Samsung Refrigerator Reviews

We have model #RF263BEAESR. Major problems for such a costly fridge. Water pours out SLOW, ice would stop producing, ice would come out in pieces or cubes, ice shoots out on floor, ice maker freezes up... Now water valve needs replacement.

Purchased new for our new home we were moving into and although the outside looks nice the inner operations are sub par to say the least. It is only my husband and I and we have had this refrigerator that we paid $1900.00 that had good reviews at the time and less than 19 months we are hearing a loud hum. Checking into it now others are experiencing the same effect causing major repairs. WOULD NOT RECOMMEND TO PURCHASE! I FEEL WE WERE HUSTLED BY great REVIEWS THAT WERE made by employees. Not happy!!

On May 7, 2015 our Samsung refrigerator and freezer stopped cooling, and all our food was spoiled. The unit was under warranty so I contacted Samsung but they refused to honor their warranty. It took twenty days of emailing product support, service request, phone calls and live chats between Samsung and I, for them to finally send someone to look at the unit. It took another seven days for a repair man to show up with a replacement part to fix it. We went almost a month without a fridge.

Samsung Fridge Model#RS261MIMD8P - I've had this refrigerator for 3 years and have had problems with the freezer for over 2 years. You have to keep defrosting the freezer to keep frost out and the freezer gets so cold it forms ICE in the bottom. Don't buy Samsung products. They don't care about the consumer, take your money someplace else. I've had the repair man out 3 times since I purchased this product.

Don't get me started. Bought our fridge about three years and nothing but problems. Just after warranty out the front panel, control panel quit working. Then the ice maker then the cooling fan and now again not cooling. Have almost spent as much as we did for the fridge. Should have stuck with good old GE. Very, very disappointed.

Freezer compartment leaking water under slide out drawer. Unit approx 1 yr old. Bought extended warranty through Lowe's, time of purchase. (Good thing.) Repair people came, said it needed new back panels. Factory installed ones too flimsy. They put in new panels and told me had too much food in freezer. REALLY? So it is now leaking again. Wish I could get rid of this unit!! My older Frigidaire worked MUCH better! Please beware.

Samsung technical support hung up on my mother. She haven't had her refrigerator more than 2 years... Paid $226.00 for a tech to fix it, now it's no longer working. That's not fair.

Bought Samsung 28.5 cu. ft. French Door Fridge (spent $2500) in Aug, 2010 from Sears. After 4 1/2 years, it broke (no longer cool in fridge and cold in freezer). Asked Sear's repairman to come (inspection costs $85) and said the compressor has to be replaced. Control board may also need to be replaced which costs another few hundreds. Samsung only covers the compressor parts but not labor. Estimated costs for labor is close to $500. It is totally rip-off and the worst experience for buying appliances. Never buy Samsung again for their unreliable products. I have a 26 years Admiral fridge in the garage which still works fine (except bit dripping water under and bit rust on some outside metal hinge).

We bought our Samsung refrigerator/freezer (model RF217ACRS) approximately 3 years ago. Worked just fine until shortly after purchase, one day noticed the bottom drawer freezer wouldn't close. Upon inspection noticed ice about a half inch thick in bottom under drawers. Chipped it out with an ice pick. Huge pieces of ice! Drawer closed fine once ice removed. Thought it was our fault, since maybe we hadn't shut door properly so didn't worry. This has now kept happening and I chip ice out of the bottom about once a week.

I purchased a Samsung about 2 years ago. The first year I have several issues with this Refrigerator, but was able to get help on Samsung's helpline. As of today my "Samsung-RS265TDP" started acting up so again I contacted support, I was having problems with my Refrigerator side not cooling down. Error code, # 5-E & 22-E. We spent several hours trying to reset the system as they guided me through the manual. Next day tried to get more help on these issues, but all I ended up with was about 5 long hours of being shuffled around the world while speaking to people who could hardly understand.

My fridge is not working properly, not cooling. And I registered a complaint on Customer Care, but they are not responding.

I bought a Samsung refrigerator 18 months ago and it consistently has the same problem. The freezer and the fridge stopping cooling frequently and the food goes bad. Tried my best to have my fridge replaced after numerous service tickets. Until now, still the same problem and still no replacement or repaired fridge. I just bought a new fridge of a different brand. Never in my life experienced a fridge refuse to cool. Sad...

Samsung French Door Refrigerator Model RF4287HARS Stainless - Whatever you do, purchase the extended warranty. I did and am happy about spending the extra 90.00 for a 3 year warranty. I feel electricity and hear a buzzing when I touch the handle on the side where the ice maker is on. Service Repair is coming out to look at it for free. I've tried looking online for any recalls or class action cases, and for some reason I'm not having much luck. It was purchased at Home Depot, but that may not make a difference. It hurts at first to spend an extra 90.00 for a 3 year warranty but think after spending 2,000 for the darn thing! I would advise a warranty for at least 5 years. I believe it will be a good investment.

I purchased my RF24FSEDBSR Refrigerator just about 11 months ago. Samsung came highly recommended by Pacific Sales by different associates at different stores. Ice Maker works and doesn't work. Painfully slow with barely any cubes coming out. Serviced once already and was told this is the way it is. Hard to imagine! Here we go again, now it barely makes any cubes at all. When we were looking to purchase we mentioned that the Ice Maker was very important to us. We were told not to worry that this one is good and that they are all pretty much the same.

Bought 2 of these Samsung RF263BEAESR refrigerators for my sons. A few months later we realized they were both running practically all the time. On investigation we found that when the right door is closed last, it blows the left door open about 1/4 inch which exposes the interior of the refrigerator to outside air, rendering the insulation ineffective. However, it's not enough to set off the door alarm so you won't know it. Samsung's warranty servicer for my area says it's normal for this model and Samsung will not warranty this problem. My advice: stay away from this refrigerator unless you love to pay high electric bills. I wasted $3500 on these. I know I will never buy another Samsung product.

The first thing to go was the defrosting fan made from plastic too small to handle the big refrig French doors, that cost me $254.00. The next was the ice maker, another piece of plastic broke, another $254 to get that fixed. Now the refrig is building up ice again which means I will be defrosting my refrig with my hair dryer. I will not purchase a product made by Samsung again. One of the components went in the microwave, I only use it for defrosting and heating water, another wonderful product by Samsung. I understand from the repairman that many parts are being used in many refrigerators. I also own a stove made by Samsung. I'm waiting for it to break. When that goes, I'll be buying a product American made.

Once a week stops making ice cubes, jam at too. Not enough clearance for the cubes to fall into tray. Have to unjam icescape frost and reset. Pain in the ** once a week. Check reviews before you purchase a Samsung.

I bought both a Samsung refrigerator and dishwasher in stainless steel at local Big Box store. Both have proven to be the worst quality appliance I have ever owned. The 4 door refrigerator was quite expensive and has a great look, but it continually drips water from the ice-maker opening. It also smudges with prints and are almost possible to remove the mottling. The dishwasher also looks good but does not dry the dishes. I am very disappointed with this several thousand dollar purchase. Buyer beware on both!

Have had my $3000 Samsung Refrig for just over 5 years. Similar results as everyone else here... the fridge began acting up approx. 6 mos. ago... since then have had 6 service calls to fix. Seems after replacing the ENTIRE back inside panel for $200, fridge is working, but now freezer is not. Cannot even begin to explain how FRUSTRATING AND EXACERBATING this experience has been. Made numerous calls and emails to Samsung, even got bounced up to their VIP Customer Service (for those of us who have had POOR service issues) and they do NOTHING!!!

We've had a Samsung French Door fridge RF323TEDBSR/AA for almost 3 years (still relatively new). And on replacing the water filter, the filter port began to drip leak with or without the filter. Because it was out of the 1 year warranty, we had to pay $158 parts and $130 labor to replace the entire filter port. The repair guy said that it was because we used an aftermarket (HomeDepot) filter. But comparing the replacement and original, the parts were identical. I think this is just poor quality construction in the water filter port. I would definitely think twice before purchasing another Samsung fridge.

We purchased a Samsung side by side refrigerator from sears in greenville ohio. It's not going to be 2 years old until august and it quit working! Called Sears repair and it would have cost us 1,100.00 to fix it! That's only 300. Less than what we paid for it! Repairman told us Samsung was crap! I believe them!!! I or anybody I know will never buy this brand again! And believe me I have shared this on facebook and everybody else I know has shared this too. Thank for selling crappy products! Be proud of yourself!!!

We purchased our top fridge - bottom freezer unit from Best Buy approximately 5 years ago. Last May it started making a lot of noise and then stopped cooling. We paid over $300.00 to fix it (defrosted it due to ice in back and replaced some parts). Now, one year later it's not cooling at all. The ice maker no longer senses when it is full either. It is a piece of junk. I will NEVER buy another Samsung appliance.

Bought a side by side counter depth Samsung fridge in May 2014. In June 2015, the fridge and freezer stopped cooling. After THREE weeks of trying to get someone to come out, Samsung referred us to a 3rd place and they finally came. However, we had to get a copy of the original purchase receipt FIRST. Once the guy came out, looked at the fridge, he said it was a coolant leak and the fan was installed backwards. Which really meant the whole thing was burned up. He told us a service tech would be out to fix it in a week. 2 weeks later, we find out that company doesn't fix that problem. So it's back to Samsung! We still don't have a fridge and no scheduled spot for it to be fixed. So frustrating. Samsung is junk and they have horrible service. Just because it has a 10 year warranty doesn't mean jack!

The first Samsung was bought in Nov 14, 2014. The motherboard went out April 19, 2015. A repairman was sent out 5 days later by Lowe's and he says "Its the motherboard and it would have to be ordered". 2 weeks later we are still without a refrigerator. Numerous calls back and forth between Samsung and Lowe's customer support where I was told by ** at Samsung that she could send a repairman out but this would be at my expense. She also tells me my one year manufacturer's warranty was non existent because the date that the refrigerator was made is the date the warranty starts. So my 5 month old fridge was out of warranty.

Model number rb195bsbb/xaa. The unit freezes inside the back and malfunctions. The ice maker and temp setting has done this many times. Samsung has no answer except thaw it out. It freezes again in a week. Others have the same issue. Can anyone help?

The first week, the microwave made terrible noise. Came and installed a new motor. Less than 1 year, refrigerator freezer, condenser broke. Came, but still have problems. Keep trying to clean glass in stove, and was told by a Samsung Technician to unscrew the door, and will be able to clean. Don't do that. Can't get the door back on. LOL! Now, the dishwasher is not working. Told me it was the disposal. Paid money for a plumber, and not the disposal! But, rather the not-working dishwasher. NOW, the washing machine, it doesn't spin. Technician and said, it was the binder. Brought the wrong ones. Supposedly, coming back today to fix. It says, only 200 words, how can I - DON'T BUY SAMSUNG.

My husband & I are recent retirees. We remodeled our home & bought a new Samsung french door refrigerator. We recently noticed a bubble on the door just below the water dispenser. Weeks later we noticed the stainless steel application starting to peel, showing the metal underneath. I called Samsung and had my problem escalated to Executive Customer Relations. After spending several hours on the phone with them, they advised it is a cosmetic problem and not covered under any warranty. I tried to convince them that it is defective workmanship, but with no luck. We are now stuck with this terrible sight, and no recourse. Do Not Buy Samsung.

We purchased a Samsung Refrigerator (model #: RF266AERS) with French doors and Twin Cooling system three years ago. It has been serviced countless times due to ice building up in Twin Cooling system. The fan gets louder and louder and eventually the refrigerator stops working and has to be defrosted for 24 hours. We have lost time, money, and a great deal of food. We have been told it is a flaw in the design and there is no way to fix it. We will never, ever purchase another Samsung.

Aside from plastic being left under all seals when delivered and being very noisy, the bottom of the freezer has to be defrosted every few weeks when a sheet of ice builds up under the drawers. After a few weeks water slides down the ice floe and leaks onto the floor. We have tile and when it's wet it becomes very slippery. We've complained but finally gave up but this morning my husband slipped on the wet tile. This is a design flaw or defect but it is out of warranty. My bad but thought I should add to the complaints on this site. We have been very satisfied with phones, TV's and such but will never buy another Samsung anything unless this problem is remedied.

Fridge model RB194 ACRS - Very disappointed with this product, just 2 years old, thought I had done all my research before purchasing. Freezer is working correctly but fridge not cooling. Cost of $1500 and our 30 year old fridge works better than this one. I am not the only person with these problems..

Have had problems with the bottom freezer frosting since the first year of purchase. We had techs service it several times. We were told nothing is wrong but still frosting. We are now out of warranty and are asked to pay $120 service fee to check it again. Now we are getting severe frosting. Stay away from Samsung appliances. We also had a problem with our Samsung dishwasher as well. Brand new appliances with issues.

Unit bought new in 2008 - in 2011 water in refrigerator unit - approx. $300 to replace evaporator cover and thaw out. Apparently drain has problem with freezing over, told by repair company that it would not happen again. May 2015 - same problem, this time 450.00 to repair. Wrote to Samsung and they denied any responsibility. Apparently this is a common problem and the fix is not adequate - would not recommend Samsung refrigerators to anyone. Feel Samsung should at least find a suitable fix for this so that consumers only have to fix once.

I have a Samsung Model RFG297HDPN French door refrigerator. Six weeks ago the ice maker stopped working. I removed the ice maker and brought it to a repair shop. They checked the ice maker and it was working properly. I contacted Samsung and they gave me the name of an authorized Samsung repair center. The service man came out, checked the ice maker and said it was fine. He then checked the water valve going to the ice maker and said it was bad. He tried ordering just the valve, but Samsung stopped selling just the valve due to water leaking problems occurring by just changing the valve. He had to order an entire valve assembly. The service man stated Samsung had upgraded the valve assembly four times in the past 3 to 4 years, due to problems.

I purchased a Samsung dishwasher at Lowe's for $999. After approximately 1 year it quit working. It has been repaired 3 times and is now sitting in the garage. I purchased a Bosch. Samsung French door refrigerator was purchased at the same time - it will be 3 years old next month. It has been sitting in my kitchen for the past week... quit working. The manufacturer Samsung is not helpful and not caring that I have spent thousands of dollars on their products. When the repair men came they had just come from another home trying to repair a Samsung Refrigerator... however Samsung was going to replace it with another refrigerator because the damage done to the kitchen of the homeowner.

Very bad customer service. My refrigerator leaks - they try fix it over the phone... all I can say they are not on refrigerator business.

We are absolutely disgusted with Samsung's customer service. This problem is a design flaw and we simply asked them to cover the cost of the 2 parts needed for repair and we would pay the service costs. They point blank refused. Warranty is for defective parts not design flaws. Design flaws are the full responsibility of Samsung. We will NEVER purchase another Samsung product. Very upset.

RF217ACPN - Purchased this item in August 2013. Same issues here: vegetable bins and bottom of refrigerator fill up with water. Finally in Feb. 2015 (after we've spent hours on the phone, defrosting the unit, etc) Samsung granted a 'one-time warranty extension' where they would replace that back part (where the issue is) if we paid the labor costs of their authorized repair service center. Still seemed unfair that we had to pay anything, but we were tired of dealing with it so went ahead. I'm sure no one will be surprised to learn that here we are - 4 months later - with vegetable drawers full of water again. Samsung completely useless (again) on the phone, even getting upset that we called it a design flaw. I haven't been in the appliance department of any store recently, but they should all be ashamed if they continue to push this product on consumers.

I have had the same issue as many others. I purchased 2013 Samsung French Door. Freezer works fine. Refrigerator has to be defrosted about every 6 weeks! Shame on Samsung. I'm on the way out to find an LG.

Our first Samsung was bought November 2009. It lasted one day before the temperature was 65 degree in refrigerator. Since Lowe's had hauled our old refrigerator off this created a problem. They found another to replace it until our new one could arrive. When the new one arrived it had a heavy dent in the door. Lowe's brought two more and they were both dented. We decided to keep the first replacement, but now the fast freeze keeps engaging and the alarm continuously beeps.

I bought my a Samsung RS-261MDWP model # refrigerator about 3 years ago from Best Buy. It has been a nightmare. Within the first 6 months I had 5-7 service calls. Thank God I purchased the extended warranty. The ice maker went out, the display board stopped working, they had to replace the motherboard, and a couple other things. Finally, after about 3 months of nonsense and not getting all the repairs done in a timely fashion, I was so fed up that I just walked in to Best Buy and demanded they give me another refrigerator. Of course I got the story that it has nothing to do with them and I would have to call Samsung or their Geek Squad department at their toll free number. I demanded to speak with the store manager or someone in corporate.

1. Water leaks inside refrigerator.

OMG. So upset I did not read reviews before purchase. My husband found a beautiful Samsung 25.5 cu ft French Door refrigerator at Lowe's. It was on sale for 50% off. It had a dent in it. Tiny dent. No big issue. Fortunately we bought the 5 year warranty. Lowe's delivered it. At delivery it had several more tiny dents, a deep gouge (small), and a huge crease on the right hand door and all the way down to the freezer door. So much for Lowe's delivery service. Freezer not working, fridge not working. Ruined a week's worth of groceries. Haven't even plugged in the ice maker or anything--because we have always heard the ice makers in Arizona are the first to go because of the hard water. Did the reset as suggested in the manual. No go. No response from Samsung and no response from Lowe's. So our good deal is really not a good deal at all!

Had it only 2 years and it's already broken. It stopped cooling the refrigerator side. Stays at about 60 degrees. The error code stated the fan had an issue. Sure enough it was iced up. Called a tech to take a look. He said at first the issue was with the drain. Since the water wasn't draining then everything would ice up. He said he fixed that, and later it iced up again. Then the issue was with Freon leaking.

Ever since we bought the fridge it does not COOL properly, especially during the summer. We purchased the fridge in 2013. We’ve replaced several parts since then. It's hard to get a hold of someone from customer service. We are extremely upset because we spent $2,000 for a fridge that doesn't work & for that price we expect it to work properly. We also bought a used fridge for $175 & it works better than the darn Samsung. (>﹏<)

Freezer stopped working at 5 years and 2 weeks from purchase date. If we went from delivery date it would still be under warranty. Samsung says no sorry. I expect something this expensive to last more than 5 years! Our upper ice maker consistently froze solid & didn't work til thawed the entire life. There is a lot of space, but hard to fit food. The unit is fancy, pretty, cool lighting & alarms. But what good does that do me now?

Purchased our refrigerator May of 2013. The ice maker broke in 2014. Thank god that we had the extended warranty. We are currently on our second call to have it repaired.

SAMSUNG RS22HDHPNSR Counter-Depth Side by Side Refrigerator - Do yourself a favor, when researching what brand of refrigerator to buy, EXCLUDE Samsung from your list. After a year of purchasing this fridge from Best Buy, the unit stopped working. Fortunately my husband registered the fridge on Samsung's website and got an extended warranty of 3 add'l months. After dealing with the terrible customer service and finally got the right repairman in, the repairman couldn't exactly tell us what was wrong with it. He said "I think there is a leak so I'll repair that, but it could break down again today, tomorrow, next week, next month." That did not leave us with much comfort.

Please research carefully Samsung's refrigerator before you buy. The french model that we got has ice under the drawer and behind the back panel (a year after we bought the fridge). Samsung said it is not a common problem but research the internet and found many Samsung fridge has the same issues. Basically you need to open the back panel and add some sort of heating wire to make sure the little drain hole behind the back panel doesn't clog. We choose to unplug our fridge every 2 weeks and the hassle to remove all our food to our small fridge and freezer until we have money to replace this nice looking and useless fridge. I won't buy Samsung since they won't stand behind the product with design fault.

PLEASE READ. I purchased a Samsung refrigerator model number RF197ACRS in December 2012. It took not much more than a year and a half before I started having issues with leaking and frost build up as described by many other Samsung Refrigerator owners. Samsung support is a joke - belligerent agent who refuse to identify themselves with a company ID#. Refuse you to speak with management or any other company officials. These issues we are having are not typical repairs. They are design flaws and Samsung should take responsibility for them.

The refrigerator works okay but the ice maker didn't even last two years. AND Samsung doesn't service the ice maker SO you have to deal with God only knows who.... Samsung customer service gave me a 3rd party number to call. You guessed it, the GUY's voicemail cannot accept any more messages... NICE JOB GUYS! BTW: The model is RF4287, stainless, double door, middle drawer, and bottom freezer door. The refrigerator looks nice BUT it's not worth $2,400.00 for only two years of light usage. AND one other thing when the ice maker DROPS ice in the bin you can hear the ice drop from every room in the house at night. THIS MACHINE IS WAY TOO NOISY for the price Samsung charges....

There is a severe design flaw in Samsung refrigerators. They freeze up with ice in the back panel every 5-7 months requiring complete removal and 24 hour thawing. Samsung is also unresponsive with no customer service. For a really good view, "Google" removing the rear panel of a Samsung refrigerator. Then watch the YOUTube video. Then you will know what a disappointment it is to own a $2500 refrigerator that is less than 3 years old.

Like many, didn't read reviews... bought $2000+ fridge in 2014. The ice maker stops working within first year! Repair person said it was the drawer. Fixed for a month or so and then back to ice buildup on the tray which jams the ice maker! We are constantly chipping ice out of the ice maker and de-thawing it with a hair dryer! One thing I am going to check is the 2% back level that the fridge is supposed to be leveled to. A previous post brought this up. From the sounds of the reviews, I am in for many more problems! THIS IS A JUNK PRODUCT, DO NOT BUY SAMSUNG FRIDGES!!!

I purchased a Samsung refrigerator from Croma, Bangalore on 17/10/2014. Model number FF253LRT27HAJMASE. In June I noticed that some food particles in the plastic grid in freezer. My shock I found that the plastic grid is lined with 'Thermocol', obviously it cannot be cleaned properly because Thermocol is a porous material and particles got embedded in the same. My grievance is - why make a grid in the base of freezer compartment which cannot be cleaned by the user? Secondly, why use Thermocol embedded in the grid so it impossible to clean and subsequently it will develop fungus. The design is absolutely defective. In the door of the fridge, there are only two and a quarter racks, why like normal fridges 3 or 4 racks have not been provided?

We purchased a 3 door, 26 CU.Ft. French door Samsung refrigerator with an indoor water dispenser in November of 2012. Approximately a year and a half after the purchase, our refrigerator started making strange noises and there was water spilling out. We contacted Samsung and later had a technician from Best Buy come out and diagnose the refrigerator. Luckily he was able to repair it - he explained that the refrigerator had to be defrosted as the coils had frozen over.

Just installed this less than a week ago! Ice works but the cubes are cloudy and small. Water won't work AT ALL! Tried all the trouble shooting, took out filter, checked lines (ice works so can't be that) can't turn pressure up any higher. Pissed off! This is nearly a $4000 fridge! Getting someone on the phone is a nightmare! Where's the class action lawsuit?

We purchased our Samsung RF26XAEWP new in 2012, since then we have had nothing but trouble with it. The ice maker stopped work while under warranty. The service tech came out to work on it several times and then finally replaced the unit. He told us the Samsung ice makers were junk. The ice maker stopped working again shortly after the warranty expired. The condensation catch pan at the bottom of the refrigerator repeatedly overflows leaving large puddles on the kitchen floor. Now it has stopped cooling due to it icing up. I have defrosted it, throwing away a lot of food in the process, and now it appears one of the fan motors has stopped working. I spoke with a salesman at the store where we purchased this Samsung. He said his Samsung freezes up and stops working all the time. I wish I still had my old Rogers brand refrigerator, that thing worked for over 20 years with no problems. This Samsung is junk.

Bought the Samsung French door refrigerator in 2014. In 2015, it stopped cooling twice. Had to be thawed at home since it is already out of warranty. Which is ridiculous. Samsung service is of no assistance. Just refer you to a local repair shop who refers you elsewhere because they refuse to service Samsung's products. If I had known about the short life of this refrigerator and the inability of it to perform its only job of cooling food, I'd have definitely switched to another brand before the purchase of this $1,500 piece of pretty - looking junk. Samsung has been made aware of this design flaw for years, but due to selfishness and greed have refused to address the issue, fix / redesign the problem coils, or even recall their junk refrigerators.

I have a Samsung flat screen TV (46in) that stopped working as soon as the warranty was up. A Samsung washer that cost close to $900 and it works but 1 month after purchase the door lock broke, fortunately my husband is very handy and improvised a lock with Velcro tape because the service people would charge us $75.00 just to come out and finally my refrigerator a side by side Samsung is now not cooling, while the freezer is working but the thing is only 18 months old. I thought that this was a competitive brand, but I won't be buying anything Samsung again. I should have stayed with Maytag and Sony.

Bought a Samsung Sodastream French door Refrigerator. I bought it June 2014. Dealing with Samsung is a nightmare. They have a call center in Honduras. They have a executive complaint department that is useless and rude. My ice maker had problems. It is in the fridge not freezer. Two service companies came out and said I would have to turn off fridge for two days. This happened April 2015. Still not fixed. It does not make cubes only crushed ice.

Exact same as **'s review. My lovely French 4 door, the ice always comes out mixed with frost and bits and pieces with the cubes, never all cubes. Also much if it doesn't make it into the glass and it flies onto the floor. Working to have it repaired / adjusted but not sure if that will be possible. Otherwise nothing major, just an annoyance, but it was pricey and it should work a little better.

We got the new refrigerator in April 2015. I immediately noticed the ice cubes came out different sizes and some crushed. Also the cubes are cloudy and have frost. I called Famous Tate in Tampa where we bought it and was told to call Samsung direct. The tech came out and said nothing he could do but apply silicon to seal the ice maker and hope for the best. Well it didn't help and then Famous Tate sent one of their techs and he basically said the same thing. The ice maker is flawed and we will have to live with it. Why? I paid good money for a new refrigerator and it is worse than the old one. I want to trade but so far no help from Famous Tate or Samsung.

We purchased a Samsung french door refrigerator with the freezer on the bottom. The ice maker didn't work on day one, they sent someone to replace it. This should have been a clue to us, after about 18 months it quit working again. Repair guy replaced the ice maker TWICE with no luck. Finally Samsung informed him that he needed to replace the ice maker and the board at the same time in order for it to work. It lasted about 9 months and is broken again. During that time it would stop making ice for a few days (I like to say it went on vacation which I can't afford to do because I have to keep repairing my stupid ice maker!!). Anyway, now it's no longer making any ice - I think it decided to retire and move to a warmer climate. Now we're buying bags of ice, which is a pain in the you know what, I can't stand room temperature water. Never, never, ever buy a Samsung refrigerator.

My 5-month-old, under warranty, Samsung refrigerator quit working on March 12, 2015. Today is June 12, 2015. It is STILL not working. We've gone through 6 repairman. It's still broken, and Samsung will not replace. This is shameful behavior for an appliance brand.

In 2013 we purchased a Samsung Refrigerator French door up and down. We paid 2,999.00. First we had the ice bucket replaced twice. This took several months each time to get a service order number. The problem existed. Finally the third repairman told us there was a Freon leak which couldn't be fixed. In March 2015, Samsung finally agreed it was a manufacturing problem and we would be refunded the full amount of our purchase price. I have made well over 50 documented calls to find out when we would receive our check. We have been without a refrigerator for over three months.

Have a Samsung stainless steel side by side bought at Best Buy in August 2012. Refrigerator side not cooling down but freezer working fine. Compressor is hot and fan is working. Called Samsung and was told I had to pay for repair call and would not be reimbursed even if issue was under warranty. So, I'm out $100 and no refrigerator for near 2 weeks. BUY WHIRLPOOL If you want customer service in America and a warranty that covers service call to replace warranty parts.

I bought a Samsung Fridge French Door 5 years ago and have had nothing but trouble with water freezing up in fridge. Have tried to put settings higher than recommend in Manual. That hasn't helped. Had it fixed by one of their warranty idiots same thing happened 4 months later. Very disappointed. Not the quality I expected.

Moved in a new house around 2012, fridge model is RS263TDRS - it's a Samsung side-by-side refrigerator that at the time cost at least $2500 cad if bought brand new. Anyways, at the 2-year mark, the fridge started making loud noises and water and ice is building up on the bottom drawer on the fridge side and water would fall out almost everyday, which damaged my hardwood floor. I did some research online and realized it is probably caused my ice build up inside the fridge, and I opened the back part of the fridge and it's all frozen inside. Spend hours defrosting the ice with a hair dryer and out everything back in. Everything worked for about a week and water is falling out again. Suddenly the freezer just won't cool and now I'm stuck with a barely working fridge.

We got our fridge brand new in June 2013. In June 2014 when our warranty was up we started having multiple problems. The first thing that went wrong with our fridge was that our condensation fan in the bottom of the fridge stopped working. This caused the condensation tray to overfill and ruin our hardwood floor under our fridge. We paid around 360 dollars just to get the fridge fixed. Then our ice machine stopped working. All Samsung said was that it needed to defrost. Still does not work. As of today our freezer is making the loudest noise. I've called Samsung multiple times and there is nothing they can do. I will never buy another Samsung fridge or appliance for that matter. Nothing but trouble on a fridge that is not even two years old.

We purchased a French Door Samsung Refrigerator - model number RF4287HARS/XAA 2.5 years ago. We paid nearly $3000 for it at Best Buy. A little over two weeks ago the ice maker went out and soon to follow was the freezer and fridge. We called Samsung and after three phone calls of escalation they finally agreed to cover the diagnostic as an "accommodation" since we did not purchase the extended warranty.

French door model RFG297 - Similar issue to many reviews I found on this site. Comforting to know we're not alone. We have had the tech out three times and having them back again next week to "fix" the excess water and ice collecting below the meat and cheese drawer. We purchased this appliance in Dec 2010 and were told it was top of the line for its class. This appliance is definitely defective, but doesn't appear Samsung will admit it. Wish we had gone with Bosch instead.

I'm not very happy with my purchase. I bought this fridge one week ago on Sunday & the last 2 nights it leaked water all over the floor & made a mess. I don't feel as if it gets cold enough inside either. Drinks are not cold enough. I'm beginning to think I made a HUGE mistake by purchasing a Samsung fridge from Lowe's.

First repairman came out and said defroster on fridge was frozen up. Had to leave it open for 12 hours. Week later started leaking under filter. Now this time still leaking under filter again, repairman said had to order a part that goes behind filter. We will see, what happens next. Not a good choice for a fridge.

We purchased this refrigerator from Lowe's in April 2013. In December 2013, we noticed that the ice cubes were smaller, and the water dispenser flow was much slower. I contacted the Samsung Help Center and was told to turn up the water pressure in my home, even though it was (properly) set at 60 pounds per square inch! I did turn it up to 90 pounds per square inch, and it seemed to be OK --not back to normal-- for a short while!

Samsung RF262AEWP/XAA Freezer side rails failed TWICE. Within the first year, the freezer side rails failed. The ball bearings all came out. And the rails had to be replaced. That was two years ago. Now, it just happened again. Unfortunately, the fridge is no longer under warranty. I now have to call for a repair and the rails alone will be upwards of $75 each. It is recommended that both rails are replaced at the same time, and the authorized Samsung repair center refused to tell me if I would be charged the Samsung list price of $75 for each rail, or if they had a higher price.

I have a call into a repair service for which I pay a maintenance agreement fee. It will take me 2 1/2 weeks to get a repair person here. 2nd time this refrigerator has quit due to a "frozen drain". It is 2 years old. I will never buy a Samsung product of any type again. It's 10:30 at night and my children and I have just moved out into a garage refrigerator.

I wish I could give less than one star because that's how disgusted I am with my French door Samsung refrigerator. I purchased it about four years ago. After two years I finally figured out that it was icing up in the back and fortunately it was still under a warranty I had purchased with Lowe's but it took close to a month to get all the parts etc. Also lost lots of food.

Since purchasing this fridge RF197ACRS from Sears Canada we have had problems. The ice maker needed to be replaced in the first three months. We have had repeated visits by the service technician because of water in the crisper drawers and ice build up under the crispers. We have followed directions in the manual and those of the technician to fix these issues without success. Samsung will not replace this appliance. It is now 3 years old.

I purchased a new Samsung refrigerator for my wife for her birthday. Without pulling out the paperwork I think it was in November of 2008. Purchased at Lowe's. Had a repairman come out to fix it twice within the first year. It was icing up and sounded like a food processor inside due to ice build up around the fan. The coils were solid ice and the drain was frozen. There was water underneath the platter drawer and so much it would leak out and across the floor. Well seven years later I'm still going through the same things. As I write this at 1:48 in the morning I can't sleep due to the noise the fan is making due to ice buildup. This is ** for what I paid. I've found out about a class action lawsuit against Samsung but can't find any info on how to join. I can't afford a new fridge right now so I'm stuck until the lawsuit is settled I guess.

We are on our second refrigerator in less than three years. The first unit had problems with the ice maker so we exchanged it in less than a month. Now we have problems with it icing up in the rear around some fan. Samsung said they would fix it and pay for the parts not labor. But now they refuse to pay for the parts. The executive division said the lower representative didn't have the authority to promise to pay for anything. Never buy Samsung products. They're junk and the management are liars!

OMG, Samsung refrigerators are totally worthless. We have had so many problems and service calls with our new Samsung fridge. Talk about, sounds like an airplane? Yes, it has something to do with the air circulation fan behind the thermostatically controlled shelf. The noise starts as a humming and moves on to a machine gun, hard click about once every half second. It started when the machine was new and happened 3 more times. The 1st and 2nd time we had it repaired. Today we are hauling away this nearly new machine.

We purchased a Samsung side by side at Conn’s a few months ago and specifically chose Samsung over the other brands because we had good experiences with phones, a TV and a number of other items from that brand. Well, 2 weeks ago, the refrigerator quit working and all of our food went bad. At first, I wasn't concerned, because it is still within the warranty period. I called Conn’s and they started the repair order. The problem came when Samsung couldn't find a local service provider to come out and repair it. Last week, they told me that they would allow us to exchange it for a new unit if they didn't find someone by Monday. Monday, they said they were still processing the claim.

Bought a brand new Samsung Refrigerator. Freezer on the bottom. Ice maker has not worked properly since new. Not only mixes the cubed and the crushed but spits out water each time you get ice. Ends up with water on the floor and in the door all over the floor. Bought from Lowe's. First night water all over my wood floors. Had to refinish them. Lowe's insurance finally paid after 3 months. Have had Lowe's out 2 or 3 times, Samsung repair guys 2 times. He just broke a part on the ice maker and never replaced it when he said he would have it mailed to us immediately. Truly disgusted to spend almost $2,000 and have this much problem.

Purchased a Samsung French Door refrigerator from Lowe's in 2012. The ice maker stopped working and since we had an extended warranty for two additional years, they sent out a technician. The technician removed the old ice maker and ordered a new one. When the new one came in, the technician shoved, pushed, and tried to force the replacement in place and after 30 minutes, decided it was not the right one so he was to order yet another one. The compressor died the next day and the technician stated that it was an issue that we had to deal with Lowe’s for. Of course, we really had to deal with Samsung. We jumped though all the hurdles and did not get full replacement value so we ordered an LG instead.

We just got our brand new french door 24.6 fridge (RF263BEAESR). We had a GE Profile for over 22 years and it was great but it was white and very outdated. The moment we got the fridge I love it! But then I noticed a loud noise and realized it was the ice maker. I had heard reviews on that so it wasn't a complete surprise. Then I noticed that the fridge was noisy. Instead of a nice quiet kitchen there is a constant noise coming from the fridge. When the compressor or the fan isn't running it’s quiet and peaceful. The only problem is the compressor or fan runs 24/7.

The refrigerator keeps icing up and water pools on the bottom of refrigerator compartment unit is five years old but have been having trouble with it for two years. Last summer, I called Samsung and told them what was wrong. They told me to call a repairman and they were not liable for it cause it was not under warranty.This is a manufacturing defect and is happening to a high amount of refrigerators. After paying $200 to get it fixed, six months later, the same problem occurred. Can the government get involved in this matter? Thank You.

Purchased a french door Samsung Fridge from Sears. Within the first week the freezer failed. Sears came checked it out and sent out a new machine. Wonderful of Sears. Now we are having the same issue plus more. The freezer is frosting over and the control tower inside the case is freezing over behind the wall. When the repair tech tried to remove the panel he cracked the case cover. Said he had never seen a machine frozen so hard. Super.

Water dispenser in door - The water pressure is low even with a new filter. When filter is removed, pressure is good. When attempting to contact Samsung, it is nothing but the run around. I will never purchase ANYTHING that has the name Samsung. Garbage!

I wish I had read reviews before I bought the Samsung refrigerator. We have had to defrost it several times. Samsung customer service is very poor, entailing many phone calls and waiting weeks for service people. Now when it starts making loud noises and leaking water I collect all the camping coolers, empty it and unplug it for 24 hours. Ridiculous! An expensive disappointment.

My Samsung refrigerator was out of order. I booked complaint no.** at their toll free no. The engineer came and replaced my relay part. He charged me. The refrigerator worked and there was proper cooling. Next day I noticed current in the body of the fridge. I called again. The service engineer came again. He told me that my compressor is faulty and "you will have to pay rs.8500 for new compressor". I told him that my 165 liter fridge is not worth that much. Samsung engineers are not interested in repair. Later I discovered there was minor problem.

Samsung refrigerator RF263AEBP - I have had this refrigerator for about 4 years now and it has had problems from a little after its first year. It would defrost everything for a couple of days and then start working again. This went on for months and I just figured it was a weird glitch. Then it started this loud grinding sound from the refrigerator section and it acted like it finally died. I called a repairman and he looked inside and said it was the fan but he couldn't work on it because the fan was frozen solid. He told me to leave it open for a few days while he ordered the part. I lost all of my groceries I had just bought. The repairman never seemed to get the part and after a month of no refrigerator, I plugged it back it and it worked perfectly fine for awhile. So this has been going on every few months until yesterday. The refrigerator won't cool now -- it's at 66 -- and the freezer is working perfect. I have had it with this refrigerator!

I purchased a Samsung refrigerator 3 years ago. I've been having problems since then. It is covered under warranty but this time is the last straw! My refrigerator has extreme mold and black smut that was blown in my air vent through my entire home. It's all over my curtains, furniture, dishes, appliances etc. Lowe's refuse to pay for my damages. My family and I've been inhaling this smut for almost 2 months. I've decided to get an attorney involved. This is unfair!

When your fridge isn't leveled properly from day one, you will experience issues of water build up in the back and it will eventually freeze and the fan will hit the ice making the loud clanking noise. Samsung refrigerators as with all refrigerators have condensation much like your car or window AC unit. That condensation needs to go somewhere to evaporate. The fridge needs to be leveled to where there is a 2 degree lean back for the condensation water to drain down and evaporate. The way to tell if your unit is at this level is to look at the wheels in the front of your unit. If the wheels in front are touching the floor, your unit is not leveled properly. The legs in front need to be adjusted so that the wheels are no longer touching the floor. If your fridge is leveled properly, the condensation will not build up in the back and freeze, which by the way would require service.

Purchased Samsung Model #RF217ACRS - had same issue with water leak in fruit bin. Per service tech model is known for freezing up (within rear panel) thus causing motor to overwork & burn out (where I am now). Replacing & NEVER purchasing Samsung appliance again!!! Samsung get your "ish" together!!

I purchased a Samsung 33 inch 20.0 cubic foot french door re platinum. About 2 weeks after the purchase it started leaking watering one of the drawers. They fixed it said it was fixed. After a short time after that but after the warranty what's up it started doing it again. I started checking complaints after that and discovered that it's a big problem but I guess it's mine now. Shame on samsung. I will never buy their product again.

Our Samsung refrigerator has an ice maker which doesn't work properly. Large chunks of ice come out mixed with cubes. Samsung repair service has been out 3 times and there is no improvement. We are very dissatisfied.

Bought this fridge brand new. Since day one thought fridge was real loud just like everyone else. Sounds like an airplane taking off. Now fan is making sound like it's hitting something. From what I read it's ice building up. That's bullcrap as much as this POS cost this is what we get. I knew I should have not bought it because it was a Samsung. I wish I would have read reviews. Lesson learned. Warranty lol yeah that's a joke. Very disappointed.

Bought a Samsung refrigerator not even 2 months ago, made annoying noise from day one. Had one of their servicemen come out and replace 2 fans, still making the noise. It sounds like an airplane taking off in the kitchen. Not very happy!

Rs61mdwp/xaa - We own many Samsung electronics, something they are fantastic with. Appliances are something, however, in which they should walk away. Our experience is like everyone else listed here, in Samsung's site and on YouTube threads... Noisy, loud, and quits working. Sears never accepted any responsibility and Samsung wanted outrageous fees for taking care of their own, obviously inferior product. I trust Samsung if stamped on a phone, tablet or tv, but nowhere on nothing else. It's my mission to steer as many as I can, spare as many as I can, the headaches and frustrations of owning this expensive piece of junk.

Bought a very expensive Samsung refrigerator, and it broke down at 5 year and 3 months, just outside of the seal warranty. Then they tried to charge me half as much as the original cost of the fridge to fix it - unreal. Worst customer service and worst product ever. Just run from Samsung refrigerators. They are the worst and customer service is even worse than that - I've heard this from several people, I'll never buy another Samsung product ever again!!!

We have moved to a house that had a Samsung French door refrigerator with freezer on bottom. We're at our second problem with water. The top ice maker won't fill up. We changed the water filter and now no water dispenses. All of the water now drains to freezer and freezes up. We had a new filter and its housing controls replaced once already. I've tried calling Samsung before and they act like nothing is wrong with it. I will not buy Samsung appliances ever again!

Two year old French door Samsung. Purchased warranty. Ice has always been frosty, half crushed, never a normal ice cube. One repairman said "it is because the ice is too cold!" He said "turn it off every night, back on in the morning!" One repairman said the year mine was made, they all make terrible ice. Changed filter and it completely flooded the kitchen and down into the freezer. Why should we have to pay over a hundred dollars a year for filters? I never changed a filter in a fridge before. We do not drink the water from the door. Samsung should recall these machines and replace them!!

So I'm just going to be repeating a lot of people I have read comments and reviews for already, but I am in the same boat. I may need a boat to float out on the melting ice in my kitchen. My refrigerator is iced and the freezing in the freezer is way too much and the door won't shut. Operating okay for 5 years now decided that it needs to freeze to the point I can't use.

The products might be pretty however they are garbage. Over 2k on a fridge, numerous repairs in 1 year having to take time off work for service calls, loss of groceries due to it going onto demo mode. They being Samsung you would think they stand by the product... Nope. Executive support after 8 emails they tried to sell me a extended warranty that I already purchase. Last Samsung product I ever purchase.

I'm as upset about this issue as I've ever been about dealing with a manufacturer. I will never purchase a Samsung brand device or appliance. The unit is a RF266AWEP. It stopped cooling 7 days ago and my wife and I have been taken on a journey of phone calls and multiple transfers to Samsung "executive support" staff all resulting in a cowardly "This service ticket has been cancelled" email that came through last night.

My Samsung French Door Refrigerator, model # RF32FMQDBSR/AA quit cooling after 12.5 months of use. It took two months and two visits from the technician to determine that the problem was with the sealed refrigeration system. The first trip the technician replace a circuit board and left immediately. This did not fix the problem. Communication with the Samsung provided service technician was very poor. At first the technician has excuses for not coming back then he just did not respond to calls. I called Samsung and requested another service company. They referred me back to the same guy. After each call I was would be called within 24 to 48 hours. Never happened. He did eventually come back (it has now been two months) and changed the temperature sensor. This did not fix the problem. He said the problem was in the sealed refrigeration system and could not be repaired. So I Called Samsung to ask how this would be handled.

We purchased a $2,172.96 Samsung French Door Refrigerator, model number RF4287HARS in January 2014 from Best Buy. From the beginning, when the cooling motor came on it was noisy and irritating. The ice maker was very noisy. The clincher was after 16 months, the molding on the door split and tore. We have owned multiple lesser expensive Refrigerators but never had the molding rip. We contacted Best Buy who referred us to Pacific Sales who sells in the Best Buy store. They wanted $200 to replace the molding stating that there was a 1 year warranty on parts. Contacted Samsung who was cold and clinical verifying that we only had a one year warranty. Would never buy another Samsung refrigerator. This one was a top of the line unit and we want to warn others.

Samsung RB195ACBN - I hesitate to write a negative review. This Samsung refrigerator is a lemon. It started having the freezing and water-under-and-inside-the-crisper problem that others are talking about here, about one year after purchase. Out of warranty and it's a known issue so we are out of luck? That is poor support of the product by Samsung.

I have been searching the net reading all the negative things said about my less than a year old fridge. Mine also freezes inside the back panel, makes so much noise I can't watch TV. So, once again in less than a week I have to defrost it. I wish I had seen these reviews first. I have a Samsung TV, fridge, dishwasher, gas range and microwave. None of them have been what I expected or hoped for. Glad I bought a GE washer and dryer!

My freezer stopped freezing & I called a repair man to fix it (Samsung is a hard company for repair people to deal with and there are very limited people that work on them). Upon looking at it he told me that it was leaking Freon (which should never happen on this unit because it's sealed). He charged me $90 and suggested that I call Samsung and explain to them to see if they would help me because it would be a lengthy repair and it could cost $400 and to top it off there may be no way to located the leak if it's too small to patch.

RSG257AARS - I bought a higher-end refrigerator a few years ago. I've already had 2 shelves break as well as the freezer door handle that keeps popping off. I was told by Samsung "Executive Accommodation" Customer Support that it's considered "normal physical damage" and therefore no accommodation would be granted (for the handle). I asked him to affirm that he was essentially saying that Samsung considers it "normal" for a refrigerator door to pop off just 3 years after purchase, and incredulously he did. Samsung has lost a loyal consumer of higher-end appliances.

Our 2 year old Samsung refrigerator went out a week ago. After spending several hours on chat with Samsung and 1-1/2 hours on hold I was given a service company in our Des Moines market of 500K people (they have only one). I called them and was told it would be 2 weeks before they can get there. So I called around Des Mioines to get someone to fix the unit and no one would service a Samsung. I called Lowe's where I bought the unit and they were able to have someone out in two days. The evaporator had gone bad so it is under the 5 year warranty but we are now waiting 10 more days to get someone out to install it. Beware of Samsung customer service and response time when you consider a purchase.

I have had really a very bad experience with this fridge. This one is really not working good, it seems to have manufacturing defect. Till now I had complain 5-6 times, every time service engineer comes but the same problem persists again and again. Today also after complaining service eng came as usual and said it will take at least three days. If in this hot summer days I can't use my fridge then what is the point of buying this.

This not only wastes ice, it creates a collection of ice cubes which eventually inhibit the secure closing of the freezer drawer. Eventually, the incomplete seal of the closure allows frost to build up on the contents of the freezer. I would hope that Samsung redesigns the ice maker and its location within the freezer drawer.

I bought a Samsung Refrigerator Model RF217ACPN in July 2012 at Best Buy from the Boston/Fenway location (now closed). Two years into owning it the temperature went up to 70 degrees and there was water in the bottom drawers. I did some googling about it and learned that the radiator in the back over cools, then builds up with ice preventing it from cooling, then when it finally melts the water ends up in the bottom fruit and vegetable trays. After two weeks of calling them begging them to see it is a faulty and defective product they gave me a one time service for free and guaranteed it would be solved. 4 months later, same exact problem... water in the drawers and 70 degrees.

Bought Samsung side by side refrigerator in 2009. It has been leaking a lot of water down to the bottom of the refrigerator, under the drawers, which then leaks out onto the floor at least two or three times per week. We assume it is from the filter area. We do use the manufacture recommended filters so are not sure has caused this. The center of the refrigerator between freezer and fridge area gets very hot to the touch around the indoor icemaker. Wish we never bought this. We are very Brand Loyal customers, but will never purchase anything Samsung again.

I bought Samsung fridge from 2011 by Lowe' s store in Chantilly VA. Do you know, just 4 years, fridge got problem 4 times. 1st times I make to call Samsung service to fix (I have warranty), after that I fix it by myself (difficult to call). The one make noise, because, ice inside small fan. Now warranty past already, from now I have to do it if noise come back after few more month from now.. My family hate it. Want throw it away.

I purchased my Samsung refrigerator exactly 2 years ago. It has been broken (not cooling) for 3 weeks. At first I was told it was the computer board.. I ordered the part... waited a week... and it didn't fix it (& of course this part isn't covered so I'm out the $150). Then I called them back and was told it was a relay switch. Another $50 & another week waiting on parts... and guess what?!?! It comes and didn't fix it! It has to be the compressor and I'm told I will have to wait ANOTHER week for someone to come out to fix it. All of my food was ruined and I have 3 kids and we are presently living out of 1 small cooler! Very unacceptable if you ask me! I am getting rid of all Samsung devices and appliances that I have and moving on to better companies! Consumers beware!

French Door Model RF217ACPN - I keep seeing the same issue with Samsung. There needs to be a recall as it seems the class action is stalled. So many models but same problem and no one seems to know how to fix it. I've had the water under the bin issue, that seems to be fixed but the condenser freezing up, then the fan can't work so the refrigerator temp goes up to 64 - you lose food. Pull it apart and remove the ice but no repair person certain of how to stop it. Obviously not defrosting but can't just throw parts at it, Samsung needs to step up. Told control panel, heater, heater thermostat, defrost sensor... My warranty ended 10-3-14 so obviously no help now...

Samsung model rs265tdbp - We purchased this side by side from Lowe's in July 2013. Have had service calls 5 times for constant broken ice maker. Have been told we need to purchase a extended warranty to cover it because we're out of warranty. It's a lemon and I wish I had never bought a Samsung and I will never own another Samsung, anything. Horrible customer service!

RF4287HARS - Year old fridge. Came home, water all over floor, freezer not working. Called for repair, came and replaced some stuff. Freezer still not working and now fridge quit too. Lost all the food. Wish I would of checked reviews before buying Samsung. Will never purchase their stuff again.

I bought a Refrigerator from Bismi, a leading dealer in Kochi for Samsung Products on Feb 20 2014. Attached the bill copy. Unfortunately, the product stops working just after the warranty period over. I contacted customer care, they took the fridge to their service center. After that, there is no information regarding the product. I had contacted the guy who took the fridge several time but I did not get any updates. So I used the chat facility and report the problem, after that I got a call from the CC and said that it is the problem with the freezer component and will take another 7 days to get the part. After raising the same complaint through this email portal, I got a call from the Samsung Head office and the person assures me that technical difficulty of availing the part for replacement and he told me he will update the status eventually and resolve as early as possible.

The fan began making loud noises and I called a repair man assuming that it was an interior problem and would be covered by the 5 year warranty. The Samsung refrigerator model RF263BEASR is slightly over two years old. It turns out that the fan must be replaced plus the fan cover. The Samsung person said that it wasn't under warranty so I am stuck with a $390 bill. I have had Sub Zeros that have lasted years without a problem. This is a huge disappointment and I would definitely not buy another Samsung appliance.

I bought my Samsung refrig in 2011 from Lowe's and it needed repairs 3 times. First the control panel on door did not work. Second time it was a coil for the defrost. Third time it was a new motherboard. Now this is the fourth time and it's doing the same thing. This item cost around $3000. I have lost thousands in food and waited weeks for parts. I want this to be replaced! I'm at my wits end. Next step is BBB. I did buy the extended warranty from Lowe's, but it will expire in January and then I'm stuck with a lemon. Samsung, stick to tvs.

We have the same issue with Samsung refrigerator model RS263TDRS/XAA purchased in 2011. The fan makes loud noise and stops as soon as door is opened. The icing inside the casing is leading to this fan noise. Samsung sucks. Add me to lawsuit. Please send confirmation when done and send updates on the lawsuit. Thank you.

No matter what we have done, it sounds like this fridge is an airplane taking off in our kitchen. It is embarrassing. We just changed the filter, again, and ran 3 gallons of water, and it still sounds horrible. I would not buy this again. This fridge is about a year old and has done this since day one. It is a French door, and other than this I love the appliance. It sounds all time of the day and night whenever the ice maker fills or you try to fill a glass of water. Called company, the last thing the rep told me was to move it away from the way. I told her if that was all she could come up with it was pitiful.

I purchased a Samsung French Door freezer on the bottom refrigerator from hhgregg in April 2014. Here's a list of problems... Door handle didn't fit, had to get new doors. Ice maker cubes frost over. Come out cubes and crushed together, water works sporadically. Repairman been here twice, still not repaired. Water filter leaked, flooded kitchen floor. Apparently you have to move the refrigerator out and turn water off at back each time you change filter (never had another refrigerator that required that). Repairman could not roll out because the rollers on bottom of fridge have gone flat and will not roll so requires dolly to move each time you change filter. PIECE OF JUNK!!! Would not buy Samsung ever again!!!

I have never written a online review before, but feel compelled to warn consumers regarding Samsung products. I purchased a Samsung, over the range Microwave from Home Depot (Model #SMH181613) in December 2013. The microwave stopped working in March just three months after the warranty expired. While I did not expect the microwave to last forever, 15 months is a short life for any appliance. This would not be so bad if I had not also purchased a washer and dryer made by Samsung. The washer does not get clothes clean no matter how few clothes you put in the washer or how carefully you follow the instruction for washing. My family take their clothes to the Laundromat!

I purchase Samsung freezer in 2009 and now the compressor of the freezer not working properly. I call at service center regarding the same and they lodge a complaint and says that service representative will be visit tomorrow morning for attend the call. But I wait for 11:00 am not getting any. Complaint next day then again call at customer care number then they says that you will get a call on urgent basis. But till 7:00 pm I am not getting any call. Then Again call at customer care number then they says that the service center remain close on Sunday. I spoil complete my day for waiting the representative then I am getting feedback service center close on Sunday and finally customer care cut my phone.

Our Samsung fridge, purchased with our townhome in 2012 has an obnoxious odor coming from it. We have removed everything, turned off, cleaned thoroughly, restarted and still the odor persists. Smell does not come from anywhere specific (that we can locate) but is strong enough to permeate throughout our house. We called Samsung and were told to check our fridge for rotten food - daaah! We are not that stupid and frankly feel insulted. Looking at comments on Google, we believe that Samsung has a problem with this unit but does not want to admit it. Any suggestions or advice?

After 6 months the ice maker would not give whole cubes. This got progressively worse until all I got was crushed ice. Samsung replaced Ice Maker but, again, problem came back. By now refrigerator was out of warranty and Samsung would not do anything! This is probably design defect as so many others have same problem and Samsung cannot correct it. In addition. I also have spot about 3/4 in. long below ice maker where the paint is coming off and, again, Samsung says it's cosmetic and not covered. I guess it doesn't bother the company how the product looks and works after they've made the sale! My recourse is not to buy their products nor recommend them.

A new Samsung french door refrigerator was delivered on 7/14/11. Less than 4 years later, the freezer stopped working on March 9, 2015. Today is May 7, 2015. We have been without a use of a freezer for 54 days and no refrigerator for 15 days!!! We had 7 service calls from Samsung authorized repair technicians (Sears & A&E Factory) to repair a non-functioning freezer. However, the refrigerator was working until April 21. We paid $600+ for the 1st service call + 2 motherboards that the service technician claimed was defective. After it was installed, the freezer still wasn't working. The same technician then said that it was the seal system, and so did technicians #4-7. During the 6th visit a dye was used to find the source of the leak. The next day the refrigerator stopped working!

Side by side 2 years old freezer stopped working, Food spoiled, noisy and doesn't hold correct temp in refrig. We are on a fixed income and will NEVER buy a product from this company again.

It only takes one bad experience. With that said I will never ever buy another Samsung product again after this last experience. For the last two weeks I've been dealing with Samsung and the most awful, horrible, unprofessional customer service in 2015. They refuse to just take care of a customer as a priority. My $3600 refrigerator that is less than two years old and all I get is "Ma'am we will get back to you." "Ma'am you will have to wait 24 to 48 hours." "Ma'am you will have to wait 24 to 72 hours." "Ma'am it's being processed now." "No ma'am you cannot speak to supervisor." "I heard what you said ma'am. I will not let you speak to supervisor!!" Oh and "Ma'am you will just have to wait for your refund. We don't know when that will be." Most disgusted by the Samsung Company.

We purchased a Samsung 4 door refrigerator Model RF31FMEDBSR "the BSR must stand for the BS run around they will give you" at Best Buy Jan 17 2014 - amount was $3,000. The ice maker stopped working March 20th 2015. Went online looked at customer support did all the things they ask you, reset button check! Pull out it and look at water lines check, etc. Two weeks later my 6 month old Samsung Microwave starts going off and on turns fan on when I'm out of the room and is flashing error signs. Call Samsung, set up appointment for the microwave. They say they will check out the fridge, why they are here. Get a call from service repair next day saying fridge out of warranty. It was made in May 2013 and out of warranty in July 2014! When does a warranty start from a manufacture start at manufacture date, and not the date sold? Have called customer service talked to higher ups with no help. Will never buy another Samsung product!!!

Three years after purchase my Samsung side by side completely quit. I contacted Samsung they told me I needed to purchase their protection plus extended warranty which I did. I have had nothing but hassles dealing with Assurant. There is no one in my city that will work on the unit. I have to bring someone from another city and pay travel time. I have done this three times now. I have been without a working unit since November 2014. Samsung built a lemon and they could care less about my hardship. I have spent over $800 in service fees and it still is not working. I will never buy another Samsung product again nor will I ever do business with Assurant insurance company again. I recommend you don't either!!!

Right after the 1 yr warranty ran out the refrig froze up. We had called the repair line and were charged 180.00 to have a metal tab added to the defrost coil to keep the drain from freezing. Lasted 3 months. We have had to defrost the refrig every 3 months for the past 2 1/2 years.

Long going problem with the refrigerator building ice and the drain system clogged. I wrote a complain back in September 2014. Every two weeks I have to melt the ice with my wife's Blower and drain hot water to the draining system. I can't do this any longer I'm sick of it. I didn't buy a New refrigerator to be a SLAVE of it. It was supposed to service me. Not the other way around. My question to Consumer Affairs is why hasn't the U.S. Government taken action against Samsung? Many other complaints as the same as mine.

I've had this Samsung (Model RS277ACPN) for 4 yrs now. It's a replacement for the first one I purchased in 2007, in which the motherboard became inoperable. I've been finding plastic bits/shavings in my drinks. I have discovered it's a result of plastic parts that have broken or fallen apart. At first discovery, I choked on the tiny piece. I cleaned out the ice compartment and discovered the broken plastic mechanism. I would recommend they replace these parts with a metal alloy to prevent someone from choking and filing a lawsuit. Despite this problem, I still like my Samsung products. I also own a Samsung washer, dryer, and television which have served me well.

I bought new Samsung refrigerator 192 ltr and just used 7 days. Now got a compressor problem.

Samsung Refrigerator Won't Defrost RSG257AARS - Bought Samsung 12/12 at Best Buy on payment plan. From the beginning I dealt with Best Buy, trying to get help. The back of the freezer and all the way down, the ice maker has ice on it. The ice maker does not produce much ice. It makes a lot of noise.

On Apr 2013, we moved to a new house and bought Samsung RF261BEAESR. Thought it is brand name, the quality is good except one screw on the handle always loose, everything was ok. About earlier last year (2014), when I pulled out the deli tray, realized ice build up under deli tray. I cleaned it and thought maybe because it is too cold, did not really pay attention. About few month later, I did cleaning again. This time I found a lot of water under deli tray, I still did not realized it is quality problem. Then few days ago when I started cleaning, I cleaned out about 1 gallon of water from bottom of deli tray. Then I called customer service, they said I already passed 1 year guarantee, they cannot do anything.

We have purchased a four door Samsung refrigerator which in less than a year of usage the refrigerator section no longer was cooling. Called Samsung Customer Service and after spending 45 min on the phone I was transferred to the Executive Customer Relations only to answer a myriad of questions that were already answered during the first call and supposedly documented in the service ticket. The Executive Customer Relations could not provide much assistance except for providing the names of two Samsung approved service centers; however, conveniently forgot to provide a service to be provided to the service center. Therefore, when I placed the call to the Service center I was informed that without that number they cannot assist.

I bought a Samsung refrigerator. I paid $1,200 and after 3 months it began to give me problems with the water dispenser and ice maker. It began making very loud noises. I called Samsung and they keep telling me to do the same thing until now after 1 year the guarantee is over and now they are telling me I have to pay to have someone come see it and it has been the problem since we bought it. I really would not recommend Samsung appliances to anybody.

RF 217 /ACRS - We bought the refrigerator Dec. of 2012. In Nov. of 2013 we had to have replaced a evaporator assembly cover, a defrost temperature sensor and a evaporator drain clip because of water in our crispers. In Jan of 2015 we start having ice in the bottom of our right crisper, also the part under the crispers were a solid piece of ice. I called and spoke to a Samsung rep, he gave me some tips that might help solve the problem. Did not work. We called Sears they had a technician that fixes Samsung come, again the evaporator assembly cover was replaced the FF section drain was plugged, frozen repaired per SB water kit.

Refrigerator RM255LARS - The drainage pipe in the back got plugged and caused a back up and water drained onto new floor and damaged it and the subfloor. Since that issue it has had 2 motherboards replaced as well as back fan assembly. It still sounds noisy and noise comes and goes. I am wondering if tipping this unit on its side while moving it from one location to another has anything to do with this. Nobody can answer this for me.

Serial no- Price: 48800/- Merchant name - ALFA Vile- parle West. With reference to the above subject the day from when the day from when the refrigerator had been installed it's not functioning properly, the vegetable tray which needs to keep the vegetables fresh is forming Ice and spoiling all the vegetables. There are several occasion wherein the technician have visited our residence to check it but rather than getting a solution for the issue they advise us how to keep and store the vegetables. The main issue of the technicians, whoever visits is that they can't resolve the issue but in return they keep advising us how to use the refrigerator, seems like it's the first time that we have purchased the refrigerator and we are unaware of using it.

We purchased our Samsung in August of 2014. We were gone for an extended period of time and the fridge was barely used and was off most of the time after delivery. We returned in mid March and a couple of weeks ago in early April 2015 I placed a double wrapped (plastic and butcher wrap) package of frozen fish on a fridge shelf to thaw for cooking in a couple of days. Two days later, when I went to the fridge there was a terrible odor... fish. I noticed the thawed fish had leaked and spilled all over the shelf and down into the drawer below. I removed it all and cleaned it up and tossed the fish too sickened to cook it.

I purchased side-by-side model #RS263TDWP/XAA01 in July of 2013 for $1379 from Sears. We have been quite happy with it until recently when the upper shelves were not getting cold (70 degree temp reading; the bottom at 46-55 degrees). There was some recent unusual noises in the fridge prior but subsided; phone tech suggested leveling but it is level. The doors close and are aligned properly. That was not the problem.

Like many other comments I have been reading online, our Samsung French doors/bottom freezer also has severe condensation behind one of the vegetable crispers. We don't even have the water line hooked up for the ice-maker either! We have had this "appliance" less than two years! Never again Samsung!

I hate my refrigerator. It leaks water into vegetable drawers and freezes into sheets of ice an inch thick. Sorry I did not read reviews and see that this is a common problem with no support from the company. Next time I will read reviews. Anyone reading this PLEASE consider another company.

I called Samsung 2 times to complain about the drawers on our fridge. When you put anything in them they come off runners and fall through to drawer below. They said a service person could come out but if they were not defective we would be charged for visit. I know there is a defect even though nothing is broken on inside but I am not going to be charged by someone who says it's not broken. They were no help. All the lady did was apologize 20 times and said nothing else could be done.

About a year and a half ago I purchased a Samsung french door refrigerator (model RF197ACWP/XAA) and the trouble began within the first year. After 6 months of use, the refrigerator started experiencing ice buildup on the evaporator coil, water leaking into the vegetable bins and under them. I've had multiple Samsung service appointments performed by NISI NJ Inc (an Authorized Service Center of Samsung Electronics). I work full time and I was forced to use my vacation days for the multiple service appointments as the service appointments were only available Mon through Fri 9 till 5pm. Not to mention hundreds of dollars of food thrown out constantly.

RF217ACPN - The condensation/moisture is suppose to leak down into an evaporator plate at the base of the unit. But what happens over time, (about 6 months) the through hole, the moisture leaks down, becomes frozen and gets blocked causing moisture to drip inside of your refrigerator and forming ice at the bottom. It will eventually leak into your crisper and then the fridge will stop working altogether. It's a design flaw and Samsung and or Lowe's (where I purchased the unit) should redesign and replace or reimburse. These are pretty high end products and you should have some sense of quality assurance when you purchase them.

I bought a new fridge in November. March it stopped working. "Call Lowe's" they say. They can't do anything to help, call Samsung. They come out look at it and say "Parts will be a week." Then parts didn't come as expected. So it's two weeks before they come and (fix) it then a week goes by and now it stopped working again. Next week they will look at it. I know it will take another week for parts.

Purchased model #Rs2677TDRS side by side, new, August 2012. The ice-maker didn't work. They replaced every part of fridge before they figured out it was a wire in the door. Last week I just lost all the food in my fridge because it no longer cools. Not only is the number on the Samsung site wrong but their supposed live chat is never available. I held for 45 minutes, lost the call. Called back and said they would have someone call me back within 2 hours... It never happened!! Why would anyone purchase a Samsung product??? Worst service and product ever!!

We had ice build up and water under the drawers in the fridge within 6 months of purchase. It warped our new hardwood floors under the fridge. We had the repairman come out to fix it. He told my wife it was my fault by not installing the filter correctly - crock. 4 months later called again for the same issue. This repairman was very apologetic and said these fridges get Styrofoam packing material caught in the water line. So, it worked for about 4 months and then same problem again. Samsung will not look at it and suggested we get a home warranty and have them fix it. Ice maker works off and on, is very noisy when it does work. Horrible customer service... worst fridge I have EVER OWNED. Do yourself a favor and steer clear of this one.

Water leak under drawers, water frozen, needed new part for that. Water freezing again - needed another new part. Needed longer part to help prevent leak. Needed temperature control. Now knocking when ice tries to dump. Sounds like the gears are frozen and/or teeth banging when it tries to dump. Thankfully I bought a warranty (which I never do as a rule). It runs out in a couple of months - fridge is about 4 years old now. Calling yet again for a repairman to come out. Bet when the new part is put on the compressor will go - after the warranty expires.

The company that sold me this piece of junk, has stepped up and offered me a full refund. Kudos to Florida Builder's Appliances for doing the right thing!

When our Samsung refrigerator died after only 3 yrs., we thought it a "fluke" and for some unearthly reason we purchased another Samsung. This "new" refrigerator is so noisy that our guests have actually asked "What is that noise?" After many communications back and forth with Samsung (wherein Samsung acknowledged the noisiness), and with RC Willey, Samsung sent a technician to our home to inspect the refrigerator, he determined that although the refrigerator is properly working, the loudest noise had to do with the water running into the ice maker which occurs about every 90 minutes. It is a clunking sound followed by a tinny vibration and then another clunking sound. He acknowledged the noise and asked if either Samsung or RC Willey would help us and I responded "No."

I have never written a review before - I don't usually care that much and I don't usually have time. I have spent an hour trying to reach a rep on the phone to schedule a repair. This is my second Samsung fridge, in 5 years and it's broken now just like the last one after 2.5 years. No appliance repair shop wants to come look at it. They all say they aren't built well. How the hell can a company keep selling appliances that are poorly designed and break? What a joke.

I purchased in January, 2015 but had to wait 7 weeks for special order of white. This brand at the time came recommended. Had this fridge 3 days, the noise drove me crazy, loud popping, crackling & sounded like you were in turbine factory. The store replaced this one is Worse!! Negotiating for another brand, never buy Samsung French Door twin cooling.

The refrigerator is less than two years old and has a habitual freezing problem on the back panel. It freezes and then the fan knocks on the ice and breaks. No one knows why it does this and hhgregg, because I didn't buy an extended warranty, will not help at all. No one really knows how to fix the problem either.

We have had this refrigerator for about 2 yrs now. After a month of owning it, we noticed the refrigerator was not cooling. After unplugging for a while, we plugged it back in one day and it was cooling. 2 weeks later, same issue. Now weekly.

As our five year old Samsung refrigerator is now trash (model RB2178AB), time to research before replacing. Loved the fridge, no complaints except for twice having to replace the gallon bin in the door. But last week freezer quit and now fridge. Repair person says a freon leak. Not repairable. Expensive purchase for 5 years of use. With a Samsung dishwasher that has required 5 service visits...no more Samsung appliances for this family!

I usually never write online reviews but I feel compelled to warn anyone I can about Samsung and the junk appliances it produces. I've had numerous experiences with Samsung Refrigerators, Dishwashers, etc. For one thing....their refrigerators have a known design defect which causes the evaporator coils to build up ice on them. Usually after approximately one year (after the warranty runs out) you will start hearing loud clicking/grinding noises from your freezer. This is the fan hitting the ice building up around the coils. You will then be forced to defrost the piece of junk with a hair dryer or just shut it off for 24 hours to defrost it. Samsung has known about this for years, yet it continues to produce junk appliances and will not stand behind them.

I bought a side by side fridge, cost a fortune! First the bottom drawer developed ice inside, the repairman replaced the rubber seal. Then the warranty ran out. Immediately after, the water dispense spat water out fast. Because of the dripping, the bottom drawer handle is now rusted. Samsung accepts no responsibility for a less than 2 1/2 old fridge rusting. Now it makes as much noise as a chainsaw, Samsung again accepts no responsibility as it is out of warranty. NEVER BUY A SAMSUNG FRIDGE!!!

Suddenly after 4.5 years the controls on our Samsung model RB194ACRS fridge have gone wonky. The freezer goes away down below the set temperature, the temperature indicator on the door gives the wrong temperature reading, the child lock is on, though not selected. As a consequence the crispers freeze and the defrost water running down the back wall freezes in or under the crispers. The drain issue can be 'solved' by defrosting or adding a part, but with $300 invested in a new fridge sensor, a new freezer sensor and a new motherboard, we are at the end. The authorized Samsung service people do not believe that a second replacement motherboard will change anything and so it is new fridge time. It won't be a Samsung.

Unit locks up and won't function properly. Display will show all is well but food gets soft in freezer. You then run diagnostics function and it shows all is well. Next step is to unplug unit for 90 sec. then power up and hope that fixes it. Ice maker was junk from the start. I'm on third ice maker assembly and possibly the 5th tray. The older the unit gets, the more defrost problems we have. I am replacing main board today. I hope it's upgrade and not just a new set of problems.

I have a Samsung French Door refrigerator in white and just started noticing what at first looked like food or grime on the front left door at the bottom of the ice maker where it fits into the door. I started cleaning it and couldn't believe it - it was RUST! I have never seen rust on a new refrigerator. I purchased it in Jan 2013 from Pacific Sales. The ice maker drips constantly and the fridge makes a loud buzzing noise sometimes. I wanted to see if anyone else was having this same trouble before I call Samsung, and I can see that a lot of customers have the exact same problems as me.

Model number rs267 side by side, I can say that I'm having every issue mentioned thus far. Purchased 12/2010 from Lowe's and I thought I was getting a good deal. The condenser on the fridge side has been consistently freezing as of late, the fridge doesn't come within 20 degrees of the set temperature. Milk spoils in a day and a half, if that. I have water in my drawers, which I assumed was from the food that spoiled as fast as it would have if I had merely left it outside (this winter it was colder, I could have!). There's a class action suit out on them for a reason, buyer beware unless you want to throw money down the toilet!

Purchased at Lowe's Nov. 2011 with extended warranty. 3/22/2015 fan went out. Samsung doesn't service their products in our area so called repairman from Samsung's recommended repair service on Monday 3/23. They came on Tuesday. Repairman said it would take 7 to 10 days to get the part but they didn't get back to me until 4/6/2015 - with the wrong part. The first tech got the model and serial numbers right but Samsung has several different parts with the same numbers. Now it is promised for 4/10/2015. I'm glad it's not 2 more weeks but if they can get the part in 4 days why did it take so long the first time?

Please do not buy this refrigerator. I'm trying to save you annoyance and time. I need to know how this will end. I strongly don't recommend this product of the Samsung refrigerator. They may can make other good things but refrigerators isn't one of them. We have a loud noise coming from the back of it. The repairman told us to cut the water off and don't use it. He said they been having problems with the ice maker. But were like we paid extra for the ice maker. Do you think everybody need to get together and do a lawsuit for them to finally do a recall back on this product?

We spent a lot of money for this and it hasn't been what we hoped. Removing the protective film was difficult. There are still small pieces of it wedged in various places after three years. The material at the base of the cup holder scuffed within the first month from merely placing a cup to get water. I have been unable to find anything to cover the scuff so that area looks permanently nasty. No children are in this house so it wasn't rough handling that caused the scuffing. The frost free freezer is not. Ice feathers had grown to where I had to unpack everything, wipe it off with towels, allow the freezer to thaw and remove all ice and water and then repack. At that time, I cleaned all of the seals. For three weeks, the freezer was fine, and now it is as bad as it was before with ice feathers. Whenever I remove something from the freezer, ice chunks fall on the floor. I guess I will have to defrost the frost free freezer again.

Thanks Again Samsung USA. Well here I am again folks. I talked with a Supervisor from the Executive Desk about my problems with customer support and about the Fridge (Samsung French Door Refrigerator RF323TEDBSR/AA). Wow can you believe they are truly a company that will buy back your product for less than you paid and they stick together on all levels of Customer service? And after talking with him he also tells me I have 14 days from the date of the email of the offer from them and that's the end. Another WOW. So here it is -- 2017.00 Samsung French door Refrigerator, 80.00 Delivery, 15.00 new water line (required), 370.00 Extended warranty, 148.00 Sales tax -- Approx. 2622.00 Total spent 1 1/2 year ago. They are willing to buy it back for 756.00. Should I be happy??? I can assure you I am not.

Samsung rb215acpn - Water in vegetable crisper 2 months out of warranty. Would not budge about repairing without a charge. Suggested change leveling have to defrost every 6 months. On my 3rd time doing this called repairman would cost 80.00. For visit part approx $40 plus labor repairman. Advise me to call Samsung again. They should repair at no charge. Since 1st reported was only 2 months past warranty called them again. Would not consider. Advise was out of warranty. Recommend leveling again. I will never purchase a Samsung product again.

This I'd to bring to your notice that I had purchased samsung RD 58 EASMI REFRIGERATOR in the year 2007. Till 2013 it was working fine. In 2013 the compressor conked and I had to pay rs 4948 bill no ** dated 6.7.13 (vision cool service) for repair. The machine conked again and I had to pay 2354 dated 19.8.13 bill no ** (vision cool services).

Bought Samsung refrigerator RF267AEBP in 2011 and has had problems with freezing the back of the inside wall as well as dripping water to the bottom of the pantry drawer. Piece of junk for a $2000 dollar fridge. Do not recommend this refrigerator and Samsung will not recognize this defect on their many products with similar problems.

Bought refrigerator 1-13-2012.. IN 2014 AUG, Nov, and March 2015 have had the same problem. Back of refrigerator freezes up and water drains into refrigerator. I have called Samsung. I need to fax and or email times I have had it worked on. I did all of that, which I faxed and email because they couldn't read some of them. I have tried contacting them again my email. No response, 2 or 3 times. They told me I had to have it done within 24 hours. I did. Still no response by email or phone call. Not a happy camper.

Our Samsung 26 cu ft french door refrigerator (RF267AERS) is only 4 years old and we're shopping for a new one. The coils in the back of the fridge behind the plastic panel freeze up and block the fan. The fan gets louder and louder until we unload the whole thing and take an entire day to defrost it. Sometimes the ice on the coils does melt and then it flows down under the deli drawer and inside the deli drawer because of the frozen up drain hole (also behind the plastic panel). I often have to break up sheets of ice under the deli drawer as well. The seals on the fridge doors are already breaking too! I called Samsung and gave them my model number and told them the problem and they told me to call a certified repair company. From the research I've done online that will cost me $300 and they will just do what we have done which is to defrost the coils, then it will just happen all over again. I'll never buy another Samsung.

We had the absolute worst experience with Samsung. We called because our freezer was 2.5 years old and both ice makers broken in addition to the freezer. Our freezer wasnt staying at the correct temperature. I called to see what, if anything they can do. They advised me that there is no warranty. I requested the information for an authorized Samsung repairer (they did not offer). I was told that I would need to call and set up the appointment since I was no longer under warranty. I expressed how disappointed I was that our refrigerator was broken and was under 3 years old. He continued to reminded me there is no warranty so that was the end of that. I then called the number provided by the Samsung representative and did not speak with anyone.

Purchased french door, freezer on bottom model March 2014. Hinge wheel broke 11/2014, cannot get it repaired because they keep sending wrong part. Dec 2014, start making loud banging noise. We're told they would replace fridge BUT someone wrote it up as "installation" problem rather than "insulation" problem. Cannot get any answers. They now say it is out of warranty (I actually told them I thought they were delaying on purpose until we were out of warranty). Terrible service! Spend hours on the phone with Samsung. Last Samsung product we will buy (we have 7 Samsung major appliances).

RF32FMQDBSR SS - It quit cooling - the refrigerator portion will not go below 45-50 degrees. We went through multiple people. The freezer works, the top part does not. We finally after over 2 weeks get to the point from hearing from the people who order the parts, over a week later - still not parts not estimated delivery date so no idea when it can be repaired. More than 4 weeks later we are told they would just work on sending a replacement refrigerator. Then they tell us that it would be a week or two before we hear back from them again.

Purchased RF323TEDBSR in March 2015. Ice maker in freezer (bottom) makes 24 cubes every ten hours. Specs say the ice maker makes 10 pounds of ice a day. Four days of fighting with customer service FINALLY earned me a service call when I was told that the ice maker was not broken, but defective in all refrigerators. I will NEVER buy a Samsung again!

Purchased Samsung refrigerator in October 2012. December 2014 we were awakened to a loud noise. Since then we've had it repaired 3 times and it still doesn't work properly. Freezing behind the back panel in top refrigerator section. I will NEVER purchase another Samsung appliance.

Bought all new appliances at Best Buy. Samsung washer, dishwasher, washer/dryer and fridge. Within 2 years I have had issues with all. Cannot get help from Samsung and their repair website is a joke. Washer always goes ue for unbalanced even with nothing in it. Refrigerator freezes all food. Dishwasher on and off does not clean well. I am now waiting for my tv to go down. Out 5 grand as I am not going to put good money after bad and I would only sell this junk to an enemy. Never ever buy Samsung!!!

Purchased Samsung rf217acpn in 2010, had problems from very beginning. Had to put in a new computer as old was bad. That was a little over a year since I bought brand new. Had to replace the door guides in the freezer and the seal around freezer door. That was in the first year. I was really upset. Called corporate office and they said you had to have 3 unrelated defects before they would consider replacing with new refrigerator. Last 2 yrs water under drawers, ice & freezing food on back panel. Defrosting manually. Can't imagine they are still selling thousands of this defective product. Borders on criminal.

When refrigerator was 2 years old it started making noises from the fan in the refrigerator side. Then it stopped cooling that side. Called Sears and got it repaired for $200. It was iced up in the fan area. Further research on line indicates that this is a major problem with Samsung. Many peoples are having to defrost the condenser area every nine months. The repair kept it going for the next 12 months. Now it is not cooling again. Needless to say I am going to buy another brand. I will never buy another Samsung fridge and have told everyone I know about the experience.

I have a Samsung model rf197acrs refrigerator that has now been repaired five times over 7 months due to freezing fan and coils. It is under extended warranty and Samsung customer service is unwilling to do anything. A and E are the repair company and have not been able to rectify the problem. I understand there was class action suit for a similar problem.

Please do not believe the five-star reviews for the Samsung FRG298HDRS model refrigerator. The owners have not had them long enough. After two years of use, the water inlet valve started to leak. Shortly after, both ice makers quit. A month after the valve replacement, it filled the lower freezer with water that spilled over my hardwood floor. Two ice maker changes later, I went back to ice trays. I will say the cooling still works fine (for now). Local appliance repair stores in my area won't touch or don't know how to fix a Samsung. In my case, the nearest repair facility is 50 miles away.

A few years ago we had a Samsung microwave. We had to have it repaired when it was less than two years old. Repair cost about $200. Within a couple of months, the repair failed. Sorry, we guarantee our repairs for only 30 days. Thanks, Samsung. In December 2013, i.e., about 15 months ago we bought the RF323TEDBSR/AA 30 cu ft refrigerator because it had the size and features we wanted. It stopped working a week ago. Luckily, we have a 25-year old GE in the garage, still going strong. Repairman from Samsung came today. "Oh, you have to order a $200 part. When you get the part, we'll come back and install it." Another $200 or more. Service stinks. Quality stinks.

We have a Samsung french door fridge with a freezer at the bottom. Every few months we have to get a hammer and screw driver to remove the ice build up in the freezer compartment. A total piece of junk.

HORRIBLE!!!! I bought a fridge on the week of Black Friday 2014, the day of the delivery they called me saying it was damaged, and I would get a new one in 3 days, I let 2 weeks pass and I still haven't received a new fridge. I went to Home Depot and they called Samsung and said that my delivery address always changed to Arcadia (I live in Palmdale), we fixed the delivery address after Samsung has said I changed it, which I didn't! And they would deliver it the first week of January, a whole month after I initially ordered it. When the day of the delivery came, the fridge was damaged for a SECOND time, and not to mention the unprofessionalism from the 2 delivery associates. They urged us to keep the damaged one, we declined. We had to wait again for another fridge.

Bought a RF266 on September 17, 2011. Now it doesn't work. The fan started making a loud noise one morning and by that night the refrigerator part had stopped working completely. Called a local repairman to come out and he told us that the freezer motor was freezing up and would stop working also. Told us to unplug the refrigerator and see if it would hopefully reset itself, but not likely. Called Samsung and they gave me the run around that they have never heard of that problem before and I have been reading all afternoon of the same damned thing almost. Even after two months of having it had to get icemaker replaced and it still acts up off and on. Samsung does suck.

I bought my Samsung French door fridge/freezer in December 2011. It remained in good working order for about a year, giving me a supply of ice. Then the ice maker fell apart about and a few months later I noticed ice accumulating under the produce bins making the drawers impossible to open. Removal of the ice solves the problem for a month then the ice returns. Taking out the ice involves pouring in a lot of hot water; the task is annoying and not a good use of my time at the weekend. I will have to continue this task however as I cannot afford a new fridge and getting a repair seems to be useless according to other reviews.

We purchased a side by side and for the first year it worked well. Then this rattling sound started up and the temperature rose within the refrigerator. Called Samsung and they said they would send out a repairer at my cost since it was out of warranty. They sent out A&E who said there was nothing wrong and that the sound is normal and the temperature was fine (even though my food was spoiling), then tried to sell me an extended warranty for $200.00. When I said "no" they closed up the fridge and gave me a bill for $90.00.

My Samsung refrigerator is about 4 years old. Several times, it has simply quit operating. Most times disconnecting the power and restarting it has solved the problem. Yesterday it starting showing the error message "OF" which means it has gone back into showroom mode. This mode shuts the refrigerator down and is used in showroom situations to reduce power consumption. I researched the error code and tried all the solutions outlined on the various websites to no avail. I called a repairman and he indicated that the computer has failed and I would need to spend $600 to fix it. This was a top-rated refrigerator by Consumer Affairs. You were clearly misguided and should remove this appliance from your recommendations immediately. My last refrigerator was a Kenmore and lasted for twenty-five years with no significant problems.

Side by Side Refrigerator RS265TDRS is approx. 3 yrs old. Problems with ice maker freezing up and not making ice since I have owned it. Ice maker replaced one time during warranty, but I continue to have the same problem. Now the refrigerator will not cool, found that the back of the fridge was frozen and the evaporator fan motor will not work. Had to defrost refrigerator with hair dryer. Just read all the reviews with the same complaints. Wish I had read the reviews before buying, but I will not make the same mistake of buying from Samsung twice. I am ready for the class action lawsuit.

We are totally dissatisfied with Samsung's French door refrigerator (RF26VABWF) and totally frustrated with dealing with their appointed service representative - Lakes Electronics. We purchased a French door refrigerator December 2008. By March 2012, the refrigerator stopped cooling. Between Lowes' service company and then Samsung's factory service unit (Lakes Electronics) it took three trips and $570 dollars to get serviceable.

I bought a Samsung refrigerator from Lowes in 2010. In late 2012 I noticed a little rust at the bottom of the water/ice dispenser. I thought at first It was externally caused. When it became obvious that it the pan itself was rusting, I called Samsung Customer Service and explained the situation. After explaining the situation, the CSR left the line for a few minutes. When she returned she suggested I buy Bartenders Friend to clean up the mess. When I asked how I could prevent the rust from returning, she seemed confused, said she had solved my problem and hung up.