National Floors Direct Reviews

I called National Floors Direct for an estimate for carpeting in a bedroom. I received a phone call from their sales manager (Matt **) letting me know that he would be on time. When Matt arrived he carried in four books of carpet samples. Unfortunately we couldn't find what we like but Matt says "no problem, I have many more books". We found the right carpet after he explained any questions we had. His professionalism and small talk about our families made for enjoyable experience. My carpet was installed 24 hours later by two hard working installers and it looks great. National Floors Direct is got my business.

I was a little hesitant to use a company I found off TV but am glad I did. Their salesman Matt showed up in the window they gave me and was very pleasant to deal with. He responded to me very quickly when I had some questions afterward about my floor. We installed a hickory hardwood floor and it came out great. The installers were very professional and did a great job. I had a small issue afterward and the customer service team handled it and treated me fair. I have already referred a friend and Matt has treated him the same. I highly recommend National Floors Direct to any homeowner.

It was a pleasure to deal with a salesman who was motivated to help us find a flooring that suited our decor and budget. He made an extra effort to provide details of various types of flooring. He was very patient in discussing each type of flooring we expressed a possible interest in. He displayed and described samples at all levels, not simply pushing the highest priced materials since we had told him our budget was limited. He struck the right balance in attitude: assertive but not aggressive.

This was the second time I used National Floors Direct. Salesman on time and helpful in choosing a product. Installers showed up at time when promised. Better service than local guys (better clean up, better overall work). This company does what it says when it says. Highly recommended!!

I would definitely recommend this company to friends and family. John was extremely helpful with making sure we were comfortable and happy with our purchase. The installers were very professional and quick with the job they had. I am so happy with the way the rooms look!!!

I had estimates from Empire Carpet and Luna Carpet. They don't tell you in the ads but it turns out they are actually the same company! What a scam. Anyway they both spent half their time bashing National Floors Direct. They told me a whole list of reasons not to use National. By the time I had the 2nd appointment, I had enough. I decided to cancel National's appointment and buy from Luna. They talked a good game. I put down a deposit and booked the install for 3 weeks out - their earliest date. Day of install, no show, no call. I called and waited on hold for an hour and they wouldn't let me cancel.

The salesman was a knowledgeable and helpful young man named Joel. He helped us to determine the best carpet for our condo and made all the installation arrangements. On install day the workmen hustled and completed the install in about 4 hours. They took away the old carpet and all the trash. After doing so much other work to get the condo ready for sale it was a relief to have someone take care of the carpeting with no effort from me beyond writing a check. The place looks beautiful and we already have an offer on it.

I called National Floor Direct on Saturday, 10/15/15 after Empire floors canceled their installation of 10/05/2016 and were not able to commit to a future installation date. An appointment was scheduled for Monday, 10/17/16. Installation was completed as promised on Tuesday, 10/18/16. The installers arrived within the window provided; their professionalism and workmanship was exceptional. We were very pleased!

This is my second time using National Floors Direct. The first was six years ago for all the carpeting in my home. I remain very pleased with the carpet and install to this day. My recent kitchen floor is no different. I found dealing with all the folks at NFD a pleasure. From the choosing of the flooring to install I was treated first class. Again I am very pleased with the flooring. I would not hesitate to use your company again or tell others to give you a call. Wishing you continued success.

The customer service experience was great. The associates at National Floors Direct called me before and after to make sure everything was taken care of. The contractors showed up on time. The floor looked very nice and blended well with the surroundings. I do like the quality and texture of the carpet we ordered.

I was a little cautious to go with National Floors Direct as they are such a large company. However, I was very happy with our choice. They were the first to come to our house, and I cancelled all other quotes I was going to get. We got a fantastic carpet of high quality, for a fantastic price. The installers were professional, clean, thorough and quick. Our basement has been transformed into a much cozier space that our kids now spend hours playing in. Thanks for everything!

I have recently used National Floors Direct again for the third time. The salesman that arrived to my home was very friendly and funny. He was totally a joy and he arrived at my home exactly on time. He helped me make my final decision. The installers showed up the following weekend. They were right on time and very professional. They removed old carpet and installed new in a very timely manner. Upon completion of installation the installers waited for my final approval before leaving the job. It was beautiful and clean... WE LOVE IT... I will use them again for sure.

My home needed the entire 1st floor replaced! We had a floating laminate. One call to National Floors Direct, had a rep in our home next day & floors replaced at an exceptional price & they beat their estimated time of completion! Will use on 2nd floor in the next few months!! Awesome experience. The installers were courteous & very efficient.

I was extremely satisfied with the service and installation of the carpets in my house. The crew was very personable and professional. I would recommend your company to others and would definitely use your company again myself in the future.

National Floors Direct made everything quick, easy, and pain-free for us. We are first-time home buyers and the idea of purchasing flooring was daunting. There are so many choices, and the cost adds up quickly. Our sales rep made the process easy by figuring out what exactly we were looking for, and then giving us time to look over options while taking measurements. When he came up with the quote, we were concerned about our budget, so he found ways to modify our order to fit our budget without sacrificing our wants and needs. The installers did a terrific job, and I couldn't believe my eyes when I walked into the rooms--it was like we had a brand new house! We are very happy with the work National Floors Direct did, and we would recommend them to anyone looking to buy flooring.

What a crazy good experience. Larry ** was very friendly and informative. He made us feel like we were getting the best deal without making us feel like he was pushy salesperson. It was an awesome experience. I hope every sales rep who comes into my house treats us as well as we were treated today.

Hardwood Flooring - I had a great experience with National Floors Direct. A salesman by the name of Matt got me a great deal on my living room and dining room floor. The installers came out and did a great job. They were clean, efficient and finished quicker than I expected.

I had such a great experience with Matthew **. He made the whole process easy. He was extremely pleasant!!! I will absolutely be recommending him to all of my friends and family who are looking for new hardwood floors!!!! I was a little skeptical at first but Matthew was very patient and accommodating during the purchasing process.

Mr. ** was professional and very pleasant. He was right on time and dressed professional and had a nice smile. He knew his business and presented everything very nicely. I certainly would not hesitate to refer him to other people who are looking to have carpeting, hardwood, laminate or anything else.

My husband and I met w/ Matt ** from National Floors Direct. He was incredible. Answered all our questions, concerns. He made our budget work. We cancelled both quotes that we had coming in and booked our installation immediately. I would definitely recommend requesting Matt ** as a representative. He was honest and has responded to all my add'l question emails without hesitation.

Matt ** was extremely helpful and knowledgeable. I would refer him and the company for future flooring needs for sure. Matt went above and beyond. During his visit he helped my wife bring in groceries from her car prior to my arrival. We both felt Matt was genuine and trustworthy and that made our decision easier.

I was very pleased with my experience with National Floors Direct, from the salesperson who came to my house to quote the job to the installers quality of work. The pricing was very competitive and they worked with me to discuss my budget. Thank you.

Honest, reliable & affordable wood flooring. Hired National Floors Direct after weeks of back and forth between different hardwood flooring suppliers & installers. Their service went above and beyond my expectations. The floors came on time and were installed on schedule. There was a small piece of trim missing and the rep from National Floors Direct had it delivered the very next day. Floor now looks beautiful!

100% satisfaction. The service was excellent. The job was completed in a timely manner. The carpet was installed perfectly. Five days from sales call to finished job. Very friendly staff. The installers were polite, helpful and fast. They left the job clean and also looking great. Thanks National Floors Direct.

National Floors Direct installed new carpet in my living room and bedroom. They listened to my needs and budget and kept in touch with me through the process. On my install day, the carpet installer was timely, polite and completed his work in record time without any mess or headache. My new carpet is beautiful. I highly recommend them for any flooring needs.

Simply put: the purchase and installation process was so easy in every way. The salesman came to my home. I picked out the hardwood I liked. They beat two prices I had already gotten without flinching. I got installation the next week when I had a day off. The installers arrived nice and early and worked diligently throughout the day to complete my project. They cleaned up after the install and put all my furniture back where I asked them. The floors look fantastic and everything was easy from start to finish...and they beat all the other quotes I had. I highly recommend National Floors Direct to anyone who values their time, their money and the quality and appearance of their home!!!

I had National Floors Direct come out to my home and give me an estimate on removing the carpet from my guest bedroom and installing hardwood flooring. This room was being changed from a guest bedroom to a nursery. The job went incredibly smooth. The pricing was excellent. They came out and did the work less than a week after the estimate and everything came out great. I would refer them to anyone!

I was very happy with the installation job. 10 out of 10 for craftsmanship. They also installed the floor and molding very fast and once they started the job they continued to come until finished. I never had to call to see if they were coming which is a big relief after working with other installers who you have to chase. I will definitely be using them again.

Selecting hardwoods for our new home was challenging decision. We wanted to make sure we chose the perfect color, but also ensure the floors were safe for our children. National Floors Direct brought everything to our house which enabled us to easily choose what we wanted without having to drag out kids all over town. It was easy and the price was better than we could find anywhere else. The installation was on time and we were happy with the crew that came out to install. The end result is gorgeous and we couldn't be happier.

I am not sure where I should start. When I first set up an appointment for them to come out and look at what they were going to do they sent me a reminder phone call letting me know that on Saturday they would be arriving at the home between the hours of 9 and 12 and would give me a phone call 30 minutes prior to the salesman arriving. None of those things ever happened. I called back the next day and told them that no one showed up. They apologized but still happened to blame it on me saying "that no one was home", go figure.

National Floors Direct are full of con artist and liars as far as my experience is concerned. Pierre their sales rep came to my house and basically looked over my kitchen floors and said the work would be no problem. Despite my concerns of the project, he confidently said it could be done with a couple of guys in six hours. I thought, well if he's that confident then this must easier than I thought. I then spent the better part of 2 nights clearing my kitchen so that the installers could work on the kitchen floors.

Had National Floors come and give estimate. Pierre was VERY nice and knows how to sell. Crew came to install floor. They worked very, very hard from about 9:00 a.m. to 8:30 p.m. and got install done. It was getting dark and we were all very tired. They left and next day noticed one plank was cut too short, enough so that the baseboard would not cover the space. Two other spaces in corners were cut too short as well which left a hole in the corners. Another spot in entryway they had pried the new board up and left pry marks in the wood and last place was a board that had split at the end and a piece of the board was actually missing. They still installed the board.

The floors look good and the labor is done well. However, as I write this, my project is only 60 done and it is yet another day without a worker showing up or even a courtesy call. Do not hire this company unless you are prepared to call the BBB.

I worked for this company for a few days and in those short days I was disgusted by how this company discriminates against people who they feel "have no money". They base this discrimination on where potential customers live. The head of their customer's service department is probably, no I correct that, is the nastiest person to ever claim to want to help someone. The owner talks about customers and potential customers like they are the scum under his shoes. If you want great customers service along with quality work I would never suggest National Floors Direct! Once they get your money they are done with you even if they were the one to make the mistake.

Contract was cancelled within 24 hours along with the terms and conditions of the contract. Gave a deposit of 33% of the entire order. The right to cancel agreement states that the full refund will be returned within 10 days. Waited 10 days with no refund and called customer service who told me that refund would be processed only within 30 days as stated on the contract. Explained that the contract was cancelled and again was informed that refund would be processed within 30 days. Finally received refund but only after contacting BBB.

It is with great disgust that I write this. I called National Floors Direct on Friday 7/1/16 to set up an appointment for a free in-home estimate. The appointment was set up for today 7/2/16 between 11 and 1. I phoned to cancel the appointment at 9 am on 7/2/16 and this is how the call went: Me: "I am in need of canceling my appointment for today due to an emergency as nobody will be here for the appointment. I will need to reschedule." Agent: "When would you like to reschedule for?" Me: "I'm not sure as I don't know how today is going to go. I will have to call you back." Agent: "What time was your appointment?" Me: "11-1" Agent: In a very snippy tone "Well, he's already on his way." Me: "He's already on his way? It's only 9:15, my appointment wasn't until 11-1." Agent: "How rude!" and she proceeded to hang up on me!

I am writing this review so other people can avoid the experience we had with National Floors Direct. We were in need of replacing our kitchen floor recently. My husband had just gone through cancer surgery and was still recuperating and we really just needed a quick and easy solution to our kitchen floor replacement. We received neither from NFD. The salesman came right to our house, did all the measurements and brought samples, which is exactly what we needed/wanted due to my husband's health. We put approximately one-third of the cost of the floor down as an initial deposit and was told that on the day of installation we would have to pay the balance in either cash or bank check.

We wanted a nice carpet runner to cover the staircases for our new, little, pond-side cabin... Carpet on the stairs is cozier, easier on the feet, and is considerably quieter and less slippery. We called National Floors Direct at the recommendation of our builder. We had virtually an immediate callback after our initial outreach to National Floors Direct, and a sales representative met with us the following week. We knew the perfect carpet as soon as we saw it, and signed on the spot. The job was somewhat complex since I was requesting on-site binding to get the edging perfect, but National Floors Direct cooperated beautifully. Our carpet was scheduled to be installed the following week.

I am a rental property owner in Fall River. I first used National Floors Direct 10 years ago to do a condo that I was selling. They beat all of the competitors that I had in and did a phenomenal job. Since then I have used them for vinyl, laminate and carpets including my own home. The process is incredibly easy and seamless. I would recommend them to anyone who asks.

Let me start with we love NFD. We looked at Home Depot, Luna and National Floors Direct and National Floors Direct had the best price for exactly what we were looking for. The sale rep. John was the best. So friendly and was the most informative. We learned more from him than the other 2 places we had spoke with. Installation was also fast and great the 2 installers were both friendly and great. They move our furniture and put the new rug in at no time. Will be calling them again when we are ready to carpet the rest of our house. Also will be sending everyone we know to them.

I'm writing a review about my new floors from National Floors Direct because I wasn't sure about using the company originally but I must say that I am completely happy with the job. The salesperson did a nice job of listening to my needs and staying within my budget for our living rooms. The installation men did a good job, cleaned up after they were done and helped me move some furniture back into place. They were very friendly and professional. My living room looks like a brand new house. When we are ready to do the floors in our basement, I will definitely call National Floors Direct.

Floor installed 3/19/16 when NFD removed our subfloor but in the process actually cut through the floor joists creating a structural issue! The installer just kept going and put a new sub floor over the cut and never addressed the damage despite telling him that debris was falling through our ceiling! We were able to talk to his manager who assured us that they would fix the damage. It's been 3 days with no repair and no calls from NFD. In fact, we have called our salesman, the district manager and the installer's manager and NEVER received a callback. Our floor is damaged, the install was improper and we cannot use the bathroom. Not to mention the floor that was installed is slanting down and collapsing! Do NOT use this company!!!

I called National Floors Direct on a Friday as floor originally ordered for a basement remodel from a competitor was of extremely poor quality. The contractor had me under a very tight deadline as he needed to move onto a another project. National Floors had a person out for an estimate the very next day and product delivered 3 days later. Flooring provided was of extremely high quality at a more than reasonable price. Dan/Pierre were so accommodating and flexible. I called back 3 days later to order carpeting for the stairs to complete the project. I would highly recommend National Floors based on quality, price and customer service.

Beware of National Floors Direct! High pressure sales, with inappropriate comments: wasn't impressed with the floor I had until he knew they installed it. You want to cancel you have to write a letter and get it to them in 3 days, which my friend couldn't do so now a 15% restocking fees. So they show up and wouldn't do it because stove and refrigerator won't disconnected which she wasn't told had to be done, but it was in the fine print she signed. Rep said "thanks for your money." Do yourself a favor use a local guy not this rip off company. Please like and share to give them a message!

Extremely disappointed with your services. Lack of maintaining a promised installation schedule and warranty repair work. Promised schedule not met make it impossible to recommend you to anyone considering using Nat'l Floors. Call center would not even give me contact to call to get help. I asked for her manager, said she had none. I asked how do I get help, she said "I can't" then she hung up on me.

National floors direct charged us 5500 for 3 rooms of laminate (fake hardwood). They rescheduled three times, into the next week, and I said that was unacceptable. The installer said he would come to finish the next day (which was Thursday) then they said "no it'll be Friday" then "no it would be Monday"! The floors look ok but they make a lot of damage to the walls and drywall! And they denied it!!! I sent them pics as proof and they did not even compensate us!!! I will never ever use them again nor recommend them to anyone!!!

Between September 2008 to the end of 2009, My company installed and performed repairs for NFD. By the way, the president of NFD, if he is still there is Aaron. Their carpet is a very low-grade product, we would not install carpet for them. The hardwood in most cases is an Armstrong product, and the laminate is very low grade. There was a lot if issues with the sales people promising the world even though the job was not possible to install correctly. Laminate in a basement or in a kitchen should not be installed due to higher than normal moisture which will cause issues down the road. We did many repairs which we were never paid for.

I had my basement studio apartment floors replaced in January 6, 2015. They were approved by a representative who came out and inspected the room. I believe in May, I started feeling the floor start to move when I walked on certain areas. I am not in the room very often and as summer approached, I realized that the floor had buckled badly in two different areas and it was dangerous to walk on it, since it was causing me to trip. I turned on the heat to take out any excess moisture and the Sun shines in on two East and South facing sliders, so it gets lots of sunshine most of the day. I called National Floors Direct in June and was told to send photographs, which I emailed to them. They finally sent out a representative on July 24. By this time the floor was buckling in about 6 different areas.

I called National Floors to get an estimate on 2 rooms of carpet. The salesmen came and had no idea what he was doing, he said his office did not give him an information. After he measured the rooms he gave me a ballpark estimate and said he had to call his office and could get me a better price, so he called. I signed the contract and gave them a 200.00 deposit and they said I have 3 business days to cancel. They called today to set appointment and told me they needed cash or bank check and that is on the contract. It is on the contract but I did not see it right away.

I contracted this company for a floor and to carpet the stairs. They insisted on a bank check BEFORE installation. The rep was not knowledgeable but we needed the job done fast. I was very apprehensive to give money upfront. The floor was installed without quarter rounds which was promised and the carpet people NEVER showed up. They had my money and I had no carpet. Need I say more. I tried to stop payment on the check but was not successful.

One of the worst company I have dealt with. The sales rep ** came and provided me the quote to put hardwood for upstairs and stairs. We both came to an agreement and signed the contract. Since the stairs' hardwood would be late, he said he will split into two contract. The first team came and put the upstairs and did not put the landing of stairs. The second team came a week later and said they don't have the material for landing. I spoke with customer service and they said, "It should be done as part of first contract."

I'm only giving them one star because the rating system doesn't allow for giving zero or negative stars. Don't touch these guys with a 20 ft pole; they're terrible. It took three schedulings to get these guys to drop off an area rug, not a carpet installation, just a rug and some padding. I waited at home all day during the first appointment and no one showed up.

My husband and I, without checking out this company, BEWARE, hired NFD to install laminate in our kitchen that we were redoing. Their EXPERT came in, saw our totally empty (no cabinets, appliances, etc.) kitchen and measured the floor. We picked out the floor and they said they would be back to install. Although NFD boasts install within 24 hours, that did not happen. Their EXPERT certified Armstrong flooring installers came without the right padding and molding. They had to go to Home Depot to get it. They installed the floor and left. I swear it wasn't the floor I picked out but in all fairness my husband did sign off on it. Subsequently we finished our kitchen with cabinets and appliances.

I am a single mom of three girls living in a two bedroom home in Billerica. I wanted to put my house on the market and needed to replace the carpets. I called National Floors Direct in mid October, as I had seen the ads for them on TV. On Oct 14, the estimator was scheduled to visit, but called stating he was having car trouble, so we rescheduled for oct 16th. On the 16th, he came to my home, assessed the rooms to be carpeted, gave me a price, and asked for a $200 deposit. We scheduled the install for Friday the 24th. On the 24th, two men came and stated they could not do the job because they had nowhere to cut the rug. They were extremely rude and did not cancel with me but called the NFD office and told them they would not do it. I spoke to the office, they rescheduled for the next day, Saturday the 25th. They stated I would be called with a time frame between 8-9am. I called six times that morning requesting a time of arrival, with no response. Finally at noon, NFD called to cancel stating the installers were in an accident. They refused to refund my deposit, so we rescheduled again for Tuesday the 26th.

I had the worst experience ever with National Floors Direct. My one day install turned into six weeks of aggravation. First they called to tell me they are coming Monday in the afternoon. Then I got a call that afternoon and tell me the product is backordered, after I took the whole day off of work for them. I called back to speak with the manager, no manager to speak to. I called the salesman but never got a returned call. The customer service reps just passed me back and forth for 30 to 40 mins. Then I get a call that they can install following week, then lo and behold, they are out of stock again on the hardwood. I said just do the carpet first then. Well they ran out of carpet and left the stairs and tack board exposed for weeks. Please do yourself a favor and go elsewhere!!!!!

I had a pushy rude arrogant salesman show up at my home after I had just given birth to my daughter. He would not leave - incredibly rude. I gave a deposit just for him to go away! Nonetheless, the carpet samples that he brought were a far cry of what was actually installed. Same problem, carpet so flimsy & thin there is a visible line throughout the house where the floor trim sits above the carpet. It's so awful! After several phone calls, the women in the office are just as arrogant and nasty as the salesman. Needless to say, the carpet was put in in April. It's not even 90 days later & it looks 10 years old and flattened already like a stampede of elephants ran across it. TERRIBLE PRODUCT!!! They should be out of business - DON'T DO IT TO YOURSELF!!! TRUST ME!!

When the salesman measured the room, he failed to tell me that the new wood floor was not as thick as the den carpet it would be replacing. When the floor went in, there were 2 problems. A hazardous 3/4 inch gap where the flooring met the adjacent kitchen floor. National had not given the installer the molding needed to bridge the gap. Also an unsightly gap all along the baseboards. NOT the fault of the installer! National bungled their estimate. Customer Service has been unhelpful. I would not use National under any circumstances.

I purchased a kitchen floor in April of 2013. The first problem was showing up to install. On the third attempt, they showed up. The office gave excuses why they could not make it. After the installation, the next day, the base moldings started to come off. They sent people back to fix it. Not the same people that originally installed it. They ended up replacing or re-gluing all of it. My next problem happened when the floor started to crack at the. They asked me to take pictures and send them to them, so I did and waited and waited and waited. I finally called them. They claimed they did not receive them. I ended sending the a total of four times. They still claimed they had not received them. I told her that I was given a different address to send them to. All of a sudden they found the pictures. I was told that they would send the to the manufacturer for warranty.

I first met with the salesman in Feb. The first installation was March 17. It is now May 22 and the job is not done. This is due to their process in ordering and doing the job. They make you pay upfront so there is no real recourse. I am now on my fourth week of waiting for one step to be replaced. The step was installed cracked and the installer tried to cove it up with nails and filler. After sending the two pictures which they requested or they wouldn't do anything. They still made me wait two more weeks. If it was my business I would have been back the next day. When they finally got here they ripped out the bad step and then notified me the new one was too short so they had to order another on.

My husband is recovering from major surgery and wanted to get a few estimates to have carpeting replaced in our upstairs. The person that came who initially seemed nice went upstairs and took measurements and then came downstairs to give us a price. He was told that we had other people coming in for estimates and would get back to them. The salesperson then insisted that we give him a small deposit, $100.00 to hold the installation until Friday. My husband repeatedly said 'No' but this guy wouldn't budge/ leave. As my husband is not feeling well, he finally caved as he wanted this person out of the house.

You must pay 100% up front and then have NO leverage when the job is unsatisfactory. They put a hole in our gas line (a $900 fix) and REFUSE to pay for it. It took THREE WEEKS to finish the job because they didn't order enough material. The floor looks fine, but the TRIM IS TERRIBLE.. They are not carpenters and do not bring the necessary tools & materials to do anything even a teeny out of the ordinary. Their price point is no better than others. The work is average AND THE CUSTOMER SERVICE SUCKS.

Ten days ago I had carpet installed in my hallway and on my basement stairs and landing. The men who installed it were very nice and did a good job, but after they left I noticed a line in the carpet which looked to me like a defect in the carpet. It's a busy carpet, so I didn't notice it until a day later. I called them the next day and was told to e-mail pictures to their customer service e-mail address, which I did the next day. At that time I was also told that they would get back to me within three business days.

We had two reps come out to our home because we wanted new hardwood floors installed. The salesmen promised us that the installers would do some things that we wanted. We gave them a 1,000.00 dollar CASH deposit. The two installers showed up two days later. They didn't speak a word of English so we had to call National Floors Direct to get someone to translate for us. The installers brought the wrong hardwood floor and didn't have the molding trim. They said they wouldn't install the molding trim. They also said they wouldn't do the things promised by the salesmen. The salesmen promised us just so they could get the deal done.

On Jan 28th, 2014, National Floor Direct came to my home to installed carpet and linoleum. First was the discrepancy on paying first before starting the work. They started around 11am and finished at around 10:15-30pm. A long day. I asked about the levelling of the floor which was brought to the salespersons attention, and she said the installers would fix it before laying down the carpet. Long story short, while laying down the carpet in my den, they chipped 5 ceramic tiles, then in placing a strip between the kitchen door-well and the hallway they placed it but didn't cut out for the door to open and close so it broke. Then when we looked at the installation, the carpet was not flushed against the baseboards. Some edges were left undone, others you could see the ground or the flooring underneath were the carpet should be flushed to the baseboard.

I had a floor installed in my home in May of 2013. About a month later, the floor began to buckle up in a few places. I contacted NFD and have had nothing but stress. Have had the runaround, been lied to about receiving my pictures and required forms. I've contacted the media, BBB, and the Attorney General. National Floors' own employee told me the floor was improperly installed. I had an independent contractor look at the floor and they told me it wasn't installed correctly. NFD is blaming it on moisture because of some reading they had when they came to look at the mess.

I purchased a carpet from National Floors Direct on May 17, 2010, and paid $600 deposit via personal check, on a purchase price of $1,830. On the day it was scheduled to be installed, August 23, 2010, their contractor arrived to my house to tell me that it could not be installed because it was raining. They were scheduled to come back on August 30, 2010, but we had to reschedule the day of the installation, due to the fact that they would not be to our house until after 5pm, when they had told us we would have a morning appointment.

Don't ever use National Floors Direct. They showed up on April 1, 2010 and showed me the color they planned to install. I asked them to confirm that it was natural, and the worker replied, yes. Then they started to lay Sahara. They showed up 1.5 hours late with wrong color wood. I let them go ahead and continue laying it because the color was my 2nd choice. At 2:00 pm, the superintendent tells me he doesn't have enough materials to complete the job and isn't sure "when" they will arrive. They "guarantee" next-day installation. They are fraudulent and liars. It took weeks to get the job done correctly and they still owe me 1 foyer stair to be done and some defective wood. Flooring isn't level either. They have enough nerve to want their full balance paid after all the hours I have wasted on this!

I met with the sales representative, Cordell, the 1st Friday in June. I selected the flooring, made a deposit and scheduled the installation for the 2nd Friday in June (18th). I received a call Thursday (the day before the scheduled installation) afternoon to say they did not have the flooring and that the manufacturer didn't have it. They indicated that it should be on the truck when it delivers the following Wednesday.