National Floors Direct Reviews

Salesman arrived very pushy, selected flooring. Quoting price, it was way over other estimates. Lowered to where I was willing to spend. Salesman stated installers are not contracted installers; LIE. Installers arrived, Two brothers and one of their wives. I ask, "You contracted?" They said yes (verbal proof of lie). Installation went fine with few issues, they had to come back and fix after sending numerous pics. Other issue they use 1/2" molding, in bedroom it's fine but in the hall and stairwell it looks pathetic. Called and sent more pics, they said, "This is what you signed in the contract." Like I know about molding. Sales representative should of been more informative, so now after few arguments they're coming back to install 1/4 molding, that I had to purchase. Nice after spending 5k+... Go local neighborhood installers/company. These guys are scam artist, that use 3rd rate installers who I don't think they were legal to work.

I am happy to report that National Floors Direct has corrected my issues. I am pleased to do business with them. I spoke to the customer service manager Tom ** and he reviewed my issues and arranged for my refund, that will be processed by the end of the week.

We were very pleased with our experience with National Floors Direct. The sales representative was knowledgeable and provided us with samples of the type of carpeting we wanted. We had previously gotten two quotes from local vendors, and National Floors Direct beat their prices as advertised, for the same carpeting. There was no question that we would go with NFD.

I am SOOO incredibly unhappy with my experience with National Floors Direct, I can't even put it into words. Loved your salesman, until he was fired apparently. We are remodeling our home - removing old carpet, painting, and installing new carpet in one bedroom and hard flooring in the hallway, landing, and master bedroom. Had major issues scheduling the installation, had to have my bank call them in order to rectify the problem. Next, terribly shoddy installation! I realize installation is done by a third-party licensed contractor but the work directly reflects on NFD.

I recently had new floor installed in my living room, hallway and master bedroom. I was promised a call the day prior to the install to confirm the install time; that did not occur. When I called that night to follow up, I was told I would need to call back the following day. When I did, I had to leave a message, and then was called back to abruptly be told the standard window of install was between 9-12.

I contacted NFD regarding new carpet for our bedroom. Carol ** came out for an estimate and bragged about how much better quality and service NFD gives over Empire Today so we decided to proceed with them for the carpet install. While at my house, the installers brought me upstairs for a "problem". While they were moving the tack strips, they accidentally punctured a hole in the pipeline of my baseboard heat and water was seeping out...onto my new carpet no less! I got towels and they shoved them underneath the heater to absorb the leaking water. (A total of a few gallons drained into the bedroom so I had to keep replacing the towels for two days so that I wouldn't have a mold problem next.)

Thur 3/9 single, older gentleman carpet installer arrives at 7:55 and leaves at 11am (he was 1 of the 4 Original installers from 3/8). I called "Natalie" as he was driving away shortly after 11am 3/9. Per her request, I sent emails & pictures at 12:17. Then waited all day for a call - for resolution. At least a response, an email.. I got nothing!!! I finally called Natalie back at 3pm on Thur 3/9 for an update. I noted I need the second job of vinyl planks installed Saturday 3/11 (was contracted to be done a one day install on 3/9!!) but need rugs resolved today 3/9 or Friday 3/10 so the vinyl installer can complete his contracted work. I am told a crew will come Fri 3/10 & inspect it and do what they can to correct or determine if it needs to be pulled up & reinstalled. Also she assured me they will clean the mess left throughout the entire area. No one ever vacuumed up or cleaned up after install on either day 3/8 or 3/9.

I had National Floors Direct come give me an estimate on a family recommendation. I met with Brian, the salesman, who was very good. He listened to what I wanted and made several suggestions which resulted me to hire them to re do my floors. They installed carpeting in 2 bedrooms and laminate in 2 other rooms. They were on time as promised and very professional. While at my home they reviewed all the work that needed to be done and got straight to work. They were cleaned and organized and moved all the furniture then put it back. Once job was completed at the time promised I had 4 rooms of beautiful new flooring. I would recommend them to family and friends!

We have had a great experience using National Floors Direct. From the salesperson to the installers, they were very attentive. Love the floors and all that have seen them have been complimentary as well. Would recommend as I would certainly use them again.

Our experience with National Floors Direct was exceptional. They were able to accommodate a quick estimate and installation. The sales representative who came to my home was professional and efficient. The installers were also detailed and careful in the installation as well as when they moved the furniture in and out of the room. Overall a great experience.

The sales rep with National Floors was very helpful, lots of ideas and helped me keep within my budget, with a quality carpet. The installers were on time, ran into an issue (not their fault) and were very patient to wait while I brought in another professional to solve the issue, great work, and fast!

I was really appreciative of the whole experience from National Floors Direct. Jim the salesman's visit was thorough to meet our wants and needs and helped us choose the heavy carpet for the two rooms. It was great to hear from customer service two days before installation to verify our address and the carpet ordered. On Saturday of the installation, Tom called and told us the time frame the installers would arrive (which they did). The team of installers were very professional and courteous to our needs and also helped me move a couple of heavy pieces of furniture I was not able to perform by myself. Thanks National Floors Direct! Great Job!

My experience with National Floors Direct was such an easy & pleasant experience! The sales rep gave me a great quote, applying 3 different discounts to my order! We set up an installation date and I had my beautiful wall-to-wall carpet installed within a week! The installers helped me move the heavy furniture and did a great job! I am looking forward to doing business again on my next project! Thank you National Floors Direct! Sincerely, one happy customer! :)

I was reviewing a lot of floor companies, I came across several. I, like you are now, seeing what people felt about the service they provide. Well I was told there were people all over the world so you can't really count all. Okay so I did, I hired them, Well don't do it, it is kind of like lighting a cigarette thinking getting cancer is not going to happen to me. The floors are not in correctly. I called, they told me I need to send pictures. I told them I don't have a camera. After I sent a letter threatening to call Turn To Ten they sent their own worker who took pictures on the 9th of March. Still no answer even though I called! They keep saying they are trying to get their field installer. Well how come it doesn't take that long when you schedule a sales call!?! Well like I said, don't trust them. I did! I also see their ad. 3 floors for 888.00, I ended up paying 5,000,00 for four rooms right before I saw that commercial.

Our new carpet was scheduled for installation on Wednesday 3/29 between 12-4pm. The installers arrived at 2:00 and proceeded to work right away. The installers were professional throughout the entire process. They were careful not to damage any furniture etc.. during the move or carpet removal/installation. They consulted my husband or myself as needed during the process to ensure our complete satisfaction. Upon completion, they vacuumed and cleaned the area and replaced all the furniture to where it belonged. The new carpet looks awesome and we are very pleased with the entire process. We would highly recommend National Floors Direct to our family and friends!

Thank you so much for your superior service and installation. The entire process was hassle-free and went better than expected. The salesperson who visited our home was very attentive to our needs and answered our questions thoroughly. The pricing and product we received was much better than expected. The installers were prompt and courteous. The hard-working crew of three finished the entire project in one day! We were very pleased with their professionalism, care for detail, installation, and cleanup. [They even accommodated our schedule, switching from a Friday to earlier in the week, Wednesday.] We will recommend National Floors Direct to our families and friends. Thank you so much for beautifying our home.

Was supposed to have my rugs installed yesterday. First they said they would be here at 9am. Then they call and say they will be here around 2-3:30. Get a phone call around 4. Their van broke down. They arrived at 6pm. They didn't speak English. Then after two hours they tell us they don't have enough material. Got in the van and just left. Had to call today since we have new furniture coming in. Come to find out they have to order the material. Rugs won't be done for a couple days. This is unbelievable.

We definitely like our new carpet. It seems to have been installed very well and appears to be the quality that was promised. The installers showed up within the specified timeframe. The job was completed in a relatively quick amount of time. They also did a pretty good job cleaning up after. I would definitely consider using NFD again in the future and will spread the word to friends and family.

We had a pleasant experience. The manager that came out to our home was prompt and very courteous and able to answer all of our questions. We asked for next day installation on a Saturday and our needs were met. Our installer arrived on time the next day and was very polite and cleaned up after himself! Most importantly, our floors look terrific... he did a great job!

The installation of carpeting by National Floors Direct went very well. The installers were professional, courteous, prompt, and did an excellent job with the installation. The basement looks terrific! The pool table was moved flawlessly and ended up being perfectly level once completed. The installers were also amazed with the end result. So, we are very pleased with the installers representing National Floors Direct, as well as the carpeting we purchased. Thank you very much for your time and attention to our questions and requests.

I called National Floors Direct for a quote on laminate flooring for 3 rooms and hallway. Met with salesman who measured the areas. After measuring he called his warehouse and gave me a special price which I thought was very good. I signed a contract and installation was scheduled for 2 weeks. I agreed to rip up carpet and furniture to save time and money. Gave salesman a deposit.

Thank you for the time and care that was put into my new floors. My original floors were old, uneven, and installed incorrectly. Everyone was professional and knowledgeable when answering my questions. We are so proud of our new beautiful floors. We look forward to working with National Floors Direct for future projects!

They were very professional. Daniel Rosenberg the VP paved the way to a smooth installation per the specifications in the contract!! Nice job by the installers too. Way to go team National Floors Direct. Good teamwork and troubleshooting by customer service.

I had an awesome experience with National Floors Direct. The salesperson I dealt with directly showed up promptly and was very professional. He showed me all of my options and educated me on better choices I had available. The install crew was great and was done within an hour. I was impressed how quick they did everything and how awesome the finished product was.

The installers were prompt (early actually) and went right to work. They removed 5 doors and replaced them without a scratch. They were also very friendly and provided information on how to best clean the rug. They cleaned up everything and vacuumed the rug before they left. Very friendly and personable. Not a seam could be seen. My husband who is very meticulous was very pleased with their carpet installation work. Carpet looks great!

A salesman arrived at my house promising me the world. I had a quote and a carpet from Home Depot for a 24 oz carpet. His quote was twice as much but it was for a 42oz carpet and he could get it installed in two days. No problem he says... We set everything up with him understanding that I had a hard deadline. Miraculously, the day before the carpet was to be installed, I get a call from NFD telling me that a sprinkler system destroyed the carpet I chose and I would have to choose a different one. I called the salesman who told me that the carpet was stuck on a truck somewhere and wasn't in stock (not sure who to believe). He then texted me a sample of a rug that he could replace it with for the same price. It appeared to be of much lower quality. I asked him if it was the same weight as the one I purchased. He never responded. To this day he hasn't responded or picked up the phone when I have called.

They came and understood my situation after having Empire put new carpets in 3 years ago. And they all looked like crap. National Direct gave me a very competitive price. And a first rate job. They didn't try to nickel and dime me and they followed thru with all they promised. Great job.

National Floors Direct was the best choice that we made to transform or three bedrooms that had been carpeted for 26 years. The most unhealthy living because my son has asthma. The new hardwood floors are a healthier way to live and look so much nicer. The very talented installation crew that were here were top notch workers, they were skilled and wasted no time on the job. They were very pleasant to have in my home and would highly recommend this company to all.

I like my new hardwood floor, it looks very clean, bright, make the room feeling comfortable to stay longer also walking feeling very smooth. I had wall to wall carpet before, it was hard to clean, now it so easy to clean and match all my other rooms.

The flooring we chose was based on not just price, but attitude, value, service after the sale. NFD gave us the best combination of those, and we had a deal. Install went great. Installers were professional and respectful of our belongings. Will absolutely use NFD again.

Would recommend them to family and friends. Great and friendly people to deal with. Had a problem and could not take delivery when we had it scheduled. No problem. They held on until we were ready. Installers were great and did an awesome job. TY.

I was very satisfied with my flooring installation. National Floors Direct was on time and clean up after. I will use this company to do my upstairs in the upcoming months. I highly recommend this company. The price was in my price range. Thanks again.

NEVER use them!!! They subcontract work out. They put gouges in my brand new trim. I've called and sent pictures for 2 weeks. It's a call center so there is no manager to talk to. It's a joke. Now they tell me if I read the contract it states that they don't cover that. I should have known when they only take cash or bank check. When I questioned why I would have to pay cash in case something went wrong. They said "just note it on your receipt and we will fix it". Which is what I did. I noted it on my receipt. Now I have no recourse. Worst company I ever dealt with. My salesman John was awesome. If not for him I never would have went with the company. Hopefully he has the sense to leave that awful company!!!

We had laminate flooring installed on January 31, 2017 in our very large bedroom. The installers were very courteous and moved right along. After completion we looked around the room and didn't notice any problems, but once we started putting our items back in our room we noticed buckling here and there throughout the floor and damage to our bed that they had moved.

These guys do not leave any sample. Beware! The installers were great, however, the communication and implementation process is horrible. They asked for the check before the carpet was installed. They received it. They removed my carpet and cleaned the floor quite nicely. Good. Then the carpet was unrolled. We saw it and I said to the installers that I thought the carpet color was off color and asked for a sample. They had none. My furniture was moved into the kitchen, so I reluctantly had the carpet installed. I called the company several times to tell them what happened. After repeatedly being treated badly and ignored, they told me if I too bad and if I wanted them to come out to see it, it would cost $150.00. I spent over $4000 with this company and will not use them again.

Do not use this company. They are a bunch of LIARS and crooks. I requested a quote to have new hardwood floors installed in 3 bedrooms that had old carpet and squeaky floors from old hardwood. When the salespeople, Joel and Jim came to provide the quote they said that when they install the new floors, they will secure the old floors to prevent the squeaks. When the contractors actually came, none of this was communicated to them. After handing off the cashier’s check and giving National Floors Direct $10k worth of business, they had the nerve to tell me that this was not covered and asked me to pay $150 cash out of pocket to the contractors. Don't give them your business. They are rude and just want to nickel and dime you. BEWARE.

We had Mohawk Smart Strand carpet mistakenly installed by National Floor Direct on 11/30/16 and reported an issue with lines in the carpet in the middle of my living room floor. It has not even been 2 months with a carpet that comes with a 20 yr warranty and we sent in pictures that were immediately declined by National Floors Direct and the manufacturer without even coming out to my house to see the issue in person. The incredibly rude customer service rep Cynthia told me to buy a new vacuum cleaner with a better ball and brush and the problem would fix itself. I asked her to have a manager call and she said too bad for me as the claim was denied and see if the manufacturer could help me with this issue.

I bought some carpeting and hardwood from National Floors Direct and the installers came on time. Carpeting was installed pretty quickly. Of course 13 months later after the carpeting was installed and the warranty expired my carpeting started bulging. As for my hardwood flooring I have two gaps, one on the entry way and the other by closet door. I tried three times to get to them by email with no response. Will never use them again.

This company called me apologized and has resolved the issue. The work that was done was fabulous except for things that could be expected and as I have noted. John was a great guy to work with. My problem may have been he did not call me back immediately as he had every other time, but he called me shortly after I wrote this review. I revise my opinion and would definitely hire National Floors Direct.

Our in-house consultation with Larry ** was very good. He is very knowledgeable and provided us with the carpet needs for our home. He worked with us to stay within our budget. This was very important to us. We forward to working with Larry on other projects within our home in the future. He is a pleasure to work with.

This evening I met with Larry to discuss options for floor covering. Larry was extremely informative about the products NFD offered for my flooring situation. His calm demeanor allowed me to take my time and consider my options. When I finally decided, the purchase was effortless! And I qualified for 1 full year same as cash financing! Thank you NFD!

First, I must say that I am extremely satisfied with the sales representative, the price, and the product. The installation teams were great and made no mistakes. I got 95 yards of carpet and a 10 X 12 area of vinyl plank flooring. That said, the scheduling people (located in NY) were rude, lied to me several times on the phone, and caused a huge disruption in my schedule. Once they got their money, it seemed that they were not concerned about my satisfaction with the scheduling process or installation.

Jon ** was wonderful. Very knowledgeable and attentive to what I was looking for. I am a long time customer and always ask for Jon. He was not pushy and did not try and sell me something I didn't need. He arrived on time. I am very pleased with my carpet.

Thank you for a great experience from the time we met Brian to the time the installers finished. Brian was extremely professional and knowledgeable about the products as well as the procedure.The 2 separate crews that were here that day worked well together. I was surprised they could do it all in one day.

It has been a great experience. John ** was wonderful! He made the experience easy. I would recommend him!! We are happy with the carpet we are getting and the in home experience and convenience of it all. Would definitely recommend this company.

The old kitchen floor was removed and new hardwood, provided by National Floors Direct, was installed on the existing underlayment. The team was on time and did the work according to our agreement. Additionally, we agreed on a separate contract for installing a new carpet on the access stairs. We were happy with the end result.

Very pleasant experience without the high pressure sale. Detailed explanation of product types and several great samples to choose from. I has several rooms to have work done and they are able to accommodate each one. Couldn't be any more convenient with the in-home shopping and the quick installation dates. Highly recommended.

The whole process of working with National Floors Direct was a pleasure. The promptness and pleasantness of the salesman Matt was impressive. After negotiating the price we booked the install. I was a bit worried about the installers after reading some poor reviews. All my worries were put aside a minute after meeting the installers. They were very courteous and professional. They went over my order with me before starting to make sure it was all that I was expecting. They worked hard and fast, and they were ever so polite. I would recommend that for all flooring needs NFD is the place to work with! From a very happy customer in Ipswich, Mass.

Alterna Floor - Skeptical at first about paying before work was started. Worried for nothing. My installer, Miguel **, was first rate all the way. Worked 2 LONG days, new sub floor and this floor looks amazing! Just ordered carpets and house is done!

Larry was excellent and supportive. He made us feel heard, and gave us all our options. Feel I am getting a fair price for a good quality and feel confident in the work moving forward. If the rest of the company is as kind and professional as Larry, I am feel great about our decision to move forward with this company.

I had spent time trying to work with a "big box" store thinking our flooring replacement would be a pretty simple process. After countless headaches, I reached out to National Floors Direct and quickly Larry was at my home to assess the situation. He talked me through the steps and options and helped guide me through the process. He was knowledgeable and there was no pressure. I felt like Larry was working to make the process easy and something I would be happy with for many years to go. Now after not knowing when this project would get done just yesterday, I'm looking forward to having my new carpets in just a week. Thank you Larry!

Larry was an excellent salesman. He went out of his way to be respectful, patient, and accommodating of our situation. We were very appreciative and happy with his service and look forward to receiving our carpet very soon. The only thing that we were disappointed with - which was not Larry's fault - was that we are moving and we asked to meet a representative at our old house to pick carpet and then measure at the new house and all the phone representatives we spoke to were not able to help us. Therefore, we were forced to have Larry measure the carpet and then sit in the car with us to choose the carpet. Though Larry was great - this was not our ideal situation.

We were in need of new flooring and saw countless tv commercials. We decided to have the 3 companies on tv come out and quote our living room and office for hardwoods. We were not very impressed with the Empire rep. The Luna rep was very nice but didn't seem to have enough knowledge of hardwood flooring. The National Floors Direct rep Larry was extremely knowledgeable about the flooring we asked for. He was extremely thorough, making sure that all areas of the project would be taken into account. Even went as far as to make sure that under our carpet, the subfloor was sufficient enough to accept the new floor. Something that neither other fella checked. We felt that that was a great indication that National Floors Direct had our best interest in their mind. That was one of the reasons among others we chose this company.

Loved the visit I had with our sales rep Larry. He was so informative and helped us through this confusing world of carpeting. No gimmicks or games, just honest, expert guidance. The price was reasonable and the product is high quality and a name that we have actually heard of. Highly recommend this company.

Jim ** & Larry came to our household, personable, knowledgeable, felt very comfortable with both of them and appreciate their time. We feel very confident we are getting the best service possible and are very appreciative. They showed us and all products and explained in detail all involved with our inquiries. We are very happy to expect our new rug and feel confident that we are going to be extremely satisfied.

He took the time to look around, gave many ideas that made sense for resale value. He looked at a back room that we didn't think of as an asset, but he made us realize that redoing this room would bring up the value quite a bit as it would be a playroom or family room for the new owners. We were very pleasantly surprised that he would go far above what we would have expected to do what was best for us. We will certainly use the company again.

I saw the television ad and had called to book an appointment. I couldn't be more happier with the service. Matt was on time and went beyond to meet my expectations. Definitely would recommend this company and Matt to anyone looking to receive great service.

The experience with National Floors Direct was great. Excellent service and installation. Sales rep was professional and thorough. I would highly recommend National Floors Direct to friends, family, and anyone looking for a quality job... our family room came out looking tremendous.

John was extremely helpful in providing different samples and ideas to try to help me pick the right floor for me. He was extra patient with me through all my indecisiveness! He was friendly and knowledgeable about the floors offered by National Floors Direct. Although I did not choose a floor today, I will certainly return to NFD in the future.

I had your employee John come by my house and he was an absolute pleasure to work with. He made the process fast and easy. The carpet came in and the installation went flawlessly. I would give a A+ rating to the entire experience and I will recommend the company and John to all my friends and family.

We just bought our home and wanted to replace our carpet with hardwood. A friend recommended National Floors Direct. We were so impressed when Matt came out to our home. He was very knowledgeable about the product and made the buying process really easy. The installation was and it came out beautiful!!! Thanks National Floors!!!

I have seen the tv ads over and over and finally called when our water heater broke. Our basement Floor got Destroyed and we had a big party coming up in one week. Matt was the sales rep who showed up and was very polite and professional. We choose a nice vinyl tile and it looks great. They came in two days and installed the whole job in one day! We love the floor and highly Recommend National Floors Direct to anybody!

NFD was very easy to work with. Requested quote online and received call next morning to schedule appt. Salesman was very nice. Explained the process very thoroughly. We were very pleased with the experience. Looking forward to the install.

We are extremely pleased with both the results of our flooring installation and the personal customer service that we received. Matt was very knowledgeable. He met with us twice and took the time to understand our needs and answer all our questions. We would do business with National Floors Direct again. Thank you.

Larry ** was extremely helpful in showing us some of our options which led to our purchase. He really knows the products. We were very pleased with the final outcome and the speed at which the installation will take place.

I'm not usually someone who has time for reviews, but I felt I had to tell someone about my experience with National Direct. My salesperson Matt ** went above and beyond to answer all my questions. He put my mind at ease about ordering my flooring. He was very professional and knowledgeable about all aspects of the process and in the end I was completely satisfied with my experience.

I called after seeing the commercial and scheduled a free estimate. I was running late from work and my Wife was there when Matt arrived within the time they gave us. I figured he would be a normal sales guy who was being pushy AS WE HAD DEALT WITH IN THE PAST, but she said afterwards he was very nice and asked repeatedly if he should just wait to come in until I got home from work which she liked. He helped us in choosing a really nice hardwood floor. The installers came within a week which we thought was amazing as our past experiences with other shop at home companies had not been too good. They were done in one day and did a great job. My wife and I love the floor. We highly recommend National Floors and have already recommended. We have already referred my in-laws!!

I was very satisfied with my representative from National Floors Direct. He was extremely informative, gave us a great deal and explained everything regarding quality and price. Would definitely recommend to a friend. I got to choose from the closeout brands which were very nice and I was happy to be informed that the colors I wanted was available.

I called National Floors Direct for an estimate for carpeting in a bedroom. I received a phone call from their sales manager (Matt **) letting me know that he would be on time. When Matt arrived he carried in four books of carpet samples. Unfortunately we couldn't find what we like but Matt says "no problem, I have many more books". We found the right carpet after he explained any questions we had. His professionalism and small talk about our families made for enjoyable experience. My carpet was installed 24 hours later by two hard working installers and it looks great. National Floors Direct is got my business.

I was a little hesitant to use a company I found off TV but am glad I did. Their salesman Matt showed up in the window they gave me and was very pleasant to deal with. He responded to me very quickly when I had some questions afterward about my floor. We installed a hickory hardwood floor and it came out great. The installers were very professional and did a great job. I had a small issue afterward and the customer service team handled it and treated me fair. I have already referred a friend and Matt has treated him the same. I highly recommend National Floors Direct to any homeowner.

It was a pleasure to deal with a salesman who was motivated to help us find a flooring that suited our decor and budget. He made an extra effort to provide details of various types of flooring. He was very patient in discussing each type of flooring we expressed a possible interest in. He displayed and described samples at all levels, not simply pushing the highest priced materials since we had told him our budget was limited. He struck the right balance in attitude: assertive but not aggressive.

This was the second time I used National Floors Direct. Salesman on time and helpful in choosing a product. Installers showed up at time when promised. Better service than local guys (better clean up, better overall work). This company does what it says when it says. Highly recommended!!

I would definitely recommend this company to friends and family. John was extremely helpful with making sure we were comfortable and happy with our purchase. The installers were very professional and quick with the job they had. I am so happy with the way the rooms look!!!

I had estimates from Empire Carpet and Luna Carpet. They don't tell you in the ads but it turns out they are actually the same company! What a scam. Anyway they both spent half their time bashing National Floors Direct. They told me a whole list of reasons not to use National. By the time I had the 2nd appointment, I had enough. I decided to cancel National's appointment and buy from Luna. They talked a good game. I put down a deposit and booked the install for 3 weeks out - their earliest date. Day of install, no show, no call. I called and waited on hold for an hour and they wouldn't let me cancel.

The salesman was a knowledgeable and helpful young man named Joel. He helped us to determine the best carpet for our condo and made all the installation arrangements. On install day the workmen hustled and completed the install in about 4 hours. They took away the old carpet and all the trash. After doing so much other work to get the condo ready for sale it was a relief to have someone take care of the carpeting with no effort from me beyond writing a check. The place looks beautiful and we already have an offer on it.

I called National Floor Direct on Saturday, 10/15/15 after Empire floors canceled their installation of 10/05/2016 and were not able to commit to a future installation date. An appointment was scheduled for Monday, 10/17/16. Installation was completed as promised on Tuesday, 10/18/16. The installers arrived within the window provided; their professionalism and workmanship was exceptional. We were very pleased!

This is my second time using National Floors Direct. The first was six years ago for all the carpeting in my home. I remain very pleased with the carpet and install to this day. My recent kitchen floor is no different. I found dealing with all the folks at NFD a pleasure. From the choosing of the flooring to install I was treated first class. Again I am very pleased with the flooring. I would not hesitate to use your company again or tell others to give you a call. Wishing you continued success.

The customer service experience was great. The associates at National Floors Direct called me before and after to make sure everything was taken care of. The contractors showed up on time. The floor looked very nice and blended well with the surroundings. I do like the quality and texture of the carpet we ordered.

I was a little cautious to go with National Floors Direct as they are such a large company. However, I was very happy with our choice. They were the first to come to our house, and I cancelled all other quotes I was going to get. We got a fantastic carpet of high quality, for a fantastic price. The installers were professional, clean, thorough and quick. Our basement has been transformed into a much cozier space that our kids now spend hours playing in. Thanks for everything!

I have recently used National Floors Direct again for the third time. The salesman that arrived to my home was very friendly and funny. He was totally a joy and he arrived at my home exactly on time. He helped me make my final decision. The installers showed up the following weekend. They were right on time and very professional. They removed old carpet and installed new in a very timely manner. Upon completion of installation the installers waited for my final approval before leaving the job. It was beautiful and clean... WE LOVE IT... I will use them again for sure.

My home needed the entire 1st floor replaced! We had a floating laminate. One call to National Floors Direct, had a rep in our home next day & floors replaced at an exceptional price & they beat their estimated time of completion! Will use on 2nd floor in the next few months!! Awesome experience. The installers were courteous & very efficient.

I was extremely satisfied with the service and installation of the carpets in my house. The crew was very personable and professional. I would recommend your company to others and would definitely use your company again myself in the future.

National Floors Direct made everything quick, easy, and pain-free for us. We are first-time home buyers and the idea of purchasing flooring was daunting. There are so many choices, and the cost adds up quickly. Our sales rep made the process easy by figuring out what exactly we were looking for, and then giving us time to look over options while taking measurements. When he came up with the quote, we were concerned about our budget, so he found ways to modify our order to fit our budget without sacrificing our wants and needs. The installers did a terrific job, and I couldn't believe my eyes when I walked into the rooms--it was like we had a brand new house! We are very happy with the work National Floors Direct did, and we would recommend them to anyone looking to buy flooring.

What a crazy good experience. Larry ** was very friendly and informative. He made us feel like we were getting the best deal without making us feel like he was pushy salesperson. It was an awesome experience. I hope every sales rep who comes into my house treats us as well as we were treated today.

Hardwood Flooring - I had a great experience with National Floors Direct. A salesman by the name of Matt got me a great deal on my living room and dining room floor. The installers came out and did a great job. They were clean, efficient and finished quicker than I expected.

I had such a great experience with Matthew **. He made the whole process easy. He was extremely pleasant!!! I will absolutely be recommending him to all of my friends and family who are looking for new hardwood floors!!!! I was a little skeptical at first but Matthew was very patient and accommodating during the purchasing process.

Mr. ** was professional and very pleasant. He was right on time and dressed professional and had a nice smile. He knew his business and presented everything very nicely. I certainly would not hesitate to refer him to other people who are looking to have carpeting, hardwood, laminate or anything else.

My husband and I met w/ Matt ** from National Floors Direct. He was incredible. Answered all our questions, concerns. He made our budget work. We cancelled both quotes that we had coming in and booked our installation immediately. I would definitely recommend requesting Matt ** as a representative. He was honest and has responded to all my add'l question emails without hesitation.

Matt ** was extremely helpful and knowledgeable. I would refer him and the company for future flooring needs for sure. Matt went above and beyond. During his visit he helped my wife bring in groceries from her car prior to my arrival. We both felt Matt was genuine and trustworthy and that made our decision easier.

I was very pleased with my experience with National Floors Direct, from the salesperson who came to my house to quote the job to the installers quality of work. The pricing was very competitive and they worked with me to discuss my budget. Thank you.

Honest, reliable & affordable wood flooring. Hired National Floors Direct after weeks of back and forth between different hardwood flooring suppliers & installers. Their service went above and beyond my expectations. The floors came on time and were installed on schedule. There was a small piece of trim missing and the rep from National Floors Direct had it delivered the very next day. Floor now looks beautiful!

100% satisfaction. The service was excellent. The job was completed in a timely manner. The carpet was installed perfectly. Five days from sales call to finished job. Very friendly staff. The installers were polite, helpful and fast. They left the job clean and also looking great. Thanks National Floors Direct.

National Floors Direct installed new carpet in my living room and bedroom. They listened to my needs and budget and kept in touch with me through the process. On my install day, the carpet installer was timely, polite and completed his work in record time without any mess or headache. My new carpet is beautiful. I highly recommend them for any flooring needs.

Simply put: the purchase and installation process was so easy in every way. The salesman came to my home. I picked out the hardwood I liked. They beat two prices I had already gotten without flinching. I got installation the next week when I had a day off. The installers arrived nice and early and worked diligently throughout the day to complete my project. They cleaned up after the install and put all my furniture back where I asked them. The floors look fantastic and everything was easy from start to finish...and they beat all the other quotes I had. I highly recommend National Floors Direct to anyone who values their time, their money and the quality and appearance of their home!!!

I had National Floors Direct come out to my home and give me an estimate on removing the carpet from my guest bedroom and installing hardwood flooring. This room was being changed from a guest bedroom to a nursery. The job went incredibly smooth. The pricing was excellent. They came out and did the work less than a week after the estimate and everything came out great. I would refer them to anyone!

I was very happy with the installation job. 10 out of 10 for craftsmanship. They also installed the floor and molding very fast and once they started the job they continued to come until finished. I never had to call to see if they were coming which is a big relief after working with other installers who you have to chase. I will definitely be using them again.

Selecting hardwoods for our new home was challenging decision. We wanted to make sure we chose the perfect color, but also ensure the floors were safe for our children. National Floors Direct brought everything to our house which enabled us to easily choose what we wanted without having to drag out kids all over town. It was easy and the price was better than we could find anywhere else. The installation was on time and we were happy with the crew that came out to install. The end result is gorgeous and we couldn't be happier.

I am not sure where I should start. When I first set up an appointment for them to come out and look at what they were going to do they sent me a reminder phone call letting me know that on Saturday they would be arriving at the home between the hours of 9 and 12 and would give me a phone call 30 minutes prior to the salesman arriving. None of those things ever happened. I called back the next day and told them that no one showed up. They apologized but still happened to blame it on me saying "that no one was home", go figure.

National Floors Direct are full of con artist and liars as far as my experience is concerned. Pierre their sales rep came to my house and basically looked over my kitchen floors and said the work would be no problem. Despite my concerns of the project, he confidently said it could be done with a couple of guys in six hours. I thought, well if he's that confident then this must easier than I thought. I then spent the better part of 2 nights clearing my kitchen so that the installers could work on the kitchen floors.

Had National Floors come and give estimate. Pierre was VERY nice and knows how to sell. Crew came to install floor. They worked very, very hard from about 9:00 a.m. to 8:30 p.m. and got install done. It was getting dark and we were all very tired. They left and next day noticed one plank was cut too short, enough so that the baseboard would not cover the space. Two other spaces in corners were cut too short as well which left a hole in the corners. Another spot in entryway they had pried the new board up and left pry marks in the wood and last place was a board that had split at the end and a piece of the board was actually missing. They still installed the board.

The floors look good and the labor is done well. However, as I write this, my project is only 60 done and it is yet another day without a worker showing up or even a courtesy call. Do not hire this company unless you are prepared to call the BBB.

I worked for this company for a few days and in those short days I was disgusted by how this company discriminates against people who they feel "have no money". They base this discrimination on where potential customers live. The head of their customer's service department is probably, no I correct that, is the nastiest person to ever claim to want to help someone. The owner talks about customers and potential customers like they are the scum under his shoes. If you want great customers service along with quality work I would never suggest National Floors Direct! Once they get your money they are done with you even if they were the one to make the mistake.

Contract was cancelled within 24 hours along with the terms and conditions of the contract. Gave a deposit of 33% of the entire order. The right to cancel agreement states that the full refund will be returned within 10 days. Waited 10 days with no refund and called customer service who told me that refund would be processed only within 30 days as stated on the contract. Explained that the contract was cancelled and again was informed that refund would be processed within 30 days. Finally received refund but only after contacting BBB.

It is with great disgust that I write this. I called National Floors Direct on Friday 7/1/16 to set up an appointment for a free in-home estimate. The appointment was set up for today 7/2/16 between 11 and 1. I phoned to cancel the appointment at 9 am on 7/2/16 and this is how the call went: Me: "I am in need of canceling my appointment for today due to an emergency as nobody will be here for the appointment. I will need to reschedule." Agent: "When would you like to reschedule for?" Me: "I'm not sure as I don't know how today is going to go. I will have to call you back." Agent: "What time was your appointment?" Me: "11-1" Agent: In a very snippy tone "Well, he's already on his way." Me: "He's already on his way? It's only 9:15, my appointment wasn't until 11-1." Agent: "How rude!" and she proceeded to hang up on me!

I am writing this review so other people can avoid the experience we had with National Floors Direct. We were in need of replacing our kitchen floor recently. My husband had just gone through cancer surgery and was still recuperating and we really just needed a quick and easy solution to our kitchen floor replacement. We received neither from NFD. The salesman came right to our house, did all the measurements and brought samples, which is exactly what we needed/wanted due to my husband's health. We put approximately one-third of the cost of the floor down as an initial deposit and was told that on the day of installation we would have to pay the balance in either cash or bank check.

We wanted a nice carpet runner to cover the staircases for our new, little, pond-side cabin... Carpet on the stairs is cozier, easier on the feet, and is considerably quieter and less slippery. We called National Floors Direct at the recommendation of our builder. We had virtually an immediate callback after our initial outreach to National Floors Direct, and a sales representative met with us the following week. We knew the perfect carpet as soon as we saw it, and signed on the spot. The job was somewhat complex since I was requesting on-site binding to get the edging perfect, but National Floors Direct cooperated beautifully. Our carpet was scheduled to be installed the following week.

I am a rental property owner in Fall River. I first used National Floors Direct 10 years ago to do a condo that I was selling. They beat all of the competitors that I had in and did a phenomenal job. Since then I have used them for vinyl, laminate and carpets including my own home. The process is incredibly easy and seamless. I would recommend them to anyone who asks.

Let me start with we love NFD. We looked at Home Depot, Luna and National Floors Direct and National Floors Direct had the best price for exactly what we were looking for. The sale rep. John was the best. So friendly and was the most informative. We learned more from him than the other 2 places we had spoke with. Installation was also fast and great the 2 installers were both friendly and great. They move our furniture and put the new rug in at no time. Will be calling them again when we are ready to carpet the rest of our house. Also will be sending everyone we know to them.

I'm writing a review about my new floors from National Floors Direct because I wasn't sure about using the company originally but I must say that I am completely happy with the job. The salesperson did a nice job of listening to my needs and staying within my budget for our living rooms. The installation men did a good job, cleaned up after they were done and helped me move some furniture back into place. They were very friendly and professional. My living room looks like a brand new house. When we are ready to do the floors in our basement, I will definitely call National Floors Direct.

Floor installed 3/19/16 when NFD removed our subfloor but in the process actually cut through the floor joists creating a structural issue! The installer just kept going and put a new sub floor over the cut and never addressed the damage despite telling him that debris was falling through our ceiling! We were able to talk to his manager who assured us that they would fix the damage. It's been 3 days with no repair and no calls from NFD. In fact, we have called our salesman, the district manager and the installer's manager and NEVER received a callback. Our floor is damaged, the install was improper and we cannot use the bathroom. Not to mention the floor that was installed is slanting down and collapsing! Do NOT use this company!!!

I called National Floors Direct on a Friday as floor originally ordered for a basement remodel from a competitor was of extremely poor quality. The contractor had me under a very tight deadline as he needed to move onto a another project. National Floors had a person out for an estimate the very next day and product delivered 3 days later. Flooring provided was of extremely high quality at a more than reasonable price. Dan/Pierre were so accommodating and flexible. I called back 3 days later to order carpeting for the stairs to complete the project. I would highly recommend National Floors based on quality, price and customer service.

Beware of National Floors Direct! High pressure sales, with inappropriate comments: wasn't impressed with the floor I had until he knew they installed it. You want to cancel you have to write a letter and get it to them in 3 days, which my friend couldn't do so now a 15% restocking fees. So they show up and wouldn't do it because stove and refrigerator won't disconnected which she wasn't told had to be done, but it was in the fine print she signed. Rep said "thanks for your money." Do yourself a favor use a local guy not this rip off company. Please like and share to give them a message!

Extremely disappointed with your services. Lack of maintaining a promised installation schedule and warranty repair work. Promised schedule not met make it impossible to recommend you to anyone considering using Nat'l Floors. Call center would not even give me contact to call to get help. I asked for her manager, said she had none. I asked how do I get help, she said "I can't" then she hung up on me.

National floors direct charged us 5500 for 3 rooms of laminate (fake hardwood). They rescheduled three times, into the next week, and I said that was unacceptable. The installer said he would come to finish the next day (which was Thursday) then they said "no it'll be Friday" then "no it would be Monday"! The floors look ok but they make a lot of damage to the walls and drywall! And they denied it!!! I sent them pics as proof and they did not even compensate us!!! I will never ever use them again nor recommend them to anyone!!!

Between September 2008 to the end of 2009, My company installed and performed repairs for NFD. By the way, the president of NFD, if he is still there is Aaron. Their carpet is a very low-grade product, we would not install carpet for them. The hardwood in most cases is an Armstrong product, and the laminate is very low grade. There was a lot if issues with the sales people promising the world even though the job was not possible to install correctly. Laminate in a basement or in a kitchen should not be installed due to higher than normal moisture which will cause issues down the road. We did many repairs which we were never paid for.

I had my basement studio apartment floors replaced in January 6, 2015. They were approved by a representative who came out and inspected the room. I believe in May, I started feeling the floor start to move when I walked on certain areas. I am not in the room very often and as summer approached, I realized that the floor had buckled badly in two different areas and it was dangerous to walk on it, since it was causing me to trip. I turned on the heat to take out any excess moisture and the Sun shines in on two East and South facing sliders, so it gets lots of sunshine most of the day. I called National Floors Direct in June and was told to send photographs, which I emailed to them. They finally sent out a representative on July 24. By this time the floor was buckling in about 6 different areas.

I called National Floors to get an estimate on 2 rooms of carpet. The salesmen came and had no idea what he was doing, he said his office did not give him an information. After he measured the rooms he gave me a ballpark estimate and said he had to call his office and could get me a better price, so he called. I signed the contract and gave them a 200.00 deposit and they said I have 3 business days to cancel. They called today to set appointment and told me they needed cash or bank check and that is on the contract. It is on the contract but I did not see it right away.

I contracted this company for a floor and to carpet the stairs. They insisted on a bank check BEFORE installation. The rep was not knowledgeable but we needed the job done fast. I was very apprehensive to give money upfront. The floor was installed without quarter rounds which was promised and the carpet people NEVER showed up. They had my money and I had no carpet. Need I say more. I tried to stop payment on the check but was not successful.

One of the worst company I have dealt with. The sales rep ** came and provided me the quote to put hardwood for upstairs and stairs. We both came to an agreement and signed the contract. Since the stairs' hardwood would be late, he said he will split into two contract. The first team came and put the upstairs and did not put the landing of stairs. The second team came a week later and said they don't have the material for landing. I spoke with customer service and they said, "It should be done as part of first contract."

I'm only giving them one star because the rating system doesn't allow for giving zero or negative stars. Don't touch these guys with a 20 ft pole; they're terrible. It took three schedulings to get these guys to drop off an area rug, not a carpet installation, just a rug and some padding. I waited at home all day during the first appointment and no one showed up.

My husband and I, without checking out this company, BEWARE, hired NFD to install laminate in our kitchen that we were redoing. Their EXPERT came in, saw our totally empty (no cabinets, appliances, etc.) kitchen and measured the floor. We picked out the floor and they said they would be back to install. Although NFD boasts install within 24 hours, that did not happen. Their EXPERT certified Armstrong flooring installers came without the right padding and molding. They had to go to Home Depot to get it. They installed the floor and left. I swear it wasn't the floor I picked out but in all fairness my husband did sign off on it. Subsequently we finished our kitchen with cabinets and appliances.

I am a single mom of three girls living in a two bedroom home in Billerica. I wanted to put my house on the market and needed to replace the carpets. I called National Floors Direct in mid October, as I had seen the ads for them on TV. On Oct 14, the estimator was scheduled to visit, but called stating he was having car trouble, so we rescheduled for oct 16th. On the 16th, he came to my home, assessed the rooms to be carpeted, gave me a price, and asked for a $200 deposit. We scheduled the install for Friday the 24th. On the 24th, two men came and stated they could not do the job because they had nowhere to cut the rug. They were extremely rude and did not cancel with me but called the NFD office and told them they would not do it. I spoke to the office, they rescheduled for the next day, Saturday the 25th. They stated I would be called with a time frame between 8-9am. I called six times that morning requesting a time of arrival, with no response. Finally at noon, NFD called to cancel stating the installers were in an accident. They refused to refund my deposit, so we rescheduled again for Tuesday the 26th.

I had the worst experience ever with National Floors Direct. My one day install turned into six weeks of aggravation. First they called to tell me they are coming Monday in the afternoon. Then I got a call that afternoon and tell me the product is backordered, after I took the whole day off of work for them. I called back to speak with the manager, no manager to speak to. I called the salesman but never got a returned call. The customer service reps just passed me back and forth for 30 to 40 mins. Then I get a call that they can install following week, then lo and behold, they are out of stock again on the hardwood. I said just do the carpet first then. Well they ran out of carpet and left the stairs and tack board exposed for weeks. Please do yourself a favor and go elsewhere!!!!!

I had a pushy rude arrogant salesman show up at my home after I had just given birth to my daughter. He would not leave - incredibly rude. I gave a deposit just for him to go away! Nonetheless, the carpet samples that he brought were a far cry of what was actually installed. Same problem, carpet so flimsy & thin there is a visible line throughout the house where the floor trim sits above the carpet. It's so awful! After several phone calls, the women in the office are just as arrogant and nasty as the salesman. Needless to say, the carpet was put in in April. It's not even 90 days later & it looks 10 years old and flattened already like a stampede of elephants ran across it. TERRIBLE PRODUCT!!! They should be out of business - DON'T DO IT TO YOURSELF!!! TRUST ME!!

When the salesman measured the room, he failed to tell me that the new wood floor was not as thick as the den carpet it would be replacing. When the floor went in, there were 2 problems. A hazardous 3/4 inch gap where the flooring met the adjacent kitchen floor. National had not given the installer the molding needed to bridge the gap. Also an unsightly gap all along the baseboards. NOT the fault of the installer! National bungled their estimate. Customer Service has been unhelpful. I would not use National under any circumstances.

I purchased a kitchen floor in April of 2013. The first problem was showing up to install. On the third attempt, they showed up. The office gave excuses why they could not make it. After the installation, the next day, the base moldings started to come off. They sent people back to fix it. Not the same people that originally installed it. They ended up replacing or re-gluing all of it. My next problem happened when the floor started to crack at the. They asked me to take pictures and send them to them, so I did and waited and waited and waited. I finally called them. They claimed they did not receive them. I ended sending the a total of four times. They still claimed they had not received them. I told her that I was given a different address to send them to. All of a sudden they found the pictures. I was told that they would send the to the manufacturer for warranty.

I first met with the salesman in Feb. The first installation was March 17. It is now May 22 and the job is not done. This is due to their process in ordering and doing the job. They make you pay upfront so there is no real recourse. I am now on my fourth week of waiting for one step to be replaced. The step was installed cracked and the installer tried to cove it up with nails and filler. After sending the two pictures which they requested or they wouldn't do anything. They still made me wait two more weeks. If it was my business I would have been back the next day. When they finally got here they ripped out the bad step and then notified me the new one was too short so they had to order another on.

My husband is recovering from major surgery and wanted to get a few estimates to have carpeting replaced in our upstairs. The person that came who initially seemed nice went upstairs and took measurements and then came downstairs to give us a price. He was told that we had other people coming in for estimates and would get back to them. The salesperson then insisted that we give him a small deposit, $100.00 to hold the installation until Friday. My husband repeatedly said 'No' but this guy wouldn't budge/ leave. As my husband is not feeling well, he finally caved as he wanted this person out of the house.

You must pay 100% up front and then have NO leverage when the job is unsatisfactory. They put a hole in our gas line (a $900 fix) and REFUSE to pay for it. It took THREE WEEKS to finish the job because they didn't order enough material. The floor looks fine, but the TRIM IS TERRIBLE.. They are not carpenters and do not bring the necessary tools & materials to do anything even a teeny out of the ordinary. Their price point is no better than others. The work is average AND THE CUSTOMER SERVICE SUCKS.

Ten days ago I had carpet installed in my hallway and on my basement stairs and landing. The men who installed it were very nice and did a good job, but after they left I noticed a line in the carpet which looked to me like a defect in the carpet. It's a busy carpet, so I didn't notice it until a day later. I called them the next day and was told to e-mail pictures to their customer service e-mail address, which I did the next day. At that time I was also told that they would get back to me within three business days.

We had two reps come out to our home because we wanted new hardwood floors installed. The salesmen promised us that the installers would do some things that we wanted. We gave them a 1,000.00 dollar CASH deposit. The two installers showed up two days later. They didn't speak a word of English so we had to call National Floors Direct to get someone to translate for us. The installers brought the wrong hardwood floor and didn't have the molding trim. They said they wouldn't install the molding trim. They also said they wouldn't do the things promised by the salesmen. The salesmen promised us just so they could get the deal done.

On Jan 28th, 2014, National Floor Direct came to my home to installed carpet and linoleum. First was the discrepancy on paying first before starting the work. They started around 11am and finished at around 10:15-30pm. A long day. I asked about the levelling of the floor which was brought to the salespersons attention, and she said the installers would fix it before laying down the carpet. Long story short, while laying down the carpet in my den, they chipped 5 ceramic tiles, then in placing a strip between the kitchen door-well and the hallway they placed it but didn't cut out for the door to open and close so it broke. Then when we looked at the installation, the carpet was not flushed against the baseboards. Some edges were left undone, others you could see the ground or the flooring underneath were the carpet should be flushed to the baseboard.

I had a floor installed in my home in May of 2013. About a month later, the floor began to buckle up in a few places. I contacted NFD and have had nothing but stress. Have had the runaround, been lied to about receiving my pictures and required forms. I've contacted the media, BBB, and the Attorney General. National Floors' own employee told me the floor was improperly installed. I had an independent contractor look at the floor and they told me it wasn't installed correctly. NFD is blaming it on moisture because of some reading they had when they came to look at the mess.

I purchased a carpet from National Floors Direct on May 17, 2010, and paid $600 deposit via personal check, on a purchase price of $1,830. On the day it was scheduled to be installed, August 23, 2010, their contractor arrived to my house to tell me that it could not be installed because it was raining. They were scheduled to come back on August 30, 2010, but we had to reschedule the day of the installation, due to the fact that they would not be to our house until after 5pm, when they had told us we would have a morning appointment.

Don't ever use National Floors Direct. They showed up on April 1, 2010 and showed me the color they planned to install. I asked them to confirm that it was natural, and the worker replied, yes. Then they started to lay Sahara. They showed up 1.5 hours late with wrong color wood. I let them go ahead and continue laying it because the color was my 2nd choice. At 2:00 pm, the superintendent tells me he doesn't have enough materials to complete the job and isn't sure "when" they will arrive. They "guarantee" next-day installation. They are fraudulent and liars. It took weeks to get the job done correctly and they still owe me 1 foyer stair to be done and some defective wood. Flooring isn't level either. They have enough nerve to want their full balance paid after all the hours I have wasted on this!

I met with the sales representative, Cordell, the 1st Friday in June. I selected the flooring, made a deposit and scheduled the installation for the 2nd Friday in June (18th). I received a call Thursday (the day before the scheduled installation) afternoon to say they did not have the flooring and that the manufacturer didn't have it. They indicated that it should be on the truck when it delivers the following Wednesday.