am extremely disappointed with this manufacturer.

Our fridge is 1 1/2 years old. The ice maker is not working (slushy cubes with unit freezing up). We did not buy the extended warranty, unfortunately, but it sounds like Samsung service is not great, even for those who do. Researched the issue and found that even by replacing the unit, it is likely to have the problem recur because it is a design flaw. Samsung will not guarantee the $500 repair with a new part will solve the problem beyond 90 days. We will not buy another Samsung product.

I own a Samsung Refrigerator model RT33FARZASP/TL, purchased two and half years ago. The refrigerator bears 10 years warranty which is not cooling at all. I lodged a complaint with Samsung customer care, they sent their representative who said gas of the refrigerator has leaked out and I have to pay for the visiting charges and gas filling charges plus parts. When I said, it's under warranty, he said warranty is only for compressor. I argued gas remains in the compressor only, and if it has leaked that means the compressor is not good but he didn't accept my argument and insisted to pay the cost of repair. Gas filling will be done by them on 30.04.2017. Earlier I had been using other brands, normally they work 10-15 years flawless.

If you find beating ice off the inside of your ice maker enjoyable, this is the fridge for you. At least once every two weeks you'll find yourself with a butter knife chipping the ice away. And, don't quit until you've bloodied at least 2 knuckles. I mean who doesn't like a little blood in their ice? But wait, there's more! The water dispenser leaks constantly so you get a nice build up of water mineral in the catch basin. It really adds color to your fridge. I would go ice my knuckles now, but we don't have any ice... :(

Bought this fridge in April 2016 had ice maker replaced November 2016. Ice maker sheet if ice could not use was replaced. Now April 2017 ice maker iced over. Call again for service was told my warranty was expired but they would give me extension to have it replaced again. I called April 17 for service. They set the appointment for 4-28. They text me the name of company ticket number and phone number. Well of course no one showed up or called. I called Samsung repair service, was told the service center cancelled my appointment after I took the day off work. Well anyone that has dealt with Samsung knows they make you so mad you end up hanging up on them. So now to file a complaint with the BBB. As I've seen all the complaints they can't do anything about it. Samsung should not be allowed to sell this junk.

My new Samsung French door refrigerator (RF18HFENBSP) that I purchased from Sears in not working. It is only 4 MONTHS OLD. I called Sears and they explained that I would have to deal directly with Samsung Service. I called the 800 number and was issued a ticket number. I was told that someone would call me in 24/48 hours. That did not happened so I called myself. After being on hold for over a half hour I finally spoke to person. It will be 5 days before a technician can come and see what is wrong. That will be OVER ONE WEEK that I do not have a refrigerator. I wish Sears would have told me that they do not service the Samsung appliances. Judging from the reviews that I read (wish I read them before my purchase) I would not recommend Samsung appliances. Somebody should protect consumers from companies like Samsung.

I bought the Samsung French Door Refrigerator RF28HFEDBWW/HDPP in 2014 and the ice maker hasn't worked right since. It started out that I researched refrigerators thoroughly before buying, went to Home Depot to order and thought everything was fine. They didn't tell me that the refrigerator I wanted didn't come in white, so they changed it to one that did. It was a completely different refrigerator! I didn't know this until my old broken one was on the truck and they started to install the new one. At that point I called Home Depot and they said, “We’ll return it.” I didn't have a refrigerator that worked, so against my better judgment I kept it thinking it's just a different color Samsung, it should be fine.

I have a Samsung model RF28HDEDBSR/AA, serial #06EC43AFB01664x purchased from Best Buy. It has nothing to do with them though. Samsung is the problem... We just finished paying the darn refrigerator off... THANK GOD I have a service contract with a home warranty company since the ice maker is poorly designed! So far we have had 4 repairs, 2 replacements of the ice maker unit, special sealant added all around the unit and STILL, the ice comes out slushy and the unit leaks water constantly. I contacted Samsung and, much like all the other complaints I have read, I was told how sorry they were, but that since my unit is over their warranty, nothing could be done. She was willing to contact a repair person though everything is on me from there. Again, THANK GOD I have the home warranty...

Purchased the Samsung french door refrigerator RF263BEAEWW/AA at Home Depot, I also purchased for $150 through Asurion with their extended 3 year warranty on 11/2/14. Beginning on 7/29/16 the ice maker began freezing up thus it would not make ice. I called Home Depot’s Claim number to begin the first of many claims through Asurion. They sent out Ben F. Login & Sons for the repair on 7/29/17. They replaced I think the Auger, they did not leave me any invoice. Then on 12/26/16 the ice maker stopped making ice again. On 12/28/16 A Plus Appliance was sent out and they replaced the ice maker motor and Auger. The Ice Maker stopped making ice again on 1/30/17, so MD Appliance came out on 2/2/17, to repair it by using caulking around the ice maker and proceeded to defrost the ice build-up with a blow dryer then left.

I bought this Samsung refrigerator RSG5FUPN three years ago and today I can testify that it was one of the worst shopping in my life (and I have over 40 years of experience with other refrigerators). It has many defects related to the quality of materials: A long crack (about 40 cm in length) was created in the inner wall of the freezer. At the bottom of the kiosk door, rust (corrosion) was spreading. The doors' color faded and yellowed. Internal shelves and covers are broken for no reason (during normal use). Drawers have places where dirt accumulates and cannot be cleaned.

Bought black stainless steel refrigerator two months ago. Thought black stainless steel meant black stainless steel, not covered with film coating that is starting to peel and I do not know what to do to stop it from peeling. Other people on internet is having same problems with black stainless steel appliances but can't find out any information how to repair.

Ice maker valve froze up. Samsung did not know what part number it was! How is that possible? Parts dept totally incompetent. Ask for a supervisor and waited 17 minutes, got voicemail. No return call. No surprise. They sent wrong part and will not allow it to be returned. I love the fridge design so I ignored other review warnings not to buy one. HUGE mistake. DO NOT BUY SAMSUNG. When a part fails, and it will, you will have a terrible time trying to talk to someone with ANY knowledge of the part you need. Totally incompetent in doing business.

We bought our 1st Samsung side-by-side fridge in late-2006. Just after the 1-yr warranty expired, the twin cooling system froze in the refrigerator side. Recommended appliance repairman literally took a knife to chip ice off of the equipment. Had to call a 2nd repairman who completed it but discovered the touch screen didn't work properly (again not covered by warranty). In 2014, bought a 2nd Samsung (4-door model). Had problem with touch screen but when repairman came, couldn't duplicate problem. Of course, after warranty expired, housing for water filter started leaving debris (white substance) in the filter & ice & water stopped. Repairman said housing was a faulty design & Samsung was working to correct the design. Then he said the touch screen wasn't working either.

Where do we start. We purchased all new appliances for our home within the last 6 months. Within the first couple months a tech came to look at ice maker as wasn't working. Then we went away for Easter long weekend came home open fridge and it was filled with water and water dripping out. I opened the freezer at the bottom and all meat fish etc were all defrosted (frozen bananas were mush). Everything went straight into the garbage including items such as mayonnaise, etc with all the thawed out items also. What a waste of money.

WORST APPLIANCES. Big no to Samsung brand. I bought 4-door huge fridge in Feb 2014, paid $4000+tax + extra warranty. And guess what?? Repair guys became my best friends. I was told that there is recall on the ice maker and it replaced twice, still have same issues. I am so frustrated and feel like to throw this fridge out instead of placing an another service call. So no more Samsung in my house even they offered for free. Btw I have washer & dryer also from Samsung and dryer's motor was replaced in first 12 months and washer, shakes like a crazy, parts have been changed and again I am waiting for technician and 52" LCD tv was also gone in few years:( Hate Samsung:(

Bought a RS261MDBP IN 2015, last October it started to squirt water under the water dispenser door whenever we try to use the dispenser, this line appears to be molded into the door insulation, no easy fix to replace it, not willing to pay to fix this piece of junk.

I purchased Samsung French Door Counter Depth Refrigerator in November 2016 and had problems with the freezer drawer almost immediately. The drawer would not open completely unless you tugged on it multiple times so I contacted Samsung and was summarily dismissed by the first person with whom I came in contact. I was told by this person that the drawer only opens a few inches and that I would basically have to live with the situation. The second person I called tried to get me to be the service technician and suggested numerous things that I could do to try and remedy the problem. I told him that I did not have the time nor the inclination to play service technician and that since the unit was new I expected Samsung to send a technician to take care of the issue.

Bought my refrigerator model rb195acbp/xaa about 3 yrs ago. When I got it the ice maker scare the soul out of us. Extremely loud. Recently it stopped cooling from freezer and regular fridge compartment. Lost about 120 worth in groceries. They sent in a tech to fix it. Worked for a week or less and lost again about 80 dollars worth of groceries. Called them again. They said I have to pay about 120 for a tech to stop by. I can't believe this. I was a Samsung buyer. Bought Samsung cell phones. I have bought about $5,000 worth on brand new tv's and now I get this. Looking at all these reviews I guess I'm not the only one having issues. Really Samsung... Never buying a Samsung product again...

My Samsung RSG257AARS (purchased 2013) counter depth refrigerator completely turns off (front display, interior lights - both sides, and compressors) when outside temps start to warm up. This happened 1 time approx. after a year of ownership, already out of warranty by that point by the way. During the cool months it never shuts off. Again a little more frequently the following year. Now the first warm day in April it's already started again.

If it were possible to give zero stars I would do so. We paid nearly $2000 for this refrigerator less than 4 years ago. We got only 1 year of trouble-free use out of it. Right after the 1-year warranty expired the ice-maker started completely freezing over, making it unusable unless we manually defrosted it. Even though the unit was out of warranty Samsung agreed to repair it for free. Repairman came out, made the repair but said we WOULD have trouble with the unit again. Indeed, and sadly, his prediction was highly accurate as a year later we started having the exact same problem.

On Friday 4/14/17 my 1 1/2 year old Samsung refrigerator had iced up so I unplugged it and defrosted it. Upon start up the display and controls did not work so I called Samsung service. Samsung service supposedly set up a service appointment for the unit to be service Monday morning (they gave me a reference number). I took off work only to get a call from a repair company to set up an appointment. I asked to be transferred to Samsung. A Samsung employee answered and after I started telling her my problem she hung up.

We bought a Samsung refrigerator model # RF260BEAESR/AA in November of 2014. It is 2 years 5 months old. I called a repairman because the ice maker was not working and the refrigerator was not cooling below 49 degrees. The repairman said it would need a new motherboard and new ice maker at a total cost of $900. He suggested we scrap it and get a new refrigerator. I will never buy Samsung again. Our new refrigerator is a GE.

I purchased the following Samsung appliances: Refrigerator, washer, dryer and Microwave. I must tell you they all suck. I will never purchase another Samsung appliance or anything else they manufacture. They know there were problems and have done nothing. There should have been a recall, but overall they will lose business to those of us who will never purchase them again. Samsung Sucks.

I have a Samsung Refrigerator. It was manufactured in 2011. The paint on one of the doors is blistering and the rim of the ice outlet is rusting. I have only been able to remove my ice maker twice since I purchased it - once I removed it and the other time the tech removed it. Had someone to try last week and it would not budge. Tried to get help from the company and had to pay a deposit of $5.00 with a balance due of $28.00 to get an answer. WHAT? I have to pay to get an answer?

Had this refrigerator for 10 years and had problems with the freezer size. The service dept sucks!!! With Samsung, no regular appliance repair will touch it since they cannot source any spares unless you are an authorized service center. Result = lousy service!! We had the tech come in last month and after talking to some superiors over the phone half the time, said it was a thermostat issue. No spare on hand despite the fact that the symptoms were well described to the Samsung call in center over 2 calls of 30 mins each. Replaced a thermostat which he claimed was not meant for this model and guess what? Broke down in 1 month and had to call again.

We purchased this refrigerator (RF23HCEDBSR/AA) Oct 2014 and the last several months ice maker was making loud noise. We took it apart and ice cubes stuck so we cleaned it out. A month later again, and another month came. We turned the ice maker off because too loud of noise. Called service center, said they have 2 places to call. One in PA and the other also same distance in MD. We live in MD. Even though we turned ice maker off noise continued. We called someone local and came out next day. Said the seal and ice maker were the problem & ice getting stuck. After $98 for service call it started all over again. Called our local company again. They said Samsung has a 3 week back order for the parts. Hmmm the next visit to fix with labor & parts $325. I just dealt with Samsung with their washing machine recall 3 or 4 months ago. Now this.

I purchased a new refrigerator less than a year and a half. I've had to have the ice maker replaced 4 times. Leaks water, doesn't make ice. After about a month I need to purchase bags of ice to have enough ice. WORST 3300.00 I HAVE EVER SPENT. Went thru the entire procedure with Home Depot. I purchased the 5 year warranty. Was told they were sending me an eCards for the full amount in March and all of a sudden APRIL FOOL. On April 1st they SUPPOSEDLY came up with a new fix. I just received the NEW ice maker and the manufacture date is 5/19/2016. Today is 4/14/2017. Don't think this is new enough to fix their problem. Anyone out there that knows of a class action lawsuit against Samsung. This is unrepairable. My repairman told me that and also told the warranty company that back in March.

Samsung Refrigerator RF28HFEDBBC/AA- This refrigerator has problems with the ice maker. Ice builds up on the interior of the ice maker and has to be cleared at least once a month. The ice comes out wet and the dispenser in the door leaks water continuously. There is also a problem with water leaking into the bottom of the refrigerator and then freezing so you cannot easily pull out your meat drawer. Samsung claims no issues with the unit but from what I see on the internet that is not accurate.

My experience mirrors what many others have described. Our icemaker (Samsung RF26J7500) never worked. Ever. Have had the tech out twice in two days and nothing is different... Still doesn't work. Look elsewhere. Bought the unit in November 2016, finally received it in January 2017... Junk.

Our refrigerator model number RF260BEAEWW and freezer stopped cooling on February 24. We called Samsung and a diagnostic repairman came to our home on February 27. It was determined that the compressor went out and someone else would need to come and replace the compressor. After a few follow up calls and being told they were waiting on the part the repairman came on March 14th. He replaced the compressor and the final test determined the unit was not holding pressure.

Within six months of ownership, the plastic, blue facings on the crisper drawer began to delaminate. I simply bought a new one. Now, the blue facings on the lower shelf have delaminated. So we called Samsung. Guess what's not covered! I cannot believe what junk these folks are putting out there, and taking no responsibility for it. I'll never buy another Samsung product. NEVER!

Purchased new Samsung refrigerators almost 4 months ago in Conn's, but the problems start 2 month after buyer ice maker not working, leaking water inside the tray and freezing. Called their tech support and start my nightmare. The tech start to change everything and Conn's tech came 8 or 9 times, and the refrigerator is still the same. Later contact Samsung customer service and send a tech and he said he had change another part and I told them not because I need new or I return. I recommended that they do not buy the Samsung brand. The Model is RF263BEAESG. I spend $2100 from Conn's. PLEASE DO NOT BUY ANY SAMSUNG PRODUCT. REMEMBER CELL PHONE OR WASHING MACHINE.

Purchased a Samsung RF263BEAESR/AA french door fridge. 09/21/12 started having issues with the refrigerator. Coils freezing causing the twin cooling fans to hit the ice and make loud noises. It woke me up and was so loud I thought someone was breaking into my house. Of course it was just after the warranty expired and I paid them approx $150 to come out replace a Defrost Sensor, Evaporator Cover, and Drain Kit. The service guy called Samsung and strongly said they should pay for the parts (I felt he knew there are ongoing issues with their fridges and felt bad for me) and they did (parts are cheap). The other issue was the ice maker. The unit is not sealed properly causing warm air from the fridge to enter the ice maker and it freezes up eventually ice can't dump in tray because of the ice build up.

3 yr old Refrigerator Model # RF32FMQDBSR/AA, not cooling - I called customer service for about two weeks and every time I called they always have different reasons. I never had an experienced like this. From day 1, they should informed me that only Samsung technician can come and check and I won't hire other repair company. It is unbelievable that their customer service is so ridiculous and very unhelpful. It is the worst company/brand, DO NOT BUY SAMSUNG! Ticket # **.

Purchased new Samsung refrigerator only 3yrs. old, 1) Ice maker not working. 2) Changed water filter cartridge and water is leaking inside the tray. Called their tech. support. Told me to reset inside button for icemaker, No luck. Tried 5 times and check the temp. inside area, all good but still not making ice. 3) Several times inserted new water filter cartridge, still water is leaking. Called Tech. Told me I need to replace defrost sensor, icemaker heat probe for drain, total: cost $320 to fix. DO NOT BUY THIS MODEL: RFG297HDRS/XAA. I will never buy Samsung product, GE is excellent experience I had. Lasted for 17 yrs. no problem and was working condition. Now this Samsung is not good, spend $1800+tax from LOWE'S.

I bought a Samsung fridge in October 2015. The freezer is on the bottom and the refrigerator is on the top. I get home today and everything in the freezer is melting. I called Lowe's. They give me an 888 number and then I call it and they give me a repair center number that closes at 6. After 1 year for the price I paid I don't think I should have to be going through this. Not recommended to buy Samsung fridge. I will be reporting it to the Better Business Bureau. I have had results with them before.

Just purchased a Samsung RF28HFEDTSG refrigerator a week ago. Simply want to say that all Samsung refrigerators are shipped with a screw hole that is drilled into the appearance surface of the top of unit to store cord during shipping. They delivered and left hole exposed to dust and humidity. If you want holes drilled into your refrigerator and left exposed then purchase a Samsung. If you want a fridge without holes buy any other brand. From store purchased, Samsung hotline and Samsung regional representative no one offers reasons for their holey refrigerators. Samsung stinks.

I purchased Model number RF263AEWP and we have been dealing with ice in the fridge under the crisper drawers. Samsung has not fixed this issue and it appears to be affecting a larger number of their refrigerator. I am disappointed in that I thought I was purchasing from a reputable company, but in viewing the number of complaints and the large number of models affect, I will no longer purchase Samsung products!

I have had nothing but problems with the ice maker since I bought the refrigerator in 2014. It's less than three years old and have had it serviced four times and it still is not working. Samsung is not doing anything about it. In fact they made me pay 150.00 for labor to have it fixed and it's still not working. No ice.

Although I could write a book about my experience with this refrigerator and Samsung's customer service, I will keep this short. I did like the flexibility of this unit, FlexZone, but overall, it's not worth the money, by any means. The ice maker has never worked and after 5 months of use, the compressor has now blown. Next, getting help thru Samsung's customer service has been more than disappointing. By the time their service repair gets to me, I will have been without a refrigerator for 10 days. Bottom line, not only would I not buy another Samsung refrigerator, I will never buy another Samsung product.

Model rs25h5111ww - We like the refrigerator but the ice/water dispenser could have been better designed by a 5 year old. Other than removing the entire ice box inside the freezer, there is no way to reach in and get a handful of ice. In general this ice/water dispenser really, really sucks.

Had repairman look at 3 year old refrigerator. He said they had huge problems. Air leaking from frigerator into ice maker. Needs food grade silicone to seal. He said to call Samsung. Did that twice. The don't give a **. Out of warranty. Basically go to hell. Had a problem with three year old Samsung tv. Trash. Basically go to hell.

Purchased a 32" SS refrigerator and a 5 year extended warranty. The door on the refrigerator is starting to rust. Had the repair company look at and sent in pictures to have them tell me it's cosmetic. SS is not going to rust, unless if is defective materials. Called Samsung to get nowhere with them. My opinion is NOT to buy from Lowe's or ANY Samsung products (especially with all their recalls because of defects).

French door refrigerator model RF263BEAESR/AA. This POS is 3 1/2 yrs old. Ref makes a racket after there is ice buildup and fan hits ice. Only way to stop noise is removing all shelves, removing inside panel in rear and chopping away at ice. This has to be done at least once a month. Getting ready to check it out the door. Do not buy SAMSUNG. First time service man said nothing can be done to permanently correct it. It's been going on now for over a year. Now we do it ourselves. Apparently there is a lawsuit regarding this problem.

Purchase a Samsung bottom mount refrigerator/freezer March 2013. In 2016, it started making a LOUD humming noise. They don't have repair in my area, so used a local. He had to take the inside back panel off and clear our ice buildup. Cost $130. Now it's doing it again and they say the solution is to unload fridge, turn it off and wait 24-48 hours for it to melt out and to put out towels everywhere. Not a permanent solution. I think it's probably because they use weak door closures and it doesn't seal so moisture builds up and freeze and then starts restricting the circulating fan. Very poor product/solution.

DW80J3020 Series Samsung Dishwasher - New kitchen remodeling Oct 2015 - all brand new Samsung appliances. March 14th 2017 wife is doing a evening wash - dishwasher shutdowns - no lights - AC feed fine (breakers AOK). Samsung service response (a three to five days time for service response). Local appliance company comes next day. Main control board failure. 17 Months MTBF. LOUSY! Assessment is labor, revisit and part but likely hood of another failure make this product a HAUL away to the disposal center. Samsung refrigerator noise/rattle issues, convention over poor stove top quality - scratches. SAMSUNG never again. I operate a small computer repair business - BOSH D/W to replaced this poor quality and poor service.

Do not buy Samsung appliances. This refrigerator was counter depth. Very expensive from Lowe’s. It is 1 year and 2 months old. The ice maker broke and they won't cover it. Bought Lowe’s Appliance Protection. I guess it's not covered there either. Bought Samsung microwave. Returned first two and this one is 1 year old and sucks! Never going to buy Samsung again. Their customer service sucks!

All of our Samsung appliances have broke in less than 2 years. Throwing codes, or just completely breaking. Items include Refrigerator, Oven, Dishwasher, and Washer. All purchased less than 2 years ago and all currently not working properly or not working at all.

First of all let me say every Samsung appliance that I have, stove; refrigerator; microwave is a piece of poopy. I cannot believe how bad these products are made. The microwave has failed twice, the refrigerator manufactured two years ago failed. Had to argue for weeks to get them to cover this repair, for about 2 months. Stove has a poor layout and pans do not fit on burners. Refrigerator has cheap parts that snap off, warp or do not close. DON'T BUY SAMSUNG. THEIR PRODUCTS REALLY SUCK FOR THE AMERICAN MARKET. Made in Korea should not matter, but it does with this piece of poo company!!!

Our Samsung fridge is just over 1 year old! Warranty just expired. We bought this piece of junk from Trail appliances Calgary, Ab. Paid 3500.00 dollars for it. The ice maker freezes up then leaks water all over the fridge on the floor. Tried defrosting it. Called Trail appliances. NO HELP! They said out of warranty call Samsung. Called them. NO HELP! NO WARRANTY LEFT! ONE YEAR OLD and its basically a piece of scrap. Have to either turn ice maker off or deal with water all over fridge and floor. Called 2 service repair companies. They say there is NO PERMANENT FIX! Samsung I have purchased several of your appliances still have some. Never again will I purchase anything from you again! Your products are GARBAGE AND YOU SHOULD BE SUED FOR FAULTY APPLIANCES!

Bought fridge in 2016. Had to replace the first one brought out cause the ice maker didn't work at all. The new one the ice maker has a mind of its own... Leaked water constantly. Got gaskets replaced. Now the fridge freezes my food and I had to throw away about $80 of groceries. The repairman was supposed to come yesterday but never showed up now I have to wait another week. To take a chance of losing more food... That I can't afford. I'm elderly and on a fixed income.

I bought the Samsung French 4 door refrigerator October 29, 2015 but it was not delivered until November 21, 2016. None in stock at Jetsons Appliance Center. In November 4, 2016 I called to question the ice cube maker not making cubed ice and having water come out with the ice. I did what they suggested but no help. Then started the paper and date trail. They did send someone to fix it in Dec. and said that it was out of warranty but would accommodate. The service company has been here 4 times and they are sending them out a 5th time but now say that the warranty starts from purchase date so even though I started this within the year it was in my possession this was the best they can do. Do they really only warranty from purchase date, why pay for their product until installed then?

Purchased Samsung refrigerator 1 year and 15 days ago and it quit working. Per Samsung that is too bad. You will pay 160.00 service call and 135.00 for a part that is defective. Worst customer service I have ever had. Check out complaints against Samsung before you buy one of their products. You do not need to act on my word alone. If I had checked for reviews on their product I would have never bought anything with the name Samsung.

We purchased a side by side Samsung refrigerator about 3 years ago. The icemaker has been nothing but a nightmare. Ice production has been marginal and then the mechanism totally freezes. We have spent 600 on repairs, but the problems reoccur. Based on the number of complaints, this 3000 appliance is a con job by Samsung. Apparently, they could care less about customer service. I plan to tell everyone I know. Shame on Samsung!

We bought this refrigerator brand new in May 2012. In Jan 2015 we had to replace the evaporator as water was draining into our shelves and crystallizing. In March 2017 we again had to change the evaporator fan and the freezer ice maker. Again the evaporator fan broke and the freezer ice maker just quit making ice. Even with senior discount for appliance repairs our repair bill for this less than 5 year old fridge is already over $1000-. Never again will I buy a Samsung product.

The ice maker in my model RF263BEAESR/AA Samsung is not working again after all the components were replaced less than 8 months ago. It is now out of warranty and they will not stand behind the work from August even though it is the same problem as before. I am not paying for them to come out to replace parts again that did not fix the issue in the first place. I'd rather give it away and buy a GE.

Purchased in 2010 counter depth, bottom freezer 19 cu. ft. in black, model RB195ABBP. Worked fairly well until 2015 in Dec. Some water in the veg/fruit bins and under the drawers as well. I thought a spill but continued as months passed. Next came ice formation in and under veg/fruit bin. I unplugged, thawed and cleaned up. Also increased temperature as directed in troubleshooting section. Not 8 days it happened again as I sit today. I've leveled as directed as well. I emailed Samsung to no avail. Now the touchpad temp controls don't work!!! I'm so done with this fridge. It's now out of warranty and I must start looking for a new fridge. The company needs to be held accountable for their products or get out of the business. Whoever heard of a fridge of 5 years to start having problems! I've kept refrigerators for 15 or more years!

We purchased a counter depth refrigerator back on 2012. We have had nothing but problems with the ice maker and switch to dispense ice since we had it. Not only did we spend a lot for this refrigerator, we have continued to have to sink money into it to keep it working. Then we bought the $500 over the range microwave. Bad move!!! After having for one year, the number buttons on the front became hard to work. Now we have 2 numbers that won't work at all. But of course they are telling me that they don't cover this under the warranty. What good it the microwave if you cannot program in the time to cook??

My Samsung refrigerator has been in service for less than a year and I have already defrosted the icemaker 6 times. When I contacted Samsung they basically told me too bad my problem. Is anyone else as disappointed as I am with their Samsung refrigerator? Hoping someone can tell me how to get Samsung to stand behind this very expensive product.

We purchased this Samsung Refrigerator at Sears. It was one of the more expensive refrigerators in the store. We paid about $2500. It's junk from day one. Noisy. And the ice maker clogs and jams. And ice forms on the back and gets so noisy we can't stay in the same room as the machine. And when the Sears repair people come to fix it all they can say is that they are not very good machines, and "they don't make them liked they used to." The junk will be off the warranty soon. I think it's criminal that they don't recall the machine. Samsung stole $2500 from us and cost of many hours of not being able to use our house and having to stay home for the doctor to come, only to say it's a chronic & terminal condition. I have nothing good to say about Samsung.

My husband and I purchased a Samsung 32 CF French Door Refrigerator with dual ice makers from Lowe's in 2013 for $2805.44. We also purchased the 4 year major appliance warranty for $1500. Since the first week the top ice maker builds ice condensation and freezes up so it can't dump ice. One ice maker is on top and through the door, the other in the bottom freezer. We called Lowe's and a repairman was sent who informed us that nothing could be done. Our mistake at that time was not telling Lowe's to come pick up their appliance and informing our credit card company (which was a Lowe's card) that we wanted to enter a dispute. The last 3 years I have had to endure my husband cussing as he used a hair blow dryer to defrost the ice maker.

In the past two weeks my Samsung refrigerator has been producing ice underneath the freezer part and I have to defrost a refrigerator from the like the 1950's. My Samsung dishwasher went out and I had to replace it And my top loading Samsung washing machine went out. This is all taking place in the past two weeks and these appliances are less than three years old. To make matters worse my 55 inch plasma Samsung TV went out last night. Samsung needs to make appliances that will last you longer than three years. This is an absolute shame that you can sell your appliances to people and within three years they break down. Samsung needs to stand behind their products and make better products. I will NEVER recommend a Samsung again or buy another one of their products.

Would like to say "ditto" to all the other negative reviews on Samsung Refrigerators. Bought one in 2013 and a month after warranty expired the motherboard went out. Spent over $500 having everything repaired and still did not resolve problem. Called Samsung multiple (10+) times and got absolutely nowhere. The ice dispenser quit working and paid $99 to have their repair company (Sears) look at it and tell me to fix everything it would take another $780 and they couldn't guarantee that would fix everything. Multiple times they were supposed to call back with "Executive Ticket Number" and didn't. Most frustrating and useless company I have ever dealt with. You know there's a problem when you call and the first question on the automated answer is "are you calling about a recall". I will never buy another Samsung product again, regardless of the review on the product.

I bought a Samsung French Door refrigerator last August. It was model RF30HBEDBSR/AA, which was the largest model available. Price was $2553. I bought the Home Depot extended warranty with it (another $150). I had the refrigerator delivered in October to my new home. This is a very large refrigerator, with the Deli drawer and split upper door to access often used items. Features were great! Unfortunately, the quality wasn't. The ice maker didn't grind ice very small using the "crushed" mode. It put out a lot of untouched cubes with the crushed ice.

I bought this stainless steel refrigerator from Lowe's and spent $3,000 only to have the ice maker jam, leak and not produce ice. After dozens of calls and several tech visits Samsung told me that even though they replaced the same parts 3 times that they would not replace the unit or credit me in any way! RUN FROM THIS COMPANY!!! They don't care that they produce a piece of junk and they have horrible customer service. I now see that I am not alone in this problem. I personally know 3 other people that have had the exact same experience as me. I will never buy anything with the Samsung label ever again.

I bought a Samsung refrigerator and it has had problems ever since. It is a lemon. I would advise everyone to not buy Samsung appliances. They are the worse appliances I have ever seen. Nothing but problems. The refrigerator stopped cooling and froze up and before that the ice maker stopped operating and now the water dispenser does not operate either. Stay away from Samsung products.

HhGregg did not stand behind this sorry refrigerator. The 1st time cost 220 to replace 2 years ago. It came and it was a bad. Sent it back. The ice maker is defective. Everyone cant be wrong or trying to cheat them. They cheated us. Louie's Appliance Repair in Bham Al is a good company with a man named Vann taking Louie's business on the side. I truly was shocked a thief not fixing his saving me so called money. Should have known when I asked for a receipt and he said they would mail it to me. For 220. Vann snapped the computer ice maker and did not wait even long enough to see if ice maker worked. It did not.

We purchased our stainless steel Samsung refrigerator in Feb of 2013 (side by side with freezer on bottom) and made the mistake of opting out of the extended warranty. Big mistake! This product is pure junk! The icemaker continually freezes up and I have had two service calls and still the same problem. I have to unclog the ice personally to get the icemaker to work again. Now there are other issues the repairman said would cost $500 to fix. I have called Samsung at least six times to no avail. If you want a good, reliable refrigerator, stay away from Samsung!!! Not only are they junk, their people are not at all sympathetic. They have my money and I'm on my own now. I'm very angry at this company that rips people off like this.

Shocking experience with Samsung fridge. Fridge delivered yesterday after two days of waiting. Turns out it is not cooling. Samsung is telling me I have to wait another 3 days to get a technician check it. I don't want to ** get it checked!!!??? I want a replacement!!! I can't talk to a manager. People answering the phone barely speak English. Worst customer service ever! Stay away from Samsung fridge if you want peace of mind!

Samsung Refrigerator Repair - I called Sunday and left a message. I called Monday morning several and they gave me a service# telling me they would call me back in 2 days or I can call them. I called several times Monday and finally someone answered Tuesday at 3 pm just to tell me they would come next week on Tuesday to repair! Mind you now it's been since Sat night I have no service and I went food shopping Sat morning! This is unacceptable how they only have 1 company servicing. In addition, this problem has been happening often and I decided to make a difference now and place a complaint.

My husband and I purchased a side by side refrigerator from this company less than 4 years ago. The Motherboard has went on this refrigerator twice, we had it replace less than 7 months ago and now it has to be replaced again. This refrigerator is the biggest piece of junk ever. If you buy a product from this company don't expect them to stand behind their products whatsoever. They offer no help or solutions. I will never, ever buy a Samsung product again in my lifetime. If any of you out there are thinking about it please do not purchase their products. Shame on them for making this kind of a product and not standing behind it. It will now be my mission in life to make sure everyone knows about this company. I am not just starting here, I will be going much further with all of this. This company does not care at all about its customers and I think everyone should know this before purchasing anything from them again.

Bought a Samsung french door fridge a year and a half ago. It had a musty smell in it from the start that we were consistently trying to eliminate. The ice maker is terrible, always jamming, leaking and poor output of ice. After about a year of owning the fridge, part of the cooling system in the fridge section froze over and now the fridge portion does not cool enough to store food in it. The warranty has expired so we are on the hook for repairs for this product which cost $2,000. I have read many reviews of others having this same issue with a Samsung fridge. I would definitely not recommend a Samsung refrigerator. I wish I had done more research on reviews before purchasing.

Bought New Samsung 4-Door fridge from Lowe's. Beautiful looking fridge for $3000. Had refrigerator delivered and set up by Lowe's. Fridge and freezer cooled down to temp overnight. Next day freezer temp not reading accurate and freezer light not working. Called Lowe's for repair. Two weeks later and several phone calls. Samsung repair still hasn't reached out to me to make an appointment... RUN... don't look or fall in Love with the Samsung product. You can't get any Service.

Bought a Samsung refrigerator in 2009 at Lowe's. About 2 years after purchasing the refrigerator I started having issues with water leaking inside, freezing up, stripping around freezer peeling off, ice and water maker not working, AND the refrigerator is rusting around door ice and water dispenser and around edges of doors. I have called Samsung numerous times to send someone to look at the refrigerator and see how much rust is on it. This refrigerator is in my home. They will send someone to look at it but I have to pay for it. They do not stand behind their products. This is the Worst appliance I have ever bought.

They sell defective products and don't stand behind their products or customers. My 89 year old mother has model rf217acrs and she loses hundreds of dollars worth of food not to mention puts her life at risk with spoiled refrigerator food. The fridge air chamber freezes solid then does not maintain temp in fridge. We've tried Samsung but they say, "too bad, out of warranty"... Just two years old! I would give it zero stars but this form won't let me.

My Samsung refrigerator model RF323TEDBSR french door was the best Samsung had to offer. It is nearly 4 yrs old now. From about one year to present it has had freezing up issues in the refrigerator section. After numerous attempt to remedy this issue with Samsung, they just keep giving me the same runaround telling me to level the fridge and set the temperatures as they recommend. I have done this diligently every time, however it is not getting better but worse. They are willing to send out a technician at my cost most likely to do the same thing I have been doing and then tell me it's working. One month later I will be defrosting my fridge much like people were doing in the 50's.

No working fridge for 4 months and counting. I purchased the Samsung 22.3 Cu Ft counter deep Side-by-side refrigerator with thru the door ice and water - stainless steel. Model RS22HDHPNSR on March 21st, 2015. This fridge was to be the center piece of my kitchen renovation. It was my one big shiny splurge, costing me $2100. My fridge worked fine from March 2015 until November 2016, when it stopped compressing cold air. Since the parts were still under warranty Samsung agreed to have technicians from A&E electrical come to my home in Northern California SIX times over a period of FOUR months to replace the compressor, a 4-way valve and a "motherboard". They have also reduced the pressure on something and then the next time increased the pressure on that same part.

We purchased a Samsung side by side refrigerator in 2013. In the summer of 2016, the fridge/freezer broke for the first time. Samsung sent out their qualified repair experts who attempted to fix the problem but in the process, caused further harm. They ended up attempting to fix the fridge 7 more times without success. They then determined that it was an entirely new issue requiring us to buy yet another part and pay for labor yet again.

We purchased a Samsung side by side model RS25J5822DSG from Home Depot. We had it delivered and when it was delivered they tried to put the bins in the refrigerator door. They would not fit. Home Depot would not do a thing about it. They told us to call Samsung. I called their customer service and have had nothing but a run around on the unit. They sent us new bins and of course they would not work because the mold in the door is defective. I am requesting a brand new refrigerator and still no response. I will keep on this. It is ** to see that even the stores that sell them will not back the product.

We have had a leak in the water everytime you use the crushed ice--cannot get it to stop, now the water works and no ice---I notice this is an ongoing problem with this Samsung RF23HCEDBS/AA Bottom Freezer. I have them coming out to fix this and it is 2 years old so it is out of warranty. I have seen that it may cost up to $600.00 to repair this, well we paid over $2,000 for this fridge and if it costs me that much I will dump it and buy a new one but never again a Samsung! This is very frustrating and when I tell them that this is an ongoing issue based on the reviews all they say from whatever country they are answering from "thank you sir". Must be the first thing they teach them in India answering the phone!

Purchased a Samsung counter depth refrigerator ($3,000!) - biggest mistake of my consumer life! One month after a 1 year warranty ice maker stopped making ice. Once I located a Samsung technician scheduling an appointment was a nightmare. They would only guarantee a date but you had to wait until the morning of that day for them to call and tell you a 3 hour window! Insane! Firs appointment couldn't figure out a problem. Scheduled second appointment they never called or showed. Called next day and they made me wait another 8 days for an appointment. Charged me $326 for parts and labor! Absolute rip off. DON'T BUY SAMSUNG REFRIGERATORS! Learn from my very costly mistake.

Bought 3-Door Refrigerator/Freezer (RFG299AARS). The plastic part behind the freezer handle broke. Samsung sent wrong part to replace it and said they had discontinued the item. Couldn't find anything that wasn't generic and had to be modified to fit the unit. The glass crisper cover broke immediately and the weight of the full drawers broke the humidity selections out as well. Cannot place any weight on top of the cover. Now the vegetables aren't climate controlled and the vegetables will freeze. Climate control throughout the refrigerator is not even and anything pushed to back of refrigerator freezes. The same for anything at the very front.

Samsung Refrigerator, bottom Freezer, refrigerator defrost stopped working, refrigerator completely frosted and refrigerator no longer worked. I defrosted, retried and within 2 weeks same again. I called a local so-called service person, Greg ** and he came and checked it. It had totally frosted over again. He defrosted and said he had to order the part. What he ordered was probably the most expensive part, the computer module. He returned and installed the new module at a cost of $423.73. 2 weeks later, same thing all over. He returned, rechecked and said it appeared to be functioning and there was nothing further he could do with it. At that time I went online and looked up the problem which was also a problem for others. Since it was the defrost that was not working I guessed that it must be the defrost coil or the temperature sensor.

We bought a side by side Samsung Fridge and Freezer. Within the first year the motherboard broke and Samsung came to fix it with no charge. 3 years later out of warranty the fridge broke again. It took one of their technicians 3 weeks to come out due to them giving bad service. They more worried about the R570.00 call out fee rather than providing excellent service. After 3 weeks technician came and said there was a leakage, rusted pipe and it needed gas. Come on Samsung. After 3 years a fridge cannot need gas. I had a Fridge side by side Fridgemaster for 15 years and it never needed gas. It's abnormal and I know it is a faulty fridge.

Refrigerator delivered 12/15. Christmas day, ice maker stopped working with 14 guests at the house (scrambled to find ice machines). Not a great idea in Florida. Called Samsung 12/26, they stated it was a Home Depot problem. Called Home Depot, they claimed it was a Samsung problem. Every 50 minutes to 1 hour, there is a LOUD pop. Sounds like a firecracker has just exploded. Contacted Florida and Georgia Attorney General's offices as well as Federal Trade Commission.

Problems with buttons falling off, ripping door seal with 3-year extended warranty (still in first year of ownership). Samsung's customer relations very poor, first of all reaching them, then proceeding with getting help for repairs to be done. Impossible really. Also quite abrupt and unsympathetic attitude from agents. I managed to make a complaint by email. They demanded much documentation which I gave. They did not follow up and the next time I tried to contact them about it, the file# no longer existed. Because they give such aggravation and are not really concerned about customer's experience, I have given up, which seems to be what they want.

Samsung RF28HMEDBSR French Door Refrigerator - Bought ours Nov. 2014 and bought the exact same one for my mother-in-law about a month later. Our ice-maker started acting up and freezing almost a year to the day after purchasing. Then lo and behold, my mother-in-law's did the exact same thing about a month after ours started (about one year to the day for her too). I did the hairdryer defrosting trick about 5 times in a two month span and had had enough... Too much work for ice, seriously! So then I got the bright idea to shut the ice-making ability off and buy bagged ice from the store and put it in the dispenser bucket. Works fantastic, except when you pay $2300 for a fridge with an ice-maker, one shouldn't have to purchase ice!

I have been sitting here on hold for about 40 minutes waiting to speak to a manager to find where my refrigerator is. Samsung has delivered two - and both were damaged. They tried to delivered a third which was supposed to be here two days ago. At this point, no one at Samsung knows where that delivery is; when it will be here; or even acts like they know what's going on. This has been going on for three weeks and I still do not have a fridge. This customer service is the worst - second only to Vivint Security. I am going to get my money back and I will never buy another Samsung product again for the rest of my life.

Samsung refrigerator motherboard dies... My 7 year old Samsung refrigerator died leaving a full freezer and refrigerator of spoiled food. Everything had to be thrown out and I had to get a repairman in. I was told the motherboard died. Samsung did NOTHING! Who ever heard of a high end refrigerator motherboard dying?! Beware of buying Samsung. Poor customer service as well. I will now be 6 days without a refrigerator since parts are not available locally... Seriously?!! In Washington DC? I will never buy a Samsung product again.

First off, I would like to say I never take the time to write out a review regarding a item. This just shows how unsatisfied I am with my purchase. I would definitely not recommend this product to anyone. Do not buy any SAMSUNG product. The customer service reps do not offer any customer service. They do not know how to treat customers even after the crap their company has released in the recent years. Let's not forget about the blowing up of the cell phones and laundry machines.

I bought this Samsung Refrigerator RF28HFEDBSR/aa in Nov 2014. The freezer door handle insert failed in Dec 2016. I have spent 2 months working with a repair tech, Samsung parts, and Samsung (Lack of) Customer. This small approximately $10 part has been discontinued. The only option is to spend $389 for a new freezer door and $125 to install it. My service tech (5 star rated) reported he spoke to the Samsung techs and determined Samsung has known about this problem for several years. It appears sells products with known defects, but does not want to support the customers. He also reported there are other Samsung parts which have been discontinued for relatively new units. The scroll compressor has a 10 year warranty. What good is that warranty if the rest of the refrigerator falls apart? By the way, the local authorized Samsung service company received an F rating from the BBB.

My husband and I purchased a suite of Samsung appliances in 2012 for our new home. Shortly after the refrigerator was installed and in use, we discovered a leaking problem in the right crisper drawer. We contacted Samsung who in turn sent a repairman to service the fridge and the problem seemed to be fixed until almost a year later. We have had three (3) separate repairmen come, all arranged by Samsung to assess the same leaking issue. The last repairman to come to our home to assess the problem, took pictures and sent onto Samsung.

I purchased the fridge (RF32FMQDBSR/AA) 3 years ago through South East Steel (SES). Immediately it was evident the ice maker was defective. Problems included no full size ice cubes, leaking constantly and requiring manual defrost and reset whenever door was left open more than a few seconds, for example if loading a large grocery order. It took quite a while for SES to respond to my concern. The repairman Samsung sent, while under warranty, pierced the mechanism with an ice pick, left in anger, and it took months to receive a replacement part and installation. Problem unsolved. I then went back through SES who took so long to get a repair request to Samsung, the warranty expired.

We bought our french door/bottom freezer refrigerator model # RF20HFENBC in January of 2016. Just after the year warranty, we noticed our produce bins filling with water and the back wall was freezing too. We called Samsung, were told to "level the fridge and that would take care of the problem". Well, it was already level, but, hubby releveled it. Within 10 days, the bins were still filling with water! We have read enough online to know that this refrigerator design is a lemon and a defect, so when we called Samsung, they tried to tell us that our warranty was expired, so we would have to pay the $129 service call fee! No way! We told them about the numerous complaints online, and how it's the same exact reason, so they need to repair this.

I purchase a Samsung 4 door refrigerator model RF32FMQDBSR/AA around October/November 2013. Since then the icemaker has never worked properly even after I called a technician to come fix it and constantly defrosting the icemaker because ice built up inside and it would not work at all. NOW the refrigerator will not cool down... stays around 53 degrees and that is too warm to keep milk and other luncheon meat fresh up to expire date. The worst thing is I have not had it even 4 years yet. Looking at some of the other reviews, I now see that it was a mistake to buy SAMSUNG appliances... I have a Samsung top load washing machine also and see there was a recall on some models. Anyways if it is too costly to have this Fridge fix I will cut my losses and just buy another refrigerator. I strongly feel that SAMSUNG should take responsibility and recall this model. Since that is not likely I will never buy NOTHING Samsung again.

Purchased a refrigerator both compressor and main circuit board broke after 2 years. Customer service wasn't helpful. "Executive" department told me to read the policy. They wouldn't allow me to speak with a manager. Poor product, poor service. $1800 unit garbage. I will NEVER purchase anything Samsung again.

I have approximately a three year old Samsung refrigerator. I have now been waiting 5 months for my replacement ice maker to come in from China for the second time. I just verified all serial numbers with my repairman. They once again have sent an ice maker with the numbers repair is telling them but on the wrong ice maker. I am a big ice fan. I replaced my old refrigerator because of a broken ice maker only to have a three year old refrigerator with another broken Samsung ice maker. So much for all the bells and whistles Samsung. Your product isn't worth 1 star.

French Door Refrigerator RF217ACRS/XAA - After 1 year of purchase from Home Depot, it started having issues with water standing in the crisper drawers. Well, I read the manual and thought I fixed the problem. OH NO THAT'S BECAUSE THE BACK OF THE FRIDGE HAD COMPLETELY ICED OVER! Every month I have to take it apart, after I notice my food gets spoiled, to get the ice off the coils and flush the line again! NO RECALLS ON THIS CRAP!!?? Everything has been replaced and it STILL freezes up solid!!! I am calling Samsung tomorrow because I have had it with the expensive junk they sell!!!

Samsung 4-door fridge's ice maker is junk. $2,000 Samsung fridge breaks after 2-1/2 years! I had a Maytag for 22 years and it never was serviced and was still running fine when I retired it for "peace of mind." Enter Samsung - so much for peace of mind. Ice maker began leaking before a year was up. Kept removing ice buildup. But at 2-1/2 years, the ice maker quit working. Motor was bad. Water sprayed around tray from supply hose encased in ice. Locked ice tray in place, so couldn't remove. Stopped producing ice. Service rep was good (no complaint), but cost quoted at $300 for service call and new motor. Water supply hose issue can't be resolved. Obviously, lots of ice maker issues posted here. Shame on Samsung. Can't make ice; can't make phones.

I purchased my Samsung Model RF263TEAESRAA Refrigerator on 6/05/2014 from Factory Direct Appliance in Lawrence Kansas. I have had Factory Direct Appliance repairman to my house numerous times over ice maker issues. This began just before the original year warranty was up. It quits making ice in the top ice maker, and when you try to pull it out, there are big frozen globs of ice jamming it up. My last repair was on 12/23/16 and I've called today (2/7/17) for another appointment. I noticed less and less ice coming from the top ice maker until there was no ice, and of course, when I pull out the ice drawer there is a big blob of ice, AGAIN!

Unit is now 2 years old and the ice maker compartment hasn't worked right. During the first year we had a rep out to work on it. It's a good thing we bought an additional 2 year warranty thru the store. We've had that check out 3 times now. He replaced the fan, sealed the ice maker from the fridge, now has replaced the whole ice maker compartment. Next step would be computer controls. The biggest problem is that once the ice tray is filled it grinds up half of the ice cubes. I said it's the auger design... I have 3 other Samsung units, washer, dryer and dishwasher no problems. What up?

Purchased a Samsung refrigerator RF220NCTASR/AA September 2016 In January. I experienced food poisoning and food spoilage. I bought a thermometer to check temperature and it was hovering at 42 degrees even when turned up all the way! There is no way to know how long this was going on!! Service response was terrible and I was forced to wait almost two weeks for a tech to come out and slap in a new assembly cover on Feb 1st. The next day the problem was worse. The temperature would go from 32-42 degrees in as little as 30 minutes. I still have not been able to use the refrigerator as it is unsafe and they will not come back out to service until Feb 6th. Meanwhile, I have called corporate demanding a new fridge from Samsung, hhgregg and have file complaints with the BBB, local TV stations, and newspaper.

French door bottom freezer with middle draw. Icemaker overflows, appliance repair company said there is no fix. Samsung danced around for weeks before we contacted the attorney general for a resolution. Finally Home Depot forced Samsung to buy back this paperweight. Nothing was happening until we took steps with the AG and they contacted Home Depot whom we bought this from. Home Depot was extraordinary in helping to get our refund.

We made the mistake of purchasing a Samsung French door refrigerator. The compressor died and that was verified by the one repair shop within two hours that Samsung would allow to look at it. After three weeks we are filing a consumer action lawsuit in WI. When we call customer service, they have either lost what they said they had the day before or today, they need a 7000 number, a request that has not been made in the previous three weeks. Every day they say they will have an answer in 24 to 48 hours. That answer never comes. We have a B&B so have lost business. Avoid Samsung at all costs. There is no reasonable response to consumers.

The ice maker on this is faulty, I have read several reports after trouble with ours and it seems to be a recurring issue. It makes little to no ice, freezes up, makes a horrible sound and drips water every time you try to get ice or water. It took 5 appointments all with 6 hour windows for them to finally say it was faulty. I am expecting a reimbursement check and I will never buy this fridge again.

The ice maker started jamming right away. When we called they gave us instructions on how to clear the jam ourself. I have never had a company tell me to fix anything myself. What they told me to do did not fix it. So we called and finally got them to send a service person out. He did not put a new ice maker. He just caulked around the ice bin. Within a day it was jamming again. We called to have a service person come back and fix it. When he came he put a whole new ice maker in. No help! It is still jamming and now it is gathering ice in the chute inside the door and then when the door opens ice flies everywhere.

I am so utterly disappointed and frustrated with Samsung. We have a few Samsung items in my home. TV, Washer and Dryer and French Door Refrigerator with freezer on the bottom. We have hard water in my home and wonder if this could be the issue. Almost one year from our delivery of our brand new refrigerator from HOME DEPOT, the ice maker stopped making ice. When we investigated further, we noticed that ice wasn't dropping and there was frost and freeze everywhere. We began the regular ritual of using my hairdryer to defrost the ice maker.

Samsung refrigerator problems -- I purchased a Samsung 3-door, bottom freezer refrigerator in November 2014. Five months after 12 month warranty expired the ice maker stopped working. With no warranty I decided to do some online research and discovered multiple complaints about Samsung ice makers freezing up due to condensation buildup in the ice maker compartment. I tried the "thawing with a hair dryer suggestion" and it worked. After a few weeks the problem returned. Hair dryer worked again. After 4 or 5 episodes the ice maker completely quit working. I started making do with ice trays in the freezer.

We purchased a package deal on 4 Samsung appliances in the summer of 2016. It was suggested that to update our kitchen for potentially selling it that new appliances are a must. The units that we purchased from HHGregg are VERY disappointing. The dishwasher DW80J3020US is very quiet, which is nice, but since there is no latch to lock the door, occasionally we open it mid-cycle forgetting it is on. There is no way to continue the cycle; it has to start completely over. We contacted customer service asking about this and they confirmed this. That is poor design. For the microwave model ME16H702SEB, you can't cook something and use the timer at the same time. It may seem like a small thing, but it is very inconvenient. Again, poor design. We are extremely disappointed in the quality of these units and the lack of attention to detail. They are cheaply designed. Stay away from them.

I bought a Samsung refrigerator only 6 months back from the army canteen. It is sad that it is not cooling and on complaining 3 times. Every time I complained I was told to follow certain steps... I did it... but with no respite... Finally I had the technician who checked the fridge and gave me the good news that a part needs to be replaced since it's under warranty. But my complaint is that the company checks the fridge before dispatching the product... How can this happen? I pay my hard earned money to get a refrigerator that gives problems in 6 months and does not cool... Every day I have to throw things from the fridge.

Purchased RFG293HARS refrigerator a little over 5 years ago. Exterior started rusting a few months after purchase. Refrigerator started leaking fluid about 4 years after purchase. Called Samsung and I was told that the refrigerator was not level - I checked the level and it was level. Called again to complain about leaking and new noises from the refrigerator and was told they had no record of me calling before. I was told that it was condensation and not an issue. I called Sears where we purchased it and they told me that the five-year warranty for the parts was about to expire and they told me I could purchase an extended warranty at that time.

Samsung RFG237AARS - Don't buy a Samsung refrigerator. Mine quit cooling after 7 years. Both the Samsung factory rep and an independent repair person said the discharge lines from the compressor to the dryer, diverter valve, or the evaporator coils were plugged. Both suggest the repairs would be a hit or miss type repair and would be very costly. Both suggested buying a new refrigerator. I was also informed parts are also very hard to obtain for the Samsung and LG brand refrigerators. Samsung should recall their product! It's ridiculous that I had to buy a new refrigerator after only 7 years!!

Samsung refrigerator ice-maker problem - Almost immediately, the ice-maker became inoperable and cost me a repair charge. It continues to freeze up and I have to use a blow dryer to unfreeze it. Never again will I buy Samsung anything!

We have a Samsung French door with bottom freezer refrigerator manufactured in RF263TEAESR. It looks great, nice features, problem is, it was designed without a refrigerant valve to shift cooling between chilled regions, which would allow one side to defrost while the other cools. The lines become blocked with ice, the cooling coils freeze over, cooling becomes more difficult, and the ice builds up to the point where the circulation fan bangs the ice, making a serious noise. We have had the "kit" put on which is the "fix" from Samsung. It is designed to shut you up for a couple months and pick up a nice check for their "factory authorized" dealers. The kit does nothing.

We replaced all of our kitchen appliances (Refrigerator, dishwasher, gas range, microwave) with Samsung appliances in Dec 2016. We reviewed the CR book and thought we picked a good one. Should have looked on here first. The ice maker froze up on Christmas Eve and then again in mid-January. We bought the 28 cu ft french door with bottom freezer. The ice maker is inside the refrigerator. The water leaks down behind the ice bucket and freezes around the mechanisms. It won't dispense ice and makes a loud knocking noise. The ice bucket is also nearly impossible to get out when this happens.

Had refrigerator/french door rfg297. etc. for 3 years. Replaced water filter on scheduled time. Now they have replaced the water filter on my model with a different type. This (same code does not fit) I have went to numerous stores and the internet suppliers as well as HHGregg where I purchased this unit (and 3 other units also). I have contacted Samsung business line 800 726 7864. They said that they have not replaced the above mentioned filter. Somebody is lying to me. The new filter not only does not fit, but looks different. I have talked to Samsung direct and HHgregg. They have confirmed what I thought. It's my problem.

3 year old Samsung French door style fridge which I paid $2300 in 2013. The door ice maker has had issues from day one. Freezes up on a weekly basis and drips. The fridge just started leaking water into area under crisper and found it to be a well documented issue on the internet of freezing behind the wall panel. It is a design flaw that Samsung refuses to accept ownership of. Samsung support was unhelpful and simply said if problem resumes to seek service. Really? PLEASE RESEARCH SAMSUNG ISSUES BEFORE BUYING THEIR PRODUCTS. This problem accompanied with other Samsung appliance failures assures me that if you buy their stuff you are on your own.

I purchased this refrigerator March 2014 from Home Depot. One year warranty. I told myself, "it is Samsung! A reputable company I'm sure this is a first class, top rated appliance". I should have done my research, I regret it now. It is too late for me but not too late for you! 3 weeks ago the refrigerator stopped cooling. I have contacted Samsung and spoken to 4 different people only to be told that it is NOT their problem. Can they at least offer to send a repair person at my expense? NO! It is not their problem. This is what Samsung reps blatantly told me. I have a $4K pile of metal in the middle of my kitchen and there is nothing I can do. It cost me $3,999 to learn this lesson. Beware!

I'm very disappointed with the product and upset at the lack of customer service and support. I purchased a refrigerator from Home Depot (22.5 cu ft food showcase french door, in stainless model # RF23HTEDBSR) and 110 days after purchase the unit failed. The first call to Samsung Service resulted in a technician coming out 5 days later and within minutes it was determined that the compressor and evaporator coil had failed. After 12 weeks, they failed. He was unable to repair and told me parts would be in next week.

I bought this refrigerator two years ago. Paid almost 4000 for it and it's been trouble ever since. First they can't seem to get ice maker to work right so I had to manually defrost monthly. Now for the big issue, this is a dual zone model meaning it has two compressors one for each zone, well the top zone compressor went out. Service man came, ran diagnostics. Sure enough compressor quit. Samsung now says this is a non repairable item. So at this point the fridge is junk. Samsung says they will buy it back but have been dragging their feet on how much they will give me or when this will happen since November 16. They are still seller my the dual zones and not disclosing that if compressor goes out it's a throw away. I will never buy Samsung anything again.

I bought this fridge around Dec. of 2010. Water collects in the right side crisper drawer and also under both crisper drawers where the water freezes into a solid sheet. About once a month, I have to break the ice sheet up and remove it. I've been doing this for 2-3 years.

This whole ordeal started on Dec. 15th. The water dispenser on my 4,000 dollar, 4 month old refrigerator stuck and flooded my kitchen. I have hardwood floors so damage was done. I called service that night and was told someone would call me in 48 hours. So, I waited... no call. I called again and finally 2 weeks later service came out. Wrong part ordered so they ordered a new one. The next day Dani from Customer Service called and said that the repair was taking too long and offered me a new fridge and said someone would call me to get the order going. 3 days pass... no call. I finally get a hold of a very unpleasant customer service manager named Rosa that promised service would be out.

I bought my house last year in May. In June when I bought the house had Samsung appliances, I called Samsung in June of last year about the refrigerator's ice maker. It leaks all the time every day. I have mold in the bottom. There is water everywhere. They said "well if you pay us $85.00 to come out and look at the fridge we will come out." This is totally unacceptable. I didn't buy the damn thing. Just saw the problems you are having with your washing machines, I will get a class action against you about this damn refrigerator if you don't call me and come out and replace this ice maker with one that does not leak. Trust me I will be on social media like you have never seen. You have my phone number. I look forward to hearing from you. This is causing big problems.

Our $3300 Samsung refrigerator was bought new. After 13 months it stopped cooling. They sent a Samsung technician out twice (three week process). They decided after another two week review they didn't know what was wrong with it so they would send us a refund. We immediately uploaded all the requested documentation to the refunds dept. We were told it takes three to five days to process it. So we were now into January. We have a family of 6 without a refrigerator throughout the holidays.

My six year old refrigerator has always been trouble - ice maker - water freezing inside or leaking outside - door open warning coming on when the door is not open, making loud humming noises. Spent too much money on repairs. DO NOT BUY A SAMSUNG REFRIGERATOR. READ ALL THE REVIEWS. NOT A GOOD PRODUCT!!!

I was wondering how many complaints does there have to be before a company has to recall the product or a class action lawsuit happens? I purchased my Samsung refrigerator in October 2013. January 2014, 3 months after purchase date, the ice machine broke and needed replaced. July 2014, the magnetic strip broke on the French doors and that had to be replaced. August 2015 the refrigerator temperature kept rising, ice formed on the back wall inside and the fan motor was loud. A new drain kit was installed also an evaporator assembly and an evaporator panel with motor. It's January 2017- I have been experiencing the exact problems that happened August 2015, my refrigerator is almost 60 degrees, the fan stopped making that awful sound, maybe it burned up.

Samsung RF28HMEDBWW REFIG- Bought this about 2014/2015. The center draw ran over and cut cable to control crisper. Tried to find a harness for it and the repair company I went to after Lowe's sent a person can't even locate it from the company's website. He says "I need more numbers." There are no more model numbers. Lowe's had a repair guy come in. That's where I bought it from. He really didn't show much interest in trying to help fix problem. The ice maker has now quit, water still works. Never again would I buy a SAMSUNG PRODUCT. The second person I went to for repair said their service department is terrible.

I'm extremely satisfied and always get compliments on my Samsung refrigerator. Love that it has Wi-Fi on it and I can save recipes I like. Plenty of room in freezer and refrigerator. Stainless steel color just brightens up the entire kitchen.

Within months of purchasing my RF23J9011SR counter depth 4 door fridge...ice maker stopped working. I defrosted it several times and it did work but you can hear the gear (auger) clicking. Then 1.5 yr later, it completely stopped working. I believe the design is flawed as the ice maker sits in the refrigerator section and not the freezer area. Having different temperatures, plastic gears, etc...are probably the root cause. Fortunately, Samsung did honor a one time warranty so that it wouldn't cost me the $610 to replace the case auger and ice maker via the authorized repair place.

We got a Samsung fridge less than 3 years ago from a relative, that only had it for 6 months. It has never been a good unit, so when it finally quit, we were not too surprised. When asked about the warranty, we were given the runaround for about 2 hrs. from our local Sears. We finally said enough, and went and bought another one from a different place from where this was bought, with 10 year factory warranty.

After 5 years my refrigerator just quit working. Extended warranty repairs failed twice. Motherboard went out, it was replaced which didn't communicate with the temperature control panel, which was then replaced. The defrost control went out three times. It is on order again to give me time to study my next new one. Samsung wouldn't even give me the time of day, said they would send for review which took thirty minutes for them to tell me to go to he double toothpicks.

This is an attractive fridge, and came in cabinet depth. It has ice and water through the door, left side. Unfortunately every 2 to three weeks, the ice maker freezes up and does not allow ice to be produced. To free it up is an involved process, and annoying also. A hair dryer is used along the side of box in the upper left of the fridge. And then the front cover must be pried off, even as the release button is being pushed up. A flat knife is used for prying in addition to much smacking and hitting the side of the box. The process takes approximately 30 to 45 minutes. Once the cover is removed the hair dryer is then pointed into the ice maker and with the flat knife the ice is chipped off. I really have better things to do with my time, but I do like my ice.

The refrigerator is new and has been working very well. We purchased this refrigerator on sale and it was delivered and set up. It has an ice maker that makes chipped and cubed ice, and makes more ice than you can use. It has filtered water in the door. It has a bottom freezer drawer that holds a bin for the ice cubes and a lot of frozen items. It has separate drawers in the interior of the refrigerator that are separately cooled. So you can keep your beer at a certain temperature while you watch the super bowl. It is a charcoal color and looks nice. The only thing I don't like is the lights of the control panel are blue behind a black panel and makes it hard to see when you are trying to order water or ice.

We have had nothing but good experience with this appliance. Purchased from Lowe's about 1 year ago. We have had zero issues with it.

We purchased our refrigerator in 2012. It has been a problem since we purchased it! The ice maker on top stopped working first. Then the bottom one had so much ice in it that when I tried to open the freezer door the plastic thing inside the ice bin snapped off. Now we have water accumulating in the drawer of the refrigerator. I have read many reviews and posts from here and the Samsung website that are all the same. I do not understand why there has not been a product recall? Our model is RFG298NDRS/XAA. As many others have mentioned here. DO NOT PURCHASE A SAMSUNG REFRIGERATOR!

Ice dispenser in Samsung refrigerator is a problem. In dispensing Ice it gets stuck at outside outlet or at inside outlet at ice bucket or it drops crushed ice instead of the cube ice. Now when you try to clear it suddenly it drops all ice on floor and creates a mess and needs to be cleaned up. I looked in the booklet under description and under problem solution. No luck. Also it makes a dinging loud noise like someone is banging on a door or working in other area. Annoying at night time.

We needed a new larger refrigerator. We considered many brands with the middle (third drawer) and we got a great deal on this refrigerator paying $1,700 for a refrigerator listed at >$3,200. We were even able to get the sale price on our special order of 'white' rather than brushed metal. We love the versatility of the middle pull-out door. The bottom freezer with its upper pull out bin is very useful.

In approx May 2015 we purchased the Samsung RFF18HFENBSR French door refrig/bottom freezer from Home Depot. Our renovations got delayed so we did not start using it until August. I gave it one star because it looks and fits great but the following year (after the warranty was over) multiple things started happening. First no ice, then water in right crisper and water under both crispers freezing up. I went online and this has been a problem with Samsung refrigerators, many models, for years. I didn't call them because after researching they were not even returning calls to those that had warranties.

I bought a new high end Samsung fridge. It broke while under warranty. The customer service to get it fixed and ultimately replaced was absolute heck and was beyond horrible. Never again. If it weren't for best buy, where I bought it, and bbb.Org I don't know that I would have gotten it replaced approved.

Samsung stainless steel with French side-by-side doors - Very pleased with the size, appearance and performance of fridge, freezer and ice-maker. Purchased at Lowe's over seven years ago, the fridge is well-designed and reliable. However, ice has been forming at the back of one crisper drawer and likely needs technician to look at it.

I have a nonworking 2 yr old Samsung refrigerator that has been broken for over 5 weeks. We have an extended warranty through PSEG and Samsung kept sending incorrect replacement parts, and it still doesn't work. I have called Samsung directly... didn't care. My husband e-mailed Samsung and got the same basic help. Samsung does have a record of purchase.

Add me to the 2,180 list of dissatisfied customers who own a French door Samsung refrigerator with twin cooling. We have the same problem with ice building up in the refrigerator section causing water and ice to form under the crisper trays. The compressor was replaced after 1 year but the problem keeps occurring. I question the Executive team from Samsung how they could still be selling a product for the last 5 or more years that has the same issue. If you read through the reviews and see the years it has been the same problem. Their response was, "We will send a technical out to fix it and you will pay the bill." The problem should be fixed and there should be a recall. Why would anyone invest more money in a piece of JUNK? Next step is a report to the Better Business and to make dealers aware that they are selling faulty products.

Got French Door fridge from Home Depot and just after warranty expired it started making noise... Below and behind. Called and was told compressor (which was still under warranty). Had service tech come out (cost $60) and he said valve noise was "normal"... "All fridge compressors make it"... "Nothing can be done". Still annoyingly noisy when compressor comes on. Seems am stuck with it. Next time will buy some brand OTHER than Samsung and check consumer reviews first.

Same continuous issue with our Samsung refrigerator model RF28HMEDBWW. At least 3 service calls (maybe more) and now we have been waiting for 3 weeks to get the ice maker part replaced. Ice maker continuously freezes up and won't dispense ice... frustrating! Customer service is terrible. No one calls back from the service company or the warranty company to let us know the status. Waiting now to see if the part can even be ordered... maybe not available any longer, not sure. Luckily I purchased the extended warranty. We'll see what happens. I do not recommend this refrigerator.

Very good fridge/freezer except that it has expensive water filters and since purchase, the water was not draining properly and evaporating in the drip pan. Water turns to ice until it fills up toward the front of the fridge and then overflows out the front and onto the kitchen floor. Samsung seems to accept no responsibility for this very common flaw with the side by side fridge with bottom drawer freezer. All over Youtube but requires disassembling back portion of fridge to fix drain clogging. Not sure if it is a final fix for the problem.

This brand's french door model seems to have issues getting water in the veggie drawers and, failure of the strip on the door that is supposed to guide the left door to close properly. I would not buy Samsung again although I have little choice for the space available. High repair rate with short term ownership.

DON'T BUY A SAMSUNG REFRIGERATOR. Six months after warranty expired, I go through ice makers, water valves, and leaks. You are free to call me at: ** if you are even thinking about buying this piece of crap!

My fridge looks great, is relatively easy to clean, has lots of space and only a few less-than-perfect attributes: you must NOT pack stuff around the air-flow at the back of the fridge; the gasket is NOT tough enough (already cracked after 3 yrs); the plastic cover for the deli-drawer cracked! Overall, I would buy the unit again despite the 3 deficiencies detailed above. It cools well, looks great, and has lots of room.

The refrigerator works well, but I clean it weekly to keep in good condition. It's heavy so moving to clean vents behind is a chore, but I do it at least every 6 months to keep it going. Some of the plastic parts just snap and break apart. All of my plastic drawers for vegetables/fruits and frozen foods broke and are held together with rubber bands. Water dispenser works fine but filters expensive and the area where the water comes out has rusted onto the door. But hasn't broken in 5 years. Ice dispenser works best on cubes, but not crushed ice.

Ice maker is in the upper fridge portion so all the ice chips that remain in the hopper melt and drip down all day long and leave water spots on everything. Worthless slim pockets in door that don't fit anything. Would love to swap it out for another.

Fridge is nice looking but makes a lot of noise which they say is normal. I think not. The gadget that closes the french door is already broke on a fridge less than 2 years old. Samsung makes a nice looking refrigerator but quality is not there. Not sure I would ever purchase another one.

After warranty ice maker stopped working properly. The repairman told me it's a manufacturer defect. I want my repair money back. They knew it was a problem from the get go. It's a gap where air can get in the ice maker.

March of 2015, we purchased a Samsung Refrigerator from Nebraska Furniture Mart. A month after purchase, the ice maker stop producing ice. Called NFM and was given Samsung's number. Technician came out at least 4 times, only supplying temporary relief. Technician said, "this is a manufacture problem." He said, "There's a sleeve in the back of the refrigerator that allows air to come in and with "sub-below" temperatures over freezes the ice maker, not allowing the ice make to function properly."

We bought the Samsung French doors with a bottom freezer. The ice tray went out in about a year. Three years later, the contents in the refrigerator started freezing. We had a repairman look at it. He said it would cost $1200.00 to fix it. So after four years we had to purchase another refrigerator. OMG how disappointed. We will never buy Samsung anything again.

I can't describe how horrible experience I have with Samsung product, let's begin, in 2013 I bought Samsung French door refrigerator ( RFG297HDRS/XAA) from Best Buy and I paid extra for extended warranty (which I found out it is not extended warranty. It is duplicated warranty). Now in 2016 it is broke down. I talked to Samsung few times. There is no authorized repair center close by and they had to talk to Sears Service but make long story short the estimate of repair is around $600 maybe even more for replacing control board. I recommend to stay with common brand like Whirlpool or Kenmore, Amman instead of paying more for some foreign brand which it cost a lot to repair plus they have very short life.

Mother boards failed in 2 year old unit. There was no one to service the unit even though I had the extended warranty. Samsung was unwilling to help and tried to get out of it. The company pushes the extended warranty but then won't honor the warranty. When you call the customer service number you get people who can barely speak English and those that can speak English are so hard to understand. They make you feel like you are clueless as to how a unit should work and make you feel like you did something to cause the failure. Having to throw out food because of non-functioning refrigerator is not a good thing. Totally useless piece of electrical garbage. I finally gave up and bought a Whirlpool unit. Samsung makes an impressive looking unit but it doesn't last and the company isn't interested in fixing the problem.

Drain freezing up causes ice under drawer. Requires manual defrost! Do not purchase this brand! I have experience with two three door models and both have same problem! Google Samsung water under drawer to see many reports!

On December 15, 2015 I purchased a Samsung French Door Refrigerator. Less than one month after delivery the ice maker quit working, was totally frozen up from leaking water. I purchased this item from Best Buy's Pacific. The Geek Squad replaced part of the ice maker but did not remedy the program. Upon searching the internet the above was a known problem with this particular refrigerator. In fact Samsung had issued a technical bulletin on how to fix this problem. In the interim I purchased an extended warranty from Samsung. The same initial problem reoccurred in early December 2016. I took my complaint to the appliance manager at Pacific in Best Buy. He told me this was a Samsung problem.

This is a French door refrigerator, with a bottom freezer (and a drawer within a drawer), plus a middle drawer that's perfect for snacks or things you want often. Water and ice are in the door and the water filter is at waist level for easy changing. I think the refrigerator was thoughtfully designed to serve almost any need for food storage, easy access and easy cleaning. The only thing I might change is the amount of ice that this fridge makes, but that is a trade off for the slim design of the ice maker, allowing more door storage. I love this refrigerator! What's not to like?!

Approx. 4 yrs ago purchased a Samsung French door fridge. Recently the mullion bar became inoperable. After reviewing possible remedies IT became obvious that a new mullion bar had to be purchased. After purchase was made at a cost of $117.74 I tore the replaced bar apart and discovered the culprit to be a spring in the lower part of the bar. This spring could be made for no more than 50 cents at any reasonably priced manufacturer. I assume that the bar is also made by the Samsung corporation so it would be to their financial benefit to develop this spring as cheaply made as it is, so that additional financial gain could be made by their sale of this bar. My advice to any, who are considering purchasing this refrigerator is "BUYER BEWARE".

Samsung refrigerator RF26X Series Model # RF26XAERS. My wife and I purchased a 26 cu ft Samsung refrigerator french door freezer on the bottom on October 12, 2011. We spent over $3,000 on Friday December 16th, 2016 the freezer & ice maker quit working at the same time. I contacted Samsung about the matter and I was informed that my warranty was expired, the refrigerator came with a 12 month warranty then we added a five-year warranty on top of that. Question is how can it be expired? It's only been 5 years total including the original 12 months that came with the purchase. I would like a full refund. Please don't buy anything from Samsung. You've been warned.

Bought our Samsung side by side in 2013 from Home Depot and took out the extended Warranty. Have have Asurion the Warranty company out here several times for the same issue. The diagnostics all run fine so there is nothing wrong with the Freezer so they would accept our claim for Lemon Law since nothing has been replaced. The ice comes out of the blower down the wall and freezes between the wall and the back. Called Home Depot. They will not do anything. I AM DONE!!

We built a new retirement home and decided to buy all new appliances. We figured we wouldn't ever need to replace them. French door refrigerator RF263BEAESR has been a nightmare. It has been serviced at least 5 times and still doesn't work right. We have to buy ice. I will never buy any Samsung appliance again. We got the appliance in 2014 around November. December was the first service call. I called and complained several times to Samsung and Metro Appliances where we purchased the item. Beings the warranty has expired I will buy ice from now on. I have spent enough money on repairs. I should have bought a good refrigerator. Never again...

I was looking for a specific dimension and appearance including water/ice dispenser, but flexible on price. I have a house built in the 1970's, so my kitchen layout is unusual by today's standards. I found a Samsung side-by-side that fit the size requirement and also had large freezer space and water/ice dispenser. After getting it installed, I had a problem for a while with the refrigerator side and water filter getting below freezing, but then I realized I had a plastic container blocking the vent inside the fridge, and it's no longer a problem.

I like the refrigerator for the most part. It looks good and serves its purpose. However there are a few things I would like to see improve. I bought it about 8 months ago and the filter already needs to be changed. I feel like my previous refrigerator's filter lasted years.

Purchased over $5,000 worth of Samsung appliances for my new house - BIG mistake. 2 years in and the ice maker on the refrigerator breaks - $325 to have it fixed. Samsung offered nothing - customer service was horrible. The fan in the oven was the next to go. Again horrible customer service and Samsung offered no help. DO NOT buy Samsung Appliances!!!

Purchased a Samsung side by side in July 2015. About 4 months ago I noticed an odor in my freezer and fridge. Contaminated my food and made the ice taste terrible. I pulled everything out, cleaned every inch of it with baking soda water and put a box of baking soda in the freezer and fridge. I still have the odor. Had a technician come out because my ice maker was not producing ice and asked him about the odor. He could smell it too. He checked the drain, coils & compressor and found nothing wrong. I cleaned it out again and still have the odor. The technician said it smelled like celery. Agreed, but no celery in my fridge. I cannot keep butter or cheese in my fridge unless it's double bagged in zip locks. The smell will not go away and it's driving me insane. Should have stuck with my Whirlpool.

The refrigerator leaked water on the bottom inside. Called Samsung about the problem, they didn't offer any remedy, which they could have sent the $6.00 part at least. I had to shop the internet to solve my problem, which took a long time. From what I understand, many people had the same problem and didn't get any help from the manufacturer.

I've had this fridge for a few years and feel it was a good buy. (Got it on sale.) The model has french doors with a freezer drawer on the bottom and an automatic ice maker but no ice or water dispenser. This was my choice as the ice and water on my prior fridge worked only sporadically and after awhile the water did not work at all. So far, all is working well. I love the french doors as I am able to put large platters in the fridge. I don't love the freezer drawers as I find that shelves are more practical. The only issue I have is that the ice maker has never shut off when the ice container is full, and this causes ice to spill everywhere including behind the drawer and I have no idea where it goes! Due to this, we are very careful to turn off the ice maker manually when the container is filling up. Otherwise I find that there are no problems.

My husband and I purchased a new home July 2016. Kitchen had brand new appliances. We already had a repair done in Samsung dishwasher in which took over a week to get repaired. That was only after 5 uses. December 23, 2016 my refrigerator failed. Lost everything. Called the customer service at Samsung because they are brand new appliances. They should not be failing. The few people that I spoke to were not able to help get someone out. Spoke to supervisor. Got a local repair to come out that Friday to tell us what we known it was the compressor. It's a holiday weekend, company was coming and a baby in house. Samsung certainly did not see our frustrations. The guy at repair center said it will take 3 to five days for part to come in. That brings us to the middle of the week. Called repair center said it may be in Friday.

I'm now just starting to deal with Samsung and what a disappointment. My icemaker is not making ice very fast and never has filled the container. I get about a half sandwich Ziploc bag full after 3 days. The fridge is only 4 months old and I have spent almost a month of that running test that they are having me do to try to fix it. Now it looks like they want me to send a part from my freezer to them to look at on my dime. That isn't going to happen. As far as I'm concerned they can come and fix it. I don't have the means or even know if I'm sending the proper part to them to fix, Not to mention, I'm not going to take a chance on breaking something taking it apart.

I bought the Samsung French door refrigerator last Thanksgiving and it has been nothing but trouble ever since. The ice maker clogs and the refrigerator will not hold the temperature I set. We have had a repair person here numerous times (bought it from Lowe’s) who failed to repair it and dented my refrigerator door as well. Much food has been spoiled. And now it is Christmas and we have no refrigerator we can count on. DO NOT BUY A SAMSUNG REFRIGERATOR!! You'll be sorry!! Thank God it's winter in Pennsylvania and I can keep my food outside. Hope the raccoons don't have a feast!!

I purchased a new refrigerator in June of 2016. The refrigerator was on back order and was received on July 2016, 1 month later. Purchased online from Best Buy. In December 2016 the refrigerator side stopped working. Called Samsung, ticket made, service ticket created, local repair sent to review. Tech said parts were needed and has received numerous calls on same issue. Fans seized and no cooling.

I purchased a Samsung Refrigerator last year. I didn't get refrigerator delivered till January and the ice maker stopped making ice. When I called Samsung they told me it goes from date of purchase so it is not covered. What poor customer service and I will never purchased another Samsung product ever again. I planning to contact the Better Bureau and any other government agency to complain. How can you not cover a product that was not even delivered to my home?

Broke down in a little over a year and Samsung will not help me at all. Paid 3000 thinking higher priced was better. Never again. And Samsung won't even send me replacement parts. Nor will they return my calls. Worst experience ever.

This very expensive 4 French door refrigerator (over $3000) quit cooling within 2 years of purchase, and Samsung is non-responsive. My story sounds like the same thing others are experiencing. Samsung supposedly scheduled service with an independent contractor to come look at it and he never showed up because no one ever told him -- they dropped the ball completely. They can't be rescheduled for at least 2 more weeks. I have been receiving the same line, ("it's not my department") from Samsung for every call I make. Meanwhile, my food is spoiling and I am hoping we don't end up with food poisoning from improperly cooled food. I paid too much for this one to run out and buy another. So we use. It is apparent that once Samsung gets your money they do not care. In my experience, this is a terrible product and bad company that should stick to making televisions -- not refrigerators.

We purchased a complete Samsung kitchen from HHGregg 4 years ago when we upgraded our kitchen. We've had issues with the ice maker freezing up almost since day one, but have continued to manually defrost. Now, here's the horror story. We returned home from Thanksgiving holiday to find our house flooded! Yep, you guessed it. The refrigerator was the culprit. It malfunctioned, and the inside of the fridge was literally filled with water! We had all hardwood floors, and every one of them has to be replaced, in addition to other repairs.

BOUGHT SAMSUNG FRIDGE & DISHWASHER FOR A TOTAL OF over three thousand dollars. Spent 2 hours with their service rep, to no avail, with no help. Except kept putting me on hold over and over. When calling & asking for help Kept me on the phone for more than 2 hours total. The fridge keeps freezing over in the bottom and Deli drawers, Dish washer leaks and replaced both flow meter replaced turbidity sensor both sensors in dish washer at a cost of over four hundred $$ for service & parts from Samsung and repair shop. So both still don't work and repair man coming again tomorrow for the 4th time at a other service charge.

Ice bucket didn't work. Two days ago they run. It didn't work. I don't have this refrigerator three months and started having trouble - lost all my food. Then the ice maker didn't work - came and put a new one in. Then the spring fell out of the ice maker changed it tell me they're coming out and never get here - don't call.

My light went out and could not get the bulb out. So I unclipped it and it was melted so I took down other light and same thing - just not as bad. Apparently Samsung has a lot of product fire safety issues. Check your refrigerator light sockets and let me know. I think this is is a huge issue and you can't tell unless you drop the lights down. It's hidden on top.

We bought a French door, bottom freezer, Samsung refrigerator in 2012. In 2015 it quit making ice. I replaced the ice maker. In less than 2 years that ice maker quit. I called Samsung. They said they could not do anything because the refrigerator was too far out of warranty. A $2000.00 refrigerator should not require ice maker replacement every 2 or so years. I WILL NEVER BUY A SAMSUNG APPLIANCE AGAIN. PLEASE SAVE YOURSELF A LOT OF TIME, MONEY, AND FRUSTRATION, AND DO THE SAME!

I had an old Whirlpool fridge, probably close to 20 years old and was still working, but I was updating my kitchen and wanted to update the appliances. I got a good deal on a stove and dishwasher and microwave, so I was left with the fridge. I went to Lowe's and bought a Samsung. Priced right and full of features and looked cool, boy was this a mistake. After 3 months and losing an entire freezer and fridge full of food, I lost all, probably close to $400 had to be thrown out. Samsung sent a repair technician to my house and he replaced the control panel, up and working again.

I had a very bad experience with the Samsung refrigerator. Within 3 years of time the compressor of the fridge conched out. We are in tremendous trouble currently. It's been 4 days and there has been no response from the company. They are just delaying it saying that the compressor is not available. I would suggest no one should buy Samsung refrigerators.

Do yourself a favor and never buy a Samsung refrigerator.

I have purchased a refrigerator of Samsung because that time I think it's good but I am wrong that time. There is no any product reliability and worst customer service in every parameter. Very bad experience. They didn't help for their customers. I already sent a mail to CEOs, technical dept. But there is no solution about my concern. Only 1 month ago warranty expired & they are not doing any kind of goodwill. Actually I learnt from this concern they don't want that customer again purchase their product in future.

I purchased a brand new refrigerator from Lowes September of 2016. A couple weeks later the ice machine stopped giving ice. I called Samsung and first they told me to reset the ice machine and wait 24 hours. I did that and that didn't work. So I called back and they told me that my 1 year warranty was over and I would have to pay them for service. I DON'T KNOW HOW A 1 YEAR WARRANTY CAN EXPIRE IN TWO MONTHS. It is December of 2016 that I am typing this review and I barely purchased my refrigerator in September of 2016. Either Samsung doesn't know how to count or the employees are high on drugs. This is so wrong. So I had to send my receipt to EFAX@sea.samsung.com and wait 24 to 48 hours. Well after a week of waiting I called back and they said that they never received my email. They are just trying to kill time for the warranty to really expire. DO NOT BUY ANYTHING SAMSUNG!!!

I want to share one of my WORST EXPERIENCES IN LIFE with you. If you really want experience non-professionalism and unethical attitude of the company towards customer grievances, then buy Samsung product especially Samsung refrigerator. I want to share a personal experience of non-professional and unethical attitude of this company, i.e. Samsung which is one of the top most brands in India and across the world. My refrigerator has been out of order for the last one and half months.

We purchased a 3 door refrigerator from Sears in January 2013. We purchased the 5 year extended warranty. The Sears repairman has been here 4 or 5 times. He replaced the icemaker once. Came back to fix the icemaker, which kept freezing up and leaking onto the dispenser tray. This leak caused our "STAINLESS STEEL" door to rust. It is still leaking and rusting more. We have talked to Samsung customer reps who told us it was cosmetic and not covered under our warranty. The repairman even told them it was not our fault. But, this did not help our plight. Will not buy anything Samsung ever again. We asked to have them replace our rusty door. Of course this did not happen.

Samsung Refrigerator RF 23HCEDBWW. Started having problems within six months with ice maker making noise and only giving crushed ice and water drips out of the dispenser constantly on the door. Do not buy Samsung refrigerator.

TWICE I have had a repairman come for the fridge. TWICE it was ice buildup. TWICE in one year. The third time it will be replaced with another brand. Because the repair is starting to equal another fridge! Samsung you make these and you can't fix the ice buildup problem? What the hell is wrong with you people? Do you not care? I'm a widow and can't afford a repairman twice a year to deice this piece of crap. When searching google for the problem there are a million videos about ice buildup. SO YOU KNOW THERE IS A PROBLEM. FIX IT!

When our refrigerator quit after 24 years, I was excited to receive our new Samsung refrigerator. The unit was on sale, but my particular unit had been mislabeled in the store, so the salesman gave me the listed price. Perfect! Well, less than 8 months later, the ice maker just quit - on the day of our Thanksgiving dinner. I read all the literature and watched the videos via the QR Codes. My husband and I both reset the ice maker and waited 24 hours. We changed the water filter, even though no indicator light suggested it needed changing.

Keeps freezing up. Had repair 4 times and now the company has no one to service it. My dryer just went out and it is only 2 yrs old and same thing - no one to repair it and the motor has a 10 yr warranty. Crappy customer service! They just keep telling me someone will call with accommodations. In the meantime I have lost tons of food and been without a dryer for 2 weeks. Not sure why Lowe's and Best Buy still sell these products when there is no one to service them while they are under warranty. So frustrated!

My 28 cf Samsung French door refrigerator with ice and water in the door has been acting up AGAIN. It was fine for the first year, then the bottom of the icemaker (above the ice bin) started frosting over. Luckily I had used Discover who honored their free year of extended warranty. The repairman replaced the control unit and said the problem had to do with the heater of the icemaker that heats the ice to let it release. $400 but Discover sent me a check. The problem started to reoccur several months later and now, 10 months later the icemaker is once again not dropping ice because it is blocked by frost. The ice is not as hard as it should be and I get water out of the icemaker before I get ice. The fridge is set at 35, but is 40 on a thermometer.