National Floors Direct

National Floors Direct

 4.7/5 (240 reviews)
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National Floors Direct

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Overall Rating4.7 out of 5
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About National Floors Direct

National Floors Direct provides high-quality flooring to suit your specific needs. It offers floor options including laminate, vinyl, carpet and hardwood, as well as next-day installation and financing options.

Top National Floors Direct Reviews


I had an awesome experience with National Floors Direct from the sales person all the way through the installation team… The work was completed beautifully and professionally... I...

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National Floors Direct did an amazing job. The staff is great from start to finish. The salesman helped me decide on what was best with no pressures. The installation team arrived...

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What is National Floors Direct?

National Floors Direct is a direct-to-consumer flooring and carpeting company. It specializes in retailing top industry brands and offers next-day installation services. It also provides free in-home shopping consultations for potential customers and other no-charge services with each order, such as furniture moving and measuring.

How does National Floors Direct work?

You can order your flooring or carpeting from National Floors Direct’s website or over the phone. This process includes free services such as:

  • Premium padding
  • Furniture moving
  • Standard stair work
  • Measuring and layout

National Floors Direct also offers free in-home shopping consultations, where a representative comes to your home with various flooring and carpeting options — this can give you a good idea of how your flooring or carpet selections will look in your home once installed.

National Floors Direct prices

Prices for National Floors Direct’s products and services vary widely based on individual needs and product choices. The company does offer several promotions, such as a $333 deal that includes name-brand carpet, next-day installation and padding for one room.

Additionally, National Floors Direct offers financing options (e.g., one year of no-interest payments) to help offset the initial cost of flooring.

National Floors Direct FAQ

Who owns National Floors Direct?

National Floors Direct was founded in 2005 by the Rosenberg family. The company is still owned and operated by the family today.

Where is National Floors Direct located?

National Floors Direct is headquartered in Avon, Massachusetts. It has several locations around the U.S.

Does National Floors Direct remove old flooring?

Yes. National Floors Direct will remove your old flooring during the installation process. It also assists with moving furniture and taking measurements.

What types of flooring does National Floors Direct offer?

National Floors Direct offers a wide variety of flooring and carpeting options, including vinyl, laminate, hardwood and commercial carpet.

Is National Floors Direct good?

If you’re looking for brand-name flooring or carpeting at an affordable price, National Floors Direct is likely to have what you need. Its customers enjoy next-day installation and financing options; however, though the company offers a wide variety of floor brands and types, it might not be the best fit if you’re looking for a specific flooring or carpeting option.

National Floors Direct Reviews

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Page 1 Reviews 0 - 5
Verified Reviewer Verified Buyer
Original review: Sept. 7, 2022

First I have to say Im receiving a $25 gift card for this review. Doesn't matter. If I wasn't completely happy with the carpet job I wouldn't give a good rating if they gave me the carpet for free. That said it was a pleasurable experience right from the start. The sales rep was really nice guy. No hard sale by any means which puts me right at ease. I have too much traffic to buy a less expensive carpet so we chose a higher end one. The communication was good with one hiccup. I didn't receive an email the day before for a more narrow arrival window. No big deal for me, I'm home all day. I called and got someone right away who straightened it out. The arrival window was 4 hours. A bit wide for me but again no big deal.

Once the crew was here they got right to work tearing the old carpet and underlayment up, scraping and sweeping the mess away and installing. I saw the older guy in the crew stroking the carpet to check the lie of the fibers to make sure the seam area was unnoticed (It is undetectable). When finished they made sure I was happy with the install. They left no evidence that they had been there except for a nice new carpet. I would recommend NFD to anyone looking for a good product and service at an affordable price.

5 people found this review helpful

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    Verified Reviewer Verified Buyer
    Original review: Aug. 18, 2022

    My Experience with National Floors Direct was positive from the Beginning. The sales associate (David) that did the in-home estimate was very pleasant and extremely knowledgeable. He measured, discussed our options, provided samples and worked with us to ensure we were comfortable with the offering and even helped us negotiate the price.

    Everything thereafter went exactly as he explained, the install date was set, there were reminders and calls to ensure we were ready for the install date. The install team emailed their arrival timeframe and sure enough showed up on time. They were extremely pleasant and did an AMAZING job... which I honestly did not think could be done in 1 day... but they did it, they only had to return the next day to finalize the baseboards.

    They cleaned up after themselves did a walkhrough with us before asking us to sign off on the job. I am very happy with the results and I will most certainly recommend National Floors Direct to anyone that needs floors done. I received a gift card for my time in posting this honest review, which I would have done anyway, but it was great to get.


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    Verified Reviewer Verified Buyer
    Original review: Aug. 8, 2022

    I had been wanting to have the carpet pulled up and floors laid down in my basement for quite some time. I finally decided to do something about it and called three floor companies to vet them and see which best fit my needs. As soon as the National Floors Direct representative answered my call, I felt valued and appreciated, all I was doing was setting up a consultation but the representative was polished, professional and responsive. I scheduled a next day consultation with ease and waited for things to begin. The field agent was very responsive and communicative, arrived on time, was knowledgeable and thorough. I appreciated his telling me the history of the company and where the products were manufactured, it certainly helped put my mind at ease.

    The flooring selection was wonderful and I got really excited about the lifetime warranty on the floors and the favorable finance rate. There was no question that I had found my flooring company. Installation was scheduled for a few days out and on the big day, the workers came on time, set up shop professionally and were very communicative. Install took about 6-8 hours and was done efficiently and professionally. The finished product was amazing and I could not believe the transformation of my basement. I am very happy I went with National Floors Direct and while I did receive a gift card for posting my honest review of their product, please believe that my satisfaction and praise would be the same otherwise.

    3 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: June 24, 2022

    I saw a commercial for National Floors Direct many time, but it wasn't until I tried the large commercial Home Repair Stores for estimates that I decided to call NFD. From the first call to the courteous Representative/Scheduler, they set my appointment and checked in with me up to the day before my estimator came out. The estimator came and did a thorough measurement, followed by a short video of NFD and the service and carpet options they provide. My estimator brought in quite a large selection of carpet styles to choose from. He called his Manager to ensure the carpet that we chose was in stock and to help us also get an additional discount. The estimator was excellent and I will request him again when we do additional carpeting in the near future.

    The installers showed up exactly on time and called an hour prior to arrival to let me know they would be there on time. They came in and went over the project before starting and verified the carpet was what my wife and I had chosen. They immediately started the removal of the old carpet, tacking strips and padding. They completed the installation within the estimated time of four hours and made sure I was happy with the install and clean-up before leaving. I would highly recommend NFD and as mentioned previously, plan in using them again soon!

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    Verified Reviewer Verified Buyer
    Original review: June 11, 2022

    I was very pleased with carpet installation and professionalism of the National Floors Direct organization. The carpet is of fine quality and I appreciated the support provided by Customer Service Associate (CSR) Raynelle as well as the Installer Associate Dwain. I appreciated that Dwain contacted me 40 minutes before his arrival to provide me preparation time before his install (5/27/22). I was also able to call and speak with CSR Raynelle to review NFD payment policy (where the process is that clients pay the installer prior to the install) for some additional questions prior to the install. She answered all my questions regarding NFD payment policies and indicated that she would call me the next day (5/28/22) just to see if I had any concerns with the install or any related questions.

    She was very understanding, calming, and informative about NFD's commitment to ensure that I am satisfied with the work as well as the overall process. I would also like to add that Dwain did an excellent job on the install. He was diligent and detailed in answering my questions regarding the process. The quality of his install of carpet was excellent. Great job!

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    Verified Reviewer Verified Buyer
    Original review: June 8, 2023

    Very professional installers! They were extremely knowledgeable! They discovered the materials were short from miscalculations from the initial salesman which ended up having to postpone the job for 6 days. Installers did an excellent job. They explained and asked questions when needed. Overall great job! Love my new floors.

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    Verified Reviewer Verified Buyer
    Original review: June 7, 2023

    I was amazed at how beautiful my floor came out. I was so used to having wall-to-wall carpeting and never thought I could love flooring in a living room. The salesperson was knowledgeable and extremely helpful in guiding me to make the right choice. The installation people were phenomenal. They were detail oriented and clean. I could never have imagined a better experience.

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    Verified Reviewer Verified Buyer
    Original review: June 7, 2023

    We were in desperate need of new carpet for our girls bedrooms. My parents had new carpet recently installed by National Floors Direct and referred us to Edgar. He came out and provided samples and a quote. What surprised us is that it was installed within a week! The installation crew arrived earlier than expected and immediately got to work. They were done within a couple of hours and left our home clean and took all of the trash with them! We will and already have recommended National Floors Direct to our friends! I received a gift card for my time in posting this honest review.

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    Verified Reviewer Verified Buyer
    Original review: June 7, 2023

    I had 3 rugs installed by National Floors Direct. The quality of the rugs are excellent and the prices beat all other estimates I received. The installers were prompt, efficient, and cleaned up quietly and quickly. They took care moving my furniture and took doors off my closets to complete the rug installation.

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    Verified Reviewer
    Original review: June 3, 2023

    Beware: We're hiring a lawyer to deal with this! Be cautious of the sales tactics employed by this company. They lack a willingness to work with customers, even repeat ones, and their approach can resemble that of a shady used car salesman, which greatly varies depending on your negotiation skills. Our personal experience with them is so unbelievable that it may sound fabricated, but we are stating factual evidence against this money-driven and unethical company.

    Let's begin with the so-called "free estimate." When the salesman arrives, their sole focus will be on promoting the luxury vinyl because of its exorbitant markup for the company. They will present you with an outrageously high estimate, but don't be fooled. When you counter their offer, they will promptly contact their boss and shower you with a multitude of discounts in an attempt to pressure you into signing the contract that very night. However, we strongly advise against doing so. By purchasing the materials yourself and finding a reputable contractor through platforms like Angi, you can secure better pricing.

    Another trick they employ is offering a rushed order, again by engaging in the whole "let me call my manager" routine. Beware, though, as accepting this option forfeits your ability to cancel the order or make any changes to it. So, please refrain from rushing into such a decision. In case you do decide to proceed with them, negotiate for lower figures, and you will be astounded by the inflated amounts they manage to extract from individuals uncomfortable with negotiation.

    During our sales meeting, we explicitly informed the company, known as NFD, about the presence of tile beneath the carpeted areas and floating hardwood in the sections where we wanted new flooring installed. The salesman assured us that NFD would come in, remove the rug (which NFD had installed years earlier) and the floating floor, properly dispose of them, and lay the new floor seamlessly in just one day (a point they emphasize). However, this turned out to be far from the truth. The tile we had was found to contain asbestos, and in the carpeted area, someone from NFD had irresponsibly nailed into it. Removing the tack strip would have posed a significant risk, requiring the tile's removal before proceeding with the new floor installation.

    Unfortunately, because we had already signed the contract, we were unable to cancel the order and take the time to strategize and plan accordingly. Consequently, the installer partially removed our floor, leaving it in disarray, and it was only after their departure that the manager called us, leaving us bewildered and unable to discuss alternative options with the installer. Eventually, we were forced to spend an additional $5000.00 to have the tile removed and undertake the task of ripping up the flooring ourselves, initiating the installation process once again.

    When the installers arrived to carry out the job, we noticed that the invoice indicated "COD" (cash on delivery). They refused to commence work until we provided them with cash or a check. However, we had financed the order, which led to another frustrating encounter with the company. After numerous phone calls and the installers nearly leaving, we managed to get through to someone who acknowledged our financing arrangement. They instructed us to locate the installers and hand them our phone so they could confirm the message. Eventually, the installers began working on the floor. It is worth mentioning that the installers, who were outsourced by NFD, were excellent. This worked in our favor since their quality of workmanship did not reflect the values of NFD.

    Upon reviewing our contract, we noticed that NFD was charging us roughly $5200.00 for labor, encompassing the removal and disposal of our old floor, as well as the installation of the new one. We contacted them to explain that due to their salesperson's failure to listen attentively or inspect the flooring we wanted a credit on our bill as we did most of the labor ourselves. We would have been very happy with $2000 or even $1500 but what was offered was $150. We then escalated and asked for a fair resolution, the follow up was a $200 credit. It's honestly insulting.

    We are now talking with a lawyer that is amazed at how NFD is handling this. It's a shame that we have to go this route. If anyone at NFD is reading this, check your notes, I will gladly change this review after a fair resolution but if not, we will have to go the legal route as well as a Help Me Hank route. This is crazy to me as we are a repeat customer, NFD tacked into the tile beforehand, didn't look into it when we tried to show them and were just interested in getting us in contract.

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    National Floors Direct Company Information

    Company Name:
    National Floors Direct
    40 Robbie Rd
    Postal Code:
    United States