Mohawk Flooring Reviews

They sent out an inspector to look at the carpet and take pictures. Now two month later, they informed Lowe’s where I purchased the carpet, that they denied the claim. This is unacceptable. There are only two retired people in my house and no pets and my carpet won't come clean. Would never buy Mohawk Carpet again. Poor Company that won't stand up to their warranty. I am very unhappy with both the carpet and Mohawk. The story is not going to end here.

I bought Alexander Smith Softique short pile carpet for my house from a reputable carpet store. Little did I know that my existing vacuum cleaner (a Eureka canister) nor a new vacuum (Shark Navigator Upright) I bought would work on this carpet. The vacuum just doesn't move on this soft carpet - you nearly break your arm trying to push it. So I called the dealer who was not aware of this issue and asked that Mohawk send a rep to my home. He contacted Mohawk & they refused to send a rep to my home. Mohawk just said that I needed to buy a new vacuum from their approved list. So, my carpet dealer created 4' square carpet boards & worked with the vacuum store to test numerous vacuums on it. Even the Mohawk recommended vacuums were very hard to use on this carpet.

Finally, after two months of working with the carpet dealer, we found that the SEBO canister K3 works very well on this carpet. It has an adjustable power brush height (which needs to be at the highest setting) and an adjustable suction setting.

My carpet dealer now has a sign next to this Mohawk carpet warning customers that their existing vacuum may not work on it. I think it is ridiculous that Mohawk produces a carpet that normal vacuums cannot clean. Even their "recommended" vacuums don't work. After seeing the other reviews on Mohawk carpet and vacuum problems, I regret having purchased this carpet. Fortunately, my carpet dealer worked with me to resolve the issue.

Removing the pinkish/white carpet revealed the pad to have turned a dark shade on top. It also had pink flakes of color in the texture of the pad. The pad next to the floor was just like new - no dark shade! The pad has caused The Mohawk Flamboyant Sugar/White Carpet to turn pinkish in color. I have this all over the great room, upstairs staircase, balcony, loft room and two bedrooms. Rite Rug called today and chose to pick up a sample of the carpet and padding to send to the Mohawk Carpet Manufacturer to be analyzed. I would be very careful of purchasing Mohawk Carpet.

We had it cleaned by Mohawk's recommended cleaning company with no change in the dirty looking traffic patterns. The carpet cleaning company thought it looked older and more worn than an 11-year-old carpet he had just cleaned. We spent over $5,000 for a carpet that looks old and worn out after 1 year. Only 2 people live in our house and we have no pets. The 25-year warranty is useless.

When he came out, he said that it looked fine to him. I told him that I had taken pictures and sent them to my uncle, who used to own a flooring business for 50 years, and that when he saw it, he told me that it was bad dye and it should have been replaced immediately. The owner told me he would get in touch with the representative and see what he could do. That has been about three months ago and nothing has been done yet.

I paid a lot for this carpet and all I want is for it to be replaced. On top of everything else, it is now starting to ripple as if it needs to be stretched. It looks worse than the carpet in my bedroom, which is almost 20 years old. If I don't get something done soon, I am just going to take them to court and let it be handled that way.

My parents reported this to MDR rep and he stated some pilling was expected and to let him know if it continued. I went to Georgia in Feb. 2013 and found that the carpet was still pilling greatly and looked horrible in spite of it being vacuumed 2 times a week by a lady that comes in to assist my mother with bath/dressing, as she is not able to do on her own. On Feb. 20, 2013, David from MDR came back out and agreed that it should have stopped by this time and took a sample of the carpet and on behalf of my parents submitted a claim with Mohawk Industries in Feb.

On March 11, 2013, Mohawk Industries submitted a letter from Debbie ** stating that since it was spun yarn, it would shed and that with proper vacuuming most shedding gradually disappears within first year and they closed the claim. I contacted Mohawk on Mar. 13 and they refused to talk to me or the consumer. David, MDR spoke to them again and they agreed to test the carpet which they say they did and that it was fine. I did a 3 way call today, Apr. 8, 2013 to request someone go look at it but was not able to speak to Doyle ** who was on the other line. I do not feel confident that they will even talk to me or send someone to see for themselves.

As I stated, my parents are in their 80’s. We certainly are not looking for free carpet or the hassle of having to pack and unpack everything yet again as that is a nightmare that does require that I go to GA from VA to take care of, but the fact that Mohawk will not even speak to me or go out and see for themselves is unconscionable. The carpet looks horrible, and I sat on the floor and picked out pieces several times during my visit to no avail. No vacuum cleaner will pull the pieces up as they are attached and have to be physically pulled out by hand. I then vacuumed after picking each piece up and it doesn't even look vacuumed.

Please assist me with having some sort of justice for my parents. It is embarrassing to have people walk in and see that dirty looking, pieces of carpet debris everywhere. There is no way for me to describe how ugly it is. I am not currently there to send photos of how bad it looks. David from MDR stated that he totally agrees that he has never seen carpet do this and he works with carpet all the time. He is trying to get Mohawk to assist but they have given him a stone wall also. I checked on shedding from spun yarn and the article said that it should diminish significantly within the first 3-6 months. Theirs has not and Mohawk won't even come see for themselves. Please help. Thank you.

So I called Mohawk back again after calling Menards for the second time. The rude lady told me this time that there is a 30-day replacement warranty, but she wasn't sure Mohawk would accept the warranty. I called Menards again, talked to Joe, the asst. mgr., and he told me that I could fill out a claim ticket but he was not sure what will happen. All I know is that I can't live with this carpet in my home and why do I have to wait to return it? If there's a 30-day warranty, I should be able to take it back to the store, period! Why do we have to fill out a claim and wait on Mohawk to decide if we can return it when Menards sold it to me?!

When my grandkids play on the floor, their clothes are covered in carpet fibers. The kids call my carpet hairy. It's really awful. Mohawk would do absolutely nothing about this. In fact, after I spoke with a sales rep by phone, he said he would get right back to me. I never heard from him again. The store where I bought the carpet said they no longer carry Mohawk (I wonder why?), so they won't do anything for me except stretch it when needed. I live alone, have no animals, and my grandkids visit only a couple of times a month. It's the worst carpet I've ever had. I have a top of the line Electrolux vacuum and was never told I couldn't use it on this carpet. It worked fine on my carpet in my previous house.

Do not buy Mohawk carpet. I'll be replacing mine soon and will be very careful about buying from a different company. I'm including a photo of my vacuum cleaner showing all the fibers on it. This happens every single time I vacuum.

After 6 months, I contacted Jenny ** at The Floor Center where we bought it and told her that there is a worn-looking track coming out of our walk-in closet and also, around the front of our dresser that leads into the master bathroom. She said she would have the people who installed the carpet take a look at it but nobody ever came out. I contacted The Floor Center again and, this time, they sent a carpet inspector out who, when she showed up, did not present me with a business card and was very quick to tell me that our $1,100 Oreck vacuum cleaner was not a good vacuum cleaner. Really?

The report came back that we do not have premature wear and that Mohawk was going to do nothing about the very obvious wear area. Now, 9 months have passed and, when the results came back, I told Jenny from The Floor Center that this answer was unacceptable and, for what we paid for this carpet, I should not be seeing any wear at all. She then said that she would hire another independent carpet inspector to get a "final" answer on this worn area. Of course, he immediately went after our vacuum cleaner just like the first inspector. He also did not show an ID. For all I know, he could have been someone's grandpa! This is just plain crap. Our vacuum does a fabulous job, the carpet is the issue here. This 1-year-old carpet shows more wear than our 11-year-old carpet did.

I will never buy Mohawk carpet or do business with The Floor Center in Woodbury and Eden Prairie, Minnesota again. I feel I bought the carpet from them, not Mohawk, and they should stand behind their customer and they should battle with Mohawk. We are going to go picket their stores as soon as the weather warms up. I am also going to take out buyer beware ads in the local papers in their store's suburbs.

To think I had 2 quotes from the Big Box Stores and went with the little guy, I even paid more! I thought that they would stand behind me more than a box store, but it was not the case! This is ridiculous. I want Mohawk to replace this defective, worn, ** carpet with something that will last longer than 6 months without showing wear.

After two months, the characteristics of the carpet changed. Instead of plush and resilient, the carpet became flat. After vacuuming, every step left a footprint because there was not enough body in the stripped fibers to bounce back. In no time, the carpet looked pocked and unsightly. Further, as the carpet became further depleted, excessive variations in tufting, shearing and j-cut tifts along with off-shading became apparent. In addition, shortly after installation, dark spots began to appear in the carpet that could not be removed. Our home has only my wife and myself living in it and very few guests. All of us remove our shoes before entering our home, so these spots did not come from us. There were obviously contaminants in the bottom of the carpet when it was installed that came to the surface after installation in my home.

In August 2012, I notified my carpet supplier of the defects. He told me that Mohawk would schedule a certified carpet inspector to inspect my carpet. After one month of stonewalling, I informed my supplier I would contact the Better Business Bureau unless they stopped stonewalling me. In September, my carpet was finally inspected. My claim was denied. After telling my supplier I would exercise legal remedies if they did not replace my carpet, he said that if an independent certified carpet inspector found the carpet to be defective, Mohawk would replace the carpet and reimburse my expenses for the carpet inspector. I did retain one, and he found the carpet to be defective.

After forwarding my carpet inspector's report to my supplier and Mohawk, I continued to be stonewalled. In November, I retained a lawyer to file a lawsuit. Mohawk and my supplier continued stonewalling me until they were served lawsuit summonses. Mohawk, then, agreed to replace the carpet but gave me only two weeks to complete the replacement (during the Christmas/New Year holiday). My legal counsel contacted the parties and convinced them to refund me all my expenses instead of facing a judge. Had I not retained legal counsel and filed a lawsuit, I am convinced Mohawk would never have honored their warranty. Note: Mohawk Carpet is a huge corporation that has been in business for 100 years, yet they have no record with the Better Business Bureau. How is that possible? Draw your own conclusions.

This time, Mohawk gave them a sheet with certain model numbers I could purchase. My second vacuum purchase was a $100 Hoover Wind Tunnel because it was on the list. The nice $300 Hoover Wind Tunnel I had purchased wouldn't work. The cheaper one doesn't vacuum as well, but it is on the approved list. Apparently, if you use the wrong vacuum, you will fray the carpet. So I had to keep the cheap vacuum. Mohawk said I could use the 30-day replacement warranty and get a different carpet, but I would have to pay the $850 labor. I wanted them and the store to split it with me, but no one would help me in any way. I don't think I should have to pay the labor charges when I was not informed that I had to buy a special vacuum.

My husband didn't think the installed carpet was as thick as the samples that were supplied at purchase and we also found a frayed spot on the carpet (in a room that has only had the approved vacuum used on it). So in the middle of November, we tried to file a claim with the store and to date, Mohawk won't even accept the claim and have an inspector come out. Since the first thing I told them about was the thickness, they want a sample sent in. They are completely ignoring the imperfection. I cannot express enough how completely uncaring and devoid of any type of customer service this company is. Our store is no better in helping us.

As I write this, I really am in utter disbelief at the lack of customer service of this company. I tried to contact the district manager for Mohawk, but he got mad at the sales rep and the store for giving me his number. Buyer beware. I called my store today and they are still waiting for Mohawk to give me a complaint number. The lack of integrity is unbelievable! I had a bad experience with Mohawk back in the 90's when I purchased a black carpet pad, which seemed to leach into the carpet. I was told then that the black on my carpet was air filtration, not the pad. I swore then I would never buy Mohawk again and I did anyway. Shame on me. I have to buy carpeting for our basement stairs and rest assured it will not be Mohawk.

The manufacturer sent out an inspector, and he said it looked bad and then filed a report saying it was normal pile layover at a pivot point. All he did was look through a magnifying glass and do a pH test. Mohawk denied claim. I then spent $500 on an independent carpet inspector. His pictures showed excessively soiled carpet fibers, but he essentially blamed it on the carpet cleaners, even though he contacted them and they denied using any unapproved products. These are the same carpet cleaners that kept my previous carpets clean for 10-15 years, and they were trying to remove soil that simply won't come up. Second claim denied.

I am now stuck with ugly, stained carpet and a company that simply won't honor its warranty. They just say "No, not going to honor it. Not a manufacturing defect." I am one furious consumer, and I want everyone to know that this is not a company that is reputable and they will not honor their warranties. Just don't buy it! If I had money for a lawyer, I would most certainly sue them.

It was around March when we realized we were getting a bald spot right in the middle of our living room. All the carpet strains kept coming out. We contacted Lowe's immediately and they filed a claim with the company. The company sent out an independent inspector to look at it and write a report. The company denied our claim stating it was related to our carpet cleaner and our dog. We had a name brand carpet cleaner, Bissell, and our dog never messed with the carpet. It ended up that Lowe's paid for part of our carpet and the company ended up paying for the rest after Lowe's kept on them for a good while.

We had the new carpet installed which was the same kind of carpet. This was probably around May that it was installed. Within 1 month, we began to see our seams coming apart. So, I called the installers and they came to fix them; however, it ended up being the carpet coming apart from the bottom of the carpet, the matting I guess. So, we filed yet another claim. Once again, the company has denied our claim. Lowe's said there is nothing else they can do and that they will give us a discount off a new flooring if we wish.

I am now stuck with a ** carpet from a company that does not stand behind their warranty! My carpet looks dirty and worn only after a few months and it's all coming apart. I paid $4000 for this and it lasted less than one year! I have two kids and do not have money to replace $4000 worth of flooring after a year. This company is horrible and I wish I would have never bought their carpet! I am a mother just trying to provide a nice home for my children and companies like Mohawk don't care!! Don't buy this carpet!

We have had several houses and several carpets but never had one that failed this badly. Talking with a local carpet store, they told me that the backing on Mohawk carpets are substandard and fail frequently requiring re-stretching on pretty much an annual basis. Of course, the most logical answer is to replace it with a non-Mohawk carpet or with tile/wood flooring.

Our advice - never buy any carpet from Mohawk. A class action suit is needed considering the widespread nature of this problem. It is unbelievable that this carpet is still on the market and people are getting bilked out of their hard earned dollars. The carpet is not cheap and sold as quality carpet which it is not! Federal Consumer Affairs, where are you when it is obvious that a Federal lawsuit is appropriate that leads to full replacement of this junk carpeting?

Updated on 07/15/2015: With no help from Mohawk or the original retailer for replacing the carpet, we paid $150 for the retailer to send out couple of gents to "re-stretch" our carpet in an effort to take out the 1 1/2 to 2 inch (grew a bit) ridges from our living room and dining room carpet. The re-stretching helped some. We now only have a 1/4 to 1/2 inch ridges that look like the carpet was folded at those locations instead of rolled. We have also developed bunching at the fringes of the carpet that is quite noticeable. One of our 3 bedrooms now has a 1/2 to 3/4" ridge that has developed. Of course Mohawk won't entertain a discussion about replacement and neither will the retail store.

I have noticed numerous new complaints filed on this website concerning Mohawk carpet and it is obvious that they did not look at this website before purchasing the junk carpeting that Mohawk sells. I suspect that there are probably thousands of dissatisfied Mohawk carpeting customers yet the Federal Consumer Affairs has so far failed to investigate Mohawk and the junk they are selling the public. Mohawk needs to be shut down based on the complaints on this website alone. Word to the wise for those who are smart enough to view this complaint website before buying: If you buy Mohawk product, you will soon be here posting your complaint. NEVER purchase any product with the Mohawk brand name. NEVER!

Repeated attempts to contact Mohawk have only resulted in their saying that it is not their responsibility, it is the responsibility of the yarn maker. Well, the yarn maker said that the carpet company is to tell their suppliers not to use a beater bar on the carpet. No one at the local dealer has ever heard such a thing. In fact, if you did not use a beater bar to bring up the felted areas, the vacuum would do nothing to it. Mohawk refuses to even speak with us saying it is not their responsibility. Well, they did sell the product. It is now three years and still the same "not us" go-around. Our friends often comment when they come into our home, "what happened to your carpet?". This product and Mohawk's response is so disappointing!

Overall, I am totally dissatisfied with the company and their product. I will continue to post what happens. My experience has been equal to all the other that I have read. I am not able to make contact with anyone who will take responsibility.

We have observed our cat and it does not walk on the same spot and there is no evidence to suggest our cat does not like our carpet. We are in the process of trying to get a different inspector, but there is no one taking any responsibility. The carpet cleaning company owner recognized there is a problem, but said he did not do anything with his equipment to cause the indentations where the carpet is matted down and his verbal opinion is it is the fault of the manufacturer and the carpet is defective.

We reported the problem to the dealer and he sent out someone to inspect and photograph the affected areas. Subsequently, the dealer informed us that Mohawk claims this to be "normal wear and tear". Mohawk had the nerve to state that we "couldn't prove our absence from the house and we might have rented out our home while we are gone". In other words, we were called liars, which we find insulting. In our opinion, Mohawk is shirking a warranty issue on a carpet that--at best--has had (gentle) usage for a little over a year. From our experience we would say that the carpet that bears the Mohawk brand name is of poor quality and Mohawk is a company that will shirk their warranty responsibility by any means possible. Never will we consider their products again and we will share our experience with our many acquaintances.

A week later, I received a letter from Georgia (I am in CA) stating that my carpet is "exhibiting some appearance of change" but that it is because of "improper vacuum" and is also due to "abnormal use." This is nuts. My carpet is in a formal living room gated off from all animals and kids. No one is allowed to wear shoes in there and my vacuum is an eight year old Dyson. The inspector concluded his inspection after he found out I own a Dyson.

He immediately told me, "Oh, well your Dyson is causing this carpet to not wear well." I told him my previous carpet wore great for 10 years with the same vacuum. I never had an issue. I asked him why this carpet looks so bad after only six months. I spent a lot of money buying a good carpet and a good pad. I then looked up the entire warranty from Mohawk online. Nowhere in the warranty does it state that you cannot use a Dyson vacuum. In fact, it says you should use a quality vacuum either daily or three times a week to maintain your carpet. So, which is it Mohawk? To vacuum or not to vacuum?

The letter from Mohawk concludes, "The Wear-Dated warranty offers protections against non-restorable excessive matting, non restorable excessive crushing, and non-restorable loss of twist. At the time of the inspection, these conditions did not exist." Well, who concluded that? I can't restore it. I provided carpet samples which the inspector never sent to Georgia and they were never tested by Mohawk as promised. The inspector came out on 12/22/10 and I received a reject lett from Mohawk on 12/27/10. Mohawk sent a copy of the inspectors report and the only things he says in it is "I looked at the homeowners vacuum and its a Dyson, and I explained that the vacuum might be stripping."

I have read countless reports on this carpet. It goes by several names. All of them report the same thing. The inspector that came out even told me they will not want to replace the carpet because then it would be admitting that Mohawk has a problem with this particular brand. He said it would probably only cost them a hundred dollars to replace but they just won't do it. Well, that tells me that the whole inspection process is not "non-bias" and that it is just a bogus process that they go through to pretend they are providing their customer with some type of fake warranty.

Don't buy this carpet without knowing the facts. I also read a similar complaint online with the name Meridian II. I believe it could be the same product. Mohawk won't stand behind their carpet. So if you want it to shed, matt, unravel, and basically look like the cheapest carpet in the world, go for it. Otherwise, stay away from this shaggy messy wreck of a carpet by Mohawk.

My carpet that I have now in my house is all faded and there is no design or texture in it. It even has faded under the bed and in the closet. I have contacted Mohawk Carpet and they said that since I did not have a faded warranty they would not cover it. I have paid good money for the carpet that I have in my house and now that it is a light tan color with no textured design and with no other color in it and it looks terrible. I have had my carpet cleaned professionally only once so I know that is not the problem. I would like some satisfaction with this problem that I am having. I would like Mohawk Carpet or the Floor Store to replace my entire house with new carpet at their cost, so that I have decent looking carpet in my house or compensation of some kind. Thank You.

(1) I did not sign a fade warranty therefore my claim is absolutely null and void and the individual I visited with even said perhaps the lighting in the room indicating even lamps on at night might be part of the problem; this is not a fade problem it is a factory manufacturing problem and

(2) Since I did not have the carpet cleaned within the first 18 months the warranty is null and void. I did not realize of course I was committed to cleaning the carpet that often when we are a retired older couple and we do not have any children in and out every day in fact only on occasion due to the distance between our homes. However I did have the carpet cleaned in April 2007. I feel that Mohawk needs to step up and stand behind their product.

We purchased Mohawk carpet from NY Carpets dba Belmont Carpets Co., Inc. On 7-19-06 the carpet was installed in 3 bedrooms downstairs and 1 room upstairs along with the staircase. We paid $3500.00. Less than a week later - the carpet started to show defective discoloration in 3 of the bedrooms. Within an additional week we had approx. 80-100 flaws/defects throughout the house - including under beds, furniture, NO traffic areas on the staircase and upstairs.

We contacted NY carpets to inform them of the situation. They sent out a rep and they filed a claim with Mohawk Industries, the carpet manufacturer. 6 weeks after our carpet flaws were appearing, we finally had an inspector come out to our house to inspect the discoloration defects in the carpet. He came out on 8-29-06 at 7:00 a.m. and was in our house less than 5 minutes - looking only in 2 of the rooms in question while our children were still sleeping in their rooms with curtains drawn. I suggested to open the curtains so he can see the rest of the areas - he told me he had seen enough and would send his report to Mohawk.

A week later I received a copy of the report and it stated that there were 20-25 areas of concern and that the consumer (my family) had used an unidentified oxidizing agent that has caused these defects!

We were shocked at the results - esp. since the inspector had NOT done a thorough inspection and had only seen 20-25 our of the almost 100 areas affected and had come to this conclusion without doing any tests or even taking the time to see the overall areas that were defective.

At that time - we remembered we had remnants left by NY Carpets from the time of installation that had been rolled up and put in our garage. I inspected those pieces and found the same defective discoloration on the remnant piece of carpet! This is OBVIOUS PROOF that the defect was on the carpet prior to installation in our house. The remnant piece of carpet had NOT been touched by anyone but the installers and had been left for us to keep.

I have contacted Mohawk directly - since NY Carpets has basically passed the buck and is NOT taking any responsibility for the product purchased from them.

We sent pictures of all the affected areas to the Mohawk executives and their claims department by certified mail on 9-27-06. They asked that I send them the remnant piece of carpet so they can have lab work done to determine the cause of the defect. We sent the sample certified mail along with pictures of the remnant piece to the executives on 11-13-06. We received a letter from them on 11-29-06 saying the same thing, the defect is caused by an unidentified oxidizing agent. Yet I have not received a full lab report to prove they actually did run tests!

We are VERY disappointed in both NY Carpets and Mohawk industries for NOT standing behind their product!

The owner who sold to me, Ric at Home Floors, agrees with me there is a problem with carpet & also has tried.

I know the business, when I was well, I worked with properties & many type carpet.

Even the cheapest used did not look as bad as mine. They took out 20 yr. old carpet without a stain, & still held up. Just created dust.

I am disabled with Lyme Disease, even though Installers, asked WHY?? Was I changing since carpet looked great even underneath.
Still have in my bedroom old carpet looks & when vacuumed still pops right back up.
This is stain master 10 yr. warranty.

I call it stain grabber.

Only 1 person here, do not allow shoes in here. I hardly get out chair so ill.
Yet, I want to rip this out myself if could looks so bad.
If water has just been dropped on it color comes out. Besides with only 1 person can not even vacuum it to stand up right.
They sent out inspector, he had to mix my results up.

Because accused me of using materials, & bleach on. I am not a kid.

Dad was in dry cleaning his entire life taught me how to clean all type material.
Same when able to work, always knew what needed what on which stain.
The cheap stuff yr. later with abuse looked better than this.
It is just a bad run.

They want me to put more money in & pay for inspector.

I do not want to put 1 more dime in this carpet. I do not have an income. Have to be very careful.
Plus I would not trust their opinion now if sent to them.

My friend in carpet industry, cleaning, says this is not cleanable because color is removed & piling is deep.

I made complaints to the store right after it was installed about the stretching. The owner came back and restretched the carpet 6 weeks after he installed it. That was in Nov 2002. The carpet was stretched in 2003 and twice in 2004. Each time I made comments about why do we keep having to do this. The installed tech told us he had seem a lot of problem with this carpet. They store has sold a lot of it in our area.

In July of 2003 I insisted the owner of the carpet store contact Mohawk and have some one come and look at the carpet. It took him months before anyone contacted us. When the claims analyst finally came he spent very little time and did not take a sample.

The carpet looks good in the areas under furniture, but in the normal walk areas it looks beaten down, matted and there's not lift at all to the carpet. The carpet is so stretched there are rolls around baseboards, in front of the fireplace, around pieces of furniture that sit directly on the carpet.

After contacting the store where I purchased it from, they contacted the Mohawk representative to come and inspect the carpet. For a number of weeks, the representative did not return their calls. Finally he came out and inspected the carpet and Mohawk informed me that these were natural occurrances and were not manufacturers defects. Mohawk had an independent floor inspector come to my home and he determined that all of the things I saw in the carpet were not manufacturers defects.

When I began to insist that something was wrong with the carpet she stated that it was a beautiful high quality piece of carpet and that she could not understand the problem even though she had seen the carpet. Her assessment was that because it is a plush carpet it would give the appearance of having light and dark spots.

When my husband and I insisted that some action be taken, the designer said she would contact the factory representative but that we should go ahead and have the carpet steam cleaned. We refused to do this asserting that a six month old carpet should not need to be cleaned.

Finally, Mohawk Carpet sent an inspector. The inspector walked into our home and began shaking his head and demonstrated for me what the problem is. His report states: "...the lay of the carpet has randomly changed direction. These areas where the nap has changed also changes the light reflection making the areas appear both shinier and darker as if the carpet is wet. The inspector concluded that ...the phenomenon related to the consumer's carpet is called pooling, watermarking or shading. Shading usually occurs sometime after a carpet is installed, and if replaced, many times will recur if the same product is reinstalled. It is not known what actually causes shading, nor is any know correction iof the problem available that will eliminate the shading without recurrence. Shading is something that for inexplicable reasons, just happens, and in my opinion is not related to, or caused by either the manufacturer, retailer, installer or the consumer."

I cannot believe that this is considered an acceptable explaination. It sounds as though our carpet exists in some mysterious domain outside the normal laws of physics. The bottom line is that whatever the explanation we have a carpet that appears dirty and packed down. When you buy a new carpet, it would seem to me, that you should reasonably expect an attractive appearance? The claim analyst from Mohawk states that ...there is no evidence of a manufacturing defect so it appears, at this time, that we are stuck with this shoddy looking product.