
Mohawk Flooring Reviews
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About Mohawk Flooring
Mohawk manufactures and sells a full range of carpet, hardwood, vinyl wood-look and tile flooring. Mohawk carpeting is available in more than 300 colors and styles, with options for stain-resistant, wear-resistant or both. The company’s All Pet Protection and Warranty is available on many of its products, including SmartStrand carpet, RevWood Plus and SolidTech vinyl. All Pet Plus adds scratch resistance. You can order samples directly from the company online.
Visit www.mohawkflooring.com- Extensive selection
- Eco-friendly options
- Pet stain-resistant carpet
- Comprehensive warranties
- Installation not included in price
- Only available from certain retailers
Mohawk Flooring Reviews
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Reviewed Oct. 30, 2017
A dealer installed Mohawk carpeting all throughout the house. The work is good, but the carpet wasn't as plush as I needed. You could also make footprints on the carpet which I don't like. Plus, the ounce of the carpet weight is less even though I'm told that it is a certain weight. I purchased from Mohawk several times before and their products were very good but I feel that the quality now is not what it was before.
Hi Al, I'm Laura with Mohawk Flooring, and I'm very sorry to hear about your experience with your carpet. I'm not sure which carpet you purchased or when, but in many cases our products carry a 30-day satisfaction guarantee, meaning your dealer will replace the carpet within 30 days if you decide you want a different one, for any reason. I'm really sorry again for your experience, Al. Take care-- Laura
Reviewed Oct. 28, 2017
We remodeled our ranch-style home and we purchased floating vinyl from Mohawk for the entire floor. We wanted something waterproof and scratchproof. The cost is a little higher than some of the other floors that we looked at but we liked the flooring and the design. We also liked the warranty and the fact that it was a floating floor that you could put over an existing floor. Also, it has no VOC, so we wouldn’t have to worry about any kind of problems with a chemical smell.
Reviewed Oct. 26, 2017
I bought hardwood flooring from Mohawk and the only complaint I had was that there was no long pieces of hardwood in the boxes when we got them. Everything was 6 to 8, 10 inches, 12 inches long. It was pretty bad. As a matter of fact, the guy who was installing was having trouble putting it together and it took him about three times longer to do it because of the tiny little pieces in the boxes. It ended costing me about twice the amount to have it put down as what it normally would cost. It was very dissatisfying and I wouldn’t recommend Mohawk because of what happened to me. I probably will not buy from Mohawk again for that reason. If we buy it, we’ll but it somewhere else and then I’ll open the boxes to make sure that what’s in there is what they say is in there.
Hi Doug, I'm Laura from Mohawk - I'm really sorry to hear about your experience with your hardwoods. I understand the flooring has already been installed, but I'd still like to share your comments with our Consumer Affairs team. I apologize again for your experience, Doug. Take care-- Laura
Reviewed Oct. 19, 2017
We've purchased our carpet 18 mos ago and it's losing its twist AND has wear. I called Carpet One, the company we purchased the carpet from and they set up a claim. Mohawk had an inspector come out. After 2 weeks I had to call asking for a report and he hadn't done it yet. When Carpet One called to check on the report, they, I'm assuming Mohawk said they hadn't heard back from the inspector. They finally called Carpet One to say he will work on the report, it took him 2 hrs after we waited 2 weeks to say he didn't find anything wrong. It's sooo obvious it's lost its twist and is flat. I'm stuck having to pay for my own inspector. I had builder carpet that lasted 10 yrs before we purchased the worse carpet ever.
Hi Tina, I'm Laura from Mohawk Flooring, and I'm very sorry to hear about your experience with your carpet. Our Consumer Affairs team let me know that they're going to be reopening your claim and reviewing the inspector's findings again. They will be in touch with your retailer, so please follow up with your retailer later this week. I apologize again for your experience, Tina! Take care-- Laura
Reviewed Oct. 11, 2017
I had carpet installed from Mohawk Flooring for the whole house. Compared to other brands, they have a tighter weave and spills would stay on top and wouldn’t penetrate the carpet. It’s going to last more than 20 years and you won’t have any wear-patterns, whereas with the polyester blends, you’ll have where you mainly sit all the time, and it’ll have traffic patterns. This carpet won’t. It's awesome, I love it and it's beautiful. It has a two-tone grey and lighter grey. It’s a small pile carpet and it’s something you would see more in commercial properties, like in a business.
Cost-wise, it was reasonable. It would have been the same price for the polyester blend that I picked out. I had two other ones picked out, but the order fell through and I’m glad I ended up getting this instead. I have a father who has dementia and he tends to spill a lot of things and knocks over things. He spilled pop on the carpet the other day, and I didn’t get back to it until at least a minute later and it still stayed on top of the carpet and didn’t even penetrate. It was easy to wipe up. The guy said it would bubble up on the carpet but it wouldn’t go through and he was right. I’m very happy. The experience has been very good and I would recommend it.
Reviewed Oct. 9, 2017
Maggie of Orlando, FL and Vicki of Zebulon, NC- we have fought Mohawk for over a year with the same peeling, bubbling and scraped off finish on our Echo Lake Java engineered wood floor you are describing. Mohawk refuses to replace or do anything to help us despite the obviously defective flooring and the thousands of dollars we invested. We've been told we must hire another inspector at our own expense to report on the cause of the floor damage - and then they'd decide! More money from us and still no guarantees. We're meticulous homeowners disgusted by the investment in this floor and zero backing from Mohawk. We plan to file a lawsuit next - knowing there are others, class action may be in order.
Dear Krista, I'm Laura from Mohawk, and I'm so sorry again for your experience with your floors. I understand you are declining the option for a second inspection of your floors, but I've shared your comments with our Consumer Affairs team. Although their advice remains having a second inspection done, you can contact them at consumer@mohawkind.com for any questions. I'm very sorry for your experience, Krista. Take care-- Laura
Reviewed Oct. 9, 2017
I bought a house and in the den, there was wood flooring that I liked but it was connected to a lot of carpet. I didn’t want all the carpet so I had the carpet ripped out and extended the wood floor this August. I called the person where they originally got the floor from and matched it up. The blending went really well and I like it but it scratches really easy. I found another scratch and I was wondering how it happened when I don't even have a dog anymore.
Reviewed Oct. 8, 2017
Mohawk Fashion Knowledge style(s) confuse me. I have seen two different style numbers, both differ in appearance. My point is that I selected a style, rather on the shaggy-side, one that is soft and fringy. What was installed is a short dense curly pile. The merchant will not correct this mistake - they say this is what I ordered. I have seen samples of both styles - the style numbers are very similar. I have complained to Jim in the consumer division, have a claim number. Nobody from Mohawk has contacted me i.e. reg sales rep. Have also written to the CEO of Mohawk asking him to intervene. I am sick of the whole mess - too disorganized.
Hello Mae, I'm Laura with Mohawk Flooring, and I'm very sorry to hear about your experience with your carpet. Your retailer is responsible for working with Mohawk on your behalf to address your concerns, but I understand from your comments that there are additional concerns around this. I'm asking our Consumer Affairs team to look into the matter and I will follow up with you - I'm so sorry again for your experience, Mae! Take care-- Laura
Reviewed Oct. 2, 2017
I bought a carpet manufactured by Mohawk Flooring and I had it installed in the family room. The delivery was quick and the installation was good. We like its color and that it's very soft. It's speckled and the design is called Crushed Pearl. It looks very nice and feels nice on our feet but it has a pile on it which makes me work hard to vacuum it. We've had it for not even a month but so far, so good.
Reviewed Oct. 1, 2017
We did a lot of research and Mohawk Flooring was evidently superior and it’s what we bought. We purchased the hardwood floors from Mohawk Flooring and we installed it for our home. The price and the quality were important and I like that the flooring is three-quarter inch hardwood that’s really light. So far, we did the living room, and we’ll go back in about a week and pick up another roomful since we’re just taking it as we can get it down. Mohawk Flooring went way above our expectations.
Reviewed Sept. 28, 2017
We got the vinyl flooring from Mohawk and had it installed in the two bedrooms, kitchen, dining room and living room of our home. We looked at other brands before purchasing and we thought Mohawk’s quality was better. The flooring looked real, we liked the wood coloring and it matched really well. I like the fact that I can dump water on it and it’ll just evaporate and won’t hurt it. When the flooring was installed, the installers beat it with a hammer and I couldn’t see any marks, so it was sturdy. We love our Mohawk flooring.
Reviewed Sept. 26, 2017
We had a house built and part of the house had flooring in it already. We just added flooring where there was a carpet. We got hardwood installed in the living room and I was very happy with the installation. However, the floor is slippery for the dog but my wife and I are happy with it. They did a good job.
Reviewed Sept. 25, 2017
Purchased SmartStrand carpet for our first home that we purchased less than 2 years ago. Paid over 7 THOUSAND dollars for this 'premium, stain resistant' carpet. I can say this is hands down the most disappointing purchase we have made for our home. The seams in the carpet were VERY visible after installation. Called the installer back who apologized and said the carpet was very hard to work with and with the style (half close loop half open) and colour (beige) it was next to impossible to make the seams invisible. Ummm, what?! That information should have been given when we bought the carpet. The edges were also frayed looking. He told us to vacuum the carpet a few times and with use the seams would blend and the edges would smooth out. NOT TRUE.
This carpet looks like absolute garbage. It always looks dirty and I can't tear my eyes away from the horrible seams (which have been placed in the worst locations!). We've even had comments from friends and family about how the carpet doesn't look new and they wouldn't have paid for something that ended up looking like that. Can you imagine?!
I wish we had purchased something a fraction of the cost of this. This product is horrible, go online and read the reviews. I wish I had spent more time reading about this before purchasing. Best part?! I contacted Mohawk numerous times on Instagram and by email and they said they would get in contact with me but never did. Literally the worst customer service in the world. Bottom line? Don't do it.
Dear Holly, I'm Laura with Mohawk - I'm very sorry to hear of your experience with your carpet. Our consumer affairs team called and spoke with you yesterday, but you were on your way out and said you would call us back. When you have a chance to call us back, we will be happy to work with you and your retailer/installer to address your concerns. The consumer affairs team emailed you on August 29th after we received your comments and email address via Instagram - we emailed the address provided and the email didn't bounce back, so possibly our message was filtered into a spam or junk folder. You can email us at consumer@mohawkind.com if you prefer to email vs. call. Thank you Holly, and I apologize again for your experience. Take care-- Laura
Reviewed Sept. 20, 2017
We went to Bell's Carpet looking for some carpeting for our new house. We had a budget so we looked at what was within the budget. We liked Mohawk’s styling and had those installed in the two guestrooms which we haven’t used yet but I’m sure it’s fine.
Reviewed Sept. 19, 2017
I purchased Mohawk American Retreat Engineered Hardwood Flooring and had it installed in January 2016. Over time I noticed splintering on the floors. I live alone and do not have any pets. I have a housekeeper that sweeps, mops the floors once a month. I basically stay in my carpeted bedroom or on the area rug in my living room 98% of the time. Although this probably sounds bad, I rarely sweep or mop my floor between the housekeepers visits unless there is a spill or trash on the floor. In addition, I'm afraid to make the floor worse by sweeping/mopping excessively. There is no reason why this floor should be deteriorating at the rate that it is. I've contacted the place of purchase for assistance. I'm not hopeful that they will be able to help me. It also does not sound like Mohawk will stand by their product from reading these reviews. Any advice would be appreciated.
Hi Vicki, I'm Laura with Mohawk Flooring, and I'm really sorry to hear about your experience with your flooring! Our consumer affairs team is going to be contacting you via email - once we know who the dealer/retailer is, we can get a claim underway and address your concerns about the floor. If you don't get an email from us in the next few days, you can contact us again here and I'll follow up for you. I'm very sorry again for your experience, Vicki. Take care-- Laura
Reviewed Sept. 17, 2017
There's a store close to where we live and they sell Mohawk Flooring. We like the extent of the variety of product that Mohawk has and we fell in love with one of their wood laminate flooring and bought it. We didn’t consider other brands after that. We first installed the flooring in our living room and dining room area then in the office/guestroom and finally in the master bedroom. We love the flooring and we just vacuum it. We also use a product called Bona to clean it but we don’t have to use that much.
Original Review: Sept. 14, 2017
We bought our carpet around 2 1/2 years ago and after a year we noticed that that carpet showed signs of wear. You can tell everywhere we walked and had our furniture as the carpet has flattened. Had the store rep come and look and he too believed the carpet had showed signs of wear. The rep for Mohawk never came to look at the carpet. I sent him pictures as did the store rep. We had the carpet professional cleaned as they told us after 18 months it should be cleaned so we did.
The store rep told us to just clean it ourselves as not to spend too much money on it. Right there was a red flag. But we did have it cleaned professional and they told us the carpet showed signs of wear in the traffic areas. Mohawk had a inspection done and found not to be worn enough for warranty. It's all bull. A carpet with a 25 year warranty to show signs of wear just after 1 year. So we are left with a carpet that has flattened out everywhere my furniture once was and walked on.
Hi Jim, I'm Laura from Mohawk, and I'm so sorry to hear about your experience with your floors. If you want, you can have a second inspection done: you would hire an inspector and have them send their report to Mohawk. This will reopen the claim. The inspector should be certified either by the NICFI - http://www.nicfi.org/Search.aspx - or the IICRC - http://www.iicrc.info/locateapro/homepage.aspx -- on both sites, you can find your nearest certified flooring inspectors. They usually have a wide radius of service. You or the inspector can send the report to consumer@mohawkind.com. I'm extremely sorry again for your experience, Jim. Take care -- Laura
Reviewed Sept. 14, 2017
Mohawk Flooring is being sold in our local flooring store and Mohawk's Luxury Vinyl flooring has the right color. I had the flooring installed in my home's sunroom, kitchen, dining room and hallway. The flooring was fine, has met all expectations and good for the money I paid. I also like that it’s waterproof and stain-proof.
Reviewed Sept. 13, 2017
While buying the stain guarded carpet, we had stains that simply seemed to stay. The carpet was cleaned by a professional as required. Mohawk said it was the pad. The store that sold the pad and carpet noted that it was a Mohawk carpet pad. Mohawk mentioned that may be installed incorrectly. The store manager noted that the carpet was clearly installed correctly and Mohawk had never honored a warranty in the several years that he had been in the industry. Mohawk sent a person who noted that the carpet was not defective. He gave no reason why the stains would stay, but noted that he was not a "chemist." Be a good consumer and avoid this company. The warranty is only advertising.
Dear Scott, I'm Laura from Mohawk Flooring - I'm very sorry to hear about your experience with your carpet. You can have a second inspection done if you're interested. You would hire an inspector and have them send their report to Mohawk. This will reopen the claim. The inspector should be certified by either the NICFI - http://www.nicfi.org/Search.aspx - or the IICRC - http://www.iicrc.info/locateapro/homepage.aspx -- you can find your nearest certified flooring inspectors on those website. Inspectors usually have a wide radius of service. You or the inspector can send the report to consumer@mohawkind.com. I'm very sorry again for your experience, Scott. Take care -- Laura
Reviewed Sept. 13, 2017
I purchased a Karastan carpet and want it installed in the basement family room and bedroom. I've used it previously and I loved it. The price is more expensive than other brands but I like the quality of it. I also like the softness and durability of it. It's fabulous. Overall, I am very satisfied with Mohawk Flooring.
Reviewed Sept. 12, 2017
I bought a Silver Strand carpet from Mohawk Flooring and have it installed in all the rooms of our home that needed to be carpeted. It had a lot to offer in terms of stain resistance, softness, and color. So, it exceeded the other brands. Although we need to contact them regarding a couple of seams, the carpet is great. We went in knowing what we wanted, so when we did the purchasing, it was pretty easy. Overall, the experience was great.
Reviewed Sept. 7, 2017
Our son and daughter-in-law had put a Mohawk product into their home in Minnesota. We liked it so much that we decided to go that route. We bought the Mohawk SmartStrand and had it installed in our bedroom. We like the texture and the softness of it. Our flooring is wonderful and I love it. Overall, our experience with Mohawk Flooring was very good.
Reviewed Sept. 5, 2017
Purchased my Mohawk carpet in 9/13. Had it professionally cleaned on 1/8/15 and again 7/17. The last one cleaning wicking appeared and they came back and re-cleaned the carpet, wicking appeared within a few days and I noticed the carpet untwisted in a number of areas. The carpet service said they would refund my money because pet stains could not be removed. Had another Professional carpet service come out and look at it and he said the wicking problem is due to pet stains.
I called Mohawk, they said the warranty was null and void if the carpet had not been cleaned within 18 months, which it had. The retailer is now telling me the carpet is not nylon which I was told it was, but instead it is polyester and that due to pet stains there is nothing I can do about the problems with the carpet, stains or untwisting. I would really appreciate someone from consumer affairs taking a look at the carpet and give me their opinion. Only info I have on the carpet is it is a Mohawk, SPG79, COLOR 158, LaPoint, Ultra Strand, Raw Linen. Can't figure out how to send my purchase order from Factory Flooring outlet.
I'm very sorry again for your experience, Pauline! Take care-- Laura
Reviewed Aug. 24, 2017
Not Happy that it has taken a Mohawk over 2 weeks to inspect the new flooring that they are supposed to be sending to our installer. They put in for a claim because it was all defective. I'm tired of waiting for you guys to get our floor to our installer so they can get it installed. I will never recommend your brand to anyone. Where's my floor?! I'm tired of walking on nails!
Hi Kami, I'm Laura from Mohawk - I'm very sorry to hear about your experience! I will check with our Consumer Affairs team to see what the status of your claim is, and will report back. I apologize again for your experience, Kami! Take care-- Laura
Reviewed Aug. 18, 2017
Mohawk Engineered Flooring is Peeling, Bubbling, and Worse. We selected these floors though our builder, Taylor Morrison. We saw immediate issues with scratching and the finish on the floors. We tried to work this through our builder, who had several flooring inspectors out to see the flooring. All of them said the floors showed excessive wear for new flooring and they were concerned about the finish basically flaking off - but concluded that it was installed correctly so they really had no further liability. They basically said, "Hey, you chose cheap flooring".
I assure you NOTHING about these floors was cheap, and to have embarrassing, failing floors in an $800,000 home is insane. This product is absolutely flawed, defective and shouldn't be installed ANYWHERE. We paid over $22,000 for this upgrade. We are responsible home owners who have owned hardwood and engineered flooring in the past. We don't use bad cleaners on them. We don't have water battles in here. There is NO REASON these floors should have failed in under 3 years given how careful we are.
Please indicate on the form that you have been in consistent contact with your builder, as you note here, and share what the response has been from them. I'm so sorry again for your experience, Maggie. Take care-- Laura
Reviewed Aug. 18, 2017
Our experience with Mohawk Flooring was very pleasant. The cost of carpeting was reasonable and we liked the carpet and its thickness. Also, the sales person was nice and helpful and she worked with us on it.
Reviewed Aug. 13, 2017
We purchased Mohawk Flooring rugs for our bedroom and tiles for our bathroom. They had other things but I went straight for the Mohawk rugs ‘cause I loved it. I liked the color and the softness of it. It happened to be of good quality too and it was also child and pet-proofed which I liked. We picked the products up from their warehouse. Then we transported it down here to cut cost. We've moved so we’re in a very rural area now. We're doing an addition so we're doing that first, then the installer would come back to do the rest of the house. So the tiles have been installed but the rugs haven't, but I've got what I needed and it worked out so I’m a satisfied customer.
Reviewed Aug. 12, 2017
I coordinated Mohawk Flooring’s Great Outdoors for a client. Before purchasing it, we looked at other carpets. The client purchased the Great Outdoors and the store cut it. The quality was better and its cost was higher. The color of the carpet matched the small swatch but the color was very difficult. Mohawk should have samples larger than a 2x2 square on a board though because it was difficult to choose the color from all the other colors. My client also wound up getting other stuff with the carpet. She then changed her mind about the carpet and decided ultimately to go with the wood flooring.
Reviewed Aug. 4, 2017
Bought the Mohawk SmartStrand carpet because it has "pet protection". Thought this would be a smart idea to have with 3 dogs in the house. After a couple years while vacuuming we noticed the seam falling apart. The carpet backing is still together, just the carpet is coming apart at the seam. We have learned this is called delaminating. We called our retailer and they contacted the local rep. Mohawk hires a third party inspector who came out to evaluate the situation. Their inspection concluded our carpet is delaminating because there was dog urine in that area. The urine causes the glue to break down and lose adhesion to the backing. Originally was told this is outside the warranty because the dog urine caused the delaminating.
Have been waiting for months now for the Mohawk rep to review this before I start to tell the world about how the carpet does not stain and cleans well just beware it delaminates and falls off the backing if a dog has an accident on it. Their warranty does not cover excess liquids with a latex backing. BUYER BEWARE. They use latex backing and when it has excess liquids the carpet will delaminate from the backer. Good news is it shouldn't stain, just make sure if your dog has an accident on it or if you clean it, do not allow excess liquids. I do not know what excess liquids is because that is not explained in their warranty.
We now live with our carpet pulled up and fraying in the middle of our living room for all to see and trip on. Have to be careful with the vacuum as it pulls the carpet apart at the seam. I have never written a complaint before but this has me so mad that I bought a product that is to withstand pets and it can't get excess liquids on it because it will fall apart. This is quoted text from their website, "All Accidents. All Pets. All the Time.™" SEEMS A LOT DECEIVING TO ME! I WILL NEVER SAY ANYTHING GOOD ABOUT MOHAWK EVER!
Updated on 04/13/2018: SmartStrand Pet Protection: After several months Mohawk has done nothing to remedy the problem unless you count the generic response from Laura. After reading other complaints of their product, other consumers get the same response from Laura. Mohawk will not do anything, just like all the other complaints. MOHAWK DOES NOT CARE ABOUT THE CONSUMER. That is sad being that it is a publicly traded company. I should not have to hire anyone. Mohawk should stand behind the warranty they have. Waiting on company response.
http://www.iicrc.info/locateapro/homepage.aspx -- On both those sites, you can enter your zip code and find the closest inspectors. Many will have a wide radius of service. You or the inspector can email Mohawk the new report to consumer@mohawkind.com and Mohawk will reopen the claim, if the assessment differs from the first one. I will be back in touch with what I hear from Consumer Affairs, and I'm very sorry again for your experience! Take care-- Laura
Reviewed Aug. 2, 2017
We had vinyl flooring from Mohawk put down in the kitchen, foyer and powder room. I was working with a design team and we looked at things together, but I went with what I like and what they recommended. I chose what we thought would go really well in the area. And I certainly like it very much. I also like that it doesn’t show a lot of dirt. I’m happy with its appearance and how I have to take care of it.
Reviewed Aug. 1, 2017
We have purchased Premium Glueless Luxury Vinyl Flooring (LVT) from Mohawk Flooring last year and it was installed in our own home by professional installers. Within a month this floor was really bad: it was lifting and start shrinking. We have contacted Mohawk and they send their inspector who made a report stating that the vinyl floor is NOT defective. Since then it gotten worse: it is now shrunk even more from the walls, it's lifting throughout our home, breaking in pieces even more.
http://www.iicrc.info/locateapro/homepage.aspx -- On both of those sites, you can type in your zip code and find the nearest certified flooring inspectors. Many of them have a wide radius of service. You or the inspector can email the report to consumer@mohawkind.com -- Mohawk will reopen the claim once they receive the new inspector's report. I'm very sorry again for your experience, Ludmila. Take care -- Laura
Reviewed July 23, 2017
3 years ago I renovated my upstairs and purchased Mohawk carpet (legacy) from Lowe's. My dad was a Mohawk dealer and I had always purchased Mohawk carpet. My dad had closed his business and I had to reluctantly purchase carpet elsewhere. Installation went well and I was satisfied with color etc. However it was long that I noticed anything that touched the floor would cause a stain that I was unable to remove. After numerous attempts and hiring a professional carpet cleaner the stains returned. The carpet also shows every footstep which adds to the dreadful look of the carpet. I am the only person who uses the upstairs room, there is very little traffic other than myself.
I contacted Lowe's and was told there was nothing that can be done. I contacted Mohawk and was advised that the retailer would be responsible. I am a widow and I do not have the funds to replace the carpet. You would think after only 3 years this would not even be necessary. I am at a loss and so very disappointed in this carpet. All I am asking is that Mohawk stand behind their product. Even if it means replacing the carpet at a discounted rate. I would appreciate any assistance or consideration. Thank you for your time. I sincerely pray I have not wasted my time but I feel most likely I have.
I'm Laura from Mohawk Flooring, and I'm really sorry to hear of your experience with your carpet. Your retailer is in fact responsible for working with Mohawk on your behalf to address your concerns - I'm afraid I don't have enough background info to understand why the retailer might tell you that nothing can be done, so I'm checking with our Consumer Affairs department about this and will send you more info. Generally, if your retailer isn't responsive, you can contact our Consumer Affairs department and ask them to follow up with your retailer: http://www2.mohawkflooring.com/consumer-affairs/default.aspx
I'm extremely sorry again for your experience, Rita.
Take care-- Laura
Reviewed July 22, 2017
BP459 Magnolia Terrace and 717 bleached parchment: We built our home in 2008 and Carpet House of Fredericksburg VA installed the Mohawk carpet. We started noticing major buckling in all rooms of the house. Our upstairs and hallway as well as the basement. Contacted Mohawk as well as Carpet House. Carpet House came out to look then a rep from Mohawk came out to look at the problem. Mohawk tried to blame it on our vacuum and tried to say we must have had it improperly cleaned...
When they inspected the carpet and saw that we had not had it cleaned or used the wrong kind of vacuum (ORECK) they blamed the installation and Carpet House came out and power stretched. Now 2017 the carpet is buckled more than ever and is becoming a trip hazard. The upstairs area is rarely walked (once or twice a year when family comes to visit), our master bedroom is on the main level. We believe that it is a poorly manufactured carpet. Will not purchase Mohawk carpet in the future.
I'm very sorry again for your experience, Steve. Take care-- Laura
Reviewed July 20, 2017
We had carpeting done by Mohawk Flooring in the family room and bedroom. I like the design and so far, the flooring has met my expectations. It was a good experience and I am satisfied.
Reviewed July 19, 2017
I bought a Mohawk carpet and had it installed in our stairway and hallway. I like the color of it and I’m very satisfied with the cost and quality of my carpet. It has good padding, too.
Reviewed July 17, 2017
I just got carpeting from Mohawk. It’s supposed to be installed in two weeks for two bedrooms and the stairs. I thought of other companies but I felt like Mohawk was a better product for what I needed and it was a fair price. Right now, so far so good. All I’ve done is pay a deposit and place the order. I am very satisfied with my experience with them.
Reviewed July 16, 2017
I’m a flooring company owner and I present a few choices to the customer and explain which product has more options. And although it is up to the customers whichever product they choose, I try to kind of recommend the Mohawk flooring to them. It’s because of the SmartStrand and the name Forever Clean. The customers like to hear that. I also always suggest them to check the rhino cage challenge on YouTube and it helps sell a lot. So most of my customers choose Mohawk. Quality-wise, you can also tell the difference between Mohawk and a no-name carpet. It’s a good product.
Reviewed July 15, 2017
I bought carpets from Mohawk Flooring and I had installed it in my family room, hallway and bedroom. Mohawk Flooring has better quality and pricing compared to other manufacturers. My favorite feature of my new flooring is the look and feels of it. It has met exceeded my expectations.
Hi Lauren, I'm Laura with Mohawk Flooring, and I wanted to send you a thank-you for letting us know how you're liking your carpet! I'm so glad you were able to find the high-quality carpet you wanted at the right price with Mohawk. I hope you continue to enjoy your carpet for years to come! Take care-- Laura
Reviewed July 14, 2017
We got some carpet from Mohawk to top some of our work tables that were used to build our cabinets on. We were in a hurry and Mohawk was available right away so we chose them. The carpet is soft and it doesn’t scratch our cabinets. It takes a beating but it has held up pretty good. It has cabinet after cabinet after cabinet put on it every single day for 10 hours a day.
Reviewed July 13, 2017
We have carpets from Mohawk Flooring put throughout a few rooms in the house. We bought there as their flooring had the certain characteristics we were looking for. My favorite feature of the carpet is the stain resistance and durability in heavy traffic areas.
Reviewed July 12, 2017
I purchased 86 yards of 'high quality' Beautiful Destiny Karastan Carpet which was installed in May 2017 (4,960.59 total). The installers were incredibly professional and did a fine job, unfortunately all three rooms required seams, in 2/3 rooms the piece used to complete the floor did not match. The Flooring Company agreed to come back and re-install a new carpet that would match. This is a burden to the homeowner, moving furniture for the second time, but we did it.
In June the installers removed the old carpet and installed the new carpet, again the seamed portion of the rug did not match. Mohawk Consumer Affairs actually said that they could come into our home and spray the carpet? They also said it was only a visual issue and the carpet would still be long wearing? I have reached out to Mohawk Consumer Affairs several time only to be told via email that the flooring Company has an open case for this situation. The Flooring Company is reimbursing me for the carpet cost for 2/3 rooms - unfortunately I paid install costs for a carpet that does not match - I feel I have been put in a position 'to take what you got', not much I can do if Mohawk refuses to address this with me personally. Why should the Flooring Company bear the burden of a defective product.
Hi Russell, I'm Laura with Mohawk Flooring - I'm really sorry to hear about your experience with your carpet, but I'm glad your retailer is working to address your concerns. Your retailer is the correct contact for you: your retailer is to work with Mohawk - on your behalf - for any concerns about the product. I'm very sorry again for your experience, Russell. Take care-- Laura
Reviewed July 12, 2017
We purchased carpet from Mohawk and it was installed in the rental property throughout the entire home. They went in, were on time, fast, efficient and did a great job. We like its durability and we're happy with the product.
Reviewed July 11, 2017
One of my sisters used Mohawk Flooring for her whole house and had the carpet for nine years now. And I heard it’s a good carpet. I purchased carpet from them and had it installed in two bedrooms and so far, so good. It’s a very smooth carpet and it has longer hair to it. Also, it looks nice in the room, especially its color. Everything was very good, so I definitely would recommend it.
Hi Hanna, I'm Laura from Mohawk and I just wanted to thank you for sending us feedback on your experience with your carpet! It's wonderful to hear that you're enjoying the look and feel of the carpet, and that you were able to see at your sister's home how well the carpet will perform over many years. Thank you again for sharing your experience, Hanna! Take care-- Laura
Reviewed July 10, 2017
My mother and father purchased a home in the Tucson, Arizona area. It had been flipped but the two bedrooms were carpeted. The main living area and office were all done in Mohawk Flooring. The carpet was a very light. We'd already had it cleaned once but they moved in on September 1st, 2016, and it was terrible already. So, we had the installers rip out everything and match the flooring. Now, the whole place is all the same flooring and we used the Mohawk to make sure it matched. They responded very quickly when I got a hold of them.They came out, measured and gave us a price right on the spot. We had it within 10 days and they were putting it in. The new flooring seems to have a nice luster to it. One of the things that I liked personally is when I walk on it, I don't hear the sound that you hear with a lot of cheaper laminate floorings.
Reviewed July 9, 2017
I wanted a carpet with a beautiful color, and I wanted it to feel really nice and soft ‘cause I didn’t want to get up out on cold flooring when I woke up. Mohawk carpet was installed in my master bedroom and I love the way it feels under my feet. It's a nice carpet but I wish I did the pattern that I wanted. It's okay though. Overall, Mohawk is a great company with a great product and I'm very happy. I have and would recommend them.
Reviewed July 8, 2017
I purchased wall carpet from Mohawk Flooring and it was installed in our living room, dining room and hallway. I looked at various things and I liked this particular pattern so I took it. And the rep who helped me was most helpful and I appreciated that. However, I’ve not been able to clean the carpet sufficiently where a couple of spots have occurred so I need to speak to someone about that at some point. I’m just having a little trouble but it’s rectifiable. I'm very satisfied.
Reviewed July 3, 2017
I got myself a Mohawk carpet and the cost and quality are good compared to other brands. It's nice and I like the feel of it. However, there's an issue with the manufacturing since there is an ink stain on the carpet. It’s not ridiculously obvious but it’s a multi colored gray-black type carpet with the green spot. Mohawk said they were going to contact the manufacturer and get back with me but I never heard anything. Other than that, everything was good and it's a beautiful carpet.
Reviewed July 2, 2017
I bought carpet from Mohawk for the bedroom. It seemed to be the right balance and, over others, I chose Mohawk because of its stain resistance. We have a pet and I just wanted to make sure that the pet was not going to affect the carpet like they had the previous carpets that we have. And stain resistance has already proven to be good. And the installation was very good, too. We’re very happy with that and impressed at how they came in and they got the job done very quickly. It was a great experience.
Reviewed June 29, 2017
I am the owner of several nice apartment buildings. I had this product installed last November in one of my units, just 7 months ago. The floor in the kitchen had had linoleum which had lasted for several years that was starting to look a bit worn. I decided to spend more on the luxury vinyl planking, as it is supposed to be so extremely durable, claiming to stand up to heat, water, you name it. It did look great when we first put it in. I was very pleased. However, with the summer sun shining in the kitchen sliding door, it has warped horribly. The plain old linoleum never did this.
I just got a copy of the warranty. Be forewarned: even though all the glossy brochures claim what an excellent and durable product this is, reading the warranty shows that this is not so. You will not actually be covered if any number of mundane interactions (including sunlight, dust, furniture legs, water) occurs with this flooring. Reading the literature, this flooring is described as being practically impervious. Not true. Beware. You may well be stuck with a several thousand dollar mess like I have been. I am stuck not just for the cost of this floor, but its removal and installation of new flooring, with considerable inconvenience to both myself and the poor person living in the apartment. I will not buy Mohawk products again.
http://www.iicrc.info/locateapro/homepage.aspx -- On both of those sites, you can type in the zip code of the apartment building and find the nearest certified flooring inspectors. Many of them have a wide radius of service. You or the inspector can email the report to consumer@mohawkind.com -- Mohawk will reopen the claim if this inspector's assessment differs from the previous inspector's. I'm really sorry again for your experience, Rani. Take care -- Laura
Reviewed June 28, 2017
We purchased at The Floor Store and we looked at all of their selection. It's useful that they provided all the samples and we're able to take it home. The cost was higher than what we had anticipated spending but we really liked the looped look of the carpeting from Mohawk. It was cleaner, more modern and we liked the pet free cleaning warranty it came with, that’s why we picked it. It was installed in our front room and it looked very neat and easy to clean. It’s great.
Reviewed June 23, 2017
We remodeled our second bathroom in all marble. The brand wasn’t necessarily the consideration. It was the look that we were going for. We like the shape and it was different than your standard squares, so that was nice. It worked with our floor plan. The quality of the product was good. and has met my expectations. We're happy campers and I would recommend it to others if they inquired.
Hi Ted, I'm Laura with Mohawk Flooring, and I just wanted to thank you for taking the time to give feedback on your tile! It's wonderful to hear that the flooring has provided both the stylish appearance and the level of quality that you wanted for your bathroom. I hope you continue to enjoy the flooring - thanks again for sharing your experience, Ted. Take care-- Laura
Reviewed June 22, 2017
We purchased Architexture engineered wood flooring from Mohawk. It had an antique barn wood look, which was the look and color that we wanted. We had the flooring installed in the kitchen, dining, halls, and entryway of our home. Since the installation, the flooring has been easy to clean. It doesn't show wear like carpet does and it's pleasant to walk on it.
Reviewed June 21, 2017
I called & asked the general manager to come to our home & look at our carpet. It has "waves" or rolls, & has a seam that is visible-as in there are 2 inches of an area that always lays flatter than the rest. She told me that the carpet would shrink after a professional cleaning. Instead it created more waves. The cleaner (highly reputable) told me that the carpet needed to be stretched, or it was delaminating. He could see the seam as well. She said she couldn't see, & then when I got down on the floor and pointed it out to her, she tried to tell me it was due to the lighting. You can see it when the house is dark!
The carpet is Mohawk Dowry and was installed 7 years ago. We are so unhappy with this carpet!! So now after paying a fortune for it, and this latest cleaning, it looks worse than ever! The twist did not return after it was cleaned. I think that is part of the warranty for this carpet. If not what is the warranty for Mohawk Dowry run? The packet we have says it is covered.
Hello Maribeth, I'm Laura from Mohawk Flooring - I'm very sorry to hear about your experience with your carpet. Your retailer can go over everything they provided in the warranty packet, and here is the general warranty brochure for Mohawk Flooring carpet: https://www.mohawkflooring.com/assets/files/Mohawk_Carpet_Warranty_Brochure.pdf For any concerns you have about the carpet, you can talk to your retailer about filing a claim on your behalf. I'm really sorry again for your experience, Maribeth. Take care-- Laura
Reviewed June 21, 2017
We purchased linoleum from Mohawk Flooring, which was installed in our kitchen and family room. Mohawk's cost and quality were the best compared to others. And their product and the quality of the material sealed the deal. I like our new flooring, its pattern, and color. It's been a great deal and we're very satisfied.
Reviewed June 19, 2017
I did my kitchen and looked everywhere to find what I wanted, to match my kitchen cabinet. Then I found the exact, perfect match with a Mohawk sample that was at the floor store in Concord. I was looking for something that would have a long wear and I was reassured that the product would last, that it would maintain itself. Now that it’s installed it looks fabulous and I’m perfectly happy. The floor is beautiful. The color is great and it’s maintained very well. I have dogs and a lot of traffic in the kitchen but it looks as good as the day I laid it.
Hi Anita, I'm Laura from Mohawk Flooring - thank you so much for sharing your experience of your hard surface flooring! It's awesome to know that the floors are holding up beautifully in your kitchen, even with high traffic and your pups. I'm really glad that Mohawk had the exact color that you needed to complete the room just how you wanted it. Thanks again for letting us know how the floors are working out for you. Take care, Anita-- Laura
Reviewed June 18, 2017
I purchased a DuraCeramic from Mohawk Flooring. It was like a vinyl but not exactly a laminate. I had to hunt for it because the place who did the original installation no longer carried it but Mohawk Flooring special ordered it for me. I chose that because it matched the laminates I had in other parts of the house. I had it installed most recently in a bathroom. But I also have it installed before in two bedrooms. It has been on a house that I rent out for about eight years. The whole house got some wear and tear from the tenants but it's held up. The new one is a little more susceptible to denting than the laminates I have but other than that it's fine. I also like its appearance. It looks like a limestone but it's not.
Reviewed June 17, 2017
We got some wall tiles from Mohawk Flooring which my wife preferred over the other brands that we considered. Our bathroom's all walled now and I like the tiles that have some accent features in the center of them. Also, the tiles have held up well. The ease of installation is the best part that I like.
Reviewed June 16, 2017
We've been using Mohawk Flooring for a while now and we recently got a grey carpet from them. I installed it in the whole house, except the kitchen and the bathroom, and it was easy. It looks like hardwood and I like the color, which goes with my color scheme right now. Overall, my experience with Mohawk has been great.
Reviewed June 11, 2017
The products from Mohawk looked good and I needed something durable. The vinyl that we ordered from them was good but the glue wasn't. The glue was not as strong so we had to weigh down some of the planks. The flooring has grooves in it so if I mop it, the cleaning is not as good. It looks more like wood so I have to take a brush to it and brush every couple months to do a deeper cleaning because otherwise, the mop doesn't go into the grooves. Overall, my experience with Mohawk has been good and I will re-order.
Reviewed June 10, 2017
Mohawk had what I was looking for at a good price. The flooring has different colors in it and I like that it’s multi-dimensional because the wood has different grains in it. And then I used three different sizes so it’s an artistic floor. I also put down an oak floor in another room, but I like this one so much better. Also, I liked that I didn’t have to polyurethane it. And it was all done. When we got the wood, my contractor lined everything up for a week and then put it in. I’ve had the flooring for months now and I love it.
Reviewed June 7, 2017
Mohawk did a good job installing carpet in a room at our home. My mom shopped around and Mohawk's cost and quality are fair compared to other brands. We would recommend Mohawk Flooring.
Reviewed June 6, 2017
We recently purchased some flooring and some coloring like the crayons and also clear finishes from Mohawk for a customer. Mohawk has a great quality of products. They have a good quality of products. As far as the installation, it’s almost pretty much the same with the cheapest materials. But being a better quality material, it’s more durable as well. The finishes are more gray-looking and the laminate floors have more natural wood-looking finishes.
Reviewed June 5, 2017
I purchased Whiskey Maple hardwood flooring from Mohawk through Home Depot and we are in the process of installing it ourselves. We finished one room and we're gonna do the entire house except for the bathroom. It’s fairly easy. I would piece together three rows so that the seams didn’t line up since I want them kind of alternate, and then long and short. Once I set up the three rows, I pull them away and then my boyfriend would nail them in with a nail gun. And for the most part, they were okay. There were a couple of pieces that were bent on the lateral side. He’s done professional flooring before so he would take a screwdriver and force it into the subfloor and then, press the back on the bend and then nail it in that way.
And that’s a trick but it saves the piece and once it’s nailed in, it’s okay because then, you put another flooring against it and it’ll hold that bend in place and it should relax over time. We haven’t had a problem with it, so we ended up using those few pieces that had those bends in them. A lot of people would discard them but it was a minimal amount. If we weren’t able to use them, I’d be more annoyed, but he knew the trick and we were able to save those pieces.
I looked at some other ones but the price point was way out of line with our budget. The Mohawk flooring has a lot of short pieces and I prefer having more longer pieces. If you get a large amount, you need probably two rooms’ worth before you get a good mix, because some of those boxes have a lot of short pieces and some of them have longer pieces. And if you just arbitrarily pick one or two boxes, you may end up with a lot of shorts because they’re not homogeneously mixed throughout the lot. With the higher end flooring, you get more of a consistent mix of length in each box but it is way too expensive. We paid $8 a square foot and the high-end flooring was running between $12 and $20, and we couldn’t afford to do that.
So far, I’m worried about the durability because we have a German Shepherd. And the laminates are better but we’re taking a chance on it. We’ve only had it in there since November and so far so good. But I don’t know how it’ll manage over time, as far as scratch resistance. We bought one lot for our room and it has the 3m water resistance on it. We liked it so much for that one room, and we decided to buy it for the whole house but it no longer had that 3m rating. And we had a hard time matching it up because Home Depot got a new lot of it under a new name. And it looked like a completely different product but when you look at the picture, it looks the same. So I was taking a chance on ordering it, and when it came in, it was an identical match but it did not have the 3m rating on the box like the original batch did.
One of the things I really like the most about it is, you could spill something on it and it would just bead up like wax on a car. The rest of the batch looks visually and structurally the same but I don't know if it's gonna perform that way. Also, I like that it’s hardwood. The nice thing about wood flooring is, in the future, you can sand it and get more use out of it. But it'll lose that wood hewn look when you sand it the first time, and I really like that wood hewn feel. It feels good on the feet and it looks really good in the room. Overall, it’s an excellent product and we’re very satisfied with it so far.
Reviewed June 2, 2017
I bought a brown Mohawk carpet for my living room and I like that it's really comfortable. I looked at Home Depot prior to my purchase, but Mohawk felt a lot softer. Also, I got the carpet for its quality and warranty.
Reviewed May 26, 2017
We purchased a 36-inch long grayish tile from Mohawk Flooring. I really liked the way that it looked and it matched with our cabinets. It seems to be relatively fragile though. When you put the grout down on it, the edges chip. But it’s a beautiful tile and it’s a great color.
Reviewed May 24, 2017
Purchased laminate at Depot. Installed by depot. Five years old with numerous buckling at seams at indiscriminate locations. Installer inspected. Suggested manufacturer defect. Independent inspector from Mohawk inspected. Consumer defect - "moisture from cleaning". Cleaned by us following guidelines from depot as well as manufacturer warranty information. Mohawk passed the buck and will now not honor warranty. No one from depot OR mohawk has contacted us with inspection results. Had to get report from store. Contacted consumer affairs mohawk. Awaiting reply. Will update when new info is given. Shame on you mohawk.
Dear Ron, I apologize for my delay in responding to you here - I'm Laura with Mohawk Flooring, and I'm extremely sorry to hear about your experience with your floors. If your claim was declined based on an inspection, you do have the opportunity to hire an inspector and have them submit a report of their findings - this will reopen the claim.
The inspector needs to be certified, either by the NICFI -http://www.nicfi.org/Search.aspx - or the IICRC -
http://www.iicrc.info/locateapro/homepage.aspx
On both those sites, you can type in your zip code and find the nearest certified inspectors - many have a wide radius they service. You can give the inspector's report to your retailer and ask them to send it to Mohawk, or they can email the report to consumer@mohawkind.com - and Mohawk will reopen the claim.
I'm very sorry again, and I apologize for your experience, Ron.Take care,
Laura
Reviewed May 21, 2017
Mohawk had the flooring that we liked and I've heard pretty good things about them in terms of quality. We got a nice dark hardwood flooring and it was installed in the entire house except for the backyards. For the cost and the quality, it was nice. We had it for about six months until we sold the house and we liked it. It was a darker wood, so it did scratch easier which you're going to get with any dark wood. Otherwise, it came out good and I loved the look.
Reviewed May 17, 2017
I liked Mohawk Flooring's price point for what I get. I got a carpet and my purchasing experience with them was very good and easy. Also, the sales reps were very helpful. The carpet is really good and I like it. It has met my expectations.
Hi Kimberly, I'm Laura with Mohawk Flooring - thank you so much for sharing your experience of your carpet with us! I'm glad we had the right carpet for you and at a good value also. I hope you continue enjoying it for years to come. Thank you again for your feedback! --Laura
Reviewed May 16, 2017
The Mohawk Flooring carpets had a good price. Plus, the sales representative said it cleans nicely and lasts well. I had it installed in two bedrooms and it feels nice and soft.
Reviewed May 15, 2017
It was raining and a tree fell on the house and it ruined the linoleum so I had to have the linoleum all the way going down the stairs replaced. The company that was doing the restore of the house wanted me to go through Mohawk Flooring so we went through them. They showed me the linoleum they had available and the only thing my wife considered was the color to match what had been there at the house. We were trying to get the house redone as soon as we could but it took over a month and a half to get the flooring to come in, which was way too long and so it held everything up. I would have gone somewhere like Home Depot or Lowe’s and I could have got the flooring the same day. Nonetheless, the linoleum was fine and it was installed in the stair area by our back door. It's in place and everything seems to be fine since the installation. However, I wouldn’t go to Mohawk Flooring again.
Reviewed May 14, 2017
I went to a store and looked around and bought Mohawk wood flooring. We wanted the engineered wood because it butts up against several vinyl and other surfaces. Also, we liked the color of the flooring. It was installed in August on a long hall in our home. Mohawk is fine and we like the floor but there were humps and little hills due to faulty installation. And to get it to conform to the requirements for wood would have been very expensive. So, the floor store already took it out a couple of weeks ago and we're putting in carpet.
Reviewed May 13, 2017
My daughter had the carpet and I like the way it was wearing and it's stain resistant for life against pets. I wanted the softness of it, too. I bought it and it was installed throughout the house. I haven't tested it on stains yet, but so far I've been happy. And I would recommend the carpet to my friends.
Reviewed May 7, 2017
I had carpet installed for the stairs. I like the density of this carpeting and the feel of it. It was the perfect color and it was just exactly what I wanted.
Reviewed May 5, 2017
I went to The Floor Store and looked at hardwood floors. We picked up Mohawk Flooring because of the color matches and it looks best for the room. The flooring looks great, is in decent shape, and also has a 50-year warranty. I’d recommend them.
Hi Steven, I'm Laura with Mohawk - thank you for sharing your experience with us about your hardwood floors! I'm glad we had the exact color and look you needed for your room, and that the floors look great. Thank you for taking the time to provide feedback on your hardwoods. Take care, Steven --Laura
Reviewed May 3, 2017
I've got 20-year-old custom oak floors in the house and I was looking for a product that matched them. We went into The Floor Store showroom and there was a big Mohawk display in there with a wide variety of colors and samples that I could touch. I also brought in a piece of scrap from my existing floor to figure out what I needed. So, I ended up purchasing a tongue and groove oak pre-finished floor. It wasn't exact, but it's a nice product and it came out well. I had it installed in the hallway of my house and a set of stairs that was carpeted.
I didn't get enough quantity on my first purchase, so I bought a second order of Mohawk boards that I found at Home Depot for almost half the price from the other store. It was disappointing to see the same product priced differently, but I went to the other more expensive store because I knew they have a display and someone there to help me. We've only had it in for a couple of months and although I've never used pre-finished flooring before, I would always use pre-finished flooring from now on. The price I paid upfront is still so much cheaper and less disruptive than having a custom company come in and do all the finishing in place.
Reviewed April 29, 2017
I got a carpet from Mohawk Flooring. They had the color I wanted and I had it installed in my living room and bedroom. My experience with them was very good.
Reviewed April 25, 2017
I purchased a small amount of carpet at the floor store and had it installed in my home. I didn't pick Mohawk per se, but we decided on the carpet that was most durable. I liked that the carpet is supposed to be stain proof. We haven’t had it that long but it has met my expectations so far.
Reviewed April 23, 2017
Unbelievable! First time I don't feel I was ripped off on stain protection. The very first day our new carpet was installed we were carrying in groceries and I dropped a bottle of bleach that literally exploded all over the room. Well... we now have a spotted sofa which matches the spotted drapes and spotted side chairs but unbelievably, the Smartstrand silk carpet that took the biggest hit, which had almost a quart of bleach pooling all over the surface did not show any change. Made a believer out of me.
Hi Mark, I'm Laura with Mohawk Flooring - and wow, I'm so glad to hear how pleased you are with your SmartStrand Silk carpet! The accident you described pretty much sounds like a worst-case scenario, and while we don't recommend getting bleach on the carpet, obviously you witnessed first-hand the amazing sturdiness of SmartStrand Silk! I'm really happy to hear of your confidence in the product - thank you so much for choosing Mohawk Flooring for your home, and thank you for taking the time to share your experience! Take care-- Laura
Reviewed April 22, 2017
I had laminates from Mohawk Flooring installed all throughout my house except the kitchen. The quality has been above average. I liked Mohawk's carpet better than the other companies, especially its grade. Overall, my experience has been great.
Reviewed April 9, 2017
I had wall-to-wall carpet installed by Mohawk and I like it. I would recommend it.
Reviewed April 8, 2017
We remodeled quite a few things lately in our kitchen flooring. My husband wanted the stone so if we broke one it was easier to replace. That was one factor why he really wanted the stone. The cost of the product from Mohawk Flooring was in the middle of the road. There were some that were cheaper but the quality was poor. Some have higher cost that we liked better but the flooring from Mohawk was on sale. So, we chose it finally. As far as quality was concerned, it was definitely better than the lower priced ones. Also, we like the design and the durability. It's durability has been top-notch. You can't dent it, you can't hurt it and it cleans well. Those were good things for me. Though if anything hits it, it breaks like the dishes that I've had for about 20 years, our wedding dishes that I've hardly broken. We've broken quite a few since we have kids and the dishes slip through and it hits the floor.
The only thing that we haven't liked is it's several shades different than what the display was. We knew it would be a little bit different. We were disappointed in the final result but I don't dislike it. It's just not exactly what I wanted. One thing we liked about it though was that if it did chip, it wouldn't be a different color below. Some of them were a red clay below and we were glad that this one was not. So, I would definitely recommend it.
Reviewed April 7, 2017
I wanted a more water-resistant material so I bought laminate floors from Mohawk for my living room and kitchen. I like the quality of it. It's more solid and it looks nice.
Reviewed April 6, 2017
My first time using Mohawk Flooring was a great and very satisfying experience. I purchased the laminated flooring since my wife liked its color, and because it has a more decent price than other brands or colors and it's affordable for us. We had the instructions and we installed it in the bedrooms ourselves.
Reviewed April 5, 2017
The Mohawk carpeting looks very good and the quality appears fine. Everything is right except the color. The carpet color that was sent was not the same one that was shown on the sample board. They were similar but distinctly different. The color that was installed was not really good that you could look at it.
Hi Richard, This is Laura with Mohawk Flooring. Although I'm glad your carpet's quality and style look good to you, I'm very sorry to hear your experience with the color. Were you able to discuss your concerns with your retailer, or get a response from them? I'm really sorry again for your experience, Richard. Take care --Laura
Reviewed April 4, 2017
We got a patterned carpet from Mohawk Flooring and had it installed on the steps and upstairs of our house, in the bedroom. I liked the price and the look of it. It was also said to be very durable and good in high-traffic areas. It's really nice and we're really happy with our purchase. I love the carpet and especially like the color option and the pattern. It was a great experience.
Reviewed April 3, 2017
Mohawk was on sale with zero percent financing so we purchased a carpet to be installed in a bedroom. I like the texture, the flooring has met my expectations.
Reviewed April 2, 2017
The value of the carpet made us choose Mohawk Flooring. We also liked the texture of the carpet better than some of the other ones we looked at. It was comfortable when you walk on it and it does vacuum up nice. We had it installed in the bedroom and it has met our expectations.
Reviewed April 1, 2017
I bought some carpet last year from Mohawk Flooring because I liked the way it looked. It has several different colors mixed in together so it won't show dirt. It was installed in our bedroom. I talked to one person when I went in their store and I had someone different come out to my house and do the measuring and everything. They were friendly. Overall, it was a positive experience.
Reviewed March 31, 2017
We purchased a new home a year ago and the builder installed the Mohawk Everstrand. The quality of this product is terrible! The carpet is falling apart and it's so matted it looks like we've been in the house for 10 years. I hate to see what it looks like in 2 years.
Hi Angela, I'm Laura from Mohawk Flooring - I'm very sorry to hear about your experience with your carpet. Have you been able to contact your builder about your concerns? They or their retailer will work with Mohawk on your behalf to address them. If they are not in business or not responsive, just send us some info at http://www2.mohawkflooring.com/consumer-affairs/default.aspx I'm really sorry again for your experience, Angela. Take care-- Laura
Reviewed March 31, 2017
We only looked at a couple of places but the Mohawk carpet was good and I'm satisfied with it. It's a bit better quality than other companies and their people are very helpful.
Reviewed March 29, 2017
I bought one of the laminate floor products from Mohawk Flooring and it was installed in about three-quarters of the house. The cost of the flooring was similar to others but the quality was better with the Mohawk Flooring. Also, the style of the product matched what we were looking for and that was the biggest reason why we chose it. It also matched the color and the scheme that we were going after. I was on the website when I had a question and found my answer. So, everything was good.
Reviewed March 28, 2017
I wanted something as earth-friendly as possible and so I was looking at some other brand but the cost was too high, so I decided on Mohawk. I purchased the eco-friendly weave carpet, and I like the softness, flushness and the sheet. It's in a low traffic area, so it's hard to know how it's holding up, but it's a beautiful carpet and we're very happy with it.
However, my biggest complaint about the carpet experience was how overly complex it was to align the cost of the carpet with the samples that were in Cap Carpet. I went back twice and couldn't find the things that the salesman said were on sale or in stock. We were told the person responsible for installing the displays is a Mohawk person and we didn’t have any way of getting a hold of this person. Mohawk should organize the carpet based on budget and they need to have a better way of organizing their stock. The display kind of felt convoluted and manipulative. So I don’t know if I'll buy from Mohawk again.
Hi Katie, I'm Laura from Mohawk Flooring - I'm really glad to hear you're enjoying your carpet, but I apologize for your experience with the display at your retailer. We appreciate your feedback though, because confusing folks is definitely not the intention of displays. We're hoping to give retailers a way to show you products that you might be interested in. Thank you again for sharing your experience - and I'm so sorry for any issues during shopping. I hope you continue enjoying your carpet for years to come. Take care- Laura
Reviewed March 27, 2017
We purchased Mohawk hardwood flooring six months ago and we had it installed in some parts of our home. I liked its color and style, and it was good that it was on sale. I would recommend them.
Reviewed March 26, 2017
We bought a Maple pre-engineered and prefinished hardwood from Mohawk Flooring because it was the right color and the right price. I also liked the brand and the fact that it was prefinished. The flooring was great and it has met my expectations.
Reviewed March 25, 2017
I purchased the carpet from Mohawk Flooring for the two bedrooms at home. I chose Mohawk product because of the quality, which is good. My favorite feature of the carpets is the color. It was lighter tan and stain resistant. It also met my expectations.
Reviewed March 23, 2017
We purchased some laminate flooring for the living room and dining room. The company that I went to referred me to Mohawk and the product fits our house and our needs. The color really coincided with our current wood style and wood color. We’re very happy and very satisfied with the floor. We had various compliments everywhere. I have recommended Mohawk Flooring.
Hi Alyce, I'm Laura with Mohawk Flooring - thank you for sharing your experience of your laminate flooring! It's wonderful to hear that the laminate fits your home's style and your needs perfectly. We're so glad to know that you're very happy with your floor. Thank you again for sharing your experience! Take care-- Laura
Reviewed March 22, 2017
I had laminate flooring installed in the kitchen and living room area of my studio rental apartment. I considered other brands and they were similar in cost and quality with Mohawk but the pattern that we found with them was what we wanted. I like the pattern that we finally ended up with and the flooring has met my expectations.
Reviewed March 20, 2017
The manufactured hardwood flooring was installed during new construction in 2005. About a year later I noticed wood peeling along the edges of the planks. I notified the installer, who then sent an inspector out to investigate. He claimed he couldn't make a determination, therefore, nothing was done. Keep in mind that there only two people living in the home. These floors are now peeling in corners and closets. The wood on my stairs is fading also. I am writing now because I absolutely hate these floors and had to get this off my chest. What happened to the 25 year warranty?
Reviewed March 17, 2017
Because of the comfort and the feel, and its lasting quality, we purchased carpet from Mohawk Flooring and had it installed upstairs in our home. We like its fluffiness. My daughter loves to lie on the floor. The first day after we got it installed, all she wanted to do was lay and go to sleep on the floor as well as I did. The cost and quality of the carpet were good. We looked at other places, Empire Carpet as well as Luna. The quality and the choices weren't comparable. We love our Mohawk Flooring carpet.
Dear Natasha, I'm Laura with Mohawk, and we are so glad to hear that you love your carpet! That your daughter enjoys its softness and plushness enough to want to sleep on it, says a lot! Thank you so much for providing your feedback and letting us know that your whole family is pleased with the carpet. Take care -- Laura
Reviewed March 15, 2017
Called Home Depot in November of 2016 because I finally got tired of looking at the stains in the softly 2 carpets I bought 2 years ago. I was told to send pictures and my receipts for professional carpet cleaning which I had done quarterly even though once a year is the mandate for the warranty. I did this and waited a few weeks or so and was told that I had to pay the $200 to have the carpet cleaned again because it had been 4 months since my last cleaning. I argued and was very unhappy about this because the warranty only requires 1x a year cleaning. I finally complied when I was assured that when I get it cleaned and the stains were still there they would honor the warranty. It was Christmas time and we were leaving shortly for a vacation so I was told to do it whenever I had the time... No rush.
I had the carpet cleaned on February 14, 2017 and immediately sent the pictures and the receipt. I then had to call 2 weeks later and ask about the progress on my claim. The home depot rep I was working with attempted to contact the Mohawk rep daily with no response for another week. Then they informed me on March 6, 2017 that they would come inspect on March 10, 2017. The man came and only took a picture of his "wipe test" on the stains surrounding the front door where we take our shoes off. He did no other wiping to see if the carpets were dirty on any of the 4 other stained areas in the house where no one wears their shoes. And of course I was just informed today that my claim was denied because of maintenance issues saying the carpets were just dirty.
It's all a scam. They sat on the pictures and didn't come out for almost a month so they could wipe the carpet by the shoe rack and claim it was dirty. The cleaning receipt even states that there are stains and wear without but that was insufficient as well. Please don't tell me to get a second opinion because if I have to waste more of my time and money on dealing with Mohawk it will be in a lawsuit. I don't feel like any "other opinion" in the world will make them honor this warranty and they'll just keep coming up with different reasons to deny it. Should have read the 50+ similar bad reviews about this company before spending so much money.
I had my previous carpet for 10 years and never had an issue. We don't wear shoes in the house or eat in the living rooms but honestly, we should be able to with no issues. Mohawk says that no stains or wear will remain on the carpet. Well they're wrong and they should be accountable to the claims they make and their warranty!
Dear Giavanna, I'm Laura from Mohawk Flooring, and I wanted to apologize for your experience with your carpet. I understand you are not interested in the second inspection option; I would still like to send your comments to our Consumer Affairs team for review. I'm very sorry again for your experience. Take care-- Laura
Reviewed March 15, 2017
I had this carpet (Metro Carpet-Ming tree) installed in 3 bedrooms in a new house. We are a senior couple living alone. We have been here 4 yrs. and have already have it worked on. The installers said the backing on the carpet stretches and causes wrinkles in the carpet. It looks terrible. I want to cry every time I walk into one of the rooms.
Hello Sandra, I'm Laura from Mohawk, and I'm really sorry to hear about your carpet - have you been working with your retailer/dealer to address your concerns? If they are not in business or no longer responsive, just send us some info at http://www2.mohawkflooring.com/consumer-affairs/default.aspx I'm very sorry again for your experience, Sandra. Take care-- Laura
Reviewed March 15, 2017
I chose to buy a Mohawk carpet because of the price. We're also happy with the color, plus it's pet-resistant but the main thing is that it had a really good warranty on it. We bought it through the floor store, so they seem to have good backing. They said if there's any issues, to call them at any point and they'll fix it. It was installed in our home and it's only been a few months but it seems fairly good. We haven't had any issues yet and hope not to, but hope that they'll stand behind it like they say they will.
Reviewed March 12, 2017
I'm satisfied with my experience from Mohawk Flooring and I like the floor a lot. I purchased their tongue and groove 3/4-inch oak hardwood flooring which looked good at the store. We looked at different ones and compared its look but the flooring is what we liked best. Also, we liked the color and they fit together tighter so it didn’t have as big a void space between the individual planks than some of the other ones since some of the other ones had more obvious division between the planks. The flooring was installed in the whole house. However, the flooring dents a little easily and I'm surprised at that. Now, I have to be careful not to drop things on the floor.
Reviewed March 9, 2017
I like that Mohawk has a very broad line of carpets that vary to price points. Also, they have a broad range of quality available at different ranges. I can pick out the second from the highest which is comparable to the best of other brands. We had them install a higher-end model of carpet in our home. It had fine fibers and we liked that it was stain-resistant and very soft. It's worth it.
Reviewed March 7, 2017
We had put in hardwood and carpet recently. We looked around the carpet store and we liked the Mohawk the most. It's soft and everybody enjoys laying on it. It's also comfortable and we were able to find a color that we liked which is tan brown. It was installed all over our home but the foyer and kitchen. It's worth it and we're happy with it. Also, not that we've had to clean up any messes on it, but it vacuums well. We try to have the rule "no food or drink" and no shoes on it. It has been a great experience.
Reviewed March 6, 2017
We've always gone to Americarpet and they sell and have always recommended Mohawk when we've done carpet and flooring with them. We put in carpet several years ago in our house and we're now redoing the bedroom. We stuck with Americarpet's recommendation and got carpet installed in our son's bedroom in the basement. I tried to match the color as close as I could and the cost and quality of the flooring are great. We've only had it in there since September and I haven't had any problem. We will definitely buy it again.
Reviewed March 5, 2017
We purchased laminate flooring from Mohawk and had this installed throughout our home. We looked at another brand as well, but we went with Mohawk because their price was a little bit less than the other brand and we liked the color better. The rep was very helpful and gave us all the information we needed, and we got our order in two weeks. My mom seems to really like the flooring that we got. Overall, it was quick, easy, and pleasant with Mohawk. I would definitely recommend them.
Reviewed March 4, 2017
Mohawk was on sale at where we shopped and we ended up getting laminate flooring from them. It was installed in the bedrooms and I like that the flooring is easy to take care of. The installers were great, and the quality of the flooring was good. I'm very pleased and it was an excellent experience. I would recommend them.
Reviewed March 3, 2017
I recently got a carpet for my two bedrooms and we love it. I actually did my entire basement with a similar Mohawk carpet seven years ago that we still love. So, I tried to match the same quality. We like that both of the carpets are comfortable. It met my expectations and I'd recommend Mohawk.
Reviewed March 2, 2017
I'm a carpet installer and I've been working with carpets for almost 20 years. I have experience with all kinds of carpet and sometimes, I refer Mohawk to my customers. I tell them that Mohawk's the good stuff and also, mostly they like the carpet, the color and the quality. But sometimes, the carpet comes damaged from the factory. Also, we have a lot of trouble because the carpet wrinkles a lot and all the time, and the inspector would say it's the installer's fault so they make us come back and re-straight them. But other than that, everything else is good. I personally have a laminated floor from them. I've had it for almost eight years and it still looks good. It's good quality, I like the color and it's easy to clean. I have four kids and they spill everything in there but it's still in good shape.
Reviewed March 1, 2017
I moved into my rental and fixed up my condo. I took the carpet out and put in the laminate floors that I got from Mohawk. I talked to Conklin Brothers but I liked the durability and the coloring of the flooring from Mohawk so I went with them. Though I like carpeting, my real estate agent and the guy from the flooring company said that the laminate flooring would really look good, and I was really glad that I went that way. Everybody was really impressed with the floor. It was wonderful and I was surprised at how much better it looked when it was finished. I did the living room and it goes by the stairwell. I had hardwood floors in the kitchen and we replaced that, too. The flooring just flowed through and it looked really fabulous. I was really pleased with it and it helped me sell my condo. I’d recommend Mohawk Flooring.
Reviewed Feb. 28, 2017
I looked at other brands and we very much like the cost and quality of Mohawk Flooring. The look of the manufactured laminate is exactly what we wanted. I like its color and the way it was manufactured. It's wonderful and we love it.
Reviewed Feb. 26, 2017
I purchased laminate flooring from Mohawk Flooring and installed it in the whole house. I considered about a trillion other brands but Mohawk flooring was well priced for the quality. I was looking for 12mm flooring because it would sound and look real. I was also looking for the durability as indicated by a couple of quality indicators that it had, and then the color. I was looking for a midrange color and that was not easy to find. The other reason I chose it was because my installer gave me very specific criteria. For the flooring, it had to have Unilock system or else he would charge me more to install it. He said it was very easy to put on and looked down and he was very happy. The flooring has only been there since last fall but it has met my expectations.
I would recommend the particular product I bought. There were some lower end products but I didn't want them. I didn't want it to look and feel like laminate. It was my parents' house and my father has some balance issues and we didn't want stone or tile on the floor. This is Florida so it is probably the most common thing. We came from the Midwest where they have real wood but that doesn't go over cement foundations very well so we tried to find something that looked real, sounded real, wasn't real. And it has worked. It was cleaning up fine and everything else.
Reviewed Feb. 23, 2017
We purchased multiple flooring, tile, hardwood from Mohawk due to the material and pricing. Customer service wise, Mohawk is great.
Reviewed Feb. 22, 2017
I had problems with the installation that voids my warranty on both the expensive Smartstrand Silk Forever Clean carpet and KaraStep Reserve 2.0 cushion. The dealer is a Karastan Certified Dealer. Asked for help from Mohawk Consumer Affairs as the Business owner denied problems existed and refused to do anything. They said they couldn't help and referred me back to dealer. I have an "IICRC Certified Inspector's Report", listing all the standards and guidelines of Mohawk that were not met. Yet Mohawk does nothing to help the consumer? The business stays Certified??? Do not like the performance of carpet and I am stuck with carpet and cushion that does not meets CRI 105 Industry standards or the Manufacturers guidelines.
Hi Julie, I'm Laura from Mohawk. I'm very sorry for your experience with your carpet. I'm checking with our Consumer Affairs team now regarding your situation and will be back in touch with you shortly! I'm very sorry again to hear about your experience. Take care-- Laura
Reviewed Feb. 22, 2017
I had someone who suggested Mohawk Flooring to me and I went with that suggestion. I purchased some wood flooring that looked like wood but it was snapped together, and I'm pleased with it. I like the fact that it's waterproof and that it was easy to install. Plus the cost and quality was well worth it.
Reviewed Feb. 21, 2017
Purchased Mohawk stain resistant carpet from Ricks carpet Alexandria. Was told upon purchase only have hot water extraction cleaning. Stains won't come up. Filed complaint. Third party guy comes out. Worked for 20 minutes on one spot with a stain remover. Not completely out. Said must be oily substance? Disagree. Have hardwood floors in foyer covered with area rug. Use Murphy's oil soap to clean hardwoods never a problem at other homes and carpets using Murphy's. Claim denied. Have used Stanley Steemer hot water extraction as directed BUT this guy's using some kind of chemical?
So what is the solution Mohawk. Also like Lucia the other staircase shows extreme wear. We are 2 plus 50 adults, no kids or pets and we work everyday. Will never ever buy or recommend this product. Have requested cleaning specs and warranty information. Maybe chemdry can get up stains since so called third party inspector used some type of chemical. Will tell everyone I know not to buy this carpet. It is not stain resistant.
Hi Melanie, I'm Laura from Mohawk Flooring. First of all I'm really sorry to hear about your experience. The warranty and cleaning info that you requested are available on our website here (most of the cleaning info is toward the end): https://www.mohawkflooring.com/assets/files/Mohawk_Carpet_Warranty_Brochure.pdf
I couldn't tell from your review whether you were drawing a distinction between Hot Water Extraction and cleaning methods that use chemicals, but there is no distinction. The Hot Water Extraction method involves using a variety of chemicals to clean the carpet. The proper selection and use of chemicals is an essential part of Hot Water Extraction, and the warranty specifies a Hot Water Extraction cleaning every 18 months.
If your claim was declined based on an inspection and you disagree with the findings, you can hire an inspector to come out and give a second opinion - the person just needs to be certified by the NICFI (http://www.nicfi.org/Search.aspx) or the IICRC (http://www.iicrc.info/locateapro/homepage.aspx). Just give the inspector's report to your retailer and ask them to send it to Mohawk, and we'll reopen the claim.
I'm very sorry again for your experience, Melanie. Take care-- Laura
Reviewed Feb. 21, 2017
I was attracted to the quality and color of the floor. It was a brown with a blue, and I thought it would be very masculine for my son's house. I've got no problems with the flooring and so far, so good. I would recommend Mohawk.
Reviewed Feb. 20, 2017
I like the type of wood and the specific pattern of the wood we purchased from Mohawk Flooring. It has a semi-distressed look to it. The cost was average and the quality is good. The flooring has met my expectations.
Reviewed Feb. 17, 2017
We were looking for a style of floor that we've seen in a model home. We like its look but we weren't sure what the brand was. So we found out what it was and went with Mohawk Flooring. It's a dark walnut hardwood floor with three different widths. We love it! We liked the way it looked compared to other floors. The only issue is that every little speck of dirt does show because it's a dark floor. We have 3 cats so that adds to it. Other than that, the flooring is holding up quite well and we're satisfied with it.
Reviewed Feb. 16, 2017
We became interested in the look of the tiles on a large ocean-going cruise ship, and the floors were done by people in Sweden. So, we tried to find something that looks like what we'd seen on the ship. We liked the Mohawk's cost, quality and the way their flooring look and bought the Treyburne Linen Oak Ceramic Tiles. We had installed it in our living room and it goes well with our Bow House furniture. I hope it will hold up for a long time. Overall, I'm very satisfied.
Hi Laszlo, I'm Laura with Mohawk Flooring, and I'm so glad to hear you've had a good experience with your wood-look ceramic tile floor. This is a beautiful product with excellent durability and ease of case, and I hope you continue to enjoy it for years to come! Thank you for taking the time to send feedback on your Mohawk flooring. Take care - Laura
Reviewed Feb. 15, 2017
We wanted a bigger, longer, wider planked vinyl for our main living room and two hallways, and we couldn't find it anywhere else but at Mohawk Flooring. Their cost was in the middle, but for the quality we thought it was the best. We like the durability of the flooring and the flooring itself. But we had to have one little piece fixed because it had damage on it. We called the people who installed it and then they contacted Mohawk. We had extra flooring so we didn't have to get more pieces but they paid for the labor for the people to come and fix it. They said normally they would see it when they install it but I guess they missed it.
Reviewed Feb. 14, 2017
I needed a carpet to go between my bedroom and my bathroom because I can't walk barefooted on the hard floors. It's only a little teeny piece about three or four feet wide but I can't use a throw rug and needed something heavier or sturdier. So I went somewhere and found a Mohawk Flooring that was soft enough. It was readily available and they would bind it on the edges for us. They were glad to help me and find what would work for me. I haven't had it very long but it's a good experience.
Reviewed Feb. 13, 2017
I bought a new Lennar home with what appeared to be a beautiful Mohawk Shadow hardwood floor. Fortunately I passed on upgrading to hardwood in other areas of the house. I was told by the Lennar rep at our orientation that there are two kinds of engineered hardwood floors. The first you can take a nail to and it won't scratch. The second you can push a penny across and it will scratch. He said... "you have the second." He was so right. In the early months several pieces were replaced as they were peeling for no reason. It has the thinnest veneer imaginable and I feel it's a very cheap product.
Lennar has "non disclosed" homeowners in other neighborhoods and replaced the same flooring. Lennar sent out Macadam Flooring to inspect it. Surprise... they said it's normal wear and tear! Well, actually I agree with them. It is normal for cheap, known bad flooring. The bottom line is this... There are a lot of bad reviews of Mohawk Flooring. I would say pay attention to them and test your flooring before installing it. I love my Lennar home and overall the process was pretty good. However are not taking responsibility for installing flooring they knew was substandard at the time of installation. I don't have a receipt for the flooring as I bought the whole house new.
Hello Thomas, I'm Laura from Mohawk, and I'm really sorry to hear about your experience with your flooring. I know you mentioned that someone from the flooring dealer came out to review your floors, but you could also consider hiring a flooring inspector, if you want a second opinion and want to pursue a claim. You just want to make sure it's an inspector certified by the NICFI or IICRC. You can find inspectors near you through both organization's websites - http://www.nicfi.org/search.aspx or http://www.iicrc.org/locate-a-certified-professional/ . You mention not having a receipt since you bought the flooring as part of buying your home - that's not a problem. Your builder or their flooring dealer has a record of the purchase from which your home's flooring came. They're to work with Mohawk on your behalf and can provide Mohawk with the proof of purchase as needed. I really apologize again for your experience, Thomas. Take care --Laura
Reviewed Feb. 11, 2017
This is the first experience I've had with Mohawk and it's not working out too well. It's been six months since the carpet's been in and it's been a nightmare. The first issue I had was mainly an install issue. There were nodules where in the seams, it felt like glue or something melted. I dealt with our rep, Damian, on that and it was supposed to be taken care of but it's been a while. And since time has gone by in the main traffic areas, there's been an extraordinary amount of strands coming out in the middle of the carpet. And we had to keep my daughter who's crawling and tries to put everything in her mouth away. I told Damian that it's not safe and is a choking hazard for my daughter. He came in, looked at it, cut out a sample, and sent it to Mohawk. It's disconcerting and I told him I don't feel comfortable with having the same pile length put back into the house. I asked him if it's normal and he told me that's not supposed to happen at all.
For the past month and a half, my vacuum has been loading strands from the carpet. And we paid a pretty penny for the carpet because of the silk strand. We had the option of going with the more plush pile versus the low profile with the pattern silk strand so I told Damian that my wife and I would prefer to go the low profile if this is what the carpet that we got is doing. So he'd check with Mohawk to see if they covered the carpet under warranty and order the other carpet with the same color.
Hi Ray, I'm Laura from Mohawk - I'm very sorry to hear about your experience with your carpet. It sounds like your rep Damian is working with Mohawk on your behalf to address your product concerns, which is absolutely the correct process to follow. If your retailer stops being responsive, Mohawk can reach out to them for you - if that becomes the case, just send us some info at http://www2.mohawkflooring.com/consumer-affairs/default.aspx I'm really sorry again for your experience, Ray, and I hope a resolution is reached quickly. Take care-- Laura
Reviewed Feb. 9, 2017
I purchased a carpet and some vinyl flooring from Mohawk Flooring for the living room and the dining room of a rental. Their the cost was definitely competitive with the other brands that I considered. I like the carpet specifically its design style, and I haven't had any complaints from the renter about the flooring.
Reviewed Feb. 8, 2017
We purchased a thicker carpet from Mohawk Flooring. It's fine and we like the color of it but I don't know if there's something in the carpet that's causing my daughter to have a lot of allergies. Everybody's getting sick. They'd get better and then they'd get sick again. They had carpet where they were at before they moved into that home where the carpet was installed and that wasn't the case for them then.
Reviewed Feb. 6, 2017
This manufacturer Mohawk has terrible quality on their polyester carpet. The carpet was only 1 year old and looked like it was 15 years old. We tried to process a credit claim with them and they declined after taking 6 weeks to respond to the distributor. They also hire specific inspectors to ensure they have back up info to decline a claim. Do not order from this Manufacturer. They are horrific.
Hi Lucia, I'm Laura from Mohawk Flooring, and I'm really sorry to hear about your experience with your carpet. Whenever we decline a claim based on an inspector's report, you have the option to contact another inspector to review your flooring and provide a second opinion. Just give their report to your retailer who filed the claim for you, and they'll send it in to Mohawk. We'll then reopen the claim. You just want to make sure the inspector is a certified professional - someone certified by the NICFI or the IICRC. You can find certified inspectors near you on these organization's websites - http://www.nicfi.org/search.aspx or http://www.iicrc.org/locate-a-certified-professional/ . I checked and there are 7 NICFI inspectors listed within 100 miles of your zip code, and about 15 IICRC inspectors within 50 miles. When Mohawk contracted an inspector to review your flooring, this is how we found an available certified inspector near you, so you'll see that person on one of these lists. Simply choose a different inspector from the one who has already come by. I'm really sorry again for your experience Lucia. Take care - Laura
Reviewed Feb. 6, 2017
We're doing a remodel and we bought the real wood flooring from Mohawk. We had the same flooring that's been in our house for 50 years and we had to do some patchwork in bad areas. We redid it in all the closets and air vents that were in the floor. It matched up exactly with what we have - same dimensions and type of wood. Mohawk met everything I needed.
Reviewed Feb. 5, 2017
I purchased SmartStrand from Mohawk Flooring, and it was installed in my dining room, living room, hallway and a bedroom, and the stairway. It’s better than what I had taken out and I’m satisfied with it so far.
Reviewed Feb. 3, 2017
I like the quality of Mohawk's carpeting. I looked at a variety of different carpets and theirs was the color and price I liked. It's very soft and also, I had one spill and it was very stain resistant. I'm happy with the carpet.
Reviewed Feb. 2, 2017
Karastan Mohawk Flooring was installed in our living room and two bedrooms. We looked around for other brands and we got to talk about a line of pet-friendly ones but I really like the Mohawk one since it's excellent. It's pet-friendly, very stain resistant but it was thick and soft, and we like its look. It looks really good especially with its combination to some luxe plank floor that we purchased at the floor store. It's also very comfortable and the application was excellent. It's been an all-around good experience altogether.
Hi Mike, I'm Laura from Mohawk - thank you so much for sharing your experience of your Karastan carpet! It's great to hear that the carpet offered all the characteristics you wanted, from softness to stain resistance to pet-friendliness. I hope your family enjoys it for years to come! Thank you again for your feedback, Mike. Take care --Laura
Reviewed Feb. 1, 2017
We looked at flooring brands and we felt that Mohawk Flooring was the best one. We picked them because of their flooring's cost and quality. The carpeting I purchased was installed at the basement at home, and I like the ease of cleaning it myself. Overall, it was a great experience and I recommend Mohawk Flooring.
Reviewed Jan. 29, 2017
We looked around prior to purchasing Mohawk Flooring and Mohawk was a little more expensive, but the place we were buying it from said that they held up better. It's also a better product so we got their silk carpet put in the bedrooms, basement, hallway and pretty much the whole house. The purchasing experience was real good with no problems at all.
Reviewed Jan. 28, 2017
We bought Mohawk Flooring's engineered hardwood from the floor store in Concord, California and they were excellent. We also looked around but this one had the best warranty. It had the lifetime warranty which is my favorite feature. It was installed in the kitchen and family room of my home. It's a floating floor and there's still a lot of movement in it. So that was something we weren't expecting. We have hardwood in the rest of the house but it's nailed-down hardwood and this one, I can tell it's floating and it moves.
Also, there were a lot of pieces of wood that were flawed. The installers weren't careful about one piece in particular where there was some unusual staining. Then there's one piece that's installed that has two black areas in it. It can't be removed because it's a snapped-together floor. And it's not in some place that's hidden. It's right smack in the middle so it really takes away. Mohawk should improve their quality control and those pieces of wood should not have been in the box. Moreover, these floors are stained and pre-finished before they're installed and it looks to me like it's such a sturdy finish that one couldn't possibly re-stain the piece that has the black. I don't know if there's anything that could be done about it and the installer said that they couldn't do anything without removing and doing a big part of the job over. So I said we'll have to live with it.
Hello Ron, I'm Laura and I work with Mohawk Flooring - I wanted to apologize for your experience with your hardwood flooring and thank you for sharing your feedback. I'll be sending your comments to our Consumer Affairs department - I'm very sorry again to hear about your experience. Take care --Laura
Reviewed Jan. 27, 2017
I went through Martin’s Flooring and they suggested the Mohawk carpets. The pricing was fine compared to what I got and it was a very good deal. I've used Mohawk Flooring a second time and I'm very pleased with them. The carpet they installed was nice looking and the finished product was exactly what I was looking for. I recommend them.
Reviewed Jan. 26, 2017
I put in some brand new Masland Carpet three years ago and I was having trouble. I’ve got two little kitty cats and it was showing too many footprints. I was vacuuming and raking every single day and I couldn't stand it, so I decided to take it out and put in something that’s lower pile. I liked the Karastan rug from Mohawk and I had it installed in two different steps. The first time, we installed the great room and the dining room since I wanted to see how I liked it and whether it showed footsteps. Then we installed the bedroom, master bedroom and closet. However, we’re having trouble because we have a seam in the bedroom that’s really showing. It’s got a six-inch stripe down the middle of the floor and we’re not happy with it. But they did a fantastic job in the dining room as well as the great room which is really large and has lots of light. It’s beautiful carpeting and I love it.
Reviewed Jan. 24, 2017
We have a new house that Mohawk carpet was installed in. Our carpet ripped in the middle of our living room. I hired a company to fix it. They patched in a brand new piece that we had leftover from when the house was built, was only 2 yrs old at the time. They told me that the carpet was defective and separating from the backing. Now the new piece is separating too and has only been on the floor for about 4 months. Now I have a 1 X3 hole in the middle of my living room. I have now called the company, Creative Touch Interiors, since November and was told someone would come out to assess the problem. Not 1 person has come out or called me back to this day. The seams are also all coming up and they are unable to stretch and repair our carpet anymore. We now need new carpet in our house that is 3 years old bit would be nice if someone could at least call us back.
Dear Josie, I'm Laura with Mohawk Flooring, and I'm really sorry to hear about your experience with your carpet. There is a claim on file for you - the claim analyst has been requesting cleaning receipts from your dealer in order to proceed with the claim. I understand you have only been in the house a short while, but if you have a cleaning receipt that you could give your dealer, they'll send it in to Mohawk. Having the carpet cleaned before an inspection is basically the standard process. I'm very sorry again for your experience! Take care - Laura
Reviewed Jan. 23, 2017
After saving for 6 years we were finally able have hardwoods installed downstairs. Unfortunately, it was Mohawk engineered hardwood flooring. The flooring was almost immediately a letdown. Within the first year we checking, which are small cracks within the hard slats themselves and they appeared almost everywhere. The flooring was installed Fall of 2013. By the spring of 2014 we had already called our flooring person back curious of the issue. At this point in some areas the 15-20 year protective coating was already coming up.
Here we are three years later and most rooms need to me sanded and refinished. Could not be any more disappointed in a product. When people save thousands to have flooring installed and Mohawk doesn't stand by their product that's a problem. They had their person come out and take a look but were not at all willing to repair anything. Full of excuses.
Hello Heather, I'm Laura with Mohawk - I'm really sorry to hear about your experience with your flooring! It sounds like you're describing an inspection taking place, but I haven't be able to find a claim - would you like to share what name and contact info the claim would have been filed under? A claim that is declined based on an inspection can be reopened if you'd like to hire a different inspector to come assess your floor - I apologize again for your experience, Heather! Take care-- Laura
Reviewed Jan. 20, 2017
A little less than a year ago my wife and I used our savings to replace the carpet in most of our home. We purchased Smartstrand Silk carpet as it was incredibly soft even though it was definitely on the higher end of the available price point. Within 5 weeks of the carpet being installed we started noticing weird pattern lines in the carpeted walkway behind our sofa that looked like a decade old matted down carpet. We are a shoes off, socks on family so dirt and oil should not have been an issue at all. We called our flooring dealer who had a carpet inspector come in and take a look at it. It turns out this is called cornrowing and the manufacturers do not see it as a defect. We've tried vacuuming at all directions, raking it and having it cleaned and there doesn't seem to be any way to correct the issue and apparently there isn't anything Mohawk will do about it.
Over the past few months pretty much all the trafficked areas have noticeable cornrowing. The hallways, doorways etc. all look like the carpet was installed ages ago and never vacuumed. The carpet looks great when new and feels wonderful but I wouldn't recommend it if you plan to actually walk on it. The included picture was taken 4 months after installation.
Dear Ryan, I'm Laura from Mohawk, and I'm very sorry to hear about your experience with your carpet. Thank you for providing feedback; I'll be sharing it with our Consumer Affairs department. I'm sure you've been notified of this, but whenever we decline a claim based on an inspection, you have the option of contracting another inspector to review your flooring and provide a second opinion. They'll give you their report, which you can send to us at consumer@mohawkind.com, or you can give the report to your flooring dealer and ask them to send it in to Mohawk. We're happy to review another inspector's opinion. You just want to make sure the inspector is a certified professional - both the NICFI and the IICRC websites have search tools to locate certified inspectors in your region: http://www.nicfi.org/Search.aspx or http://www.iicrc.org/locate-a-certified-professional/#north-america I apologize again for your experience, Ryan. Take care -- Laura
Reviewed Jan. 20, 2017
I did my project in two different phases and used Mohawk carpet. I'm glad that Mohawk Flooring keeps certain products around because we were able to order the same thing a couple years later. That's nice. The carpet was installed in all the bedrooms, a hallway and front family room of my home. The cost and quality came to the top and I liked the brand reliability, the excellent color and the durability for the price with the level of comfort that it gives. It's a good carpet and I'm happy with it.
Dear Kevin, I'm Laura from Mohawk Flooring, and I want to thank you for sharing your feedback on your carpet! It is wonderful to hear that you've been pleased with your carpet and ordered it again years later for more areas of your home. We really appreciate that you chose Mohawk and that you took the time to share your experience. Take care - Laura
Reviewed Jan. 19, 2017
We bought Mohawk carpet from Weaver Carpet because of the color and what it felt like. My favorite feature is its design and the style because we had red carpeting before and it was disgusting, but our carpet now has a speckle-y color and it doesn't show much dirt, especially with pets. It's a good carpet and feels comfortable on our feet.
Reviewed Jan. 15, 2017
I got our entire house installed with carpet from Mohawk Flooring because of the salesman's recommendation. His personality stood out and he was someone with a personal guarantee from his experience with the carpet in his house. I like the color and texture of my carpet and it's been a good experience with Mohawk Flooring.
Reviewed Jan. 9, 2017
We bought Karastan wool carpet from Mohawk Flooring. It was installed in the bedrooms of our home. I looked at other brands prior to purchasing Mohawk Flooring, and the cost and quality of their products were better. Also, I decided to buy a Mohawk product due to the color. However, I'm not very happy with it because the color that got installed is not the color of the sample. I worked a lot with the rep who tried to make it right. It was shipped in two weeks later. The carpet's in, but it doesn't match the sample.
Dear Judy, I'm Laura with Mohawk, and I'm sorry to hear about your experience with your carpet. I'm very glad your sales rep at the retailer has been working with you to address your concerns, and the store will reach out to Karastan on your behalf if needed. Thank you for sharing your experience, and we hope your concerns are resolved quickly, Judy! Take care -- Laura
Reviewed Jan. 6, 2017
We got the walnut floor tile from Mohawk Flooring. I like the style and size of what we purchased, which in fact, were the reasons we went with Mohawk. It was installed in the entire downstairs floors, the hallway through into the kitchen in our home. It's only been done a few weeks, but I'm very happy so far. We're very satisfied with the product. It's very stylish and extremely suitable for our family needs.
Reviewed Dec. 31, 2016
We were looking for something very dense, thick and soft, and we liked the thickness of what we got. However, Mohawk said that that particular style was going to be discontinued. If they could bring that back, we'd probably purchase more for the rest of our house. We love our flooring from Mohawk and we're happy we bought it.
Reviewed Dec. 29, 2016
We bought the Mohawk Torinetta Antique Charcoal tiles from Floorscapes and it was great. I like the design and the color of it, and I had already purchased it once before for my room. I wanted to match up this other room with the same stuff so I went back to that, but I also looked to things in between and I was very pleased with it. I knew about the product when I went and bought this last purchase, but when I went to Mohawk's dealer here in Albuquerque Floorscapes, they helped me move into the right direction. It was a very enjoyable experience all the way around.
Reviewed Dec. 24, 2016
We purchased Mohawk Flooring's Smartstrand. We got a plush one for our bedroom and a patterned one for our office level, and we are happy with both of them. We always get compliments when people come. They love it! We have already told many people about it. I also have comfort and peace of mind that when the grandchildren or I spill stuff, the carpet is pretty salvageable, which is nice.
Dear Donita, I'm Laura from Mohawk - thank you so much for sharing your experience with us about your SmartStrand carpet! We are so glad to hear that you're happy with the carpet and get peace of mind knowing that it's so easy to keep stain free. We hope you are loving the compliments from visitors too! Thank you again Donita, and take care-- Laura
Reviewed Dec. 23, 2016
I went to the Ogden's carpet place and they had the Mohawk laminate flooring. We looked at quite a few other ones but I liked Mohawk's color and design. They were a little bit more expensive but I liked that they were wider planks and they had the wood-grain. They also had the padding attached so it was perfect. My new flooring is really pretty and I love it. I have no complaints.
Reviewed Dec. 22, 2016
My wife and I just built our house and had Mohawk hardwood floors installed throughout the first floor of our home. I must say that being dissatisfied is an understatement. When the floors were first put in we loved them, however after six months, not so much. You can see footprints, show marks whenever you walk on them. The durability is far from what we expected. I understand having two dogs will put scratches on them but not to the extent that we see on a daily basis. We take care of our floors and follow the cleaning recommendations, and by using Mohawk floor cleaner exclusively. The neighborhood we live in is built by Lennar Homes. The negativity with these floors are a huge problem with new homeowners, so much that Lennar does not offer this type of flooring in the new homes. Unfortunately we are stuck with what we have in a 6 month old home, which is far from desirable.
Dear Todd, I'm Laura from Mohawk, and I'm really sorry to hear about your experience with your flooring. Have you had a chance to discuss your concerns with your builder? If your builder is not responsive, please feel free to contact our Consumer Affairs department here: http://www.mohawkflooring.com/consumer-affairs/ I'm really sorry again for your experience, Todd! Take care-- Laura
Mohawk Flooring Company Information
- Company Name:
- Mohawk Flooring
- Website:
- www.mohawkflooring.com
