National Floors Direct Reviews

This flooring company scams you. I paid in full before work was done (their policy). They ripped up my entire rug and then told me I need concrete to even floor out. They wanted an additional 2400.00. Which is outrageous, they would not work anything out with me. I was told this is it or nothing.

From the beginning my experience with National Floors was a positive one. The appointment was very easy to make and the agent was very helpful in getting a date and time that worked. The salesperson, Cliff **, arrived on time and was very knowledgeable about the LVP I was interested in. He was very helpful in picking out the right color for my kitchen. An acceptable cost was reached and the appointment was set up for installation in the near future. National Floors called several times to make sure the installation was on track. The installers arrived on time and immediately began to put in my new floor. The installation was done in record time. Each of the installers were very professional and helpful during this job. The finished floor exceeded my expectations and I would recommend National Floors to my friends and family. Thanks for a job well done.

Our experience having our floors installed with National Floors was excellent. Malcolm was prompt and pleasant during the home visit and estimate, even our dog liked him. The installation itself was easily scheduled, at a convenient time for us. The installers were prompt and efficient. They not only tore out the old floor, but took all the garbage with them and other than some wood dust the place was perfect. The floor itself is amazing. After looking at a gross old carpet for a year, having beautiful hardwood is like living in a new house. I even started doing yoga in the mornings because it's so nice to be on. The only negative aspect was that there were about half a dozen smalls chips in the wall paint from where tools were used to install the final pieces. These can be repaired, but maybe should be avoided in the future.

Gail and I decided to have a replacement carpet installed in our bedroom, I started at the big box stores but found that one wanted us to pay for an estimate, and the other did not have qualified staff to work with. I turned to the internet and found National Floors Direct (NFD). I contacted NFD online and requested an estimate. NFD responded the next day, and we agreed to a time for an estimate.

National Floors Direct was by far the most professional group to work with. The installers were polite and professional and went above and beyond in their work. The salesman was honest and polite. Can’t wait to get more floors done!

They agreed that the furniture move is included in the contract while signing. But once they came in for installation they started demanding extra money. However after a while we agreed to pay the amount but we did not have cash and we mentioned that we would pay it by the time they finish the installation. But the customer care kept us calling every 10 mins demanding the money. They threatened us to pay the money by 30 mins or they will stop the work. It was the worst customer contact we ever had, we paid the entire installation amount and they threatened to stop the work for 100$. The website also mentions a free furniture move. Do not trust the company. I have never seen any customer care yelling at customers.

We have been working with National Floors Direct since 2010 when we bought our first home. Eight years and five different flooring projects later, we have never been disappointed with the product (both carpet and hardwood) or installation. We've had the pleasure of working with Pierre for (almost) all of these projects and I have to say the experience would not be the same without him. He is someone who we enjoy working with and completely trust when making a major decision for our home. Another thing about National Floors Direct that we really like is the quality of installation. We've had different installers for every project and every single one of them has been exceptional. These installers take pride in their work and it shows.

I will be using Floors Direct to finish my whole house in the near future. The floors came out absolutely amazing. They were exactly as I wanted them. The installers did a great job leveling the floor before laying the wood. I’ve had quest come over and ask who did them. I highly recommend floors direct. They are super easy to keep clean and I’m very happy with the outcome.

carefully. They worked hard and quickly and cleaned up after so it was a pleasure to have my new carpet without having to do any heavy lifting. The quality, price and service from NFD were all outstanding. I would use them again in a heartbeat.

We recently finished our basement. We were looking for someone to install a rug in our basement. We called National Floors Direct and set up an appointment very quickly. They had lots of options for us to choose from. We had our basement rug installed within two weeks and installation was quick and efficient. The rug is high-quality. We are happy we went with National Floors Direct. The rug is high-quality and functional. Thank you National Floors Direct.

We had the best experience with National Floors Direct! We would recommend them with flying colors! Our floors came out absolutely beautiful and we are soooo happy! From A to Z, National Floors Direct was awesome to work with! The floors were installed in one day... The installers were very professional... We absolutely LOVE our floors and highly recommend National Floors Direct!

My experience with National Floors Direct was excellent. Pierre who came to do the measuring and show me samples was very polite and knowledgeable. The guys who came to install where on time and very professional. The price was also very reasonable. The quality of the carpet is very good. Overall my experience was great. I would highly recommend National Floors Direct. Both for their professionalism and politeness.

We had a great experience with National Floors Direct! Appointment setup was very easy through the website. The salesperson came out to our house quickly and right on schedule. Many great options for carpet in all types of spaces. We appreciated the knowledge and info that the salesperson brought to the discussion. Install went great - crew came on time, worked fast and did a great job. The new carpet transformed a space that we haven't used for 12 years, and have now been in that room constantly since then. Thank you very much, we found it very easy to work with your company.

I ordered carpet for my home. Everything's going well. Then I had an emergency in my family and had to reschedule. That's a no no with this company. I was afraid I would have to cancel because I couldn't afford the extra cancellation fees. But the lady in customer service was very kind and helpful to me! She waived the fees and allowed me to reschedule my appointment. Everything was smooth sailing from there on. The installers came a little early for our appointment which was great. They were very professional and hard working. These guys should be given medals for the hard work they do. The only downside is they did not have a vacuum to take up the loose carpet after install. But I would HIGHLY recommend this company to family and friends.

Do not use them! They are very polite right up until after your flooring is installed and when you call to have it corrected, they try to talk over and belittle you. Samantha is horrible. I wish I read the reviews prior. And they only accept cash or cashier's check. That should have been a red flag. How is this company still in business!?

Our experience with National Floors Direct was exceptional from start to finish. We were in a tight schedule for installation, having just moved into a new home, furniture to be delivered within a matter of days. Our Sales Representative (Freddy), came to our home within 48 hours, was able to find us the type of Berber and padding we were looking for, in the color family we wanted, at a highly competitive price for a large family room which fit our install schedule requirements. He was on time for his appointment, very friendly, courteous and professional throughout the process.

It was a pleasure to have had National Floors Direct install my wood laminate floor. From the initial visit with the salesperson, we were treated in a very professional manner. We were not pressured to buy from this company, but were shown the advantages in purchasing from National Floors. All our questions were answered and we were confident that we were getting a good price.

Our experience with National Floors Direct was a positive one. The service/installation of carpet was done the same week we signed. Also, we were shown samples and was given pricing on the spot. I like that we were not pressured into buying. The day of install went great. Not only that the installers worked fast. They were also polite and professional. I would recommend this company.

National Flooring Direct is one of the most helpful carpet companies I have dealt with. This company was in and out of my house within 30 minutes, very fast. Everyone I talked to about my carpet installation was very friendly. This company was able to rip up my old carpet. I like how his company was cash only. I was able to call and have someone come to my house the next day. The whole process took about one week. This company had my carpet available. I will recommend this company to friends and family.

Our experience with National Floors Direct was fantastic! Brian ** was so friendly and knowledgeable about your company and products. He was quick, came with all the samples to show us, and helped choose the best selection for our basement. He talked with my 4 year old and made a great connection with us. Everything was easy from all the questions we had being answered to communicating with Brian about our needs. The call center was friendly and answered our questions as well! The delivery men were fast and friendly and the installation was a breeze! We will use National Floors Direct again in the future and will recommend as well. Thanks for a great experience and beautiful carpet!!

The salesman who came out to do the initial consultation was very understanding of what exactly we were looking for in our 3 bedrooms. Scheduling with him was very easy at the time of consultation as we were able to pick our own date of install. When the crew arrived to install the carpet they were two hours early and they did an amazing job. They vacuumed and cleaned up all their scraps when they were done and made sure that I was completely satisfied with the service before they left. I will be using National Floors Direct again and would recommend them to family and friends.

I had a great experience overall with National Floors Direct. Getting a quote was hassle free and quick. I was able to schedule my carpet installation after the Representative took measurements of the room and went over products and options with me. They were also able to price match me at an affordable rate. On the day of the installation, they came in and got the job done efficiently. The results were great and I am very pleased with my new carpet. I would recommend and use National Floors Direct for any upcoming projects. My entire experience was professional, fast and easy.

My experience was very positive. The salesperson came on time and was helpful. Installation day the guys came on time and were very polite. They did a wonderful job and the process was very quick. They left things in good shape when done. The only thing I'd ask is that the crew have a t-shirt or badge from the company to verify they are your guys. They did have the paperwork with them, so I knew, but it would have been nice to have them be able to be identified by sight. All in all, I would definitely use you again.

The team from National Floors Direct were wonderful! I am very happy with the cost, schedule, and installation process. The shipment of my flooring was delayed, but National Floors Direct worked with me to correct the delay as fast as possible! The team walked me through the process for the day, double checked on everything before beginning the installation, and cleaned up after. Super polite, and very conscious of other workers in the property at the same time. The floors were a very close match to the hardwood floors that were already in place. From my initial walkthrough through installation, I felt taken care of. Thank you to National Floors Direct for helping make my home a little more "mine"!

Tom from National Floors Direct came out to my new house to give my wife and I an estimate. He was very personable and had a great deal of knowledge. The company gave us a fair estimate, and also explained that they price match! We picked a carpet, and 10 days later it was installed and looks great! We had the same carpet installed in 3 bedrooms, a hallway, and staircase - it was done in about 5 hours or so. I would definitely recommend!

Very professional, great worker. I'm satisfied with their work. I will use them again. They gave us the best price, we are glad we decided to go with them. We save over 5000$ using National Floors Direct. We are satisfied and we didn’t regret using them.

I had learned about National Floors Direct from a friend and he stated that it was the best experience he has ever had and told me I should contact them because I was in the market for getting all my bedrooms done with new carpets. I went to their website and filled out the free in home estimate and someone had called me with 20 minutes to set up my free estimate. Within two days I had someone at my house with tons of sample flooring. He measured all three bedrooms with walk-in closets and the upstairs hallway. He came back down and we picked a carpet that I really like and it was also pet friendly (stains, hair, etc) and gave me the price to complete the entire job! The price he gave me was excellent and was under my budget that I had set in my mind. I had asked him if I needed to clear out the rooms and he stated that the guys installing it can move stuff around. Needless to say I got a lot of the stuff out of the rooms except beds and burrows.

The 2 installers who came were early which I appreciated. They were also incredibly nice, knowledgeable and just a pleasure. They worked quickly, diligently and cleaned everything up. They even installed my new trim which I provided. That was the ONLY good part of working with National Floors Direct. They have a policy of not accepting credit card. I found this odd for a large company and the sales rep explained that they have been scammed by many customers. This was enough for me and I signed over my $600 deposit. Well, I quickly found out that they do not accept credit cards so that the customer has no recourse when things go wrong.

I called National Floors Direct after seeing a commercial on TV. I was pleasantly surprised at the wonderful service I received. They not only matched the quote I had seen from another company, but were able to give an additional discount so I paid less than the quote I received from the other company. I was kept up to date on my order. I got a follow-up the night before to confirm. The installer also called within my window to update when they would be there. The installers were professional and did a great job installing the carpet. I even got a follow-up call to ensure that I was happy. I had a great experience from start to finish.

We had such a great experience using National Floors Direct to put carpet in our bedrooms. We were contacted within 24 hours after inquiring about their services to set up a time for a free in home estimation and they worked around our schedule. When the guy came to do the estimate he was very polite and professional. He helped us pick out the best carpet for our expanding family. They did a great job with reminding you of your install date and time. When the carpet was installed they did a great job. They moved all of our furniture, and put everything back when they were done. They even vacuumed up afterward to make sure it was clean before they left. They did an amazing job and made sure we were happy before they even left. My husband and I are so happy with our new carpets! We would recommend National Floors Direct to all our friends and family!

Carpeted stairs - Very professional right from the gentleman who showed up to give estimate. He was also helpful with suggestions of rug type and color. Installation team communication was professional and they were prompt. The quality of their work is perfect. They treated my small job with respect.

We had a good experience with National Floors Direct. The sales guy was informative, professional and helpful in selecting the right carpeting for our needs. The office staff and installers were also professional and helpful. The end result being a new, clean carpeting for our home at a fair price.

Also when they put the flooring inside the closet they did not screw the door in right or they stripped the screws because the door came off the hinges and ripped the tapping alongside the door. I called after the week was up and I was told to buy a humidifier... That should remedy the problem, if not there was nothing they could do. I was told the issue with the closet is not their responsibility. The girl was rude and could care less about my issues.

Never ever use National Floor Direct. Please share this so people don’t get ripped off. I had them out to give me a quote for all of my floors in my house. My first quote was 13,000.00 dollars for 1100 sq ft. By the time he left it was down to 6800.00. I got another quote today for 5600.00. The salesman wanted me to call his company and lie to them and tell them I had to cancel my appointment and then he could reschedule and give me a better price. I told him I would not lie for him that my integrity and honesty was more important than saving a few dollars. Then he told, "Ok I will call them and tell them you were not home and they will try and call you just don’t answer your phone."

My experience with National Floors Direct was very positive. I had shopped around at various local vendors before I called National Floors Direct. I was able to have them come out to the house within 48 hours. They showed me various samples and we were able to choose one that is "pet soil" resistant. The salesman was courteous and professional. I was glad that I had previously shopped around with the competition, so that I could take advantage of the "today only pricing." National Floors Direct was 1/3 less than other companies with whom I compared prices. They called to confirm the installation time for a Saturday. Their installers arrived on time, moved our furniture and completed the installation within 90 minutes. I was not home, but my husband said they were friendly and fast. My carpet is only three days old, but so far I am very satisfied.

National Floors Direct was quick to schedule an appointment. The salesman arrived on time as scheduled. He seemed very knowledgeable and provided samples of different levels based on my preferences. He was able to price a better quality carpet at the price I got from another company that was a lesser quality. The salesman was even able to provide the quote the same day. I needed the carpet installed fairly quickly and they were able to make that happen. The installer showed up as scheduled. He worked non-stop all day to complete the job. He was friendly and informative. Our carpet looks GREAT! Thank you National Floors Direct!

Thank you so much for a job well done! I wouldn't be happier with the service and would recommended to friends and families to use your services. My babies room carpet is amazing and laid out so perfectly plus the stairway's carpet is tremendous. Thank you once again. :)

We had a great experience with National Floors Direct! It was very important for us to fit the cost of hardwood floors into our budget, and National Floors Direct did just that. They beat the prices of competitors, which was very appealing. They offered good financing options, as well. The installation was scheduled quickly, and worked into our timeframe. The installers arrived on time, and did a quality job. We had our whole second floor done, and the project only took two days! Very happy with the product, installation, and service.

So I am doing a major kitchen renovation, we are doing most of it ourselves but my husband saw commercial so we decided to at least find out a price. We are using a variety of different stores to find products and so far they have all been great. So here we go... Guy comes over, he is a manager, stays at house for a little over an hour and we agreed on a price. He also said they would do the saddles because it was two rooms. I give him down payment and the rest has to be certified check paid in full before they even come in door. Remember I said TWO rooms which was written down on contract. Ok, so we have done major renovations before and we were very specific about what had to be done.

This is the worst company to deal with. I've dealt with many companies and use to work in customer service and this company are a bunch of scam artists with no integrity. I signed a contract for hardwood floors and it specifically states everything I signed in the contract and that I have concrete floors and it was going to be nailed in with plywood according to my sales rep when we signed and when they came to the house the day of install they wouldn't do it because they said it can't be done.

NEVER EVER USE THIS COMPANY... THEY BIND YOU INTO AN ILLEGAL CONTRACT WHERE YOU CANNOT CANCEL!!! The salesman sat in my living room and specially picked out a date far enough ahead of time for us to be able to cancel. The contract read “10 days” from contract date. We picked the 11th day. A day after signing we called back to cancel since we found a company with better color options. However they would not allow us to cancel our order all of a sudden saying it needed to be 10 “business days”.

Please beware. Bruce the sales guy will talk the talk. Scam artist. Showed one carpet and send 2 different shades of carpet. When called to speak to customer service person, Samantha kept hanging up. DO NOT USE THEM. Pay a little more. Use someone else. Contact says the installer will remove the furnitures. The installer asked for extra $$. Called customer service and Ms. Samantha who doesn't know how to treat the customer decided she will call back. Never got a call back. Cheap carpet was installed and asked for full payment before they nailed down everything. I was asked to send pictures of the two shades of carpet. So I did. They have insisted it is the same color. Installer and Samantha called me the paying customer a nightmare. It was like blackmailing. Never someone from customer service hangs up on people. National Direct is scam.

I almost never write reviews. I believe strongly that we want to help our neighbor thrive in business, but I also believe that we want to warn others so that they don't make the same mistakes. I have no problem with this company's products, but their service is awful. We scheduled installation almost two weeks after the purchase. This company simply failed to show up. Since I had to miss work to get the installation done, I simply asked for the price to be lowered. They refused.

If having your carpets and floors installed by shady migrant workers in rental vans are your thing, call National Floors Direct. If arguing with customer service, who by all means seems always ready to battle, call National Floors Direct. If being threatened to pay before the work is complete by the same shady migrant workers before the work is done only to have them drive off when you're not looking, call National Floors Direct. If having them tell you "well it shows on our system your carpet has been installed" when in fact it hasn't. But that's what their shady migrant workers told them cause they don't speak English. Call National Floors Direct... Honestly after reading most of these reviews or the ** reviews on other pages and you still use them, you get what you deserve. Btw, a five star rating gets you a Amazon gift card...

Unhappy Customer in CT: Services paid and not rendered -- NFD Avon MA & Astoria NY. 6/9/18 Visit NFD sales rep - (pushy) deposit for kitchen floor only. 7/20/18 Installation Date. 7/21/18 6:30 am 64 pictures taken of installation issues and non-completion of floor. 8/11/18 appointment for them assess floors and fix what they are able to -- no calls no show, 2 calls made to NFD installation department unsuccessful run around 1 call to NFD installation department to tell me at 4 pm that they are not coming. An ENTIRE day wasted. 8/18/18 - (today) appointment for the team leader and his crew to be here at my door at 9 am to work... No show changed by dispatch to 4-5 pm. They will call 1/2 before -- I have a baby shower to attend! This is unacceptable (I am going above & beyond on my part to make arrangements to leave & return this baby shower).

They installed a carpet and there was rip and I showed them a picture and they decided it was rip caused by me when it was not but why do they advertise that the carpet is guaranteed for life. I called the customer service. They put on hold and told me they would call later on in the day, they never did. I did this 5 times and no one ever called me back. The manager named Cliff told me it was felony to dispute a charge, I guess I'll be going to jail.

NATIONAL FLOORS DIRECT BEWARE!!! I had a kitchen floor put in a week and a half ago, the installers were great, however after they left I found a small section of the border that was missed. I called them the next day with the issue and only today did I get a call telling me that because I signed the release form for the installers to leave, I CANNOT HAVE THEM BACK TO FIX THE ISSUE. They were great with Customer Service up to the Install, but now that I have an issue, I cannot have this resolved.

I thought I was buying solid wood flooring, but was misrepresented. It is fall-a-particle board. Installation was faulty, nothing is flat, plumb, or square. I am reporting this company to the Attorney General in Massachusetts. DO NOT DO BUSINESS WITH NATIONAL FLOORS DIRECT.

My experience with National Floors Direct was for the most part very positive. I was very upfront with the sales representative that came to the appointment in what I wanted and he was pretty no nonsense and seemed to have a lot of confidence in the company that he was representing. I was pleasantly surprised regarding the price that was quoted, which was middle of the road in terms of competitors in the area. The only two slight concerns I had was that the sales representative was not able to show me samples of the padding that would go under the carpeting. He vaguely mentioned some moisture lock protection when I asked if the padding would have that protection. However upon seeing the padding on the day of installation it did not look like the samples of moisture protection padding I had seen from competitors.

We had an install for 8/3 that was cancelled at 10:30 in the morning. We rescheduled for 8/6 and 1 person came to install tackless carpet in our dining room, hallway and up and down stairs. Although he did install the carpet we did not know there were staples put in as this was not in the paperwork. We cannot walk barefoot on this carpet as we now have staples sticking out. I called National Floors Direct and someone from customer service said we now need to take a hammer and hammer down the staples. We are both in our sixties, have health issues and were never told this would need to be done as the carpet is tackless. I have called for two days, been kept on hold and although they have my # no one has called back. We paid $2500 for a carpet we now cannot walk on.

The service was great and professional. There were two guys that moved furniture, installed carpet and put my furniture back within two hours. I received a phone call at least 20 minutes before arrival which gave me time to pack up my puppy up to go to the dog sitter. One guy arrived to access the work they needed to do and returned with the other man to do the work. They played their music as they showed all signs that they enjoy what they do. They packed up their stuff cleaned up and discarded the leftovers. The work was done to my satisfaction. I would recommend the company to a friend. Looking forward to the installation of my hardwood floors. I expect the service to be the same.

My experience with National Floors Direct was very satisfactory in each stage. It begun when I used the very customer oriented database to schedule a time for their professional estimator to visit our home at a time convenient for my wife and I. The estimator came within the scheduled time frame and was very helpful with the decision making process. He had a wide variety of choices for us to view and gave great opinions as to what would work well in the space we were working on. He then setup a time for the installation only three days away, and on a Saturday which was most ideal for us as we both were working during the week.

Love the floor. Excellent work from the estimate to the finished product. The workers were nice and very professional. Even fixed the damage under the floor and took the time to talk to me and sent pics of the damage.

Our experience with National Floors Direct: We were very happy with our choice to use Nationals Floors Direct to replace the low grade carpets that were previously installed in our new house. I was amazed at how quickly we were able to make an appointment. It also suited our schedule and the representative was knowledgeable and a joy to work with. She was able to explain our options well to us and explained the process of payment and installation with clarity.

Overall our National Floors Direct experience was good. Our sales person, Troy, was fantastic. Very responsive and knowledgeable about the products. He made great recommendations on what was going to work for it lives with small children and pets, but still budget friendly. Installation was not as smooth. The van apparently broke down the morning of our installation (which I had to take work off for.) They rescheduled for 3 days later.

Called National Floors Direct for new carpet for my fireplace room. I needed fast service because we were selling the house. They responded quickly and professionally, and I had my new carpet installed within days of my phone call and at a very reasonable price!! I would recommend them to everyone!!

On Saturday, the carpet installers did actually show up to complete the carpet on the floating stairs. Although I had explicitly asked for and was assured by you, for a phone call one half hour ahead of their arrival, that did not occur. This is possibly because neither of the installers spoke any English. Fortunately my daughter was at the house waiting for them when they arrived. They completed the job and it appeared that they did a decent job.

I'm guessing people that use National Floors Direct (NFD) and don't have any issues or problems might very well be happy with this company. However, let me tell you what happens when things DON'T go as expected. Met with sales person in my home and selected my carpet for one bedroom in a second home. Filled out all types of forms - and was told my the sales person to call him at any time if I have any questions or need anything. My installation was scheduled for 7/31. The day of the installation I had to phone them in the morning as nobody called to confirm my "window" for the installation. I was told my installation was between 3:00-6:00PM. I arrived the home at 1:00 just in case they might arrive early. By 5:30 no word from NFD and no installers.

We decided to use National Floors Direct for our carpet needs because of the price and quality of carpet. Our salesman was on time and was knowledgeable on our flooring needs. He was accommodating in regards to our needs. Scheduling the install was easy and we received confirmation as promised. The day of install our installers arrived within the projected timeframe. Our installers were professional, used caution in moving our furniture and worked efficiently. They cleaned up nicely and we are very pleased with the final project. The carpet is exactly what we wanted and we would highly recommend this business for your flooring needs.

We had a great experience with NFD. Not only were they friendly and courteous, but they also beat out our other quote by 2k! The sales rep was knowledgeable and had lots of samples for us to look at. He was able to answer all of our questions and gave us honest answers about what he thought would be best for our needs, since we have kids and pets. The installation staff were very professional as well. The quality of the flooring and carpeting exceeded our expectations. Overall we had a great experience. We’ll definitely use them again and recommend to our family and friends.

The entire process was smooth. Communication flows well, I received constant notification on Appointment. I received appointment confirmations ahead of time. The company has a lot of product. Selecting the right product was easy. The person that came to do the measurement was helpful. The carpets were of great quality. We selected one that matches the colors of the house. Employees were nice and willing to help. Overall it was a great experience.

From my initial phone call to inquire to the salesman showing up as promised ON TIME. He was polite and knowledgeable. Very helpful with samples. Didn't waste my time. I ordered and it was delivered and installed within 4 days of my order. Wonderful, fast, and very beautiful. Couldn't be happier.

As a previous customer of National Floors Direct 10 years ago. I was curious to see if their service was as good as last time. We shopped other national brands first, however the sales team of national floors direct were hands down the best. They arrived on time, didn't push any specific product to meet their own sales goal. Simply asked questions to make sure they understood our needs and offered suggestions on colors to match. Install occurred within one week. Even the installation crew worked diligently for two days to make sure our floors looked great. We are very happy with our decision to use National Floors direct again. We are even more satisfied with our new floors!

I had my floors redone by NFD this past weekend. I was very pleased with the company that came out to do my floors, the customer service I received, and the salesman that came to my house in the beginning. I was going to go with Empire Floors but decided against it because they were not honest with me. NFD was honest and attentive and gave me exactly what I asked for. My floors look great and I was happy with the price match I received. I will be recommending them to others in the future.

A representative came to my home on July with samples of flooring to provide an estimate. The samples that are shown are not the product that the installers show up with. I could only assume they provide you with a quote and then try to find the cheapest flooring closest to your choice. The flooring was as thin as cardboard and per the installer, they would have to be installed without underlayment. I called customer service and the person who answered was rude and a racist. He told me I was illiterate and that I could not read. I want nothing to do with NFD ever again and was told that my $750 deposit is forfeited and that I would be sued for the remainder of the quote.

On July 9 2018 my husband David and I had Thomas ** from National Floors Direct in our home to give us an estimate on flooring for a great room that is being built onto our home. We had tentatively set a date of August 4th for installation to be done. Mr. ** stated if the addition wasn’t going to be ready for the floor to call National Floors Direct 72 hours prior to installation to avoid the restocking fee and reschedule. Our contractor told us on 7/29/2018 that we are behind because of rain delays. I called National Floors Direct to reschedule on 7/29 at 1:02 pm from my phone number that National Floors Direct has on file to reschedule for the weekend of August 17th, during conversation the rep stated that they could install on the 18th.

National Floors Direct installed new laminate flooring in 2/3 of my house. The crew was on time and very professional. They answered all my questions. At the end of the day, all areas were cleaned, even though they were returning the next day. All furniture was placed back exactly as I wanted it. Thank you!

I reached out to National Floors Direct for my new carpet because I have dealt with your company in the past and I was very satisfied with my experience. The two young men that completed my installation on 6/9 were very courteous and professional. They shook my hand when they greeted me in front of my house. They asked me to confirm that they had the correct carpet. They moved the furniture without damaging anything, which I really appreciate. They removed my old carpet and padding and installed the new carpeting within two hours! They cleaned up everything and vacuumed a small amount of dirt that was tracked in from outside. They worked very hard and I am very impressed with the great job they did. I am very happy with my new carpet and I will not hesitate to use National Floors Direct in the future.

Hi National Floors Direct, Sharon and I wanted to let you know how happy we are with our new carpeting. The whole experience has been great. From our initial call to the salesman coming to our house and the installers. Everyone has been great and we were constantly updated on the process. We especially liked how fast the new carpeting came in and how easy it was to work with our schedules to get the new carpeting installed. We love the color and all the samples that we had to choose from. The carpeting is very comfortable and everyone who has seen it loves it!

From the very beginning to the end our experience with National Floors Direct was hassle free and very professional. From the first phone to set up the appointment to our salesman to our installer everything-was handled perfect. We are extremely happy with our overall experience and our new floor.

Excellent experience with professional people. Did the job on time with extreme professionalism and pleasant attitudes. Cleanup was done in no time. They were here and gone within the specified timetable. I would recommend this company to anyone looking to replace flooring.

I called on 7/19/18 to inquire about their services and I needed to get back to them as I had another appointment. Today is 8/4/18 and they have called me no less than 45 times since my initial call. Today I answered and asked for a supervisor and spoke to Jeff. I told his calls were harassing and excessive and they needed to stop. His response to me was “you should have answered your phone.” He was rude, dismissive and condescending and disrespectful. I would NEVER use or recommend this company. This company needs to stop harassing people.

I had a great experience with National Floors Direct! It was so easy! I requested an appointment online, and got a quick call back to set up the appointment. The home visit started on time. The salesman brought several tiers of product for me to choose from and quoted me prices for each level. They were very flexible with the install date to accommodate my painting and furniture delivery. The installation crew were on time, quick, and did a beautiful job. I will definitely be calling to redo more flooring in my home!

So I had ordered my floors late June. They were supposed to be installed July 10, I received a phone call day before they were due to be put in saying the floor I order was on back order and they couldn’t do them until the 17, fine. Then the 26 I received another call saying they couldn’t do them until August 1, I needed to be in my apartment by then- discount? No. Pick a new floor, yes. The guy came in with ONE sample which would have not looked good in my place came back with a shade lighter again, not looked good. I picked a new floor set to be installed the following Thursday. The installers were awesome but when I asked for some compensation due to my inconvenience I got a world of stuff. Customer service sucks, installers are great.

I had a really good experience with National Floors Direct. I had a unique situation where I was going to need a large amount of flooring installed next day, and some additional flooring installed at a later date. The sales guy (Gil) was very polite and friendly. He gave me his honest opinion of what would work in the different rooms. I was able to get a carpet in the color family I wanted installed next day. The installation crew was very polite, and tidied up before they left. The carpets are holding up well and my 1 year seems to love how soft they are as he rolls around all over them. I would recommend working with national floors direct especially if you need a quick install.

I just want to say as a returning customer, I couldn't be happier dealing with National Floors Direct. From the free in home quote which ended in a very reasonable price. They work with you and make it affordable and in your budget. The installers showed up right on time and worked right through, very hard I must add. We had real hardwood installed and the quality and options were top notch. They came out absolutely beautiful and I'm in love with the results. For fast affordable flooring I would highly recommend them. I plan to use them for all my future floor needs and have recommended them to our family and friends. Thanks again for another wonderful job at our home!

We have had a great experience using National Floors Direct. We were on a time crunch to get the floors done before having company at the house. The salesperson was at the house the day after calling. We needed a specific hardwood to match existing flooring and the salesperson found what we needed. It was arranged to have the floors installed within 10 days. The installers were very prompt and worked all day to complete the job. They did a great job removing the old floor and laying the new floor. They left the house very clean. We will be happy to use National Floors Direct in the future when we need flooring.

I had a wonderful of experience with my new carpet and National Floor Directs. The sales man was wonderful and gave us a great price. The scheduling process was easy. The workers who should up were respectful and hardworking. They were here most of the day doing the whole upstairs, and answered and questions I had. My only complaint is that they carpeted over a vent and someone has to come back out to cut a hole. Overall I was very happy, and would recommend National floors direct!

National Floors has been very easy and great to work with. I scheduled an appointment with a rep who was very friendly. We did have a little mix up for our appointment which was on a Saturday and apparently was scheduled with someone who was not on the schedule for that day. Our appointment was cancelled due to this but then a rep called back within 10-15 minutes and said another in Home consultant would be able to assist us.

I recently had laminate flooring placed in my condo. The process from beginning to end was very seamless. I placed a phone call and made an appointment and the representative came to my house. He measured my entire first floor, Living Room, Dining Room and Kitchen and showed me the different types and styles of laminate flooring. We discussed a previous quote that I had gotten from another company and he assured me that National Floors Direct would beat the price, which they did. I made the purchase and the appointment to have it installed. I was pleasantly surprised that my appliances can furniture would be moved by the contractors, which helped a lot. The job was done in one day, just as advertised. My floors look beautiful and the job transformed the first floor of my house. I would recommend National Floors Direct to anyone and I will definitely place another order when the time comes.

I placed in order for carpet installation on June 27th 2018 (order #**). We weren't completely satisfied with the carpet selections but wanted to lock in the price and was told by our salesman that he would text pictures of other options when he stops by the warehouse tomorrow. The salesman stopped responding to me so I decided to cancel my order within the 3 business days. I thoroughly read through the contract that states I have the right to cancel within 3 business days starting with the next day. The contract also states to refer to the cancellation policy for more information.

Please compare this review with others. NOTE: IF MY ISSUES ARE WORKED OUT TO OUR MUTUAL SATISFACTION. I WILL UPDATE THIS REVIEW. There are similarities of problematic issues with other reviewers. At first I was very happy with my experience with Bruce the salesman. However, five days before installation, I tried to have Bruce get back to me with regards to a product question. He never got back to me and not until three days before installation was I told by customer service how I could find the answer to my product question. At that time, I requested a change of installation date because of a family emergency with my 90 year old mother. They refused to make any changes stating they would have to charge me a $250 restocking fee because it was not 72 hr notice but 48 hr notice. Of course this was contrary to the actual three day notice required. Three days before installation on a Friday is Wednesday.

From the salesperson to the installers everyone was professional, caring, kind and diligent about their job - it was an extreme pleasure to work with all and will work with them again. I am most pleased with everyone and everything. Thank you.

National Floors exceeded my expectations. Bill from sales was on time with the review and estimate. He came prepared with multiple samples and even had carpeting since we are doing a stair runner. Your installers sold me. Edwardo and team were phenomenal! These two gentlemen worked their butts off completing 4 bedrooms, hallway and 6 closets in the time estimated. The first day Edwardo even asked, "Will you be sleeping upstairs or down," and re-assembled the bed for my wife and I. Attention to detail is shown around the great cuts near stairwell. Each day they left the area clean, no sharps left exposed as we have 2 little kids who also slept upstairs. When we can financially afford to do our downstairs hallway and kitchen floors I would like these two installers to do it. I’ve since recommended National Floors to my family.

We had a bathroom flood our family room and needed a carpet installed ASAP. National Floors Direct was the first call I made and were extremely accommodating to our circumstance and were able to come to our house the next day to show us samples to get the process moving since we had exposed floor with small children. They were able to change some appointments around and came to the house the next morning. The salesman, Cliff, who came to our house was very knowledgeable about the different types of flooring and what would be the best material for the room we were doing. He knew we were in a hurry and made calls directly to the warehouse to see which products would be able to install immediately.

National Floors Direct did an awesome job at my Restaurant. As a commercial business I was worried that they would be in over their head. They came in way under price compared to the other estimate I got. They showed up on time and were very professional. I had to have a crew on hand to move all of the furniture out of the building and I was worried that they wouldn’t show or would show up too late in the day to finish (we are closed Mondays so we needed it done in one day). They gave us a window of 9 am to noon. And they showed at exactly 9 am!! They were done by 1:30 pm.

This is our second time using National Floors Direct. Our sales guy was able to come to our house after work at a time that was convenient for my wife and I. He had enough samples to allow us plenty of choices for our new flooring. We were able to select an installation date that coincided with a furniture delivery the following day. The installers were there on time and went to work immediately. They did a complete cleaning after the old flooring came up and once again after they left. The new carpet looks (and feels) great. I would definitely use NFD again.

Floors were not like samples at all. I could deal with that but installers... 2 guys that did not speak English... not a big deal but absolutely no ability with finishing... quarter. Round not consistent... cut ends evident where they should have done corners. You get what you pay for... won't make this mistake again... at 6000.00 it was a costly one.

National Floors Direct and their sales rep were very professional and easy to deal with. They gave us a good quote to replace existing carpeting in bedroom with hardwood flooring. They showed up on date agreed upon, did a great job and took all carpeting and trash from job with them. I would recommend them to a friend!

We recently purchased our vinyl flooring, as well as the installation from this company (April 20th), which we believed was esteemed. However after approximately two weeks later (May 4) when we came to the house, we noticed bubbles in the floor. There are several areas where the vinyl flooring was bubbling up and it created lumps throughout the floor. A few lumps were noticed by the closet when you first enter the house. Additionally there is a huge lump going from one wall to another directly in the middle of the first floor and another big one about 6 feet from the first one. We were highly displeased that the floor was already lumping up two weeks after installation. My husband spoke to the Customer Service department and they advised us to email pictures as well as a written summary to via email. We proceeded to do that and did not hear back from anyone.

National Floors Direct was professional and easy to work with. A time was scheduled for my free estimate within minutes after completing the interest form. They were able to accommodate a time for the free quote within a few days. Installation was done on the day I requested. I was given a time frame and they completed the process in a timely manner. Everyone was professional and polite from beginning to end. I would definitely use National Floors Direct in the future and recommend them to family and friends. Thank you for your service!

From start to finish was a great experience. Brian, who did the estimate, was very friendly and helpful. The men that came to do the job were very efficient and accommodating when I had questions. National Floors remained in contact through the whole job. Scheduling was easy and also accommodating.

I had a laminate floor installed 8 months ago. Some of the seams are very noticeable and I felt they were not as flat as some of the planks. They informed me that I only had 3 months to contact them after day of install. When I asked for a representative to please come out and check, they told me I have to install a dehumidifier or air conditioner. Which I have both. Also, the molding they installed was pieced in three places for a 4 foot length. They also covered part of a switch plate with molding, that I cannot change. So, they do not warranty their product or installation. I just feel that I paid a lot of money for low quality product. I suggest you do your homework. They will tell you anything before the contract is signed!

The experience with National Floors Direct was awesome! The representative who came to our home to measure/give us a quote was professional and very helpful. He went over our options and concerns. At no time was he pushy, unlike your competitors to make a deal. Even worked with his manager to get us an outstanding deal on some terrific carpeting. The phone representative was fantastic. Called us to remind us of the installation date and asked if we had any questions.

After seeing a commercial to TV for National Floors Direct, I called to schedule a consultation. My sales consultant, John, arrived at my house right on time. John showed all of the flooring options and pointed us in the right direction. After measuring our floor, John quickly came up with a quote. The quote was higher than what we wanted to pay, but NFD was able to adjust pricing to make it work for us. The installation was scheduled for 10 days from when we had our consultation. 2 days before installation, we had a confirmation call. The next day we had another confirmation call. The installers showed up to our house on time, and quickly installed the floor. Everything looks perfect and we are happy with the service with received. Thank you!

This is the second time I have used your services. The first time was in Massachusetts a few years ago. You installed a laminate floor in my large living room and it looked great. I just recently purchased a home in New Hampshire that will require various renovations. This was the first project in the kitchen and involved putting in your luxury vinyl planks. The process was seamless.

I ordered carpet for a guest room after pricing some decent carpet with another vendor. The sales rep at National Floors Direct came to my home, which saved me time and he was able to outbid the other vendor with a NAME BRAND carpet, which saved me money. Even though the room was small, I was surprised that they sent only one installer. He did such a great job! I never even heard him come downstairs with the old carpet or up with the new. He left no mess in the transfer. The installer was efficient and did an excellent job. He even vacuumed after he was done and took the mattress and box-spring I left in the hallway and put it back on the bed frame. I will definitely use National Floors Direct again! Their pricing and service are excellent.

I highly recommend National Floors Direct for their competitive prices, quick service, remarkably efficient installation, and carpet choices. I was so impressed with their communication, how nicely and professionally they moved my furniture and how nice and clean the rooms were after they installed the carpet. The best part about the entire experience was that my rooms were put back EXACTLY like I had them. Great experience and highly recommend them.

We retained NFD to (a) remove carpeting from 3 bedrooms and a short set of stairs down to hardwood, and (b) to remove and install carpeting in a master bedroom of my family's Ossining, NY residential property. The service date was last Friday, July 6th. Two days prior to service, NFD confirmed accommodations over the telephone that (1) I would leave the entry key in the realtor's lockbox on the front door with the check for payment inside; and (2) within an hour of completion, I would be called to inspect the work and fill out post-installation paperwork.

National Floors Direct was a pleasure doing business with. From the time I sent in an email with my interest it only took minutes for an associate to call me. We were happy to have a salesperson come to our home within days. He helped us choose a floor that matched some of our existing floors. He was very precise with his information and made us feel we had the best offer. The installers arrived on time and were very efficient while working. They worked quickly and were very clean while doing the job. We love our new floors and it has absolutely increased the value of our home. We highly recommend National Floors Direct.

This was my first time using National Floors Direct. I was a little hesitant as I didn't know what to expect. My husband I had just purchased an investment property and needed floors in within 2 weeks due to a pending rental. My husband I met with the salesperson who was extremely helpful. The salesperson was very thorough and explained everything and answered all our questions very pleasantly. We ended up picking a laminate flooring throughout our 1,400 s.f. house over the new higher end vinyl. We both thought their pricing was very reasonable and even though they could do the installation "the next day" it fit our schedule better to have them install the floors on the 2nd day instead. The installers took 1-1/2 days to do the floor which was no surprise and they did a fabulous job. I would not hesitate to use National Floors Direct again for another project or to recommend them to friends and family!

I am posting this review about six weeks after the install. I wanted to see how everything held up before writing the review. Well I had a great experience with National Floors Direct. I had my doubts about using National Floors, but they were very helpful. The salesperson explained everything in detail. So there were no surprises. They came right on time for the install, as a matter of fact came about an hour early. Great job. No complaints. The installers cleaned up after the job was complete. Removed all of the old carpet, were very respectful and they were very hard working, they moved all of the heavy furniture and put it back where it belonged. Carpet is exactly what we wanted and the price was better than some competitors. Will gladly recommend National Floors Direct to anyone.

My husband and I recently had National Floors Direct replace our bedroom carpet and what a great job they did. The price was the best out of the estimates we were given... They were fast and very knowledgeable! They were even great with my two year old wanting to help! I definitely would recommend them!

My husband and I were very satisfied with the work performed on our floors. The price agreed to was honored. The workers showed up on time and stayed until they had completed the work. Our biggest concern was the current squeaking floor problem. The floors were almost creak free when they were done. Not much squeaking and it looked great. I was in a business where customer service was very important. It is nice to see someone who still provides it. Thank you again for the work done here.

From the beginning I should have realized I would have a problem when the salesman demanded 30% down and insisted I have a Bank Check, Money Order or Cash ready for the installer upon arrival. I ordered two rooms of flooring and had a bank check ready on the day of install. They called me three times to confirm my install date and I waited 1.5 hours before they called to cancel and offered me a re-install date two days later. On the new date the installer arrived for one of the two rooms and told me a different installer will be arriving in the afternoon. I had one check so I told them I will pay after the second installer completes the work. This did not please them... They chastised me for trying to cheat them out of payment, they threatened to walk off the job if I didn't pay in advance. I held firm with my offer to pay in full after the last room was installed. The installer walked off the job.

We were encouraged to National Floors Direct on the basis of your excellent TV ads and your high rating with the Better Business Bureau. Our salesman, Brian **, was very thorough and business like. He explained every facet of contract and installation. He discussed some suggestions and recommendations that we thought made a lot of sense.

Thank you so much for a great experience. I called for an appointment on Memorial Day weekend not expecting to actually get one. A representative came out on a Sunday. He was so friendly and knowledgeable. I got a great deal. The carpet was installed within 3 business days. Installation was just as easy and quick. The carpet looks great.

The workers worked tirelessly and did a fantastic job. My sister and I are very happy with our hardwood floors and also with our Berber carpet. The workers, Adriano ** and his co-worker, Samuel, are very hard workers and I highly recommend them. If I need floor work in the future, I would definitely use National Floors Direct. Unfortunately, I did not get the name of the young man who installed our carpet, but he too, worked tirelessly and did a fantastic job.

They worked quickly and without any issue and it was a generally positive experience.

Our National Floors experience was positive from beginning to end. We had 4 different companies come to measure and discuss their products/services, but we ended up choosing National Floors Direct for the overall experience of choosing carpet/hardwood and in conversation with the knowledgeable representative. We had a representative come to our home, measure, and offer us your services on Saturday 6/16/18. Through the thorough explanations of the products and installation, we chose a hardwood and carpet to be installed by NFD. The best part was that we scheduled the installation for 7 days later! We received an automated call telling us 12-4 would be the time, but they showed up at 10 am to start the hardwoods. Then, the carpet installers came a few hours later. All floors were done by 4:30 that afternoon, and we couldn't be happier with the quality and price. Thanks for making our home look stunning!

NFD was without a doubt a great experience. They were easy fast and the room looks great. They took care of all of my needs. I couldn't have been happier with the services from the beginning to the end. The price they gave was better than the competition and when they came to install the carpet they were early and completed the task at a rapid pace. Also they cleaned up after themselves. It was like they weren't even there.

This company is not good. I explained to the salesman John **, I was looking at three quotes for my flooring Job in my home. They were first apt on the same day. John appeared to be nice guy with good personality and showed me several carpets that might do what I needed, he showed me a vinyl flooring product as well. The carpet I chose was thin and very stiff. He told me it would soften up when the padding was under it. The vinyl flooring material I choose was out of stock so I had to decide on another product if I wanted delivery in ten days. The reason I'm telling you this is because they suggest a price comparison guarantee for fifteen percent off and no deal was on until after my three day right to rescind was up. So it was no brainer. I could cancel the deal if I liked the other companies product better. Having not seen it yet I gave the guy two checks for a deposit on the flooring 30% down.

Go anywhere but here for your flooring... From appointments being rescheduled to technicians being late to the job not being finished on time to the bad workmanship... All of it was a bad experience. They came out the middle of May and didn't finish, saying that they ran out of flooring. Took them 2 weeks to come back and the job is still not finished. They knocked my mailbox over with their van, and they broke my glass candle holder in the living room leaving the pieces on a bureau, thinking I wouldn't notice!

It all started with viewing your TV Commercial. That is what prompted us to call for an estimate. Once the salesmen came he was very well versed and offered an Array of choices. I knew within the 1st 15 minutes what flooring & carpet we would choose. Then we booked the job and prepared. The men came on Friday JUNE 8th at 11am and stayed till 8pm (9 hours). Saturday they were back at 9am and finished the job at 3:30 (6&1/2 hours). They did a WONDERFUL Job. Very clean respectful and professional. My neighbors LOVE my new flooring (I live in a gated community in Melville NY) and I believe you will get some business from it. Thanks again National Floors Direct!

National Floors Direct was a great experience from start to finish. The website was easy to navigate and making a FREE appointment was hassle free. I received a call from a customer service representative within minutes and the company worked around my schedule. The contractor who came out and measured the space was super pleasurable and really considered my personal needs. He helped us stay on budget and find a floor that would last. The gentlemen that came out and installed the floor were gentle in our home and even left the room better than they found it! Since the installation we can’t stop walking in the room just to admire what a beautiful job was done. I am so thankful we chose National Floors Direct for this project, they do not disappoint! We will be sure to use them for future projects and spread the word about our positive experience.

We were very pleased with the service. The salesperson was polite and very helpful. He helped us pick out the perfect carpet to prepare our home for sale. The installers worked hard and the carpet looks great. They picked up when they were done and moved the furniture back into position.

I have so far had a terrible experience with National Floors Direct and would urge you to steer clear. After a sales rep came out to measure and prepare a quote, I agreed to hire them to install a runner on my stairs. Installer arrived at 3 PM today (for a 9-12 window for the installation of the runner) and said he was there only to remeasure since he needed to bind the runner, collect money (cash payment only!) for the job, and then return later to install it, up to 10 days later! None of this was explained to me by the sales representative who came to do the initial measure, which was apparently incorrect anyway.

You guys are much easier to deal with ten the other major floor covering company. You deliver what you promised, unlike the competitor who gave me such a hard time. Was kept informed of installation date and time as order progressed. Workers were kind and courteous. Workers were very neat and cleaned everything up after themselves. Although the weather was bad outside, they took care to clean up after themselves with wet shoes. Salesman was very knowledgeable and took his time in allowing me to make my choice of material. Salesman is someone I would look forward to working with again and he explained everything clear and concise. Overall experience with this company was positive from the time I picked up the phone to call you guys until the installers completed their job.

National Floors Direct is a professional, top grade business from start to finish. Christina, our sales person, was smart, professional, and helped guide our decision without pressure. She was a delight to work with. The installers arrived on time and finished in the time frame they gave us. The installers were efficient and clearly communicated what would happen and how they would install the wood floor. They consulted as needed and worked steadily through the morning. National Floors Direct installed a quality wood floor that is durable and beautiful to look at. We selected the Armstrong Franklin Park Red Oak, and what an amazing difference to the layout and structure of this bedroom. We would highly recommend National Floors Direct to our family, friends and anyone looking for high quality flooring sold, delivered, and installed by true professionals.

On my previous experience installing floor on my other apartment was a nightmare. They destroyed the baseboards and made holes on the walls. They even spill coffee on the brand new carpet. I ended paying a person to fix what they destroyed. This time I was a little bit afraid that the same thing happen. But the person that came to do the estimated made me felt more secure to go ahead with the project. The installation was completed on time. The installers were really friendly. Even with the language barrier (I speak English and Spanish, they speak Portuguese) they understand all my requests. I had a wonderful experience using your company. You made my home more beautiful. I start to recommend your company to my friends and family. On my next floor project for sure I will use your services. I'm really happy with the results.

Do not use this company! From the start this was a bad experience, they cancelled on me the first time. Very unreliable, they lie to you, their installer broke my furniture, I called them to report it. They told me send them pics, no one got back to me when I called back. They said they are not responsible. The "supervisor" was nasty and told me she didn't have to help me cause they already "sold" me.

I received excellent price and service, due to a snowstorm they were very accommodating in rescheduling my (carpet) installation. They did a great job, on time, meet, clean and very curious. I would recommend National Floors Direct.

I had the greatest experience ever. Salesperson very professional. On time is a major plus. Answered every question. High quality for great prices. They offer really good deals. The set up was quick. Workers installed my floors in no time. And we’re very polite. Definitely highly recommended.

Very disappointed with the NFD customer service. I am a first time home buyer and felt very pressured by the sales rep that was sent to sell floors to me. Out of pressure I signed a contract and placed a deposit for the floor. I changed my mind and called the next day to cancel the order. The Customer Service Rep told me he would send a cancellation initiation to the order department and that I could only mail a letter requesting a cancellation. The company won't accept fax or email. He told me as long as my letter was postmarked within the three day cancellation period they would honor the cancellation. They received it the day after and refused to cancel the order, threatened to send me to collections and told me they have no record of my phone call to customer service. They were rude and lacked empathy and people skills.

Our experience with National Floors Direct was a very positive experience from beginning to end. The salesman Rich, came out to our house and showed us all the samples of floors and rugs. He was pleasant and knew his stuff! And then when the installer came, he was so quick and efficient. He cleaned up and was friendly. Thank you for doing good business NFD! We would definitely choose your company again in the future!! Also the quality of the rugs were great. They are plush and sturdy. And love the selection of colors!

Overall my dealings with NFD were positive. Starting with the salesman who showed me the samples. He didn't try to sell me on any particular flooring. He was up to date with the different flooring and their pros and cons. The installers showed up on time and were professional. Right from the start they told me what they were going to do and if I had any questions. When they were finished, they cleaned the entire area. Before they left, they showed me the floor and asked if I had any concerns. I would use nfd again for my flooring needs.

I used the online request for a free quote and less than 24 hours received a callback. I was able to schedule an appointment at my convenience. NFD was the third company to come to my house. I was pleased with the NFD sales rep, Jason. He was personable and reviewed options and prices with me. I never felt pressured to make a decision.

National Floors Direct is the worst company. They did a bait and switch with us. When I asked the salesman if formaldehyde was in their product he told me no. When I looked at the box that the installer happened to leave behind I saw a big warning sign that the floor that we had just installed in our home contained formaldehyde and was very bad for people with asthma to be around. I called the company and they basically told us we were stuck with it and that the salesman should not have lied to us. I was not able to make an informed decision about what was installed in my home since I was not told the truth. According to the Attorney General's office they have many complaints about this company. DO NOT BUY FROM THIS COMPANY.

We were very satisfied with our experience. The original salesman who measured and quoted was very clear and knowledgeable. The installer was timely and polite. He worked extremely hard the entire time he was there. The carpet looks great and he cleaned up after the job as well. It was scheduled to rain so he worked quickly to get the carpet cut and inside. I would recommend to others.

I made the unfortunate choice of using National Floors Direct to get hardwood and carpet installed in my new home. NFD works very hard to hide as much of the cost details as they can, so Customer Service can say literally anything to block you from a resolution. Everyone you speak with will have a different answer for you as to what you paid for and how much it costs, what is included and what is extra - completely depending on which answer shuts you down faster. And since the forms they give you apparently don't look anything like the forms they have on their side, you have no paper trail to point to.

National Floors Direct delivered exactly what they promised! My family and I can actually enjoy our new living space. Very convenient service and great communication throughout the process. Friendly and professional staff. They easily accommodated a schedule change when out renovation project fell behind schedule. Installers were efficient. They cleared up all the debris and left my home clean after the install. The entire process was seamless! Thank you National Floors Direct.

The guys did a great job on our floor. The salesman Mike set us up with a reasonable price and didn't make us wait long for our installation date and also he was very friendly. The workers showed up on time and made sure they tightened everything down and made sure the job was done correctly while also taking care of my appliances with care. I am very happy with the service provided.

I recently reached out to National Floors Direct for an estimate to rip out a stained section of carpet and replace with hardwood on my second-floor hallway. A salesperson came to my house within 2 days with some samples and went over the process with me. She then offered me 3 quotes; the cheapest quote if I were to book on the spot. This was the second company I had come to quote for this project, and it was slightly less than the first company and the floor sample matched my existing wood better, in my opinion. So I booked NFD and they scheduled the install for approximately a week later. The installer arrived on time, completed the job satisfactorily, and swept up after himself, as well as removed the old carpeting. The entire process took about a week from start to finish. I’m pleased with the results so far, and hope the flooring lasts a long time to come.

National Floors Direct worked with me to get the best price for my new carpet. They were always on time, professional, and efficient. Install was a dream. They really did a beautiful job. I would highly recommend National Floors Direct.

We had the most amazing experience with National Floors Direct. It was super easy from our great salesman coming to our home at our convenience to having to change our install date. The installers were super. They were on time and cleaned up everything. The carpets were just as we expected! This is our second time using National Floors Direct and we would use them again!

I scheduled an appointment with National Floors Direct through their website on Saturday morning. Within the hour someone called me back to schedule the in-home consultation that afternoon. The process was quick and easy. There was a wide variety of colors and textures to choose from and we placed a deposit right away. An appointment was scheduled for the following Tuesday to have the carpet installed. The installation went well-- two of their employees came in and removed our old carpet, installed the new one, and cleaned up. We are very happy with the new carpeting in our attic. We had the stairs done, leading up to the attic, and the seams are not visible at all. National Floors Direct did a great job and we do hope to use them again for our future flooring needs.

We used National Floors Direct 10 years ago when we had our basement done. It has never worn, no rips or tears. Last month our basement flooded with the terrible rains we had in New England. We called National Floor Direct and they were out the very next day to examine. They then came a couple weeks later and installed our new rug. They were fabulous! My husband had just been in an accident so could not move any furniture or anything. They were right there for him helping in whatever was needed. They were on time, professional and so nice. You would not have known that we had a rug replaced except for the new rug smell!! Would highly recommend them to anyone!! Great job National Floors Direct!!!

We had a great experience with National Floors Direct. Rob was the salesman that came to our home and he was professional and very informative without being pushy. We were thrilled with how quickly our flooring installation could be scheduled, right in time for our holiday party. The product is a great quality, we’ve already received lots of compliments! Mario was our installation professional and could not have been easier to work with. He carefully moved our oven and refrigerator and took the time to sweep everything after he moved them back. We bought new baseboard trim as well as baseboard registers and he even offered to put those up for us. His work was meticulous and he was a gentleman. I would definitely recommend National Floors Direct to friends and family.

We had a previous price quote from a local vendor, not realizing that National Floors Direct would be able to beat that rate! Even before we learned that, we were happy with the time the salesperson spent talking with us about the options, listening to our concerns, as measuring our house. The following week, our installers came two mornings in a row and worked diligently to install our new stair carpeting and plank vinyl floors. They were professional, quick, and neat. Our house looks amazing as brand new.

I was honestly a bit nervous to go with National Floors Direct since I had never dealt with them before. However, the salesman was very knowledgeable and helpful and together, we picked a floor that took my vision and made it into reality. It took less than a week from picking the floor to having it installed, and I did not even have to empty my apartment of furniture. It was easy and very convenient! The floor is absolutely beautiful and was installed perfectly. Just as promised, I received a call with a time window and they arrived right on time. They were friendly, very professional, and worked quickly and expertly with no problems whatsoever. From start to finish, National Floors Direct was definitely the best choice I could have made when choosing a new floor. It has transformed my entire living space and I'm extremely happy!

I recently had carpet installed on Friday April 27th. The guys that showed up are on time and we were respectful. They did a great job installing the carpet and moving the furniture. They were very quick. They were only there for about 3 hours. The guy that came to tell me the carpet was very friendly and nice. He didn't mind my animals which was nice. He also showed up on time and answered all my questions. The price was great Home Depot's price by about $50 which was good. All in all my experience with National Floors Direct was great and my father may be giving you a call to get some carpet installed in his basement.

Very happy with salesperson, installers and customer service. Freddy arrived on time and with plenty of options for me to look through. He was great with offering the best price and quickest install as we requested. Day of install, they arrived right as customer service was calling with estimated one. Quick install and looks great! Would recommend and use again.

My wife and I had a great experience with National Floors Direct! From customer service to our sales rep Brian to the 2 gentlemen who installed our rugs. Customer service did a great job keeping in touch with us and reminding us about our appointments. Jenn and I also cannot say enough about Brian! He is extremely knowledgeable about the company and very personable! We laughed throughout our whole consultation and it felt like we have known Brian forever! Then there’s the two men who installed our floors. They were earlier than expected but it worked out great for us! They wasted no time and had our floors installed in a few hours! They did amazing work! We are very happy with the company and will definitely recommend them.

National Floors Direct was wonderful to work with! From sales to customer service to installation they were great. I have seen the ad on TV many times, but have never used them in the past. Their prices were competitive and the product we selected was wonderful. I cannot say enough good things about the installers - they were courteous, professional and easy to work with. The work was done in a timely fashion and I would recommend their services to everyone. I tried to work with one of their competitors and did not receive half the customer service I did from them. I know other people who have used them in the past and they share the exact same sentiments about their quality and professionalism. I could not be happier with how our floors turned out!

Salesman came to my house, he was very professional, helped me in every way. Couldn't ask for a nicer guy. Workers came to the house and installed brand new laminate flooring that came out great. On time and very nice guys and after they cleaned everything up and left two more fellers came in and installed the carpeting. I had no complaints about them either, very professional and fast. Overall I would recommend this company to my friends and family.

I wish I read reviews before choosing NFD. Sales Rep was fantastic, however, after placing an order for carpet, 5 days later I wanted to change to wood flooring. The estimate received for wood several months back would not be honored, an additional charge of over $500 was incurred. I know I was not within the 3 day cancellation period so these people had me over a barrel. They are ruthless, I'm so sorry I listen to their hype about beating other companies. I am a senior, that is not taken into consideration, top dollar is their goal and when they know they "have you" they are without conscience. Please be very careful dealing with this company.

I contacted NFD (National Floors Direct) for floor covering for stairs and two other rooms. The sales person came to my home and spent several hours viewing samples and negotiating price. Finally at 9:00 pm he told me I needed to give him cash or a check. I just moved in and my checkbook was at work and no cash at hand. THEY WOULD NOT TAKE ANY TYPE OF CREDIT CARD because they had too many problems in the past. He told me he cannot guarantee prices unless I went to an ATM and got cash. Stupidly and trusting I did. The next day, feeling very un-trusting, I cancelled my order with: Customer Service, the salesperson and the Cancellation department. The cancellation department would not answer any of my questions as to when I would receive my refund. Over and over he repeated send in your cancellation notice, which I did immediately via USPS.

When my installers installed my basement carpet, they informed me that they could not install the stair runner because it had not been bound and we would have to reschedule. Customer Service then informed me that if I wanted the stairs done properly, I would have to pay an extra $250 beyond what was agreed upon in my contract. It took several very long and unpleasant calls with 2 customer service reps to finally get them to understand the fact that the person who gave me the estimate never told me about an additional charge for this and it was understood that the entire job – floor AND stairs – would be completed on the agreed upon date and price.

Unfortunately I cannot leave a positive review even though NFD basically sent what sounds to me as a bribe for an Amazon Gift card for only "positive testimonials". My flooring came out very nice, that being said I will never use NFD again and would never recommend to anyone. I have never been treated with such disrespect by customer service individuals. The entire experience was stressful and completely unprofessional. It should have been a sign when the employee for the estimate came over 2 hours late past the window time. It then continued with being lied to about pricing of products and being told that I could still receive other flooring estimates because National Floors Direct would beat the competition or I could get out of the installation appointment.

I recently had National Floors Direct install luxury vinyl in my condo. I also had my stairs carpeted. It came out beautiful. From the sales rep to the installers there was not one mistake. The installers were efficient, pleasant and helpful with questions. They cleaned up after themselves. The job was done in half the time as well. I would recommend National Floors Direct to everyone.

Carpet Installation - We were very happy with our experience with National Floors. Our estimate came in under the local big store and they were able to install in less than a week. The big store was scheduling three weeks. They confirmed the scheduled appointment the day before and arrived in the slotted window. The installers were professional and courteous. They did an excellent job the space had a lot of cuts and it was perfect. They cleaned up after the work. Everything was done in a few hours.

The floor and rug on stairs are great. The people that removed the old rug and installed the new rug on the stairs were unbelievable. They were on time, courteous and very professional. When it came time for the new floor to be installed, the guys on that team came on time. I could not believe how quickly they did it. Both teams cleaned up and no mess was left behind. I have already recommended National Floors to my family as they are going to do some flooring work. I highly recommend the product, the company and especially the people that did the work!

Was very pleased with the service that National Floors Direct. They arrived early, and was very professional. They installed the carpeting in an attic area and I never imagined it would come out as good as it did. I would recommend you to anyone looking to install flooring of any kind.

I had hardwood floors installed in my living room/dining room back in March of this year by National Floors Direct. They are absolutely beautiful. The installers were very efficient and cleaned up when they were finished. The price was also excellent. I plan to continue the same hardwood flooring into the 2 bedrooms at a later date. I would highly recommend National Floors Direct to anyone I know. You can't beat the selection and the price.

National Floors Direct was the last company to come to my house and provide me a quote. The salesman was prompt and incredibly friendly. He knew I had seen several other quotes prior to him and really wanted to make sure he provided an offer I couldn’t refuse. He answered everything I asked (there were many questions) and honestly. He went to his car for samples several times when I wanted to make comparisons despite the weather not being very pleasant. My installers were also super. They got to work right away and did everything as asked and very quickly in my opinion. If they were unsure of something they made sure to ask. I would absolutely use National Floors Direct again.

I had laminate floors installed in 2 bedrooms and a hallway. I am very happy with the results. The estimate was fair and the installers did an amazing job. Everyone I dealt with was pleasant and eager to please. Would absolutely recommend this company.

Looking to replace carpet in family room. Call National Floors Direct and they send Bill ** to our home to go over samples. Found him to be pleasant and we agreed to purchase a carpet. Went over what we wanted which included carpeting the room as one piece along with 5 steps along with covering 2 tile entrances in the family room. Installers show up on scheduled date. My husband is home and gets the installers started with furniture removal. He stays downstairs for the pull up of old carpet and padding. Goes upstairs for a few minutes to take a phone call and comes down a few minutes later and see that the installers have cut around the tile entrances. There clearly was a language barrier. He told them to stop and called customer service. This began days of sending pics to customer service and no acknowledgment of our problem. Cliff ** was of no use.

After getting my carpet professionally cleaned, I realized that it was looking a bit shabby. Having seen their TV ads, I went online to National Floors Direct. Seconds after booking an appointment online, a representative called to set up a convenient time. Brian, the field sales rep, looked at my room, asked me what I was looking for, and brought several samples from his car. One was an exact match for my existing carpet, but I decided that it was time for a change. Brian explained carpet types and seam locations and was patient as I repeatedly changed my mind about the color and pattern. The Installers arrived on time with a crew of four. They moved the furniture, tore up the old carpet and padding, put down the new padding and carpet, vacuumed, replaced the furniture, and invited me to inspect their work. The seam is nearly invisible, and the carpet looks great. Many thanks to the team at National Floors Direct.

My experience with National Floors Direct was a positive one. They came right out to my office with samples of rugs and were very knowledgeable in what would be best for the area I wanted covered. After choosing a rug an appointment was set up at my convenience. Their workmanship was excellent. The quality of the rug was excellent and better than what I expected. It was all completed quickly. The workers were also very professional. I wouldn’t hesitate to use national floors direct again.

Installers did a fantastic job. I would recommend them on any job. He did the install in a timely manner. He was very polite. If I need more work from National Floors Direct I would ask for the same installer.

National Floors Direct did not install our flooring properly. Unfortunately we didn’t see this until we had our first warm day and the entire floor came up off the ground. You can’t walk in our kitchen because the entire floor is buckled. They did not leave enough room for the floors to expand when they did the installation. We called to have them fix this and they told us they only warranty their work for 3 months so they will not fix our floors. The floors are completely ruined and a serious hazard. Customer service laughed at us and told us that there is nothing they will do to help us.

We recently had National Floors Direct replace the flooring in basement and a set of stairs in our basement. I had few calls with customer service staff. Customer service staff was great and provided necessary follow ups. We got a call letting us know date and time range for installation. Two crews arrived on time. Both crews were prompt, professional, clean, and worked well together. They went over the work order when they arrived and walked us through a full inspection afterward. I’m really pleased with how it turned out.

On time with Good price, great customer service - overall positive experience. Would do another floor installation with NFD in future definitely. They have a really wide variety to choose from, really huge selection list. After installation was completed, they cleaned as well.

Worst company ever dealt. First time they showed up they did not have enough flooring. Next time they said they cancelled because no installer. Third time same excuse. Now today they used same excuse for the fourth time. I just demanded my downpayment back. Let's see how long that takes.

Overall I was pretty satisfied with my experience with National Floors Direct in getting new carpet installed. Christina who initially came to do the estimate was very pleasant to talk to and deal with. She was a lot less overbearing than the 2 representatives from other floor companies I dealt with. Natural Floor did the best it could to give me a price match from a rival company even though I didn't have proof of their estimate. The contractors that came to do the installation actually arrived 30 minute earlier than the estimated arrival time frame which was nice. They too were easy to talk to and deal with, really nice guys, very professional.

Events listed chronologically: 3/31: The Company’s salesman comes over. I picked the materials and signed the agreement. 4/6: I receive a phone call and a follow up email from the Company asking what materials I chose. The salesman did not write the materials I chose nor the area of my condo to be covered. 4/7: The Salesperson comes over again to finalize the order. During the 2nd meeting I realized that the salesperson is incompetent and requested the deal to be cancelled and my deposit returned. The salesperson is begging for a second chance and I agree to grant it. We also agreed that I will withhold 10% of the whole cost until after the work is done. (The Company requires the whole pay as soon as the workers come into my place.) 4/12: The Company calls me to schedule the install dates. I can’t schedule yet because of the other work I’m doing in my condo.

We were very happy with our experience at National Floors. Not only was the salesman very knowledgeable, he brought so many samples and options for us to choose from. There was a small issue with scheduling which was immediately rectified by customer service. The rep was friendly and helpful. The installers that arrived were great. They worked to install laminate and carpet. We had around 1400 square feet. We had a small lift in the laminate and some carpet tack problems but they are working on resolving it with the 3 month installation warranty. Looking forward to having you guys back to help with the downstairs.

At first, I was a little skeptical about dealing with a large Company. I have used large "chain-type" contractors in the past with not-so-good results. Beginning with the initial estimate, the sales rep that came to measure changed my opinion of your Company. On the scheduled day, the installers showed up right on time, did an excellent job with the installation, and were very meticulous with their cleanup and disposal of the old carpet.

The salesperson arrived and waited for me. Later I found out he had driven an hour and a half to accommodate my schedule. After speaking for a bit I found he was an exceptionally friendly person, no pretense, no sales pitch. I told him what I wanted and he stuck to the plan. The carpet I selected was more than my budget would allow. We negotiated. He asked me what I wanted to pay. He made a phone call and made it happen at that price AND provided a better weight pad.So... it was refreshing to find that there were no games with National. The installers showed up as scheduled and got the job done quickly. It looks great. Lots of cuts in the room and their deviations. Thank you!

From the salesman to the installers, the job was fantastic. The salesman was here for 4 hours ensuring we were 100% happy, we were then given 6 months to set a date for installation with only a deposit needed, the day of installation the guys were here and out within 6 hours and the floors look great!

Had National Floors Direct install the floor in my 16×26 family room. Did the job in one day and came out great. Workers were neat and very careful moving furniture. Came out better than expected. Cleaned up after they were done. Also they were 1000.00 less than other companies. Would use them again.

Everything was perfect. My son informed me he was going away for the weekend and I had been wanting to replace the carpet in his room in the finished basement and since he was going to be away this was my opportunity. I wanted the stairs, 2 halls and a large bedroom and 3 closets carpeted. Called on Tuesday, got an appointment for Wednesday, carpet installed on Friday. The salesman brought samples and made recommendations for the space. He checked the stock of the carpet we picked and was able to accommodate my need to have it installed on Friday or Saturday. I was scheduled for Friday between 9 and 12 - installers came at 9:30, were professional, polite and did excellent work. I could not have been happier with this experience!

As I stare at pictures of my new floors that were installed, I cannot say enough great things about National Floors Direct. This company is amazing, from Pierre who came out to my Condo, not once but twice to give me an estimate and worked with us to get use the flooring that will look amazing in our Condo, and match our décor, and providing us with such a quick turn around time of 1 week. To the installers, the 2 gentlemen that were sent out to install the floors, they were excellent. They showed up within the timeframe provided, they were courteous and ready to work. I have already recommended your company to some friends that have asked about my floors. Again I am simply amazed and will be calling again for other rooms in my Condo.

I had my floors done on Saturday, I have to say the installers were fast, efficient and courteous. They came earlier than expected which was a pleasant surprise. When they arrived, they started taking out the old carpet within minutes. They were very professional, they finished the job in a timely manner. After they were complete, they went and vacuumed the carpet and surrounding areas and cleaned up the work area. I have used NFD in the past and was satisfied and this time was no different. I had received quotes on the job from other “Big Chain” stores and NFD price was by far the best price I received. I would highly recommend using National Floors Direct to anyone in need of flooring. Keep up the great work, another satisfied customer. Thank you.

Very professional and polite from customer service, sales to installers. Quality product. I posted on Facebook the day my new carpet went in and my nieces sister in law's daughter made a appointment for an estimate. Everyone loves the color Nutmeg. Awesome company. If I could give them 30 stars I would. If I had a way of downloading a photo I would post one.

We are very happy with our floors from National Floors Direct! The quality is better than we could’ve hoped for and love the colors so much! The guys showed up on time and did great work! They were able to answer any questions we had and were done in record time! The whole process was easy and stress free from beginning to end. And you can’t beat the price! We got both stairs carpeting and vinyl floor for an absolute steal! We couldn’t be happier!

Hello. I have been in the market for engineered hardwood floors for about a year now. I have had a number of salespeople and companies in my home most from television commercials that I have seen. Every single one of them advertised one price but when they arrived the price was completely different. National Floors Direct the price they advertised was the price I paid. Installation was prompt about a week after I ordered but they wanted sooner (wait sooner really). Eduardo the installer called before he arrived. He was very nice and respectful of my home and completed all 3 rooms in record time. They cleaned and removed the old carpet and my floors are fantastic. My wife (the boss) was impressed. She wants the lower level done ASAP lol. Thank you National Floors Direct for such an amazing job.

The 1st order was for wall to wall carpeting which looks fine. My issue is I stupidly gave the installers $100 more than I was supposed to & I didn't realize it until after they left. They were not honest enough to return it. The 2nd order was for bathroom flooring. I needed a little more than 1 box of flooring so I paid for 2 boxes. When the job was complete and the fellow had left I realized he never left the remaining flooring that I paid for. I have made 2 calls to National and was told a gentleman by the name of Cliff would call me back but never has. I also received an e-mail from the company asking me to review their performance and explained I wanted to explain my issues and have never received a response back. These nonresponses have been this week.

We recently had National Floors Direct replace the flooring in two rooms and a set of stairs in our basement. The salesman that helped us pick out the flooring knew his product and helped us narrow down our choices. We had carpeting and flooring, which meant two crews arriving on the same day. Both crews were prompt, professional, clean, and worked well together. They went over the work order when they arrived and walked us through a full inspection afterward.

Beautiful New Kitchen Floor - First time I have ever made a purchase without comparison shopping and it paid off. I will be honest I was a little hesitant at first as the pricing was somewhat high. But after going back and forth and several calls to the home office I was given a better price. I was apprehensive the day of the install but the 2 men that came knew what they were doing and did a great job. They were nice and answered any questions I had. Once the job was done they swept, picked up and took their trash with them. All in all a wonderful experience. I would def recommend National Floors Direct to friends and family. As they say a happy customer makes for return business. Therefore being a homeowner, next time I have a carpet to replace or need to put in a new floor they will be first on my call list.

I had a number of flooring companies lined up to interview to replace the carpeting in our basement. (We had a flood and our finished basement was ruined.) The woman who came from National Floors Direct was so friendly and was able to help us match new carpet to the small section of remaining carpet on our stairs. This was important to us as we did not want to rip up the carpeting on the stairs. After meeting with her, I did not want to interview another flooring/carpeting company. I signed up and paid that day! The carpet came out just as we hoped it would be and we are still enjoying it today! We also felt the price was very good!

I cannot say enough good things about National Floors Direct. Dealing with National Floors Direct was such a positive experience. From Pierre who came out to give us an estimate. Giving us a quick turnaround time from order to install: 1 week! To the installers were excellent & very courteous! They worked very quickly but were also very careful moving furniture out and back in the rooms after installation. Post installation clean up was impeccable! I give you guys a 10 all the way around!!

Carpeting - I am sitting here at 8:34 after these scam artists told me they would be here by 6PM. They wait until 6PM so they can scatter like roaches and not answer the phone. I hope they show up now so I can tell them to beat it. I will be demanding my money back in the AM. The biggest group of fake nice liars I have ever dealt with. I would rather them be rude and obnoxious that would be honesty at least.

NFD was professional from start to finish. Our sales rep wasn’t pushy and listened to what we wanted. He offered many suggestions and had a wide range of selection. His knowledge of the company and products was informative. Customer service was friendly on the phone when calling before our installation date. The morning of installation we received the call for arrival. The installers were professional. They worked quickly and cleaned up afterwards. Beautiful job! I’d highly recommend NFD.

I must say I was very surprised by the quality of the product and the floor looks great. Also, before the floor was installed I had questions about the installation date and their customer support was very helpful. I would definitely recommend National Floors Direct.

I had a very good experience with National Floors Direct. They came earlier than expected. They did a great job moving furniture. They cleaned everything up. They asked me to inspect everything. I would definitely recommend National Floors Direct. What I liked most was their prompt service. I called and made an appointment and the salesman came the next day.

National Floors Direct did a marvelous job installing carpet throughout our townhouse. They arrived early the day of installation. They did a professional job and were very courteous. We will definitely refer National Floors Direct to our friends and family.

I had a great experience from the day the salesman came To my House. He explained the products available to me and made recommendations when I asked. The installation process was very well done. The two men that came to my house did an amazing job. Every seam, every corner done to perfection. I can’t even tell where the rug seam came together. They were polite and took their time. Moved my couches and cleaned up like no one was ever there. I highly recommend and will always call National Floors in the future.

National Floors Direct was a pleasure to work with. The salesperson arrived on schedule, was polite and knowledgeable. The selection of flooring provided was adequate. The information provided about the flooring choices was helpful in making my selection. Although installation was delayed due to weather, the contact was polite, apologetic and professional. The re-scheduling was at my convenience. The installers arrived promptly on the installation day. The installers worked quietly, and steadily, finishing up ahead of schedule. The final assessment would be an overall positive; the floors look great, the installation was painless and communication was at all times professional and pleasant.

I ripped out the old carpet and particle board subfloor. Then I installed the plywood subfloor myself. I was unaware National Floors Direct would do that. I wish I called them 1st! I got a fair price. They installed a beautiful "Rustic Red Oak" floor in a 12x16 Bedroom. It only took them 4 hours. It came out GREAT! I later ordered the same floor for my 12x12 office and was equally pleased.