Power Home Remodeling Reviews

The installation crew could’ve taken a bit more care during the project. They used paint thinner to clean up after the caulk and things, which damaged the finish on a few tables tops where they placed the spray bottles. Our home also smelled horrible of paint thinner for 12 hours after the work was complete and that was with multiple air purifiers going throughout the house. We can still smell it slightly now, 17 hrs after completion. It gave us headaches, it was so strong a smell.

We were informed that our current 2” blinds might not fit back because of the thickness of the windows. At the selling point, we were told they would come in about 2 inches more into home, reducing the space for blinds and of our window sills. We measured and thought we would have enough space to reinstall the blinds. At preinstall, we were informed that most likely they wouldn’t fit, but based on the information at the sale, we still had high hopes they would fit, but acknowledged in writing that they may not fit. The 2” estimation was wrong, windows come in more like 3-3.35”, leaving only about 1” of space to install brackets for blinds, which probably won’t be enough to use our existing blinds.

The day after the work, we were informed that our siding was in poor condition and they wouldn’t have recommended the capping on the trim, which was already done. This was pretty frustrating to hear after the work was complete. However, we were offered another quote for work that needed to be done on the trim and soffits. We do appreciate the attention to detail and the quote as we know that work needs to be done, but we still weren’t shown how to operate the windows after stating that we needed to be shown. This makes it feel as though there’s a larger emphasis on selling as opposed to customer service, which I don’t believe to be the case. I think it just got overlooked twice.

The last thing I’ll say is they offer really great day-of discounts but they disappear after the employee leaves your home. This leaves the homeowner in a high pressure situation to make a decision on the spot, which was very uncomfortable for us. With as kind and professional a staff, I do recommend that Power consider extending these offers to be available at least 24hrs after the quote and better yet, 48 hours! It’s a shame that the homeowner has minutes to consider moving forward with such large projects to receive the best price offer.

Our journey began with JB, the knowledgeable and friendly sales representative from Power. JB took the time to understand our specific needs and preferences, offering valuable insights and recommendations to help us make informed decisions about our window replacements. He patiently answered all our questions and provided a detailed quote, making us feel confident that we were in capable hands.

The installation process was equally impressive, thanks to the remarkable skills of Alex, the lead installer. Alex and his team demonstrated an extraordinary level of expertise, meticulous attention to detail, and a strong work ethic. Their efficiency was truly remarkable, as they completed the installation with astonishing speed without compromising on quality. It was evident that Alex took immense pride in his work, and his dedication to achieving perfection was palpable.

One aspect that truly set Power apart was their commitment to ensuring our satisfaction. After the installation was completed, a thorough Quality Control (QC) check was conducted to ensure that every window was flawless and met their rigorous standards. This final step showcased their dedication to delivering nothing short of perfection and left us with the utmost confidence in the quality of their work.

Overall, our experience with Power was exceptional from start to finish. The combination of JB's professionalism, Alex's outstanding installation skills, and the meticulous QC process left us with windows that not only look stunning but also perform flawlessly. We wholeheartedly recommend Power to anyone seeking top-tier window installation services. Their quick turn around, attention to detail, and dedicated team make them a standout choice in the industry.

The first contact pre-sales person was full of energy and seriously working in the right job. Kudos on placement there of that resource Power, we wouldn't be here today if he hadn't made a strong case. He was not too pushy, but confident and made a good case for a salesperson to come by and show us more and answer our questions. The Power team was incredible from the start! We have had some recent bad experiences with contractors/sales people promising the world and then passing work to contractors and persons not even associated with the company in any way. And the results were subpar and disappointing. I had done some research and we were down to Andersen and Pella for our window sources. We were pleased to see they were exclusive Pella installers, and reported to us some custom made ones designed for Power team were used on their installations.

The salespersons showed us VERY thoroughly the benefit of the windows, the attic installation, and the increased size of the gutters to accommodate more our steep roof and volume of water. We have been experiencing runoff over our recently added gutter guards that was problematic. We had lots of questions and he was able to answer them all. Gives me hope for our younger generation, as he was only slightly older than our two younger children. It was his birthday, and after a marathon session or demo, agreeing on scope of the initial work he even stayed for a bite, as my wife was completing dinner and offered to him some as the evening was approaching. I don't think we sang happy birthday, but I'm sure he will likely not forget our visit, we didn't!

As we were completing the sales contract, we installed the Pulse app on our phones (written exclusively for Power and in that I work in IT and come across some bad apps, this was seriously well done). We were immediately able to see pre-photos he had just uploaded and our products purchased on the screen. Over the next few weeks we were able to check on status of installation, refer to pictures and all the agreements and that were part of each installation. This all made the experience very smooth. Not that the Power team and support staff weren't awesome as well! More on that below. As the installation dates approached the support staff called us to confirm the dates and we would be available as originally planned. Then the day before the first installation date a pre-install tech came around and verified all the measurements and details of the work to be performed.

I'll pause here to say, we were very pleased to find that all of the staff from Sales to support to the installation techs and quality teams are ALL full time employees of Power. As I mentioned our past experiences were sales heavy in promise with subpar execution by staff that were contractors, not associated with the salespersons at all. And the results showed. They certainly didn't verify, confirm, provide project status updates real time or follow up post on installation satisfaction. The Power team was there every step of the way and ALL coordinated and professional.

The day of the install each installation lead contacted us directly en-route to confirm again we were home and updated us on arrival time, all arrived within the scheduled time agreed for installation. All three distinctly trained teams for each effort were amazing. All of them! I can't say that strong enough! Each team was highly professional and took very good care not to damage our house moving materials in, out, and around our property, and were each very good at what they were doing. In talking to each, they each had several years of doing their work prior to coming to work for Power, each of them in their own right had praise for how happy they were at Power compared to the prior work experiences.  

What a surprise that was, in addition to the barrier on the upper joists and the expected blown in insulation, the zipper seal I'm sure will provide additional "air" seal to keep the house below as cool or warm as intended without "leaking" it upwards into the attic. I could already feel the difference in the heat reduction in our attic. It was still warm, but not the likely 130+ we were experiencing in the past. More like lower 100's. I'm excited to see how much all of that is going to impact our heating and cooling expenses.

Our window team lead Alex was amazing. When I asked politely the origin of his accent, I found out he's from Brazil, to which expanded to some great discussions about "Football" (soccer for us Americans :P ). He was a Big fan and we became quick friends. I think in our very nice discussion about Messi coming to the states and all. All the while he was banging out very professional installations without a pause and even shared some amazing tricks on caulking. If you're like me I always bought the cheaper brand like $3, he was quick to make the case to get the $14 tube, and the results I saw were clear and powerful as the seal and crisp caulk work showed that off big time.

The Pella windows didn't disappoint. The quality of work, and the operation was amazing. Our old windows wouldn't "move" very easily or at all frankly. These new windows VERY easily slid quietly and soundly. The "lips" on each end to grab and do that made it very easy. The locking mechanism was smooth, and you could feel the quality of them as well. There is a "security" pop out also that will keep the windows from raising or lowering the top section beyond it. We had windows with a grid within them, and we decided on the clear design. The clear view of our backyard is amazing! We had ones that had a grid in them, but I'm glad we decided to go with a clear window. We have even had a bird run into our window already it is so clear and clean. Birds lovers like me will be happy to know the bird was stunned but recovered and flew off.

We were promised these windows would block sound. Let me tell you they do! Near our bedroom windows we could clearly hear the outside AC compressor kick on and off. As I called my wife over she was amazed as in the evening with the window open we could here the crickets, frogs, dogs, and of course the compressor. As soon as I shut it, zippo - nothing - dead silence. Simply Amazing. Sleeping will be incredible. After we completed our last installation, we were visited by the QA member of the Power team, again a full time associate of Power, and he inspected each window, the attic, and the gutters, taking pictures and going over it all with us in review. He also went over our financing terms. We had decided to finance with them as well, and that also was shown in our phone app.  

I will say that we did trim the installation a bit during our initial purchase to keep costs lower, but were immediately having buyers' regret as we only had done the top floor on the front of the house, and the new windows looked amazing compared to the old ones. Our QA resource, Brandon, was also quick to note that all the spider webs near our old windows were due to the spiders building them near airflow to get the prey. There is an unfortunate amount of air leaking around them that was evident, and this was an interesting fact to ponder as we have been frustrated with our spider population around them. We also had a couple of larger windows that we held back on that were needing replacement that were needing help.

We were offered a good deal to complete another phase and as I mentioned we were regretting not going all in, and given all the super folks and quality of work done, we are excited to be extending our scope and will be starting round two in a couple weeks to complete some needed repairs. We were even able to get our initial installation tech scheduled to complete the remainder of the windows.

I usually don't write these reviews, certainly not of this length, but this team from start to finish has been incredible. We are VERY pleased with the outcome, and were very happy with everyone that we came in contact with at Power, again all full time employees of the core company and not sub contractors. If you are considering home improvements, you owe it to yourself to consider this team for your work. I think you will find you won't regret it.

At precisely 6:00 p.m., the agreed-upon meeting time, Chris arrived at my door and set to work inspecting my roof and gathering the information needed to determine what the next step should be. We then sat down and went over the various options, costs, and benefits to choosing Power for the project over a competing company. Chris' presentation included examples of the materials that would be used and thorough explanations of the various components of a Power roof. He also explained the benefits of the 50-year transferrable warranty provided through Power, which solidified my decision to move forward with the project. At all times, Chris was very professional and respectful of my home.

We scheduled a day and time for the next representative, Matt, to come by and go through the final steps before the project began. Again, promptly at the agreed-upon time, Matt arrived and we finalized the project date and identified where on my driveway the materials and dumpster would be placed. Like Chris, Matt was also professional and thorough in his explanations of the process.

The day before the project, the company placed the dumpster and materials where Matt and I had discussed. On the date of the project, the crew arrived on time at 7:00 a.m. and began to work. The crew chief, Danny, introduced himself and told me to let him know if I had any questions as the day went on. The project supervisor, Rob, also came by and pointed out the various features of my new roof being installed as agreed before those features were obscured from view by the awesome-looking shingles I had selected. Rob made sure all my questions were answered and also verified that the work was being done to my expectations.

Following my meeting with Chris, I was kept up to date through Power's "Project Pulse" app. At no point in project was I met with expensive surprises, "bad news," or hiccups--everything went exactly as planned and as promised. I now have a new high-quality roof and, thanks to the warranty, I'll likely never have to worry about this aspect of home ownership ever again. I will certainly be calling Power if I need any other projects done to my home in the future.

This company is disrespectful of customer’s time, intelligence and to their homes. Sales pitches last over 3 hours on average, and their measurements are often incorrect resulting in multiple price changes over the course of the project. Their “special pricing” is only valid while the salesman is on site at your house. You can not seek out other bids as generally recommended anytime you are starting a construction project. They share a Bill of Rights for customers that are often violated and no reparations offered. The contractors do not speak English and are difficult to communicate with. Work was done before and after agreed upon times, even at night in the dark. My yard and home were both damaged by the crews and I had to make repairs at my expense. The crew did not follow OSHA or State licensing guidelines for electrical or contractor work. The work crew damaged both my electrical power and internet service costing me two days of work to have the extra necessary repairs done.

PHRG agreed to review the bills I received for the damage the crew caused and after 6 requests from me, never followed through. The crew tried to finish the job at 9 pm in the dark and then asked me to sign off on the completed job. I refused to review a siding job in the dark and this made the crew member angry. One crew member attempted to take my phone and approve it himself. This is because the crew are told they only get paid if the customer approves their job. The crew also informed me they had no time to come back because they had other jobs already scheduled. I am guessing these hard working crews do not get to enjoy the company sponsored annual private caribbean island rental that all the sales people enjoy for taking vulnerable homeowners’ money.

If you are still reading and considering using this company, please do thorough research. I found they had an A+ on Better Business Bureau, however, upon further research found that rating means nothing. BBB has received 898 total complaints in the last 3 years.467 complaints in the last 12 months. (As of the 17th of September, 2023) The rating is A+ solely based on how often PHRG responds (mostly automatic replies) to complaints, not their actual service quality.

The company attempted to assuage my dissatisfaction by pressuring me into buying more products. Once again, the “deal” was only good while they were still on my property and I was not given time to collect other bids. This is not standard with contractors, only sales hungry corporations. My recommendation is to hire local contractors and not give any time or money to these homewreckers. They highlight that they were named “#1 company to work for for Millennials by Forbes” and that is because employee turnover is high and their work ethic is quite disappointing.