Mohawk Flooring Reviews

I try to be positive on all my reviews but the lack of quality from Mohawk Industries and no support of their product cannot be ignored. Based on our experience, I would strongly caution anyone considering purchasing flooring from Mohawk Industries. We invested nearly $30,000 into Mohawk Engineered Hardwood TechWood flooring during a major remodel because we believed we were buying a premium product backed by a reputable company. Instead, the flooring began deteriorating and splintering within months after installed turning what should have been one of the most beautiful features of our home into an ongoing nightmare.

I do not recommend their laminate flooring. It features printing defects that simply ruin the look of your floor. The worst part is that they refuse to acknowledge the error, claiming instead that these are merely inherent design features. The pattern of the "stains" repeats itself, clearly demonstrating a printing defect that went undetected during quality control..

We purchased Mohawk RevWood Plus from a large chain flooring company and they installed it throughout our house. That was an $18,500 mistake. The floors look good, but we absolutely hate how they sound. They have a loud, cheap, hollow, "tippy tappy" sound when we walk on them. When our dogs walk on them, the click clack sound is ridiculously loud and drives us crazy. We are now looking at having our brand new floors ripped up and figuring out an alternative. If we had known how bad they would sound, we would never have selected this product. The people at Mohawk say take it up with the retail installer. The retail installer says they are fine. We hate the new floors.

Do not buy without reading the small print!!!! I purchased Mohawk carpet and installation from Lowe's and it started to wrinkle to the point where it was dangerous to walk across the floor. When I tried to get warranty support from Lowe's they pointed to the following small print "in order to start a Manufacture claim with Mohawk, you will need to have receipts/invoices from the Professional Cleaners starting from Installation date every 18 months." Who does that!!! Avoid Lowe's and Mohawk carpets. I just purchased flooring for a whole house from another vendor to avoid Lowe's and Mohawk.

The laminate is 6 months old and seams to be wearing well, the problem we have is the off gassing. It was installed in September of 2025, by October we had to close the windows because of the decreasing temperature, that was when the problems started, my wife started getting ill. She had no energy, felt lethargic and had a hard time getting things done. We opened doors on both sides of the house for 15 to 20 minutes 2 to 3 times a day all winter to air out. This helped a bit, it's now mid February and the flooring has not finished off gassing because we still have to open the doors twice a day to air out and still my wife is having trouble with her energy, a problem she didn't have before the laminate was put down.

Purchased via upgrade on a new build costed approximately $9,000. These floors are advertised and warrantied to be "pet proof" and "waterproof." The flooring in my kitchen is bowing/lifting at the seams from liquid spills and other areas from my dog having an accident. These floors have been nothing but a nightmare. I have developed an OCD like habit of having to wipe up any drops or spills immediately to prevent the panels from being further ruined. I have an ongoing claim that has yet to be addressed since December 2024. They forced me to go through my builder to get a manufacturer's warranty claim submitted. Nothing but an absolute nightmare. I am still waiting for them to respond after my builder sent a inspection service out... Do not buy any of their products, do your research and look elsewhere for a quality floor and a company that stands behind their products.

Purchased Mohawk, carpet with a felt backing as recommended. The carpet is in an adult bedroom with 2 adults who work full-time 5 days a week. This area is definitely not a high traffic area carpet has worn and pilling. Mohawk denied claim due to not having it cleaned more than once. The professional cleaner He commented that the carpet was not even dirty. And that's true, cleaning it would not rectify the wearing issues. So disappointed as it took them over 10 months to get back to me only to tell me that claim has been denied. So frustrating. Apparently their claims department is extremely busy due to the poor quality of product the products they sell.

Absolutely Horrible Experience with Mohawk Carpets and National Design Mart. I cannot express enough how incredibly disappointed and frustrated I am with both Mohawk Carpet and National Design Mart. We had Mohawk carpet installed in our home just over a year ago, and from the moment we started walking on it, it made an absurd "crinkle" noise—like plastic crinkling up under your feet. The noise has gotten progressively worse over time, now affecting every single room in the house, from the main level to the upstairs, even the stairs themselves. This started about 8 months after installation, and the situation has only deteriorated since then.

We purchased about 51 yds of the Mohawk Truse carpet in early February 2025 from a Big Box Store. We recarpeted the entire house (3 floors) and selected this carpet to use in our Living Room and Dining Room, which is on the main floor and gets very little foot traffic. The Truse was the most expensive carpet we bought knowing it will be in our "nicer rooms" and had a very nice look to it. We also chose it because it was advertised as "pet friendly" with LifeProof & PetProof Technology. Well, within 1 month after install, we noticed that the rug had 20+ snags in the walkway from the kitchen to the dining room. Obviously the snags are caused by our dog, so we feel the term "PetProof" is misleading. Our dog's nails are trimmed weekly and are maintained at a normal length.

I had a contractor install the floors. The material was supplied by an authorized dealer. It’s a new build and by the time we moved in, a plank was already peeling. The plank was replaced and I thought it would be the end of our problems. Within months, multiple planks started peeling and I contacted the contractor. Unfortunately I had not made the direct purchase and so do not have a receipt to upload. Mohawk send an independent inspector and that was the end of it. Haven’t heard anything after that and it’s been few months now. Engineered hardwood is supposed to last a long time and mine didn’t last even months. It has also ruined my whole experience of living in a custom built home.