Goedeker's Reviews

I had a refrigerator that I purchased from Goedeker's. It took a month to get the item and there was some damage to the refrigerator. But they offered to send someone out to repair it, and I just have to schedule it. Despite that, I had a good experience purchasing from Goedeker's. It was convenient and the price was good. The quality of the refrigerator was okay too, even though it still needs repairing.

We found the tables we wanted online and they happened to be from Goedeker's. The first time I've purchased from them went well and it was smooth. The tables came a lot sooner than we expected. We didn’t get any tracking information and they just showed up. Still, it was all easy and as expected. The quality of the tables is really good and we like them. They’re really pretty and I like the style. Their cost was good as well. The tables were available on a few other sites but they were the least expensive ones that we found.

An Ottoman I ordered arrived damaged. They replaced it, but it took 3-4 weeks. The second one also arrived damaged, but the damage was much less and not very visible so I decided to keep it. A few weeks later, the faux-leather started splitting in multiple places. About a month after my second complaint, they finally replied that I was way outside the return window and wouldn't allow a return. They wouldn't replace again as it was out-of-stock and discontinued. They offered a 10% refund. I ended up paying >$200 for an Ottoman with damaged wood trim and splitting fabric. Very unsatisfied with the product, the customer service response time, and the resolution.

Poor customer service. Poor return policy. If there is an issue with your order, they will give you the runaround in hopes you go away. I ordered a treehouse bed. Two boxes were delivered. Opened boxes to discover numerous parts were missing. Have been in contact with them for months now and still do not have missing parts. Their answer to issue is “the two boxes were delivered” even though the two boxes did not include the whole bed. Refuses to address the missing part issue. God forbid you ask for a refund or to return the order. They informed me that would cost me $240. Keep in mind I have notified them numerous times (even sending pics of the items received in each box) and they still refuse to acknowledge anything is missing.

Updated on 03/28/2019: This an update to the review I wrote on the 26 of March. The ONLY part covered under that 10 year warranty for the Maytag refrigerator is the compressor! And I mentioned in the first review that the microwave circuit board for the underneath light is shot. They only coverage there would be for the main circuit that operates the actual use of the microwave. The repair of the broken fridge door is $700 + $350 labor, pick up and redelivery. I should have gone to Lowe's and that's where I'm going to get a new refrigerator. I hope this info helps someone!

I was online looking for velvet stools. I found Goedeker's and I liked the look of their velvet stools better than others. It was easy purchasing online and the delivery went well. The quality of the stools is good and I'm happy I purchased from them.

I bought a chair, sofa and ottoman. Order # **. All were delivered broken... Every corner, boards and cuts. I called. They promised they would fix like new... Should have never trusted them. It is 1 year later now. Furniture is still not fixed, all is still broken. Promised me a new chair and then took back that promise. Send people 2 times to fix and don't have right parts to fix. Not how a supposed Christian Company should treat anyone. Customer service is worst ever, just plain incompetence. I just want this broken furniture returned and my money back. Jon **.

We were looking specifically for a rug and found it at Goedeker's. We ordered it online and the process was very easy. The delivery was perfect. Also, the quality and the price of the rug are excellent.

Ordering and purchasing processes are effortless; however, delivering was a bit hick-up. It took almost a whole month to get the product while it was supposed to be 2 weeks. I would purchase product with Goedeker's again. Gave it four 2 stars.

I was looking for a particular Ashley table, Goedeker's had it for the lowest price. I expected it to take up to a couple weeks but after only a few days I received my item. Outstanding service! I will always check Goedeker's first.

Researched washers made in USA, found my Maytag & Goedeker's had the best price + delivery to my door! Very happy w/ my new washer, especially the price. This Maytag replaced one made in China (we were lied to, another story for another time) that lasted all of 3 years & was expensive!! Save your time, money & aggravation, get a Maytag from Goedeker's.

We were trying to look for an ottoman chair that went with our couch and Goedeker's price was cheaper. We ordered the item online and it took almost a month for it to come. Normally, they keep you updated with your shipment and track your package, but they didn’t do that. Also, the people that shipped the thing just dropped it off. They said that it was just a curbside delivery. My husband thought that he was getting the reversible ottoman as they advertised, but when it came, it was just one piece. The quality is good so far and the pricing was fair, but the price to customize the service was too much.

I was looking for a specific entertainment stand and Goedeker’s came up when I googled, so I clicked on it and went right to the thing I was looking for. They had the one that I liked. When I ordered it, they relayed when it was gonna be delivered, so it was good. The expected delivery time was six weeks, but it ended up being a whole lot quicker than what they initially let me know. The quality of the item is good. It has held up and it is sturdy, and we haven’t had any issues with it.

Ordering online with Goedeker's was very easy although the product took longer to get here than it normally would have taken anything else to get here. It took almost 2.5 weeks but it’s here and it’s good quality. It’s the same quality from the local consumers that I looked at and it was at a better price. It was a good transaction. Goedeker's advertised it just as they said and I got what they said I was gonna get.

Terrible company to do business with... No customer service after the sale. They refuse to follow up, and hope you eventually go away. In my case we bought a house of appliances for new construction with a vent hood that was shipped incorrectly by Goedeker's. Even after we proved that point with their own taped transcripts they refuse to correct their error. Save yourself the headache and lost money that we experienced and do business with a reputable retailer.

Our builder recommended Goedeker’s where we purchased a washer, dryer and a refrigerator. We ordered online and it was easy to figure out the product we wanted. But when it came to specific things like on the dryer, I couldn't tell if I needed a hose and I ended up needing a plug-in and the vents thing. I had to purchase that from a Home Depot afterwards. It would have been nice if they could say the accessories we need if we purchased that item because when I got to Home Depot, they asked me if I needed a three-prong or a four-prong and I didn't know. Luckily, the salesman knew from the year the hose was built which one I should get. Although the delivery took three weeks, they called right before they would come over and they were able to come earlier. They put everything where it was supposed to go according to the rules and regulations, and they cleaned up all the packing materials.

Purchased range, hood insert, and dishwasher thru online website which all came out the approx 5800$. I went with their company because they had a better price point than others I had came across. Purchased on Feb 3, 2019 under order #**. About a week after order a salesman called, stated one of the items was on backorder until March 2019. I agree to the back order and told them to continue the order.

I bought a five-drawer chest in black and white from Goedeker's. Being out of state, I didn’t get charged sales tax, which made a big significance for getting it. The online order experience was not difficult. The shipping wasn’t the greatest though and I had to reach out to the vendor myself. It took a while for the drawer to get to the local warehouse and have it delivered to me. Plus, they said they would be delivering it to me between 5:00 to 9:00 but the little guy came at 9:30 PM. I feel good about the furniture I bought. It's from the same company and it matches the two pieces I bought locally.

Freezer was in good working order. Delivered as promised. Just wish I could have expedited the delivery faster. Price was good also. Don't be in a hurry for delivery. Driver was kind enough to put in place where requested.

Don't waste your time. Pay a little bit more and get it from a reputable company. Bought an oven on January 1st. Three weeks waiting for the delivery. When it finally arrived, the oven was not working right out of the box. Customer service was a nightmare. They will not replace. They will not refund the money. Now after paying in full, I am stuck with an new oven that is broken and needs to be repaired. Not worth it, trust me.

I ordered a nightstand. They said it would be sent by UPS. I received a shipping notice in my email. The receipt had no address or phone number for me, so thought they blocked it out for security. It was taking a while, so I checked the tracking. It said it was on the way back to this horrible company. I contacted them to say it was their responsibility to get it to me. They just said they would refund my money minus the return fee. I told them the return was their fault and how can they ship something without an address! They refunded my money but not the return fee! It must be how they scam people & make money! I would stay away from this horrible business!

I am in the process of creating my dream kitchen and found the appliances on this website. Bertazzoni range valued at $6400, Bosch coffee make $3000 and a speed over $1800. Pretty big investment, this is my dream house and you don't these items every day. I went online and ordered the appliances in October. I had to keep calling to find out about the delivery, during one of my contacts the agent advises me that the range sold has gone up in price $1000 more. I was not happy but I paid it. The delivery arrived in December (60 days later). 2 out of the 3 items were damaged, the freight company would not allow me to receive the item that was not damaged.

Buyer beware! Do your homework before you do business with this retailer. Terrible service after the sale even if the issue is theirs. Promises of follow up or resolution never happen and are designed to wear you out. Bought a whole house of appliances had an issue, even Steve Goedeker doesn’t respond. Don’t believe the testimonial on the site. They shipped a blower wrong and refused to correct their error. Buy from a retailer that follows up on their service commitments.

I went online and looked for a table that I liked. I didn’t actually choose Goedeker's but I chose the table they were selling. The ordering process was fine. However, the chairs were back-ordered which was never mentioned on the website. I was a little disappointed that it took two and a half weeks for the chairs to come. But other than that, it was fine. We were happy when we got those. If they have something else that I’m looking at, I might buy from them again, but I wouldn’t exclusively go to them to look for something.

Please do not order. I never received my item. This site should be shut down and investigated. It's ridiculous how someone thinks it's okay to take someone hard earned money. Karma will always get you...

I purchased a toilet bowl with a back string from Goedeker's and it consumes too much water. I purchased it online and the process has been straightforward. The delivery took a while but overall it’s fine.

Goedeker’s had the refrigerator I wanted at the best price that I could find. The ordering process was very good. The guys that delivered refrigerator were prompt, efficient and friendly. It was all good. The refrigerator is a quality product and works well. It’s excellent and my wife loves it, which is the main thing. I'd tell friends to check out Goedeker’s if they were looking for an appliance.

I was in the process of finishing up building a home and I Googled appliance model numbers specifically. Goedeker's popped up and I liked their very competitive prices. The quality of the things that I got was exactly what I expected.

I was searching online for the stove that I wanted and Goedeker's website showed up and they had a better deal. I ordered the stove online and the process was easy. Since I was buying such a large, expensive piece of equipment and I didn’t see it hands-on, I needed to reach out for some questions and Goedeker's was attentive. The delivery took a long time, but it was a special order. It's been two months since I bought the stove and I've been very happy. I like its quality.

Lied to multiple times by salesman Scott. Worse, promised I would get my kitchen appliances before Christmas, could not have been further from what happened. 2.5 months later (originally ordered Nov. 23) my appliances finally showed up to find the fridge had been dropped either by Goedeker's or the shipping company. Jill ** proved to follow the company procedure of more lies, stalls etc and referred me to their "damage department".

Received order on Jan 11. Delivered by company named Pro Logistics. Bought washer an dryer. Product was placed in my truck. Dryer box was torn and scratched on one side but was hidden. Called Goedeker's on Jan 11 to let them know. Rep informed me a snowstorm was taking place and would call me back on Jan 14. As of 6:00 pm Jan 16 I received no phone call. I explained to them I just wanted to let them know the people doing the delivering intentionally hid it from me. I can only assume Goedeker's doesn't really care since I have had no callback!

I needed a 12-volt refrigerator and I couldn't find it anywhere else. Goedeker's sells it. I ordered online and it worked great. They have what they call a white-gloves delivery where they would carry the appliances in the house. They only brought the refrigerator right to my driveway but it was fine. It's an awesome refrigerator. It runs on my batteries. I'm psyched and I love it. Goedeker's has been cool. They hooked us up. I would certainly recommend them.

We purchased an LG Washer, Sidekick, Dryer, Storage Base and Refridgerator. All were delivered timely and without any damage. Website was excellent to navigate and the customer reps we spoke to were very helpful and pleasant. A most enjoyable transaction. Thank you!

Goedeker’s price is good. However, my first order from them didn't work out. It was an induction cooktop and I waited for it, but it was sold out. Finally, I decided that I didn’t care to wait so I ordered the gas one. Everything was smooth except when I wanted to get a price on a refrigerator. They were right on the spot with the first two appliances and I would always have an email the next morning. But this time, I never heard a word from them. Other than that, we’re satisfied. It’s what I was looking for and we haven’t had any issues with it and hopefully, we won’t.

There was some issue with their third party who processes credit card payments. Not a denial from my credit card, and Goedeker's did not follow up to get to the bottom of it. Nobody contacted me. By the time I called to find out where my cooktop was, I found out my entire order had never been processed and nobody called me. It could have been straightened out if they did. This was a giant hole in their customer service and I had to wait a very long time. I asked if they could expedite delivery and they said NO. The did however give me white glove delivery at no extra charge.

I was searching online for a grey chair with diamond accents and acrylic legs and Goedeker’s popped up and they had exactly what I was looking for. The item was really beautiful. I also looked at the reviews and it was a legit site. It wasn’t like some scam-ups that would take your money and never send you anything. So I bought the items and it came really quickly with everything that I needed. Also, they’re very easy to assemble considering I can do it myself without any tools. It was a lovely experience. Goedeker's really has great quality items at affordable prices and really great service and delivery.

Gas Black 49cc Mini Chopper - My 10 year old niece has been shopping these for a year. She finally talked me into getting her this for Christmas. Because I am a coupon, bargain shopper she was able to show me that this was the best price I was going to get. I ordered it for her saying we will see what happens. From start to finish Goedeker's kept me updated on my order and it arrived earlier than expected. She loves it and when I asked her how many stars she said 5.

I bought new appliances from Goedeker's. I was told I had a warranty on the appliances. Out of 5 appliances the oven and the dishwasher failed the first year. I called them several times for a warrant repair and just got a runaround and no repairs. I think they are a dishonest company and need to be sanctioned for fraud.

Happy with your company, however, there are some marks on the left side door of my new Samsung French Door fridge and I can't seem to get them off. It was only just installed as my kitchen is still not finished. The range and microwave are okay but I don't know what the dishwasher is like since it hasn't been installed yet. Hopefully, it will be unboxed and installed this week. Do you have any recommendations for the type of cleaner I need to get these marks off. It is just so annoying that in today's world nothing comes without issues. I don't know if these marks will show up in a photograph but I will ask my contractor to take a photo and email it to your customer service department.

I have purchased two items from Goedeker’s in the last several months... a good experience both times. While the first item, a buffet, arrived in very short order ( in perfect condition), the refrigerator I bought took a very long time to arrive. I saved so much money that it was worth it.

I’ve actually called and email to make a complaint and have yet to hear from anyone. On the day of delivery the helpers bringing in my refrigerator scratched the side of the fridge by slamming the door on it. They left the box outside my front door which I found interesting. When taking the plastic off I noticed a dent right above the ice and water dispenser. I was not pleased at all. I would love for someone to contact me for this inconvenience!!!

Goedeker's had the best item that I was looking for which fit the description, especially the color, that I was trying to match in my head. There were other retailers that have similar to it, but Goedeker's price was $60 cheaper. Their online ordering process was easy too, and they stood behind everything they said. The product was assembled, painted, and shipped promptly. It was delivered in excellent shape. All the parts were there, easy to assemble, and the instructions were well-written. I have put it together by myself.

I ordered drawer from Goedeker's and it came completely damaged with a buncha chips on it and the drawers will not pull out without brute force. Under their return policy I have 30 days to return it, but they will charge me $188 for shipping, and won't pay for shipping back which probably cost another $188 and required insurance to insure their defective product. Not to mention it would be in their "discretion" to see if they want to refund anything if it's not shipped back in top condition (but they shipped me a defective product!). Their money back guarantee is totally false.

We ordered new furniture with the promise of delivery in a few weeks. Turned into months... Canceled orders, re-orders, poor delivery. Customer service was bad other than one agent who actually knew what he was doing and helped finally get some clarity. But they have no accountability for shipping nor any with their suppliers. Just an "Oh well... Wish we could do something". Well they couldn't nor did they. Not even a "Hey, here's 10% off next order". Nothing. We wound up waiting almost 3 months. Pretty ridiculous. And when we decided to cancel part of the order, miraculously… Read more.

Goedeker’s came up on my search engine when shopping online for a breakfast nook and I liked the product that I saw. We ordered the Sasha White Coffee Nook 3-piece set online and it was at my front door before I knew it. It was a great shipping. It has been together for a month when we put it in the kitchen area and it is of quality good.

I had a horrible experience with Goedeker's. I ordered a stove that cost $500 and ended up being charged $800! Goedeker's order website had processed TWO (duplicate) orders instead of one, for exactly the same stove. I called as soon as I noticed two slightly different order numbers and they told me both orders were processed a few minutes from each other and were already shipped. They refunded the duplicate $500 stove, but charged me $300 for shipping it back! This has never happened to me and I was extremely disappointed with the fact that there seems to be no quality control at Goedeker's sales website for a bug that caused 2 exact orders being processed within minutes.

I was doing some online searching for price comparing for some tables and Goedeker’s came up in the search engine. Their price was about 10% less compared to other places. I ordered a weathered chestnut five-piece bar set from Goedeker’s, but we were a little confused as far as the shipment. When I looked at the site originally, the table set would ship within two weeks, but we didn’t get the furniture for between six to eight weeks because when we made the order, it was backlogged.

I was looking for the Simmons double loveseat that matched the recliner that I have. Goedeker's was the only one that had it. Finding that product was easy, but it took almost two months to get it delivered to me. That was my big problem with it. Goedeker's said that they've already shipped it and that the unit was coming down to a shipper in Miami but I didn’t hear a word from them until I contacted them and asked them where my order was. They then told me that they'd contact me once the unit was delivered. The next thing I knew, the loveseat was at my house.

We were interested in purchasing a number of kitchen appliances at one time including a refrigerator, double wall oven, & dishwasher. We were given one price, which we accepted. Then when they came out with the contracts, the price was $1000 higher than what we were quoted. They refused to change the price back to what we were quoted, and they were extremely rude and unprofessional. They were insulting to both my wife and I, while using obscene language. They love to hide behind their favorite facade, of how they're "closed on Sunday to honor the lord's day". Please! It's nothing but a phony masquerade. There's nothing holy nor "Christian", with regard to how those who work for this company pose themselves.

Delivery took over a month from the order date. No communication whatsoever during the 35 days it took for my oven to arrive. Delivery company was awful. Blew me off after I took off work to be home and showed up hours late when it did arrive.

Ordered a GE Monogram ZEB1227SLSS microwave oven. A black and stainless steel countertop microwave oven. We received a black microwave that wasn't a Monogram. Model No. on the microwave didn't even match the Model No. on their invoice. Mistakes happen. Did they own the problem? No. They insisted that I jump through hoops to resolve the problem they created. They demanded I send pictures, provide a written explanation, and return the microwave before they would make it right. A gosh darn absurd experience. Just know if you order something and it isn't right the problem will be yours. All yours.

I had a table purchased at Goedeker's. Their website is nice. It's user-friendly too. In addition to that, the quality of the table is good.

I purchased 2 nightstands for my master bedroom. The first nightstand was delivered a month after I have placed the order. When I finally received the nightstand, the item came damaged. But since I waited so long for the item, I decided to keep it since the damage was on the bottom of the nightstand (wood was splitting open). I received the 2nd nightstand a week or so later and as soon as I opened the box, the nightstand was broken in multiple pieces. I called customer service right away and they said they couldn't administer a return until they got the photo of the damaged product. I told them I would send the picture but asked them to process the return immediately.

DO NOT ORDER FROM THIS PLACE. They advertise lowest price but their follow through and customer service is terrible. Not worth the hassle. I ordered a dresser and nightstand. About two weeks later I call to find out what's going on with my order and they tell me that the nightstand is on backorder. No one called me at any moment to notify me that this was the case. I asked to cancel my order and they charged me $180. I talked to the manager and a few different customer service staff and everyone said different things and gave me the runaround. Not to mention the "manager" Adam hung up on me. They preferred to charge me $180 instead of making things right and keeping my business. Read the fine print. They make sure to cover themselves on everything. I'm not surprised they have such small print and confusing return policies after what I went through. I'm sure this happens a lot.

Purchased a picture frame from them and it was completely damaged. The box was not marked Fragile, Handle with Care Glass. When received came in a million pieces. Took photos and sent to them still no resolution. They want to send us replacement parts, what replacement parts are you going to send if picture frame and glass is completely destroyed. Are you kidding me. We will never buy anything from these people again.

Hello! After deep search for online appliance shopping, I find out the here you get best price and service, and a large inventory to this company. I got my LuxCare 4.4 Cu. Ft. Island White Stackable Front Load Washer With Steam Cycle - Energy Star Electrolux-EFLS617SIW - with lower price than BestBuy or Home Depot or Lowe's or Sears - Amazon - etc, and are tax-free Buy with confidence!!!

I purchased kitchen suites, stove, dishwasher, icebox freezer, and then an additional icebox from Goedeker's. I went with them due to a friend's reference, looking at her product, and then also looking at the product that Goedeker's had to offer, as well as price, delivery and warranties. I made the purchase online four months ago, and although I'm not a computer or online savvy, the purchasing process was very easy. Any sales associate that I had to speak to on the phone was very courteous and helpful. Everything was delivered to me. It was a very convenient and great experience. People should not shop anywhere else. Instead, they should go straight online and visit Goedeker’s.

My dining table came damaged, but they are refusing to replace it because I failed to notify the damage within 48 hours of delivery as I was traveling abroad (I notified them about a week from delivery), even though the damage was none of my fault.

I ordered a refrigerator from these folks and they have repeatedly sent me emails delaying the shipment from one month to another and then another. It has been 3 months, I finally ordered the same product this weekend from Home Depot for less money and it will arrive in two days. BEWARE!!!

Be forewarned that if you buy something from Goedeker's and return it, you will pay for shipping twice. I purchased a pair of wooden candle holders for $168.98, which were advertised as "free shipping". I am sending the candle holders back (never removed from box) because they were much larger than expected. Goedekers says they will refund me only $135.24, after deducting $32.74 for their original shipping cost! That is not "free shipping". Now I have to pay return shipping, which cost me $64.60. So in short I lost $97.34 for ordering something I did not keep. I won't be back!

I was looking for something and I saw Goedeker's online. I ordered the item from them online, but the product that I got was cheaply made and it didn't have good instructions in putting it together. Then, since I didn't want white which doesn't work with my stuff, I painted it because it only comes in white. But other than that, the item arrived on time.

From order to delivery, Goedeker's was amazing. The team was great to work with keeping you up to date at every stage, even more so when helping to resolve an issue with a manufacturer defect. Definitely the place to go to for great service.

I purchased a couch online on Goedeker's. The process was easy and straightforward. I called and my interaction with the reps was short and fine but I felt like they were trying to get off the phone quickly. But overall, I am happy with the quality of the couch.

Beautiful Dresser! It is perfect in our bedroom. Also easy to assemble. It arrived to the house earlier than expected. The dresser is excellent quality. Love how it fits with our other furniture. I would definitely order from Goedeker's again.

Extremely poor customer service. I bought several KitchenAid appliances from them. A combination oven arrived with damage twice. The second time they offered an allowance and extended warranty so I would not refuse delivery. However, once I didn't refuse they simply made a warranty claim on my behalf without my authorization. By now it's been 2.5 months since I purchased the oven and they keep wasting my time with nonsensical communications that ignore our prior exchanges. They do not intend to offer the allowance or warranty at this point. Save yourself time and frustration. Shop elsewhere.

Overall I have been impressed with the customer service I received. This was my first experience with Goedeker's and everyone who helped me when I called about my order was helpful, polite, efficient and accommodating. I only gave 3 stars because unfortunately, the bathroom vanity I ordered was on backorder. There was no other company I found that could supply that particular vanity either. It was out of stock everywhere so I don't fault Goedeker's for that. The price was not the absolute lowest, but lower than most by about $150. I would do business with this company again.

We love our new end tables. They are high quality & beautiful. We wanted ones with storage & these are perfect. We ordered online (I was a little nervous) & they were here in one week. My only concern was they were left in my driveway (very heavy); no one signed for them, even though I was home at the time.

First of all, it took over a week for my items to even ship out from the warehouse. I don't know if this product is something that's made "on demand" but I feel with today's technology, that is slow to ship. I believe it took many more days to actually receive them. And when I did receive them, I was horribly disappointed to see that they were shipped bare, with only one end of a set partially enclosed with cardboard. The entire length of rail plus the other ends were left exposed, and because of this, they arrived severely scratched, dinged and gouged, looking NOTHING like a brand new purchase. I don't know why they were not fully boxed or wrapped to protect them during shipping.

The insurance company that handles Goedeker’s 10 years warranty is terrible. My experience with this insurance company was horrible. It took me over a month to get my stove repaired with all the running around they gave me. I love my stove and I got a great deal through Goedeker’s.

I purchased an Ashley furniture dresser online from Goedeker's and had a good experience when ordering. They called me and asked what day was available. Though we ended up having to reschedule the delivery due to some issue, it was fine. The price was still a little low for the quality of dresser that I got. Using Goedeker's is a fast and easy way to get furniture.

Purchased new appliances for a Harvey affected home in Houston. found out after we installed gas cooktop that it wouldn't work. Packaging had been lost. Asked if I could exchange cooktop for an electric, but due to construction delays versus when I placed the ordered, they refused to honor an exchange. On same order, a dishwasher w/ motor not working was delivered. I was directed to manufacturer immediately without offer of help. Think twice about ordering online from these people. I won't do it again.

I do not recommend this company to anyone! I ordered nearly $10k worth of appliances from Goedeker's in April 2018. Fast forward to when we finally received them... The wine fridge that we ordered was damaged on arrival. The outer packaging was fine but it looks like it got dropped and has resulting damage in 3 places. I emailed the company per their policy within hours of receiving the fridge. I then fought with them for months to get them to honor their policies, which they refused to do. They are impossible to communicate with as voicemails and emails are left unreturned. I have never experienced such horrible service, which is very disheartening. I will NEVER do business with Goedeker's again. Overall, their prices were a little cheaper and we didn't have to pay sales tax but if I had to do it all over again, I would pay a little more for a company to stand behind their products and their policies.

On 9/7 I purchased a loveseat recliner and sofa set from Goedeker's and had a set delivery for 9/20 on 9/20 they said two pieces was there but was waiting on third piece so needless to say that never happened. On 10/15 I received a bill saying my credit card had been charged full price and my bill was due for something I had never received. So then I called Goedeker's and asked how am I being charged for something I don't have and was told once I make the purchase the card is charged and basically I have no choice but to pay in wait. On 10/15 she gave me the delivery companies telephone number to check up with them on location of the furniture something that they should be doing.

First off: the product I bought from them IS cheaper (by about 15%, or $200) than any other reputable place at the time of purchase. The product I bought was a Whirlpool Refrigerator (French Door). Then, it's all bad. This is the worst company to do business with. They literally Bait & Wait. My order was placed 6/14 - they didn't ship until about 3 months later! On top of that, when you contact them, they'd tell you "it's loading to the truck RIGHT NOW" - lies. Not shipped until another 2 weeks later. They also promise to cover costs for indoor delivery - lies. I had to pay $60 extra cash to it delivered inside. Lastly: the product had quite a few dents on the side. Not affecting function but as a new product costing $1500+, I think it wasn't acceptable. I emailed them and they don't even reply to me.

The warranty was confusing. The second agent corrected the confusion and gave us the price we were originally agreed on. Both agents were professional and I would buy again from Goedeker's and recommend them to others.

Received the TV Stand prior to heading out of town. Checked the packaging over prior to leaving and did not see any damage. Planned to open and assembly once I returned. Upon returning home, I began to open the box and saw a hole in the box that had been hidden underneath the stretch wrap. The hole looked to be from a forklift fork. This event that caused the hole appeared to shift everything around and had damaged a majority of the pieces in the process. Since I had missed the 48 hour window, I could not get a full new TV stand shipped to replace the damaged one. Thus, I had to tally up all of the damaged pieces to get replacements, which I am still in waiting on a month later. My belief for a better customer experience would have been to replace the entire TV Stand since the pictures I submitted showed that it was still in the box.

Recently switched an all electric double oven range to a KitchenAid dual fuel range from Goedeker's. Their online service goes above and beyond to ensure customer satisfaction. The transaction was perfect. I will buy again from this first-rate retailer. 100% satisfaction!!!

WARNING: CROOKED RETURN POLICY... Bought a Whirlpool stove on 4th of July 2018. The stove was delivered damaged... It's been 3 1/2 months and they WILL NOT Replace It... ADAM ** from Goedeker's promised to replace the damaged stove but recanted his promise 2 months later. He is a LIAR and won't return my calls. I've left numerous voicemails & many emails, NO RESPONSE! Now they won't even replace the damaged part. NO refund, NO replacement, NO repair. 3 Months trying to get this resolved but they have been non-responsive and elusive. I'm stuck with a damaged stove!!!, DO NOT BUY from this GOEDEKER'S. They use a DISHONEST 48-HOUR RETURN POLICY to screw you over.

I had an item on order from Moe’s, but they had put me off for two months, delivery-wise. They told me they were gonna deliver, but they didn’t, so I finally canceled that order and went with Goedeker’s. Purchasing the four-door refrigerator with Goedeker’s was great and they beat the price of other companies. I called in and talked to somebody and my interaction with the rep was great. They scheduled the delivery. However, during the delivery, I didn’t get a notification 30 minutes out. I knew that they were coming that day but not exactly the window. I got a call when the delivery person was at my driveway and I was at work, so it was a bit of a hiccup. But the gentleman that was driving was very kind and very nice when I got there and he helped me out and went over and above. The quality of the appliance is good and the cost is fine. I’ve told a couple of people about Goedeker’s and have recommended them.

I liked Goedeker’s furniture style and I bought a king-size bed from them. I did it by phone and had an amazing experience with the lady that helped me. She was very clear in everything and she helped me out to solve all of my questions. Originally, she told me that the delivery was gonna take between two and three weeks. I was gonna be out of town, so we scheduled it one week ahead just to skip my time out of town. But it reached a lot of time before the schedule, so I had to schedule the pick-up myself. And when I opened one of the boxes, it smelled funny, like it had a lot of moisture and was kept in a close location. Other than that, it is a good quality bed.

Extremely poor customer service. The GE cooktop was defective, I called & spoke to customer service & was told to send in a picture of the serial #. I did that & was told my order was 32 days ago (2 days passed) so denied my exchange.

I bought a bookcase and a desk from Goedeker’s. When I was looking up the bookcase, Goedeker’s was one of the cheaper ones that I found so I went with them. Ordering online was easy and the products have very good quality. Everything was great with my experience with Goedeker’s.

We purchased the 20'' stove for our new efficiency apartment which was just finished October 5. The builder installed the stove and the original boxes were hauled off. My husband went to try out the new stove today and it does not work!! Now we have to figure out what to do.

Goedeker's had what I was looking for so I ordered from them and the process was fine. We scheduled a delivery and the team brought it in and they were great. The furniture got here on time, which was what I expected, and it is good quality. I would recommend Godeker's.

I would definitely recommend Goedeker's. My brother told me about them and I ordered a washer and dryer from them a few years ago before this latest purchase. It was a good experience I had with them last time. It was straightforward and with better price rate, and that attracted me. So, based on my first experience with them, I came back and bought a dishwasher. I ordered it online and doing that was easy. The delivery was made on time and as I expected. We had done a little shopping around beforehand, so I knew that was the dishwasher I wanted. The quality of the product that I got is good and it has been performing well.

Goedeker's will not stand behind the products they sell. I received a defective recliner. It had a broken piece inside the back. There was no "visible" damage when I received chair. However, after a couple weeks of use, it became very obvious something was wrong and the chair soon became unusable. After months of attempting to get a resolution, Goedeker's stated the internal damage was probably due to shipping damage and since I didn't report it within 48 hours of receiving the product, they can't do anything about it. I explained that there was no visible damage to report at the time I received it and that it took a few weeks of use for it to become obvious. They still would not offer any assistance. So now I'm stuck with a chaise lounge recliner that is unusable sitting in the corner of my living room. This has definitely been the worst online purchase experience ever! Also, don't believe their "philosophy" that they state on their website. It's just a sale's pitch.

Quick delivery and excellent price. The refrigerator came without any damage. Previously purchased Toto toilets with washlets and found best price on this site. Also smooth and quick delivery without any damage to goods. Very easy site to navigate and order placement.

KitchenAid refrigerator & double oven. This is latest of other purchases I have made with Goedekers. Candidly, I made these purchases after research to find the best prices for high end appliances that are to be installed in a new home under construction. Cannot say enough about the competitive price, excellent communication & delivery without issue and on time as advised. Thank you!!

When doing a complete remodel in my home, I needed all new appliances. My interior designer suggested Goedeker's. I had shopped the big box stores and found their prices to be to lowest. No delivery charge and no tax, that was a huge savings right there. The representative on the phone was great, she walked me through the whole transaction and selections. I didn't need to take delivery for some time and they held my order and my pricing for almost three months. Upon delivery it was fast and on time and no damages. I would most certainly tell anybody to use them, it was a great experience and I am enjoying my new appliances.

It has been 2 months since I placed my order. I’ve been told weekly that it has shipped, that the delivery is scheduled, that someone will contact me and here we are still with no order. I've reached out to customer service but they have no resolution. I am deeply disappointed.

I purchased through the Goedeker’s Website a Sunset Oak Selections Light Oak Drop Leaf 3-Piece Dining Set with Arrowback Chairs. It was delivered damaged. I reported it damaged to their customer service department. After the initial contact there was no response to my multiple emails; there were no returned phone calls. This necessitated a personal visit to the store (I happen to live in the St. Louis area). I finally got the damaged table out of my apartment and a new table ordered. It came damaged. After more struggle with customer service including non-answered emails and not-returned phone calls I ended up repairing the table myself.

Sales team was helpful and informative. Updated our information quickly when a correction was made. Our order arrived in a timely manner and we were able to coordinate a smooth delivery. I would definitely order from Goedeker's again and recommend to others.

I was skeptical of buying a refrigerator online but the whole process was simple and easy. The price was excellent and the delivery was on time and painless. I will buy from them again in the future and would highly recommend them to anyone.

My wife loves her Speed Queen washer. There are so many different options from which to choose just the right cycle for the items you are washing that it makes wash time an actual pleasure. You get the kind of wash you want. Our clothes come out clean without being battered and tangled by the typical central agitator other machines have. Thank you.

In our previous purchases through Goedeker's, we liked the service, the price and the speed of delivery. It was a good way to buy appliances. So, we went back and purchased again through them. This time, we got a dishwasher and ordering it online was quick, clear, and very easy. The item was delivered in good shape. We like KitchenAid appliances and we like the product that we got. It is working great.

GOEDEKER'S WILL STEAL YOUR MONEY. I ordered 3 tables from this company in August. Two of them were broken. The customer service told me to send them back. Now they say that they will not refund me because they are broken. AFTER they already received the item back. So they took my money and the products. Worst company and customer service liars that I have ever dealt with.

I have made three separate purchases from Goedeker's. Each time flawless customer service and great prices. GE slide-in stove, and two sets of washer dryers, for my two homes. I will happily recommend this firm to my friends and work colleagues.

I was charged $79.99 for shipping on a refrigerator. Shipping should be refunded. I refused delivery of the appliance. It was too deep for my cubby. The salesman misinformed me. He told me that it was 32.5 inches and ended up being 35.5 inches. Their policy is free shipping to the curb and $79.99 to deliver into the house. We measured BEFORE the appliance was taken off the truck so I refused delivery. I should not have been charged for the delivery since it never left the truck. Their policy tricks you into to thinking that the delivery is free unless the item is brought into the house. They are sneaky and tricky. I would not buy from them again. I want a refund.

I received my cooktop quickly. It's still in the box because we are in the middle of the remodel. I am excited to unpack and start cooking on it. It has a griddle and a wok grill that were part of the reason I went with this model.

I ordered the Five Star range top. I am extremely happy with the service I received at Goedeker's. My range top was on backorder but the company checked in with me frequently to update me on ship dates. Thanks so very much!

Goedekers sold me a damaged loveseat for $769.00 and refused to replace or refund. To return the chair to them, they will charge me $350. Don't buy from them. Go to your local store and buy even if it cost a little bit more. I'm stuck with a ripped loveseat.

We had a great experience with your company. Everything from ordering online to the shipping company holding our order to delivery. The only thing I wish I would have known was that the inside of the dishwasher was not completely stainless steel. I was disappointed but had to come to terms that regardless, it will still clean my dishes. But I do wish that has been in the description. I still would highly recommend Goedeker's.

I ordered 4 bar height chairs. Very good quality and the best price I could find. Delivery was very quick and the communication about the status of the order was excellent. Deliver came via a carrier with a semi-truck. Worked ok for us but depending on where you live could be an issue. I was expecting UPS /FedEx etc. They did call me and tell me they were on the way. That was good.

Our counter-depth JennAir went kaput and we had to find a replacement fridge quickly. Goedeker's was one of the few places that had units that were of the (very limited) size we needed. What I truly appreciated was the customer service over the phone. The agent was kind, knowledgeable and thorough. The price was, I feel, the best available. What was even better was that the unit was delivered a couple weeks earlier than we expected! I will definitely refer to them when we have to replace other appliances!

We have used Goedeker's a couple time and both time we were very happy about our savings and products. 1st order went very easy and pain free. 2nd order was a little rocky. We order over 5000 in appliances which would have costed over 7000 at our local dealer. The microwave had a dent in the door and the oven completely didn’t work. The oven was backordered in the first place so we decided to have a repairman fix it. It was a bad circuit board. Bad luck I guess. All was covered under factory warranty and it was repaired within 3 week of installing the oven. The microwave took almost a month but Goedeker's sent us a brand new door and I installed it with ease. It took Goedeker's almost 3 weeks to reply to emails and phone calls regarding the door. But all was replaced with no added charge to me. I still recommend this company to all of our friends.

The ordering and delivery was quick and perfect. They were professional and courteous in all my dealings with them. They were easy going and accommodating. I appreciate the quality of their products and the descriptions on their website. Overall top notch.

I was not sure about ordering a refrigerator online. I was completely happy with my purchase and the level of customer service. Each time I had a question they quickly and efficiently answered. I would definitely order from them again.

Very pleased with the service and pricing. My refrigerator showed up free of dings and scratches. I did had to call customer service and (Latosha) I hope I spelled it right, was super helpful. The trucking company could use a little more communication with the customer but besides that I'm happy. Thanks.

The order went through great. The desk was amazing and easy to assemble. The only complaint that I have at all is that delivery was delayed multiple times. It was handled very professionally and update e-mailed were sent and I really appreciate that.

I have used Goedeker's to furnish three kitchens now, all with great success. One of the units was damaged during shipping. I took pictures once I opened the box and rejected that piece of equipment. Few phone calls later and the new unit was on the way. Replacement unit arrived within a few days with no issues. I have been using them since 2011 and plan to continue.

No complaints on the dishwasher or the ordering process. Got it exactly on time. Will definitely come back to shop for other stuff in the future, save hundreds compared elsewhere. We were scared when placing the order since it was almost $1,500.

Maytag Maxima washing machine #MHW5500FW - We are so pleased with the washer and the service and the delivery men. They were very helpful. This is the second appliance we purchased with you and at some point in the future we will need a new dishwasher and we will buy it from you!

Very happy with the ordering process, shipment undamaged, and the product fit into the opening under my kitchen counter perfectly! It works great and looks very nice. Impressed with the way it has enhanced my kitchen overall appearance. Thanks for the service you provided!

The delivery was fast and I was kept well informed throughout the whole process. Love the refrigerators. Decided to buy 2 units. Will definitely order from again. Would love to get more information about the warranty that we purchased. Did not receive any details.

Our refrigerator was delivered damaged. The representative from your company wasn't returning her emails. We found out she had left the company. After several attempts to contact the company we then came to an agreed upon a solution with our next customer service rep Lisa but we haven't received any compensation for the damage. The issue of the damage hasn't not been addressed. I sent another email just addressed to customer and haven't heard anything. Also our Whirlpool rebate came as 49 dollars instead of your advertised 75 dollars.

Hallway bench with storage. This bench was well built and the wood substantial where it needs to be, very attractive and holds the dog harness and leash in one compartment, the dog food and treats in the other two. The area now looks organized! Very happy with the purchase.

Could not be more pleased! I had actually never heard of Goedeker's before. I chose the model trash compactor I wanted then went in search of the best price online. I came across Goedeker's, whose price was significantly lower than everyone else's, read their reviews, and decided to give them a try. I now have a new go-to company for appliances. Customer service experience was exceptional!

Excellent service. I have already recommended them to a friend. Price was good and delivery was quick. They kept me informed on when my order would be delivered. Thanks for good customer service which is hard to find these days.

Delivery was on time and professional. Love my new Whirlpool refrigerator. I will and have recommended to friends. I could not be more satisfied. I have ordered appliances in the past. Even had a refrigerator sent to my daughter. Thank you!

Steve Goedeker does not care. I've been sleeping on the floor since 8/3/18. Horrific customer service. They shipped my order all over the United States. Now it's at THEIR warehouse and are sitting on it. They changed my order because they were out of stock. Promised I would get the replacement faster. Not true.

I received excellent speedy service from Lisa ** while assisting me with damaged product recently purchased. I got immediate response even though it was the weekend. By the time Monday came around my issue was taken care of. Excellent service, will definitely be purchasing more items for my remodel. Thanks!

I ordered some lamps that were in backorder and expected to take some time to arrive. It took a couple months but the customer service department kept me updated the whole time. They arrived damaged but Brittany was able to get a replacement out to us within a week. Amazing service! Thank you Brittany!

Ordered bed frame August 4th and yet to receive. Expected ship date August 21st per email sent by your company. I have sent several emails and called regarding status and still no date and no bed. When can we expect our bed to be delivered?

I just installed my new Whirlpool fridge and hope to have many great years of service with it; the purchase and delivery process was very good. No problems. I have bought before from Goedeker's and it has always been a good experience. Thanks a lot.

Goedeker's has the best price. The price was lower than Costco on the Whirlpool range and Maytag dishwasher I purchased. Shipping was great and free. No sales tax out of state. I will look here first for any appliance purchase.

I have never purchased large appliances online, nor did I ever think I would. I had done some shopping around and a friend recommended Goedeker’s. Longtime Christian business, I liked the sound of that! I had a question about a gas range which I sent by email, I had the answer the next day. I had other questions regarding hood vents and drawer microwaves, so I called. I received very helpful info about both. Customer service seems to be a lost art, but not with this company! I cannot rate the specific products yet as they have not been installed. Hopefully soon! I can say that the delivery company (A & M) they use in my area was also great! Friendly, patient service from them as well.

Price was good. Delivery was great. Time frame was accurate on order. I certainly will recommend your company to my friends. This is our first order and I plan to check your product every time I need something new. Brand appliances are of the best brands recommended by consumer reports.

I got a dishwasher from Goedeker's. I liked its cost. I ordered it online and the process was really easy. Goedeker's site was very user-friendly. The delivery was a piece of cake and the delivery guys were very friendly. Everything was great. Goedeker's does a great job. You should order stuff from there.

We are very pleased with the service we received from Goedeker’s. Our appliances were excellently priced and arrived intact. The customer service was wonderful. I felt cared about, with my concerns addressed adequately. One item was out of stock, and I received weekly shipping updates. Eventually, it came sooner than their last anticipated date. You get a great email and texts to confirm delivery times from a very polite delivery company that went above and beyond. My only recommendation is that a delay by the manufacturer needs to be addressed more clearly so that Goedeker’s knows more accurate information. LG held up our order for at least 4 weeks.

I like Goedeker's price. I ordered an item online and it was very easy. I was a little nervous when they gave me the process of checking everything and they said, “Once you sign off on it, the shipper can’t be held liable after that.” But everything went very smoothly without any hiccups at all.

Bought a bedroom set from Goedeker's, after it taking a month to get we opened the first two night stands, one of the drawers would not close properly which was clearly not from shipping, although I signed the shipping papers "not inspected" as the Goedeker's website states to do, when I called to discuss the issue with the item I was met with attitude, rudeness and essentially an overall tone of "too bad".

I absolutely love these stools! The fabric, style and details are superb, but they were extremely difficult to assemble. We ended up damaging them a bit, but were able to fix them without the hassle of returning them. Thank You!

Very happy with out purchase. Got the range we wanted at a savings and in a timely manner. Was kept well informed on delivery status. Delivery came as promised and shipper opened box in my presence to confirm that there was no damage.

Ordered a sixty five inch freestanding soaking tub; arrived when I wanted it (two days later than shipper was ready to deliver) in top top shape. Great handoff between vendor, shipper, customer! Shipper (crew of 2) brought it inside the house. Looks great! Not installed yet as tub is staged for installation by contractor.

We were extremely happy to find our new patio furniture at a lower price than the big chain stores. Then to top it off, the furniture was delivered in less than 5 days!! I will definitely be recommending this store to family and friends!

Price and quality of service was second to none. Was kept very well informed through the entire process. The delivery was right on time, and everyone involved was professional and friendly. Was a very pleasant experience, and I have already recommended you to my friends.

Very helpful with warranty and purchase of the replacement. The only thing I need to follow up with is we were supposed to get a $250 check from the warranty company for lost food. As of yet, we have not. I will continue to recommend to people. Thank you for the great service.

Very pleased with price, delivery, and C.S. keeping me informed. I did have a problem with showing the shipping damage pictures to C.S. but, got it all worked out. Tiffany was really great handling my problem! Overall very happy! I will recommend Goedeker's to anyone wanting to buy appliances!

Goedeker's is the worst company that I've ever dealt with in regards to customer service. I just received my appliance order (August 28, 2018), but I placed the order on July 13, 2018. Several of my items from the order were backordered, which is understandable, even though the items I ordered did not show "BACKORDERED" on the website when I ordered. Small mishap, but whatever. Due to the time constraints of the backordered items, I tried to change my order to similar items that showed "QUICK SHIP" on their website. Unfortunately, you can't modify or cancel your order through the Goedeker's website, so I tried to contact their customer service via email. This exercise proved to be a TREMENDOUS waste of time.

We got a complete kitchen appliance package that includes a refrigerator, a dishwasher, a dual-fuel stove, and a microwave oven from Goedeker's. They had everything we wanted, and we could get it delivered at one whack, and there wasn't a lot of wait time. Goedeker's website was fairly user-friendly. They got so many products that sometimes it gets tripped up. They have such a huge amount of data on their website. I did everything online, but I also called and spoke to one of the call-takers. I just wanted to make sure there were no errors in the order. Everything was great. There were no lies and everything that was said happened.

Product came as described. It arrived in Perfect condition. The Shipping took a little longer than I’m used to (almost 2 weeks) since I always order everything off Amazon Prime, but overall great experience. There are 2 sizes to the breakfast books that these cushions go to. Make sure you know you have the correct size for this one. Otherwise the center piece will be too large for your nook. Check your measurements before ordering.

I was looking for a specific appliance and I found them online from Goedeker's. They also had the best price. Their ordering process was easy and I bought a gas range and a dishwasher. They shipped it quickly and I got it sooner than I expected. The quality of the items is good. Buying an appliance online can be a little tricky, but it was all good for me. Goedeker's exceeded my expectations.

My wife was doing some research on some furniture and on a certain chair she was looking for. She found the chair on the internet and Goedeker's was the one that had it. I purchased four rush-bottomed chairs from them and their online ordering process was simple. Then the chairs came in through FedEx and the quality of the items we received was great. But for two of the chairs that came in, the front expanders weren't drilled on the ends for the screws to go in, so my wife dealt with the customer service on that. It was the second time around before we got what we needed on that, but they took care of us and we were happy about that. Overall, everything was great and we were well pleased with our experience with Goedeker's.

After ordering and paying for a combo and expensive Bosch Washer/Dryer, we discovered upon opening the boxes that the washer has a huge gash in it. When I sent photos and documentation to Goedeker's customer service, they simply replied I should have examined on the spot. But we all know this is the standard scapegoat reply when a business doesn’t want to take any responsibility that they should have for a consumer. I didn’t even ask for a replacement, but was willing to take a slight refund. Who really can examine 2 huge boxes on the street, when they need to be kept intact until the installation?

Kitchenaid Dual Duel Range - Latasha was an excellent sales representative. Very responsive and followed up with me as my order was in two parts. The pricing was very good and the description of the products on the website were very detailed and accurate. Delivery was smooth and driver very courteous and helpful.

Hotpoint washer is good. Great price. My experience with the sofa sectional I purchased last year is a totally different experience. The guys who delivered it, saw the rip in the material, noted it on their paperwork. The process to get it repaired is ridiculous. I was asked to take pictures, email them. I did this 3 or 4 times, sent pictures, was told they did not get them (even though I bcc my address) and the pictures came with my email. I was concerned to purchase another product.

I am very happy with my purchase. The delivery time was good. I think that it was a very good price. This Cd unit is a beautiful piece of furniture. It looks like it cost more than it did. I would definitely recommend this cd unit.

Great prices, very good service. Highly recommend, will use again. White glove treatment was great. Would use again if I had the need for appliances. This the second time I have been a customer. Very pleased.

They made everything easy - from the online order, to payment, to delivery! No one can believe the quality of the piece I ordered; all my friends want to know where I found it! I will definitely be ordering from Goedeker's again in the future! (See picture of black/wood loveseat)

We live in a very remote area and your service was wonderful!! I would recommend doing business with you to everyone. I paid a lot less for the item I order and it was the same item everyone else was selling.