Goedeker's Reviews

We needed a quality dishwasher. Goedeker's Appliances had the best price of anywhere I researched, free shipping, and good reviews. I ordered in December, 2020. They took my money at the time and promised a delivery in February, 2021 (COVID was raging and that was the stated culprit for the delayed delivery). February came and they pushed delivery out a month. Delays were repeated until in May they finally communicated that they had no idea when it could be fulfilled. I cancelled the order but had to call back two weeks later, asking where my refund was. It wasn't until I called and inquired that someone actually processed the refund. I WOULD AVOID THIS COMPANY AT ALL COSTS!

DO NOT EVEN THINK ABOUT SHOPPING HERE. I consider myself a reasonable person, and believe I have been generous, kind, and nice to Goedeker's despite the absolute terror they have given us... our experience with Goedeker's has been absolute trash. We ordered a full suite of appliances in November of 2020, including a Washer, Dryer, Refrigerator, Range, Microwave, and Dishwasher. We were told that many of our appliances would be delivered by early January 2021. We are now halfway through June 2021, with NO APPLIANCES. We have called every week for months. Asking. Begging. Pleading for updates. We are always given the answer that the appliances are coming, and soon.

We have waited 4 months for our new GE CAFE RANGE: APRIL 8TH GOEDEKER'S delivered: We contacted GOEDEKER'S DAYS LATER (3 EMAILS AND 4 PHONE CALLS). We requested THE UNIT TO BE RETURNED AND or REPLACED as we have nothing but problems: (dangerous situation of 6 to 12 inch yellow tipped flames and toxic fumes. Toxic fumes and black soot after testing the oven's switches and Broiler issues. GOEDEKER'S customer service appears to be good old fashioned lip service. They hauled away our old GE oven,,,,NOW WHAT??? GOEDEKER'S' CUSTOMER SERVICE IS ABSOLUTELY AWFUL. GE technician advised us to return the unit for replacement as parts to repair were not available until June. I will write an update on our nightmare with this company.

I ordered a complete set of appliances and were told by salesperson Eric all but refrigerator was in stock, I would have them within three weeks but due to manufacturer the latter would not be avail for 4 weeks then it would ship. Four weeks and nothing. Lied about arriving and blamed shipper. Shipper said it was not in their possession.. 1 month to get from St Louis area to NC. I still have nothing but a shipping order. Meanwhile I am out *$8000 with just order numbers. No help from salesman. He is AWOL. Terrible business. Fair price if you ever get order. BUYER BEWARE. LIES, LIES, LIES

I paid for a refrigerator 3 months ago and this SCUM "operation" took my money (about $7000) but has yet to deliver!!!! They just LIE & LIE & LIE! Don't be fooled!!!! They have yet to deliver and they just LIE whenever you ask them for a delivery update! NEVER NEVER AGAIN!

On Dec.31 of 2020 I ordered a chair from these thieves. They said it would be 60 days before it shipped. During those 60 days they changed the shipping time TWO times and kept insisting it would be many more months. Of course they used the old "Covid 19" excuse. After 90 days I cancelled and they promised a refund. 3 weeks later, no refund! I just filed a dispute with my Visa company. DO NOT order from Goedeker, THEY ARE THIEVES!!!!

I purchased an appliance that was backordered. I was told I could cancel anytime before it ships out which was well over a month at the time of purchase. So, after growing tired of waiting, I went ahead and put in a request to cancel my order via e-mail. I was told it would take 2 weeks of business days to put a cancel in and receive my refund. They say in case it ships out then I would have to pay return shipping. Here's the thing, the refrigerator is not schedule to ship out for another month! Keep in mind, I put this request in over a week ago! Just release me back my money. Times are hard enough. You aren't going to be shipping the backordered refrigerator anytime soon, so this holding out is pointless. I am demanding my refund by today or else I will have to file a complaint. I have tried to call multiple times, but they won't answer. Weird how new customers immediately get the sales department, but people with purchase orders can't...

They took my money for something that wasn't even in stock. They didn't notify me after I started asking for some kind of confirmation after more than a week after placing the order. (Other companies won't even let you order something if they don't have it. Bad business, obviously "throwing as much crap to the wall to see what sticks" business state of mind.) Not to mention "Janice" from customer service got slick with me when I complained. I understand we are in a pandemic, and things are running slower than usual. But don't advertise something you don't have, especially take money for it. (Oh, not to mention, I ordered other items the same day that had to be HANDMADE, that got to me BEFORE I found out that they sold me something they didn't have. Don't pay attention to good reviews. That's their own staff putting up fake reviews.

I ordered a gas range over the phone and asked when I would receive the item because the receipt of the range was tied into an installation with the gas company. I was asked where the range was going to be shipped and told 2 weeks. I added in an additional week with the gas company just in case. It has been a month now, and I have nothing. The worst part is no one can tell me where my range is. I have called and called, each time being fed a different story. Believe me, the representatives really act like they care and are very apologetic, but are well trained to tell stories. They each promised to get back to me and none of them did.

I suppose I could ditto previous bad reviews but we all need to vent, especially when contacting the company doesn't work. I ordered a Bosch dishwasher on 12/4/2020. At that point, I should have received an instant message that said they were not in stock! I had checked another business online that instantly told me they were out of stock but would notify me as soon as they were back in stock. I definitely should have ordered from there but I "assumed" since I didn't get that "out of stock" notification from Goedeker's, that it meant they had the dishwasher readily available. Guess what? I STILL have NOT received it as of March 8, 2021!!!

Goedeker’s immediately charged my credit card but could not tell my delivery. Immediately got email saying they would shortly let me know status and delivery. Never did they contact me. If you call you go on hold and after 20 minutes get a message for leaving a number for call back. They do call back but they have no information on delivery date. They have said they will call back in a week but no call back. Do not recommend them. Still waiting delivery date.

We ordered a very pricey hood fan online. Five weeks passed with no communication. We emailed them and was told a tracking number would be forthcoming in a couple days. A week later, still no word. Emailed them twice asking about tracking number...no response. At least I was able to dispute the charge with my credit card company successfully.

Ordered and paid for ($700.00+) a ventilation system for the stove on 12/30/2020 and was told 2-3 weeks. After 33 days, with NO communication from them, I ask what the status is and their response was, and I quote: "I checked into your order and see a shipment of the item you selected is expected to arrive on 02/10/2021. However, the manufacturer is not sure if your particular order will be included in this shipment." If you're ok with that kind of customer service then by all means, buy from them. This is the 21st century!

I placed an order in November to which delivery was delayed. I called and cancelled the order, which was confirmed by their customer service reps. After 10 days and I still hadn't received a refund I sent an email to find out why, they said now that I couldn't cancel because the item had shipped. Um you can't do that. Tell someone their item is cancelled then 10 days later say oops we shipped it? So after much back and forth with a credit card dispute and trying get a Supervisor involved, I finally get one who agrees that I should get a full refund. Well, that was on January 7th, almost one full month after I cancelled and I still don't have a refund today. I am AGAIN going to have to go and re-open a dispute with my credit card company because they still haven't refunded me my money for an item I DO NOT HAVE. Better to just stay away.

Order this in July. It wasn't working when I received it. It took several months to replace it. And they just sent me a refrigerator instead of a freezer. Customer service is not responding. At this point I don't expect them to respond.

I signed up for this site just to write this review as I want to make sure no one else makes the same mistake I did. I can't stress enough how much you should stay away from this company. I placed an order for a coffee table on 11/28/20. I knew it would take a while with shipping delays around this time, especially this year. I hadn't heard anything about the order shipping so I reached out on 12/22/20 for an update. I was told the table was out of stock until 3/23/21. This would not work for me so I asked to cancel my order. The request was put in by their customer services/sales associate.

I ordered a Universal 15" Black Built-In Fully Integrated Trash Compactor back in late OCTOBER. GOEDEKER'S ACKNOWLEDGED AND CHARGED MY CREDIT CARD IN OCTOBER. Due to Covid, indicated they may need 4 weeks to deliver. I was hoping to receive in time for Thanksgiving (no word Goedeker's).. As Christmas approached, I had to call several times - over a 91 minute wait to speak to customer service. - I was told that it should be in their warehouse this week - but will miss Christmas, but that I would receive by New Year eve! Only to receive an email yesterday - that this item is now back-ordered and I will not receive in time for easter! If I am patient, I might receive in time for Memorial Day! I am cancelling my order!!

I ordered a refrigerator from them and was told that it would ship in two months due to a shortage. It never shipped and they never notified me. Repeated calls and emails have gone unanswered. The last two phone calls I was on hold for 145 minutes and 73 minutes. They deserve ZERO STARS. My advice is to avoid them at all costs.

I ordered a curio cabinet. The paperwork clearly states inside delivery, however the driver insisted he only needed to drop it in my driveway. I called the customer service number and they said "that's crazy, we will take care of it." After four more calls where we were told someone would get back to us we challenged the charge. Goedeker's insisted we have to pay a delivery fee for not accepting the item. First: it was never delivered. Second: paperwork says Inside delivery. Third: According to their website even standard delivery is to the front door, not 75-100 feet away. I did not hire the delivery company who refuses to deliver. I have paperwork so it is ludicrous for them to expect me to pay anything. Before spending a dime with them make sure you check out the ratings. Below is the delivery info copied directly from their website.

Relationship: Client, Project Date: November 2020. AVOID GOEDEKER’S LIKE THE PLAGUE! THEY LIE AND DON’T CARE! I ordered a Bosch dishwasher on August 2nd and was told it was in stock and would be delivered within two weeks. Two weeks passed and I never got a shipment notice so I tried to contact the store. The customer service wait was 45 minutes and I set my phone down to wait. After an hour I hung up. I tried this three times at various times over a few days and pups never get through. So I emailed the company and was told that the dishwasher will be delivered within two weeks. As I know things are delayed because of COVID, I waited.

The worst. Worse than Appliance Connection which Goedeker's purchase. Kept calling and e-mailing them about "where is my dishwasher?", for 2 months, they kept lying and saying it came directly from Bosch. Yet, after weeks of trying to get tracking info I finally found out dishwasher was still in their warehouse. Then tried and tried to get my money back, no luck. Finally PayPal got it back in less than 24 hours. Shop local, unless you live in St. Louis.

I ordered two dishwashers for two different locations within days of each other. The lack of communication w/regard to delivery status is terrible. Its basically nothing, and then you get an email saying the appliance is coming tomorrow. The installers did not bring the install kit, which I paid for (they tried to say I didn't, but I had the receipt), so they could not complete the install. They took the old dishwasher and left the new dishwasher at my house but not installed. They promised to come back the following business day to install. They did not....they still have not....no scheduled install has happened yet. When you try to call Goedeker's to speak to their customer service about the issue, the actual hold time is 30-40 minutes, regardless of what the recorded voice says....This has happened to me 3 times.

I ordered a Bosch dishwasher on October 7, 2020. The listing and purchase process revealed no caveats to the order such as 'back ordered'; however, a 'due to Covid...' notice was posted on the site suggesting delivery will be impeded and slower than normal. I was informed the item was ready to ship as of October 12. I did get the installation kit (which was required to purchase when ordering) on October 29. No dishwasher. I was able to get someone on Chat, Janice **, who informed me that my order was now on Back Order and not expected to ship until January of 2021. Remember, I was never told in the first place that it was not in stock. I have never been contacted by Goedeker's by email in any fashion. All my updates on this order I had to seek out through their website.

We purchased a wall oven from Goedeker's, along with a cooktop, downdraft vent hood, as well as three other appliances from them in the past. This time however the process has gone so badly we will never buy from them again and will encourage anyone thinking of doing so not to. Part of buying from Goedecker is to inspect your purchases within 48 hours of receiving them. We have done this in the past and did it this time, very thoroughly, aside from lifting them up in the air. The wall oven weighs in over 200 pounds so that's not practical. The appliances came early, so our remodeled kitchen was not ready for them. Consequently they hung out in garage waiting to be installed.

We ordered a $174 Verona Shelf Glide on March 23rd. They said it shipped on 4/24, but it wasn’t in the shipment. We called and they said they would check on it and get back to us. In May we called and they said the same. Then the customer Service line began having 30 minute wait times, so we switched to email. On 6/8, 7/14, 8/5, 9/27 & 10/5 different people responded that “they would check on it and get back to us”, but never did. On 10/23 we asked for a refund, but have had no response. Sent another email today. Also filed a complaint with the FTC and BBB. Not sure what these folks are up to, but it’s not right to steal from us.

I ordered a couch on 8/17/2020. I was not notified of backorder or any thing. I checked and it was on backorder until 10/30. I called on 10/30 and they said it would not even be shipped to them until 12/28 of 2020. Then they would have to ship to me next year. DO NOT USE THIS COMPANY. I asked about a refund and they said if they would even give me a refund it would be considerably less than what I paid them. I wish I had researched them before purchasing!

Ordered a desk in July, which was delayed due to COVID, and we expected this. However, we received incorrect information as to whether it was in stock, and we even received an incorrect shipping number that told us our package was delivered over a month ago. We placed upwards of thirty phone calls to this company, only to be told they'd get back to us, and they never did. After three months of incorrect information, we cancelled our order.

Please proceed cautiously before purchasing any appliance from Goedeker's in Ballwin, Missouri. Our family purchased a Whirlpool refrigerator on November 5, 2018, including a five year warranty with Parts Charlotte. In the first 18 months of ownership, we have had numerous malfunctions, and neither Goedeker's nor Parts Charlotte will respond to service calls. We are currently without a refrigerator with no clear path to a solution.

Never, never, never do business with this company. Ordered 3 appliances in April and was told they would be on the way on 6 different occasions. Never received anything. Requested to cancel on July 13 and was told it would be canceled and I would receive a refund. 7 weeks later, still no refund. I am now having to dispute with the credit card and am reporting them to the BBB. STAY SO FAR AWAY FROM THIS COMPANY! In all of my 45 years, I have never had an issue with any company like this ever before. Did I mention that you should STAY SO FAR AWAY FROM THIS COMPANY! Tell all your friends!!!!

I ordered a bathroom vanity for a bathroom remodel on August 1, 2020 and was given a shipping date of Aug 17-19. I have yet to receive my order. The company continues to use COVID as an excuse each time I reach out. I will NEVER use this company again. I will pay a higher price for better service from somewhere else! STAY AWAY FROM THIS COMPANY!!

THIS PLACE HAS THE WORST CUSTOMER SERVICE EVER!!!! They do nothing but LIE about your order! My item was supposed to be delivered on 8/30 and I’ve been speaking with them for weeks about it and they have continued to say 8/30 and never gave an indication they may have to move the delivery date. Today I contacted them to ask why I haven’t been contacted to set up delivery time and they then tell me the item is backordered until 9/22. It’s 3 days before the supposed delivery date and they didn’t even bother to tell me the item wouldn’t be coming on time!!! I get things are backordered because of the shut downs, but to straight up lie to everyone is terrible!!! I have everything set up for this item to be delivered in three days and now they decide to tell me the item won’t be here. BE HONEST with your customers and maybe then you will have credibility. They do not care about your satisfaction!!! Do not buy from this terrible company!!!!

I am so mad at myself that I did not research this company more carefully before buying from them! False advertising! Disgrace to the retail business! DON’T BUY FROM GOEDEKER'S!!! I bought three dressers from them during a “sale” and received “free shipping”. I paid $904. I did get their instructions about a “carrier” would deliver my product. The carrier would call ahead and arrange the delivery with me. I was to unbox and check the items before the carrier left to make sure no damage. And if there was damage to refuse the items.

Purchased appliances for new home 90 days in advance. Was told appliances were at “data center” multiple times only to eventually find out they are back ordered. They will NOT return my phone calls, they still have 100% of my cash AND I am getting nowhere with any of my inquiries. I truly wish I had done more research before trusting this company as I have seen others report the same. I am sure they will hide behind CoVid but that has nothing to do with telling the customer the truth! Also they took my order during CoVid with a guarantee they would deliver the appliances! Unbelievable! I would rate zero stars if I could!

I would review the dishwasher we purchased on june 18th but can't yet since I still have not received it. I understand about the pandemic and mistakenly gave them several weeks before I started asking questions. By the middle of July I wanted an update and spent several hours on the phone trying to get an answer, I was told Bosch was running behind and it would be available soon. I called and emailed back a week latter to be told the new date was July 29th. After emailing and calling again I get an apology stating again should be the 29th but they would help me choose a different product since it was taking so long.

I placed my Goedeker appliance order May 21, 2020. After several delays, I received my order on 6/25/2020. I received a phone call from shipping the afternoon before my order was to arrive for drop off the next day. Order was delivered in good condition however the stop top draft we ordered was the wrong size. On July 2nd I began my long journey of trying to return this item. After 8 phone calls that had wait times anywhere from 40 minutes to 2 hours And 3 weeks I received a return address.

You will not receive product or a refund in any type of reasonable time. Been 2 weeks and they are still processing our cancellation. We canceled because after a week, nothing had even been ordered yet!

My complaint is for two rocking chairs I ordered form Goedeker’s on 12 June 2020, my complaint about an order is today is 14 August 2020 and I have not received these items. After about a month I contacted the customer service department in reference to why my order is taking so long. I'm was told that she would send a message to inquire about it. I never received a reply. Later I followed up with an email. I ask that the order be canceled if there is no penalty. I never received a reply to my question. I placed another call to customer service at that time. I was told that it had been canceled and I could expect my refund in about ten days. In about two weeks I contacted them again. At that time I was informed that my cancellation request was denied and to refuse the shipment when it was delivered by FedEx. I never received a tracking number for the shipment actually the only update I received was when they acknowledged my order.

I ordered a dishwasher from Goedeker's on June 15 2020. It is now August 14 and there is still no sign of it shipping. Every time I call I'm advised it's "shipping tomorrow" or "next week". Stay away!!

Ordered a Refrigerator, Whirlpool WRF535SMHW, on June 23, 2020. Shipping date was slated for August 10, 2020. There has been no communication with this company unless it was initiated on my part. Email was sent by me on the 10th to inquire about shipping and got an email back stating it was to be shipped on 9-18-20 and if I would rather look about another model or cancelation to let them know. I sent an email back immediately to check on another model, but no communication was made. Again, I called and was placed on hold, listening to the worse Sax soloists I have ever heard. The waits are LONG! Once a customer service rep answers they are little to no help. I asked about a replacement and she said she would have to get a salesperson to call and see if that was available - still waiting!

I have had a horrible experience in getting any followup on the merchandise I purchased on 7/11/2020. I was told it ship out on 7/14/2020 which was not true at all, finally I found out it had not even been shipped out of China. Have made many calls and extremely long wait times (which upon one call in said it would be 685 minutes). Wait times are always at least 30 minutes. I have spent about 3 hours total time waiting to have someone pick up after 7 calls in. No record of me calling at all. Finally I have cancelled my order and asked for a refund. They tell me once it's "approved" it could be 7-10 days. Funny they took my money the day I ordered it but I have to wait to get my money back. I am not happy with this company at all.

I ordered two Ketcham Medicine cabinets (one Left Hand and one Right Hand) on July 23rd 2020 for a client. I selected them, in part, based off the lead times posted on the website, which stated that they were expected to leave their warehouse between July 27th -July 30th. I never received any word from Goedeker's notifying me that they shipped and when I realized this during the first week of August, I called them. After an hour long wait on hold, I spoke with Sunny and was told she could email the manufacturer and it could take 2-3 days to hear back. I insisted that I can't wait 2-3 days, that she call as well, and asked to be updated by end of day on the status so I could determine if I needed to cancel the order and find another product. Sunny agreed, and then I never heard from her again. I emailed the next day and received nothing but a generic response that they are "looking into it."

Horrible company to work with. They quote you a low price, take your order, charge your credit card and then go dark. I ordered a $1300 grill from them a month ago. The order says that the product is back ordered by the manufacturer. But a call to the manufacturer confirmed that the product is not back ordered, is in stock and can ship immediately. I've been trying to connect with them for the past 4 weeks. They don't answer email. If you call their customer service, you will wait hours and never get a live person. This company is a fraud. The BBB has many complaints. For each complaint they say the same thing. "COVID 19 causes delays". This is utter BS. If these people cannot operate, they should not take orders and should certainly not take money until they can deliver. I have reported this company to the Missouri Attorney General for fraud and theft of funds. Stay away. They will waste your time and will take your money without delivery.

Updated on 7/20/2020: Weeks turned into over a month with repeated attempts at communicating with Goedeker's, often several times a day!!! NO RESPONSE AT ALL!!! I started to panic, thinking I was being robbed and looked into their track record with Consumer Affairs and the BBB. Most were pretty lousy like I was experiencing. I wish I had read the reviews before committing to buying. I filed a claim against them with my bank to get my money back. After 5 weeks, much to my surprise, Goedeker's sent an email stating I was going to receive my washer in 3 to 7 days. On July 16th, 2020, it finally arrived!!!! After connecting it and testing it, I did receive a brand new machine that works great. I canceled the claim with my bank. The day after, I received another email from Goedeker's stating I was going to receive my washing machine!!??

I ordered a dishwasher online and needed to cancel. Now I can't get anyone to respond over the phone or in email. You call the number and it says to press 1 to leave a voice mail but that option doesn't even work. How is it that a company will take your money but won't call you back or respond to an email when there's a problem? This is just horrible customer service.

These people should literally be locked up. They are taking money from people and never sending them their orders. They are also not responding to anyone attempts at contacting them for refunds. Read their BBB reviews. They should be shut down! I personally spent $525 on an outdoor tiki bar and what I received was 4 cheap stools. Multiple attempts to contact them through email, phone, Facebook (basically all of their social media accounts) and no response. So I guess I'm just out $525? This is happening to a ton of people and I wish I would have looked into them before placing my order. Lesson learned. I hope this prevents someone from making the same costly mistake that I did. **

My first time to order on this site. First of all, they will charge your credit card with the full amount even though they have no stock at all. Very frustrating as when you try calling them, no way you will be able to reach any of their customer service representative!!! I feel frustrated ordering on this website. I am shocked that they said has been established since 1951? They should be more expert and should have good customer service by this date right????

I order a microwave. After waiting a week for shipping notification I tried to find out what was going on. I sent a email to sales@goedekers.com (the return address from the order confirmation). I did not receive a response. After a couple of days I tried their customer service line which starts off with a message saying to send an email to customerservice@goedekers.com and they will respond withing 48 hours. So I did; no response. So I called again and waited on hold for HOURS. Eventually getting through. The service rep was polite and tried to help. He send me my shipping information and said he would get it out. Well nothing was shipped. So the next day I called again and waited on hold for 3 1/2 hours, different polite service rep who looked up my previous call. She claims my microwave will ship Monday. I suspect I will be on hold for hours Tuesday. Worst company ever.

We purchased a living room furniture set on 6/2/20 for over $3000. Since that day of purchase we heard nothing about the delivery. On 6/15/20 we called for a refund and they suddenly said the product has shipped to a delivery company called AM Trucking. This delivery company denied ever receiving the order, Goedeker's never gave them any product to deliver to us. It is now 6/26/20 and still no information. Our family has no chairs to sit on. We asked for a refund and they are trying to deduct exorbitant fees from us. DO NOT BUY ANYTHING HERE, THEY ALSO HAVE ABSOLUTELY TERRIBLE REVIEWS ONLINE.

Unfortunately, this company doesn't understand what customer service is. After I placed my order, I received an email confirming the order. This was the only communication that was given. I called three times seeking an update to my order. Every time I had to wait on the phone 1-2 hours. Finally the delivery driver rang and told me my package was being delivered. I had no clue that it was even being delivered. Will not order again.

Order two Speed Washers, did not receive an order confirmation, it's virtually impossible to get to speak with anyone, managed to get a response by email, the promised delivery kept slipping, they said items waiting on loading dock to be shipped out, after 4 weeks of hearing same crap, cancelled the order and disputed charges with credit card company for not supplying goods - Stay away from these sharks.

We have purchased appliances from Goedeker's in the past. Great prices and service but that was then. Now is totally different. We tried to purchase a refrigerator and Washer Dryer in April. After several weeks they informed us we could not get the refrigerator we wanted so we purchase a lesser cost LG. They promised to credit the price difference back to our credit card in APRIL. Luckily we got the refrigerator and washer dryer but no credit back to the credit card.

Ordered an appliance in May. Charged full amount, then no further communication! Attempted to call Customer Service, on hold 1 1/2 hours, no answer. No answer from Customer Service email. SALES answered their phone and told me it was on back order with no idea of ship date! Sales person was also rude and told me that is what happens when you order online!! If I could give ZERO stars I would!

I purchased a Catnapper recliner from Goedekers on 11/2/2017. The arm rest frame on the left side has begun to pull apart which has made the cushion inside sag leaving nothing but the wooden frame to rest my arm on. Item three of the manufacturers warranty states the frame has a limited lifetime warranty under normal use. I filed a claim on May 30th, 2020 and was told they would be back in touch within a few days. Guess what, I haven't heard squat from them! BEWARE OF GOEDEKERS AND CATNAPPER, both give "Made in USA" a bad name.

I just made my second purchases of a Bosch Benchmark double wall oven at the very end of March. The first purchase was of a Samsung stove that was about 30% less than the closest price that included shipping and no tax back in 2015. It came in perfect shape no problems. It did take a while to get, 30 days approximately. Which I knew from people’s reviews and was fine with. So back to the Bosch double wall ovens, it took 6 weeks to be delivered due to being back ordered during this Covid-19 pandemic.

I ordered a refrigerator and the company immediately charged my credit card over $2600. I received a welcome email, along with an email confirming my purchase. A week later I had heard nothing, so I called them and waited over 30 minutes on the phone to inquire about my previous order. I then called back, and when I clicked on “new order” option, I spoke with someone within 5 or 6 minutes. They informed me that my refrigerator was on back order and they had no idea when it would be in stock. WHO DOES THAT!!?? What a joke.

customer service to speak, you only can leave messages and e-mail which has been ignored.

I ordered a Whirlpool black fingerprint resistant side-by-side refrigerator directly from a salesman at Goedeker's beginning of February. It finally arrived April 1st. Fortunately it wasn't an emergency purchase, As it is being unpacked, I see it is grey, not the black SS I ordered. I called the store and was told to reject the delivery and that a manager would call me later.

I am a house flipper in Atlanta. We go in and completely redo them, kitchen and bathrooms gutted. The only place I go for appliances and faucets is Goedeker's. Their prices are the best, their customer service is excellent and the ease of buying with the free shipping is what we need. All my family and friends now know and even when we need items personally that is where we go!

BUYERS BEWARE! I purchased a refrigerator from Goedeker's for my son for his new house. I paid extra for professional installation, "white glove" delivery service and a 5-year warranty. I didn't want my son to have to do anything except enjoy his new refrigerator. Unfortunately, however, that is not what has happened.

I ordered Bosch appliances on Feb 19th. I did not hear anything so on the 26th of Feb I called customer service. I was told that the Bosch appliances come from NY or NJ and they have a 10 day window, told to call back the next week. I called back on March 2nd, I was told the microwave was on backorder till July so they won't send anything till the microwave comes in. I can't wait till July for a refrigerator and stove. I had to cancel the microwave so the rest of the order would start moving.

Purchased a Bertazzoni 48" dual fuel stove with a Bertazzoni hood that was a free hood on rebate. Before making my purchase I Called this company to be sure that the hood I was ordering could be built into a custom enclosure. I spoke to a sales rep and she looked up the hood and told me it could. We unbox the hood and it's not a built in. We call and were told by a representative that they would pull the call and review. She calls me back and states, "You can sell the hood and we will have sales call you and have a new hood ordered for you for no cost." Sales calls me and tells me I have to pay for the new hood (even though it's suppose to be free). Agent emails me, "Sorry I made a mistake." Speak to two managers no one beyond that.

Ordered a dresser and 2 nightstands on Feb 6th with a note that it would be shipped between Feb 9-12. On Feb 24, nothing! No shipping info, no word from the company, no delivery, Nothing! I had to contact the company and was told that the supplier hadn't contacted them yet with shipping info. I was told that I would be contacted in 24-48 hours. 4 days later, I called and was informed that no contact had been made, needless to say, I requested a refund and will never deal with them ever again. I will say that the last lady I spoke with was understanding and made the refund process simple.

Spent over 10k w/ this company in DEC. Instructed by the sales associate to apply for Yr end $1600 rebate upon delivery of appliances & receipt of serial numbers. Appliances arrived 2/25. Rebate expired 1/30, "So sad too bad Mrs. **, we don't care about you or rebate." Cannot begin to express our disappointment at the lack of professionism. "We got your money - move on."

My experience with Goedeker's was amazing. They had the exact dresser I had been looking for and it was the cheapest price through them. It was a typical delivery time of about a month, but they were extremely professional about delivery. They had great communication with me on who was dropping it off, how far away they were and everything. The dresser is in perfect condition and I really enjoyed my experience.

How do I begin this nightmare? We moved into a new home and "thought" Goedeker's would be promising just based on their "website." Don't let looks deceive you! We purchased $18500 worth of appliances on January 10th. Well, 33 days later we have been told so many false stories - and maybe half truths. We were told items had shipped to find out they had shipped to another warehouse. We have continually been told of delays and after being charged all the amount have yet to receive an item!!!

Narrowed our search for a new wall oven to the GE Cafe. Since Goedeker's offered free installation, a good price point and being previous customers, we purchased our wall oven from them. During the sales transaction, the sales person informed us there would be a fee for disposal of our old oven and a survey fee to determine if our cabinetry needed modifications i.e. cutting etc. We questioned the survey fee as the website had promised free installation with a wall oven purchase but ended up paying it.

Purchased a dishwasher on the 27th December it’s now 27th of January.. It arrived with a fault code and will not work, have called them almost every day, with no response to getting it fixed or replaced, they have a don’t care attitude, I was even told, "Well we can’t find no one to fix it. In your area!!!" Avoid at all cost. I’m $700 out of pocket and they don’t care, or even try to resolve the problem..

Before ordering new kitchen appliances, I contacted Goedeckers and I was informed that lead time would be 2-3 weeks. For two months the date repeatedly moved out. Then I received an email that all my appliances were at their warehouse. I called a few days later when I didn’t receive a shipping confirmation and was told they were waiting on the microwave. More promises on when this would be received and two more times they missed their promised dates.

Bottom line: I am very happy with the GE Monogram fridge itself. When the delivery company (FPA Deliveries) FINALLY delivered the fridge, they did a very good job. The PROBLEM was with how long it took and what a hassle it was to actually make the delivery happen. The delivery company arrived for the first time on 12/17/2019. They sent TWO men to deliver and install a 700 lb fridge. The foreman unloaded the new fridge in the driveway while I stood next to him, then asked where he could "roll it in." I told him the easiest route was the seven stone/brick front steps -- which I had previously reported to the company. He seemed surprised and said he couldn't make the delivery. He would need two crews. He took photos of the steps on his iPhone.

We ordered a Simmons set of power reclining sofa and loveseat November 29, 2018. We didn't get delivery until January 8th! Then, after eight months of normal use, the footrests became lumpy and the padding was falling out. Upon husband's inspection, he saw defects in the design underneath the recliners, with L brackets actually tearing the material and causing the padding to fall out. So there are multiple defective issues. We contacted Goedeker's and they sent us to Simmons, the manufacturer, who sent us back to Goedeker's!

Ordered LG signature appliances and it's been more than 3 weeks. They don't have anything in stock just so you know. Received shipping confirmation 3 weeks after and I can't track my package thru truck company's website. I have to call and they never revert my call. If you want to pay about 100 bucks less and wait for 6 weeks, use this company otherwise this company is full of crap.

Beware, do not order Bosch appliances from this company. I ordered a refrigerator on September 22nd which was backordered 2 weeks at order. I then received three separate delays in the backorder date which pushed it back to January 3rd. On December 30th I was informed that it was backordered to June 15th, that is 9 months! I found another company with 10 of the same product in stock and 12 more in route 2 weeks later and will get it in a couple days. Goedeker's simply orders the appliances one at a time from Bosch and that leaves you subject to lengthy delays. Their customer service did nothing to help the situation but tell me that they can do nothing. They were also very rude and did not have my interests in mind, only tried to claim they did nothing wrong when in fact they have a flawed business model.

This is my second experience with Goedeker's. They always seem to beat the competition on prices but they tend to drop the ball once the order is placed. Backorders show up after you place the order and there is little to no contact after the order is placed. Disappointed.

I heard about Goedeker's online and I’ve just been their customer since fall. Ordering was very simple and even though there were delays, they updated me at least weekly and let me know what was going on. It has not been a problem because they’re installing the kitchen on Monday. So, it all worked out fine. Our range is not here yet, but it’s supposed to be delivered today. The experience with Goedeker's was all very good and I would definitely use them again. It also appears to be a Christian organization, which was one of my favorite parts. I was glad to support them.

Fast friendly service, quick to make sure my experience was smooth. Appreciate their commitment to the Lord. Would recommend them to all my friends and family that need new appliances at their house or workplace.

Item sat 14 days in the local delivery terminal and nobody cares that need delivered. Pain to get to talk to someone. Took more than one month to get it. I would rather go to Home Depot for few more bucks and get it for no time. I will not suggest anybody to use this retailer.

With the store itself, Goedeker's is fine. But, I've had problems with the KitchenAid product. I got a message from FedEx saying there was nobody there to sign for it, but I made sure somebody was there to sign for it. I then got another message saying that they would deliver it and they were never there -- this was a problem with FedEx. Followed up with them, they finally showed up, and the box was absolutely destroyed. I bought a high-dollar cooktop and neither orifices were correct. It had to be resent and still it was not burning 100% like it should for a $1,500 cooktop. It’s worth like a $200 cooktop. I’ve had two technicians out there twice. So, it’s better now. We may have it dialed in, but it was a pain to have to go through that with a brand-new product. I also bought the oven hob online and the ordering process was easy.

Very fair prices, accurate description and a good value was why I purchased from Goedeker’s. As with everything there can be bumps along the way, not with the retailer but we did have some delivery issues. Once frustrated enough I called Goedekers, I spoke with Kellee and she was amazing at handling everything. They completely stood by us and consumers and certainly earned our future business as well as referrals going forward.

Goedekers had the Best Price on the Frigidaire Refrigerator and Freezer I purchased as well as on the extended warranties. Their price was literally hundreds less than all the brick and mortar and online competitors I shopped. CS was extremely helpful and nice. Will buy again!!

I bought kitchen appliances, fridge and dishwasher from Goedeker's. I like the prices and that it's tax free, and so it's the best value I was able to get online. I ordered it in early November and the website was navigateable. Also, they were able to help me when I had to change my address. The lady I spoke to took care of everything easily, but she sounded annoyed a little bit 'cause I guess it was extra work for her to have to call other people. But she was able to handle everything. The items have not been delivered yet. It's split up into a couple of shipments, so one is coming tomorrow. I got a couple of emails saying that some items were backordered, so it's taking a little bit longer. It takes about a month to receive the items but it's fine because our house isn't even ready right now, anyway.

We are disappointed that the order we placed on 11/19 has still not arrived. I did not receive any follow up email beyond order confirmation, yet our credit card has been charged. I called last week to check on the status of the order, and was told the manufacturer would not have it available until 12/20. We are willing to wait for the item, however it would have been nice to receive a communication regarding the delay, and we also feel we should not have been charged until the item is ready to ship.

I ordered my package a month ago and still haven't received it or an update about where it is or when I should expect it. I understand it's the holidays but I made sure to order it as early as I could and now it's the last thing to arrive out of every order I made this season.

Nathan did a great job helping me find the range I was looking for at a good price. I had unique requirements and live close to 2 hours away from the store. In the end I purchased a floor model sight unseen. The range was packaged well and shipped to my house without an issue. It is working well so far. I am happy with the purchase.

Order placed on 11/19/19 - there is no info in account regarding status of progress. I have emailed and made multiple phone calls. I spoke with a lovely young lady, Casey, on 12/3 who was able to find out some info but not certain... She did share the chair was in Mississippi... Still no notations on account... It's been 18 days so far.

Great savings at Goedeker's. I really like them and will use them as much as I can. Great prices and they called to make sure everything is all right. They have the same items everyday stores have. Go to other stores and them compare. You will see.

Extremely helpful rep answering concerns of when my back ordered fridge would ship. Courteous and made sure to give me a time when she would contact me with more info. I also am impressed with the emails I have received to update me.

My entire experience (so far) in buying from Goedeker's has been positive. That being said, I have only received 1 of 3 appliances purchased so far. I love the selection and the prices. The only improvement I could suggest is for Goedeker's to coordinate warranty service between their customer and the manufacturer to make sure warranty service is done promptly and adequately to meet their customer's expectations.

I ordered my furniture. I've called about 5 to 6 times. First time I was told that my order is back ordered. Then I called again to see when it will ship out. I was told they needed to get a hold of the manufacturer and call me back. That happen three different times. Last I heard was to call back if I didn’t hear back on Friday. I didn’t bother because you should be calling me. I’m very frustrated at this point. If you don’t have the product you should let your customer know or give them an estimated date.

Before I set up the appointment to have measurements taken to see if the cooktop would fit in my kitchen I asked if it was OK for my 18 year old son to be the one who was home. The man who came out was unhappy that I wasn't there and basically scared me for it.

Your company was able to get the Kitchen Aid microwave I had been working on since July to get from Lowe's in Oklahoma. The salesman in Oklahoma knew of your store and suggested I call. Within 10 days it was delivered. Thank you. Anne.

KitchenAid 27” oven. Great service all around. Was a little worried at first because we live in Milwaukee and not St. Louis. Excellent customer service when speaking to someone in St. Louis and also the carrier line. The oven works and looks great. The oven was very easy to install with the help of another person.

I ordered a refrigerator, range, vent hood & dishwasher on 11/19/19. I liked the prices and brand ~ I had no idea they would be backordered 2 months ~ My ship date is sometime in January? I ordered the appliances because I need them ~ The delay is keeping me from completing a home remodel and therefore costing me money!

I ordered a dishwasher on 11/20 and they sent me a notice that they would have the dishwasher in 10 business days and would then ship it to me. It has been over 10 business days and they are now saying that it will be at least another week before they get the dishwasher. This is too long. The price was great but the delivery is taking too long.

I’ve ordered a sofa. It’s not here yet. Customer service has been very helpful. But, until the order arrives, I don’t know whether I’m satisfied with my experience. It would be nice if your tracking info included real time updates on location. All I know is that it has been picked up from the supplier (I don’t know the supplier’s location), and that it should arrive sometime before the 2nd of January. I sure hope it will come before Christmas!

I have called several times abut the return of my item ** to Damage resolutions and each time Kellie has not been available. I was told that she would get back with me. That didn't happen. All I wanted to know was if they received my return and when would I get the re-order.

Ordered a wood furnace online and made the payment. Meanwhile I'm trying to keep my family warm with 4 electric space heaters. Got a notice 3 days later that model was no longer available and that they would try and find a replacement. They charged my account anyway. Two days passed, no word from Goedeker's. I called and they said they had someone else working on finding a replacement. I called again 2 days later "Friday" and they said someone would get back to me next Monday! I said, "No thanks" and canceled my order! What disappointed me the most is they never called me! I had to call them to try and find out what is the status of my order! I wasted 10days. I ordered a wood furnace from a different company and had it delivered 3days later!

I would not have placed this order had I known it was on back order. Your site showed it was available when I placed the order. You should show an accurate inventory on your page. I will have to schedule a separate install for this when it finally arrives, as the rest of my project is complete.

I ordered a KitchenAid Refrigerator and the website stated it would arrive in 7 to 10 days. A few days after ordering it I received an email about it being on backorder--one week. I was fine with that, but then it was extended another week. Then another two weeks. I decided to try a scratch and dent one from the website--same model that was on constant backorder. It took three weeks to ship. The one that arrived was not the one that was on the website. I will only order from national stores from now on.

I looked online and found the Goedeker’s oven range. Purchasing it was easy and it got delivered, and my husband said it's good.

Sent me a damaged product, didn't help find a new part (said they didn't have it). Left me with a 70 pound damaged product. Said I needed to box it up. I did. Then said, "Oh we need a specific type of box." Can't find the box with those dimensions. Out $220 and company wouldn't help me, or refund me.

This company is just a middleman, very negative experience buying two pieces of furniture from Ashley Furniture. First time piece was damage, they order replacement and it was also damage, trying on third time replacement, since they will decline returning what I paid for based on the premise that I didn’t kept the original boxes. After a month who will keep original boxes when you believe you are going to get what you paid for. The other piece never made it. Customer service extremely poor and communication skills are horrendous. Their policy doesn’t apply as the packages were delivered without a notice and they don’t back that up. Box was just magically dropped at my front door one day. I will never buy from this company ever again, what a waste of time and money.

I ordered 4 Ashley Clare View outdoor chairs from Goedekers on August 30th for $1212.00 which was immediately charged to my credit card. I received all four chairs on September 5. Same day I opened one of the four very large chair boxes and noticed a split chair arm/leg piece. I immediately contacted the company to inform them of this issue and my concern on the quality of the product and inquired about return policies. I was told I could not return the products unless there was damage to multiple chairs and I needed to open and inspect them all. I was irate and hesitant to unpack these very large boxes and shared with them if they had to be returned I would NOT be packing them back and shipping them and that I felt it was best they take them while they were packaged. I was told that was not the policy and connected with Kellee in Customer Service to file the issue and discuss about ordering replacement parts.

We purchase 9 appliances from Goedeker's on 9/17. When we purchased the appliances we were told we they would ship out in 2 weeks. 4 weeks later we received a notice that some of the appliances were back ordered. The entire package was Kitchenaid. I went to Kitchenaid site and every appliance was available for instant delivery direct from them. We called back in and again were told now two of the appliances were still on back order. We had them remove those items expecting them to ship our order immediately. Wrong.. 3 weeks later after several calls they shipped the appliances. So two months after we paid for the appliances delivery day comes. Everything was fine until they bring in the trash compactor. This unit was obviously a returned or open box item. The protective plastic had been removed, there were scuffs, scratches and had prints all over the machine.

I purchased a Frigidaire dishwasher from Goedeker's as we had a particular dishwasher in mind that we wanted, and they had the best price. The ordering process was easy, but there were some hiccups with the delivery. The purchase price hit my credit card about three weeks before the appliance was delivered. And there was some confusion about the delivery, and we ended up picking it up ourselves. The product came in to their warehouse about two weeks after it was ordered, then it took a couple of days to line up the delivery. Either they gave us the wrong day or we had the wrong day. My wife took a day off of work and they didn’t come. And then we were informed that we had to set up a different day. On that day, they showed up and we told them it had to be after 3 o’clock, and they showed up at 1 o’clock. We ended up telling them we’d pick it up ourselves the day after.

For a dishwasher I ordered, I requested "haul away" service, for which the payment was $29.95. However the salesperson (phone order) said I also needed to pay for "indoor delivery", an additional $59.99, because the people who were going to haul away would have to come into the home to take the appliance (that we would un-install). Despite me saying that all haul aways would require indoor appliance retrieval, and that this was false advertising (of the cost of "haul away") I was nevertheless charged.

I found Goedeker's on the Web some years ago and was taken in by their motto. After making several purchases, since then, I can attest to their worth, It is more than the great savings we get and their word is better than you'll find in most places today. My recent purchase is the brand new AirFry oven model by Frigidaire. I usually wait months to review an item but after only a month of using mostly every day, I'm telling you the convection oven and induction stove top are superior to the last brand we owned. The induction units adjust for small to large pans; they cook with lower speeds than a standard electric stove; cleanup is a breeze; spills don't "cook" into the surface, there is a Power setting that will heat a pot of water before you can chop your first ingredient (unless you have professional chopping skills).

If I could give zero stars, I would. I purchased a hood range from Goedeker's for my kitchen remodel on July 19th. When it arrived (it took weeks by the way), our general contractor realized it was too big. I ordered from Goedeker's after checking their return policy to make sure I could return it if something like this were the happen. Fast forward and it took over a month of me emailing all the time trying to return this hood range. I emailed them every few days and got the same lame answer of blaming the manufacture for not providing return instructions. I bought this product from Goedeker's and they are trying to blame the manufacturer.

Purchased a Maytag refrigerator from Goedeker's at a great price on September 26. It was delivered 15 days later with a damaged freezer door. Goedeker's said they will send me a replacement door in less than a week, only for them to cancel the promised door delivery and rescheduled it ???? for November 28. Then I will have to call them again to schedule an install. That is really disappointing to say the least. I feel the savings are not worth the hassle. Will never buy again from Goedeker's ever????

This place is an absolute nightmare. They screwed up the delivery, and now won't complete the delivery unless it's on their unique terms. It's absurd! Their customer service is rude, unprofessional and arrogant. They refuse to refund my payment unless I pay them shipping for a product they wont deliver. INSANE!!!!

I have never shopped at this store before, but was looking for a wine refrigerator and came across the site. They appeared to have a large selection and good prices. 1st order ordered a Koolatron Wine Fridge and when it arrived, the dimensions were very much incorrect (dimensions online have been corrected). It took 2 weeks to get a return label and schedule pickup for the product. I tried again...again, a Koolatron Wine Fridge. This time, the product seemed to match what was online. However, when I plugged it in it rattled so loudly I could hear 1 floor up from where it was installed.

Buyers beware. They pulled a bait and switch on me. I bought 2 black stoves, apparently they didn’t have the model that they advertised. So they delivered two stainless models then they called to tell me I owed another $400. I’ve seen other reviews that said the same thing. I guess I should have read them first. On the phone Melissa lied and said the website had it listed as back ordered (it didn’t). They removed the item from the site 2 days later. I wouldn’t have complained if she was honest.

Ordered an LG washer and Dryer. The delivery date kept changing and being pushed out. Finally I received a notice that the product was no longer available and I needed to contact the store and make a different choice. I spent lots of time on the phone with the salesperson over many days getting this ordered and the deal worked out only to have it all fall apart weeks later. After finally reaching someone to discuss this with which was not easy, I was offered different products which cost MUCH more money with no offer to help with the cost or work on some options and they really didn't seem to care. Last email from them, Greg said he would call me on Thursday to work it out. Thursday passed, now Friday has passed and I have had it. I will be calling the owner tomorrow, Saturday. I do NOT like the feel of this at all. As a businessman close to retirement, I have developed a pretty good read on companies, this one so far scares me

Anyone in the business of selling should always be willing to make things right with their customers! Unfortunately with Goedeker's that's not the case. I ordered what I thought was a comforter from them for $300 which upon delivery turned out to be an oversized blanket. I called them and told them this was not what I expected and was not worth $300 and that I wanted to return the Bedspread as they called it. They told me it was a special order and couldn't be returned, so I was stuck with it. I had not opened or used the bedspread, and it was all still in the original packaging. In their policy, they say "We believe everything we do should be for the greater glory of God. Our priority is to serve our fellow man to the best of our ability. We want our customers to see Christ in us and in everything we do." Well unfortunately, I don't see Christ in this, and they will never get my business again.

I wanted a specific item and I found a good deal on Goedeker's. It was a Safavieh chaise lounge and I was price shopping for it. The same item was being sold by Walmart and Overstock.com but the price at Goedeker's was about $150 cheaper. It's an expensive piece of furniture but I'm fine with what I paid. It's kind of an unusual piece. It's not like a sofa. A sofa is so commonplace that you can always find a deal on a sofa. Finding a lounge chair that is shaped the way that you want it to be with the right fabric is kind of unusual.

I ordered a whitewash Carynhurst media center. They delivered a dark gray with blue tint media center. I refused delivery as The item was not correct. Goedeker's is refusing a full refund of $506.64 and keeping $337.96 for delivery. I relied on the item description of whitewash for the color. When furniture is whitewashed it comes out white. This item was not white. Goedeker's is inferring that I relied on the picture online for the color, which I did not. I relied on the chemical process of whitewashing for the color. The employee who took my call was rude, condescending and dismissive. Stay away from this company as they are not reliable.

We placed a large order for kitchen appliances on Aug 19. Our credit card was charged immediately. It is Sept 20 and we still have not received the appliances. We keep getting excuses for delays as well as where the shipment is in transit. Now the shipper keeps calling with stupid questions about how big our door and house is before they’ll schedule delivery. They even asked to confirm that we have a 17” front step!!, It’s 7”. They're the exact same size as appliances they’re replacing!!! Bottom line go somewhere else even if it costs a little more. Their customer service reps never follow through. And if you need them timely you will be out of luck.

I bought this bed frame on 9/4/19. I received an invoice immediately. Then on 9/6/19 I had an email stating that the order was being processed. Finally on 9/9/19 came the email stating that the item shipped with a tracking number through UPS. I waited until 9/13/19 to follow up with the UPS tracking number. The tracking number continued to show in transit. I called UPS and the first person told me the same thing that the tracking number said, "It's in transit". I asked for a deeper investigation with UPS. I was transferred to someone else that said after looking deeper that the product was never shipped or received by UPS. A label was created but never shipped. So this was after 5:30 pm central.

I ordered a bar cooler from Goedeker's. I found the item on the website and then I called and spoke to someone to order. The interactions that I've had so far with Goedeker's has been fine. I just had a problem with the shipping company. I had it delivered and the first time I got the item, it came messed up. The back of it, when I did the unwrapping to make sure everything was okay, was all jammed up. The delivery was supposed to be by a certain date. But they told me it would take another two weeks and they were supposed to call me back today. I'm still waiting for my refrigerator and it has been over a month now.

For two weeks my money was gone and nothing shipped. I GOT A FEDEX SHIPPING NUMBER, BUT SHOWING NO PACKAGE EVER SHOWED UP. I emailed service. No response. I called and was told they would have to call their supplier. I told them I didn't order from a supplier, nor had the supplier taken my $600! I didn't get a call back, so I cancelled the charge with my credit card. I then wrote them this was cancelled. I just got an email back saying they're checking to see if it could be cancelled? FedEx shows NOTHING STILL HAS BEEN SENT! If it shows up now when Ive been forced to repurchase elsewhere, I will NOT accept delivery. DON'T ORDER FROM THESE PEOPLE! READ THE REVIEWS SAYING THEY'RE THIEVES AND RUN!!!

I would use Goedeker's again in a minute if I needed something. I found them while searching the internet for a furniture. It was a futon-style couch that I ended up buying and Goedeker's had a certain pattern that I was looking for. The online ordering process was very simple. There was nothing to it and I like that the item was 50% off. It was also delivered in a timely manner.

If you are planning on purchasing anything from Goedeker's website, READ this below before making a decision. I have a suspicion that this merchant gets defective stuff from manufacturers and sells them at a discount. 1) Purchase a Whirlpool refrigerator from Goedeker's (Order#** Serial# K91802534). It’s a 100 year old technology, what could go wrong in this purchase? It shouldn’t be smooth, except that I got trapped with a slightly lower price deal compared to Costco (~$100 cheaper). Goedeker's website always says ‘LAST DAY SALE…’ but you will find the same banner every single day on their website for the same product(s). 2) It took more than a month to deliver the Refrigerator. It has to be a weekday, so I had to stay home that morning to receive it (no weekend delivery).

Awesome experience. Found exactly what I wanted for an absolute STEAL, and they made the whole process smooth from start to finish. Usually big furniture purchases are a pain, but Goedeker's removes any headaches from the consumer and works very efficiently. 100% going back to them for my next furniture purchase.

I purchased a refrigerator through Goedeker's. They were very professional and they kept in contact with me regarding the status of my order. They were very clear in their description of what to expect with my refrigerator, as well as the time and expected shipping date. The product arrived as expected and their prices were very competitive (ie the cheapest for the same product compared to other big name companies.).

I do not believe in writing a positive customer review because a company provided me with a good price, even an outstanding price. While I appreciate a great deal I believe there are many companies that provide a good price most are within a few dollars here or there, and it is up to me, the customer to find the best possible price, it is part of shopping. A positive review is earned from me, more for the customer service a company provides. This is where many companies fail, and fail big. Anyone can take my dollar and sell me a product, but can you deliver, can you deliver on time, will you stand behind the product you sold, and can you stand behind me, the customer, when things don’t go right.

I was trying to find something specific and Goedeker's popped up on my search for the item I needed. I needed the item sooner so I had to cancel my order, which I did before 24 hours. I was in a pinch redoing my powder room. But the ordering process worked out well. I'd recommend Goedeker's.

I was looking for a futon with a mattress and I put it in Google Shopping. Goedeker's had the best price and it seemed like a legit website. I received the futon in a week. It seems very sturdy and solid, and doesn’t squeak. It was the picture of the mattress like it was, but I thought it was gonna be a lot lighter based on the website and it turned out to be a lot darker, so I have to buy a cover for it. But other than that, it's good.

Bosch dishwasher. I am irate about this order and I will not be doing business with this company again. I placed the order for a dishwasher on 8/1 and have yet to receive it (8/20). This is far too long for a domestic delivery. I didn’t even save any money (which was taken on 8/1) on this product. Very disappointed!

Goedeker's did not honor their delivery dates or times. The delivery company damaged my floor when they delivered the product on a day I did not agree to. I had some neighbors sign for the product but they would not allow them to unpack it. When I finally unpacked it it was defective, damaged. This company does not stand by their products nor do they provide reasonable customer service. They wanted to send me four new dresser drawers. I declined and desired to send the dresser back. They refused saying they would charge me $300 to return it and I could only return it if it was in its original package.

As quoted by Goedeker's welcome letter, they "take pride in highest quality items at the lowest prices". Well, this is horribly incorrect. My vanity came extremely damaged with cracks up the backside. I absolutely understand that poorly handled packages can arrive damaged and accidents happen. Following my discovery to the damage, I reached out to customer service and they were extremely rude and unaccommodating. The individual I spoke with refused to issue me a refund or send any new parts. They said it was on me to package it up and send it back and to "let them know when it's on its way", meaning they also would not assist with the return. I chose to shop here over many other websites that have the same exact vanity but that was a big mistake. Take my advice, pay a few more dollars to shop at a big box store that has decent customer service. What a disappointing company. Goedeker's has lost a customer.

I ordered an Ashley Millennium North Shore King Sleigh Bed (which includes headboard, footboard and rails) on June 27, 2019. I finally received my items on August 2, 2019 after waiting for over a month and placing multiple calls in to Goedeker's as well as the shipper. Upon reception, my footboard was damaged and I was told to await a phone call to arrange pick-up of the damaged footboard (which I am still awaiting). Goedeker's was very helpful to initiate Order number ** to replace my damaged footboard at no cost. I am still waiting for this order to be processed as well. Hopefully I don't have to wait another month, and I'm keeping my fingers crossed that this second footboard won't be damaged as well.

New Dishwasher - Bosch. I haven’t received it yet and have no notice as to delivery, yet my card has been charged. I am still waiting for the dishwasher and notification. I will challenge the charge until the dishwasher is received.

I called two days after ordering the refrigerator to find out when I might expect to receive the order. We will be leaving town on August 14 so it is important to know when it may arrive. I spoke with Tim who was very helpful, professional and personable. Since I called right at 5PM he needed to check today on the order status. He followed up this morning as promised and gave me the information I needed. He will follow-up again tomorrow to give me tracking information. He did a great job!

Web page failed to reveal that they were out of stock on the item I ordered and it took 24 hours to inform me it was, and then found out it was 1 1/2 hours after their customer service had closed.. They then wanted me to order a similar product, not knowing if I could get it. They instantly charged me for the product and then took their time returning the money. Very unprofessional. I did not like the delays. Very slow on shipping also.

We decided to purchase 3 major appliances after checking price locally and through Goedeker"s. We order the first part of June and the shipping date was to be June the 10th. Long story short, we did not get the items until August 2. We tried to contact the shipping company but no return calls were given. I gave a bad review of the company which Mr. ** the head of customer service must of seen. Within 24 hrs, not only did we get our appliances. We also hear from Mr ** with an extra kindness given to us because of the mix-up. We had no problem with the purchasing of them just the delivery. We are so pleased with the company and will certainly suggest them to other in our community. Thanks again for all the help.

Placed order for expensive set of wind chimes on May 16, 2019. Received confirmation email and copy of invoice same day. Email stated the manufacturer would be in contact in 7-10 days about shipping. Email on May 21 said to expect shipping by June 24. Another email on May 28 repeated that claim, which was a lie. Customer service on June 27 said shipment would be on July 26 and that the order was marked urgent. This was also false. Emails on July 2 and July 9 moved the ship date to July 30. On July 30 an email said the ship date was now 1 to 3 weeks away. It is now 12 weeks since the item was paid for, and the delays show no sign of ending. Goedeker's seems to be a corrupt or incompetent company which uses float time to prop up their cash flow.

Do not do business with this company. If you have a problem with your order they charge you a outrageous fee for return. I ordered almost $6,000 in appliances. They delivered a 36 inch cook top to go over a 30 inch oven. It took almost 2 months to get a credit back and they charged me $370 dollars to return a product that was their mistake. Just absolutely arrogant and poor customer service. DO NOT ORDER ANYTHING FROM THIS COMPANY.

I was searching for a refrigerator and Goedeker’s came up. I found what I wanted on their site and it was a pretty easy transaction. I ordered a while ago, but I guess they custom make that specific refrigerator so it takes longer to have it shipped. They gave me a time period of having them to get it from the manufacturer’s warehouse and once they get it into their warehouse, then it gets shipped out. When I talked to them this last time, the lady gave me a basic timeframe that she said I would get an email with tracking information as soon as it goes ready to be shipped. Their customer service has been really good. I just called to check up on it and they were helpful.

I got two refrigerators from Goedeker's as they are the cheapest. I ordered online and it was pretty straightforward like the other vendors. Just basically inputting information and then paying with a credit card and done. It's just that I haven’t received the refrigerator from them yet.

Updated on 07/19/2019: This is a follow-up addendum to my original review of Goedeker's. Goedeker's has credited my account by adjusting $430.01. How they arrive at not giving me a full adjustment is beyond me. Here's the breakdown and what it basically shows is although I returned the chair, I still paid $434.70 for a defective, damaged chair. Does this make sense? 5/7/19 - chair purchase price - $566.37. Total price after delivery charges, etc. $661.36. 6/7/19 - My out of pocket cost to ship chair $231.35. 7/16/19 $430.01 adjustment granted ($430.01). My out of pocket cost to buy a chair, return a chair that was defective and now pay for my own mistake of buying from Goedeker's. $434.70. Folks, do your homework. Buy local. Do not buy over the internet and have your item shipped by Goedeker's. This is basic thievery. Think about it. I paid $434.70 for a chair that I don't have. Money out the window.

This was my first experience with Goedeker's. I purchased a Bosch wall oven and cooktop online and their prices beat all the others. They arrived in just under a month. Customer service was very helpful in determining ETA. A great shopping experience.

This feedback is in regards to the delivery that was made on 7/1, all 3 pieces were badly damaged, the packing had thousands of small gray rocks that were left all over my living room and front walkway. Most of the furniture was damaged due to the delivery company slashing the furniture with a knife while opening the boxes. No one even called to see what they could do to fix the problem. Even after I filled out a request. My husband decided to re-order the furniture, I hope this second time around the furniture will be delivered without damages.

Bought 2 refrigerators over the phone. Easy as pie. Greg helped me with intelligent and informed information. He handled the order efficiently and cheerfully. I was informed by email that the refrigerators were on backorder. I contacted customer service via email and received a quick and thorough response from Alyssia. Alyssia also helped me with the rebate process. Goedeker pricing was considerably better than July 4th sales pricing at Home Depot and Best Buy and they made sure that I received all available rebates. They provided delivery, hook-up, haul away and extended warranties on par with Home Depot and Best Buy. I would recommend Goedeker's to a friend. My experience has been very positive. Greg and Alyssia were great. The process of buying is easy, thorough and relaxed.

I ordered a $4,000. Refrigerator on July 1, 2019 and today’s date is July 9, 2018, I have not heard a word about when I will receive the refrigerator. This is too long of a delay. You are floating on the interest on my money. Not keeping an inventory and falsely advertising good service and delivering as promised. Is the refrigerator ever going to be delivered or is your company a fraud? ONBK

I placed the order on June 29th. And still did not received it. I've got conformation that they received my order on July 1st and nothing after that. So far I am not satisfied. I have nothing else to say but I could not Submit either. It is not taking my response... Bad servery design too.

I purchased a Danby small fridge. Unfortunately there were mechanical problems. The process is to contact the manufacturer who was unwilling to help me. In frustration I contacted Goedeker's to see if they could help. After discussions, Goedeker's chose to exchange the product with a new one. They went above and beyond what they were required to do. For me they will keep my business for their great customer service.

Pricing is great, and this is one of the only companies that will actually ship to my area. The one downfall is the time it has taken for the order to finally process, and I’m still waiting on shipment confirmation.

We ordered a beverage center from you nearly two months ago. We tracked the shipment, seeing that it was awaiting pick up for weeks. When it was finally delivered over a month later, it was damaged. Now, we have been waiting for the company you work with to pick up the damaged item before you will even process the replacement. Once that is done, there is no telling how long we will have to wait again and in what condition the item will arrive.

Don't EVER purchase a major appliance without checking here first. Unbeatable prices AND epic customer service, too!!! They even delivered it to the garage, so it could be stored securely until we were ready to install it. Perfect fit for the old location, too.

The service from beginning to end was exemplary! Every question I had was thoroughly answered, and the sales representative, William, was outstanding in every way -- knowledgeable, courteous, and friendly. He was also able to match a sale price I found on another site with no questions, and placing the order online went very smoothly. The Samsung gas range I ordered will be delivered in a few weeks, so I don't know yet how to rate it.

Thanks for helping me out. Looking forward to receiving my ottoman that matches my furniture. Appreciate your service. I have totally enjoyed the purchase from Goedeker's. The furniture is very nice and the service was great. God bless. From Cynthia **. 7/7/2019

I bought some type of farm chair and it folds out into like a step ladder. That’s the only chair like that I’ve ever seen from Goedeker’s. The ordering process was easy. They gave me a date when they’ll ship it but I think it depends on whether or not they stay on schedule with their manufacturing. It’s supposed to come in August. They’re still cutting the wood down.

I have had the most terrible experience with Goedeker's customer service. I purchased a 30" stove hood and it was backordered for over a month with very little updates from Goedeker's. I received it and had to wait to install it because during my remodel we had to move to other parts of the house as we could not finish the kitchen due to not having this hood. When I finally got to putting the hood in I found I had ordered the wrong size. Goedeker's charged me a 20% restocking fee and $119 in shipping for a total of $350.00 to take an unopened, brand new, unit back.

I ordered a KitchenAid KPS704FPSS from Goedeker's. First salesman did not explain that I need to purchase installation separately. On notification that unit was being delivered I paid for installation, when I received the unit the delivery company would not install, even though I had paid for the unit. I call requesting a refund on installation and I am still waiting. When I finally got the unit unpacked and installed we noticed that left door with ice maker was scratched. I contacted Goedeker's and they offered to fix the unit; I said no, I want the unit replaced. I had to supply photos to prove the unit was not being used; 3 weeks later and I am still waiting on the replacement unit. Every time I call the date for delivery of the replacement unit keeps getting pushed out. .

I ordered a table, two chairs, and two stools form Goedeker's and I received everything thing together. When I got home I opened up the box with the table and it broken where the leg should go. The boxes with the chairs and stools were still intact. I emailed customer service and they sent out a new table and I returned the one I had. When the second table came in I opened it asap and there was a big scratch on the top of the table, it was about 2 inches long. I called customer service and I was told to email pictures and that it was going to be reviewed within 24 hours. I finally heard back from Brittney Ann and she told me that they could offer a partial refund for the table but they couldn't send a new one because they were afraid it was going to get damaged in the process. I was offered a $25 refund for the scratch "that should cover cost for damage repairs."

3 times their delivery company has failed to deliver. Even though I plead with them to call, they assure they will - they don't. Not worth the hassle. Never again. At this point I don't know where my $750 dishwasher is and it has probably been handled so many times now who knows what they done to it.

I was charged for shipping a refrigerator in both directions when the shipping company refused to install it in my home. Goedeker’s did not help the process at all and possibly charged me for 500lbs of shipping weight vs the 300lbs the refrigerator is listed at. They believe that curbside delivery is the same as installation. They also cited my request for a refund due to the shipping company’s non-delivery as a reason to charge me. Do not trust them if you suspect you might have any delivery or service issues with your order.

I purchased a gas range from a third party. It was more like a bidding system where the third party took my price and they were able to locate a retailer who would match it and that was Goedeker's. I called Goedeker's once and they were responsive. The item was shipped quickly. However, the delivery was a bad experience. The delivery guys messed up. It had some damage to it. The top part is bent. The problem was my wife tried to open it and she didn't realize the damage. Once I was here, I was able to see it. By the time, the delivery team had left. I don't wanna go through the whole process of sending it back because it's a heavy item and I'm moving to the new home. I'm gonna install it. I'm okay with that and I can deal with the cosmetic things. Hopefully, there's nothing mechanically damaged. Except for the delivery, everything was good.

I'm pleased with my order - communication was excellent, the price was good, and the delivery was quick. My table matches my other tables from Butler. Before purchasing, I checked the manufacturer's number given by the seller with the number on Butler's site to make sure that I will receive the table with the color that I wanted.

I placed my order containing a washer and dryer on May 22, and I paid $59.99 to upgrade my delivery option to the highest level of "Inside Delivery." My order was sent to the delivery company (AM Shipping) 6 days after I placed the order. I called Goedeker's and the shipping company several times to attempt to get any information on when the delivery might be arriving, but neither company was able to provide me with any information regarding the status of my order. It wasn't for another 6 days that I was able to see any tracking information, at which point the delivery was scheduled for Saturday, June 8. On Friday, June 7, I received a text from AM Shipping informing me that my delivery would now arrive on Monday, June 10.

LG washer and dryer. Goedeker's had the best price compared to other sellers for same models. Customer service reported them both in stock and ready to ship but didn't ship for a week and a day after placing order. AM Trucking was the freight forwarder and they took another week and a day to get it delivered. The tracking system only updated after you called them for an update. Box was heavily damaged but well constructed by manufacturer so no damage found. So good price slow shipping.

I had never heard of this company before, but my transaction with them was one of my best experiences buying online. I buy more than half of all my purchases online so I have quite a bit of experience. Goedeker’s had top notch communication. They offered the best price for the item I was looking for. Shipping was quick and my item was well packaged. I would definitely do business with them again!

Ordered sectional on 05/20/2019 and set to be delivered 6/17/2019. Long time to wait for an order but hopefully will be worth the wait. Customer service for ordering process was very cooperative and helped. Shipping information was not relayed at time of purchase detailing 30+ days for delivery.

The best shopping experience I have had in a LONG TIME!! Excellent quality. I will be a repeat customer! The shipping was super fast and the transaction was really seamless. We have already recommended Goedeker’s to our friends. We love our new patio furniture. Thanks, Goedeker’s.

The day it was delivered for my son’s birthday gift we attempted to put it together. Got to the last piece, left armrest, and it was missing metal inside the predrilled hole. We could not attach it. I notified Goedeker's the same day. It was required that I take a picture of the problem although you cannot see inside the predrilled hole. To this day I have not heard back about how LONG it is going to take to get this part! Not very professional. Wish I had not ordered the chair or even heard of Goedeker's. IT WAS A 40th BIRTHDAY GIFT FOR MY SON!

Very pleased with our Futon. Everything was as advertised. My husband put it together without any problems and commented on how well it was made. It is located in our tv room and is very comfortable sitting as it will be as an extra bed for company. The free shipping was extraordinarily fast, seven days from ordering. We will definitelly consider ordering from Goedeker's again in future.

Everything went well. Exactly what I ordered delivered ahead of schedule. Customer service is excellent. I had to change delivery location. It went well with no problems. Delivery men were very professional and product was in good shape. Would buy from them again.

Very pleased with the product and the price paid. Customer service is great! Would definitely recommend Goedeker's to family and friends. I compared product prices with local stores and dealers and non of them could beat the prices offered by Goedeker's.

We purchased an oven from Goedeker's and saved over $100. After seeing the oven at our local store, we did our internet research and found Goedeker's. Though it is 1000 miles away, the free shipping and money savings was worth it. The product arrived on time and is perfect. I highly recommend using Goedeker's. I don't know how they offer such savings, but I'll take it! Thanks.

Purchased a new Samsung Kitchen Hood. Protecting tapes are ripped off and the item covered by scratches. The display is dirty and all scratched up. I don’t say the item is used but it definitely from a display or it’s an option box item. Contacted and provided pics but unfortunately haven’t got any support. Very disappointed.

I went online looking for a Napoleon side burner, and Goedeker's had a sale going on of the brand of burner that I wanted. I ordered my product on May 29th and I still haven't gotten it, and I'm still waiting. I looked the last time and saw the estimated date of delivery as June 11th, which is still next week. I talked to them and they said that it's all in the trucker's hand.

If I could give Goedeker's less than a 1 rating I would. Their Customer Service Manager is self serving and less than helpful. Had a refrigerator shipped to me without all the pieces/parts and they would not help me resolve the matter. Leaked and ruined floor!

I heard about Goedeker's on Google Shopping and I got synced up through Discount Bandit. Everything seemed pretty easy and straightforward. The item I got was good quality at no additional cost. Overall, it was a good experience.

I ordered a refrigerator April 27th with an expected delivery date of less than a week. Have a 3 month old baby at home that I need to keep milk frozen for so time was of the essence. Received order confirmation email immediately but no update for over 2 weeks. I contacted the 866 number, they said my order was on manufacturer back order until May 26th. They offered no replacement product options, no price concession, instead offered a 10 year limited warranty. Immediately after getting off the phone, I received an email stating the product was on back order. Timely, quality service.

Kelly went WAY overboard to insure my after buy experience matched your super prices. This lady is a gem. If the other five reps (Kelly said only 6 handle the whole department) are as good as she is, you are one incredible outfit. From start to end, this gives the impression that many speak of, but few achieve: THE CUSTOMER COMES FIRST! I'm an IT vice president for an international financial corporation, mainly in commercial banking. We used to be that way, but cost cutting has had us lose our way. It would seem that Goedeker's not only has NOT lost the path, but could show many others the right way to go.

We purchased appliances, microwave, dishwasher, and stove from Goedeker's and we purchased from them over another retailer because of their prices and the savings on sales tax and that they were available. The timing worked out for us. The ordering process was great. I talked to someone on the phone and she was so helpful. The delivery team was great. They told me when they were gonna be here and it worked fine. They were careful and they waited while we opened and checked the appliances.

Beware of availability issues! They will take your money and then send you endless backorder notices on appliances they said were available when you placed the order. Ordered refrigerator and double oven on March 12th and today, April 26th finally had to cancel the order because they back ordered again until mid-May with no guarantee that they wouldn't back order further. No offer to make it right. Absolute waste of time! Will never buy anything from them again.

I never write reviews but had to do it since this was the worst buying experience I have ever had. This company acts in bad faith, misleads you about product availability and delivery and then charges you for products you do not receive. DO NOT DO BUSINESS WITH THEM! Go to Home Depot and save yourself time and money.

I liked Goedeker's price. I bought a fireplace from them and the ordering process was very easy. But the delivery process took a really long time. I kept getting emails saying there was an update but there was never any update. Other than that, I have the product for about two months now and it's great. I like it and it's perfect. Price value-wise, it was exactly what I was looking for.

These people stole money from me on a transaction that was never completed. When I requested that they return the money to me they would not. Now I am filing a suit with the Attorney General of the USA and of their state to recoup my loss with them. Be smart buyers. Get your appliances or whatever you are considering buying from them somewhere else where they cannot rip you off.

This week (mid April) my BlueStar custom range hood arrived. It was ordered last May. It was supposed to come the end of November with the range but did not show up. When told that the unit (It cost $6700.00) hadn't come, Goedeker's presented a bogus 'Proof of Delivery' and refused to either find the hood or reimburse me for its cost. I filed a complaint with Mastercard and once they began their investigation the hood, magically, appeared (5 months later). I spent a lot of time and money forcing this issue. There wasn't even an apology.

I went online looking for a wine chiller and I liked the style of the one on Goedeker's. I purchased from them for the first time and the process was very streamlined and I didn’t have any problem at all. The delivery went very smoothly and the truck driver was very helpful. The wine chiller has not been installed yet but it’s been very well-constructed and sturdy. Goedeker’s did everything I expected and beyond, plus some. They’re simply on to it and everything was provided.

I was pleased with their selection and price! The estimated shipping time was about four days longer than it was stated, but everything arrives fine. The bench we purchased looks great and they by far had the best price compared to other stores, such as Wayfair and Amazon.

Not sure why, I detailed my experience in my email and also on Google. It’s terrible service all around from delays in response, to not understanding the ask, and lack of action on employees and managers’ part to take action. There was no resolution except a delayed refund and waiting for the box to be picked up for three weeks.

We thought we ordered a rug that was buffalo check ivory. That's what was advertised in the description. Simple enough. What we received was a thick, dark tan rug with black stripes on it. You can barely tell it's supposed to be buffalo check. Anji Mountain, the manufacturer, says the "angle on the phone makes it look different than ours" and refuses to take it back. We have a separate ivory rug underneath it so you can see the color contrast. Goedeker's won't take it back because we threw away the incredibly soiled and damaged plastic wrap it came in. So many better companies out there to buy quality rugs from without false advertising. I also wrote a review on the website with the exact wording as this one, and Goedeker's won't publish it on their website, so their customers are getting censored reviews. Customer deserve way better than this false advertising and censored reviews.

Best prices to be found, but they are cheap for a reason. Customer service is awful and delivery and installation borders on a scam. We have replaced every major appliance in our home in the last 3 years via Goedeker's. They treated us like trash when delivery and installation was an issue (again!) last month. We purchased delivery and installation from Goedeker's. You pay extra if you want them to deliver INTO the house. I guess some customers do their cooking and cleaning at the curb and we are unusual. Okay, we paid up but the difference in their prices vs. local appliance stores (who actually can help you pick out good appliances) was diminishing.

We bought a towel rack. The dimensions were incorrectly labeled by 5-7 inches, which made a huge difference in our kitchen. Customer service wouldn’t let us return or exchange. I would never purchase anything from Goedeker's again and I’ve let my friends and clients know what happened.

The Strata large double twist table is simply Amazing and beautiful! I ordered three of them and they are unique and quite the conversation piece! Massive amounts of compliments on them! Thank you Godeker's for incredible, unique products and Superb customer service!

All appliances arrived for the kitchen remodel in sufficient time for installation dates and none were damaged. This wasn’t my first order which also arrived unscathed. I bought a five burner cooktop wall oven microwave with trim kit dishwasher and floor vacuum and four hanging glass pendant fixtures.

I was searching for a vent hood and I found the one I wanted at a place called Discount Bandit. I took a chance and they said they’d have to match me up with a retailer. Goedeker’s happened to be the one they matched me up with and I purchased online. Unfortunately, the vent hood I got was damaged. I didn’t actually open the box within 48 hours so we’ve been emailing back and forth, and it took about 4 weeks to get the return instructions. They arranged the return and I just got the email from them yesterday about how to return the item. So, I’ve got it all boxed up and I will be dropping it off. I have also ordered another one directly on Goedeker’s this time since I now know about them. It's already been shipped and I'm waiting for it to get to me.

I have purchased something from Goedeker's before and I like having my item shipped to me instead of picking it up. They are also competitive on the pricing because they don’t charge for taxes to Texas. When our dishwasher had broken, I tried to find somewhere that could ship a new one in a decent timeline. I ordered a dishwasher from Goedeker's online and it didn’t take too much of a time as I knew what I wanted. I called them and they said that it would be here in a couple of weeks. After all that was said and done, it was a month or sometime before it was actually at our house. I was a little bit frustrated that we have gone for that long without a dishwasher. They should try to get a better handle on estimating shipment delivery because it was far-off when I got my hands on my dishwasher. Still, while the delivery part was a little poor, the quality of the dishwasher is good. I've owned it for a couple of months now.

I had a refrigerator that I purchased from Goedeker's. It took a month to get the item and there was some damage to the refrigerator. But they offered to send someone out to repair it, and I just have to schedule it. Despite that, I had a good experience purchasing from Goedeker's. It was convenient and the price was good. The quality of the refrigerator was okay too, even though it still needs repairing.

We found the tables we wanted online and they happened to be from Goedeker's. The first time I've purchased from them went well and it was smooth. The tables came a lot sooner than we expected. We didn’t get any tracking information and they just showed up. Still, it was all easy and as expected. The quality of the tables is really good and we like them. They’re really pretty and I like the style. Their cost was good as well. The tables were available on a few other sites but they were the least expensive ones that we found.

An Ottoman I ordered arrived damaged. They replaced it, but it took 3-4 weeks. The second one also arrived damaged, but the damage was much less and not very visible so I decided to keep it. A few weeks later, the faux-leather started splitting in multiple places. About a month after my second complaint, they finally replied that I was way outside the return window and wouldn't allow a return. They wouldn't replace again as it was out-of-stock and discontinued. They offered a 10% refund. I ended up paying >$200 for an Ottoman with damaged wood trim and splitting fabric. Very unsatisfied with the product, the customer service response time, and the resolution.

Poor customer service. Poor return policy. If there is an issue with your order, they will give you the runaround in hopes you go away. I ordered a treehouse bed. Two boxes were delivered. Opened boxes to discover numerous parts were missing. Have been in contact with them for months now and still do not have missing parts. Their answer to issue is “the two boxes were delivered” even though the two boxes did not include the whole bed. Refuses to address the missing part issue. God forbid you ask for a refund or to return the order. They informed me that would cost me $240. Keep in mind I have notified them numerous times (even sending pics of the items received in each box) and they still refuse to acknowledge anything is missing.

Updated on 03/28/2019: This an update to the review I wrote on the 26 of March. The ONLY part covered under that 10 year warranty for the Maytag refrigerator is the compressor! And I mentioned in the first review that the microwave circuit board for the underneath light is shot. They only coverage there would be for the main circuit that operates the actual use of the microwave. The repair of the broken fridge door is $700 + $350 labor, pick up and redelivery. I should have gone to Lowe's and that's where I'm going to get a new refrigerator. I hope this info helps someone!

I was online looking for velvet stools. I found Goedeker's and I liked the look of their velvet stools better than others. It was easy purchasing online and the delivery went well. The quality of the stools is good and I'm happy I purchased from them.

I bought a chair, sofa and ottoman. Order # **. All were delivered broken... Every corner, boards and cuts. I called. They promised they would fix like new... Should have never trusted them. It is 1 year later now. Furniture is still not fixed, all is still broken. Promised me a new chair and then took back that promise. Send people 2 times to fix and don't have right parts to fix. Not how a supposed Christian Company should treat anyone. Customer service is worst ever, just plain incompetence. I just want this broken furniture returned and my money back. Jon **.

We were looking specifically for a rug and found it at Goedeker's. We ordered it online and the process was very easy. The delivery was perfect. Also, the quality and the price of the rug are excellent.

Ordering and purchasing processes are effortless; however, delivering was a bit hick-up. It took almost a whole month to get the product while it was supposed to be 2 weeks. I would purchase product with Goedeker's again. Gave it four 2 stars.

I was looking for a particular Ashley table, Goedeker's had it for the lowest price. I expected it to take up to a couple weeks but after only a few days I received my item. Outstanding service! I will always check Goedeker's first.