National Floors Direct Reviews

The experience I had with National Floors Direct was very positive. The person who came to the house for the quote was very pleasant and knowledgeable and had plenty of samples to show me. He walked me through all of my options and warranties for each one. He arranged all the work to be done in a timely fashion that worked for us! The people who installed our carpet and flooring were very professional and did an amazing job. They were very complete, tidy, and professional. It turned my new house into a completely new house and it looks wonderful! I would highly recommend them to anyone who is looking to have flooring or hardwood floors installed because their prices can't be beat. Thank you for such a pleasant experience, clean job, and making my house look wonderful!

We were impressed from the moment I clicked submit for the online registration. Moments later we received a call to schedule our in home appointment. We were able to get the day and time that worked best for us without hesitation. The salesman called ahead and gave his time of arrival. He was professional and had lots of samples. We never felt pressured and he gave us information to help make our decision. Due to construction in our home we had the installation planned out a few weeks after our appointment again this was on our time line without hesitation.

Overall, I had a pleasant experience with National Floors Direct. There were a few issues with scheduling my in home estimate, but it eventually worked itself out. I'm glad I did the in home estimate because I found it very helpful to see the carpet swatches in the room it was going to be in. So often you don't know how carpet will look against a paint color and with furniture. Having the swatches brought to my home allowed me to see that. We were able to schedule my install almost immediately. My installer arrived early, moved all of my furniture, and worked quietly and quickly. It was a great experience.

My floors were put in wrong. The installers did not remove the floorboard and I now have a gap from floor to wall. I filed a complaint and an appointment was made to come out and correct the botched job. The day of the appointment which was confirmed the day before is now a no show and they don’t know why. And they couldn’t even call me to let me. Before you pay they call you every day. Once the job is done they keep you on hold, hang up the phone and give you no explanations. I have to wait till next week is when they have a chance to come out. Funny business all the way!

In the spring of 2010 we had our kitchen and entryway done by National Floors Direct. Terrible work! I had to have a different installer from their company return and redo ALL the moldings around the room. They repaired the hack job the first crew had done. Now comes the worst part!!! Even though I specifically asked when the first installers were here about coverage under the refrigerator. ("DID YOU DO UNDER THE FRIDGE"?) They assured me that they did! Well, a few months later the fridge broke, and much to my dismay, they indeed DID NOT do under it!!! Now the new refrigerator of course wasn't the same size in dimensions as the old one, so you can guess how that worked out! NEVER again will I use this company. They hire nothing but sub quality installers!

We had an appointment today with a seller from National Floors Direct to get a quote. My husband and I are looking to have the carpeting in the entire house taken out and replaced with laminate flooring. Initially the seller was very nice. Measured the home and showed us samples. We expressed an interest in using 12mm laminate and he explained that although his was only 10mm the quality and the thickness of the sealant made a difference. It was all going good when suddenly he became very pushy. We repeatedly told him that we did not wish to close today since he was only the second quote that we had gotten so far. Plus, we liked the flooring he was showing us but we knew nothing about these brands and wanted a couple of days to do our due diligence. He kept lowering the price to get us to sign. Which in itself seemed kinda fishy. He went from $5661 all the way down to $3000. It all just seemed very desperate and not at all comforting.

I can’t say enough about how great my experience with National Floors. They were kind, considerate of my belongings. They were on time, they didn’t waste any time and my carpets look Awesome. I had hardwood floors put in 4 years ago and also that was a great experience, the floors still look awesome. They did a great job.

From the time we placed our quote request online to when the job was completed, the entire process was painless. Customer service was friendly and efficient. The estimator was on time and knowledgeable. The installer, Humberto, arrived early and was done within a timely manner. He was professional, polite, and courteous. The room was neat and clean upon departure. The quality of the carpet exceeded our expectations for the price that we paid. We are very happy with our experience with National Floors Direct. We plan to use them again in the future.

Working with National Floors Direct was a great experience. From start to finish the process was very easy, from them being able to explain to me the process of installation, and being able to answer any question I had. I had them do my carpeting at my second home which I only can be at Friday through Sunday. I had a meeting set up and got my estimate on a Saturday, and that following Friday they came out. My brand new carpet was installed that day in a professional like manner. I am very happy to say that for any other flooring needs I will be calling national floors direct because their prices, Workmanship, and professionalism were 10/10. Thank you National floors direct for such great service, and for providing me with a brand new, very soft carpet. Not only will I be using this company for any of my further needs, but I will also recommend them to anyone who is in need of flooring.

I would give a zero rating if I could!!! Had some sleazy salesman come out and pushed for a decision immediately or my price would go up 30%. Ok, fine. I signed on the dotted line and scheduled 2 weeks later for install. Took the day off of work so it would be nice and easy. I ripped up all the carpet and padding so it would just be an easy install. I get a call the day before my installation that my measurements got lost and someone needed to re-do them.

We contacted them about flooring for our daughter's house - entire house. Salesman (former military) seemed genuine to a certain extent. (Several calls to his boss to "try" & negotiate rate.) He finally talked us into vinyl flooring and we agreed to installation for several days later on 8/7/17. My husband arranged his schedule to be at the house at 8 AM as they requested. Around 11 am when they didn't appear, he called and after several back & forth delays over another hour, was finally told the flooring arrived to them "wet" and they refused the shipment. Said they would install the end of the week. Another call to them at the end of the week, they said it was delayed another week. At this point we were upset and reminded them of their agreement. I was told the contract says "estimated" install date. When the installers finally arrived some ten days late, they demanded full payment advance. (A certified bank check was required for payment.)

Let me start by saying that the guys that came out to install the floor were great. Nice guys. The "installation" of the floor looks good. HOWEVER... I would NEVER use this company again. The "samples" that we were shown did not match wha was sent to the house at all. The first time they sent the flooring the color was so off that we sent it back. Did they care? Nope. Just told us that we will now have to pay a $250 "restocking" fee. The second time they came... same thing... color was not what was shown in the sample. The sample we saw was beautiful..the floor that is now in my kitchen looks like nothing more than cheap laminate but according to national floors... it's hardwood.

My wife and I decided after 22 years it was time to install new carpet in 3 bedrooms, hallway and a runner going down the stairs. My In-laws had recently gone to a local Merchant for their carpet installation and overall were pretty satisfied. My wife had suggested that we just go with the local merchant but after hearing so much advertising by National Floors I decided to get an estimate from them as well. The sales person (Larry **) came over as scheduled. He was friendly and personable and gave us a very satisfactory quote but used his high pressure sales tactic to close the sale.

My wife and I wanted to use this company to install hardwood in our lake house that we are remodeling. We were told by their rep that the only available time ALL week was Monday evening from 6-8pm. That was it. I told them that this was an inconvenience as I would not be home from my office and my wife is a government employee. They stated that was the only plausible time. So we agreed. Both my wife and I were waiting at our house for the rep to arrive. AT 5:41PM I received a call letting me know of a scheduling conflict. I missed the call and the message was left on my voicemail. I called the number back immediately however my call was sent to an answering service that told me their office was closed for the day?!?!?!

Our lady came in with her tape measure and then asked me to hold it "what does it say"? Really? I'm going to measure my own carpet? And then the price came, 3 rooms for $3,100! What happened to $888? We haven't even picked the carpet yet! Then it went down to $2,000 and then a manager called my husband and said $1,500. Hmm... Then the lady gets up and leaves upset that we wouldn't sign and left all her samples at our house. We have tried unsuccessfully to get someone to pick them up, heck just answer the message. We know you saw it and read it but nothing! Don't know how you stay in business.

From initial consult to installation, I loved working with National Floors Direct. We had reached out to Home Depot first and their experts weren't able to answer our questions or even guarantee that they would be able to install the floors over our old, existing flooring. We were shocked to hear how long it would be before they would have time to schedule us for installation. We were worried and felt we couldn't trust in their services. That's when I called National Floors Direct and within minutes we had a consultation scheduled for the very next day. The woman who came to our house was an expert, showing us samples and explaining everything. Having our questions answered was such a relief! In a single day, National Floors Direct carpeting our entire upstairs in beautiful wall-to-wall carpeting. Now we have a home we're proud to show off to friends, and soft, inviting rooms. THANK YOU!

On Feb 27, 2018 I called National Floors Direct to cancel the installation. I waited almost 45 minutes just to speak to someone. Finally I spoke to James, who told me the manager Tom was on another call. I called back and I finally had a chance to speak to Tom. I told Tom that I wanted to cancel the installation. Tom told me that I cannot cancel. Tom told me that I needed to call three days before to cancel a installation. The carpet has not been cut or anything yet. Tom told me I could set up another date later for installation. I told him again that I did not want the carpet. I will get a lawyer if I am force to buy something that I do not want. What a lousy company to do business with.

We went with National Floors Direct because we had used them before and they did a great job. We were having new hardwood floors put in up in our 2 bedrooms and hallway and new stairs. On this past Saturday morning 2-24-18 the guys show up to do the rooms. Only 1 of the 3 guys spoke English so that was a small problem. So they start the work and we think, "Wow. They are doing a good job" and we thought they were going to come back the next day to finish the stairs. They ended up finishing it all on Saturday.

I gathered 3 quotes for my carpet installation. National Floors Direct were competitive and the quality of the carpet excellent. My order came right from Mohawk Carpets. From the salesman representative to the installation everything was smooth and uncomplicated. They came when they said they would and installed the carpet in a professional manner that I was pleased with. The entire process gave me a good feeling that the money was well spent.

The team that installed my floors were courteous and efficient. Everyone remarks on how beautiful they are. The rugs were installed in three bedrooms. They were fast and efficient. Also the moved all of the furniture and the rugs are beautiful.

Poor quality of work and horrible customer service. This is our second time putting a complaint about National Floors Direct. When we put the first complaint in with BBB we were contacted the very next day by the Manager Tom and were told that a technician would be at our home on 1/31/18 between 8am and 12pm to fix the issues from the previous complaint. We took time out of work AGAIN and NO ONE ever showed up!!! They even called in the morning to confirm and said more than likely it would be on the earlier window of the 8-12 timeframe. They showed up at 2pm and we were not home as we had to go back to work.

I was a returning customer. National installed half of my first floor with hardwood. This job was to finish the first floor and a hall upstairs with matching materials. I specifically went with them to assure consistency in wood looks. Who wants a non-matching wood floor in half the house? Their salesman, John **, came to the house for the pricing. I was specifically clear that I wanted the exact same wood and moldings. I was also specific that I wanted a completely level floor between rooms, no rise at the transition. They were to "weave" the new boards into the old thus ending with a seamless transition. Basically butting the new boards to the old. John told me that would be no problem, just let the installers know what I wanted.

The salesmen from National Floors Direct that came to my house was very knowledgeable about the products. He was very nice and did not push us in any different direction than we wanted. He gave us the best deal possible when we told him about other quotes from different companies. The day of the install was smooth. NFD called and planned on coming later in the day, I told them that was kind of late and they obliged my request to start earlier. Unnoticed was a slight issue with the carpet a few days later and NFD came out quickly and resolved the problem. The product is exactly what I was expecting. The carpet is very comfortable and soft. I am satisfied with the service and I will definitely use National Floors Direct for more next flooring needs.

I contracted with NFD and decided to cancel my order as I decided to repair my floors rather than install a new floor. I called to cancel within the designated 3 business days and they told me they had to have the cancellation in writing and it had to be received by them via mail. That would be impossible! I offered to drive the cancellation to their offices and they would not accept it unless it came via mail. What a scam!!! I have engaged an attorney.

We recently had flooring installed by National Floors Direct, Jan 2018. Originally, when we were presented a sample board of flooring by their sales person, it clearly stated Armstrong. I was expecting the quality of Armstrong flooring for the price we paid, but, instead we received a lower quality Bruce flooring made by Armstrong. During our conversation with the salesperson there was no mention that we picked out a different brand other than Armstrong and nothing was suggested that we selected a different brand other than Armstrong. After doing some research on how to take care of the floor, I could not find the exact style and brand of floor we selected. I called National Floors Direct and questioned their customer service department about the flooring before it was installed. They insisted that the flooring type and style was correct Armstrong flooring was being installed.

Thanks so much for your awesome service! We needed to get our home ready for sale and new flooring was high on our priority list. Our Estimator, Eric **, was very knowledgeable, courteous and arrived on time. He was very friendly and made great suggestions. We had a good estimate from a local competitor who failed to provide everything we requested, and National Floors Direct stepped in and completed the job for less and in a timely fashion.

When we decided to re do our floors we called Empire first. We had an absolutely horrible experience with them and ended up having to cancel our order after they had already ripped out half of our old flooring. We ripped out the rest of the floor ourselves and laid down a brand new subfloor. We called National Floors Direct and they came in and laid a beautiful brand new floor throughout our entire downstairs in one day. The cleaned up their mess and they even went above and beyond with filling in nail holes and making everything look as perfect as possible. Needless to say National Floors Direct will always be my first call from now on.

Number 1 they were 45 minutes late. I specifically told them I had my place plastered and painted. They scratched up my walls when they moved furniture around which means I have to spend more money to plaster the scratches and get more paint to retouch my walls. And they left my front entrance a mess. I should've chose Empire. They were going to do the installation of the carpet $1000 cheaper. But I would've been penalized for cancelling. And one of the installers ask me for cigarettes. Now that's unprofessional.

If I could possibly give a score of ZERO, I would. A representative from National Floors Direct (PETER) gave me an estimate for installation of hardwood floors on my stairs and second floor hallway on January 12, 2018. I told the representative that in addition, I wanted new moldings to be installed and “strings” (wood panels) going up the stairs. The agreement was made and the total amount due $3,568.00. I was told that I had to make a deposit of a third of the total amount. I made out a check in the amount of $1,282.00, and was told that installation would be done in ten (10) days. I was actually given the installation date of January 24.

The salesperson lied about the product that they could install. The installers were unable to do it. They were not knowledgeable about the different products. The manager Tom whom I dealt with deceived me over and over and overcharged me for the job. More than $10,000 for kitchen and hallway. They then charged me for subflooring which was not done and refused to issue me a refund for $1500 when I informed them that the subflooring was not done. He told me that they didn’t charge me a restocking fee and therefore we are even and that I was not going to get a refund. He also told me that if they had done the subflooring, I would’ve had to pay for the wood, a charge that they failed to tell me about. Lots of lies and deceit. Beware of these people. I would never use them again.

The sales representative was very friendly and helpful. My wood floor was installed in time. This was supposed to be the best. I called the customer service because I have problems with the flooring after one year and I noticed some places were not installed correct. They give me an email address and told me to send pictures. I tried the email number but is was not valid. So I am attaching the pictures now.

Salesman very helpful in my selection of carpeting. Courteous, informative and patient. I am very pleased with my choice of carpeting. Installation went smoothly and without a hitch. The installers worked without interruption and were done in 2 hrs. I had a large area to cover. They cleaned and vacuumed and replaced furniture, including a baby grand piano, to its original place.

I am happy to take this opportunity to share my experience with National Floors Direct about my new kitchen floor. We lived at our current address for 16 years and we never updated our floors so we went through another company and was thoroughly dissatisfied. I saw an ad on television for National Floors Direct and decided why not give them a chance despite my last experience with the competition. I am very excited and pleased with the outcome. My kitchen has been transformed by way of looks, feel and comfort to the feet. I was nervous about the cost but they worked with me and I was able to use a coupon to decrease the price even more. The representative that provided the initial quote was extremely helpful and the installers were excellent and timely. I have definitely told everyone I know about National Floor Direct. I will use them again for my next floor project.

I had seen ads for National Floors Direct on TV. One day, knowing it was something I wanted to do, I called them. I really needed to update my carpeting in the house. In a short period of time, a representative came to the house. There was no charge for the consultation. He brought in samples of the type of carpet I was looking for. There was a fair amount of samples and different grades to choose from. He also told me if I needed anything at all regarding my order, to call him and he gave me his card. He was very pleasant and not pushy at all. The installers came at the beginning of the appointed time frame which was wonderful. They were experienced. They explained the process completely. They installed it with professionalism and quite quickly. I was very happy with the experience. Thank you NFD!

National Floors Direct installed hardwood floors in my master bedroom. We love everything about them! The whole process was very professional! From the sales rep to the install! They were able to install within one week! They were very detailed oriented, from trim to transition pieces! They even tried to compete with other estimates! I would highly recommend them.

From start to finish, the experience was as promised. Service rep was on time and knowledgeable. Cost for services was fair and worth every cent. The installation was fast yet done carefully, as a lot of furniture needed to be moved. The quality of the product was excellent and durable. And the color matched perfectly! I would recommend this company and their product to other homeowners! In fact, we hope to have them back in 2018 for a hardwood flooring installation.

Rugs/laminate and wood flooring - Great selection of material, many choices, colors, fabric. Sales personnel very helpful and knowledgeable. Installers very professional and skillful. Office staff worked with me on installation date as I was unavailable often. Installers did professional job with little disruption. Highly recommend this company to all.

We've used National Floors Direct three times now. Once for a basement gym with luxury vinyl. We were so happy with the results we then redid a bedroom with luxury vinyl. And finally again for a closet with luxury vinyl. We got quotes from both Empire and Luna and each time NFD was better in price, or we were able to get it price matched. We were hesitant the luxury vinyl would look cheap but no one can tell the difference from hardwood flooring. Very pleased with our flooring. Would definitely recommend and use again.

We called National Floors Direct to replace our existing carpet in our living room. The room measures approximately 20 feet by fifteen feet in area. My initial contact was via your website and within minutes my phone rang to schedule an appointment. The sales Representative showed up on time and was pleasant and informative. He had samples and gave knowledgeable advice. I do wish however that he had a sample of the 6 lb padding and that there was an option for an upgraded pad. We settled on a price and an installation date and gave a deposit.

We hired National Floors Direct to install new carpeting in our basement and on the basement stairs. The process was very efficient and affordable. The initial estimate meeting was accomplished on time by the representative and the information was complete. His knowledge was impressive and he worked with the level of quality/price that we were committed to. In fact he made some phone calls to work within our budget and gain our business. The process of installation, removal of old carpet and pad, moving furniture and clean-up was done quickly and efficiently. The entire appointment was done in about two hours. I would recommend National Floors Direct to my family and friends as an affordable, organized and efficient company for any flooring needs.

I can only say that I was totally pleased by the estimate appointment. The choices were endless and the representative was very knowledgeable. I picked a carpeting that was reasonable in price and quality. It was installed when promised and without any headaches. I would do it all over again…

Our experience with National Floors Direct was positive. The salesman came to my house on time as scheduled. He was not pushy or aggressive and recommended the carpet that was part of the 3 rooms for $888 special for our rental unit. Although our rooms exceeded the max square footage for that special, the price was still reasonable. The day of install went fine. The installers came within the allotted time frame and got right to work. They moved the furniture carefully with no incidents. I was concerned about the payment upfront but the installer left the bank check right on the kitchen table until we signed off on our satisfaction of the install. We had a positive experience and over a month later still have no issues with carpet.

My wife and I were looking to change out the 5 year old carpeting in our beachside condominium in Plymouth. I am in project management and understand how a project is priced and invoiced to the customer. We decided to deal with Home Depot, National Floors Direct, and Empire Flooring. Knowing that the cost is a product of three things; material amount, cost of material, and labor, I had done my research and knew the answer to all but the cost of the material. I always approach a project from this standpoint, and this allows me to be in the driver’s seat and control the sale.

National Floors Direct was great to work with. I have replaced flooring in my home twice with new carpet and called them to help. They made the process so seamless and accommodated my schedule with not only the quote but the install as well. Jeff was a pleasure to work with, even did an evening call after 8 pm for us. During the install, the workers were polite and efficient. Everything was done to even beyond my expectations. Not a single speck of a mess was left and I didn't need to lift a finger. I have already recommended several friends to them and will continue to do so. What a wonderful company to work with.

We were in desperate need of a carpet update! Two bedrooms had 20 year old carpets that were beyond their years and the media room had a DIY carpet that never really looked good especially at the transitions. We called National Floors Direct and set up a quick visit from the salesmen who had tons of options and colors. We were so pleased with the selection we choose to also carpet the breezeway on the spot. The price was excellent and the install appointment was very convenient. Two installers arrived on time and were super polite and professional, making sure to keep the house clean as they worked. They finished in a few hours and we are so happy with the result, there's such a transformation of the rooms. I would recommend more people update their carpet from National Floors Direct, it's the best update for your dollar!

I recently had National Floors Direct install new carpet in my home. I am very happy with the price, quality and professionalism of the sales people and installers. I highly recommend NFD to anyone needing carpet or flooring. They definitely outshine the competition in all areas!

My experience with National Floors Direct was very positive. The representative came out quickly on a Saturday to give a quote. He was fair and gave us a lot of choices and was able to give us the best price possible. Then we had the company on Tuesday at our house by 1 o' clock installing carpet, and it only took two hours for our room and stairs. The installer was pleasant, hard-working and did a great job. I would recommend highly National Floors Direct to anyone. A satisfied customer.

Order #** I had a very good experience twice with National Floors Direct. The salesman came by the day after I called and was very professional. The price fit my budget. The installation team arrived and stayed about four hours putting in the new carpet and kitchen floor. Both look great. I would definitely recommend this company and use them again.

Working with the National Floors Direct customer service was an adventure, but working with the installers was a top notch experience! The two guys were timely, and willing to go the extra mile to get the job done right. When there were hurdles they had to navigate, they stayed late into the night to make sure they finished on time. As I made simple requests throughout the job, they were receptive and worked with me to find a way to make it happen. I’m glad I didn’t try to do this myself, because the expertise they exhibited could not be matched! The result was a beautiful new hardwood floor that looks like it was made specifically for my house! I would definitely work with these installers again for future flooring jobs. I’ll also mention that the salesman who came to my house was a pleasure to work with. Very happy!

I am very pleased with the outcome of my floors. The workers were very polite and efficient and clean. They worked hard all day to install my floors. The quality of the flooring is also great but again without the knowledge and professionalism of the installers it would not have come out as good as it did. Thank you for your services.

National Floors Direct is incredibly professional, responsive and easy to work with. They also gave me a very competitive price. National Floors Direct was a completely painless process from sales through installation. I thought it was going to be weeks before the floors would be installed but National Floors Direct was willing to be there the next day. They scheduled the install to accommodate my personal schedule. The contractors were professional and courteous as well as great craftsman. The flooring choices were exceptional.

We were referred to National Floors Direct by my dad who had used your company a few weeks prior. He was so impressed with the price and how quickly and professionally the job was done that he recommended we use you too! Pierre was our sales rep and he was great! He was friendly, funny, knowledgeable, and most important took the time to go over what would be best for our needs and budget. I was impressed for a sales call there was no pressure at all! Installation day went very smooth. We were given an estimated time that it would take to complete the project and it was predicted perfectly. We love the new look of our hardwood floors, and would consider national floors direct for any future needs.

I hired National Floors Direct after researching who the best value would be for floor installation. We had a representative come to our house and he showed us multiple different floor types and gave us a suggestion on what he thought we would like based on price and material. We landed on a luxury vinyl flooring for our kitchen. I was against Vinyl Laminate until I saw the quality that National Floors Direct was showing us. National Floors Direct came to our house only two weeks after the purchase and removed and installed the flooring in less than half a day. They were very professional, clean, and precise. The floors came out great and totally transformed our kitchen. I would highly recommend someone to National Floors Direct that is looking for a great quality floor at the best value. If you have received a quote from another company at a lower price they will guarantee the price and the floors come with a warranty! Thanks.

I first called National Floors Direct several years ago when we were finishing a basement bedroom for my newly married daughter and her husband. The process was very painless, and quick. The salesman was polite and offered us a full range of price and variety. We had the room carpeted in a few days and my daughter moved in soon afterwards. We next needed to replace the whole first floor carpet, and this time I did my research carefully since the investment was considerably more.

We choose National Floors Direct as we had seen the ads on TV and wanted new carpeting by Thanksgiving which was 2 weeks away. We were contacted right away after we called and an appointment set up for an in home appraisal. The man who came out was friendly and helpful. He found out what we were looking for and brought only a few samples into our home instead of overwhelming us with numerous samples of types of carpet we weren't interested in. We then received a fair price which included moving large furniture, tearing up and removing old carpet, installation of pad and carpet, moving back furniture and clean up.

I recently had carpets installed in my new home and I couldn't be happier with the experience provided by National Floors Direct. From the start with the salesperson, it was a very smooth process. He made finding the right carpet for my home very easy and the competitive pricing couldn't be beat. Leading up the the install I had a few questions that the customer service team was very happy to answer and went out of their way to make sure I was getting the best service possible.

National Floors Direct was the best call for flooring, they completed the job as promised on time and on budget. I began with paying Home Depot to install my new hardwood floors and what a huge mistake that was. To begin with it took them multiple weeks to source lumber which came in damaged and unfinished when I was promised a 100% finished floor in one week. After getting my refund from them, I'd rather talk about how National Floors Direct came to my rescue when my elderly mother had only rough plywood on her floor during Thanksgiving. All the Depot could do was get me a floor next year maybe and not even finished.

Carpet installation - Master bedroom, dressing room, hallway and stairway, all done with perfection. Removal of old carpet, old padding, old tack strips and even hauled it all away so that I did not have to fool around trying to find a place to bring it all or a way to get it to the dump.

When Empire failed us and didn't show up for a job, National Floors Direct came through. They sent a provider the next day. He took measurement and presented us with available options. We chose a carpet that suited our needs. They installed a few days later. The job was completed quickly and professionally. I would use them again when I need more carpet or floor installed. Thank you for your rapid service.

We were very pleased with our salesperson Alan. He came out to our home on a Saturday and brought samples. He measured and gave us our quote. He was able to reduce the price to fit our budget. My husband's job doesn't give him the time to go out to shop in stores and having someone come to our home was very important. I was so pleased and impressed with the installers. They were courteous, very professional and did a great job! They installed new carpeting in my living room and my basement so that we could finally use it as a family room. They carpeted the stairs into the basement and they look perfect. They cleaned up everything and vacuumed the new carpeting before they left. They also made sure that they vacuumed the floor after they removed the existing carpeting and before they installed the new carpeting. I absolutely love my new carpeting! Thank you for such a wonderful experience.

NATIONAL Floors Direct was a very positive experience for me. I had gotten a few other quotes which were much higher than National Floors Direct so I was pleased with the pricing and the quality of the service I received. The 1 year no interest policy was a plus, too. The day of the install went smoothly - no issues with a lengthy install or shoddy service. My installer took great care of me and my home. It is so nice to know that I can count on National Floors Direct for great quality and service. I would definitely recommend them to all my friends and family. I love my new flooring and wished I had not waited so long to try the company National Floors Direct!

My wife contacted National Floors Direct to install carpeting. Having never used this company before I was somewhat skeptical. The installer (Hassan) arrived on time and was very amiable. He was extremely meticulous in installing the carpet. He also cleaned up his work area after the installation! Hassan had a little extra carpet padding left over for our installation and he kindly offered to cut it for an area rug that we already had!! The carpet looks beautiful! The workmanship and price is outstanding! I will definitely use National Floors Direct again and I would highly recommend this company to friends and family.

From my initial contact with the salesperson, my experience with National Floors Direct was very good. He was very knowledgeable and professional. Explained pros and cons of various products. The installation crew for both the carpeting and hard flooring were very professional as well and did a great job with the installation.

Loved my experience with National Floors Direct. Amazing customer service, very professional and clean installation. The phone call to setup consultation, to the rep that came to my house. All of it was amazing and easy. I will highly recommend them to all my family and friends. Looking forward to using them for my next flooring project. Wonderful service.

Great name brand Armstrong flooring. The salesman did a wonderful job of matching the new wood flooring to the wood in the hallway. The floor was installed 9 days after the salesman came to our home. It could have gone in sooner if we had the availability. The installers were very hard workers. They were kind and courteous and knew their jobs well. They moved all of the furniture which was a huge help. After the flooring was installed they assisted us in placing down a large new rug before moving the bed and other furniture back in place.

The gentlemen who installed my carpet came in a timely manner. From measuring to installation was less than a week. My new carpet looks fabulous. The installers worked so efficiently and fast, but thorough and cleaned up and moved all furniture necessary. There was a wide selection to choose from. Will use their services again.

Right from the beginning, my experience with National Floors Direct was a positive one. My salesperson Danilo was very professional and took his time to explain the different kinds of flooring options I was interested in. I was looking for laminate flooring and he showed me a great selection of Shaw brand floors. He took his time to measure all the rooms carefully as I was getting the ENTIRE house done with new floors. He initially quoted me a price that was a little out of my budget, but after speaking with his manager they were able to bring down the price to an amount that was amazing! They beat all the other quotes I had received by at least $1000! I scheduled the install for about 2 weeks later as I was still having some work done in my recently purchased home.

I had a great experience using National Floors Direct for new carpeting in my home. They have excellent customer service. The gentleman who came to do my free estimate was punctual and very professional. The carpet installers did a fantastic job pulling out the old, and putting in the new. It was a pleasure having the team from National Floors Direct handle this job for me. I was impressed by their efficiency and professionalism. I would absolutely use them again in the future!

We are very happy with our experience with National Floors Direct. We wanted to replace the old carpet in our dining room with laminate, so we searched online, found their website and liked the selections for laminate flooring, so we completed the form online to schedule an appointment. Someone called right away to confirm our appointment. The salesperson arrived on time, and was very nice to work with. He showed us the samples, and we made our selection. He carefully measured and explained everything, and then gave us a very good price. We accepted, and he scheduled our installation date.

When the guy arrived to install my carpet, he was extremely pleasant and efficient.

We will be using National Floors Direct again on our next flooring project! Customer service was A+ and the installation men were great! We had a certain time and date that we wanted our rugs to go in and it wasn’t a problem at all. We would recommend them to our family and friends.

We were very impressed with National Floors Direct from the first phone call to the finished product. The salesperson was professional and understood his product. Customer service on the phone was informative. Most of all, the installation team was very professional, and finished in record time. Very happy.

We were very happy working with National Floors Direct! Our salesman Don was very attentive and accommodating to our needs. He showed us a multitude of styles and colors. He kept in touch with us during the whole process. The workers were very professional. They said the job would be complete in 1-1/2 days and were finished in only one day! The quality of their work was great! I would have no hesitation in hiring them again!

National Floors Direct came through for me. They put new floors in my entire house in two days. I had rugs put in 3 rooms and Luxury Vinyl Planking in my kitchen, bathroom and hallways. The floors look amazing. Shaw’s Vinyl Planking is a great choice. The rugs are nice and plush. It is so nice to come home to all new floors in my home. The installers took pride in their work. They paid attention to every little detail. They arrived as promised and worked until the job was complete.

We recently used NFD to redo our basement. We started at Lowe's, home Depot and both places didn't have the floors we liked in stock and no one really too concerned with helping us. My wife then went to another local place. She had to take the 3 kids (I certainly wasn't going to have them stay with me at home and interrupt my much needed nap time), then haul all the samples home and lug them into house. (Again I would have helped her with bringing the samples into the house but it got in the way of my aforementioned nap time (3-4 hrs)). Plus the samples were very heavy and awkwardly shaped. A job much better handled by the wife. The samples sat in our basement for a couple of weeks. She continually nagged me asking which ones I liked. Of course I refused to give get any input. (Not like she really cares what I think nor do I care what she thinks).

This was the second time I used National Floors Direct. I am a real estate investor that operates in the distressed real estate space. Flipping homes looks great on tv, but it is a lot of work. Thus, having the right people to depend on for a tough job is critical. All the carpeting needed to be replaced in all my properties. Each time, I called upon National Floors Direct. The appraiser was prompt, quick, and accurate. The install and even removal came only days later after being very flexible with my schedule. I will continue to use their services as they are truly professional and are honest with pricing. Check out the before and after photos.

Myself and my wife purchased our first home. We wanted to add a rug in the master bedroom, and our child's play room. When National Floors Direct came to our home they gave us a great price. No other company can beat their prices. They were very helpful and courteous. When they came to install the rugs they came on time. Their installers are terrific. We highly recommend this company for any of your flooring...

Needed a carpet installed within a week, due to our house going on the market. We went with National Floors Direct because of their advertisement to have next day installation. The salesman came by, measured the floors and told us it could be done 4 days later before our house went on the market. That was our max. We needed carpet installed quickly. I took the day off from work, waited all morning and then got a call that they were not coming. Rescheduled for the next day. My biggest complaint is that the salesman, Brian **, did not return several phone calls!! He avoided us completely and when calling the company direct, I got 2 different stories of why the delay. The 2 men who did the installation, were good. Renovating a new home and will definitely not be using them.

I called National Floors Direct on Friday 12/08 after another company who had scheduled a installation for flooring could not meet their deadline, and their next available installation date would be 12/13. An appointment was set for National Floors Direct. Website offers next day installation right on their website which would make installation on Monday if in stock. Sales representative Eric ** came to my home on Saturday, I explained to him what had happened with the other flooring company and the fact my husband is 73 on a walker. I had recently had an amputation and a diabetic and being without a stove for that long the expensive of having it reconnected and disconnect 3 more times or eating out every night was not something we could really afford. After hearing this he did the measurements and restated that the next day installation is based on having the product in stock.

Had National Floors Direct come out and give us a quote on work we wanted done. They measured up the rooms and then gave us 3 different quotes, one for laminate, one for the better flooring and then for the best. The gentlemen proceeded to tell us that the quote you get is their lowest price. When I said I wanted to get a couple more quotes he asked me why would I want to do that when they are already guaranteeing me the lowest price? I told him that I don't spend this amount of money anywhere and not check around to see if I'm getting a fair price. When I was given the price of around $7,000 they wanted me to put down $2300.00 that night even though I wasn't even planning on scheduling this job for a month.

There was one issue after another. Met with salesman and couldn't get in touch with anyone for two days after giving a deposit. Scheduled installation date and then a reschedule installation date to be sooner, received text from salesman stating the reschedule day was "good to go". Installers never showed for "good to go" date. Salesman denies rescheduling. Customer service called to confirm appointment day before installation date. Would call the morning of installation between 8 & 9 to give a time for arrival. Time of arrival was between 9-12. No one ever said there was a window of time, they leave you to believe someone will be there first thing.

We purchased a new floor from National Floors Direct, PO Box 1311, L.I.C., NY 11101 800-400-floor. Purchase date: 8/15/17 Purchase Price $2,449.63. Deposit $493.68. Amount financed: $1956. Installation date: 9/16/2017. Promises made at sale with salesman Jeff **: Subfloor is acceptable for vinyl tile. No preparation needed so no additional costs would be charged for installation. Right on the original bill of sale is written that we wanted slim grout lines. Salesman said the installer would be able to do this. The installation would take one day. We scheduled on a Saturday to avoid loss of work. When the installer arrived (Diego), he said the floor needs leveling. He charged us an additional $800. He also needed to come back Monday to finish the installation causing my husband to miss a day of work. (Unpaid). Diego said grout lines are impossible to cut into this floor. We let all of this go and did not stress about it.

Wall to wall carpet installed fast and professional, had 3 quotes and they beat them all with a better carpet. Time was important and they fulfilled my needs for time and price which was most important to my wife. Hats off to National. We'll be calling again when it's time to do basement.

Bedroom carpet - The installers arrived thirty minutes before their scheduled arrival time. Along with their equipment was a shop vac and I realized it would be a very clean job. They were fast, they were efficient, and they were courteous. They finished within two hours. Very pleased with the end result.

We had a great experience with National Floors Direct from start to finish. Brian, the sales rep came to our house at 6pm on a Friday, because that was the best time for us. He showed us samples, measured the rooms and worked hard to get us the best carpet and price possible within our budget. He even took a call over the weekend to answer a few of my questions. We tried and failed to have three other companies beat the quote National Floors Direct gave, we didn't save the extra 15%, but we saved hundreds overall. The installers were on time, courteous and hard workers. Our new house looks great with the 30 year old rose carpets gone and brand new tan installed. I'll have no problem letting our new baby crawl and learn to walk on our new, clean, safe and stain resistant carpets! Thank you, Brian and National Floors Direct, we couldn't be happier!

We had a great experience from start to finish. Everyone we came in contact with were pleasant, knowledgeable and friendly. The sales rep and installers were both on time and very pleasant. We love our new carpeting and will be using in the future.

The installers were courteous and professional. I was amazed at how quickly they removed the old carpet and installed the new one. It looks very professional and clean and neat. No loose ends or bowing or anything. After they did the install they helped to return some of the items taken out of the rooms and then vacuumed and cleaned the new carpets before they left. All in all my wife and I are very pleased with our new carpet installation. National Floors Direct has made me a believer. Great flooring at a fair price installed quickly and professionally. Thanks again Wayne for helping us take care of this project.

Yes the service was great. The workers showed up on time, made no mess, and finished way ahead of schedule. The materials are top quality and look great. The salesman even called the day after to see if I was happy with the project. I would absolutely refer National Floors Direct to anyone who might be interested.

I am a private consumer. I contracted with National Floors Direct to install hardwood floors in two rooms of my home. Working with National Floors Direct was a pleasure. They were punctual, polite and professional. A day after the work was completed, I received a phone call to make sure I was pleased. I would definitely recommend National Floors Direct to other consumers.

My experience at National Floors Direct has been wonderful. Service was fast, people were courteous and my carpets look and feel great. National Floors Direct was the only company that could install my carpets in short period of time. Other companies required a week waiting period before someone would come and measure the rooms and another few weeks to a month before installation. I was happy to be able to move in without the stress of having to wait for my new carpets. My office and guest bedroom now look and feel inviting and comfortable. I would highly recommend doing business with National Floors Direct. I will contact them again for my master bedroom and stairs once we're done with home improvement projects.

National Floors Direct was a true pleasure to work with. We scheduled an estimate and they came out within the week. Our salesman was very personable and was a lot of help choosing the right flooring for our home. He went over the benefits to each flooring type and really spent the time to get to know us. Once we picked our floor and got the paperwork squared away we picked a date for installation. Our salesman went through the whole process with us so we would know what to expect. The installation crew was on time and very friendly. They had the entire floor done in just one day. They did a fantastic job. We requested different baseboard for different areas of the house and they listened and got everything just right. National Floors Direct was a great option and we will definitely recommend them to anyone we know. Thank you!

When I first saw the ad for 3 rooms for $888.00 I was somewhat skeptical. It seemed too good to be true. But when John the salesman came out to meet me at my house he was very professional and reassuring. He did an awesome presentation of the choices I had and did not attempt to pressure me in any way. After finalizing the deal and setting the date I was looking forward to having my new carpets installed. When the installers arrived they were very courteous and professional as well. They did an outstanding job and were exceptional at cleaning up after themselves! After all is said and done I would highly recommend this company to anyone looking to have new carpets installed. And with a 10 year warranty how can you go wrong?

Pleasant experience from beginning to end with NFD. Would use them for future flooring needs and recommend to family/friends! Hard working gentlemen, very professional and punctual. Cleaned up after job was done. Completely worry-free experience we had with NFD.

I am very happy with the look of my new house with the carpet that National Floors Direct installed. The salesperson and installers both drove over two hours to get to me and both were right on time. I would recommend this company to friends and family.

We used National Floors Direct for some carpet in our home. We had a great experience and would definitely use you again. The guys showed up before they were supposed to arrive and was very nice to work with. Before they started they had me check the carpet in the van to make sure it was the correct color. They removed the old carpet and pad and then installed the new pad and carpet and it looks marvelous. It really was a great experience.

My experience with National Floors Direct has been a positive one. I am very impressed on the timing it took them to do two rooms in such a short time. They were very professional and looking forward to booking them to install the other rooms in my home.

Company stated they do not come to the house, only a picture. I contacted them three different times. The salesperson stated she was very sorry and some of her other clients were unhappy. The company has only been in New Jersey for a few months and gives very poor Service. The installer came by himself and couldn't even take a break. We gave him lunch. When he left the carpet was fine, but the next day seams started popping up. I would not recommend them. They refuse to fix all the seams or even come out to see the seams in person.

Do not use National Floors Direct. I had carpet installed at my father's house while he was in rehab. It was a nightmare! First of all, they tell you that they will only accept a bank check - no credit cards. I got a check from my credit union and had it made out to National Floors. The day of installation, they would not take the check. They said my credit union was not a bank. I had to go out and get them a $1,710 cash (the total cost for carpeting one large room) before they would start working. Secondly, after a couple weeks there was a large tear in a seam. When I called and asked to have it repaired, I got nothing but headaches. They tried to blame the tear on my father's wheelchair. Originally, I told the salesman that when my father gets home from rehab he will be in a wheelchair. I requested the best rug for wheelchairs.

As a business owner myself, I hate writing negative reviews since I understand the gravitational impact of a one-star review. But in this case, I feel I have no choice. National Floors Direct hands down has the absolute worst customer service I have ever experienced in my lifetime from any company on this planet. They canceled 2 installations a few minutes before the scheduled install time. They were a complete no-show for the 3rd scheduled install between 9 am and 12 pm. After a dozen ignored phone calls, a couple of rude agents, and a few hung calls later, they finally updated me at 4 pm that their van got towed. They said they were doing me a "favor" by not making me pay for their van tow charges. I still can't believe they would blame the customer for their car troubles. There was no sincere apology.

We are a repeat customer. We called National Floors Direct for a sales representative to come out to our home and show us samples of products offered. The schedule went smoothly. We could schedule in the morning, afternoon, or evening whatever day or time was convenient for us. Sales representative Brian ** came out within the time frame agreed upon. Brian was patient, professional, and present to our needs. His patience was exemplary in that my wife had second thought on color for the rug and called Brian back to our home. Brian did not hesitate to return. The installers had a two man team, Angel an installer did a fine job and answered any questions we had about rug care. Try National Floors Direct for yourselves.

I was very pleased with my experience with National Floors. The salesperson was prompt and personable and worked with me to get the product I wanted at a decent price. Scheduling was easy. Due to the hurricanes in Florida, my carpet shipment was delayed but National accommodated me as soon as it was available. The installers were prompt, professional and nice. The carpet looks great. I was nervous about paying them with a bank check before the job could start, but my worry was for nothing. I was very pleased with my experience.

I couldn't be more pleased with my carpets installed by National Floors Direct. The initial salesman spent a great deal of time with us showing us the various options that would suit our needs. I was given an installation date that worked around my schedule and the installers arrived right on time. They were professional, courteous and very neat. The carpets look amazing and the price was right! I would recommend National Floors Direct to all my friends and neighbors.

NFD removed our old carpeting and installed new hardwood flooring on our staircase. The quality is excellent and the installation is superb. The new riders look amazing. This company takes a lot of pride in their work and I would recommend using them again. Prices were competitive too. They were neat and clean and courteous in my home.

I would like to thank you and the people at National Floors Direct for your outstanding service and delivery of the quality product. From the time of appointment to completion, National floors made our carpet purchase very stress free and easy. The Salesman was very nice and helpful, and your installation team was truly outstanding. They did such a great job and moved all my furniture around to get the job done to perfection. We thank you and highly recommend your company to others!

I am very pleased with my carpet installation. The installers were on time, professional and polite. They removed my old carpets and installed new ones in only a few hours. Both rooms look great! I would recommend National Floors Direct to anyone looking for quality carpet installation.

Laminate Flooring - I have used National Floors Direct many times and they have been amazing every time! Their reps have all been professional and helpful. Their installers have always done a great job. They leave the place neat and clean. Their prices are fair and their work is top notch. I will be using NFD again!

I was pleasantly surprised by the professional way each and everyone associated with company was. From the customer service person, salesman and the installers. I could not have felt more at ease with the carpet install. I would definitely use National Floors in the future.

National Floors Direct is an excellent company. Friendly, knowledgeable, efficient and clean. We had our carpet removed and replaced with wood flooring. It was an all around great experience and we will enjoy our new floors for many years to come!

My family had an extremely positive experience with National Floors Direct. We were seeking new carpet on the second floor of our home, and the salesman came out at our convenience (on a Saturday) to show us several options and make recommendations about what would best fit our needs. We also felt like National Floors Direct did the best job of all those we considered in ensuring we would get value for our money. The installers were friendly, professional and showed tremendous care while in our home. My wife and daughters and I have been enjoying the new carpet. We would definitely recommend National Floors Direct to any friends or family who were in the market for new carpeting for their home.

The service we received from National Floors Direct was great! With the free in home estimate we were thankfully guided into making a completely different flooring choice. I'm glad we did because we are very happy with our new rugs! Even the staircase was done well with the rug cut perfectly around each railing piece. After the free estimate the whole job was complete in under two weeks. We were relieved that the workers were able to even move the furniture for us. Great, quick, affordable experience. Thanks!

It was really a pleasure working with National Floors Direct. You guys made my flooring job such a wonderful experience!! It started with the house visit by a professional representative just 24 hours after requesting an appointment. John was helpful, honest and professional. He guide us to pick the carpet we need at an affordable price and he worked to beat all the competitors' quotes. We were given an appointment in one week and indeed the guys showed in as promised and did their job professionally and quickly. I would recommend your company to any friend in need of a new flooring as you made my job so easy. Thank you again.

National Floors Direct was Very professional. They worked with me to meet my budget and made sure it was top quality. They were on time and always called in preparation of arrival. The installers were quick and did a top notch job. I was very happy with my experience. Will call them my next flooring job.

So my experience with National Floors Direct was definitely a positive one. We had both of our stairs and hallway rugged. From the beginning with the free estimate our salesman was spot on. He helped get us the best price possible. We scheduled the install for like the next week which I was happy about because I wanted it done asap. The customer service dept was courteous when they called to discuss the financials and confirm the install. Then on the install day the guys were behind great. They tore up the old stuff and removed it. That was wonderful! They made my house look fresh! And they even cleaned up when they finished. Overall I recommend this company for all your flooring needs.

We have worked with National Floors Direct twice before and we always had a great experience... and this time it exceeded our expectations. Our installer worked on his own because his partner was injured during their previous job. Yet, he never rushed and was very detailed. The result was phenomenal and my bedroom looks amazing!!! Thank you!

After checking out other businesses, I called National Floors Direct. I was very pleased with the colors of the laminate flooring, price and installation.. The two installers were very respectful, careful and completed the job in one day! I have two huge bedrooms, a walk-in closet and lots of furniture. They, also took up the old carpeting and took it away. I hope everyone has as good an experience as I did.

The sales department was very helpful, even though I changed my order. The salesmen I dealt with knew their products and gave me good advice. I love my new floor. The installers were also helpful and cheerful. They worked fast and efficiently.

I am very pleased with my new kitchen floor, purchased and installed from National Floors Direct. After getting estimates from three other companies, it was a huge relief to meet with the sales representative from NFD. He was low key, very knowledgeable and helpful. He helped us find the right product - luxury vinyl - at the right price. The installation team arrived the next week and did an excellent job! They were very professional and know their craft well. In two hours the floor was completed. I highly recommend National Floors Direct and will certainly contact them again in the future. In my book, they get an A+!

The salesperson was very knowledgeable and had examples of all flooring making it easy to decide what you want. The installation was good. They did not have enough material on day one to complete the installation but communicated well and came back and finished the job once they received the material. Overall the floors came out great!

Our experience with National Floors Direct was wholly positive. The representative who came to show us floor samples was thorough and friendly. He was also patient with our indecision and helpful in sorting through the various options. The installers were punctual and polite. They were quick and precise in their work, and they did a wonderful job and left us with a beautiful floor. They were experienced and completely professional. I'd recommend this service to anyone!

My experience with this company was wonderful. The salesman came to my house and listened to what I wanted done. Very courteous and professional. The installers arrived promptly for my appointment. They cleaned up everything. The floor looks amazing! I am happy with the outcome.

I am thrilled with the service provided by National Floors Direct! I am a first time home buyer and the floors really needed to be changed throughout the whole house. The person who came out to do the quote did an amazing job matching to the original wood in one part of the house. Then, the installers were incredible! So quick but thorough! And they took time to clean and sweep up after! I definitely would recommend them to anyone.

This company is the worst company I have ever dealt with. I had my carpet installed 10 months ago and it has ripples in it. After contacting 5 companies to fix it, they all told me that it is due to not stretching the carpet tightly enough during the installation. They are not taking responsibility for it. Their customer service is rude and unknowledgeable. Their sales people are very pushy. NEVER HIRING THEM AGAIN!!!

Our experience with National Floors Direct was very pleasant from the very beginning. Setting up an initial consultation was easy, the sales representative that came to meet us was professional, informative and very knowledgeable. Our installation went very well and the floors look amazing! We are very impressed at the quality and service provided by National Floors Direct! Thank you for a great experience.

With a week to go before we had house guests, my wife and I very little time to choose a company to install a new carpet for our basement office. We researched several companies and chose National Floors Direct. We received a phone call within 30 minutes of placing the online request so we could confirm the best day and time for an on-site quote. Just as promised we were able to confirm our installation with time to spare. The carpet looks great and was in place in time for a house party the following day.

From start to finish, I had a wonderful experience with National Floors Direct. The salesman was very professional and prompt. He guided me through the buying process and led me to the right product. The installation was timely and they cleaned up any mess they created. I will use National Floors Direct again.

This company is full of liars from the sales person to the warehouse people. They cancelled 3 times, lied about arrival time which was to be 9-12. I was promised to be the first stop. I had to take 3 days off of work for them to arrive on the 4th attempt at 5:00 pm!!! I tried to cancel the order only to be hung up on. Gave one star because I had to. Installation people were very nice and polite, another reason for a star, not their fault the company sucks! Terrible company and to boot, the wrong color carpet installed. Run do not walk away from this company!!!

Sales rep was very smooth. National Direct’s policy is for payment in full prior to starting job. With great hesitation, I agreed based upon sales rep claim of knowing National Direct’s owner personally and having owner’s direct phone number in his phone (he actually showed me his phone contacts). Sales rep committed to personally take care of any issues I may encounter based upon my prior experiences with incapable and rip off contractors. He assured me, there would not be any issues.

I have never dealt with such an incompetent company. We had originally planned dealings with someone else, except National talked us into switching. "Better deals, better service". They were supposed to start 07/07/17. Received a call they couldn't make it. I expressed my concerns because we were promised. The lady was extremely rude. They came FOUR days after they said they would the SECOND time.

Absolutely the worst company I ever dealt with. We selected a laminate flooring and the day of installation the flooring was half the thickness of the sample. The installers were not educated on how to install the product... Now six months later the flooring has buckled and we are unable to even walk on it... Called customer service and was told to call the flooring manufacturer. What a total blow off... The flooring was installed WRONG!!! I WOULD NEVER USE THESE PEOPLE! RUN AWAY!!! IT'S NOT WORTH THE FAKE SAVINGS THEY PROMOTE!!!!

We installed a Laminate floor in our basement family room last August. Recently the floor has begun to buckle near the stairs. We called National for assistance in having this repaired. We were told to call the manufacturer, I said the issue was not with the product, it was an installation issue. We were told that "installation issues usually present within four months" and that it was no longer under warranty. I said we would pay for the repair, we just needed them to assist since they had hired the original installation crew. They said they couldn't help us, that we should contact an independent floor repair service in our area. I find this to be poor customer service that they were unwilling to help us in having a floor we purchased from them, fixed. I would not use this company again.

Thickness of the product did not look like the sample we were shown so wanted to call to confirm. Salesperson told us one thing about how this would abut my sliding door and the installer said something else. Quote included tearing up old floor but installer arrived without appropriate equip. After trying to remove floor with a shovel, gave up and suggested installing over the old. Since some tiles had come up, would now need leveler. We asked him to wait until the office opened so if we call and get this straightened out would be able to move forward today but he left without telling us. The product issue was cleared up but we now had to reschedule for Monday. Will see how that goes. Not happy taking 2 days off instead 1!

Being a repeat customer to National Floors Direct, I asked Michael ** their sales person to assist me with another carpet install. We own 4 homes in Cape Cod that we rent out over the summer. Michael received confirmation from his boss that they could accomplish a Friday install. When I showed up on Thursday to sign the contract and hand Michael $300 deposit, he stated that the install team was busy on Friday but he received confirmation from his boss that they could do a 9am install on Saturday instead. On that promise I handed Michael $300 deposit. Friday evening I received a confirmation that the install team would show up between 9-11am on Saturday morning. Saturday morning I called the install team and they told me they would be there from 12pm-4pm but closer to 12pm.

Salesman arrived very pushy, selected flooring. Quoting price, it was way over other estimates. Lowered to where I was willing to spend. Salesman stated installers are not contracted installers; LIE. Installers arrived, Two brothers and one of their wives. I ask, "You contracted?" They said yes (verbal proof of lie). Installation went fine with few issues, they had to come back and fix after sending numerous pics. Other issue they use 1/2" molding, in bedroom it's fine but in the hall and stairwell it looks pathetic. Called and sent more pics, they said, "This is what you signed in the contract." Like I know about molding. Sales representative should of been more informative, so now after few arguments they're coming back to install 1/4 molding, that I had to purchase. Nice after spending 5k+... Go local neighborhood installers/company. These guys are scam artist, that use 3rd rate installers who I don't think they were legal to work.

I am happy to report that National Floors Direct has corrected my issues. I am pleased to do business with them. I spoke to the customer service manager Tom ** and he reviewed my issues and arranged for my refund, that will be processed by the end of the week.

We were very pleased with our experience with National Floors Direct. The sales representative was knowledgeable and provided us with samples of the type of carpeting we wanted. We had previously gotten two quotes from local vendors, and National Floors Direct beat their prices as advertised, for the same carpeting. There was no question that we would go with NFD.

I am SOOO incredibly unhappy with my experience with National Floors Direct, I can't even put it into words. Loved your salesman, until he was fired apparently. We are remodeling our home - removing old carpet, painting, and installing new carpet in one bedroom and hard flooring in the hallway, landing, and master bedroom. Had major issues scheduling the installation, had to have my bank call them in order to rectify the problem. Next, terribly shoddy installation! I realize installation is done by a third-party licensed contractor but the work directly reflects on NFD.

I recently had new floor installed in my living room, hallway and master bedroom. I was promised a call the day prior to the install to confirm the install time; that did not occur. When I called that night to follow up, I was told I would need to call back the following day. When I did, I had to leave a message, and then was called back to abruptly be told the standard window of install was between 9-12.

I contacted NFD regarding new carpet for our bedroom. Carol ** came out for an estimate and bragged about how much better quality and service NFD gives over Empire Today so we decided to proceed with them for the carpet install. While at my house, the installers brought me upstairs for a "problem". While they were moving the tack strips, they accidentally punctured a hole in the pipeline of my baseboard heat and water was seeping out...onto my new carpet no less! I got towels and they shoved them underneath the heater to absorb the leaking water. (A total of a few gallons drained into the bedroom so I had to keep replacing the towels for two days so that I wouldn't have a mold problem next.)

Thur 3/9 single, older gentleman carpet installer arrives at 7:55 and leaves at 11am (he was 1 of the 4 Original installers from 3/8). I called "Natalie" as he was driving away shortly after 11am 3/9. Per her request, I sent emails & pictures at 12:17. Then waited all day for a call - for resolution. At least a response, an email.. I got nothing!!! I finally called Natalie back at 3pm on Thur 3/9 for an update. I noted I need the second job of vinyl planks installed Saturday 3/11 (was contracted to be done a one day install on 3/9!!) but need rugs resolved today 3/9 or Friday 3/10 so the vinyl installer can complete his contracted work. I am told a crew will come Fri 3/10 & inspect it and do what they can to correct or determine if it needs to be pulled up & reinstalled. Also she assured me they will clean the mess left throughout the entire area. No one ever vacuumed up or cleaned up after install on either day 3/8 or 3/9.

I had National Floors Direct come give me an estimate on a family recommendation. I met with Brian, the salesman, who was very good. He listened to what I wanted and made several suggestions which resulted me to hire them to re do my floors. They installed carpeting in 2 bedrooms and laminate in 2 other rooms. They were on time as promised and very professional. While at my home they reviewed all the work that needed to be done and got straight to work. They were cleaned and organized and moved all the furniture then put it back. Once job was completed at the time promised I had 4 rooms of beautiful new flooring. I would recommend them to family and friends!

We have had a great experience using National Floors Direct. From the salesperson to the installers, they were very attentive. Love the floors and all that have seen them have been complimentary as well. Would recommend as I would certainly use them again.

Our experience with National Floors Direct was exceptional. They were able to accommodate a quick estimate and installation. The sales representative who came to my home was professional and efficient. The installers were also detailed and careful in the installation as well as when they moved the furniture in and out of the room. Overall a great experience.

The sales rep with National Floors was very helpful, lots of ideas and helped me keep within my budget, with a quality carpet. The installers were on time, ran into an issue (not their fault) and were very patient to wait while I brought in another professional to solve the issue, great work, and fast!

I was really appreciative of the whole experience from National Floors Direct. Jim the salesman's visit was thorough to meet our wants and needs and helped us choose the heavy carpet for the two rooms. It was great to hear from customer service two days before installation to verify our address and the carpet ordered. On Saturday of the installation, Tom called and told us the time frame the installers would arrive (which they did). The team of installers were very professional and courteous to our needs and also helped me move a couple of heavy pieces of furniture I was not able to perform by myself. Thanks National Floors Direct! Great Job!

My experience with National Floors Direct was such an easy & pleasant experience! The sales rep gave me a great quote, applying 3 different discounts to my order! We set up an installation date and I had my beautiful wall-to-wall carpet installed within a week! The installers helped me move the heavy furniture and did a great job! I am looking forward to doing business again on my next project! Thank you National Floors Direct! Sincerely, one happy customer! :)

I was reviewing a lot of floor companies, I came across several. I, like you are now, seeing what people felt about the service they provide. Well I was told there were people all over the world so you can't really count all. Okay so I did, I hired them, Well don't do it, it is kind of like lighting a cigarette thinking getting cancer is not going to happen to me. The floors are not in correctly. I called, they told me I need to send pictures. I told them I don't have a camera. After I sent a letter threatening to call Turn To Ten they sent their own worker who took pictures on the 9th of March. Still no answer even though I called! They keep saying they are trying to get their field installer. Well how come it doesn't take that long when you schedule a sales call!?! Well like I said, don't trust them. I did! I also see their ad. 3 floors for 888.00, I ended up paying 5,000,00 for four rooms right before I saw that commercial.

Our new carpet was scheduled for installation on Wednesday 3/29 between 12-4pm. The installers arrived at 2:00 and proceeded to work right away. The installers were professional throughout the entire process. They were careful not to damage any furniture etc.. during the move or carpet removal/installation. They consulted my husband or myself as needed during the process to ensure our complete satisfaction. Upon completion, they vacuumed and cleaned the area and replaced all the furniture to where it belonged. The new carpet looks awesome and we are very pleased with the entire process. We would highly recommend National Floors Direct to our family and friends!

Thank you so much for your superior service and installation. The entire process was hassle-free and went better than expected. The salesperson who visited our home was very attentive to our needs and answered our questions thoroughly. The pricing and product we received was much better than expected. The installers were prompt and courteous. The hard-working crew of three finished the entire project in one day! We were very pleased with their professionalism, care for detail, installation, and cleanup. [They even accommodated our schedule, switching from a Friday to earlier in the week, Wednesday.] We will recommend National Floors Direct to our families and friends. Thank you so much for beautifying our home.

Was supposed to have my rugs installed yesterday. First they said they would be here at 9am. Then they call and say they will be here around 2-3:30. Get a phone call around 4. Their van broke down. They arrived at 6pm. They didn't speak English. Then after two hours they tell us they don't have enough material. Got in the van and just left. Had to call today since we have new furniture coming in. Come to find out they have to order the material. Rugs won't be done for a couple days. This is unbelievable.

We definitely like our new carpet. It seems to have been installed very well and appears to be the quality that was promised. The installers showed up within the specified timeframe. The job was completed in a relatively quick amount of time. They also did a pretty good job cleaning up after. I would definitely consider using NFD again in the future and will spread the word to friends and family.

We had a pleasant experience. The manager that came out to our home was prompt and very courteous and able to answer all of our questions. We asked for next day installation on a Saturday and our needs were met. Our installer arrived on time the next day and was very polite and cleaned up after himself! Most importantly, our floors look terrific... he did a great job!

The installation of carpeting by National Floors Direct went very well. The installers were professional, courteous, prompt, and did an excellent job with the installation. The basement looks terrific! The pool table was moved flawlessly and ended up being perfectly level once completed. The installers were also amazed with the end result. So, we are very pleased with the installers representing National Floors Direct, as well as the carpeting we purchased. Thank you very much for your time and attention to our questions and requests.

I called National Floors Direct for a quote on laminate flooring for 3 rooms and hallway. Met with salesman who measured the areas. After measuring he called his warehouse and gave me a special price which I thought was very good. I signed a contract and installation was scheduled for 2 weeks. I agreed to rip up carpet and furniture to save time and money. Gave salesman a deposit.

Thank you for the time and care that was put into my new floors. My original floors were old, uneven, and installed incorrectly. Everyone was professional and knowledgeable when answering my questions. We are so proud of our new beautiful floors. We look forward to working with National Floors Direct for future projects!

They were very professional. Daniel Rosenberg the VP paved the way to a smooth installation per the specifications in the contract!! Nice job by the installers too. Way to go team National Floors Direct. Good teamwork and troubleshooting by customer service.

I had an awesome experience with National Floors Direct. The salesperson I dealt with directly showed up promptly and was very professional. He showed me all of my options and educated me on better choices I had available. The install crew was great and was done within an hour. I was impressed how quick they did everything and how awesome the finished product was.

The installers were prompt (early actually) and went right to work. They removed 5 doors and replaced them without a scratch. They were also very friendly and provided information on how to best clean the rug. They cleaned up everything and vacuumed the rug before they left. Very friendly and personable. Not a seam could be seen. My husband who is very meticulous was very pleased with their carpet installation work. Carpet looks great!

A salesman arrived at my house promising me the world. I had a quote and a carpet from Home Depot for a 24 oz carpet. His quote was twice as much but it was for a 42oz carpet and he could get it installed in two days. No problem he says... We set everything up with him understanding that I had a hard deadline. Miraculously, the day before the carpet was to be installed, I get a call from NFD telling me that a sprinkler system destroyed the carpet I chose and I would have to choose a different one. I called the salesman who told me that the carpet was stuck on a truck somewhere and wasn't in stock (not sure who to believe). He then texted me a sample of a rug that he could replace it with for the same price. It appeared to be of much lower quality. I asked him if it was the same weight as the one I purchased. He never responded. To this day he hasn't responded or picked up the phone when I have called.

They came and understood my situation after having Empire put new carpets in 3 years ago. And they all looked like crap. National Direct gave me a very competitive price. And a first rate job. They didn't try to nickel and dime me and they followed thru with all they promised. Great job.

National Floors Direct was the best choice that we made to transform or three bedrooms that had been carpeted for 26 years. The most unhealthy living because my son has asthma. The new hardwood floors are a healthier way to live and look so much nicer. The very talented installation crew that were here were top notch workers, they were skilled and wasted no time on the job. They were very pleasant to have in my home and would highly recommend this company to all.

I like my new hardwood floor, it looks very clean, bright, make the room feeling comfortable to stay longer also walking feeling very smooth. I had wall to wall carpet before, it was hard to clean, now it so easy to clean and match all my other rooms.

The flooring we chose was based on not just price, but attitude, value, service after the sale. NFD gave us the best combination of those, and we had a deal. Install went great. Installers were professional and respectful of our belongings. Will absolutely use NFD again.

Would recommend them to family and friends. Great and friendly people to deal with. Had a problem and could not take delivery when we had it scheduled. No problem. They held on until we were ready. Installers were great and did an awesome job. TY.

I was very satisfied with my flooring installation. National Floors Direct was on time and clean up after. I will use this company to do my upstairs in the upcoming months. I highly recommend this company. The price was in my price range. Thanks again.

NEVER use them!!! They subcontract work out. They put gouges in my brand new trim. I've called and sent pictures for 2 weeks. It's a call center so there is no manager to talk to. It's a joke. Now they tell me if I read the contract it states that they don't cover that. I should have known when they only take cash or bank check. When I questioned why I would have to pay cash in case something went wrong. They said "just note it on your receipt and we will fix it". Which is what I did. I noted it on my receipt. Now I have no recourse. Worst company I ever dealt with. My salesman John was awesome. If not for him I never would have went with the company. Hopefully he has the sense to leave that awful company!!!

We had laminate flooring installed on January 31, 2017 in our very large bedroom. The installers were very courteous and moved right along. After completion we looked around the room and didn't notice any problems, but once we started putting our items back in our room we noticed buckling here and there throughout the floor and damage to our bed that they had moved.

These guys do not leave any sample. Beware! The installers were great, however, the communication and implementation process is horrible. They asked for the check before the carpet was installed. They received it. They removed my carpet and cleaned the floor quite nicely. Good. Then the carpet was unrolled. We saw it and I said to the installers that I thought the carpet color was off color and asked for a sample. They had none. My furniture was moved into the kitchen, so I reluctantly had the carpet installed. I called the company several times to tell them what happened. After repeatedly being treated badly and ignored, they told me if I too bad and if I wanted them to come out to see it, it would cost $150.00. I spent over $4000 with this company and will not use them again.

Do not use this company. They are a bunch of LIARS and crooks. I requested a quote to have new hardwood floors installed in 3 bedrooms that had old carpet and squeaky floors from old hardwood. When the salespeople, Joel and Jim came to provide the quote they said that when they install the new floors, they will secure the old floors to prevent the squeaks. When the contractors actually came, none of this was communicated to them. After handing off the cashier’s check and giving National Floors Direct $10k worth of business, they had the nerve to tell me that this was not covered and asked me to pay $150 cash out of pocket to the contractors. Don't give them your business. They are rude and just want to nickel and dime you. BEWARE.

We had Mohawk Smart Strand carpet mistakenly installed by National Floor Direct on 11/30/16 and reported an issue with lines in the carpet in the middle of my living room floor. It has not even been 2 months with a carpet that comes with a 20 yr warranty and we sent in pictures that were immediately declined by National Floors Direct and the manufacturer without even coming out to my house to see the issue in person. The incredibly rude customer service rep Cynthia told me to buy a new vacuum cleaner with a better ball and brush and the problem would fix itself. I asked her to have a manager call and she said too bad for me as the claim was denied and see if the manufacturer could help me with this issue.

I bought some carpeting and hardwood from National Floors Direct and the installers came on time. Carpeting was installed pretty quickly. Of course 13 months later after the carpeting was installed and the warranty expired my carpeting started bulging. As for my hardwood flooring I have two gaps, one on the entry way and the other by closet door. I tried three times to get to them by email with no response. Will never use them again.

This company called me apologized and has resolved the issue. The work that was done was fabulous except for things that could be expected and as I have noted. John was a great guy to work with. My problem may have been he did not call me back immediately as he had every other time, but he called me shortly after I wrote this review. I revise my opinion and would definitely hire National Floors Direct.

Our in-house consultation with Larry ** was very good. He is very knowledgeable and provided us with the carpet needs for our home. He worked with us to stay within our budget. This was very important to us. We forward to working with Larry on other projects within our home in the future. He is a pleasure to work with.

This evening I met with Larry to discuss options for floor covering. Larry was extremely informative about the products NFD offered for my flooring situation. His calm demeanor allowed me to take my time and consider my options. When I finally decided, the purchase was effortless! And I qualified for 1 full year same as cash financing! Thank you NFD!

First, I must say that I am extremely satisfied with the sales representative, the price, and the product. The installation teams were great and made no mistakes. I got 95 yards of carpet and a 10 X 12 area of vinyl plank flooring. That said, the scheduling people (located in NY) were rude, lied to me several times on the phone, and caused a huge disruption in my schedule. Once they got their money, it seemed that they were not concerned about my satisfaction with the scheduling process or installation.

Jon ** was wonderful. Very knowledgeable and attentive to what I was looking for. I am a long time customer and always ask for Jon. He was not pushy and did not try and sell me something I didn't need. He arrived on time. I am very pleased with my carpet.

Thank you for a great experience from the time we met Brian to the time the installers finished. Brian was extremely professional and knowledgeable about the products as well as the procedure.The 2 separate crews that were here that day worked well together. I was surprised they could do it all in one day.

It has been a great experience. John ** was wonderful! He made the experience easy. I would recommend him!! We are happy with the carpet we are getting and the in home experience and convenience of it all. Would definitely recommend this company.

The old kitchen floor was removed and new hardwood, provided by National Floors Direct, was installed on the existing underlayment. The team was on time and did the work according to our agreement. Additionally, we agreed on a separate contract for installing a new carpet on the access stairs. We were happy with the end result.

Very pleasant experience without the high pressure sale. Detailed explanation of product types and several great samples to choose from. I has several rooms to have work done and they are able to accommodate each one. Couldn't be any more convenient with the in-home shopping and the quick installation dates. Highly recommended.

The whole process of working with National Floors Direct was a pleasure. The promptness and pleasantness of the salesman Matt was impressive. After negotiating the price we booked the install. I was a bit worried about the installers after reading some poor reviews. All my worries were put aside a minute after meeting the installers. They were very courteous and professional. They went over my order with me before starting to make sure it was all that I was expecting. They worked hard and fast, and they were ever so polite. I would recommend that for all flooring needs NFD is the place to work with! From a very happy customer in Ipswich, Mass.

Alterna Floor - Skeptical at first about paying before work was started. Worried for nothing. My installer, Miguel **, was first rate all the way. Worked 2 LONG days, new sub floor and this floor looks amazing! Just ordered carpets and house is done!

Larry was excellent and supportive. He made us feel heard, and gave us all our options. Feel I am getting a fair price for a good quality and feel confident in the work moving forward. If the rest of the company is as kind and professional as Larry, I am feel great about our decision to move forward with this company.

I had spent time trying to work with a "big box" store thinking our flooring replacement would be a pretty simple process. After countless headaches, I reached out to National Floors Direct and quickly Larry was at my home to assess the situation. He talked me through the steps and options and helped guide me through the process. He was knowledgeable and there was no pressure. I felt like Larry was working to make the process easy and something I would be happy with for many years to go. Now after not knowing when this project would get done just yesterday, I'm looking forward to having my new carpets in just a week. Thank you Larry!

Larry was an excellent salesman. He went out of his way to be respectful, patient, and accommodating of our situation. We were very appreciative and happy with his service and look forward to receiving our carpet very soon. The only thing that we were disappointed with - which was not Larry's fault - was that we are moving and we asked to meet a representative at our old house to pick carpet and then measure at the new house and all the phone representatives we spoke to were not able to help us. Therefore, we were forced to have Larry measure the carpet and then sit in the car with us to choose the carpet. Though Larry was great - this was not our ideal situation.

We were in need of new flooring and saw countless tv commercials. We decided to have the 3 companies on tv come out and quote our living room and office for hardwoods. We were not very impressed with the Empire rep. The Luna rep was very nice but didn't seem to have enough knowledge of hardwood flooring. The National Floors Direct rep Larry was extremely knowledgeable about the flooring we asked for. He was extremely thorough, making sure that all areas of the project would be taken into account. Even went as far as to make sure that under our carpet, the subfloor was sufficient enough to accept the new floor. Something that neither other fella checked. We felt that that was a great indication that National Floors Direct had our best interest in their mind. That was one of the reasons among others we chose this company.

Loved the visit I had with our sales rep Larry. He was so informative and helped us through this confusing world of carpeting. No gimmicks or games, just honest, expert guidance. The price was reasonable and the product is high quality and a name that we have actually heard of. Highly recommend this company.

Jim ** & Larry came to our household, personable, knowledgeable, felt very comfortable with both of them and appreciate their time. We feel very confident we are getting the best service possible and are very appreciative. They showed us and all products and explained in detail all involved with our inquiries. We are very happy to expect our new rug and feel confident that we are going to be extremely satisfied.