Power Home Remodeling Reviews

The installation itself was outstanding, and the follow-up quality inspection showed me that they truly stand behind their work. Every person I dealt with was professional, knowledgeable, respectful, and friendly. That level of customer service is becoming harder to find these days. Most importantly, the gutters look fantastic, and I couldn’t be happier with the finished product.

This experience has earned my trust. When it’s time for my next home improvement project, Power Home Remodeling will be the first company I call. Knowing they’re a well-established company with locations across the country gives me even more confidence that they’ll continue to stand behind their work for years to come. Thank you to everyone involved for making this such a smooth and enjoyable experience. I highly recommend Power Home Remodeling to anyone looking for quality workmanship and exceptional customer service.

The first delay wasn't the issue, if one of your workers gets hurt on the job, I'm not going to insist they come out to the next job (and I hope they're doing okay!), but it was weird to also get a call about the fact that they didn't have the size/color of gutter on hand as also being a reason, but again, already anticipated that delay from injury so not a big deal. The issues came when there wasn't any word whatsoever of pushing out the date slightly further (two days, but even then they had been open about moving the gutters from before to after the weekend, and later the one-day push out for the roof and gutters due to storms). Then when the gutter crew came by to remove the last of the downspouts and install the new gutters, they couldn't install the new gutters after all because they didn't have the right material.

It felt like it burnt the crew's time more than mine, and while thankfully the last date change was solidly the final date and it all got done, it felt like there could've been stronger communication on the issues in supply/material front and just being up front about needing to push out a bit longer until it was resolved. Or at least a phone call to confirm they finally did receive the material so that any other delays that came up were just going to be more natural issues like weather. Otherwise, the rest of the process has been smooth, whenever there were questions, they had answers, and when the crews were here and working on the installation, everything got done very smoothly and quickly! I'm genuinely satisfied with what I got, but I did want to at least mention what happened and just hope the situation was a one-off on my end.

On install day, we called to see what time things were getting started since the app said we were scheduled for a start time of 6pm-8pm. The office told us that the app wasn’t really up to date, and that the install team was still finishing up a project and would be to us in a few hours. We asked if they would call us when they were on their way and were told, “oh, this crew doesn’t really do that.” Which is… an interesting take. We called again later and we’re again told they were still finishing up the other job. But again, we had to call and we’re never notified of changes to the plan. Ultimately, the job started two days after it was planned due to 1) the other job being finished and 2) weather (which you of course cannot plan for), but overall, we weren’t really kept in the know about any of it. Everyone was nice when talked with them, which is great, but my advice would be to bump up the customer service skills.

However, there was just something about her and her knowledge, and I knew and felt she was genuine, so I welcomed her into my home. She explained to me what the company was all about and their manufacturing was American, located in Ocala. By then, I was very interested so she asked if we could set up an appointment and have a gentleman come over and explain to me all about the windows and installation process plus he could give me a quote.

The gentleman arrived with the utmost professional stance about him, since I’m a technical engineer who used to launch space shuttles. I asked him almost every detail question I could think of from an engineering standpoint. By then, he was already in my home, and what I really thought was really important. He had the window and books of samples which (I call both of those a show and tell which is extremely important in marketing), this enabled me to see the samples, not only see them, but to use them and see how they worked. He explained to me in engineering terms, heat lost, heat gain. I was impressed by his knowledge because the original windows in this house is over 40 years old with two coats of film on the windows. It’s totally dark inside this house.

But not anymore. All the windows were installed today, they were professionally, tailored, custom-made, vacuumed, clean both sides, and every room and outside lawn was perfectly cleaned. I was impressed because every time someone would install a window or before installation, here comes the small vacuum, sucking out everything. They swept, they vacuumed. They even removed some blinds, which I should have out of generosity. I could say much more, but when I look from the street at this house, almost do not recognize it. It has not only assured me of a hurricane five, the loss of heat, but also the resale value, should I ever sell

There are other companies out there in Florida trying to promote the same thing. I said “trying“ but the quality in the product is no comparison to power. I end my review with five stars plus, and I will continue to do business with Power as long as I live in the state of Florida, or should I move?

The estimate/pitch takes a long time, and I understand why. They are trying to build up value so they can reveal the cost of the renovations. There is a "first contact" quote and a year-long quote they give you to create urgency. I took the discounted price but it does imply there is a lot more room to flex on the price if they are willing to drop the overall price just from one visit from a single representative.

If you look at this whole experience honestly, I met the company last week and this week all my renovations are done. That's good. But the customer experience for Power has a model that works on getting higher quality products in your house at every chance they get. That's... Okay. It's not bad at all, but many people can't afford to take on these projects, or even finance them. That's the other thing, they run the financial institution to loan the money. It basically guarantees them around $5,000-10,000 on top of the project, depending on the size of the project. Benefit is that you can pay it off early and you don't have to use your equity.

The contractor that work on your house will be sub-contractors and that creates additional overhead. That cost is passed on to you but you are likely to get a higher quality of installation. To be clear, all the contractors on my property were very nice and communicative. It was the best part of the experience. All in all, it's a really efficient and effective company but there are some shady areas to every business. It's okay to push back, ask for clarity, and maybe work a little on the pricing too. I will not be going to Power for smaller projects but they did a great job on everything I ask them to work on.

I figured I should wait. Maybe the locks hadn’t come in yet. Sometime in June a gentleman stopped by to see how happy we were with the windows and doors because he was working in the area. So I told him I was not happy because the keypads on both doors were not working and a gentleman named Rob came out and assured me that he ordered two new locks and would call me when they came in. I told him I was not happy because I paid a lot of money for the doors, locks and the windows. I thought they were brushing me off. He told me on Monday. They have some meeting and he was gonna bring it up and they’d get back to me. Well here I am July 15th and no one has even contacted me.I called their helpline today July 15 because I noticed the app on my phone still had July 16 appointment to fix the locks on the doors. The person I spoke to told me that she sees that I have an appointment for tomorrow.

I said, "Are they going to be coming out to fix the locks?" She said yes. I then proceeded to tell her how I felt like they brushed me off. Somebody should’ve contacted me in May or even June based on what Rob and the other gentleman had said to me. I told her I paid a lot of money for the windows and the doors and there’s no way they should’ve let me wait three months before they can come out and fix the locks on the doors. She said they had other projects they had to be done. I said well what about my project? They really didn’t finish it did they because the door locks don’t work. I wanted to speak to a supervisor or manager. She said I could not speak to a supervisor or a manager, she’s the only person I could talk to. I told her I was going to send out a bad review. I feel like they got my money and they were done with me. There was a problem shortly after they did the doors and it was going to take them three months to fix it.

I will never recommend power project pulse to anybody. They tell you everything that you want to hear and they don’t hold up their end of the bargain. There were some other stuff that was done wrong and when I brought it to their attention and they just ignored it.

The worst thing that they did was keep every single window in my house open. I thought they needed to have them open because the caulking or something had to dry before they could close the windows. It was really cold out. They never closed them at all during the day and my furnace is running. Later in the evening, I asked them if we could close some of the windows because it was really cold out, and my furnace is running. They said oh yes, go ahead and close all of them. I thought there was a reason they had to keep the windows open. There was no reason it was just them being lazy and not caring about my oil bill.