Goedeker's Reviews

We purchased $3K worth of appliances online. That was the easy part. We ordered it with an additional "White Glove" service which means they unbox and place into your home (cost $199 extra). When the shippers came, they said "We have no idea what you're talking about?" Come to find out that Goedekers logistics sent it to the wrong shipper and then we had to wait another 11 days before they could get it to the right shipper and back out for delivery.

On January 28, 2015 we placed an order for all the appliances for our new condo. A couple of weeks after placing my order we were informed that the dishwasher washer was back ordered and the order would be delayed a week, but all of our other appliances were in stock. The dishwasher shipped on February 20th so we thought we would have our appliances by the first week in March (that would provide for 10 days to get the dishwasher to the carrier that delivers the appliances). I travel for work, so I put my travel schedule on hold for the first two weeks of March. We called Goedeker's and was told the appliances were on schedule to be delivered the first week of March and was then told to call the carrier that would be delivering the appliances, A1 Distribution.

The order and delivery processes went fine, the price was great, and the stove is in perfect condition. Two and a half weeks after, I got an e-mail that it had been shipped. I called to find out where it was; they didn't even let me know it was being delayed. The customer service rep told me it had been delivered a week ago. Apparently they had the wrong tracking number associated with my order. After 5 minutes on hold, she told me that it was still en route and we should get a call to schedule delivery after that. It took 2 more days to actually get the stove. Sure glad I still had my old stove to cook with, three weeks is a long time to go without one!

Over all very dissatisfied with their service. First lie they said we would get the product in 3 days and it was more like 3 weeks with us constantly calling them. 2nd lie 100.00 rebate with the order only to find out it was only for 50.00. We purchased a hose because we thought we needed it per their website only to find out we didn't need it. They then told me I had limited of days to send it back otherwise they weren't going to get my money back.

Initially my contact with Goedeker's sales staff was positive. But then it took a month for my appliance to be delivered when I was promised two weeks. I had purchased a dented fridge, so I was expecting one scratch on the lower right side. Then when the refrigerator arrived it was covered with black smudges, the dent I expected and then a four inch gash at the top left that was dented and scratched to the point of there being no paint. I called immediately and sent photos to the customer service person. Disappointingly, she never once apologized for the state of the appliance. She did offer me a $100 discount and a paint pen. I have not received either of these as promised. It's been a difficult and frustrating experience. I would not buy anything from Goedeker's again or recommend this company.

We paid for "white glove" ($99) and we did not receive white glove treatment. We paid for 5 year warranty ($199) and received paperwork for 3 year warranty.

I should have known better than to buy a range scratch and dent online. I saw the picture, the rep on the phone was very helpful and everyone at Goedeker's was nice to deal with. It is just that in a photo things don't look as bad as they do in person. What looked like a Small gap between the oven door and the side of the range, I could easily fit three fingers into it. That's not small! Their delivery company AM home delivery is horrible to deal with.

I placed my order on 1/24 and was notified on 2/2 that it had shipped and was expected to be delivered 2/13. When I heard nothing after that, I contacted both Goedeker's and the trucking company on 2/18 and was told the order would be arriving that weekend and would be delivered promptly. It is now 2/26 and I still have heard nothing from the trucking company or Goedeker's. I paid promptly and would expect delivery within a reasonable amount of time or communication of a delay. This is certainly not what I would consider good customer service. I now wonder if I will ever receive anything for the $2366 I spent 4 weeks ago.

I purchased a Samsung refrigerator model: RF23HSESBSR with delivery and white glove service. When I placed the order, I was not told this item was on back order and received an email shortly afterward notifying me that it was. I called to cancel the order but as soon as I did, I received another email stating this item was back in stock. I called again to complete the order but was informed the price went up. Since it was not by much, I thought I would go ahead. I also asked if they could confirm the item was in stock and the person who took my order said it was. Shortly after I made my order, I again received an email notifying me the item is not in stock.

The refrigerator had a huge dent in the side and a small one on the door. They said they were going to send a new door...still don't have it. And the stove had a display problem when I plugged it in, so I call Electrolux to come out and fix it. That's when I was told the stove was 8 years old and discontinued. Had to send them a the paper work that I just got it and they couldn't believe it. I called Goedekers and ask them if they think it's ok to sell someone a item that is 8 years old and not tell them. I thought I was buying a 2014 stove. They said to send it back but I have to pay for the shipping and repackaging. Not a good place. Just go to Home Depot or Lowes and save yourself from the headaches.

I was so excited to find you online to order appliances for our partner agency pantries. Your prices & the free shipping sounded great. A month after expected delivery we have only received 10 of the 14 appliances ordered on January 13, 2015. Not happy.

I ALWAYS go to Goedeker's to look at their appliance prices. They ALWAYS beat prices other appliance centers, hardware stores etc. However, what I DO NOT like is prices can change overnight, then again two nights later so it's hard to compare.

Spent $3000 for a range and received crappy service. My range was in except of an island trim piece. Customer service would not ship out the range separately as I requested SEVERAL times. They kept giving me different stories on the status of my order and kept telling me to check back Friday. Turns out the truck for shipment to my area always goes out on Thursdays. I was disappointed to learn they were not willing to put in the bit of extra work to split the order for me, ESPECIALLY after how much money I put down. I will never buy from here again and neither will anyone else in my construction network. I also lost money on construction delay so this range cost more than orig intended.

My experience was alright. I was not able to get the ones I wanted since they were on back order. We had just moved into a house so we needed them quickly. The thing that was upsetting was that the site did not say they were back ordered and there was a discount that was not available by the time I would have received them. I had to go with another model but I feel like I should have been compensated in some way for the website giving misinformation, having to wait an extra 2 weeks, not getting the discount, and having to go through the time to change the order etc. A gift card or small discount or something. I wasn't offered anything and don't feel like you should have to ask in a situation like this. I usually never feel this way but this time it was a major inconvenience.

I ordered Samsung refrig (expensive one). Your online detail of product specs indicated there would be 2 ice makers. It indicated... beware that ice maker in freezer would take up storage space. There is a cut out in back of freezer into which this ice maker would be inserted. You didn't deliver what was ordered. You would only exchange refrigerator with a lesser model with $300 more cost. This is second experience with this firm which was unsatisfactory, also an expensive product (double wall ovens). Steve Goedeker failed to respond to my e-mail telling him of my dissatisfaction. He just does not appear to care. Ice maker in top part of fridge is EXTREMELY difficult to take out to get at ice. It sticks, and does not simply pull straight out. It is very poor design. Thus why we wish we had 2d one.

I ordered over 15,000 in appliances and I also ordered a shower base. I have received the appliance and feel the price was very fair. ON the shower base, I ordered it and waited 9 days and it still had not shipped. I sent two emails to Goedeker's asking them to cancel it. I checked each day after and it was never canceled so I called. They said, "Oh, I am sorry it just shipped today so you cannot cancel." I was very upset and asked if I could refuse it when it arrived. They said no. I said, "Is there any way to return it?" They said I would have to pay shipping. IT'S A SHOWER BASE -- not easy to return and very expensive. I paid about 350.00 for it and it cost 200 to return. I ordered quite a bit of equipment for this company not to make it right since I had requested on two occasions to have it canceled prior to it shipping. But they did not care about that. Lots of places to order the rest of my appliance for my new home. I'll find one.

I ordered several appliances from Goedeker's, one being a Refrigerator that was advertised as a 28" model for a new home built. We paid for "White Glove Delivery". When the appliances arrived, the delivery company would not even take them inside. My cabinet maker had built the cabinets according to the specs listed and allowed adequate space so that the refrigerator would have the best look. When I received the refrigerator, it was wider than even the advertised width plus the extra space called for by the specs for the appliance.

I ordered a Samsung refrigerator from Goedeker's AFTER having a terrible experience with another website (Fumfie). After purchasing from Goedeker's online, I started reading some of the reviews about them, and was feeling a little uneasy about my decision. The refrigerator came within 2 weeks, which I think is good time for a freight-shipped item. When the fridge arrived, it was brand new in the box, which was flawless. When the delivery guys cut the straps and opened it, there was a small ding on the freezer door. I called Goedeker's, and they sent a new freezer door out. Things happen in shipping, so I understand, but the mishap was handled professionally, reasonably, and quickly. I was very thankful this all turned out like it did. Based on this purchase, I'd order from Goedeker's again.

Placed an order in the amount over $3,600 on 11/27. Received a notification that one item within the order (I had four) shipped on 12/18. Today is 12/29, but haven't heard a word from them. The customer service is the worst I've ever experienced. I am sorry for them because it was obvious they were getting calls from other customers wondering where their stuff were. Their tone of voice was as if a parrot were speaking. Tried to cancel the order because I could buy them and get them delivered today from nearby stores, and they asked me to pay $480. Remember this name, and never do business. Read other people's reviews. You will see mine is not an outlier.

Placed order with Goedeker's for "special order" 6 weeks from scratch build out of Five Star 48" range. Delivery: Four months. Range was OBVIOUSLY USED BEFORE. Goedeker's LIED SAYING IT WAS DIRECT FROM FIVE STAR. Contacted Five Star: they DO NOT DO BUSINESS WITH GOEDEKER'S. Goedeker's gets inventory from O'Rourke's in Iowa. O'Rourke's is another middleman. O'Rourke's is Pickell Builders (residential). Get it? Cast off/used/abused/discarded appliances for the homes Pickell builds SOLD to Goedeker's. Bottom line: Goedeker's = liars, cheats, thieves. Run from Goedeker's and shame on Goedeker's for hiding behind Biblical platforms. We are verified buyers; have purchased from Goedeker's before. Buyer Beware.

The worst job I EVER had. The company is chaotic and everyone runs around like a chicken with their heads cut off! The turn over is big because they do not pay decent wages and the place is very dirty. The family members work there and are dishonest, although they claim to be Christians. Buy from big box stores or any other place because this company does not stand behind their products. There is a lot of damaged deliveries because they ship the cheapest way. The trucking firm is not concerned with loading expensive products in a careful manner. The customer ends up paying for the damage.

I have been monitoring the site for less than two weeks, and their black Friday specials are a lie. It was actually cheaper before and they included a 10 year major Component warranty which also seemed to disappear from their site. TOTAL LYING FABRICATION!

I have been looking for an electric fireplace for over a month. In this time I have seen several advertised by Goedeker's on Craigslist online from $199 for a smaller unit to $299 for the larger. I called the store about one last month and was told it was no longer available, however they had several others available at a much higher price. I continued my search. On Sunday, October 19th 2014 I found one on the Goedeker's website. My husband and I drove out to Ballwin to look at it. When we arrived we found the store to be closed on Sundays.

Their website definitely offers the lowest price for certain items. But you need to get prepared for possible drama when making an order with them. The drama I am experiencing is to cost me an additional charge of $250 from the installation while the company did not want to do anything.

Beware of this company. Don't be suckered in with low pricing. Goedeker must be an appliance broker instead of stocking appliances in their warehouse. They have to order from the factory and do not follow up on their orders and customer service is a joke. Read the reviews about this company before you make the mistake of ordering something. You will be better off by not doing any business with Goedekers.

I ordered 6 appliances for a new house I am buying. It is new construction, so timely delivery is essential. I explained this to the operator, who seemed to understand. Goedeker's uses a shipping company called JB Hunt where I live in NY. Here's how it went:

Ordered a Frigidaire Professional Series french door refrigerator and had a wonderful experience. I ordered online and the fridge was delivered within 2 weeks of purchase. The delivery company was extremely professional and the refrigerator is fantastic!

I recently purchased a dishwasher from Goedeker's with delivery and installation. The dishwasher came in quickly and the install scheduled. The installer came to my home with the unit, pulled out the old working unit and installed the new one. After he did the installation, he called me into the kitchen to show me a leak. The supply line to the dishwasher was bent and leaking like a sieve. He suggested I call a plumber because it was beyond the scope of what he could do. I emptied out the cabinet under the sink the night before the installation and ran a load of dishes through the old machine. The line was not bent or leaking before the installation.

I worked for Goedeker's ago and can tell you that there is a very high turnover with employees. Goedeker's refuses to purchase phones, office supplies, trash cans, computers, printers/copy machines, copy paper, and various other basic supplies required to perform at work. They do not purchase required software licensing, employees share the same software packages instead of buying a license for every user. And...they claim to be Christians! They do not care about employees and are very unorganized. This company has little knowledge of how bad they are thought of by their employees, and fly by the seat of their pants each and every day. The office space and showroom are filthy.

Drank the cool aid that this was a faith based reliable local 'small guy' appliance guy who cared about his company. My experience is similar to all the other posts where Goedeker's makes false promises, delivers damaged product and provide no support to repair. I placed a large order of Whirlpool appliances to furnish a new home kitchen. Appliance purchased included Whirlpool sidekicks, Whirlpool side by side refrigeration, Whirlpool Gold ice maker, Whirlpool Gold wall oven combo, Whirlpool smooth top range, Chimney vent, Whirlpool Gold dishwasher and Whirlpool dishwasher...yeah, one huge order. Here's what happened:

Friendly, efficient and the best price bar none! They also contract with fantastic delivery and installation companies. No problems. Incredibly positive experience.

This has been one of the worst retail experiences I have ever had. I bought $6000 worth of appliances from Goedeker's and they arrived at my house all beat up and one (the GE Washer/Dryer unit) doesn't even work at all. I had GE come out to try to repair and it is not able to be repaired. I have been trying for 3 months to get Goedekers to replace it and I have only gotten passed off to various staff (Bridgette **, Brenna **, Lisa **) saying they are "looking into it." Now, they all dodge my calls and when I leave messages, neglect to call me back. I can't believe they are still in business. I will do my best to spread the word of how I've been treated via every medium I can. These guys are thieves, in my opinion. Selling second-rate products and not standing behind them when they don't even work.

PROBABLY NOT USE AGAIN: Goedeker had the best prices, but it took a month to receive the two appliances and it was never clear whether they would actually arrive. I could never get a good answer on when the order would come and once received an email that was actually about someone else's order. Too much uncertainty causes me to choose not to use Goedeker again. Plus, Goedeker's instructions about thoroughly inspecting the appliances upon arrival, including opening the boxes, gave me the impression that once I accepted the delivery, there was no recourse from Goedeker if I discovered a problem. Very friendly and nice phone communications. Note that other appliances I ordered from Sears, Home Depot, Lighting Direct, etc. all arrived within 3-7 days after placing the order. But these other stores had higher prices than Goedeker.

I was apprehensive about purchasing a high-end double convection oven online, but after reading reviews on other sites and speaking extensively to their sales consultants, I decided to go for it. The price was 25% cheaper than anywhere else, plus free shipping and no tax. My ovens arrived in perfect condition within two weeks. The trucking company delivered them into my garage and removed and took away the crating materials. I am extremely happy with the whole experience and will order from Goedeker's again and have highly recommended them to family and friends.

Do yourself a favor, and order from somewhere else. They tout on their website "100% satisfaction guaranteed", then do NOTHING to satisfy the customer. My item arrived from a separate company in a flimsy, beat up box with dents on it. "Customer Service" told me I'm "not allowed" to return an item once I get it (?) which of course is a load of crap. I talked to a customer service rep.... received no help ... then was connected to a supervisor... and received no help. In fact, I found out they do NOT provide return shipping labels, and charge a 25% hidden "restocking fee" to return your item.

Whatever you do, leave this company alone. They are not worth the effort. We purchased new appliances. They were delivered in a fair amount of time. Had to return a refrigerator. They wanted over 25% of cost of the refrigerator as a restocking fee. Called and spoke to Frank (aka the manager). No customer services skills at all. We were looking to get the right refrigerator. All he would do is keep reinforcing how much they were gonna charge us. He should be working in the warehouse. He has no business being a manager. Buyers beware.

After reading comments (complaints) that were exactly what I have been experiencing from the "friendly customer service reps" at Goedekers (Number1Direct), I called my credit card company to issue a "dispute". The amount paid to Direct 1 will be deducted from their account. This must be done within 60 days of your order. Thank you everyone for informing us of this company's ways.

I bought furniture for $3500 in December. I was informed I will be charged 50% but I was charged 100%. After dispute they refunded 50%. I got the furniture delivered and when they opened it in my home, it was damaged on two pieces out of the total of three in sectional sofa. So, I disputed 50% with Amex. They called and informed me that they would charge $1000 and give credit for $634.50. But they charged $1634.50. They offered to take it back. I agreed to this offer but now they are denying and neither do they want to take it back nor give a replacement. All was raised to MO Secretary of State Consumers Affairs Division hotline.

This is by far the worst company I've ever dealt with. We received our new dishwasher in January. It arrived completely crushed and unusable. Number1Direct refused to exchange it, instead saying they would send us replacement parts within 3-6 weeks. As of June (yes, 6 months later), we still did not have the parts we needed and when we would call, they only say the parts were on the way and refuse to let us talk to upper management. We were unable to get refunded by our credit card company since the payment was already paid several months ago, and we are left with an unusable dishwasher. I will never buy from them again! Eventually, we contacted Maytag directly and they sent out a technician that special ordered the parts and had the dishwasher up in running within 1 week. They are sending the bill to Number1Direct. We'll see what happens!

Their return policy is horrible. It isn't clear, and is hidden in the shipping information. My refrigerator was too big to get in my kitchen. I tried to return it for a smaller model. They charged me half of what the refrigerator cost just to return it, and being out of that kind of money, I couldn't afford to buy another one. I told them to bring back my refrigerator, and then they charged me more money for shipping it back to me, all in the same day. Do not buy from this company. Stay away from them. They have a quote that they try to do the right thing in the eyes of the Lord. Their cheating people like crazy have nothing to do with God. Buyers, please beware. I was crying over the phone to these people. I'm not rich. I'm a single mother. They were stealing from me, and they didn't care. It was a lesson learned.

Don't ever buy from them. It is too long of a story to tell. It told me 3 months to resolve the washer that I purchased from them, and it cost me $225 for shipping the washer back to them. Whatever savings they offer, is not worth it. Buy from Lowe's or Home Depot.

I purchased a Samsung washer and dryer on Black Friday from Number1Direct.com’s "overstock" special promotion and paid the full amount by credit card. They sent me a confirmation email saying the products will be delivered in 2-3 weeks and I will be notified one week prior to the delivery. One month past and I heard nothing. So I called on January 3 and was told that the products I paid for are no longer available for that price and I could pay a higher price for them or simply cancel the order. I told them this is very unfair because they had accepted my order and kept my money for one month without notifying me that the product was sold out. If the product was sold out, they should have notified me immediately but not wait for more than a month until I called. If I had known earlier, I could have bought from somewhere else.

Number1Direct.com was running special on Samsung Washers and Dryers that if you purchases one, you got the "pedestal" free. While I thought you got both pedestals free if you purchased both the washer and dryer. I'm told I should have received only one free. I ordered the washer and dryer on the last day of the promotion.

I ordered an oven, a refrigerator and a microwave from them. When they arrived two weeks later, I could tell immediately that everything was damaged. The driver took the items back and I didn't hear from anyone for weeks. Finally, I called to ask what was going on. They were rude, kept me on hold forever, promised to call back and never did. When they finally delivered another shipment to my house (a month and a half later), the refrigerator was missing and the oven was damaged yet again. I was not so quick this time and did not notice the damage until the driver had already left. When I finally was able to get a hold of a customer service representative to ask for an oven that was not damaged and a refund for the missing refrigerator, I was told that I would have to pay a shipping and restocking fee for the oven.

We ordered a washer and dryer from Number1 Direct and when it arrived, the Dryer did not work at all! We had to make several calls to schedule a repair and when they arrived, they simply said it wont be fixed and they have to replace a part (on a new cryer). I called Number 1 Direct several times to get assistance but all they told me was that I need to pay close to $400 to have it returned and that they are not responsible for the damage. Never had such bad service from anyone. I would not recommend any purchase from Number1 Direct.

I purchased an LG Dryer machine on 03/21/10 for $780. They delivered it to me by 04/27/10 and the machine was broken. So now, they don't want to give a new one or return my money.