Mohawk Flooring

Updated on 06/29/2020: Hello, still waiting for Laura or someone at a Mohawk to get back with me. On May 7th she indicated they would help me with next step on claim as installer/flooring company refused to file a claim. Please contact me.

We had floors in Mohawk before and I had a few left, and so I wanted more of it. We got a different Mohawk this time, the blended tones flooring. The one who sold them to me was very helpful .Everything has been very good and the installation process was very easy.

I got carpet through Mohawk Flooring for my living room. I had a good experience during installation. Plus, I like the quality of the carpet that was put in. It was thick. Last year, I had my sister put in carpet with the same company.

We have a major issue with the product from Mohawk and they do NOT support or warrant their product. Our flooring was damaged during a toilet overflow in late 2019. The insurance company came out and agreed to pay for a new floor and we hired a company called Marquis Floors out of Lilburn, GA. They offered a product from Mohawk (product number WSC-47-62) called Oak Winchester.

The flooring I bought is fantastic. We got a Pure Breeze carpet. We had it installed and it was fantastic. We had a 5x8 pad underneath it. It's in our basement so it's got concrete underneath it. But it's extremely soft and we love it. There were a couple of things that led to our decision to pick this one. We were looking for grey tones and there were a lot of browns and tans and things of that nature that we didn't want. We were drawn to the color and the options that Mohawk had. The place where we went to offered a large sample at no cost. A lot of times, there were places that were making us pay 25 bucks to just take the sample home. It looks great against the wall and all the colors that we had.

We couldn't be happier with the carpeting from Mohawk. When we walked into the store, it was on display and I just walked right to it. I said that's the one I want. We had the two bedrooms installed with it.

I’ve had an awful experience with Mohawk carpeting. The carpet has pulls and looks old and worn.. The owner of the store we bought it from came to look at it and agreed that it looked awful. He contacted Mohawk and they sent out a representative. Mohawk concluded that the damage was from our two small/medium-sized dogs. However, we have had carpeting in several other parts of the house for much longer than our master bedroom carpet. Our dogs spend more time on the basement carpet, my home office carpet, and my daughter’s bedroom carpet than in the master bedroom. The other carpets have no pulls at all and look much better even though they are older. The Mohawk carpet was specifically supposed to be good for pets and yet it is the worst looking and needs to be replaced. I am so disappointed with Mohawk and their “independent: inspector."

The construction manager for our remodel helped us coordinate a lot of things and he was familiar with the Mohawk product and their local dealer, which I wasn’t aware of. He managed the installation of the flooring and brought the crew, so it went smooth. They moved our furniture around to get the flooring installed and worked well. They put in luxury vinyl plank throughout the living area other than the bedrooms in my home and we were happy with the results.

We moved in and had every room of carpet replaced by what we were told was going to be the best choice for us and our dogs. We spent nearly $8000 on the carpet to have it look terrible in less than 6 months. The carpet has loose fuzzy strands pulling up in our main living area. We bought this carpet for their “amazing warranty” only to find that the inspector Mohawk commissioned wrote a report telling us it’s probably our vacuum- a CRI certified vacuum is what we use. The company we bought from is “busy” and hasn’t called back and Mohawk can’t give a straight answer as to why this happened. I don’t know how you can blame a vacuum for only one living area of damage? I vacuum my whole house with it. Why wouldn’t it be everywhere?

We were trying to match an existing Mohawk Flooring which has been there for four years. I had a box and the reps put the leftover stuff in the attic, which was how I knew what that was. We've had scratches in a couple of spots on the floor from dropping things but it has been fine. It’s a good floor.

I’m currently having a terrible experience with Mohawk. I would not recommend them to anyone! I purchased a Mohawk carpet from Lowe’s in November (so I would have it done in time for the holidays). Within a week the carpet began pulling everywhere. I immediately went back into Lowe’s and filed a claim. Now 6 weeks later I have gotten nowhere. Every time I call it’s a different excuse. It’s busy due to the holidays, they lost my paperwork, they need pictures (even though I have an email saying they received the pictures). The carpet is hideous! Looks terrible. I’ve never dealt with a company that has more excuses than standing behind their product! Don’t waste your money with Mohawk! I give their customer service 0 stars as well as their product. P.S. 2 weeks later I purchased another carpet for a different bedroom from a different manufacturer... It’s beautiful and holding up wonderfully.

We spent about $10,000 on Mohawk materials. The finished look was beautiful but we were appalled to see the immediate and dramatic change in color with contact with indirect sunlight. (It also scratches very easily.) We’ve had the floor just two years but it already looks about 20 years old. Although it’s reasonable to expect there to over time be some changes, these changes are extrême and make it impossible to ever change furniture placement. So disappointed to invest in an American company only to find substandard quality.

I liked the look and the price of the Mohawk product and had it installed in three rooms.

Had Mohawk Vinyl plank flooring installed just under 2 years ago. Worst product ever.. Flooring is breaking and coming apart at the joints. Regret buying it.. Wish we had of done more homework before going with this product

Our carpet was installed August 7th 2019. Noticed it looks matted like a 10 year old cheap rental carpet in a few places already. Called Company we purchased from and they filed complaint with Mohawk who said first we must have carpet professionally cleaned. Then if still unsatisfied they will send inspector out. Ridiculous that they want you to pay more money when they are well aware their smart strand corn carpet was obviously never properly tested and fails miserably as a residential carpet. They should remove it from the market immediately and offer a replacement carpet of tried and true performance carpet made from something other then corn. My husband has terminal cancer and is on chemo to try and live a little longer so you can imagine how ridiculously rude and infuriating Mohawk’s suggestions are this is at this time. Judith **, Voorhees NJ **.

Very dissatisfied with this company and the so called "great warranty" they offer. We ordered carrier for our living room and our stairs through a local flooring company and picked out a great carpet and thick padding to be installed, little did we know by year 6 the boards of our stairs would be showing through this "great Mohawk carpet" we purchased. Called the installation company who came out and it was reported to us that it's not covered because we did not get our carpet professionally cleaned twice a year???? Ummm what?!? The stains that are in our carpet are not the problem, the see through wood spots on our stairs is the problem!! This coming wants to make a quick buck and NOT STAND BE THEIR PRODUCT.

My experience with the carpet company was fine. My experience with the Air.O carpeting is not. It feels like you are walking on boards, not carpeting. I understand there is a 10 lb pad attached to the carpeting; however, the carpeting has no substance and does not provide any support. One of the reasons we chose this carpeting was because we walk barefoot in the house. However, we can no longer do so because it hurts our feet. What a total disappointment.

We recently purchased your Karastan Smart Strand Delicate Path carpet. While we are so far very happy with your product, we are disappointed that at no time during this process were we advised by the retailer that our current vacuum cleaner may have an issue with this carpet. After installation we attempted to use our very nice Shark to vacuum and had the same problem many other people have had with other quality manufacturers of vacuums. Suction and proximity to the floor made it difficult to use. Researching for hours about this it appears Soniclean the company you have "partnered" with is the answer to this problem.

We got the Karastan carpet for a master bedroom and a family room from Mohawk. We had brought many samples home, and got that brand because it’s described as a SmartStrand which is supposed to be very resilient to dirt, marks and trackings. The carpet feels good under the feet. It was delivered in a decent time, and installation went good. We’ve used the same installer many times in the past and we were happy.

I am very happy with my Mohawk Grandwood vinyl plank flooring. I chose the color Brown Sugar & we installed the flooring in the main level of the house. It's easy to clean and it looks beautiful! We have only had it for a short time but no scratches from us or our 65Lb doodle. The doodle scratched up our hardwood flooring so decided to go with something more durable. I had trouble finding reviews on this flooring so wanted to make sure I wrote a review to hopefully help others.

Hard to believe that a company with a (formerly) good reputation does not stand behind their area rugs. We have had strands shedding for two years I thought it would stop, but it hasn’t. I contacted the company and was blown off. They said no warranty for area rugs. I checked the warranty on their website—buried in 20+ pages of confusing exclusions and some inclusions, is a statement that area rugs are not covered. Most people would never notice this in all the wonderful words about long warranties and carpets and rugs for page after page of company blah, blah. It was like reading a credit card agreement. If you buy from them, it is worse than a crap shoot. At least with dice, you can sometimes win.

We decided on the pattern and the color, and everything we liked, and Mohawk happened to be that brand. And we’re perfectly satisfied with it. The flooring was installed in the bathroom and in the living room. The quality is very good so far. The cost was comparative to anybody else. And we dealt with this particular carpeting store for a number of years in different locations, and always satisfied with the install and any kind of issue we’ve had in the past. Cassandra was the person we dealt within the store and she was very good. She came over the house and we discussed a lot of things. We had a good choice of different patterns, and she took the time with us. The installers did a good job and they were thorough. At this point, I have no issues at all.

We purchased the Smart Strand carpet for our bedrooms. I had read that some vacuums don't work for the carpet prior to purchase, but was told all I needed was a vacuum with height adjustment. WRONG! We own two vacuums which neither works with this carpet. I sent an e-mail to Mohawk and really didn't get any help at all. They referred me back to the website where I cannot find which vacuums work etc. Do your homework before purchasing this carpet.

We got some LVT flooring installed in my mother-in-law's living room and dining room from Mohawk. She liked the color of it and the way it felt. I installed it myself since I'm a carpenter, and laying it was pretty easy. Cutting it with a jigsaw around corners it melted every single blade I used per cut. But I would never make that transition piece to cover the T-molding again. It sticks up really high and is a tripping hazard. It’s just a chunk of plastic. I wouldn’t put it in anybody’s house. I actually threw it away and went to Home Depot to get a different type that worked a lot better.

We ordered about 2200 sq feet of flooring, and paid for delivery to our home. Upon delivery, the flooring was not the same as the sample we have. It seems that the Mohawk sample was mislabeled. This by itself would not have been a big deal, but we are now going on close to two weeks, and the only resolution that has been presented by Mohawk is that we can pay to have it shipped back to the warehouse, and they will waive the restocking fee (only if we buy Mohawk again).

The Reps and Mohawk Company intentionally dupe you into thinking RevWood flooring is an Engineered Hardwood floor when it is in fact a Laminate floor (that cannot be glued down). They avoid saying Laminate because they want you to buy it but it has exactly the same problems as every other laminate flooring- noise. It is extremely loud, sounds just like its Pergo predecessor. This floor is beautiful but I am telling you- DO NOT buy this if you don’t like the sound of laminate. There is absolutely nothing you can do to eliminate the loudness of this floor!

We looked at a number of stores and we settled in on Mohawk, both for reputation and warranty, as well as the design, style and color of their carpet. We had it put in our finished basement and it fit what we were looking to do from a quality standpoint. We were looking for a soft carpet and for something that would be comfortable to walk on in bare feet. We were also looking for a color and pattern that would work well in our area. The other thing we liked was the smart strand which is what they called the product. Plus, Mohawk's carpet had the stain resistance. Its cost was a tad higher than we really wanted to spend, but we felt it was worth going ahead and paying the difference. We've been very happy with the installation, too. The crew from the store did a great job and all in all, we were pleased with the purchase.

We just got our carpet done from Mohawk and my wife and I noticed pretty quickly that the carpet that was installed was a different color than what we had purchased. We had purchased grey mountain which is grey obviously and the carpet that was installed was slippery rock which looks more blue. We noticed this due to the samples that we still had. The second the contractors left we knew something was off.

Mohawk were having a special, so I went with them. Their price was my favorite. I purchased carpeting for my living room, hallway and three bedrooms. I’m not sure, however, if it’s the carpet or if it is the padding, but it does not feel as padded as the old carpeting that came out. The carpet in the den is more padded than this. Apparently, the padding matters. If someone asked me about Mohawk, I'd tell them to spend more money on a different pad versus their standard pad. Nevertheless, the overall experience with them was fine.

We installed a carpet in our basement, and we matched what we had upstairs. We built the house two years ago and in that two-year span, the company we went through said there have been 15 different colors of winter flannel. That made it difficult, so choosing the color wasn’t the easiest part. We took a swatch in and the people down at that company were great and did a lot of research for us. They dealt directly with Mohawk and figured it out. The installation crew also came through the company, and the quality of the carpet is decent. We wished we had a little bit more of a cush to it, but other than that, I like the colors and it looks good with the color scheme for our house.

Mohawk Flooring may claim to be the “global floor leader” all they want, in the end it’s just a floor manufacturer with a lack of customer service. We have always used Mohawk as our preferred floor manufacturer of choice - for our personal home and rental properties. So for our new house, we obviously decided to go with Mohawk LVT. Floor came in for installation 9/3. Contractor opens the box only to find wood was a different color - labeling is correct to the color we ordered. Contractor called rep Mike and was informed Mohawk will overnight the new material (arrival 9/6). Well, they did overnight it....a sample book instead of the actual floor material! This means I have to postpone my move-in for another week!

I had Mohawk carpet installed in the family room. The sales clerk and the installers have been very helpful. They have all been thoughtful, too. The installation went well. I got a gray with beige and browns in it, but it has been brighter than I thought. Nevertheless, it is very nice and I like it. Mohawk has done a nice job.

I read good reviews about Mohawk Flooring, and they had nice carpets. We ordered some carpet and quality-wise, it is very nice. It was easy to find the color and style we were needing. It took a little while to make a decision, but that was our issue. Our experience has been good so far.

My wife and I purchased a new construction home in August 2017. We had Mohawk SmartStrand carpeting installed and did everything to keep the warranty requirements. In July 2019 we filed a claim due to the separation of the primary and secondary backing of the carpet. The independent inspector performed an integrity test, and noticed a discrepancy in the various areas he tested, regarding the strength of the resistance in pulling out a strand. He also used a black-light to inspect for urine, and found no evidence. (We own two dogs). We not only have had the carpet professionally cleaned (documentation provided to the inspector), according to the warranty, but also cleaned the carpets ourselves on several occasions, with a home carpet cleaner.

I recently had Mohawk TecWood engineered flooring installed in my addition. I chose Santa Barbara, Elba. During installation, there were enough scratches that I was given a bottle of Old English scratch cover. I do not even have the room completed and every day I find more scratches. Anything that has been moved in was carried, felt floor protectors or gliders were used, and there are new scratches all the time. Once this room gets used and lived in, the floor will never last. I am very disappointed in the product.

I bought a laminate plank from Mohawk Flooring and had it installed in the kitchen and bathroom. When the product got here, it was defective, so I was a little upset about that because we couldn’t finish the floors until they could get it back in. The store ended up working out something and they had it in five days later. I am worried about the quality of the product because I paid so much for something that was defective. But I was very happy with the store that I was working with. They went the extra mile.

I am a carpet installer. I have been doing it for 25 years and I have never seen such poorly made carpet. I don't know what's going on, but they can't make a piece of carpet. We ordered the original carpet for customer. The carpet couldn't be laid properly. We ordered replacement, same problem! I know of 3 or 4 other jobs that are the same and it seems that the mill and inspector are not there for the installers or the customer. Better product and inspections are needed. Thanks!

I bought a new construction home, and they used Mohawk engineered flooring in the living room and kitchen. These floors are not suitable for living on. These floors scratch easy, they chip easy, and the finish come off easy. I have only been in my house three months, and these are the worst floors I have ever lived on.

When you’re looking for a tile, you know what you want and when you find it, that’s it. I found the tile I liked that worked for me in Mohawk Flooring, and the price was also kinda what I was looking for. The Mohawk Gable Point Everest White tile will go with everything and we're having it installed everywhere. We’re doing the bathrooms too. In fact, we’re still working on it. But so far, things look good.

Was shopping at Target and fell in love with several Mohawk area rugs. I bought them and a few weeks later was back for more - so soft. Noticing that my toddlers bury their faces in it and eat off of it I decided to check the material. All of the rugs say "fiber: made of remnants of undetermined fiber content." This vague description is Alarming for a parent. Does this mean there is plastic, metal, and waste products in it and chemicals like BPA? Is it primarily made of recycled clothes and rags or are there other things like tires. Wish more information about the fiber and the way Mohawk processes it was available. There's also no information on backing and trim. I don't want to return them, but not knowing what it is is scary.

I purchased Karastan flooring through Mohawk and had them install it in my home. I was looking for a low nap carpet and I liked the low nap on the Trendy Essence pattern so we picked that out. The stain-resistant feature attracted me to that style. Thus far, my experience has been great and it's what I expected.

We had the carpeting installed in our family room by Lowe's, who promised durability and pet-friendliness. It was neither. Within a week, pulls and strands appeared as the carpet unraveled. Six months of back and forth with both Lowe's and Mohawk yielded nothing. After analyzing a sample of the carpet (after our repeated requests over months), Mohawk claimed it was not defective. Save yourself heartache, and avoid Mohawk flooring. Poor quality that cannot even stand up to normal foot traffic, no less a Labrador retriever.

I mostly like the feel of Mohawk's product. I bought carpet from them and I had it installed in a bedroom of my home. The color is kind of a white-grey blend and so far, it’s great. When I go over there, I walk on it barefoot.

Updated on 09/03/2019: It's been more than a month since I last spoke to the Consumer Affairs team member. I provided all the information along with a phone number of the installer. To date I have not heard any news as to the status of the issue. Will I ever hear from you guys or is this the standard modus operandi.

The Variations vinyl planks from Mohawk Flooring were already installed in our kitchen before we moved in. So we just continued on with it in the other parts of the house. My favorite is its durability. It’s basically life-proof. I would recommend Mohawk.

I purchased two expensive Karastan area rugs from a large Nebraska retailer with a branch now located in Dallas. I thought I was purchasing a top quality rug manufactured by a reputable company with a long history of excellent quality and customer service. From day one complete loops of carpet fibers freely popped out of the carpet on a daily basis. This problem continues. There are loose carpet fibers all over the house. At first I contributed this shedding to new carpet "lint". It has continued for over a year. I thought I was covered because I purchased an extended warranty. When will I learn these warranties are worthless???

I saw Mohawk at the tile place and I liked the quality of it. We were between two products, but the $500 off really helped. So, with that, we went with Mohawk. We got the wide tile that looks like wood and it’s very realistic-looking and I like the wide plank. We did the whole house in it. So far, so good. We really like it.

We have Mohawk Tecwood flooring throughout our first floor. The floors are less than three years old and they look awful, full of scratches, chips, and dents. We have mats at both doors, felt protectors under chair legs, and a large rug in the living room. In addition, we have no pets and no children. I cannot imagine how terrible the floor would look under more demanding conditions. Tecwood is a terrible, low quality product and I would not recommend it to anybody for any purpose.

We were looking for a new flooring and it was for a rental property that we just bought, so we wanted to go with a company that was local. Mohawk was the product that the local people offered us, so that was what we bought. We went with some fairly plain carpet from a look perspective, but something as reasonably durable. It was for an old house that we’re renting out, so we wanted to make sure we got something that would look good and would wear out well. We had someone install it and it took two days. Any trouble we had was after the fact though. We had to have the doors shaved down a little bit because the space didn’t have carpets before, so the carpet raised the flooring to the plank where we had to have the doors brought down. Other than that, we were very happy with our experience.

We have a cottage and we purchased flooring from Mohawk for it. I’ve been there since and it’s lovely. We got the Luxury vinyl and it was put in a sunroom/dining room kinda area at the front of the house. Initially, we were looking more for the flooring itself rather than the company. We got the flooring we wanted and that happened to be Mohawk’s flooring, so we went with them. My mom spoke with the person at the store and she said that they were very helpful and able to find her the correct underlay that went underneath the floor.

We were open to looking at all flooring products to be installed for our home. We did our research and we liked the Mohawk Flooring product the best, and the color was perfect for us. Also, dealing with their reps was wonderful. They were very knowledgeable about their product. I bought carpet and laminate and it was on sale, so that was another plus.

I bought a replacement piece of carpet that was cut off. I had a match of it that was currently on the floor. When I found out that the builder used Mohawk, I figured out I was gonna go with Mohawk too and everyone was helpful.

Bought this flooring about 3 weeks ago. Dont like the feel when walking on it. After a couple of days the seams started to separate. It was bought inside for about a week to adjust. There was a quarter inch gap left all around the perimeter. It looked good for a couple of days and that was it. Contacted the store where purchase. Finally got a claim number. (See what happens.)

I did the engineered laminate for my whole main floor and I really like the look of it. I like that it’s a wide plank and that it doesn't have a shiny finish. It’s a matte finish that looks like burned wood, which is what I was going for. I’m in love with it. I also liked that Mohawk had a bit of a warranty as far as waterproof because I have animals. Then compared to other brands I considered, the cost was also pretty similar.

We had our Mohawk smartstrand carpet installed 3/7/18 by Above All Hardwood Floors after several recommendations on product by installers. After installation we purchased a new vacuum cleaner recommended specifically for carpet brand/style. We vacuum a minimum of 2-3 times weekly. No one is even home regularly on weekdays. We do not wear shoes on carpet. We began noticing wear and matting of product on stairs and a select few areas in family room 1/2019. We contacted Above All Hardwood flooring 3/2019 after increased wear/matting was noted. We were told we should have it professionally cleaned as it can make the strands refreshed. Regular cleaning is also required by the warranty. Zerorez cleaned carpets for us on 4/9/19. No improvement of carpet texture noted.

I have a large area open floor plan in which the floor is all covered with Mohawk Bayview Country Natural Hickory Laminate. My refrigerator leaked on the floor which in turn ruined a portion of the laminate in front of the refrigerator. I was lucky enough that the laminate was still available and could place an order with my local carpet store and have the new laminate installed.

After my installers were 2/3 complete, they started opening boxes and noticed the wood was a different color. We called the distributor who then put me in touch directly with the Michigan Mohawk representative, Mike. He did not answer the phone 1 time or text messages. I requested they send me the correct floor within 3 days as I had other trades and people scheduled to perform services, I needed my flooring immediately or else I would miss my closing date. Well that didn’t matter to Mike, he simply just didn’t care. They took 9 days to get me my floor and I had 2 hours to get it or else it would’ve been 11 days. This problem costed me thousands of dollars and I had to push my closing back 1 week. Then they have the nerve to charge me for the additional boxes of flooring. Let’s just say I wouldn’t use their products again due to their carelessness in customer service.

Updated on 09/15/2019: I purchased my carpet and purchased the more expensive pad for the carpet warranty. Two years the carpet was rotting and Lowe's did come and replace it. Now two years later it is degrading. Professional carpet cleaner came in to clean and told me there was nothing he could do. The fibers of carpet were degraded. Lowe's said I had to deal with Mohawk now. Wrote a complaint on here and Mohawk got back with me saying too bad. Even though there is a 20 year warranty they will not replace if it is a walkway which that is not what it says in their warranty that they will replace for degraded carpet if it is a percentage worse than a non walkway which it is. They were going to review it and that was 5 months ago.

I recently (one year ago) bought a new $465,000 home that had Mohawk Engineered Hardwood flooring installed. Less than a year later the entire first floor (1400+sq.ft.) is wearing out. The color is wearing thru or chipping off at the edges of the boards. My cork brown floors now have lines of lighter wood showing thru. Mowhawk sent out an inspector who determined that over 20% of my floor has "checking of the face veneers". Mowhawk decided this wasn't a manufacturing defect even though there is supposed to be a 25 residencial warranty. It didn't last a year... Builder, Installer and Mowhawk (manufacturer) all claim it isn't their fault. I feel sorry for anyone who has to deal with this company.

We got carpet from Mohawk and it was 100% SmartStrand. We pretty much did the whole house, except for the kitchen and bathroom. The installation team wasn't exactly sure in some cases what they were supposed to do, which kind of surprised me. They didn't know if they were supposed to do the closets and if they were supposed to do the stairs. Stuff like that kinda threw me off because I thought they’d for sure know what they were supposed to do before they came to the house.

I installed Mohawk Exquisite Attraction carpeting in two bedrooms on March 26, 2018. I became concerned when it was three months old and the texture of the carpet had completely changed looking older than the one it replaced. I made many calls to the retailer and was put on hold until they had time to come to the house to check on the carpet condition. They showed up four months later. Many months passed with no resolution. I called Mohawk and was told that perhaps I bought a cheap carpet or allowed it to get very dirty.

New home, 5 or six boards were replaced prior to move-in. Three months after move-in, we have 12-20 more boards. Toddler has gotten two 1/2" long pieces in his feet, adults have also been tagged. About every 2-3 weeks, a new board starts splintering, and this shows no sign of slowing down. Mohawk Warranty response to installer: "Behaving as expected, not a valid warranty claim." Installer told us Mohawk advised we should "just sand down the rough edges." We have boards that have cracked along several feet (and in the middle of the board), not the edges. What does it take for a 50-year warranty to be triggered, every single board failing? Emergency room trips from splinters?

I purchased Mohawk 100% SmartStrand BCF 3GT Polyester with DuPont Sorona Renewably Sourced Polymer. Style: SILK 00119D. Color: Log Cabin. I purchased this carpet from Home Depot in May 2009. So this carpet is 10 years old. It was installed in 4 Bedrooms. I wear my shoes all day, every day. I have had multiple Dogs and a cat. All of which at one time or another pottied on it or vomited on it. I have 10 grandchildren, again, at one time or another pottied on it, spilled juice on it, and got gum stuck in it. I vacuum with a Dyson DC17 once a week.

We moved into our new house 12/2018 and chose Mohawk LVT because of builder's designer selling us on its durability. We were very careful to put mats at all entry doors, felt pads on all furniture and even purchased a special vacuum and mops. We began noticing scratches immediately. We now have hundreds! We contacted the builder/installer and they sent someone out to replace a few pieces. He suggested we purchase a Minwax marker and touch up the scratches.

We purchased Mohawk Vinyl flooring earlier this year to install in our new home. Shortly after installing the product the seams began to separate and it looks horrible. Mohawk wanted us to file a claim with Menards, who sold the product. We filed the claim and Menards sent it onto Mohawk, who after several weeks still hasn't responded. I have called the company, but have been sent to their never ending phone tree.

Matted carpet in 4 months. I purchase and moved into my beautiful new townhome in Oct 2018. I live there with my son who works all day and stays in his room all night. There is no continuous use of this carpet, I don't see any reason why it should look like it's 5 yrs old. I went to Europe for 1 month 12/19-01/19/19 that's 1 month with no use. When I got settled in after being away for so long I noticed that my carpet looked horrible. So I went to get estimates on new carpet. Every person I spoke to talked about how their carpet has a 25 yr warranty. That's when it dawned on me I just purchased this townhouse. This carpet should have a warranty as well.

I'm all commercial in my projects, and all of my dealings are with either the provider or the subcontractor. Both the two main flooring subs I use like the Mohawk line, so that's usually what they quote to me, and we get somebody to pick out of that. We buy the higher end of Mohawk's products. They have good products. They are also competitive on pricing, and the quality is fine. Mohawk is a good company, and I've always had good luck with them. The dealer network works. Putting somebody in local to develop relationships is a great way of doing it.

I had Mohawk carpet installed November of 2018. I notice my carpet has multiple large loops on every stair. It looks very bad! I contacted Fantastic Flooring because Mohawk offers warranties on their carpet. I sent videos and multiple pictures of the carpet. My claim was DENIED due to PET hair. They zoomed in on one picture that had pet hairs in it and denied it due to pet damage! I had carpet on my stairs for 13 years with NO problems. I still have this carpet in my bedrooms with NO damage.

We purchased Moduleo Ethnic Wenge luxury vinyl plank flooring. The installer came on February 4, 2019 to install the flooring however it became quickly apparent that there was a manufacturer defect in how the planks were “cut” as they were not “locking” in during the installation. I sent an email on February 26 enquiring about the status of my flooring situation. I received a response from Vanessa who indicated the distributor was waiting for a sample to open my claim. It have been six weeks and I have not received any new information. This is becoming quite distressing as we have had to live with exposed sub floors not to mention the impact this has had on subsequent contractors in terms of unnecessary delays and additional costs. I am hoping someone can provide me with an update!

I liked the wood flooring from Mohawk and my favorite part of it is its color. I had it installed in the living room and dining room, and it has met my expectations for the most part.

Five year old patterned carpet in our lower level. There are no kids just two adults and a 10 lb. dog who never goes downstairs. I vacuum weekly and within the last month there are now 5 pulls all the exact same size and paths with crushing. We take off our shoes when we come in and seldom even use that area. Our 30 year old carpet upstairs that gets most foot traffic still looks great. From what I am reading regarding the warranty, I'm not even going to bother submitting a claim. Not worth the already high sense of frustration. Why I ever went with Mohawk I'll never know. I read all the reviews about how crappy the carpets were but got talked into the brand by the salesman who was also the owner. I guess I'm one of the lucky ones since we got five years out of ours but I'm thinking it's because we so seldom go downstairs. SAVE YOURSELF THE AGGRAVATION AND MONEY AND STAY AWAY FROM MOHAWK.

We bought Karastan carpeting from Mohawk for the bedroom and the living room. In the bedroom, my favorite thing about the carpet is the plushness of it. But in the living room, we weren’t shown the same carpet as what’s in the bedroom, so it’s not as plush. I was disappointed in that, but can’t do anything about that now. The bedroom wasn’t installed until after the living room, so I didn’t know the living room wasn’t as nice until the bedroom was finished. I liked it okay until the bedroom was done.

The guy that designed the stuff talked about the SmartStrand stuff up for years. Then I just went in Mohawk Flooring and told them what I wanted and asked how much it was. The carpet was installed on the main level of our home and the people who installed it was okay. So far, the carpet has met my expectations.

The carpet I had installed by Mohawk was just the right color. I like it and it has met my expectations. Their sales reps are always good. And I would recommend Mohawk Flooring.

Purchased Mohawk Vintage carpet in October. Had to move a 1200 lb grand piano up a stair to allow for install. Carpet installer did a great job. It was evening and everything looked fine. I brought in a crew to return the piano to place. The next morning, with light coming through the windows, it was discovered that the carpet was flawed throughout - lines from a "low loop" every few inches. The company admitted it was a flaw, but was unwilling to do anything about the very expensive proposition of bringing in piano movers TWICE to remove and restore the piano.

I want to say we have had a wonderful experience so far with Vanessa and the Consumer Affairs department for a warranty claim. They have been diligent and knowledgeable and accessible. Working with us every step of the way.

YOU GET WHAT YOU PAY FOR!!! I originally purchased Stoney oak gray from the Home Depot from the Harahan, Louisiana location, and had it installed in Jan/Feb of 2018 by Home Depot. By September your product began to fail. After the installers came out and figured out it wasn't an install issues, we then concluded that it was in fact a manufacturing defect. In fact, you guys have admitted the product was defective.

Pergo XP was absolutely beautiful when I first got it. Now five years later Mohawk won't even honor the warranty. They blame it on installation that to me is a joke that is a cop-out. I can't believe that a company like Mohawk of the Pergo Department would actually call it a installation problem when there is curling on the floor. There's also chips of the flooring coming off. There is a big water scratch line, I guess you can call it that. I had to fix with BS repair kit. Tabs are breaking left and right. I told him that it was mushy at first and now the tabs are breaking like their dominoes falling over. Do not buy Pergo XP. I'm begging you. Do not buy Pergo XP. It is the biggest scam stuff I have ever seen and if you go for a warranty on it they will laugh at you basically and say, "Sorry. It was an installation problem."

The carpet is constantly shedding and the seam is visible. Inspector came and said they thought it was defective carpet. The retailer is saying it is because of our dog and Roomba but it was shedding before we got either. Tried to reach out to Mohawk directly and they said I need to deal with the retailer. The retailer is scammy and even their installer said they are scammers and they won’t fix it because we own a dog, he said there is no way to fight. He said our carpet should not look like this after a year and he was so sorry. My husband is a disabled combat vet and doesn’t deserve this.

My wife and have been spending the last few months redoing our basement. Our previous carpet and decor of 15 years was needing an uplift. We struggled to find a good quality Berber and selected a Mohawk line from Loudenslager's Carpet Corner in Williamsport PA. The carpet came in very quick and the installers were very professional. Our area is an L shape, making it wider than 15' at the L section. This required a seam, but that did not concern us because our previous Berber had the same seam location. The install was a challenge due to a slate pool table needing moved from one side until completed, and then back to complete the L portion. A great deal of coordination was required for this.

We went to Home Comfort flooring and the quality of the other carpet brands that they carried were comparable to the one that we got from Mohawk Flooring. But we liked the color and thickness of Mohawk's product so that's what we bought. We had it installed in our living and family rooms and their reps did a great job. They moved the furniture and were in and out. We were very pleased with our experience.

I really wish I’d done my own homework, instead of listening to a lying floor salesman. We put in Mohawk Windridge Hickory. He assured us it was a very good quality and would withstand most anything other than abuse. He told us Hickory was a hardwood and held up much better than most. We’ve had them less than a month now and they’ve got this weird white dust or film that I can’t get cleaned off of them and they’re already scratched all to hell. I bought only the cleaner that Mohawk recommended, so why can’t I get them clean? I can’t find big enough rugs to cover the entire freakin floor, everything and I mean EVERYTHING seems to put a new scratch on these darn floors.

From day one this floor (Mohawk 5-inch Tagliare flooring) has been a nightmare. They even told me, "It's rated a hardness of 900. That is not suitable for flooring." That's a direct quote from Mohawk. In two years with all my furniture on felt pads the Finish has worn off of everywhere Furniture sits on top of and yet they're telling me this is not and the contractor who installed my flooring said they don't even install it anymore because of the nightmares of having to rip it out. His exact quote was, "It's a defective product and we will not stand behind it because the manufacturer will not stand behind it."

We like the type of carpeting that we got from Mohawk Flooring. It's like Berber, which we like. We also like its colors and quality, which seems very good. Now that it's installed, we're very pleased with it. It's what we imagined it would be.

We bought country oak-colored laminate flooring from Mohawk to patch up the same kind of flooring that is already in our house. I'm very happy with the flooring.

We purchased the LifeProof carpet in April of 2018, after 2 months we noticed it had started matting together even in areas of little to no traffic. We made the claim and pictures were taken along with a sample of carpet for testing. We do not wear shoes in the house and purchased the expensive padding for under the carpet. We have a warranty but they came back with testing to say everything looks fine so they will not be replacing the carpet. Very unhappy with this product and how they will not even replace it, won’t purchase this again or anything Mohawk makes, carpet even gets vacuumed every other day but yet looks years old when it isn’t even a few months old!

We purchased a new spec home with existing Mohawk engineered wood flooring in October 2015. Approximately 1 year ago we began noticing small splits in their wood flooring and contacted the home builder with their concerns. The consumer stated that the builder has inspected the flooring several times and determined humidity was the issue and there was nothing they could do about the splits. We are not happy with the determination and an inspection was requested. The flooring was installed several weeks before they moved in but has no knowledge of acclimation, moisture testing or installation. There is no attic stock to measure, inspect, or have tested.

We bought a new home with Lennar 11 months ago. Mohawk Flooring was installed and was already delaminating when we did our walk through 1 week prior to closing escrow. Soon after we moved in the flooring started to chip throughout home at edges and pieces were cracked down the middle. Flooring company that installed was informed that Mohawk is no longer making our die lot. We are now stuck with flooring that is again delaminating and several cracks running down middle of the boards and chips throughout with no solution as Mohawk refuses to replace our floor and keeps sending samples that do not match our flooring.

An LVT product from Mohawk Flooring was picked out on appearance. It was expensive but it’s good. It's very durable and it cleans easily.

We purchased Karastan carpeting for the basement from Mohawk, whose quality and class were higher compared to other brands. We got a small stain and we haven’t been able to remove it, but it’s a nice carpet that feels comfortable.

I'm happy with the Mohawk carpeting and I've recommended it. I like the color, style and quality of it. We had it done before Thanksgiving and the installation in the living room, dining area and small hallway combined took half a day.

We’d done Pergo type flooring before and it heats up, and the Mohawk flooring was guaranteed not to do that. Plus it is waterproof, which is big as I have pets. I purchased a PVC floor and I’m very happy with it. I highly recommend it.

I am quite pleased with the Mohawk carpet because it was inexpensive. I ordered it because I needed to get it in relatively quickly, and the wear and tear on it has been wonderful. I have it in three bedrooms and a hall and it's very nice.

In Mohawk’s advertising, they carpeted a zoo and after a year with elephants and rhinoceros, they carpeted the cages. They cleaned the carpet and it came up perfect. We got dogs and I wanted a durable stain-free carpet so, I had Mohawk carpets installed. It's called Triexta fiber and it's a new fiber that is positively stain-free. Moreover, the carpet is dense so it does not get worn down in traffic areas. We have had two accidents with the dogs and the carpet cleaned right up perfectly. I am very happy and I feel great that the carpet is standing up to my expectation.

For my daughter's condo home, we purchased Mohawk's water-resistant laminate flooring which was put in 3 rooms and some hallways. We also got the tile from Avalon for the kitchen. The cost is higher, especially Avalon is always higher, but the quality is good. We like the look and the color of the flooring as well. The flooring is beautiful and I love it. I'd recommend Mohawk Flooring.

Installed in May 2018 in response to a water damage claim. Note- I should have been a bit concerned when the insurance company paid the flooring company directly. This floor is nice to look at but is not functional as a flooring cover in a residence. We are not hard on floors; it's my wife and I (we are in our 50's) and our 2 dogs (nails trimmed regularly).

We searched around Paramount for flooring. We got a bunch of pets and Mohawk Flooring sounded like it was a good product for that. Also, their price was good for the quality. We got them to install carpet on our stairs and bedrooms, and the installation was good. I like the smart stranding and the stain resistance of the new carpet. So far, everything's good.

Updated on 01/20/2019: Mohawk must pay Consumer Affairs a lot of money, because when you post something negative a nice person named “Laura” make it sound like Mohawk cares and you can’t post a reply to her very apologetic response. Have you noticed that if you have an issue they say sorry and ask for information on your claim? Shouldn’t they have it already? I’ve been waiting for weeks to hear about the claim LA Carpet put into Mohawk, and nothing has been done. If the company that sells the stuff says something is wrong, it probably is. Do they really want to deal with false claims? We work hard for our salaries and buying substandard sucks. But don’t worry, Laura will apologize and mark “resolution in progress” within a day or so. I think it’s time to send this into KNBC LA’s Troubleshooter and see if they’ll take a consumer complaint from a special ed teacher and medically retired cop.

My mom recently purchased Mohawk pre-padded carpet. It is a complete SCAM, do not purchase it. It is not soft, hard and there is not padded support with it pre-attached. It is awful and when we requested more padding, they refused to honor the warranty. Seriously? What is additional padding going to do that crap carpet!! My elderly mom was taken and now they are making us pay to re-stock it or if we get more padding remove the warranty. That is really disgusting to elderly people. I will NEVER purchase MOHAWK brand due to this experience in Oklahoma at Action Floors in Tahlequah.

Hello. We bought our Mohawk carpet for our home at early 2013. It is beautiful carpet, which, apparently because of a bad dye lot, is becoming less beautiful by the day. However, in random areas that get no traffic at all, let alone sun or water damage, the carpet is starting to discolor. The carpet color is a dark blue; the spots are oddly shaped and a peachy color. I use an Oreck, a Dyson and a Roomba vacuum. We maintain our carpet (and our home) impeccably. We are proud homeowners. We are not looking for a 'free ride'. We just want our carpet to look like we thought it should--well maintained and not discoloring. I am so upset--I thought Home Depot would stand by its products and service, and hope that Mohawk can do something for us. Please help! Thank you.

We purchased our master bedroom carpeting from Mohawk Flooring based on the reviews that I read on other people's experiences and from the experience of other people we know. I liked the durability and the color that we found. The installation went fine and we're happy with the product that we bought.

We tried out a few different brands and decided that the Mohawk was a good mix of the plushness, durability and cost. All their products seemed to be good as far as cost and durability were concerned. We chose our carpet based on the color and the style. The guy who came in installed it pretty easily too. The only drawback was the product off-gassed for about a week and a bit. Otherwise, it’s excellent. We've had it for two months now and I'm really happy with it. I’ll be buying it again if I buy more carpet.

We had Mohawk install carpet on our living room. We were considering every brand, but that’s the one we liked. It’s definitely much better than what we had. It’s softer. We also got a good price, so I would say it has the edge. We’re real happy with them.

This company is a fraud and anyone shall be aware of it when considering buying their products. I spent about 20K with their product and installations. After a few weeks/months, the laminate started to come off. An inspector confirmed that the delamination was a manufacturing issue. The company wants to replace 40% of the flooring which I never seen happen. If there's a manufacturing issue all the product shall be replaced, not just the product that is already showing the product. What about the product that will have the problem later? I work with manufacturing and if there's a problem we recall all product from that production series, not just the ones that are evidencing the problem. The likelihood that it will happen is high. I never saw a car manufacturer recall just the cars showing a problem, they recall all the cars. This just demonstrated the level of this company. Do a favor to yourself, don't use their products.

It's my second time using Mohawk Flooring. I purchased a carpet and had it installed in the living room. I checked out other places looking for that particular carpet, but they didn’t carry what I wanted and then someone told me about Mohawk Flooring. The installation took two hours and it went fine. I like the carpet. I had a very good experience and I'd recommend Mohawk Flooring.

We purchased Mohawk because it’s a franchise. And they decided to go with this particular color and brand because they had a good experience with it at the other location. It’s pricier but the looks and the quality are good. The hardwood we bought is for commercial use and it was pretty easy to work with the product. We are using the product for counter, wall surface and vents.

We purchased Mohawk wall to wall carpet from Home Depot in December 2015. It was supposed to be friendly to normal wear and tear. Within a short period of time the color started to look off. After two years the carpet had changed from blue to brown. We were told that we needed to provide proof that we had had the carpets cleaned. Our carpets are vacuumed every week and doing a steam clean was not going to improve our problem - we worried it would make it worse. We have tried for the last year to get the carpet replaced with Home Depot. They have dragged their heels. We recently pulled up the carpet and brought it in to them. They say they are trying to resolve the file and nothing happens. We have documented the carpet before and after and kept samples. The photos are unreal. I would like to know how to escalate this complaint. Thank you.

I had laminate flooring installed by Mohawk Flooring in the living room, dining room, kitchen and hallway. However, the installers didn’t have the correct measurements. It wasn’t clear communication for them what they were doing. They didn’t have the right color or amount of quarter rounds. I had to take what they had on the truck. I was expecting brown but they brought white. They found enough two different browns on their truck. Because it's such a large area, they put together two different quarter rounds, which ended up being okay. The installation of the floor itself was good. We had white tile before, and now the flooring is a wood grain look so it's enhancing to the appearance. Also, I like that it's waterproof.

I love my new COREtec flooring from Mohawk. I got a lot of compliments on it since I had it installed in my basement. It's really good. I looked at different brands and Mohawk was the best value for the money and the most durable. Plus, I like its style. The cork underneath it is very comfortable to walk on and I like that the flooring doesn’t scratch.

Bought Pergo Lancaster Oak laminate flooring from Lowe's and had it professionally installed by Lowe's. Had Lowe's file a claim with pictures of curled edges and where the edges actually broke off. I called Mohawk to confirm that they received the pictures- they did. So far no response from Mohawk in three months.