Buyer's Choice Award Winner

Power Home Remodeling Reviews

Chester, PA

4,880,395reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About Power Home Remodeling

Power Home Remodeling is a full-service exterior renovation company that focuses on upgrades that make your home more energy efficient. Its core services include vinyl replacement windows, entry doors, asphalt shingle roofing systems, attic insulation and vinyl siding.

Pros
  • Energy-efficient products
  • Free project estimates
  • Limited lifetime workmanship warranty
Cons
  • Limited choice of materials

Power Home Remodeling Reviews

Filter by Rating

  • (5,682)
  • (393)
  • (71)
  • (63)
  • (252)

Popular Mentions

    How do I know I can trust these reviews about Power Home Remodeling Group?
    • 4,880,395 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Power Home Remodeling Group?
    • 4,880,395 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 29 Reviews 5235 - 5435
    Staff

    Reviewed May 11, 2022

    Had our sliding door and front door done back in 2018. We were very happy with our service and quality of the job. Next project came up windows and we did not hesitate going with Power. We requested for Nico help and once again Power to the rescue. We had 25 windows replaced and once again happy with service and quality. One day with the new windows and already feel the difference. We did our walk through and very happy once again with our service.

    Thanks for your vote!
    Staff

    Reviewed May 11, 2022

    We have completed two projects with them and have nothing but good things to say about our experience. They are detailed and thorough in estimates, inspections and install. Thank you from our home to you for all you have done to get our house looking great and becoming efficient.

    Thanks for your vote!
    Punctuality & SpeedStaff

    Reviewed May 11, 2022

    Installation process is seamless. Power representative arrived at scheduled time and worked through the day to finish the job. Doors and windows look great. Lifetime warranty is the best feature. We will definitely use Power for future projects

    Thanks for your vote!
    Staff

    Reviewed May 11, 2022

    The workers were professional and worked efficiently to remove our old door and install our new door. I would highly recommend Power Home Remodeling to my family and friends. They will appreciate the results!

    Thanks for your vote!
    Staff

    Reviewed May 11, 2022

    Gutter replacement provided in a timely professional manner. Company representatives were knowledgeable and were sure to keep us informed about each step of the process. We would be happy to work with them again in the future.

    Thanks for your vote!
    Customer ServiceSales & MarketingStaff

    Reviewed May 10, 2022

    Sales and Service installers are extremely knowledgeable about their products in regards to current market trends as well as the high level their products rank to big box stores and competitors. Extremely friendly and a pleasure to work with.

    Thanks for your vote!
    CoverageTechMaintenance

    Reviewed May 10, 2022

    I was very pleased to use this company to replace the very old windows in my home. The installation crew that came out arrived at the time agreed upon. They also installed the windows in a timely manner, before they left they vacuumed, sweeped and mopped all the areas they worked in. I highly recommend using them for all your home renovation needs!

    Thanks for your vote!

    Reviewed May 10, 2022

    The windows are really nice and the life warranty better, the only bad experience I had was was the supervisor at the end try to scare you just to sell you the roof. Too pushy and annoying but good job with the installation at the end.

    Thanks for your vote!
    Customer ServiceSales & MarketingStaff

    Reviewed May 10, 2022

    Everything from the beginning till the end was great. We were very impressed with the company from the initial marketing person, to our sales experience, and to the installation team. The installers were very friendly and cleaned up well. The product itself is beautiful to look at and the warranty you can’t beat. Thank you Power!

    Thanks for your vote!
    PriceStaff

    Reviewed May 10, 2022

    Everyone part of the process was great to work with and very thorough in providing information and accessing the project. I purchased based on the quality of the product, cost, and warranty. Highly Recommend.

    Thanks for your vote!
    Staff

    Reviewed May 10, 2022

    The three gentlemen who installed my new windows were cordial, professional and did not mind my questions. Chris was very willing to answer questions and did an excellent job of demonstrating how my new windows work. I am pleased.

    Thanks for your vote!
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed May 10, 2022

    Salesperson was very thorough and knowledgeable. Easy to schedule appointments around work. Installers were on time, fast, and professional especially important since we work from home. The installation looks amazing and really brightens up the house.

    Thanks for your vote!
    Staff

    Reviewed May 10, 2022

    Everyone was very friendly and willing to explain, answer questions, assure you, etc. Everyone was very professional. Gutters were done well. The workers came on time. Plan on using them to do our roof as well.

    Thanks for your vote!
    Staff

    Reviewed May 9, 2022

    I used Power to re-do my siding and gutters. They were very friendly and informative. They explained current issues with existing siding and gutters as well as other issues they encountered in the inspection. I felt confident about what I was paying them to do and they did it well.

    Thanks for your vote!
    StaffTransparency

    Reviewed May 9, 2022

    Outstanding workmanship on install. Very thorough and clean. On time and professional. Great explanation of products and how to work sashes. Could not be happier with the job from “soup to nuts.” Very refreshing to work with a company that clearly stands by their work and materials. Will definitely do work in the future.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed May 9, 2022

    Leigh was the remodeling consultant that came and gave us a very thorough presentation on what POWER is and what it represents. The customer service is PHENOMENAL and they will always go with the customer's approval. She really gave us the pointers on what she thought was a red flag to get done which was our roof in our home. Have no regrets will definitely recommend to many friends and family.

    Thanks for your vote!
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 9, 2022

    They are very thorough, professional, prompt, and provide top customer service!!! They overdelivered, their crews are very knowledgeable and skilled. They go over and beyond the call of duty to deliver excellence. I would refer them to all my contacts.

    Thanks for your vote!
    Sales & MarketingStaff

    Reviewed May 9, 2022

    Matt was our sales agent. He walked us through everything. We definitely decided to do something -- windows -- on our home because he was so great. Install guys and quality assessor Troy went above and beyond making sure we had great service and understood the goings on of our home.

    Thanks for your vote!
    Staff

    Reviewed May 9, 2022

    Working with power has been a great experience! From our initial consultation with Mike, to our pre install inspection with Brad and Leanna, and our installation team led by Aaron. Everyone has been extremely professional, courteous, and kind. Would highly recommend their services and plan to use them again for future projects.

    Thanks for your vote!
    CoverageSales & MarketingStaff

    Reviewed May 9, 2022

    We had Power Home Remodeling replace a couple of older windows. Everyone we worked with, from the sales people to the installation crew, was courteous and professional. Very happy with our choice. Highly recommended!

    Thanks for your vote!
    Staff

    Reviewed May 9, 2022

    I just want to thank Power Home Remodeling for the outstanding service they provided us with. The staff are very professional from beginning to finish. They make sure we were satisfied with our window installation. I would recommend Power to anyone one for the one of a kind service.

    Thanks for your vote!
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 7, 2022

    Both the initial consultation and the installation of our windows and door went smooth, professional, and fast. The crews were on time, polite, and efficient. However the only thing that we felt let down on was communication from the warehouse team regarding our windows and door being on the truck. We weren't contacted prior to the install dates to inform us that the installation would have to be pushed back. It was a minor inconvenience, but an inconvenience nonetheless.

    Thanks for your vote!
    Punctuality & Speed

    Reviewed May 7, 2022

    The whole process was from start to finish was fast and easy with a very coordinated install team. We selected Pella Windows after reviewing sample of each window that Power brought in during the consult. The windows look good and we can feel the temperature difference already!

    Thanks for your vote!
    Punctuality & SpeedStaffSales Tactics

    Reviewed May 6, 2022

    We had all windows in our house replaced. The windows are wonderful and so much easier to operate and clean. We wish we had not waited so long to have the install done after an initial estimate two years ago. From the very beginning there was never any "hard sell" of pressuring for decisions. Everyone in this company is professional, friendly and helpful. The installation was seamless and only took maybe 6 hours for 22 windows in a two story house. The foreman and crew were very respectful of our property inside and out. Everyone had a smile. The employees clearly enjoy their job and have loyalty to the company. To me this indicates a well run management that values and respects their employees, as well as their clients. We highly recommend Power Home Remodeling for quality work.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingStaff

    Reviewed May 6, 2022

    Love the windows and the carpentry, and how helpful, communicative, and pleasant everyone was along the way. My only reservations: the sales techniques were a little on the high-pressure side (though the sales people were very nice and very informative); and the process of meeting with Power personnel sometimes seemed more time-consuming than necessary. Maybe the fact that windows are a big purchase necessitates taking time, dotting i's and crossing t's; but it felt like a lot and like PowerHRG was, collectively speaking, being a little bossy. But overall the experience was great.

    Thanks for your vote!
    Punctuality & SpeedStaff

    Reviewed May 5, 2022

    Power was extremely professional from day one. From the first knock on the door to install everything was great. The actual install crew arrived on time, cleaned up and was quick! We love our windows!

    Thanks for your vote!
    Staff

    Reviewed May 5, 2022

    This is the most professional and seamless experience I've ever had in 21 yrs as a homeowner. Courteous, neat and the quality of craftsmanship is unmatched. Others will sell you product, Power prides itself on it.

    Thanks for your vote!
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed May 5, 2022

    Everyone from the sales team to the installation team was very professional and on time. Our window installation went as planned and on schedule. We are very happy with our experience and our new windows.

    Thanks for your vote!
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed May 5, 2022

    I had 4 windows replaced on May 5, 2022. I couldn't be more pleased with the quality of the windows. Our sales rep Asante was friendly and knowledgeable. The installers were respectful of our home and did an excellent job. The quality assurance manager Brett not only answered every question and concern I had, but in the end he also took the time to help me schedule replacement of the remaining 6 windows and the sliding door that I needed to have done. I genuinely feel that everyone I have dealt with at this company cares for their customers and their satisfaction.

    Thanks for your vote!
    Contract & TermsSales & MarketingPricePunctuality & SpeedRates

    Reviewed May 4, 2022

    I was just visited by a sales person from Power Remodeling. I was given two prices, 39K and 34K... 34K if I agree now to get them done, 39K if he left without an agreement signed...Really, you charge 5K extra once he walks out the door? I get no time to look at my finances or even think about it? My wife told him that we could probably have next week the 34K, but he said OK then it will be 39K. This is a bad sales pitch.... I would say you just lost a 34K sale because you have no patience to wait.... Raul **.

    Thanks for your vote!
    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings to homeowners. If you have any further questions or concerns, please reach out to our Customer Care Department at customercare@powerhrg.com or 888-736-6335, option 4 at the prompt. We’ll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    Verified purchase
    Staff

    Reviewed May 4, 2022

    Overall it was a great experience from start to end. I would recommend Power Home Remodeling's company to all of my friends and family for windows projects. Drilon was really great, very knowledgeable.

    Thanks for your vote!
    Staff

    Reviewed May 4, 2022

    Our install with Power was good overall. It was a seamless process from start to finish and everyone that we came in contact with was professional and friendly. I would recommend Power to my family and friends.

    Thanks for your vote!
    StaffHonesty & Transparency

    Reviewed May 4, 2022

    Everyone I worked with at the company was professional and I felt honest in their assessment of the work needed. The installers were respectful of my home, and pointed out water damage to the siding that needs attention. Overall, a good experience with the company.

    Thanks for your vote!
    Customer ServiceCoveragePunctuality & SpeedMaintenanceResolutionTimeliness

    Reviewed May 4, 2022

    6 years ago we ordered windows for our bedroom and were pleased. 2 years ago, we ordered windows for our kid's rooms. 4 times in a row, Power's manufacturer made the windows with uneven lines in the panes. I wrote a letter to the company with no response. I've called the company, talked to a manager and he said he would rectify the situation. I asked about some type of compensation and he said they don't compensate unless there is damage. After the 4th mistake, I called again asking for some compensation. The gentleman agreed and said he would get back to me after talking with his team. Have yet to hear back from Power. Will never recommend or use Power ever again. Still waiting for them to replace the wrong window!

    Thanks for your vote!
    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings to homeowners. If you have any further questions or concerns, please reach out to our Customer Care Department at customercare@powerhrg.com or 888-736-6335, option 4 at the prompt. We’ll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    Staff

    Reviewed May 4, 2022

    We are very happy with Power Home Renovations and this is our second project with them. The first was the roof and this time was the windows. The crew was very polite and respectful of our home and made sure nothing was damage during the install. They also helped with moving the furniture and the blinds. Will definitely go with Power for our next project.

    Thanks for your vote!
    Staff

    Reviewed May 4, 2022

    Power home and remodeling was an amazing company to work with! Would highly recommend to anyone. They are very thorough and professional. They are always on time. The products are high quality and look incredible. The warranty is great with no hidden fine print. Power doesn’t try to force you into buying anything; they are very understandable about budgets. Overall the company and their staff members are beyond great! Couldn’t ask for a better team or family! If anyone is looking for home remodeling, I 100% recommend Power home and remodeling, you will not be disappointed!

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffTimeliness

    Reviewed May 3, 2022

    The salesman, girl that came to measure & installation team are all excellent. Took months to get windows, however, that is the industry. I have dealt with POWER for years & have been very satisfied. One thing that was somewhat disappointing to me recently was I had opened one of the new windows, (replacements as previous company went out of business) & then couldn't get it closed, scheduling for someone to come out & look at it was 4 months out. When I contacted them to complain the problem was resolved as I was given the link to a tutorial which showed me how to properly close & lock the window. Thank you POWER!!!!

    Thanks for your vote!
    Customer ServicePunctuality & Speed

    Reviewed May 3, 2022

    Was thoroughly pleased with the communication throughout my project. The crew did a great job, and finished quickly. Everything was cleaned up and left as they found it. Will be looking to Power Home for future projects.

    Thanks for your vote!
    StaffBilling

    Reviewed May 3, 2022

    Everything went very smoothly and I’m excited to know that my windows can be cleaned inside out in a matter of minutes from inside my house. I’m sure this is going to help with our electric bill also.

    Thanks for your vote!
    Staff

    Reviewed May 3, 2022

    Power home remodeling group staff are very professional and allow me to ask questions and explain the answer very simple so I understand. I would recommend your team anytime to friends and to my family.

    Thanks for your vote!

    Reviewed May 3, 2022

    The process was seamless from the beginning. Power was great with communicating the timeline and steps involved with completing the job. The crew arrived on time, worked hard and was meticulous in cleaning up after installation.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedRates

    Reviewed May 3, 2022

    There are times where situations don’t fit personalities. This is not scenario of a bad product but a bad sales experience. When I originally answered the doorbell for what I now consider a ‘cold call’ I did not expect to sit thru a timeshare presentation. This presentation went on for 2-3 hours, all because I kept saying, no. Eventually I caved in and accepted an offer for 4 windows that was 25% off the price that was quoted to me 2 hours earlier.

    So finally, 4 months later my windows get installed and the company sends out what they call an ‘job inspector’. I thought that this guy was coming out to check the work and he would be gone in a few minute. NOPE! This was another timeshare presentation. Another 2 hours down the drain trying to sell me more products/services. I work from home. I had a work meeting while the sales/inspector was there. Not cool. I would not recommend this company solely on the sales tactics. I don’t want to anyone to have to sit through hours of sales pitches. I’m sorry POWER but you just need to put your stuff online and post videos.

    Thanks for your vote!
    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings to homeowners. If you have any further questions or concerns, please reach out to our Customer Care Department at customercare@powerhrg.com or 888-736-6335, option 4 at the prompt. We’ll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    Punctuality & SpeedStaff

    Reviewed May 3, 2022

    The installation of our new windows was quick, the workers were clean, courteous, and quick. The installation went smoothly and I love my new windows. Will definitely finish the house in the next year.

    Thanks for your vote!
    Punctuality & SpeedStaff

    Reviewed May 3, 2022

    Daiton and the entire Power Home Remodeling has been unbelievably kind and professional throughout the entirety of our projects. We’ve had our roof, siding, gutters and doors done by Power and frankly, we’d go with them for any and all future projects. They’re knowledgeable and the best one stop shop that we’ve ever worked with. The work is top quality and unbelievably quick install— We’re always baffled by the speed and seamlessness that the projects get done with.

    Thanks for your vote!
    Verified purchase
    Maintenance

    Reviewed May 1, 2022

    Work was done well and in a timely fashion. Only complaint is that the trash, though minor, was left behind. It consisted of a handful of nails, some broken wood and scrap material. It was all collected neatly, just not disposed of.

    Thanks for your vote!
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed May 1, 2022

    The salesperson was very informative. Gave a free estimate and worked with us with financing. The team that installed our gutters did a great job and made quick work. We will have windows installed at a later date. I would highly recommend Power Home Remodeling to anyone looking to have a remodel done.

    Thanks for your vote!
    PriceRates

    Reviewed April 30, 2022

    I purchased 6 windows. Good price and the best windows. They explained everything from the beginning to the end. Always on time. Always nice. I highly recommend Power Home Remodeling group. Thank you for everything.

    Thanks for your vote!
    Staff

    Reviewed April 29, 2022

    Will was awesome. He was very professional and knowledgeable about the product. I did not feel rushed. He answered all my questions. It was a very pleasant experience. I highly recommend Power Home Remodeling.

    Thanks for your vote!
    Sales & MarketingPunctuality & SpeedStaffBilling

    Reviewed April 27, 2022

    Hands down from start to finish Power by Pella improved the curb appeal of my home 100%. I did my research and scheduled meetings with 5 other window companies and the service and product information was so impressive I could not turn down the window install I got today from Power by Pella! The sales team spent valuable time to answer all my questions and were able to show me just what a superior product I would get if I went with Power by Pella. I ask for a black on the outside and white on the inside window and that is what I got! The other companies acted like that was an unheard of product. The crew were professional and courteous. The install team left nothing behind the cleanup was fantastic. It was like they’ve never been here. I’m looking forward to seeing my power bill tremendously lowered. All in all great job. I would totally recommend them with five stars.

    Thanks for your vote!
    TechPunctuality & SpeedStaff

    Reviewed April 27, 2022

    The guys came out and quickly installed our windows. They were respectful and did good work. After they finished they cleaned up the glass and debris. The team leader walked with me to make sure I was satisfied.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed April 27, 2022

    I would recommend to everyone who needs windows to do themself a favor and go with Power Windows! They are prompt and extremely efficient! We replaced all 12 of our windows and everything has been great.

    Thanks for your vote!
    StaffBilling

    Reviewed April 27, 2022

    As of right now I have no complaints on the work but am not happy with the installation process. They claimed to have truck problems and did not show until 4:45pm. They were removing our gutters and installing new ones. At first it was fine but I could tell after an hour they were rushing to get the job done. Then when it came to clean up they left several pieces of debris, nails and tape on my property and stuck to my house. They didn't even ask for payment, they just left an invoice in my mailbox. It is illegal for a non-postal employee to place something in the mailbox.

    Thanks for your vote!
    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings to homeowners. Please contact our Warranty Service department directly at 888-736-6335, option 2 at the prompt. We'll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    Punctuality & Speed

    Reviewed April 26, 2022

    What I like was the windows, the crew and how they work quickly and the only thing that concerned me was that I can't put the windows back in. The cleanup was good, could have prepped the home a little but better.

    Thanks for your vote!
    Staff

    Reviewed April 26, 2022

    Power home remodeling knocked on our door and from there they got us a great new sliding glass door and replaced our old large picture window. Everything went extremely smooth and everyone was friendly and easy to work with.

    Thanks for your vote!
    Punctuality & SpeedMaintenanceStaffResolution

    Reviewed April 26, 2022

    We just got windows and doors installed. The products are as they promised and took the look of the house to a new level. We are very happy with Power. Everyone was very accommodating with the things that we were concerned about during the install and were quick to fix the issues with no questions asked and with a smile. I appreciate how professional they all were.

    Thanks for your vote!
    Staff

    Reviewed April 26, 2022

    This is a great company with terrific products and employees. Everyone is helpful and they really went the extra mile to help me get the best deal. They take care of their customers with utmost professionalism and care. I higly recommend them to anyone wanting windows and doors.

    Thanks for your vote!
    CoverageTechMaintenance

    Reviewed April 22, 2022

    These windows are gorgeous! We got the Queen Anne style and I love them! They came and put 13 windows in my old home in 1 day. They even replaced the outside trim (siding) around the window. My husband is a contractor and he was skeptical but not anymore. He loves the new windows and the 50 year warranty. These windows have a 50 year warranty and if you sell it transfers to the new owner. I highly recommend this company and the windows!

    Thanks for your vote!
    Customer ServiceStaffCommunication

    Reviewed April 21, 2022

    Last year I spent over $22K on a new roof from Power Home Remodeling. Decking and all. A couple weeks ago I had a picture fall off my wall. I opened the wall to find that I have 2 rafters that were completely rotted out. There is NO WAY Power Home Remodeling crews did not see this. They never bothered to come down and notify me that I had a BIG issue to worry about. Had I been advised of this issue, I could have had the issue fixed while my entire roof was off. Instead, I was never notified at the time and now I am dealing with having to tear out a large part of my ceiling in hopes to be able to properly get this repaired from the underside. My roof has already started sagging in that area.

    I called Power Remodeling out and was told "well, we don't do structural repairs." No, but it is extremely POOR professionalism and customer service to notice such an issue and never bother to notify the homeowner. I had been a repeat customer with Power previously, but after this poor character and work practice I will never use or recommend them to friends or neighbors again. I wish I could post photos to show the completely lack of customer care.

    Thanks for your vote!
    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings to homeowners. Please contact our Warranty Service department directly at 888-736-6335, option 2 at the prompt. We'll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    Staff

    Reviewed April 21, 2022

    Our experience with Power Home Remodeling was very enjoyable. Everyone was very professional and helpful. All the work was done in the time frame provided and cleaned up as if they were never there. I would recommend Power Home Remodeling to anyone!

    Thanks for your vote!
    Staff

    Reviewed April 20, 2022

    I was so impressed with my full experience from beginning till the end. From the marketer that I first came in contact with, to the remodeling consultant and the crew was excellent as well. I recommend

    Thanks for your vote!
    Customer ServiceSales & MarketingStaff

    Reviewed April 20, 2022

    Overall experience was great. All finished products turned out wonderful. All small issues were taken care of without any hassle. Crews were nice and answered any and all questions at install. Sales and customer service departments were accommodating.

    Thanks for your vote!
    Punctuality & SpeedStaff

    Reviewed April 19, 2022

    Power Home Group installed double hung windows. Salesman was very personable and installation was very prompt and trouble free. Everyone was very friendly and helpful. Since windows were installed today, I have not experience with them yet.

    Thanks for your vote!
    TechStaffHonesty & Transparency

    Reviewed April 18, 2022

    From start to finish the guys that came out were very honest, knowledgeable, and detail oriented. The siding and gutters were installed when they said. They cleaned up after themselves. The house looks great.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed April 16, 2022

    The materials Power used in our roofing, windows and gutters are of solid quality. Their customer service is also high quality. The only issues we had were around wrong order details that caused a delay with the installation of one window, as well as two installation issues that resulted in needing to reorder two parts. Ultimately it took an extra 2.5-3 months to get it all ironed out. In the end, we are very pleased with the outcome of all the work they did, the way everything looks, and the value it all added to our home.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed April 15, 2022

    Terrible service. The company should not be knocking on people’s doors looking for new customers if they do not have anyone to service them after the fact. Original install was delayed multiple times and extended four months. Installers no showed one install date and never reached out to us, we had to call them. One window installed correctly will not be fixed for another four months. Nobody in company takes accountability for the horrible service.

    Thanks for your vote!
    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings to homeowners. Please contact our Warranty Service department directly at 888-736-6335, option 2 at the prompt. We'll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    Verified purchase
    Customer ServiceTechSales & MarketingPunctuality & SpeedStaffBilling

    Reviewed April 14, 2022

    I’m waiting for somebody to get back with me regarding the window that was put in my bathroom. It has a pull out crank with my old window did not and my window shades (Bahama shutters) will not close properly. Told the representative came out at the work is done. Also texted the sales person. Also mentioned it to the person making the appointment for the follow up visit. Please do not make me put a “stop payment” on the check that I paid with!

    Thanks for your vote!
    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings to homeowners. Please contact our Warranty Service department directly at 888-736-6335, option 2 at the prompt. We'll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    Punctuality & SpeedMaintenanceStaff

    Reviewed April 13, 2022

    Carlos and his team were on time and very professional. The quality of work was great. The only issue was the front bathroom window was supposed to be frosted glass, but they were able to schedule a replacement to fix that on the spot. I would highly recommend this company for all your windows needs!

    Thanks for your vote!
    Punctuality & SpeedStaff

    Reviewed April 12, 2022

    They were prompt and professional. They have already done my roof, gutters and siding. And now the windows. They are great about fixing problems. I recommend them. They do a great job. I'm very happy!!

    Thanks for your vote!
    TechPriceRates

    Reviewed April 11, 2022

    DON'T HIRE THEM!!! Their roofers damaged our ceilings and won't take responsibility for it. We hired POWERhrg to do a new roof, trim, skylights and gutters. They were VERY pricey - $33, 236 but they come with a lifetime warranty. They assured us we don't have to pay until we are satisfied with the work. Power contracts out and the roofing crew was not careful and in a rush to get it finished. We found them JUMPING from the high roof portion to the low roof portion and that damaged the ceilings and some walls in our garage apartment. They say it is because we have 2 decades old sheetrock. Who Sheetrocks their home periodically????

    We were quoted one price and then given another after they said we needed to replace all the plywood, I accept that it was necessary, but they did not warn us that the plywood they needed to add would damage the sheetrock on the ceilings and some walls. (The roof is vaulted and there is no attic space in between.) They replaced skylights that were a different brand and a different opening size, and this also requires a lot of finishing now, and they tried to hide how poorly the difference was by nailing odd pieces of wood around it.. The roofing crew did not have one worker that was fluent in English. A supervisor was supposed to come out during the job, but never showed up.

    Power denies that the crew jumped from roof to roof, putting more pressure on the seams, but I have video proof, and a huge amount of cracking. I tried to resolve this by having them pay half the cost for a spackler and painter, but they say the damage is our fault??? My advice, find a less costly company that does not contract their work out..

    Thanks for your vote!
    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings to homeowners. Please contact our Warranty Service department directly at 888-736-6335, option 2 at the prompt. We'll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    Customer ServiceTechPunctuality & SpeedRefunds & PayoutsTransparencyHonesty & Transparency

    Reviewed April 11, 2022

    4/9/22: We contracted with Power Home Remodeling to have all our windows replaced, new siding installed, a new front and basement door installed and shutters installed. The job was scheduled to be done in mid-February. This was supposed to be approximately a 5 day job. As of today, April 8th, it remains uncompleted. Two windows were measured incorrectly, and the replacements could not be installed. We needed to wait for new windows to be manufactured. No big deal for us. We liked the product and were willing to wait. Then at the end of day of installation, we found several new window screens had rips in them. They needed replacement. The majority of the screens were not stretched tight enough on their frames. They were getting pulled and stretched in a light wind.

    In addition, The brick molding for the basement door wasn’t completed. Two back windows were not boxed out when the siding was installed. The tin work around an arched window needs to be redone because it wasn’t secured well and is loose and floppy. And our front door would not lock without us pulling up on the doorknob to engage the bolt. The front door is out of plumb and needs to be completely reset, and the bottom edge of the door is cracked. Our project manager saw these problems in person. He even noticed some of them before we did. We were told all of this would be remedied, including a new door, new screens, etc. And we were ok with that. Even after finding over 50 aluminum nails in our driveway that were not cleaned up (We’re still finding them. Fortunately no flat tires) we were willing to give the company the benefit of the doubt. Mainly because our project manager was doing his best.

    Our work date was changed a couple times-windows not ready, bad weather. Ok. These things happen. We waited. Then we were told that today would be the day when the work would be completed. This was confirmed twice by phone calls from the home office. This morning my husband moved furniture, took curtains down, put tarps down, paid for our dog to be boarded for the day. At 7:22AM, my husband received a voicemail message from our project manager telling us he didn’t know who in the home office told us they were coming today, but they were still on another job and would not be coming for another 4 days. My husband (with a leg injury) now had to move everything back.

    We did our research with this company. We own a 1000 sq for home. We are by no means wealthy. But we wanted quality product. We are paying A LOT of money for this work. I waited until now to submit a review because I honestly wanted to be fair and give things a chance to get ironed out. I would have given one star, but our project manager has really tried, and the house does look nice. But nice doesn’t cut it if quality isn’t there too. The second star is for our project manager alone. We are very disappointed and questioning our decision to have this work done. Maybe in the future I can update this review to something more positive, but based on our experience to date, we cannot recommend Power Home Remodeling and regret our decision to contract them for this work.

    4/11/22 Update to above review:

    Today was supposed to be the day everything was corrected. I received a voice mail stating the crew would be here between 8-10AM today. At 11:00AM we contacted them. And they are not coming today. Nobody notified us. Not sure how long we would have waited before someone did. Once again, we moved furniture, put tarps down, paid for our dog to be boarded. I give 1 star for this company now. I’d give no stars if I could. Never again. Poor installation, damaged material, poor cleanup, terrible customer service. This isn’t how you treat clients who are paying you 50+ grand.

    Thanks for your vote!
    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings to homeowners. Please contact our Warranty Service department directly at 888-736-6335, option 2 at the prompt. We'll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    Verified purchase
    Sales & MarketingStaff

    Reviewed April 11, 2022

    We had a great experience working with your sales people, the facilitator, and the installation crew. The only issue was that the first two did not tell the installation crew about a special request I had about connecting the base of the siding back to the concrete to prevent mice from coming in. But your great installation crew took care of it.

    Thanks for your vote!
    Sales & MarketingTransparency

    Reviewed April 7, 2022

    Siding project done by Power Home Remodeling, great sales people and siding crew. Have been easy to work with. Gave us good explanations of products. Kept in close contact with us with all the weather changes. Product met expectations and other than mother nature everything has gone according to plan.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 7, 2022

    Showed up when expected, installer (Tim) was great. He did an awesome job. The door was a game changer- before I could stand 6ft away and feel a heavy draft. Now I cannot feel anything. It’s amazing what a new door does to the look of a home.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaffCommunicationTimeliness

    Reviewed April 7, 2022

    No particular order.... Lots of re-scheduling due to weather - totally understandable. I got calls to do windows first, & then told no (by Power), cause could impact the windows; then someone would call to do the same thing?! Every follow-up appt / QA / has been late or no-show by at least 1.5 hours with no communication.

    Gutter crew never showed, had to call to learn they would show-up next day. ** Bits of gutter everywhere. 3/7 windows installed need repairs/fix - concerned that new may be better. Really, almost half need repairs already???

    1" gap of open wood where siding replaced. Siding replaced is "bowed out" -- discovered by me/owner - open wood is unacceptable. ~ 5" cut of existing screen (south window, sw corner) **. I ordered shutters -- NO ONE knew they weren't installed, delivered, no one can tell me anything. Actually tried to change the color -- again, no one knows anything?!? QA done 4/2/22 - notes available? Told they weren't. "Project review" done today 4/6 - had to start from scratch.

    Thanks for your vote!
    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings to homeowners. Please contact our Warranty Service department directly at 888-736-6335, option 2 at the prompt. We'll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    Verified purchase
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed April 6, 2022

    We love our new windows. From the beginning, the salesperson thoroughly explained the possibilities, gave us options (which we really appreciated), to the quick installation of the new windows. The installation was quick and complete, with no fuss and no mess. The product, workmanship, and its warranties are outstanding.

    Thanks for your vote!
    TechStaff

    Reviewed April 6, 2022

    Every part of this process was smooth. Kept us informed, explained well and was thorough. Work looks amazing!!! They cleaned up great! They checked in with me to make sure I was ok with everything and the representative that came out after everything was done was super. He even went in our attic to make sure inside was good. The staff is so personal. With everything that’s going on it helps to have options and people who are personal and care.

    Thanks for your vote!
    Verified purchase

    Reviewed April 5, 2022

    4 Guys showed up at 10 am and started work right away!! Installing the trim took longer than installation!! Done and cleaned up by 12:30 pm!! No drafts that I feel! Temperature in the area is higher than before the replacement!!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 4, 2022

    Installers led by Chung were professional and courteous. Several company representatives stopped by before, during and after installation to ensure any questions or concerns were addressed. Very satisfied with results.

    Thanks for your vote!
    CoverageTechPunctuality & SpeedStaff

    Reviewed March 31, 2022

    Power has been great to me because I had my windows done in the past and I was amazed how the windows came out, no draft or air coming through the window. 9 years later I just replaced my siding and can already feel the difference. Great company to work with.

    Thanks for your vote!
    Staff

    Reviewed March 31, 2022

    Installers did a fantastic job. Quality installation and cleaned up afterwards. The workers showed up on time. Everyone I dealt with was very courteous. I’m so pleased that I am willing to allow them to do my siding.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed March 31, 2022

    Following a new front entryway install in November 2021, I have had issues with initial product quality including gaps and evenness in permanent factory installed trim pieces, have required several service visits for items including thermal gaps around door and initial hardware failures, with each service visit creating another ie. stripped out screws, scratches left on door from prior service. Of those service appointments, twice, the service department has scheduled visits without communicating to me the scheduled dates and times. As I await yet another service weeks out, I have also been waiting almost three weeks to hear from a supervisor/manager as I had requested.

    Power Home Remodeling promises a premium product and a premium process, at the premium price which was paid; for my premium dollars I have received subpar returns in both product and support; the door itself as well the service model are very much disappointing, and would be at even half the cost of this project. Power Home Remodeling still has the opportunity to make this right, but that begins with PHR making available someone other than front-line phone staff to discuss next steps for correction.

    Thanks for your vote!
    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings to homeowners. Please contact our Warranty Service department directly at 888-736-6335, option 2 at the prompt. We'll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    Verified purchase

    Reviewed March 30, 2022

    We love our new stuff. The windows are so much better than what we had. The windows around our house a lot quieter and the rooms are warmer now and the windows do not rattle when we have wind. They are so much prettier too.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed March 30, 2022

    When our 16 windows were delivered in NOVEMBER several were NOT what we ordered. Power Remodeling Promised we would get correct ones the first of January. January came and NO replacement windows. They said their supplier didn't deliver, but the windows would be delivered the first part of March. March came and the same excuse was given and now it's MAY. We are frustrated and now waiting for May.

    Thanks for your vote!
    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings to homeowners. Please contact our Warranty Service department directly at 888-736-6335, option 2 at the prompt. We'll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    Verified purchase
    Staff

    Reviewed March 30, 2022

    We had 13 windows replaced. The workers were professional and efficient. We are very happy with our windows and our radiant barrier. The salesman was very thorough and explained everything very well.

    Thanks for your vote!
    Profile pic of the author.
    Customer ServiceCoverageSales & MarketingPunctuality & SpeedMaintenanceStaff

    Reviewed March 30, 2022

    At first I thought this company was different than the others. After the windows were installed on a Friday, a gentleman came by and we did a walk around inspection with each window. I pointed out the damage on some of the windows, one window was put in crooked. He assured me he could take care of the small corrections and someone would call to set up a time to replace the window. The gentleman started a sales pitch with their other products. My husband and I were so tired and had not ate. We told him no several times. He was relentless. His sales tactics is unprofessional and very unscrupulous.

    On Monday afternoon I walked around my home and noticed he did not replace any of damaged screens or install the side covers or make any repairs he said he would. As of now they have not set up an appointment to finish my windows. Do I believe they are going to replace the crooked window or the damaged screens and covers without a hassle, it is questionable.

    Thanks for your vote!
    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings to homeowners. Please contact our Warranty Service department directly at 888-736-6335, option 2 at the prompt. We'll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    TechStaff

    Reviewed March 29, 2022

    Very easy to work with, Seth and Jeremy came out and give me an estimate on my roof and explain in-depth what the system does. Everyone is very friendly and professional. Would recommend the company so far.

    Thanks for your vote!

    Reviewed March 25, 2022

    Pleased with all aspects of the process from beginning to end. The crew that actually did the install were the best because on a very cold blustery day they still did their job well and didn’t rush. We are looking forward to doing business with “Power” concerning gutters when things are right money wise.

    Thanks for your vote!
    Punctuality & SpeedStaff

    Reviewed March 24, 2022

    Friendly, good work, excellent job 100% satisfaction, workmen were friendly, cleaned up after job. Very fast high quality workers. Great products, beautiful windows, they went out of their way to satisfy us.

    Thanks for your vote!
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 22, 2022

    Power Home Remodeling provided excellent customer service from our initial consultation to the final post installation inspection. Pedro and Jordan took their time explaining the products in detail and made sure we understood the process. Installation was efficient and extra care was taken to make sure our property was cleaned up after the installation. The entire process was ao easy the the windows are beautiful. We are happy customers!

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed March 22, 2022

    We had 17 windows replaced in our home by Power Home Remodeling back in 2012. We had no problems with the windows. Excellent installation by the company. In 2016 we called the warranty department because 2 front windows needed to be replaced because of discoloration. They were able to exchange the windows within 6 weeks. In July of 2021, we called the warranty department again, because two other windows, had disclosure on the top panel, and we were told due to COVID 19, it will be a 6 month period until we get our windows. No problem, we understand the dilemma we are all facing due to the pandemic. We called again in January 2022 and were told it would be March 2022. Here it is, close to the end of March, and know we are being told Sep. This unacceptable.

    Thanks for your vote!
    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings to homeowners. Please contact our Warranty Service department directly at 888-736-6335, option 2 at the prompt. We'll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    Customer ServicePriceStaff

    Reviewed March 21, 2022

    The staff were great, very professional and excellent customer service. The project began within the date range that I was quoted. And even better, the project started and was completed on time. The work crews arrived on time and they completed all projects in one day. I highly recommend Power for roof and gutter replacements.

    Thanks for your vote!
    Staff

    Reviewed March 21, 2022

    I was so ecstatic with the team and the motivation in working together. The team was polite in asking any questions that I addressed. The team removed and clean up all waste. A awesome team I would definitely recommend this company to other.

    Thanks for your vote!
    Sales & MarketingPriceStaffRatesHonesty & Transparency

    Reviewed March 19, 2022

    Power provides a quality product as well a great service. They listened to our needs and wants and helped us see how what we wanted met our needs. The sales person was honest and did not pressure us into any decisions. The price was fair, especially for the quality of the product. We will use Power for any window needs we might have in the future.

    Thanks for your vote!
    Punctuality & SpeedStaff

    Reviewed March 18, 2022

    Power Home did an excellent job providing windows, gutters and siding to our home. Their team was fast and efficient. Definitely will have them in mind with any of our future home remodeling projects.

    Thanks for your vote!
    Customer ServiceSales & MarketingPricePunctuality & SpeedMaintenanceStaffRatesTransparency

    Reviewed March 18, 2022

    We have had a wonderful experience with Power for our home window replacements. From the initial appointment there was no pressure sales attack. They provided a comprehensive display of the product, project plan, and a very competitive price. There was excellent in home follow-up by a project manager. During the period of the product getting built, Power provide us with updates and confirmation of install date. On install day, the crew arrived and made everything seamless. There was a visit from QC to provide training and maintenance tips which sealed the deal. We could not be happier with the entire process and no question will be using Power and recommending them moving forward.

    Thanks for your vote!

    Reviewed March 17, 2022

    Had new gutters, soffit & facia installed by Power Home Remodeling. The experience from start to finish was terrific. The quality of the products, installation and service was great. Would highly recommend them!

    Thanks for your vote!
    Staff

    Reviewed March 17, 2022

    Everyone that I have dealt with from this company was very friendly and professional. They understood my unusual circumstances and worked with that in mind. I was very happy with the process and the quality of the door.

    Thanks for your vote!
    PriceStaffRates

    Reviewed March 15, 2022

    The windows are solidly built. They pop out for cleaning and have safety features. The installation was smooth and professional. I used this company again for my roof and gutters. The price was quite reasonable.

    Thanks for your vote!
    Sales & MarketingStaff

    Reviewed March 14, 2022

    I had Power do my windows and I am pleased with the entire experience and very happy about how everything turned out. The sales process was so nice because my consultant Gracie was amazing. I would highly recommend this company.

    Thanks for your vote!
    Customer ServicePriceStaff

    Reviewed March 14, 2022

    From start to finish, completely pleased with every aspect of hiring the company. Phone calls, meetings, inspections, installation, all great. Everybody I spoke to was friendly, professional, straight-forward. Nobody I spoke with was awkward or pushy or deceptive. Installation crew was friendly, clean, and professional. Great product, great customer service. Save hundreds doing diy window replacement, but hiring a company like Power Home is worth it. Treat you fairly, install properly, and have high quality materials in your house.

    Thanks for your vote!
    PriceStaffValue

    Reviewed March 12, 2022

    Very professional. Totally worth the money!!! All the personnel were very courteous and humble. The installers were on time and professional and very tidy and clean! After the installation all debris was discarded!!

    Thanks for your vote!

    Reviewed March 10, 2022

    Everything was well planned out and has been very efficient. I had power come out in September and we picked out a bow window to replace our existing bow. The project has been smooth up until this point. I would recommend.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed March 5, 2022

    Every point of contact I've had with Power Home Remodeling has been positive. We chose to redo all of our windows (9) and our sliding door all at once. The customer service has been exceptional and the quality of the product is instantly noticeable. Every part of their team has been so nice, which goes to show customer service goes a long way. Would recommend to a friend.

    Thanks for your vote!
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 3, 2022

    We ordered our windows in October 2021. Our original install date was January 31, 2022. We were informed there may be some delay due to shipping delays, COVID, etc. Okay, we understand. Now months later, they tell us, "We are ready to go. We will be there between 8AM and 11 AM on March 3, 2022". We proceed to remove everything from the windows (drapes, blinds) and the area in front of the windows. So after preparing for them to come and altering three rooms, they call after 8AM and tell us, "We aren't coming sorry". We are paying so much money and continue to just get one excuse after another. I don't even want the windows anymore and now have to seek an attorney to see if anything can be done!!!

    Thanks for your vote!
    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings to homeowners. Please contact our Warranty Service department directly at 888-736-6335, option 2 at the prompt. We'll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    Verified purchase
    Customer ServiceCoverageMaintenance

    Reviewed Feb. 28, 2022

    I have done multiple jobs with PHR, but my siding job will be my last. I had a subcontract crew, damage to property, use of my tools, left a mess behind. One year after job completion, I have called for warranty repairs 8x, 3 of those have been because the siding fell off. I can't get anyone to discuss why my siding job has had so many issues and what they will do to fix it.

    Thanks for your vote!
    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings upon homeowners. Please contact our Warranty Service department directly at 888-736-6335, option 2 at the prompt. We'll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    Customer ServiceStaff

    Reviewed Feb. 26, 2022

    I have used Power Home Remodeling twice before. This visit was a service call replacement of screen. They were on time and professional. The service men are respectful of the property. They answered question I had concerning my window operation. Great service.

    Thanks for your vote!
    Customer ServiceTechPunctuality & SpeedMaintenance

    Reviewed Feb. 22, 2022

    I ordered windows for my home in April 2021, I was told July they would be installed. I had to call multiple times because they never showed up. FINALLY in November they installed the windows. One of the windows were broken upon arrival at my home and 2 screens didn't fit the larger windows. I was told in November; they would be back in 2 weeks. Four Months later, no window, no screens. I spend about 2 hours a week on hold trying to locate the windows and screens. Customer service is horrible and wouldn't recommend them to anyone. I am now threating legal action! Shame on you POWER HOME REMODELING! SHAME!

    Thanks for your vote!
    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings upon homeowners. Please contact our Warranty Service department directly at 888-736-6335, option 2 at the prompt. We'll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    Customer ServiceSales & MarketingStaff

    Reviewed Feb. 22, 2022

    I had a verbal commitment for warranty repair in December 2021. The Foyer window is damaged as confirmed by their salesperson. Yet, I have not heard from anyone via email or voicemails??!! I expected more from the gentleman.

    Thanks for your vote!
    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings upon homeowners. If you have any further questions or concerns, please reach out to our Customer Care Department at customercare@powerhrg.com or 888-736-6335, option 4 at the prompt. We’ll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    TechPricePunctuality & SpeedStaffTimelinessHonesty & Transparency

    Reviewed Feb. 9, 2022

    We have recently relocated to Clarksville, TN from Missouri and bought our home. A young man knocked on the door and spoke to us about our gutters (which he had noticed). We were offered the opportunity for a free quote and set a date. Tyler showed up and took pictures of the gutters and scheduled a date and time for them to be installed. Also while here, he measured each window in our home and gave us estimates for replacement when needed, but he did say the windows were in good condition. We liked his honesty. Tyler was knowledgeable, courteous, and professional. He took the time to explain everything and a contract was created, as well as the date and time for the installation.

    The team arrived and were responsible, as well as professional. They got to work and completed the job. Jordan arrived the next day to inspect the gutters, making sure we were satisfied. Jordan was also knowledgeable, professional, and courteous. He inspected our attic while here and found items that will need repairs. He not only wrote everything down for us, but took pictures. Jordan was very detailed and super thorough. We are very satisfied with Power Home Remodeling and glad we made the decision to go with them. Our gutters look GREAT!

    Thanks for your vote!
    Customer ServiceCoveragePricePunctuality & SpeedMaintenanceStaffRatesFollow-Through

    Reviewed Feb. 8, 2022

    Do not use Power Home Remodeling. Several months ago I had them come in a give me a pitch for new windows in the house. The price turned out to be $36K. That was too much so I said, "No, thank you." Months later they came to my door and said if I let their specialist come back in they would get me a lower price than last time. I agreed. They did not give a lower price. The new price was just under $42k. I thought about it and I liked the Pella windows so I agreed to proceed. They were now going to send the preinstall tech and get the final measurements. I specifically said in he going find things and raise the price. I was told no and if he did he (the salesman) would give me his paycheck.

    The preinstall tech came and found the salesman had made multiple errors and did not include tempered glass where in was required, only included 9 mull kits where 17 were needed, and did not put the grids on the windows as promised. (I have a text confirming that there were to be grids on the windows.) The new price was an additional $3200. We are now at just under $45k.

    I said this is their error they need to fix it. They agreed the salesman made the mistake but if I wanted the windows I would have to pay the higher price. I called and spoke with the people in charge and they could have cared less about losing my business. The person on the phone even laughed about it. I cancelled the project.

    Thanks for your vote!
    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings upon homeowners. If you have any further questions or concerns, please reach out to our Customer Care Department at customercare@powerhrg.com or 888-736-6335, option 4 at the prompt. We’ll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedTransparencyHonesty & Transparency

    Reviewed Feb. 7, 2022

    I purchased windows with installation from Power in 2015. One window lost seal and started frosting over internally. I called Power in March of 2021. At first call (spoke with Nick) I was told this would be a simple sash replacement (can be done very quickly). I called a week later to get update on scheduling a service visit (spoke with Chris) and was told then that replacement wouldn't would be ready until November 2021. As this was COVID related, I gave benefit of the doubt. I called in November (spoke with Chris again) and was told that this one window replacement wouldn't be done until spring of 2022. I called in February of 2022 (spoke with a woman) to get update and was told there was none. I was further informed that replacement windows take 12-14 months.

    If you check all the complaint sites available, you will see that Power was building and installing windows all throughout 2021 (based on complaints). This means they lied about when this one window could be replaced. This is a simple replacement confirmed by their own service department. I have never received a phone call or email with status or acknowledgement of service need. They have not provided a service number to indicate that I'm in any queue. I just keep getting put off with perpetual blame on COVID while sales continues.

    Thanks for your vote!
    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings upon homeowners. If you have any further questions or concerns, please reach out to our Customer Care Department at customercare@powerhrg.com or 888-736-6335, option 4 at the prompt. We’ll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    Verified purchase
    Staff

    Reviewed Feb. 2, 2022

    The Crew was professional and did a great job. I wish this company offered more home improvement services as I have completed two services with them already and I'm very happy (Gutters and entire windows replaced). I would highly recommend them!!!

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedRefunds & PayoutsBilling

    Reviewed Feb. 1, 2022

    The finished product looks great. Personnel at the job site were pleasant. Unfortunately an electrical wire was cut during removal of the old roof. It was repaired by your company, but not boxed at the splicing and the electrical problem was not fixed with sparking at the fuse box. I had to get an emergency electrical service to come and repair the problem. Initially I was told that I was going to have to pay for that, but when I talked to a third person your company agreed to pay the bill, which they did not until I called the office a month or so later. Consequently a 2 day job took 3 days. Also, when the shingle packets were placed on the roof a lift/crane was not used and they were dropped causing multiple nail pops and loosening vents and a fan fixture.

    Thanks for your vote!
    Power Home Remodeling
    Response from Power Home Remodeling

    Hi Barbara, we're glad that you're pleased with the finished work, but disappointed to see you experienced some undue inconvenience during the project.

    That said, we're glad that we were able to work with you to resolve your concerns. If you ever need assistance in the future, please don't hesitate to reach out to our Customer Care team at 888-736-6335, option 4 at the prompt.

    Maintenance

    Reviewed Jan. 31, 2022

    We had a Great experience with Power.. Wonderful guys. They placed the windows in..We would highly recommend their service...We didn't think that our home needed the repairs that we got but after the salesman showed us what that could do to our home...we were sold..

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedRefunds & PayoutsMaintenanceStaffEase of UseRatesFollow-ThroughHonesty & Transparency

    Reviewed Jan. 29, 2022

    In 2020, I had this company replace 3 of my home's windows and did an excellent job and was so pleased that by next year, I had them come back to do the other windows in my home. In March 2021, I had Stephen come by to do an estimate to get me those windows. I was told in February of 2021 by a customer service rep, that I could get these windows replaced at a discount lower than what I received in 2020. This ended up not being the case initially and had to get Stephen to contact a manager to reduce the value of the windows as promised.

    I did not receive my window delivery until September 2021 (6 months later despite being told 2 months by Stephen and 4 months by a project manager). The windows arrived either damaged or misgrided. I had all different grid configurations, one window had a shattered window pane, and one had screen shaped like a trapezoid and not a rectangle. Did they ask me ahead of time if they could install these windows when they unpacked them? No, they just went ahead and installed them as damaged so that I had no choice but to endure this company for another 6 months. Had I actually had the option when they unpacked the windows, I would’ve immediately told them I don’t want their products and that I want a refund. I was told that I'd be a priority and the new windows would be received in a month or two.

    I didn't hear back from them until November right before Thanksgiving and I only had 1 window pane delivered and it was damaged. In December right before Christmas another PHRG agent came back to replace one more window pane and it too was damaged. The other day, more than 10 months since I placed the order, the remaining windows came in. Of the 8 windows arrived, 5 arrived damaged, defective, or misgrided. 2 windows had some seal failure and had white smudges on the inside between the panes of glass, 2 windows had 6 grids in the top when the other smaller windows in my home had only 4 grids, and 1 window had the width and length reversed so the window had the lock and keeps on the wrong side of the window!

    This has been a complete nightmare! I've lost time from work by having to leave work early or take off from work. Even when I was called by a Power rep that they were on the way to my home and would be there in 30 minutes (I was never even called that someone would be stopping by ahead of time), so the company's communication (or lack thereof) has been as bad as the quality of the windows. If I had to do it all over again, I would have NEVER use this company and feel strongly about warning others! I have no idea how this company ever received an A+ rating on the Better Business Bureau or decent ratings even on this website. I either have incredibly bad luck with this company or they are somehow fraudulently writing good reviews about their company despite their seriously shotty product.

    I feel like I'm stuck in this never-ending loop of having windows replaced. This company accepts absolutely no blame for these issues and blames it squarely on the manufacturer (despite the fact that they chose this manufacturer to make their windows). Prior to my delivery in September, I referred this company to a friend who had a 50K roof project with you. Thankfully, they were happy with the project otherwise I'd be mortified that I recommended them. Now, I'm telling everyone I know that wants a remodel to beware this company and the quality of their windows. I don't even want to replace the remaining 6 windows in my house with them because I don't want to go through this nightmare again.

    I would sadly want mismatched windows from Anderson, Pella, or Tri-State Windows, before I consider this company to do a project again. What honestly adds insult to injury and would have at least mitigated some of this ordeal, would have been a simple gesture of a modest discount or a 'free window' for the ridiculous inconvenience this has caused. Whenever I asked about a discount, the customer reps shut it down thinking that they are somehow already providing me with a high enough level of customer service by replacing the windows (seriously?! That’s the least you can do if you want the remaining balance I owe you!).

    Honestly, I would want a discount at this point because even the 'good windows' have flaws like this black tar like substance that is on the white borders of the inside of the windows and your technicians said they couldn't get it out. Had I insisted that they did, ALL of the windows would need to be replaced and I would be no better than when I started with my original windows. It would be nice to make this right... And making it right doesn't only mean getting me windows that aren't damaged or misgrided, but a true acknowledgement of this hardship that I've had to endure and your company's commitment to customer service and the desire to retain me as a customer and for me to actually want to refer your company.

    As of now, I have very little faith in your company and your company's product. I'd like to see if they can change that and somehow salvage my window project, but I seriously doubt it. They aren’t going to offer me anything. I asked to speak with a higher up within the company, but that of course never happens. Just beware of this company and don’t necessarily trust all the good ratings that are on here. I honestly can’t imagine how the quality of their windows could be that good with someone else when ALL my windows that I received are of such a poor quality.

    Thanks for your vote!
    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings upon homeowners. If you have any further questions or concerns, please reach out to our Customer Care Department at customercare@powerhrg.com or 888-736-6335, option 4 at the prompt. We’ll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    Customer ServiceMaintenanceStaff

    Reviewed Jan. 25, 2022

    In summer 2021, I agreed to a deal with Power Home Remodeling to repair rotting wood and replace fascia and gutters. The first crews showed up on time. However, after completion, I was unhappy with a few things, including the cigarette butts left all over my driveway and on my roof. They agreed to fix three items these on an agreed upon day, when I would be home. They called 2 hours after their start time to say the crew had been injured the previous day and would come in 3 days. No show, no call. They did show up 3 days after that, when I was out of town. They only fixed one item. I called to complain and was given a date 6 weeks out. I requested to not pay until the work was completed but they refused. No one showed in 6 weeks. Two items still outstanding. AVOID THIS COMPANY!

    Thanks for your vote!
    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings upon homeowners. If you have any further questions or concerns, please reach out to our Customer Care Department at customercare@powerhrg.com or 888-736-6335, option 4 at the prompt. We’ll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    Customer ServicePriceStaffRates

    Reviewed Jan. 21, 2022

    Very Nice Windows to start with. Paid a premium price for product and warranty (4 comparable companies). Reported "clouding" of windows in August of 2019 - PHRG sent representative to site. Ordered 26 Sashes for replacement in Nov 2019. I call constantly and get put off. Windows are now awful and clouded over. NEED HELP.

    Thanks for your vote!
    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings upon homeowners. If you have any further questions or concerns, please reach out to our Customer Care Department at customercare@powerhrg.com or 888-736-6335, option 4 at the prompt. We’ll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    Customer ServiceCoverageMaintenanceStaff

    Reviewed Jan. 20, 2022

    We had two doors and two windows installed. The first door required them to come out four times to correctly install (it still blows open if we don't use the deadbolt). The two windows were not insulated AT ALL, and when they came to insulate them, the tech noted that the door was drafty because it was warped. No offer to fix, just said that the type of door we bought often warps. It is freezing in my dining room and they will not come out to repair it until the end of March (in two months). The customer service rep mentioned that "they have been out several times". Yes, because your workmanship is flawed, leaving my house a drafty mess!

    Thanks for your vote!
    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings upon homeowners. If you have any further questions or concerns, please reach out to our Customer Care Department at customercare@powerhrg.com or 888-736-6335, option 4 at the prompt. We’ll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedMaintenanceStaffRatesTransparencyTimelinessHonesty & Transparency

    Reviewed Jan. 19, 2022

    Updated on 09/05/2022: Bought product due to "great" warranty. Picture window - or a basic 1950 split level living room nothing fancy - was installed 2017, failed and reported in 2021 to warranty dept. They said yes, their issue, will be replaced. 15 months (Sept 2022) later still no replacement just excuses that it has not arrived from the factory. Original build took less than 6 weeks. That's when I was a paying customer tho and not one a situation where PHR would be losing money.

    Check out BBB and complaints against Power Home Remodeling. There are so many no rational person would do business with them. PS "Answered" on the BBB site means PHR responded to the complaint, not that they fixed the problem. And the other high ratings are bought - the sales rep gives a discount on the spot if you'll also - on the spot - put in a good review for them.

    Original Review: Had a large picture window (8 x 4 ft) in my living room replaced by Power Home Remodeling. Original "custom" build took 6 weeks. I was impressed by warranty, seemed to be the best around. Turns out the warranty program exists on paper but that's it. The seal broke, the whole window is compromised. I reported the issue back in May 2021, Power verified it was their issue to fix. I was told it would be replaced in 7 MONTHS - not 6 weeks - in Dec 2021. No call from Power so I emailed warranty dept, no response. Finally called, got thru and was told yes my window is in the queue, but due to COVID the date is now spring 2022 and no they don't call and notify when there is a delay. They only call when they've got your window ready to go.

    Filed with the BBB only to get the same canned response over and over. It's all due to COVID but yes I was told, no worries, my window is in the queue, that's why they can give me a date in spring 2022. And now the latest? Easy guess - the install date is moved again - sometime in the summer of 2022. How can my window be in the build queue for Dec 2021 only to be bumped 4 MONTHS to spring 2022 only to be bumped another 4 MONTHS to summer of 2022 for a total of 16 MONTHS (and still counting) if it originally took only 6 WEEKS to build it? Simple. Power is lying and my replacement window isn't in the queue at all.

    Despite so called COVID issues Power is completing projects in my area including installing new window. Their sales reps have been thru the neighborhood twice this year soliciting new biz. It's just the warranty projects Power isn't interested in, that they can't get out the factory door. I don't expect Power Home Remodeling will ever come thru with the replacement window and I'll have to get someone else to replace a window that barely lasted 5 years. You should expect the same. Faulty products/workmanship, no customer service and warranty claims not honored. Shop somewhere else.

    Thanks for your vote!
    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings upon homeowners. If you have any further questions or concerns, please reach out to our Customer Care Department at customercare@powerhrg.com or 888-736-6335, option 4 at the prompt. We’ll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    Customer ServiceCoverageTechPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed Jan. 10, 2022

    First, let's start with the salesman. Once they start their script they will not stop. I had to put my baby to bed, and he did not care. He came at 6 pm and at 10 pm he was still talking. I didn't need the salesman because I already wanted to get their product. I just needed him to start the contract, which should take 5 minutes but he decided to start talking for hours. Then, the installation. They guys were super nice... but they ruined my blinds in the process. They put a sliding door and did not remove my blinds, a 900 USD blinds ruined. They tried cleaning it but the cleaning product they used discolored the actual blinds. The blinds were new; they only had 4 months. Brand NEW beautiful 900-dollar blinds now discolored with white patches.

    Then the customer service. So, since I paid their service in full, I thought that I could call customer service and ask them to fix my blinds or paid for them, anything really to solve the problem. They pass you around from one person to another on the phone and keep you waiting. Allow me to illustrate the situation. "Hi, Power, what is your name, address where the job was done, the date of the job, what is the reference/job number and how can I help you?" After you answer all this, and you explain that they ruined your blinds... "Oh, let me transfer you to the right department." 15 minutes later... "Hi, power, what is your name, address where the job was done, the date of the job, what is the reference/job number and how can I help you?" So you answer all their questions again, and explain the situation. "Oh, let me transfer you to the right department" and an endless cycle continues.

    I contacted them about my blinds one month ago, never heard from them. I send them an email with pictures of the blinds, never got a response from them. THE WORST THING is that the only reason I decided to get their product was because they promise life-time warranty on their windows. The house I have has their windows already.

    One day, a salesman knocks at the door and starts telling me that they can change one of my windows because it was old, and they can do it for free because of the life-time warranty. So I said, "Sure." And then he asked if I needed a new window or door and I thought if it has life-time warranty then yes. He said,"Yes." He put me on the phone with someone at their offices to get the "old" window replaced for free. He said someone was going to come for a free quote. I said, "I don't have time for unnecessary steps. I want the sliding door, and I will pay right now. Just show up and do the job." He said, "no, we will send somebody to do the measurements." The day of the appointment, who do you think shows up??? A salesman. After talking for 4 to 5 hours, he makes an appointment with the guy who is actually going to take the measurements. By the way... that old window, IT WAS NEVER REPLACED.

    Thanks for your vote!
    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings upon homeowners. If you have any further questions or concerns, please reach out to our Customer Care Department at customercare@powerhrg.com or 888-736-6335, option 4 at the prompt. We’ll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    Sales & MarketingStaffRates

    Reviewed Jan. 3, 2022

    I met Power by someone knocking at my door. All of the staff has been friendly and professional. The sales person gave a very thorough demonstration and explain things very well to me. The overall product demo displayed all of the quality features that I was looking for plus the timing was right. I have had a great experience installing 17 windows into my home. Overall I would rate them as a 4.5 star experience but that’s only because I am currently still having the windows installed and want to see the final results.

    Thanks for your vote!
    Sales & MarketingStaff

    Reviewed Dec. 18, 2021

    Had an excellent experience all the way from sales to final installation. Very professionally done and great quality. I would certainly recommend Power and would rehire them again for any of my future home projects.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Dec. 17, 2021

    We love our new home! From the initial visit and introduction to the final install and inspection everyone on the Power Home Remodeling has been professional, friendly, and superior in their communication. The products are high quality, great-looking, and very energy-efficient! We feel like we're living in a brand new home! We couldn't be more satisfied or happier with our experience from start to finish.

    Thanks for your vote!
    Customer ServiceTechSales & MarketingPunctuality & SpeedRefunds & PayoutsStaffBillingRates

    Reviewed Dec. 3, 2021

    Today is December 3, 2021, and our windows STILL haven’t been installed. October 26th was our initial window install date. We took off work and moved furniture from the windows in each room in preparation for the install. That was a wasted day of leave. When I called PHR the first time the person apologized and suggested we move our furniture back until all of the windows arrive (REALLY!!). I thought his suggestion was insensitive. He did not know the effort it took to move furniture so the installers would have space to work. Moving the furniture back would be even more of an inconvenience. Here were our choices:

    1. Move the furniture back and have to move it again when the installers arrive (triple work and inconvenience) or,

    2. Leave the furniture in the dining room and other areas in the house until after the install which at this point may be after Christmas or the New Year (Inconvenience).

    We were given two separate arrival dates and there were shipping delays for both dates. We have been extremely patient and understanding about the delays, but it is getting frustrating. Today, I called PHR (610-874-5000) and spoke to a person and then transferred to I believe the installation department. The person initially was professional and polite but once I expressed my displeasure, he became condescending, tried to interrupt me while I was talking and would not take ownership with the delay. He blamed shipping and said he has no control over that.

    As a customer, Sales, Shipping, Installation and Professionalism are part of the PHR package and should be of most importance to the company but obviously he didn't think so. Due to my inconvenience, I asked for compensation (a discount or something!!!) so this horrible experience would be tolerable. That's when my experience became ever worse. He said he couldn't do anything about compensation in a real dismissive way. Then he said to me TWICE, "What do you want me to do? You haven't even paid for the windows". Wait What?!!! I signed a contract so regardless of whether I made my first payment or not I am still locked into this contract which I have to pay. So let me get this straight, the customer is inconvenienced and there is nothing that can be done?

    My wife then told the person that she took off twice from work for the install. I heard him say to my wife, "Well no one told you to take off and you are not getting compensated for that if that's where you are going." At that time I took the phone from my wife and told him that he is unprofessional and not to talk to my wife like that. I asked for his name. He said his name was Patrick. I don't know if that is true though. I was already frustrated about the experience and inconvenience, but I became even more angry with "Patrick's" unprofessionalism towards me and my wife. "Patrick" began interrupting me as I was expressing my displeasure with his condescending and disrespectful attitude. He then apologized that we felt he was being condescending and disrespectful (key word "we felt"). At that point I couldn't continue communicating with a person that I felt didn't care about his customers, so I hung up the phone.

    Now our new date of shipping is December 13th. At this rate it will be 2022 and we still will not have our windows installed. This experience with Power Home Remodeling at best has been disappointing, regretful, and inexcusable. My question to you is what ever happened to old school company norms and values with customers. I remember when businesses would compensate customers for bad experiences. I am not demanding anything. I'm only asking what I feel is fair and reasonable. They are only concerned with you signing the contract instead of a satisfied customer.

    Thanks for your vote!
    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings upon homeowners. If you have any further questions or concerns, please reach out to our Customer Care Department at customercare@powerhrg.com or 888-736-6335, option 4 at the prompt. We’ll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    Verified purchase
    Refunds & PayoutsStaff

    Reviewed Dec. 2, 2021

    We had all of our windows replaced and they did a wonderful job. Very neat and professional. It did take 2 days since there were so many. They are beautiful. There were a few scratches but they came from the manufacturer. The warranty took care of all replacements with no money out of pocket. This is the best warranty I have ever seen. I recommend the Power Company. Thanks.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Dec. 1, 2021

    Power Home Remodeling is a breath of fresh air in the construction industry. Their customer service was topnotch in my experience with them. They actually answer the phone and work to make sure you are completely comfortable and satisfied with what you are getting. They also had the best price and best quality materials from all the estimates I received. Their installation crew did an excellent job of installing the siding, and also cleaning up afterwards. I highly recommend Power. I could not have been more pleased with the results as well as the entire experience from start to finish.

    Thanks for your vote!
    Customer ServiceTechSales & MarketingPunctuality & SpeedStaffResolutionHonesty & Transparency

    Reviewed Nov. 29, 2021

    They take 5 hours to deep sell you and your wife. They do not want to go through their sales pitch unless your wife or lady of the house will be present. Their approach is to sell the wife so she can sell the husband which my wife found annoying since I make all the financial decisions for a reason. Seems a bit sexist to me honestly.

    Anyway, they sell you the promise of a job done right the first time using their "specially trained technicians" but that's far from what you actually get. I had to have them come back 2 more times after the original install and each of those returns required a site walk first so in the end I think I met 3-4 different people in route to getting the job done right....which was often not convenient for me and had me leaving work early to make it work.

    The installers only care about how fast they can get it done and it shows. They cut a lot of corners and did not install the product properly. I'm guessing they normally get away with poor installs because people don't know what proper installs should look like. I knew very well how everything was supposed to be installed and called them out on their "specially trained technicians" who are supposed to be the best based on their sales pitch. The second time they came back was to redo one side of the house and THEY DID THE WRONG SIDE even after I walked the issues with another representative and showed them everything.

    People are not communicating with each other over there. The left hand didn't seem to know what the right hand was doing. In the end they finally got it right but only because I recognized poor craftsmanship and I had to ride them to get the product I was paying $10,000 for! Lastly, I would not sign off on the project until it was done properly so they called my wife and tried to get her to sign off on it BEFORE THEY MADE IT RIGHT. This was another thing that really rubbed me the wrong way as they knew they still had to come back and I felt that they were trying to get out of it by virtue of a project sign off document. The people were nice enough however, their end game is not an honorable one.

    Thanks for your vote!
    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings upon homeowners. If you have any further questions or concerns, please reach out to our Customer Care Department at customercare@powerhrg.com or 888-736-6335, option 4 at the prompt. We’ll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    Customer ServiceTechSales & MarketingPunctuality & SpeedFollow-Through

    Reviewed Nov. 26, 2021

    Pushy salesman told me multiple items that would be done, ended up being not true, I'm sure just to get the sale. I was told by the salesman that the side of my home, where the original wood siding was warping a little, would now be straight after they installed the new vinyl.. LOL, NOT! I also notice the siding sounds like a bowl of rice crispies... Yes, it snaps, crackles & pops. They include shutters as a "complimentary" item, and lo and behold, they orderd two sets of shutters for two out of five of my front windows incorrectly. I'm still waiting 3 months later for the correct sized shutters, with NO follow up on the status. I'm not all that thrilled now with this vinyl siding, plus they still have not completed the job as promised. Install late 8/21, review late 11/21.

    Thanks for your vote!
    Power Home Remodeling
    Response from Power Home Remodeling

    Thanks for taking the time to share your experience.

    While we regret any undue inconvenience that occurred during your experience, we're glad to see that all outstanding service concerns have since been resolved.

    If you need anything in the future, please reach out to our Warranty Service Department at 888-736-6335, option 2 at the prompt.

    Customer ServiceTechStaff

    Reviewed Nov. 20, 2021

    They came out for a free roof inspection. Friendly inspectors, easy to understand the roofing products that Power offered and a surprisingly good warranty. Installation was smooth and good communication leading up to the install.

    Thanks for your vote!
    TechPunctuality & SpeedStaff

    Reviewed Nov. 19, 2021

    Initial contact was with Derrin (sp?); he was very professional and knowledgeable. Then we met with Miguel (congrats on nuptials); he knew answers to question before we even asked. Next Patrick came out for pre-install; thorough should be his middle name. The asbestos team and siding crew worked quickly and well. Erin came out for QC; I think we got their A Team all around!

    Thanks for your vote!
    Customer ServicePunctuality & Speed

    Reviewed Nov. 8, 2021

    Talked to them about siding for my home -- they set up an appt to tell me all about it, etc. --- we chose the siding, etc and within a few days they notified me of the date they would start (which was a little less than a month away - October 18). Did not hear anything else until a couple of days before they were supposed to start, I get a call that the group (or whatever) they deal with for waste management cannot deliver the dumpster to my location. I was told that they are working on getting it straightened out and will try to go a different route, and as soon as they get it arranged they will set up a new date to start.

    Don't hear anything and after about a week, I call. Told by (supposedly) one of the VP's that was working on it that they were still trying to get everything arranged. Another week - no call or anything, so I call again. Same story from same person. About 5 days later, I call again because I haven't heard ANYTHING. I did not call last week, so I called today. Now I'm told that they can't do it at all because the group they use to do the siding does not even come to Jackson! Not just that they can't get a dumpster here, but they can't do it at all! No one ever bothered to call or email me at any time!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Nov. 2, 2021

    Crew of 2 men were professional and polite. They worked hard to protect existing areas around install sights. They thoroughly cleaned workspaces and removed all materials removed before new windows were installed.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffBillingTimeliness

    Reviewed Nov. 1, 2021

    The windows were installed very quickly. Even though a huge storm had come in, they put up plastic and took care Not to cause any problems with the rain getting into the house. Everything was gone over with me window by window when they left. Someone came the next day and checked in with me to make sure everything was installed accurately. I absolutely love the windows! My first electric bill was $50 lower!

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed Nov. 1, 2021

    Quality of product installed is probably above average.. When the quality assurance inspector followed up, he made a HUGE push toward selling us more and ignored the current project actually getting finished.. After 3 weeks of waiting for the finishing touches my wife called to complain.. Only then did someone actually come out and complete the work.. Still waiting on partial refund for work included in estimate and not performed... Still waiting for replacement screens damaged in shipping... Still waiting...

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 29, 2021

    Great experience from start to finish! All of the people from the company have been personable and professional. They are prompt and the roofing and gutter companies were knowledgeable and worked very hard to finish in a timely manner. I highly recommend Power Remodeling for home improvement work!

    Thanks for your vote!
    Punctuality & Speed

    Reviewed Oct. 27, 2021

    We hired Power to replace our siding, gutters, windows, and 6 glass doors. Crews were clean, polite and worked quickly. Products look beautiful and are guaranteed for life. Our house is transformed and more energy efficient. The whole company takes great pride in their work and we will definitely use them again.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPunctuality & SpeedOnline & AppStaff

    Reviewed Oct. 16, 2021

    Power was great helping us go solar. The install was timely and professionally done. All inspections passed quickly. We've been loving checking the app or webpage to see how much energy we're generating day to day.

    Thanks for your vote!
    Staff

    Reviewed Oct. 15, 2021

    Great to work with through the whole process. Everyone took the time to answer any questions I had. Lifetime warranty gives me peace of mind to know they will address any future issues. The front door looks amazing.

    Thanks for your vote!
    Staff

    Reviewed Oct. 7, 2021

    The whole team was courteous, thorough and professional from Quentin, who sold without being pushy and "salesy," on. Bridget was the team member who did the pre-inspection and measurements. She was lovely and clearly enjoys her job. The installation crew members, John, George, Ben and Harry were also courteous and professional. Everyone arrived on time and I totally trusted them. Mitch from Quality Assurance was there to verify the quality of the work. This organization seems to do a good job of respecting and valuing their employees and it gets passed on by the employees to the customer. It is rare to say that a construction project is a pleasant experience but this was.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 1, 2021

    Powers replaced every window in our house. 21 windows and 4 sliding doors. I love the windows. Powers did a amazing job. They were professional, thorough and fast. When they left, you never knew they were here.

    Thanks for your vote!
    Verified purchase
    TechPunctuality & SpeedMaintenance

    Reviewed Sept. 22, 2021

    I have noticed that my air conditioner has been running less often and is on for shorter periods of time now that the windows are installed. On the down side, the install for my 14 windows had to be broken up due to 4 windows not being delivered before the install date. The 4 windows finally showed up 2 weeks later and were installed on a day I had to work so I was not able to inspect the finished install before having to sign that it was completed to my satisfaction. Later when I did get a chance to inspect the last 4 windows, I noticed that the little vents on the bottom that lets moisture drain but keeps bugs out were damaged or sealed with caulking.

    On the first install date the crew that came out seemed to be competent and taking their time on the job, of course I was asking questions and watching most of the time. On the second date, while I was working, the install finished sooner than I thought it would, the before mentioned vents, and one window that has a curved top had a 4 inch paint drip from where they painted the curved board above the window to match the trim around the rest of the window. Besides minor issues, that could have been avoided if my work schedule was not so volatile, I'm happy with the windows. Just waiting on the door replacement to finish the work order.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Sept. 20, 2021

    Very professional from start to finish. Andrew, the sales rep provided very detail information on the product (windows). What caught my attention was the lifetime warranty. We scheduled the appointment and the installers arrived on time and was professional arriving. They install the windows and cleaned up behind themselves. Will definitely, use them again to install additional windows and other services.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Sept. 19, 2021

    Everyone was very pleasant and respectful of my property. They did an excellent job while installing my merchandise. They cleaned up after they were done with the project and answered all my questions.

    Thanks for your vote!

    Reviewed Sept. 17, 2021

    From the planning phase through to the windows being installed, the process was hassle free and the end results are beautiful! Definitely enjoying these new windows over the old ones! Rooms stay cooler and I can actually enjoy a fresh breeze

    Thanks for your vote!
    Staff

    Reviewed Sept. 15, 2021

    We have worked with Power on windows previously and now had them replace all of our siding, trim and gutters. The quality of their products continues to impress me. The siding looks amazing and has upgraded the curb appeal of our entire house. We also really appreciate the comfort of the lifetime warranty. We are very happy to that we went with Power for both projects (the windows are also amazing)!

    Thanks for your vote!

    Reviewed Sept. 9, 2021

    Power is a great Home Remodeling company. They walk you through all the steps and are always in contact if anything needs to change relating to weather. The job was done perfectly and they cleaned up after. You wouldn't even know they did anything.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 8, 2021

    From the initial contact with Ryan, who was fantastic, to the follow up with John, also fantastic, Power Home Remodeling made our experience easy and straightforward. The work was completed in two days without much interference in our day to day routine.

    Thanks for your vote!
    Customer ServiceStaffTransparency

    Reviewed Sept. 7, 2021

    Doing our very first major home update couldn't have gone better. Great product, even better customer experience. Thank you to Keith, Joe, Matt, Gabriela, and Hang for a job well done and thorough follow up.

    Thanks for your vote!
    Customer ServiceSales & MarketingMaintenanceStaffTransparency

    Reviewed Aug. 31, 2021

    Updated on 05/06/2023: This is an update of a prior review from 2021. On 12/20/22 PHR arrived to deliver and install 11 upper sashes previously ordered. Out of the 11 ordered, only 10 were brought. The windows were all bowed. The frames were not square, and I had to install weather stripping on them to prevent cold weather coming in. The installer reported the problem to PHR and all windows were re-ordered. Also, the lower sashes had failed, and he ordered a 8 lower sashes. On Jan 4, 2023, The field representative came to inspect all the windows, took pictures and reassured me they were ordered. As far as expediting the order, he could make no promises to me. All the delays are "due to covid". It has been 5 months and I still have no idea when I will be getting the upper sashes (again), and the lower sashes ordered on 12/20/2022. I would not recommend Power Home Remodeling to anyone.

    Original Review: We had 22 windows replaced in our home in 2013 by PHR. We now have 11 with broken seals. PHR says it will be 9-11 months for my replacement windows. In retrospect, their sales pitch was really good; Lifetime guarantee, etc. Installation was handled well. Customer service is polite and professional. I'm not happy with the QUALITY of their windows. Surely it is not normal for 50% of the windows to have broken seals after 8 years. Buyer beware!

    Thanks for your vote!
    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings upon homeowners. If you have any further questions or concerns, please reach out to our Customer Care Department at customercare@powerhrg.com or 888-736-6335, option 4 at the prompt. We’ll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Aug. 26, 2021

    I had a good experience because the salespeople were very kind. They came with a lot of patience and also made me understand the process easily. The installers were very polite and quick with their work. They also cleaned up after themselves.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 22, 2021

    The window installation process was performed in a professional manner. Attention to detail was excellent. Cleanup was performed during and after each step of the process. Following installation, each window was presented for inspection. Features and functions were explained and demonstrated. Overall the experience was excellent. Except for new windows one would never know anything happened. Four thumbs up from both the wife and I!

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 18, 2021

    Very professional and courteous and work done on windows, doors, and roof. Have been excellent with very good finance packages and warranties on work completed! Power inspectors are very detailed with what is needed and why by showing pictures of actual problems and explaining the ramifications if you wait too long and alternatives how to set goals for future when the time is right for you.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 17, 2021

    The installers were professional and well informed of how the installation of windows and the questions I asked regarding the installations. As far as the inspector rep. all he wanted was to sell me additional work, siding. Also was not present when the job was completed. This is very negative!!!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 17, 2021

    Quality product and very professional representation for the company. I have recommended Power and will continue to do so. Very focused on the customer's satisfaction and doing an excellent job. Wish other companies would follow their customer relations model.

    Thanks for your vote!
    TechPunctuality & SpeedStaffTransparency

    Reviewed Aug. 16, 2021

    I had a professional and worry free experience with Power Home during the entire process. They installed new roof, insulation, shutters and gutters. Their staff took care of all the necessary permits and clean up. They are punctual, courteous, transparent and receptive to any questions. I will definitely use their service again to install new siding in the near future.

    Thanks for your vote!
    Sales & MarketingPriceStaff

    Reviewed July 30, 2021

    Great experience from measurement, estimate to ordering, delivery and installation. The sales and quality control teams did a fantastic job explaining the process and demonstrating the window operations. The quality of the windows is amazing and I hope to start saving on heating and cooling costs.

    Thanks for your vote!
    StaffHonesty & Transparency

    Reviewed July 30, 2021

    Power Home is the Best and I would recommend them to anybody. We’ve used them twice now and both went perfect. Very Professional, courteous, clean, and honest throughout the entire process. Very Happy Customers.

    Thanks for your vote!
    PriceStaffRates

    Reviewed July 29, 2021

    We signed papers back at the end of 2020 for installation this summer. Financing, warranty, quality and price all influenced our decision as well as the young man that first came to our door and each employee since. Great company and staff! Our windows look phenomenal. Should have done this sooner!

    Thanks for your vote!
    PriceStaffRates

    Reviewed July 28, 2021

    Everyone we spoke with was very professional and helpful. They had our best interest in mind and were not worried about how much they could charge us. They met and exceeded all of the timelines, even finishing a couple days earlier than projected!

    Thanks for your vote!
    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed July 28, 2021

    Updated on 07/29/2021: We had the gutters replaced today, everything was good. The crew was very courteous and when I pointed out that they missed one they did it in the pouring rain. One issue I had was having to call the office to see when they were coming because of the storm coming our way. They gave me a time but they were an hour late. But all in all happy with the results so far.

    Original Review: Had my roof replaced today. They were earlier than I expected but that was ok. The crew was very polite and courteous and helpful when I had questions. Their clean up was excellent they got almost every tiny piece of roofing in my yard, driveway and plants. Having gutters eaves and a door also done.

    Thanks for your vote!
    PriceStaff

    Reviewed July 26, 2021

    From the initial contact everyone that I have had dealings with have been the most courteous and friendly. From salesman to the crew of installers. No surprises, no additional costs. No delays. No promises not kept. I would recommend this company with full confidence.

    Thanks for your vote!

    Reviewed July 22, 2021

    Initial touch point through the siding replacement was a great experience. Materials were well designed and went above compared competitors. Would definitely recommend using this company for future products and work!

    Thanks for your vote!
    Staff

    Reviewed July 21, 2021

    As repeat customers we are very happy with the service Power provides. The quality of their products is excellent. The install went well. We would recommend Power for all your remodel needs. Mitch provided all the answers to our questions.

    Thanks for your vote!
    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed July 20, 2021

    Quality people, quality product and quality service. The salesperson fully explained the product and pricing options. The installers we friendly, polite, and professional. If/when I need a service they can provide, I will definitely call them. Highly recommend this company.

    Thanks for your vote!
    TechSales & MarketingPunctuality & Speed

    Reviewed July 20, 2021

    Our experience has been wonderful, from the sales visit to install. They came back when everything was done to make sure it was all up to their standards. They noticed things we never would have and had the fixes scheduled within a week.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed July 14, 2021

    Power Home Remodeling has been great to work with. Everyone has been incredibly professional and communication has been excellent. This is our second project with Power and we would highly recommend to anyone looking for a 5 star experience.

    Thanks for your vote!
    Punctuality & Speed

    Reviewed July 13, 2021

    The guys were on time, neat and polite, and they got the job done super quick. Very satisfied. We appreciate the thoroughness and quality. Jesse, Abby, Juan, Nick and Logan were all a pleasure to work with.

    Thanks for your vote!
    Staff

    Reviewed July 13, 2021

    From start to finish pleasant interactions. The windows are beautiful! Overall great experience. Was also pleasantly surprised by the quality assurance guy who came in and found a few minor tweaks that were needed. Made me feel like they were truly thorough not just checking off boxes.

    Thanks for your vote!
    Customer ServiceTechSales & MarketingPunctuality & SpeedMaintenanceStaff

    Reviewed July 6, 2021

    Unfortunately, I cannot give lower than 1 star - Power Home Remodeling doesn't even deserve this one star! This company has been a horror from the initial stages!! My nightmare began the day they were scheduled to install the windows. They didn't show up, but called on the day they were supposed to show and said the order wasn't ready. This happened twice!! When they finally show for the installation, they didn't close off of the sections they were working in, left my home exposed to the cold, they were supposed to work on 1 room at a time, but they were all over the place. Needless to say, NONE of what they claim to do. They didn't finish the job in the 2-3 days as they promised. The job actually took almost 3 weeks before they came back to fully complete.

    Now to make matter worst, 3 months later we find 1 of the windows are defective. We call and are told that we cannot get a replacement window until early 2022!!

    We tried to push them for earlier, so they told us our window would be replaced on July 6th, 2021. Today is July 6th and we received a call saying our window is on backorder! Would you believe that?? And their customer service representative told me [verbatim] "You have been told that we cannot tell you when the window will be ready, we will call you when it is and that is the best we can do." Their customer service people need to be more informed and better trained to handle unhappy customers since they are working for a company who doesn't provide the product or service that they advertise.

    Thanks for your vote!
    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings upon homeowners. If you have any further questions or concerns, please reach out to our Customer Care Department at customercare@powerhrg.com or 888-736-6335, option 4 at the prompt. We’ll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    CoverageTechSales & MarketingMaintenance

    Reviewed July 2, 2021

    I was sold on Power Home Remodeling with a demonstration in my house of how strong their windows are and given a hammer to bang on their sample window. Well I guess that might have been a different window than what they actually installed, because a lawnmower threw a rock at my window and broke it. And now they refuse to fix it for free and want $650 to replace a piece of glass. How is that fair? They even had the nerve to tell me that if they replaced every piece of glass that broke for free they would go broke. I guess a lot more of their glass breaks than they lead you to believe when they make their presentation! And they also sell you on a lifetime guarantee. I guess my lifetime is up at just over 1 year. I definitely do not recommend these people!

    Thanks for your vote!
    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings upon homeowners. If you have any further questions or concerns, please reach out to our Customer Care Department at customercare@powerhrg.com or 888-736-6335, option 4 at the prompt. We’ll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    StaffBilling

    Reviewed July 1, 2021

    Power came to replace 3 windows and a sliding glass door. They were very easy to work with and had 0% finance and no payment until completion of project. They were thorough when replacing windows as well as cleaning everything up. I would highly recommend.

    Thanks for your vote!
    Staff

    Reviewed June 29, 2021

    Amanda who came and stayed for a long period of time explained everything that is needed to remodel our house. She's knowledgeable and expert of the things she's doing. The guy who came after Amanda is also knowledgeable, explaining things to what is needed. And also the guys who did the work on our gutters and some sidings know what they are doing, they came and just do their job.

    Thanks for your vote!
    Sales & MarketingStaff

    Reviewed June 28, 2021

    Sales team that introduced the program were very professional. The sales team that did the survey at my house were very well organized and were spot on with their assessment of the condition of the roof. The installation team were second to none on their knowledge of their profession as well as work effort. Total job completion was over 12 hours including clean-up. As for the products they seem to be of very good quality and unique. I am very pleased with the experience as well as the results.

    Thanks for your vote!
    CoverageTechPriceStaff

    Reviewed June 28, 2021

    Power replaced my gutters and fascia. The quote was given and everyone who came out was wonderful. The most important thing was their professionalism. We found them on Angie's List. From first contact through today everyone was wonderful and thorough. We had a presentation and they showed us where the damage was as well.

    Thanks for your vote!
    TechStaff

    Reviewed June 23, 2021

    We started out with a door to door salesman who was very personable and great at his job, we found the man who came out to do the demo very knowledgeable and made everything easy to understand. Finally to the day of install, we had a three person crew here to do this and they were all very professional and friendly. They asked at various intervals if we had any questions and were we happy so far. They have done a really good job of installing and our quality control person has been great about explaining how everything works and the warranty information and all our general questions. I have found the entire process to be easy and straightforward. I love the windows, they have improved the look and the energy efficiency of my home. I would happily recommend Power to anyone looking to do windows in their home.

    Thanks for your vote!
    Customer ServiceStaffRates

    Reviewed June 23, 2021

    Overall this was a five-star experience with my new windows with Power. I met them by someone coming to my door and I was only interested in gathering some information at that point. However, after seeing the product samples it really drove my decision to get windows for my home. I was impressed by the professionalism, the communication and how clean and organized the actual project went. I would recommend using power in the future and in fact I am planning on having them do my garage roof as the next project!

    Thanks for your vote!

    Reviewed June 22, 2021

    Kc was great! Love the way he explain about the window. The installation of windows was great, the guys was very organized, they definitely know what they were doing. Love the fact that they remove all the garbage! They clean up so well after.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed June 21, 2021

    I used this company last year to replace our bay window and they knocked it out of the park, not only was the quality of the window outstanding but the customer service and warranty department were extremely helpful. This year we replaced our entrance door and we are very happy with the outcome.

    Thanks for your vote!
    Punctuality & SpeedStaff

    Reviewed June 19, 2021

    My husband and I would like to thank Rilley, Matt, and the rest of crew for doing such a great job with our project. Our house looks like a brand new house. The staff is friendly and they explain everything in great detail. The job was complete a day early then expected. The work crews were awesome. They were very good with their clean up and instillation. We would definitely refer the company to others.

    Thanks for your vote!
    TechPunctuality & SpeedStaff

    Reviewed June 19, 2021

    Roof replacement was done as described in a timely and professional manner. Preplanning, appointments and post inspection all performed well, and would recommend this contractor to others. Five Stars.

    Thanks for your vote!
    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed June 17, 2021

    Contacted Power after they did excellent work on my neighbors home. Sales process was very informative and easy. Installation crew was quick and efficient. The quality assurance manager Dave, was more than efficient. Clear and concise with communication. Very pleasant to work with. Knew an abundance about the company, products, and installation process. Along with any other questions I had. I would definitely recommend this company!

    Thanks for your vote!
    Staff

    Reviewed June 16, 2021

    Came on time, were friendly and knowledgeable, cleaned up and it was like they were never here. I would definitely recommend this company and will use them to finish the rest of the windows in my house over the next couple of years.

    Thanks for your vote!
    Staff

    Reviewed June 15, 2021

    This crew was amazing. Not one argument and They worked as a team and finished a 40 square roof in 1 day. Justin was great and explained the companies process to a T. My wife and I are very pleased and would recommend this company.

    Thanks for your vote!
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffTimelinessValue

    Reviewed June 15, 2021

    Justin **, the sales representative, was a very impressive young man, and created high expectations for the company. Their pre-installation process was very professional and well-organized. He also emphasized how much the company loves to hire veterans, so I was expecting at least a few vets on the crew. However, when the day finally came (took a while to get the financing together, then it wouldn't stop raining), the 7- or 8- man crew was all Mexicans, and only one of them spoke English. They were very polite, cheerful, and hard-working. They worked over 12 hours getting the old roof off and the new one on the same day, and did a very thorough and conscientious job of cleaning up.

    I can't say for sure that any of them were in the country illegally, but their near-total lack of English skills makes it likely that some were. I have nothing against Mexican men that are skilled and willing to work. In fact, it is their skill, and their willingness to work long hours at demanding physical labor, at lower wages than American workers, that makes them so valuable to employers. However, I do have a lot against the employers that hire them illegally. If they couldn't find work here, they would go home to Mexico. Instead, they stay here, live off the grid, and become a political football, getting scapegoated as criminals and blamed for just wanting a better life. All perpetuated by unethical hiring practices by American companies.

    I'm not saying that Power Remodeling is engaged in illegal hiring practices. I'm just saying that aspect of it had a smell to it, and it was not what I was expecting. I have every reason to think the job was done right. But that remains to be seen. Power Remodeling is very expensive, but it will be worth it *IF* the roof wears as well as they say it will. Their 50-year transferrable warranty was a major selling point, without which we never would have chosen to hire them. So we'll have to wait and see what kind of warranty issues we end up having, and what kind of warranty service we get.

    On the day the job was completed, they did not provide us an invoice or any proof of purchase, which I found shockingly unprofessional, especially in light of how very professional their pre-installation operation is. The crew supervisor (a woman who spoke English and Spanish) promised us an invoice, but never delivered, in spite of two reminders. So I called the company's 888 number and a guy named Dylan in Warranty Service also promised us an invoice, but also never delivered. Finally, after a full week had gone by, I called the 888 number again. This time they put me through to Installation, and a gal named Meghan provided me an invoice by email within 5 minutes after we hung up. So here we are, $30,000 later and a day of constant noise and pounding, with a new roof we hope will hold up, and a warranty we hope will prove worth the money. Time will tell.

    Thanks for your vote!
    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings upon homeowners. If you have any further questions or concerns, please reach out to our Customer Care Department at customercare@powerhrg.com or 888-736-6335, option 4 at the prompt. We’ll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    Staff

    Reviewed June 12, 2021

    I had a great experience with Power Home Remodeling. Did a great job. Love my bay window. I give thanks to KC for coming and convenience me in getting a window with power home remodeling and the guys who installed my bay window. Wes so professional. Thank you Power Home Remodeling for doing a great job.

    Thanks for your vote!

    Reviewed June 12, 2021

    Their work is clean and neat. They did 5 other jobs to my house. I'm very happy with Their work. I would recommend them to all my friends. I'll be getting my siding done soon by them. I give them 10 stars. Great workmanship.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed June 11, 2021

    They were great to deal with. No pressure at all. Ray was very helpful. Dj explained every step of the process. The install crew was on time and did great work. Couldn't be more satisfied. Follow up and final inspection topped off a great experience.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed June 10, 2021

    We contacted Power to re-side our house. The entire experience has been a total joy. The initial contact was very positive, with a friendly, knowledgeable agent. The work crews were very professional, thorough, and friendly. The follow-up answered any questions we may have had. We would highly recommend Power for home repairs.

    Thanks for your vote!
    TechSales & MarketingPunctuality & SpeedRefunds & PayoutsStaff

    Reviewed June 7, 2021

    Power Home Remodeling installed our roof in May 2021. All the staff were professional, courteous, and informative throughout the entire process. Our sales representative did a walkthrough and scheduled a time for the pre-install inspection within a week: he really did an amazing job. The pre-install team also did a walkthrough and discussed everything that would happen on the day of installation. They took the time to answer all my questions. The installation crew came on time and were very friendly, courteous, and respectful of our property. I was happy to see that pre-install staff were also overseeing the project.

    The Quality Control Inspector came out later that afternoon to ensure everything was going smoothly and took the time to sit with us reviewing what has been done, what needs to be completed and going over the warranty. We even got money back because we did not need the wood sheathing, so that was nice. The crew did an amazing job cleaning up. Thank you all!

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaffCommunication

    Reviewed June 4, 2021

    Had an amazing experience with this company from the first time they rang my doorbell all the way to the end of my installation. Nicole did a demonstration of the windows and my wife and I were completely sold. Nothing but clear communication throughout the entire process, even when there were delays they kept me in the loop until my windows finally came in. The window installers are absolute pros and tore down the old windows real quick and put up my new ones with beauty. Justin came by to double check the work to make sure it all checks out. These people are thorough, friendly, and informative with Lifetime Warranty on their products. I'll be giving them a call again for further projects.

    Thanks for your vote!
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed June 2, 2021

    Excellent company! They did a new roof, front door, shutters, and a replacement window in the kitchen. The crews were fast with the installs, cleaned up perfectly and were extremely friendly. Ryan, our sales guy, was amazing and extremely helpful. Highly recommend this company for anyone that needs home repairs.

    Thanks for your vote!
    Sales & MarketingStaff

    Reviewed May 29, 2021

    Our entire experience with Power was really good. From the sales department to the final inspection, every person we dealt with were courteous and professional. Everything was done properly as specified, and finished on time. I wouldn't hesitate to r

    Thanks for your vote!
    Punctuality & Speed

    Reviewed May 27, 2021

    Had siding/trim/fascia installed. Company was prompt, communicative, and great to work with. On time, completed the project when promised, and cleaned up promptly. Very happy with the work and would recommend.

    Thanks for your vote!
    Customer ServicePunctuality & Speed

    Reviewed May 25, 2021

    The company had great communication. They walk you through the whole process and communicate what they are doing and when. They were able to do the installation of gutters and windows before the scheduled time. Quick install and cleaned up after themselves. Great Service, and would definitely work with them again.

    Thanks for your vote!
    TechStaff

    Reviewed May 24, 2021

    Very informative planning session with the options of when the project will take place. On the day of installation, contractors showed up on time and were very professional with very nice gutters installed in no time.

    Thanks for your vote!
    CoveragePunctuality & Speed

    Reviewed May 21, 2021

    All around great experience. Fast install and great quality insurance. Really liked the entire process. Dealt with my hoa with no hassle. Would recommend to anyone needing new windows installed in their home.

    Thanks for your vote!
    Sales & Marketing

    Reviewed May 18, 2021

    Totally Delighted with the Power Home Remodeling team. From Sales to Installation it's been a Five Diamond experience. Our tired looking home has been transformed to a stunningly beautiful home. Gone is the Faded appearance replaced with a modern handsome look.

    Thanks for your vote!
    Sales & MarketingPunctuality & SpeedStaffTransparency

    Reviewed May 18, 2021

    This was the second time we used Power Home Remodeling, and we could not be more pleased. Sales, scheduling, pre-installation inspection, installation, clean-up -- everything was handled professionally, with everyone striving to make sure we were getting exactly what we wanted. The workers arrived right on time. The supervisor (Alex) double-checked the order, explained the procedure, and updated us several times during the process. He was an excellent ambassador for the company. With superior products, quality workmanship, and lifetime warranty, we are confident our home will be safe and comfortable for many years to come.

    Thanks for your vote!
    Customer ServicePunctuality & SpeedMaintenanceStaffTimeliness

    Reviewed May 18, 2021

    We were given a full day of all the lifetime warranty Power offers with the salesman showing us all feature/functions of their windows. We replaced full home Dec 2019. After a few months we noticed the bay window was cloudy and despite washing realized it was defective and reported. We were given a September 2020 timeframe given Covid. A few days before our scheduled date we were rescheduled to Nov 12th. Two representatives arrived on time, popped out the glass and replaced. They did use a soft hammer to get all sides well fitted to the frame. They left and a few hours later as it got dark we noticed top left a crack in the replaced glass.

    I called the PRG number and the recording suggested going online to warranty, We filed a request online Power website for warranty. After a few weeks of no response we sent an email to the representative -Mathew ** who had addressed our first complaint. We did not receive a reply. In December we had a family crisis and in January we called again and exchanged information via text with Chris. He asked for photos which we provided. He also stated this was not under warranty which was unbelievable given we were sold lifetime warranty and clearly this crack was a result of the installation. I called several times and did speak with a representative who was able to see the exchange with Chris. He promised to send him a message so that we can be contacted. To date no one has gotten back to us. This is unreliable and unprofessional service. Very disappointed.

    Thanks for your vote!
    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings upon homeowners. If you have any further questions or concerns, please reach out to our Customer Care Department at customercare@powerhrg.com or 888-736-6335, option 4 at the prompt. We’ll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    Reviewed May 17, 2021

    We are very happy with this window installation. Every person that we have dealt with has been a pleasure to deal with and very respectful. We will definitely recommend this company for all your home improvement needs.

    Thanks for your vote!
    Loading more reviews...

    Power Home Remodeling Company Information

    Company Name:
    Power Home Remodeling Group
    Website:
    www.powerhrg.com