National Floors Direct Reviews

Brian the sales consultant was great, prompt, on time and professional. Leading up to the install, they sent numerous emails making sure the product I ordered was correct. Upon installation, the installers showed up early! They installed a beautiful floor exactly as we envisioned. The quarter round they trimmed out with was perfect. The installers went above and beyond for a perfect floor! Cleaned up after the install as well so it was a perfect experience!!!!

My wife and I couldn’t be happier with National Floors Direct. Their sales rep was very knowledgeable regarding their products and took the time to listen to our needs and budget concerns. The installation team showed up when promised and did an excellent on our install.

This is my second time using National Floors Direct. I have had service by them in 2 rooms, hallway and foyer. From the first step to last step, amazing customer service. The installers came when they said and cleaned up the work area so good there was no trace of them being there. I would recommend them.

We had a great experience with NFD from start to finish. There was a slight delay in the installation process but at the end of the day, we were 100% satisfied with the professionalism and customer service. We are happy we contacted them for their service. I have to give credit to the woman on their commercials as well. She's speaking as if she is talking to you directly. Thank you National Floors Direct.l!

We needed carpet for our stairs down to the basement and a room in the basement. The salesman came to my house the same day we called. He had plenty of samples and options with him. Pricing was very competitive especially if you are comparing to the Home Depot. The installation schedule was extremely flexible. The team of installers were quick and professional and left the work area clean. NJ30512. I received a gift card for my time in posting this honest review

My husband and I used National Floors Direct after seeing a commercial. The sales consult was professional and informative. The rep was very respectful and friendly. He reviewed all carpet options and honored the recent promotion they were offering. We were able to schedule installation within days and the installer was also professional. We are very happy with the carpet. Although I received a gift card for my time in posting this honest review, we would definitely recommend National Floors Direct to family and friends, and would use NFD again.

The whole experience from start to finish was great. The sales rep was professional and very friendly. The setup process was super easy and we were able to set up an appointment for the floors to be installed that week. When it was time for install the install team was timely and super professional. They went above and beyond to make sure the job was done properly and even went to home depot to get an extra transition piece at no extra cost. I would definitely recommend National Floors Direct to anyone looking to buy and install flooring.

My experience with NFD from beginning to end was fantastic. They worked hard to stay within my budget and took the time to explain everything to me. The crew who installed the floors were courteous and professional. My floors came out beautiful! I couldn’t be happier! I have received a gift card for my time in filling out this honest review.

I recently had two rooms of carpet installed and was very pleased with all aspects. They offered an in-home consultation at a convenient time with a very knowledgeable salesperson. It was a no-pressure meeting and brought along a great number of samples and answered any questions I had. They were able to schedule the install when I needed it. The installation team arrived right on schedule and were professional and courteous. I would definitely recommend them for any flooring needs. I received a gift card for my time in posting this honest review.

We got the 2nd floor carpet replaced by LVP and shopped around. We were skeptical going with National Floors Direct as they did not have a local office to deal with. We were pleasantly surprised by their prompt impeccable service. Job was completed on time as planned. I received a gift card for posting this honest review.

My interaction with the salesperson Armando was very informative; he listened. With that information, he gave me options based on my needs. The turnaround time was impressive. The installation went well; they moved the furniture, removed the old carpet, replaced it, and cleaned up the area. I will definitely use this company again.

It was a pleasure to have National Floors Direct come to my home to replace old carpets with laminated wood flooring. All the staff was very polite and worked together well to complete the job in a timely manner. All the flooring choices were explained in a professional way and I never felt pressured to buy, which happened naturally since the salesperson was so knowledgeable. The floor is very beautiful and I can breathe at night better without the carpet. It was a great choice for a flooring provider and I highly recommend it. I received a gift card from National Floors Direct for this review.

National Floors Direct did an amazing job with my new flooring. I had carpet and flooring installed at the same time. Both flooring teams were on time, quickly completed their installs, hauled all old carpet and flooring away, and did an outstanding job! Great company with great customer service. I highly recommend using them and I will definitely use them again with future flooring needs! I received a gift card for my time in posting this honest review.

I couldn't be happier that I decided to go with National Floors Direct for new carpets in my new house. They were pleasant and very accommodating from the very start. I moved in to my new house less than a month prior to getting the floors done so I really appreciated their promptness and ability to get the job done so quickly without any hassle. Efficient is the best word to describe the installers. They knew what they were doing and did it well. I will definitely be using them again when I get my first floor remodeled.

I love to work with National Floor Direct, they are above and beyond customer service, good prices always and job quality and punctuality is the best, it is peace of mind. The installers are knowledgeable and quick, responsible with the time frame and with the accordance to the work.

I really enjoyed the whole experience! It was so simple. I made the call and set an appointment. The representative who came to the house was friendly and knowledgeable. The installers arrived on time and cleaned up all the debris afterwards. I love my new floors in my bathrooms! I would recommend them!

Installation was on time, efficient and neat. Product was exactly as advertised. Installers were mindful of moving furniture gently. All trash cleaned up and disposed at end of work. Beautiful result we appreciate every day. They even repaired subfloor before installing the new floating floor.

I am so pleased with my floors and the entire process. From phone calls, to meeting to set it up, and the installation everyone was professional and friendly. My floors are amazing and I’ve gotten so many compliments on them. The installation was fast and easy, done in a day and around my schedule.

We had 5 rooms done. 2 carpeted. 2 vinyl tile. 1 laminate. The quality is great and the installation crews were great. I received a gift card to do an honest review. I would recommend NFD to anyone. Thank you.

I would like to thank the installer that came to my house to have my laminate floors done. He was very professional, took his time (even though we had started late that day) getting the room ready and left everything immaculate. By the way I love the floors. They look beautiful. I received a gift card for my time in posting this honest review.

This is the 3rd time I have used National Floor Direct, why? I tried doing one room first, to see how NFD would do. They did great. Then I had NFD do 3 rooms in vinyl flooring, and 2 stairwells in carpet, they did an excellent job. Then came water damage in my condo, I called National Floors Direct for a 3rd time, they did the stairwells and one bedroom with carpet, again excellent job. RGB.

National Floors Direct had an estimator come to our house named Armando **. He was amazing. He took the time to answer all of our questions including my husband who was away for work. He was professional and quick, but also very informative and helpful, even after the estimation process. Our installer (whose name I can not remember) installed our floors on 12/08/22, and they did an absolutely AMAZING job. Thank you again NFD! You guys were great from the beginning to the end and we love our new floors. We highly recommend.

I had a great experience with National Floors Direct. From sales to installation. I had carpet installed in a bedroom and staircase. The finished product was beautiful. They cleaned up after they were done and there were no issues.

I have had an incredible experience with National Floors Direct. Starting with the Sales Rep David ** who went above and beyond to help us with all our needs. Then comes the customer service representatives who helped us with all inquiries and re-schedules. The customer service representatives also did an awesome job. Finally, when the contractors came to complete the work, they were very professional, very punctual about time, and very organized. They completed their work with such ease and on schedule. I am very thankful for the overall experience and I highly recommend them for anyone who is considering their services. I definitely look forward to working with them again. I received a gift card for my time in posting this honest review.

We have cats that decided to ruin our carpeting. We shopped around for replacement flooring options and decided to go with something more durable. National Floors Direct came up as a highly rated company with some options we may be interested in. An appt was set up and the representative arrived on time and was polite and knowledgeable. After negotiating on pricing, we decided on going with them for some vinyl planking. It's 100% waterproof and looks great! Plus the manufacturer warranty was appealing. Installation was on time and professional. Overall we're happy with who we went with!

My experience with National Floors Direct was great, better than I expected. The sales experience was painless and easy. Pricing was great and service was fast. My new floor is exactly what I wanted. The workers were nice, respectful and cleaned up after themselves. They were so efficient. My floor was done in less than an hour. I would definitely use NFD again.

Excellent work. Professional. On time. Cleaned up after himself. Made sure he was installing the correct equipment. Sales person made sure I stayed within the budget I told him I could afford. Received several discounts due to holiday sales. Great reasonable prices.

National Floors Direct has the best quality Luxury Vinyl Floors at an exceptional price. The process was seamless and the installers were very professional. This is my second installation. My floors look Fabulous! Thank you National Floors Direct! Satisfied Customer.

Great experience with National Floors Direct. The crew was punctual and professional. They did a terrific job. The floor looked amazing. The trim has precise. They cleaned up well. Definitely will use NFD again! I could not believe what a meticulous job the installers did.

I am very pleased with my new carpets. From start to finish, National Floors Direct was very professional. The installers were very pleasant and professional. They moved all my heavy furniture and didn't leave until all pieces were put back in place - exactly the way they found it. I would definitely recommend this company. I received a gift card for my time in posting this honest review.

I highly recommend National Floors Direct. I called them from an rental property where I needed to do the floors over in the kitchen. Sales came in one business day and two business days later my floors were installed. The installers were courteous, came on time, and walked me through the completed work. Financing was very easy as well. The price was very reasonable. Will definitely use them again.

Was in need of a quick bedroom installation to accommodate a child’s room prior to moving into a new house. A National Floors sales rep was able to meet with me in my home within a two days, and helped us choose the right style we needed at the price point we were looking at. The installation team arrived the next business day, and installed the carpet over the course of a couple of hours (one bedroom).

We had a sales rep from National Floors come to our home within 24 hours after we first contacted the company. The rep was professional and knowledgeable about the flooring products. He assisted us in picking a product that was best suited for our needs and at an affordable price. The installation was scheduled very quickly. The installation team were did a great job from moving furniture, installing the flooring to cleanup. The flooring is beautiful. We are very pleased and would recommend National Floors Direct to others.

National Floors Direct was great company to work with. Great buying experience. Easy to set up the meeting and came to our home. Installation quick and awesome floors. Installers clean and neat and quick. Would highly recommend National Floors Direct. I received a gift card for my time in posting this honest review.

National Floors Direct gave us a great price and made the installation process very easy. Their time arrived on the early side of the time window given, which was very convenient, and were in and out within two hours. The work looked very professional and they even moved our furniture back! The new carpet looks great.

We were shopping for new flooring and decided to go with National Floors Direct. We had our entire basement floor replaced and it was not an easy job. The old plank flooring was glued down which required prying up every piece and scraping the floor clean. We went with LVP for the new flooring and it looks fabulous! The team was very professional and completed the job in one day. They installed white quarter round around the baseboards, caulked and cleaned up after. The only thing to note is that you need to have a plumber remove and reinstall any sinks or toilets. Overall I’m pleased with how it turned out! I received a gift card for my time in posting this honest review.

My installer kept me posted of his arrival time. He was friendly, polite and courteous and did a wonderful job. He ripped up the dusting carpet, vacuumed and put down the new carpet and vacuumed once again. He was very professional, thorough and did a wonderful job. I would highly recommend him.

National Floors did an amazing job installing the vinyl floor in my bathroom. It looks great and both the salesperson and contractors were friendly, patient, and willing to answer my many questions about my new bathroom floor. The gray is waterproof and adds luxury to an ordinary bathroom.

Looks like the best floor I could get for a reasonable price, looks great and will hold up to a lot of traffic. I like the white contrasting cove molding. Makes the floor stand out better. The floor looks clean and crisp. Shows the grain on it very well.. We are very happy on the way it looks in the pattern we selected. It really shows up nicely.

The sales rep, Christina, was so helpful to me in choosing the correct flooring and an available color and then scheduling a timely installation that worked with my move. THANK YOU! The two installers were equally thoughtful. They did an excellent job. Very hard workers. My thanks to them both as well.

I found National Floors Direct to be a good company to work with. They quoted me a reasonable price. The choices of flooring were comparable to my local flooring company. The rep showed up within a day. He was professional and friendly. My floors were done and cleanup to perfection within a four day time period from the time I chose carpet to installation. I would definitely use this company again. I received a gift card for my time in posting this honest review.

Highly recommend! From the beginning I knew we would have a great experience with National Floors Direct. The consultation was thorough and I can tell they truly cared about my budget. There was no hidden costs, what I was quoted is what I paid, nothing popped up at the end. One day of work and the entire job was finished. Quick and clean. I didn’t even have to sweep after! It was ready for all my stuff to be brought back in. We only had our upper level done, but we are already thinking about what we would like done to our lower level in the near future. We will be booking with them again!

I was happy that I could get the carpet installed so quickly. The installers were very professional and cleaned up after themselves. The rugs look great in my house! The color of the rugs is nice. After the first vacuum they look even better! I will receive a gift card for my time in posting this honest review.

I recently had floors installed by National Flooring in Rhode Island and was very impressed with the workmanship. The salesman was very professional and experienced. I would highly recommend using them! Also, they sent two men to install my floors and they were both very hard workers.

From initial request for quote to final walkthrough of finished job the National Floors Direct team was great to work with. In home estimator was on time and not pushy. He worked with us on several options and price points to find the best solution for our home. Installation was scheduled for 5 days later. Installation crew was fast, clean and courteous. The entire job of ripping out old carpets and installing new was completed in one day. I received a gift card for my time in posting this honest review.

I called National Floors Direct on a Thursday, a representative came to my home on Friday and my rug was installed on that Monday! The price was excellent the installers were clean and professional. My next two rooms will be done by Nation Floors Direct!

Quick response from Customer Service and Install. Sales rep was very nice and honest! Delivered as soon as I needed it. From start to finish, I would say 100% 5 star. The quality of the Berber is great. I spilled a drink and it cleaned up instantly.

I love my new floor! I’m so glad I chose National Floor Direct to instalI them. I got the farmhouse style floors I’ve wanted for a while now and without a lot hassle. Everything went smooth from start to finish in the process and I didn’t break the bank doing it.

I have had a very positive experience with NFD after my brother recommended them. I couldn't believe how fast they were able to schedule a free in-home estimate/consult and then had the carpet installed only a few days later! Installers were very polite and considerate of my home and were done quickly. They make sure you approve the work before they leave. I would definitely use them again and highly recommend! *I received a gift card for my time in posting this honest review.*

To start with, our salesperson was very helpful in narrowing down our carpet choices (there were many of them), including suggesting the pattern/color that we ultimately went with. We picked a carpet that was not in stock, but he was able to put a rush on it and have it installed about two weeks later. The installer came as scheduled and reviewed all the details of the installation with me prior to starting. I watched the installation process; everything was done with care and precision - nothing was rushed. The final results look and feel excellent. Full disclosure, I received a gift card for my time in posting this honest review, but it's sincere. **.

I placed the order for hardwood floors on the 10th of September, 2022. As per the contract, I had 3 days time if I wanted to cancel the order. I cancelled the order with the salesperson on the 12th of September, 2022. I sent an email to the salesperson and the regional manager for the east region. The check was cashed on the 12th of september,2022. Today is the 1st of November, 2022, when I still have not received the refund check, I called the salesman first. His name is ** (( with National Floors Direct. He tells me that I should have received the refund check within 10 business days.

I recently enjoyed doing business with National Floors Direct. They installed luxury vinyl flooring in my basement. From sale to clean up, the people I dealt with were professional and cared about their customer. The salesperson was courteous bringing samples to our house and patient while we made a decision. The flooring was really nice stuff and reasonably priced on sale. The installation was timely and done well. Really feel like I made the right choice with NFD. I received a gift card for my time in posting this honest review. Danny **. Order number **. .

I was fully kept informed before and during the installation. The installers called me a half hour before arriving to let me know they were on their way. The installers were very professional and courteous. They cleaned up any and all mess is involved with the installation. They even consulted with me to make sure that my furniture was put back exactly the way I had it.

From the first day of meeting Lucas the salesman to the end the entire process was excellent. They were knowledgeable, courteous, professional and friendly. I was kept informed leading up to installation date and knew what was expected. The installers were extremely friendly and kept the area very clean and orderly. They ensured I was satisfied and happy with the final results. I was offered a gift card to complete this survey but they do deserve to be recognized for a job well done. Thank you and I would definitely recommend and call them again in the future.

I received a gift card for my time in posting this honest review. The timeframe installing my new floors was great. The team did a great job and installed the floors in rapid time. The salesmen was also great and fair prices. Good quality for the price. Will definitely use NFD again. Great options and upgrades available at a lower price.

This was an extremely easy and convenient process. Craig my estimator was right on time and was very professional. I got my new floor installed in about a week after calling NFD. The installers were fast and made no mistakes. I would definitely recommend NFD to a friend. I received a gift card for my time in posting this honest review.

National Floors Direct did a awesome job on the flooring for my house. The salesman Pat who came out was friendly and receptive to the needs we had. He explained the quality of the product, understood our timeframes for installation and worked with us to seal a good deal. National Floors Direct should give Pat a promotion to a senior position. The installers came and did a very efficient job. They were professional and worked tirelessly to get the job done. I received a gift card for my time in posting this honest review.

This company came through providing a match of flooring I already had in my kitchen. They did an amazing job all around from beginning to the end of installation. I recommend National Floors to everyone. They did an great job. Ty.

I’m so happy with my new floor. I should have done this years ago. Everyone at National Floors Direct were professional and courteous. I highly recommend using them for any type of flooring. I will be using them again in the future. I received a gift card for my time in posting this honest review.

From start to finish, my experience with National Floors Direct was superb. It was really easy and quick to set up a time for someone to come out and give me an estimate. The estimator was super nice and helpful - he gave us tons of options to choose from and was really knowledgeable about the entire process and product line. On the day of the install, the crew was on time and really efficient. They did an incredible job and were sure to clean the entire workspace. It looks totally amazing and my basement is now super cozy - way better than it was before! I received a gift card for my time in posting this honest review.

Everything was smooth sailing. From scheduling an appointment online to the sales person. To the two gentleman that completed the job in 6 hours. Left everything super clean. Would definitely be using them again. The house looks great with gray floors across the entire first floor.

Sales rep was great! Super easy and reasonable prices. Floors installed 2 weeks later. Highly recommend. The follow up after the floors to make sure we were pleased was a nice touch as well. Thank you for making this easy.

The installers were supposed to come between 7:30 am and 12 pm. I waited for them all day after calling customer service like 5 times and they kept saying they'll arrive within the hour. In the end, they came at 7 pm. Keep in mind I took a day off work to be there for them because their contract locks you into being there all day or they start to fine you. But did they install the carpet at 7? No! They just told me they'll need to do it the next morning and they promised to come first thing in the morning. They even called their manager and he also assured me that they will be there no longer than 9:30 am. So the next morning I call that manager at 8:50 am. and he tells me they're on their way and will be by me in 10 min.

Great service. Love y'all and will always use your services. 10 stars. Thank you. Ok everyone will know about the nice work that you I have had no complaints. I very much appreciate my rug. It's beautiful. Thank you again for my carpet.

I had carpet installed August 28, 22. After three canceled appointments. I had my living room and bedroom installed. Living room was done correctly. Bedroom has a very issues I call and the installers return to address the problem. They were not able to correct it. I was told that they were going to reach out to their manager and return. I have called customer service and Kimbra ** said they are not returning to address any issues. Their warranty is for 90 days if it’s not installed properly. This company is breaching their contract and they want cash payments or cashiers checks. Will not recommend NFD.

Very, very pleased with the carpet and installation I received from National Floors Direct. Honest, upfront and fair pricing. Salesman was professional and very knowledgeable. Installed my carpet only a few days after ordering. I highly recommend this company for your next flooring project.

My free estimate was conducted professionally and knowledgeable. 12 month interest free financing was a great incentive. The selection of flooring was excellent and did not feel pushed into purchasing most expensive item. Installers were punctual, courteous and cleaned the floors beautifully before leaving. "I received a gift card for my time in posting this honest review”

I had poorly installed stick tiles and National Floors Direct came in and gave me great new floors that are amazing and give it a more modern field. Would recommend to anyone. The salesperson was very accommodating and made the pricing reasonable.

Great customer service. The salesman was easy to deal with and knew the products. Installers were polite and kept things moving. They took all the old flooring and left my home neat and tidy. The floors look amazing with little disruption.

The salesman Peter ** from National Floors Direct was polite and extremely knowledgeable as well as accommodating. On the day of installation my installer arrived at the top of the window. He moved expeditiously and with accuracy. I would definitely refer to a friend and definitely choose NFD for all my future flooring needs.

The salesman came over gave me a fair price and measured everything accurately. The install gentleman came on time and did a perfect job on replacing old stained rugs with beautiful new high-quality rugs. They answered all of my questions. The product was of extreme quality and the workmanship was expert.

The installers, German, Yari and Jose were polite and courteous. They installed 500 square feet quickly and efficiently. And they cleaned up as if they were never there. The floors look great and really made the whole house look fantastic.

The installers were friendly, cordial and considerate. Their work was professional in every way. They cleaned up after themselves and left the residence spotless. They were definitely the high point of our experience. I would gladly recommend them in the future.

I got my floors in my living room and kitchen done by NFD. Everything came out awesome! The techs were fantastic and worked so hard! They got the carpets and other flooring ripped up and the vinyl replacement done all in one day! I love my new floors. I plan to replace carpeting in my bedrooms and will definitely call National Floors Direct!

Appreciated the follow up from the initial inquiry. Appreciated timeliness of the initial sales appointment. Appreciated that the work could be done within one week of sales appointment. Appreciated the sales person positive attitude. Appreciated the work of the installation. I received a gift card for my time in posting this honest review.

First I have to say Im receiving a $25 gift card for this review. Doesn't matter. If I wasn't completely happy with the carpet job I wouldn't give a good rating if they gave me the carpet for free. That said it was a pleasurable experience right from the start. The sales rep was really nice guy. No hard sale by any means which puts me right at ease. I have too much traffic to buy a less expensive carpet so we chose a higher end one. The communication was good with one hiccup. I didn't receive an email the day before for a more narrow arrival window. No big deal for me, I'm home all day. I called and got someone right away who straightened it out. The arrival window was 4 hours. A bit wide for me but again no big deal.

I would highly recommend National Floors Direct. They are professional, easy to work with and beat my other quotes. They answered all my questions and concerns. Installation was professional and fast. I found no issues during the walk through and they cleaned everything up. I love my new floors! They even gave me a gift certificate for leaving a honest review.

A relatively positive experience with National Floors Direct, from scheduling of the first in-home meeting to the installation. It was professional, timely, good choice of what we wanted and installation date offered was great. The installer arrived to install promptly. He was polite, hard working and was patient with our questions. We are really pleased with our finished floor and it looks great! I received a gift card for my time in posting this honest review.

Free estimate was so helpful. They booked the visit within a week and the salesman was so friendly and knowledgeable. We discussed pricing and found the best option for our budget. The installation itself took a few hours and it was beautiful. I am so impressed. “I received a gift card for my time in posting this honest review.”

The contractors who came were running a bit behind schedule, so they were late, however they were professional and courteous and didn’t have an attitude. They reviewed the color of my flooring, the trim and what direction I wanted my flooring to be installed in which I thought was neat because I didn’t think I had a choice about that. When they were finished they walked through it all and when we asked for a bit extra caulking in particular places to prevent water seepage, as it was a bathroom, they were happy to do it, respectful and never complained even though it was late into the evening and I’m sure they were tired. My bathroom floors are beautiful, I’m very happy with the service and the pricing as they were able to work with me on fitting my budget. I would use National Floors Direct again.

National Floors Direct was with very courteous and thorough. They matched my kitchen floor to my living room floor accurately. They were professional and cleaned up afterwards. I am very satisfied with my new floor. I received a gift card for my time in posting this honest review.

We were pleasantly surprised by the service and professionalism of National Floors Direct when they installed carpet for us. From the customer service representative to the salesman and the installers, each one was great. They were all professional and the carpet was installed within 48 hours of the first call. They squeezed us in for an appointment and we’re able to also install the carpet quickly. The installers moved all the furniture, completed the job in a timely fashion, cleaned up all the debris and took away the old carpet. They did a thorough and complete job. We were very happy with all aspects of the job. I received a gift card for my time in posting this honest review. We will use their device again and would not hesitate to recommend them highly.

Finally gave my bedroom a much needed update and called several places for estimates. National Floors Direct was first on my list for an in-home selection of flooring. Within 2 days, we had an appointment. The sales rep was very knowledgeable and perfectly matched a laminate floor that would compliment the main living space. He worked with my timeline for a date to install and my budget. The installers showed up on time and were very professional. They installed my 200 Sq. foot space in a few hours and were neat and tidy. I can't wait to call them back for my other 2 bedrooms!

The salesman took the time to go through everything. And more importantly, he answered all of our questions. That’s not a given. We got an estimate from a competitor, and the salesman they sent was in a rush. He wanted to make a sale, and he had no interest in answering our questions. With National Floors Direct, we knew exactly what to expect, because the salesman took the time to educate us. The floor has since been installed. It met our expectations, and it looks great! I received a gift card for my time in posting this honest review.

We had a great experience with National Floors Direct. From the time we called to schedule an appointment to having our carpet installed everyone was professional. The carpet we picked out looks great! I recommend using NFD. We definitely will be doing business with them again. Thanks! I received a gift card for my time in posting this honest review.

We used National Floors Direct to install our carpet on our stairs order CT30547. From the sales associate to the installers our experience has been good. The sales associate was prompt and friendly. The installers called on the day of the install to let me know that they were about 15 minutes away. When the installers arrived, they went over what we chose for the carpet and where to be installed. They kept me updated on the progress. They were very clean and cleaned as they went along. After they finished, we did a walk thru to make sure the carpet looked good and that there were not any issues. The carpet looks nice and feels comfortable. I received a gift card for my time in posting this honest review.

Based on my previous experience with National Floors Direct, my husband and I decided to hire them to replace the floors in our walk-in closet. To know surprise, the floors turned out beautifully! The installer was very skilled & knowledgeable about the installment process. He also cleaned up after himself once the project was over and made sure that this job was completed to our satisfaction. We are extremely pleased with the job done, and would absolutely hire National Floors for other projects in our home. I would also recommend them to people I know! I received a gift card for my time in posting this honest review, but even if I did not receive this gift card, I would still want people to know of the beautiful work that have done!

My Experience with National Floors Direct was positive from the Beginning. The sales associate (David) that did the in-home estimate was very pleasant and extremely knowledgeable. He measured, discussed our options, provided samples and worked with us to ensure we were comfortable with the offering and even helped us negotiate the price.

I’m very happy with the quality of my floor installation. Both my sales representative and installer were very courteous, professional, and knowledgeable. The installer removed the existing tile and installed the new tile in under 5 hours. He made sure to clean his workspace during and after installation. He added some nice finishing touches, including a threshold between the bathroom and hallway. I received a gift card for my time in posting this honest review.

This is my second time using your company and it's always a great experience with the service and products as well as the staff. When Mike ** came back to show me the product he went out of his way to call the office and ask them to take off my disposal and removal fee because I was a returning customer and I was paying cash.

NFD did a great job with our floors! We changed old tile to waterproof vinyl floors in kitchen and bathrooms. The workers arrived within promised time frame and worked diligently to finish the job. They were friendly, very knowledgeable and cleaned up after themselves. We highly recommend NFD for any flooring jobs. I received a gift card for my time in posting this honest review.

This was an amazing experience from start to finish. Our NFD Salesman, Peter was friendly, prompt, informative and patient. He listened to all of our concerns and addressed them individually. Even though we didn't have a huge area we needed flooring done, we felt like we were treated the same way he would treat someone will a huge house flooring job. We would absolutely use NFD next time we need help with flooring. I even told my friend about Peter and NFD and she re-did her steps and was thrilled! Can't say enough good things.

Updated on 06/26/2024: It was indeed localized damage done by their installers. But the company's response to my concerns is why the poorest rating that I would give to any company that I have ever dealt with. Then on top of this a year after they did installation of our rugs it seems to be bubbling up in several spots around the house. Of course the warranty had been voided by them (not that I would ever allow them back in my home). So we had to hire another carpet company to fix this as well.

Ordering process was smooth. Very knowledgeable and courteous salesman. Great customer service as they stayed in touch with delivery and installation times. Installers arrived on time, finished the job in 2.5 hours. Cleaned up and had us inspect the job. Very pleased with all aspects of NFD. I received a gift card for my time in posting this honest review.

Easy and fast process after they arrived at my home with samples. A very quick schedule had my carpets installed the next week. The crew arrived on time. The crew was professional and worked efficient. The crew cleaned up after they were done. I received a gift card for my time in posting this honest review! Order NH **.

It was a great experience starting from the sales person to the floors installation. We negotiated a very reasonable price with the sales representative. Scheduling and rescheduling was very easy. Floors installation was very efficient and the quality of work and material was superb. Also, I received a gift card from National Floors Direct for my time in posting this honest review.

Our sales rep was punctual, patient, and very knowledgeable. He helped us select the right carpet for our needs at the right price. Customer service was helpful when I had to cancel our first install date due to COVID in the house. The installation crew was professional, friendly, and cleaned up after they were done. We are very happy with the carpet in our family room. Full disclosure - I did receive a gift card for my time in posting this honest review.

I had been wanting to have the carpet pulled up and floors laid down in my basement for quite some time. I finally decided to do something about it and called three floor companies to vet them and see which best fit my needs. As soon as the National Floors Direct representative answered my call, I felt valued and appreciated, all I was doing was setting up a consultation but the representative was polished, professional and responsive. I scheduled a next day consultation with ease and waited for things to begin. The field agent was very responsive and communicative, arrived on time, was knowledgeable and thorough. I appreciated his telling me the history of the company and where the products were manufactured, it certainly helped put my mind at ease.

On time rep armed with samples and knowledge made selection easy. Installers also on time including a prior notice of arrival. Did a great job with seamless carpet flow of two landings and three corners. Very satisfied with results and competitive pricing. I even received a $25 gift card for an honest review!

I had a tenant trash a rental property. I called National Floors Direct and they came out the very next day. he salesman was very kind and helped me pick out what was best for the house. He did not try to upsell me as he understood it was a rental and did not want to put in the most expensive carpets. They were ready to install as soon as the very next day. The crew that came was great, professional and very clean. The place looks brand new! Highly recommend. I received a gift card for my time in posting this honest review

We had a wonderful experience with National Floors Direct! Everyone who came to our house was efficient, friendly, and professional. The floors we had installed were a great price and look awesome. Couldn’t ask for better. We will definitely use them again for any flooring installation we need in the future.

I cannot say anything negative about working with National Floors Direct. Customer service was professional and easy to talk to when I called in, and gave me all the details I needed to make an informed decision. The company provided a complimentary inspection, and provided helpful and money saving recommendations. They arrived on time for the installation just a week later. I'm very happy with the end result. I encourage anyone involved to use this company. I received a gift card for my time in posting this honest review for purchase order: **.

Updated on 10/18/2023: Floors coming apart after 1 and half year. Call them up today and was told I only have a 90 day warranty. I would have to get a 3 party person to come out and get this fix. So all that I was saving by using this company is a scam because now I have to pay a 3 party to do the job over and correctly. This is not a good company.

We are very happy with our floor. The installer was excellent. The floor is of high quality. It adds a lot of life to our living room. Overall we are quite satisfied. A good buy! I was given a gift card for the review.

Wonderful experience with National Floors Direct! From start to finish I was very pleased with my project of replacing my carpeting to sell my home. The selection process was easy and my new carpeting was installed timely. Everyone was professional and courteous and my new carpet looks gorgeous!

Our experience with NFD was great! We are first time home buyers and they made the experience very friendly and smooth. Our sales technician was informative and helpful to pick the right carpet for our room. The scheduling process was easy. And our installation technician Jose did an amazing job. We are super happy!

I absolutely recommend National Floors Direct. They recently installed carpeting in my home office and a small adjacent hallway. I was initially going to go with the big box store, but the pricing and product that NFD offered was too good to pass up. For the same price, I was going to pay elsewhere for average flooring, NFD was able to provide a much higher quality, American-made carpet at a lower price. I was blown away.

I received a gift card for my time in posting this honest review. I had a great experience using National Floors Direct! We got set up with sales person to come over and measure the spaces and show us live samples. He was able to pick up great options for us that work well in our budget. From there, we were able to schedule installation pretty quickly from that initial consultation. Installation was fast and efficient within an hour or two it was complete per room. We will definitely use them again in the future if we have more projects coming up!

We had a small project, just carpeting the tops of our stairs. National Floors listened to what we wanted, made sure the product was correct upon installation date. They were speedy to install, quickly cleaned up after themselves and made sure we were satisfied with the product.

Desiree came to measure our floors and was polite and professional. Desiree was knowledgeable and provided samples for us to look at and choose from. We were able to select a quality product at a price that was reasonable to us. The installers who came were prompt and worked tirelessly to install our new vinyl floors. They did a great job and I highly recommend! I received a gift card for my time in posting this honest review.

National Floors Direct were very professional when it came to doing the consult, order and install of my new laminate floors. I had carpet original to the house and replaced two rooms in bad need of a facelift. The personnel were punctual, courteous, and motivated to work smart and do the job in a most timely manner. The result was a beautification and rendering of rooms looking new as if they had always been that way. Quality of product as well as work saved from having to do a DIY project more than made the install worth my while. I highly recommend the services of National Floors Direct to anyone desiring to beautify the flooring in their home. I received a gift card for my time in posting this honest review.

I would really give 4.5 stars. Despite being rescheduled twice, the carpets turned out fabulous. The installers arrived right at the start of the arrival window. They cleaned up everything, leaving zero mess. The installers were friendly and communicative. I ordered Mohawk's Silverado for my upper floors. I received a gift card for my time in posting this honest review!

The end result was better than expected. Very fair price, I received a couple of quotes from local contractors who were far higher for labor costs alone. Workers were on time, respectful and polite. They cleaned up after themselves. Special kudos to the stairs installer who was extremely meticulous and detailed in his installation. I received a gift card for my time in posting this honest review.

Received lux vinyl flooring in a previously carpeted bedroom. Love the outcome, smoothness and chicness of the floor. It's a total 180 and I couldn't be happier. Great team on install day. Fast & efficient, kind and clean. Happy with quarter inch rounds as well.

A New Look with NEW FLOORS! This was my first time using National Floors Direct and the experience could not have been better or easier! From the time of making appointment until installation everything went smoothly. My salesperson, Michael came prepared, on time and with lots of options. He was really knowledgeable and listened to my needs for the renovation. Since I am selling the home I wanted to have the installation a.s.a.p. It was scheduled within days & was on time. The installers were very professional and efficient. They did the whole house 2 bedrooms, kitchen, bath, dining room, living room, laundry and 3 closets. They even cleaned everything up and disposed of all the old carpet and tile! Great experience and highly recommend. I will definitely use National Floors Direct for any future flooring need again! “I received a gift card for my time in posting this honest review”.

I am a huge fan of National Floors Direct and plan to use them for all of my future flooring needs. Our experience was better than we could have hoped. The customer service was very fast, helpful and not pushy. The sales person who came to consult was just the best. Very knowledgeable and trustworthy! Finally, the install team did a stellar job and gave us exactly what we wanted.

Carpet and Vinyl flooring look amazing. Very happy with my product and the installation went smoothly. The techs were very professional and friendly. I could not be more happier with my carpet and floors. I would recommend National Floors Direct to my family and friends. Great Job.

I call two national flooring companies and only National Floors Direct representative showed up for the appointment. Anthony came on time and was very professional. He took some samples with him and after advising me of the pros and cons I made a decision on the flooring I wanted. A couple of things made me go with National Floors Direct. The professionalism of the sales representative, the reasonable cost for the job, and the quality of the materials. We agreed on a time for the installation and the installer was on time with all the materials needed. He removed the old carpet and installed beautiful vinyl flooring for a price less than the competition. I am happy with the job and would recommend National Floors Direct to everyone.

The process was smooth from start to finish. Keiva, the sales rep, arrived on time, was really nice and respectful. The installer Jose really applied himself. He installed carpet in 5 bedrooms and stairs in one day and did a fantastic job. Afterwards he cleaned properly. We had a great experience. I received a gift card for my time in posting this honest review.

I received a gift card for my time in posting this honest review. The sales person knew the product and answered all my questions. The work was completed on time and in good workmanship way. The installation was done on time and within 3 hours. The installers were on time and professional. They cleaned up after themselves.

First I want you all to know that I did my due diligence by interviewing and receiving 4 quotes from different flooring companies. My decision was made easy after National Floors Direct came out to the house. The pricing and quality of material were unmatchable by the previous competitors. They also have 12 month no interest financing available, which I took advantage of. The installation time was done as agreed upon and the quality of customer service I received throughout the entire job was top notch. The installers were very efficient and did a excellent job. I have no complaints at all and would hire National Floors Direct again for future flooring needs. Thank you National Floors Direct for saving me money and time too! “I received a gift card for my time in posting this honest review”.

First let me say that the floor was great but the trim was bad in spots. 3 men came on the first day only one spoke some English, that was OK but the second day only the two that could not speak English came, How do you communicate with them? They did their job and did a good job on the floor, but the trim was bad, large gaps filled with calking. The floor had rug on it and some places were undercut, and they just left them that way. I called and the office said that was my responsibility, they said it was in the contract. The salesman told me they would take care of all the trim. So make sure you get everything the salesman tells you in writing. Like I said they did do a good job on the floor.

The quality of work done by National Floors Direct was exceptional. The work was completed in one day. The floors gave my kitchen a much needed modern makeover. In addition, all employees have great customer service. I highly recommend this company for floor installation.

The service was amazing. Love how easy it was to have the Sales Person bring the samples to me. Great selection of product to choose from. The product is much better than other product that I have previously installed. The crew arrived exactly when the email said they would. The install went so well I hardly noticed they were here. The work they did was clean and fast. The experience was so great that I am planning to use National Floors Direct to replace all other product in my home.

Wonderful experience! Installers were on time, moved my furniture with care, removed my old carpet, and installed the new carpet. The carpets are top quality, and very reasonably priced. After installing the new carpet, the gentlemen replaced my furniture under my direction. Definitely recommend NFD wholeheartedly! I received a gift card for my time in posting this honest review.

Beware of company's misleading and unethical practices. Bait and switch. They are quick to sell you but then try to rip you off after you have paid a deposit. I entered a contract in good faith and they insisted on cash or a cashier's check before starting the job. The installers came out the day of job to survey the space again and confirm that the floor plan was correct. They took additional measurement's and then asked for balance before starting. I confirmed the balance and got a cashier's check. I gave them a cashier's check for the balance. He put the check into his wallet and THEN said we have to charge you MORE for moving furniture. I told him the space had been prepped for them as agreed and I would not be paying EXTRA.

After getting several estimates, I hired National Floors Direct to replace the carpeting on my stairs, upstairs hallway and bedroom. I am SO glad I did! From the initial consultation to the install, it was all fantastic! This company stayed in contact with me to give updates on the product arrival in their warehouse, as well as install dates. The two men that installed were on time, courteous, neat and professional. I would definitely recommend this company to others. Note, I received a gift card for my time in posting this honest review.

We ordered approximately 600 square feet of 20 mil Armstrong vinyl flooring. The salesman was knowledgeable, thorough and professional. He measured and ordered all material accurately. The material was delivered on time. They installed the floor on the day promised. The installers were courteous, professional and did a perfect job. We are very satisfied with the finished project.

National Floors Direct made the process of removing carpeting and installing new vinyl plank flooring very simple and quick. On a Monday I filled out a request on their website. Someone called me within 15mins to schedule when a sales rep could come to my house. That Wednesday the sales rep came and he arrived within the designated 2hr window and took measurements while I chose the floor color. He gave me multiple quotes based on different materials and I was able to schedule an install for that Saturday. The installers stayed all day until the job was finished. When I noticed a problem with the stair risers upon final inspection I told the installer and he returned the following week to fix the issue. Overall good communication and great for a project that needed to be completed in a short amount of time. I received a gift card for my time in posting this honest review.

Our experience with National Floors Direct was quick, easy & efficient. National floors direct sales person was very knowledgeable and experienced. Customer service is on the ball. You will receive multiple phone calls to make sure all goes smooth. The installer Chris was excellent. Patient, took care of your home, he cleaned up well. Very professional and respectful. To my surprise because no company does this. I received a $25 gift card for Amazon after giving them a survey. WOW, that was awesome. TY Natl. Floors Direct. I love my carpet.

The consultation for for my carpet removal and installment was done in record time. The quote was fair and the samples were varied. The installation happened as fast as I needed it, only a few days after consult. The installers were polite, careful with the walls and furniture, and the installation was finished by 4 pm. They cleaned up and took all the debris with them. The job was well done, was done promptly and it was great dealing with National Floors Direct.

I had carpet installed in my bedroom, hallways and stairs. The original day of my installation was cancelled due to an issue with another home installation but they scheduled me two days later and first thing In the morning. Installers arrived on time and took them half day. They were courteous and professional. I will definitely use them in the future.

National Floors Direct was a delight to have. They were highly professional and courteous. Above all, they were thorough. I must admit, NFD was not my first choice. Initially, l had intended to go with Empire. They actually came to my house and had given me an estimate. I had already signed a contract and paid them in full. I was all set to go. On the day of installation, they arrived and we had a minor disagreement. They were scheduled to come back at a later date. However, l decided to seek out another company. That’s when l Googled and discovers NFD. I had never heard of them before. I scheduled a consultation and was sold from the very beginning. I called Empire for a full refund and proceeded to move forward with. NFD. This ranks among being was of the best decisions l’ve made in my life.

To start, scheduling an in home visit by telephone was quick and easy. Omar, the sales guy was courteous and knowledgeable. A nice computer generated layout was presented to me after he completed his measurements so we could see exactly what was to be done. Omar then negotiated an acceptable price with the area manager. The installation was beautifully done. All materials were clean and bagged neatly. The greatest part of this experience was that it was completed consult to install in less than a week! The prompt install helped me get right back to work with my basement renovation and repairs. Thank you all so much! I also greatly appreciate the Amazon gift cards!

I saw an ad on tv about getting a free estimate and getting a room done for a great price. We wanted to take advance of the offer so we went for it. From start to finish it was a great experience. The representative who came to explain the offer and give us an estimate was very timely and prompt. The communicate was great and all the info was laid out for us. The workers who did our room were super fast, friendly, and cleaned up after themselves. Lastly, I received a gift card for my time in posting this honest review. 5 stars!

This was my first experience with National Floors Direct. I was very satisfied with their timely arrival. Emails were sent to keep me posted on their time frame arrival. The installers were polite, respectful and properly prepared. The old carpet was beautifully removed and taken away. No damage to moldings during the removal. The installation went smoothly, quickly and the installers were neat. The area was left spotless. All in all a very good first experience and I will use National Floors Direct again. I received a gift card for my time in posting this honest review.

We are very please with the 2 gentlemen that installed our carpet. They got right to work and did a great job! They were in and out in a few hours and did a wonderful job cleaning up! We love our new carpets!

I had an awesome experience starting with sales person who took the time in showing me materials until the right one was chosen. He was very and professional. The installers were great. Since I had carpet and laminated floor installed, all workers did such a great and timely job.

I am so pleased with National Floors Direct. Scheduling the estimate? Easy. Having Bill at the house to give the estimate? Awesome. Having the floors installed by a professional? Amazing. I recommend NFD hands down and I will definitely use again. ❤️

I saw a commercial for National Floors Direct many time, but it wasn't until I tried the large commercial Home Repair Stores for estimates that I decided to call NFD. From the first call to the courteous Representative/Scheduler, they set my appointment and checked in with me up to the day before my estimator came out. The estimator came and did a thorough measurement, followed by a short video of NFD and the service and carpet options they provide. My estimator brought in quite a large selection of carpet styles to choose from. He called his Manager to ensure the carpet that we chose was in stock and to help us also get an additional discount. The estimator was excellent and I will request him again when we do additional carpeting in the near future.

We had a wonderful experience with National Floors Direct! Our sales person, Patrik, was professional and courteous. Our installer, Omar, was very talented and courteous also. He arrived on time, moved our heavy furniture, installed the carpet beautifully, replaced our furniture and cleaned up all debris. We couldn't have asked for more.

We just had our entire 2nd floor including stairs and 2 landings carpeted by National Floors Direct. We could not be more pleased with this company. Everyone, from the sales rep, the customer service people, the delivery department and the installers were AMAZING!! Across the board, they were all knowledgeable, friendly, helpful, reliable, professional and exceptionally competent. The quality of their carpet, it’s from Mohawk, made in USA, is so much better than the big box stores or other direct to home competitors. I know because we shopped around before deciding on National Floors Direct. And the price was equally incredible!! If you need carpeting, this is the only way to go. Though I received a gift card for my time in posting this honest review, that gift card did not influence my opinion of National Floors Direct. They truly are a quality business and I would gladly do business with them again.

NFD is great! They were able to come out and measure on a day/time that worked for us. We found a carpet that was great quality and didn’t break the bank. And what’s best? They were able to install it the following weekend in ONE day.. It was a lot of square footage but they got it done! We love it! I received a gift card for my time in posting this honest review.

The sales rep was great. The customer service was great. The installers were great. The policies on materials being out of stock or on back order are terrible, and shame on me for not actually reading the fine print. I’m not saying it’s their fault for not informing me, because in all fairness it’s written in there, but it’s extremely daunting trying to read over every detail in the moment.

I was very pleased with carpet installation and professionalism of the National Floors Direct organization. The carpet is of fine quality and I appreciated the support provided by Customer Service Associate (CSR) Raynelle as well as the Installer Associate Dwain. I appreciated that Dwain contacted me 40 minutes before his arrival to provide me preparation time before his install (5/27/22). I was also able to call and speak with CSR Raynelle to review NFD payment policy (where the process is that clients pay the installer prior to the install) for some additional questions prior to the install. She answered all my questions regarding NFD payment policies and indicated that she would call me the next day (5/28/22) just to see if I had any concerns with the install or any related questions.

National Floors Direct was professional from the start. We submitted online for a free estimate and we were immediately called and they showed up on time with samples and measured the rooms. The sales rep that came to the house was friendly and personable. The installation was smooth and they were quick and cleaned up. They had you do a walk through with them after. We are happy with the final result and are looking forward to seeing how well it holds up!

My experience with NFD exceeded my expectations. I am now ten days in after my install, and my floors look great. I see no stubble. The corners around my baseboards are clean and sealed. I will definitely use them again.

Found a much better price for oak flooring from box store which they advertise they will beat by 15% or it free is false advertising. I found it much less from a box store for the same wood quality, same specs that they claimed were not so they did not have to honor the tv ad. National Floors Direct is dishonest. Never will use this company for anything.

The salesperson was courteous. He was not aggressive and respected what we were looking to achieve without any pressure to spend beyond our budget. The installers were professional and pleasant. They worked hard, and cleaned up to my satisfaction when done. Honest and transparent experience. I will say it’s hard to check with someone during install if any questions come up from the installers.

National Floors Direct just installed carpet in two rooms, hall and stairs. I was very impressed with the person I spoke with on the telephone. She scheduled a sales rep, to come to my house that same day. Chris ** arrived on time and explained every option available. He also gave me background on the family owned company. The installers, 2 brothers, did a great job and worked very hard. I received a gift card for this honest review, but I highly recommend NFD and will use them again.