Hi Patrice, I'm Laura from Mohawk Flooring. I'm so glad to hear that your hardwood flooring is meeting all your expectations. Thank you for letting us know as well that you had a great experience with the retailer who sold you the flooring and with the installers. We really appreciate your feedback on the product and your experience! Thank you again, and take care - Laura
Original review: Oct. 20, 2016
I live in a complex and I wanted some hardwood put down. The people from Mohawk Flooring who I bought it from as well as the people who installed it were nice. Everything's met my expectations very well and it was a very positive experience.
Mohawk had the style and color I was looking for. I got carpet installed and also the laminate flooring which looks like wood for the bedroom. It's awesome and went above my expectations. The reason I love the product is because it's easy to clean. There are no lines going on. It's in my kids' bedroom wherein they always have a snack or juice and if these things fall on the floor, they're easy to wipe up. We had one spill and the water stayed there overnight but the next morning, I was able to wipe it up. I was afraid it was gonna stain but that didn't happen. I recommend Mohawk Flooring to anybody.
Had carpet installed March 2015. Within six months traffic patterns were showing in the carpet. Had carpet professional cleaned but it didn't help. I then had the carpet inspected by Mohawk and they said there was nothing wrong with it and the warranty would not cover the wear. It looks terrible. I spent a lot of time picking the right carpet at Manasota Flooring. The salesperson knew where I was installing the carpet and I even told her that I didn't want it to show wear so I was willing to pay more for a better carpet with a good warranty. It is only my husband and I in the house with a very small dog. We vacuum weekly and take our shoes off in the house. I will never buy Mohawk carpet or shop at Manasota Flooring again. Their warranty means nothing. They even added an incorrect date in the report and said I "noticed the problem 2-16".
We had laminates installed by Mohawk Flooring in the bedrooms at home. However, it doesn't quite look the same as what we expected. It looks a bit different from the way it looked out before it was installed. Its cost and quality is also comparable with other products.
I went and looked around and found something cheaper than Mohawk Flooring but I didn't get a chance to cancel it in time to get a cheaper carpet. I had them install the carpet in a rental unit. It all worked well but I could have saved $400.
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A few years ago, we paid the extra money to have SmartStrand put in thinking it would be a long term investment and hold up. Now, just 3 or 4 years later we are having to replace it because it cleaned out pet urine, but still stinks and apparently the warranty doesn't cover a bad odor, just stains. If you are ok with stinky carpet that looks clean, then I would recommend it.
We compared Mohawk Flooring with other brands and Mohawk was less expensive as they were having a sale at that time. It was a little bit thicker in terms of wood material too and it wasn't flimsy. We had the wood flooring installed in a rental and it appeared to be fine. The experience was a B+.
The builder installed Mohawk engineered hardwood flooring in my new home build, and the flooring had numerous marks consisting of 6 parallel bars in the approximate shape of an oval. They appear like a pressure foot used in the gluing process of the flooring. When the builder was asked about this, they claimed the Mohawk representative said this was intended to give a "hand planed" appearance. As an amateur woodworker, I know the is complete BS, since a hand plane give a very smooth finish sometime even better than sanding. This defect should have been caught by quality control, which indicates this could be a widespread issue and this flooring should be avoided.
Mohawk Flooring's products looked a bit better compared to those from other brands. I also liked their prices, so I purchased a carpet from them this year. So far, it's been okay and we're satisfied with it.
Insufficient response received
Hi Mary Catherine, I'm Laura from Mohawk - first of all, I'm very sorry to hear about your experience with your carpet. You note that your retailer has filed a claim, so I'll ask our Consumer Affairs team to follow up on its status. Any information will then be provided to your retailer, as they are to work with Mohawk on your behalf. I'm very sorry again for your experience, Mary Catherine. Take care - Laura
Original review: Sept. 30, 2016
We had Mohawk carpet installed 4 weeks ago. It is making my 10 year old asthmatic child sick. It is making me sick, and I have an autoimmune disease. My eyes are red all the time, nearly swollen shut, I can barely swallow, and experience wheezing at times. No one can come into our home for longer than 10 minutes or they start experiencing red, itchy eyes, sore throats and respiratory problems. The carpet installers say they are used to these types of fumes and that's the reason they can stay in the room longer than we can. My son and I are sleeping in the carpet-free living room and have been for 3 weeks. He has a bed - I'm on the couch. We have had 3 different carpet companies come in and tell us that this surpasses just a new carpet smell and they've haven't seen anything like it since the laws on chemical use got so strict.
The retailer, who seems to actually care that something they sold is making someone sick, paid for a very thorough hot water extraction and we only got 2-3 hours of relief. Our windows are wide open with box fans directing the air out and our AC is set at 65 and running 24/7 to act as a dehumidifier to control the smell. I hope I can afford my electric bill, because the minute we stop that, the overwhelming smell returns. We have ionizer fans running, purchased $150 worth of air purifying plants, air purifiers, dehumidifiers, and even Himalayan salt lamps in desperation. Anything to help us breathe in our own home that we can barely live in. My son is doing his homework at coffee shops so he can concentrate without a pounding headache.
Have we heard back from Mohawk? Nope. Not once. Has the retailer heard from Mohawk since filing the claim? Nope. Not once. The claims agent is always conveniently "away from her desk." Mohawk won't respond to kindness, desperation, or even threats of legal action. They simply do not care. We're having to result to consulting with attorneys and are now having to remove the carpet and go without flooring for who knows how long?
This goes way beyond a warranty issue. How anyone that works at this company can meet their eyes in the mirror at night knowing that they have done this to a child, to someone's life, is completely beyond me. Mohawk is the epitome of greed, careless use of dangerous chemicals and apparently a heartless corporation that simply refuses to help someone that is asking for nothing but for the carpet to removed and replaced. DISGUSTING.
We were happy with the floor store of Mohawk Flooring. We liked the color of the carpet so we bought it and had it installed in the whole house. However, there is one particular place where two pieces of carpet come together that I don't think was done very well. It's in our living room and about an eighth of a piece. You can see the line and it seems like it shouldn't be there for the price we paid.
Mohawk Flooring was a little pricier than other brands, but we couldn't find anything exactly like the tile we were looking for, so we went with them. There was one point where the installers brought up that the tiles aren't completely flat and that we needed to install them with an offset of one-third. They said it needed to be even less like an offset of one quarter, which didn't look quite right, but they said they needed to do that in order to make them line up properly with the grouting. We got compromised and that was a bit of a disappointment, but nonetheless, our expectations were met.
I had Mohawk install flooring in my shower. I liked the color and design of the 6x24 wood plank tile. I shopped around and saw this product and really liked the whole wood stain. It's a good product in terms of price and quality.
Hi Jackie, I'm Laura from Mohawk - I'm very sorry to hear about your experience with your tile. I'll send the info you provided over to our Consumer Affairs team so they can let you know what next steps may be available. I apologize again for your experience, Jackie. Take care-- Laura
Original review: Sept. 27, 2016
Quality control - We bought Persico Cobblestone beige from Nebraska Furniture Mart on 9/7/2016. It laid the next week by an independent installer. There were two different colors mixed in and two different sizes. Some were a quarter inch bigger. I always buy extra so there was enough to finish the floor. I planned on returning those. After I cleaned haze off I noticed a considerable difference in flooring color. There were like two different batches mixed together. I watched them bring me the tile off the floor on a cellophaned pallet. They cut and gave me 18 boxes. NFM offered me a paltry $200 for my troubles. This is my forever kitchen. We are spending 20,000. They want to give me $200 to live with this? Just slap me in the face! The first image you can't see it. So don't blame installer.
We chose Mohawk's carpet because of the reviews that we read about it and particularly because of the low-emitting VOCs that we heard about the carpet. It's not emitting any smells, so we're happy with it overall. We're very pleased and we would use them again.
Mohawk can definitely be recommended to other people. We bought from them a laminate flooring and had an installer get it down here. It was installed in the office, living room and hallway. My wife seems to like the color of the flooring and the fact that it does have some texture type of thing on it.
Hi Deann, I'm Laura from Mohawk. Thank you so much for providing feedback on your hardwood floors. I'm glad Mohawk hardwoods fit your family's needs as well as your budget and timeframe. Thank you again for letting us know about your experience with your flooring Deann. Take care - Laura
Original review: Sept. 22, 2016
We had ripped up carpet and needed to replace it with hardwood flooring that we wanted. We needed to move in to our residence and get it done quick, so we wanted something that was reasonably priced and in stock. We purchased Mohawk's wood flooring as it was in stock and we could get it quickly. It's installed in the master bedroom, our kids' rooms, and the hallway and we're satisfied with the product.
I had carpet installed in our bedrooms, hallway, and stairs. We looked at other options, and it came down to cost and quality which is why we went to Mohawk Flooring. I like that the carpet has low profile for high traffic. It seems great and it's holding up just fine.
Hello Raymond, I'm Laura from Mohawk. Thank you for letting us know that you're enjoying your hardwood floors! It's wonderful to hear that both the quality and appearance of the hardwoods are working well in your home. I'm glad the North American manufacturing was key benefit for you as well. Thank you again for your feedback, Raymond, and take care- Laura
Original review: Sept. 18, 2016
We purchased hardwood flooring for the family room and kitchen, and the quality is very good. The general appearance and finish were impressive. One thing I did like about Mohawk was the fact that it's a US or Canadian-made product.
My experience with Mohawk with the floor store who did the installation, sold us, and did all the scheduling has been fabulous. We wanted to see their best line and they showed it to us. Their carpet is so soft and we absolutely love it.
I liked the look and the price of the products sold by Mohawk. The cost and quality compared fairly with other brands. The experience was great and easy.
Hello Gerald, I'm Laura with Mohawk. First, I'm so sorry to hear of your concern with the installer, and I hope that it has come to a resolution. It's wonderful to hear that you like the carpet, and that you're planning on putting it in more rooms. I'm glad Mohawk carpet has provided the high quality you want for your home! Thank you for letting us know about your experience, Gerald. Take care- Laura
Original review: Sept. 15, 2016
I wasn't thrilled with the installer but the carpet is a very good product. We like its quality, color, and design. It has held up nicely. It’s nice to have new carpeting in the house. It was a little bit more expensive compared to other brands, but the quality was much different. We're going to end up using the same carpeting in the bedrooms.
Mohawk Flooring installed carpet in our living room and dining room. The quality, the depth of the pile, and the coloring were the reasons I went with them. However, the coloring turned out a little different than I thought it was going to be when it was laid on the floor. The carpet has been fairly easy to clean and it doesn’t get matted down when you walk on it.
Dear Cynthia, I'm Laura with Mohawk Flooring. I'm so sorry to hear about your experience with your carpet. I know from your review that you've already worked with your retailer and Mohawk - I just wanted to apologize and let you know I'm giving your review to our Consumer Affairs department. I'm very sorry again for your experience. Take care- Laura
Original review: Sept. 13, 2016
We have had Mohawk Frise carpet in our living room and upstairs for about 5 years. We purchased it from The Home Depot and were relatively happy with it. When we were looking for carpet, the person that helped us was aware we had dogs and while it wasn't a high traffic area, the dogs were in the living room. Late in the Spring of 2016, my husband was vacuuming and noticed that one of the seams has separated. It was almost the whole seam, the width of the room. Upon further investigation, he noticed a few other spots with the same issue.
He phoned The Home Depot, who sent an inspector out. The inspector told my husband he would report the seams had separated and most likely, they would send an installer out to glue the seams. When the installer came out, I was home and he advised that in the two spots I showed him, the seams had not separated, but the backing had come off the carpet. Therefore there was nothing to glue. We looked at other areas of the carpet, including the upstairs hallway, which has little to no traffic. The carpet is lifting off the backing, throughout where it was installed. He told me it was defective. We have been around three times on this, twice with The Home Depot and once I dealt directly with Mohawk. We are being told that because we didn't have the carpet cleaned every 18 months, the warranty is null and void. Therefore, neither Mohawk or The Home Depot will do anything to correct this issue.
Here is my issue, two very large corporations - 2015 Mohawk earnings: Excluding restructuring and acquisition charges, net earnings were $222 million. The Home Depot 2015 earnings, stated by Carol Tome: For the year, our sales increased 6.4% to $88.5 billion and total Company comp sales were positive 5.6%. Comps for U.S. stores were positive 7.1%. So this small business, my household, will take a loss of a few thousand dollars for a defective carpet that two corporations with a combined earning of 310.5 million dollars, won't help or stand by their product. I drive a Volkswagen diesel and am keeping my car, having VW fix the emissions. They made a huge error, owned it and are taking care of their customers.
I'm so sorry again for your experience, Sara. Take care- Laura
Original review: Sept. 13, 2016
I have Mohawk flooring installed by my builder in my new construction home all over the main floor. The floor moves all over the place. The builder had a Mohawk representative come out and he told me "It's all in my head" although the floor makes cracking noises all over the place. It's creating gaps between the wood, cracked in halves all over and making cracking and squeaking noises all because the wood moves. They do not stand behind their product and they try to throw the blame on the builder or installer. That same builder and installer did the entire sub and no one else has this problem which explains it's the product and not the installer. Never buy Mohawk. Now I am stuck with bad floors in a house that's less than 2 years old. What a shame.
I got vinyl flooring installed in my kitchen, dining room, and living room hall. I considered going with bamboo, but I picked vinyl because it's supposedly more durable and more waterproof. The cost was also comparable. I like the look of the floor and it seems to be performing well. I'd recommend Mohawk Flooring.
We got the laminate flooring and put it throughout the house. We liked the color and the style of the floor so we went with Mohawk although it was a little bit pricier. We like the quality and the texture of the product but we know we have to take extra precaution with our floor because it bubbles and warps easily. Other people who have laminate flooring throughout their house don’t have as many problems as we do. We had this type of flooring before and continued with it because we didn’t want to rip out whatever we had. It’s not as convenient as it would be if we had gone with any other choices of flooring, but we're okay with it.
Hi Nicole, I'm Laura with Mohawk Flooring. I'm so sorry for your experience with your carpet. I'll send your review to our Consumer Affairs team and ask them to look up your previous claim--then they can advise any next steps that may be available. I'm very sorry again for your experience. Take care Nicole-- Laura
Original review: Sept. 10, 2016
Had Mohawk Flooring installed in basement and loops started to pop up within 2 weeks of installation. Continued to fall apart throughout basement. This is a pet free home. This is a low traffic area & is walked on with socks or bare feet only. This issue did NOT occur along seams. Nothing was "dragged or snagged" along carpet. The carpet is coming up from backing and has continued to unravel throughout basement 2 years later. Made claim with store and Mohawk within 6 months of install & refused to remedy situation. Store recommended cutting loose loops, which we chose not to do. HORRIBLE COMPANY & THEY DO NOT STAND BY THEIR PRODUCT.
Hi David, I'm Laura from Mohawk. It's great to hear that you and your family are loving your carpet! I'm really glad you took advantage of the carpet's green benefits in making your selection - with the added bonus that it looks good in your home, too. Thank you for sharing your feedback, David! Take care - Laura
Original review: Sept. 9, 2016
We Googled around for some good carpet, and settled on Mohawk Flooring before we went shopping. We love the carpet that they installed in our bedroom, and our stairs. It worked out really good. We wanted to have less chemical smell, and we liked how it appeared to be a green carpet because we have a young daughter. Also, the color matches with our color scheme.
I'm so sorry again, Melinda. Take care-- Laura
Original review: Sept. 8, 2016
6/10/16 We ordered Karastan King's Rd. Carpet Mart. Received a lower grade "substitute" which is not what we ordered. Took two months to get our deposit back. The mill did not have the carpet we ordered. On 8/22/16 we ordered Mohawk's Homeland Select 1D40 from a different carpet store (JH Myers). Less than a week later, 1D38 a lower grade carpet was delivered. Myers confirmed it was the wrong carpet and said that they put in a reorder for the correct carpet ordered. We went today to view the reorder and the same lower grade carpet we saw two weeks ago was presented to us. This make two times that Mohawk/Karastan pulled a "bait and switch" on us and tried to deliver a lower grade than we purchased. We are done with Mohawk.
Joseph TruiniHome Improvement Contributing Editor
Joseph Truini is a home improvement expert who writes extensively about do-it-yourself home remodeling and repair, woodworking projects and tools and techniques. His work has appeared in several national magazines, including This Old House, Popular Mechanics, Country Living, Woman’s Day, and Today’s Homeowner.
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Mohawk Flooring unfurled its first carpet in 1878 and uses product innovation and design to shape its assembly practices. As the world’s largest flooring company, Mohawk offers products in over 30 different categories. Its family of brands include Pergo, Karastan, Daltile, American Olean, Quick-Step, Marazzi and Century Flooring.
- Retail partners: Mohawk Flooring makes its products available in retail stores across the country. It does not allow customers to buy directly from the factory, so a retail partner can ensure customers select the right fit and product.
- Environmental awareness: Mohawk Flooring emphasizes using recycled and renewable resources in its products.
- Products: The company manufacturers quality carpet, area rugs, hardwood, tile, laminate, and resilient vinyl.
- Family friendly: Mohawk Flooring carpets are unusually resistant to the stains, dirt and wear and tear that come from kids and pets. Many of the options have stain and soil protection permanently built in.
- Warranties: Lifetime stain warranties are offered on many carpets.
- Best for Mohawk Flooring carpets are tailored toward people with pets and kids, luxury shoppers. Green shoppers can find products made with recycled and renewable resources.
Mohawk Flooring Company Profile