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Power Home Remodeling Reviews

Chester, PA

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About Power Home Remodeling

Power Home Remodeling is a full-service exterior renovation company that focuses on upgrades that make your home more energy efficient. Its core services include vinyl replacement windows, entry doors, asphalt shingle roofing systems, attic insulation and vinyl siding.

Pros
  • Energy-efficient products
  • Free project estimates
  • Limited lifetime workmanship warranty
Cons
  • Limited choice of materials

Power Home Remodeling Reviews

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    Page 32 Reviews 5835 - 6035

    Reviewed Sept. 26, 2019

    After three years of trying to get a window fixed, I was just informed that I have to buy a new window that has never worked since it was placed into my house. Fun fact, the window that is not working, is the second window I had placed in there. So for a house with 8 windows, I was informed that I have to pay for another window! That means, I had to buy 10 WINDOWS FOR 8 BEDROOM HOUSE!!!!

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    Staff

    Reviewed Sept. 25, 2019

    My installers Trevor and Lucien were great. Very knowledgeable and friendly. They did a great job. Very pleased. The Windows look great and very easy to use. The sliding door awesome works and looks great. I am very please with the outcome.

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    Punctuality & SpeedStaff

    Reviewed Sept. 24, 2019

    Excellent products and services. We had 4 windows and 1 door replaced. The strength of the warranty and professionalism of the people sold the job. They took their time, were very patient with us. They showed up on time and cleaned up well. Our home looks great and was well respected the entire time. We give Power 5 stars!

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    Punctuality & SpeedStaff

    Reviewed Sept. 24, 2019

    Replacement of soffit, trim, fascia. The team arrived promptly and introduced themselves. Work was well done and performed in a timely manner. Clean-up was performed. Team was friendly and courteous. Team worked continuously on the project without exception.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Sept. 24, 2019

    They did not have one of 10 windows on day of install. I found out on the day of install. They postponed the install for 10th window. I had to call to see if they were still coming on 9/13. I got an excuse of transportation issues with installer. (Felt like dog ate my homework excuse.) They came out on 9/14. The installer on 9/14 did a way better job caulking my one window than the other did on the original install. It would have been nice to have them do all my windows the first time. I did not have anyone assure quality work was done.

    There is a defect in 2 windows. I called about one window and was transferred to the wrong team of installers to set up date to have someone come out. I was told they would have someone call me within 24 to 48 hours. I'm still waiting on that call. It has been 5 days. I should not have to initiate any followup calls at this point but it seems I will have to soon. Customer service and followup sucks after installation. So disappointed after such a good presentation. No more business from me and still need roofing and siding one day. Good work guys.

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    Installation & Setup

    Reviewed Sept. 23, 2019

    The whole process with the company was excellent from start to finish. Even when I had changes arise, the company's flexibility of changing the installation's dates along the way was not an issue. The company was very accommodating throughout the whole process.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Sept. 23, 2019

    We were very please with all aspects of the experience from sales to installation... and quality control follow-up. The salesperson was very thorough and knowledgeable, the back office coordinated necessary schedule changes reliably, and the installers were professional.

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    Punctuality & Speed

    Reviewed Sept. 19, 2019

    This is my second time using Power Home Remodeling. The first time was with my roofing and now I’m having a house of windows done. Each time I have been very impressed by the overall performance, the treatment of my home in the level of respect that I’ve been shown. The company is extremely patient, thorough and has communicated well throughout the process. Everybody has shown up on time and has been very good about explaining the steps of the process. I am happy to reuse or recommend Power to others.

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    Customer ServiceContract & TermsPricePunctuality & SpeedStaff

    Reviewed Sept. 19, 2019

    Windows and Installers were top notch, 5 star, however getting to the goal line was a challenge. The salesman was great in that he really knew the replacement windows product. However, it took 3 hours to get an agreement on price. He kept going back out to his car, called his boss and coming back with new offers based upon special deals they were offering. I just wanted his best offer and I would make my decision about it. It took 3 hours to get to his final offer.... uggggg. Overall, I can't say enough about the windows, they are fantastic! The installers arrived on time, were very professional, friendly, and were concerned about the customer being pleased.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Sept. 17, 2019

    Pre-install follow up was very important to ensure that all custom windows were going to be manufactured to fit. The week prior to install date, they called to remind me of date and arrival times. Called morning of install to tell me they were on the way. Arrived on time. Had everything they needed to ensure the installation would not be delayed. Crew was very courteous and quiet as they went about their work. Project Manager came on-site to inspect windows during the installation and to provide much needed instruction on how the windows worked, pointed out security features, and explained comprehensive warranty. One of the best contractor experiences I have had in 45 years of home ownership. When my roof or gutters need replacing, Power will be called!!

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    Customer ServiceInstallation & SetupStaff

    Reviewed Sept. 16, 2019

    We hired Power in August 2015 to replace all windows in the house. Earlier this year, so after nearly 4 years, we noticed that 9 out of 12 windows were getting some dark spots between the glass panes due to argon leakage, and 4 windowsills started showing water damage. The faded panes had been replaced, but I've been dealing with Power since March 2019 to have them fix the windows with the evident water damage. First, they sent in 2 different 'specialists' on two different occasions, each time they were trying to convince me that the reason why we have this issue is due to the exterior caulk failure. Then, after many complaint calls from me, they decided to send in a manager who informed me, that all the windows had been installed incorrectly and had to be removed and reinstalled.

    This past weekend, I had an installer and his crew come out and do this project, which they couldn't finish - it ends up there is a serious issue of mold growing and wood rotting inside the wall around the windows. They did a very poor job in 2015 - nothing was taped off, the vapor barrier was torn and not sealed, the capping wasn't done properly, so the rain water was dripping down behind the siding and damaging the walls and getting inside the house. Now I'm waiting for Power to give me a call to schedule an inspection appointment... Really?!? This is going to be the 6th time since March they are sending someone, while the water leakage and damage to our house continues...I'm extremely frustrated and dissatisfied and will do everything in my power to make them repair what they have damaged! Don't make the same mistake and don't hire Power.

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    Punctuality & SpeedStaff

    Reviewed Sept. 14, 2019

    The two man crew showed up on time every day and even worked on Saturday. They were extremely efficient and did quality work. The lead man, Sydney **, was very informative and easy to work with. Overall we love the look of our newly sided house with new gutters. I really don't have any complaints about anything.

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    Punctuality & SpeedStaff

    Reviewed Sept. 10, 2019

    The crew was excellent and in and out, didn't waste time, right to the point and that made me happy, everything was perfect. I am happy to recommend Power to others and would consider using them in the future. They are professional and thorough.

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    Installation & SetupContract & TermsPriceStaff

    Reviewed Sept. 8, 2019

    Our first impression was great. The sales manager was at our home for at least 4 hours. Our job was different than most so they probably were not the right company for this job. A tree branch damaged our gutters on one side of the house, tore off a soffit at a bay window and the insulation fell out. Also, a piece of a drip guard and strip was ripped off a part of the roof. He explained that they could be capped and the gutters replaced. They could not do the insulation so the rep did try to get us help finding someone to do this. Unfortunately no one wanted a small job like this to replace insulation in such a small place. We were going to cancel all of the work since we could not get the insulation installed. This contractor’s workers were kind enough to place the insulation that we purchased, behind the bay window soffit.

    All of the work looked great except they did not fix the drip guard and strip on the roof, which was highlighted in the contract drawing be fixed at the same time. They did not remove a metal strap off of the house from the old downspout and nails and pieces of metal were left all over the yard. The work was mostly done in 2 days, by 2 workers. The work they did do was very well done. It was the lack of proper clean up and false promises to fix the drip guard, which was in the contract.

    Another manager came to review the ‘completed’ job and said the drip guard and roof piece should not have been listed to be fixed. He said to do it properly the roof needed to be replaced. He priced out the cost for this and by the time a few hours passed the price dropped almost $20,000 from his first estimate, citing other programs we could use to lower the cost. This immediately sends up red flags. He did have the contractors come back and remove the leftover bracket and clean up the yard. So, the work being done is excellent. The clean up can be Improved upon. The sales team needs to set one price for the job. If we agreed to the first price it would have left an extra $20,000 hole in our pocket. We did not hire them to replace the roof and we will not be having them back to cap and gutter the other side of the house.

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    Staff

    Reviewed Sept. 6, 2019

    Andrew, Daniel, and Alex were awesome at their job. Neat, friendly and very respected by us. They installed 7 windows for me today, with a bay window. They really love their jobs. Their pride in a job well done, is highly noticeable. I HIGHLY RECOMMEND THEM.

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    Installation & Setup

    Reviewed Sept. 6, 2019

    I had new windows installed earlier this month in my one story house, 9 windows total. The crew of two finished in one day and left the house clean inside and out. Windows and installation workmanship were both good and I haven't had any problems. There is a fair amount of sales pressure from them; the normal upselling and time pressure kind of strategies. But the quality is good, with a lifteime warranty, and I decided to use them again for a siding project.

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    Punctuality & Speed

    Reviewed Sept. 4, 2019

    They arrived on time and set right to work. They finished in one day which I thought would take two days to complete. They were polite and they cleaned up when they finished. I would use them again if a need comes up.

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    Punctuality & SpeedStaff

    Reviewed Sept. 4, 2019

    The installers arrived on time. Explained what they were doing throughout process and cleaned area as they went. They kept noise to a minimum while working. They were friendly, knowledgeable and friendly. Would definitely use this company again and give them a recommendation to acquaintances and friends.

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    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed Sept. 4, 2019

    Power Remodeling has done great from start to almost finish, EXCEPT when came to the last window to be installed. The last window was a picture window being installed on the front of the house. The window was back ordered twice and when the window finally arrived, Power Remodeling ask if they could come it in the afternoon since they would be in the area and I said that would be fine. They installed the window in the afternoon but the installers didn't spray the insulation foam between the window frame and the house. The installers left with saying anything and the quality inspector never came by to inspect the last window.

    When they cut out the old window to install the new window they damaged the siding of the house and tried to piece it back together. I have called the warranty department 4 times and each time they say they would take care of it and no one has ever called me back. They scheduled the appointment for Monday Sept. 2nd between 1 and 3 pm and no one showed or called to cancel or change the appointment.

    Sincerely Unhappy Customer

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    Installation & SetupPunctuality & Speed

    Reviewed Aug. 31, 2019

    Everything went as scheduled. The eighteen windows were installed in one day. The siding took three days and the leaders and gutters three hours. All three crews worked continuously and professionally. They cleaned up all of the debris from the removal of the old siding and reinstalled all of the outside lighting fixtures. We are more than pleased. John **.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Aug. 31, 2019

    Power replaced our current roofing and siding with an exceptional product that allowed us to see immediate benefits. As the improvements took place the last week of July 2019, first week of August 2019, in which there was back-to-back 90 plus degrees temperatures, we found after the installation we did not have to run our air condition as much as the house stayed very cool at 75 degrees. The new roofing and siding had a very immediate impact in our rural neighborhood. The neighbors, friends and family all had positive comments on the new look of our house. They were very pleased with the colors, the capping around the doors, garage, and windows, the touch of stone at the front door, and the roof. Some commented the house looked new and bigger than before.

    As we did not tell our family and close friends of the changes/improvements, my sister thought she was at the wrong house when she visited a week after completion. The Power crews who performed the installations were very professional, polite and patient with our questions. The project was completed in the time frame that was given and they ensured there was no debris left in the yard or drive way. We would recommend Power based on our experience.

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    Price

    Reviewed Aug. 30, 2019

    Find another company to work with! My windows and doors were installed on July 24th and they have been out to my house four times, so far, to fix everything that was done wrong. On my slider windows, the screens were put in upside down. And when they were flipped over, they did not fit securely and Power told me I that should have ordered full screens, if I wanted screens to stay in place. One screen was ripped. They attempted to sell me windows, without the lifts, saying that was extra. Screws were visible on the majority of the windows and should not have been.

    On my patio door, along with other windows, there is glue and smears on the inside and outside of the panes. Replacements were brought out and they were worse than the ones I already have. Along with smeared glue, the frame was scratched. When I asked for a discount, they mentioned their lifetime warranty... This company claims to be one of the best, sells you an expensive, wonderful dream and delivers a poor quality nightmare.

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    Punctuality & SpeedStaff

    Reviewed Aug. 30, 2019

    Installation of new roof with 20 sheets of plywood. Great job. Complete job done in less than 6 hours. Neat, clean and beautiful. I'm very confident that all of my roof issues have been resolved. The crew was polite, worked hard, and cleaned the property so that it looked like they were never here. I am very impressed.

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    Installation & SetupStaff

    Reviewed Aug. 28, 2019

    Our windows were installed on the day they were promised. The windows make our home so beautiful! I was so impressed with how respectful the crew was to me and to our home. What was also so impressive was how they treated each other. We would highly recommend Power to anyone in need of windows.

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    Punctuality & SpeedStaff

    Reviewed Aug. 27, 2019

    We love our new windows! They are beautiful and very efficient. This has been a wonderful experience from the beginning. They took their time to explain how it all worked and answered all our questions. They show up on time and did the whole house in 1 day! Clean up was great and even a final walkthrough. Exceptional work. Grade A!

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    Installation & Setup

    Reviewed Aug. 27, 2019

    I’m am highly satisfied with the installation done today. The efficiency was impressive. I love the products I purchased and the two installers were professionals, courteous and performed the service in a very timely manner. Then went over and beyond what was necessary by moving my furniture back to where it had been before I had to prepare for today’s project. I would highly recommend this company to anyone needing any kind of remodeling or as I received, window and door replacements.

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    Staff

    Reviewed Aug. 24, 2019

    We were very happy with Power. They were professional and organized through all the steps. We love that the windows are energy efficient and are super easy to clean. Living near a train they block out the noise amazingly as well!

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    Staff

    Reviewed Aug. 23, 2019

    Power was very professional from start to finish. Pre inspection and post inspection included. Amazing group of people. Explained everything to us. Craftsmanship is excellent, top quality materials used, and a transferable lifetime warranty, it’s a no brainer to use Power.

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    Punctuality & SpeedStaff

    Reviewed Aug. 22, 2019

    I met power home remodeling at Sam's Club and sewer. Met with a sales representative after that. He was very thorough and explained the process well although it was a long time. I was very comfortable with the entire roofing system that they had. The ventilation, the overall warranty and the fact that they were hired by Sam's, made me feel very confident going into the project. As the job began the crew was on time. Work the entire day to get the job done. After that a quality assurance manager came by. I was impressed with all of the follow up and follow through and would consider recommending Power to other people.

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    Installation & Setup

    Reviewed Aug. 22, 2019

    It was a great experience working with Power Home Remodeling. From the sales presentation through installation, after the windows were installed my looked like there wasn’t any work being that how clean Andrew works. Highly recommend it!

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    Installation & Setup

    Reviewed Aug. 22, 2019

    The window and patio door installation went extremely well. Mitch and Chris did excellent work on the whole project in 100 degree temperatures. The finished product is amazing and will last a lifetime. The quality of the energy star rated windows and door is fantastic. I highly recommend Power Home Remodeling for this kind of project.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Aug. 21, 2019

    The Sales Rep did an excellent job of educating us about roofing and did a thorough inspection of our house. After signing on the dotted line, a pre-installation person verified the measurements and noted the property layout for the installers. Both reps were very professional and great to work with. The installation crew was on-time, quiet early, performed as advertised, and worked until after dark. A quality assurance rep showed up during the installation to look over things and answer any questions. He also activated our warranty. The next business day We called Warranty Services with a short list of issues needing attention. The issues were corrected within 3 business days of the installation to our complete satisfaction.

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    Punctuality & SpeedStaff

    Reviewed Aug. 21, 2019

    Power did as they promised. All along the process they stayed in contact and followed through on everything they promised. The workers on the roofing team were very respectful and focused on getting the job completed on schedule without cutting any corners. We are very pleased with the whole process and final product. No negative surprises when the job was done!

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    Installation & SetupStaff

    Reviewed Aug. 21, 2019

    The salesperson was very thorough, and friendly and courteous. I was so impressed with his knowledge and assurances that I did not even consider other window companies. The pre-install inspection was quick and informative. I was given an install date and that was the date my windows were installed. The installation crew was friendly and courteous. They got right down to work and transformed the views of my property with incredible efficiency. The look of the windows from the outside is just as beautiful as from the inside. I expected to have a lot of messes to clean up after the installations, but there were none.

    The quality control guy came halfway through the installation process and went over all the features of the windows, inside and out. He also made some observations about potential problems with my gutters and issues with my exterior doors. He was very polite about all the "issues" I am having taking care of my aging home. I will definitely consider hiring a Power team to take care of my future home improvement projects.

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    Punctuality & SpeedStaff

    Reviewed Aug. 18, 2019

    The two gentlemen that arrive at my house to replace three of my widows arrive promptly as promised. It didn’t take them a long time replacing the windows. So far, they did a great job. They are friendly and knowledgeable and supportive when it came to asking them questions. They did a great job so far. Thanks, Power.

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    Installation & Setup

    Reviewed Aug. 18, 2019

    The supervisor Alberto and his crew spent three full days roofing a complex gable-type roof on a Tudor home. Their attitude was that they were roofing their own homes. Very professional and quality of installation exceptionally good.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Aug. 18, 2019

    Planning my day for installation time and they showed up 6 1/2 hours late! Rushed through the job and left the wall around my new window a mess. It needed repairs that they didn't have the material to fix it. Called management and they never got back in touch with me. I'm disgusted with the whole experience and the window is not much to talk about!

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    Installation & SetupStaff

    Reviewed Aug. 17, 2019

    The installers were professional in every way. The project foreman immediately introduced himself and his coworkers upon arrival. He also advised approximately how long the installation would take. They welcomed and answered all of our questions and even cleaned as they worked. Once installation was completed, the project manager followed up to confirm our satisfaction. From the salesperson to the installers and project manager follow up, we received professional and polite service.

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    Installation & Setup

    Reviewed Aug. 17, 2019

    Old door frames for three doors were reconstructed. My old doors were never plumb now they are perfect. The support their policy of a satisfied customer. I also had siding and garage roof done. The quality and install was great. I have many people commenting on the color of the siding and doors.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Aug. 16, 2019

    From start to finish I really did appreciate the staff. After the crew finished installation he called his manager to make sure I was satisfied. I thought that was good customer service. They were very helpful in helping me pick out the Windows that would really give my home good curb appeal. I love the Windows and the value.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Aug. 16, 2019

    Initially meet Power staff at Sam's Club for a free quote for windows. I was already planning on getting quotes on the windows in my house. Javier the salesperson came over and did a thorough presentation and was very knowledgeable and professional. I was very impressed with what I learned about the company. Every step in preparing to get the windows installed was handled very well. The crew showed up on time and have been cleaning up as they do their work. Mike, the Quality Assurance Manager came in and made sure the work was going well and showed me how to open and lock the windows as well as how to clean them. He also showed the parts of the window which are good quality parts. The warranty was explained to me and was emailed to me as well. So far I feel like a made a good decision in choosing Power to replace my windows in the dining room and family room. I would definitely consider using them again in the future.

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    Staff

    Reviewed Aug. 16, 2019

    I highly recommend this company for any household needs that you may have. The windows are of excellent quality with a lifetime guaranty. They also look beautiful! The education provided by staff is superb!

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    Staff

    Reviewed Aug. 15, 2019

    Having had a very unsatisfactory experience before, I put up a "No Solicitations Please" sign on my front door. Their representative ignored it. I told him I was in no way interested and pointed out the sign, which he said didn't apply to him. He also said he was a lawyer. Bothering people in their homes when they have posted not to be. I consider this an abusive business practice.

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    Installation & SetupPrice

    Reviewed Aug. 15, 2019

    When my husband came home telling me that someone was coming by with a quote for new windows, I'm afraid I quietly rolled my eyes... I did not want to be facing a new bill, heading into retirement!!! Knowing we need to take care of our major investment is often far more costly than I feel we can afford, but I decided to have an open mind, but be willing to say "no thank you" to a sly salesman.

    The careful and thorough explanation of the company, how and where the windows are custom ordered and manufactured, succinct financial printouts with costs analysis comparing our current electrical usage with old leaky windows and no insulation with the projected monthly costs and electric bill savings with new windows and insulation. Honestly, they are going to practically pay for themselves! The professionalism, care, quality of product, impeccable installation standards with follow up inspections and calls has been more than any other service or company we have ever done business with. We hold The Power Remodeling company in the highest regard, and will happily refer any of our family, friends, neighbors or acquaintances with the utmost confidence. We are completely satisfied, totally impressed and wishing we had done this years ago!

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    Customer ServiceInstallation & SetupStaff

    Reviewed Aug. 15, 2019

    Power is focused on communication, which provides the customer with peace of mind. Each member of the staff was knowledgeable with windows. Product is high quality. I am glad I choose Power to install my windows. I was recommend this company for others.

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    Staff

    Reviewed Aug. 15, 2019

    I wanted an estimate for vinyl siding. I was very pleased with the quality of materials and warranties. I was also surprised at the questions asked before a rep came to the house. They were unusually pointed. At the end of this process it was clear all questions were to determine if your credit is good for a loan. It is apparently financed through Power Home Remodeling. Emphasis on "through".

    There is also pressure to have you sign then and there. The difference for me was a roughly 15% discount. So just be prepared for this as it doesn't happen until the end of a lengthy presentation. I did not sign. Hard experience has taught me to sleep on financial decisions. Another large company sent a rep. He was cordial, asking only questions specific to the job. The difference was obvious. He wasn't trying to sign me for a loan. I am not disparaging the company or its work. Everything I've read about the workmanship is all great. It's simply that from the beginning, the questions sent up red flags for me.

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    Contract & TermsPunctuality & Speed

    Reviewed Aug. 15, 2019

    I ran into a POWER rep at BJ's, and had someone come to my home to talk about replacing the windows in my 120-year-old house. I finally agreed and signed a contract. The work was done very efficiently and very quickly. All told, they replaced 28 windows, a windowless back door, and a front door with a beautiful etched window--all in one day! And they cleaned up, both inside and outside, after the work was done. One window was mismeasured, and is scheduled to be replaced 9 days from now. I'm very pleased with the work, and would easily recommend POWER to others.

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    Punctuality & Speed

    Reviewed Aug. 14, 2019

    Very professional from start to finish. Arrived on time. Cleaned up and left no mess. Explained all work in detail. I would recommend Power Home Remodeling to have windows and doors replaced. I will use them again. Very satisfied with the quality of work and quality of my new sliding door.

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    Staff

    Reviewed Aug. 14, 2019

    Great job from beginning to end, starting from our salesman Chris to our measuring guy followed by our outstanding installers Trevor and Lucian, to John our job inspector, and last but not least Joe our job coordinator!!! We were so pleased that we are finishing the rest of our homes windows and sliding glass doors. A++++.

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    Customer Service

    Reviewed Aug. 12, 2019

    We met power at Sam’s Club and were impressed by the overall quality of the roofing package that they offered. The two salesman did a very thorough job at explaining things and we really like the fact that they included ventilation which was a key issue that was happening in our home. Also the 50yr warranted roof is a win! This was a new home to us but we wanted to be proactive and the company has made this process very smooth and easy and we like all of the communication along the way. The crew has been very neat and respectful to our home. Exceptional customer service.

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    Staff

    Reviewed Aug. 10, 2019

    I was referred to Power by my mom who was very happy with the work they had done on her home. I am a newer homeowner and the windows in my home were very drafty and cold. Once I saw the sales presentation it really was thorough and professional and I liked all of the energy efficient features. I'm happy to rehire and recommend!

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    Staff

    Reviewed Aug. 9, 2019

    From the initial contact of somebody coming by to knock on our door, to the sales process being very thorough, and all of the follow up and follow through afterwards, we have been very impressed by the overall professionalism, friendliness, and thoroughness of all of the details with Power. This has been a smooth and seamless experience. We are satisfied and will continue to use Power for future work.

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    Reviewed Aug. 7, 2019

    From beginning to the end of progress portion of the job I have been very satisfied with the professionalism of the explanations and the overall craftsmanship of what has been put on display so far. The sales presentation allowed me to have a full understanding of the value of spending this kind of money on the roof and although it was, a good amount of it was a worthwhile investment because it addressed ventilation in all the key points of what a roof should have. The thoroughness has truly amazed me and I would strongly recommend Power to others.

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    Staff

    Reviewed Aug. 7, 2019

    The two Power window installers that came to our house were the best. They both knew what they were doing and did a fantastic job. I would recommend them to everyone that how good they were. We want to thank Power for sending them. I wish I knew their names I forgot. Thank you Power. Sincerely Larry/Glorious

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    Installation & SetupStaff

    Reviewed Aug. 6, 2019

    From sales to installation, every single employee worked to get us exactly what we needed and wanted! We had a lot of windows and they had everything finished before the Texas heat had time to mess with the A/C! We even had ADA inspection and everything was done perfectly to their specs.

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    Installation & SetupStaff

    Reviewed Aug. 6, 2019

    We were so pleased with our experience! Every person with whom we had contact was knowledgeable and friendly. They were able to make design suggestions for a large, awkward window that enhanced the appearance and saved us money! Everything was completed to the day promised and the installation was flawless and clean-up immaculate.

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    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed Aug. 5, 2019

    I found Power Home Remodeling at my Sam's Club, and scheduled a gutter quote easily. Tanner came out measured and took out some measurements, gave us our options and it was a no brainer with price to schedule an install. We had an original install date of early June but our HOA caused complications and we had to reschedule. After I informed them of the issue and let them know I'd get back with once I had the ok with my HOA they didn't hassle me about scheduling, they waited till I called them, which was almost a month later. Once the installers arrived they knocked the job out in a couple of hours removing the old gutters and installing new front, side, and rear gutters. They didn't take a break, just did the job, cleaned up, and showed me what they did for approval. I'd recommend them to anyone.

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    Installation & SetupStaff

    Reviewed Aug. 5, 2019

    Power Home remodeling did excellent and professional job with installation of soft, facia and gutters last January 2019. Did excellent job and very professional with the work. The same could be said when attic insulation was installed on a hot August two days.

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    Punctuality & SpeedStaff

    Reviewed Aug. 5, 2019

    Very happy I selected Power. The workers arrived on time and were very professional. They were so professional that I will request the same crew for my other windows when I am ready. Also, Power provides lifetime warranty.

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    Staff

    Reviewed Aug. 5, 2019

    I had a new Roof put on, new gutters and trim, and new attic insulation done. The financing was amazing, could not have afforded all the work I needed without it. The warranty is unheard of! The people I dealt with were all professional and caring. The workmanship is top notch. I could not be happier and I will be back for more work once this round is paid off. My house looks amazing!

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    Staff

    Reviewed Aug. 5, 2019

    The crew did a beautiful job. The view is wonderful on the inside and outside. The guys are very nice and pleasant to have working here. They removed the blinds and then put them back. They cleaned anything up that went on the floor. I would recommend them to anyone.

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    Installation & SetupPunctuality & Speed

    Reviewed Aug. 3, 2019

    The install was neat and on time. Significant issue - you can fit a window AC in the window. No one brought that to our attention. Even though it was clear we did not have central air. I would not recommend purchasing these windows if you use window A/Cs. Also don't fall for the financing. They say if you pay in full when the first bill comes there is no interest... NOT TRUE. And the rate is crazy high at 9%. I feel duped on both accounts. Thank you.

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    Customer Service

    Reviewed Aug. 1, 2019

    Sorry, I went with this company a week before the roof was done. They sent container which was improperly placed and damaged my driveway, dealing with warranty first 20 min. on hold. Not cool. then the manager David just gives excuses nobody came to look. Been 2 months now and damage remains. It really is a shame I could have had more work done from them but customer service is all about getting in, get the money, get out. Taillight warranty Update 8/1/2019. I sent out all info 4 days ago. No Response still. Project # **. Again I tried to call. Hung up after 23 minutes on hold. Terrible customer service

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    Installation & SetupStaff

    Reviewed Aug. 1, 2019

    Everyone that was involved with the sales to installation was very professional and the job was great. All things went great. No problems with anything. Would recommend power to anyone needing home remodeling.

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    Staff

    Reviewed July 31, 2019

    Everyone connected to this project was professional and very pleasant. The windows look great and are easy to operate. They will help lower my electric costs by actually keeping the heat this summer out and keeping the heat in come winter.

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    Staff

    Reviewed July 30, 2019

    I met Power when they knocked on my front door letting me know they were doing work in the area. Everyone from the first contact to the installers have been knowledgeable and efficient. No complaints here. I would definitely recommend to others.

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    PriceStaff

    Reviewed July 30, 2019

    Needed a new roof and siding on my garage. I can't believe what a wonderful job they did. Meticulous workmanship on both the roof and the siding. Definitely worth the money. Power employs excellent workmen. Every detail is completed beautifully. I used Power for my basement windows in early July and the same quality was done.

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    Customer ServiceStaff

    Reviewed July 30, 2019

    We were very pleased with the work that was done by Power. Workers arrived in a timely manner and they did an awesome job replacing our windows. The sales pitch lasted longer than we liked, but when the crew arrived they told us what was going to happen. The calls to let us know when they would be arriving and our quality assurance inspector Mike was very informative and knowledgeable about everything.

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    Customer ServiceInstallation & SetupCoveragePricePunctuality & SpeedStaff

    Reviewed July 30, 2019

    I signed the contract and purchased the siding work based on what the sales representative stated would be done during the process. Had it not been for what he stated would be the scope of work, I would not have signed. I did my research on the company, and all seemed to be on the up and up. When I asked how long the project would take, the rep told me it looked like a three to five day job. I was surprised because the gentleman who originally came to my door to schedule an appointment stated the siding job would take a day. The rep stated, "I will need to talk with him as he does not know what he is talking about for siding jobs." (This sentence will become a theme throughout my experience.)

    The next phase was the pre-inventory inspection (PII). The gentleman who came out to ensure that the measurements the sales rep took were correct stated that the amount of wood required was overestimated. When I asked if the wood to be replaced was still in the estimate (this is what the sales rep told me would happen and why I agreed to the work), the inspector did not answer the question directly but stated, "(The rep) doesn't know what he was talking about. These guys always overestimate the quote."

    After notification that the materials were in, they were delivered to my home and a date set as to when work would start. That day came and went without work starting. I called the project manager and was told there was an issue getting the dumpster to my home. They were working on the problem. A week passed after the original start date when work was started. There was still no dumpster delivered, and trash was piling up in my backyard. A trailer dumpster was finally delivered three days after the work began.

    The crew who worked my project would arrive between 8:30 and 9:30 in the morning and usually leave between 4:30 and 5 PM. Sometimes they worked later. When issues came up that I questioned, I called the project supervisor to address them. He would always start with either an apology or stating, "That's a very good question." Rarely, though, could I get a straight answer from him. He was very good at apologizing though.

    One issue that arose was a section of the house where I expected the wood to be replaced. (This is why I signed the contract to have the work done.) The supervisor told me that the wood was acceptable and did not need to be replaced. I told him that both the sales rep and the PI inspector had included that section in the estimate. "They do not know what they are talking about. They overestimate, but when the installers get on site, we see what actually needs to be done."

    Ten days later (three weeks after work was supposed to have started and five days longer than I was originally told it would take), the project was completed. The dumpster trailer was still on my property, so I informed the supervisor I was not signing any release form until the trailer was picked up. "But the trailer has nothing to do with the job. It is a separate company that takes care of it. I need you to sign the release form stating the work was completed. I will make sure the trailer is picked up on Monday." The trailer is still sitting on my property.

    Cleanup of my property also did not go according to how the sales rep described it would be. "The crew will have a powerful magnet to pick up any and all screws and nails to make sure nothing is left behind." When the final inspection came, the large pieces were picked up, but many of the nails, screws, and smaller debris remained. I had to walk around and point out every little piece and nail and screw to them to clean up. One of the members of the crew said to another, "We should get a handheld magnet or something to pick this stuff up."

    A final problem not resolved was an electrical outlet and light in my backyard. Part of the project scope is that any lights existing at the time would be put back up, and if I wanted new lights installed, they would do that provided I supply them. I had purchased new lights for my backyard, and one of the lights is next to an electrical outlet. The lights are on a switch, but the outlet had been independent of the switch. Until they replaced the lights, that is. Now my outlet will not work unless the switch is on. I only discovered this after the fact. When I contacted Power about this, they gave me a song and dance which basically boiled down to, "It's not our problem."

    The siding itself seems to be OK, but everything just installed and new always seems that way in the beginning. My concern are the areas where wood was quoted to be replaced and was not, and in time, will this be an issue that the company may or may not cover under warranty depending on how they interpret the situation.

    In summary, for anyone considering siding to be done by Power, I strong urge that extensive research be done, questions asked, scope of work clearly defined and documented, and daily inspection of said work be done with questions asked. Document all work done with photos as proof if needed. And do not sign any release until all items needed for the job have been removed from your property.

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    Staff

    Reviewed July 27, 2019

    This is our first time dealing with Power and it has been the most professional and exceptional experience we have ever had. The first salesmen that cane had so much knowledge we were blown away. We never felt pressured into making our decision. We were given time to talk about it in privacy and make the right choices. The following crews that came out were equally knowledgeable, professional, and respectful of our hame and us. I would rate them 10.

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    Installation & SetupStaff

    Reviewed July 27, 2019

    Maybe I’m just in a mood, but I am very frustrated with our current project with Power. We are doing window replacement in three phases. The first phase went pretty smoothly. They broke one in transit. One was the wrong size. Two weeks later they came back and installed the replacements. Today the second round of windows were installed. The team was nice. But 1/2 of the windows are wrong. Out of 13 windows, 2 where not even sent. 4 didn’t have the correct design on the top sashes. When the company comes out two times to make the sale and then once to verify it, and then you have to wait 3 months for the installation, you would think the order would come in correct. I question their process and quality control.

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    Reviewed July 26, 2019

    My experience with Power was fantastic. Everything from the quality of the product to the warranty was what I expected from a company. As someone with high standards, Power has exceeded that standard.

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    Customer ServicePrice

    Reviewed July 26, 2019

    To be clear, I'm a new homeowner, so this is my first time around having a roof done. Because of that, I can't presume to speak for all experiences of how such a job should go, but I can say that I was dissatisfied with my experience with this company. The roofing work itself was good, so on the merits of the job itself, they are probably just as good as any group of competent adults getting paid to put a roof on a house. The entire process of interacting with Power outside the roof itself, however, was really trash. Without going into minutiae, here are the things that really tweaked me and turned the experience into a bad one:

    1. The sales tactics are high-pressure. Not sure if you'll also hear the "three reasons" final pitch, but the whole choreographed stress-decision-making-inducing system they use to make someone make a decision, and the "special neighborhood work offer" they make wherein your deal is cheaper because they're already working in your area, is all a bit much. I can't say I'm dissatisfied with the roof at the end, but I can't say that I wasn't taken for a ride in terms of deciding whether or not to do my roof this year or sometime in the next few years.

    2. The work was off spec - the team estimated that very little additional woodwork would have to happen to the core structure of the roof, and so the actual cost would very likely be the same as the estimate. *Once they were done with the job entirely*, on *the next day*, they informed me that they had done way more working of the core of our roof than anticipated. That additional work cost $3,000 over the estimate, and was applied without consultation or communication. I was frustrated at that, and said so - and suddenly, the price dropped to $2,000 over budget, then down to $1,500 over budget. I wonder how much further they would go with more protestation, or if the additional cost was a ruse the whole time.

    3. In our area, we need to close out building permits with the city. This is a relatively involved process. We received a letter from the company informing us that our contact at Power, Mark, would be in charge of taking care of all of this work. Four days into trying to get Mark on the phone (the letter said CALL ME AS SOON AS YOU GET THIS, in all caps), I still haven't been able to get in touch with Mark. I finally called Power to find out what the deal was, and was put in touch with the regional office, which said I have to figure out the permit closing process on my own and to "use Google" which is in stark contrast to their original letter sent with the permit.

    If you get your roof done with Power, you'll probably have an okay roof. Just expect it to be over budget without notice, and don't expect them to follow through on any commitments.

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    Reviewed July 25, 2019

    This is my first experience with Power Home Remodeling company. They performed a great job on my slide door & gutter. I most appreciated is they cleaned up all their garbage before they leave. They explained all my rights, how to use & to register my lifetime warranty.

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    Punctuality & Speed

    Reviewed July 24, 2019

    Very professional, on time, very knowledgeable, high quality of product. Really looking forward to saving on energy costs. Also happy that the project comes with a lifetime transferable warranty is huge.

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    Installation & Setup

    Reviewed July 24, 2019

    My experience was enjoyable and positive. From start to end I was pleased my installation process. My only negative was one of the windows was missing for the initial install and they have to come back to install it.

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    Customer ServiceInstallation & SetupContract & TermsPrice

    Reviewed July 23, 2019

    We purchased several windows from this company, including the front bay window. The bay window was never properly installed and was falling off our house. This caused the side windows to sag and be inoperable, and my living room wall to crack. After this issue was rectified we are now dealing with trying to get the front bay window glass (sash) replaced because the seal is broken and the gases in the window have distorted the window.

    After calling and making a claim for the repair I was told it would take approximately 2.5 months to make the window. A week before our scheduled date to get the window replaced we received a call that the window would not be ready and it would be another 2.5 months before it was. Every time I call I get a different reason as to why this window was not ready in the time it was supposed to be. Customer service was rude and spoke over me (Chris) when I tried to explain my frustrations. Any time I asked to speak to a supervisor I was denied and given a runaround story of how no supervisors were available. Stay away from this company!!! They are a extremely overpriced scam!!!! You get what you pay for does NOT apply to this company. Power does NOT do their own construction. They contract it out!!! Buyer beware!

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    Customer ServiceInstallation & SetupCoverageStaff

    Reviewed July 22, 2019

    Today was a day of final satisfaction. Roughly two months ago Power came into our lives. So, entered two young men who were articulate, logical, enjoyable to talk with, and understood us. Took two hours at the most. We signed (seemed like forever--wish they would get some sort of stylus to write with, it is awkward using your fingers) for a new roof, new entry door and new siding on each side of entry because of water damage. Said installation would be a few weeks.

    Two or three days later our roof was being installed. Not a lot of interaction between us because what do I know about roofing; they did their job, we signed off on that section of our project only and no funds exchanged hands. We found a few nails, a couple spots that the shingle was not trimmed, and a couple missed cleanup. We called, they responded, we were satisfied. Additional note, we did pick up a nail in our truck tire: upon full completion of project we mentioned it to the quality review person AND!!!! Wait for it--they will cover the cost of the repair which was a new tire. I'm impressed. Maybe a week later the siding and wood was repaired. We signed off and no funds exchanged hands.

    So today July 22, our final leg started. So Jorge arrives and in three hours has installed an entry door (he had help). What really mattered was he chatted with my grandson who shared that his Daddy was dead. (That was unexpected.) Jorge was compassionate and showed empathy to this four year old child. Power hires good people! Enters Brian...quality control. He handled us well because we were actually at another venue with six grandchildren and ran back to the house to meet with him, so we were really, "Hurry up, get this done (This was to him a benefit, otherwise we would talk his leg off!)." What can we say, he was what we expected for a Power representative and Brian did not disappoint. So, if POWER is reading this...can you give us an outstanding deal on gutters?

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    Customer ServiceStaff

    Reviewed July 22, 2019

    Everyone I encountered from Power was great and professional. But the lead time for my bay window was about 3 months, and felt it was too long. Great customer service from the beginning to the end. Great warranty program.

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    Customer ServiceInstallation & SetupPrice

    Reviewed July 22, 2019

    High pressure sales seems to be a formula that works for them. Like it or not, hard to argue with success. Had they delivered anything like what they promised I would have had no issue with their inflated pricing. I was led to believe I would receive a quality job. When told by neighbors my house is looking good, I can only say don't look too closely. Improvement remains possible when (another) repair crew arrives next week - about week 10 into the job - but full satisfaction highly unlikely as mistakes were made at the outset that were not properly handled due to lack of any plan, and installation carried out by a poorly trained and equipped crew. Not the least of their handicaps was the ability of any member of the crew (of from 3 to 4) on the site to speak English.

    Power provides a Customer Bill of Rights that would be a very effective document if they honored it. It was certainly effective in getting the sale. Another major selling point was that no money would be paid until the job was satisfactorily completed. I have not yet accepted the result of this job - which remains incomplete at this point - but it appears that signing off on some remedial gutter work served to trigger the payment process, so they are now paid in full, and I'm making phone calls.

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    Customer ServiceInstallation & SetupPrice

    Reviewed July 21, 2019

    I don't understand the negative reviews about the "sales pitch". When I am going to spend a significant amount of money for something I want to know exactly what I am getting and there is no such thing as too much information. As to the complaints about the spouse being present, again if a significant amount of money is going to be spent it should be a joint decision. You can get a lower price elsewhere, but I am 72 years old and have learned over the years that you get what you pay for. If you want the best possible product with the best possible installation and the best possible workmanship you will choose Power.

    Five years ago Power did an awesome job on my roof. Last week I again chose Power to replace 13 windows in my home. On both jobs the sales presentation left no question unanswered. There was excellent communication. The product was the best. The installation crew were great. The workmanship was perfect. My advice is to spend the money to get the best and ten years from now you will not regret it. Save a buck now and in a few years when your roof shingles start to fade and crack and your windows warp you will regret your save a buck decision.

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    Customer ServiceStaff

    Reviewed July 19, 2019

    The sales people tag team their clients. They send two sales people that back you into a corner. My two salespeople were here 5 hours and would not leave. I finally said yes to an $8,000 from door that I could get from Home Depot for $250.00. It is the worst decision of my life and I will never forgive Power or myself for giving in. Afterwards I googled Power and it said that their sales people make between $70,000 and $90,000 a year. That was their first appeal was to sales people. Their first appeal should be to the consumer but they are not out to protect the consumer. They say lifetime warranty and that is **.

    I have called and called and no one has been back out to see what the problem is. I pictured an absolute beautiful doorway for $8,000. They didn't do any framework which I figured was part of the front door and the door itself does not match the siding of my house nor the framework that was there. They won't call back or come see or make good on their promises. They sent there Mexican contractor who I'm sure does not make $70,000 or $90,000 per year, in the pouring down rain so he had to rush through the job in the rain. The entire thing was a horrible experience.

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    Punctuality & SpeedStaff

    Reviewed July 18, 2019

    Being that this was our 3rd go around with projects, we really love that they had their own trained crews and a lifetime transferable warranty. The staff is well trained, professional and friendly. The results were flawless and it was completed in a clean and timely fashion. We'd be happy to recommend!

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    Punctuality & SpeedStaff

    Reviewed July 16, 2019

    The Windows are fantastic! Easy to open, easy to clean, and look beautiful. Outside casing around the window never has to be painted. The crew worked quickly and professionally. They also cleaned up better than any workers we have had before. We received several calls to make sure the work was going well.

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    Reviewed July 16, 2019

    We were literally thinking about windows and speaking about it at our kitchen table. In a few days later someone showed up to give us an estimate from there. We were showed a very long and thorough demonstration. However we were impressed by the quality and value. We would highly recommend Power to others.

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    Installation & SetupPunctuality & Speed

    Reviewed July 15, 2019

    We just had new windows installed by Power. The windows are beautiful, and the installation was quick. The men installing did a beautiful job, and did a great job cleaning up when finished. The windows are high quality and have a lot of wonderful features. I know we are going to enjoy them for years to come. I would recommend these windows and this company.

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    Price

    Reviewed July 13, 2019

    Based on all of the information given to us during the sales presentation we felt like we were signing up for a very high-quality project. We did not anticipate the cost of the project however once everything was finished we were very satisfied with the project altogether. We had several visits to ensure that the job was done well and would consider using them again in the future.

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    Customer ServiceStaff

    Reviewed July 12, 2019

    Quality workmanship and professional team. The crew went above and beyond my expectations. I always received phone calls before arrivals of sales representatives, project manager, and the whole team. Everyone was courteous, did their tasks professionally, and went above and beyond my expectations. I highly recommend this company.

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    Installation & SetupStaff

    Reviewed July 10, 2019

    I met them in Sam's Club. Then they set up a home interview. It went well. Then afterwards they had a guy come and remeasure to order the windows. Everyone was very polite. When it was time to install they went and got it done. They knocked it out of the park in one day. Logan came afterwards to double check the quality.

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    Customer Service

    Reviewed July 10, 2019

    Throughout the entire process they have been fantastic. Great communication and no surprises. Seemed very honest with old windows and gave short term as well as long term solutions. Would definitely use them again for future home repairs.

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    Staff

    Reviewed July 10, 2019

    Thank you to all the representatives who I've met with in regards to my new windows!! Corey, TJ and John were professional, informative, on point and efficient. I've hardly had an experience so effortless. I will definitely continue to work with them, recommend them and be grateful. Great company, please check them out!

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    Customer ServiceInstallation & SetupStaff

    Reviewed July 10, 2019

    This company has no integrity and poor customer service at best. They claim to have integrity, transparency and to be honest. They are not. Well the product seems to be okay, the customer service is lousy! At the end of day two of the install one of the workers hit the main ground wire and what we later found out shorted out my main breaker. I was home at the time that it happened. The lights went off and on and flickered. In the five minutes it took me to get outside to ask the workers what had happened they were already gone. They did not try to inform me did they had had a problem nor did they contact the project manager or the project liaison. They just left. I tried contacting the project manager. He was gone for the day as well. I had electrical problems all night long. The crew returned about 7:30 the next morning and try to use their tools and blew my power completely.

    That's when they decided to inform me that there was a problem and asked if I could get them electrical power from somewhere else so they could run their tools. I told them that they had a major issue. The crew chief stated that yes, one of the crew members had hit a wire and heard it pop when they when the power went out yesterday. He then asked if I could get electrician. What gall! I told him he needed to get an electrician out there since his crew had caused the damage. After my second call in the morning I finally got a call back from the project manager who stated to me that he would get electrician up there in the next 6 to 7 hours and that he was doing me a favor by doing so. The electrician came out, diagnose the problem, stated that it was at the fault of Power Home Remodeling and then this could have caused a fire and I was lucky that it did not.

    When I heard from the project manager 2 and 1/2 hours after the electrician left that the electrician would be back the next day to fix the breaker I did again reiterated to him that the crew just left and is that the way the power does business is to break things and not take responsibility and leave a dangerous situation? The project managers response was, "They probably left because they were freaked out." I guess he was trying to raise sympathy for the crew that I'm paying for and putting me in a dangerous situation. The workers broke landscape lights, exterior lighting, window screens, conduit pipes and killed my grass. They laid a large sheet (16'x5') of cardboard on my lawn for 10 days when there is plenty of rock, cement patio and deck to put their 2 rolls of 50 ft aluminum sheeting. They cut my pet window screen with a razor blade.

    It has taken him three tries to try to repair the window screen and it is still loose in the frame. If there's a stiff wind I'm pretty sure it'll blow the screen out! I had spoken to the vice president of installation, supposedly the top person I could speak with, and he assured me he would contact me several times. I gave him 24 hours past the time he said he was going call me back on three different occasions and every time he did not call me back I had to contact him. He had one excuse after another. It seems as though everyone who works for power has one excuse after the other and they take no responsibility for what they do. The siding and gutter install was completed on June 16th 2019, today is July 9th 2019 and I'm still waiting for all the repairs to be done.

    I'm also still waiting to hear back from the CEO in the Pennsylvania office, home office, to call me back as requested 5 days ago, 4 days ago, 3 days, 2 days ago, 1 day ago and today. Power has a consumer Bill of Rights on their website. Power does not follow it. They do not have clear Communications as promised. They do not get any Communications back to you in a timely manner nor fix anything in a timely manner. I cannot and will not recommend Power Home Remodeling Group for any work to anyone. Power Home Remodeling Group was set up in my local Sam's Club as a vendor and that was how I was approached by them. I have contacted Sam's Club to ask them to terminate their vendor relationship with Power Home Remodeling Group and apparently I am not the only one.

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    Punctuality & SpeedStaff

    Reviewed July 9, 2019

    This has been an excellent process thus far with Power Home Remodeling. I have been impressed by the durability and strength of the window. They showed a lot of demonstrations and the overall quality really sold the job. After after the salesperson came by there was someone to double check the measurements and even smooth out all of the H O. This has been an excellent process thus far with power home remodeling. I have been impressed by the durability and strength of the window. They showed a lot of demonstrations and the overall quality really sold the job. After after the salesperson came by there was someone to double check the measurements and even smooth out all of the HOA guidelines. There was a few scheduling snafus but it was quickly resolved. I would recommend power and consider using them in the future.

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    CoveragePunctuality & SpeedStaff

    Reviewed July 9, 2019

    The salesperson was as cordial as they come. He spent the good part of an afternoon going through every detail and making it clear what we were committing to. And it was a major commitment so we were slightly apprehensive, but in the end we were convinced this was all for the good. Workers were a little delayed from time to time because of traffic, but they put in long hours and worked hard. The results were just great. Attention was paid to detail. For instance, there was a little more rot on the plywood underneath the siding than expected. This was all replaced without us even being told, I just happened to see them correcting issues as they saw them. They could have easily just covered over this but did not. I respect that.

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    Installation & Setup

    Reviewed July 9, 2019

    Long day. Installers were hardworking, efficient, cleaned up after, polite, answered our questions. Not a lot of talking, just working. Supervisor called at the end of day to see how things went. Installers taught me how to take out upstairs windows to clean. Supervisor set up appointment with city for their inspection of the project-thanks. Installers took away my old window valances which I appreciated. The window frames are larger than old one, so I'm not sure my shade brackets are going to fit. The "color" for the front door did not match our existing shutters (from the color swatch), so company gave us new shutters to match new door.

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    Reviewed July 8, 2019

    I went with a different style of window, slider, that gave the house a more modern look. I could not believe the difference in the look of the house. The capping work is perfect. Absolutely beautiful.

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    Installation & Setup

    Reviewed July 8, 2019

    I love the various features; tilt in windows make them very easy to clean. There is also the additional lock feature on the double hung windows. I also had a bay window installed and I truly love it!!

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    Reviewed July 8, 2019

    I used Power for my gutters soffit and fascia. It was a great experience so far working with Power. Looking forward to using them again for other projects around the house and recommending them to friends and family.

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    Customer ServiceInstallation & Setup

    Reviewed July 8, 2019

    Horrible communications with customer service and warranty support. Sloppy workmanship with window installation but very good with insulating the attic. No customer follow-up whatsoever, had to literally almost beg them for a follow-up inspection. Scheduled installation work took an extra day due to incorrect material measurements. Will not be recommending this company to anyone even though the issues were finally corrected.

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    Punctuality & Speed

    Reviewed July 7, 2019

    The crew showed up in the morning. They replaced the front door and the windows. They came in the morning and were done in a few hours. I did have a slight hiccup because they were on another job and it went slightly longer than expected. They showed up a day later because it was the 4th of July weekend. So instead of the 3rd they came on the 5th which was fine. Everything went smoothly when they showed up.

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    Staff

    Reviewed July 5, 2019

    Power was great from the beginning. Kevin stopped in and reviewed our options. Our siding is amazing and the job was done in just two days. From the 45 degree angles on all the molding to the team hanging all of our new lights. They did a great job from start to finish. Jay and his team were fantastic.

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    Punctuality & Speed

    Reviewed July 4, 2019

    We had our roof replaced. Project manager out to home on Tuesday and work scheduled for Wednesday. The workers arrived early (a little earlier than expected)... and began work shortly after their arrival. Worked almost non-stop throughout day and roof completed after approximately 11-11.5 hours. Given the extensive work done.. seems like great timing (a neighbor's roof recently replaced by another company took 2 full days). Great job on cleanup as well! One downfall... sales presentation took too long, after I made it clear we did not want to listen to unnecessary information. My husband was willing to stick it out because we were pleased with prior work done by Power.

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    Customer ServiceStaff

    Reviewed July 3, 2019

    Everything was explained perfectly by the salesperson who came out. He had impressive visuals and demonstrations. The roofing system included ventilation and the warranty being 50 years was an exciting feature. There was much communication in the process. Power is also back by Sam’s Club and G. Everything was explained perfectly by the salesperson who came out. He had impressive visuals and demonstrations. The roofing system included ventilation and the warranty being 50 years was an exciting feature. There was much communication in the process. Power is also back by Sam’s Club and GAF. They had excellent online reviews and performed in a very flexible Schedule. We truly enjoyed this experience.

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    Staff

    Reviewed July 3, 2019

    Very professional, very knowledgeable and the quality is exceptional. Every step of the way was easy and with people that asked the right questions to help make sure the product would be perfect and customized to my needs. Will gladly do business with Power in the future.

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    Staff

    Reviewed July 2, 2019

    When I had the Power reps Come to my house I really just wanted a quote. But how well they presented what they do and how well their Products are I was sold. I had my roof done then my gutters and Windows. Now this month I will have the Doors done and a stone facing put on in the front of the house. I cant wait to see what it will look like. Power has done a great job. Made my house look like new. To be honest everything was great. The only thing was finding some nails and stuff on the ground. But they did come out and clean it up asap Which was great since my Mother is disabled and I didn't want her to walk on anything. So all in all a very great job.

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    Installation & Setup

    Reviewed July 2, 2019

    Love how the windows are made. Easy to clean & maintain. The crew worked through to get the windows installed doing very detailed capping work! The noise reduction & heat reduction is great! I recommend this company very highly!

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    Installation & SetupStaff

    Reviewed July 2, 2019

    A rep from Power Home Remodeling stopped by to offer a free quote. We decided to have our basement windows replaced. The salesman was very helpful and wasn't pushy. It was a great deal. The crew that did the installation was great. Very thorough and great work. They didn't leave any mess. The windows work great. They even came out again after to make sure everything was perfect, that we were happy, and to go over the lifetime warranty. We will be using them again for work in the future!

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    Installation & SetupStaff

    Reviewed June 30, 2019

    A representative came out and gave me an estimate. He was polite and answered all of my questions. He was knowledgeable about the product he was selling and he brought samples to show features for various roofing needs. The install was scheduled and the company kept in touch for delivery of the materials and during the actual install. After the job was finished before payment, another representative came out and inspected the job and answered questions I had.

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    Customer Service

    Reviewed June 29, 2019

    From beginning to end, the customer service was superior. The salesman was authentic and very thorough comparing the company to other companies and the difference. Few minor issues were taken care of immediately. The quality assurance managers listened to everything we had to say and very through to our satisfaction. I have already recommended Power to several friends and our son!

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    Staff

    Reviewed June 28, 2019

    Outstanding windows and warranty. We purchased a home that has Power windows. We had a problem with our slider. I called the company. Explained the issue. They said, "We’re sorry that you had that happen. We will have someone out to fix it or replace." The crews that came out to our home to work on it were professional and polite and knew their products. Because of that professionalism and the warranty with this company we ordered two more windows to be replaced. Because of the professionalism with all involved we must give shout outs to Consultant Justin **, Measurements Inspector Zach **, Project Manager Lief **, Crew Chief Ali ** and the men on his crew. Also Quality Assurance Zach **. We look forward to using Power again for our other home projects.

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    Punctuality & Speed

    Reviewed June 28, 2019

    The process started with a free estimate inspection for a new roof. The inspector explained the cost of different levels of the roof work. Once we chose the top level, the process was very efficient. The materials were delivered to the house within a week. The workers showed up the next day and had the job completed on schedule. The home was well protected during the job. All areas were cleaned very well. The roof looks great and we are very pleased!

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    Staff

    Reviewed June 27, 2019

    From start to finish, this was an excellent experience. Got introduced to Powers in BJs and arranged an appointment. The salesman was well-informed about the product, brought good demonstration models with him and was very polite and not very pushy. All the personnel from Powers appeared to know what they were on about. The windows appeared to be well-made and in my opinion, is a first class choice. The installer was again very professional and easy to communicate with and was not afraid to be watched while he worked. Overall, an excellent experience and Powers would be my first choice for any future home improvements.

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    Installation & SetupStaff

    Reviewed June 27, 2019

    We have lived in our house for 20+ years and the NEED for windows was evident in year two. That being said, I had read the reviews regarding the sales presentation and salespeople from Power. Yes, the salesperson was in our house for several hours. We were more than prepared to sit and listen to the value that Power brings to their projects and their products. We had Power replace all of our windows, as well as our oversized sliding glass door. It has been thirty days since the installation and I could not possibly be happier with the decision to use Power. Their crew came in and did the job in ONE day. (16) windows and the sliding glass door. My house has changed. Not only would I use Power again, I highly recommend them for their windows, professionalism, quality of work and overall planning. Thank you!!

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    Customer ServiceInstallation & SetupCoverage

    Reviewed June 27, 2019

    I consider myself pretty well versed when it comes to home improvement. But there are items out of my wheelhouse physically, and one is siding. Our old siding was failing, so I did the HomeAdvisor thing, and Power was the first to call and come out to give an estimate. Actually, they were the only company from HomeAdvisor to come out! I did have a couple other independents that I knew that gave quotes, so I had 3 numbers to compare. I went with Power as they offered a lifetime, transferable warranty on their products.

    So... We knew what we wanted with the siding (old cedar shake system to come off, new cedar replica vinyl siding to go on), and windows capped. Now, our house is almost 100 years old, so there are some character items that I wanted to retain with the woodwork around the windows. I was assured that the windows would appear as they were, just covered with aluminum. Ok... We pulled the trigger and set a date. The day came, the crew arrived and set to work. My wife and I both work from home, so there were ample opportunities to check the progress etc as the day progressed. The crew spoke no English except for the crew leader, no great surprise there. They wrestled with the old siding (that I had installed) and suggested a better way to remove the siding since I knew the system. That suggestion was ignored for the most part. Whatever.

    At the contract signing, we were told that there would only be one wall at a time done to minimize open areas in case of weather. By the end of the first day, almost 2 sides were open, albeit covered with house wrap. Second day... I had to step out for a meeting, when I returned the window capping had begun and I had to stop the crew right there. It was the worst looking hack I had ever seen - and it was nowhere near what I had asked for. And the crew had cut off some of the details over top of the window frame (nothing more than a drip ledge, but still - it was part of the charm of the house), so I called the job manager to express my concern (but not exactly in those terms). He in turn called the crew lead who asked me what, exactly, I wanted. So I had to show him exactly what I wanted... even though it should have been spelled out from the get-go.

    It took them a while to figure out the logistics of the metalwork, but to their credit they did, and were able to mimic the now missing drip ledge to my satisfaction. It was minor stuff, but some houses are about the details - and this house has it. So we're onto day three of the job, the crew seems to have hit their rhythm with what needs to be done and what has been installed so far looks good. Time will tell, of course. Tonight, a 'quality assurance manager' showed up with a trainee to talk about the issues we were facing. He listened for a good hour, made some notes, then tried to upsell us on insulating our attic. For an hour. It was something we aren't ready to do and this fellow was not taking the brush off = we had to make a decision right then and there. So we did - we kicked him out of the house.

    So wrapped up - installers don't pay attention to details that they a) should have been told about or b) were told about but don't care (we had issues with a garden being completely trampled and parking - a narrow lot... Not much space to maneuver. I was told only 1 vehicle would be there... 3 showed up). We were subjected to a hard sell that we didn't ask for (and really, for something that nobody needs). The only fellow who treated the project as it should have been treated was the project manager - no hard sell and was able to talk to the crew as needed (though, not much changed). Our job should be completed in a few days. Let's hope there are no lingering issues once done.

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    Customer ServiceStaff

    Reviewed June 26, 2019

    Representatives from this company were very nice, professional, patient and knowledgeable about their products. They came prepared to answer all our questions. And our roof looks very nice now, not to mention more durable!

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    Punctuality & SpeedStaff

    Reviewed June 26, 2019

    Everyone from the salesmen to the office staff to the installers and inspectors were very helpful. The job was done quickly, on time, and professionally. They cleaned up after the job inside and outside. I would use them again!

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    Staff

    Reviewed June 25, 2019

    I contracted Power Home Remodeling to installed windows that will help keep out the sound coming the busy road behind our house, as the noise became serious concerned because my husband was having a hard time sleeping, and it is the only reason for replacing our windows, nothing else. The company convinced us that we would get what we are looking for, as the sales representative put up a strong demonstration that proof that and we bought into it.

    Finally, our entire windows were replaced by Power Home Remodeling on June 22, 2019. The installers did a good job but they left some scratches on the living room and one of the bedrooms hardwood floors. Unfortunately, the product that one the sales representative, Josh used in the demonstration was quite different from what we got. He told us that we will get the exact same products they used in the demonstration, but not at all, as the product we got did not deliver the quality they promised, as I do believe that the windows were not “reducing sound infiltration” and energy saving/“heat shield”, as the heat from the sun heat up the entire house, and noise from the road behind the house continue to bother us.

    My husband spoke Patrick, one of the representatives about our concerns, who told him that the windows we have is only one they produced, that he has nothing to replace what we have. They are sending someone to my house on June 28, 2019, and I wonder what difference that would make, when I have already been told that there are no other windows to replace what we have. Honestly, I was expecting more from Power Home Remodeling, especially claiming to be number 2 largest homes remodeling in the United States. We do not want to pay all for just pretty windows, but quality. This was a waste of our time and energy, and our house was turned upside down for nothing. I am so disappointed. Beware of the sweet talk sales reps.

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    Installation & SetupStaff

    Reviewed June 24, 2019

    We met Lamar at BJ's to get an estimate on our moldy roof. We had Sydnie come out and inspected our roof. We liked everything she said and set up to get our roof installed with Power Home Remodeling. The Roof was done in one day and the gutters the following day. It was the easiest process ever and we are very happy to have worked with Power Home Remodeling.

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    Staff

    Reviewed June 24, 2019

    Power was installing windows around the neighborhood and had someone drop by to ask if we were interested in an estimate. The salesperson Matt came out and explained all the features and benefits of their windows and doors. We loved the demonstrations and the fact that their products are guaranteed for life. We would recommend!

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed June 22, 2019

    I was approached by a salesperson at BJ's Wholesale Club about window replacement - not needed but I asked if they also can do doors. Took some manipulations to get first appointment booked but am so pleased with the results. Yes the ordering process took a long time but I got the custom dream doors I always wanted. Try doing that at Home Depot or Lowe's. I did for 2 years and made zero progress. I can now toss all those books. The prices were higher than some other rough quotes but here are the facts. These people followed up, verified the order, confirmed dates, called, were prompt, polite, professional, organized, helpful, listened to concerns, made it happen. They followed up after install to confirm all was completed. Now I have three working doors that are stunning.

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    Punctuality & Speed

    Reviewed June 21, 2019

    They were quick but not rushed, everyone was professional. The gutter crew left some pieces behind before they left and I was concerned because it could have been a safety hazard for my children. That is the only reason for the 4 star otherwise they would be a 5 star.

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    Installation & SetupStaff

    Reviewed June 21, 2019

    All the Power representatives from sales to the installer and its quality assurance department were very professional. After the installation we had a couple things which needed to be corrected, and there was no hesitation on Power's part to take care of them as soon as possible. I am also very satisfied with the quality of the windows that Power installed.

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    Reviewed June 20, 2019

    I am 100% satisfied with the service Power H.R.G. provided. My house had asbestos siding that needed to be removed, it was 50 years old. The new siding and trim looks amazing! They are very easy to deal with at all points of contact. Not the cheapest company but you get what you pay for.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 20, 2019

    We are having all our windows replaced through Power Home Remodeling. They are more than willing to work with us in steps so we can afford to pay for the windows cash without having to take out a loan or use our credit cards. Brandon ** has been our "go-to person" during this project and he's been nothing but great! Responsive to our calls, our concerns, and friendly and efficient, and works hard to get us the best deal with his recommendations. The product itself (windows) is great! They look wonderful and are easy to use. The screens are so fine you can barely tell there's a screen in the window. The installers are also terrific! They come on time, work efficiently, and do a great clean-up. The follow-up after each project is done quickly and they are quick to fix any minor problems. I would highly recommend Power for windows!!

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    Staff

    Reviewed June 19, 2019

    The entire experience from beginning to end was a good one. We have had bad experiences with contractors in the recent past so we were a little leery in the beginning but Power made it an overall great experience. Very polite, professional and informative. The finished product looks great!

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed June 19, 2019

    Had siding replaced. The rep that came out we had worked with before and he went through everything with us. The workers that did the install knew their job. They were very professional and answered every question quickly and without hesitation which made me confidence that we had the right company.

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    Customer ServiceInstallation & SetupContract & TermsPricePunctuality & Speed

    Reviewed June 17, 2019

    We met Power at BJ's in August, 2018. After a push for a no obligation visit, I consented to have them come out. At the visit, we decided not to purchase even though we were offered at discount if we "bought today", but the estimate was good for one year. They continued to call us for several months into the winter so we decided to revisit the idea of installing siding. They sent a new salesman out in May after three re-scheduled visits. Finally meeting with them, they told us that the original estimate was wrong and under measured by 200 s.f. The new price was over $3000 higher. We re-adjusted the price by eliminating gutters and negotiated a price that we were comfortable with. The salesman needed to plug in his printer to print out the docs and then forgot his printer. He came back two days later for it without calling, and just walked into my home.

    I was shocked, scared and caught off-guard! I was really upset because I was not dressed and just got out of the shower. The following week, they sent an inspector who measured again and said that it was again under measured by 200 s.f.! We don't understand how our house keeps getting bigger, but they would not give us a copy of the measurements. The price was this time almost $6000 more. We declined and they said that they would send the salesman out to cancel the contract. I looked at the contract and yes, they can cancel due to "inadequate pricing". We got a call that the salesman had a family situation and could not come out so we could discuss over the phone. I asked him to call me back in 10 minutes because I was driving. I never heard from them again!

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    Installation & SetupContract & TermsPricePunctuality & SpeedStaff

    Reviewed June 17, 2019

    We ordered windows based on a recommendation of others and were impressed enough with the presentation to give the go ahead. The workers were prompt. The difficulty came with the follow through. Unfortunately the employees could not reinstall the trim around the two bay windows they replaced, apparently due to time constraints and/or ability. As agreed, we did not pay them until the job was finished which really set off the workers. The project manager agreed to send someone to finish but then came himself because no one was available. After nearly six hours trying to install trim he gave up and told my wife he would take $500 off the price and we would have to finish it ourselves!

    As she learned he had no prior experience with carpentry and had previously worked as a landscaper. He apparently could not use a miter saw either. What really upset us is that they would so easily concede they didn't have the capability to finish. Could anyone imagine going to an auto repair shop and having the mechanic say "this is too hard, you'll have to do the rest yourself". I can't imagine ever using them again for fear I'd have to finish the job myself. One other thing....the windows do appear to be a good quality but the screens are very cheaply constructed, but that's on us since we never asked to see them in advance of signing a Contract.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed June 16, 2019

    I had a sales guy banging on my door yesterday who said he was from Power. He said he stopped by because they had just done a window installation across the street and noticed my house still had the original windows...my windows are less than five years old. I quickly told him we were all set. Happy to know it’s a legitimate company but still seems shady to me.

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    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed June 16, 2019

    Although the window installation was completed on schedule, lot of dust was left on the floor around the house as they just wiped it lightly. After a couple of days, the quality assurance manager came and checked everything. He submitted the application for energy efficiency rebate. However, utility company sent me an email saying the application was flawed as it was missing the U-value. I called The main office, a customer rep told me to download form warranty website. I checked the warranty website, but it didn't have the U-factor document. I called the main office again, then someone emailed me the tickers' pictures. However, he missed the sticker for the customized window. I had to asked him again and got the right sticker. This whole experience has wasted lot of my time.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed June 15, 2019

    The team of installers were great, very efficient and cleaned up all around the house. The roof looks great. The time frame I was given was spot on and there was good contact with the office. In reading some of the other reviews I do have to agree that the product itself looks to be just as promised except the only thing that bothered me was the high pressure to buy more of their products. When the gentleman came by who was supposed to be overseeing the install ended up being a salesperson it was somewhat deceiving. Nice guy but it made me very uncomfortable and he stayed a long time. Time will tell if the roof holds up like they say it will.

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    Installation & SetupPunctuality & Speed

    Reviewed June 14, 2019

    My roofing project was done in February 2019, job took 1 day as planned. There was still some ice & snow both on the roof and groundwork area but it did not hinder the project. In May 2019 I had 5 windows installed which only took about 2 hours. They worked quickly, efficiently and cleaned up and left the work areas spotless. Also a few days later I had siding and gutters installed. The siding crew was wonderful. They had the bad luck of a few rainy days but worked anyway for as long as they could. Due to the weather the project only went 1 day over what was planned but they an excellent job. So with all this work completed I now have a new house and am highly satisfied and I highly recommend Power Home Remodeling.

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    Installation & Setup

    Reviewed June 14, 2019

    Installation of the Hurricane Windows by this Company has been a pleasant experience & renewed my faith in humanity. (I physically helped my husband build five houses in Ill. With the knowledge acquired doing that, I wasn't prepared for the unexpected aggravation experienced when having one house built & 2 houses remodeled in Sarasota, Fl. area. Different products substituted on day of installation, too many sub-contractors in and out of the house & not cleaning up afterwards. I just expect to receive what is promised.)

    From this Salesman's clear presentation of product, answering of questions down thru the friendly, efficient CAREFUL Installers of the windows I have no complaints. Cleaning & clearing of any debris was a real plus. I've decided to have an additional double dinette window replaced now instead of waiting & hope to have the same Installers and efficient work performed as the 1st time. I do not have a problem recommending this company and product to any of my friends and neighbors. I am so appreciative of this experience compared to previous remodeling projects.

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    Punctuality & Speed

    Reviewed June 14, 2019

    They were there on time. They completed my windows in about 2 hrs. Their crew is clean, polite and do their job well. I am very satisfied with their product and their company. I am also having them replace the rest of my windows in my house in the near future. Cant wait. So excited.

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    Customer Service

    Reviewed June 8, 2019

    Have used Power 4 times. They do good work and clean up well. This time I did have some communication problems. Not told when they would show up on 2 occasions. Again, I got a quality product from them.

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    Installation & SetupStaff

    Reviewed June 4, 2019

    We met a salesperson at Sam's. They asked if we needed new windows or roof and we said windows. A salesperson came that very same day. He looked at all our windows and made suggestions. We decided on the ones we needed. We decided to get Power to install the 6 windows and 2 circle top windows. They sent Jamie and John out to install the windows. Jamie and John are very, nice, experienced and efficient. The job went well. They needed a J channel for one circle top window and our shutters didn`t come so they sent Jamie and his crew back out here to install the J channel and the shutters. Really enjoyed working with, Jamie and his boys and with John, quality people. We are satisfied.

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    Installation & SetupContract & TermsStaff

    Reviewed June 3, 2019

    We purchased 14 windows from Power Home Remodeling. As the Power Team started installation we notified them the windows they brought were not the ones we ordered and they were the wrong size. The Power team started installing our old windows back & they had to use a torch to put our molding back. What was a white window frame are now black due to the torch flames. We contacted their local office and said they would release our current contract but will not pay for current damages.

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    Installation & SetupPunctuality & Speed

    Reviewed May 31, 2019

    The sales pitch was not overly high powered, and the workers showed up as scheduled for the windows, gutter and attic insulation. They cleaned up and had me inspect the work before signing off. The sliding glass door was a replacement of an old door and side windows. It came in late so it had to be installed at another time. I was not given any paperwork nor was I warned that my steps would be not aligned with the door. Now I have to pay to have someone get rid of the concrete stairs, remove bushes, and make stepping over the track less dangerous. This was not explained to me or I would have selected something else. Since this an older home, more work was recommended, but I firmly declined. A little more information would have been helpful, and I would have selected another option. Be sure to ask plenty of questions, and be firm with all the representatives who come out.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed May 29, 2019

    The sales people were over-powering but polite and professional. They lean a bit on you to get other things done while pushing the item you were interested in. Wanted a door and they pushed windows and roof. I checked online and found reviews before I decided to go forward. The complaints were about average for work done on one's house. Such as we were supposed to get a foot latch lock for the door but there was not enough room for the latch without causing a problem closing the or opening the door. We were told we would get new molding around the door inside the house. We were given a choice between two different types of molding. The day the door went in I asked about the molding and was told first by the installers that they were told to use the existing molding if they did not damage it in any way.

    I brought the question up with the job inspector who told me they never replace the molding. If they did I would have had to go out and buy it and then they would install it. Entirely different from what we were told. I was okay with that because I'd rather put my own molding in. But if you think about using POWER make sure you get it in writing. Before the job starts. They have a procedure for their jobs. They first sell. Then they measure. Then they have a professional come and measure. Then the work is done. Then the support team of one professional inspector comes to check the job and ask if it's okay with us and then activate the warranty. No money changes hands until the work is done. We paid by credit card but you can use check or cash. Get receipts.

    Their prices are not the cheapest but they seem to be more sure of what they will do for you than some of the major stores such as Home Depot or Lowe's, etc. Those stores would go no further than an estimate. Both stores said there could be last minute changes and pricing. I didn't like that but they started by giving us a lower price by $200. POWER gave us a set price. No last minute changes.

    So if you can put up with the sales pitch you can have a good product installed and reasonable pricing. The work crew by the way cleaned up all the messes they made which were few and removed all they said they. They worked steady and hard from the time they got here till they were done. Nice guys and very professional. They stopped to answer my questions without making faces. Bottom line here is they are a good company and deserve a chance. If they start the sales pitch but you're already sold tell them so and tell them to get to the paperwork. This is what happened and it's my honest opinion.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 24, 2019

    This review is basically the same as some of the other 1 star experiences. I was on a day off and completing tasks outside (Unfortunately). I would not and don't answer the door for sales. I was approached by two people. They were nice enough and stated they were in the area and their company does home remodeling. The one person commented on our roof (which isn't needed) and then asked about windows. Windows do need replacement and I figured that since I was home, I didn't care if someone came and did a quick estimate.

    The salesman showed up on time at the scheduled time and then proceeded to stay at my house for about 3 1/2 hours wasting my time and ruining our dinner. I wanted an estimate, not to hear a 3 1/2 hour campaign about the company. The half hour I gave was for the estimate. At no time did I ever state we were going to buy windows on this date or schedule anything. Once the price came out and we said we would be interested at later date, as someone else stated, "the used car salesman started." Basically I had to tell this person I and he was done and to leave. Once the answer was no and he wasted three hours, he turned into a child having a tantrum.

    Based off of this experience, it is a reminder why it is better to be rude and tell these people from the start to leave the property. I don't normally write reviews, but this was that bad. Also there were way too many personal questions asked and asked again. I had one time where this situation worked for me, when a LOCAL company paved my driveway. This person and company (Power Home Remodeling) ruined any shot anyone else has to ever earn business at my residence in this manner. If this person came and did an estimate in around half an hour and left I would not have left this. For the amount of windows I have, that is not unreasonable. Bottom line, I would have been much happier with myself if I had told them originally to ** OFF!

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    Staff

    Reviewed May 23, 2019

    We made an appointment through a representative at Sam's Club for gutter replacement and window replacement. We were told that the estimate would take an hour or less. Not so. The representative who came to our home was like the old definition of a used car salesman. Was intrusive to say the least. After too much selling of his company finally inspected our gutters. It then took every effort to get him to give me the estimate. I had to force it out of him. When I asked to see a sample of his product, he told me he wasn't allowed to carry one and that his company did not like sending representatives to only sell gutters. I was told he would give me references for customers who had similar work done in our area.

    The rep told me that wasn't allowed and could only show me a general map of customers in the area, but no addresses. After 90 minutes of this nonsense, I finally asked him to leave. By this time. I would not even consider him to inspect our windows for possible replacement. The net is that I would never consider doing business with this company, based on this experience.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed May 17, 2019

    Used Power Home Remodeling for siding, fascia and gutters. The rep that came to the house was a nice guy and very personable. We spoke about our homes being the single biggest investment most people make. We want our homes to be protected against the elements and small problems are better addressed early than late to prevent them from becoming bigger problems later on. Now the siding job last done on my home was likely a shoddy DIY job done by one of the previous owners. It was old and there were several areas for concern. The rep took measurements and got the scope of the project we wanted to accomplish. Let me start by saying I am not a stranger to the building trades. I worked in the building trades and do most projects on my own or with little assistance. The rep said that as far as wood replacement goes there were several areas of concern on the house.

    Having replaced every first floor window on the home with a exception of the bay window in front. I knew the first floor windows and adjacent surroundings were solid. While the rep took measurements and visually inspected the house, he stated there were indeed areas of concern as far as wood replacement. One definite concern of mine were the areas around the basement windows and an inside corner where a gutter had gone over several times prior to me owning the home. The rep stated that he always figures for wood replacement on the “heavy” side. Makes sense. You’re not going to know until you open it up. We were provided with 2 estimates that day. The usual sign now estimate and the slightly higher good for a year estimate. General sales tactic that everybody else uses including Power Home Remodeling.

    I thought pricing was a bit high given the volume of work they do. I understand that price is not only materials and labor, but the reps in the field and the people in the office etc. I am never totally opposed to paying a bit of a premium for quality above the rest. When we omitted a particular portion of the project. The initial rep said that would probably bring the cost down $$$$ [redacted, for reps protection]. At that time the rep stated that that adjustment could be made at the time of the preinstall inspection.

    On to the pre install inspection. Another very personable rep who remeasured, and finalized the product that would be used. At that time we made the adjustment in materials but let's just say the savings was not at all close to what we were initially told. On to install day. Knock on the door as expected a little before start time. Very punctual. In a matter of 15 minutes there were 16 guys stripping my house and garage. Now this is the part that gets a little tricky. With that much work going on it is entirely possible that if you are not watching what’s going on, this is where you’ll get the wool pulled over your proverbial eyes. So my advice would be have an additional set of trusted eyes to help you do your due diligence. Remember this is your house and your investment. So next thing you know they got house wrap going up.

    Now when someone quotes you “heavy” for wood replacement because you “never know what you’re going to find when you open it up”. That’s fine, I get it, better to be prepared. But when no wood arrives on site to be replaced, then you got to think something's up. Lo and behold the crew is preparing to cap the basement windows without removing the old aluminum to visually inspect if in fact there is any rot. After being ignored I called the project manager who was not yet on site. He told me who the site foremen was and I went to him with my concern. Sure enough plenty of rot under those windows. So that wood was indeed replaced. At that point all other existing aluminum was removed from the other windows and fascia board. Another point of contention as far as the wood replacement goes was on the garage where there had been an air conditioning unit installed in a wall.

    The crew had no problem removing the unit from the wall but just proceeded to house wrap right over the hole. Seeing that I was dumbfounded. So I addressed the hole myself with materials I had on site. Still though, who does that?? There were a few more hiccups over the course of the install that were corrected early because they were caught by myself or my brother-in-law who also has years in the trades. Overall the 16 man crew worked very hard and had the place stripped and resided in a little under 12 hours. Clean up for the job was ok given the debris created. I spoke with the project manager that evening and he had said gutters would be installed the next day. The next day came and went. No phone call, no gutters.

    The following day the gutters were installed. Obviously a subcontractor, I have the business card. I thought Power Home Remodeling didn’t use subs? However, that outfit was pretty top notch and would certainly recommend them in the future. I thought they did a nice job, were quick to answer questions, make adjustments and were very courteous to my wife and I. A Power rep did arrive on site when they were finishing up the install with a completion paper to sign. As far as anything post install. I was contacted once about a quality assurance visit, but was unable to arrange a time. The company said they would call me back for a convenient time but have not received another phone call.

    Overall we are pretty satisfied with the new siding. It certainly changed the look of our home for the better. I was a little more than concerned with the speed and willingness to just go over something rather that address it given the cost of the project. I would sacrifice speed of completion for genuine care and concern. I would most likely recommend at least giving this company a look for a project. I would however not go as far to agree they were completely “Expectation-Shattering”.

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    Staff

    Reviewed May 16, 2019

    May 13, 2019 My guys arrived at my home to get started on the big job to install 24 windows. Everyone was very pleasant and ready to get to work. It was a very long day for them, but they did an awesome job to my house. It really made me proud and the windows look so good that I need to put a new paint job on the house. My other guy put foil insulation in the attic, and regular insulation with the foil in my garage. The attic was a little hot but they survived and the garage was much better. My guys who did the windows even cleaned up their mess in the yard and inside the house.

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    Installation & SetupStaff

    Reviewed May 15, 2019

    Power Home Remodeling installed additional attic insulation and their radiant barrier. The whole process went very smoothly and their sales and tech reps were top-notch. It was somewhat expensive but the savings on the electric bill and increase in home value will pay for it in a couple years.

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    Installation & SetupStaff

    Reviewed May 15, 2019

    My husband and I are happy to recommend Power Home Remodeling for windows and siding. I don't feel that we were "sold" anything. We were educated. Clearly they are a high end supplier and their products are excellent. We were informed every step of the way and we feel that we made good decisions. From the first visit we were treated respectfully and intelligently. While our siding install was several years ago and we sought Power Home Remodeling out, our window install was not at the top of our list. Once we saw the actual condition of our windows we moved it to a priority.

    Our install was done in one day and there was not one bit of debris or problem inside or out. The only evidence of the crew being in and out of our home was our new windows! The same can be said for our siding - a bit longer project but well done! Everyone we talked to was wonderful and seemed to have a stake in the company which made us very comfortable. We recommend them completely!

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    Reviewed May 11, 2019

    I answered the door to a salesperson in my neighborhood for Power, and let them know that my wife and I had been interested in replacing our windows since we bought the house, but were at least a year away from being ready to do it. The next thing I know, he hands me his phone to speak to someone to set up an appointment to measure our windows. I figured a quick quote couldn't hurt to see what we would be looking at in the future. Then he started asking me how much I travel for work, what I did, where my office is, where my wife's office is, who was home and at what time of day, how old my kids were and when did they get home from school, what time does my wife get home from work, who is here during the day.

    I tried to cancel the appointment but someone showed up two days later and said he needed to come inside to see every room to measure the windows. When I told him I only wanted a ballpark estimate and that we weren't interested right now, he insisted that he come in and sit down with me and my wife to learn more about us and to give us a history of the company. He also asked about what time we leave and get home and about our kids. I told him to leave and he got upset about having to drive out to my place just to be turned away. When we're ready, we will not be calling you. Stay out of our personal business.

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    Staff

    Reviewed May 11, 2019

    I only have them replace the windows and their team is good and products are good. If you are going to have Power Home Remodeling company to do the project, you must make sure the products are what you get for what you pay for it. The sales consultant may say yes to you and may put the wrong products on the sheet. You need to be careful...

    I was not very happy for the door replacement project, signed to do the project then to cancel, then to re-sign the project then to cancel it... The first consultant came to my house on 12/29/2018. I signed up for a project for $20,000 (a lot of money) worth work of 13 windows, 2 entry doors replacements. Then I changed the project after the Pre Installation Inspection manager Joseph came to my house on Jan 3, 2019. Joseph ** is very nice and explained to me all the details, then I found that a lot of thing were not the same as the sales consultant told me, so I canceled the 2 entry door projects and 6 window projects, just to replace 7 windows to see how their service was. April 4th, 2019, they replaced the 7 windows and it was very nice and then same day I would like to add to do the 1 entry door project, so I did.

    May 11th, 2019, the Pre Installation manager was in my house to measure the door and to check the door before schedule the installations date. And I found that the glass type, the glass type and size was wrong on my entry door at the beginning. I told the first sales consultant that I would like to have the glass size is half size of our entry door, but he put it "half moon" shape/size glass, it was a big different. So I cancel the project. Good luck for your remodeling with Power Home Remodeling company.

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    Price

    Reviewed May 9, 2019

    Power performed a complete roof inspection and presented a comprehensive presentation of the products they offered and the cost to complete the project. They walked us through each step it would take and performed a final inspection to ensure we were satisfied with the completed project. They are priced a little higher than others but I would use them again just on their customer satisfaction policy.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 8, 2019

    I met the young man representing Power and scheduling appointments in Sam's Club. He was very informative and professional. The young men that came out to do my estimate and go over the materials gave a wonderful presentation. They were very knowledgeable about the materials so much so that by the time they left I was ready to schedule for installation: 23 windows whole house siding and gutters. According to a knowledgeable source the price was very good. The project was completed on time. The window, siding and gutter crews were fantastic and hardworking. Very professional. Everything was cleaned up at the end of each day. Also communication with project manager and office staff was excellent. I would highly recommend Power Home Remodeling.

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    Customer ServiceInstallation & Setup

    Reviewed May 8, 2019

    We had gutters done when it was raining off and on for days. Our house has a lot of angles and peaks and everything was finished beautifully. One area of gutter leaked after the install and with one phone call, they came out next day and fixed the problem. I would highly recommend Power Home Remodeling.

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    Installation & SetupPriceStaff

    Reviewed May 7, 2019

    Project location: Saint Petersburg, Florida. Replaced 10 windows and 1 sliding door. Excellent product, professional installation, fair price. Everyone associated with the business was knowledgable and professional. Would do business with them again.

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    PriceStaff

    Reviewed May 6, 2019

    We had someone come to our door and offer a free estimate for a new roof so we scheduled it, unfortunately the cost Of the roof was 1/3 of what we paid for the house so it was not worth it for us in the end. We could have paid cash but we wanted to see about financing to help our credit because we liked the presentation before we decided it wasn't a good financial decision, but were unfortunately denied. What they fail to mention though, is that they're going to run your credit 5 times!! Would have been nice to know. They do put you on the spot to commit immediately so we didn't want to fork over a lump of cash and it ended up hurting our credit pretty bad. The salesman was also at our house for 4 hours!! from 6pm to 10pm! He literally smoked my husband's cigarettes and asked for a plate for dinner. It was just a bizarre experience. I wouldn't recommend.

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    Punctuality & SpeedStaff

    Reviewed May 4, 2019

    Power Home Remodeling exceeded my expectations. They were on time, efficient, polite, knowledgeable, cleaned up well and everything was completed within the time promised. The garden window looks great in my kitchen, I'm getting so many compliments. And I just love my new sliding with internal shades. Could not be happier with the service Power Home Remodeling provided. Very professional!!!

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    Installation & Setup

    Reviewed May 3, 2019

    I was totally surprised to see the Radiant Barrier installed in my attic in a highly professional manner in less than 5 hours. All barrier sections were attached to the roof joists with plastic washers and staples. Nothing was left uncovered. The crew cleaned the job site when the they were finished in a better condition than when they first arrived. I highly recommend Power Home Remodeling.

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    Staff

    Reviewed May 1, 2019

    Since our house was built in "71" I knew the windows were in sad shape. These new windows are a real asset to our home. They are high quality, have reduced heat and noise levels in the house. Everyone that has come out has been very pleasant to deal with. As a result we have ordered more windows. Would recommend this product and company to friends and family. We are thrilled with the new look.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed April 26, 2019

    Power first showed up at our home (after waiting 10 weeks) with our windows. Not one window was the right size. Not one! This was April 13th. I was told by my "project manager" that approximately 1 in 500 people has this problem with them because they have a "glitch" in their software that changes the measurements that are entered into the system to whole numbers. I asked them how such a large company could be fully aware that they have such an issue and that they haven't either changed software or figured out a way to fail safe this so it doesn't happen to people. He had no answer for that. And since he had a statistic of 1 in 500, this has clearly happened repeatedly and this company does not care that they impact any of their customers.

    Please understand, they knew that I had a siding installation scheduled for April 29th, and that we needed these windows in before the siding installation started. I then spoke to a warranty manager who promised me that he was hand delivering the correct measurements over to the manufacturer himself since he was in Philadelphia. He also promised me that the windows would be in Atlanta by April 25th and that they would be installing them on April 26th.

    Not one person contacted me between April 13th and April 22nd, so I initiated a phone call to the warranty manager and left him a message. He did not bother calling me back on Monday so I initiated another phone call on Tuesday April 23rd. He told me that he would have to send an email to the manufacturer to see whether or not the windows were going to be on time. He also told me he would call me back later that day. When I did not hear back from him by 4:00 p.m. I proceeded to try and call him 3 times and got his voicemail each time. I then called another warranty manager and she at least had the decency to be honest with me and tell me that no, my windows were NOT going to be installed on the 26th.

    I was then promised a date of Tuesday April 30th for installation, but they were not going to be able to actually confirm that until Friday the 26th when they saw the manifest of what windows were going to be on the truck shipping from Philadelphia to Atlanta. Needless to say I have gone with their competition to install my new windows, which were actually over $1200 less expensive with an upgrade of pet screening in them that Power does not offer.

    So, buyer beware! Also understand that their window pitch is over 2 and a 1/2 hours long! Yes, we spent over 2 and a 1/2 hours with this salesman because we thought that they actually cared about their customers. And don't even think about getting a siding quote from them, unless you have a spare 5 and a 1/2 hours in your day! Yep, two salesman were in our home for over 5 and a 1/2 hours to get a siding quote that was over $25,000 more every other quote that I received. One person did finally call me back after I canceled the installation with them and promised me that they were going to "learn from this", and wanted to know if there was anything they could do to keep me as a customer. Wow...

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    Staff

    Reviewed April 25, 2019

    I answered a knock on the door (unfortunately), and spoke with a very nice young college-age looking young lady. She gave me a brief overview of the product, asked if they could come out for a free estimate. I said “sure”. She explained my husband would need to be home, so we scheduled it for Sat. morning. When she asked how my day was going, and I answered “busy”- to which she replied this would just take a second. Before I knew it, she was on the phone to “confirm the appt time was available”. Then she handed the phone to me.

    The man on the other end began asking the same questions I had already answered , and then asked things like what time does your husband get home? He indicated he needed to know so they could schedule an evening when we’re home. He was very pushy, and made me VERY uncomfortable. I told him we had already agreed on a Sat. morning appt. t that point, red flags started going up, so I told him I had changed my mind, and asked the girl for the paperwork with my info on it. Shredded it in front of her, and asked her to leave.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed April 25, 2019

    My husband and I had said at the beginning of the year, one of the things we absolutely needed was a new roof and gutters. I came across a Power Home Remodeling rep in a local Sam's Club store (Tucker, GA) on a Friday. I set up a free consultation for the following Tuesday. The sales consultant was on time, very pleasant, appeared to be knowledgeable and thorough. She took measurements, photos and explained to us what she saw using the photos. We already knew we had a pretty bad situation and just wanted to know how much it was going to cost.

    She recommended the whole roof would be replaced (all the wood [total re-deck] and whatever layers needed between the wood and the shingles); photos were used to emphasize why this was needed. On the gutters, no question, they were in bad shape; we know we need new, bigger and better gutters. She even suggested an additional down spout in the back to accommodate the size of the roof and the increase rainfall we have been getting in recent years. All of this, we thought, was sound advice and we were on board. All of this talking, looking at the outside/inside rooms/attic, taking photos and looking a laptop Power HR videos, took about 3 hours.

    So, when the time came to get a price, it was out of our price range. And as I have read in many reviews, the "one day price" came out. We expected it, no surprise. It was not much lower than the original price. So we kept talking until we got to a price and monthly payment we could live with. The pre-installation inspection date was set and I thought we were on our way.

    The pre-installation inspector shows up and here is where things start to go sideways. First thing, he informs me the soffit and fascia on the front porch is not included in the estimate. As the porch is a part of the house, I didn't see why it was excluded. He said not to be too concerned as frequently the sales consultant's estimations are in broad strokes, so there would probably be enough room to get it done anyway. And in the end, he said that was the case.

    He spends a good hour outside. When it came to looking at the inside to look at the wood, he gets his ladder, pops his head up in the attic, with no additional lighting, for about a minute or two, takes 2 or 3 photos (as he said, to prove he did look!) and that is that. I have some sheetrock damage in one of the bedrooms, so he can see the wood planks. He makes a comment that since the original wood is plank and have spaces in between, it is a good chance that the reason for the sheetrock damage is because the water came through the cracks, soaked the sheet rock, which absorbed the water, became heavy and fell. However, the wood could still be good and they would save the good wood and replace only where needed.

    So, now his inspection is over and we are at the table. He goes over what they are going to install concerning the roof and the gutters. All sounds good until we get to the gutters in the back of the house. He is recommending one downspouts from the upper level and the sales consultant recommended two (see above). He tells me my roof is not that big; she said I had a very large roof. I show him the photo she took and her note to add a down spout.

    I also mention that the sales consultant took a lot of photos and I am sure he has reviewed them before today's meeting. He informs me he does not have access to her photos, just her report. I say this is not good because if he had reviewed both her photos as well as her report, one, he would not have been surprised that she recommended two down spouts, and two, he would have been better prepared on the condition of the roof wood. He says to me, I can have two down spouts if I want it; I tell him I want it and it is noted. I sign off on everything and an installation date is set.

    So when my husband returns home, I give him a play-by-play review of what happened with the PII. He is not happy with the "porch soffit/fascia thing, the missing down spout and he really is upset with the "about face" on the full re-deck that the financing is paying for. He says, if they are going to do a "save the good boards" thing, the price should be adjusted. He is not happy and so we call the next day to express our concerns. I wanted to talk to the PII, but instead get his manager, Ryan. Ryan listens to our concerns and now informs us that Power really is giving us a great deal because the initial measurement of our roof was off 650 feet!!! So even though we won't get a total re-deck, the amount of wood initially figured would be the same because now we have a bigger roof! Isn't that the biggest bowl of you know what, you've ever heard!

    We got Ryan's direct number, talked it over very quickly, and called him back to say, "No thank you. We will not be moving forward with this project with Power HR." He then informed us that our initial sale consultant would come back to do the paperwork the next day. When she came back, with flowers in hand, she apologized at least a dozen times, saying it was all her fault. She tried to tell us the math that was supposed to be used to do the calculation and that she forgot to do a part of it so her number a off. We were sympathetic, but no sale.

    Last but not least, the lower price was offered. No sale. Both the sales consultant and the PII kept saying they wanted to be "transparent". But once you see the people, the company are not "transparent", you cannot do business with them. I really hate it turned out this way because we really do need the work done. And I had talked to another customer of theirs who had windows done too. That was going to be my next project with them. But one thing for sure, they taught us a good lesson. We know what to look for and better questions to ask now.

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    Customer ServiceInstallation & Setup

    Reviewed April 23, 2019

    They installed gutters that are supposed to be maintenance free and mine are now black and green. When I called about it they told me that because of our rafter tail wasn’t plum the gutters would never work properly. So they actually installed them knowing they would not work. They drip over the sides and leave puddles in various spots. One of those spots is right at my door! We spent the money to get the gutter guards because we were told we would NEVER HAVE TO CLEAN OUR GUTTERS AGAIN!!!

    When I called I was told “Of course you need to clean off the debris that collects on top of them!!” WHAT!! What happened to never cleaning them again. I’m told that means I would never have to clean out my gutters but I do have to clean off the debris that gathers on top of the guards! The salesman was told we are both disabled and these guards will be perfect since we cannot climb a ladder any longer. He knew that wouldn’t be the case. He just wanted the sale. The company does not stand behind the product. They came and cleaned them twice but all the sudden I’m told it’s in the files not to come and clean them out anymore. I WOULD NEVER RECOMMEND POWER FOR ANY JOB, ESPECIALLY GUTTER GUARDS!!!

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    Reviewed April 20, 2019

    Power was very aggressive in their sales pitch to get me to replace the roof on my house. Making claims that I have in writing about poor conditions which included rotting wood, mold and lack of ventilation. Claiming that I needed to have my roof replaced in the next 4 weeks. I had another roofer come to look and specifically asked them to check the same items. That roofer said I had at least a year or two before needing replacement. He did not see any mold or rotting wood and let me know that I had 9 vents in the roof which is more than should be required.

    Now I got a letter in the mail requiring me to opt-out of being pre-screened for credit from them. I have not signed anything, they should not be running any type of credit report. In fact I never even gave them my SSN so I am not sure how they obtained that information to begin with, unless it was obtained in some illicit manner. This type of aggressiveness is not needed, in fact I may have done some of what they were talking about, but after today I will not be seeking their company out any further and will warn anyone that I talk to about this company.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed April 19, 2019

    I had an excellent experience with Power Home Remodeling from the start of the project to the end. The project was replacement of aluminum siding on my house. I was apprehensive about replacing the siding on my house due to unusual items such as: Partial stone accent on the front of the house that was directly connected to the existing siding. Back deck that had been installed after the original siding. Multiple cable runs and cable accesses into the house. Front, side and backlights. Other items attached to the house such as gutter downspouts, vents, power meter, electrical outlets and air conditioning power box.

    The sales consultant, Will, explained each step and answered all the questions I had. I wrote down questions for the pre-installation walkthrough. Steven answered all the questions and even provided additional information. The installation crew was professional, cleaned up after the installation, and did an excellent job. They were on time and very courteous. The Quality Assurance Manager, Mike visited the next day and we did a final inspection of the entire house. The installation was completed in one (1) long day, every area and item was completed and all of the above mentioned unusual items was professionally installed and completed. The quality of the product and workmanship of the installers was excellent. I am extremely pleased with the services of this company and would recommend this company.

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    Installation & SetupPunctuality & Speed

    Reviewed April 13, 2019

    Power was willing to negotiate both on the initial sale and also on the follow-up sale. The installation crew was professional, cleaned up after the installation, and did an excellent job. They were on time and very curious.

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    Punctuality & SpeedStaff

    Reviewed April 12, 2019

    My husband and I had 18 hurricane impact windows installed in our home. We had been living with single pane windows that were horrible. We were very pleased with the work from beginning to end. The salesperson was very knowledgeable and not pushy. Our installers were very good, cleaned up after each day and completed the job in record time. When one bank of 3 windows came broken, they were reordered and put in within a reasonable time frame. We would recommend this company to our friends and family. We love our new windows and are so glad we decided to go with Power!

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    Installation & Setup

    Reviewed April 12, 2019

    This experience is 3 weeks old. I had 12 windows installed throughout the house - a 5 panel bow window installed in the living room - and aluminum caps installed on the outside of 3 windows. My bow window is absolutely gorgeous. I have not experience the wrath of the winter months yet but as of today, I am totally satisfied with the entire project. My husband and I were home during the entire installation process and the customer services from the contractors and the Quality Assurance Managers deserves recognition and appraisal. I was so pleased that I ordered a garden window to be installed in my kitchen.

    Also, I recommended the company to my daughter. She came by to thoroughly review the windows then scheduled her appointment to have all of her windows installed. My husband and I are very happy that we selected this company to install our new windows. We spent a lot of money and it is good to know that the project was well worth it. Thank you Power Home Remodeling for a great experience.

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    PriceStaff

    Reviewed April 10, 2019

    My property was damaged by a power sub-contractor and I have been left hanging by Power. They refuse to take any responsibility for the mistakes of the people they hire. They simply say that's between me and the other guy, the guy that THEY HIRED! They will not stand behind the people they hire. They charge you top dollar and hire Shady people to do their sub-contracting. Do NOT HIRE POWER!!!

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    Staff

    Reviewed April 8, 2019

    I am tickled pink with the results. It was daunting when I first considered the project, but Power HR made it very easy. The consultant, Cory, explained each step and answered any questions I had during the time he was here. I had a very good feeling about the project from that point. For the appointment with the Pre-Install Inspector I wrote down any questions that came to mind. Chase, I believe his name was, answered all questions. The project was set for April 5 between 8 and 10. The team arrived at 8:30 which was great. The job was completed that evening. I am so pleased with the results. The team cleaned the windows and frames before leaving, and during the walk around any questions I had were answered. All debris from the site was removed as well. I plan to have further work done in the future with Power HR and would recommend this company to my friends.

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    Customer ServiceStaff

    Reviewed April 5, 2019

    Updated on 10/14/2020: I hired Power to install siding to my home in 2017. They placed a company that damaged my deck and to this day I have not been compensated, the representatives I have spoken to have been rude and condescending.

    Original Review: Power Remodeling stated they did not sublet which is why I picked them. After my deck and front porch was damaged there were subcontractors whom now say it was normal and tear except power managers saw the deck and porch prior to work beginning. This has been one of my worst experiences. Power does not stand behind who they allow to wreak havoc on your property. Not only did they damage the deck, they put holes in most of my screens, hit my new rails and stairs, there were nails and debris everywhere, then we find out the didn’t replace any rotten wood, so another subcontractor had to fix the siding around the windows, replace wood.

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    Reviewed April 2, 2019

    We are extremely pleased with the services of this company. We are going to have more work done, and are making request the same workers to come out and complete the second round of installments. We are very pleased with the finished product.

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    Customer ServiceInstallation & SetupCoveragePricePunctuality & SpeedStaff

    Reviewed April 2, 2019

    This review is going to be a true and honest account of the process, from start to finish, with Power Home Remodeling. Power Home Remodeling visited the neighborhood my husband and I live in. When I answered the door, the representatives were very professional and friendly, and scheduling a free estimate for roof replacement and insulation was very easy. These are projects my husband and I knew we needed to get done, which is why I set up an appointment. Note: they do require verbal confirmation over the phone for any appointments they make, and the process overall took about 10 minutes.

    Before the inspection/estimate, we received a follow-up call to confirm our appointment, which showcased a high-level of attention to detail and customer service. The follow-up appointment with Remodeling Consultant, Zac, was very time-consuming, but informative. Zac’s level of expertise and experience made us very comfortable, and his warm demeanor and no-nonsense attitude made him very trustworthy. He went over all the materials they use for the insulation and roof replacements, shared the history of the company with us, ensured my husband and I understood the photos he took of our attic and roof, the purpose of his inspection, and the reasoning behind his recommendations.

    He didn’t use any high-pressure sales tactics and was also very friendly with our puppy, which was a huge plus! They do require all homeowners be present for any paperwork, which is communicated during the setup of the appointment and is actually a very wise business practice that protects both them and the homeowner(s). Note: I do advise you block out a minimum 4-hour window for the appointment, as there is a lot of information to cover, and if you move forward, paperwork.

    During the appointment with Zac, my husband and I decided to move forward with an insulation install. Another follow-up appointment with pre-inspection Project Manager, Christopher, was to ensure we understood the details of the project. He advised what needed to be done beforehand, provided EPA notes, and reiterated the work that would be completed. During this time, Christopher informed us our house was measured incorrectly; the difference in price was nearly a grand, which was concerning, but was cleared up/corrected during the next meeting with Aaron **, who was in charge of overseeing the project into the final stages.

    Meeting with Aaron was like meeting with Zac. Aaron is another professional expert with a house of his own nearby and he cleared up the confusion with the house measurements with a quote that was actually a little bit less than what Zac quoted. He is also a building inspector and contractor, and he took the time to look at our roof, and advised us in the same manner Zac did, which was to replace our roof and do the insulation. He also followed up with the lender and got us a reduced rate, and as budget was the primary concern, the rate reduction allowed us to feel confident in moving forward with both projects.

    Our experience from then on went downhill due to a lack of follow-up, follow through, and customer service. The insulation install date (03.26.19) came with a window of arrival between 8 AM and 10 AM. The installers arrived a little after 10 AM and admitted they went to the wrong project. As I was home, I wasn’t too concerned. The install continued and all was normal – until it wasn’t.

    We have a pocket door just off the kitchen that separates the kitchen from the side-door entrance/basement. Somehow, insulation got lodged in the crevice where the pocket door slides open and shut – how this was missed by Zac, we don’t know. With that being said, we need to keep this door shut so our dog stays upstairs, but any time the door is jostled, insulation (hazardous) falls down onto the floor. Anyone with a puppy knows their favorite thing is anything that looks like stuffing from a toy, which means we are constantly playing block and tackle with our dog so she doesn’t eat insulation.

    It is important to note we set up a time to get it repaired (at their expense, as they were the ones who caused the issue) and that was supposed to be today. Though I made it clear my husband works odd hours, and my work schedule is a stereotypical 9 AM-5 PM, they attempted to FaceTime me at 6:45 AM. They called back at 8 AM, reached my husband (who had worked late the night before) and advised my husband they needed to push the appointment up from between 2-4 PM to an arrival at noon. This was fine, but what was unacceptable was them calling back at 9:30 AM to say they needed to reschedule entirely. We had already waited almost a week for them to return to address this issue.

    Now, the roof installation – during our appointment with Aaron, we asked if a representative from Power would contact us to confirm what he said was a tentative install date of 03/29/19. Aaron said we would be contacted for confirmation, but we did not receive a call or any confirmation whatsoever of an installation date. However, I received a call 03/28/19 -- the day they tried to deliver supplies – not before they arrived, but literally when the truck with the supplies was sitting outside our house.

    As I was home sick from work, I was able to move my car so supplies could be placed in the driveway, but again, we did not receive any communication. We also did not receive a call informing us a dumpster would be delivered and parked in the driveway the same day. It was only during my brief phone call with the representative who asked me to “move my car from the driveway” for the supply delivery that I learned we were scheduled to have the roof installed 03/29/19.

    During this time, I received a call from a representative regarding the Installation Completion Certificate for the insulation. As the project was not completed, my husband and I did not sign the form, which is something we communicated to the installers as well as Aaron. I am unsure who called, but it seemed very strange that they were concerned about this certificate when it was documented that the pocket door needed to be addressed and there was also an appointment on file for it to be addressed. We also received the paperwork from our lender, which shows the old rate they quoted and not the new. These two things ramped up the frustration.

    On the day of the roof installation, I received a text message – not from Aaron, but from an individual named Josh, who informed us he was the Project Manager (confusing, but okay?) and of when the workers would arrive. He also shared via text the workers were Scandinavian and spoke very little English – which I thought was very unprofessional, as something like that should not have any bearing whatsoever -- and advised via text to call him if there were any issues. The installation began and seemed to be going just fine until the tail-end.

    We communicated with Aaron (who we thought was the Project Manager) the two satellite dishes that had been installed before we purchased the home didn’t need to be put back on the roof. We thought (incorrectly) that this would have been put on file or at least communicated to Josh and the workers – it wasn’t. One satellite dish was put back on the roof, which prompted a call to Josh. Though it was removed again, the worker who removed it randomly cut the wires that had been attached to it and left the remaining dangling from the house.

    When I followed up with Josh and asked when the dumpster would be removed, he stated it was communicated to us that “dumpster removal was not done over the weekend,” and the dumpster “would be in the driveway until Monday.” This was definitely not communicated to us, but he was able to work it out so the dumpster was removed the following day after install – and his “sorry for the miscommunication” came off as more annoyed than professional. Additionally, we were promised a thorough cleanup after the project was complete, but the cleanup was anything but thorough. Plastic and bits of leftover materials on the lawn (both front and back), granules from the old shingles all over the porch and driveway, bits of materials in the neighbor’s yard, and just this morning (4/2/19) a nail in the driveway.

    Though the materials used were all top of the line, the insulation is great, and the new roof is a relief, the experience overall left something to be desired. Yet, even with a lifetime guarantee and transferrable warranty, lower rate with the lender, and the friendliness of Zac, Aaron, and the work crews, the expense of the project and the trust we put in Power should, at the very least, mean we receive prompt service and concise communication. My husband and I are first time homeowners and they knew it – and I’m sure our ignorance played a part in all this.

    We had a lot of people in and out of our home, felt like we got passed around a lot, and the job still isn’t done. I would advise anyone who decides to move forward with a project with them that you write down every name/title, the service they provide, and keep a personal log of who you spoke with, when, and what about -- as they apparently won’t -- and unfortunately, don’t -- do that themselves.

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    Punctuality & SpeedStaff

    Reviewed April 2, 2019

    I was very pleased with product presentation (windows). The job was done on time and the quality of the finished product is super. I will definitely recommend them to friends. I like their their products so much that I asked them to work on my roof.

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    Customer ServiceStaff

    Reviewed April 1, 2019

    Skip over Power Home Remodeling. The whole home siding house process is what it is, delays happen, schedules cross, communication breakdowns happen. Overall quality of work good. Customer Service follow up, HORRIBLE. Simply skip P.H.R.

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    Customer ServiceInstallation & Setup

    Reviewed March 14, 2019

    Other than some communication issues on the day of installation, the crew that came out was great! The installation went smoothly and they cleaned up after themselves when done. I wish they would have came when scheduled, but I otherwise have no complaints. Thank you.

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    Installation & Setup

    Reviewed March 13, 2019

    The quality of the product and workmanship of the installers was top of the line. We have had several bitterly cold days since the installation. I no longer feel the heat being sucked out of me when I stand before either the window or the door.

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    Punctuality & SpeedStaff

    Reviewed March 13, 2019

    Work done on time by excellent workers. All areas cleaned up after the work was done. Top quality materials. Jobs inspected before and after work was done. Workers were all nice and easy to talk to. Can't think of anything negative.

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    Punctuality & SpeedStaff

    Reviewed March 12, 2019

    Very surprised how quickly the roof was done... One day... A few days later the gutters and downspouts went up! We were very impressed with the quality of the workmanship, the quality of the products, the inspection the company did before and after, and how it makes our house look great. Also the 50 year warranty! Great Job!

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed March 12, 2019

    I had my roof and gutters replaced. I had them replaced in the middle of winter and thought that would be a real problem, but no. Everything with Power went great. Everyone I dealt with throughout the process were very upfront and professional. The installation went smooth and very quickly. No mess was left behind, even with snow on the ground. And the product was top notch. Thanks Power Remodeling Group.

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    Staff

    Reviewed March 12, 2019

    Great company, easy to work with, does excellent work, use quality material, and was very respectful to my home. They did exactly what we determined was needed. They communicated with me every step of the way. There were no surprises once the job began. I highly recommend Power Home Remodeling.

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    Reviewed March 12, 2019

    We just had a bay window replaced and a dining room window replaced buy Power and they did an amazing job. They were very efficient and cleaned up everything. I would recommend them to anyone who is looking for quality and perfection!

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed March 9, 2019

    On the first encounter with the team, they acted so professional and given a good tour to their product. I recommend Power Home Remodeling to everyone because their productivity is excellent. I contacted them to replace my sliding door, soffit, and cutters. The installation was impeccable and timely.

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    Customer ServiceContract & TermsPriceStaff

    Reviewed March 9, 2019

    We were considering replacing our roof that is old though not leaking. Walking through BJ’s and they asked if we’d would be interested in a quote. Foolishly said ok. Salesman showed up, spent 15 minutes telling us about his family and their pride in his work then 15 minutes about how great a company Power Home Remodeling is. My husband told him UPFRONT that he used to be in the business. Told him how much material he would need etc. any details to provide a quote. Then another half hour for him to measure, ponder job etc. Then he comes back in the house and parks for another half hour telling us how superior his company is and how we should be fearful of any other roofers.

    Had to ask him to leave after finally getting a number which was more than TWICE as much as the roofer who did our roof years ago that is still in great shape. They follow a script of fear mongering if you use anyone else, parking in your home until they get a signed contract, and then they had the nerve to call the next day for another appointment. Run to any other small contractor rather than purchase from these overpriced high pressure usurious creeps. Would rate them zero if that was an option.

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    PriceStaff

    Reviewed March 8, 2019

    The young man sent to give us a quote was very pleasant. Unfortunately, he works for a company that overcharges. He represents a company that stresses its marketing, and says that they don't charge the market rate for their windows because they don't advertise. Their prices are outrageous, I recommend calling a local company, Carrollwood Window and Doors, their quote to me was half the price of this company for the same work. (I have no interest in Carrollwood Windows and Doors, only a customer who has used them in the past and will use them in the future).

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    Installation & Setup

    Reviewed March 5, 2019

    I had a fantastic experience from the in home estimate to the install. I got 2 windows and a sliding patio door replaced. The windows and door are heavy duty and well put together. The whole installation took about 3 hours from start to finish.

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    Staff

    Reviewed March 5, 2019

    My 32-year-old house was looking its age, but after Power Home Remodeling replaced the gutters, soffit, and fascia, as well as the trim facing all around the house, it looks 20 years younger! Power did more than I even expected, and their professionalism was beyond impressive! This was the first major home repair decision I made since my husband died, and I am so confident it was the right one!

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    Customer ServiceContract & TermsPriceStaff

    Reviewed Feb. 26, 2019

    We initially had a good interaction with Power. However as the project began we started to see that we were sold incorrect information that led us to make a large and very unnecessary roof purchase. Sales Rep - You need a full re-deck. Based on the 'sales pitch and photos of our roof' we believe our roof is in shambles. Project Manager - You will only need a partial re-deck. So we still believe a new roof is necessary and no one has communicated the actual state of our roof. Day of project - no wood is replaced on our roof at all and only a shingles upgrade was done.

    Overall, we would not have signed a contract for a new roof that cost us thousands of dollars if we absolutely did not need one. To say we feel scammed would be an understatement. As a young family with our first home we believed that we were taking the necessary steps to secure our home. This company should send a licensed professional to review the roof structure instead of a sales representative that does not know what they are looking at or talking about in terms of roof damage or quality. We were under the impression that this person had at least some credentials, knowledge or industry experience to know what he was looking at and talking about. Apparently that wasn't the case.

    Perhaps in a few years (5-10) we may have needed a new roof but the roof we had was in good condition. Based on the fact that NO wood was replaced and the supposed mold and wood damage was not there. The repairmen even told us that they were not informed of any damaged wood and none was scheduled to be replaced. We will not be working with this company for any future projects and have lost confidence in their service and objectives. This review isn't in regard to the company or employee's cordiality or professionalism. It is the fact that dishonesty, false information and a lack of communication caused us to make an unnecessary purchase that we will be paying for (with interest!) for years. Lesson learned: we will make sure to seek a licensed professional to assess all future home repairs before working with a company.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Feb. 26, 2019

    The process with Power Home Remodeling was really seamless and they offered great communication the entire time. We are very happy to have new doors that work great and have a lifetime warranty. The install team was very professional and explained everything to us and made the experience as least invasive as possible. Thank you Power Home Remodeling!

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    Installation & SetupStaff

    Reviewed Feb. 25, 2019

    Power installed 14 windows in one day including the outside trim. I was amazed only one person installed 14 windows fast. Excellent work. Cleaned all litter from the old windows. Power was on time to install the windows and would recommend Power to anyone looking to replace windows. I am also having Power replace a front door in my home.

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    Price

    Reviewed Feb. 25, 2019

    The guy was at our house for 6 hours. The price was $32,00.00 to replace shingles on roof. But if we signed up right then it was only $23,00.00. We cancelled, glad we did. High pressure. Even after we cancelled they send a courier who tried to get us to do the roof, with more discounts. What a joke! Don't even talk to them! Run far and fast away! Found a local roofer for a fantastic price!

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    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed Feb. 25, 2019

    Just based on my 'free estimate' experience, I would NEVER do business with these jerks! Saw them at the Oaks, PA Home and Garden show. Was asked if I'd answer "one quick survey question" as I was walking by. Like an idiot, I stopped, and 20 minutes and tons of questions later, I was still standing there. I should have cut the cord right then, but having now invested all this time, I was curious to learn of their cost for replacement windows. I scheduled a free estimate appointment, which I later had to reschedule to to weather.

    At the time of rescheduling, I was asked all the same questions I had already answered at the home show. Then, on the day of the appointment, they called an hour and a half prior only to ask me all of the same questions a THIRD time! I was not at all happy about this 3rd interrogation, and was rather blunt about it on the phone, only to say, "I've answered these questions previously, and I'll be ready for your rep to arrive at 10!" AFTER being more than ONE HOUR late, I finally got a call to say the rep got detained at his prior appointment, and my appointment would have to be rescheduled. This is BS since I was told previously that their appointments started at 10 am on Sunday! When asked if I'd reschedule, I promptly said "NO WAY!"

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Feb. 14, 2019

    Power sales rep came around knocking on doors asking to set up a time for a free estimate. I agreed, and was asked no less than 20 questions about owning the home. After the 3rd time of being interrogated (by the sales rep/scheduler/schedule confirmation caller) I was frustrated. Jeff, schedule confirmation caller, then asked me to confirm my CREDIT SCORE in order to show up for the estimate for the work. I declined to respond and sat waiting for the estimate providers to show up. When they did not show up I was told my appointment was not confirmed due to declining to answer their questions. It's no problem, I am glad I avoided doing business with them.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Feb. 11, 2019

    These guys are the worst. They are scam artists of the highest degree. They started my siding job in August. It is still not complete. And here we are in February. I have no lights on the back of my house three of them. And one side spotlight was never installed. None of the crew speak or understand English. So you can't communicate with them. If you call someone from the company so you can speak to somebody in English you may not get a callback.

    They took insulation out of one wall where I had a leak. I asked them if they would replace it or did I need to get some. They said they would take care of it with hand signals. They buried a live wire in the wall behind the siding with nothing on the end of the wires. Lucky for me where the wire was was also where the insulation was supposed to be reinstalled. When I looked in the wall there was no insulation. They leave the worksite a mess. They don't know how to clean anything. They take as many shortcuts as they can. They never replace any wood as they were supposed to before they wrapped it. They come and go when they please with no notice.

    When you complain corporate says, "You should have been told. We're sorry." My driveway got ruined when they dropped off the supplies in July. I was told that would be taken care of right away. It's still has not been addressed. Most of the siding that they put up from the first crew all had to come down cause they did such a terrible job. The first crew that did the original install came out a few times to fix issues that I was not happy with. They left and said all done. I was still not happy with the job. Had the supervisor's supervisor come out. Went over the site with him. He was not happy.

    They sent a new crew out after firing the first crew. They finally got the job done right but still haven't finished. Still need my lights installed. Lucky for me I have installed siding before so I know what things should look like that the average homeowner may not look for. I had let the company know that I have installed siding. I let the crew know that I have installed siding and I would be very critical.

    Do not under any circumstances hire this company. They told us once the gutters were installed we had to sign off on the gutter installation as that was a separate crew. We were happy with the gutters my wife signed saying that the job was completed to her satisfaction IE meaning the gutters. Next thing I know I'm getting billed for a job that was far from complete. I will be getting a lawyer and suing. They are thieves. BJ's will send you a survey. I gave them all zeros. Never heard back from BJ's. Please do not hire this company. They are the worst. I have my construction supervisor's license and have done Construction as well as siding. Too old to do it now though according to my wife. Run away from this company and just keep going.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Feb. 10, 2019

    Just had new windows installed and could NOT be happier! The windows were installed just in time for the deep freeze that hit the Midwest, and we not only stayed warm... it was warmer than last winter! The people were amazing to work with and did a tremendous job. Everyone was friendly, professional and did superb work! Already have Power planned for our next home upgrade to redo the soffits on the house!

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    Installation & Setup

    Reviewed Feb. 8, 2019

    I had new windows installed a few weeks ago from Power Home Remodeling & couldn’t be more satisfied. In addition to great quality windows, the process has been seamless & the company has been an absolute pleasure to work with. I will definitely plan to consult them for any future home remodeling needs!

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    Customer ServiceStaff

    Reviewed Feb. 8, 2019

    The salesman said I would not see seams in the siding as their boards are longer than most. I see several seams just looking out my front door. The board are 12" like every other company. They did the job around a snow storm. The day they started it was not snowing. The next day it was so they did not come. The third day they finished the job. As a result of the snow they could not clean up. After the snow melted I had nails and parts of stuff in my driveway and throughout my yard. They ended up coming back to clean up. When they came they had 4 men so they each took a side of the house. As a result, each side was only partially finished when they left for the day. All of the old siding had been removed and the house was wrapped, but each side was only partially completed.

    I had scheduled for two gable vents. They ended up putting them both on the same end of the house. They are coming back to correct this. When the quality person came, throughout our time, his wife kept sending him pictures of their child, which he kept looking at. Also, part way through, he excused himself to go outside and take a phone call. When he returned I found out it was a personal call about dining room chairs his wife wants. My house looks good but I feel the salesman should have better knowledge of his product. The work crew could have communicated with me so error like the vent would not have happened. Certainly the quality person should not be taking personal calls or texts from his wife while on a call. I would not recommend this company to anyone. I wish I had done more research before hiring them.

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    Installation & Setup

    Reviewed Feb. 7, 2019

    No pressure sales tactics were employed. The sales presentation was educational. My biggest issue was that I could not afford to get all my windows replaced. That would not be the company's fault. I had to delay the installation because of time conflicts which they easily changed. Come Installation Day three men came by 8:30 in the morning and completed 11 windows, with cleanup by 2:15 PM. I will gladly recommend Power Replacement Windows to whoever requested.

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    Installation & SetupPricePunctuality & Speed

    Reviewed Feb. 7, 2019

    We had our roof, gutters and windows installed by Power and I must say they were professional and did a great job. It's not one or two guys working. They bring many guys to get the jobs done fast. They're not cheap but you pay for what you get as they say. The only thing negative which is why I didn't give it 5 stars is the cleanup job could be better. I found several screws and nails around the yard each time after they left. One wound up in my tire that couldn't be fixed and ended up costing me over $400 because I needed to get 2 new tires! In addition, I had to help the guy fit everything in the dumpster or he wouldn't take it away! We would recommend them but watch the cleanup.

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    Punctuality & Speed

    Reviewed Feb. 7, 2019

    The crew arrived early in the morning, even though the temps were close to zero. It's like a choreography, everyone knows what to do. As suggested, one day! It was late and dark, but the roof was done, everything cleaned up, not one nail left anywhere... As I said, just great!

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Feb. 7, 2019

    My family met with a Power Sales Representative who walked us through the entire process of getting windows installed. A date was set. I called to postpone the installation process because of a medical procedure and Power accommodated me - very helpful for our family situation. The Installation Team showed up on time and began work immediately after introducing themselves. It has been especially cold where we live and the offer was made to set up a warm room for me which was nice. I needed a little help getting the final prep done for installation which they promptly did.

    Out went the old metal frame windows and in went the new composite material windows. I watched the team work for a few minutes and it was interesting to see how much insulation was in the walls. The entire job took about 6 hours. The Installation Manager came and reviewed how the windows work and we examined the installation job done. It was great. Two things I noticed after the job was done. The first was the quiet from the outside - a noticeable difference. The second and most important - the house started to get warmer. We were using plug in heaters because our furnace was broken. What a difference great windows make! Thanks Power Team!

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    Customer ServiceInstallation & SetupPrice

    Reviewed Feb. 6, 2019

    Very well as far as installation. But meeting with the job inspector was a high pressure sales and scare tactic pitch to sell more windows for the 2nd floor apartment. This was not discussed at the 1st interview. We were told that a window on the 2nd floor was leaking between the seal of the window and would lead to a water leak in the walls if not replaced in the near future. So he concluded that we needed 9 new windows. And if we did that we would get a better price for both jobs combined at a better interest rate. This was on a Wednesday Jan 23rd and he was going to call us on Saturday the 21st for our decision.

    Today is Feb 6th and he has not called us at all. We are assuming our interest and payment will be as first quoted. We are not happy for the sales push, we were not expecting that. We were also not pleased that he never called back. We asked him if we could keep the paper he was doing his figuring on for the different payments and he said no so I started to take a picture of it with my phone and he put his hand over the paper so I could not take a picture. (WHY DID HE DO THAT?) We were very satisfied with the work that was performed and the guys were great. We were so happy and then this added sales pitch deflated the whole process.

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    PriceStaff

    Reviewed Feb. 6, 2019

    They were amazing and well to work with. They did my windows and I'm waiting to finish my door but the experience so far is wonderful. Everyone is friendly and explains everything so I was able to understand what was going on and what was going to happen. Was affordable as well.

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    Staff

    Reviewed Feb. 4, 2019

    As a first time home buyer, getting quality work can be tricky. Especially when you do not know exactly where to turn. I have used HomeAdvisor and other sites and programs to help find contractors but it was always a risk. During my first Power Home interview I felt comfortable to have the employee walked me through every single detail and question I had. I even did some real time search results while we were speaking and yes they were a bit higher than normal. I felt more comfortable paying the extra to ensure that the work was great. And I can safely say it has been.

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    Power Home Remodeling Company Information

    Company Name:
    Power Home Remodeling Group
    Website:
    www.powerhrg.com