Goedeker's Reviews

I bought a top freezer/fridge off the website. Got a good deal. Happy with the customer service too which contacted me the same day to confirm order and update me on what to expect of delivery procedure. The fridge arrived 9 days later in perfect condition. I am very pleased!

I ran into a problem with an invoice and a GE rebate. The issue was resolved in just a couple hours by Trisha ** and Nathan **. I received an email this afternoon from GE stating that rebate issue had been resolved. Thanks again to Trisha and Nathan!

I'm very satisfied with my purchase from Goedeker's. I was searching long and far for a table and chair set and was able to find it at an incredible price. With no tax and free shipping, it was a no brainer to make the purchase. I couldn't be happier.

We needed a new refrigerator and wanted a counter depth made in America. Goedeker's had the best price so we ordered it online. We were a little concerned the price was too good to be true since it was lower than anyone else's Black Friday deals but it arrived in perfect condition. It was exactly the model we wanted for less than we could find it anywhere else. We'll definitely shop Goedeker's again when we need a new appliance!

I got an item for Goedeker's. It looked very nice on the website, and when it arrived I was extremely disappointed in the quality. Called customer service, they told me I had to pay return shipping which ended up being more that the product cost in the first place! The website states "30-day money back, 100% satisfaction guarantee." In actuality it is 30 days to spend more money that initially spent just to return the product, 0% satisfaction, and an incredible waste of time.

Goedeker's price was very competitive, their customer service was excellent and their selection was amazing. We moved into a new house and bought all new furniture so I saved their website in my favorites though I unsubscribed from their email because I was getting a whole bunch of them. I purchased a couple of sofa tables, an end table and a coffee table. They’re the only ones that had all three different styles of tables that I needed. I ordered online. There were two different sizes of end tables and we ordered the bigger one. It's hard to tell on the picture but it arrived then I put it together and it was too big. We thought about returning it which looked painless. All I had to do was take it and drop it off for shopping. But my wife decided that we might wanna use it in a different way so we wound up finding another use for it. Then we ordered the smaller one in addition.

The fireplace is absolutely beautiful and is prettier in life than the pictures. I so pleased with it and would recommend your company to everyone. It makes my house feel very homey. We have it on nightly. We are so pleased with it. It was easy to put together.

Ordered a stove and refrigerator. The process was fast and easy. Great communication from customer service and delivery about when items were being shipped and when they were being delivered. Both items arrived in perfect condition and on time. Great experience. Will definitely buy again from Goedeker's.

It took over a month to get my range. Not in time for Thanksgiving. ): It did arrive in perfect condition. Am pleased with the range. Will talk to shipping before I order. I have recommended Goedeker's to several of my friends. Now I'll have to tell them not to expect their appliance for at least a month.

I purchased a portable console dishwasher from them and I like their price. I had the same model for about 20 years and it was great but this one doesn't wash as well unless I put it on high temperature. The delivery team of Goedeker's said they were gonna be there around 5 or 6 but they didn't get there till 10. I was pissed off however they actually carried it into the house for me. They were late but they were friendly and accommodating. I was very satisfied with Goedeker's and it would be one of the companies I'd check first if I was shopping for best price.

All went well. It did take one month to receive my LG kitchen appliances, but I was routinely communicated to by Goedeker's employees. They arrived damage free. My wife really likes the look of the black stainless. I have not received any information on the warranties I purchased.

We have replaced all our original appliances thru your company. Your people are customer oriented to a very high degree and your delivery company of choice AM Home delivery has been excellent and professional with the delivery of all our appliance - 7 pieces total. Your prices are great and choice of delivery service for us cannot have enough positives said about them. We recommend you to all our friends for your prices and service. Thank You very much.

I had a great experience with this store. First, they price-matched from a different store, and then my item came much sooner that expected. And - it was a very nice piece of furniture! I would buy from them again.

I had a great experience with my purchase at Goedeker's. Great customer service, timely delivery!! I would recommend to friends. Staff was very helpful and friendly. I ordered complete LG kitchen and LG 5.2 mega capacity front load washer and have been very happy with everything. Thank you!!

I've been enjoying my new furniture for over a week now, and I have to say how very pleased I am with this buying experience. From finding you online, to speaking with a rep to help with the purchase and set up an account, to the final delivery this experience has been a total breeze. Thank you, thank you, thank you for your commitment to service and quality and for having such a friendly, helpful team of associates. I'm your newest fan. Thank you, Goedeker's!

This was my second purchase from Goedeker's and I continue to be impressed with the range of items, high quality, low price and fast delivery. A friend and I assembled a bookshelf in about 1/2 hour. It was well-made, with more than the usual stability inherent in the design than is usually found in pieces you have to assemble yourself. I have already recommended Goedeker's to several friends.

Order was delivered as promised, on time and without damage. Process was easy, friendly and the follow up and notification was as expected. Will use again for any future needs where applicable. Great company to deal with. We like the product.

Goedeker's processed and shipped my order quickly and efficiently. They also issued credit quickly when I decided not to use the white glove delivery option which I originally added to my order. I felt very comfortable doing business with Goedeker's and would definitely order from this company again.

Been looking for an oven to replace 1960's oven in home. Also wanted to keep double oven. This oven came in and came in earlier than expected with no problems. Oven has been installed and did not take as much work as we thought it would. I would highly recommend.

You folks are great. Lots of communication, free shipping if wanted and great prices. It all arrived as promised and in perfect shape. Will do business with you again and definitely tell my friends. Thanks so much.

Thank you, Casey **, for making this experience awesome! It took longer than expected, but Casey made it so much easier to be patient. She was so responsive and always got back to me right away with accurate updates. Thank you!

The dryer was damaged & it is taking forever to get it resolved. The connection kit was also left off the order and when I inquired about it I was given a credit in the estimated amount it will cost to get one and was told to go to a local store and just buy one. Really? I would just like the replacement part to fix the dryer & be done w/ this.

I purchased a high-end combination wall oven unit from Goedeker's and it's great. However, their shipping company was a little iffy because it took them three weeks to deliver the product. As far as the delivery, Goedeker's can try and find another trucking company that’s a little more responsive.

The Goedeker's buying experience was top-notch. Nicole was especially helpful in pointing me to a trim rebate from GE. I can't say the same for the cooktop - it was defective straight out of the box. GE has offered assistance, but are moving slow.

GE Slide in Range - It arrived within 10 days of placing the order in perfect condition. Someone contacted us to schedule the delivery and it arrived during the time frame given. The double ovens and gas range work great. Goedeker's had the best price on this item. Super happy with the purchase.

Everything was spot on perfect. Shipping and delivery was painless, they even brought the items into the garage (not the curb) without having to ask. Extremely pleased with this transaction so far. We are still remodeling the kitchen so our order has not been taken out of the cartons yet, but so far everything is good.

The machine works great and provides excellent cleaning and quiet operation. The ordering and delivery of this machine was very good too, no issues with either. The pricing was good and would recommend Goedeker's as a place to shop for appliances.

My husband and have been searching for a slide in range when I found one at Goedeker's. Perfect! Just what we wanted. The value was fantastic and the range had everything we wanted. We've never ordered a large appliance before, so there was a little hesitation. But after reading some reviews, we went ahead and ordered. Arrived safe and sound and we could not be happier. Thanks Goedeker's!!

I was a little reluctant to buy a major appliance online. However, when I saw the owner of the company publish his e-mail address on the website, that was a major motivator for me. The delivery folks were timely and polite. They removed the packing so I could check for damages. I would not hesitate to buy from this company. How many companies are willing to put out the name of the owner/manager? Not many.

We feel like we found the best deal available for the oven we liked. Your customer service was very helpful over multiple phone calls. Delivery went smoothly and the guys even brought it right up to my kitchen area, even though we paid for the regular shipping cost. The only criticism I had was your website indicated 5-7 business days is the usual expectation for when an item should "leave" your shop. It took 21 calendar days from the day we purchased the oven until it was here. Not counting Sundays, that sounds more like 13-14 business days until it left the store. I spoke w/ customer service and understand your logistics to out of state purchasers. When I asked her "is this normal?", she very kindly replied "yes actually it is". You should definitely broaden the advertised shipping range on your website, as we felt misled in that regard. All things considered we are really enjoying the oven and appreciate how considerate everyone was at your store.

I ordered the Lindo bookcase for my husband for Christmas because in the description it said that it can hold 90 comic books per shelf. When we received it, he built it and we found out that the shelving space is too small for any comic books and is more of a Blu-ray media unit. Since I ordered this for comic books I called the customer service support and asked if I could return it. I could only return it if I paid for the shipping back ($80.00) even though it was false advertising and I was dissatisfied with the product. I had to call customer support 3x because I kept getting hung up on. The last time, the gentleman was very helpful and had me transferred to who I needed to talk to about returning the bookcase. I would of been satisfied with my experience if I could of returned it without the additional cost since it failed to do the one thing I bought it for, hold and store comic books.

I ordered a refrigerator. It was on back order and I received great communication on the status. Also, not only was it the lowest price I could find, when it arrived with a small dent, they were quick to address the issue!

I was missing an end table for a set that I had purchased several years ago. The table that I purchased matched perfectly and the price was great and the delivery was fast!!! The website is easy to use and accurate.

I greatly appreciate your customer service. Charnese was very nice and caring to solve a little issue I had with the legs of the ottoman missing. I already received them and are very happy. I would definitely recommend this company to everybody, oh your price was the best I found too. Thank you and blessings to all.

We got an amazing deal on a set of beautiful dining room chairs! They also get an A+ for quality. The chairs are sturdy and well built with high quality material. We did have a small issue with one of the chairs being delivered with a coffee stain and another two with small tears. We contacted customer service, and they took care of us hassle-free. We had new chairs quickly delivered. I am usually hesitant about ordering from a company that I have not heard of before - we just found them by googling chairs online. However, you don't need to hesitate with this company. I will be using them again!

Everything was great! Great for experience throughout. Great products delivered, happy customer. Saved a ton of money. Check the products once they are delivered just to make sure they are free of defect. Ours were perfect! I would definitely recommend this company!

I ordered this sofa for my 21 yrs son. He has moved out of state to Tennessee. It was a great buy and the delivery was smooth. We will use this company again! I have already shared this information with several of our friends. Thank you.

Their price match guarantee isn't worth the paper it is printed on. After shopping for days and searching online I purchased our living room set online from Goedeker's, I felt comfortable looking at reviews and their website. 30 minutes after making my purchase I found it online for $300 cheaper. At first they wouldn't call me back to discuss saying they were "busy" then after I called again they called me back but refused to price match because the other online merchant wasn't "nationally recognized like Home Depot." That's odd. Goedeker's isn't nationally recognized either, why compare themselves to Home Depot? Oh well, live and learn. Will never buy anything from them again!

Very good experience, able to track online with the tracking assigned number. There was very friendly service with the shippers and easy ordering on the web. They put the appliance right inside the house and were fast and courteous. Easy to understand instructions for accepting delivery as well. You're doing it right, best price and shipping right from the company. I would definitely buy from this store again and would recommend to others.

Enjoying our new Whirlpool refrigerator. Holds a lot. Door shelves is very handy for more frequently used items. Love the freezer drawer - our frozen goods don't fall out every time we open the freezer. Refrigerator more convenient on top since used more frequently.

Broken end wall on delivery. Got the best help from Jessica **. Company should be proud to have her working for them. She has satisfied all aspect of problem. Really glad purchase finally arrived complete. Regards to company. Thanks.

When I called in to see if they would price match an oven that I wanted, he said "no problem". I ordered the oven and a chest/coffee table. Both items were delivered with no damage and I believe I could not find a better price on both items. I will definitely buy from them again.

We ordered a dining table with set of 4 chairs. One of the chairs had a faulty stretcher that goes at the bottom of the seat. I called in the customer service hoping they would send in a replacement. They were very prompt and we got the replacement for free within few days.

My total buying experience was great. Nicole ** was very helpful and professional. The Electric Fireplace (SMP-904-ST) arrived in great condition and the delivery service personnel were also very professional. I will be making future furniture purchases from Goedeker's. I highly recommend Goedeker's for any purchase. Thank you for a great experience.

I ordered fridge, dishwasher, induction stove and microwave with the understanding that I was going to be home for a month and then away for a month. I was told there were a couple backordered and nothing would be shipped until everything arrived in at least 6-8 weeks. They had the dates when I would not be home and I was assured that shipment would be outside those dates. Not a problem. Then 10 days before my departure everything arrived at the warehouse and I was notified they are en route and will arrive in 3-7 days. No problem. However, the shippers had delays and I was told they would arrive 1 day after I am gone. Now we had a problem! I called the Goedeker's staff and they worked with the shippers and were able secure 30 days free storage.Today my shipment was delivered and everything is in great shape. Thank you for working with me! Overall a very good buying experience with some great savings!

This was my first experience with ordering a large household item/appliance on line. The price was unbeatable so I decided to take a chance, and I was very happy with Goedeker's customer service. However, the shipping company left something to be desired. My water heater arrived just when Goedeker's had said it would, but the delivery company failed to notify me of delivery in advance so I ended up waiting another 6 days before delivery could be attempted again since nobody was home to accept the delivery, but the delivery man was very courteous and helpful when it was delivered. He uncrated the item so my elderly mother could inspect it as required in the shipping policy and waited for her to complete her inspection before signing off on the item. Thank you, Goedeker's for a job well done. I will consider doing business with you again.

I have been having problems with my LG ref 3 months after I had it and have continued having the same problem. Every time this happens I have to throw food away. I have called your company about this and now that it's out of warranty there is nothing that can be done. I have contacted LG to get a replacement and have been told no. I am beyond frustrated!!! Now I find out one of the parts are on back order. The holidays are here again and I can't keep food in this unit. I have been waiting over 3 weeks, again.

Love the chair and I got it for a greater deal than other businesses were offering. The ordering process was easy and the delivery team was courteous and efficient. The customer service team was on top of their game and were very kind and helpful.

Happy with company and product. Just took longer than I hoped for delivery and that is why the four stars. Product was ordered online October 15, 2016 and was delivered to me November 3, 2016. Pricing and service were great!

I could have not been more happy with Goedeker's and Allissa **. Allissa was professional, courteous, thoughtful and extremely efficient. My appliances arrived on time and in good order. Thank You Allissa for your exceptional customer service! I have already recommended you to my sister and brother-in-law.

I ordered three pieces of office furniture, which included a desk, chair and file cabinet. They informed me about my order every step of the way and the furniture was beautiful. Nicer than I expected. Great company to work with. I would definitely recommend them.

No question about it, Goedeker's offer very competitive prices with outstanding customer service. Right from the point of ordering by phone, Nathan was amiable, flexible & conversational and not only confirmed by email in under 30 mins but then sent a personalized, hand-written card, thanking me for the order! Never had that from ANY other outlet anywhere!

Very glad I was able to buy this GE Profile 36" Stainless Steel Chimney Style Island Mount Range Hood. Got the best price and customer service is outstanding. Recommend this company 100%. Delivery was done before the time promised. Will buy again from them!

Very well done. Item came in earlier than expected. Everything else was as expected. We ordered a wall gas oven that has the self cleaning feature. It was easy to install and everything works Well. The price was well below local dealers.

The price was extremely good, in fact it was the best I had found after searching the internet thoroughly. Delivery was on time and the furniture was very packed well. The furniture we purchased was beautiful, even nicer than it appeared online. We would use Goedeckers again.

I ordered place unit. Got a great price, it was delivered as promised with updates along the way. Customer lives the product all around, very happy experience. They sent emails to let me know the progress of my order. I would recommend this company to everyone I know.

Found it locally for $50 less but would have had to pay sales tax so came out even. Good email updates. One a week after ordering about when Goedeker's would get it in stock although I thought it was when I ordered it. Another week, got another email when it shipped and with whom. And another week and it was delivered. Please be aware AM Trucking does not ask you when you want it delivered. They send you an automated email with a delivery date and time. You can't get a live person at AM to change it but on the plus side, they did deliver exactly on time. I am pleased with the product so all well that ends well and I will now know what to expect if I order from them again.

We had a double oven that had gone out and we were looking for a particular one that fit my wife's needs. When we found out that Goedeker had the right one and it was in-stock, it was just a matter of ordering it. My wife did that and it was a simple enough process. They said that they could get it here which was good. The oven was what we were looking for to replace our double oven that had gone out and the cost seemed fair enough for us. Our experience with them was real short and sweet. We had a need and they had the product and they got it shipped right out. So everything worked well and we wouldn't have any problem recommending them if somebody asked.

My experience with Goedeker's was fairly positive. I ordered exactly what I wanted from the website, waited a few days (then a few days more) for them to acknowledge the order, then waited several more weeks for it to arrive. I'm glad that I wasn't really in a hurry for a new fridge. On the plus side, I was able to get a very good deal when compared to the local appliance and home improvement stores.

I didn’t know about Goedeker's then. Since I’m a big review person, if it’s something that I’ve never heard of, I always put in the name and then hit reviews. So I did. They seemed to have very good reviews, and their prices were very good too. I needed appliances so I decided to purchase from them a washer/dryer, range, refrigerator, microwave and dishwasher. Their online ordering process was easy and their appliances were good. However, I had one question and I emailed them, but I never heard back. I figured it out anyway, but I was a little upset about it. Nonetheless, it was all worked out within the next week. Overall, it was a great experience.

I had a wonderful time purchasing four new kitchen appliances with our sales rep David. He was knowledgeable, patient, thorough, and listened to my wants/needs. We walked through a number of options and he helped guide us to the final decision. He even made sure we could take advantage of several rebates, saving us even MORE than the already low Goedeker's price. We did pay extra for the white glove delivery service, which we felt wasn't much value. The delivery guys seemed confused about this when they arrived. This would be the only low point of the experience.

Great customer service and they have the best price on new appliances! Will definitely recommend to others. All appliances arrived on time and undamaged. Lots of rebates are available with new appliance purchases, and Goedeker's customer service will walk you through them all. I ended up with $950 in rebates. Great company! 5 STARS.

I purchased an LG washer (WM3570HVA) at what I felt was a very good price. Five days later, the washer was delivered, and we've been very happy with it ever since. I'm very pleased with the whole process and am very glad I purchased it from Goedeker's.

The only thing holding me back from a 5 star rating was a 29 business day wait for delivery. This was our first transaction with Goedeker's and I was not familiar with the fact that the website did not list the items as on back order or not in stock. I was able to order and pay and then received the back order notices. I do realize they are at the mercy of the supplier, but the website should be able to keep a real time inventory. I would still recommend them to a friend as they had the best pricing ($100 Goedeker's online coupon, manufacturer's rebate and free shipping over a certain price) and they did answer the phone when I would call in to check on the delivery. The delivery service cut open each box, so I could inspect the appliances before I signed for the delivery.

We purchased a refrigerator and were very impressed with the website when selecting/comparing the products, the customer service when asking questions and ordering the product. One of the things that really stood out was the pricing and in our case no sales tax which really saved a lot. We opted for the white glove delivery which was also very impressive. They were professional. I will definitely look to Goedeker's when purchasing another appliance.

We had ran into a few issues while placing our order due to things being on back order. We paid for white glove delivery on our entire order however, we ended up only being able to apply the white glove delivery on part of our order because of a few back order. We had to wait a month until we received our washer dryer. However, I recognize that this was out of Goedeker's control. Overall, everything worked out for the most part but it would have been awesome if we could have had Goedeker's extend the white glove delivery to the other half of our order since the back order wasn't our fault either.

I couldn't be more pleased with my purchase of an LG dishwasher. I searched locally and online for the best price. Not only did I find the dishwasher at nearly 50% off from Goedeker's, Goedeker's offered a $100 rebate for my particular item. Goedeker's is my new 'go to' online store - surpassing even my happy place - Amazon!

The customer service at Goedeker's was wonderful! The staff was very pleasant and nice! The Weber Genesis Grill arrived with absolutely no issues. It traveled all the way to New Jersey from Missouri. I would highly recommend this company to friends and family!! Awesome company!

I was very pleased to get as many updates to let me know what was going on via email. After we got our item, I was missing a piece and emailed you with a question, but never received a response. Otherwise I would have given you 5 stars.

Our order processing with Goedeker's was handled with professionalism and courtesy. We found the pricing to be fair and our product was delivered on time and as promised. We are very satisfied with the whole transaction from start to finish and we love our new electric range.

I was shopping for a propane refrigerator online and found the model we wanted at Goedeker's. They had the best available price. Nathan was very helpful in answering my questions. The unit was purchased for use in a remote access cabin with no delivery service due to severe road conditions. We had it delivered to our home from which we took it to the cabin in a pickup truck. I scheduled a shipping date with Nathan which would allow for a convenient delivery date. Unfortunately, the person who actually notified the warehouse to ship the unit shipped it to us about 10 days early, making for some unnecessary scrambling on our end. The packaging was excellent and it arrived in good condition. It is now installed and checked out. Everything seems satisfactory. Overall, we had a good experience with the one scheduling glitch.

I bought a Washer and Dryer the first week of October from Goedeker's and as of today Nov 8 I still have not been able to hook them up, due to the shipping company losing my stacking kit. My laundry room is limited in space, so this piece is a must. Customer service has been very friendly and helpful, but everything is taking far too long. The delivery company showed up a day early from which we had scheduled. This was a problem since nobody was home. I had to rush out of work as did my wife to take care of this, since they were just going to leave the units on the side of the road. The shipping company was then going to bring the stacking kit (that they didn't drop off with the washer) the following day, so I stayed home from work to be there to sign for it, but they never showed up. Now the stacking kit is lost, and I'm still waiting for a new one to be shipped out

I purchased a table from Goedeker's that I saw at Ashley's Furniture for $200 more. I am very satisfied with my purchase and it is absolutely beautiful. The quality was everything that I expected. I would start my shopping here first next time instead of last.

Not super impressed with this company. Ordered an appliance over two weeks ago, it has still not shipped. Sent an email to customer service over a week ago, never received a response back. Called customer service and they were not able to tell me when it will ship.

Fantastic! I shopped around at our local stores and found the same unit priced within $10 of each other. With the savings resulting from no sales tax plus the discounted price I saved nearly $500. Curb delivery was a bit of a hassle but well worth it. I have recommend you to others and will continue to do so.

I had to buy an A/C unit in October, and it was hard to find in most stores. Goedeker's had exactly what I needed at a reasonable price. I was pleased with their service & delivery. I would highly recommend them to anyone.

Thrilled with the product. Expected delivery would take much longer but actually a short period of time. I gave 5 stars to you and my only suggestion is that the delivery would have been done by people who were physically able to move the furniture. The sofa was dropped off the truck on its side purposely to get it off the truck. The 2nd person made no attempt to help take it off the truck (a little concerned that there might be unseen damage).

We ordered over the phone with a stated need for prompt delivery. Order placed 10-13, notice from staff that order processed and should arrive at your warehouse in 72 hrs. That would have been anywhere from 10-17 to 10-19 depending on how a weekend was counted. After calls to customer service, was told it was to arrive on 10-24. Got Nicki involved, she worked on it and determined that it actually shipped from your warehouse on 10-24, we got it on 10-27. Had we know it would take 2 weeks to get order, might not have placed it, or would certainly have gone for something in your warehouse stock.

Followed the advice of the previous customers who all said Goedeker's was wonderful. THEY WERE ALL RIGHT! Oven and icemaker arrived on time. I chose the white glove service and was happy (except, watch the guys who unload, careless). I have recommended to several people!

Arrival date was innacurate. Supposed to arrive in a few days. Took a month instead. Felt mislead by this experience. Came in very good condition though. The order kept getting delayed and there should have been greater transparency from the beginning.

Fast delivery common carrier delivery. No issues. Didn't need to give my money to a non-Christian firm or pay sales tax. Excellent Bosch dishwasher! Best price on net and nice to find a hard to find model that my local deal did not even carry! A+.

I had ordered a Bosch Micro/oven to be sent to my house in Florida. It had some damage that was from the factory. After contacting customer service, Jessica ** handled the issue and arranged for service and replacement of the door from Bosch. Great customer relations - I will definitely order from Goedeker's again.

I had a great experience dealing with Goedeker's. After looking online for an stacked stone electric stove, Goedeker's price was the best - no tax and free shipping. Everyone was courtesy and professional. When I ordered the stove I received a personal handwritten thank you note from Nathan. Chelsea was extremely helpful when the stove arrived slightly damaged. She quickly contacted the company and arranged for a credit to be applied to my account. Thanks.

Ordered the fireman costume for my son. He's 4 and I ordered the 4-6. The pants were a little long, but we rolled them up. He loved the suspenders and the jacket. Very well made and very thick material. We received many compliments on it.

I found Goedeker's while shopping online and my first purchase with them was a stove top. Not many retailers had this item but it was the cheapest price. The ordering process online was no trouble at all. I had them shipped the stove to me and we paid for installation ourselves. The quality of the stove is very nice. It has been a fine, easy, straightforward experience with no problems.

Goedeker's had the best price and reviews which was my deciding factor to order from them. After ordering I got updates every time there was a change or progress. Overall communication was very smooth. The product arrived well packaged just as described. I like the product's lineup and will likely to order from them again. I also like that they don't send many promotional emails which crowd my inbox.

I own several property and have order throughout the years from Goedeker's. I've recommend them to friends and family + neighbor. I always get great services and if any issue comes up the customer services team is out to set thing right in a timely manners. I would recommend Goedeker’s to anyone who's in the market for new appliances.

Very happy with the mattress. Delivery was exceptional. I work and missed the first delivery. I called and they rescheduled for the next day. To my surprise, they arrived at 6am. I couldn't ask for a better time. I made it to work on time and am very pleased. Thank you so much. Will buy from you again and recommend you to my friends and family.

I ordered my items on 9/29. The following day, 9/30, I was told that they were on back order until mid October. Mid October rolls around, they tell me they are on back order until mid/late October. Late October rolls around, they tell me that one of my items came in, but the other is on back order until late October. On 10/28, they inform me that my items are on back order until the week of 10/31. On 11/3 I gave them a call, and they inform me that one of my products has been discontinued.

Great price for the same items found locally. Delivery went flawlessly also. Thanks for the good experience. I had a phone call with someone from the company also. That was nice of them and gave me the impression they were in it for me and my satisfaction.

We ordered a Bosch refrigerator, dishwasher and combo oven/microwave for a renovation. Goedeker's was about $1,000 less than the list price, plus no tax or delivery charge. Everything arrived quickly and in good shape. No problems whatsoever and big savings. Thanks for a great job.

This is the worst piece of merchandise I have ever ordered. I have sent several emails and pictures only to have them come back undeliverable. The chairs were falling apart, the wood was scratched. I should have gone with my first instincts of ordering from Wayfair or Amazon like I normally do. Due to your lower price I figured I would try your company. Never again! Nor will I refer you to friends and colleagues. This is the worst experience I have ever had ordering online as much as I do.

My experience with Goedeker's was outstanding. Your prices were good, all service was the very best. From your order taker Nathan to every one of your employees that I dealt with, they went above and beyond their job. Thank you. I will recommend your company to my friends.

Delivery was amazing!!! The 2 drivers were polite, helpful, and they arrived within the time window scheduled. The ordering process was simple. Received email confirming order with an estimated delivery. Another email letting me know when furniture was in town.

I purchased a floor display sleeper sofa and also ordered a matching love seat, and kitchen table and chair set. It was a complicated purchase since I live in St. Louis but it needed to be delivered to Wisconsin on a specific day. J.R. was diligent in getting me the information I needed to make sure that everything went off without a glitch. The delivery company was very professional and easy to communicate with. Everything went well and we are thrilled with our new furniture (so far). The delivery people were careful and helpful. Very nice guys. Thanks to J.R. we were able to buy these items from Goedeker's and are happy with the service. Thanks.

I had been searching for a while around Goedeker’s website, and I kept putting items in my shopping cart. But then I noticed they would disappear, and I think it’s because I was just signed up as a guest. Every couple of days, I put them back in and asked myself if I really wanted them or if we were going to do the kitchen. I was a little hesitant in my purchase. Then one day, they completely disappeared. I couldn't even find them online any longer. So I called Goedeker’s in a panic, and asked where they went as I was going to buy them. The rep said that those were Samsung products and that their prices were so much cheaper than the big-box stores like Lowe's, Home Depot, and maybe Best Buy, that Samsung actually made them remove their pricing off the internet.

Needed a replacement white microwave/oven assem to fit into cabinet opening. Searched all over and only found a couple that would fit without major work - Goedeker's had a Whirlpool (our favorite brand). They had much better prices by far & great service.

We needed a new water heater. After much research, I decided on a GE GeoSpring Hybrid water heater. After searching our local dealers, big box stores and the internet, the best deal out there was from Goedeker's. I placed the order, the unit was delivered and I installed it. I am completely satisfied with my transaction with this company. Would recommend the company to anyone and will be back the next time I need something that they carry.

Everything went perfectly. The ice machine was delivered in perfect condition. I installed it without major problems. I could not find the warranty in the packaging but I called Goedeker's and the information was sent to me. All in all a fine experience. I would recommend them to my friends and family.

Would not say I'd use Goedeker's again. Ordered 2 products, one was delivered damaged to the delivery company and then back ordered and during this time the other seemed to be held hostage. I couldn't get them to ship the other one until I cancelled the order which then I was told I couldn't cancel because it was at the delivery company. In the meantime had already ordered both from another appliance company and they had both items on the dock to be processed so was a little miffed as to why one was back ordered here at Goedeker's. After calling and explaining the situation the other appliance company cancelled the one Goedeker's would not so I finally got both appliances. Customer Service at Goedeker's even called and emailed me an extended 10 year warranty on the compressor for my troubles "which is standard on the appliance". I choose, guess they thought they'd given me something of value.

Lead time was longer than quoted but honestly I expected this considering my location. The savings was well worth the wait and the installation was very easy. After shopping all the big box stores and our local brand source retailer the wait was well worth it!

We were in the market for a new stainless-steel, counter-depth, french-door refrigerator. After extensive Googling and research we decided on a LG model. From there we began comparing prices and Goedeker's was far & away the most competitive we found. In fact the substantial savings compared to other retailers allowed us to add a maintenance package and still come in at or below pricing from big-box stores. Beside a short backorder wait, the ordering and delivery process went smooth. One beautiful new fridge later, we're satisfied customers!

Goedeker's did a good job given all the issues with my order. Goedeker's do not hold inventory, they just contact supplies for you to placate order. My order was given a wrong shipping address by the supplier. Goedeker's did an amazing job to get a new item shipped out to me. No one took responsibility - and I was not compensated at all for the headaches and tons of phone calls I had to make on this order.

My wife and I were shopping for 4 new GE appliances. She had visited the local box stores and had decided on what styles and models she liked. We were ready to make a purchase and decided to look around on the internet to do some comparison shopping when we ran across the Goedeker's site where the total price of the 4 appliances combined was close to $1000 cheaper than the local alternatives. I had never heard of them before, but a bit of research found many positive comments so we decided to take a chance.

I love the pricing and the ease of use website. I've compared prices everywhere for the same models and Goedeker's was better than every one except on low-end dishwasher that I decided to purchase a better quality Bosch.

Our experience with Goedeker's was fantastic! Our order was delayed about 6 weeks and we appreciated all the updates from your company. Our only complaint would be the delivery service AM Home delivery located in Ohio. They were extremely rude when we called several times to check on the status of our delivery. Very unprofessional. However, the actual delivery people were very nice and did a wonderful job!! Overall we are happy with our order and would definitely order from you again! Thank You!!

Great delivery! Great price! Very good at updating me to the exact time of delivery. I was able to go online, easily find the product, order it and receive it. They met and exceeded my expectations. I'd certainly use them again for an appliance purchase.

The person who helped us place the order was SO helpful and friendly. She was patient and reviewed all of my questions. We received everything as expected, shipping was reasonable, and the price we saved was amazing. Will definitely look here for appliances in the future.

Goedeker's did a fantastic job with my online order and free delivery, even shipped earlier than expected. Delivery staff was very helpful in unloading and unpacking my new dryer for inspection. Their website is easy to navigate and their online prices are hard to beat.

Took too long to deliver - The product was defective. I supposed to get $50 credit to my Amazon cart - I haven't got anything yet. I was very disappointed. Probably I'll never do it again that way. My experience with Amazon is unbelievable. Their services are perfect. Yours is not even close.

We would definitely recommend and do business with Goedeker's again. Our order was delayed because of a back order on one of the items, which was a little disappointing, but no fault of Goedeker's. No matter how many times I called to follow up or see when the item might arrive at their warehouse. My call was always answered in a courteous and professional manner. Thumbs up for professional customer service.

Warranty company couldn't find a service repair company to Warranty my stove (only an hour from Reno, NV). It took me three weeks before I was able to resolve issue. Very unreliable and I had to constantly badger them to get anywhere. Good thing was Goedeker's held up to their promise and issued a refund. Had some missing part when first delivered and Goedeker's got right on it. Manufacturer had parts within a couple days. Long story short Goedeker's gets 5 stars. Extended warranty gets 1 star. So if you're in a highly populated urban area you most likely won't have a problem. However I did ask about this issue before I purchased the warranty. Hope this helps.

Ordered Bosch Tall Fridge and 18" DW as well as Bertazzoni 24. Chose white glove delivery and was excellent! My only complaint would be that when I ordered the Bertazzoni I was informed that there was a special free vent hood also. I later learned that the special was actually either/or an over the range microwave which would have been my option had I been given the choice.

I needed my new appliance and when I placed the order, I wasn't made aware that the item was on backorder. When I was informed the item was on backorder, the price had increased here and at other competitors, so I felt trapped into waiting. Then the estimates were exceeded, but I continued to feel trapped. I received a hand-written card from Goedeker's, which was nice. However, the note missed the point of my dissatisfaction. I wasn't seeking an explanation for why the item was on backorder (which they were happy to explain), I was seeking an explanation for why that information wasn't made available to me before I purchased (which they have yet to explain). Yes, I would have made a different purchase if I had known that the item was on backorder, but I would likely have returned for a future purchase. Now I will never purchase from Goedeker's again due to the misleading information.

I recently purchased an LG refrigerator from Goedeker's and, as always, the process from purchase through delivery was flawless. Although I live in California, I always purchase appliances from Goedeker's - refrigerator, washer/dryer, stove - because they have the best prices, excellent customer service, and flawless delivery all the way to the west coast. I highly recommend Goedeker's!

Back ordered a bench for my front porch. Was constantly kept advised of status of order with my options for cancelling and projected date of delivery. Great customer service. Product was delivered as promised in excellent condition. Would definitely recommend and use Goedeker's again.

My daughter wanted the retro red microwave and Goedeker's was the only one that has it in stock and for a cheaper price than anywhere else. I ordered it online and she seems to be enjoying the microwave and loves it. The delivery team was friendly. The item came through FedEx but they didn't just leave it at my door. I had to call in and set up a time to go get it from the delivery place. All in all, it was an ultimate experience.

Cook Top and Wall Oven - I was looking for appliances for my daughters house that was just redone. So I was looking online at Amazon's Prime when the your name came up. I was very satisfied with the service and the salespeople. I would definitely would use it again and recommend it to anyone.

I purchased a washer online from Goedeker's based on the competitive price and received shipment to my door in 10 days. The reason I can't give 5 stars is my shipping cost me $25 despite paying for a $598 washer (website states orders over $500 are free shipping). I realized this about a week after I placed the order and after a phone call they reimbursed me $75 (based on current price 5 days later) of the $99 I was charged when I placed the order. I chose this company based on the final price which included the free shipping but missed that the shipping had been added in the final invoice.

Headboard was just what I expected. Was a little difficult to put together but once I got a friend to help, came along nicely. Ordering was easy and I believe shipping was even free. As pictured and arrived on time. Didn't need to contact customer service.

I'm doing a kitchen remodel. I saved at least 1000 dollars by ordering from Goedeker's. My appliances came quickly (too quickly lol) all in great condition. I have no complaints and have told several people about my experience. I will always check out Goedeker's before buying any big ticket item in the future.

Bosch Dishwasher Model # SHX68T55UC - I am very happy with my purchase from Goedeker's. Excellent price, very helpful customer service, fast delivery, nicely packed, no damage during transportation, works beautiful. It was my first and best experience with great internet retailer. I will definitely recommend my friends and family to use your services. Thanks a lot.

This Bosch double wall oven arrived in perfect condition. We have used it for over 2 years and we have been very pleased. A mistake Bosch made was to leave out very important info in their manual. We used the self-cleaning top oven for the first time near 2 years. The inner glass panel shattered! Finally we were able to talk with a Bosch engineer who told us that the self-cleaning should be done within the first 4 months, then every 6 months thereafter. He explained that an invisible film builds up on the glass which will cause heated glass the shatter, regardless on a clean oven.

We originally ordered this coffee table from Ashley Home Furnishings, who changed the delivery of our order 4 times before we cancelled with them. Goedeker's was able to get us the same table and was upfront that the table was on backorder from the Ashley Manufacturer. They always kept us updated on the status of the product and were much more helpful than Ashley Home Furnishings. I know that the product came from the same manufacturer but am much happier with the services we received from Goedeker's. We will definitely go through Goedeker's for future orders. Their customer service is outstanding!

Was told item was in stock and then told a week later it was on back order. Impossible to get a hold of customer support on the phone, when I did I was informed that Goedeker's is not a furniture company but rather, an intermediary. There's no stock, no warehouse. What a useless company! Had I known I would've ordered the item elsewhere and had it delivered on time. By the time I found out, the item was out of stock everywhere! Will never order from Goedeker's again!

I would not hesitate to recommend Goedeker's and I would definitely purchase from them again. I received excellent service and I could not find the items I purchased for the same price, anywhere. Customer service was also very accommodating by holding my appliances until we could accept delivery. Thanks for making this a great experience.

Excellent service, price and delivery. Beat all internet pricing plus no sales tax and 10 years of extended warranty beat them by over 400.00 for both considering they were all on sale everywhere else. This company is going to be hard to beat. Shipping was a pleasure. Called to let us know when they were delivering and were spot on. Thank you!!!

GE oven/microwave and dishwasher with the connector were ordered, but the connector was missing. After connecting to the customer service I received the refund. It was fast delivery and professional customer service. Thank you. I would recommend to have a business with Goedeker's.

Tables. Coffee table and end tables. They are awesome, we really like them. Service was excellent and fast. Would use you again. Highly recommend. Do you ship to Canada as we have family and told them about your company and they are very interested in purchasing from you. Thank you!

Prices very comparable. The service when I called was knowledgeable and friendly. Shipping was fast. I am very please with my Iron Mountain 2003626 Fiesole Radar Nugget Low Back Counter Stool with Rust Finish. I would definitely use them again.

Received my gorgeous lamp in perfect condition. I was absolutely amazed at how it was packaged. Perfect. Very happy with my purchase. I bought the exact same lamp from our local furniture store and it was $100.00 more! They are the exact same lamps.

I bought a vacuum cleaner from Goedeker's. 100% Guarantee. Didn't receive it for almost 4 weeks. Vacuum did not work. Called Goedeker's and they absolutely refused to give me the money back or offer assistance. Won't do business with this company again. They do not stand behind what their website advertises.

Oh so many problems with this company. They lied about backorder times. They changed the delivery date multiple times AFTER contacting me that it would ship. They only got me my item by pulling someone's order that was placed AFTER mine.

I was price shopping for a range, found Goedeker's on the internet and they have a great price. I purchased a stove and so far the experience with Goedeker's has been very well. I haven’t been able to install the stove yet because of plumbing concerns, but so far so good. I've checked their website for other things that I've needed and so far, hadn’t found anything. But I think I would do it again.

My order was originally back ordered, which I understand. When the delivery finally arrived Goedeker's shipped the wrong microwave. I was then forced to wait another week. As a result I pleaded to at least give me a discount for setting my home project back and causing me to cancel a family gathering. The response was NOTHING!

The slipcovers I received were not designed for my exact sofa and loveseat, but fit very well. The seaming and fabric is excellent and the durability is clear. I love the color (very pale gray, almost linen color). The packages arrived well packed and quickly. I am very happy with this purchase. My living room is now much brighter and cooler looking.

Replaced two almost new GE dishwashers with Whirlpool. Much better!! Goedeker's is a good company. Solid principles. Great price!! Took a little while to ship, but worth it. Shipping company's online tracking is kinda lousy, but delivery guys were fine. Would again without hesitation.

Received product in a very timely manner. Had one wrong part included in shipment but Customer Service shipped a replacement which was received in a couple of days. Great service and a very good product. We are very satisfied and would order again from this company.

The refrigerator arrived just fine and appears to be in good order. I haven't had it very long so time will tell. So far I'm very happy with Goedeker's and my transaction with them.

We bought a refrigerator and a washer and dryer online from Goedeker’s and they were good. Purchasing them was easier than anything.

My order was taken for office furniture a month ago. My credit card was charged and I was given an order confirmation number. I received a notice a week or so ago that said my order was in route. Today, I was notified that the furniture that I ordered was not in-stock. The representative acted as though the company had done everything right. They were able to gain interest on the money I paid a month ago and still not provide the goods. I checked my credit card and no refund has been issued. The whole transaction in hindsight appears fraudulent. I wondered why the same furniture was about $800 more on another website. Now I know why. Some things are really too good to be true. Never again.

I'm always reluctant to purchase high dollar items online and have them shipped, but Goedeker's puts me at ease with their return policy and with their satisfaction guarantee. I've purchased a double oven and a cooktop from this site; not only were both appliances $300-400 less than anywhere else I could find, but they both work incredibly well. (I can preheat my oven in 5 minutes and boil a stock pot full of water in 2, and it makes my mother jealous.)

The item was on back order for a short time, but once in stock shipped very quickly. Arranging delivery time was very easy and the delivery company was friendly and helpful. My oven arrived in perfect condition and we are very happy with the entire experience.

I Googled the product I was looking for and Goedeker's was one of the retailers that came up. I purchased a headboard from them online and it was pretty easy. The delivery came earlier than I thought it would, so that was fine.

I ordered my appliances in April 2016. My experience with Goedeker's white glove delivery went as bad as possible. They showed up hours late for my delivery. They were supposed to be at my home between 2 and 6 pm, and showed up at 10 pm without a phone call. They then tried to leave my appliances in the garage and not bring them in the house. I explained that I paid extra and they had to bring them in. They gouged my wall and destroyed my stairway. When I pushed the refrigerator in the next morning I found large scratches in my brand new wood floor. I called Goedeker's the next day and was told that it was not their fault. They hire an outside company for delivery, therefore I have to deal with them.

I’m very upset with Goedeker's. I bought an electric cooktop. We were not at home for the delivery so I had to go there and pick it up. I called and asked but they could not come on the time I said and I had to wait for three days to pick it up. Their guy has to come three times and if he doesn’t see me, I can come and pick it up so it took longer than I thought. If they had a delivery system, I could request them to hold but they didn't. Also, they don’t know how to safely mail the stuff. The installation guy came and installed everything, then I figured out it was damaged. If I call them, they’ll just send me another new piece but they are not going to deliver it for free. If they’re not gonna do anything, I’m not gonna buy anything else from them in the future.

Firstly, people need to realize that this company is a deeply discounted retailer and with this there are some shortcomings. Think of Southwest airline. My delivery of appliances took more than two months which worked fine for me as my renovation was delayed. In between, I lost two really good rebates since I did not have a serial number to submit the paperwork. All appliances came. I was not there to receive the appliance with the concierge service but all seems to be fine. Hopefully, appliances will work once I plugged them next month but for now I am a satisfy customer. I just need to get the rebates in. The customer service is really good over the phone. They are patient and very thorough. I am not saying this because I was judge to leave reviews but they really try to help out the customer.

I bought a sofa and paid $49.00 for the "room of choice" delivery. When the sofa is delivered they wanted to charge me per step to take it to the second floor for a total of an additional $80.00. I told them I wanted to refuse the sofa but they said it would be $300.00 to ship it back. First time buyer with this company. Very bad experience.

Electrolux 'Combo' - Although the merchandise I ordered became on "Back Order" I received my delivery in time to receive a time sensitive Manufacturer's Rebate. I am Very Happy with Goedeker's for expediting my delivery just in time! THANK YOU Goedeker's!!

We ordered a new stove and it came and we love it. The only problem we had was the hose they sold as a connection to gas line was incomplete and I had to go to local hardware store to buy the complete and correct part to finish install. This cost additional money and time.

A friend first told me about Goedeker’s and we've already purchased from them a bunch of times. The cost in relation to the quality is very good, which is why we keep going back to Goedeker’s. And with the exception of the one that we're still having issues with, I feel good about the quality of our purchases. We had major issues with our most recent purchase. The freezer that we bought is still sitting in the middle of my living room after two months of not working. They have been out to fix it multiple times. They were supposed to come pick it up. It has been a nightmare. It's been frustrating, but at this point, we have been working with Goedeker’s and they're trying to get it resolved for us. I'm a little disappointed, but it's not totally their fault.

I ordered some garden chairs from Goedeker's online because of their price. It was easy to process and the delivery team dropped off the chairs on time. The chairs are durable and superb in quality. My experience has been pretty good in general.

One of my items was back ordered from the manufacturer and the service agents stayed touch giving me regular feedback on the status of my order. All items delivered in good condition by very professional and courteous delivery team. I was nervous about such a large online order; however, I got good pricing and excellent service.

I ordered a bedroom set for my son and the chest of drawers had a flaw in the finish so I called the salesman who was very helpful. He sent me replacement drawers. When they finally arrived, the drawers were missing all hardware including the rails on the side for putting them back into the chest. So then, they sent me the rails separately, expecting me to assemble them. Goedeker's blamed Ashley Furniture for all of this. In the end they gave me some money back for my hassle, but they won't be getting my business again.

I called to ensure item listed online was in stock and told it was. I went against my better judgement seeing bad reviews from others and made the order. Item was back ordered 3 months holding up construction. Entryway delivery wound up being a palette dropped in my driveway. Will not order again.

Order for gas stove was exceptionally well handled. The item was backordered and I was frequently contacted by email to inform me of the most current status. When the item was available it was shipped expeditiously and the delivery company was very courteous and helpful. The price at the time ordered was superior to all others and a great deal.

Our previous order (refrigerator on back order for 2 months) arrived about 6:00PM on a Friday just hours before we had to catch our plane. This order was coming Friday afternoon also, but I was assured they would be there before 3:30. By 4:15 we were starting to panic. So we called Goedeker's customer service. Fortunately for us Chelsea ** answered and not only got the shipment delivered but subsequently helped us out with 2 other problems. It's good to have your own personal CS specialist. :)

First time to Goedeker's and this team knocked it out of the park. Purchased a stainless steel double oven and saved $800 over other retailers. YEA...$800. How great is that? Now I can upgrade the microwave and take the wife out for a really nice dinner. Cheers to Goedeker's!!!

Happy with my sales rep. Felt the prices very good and rebates were great. Our contractor, Gary, let delivery men in as we were in MN. I paid for White Glove delivery but the men only unpacked half the boxes and left. I called your office and they gave me half of the delivery fee back so I could have Gary unpack as I needed my serial numbers for the rebate cutoff - I had waited over a month for delivery due to back order. I would recommend your company to anyone ordering appliances.

We ordered an LG dryer and were sent the wrong connections and were told that we could not exchange. So we were forced to buy another set of connections locally!

The dresser that I bought online from Geodeker's was cheap and has a good quality to it. It was very easy to order and we had it shipped to our home. Then we had someone in the house waiting for the delivery and it went okay.

One of my cooktop circles (burners?) that you cook on isn't working. Called Goedeker's and was very VEHEMENTLY denied my 10 yr major component warranty on the grounds that the cooktop of a range was not considered a major component. Hmmm. Condescending crooks at best.

I purchased a Samsung refrigerator from Goedeker's which was delivered last Sat that has NEVER worked. According to Goedeker's they are waiting to hear back from Samsung to see if they will exchange the fridge, I was told it could take from 48 to 72 hours. Diagnosis--sealed system is faulty, comparable to replacing the engine in a new car. It has been an entire week and NO decision!! Meantime I have a brand new non-working fridge!!

First time I used Goedeker's. I saved over $400 PLUS California sales tax and got a $300 REBATE! Took about 10 days to arrive and did not have to sit around all day waiting on the truck. They called about an hour away, drove home and they were waiting for me. Put the micro/oven in my garage and waited for the installer. If you have the time and want to save BIG money I highly recommend Goedeker's. It also helps if you do your homework, get local offers and be sure to have a model number ready when ordering.

I purchased a refrigerator and a stove from Goedeker's a year ago. I wanted a drop in stove, but by mistake I ordered a slide in stove. My fault. I had to pay return shipping of approx $400. But the stove was still slightly cheaper even after paying for return shipping. My refrigerator arrived perfect. I was a little worried because you have to inform Goedeker's if there are any problems with what you purchased within a few days and since my kitchen was not completed I really didn't want to unwrap the appliances. But it was perfect, no flaws or imperfections.

Keep telling us it will be coming in 7-10 days but still hasn't come and they already have my money. If I cancel, they said they would still charge my credit card a huge fee for cancelling. No customer service. Said it went from St. Louis to New Jersey on its way to San Antonio, TX.

I ordered 2 upholstered chairs. They were dropped off without notice on my front step. The first one I ordered had a flaw. I contacted them. The woman I talked to was very rude and said I had to pay shipping to return them. The shipping is $600--more than the chairs. Nothing happened as described on their website. They are not a reputable company. Target.com had the same chair for $50 more but problems would have been addressed and returns easy. HUGE MISTAKE. DO NOT ORDER with Goedeker's.

If there's a negative star rating, I would give it to this company. They do not even deserve one star. This is the worse online company. Do not make any purchases with them. Their customer service is not helpful at all and they are there to get your money. Do not believe in their company motto as "100% satisfaction guarantee". They do not offer the best price online or in store at all. I made a purchase online, changed my mind and they would not cancel my order. Make sure you check out the manufacture or compare prices with other companies first before making the mistake of purchasing from this company. The manager of customer service is not friendly at all. Maybe she should look for another job or if this company knows better, they should fire her.

Do not purchase anything from these thieves. They won't honor a warranty, and the service department is the worst. If you want to wait, be put on hold and get a no for an answer after spending 5000+ this is the place.

Good price, but horrible delivery. Will not go here again.

It takes forever for delivery and you better sign up for alerts via email because they won't call you. The couch was several hundred dollars cheaper than most other places. They took three weeks to deliver. So order a month out. But they responded pretty quickly to my concerns (why was it taking so long). They basically order directly from the manufacturer with a third party delivery service. Service guys were cool but their customer service is bad. I would probably order again depending on the savings.

The management team is rude and unprofessional. The appliances delivered to my home had significant damage. They were unapologetic and dismissive.

I ordered a recliner before Thanksgiving. Two weeks later they sent an email that said the chair was in their warehouse and I would be contacted shortly regarding shipping. As of January 7, I had received no additional communication. I called (as the email to customer service bounced back) and they said there had been a mistake and they would send it out this week. I didn't hear back if it had shipped so I called again.

I placed my order for refrigerator. Goedeker's had the lowest price on internet+rebate. I was concerned due to some bad reviews for this retailer, but I called before ordering, spoke to live person and she advised me that refrigerator will arrive in 3-7 days. It arrived in 3 business days. I'm very satisfied and will recommend to everyone. P.S.: before I deal with Goedeker's, I placed the order with another local company in NJ. They told me 2 weeks for delivery. I cancelled the order after 3 weeks as never got my refrigerator.

I just canceled an order I place online on Goedeker's. I created an account and placed a $500+ order on a dining set. After placing the order it thanks someone else (different name) for the order. Of course I was wondering what was going on at that point. After I got out of that screen it took me to another screen that showed me at least 10 orders of other people! I could click on each individual order and see exactly where it went, what was ordered, purchaser's name, address, method of payment, etc. I was shocked!

I purchased an Avanti Stove August of 2015. It was damaged on the top surface inside a perfect box so it was damaged before it was shipped. It took three months to receive the new part. Once I installed the stove, the oven would not light. After a couple failed appointments, A tech arrived and said it had a defective switch, a common problem. To date I have had this non-functional stove for 4 months. I was forced to buy a nice Hotpoint and removed the Avanti. Goedeker's has not offered any refund or replacement, just provided hollow promises that it will someday be repaired under warranty. They seem to have zero concern for my situation and concern that the appliance I bought does not work. Just hold tight another few months and we'll take care of it. They have extremely poor customer service and follow-up. Do yourself a favor, do not risk buying from them, life is too short.

This company sucks including the owner and managers, they do not have any respect for the consumers. Please do not do any business with them, you will be sorry.

After bringing in specific measurements for a dishwasher, Jai, the sales rep, convinced us to purchase a more expensive model. We accepted this because he assured us that it would fit our needs / space requirements. Upon receipt of appliance, installer spent two hours wasting his time because there was no chance that this was going to fit. When he called the store to explain situation, the salesperson blatantly lied and said we had never supplied him with the dimensions we needed.

Goedeker's sold me faulty equipment and refused accountability for doing so. I purchased a new stove from Goedeker's that has multiple non working parts. The larger of the two ovens doesn't heat. The touchscreen panel does not work. One of the burners does not heat. Within 30 minutes of receiving the oven, I requested a refund and for them to pick up the range. My requested was refused! Apparently by plugging it in to check the functionality of the oven, I relieved the obligation of Goedeker's to be accountable for selling faulty equipment. This is astonishing. This company is a ghost ethically. Doing good faith business is not possible with them. As it appears to me, this organization does not operate in the parameters of ethics for consumer business.

I tried to place an order with this company. I gave them my credit card # over phone. Three weeks later I hadn't hear anything or received the order, so I called. They told me that my address on the card did not match the address I gave them. I verified the # and address.. They had it right. I have had this card for many years and had ordered many times with other companies, and never had a problem. They told me to contact my bank so I did. They thought it would be best to get a new card so I did. A month later I called and tried again. This time I saw the money deducted from my account. Great, not so, they debit my account two days later. So I called, they told me again that the card doesn't match the address that I gave them. I'm a 80 year old lady who has lived at the same address for over 10 years and use my credit card at least once a week on mail order catalogs. I don't know what's up with this company but I'm done.

At the end of May, we ordered a new french door refrigerator from Goedeker's because of their advertised Christian ethics and practice. On the day of delivery 3 weeks later, the delivery men came into the house immediately saying, "we'll never get that in this house; it's too big." With our split foyer home and bushes out front, we suggested to come up back steps to the deck and directly in the kitchen door. After much angst, and unpleasant conversation, the delivery men took the new refrigerator away and left our old (working refrigerator) in the garage where they'd taken it to make room for the new one. Told me to call the store and set up a new delivery date or to order a smaller refrigerator. Subsequently we took out a bush in the front and had delivery set up for the following weekend. When it was delivered, they bulldozed it into the house and to the kitchen making several dents and scratches not only on the drywall, but on the refrigerator itself.

Items order were on hold 2 to 3 times. After a month of waiting it finally has a delivery date. Company was specifically asked to call 1 hr prior delivery in case not home. Upon delivery date, delivery guys did call and said to be a bit late and delivery was no longer than 9:00pm. Waited until 10:30pm and no show, no text no calls. Next day while out of town on Saturday, delivery guys called back and gave only 10 min noticed to be home for delivery. Unfortunately the delivery guys did not want to wait or had given us an hour notice for us to arrange someone there for delivery items than to be shipped back and must reschedule for another delivery date.

How hard can it be to send a sofa. I ordered on the 26th of July. It is now 8/20 and they have not even shipped the sofa. If, as I was told by CS that the order from the manufacturer and then ship from their warehouse, then they should tell you BEFORE they take your money. This place sucks. I ordered a chair from overstock and received it in 3 DAYS! This people are crooks. I am beginning to wonder if I will ever receive a sofa. I am going to contact my credit card company and see if there is anything I can do to get my money back!

I ordered two appliances (washer and dryer) worth $3000 and they charged me a $700 shipping charge fee for me not accepting it at the correct address... I requested my appliances be moved to my new home 50 feet away, and they still could not do it because I put my old home's address as the shipping address. I showed the delivery movers proof of ownership of everything, driver's license, etc. They made me contact the company's customer service that still requested an unacceptable abundance of proof when I was literally in the middle of the street. I showed them EVERYTHING I could at the time. They expected a FAX, email, etc. Customer service here is absolutely downright atrocious. The lady I was talking to was extremely rude with absolutely no class. She was disrespectful to me, impatient, and ignorant.

We ordered a whirlpool dishwasher model number wdf76. Our customer p.o. number is **. When our contractor opened the box it was shipped in, it was noted that the front part of the dishwasher was cracked/broken as if it had been dropped. We immediately contacted Goedeker's where our customer service rep stated that our contractor should have checked the product at the store first and then tried to give us a dishwasher from their warehouse (not even close to the one we ordered). Our contractor argued stating that the clients ordered that dishwasher for a reason and that was the one they wanted. He also stated that there should be no reason to have to open the shipping box at the store if it was transported correctly.

We purchased a microwave drawer which caught on fire the second time we used it. They would not replace it. We also purchased a commercial range and a hood insert. The hood insert they recommended at the time we picked out the range is not strong enough to accommodate this range. This is requiring paying a contractor to install a new insert, the purchase of a new insert and the custom hood over the insert to be redone. This is a costly mistake on their part! We can't even get a response from Goedeker's on this!

Read the reviews and beware if you want your appliance delivered in a timely manner, this isn't the place. Their attitude is "we'll ship it when we want and you can deal with it." Ordered $3000 worth of appliances on July 3, 2015. A week later, still no confirmation of a ship date. Finally got word that an item was backordered, but would ship after week 2. Week 2 came and went so I called again, and they again said it would be another week. When I asked why the previous person told me the same thing, the woman was unapologetic and just kept repeating that it would ship in a week. Finally after the 3rd week, they said the appliances would ship. They use a very cryptic shipping system where you get all kinds of emails alerting you of changes in status such as "Pre-Received", "Getting Ready to Ship", "In Transit to Carrier" which is just a stall tactic and means you aren't getting your appliances yet and are going to wait another week.

Don't be fooled by their website. I ordered an entire kitchen set of appliances in March. Items were delivered in April. Two weeks after installation, the ice maker in the refrigerator went out. I called Goedeker’s, they told me to call GE, then GE told me to call Goedeker’s again. After going back and forth, I was told the refrigerator would be repaired shortly. In late June I called to check the status and was told no claim had been filed. At this time, I was referred back to GE because Goedeker’s said I was past the 30 day period. A month later repair tech shows up, can't fix it, and says he'll be back with more parts in about three weeks. I called today and asked Goedeker’s about the "Satisfaction Guarantee." I was informed that this does not apply to appliances that have been installed. So, essentially, when I plugged in the refrigerator to see if it worked out of the box, the guarantee was void. Still waiting on repair or replacement.

Waiting over 1 month and I still don't have my stove top. Only 4,000 I saved 750.00 and cost more in time delays. Would not use them again. My next order was going to be over 20,000.

We spent over six thousand dollars stocking our kitchen with their appliances and have had issues with the double ovens and refrigerator. They directed me right away to the manufacturer after only having these appliances for six months. We had an issue with a range hood and Lowe's exchanged it right away. They also promise "fast" delivery but we did not experience this. They were late which delayed our cabinet maker's work. If you are looking to save money you may be better off spending a little more for customer service and ease of returning products that are defective to begin with!

Ordered a water cooler to be delivered to my physical residence. Since we are rural, our billing address is a P.O. Box. I get an e-mail stating that the company does not deliver to a P.O. Box. I reply that I didn't order to the P.O., I ordered to my physical address. So I get a call from the company and spoke to a person who argues with me about my physical address not being associated with my credit card (which it is). Finally she concedes to ship. The next day, the shipping department calls me at work, and says, "We can't ship to a P.O." I tell them that I had already talked with ** and she was supposed to have cleared the shipment. "Oh OK, sorry, we'll check."

I'm not the kind of person that likes to complain, nor take the time to write bad reviews, but my experience with this company was so bad, I thought I should warn everyone. Do not order anything from this company. They refuse to tell the truth. We recently ordered a Speed Queen washer and I have been overwhelmed with confusing emails, endless telephone calls with each person telling me a different story. We tried to cancel the order today since the washer had not left their showroom and they refused to let me cancel my order. I offer to pay a restocking fee and they said “no way.”

Do not order from this company! They are a distributor and work with the worst (cheapest) truck delivery company. Chances are high that your products will received damaged. Goedeker's refuses to back up, repair, or replace the damaged goods and cannot deliver the products on time. If you order, your product will not be received in good condition. The customer service department has no clue and doesn't care about providing good service since Goedeker's does not pay a decent wage. Fast food companies pay more and have better working conditions. The EPA should pay a visit the St. Louis location. Steve Goedeker is not a Christian! Buyer beware!

We ordered 4 items on two separate transactions on 2-26-15 with a total price of $4127.77 including a 99.00 delivery fee. After numerous back-order delays, shipping delays and reroutes, endless confusing e-mails from Goedeker's and shipping companies we cancel our order via phone on 4-12 with a customer rep named **. Items were never delivered and a partial refund was given on or about 4/27/15 in the amount of 3279.77. We were charged 938.98 in return shipping for items never received. These charges were never explained or agreed to. No consumer in their right mind would agree to this.

I ordered a refrigerator from your company over the phone on April 4th via phone sales, order #**. I specifically asked the salesperson did the white-glove include full set-up and install and he said it did so I placed my order. My refrigerator was scheduled to deliver on yesterday, April 20, between the hours of 4 p.m. and 8 p.m. The delivery driver called me at 7:48 to say he would not be arriving until almost 10 p.m. I explained to them that I was happy with them coming that late as I get up early and my husband, who is a police officer, would already be gone for work. The driver was very rude and basically told me either I could take the refrigerator then or have to wait until they could redeliver. I asked when that would be and he said he didn't know. The office would contact me in a week or so. Needless to say I was unhappy about the situation but left with no choice but to wait for the delivery.

I spent many thousands of dollars buying new appliances for a remodel and in almost all instances received damaged items. My remodel ran behind schedule (as they often do) and the items were not unpacked immediately. This company used the timing as an excuse to avoid responsibility for sending damaged items. The majority of what I purchased was SUPPOSED to be new (though almost all of it was at least slightly damaged). I received a 'new' dishwasher that looked as if it had been dropped from a forklift and a 'new' double oven with scratched sides.

The appliances ordered were back ordered. This was not expected but was OK. The shipping is what I have issue with. The tracking of the order does not tell you where the order is. Calling up the shipper was 25 min or more on hold and they could not tell me where the order was or the approximate delivery date. I was not in a particular hurry but needed to know as our kitchen is being remodeled. I ordered them 2 months before I needed them. Goedekers told me they had no control over the shipping.

We have been looking at replacing our kitchen appliances one at a time, starting with the range and then the dishwasher. Looked at ranges at the big box stores and found one that we really liked. It just happened to be Super Bowl Sunday, so we didn't purchase from that store and went home. I started researching models and prices when I stumbled on a deal that was difficult to pass up. Needless to say, I not only purchased the range from Goedeker's but bought the matching dishwasher, refrigerator, and microwave/vent fan at unbelievable savings. Delivery was timely, all communication was polite and efficient, and the delivery personnel were also polite and helpful. We could not be happier with the transaction, people, and quality of the products.

We bought a Samsung refrigerator in mid-January, 2015. It was delivered in February 3rd. We paid for "white glove" treatment. What that means is the crew will take it off the truck and put it in your garage and do nothing with your old refrigerator. When we plugged in the fridge, nothing worked. We called Goedekers. They said, "Call Samsung"...They can do nothing to help us, and they sure didn't. Long story short, 3 technician repair visits later and now it is March 18th and the BRAND NEW refrigerator now has a new motherboard and is now working. Worst company I have ever dealt with in my life. Do not buy from them. Check out the number of comments on YELP about Goedekers. That should tell you not to buy from them.

We ordered over $4,000 in appliances and had nothing but problems getting delivery. There was something wrong with 2 out of 4 appliances and they had to be returned. One of those still had problems on the second attempt. During this process, they took no steps to expedite the replacements despite our requests, so that almost 2 months after our purchase, one of our appliances only just arrived. Only then - when our installers (a separate company) began putting in this replacement dishwasher along with the microwave we had ordered originally - did it become apparent that the microwave won't work in the space.