Goedeker's Reviews

I had high hopes that I wouldn’t have the same negative experience with Goedeker’s, as I had read here, because they ‘did’ have the (2) items that I wanted but could not find in stock elsewhere. Boy do I regret my purchases now. Not only did they send me the wrong item (they have admitted it was their fault) which I cannot possibly use, the other item was packaged ‘damaged from the factory’, but I decided to keep the damaged item as it was cosmetic and would not be visible once the unit was installed (I was not offered any compensation by Goedeker’s even when they were provided with photos of the damaged unit as it was being unpacked to prove that the item was damaged at the factory and not in transit).

As difficult as it is to believe, Goedeker’s sells large appliances but does not guarantee installation and haul away. We purchased a $2,000 double-oven stove from them (being from Missouri, we wanted to support a Missouri business). The stove is good, and delivery was timely. However, since delivery, we have encountered services that were promised but not delivered and customer service statements that are conflicting, depending on the representative.

Ordered my refrigerator in March 2021. I was told it would be here in June, then July, then September and on and on. It is February 3rd - almost 1 years later and nothing. On November 19th, we had a scheduled delivery. I took the day off work and waited. The delivery driver called and told me his truck was too big to make the delivery and that I would get a call "tomorrow" to have a smaller truck come out. 2 weeks later no call, so I started calling and emailing. I got a call in January letting me know that I had to pay an additional $400 for the smaller truck "white glove" delivery. So I called and gave them a card number even though it was ridiculous that after 1 year I had to do this to get my refrigerator. I was told someone would call me "tomorrow" to schedule. No call.

Ordered an oven that was shown as available in March of 2021. We understood there were supply-chain issues and that it may be delayed by 4-6 weeks. It's now February of 2022 (10 & 1/2 months later) and we still don't have an oven. After many inconsistent conversations with various customer service representatives who strung us along and failed to follow up and/or provide accurate information, we've cancelled our order and are starting the refund process. I do not recommend you order from this company.

Placed order in September of 2020. I understand there have been supply chain issues, but the constant lies and contradictory statements from their horrible customer service are unacceptable. Was told some of my order was available as early as June of 21, convinced them to split order after multiple calls and chats, was told they had two appliances ready to ship in October. Eventually got a shipping number for the carrier, never received anything. Many calls, emails, and chats later, now told on Jan 12, 2022, they don’t actually have the items. Basically got a zero interest loan from me for the last 15 months. Never buy from these cheats, they lie about everything.

I bought my appliances from this company on December 27, 2020. Until today the only thing that I received are excuses. More than a year and a lot of calls and transfer from one agent to another. They don’t really care. Six months ago they gave me the tracking number from a third-party shipping company. When I called them they said they don’t have the product. When I told them that the shipping company didn’t have the product they said, "Oh sorry. It’s a mistake. The product is still in backorder." But I called the manufacturer and they said they have the product on stock.

We purchased a beautiful Parker Living sectional from Goedeker’s. When the product arrived we noticed that one of the pieces had bad stitching that was coming off. Also, soon after use one of the electric recliners had an issue and stopped working properly after only a month or two after purchase. We purchased extended warranty to avoid any issues that may arise in the future. Once we communicated with goedeker's about the issue they sent a warranty specialist to come look at our furniture and the Specialist sent a report back to Goedeker's indicating that we needed replacement parts for our electric recliner.

I purchased a GE Induction Cooktop two and a half months ago. They requested that I wire transfer the full amount which I did. They still don't have the cooktop and they don't know if they ever will. I've asked them to refund my money, but I cannot reach the accounting or billing department on the phone. When I call, they transfer me from one agent to another and when I finally reach the billing department, they disconnect the call. I've been on the phone for hours trying to reach a human being to help me with the refunding of my money. I'm seriously considering contacting the Attorney General to launch a formal complaint.

We ordered a double oven and a dishwasher back in August, 2021. At that time, both items were out of stock everywhere. We assume they were in stock in Goedeker's when we were able to check out both items, and nowhere did it say on their site that the items were backordered. A couple months later, we got an email saying that the dishwasher will not be back in stock until late April 2022, and that the double oven will not be back in stock until a few weeks later (which, has been delayed every single time I check with them. As of now, it has been delayed for almost three months).

Purchased a GE CAFE refrigerator in May 2021, nearly 8 months ago. I have exchanged over 40 emails with the organization. They send emails that my product will ship on the upcoming Monday of every week, and of course it never ships. I received multiple emails that the product will ship, then they send an email saying they don't know when it will ship. Order made on May 5, 2021. Called GE, they said they have the product. I then called this POS company Goestealers and they said that they do not have in stock but will ship on Monday from the manufacturer. I paid for this item on may 5th 2021, they took the money and I have nothing in return. Their website still shows that this item is for sale and in stock. Shame on Goedeker's!

I purchased the retractable awning from this company. They never sent any confirmation emails after the order was placed. Since I haven't heard from them over 1 week, I contacted the customer service and what is going on my order. They answered that it takes a while for credit card verification and cannot proceed until they hear from credit card company. This is pretty weird excuse because I am using the same credit card every day and I have never had that issues before. If they really have some issues for my payment, they should contact me and ask for other credit card information. They REALLY haven't done anything. Now it is over 1 month since then and still nothing. I takes it as they have no intention for this transaction. Very disappointed.

I purchased a sectional set on September 23rd that I was told would ship out to me on Oct. 17th. On the 17th, I received no tracking number, no status update email, nothing. On the 18th, nothing. On the 19th I got on their site and through "contact us" I requested my tracking number. I received a response that my items would now ship on Nov. 2nd. I guess they just weren't going to tell me without a request. Fast forward to Nov. 2nd. No tracking number, no status update, nothing. I send out another message on their site. On the 3rd I received a response. My items will ship out on Dec. 29th-Jan 2nd. On top of all this, I ran into the same scenario with the ottoman. Supposed to ship out Oct. 23rd. I had to request an update when I heard nothing and got a reply that it would ship Nov. 29th. I have no doubt on the 29th, I will receive to tracking, no status update, and when I request one I will receive a reply telling me there is another month or 2 delay.

DO NOT EVER USE THIS COMPANY- IT'S A FRAUDULENT COMPANY. This is one of the worst companies you could ever imagine. The lies and lack of communication are rampant. When I tried to talk to someone, I was told they would be left a message and they would call back in 24-48 hrs. No callback. I called 15 times over 3 weeks and left messages for customer service and upper management. No call back. 15 hrs of wasted time trying to connect with anyone to find out where our fridge was or the $1800 we spent on the fridge.

I bought a refrigerator from them for a rental apartment I own and by MY mistake I bought the wrong color. I wanted Stainless and I bought White. Totally my fault. When it was delivered my tenant informed me of the mistake and I called to buy the right color and get the wrong color one returned. Had no problem paying the somewhat ridiculous $280 return fee (for a $700) item but again, it was my mistake. Took at least 9 calls over 7 days with 30-45 minute wait times each time to get someone to "promise" me that they would send me a link to begin the return process only to get a link that didn't work. NO follow up, NO responses to e-mails. Will NEVER use them again and would advise against them. If something goes wrong you will spend hours trying to get it sorted.

The entire reason I bought the microwave from Goedeckers’s was because they offered installation. I received the microwave and trim with no word that they were not going to install it. I had to call them and wait 25 minutes on the phone for them to tell me they were not going to install it. They charged me $199. They’re making interest on my money which they will hopefully return. They do not tell the truth. Do not use them.

Ordered a Napoleon Grill in April 2021. The grill was not received until the end of September. When I ordered the grill there was an special offer of the grill cover included with the purchase. The grill was delivered, but not the cover. I have emailed Goedekers 3 times with no response.

DO NOT SHOP HERE!!!! I can't say that strongly enough. We ordered all the appliances for our kitchen remodel in Oct 2020 (~ $13,000), and were told they would be delivered in about a month. They charged our credit card when we placed the order. On Sep 1, 2021 (almost a year later) we finally some of our products. These products were sitting in a warehouse near our home but they would not ship them until all appliances are in, nor will they allow me to come and pick them up myself. They still have no ETA on when the others will arrive.

I purchased an extra 5 yr warranty plan on my so called leather sofa sleeper and loveseat. When I filed my claim my leather had started peeling. I was promised that it was real leather but come to find out it's pleather! The arms on both products are cracking. I was very careful not to use anything that would cause it to happen. So when I filed my claim it was denied! They said it wasn't covered! That was the whole reason I purchased the insurance. They said that if I purchased the insurance and it did start peeling (which they said wouldn't happen!) that the warranty would cover it! Plus the springs are popping off the hideaway bed. They wouldn't even answer me about it at first. When I continued to email about it they denied my claim! I'll never buy from them again! Poor quality and dishonesty isn't a good company policy! I tried to add a photo and receipt but couldn't for some reason.

This company sold me a defective range and it was months before I received it, when after purchase I was told it would be shipped in 2 weeks. Two months later it came without vital parts. This has been a nightmare. It will take another month or more to get the parts.

Waited 6 weeks for range (not unusual). Received a lower model in wrong color. Cannot get ahold of anyone spending hours on hold day 1. Finally got a call back next day assuring I would be taken care of but I needed to wait 24 to 48 hours. 72 hours later still no answer and emails not answered and website chat no answer. No explanation. Blaming manufacturer which I believe is a complete excuse. I cannot get anyone to answer the phone just a call back from yet one more agent who has no information or explanation as to what to happened or what to expect. Nothing. Really astonishing.

After too many interactions and delays, the company delivered the product as advertised. It seems it was indeed due to Covid supply-chain global issues but Goedeker's could have been more proactive and transparent about the whole thing.

I hardly know where to start, other than I WISH I HAD LOOKED FOR REVIEWS before giving my hard-earned dollars to this company. Everything everyone has said in their reviews, I underline and capitalize. I placed an order in March for 5 major appliances - $8000+. Goedeker's charged my credit card immediately. By May I had received 3 of the 5. In late May I was told 1 of the remaining had shipped to the 'depot' who was waiting for the last piece. I called a few weeks later to find out the status and was told the 'depot' had the 1 piece and was still waiting for the second. On Aug 4 I called; they told me the first piece was waiting to ship from manufacturer in OCTOBER! I told them I wanted to cancel the remaining pieces. They said their finance people would have to contact the manufacturer before issuing my refund. I asked to speak to a supervisor and they said none were available and they would have one call me back. Surprise...no call back.

They sell what they don't have in inventory but charge you when you order. Their delivery system is horrible. They scheduled a delivery date, then canceled it the day of after I had made arrangements to be home for them. Then took another 2 weeks and 3 phone calls to get the item rescheduled and finally delivered. Not worth the few dollars difference in price. I also called to cancel the item due to the delivery mess--Goedekers told me I would have to pay return shipping costs. Stay away from this outfit. I also posted this on Goedekers review page but you will never see it there!

I gave two stars to be a generous as possible considering covid has affected businesses. Purchased a GE Cafe Refrigerator back in October of 2020. Still have not received it. The true failure here is that covid hit well over a year ago. It’s impossible this company did not recognize the enormous complications going forward with their product and yet they continue to take people's money with no idea when they will, if ever, be able to fulfill the order. Like everyone else, I have been given MULTIPLE delivery updates, each time the specified date goes by without any explanation. It shouldn’t take a company this many months into this pandemic to establish a call center to address the plethora of outraged customers. Hours and hours on hold without response. Emails go unanswered for a few months, and the a generic cookie cutter response is sent lacking any helpful information.

I ordered a couch and two recliners in March. The order was paid for (thousands of dollars) and almost 5 months later, several emails, phone calls, and being sent from one salesman to the other still nothing. I have received an email, twice months apart, stating that they would be delivered. Stayed home for work on both occasions and still, nothing was delivered. I've tried to cancel the order for a refund but they stated that I would have to pay for the shipping. I'm confused, if the order has not been sent, why am I paying for shipping? I read the reviews, unfortunately, I should have started here before the order was placed because clearly, this company has a horrible track record.

I would give this company 0 stars if I could. ABSOLUTELY WORST BUYING EXPERIENCE I HAVE EVER HAD!!! Horrible customer service. I ordered and paid for a wall oven with White Glove service in January 2021. It is now July 2021. The oven arrived damaged TWO TIMES and they refuse to give me FULL REFUND! Instead, they offer $125 cash back or a 10 year warranty. **??? Is this the best they can do after a plethora of phone calls, being put on hours of hold, a 7 month wait, and 2 damaged deliveries??? I would like to confirm reviews that mention poor customer service. Try calling to report a problem and you will end up on hold for more than 45 minutes at best. However, Sales will pick up within minutes!! I agree with other reviewers: Save yourself time and stress. Do not order from here!!!

ABSOLUTELY WORST BUYING EXPERIENCE I HAVE EVER HAD!!! Horrible customer service. I ordered a grill back in February and it has been paid for the entire time. The grill has arrived damaged TWICE. Now I am being told it is no longer available but can't get the company to send me a replacement list of other options or even return an email. Forget it if you have to call them. You will be on hold for hours with very little assistance. Save yourself the time and headache. Do not order from here!!!

Purchased a GE Cafe cooktop from Goedeker's in November. They quoted approx 60 days delivery. When the deliv date came, got an email saying they had no update from GE. Called and they quoted a new deliv date, approx 60 days. Same thing occurred on that date. And then again a third time. So I called GE. They have NEVER been backordered 60 days on this product. I purchased from a diff retailer with a 14 day delivery. Same price. Goedeker's was lying to me all along. Don't know why as they will not tell me. Will never purchase from them again.

STAY AWAY FROM THIS COMPANY!!!! I placed my order with Goedeker's for the Friedrich ZCP12DB ZoneAire 11,000 BTU Smart Portable Air Conditioner. (Dual hose) on 5/21/21. First, I have not received my order to date. I have called and called and received long call waiting, hang ups and rude representatives. I was originally told when I initially placed my order that I would be receiving my order in two weeks..again, I HAVE STILL NOT RECEIVED MY ORDER OR A PHONE CALL FROM THIS COMPANY. To add insult to injury, they have not given me any date as to when I will be receiving my order. So till now I don’t know when I will be receiving my air conditioner and we are almost halfway through the summer. I feel so unbelievable duped by this company. THEY ARE LIARS!!!!

Saw a really nice “antique” style looking refrigerator for $650 while searching in Google. I failed to research the brand and also the company (Goedeker's) before purchasing. Ordered the refrigerator for my business in the beginning of May. The refrigerator arrived a month later with holes and dents on the box. I immediately took pictures of the box and the refrigerator which had numerous scratches and dents on the sides and the door. I contacted Goedekers and sent them the pictures that they asked for. A week later after not hearing from them I called them and they said that they will have somebody at my business to pick it up within two days. They also said that I would have a replacement within two weeks.