Mohawk Flooring Reviews

I purchased Whiskey Maple hardwood flooring from Mohawk through Home Depot and we are in the process of installing it ourselves. We finished one room and we're gonna do the entire house except for the bathroom. It’s fairly easy. I would piece together three rows so that the seams didn’t line up since I want them kind of alternate, and then long and short. Once I set up the three rows, I pull them away and then my boyfriend would nail them in with a nail gun. And for the most part, they were okay. There were a couple of pieces that were bent on the lateral side. He’s done professional flooring before so he would take a screwdriver and force it into the subfloor and then, press the back on the bend and then nail it in that way.

I bought a brown Mohawk carpet for my living room and I like that it's really comfortable. I looked at Home Depot prior to my purchase, but Mohawk felt a lot softer. Also, I got the carpet for its quality and warranty.

We purchased a 36-inch long grayish tile from Mohawk Flooring. I really liked the way that it looked and it matched with our cabinets. It seems to be relatively fragile though. When you put the grout down on it, the edges chip. But it’s a beautiful tile and it’s a great color.

Purchased laminate at Depot. Installed by depot. Five years old with numerous buckling at seams at indiscriminate locations. Installer inspected. Suggested manufacturer defect. Independent inspector from Mohawk inspected. Consumer defect - "moisture from cleaning". Cleaned by us following guidelines from depot as well as manufacturer warranty information. Mohawk passed the buck and will now not honor warranty. No one from depot OR mohawk has contacted us with inspection results. Had to get report from store. Contacted consumer affairs mohawk. Awaiting reply. Will update when new info is given. Shame on you mohawk.

Mohawk had the flooring that we liked and I've heard pretty good things about them in terms of quality. We got a nice dark hardwood flooring and it was installed in the entire house except for the backyards. For the cost and the quality, it was nice. We had it for about six months until we sold the house and we liked it. It was a darker wood, so it did scratch easier which you're going to get with any dark wood. Otherwise, it came out good and I loved the look.

I liked Mohawk Flooring's price point for what I get. I got a carpet and my purchasing experience with them was very good and easy. Also, the sales reps were very helpful. The carpet is really good and I like it. It has met my expectations.

The Mohawk Flooring carpets had a good price. Plus, the sales representative said it cleans nicely and lasts well. I had it installed in two bedrooms and it feels nice and soft.

It was raining and a tree fell on the house and it ruined the linoleum so I had to have the linoleum all the way going down the stairs replaced. The company that was doing the restore of the house wanted me to go through Mohawk Flooring so we went through them. They showed me the linoleum they had available and the only thing my wife considered was the color to match what had been there at the house. We were trying to get the house redone as soon as we could but it took over a month and a half to get the flooring to come in, which was way too long and so it held everything up. I would have gone somewhere like Home Depot or Lowe’s and I could have got the flooring the same day. Nonetheless, the linoleum was fine and it was installed in the stair area by our back door. It's in place and everything seems to be fine since the installation. However, I wouldn’t go to Mohawk Flooring again.

I went to a store and looked around and bought Mohawk wood flooring. We wanted the engineered wood because it butts up against several vinyl and other surfaces. Also, we liked the color of the flooring. It was installed in August on a long hall in our home. Mohawk is fine and we like the floor but there were humps and little hills due to faulty installation. And to get it to conform to the requirements for wood would have been very expensive. So, the floor store already took it out a couple of weeks ago and we're putting in carpet.

My daughter had the carpet and I like the way it was wearing and it's stain resistant for life against pets. I wanted the softness of it, too. I bought it and it was installed throughout the house. I haven't tested it on stains yet, but so far I've been happy. And I would recommend the carpet to my friends.

I had carpet installed for the stairs. I like the density of this carpeting and the feel of it. It was the perfect color and it was just exactly what I wanted.

I went to The Floor Store and looked at hardwood floors. We picked up Mohawk Flooring because of the color matches and it looks best for the room. The flooring looks great, is in decent shape, and also has a 50-year warranty. I’d recommend them.

I've got 20-year-old custom oak floors in the house and I was looking for a product that matched them. We went into The Floor Store showroom and there was a big Mohawk display in there with a wide variety of colors and samples that I could touch. I also brought in a piece of scrap from my existing floor to figure out what I needed. So, I ended up purchasing a tongue and groove oak pre-finished floor. It wasn't exact, but it's a nice product and it came out well. I had it installed in the hallway of my house and a set of stairs that was carpeted.

I got a carpet from Mohawk Flooring. They had the color I wanted and I had it installed in my living room and bedroom. My experience with them was very good.

I purchased a small amount of carpet at the floor store and had it installed in my home. I didn't pick Mohawk per se, but we decided on the carpet that was most durable. I liked that the carpet is supposed to be stain proof. We haven’t had it that long but it has met my expectations so far.

Unbelievable! First time I don't feel I was ripped off on stain protection. The very first day our new carpet was installed we were carrying in groceries and I dropped a bottle of bleach that literally exploded all over the room. Well... we now have a spotted sofa which matches the spotted drapes and spotted side chairs but unbelievably, the Smartstrand silk carpet that took the biggest hit, which had almost a quart of bleach pooling all over the surface did not show any change. Made a believer out of me.

I had laminates from Mohawk Flooring installed all throughout my house except the kitchen. The quality has been above average. I liked Mohawk's carpet better than the other companies, especially its grade. Overall, my experience has been great.

I had wall-to-wall carpet installed by Mohawk and I like it. I would recommend it.

We remodeled quite a few things lately in our kitchen flooring. My husband wanted the stone so if we broke one it was easier to replace. That was one factor why he really wanted the stone. The cost of the product from Mohawk Flooring was in the middle of the road. There were some that were cheaper but the quality was poor. Some have higher cost that we liked better but the flooring from Mohawk was on sale. So, we chose it finally. As far as quality was concerned, it was definitely better than the lower priced ones. Also, we like the design and the durability. It's durability has been top-notch. You can't dent it, you can't hurt it and it cleans well. Those were good things for me. Though if anything hits it, it breaks like the dishes that I've had for about 20 years, our wedding dishes that I've hardly broken. We've broken quite a few since we have kids and the dishes slip through and it hits the floor.

I wanted a more water-resistant material so I bought laminate floors from Mohawk for my living room and kitchen. I like the quality of it. It's more solid and it looks nice.

My first time using Mohawk Flooring was a great and very satisfying experience. I purchased the laminated flooring since my wife liked its color, and because it has a more decent price than other brands or colors and it's affordable for us. We had the instructions and we installed it in the bedrooms ourselves.

The Mohawk carpeting looks very good and the quality appears fine. Everything is right except the color. The carpet color that was sent was not the same one that was shown on the sample board. They were similar but distinctly different. The color that was installed was not really good that you could look at it.

We got a patterned carpet from Mohawk Flooring and had it installed on the steps and upstairs of our house, in the bedroom. I liked the price and the look of it. It was also said to be very durable and good in high-traffic areas. It's really nice and we're really happy with our purchase. I love the carpet and especially like the color option and the pattern. It was a great experience.

Mohawk was on sale with zero percent financing so we purchased a carpet to be installed in a bedroom. I like the texture, the flooring has met my expectations.

The value of the carpet made us choose Mohawk Flooring. We also liked the texture of the carpet better than some of the other ones we looked at. It was comfortable when you walk on it and it does vacuum up nice. We had it installed in the bedroom and it has met our expectations.

I bought some carpet last year from Mohawk Flooring because I liked the way it looked. It has several different colors mixed in together so it won't show dirt. It was installed in our bedroom. I talked to one person when I went in their store and I had someone different come out to my house and do the measuring and everything. They were friendly. Overall, it was a positive experience.

We purchased a new home a year ago and the builder installed the Mohawk Everstrand. The quality of this product is terrible! The carpet is falling apart and it's so matted it looks like we've been in the house for 10 years. I hate to see what it looks like in 2 years.

We only looked at a couple of places but the Mohawk carpet was good and I'm satisfied with it. It's a bit better quality than other companies and their people are very helpful.

I bought one of the laminate floor products from Mohawk Flooring and it was installed in about three-quarters of the house. The cost of the flooring was similar to others but the quality was better with the Mohawk Flooring. Also, the style of the product matched what we were looking for and that was the biggest reason why we chose it. It also matched the color and the scheme that we were going after. I was on the website when I had a question and found my answer. So, everything was good.

I wanted something as earth-friendly as possible and so I was looking at some other brand but the cost was too high, so I decided on Mohawk. I purchased the eco-friendly weave carpet, and I like the softness, flushness and the sheet. It's in a low traffic area, so it's hard to know how it's holding up, but it's a beautiful carpet and we're very happy with it.

We purchased Mohawk hardwood flooring six months ago and we had it installed in some parts of our home. I liked its color and style, and it was good that it was on sale. I would recommend them.

We bought a Maple pre-engineered and prefinished hardwood from Mohawk Flooring because it was the right color and the right price. I also liked the brand and the fact that it was prefinished. The flooring was great and it has met my expectations.

I purchased the carpet from Mohawk Flooring for the two bedrooms at home. I chose Mohawk product because of the quality, which is good. My favorite feature of the carpets is the color. It was lighter tan and stain resistant. It also met my expectations.

We purchased some laminate flooring for the living room and dining room. The company that I went to referred me to Mohawk and the product fits our house and our needs. The color really coincided with our current wood style and wood color. We’re very happy and very satisfied with the floor. We had various compliments everywhere. I have recommended Mohawk Flooring.

I had laminate flooring installed in the kitchen and living room area of my studio rental apartment. I considered other brands and they were similar in cost and quality with Mohawk but the pattern that we found with them was what we wanted. I like the pattern that we finally ended up with and the flooring has met my expectations.

The manufactured hardwood flooring was installed during new construction in 2005. About a year later I noticed wood peeling along the edges of the planks. I notified the installer, who then sent an inspector out to investigate. He claimed he couldn't make a determination, therefore, nothing was done. Keep in mind that there only two people living in the home. These floors are now peeling in corners and closets. The wood on my stairs is fading also. I am writing now because I absolutely hate these floors and had to get this off my chest. What happened to the 25 year warranty?

Because of the comfort and the feel, and its lasting quality, we purchased carpet from Mohawk Flooring and had it installed upstairs in our home. We like its fluffiness. My daughter loves to lie on the floor. The first day after we got it installed, all she wanted to do was lay and go to sleep on the floor as well as I did. The cost and quality of the carpet were good. We looked at other places, Empire Carpet as well as Luna. The quality and the choices weren't comparable. We love our Mohawk Flooring carpet.

Called Home Depot in November of 2016 because I finally got tired of looking at the stains in the softly 2 carpets I bought 2 years ago. I was told to send pictures and my receipts for professional carpet cleaning which I had done quarterly even though once a year is the mandate for the warranty. I did this and waited a few weeks or so and was told that I had to pay the $200 to have the carpet cleaned again because it had been 4 months since my last cleaning. I argued and was very unhappy about this because the warranty only requires 1x a year cleaning. I finally complied when I was assured that when I get it cleaned and the stains were still there they would honor the warranty. It was Christmas time and we were leaving shortly for a vacation so I was told to do it whenever I had the time... No rush.

I had this carpet (Metro Carpet-Ming tree) installed in 3 bedrooms in a new house. We are a senior couple living alone. We have been here 4 yrs. and have already have it worked on. The installers said the backing on the carpet stretches and causes wrinkles in the carpet. It looks terrible. I want to cry every time I walk into one of the rooms.

I chose to buy a Mohawk carpet because of the price. We're also happy with the color, plus it's pet-resistant but the main thing is that it had a really good warranty on it. We bought it through the floor store, so they seem to have good backing. They said if there's any issues, to call them at any point and they'll fix it. It was installed in our home and it's only been a few months but it seems fairly good. We haven't had any issues yet and hope not to, but hope that they'll stand behind it like they say they will.

I'm satisfied with my experience from Mohawk Flooring and I like the floor a lot. I purchased their tongue and groove 3/4-inch oak hardwood flooring which looked good at the store. We looked at different ones and compared its look but the flooring is what we liked best. Also, we liked the color and they fit together tighter so it didn’t have as big a void space between the individual planks than some of the other ones since some of the other ones had more obvious division between the planks. The flooring was installed in the whole house. However, the flooring dents a little easily and I'm surprised at that. Now, I have to be careful not to drop things on the floor.

I like that Mohawk has a very broad line of carpets that vary to price points. Also, they have a broad range of quality available at different ranges. I can pick out the second from the highest which is comparable to the best of other brands. We had them install a higher-end model of carpet in our home. It had fine fibers and we liked that it was stain-resistant and very soft. It's worth it.

We had put in hardwood and carpet recently. We looked around the carpet store and we liked the Mohawk the most. It's soft and everybody enjoys laying on it. It's also comfortable and we were able to find a color that we liked which is tan brown. It was installed all over our home but the foyer and kitchen. It's worth it and we're happy with it. Also, not that we've had to clean up any messes on it, but it vacuums well. We try to have the rule "no food or drink" and no shoes on it. It has been a great experience.

We've always gone to Americarpet and they sell and have always recommended Mohawk when we've done carpet and flooring with them. We put in carpet several years ago in our house and we're now redoing the bedroom. We stuck with Americarpet's recommendation and got carpet installed in our son's bedroom in the basement. I tried to match the color as close as I could and the cost and quality of the flooring are great. We've only had it in there since September and I haven't had any problem. We will definitely buy it again.

We purchased laminate flooring from Mohawk and had this installed throughout our home. We looked at another brand as well, but we went with Mohawk because their price was a little bit less than the other brand and we liked the color better. The rep was very helpful and gave us all the information we needed, and we got our order in two weeks. My mom seems to really like the flooring that we got. Overall, it was quick, easy, and pleasant with Mohawk. I would definitely recommend them.

Mohawk was on sale at where we shopped and we ended up getting laminate flooring from them. It was installed in the bedrooms and I like that the flooring is easy to take care of. The installers were great, and the quality of the flooring was good. I'm very pleased and it was an excellent experience. I would recommend them.

I recently got a carpet for my two bedrooms and we love it. I actually did my entire basement with a similar Mohawk carpet seven years ago that we still love. So, I tried to match the same quality. We like that both of the carpets are comfortable. It met my expectations and I'd recommend Mohawk.

I'm a carpet installer and I've been working with carpets for almost 20 years. I have experience with all kinds of carpet and sometimes, I refer Mohawk to my customers. I tell them that Mohawk's the good stuff and also, mostly they like the carpet, the color and the quality. But sometimes, the carpet comes damaged from the factory. Also, we have a lot of trouble because the carpet wrinkles a lot and all the time, and the inspector would say it's the installer's fault so they make us come back and re-straight them. But other than that, everything else is good. I personally have a laminated floor from them. I've had it for almost eight years and it still looks good. It's good quality, I like the color and it's easy to clean. I have four kids and they spill everything in there but it's still in good shape.

I moved into my rental and fixed up my condo. I took the carpet out and put in the laminate floors that I got from Mohawk. I talked to Conklin Brothers but I liked the durability and the coloring of the flooring from Mohawk so I went with them. Though I like carpeting, my real estate agent and the guy from the flooring company said that the laminate flooring would really look good, and I was really glad that I went that way. Everybody was really impressed with the floor. It was wonderful and I was surprised at how much better it looked when it was finished. I did the living room and it goes by the stairwell. I had hardwood floors in the kitchen and we replaced that, too. The flooring just flowed through and it looked really fabulous. I was really pleased with it and it helped me sell my condo. I’d recommend Mohawk Flooring.

I looked at other brands and we very much like the cost and quality of Mohawk Flooring. The look of the manufactured laminate is exactly what we wanted. I like its color and the way it was manufactured. It's wonderful and we love it.

I purchased laminate flooring from Mohawk Flooring and installed it in the whole house. I considered about a trillion other brands but Mohawk flooring was well priced for the quality. I was looking for 12mm flooring because it would sound and look real. I was also looking for the durability as indicated by a couple of quality indicators that it had, and then the color. I was looking for a midrange color and that was not easy to find. The other reason I chose it was because my installer gave me very specific criteria. For the flooring, it had to have Unilock system or else he would charge me more to install it. He said it was very easy to put on and looked down and he was very happy. The flooring has only been there since last fall but it has met my expectations.

We purchased multiple flooring, tile, hardwood from Mohawk due to the material and pricing. Customer service wise, Mohawk is great.

I had problems with the installation that voids my warranty on both the expensive Smartstrand Silk Forever Clean carpet and KaraStep Reserve 2.0 cushion. The dealer is a Karastan Certified Dealer. Asked for help from Mohawk Consumer Affairs as the Business owner denied problems existed and refused to do anything. They said they couldn't help and referred me back to dealer. I have an "IICRC Certified Inspector's Report", listing all the standards and guidelines of Mohawk that were not met. Yet Mohawk does nothing to help the consumer? The business stays Certified??? Do not like the performance of carpet and I am stuck with carpet and cushion that does not meets CRI 105 Industry standards or the Manufacturers guidelines.

I had someone who suggested Mohawk Flooring to me and I went with that suggestion. I purchased some wood flooring that looked like wood but it was snapped together, and I'm pleased with it. I like the fact that it's waterproof and that it was easy to install. Plus the cost and quality was well worth it.

Purchased Mohawk stain resistant carpet from Ricks carpet Alexandria. Was told upon purchase only have hot water extraction cleaning. Stains won't come up. Filed complaint. Third party guy comes out. Worked for 20 minutes on one spot with a stain remover. Not completely out. Said must be oily substance? Disagree. Have hardwood floors in foyer covered with area rug. Use Murphy's oil soap to clean hardwoods never a problem at other homes and carpets using Murphy's. Claim denied. Have used Stanley Steemer hot water extraction as directed BUT this guy's using some kind of chemical?

I was attracted to the quality and color of the floor. It was a brown with a blue, and I thought it would be very masculine for my son's house. I've got no problems with the flooring and so far, so good. I would recommend Mohawk.

I like the type of wood and the specific pattern of the wood we purchased from Mohawk Flooring. It has a semi-distressed look to it. The cost was average and the quality is good. The flooring has met my expectations.

We were looking for a style of floor that we've seen in a model home. We like its look but we weren't sure what the brand was. So we found out what it was and went with Mohawk Flooring. It's a dark walnut hardwood floor with three different widths. We love it! We liked the way it looked compared to other floors. The only issue is that every little speck of dirt does show because it's a dark floor. We have 3 cats so that adds to it. Other than that, the flooring is holding up quite well and we're satisfied with it.

We became interested in the look of the tiles on a large ocean-going cruise ship, and the floors were done by people in Sweden. So, we tried to find something that looks like what we'd seen on the ship. We liked the Mohawk's cost, quality and the way their flooring look and bought the Treyburne Linen Oak Ceramic Tiles. We had installed it in our living room and it goes well with our Bow House furniture. I hope it will hold up for a long time. Overall, I'm very satisfied.

We wanted a bigger, longer, wider planked vinyl for our main living room and two hallways, and we couldn't find it anywhere else but at Mohawk Flooring. Their cost was in the middle, but for the quality we thought it was the best. We like the durability of the flooring and the flooring itself. But we had to have one little piece fixed because it had damage on it. We called the people who installed it and then they contacted Mohawk. We had extra flooring so we didn't have to get more pieces but they paid for the labor for the people to come and fix it. They said normally they would see it when they install it but I guess they missed it.

I needed a carpet to go between my bedroom and my bathroom because I can't walk barefooted on the hard floors. It's only a little teeny piece about three or four feet wide but I can't use a throw rug and needed something heavier or sturdier. So I went somewhere and found a Mohawk Flooring that was soft enough. It was readily available and they would bind it on the edges for us. They were glad to help me and find what would work for me. I haven't had it very long but it's a good experience.

I bought a new Lennar home with what appeared to be a beautiful Mohawk Shadow hardwood floor. Fortunately I passed on upgrading to hardwood in other areas of the house. I was told by the Lennar rep at our orientation that there are two kinds of engineered hardwood floors. The first you can take a nail to and it won't scratch. The second you can push a penny across and it will scratch. He said... "you have the second." He was so right. In the early months several pieces were replaced as they were peeling for no reason. It has the thinnest veneer imaginable and I feel it's a very cheap product.

This is the first experience I've had with Mohawk and it's not working out too well. It's been six months since the carpet's been in and it's been a nightmare. The first issue I had was mainly an install issue. There were nodules where in the seams, it felt like glue or something melted. I dealt with our rep, Damian, on that and it was supposed to be taken care of but it's been a while. And since time has gone by in the main traffic areas, there's been an extraordinary amount of strands coming out in the middle of the carpet. And we had to keep my daughter who's crawling and tries to put everything in her mouth away. I told Damian that it's not safe and is a choking hazard for my daughter. He came in, looked at it, cut out a sample, and sent it to Mohawk. It's disconcerting and I told him I don't feel comfortable with having the same pile length put back into the house. I asked him if it's normal and he told me that's not supposed to happen at all.

I purchased a carpet and some vinyl flooring from Mohawk Flooring for the living room and the dining room of a rental. Their the cost was definitely competitive with the other brands that I considered. I like the carpet specifically its design style, and I haven't had any complaints from the renter about the flooring.

We purchased a thicker carpet from Mohawk Flooring. It's fine and we like the color of it but I don't know if there's something in the carpet that's causing my daughter to have a lot of allergies. Everybody's getting sick. They'd get better and then they'd get sick again. They had carpet where they were at before they moved into that home where the carpet was installed and that wasn't the case for them then.

This manufacturer Mohawk has terrible quality on their polyester carpet. The carpet was only 1 year old and looked like it was 15 years old. We tried to process a credit claim with them and they declined after taking 6 weeks to respond to the distributor. They also hire specific inspectors to ensure they have back up info to decline a claim. Do not order from this Manufacturer. They are horrific.

We're doing a remodel and we bought the real wood flooring from Mohawk. We had the same flooring that's been in our house for 50 years and we had to do some patchwork in bad areas. We redid it in all the closets and air vents that were in the floor. It matched up exactly with what we have - same dimensions and type of wood. Mohawk met everything I needed.

I purchased SmartStrand from Mohawk Flooring, and it was installed in my dining room, living room, hallway and a bedroom, and the stairway. It’s better than what I had taken out and I’m satisfied with it so far.

I like the quality of Mohawk's carpeting. I looked at a variety of different carpets and theirs was the color and price I liked. It's very soft and also, I had one spill and it was very stain resistant. I'm happy with the carpet.

Karastan Mohawk Flooring was installed in our living room and two bedrooms. We looked around for other brands and we got to talk about a line of pet-friendly ones but I really like the Mohawk one since it's excellent. It's pet-friendly, very stain resistant but it was thick and soft, and we like its look. It looks really good especially with its combination to some luxe plank floor that we purchased at the floor store. It's also very comfortable and the application was excellent. It's been an all-around good experience altogether.

We looked at flooring brands and we felt that Mohawk Flooring was the best one. We picked them because of their flooring's cost and quality. The carpeting I purchased was installed at the basement at home, and I like the ease of cleaning it myself. Overall, it was a great experience and I recommend Mohawk Flooring.

We looked around prior to purchasing Mohawk Flooring and Mohawk was a little more expensive, but the place we were buying it from said that they held up better. It's also a better product so we got their silk carpet put in the bedrooms, basement, hallway and pretty much the whole house. The purchasing experience was real good with no problems at all.

We bought Mohawk Flooring's engineered hardwood from the floor store in Concord, California and they were excellent. We also looked around but this one had the best warranty. It had the lifetime warranty which is my favorite feature. It was installed in the kitchen and family room of my home. It's a floating floor and there's still a lot of movement in it. So that was something we weren't expecting. We have hardwood in the rest of the house but it's nailed-down hardwood and this one, I can tell it's floating and it moves.

I went through Martin’s Flooring and they suggested the Mohawk carpets. The pricing was fine compared to what I got and it was a very good deal. I've used Mohawk Flooring a second time and I'm very pleased with them. The carpet they installed was nice looking and the finished product was exactly what I was looking for. I recommend them.

I put in some brand new Masland Carpet three years ago and I was having trouble. I’ve got two little kitty cats and it was showing too many footprints. I was vacuuming and raking every single day and I couldn't stand it, so I decided to take it out and put in something that’s lower pile. I liked the Karastan rug from Mohawk and I had it installed in two different steps. The first time, we installed the great room and the dining room since I wanted to see how I liked it and whether it showed footsteps. Then we installed the bedroom, master bedroom and closet. However, we’re having trouble because we have a seam in the bedroom that’s really showing. It’s got a six-inch stripe down the middle of the floor and we’re not happy with it. But they did a fantastic job in the dining room as well as the great room which is really large and has lots of light. It’s beautiful carpeting and I love it.

We have a new house that Mohawk carpet was installed in. Our carpet ripped in the middle of our living room. I hired a company to fix it. They patched in a brand new piece that we had leftover from when the house was built, was only 2 yrs old at the time. They told me that the carpet was defective and separating from the backing. Now the new piece is separating too and has only been on the floor for about 4 months. Now I have a 1 X3 hole in the middle of my living room. I have now called the company, Creative Touch Interiors, since November and was told someone would come out to assess the problem. Not 1 person has come out or called me back to this day. The seams are also all coming up and they are unable to stretch and repair our carpet anymore. We now need new carpet in our house that is 3 years old bit would be nice if someone could at least call us back.

After saving for 6 years we were finally able have hardwoods installed downstairs. Unfortunately, it was Mohawk engineered hardwood flooring. The flooring was almost immediately a letdown. Within the first year we checking, which are small cracks within the hard slats themselves and they appeared almost everywhere. The flooring was installed Fall of 2013. By the spring of 2014 we had already called our flooring person back curious of the issue. At this point in some areas the 15-20 year protective coating was already coming up.

A little less than a year ago my wife and I used our savings to replace the carpet in most of our home. We purchased Smartstrand Silk carpet as it was incredibly soft even though it was definitely on the higher end of the available price point. Within 5 weeks of the carpet being installed we started noticing weird pattern lines in the carpeted walkway behind our sofa that looked like a decade old matted down carpet. We are a shoes off, socks on family so dirt and oil should not have been an issue at all. We called our flooring dealer who had a carpet inspector come in and take a look at it. It turns out this is called cornrowing and the manufacturers do not see it as a defect. We've tried vacuuming at all directions, raking it and having it cleaned and there doesn't seem to be any way to correct the issue and apparently there isn't anything Mohawk will do about it.

I did my project in two different phases and used Mohawk carpet. I'm glad that Mohawk Flooring keeps certain products around because we were able to order the same thing a couple years later. That's nice. The carpet was installed in all the bedrooms, a hallway and front family room of my home. The cost and quality came to the top and I liked the brand reliability, the excellent color and the durability for the price with the level of comfort that it gives. It's a good carpet and I'm happy with it.

We bought Mohawk carpet from Weaver Carpet because of the color and what it felt like. My favorite feature is its design and the style because we had red carpeting before and it was disgusting, but our carpet now has a speckle-y color and it doesn't show much dirt, especially with pets. It's a good carpet and feels comfortable on our feet.

I got our entire house installed with carpet from Mohawk Flooring because of the salesman's recommendation. His personality stood out and he was someone with a personal guarantee from his experience with the carpet in his house. I like the color and texture of my carpet and it's been a good experience with Mohawk Flooring.

We bought Karastan wool carpet from Mohawk Flooring. It was installed in the bedrooms of our home. I looked at other brands prior to purchasing Mohawk Flooring, and the cost and quality of their products were better. Also, I decided to buy a Mohawk product due to the color. However, I'm not very happy with it because the color that got installed is not the color of the sample. I worked a lot with the rep who tried to make it right. It was shipped in two weeks later. The carpet's in, but it doesn't match the sample.

We got the walnut floor tile from Mohawk Flooring. I like the style and size of what we purchased, which in fact, were the reasons we went with Mohawk. It was installed in the entire downstairs floors, the hallway through into the kitchen in our home. It's only been done a few weeks, but I'm very happy so far. We're very satisfied with the product. It's very stylish and extremely suitable for our family needs.

We were looking for something very dense, thick and soft, and we liked the thickness of what we got. However, Mohawk said that that particular style was going to be discontinued. If they could bring that back, we'd probably purchase more for the rest of our house. We love our flooring from Mohawk and we're happy we bought it.

We bought the Mohawk Torinetta Antique Charcoal tiles from Floorscapes and it was great. I like the design and the color of it, and I had already purchased it once before for my room. I wanted to match up this other room with the same stuff so I went back to that, but I also looked to things in between and I was very pleased with it. I knew about the product when I went and bought this last purchase, but when I went to Mohawk's dealer here in Albuquerque Floorscapes, they helped me move into the right direction. It was a very enjoyable experience all the way around.

We purchased Mohawk Flooring's Smartstrand. We got a plush one for our bedroom and a patterned one for our office level, and we are happy with both of them. We always get compliments when people come. They love it! We have already told many people about it. I also have comfort and peace of mind that when the grandchildren or I spill stuff, the carpet is pretty salvageable, which is nice.

I went to the Ogden's carpet place and they had the Mohawk laminate flooring. We looked at quite a few other ones but I liked Mohawk's color and design. They were a little bit more expensive but I liked that they were wider planks and they had the wood-grain. They also had the padding attached so it was perfect. My new flooring is really pretty and I love it. I have no complaints.

My wife and I just built our house and had Mohawk hardwood floors installed throughout the first floor of our home. I must say that being dissatisfied is an understatement. When the floors were first put in we loved them, however after six months, not so much. You can see footprints, show marks whenever you walk on them. The durability is far from what we expected. I understand having two dogs will put scratches on them but not to the extent that we see on a daily basis. We take care of our floors and follow the cleaning recommendations, and by using Mohawk floor cleaner exclusively. The neighborhood we live in is built by Lennar Homes. The negativity with these floors are a huge problem with new homeowners, so much that Lennar does not offer this type of flooring in the new homes. Unfortunately we are stuck with what we have in a 6 month old home, which is far from desirable.

I recently purchased a Mohawk Flooring carpet and we love it. The installation went great. We really enjoy the carpet which is probably the best carpet we've had. I would recommend Mohawk Flooring to friends.

We had some Mohawk carpet and hardwood flooring put in. We've got a few questions on the wood flooring though. It creaks every now and again at certain places that we step on. And I'm sure it has something to do with installation.

I purchased a wood laminate flooring from Mohawk and chose them over other different types of flooring because of its durability and price. I like that it's holding up. I got a dog that has long nails and the flooring hasn't scratched.

I was sold the SmartStrand carpet and guaranteed it was pet safe/pet friendly and the best on the market. Two hours after installation my dog had a severe allergic reaction and no one will return my calls or offer any assistance. The flooring store I purchased the carpet from has called and text the representative for the last two days with no response. My dog's eyes are swollen shut and we are currently living in one room of the house without the carpet awaiting a return call that is not coming. The worst customer service I have experienced.

We had Mohawk Smartstrand carpet installed in our home two months ago. Liked the carpet, but immediately noticed a nasty smell in the house. We contacted the Total Floors, who sold us the carpet. They suggested airing out the house and the smell would go away. We spent a week with doors and windows open day AND NIGHT with fans going. Then cold weather moved in. As soon as we shut up the house, the smell was awful again. Our eyes are itching and throats hurt. And neither of my spouse nor I have any history of allergies.

I went to the carpet store and talked to the salesman there. He recommended that the Mohawk brand was good quality, nice, and comfortable. I went with what he said and so far, the carpet has been good. I'm really happy with the carpet. It’s comfortable and I'm glad that we did the whole house with it.

I got carpeting from Mohawk Flooring installed in a house that’s being sold. I went shopping at the Floor Store, which has lots of carpeting, but the one from Mohawk fit my need. It was the right color with the right quality at the right price.

I did some research and thought Mohawk was a good product. There was a special on it and that's what encouraged me to go to the store where I bought it from. We didn't get the top-grade carpet because then as you walk on it or put your hands on it, you could see the impression. We decided just to go one less because we didn't want the impression.

I had my kid's bedroom carpeted by Mohawk Flooring. Their product is soft and we like the color blends. Great flooring and we enjoy it. I could have chosen whatever carpet brands they have but that was the one that we liked the most.

I purchased engineered European white oak planks from Mohawk and the manager of the store helped me there. I was looking for a European White Oak and white plank. They had it in stock and it happened to be in the showroom in quantity so I could actually look at it as opposed to being a little piece. I had it installed in my living room. It's lovely and I love the look of it. However, I have found it’s not quite as nice as I thought it was. When they engineered the wood, they cut thin sheets of the real wood and stick it on something but then they filled the knots in it, so it has a lot of fill in it which I didn’t expect. So I wouldn’t recommend it, but I like looking at it.

The flooring we bought from Mohawk Flooring looks like actual wood. This was installed in the bedroom. My favorite about this flooring was that it's waterproof. It has met my expectations. Overall, it was an awesome experience with Mohawk Flooring.

We were putting the same thing that we had before and we're matching everything up, so we added extra flooring from Mohawk. It was gray laminate, we had it installed in our home and it's been great.

We purchased some wood-look tiles by Mohawk Flooring from Americarpets of Layton and we had it installed in my kitchen, entry area and hallway, and an upstairs family room. It was the look that I was looking for and the cost was reasonable. I also like Americarpet. They've worked really well with me in the past. So, I trust their recommendation. It's beautiful and I love the way it looks, but it's very hard on my feet. I started having pain in my hips after a month. Putting that much tile through my house is just physically taking a little bit of a toll and I didn't know that the tile would be harder on my feet than any other tiles.

As a "upgraded" option for our home, our builder, Oakwood Homes, installed Mohawk's engineered hardwood flooring. After 9 months of living in our new home, the finish on the flooring began peeling up, cracking and separating. Advised Oakwood and they stated it was a manufacture defect and contacted Mohawk. Mohawk send a "third party" inspector. Inspector said "yeah, sure is a manufacture defect," to my face, told me he'd have to report to me in 4 days. Two weeks later, after several calls, finally received the report in which it stated "the finish issues are due to homeowner negligence." SERIOUSLY!?!

We purchased Hot & Heavy flooring from a distributor for Mohawk with a promise it was used in many institutions with no problems. The floor was only supposed to be glued around the perimeter allowing the floor to float. The installers used random glue throughout the install which caused some tile to lift, which voids what they have in writing for the warranty. The floor was very pretty and comfortable at start but over a year is quickly fading. At time of purchase no one pointed out that the chairs we were using would scratch the floors which they did very badly.

We purchased the Mohawk Soft Creation III from a local well known store in Cherokee County Ga. The carpet is only 1.5 years old. This carpet was previously replaced a 1.5 years ago for the HEAT SET problem. Now again we have the same problem with the same carpet. We are 2 adults who take our shoes off, no children or pets... as we also reside and travel to another state during the year. This is the second time the HEAT SET came undone from this carpet. This time Mohawk is telling us to clean the carpets first. So cleaning the carpets will HEAT SET the carpet? This is a waste of our time and money.

We had Mohawk Flooring install wood laminate flooring in the living room of our house. My wife had seen this flooring somewhere and she decided to get the same thing. We like the look of it. It's good and we're happy about it. Alex, the employee that we bought it from, was pretty good, very helpful, understanding of what we need, and knew what he was doing. All in all, we had an awesome experience with Mohawk Flooring. Everything was done right and we're satisfied. We would recommend them to our friends and families.

We were very pleased that Mohawk Flooring had such a good quality product that fits our needs. We bought vinyl planks from them for a townhouse we own that my mother lives in. The house had some hardwood and carpets before but there was water damage, so we replaced it, and we liked it because it's very low maintenance. We were very impressed that it is a beautiful floor, easy to install and care for, and very little preparation was needed before the installation. We're very happy with it.

Mohawk Flooring had the pattern and style of the hardwood carpet that I wanted. They installed it in my home and everything went smoothly. I like how it works and fits in to the overall look of my house. I've had parts of it for three years, and it's doing fine. I've had no issues whatsoever. It was a very good experience.

Purchased Mohawk laminate flooring February 2015. Installed March of 2015. The night of installation the floor was coming up at seams. Contacted retail store next morning. They filed a claim and Mohawk denied it saying it was due to humidity damage. That is absolutely impossible. It was coming up the night it was installed. They do not stand by their products at all. Now we are stuck with a floor that is coming up everywhere.

We went into a store and picked out the style of flooring that we liked. I liked the guy that I worked with at Americarpet and he taught me a lot of stuff, then I bought the laminate flooring from Mohawk and installed it in the office and in the living room. It's easy to install and I did it myself. It's a great product as well.

I looked for carpet for about a year and a half because I wasn't in a big hurry. I looked everywhere at a lot of different kinds of carpet. I had to look at color, density, and count. I was trying to get something that would remain soft and not lay down every time I stepped on it and vacuumed it, and show so much traffic use. I think the Mohawk carpet held up to that pretty well that's why I went that way. I had put it in the living room and two bedrooms. I could have gotten something cheaper cost-wise elsewhere but I didn't like the quality of it. I thought the Mohawk carpet was a little denser and a little softer so I like its quality. I also felt they did a good job laying the carpet in. They were there on time and prompt as well. I have recommended Mohawk to others.

There was a whole bunch of different brands but Mohawk Flooring was our favorite. I purchased tiles for our home from them. And while they were more expensive than the other brands, they definitely look better.

We purchased carpeting from Mohawk Flooring and had it installed in our home. We liked the appearance in terms of color and pattern as well as quality and price so we decided to go with them. However, there are a couple of stains in it that seemed to have been there sort of immediately. There are two spots in a long staircase and some spots that were probably there when it was installed but we didn't notice. It looks like grease that has attracted dirt and appeared within the first week. We aren’t 100% sure that we didn't cause them, although my wife says it's on the riser on the steps, too, as well as on the stairs. So, it's unlikely that it's a spill but we didn't call them about it. I don't know if we can get them out or not. We haven't tried though but will talk to the store to make them aware. They might be able to suggest how we should go about cleaning it. Overall, the carpet seems to have met our expectations.

We purchased two Mohawk rugs recently. It was broadloom carpet installed in our home. My husband liked the color and design. The first carpet we bought were installed in our entire downstairs, into the guest bedroom, little hallway and in the TV family room. Their cost was comparable but we thought it was at least a hair better compared to others or we wouldn't have bought it. However, my husband doesn't like the one we installed six months ago because it's matte. Every footprint shows and that didn't dawn on us.

I'm very pleased and big fan of carpet. I was looking for a particular color and Mohawk had the color. They sent me a sample and said that the actual carpet might vary from the sample. That was my one concern, and I said, "Oh no. Now that I have just the color I want, it would be awful if I didn't get it in the actual carpeting that was installed." But the color of the actual carpet was exactly the same color. I was very happy with the color, I was trying to get the carpet and what would go with it. When the person at the floor store showed me this color and it was called, "Icicle.", I said, "Oh, that's it. That's got to be it." And I was right. The color was so perfect when I put it down, because the house has been painted.

I wanted a qood quality carpet and I got that from Mohawk Flooring. The price just seemed high when doing a whole house since it cost me $11,000, but my last carpet lasted me 25 years and I felt they had quality. I've had lot of people comment, "Now I know what you mean by an upgrade." At the end of the day, it was a reasonable price since I would just buy a carpet once every 25 years.

I’m still putting in the flooring of Mohawk that I bought and it looks excellent. It’s been easy to work with. This is the first time I’ve ever worked with this sort of flooring. However, I’ve had some issues at the seams where the glue has seeped up and caused some staining as dirt’s gotten into the stuff that I took off the carpet. But it’s my inexperience with it more than an issue with the product.

We shopped for a carpet at three different locations and looked first for the big brands. We were looking for a specific style, as well as product durability and stain resistance. There could be some carpets out there that may be better, but considering the combination of things that we wanted and what our budget was, Mohawk Flooring was the choice that we made. So far we're satisfied with the Mohawk carpet. Initially, we noticed some staining that occurred from my dog's saliva because he chews on his chew toys, but it cleaned up with a wet rag, so it's not a big problem.

My sister and brother-in-law purchased flooring from Mohawk Flooring and put it in my home. The two of them brought me samples. I was told about what my sister's favorite was. She's a good decorator so I went with what was given to me. I like the color of the floor that looks like a hard floor though it wasn't real wood. It was installed in the whole house, except in my bathroom. Installation took two days to finish. I found some flaws later. Glue was lifted up a bit. Then it took two and a half months for the tech who can't speak English at all to come. I told him about the problems I found. He cleaned up some of the glue but not all of it. There are still flaws.

Had carpet installed March 2015. Within six months traffic patterns were showing in the carpet. Had carpet professional cleaned but it didn't help. I then had the carpet inspected by Mohawk and they said there was nothing wrong with it and the warranty would not cover the wear. It looks terrible. I spent a lot of time picking the right carpet at Manasota Flooring. The salesperson knew where I was installing the carpet and I even told her that I didn't want it to show wear so I was willing to pay more for a better carpet with a good warranty. It is only my husband and I in the house with a very small dog. We vacuum weekly and take our shoes off in the house. I will never buy Mohawk carpet or shop at Manasota Flooring again. Their warranty means nothing. They even added an incorrect date in the report and said I "noticed the problem 2-16".

We had laminates installed by Mohawk Flooring in the bedrooms at home. However, it doesn't quite look the same as what we expected. It looks a bit different from the way it looked out before it was installed. Its cost and quality is also comparable with other products.

I live in a complex and I wanted some hardwood put down. The people from Mohawk Flooring who I bought it from as well as the people who installed it were nice. Everything's met my expectations very well and it was a very positive experience.

I went and looked around and found something cheaper than Mohawk Flooring but I didn't get a chance to cancel it in time to get a cheaper carpet. I had them install the carpet in a rental unit. It all worked well but I could have saved $400.

A few years ago, we paid the extra money to have SmartStrand put in thinking it would be a long term investment and hold up. Now, just 3 or 4 years later we are having to replace it because it cleaned out pet urine, but still stinks and apparently the warranty doesn't cover a bad odor, just stains. If you are ok with stinky carpet that looks clean, then I would recommend it.

We compared Mohawk Flooring with other brands and Mohawk was less expensive as they were having a sale at that time. It was a little bit thicker in terms of wood material too and it wasn't flimsy. We had the wood flooring installed in a rental and it appeared to be fine. The experience was a B+.

Mohawk had the style and color I was looking for. I got carpet installed and also the laminate flooring which looks like wood for the bedroom. It's awesome and went above my expectations. The reason I love the product is because it's easy to clean. There are no lines going on. It's in my kids' bedroom wherein they always have a snack or juice and if these things fall on the floor, they're easy to wipe up. We had one spill and the water stayed there overnight but the next morning, I was able to wipe it up. I was afraid it was gonna stain but that didn't happen. I recommend Mohawk Flooring to anybody.

The builder installed Mohawk engineered hardwood flooring in my new home build, and the flooring had numerous marks consisting of 6 parallel bars in the approximate shape of an oval. They appear like a pressure foot used in the gluing process of the flooring. When the builder was asked about this, they claimed the Mohawk representative said this was intended to give a "hand planed" appearance. As an amateur woodworker, I know the is complete BS, since a hand plane give a very smooth finish sometime even better than sanding. This defect should have been caught by quality control, which indicates this could be a widespread issue and this flooring should be avoided.

Mohawk Flooring's products looked a bit better compared to those from other brands. I also liked their prices, so I purchased a carpet from them this year. So far, it's been okay and we're satisfied with it.

We had Mohawk carpet installed 4 weeks ago. It is making my 10 year old asthmatic child sick. It is making me sick, and I have an autoimmune disease. My eyes are red all the time, nearly swollen shut, I can barely swallow, and experience wheezing at times. No one can come into our home for longer than 10 minutes or they start experiencing red, itchy eyes, sore throats and respiratory problems. The carpet installers say they are used to these types of fumes and that's the reason they can stay in the room longer than we can. My son and I are sleeping in the carpet-free living room and have been for 3 weeks. He has a bed - I'm on the couch. We have had 3 different carpet companies come in and tell us that this surpasses just a new carpet smell and they've haven't seen anything like it since the laws on chemical use got so strict.

We were happy with the floor store of Mohawk Flooring. We liked the color of the carpet so we bought it and had it installed in the whole house. However, there is one particular place where two pieces of carpet come together that I don't think was done very well. It's in our living room and about an eighth of a piece. You can see the line and it seems like it shouldn't be there for the price we paid.

Mohawk Flooring was a little pricier than other brands, but we couldn't find anything exactly like the tile we were looking for, so we went with them. There was one point where the installers brought up that the tiles aren't completely flat and that we needed to install them with an offset of one-third. They said it needed to be even less like an offset of one quarter, which didn't look quite right, but they said they needed to do that in order to make them line up properly with the grouting. We got compromised and that was a bit of a disappointment, but nonetheless, our expectations were met.

I had Mohawk install flooring in my shower. I liked the color and design of the 6x24 wood plank tile. I shopped around and saw this product and really liked the whole wood stain. It's a good product in terms of price and quality.

Quality control - We bought Persico Cobblestone beige from Nebraska Furniture Mart on 9/7/2016. It laid the next week by an independent installer. There were two different colors mixed in and two different sizes. Some were a quarter inch bigger. I always buy extra so there was enough to finish the floor. I planned on returning those. After I cleaned haze off I noticed a considerable difference in flooring color. There were like two different batches mixed together. I watched them bring me the tile off the floor on a cellophaned pallet. They cut and gave me 18 boxes. NFM offered me a paltry $200 for my troubles. This is my forever kitchen. We are spending 20,000. They want to give me $200 to live with this? Just slap me in the face! The first image you can't see it. So don't blame installer.

We chose Mohawk's carpet because of the reviews that we read about it and particularly because of the low-emitting VOCs that we heard about the carpet. It's not emitting any smells, so we're happy with it overall. We're very pleased and we would use them again.

Mohawk can definitely be recommended to other people. We bought from them a laminate flooring and had an installer get it down here. It was installed in the office, living room and hallway. My wife seems to like the color of the flooring and the fact that it does have some texture type of thing on it.

We had ripped up carpet and needed to replace it with hardwood flooring that we wanted. We needed to move in to our residence and get it done quick, so we wanted something that was reasonably priced and in stock. We purchased Mohawk's wood flooring as it was in stock and we could get it quickly. It's installed in the master bedroom, our kids' rooms, and the hallway and we're satisfied with the product.

I had carpet installed in our bedrooms, hallway, and stairs. We looked at other options, and it came down to cost and quality which is why we went to Mohawk Flooring. I like that the carpet has low profile for high traffic. It seems great and it's holding up just fine.

We purchased hardwood flooring for the family room and kitchen, and the quality is very good. The general appearance and finish were impressive. One thing I did like about Mohawk was the fact that it's a US or Canadian-made product.

My experience with Mohawk with the floor store who did the installation, sold us, and did all the scheduling has been fabulous. We wanted to see their best line and they showed it to us. Their carpet is so soft and we absolutely love it.

I liked the look and the price of the products sold by Mohawk. The cost and quality compared fairly with other brands. The experience was great and easy.

I wasn't thrilled with the installer but the carpet is a very good product. We like its quality, color, and design. It has held up nicely. It’s nice to have new carpeting in the house. It was a little bit more expensive compared to other brands, but the quality was much different. We're going to end up using the same carpeting in the bedrooms.

Mohawk Flooring installed carpet in our living room and dining room. The quality, the depth of the pile, and the coloring were the reasons I went with them. However, the coloring turned out a little different than I thought it was going to be when it was laid on the floor. The carpet has been fairly easy to clean and it doesn’t get matted down when you walk on it.

We have had Mohawk Frise carpet in our living room and upstairs for about 5 years. We purchased it from The Home Depot and were relatively happy with it. When we were looking for carpet, the person that helped us was aware we had dogs and while it wasn't a high traffic area, the dogs were in the living room. Late in the Spring of 2016, my husband was vacuuming and noticed that one of the seams has separated. It was almost the whole seam, the width of the room. Upon further investigation, he noticed a few other spots with the same issue.

I have Mohawk flooring installed by my builder in my new construction home all over the main floor. The floor moves all over the place. The builder had a Mohawk representative come out and he told me "It's all in my head" although the floor makes cracking noises all over the place. It's creating gaps between the wood, cracked in halves all over and making cracking and squeaking noises all because the wood moves. They do not stand behind their product and they try to throw the blame on the builder or installer. That same builder and installer did the entire sub and no one else has this problem which explains it's the product and not the installer. Never buy Mohawk. Now I am stuck with bad floors in a house that's less than 2 years old. What a shame.

I got vinyl flooring installed in my kitchen, dining room, and living room hall. I considered going with bamboo, but I picked vinyl because it's supposedly more durable and more waterproof. The cost was also comparable. I like the look of the floor and it seems to be performing well. I'd recommend Mohawk Flooring.

We got the laminate flooring and put it throughout the house. We liked the color and the style of the floor so we went with Mohawk although it was a little bit pricier. We like the quality and the texture of the product but we know we have to take extra precaution with our floor because it bubbles and warps easily. Other people who have laminate flooring throughout their house don’t have as many problems as we do. We had this type of flooring before and continued with it because we didn’t want to rip out whatever we had. It’s not as convenient as it would be if we had gone with any other choices of flooring, but we're okay with it.

Had Mohawk Flooring installed in basement and loops started to pop up within 2 weeks of installation. Continued to fall apart throughout basement. This is a pet free home. This is a low traffic area & is walked on with socks or bare feet only. This issue did NOT occur along seams. Nothing was "dragged or snagged" along carpet. The carpet is coming up from backing and has continued to unravel throughout basement 2 years later. Made claim with store and Mohawk within 6 months of install & refused to remedy situation. Store recommended cutting loose loops, which we chose not to do. HORRIBLE COMPANY & THEY DO NOT STAND BY THEIR PRODUCT.

We Googled around for some good carpet, and settled on Mohawk Flooring before we went shopping. We love the carpet that they installed in our bedroom, and our stairs. It worked out really good. We wanted to have less chemical smell, and we liked how it appeared to be a green carpet because we have a young daughter. Also, the color matches with our color scheme.

6/10/16 We ordered Karastan King's Rd. Carpet Mart. Received a lower grade "substitute" which is not what we ordered. Took two months to get our deposit back. The mill did not have the carpet we ordered. On 8/22/16 we ordered Mohawk's Homeland Select 1D40 from a different carpet store (JH Myers). Less than a week later, 1D38 a lower grade carpet was delivered. Myers confirmed it was the wrong carpet and said that they put in a reorder for the correct carpet ordered. We went today to view the reorder and the same lower grade carpet we saw two weeks ago was presented to us. This make two times that Mohawk/Karastan pulled a "bait and switch" on us and tried to deliver a lower grade than we purchased. We are done with Mohawk.

We had Mohawk SmartStrand carpet installed just over a year ago. I would HIGHLY NOT recommend this carpet. From the very beginning I had to purchase three vacuum cleaners to finally find one that would work on the carpet. Second about six months after it was installed you could see wear patterns in the carpet. The old carpet we had was 20 years old and looked better than the Mohawk carpet after six months. I called the store where we purchased the carpet and the owner and a Mohawk representative came to inspect the carpet. Both agreed the carpet was "cornrowing". A claim was put into Mohawk who sent a third party inspector (on their payroll) who sampled the carpet next to the wall where no traffic had occurred. He was more worried about going golfing than inspecting the carpet. What a joke. Mohawk denied the warranty claim.

I had a great experience with Mohawk. We purchased a carpet and I like its style and price. It was installed really fast and everything came out perfect.

The carpeting I purchased from Mohawk Flooring was installed along the hallways and in the bedroom. I liked it for its appearance, color, and texture. It's brand new and it looks good.

I purchased Mohawk's Campanello carpet # 193536 with the expectations that the company stood behind their product... The quote below is just the complete opposite. "We continue that tradition today with revolutionary product innovation, award-winning design, and a talented team dedicated to outstanding service." The short story is we had issues from the beginning with our carpet. We filed a claim 5 months in because the loops were coming up and Mohawk dismissed it, stating "The carpet works as intended, talk to your installer." We did, he came out and did nothing. Obviously because nothing can be done

We had looked at Home Depot but we went with Mohawk Flooring because of the rebate that they were offering. I’m still waiting for that rebate to come in the mail which they said would take eight to ten weeks. We purchased Karastan carpeting and I love the plushness of it. It was hectic doing the whole house at one time, but the installers got it done in two days. So that was good and we’re well satisfied.

Sales of floorings were inaccurate. We were told that this was a more modern system that did not need to acclimate, nor did you need tools to install? Both statements were proven wrong after opening the box and reading the manufacturer's installation instructions. Then the quality of the packaged product was extremely varied. Each piece had to be inspected for defects (as the directions instructed to do)... Why couldn't this be done at the factory? There was about 20% defective product.

Purchased new home just about a year ago with Mohawk Natural Walnut Engineered hardwood. 5 in plank. Floor has scratches all over it from normal wear. I've installed natural walnut solid hardwood and it never scratched like this. Even with the supposed wear layer, there are light brown and tan scratches showing up. You would have to hover over this floor not to scratch it. Absolute waste of money. DO NOT buy. In the scratch pic below you cannot even feel the scratch if you run your finger over it. It's just crap finish.

We got SmartStrand carpet because we have 2 dogs and we were worried about pet stains. We were told that just using hot water extraction would fully clean the carpets. While we had that done professionally 3 times, stains would eventually return and areas that had a lot of wear also would not get fully cleaned. The bigger issue we had/have is that the vacuum would constantly pull up threads. Areas along seams got pulled apart. We had the carpet less than 4 years and already are going to replace it.

We like the look and feel of Mohawk products. We had them install heavy-weight carpet in the bedroom and hallways and I love how heavy the flooring is. They've performed great.

Built a large New house on the lake and everything is great but not the floors. Put in bamboo floors from Mohawk. Floor's terrible with no help. Never again. Cupping and separating. I wish someone could help. Please.

New construction home. Had to go with builder's partner, Great Western Flooring in Naperville. This hardwood floor was within our "budget" and couldn't use any other company. We were not able to see the floor before closing or moving in because it was covered in cardboard. We moved in and every day find more and more splintered boards or boards without stain. Had an inspector from Great Western Flooring then had an independent inspector who said flooring was 50% damaged. We built a ranch so the entire first floor except bathroom and tiny laundry room are ceramic tile.

My husband and I recently moved into a newly built home in Austin and were told by the builder how solid and highly durable the Mohawk engineered flooring is. Well... let's put it this way... I would prefer to have the cheapest Pergo over this soft nondurable scratch/dent/gouge susceptible floor!!! We have no kids or pets that would increase the risk of damaging the floors. A feather could drop and would cause a dent or scratch!!! We now spend our time tiptoeing around our house as means to limit any damage. This is no way of life!!! Anything we drop renders a 100% chance of denting, scratching or gouging! I cannot imagine how much more this will cost us to demo and replace this floor!!!

The shop that I bought my Mohawk silk carpet from was great. They were extremely helpful. They explained the benefits and a couple of personal experiences with the product, and that really helped us along. The stuff showed up right away and I went for it because of the warranty. l looked at all kinds of stuff and the look and the feel of the silk was kind of intriguing. That carpet was the softest stuff I've ever walked on, and it looks great. I had the carpet installed in our family room and it has met my expectations very good. Overall, it was a very easy experience.

We liked the way the Mohawk runners looked so we got two for our front and back staircases. We love their color and design. Though the cost is expensive, the quality of the product is high.

Only had for 1 year. Live by myself and the carpet matted down by the sofa and chair. Told because I did not have it cleaned by the right carpet cleaners that my warranty was no good. Read the small print on the warranty - only 7 company South Florida that they allowed you to use. Beware!!! This carpet does not wear good.

I have a three year old Mohawk laminate floor throughout my home. I take meticulous care of the floor. I use only Swiffer products to clean. The floors are washed with wet swiffer pads once a month which dry quickly. After the first year I started noticing bubbles at the joints. Also the seams of the joints were very noticeable. The floor is on a brand new slab. I called my floor retailer who came and inspected the floor and said no big deal. Now two years later there is bubbling at the joints throughout my home. I contacted my floor store and submitted photos of the floor. They did their job and opened a claim with Mohawk. A few months later they received a letter from Mohawk that the claim was denied due to topical moisture. I wrote a letter to mohawk detailing the care of my floor. Their reply was they could not deal with me, only the retailer.

We were dealing with a carpet that was always dirty no matter what we did. We wanted to get a carpet that wasn’t going to be dirty all the time, that had a pattern that we both liked, and was built in the way that we liked. The rep was quick to point out the Mohawk carpet after hearing our needs, and we were quick to recognize that it's what we wanted. The quality and materials are great. The price was also reasonable and the service in the store was awesome. However, the installation could have been better. We have the carpet on our stairs and we can see the pattern is ever so slightly off kilter. There are some interesting lumps in the carpet pull-down on the vertical part of the stairs. It’s not as good as the original carpeting job that was done. But overall we've been very happy with the carpet.

I had Homestead Grey Flannel Oak Laminate installed by Empire Today. A short while later I notice a series of scratches on the panels. Empire Today sent an examiner to inspect the floor on 7/7/16. He said the over 40% of the panels were damaged. A report was filed with you. The reference number, supplied by Empire Today, is **. In my last conversation with Empire Today, on 7/26/16, I was told that they are STILL waiting for you to make a decision on how to rectify this problem.

We bought a carpet called Peaceful Moments II from Mohawk Flooring and had it installed in the master bedroom. I really liked the price - it was very good. The carpet is also soft, plush, and thick. It feels so nice to walk on. I love the color, too. We’re very pleased with it.

Mohawk cares about their manufacturing process and do not care about matting which should be part of the warranty. They did not advertise I had to rake the carpet. 1st year in a new condo and I almost rip up the carpet and pay all over again. My god. They say just the used areas are affected. Of course. If you don't walk on the carpet, it won't matt. So, Mohawk is obviously a company you should avoid. They are crooks. Find a different company that understands we sweep the carpet. I'm 73 and must rake and sweep - lots of work.

We bought $7,722.45 dollars of Mohawk carpet and pad. The bliss/sequoyah dusk smartstrand silk. We absolutely loved the carpet when it was installed. Since then it has worn horribly. The strands are matting down and it looks and feels like cheap worn carpet. We contacted who we bought it from. They got a hold of Mohawk who sent a guy to our house took pictures, didn't really talk to us and then sent us and Mohawk a letter denying our claim, said we were doing a poor job taking care of the carpet - it is normal wear and tear. Really. There are 2 of us living in the house and all we do is vacuum the carpet (with the vacuum Mohawk recommended).

I bought the Karastan from Mohawk Flooring which has been installed in three bedrooms, a hallway, and stairs. We've bought carpeting from them before and this previous experiences made us choose them again for this purchase. The flooring has met my expectations and I'm happy with the product. I like the cushions softness and the stain resistance feature of it.

We got tiles from Mohawk Flooring. It was the first place we went in and we were pleased at their selection. It happened to be something that was on sale at the time. It is for a rental property that we have and we wanted something that would look good but also be inexpensive. We were very pleased with the young lady that helped us at the store. We explained exactly what we wanted and what our price range was and she was able to direct us to a very nice product that we liked.

I purchased Mohawk tiles and had these installed in my hallway and my dining room and I love it. It cleans out nicely and is easy to mop and scrub. After eleven years, my tiles still has held up very well and its colors held nicely. I'm hoping not to replace it and actual beginning to look for carpeting as well as some vinyl flooring for my kitchen.

Mohawk came out with an ad that carpets were 50% off for one weekend. They described the carpets that were on sale and didn’t give any style or names. So we called around to the different dealers to see who could come out, measure and give us a price on the carpets that were advertised because the whole idea was to take advantage of the sale. The first person came out and showed us some carpets but he didn’t know what we were talking about from the sale. We then called the second person and he didn't know it either.

We bought Mohawk's laminate flooring, thru the floor store and it was installed in our kitchen and living room hall. I like its varying pattern, and I'm happy with it.

I recently purchased carpet at Home Depot in Murrieta, CA. I did some research online before making my purchase, and it was my goal to get a carpet that DOESN'T leave any vacuum or foot print marks. I came across this carpet online. According to the description online, this carpet claims to have all of the characteristics that I wanted: "Designed to Boost your homes decor and handle traffic with ease, the denser, fuller strands of this premium BCF PET carpet help prevent footprints and vacuum marks and naturally resist pilling and fuzzing."

There are not enough words to describe how disappointed I am with this carpet and in particular how Mohawk Consumer Affairs has handled my claim. I purchased the SmartStrand carpet for my entire house and it did not live up to the Mohawk advertised claim that "It is the only carpet with permanent built-in stain and soil protection that never wears or washes off." The carpet stained and then the color faded from professional cleaning (per Mohawk recommendation). I submitted a claim for replacement, only for the area of the stains not the entire house. Mohawk has offered to only cover 40% of the cost of the rug materials only. That means I would be responsible for the stained rug removal and new carpet installation. I live on a fixed income. I do not have the resources to take on that additional expense.

I had Somerton Rustic Barn Hickory from Mohawk installed in my basement. Mohawk was the best and I prefer their quality compared to other brands. I was very satisfied with the material and I like its durability. However, some contractor I couldn't even speak to, took five boxes during the installation. They were going to return it, then they said there wasn't any need to return but they're reimbursing us for it. Everything went well.

I had SmartStrand Mohawk carpet installed in my family room. I went with their product because of their warranty and reputation. I like the comfort and stain-resistance of the carpet. It was great and easy experience overall.

We purchased engineer wood from Mohawk Flooring and installed it in our dining room. It's 3/8th inch thick, which was what my husband wanted and we liked its color. There's no problem with the flooring. We looked at a bunch of different floorings and that was the one that we like the most. Unfortunately, I am not happy with it now.

I had some floors installed by Mohawk Flooring in my kitchen and they were great! I liked that it was texturized which gave it a more realistic look because the other ones were really smooth so they looked more fake. Its cost and quality was also really good.

Purchased $3,000 of Mohawk carpeting in August 2015 and it started breaking down by November 2015. Warranty inspection completed but conclusion clearly not objective. I started following up by Feb of 2016 less than 6 months from installation. I selected the carpet because of the resilience ratings. Truly Tender III 58 Oz carpet was horrible.

My SmartStrand lasted just about one year. It is now 3 years old, and it's almost matted flat and is untwisted. Warranty was for 25 years!! Multiple claims have been turned down. Lowe's isn't doing anything either except offering different material at their cost. I have spent over $5000 on this junk.This warranty mean nothing... Don't ever buy Mohawk products...

The color of the Aston Oak laminated flooring that I got from Mohawk was what I was looking for. I also like the thickness, however, the service is bad and their ethics are horrible. They've installed it in three bedrooms, a loft, a hallway and the stairs but they haven't completed the job yet. They gave me a five-day window to finish it out but this has been going on for over 30 days so I'm not happy with that at all. I had to call and ask what's the hold-up. They said they can't finish it until my bathroom tiles are done. But as for the outcome of the work, the floors look nice and the workmanship is fine.

I purchased Mohawk carpet and installed it in my bedroom. I picked the coloring and I liked it. I also like the texture and the kind of shaggy type. The flooring has met my expectations and the experience went great.

We were originally looking at an EverStrand carpet because of its value and longevity. We had it installed in the stairs, on the upstairs landing, and in two bedrooms of our home. It’s a great carpet and I like its color. It feels great to walk on and easy to care for. I definitely would recommend Mohawk.

We’d already purchased some Mohawk carpeting for our family room. We liked the brand so we also got it when we did the other rooms. We got blue carpeting from them and we liked the color and the grain of it. And the price was right - it was on sale. It’s in our grandkids’ playroom and when they come over, they love it. It’s comfortable for them and it is nice and plush for them to sit on the floor. And me, being a grandma, it’s easy for me to sit on the floor, where it wasn’t with the old carpeting. We love the carpeting but the customer service from the floor store was not excellent. We were expecting a couple of different phone calls back and never got it. But other than that, the floor itself is working out exactly how we wanted it.

I purchased a Mohawk laminate flooring and this was installed in the living, dining and family rooms, back hallway and upstairs hallway in the home I'm selling. The cost was good and I like its color and texture. I have experienced however some dings in several places where little chunks of the floor have come out, which I'm not happy about. Nobody is living in the house right now and it’s only a couple of workers who's been there. I'm going to push harder for hardwood next time when we do something like this.

As a cash maker, I'm picky but Mohawk Flooring has been easy to work with and has good stuff. A guy on a wheelchair was on their floor and I didn’t see too many wheelchair marks so we bought it. For the most part, I like the quality of their floor, and I put some down about a year ago and it held up pretty well. I am an architectural woodworker, so I’m pretty familiar how to run things through machines. Less than 10% out of my last purchase are warped and crooked boards and I wasn’t able to use them. When I saw it, I tried to put it in but I had to take it back out because it wasn’t working quite right. I can tell from experience it just didn’t go through the machine properly. But that wasn’t enough to make a big deal. I didn’t run out of material because of it.

Mohawk Flooring had the proper shade that we wanted for the carpet so we got carpeting on a flight of stairs and also laminate flooring at the bottom of the stairs. They're both doing the job. The cat likes to scratch the carpet and it's not harming it a bit.

We got some small carpet pieces from Mohawk Flooring. It was recommended by The Floor Store because it was pet resistant but it still looked really pretty. We got pieces specific to the size of the room. We cut them out to fit underneath a couch, under the bed, and on the stairs. We really like the way it looks and it feels comfortable. We've had a couple things spilled on it and it came right up. We're happy with it. It came right on time, the installation was perfect, and everything's great about it.

I bought a Karastan carpet from Mohawk Flooring and I love it. Their sales rep was really good when we picked out the carpet but when the order went in, she just had a lot of confusion on it so it took three calls to get it straightened out but otherwise, she did a good job. When I spilled tea on my brand new carpet it just laid right on top, bubbled up, and it didn't go in the carpet. I got a rag real fast, there's no stain, no nothing. I had a wonderful experience with Mohawk.

I looked at a few different brands, and I liked Mohawk better than the others. They’ve been good to work with, but my carpet still has a problem. We have a big family room in our basement where the two carpets are seamed together, but there are two different colors - one is a lot darker than the other. It’s supposed to be the same. The store that I bought the carpet from came in and replaced it once. And then, they came in and looked at it again this past week and it’s worse than it was the first time. It's a little frustrating, and taking the furniture out repetitively is not working great for us. I love the carpet but if they can’t get the color right, it’s not going to work.