Samsung Refrigerator

My husband and I purchased a new home July 2016. Kitchen had brand new appliances. We already had a repair done in Samsung dishwasher in which took over a week to get repaired. That was only after 5 uses. December 23, 2016 my refrigerator failed. Lost everything. Called the customer service at Samsung because they are brand new appliances. They should not be failing. The few people that I spoke to were not able to help get someone out. Spoke to supervisor. Got a local repair to come out that Friday to tell us what we known it was the compressor. It's a holiday weekend, company was coming and a baby in house. Samsung certainly did not see our frustrations. The guy at repair center said it will take 3 to five days for part to come in. That brings us to the middle of the week. Called repair center said it may be in Friday.

I'm now just starting to deal with Samsung and what a disappointment. My icemaker is not making ice very fast and never has filled the container. I get about a half sandwich Ziploc bag full after 3 days. The fridge is only 4 months old and I have spent almost a month of that running test that they are having me do to try to fix it. Now it looks like they want me to send a part from my freezer to them to look at on my dime. That isn't going to happen. As far as I'm concerned they can come and fix it. I don't have the means or even know if I'm sending the proper part to them to fix, Not to mention, I'm not going to take a chance on breaking something taking it apart.

I bought the Samsung French door refrigerator last Thanksgiving and it has been nothing but trouble ever since. The ice maker clogs and the refrigerator will not hold the temperature I set. We have had a repair person here numerous times (bought it from Lowe’s) who failed to repair it and dented my refrigerator door as well. Much food has been spoiled. And now it is Christmas and we have no refrigerator we can count on. DO NOT BUY A SAMSUNG REFRIGERATOR!! You'll be sorry!! Thank God it's winter in Pennsylvania and I can keep my food outside. Hope the raccoons don't have a feast!!

I purchased a new refrigerator in June of 2016. The refrigerator was on back order and was received on July 2016, 1 month later. Purchased online from Best Buy. In December 2016 the refrigerator side stopped working. Called Samsung, ticket made, service ticket created, local repair sent to review. Tech said parts were needed and has received numerous calls on same issue. Fans seized and no cooling.

I purchased a Samsung Refrigerator last year. I didn't get refrigerator delivered till January and the ice maker stopped making ice. When I called Samsung they told me it goes from date of purchase so it is not covered. What poor customer service and I will never purchased another Samsung product ever again. I planning to contact the Better Bureau and any other government agency to complain. How can you not cover a product that was not even delivered to my home?

Broke down in a little over a year and Samsung will not help me at all. Paid 3000 thinking higher priced was better. Never again. And Samsung won't even send me replacement parts. Nor will they return my calls. Worst experience ever.

This very expensive 4 French door refrigerator (over $3000) quit cooling within 2 years of purchase, and Samsung is non-responsive. My story sounds like the same thing others are experiencing. Samsung supposedly scheduled service with an independent contractor to come look at it and he never showed up because no one ever told him -- they dropped the ball completely. They can't be rescheduled for at least 2 more weeks. I have been receiving the same line, ("it's not my department") from Samsung for every call I make. Meanwhile, my food is spoiling and I am hoping we don't end up with food poisoning from improperly cooled food. I paid too much for this one to run out and buy another. So we use. It is apparent that once Samsung gets your money they do not care. In my experience, this is a terrible product and bad company that should stick to making televisions -- not refrigerators.

We purchased a complete Samsung kitchen from HHGregg 4 years ago when we upgraded our kitchen. We've had issues with the ice maker freezing up almost since day one, but have continued to manually defrost. Now, here's the horror story. We returned home from Thanksgiving holiday to find our house flooded! Yep, you guessed it. The refrigerator was the culprit. It malfunctioned, and the inside of the fridge was literally filled with water! We had all hardwood floors, and every one of them has to be replaced, in addition to other repairs.

BOUGHT SAMSUNG FRIDGE & DISHWASHER FOR A TOTAL OF over three thousand dollars. Spent 2 hours with their service rep, to no avail, with no help. Except kept putting me on hold over and over. When calling & asking for help Kept me on the phone for more than 2 hours total. The fridge keeps freezing over in the bottom and Deli drawers, Dish washer leaks and replaced both flow meter replaced turbidity sensor both sensors in dish washer at a cost of over four hundred $$ for service & parts from Samsung and repair shop. So both still don't work and repair man coming again tomorrow for the 4th time at a other service charge.

Ice bucket didn't work. Two days ago they run. It didn't work. I don't have this refrigerator three months and started having trouble - lost all my food. Then the ice maker didn't work - came and put a new one in. Then the spring fell out of the ice maker changed it tell me they're coming out and never get here - don't call.

My light went out and could not get the bulb out. So I unclipped it and it was melted so I took down other light and same thing - just not as bad. Apparently Samsung has a lot of product fire safety issues. Check your refrigerator light sockets and let me know. I think this is is a huge issue and you can't tell unless you drop the lights down. It's hidden on top.

We bought a French door, bottom freezer, Samsung refrigerator in 2012. In 2015 it quit making ice. I replaced the ice maker. In less than 2 years that ice maker quit. I called Samsung. They said they could not do anything because the refrigerator was too far out of warranty. A $2000.00 refrigerator should not require ice maker replacement every 2 or so years. I WILL NEVER BUY A SAMSUNG APPLIANCE AGAIN. PLEASE SAVE YOURSELF A LOT OF TIME, MONEY, AND FRUSTRATION, AND DO THE SAME!

I had an old Whirlpool fridge, probably close to 20 years old and was still working, but I was updating my kitchen and wanted to update the appliances. I got a good deal on a stove and dishwasher and microwave, so I was left with the fridge. I went to Lowe's and bought a Samsung. Priced right and full of features and looked cool, boy was this a mistake. After 3 months and losing an entire freezer and fridge full of food, I lost all, probably close to $400 had to be thrown out. Samsung sent a repair technician to my house and he replaced the control panel, up and working again.

I had a very bad experience with the Samsung refrigerator. Within 3 years of time the compressor of the fridge conched out. We are in tremendous trouble currently. It's been 4 days and there has been no response from the company. They are just delaying it saying that the compressor is not available. I would suggest no one should buy Samsung refrigerators.

My Samsung refrigerator is less than 5 years old. The original cost was about $2100. So far, I have spent about $1100 to keep it working properly. I have had ice maker problems and control board issues. Most appliance repair companies will not work on the Samsung refrigerator. The retailers should help but good luck with that. I continue to be astounded at the standards and ethics of American business retailers. They know this product is bad but they continue to sell the refrigerator.

Do yourself a favor and never buy a Samsung refrigerator.

I have purchased a refrigerator of Samsung because that time I think it's good but I am wrong that time. There is no any product reliability and worst customer service in every parameter. Very bad experience. They didn't help for their customers. I already sent a mail to CEOs, technical dept. But there is no solution about my concern. Only 1 month ago warranty expired & they are not doing any kind of goodwill. Actually I learnt from this concern they don't want that customer again purchase their product in future.

I purchased a brand new refrigerator from Lowes September of 2016. A couple weeks later the ice machine stopped giving ice. I called Samsung and first they told me to reset the ice machine and wait 24 hours. I did that and that didn't work. So I called back and they told me that my 1 year warranty was over and I would have to pay them for service. I DON'T KNOW HOW A 1 YEAR WARRANTY CAN EXPIRE IN TWO MONTHS. It is December of 2016 that I am typing this review and I barely purchased my refrigerator in September of 2016. Either Samsung doesn't know how to count or the employees are high on drugs. This is so wrong. So I had to send my receipt to EFAX@sea.samsung.com and wait 24 to 48 hours. Well after a week of waiting I called back and they said that they never received my email. They are just trying to kill time for the warranty to really expire. DO NOT BUY ANYTHING SAMSUNG!!!

I want to share one of my WORST EXPERIENCES IN LIFE with you. If you really want experience non-professionalism and unethical attitude of the company towards customer grievances, then buy Samsung product especially Samsung refrigerator. I want to share a personal experience of non-professional and unethical attitude of this company, i.e. Samsung which is one of the top most brands in India and across the world. My refrigerator has been out of order for the last one and half months.

We purchased a 3 door refrigerator from Sears in January 2013. We purchased the 5 year extended warranty. The Sears repairman has been here 4 or 5 times. He replaced the icemaker once. Came back to fix the icemaker, which kept freezing up and leaking onto the dispenser tray. This leak caused our "STAINLESS STEEL" door to rust. It is still leaking and rusting more. We have talked to Samsung customer reps who told us it was cosmetic and not covered under our warranty. The repairman even told them it was not our fault. But, this did not help our plight. Will not buy anything Samsung ever again. We asked to have them replace our rusty door. Of course this did not happen.

Samsung Refrigerator RF 23HCEDBWW. Started having problems within six months with ice maker making noise and only giving crushed ice and water drips out of the dispenser constantly on the door. Do not buy Samsung refrigerator.

TWICE I have had a repairman come for the fridge. TWICE it was ice buildup. TWICE in one year. The third time it will be replaced with another brand. Because the repair is starting to equal another fridge! Samsung you make these and you can't fix the ice buildup problem? What the hell is wrong with you people? Do you not care? I'm a widow and can't afford a repairman twice a year to deice this piece of crap. When searching google for the problem there are a million videos about ice buildup. SO YOU KNOW THERE IS A PROBLEM. FIX IT!

When our refrigerator quit after 24 years, I was excited to receive our new Samsung refrigerator. The unit was on sale, but my particular unit had been mislabeled in the store, so the salesman gave me the listed price. Perfect! Well, less than 8 months later, the ice maker just quit - on the day of our Thanksgiving dinner. I read all the literature and watched the videos via the QR Codes. My husband and I both reset the ice maker and waited 24 hours. We changed the water filter, even though no indicator light suggested it needed changing.

Keeps freezing up. Had repair 4 times and now the company has no one to service it. My dryer just went out and it is only 2 yrs old and same thing - no one to repair it and the motor has a 10 yr warranty. Crappy customer service! They just keep telling me someone will call with accommodations. In the meantime I have lost tons of food and been without a dryer for 2 weeks. Not sure why Lowe's and Best Buy still sell these products when there is no one to service them while they are under warranty. So frustrated!

My 28 cf Samsung French door refrigerator with ice and water in the door has been acting up AGAIN. It was fine for the first year, then the bottom of the icemaker (above the ice bin) started frosting over. Luckily I had used Discover who honored their free year of extended warranty. The repairman replaced the control unit and said the problem had to do with the heater of the icemaker that heats the ice to let it release. $400 but Discover sent me a check. The problem started to reoccur several months later and now, 10 months later the icemaker is once again not dropping ice because it is blocked by frost. The ice is not as hard as it should be and I get water out of the icemaker before I get ice. The fridge is set at 35, but is 40 on a thermometer.

Discovered ice machine was not working properly on newly delivered refrigerator the first day in use. Contacted warranty division for repair and promised contact with 48 hrs. After 2 days without contact and again called warranty service. They reassigned repair ticket to another company. After another 4 days without contact I again called warranty division and was issued a new repair ticket number to yet another repair company. Was contacted by Samsung Tracking Service to check status of repair. Upon hearing that no contact had yet been made by repair company. Tracking Services said they would expedite repair order.

Just purchased less than one year ago. After 3 months the freezer frosts my things so badly I can't identify what is what. Then the ice maker stops making ice from time to time. I called and they sent out a service guy. He said it was normal. I accepted that but then it got worse. I called Samsung cust. service and sent them pictures. They said I would be able to get a replacement fridge. They gave me a reference number to give to Best Buy. I did that and Best Buy said the number did not work. Whatever that meant. Since then I have called every month for 5 months and they always give me a bogus number. Yesterday I called again and they said I would be getting a call from their executive customer service center within the hour with a correct number. I never heard from them. Samsung has lied and lied to me and given me the runaround. I will never buy a Samsung product again.

After 7 months of having a new Samsung refrigerator in black stainless the finish began chipping. When I called Samsung they said it was not covered under warranty. Agreed, but this should not be a conversation I had to have. They are not willing to stand by their product or their customers. They told me I could pay to have it repaired. Will never buy Samsung again!!!

We had purchased a Samsung fridge with bottom mount freezer. After the first year it started leaking water, there was no ice or water maker, the digital display started malfunctioning and huge ice build up in freezer bottom. Called about it, nobody would do anything for me. Emailed a few times and responded with an automatic response talking about my dishwasher, when I emailed about my fridge. Very disappointed with customer service, and the quality of their appliances.

We bought this fridge in 10/2008 when we remodeled our kitchen. The valve has been leaking a while according to the insurance adjuster who denied our claim because of the length of time it leaked and because the valve is defective we are now looking at having to replace valve, floor 2 cabinets and some subfloor. We bought this appliance knowing it would be great. We have many Samsung items and like the quality. But we are disappointed that this happened. We are struggling with life as it is my husband was diagnosed with Arachnoiditis in 2014 and had to go on disability. In June 2016 he had a brain stem stroke and I had to quit work to care for him 24/7. So coming up with the money to repair this while leaving off of disability will be rough. But I don't want my fridge to fall thru the floor. Help is needed, requested and prayed for.

We bought a Samsung RF26J7500SR 3 door refrig eleven months ago. WHAT A POS. The refrig compartment fan system keeps freezing up (repairman said it's an inherent design error! ), preventing it from staying cold. We threw out everything inside on Labor day as all the food spoiled waiting the 12 days for the repairman. Then I was told we had to reschedule since the refrig needed to be unplugged for 48 hours for all the internal ice covering the fan blades to melt. On the return visit days later parts were replaced and a factory anti-freezing kit installed.

I bought a whole 4 piece Samsung kitchen appliance set which the oven element burnt out. Samsung didn't have any suggestions. I had it fixed. Samsung was no help. Now a few months later today being thanksgiving the fridge RS25J500D stopped cooling. Come to find out it lost all its refrigerant. I call them up. They dummy up again. Now I have to figure out if I'm going to get it repaired. I'm not rich. I paid $3800.00 for the 4 pieces. I would never ever in this lifetime recommend Samsung products or purchase them. They don't care and they don't back up their product. So that's my story. I hope they go out of business. I work hard for my money. I am so pissed off right now.

Got fridge delivered and moved it in two weeks later due to remodel. No ice. Called service center again and again and each time given instructions on resetting the thing. Nothing. Then finally got service ticket and supposed to get call. No call. Called Samsung back. Said allow 48 hours for the call. 72 hours - no call. Still waiting on call. Samsung confirms ticket number and contact information. Service people on the phone treat you like an idiot. One guaranteed me that changing the temperature on the ice maker would solve the problem. Another told me the wires on top of the door hinges were the problem. Reset the icemaker about ten times. Water in the door is fine. Another one said it was not getting water. There is only one water supply line. Another said maybe the unit is not level. What bull that was. Nothing works.

Purchased: August 2015. Samsung side by side with dual cooling, ice maker, high end. Best Buy is promoting these with a vengeance. Within two months of purchase, I called because compressor was making hard rattling noise. "Yeah, they do that," said the technician. Called a second time about 6 weeks later because noise did not improve, only got worse. "Yeah, they are loud aren't they," said the technician, "but it is cooling, right?" Fast forward to October, 2016. This refrigerator can be described as: 1) "Ready to launch", 2) "A Mack Truck idling in my kitchen", 3) "a flat head V-8 without oil" - Granted, these are hyperbole, but the point is, this is a refrigerator guys, not a power tool. Not only exceptionally loud but the thing runs constantly.

My fridge is only a little over a yr old and ice maker has gone out and cannot adjust freezer temperature. Everything is frozen solid! And when I changed water filter, water came out and flooded kitchen. Cost to repair is about $500. 00. I'll NEVER buy a Samsung product again--buyers beware.

We recently put an entire modern kitchen and addition on our home. At that point given we had for many years used Samsung we upgraded the white GE appliances to Samsung in our home as they were here when we bought it. We bought a new French door bottom drawer freezer fridge, pretty much top of the line at Home Depot. We bought the matching microwave model #ME21H705MQS/AC, and lastly also the matching stove with convection, steam cleaning. The fridge was delivered first and it would not shut off and was very loud to a point were it interrupted conversations. After following their processes and after the technician came and he agreed something was very wrong, we had to them go through their executive center who literally after 20 minutes told they would sent our request for this 4 day old fridge to their engineering department to see if we qualified to have to returned.

The ice maker is a standard size and tends to produce ice adequately. HOWEVER, BE WARNED that Samsung ice makers are very poor quality. They tend to dispense crushed ice even when you don't want it. They definitely dispense broken bits of cubes constantly. I have contacted Samsung about this issue and their attitude is "well, that's just the way it is, too bad". It's a shame that a $3,000 refrigerator comes with such an inferior ice maker and even a bigger shame that Samsung thinks it's okay to sell you a fridge that spits ice in your floor every time you use it. Their customer service department said that if they send a technician out to look at it they will bill me because they don't consider this a defect. Huh?? Be informed before you buy a Samsung product.

Bought the brand new RF22K9581SR refrigerator with the computer panel in the door. Paid over $5,000.00 for it and I have never seen anything that scratches so easily. It is a beautiful refrigerator but even the glass pressing against the water dispenser lever scratches it. Shows all traces of fingerprints. You would think for an appliances that costs over $5,000.00 they would pay attention to that. I called Samsung and the agent did not even care.

In July 2016, I purchased a $3000 Samsung Refrigerator. It was noisy from the start and still is. I bought it from Home Depot who blames Samsung. Samsung blames Home Depot. More than 4 months later and 3 service companies, it still isn't repaired. I will never buy another Samsung product let alone a refrigerator or God help me Galaxy phone. All they had to do is replace my unit but they are too cheap to do so. YOU HAVE BEEN WARNED!

I am not one to write product reviews but am so disappointed with my Samsung refrigerator. We bought our French Door Samsung refrigerator 2 years ago from Home Depot when we built our home. I loved it!!! Then about 3 months ago the refrigerator showed problems with cooling and the lowest temp we could maintain was 44 degrees and often cooled at 46. We had a Samsung certified tech come out and work on the refrigerator and he found coolant leaking. After a call to Samsung, Samsung told the tech the refrigerator could not be fixed. Now we are waiting Samsung's final decision as to what will be done. With Thanksgiving next week looks like I will be out buying a new refrigerator and it will NOT NOT NOT be a Samsung.

Samsung has got to be the WORST appliance manufacturer. We purchased all Samsung appliances, after our kitchen remodel. To date, we have had to replace the microwave, and now have to buy a new refrigerator. Both broke months after warranty.

I bought the Samsung French door, stainless steel refrigerator 2 years ago. It makes really loud noise and the ice machine ices over and we have to scrape ice dams weekly to get some ice. It doesn't deserve 1 star.

I hope you all do not consider purchasing Samsung products. We purchased a dishwasher, refrigerator, and microwave in August 2015 from Home Depot. Recently the shelves in our freezer Model # RS25J500DSR/AA are falling from the guides. The shelves are not overloaded. Called Samsung... No help, said it was out of warranty. Asked me to call parts dept. I did and received the SAME SHELF!!! How in this world can I be the only one with a defective freezer shelf??? PURCHASE ANOTHER BRAND...

Samsung Refrigerator RF4287HA. I am so upset with my refrigerator. My husband and I had our LG refrigerator, which was purchased in 2010, replaced with the Samsung one after we noticed that the inside cabinet was cracking all across the unit. We reviewed the reviews at the time the Samsung fridge was considered... We found great reviews...however, our experience has been nothing but. Our ice maker sticks and has water dripping off of the back, causing it to freeze over, the left side freezer door keeps freezing over with water causing it not to stick to the unit upon closing. We have had the back freezer wall unit replaced, the freezer door rubber replaced, the ice maker parts replaced, and guess what? It is still experiencing the same issues.

Unfortunate, I had a very bad experience with my Samsung refrigerator that I purchased in Best Buy, 5 months ago. The First 3 months it worked perfectly, but after that, it started to do a terrible noise. Is like you have a truck inside the house. I called for a service and they came. At First the guy said, that it was the condenser. Then, he started to move the refrigerator back and forward, adjust some nuts in the back and left. The noise was better for almost a week. But it came back. When I called, I had to stay in the phone about 30 minutes, and the guy who took my service request, and was ready to send me somebody, suddenly said that I have to send a video with the noise, because it is a NORMAL noise.

Will never purchase another Samsung anything. Purchased 28 cu ft refrigerator year and half ago. Problems w/ the ice maker from the day I purchased. Same as other customers - ice maker noisy and would freeze up. You call Samsung and they walk you through everything you have already done and then refer you to another number that will get back to you. When they do they leave a message to call back to the original number. Called again and was told I'd be referred to an authorized repair dealer. Then notified 3 days later that there was none in my area. I did some searching and found one who stated they were. They came out the next day and found the problem (definitely Warranty) but fridge was over year old. I had been dealing with this problem since I purchased it and was told noise was normal.

Samsung RF32FMQDBSR fridge won't cool, freezer fine - Paid over 3K for good looking fridge. We had a $300 fridge for 16 years that kept our food and beverages cold without a single problem, so I did not think it possible for a refrigerator to not do the very things it exists to do. But Samsung cracked that nut. Ice maker immediately made ice dam at back of drawer and froze the ice bucket in place. 5+ service calls on a brand-new fridge, never got it working. Tech said we could keep trying but it was a design flaw. Used cardboard and duct tape to seal it off.

Purchased a french door model in 13 that has worked great. Never missed a beat, no complaints. Based on this success bought another more expensive with cold door in Nov 15. Last week which is early Nov 16 the center drawer control panel failed to respond to input. Samsung did send an authorized tech out that diagnosed the issue and had to replace the entire drawer which is currently on order. That is a big fail to me. Replacing an entire drawer vs the panel is poor design and worse poor reliability. This refrigerator has hardly been used.

I will never buy a SAMSUNG appliance ever again. I purchased a refrigerator. So I wound up with a lemon. I have spoken to at least 6 or 7 different people the ones that have not resolved any of my issues with the fridge...I even asked to speak to a supervisor and they told me that there was no one available. My freezer was making a horrible sound and the refrigerator part is not cooling properly. I keep getting a run around and no one can give me a straight answer. It is horrible. I paid over a $1,000 for this not even a year ago. They are liars and rude and their customer service people don't know what the hell they're doing. I hate them very BAD BAD BAD!!! EXPERIENCE I'VE HAD TO SEEK ANOTHER COMPANY LIKE SEARS TO COME TRY TO FIX THIS JUNK refrigerator. Let's see if they could fix it!!!

My wife and I purchased a new 4 door Samsung refrigerator from Home Depot. Upon it being delivered we noticed that the water on the door came out very slowly. We contacted Samsung over and over again. They told us an authorized service provider Precision TV would come over. They promised to come and just failed to show up. I fixed it myself and then contacted corporate, for reimbursement. They told me that after 2 months of being patient I should have let their provider fix it. (The ones that never showed up).

I also have been disappointed with their product. The icemaker always freezes up. When you call them they tell you to find a Samsung dealer to repair it. The first time it had a broken seal, but it was under warranty. The next two times, it was fixed for approximately two months. Now it doesn't work at all. I will never buy another product from them again. This refrigerator was expensive.

We purchased model #RF263BEAEBC and immediately had problems with the ice maker. It would leak water every time we used it and the ice would come out soft and mostly broken. After 5 service calls and a complete ice maker replacement during the 1 year MFG warranty, Samsung said there is nothing else they can do and left us with the same problem. Now the refrigerator is 1 year and 8 months old and is very noisy when it comes on and the ice maker problems are still there. I will never buy another Samsung product again. They DO NOT stand behind their product and make things right!

I have never been as disgusted as I am with Samsung appliances. I purchased a new stove and refrigerator about four years ago. It is now time for me to replace both appliances as they are falling apart and do not work properly. I have called Samsung customer service several different occasions. They are not helpful. You're on hold for 20 minutes to be told "you need to call another number." I feel as though they should stick to making stereos and televisions. That's all they're good for. I will never the rest of my life purchase another Samsung product period!

We bought the refrig cause Samsung was great on Electronics. We just wanted a refrig that would make ice cubes. We are seniors raising grandkids... but doesn't work. We have to make ice cubes in a tray.

The ice maker stopped working within a few days after owning the refrigerator. It freezes up requiring the ice maker to be removed and thawed out. This has to be a common problem with this refrigerator as it works for a few days then the problem repeats. I would not recommend buying any item from Samsung as I think they are just interested in ripping people off and not standing by their products. They got caught with the cell phones but appliances are harder to claim damages even if the damages are clear design problems.

I bought the RF263beasr/aa. Junk, junk and junk. Problem is plain and simple and should never occurred on a new Fridge. Icing problem on the back at the point that you can hear the fans hitting and scraping the ice. And the Ice maker also develops ICE. Read instructions and forums and I leveled the fridge. I made sure that the gaskets of the doors are fully closed and the gasket of the ice maker fully closes and seals the ice maker when door is closed. Fridge is 3 years old and it still has the same problems. I have to get the ice maker every month and use my hair dryer to deice the ice maker. I also once a week I force a defrost cycle plus turn the fridge off for 4 hours to let the coils defrost. My old previous fridge was a GE 15 years old. Nothing wrong with my old fridge (NOTHING, no ice maker problems nor icing problems).

Purchased 3 samsung appliances in 2013 and within 1 year the refrigerator has needed to be defrosted every 2 weeks as it freezes up and the water pools under the crispers. Was 2 days past warranty so therefore I needed to find a repairman to fix and absorb the expenses. Tried calling several appliance repair companies and none were willing to work on samsung products. Still am defrosting every 2 weeks. Have ordered parts online for it and replaced but nothing seems to solve the problems.

The dishwasher repair was so expensive I elected to buy a new Kenmore. The refrigerator nightmare has been going on for 3 months with Samsung customer no service. These people jerked me around for 3 months (over 20 hours talking with them to fix the problem). My advice is do NOT allow Samsung to send out a repairman. Samsung will tell you it's covered (as did the repairman) but when the job is complete you will be charged. I then got stuck with a large bill. If yours breaks call your own appliance repairman and save yourself your sanity. Samsung is a greasy/sleazy company selling beautiful but poorly made appliances. I will never buy or recommend their products.

I purchased a really expensive model in April. The ice maker broke two months ago. I have been trying to get it fix for two months with no luck. They keep giving me the run around telling me that they will call back within 48 hours and they don't. I have left messages all the way to the Executive Customer Relations Dept and NO ONE calls back. They told me Comtech (321-332-0830) had my case and I am TIRED of leaving messages for them as well and they don't even answer the phone. WORST customer service EVER!!! Needless to say, refrigerator is still broken.

We bought our counter depth refrigerator in May of 2015. After six months the ice maker stopped working. We had a Samsung service person come out to fix it. He informed us that he had numerous calls about this type of ice maker and it is one of the worse design he has seen. I have tried contacting Samsung many times about this ice maker for this model and never heard anything back. I wrote several more times and received nothing back. Now with all their phone issues I tried again and of course got a blah blah blah letter that was completely useless. I wrote back stating that I've done everything on their list. This letter wants me to use their Samsung people to have it serviced.

I have the Samsung RS265TDRS side by side refrigerator which I purchased 8-11-10 from hhgregg. I purchased a 5 year warranty with it at the time. Since the purchase, within a week I started calling for service. They replaced the display, ice maker, main control board, evaporator fan twice while it was in warranty. Since the warranty ran out in the past year I have replaced the evaporator fan and have had to remove and defrost the coils in the refrigerator twice and open the drain in the pan on the freezer side. Right now I have the icemaker pulled out and the water turned off.

I have been reading reviews and I have all of the same problems. Talked to Samsung twice and they just don't care. Besides telling everyone I know I have also filed a complaint with the Ohio State Attorney's Office. Probably will not do any good but I felt better for about an hour. I will never buy ANY Samsung product. Maybe next I will print flyers and put them out in every Samsung product I see. You've heard that saying "don't mess with a senior citizen".

We purchased a set of Samsung appliances three years ago. One year ago the computer board of the dishwasher broke. We had to replace the entire dishwasher - after only two years. At less than three years, the handle broke off the microwave. AND the refrigerator quit working. The fan and thermostat had to be replaced for a cost of over $350. This is all in less than three years! It is almost more than all the appliance repair we have had to have in the last 40 years.

At first the ice maker was the only problem. That happen about 6 months after we bought it. And the noise of the ice dropping (when it did finally drop, most of the time it was just stuck and tapping loudly) it sounded like a crash in the house. Next the repairman ordered a part that would fix it. It did not. When we called him back he said Samsung does not provide a repair manual and not many people have luck getting the ice maker to function properly. Then the whole control panel went out. I can not find a repair man to even come out to work on it. The food in the refrig. is freezing and the food in the freezer has so much frost on the food we can not eat it. I have read many complaints of the same issues. IS ANYONE INTERESTED IN STARTING A CLASS ACTION SUIT? I believe we have lots of people with these issues and the only solution is to replace the refrigerator. I CAN'T AFFORD TO WASTE THAT MUCH MONEY. HOW ABOUT YOU?

Bought fridge July 1, 2015. Bought extended plan. 9/13/2016 started making motor noise. Repair came 9/21/16, said it was motor. Part has not come in as of 10/31/16. On 10/28/16 freezer stopped working. Lost freezer contents. On 10/30/16, freezer motor and started running again & got cold. Still a loud running noise. Repair can't come out until 11/2/16. But they still have no part. I am very unhappy. I will NEVER purchase another Samsung appliance again. Am letting all my friends know to stay away from them too! Over a month to fix a year old fridge. Unacceptable.

I am a fan of their tvs so thinking 7 years ago I would buy this Samsung 3 door refrigerator. Well my story is the same with ice maker not working and then it freezing up on the evaporator fan except I went a little longer than some of the other reviews. Very disappointed with Samsung and their appliances. I made a big mistake and bought a washing machine and had the repair man out for that within the first year. I hope people will read and learn from my mistakes. Don't buy Samsung appliances. Buyer beware.

I bought the side by side fridge in 2011, and it never gets cold and some yellow stuff on the freezer bottom. Called Samsuck out. They told me there was nothing wrong with the fridge but he also found a crack in the bottom of the freezer. I asked him "why does the fridge when it's turned down as far as it would go but would not get it cold cold like my Whirlpool did and my Kenmore elite did?" He said that's the way Samsuck does their products. I will never buy a Samsuck anything ever again. Whirlpool all the way. I'm tired of import cheap ** products!!! Now it's time for a new fridge. What a waste of money. Thanks Samsuck.

I purchased the 28cu ft french door on 7/18/14. I purchased the Samsung Protection Plan on 10/31/2014. I never had to use this extended service plan until 10/20/16 because the refrigerator failed to keep food frozen and the fridge part had gotten up to 60 degrees. I called the Samsung service line at 1-800-726-7864. I was questioned about how I was using the unit (was it level, did the door seals have dirt on them and all kind of stupid questions). I was given a service order **. I was told it could take up to 1-2 business days for a response.

Within the past 2 years, I had technicians came to my house to service this fridge 3 times! Each time it costed me $250! The coil in the back panel simply froze up and cause the fan to stop spinning! And the temperature drops! I can't believe I did not do enough research before getting this fridge. Please avoid buying anything from Samsung! They are not responsible for their issues and there is a class action lawsuit currently going on with them.

This refrigerator - which is gorgeous - stopped working exactly 45 days after installation. A repair service sent by Samsung said it was repairable but it was too a job for them and recommended replacing it. Despite this, Samsung will not stand by their product and they refuse to replace the refrigerator. We are now approaching THREE weeks of no refrigerator. Samsung customer service is a nightmare. They should be ashamed - so disappointing. We strongly recommend NOT purchasing through Samsung and instead use a more reputable company who will ultimately stand by the product and the consumer.

We purchased a beautiful Samsung refrigerator that died - literally died within 45 days of purchase. Samsung has refused to replace the product and instead requested a repair service evaluate the refrigerator. Repair service RECOMMENDED by Samsung reports this is TOO BIG a job for them and have recommended replacement. Samsung REFUSES to do this. What business does NOT stand by their product. We have now waited two weeks for action by them - no response. We DO NOT recommend this company! AWFUL customer service!!!

Have bought (FROM BEST BUY) the Samsung Family Hub Fridge 3 weeks ago. (SERIAL # 08EM43BH300343N. MODEL CODE: RF22K9581SR/AA) We tried to connected it to our iPhone (6) after downloading the apps. It didn't work. We called Samsung VIP Number & they promised that a technician will contact us... to no avail. We have been calling & calling again & after our 10th attempts, we were said that this product is new on the market & that Samsung Technician are studying the case.

Paid for a Samsung Refrigerator. Picked it up from the retailing Store 3 months later. I was given a Pickup invoice on which the Retailer indicated the date of sale and the date of pickup. However, the unit developed some problems. I called Samsung (Manufacturer Warranty). They insisted that it was over one year I paid for the unit and as such was out of warranty. I went to the Retailer who gave me a letter and also wrote Samsung to clear the air on this issue. The letter clearly outlined the day I reserved the unit and the day I picked it up and asked Samsung to extend to me the warranty from the date I picked up the refrigerator.

Bought our Samsung RF23J9011SR/AA refrigerator approximately one year ago. Ice maker malfunctioned. Samsung seemed familiar with the problem. The repairman mentioned a design flaw with regard to the small fan. They did quickly repair the problem for hundreds of dollars. It seems to me if they knew of the design flaw they should make the adjustments at their cost.

I bought a side by side fridge. Had it 7 mos and the freezer worked but the fridge didn't. It was not cooling at all. I called Samsung. It took them 5 days to come out. When repair guy came out I asked him "why does Samsung have so many bad reviews?" He said the side by side are notorious of having problems. Bought a Samsung Washer. Nothing but problems with it. The service tech has been out 4 times and still have not fix the problem. I DO NOT RECOMMEND SAMSUNG PRODUCTS AT ALL. Do your homework. By the way the fridge was 1,900.00. Not cheap.

Freezer keeps frosting over and leaks water onto hardwood flooring causing it to need replacement as well. Cannot get support from manufacturer to repair the faulty product. Stay away from Samsung appliances.

I purchased model RF260BEAEBC/AA in June 2105. Now waiting on my 5th service call. Each call requires 1-2 week wait for service. I have had two compressors and expect another. All my food is lost yet again. Samsung tells me they never replace as long as they can continue repairing. I am so frustrated. I cannot afford a new replacement and have now considered getting a good used one on Craigslist. I paid thousands and cannot get a working refrigerator.

When purchased my new kitchen for my wife 3 years ago, we were big fans of Samsung. The fridge was beautiful. We got it from Best Buy along with the Flex Duo range in SS to upgrade from our old black appliances (Kenmore, French door). We had warranties on everything and thought we'd be safe. Never expected to use it as much as we did. Two times in three years of ownership and then being disabled vets, I was tending to my wife in the hospital and missed the warranty expiration date by one day and Best Buy refused to restart it. Probably because of all the problems they were having with the fridge.

Undependable. I am beyond angry, I just lost over $200 in food because this stupid fridge just stopped working while I was away, all because the filter change indicator was on!? They have designed the fridge to indicate that the water filter needs to be changed every 6 months like clockwork, the indicator light does not actually tell you if it's dirty it just happens at 6 months. So when this indicator light is on, the fridge and freezer won't work. So mark your calendars and try to track when it's going to happen or you'll lose all your food too.

Samsung Model RFG297HDWP/XAA. The unit is a three door bottom freezer I purchased in November of 2013 from Sears. I had the ice maker repaired once and then replaced. It is Junk and a terrible flaw in design. In addition the Fridge has shut down at least Three times for no apparent reason. I came home one evening and opened the door to find the lights working but it seemed warm. I have two thermometers installed which showed the interior temp at 60 degrees. I opened the freezer drawer and that was also not cold. I hit the Digital display and it showed the set point at 36 and after a few seconds flashed the actual reading of 60 degrees - Freezer flashed a reading of 30 degrees.

We purchased the Samsung 3 door refrigerator in June of 2015. It started leaking water in July of 2016. Samsung's recommended repair company in our area has been to our home three times. Nothing they've done has fixed the problem. The water has been turned off and disconnected and the line drained. After three water (or something) is still leaking into the deli drawer and onto the floor. We filed a formal complaint with Samsung last week, the only response we've gotten is that it was received. The guy who left the message said, "You know, we're a little busy right now." I will never buy another Samsung product. Looking for a class action suit to join, and found this. Stay away from anything Samsung!!

We bought a French door Samsung refrigerator and have had it for 16 months. In the first 6 months it froze up and would not cool any food in the fridge. It was serviced for free as it was less than one year old. The entire cooling components were replaced. Less than one year later it did the same thing. Talking to Samsung was useless. They would not give any service for their product without charging. They were totally unhelpful and did not want to even hear that a 16 month old fridge would break down not once, but twice in less than two years.

As my husband and I upgraded into a larger family home, I wanted to leave our plain old, basic, boring kitchen appliances behind. Big mistake. We spent over $2,000 on a beautiful looking Samsung 4 door fridge only to be so disappointed. Just after a year of having it, the motherboard went. Because there are no service reps in our area we would have to pay for a service person to come an hour out of town to fix it. A local service person told us to not even bother - Samsung is apparently notorious for having their electronic components of their high end appliances break.

Samsung fridge SR320MLS purchased 3 years ago at Noel Leeming Manukau, NZ. But after a year and a half I found out it's left and right both inner shell hook for vege bin is broken at small coin size and Samsung has replaced it to new one, it was smooth and good. But a year and a half now from replacement,

exactly same place of left and right inner shell is broken at small coin size but this time Samsung service NZ, they wants to stick some patch on both side of broken inner shell. Imagine about it I've paid $1,134 for good look stainless fridge for good fresh stuff for my kitchen but do I have to use broken shell fridge with ugly patch because of I've choose weak and wrong product, that seems like a manufacturing fault? Are you happy at all? Of course not!

This 3 door Refrigerator started leaking just after the warranty ran out, age 1 year and 4 mo. The company refuses to pay for any repairs or parts needed even though there are already over 2000 complaints about the appliance. And, they are insisting I need to buy a 250 dollar extended warranty to cover the thing for any future repairs. I spent an entire afternoon trying to do so making phone calls to numbers they furnished only to finally be told I need to go back to Home Depot to purchase the warranty. Samsung should be sued.

Purchase Samsung, model RF266AEBP/XAA, 3-door refrigerator November, 2012. January, 2016 it started making this noise that got louder and louder. At which point it stopped cooling properly. Went online to find out it was the cool and I wasn't the only one. I called Samsung and was informed my warranty I purchased was up. Told them this was a manufacturer's problem and they needed to fix it. They said they could send out a service tech, but I would have to pay for it. I was outraged. The only thing, I replaced my GE appliances I had for 15 years never having a problem with them, just wanted to upgrade. To my dismay, I downgraded! Would not advise anyone to buy this product! Buyers BEWARE!!!

I ONLY GAVE IT ONE STAR BECAUSE I HAD TO!!! We bought our Samsung fridge model number RF263BEAESR/AA from Best Buy. We have had nothing but problems since the delivery. It consistently makes the loudest most annoying buzzing noise. We called the warranty department to have a tech, Young **, from NISI. The first order for repair was completed, by basically putting a bandaid on the hose to the condenser. This noise stopped for about an hour only to return worse. We set up for a second repair to be done. Same technician came out, took the back panel off and again put a bandaid to muffle the sound. Again the fridge made the buzzing noise, only this time it was so loud that you could hear it from our bedroom. This would be the third repair done in order to attempt to cover up a piece of ** product.

Bought brand new on 8/9/2013, within the first 6 months the ice maker quit working and we could not open the ice maker. Samsung said it was due to a defective motherboard. Fridge was under warranty, they fixed it no problem. New this last week 10/5/2016 the fridge will not stay cold. It stays about 52 degrees. The freezer works fine, but the fridge not so much. Tried resetting the fridge like they said, power cooled it for 24 hours and it's still not cold.

Where do I begin. We bought the fridge thinking it was a high quality product. We were WRONG!! Samsung is crap! We started having issues immediately after purchase. Don't buy Samsung. They have no respect for their customers and will not back their product. If you do, here's what will happen. You will begin to hear odd sounds coming from within. The back of your fridge will begin to freeze up immediately. You will begin a routine of blow drying your icemaker every week... and still not have ice. You will call for repairs under your warranty with a deductible of approx 100.00. You will believe they have made it right. It won't be, because the warranty won't allow the correct parts to be ordered (ask your repair guy about that). You will again have the same issues as before... food will go bad.

I bought a new kitchen refrigerator, stove, dishwasher and over the oven microwave. All Samsung. Do not buy this brand. I wish I would have read the reviews first. The ice maker started freezing up in the first year. We are into our second year and it still has to be defrosted every week. What a waste of money. You would think that Samsung would make this right for all the customers that have had this problem. I have family members that have the same issues same brand. Ready to take a loss and get a different brand.

Bought a Samsung refrigerator and the lifetime on it was less than 2 years. The fridge got so hot on sides and on the top that you could probably cook on it. The inside was hot and the freezer was just chilly. I tried to call service and was not able to get any help. I had a service tech come out, was charged for the service, and they could not fix it. What a piece of **. They should recall all the Samsung fridges.

I bought all new Samsung appliances about 2 years ago and have had nothing but issues with every piece from fridge to dishwasher and stove. Many issues was during 1st year with stove element going out, ice maker quit working after 1 year, dishwasher leaks, inside of dishwasher plastic parts are melting apart. Worse experience ever and will never buy a Samsung. Whirlpool was never a problem prior.

I bought my Samsung 4 door refrigerator in 2014 and extremely regretting my purchase. I paid over $2,000 for a refrigerator that started to make loud noises after one year of purchase which of course was the end date of my warranty through Samsung. I had spoke to Samsung several times about the issue and nothing was done. I had Home Service Plus which I felt was not their job to fix come out seven times deeming my refrigerator unfixable. I also had a Samsung washing machine that exploded in my basement. My house is full of Samsung products and I wish I could return them all. Very disappointed customer.:-(

Well from all the other reviews, I guess there's no need in calling Samsung customer service. I have the same problem. Came home and fridge was warm inside. It was purchased in Sept. 2013. Guess I'm just gonna purchase something else. Instead of, giving my money to repair men for no good reason. Just to have the same problem down the road. I purchased fridge, microwave, and a dishwasher. Hope the other two work for a while longer!!! LOL. Anyway if you read this before purchase, DON'T BUY SAMSUNG!! Good luck to you!

Purchased a Samsung washer, dryer and refrigerator approx. 1 month ago. On 9-29 fridge and freezer stopped working while at work, thawed out and spoiled food. Fridge and freezer will not cool. Washer is also now listed as defective due to safety hazard. Frequent phone calls to Samsung has resulted in no resolution to this issue. I am constantly being told I have to wait 24-48 hours to hear from different departments. Today, I was told I have to wait another 24-48 hours to hear from someone in Refunds and Exchanges via telephone. I asked to contact them directly but was told they have no phone number because they are a "back office department". I expressed my displeasure and asked for my call to be elevated past Executive Customer Relations and was told that's not possible, they are the highest level of customer service.

We purchased a Samsung refrigerator in May of 2015. We had it 2 days and it wasn't cooling, so Best Buy brought out a new refrigerator. That worked for 2 weeks and then the freezer was not cooling. Everything melted and we lost the food. Samsung did repair it. Now the refrigerator is 2 months beyond a year of purchase and the icemaker has failed. We have had a tech here twice, he did not know how to repair it. Finally Samsung sent a tech of their own. Multiple design problems with the icemaker confirmed by the tech. We are going to have to pay for the motor in the icemaker. I don't know the cost yet as he is working on it now but he said it is not cheap. Samsung refuses to stand behind this piece of junk refrigerator. DO NOT BUY SAMSUNG!

Refrigerator started icing up in the back just after the first year was up. Got Samsung to pay for the parts but we had to pay for the service call. Now another year and a half later the same thing is happening and the service rep told us they have a fix for the first fix. We have to wait an entire week to get our refrigerator back to working order.

Had repairmen out 3 times, still the ice maker is not working. Samsung will not send a repairman again but offered to refund my money or replace. Been on hold for almost one hour now to find out what is happening with the replacement I requested. Now, after reading the ConsumerAffairs reviews I now want my money back. If I can get someone to answer the phone... Still on hold... Now I have to plug in my phone charger so my phone won't go dead. I don't give up easy. Still holding.

Making noise just after warranty runs out. Called CS their response, Tough ** out of warranty, found out it's the evaporator fan hitting ice build up, because the heater failed, common problem. Had to fix it myself. Also have never been able to get ice from maker without getting ice on the floor. Biggest piece of junk I ever bought. The 15 year old Frigidaire it replaced still works awesome in my garage. Lesson learned - no more Samsung.

Samsung refrigerators one of the worst pc of equipment one can buy and the after sales and service is just a way to fleece--- given a service number **. It's been a month after the guy took some parts out, no call nothing. This is after the fridge has been repaired 4 times in 4 years, the 1st repair within a few months.... they actually expect you to chase them. Welcome to Samsung world.

Samsung appliances have the worst quality I've ever seen. 3 of 4 kitchen appliances broke or replaced in under 5 yrs. Samsung support useless, really think dishwasher, refrigerator and microwave should all be recalled! Dishwasher never worked right, leaked, ran for hours and OVERHEATED to where I thought it would set a fire. 3 repairs tried before it got ran 5 hrs straight and door was so hot had to use a potholder to turn off. Lowe's replaced for free after Samsung refused. It was 18 months old and dishes never dried right from day 1.

Has anyone been able to contact and resolve issues with their Samsung refrigerators? Has anyone taken legal action? I bought my refrigerator four years ago from Sears. As I sit here typing this comment, my fabulous product is sitting over there broken! This makes the third time that the temperature sensor has failed and have lost all of my food. The second time the sensor went out, no one keeps these parts on hand and it had to be ordered from the manufacturer overseas. This ONLY took seven weeks to get here. Thankfully, I have a home warranty policy and they have repaired it.

We purchased the RF32FMQDBSR/AA 4 door flex zone fridge, from Conn's furnishings, in April 2014. We didn't even get 6 months of use from it by the time the ice maker quit working. I called Samsung support, if you want to call it that. They had me go through steps to defrost it and reset the ice maker. It worked for a few weeks, then did the same thing again. I tried to get them to send out a service tech to see if there was an actual problem, while the fridge was under warranty. They would not do it. They said it just needed to be maintained by us. I got tired of the run around from Samsung, so I left it at that. We can live without an ice maker, because by the time Samsung actually wanted to do something about it, our warranty had expired. Imagine that!!!

Same issue as others with the fan freezing up. This is a defect and should be recalled. There is no reason as a consumer I should be tasked with ripping the cover off every week and defrosting the motor. I have thrown out at least $2000 in food over the last 2 years. I have Samsung TV's, Phones, Microwave, Dishwasher and no issues. This side by side refrigerator is a dog. I am glad there are YouTube videos to explain how to fix this hunk of junk. Two years later and $1800 wasted at Lowe's this will now be the garage refrigerator freezer.

We bought a french door refrigerator (RF323TEDBSR/AA) in August 2015; In May 2016 the fan started to make a funny noise. In June the fridge stops cooling. Freezer works fine. We called Samsung, no complaints about the customer service, however the communication between Samsung and services provider is really bad. The first one said our manufacturer warranty was expired in March 2015, but we bought the fridge in August. Second service guy came over; very pleasant guy; changed the defrost panel. It has been exactly a month that they changed the back panel, and the noise from the fan going against the built ice came back. We called Samsung again yesterday, then I decided to check some reviews. I start thinking we made a bad choice buying this product. We have few others, washer, dryer, stove and microwave not installed yet.

I also have purchased a Samsung fridge. NEVER again. I have had nothing but trouble with it. Even with the extended warranty it is a piece of JUNK. After service call, too many to count, it still don't cool and has to be unplugged and set for at least 48 hours on almost a regular basis. If you call this a good product I beg to differ. I had saved for a LONG time to be able to purchase this fridge and it not only was a waste of my time, but my money. I would NEVER recommend this product nor purchase another. Samsung need to step up and make things right for those of us that have had nothing but problems with this product!!! Shame... SHAME on Samsung!!!

My French door refrigerator started forming ice about 18 months after purchase. Warranty is only a year, which is ridiculous when you pay that much for a appliance. I checked online for anyone else experiencing the problem. Most problems were with water under the crisper drawers which I hadn't experienced. I called Samsung and the first words the service desk said were, "We haven't experienced that problem before," which I knew was bogus because every person that called them said they said the same thing. Anyway after over 2 years of emptying my freezer and getting the ice out, I finally bit the bullet and called a repairman. I wish I'd done it right away.

If you are thinking about buying a Samsung refrigerator "don't". This is the worse product ever and I regret buying it. I purchased the product in 2013 from Lowe's, they were having a sale so I purchased the refrigerator, stove, and dishwasher. I have not had any problems with the stove but the dishwasher and refrigerator is a whole new ball game. First, there are the filters (which are not cheap) you have to buy every six months to a year for the refrigerator depending on how much you use the water dispenser. Secondly, the ice maker just one day stop making ice and this has been going on for about a year as I refuse to pay almost $500 to a repairman, that the Samsung customer service (who was rude) recommended, for a new ice maker for a refrigerator that I haven't had for that long. I can purchase another refrigerator for that price (I mean it's only been 3 years. My GE appliances lasted 10 years before I had problems with them).

Hi I am from chennai, India. I bought Samsung side by side fridge from Samsung store here. The model is RH77J90407H. From day one I have been facing issues and now I have to deal it legally. Please do not buy from Samsung stores. Visit the store for the features and benefits of various products, but buy from other Samsung dealers who also deal many brands. Samsung store people are hopeless after sales. Dealers other than Samsung stores put customer satisfaction first and help you in getting the refund or replacement. Within one year Samsung technicians have changed water dispenser unit, compressor, PCB board and main mother board in my fridge. Beauty is my noise problem is not solved but is more now. As a bonus four of fridge trays have broken during the problem solving process by technicians.

DO NOT BUY FROM SAMSUNG. What a horrible piece of crap from a reliability perspective. Love the design and layout but... The icemaker starting leaking water, the fridge is 18 months old and I know it is out of warranty so I called a repairman (a trusted friend). He came to the house and said "oh yeah I service Samsungs for this issue all the time, at least 5 or so a week". The icemaker and the auger unit needed to be replaced, $755, WHAT almost half the price I paid for the fridge itself. I looked online and the parts are over $400 at the cheapest place.

Bought the Frig from Lowe's in 2014. It started dripping water about a year in from the water/ice dispenser. The ice has never dispensed very well, and the consistency of the ice varies greatly without any adjustment of the temperate. And then a week ago a plastic piece falls out of the ice maker into my glass. It broke off of something. Now the ice maker is frozen, no more ice. I see that there have been so many problems with Samsung frigs with a class action lawsuit. I can't believe Lowe's has these lemon products on the floor. Is my model in the class action?

DO NOT BUY Samsung French Door fridges! I have almost $3000 invested in a fridge that gave little, annoying problems at first, but as soon as the VERY SHORT warranty was up, the ice maker problems got worse and worse... Dripping water out of the ice maker flapper door, slushy ice cubes, ice dams in the ice maker itself, taking 1 minute or so to drop out 3-5 ice cubes, odd noises, not making ice at all... You name it.

Bought a new Samsung. Refer 13 months ago and regret it so much. In the last 3 months, rust is growing around the water/ice dispenser. In the last week, there is no water pressure. With the filter out, great pressure but when a new Samsung filter installed nothing, no water. Junk. Never again.

We purchased the Samsung from hhgregg in Appleton WI as we were remodeling our kitchen and the refrigerator # rf260beaesr has not worked from the start. For making ice, we have called hhgregg. We had the extended warranty and they told us it's not their problem. We have to work through Samsung so we have called and on 5 different occasions received inaccurate information and the tech line of Samsung the repairman came out and thought we had a used refrigerator or malware refrigerator from the assembly factory as the cables were not connected and the coil for making ice was defective. He replaced it nicely. That piece of coil lasted one day and again we called the tech line and the repairman came replacement of something else and reset the refrigerator and when we came back from our 14 day vacation it stunk in the house and lo and below - all the food in the freezer spoiled. Over 250.00 of meat.

The new hub refrigerator (with white glove service) plus black stainless double oven range plus ultra quiet black stainless dishwasher plus black stainless microwave plus Samsung's latest washer/dryer combo plus 55 inch Samsung ultra HD TV plus Samsung 65 inch ultra HD TV plus a Samsung S7 smart phone all to update our home and all purchased within one week. "Oh, you are the first buyer of the Samsung Family Hub refrigerator and you won't believe the white glove service it comes with." White glove? They came out to measure the location and said "no problem, all will fit. Second floor, no problem we have the greatest delivery team." Well, the exciting day comes. The delivery team says they will probably scratch the ref if they bring it upstairs but they will try anyway. Final measurement from the white glove guy, "all good she will fit".

We purchased a Samsung side by side refrigerator from hhgregg in September 2015. In July, 2016, the refrigerator stopped cooling. The fan was replaced under warranty. The total time from first call to completion was 11 days. Freezer worked fine throughout. September 13, 2016, same problem. After two days we called Samsung service again since we had not heard from the repair service. We were told that they didn't have a service person available and would continue to try to find one. hhgregg has been unable/unwilling to provide service. Their attempt to "put us in touch" with a service company led to being returned to the Samsung service queue. I would give both Samsung and hhgregg 0 stars if I could.

I LIVE in Costa Rica, & bought my first Samsung product 15 years ago---a side-by-side refrigerator came with a 3-year warranty. In slightly less than 3 years, the electronic display on the door went nuts. I had crews taking my fridge apart every week. After replacing the panel/circuit board/wiring harnesses/entire door, they gave up & gave me a new one which lasted 7 years. When my fridge died, so did my washer & I bought another Samsung side-by-side which came with a free washer. I LOVE BOTH MACHINES, which perform perfectly & am shocked to see such complaints about the company & its products.

Continuously freezing up water gathering in crisper and underneath crisper. Thawed fridge out. Was good for 1 week. Happens again. I have had this issue for 6 months and the fridge isn't 2 years old.

I purchased a Samsung side by side refrigerator in August 2014, Model RF217ACPHN/XAA. In April 2016, the inside iced over and began making clunking noises. I called an appliance tech who replaced a burned out coil. In less than two months, the back of the refrigerator iced over again, and the tech made another house call to de-ice. In the meantime, the ice maker stopped working. The icing has become a problem again, and the tech says he needs a "main control," which he has been unable to order. I contacted Customer Service at Samsung to inquire about purchasing the part, but have received no answer. I am now defrosting the appliance and should know tomorrow whether I need to replace it or not. If I do, you can be assured it will not be another Samsung product! NO MORE SAMSUNG FOR ME!

Samsung refrigerator model #RFG237AARS, bought in 2012. I just found out... after buying 2 water filters from two different places - Lowes and Amazon, that samsung has redesigned the water filter and they no longer fit in this refrigerator! The DA29-00003G does not work with this model. The DA29-00003B does. They don't make the 3B anymore. I am out of luck to replace the water filter! I talked to customer service and was told that I should put a bi pass cap on or redo the whole setup so I can get the filter to fit. This is a lousy company. I will never buy another Samsung product. They do not care about their customers.

We purchased a Samsung French Door Refrigerator (no ice dispenser) a few years ago (It was built in 2011). We began to have problems with water/ice buildup under the cold storage tray since last Fall. We thought we must have spilled water in the refrigerator. It kept happening with increasing frequency. It became a weekly process to remove the cold storage tray and remove an inch of ice and water from the bottom of the refrigerator. It then became necessary to remove the water twice a week to prevent water from spilling out of the refrigerator all over the floor. Several members of my family started getting sick with what we thought was the stomach bug.

I need a freezer department handles for RF263AFRS Fridge manufactured NOV 2010, handles have grey plastic parts that go inside the fridge and hold handle by screws. Handle is not broken, it just cannot hold to the fridge anymore because of the broken parts on both ends. I spent 3 months looking for these parts. Called Samsung and the phone #s given by them, no one has these grey plastic parts. Wrote Samsung customer care email asking for help. They got back to me with template saying I should call their customer service (I know the phone # by heart already!). It's been a few months now the fridge is broken. I have difficulty accessing the freezer because of it.

Samsung model RF25HMEDBSR/AA, 2014 Sounds like I have the same problems a lot of others have had. I bought this fridge because I liked the looks of the beverage drawer, having the freezer on the bottom and my food at eye level. I didn't know the problems that were coming with it or I WOULD HAVE NEVER BOUGHT IT. I've replaced the ice cube drawer because it cracked. Ice jams behind it constantly even though I read and follow ALL instructions. Water leaks out the front and stains it up and leaves a puddle on my floor. It makes a whining noise like a puppy for the first year. The motor is loud when it kicks on. I stopped running to the window to see who pulled in the drive (no joke).

I purchased a Samsung RF323TEDBSA three door refrigerator February 2013 and have had terrible issues with both ice makers and front door water dispenser and overall think the stainless finish is impossible to clean. The front door water dispenser always drips down the front of the refrigerator requiring constant cleaning and absolutely nothing cleans this poor quality of stainless. I have tried everything!

We bought a Samsung French Door Bottom Freezer Refrigerator and it started freezing up behind panel in refrigerator part. It leaks water that overflows onto kitchen floor and makes your cold grocery items freeze up in back of fridge. You will have to pay hundreds in repairs and if you need questions answered about problems be prepared to be put on hold on phone and then talk to someone from India or Pakistan that you can't understand. Samsung refrigerators are nothing but CRAP and they need to be Sued.

On 8/29/16 we purchased the 25 cu ft French Door with External Water & Ice Dispenser, Model Number: RF263BEAESG/AA Refrigerator in the Black Stainless finish. Delivered 9/3/16. We purchased this high end very pricey fridge, a high end matching gas range and dishwasher so we spent a pretty decent amount of money. The set was ordered from a local appliance store and was NOT a scratch & dent product. While from a distance the fridge looks fantastic, don't look too close. Under the factory packaging (plastic protective packaging & cardboard was not damaged at all) there were numerous scratches and a small dent in the upper left door. I would expect a new expensive appliance such as this would not arrive in this condition. The appliance store is closing and unable to order a new refrigerator or even just a new door. I don't need an entire new fridge, just an undamaged door.

Bought a Samsung Refrigerator in Feb 2015. In May of 2016 the Fridge part stopped cooling and I lost everything in the top. Called Repair as the Fridge is not under warranty. The service man made 5 trips out and 2 parts and now it is Sept 7 2016 and it is making a noise so long had to unplug it. It was frozen up again in the fridge part and was not cooling up to 62 degrees even though there is ice frozen to coils. Service could not even get panel off until it thawed for 24 hours or more. I still do not have a refrigerator working. The freezer still works fine like others have said. I am getting the run around and given a ticket number and no service guy will come out (they said they can not get answers from tech support) and there is no wiring diagram as other appliances have. Do your research. Do not buy Samsung!

We a little over a year ago purchased a house full of Samsung appliances starting with washer and dryer, liking both the look and the way they worked. When we were ready to redo the kitchen we decided to purchase fridge, stove, dishwasher and microwave all Samsung. The fridge shortly after installed developed water stain in the screen of water dispenser, however since we were 1 day past the original purchase date the warranty was up and Samsung would not help us, and also said a water stain would be considered cosmetic, however now we smelled something burning and now you can see burn area around water spot in water dispenser screen. Not please with Samsung service after spending so much with a house full of Samsung appliances.

Samsung RF28HMEDBSR/AA - This has been the worst purchase I have ever made. Noisy refrigerator. It hums all day and night.

The refrigerator crispers have water in them after a defrost cycle. I was told by the factory that it is just out of warranty. I researched the same problem other people had so I could try to fix the problem. I removed the back cover and installed a short wire into the drain and wrapped it around the defrost heater because the drain line is icing up but a month or so later the same problem is happening again. Samsung refrigerators are junk and there should be a recall because this is a factory defect.

Last year, I bought the three door Samsung ref model # RF323TEDBSR. Nice ref BUT if you like ice then SAVE your money, this ice maker is slower than DIAL UP on the internet. Yes, I had the ice maker changed out. It's just very very slow dropping ice into your glass. That issue may follow all the ice makers installed in the Samsung ref. It's pointless to offer any suggestions to the Samsung Corp to look into the possible changing ice maker companies. Corporations get too big to listen to consumers in this day and time.

I have a model RF24FSEDBSR/AA. The ice maker repeatedly freezes up, requiring me to take a hair dryer and melt the block of ice that's formed around the internal dispenser. I usually have to do this about every month. Then, I usually have difficulty getting the ice bucket aligned so I can reinsert it. The owner's manual says if it doesn't line up to turn the helix on the back of the bucket 90 degrees and try again. I've tried repeatedly (and not just 90 degree turns) and haven't had any luck. I feel like I'm trying to crack the combination on a safe! The bucket sits on our kitchen counter until I calm down and regain my patience to try again. Would not get a Samsung fridge again.

I purchased 4 new Samsung side by side refrigerators about 16 months ago. One by one they have failed in less than 16 months. I purchased four for an apartment complex and it was a costly mistake to say the least. After having Samsung customer service wear me down (they won that fight) I finally just gave up. I basically threw away $6,000.00. I was dumb enough to purchase Samsung without doing my homework, but I'm not dumb enough to fix a pathetic product that won't last. No good money after bad here!!! So, I have given up on Samsung and going back to good old Whirlpool where I should have stayed in the first place. My problems were the same as everyone else's. Ice makers go bad, Blades rub on ice, motherboards go bad. It's amazing that with the internet the word never got out. I'm just trying to do my small part to save someone else $$$.

We thought we were buying a top-of-the-line refrigerator when we bought our Samsung fridge 2 years ago. Model RF263BEAEBC. French doors, bottom freezer, ice and water dispenser in the door. From the beginning, the ice/water dispenser was a problem. It leaked and water ran down the left front and over to the left side of the unit, puddling in the floor. If I selected ice cubes, I got ice cubes and crushed ice, with a bit of water thrown in for good measure. Since day 1 it has never worked as it should. We have tolerated it all this time because everything else was fine. Now, we have no ice and have discovered there is (we're thinking) no water getting to the ice maker in spite of the cutoff valve being wide open and undisturbed since installation. I have recently noticed water gathering in one of the fridge drawers. I am SO disgusted with this fridge!!! I cannot and will not recommend this brand to anyone!

I bought this model a year ago in June 2016. We had one visit from tech so far when refrigerator refused to turn on and cool. Tech came and fixed issue with electronic board. Now just over a year later I am having same problem as previous writer. The refrigerator is not cooling yet freezer is. Am attempting to contact service, but meanwhile all food is spoiling. Our last refrigerator - simple model different brand with no bells whistles lasted ten years without an issue. Would not recommend this model due to issues after only one year plus. Obviously this is occurring after the warranty has expired so it will cost money to repair.

Our 1900$ Samsung 26 cu ft refrigerator was delivered 9/10/2011. It quit working 8/30/2016. We never had problems with the ice maker, although it was slow even for two adults needs of ice. I decided no use to fix it, just go get another refrigerator. If you read reviews on any brand about four hundred people always say what they bought was the worst experience possible. Even the sales guy said refrigerators rarely last more than eight years nowadays. So my advice is spend what you are willing to replace in five years. That's how long my Samsung lasted.

I purchased the RF26J7500SR/AA Refrigerator about a month ago. The ice and water dispenser is a constant wet mess. The finish is a nightmare to keep clean. I had to purchase a product Miracle Stainless appliance cleaner to clean the doors. It is noisy when the ice maker runs. Would have not purchased if I would have known.

WE purchased this Samsung Refrigerator RFG297HD January 1, 2012. To date, we have had to change out the "mother board" (Samsung paid for the 2nd mother board--yeah!), the fan assembly, two broken door shelves, and we have gone through four ice makers, three @ $275.00 a pop. And YES! You heard that right: We have had to replace the ice maker on three different occasions; the first-of-four came with the product intact. (Yeha right?) Although we initially selected this Samsung because of its features, unless Samsung offers us a huge rebate for the $725.00 we have spent to repeatedly repair this refrigerator's faulty ice maker, not to mention the costs associated with the "other things", we will NOT ever, EVER buy another Samsung refrigerator. Not to worry: We are NOT holding our breaths, while contemplating that Samsung will come through for us. BUYER BEWARE!!!

We purchased our Samsung French door refrigerator (Model #RF263BEAESR) in March of 2013. What a piece of junk and to add insult to injury... poor customer service from Samsung. The unit does not defrost properly on its own. We have been experiencing ice build up behind the back interior panel of the fridge compartment. The ice builds up to such an amount that the fan blades can be heard scraping the ice build up, which is an unpleasant sound along with the motor groaning at times. In addition, we have been dealing with water leaking from the back panel onto the shelves and inside the bins.

Samsung Refrigerator Model #RF323TEDBSR/AA. Unfortunately, I did not see the reviews on Samsung Refrigerators and made the worst mistake of purchasing one - my first and last Samsung appliance! It seems that most consumers are having issues with the ice makers, as well as myself. Within a few months after purchasing the Samsung refrigerator, the ice maker was not working properly and it is now not working at all. I paid $2,400 for this refrigerator. I just don't understand how a company is able to continue ripping consumers off!! In addition to other very frustrated consumers, I continue to let everyone I know via internet and otherwise to NOT purchase Samsung appliances.

We bought Samsung, French Door Refrigerator (Model No. 220NCTASE/AA) in January, 2014 from local Leon's. It's working fine, but two days we noticed the fridge is not cool as usual and I adjusted the temperature to make cooler, same as for the freezer. And it seemed nothing happens after 24 hours. Then I tried unplugged and re-plugged the power, and waited another 24 hours, I still can't feel any cold air from the fridge and freezer. I am for sure it's stopped work just after two years.

Made in Mexico. Enough said. Shoddy workmanship. See image 1 of black glob of goo. And image 2 of poorly applied aluminum tape. Really? But very bad design as well. A common problem with these refrigerators is ice build up on the cooling coils on the inside of the refrigerator compartment. If you hear the refrigerator get real loud then this is likely the problem.

I would never purchase or recommend a Samsung appliance again after our experience with our Samsung refrigerator that we purchased in Fall 2013. After owning the refrigerator for ~9 months, I began to notice water accumulating under the deli drawer. I thought it might just be normal and cleaned it up every month or so. Around 15 months after purchase, I noticed the water accumulating more often and to a greater degree. Water would spill out of the fridge when we opened the doors (sometimes sheets of ice). I called Samsung and the refrigerator was not under warranty any longer.

Samsung Refrigerator RF32FMQDBSR problems - After a year I noticed the ice maker bin getting harder and harder to remove and finally it froze up so solid it took 4 hours to thaw and remove the ice bin. It did this again within a month. After some researching I find this is a problem others are having also. Since that second thaw I have been removing ice build up under the ice bin weekly to keep it from freezing up again but it's getting worse. It does this whether the ice maker is on or off. After watching this appliance for the last couple of months, I have concluded the drain line for the ice maker defrost has frozen up stopping the drain path of the ice maker defrost melt, which now overflows to under the ice bin and refreezes. This is an obvious bad design with no clear fix in sight. If I were to clear this drain line (don't know how) it will do it again in a year from buildup of ice. The other issue is that ice maker cannot dispense cubed ice, again poor design.

I bought a Samsung Refrigerator about less than a year ago from HHGREGG. About a month ago, the refrigerator became faulty. There was no cooling in the fridge, however the freezer was working fine. The milk and other perishable items were getting spoiled in the fridge. Immediately I contacted Samsung technical support, they made me reduce the fridge temperature, but that did not help in any way. Finally a ticket was generated and it was given to 'Dependable Services' (Samsung contracts with third party to provide repair and maintenance service) to fix the issue. This is where my nightmare started.

Just purchased a samsung frig. Ice maker working slow. I SPENT 73 minutes on phone, dropped 3 times. I never received answer. Were only very rude. Run around. I like products look and features. Will never purchase a samsung appliance again. SAMSUNG has not earned my business.

I bought a Samsung Refrigerator in 2007. Nothing but problems. 4 Ice maker installed at almost $400.00 a piece. I call Best Buy. They were no help. No one in the town that I live will do repair work. They said they would not repair. Was not worth fixing. I found one repair place in the next state. They charge me $95.00 just to come to my house. I called Samsung after this problem persisted. I thought they would show a little sympathy, not a chance. That equals to an ice maker every 2 years I have owned this piece of junk.

We bought Samsung fridge on 11 June 2016 (Model No. RT39K5538S9) from BAJAJ ELECTRONICS. Within a week started formation of ice inside the fridge. We kept quiet and it started leaking water in 1st month. We raised compliant (No. **). Customer care people instead of coming to site and rectifying they instructed to do switch off the fridge let the ice melts. We did and one week it is fine. Again started forming ice. Again we raised compliant (No. **). Service engineer came this time and said PCB and Sensor needs to be replaced.

I purchased a Samsung 2 door with freezer drawer from Best Buy a little over a year ago. First problem was a build up of frozen ice under the cool select tray. I chipped the ice out figuring it might be some water that leaked under the tray by accident. Two weeks pass and the same thing happens again. I call Samsung and of course they say the warranty is out and they can't do anything to resolve my issue. A week later the ice maker goes out. How can a year old refrigerator have these issues? Samsung offers no remedy for the problems and the customer service is horrible. That was a complete waste of $1500.

I bought a new refrigerator from Home Depot on June 22, 2016 (receipt attached). It was delivered on July 7, 2016. First the two front doors were not even. After numerous phone calls to home depot and Samsung the problem was partially corrected. After about a week of installation the unit shutdown by itself. Unplugging and re plugging it seemed to fix the problem and it started working again. We were away for a weekend and the unit shutdown and internal fridge and freezer temperature went to 80 F. All the food was spoiled.

The worst service - warranty service I have ever encountered. 2+ hours on the phone and their website, and I am no further along than when I started. The service rep did not even know who does their service in SC, and will have someone in some other department call me, in 1-2 days, with who does their appliance service under warranty. WTF? The warranty service department does not know who does their warranty service? Just imagine another 2 hours of this on the phone. And still no service. There is no excuse for this incompetence, ineptitude, and overall total lack of care for their products and customers.

I purchased my Samsung French door refrigerator, model RF26HF, December of 2014. From the start the fridge was louder than my old one. Shortly after that the ice machine was producing ice at a very slow rate and is currently making ice when it wants too. We have also encountered a flap misalignment on one of the French doors. Currently, August 20, 2016, I found a pool of water at the base of my fridge, underneath the food storage bins. When I removed the storage bins I discovered a thick piece of ice the width of the base of the fridge. I also saw water dripping from the twin cooling back panel as well as coming out from the base of the door. As figured I was over my one year warranty and Samsung needed to charge me to look at the problem.

We purchased the Samsung refrigerator (Rsh260sh) about 7 years ago and started having to replace parts 6 months after the warranty expired. We've spent several hundred dollars for 3 fans and 2 ice makers. Now have to keep the water line to the ice/water clamped off to prevent the water dispenser from randomly flooding my kitchen. My door has rust stains down the front. Of course Samsung has offered no help except one visit from a repairman that states it's unrepairable due to the rusted door and out of warranty. #NeverSamsung!

Samsung refrigerator is the worst purchase I ever made in my life. Couldn't even last for 2 full years. And service department is insane. They give me appointment 3 times to come fix but nobody shows up and when you ask them why they didn't come they have nothing to say except sorry.

I purchased a Samsung Refrigerator in 2013, RF217ACRS/XAA, French door. After less than 1 year one door became broken, because plastic hinge of the door. In that time, it still was under warranty. This year I have another problem, ice start accumulates in back side of refrigerator section. This summer I already defrosted it 3 times. Lady in service center told that problem is more likely in evaporator and repair will cost me $300. Sounds like I will need spend more money to keep this one in working condition. I am very, very upset. So, they use cheap plastic and cheap part, put together and after sell it as expensive unit.

Purchased my Samsung French door fridge from Lowe's in June 2014. Immediately noticed that ice comes out very slow. After a year the ice stopped coming out at all. Could not figure out how to get the ice maker opened up so called Samsung. They told me to change out the water filter ($60) and that would fix it. I assured him the one year old water filter was not the problem but he "guaranteed" me it would fix the problem. Of course it did not. Because you know you are going to be on hold with them forever I waited several months to call again.

We recently purchased all new appliances for our new home. The three door counter depth model was delivered & installed by our dealer. We quickly noticed

that the refrigerator doors were "sweating". Over three days I had contact with Samsung Customer service three times and a "service" representative once. Total time spent telling my story over and over again to people I had difficulty understanding amounted to about 2 hours. I finally became so angry that nothing was being accomplished that I told the lady I was going to hang up and let her figure out what was happening to my service request & call me back...and, if I did not hear back from her in a reasonable time period I was going to return this abomination. I did not hear from her.

I purchased my Samsung refrigerator June, 2015. Within 6 weeks, water started leaking from under the freezer. I called Samsung customer service who attempted to give me some 'how-to' information. This did not work. For over 1 year I've tried to rectify the problem via Samsung until they finally said, "sucks to be you!, your appliance is out of warranty". I pushed the issue and was told to submit receipts, which are on thermo paper and no longer readable. It has been determined to be 'un-repairable' because there is no Samsung service repair in my area. Likely a simple adjustment needs to be done, but Samsung will not authorize repair. They tell me that I will have to send in the paperwork, all labels from appliance, the cord (plus a video of me cutting said cord), and they will review the file and send me a check... OK... let me trust that process.

Garbage. Ice maker never worked correctly. Shelves break. Door flapper broke. Freezer drawer slides blew out. Never cold enough. Freezer door handle pulled completely off. Freezer fills with 4" of ice on bottom and leaks water constantly. Ruined my floor. Threw away broken freezer sliding drawer. Always had to pull out and unplug to reset "frozen electronic controls". Wasted plenty of food. Wish I had a bomber to drop it through factory roof. Just a complete waste of raw materials and food. Such junk and a waste of money. The only good thing about it is the arched front design which makes your reflective figure look better, while standing on a puddle smelling rotten food. Will bad mouth this company until the day I die. My Samsung tv sucks too.

Samsung Model RF32FMQDBSR/AA. I purchased the Samsung 4 door refrigerator around 8 months ago. I follow all the instructions regarding the ice maker when I went on vacation. When I got back home again I check my owner's manual and follow the instructions with the ice maker. After 24 hours there was no ice make yet. I check the manual again to make sure I did everything I was supposed to do. Once again I waiting and no Ice. After giving it a week and having the Ice maker not making any Ice, I contact Samsung. The lady at the phone ask me for the model number, my phone, and located the account then she proceed to asked me what was the issue. I explained it to her that the Ice maker was not working that I try everything in the manual but it did not work. I also explain that I follow the instructions to removed the Ice bucket, however the bucket wasn't coming out, at all.

Purchased a Samsung 4 door fridge w/ ice and water. Ice stopped working properly 2x within 6 months and again at 13 months. Had to fight service at 13 months as it was out of warranty. At about 16 months inverter board blows. Catastrophic failure. Samsung customer service essentially tells me to go pound sand. Factory authorized repair diagnoses it as compressor, replaces compressor w/ new. System still inoperable. Finally local repair guy replaces inverter board and unit finally starts. Customer service is rude and surly and essentially tells you to go screw, with a 18 month old $2700 refrigerator. NEVER buy this product for both quality issues and customer service.