Goedeker's Reviews
Ballwin, MO
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About Goedeker's
Goedeker’s is an appliance and home goods retailer that offers online services as well as showroom services in St. Louis. The company prioritizes selling a broad variety of discounted appliances and products with a low-price guarantee.
- Coupons and rebates
- Low-price guarantee
- Free shipping
- Financing available
- Long shipping period
- Only one showroom
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Goedeker's Reviews
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Reviewed July 31, 2018
Great price on the ice machine and on time delivery, provides for a outstanding experience. I especially appreciated the customer service. I had a coupon and didn't understand how to apply it, but customer service refunded the coupon to my credit card. I'll definitely order again.
Reviewed July 31, 2018
Shipping was fast but it took a while to get my contractor scheduled to install it. When he saw the unit he was really impressed that he never seen anything like it and actually took a picture and video after installation.
Reviewed July 31, 2018
Great experience with your company. We ordered, and there was a misunderstanding due to my error on the order and they worked with us amazingly to get it corrected. Delivery was right on time. Assembly was easy and instructions were great.
Reviewed July 30, 2018
I ordered and received a washer/dryer recently. Goedeker beat all the competitor's prices, no tax, free delivery. There was a week delay in deliver and the notification process was somewhat lacking. The delivery company did show up in the time frame they said they would. They unboxed and set the units in place within the laundry room. The biggest issue I have is that the delivery company left the boxes from both units for me to have to deal with. Most deliveries from appliance companies I have dealt with in the past will offer and remove the boxes.
Reviewed July 30, 2018
There was some confusion with the shipping company but Goedeker's made the problem go away so we wouldn't have to stress over it. We will certainly order more appliances from Goedeker's as soon as we are ready to do so.
Reviewed July 28, 2018
We ordered an uncommon size of oven for an older home. There are only a few choices on the market. Goedeker's not only had the best price by a substantial amount, but it was delivered in good condition and the shippers brought it into the house for no extra charge. The only issue was that the local delivery was out of their hands and Goedeker's did not want to get involved with getting in touch with the locals ahead of time.
Reviewed July 28, 2018
I have ordered from Goedeker's three times and have been very happy with all of those purchases. The first order was for living room furniture and I not only paid less than our local stores were charging for it but received it in less than half the time than the local stores were quoting. My next two orders were for kitchen appliances. One or two were back ordered but the wait wasn't unreasonable and they all arrived in perfect condition. The shipper unboxed them and brought them into the house. I have recommended Goedeker's to many people and would not hesitate to order from them in the future.
Reviewed July 27, 2018
I called a rep after I finally received the stove (took ONE MONTH), and there were multiple issues as well. Had a nice conversation with a young man who promised to be back to me. No words in a month now.
Reviewed July 27, 2018
I ordered a couple of poly andirondack chairs and ottomans. Easy website to navigate. Delivered when expected. Loved the chairs. Color was exactly what I wanted. Had a question for customer service and it was answered promptly. Would order again from them.
Reviewed July 27, 2018
The appliances at Goedeker's was about 15% cheaper compared to the same exact models from Lowe's or Home Depot stores in our neighborhood. But the downside is that if the big stores have the item in stock, they could deliver it in a matter of two to five days, but with Goedeker's, it would probably be take about three weeks. If you're not in a rush, it certainly is the way to go. They delivered the appliances I ordered at a decent amount of time but it was still a four-week deal until we got them. The first item that I got from them was a stove and I was concerned back then because the house was delayed getting finished. So I reached out to them through email about delaying the shipment and they were willing to do that. So that was a pretty cool deal. The quality of the appliances have been good and I've been happy with them. I have recommended Goedeker's to a few people.
Reviewed July 26, 2018
I ordered a washing machine for my tenant in Virginia. The amount of time it took from order to delivery was absurd. My poor tenant was very upset. She has 5 children and was angry about how long it took to finally get it delivered.
Reviewed July 26, 2018
I was in the market for a dishwasher and found Goedeker's. their prices were comparable. I called customer service and he was very helpful with my questions about similar products. I would definitely recommend Goedeker's to my friends and family.
Reviewed July 26, 2018
I purchased a KitchenAid model KDTE304GPS dishwasher on 5/18/18. It was installed on 5/26/18. It has not worked properly since being installed. I have had one service call for a repair that did not fix the malfunction. I now have a second service call scheduled for 7/27/18. Returning this expensive but defective dishwasher is not an option or I would do it. Once the product shipped, Goedeker's washed their hands of it and told me to deal directly with the manufacturer. It's not their problem. This is the first and the last appliance that I will ever buy online.
Reviewed July 26, 2018
I’m stuck with a barstool that doesn’t go in my space. Tips easily. You want over a hundred dollars to ship back plus 22 restocking fee. Customer service was supposed to talk to manager and never called me back. I will NEVER recommend this company.
Reviewed July 25, 2018
My Goedeker's experience was great from the beginning. John ** and Melissa ** handled my order efficiently and were very friendly and helpful. My fridge was backordered, but it ended up working out perfectly with my kitchen remodel timeline. The cost of my order was hundreds less than other places that I looked (and I really looked!). The final clincher for placing the order with Goedeker's happened when I read the company's philosophy on the website. Way to go! I have recommended Goedeker's to several friends and family members, and one of them is also redoing their kitchen. I'm sure that will turn into another order soon.
Reviewed July 25, 2018
When I went online, Goedeker’s popped up and the black rectangular cocktail table was exactly what I was looking for. It was beautiful and I liked the color and design for my family room. I called them instead of buying it online and the rep was great. The delivery was on time, there was no damage and it was perfect. The delivery people told me it was a light assembly and everything that they told me was correct. For the cost, the quality was good. It was a great experience buying it from Goedeker’s and they were very informative, direct and everything came in like they said.
Reviewed July 24, 2018
I looked at BestBuy, Lowe's and Home Depot and did price comparisons, and Goedeker's was significantly cheaper. There was almost a $300 difference between Goedeker's price and that of Home Depot or Lowe's with the same model. The model that I wanted to purchase had a lot more features and capacity than some of the same models by Whirlpool but let's say this thing was originally priced at $1,400 and the one Goedeker's was selling was $896. But something that was originally $1,200 was selling for $1,100. The pricing on the item I wanted was so much lower than what I expected it to be. I thought it was great but I couldn’t figure out why so we suspected that there was something wrong with the model.
I didn't know how to complain if the price was so low until I talked to one of their representatives. It turned out that he was really informative and that was a good thing. He was quite helpful and he assured me that that wasn’t the case. He informed me that that Goedeker's is the largest reseller of Whirlpool appliances in the country and sometimes Goedeker's has specials on a certain product line.
I bought the Whirlpool refrigerator online. I’m comfortable buying things online particularly since Goedeker's insurance policy was good to me. They have a warehouse and then they have a distribution, either a subcontractor or an associate contractor. You get notified when it’s gonna be shipped from the warehouse and then when it leaves there, you get a call. They would say that it would be there in two days or so and you have enough time to figure it out. It mustn’t leave the warehouse with a five-day window to when it’s gonna go to the guy who's gonna deliver it. In this case, it was just a day because we’re not that far from them. They called up a day ahead of the time and it was great. Two days before the refrigerator came, the one I was replacing died so the timing was excellent.
They also have different delivery options. With the basic delivery, they deliver the refrigerator in a box, drop it in front of your house and take off then you do the unboxing. But you can pay for the White Glove service and they take the refrigerator out, unfreight it, remove all the packing materials and take that with them. They bring the unit in the house and if there’s stairs involved, it would cost a little more. They roll it right where you want it, plug it in and make sure it’s operating then they leave. I got the White Glove service and it was very good. The people were very sociable and they did a nice job. They also didn’t leave a mess. They picked everything up and took it with them so I was pleased with that. Everything worked out well and I have recommended Goedeker's to other people. So far, the refrigerator is working good as well.
Reviewed July 23, 2018
I had no idea who Goedeker's was but the price on the one day sale was exceptional. Goedeker's met or exceeded service expectations; they kept us informed every step of the way. My product has not yet been installed, but at their suggestion we removed all packaging and inspected the product thoroughly. I would not hesitate to use them again.
Reviewed July 23, 2018
Goedeker’s steal your money. WORST COMPANY EVER. I ordered a specific model and took screenshots and copied and pasted the model number on the checkout page and sent to my family to see. After checking out, they give you the order confirmation number and total paid, but they do not list the model number. I thought I was good to go, but after the purchase, they emailed me an invoice, on which they replaced the model I ordered with a worse model. Since I know I ordered the right model in the checkout process (copied and pasted it to family), I did not find the need to examine this invoice.
When the unit arrived, I noticed it was the wrong model and immediately called before opening anything. They said since they emailed me an invoice with that model number on it (even though I DID NOT order that model) it was my fault for not checking the email, and they kept $250 of my refund for shipping and return shipping. They keep your money for THEIR MISTAKE. Worst business I’ve ever worked with.
Reviewed July 23, 2018
We ordered from Goedeker’s some bar stools with a gold frame and they were extremely low and short. They were for my med spa and they were too small. I already assembled them and it was not anything great or anything terrible. However, it took a little while to arrive. It was an online order and they don't ship too fast.
Reviewed July 22, 2018
Easy to order, delivery people were exceptional! The only problem was that it was back-ordered, so it took about a month from the time we ordered until it was received it. It would have been nice to know that we would have to wait so long at the time we ordered it. Overall, we are very happy with our purchase.
Reviewed July 22, 2018
I recently ordered a Frigidaire dual fuel stove from Goedeker's. I was a little apprehensive at first but the stove was almost $500 less than the same one at a local retailer so I thought I would take a chance. The stove was received relatively quickly considering it was shipped to Tennessee from Missouri and it arrived in excellent shape. I would definitely shop at Goedeker's again especially if I can save that kind of money.
Reviewed July 22, 2018
Buyers Beware! Do not buy from this company. They advertised a range as having an instant rebate and a mail in rebate. After I purchased the range for over $6,000 they said they would assist me in getting the mail in rebate. Two months later they put the money in my account, only to take it out a week later with a “sorry”. There wasn’t actually another rebate, it was an error. I only purchased this range and from them because of the rebates. Now I’m stuck with a range I paid $1,000 more for than I agreed to. Horrible company, horrible customer service. They represent themselves as a family company, when in reality they maliciously misrepresent their pricing and fraudulently scam consumers into buying from them.
Reviewed July 21, 2018
We decided to purchase a fountain for our patio and Goedeker's came up as a retailer from an internet search. After reading about them on their site and checking some reviews, they appeared to be a good company with which to place an order worth just under $2,000. A week later, I received an ad email from Goedeker's that had the same fountain on sale for over $100 less! I contacted the store and they refunded the difference. While awaiting delivery, they kept me informed of status. I received an automated phone message from them two days prior to delivery and again the day of delivery. The 930 lb fountain was delivered as promised, and the delivery company assisted in the unpacking and inspection. The fountain was in pristine condition. Overall, the purchase experience great.
Reviewed July 20, 2018
I ordered a Whirlpool refrigerator. It was an amazing price and arrived in great shape. I am very pleased with it. There was some confusion on the shipping, specifically when it would arrive, but overall, I was very pleased with Goedeker's and will continue to shop with you.
Reviewed July 20, 2018
I recently purchased appliances from Goedeker's. Their sales associate quoted me prices and charged my account for my purchase. I was notified that my items had arrived at Goedeker's however could not be shipped out and that I must contact them for further information. Upon calling I was notified that their pricing was in error and that I would need to pay an additional $500 in order for my appliances to be shipped. After speaking to their sales manager he forwarded to me a copy of a web disclaimer from Walmart's website claiming that they had no responsibility for misquoting an item’s price. Asking to speak with the owner I was told that he could only be reached via email. I emailed him and his response was a canned response wherein my name was simply inserted that was a single line that said "so sorry". As of this writing Goedeker's has yet to respond to the status of my order.
Reviewed July 17, 2018
I bought a chairside table that is 42 inches long, has got glass doors on the front, antique, and wide strips. I got it mainly due to the price and the style. The online ordering process was extremely easy and it was delivered via UPS. The quality of the chairside table is perfect and I'd order from Goedeker's again.
Reviewed July 17, 2018
It took some convincing for my husband to agree to purchase our appliances for our kitchen remodel online but from ordering to delivery, it is has been such a positive experience that I will recommend Goedecker's to anyone and everyone! The girls in the office were extremely helpful when I had questions. The shipping company used was very accommodating when I needed to adjust the delivery date. All in all, a very positive experience!!
Reviewed July 17, 2018
Best microwave our family has ever had, very pleased with performance so far. Exceeds all expectations. Goedeker's was a pleasure to work with. Delivery was when they promised. Price was fair. I will check with Goedeker's when I need my next appliance.
Reviewed July 16, 2018
Remodeling a kitchen. I ordered a downdraft for a gas cooktop. Goedeker's had the best price so I took a chance ordering from them. I was pleasantly surprised by how smoothly things went. The order process was easy (I spoke with one of their phone reps) and they kept me informed about the status of my order shipment. Delivery went without a hitch. I paid for curbside delivery but the driver used my hand truck and actually brought the box up my driveway into the garage. Based on this experience, I would not hesitate to do business with Goedeker's again.
Reviewed July 16, 2018
We ordered a nice fire pit table and 8 chair set of outdoor furniture in June. Everything was delivered very quickly, and was just as beautiful in person as was depicted on the website. It fit perfectly on out patio, and the table and chairs are very roomy and comfortable, even for our larger family members.
Reviewed July 16, 2018
I did an internet search for a particular dryer that we needed and I came across Goedeker's. While the overall ordering process online was super easy, the deciding factor that made us choose them over a different retailer was price. And then, their follow-up was stellar after we had run into a shipping issue with the initial order. I spoke with different people several times and they were amazing. They definitely felt like they cared about what they were doing, what I needed, and probably one of the best customer service experiences I’ve had. So, I went back to look for the additional items that we needed after that. And their prices were great and they were able to arrange a low shipping cost. The delivery also went great. I didn’t even actually know that they were here until after they were here.
From Goedeker's, we've made 2 purchases and we got an electric dryer, two refrigerators and three microwaves for our new building. They’re a name brand, so I expect them to be good quality. Everything’s installed and it all looks great. We’re moving in next week and we haven’t even gotten to use them yet but I think we’ll be happy with them. All in all, Goedeker's is easy to work with and they’ll fix anything that might be wrong throughout the process.
Reviewed July 15, 2018
Compared prices for this particular elgielyn brown stool everywhere on the internet and found that Goedeker's had the best price around. Their shipping was quick and the stool was a great quality product. Wonderful transaction with this company and will definitely shop through them again.
Reviewed July 15, 2018
I am very happy with the fire pit I ordered. It was delivered on time, easy to assemble and I am happy with the quality. It is a good value. I have only used it twice because it is too hot right now but I look forward to using it in the fall. I would recommend this fire pit.
Reviewed July 15, 2018
Was delivered on time, paid for white glove, they unpacked crate outside and brought Whirlpool refrigerator inside. They check conditions of refrigerator but that’s all. You have to finish unwrapping and even have to attach handles. My husband was able to do that and hook up the water. I’m sure some people can’t. Overall very happy with refrigerator.
Reviewed July 14, 2018
Awesome service. The sales person I talked to was super knowledgeable about the specific dishwasher I was interested in. Home Depot had it on sale but refused to deliver it to my zip code. Goedekers price with my new customer discount ended up beating the Home Depot price by $110 - delivered. The unit came via R&L carriers and the driver helped my load it into my golf cart so I could take it down my steep hill. Installed it myself (after correcting some mistakes the original plumber made) and it works GREAT. Much quieter than our 10 year old Frigidaire. Consumer Reports testing works.
Reviewed July 13, 2018
We purchased a Bosch Combination Microwave/Wall Oven and were very pleased with the whole process. The Oven was delivered on time and in excellent shape. It also was much cheaper than we could have purchased it locally. We would highly recommend Goedeker's.
Reviewed July 13, 2018
I bought a dishwasher from Goedeker’s about four years ago. When it came, a piece broke on the back of it and I had to call them about that. Their customer service was good. I talked to a lady who was really nice and helpful, and she made everything good. They offered me a money back or credit and it was all good. Recently, I ordered a refrigerator online from them. The process was very easy and everything went okay. Both items I bought were curbside delivery, but I was able to interact with their delivery people and that was a good experience also.
The items are working good and have very good quality for the cost. I saved about $400 on the refrigerator, which was much cheaper than buying it locally. I'd highly recommend Goedeker’s to people and have them check it out before they make a purchase elsewhere. If they want to save money, they should go to Goedeker’s because it’s the same appliance they can buy in any store, and they don’t have to pay taxes nor shipping.
Reviewed July 11, 2018
Very happy with COST. No tax. Free delivery. Fridge arrived 2 weeks after ordered, and was asked by delivery personnel to open the box while they waited for inspection. Will order again and spread the word.
Reviewed July 10, 2018
Excellent service, fair pricing, would buy from you again! The process went very smoothly and the follow up was appreciated. I purchased a Whirlpool microwave and trim kit, which worked perfectly and a Danby Beverage center. It has been two years now and everything is working wonderfully. I will be needing a refrigerator soon and will look to purchase it with you.
Reviewed July 10, 2018
This is a fantastic company with great service representatives and a great deal on an amazing TV! Thank you! I would recommend Goedeker's to anyone in need of a fair share with a family style company in a world full of corporate coldness who just want your money.
Reviewed July 10, 2018
Tracking was not great with no updates and the dishwasher was delivered at 10:00 pm at night. Shipping took 3 weeks. The handle was damaged and I called and was told no problem, they would send a new one. After 3 weeks I hadn't heard anything. After calling three times I finally got a tracking number. The handle arrived yesterday. One thing I did not expect was that the dishwasher arrived wet inside. I was afraid it might be refurbished but was told it was because it was tested before it shipped. Overall I am rally happy with the purchase and the company and would recommend them.
Reviewed July 10, 2018
I never received a call from the delivery company to schedule delivery, so I was not prepared to get it from the curb to the garage. However the delivery driver was great. He allowed me the opportunity to get it into the garage, open and inspect the oven thoroughly before signing.
Reviewed July 10, 2018
We absolutely love the bar stools we ordered. They are perfect for the bar we have around our kitchen counter. One of them we received had rust on the bottom and the replacement process was a breeze! Would definitely recommend.
Reviewed July 10, 2018
I was hesitant to order online, but service was great. I also saved thousands comparing to the big stores. Delivery service was on time. I have another order, and the customer service department is nothing but great accommodating any request I have.
Reviewed July 10, 2018
Goedeker's made me believe that they could ship my orders quickly and the product I bought had lead times quoted from other vendors. But one of the things that wasn’t obvious when I first ordered it was what that delivery time would be. It took about five days before I got any kind of a notice at all that the product was going to ship or had shipped on a specific date. So that part was a little confusing. But aside from that, once it shipped, everything went very well. And the quality of my order was perfect. It was exactly as described and what I expected.
Reviewed July 9, 2018
Chelsea was phenomenal with handling my order as I added on another appliance after my initial order. The appliances shipped earlier than I expected and I was informed all along the way when to expect them. They arrived in perfect shape and oh the prices were unbeatable!
Reviewed July 9, 2018
Didn’t realize companies like this were still out there! Great communication. From order to delivery. Great prices and even better customer service. I called twice to make sure everything was ‘ok’ with the order, the team was prompt and clear with instructions. I looks forward to the next purchase at Goedekers!
Reviewed July 9, 2018
This is my first time ordering with Goedeker's. Order delivery was very smooth. They accommodated my schedule for the delivery of the product. Very happy with the product and its delivery. Customer service was excellent too. I would definitely recommend this site.
Reviewed July 8, 2018
Fridge has exceeded our expectations. It arrived with a scratch on one of the handles. One 5 minute phone call and a replacement was in the mail. Excellent customer service. Very happy with purchase. Would buy again. Wife is happy.
Reviewed July 8, 2018
I searched the web for a specific rug and Goedeker's was the only one that was selling it. They had it for a pretty good price and they have relatively okay review. So I took a chance and purchased it. The ordering process was great. But they should label their shipping, like how long I would need to wait for shipping because it was way longer than I had expected. Otherwise, everything was pretty smooth on checkout. And then when I came home, there was a big box outside my door.
The quality of the rug could potentially be better but for the price that I got it for and for what it is, it’s still a good purchase so I'm happy overall. We just have to be really careful because a couple of parts in the rug are coming undone, but it's a woven piece, so it's easy to put it back. And I've recommended Goedeker's pretty highly to a lot of people.
Reviewed July 7, 2018
After purchasing all of our kitchen appliances here and being very satisfied, it made sense to shop here for our washer and dryer. Just like our kitchen appliances, Goedeker's offered some of the lowest prices we could find. The website was very user friendly and easy to navigate. We had only a question or two so we called and spoke to a very friendly, helpful and knowledgeable salesman. The ordering process was quick and easy. The delivery personnel was quite good as well. We recommend this company to all our friends.
Reviewed July 7, 2018
We have ordered from Goedeker's before and have always had a wonderful experience. Their customer service is top notch, and their pricing can't be beat! On this particular order (Maytag Washer and Dryer) we needed our delivery to arrive within a certain time frame and the customer service people worked with us to ensure that that happened. Thank you, Goedeker's!
Reviewed July 7, 2018
I bought a washer and dryer from Goedeker's. I could find the size of the equipment that I wanted and the price was right. But the savings did not outweigh the length of time it took to get it or the delivery of the equipment. I’m very disappointed in the length of time it took to get what I ordered and the delivery service. I paid for white-glove service and all they do is set it in a room. That’s ridiculous. They can’t change door hinges or anything like that. The guy just said, “Oh, we can’t touch the appliance. We can just set it in the room that you wanted.” So I won’t be purchasing things from Goedeker’s again. It was too difficult.
Also the delivery team was very nice. But when it got delivered, I got a call less than 24 hours in advance and told them that I was not available for the next day. They said, “Well, sir. If you can’t take it tomorrow, you’ll have to wait two weeks to get it.” So, I had to change my entire schedule to get my appliances. The dryer got delivered with a bent door and I’ve been so mad at them, I had to call them to get the door replaced. But the delivery guys did not want to take it. I’m very dissatisfied.
Reviewed July 5, 2018
2nd time I've ordered major appliances from Goedeker's. Totally satisfied with cost. Real deal breaker, free shipping, no tax. Will purchase again in the near future. Delivery service excellent to work with and delivered on time. Friendly and knowledgeable people at Goedeker's.
Reviewed July 4, 2018
Customer Service Representative, Tiyana, was very helpful in helping me return a defective shower. In my initial request for the return I was informed that the Grohe shower I purchased was not returnable. However, Tiyana contacted the supplier and arranged a return and refund. I found her to be responsive and dedicated to ensuring that I was satisfied.
Reviewed July 4, 2018
Initial order was defective but Goedeker’s stood by their guarantee and made everything right. Their customer service was outstanding. They resolved the issue and helped me find a replacement and that met my needs which involved finding a cooktop of an unusual size. Thank you.
Reviewed July 4, 2018
Great experience. Washer and dryer were delivered to the garage upon request. Salesperson couldn't get delivery for graphite model soon enough, so he suggested going with white which showed up in just 3-4 days! Was very pleased with my experience - this was my first purchase at your site and I will shop here again!
Reviewed July 3, 2018
Absolutely smooth transaction! Online account application fast and easy! Power lift chair was exactly as described. Delivery company was very professional and courteous! Will definitely recommend Goedeker's and use them again for next purchase. The order department was very helpful with placing this order and getting the necessary information for shipment.
Reviewed July 3, 2018
I went online to buy a stainless steel undercounter built-in icemaker like the one I had which lasted nine years. Goedeker's had the exact unit I wanted and the price was the cheapest one I found. And then the appliance came in like two days. I was shocked at how fast it came. Goedeker’s was perfect.
Reviewed July 2, 2018
We actually purchased this extendable table for our covered patio and although not an outdoor table, it has been great! Easy to clean, perfect to reduce the size when not entertaining and use as console when just for 2, and it is well made. We love it!
Reviewed July 2, 2018
We ordered a KitchenAid dishwasher online with slick deals and it was great!! Good product and great price. I would feel confident buying all my appliances from Goedeker's. The delivery was good and was delivered to my door. Customer service was good too!
Reviewed July 2, 2018
Amazon canceled 3 orders on this same item telling me it was out of stock after waiting 6 weeks. The fact is this item was in stock on Amazon at the time of cancellation but at a much higher price! Goedeker's shipped me these hard to get item's in a reasonable time frame and at a much better price than Amazon. Great company!
Reviewed July 2, 2018
My first experience was about 5 years ago. You did so well in all areas that we came back a second time. Just like the first time, the price was great, the customer service was tremendous and was with us every step of the way. Absolutely no complaints. We will use you again and refer others to you often.
Reviewed July 1, 2018
Price was right and lower than other stores. Shipping took a while but that was expected. They kept me up to date with how shipping was going. The people that delivered the double oven were exceptional. Oven was packaged great and arrived in great condition.
Reviewed July 1, 2018
I was very nervous???? After I placed my order with this company due to negative reviews on Yelp. After I placed an order it was almost a week of silence, I contacted customer services and explained my concerns, including negative Yelp reviews. I’ve been told that my order is on a back order, even though when I ordered it it was in stock. I’ve been told at least a month of waiting time. It turned out to be three business days and order was shipped. No problem with order or delivery, product arrived brand new, no damage. Very satisfied!
Reviewed June 30, 2018
Everything about this experience is 5 star. The price was phenomenal, the patience of the customer service agent when ordering, the delivery people were courteous and on time. I can't say thank you enough. We are exceptionally happy with the LG Induction range--it looks fantastic in our updated kitchen.
Reviewed June 30, 2018
I ordered an LG refrigerator from Goedeker's on 18 June. It is now 30 June and I have no refrigerator and no confidence that it will ship. They did not inform me during the phone order that it was not currently in stock. I received an email two days after placing the order that the shipment would be delayed, but that date seems to slowly slip into the future. This is not an acceptable way to treat customers.
Reviewed June 30, 2018
Easy to use and accurate website. Friendly and knowledgeable sales reps when I called into the store. All the information I received was true and accurate. Timely shipping. Frequent updates on the status of my order. Only reason for four stars instead of five was there is no free shipping to my state :(.
Reviewed June 29, 2018
I placed an order for the Pro-Draft "K" Series 20" x 26" Adjustable PEB Board to Goedeker's for Bert. I did it online without speaking to a person or doing a chat and there wasn't any problem at all with the website. The shipping was perfect and the box is ready and waiting to be opened once Bert's home is back and livable again. I'm very satisfied and I would recommend Goedeker's.
Reviewed June 26, 2018
I ordered a Speed Queen washer. I knew by reading other reviews that the delivery might be a bit slow. However after about 3 weeks I did receive the machine in perfect condition. No damage to the machine or packaging. I was concerned about this due to the distance. The delivery people were good and very careful. Goedekers delivered a different model machine. The machine had all the same exact features and at the same price point.
I had the option of keeping it or returning it before accepting delivery. I opted to keep it as it was the same machine with the panel in the front rather than the back. No biggie. Goedekers did make a small concession on price for the inconvenience. Amber was a pleasure to speak to regarding this issue. I was comfortable ordering from Goedekers as they accept Amex. Knowing I had the protection from Amex was the deciding factor in taking a chance since I was not familiar with Goedekers. I would order again!
Reviewed June 26, 2018
I got great service buying a Maytag washer from this company. I bought the washer on sale online but it wouldn’t take my credit card. Staff made the sale good and gave me the sale price. Ship within a week and was up and running shortly there after. Would definitely buy again.
Reviewed June 26, 2018
I placed an order with Goedeker's and all went smoothly. Package arrived on time as promised and packaged properly. I recommend ordering from this company. The item I ordered was on back order, and a date available was provided. The item was highly after, and Goedeker's kept me up to date on the status of the order. Overall a good experience.
Reviewed June 26, 2018
Just received a new refrigerator from Goedeker's. Why would anyone go through all the trouble of driving and shopping around when you can do all online with no hassle, get better prices, free shipping and tax free? I love my new refrigerator!
Reviewed June 26, 2018
This bed is beautiful. I bought it for my 7 year old granddaughter. The bed is more beautiful in person. The packaging is great. It was super protected and it came from the manufacturer packing. For all these reasons I gave it a 5 stars and definitely I will buy again from Goedeker's. Thank you so much.
Reviewed June 24, 2018
On 5/18/18 I placed my order for the appliance (KitchenAid dishwasher) and on approximately 6/4/18 it was delivered severely damaged. Upon delivery I called the store about the damage, sent photos and serial number and was informed that a new appliance would be ordered. I was satisfied. On approximately 6/18/18 I called about the status. I was informed that the call for pickup of damaged item should have been made and that the process for delivery of new appliance would be expedited effective this call. Today is 6/24/18 and I await notification of delivery. BTW, I also ordered and received a stove in the interim with no apparent damage to the packing case. I await delivery but was told by the rebate processor that my timeframe for the rebate expired.
Reviewed June 24, 2018
I found the best price on this Maytag washer. I shopped everywhere because I wanted this one in particular. I saved 146 dollars from all other store offers!!! Very happy with this purchase. The washer is working great and will shop here for all future appliances before I buy.
Reviewed June 24, 2018
I was able to find the product I was looking for on Goedeker's site for less than I could find it anywhere else. They were prompt in setting up shipping when the product arrived at their facility. I ordered through a customer service representative as I had some questions before ordering. The rep was very helpful and nice. My product arrived when it was supposed to and it was in perfect shape. Great overall experience.
Reviewed June 24, 2018
Ordering from Goedeker's was very easy. However, the item I wanted wasn't available as it was discontinued. Still, their representative found me something else that was an acceptable alternative.
Reviewed June 22, 2018
I don't recommend to use this company! I am so upset with this company customer's service. I asked the sales lady Latasha, if there any deal with rebate on any brands and she said: "buy 3 from KitchenAid and you will get $200 off. I bought 3 KitchenAid large appliances. When I started to claim my rebate, the KitchenAid rep said that only a few qualified model are available for rebate. And the Goedeker's sales rep never told me that. I requested to speak to Goedeker's manager.
Someone name John call me. He is the worse manager I've ever spoke to. He was rude, blamed on me that I bought not qualified appliance, lectured me on how I should know everything about models to buy and rebate deals. Then he refused to give his full name, so I can refer that I spoke with him. Wow! I wish the owner of the company listen this conversation. I fought to get a $100 back instead $200, but terrible experience and got yelled by some "John" called himself a manager, means problem solver... will stay!
Reviewed June 22, 2018
I got a pink Dear Blind Bunk Bed. My little girls love it dearly. The bed is big, has walls, and makes me feel safe to put them into it. It was challenging to put together by myself, but I was able to do it.
Reviewed June 22, 2018
Goedeker's has exceptional prices, great customer service, and quick delivery. They are very easy to chat with over the phone. I have ordered from competitors in the past but found the prices were far better at Goedeker's. I will definitely order from them again.
Reviewed June 20, 2018
The night stand is perfect. I am using it as an end table/night stand next to the couch in a den. It looks like the picture. It is heavy and sturdy. I am very pleased. I would definitely recommend Goedeker's to all of my friends and acquaintances.
Reviewed June 19, 2018
Ordered a dishwasher from Goedeker's. Got a great price compared to the local appliance stores and free delivery. Very happy. Remodeling the kitchen and needed a new dishwasher. Order arrived quickly and was in great condition. I'll definitely check again if I need additional appliances.
Reviewed June 19, 2018
The service I received from Goedeker's was excellent. The people on the phone were very helpful, the price was exceptional, and once I changed my order from a back-ordered model to a more available one, it arrived in a reasonable time frame. I would definitely recommend Goedeker's.
Reviewed June 16, 2018
Would do business with Goedeker's again. Quick, quality, shipping. Appliance was well wrapped and the shipper called to coordinate delivery - and all free. Good communication with Goedeker's. I had questions and they were quick to reply and help. No problems or issues. Product was exactly as described. They did a great job for me, and quick!
Reviewed June 13, 2018
Wonderful delivery guy, he brought the Avanti gas range in and unwrapped it for inspection. The range was wrapped beautifully and the range has been great! Heats up fast and looks beautiful in my new mini kitchen. Would definitely buy it again!
Reviewed June 12, 2018
Flynn 64" TV Console - Item arrived in perfect condition, I couldn't be happier with the purchase, or the service! Shipping took a long time, but it was a 150 lb item shipped across the country for free! No complaints there! Item is very nice.
Reviewed June 12, 2018
Happy with everything! There was an issue with my order and it was quickly fixed. I had two beds that I ordered that were going to take way too long so they helped me find a suitable alternative. I appreciate it.
Reviewed June 12, 2018
Chelsea was so great to work with from halfway across the country. She kept in touch as we were waiting for the items to be available and called me to ensure the order was accurate. Delivery was easy and everything looked good when it arrived. Now it is just waiting for install. I could not be happier and appreciate the customer service on such a large order.
Reviewed June 11, 2018
Thank you for your service! We purchased a home that included pretty new bedroom furniture. In our search for a second nightstand, we could not find a local retailer selling the table we needed. When we looked online, we found the table available for two or three times what we thought we should spend. Then we found Goedeker's! Thank you for offering this Simmons nightstand for a reasonable price! We were thrilled with the e-mail notices! Loved the delivery time! We will certainly look at Goedeker's next time we are in the market for a piece of furniture!
Reviewed June 11, 2018
We bought a small refrigerator from Goedeker’s. I found them online and the ordering process was easy. The customer service representatives I dealt with were all very good. However, there was a little bit of issue with the delivery. The courier that they used in Atlanta had it for a few days before they called. And then we had given them some instructions through the customer service there in case I would not be here. Then they called the day before and wanted to deliver it on the day I told them I wasn’t going to be here. Also, they couldn’t tell me when they were coming back. It ended up being a couple of weeks or so before they could get it to me. It all worked out okay, but it was a little aggravating. It was the courier's issue, though. The quality of the fridge is very good and it has a fair price. I would use Goedeker's again.
Reviewed June 11, 2018
I did my research and scoured the web for good prices on the new washer and dryer. I have purchased a washer, a dryer, a wall oven and a slide in stove. Each one of them was the best price you can possibly get. The customer service doesn't hurt either. Always Pleasant on the phone and willing to help.
Reviewed June 9, 2018
I purchased a glacier red and multi-color rug from Goedeker's. I ordered it online and it was delivered. The experience was fine and the quality of the rug is nice.
Reviewed June 9, 2018
The Elyse Round Wood Outdoor Garden Stool is better than pictured. Beautifully crafted stools that looks great in our home. The stools are well made and at a reasonable cost. Great communication by the seller at every step. We are pleased with our purchase and would definitely buy from Goedeker's again.
Reviewed June 8, 2018
My freezer arrived with no visible damages and is now working like a charm. It was very easy to order through Goedeker's and not only that, they offered excellent prices. Quality and quantity was something we were looking for and we got them thru Goedeker's. Thank you.
Reviewed June 8, 2018
I ordered a Bosch 800 series dishwasher from Goedeker's, and the dishwasher tub was damaged in transit. After getting confirmation of the damage from the Bosch repairman, Goedeker's replaced my dishwasher with one that was undamaged. I sent them the documentation, and they were quick to help me with my problem. Amanda, the service person, was great.
Reviewed June 8, 2018
I was looking for a bed to go with the bedroom suite that I bought. I searched on Google and Goedeker's had the bed and they were cheaper than other retailers. Furthermore, they delivered to my front door without any extra fees. The delivery was great. I had Goedeker's drop the bed off and they used a carrier. Since getting the bed, we've loved it.
Reviewed June 7, 2018
After a slight hiccup, we received both Boise State spare tire covers we ordered. We ordered two at the same time. We got one on the date they were to be delivered, but the package said two. I called and explained the situation. After checking, we were told that only one had been made. It was taken care of then and a couple of weeks later we received the second one. The covers were perfect and even with the delay, we would still order again if we need any further items.
Reviewed June 7, 2018
Deceptive advertising (back-order), runaround from customer service constantly, no one would return calls and product (oven) took over a month to arrive! I would receive different info, each time I called, no one seemed to know what was going on, within their own company.
Reviewed June 6, 2018
Very good company to deal with. No problem with order. Power recline chair was just as it was stated in their ad. Freight company delivered as they said by phone call. Was very happy with service. Will do business with Goedekers' in future. Thanks very much.
Reviewed June 6, 2018
I am a builder at the southmost tip of Texas, and I wish we would have found Goedeker’s sooner. The customer experience from phone call order to delivery and even after sale was top notch. The part that I enjoyed the best was the personalized “Thank You” we received after the sale. Great experience!
Reviewed June 6, 2018
I had been looking for this particular rug online and at military BX. Your company came online and was exactly what I wanted at a fair price. The rug arrived in a timely manner and was delivered to me in great condition. Thanks, I will be sure to look for future items on your website.
Reviewed June 6, 2018
Excellent all around... We are walking advertisements for you all. One very minor hitch, a very minor indentation on dryer... My camera would not capture it. It was a pleasure doing business with you. We are shopping for two items... a/the Roomba or equivalent, and b/Bissell little green steam machine.
Reviewed June 4, 2018
Range and microwave are as described in description and photos. We really like Maytag's fingerprint resistant products. We find them much easier to keep clean than regular stainless steel products. Pricing was very fair. The customer service was amazing! Each time we spoke with an associate, they were polite, understanding, and willing to work with the us, the customer. The products were delivered when they said they would be, and in excellent condition. We highly recommend Goedeker's.
Reviewed June 3, 2018
LOVE this Trishley Queen Bedroom Set! It came very nicely packaged. It great quality. I think though that it is more a medium brown in color than a light brown. We also didn't have room for the footboard/side boards and only wanted the headboard. They allowed us to purchase just the headboard and it worked out perfect. Great set! Thank you and thank you for such excellent service! God Bless!
Reviewed June 3, 2018
My purchases through Goedeker's went well. All of the representatives were very helpful when there was a problem with delivery damage to my dishwasher. The issue was resolved satisfactorily and very quickly. Would definitely go to Goedeker's for any future purchase. Have recommended Goedeker's to all my friends.
Reviewed June 2, 2018
I was a little surprised by how long it took and really very little tracking on the washer. However, customer services was excellent, the delivery guys were professional and did a good job for the most part. I just wish they would have moved it in to place, but to their defense, it looked like it was just a bit too big for the space. When really, I just moved the dryer a hair and it fit fine. Wouldn't have known the dryer was in the way till the washer was actually there. But it worked out and now I have the Electrolux washer, I have always wanted, for a smoking good deal!!! Thank you.
Reviewed June 2, 2018
We found a furniture locally and we wanted to see if there are other options. So, I Google searched Gray 2 Seat Reclining Sofa and Goedeker’s popped up. Everything about the online purchase was very smooth. We read a lot of the reviews because we are in Indiana, and with them being out of state, we knew they did free curbside delivery. So, we then paid the extra to have it delivered so we could check it out and brought in the house, and that was very reasonable.
I was following the tracking and on the day it was going to be delivered, an email said, “Please call customer service,” and that they were en route to deliver the furniture. The delivery team was very nice and helpful, too, and they wanted to make sure the furniture was placed right. They also let me test it out, and they answered the questions that I had. I am very happy with the quality of the sofa. We definitely recommend them to people who are looking for furniture of various kinds. We are in the beginning stages of doing things, so we would definitely purchase again from the company.
Reviewed June 1, 2018
I order appliances online all the time for my rentals and had a great experience with Goedeker's recently. They have great prices and all the major brands. It arrived pretty quick. There was an issue on one and they resolved it really well. Very happy with them and plan on using them for my future flips.
Reviewed June 1, 2018
I ordered Allied brass towel racks, shelves, and toilet paper holders in February. It took a while to get them and when I did, 2 of the glass shelves were broken. I called Goedeker's and they had the replacements sent within the week. The quality seems to be good and I love the final product. It really finishes off my newly remodeled bathrooms.
Reviewed June 1, 2018
Not only did I find the rain barrel I really wanted for a fantastic price but customer service representative, Tiffany, was very helpful when I contacted the customer service with an issue. Fast, dependable, and easy on the pocket... all around it was an A+++ experience.
Reviewed June 1, 2018
Great prices and great service. I will be back and will recommend you to friends and family. Way to go. Wish I had found your site before going to big box store for other appliances. Delivery was faster than local retail chain, and right up to the front door.
Reviewed June 1, 2018
Always good with my purchase. My phone calls to them, they were very happy to help and friendly. They made it very easy. As was the delivery of my merchandise. It came in perfect condition due to the fact that it was packed so impeccably. Would definitely order from them again. Highly recommend.
Reviewed May 31, 2018
Price, delivery time, and shipping fees led me to go with Goedeker's. Ordering online was easy enough, and the people who delivered the freezer were very professional. I’m happy, and my wife’s happy too, which is more important.
Reviewed May 30, 2018
Ordering from Goedeker's online was very easy. I bought the stove from them because of the free shipping, the price and the warranty. The delivery was good too. They brought it and left on time. The experience was easy and quick overall.
Reviewed May 30, 2018
Excellent prices and great service. I found Goedeker's while searching online for a specific washer I had been looking for. They had the best price, even better than the "big box" during a sale event. It may take a few days longer (depending on where you are) but so worth it!
Reviewed May 29, 2018
I was pleasantly accepted and embraced by the Goedeker's Team. It was quick, and the staff were honest and forthcoming about the process. I would recommend them to others and I already have. Thank you for making my purchase a pleasant experience.
Reviewed May 29, 2018
This was my second order from Goedeker’s and I would highly recommend them to anyone. In fact, a coworker will be needing appliances soon and I already passed along my recommendation to him. Placing the order was easy and pleasant. I was kept up to date on the status of my order and it arrived promptly. Everything was in perfect condition and we are now enjoying the new look of our kitchen!
Reviewed May 29, 2018
Excellent Experience with Goedeker's. Shipping was fast, and delivery excellent. Definitely would recommend to others. Communication with Customer Service was friendly and helpful. Delivery was prompt. Refrigerator arrived in excellent condition. Delivery driver was extremely careful unloading the refrigerator, removed and hauled away all packaging.
Reviewed May 28, 2018
I had an outstanding experience with Goedeker's and highly recommend them. I found them online and was hesitant since I was not familiar with them. I researched and found favorable comments, so I decided to buy. Their price beat Every price out there, their communication was responsive and the delivery was as promised. Overall an excellent experience and I will use them again. The Bosch dishwasher we bought is excellent.
Reviewed May 28, 2018
My family received excellent services from GOEDEKER’S professionals. We had great experiences wish sales, shipment and support with installation and maintenance. We recommend to buy appliances with GOEDEKER’S especially because they provide great pricing and post sales support keeping up with all active rebates.
Reviewed May 27, 2018
We bought a washer, we will be buying the matching dryer! Great experience, unbeatable pricing. Delivery was flawless. Washer arrived in excellent condition. Communication was also excellent with emails updating every step of the order. I highly recommend Goedeker's! You won't be disappointed! Fantabulous!
Reviewed May 25, 2018
As we were remodeling our kitchen we decided to change a few appliances out. When our local store Pirch provides horrible customer service and said our appliances won’t arrive till for 2 months because no one in USA has it we went searching. Found Goedeker's by accident but were so pleasantly surprised. Their customer service called the manufacturer and assured us that our product was in stock. We placed an order on a Wednesday and the item was delivered on following Tuesday. Once again when we decided we needed a Bevfridge Goedeker's delivered. Again customer service was superb and delivery swift. Would recommend them to anyone who is seeking great price, customer service and fast delivery. Thank you Goedeker's!!
Reviewed May 25, 2018
My double wall oven arrived as promised and the "white glove" delivery was excellent. The top door to the oven came from the manufacturer with two small dents-Casey called the manufacturer and a new one will ship in a couple of weeks. Excellent price and service-great people to do business with. I would recommend Goedeker's.
Reviewed May 22, 2018
Bought a Front Model GE 28 Cu Ft. Refrigerator with a very good price. I am Happy with the customer service. it wasn't show online that the Refrigerators got some dents on the back side, and minor dents at the Front. But the customer service helped by refunded $70 which is acceptable for me. I had the Refrigerator now for Two weeks and it works great.
Reviewed May 22, 2018
Drivers called twice. Once to say will be delivered tomorrow between x-y and when they were 10 minutes out. Delivered right into my living room. Was very satisfied with the companies pricing & the service. Would purchase again without hesitation.
Reviewed May 21, 2018
We have excellent customer service before and after the sales. The Goedeker sales consultant helped me place the order and walked me through the expectations concerning shipping and delivery. The products ordered were delivered quicker than originally expected. The delivery driver helped get the washer, dryer and stands into our garage. Registration was a breeze. Applying for the rebate was simple. I would definitely recommend buying your appliances or anything from Goedeker's and I'll be doing that myself.
Reviewed May 21, 2018
Fantastic service. After an extensive online search I found Goedeker’s price to be the best by far. It was delivered WELL ahead of schedule. It fits perfectly and keeps the temperature perfectly at both levels. I will definitely do business with Goedeker’s again.
Reviewed May 21, 2018
I love my desk and shelving unit. It's beautiful high quality furniture. Shipping took a few weeks. I also had a small issue with shipping but the customer service was friendly, courteous and helpful. I would definitely use this company again.
Reviewed May 20, 2018
The website was easy to navigate and the range of products was fantastic. I have used Goedeker's before for major appliances and this was no different... efficient and helpful. The delivery was courteous and thorough and without damage to the new refrigerator. I also bought the 5-year warranty option.
Reviewed May 19, 2018
Everything came quickly and in perfect condition. My only complaint is the huge stickers on the cook top. They are impossible to remove. Other than that problem, I am a very happy customer. (I also am happy with the customer service rep I called.)
Reviewed May 19, 2018
Second time shopping here, new appliances for my kitchen remodeling, got a zaphyr hood, best price, make sure you apply a coupon. There was a delay but they kept me informed and all went well. Don't buy here if you are in a hurry, plan ahead and no one else will beat it.
Reviewed May 19, 2018
Valet chair is what I was looking for, thank you. Assembly was as described and product was described accurately. This chair fits well for the area I needed to use it. I appreciate the pictures and description of the chair being available before the purchase was made. Again, thank you.
Reviewed May 19, 2018
I looked 3 months online until I found it here! The blue leather sofa with a sleeper and much less costly than local!!! Free shipping... Not a scratch on it! My living room smells like fresh leather!!! Saving to buy ottoman to match!!!
Reviewed May 19, 2018
I was able to get price match is what I loved about the experience. Shipping does take a couple of days but I wasn't in a hurry. I was hesitant about shopping online for appliance but it seems everything worked out pretty smoothly.
Reviewed May 18, 2018
2 Range Hoods with fans - Everything arrived as promised. Normally wouldn't order such large items like this, knowing they might not fit and then the expense to send back. The descriptions were right on. Thank you!!! Would definitely use your site again.
Reviewed May 17, 2018
We order our second major appliance from Goedeker's in less than two years and are very happy with the selection, service and savings we experienced by choosing them over a host of other retailers. Will very likely order from them again before the year's out.
Reviewed May 17, 2018
On April 20th my husband bought a Kitchen Appliance Package for my Birthday, May 6th. Still haven't received anything but a connector hose for the stove, we continue to receive ship notices that our order has shipped. We've been in touch with Customer Service (?) several times, we were told some of the items were back-ordered and we were notified by email, I have the emails and there are none relating to a "back-order". We still can't get a definite delivery date on when the appliances will be delivered. He bought from Goedeker's because of his family's history with you and your prices.
This will be our first and last purchase with Goedeker's, next time I will insist that we buy locally. Terribly disappointed. So, the appliances are delivered while we are out of town. The delivery driver pointed out that they gave him the wrong model dishwasher for delivery and none of the braided pressure hoses for the dishwasher or refrigerator. When husband called Goedeker's Customer Service, they acknowledged that the order was a mess, they'd research the problem and call back. Still waiting. I'm thinking it's time to file a complaint with the BBB.
Reviewed May 16, 2018
I had a great experience with Goedeker's. My laundry pedestals were better priced than Lowe’s or Home Depot. They arrived unharmed to my home in under a week. I would highly recommend them. The salesman helped me figure out the right pedestals for my washer and dryer.
Reviewed May 15, 2018
What a great experience with Goedeker's from the online order to the White Glove delivery!!! I have been shopping around for a few months not finding the right deal until I went to Goedeker's. When I had questions about my order the representative over the phone answered all my questions. Prices are unbeatable!!
Reviewed May 15, 2018
I purchased a Benchcraft chair and ottoman. The service representatives were very helpful and the purchase was simple. It took about 4 weeks to receive my furniture, but I didn’t mind the wait because purchase and delivery went very smooth! I appreciate this because I have not had successful experiences with other furniture companies. I love my new furniture and the price was excellent.
Reviewed May 15, 2018
Ordered an Ashley Axiom Chair and a Half with free shipping for less than I could pick it up at a local store! Great service, great communication and great delivery. They were very thorough with their followup and information about shipping. I will shop Goedeker's again!
Reviewed May 14, 2018
I was kept well informed about the progress of my order. The only problem that I experienced was with the delivery company. Shipment was supposed to arrive on a truck with lift gate. It arrived on a regular freight truck. We got it unloaded ok. Also they did not inform me about delivery. Fortunately I was present when he arrived.
Reviewed May 14, 2018
Needed my receipt from 3 years ago to verify the extended service agreement. I thought I had purchased my Samsung refrigerator from you, when in fact I did not. The rep was very helpful in getting my past order straight.
Reviewed May 14, 2018
The washing machine is better than I imagined. The service was great and the delivery was easy. The delivery people were very helpful. I would recommend this company to everyone. I was nervous about ordering a major appliance online, but this was a great experience.
Reviewed May 14, 2018
I read some reviews of folks who ordered appliances online, and was skeptical. However, the savings to me was going to be over $400 for inside delivery, and that was just too good to pass up. I am very pleased with the company, delivery people, and the appliance. If and when I am in need of or ready for other appliances this will be my go to place. I spoke with customer service a couple of times during the order process, and prior to delivery. They were always courteous and polite. The guys who delivered the Whirlpool refrigerator at six in the evening were very nice. Although they don't take away the packaging, they did wrap it up nicely for garbage collection. There were a couple of dents (minor) on the side that is visible, but not the front, and nothing so awful as to warrant a return or exchange. Nothing in life is perfect; that's why there's heaven.
Reviewed May 14, 2018
One of the best online purchases I ever made. I never heard of Goedeker's until I googled the Maytag washer I was interested in. The store was in Missouri and I live in Florida, so I took a gamble since the only local place to sell the washer was $500 more... yes $500 more. Maytag gives a 5 year parts/labor on this particular washer. Before the item was shipped, the price dropped $30 and customer service gave me a credit with no problem. Washer arrived 10 days after purchase in perfect condition. Can't say enough good things about the experience.
Reviewed May 12, 2018
I received quick email responses from the customer service department. Great price on furniture (I price compared and couldn't find a better deal) and it arrived in perfect condition - delivery company were careful and polite. I will definitely order from ya'll again and I will recommend you to all my family and friends!
Reviewed May 12, 2018
Everything went right with this purchase. From the price (lower than other vendors), to the delivery. The guys delivering it were very professional and courteous. The sofa bed is very pretty and fit in our room perfectly. I would definitely buy again from you guys.
Reviewed May 11, 2018
There were some hiccups in my order because of one of the items turning out to be permanently backordered and then it took a bit of time leaving Goedeker's and getting to Washington State. However, Casey was relentless in tracking my order and putting my appliances on a special Saturday delivery!! Worked out great because I was there and could help manage where they went, etc. I'm in Virginia and acting as General Contractor for our family house update in Washington State. Thanks to Casey!!!
Reviewed May 11, 2018
I like Goedeker's price so I purchased table and stools from them. The ordering process was easy and they just dropped the items off in my lobby. The table is great but the stools are not that great. They are so wobbly. But for the price, I'm okay with it. Overall, their prices are a little cheaper for certain items than other places, and delivery takes a little while, so you have to be patient. If you wanna save a little money on certain items, then Goedeker's is a good site.
Reviewed May 11, 2018
I ordered an item on back order, so there was a one month delay, that's on me. Then you chose AM Home Delivery and they didn't pick up the oven for a week, then they don't deliver to San Diego from their office in Downey except once or twice a week, so there was another two week delay as we figured out a time when I could be home to receive. I almost went up there to pick it up. Your customer service was great. But you should find another delivery company for San Diego.
Reviewed May 11, 2018
My dishwasher was delivered on-time, in new condition as expected and communication was excellent during both the ordering process through delivery! Great website and support too. You are now my first source for anything appliances. Thank you and I will be back again soon.
Reviewed May 11, 2018
Great prices, very good quality and flawless delivery. Highly recommended! The staff was friendly, knowledgeable and helpful. I love my new furniture and dishwasher! If you need to find a new piece of furniture or a new appliance please go and see them. They beat out prices at other stores and the quality is great.
Reviewed May 10, 2018
I ordered 2 couches and one recliner, at delivery one of the couches was tore. There was no issue getting them to take that one back and send another one. The sales people are very kind and knowledgeable. I would recommend this company to anyone, plus I got the whole thing a LOT cheaper!
Reviewed May 9, 2018
Very nice customer service. I received a damaged package from the manufacturer and they made it right by having the part resent. However having to put the cabinet together before taking the pics of the defective area should not have had to happen because then we had to take it apart to put the new piece on it.
Reviewed May 8, 2018
Horrible customer service. Had I not had a need to contact customer service, everything would have been fine with the order. Good product and good price. However, once I found out how long it would take to receive my item, I called their customer service to see if I could cancel the order. I was told they cancelled the order. I bought another appliance locally. Then the item I ordered from them showed up weeks later and I have no recourse. They deny ever telling me it was cancelled. I have to pay over $300 to return the item, which I was led to believe I was no longer purchasing.
Reviewed May 8, 2018
Goedeker's pricing was by far the best compared to other online retailers and box stores even before accounting for the tax savings. I purchased 3 appliances, one of which was on back order for 2 months. During that time I watched their prices and the price went down on 2 appliances before the shipped date. I called customer service and they immediately credited the difference to my card. I eventually called to check on the appliance on back order. The associate called the manufacturer and within a week all 3 of my appliances were shipped. The Goedeker's associates I spoke to on the phone were all very friendly and knowledgeable. All appliances arrived in perfect condition and the delivery company helped me unwrap and inspect them. I have already received 2 of my 3 rebates which in total will save me another $575. This was a great experience overall!
Reviewed May 7, 2018
20 inch smooth top range - Service and price from Goedeker's was excellent. Delivery was a bit more of a problem. We were contacted to be available for delivery on Friday, April 13th between 1:00 and 6:00 PM. We waited until 6:00 and called the delivery company. They said they couldn't reach the driver but indicated he/she would be contacting us. We got a call from the driver at about 8:00 in the evening indicating he would be at our place within an hour. We stayed up until 11:00 thinking he would show up or call. Crickets. On Monday, we called again. They said delivery would be rescheduled for Thursday or Friday.
On Wednesday, the 18th we found on-line that delivery was scheduled for between 8:00 and noon on Thursday, the 19th. That delivery did occur as scheduled. The drivers had very broken English but they were polite and allowed us to inspect the packaging and the range before leaving. No apology or explanation about the previous Friday's fiasco. As it turns out, we are retired and would have been home anyhow on the original delivery date. Also, we were not in a rush for the range. Had we taken off work or been doing without a cooking device for several weeks, we would not have been happy to say the least. Just FYI.
Reviewed May 7, 2018
Very easy to place and receive orders. Prices are great! Shipment was fast and easy. I will buy again as their business can be trusted. I would recommend this company to friends and family members. Free shipping and no sale tax helps reduce the total cost.
Reviewed May 7, 2018
Attractively placed on my front porch. Plant smells wonderful, and planter looks wonderful. I am pleased with the entire transaction with Goedeker's. Thank you.
Reviewed May 6, 2018
I was looking for a specific product online and Goedeker's had it. I purchased a glass shelving and it was fine. It took weeks and weeks to get my product. The delivery time was strange. They kept on sending emails saying, "Click on the status to find out when your item will arrive" and I click on it. Then it's one of those things where, "Well, we need your order number." And you have to go look up your order number and put it in. That was annoying. they didn't have it in stock, that they had to go through a company and then there was a long wait for it. But everything else was fine. It did arrive well-packed and the product was good. I just put it up this last weekend and the quality is good. They have a large selection of items but I would warn you about the delivery time.
Reviewed May 5, 2018
We were very happy with our furniture and the customer service we received when we had a problem with the delivery service. They made sure everything was made right as quickly as possible and to our satisfaction. We will definitely be repeat customers.
Reviewed May 5, 2018
I live outside the States and a stove broke down on a rental property I own there. The size was a problem to find and I was only able to get it, in a timely manner from Goedeker's. The salesperson was very helpful and others helped to make sure I got it as soon as possible. Thank you for great service.
Reviewed May 5, 2018
I decided to buy my sideboard by Ashley Furniture from Goedeker's because of the price and the Better Business Bureau rating. I ordered it online and the process was very easy. Then, they told me the day it was going to arrive and the delivery guys called me. The delivery went great. They were supposed to come first thing in the morning. But then they called me the night before and they were like, “Hey, are you at home? We could do it right now.” It was funny because it was like 9:30 at night. But it was a day earlier, so that was fine with me.
I paid less than what I would pay for that same piece if I saw it even at HomeGoods or any other furniture store. And there was good communication. It’s always a little nerve-racking making a large purchase like that online with a business that you don’t have a local contact with and you're not familiar with. So, it was nice to see these professional follow-up emails coming in every so often, updating me on what was happening with the purchase. It was an easy and painless experience.
Reviewed May 4, 2018
I purchased a gas cooktop and a washer and dryer online from Goedeker's. The ordering process was easy and everything was as expected when they arrived. I got what I paid for.
Reviewed May 3, 2018
I ordered a medication fridge online for our office. I got a confirmation email saying I would get notified when the appliance shipped. I did not receive any kind of written nor verbal notification so the arrival of the fridge was a surprise. We opted for white glove service and the local delivery people were horrible. They did not want to remove the fridge from the carton. We had to chase them out to the parking lot to come back in and do what they were paid to do. Not a good experience for us.
Reviewed May 3, 2018
I ordered an oven, when it arrived I realized that it did not fit. I called to exchange it. The oven was $390 and the shipping fee was $89. They said I would have to pay $350 in shipping fee to return it. It was ridiculous. Now I have the oven listed for sale on Craigslist since that is my only exchange option. Order for anywhere else. Most companies have fair return/exchange policies.
Reviewed May 3, 2018
Horrible customer service. Took over a month to receive, tho they took my money day one. Tracking system is atrocious. Attitude is deplorable. If I could give zero stars I would. They blame the shipping company, yet they contract with that shipping company. No sense of responsibility. No compassion.
Reviewed May 3, 2018
I choose Goedeker's simply because they were the only company who still had a discontinued style dishwasher to my matching fridge. I called to place the order since I was in a time crunch and hate when a site has inaccurate inventory and emails you back saying they are actually out of stock! The order placement went smoothly however the rest did not. I had to change my order slightly, should be easy but I was assigned a certain sales member who I could only speak with. One day I was on hold through her direct line for about an hour and when I tried to speak with another rep, they referred me back to her. Countless emails were sent and attempts to reach her by phone. I was finally successful and the items arrived just as planned.
Once installed the range hood had an electrical issue so I called once again and spoke to another gal who was setting up the service call. I had to have it fixed quickly due to the home being rented out within the next couple days. I sent her a picture of the item's serial number and no follow up. I called the next day; she wasn't in and I once again can't speak to anyone else! I had to pay an electrician to fix the hood and about two weeks later the service tech called to say he was on his way! Classic!
Reviewed May 3, 2018
Received a 9+ cubic ft Avanti upright freezer and am happy with its performance so far. it is noiseless and fits nicely in my breakfast room. it will be used to store 1000+ lbs of homegrown exotic fiberless mangoes for use throughout the year.
Reviewed May 3, 2018
Great buy! I caught the Maytag washer and dryer set on the last day of a sale. This saved me over $400 dollars compared to what I was about to spend locally. The service, communication and delivery provided by Goedeker’s was excellent.
Reviewed May 2, 2018
The appliances arrive in great shape. No issues with setting up delivery. All items came as described. Order process was painless and very helpful with all the questions I had. The value by far beat anyone else we were quoted by, the only negative was they were a little off on their original delivery date at time of order so allow about an extra week from what they tell you. I would use again and recommend them.
Reviewed May 1, 2018
Couldn't find a better price anywhere, especially online and they processed my order very quickly. The order what actually shipped within two days of my purchase and I was very happy that it was. I will be glad to do more business with this fine company. One thing that I should mention, however, is the speed of their shipping company; they leave a LOT to be desired. Basically, though my item shipped from Goedeker's within 48 hours, it took nearly 2 weeks for the shipping/trucking company to get it to me and when I contacted them for routing and ETA I did not receive any sort of decent response. They only said that they would be calling me the day before delivery.
That's a bit of bull as they should be able to tell me it would arrive at my local delivery facility around this day and then that facility will contact me for the specific delivery day. But instead, the response was more like they are doing me a favor just by responding how they did. Don't blame Goedeker's at all for the carrier's inability to service customers, but I hope they straighten up or it will look bad on Goedeker's too!
Reviewed May 1, 2018
The service with your company was extremely pleasant. Couch arrived with a scratch and no questions asked they are sending out someone to fix it. We'll see how the repair goes! I would definitely refer a friend and have done so already.
Reviewed May 1, 2018
Awesome appliance, best price avail & free shipping too right to my front door. Very courteous driver & fast delivery as well. I have also purchased other items from Goedeker's with same experience. We are very satisfied.
Reviewed April 30, 2018
Fridge is fabulous. Delivery (across country) was faster than any local appliance store. Delivery crew was fast and polite. This is my second purchase from Goedeker's... I'll be back, and will recommend you to all my friends. Truly a pleasant experience all around. Your inside phone staff is polite and knowledgeable.
Reviewed April 29, 2018
Goedeker's had a long gray counter table and a Torjin brown one and I liked their price. Ordering from them online was very easy and I was able to schedule my own delivery. The pieces of furniture were there when I got home from work and the quality was perfect.
Reviewed April 28, 2018
Ordering off the internet is always a little awkward since you can't touch the object and see it in person but this was a great experience. The ordering was easy, the price was great and it arrived fabulously packaged and was here quickly. I love the quality and it looks even better than the picture. The dimensions were right on and putting on the knobs only took about 10 minutes. I would order again in an instant.
Reviewed April 28, 2018
I had a table scheduled for delivery, however, I was not able to leave work for the original scheduled date of delivery. I called customer service and she said she would get it rescheduled for Thursday. Thursday came and went and no delivery. Called customer service and he mentioned there were challenges with the shipper and AM Trucking had a tight schedule and couldn’t add our delivery for that Thursday. Customer service said AM Trucking would be in our area next Monday, but couldn’t promise delivery. I said I would be home all day the following Monday. To my surprise! The table was delivered! The driver said he was asked to make one extra delivery for the day. Thank you Goedeker’s for making this happen. I know it was the excellent customer service team that coordinated this for me! Excellent service! Amazing team!
Reviewed April 28, 2018
Everything was great but I want to give you a "heads up" about a second email I got from you about 10 days after my initial order was processed saying that the lights were going to be shipped from the mfg in 4 weeks. That same afternoon, they were sitting outside my garage. So, the email was sent in error I guess. Otherwise, thank you!
Reviewed April 28, 2018
I ordered a bedroom set from Goedeker's online and it was delivered to my home. I didn't have any issues with the website and the sales team, and the delivery was good.
Reviewed April 27, 2018
I was looking for a bar cart and Goedeker's popped up as a carrier so I purchased that bar cart from them. Their online ordering process was the easiest part. However, it took a long, long time to receive the item. It was a birthday present and I purchased it about a month in advance. And it was delivered three weeks after the time that it said it was gonna arrive. So that was disappointing. I tried to communicate online but that didn't work out at all. But when I called them, I got a representative and she was very helpful. She was able to assure me that it was on it's way, at some point. Other than that, everything was fantastic. The quality of the item was excellent. I love it. It was worth the wait. And the cost was on par. The delivery experience didn't leave a bad taste in my mouth because I'm gonna make more purchases with them. But I suggest that they make an easier way to communicate via online.
Reviewed April 26, 2018
I just wanted to say that our purchase experience was wonderful. My wife loves the washer and dryer and the matching pedestals make them very easy to use without all the bending. Everything from the purchase price, to the delivery were great. Thank you.
Reviewed April 24, 2018
I love the new washer and dryer with its cutest and sweetest musical notifications! A bit anxious about the new high technology but clothes are cleaner and less wrinkled. Delivery was excellent with unpacking and moving the heavier machine into the laundry closet. Men were friendly and worked fast. Always enjoy ordering from Goedeker's!
Reviewed April 24, 2018
I ordered a table and it was back ordered. I was given a date that it would be in stock and delivered and it was delivered on exactly that day. It arrived in perfect condition. I had to call customer service once to confirm the delivery address because we had moved and the agent was friendly and extremely helpful!
Reviewed April 24, 2018
I am really please with my transaction with Goedeker's. Person that I reach out to was really helpful and everything went smooth, I got no complains. I was updated on my transaction timely and everything I was updated on, went as planned, looking forward to placing another order in the future.
Reviewed April 24, 2018
Couldn't be happier as they price matched another company, kept me up to date on my order, even held it a week for me till I could get home to receive it as I was on vacation when I ordered it. The young lady who helped me had all the answers to my questions and seemed very knowledgeable about the product. Great company to work with. Hope to order more product from them in the future.
Reviewed April 23, 2018
The ice maker was just as advertised and a reasonable price compared to other places. Delivery was on time and the ice maker was checked to make sure there were no delivery problems. I am very satisfied with my shopping experience.
Reviewed April 23, 2018
Ordered a Whirlpool refrigerator from Goedeker's on March 15 and it was delivered on April 12th. No problem for me as I had a working refrigerator. The ordering was easy and they kept me abreast of ordering, shipping and delivery every step of the way. I would certainly order from them again. The price was awesome also.
Reviewed April 23, 2018
Based on other reviews, I was a bit hesitant to order from Goedeker's. But since the bed set was $200 cheaper than other places (about 25% savings), I decided to take a gamble. Perhaps because FedEx was the shipping agent, I had absolutely no issue. I received the bed set within a week, no missing or broken parts. It arrived on my front porch, where I expected it to. My experience was A+.
Reviewed April 23, 2018
The love seat was a perfect fabric match and color to our couch. We were concerned that the color lot might be different. Great product, great price, and delivery was prompt and friendly. Purchase price was less than I was able to get direct from the manufacturer. Kudos to you!!!
Reviewed April 23, 2018
Got an amazing deal on our Maytag-MEDB835DW dryer. The only thing I was a little disappointed was how long it took to arrive and no one had informed us of this. The delivery guys were great, friendly and helpful. There were a few dings but customer was very efficient in handling it. Overall it was a good shopping experience and would definitely use Goedeker's again.
Reviewed April 23, 2018
Very nice, fast delivery--happy with the product--a little bit of work... It took a little longer than I thought it would take. Salespeople very polite and answer all questions!! The bed was as described--I got the platform queen size - with drawers--drawers are not super strong but happy with the bed.
Reviewed April 21, 2018
New range (Samsung range), showed up in a reasonable time and good communication. Range price beat all competitors locally and from any online's supplier, delivery service were helpful with bring the range in the house. Only issue was the delivery people did not take the box materials.
Reviewed April 21, 2018
Goedeker’s had the range hood we were looking for. It was quite a high-end range hood and not many people stocked it. We live in Pennsylvania, and ordering it online was very simple and straightforward. Then I immediately got notified of the shipping and it arrived on time and the appliance is definitely quality. They met all my expectations and it really was an excellent experience.
Reviewed April 20, 2018
The dishwasher was delivered towards the end of the delivery estimate, but that was OK. It arrived with some nice delivery guys who were very polite and they waited for us to check for any damages. They even unpacked it themselves for us. It came about 9:30 PM, so it was dark, and they lent us their flashlight. Goedeker's had the best price, too.
Reviewed April 20, 2018
I accidentally ordered wrong washer dryer pair from my cart. I called, and spoke to the friendliest, most pro-active, helpful customer service reps I have ever encountered. The order was fixed quickly and I received a Maytag washer and dryer that have been working like champs. Their delivery team was also very courteous and helpful (and a day ahead of schedule).
Reviewed April 20, 2018
I have purchased appliances for several houses that we have lived in, and I would NEVER buy from anyone else. They stand behind their merchandise, always pleasant and helpful, answer questions thoroughly, and the prices cannot be beat anywhere!!! I honestly have never done business anywhere that can beat their service. I have recommended them to many friends!
Goedeker's Company Information
- Company Name:
- Goedeker's
- Year Founded:
- 1951
- Address:
- 13850 Manchester Road
- City:
- Ballwin
- State/Province:
- MO
- Postal Code:
- 63011
- Country:
- United States
- Website:
- www.goedekers.com
