100% satisfaction. The service was excellent. The job was completed in a timely manner. The carpet was installed perfectly. Five days from sales call to finished job. Very friendly staff. The installers were polite, helpful and fast. They left the job clean and also looking great. Thanks National Floors Direct.
National Floors Direct installed new carpet in my living room and bedroom. They listened to my needs and budget and kept in touch with me through the process. On my install day, the carpet installer was timely, polite and completed his work in record time without any mess or headache. My new carpet is beautiful. I highly recommend them for any flooring needs.
Simply put: the purchase and installation process was so easy in every way. The salesman came to my home. I picked out the hardwood I liked. They beat two prices I had already gotten without flinching. I got installation the next week when I had a day off. The installers arrived nice and early and worked diligently throughout the day to complete my project. They cleaned up after the install and put all my furniture back where I asked them. The floors look fantastic and everything was easy from start to finish...and they beat all the other quotes I had. I highly recommend National Floors Direct to anyone who values their time, their money and the quality and appearance of their home!!!
I had National Floors Direct come out to my home and give me an estimate on removing the carpet from my guest bedroom and installing hardwood flooring. This room was being changed from a guest bedroom to a nursery. The job went incredibly smooth. The pricing was excellent. They came out and did the work less than a week after the estimate and everything came out great. I would refer them to anyone!
I was very happy with the installation job. 10 out of 10 for craftsmanship. They also installed the floor and molding very fast and once they started the job they continued to come until finished. I never had to call to see if they were coming which is a big relief after working with other installers who you have to chase. I will definitely be using them again.
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Selecting hardwoods for our new home was challenging decision. We wanted to make sure we chose the perfect color, but also ensure the floors were safe for our children. National Floors Direct brought everything to our house which enabled us to easily choose what we wanted without having to drag out kids all over town. It was easy and the price was better than we could find anywhere else. The installation was on time and we were happy with the crew that came out to install. The end result is gorgeous and we couldn't be happier.
Factual basis uncertain
I am not sure where I should start. When I first set up an appointment for them to come out and look at what they were going to do they sent me a reminder phone call letting me know that on Saturday they would be arriving at the home between the hours of 9 and 12 and would give me a phone call 30 minutes prior to the salesman arriving. None of those things ever happened. I called back the next day and told them that no one showed up. They apologized but still happened to blame it on me saying "that no one was home", go figure.
Once I got their absurd pricing I showed them other estimates I had gotten that were way cheaper than them. The salesman said he had to call his VP of sales who was a complete waste of time. He shot down everything that was on the estimate as to being a cheaper quality. I then told him match the so called cheaper quality and beat the price. The VP of sales then said "we match real estimates not fake estimates like the ones you provided." Mind you that one estimate was from The Home Depot and another was from Carpet Plus a small business from Watertown, CT.
National Floors Direct are the so called guaranteed to beat anyone's price by 15% or it's free company. It's a total gimmick, if they can't beat the price they'll blame it on our products have a better quality... Lol, the flooring that was so called cheaper than the NFD floor had a 30 year warranty when NFD only had a 15 year warranty. Stay away from this company at all costs, they pride themselves at being the cheapest and it's a total lie. If you are using them make them your last estimate just so you can have a nice laugh when you see everyone beats their prices without even knowing what their prices are.
Factual basis uncertain
National Floors Direct are full of con artist and liars as far as my experience is concerned. Pierre their sales rep came to my house and basically looked over my kitchen floors and said the work would be no problem. Despite my concerns of the project, he confidently said it could be done with a couple of guys in six hours. I thought, well if he's that confident then this must easier than I thought. I then spent the better part of 2 nights clearing my kitchen so that the installers could work on the kitchen floors.
Come installation day (took the whole day off of work), they sent one installer who upon one look at my floors said he could not do the work. I tried explaining to him what Pierre and I spoke about but he barely spoke english so we had a language barrier issue. However, it became crystal clear that he couldn't and wouldn't do the job. I tried calling National Floors Direct but kept getting their messaging center to which I explained to them 3 times about my situation and that I needed someone to call me.
Finally after the installer left, I get a call from Frank their installation manager. He gives me this flippant reply stating that the work was beyond what they could handle and that they really couldn't do anything about it. He then goes on a tangent about how National Floors Direct is losing money on this transaction. I could care less, what about the time and money wasted on my end!! These guys have no clue about customer service or service in general. Save yourself the horrible nightmare that is National Floors Direct and pay a little extra for a competent flooring contractor or company.
Factual basis uncertain
Had National Floors come and give estimate. Pierre was VERY nice and knows how to sell. Crew came to install floor. They worked very, very hard from about 9:00 a.m. to 8:30 p.m. and got install done. It was getting dark and we were all very tired. They left and next day noticed one plank was cut too short, enough so that the baseboard would not cover the space. Two other spaces in corners were cut too short as well which left a hole in the corners. Another spot in entryway they had pried the new board up and left pry marks in the wood and last place was a board that had split at the end and a piece of the board was actually missing. They still installed the board.
I called Customer Service. Rude, Rude Alison said it was due to our baseboards... not install!! Send, send pictures, did so, was told to take pictures again at chest level (which made things of course, less noticeable, but still would not even send out a representative to look at it. I spent $4,000 to get this hardwood and they ARE NOT WILLING to even work with you to fix flaws that were due to worker install mistakes!!!). Alison was very, very rude saying there was no one to talk to... She was the only one and she denied everything and blamed it on our baseboards. We bought new baseboards which they recommend you do. Still no satisfaction!!! Will not do business with them again.
I am disappointed that nice Pierre continues to sell for this company... It tells me he could care less about the customer satisfaction and therefore, diminishes his professionalism he portrays! The company is not willing to fix mistakes made by their installers. I now have to try to fill these areas myself with wood glue to try to cover their workmanship flaws. Won't go there again... Not reputable at all!!! They know how to lock you into their contracts and do nothing to help satisfy flaws created by them!
The floors look good and the labor is done well. However, as I write this, my project is only 60 done and it is yet another day without a worker showing up or even a courtesy call. Do not hire this company unless you are prepared to call the BBB.
Factual basis uncertain
I worked for this company for a few days and in those short days I was disgusted by how this company discriminates against people who they feel "have no money". They base this discrimination on where potential customers live. The head of their customer's service department is probably, no I correct that, is the nastiest person to ever claim to want to help someone. The owner talks about customers and potential customers like they are the scum under his shoes. If you want great customers service along with quality work I would never suggest National Floors Direct! Once they get your money they are done with you even if they were the one to make the mistake.
Factual basis uncertain
Contract was cancelled within 24 hours along with the terms and conditions of the contract. Gave a deposit of 33% of the entire order. The right to cancel agreement states that the full refund will be returned within 10 days. Waited 10 days with no refund and called customer service who told me that refund would be processed only within 30 days as stated on the contract. Explained that the contract was cancelled and again was informed that refund would be processed within 30 days. Finally received refund but only after contacting BBB.
It is with great disgust that I write this. I called National Floors Direct on Friday 7/1/16 to set up an appointment for a free in-home estimate. The appointment was set up for today 7/2/16 between 11 and 1. I phoned to cancel the appointment at 9 am on 7/2/16 and this is how the call went: Me: "I am in need of canceling my appointment for today due to an emergency as nobody will be here for the appointment. I will need to reschedule." Agent: "When would you like to reschedule for?" Me: "I'm not sure as I don't know how today is going to go. I will have to call you back." Agent: "What time was your appointment?" Me: "11-1" Agent: In a very snippy tone "Well, he's already on his way." Me: "He's already on his way? It's only 9:15, my appointment wasn't until 11-1." Agent: "How rude!" and she proceeded to hang up on me!
My Mother was rushed to the hospital last night due to a heart attack. As you can understand now why I needed to cancel this appointment. The agent had NO right to treat me the way she did whether she knew the circumstances or not. I was in NO way rude to this agent. I phoned NFD as soon as I could to let them know I would not be available for my appointment. I do not know the agent's name as none of the employees state their names when answering the phone. I'm sure they can pull the call recording to listen for themselves if they wanted to. That is if they even do record the calls like it says they do. I am appalled at the behavior of this young lady and am disappointed that NFD hires such inconsiderate personnel. She needs to be sternly reprimanded! I will NEVER do business with NFD company and will run my mouth EVERY chance I get to tell everyone how horrible an experience I had.
I am writing this review so other people can avoid the experience we had with National Floors Direct. We were in need of replacing our kitchen floor recently. My husband had just gone through cancer surgery and was still recuperating and we really just needed a quick and easy solution to our kitchen floor replacement. We received neither from NFD. The salesman came right to our house, did all the measurements and brought samples, which is exactly what we needed/wanted due to my husband's health. We put approximately one-third of the cost of the floor down as an initial deposit and was told that on the day of installation we would have to pay the balance in either cash or bank check.
We felt that was understandable and agreed with no issue. We were told that what we chose was a "new" type of floor and we were unable to get a next day installation because he wanted to make sure we got a crew who was familiar with this new product. A bit disappointing but happy that the salesman was looking out for us. We scheduled for the following Saturday which was a week away. On Thursday I received a confirmation call confirming installation for Saturday and was made aware that when the installers arrived with the product, we were to inspect the flooring to make sure it was what we wanted then we would have to pay the installers BEFORE they began the work! When we said that we would rather wait to see the end result before we made payment (remember cash or banker's check) we were told that we had signed the contract stating their payment policies and they would not install the floor without upfront payment. Wow.
We checked the contract and sure enough there was the payment policy. Shame on us. So we felt as though we had no choice and confirmed installation for Saturday feeling like they had pulled one over on us but still looking forward to our new floor and trying to chalk it up to lesson learned, read the fine print! (They do give you a three-day right to cancel but since the delivery was made a week out we had already passed those three days, clever trick NFD!) The next day, Friday, we received a call from NFD saying they had "bad news" and would not be able to install the floor on Saturday because while loading the flooring into the truck they noticed that all the boxes were damaged and so was the flooring inside. Needless to say we were very disappointed and asked for our deposit back and AGAIN were told that we could not cancel because it had been over the three days.
We argued that we had been misled and they were now the ones not fulfilling their end but still the bottom line was they had over $600 of our money and we had no floor and no confidence in this company. The people who contacted us prior to the contract were friendly and polite and the salesman was very nice but after that contract was signed it was a completely different story! The girl that called us to let us know the product was damaged was rude and completely unsympathetic as if she did this type of call all the time, which I'm sure she does. On the second attempt to install, we received no confirmation call and the day of installation I was called by NFD and told the installers would be at my home between 9 and 12, when the installers were already there at 8:30.
Bottom line after many phone calls, lots of swearing and threatening on our part, several downright lies by NFD about the product being damaged and wrong size, etc., the floor was installed almost 2 weeks past our contract signing. The floor looks good and the installers did a good job installing the floor, but left a mess behind and ruined a mat that I had in the room where they were working, a small price to get the whole situation done and over. We were not on our A game while looking for our new kitchen floor. In retrospect we should have waited until my husband was feeling better and gone out to shop around and found another flooring company who would have treated us fairly and respected us.
Please, if you are considering NFD, be aware of their crummy contract, sales techniques (think 3-day cancellation that starts day you sign not day of installation) and payment schedule. I think it's crazy to expect full payment prior to installation! End result is we got a nice floor for an okay price and installed by a polite but messy installer, and a hard time by NFD. We could have done so much better and you can, too.
We wanted a nice carpet runner to cover the staircases for our new, little, pond-side cabin... Carpet on the stairs is cozier, easier on the feet, and is considerably quieter and less slippery. We called National Floors Direct at the recommendation of our builder. We had virtually an immediate callback after our initial outreach to National Floors Direct, and a sales representative met with us the following week. We knew the perfect carpet as soon as we saw it, and signed on the spot. The job was somewhat complex since I was requesting on-site binding to get the edging perfect, but National Floors Direct cooperated beautifully. Our carpet was scheduled to be installed the following week.
Our cabin is off the grid and can be considerably hard to find. If you go wrong, you can get lost in the bogs in a neighboring town forever. Alright not REALLY forever, but we have had delivery people who have needed to be towed out of the wrong way that GPS can take you, and the tows are all in the vicinity of $1000. So, as per usual, I stressed the importance of the delivery people calling me to confirm the directions or to be talked into the site. As much as I do this on a regular basis, most delivery people do not call. Many get lost on the roads that exist on GPS, but no longer exist on the ground. It ain't pretty.
Not only did the delivery men phone, they phoned early, they were delightful, and they beat me to the cabin by 5 minutes. This is a sandy site, and they were very careful about not tracking in sand on the hardwood floors. AND... They did an absolutely exemplary job installing the stairway carpet! I am a design/build professional, and after reading some internet horror stories I was prepared to not be happy, but these two gents did a BEAUTIFUL job, the carpet is gorgeous, and it has made our little cabin in the woods more than just adorable. The carpet has made it feel like home. Thank you, National Floors Direct!
I am a rental property owner in Fall River. I first used National Floors Direct 10 years ago to do a condo that I was selling. They beat all of the competitors that I had in and did a phenomenal job. Since then I have used them for vinyl, laminate and carpets including my own home. The process is incredibly easy and seamless. I would recommend them to anyone who asks.
Let me start with we love NFD. We looked at Home Depot, Luna and National Floors Direct and National Floors Direct had the best price for exactly what we were looking for. The sale rep. John was the best. So friendly and was the most informative. We learned more from him than the other 2 places we had spoke with. Installation was also fast and great the 2 installers were both friendly and great. They move our furniture and put the new rug in at no time. Will be calling them again when we are ready to carpet the rest of our house. Also will be sending everyone we know to them.
I'm writing a review about my new floors from National Floors Direct because I wasn't sure about using the company originally but I must say that I am completely happy with the job. The salesperson did a nice job of listening to my needs and staying within my budget for our living rooms. The installation men did a good job, cleaned up after they were done and helped me move some furniture back into place. They were very friendly and professional. My living room looks like a brand new house. When we are ready to do the floors in our basement, I will definitely call National Floors Direct.
Floor installed 3/19/16 when NFD removed our subfloor but in the process actually cut through the floor joists creating a structural issue! The installer just kept going and put a new sub floor over the cut and never addressed the damage despite telling him that debris was falling through our ceiling! We were able to talk to his manager who assured us that they would fix the damage. It's been 3 days with no repair and no calls from NFD. In fact, we have called our salesman, the district manager and the installer's manager and NEVER received a callback. Our floor is damaged, the install was improper and we cannot use the bathroom. Not to mention the floor that was installed is slanting down and collapsing! Do NOT use this company!!!
I called National Floors Direct on a Friday as floor originally ordered for a basement remodel from a competitor was of extremely poor quality. The contractor had me under a very tight deadline as he needed to move onto a another project. National Floors had a person out for an estimate the very next day and product delivered 3 days later. Flooring provided was of extremely high quality at a more than reasonable price. Dan/Pierre were so accommodating and flexible. I called back 3 days later to order carpeting for the stairs to complete the project. I would highly recommend National Floors based on quality, price and customer service.
Factual basis uncertain
Beware of National Floors Direct! High pressure sales, with inappropriate comments: wasn't impressed with the floor I had until he knew they installed it. You want to cancel you have to write a letter and get it to them in 3 days, which my friend couldn't do so now a 15% restocking fees. So they show up and wouldn't do it because stove and refrigerator won't disconnected which she wasn't told had to be done, but it was in the fine print she signed. Rep said "thanks for your money." Do yourself a favor use a local guy not this rip off company. Please like and share to give them a message!
Factual basis uncertain
Extremely disappointed with your services. Lack of maintaining a promised installation schedule and warranty repair work. Promised schedule not met make it impossible to recommend you to anyone considering using Nat'l Floors. Call center would not even give me contact to call to get help. I asked for her manager, said she had none. I asked how do I get help, she said "I can't" then she hung up on me.
National floors direct charged us 5500 for 3 rooms of laminate (fake hardwood). They rescheduled three times, into the next week, and I said that was unacceptable. The installer said he would come to finish the next day (which was Thursday) then they said "no it'll be Friday" then "no it would be Monday"! The floors look ok but they make a lot of damage to the walls and drywall! And they denied it!!! I sent them pics as proof and they did not even compensate us!!! I will never ever use them again nor recommend them to anyone!!!
Factual basis uncertain
Between September 2008 to the end of 2009, My company installed and performed repairs for NFD. By the way, the president of NFD, if he is still there is Aaron. Their carpet is a very low-grade product, we would not install carpet for them. The hardwood in most cases is an Armstrong product, and the laminate is very low grade. There was a lot if issues with the sales people promising the world even though the job was not possible to install correctly. Laminate in a basement or in a kitchen should not be installed due to higher than normal moisture which will cause issues down the road. We did many repairs which we were never paid for.
Unlike my company and a couple of others, NFD hires low-grade installers with little to know experience. We have installed high-grade flooring products in million dollar homes including stairs. I know that I am jumping around but the bottom line is, NFD holds their installers hostage with what they owe them with bogus excuses and all their products are sub-standard or seconds. After 15 months and them owing me over $24,000 for escrow being held in case a repair was needed of which we never had a complaint on our workmanship and repairs we performed, I would suggest never doing business with NFD, EVER.
I had my basement studio apartment floors replaced in January 6, 2015. They were approved by a representative who came out and inspected the room. I believe in May, I started feeling the floor start to move when I walked on certain areas. I am not in the room very often and as summer approached, I realized that the floor had buckled badly in two different areas and it was dangerous to walk on it, since it was causing me to trip. I turned on the heat to take out any excess moisture and the Sun shines in on two East and South facing sliders, so it gets lots of sunshine most of the day. I called National Floors Direct in June and was told to send photographs, which I emailed to them. They finally sent out a representative on July 24. By this time the floor was buckling in about 6 different areas.
I never heard back from them so I called again on Sept.1, Sept. 4 and then on Sept. 5 I was told that there was nothing they could do about it. I was told to install AC or buy a dehumidifier and that would take care of all the buckling in the floor. I was told that the level of moisture in the room was too high and I asked why they had been approved it then and she said that it had been approved in January and this was Sept. I was furious to say the least. I called them at least 7 times during this time period. I did buy a dehumidifier on Sept. 5, which I have been running 24 hours a day (at great expense) and the floor is better but not totally flat in the original two areas that buckled first. I do not believe this is a legitimate way of doing business and I will never recommend this company to anyone. In hindsight I wish I had read some of the other reviews before I bought from them as I'm sure I would not have used them. I hope this is helpful to others.
I called National Floors to get an estimate on 2 rooms of carpet. The salesmen came and had no idea what he was doing, he said his office did not give him an information. After he measured the rooms he gave me a ballpark estimate and said he had to call his office and could get me a better price, so he called. I signed the contract and gave them a 200.00 deposit and they said I have 3 business days to cancel. They called today to set appointment and told me they needed cash or bank check and that is on the contract. It is on the contract but I did not see it right away.
So I called to cancel the order within my three business days and they told me I will not get my deposit back because they said Saturday is a business day and I would have to cancel earlier. They came out on Wednesday 9-2-15 and I canceled on Tue 9-8-15 as Monday was labor day. So Tuesday 9-3 would be the first day, Friday 9-4 would be the 2nd day, then Saturday and Sunday, then Monday was 9-7 labor day and canceled on 9-8 the third business day, but no refund will be given. DO NOT HIRE THEM, THEY ARE A BUNCH OF CROOKS.
I contracted this company for a floor and to carpet the stairs. They insisted on a bank check BEFORE installation. The rep was not knowledgeable but we needed the job done fast. I was very apprehensive to give money upfront. The floor was installed without quarter rounds which was promised and the carpet people NEVER showed up. They had my money and I had no carpet. Need I say more. I tried to stop payment on the check but was not successful.
One of the worst company I have dealt with. The sales rep ** came and provided me the quote to put hardwood for upstairs and stairs. We both came to an agreement and signed the contract. Since the stairs' hardwood would be late, he said he will split into two contract. The first team came and put the upstairs and did not put the landing of stairs. The second team came a week later and said they don't have the material for landing. I spoke with customer service and they said, "It should be done as part of first contract."
Now the worst part, the second work technician has broken my stair spindle and left the house without intimating me. After 5 minutes, I did not see the guy working and searched the house and found he left. When I call customer service, they say they can't do spindles, post or rails of the stairs, which was never told to me. And they say, "The agreement specifies only we will do hardwood steps and riser and we won't do spindles, post or rails." They force me to sign the agreement that they won't do spindles, post or rails or they won't start the job.
They removed the carpet on stair step and it has nails. The technician left like that and it is unsafe to walk that step. After telling multiple times that I have kids and how can they leave such unsafe condition, the national floor customer service lady ** does not seem to get it. I would not advice to go with this company. They are not fit to do the job. They are very unprofessional. After that also if you want to sign up, please do so in your risk.
I'm only giving them one star because the rating system doesn't allow for giving zero or negative stars. Don't touch these guys with a 20 ft pole; they're terrible. It took three schedulings to get these guys to drop off an area rug, not a carpet installation, just a rug and some padding. I waited at home all day during the first appointment and no one showed up.
I began calling their customer service at the tail end of the 9 am-12 pm appointment window. However, customer service was unable to contact the installers (curious). By 5 pm I was able to find out that these guys were supposedly on a job in the Bronx, NY when they were supposed to be dropping off my rug in New Jersey. If you believe the story, they scheduled two jobs for the same time in two different states. The second appointment was rescheduled by NFD due to a scheduling conflict and they showed up at 3:00 pm for the 3rd appointment which was scheduled for 9-12. Save your money and your sanity and stay away from NFD.
My husband and I, without checking out this company, BEWARE, hired NFD to install laminate in our kitchen that we were redoing. Their EXPERT came in, saw our totally empty (no cabinets, appliances, etc.) kitchen and measured the floor. We picked out the floor and they said they would be back to install. Although NFD boasts install within 24 hours, that did not happen. Their EXPERT certified Armstrong flooring installers came without the right padding and molding. They had to go to Home Depot to get it. They installed the floor and left. I swear it wasn't the floor I picked out but in all fairness my husband did sign off on it. Subsequently we finished our kitchen with cabinets and appliances.
A week after, the floor started to make cracking noises like a loose shoelace hitting the floor every time we walked on it. Called NFD and spoke with the rudest "customer service" agent I've ever dealt with. After telling her about the problem, we were told "procedure" was to send in our concerns/complaints in writing complete with pictures and they would review it.
After two weeks we called back dealing with the same unprofessional rudeness to be told our claim was denied. (Thanks for the follow up to let us know) because we didn't send a picture. "How do we send a picture of noise?" we asked. "Procedure" requires a picture. We resent our complaint in writing complete with a picture of our floor making noise and waited another 3 weeks.
Again we reached out to NFD, again met with impatience and rudeness and defensiveness. When we asked to speak with a supervisor we were always told she WAS the supervisor (Paula) and that we could go no further than her. After telling her AGAIN about the problem, start to finish, she LOUDLY told us "You can't install cabinets over laminate floor." Okey dokey, then I guess your company will have to come fix the problem since your EXPERTS starting with the salesman who measured and the certified installers who installed never mentioned that to us, mere ignorant consumers when it comes to floor installation, hence our call and hiring of NFD, the flooring EXPERTS, wouldn't know you can't install cabinets on laminate.
After many rude calls and weeks later, another expert came out and saw that it indeed was not installed properly and another appt. was made to reinstall. Another salesman came out, telling us the flooring on our floor had been discontinued (the same month we had it installed, August), (btw it is now Jan. and here we still are dealing with the rudeness of NFD) and that it was a shame we paid for the flooring under our cabinets since it shouldn't have been put there in the first place. We picked out another floor agreeing to pay a small up charge.
Again we were on the phone and yes, now we too were getting a little rude with rude Paula who after my husband told her we should get some compensation for the flooring we paid for under our cabinets because we should never have been charged for something we didn't need, told him no refunds. I spoke with her the following week and she gave in, forfeiting the up charge.. Now mind you this has been going on for FOUR months, filing complaints, making daily phone calls, going on the internet and telling anyone who would listen about the perils of doing business with NFD and paying for flooring (under the cabinets) we didn't even need..
FINALLY we get a little professionalism. WHOA!!! Wait a minute.. the installers came, reinstalled our floor, gave me a bill with a ZERO BALANCE DUE which I signed and the following week we get a call from NFD asking when we were going to pay the up charge due. Wait, what??? When I told them the whole story and about the receipt I have IN HAND I was told, "Oh, that was a mistake."
The reason I am back on to complain is because we have been advised to file a complaint with the Attorney General, which we are, so we called NFD this morning and asked the woman who answered without identifying ourselves if she could give us the address of their corporate headquarters. She asked if we could please hold, a few seconds later a rude (must be a pre-requisite character flaw needed in order to get a job there) man got on the phone and said, “Mr. **, when are you going to pay what you owe us?” "If you would just give me the address I called for that would be appreciated."
After a few minutes of Mr. Rude evading my husband’s request, my husband said "If you aren't going to give me the address I'm asking you for, this conversation is over,” to which Mr. Rude said fine.... NO he never gave my husband any address. My husband just tried again and the women who just answered said the ONLY address she has is in Avon. Certified letter being sent to that address today.
The floor we ended up with is beautiful, although, if Paula hadn't given in on the up charge we would have AGAIN been paying for flooring under our cabinets as they used the same measurements they took the first time and this time, they didn't even put the flooring they would have been charging us for under the cabinets. Still, the hassle, unprofessionalism, threats, "going to put you into collections" and rudeness are NOT worth the outcome of our kitchen.
National Floors Direct Company Profile