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National Floors Direct

National Floors Direct
Overall Satisfaction Rating 4.53/5
  • 5 stars
    261
  • 4 stars
    19
  • 3 stars
    6
  • 2 stars
    2
  • 1 stars
    23
Based on 311 ratings submitted in the last year

National Floors Direct provides high-quality flooring to suit your specific needs. It offers floor options including laminate, vinyl, carpet and hardwood, as well as next-day installation and financing options.

BOTTOM LINE

Many customers find that National Floors Direct meets their needs and budget. However, if you’re looking for a specific type or brand of flooring, this company might not offer what you want.

PROS

  • Financing options
  • Next-day installation
  • Wide product selection

CONS

  • Might not carry certain brands
  • Can be pricey

Top National Floors Direct Reviews We Found

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Rated with 5 stars
Verified Reviewer Verified Buyer

I had an awesome experience with National Floors Direct from the sales person all the way through the installation team… The work was completed beautifully and professionally... I will definitely recommend and use National Floors Direct for any future projects…

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Rated with 5 stars
Verified Reviewer Verified Buyer

National Floors Direct did an amazing job. The staff is great from start to finish. The salesman helped me decide on what was best with no pressures. The installation team arrived just on time and did an awesome job. I am very pleased.

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What is National Floors Direct?

National Floors Direct is a direct-to-consumer flooring and carpeting company. It specializes in retailing top industry brands and offers next-day installation services. It also provides free in-home shopping consultations for potential customers and other no-charge services with each order, such as furniture moving and measuring.

How does National Floors Direct work?

You can order your flooring or carpeting from National Floors Direct’s website or over the phone. This process includes free services such as:

  • Premium padding
  • Furniture moving
  • Standard stair work
  • Measuring and layout

National Floors Direct also offers free in-home shopping consultations, where a representative comes to your home with various flooring and carpeting options — this can give you a good idea of how your flooring or carpet selections will look in your home once installed.

National Floors Direct prices

Prices for National Floors Direct’s products and services vary widely based on individual needs and product choices. The company does offer several promotions, such as a $333 deal that includes name-brand carpet, next-day installation and padding for one room.

Additionally, National Floors Direct offers financing options (e.g., one year of no-interest payments) to help offset the initial cost of flooring.

National Floors Direct FAQ

Who owns National Floors Direct?
National Floors Direct was founded in 2005 by the Rosenberg family. The company is still owned and operated by the family today.
Where is National Floors Direct located?
National Floors Direct is headquartered in Avon, Massachusetts. It has several locations around the U.S.
Does National Floors Direct remove old flooring?
Yes. National Floors Direct will remove your old flooring during the installation process. It also assists with moving furniture and taking measurements.
What types of flooring does National Floors Direct offer?
National Floors Direct offers a wide variety of flooring and carpeting options, including vinyl, laminate, hardwood and commercial carpet.

Is National Floors Direct good?

If you’re looking for brand-name flooring or carpeting at an affordable price, National Floors Direct is likely to have what you need. Its customers enjoy next-day installation and financing options; however, though the company offers a wide variety of floor brands and types, it might not be the best fit if you’re looking for a specific flooring or carpeting option.

National Floors Direct Reviews

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1 featured review
How do I know I can trust these reviews about National Floors Direct?
How do I know I can trust these reviews about National Floors Direct?
  • 2,889,731 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 19, 2020

Our experience with National Floors Direct was extremely positive. The Sales specialist we worked with was very knowledgeable and helped secure us a great deal on our flooring install. We installed ~1900 sq feet of luxury vinyl plank (redoing our entire first floor) and thought for sure that the install would take several days to complete. Our installers arrived when they said they would (on the day of install, within the window we were given) and went right to work on install. Much to our surprise, they ended up completing the entire install within one day (they worked ‪from 8:30 AM - 7:00 PM‬ after asking if it was okay to work past 5:00 PM). Our installers also went above and beyond to ensure a quality installation, moving our major appliances and toilet and cutting in under door frames/moldings in order to put flooring down underneath for a clean, polished look.

We had removed our first floor baseboards prior to the install (as that wasn’t included in our purchase order) and avoided having to have the team install quarter-round necessary space to cover the space that is required to be left for expansion. The simple act of removing and replacing our baseboards gave us the extra polished, upscale look that we were driving towards. I can’t say enough good things about our team of installers. They were really fantastic.

After reading some negative reviews, I have to admit that we were a bit concerned about how our install would turn out but we went ahead with the installation, read the terms of our contract (complying with our obligations as the purchaser), and did whatever we could to ensure a smooth install. I’m so glad that I wasn’t scared off by the negative reviews because our floors came out great, we got a fantastic price, and it was all done in one day. We will absolutely use National Floors Direct again when we end up replacing our second floor carpeting. Huge thank you to our installers (if they are reading this)! I received a gift card for my time in posting this honest review, though given the money we spent, if we weren’t absolutely thrilled with how our floors came out, no gift card could persuade me to post a positive review.

5 people found this review helpful

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 27, 2020

    I would definitely recommend National Floors direct. A section of the carpet in my living room got wrecked when my A/C was leaking during a heatwave and I was unaware. I didn't think I could really afford new flooring rather than getting new carpet, but I decided to get 3 different estimates for laminate hardwood anyway b/c I never wanted carpet to begin with when I bought my townhouse. I got estimates from a contractor, NFD, and Empire Today which their 'final' estimates to me were within $27 of each other (neither company knew what the other had quoted). I said no thanks to all 3 b/c the price was too high...

    Fast forward to 24 hours later when NFD e-mailed me a revised quote offering to rip out my old carpet, for the laminate hardwood itself I'd picked out, and installation for 60% less than the quote they'd given me the day before!! I jumped on this deal and I'm so glad I did! The installers came on the day they were supposed to and worked their butts off doing a great job installing my beautiful new floor. NFD will be the 1st company I call when I'm able to afford to do the rest of the floors in my home at some point in the future! I should also mention that my parents had NFD do the hardwood flooring in their entire home 3 years ago and were very happy with them as well. (Please excuse how ugly the unmatching furniture is in my living room in these photos. It will be replaced to match my new floors and rugs!)

    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 3, 2020

    I received a gift card for my time in posting this honest review. The installation of my new carpet from National Floors Direct is complete. The whole process took less than 2 1/2 weeks from my Free In-Home Estimate request, to the completed installation. When I requested my Free In Home Estimate, I was called within 5 minutes, and an appointment was made for the following day for the measure and quote.

    David ** came to my home, brought samples, told me about the various styles of carpet, measured my room and gave me a quote. He even worked with me to bring the price down, which was much appreciated. Prior to the installation, I received an email alerting me, that I would be getting a phone call from the installers to finalize the details. That call came the next morning, and we went over what was included with the service and the final amount owed. Not only do they take up and remove the old carpet, but they will move most furniture, which was a real plus. The day of the install, I was called by 8am giving me my installation window. The installers arrived, were courteous and got to work. Before they left, they vacuumed up any stray pieces, and had me look over their work. The carpet is everything I hoped it would be. Just a note, they do not take credit cards.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 11, 2020

    Last Wednesday, I had my kitchen floors changed from tile to hardwood. Initially when the salesperson came to my home, I was having him price out carpets for my family room. We got to talking and I had already mentioned when I made the appointment that I might be interested in hardwood. My salesperson thoroughly gave me an education on the different options I had to get the look I was after. He explained how to clean the floor, the different types of material and what would be his best recommendation on what fit my needs best. My salesperson was very knowledgeable and patient with me as I had a difficult time deciding which color to choose.

    I scheduled the install for two weeks after our initial meeting. I was notified every step of the way as to when the installers would arrive and that they would call me that morning to give me an estimate on time. The installers that did my floor were two brothers. They were friendly and personable. Because of the pandemic, I had been home and saw the entire process of the job being done. They took their time, were respectful of the noise since I was working in the next room and were just all around very professional. The job was done in a timely manner and they cleaned everything up that they had to move in order to complete the job. I was then called a few days later to see how my service and install went and I couldn't be happier. My floors look amazing. The entire process was seamless. I will definitely use NFD again.

    Denise

    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 22, 2020

    Our experience was really great. The sales rep Armando came out to our house. Was extremely knowledgeable about the product and helped us make a decision based on what we were looking to do for the future of our condo. We were looking to rent it out so we wanted something very durable but also in our price range. He was so great about giving advice on the flooring, what type should go where, and how to get the best value by mixing different types across our house to fit it into our budget. He did this even during the COVID-19 pandemic and we were just so grateful for that level of support and kindness during this time.

    There was a miscommunication with the install date on Tuesday and the installers showed up earlier than expected. They were really amazing about waiting and helping us with our confusion. They were able to get in and install the carpet extremely quickly and professionally. They even gave us their thoughts on what we were doing and seemed concerned we didn't have a plan but once we explained it they were happy with what we did. It was really encouraging and I was so glad we chose National Floors Direct over some of the competition we got quotes from. I received a gift card for my time in posting this honest review which was an even better bonus.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 19, 2021

    I can't say enough about my experience with National Floors Direct. It was wonderful from beginning to end. I was able to get an appointment right away with an associate who was prompt, professional and didn't try to sell me something I didn't need. She was extremely patient with me as well. I needed an install asap due to a furniture delivery and they worked with me to get the old rug out and the new rug installed (with clean up) all before 9 am when the bed got delivered. Everything was seamless and I was always kept up to date with what was going on and when. I received a gift card for my time in posting this honest review but honestly I would have written it without one. I would highly recommend NFD to anyone looking for new flooring or carpet. I'll definitely have them back to my house in the future.

    Be the first one to find this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: Feb. 19, 2021

    Updated on 02/26/2021: Still no contact from a manager after two requests. I did however receive an automated email offering to give me a $25.00 gift card for giving them a good review. Apparently they buy their good reviews by incentivizing people to write them. The email very specifically saying that if your review is negative that you don’t get the gift card.

    Original Review: Recently purchased carpet and flooring for a rental property in Trumbull CT. The sales rep was fantastic and very knowledgeable about their products and installation. He beat a price that we had received from another flooring company and set up the installation. The initial installation of the carpet went off without a hitch. However the floor installation that was scheduled for a week later did not. I had paid someone to be at the property the day of the installation which happened to be the day of a snowstorm. That morning I received an email saying that I had an installation scheduled for that day but no timeframe so I called customer service and spoke to a very rude woman who basically told me that someone would be there and she couldn't tell me when. We waited until about 11 am and then I called again.

    This time the person I spoke to said that she couldn't confirm anything about the appointment but would have the supervisor call me. Well he finally called me at 1:30 in the afternoon to tell me that he had just gotten to work and that no one was coming that day. He scheduled the installation for the following Saturday but offered no apology.

    PS: I had already been at work for 7 1/2 hours and the person waiting at the house had been there since 7:30 am, wasn't too hard to get in if you cared to. The following Saturday I once again had someone at the house at 7:30 am based on the email I received that morning with an arrival timeframe of 7:30-12. At 9:45 am I received a call from a woman at their office saying that they would not be able to come that day because the truck broke down. At that point I asked to speak to a manager about this and she very rudely told me that their contract states that they have 90 days to do the install and the truck breaking down was out of their control.

    I have since called twice asking to speak with a manager and have been assured that someone would call me back. Guess what 2+ weeks have gone by and no phone call. While the installation is very nice I would not use them again as I do not feel valued as a customer. They had my money so they really don't care if I am satisfied or not.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 18, 2021

    I received a gift card for my time in posting this honest review. We selected National Floors to carpet our stairs that lead from first floor to second floor. Overall, the experience was positive, the intake call was easy and the appointment to have a salesperson come look at the job was made the next day. The salesperson was knowledgeable and brought samples for us to look at so we could make the right selection for our space. There was a 1 week wait for the carpet to be received, then they did the install. The installers were also very knowledgeable and professional, they gave me the option of standard vs California style stair wrapping. The job took about 2 hours total and the only downside is that we had to remind one of the installers to please wear their face mask, and the cleanup could have been a little improved.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 16, 2021

    I love my new basement carpet! National Floors Direct was so easy to work with. What I loved the most (besides how great my basement is now!) is that they bring the samples to you! During the time of COVID it is very hard to get out in public as I have high risk family members. The sales person and installers all took precautions and in the end I didn't have to wait until this pandemic is over!

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 15, 2021

    We have a wonderful experience with National Floors Direct. The installer was prompt and very pleasant to work with. He worked very hard all day. The floor looked beautiful when he finished. He cleaned up all the debris and the floor looked great. We were very happy with the product and the installation experience.

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    National Floors Direct Company Information

    Company Name:
    National Floors Direct
    Address:
    40 Robbie Rd
    City:
    Avon
    State/Province:
    MA
    Postal Code:
    02322
    Country:
    United States
    Phone:
    800-400-FLOOR
    Website:
    www.nationalfloorsdirect.com