Mohawk Flooring Reviews

I recently purchased a Mohawk Flooring carpet and we love it. The installation went great. We really enjoy the carpet which is probably the best carpet we've had. I would recommend Mohawk Flooring to friends.

We had some Mohawk carpet and hardwood flooring put in. We've got a few questions on the wood flooring though. It creaks every now and again at certain places that we step on. And I'm sure it has something to do with installation.

I purchased a wood laminate flooring from Mohawk and chose them over other different types of flooring because of its durability and price. I like that it's holding up. I got a dog that has long nails and the flooring hasn't scratched.

I was sold the SmartStrand carpet and guaranteed it was pet safe/pet friendly and the best on the market. Two hours after installation my dog had a severe allergic reaction and no one will return my calls or offer any assistance. The flooring store I purchased the carpet from has called and text the representative for the last two days with no response. My dog's eyes are swollen shut and we are currently living in one room of the house without the carpet awaiting a return call that is not coming. The worst customer service I have experienced.

We had Mohawk Smartstrand carpet installed in our home two months ago. Liked the carpet, but immediately noticed a nasty smell in the house. We contacted the Total Floors, who sold us the carpet. They suggested airing out the house and the smell would go away. We spent a week with doors and windows open day AND NIGHT with fans going. Then cold weather moved in. As soon as we shut up the house, the smell was awful again. Our eyes are itching and throats hurt. And neither of my spouse nor I have any history of allergies.

I went to the carpet store and talked to the salesman there. He recommended that the Mohawk brand was good quality, nice, and comfortable. I went with what he said and so far, the carpet has been good. I'm really happy with the carpet. It’s comfortable and I'm glad that we did the whole house with it.

I got carpeting from Mohawk Flooring installed in a house that’s being sold. I went shopping at the Floor Store, which has lots of carpeting, but the one from Mohawk fit my need. It was the right color with the right quality at the right price.

I did some research and thought Mohawk was a good product. There was a special on it and that's what encouraged me to go to the store where I bought it from. We didn't get the top-grade carpet because then as you walk on it or put your hands on it, you could see the impression. We decided just to go one less because we didn't want the impression.

I had my kid's bedroom carpeted by Mohawk Flooring. Their product is soft and we like the color blends. Great flooring and we enjoy it. I could have chosen whatever carpet brands they have but that was the one that we liked the most.

I purchased engineered European white oak planks from Mohawk and the manager of the store helped me there. I was looking for a European White Oak and white plank. They had it in stock and it happened to be in the showroom in quantity so I could actually look at it as opposed to being a little piece. I had it installed in my living room. It's lovely and I love the look of it. However, I have found it’s not quite as nice as I thought it was. When they engineered the wood, they cut thin sheets of the real wood and stick it on something but then they filled the knots in it, so it has a lot of fill in it which I didn’t expect. So I wouldn’t recommend it, but I like looking at it.

The flooring we bought from Mohawk Flooring looks like actual wood. This was installed in the bedroom. My favorite about this flooring was that it's waterproof. It has met my expectations. Overall, it was an awesome experience with Mohawk Flooring.

We were putting the same thing that we had before and we're matching everything up, so we added extra flooring from Mohawk. It was gray laminate, we had it installed in our home and it's been great.

We purchased some wood-look tiles by Mohawk Flooring from Americarpets of Layton and we had it installed in my kitchen, entry area and hallway, and an upstairs family room. It was the look that I was looking for and the cost was reasonable. I also like Americarpet. They've worked really well with me in the past. So, I trust their recommendation. It's beautiful and I love the way it looks, but it's very hard on my feet. I started having pain in my hips after a month. Putting that much tile through my house is just physically taking a little bit of a toll and I didn't know that the tile would be harder on my feet than any other tiles.

As a "upgraded" option for our home, our builder, Oakwood Homes, installed Mohawk's engineered hardwood flooring. After 9 months of living in our new home, the finish on the flooring began peeling up, cracking and separating. Advised Oakwood and they stated it was a manufacture defect and contacted Mohawk. Mohawk send a "third party" inspector. Inspector said "yeah, sure is a manufacture defect," to my face, told me he'd have to report to me in 4 days. Two weeks later, after several calls, finally received the report in which it stated "the finish issues are due to homeowner negligence." SERIOUSLY!?!

We purchased Hot & Heavy flooring from a distributor for Mohawk with a promise it was used in many institutions with no problems. The floor was only supposed to be glued around the perimeter allowing the floor to float. The installers used random glue throughout the install which caused some tile to lift, which voids what they have in writing for the warranty. The floor was very pretty and comfortable at start but over a year is quickly fading. At time of purchase no one pointed out that the chairs we were using would scratch the floors which they did very badly.

We purchased the Mohawk Soft Creation III from a local well known store in Cherokee County Ga. The carpet is only 1.5 years old. This carpet was previously replaced a 1.5 years ago for the HEAT SET problem. Now again we have the same problem with the same carpet. We are 2 adults who take our shoes off, no children or pets... as we also reside and travel to another state during the year. This is the second time the HEAT SET came undone from this carpet. This time Mohawk is telling us to clean the carpets first. So cleaning the carpets will HEAT SET the carpet? This is a waste of our time and money.

We had Mohawk Flooring install wood laminate flooring in the living room of our house. My wife had seen this flooring somewhere and she decided to get the same thing. We like the look of it. It's good and we're happy about it. Alex, the employee that we bought it from, was pretty good, very helpful, understanding of what we need, and knew what he was doing. All in all, we had an awesome experience with Mohawk Flooring. Everything was done right and we're satisfied. We would recommend them to our friends and families.

We were very pleased that Mohawk Flooring had such a good quality product that fits our needs. We bought vinyl planks from them for a townhouse we own that my mother lives in. The house had some hardwood and carpets before but there was water damage, so we replaced it, and we liked it because it's very low maintenance. We were very impressed that it is a beautiful floor, easy to install and care for, and very little preparation was needed before the installation. We're very happy with it.

Mohawk Flooring had the pattern and style of the hardwood carpet that I wanted. They installed it in my home and everything went smoothly. I like how it works and fits in to the overall look of my house. I've had parts of it for three years, and it's doing fine. I've had no issues whatsoever. It was a very good experience.

Purchased Mohawk laminate flooring February 2015. Installed March of 2015. The night of installation the floor was coming up at seams. Contacted retail store next morning. They filed a claim and Mohawk denied it saying it was due to humidity damage. That is absolutely impossible. It was coming up the night it was installed. They do not stand by their products at all. Now we are stuck with a floor that is coming up everywhere.

We went into a store and picked out the style of flooring that we liked. I liked the guy that I worked with at Americarpet and he taught me a lot of stuff, then I bought the laminate flooring from Mohawk and installed it in the office and in the living room. It's easy to install and I did it myself. It's a great product as well.

I looked for carpet for about a year and a half because I wasn't in a big hurry. I looked everywhere at a lot of different kinds of carpet. I had to look at color, density, and count. I was trying to get something that would remain soft and not lay down every time I stepped on it and vacuumed it, and show so much traffic use. I think the Mohawk carpet held up to that pretty well that's why I went that way. I had put it in the living room and two bedrooms. I could have gotten something cheaper cost-wise elsewhere but I didn't like the quality of it. I thought the Mohawk carpet was a little denser and a little softer so I like its quality. I also felt they did a good job laying the carpet in. They were there on time and prompt as well. I have recommended Mohawk to others.

There was a whole bunch of different brands but Mohawk Flooring was our favorite. I purchased tiles for our home from them. And while they were more expensive than the other brands, they definitely look better.

We purchased carpeting from Mohawk Flooring and had it installed in our home. We liked the appearance in terms of color and pattern as well as quality and price so we decided to go with them. However, there are a couple of stains in it that seemed to have been there sort of immediately. There are two spots in a long staircase and some spots that were probably there when it was installed but we didn't notice. It looks like grease that has attracted dirt and appeared within the first week. We aren’t 100% sure that we didn't cause them, although my wife says it's on the riser on the steps, too, as well as on the stairs. So, it's unlikely that it's a spill but we didn't call them about it. I don't know if we can get them out or not. We haven't tried though but will talk to the store to make them aware. They might be able to suggest how we should go about cleaning it. Overall, the carpet seems to have met our expectations.

We purchased two Mohawk rugs recently. It was broadloom carpet installed in our home. My husband liked the color and design. The first carpet we bought were installed in our entire downstairs, into the guest bedroom, little hallway and in the TV family room. Their cost was comparable but we thought it was at least a hair better compared to others or we wouldn't have bought it. However, my husband doesn't like the one we installed six months ago because it's matte. Every footprint shows and that didn't dawn on us.

I'm very pleased and big fan of carpet. I was looking for a particular color and Mohawk had the color. They sent me a sample and said that the actual carpet might vary from the sample. That was my one concern, and I said, "Oh no. Now that I have just the color I want, it would be awful if I didn't get it in the actual carpeting that was installed." But the color of the actual carpet was exactly the same color. I was very happy with the color, I was trying to get the carpet and what would go with it. When the person at the floor store showed me this color and it was called, "Icicle.", I said, "Oh, that's it. That's got to be it." And I was right. The color was so perfect when I put it down, because the house has been painted.

I wanted a qood quality carpet and I got that from Mohawk Flooring. The price just seemed high when doing a whole house since it cost me $11,000, but my last carpet lasted me 25 years and I felt they had quality. I've had lot of people comment, "Now I know what you mean by an upgrade." At the end of the day, it was a reasonable price since I would just buy a carpet once every 25 years.

I’m still putting in the flooring of Mohawk that I bought and it looks excellent. It’s been easy to work with. This is the first time I’ve ever worked with this sort of flooring. However, I’ve had some issues at the seams where the glue has seeped up and caused some staining as dirt’s gotten into the stuff that I took off the carpet. But it’s my inexperience with it more than an issue with the product.

We shopped for a carpet at three different locations and looked first for the big brands. We were looking for a specific style, as well as product durability and stain resistance. There could be some carpets out there that may be better, but considering the combination of things that we wanted and what our budget was, Mohawk Flooring was the choice that we made. So far we're satisfied with the Mohawk carpet. Initially, we noticed some staining that occurred from my dog's saliva because he chews on his chew toys, but it cleaned up with a wet rag, so it's not a big problem.

My sister and brother-in-law purchased flooring from Mohawk Flooring and put it in my home. The two of them brought me samples. I was told about what my sister's favorite was. She's a good decorator so I went with what was given to me. I like the color of the floor that looks like a hard floor though it wasn't real wood. It was installed in the whole house, except in my bathroom. Installation took two days to finish. I found some flaws later. Glue was lifted up a bit. Then it took two and a half months for the tech who can't speak English at all to come. I told him about the problems I found. He cleaned up some of the glue but not all of it. There are still flaws.

Had carpet installed March 2015. Within six months traffic patterns were showing in the carpet. Had carpet professional cleaned but it didn't help. I then had the carpet inspected by Mohawk and they said there was nothing wrong with it and the warranty would not cover the wear. It looks terrible. I spent a lot of time picking the right carpet at Manasota Flooring. The salesperson knew where I was installing the carpet and I even told her that I didn't want it to show wear so I was willing to pay more for a better carpet with a good warranty. It is only my husband and I in the house with a very small dog. We vacuum weekly and take our shoes off in the house. I will never buy Mohawk carpet or shop at Manasota Flooring again. Their warranty means nothing. They even added an incorrect date in the report and said I "noticed the problem 2-16".

We had laminates installed by Mohawk Flooring in the bedrooms at home. However, it doesn't quite look the same as what we expected. It looks a bit different from the way it looked out before it was installed. Its cost and quality is also comparable with other products.

I live in a complex and I wanted some hardwood put down. The people from Mohawk Flooring who I bought it from as well as the people who installed it were nice. Everything's met my expectations very well and it was a very positive experience.

I went and looked around and found something cheaper than Mohawk Flooring but I didn't get a chance to cancel it in time to get a cheaper carpet. I had them install the carpet in a rental unit. It all worked well but I could have saved $400.

A few years ago, we paid the extra money to have SmartStrand put in thinking it would be a long term investment and hold up. Now, just 3 or 4 years later we are having to replace it because it cleaned out pet urine, but still stinks and apparently the warranty doesn't cover a bad odor, just stains. If you are ok with stinky carpet that looks clean, then I would recommend it.

We compared Mohawk Flooring with other brands and Mohawk was less expensive as they were having a sale at that time. It was a little bit thicker in terms of wood material too and it wasn't flimsy. We had the wood flooring installed in a rental and it appeared to be fine. The experience was a B+.

Mohawk had the style and color I was looking for. I got carpet installed and also the laminate flooring which looks like wood for the bedroom. It's awesome and went above my expectations. The reason I love the product is because it's easy to clean. There are no lines going on. It's in my kids' bedroom wherein they always have a snack or juice and if these things fall on the floor, they're easy to wipe up. We had one spill and the water stayed there overnight but the next morning, I was able to wipe it up. I was afraid it was gonna stain but that didn't happen. I recommend Mohawk Flooring to anybody.

The builder installed Mohawk engineered hardwood flooring in my new home build, and the flooring had numerous marks consisting of 6 parallel bars in the approximate shape of an oval. They appear like a pressure foot used in the gluing process of the flooring. When the builder was asked about this, they claimed the Mohawk representative said this was intended to give a "hand planed" appearance. As an amateur woodworker, I know the is complete BS, since a hand plane give a very smooth finish sometime even better than sanding. This defect should have been caught by quality control, which indicates this could be a widespread issue and this flooring should be avoided.

Mohawk Flooring's products looked a bit better compared to those from other brands. I also liked their prices, so I purchased a carpet from them this year. So far, it's been okay and we're satisfied with it.

We had Mohawk carpet installed 4 weeks ago. It is making my 10 year old asthmatic child sick. It is making me sick, and I have an autoimmune disease. My eyes are red all the time, nearly swollen shut, I can barely swallow, and experience wheezing at times. No one can come into our home for longer than 10 minutes or they start experiencing red, itchy eyes, sore throats and respiratory problems. The carpet installers say they are used to these types of fumes and that's the reason they can stay in the room longer than we can. My son and I are sleeping in the carpet-free living room and have been for 3 weeks. He has a bed - I'm on the couch. We have had 3 different carpet companies come in and tell us that this surpasses just a new carpet smell and they've haven't seen anything like it since the laws on chemical use got so strict.

We were happy with the floor store of Mohawk Flooring. We liked the color of the carpet so we bought it and had it installed in the whole house. However, there is one particular place where two pieces of carpet come together that I don't think was done very well. It's in our living room and about an eighth of a piece. You can see the line and it seems like it shouldn't be there for the price we paid.

Mohawk Flooring was a little pricier than other brands, but we couldn't find anything exactly like the tile we were looking for, so we went with them. There was one point where the installers brought up that the tiles aren't completely flat and that we needed to install them with an offset of one-third. They said it needed to be even less like an offset of one quarter, which didn't look quite right, but they said they needed to do that in order to make them line up properly with the grouting. We got compromised and that was a bit of a disappointment, but nonetheless, our expectations were met.

I had Mohawk install flooring in my shower. I liked the color and design of the 6x24 wood plank tile. I shopped around and saw this product and really liked the whole wood stain. It's a good product in terms of price and quality.

Quality control - We bought Persico Cobblestone beige from Nebraska Furniture Mart on 9/7/2016. It laid the next week by an independent installer. There were two different colors mixed in and two different sizes. Some were a quarter inch bigger. I always buy extra so there was enough to finish the floor. I planned on returning those. After I cleaned haze off I noticed a considerable difference in flooring color. There were like two different batches mixed together. I watched them bring me the tile off the floor on a cellophaned pallet. They cut and gave me 18 boxes. NFM offered me a paltry $200 for my troubles. This is my forever kitchen. We are spending 20,000. They want to give me $200 to live with this? Just slap me in the face! The first image you can't see it. So don't blame installer.

We chose Mohawk's carpet because of the reviews that we read about it and particularly because of the low-emitting VOCs that we heard about the carpet. It's not emitting any smells, so we're happy with it overall. We're very pleased and we would use them again.

Mohawk can definitely be recommended to other people. We bought from them a laminate flooring and had an installer get it down here. It was installed in the office, living room and hallway. My wife seems to like the color of the flooring and the fact that it does have some texture type of thing on it.

We had ripped up carpet and needed to replace it with hardwood flooring that we wanted. We needed to move in to our residence and get it done quick, so we wanted something that was reasonably priced and in stock. We purchased Mohawk's wood flooring as it was in stock and we could get it quickly. It's installed in the master bedroom, our kids' rooms, and the hallway and we're satisfied with the product.

I had carpet installed in our bedrooms, hallway, and stairs. We looked at other options, and it came down to cost and quality which is why we went to Mohawk Flooring. I like that the carpet has low profile for high traffic. It seems great and it's holding up just fine.

We purchased hardwood flooring for the family room and kitchen, and the quality is very good. The general appearance and finish were impressive. One thing I did like about Mohawk was the fact that it's a US or Canadian-made product.

My experience with Mohawk with the floor store who did the installation, sold us, and did all the scheduling has been fabulous. We wanted to see their best line and they showed it to us. Their carpet is so soft and we absolutely love it.

I liked the look and the price of the products sold by Mohawk. The cost and quality compared fairly with other brands. The experience was great and easy.

I wasn't thrilled with the installer but the carpet is a very good product. We like its quality, color, and design. It has held up nicely. It’s nice to have new carpeting in the house. It was a little bit more expensive compared to other brands, but the quality was much different. We're going to end up using the same carpeting in the bedrooms.

Mohawk Flooring installed carpet in our living room and dining room. The quality, the depth of the pile, and the coloring were the reasons I went with them. However, the coloring turned out a little different than I thought it was going to be when it was laid on the floor. The carpet has been fairly easy to clean and it doesn’t get matted down when you walk on it.

We have had Mohawk Frise carpet in our living room and upstairs for about 5 years. We purchased it from The Home Depot and were relatively happy with it. When we were looking for carpet, the person that helped us was aware we had dogs and while it wasn't a high traffic area, the dogs were in the living room. Late in the Spring of 2016, my husband was vacuuming and noticed that one of the seams has separated. It was almost the whole seam, the width of the room. Upon further investigation, he noticed a few other spots with the same issue.

I have Mohawk flooring installed by my builder in my new construction home all over the main floor. The floor moves all over the place. The builder had a Mohawk representative come out and he told me "It's all in my head" although the floor makes cracking noises all over the place. It's creating gaps between the wood, cracked in halves all over and making cracking and squeaking noises all because the wood moves. They do not stand behind their product and they try to throw the blame on the builder or installer. That same builder and installer did the entire sub and no one else has this problem which explains it's the product and not the installer. Never buy Mohawk. Now I am stuck with bad floors in a house that's less than 2 years old. What a shame.

I got vinyl flooring installed in my kitchen, dining room, and living room hall. I considered going with bamboo, but I picked vinyl because it's supposedly more durable and more waterproof. The cost was also comparable. I like the look of the floor and it seems to be performing well. I'd recommend Mohawk Flooring.

We got the laminate flooring and put it throughout the house. We liked the color and the style of the floor so we went with Mohawk although it was a little bit pricier. We like the quality and the texture of the product but we know we have to take extra precaution with our floor because it bubbles and warps easily. Other people who have laminate flooring throughout their house don’t have as many problems as we do. We had this type of flooring before and continued with it because we didn’t want to rip out whatever we had. It’s not as convenient as it would be if we had gone with any other choices of flooring, but we're okay with it.

Had Mohawk Flooring installed in basement and loops started to pop up within 2 weeks of installation. Continued to fall apart throughout basement. This is a pet free home. This is a low traffic area & is walked on with socks or bare feet only. This issue did NOT occur along seams. Nothing was "dragged or snagged" along carpet. The carpet is coming up from backing and has continued to unravel throughout basement 2 years later. Made claim with store and Mohawk within 6 months of install & refused to remedy situation. Store recommended cutting loose loops, which we chose not to do. HORRIBLE COMPANY & THEY DO NOT STAND BY THEIR PRODUCT.

We Googled around for some good carpet, and settled on Mohawk Flooring before we went shopping. We love the carpet that they installed in our bedroom, and our stairs. It worked out really good. We wanted to have less chemical smell, and we liked how it appeared to be a green carpet because we have a young daughter. Also, the color matches with our color scheme.

6/10/16 We ordered Karastan King's Rd. Carpet Mart. Received a lower grade "substitute" which is not what we ordered. Took two months to get our deposit back. The mill did not have the carpet we ordered. On 8/22/16 we ordered Mohawk's Homeland Select 1D40 from a different carpet store (JH Myers). Less than a week later, 1D38 a lower grade carpet was delivered. Myers confirmed it was the wrong carpet and said that they put in a reorder for the correct carpet ordered. We went today to view the reorder and the same lower grade carpet we saw two weeks ago was presented to us. This make two times that Mohawk/Karastan pulled a "bait and switch" on us and tried to deliver a lower grade than we purchased. We are done with Mohawk.

We had Mohawk SmartStrand carpet installed just over a year ago. I would HIGHLY NOT recommend this carpet. From the very beginning I had to purchase three vacuum cleaners to finally find one that would work on the carpet. Second about six months after it was installed you could see wear patterns in the carpet. The old carpet we had was 20 years old and looked better than the Mohawk carpet after six months. I called the store where we purchased the carpet and the owner and a Mohawk representative came to inspect the carpet. Both agreed the carpet was "cornrowing". A claim was put into Mohawk who sent a third party inspector (on their payroll) who sampled the carpet next to the wall where no traffic had occurred. He was more worried about going golfing than inspecting the carpet. What a joke. Mohawk denied the warranty claim.

I had a great experience with Mohawk. We purchased a carpet and I like its style and price. It was installed really fast and everything came out perfect.

The carpeting I purchased from Mohawk Flooring was installed along the hallways and in the bedroom. I liked it for its appearance, color, and texture. It's brand new and it looks good.

I purchased Mohawk's Campanello carpet # 193536 with the expectations that the company stood behind their product... The quote below is just the complete opposite. "We continue that tradition today with revolutionary product innovation, award-winning design, and a talented team dedicated to outstanding service." The short story is we had issues from the beginning with our carpet. We filed a claim 5 months in because the loops were coming up and Mohawk dismissed it, stating "The carpet works as intended, talk to your installer." We did, he came out and did nothing. Obviously because nothing can be done

We had looked at Home Depot but we went with Mohawk Flooring because of the rebate that they were offering. I’m still waiting for that rebate to come in the mail which they said would take eight to ten weeks. We purchased Karastan carpeting and I love the plushness of it. It was hectic doing the whole house at one time, but the installers got it done in two days. So that was good and we’re well satisfied.

Sales of floorings were inaccurate. We were told that this was a more modern system that did not need to acclimate, nor did you need tools to install? Both statements were proven wrong after opening the box and reading the manufacturer's installation instructions. Then the quality of the packaged product was extremely varied. Each piece had to be inspected for defects (as the directions instructed to do)... Why couldn't this be done at the factory? There was about 20% defective product.

Purchased new home just about a year ago with Mohawk Natural Walnut Engineered hardwood. 5 in plank. Floor has scratches all over it from normal wear. I've installed natural walnut solid hardwood and it never scratched like this. Even with the supposed wear layer, there are light brown and tan scratches showing up. You would have to hover over this floor not to scratch it. Absolute waste of money. DO NOT buy. In the scratch pic below you cannot even feel the scratch if you run your finger over it. It's just crap finish.

We got SmartStrand carpet because we have 2 dogs and we were worried about pet stains. We were told that just using hot water extraction would fully clean the carpets. While we had that done professionally 3 times, stains would eventually return and areas that had a lot of wear also would not get fully cleaned. The bigger issue we had/have is that the vacuum would constantly pull up threads. Areas along seams got pulled apart. We had the carpet less than 4 years and already are going to replace it.

We like the look and feel of Mohawk products. We had them install heavy-weight carpet in the bedroom and hallways and I love how heavy the flooring is. They've performed great.

Built a large New house on the lake and everything is great but not the floors. Put in bamboo floors from Mohawk. Floor's terrible with no help. Never again. Cupping and separating. I wish someone could help. Please.

New construction home. Had to go with builder's partner, Great Western Flooring in Naperville. This hardwood floor was within our "budget" and couldn't use any other company. We were not able to see the floor before closing or moving in because it was covered in cardboard. We moved in and every day find more and more splintered boards or boards without stain. Had an inspector from Great Western Flooring then had an independent inspector who said flooring was 50% damaged. We built a ranch so the entire first floor except bathroom and tiny laundry room are ceramic tile.

My husband and I recently moved into a newly built home in Austin and were told by the builder how solid and highly durable the Mohawk engineered flooring is. Well... let's put it this way... I would prefer to have the cheapest Pergo over this soft nondurable scratch/dent/gouge susceptible floor!!! We have no kids or pets that would increase the risk of damaging the floors. A feather could drop and would cause a dent or scratch!!! We now spend our time tiptoeing around our house as means to limit any damage. This is no way of life!!! Anything we drop renders a 100% chance of denting, scratching or gouging! I cannot imagine how much more this will cost us to demo and replace this floor!!!

The shop that I bought my Mohawk silk carpet from was great. They were extremely helpful. They explained the benefits and a couple of personal experiences with the product, and that really helped us along. The stuff showed up right away and I went for it because of the warranty. l looked at all kinds of stuff and the look and the feel of the silk was kind of intriguing. That carpet was the softest stuff I've ever walked on, and it looks great. I had the carpet installed in our family room and it has met my expectations very good. Overall, it was a very easy experience.

We liked the way the Mohawk runners looked so we got two for our front and back staircases. We love their color and design. Though the cost is expensive, the quality of the product is high.

Only had for 1 year. Live by myself and the carpet matted down by the sofa and chair. Told because I did not have it cleaned by the right carpet cleaners that my warranty was no good. Read the small print on the warranty - only 7 company South Florida that they allowed you to use. Beware!!! This carpet does not wear good.

I have a three year old Mohawk laminate floor throughout my home. I take meticulous care of the floor. I use only Swiffer products to clean. The floors are washed with wet swiffer pads once a month which dry quickly. After the first year I started noticing bubbles at the joints. Also the seams of the joints were very noticeable. The floor is on a brand new slab. I called my floor retailer who came and inspected the floor and said no big deal. Now two years later there is bubbling at the joints throughout my home. I contacted my floor store and submitted photos of the floor. They did their job and opened a claim with Mohawk. A few months later they received a letter from Mohawk that the claim was denied due to topical moisture. I wrote a letter to mohawk detailing the care of my floor. Their reply was they could not deal with me, only the retailer.

We were dealing with a carpet that was always dirty no matter what we did. We wanted to get a carpet that wasn’t going to be dirty all the time, that had a pattern that we both liked, and was built in the way that we liked. The rep was quick to point out the Mohawk carpet after hearing our needs, and we were quick to recognize that it's what we wanted. The quality and materials are great. The price was also reasonable and the service in the store was awesome. However, the installation could have been better. We have the carpet on our stairs and we can see the pattern is ever so slightly off kilter. There are some interesting lumps in the carpet pull-down on the vertical part of the stairs. It’s not as good as the original carpeting job that was done. But overall we've been very happy with the carpet.

I had Homestead Grey Flannel Oak Laminate installed by Empire Today. A short while later I notice a series of scratches on the panels. Empire Today sent an examiner to inspect the floor on 7/7/16. He said the over 40% of the panels were damaged. A report was filed with you. The reference number, supplied by Empire Today, is **. In my last conversation with Empire Today, on 7/26/16, I was told that they are STILL waiting for you to make a decision on how to rectify this problem.

We bought a carpet called Peaceful Moments II from Mohawk Flooring and had it installed in the master bedroom. I really liked the price - it was very good. The carpet is also soft, plush, and thick. It feels so nice to walk on. I love the color, too. We’re very pleased with it.

Mohawk cares about their manufacturing process and do not care about matting which should be part of the warranty. They did not advertise I had to rake the carpet. 1st year in a new condo and I almost rip up the carpet and pay all over again. My god. They say just the used areas are affected. Of course. If you don't walk on the carpet, it won't matt. So, Mohawk is obviously a company you should avoid. They are crooks. Find a different company that understands we sweep the carpet. I'm 73 and must rake and sweep - lots of work.

We bought $7,722.45 dollars of Mohawk carpet and pad. The bliss/sequoyah dusk smartstrand silk. We absolutely loved the carpet when it was installed. Since then it has worn horribly. The strands are matting down and it looks and feels like cheap worn carpet. We contacted who we bought it from. They got a hold of Mohawk who sent a guy to our house took pictures, didn't really talk to us and then sent us and Mohawk a letter denying our claim, said we were doing a poor job taking care of the carpet - it is normal wear and tear. Really. There are 2 of us living in the house and all we do is vacuum the carpet (with the vacuum Mohawk recommended).

I bought the Karastan from Mohawk Flooring which has been installed in three bedrooms, a hallway, and stairs. We've bought carpeting from them before and this previous experiences made us choose them again for this purchase. The flooring has met my expectations and I'm happy with the product. I like the cushions softness and the stain resistance feature of it.

We got tiles from Mohawk Flooring. It was the first place we went in and we were pleased at their selection. It happened to be something that was on sale at the time. It is for a rental property that we have and we wanted something that would look good but also be inexpensive. We were very pleased with the young lady that helped us at the store. We explained exactly what we wanted and what our price range was and she was able to direct us to a very nice product that we liked.

I purchased Mohawk tiles and had these installed in my hallway and my dining room and I love it. It cleans out nicely and is easy to mop and scrub. After eleven years, my tiles still has held up very well and its colors held nicely. I'm hoping not to replace it and actual beginning to look for carpeting as well as some vinyl flooring for my kitchen.

Mohawk came out with an ad that carpets were 50% off for one weekend. They described the carpets that were on sale and didn’t give any style or names. So we called around to the different dealers to see who could come out, measure and give us a price on the carpets that were advertised because the whole idea was to take advantage of the sale. The first person came out and showed us some carpets but he didn’t know what we were talking about from the sale. We then called the second person and he didn't know it either.

We bought Mohawk's laminate flooring, thru the floor store and it was installed in our kitchen and living room hall. I like its varying pattern, and I'm happy with it.

I recently purchased carpet at Home Depot in Murrieta, CA. I did some research online before making my purchase, and it was my goal to get a carpet that DOESN'T leave any vacuum or foot print marks. I came across this carpet online. According to the description online, this carpet claims to have all of the characteristics that I wanted: "Designed to Boost your homes decor and handle traffic with ease, the denser, fuller strands of this premium BCF PET carpet help prevent footprints and vacuum marks and naturally resist pilling and fuzzing."

There are not enough words to describe how disappointed I am with this carpet and in particular how Mohawk Consumer Affairs has handled my claim. I purchased the SmartStrand carpet for my entire house and it did not live up to the Mohawk advertised claim that "It is the only carpet with permanent built-in stain and soil protection that never wears or washes off." The carpet stained and then the color faded from professional cleaning (per Mohawk recommendation). I submitted a claim for replacement, only for the area of the stains not the entire house. Mohawk has offered to only cover 40% of the cost of the rug materials only. That means I would be responsible for the stained rug removal and new carpet installation. I live on a fixed income. I do not have the resources to take on that additional expense.

I had Somerton Rustic Barn Hickory from Mohawk installed in my basement. Mohawk was the best and I prefer their quality compared to other brands. I was very satisfied with the material and I like its durability. However, some contractor I couldn't even speak to, took five boxes during the installation. They were going to return it, then they said there wasn't any need to return but they're reimbursing us for it. Everything went well.

I had SmartStrand Mohawk carpet installed in my family room. I went with their product because of their warranty and reputation. I like the comfort and stain-resistance of the carpet. It was great and easy experience overall.

We purchased engineer wood from Mohawk Flooring and installed it in our dining room. It's 3/8th inch thick, which was what my husband wanted and we liked its color. There's no problem with the flooring. We looked at a bunch of different floorings and that was the one that we like the most. Unfortunately, I am not happy with it now.

I had some floors installed by Mohawk Flooring in my kitchen and they were great! I liked that it was texturized which gave it a more realistic look because the other ones were really smooth so they looked more fake. Its cost and quality was also really good.

Purchased $3,000 of Mohawk carpeting in August 2015 and it started breaking down by November 2015. Warranty inspection completed but conclusion clearly not objective. I started following up by Feb of 2016 less than 6 months from installation. I selected the carpet because of the resilience ratings. Truly Tender III 58 Oz carpet was horrible.

My SmartStrand lasted just about one year. It is now 3 years old, and it's almost matted flat and is untwisted. Warranty was for 25 years!! Multiple claims have been turned down. Lowe's isn't doing anything either except offering different material at their cost. I have spent over $5000 on this junk.This warranty mean nothing... Don't ever buy Mohawk products...

The color of the Aston Oak laminated flooring that I got from Mohawk was what I was looking for. I also like the thickness, however, the service is bad and their ethics are horrible. They've installed it in three bedrooms, a loft, a hallway and the stairs but they haven't completed the job yet. They gave me a five-day window to finish it out but this has been going on for over 30 days so I'm not happy with that at all. I had to call and ask what's the hold-up. They said they can't finish it until my bathroom tiles are done. But as for the outcome of the work, the floors look nice and the workmanship is fine.

I purchased Mohawk carpet and installed it in my bedroom. I picked the coloring and I liked it. I also like the texture and the kind of shaggy type. The flooring has met my expectations and the experience went great.

We were originally looking at an EverStrand carpet because of its value and longevity. We had it installed in the stairs, on the upstairs landing, and in two bedrooms of our home. It’s a great carpet and I like its color. It feels great to walk on and easy to care for. I definitely would recommend Mohawk.

We’d already purchased some Mohawk carpeting for our family room. We liked the brand so we also got it when we did the other rooms. We got blue carpeting from them and we liked the color and the grain of it. And the price was right - it was on sale. It’s in our grandkids’ playroom and when they come over, they love it. It’s comfortable for them and it is nice and plush for them to sit on the floor. And me, being a grandma, it’s easy for me to sit on the floor, where it wasn’t with the old carpeting. We love the carpeting but the customer service from the floor store was not excellent. We were expecting a couple of different phone calls back and never got it. But other than that, the floor itself is working out exactly how we wanted it.

I purchased a Mohawk laminate flooring and this was installed in the living, dining and family rooms, back hallway and upstairs hallway in the home I'm selling. The cost was good and I like its color and texture. I have experienced however some dings in several places where little chunks of the floor have come out, which I'm not happy about. Nobody is living in the house right now and it’s only a couple of workers who's been there. I'm going to push harder for hardwood next time when we do something like this.

As a cash maker, I'm picky but Mohawk Flooring has been easy to work with and has good stuff. A guy on a wheelchair was on their floor and I didn’t see too many wheelchair marks so we bought it. For the most part, I like the quality of their floor, and I put some down about a year ago and it held up pretty well. I am an architectural woodworker, so I’m pretty familiar how to run things through machines. Less than 10% out of my last purchase are warped and crooked boards and I wasn’t able to use them. When I saw it, I tried to put it in but I had to take it back out because it wasn’t working quite right. I can tell from experience it just didn’t go through the machine properly. But that wasn’t enough to make a big deal. I didn’t run out of material because of it.

Mohawk Flooring had the proper shade that we wanted for the carpet so we got carpeting on a flight of stairs and also laminate flooring at the bottom of the stairs. They're both doing the job. The cat likes to scratch the carpet and it's not harming it a bit.

We got some small carpet pieces from Mohawk Flooring. It was recommended by The Floor Store because it was pet resistant but it still looked really pretty. We got pieces specific to the size of the room. We cut them out to fit underneath a couch, under the bed, and on the stairs. We really like the way it looks and it feels comfortable. We've had a couple things spilled on it and it came right up. We're happy with it. It came right on time, the installation was perfect, and everything's great about it.

I bought a Karastan carpet from Mohawk Flooring and I love it. Their sales rep was really good when we picked out the carpet but when the order went in, she just had a lot of confusion on it so it took three calls to get it straightened out but otherwise, she did a good job. When I spilled tea on my brand new carpet it just laid right on top, bubbled up, and it didn't go in the carpet. I got a rag real fast, there's no stain, no nothing. I had a wonderful experience with Mohawk.

I looked at a few different brands, and I liked Mohawk better than the others. They’ve been good to work with, but my carpet still has a problem. We have a big family room in our basement where the two carpets are seamed together, but there are two different colors - one is a lot darker than the other. It’s supposed to be the same. The store that I bought the carpet from came in and replaced it once. And then, they came in and looked at it again this past week and it’s worse than it was the first time. It's a little frustrating, and taking the furniture out repetitively is not working great for us. I love the carpet but if they can’t get the color right, it’s not going to work.

I have an interior design business, and often get Mohawk products for clients. I didn't have any problems purchasing from them. They have a fine product which I often show to my clients.

We were shopping at The Floor Store and they gave us various options. We liked the cost of Mohawk better considering the quality because everything else we considered were a lot more expensive. We also liked the thickness and the feel of the carpet.

We hated the carpet that came with our house, so we saved up money to put in a new carpet, and we wanted to get a nice product and only do the carpeting once. The local store that sells flooring had worked with Mohawk before and got a lot of information. The salesman did a good job, gave us a lot options, and went over the benefits of the Mohawk flooring. I liked the idea that the stain resistance was built into the fabric, and wasn't a spray add-on. My wife liked the carpet and I didn't think it was bad, so that sold the deal and we had Mohawk install the carpet in our home. They did a good job in installing our carpet so between the quality of the carpet and not having any hassles with our installer, we had a well-rounded experience. It was a pain in the ass shopping for a floor, but we thought out our final decision well, and I'm happy that it worked out really well.

I work for a major developer who uses Mohawk Flooring. I found something that was in one of our models that I like and I chose that. My overall experience with them was easy and pleasant.

We went to a local flooring company and we left it up to them to recommend a flooring. We went in, picked out the carpet, the color and stuff, and went with their recommendation. It was efficient and it’s painless. Karastan flooring was installed in our home, our first product from Mohawk Flooring. It’s only been six weeks and the product is holding up well. It hasn’t come apart yet, so that’s good.

We bought a beautiful light-colored Mohawk carpet from Home Depot a few years ago. In less than a years, we had dark colored stains on it. We had the carpet professionally cleaned, as per the warranty requirements, but the cleaners could not remove the stains. Since we were dealing with issues related to my Mother's death at the time, the stains affected just a small part of the carpet, and since Home Depot said all they would do is replace the small part of the carpet affected, we didn't pursue it. Too exhausted by my Mom's death, etc. and it was in a limited area.

The pet triggered me into having Mohawk install Karastan flooring in my home. It has met my expectations and I would recommend Mohawk.

We preferred Mohawk Flooring's style and price over other brands. They also had a good display up so it was easy to pick which one was the one that we liked. I had them install laminate flooring at home and I love the style and the look of it. Overall, it’s been a very good experience.

In 9/2014 we purchased Mohawk Smartstrand Endless Perfection carpet. Our salesperson highly recommended this carpet. It was one of the more expensive options but the colors and feel were great. Within a couple of weeks we knew this was a terrible purchase. Vacuuming this carpet is almost impossible. Our vacuum would not budge. So we decided to research and come to find out many people have the same problem.

I have two dogs and children. We put in Mohawk SmartStrand in the basement because of the claim that nothing will stain. We have several stains on the carpet, that even with cleaning, we cannot get to come up. It DOES stain, it isn't as durable as expected. We have had it for 7 years, and the stains were within the first 2, but are finding it looks so awful, we need to replace it in its entirety. Very sad considering I really thought this would last for years! Just wish it was able to be cleaned better, and not have spots all over it!

I had a good experience with Mohawk Flooring. The distributor was very helpful, too. I had some Oak Shale hardwood installed to match the existing flooring at one of my jobs. It matched just right, but not originally with the color.

There are a lot of carpets out there and we definitely looked, although not extensively, at a few different brands. We just compared the prices and colors. Mohawk Flooring had a good price and felt great, so we ended up picking them. We had the carpet installed in the two bedrooms in our home. What we liked about it was a combination of the color, the tuftedness, like how thick and comfortable it was. It has held up pretty well. It's only been a couple of months but everything looks great. It's consistent, and it cleans up and vacuums well. Unfortunately, it stains easily because we got a white color, but that's not the fault of Mohawk. That's just how white carpet stands out in terms of getting dirt on it. However, it has met our expectations and has not disappointed us. I'd definitely recommend the carpet.

I've done some research online as to the quality of the flooring and I'm familiar with Mohawk's product already. They have a pretty good reputation so I went with them. We got wood flooring and carpet and we had it installed in the bedrooms, office, living and dining rooms. We like the look of our flooring, it's really beautiful and has met our expectations. We would recommend them to anyone.

We had hickory hardwood flooring from Mohawk installed into a single room in February 2016. The retailer was "Floors USA" located in King of Prussia, Pennsylvania. A few days after the installation we started noticing tiny piles of wood dust in various spots in the room. It took us a few weeks to finally figure out that there were holes in the wood under these piles and that they were actually exit holes where beetles were boring out of the planks (we found a few dead beetles on the surface of the floor). We called an exterminator who came and looked at the floor and beetles and identified them as being in the 'powder-post beetle' family. At that time we also went into our unfinished cement basement where we had stored flooring remnants left over from the installation.

I had Mohawk Flooring installed in our living area. I got the SmartStrand silk and it was discounted. I liked that guy that installed our carpet 'cause he was very professional. I like the wearability of the flooring. It's supposed to be pretty durable. I also liked the idea that the cleaning stuff was already pre-made into it instead of sprayed on. We're happy with it although the furs keep coming out and I don't know how long it's gonna be.

We have a family friend who used Mohawk so went with them and so far, the quality has been great. On the other hand, the binding has had one little part of it come out on the side. But other than that, the new flooring is what I expected it to be.

I went to a flooring store and there were tons of brands. The cost and quality of Mohawk products are good. I had used an American Cherry flooring from them previously, which still looked good after 5 years, and got the same thing to redo the flooring. The only downside is it absorbs moisture a little bit quicker than I would hope.

I like the color and durability of the flooring I bought from Mohawk. It was a laminate flooring and I had it installed in all the bedrooms, hallway and living room. The cost and quality of their product compared to the others were very well that's why I chose them.

I just built a new construction home and specified the Mohawk laminate wood flooring. It's awful. It scratches if you look at it wrong. I'm slightly exaggerating but it is a nightmare to maintain. And to compound matters there is nothing that will adhere to camouflage the scratches. I would NEVER buy it again or recommend it to anyone. If I had to do it over, I would buy a tile that resembles a wood floor.

I had a Karastan carpet from Mohawk Flooring installed throughout an investment property. Compared to other brands I considered, the carpet was appropriate and comparable in cost and quality though I had some issues with the dealer. But other than that, it has met my expectations. The carpet is great and I like its style, quality, and color.

We got Mohawk Flooring to install carpet in our bedroom. It's very comfortable and soft. We had a floor in it but once they replaced that, it was good.

We had a very good experience with Mohawk Flooring. We had them install a carpet in a couple of different rooms. We really like what we got. Quality was good for a good price and it was the color we were looking for.

I chose Karastan because of its reputation, and can say nothing bad about its appearance or feel. But still, I hate every moment of living with it. My living room and hall are carpeted with their Exceptional Approach, a very fine fiber carpet that has the unwanted ability to accumulate a static charge even on a 76 humid day. And, it can do that when I'm barefoot. So if I walk from the kitchen to the living room and touch metal I will be shocked. Had I not paid over $4000 for the carpet, and were I not living on a fixed income I would be replacing it with carpet that a human being would be comfortable living with.

We got a tile from Mohawk Flooring because Home Depot and Lowe's couldn't do the work since it was for a manufactured home. It only had tile when we bought it. They had those big 20-inch squares which were too big for that floor system and had cracks. It was too big a product versus the 13 to 13's we went to which don't have any cracks. They put down some kind of sub level other than the regular backer board. They had a system, an underlayment that wouldn't allow the tile to crack. It creaks and pops, but other than that it seems alright. We had it installed in our kitchen. I've been in the construction and contracting business for 33 years. Sometimes you could get what you pay for and sometimes you get a little less. But Mohawk Flooring was good and I can say well-behaved. They live not far from me so if I need anything out of them, I go check their door. Other than that, the office with the displays and the customer service was excellent.

Mohawk Flooring installed Maple hardwood floor on our home's main room. I like Mohawk the most among other brands I considered. I liked the feel of the wood-- the solidness and the quality. I have a problem with the installers but not with the materials. The siding when the floor hits the sides of the door wasn't a big piece but they had to put two pieces of wood instead of one flat one. I don't understand why it can't be all in one piece or a thicker siding. I'm not sure if that's because there was no correct length as to the siding and so if that's the case then my suggestion would be to increase the sizes that are available. But I really like how the flooring looks, it's really pretty.

I bought from Mohawk the Bedford Estates carpeting for our whole house. I looked at everything that was available and decided towards Mohawk because of the quality. I was also looking for soft and somewhat thick carpeting that had a pattern. The carpet that I got from them met my expectations and I love its softness.

Received a hard sell on SmartStrand at Lowe's. It's been installed only about 4 years, and looks worse than other brand carpets I've had for over 12 years! Despite all the assurance & hype at the Lowe's store about how this carpet would resist stains, it began picking up stains immediately after installation. I chose a lighter taupe color of carpet, based on the fact that the SmartStrand fibers were supposed to resist stains. I have "professionally cleaned" the carpet myself with appropriate products, therefore, according to the manufacturer the warranty is void. In past years I've had a variety of other carpets, and frequent pet stains that have cleaned off it with little effort. We now have no pets, and wear only indoor shoes on the carpet. My contact with Mohawk's Customer Service to notify them of the problem early after installation achieved nothing other than a rep telling me to spray "Goo Gone" on the carpet. Really?

We purchased some carpeting from Mohawk and had it installed in the bedroom and we really like it. It’s plush, it looks nice and we like the feel of it. We made a good choice.

Yesterday we had the Mohawk engineered hand scraped Java Birch flooring installed. The color is exactly what I wanted. Unfortunately, once the flooring was laid the identical "waves" across the floor and "plastic" looking finish is very disappointing. It is difficult to tell from an example what the end look will be. We went with Mohawk because of the excellent reputation. Due to the cost, we will be stuck with the flooring for many years.

We had carpets installed by Mohawk Flooring throughout our home - in the bedrooms, living room, hallway, and stairs. We considered other brands but we made a pick based on the color and the price range. We like that our flooring is new.

We bought hardwood flooring for the living room, dining room and a hallway and linoleum for the kitchen. We looked at everything that Abbey's Carpet offered and Mohawk flooring had the patterns and styles that we liked and we were happy with the price for the area that we had covered. The installers were great to work with. I love that the flooring is easy to clean, I only need to use the dust mop instead of dragging the vacuum cleaner out.

I had laminate flooring from Mohawk and it was installed in our apartments that I rent out. My installer likes Mohawk, so we keep using it for a while now. Their laminate flooring is a decent product. We've had good luck with it and it installs well. It's also price-sensitive – moderately priced for moderate quality. It’s cheaper and more sensible. It's laminate flooring and it does what it does depending on the tenants.

I bought flooring through Carpet Wagon in Glendale and submitted a complaint in 2014 which took months to have any action taken. They finally sent a representative adjuster who said they would replace 3 planks. The problem is the floor was glued together and these areas are in the middle of the rooms. The flooring is supposed to have a warranty. There are many places and it is getting worse that are affected with discolorations/fading. These places are not near any windows. I have talked to Carlos ** at Carpet Wagon whom Mohawk says I need to go through and also have received emails through Carlos from Jennifer ** at Mohawk. They do not follow through and what they said they will do is not going to take care of the growing problems.

I had an existing laminate flooring in my home and needed something to color match that. What's currently in there was a Mohawk so I brought in a sample and the Mohawk product matched the best. It was a couple of stair noses and it has met our expectations since installation.

I love the carpet I purchased from Mohawk Flooring. It's stain resistant, organic and doesn’t show a lot of footprints. We got a different carpet the first time. It was the wrong color gray and showed footprints. So when I went into the store to finish paying for it, I was asked how I liked the product. I said I don't like it, but I figured there was nothing I could do about it. But I was told that Mohawk would replace it. I was more than surprised and happy. We got the carpet replaced with another carpet from them. I paid $407 for it and both my wife and I are happy with the carpet and the color.

I had always started with Mohawk so I was originally gonna get Mohawk in terms of the branding on it. Then I fell in love with the Karastan which I found out was owned by Mohawk. So I stuck with Mohawk all the way through. I got the pale khaki and it was installed in the family room, the stairway, and five bedrooms. We love its softness and thickness and how the foot feels when you walk on it. It was even better than I thought it would be when the padding is put under it. We have a dog and he threw up but the carpet cleans right up with no staining. So far, we're loving it.

We’d already purchased flooring from a local vendor, Home Depot and had to return it for manufacturing defects. Then we went with Mohawk Flooring and got their Ebony Strip laminate flooring for our kitchen, family room, and hallway. Though it's only 70% installed, it's a very nice looking floor. The cost was at par with other the brands but the quality was a little better. I would recommend Mohawk Flooring.

We’ve had hardwood floor before. We purchased a house that had all carpet, and we decided that we’re going to go back to hardwood floor. We went with Mohawk because we really liked the color and the design of the flooring that we saw. We called them because we were going try to have it delivered at a big-box store and they said that they wouldn’t do that because they only offer this to the small Mom-and-Pop stores. That’s when we started shopping around for who all had it, and we found one about 20 miles from here.

The contractor that was working on our living room told us there was a sale at The Floor Store. We looked at several other carpeting in the store and Mohawk's was very good. They had the style, color, and price we wanted, so everything was right. We had a Karastan carpet installed in our home and the quality of the carpet is great.

I had SmartStrand carpet installed on my stairs and a short landing two years ago. I specifically wanted this carpet as it was recommended by a home decorator on a local radio show as the best carpet for pet owners to install. This carpet has been a nightmare from about the third day it was put in my home. Very few of the stains come out and it attracts dirt faster than any other carpets in the house. I have spoken to several carpet salespeople since having the rug installed and they all tell me to stay away from SmartStrand. The only reason they carry it is because people ask for it. I don't believe they are actually suggesting it themselves. The only positive point about SmartStrand is how soft it feels when you walk on it.

I had this floor installed and financed for three yrs. 6 mo after installation, I had problems. I went through all the rigmarole and ended up with no results. I continued to pay Mohawk for the full balance. But I was so unhappy with inspectors and the install store. Long story, it's been years now, but ya can't fight city hall. I will never buy another Mohawk product. This after 36 yrs of married life, several homes, many floors later. Such a shame. I got tired of fighting, which is what they all want.

I was going to buy a Home Depot carpet but they never showed up for the measuring. Then, I was going with a really nice brand that I really wanted but I couldn’t afford it. I ended up with Mohawk that is comparable to the one that I was looking at. It ended up being less money than what I was gonna spend. I was really pleasantly surprised because I thought I'm going to pay a little bit more. I was also pleased with the quality of carpet and how everything went. It was perfect and it exceeded my expectations.

I got Mohawk laminate flooring because of the durability warranty that they offered and the how the product looked in the room. The coloring went the best with our space. However, I'm a bit surprised that there has already been a few nicks in the floor.

We had carpet from Mohawk Flooring installed in the stairway, upstairs hall and bedroom in January. We chose Mohawk Flooring for their stain protection warranty. We have two cats so it was really important to us because cats vomit occasionally. The color and the style of carpet is great. It was a quality experience from the beginning to the end. We also received information on how to clean various spots. I'm telling all our pet owner friends about Mohawk Flooring.

Be very careful dealing with Mohawk and their warranties. If you cannot prove professional cleaning every 18 months, NOT cleaning yourself, they will not honor any warranty. This is buried deep in their warranty information and gives Mohawk a quick exit from any warranty discussions. The company who sold us the carpet is out of business and Mohawk will not even provide the courtesy of a visit by their local representative to view the carpet.

Just had Mohawk red natural oak flooring installed. Approx. 1400 square feet. Nearly every plank has an indentation/gouge in it. It looks like a manufacturing - machine defect - these gouges are all uniform to each other. Also, the floor is buckling in several areas. So far I have gotten no response from the company and the installer will not take responsibility.