Goedeker's Reviews

We needed a quality dishwasher. Goedeker's Appliances had the best price of anywhere I researched, free shipping, and good reviews. I ordered in December, 2020. They took my money at the time and promised a delivery in February, 2021 (COVID was raging and that was the stated culprit for the delayed delivery). February came and they pushed delivery out a month. Delays were repeated until in May they finally communicated that they had no idea when it could be fulfilled. I cancelled the order but had to call back two weeks later, asking where my refund was. It wasn't until I called and inquired that someone actually processed the refund. I WOULD AVOID THIS COMPANY AT ALL COSTS!

DO NOT EVEN THINK ABOUT SHOPPING HERE. I consider myself a reasonable person, and believe I have been generous, kind, and nice to Goedeker's despite the absolute terror they have given us... our experience with Goedeker's has been absolute trash. We ordered a full suite of appliances in November of 2020, including a Washer, Dryer, Refrigerator, Range, Microwave, and Dishwasher. We were told that many of our appliances would be delivered by early January 2021. We are now halfway through June 2021, with NO APPLIANCES. We have called every week for months. Asking. Begging. Pleading for updates. We are always given the answer that the appliances are coming, and soon.

We have waited 4 months for our new GE CAFE RANGE: APRIL 8TH GOEDEKER'S delivered: We contacted GOEDEKER'S DAYS LATER (3 EMAILS AND 4 PHONE CALLS). We requested THE UNIT TO BE RETURNED AND or REPLACED as we have nothing but problems: (dangerous situation of 6 to 12 inch yellow tipped flames and toxic fumes. Toxic fumes and black soot after testing the oven's switches and Broiler issues. GOEDEKER'S customer service appears to be good old fashioned lip service. They hauled away our old GE oven,,,,NOW WHAT??? GOEDEKER'S' CUSTOMER SERVICE IS ABSOLUTELY AWFUL. GE technician advised us to return the unit for replacement as parts to repair were not available until June. I will write an update on our nightmare with this company.

I ordered a complete set of appliances and were told by salesperson Eric all but refrigerator was in stock, I would have them within three weeks but due to manufacturer the latter would not be avail for 4 weeks then it would ship. Four weeks and nothing. Lied about arriving and blamed shipper. Shipper said it was not in their possession.. 1 month to get from St Louis area to NC. I still have nothing but a shipping order. Meanwhile I am out *$8000 with just order numbers. No help from salesman. He is AWOL. Terrible business. Fair price if you ever get order. BUYER BEWARE. LIES, LIES, LIES

I paid for a refrigerator 3 months ago and this SCUM "operation" took my money (about $7000) but has yet to deliver!!!! They just LIE & LIE & LIE! Don't be fooled!!!! They have yet to deliver and they just LIE whenever you ask them for a delivery update! NEVER NEVER AGAIN!

On Dec.31 of 2020 I ordered a chair from these thieves. They said it would be 60 days before it shipped. During those 60 days they changed the shipping time TWO times and kept insisting it would be many more months. Of course they used the old "Covid 19" excuse. After 90 days I cancelled and they promised a refund. 3 weeks later, no refund! I just filed a dispute with my Visa company. DO NOT order from Goedeker, THEY ARE THIEVES!!!!

I purchased an appliance that was backordered. I was told I could cancel anytime before it ships out which was well over a month at the time of purchase. So, after growing tired of waiting, I went ahead and put in a request to cancel my order via e-mail. I was told it would take 2 weeks of business days to put a cancel in and receive my refund. They say in case it ships out then I would have to pay return shipping. Here's the thing, the refrigerator is not schedule to ship out for another month! Keep in mind, I put this request in over a week ago! Just release me back my money. Times are hard enough. You aren't going to be shipping the backordered refrigerator anytime soon, so this holding out is pointless. I am demanding my refund by today or else I will have to file a complaint. I have tried to call multiple times, but they won't answer. Weird how new customers immediately get the sales department, but people with purchase orders can't...

They took my money for something that wasn't even in stock. They didn't notify me after I started asking for some kind of confirmation after more than a week after placing the order. (Other companies won't even let you order something if they don't have it. Bad business, obviously "throwing as much crap to the wall to see what sticks" business state of mind.) Not to mention "Janice" from customer service got slick with me when I complained. I understand we are in a pandemic, and things are running slower than usual. But don't advertise something you don't have, especially take money for it. (Oh, not to mention, I ordered other items the same day that had to be HANDMADE, that got to me BEFORE I found out that they sold me something they didn't have. Don't pay attention to good reviews. That's their own staff putting up fake reviews.

I ordered a gas range over the phone and asked when I would receive the item because the receipt of the range was tied into an installation with the gas company. I was asked where the range was going to be shipped and told 2 weeks. I added in an additional week with the gas company just in case. It has been a month now, and I have nothing. The worst part is no one can tell me where my range is. I have called and called, each time being fed a different story. Believe me, the representatives really act like they care and are very apologetic, but are well trained to tell stories. They each promised to get back to me and none of them did.

I suppose I could ditto previous bad reviews but we all need to vent, especially when contacting the company doesn't work. I ordered a Bosch dishwasher on 12/4/2020. At that point, I should have received an instant message that said they were not in stock! I had checked another business online that instantly told me they were out of stock but would notify me as soon as they were back in stock. I definitely should have ordered from there but I "assumed" since I didn't get that "out of stock" notification from Goedeker's, that it meant they had the dishwasher readily available. Guess what? I STILL have NOT received it as of March 8, 2021!!!

Goedeker’s immediately charged my credit card but could not tell my delivery. Immediately got email saying they would shortly let me know status and delivery. Never did they contact me. If you call you go on hold and after 20 minutes get a message for leaving a number for call back. They do call back but they have no information on delivery date. They have said they will call back in a week but no call back. Do not recommend them. Still waiting delivery date.

We ordered a very pricey hood fan online. Five weeks passed with no communication. We emailed them and was told a tracking number would be forthcoming in a couple days. A week later, still no word. Emailed them twice asking about tracking number...no response. At least I was able to dispute the charge with my credit card company successfully.

Ordered and paid for ($700.00+) a ventilation system for the stove on 12/30/2020 and was told 2-3 weeks. After 33 days, with NO communication from them, I ask what the status is and their response was, and I quote: "I checked into your order and see a shipment of the item you selected is expected to arrive on 02/10/2021. However, the manufacturer is not sure if your particular order will be included in this shipment." If you're ok with that kind of customer service then by all means, buy from them. This is the 21st century!

I placed an order in November to which delivery was delayed. I called and cancelled the order, which was confirmed by their customer service reps. After 10 days and I still hadn't received a refund I sent an email to find out why, they said now that I couldn't cancel because the item had shipped. Um you can't do that. Tell someone their item is cancelled then 10 days later say oops we shipped it? So after much back and forth with a credit card dispute and trying get a Supervisor involved, I finally get one who agrees that I should get a full refund. Well, that was on January 7th, almost one full month after I cancelled and I still don't have a refund today. I am AGAIN going to have to go and re-open a dispute with my credit card company because they still haven't refunded me my money for an item I DO NOT HAVE. Better to just stay away.

Order this in July. It wasn't working when I received it. It took several months to replace it. And they just sent me a refrigerator instead of a freezer. Customer service is not responding. At this point I don't expect them to respond.

I signed up for this site just to write this review as I want to make sure no one else makes the same mistake I did. I can't stress enough how much you should stay away from this company. I placed an order for a coffee table on 11/28/20. I knew it would take a while with shipping delays around this time, especially this year. I hadn't heard anything about the order shipping so I reached out on 12/22/20 for an update. I was told the table was out of stock until 3/23/21. This would not work for me so I asked to cancel my order. The request was put in by their customer services/sales associate.

I ordered a Universal 15" Black Built-In Fully Integrated Trash Compactor back in late OCTOBER. GOEDEKER'S ACKNOWLEDGED AND CHARGED MY CREDIT CARD IN OCTOBER. Due to Covid, indicated they may need 4 weeks to deliver. I was hoping to receive in time for Thanksgiving (no word Goedeker's).. As Christmas approached, I had to call several times - over a 91 minute wait to speak to customer service. - I was told that it should be in their warehouse this week - but will miss Christmas, but that I would receive by New Year eve! Only to receive an email yesterday - that this item is now back-ordered and I will not receive in time for easter! If I am patient, I might receive in time for Memorial Day! I am cancelling my order!!

I ordered a refrigerator from them and was told that it would ship in two months due to a shortage. It never shipped and they never notified me. Repeated calls and emails have gone unanswered. The last two phone calls I was on hold for 145 minutes and 73 minutes. They deserve ZERO STARS. My advice is to avoid them at all costs.

I ordered a curio cabinet. The paperwork clearly states inside delivery, however the driver insisted he only needed to drop it in my driveway. I called the customer service number and they said "that's crazy, we will take care of it." After four more calls where we were told someone would get back to us we challenged the charge. Goedeker's insisted we have to pay a delivery fee for not accepting the item. First: it was never delivered. Second: paperwork says Inside delivery. Third: According to their website even standard delivery is to the front door, not 75-100 feet away. I did not hire the delivery company who refuses to deliver. I have paperwork so it is ludicrous for them to expect me to pay anything. Before spending a dime with them make sure you check out the ratings. Below is the delivery info copied directly from their website.

Relationship: Client, Project Date: November 2020. AVOID GOEDEKER’S LIKE THE PLAGUE! THEY LIE AND DON’T CARE! I ordered a Bosch dishwasher on August 2nd and was told it was in stock and would be delivered within two weeks. Two weeks passed and I never got a shipment notice so I tried to contact the store. The customer service wait was 45 minutes and I set my phone down to wait. After an hour I hung up. I tried this three times at various times over a few days and pups never get through. So I emailed the company and was told that the dishwasher will be delivered within two weeks. As I know things are delayed because of COVID, I waited.

The worst. Worse than Appliance Connection which Goedeker's purchase. Kept calling and e-mailing them about "where is my dishwasher?", for 2 months, they kept lying and saying it came directly from Bosch. Yet, after weeks of trying to get tracking info I finally found out dishwasher was still in their warehouse. Then tried and tried to get my money back, no luck. Finally PayPal got it back in less than 24 hours. Shop local, unless you live in St. Louis.

I ordered two dishwashers for two different locations within days of each other. The lack of communication w/regard to delivery status is terrible. Its basically nothing, and then you get an email saying the appliance is coming tomorrow. The installers did not bring the install kit, which I paid for (they tried to say I didn't, but I had the receipt), so they could not complete the install. They took the old dishwasher and left the new dishwasher at my house but not installed. They promised to come back the following business day to install. They did not....they still have not....no scheduled install has happened yet. When you try to call Goedeker's to speak to their customer service about the issue, the actual hold time is 30-40 minutes, regardless of what the recorded voice says....This has happened to me 3 times.

I ordered a Bosch dishwasher on October 7, 2020. The listing and purchase process revealed no caveats to the order such as 'back ordered'; however, a 'due to Covid...' notice was posted on the site suggesting delivery will be impeded and slower than normal. I was informed the item was ready to ship as of October 12. I did get the installation kit (which was required to purchase when ordering) on October 29. No dishwasher. I was able to get someone on Chat, Janice **, who informed me that my order was now on Back Order and not expected to ship until January of 2021. Remember, I was never told in the first place that it was not in stock. I have never been contacted by Goedeker's by email in any fashion. All my updates on this order I had to seek out through their website.

We purchased a wall oven from Goedeker's, along with a cooktop, downdraft vent hood, as well as three other appliances from them in the past. This time however the process has gone so badly we will never buy from them again and will encourage anyone thinking of doing so not to. Part of buying from Goedecker is to inspect your purchases within 48 hours of receiving them. We have done this in the past and did it this time, very thoroughly, aside from lifting them up in the air. The wall oven weighs in over 200 pounds so that's not practical. The appliances came early, so our remodeled kitchen was not ready for them. Consequently they hung out in garage waiting to be installed.

We ordered a $174 Verona Shelf Glide on March 23rd. They said it shipped on 4/24, but it wasn’t in the shipment. We called and they said they would check on it and get back to us. In May we called and they said the same. Then the customer Service line began having 30 minute wait times, so we switched to email. On 6/8, 7/14, 8/5, 9/27 & 10/5 different people responded that “they would check on it and get back to us”, but never did. On 10/23 we asked for a refund, but have had no response. Sent another email today. Also filed a complaint with the FTC and BBB. Not sure what these folks are up to, but it’s not right to steal from us.

I ordered a couch on 8/17/2020. I was not notified of backorder or any thing. I checked and it was on backorder until 10/30. I called on 10/30 and they said it would not even be shipped to them until 12/28 of 2020. Then they would have to ship to me next year. DO NOT USE THIS COMPANY. I asked about a refund and they said if they would even give me a refund it would be considerably less than what I paid them. I wish I had researched them before purchasing!

Ordered a desk in July, which was delayed due to COVID, and we expected this. However, we received incorrect information as to whether it was in stock, and we even received an incorrect shipping number that told us our package was delivered over a month ago. We placed upwards of thirty phone calls to this company, only to be told they'd get back to us, and they never did. After three months of incorrect information, we cancelled our order.

Please proceed cautiously before purchasing any appliance from Goedeker's in Ballwin, Missouri. Our family purchased a Whirlpool refrigerator on November 5, 2018, including a five year warranty with Parts Charlotte. In the first 18 months of ownership, we have had numerous malfunctions, and neither Goedeker's nor Parts Charlotte will respond to service calls. We are currently without a refrigerator with no clear path to a solution.

Never, never, never do business with this company. Ordered 3 appliances in April and was told they would be on the way on 6 different occasions. Never received anything. Requested to cancel on July 13 and was told it would be canceled and I would receive a refund. 7 weeks later, still no refund. I am now having to dispute with the credit card and am reporting them to the BBB. STAY SO FAR AWAY FROM THIS COMPANY! In all of my 45 years, I have never had an issue with any company like this ever before. Did I mention that you should STAY SO FAR AWAY FROM THIS COMPANY! Tell all your friends!!!!

I ordered a bathroom vanity for a bathroom remodel on August 1, 2020 and was given a shipping date of Aug 17-19. I have yet to receive my order. The company continues to use COVID as an excuse each time I reach out. I will NEVER use this company again. I will pay a higher price for better service from somewhere else! STAY AWAY FROM THIS COMPANY!!

THIS PLACE HAS THE WORST CUSTOMER SERVICE EVER!!!! They do nothing but LIE about your order! My item was supposed to be delivered on 8/30 and I’ve been speaking with them for weeks about it and they have continued to say 8/30 and never gave an indication they may have to move the delivery date. Today I contacted them to ask why I haven’t been contacted to set up delivery time and they then tell me the item is backordered until 9/22. It’s 3 days before the supposed delivery date and they didn’t even bother to tell me the item wouldn’t be coming on time!!! I get things are backordered because of the shut downs, but to straight up lie to everyone is terrible!!! I have everything set up for this item to be delivered in three days and now they decide to tell me the item won’t be here. BE HONEST with your customers and maybe then you will have credibility. They do not care about your satisfaction!!! Do not buy from this terrible company!!!!

I am so mad at myself that I did not research this company more carefully before buying from them! False advertising! Disgrace to the retail business! DON’T BUY FROM GOEDEKER'S!!! I bought three dressers from them during a “sale” and received “free shipping”. I paid $904. I did get their instructions about a “carrier” would deliver my product. The carrier would call ahead and arrange the delivery with me. I was to unbox and check the items before the carrier left to make sure no damage. And if there was damage to refuse the items.

Purchased appliances for new home 90 days in advance. Was told appliances were at “data center” multiple times only to eventually find out they are back ordered. They will NOT return my phone calls, they still have 100% of my cash AND I am getting nowhere with any of my inquiries. I truly wish I had done more research before trusting this company as I have seen others report the same. I am sure they will hide behind CoVid but that has nothing to do with telling the customer the truth! Also they took my order during CoVid with a guarantee they would deliver the appliances! Unbelievable! I would rate zero stars if I could!

I would review the dishwasher we purchased on june 18th but can't yet since I still have not received it. I understand about the pandemic and mistakenly gave them several weeks before I started asking questions. By the middle of July I wanted an update and spent several hours on the phone trying to get an answer, I was told Bosch was running behind and it would be available soon. I called and emailed back a week latter to be told the new date was July 29th. After emailing and calling again I get an apology stating again should be the 29th but they would help me choose a different product since it was taking so long.

I placed my Goedeker appliance order May 21, 2020. After several delays, I received my order on 6/25/2020. I received a phone call from shipping the afternoon before my order was to arrive for drop off the next day. Order was delivered in good condition however the stop top draft we ordered was the wrong size. On July 2nd I began my long journey of trying to return this item. After 8 phone calls that had wait times anywhere from 40 minutes to 2 hours And 3 weeks I received a return address.

You will not receive product or a refund in any type of reasonable time. Been 2 weeks and they are still processing our cancellation. We canceled because after a week, nothing had even been ordered yet!

My complaint is for two rocking chairs I ordered form Goedeker’s on 12 June 2020, my complaint about an order is today is 14 August 2020 and I have not received these items. After about a month I contacted the customer service department in reference to why my order is taking so long. I'm was told that she would send a message to inquire about it. I never received a reply. Later I followed up with an email. I ask that the order be canceled if there is no penalty. I never received a reply to my question. I placed another call to customer service at that time. I was told that it had been canceled and I could expect my refund in about ten days. In about two weeks I contacted them again. At that time I was informed that my cancellation request was denied and to refuse the shipment when it was delivered by FedEx. I never received a tracking number for the shipment actually the only update I received was when they acknowledged my order.

I ordered a dishwasher from Goedeker's on June 15 2020. It is now August 14 and there is still no sign of it shipping. Every time I call I'm advised it's "shipping tomorrow" or "next week". Stay away!!

Ordered a Refrigerator, Whirlpool WRF535SMHW, on June 23, 2020. Shipping date was slated for August 10, 2020. There has been no communication with this company unless it was initiated on my part. Email was sent by me on the 10th to inquire about shipping and got an email back stating it was to be shipped on 9-18-20 and if I would rather look about another model or cancelation to let them know. I sent an email back immediately to check on another model, but no communication was made. Again, I called and was placed on hold, listening to the worse Sax soloists I have ever heard. The waits are LONG! Once a customer service rep answers they are little to no help. I asked about a replacement and she said she would have to get a salesperson to call and see if that was available - still waiting!

I have had a horrible experience in getting any followup on the merchandise I purchased on 7/11/2020. I was told it ship out on 7/14/2020 which was not true at all, finally I found out it had not even been shipped out of China. Have made many calls and extremely long wait times (which upon one call in said it would be 685 minutes). Wait times are always at least 30 minutes. I have spent about 3 hours total time waiting to have someone pick up after 7 calls in. No record of me calling at all. Finally I have cancelled my order and asked for a refund. They tell me once it's "approved" it could be 7-10 days. Funny they took my money the day I ordered it but I have to wait to get my money back. I am not happy with this company at all.