National Floors Direct Reviews

My experience with National Floors Direct with my new wood and carpet flooring was spectacular. The sales rep was very informative and helpful and blew every estimate I received to that point out of the water. Be ready to make a deal when you have an appointment with National Floors Direct. The appointments for installation were convenient for me and completed in a timely manner. I love the high quality flooring I received and look forward to using National Floors Direct again for my next flooring project. I received a gift card for my time in posting this honest review and I highly recommend getting a free estimate for your next flooring project with them but schedule them last because they come prepared to make an amazing deal!

I have been seeing National Floors Commercial on Tv. I called them and I got an appointment the next day, The gentleman who brought me the samples was extremely professional. The installers were extremely professional and they did an awesome job. I would recommend this company and I would use them again.

NFD installed some carpeting in my home. The company did what they promised. Installation was timely. Workers were professional, courteous, and efficient. The product was high quality and reasonably priced. I would not hesitate to recommend NFD for installation of flooring or carpeting.

WE used NFD in the past and decided to have new flooring put in our house and to try them again. Initially everything was good however after five months in some areas the boards are actually separating to the point that there are 1/8" gaps between boards. After three weeks I was able to finally reach someone I was told that the warranty is three months and to bad I needed to call another installation company.

Problems began with our salesperson. The initial quote for one large room of laminate came in at $16,000 so they could show 60% off. Negotiate hard with quotes in hand from Lowe’s, Home Depot, etc. We finally agreed to $4,900 including moving furniture, trim work, etc. The flooring guys found issues with sub flooring in our 20 year old house and were told to up charge us. At this point, you have prepaid for everything as is their policy. The flooring job itself went well. There will be dust everywhere in your home... Just FYI and I would remove pets next time as it’s very noisy. That was to be expected. What wasn’t expected was that the trim work was awful!

Xavier the sales rep was very courteous and helpful. He did not rush us when we were trying to pick a color for our carpet. The installers moved all my furniture and put it all back where it belonged. They removed the old carpet and padding and cleaned up all the mess. They even swept the new carpet. Everyone from the sales rep, installers to the customer service rep have all been very helpful.

10/10 recommend National Floors Direct! The estimate worked for my budget, the carpet quality by far exceeded my expectations. The installation was within a timely manner! The gentlemen who came to install were on time, efficient, extremely polite and above all cleaned up after themselves! I would highly recommend this business to anyone looking for new flooring, great products, great prices and great customer service. The only complaint, which is MINOR was the estimator ran a little late arriving during the expected window but the company was considerate of my time and offered a discount for make up for my lost time that day. I look forward to do further business for my future flooring needs :).

Absolutely awesome job, from the actual Sales appointment to three man install team. They all worked with us on the price, they were timely and the carpet is Plush and lovely. Keeps my kids playroom super warm. Thank you So much for an awesome job!

The overall carpet installation experience was good. No complaints. I would have expected some patience from the sales person. She was helpful and informative but was in little rush and that gave me little hard time to decide on installation. But things turn out well at the end of the day. The guy who came for installation was really nice and very professional. He answered all my questions very patiently and very informative. 5 stars to him. Overall things was done very nicely. After installation all remains were clean up. Very happy with my choice of going with National Floors Direct for carpet installation. Will definitely consider for my next project. I received a gift card for my time in posting this honest review.

From start to finish our experience, the appointment was an informative, pressure free experience where we felt comfortable exploring our options without being rushed or persuaded to purchase top of the line materials. Also, since we were looking to spend wisely, the company honored its policy to meet the prices/estimates of competition when we presented our research. We will using National for future projects!

The sales person that came to my house was awesome. The pricing was very good. The delivery was on time. The installers were very cordial. My carpets were installed professionally and in a timely manner. I’m very pleased with National Floors Direct. Thank you. Chris **

Great company to work with. We were very satisfied with the finished product of our carpet install. The woman who we worked with was very informative and helpful. The gentleman who came and installed the carpets were very professional and did fabulous work. Overall a great experience.

National Floors Direct is a wonderful company to deal with. From when the salesman first came to my door greeted me with a smile and a handshake and made me feel extremely comfortable from the start. I was unsure of the product I wanted to go with and what I truly needed in the laminate flooring system we wanted. The salesman walked me through each flooring and what to look for and what actually may be harmful in a floor. He never once pressured me and let me take my time and discuss with my wife. Once we made our decision we called him back and sure enough he came right over with a smile and made both of us feel great. The installation crew was just as great as well, they came on time and acted very professional. We could not be more happier with the floor and the overall professionalism of National Floor Direct, I highly recommend them to everyone!! And I received a gift card for my time in posting this honest review”

Do not buy from this company. A salesperson named Tanya came to our house, and gave us a ridiculous quote. We told her no and she would not leave. We ended up agreeing to do 2 floors and gave her a check. We immediately cancelled and company cashed check anyways. They called 3 days later and acted like we never cancelled. A customer service person named Kevin actually called me "Lady" and told me I have to talk to the sales manager to cancel. I am going to have to end up filing a small claims for my deposit. We ended up using Luna, a much better company.

After a few too many years, we finally made the move and got new carpet. The carpet installation process was so much faster and easier than I thought it would be. I was dreading the whole thing, but I am so pleased with the whole thing! From start to finish, the guys were so easy to be around, and they really got to work. It looks fabulous!!

My father had National Floors Direct come out to his house to get an estimate on redoing the kitchen floor, 3 bedrooms, a hallway, two staircases, the front hall, living room and dining room. The sales rep came and she was very nice (of course she had to be to push the sale). She approved the colors and wrote them down. She even played, "We'll give you a veterans / first responders discount, we take good care of our veterans, if you have any issues call me...." Well he did have an issue, a very big issue .. left her a voicemail right away and no return call!!! They installed the wrong color rugs!!!

I had all the carpet taken out of my house and then replaced with hardwood. Daniel was super helpful in making my decisions for which flooring to choose. I was happy the construction only took a few days, and my house was left tidy and clean. I am so happy with the final result.

Their flooring services are great. I hired National Floors Direct to renovate the flooring to the hallway and kitchen. They did a great job with the hardwood flooring to both and the installation process was very easy with the great coordination from the team.

Sales rep came to my house with 1 sample board...the best and most expensive of course. When asked if he had anything less expensive he brought in 1 crap sample board. He was very aggressive. Fake calls to supervisor multiple time to try and do better. Raced me through the signing after spending 2.5 hrs at my house. Never explained the cancellation notice however he spent a lot of time saying if I waived my right to cancel he could have the product installed almost immediately. I thought this was shady because the product I finally decided on he said was back ordered for 2 weeks. He came on a Saturday and I decided to cancel on Monday morning so I could get some other quotes.

The installers were great but what a complete nightmare it was dealing with any manager, sales person, or customer service representative from this company. To start, I placed an order for carpet and kitchen flooring. I was aggressively sold to and told to place an immediate deposit of $1,000. After the "3 day cancellation period" I was told the deposit check bounced. (This was impossible.) The sales manager, Tonya, told me she was looking into the issue but wanted to send another representative to my house to collect another check. I told her this was not going to happen so I escalated it to her regional manager, Larry **. Larry told me he had no direct contact at their bank, People's Bank, but he was checking his email "every 15 minutes" for updates.

They have predatory sales tactics, that is played on the consumer by a deceptive high pressure sales tactic. This includes, fake phone calls to drive the cost down, to make them seem cheaper. The salesman will not leave when initially asked. When you notify them for cancelling they tell you to mail the cancellation notice, although they will accept DocuSign to take everything else from you. DO NOT DO BUSINESS WITH NFD.

Sent 2 people out that did not even speak English. Had no idea what they were talking about. When I called the office I got a sales mgr. that was so arrogant and accused me of being a racist when I said, "Just give me my deposit back." Got no way that's ever going to happen, then he called back and said the following week he would send people I could understand. Guess what? Got the same 2 and again got on the phone and the same damn run around, also they were supposed to be arrive between 9 and 12. Show up about 1:20 and would not bring materials in until I paid cash upfront, sent them away. The 3rd try was yesterday, did get 2 nice installers but this took the joy out of a new floor, they are the not a reputable company. Do not stand behind anything they say. STAY AWAY FROM THEM. This is the worst company I have ever

We have a flooring project for which we are collecting quotes before awarding a contract to anyone. The sales rep spent 2 1/2 hours in our home... Gave the pitch for the company, took measurements and gave an unreasonable price to do the job. He badgered us to see a competitors proposal and could not leave before calling in to the office for a better price. We made it clear that we were not awarding the work right then and there and after 3 or 4 calls with the supervisor, we wouldn't do business with this company if they were giving it to us for free! After reading some of the experiences that others have had, I am so glad we stood our ground. Save yourself... Dont even call them!

The hardwood work that they do is amazing, The crew was nice and cleaned up after renovations. The manager came out and inspected the work once the crew said they were finished to make sure that we were happy. We are satisfied with the results.

The salesperson did a great sales job but was incompetent as far as measuring, ordering our product (we had to back order additional product because the original order was short product) and explaining the horrible guarantee of their products and installation. The installers knew we had a "big" job yet showed up with only 2 men, then the lead installer left for 5 hours. The flooring on the contract said to install in a diamond effect and they insisted on installing it square because it was "faster and easier". The sales person did not mark down that we needed a new sub-floor so this was an additional cost and time. Eleven months later nails are popping up (from the sub floor they installed) thru the Armstrong flooring. Armstrong said the installation is not their issue and National Floors said I only had a 90 day guarantee. I could go on but am limited by space. Stay away from this organization.

After getting the keys to our first home the next order of business was getting the floors redone. We needed to get the floors done asap because there was some water damage from some disgruntle ex tenants. There was discoloration and a ton of scratches! What we wanted to know was if the floors could be refinished to smooth out the bumps from the water damage or if we would have to replace the entire floor. National Floors Direct assured us that after sanding the floors down the bumps would be smoothed out and we wouldn’t be able to feel/notice them-and he was right!! I saved a lot of money thanks to them, because I really thought I was gonna have to gut the place and then replace.

After a poor experience with the person coming to get the deposit and sign the contract, everything else was great. The person who came out to measure was excellent and the installers were prompt and did a great job. We are very happy with the carpet.

My house had carpet in all three bedrooms and I was tired of it. National Floors Direct tore all 3 bedrooms up and replaced them with red oak strip to match the wood I have in my main area. I had my main area refinished and all stained a darker color. It turned out absolutely beautiful. All my floors are now matching perfectly installed. National Floors you guys deserve 10 stars!

Shoddy quality of work, bad quality product, and unhelpful customer service. They subcontract out to random guys that don't have accountability and aren't invested. They're in and out asap. The guys HAVE to get the work done as fast as they possibly can. The rugs they put in were cut short so that they are shedding because the ends are not properly tucked in at the edges. The stairway rug was cut so that there are seams on every tread.

I was leary to use such a large vendor, but they were great! As noted in the subject, I was very nervous about going with the big guy. The salesman was professional, and intelligent. I didn't love the decide on the spot for the best deal mentality, but I understand the logic. Had we not, we would have hemmed and hawed, and never gotten the quality and professionalism we were looking for. They use local small vendors which made me very happy. Both teams, one carpet, and one hardwood, were on time, worked hard, and got the job done in one day. I was very happy with our entire experience and feel they did a fantastic job!

Please be advised we were robbed by this company. They have been unresponsive and ignored our requests to make repairs on a shoddy job. The installers cracked, and broke every single saddle and left with 9 boxes of flooring. Every single person we have contacted has not returned our calls. Absolutely terrible, deceitful and false representation.

My sales rep at NFD was good. He was direct and when a little snafu occurred he worked it out in my favor. The installers came prepared and did a great job. I especially liked that they cleaned up after themselves. My floors look great and I paid less than a third of what Lumber Liquidators quoted!

We got the wooden floor on 80% of our house, except in two bedrooms, and National's price was very entertaining. I know that based on past experiences I’ve had, that they’re very good. And the floor is a beautiful color. My son, wife and I picked the color, and then the lady from the company also agreed with us that it is nice. Her service was excellent. She was very knowledgeable.

I saw National Floors Direct on TV commercials. I was also reading reviews and everybody had some good things to say about them. They had very good reputation. So, I figured I’d give them a try and it was a great experience right from the start. They don’t have a store so their rep came to house and showed me their items. And the workers that they hired were excellent. Everybody was good and the installers were professional and prompt. They notified me ahead before coming. The floor looks great. They did everything that they were supposed to do and they did a great job. I was very pleased.

The sales rep that I worked with was very nice. He was a funny guy, and he definitely knew what he was talking about. We had hardwood flooring installed in some rooms since we had some wood floor in some of my rooms so I wanted to match that. I also put in carpeting in the toy room and in the guest room because I figured it would be a little more comfortable for my grandchildren. I'm very happy with the flooring. It gives such a nice finished look.

I am very disappointed with the quality of work of the carpet installer and the customer service department especially Cliff the customer service manager. I had carpet put in a bedroom covering hardwood flooring. There was a quarter round molding up against the baseboard which my salesman said would be removed. It was not. Just days before the carpet was installed we had a painter in to paint the walls and baseboard. He purposely did not paint the quarter round as it was to be removed. Well it was not. The carpet installer actually left unpainted quarter round molding and butt the carpet up to it. It looks very unprofessional. I am not sure how someone could do such a shabby job and feel good about leaving it that way.

The salesman lied and promised the better quality of the two samples he brought to my house. Customer service was extremely rude and then lied even more by customer service reps claiming to be managers. The company delivered the wrong product as I was leaving town for a funeral and I was forced to settle with a lower Quality Carpet when we agreed on the higher quality carpet. Worst, most dishonest company I've ever dealt with. This company is trash from top to bottom! Dishonest and dumb enough as to forgo commissions on a whole house so the rep could make a few hundred bucks on one small room. They switched the higher quality carpet for the lower quality carpet and the script of lies that customer service kept repeating was ridiculous. So they "won". They beat a consumer. CONGRATULATIONS!!!

I had a great experience with National Floors Direct. It was the first time I used them and everything was perfect. They were within my budget, polite, clean, courteous and professional. They explained everything they were going to do. I would definitely use them again.

They were on time. They did a beautiful job on our floors and they were very neat. They cleaned up after they were done. We love our new floor and we were very pleased with the installation process. I would highly recommend you to anyone one.

This is the second time I have used NFD. I had an extensive conversation with the salesman about the entry threshold and whether it would be replaced. He insisted it would and put it in writing in my contract. Now they will not replace it nor will they give me a credit so I can pay a carpenter to come in and replace it. I have had over a dozen phone conversations and each one ends the same way...they will look into and someone will call me back. And no one calls me back. I call again and they read back all the notes and then tell me they will speak to their supervisor and Someone will call me back. It’s been a month since my floors were installed.

Huge communication problem before installation. NFD blamed it on a phone prob. Installers nice, but barely spoke English. Very hard to communicate. I was asked by installers if I wanted leftover carpet. I said yes, but carpet was taken away. Finished product is good, but overall experience not so much.

Were disappointed in the quality of work. There is still a very noticeable bump/seam in the middle of the room where there is no way to hide it with furniture. It took several visits from installers to try and rectify the situation and it's still very visible. We had to submit photos twice. We waited all day for installers to show up because someone has to be home, no show!

The installers did not know how to lay down the floors. I have gaps on my floor which should not be there. National Floors Direct gave the installers white trim for a dark brown floor. This is the worst company. Do not use them.

The installers were extremely reckless, they bashed, and scraped every piece of trim, walls, balusters on both stairways, unnecessarily, despite my asking them to be careful, as the walls and trim were just painted, and finished. I had to have the painters repaint all the trim, and some of the walls again at a price to me of 1100.00. They were also were supposed to put the closet doors back up. We took them off. They did not put them back up and I had to hire someone else to do that, at a cost to me of 300.00. Would not even consider using again for next project, already underway.

We were told the floors would be water resistant. This is not what we experience now. Any water on the floors causes rippling. This is not water resistant. This Causes us a lot of stress and family turmoil. Also, we were promised we would have no white molding. We have some white molding.

Crew did a wonderful job. We needed to install a floor where a pinsella was before we had new cabinets were installed. The original floor was installed by us in haste failing to realise that a new vision for layout would be our intention; We removed a bank of cabinets from the floor design. We also reimagined the kitchen with a new Pub height table and two counter height stools.

Carpet was short, took weeks to get the rest. I made it clear this was a rush since the house was sold. All phone staff was rude and didn’t care I was unhappy. When finally installed it looked totally different than the rest. Will not use again, will not recommend and will post bad reviews everywhere. Not because of the misorder but because no one cared and were rude. The only ones in this process worth anything are the installers.

Very professional, I had 2 rooms done, one was a wooden floor, the other a carpet. Both were done promptly and a beautiful job. I had them done on different days the carpet installer did a fantastic job. Another young man did the bedroom floor in a couple of hours. Both rooms look amazing! My daughter will be using your services soon. We are all very pleased.

Armando was the salesman. He was at my house 2 times. I explained, and he saw that I have 2 Golden Retriever dogs and wanted to avoid scratches and I am selling within the year. He sold me on the engineered hardwood by stating, "the only way the dogs will scratch this is if they dig constantly on it". First day of install that was all proven wrong, the installers were not supplied with enough material to finish the job so they had to schedule for another day to come back and finish, within the 4 days of them returning my floors were scratched by the dogs, there were also holes in the boards, not from digging.

I had laminate flooring installed in my family room. I was told by my salesman that I needed a subfloor and that it would cost $1000, which I paid. When the installer came he told me that I did not need a subfloor. I stupidly had him install the floor thinking that I would get a refund for the subfloor. Any reputable company would do that. Obviously this is not a reputable company. I have been calling and talking to multiple people for weeks now and every time I call I am told that I did not pay for a subfloor and that the subfloor was going to be an add on, if needed, charge. I am also unable to get an itemized list from the company detailing the fact that I did not pay for a subfloor. They tell me that they don’t do business that way. That it’s one charge for everything. That is a load of crap. I am contacting my lawyer if this cannot be resolved. Quite frankly I am tired of calling and I am tired of getting the runaround.

My experience with National Floors Direct was great in the beginning. Everybody was professional, nice, kind, neat and they did a good job. However, they forgot a couple of little threshold pieces that hold the carpet down. In the upstairs, I had a kitchen floor put in and there was one tile that was broken up so it was almost like a divot. They didn't put anything there to fix it and they just tiled right over it. It has that spongy feel like it's gonna break in.

Following a horrid experience with a local big box store, I saw a commercial for National Floors Direct and decided to call.. I am selling this house and moving in a week, and wanted to have the floors done before I go. The "other place" had me running in circles for a month. With NFD it was a breeze to make a next day appointment over the phone. The rep showed up exactly on schedule, I explained what I needed, and he was great! He didn't try to push me into something else; he listened and worked with me to meet my needs. We picked out a neutral carpet, he called to be sure it was available. It wasn't, so he worked with the warehouse to find out what the options were to assure timely install. I was very impressed! I got an email to confirm. Extremely helpful, willing to work with the customer to fulfill our needs. Wow, refreshing experience. Thank you.

I hired Nat'l Direct for (2) jobs. One was carpeting and the other was laminate. Both jobs were perfect! Sales rep was knowledgeable not pushy. And each installer was very professional and did a great job! Price was right and I'm very happy with my floor and carpet.

I enjoyed the salesman who came to my house and sold me my flooring and from then on my experience with National Flooring was nothing but very enjoyable. All the men and woman I talked to were nothing but professional and fun to talk to. I lool forward to having my three bedroom floors done next year. I love this company.

Salesperson was nice, would recommend but could do without video. Install crew were great, they did a great job. Clean up was done. Looked like they were never there. I would use National Floors Direct again in the future.

Floor installation looks great! Fits nicely, matches existing wood better than I expected given that it's pre-finished vs finished in place. It was installed on very short notice, which was great. The flooring install was initially described as probably a one-day process for the whole thing, though one day might be tight for the stairs that we were doing. It ended up taking two full days for both the flooring and the stairs.

Received a new luxury Vinyl floor in our finished basement. It was a rather complex job due to our basement having Roman columns, a living room, dining room, closets and a kitchen. Most other places shied away from installing in the kitchen area as they would have to deal with joining the new floor up against the floor that was still installed underneath the cabinetry. Our sales rep guaranteed that they could do it and then the install team one-upped that by even pulling up the baseboards on our fixed to the floor kitchen island and installing there as well...I still don't understand how they managed that. Floor looks great and had wonderful sales and installation experience.

The company was really good in keeping me informed about time for the installers to arrive. I loved the accuracy of the arrival of the crew. The installation was perfect and the job was done in a few hours living the place clean and the carpet vacuum.

I will definitely recommend this company due to the promptness, exemplary service and quality of the final product! Workers were cordial and reliable! The color is spectacular and enhances my home! The price matched the excellence of the product! It was a success!

I hired National Floors Direct - twice. There was a mixup in the delivery and installation the first time, but when it was done, it was fine. The second time they were hired to create a custom rug 7'7" round and bound and with a soft backing. I've had rugs like this made before by another company (who is not available in this area). My previous scatter rugs had a thin, rubber backing. Joe ** assured me this rug would also have some type of backing. My concern was the rough back of the carpet would damage my floors. Again, there was a mixup with the delivery and I had to wait longer. The carpet arrived with no backing at all. Since this was custom, I had no choice but to give the driver the cashier's check for the balance due.

My fiancé and I were looking for carpeting for living room. After getting several quotes from local stores ranging from $2300 to $2500, and a piece of the carpet we wanted as a sample, we decided to try National Floors Direct. Their salesman, MIKE **, (remember that name) came out to give us the estimate and actually had the exact same carpet that we were looking for - New Bern by Shaw in a crimson color.

So this is the results of National Floors Direct. They installed these baseboards that I paid $300 extra to have with my new flooring. The baseboards were stained with black soot and they looked terrible. Very unprofessional. Then they told me I had to paint them myself (Hoping the photos that I uploaded will be revealed). I then called Tanya (manager) up to ask for a refund but she denied me and said NO. So folks please be careful with this Co. Once you give them your money and if you are not happy with the job you are out your money and bottom line...You are Stuck.

The company took my deposit and charged me 5200$ and never installed my floor or carpet. They have not refunded my money and I am being forced to pay financing to the credit card company or ruin my credit.

We had the worst experience with National Floors Direct. They promised to beat any manufacturer's price by 15% but when we got the quote, they refused to beat the price, we had to fight with a manager just to get the price to match (not beat) the competitor, they put it in writing, and then charged us the original price without the discount. I tried reaching out to customer service and they won't even return my email/or call. Now we have to dispute the charge because they lied and stole from us. Will never deal with them again.

I was in dire need of new flooring in my prewar apartment. Russell came to my house and spent hours discussing the benefits of going with National Floors Direct. I was very hesitant but after a hard negotiation we found a price point that worked best for my budget. I did read previous reviews and made sure to get all the details in the main contract and subcontract with all the specs listed clearly (Such as removal of existing floors, moving furniture, etc etc).

I knew I was in trouble when they didn't take credit cards for a down payment. I ordered the same rugs for two rooms right next to each other. When they were outside my house, one was rolled up and one wasn't. At that point the colors looked the same. I let the men install the carpets. After installation the installer noticed that the rugs didn't match. I called customer service and they claimed that looks different because the walls were different. Not true, same paint on all the walls. The manager claimed he was going to get back to me and never did. I keep calling to no progress. I would never use them again.

BUYER BEWARE!!! National Floors Direct (NFD) do not accept credit card and demand payment in full with certified check before completion of the job and never return to complete the job they stated on contract. Contacted customer service and their manager many times. They said they have no control over what the installation team do. Here is my story. Ordered flooring installation with National Floors Direct (NFD) on August 10, 2019. Initial installation date was scheduled for Saturday August 31, 2019 and was later changed to Wednesday August 28, 2019. My flooring order include the following:

I have used Empire prior and was very satisfied with their products and service. I had another estimate but National Floors direct beat the price so I mistakenly went with them. What a mistake, horrible customer service. One room was damaged in one spot and they told me it must have gotten wet and refused to fix it. It was under a bed in a guest room that we hadn't had company in. Then the other room was buckling and they told us it is the humidity in the room and again did nothing. The last straw was when the put carpet on the stairs we felt every nail, they did come back and hammer them down but wanted me to do it myself. I contacted a lawyer but decided it was not worth the aggravation. Lesson learned. I tried to compare reviews from both companies and didn't find much on them. I would anyone to avoid this horrible company!!! Marian

We had an initial visit with the representative who was very helpful and we were able to schedule an installation date 2 weeks in advance. On the day prior to the installation date, we got a call saying that the shipment was delayed even though a week before it was confirmed that they had the supplies ready. As a result, they rescheduled the date 5 days later (the earliest date) without compensating for the additional time/delay and also the cost of us not staying at our place due to pending repairs. Customer service experience was extremely poor and unprofessional. We were promised a compensative when we received the call but this was apparently non-existent or not available when we spoke to customer service. Will not recommend again.

Definitely not happy with the service I recently received from National Floors Direct. First of all, customer service called me the morning of installation at 7:30 and informed me that I needed to print paperwork. It seems the office forgot to give the installers the necessary paperwork and if I did not print it, they would have to cancel the installation. This would be unfortunate since I took the day off in order to get the installation done. Since I did not have a printer, I had to rush in my car, find a Staples, print the forms, and rush back to my house to meet the installers. I had wood vinyl flooring installed in my hallway. Right in the middle of the hallway was a piece that looked like it was cracked. I pointed this out to the installers but they stated that there was nothing they could do. It was how the piece came. I asked them if they could at least move that piece to the edge of the hallway so it was not that noticeable. They also stated that they could not do that.

Will not use this company again.. The carpet for my small living room they brought was too small. So instead of reordering the right size they pieced it in. It was so evident you could see the seam line right down the middle if my room. Looked horrible!! Also the installer was very nice but he could not understand English or speak it well at all. Very frustrating. Also the metal strip that went on the floor to end the rug was terrible. The nails kept lifting and as he was hammering and trying to stretch the rug to go under the strip the rug would rip and he would try to repair it with glue. Very dissatisfied!!

Worse experience ever! I had to fight for close to a month to get my floor and when it finally got installed it was not what I was shown in the samples. Every effort to try and work with customer service was absolutely terribly. I had to speak to 4 different managers to get the issue resolved which mean at least 20 calls! First off the salesman only showed me floors that were not in stock. So I could not get next day flooring. Then he showed me a sample of a dark grey floor which I chose. (Did not show me the website that had colors from white to brown.)

If I could give this place a zero I would. Got an estimate, then when they came to do my floors wanted more money. Told them I only want what I paid for, told me the only way I could get my floor done and not leave my house a mess was to sign off that I didn’t want the warranty. Customer service was rude and nasty. Didn’t call before they came. Please do not use this place. They are not worth it. Go elsewhere please.

We had laminate flooring installed in our mother’s home in the fall of 2018. Two months after installation the floor began to peak and bubble. It was repaired in December. Fast forward to July and the same thing is happening. I called and was informed the installation warranty is 90 days from date of install and ours had expired. They could not help. My husband took off the base molding to be sure there was enough of a gap to allow the floor to expand and contract. He found that in many locations the floor is butting up to the original molding and there were even some nails through to the sub floor. We paid over 6,000 dollars less then a year ago and now have to pay more money to get the floor repaired or replaced. I recommend people use a local contractor that will stand behind his/her work.

Horrible experience and customer service. Their sales representative rushed through the order and 2 stairs were left out. In a two-story home, the only carpet remaining is 2 small stairs in a corner. It looks terrible. In addition, he misrepresented what cleaning would be done before the new floor was put down. I shared my concern that there may be mold in the carpet or carpet pad. He stated that the installers have cleaning materials in their truck and would clean the floor if needed. Upon arrival, the installers informed me it was illegal for them to clean up mold. Luckily, there was nothing on the floor or the installation couldn't have taken place.

This company has the worst customer service I have ever experienced in retail. They have already cancelled two installations, repeatedly lied, did not contact us to tell us they were not showing up until they we 6+ hours late, no phone contact from them to inform us of delays. We have literally gutted our living room, moving electronics, furniture, pictures, chairs, tables, etc., and now will have endure another day of having our lives disrupted and wait for yet a third scheduled installation date. Never again. Will never recommend this company to anyone, and, based upon my experience, would recommend that you look elsewhere.

I got my estimate on 3/28/2019 and had my laminate installed on 6/27/2019. The communication between myself and the people at NFD was appalling! Every single time I called customer service, I got a different person with a different story! Two of the people that I spoke with were extremely rude. To top it all off, when the installers arrived here this morning, they tried to back up on my lawn, and now I have two deep muddy ruts on my lawn that I just finally got to grow some grass after the snow plow damage. I am livid because I specifically told them to WALK on the lawn to gain access to our living room. When I sent photos of the lawn damage to NFD, they told me that they were not responsible and I had to take it up with the installers. Don’t these installers work for them? I will NEVER use NFD again and will never recommend them to my friends or family.

I bought a floor from National Floors Direct, and after about three months I noticed tiles were lifting. I called them, they said my warranty on my installation was expired. They said I purchased a floating floor and that is what they do, especially in humid weather, and suggested I put a dehumidifier in my kitchen. I said to them that the salesperson never told me this "feature" of a floating floor when he was selling me the floor. He was the one that SUGGESTED it so I wouldn't have to take out my existing floor first. If I knew I would have these problems I wouldn't have chosen this type of floor.

I wish I could give a negative star. I was remodel our kitchen. The sales rep came in. Showed us the samples and we picked what we wanted, I asked him (thought he was a professional and knew what he was taking about) what we should do first, the cabinets or the flooring. He told me the flooring. So we did. Kitchen done. 2 months later, the floor separated. They came back. Told me that the cabinets should have been placed first. They can fix it but will charge me another $300 to fix it. YOUR SALES REP. TOLD ME TO DO IT THAT WAY!! They do not stand by their work. DO NOT GO TO THIS COMPANY!!!! Do it yourself before going to this company...

I was moving into a house and decided to have the flooring done in my dining room, living room (with two closets) and one bedroom (with one closet). I had quotes done and decided to go with National Floors Direct. My installation was scheduled for June 1st. They arrived and did all the major flooring, but did not do the closet in the bedroom. My fireplace in the living room also had a rounded edging along the floor as my fireplace is raised above floor level and could cause someone to trip. The wood was removed from the fireplace but not replaced. When brought to the installer’s attention, he said they only had the living room closets listed, and that they don’t normally put edging along the fireplace. They then had me call customer service. Customer service told me I needed to e-mail pictures before they would send someone back to do the work. I did as I was told and sent the pictures.

Sales rep visited my home and provided a quote for $4200 to complete LVP flooring in my kitchen, dining room and living room. Price was too high. I declined. The next day I received an email with a new quote lowering cost to $3398. Called to accept offer after confirming tax ($287) would also be added to this amount. Another sales rep returned a few days later to remeasure and fill out paperwork for install. New rep said that the last one measured wrong and now my quote would be for $4600. He said he needed 10 more boxes! Quite a difference. I said they needed to honor the price quoted in writing in the email (which does not note number of boxes by the way). They would not.

Good morning: I'm writing to express how dissatisfied I was with my experience with this company. I met with a sales rep on 5/4 to get a quote. I explained that I needed to replace the carpet in my mother's mobile home while she was hospitalized. Because of the width of the mobile home he explained that he would need to special order the carpet and it would be in within 5 days and not the next day.

We’ve had National Floors Direct install flooring and carpeting in our upstairs. Plus, work in our downstairs. The whole process was a breeze! They went above and beyond to get us the best price and had everything installed within days. Everyone we’ve dealt with, from the salesperson to the installers, went above and beyond to make sure we got exactly what we want. We will not hesitate to call National Floors Direct for our future projects. Thank you NFD for such great Floors!

Horrible company to work with. Carpeting for a bedroom was ordered and contract was signed. Less than 12 hours later, a phone call was made to the company to cancel the order because of an unforeseen issue. I was told that I could not cancel my order because of it being a “rush order”. This company promotes next day delivery yet my order was being installed 10 days later and they considered this a rush order? Larry, the guy on the phone was extremely rude and unprofessional. He said they are sending the truck no matter what and will send me to collections if I don’t pay in full. This after trying to cancel within 12 hours of ordering?? Horrible experience, horrible customer service. I will be reporting this to the BBB.

These are the most unprofessional people I have ever dealt with. I was supposed to get carpet installed, hours before National Floors Direct they was supposed to come do the install they call me and cancel. Their phone operator says that they had to cancel the appointment because their van broke down. I was at work at the time so had to call them back. When I called them back they gave me a different reason why they cancelled. This time it was because of the color of the carpet that I chose is the reason they had to cancel. Even the manager Tom ** was inconsistent. He gave me a totally different reason.

Horrible experience. We ordered wooden flooring from NFD after meeting with a "shameless" salesman and choosing, with him, flooring that was close to wood that was already installed and couldn't be changed. The wood that arrived did not match well enough and could not be used. Not only that, but the numbers, the SKUs, did not match. When we called to complain, they would not help us solve the problem. At first they said we could, for a $300 fee, "re-select". Then they reneged and refused to let us re-select. They threatened to send us into collection if we didn't pay for the wood and the installation, in addition to the $500.00 deposit. We now have 140 square feet of flooring that we cannot use and are out $1500.00. We have filed a request with the NY attorney general to help us resolve the problem.

I met with a rep about laminate flooring for my playroom and office. The salesperson delivered an awesome quote that I paid 1/3 of on the spot. They arrived on the set due date, Feb 20, and was told that their measurements were off by about 40% and needed to call corporate to figure things out. I was told I needed to pay the difference, because the fine print says customers were responsible for errors in price. I said it was an error in measurements- they said that is the same thing. I said no and had to fight for my refund. Ended up buying better material from Lowe's and installed it myself. Maybe their salespeople should know how to measure before they make these deals.

It was a great experience with National Floors Direct. National Floors Direct was referred to us by our friend who recently got their floors done. Received a reasonable quote by matching the least price available in the market. Though the work was done in 3 days finished look was great.

Installed today. They ran out of material even though they measured. Called and asked me to pay for extra material, even though they measured wrong. Called and was hung up on and still no resolution. Do not use them. Horrible customer service.

Excellent customer service - sales and install - love the carpet!! Would highly recommend National Floors Direct!! Would hire National Floors for any and all future flooring projects. The sales rep. Brian ** was extremely pleasant, thorough and helpful!! It was an easy process!! We are very happy with the results. Thank you.

Start with the first contact couldn’t be better. The girl on the phone was friendly and professional followed by the salesman the next Day. We picked the flooring went over the transition to the adjoining rooms 2 with vinyl 1 with carpet. Included in the price was removal of old carpet and best of all his confident manner and assurance if you have ANY problems at all just call me!

I am writing this regarding the customer service and sales experience that I received at National Floors Direct recently. I am appalled at how I was treated by certain people in customer service (Tom) and Sales (Joe **). To keep this email as short as I can, I will be as general as possible and number my complaints. The first complaint below is the least serious to me, although still significant. 1) Joe ** visited my house to do an assessment and give me an estimate for Flooring on 3/6/2019. His first estimate was for $20,000 to put hardwood and remove a rug in a 26 and 23 foot room. I had my 2 quotes with me by good licensed carpenters from my area for ($3900, $4700) for the same job. I was blown away by how inflated the price was, that was a red flag to me.

I had an excellent experience with National Floors Direct. After receiving two other flooring quotes from Home Depot and Lowe's. National Floors direct was able to beat their quotes and provide luxury flooring. Both the representative that provided with my flooring quote to the representative that installed my flooring provided excellent customer service. Both representative were knowledgeable and professional. I highly recommend National Floors Direct for any flooring needs.

On time and job done quick, great job by National Floors Direct. I love the color we picked for the basement floor, and it’s nice and soft to walk on, it was professionally done, we are very happy with the floor, and now want carpets done for different rooms by them.

On November 28, 2018 the installation of carpets became a total nightmare. Before I signed the contract my salesmen agreed with the furniture being moved and stated it would not be a problem, only to receive several calls and text - stating installers do not move heavy furniture for free...Told me installers are stopping the job...and everything halted. After an hour of installers standing around - not taking any of the blame for this standstill - the rugs were installed and vendor left at 8 that night. Never will I recommend this company to anyone. I actually need to have this company return due to some issues I am not happy with but now sure if I want them back in my home or if they would even return. No one from the company or the salesperson has ever called to see if I was pleased. Guess they just don't care.

We purchased flooring from NFD about a month ago. National Floors Direct confirmed the installation date three times. They never showed. Blew us off entirely. We waited for them for over 5 hours. They did not even have the courteously to call us. I would not recommend purchasing product or services from this company.

Will NEVER do business with NFD again and hope you never do either. I recommended them to my disabled and sick mother who needed her floors done ASAP as they were becoming unsafe. The sales rep came in and we picked a day for the install. I took 2 days off of work to move everything that was on the top floor to the bottom floor as well as move my mother (which is not an easy task).

I called National Floors Direct and asked to order some carpets from them. A salesperson came to my house the next day, on time. He was on time, polite and showed us a large selection of carpets to choose from. We made an appointment, they called the day before, confirmed installation, showed up, early, and did a beautiful job installing my new carpet. I highly recommend this company!

I did my tax refund to RushCard and am terrified that I will now lose my money! TERRIBLE support! Tried 5 phones, every time I log in and go to load funds with Indigo THE APP CLOSES!!! 4 customer service reps have HUNG UP on me and you cannot understand them. Tried call IRS to NOT LOAD on their product and switched to NETSPEND... NO PROBLEMS NOW.

Had a new carpet installed in the bedroom. The installers didn't speak English well and it was hard to communicate that the floors squeaked. We asked if they could fix it, they shook their head yes, fixed one spot, but not the rest of the floor. When we asked the main customer support group, they said we didn't pay to have the floorboards fixed. We should have asked before. How would a consumer know that? Wouldn't the salesperson tell a consumer that? When we described how the installer did fix one part of the room, and asked why he didn't fix the other, we were told he was just nice and we were lucky he fixed anything. WILL NEVER USE THEM AGAIN. We had carpets installed years ago by a fireman who did this on the side. He provided much better service and reasonable price. Should have used a local person, not a large chain. BUYER BEWARE. You need to be a floor expert before you use this company.

3 carpets wall to wall. Very happy with the person that came in and explained the products that were available to us. Took special attention to the concerns which my wife had. We were very happy. They gave us a military discount which really helped and cemented our purchase.

I had my entire upstairs and hallways carpeted. National Floors Direct was on point from the sales team to the installers.They had plenty of colors to choose from. The installers came on time and finished when they said they would. I couldn't ask for a better experience and price! I would recommend them to my friends and family!

Our experience from start to finish has been nothing but exceptional with National Floors Direct. Originally I placed a request via their web site for an installation quote. Immediately I received a phone call and an appointment two days later. Cristina arrived right on time Saturday morning and was very professional, helpful and knowledgeable. She had a lot of different Berbers to choose from. She set us up with an installation date that was perfect for us.

The entire experience has been horrible and we were foolish for using a company that only accepts cash as a downpayment. Their departments do not communicate with each other. We were told furniture would be moved if it was cleared off and drawers removed, they refused and we sent them away. Customer service was beyond rude. We finally got a manager/supervisor who rescheduled and said he would be sure they would move the furniture. The carpet quality does not appear to be what we picked out but without a sample it is impossible to prove. Two weeks later we are still waiting for our runner for the stairs to be installed. Also the salesperson did not measure correctly, there was a lot of excess carpeting left.

Our experience with National Floors Direct was amazing from start to finish. The salesman Marc was knowledgeable and professional when he visited our home for an estimate. There were a variety of options to choose from - we picked carpet for the bedroom and vinyl for the rest of the apartment. They were accommodative when we had to reschedule our install date. Also, we had the installers come twice, upon our direction - great flexibility. The install itself was quick and done well. The carpet is soft and even, goes exactly to the edge of the wall. The vinyl is precisely cut around all edges as well. Overall good experience and would recommend to family and friends. Thanks again National Floors Direct!

From the quoting to after installation experience was wonderful. Pricing was very competitive. The installers experienced and professional. Follow up from customer care was within a day or so. I would recommend National Floors Direct to anyone for your flooring needs.

We are very pleased with our experience with National Floors Direct. During the initial consult, the sales associate was very helpful. He came through with National Floors Direct’s advertising promise of beating the lowest sales quote by 15%. The scheduled installation was quick and convenient; they were able to install on a date that worked around our schedules and was fairly quick after we purchased. The installers were on time, very professional, and catered to our needs. They were thoughtful to put carpet down to protect our original floors throughout the entry/exit point. The sales representative matched our hardwood floors exactly and the quality of the floors appears to be second-to-none. We would highly recommend National Floors Direct to any of our family or acquaintances. We will plan to use National Floors Direct for any of our flooring needs in the future.

Absolutely a great experience from the beginning when the representative visited our home, to the final clean up by the installation crew. Everyone involved was very professional and went out of their way to ensure that any of our questions and/or concerns were answered and/or addressed. I would highly recommend this company to all my family and friends. Thank you for such a great experience.

The price is reasonable to begin with but they will price match too! Overall, great experience.

Luxury Vinyl floor and carpet. Our experience with National Floors Direct was fantastic! Starting for the sales representative to the incredible installers. Everything started when I saw the TV commercial. 60%! Schedule the in house appointment was fast and easy. All the appointments were confirmed in advance and both (sales representative and installers) call us to confirm estimated arrival time. They remove the existing floor and carpet and took all the debris. Our new floors and carpets were professionally installed and they look beautiful. The installers did a great job.

National Floors Direct was easy to work! At my initial consultation, the representative took time to understand my needs and what I was looking for. He was incredibly patient and showed many different options for flooring. The costs were below industry standards, with the team working above and beyond to ensure it was an affordable investment. Installation was a breeze, with the installers on time and with a quick turnaround. The quality of the carpet and hardwood floors were excellent. It feels like my house has been transformed in such a short time. I will definitely keep National Floors Direct in mind when I'm ready to redo the rest of my flooring needs!

After researching many companies, NFD became the go-to choice to have flooring done for my store. The process was very easy from start to finish and everyone compliments how soft the store carpet is. Looking forward to putting it to good use.

I am so happy with my decision to use National Floors Direct. We wanted to replace the carpet in our bedroom with hardwood floors. We called National Floors Direct and had an appointment the next day. The salesman was on time, very knowledgeable and explained the differences between prefinished and engineered hardwood floors. We decided to go with Shaw engineered hardwood floors in Chocolate. He gave us a great price and just before installation we decided to do a second room. The second salesperson matched the per square foot price of our first order. Installation of both floors went very well and the rooms look beautiful. The installers were on time did a great job and were very neat. I would definitely recommend National Floors Direct and would call them for my next project.

We had an overall great experience with National Floors Direct. The salesman Brian was very helpful in picking what made the most sense for our purpose and budget. He showed us what seemed to be a hundred great options and helped us select the right one. He was very thorough and pleasant to work with. We had a hiccup during the install (brought a different color upon install day) but Brian quickly addressed the problem and we only lost a week's time. The installation went great from there. They showed up on time and the result was fantastic - the right color, a great carpet and a great install. The room was spotless when they left. This is our 4th install using NFD and we will be calling them again.

We had a great experience with National Floors Direct! The whole process was extremely simple and streamlined! Joe came to our house and spent lots of time going over colors and quality options! We were very pleased with how thorough he was! The crew that came to do the installation was extremely professional and friendly. They cleaned up all the mess they made and made sure that we were very happy with the final product! The crew even made a great accommodation because our original installation date we were getting a massive snow storm and they came out a day early which was extremely convenient for us! Will absolutely be recommending National Floors Direct to everyone I can! A truly great experience!!

I found National Floors Direct very easy to work with. Another large company rescheduled three times while the saleswoman from NFD was on time, without issue. She had a large selection of carpet samples and was a huge help in ultimately making a final decision. Best part of the consult and signing of the contract was I was able to pick my own install date. This was key as I was planning the carpet replacement around having my living room repainted. We were able to come to a price, after a call to her manager, that was well within my budget. The day of the install went flawless. The two workers were quick, professional and experienced. Overall, I am very happy with the service I received. I will definitely use them again in the future.

My wife and I were looking to replace a section of flooring in our kitchen. After looking at our options, we decided to call National Floors Direct. As soon as I called, I could tell the customer service would be great. The representative I spoke with answered all of my questions, and set up an appointment for me within a week. (would have been sooner but I was not available).

I would not do business with them if they were the last company on this Earth! On Feb 15, 2019 their salesman came. His name was Mark **, he lied to us saying all we needed was to move the old linoleum. We did. He said plywood was going to be installed with the vinyl, and it would cost $1,679. When they came on March 8, there was no plywood. They said our floor couldn't be done because we needed a separate contractor which would cost $1,500. They offered their contractor for that price and told me the floor had to be redone no matter what. Total cost would be $3,269. I never expected to pay that much especially since I'm renting and it's not my house. I asked to cancel, they refused. I asked for a refund, they refused. They threatened that I forfeited my $700 deposit and that they were going to report me to the credit bureau.

We decided to give National Floors Direct a try for a large amount of new carpets. Their sales approach is to give you their "best" price for the day of the quote, and a higher price if you don't want to commit on the spot. The initial "same day lowest price" quoted was higher than I expected, so I told the sales woman I couldn't go forward. She called her manager who agreed to come down to the price I was looking for. The price quoted included moving of all furniture, including a pool table, which was specifically written into the agreement. After speaking to the pool table company they strongly advised that they professionally disassemble and reassemble the pool table to avoid it being damaged in the re-carpeting, which I agreed to do at my expense.

I have nothing but great things to say about National Floors Direct. From when I placed the first phone call, I could tell I was dealing with very professional staff. We set up an appointment for that weekend. Our salesman was very knowledge, helpful and right on time. We had been given a lower rate from a different company but NFD was able to beat that price and offer a payment plan. On the day of the installation, we received a call to let us know when to expect someone. Shortly after that, the staff showed up, nice and early. Our old rug was removed and the new rug was installed within about 5 hours. They did an excellent job. We love our new carpet. I would definitely recommend NFD and will be a customer again.

We had hardwoods floors installed on Tuesday 2/12/19. We ordered 3 inch wide planks. When the installers arrived they had packages of 3, 5 and 7 inch wide planks. I called customer service and as soon as I told them my name the woman who answered the call became combative and aggressive. She wouldn't listen to one word I had to say. She told me that this was the only way this flooring came and that 3 inch wide planks were not available. I tried explaining that I had the order right in front of me and that it clearly states that we ordered 3 inch wide planks. She was horrible to me and wouldn't even acknowledge the order or that a mistake had been made.

Our appointment was scheduled on the morning of a snowstorm, and the workers still arrived promptly during the scheduled time window. They were professional and courteous. They allowed me to see a sample of the product before they began installation. They worked in a timely and efficient manner. They were done and cleaned up within a few hours, and we couldn't be happier!

My fiancé and I have been using National Floors Direct to carpet our multi family home over the past two years and have never been disappointed. No matter what time of year they always arrive on time and are polite and cater to our needs to make sure we get exactly what we are looking for. Even the calls we put in are dealt with professionally and time efficiently. From the reminder phone calls and follow up emails, to the salesmen and contractors, they are very professional and take the time and consideration during each process.

Our bedroom had carpeting on the floor and our allergist told us it should be removed because it was adding to our allergy symptoms. I was going to replace the carpet with hardwood flooring myself since I had installed hardwood flooring in the past. I saw the ad on TV for National Floors Direct, so I told my wife that I was going to call them and get a price to see what they would charge to do it. The room is about 250 square feet and it would have cost me about $1900.00 to do it myself. I made an appointment and within 2 days the salesman came to the house. He measured the room, asked us to pick the hardwood we wanted from the samples he showed us, then worked up the price.

I am so happy with my decision to use National Floors Direct. We wanted to replace the carpet in our bedroom with hard wood floors. We called National Floors Direct and had an appointment for the next day. The salesman was on time, very knowledgeable and explained the difference between prefinished and engineered hard wood floors. We decided to go with Shaw engineered hard wood in chocolate. He gave us a great price and just before installation, we decided to get a price for a second room. The second salesperson matched the per square foot price of our first order. Installation of both floors went very well and the rooms look beautiful! The installers were also on time, did a great job installing the floors and were very neat. I would call National Floors Direct for my next project and would definitely recommend them.

Dear NFD, I wanted to offer some feedback regarding my recent purchase from National Floors Direct. The end to end experience was extremely positive. I called your firm after seeing your TV advertising and getting several quotes from reputable competitors. My initial call was answered immediately and a convenient appointment was set. Your salesman was on time, courteous and very knowledgeable. Within an hour, I was provided a detailed quote and and installation date that met my needs.

National Floors Direct. I very rarely post reviews but in this instance I feel it is necessary. My husband and I decided to buy flooring for two of our bedrooms. We looked around and saw an ad for National Floors Direct. We scheduled an in home estimate. The Sales Person, Bruce, was very helpful and informative. Since we were buying flooring for two rooms we were able to get a small discount on the price. The order was filled that day and we went over what would be included in the price. Bruce told us that they would remove furniture from the rooms as long as we removed all the drawers. They also would include ripping out the old carpet and taking it away.

These people are hacks. They installed a floor and glued down the transition strip which fell off the next day. The carpet around the stairs was way too short and has tons of visible seams and chunks missing. They came out to fix it, they wanted to just glue in the chunks missing. I said, "No. It needs to be replaced." The lady told me, "That's not our warranty, let us staple it in." I said, "No. I paid for newly installed carpet not for it to be stapled and glued." She said, "Well then we aren't doing anything for you, have a good day." I'm now going to the Better Business Bureau and to all the news stations.

Justin did a good job... We got a good price and he wasn't playing games... The people who put it in were nice and did a good job too. My parents piggybacked on all the research that they did and also went with them.

If I could rate a below zero I would. Do not use this company at ALL. Be aware. We had a sales rep that came out and misquoted us with a price, this should have been a sign to back out. Instead we agreed to do business, same day we decided we would cancel. We called. Spoke with an very abrasive woman who would not give us her name and said we can't cancel today, we have to call back on Monday. We called back on Monday and was told again we could not cancel. We spoke with a manager by the name of Larry, he told us we cannot cancel and what happened with the customer service rep is not his problem.

We had a positive experience with National Floors Direct. We were unsure of what type of flooring we wanted for our mudroom but all of the options were explained to us. Our salesperson came to our home, on time, with many samples. We decided to go with vinyl flooring and we couldn’t be happier. The sales process was easy and we were happy with the price point. We were able to schedule our installation date quickly and easily. The day of the install, the men arrived on time and worked quickly to get the job done. They cleaned up afterward and the flooring is beautiful. We would recommend National Floors Direct to our friends and family.

Very pleased with my new floor from National Floors Direct. The representatives were pleasant and professional, the price was great. Beat the competitors pricing. Very happy with the installation team and final product. Will definitely use them again in the future.

We just had final and 2 rooms of carpet done. They were on time, and very professional. Final crew came in and went straight to work. Had me double check all materials before they installed. Carpet crew came in about an hour later. They were great also. Double checked all colors before installing. They were fast, professional, and cleaned up and took away all garbage from install. Would do it again anytime. They're great.

National Floors Direct was a pleasure to work with. I scheduled an appointment on Saturday and the sales person promptly arrived on on Monday at 9:00 AM. He was polite and listened to what I was looking for and brought in several options to match my current carpets. He was very knowledgeable and I was impressed with how smart he was. I was able to schedule an installation in less than 2 weeks. I loved that I didn’t need to leave my home and spend hours looking at samples and bringing them home. The whole purchase process was easy and at a decent price. Installers came on the day of a snow storm and were timely. They were quick and efficient and did a wonderful job. I highly recommend National Floors Direct!

National Floors Direct was prompt, paid attention to detail, had good selections, reasonable prices and excellent customer service from setting up the appointments, confirming arrival time, showing up on time, and installing new carpet in an efficient and professional manner. Highly recommend.

I hired National Floors Direct to provide flooring for two rooms. The initial meeting was very informative as far as the different types available. We set up our install with no issues, we did opt to chose a month out, which was no problem. At the time of the install, the contractors were very professional and quick. We didn't think it could actually be done in a day, but it was. It looked great. We did have a problem with the thresh hold, which they did remedy with no issues. I would recommend this company for your flooring needs.

My husband took the day off and half an hour before our 1st appointment, we received a call canceling our appointment. The customer service rep on the phone stated we would receive $200 off if we moved forward with a purchase. We rescheduled for two days later, after work and, once again, received a cancelation call right before our appointment from the, hesitant, same female rep. The customer service rep told us that her manager and regional managers were now involved and a manager would come to our home the next evening and we'd receive the "manager's pricing".

I recently purchased carpeting and had it installed by National Floors Direct in January 2019. My experience from start to install was perfect. The person who came to my house to share samples and provide pricing was very professional and helpful. After selecting the carpet and being provided the quote, we decided to move forward at which point the process was clearly outlined to me. The paperwork was completed and the installation came on the day promised. The installers were cordial, professional and completed the work in a timely manner. I was very impressed with the whole process. I will definitely use National Floors Direct again. I will also recommend the company to others who are looking for flooring needs.

I was more than pleased with the professional job National Floors Direct did on my kitchen and master bedroom floors. They were prompt, respectful and finished quickly. Their cleanup was exceptional. The quality and price is unbreakable. I love my new floors.

I am thrilled with the job NFD did on my basement. After my basement flooded, they were able to redo my carpet to perfection. (I am not including photos because of the other water damage.) The professionals who came to my door were timely, appropriate and tremendously clean. My carpet looked as if it had just been cleaned and vacuumed after they left. The basement was a mess and the wonderful job they did on my carpet has gotten me well on my way to move past this flood and onto the future. Thank you National Floors Direct!

I found National Floors Direct to be a very professional and trained organization. The finish and quality of work they did installing the hardwood floor in my kitchen was excellent. They moved my appliances back promptly after the work was done. The work area was clean and the job was done very quickly within the time period they claimed it would be completed. The quality of the hardwood was also as per their claim. I was also impressed at the thoroughness of their initial visit, explaining the details very clearly. So there were no surprises afterwards during the installation. Their price was very competitive and this lead me to chose them over several local contractors that I know. I would recommend National Floors direct confidently to anyone and use them for any future flooring work that I may have.

I recently had my floors in my condominium ripped up and replaced by National Floors Direct. The floors came out great. Installers were professional and worked diligently. Very high quality laminate floors and installers would frequently ask my preference on certain finishing so I was completely satisfied. Scheduling the job was also very easy. Price was excellent and service was great. Would definitely recommend National Floors Direct again! If you are looking for high quality, affordable, floors with great service, call National Floors Direct.

The agent that came to my house to show samples and discuss the project arrived on time and was polite and professional. The transaction went easily, because the agent was properly prepared to answer my questions. I was contacted as expected and provided the installation date/timeframe. The installers contacted me just before their arrival, just as I was told they would. They came in and reviewed the work area and immediately began working. As they continued working, they kept me updated on their progress.They invited me to come into the rooms to review their work during the process. When they had completed, they walked me around and showed the completed work. Altogether I feel that everything went smoothly, and it was a pleasant experience. I would be pleased to do business with National Floors Direct again in the future.

I recently got my attic floors done. The results are so beautiful. I’m so happy with my hardwood floors. The price is great and the timing is awesome. Every time my family come over they always compliment my floors. I would recommend this service to who is looking for hardwood floors to be installed in their house.

We are beyond happy with the sales, service, and install experience we had with NFD. Even with changes the day of install everyone stayed flexible and helpful. We are likely to be return customers. We would recommend them to friends and family.

Thank you for a great, easy experience. I felt comfortable right from the beginning, no hidden fees, great customer service. The free estimate was prompt and the work was quick and painless on our end! Would recommend and use again!

Our experience was great, they came to our home, helped us decide what flooring was best for us. They gave us a great price and an installation date that worked with our budget & schedule. We will use them again for future projects.

Our experience with National Floors Direct was a positive one. We received an email days prior with detailed instructions on confirming our appointment as well as in making sure the stairs we were having carpeted were properly prepared. The morning of our appointment we received a phone call leaving plenty of notice, letting us know that our installers were on their way. When they arrived they were very proficient and polite. They installed our carpeting within just two short hours! Once they finished the installment they made sure to clean up afterwards, leaving no mess behind. Our stairs look great and we are very happy with the finished product. We would recommend National Floors Direct to anyone looking to get flooring done!

Don’t use National Floor Direct. First I took a day off from work because they were coming and they never showed up. Amanda (customer service) said she tried to call me to because the installers were knocking at my door. This was a total lie. No one ever knocked at my door and my phone did not ring. So they called back and said a new installer would be there the next day. Meanwhile I lost a days pay for nothing. Then to top it all off, they overcharged me $750.

Seriously, save yourself some money and ask a local company to install it for you so you won't be told one thing by the salesperson and then the subcontractor will arrive and your quote will jump 30% up! And you can't even cancel because you've already pre-paid and you will lose your initial payment if you won't agree to pay extra for installation. I've tried to mention the original quote and everything I was promised by the sales guy who did the measurements and evaluation but no one cares. Be prepared, they are very rude on the phone and no one will be giving you any details. Just get more money or the contractor will leave the house immediately.