Goedeker's Reviews

I purchased the retractable awning from this company. They never sent any confirmation emails after the order was placed. Since I haven't heard from them over 1 week, I contacted the customer service and what is going on my order. They answered that it takes a while for credit card verification and cannot proceed until they hear from credit card company. This is pretty weird excuse because I am using the same credit card every day and I have never had that issues before. If they really have some issues for my payment, they should contact me and ask for other credit card information. They REALLY haven't done anything. Now it is over 1 month since then and still nothing. I takes it as they have no intention for this transaction. Very disappointed.

I purchased a sectional set on September 23rd that I was told would ship out to me on Oct. 17th. On the 17th, I received no tracking number, no status update email, nothing. On the 18th, nothing. On the 19th I got on their site and through "contact us" I requested my tracking number. I received a response that my items would now ship on Nov. 2nd. I guess they just weren't going to tell me without a request. Fast forward to Nov. 2nd. No tracking number, no status update, nothing. I send out another message on their site. On the 3rd I received a response. My items will ship out on Dec. 29th-Jan 2nd. On top of all this, I ran into the same scenario with the ottoman. Supposed to ship out Oct. 23rd. I had to request an update when I heard nothing and got a reply that it would ship Nov. 29th. I have no doubt on the 29th, I will receive to tracking, no status update, and when I request one I will receive a reply telling me there is another month or 2 delay.

DO NOT EVER USE THIS COMPANY- IT'S A FRAUDULENT COMPANY. This is one of the worst companies you could ever imagine. The lies and lack of communication are rampant. When I tried to talk to someone, I was told they would be left a message and they would call back in 24-48 hrs. No callback. I called 15 times over 3 weeks and left messages for customer service and upper management. No call back. 15 hrs of wasted time trying to connect with anyone to find out where our fridge was or the $1800 we spent on the fridge.

I bought a refrigerator from them for a rental apartment I own and by MY mistake I bought the wrong color. I wanted Stainless and I bought White. Totally my fault. When it was delivered my tenant informed me of the mistake and I called to buy the right color and get the wrong color one returned. Had no problem paying the somewhat ridiculous $280 return fee (for a $700) item but again, it was my mistake. Took at least 9 calls over 7 days with 30-45 minute wait times each time to get someone to "promise" me that they would send me a link to begin the return process only to get a link that didn't work. NO follow up, NO responses to e-mails. Will NEVER use them again and would advise against them. If something goes wrong you will spend hours trying to get it sorted.

The entire reason I bought the microwave from Goedeckers’s was because they offered installation. I received the microwave and trim with no word that they were not going to install it. I had to call them and wait 25 minutes on the phone for them to tell me they were not going to install it. They charged me $199. They’re making interest on my money which they will hopefully return. They do not tell the truth. Do not use them.

Ordered a Napoleon Grill in April 2021. The grill was not received until the end of September. When I ordered the grill there was an special offer of the grill cover included with the purchase. The grill was delivered, but not the cover. I have emailed Goedekers 3 times with no response.

DO NOT SHOP HERE!!!! I can't say that strongly enough. We ordered all the appliances for our kitchen remodel in Oct 2020 (~ $13,000), and were told they would be delivered in about a month. They charged our credit card when we placed the order. On Sep 1, 2021 (almost a year later) we finally some of our products. These products were sitting in a warehouse near our home but they would not ship them until all appliances are in, nor will they allow me to come and pick them up myself. They still have no ETA on when the others will arrive.

I purchased an extra 5 yr warranty plan on my so called leather sofa sleeper and loveseat. When I filed my claim my leather had started peeling. I was promised that it was real leather but come to find out it's pleather! The arms on both products are cracking. I was very careful not to use anything that would cause it to happen. So when I filed my claim it was denied! They said it wasn't covered! That was the whole reason I purchased the insurance. They said that if I purchased the insurance and it did start peeling (which they said wouldn't happen!) that the warranty would cover it! Plus the springs are popping off the hideaway bed. They wouldn't even answer me about it at first. When I continued to email about it they denied my claim! I'll never buy from them again! Poor quality and dishonesty isn't a good company policy! I tried to add a photo and receipt but couldn't for some reason.

This company sold me a defective range and it was months before I received it, when after purchase I was told it would be shipped in 2 weeks. Two months later it came without vital parts. This has been a nightmare. It will take another month or more to get the parts.

Waited 6 weeks for range (not unusual). Received a lower model in wrong color. Cannot get ahold of anyone spending hours on hold day 1. Finally got a call back next day assuring I would be taken care of but I needed to wait 24 to 48 hours. 72 hours later still no answer and emails not answered and website chat no answer. No explanation. Blaming manufacturer which I believe is a complete excuse. I cannot get anyone to answer the phone just a call back from yet one more agent who has no information or explanation as to what to happened or what to expect. Nothing. Really astonishing.

After too many interactions and delays, the company delivered the product as advertised. It seems it was indeed due to Covid supply-chain global issues but Goedeker's could have been more proactive and transparent about the whole thing.

I hardly know where to start, other than I WISH I HAD LOOKED FOR REVIEWS before giving my hard-earned dollars to this company. Everything everyone has said in their reviews, I underline and capitalize. I placed an order in March for 5 major appliances - $8000+. Goedeker's charged my credit card immediately. By May I had received 3 of the 5. In late May I was told 1 of the remaining had shipped to the 'depot' who was waiting for the last piece. I called a few weeks later to find out the status and was told the 'depot' had the 1 piece and was still waiting for the second. On Aug 4 I called; they told me the first piece was waiting to ship from manufacturer in OCTOBER! I told them I wanted to cancel the remaining pieces. They said their finance people would have to contact the manufacturer before issuing my refund. I asked to speak to a supervisor and they said none were available and they would have one call me back. Surprise...no call back.

They sell what they don't have in inventory but charge you when you order. Their delivery system is horrible. They scheduled a delivery date, then canceled it the day of after I had made arrangements to be home for them. Then took another 2 weeks and 3 phone calls to get the item rescheduled and finally delivered. Not worth the few dollars difference in price. I also called to cancel the item due to the delivery mess--Goedekers told me I would have to pay return shipping costs. Stay away from this outfit. I also posted this on Goedekers review page but you will never see it there!

I gave two stars to be a generous as possible considering covid has affected businesses. Purchased a GE Cafe Refrigerator back in October of 2020. Still have not received it. The true failure here is that covid hit well over a year ago. It’s impossible this company did not recognize the enormous complications going forward with their product and yet they continue to take people's money with no idea when they will, if ever, be able to fulfill the order. Like everyone else, I have been given MULTIPLE delivery updates, each time the specified date goes by without any explanation. It shouldn’t take a company this many months into this pandemic to establish a call center to address the plethora of outraged customers. Hours and hours on hold without response. Emails go unanswered for a few months, and the a generic cookie cutter response is sent lacking any helpful information.

I ordered a couch and two recliners in March. The order was paid for (thousands of dollars) and almost 5 months later, several emails, phone calls, and being sent from one salesman to the other still nothing. I have received an email, twice months apart, stating that they would be delivered. Stayed home for work on both occasions and still, nothing was delivered. I've tried to cancel the order for a refund but they stated that I would have to pay for the shipping. I'm confused, if the order has not been sent, why am I paying for shipping? I read the reviews, unfortunately, I should have started here before the order was placed because clearly, this company has a horrible track record.

I would give this company 0 stars if I could. ABSOLUTELY WORST BUYING EXPERIENCE I HAVE EVER HAD!!! Horrible customer service. I ordered and paid for a wall oven with White Glove service in January 2021. It is now July 2021. The oven arrived damaged TWO TIMES and they refuse to give me FULL REFUND! Instead, they offer $125 cash back or a 10 year warranty. **??? Is this the best they can do after a plethora of phone calls, being put on hours of hold, a 7 month wait, and 2 damaged deliveries??? I would like to confirm reviews that mention poor customer service. Try calling to report a problem and you will end up on hold for more than 45 minutes at best. However, Sales will pick up within minutes!! I agree with other reviewers: Save yourself time and stress. Do not order from here!!!

ABSOLUTELY WORST BUYING EXPERIENCE I HAVE EVER HAD!!! Horrible customer service. I ordered a grill back in February and it has been paid for the entire time. The grill has arrived damaged TWICE. Now I am being told it is no longer available but can't get the company to send me a replacement list of other options or even return an email. Forget it if you have to call them. You will be on hold for hours with very little assistance. Save yourself the time and headache. Do not order from here!!!

Purchased a GE Cafe cooktop from Goedeker's in November. They quoted approx 60 days delivery. When the deliv date came, got an email saying they had no update from GE. Called and they quoted a new deliv date, approx 60 days. Same thing occurred on that date. And then again a third time. So I called GE. They have NEVER been backordered 60 days on this product. I purchased from a diff retailer with a 14 day delivery. Same price. Goedeker's was lying to me all along. Don't know why as they will not tell me. Will never purchase from them again.

STAY AWAY FROM THIS COMPANY!!!! I placed my order with Goedeker's for the Friedrich ZCP12DB ZoneAire 11,000 BTU Smart Portable Air Conditioner. (Dual hose) on 5/21/21. First, I have not received my order to date. I have called and called and received long call waiting, hang ups and rude representatives. I was originally told when I initially placed my order that I would be receiving my order in two weeks..again, I HAVE STILL NOT RECEIVED MY ORDER OR A PHONE CALL FROM THIS COMPANY. To add insult to injury, they have not given me any date as to when I will be receiving my order. So till now I don’t know when I will be receiving my air conditioner and we are almost halfway through the summer. I feel so unbelievable duped by this company. THEY ARE LIARS!!!!

Saw a really nice “antique” style looking refrigerator for $650 while searching in Google. I failed to research the brand and also the company (Goedeker's) before purchasing. Ordered the refrigerator for my business in the beginning of May. The refrigerator arrived a month later with holes and dents on the box. I immediately took pictures of the box and the refrigerator which had numerous scratches and dents on the sides and the door. I contacted Goedekers and sent them the pictures that they asked for. A week later after not hearing from them I called them and they said that they will have somebody at my business to pick it up within two days. They also said that I would have a replacement within two weeks.

We needed a quality dishwasher. Goedeker's Appliances had the best price of anywhere I researched, free shipping, and good reviews. I ordered in December, 2020. They took my money at the time and promised a delivery in February, 2021 (COVID was raging and that was the stated culprit for the delayed delivery). February came and they pushed delivery out a month. Delays were repeated until in May they finally communicated that they had no idea when it could be fulfilled. I cancelled the order but had to call back two weeks later, asking where my refund was. It wasn't until I called and inquired that someone actually processed the refund. I WOULD AVOID THIS COMPANY AT ALL COSTS!

DO NOT EVEN THINK ABOUT SHOPPING HERE. I consider myself a reasonable person, and believe I have been generous, kind, and nice to Goedeker's despite the absolute terror they have given us... our experience with Goedeker's has been absolute trash. We ordered a full suite of appliances in November of 2020, including a Washer, Dryer, Refrigerator, Range, Microwave, and Dishwasher. We were told that many of our appliances would be delivered by early January 2021. We are now halfway through June 2021, with NO APPLIANCES. We have called every week for months. Asking. Begging. Pleading for updates. We are always given the answer that the appliances are coming, and soon.

We have waited 4 months for our new GE CAFE RANGE: APRIL 8TH GOEDEKER'S delivered: We contacted GOEDEKER'S DAYS LATER (3 EMAILS AND 4 PHONE CALLS). We requested THE UNIT TO BE RETURNED AND or REPLACED as we have nothing but problems: (dangerous situation of 6 to 12 inch yellow tipped flames and toxic fumes. Toxic fumes and black soot after testing the oven's switches and Broiler issues. GOEDEKER'S customer service appears to be good old fashioned lip service. They hauled away our old GE oven,,,,NOW WHAT??? GOEDEKER'S' CUSTOMER SERVICE IS ABSOLUTELY AWFUL. GE technician advised us to return the unit for replacement as parts to repair were not available until June. I will write an update on our nightmare with this company.

I ordered a complete set of appliances and were told by salesperson Eric all but refrigerator was in stock, I would have them within three weeks but due to manufacturer the latter would not be avail for 4 weeks then it would ship. Four weeks and nothing. Lied about arriving and blamed shipper. Shipper said it was not in their possession.. 1 month to get from St Louis area to NC. I still have nothing but a shipping order. Meanwhile I am out *$8000 with just order numbers. No help from salesman. He is AWOL. Terrible business. Fair price if you ever get order. BUYER BEWARE. LIES, LIES, LIES

I paid for a refrigerator 3 months ago and this SCUM "operation" took my money (about $7000) but has yet to deliver!!!! They just LIE & LIE & LIE! Don't be fooled!!!! They have yet to deliver and they just LIE whenever you ask them for a delivery update! NEVER NEVER AGAIN!

On Dec.31 of 2020 I ordered a chair from these thieves. They said it would be 60 days before it shipped. During those 60 days they changed the shipping time TWO times and kept insisting it would be many more months. Of course they used the old "Covid 19" excuse. After 90 days I cancelled and they promised a refund. 3 weeks later, no refund! I just filed a dispute with my Visa company. DO NOT order from Goedeker, THEY ARE THIEVES!!!!

I purchased an appliance that was backordered. I was told I could cancel anytime before it ships out which was well over a month at the time of purchase. So, after growing tired of waiting, I went ahead and put in a request to cancel my order via e-mail. I was told it would take 2 weeks of business days to put a cancel in and receive my refund. They say in case it ships out then I would have to pay return shipping. Here's the thing, the refrigerator is not schedule to ship out for another month! Keep in mind, I put this request in over a week ago! Just release me back my money. Times are hard enough. You aren't going to be shipping the backordered refrigerator anytime soon, so this holding out is pointless. I am demanding my refund by today or else I will have to file a complaint. I have tried to call multiple times, but they won't answer. Weird how new customers immediately get the sales department, but people with purchase orders can't...

They took my money for something that wasn't even in stock. They didn't notify me after I started asking for some kind of confirmation after more than a week after placing the order. (Other companies won't even let you order something if they don't have it. Bad business, obviously "throwing as much crap to the wall to see what sticks" business state of mind.) Not to mention "Janice" from customer service got slick with me when I complained. I understand we are in a pandemic, and things are running slower than usual. But don't advertise something you don't have, especially take money for it. (Oh, not to mention, I ordered other items the same day that had to be HANDMADE, that got to me BEFORE I found out that they sold me something they didn't have. Don't pay attention to good reviews. That's their own staff putting up fake reviews.

I ordered a gas range over the phone and asked when I would receive the item because the receipt of the range was tied into an installation with the gas company. I was asked where the range was going to be shipped and told 2 weeks. I added in an additional week with the gas company just in case. It has been a month now, and I have nothing. The worst part is no one can tell me where my range is. I have called and called, each time being fed a different story. Believe me, the representatives really act like they care and are very apologetic, but are well trained to tell stories. They each promised to get back to me and none of them did.

I suppose I could ditto previous bad reviews but we all need to vent, especially when contacting the company doesn't work. I ordered a Bosch dishwasher on 12/4/2020. At that point, I should have received an instant message that said they were not in stock! I had checked another business online that instantly told me they were out of stock but would notify me as soon as they were back in stock. I definitely should have ordered from there but I "assumed" since I didn't get that "out of stock" notification from Goedeker's, that it meant they had the dishwasher readily available. Guess what? I STILL have NOT received it as of March 8, 2021!!!