Goedeker's Reviews

My order was taken for office furniture a month ago. My credit card was charged and I was given an order confirmation number. I received a notice a week or so ago that said my order was in route. Today, I was notified that the furniture that I ordered was not in-stock. The representative acted as though the company had done everything right. They were able to gain interest on the money I paid a month ago and still not provide the goods. I checked my credit card and no refund has been issued. The whole transaction in hindsight appears fraudulent. I wondered why the same furniture was about $800 more on another website. Now I know why. Some things are really too good to be true. Never again.

I'm always reluctant to purchase high dollar items online and have them shipped, but Goedeker's puts me at ease with their return policy and with their satisfaction guarantee. I've purchased a double oven and a cooktop from this site; not only were both appliances $300-400 less than anywhere else I could find, but they both work incredibly well. (I can preheat my oven in 5 minutes and boil a stock pot full of water in 2, and it makes my mother jealous.)

The item was on back order for a short time, but once in stock shipped very quickly. Arranging delivery time was very easy and the delivery company was friendly and helpful. My oven arrived in perfect condition and we are very happy with the entire experience.

I Googled the product I was looking for and Goedeker's was one of the retailers that came up. I purchased a headboard from them online and it was pretty easy. The delivery came earlier than I thought it would, so that was fine.

I ordered my appliances in April 2016. My experience with Goedeker's white glove delivery went as bad as possible. They showed up hours late for my delivery. They were supposed to be at my home between 2 and 6 pm, and showed up at 10 pm without a phone call. They then tried to leave my appliances in the garage and not bring them in the house. I explained that I paid extra and they had to bring them in. They gouged my wall and destroyed my stairway. When I pushed the refrigerator in the next morning I found large scratches in my brand new wood floor. I called Goedeker's the next day and was told that it was not their fault. They hire an outside company for delivery, therefore I have to deal with them.

I’m very upset with Goedeker's. I bought an electric cooktop. We were not at home for the delivery so I had to go there and pick it up. I called and asked but they could not come on the time I said and I had to wait for three days to pick it up. Their guy has to come three times and if he doesn’t see me, I can come and pick it up so it took longer than I thought. If they had a delivery system, I could request them to hold but they didn't. Also, they don’t know how to safely mail the stuff. The installation guy came and installed everything, then I figured out it was damaged. If I call them, they’ll just send me another new piece but they are not going to deliver it for free. If they’re not gonna do anything, I’m not gonna buy anything else from them in the future.

Firstly, people need to realize that this company is a deeply discounted retailer and with this there are some shortcomings. Think of Southwest airline. My delivery of appliances took more than two months which worked fine for me as my renovation was delayed. In between, I lost two really good rebates since I did not have a serial number to submit the paperwork. All appliances came. I was not there to receive the appliance with the concierge service but all seems to be fine. Hopefully, appliances will work once I plugged them next month but for now I am a satisfy customer. I just need to get the rebates in. The customer service is really good over the phone. They are patient and very thorough. I am not saying this because I was judge to leave reviews but they really try to help out the customer.

I bought a sofa and paid $49.00 for the "room of choice" delivery. When the sofa is delivered they wanted to charge me per step to take it to the second floor for a total of an additional $80.00. I told them I wanted to refuse the sofa but they said it would be $300.00 to ship it back. First time buyer with this company. Very bad experience.

Electrolux 'Combo' - Although the merchandise I ordered became on "Back Order" I received my delivery in time to receive a time sensitive Manufacturer's Rebate. I am Very Happy with Goedeker's for expediting my delivery just in time! THANK YOU Goedeker's!!

We ordered a new stove and it came and we love it. The only problem we had was the hose they sold as a connection to gas line was incomplete and I had to go to local hardware store to buy the complete and correct part to finish install. This cost additional money and time.

A friend first told me about Goedeker’s and we've already purchased from them a bunch of times. The cost in relation to the quality is very good, which is why we keep going back to Goedeker’s. And with the exception of the one that we're still having issues with, I feel good about the quality of our purchases. We had major issues with our most recent purchase. The freezer that we bought is still sitting in the middle of my living room after two months of not working. They have been out to fix it multiple times. They were supposed to come pick it up. It has been a nightmare. It's been frustrating, but at this point, we have been working with Goedeker’s and they're trying to get it resolved for us. I'm a little disappointed, but it's not totally their fault.

I ordered some garden chairs from Goedeker's online because of their price. It was easy to process and the delivery team dropped off the chairs on time. The chairs are durable and superb in quality. My experience has been pretty good in general.

One of my items was back ordered from the manufacturer and the service agents stayed touch giving me regular feedback on the status of my order. All items delivered in good condition by very professional and courteous delivery team. I was nervous about such a large online order; however, I got good pricing and excellent service.

I ordered a bedroom set for my son and the chest of drawers had a flaw in the finish so I called the salesman who was very helpful. He sent me replacement drawers. When they finally arrived, the drawers were missing all hardware including the rails on the side for putting them back into the chest. So then, they sent me the rails separately, expecting me to assemble them. Goedeker's blamed Ashley Furniture for all of this. In the end they gave me some money back for my hassle, but they won't be getting my business again.

I called to ensure item listed online was in stock and told it was. I went against my better judgement seeing bad reviews from others and made the order. Item was back ordered 3 months holding up construction. Entryway delivery wound up being a palette dropped in my driveway. Will not order again.

Order for gas stove was exceptionally well handled. The item was backordered and I was frequently contacted by email to inform me of the most current status. When the item was available it was shipped expeditiously and the delivery company was very courteous and helpful. The price at the time ordered was superior to all others and a great deal.

Our previous order (refrigerator on back order for 2 months) arrived about 6:00PM on a Friday just hours before we had to catch our plane. This order was coming Friday afternoon also, but I was assured they would be there before 3:30. By 4:15 we were starting to panic. So we called Goedeker's customer service. Fortunately for us Chelsea ** answered and not only got the shipment delivered but subsequently helped us out with 2 other problems. It's good to have your own personal CS specialist. :)

First time to Goedeker's and this team knocked it out of the park. Purchased a stainless steel double oven and saved $800 over other retailers. YEA...$800. How great is that? Now I can upgrade the microwave and take the wife out for a really nice dinner. Cheers to Goedeker's!!!

Happy with my sales rep. Felt the prices very good and rebates were great. Our contractor, Gary, let delivery men in as we were in MN. I paid for White Glove delivery but the men only unpacked half the boxes and left. I called your office and they gave me half of the delivery fee back so I could have Gary unpack as I needed my serial numbers for the rebate cutoff - I had waited over a month for delivery due to back order. I would recommend your company to anyone ordering appliances.

We ordered an LG dryer and were sent the wrong connections and were told that we could not exchange. So we were forced to buy another set of connections locally!

The dresser that I bought online from Geodeker's was cheap and has a good quality to it. It was very easy to order and we had it shipped to our home. Then we had someone in the house waiting for the delivery and it went okay.

One of my cooktop circles (burners?) that you cook on isn't working. Called Goedeker's and was very VEHEMENTLY denied my 10 yr major component warranty on the grounds that the cooktop of a range was not considered a major component. Hmmm. Condescending crooks at best.

I purchased a Samsung refrigerator from Goedeker's which was delivered last Sat that has NEVER worked. According to Goedeker's they are waiting to hear back from Samsung to see if they will exchange the fridge, I was told it could take from 48 to 72 hours. Diagnosis--sealed system is faulty, comparable to replacing the engine in a new car. It has been an entire week and NO decision!! Meantime I have a brand new non-working fridge!!

First time I used Goedeker's. I saved over $400 PLUS California sales tax and got a $300 REBATE! Took about 10 days to arrive and did not have to sit around all day waiting on the truck. They called about an hour away, drove home and they were waiting for me. Put the micro/oven in my garage and waited for the installer. If you have the time and want to save BIG money I highly recommend Goedeker's. It also helps if you do your homework, get local offers and be sure to have a model number ready when ordering.

I purchased a refrigerator and a stove from Goedeker's a year ago. I wanted a drop in stove, but by mistake I ordered a slide in stove. My fault. I had to pay return shipping of approx $400. But the stove was still slightly cheaper even after paying for return shipping. My refrigerator arrived perfect. I was a little worried because you have to inform Goedeker's if there are any problems with what you purchased within a few days and since my kitchen was not completed I really didn't want to unwrap the appliances. But it was perfect, no flaws or imperfections.

Keep telling us it will be coming in 7-10 days but still hasn't come and they already have my money. If I cancel, they said they would still charge my credit card a huge fee for cancelling. No customer service. Said it went from St. Louis to New Jersey on its way to San Antonio, TX.

I ordered 2 upholstered chairs. They were dropped off without notice on my front step. The first one I ordered had a flaw. I contacted them. The woman I talked to was very rude and said I had to pay shipping to return them. The shipping is $600--more than the chairs. Nothing happened as described on their website. They are not a reputable company. Target.com had the same chair for $50 more but problems would have been addressed and returns easy. HUGE MISTAKE. DO NOT ORDER with Goedeker's.

If there's a negative star rating, I would give it to this company. They do not even deserve one star. This is the worse online company. Do not make any purchases with them. Their customer service is not helpful at all and they are there to get your money. Do not believe in their company motto as "100% satisfaction guarantee". They do not offer the best price online or in store at all. I made a purchase online, changed my mind and they would not cancel my order. Make sure you check out the manufacture or compare prices with other companies first before making the mistake of purchasing from this company. The manager of customer service is not friendly at all. Maybe she should look for another job or if this company knows better, they should fire her.

Do not purchase anything from these thieves. They won't honor a warranty, and the service department is the worst. If you want to wait, be put on hold and get a no for an answer after spending 5000+ this is the place.

Good price, but horrible delivery. Will not go here again.

It takes forever for delivery and you better sign up for alerts via email because they won't call you. The couch was several hundred dollars cheaper than most other places. They took three weeks to deliver. So order a month out. But they responded pretty quickly to my concerns (why was it taking so long). They basically order directly from the manufacturer with a third party delivery service. Service guys were cool but their customer service is bad. I would probably order again depending on the savings.

The management team is rude and unprofessional. The appliances delivered to my home had significant damage. They were unapologetic and dismissive.

I ordered a recliner before Thanksgiving. Two weeks later they sent an email that said the chair was in their warehouse and I would be contacted shortly regarding shipping. As of January 7, I had received no additional communication. I called (as the email to customer service bounced back) and they said there had been a mistake and they would send it out this week. I didn't hear back if it had shipped so I called again.

I placed my order for refrigerator. Goedeker's had the lowest price on internet+rebate. I was concerned due to some bad reviews for this retailer, but I called before ordering, spoke to live person and she advised me that refrigerator will arrive in 3-7 days. It arrived in 3 business days. I'm very satisfied and will recommend to everyone. P.S.: before I deal with Goedeker's, I placed the order with another local company in NJ. They told me 2 weeks for delivery. I cancelled the order after 3 weeks as never got my refrigerator.

I just canceled an order I place online on Goedeker's. I created an account and placed a $500+ order on a dining set. After placing the order it thanks someone else (different name) for the order. Of course I was wondering what was going on at that point. After I got out of that screen it took me to another screen that showed me at least 10 orders of other people! I could click on each individual order and see exactly where it went, what was ordered, purchaser's name, address, method of payment, etc. I was shocked!

I purchased an Avanti Stove August of 2015. It was damaged on the top surface inside a perfect box so it was damaged before it was shipped. It took three months to receive the new part. Once I installed the stove, the oven would not light. After a couple failed appointments, A tech arrived and said it had a defective switch, a common problem. To date I have had this non-functional stove for 4 months. I was forced to buy a nice Hotpoint and removed the Avanti. Goedeker's has not offered any refund or replacement, just provided hollow promises that it will someday be repaired under warranty. They seem to have zero concern for my situation and concern that the appliance I bought does not work. Just hold tight another few months and we'll take care of it. They have extremely poor customer service and follow-up. Do yourself a favor, do not risk buying from them, life is too short.

This company sucks including the owner and managers, they do not have any respect for the consumers. Please do not do any business with them, you will be sorry.

After bringing in specific measurements for a dishwasher, Jai, the sales rep, convinced us to purchase a more expensive model. We accepted this because he assured us that it would fit our needs / space requirements. Upon receipt of appliance, installer spent two hours wasting his time because there was no chance that this was going to fit. When he called the store to explain situation, the salesperson blatantly lied and said we had never supplied him with the dimensions we needed.

Goedeker's sold me faulty equipment and refused accountability for doing so. I purchased a new stove from Goedeker's that has multiple non working parts. The larger of the two ovens doesn't heat. The touchscreen panel does not work. One of the burners does not heat. Within 30 minutes of receiving the oven, I requested a refund and for them to pick up the range. My requested was refused! Apparently by plugging it in to check the functionality of the oven, I relieved the obligation of Goedeker's to be accountable for selling faulty equipment. This is astonishing. This company is a ghost ethically. Doing good faith business is not possible with them. As it appears to me, this organization does not operate in the parameters of ethics for consumer business.

I tried to place an order with this company. I gave them my credit card # over phone. Three weeks later I hadn't hear anything or received the order, so I called. They told me that my address on the card did not match the address I gave them. I verified the # and address.. They had it right. I have had this card for many years and had ordered many times with other companies, and never had a problem. They told me to contact my bank so I did. They thought it would be best to get a new card so I did. A month later I called and tried again. This time I saw the money deducted from my account. Great, not so, they debit my account two days later. So I called, they told me again that the card doesn't match the address that I gave them. I'm a 80 year old lady who has lived at the same address for over 10 years and use my credit card at least once a week on mail order catalogs. I don't know what's up with this company but I'm done.

At the end of May, we ordered a new french door refrigerator from Goedeker's because of their advertised Christian ethics and practice. On the day of delivery 3 weeks later, the delivery men came into the house immediately saying, "we'll never get that in this house; it's too big." With our split foyer home and bushes out front, we suggested to come up back steps to the deck and directly in the kitchen door. After much angst, and unpleasant conversation, the delivery men took the new refrigerator away and left our old (working refrigerator) in the garage where they'd taken it to make room for the new one. Told me to call the store and set up a new delivery date or to order a smaller refrigerator. Subsequently we took out a bush in the front and had delivery set up for the following weekend. When it was delivered, they bulldozed it into the house and to the kitchen making several dents and scratches not only on the drywall, but on the refrigerator itself.

Items order were on hold 2 to 3 times. After a month of waiting it finally has a delivery date. Company was specifically asked to call 1 hr prior delivery in case not home. Upon delivery date, delivery guys did call and said to be a bit late and delivery was no longer than 9:00pm. Waited until 10:30pm and no show, no text no calls. Next day while out of town on Saturday, delivery guys called back and gave only 10 min noticed to be home for delivery. Unfortunately the delivery guys did not want to wait or had given us an hour notice for us to arrange someone there for delivery items than to be shipped back and must reschedule for another delivery date.

How hard can it be to send a sofa. I ordered on the 26th of July. It is now 8/20 and they have not even shipped the sofa. If, as I was told by CS that the order from the manufacturer and then ship from their warehouse, then they should tell you BEFORE they take your money. This place sucks. I ordered a chair from overstock and received it in 3 DAYS! This people are crooks. I am beginning to wonder if I will ever receive a sofa. I am going to contact my credit card company and see if there is anything I can do to get my money back!

I ordered two appliances (washer and dryer) worth $3000 and they charged me a $700 shipping charge fee for me not accepting it at the correct address... I requested my appliances be moved to my new home 50 feet away, and they still could not do it because I put my old home's address as the shipping address. I showed the delivery movers proof of ownership of everything, driver's license, etc. They made me contact the company's customer service that still requested an unacceptable abundance of proof when I was literally in the middle of the street. I showed them EVERYTHING I could at the time. They expected a FAX, email, etc. Customer service here is absolutely downright atrocious. The lady I was talking to was extremely rude with absolutely no class. She was disrespectful to me, impatient, and ignorant.

We ordered a whirlpool dishwasher model number wdf76. Our customer p.o. number is **. When our contractor opened the box it was shipped in, it was noted that the front part of the dishwasher was cracked/broken as if it had been dropped. We immediately contacted Goedeker's where our customer service rep stated that our contractor should have checked the product at the store first and then tried to give us a dishwasher from their warehouse (not even close to the one we ordered). Our contractor argued stating that the clients ordered that dishwasher for a reason and that was the one they wanted. He also stated that there should be no reason to have to open the shipping box at the store if it was transported correctly.

We purchased a microwave drawer which caught on fire the second time we used it. They would not replace it. We also purchased a commercial range and a hood insert. The hood insert they recommended at the time we picked out the range is not strong enough to accommodate this range. This is requiring paying a contractor to install a new insert, the purchase of a new insert and the custom hood over the insert to be redone. This is a costly mistake on their part! We can't even get a response from Goedeker's on this!

Read the reviews and beware if you want your appliance delivered in a timely manner, this isn't the place. Their attitude is "we'll ship it when we want and you can deal with it." Ordered $3000 worth of appliances on July 3, 2015. A week later, still no confirmation of a ship date. Finally got word that an item was backordered, but would ship after week 2. Week 2 came and went so I called again, and they again said it would be another week. When I asked why the previous person told me the same thing, the woman was unapologetic and just kept repeating that it would ship in a week. Finally after the 3rd week, they said the appliances would ship. They use a very cryptic shipping system where you get all kinds of emails alerting you of changes in status such as "Pre-Received", "Getting Ready to Ship", "In Transit to Carrier" which is just a stall tactic and means you aren't getting your appliances yet and are going to wait another week.

Don't be fooled by their website. I ordered an entire kitchen set of appliances in March. Items were delivered in April. Two weeks after installation, the ice maker in the refrigerator went out. I called Goedeker’s, they told me to call GE, then GE told me to call Goedeker’s again. After going back and forth, I was told the refrigerator would be repaired shortly. In late June I called to check the status and was told no claim had been filed. At this time, I was referred back to GE because Goedeker’s said I was past the 30 day period. A month later repair tech shows up, can't fix it, and says he'll be back with more parts in about three weeks. I called today and asked Goedeker’s about the "Satisfaction Guarantee." I was informed that this does not apply to appliances that have been installed. So, essentially, when I plugged in the refrigerator to see if it worked out of the box, the guarantee was void. Still waiting on repair or replacement.

Waiting over 1 month and I still don't have my stove top. Only 4,000 I saved 750.00 and cost more in time delays. Would not use them again. My next order was going to be over 20,000.

We spent over six thousand dollars stocking our kitchen with their appliances and have had issues with the double ovens and refrigerator. They directed me right away to the manufacturer after only having these appliances for six months. We had an issue with a range hood and Lowe's exchanged it right away. They also promise "fast" delivery but we did not experience this. They were late which delayed our cabinet maker's work. If you are looking to save money you may be better off spending a little more for customer service and ease of returning products that are defective to begin with!

Ordered a water cooler to be delivered to my physical residence. Since we are rural, our billing address is a P.O. Box. I get an e-mail stating that the company does not deliver to a P.O. Box. I reply that I didn't order to the P.O., I ordered to my physical address. So I get a call from the company and spoke to a person who argues with me about my physical address not being associated with my credit card (which it is). Finally she concedes to ship. The next day, the shipping department calls me at work, and says, "We can't ship to a P.O." I tell them that I had already talked with ** and she was supposed to have cleared the shipment. "Oh OK, sorry, we'll check."

I'm not the kind of person that likes to complain, nor take the time to write bad reviews, but my experience with this company was so bad, I thought I should warn everyone. Do not order anything from this company. They refuse to tell the truth. We recently ordered a Speed Queen washer and I have been overwhelmed with confusing emails, endless telephone calls with each person telling me a different story. We tried to cancel the order today since the washer had not left their showroom and they refused to let me cancel my order. I offer to pay a restocking fee and they said “no way.”

Do not order from this company! They are a distributor and work with the worst (cheapest) truck delivery company. Chances are high that your products will received damaged. Goedeker's refuses to back up, repair, or replace the damaged goods and cannot deliver the products on time. If you order, your product will not be received in good condition. The customer service department has no clue and doesn't care about providing good service since Goedeker's does not pay a decent wage. Fast food companies pay more and have better working conditions. The EPA should pay a visit the St. Louis location. Steve Goedeker is not a Christian! Buyer beware!

We ordered 4 items on two separate transactions on 2-26-15 with a total price of $4127.77 including a 99.00 delivery fee. After numerous back-order delays, shipping delays and reroutes, endless confusing e-mails from Goedeker's and shipping companies we cancel our order via phone on 4-12 with a customer rep named **. Items were never delivered and a partial refund was given on or about 4/27/15 in the amount of 3279.77. We were charged 938.98 in return shipping for items never received. These charges were never explained or agreed to. No consumer in their right mind would agree to this.

I ordered a refrigerator from your company over the phone on April 4th via phone sales, order #**. I specifically asked the salesperson did the white-glove include full set-up and install and he said it did so I placed my order. My refrigerator was scheduled to deliver on yesterday, April 20, between the hours of 4 p.m. and 8 p.m. The delivery driver called me at 7:48 to say he would not be arriving until almost 10 p.m. I explained to them that I was happy with them coming that late as I get up early and my husband, who is a police officer, would already be gone for work. The driver was very rude and basically told me either I could take the refrigerator then or have to wait until they could redeliver. I asked when that would be and he said he didn't know. The office would contact me in a week or so. Needless to say I was unhappy about the situation but left with no choice but to wait for the delivery.

I spent many thousands of dollars buying new appliances for a remodel and in almost all instances received damaged items. My remodel ran behind schedule (as they often do) and the items were not unpacked immediately. This company used the timing as an excuse to avoid responsibility for sending damaged items. The majority of what I purchased was SUPPOSED to be new (though almost all of it was at least slightly damaged). I received a 'new' dishwasher that looked as if it had been dropped from a forklift and a 'new' double oven with scratched sides.

The appliances ordered were back ordered. This was not expected but was OK. The shipping is what I have issue with. The tracking of the order does not tell you where the order is. Calling up the shipper was 25 min or more on hold and they could not tell me where the order was or the approximate delivery date. I was not in a particular hurry but needed to know as our kitchen is being remodeled. I ordered them 2 months before I needed them. Goedekers told me they had no control over the shipping.

We have been looking at replacing our kitchen appliances one at a time, starting with the range and then the dishwasher. Looked at ranges at the big box stores and found one that we really liked. It just happened to be Super Bowl Sunday, so we didn't purchase from that store and went home. I started researching models and prices when I stumbled on a deal that was difficult to pass up. Needless to say, I not only purchased the range from Goedeker's but bought the matching dishwasher, refrigerator, and microwave/vent fan at unbelievable savings. Delivery was timely, all communication was polite and efficient, and the delivery personnel were also polite and helpful. We could not be happier with the transaction, people, and quality of the products.

We bought a Samsung refrigerator in mid-January, 2015. It was delivered in February 3rd. We paid for "white glove" treatment. What that means is the crew will take it off the truck and put it in your garage and do nothing with your old refrigerator. When we plugged in the fridge, nothing worked. We called Goedekers. They said, "Call Samsung"...They can do nothing to help us, and they sure didn't. Long story short, 3 technician repair visits later and now it is March 18th and the BRAND NEW refrigerator now has a new motherboard and is now working. Worst company I have ever dealt with in my life. Do not buy from them. Check out the number of comments on YELP about Goedekers. That should tell you not to buy from them.

We ordered over $4,000 in appliances and had nothing but problems getting delivery. There was something wrong with 2 out of 4 appliances and they had to be returned. One of those still had problems on the second attempt. During this process, they took no steps to expedite the replacements despite our requests, so that almost 2 months after our purchase, one of our appliances only just arrived. Only then - when our installers (a separate company) began putting in this replacement dishwasher along with the microwave we had ordered originally - did it become apparent that the microwave won't work in the space.

We purchased $3K worth of appliances online. That was the easy part. We ordered it with an additional "White Glove" service which means they unbox and place into your home (cost $199 extra). When the shippers came, they said "We have no idea what you're talking about?" Come to find out that Goedekers logistics sent it to the wrong shipper and then we had to wait another 11 days before they could get it to the right shipper and back out for delivery.

On January 28, 2015 we placed an order for all the appliances for our new condo. A couple of weeks after placing my order we were informed that the dishwasher washer was back ordered and the order would be delayed a week, but all of our other appliances were in stock. The dishwasher shipped on February 20th so we thought we would have our appliances by the first week in March (that would provide for 10 days to get the dishwasher to the carrier that delivers the appliances). I travel for work, so I put my travel schedule on hold for the first two weeks of March. We called Goedeker's and was told the appliances were on schedule to be delivered the first week of March and was then told to call the carrier that would be delivering the appliances, A1 Distribution.

The order and delivery processes went fine, the price was great, and the stove is in perfect condition. Two and a half weeks after, I got an e-mail that it had been shipped. I called to find out where it was; they didn't even let me know it was being delayed. The customer service rep told me it had been delivered a week ago. Apparently they had the wrong tracking number associated with my order. After 5 minutes on hold, she told me that it was still en route and we should get a call to schedule delivery after that. It took 2 more days to actually get the stove. Sure glad I still had my old stove to cook with, three weeks is a long time to go without one!

Over all very dissatisfied with their service. First lie they said we would get the product in 3 days and it was more like 3 weeks with us constantly calling them. 2nd lie 100.00 rebate with the order only to find out it was only for 50.00. We purchased a hose because we thought we needed it per their website only to find out we didn't need it. They then told me I had limited of days to send it back otherwise they weren't going to get my money back.

Initially my contact with Goedeker's sales staff was positive. But then it took a month for my appliance to be delivered when I was promised two weeks. I had purchased a dented fridge, so I was expecting one scratch on the lower right side. Then when the refrigerator arrived it was covered with black smudges, the dent I expected and then a four inch gash at the top left that was dented and scratched to the point of there being no paint. I called immediately and sent photos to the customer service person. Disappointingly, she never once apologized for the state of the appliance. She did offer me a $100 discount and a paint pen. I have not received either of these as promised. It's been a difficult and frustrating experience. I would not buy anything from Goedeker's again or recommend this company.

We paid for "white glove" ($99) and we did not receive white glove treatment. We paid for 5 year warranty ($199) and received paperwork for 3 year warranty.

I should have known better than to buy a range scratch and dent online. I saw the picture, the rep on the phone was very helpful and everyone at Goedeker's was nice to deal with. It is just that in a photo things don't look as bad as they do in person. What looked like a Small gap between the oven door and the side of the range, I could easily fit three fingers into it. That's not small! Their delivery company AM home delivery is horrible to deal with.

I placed my order on 1/24 and was notified on 2/2 that it had shipped and was expected to be delivered 2/13. When I heard nothing after that, I contacted both Goedeker's and the trucking company on 2/18 and was told the order would be arriving that weekend and would be delivered promptly. It is now 2/26 and I still have heard nothing from the trucking company or Goedeker's. I paid promptly and would expect delivery within a reasonable amount of time or communication of a delay. This is certainly not what I would consider good customer service. I now wonder if I will ever receive anything for the $2366 I spent 4 weeks ago.

I purchased a Samsung refrigerator model: RF23HSESBSR with delivery and white glove service. When I placed the order, I was not told this item was on back order and received an email shortly afterward notifying me that it was. I called to cancel the order but as soon as I did, I received another email stating this item was back in stock. I called again to complete the order but was informed the price went up. Since it was not by much, I thought I would go ahead. I also asked if they could confirm the item was in stock and the person who took my order said it was. Shortly after I made my order, I again received an email notifying me the item is not in stock.

The refrigerator had a huge dent in the side and a small one on the door. They said they were going to send a new door...still don't have it. And the stove had a display problem when I plugged it in, so I call Electrolux to come out and fix it. That's when I was told the stove was 8 years old and discontinued. Had to send them a the paper work that I just got it and they couldn't believe it. I called Goedekers and ask them if they think it's ok to sell someone a item that is 8 years old and not tell them. I thought I was buying a 2014 stove. They said to send it back but I have to pay for the shipping and repackaging. Not a good place. Just go to Home Depot or Lowes and save yourself from the headaches.

I was so excited to find you online to order appliances for our partner agency pantries. Your prices & the free shipping sounded great. A month after expected delivery we have only received 10 of the 14 appliances ordered on January 13, 2015. Not happy.

I ALWAYS go to Goedeker's to look at their appliance prices. They ALWAYS beat prices other appliance centers, hardware stores etc. However, what I DO NOT like is prices can change overnight, then again two nights later so it's hard to compare.

Spent $3000 for a range and received crappy service. My range was in except of an island trim piece. Customer service would not ship out the range separately as I requested SEVERAL times. They kept giving me different stories on the status of my order and kept telling me to check back Friday. Turns out the truck for shipment to my area always goes out on Thursdays. I was disappointed to learn they were not willing to put in the bit of extra work to split the order for me, ESPECIALLY after how much money I put down. I will never buy from here again and neither will anyone else in my construction network. I also lost money on construction delay so this range cost more than orig intended.

My experience was alright. I was not able to get the ones I wanted since they were on back order. We had just moved into a house so we needed them quickly. The thing that was upsetting was that the site did not say they were back ordered and there was a discount that was not available by the time I would have received them. I had to go with another model but I feel like I should have been compensated in some way for the website giving misinformation, having to wait an extra 2 weeks, not getting the discount, and having to go through the time to change the order etc. A gift card or small discount or something. I wasn't offered anything and don't feel like you should have to ask in a situation like this. I usually never feel this way but this time it was a major inconvenience.

I ordered Samsung refrig (expensive one). Your online detail of product specs indicated there would be 2 ice makers. It indicated... beware that ice maker in freezer would take up storage space. There is a cut out in back of freezer into which this ice maker would be inserted. You didn't deliver what was ordered. You would only exchange refrigerator with a lesser model with $300 more cost. This is second experience with this firm which was unsatisfactory, also an expensive product (double wall ovens). Steve Goedeker failed to respond to my e-mail telling him of my dissatisfaction. He just does not appear to care. Ice maker in top part of fridge is EXTREMELY difficult to take out to get at ice. It sticks, and does not simply pull straight out. It is very poor design. Thus why we wish we had 2d one.

I ordered over 15,000 in appliances and I also ordered a shower base. I have received the appliance and feel the price was very fair. ON the shower base, I ordered it and waited 9 days and it still had not shipped. I sent two emails to Goedeker's asking them to cancel it. I checked each day after and it was never canceled so I called. They said, "Oh, I am sorry it just shipped today so you cannot cancel." I was very upset and asked if I could refuse it when it arrived. They said no. I said, "Is there any way to return it?" They said I would have to pay shipping. IT'S A SHOWER BASE -- not easy to return and very expensive. I paid about 350.00 for it and it cost 200 to return. I ordered quite a bit of equipment for this company not to make it right since I had requested on two occasions to have it canceled prior to it shipping. But they did not care about that. Lots of places to order the rest of my appliance for my new home. I'll find one.

I ordered several appliances from Goedeker's, one being a Refrigerator that was advertised as a 28" model for a new home built. We paid for "White Glove Delivery". When the appliances arrived, the delivery company would not even take them inside. My cabinet maker had built the cabinets according to the specs listed and allowed adequate space so that the refrigerator would have the best look. When I received the refrigerator, it was wider than even the advertised width plus the extra space called for by the specs for the appliance.

I ordered a Samsung refrigerator from Goedeker's AFTER having a terrible experience with another website (Fumfie). After purchasing from Goedeker's online, I started reading some of the reviews about them, and was feeling a little uneasy about my decision. The refrigerator came within 2 weeks, which I think is good time for a freight-shipped item. When the fridge arrived, it was brand new in the box, which was flawless. When the delivery guys cut the straps and opened it, there was a small ding on the freezer door. I called Goedeker's, and they sent a new freezer door out. Things happen in shipping, so I understand, but the mishap was handled professionally, reasonably, and quickly. I was very thankful this all turned out like it did. Based on this purchase, I'd order from Goedeker's again.

Placed an order in the amount over $3,600 on 11/27. Received a notification that one item within the order (I had four) shipped on 12/18. Today is 12/29, but haven't heard a word from them. The customer service is the worst I've ever experienced. I am sorry for them because it was obvious they were getting calls from other customers wondering where their stuff were. Their tone of voice was as if a parrot were speaking. Tried to cancel the order because I could buy them and get them delivered today from nearby stores, and they asked me to pay $480. Remember this name, and never do business. Read other people's reviews. You will see mine is not an outlier.

Placed order with Goedeker's for "special order" 6 weeks from scratch build out of Five Star 48" range. Delivery: Four months. Range was OBVIOUSLY USED BEFORE. Goedeker's LIED SAYING IT WAS DIRECT FROM FIVE STAR. Contacted Five Star: they DO NOT DO BUSINESS WITH GOEDEKER'S. Goedeker's gets inventory from O'Rourke's in Iowa. O'Rourke's is another middleman. O'Rourke's is Pickell Builders (residential). Get it? Cast off/used/abused/discarded appliances for the homes Pickell builds SOLD to Goedeker's. Bottom line: Goedeker's = liars, cheats, thieves. Run from Goedeker's and shame on Goedeker's for hiding behind Biblical platforms. We are verified buyers; have purchased from Goedeker's before. Buyer Beware.

The worst job I EVER had. The company is chaotic and everyone runs around like a chicken with their heads cut off! The turn over is big because they do not pay decent wages and the place is very dirty. The family members work there and are dishonest, although they claim to be Christians. Buy from big box stores or any other place because this company does not stand behind their products. There is a lot of damaged deliveries because they ship the cheapest way. The trucking firm is not concerned with loading expensive products in a careful manner. The customer ends up paying for the damage.

I have been monitoring the site for less than two weeks, and their black Friday specials are a lie. It was actually cheaper before and they included a 10 year major Component warranty which also seemed to disappear from their site. TOTAL LYING FABRICATION!

I have been looking for an electric fireplace for over a month. In this time I have seen several advertised by Goedeker's on Craigslist online from $199 for a smaller unit to $299 for the larger. I called the store about one last month and was told it was no longer available, however they had several others available at a much higher price. I continued my search. On Sunday, October 19th 2014 I found one on the Goedeker's website. My husband and I drove out to Ballwin to look at it. When we arrived we found the store to be closed on Sundays.

Their website definitely offers the lowest price for certain items. But you need to get prepared for possible drama when making an order with them. The drama I am experiencing is to cost me an additional charge of $250 from the installation while the company did not want to do anything.

Beware of this company. Don't be suckered in with low pricing. Goedeker must be an appliance broker instead of stocking appliances in their warehouse. They have to order from the factory and do not follow up on their orders and customer service is a joke. Read the reviews about this company before you make the mistake of ordering something. You will be better off by not doing any business with Goedekers.

I ordered 6 appliances for a new house I am buying. It is new construction, so timely delivery is essential. I explained this to the operator, who seemed to understand. Goedeker's uses a shipping company called JB Hunt where I live in NY. Here's how it went:

Ordered a Frigidaire Professional Series french door refrigerator and had a wonderful experience. I ordered online and the fridge was delivered within 2 weeks of purchase. The delivery company was extremely professional and the refrigerator is fantastic!

I recently purchased a dishwasher from Goedeker's with delivery and installation. The dishwasher came in quickly and the install scheduled. The installer came to my home with the unit, pulled out the old working unit and installed the new one. After he did the installation, he called me into the kitchen to show me a leak. The supply line to the dishwasher was bent and leaking like a sieve. He suggested I call a plumber because it was beyond the scope of what he could do. I emptied out the cabinet under the sink the night before the installation and ran a load of dishes through the old machine. The line was not bent or leaking before the installation.

I worked for Goedeker's ago and can tell you that there is a very high turnover with employees. Goedeker's refuses to purchase phones, office supplies, trash cans, computers, printers/copy machines, copy paper, and various other basic supplies required to perform at work. They do not purchase required software licensing, employees share the same software packages instead of buying a license for every user. And...they claim to be Christians! They do not care about employees and are very unorganized. This company has little knowledge of how bad they are thought of by their employees, and fly by the seat of their pants each and every day. The office space and showroom are filthy.

Drank the cool aid that this was a faith based reliable local 'small guy' appliance guy who cared about his company. My experience is similar to all the other posts where Goedeker's makes false promises, delivers damaged product and provide no support to repair. I placed a large order of Whirlpool appliances to furnish a new home kitchen. Appliance purchased included Whirlpool sidekicks, Whirlpool side by side refrigeration, Whirlpool Gold ice maker, Whirlpool Gold wall oven combo, Whirlpool smooth top range, Chimney vent, Whirlpool Gold dishwasher and Whirlpool dishwasher...yeah, one huge order. Here's what happened:

Friendly, efficient and the best price bar none! They also contract with fantastic delivery and installation companies. No problems. Incredibly positive experience.

This has been one of the worst retail experiences I have ever had. I bought $6000 worth of appliances from Goedeker's and they arrived at my house all beat up and one (the GE Washer/Dryer unit) doesn't even work at all. I had GE come out to try to repair and it is not able to be repaired. I have been trying for 3 months to get Goedekers to replace it and I have only gotten passed off to various staff (Bridgette **, Brenna **, Lisa **) saying they are "looking into it." Now, they all dodge my calls and when I leave messages, neglect to call me back. I can't believe they are still in business. I will do my best to spread the word of how I've been treated via every medium I can. These guys are thieves, in my opinion. Selling second-rate products and not standing behind them when they don't even work.

PROBABLY NOT USE AGAIN: Goedeker had the best prices, but it took a month to receive the two appliances and it was never clear whether they would actually arrive. I could never get a good answer on when the order would come and once received an email that was actually about someone else's order. Too much uncertainty causes me to choose not to use Goedeker again. Plus, Goedeker's instructions about thoroughly inspecting the appliances upon arrival, including opening the boxes, gave me the impression that once I accepted the delivery, there was no recourse from Goedeker if I discovered a problem. Very friendly and nice phone communications. Note that other appliances I ordered from Sears, Home Depot, Lighting Direct, etc. all arrived within 3-7 days after placing the order. But these other stores had higher prices than Goedeker.

I was apprehensive about purchasing a high-end double convection oven online, but after reading reviews on other sites and speaking extensively to their sales consultants, I decided to go for it. The price was 25% cheaper than anywhere else, plus free shipping and no tax. My ovens arrived in perfect condition within two weeks. The trucking company delivered them into my garage and removed and took away the crating materials. I am extremely happy with the whole experience and will order from Goedeker's again and have highly recommended them to family and friends.

Do yourself a favor, and order from somewhere else. They tout on their website "100% satisfaction guaranteed", then do NOTHING to satisfy the customer. My item arrived from a separate company in a flimsy, beat up box with dents on it. "Customer Service" told me I'm "not allowed" to return an item once I get it (?) which of course is a load of crap. I talked to a customer service rep.... received no help ... then was connected to a supervisor... and received no help. In fact, I found out they do NOT provide return shipping labels, and charge a 25% hidden "restocking fee" to return your item.

Whatever you do, leave this company alone. They are not worth the effort. We purchased new appliances. They were delivered in a fair amount of time. Had to return a refrigerator. They wanted over 25% of cost of the refrigerator as a restocking fee. Called and spoke to Frank (aka the manager). No customer services skills at all. We were looking to get the right refrigerator. All he would do is keep reinforcing how much they were gonna charge us. He should be working in the warehouse. He has no business being a manager. Buyers beware.

After reading comments (complaints) that were exactly what I have been experiencing from the "friendly customer service reps" at Goedekers (Number1Direct), I called my credit card company to issue a "dispute". The amount paid to Direct 1 will be deducted from their account. This must be done within 60 days of your order. Thank you everyone for informing us of this company's ways.

I bought furniture for $3500 in December. I was informed I will be charged 50% but I was charged 100%. After dispute they refunded 50%. I got the furniture delivered and when they opened it in my home, it was damaged on two pieces out of the total of three in sectional sofa. So, I disputed 50% with Amex. They called and informed me that they would charge $1000 and give credit for $634.50. But they charged $1634.50. They offered to take it back. I agreed to this offer but now they are denying and neither do they want to take it back nor give a replacement. All was raised to MO Secretary of State Consumers Affairs Division hotline.

This is by far the worst company I've ever dealt with. We received our new dishwasher in January. It arrived completely crushed and unusable. Number1Direct refused to exchange it, instead saying they would send us replacement parts within 3-6 weeks. As of June (yes, 6 months later), we still did not have the parts we needed and when we would call, they only say the parts were on the way and refuse to let us talk to upper management. We were unable to get refunded by our credit card company since the payment was already paid several months ago, and we are left with an unusable dishwasher. I will never buy from them again! Eventually, we contacted Maytag directly and they sent out a technician that special ordered the parts and had the dishwasher up in running within 1 week. They are sending the bill to Number1Direct. We'll see what happens!

Their return policy is horrible. It isn't clear, and is hidden in the shipping information. My refrigerator was too big to get in my kitchen. I tried to return it for a smaller model. They charged me half of what the refrigerator cost just to return it, and being out of that kind of money, I couldn't afford to buy another one. I told them to bring back my refrigerator, and then they charged me more money for shipping it back to me, all in the same day. Do not buy from this company. Stay away from them. They have a quote that they try to do the right thing in the eyes of the Lord. Their cheating people like crazy have nothing to do with God. Buyers, please beware. I was crying over the phone to these people. I'm not rich. I'm a single mother. They were stealing from me, and they didn't care. It was a lesson learned.

Don't ever buy from them. It is too long of a story to tell. It told me 3 months to resolve the washer that I purchased from them, and it cost me $225 for shipping the washer back to them. Whatever savings they offer, is not worth it. Buy from Lowe's or Home Depot.

I purchased a Samsung washer and dryer on Black Friday from Number1Direct.com’s "overstock" special promotion and paid the full amount by credit card. They sent me a confirmation email saying the products will be delivered in 2-3 weeks and I will be notified one week prior to the delivery. One month past and I heard nothing. So I called on January 3 and was told that the products I paid for are no longer available for that price and I could pay a higher price for them or simply cancel the order. I told them this is very unfair because they had accepted my order and kept my money for one month without notifying me that the product was sold out. If the product was sold out, they should have notified me immediately but not wait for more than a month until I called. If I had known earlier, I could have bought from somewhere else.

Number1Direct.com was running special on Samsung Washers and Dryers that if you purchases one, you got the "pedestal" free. While I thought you got both pedestals free if you purchased both the washer and dryer. I'm told I should have received only one free. I ordered the washer and dryer on the last day of the promotion.

I ordered an oven, a refrigerator and a microwave from them. When they arrived two weeks later, I could tell immediately that everything was damaged. The driver took the items back and I didn't hear from anyone for weeks. Finally, I called to ask what was going on. They were rude, kept me on hold forever, promised to call back and never did. When they finally delivered another shipment to my house (a month and a half later), the refrigerator was missing and the oven was damaged yet again. I was not so quick this time and did not notice the damage until the driver had already left. When I finally was able to get a hold of a customer service representative to ask for an oven that was not damaged and a refund for the missing refrigerator, I was told that I would have to pay a shipping and restocking fee for the oven.

We ordered a washer and dryer from Number1 Direct and when it arrived, the Dryer did not work at all! We had to make several calls to schedule a repair and when they arrived, they simply said it wont be fixed and they have to replace a part (on a new cryer). I called Number 1 Direct several times to get assistance but all they told me was that I need to pay close to $400 to have it returned and that they are not responsible for the damage. Never had such bad service from anyone. I would not recommend any purchase from Number1 Direct.

I purchased an LG Dryer machine on 03/21/10 for $780. They delivered it to me by 04/27/10 and the machine was broken. So now, they don't want to give a new one or return my money.