Mohawk Flooring Reviews

Purchased Mohawk carpet at our local Home Depot approximately two years ago in two bedrooms in our home. After one year the nap of the carpet lost its puff. You can also see seams in the carpet. I had the carpet's steam cleaned with very minimal improvement. Contacted Home Depot and filed a claim. I was quickly denied due to poor resolution in the pictures of the carpet I supplied. Pictures aren't the problem, it's the carpet. We spend very little time in our bedrooms, except to sleep. Carpet shouldn't look this poorly after two years of minimal use. Very disappointed with this company. No one is even willing to come see the carpet.

I went to the floor store in St. Carlos CA, looked at a lot of different options and then decided to buy a Mohawk product as seemed to be the best value. Mohawk did a terrific job with the carpeting. It looks great. The only thing I noticed is, it still gives off an odor after about a week and a half. I suspect some of that dissipates with time.

I purchased carpeting from Mohawk Flooring. I went to the store because they were having a sale and it's what the gentleman showed me. I instantly liked the color so I never looked at anything else. I'd heard of the name for a long time and when I finally noticed that it was Mohawk, I knew I picked the good one. I love it and it feels so nice. But I haven't had it long enough to clean anything on it yet so I don't know how it'll clean up.

I purchased a laminate flooring, the Cornwall Oak, from Mohawk Flooring and it was installed a couple of weeks ago throughout my studio apartment. It's durable. It seemed to be a high-quality laminate. Most people think it's hardwood flooring as it doesn't look like laminate. I coordinated with the floor store and my flooring guy who busily went to go pick up everything. I did all these over the phone, but when I flew back here and moved in, it exceeded my expectation. I'm very, very happy with the flooring. I really like the color and texture.

I bought Mohawk Flooring at Jerseyville Furniture and Gallery. The look of what we were wanting was our main factor and then price but the deciding factor was the the color options. We bought black and it's engineered, bamboo-type flooring, hardwood flooring with the pad already attached. My salesman Jerry ** is wonderful. Excellent customer service. It was a great experience. In fact, my mom and brother are purchasing flooring as well.

I like Mohawk Flooring very much. I'm gonna be remodeling another property and I'll buy the same flooring. It looks good. It was installed correctly and improved the rentability of my property which is where I was putting it. Overall, it was professionally done and it met my expectations. I'm a satisfied customer and I'd recommend it to a friend.

The provider endorses Mohawk Flooring more than the other ones so we got the hickory hardwood floor. I considered the price as well so it fits our needs. They were installed in our living room and hallway. We like it a lot. Floor looks great and we are very satisfied.

I was extremely dissatisfied and disappointed with the level of quality in Mohawk carpeting. Shortly after we put in brand new carpeting into a newly constructed room, we started noticing carpet beetles. At first, we only saw a couple but after a while they started multiplying. We had an exterminator come and look at it and he said that in all probability these came from the new carpet as this room is brand new and it was probably brought in from the outside.

I had laminate flooring from Mohawk Flooring installed on the living room, hallway and two bedrooms of my home. I shop by the price so I went with Mohawk products at that time and I'm very happy with the quality. They have met my expectations.

Have had hundreds of compliments on this tile in our home. We recently tried to order more and it was discontinued. We contacted dozens of suppliers and all said it was their best seller. Not sure why they discontinued it.

We had Mohawk carpet installed in our living room last week. We are very happy with the product and were very impressed with the dealer and installers. We read some of the reviews online about this particular carpet and were almost going to change our minds based on negative reviews. We are so happy that we didn't do that because we absolutely love this carpet. It is not hard to vacuum and with the professional installation it looks great!!! Would definitely like to do the bedrooms next. We would refer our friends to Hamill's Carpet in Petoskey, Michigan and recommend Mohawk products.

I had an engineered dark auburn maple wood floor from Mohawk Flooring. Their sales representative was very helpful and let us take samples home and compare them. Though I considered other brands, I chose Mohawk because of the color and the distressed look. I used my own installer and so far the flooring has met my expectations.

I love my new carpet. Super soft and so beautiful.

We purchased Ecru from the Plush Innovation collection and I was very highly satisfied with the results. It is very elegant-looking and looked nice with my color scheme. A good trick to pick your shade of carpeting is to look at the first color in the row; that is the base undertone of the carpeting. Plush Innovation offers a very nice selection of many different neutrals and colors. I highly recommend this product.

We had Karastan Smartstrand carpet installed with the SmartPad after seeing advertising about how this carpet cleaned up after a Rhino lived on it for a year. We have 2 dogs and needed something that would not stain or retain odors. This carpet was warrantied against pet urine and staining. After 5 years, with yearly steam cleaning, the carpet started showing large round areas of staining on the stairs landing, the hallway, and the master bedroom. We had an installer come out to replace the landing since the stains kept reappearing. He pulled back the carpet and advised us he was a certified Karastan installer and that our carpet should not be doing that, was defective, and should be replaced.

We chose Mohawk Flooring to do the tile in our bathroom because theirs was gorgeous and we really like the look. I went in the store, ordered it, and the sales rep was nice, very helpful and knowledgeable. She knew all the different types of tiles and which ones would be best for our situation. There was a little delay in them getting back to me to schedule installation, but once the installer knew about the schedule, it was installed almost immediately. He was very nice and did a good job. It’s amazing and looks beautiful.

I have had this carpet in my home for four years and it is still like new. We waited three years to have it cleaned because it just never seemed to get dirty. The cleaner could not believe the carpet was three years old and never been cleaned as there was very little dirt coming out of the carpet. True to its claim dirt vacuums out of the carpet so it doesn't have to be cleaned as often. All spills clean up with warm water and a damp rag, even red wine. If I ever have to buy carpet again, this will be my choice.

We had our carpet installed 6 weeks ago and are so pleased. We chose a light tan Flaxen, which has really opened up our rooms. The more we vacuum, the softer it becomes! We kept some remnants after the installation and for a week, my husband kept trying to "ruin it." Yellow mustard ground in, wet coffee grounds, chocolate syrup, grape juice. He'd leave me to clean it; pretty quick process following the care guidelines. The big test was pouring full strength bleach directly on it; can't even tell! We have indoor rambunctious dogs and for the first time, I don't need to worry about them destroying our carpet! We have had no problem vacuuming (with old model kirby and newer Shark Navigator). The one comment made that you can see footprints... that is true. The carpet is very soft so you do see indentations after vacuuming, though they also can be erased by sweeping your feet over it. Highly recommend this carpet! (BTW, our tests explain why the lifetime warranty requires professional extraction cleaning at least every 18 months; soil is easily removed from the fibers but some can be seen on the backing.)

We thought that Mohawk Flooring was a good name that's been around for a while when we got our carpet. We also liked the texture of the carpeting we picked from them. When it came to the installation, one person came to measure it and then somebody came out to do it. The gentleman who was there was fine and professional. Today I had my son and he talked about how cushiony the carpet felt. Aside from that, we still have some stairs that aren't done yet. It's only been a week, but so far, it's been good with Mohawk Flooring.

I purchased the matte version of this tile. I love the appearance but when you walk across the floor in bare feet the edges of this tile are sharp on the feet and not comfortable. If you look at the tile the edges are not rounded. I would not recommend this tile for that reason. Maybe the polished version would have been a better choice.

We bought a carpet from Mohawk Flooring considering both the pricing and quality. Their sales representative was very pleasant and knew her stuff. She did a good job as well as their installation team. Overall, the experience was very pleasant and it was nice.

When I re-carpeted my home, the representative recommended this product to me which I purchased. I was surprised that this carpet cleaner was the best I had ever used. Now that I need more, I can't find it anywhere. I called Mohawk who gave me the locations who should carry it, but not one of them did. I have looked everywhere, but still can't find it. I am so frustrated that I had a carpet stain remover, that was the best ever, and now I can't find it anywhere.

I liked the texture of the carpet that I got from Mohawk Flooring and it was also on sale. The girl I talked to was really nice and she wasn't pushy at all. The one guy who did the installation was also very efficient. All in all, my experience with the company was easy and very pleasant.

We chose 1152 Posh Origins, 529 Pineapple, Pile 100% SmartStrand Ultra BCF Triexta, Made with DuPont Sonora. We chose the carpet because of the apparent quality of the product, the reputation and confidence of the Mohawk Company, and the assurance stamped "crafted with pride in the U.S.A.". We chose the flooring company because they are an established family-owned local business that sells only quality products.

We haven't had our flooring installed yet and we're still working with the floor store to go through that process. We purchased the Artesia from Mohawk Flooring as we liked the quality and style. The sales representative at the retailer was very helpful and attentive. They have a good product.

We purchased a brand new house built April 2015 from builder Taylor **. Within 2 months of living the carpets are looking old and have purple spots. The builder had sent someone "Roger **" to inspect the carpet and it seems like it has been fishy business all around. How does a brand new carpet look old in 2 months and in which world does carpets get purple spots unless the mill is bad? They say it is chemicals used by us when all the products we purchase since years are from Target and so does the rest of America. Are all carpets going purple? We do not have a lab at home mixing chemicals and putting spots on our carpet. Please be aware of who you guys are purchasing a house from and even if you upgrade anything they will find a way to beat you right down. Mohawk is a 1-star carpet and TM thinks it is the best! Feel sad for our $800,000 dollars we spent with them. Really do!

I bought this for my master bedroom and loved it so much that I carpeted my other three bedrooms a year later. It feels so silky soft underfoot. But the best part is ease of cleaning. I chose SmartStrand because I like VERY light carpeting so stain prevention was a high priority. I have two cats who like to leave messy hairballs on the carpet from time to time. Since installing the carpet, I have had two messy hairball incidents that came out with hardly any effort using JUST water even after sitting for hours. There was no evidence of a stain on my very light rugs. I'm so THRILLED that I made the investment in SmartStrand carpeting.

We purchased their product a couple of years ago and we were extremely satisfied and liked it so much that we went to a local Avalon Flooring and bought some new carpet from Mohawk Flooring. We tried to first find out if the carpet that we have used two and a half years ago was still available. The salesman looked it up and we went over and looked at it. Unfortunately, it didn't have the color that we wanted, so we ended up choosing a different line of carpet that had a color that we like. I took a plan of the house for the two rooms that we're doing and the salesman worked out the order for us, and they came out and measured last week. The installation is scheduled for next Friday. The buying experience was excellent.

I have to say that this is improvement to what I had before. Very happy with my decision of this product!

I went to the company here in Frankenmuth, where I live and said I want new carpeting. I told them it was going to be installed in our living room, stairway and upper hallway and that I had pets. She showed me a carpet, the SmartStrand Silk, and I said I love it. We've been doing business with this company ever since we moved into this house 50 years ago. Overall, it was a good experience.

We got the SmartStrand carpet installed in our living room, stairway and hallway last Monday from Mohawk Flooring. We've had Mohawk Flooring in the past and like their quality. I was there when it was getting done and the installers were very good and cleaned up. We’re very pleased with that. They were very efficient, very friendly to deal with and know their product.

This Carpet is awesome. Had the carpet installed a week ago. Euphoria Spiced Rum and the Mohawk padding. Very Impressed. Have a 3 yr old that wasted no time in spilling a coke on it, which came up with just a rag. Outside of the new carpet smell. No complaints. Love it.

I just purchase my new carpeting for my home in June of this year (Mohawk "Splurge") and I have already had issues with it unraveling and have had the doorway re-pulled and new tack strip attached. I noticed shortly after that, the carpet actually had a tear in it causing fibers to be pulled up and a "hole" in carpet in middle of master bedroom. I had the installer come back out over 2 weeks ago and they keep telling me their "rep" has not responded. I am getting upset, as I have waited a long time to get my carpet replaced and thought Mohawk was a good brand. Not sure where to go from here??? After less than 6 months!

I had two bedrooms and my upstairs loft done with Mohawk and their sales rep has been very pleasant to deal with but all-in-all, I had a frustrating experience. For the loft, I bought a carpet with square patterns. The carpet is wonderful, but the installation job was not. The salesman said he ordered enough to make the carpet seamless but the installer took it upon himself to cut it to get it up the stairs, therefore we have a few seams to deal with. The installer was in my house from 8:00 in the morning until 9:00 at night, trying to make this right, and then he had to come back twice. In the end, it's not 100% but it's better than it was so I just let it go. But if I were the owner of the store, I wouldn't have that installer on my staff.

I put this carpet in my daughters. It’s nice and we have only had it a week and a few days. I put this carpet in the bedroom cause of the price. It’s not as soft as the silk but it’s still nice! We put smartstrand silk in my living, dining room and on the stairs and hallway. It’s all great. We haven't had any issues with it yet. Before we got it, we took a sample piece home and put it through the "test". I wouldn't have never put it in my dining room if it didn't past the test we did to the sample piece!!

Mohawk Flooring came highly recommended in terms of the quality of their installation by the company I was purchasing from. I ordered the Santos mahogany laminate flooring and it's being installed today. The sales person was very helpful and answered all my questions, but the general contractor working in my condominium is generally the one dealing with them and the installers. I'm looking forward to seeing the floors.

I love my experience with Mohawk Flooring. The Gunstock Oak laminate that I've installed has been wonderful. It's a very good product. And their sales representatives were very nice and knowledgeable.

Mohawk Flooring had the patterns and colors that we were looking for to match what we had in our house. I'm very happy with all of it. It looks good. The installers were great and did a good job on everything.

Mohawk Flooring had a sale and we liked the backing on the carpets. When we made the purchase, the sales rep at the retailer was pleasant and helpful. However, our interaction with their installation team was not the most positive because it took three days to get one room done and was supposedly because of things beyond their control. Also, when we bought the carpet, the salesperson said that they power stretch the carpet but they didn't. They ended up having to send somebody else to do that a couple of weeks later. The dealer at the store was very accommodating.

We wanted something that was close to the item that we had, so we went to a local Mohawk Flooring outlet in Pleasanton, CA called The Floor Store, and they found one that closely matched what we had. Looking at it on the showroom floor, the piece of carpet we brought in looked like it was a good match - a shade darker, which was okay. However, when we got it in the house, it was totally different - it was much darker, but it turned out really nice so I liked it.

We purchased our SmartStrand carpet about 2 years ago. We have it cleaned professionally once a year and also have a carpet cleaner for spot treatments as we have a baby and pets. Several months ago we started noticing carpet fibers bunched up underneath our coffee table...at the seam of the carpet. To our surprise the carpet is unraveling at the seam. We have contacted Lowe’s who installed the carpet and we have filed a complaint with them and it was sent to Mohawk. Of course they have denied our claim immediately. Lowe’s says it's not their issues. Mohawk says it's our fault. Long story short, we may need to get a lawyer involved. They want us to pay to have our carpet inspected by someone of their choice... The carpet that is supposed to be the best of the best. It's wearing, doesn't come clean even with professional care and it's falling apart. We will NEVER do business with Mohawk or Lowe’s again.

We purchased our new home and we selected through the builder Mohawk engineered hardwood. We were told it was phenomenal and much more durable. We have always had real hardwood in all our homes for past 30+ yrs. So when we were told it was a better product, we accepted. Within 2 and a half weeks the floor started bubbling and peeling. Informed warranty, was told to wait for 5-month walk through and it would be taken care of. Well at 7 months, an independent inspector was sent out by Mohawk and Mohawk denied replacement due to normal wear and use and also that I did not cover my hardwood enough! This is ludicrous since we are in our 50's and have no children. It is defective and they do not want to incur cost of replacement nor want to take responsibility for their product. Plus, also to insinuate we are irresponsible in caring for our home. They should warrant and stand by their product.

I got carpeting from Mohawk Flooring and even though I looked at other brands, I still chose Mohawk because of the quality of the carpet and it blended with the curtains that I have. Their installers were knowledgeable, courteous, and they cleaned up after themselves. The carpeting they've done has met my expectations.

Gorgeous carpet, but most vacuums won't work. Mohawk should let you know. This carpet supposedly is not one that needs a special vacuum. For that, Mohawk should include a vacuum that works with every carpet. I spent $6000 on this carpet! It took me way too much time to find a vacuum that worked. My vacuum that I love, is high suction. It does not work on this carpet. I ordered a vacuum online that was on Mohawk's approved list and it didn't work either. I couldn't push it; the pile is too thick. I had to take the vacuum apart and get it back into the box to send it back.

We liked what we saw from Mohawk Flooring so we got some tiles from them that we used in our basement. What we got was something that we wanted to use. Everything went well with the sales rep and the retailer, and we're happy with our interaction with them. The project was done and we enjoyed it. Our expectations have been met so far since the installation and all in all, everything went well with Mohawk Flooring and I'd recommend them to a friend.

Prior to purchasing from Mohawk Flooring, I considered other brands and checked out their samples. I wanted a deep red and nobody had the color I wanted. But Mohawk had the closest color I wanted, so that for me was a decent carpeting compared to the other brands. The sales representatives at the retailer were very helpful. They gave me all kinds of samples, I brought them home, then they came out and measured. I had the carpet installed in the master's bedroom of my home and the two gentlemen who installed them were total professionals. They did exactly how they should do it, cleaned up, moved all my furniture and put them all back exactly where I wanted them. It's only been three days since the installation, but so far I'm very pleased and I would recommend Mohawk to my friends.

Love the carpet - a pleasure to step on it 1st thing when I wake up.

Good but some defects happened. But very expensive.

We chose Mohawk Flooring because it was better than other brands. I had some carpeting put in our bedrooms and the family room. When we made the purchase, the sales representatives were very positive. They're very attentive. The team who installed the flooring was fast and efficient. I'm happy with the installation except for one detail - the transition between the carpeting and the wood floor is very abrupt and if you catch it just right with bare feet, it hurts. I would recommend Mohawk Flooring for having met our expectations.

We purchased SmartStrand carpet from Mohawk Flooring and they installed it in our three bedrooms, hallway and stairway. The cost is dependent on the contractor, but we worked with them and got it to a reasonable amount (although it was still a little bit higher). We like the quality of the product because we are trying to limit the amount of VOCs in our home. The carpets are made of corn silk and they're CRI-Plus certified. That made a difference to us. The Mohawk sales reps were also nice and the people who came to do the installation were great. Overall, Mohawk Flooring is a company that I would definitely recommend to any friends or family. They’re professional and they've been willing to work with me to help me with my needs.

Well, Tiffany. You wrote, "I bought a SmartStrand carpet a little over a year ago and my carpet looks like it's 10 years old. I got my carpet professionally cleaned and it did not pick up all the soil. Mohawk's unprofessional 3rd party inspector said my carpet had soil on it and my claim was denied. I don't have any pets in my house and I have a cleaning service who cleans every other week. I looked up the warranty and it says there is a lifetime warranty on soil". The 3rd party inspector just left my house, I am in the exact same situation as you, except we had them pro cleaned twice, at least my inspector was professional. He said we should hear from Mohawk in 3 weeks at the most, and if we do not we should get the place we bought the carpet from to follow up. Keep you all posted!

We were very happy with our carpet we picked out. Even when they laid it, so nice to walk on new carpet. There is two of us. We spent most of the winter downstairs in our family room. I noticed in February the carpet looked worn and sort of dirty. Surprised us! I called the Attorney General not knowing what to do. I was told to call Lowe's where we bought the carpet. I filed a complaint with them. Sent pictures. They were very helpful. Then we got a call from their support team, who told me they were there to help us all the way! They got in touch with Mohawk.

I purchased an Active Spirit carpet in my house. It's only 1-1/2 years old and it looks 10 years old (see attached picture I took comparing the worn carpet to a piece of leftover carpet from installation in the bottom of the picture). Mohawk sent a 3rd party inspector and I explained that I live by myself and this is not normal wear, he agreed. However, my claim was denied blaming my vacuum cleaner for just skimming over the carpet and not picking up the pile and it was matted. There's no vacuum or professional cleaning service that could make this carpet look better. I had it professionally cleaned, and it looked the same. Terrible product and customer service. Mohawk Carpet doesn't stand behind their 10-year Abrasive Wear, Fade Resistance and Texture Retention warranties.

We purchased carpets from Mohawk Flooring and they were installed in our three bedrooms and our living room. We did look at other brands, but we liked the pattern of the carpet at Mohawk. They look nice and just the colors we were looking for. We didn’t have any problems with the sales reps and installation team too. The only thing is when we laid the carpet in the living room, we did have a couple of lines going up the center of the floor. They're sort of grooves in the carpet. They're still there and we're hoping that they're going to work out. Hopefully, it's just a carpet that was pressed or pressure mark and that the vacuuming off will make it disappear eventually. We'll be satisfied once those marks do come out. But it really looks good overall.

I had a wood floor installed in the master bedroom by Mohawk Flooring. We chose them over others because of the look of the product and we felt confident with the people we dealt with. The sales representative worked with us very well, and the team that installed our flooring were good and knew what they were doing. The flooring has met our expectations and we are very satisfied with it.

I like Mohawk Flooring. I also considered other brands and the costs were about the same, but the thickness and the plush, I was going for something super, super soft, and Mohawk has the softest one. I went with the silk. I paid the balance after it was installed. The installation team was done on time and everything went smoothly. They met my expectation. It was smooth and easy.

The Brindisi Plank-Light Amber Maple is beautiful and SO easy to clean. With a number of small dogs and cats, it is easy to clean up accidents. Since the house was built in 2010, have regretted not extending into the bedrooms. Am currently in process of pulling up bedroom carpets and installing this flooring. It's always complimented by visitors and I love it !

I bought a SmartStrand carpet a little over a year ago and my carpet looks like it's 10 years old. I got my carpet professionally cleaned and it did not pick up all the soil. Mohawk's unprofessional 3rd party inspector said my carpet had soil on it and my claim was denied. I don't have any pets in my house and I have a cleaning service who cleans every other week. I looked up the warranty and it says there is a lifetime warranty on soil. When I called Mohawk and questioned that they referred me to my vendor who I bought the carpet from. This company has no accountability for their terrible product!

BEST CARPET EVER---Looks and feels amazing-LOVE IT

I chose this for the wood plank look. Just Lovely!

I replaced 14-year old carpet in my finished basement with Mohawk Sonar carpet. The carpet color looked good and the sample had characteristics we thought would be a great fit. Wrong. On Day 1, my wife asked if we could have them put our 14-year old carpet back down vs. the new Mohawk Sonar carpet from the "portico collection". The problem is that every footprint shows up on the carpet, it looks as if someone did a poor mopping job trying to clean up a spilled Nestle quick spill. We are so disappointing and regret this purchase. Mohawk came out, denied the claim, not sure of the reason. I do not understand how anyone could be expected to accept these flooring characteristics in their home.

I have dealt with Mohawk for about 20 years. In the beginning Mohawk was one of the best to business with. In the last 5 years or so everything has changed. Mohawk has a new CEO. Service, quality of products and standing behind warranties has all gone to crap. I believe Mohawk is more worried about keeping their stockholders happy instead of the consumer. I suggest buying floor covering from anyone but Mohawk.

Installed Mohawk carpet in brand new home. Looked worn after six months. Pile was matted down and have unraveling. Even had it professionally cleaned in hopes to get it looking better within the first year to no avail. Contacted Mohawk who sent an inspector. The inspector is paid by Mohawk and writes false reports. I asked the inspector if what I'm seeing is normal wear and he said he has not seen this before and it will be interesting to see what Mohawk has to say about their product.

Mohawk Smartstrand wears out very quickly! There have only been two adults walking on this carpet for three years and it looks like it's decades old! The hallway is worn to practically nothing! Yes it is stain resistant but we purchased this product believing it would last for a long time. The wear began to show within months!

I bought this carpet for our master bedroom and a piano room we had redesigned and I was a little nervous about having such an obvious pattern on the floor but it is just perfect! We went with the Contempo at the advice of our Designer and it's been the perfect contrast to the black finish piano and the dark wood furnishings in our bedroom. These spaces feel like a complete oasis now. Everyone that walks in is spewing compliments on how amazing it looks! So far, we are thrilled with the wear unlike some of the reviews I've read. We knew the risks of going with a light color but when I spilled some nail polish (which nearly killed me) on this carpet and Mohawk walked me through the process to clean it up - it worked perfectly! No residue, no sign it ever happened. HIGHLY recommended, BUT make sure the company you have installing is really good at it and has references available.

We hire a contractors that installed Mohawk strand bamboo flooring in 2011. Everything was done properly, acclimation, installation, etc. Almost immediately the flooring began to cup, warp and gap. Here we are four years later and three levels of flooring are all in poor shape and of course Mohawk will not accept responsibility even with a 25 year warranty and hundreds of complaints on this particular flooring. As always it is the contractor's fault, poor install and improper acclimation. The floor is no longer manufactured due to so many issues but again it is the contractor's fault. Mohawk is a multi-million dollar company selling a product that has multiple issues and they are not able to back their product. Warranties mean nothing to this company. This floor cost $37,000 four years ago - do the math.

In April 2014, I had a representative from Empire direct me towards a type of carpet that would best suit my needs for my home. I have a small living space as well as 3 dogs. I told him my dogs do have accidents in the house. He assured me the carpet and padding that he directed me towards would withstand the animals and clean up nicely with no discoloration or issues with the carpet. I trusted him and agreed to the purchase and paid cash for a better deal. In May of 2014 I had the carpet installed. The first time the installers came they discovered the carpet was cut wrong and I had to reschedule so the proper amount of carpet was corrected. A week later I had the carpet installed. The installers were great! Very professional. Within 4 months a large seam came apart and was fraying. The installers came out and said the carpet was inferior. The company replaced the carpet and reseamed the carpet.

We recently moved into a new 5000 sq ft home in March 2014. We had Mohawk carpet (Kuhlman Crossing) installed only in the bedrooms. At first the carpet looked great, but quickly it started to show significant wear and matting! By 8 months I started contacting the builder who in return got in touch with Mohawk. It took 7 months to FINALLY get someone out to the house to inspect it. When the inspector saw the carpet he even said, "Wow that's bad!" He ran his tests and said we would hear back from Mohawk.

What a runaround! I bought the SmartStrand carpet and it started showing wear and spots almost immediately. I tried getting them out with water but finally called ** who told me to have it professionally cleaned. This I did and the spots faded but were still visible and then of course more arrived. I had it cleaned again and again contacted Lowe's. This time I sent them the cleaning receipts and they forwarded me the response from Mohawk. The cleaning company wasn't CRI-certified so the warranty was no longer valid. Also they had no pictures.

My wife and I spent a fair amount of money on Mohawk Urban Adventure carpet, over 1,000 square feet of it. We bought it partly because Mohawk claimed to have installed it at a zoo where elephants or rhinos walked on it, so we thought it would be durable. It is absolutely not. We have a dog, a Corgi, who sometimes likes to race around the house with a squeaker toy. He only weighs 24 pounds and every time he has one of his escapades, I have to trim at least one loop that has pulled loose. This has been going on since immediately after it was installed.

Bought a new home with a installed. This carpet is sort of like a short shag carpet. Looked great initially. After about a month of living in the home (no shoes rule, vacuum at least weekly) we noticed what looked like premature wear in the main traffic areas (hallway, entries to bedroom, etc). At first look, one would think that the carpet was a few years old. After looking closely at the carpet, you could see that the mats were "broken down".

I have been fighting for months and months now over a carpet that was installed in September 2014. I purchased this ** and as you can see it's marketed as PET carpeting! "This soft, naturally stain-resistant carpet is perfect for families with kids and pets." We also purchased their "smartcushion" carpet padding that was recommended. It also says there will be no pet urine retention (smell), there is. It said it's pet friendly, it's not. In the first few days I was complaining about it. I was told it's an installer error, so after seeing them twice more, the head of the installation company came to see the issue. He thought it was important enough to take lots of pictures and contact the carpet company Mohawk so they would stand behind their product and their claims.

HATE IT! Several years ago,I decided that I wanted to replace the builder grade carpet in our master bedroom. Looked at a lot of carpet brands, and since we had two small Maltese dogs at the time, decided on the SmartStrand based on their advertisement. Bought it from Wilson's Carpet in Summerville, SC. I do not have any argument with them, or their installation people.The treatment we received from them was exceptional. Our problem started not long after we had it installed.

I had new carpet installed in Feb. 2014. I have 3 very prominent seams. I asked the installer about them on installation day, he said the carpet was cold and they would go away, they did not. The installer did come back and tried to repair one seam, it's no better. The retailer was no help. I have contacted Mohawk multiple times with no replies. Purchased through Friant's Inc Mt. Holly NJ 08060 Date 2/5/2014.

We purchased a Mohawk area rug for a seasonal home. The size was about 7x9 and the cost about $200. It was a nice color originally but faded distinctly within the 2 years we used it. It is in a room with a northern exposure so no real direct sunlight could cause this. Currently, the vacuum is sucking the fibers right out of the rug. We empty a good deal of the rug into the garbage each time the vacuum is cleaned. I talked to customer service at Mohawk and they were very sorry but we were beyond the 1 year warranty and could do "nothing." It is even sadder that a company puts out a product that clearly has little life expectancy and is unwilling to do anything about it.

To the credit of Mohawk, they have contacted me and are agreeing to help with the issue of defective carpeting (delamination). I appreciate their effort to do the right thing.

Had carpet installed and bought at End of the Roll at St Catharines Ontario - was not happy with it. Vacuum marks and foot print marks will not go away. Could not get anyone from End of the Roll or Mohawk to even come out to look at it. End of the Roll says Mohawk will replace it within 30 days but I will have to pay 170 dollars re installation for something that is not my fault. I have paid half of the full price of 1025 dollars.

It has been our experience that the individual we dealt with, the manager of "Fashion in Flooring” was not honest with us when he told us that as soon as he was given a credit back from Mohawk industries, he would then return those funds directly back to us. We now have proof that our funds were in fact credited back to "fashion in flooring" and yet they still have not issued our refund. I am NOT ready to let this go! It makes me physically sick, to think about it and talk about it. The most frustrating part is that all monies were paid to Mohawk directly and all returns were made to Mohawk directly, so why wouldn't Mohawk debit the company that has our money, and simply pay us!!!??? So frustrating and unfair!

I purchased 3 area rugs 4 years ago. These were the Frise Shag 1 ea 24x40 and 2 ea 40x60. I followed the cleaning instructions for washing them and put them outside to slowly dry. After they were dry my wife and I notices that they were like velcro to the socks. I tried static guard and fabric softener and nothing is working. I contacted Mohawk and they informed me that because the material is olefin (made of plastic bottles), and because I put them outside to dry, the sun melted the fabric and there is nothing they can do. Nothing was stated on the instructions about the outdoor elements doing damage to the product. I am angry and very disappointed with Mohawk. Never again will I spend hard earned money on a Mohawk product.

Our reviews keep on getting deleted on the Mohawk Website, so you cannot rely on what is said there. Very Disappointed, impossible to vacuum. Mohawk Serene Selection Silk Carpet - When it comes to the "Silk" carpets, Don't Buy IT! Don't Buy It! Don't Buy It. We were seduced by the softness of this carpet, and now will be paying the price every time we come to vacuum it. Simply it's impossible to vacuum (like vacuuming a bunch of plastic bags). We have an expensive central vacuum in our home that we cannot use to clean this carpet because it has "Too Much Suction". Mohawk's solution is that we should go out and buy a cheap Walmart vacuum with poor suction. Who are we kidding? How are you suppose to maintain your carpets with a poor quality vacuum? I would be better off going into the garden shed to get the rake out and use that. It would be just as effective.

We bought a Mohawk Smart Strand stain resistant carpet for our beach home. After only about 3 renters it was full of dirty spots that would not come out, and when my dog walked on it the loops pulled up. The inspector they sent said he was able to remove the stains completely with H20. We checked after he left. All the stains were still there. It took about 7 months of being ignored to find out Mohawk would do nothing.

Spent $5000 on Mohawk carpet for 4 bedrooms and hallway. Within 6 months, bleach marks started appearing in (unused) bedroom. I contacted Lowe's and was told I needed to contact Mohawk. Mohawk wouldn't speak to me. They said to contact Lowe's. Two years later and no resolution. Lowe's patched carpet with scraps I had leftover and it happened again! Mohawk claims I walked around spilling bleach on my carpet! Never, Never again will I ever buy Mohawk carpet!

Smart Strand carpet - The carpet is soft; I will give you that much. Even using a self-propelled Hoover Wind Tunnel (which is one of the vacuums recommended), the carpet looks messy all the time. Vacuum tracks, footprints, wheel marks, etc. all converge to make a sloppy looking floor. My example I have shared with people is that it looks like the bottom of a crazed hamster digging his way out of the cage. I am thoroughly disappointed in the carpet's looks and would never recommend it to a friend or family member. We had the carpet installed in May 2014, and I have regretted it ever since.

Our carpet was installed in October 2013. Immediately dark stains/spots started showing up. Our installer (Lowe’s) said to clean them with warm water with dish soap. That worked, but spots showed up again in less than a week. We bought a Bissell Spot Bot. That cleaned them up too, but spots reappeared again. After 2 years, we had the carpet professionally cleaned. Same results as before. We started a warranty complaint thru Lowe’s. That took 3 months. End result: Mohawk would not honor their "LifeTime warranty" against stains. Mohawk said the carpet had to professionally cleaned every 6 months. There is not any mention of that in their "LifeTime" warranty. This carpet cost us a small fortune to buy. We even used the padding recommended by Mohawk. Buyer beware. Not an honest company.

Purchased carpet for our condo 2 years ago, it was mohawk's smartstrand carpet. After having it professionally installed by lowe’s, we noticed it looked like you were walking in sand. Everywhere you walked it got matted down. After 2 years it looked like we had it in there for 10 years. The previous carpet we had was in there for 7 and still looked new as we don’t wear shoes in the condo, but wanted a change. With all their warranty labels, we called lowe’s and were told we had to initiate a claim with mohawk. We started a claim with mohawk and they sent lowe’s out to take pictures and send it back to mohawk.

It is less than 72 hrs of installation of 1000 sq ft of Karastan's SmartStrand (50% SmartStrand and 50% P.E.T.) in our upstairs bedrooms and I already regret my selection. Although the color is perfect, I can see every footprint and vacuum marks on the carpeting. The pile is made of a two tone twist fiber strand in white and soft grey. Within these few hours, the carpet looks worn and stained (it is not). As for vacuuming, I can barely move my central vac over the rug. I can drag the vacuum backwards but cannot push it forward. I consider myself an educated buyer. I called Karastan prior to my purchase to check into this particular rug. I had confidence in this manufacturer as years ago, this brand was considered one of the top manufacturers of carpet goods.

What I have: SmartStrand w/ DuPont Sorona; Style: Soothing Manor; Color: Flaxen; Fiber Trinexta PTT (Bio-Sorona).

I had this carpet installed in December 2012 and immediately regretted it. First off, you can see every footstep and vacuum track, which is very unsightly and cheap looking. And as far as vacuuming is concerned, it is extremely difficult to do, as if you are pushing and pulling the vacuum through mud. If you have any kind of shoulder or back trouble, you're screwed. I personally was not about to buy a new vacuum to replace my Dyson and the dealer never mentioned needing a particular vacuum for this carpet or I would not have bought the carpet. I have never heard of needing a certain brand of vacuum to be able to vacuum a specific brand of carpet. This should probably be disclosed by Mohawk upfront and the buyer made to sign a release that they understand that if they choose not to purchase the recommended vacuum, the warranty is void. Of course, nobody would ever buy the carpet, so Mohawk would never do that.

I am pleased this issues got resolved between Mohawk Co and Floor Traders. Looking forward to my new carpet. Thanks Laura at Mohawk, ConsumerAffairs for your help.

In the middle of having our 3k sq ft house re-carpeted, we noticed every few feet it felt as if there were no padding under the 8# padding. The installer was horrible jerk and refused to admit it was defective after telling me they've had problems in the past with Mohawk's padding...edges giving way, less dense, but then he denied telling me this. What a terrible liar he is! Looks like Mohawk is back to selling defective junk! The edges of the padding density varies and gives way. I'm thankful for Sandy Decor in Sandy Oregon is working hard to get this taken care of and have refunded us the cost of the padding and willing to pay for installation when we replace the padding. This has been a major ordeal for us having our home in such disarray awaiting carpet. My husband and I are both disabled, can't do much...but sheeeze...new carpet should be a great thing, not a humongous headache like has been. I'm hating this...regret getting new carpet now.

Lowe's installed the flooring in 10-2-12. One week after installing it I noticed chipped areas and raised areas. Lowe's return and repaired the chips and then came back and replaced part of the kitchen flooring for the raised areas. After that areas all over the house started to raise up. Lowe's sent a Mohawk rep. 11-27-12. I told him I dripped some water on the one plank so he said it was my fault but there wasn't water on any of the rest of the house and it was doing the same thing. I had Shaw laminate floors down for 10 yrs in the kitchen and dining room before and had no problems with it and only took it up because I had a new kitchen put in and wanted the laminate to match in the rest of the house.

We had Karastan carpet installed and in less than a year the carpet wore badly in front of my recliner. The main traffic area was not too bad but right in front of my recliner there was excessive wear. Their warranty says 20 year abrasive wear??? 20 years texture retention??? Do they just lie??? We had to have entire room of carpet cleaned before Mohawk would inspect. The carpet was not even dirty. Their inspector said nothing was wrong. Call me at ** if you would like to know more or to see this carpet.

Mohawk SmartStrand Carpeting and Pad - We purchased this specific carpet from Lowes back in March of 2012. The carpet seemed to be perfect for our back room (12' x 20') due to its durability of pet stains and high traffic. After about 6 months the carpet was looking more and more dirty. We are very clean people and do not wear shoes on the carpet, but there were black oil looking stains appearing. We cleaned the carpet and the oil/dirt stains disappeared, only to come back about a week later. I called Lowes and they referred us directly to Mohawk.

Installed all new carpet and pad approximately 18 months ago - Mohawk - several months ago it started showing signs of wear in a traffic pattern in a bedroom/hall area. There is 60 or more feet of hardwood before you ever get to the carpet. We are in our late 50's - no children at home - no pets - no smokers and I vacuum regularly. I've been told Mohawk will do nothing until I shampoo the carpet because it is dirty! We are either in our socks or bare feet since this is our bedroom area!! I am dissatisfied as I feel nothing will be done to help us. This carpet looks worse than the 14 year old carpets I replaced. I have probably 2000+ sq feet of new Mohawk carpet and pad that I am totally dissatisfied with! I'll keep you posted.

We had purchase carpet from Sears Home Improvement which was very costly in the first place so we thought we were getting the best of the best carpet. However, the carpet appears to be 10-15 years old and has a pink zigzag type print in each room which is what I understand the end of the roll of carpet that should have not been installed because the installer should have noticed it, and requested new carpet to install due to defects. We have been trying to get something done about it for a year, and Sears or Mohawk does not want to take responsibility, not do they follow through on returning our phone calls. We have made several attempts to both Mohawk and Sears, and cannot seem to get any help or results, but yet we are still paying for this so-called quality carpet with a 20 year warranty. I would not recommend getting Mohawk carpet or dealing with Sears. Neither of them stand behind their work.

We purchased Smartstrand carpet from Harvey Norman Flooring Canberra Australia at a total cost of $A 9238.40 on the basis of its lifetime guarantee against staining by dog urine following effusive endorsement by the sales staff. At the time our existing carpet had substantial wear left in it, though it was discolored in several prominent places by dog urine. We had no intention of replacing it when we visited the showroom shop room simply to choose a rug for the family room. We were persuaded to replace it by the marketing claims made about the above carpet and in particular, its life time guarantee against staining from dog urine. My wife specifically told our sales staff at that time that we had dogs and that we had problems with dog urine. We were so enthusiastic about the product that we even encouraged our daughter to undertake a similar purchase for her house because she also had dogs.

When I bought through Home Depot, I thought they would stand behind their product. But they shuffled me off to the mill, which unfortunately is Mohawk. The carpet we bought from them is less than 18 months old and has an indelible traffic pattern already in front of the door. This is a house with two seniors living in it, no walkers, not high traffic, no pets. We sent photos clearly showing the dirt and wear immediately following a cleaning from a carpet company approved by Mohawk. Claim: Denied. No explanation. Next stop, BBB, then small claims court. The photo below is the day of the professional cleaning. Sheesh. I have other carpets that lasted ten years. Do not buy ANY carpet from Mohawk.

I purchased Mohawk SmartStrand from Lowe’s 2 years ago. Beautiful carpet at first. Now it is bulging in every room and in the hallway. The stairs always look dirty all the time and it is only my husband and I. The carpet is easy to clean but needs constant cleaning to look decent. We spent over 5 thousand and I regret ever having purchased this carpet. Stay clear of Mohawk SmartStrand. It is not worth the money.

We had Mohawk carpet installed two days ago. It was Triexta Enthusiastic II in the oyster color. We purchased it at Home Depot in our town. I spent a lot of time educating myself on all types of carpeting - the texture, the twist, the density, the materials. I looked more into that than looking at the color because I wanted the best quality I could get. I called the 1-800-266-4295 Mohawk regular consumer number probably about 10 or more times asking all kinds of questions about nylon versus Triexta.

I purchased some Mohawk Carpet from Lowe's in February 2012 and it has started to mat down and is showing stains and wear patterns after only 2 years. Lowe's contacted Mohawk Carpets and Mohawk requested photos and a copy of the cleaning bill when I had it cleaned on 3-18-2014. Yesterday Mohawk Carpets denied my claim because the cleaning bill indicated there was excessive wear and carpet break down and also a bleach spot in the living room. I can find no bleach spot anywhere on the carpeting, but this is why they denied my claim. No one from Mohawk has seen the carpet to assess the damage or reason for denial of claim. I am going to contact Mohawk Carpets directly and see if I can get them to at least LOOK at the carpet. Will review my options after that!

I bought carpet for whole house 11 months ago, and about 8 months in it started matting down, and in other areas the carpet was spreading apart, and I have top line of padding and where it was flat. It was like walking on cardboard... Anyways I had it professionally cleaned and opened a warranty claim... They sent out inspector and 2 weeks later I got my report back and they denied it claiming that the carpet may go flat, and look dirty and spread apart due to natural wear and tear...which is bs. My guest come over and ask me when I'm getting my new carpet and I tell them this is it. They're shocked coz it's horrific... So now they tell me the only way to try and fight their decision is hire my own inspector and get his report and send it to Mohawk and hope they will reopen another claim for me... lmao, so they want me to waste more money so they can deny it again... I would love to see the big shots at Mohawk put my carpet in their house and I bet them it'll be bad... So this is great carpet, as long as you never ever walk on it!!! NOT, and don't believe the warranties, they got loopholes to beat you...

I have about 2000 sq feet of Mohawk wood floors. The floors were installed in a new construction home in 2011 by Village Builders (now Lennar) in Sugar Land, Texas. The floors are 3 1/2 years old. The top layer on the edges of the wood are coming apart in every single room. I have NO kids and very little traffic in the home. The floors cost close to 15K. Traci ** from Mohawk sent me a letter today which states "the Mohawk products is warrantied to the original purchaser of the material. Our warranties do not transfer from homeowner to homeowner." I purchased my home from the original owner when the home was almost one year old. Therefore, MOHAWK WILL NOT STAND BEHIND THEIR PRODUCT.

We had Manor carpet installed which I believe is by Mohawk. One week after install we noticed that the carpet was coming up in threads. It looks like someone snagged it. All neatly in a row about 5 inches apart for about 4 feet. We immediately called the install company and they said we should just cut them off. We did not. Instead, we took pictures and kept finding them. We find a new one each week. In addition, the carpet looks worn already. You can see wear in the hallway already. Flattened like it's been around for 10 years already. Of course we are horrified. We also have the special pet carpet and pads. Our cats are declawed and use the litter box. We have someone coming out next week, third party person, to assess. I will keep everyone posted.

I built a house and moved in March of 2008. I had what was at the time one of the best grades of carpet Mohawk made (Smart Strand) installed in the house due to the warranty and supposed quality of the product. About 4 years ago the carpet started falling apart. The backing was delaminating from the carpet fibers causing the carpet to basically come apart. I contacted Mohawk and after about a year of jumping through hoops including providing cleaning receipts, original purchase receipt and complete documentation, Mohawk has decided that because they can't trace the purchase back to how they sold the product to the installer they will not honor their warranty. This carpet is supposed to have a 20 year warranty against manufacturing defects of which clearly I am experiencing. I would advise anyone not to do business with this company as they do not care about the consumer.

Bought a slab home which required engineered hardwoods. After reading extensively about engineered hardwood floors, it was stated that they are superior to on-site finished hardwoods due to the use of protective finishes that cannot be applied on site. Boy, am I disappointed! After spending $13,000 they have WAY more nicks and scratches than my previous home's on-site finished floors. They also have this low sheen that shows EVERY little water droplet, etc..thus they always look dirty. I think the top layer is too soft and would not use Mohawk engineered hardwood floors again - and I'm a single guy!

When we got this carpet we were sold on all the Rhino hype. Well first, I could not believe how much carpet fiber came up with each vacuuming. It finally stopped and what we are left with is thin matted down carpet with terrible traffic patterns. We had the store we bought it at out and were told it just needed to be cleaned. The carpet does not bounce back like it did in the Rhino video, and there are only two of us living here. I am so disappointed. It is three years old now and I have hated it since it was about a year old. Save your money. I wish I could just pull this out and put in hard wood. It is so embarrassing.

The carpet is great even if you don't have a pet, but if you do, you will not be disappointed. As someone who fosters dogs for a rescue, I was hesitant to get a new carpet.

After 2 years my Mohawk carpet is shredding and coming apart. It constantly loses pieces of carpet pile all over the house. In Feb 2012, Sonny and I finally decided on replacing the carpet in our living room and bedroom. Not a huge area (66sg ft) but a big deal and purchase for us... about $3000. We bought Mohawk carpeting. For two years I noticed little pieces of carpet here and there, but figured new carpet was just shedding. In Feb 2014 I noticed that the carpet between the kitchen and living room looked frayed... Looked closer and it is completely coming apart. I called OC Floor Gallery where I bought it. They came out and looked at it and started the process of making a warranty claim.

After many conversations with Karastan/Mohawk as well as the store where we purchased the carpet, the matter is being resolved with a different kind of new carpet which is going to be installed at our home in the coming weeks. It was resolved through the store where we bought the carpet and Karastan. They are paying for the carpet and we have to pay for the install. Anyway, I am satisfied to be rid of the Karastan Silk Strand carpet and have carpet that I can vacuum with most any vacuum on the market. Thanks for your help.

We spent $5,751.90 on our new Rockford Solid Maple floors and there was a rebate we were supposed to get. All of the proper paperwork and receipts were submitted as requested electronically. When I inquired (about 3 weeks later) of the status, no one responded. When I inquired again, I was told it was being processed. Great! It has been two months now and I still have not received the rebate or even a response from customer service as to when I can expect it. I even sent a message via Facebook and was told they would look into it. Clearly, no one is looking.

I had Mohawk Smart Strand installed in my home in 2009 because it would withstand pets. That is a total lie. Two weeks after installation, it started to come apart at the seams. The installer came out and tried to iron it together. That did not work. The installer came out several times to look at my carpet over a 2-year period. Finally, they said it was a warranty issue and they would contact Mohawk. Mohawk sent out the inspector who said it was caused by pet urine. I guess my dogs only pee on the seams. What a joke. I told the sales person that I had large dogs and it is not a major problem but sometimes accidents happen so I needed carpet that could withstand pet wear and tear. I have been told the warranty only counts for stains and smell. My carpet is not coming off the backing and Mohawk won't do a thing about it. I loved my carpet upon installation but can't stand it now. I have seen cheap apartment carpet hold up better than this. I now have over 3000 feet of ugly carpet in my home. It has rolls in it and is coming apart at the seams. I will not buy another product from Mohawk.

Mohawk Smartstrand silk carpet - Extremely disappointed with this carpet. We have discovered that this carpet cannot be used if you have a dog or cat. I have a small dog (pug) and his claws get caught in the soft looping of this carpet and the loops come undone. I'm constantly cutting the unraveled loops and tying the ends together. I'm also afraid to vacuum this carpet. From my experience the company Mohawk is not a good company to deal with. Buyer beware.

Lowe's of Myrtle Beach called yesterday with an apology and the news that they are giving us a 100% credit toward the purchase of new carpet. YES!

We just had the Mohawk Smartstrand carpet installed in our two bedrooms (Dramatic Flair in Chrome) and, as the installers were installing the carpet, my husband and I had a huge pit in the bottom of our stomachs. But hoping that after a vacuum all would be okay - we patiently await for the installers to complete the job. After we vacuumed the carpet and then walked on it, our worst nightmares were confirmed. When you walk on this carpet, it looked like dirty footprints all over the floor. For such an expensive product, and after giving the large sample the once over before making our decision (we walked, sat and vacuumed it - and felt we had picked the carpet of our dreams). Well, it's a nightmare. We are waiting for the rep from Mohawk, as well as a rep from the carpet store where we purchased it, to come out later this week. We are completely dissatisfied and hope that their 30-day satisfaction policy is something they stand behind. Because we want our money back and will NOT buy their product to replace this mess. Unfortunately we can't get the time, nor the inconvenience of having to go through this, back. Stay tuned.

We had our SmartStrand carpet installed in Dec 2013. March 2014 our carpet developed a hole where the strands disappeared. The Company who installed it said they would make it right if their solution didn't work. We then had two areas where the strands pulled up. All these defects are in areas where there is no traffic walking on the carpet. The company we purchased it from has gone out of business and refuse to help. So since March we have been dealing with Mohawk which has been a nightmare to say the least, especially considering we thought purchasing Mohawk carpet we were buying a good quality carpet along with customer service. Boy, we were fooled.

I purchased a Mohawk SmartStrand carpet in medium blue from Abbey carpeting a little less than a year ago (Lifetime stain and soil resistance that's built in, not sprayed on. This soft, naturally stain-resistant carpet is perfect for families with kids and pets). It was for just the bedroom and cost about $850 installed. When I was shopping, I told them that I was looking for something that would not show cat vomit since I have old cats that throw up a lot and I go on vacation a lot, so don't get to clean it up right away. Later I learned it has a warranty that EXPLICITLY excludes cat vomit!

Since purchasing our Mohawk "corn" carpeting 4 years ago at a cost of more than $5,000 we have had problems with the carpet producing ever-growing peaks or bumps in the surface, several of the bumps appearing and running along at the precise intersection of the Mohawk padding. Our dealer, SNC Flooring of Mountain Home, AR has been very cooperative and sent a crew out to re-stretch our carpet a few months ago. Unfortunately, the problems have not only returned, they have worsened.

I purchased the smart strand carpet for 3 bedrooms in my second home. It is impossible to vacuum. I tried 3 different vacuums with no success, and pulled a muscle in my back. I complained to the store where I purchased it, and they had no idea a problem existed. They contacted Mohawk and they sent a list of vacuums that might work. Now it looks as though I need to purchase an 800.00 machine to vacuum the carpeting, totally unacceptable! I do not recommend this carpeting for purchase.

Bought smart strand carpet from lowes. One year later, wear stain pattern are visible, and even more visible after professional cleaning. We vacuumed weekly, had professionally cleaned today. We have initiated a claim with the Mowhawk and will hope for better results.

Before you buy Mohawk Smart Strand Carpet read the reviews. It is a real pain to try and vacuum. I actually think I hurt my elbow pushing so hard on the vacuum and it has been sore for a while. I wouldn't buy this carpet again just for this reason. My advice is DO NOT BUY.

Purchased my carpet from Budget Carpet. When I told them it was mashing down, I was told to buy a better carpet and pay the difference. I was told it had a 5-year guarantee against mashing down. I can't afford to pay anymore. Thank you.

We recently had this Mohawk carpet installed in three large rooms of our house. Immediately upon installation, we were unable to vacuum it with a Dyson Animal vacuum cleaner or a Hoover Wind Tunnel (sorry - don't know the model)! It was nearly impossible for my wife to push and pull the vacuum and I could only do a room at a time - as it was quite a workout! Probably wasn't good for either the carpet or the vacuums...

I bought a Mohawk carpet from Home Depot in Dec. 2010. Since the day I bought it, it has continued to shed. Every few days, I dust my house and there is beige dust (matching my carpet color) everywhere. I hate to think what I've been breathing. Also, after every time I vacuum, about a dozen of the carpet fibers pull out and extend about 3/4 of an inch above the rest of the carpeting. I started collecting the pulled out fibers and after several months I have a sandwich size baggie half filled. I have about 600 square feet carpeted. I figured after time it would stop but after a little over 3 years, it continues to shed.

We have much trouble with wear etc. as have much of the rest of the complaints given. Would there be any interest in a class action lawsuit against this company? They do not seem to care about their customers who have spent many thousands of dollars of hard earned money on an unable to back up product.

Was not informed as to the danger of toxic fumes when installing new carpeting. My husband and I are quite ill w/ swollen glands, sore throats. I want some answers as to the long term consequences of such exposure and have yet to receive any information. All consumers should be aware of the VOCs associated with carpet installation.

I filed a complaint with Mohawk on Dec. 18, 2013. At that time my carpet (Smartstrand Summer Splash 513) was less than 4 years old. I have been getting the run around ever since. They finally sent an inspector out a couple of weeks ago. Anyway my problem is that I have big bare spots on the risers on my steps, not the wear areas. They finally denied my claim today, April 4, 2014. The reason is that their warranty doesn't cover stairs. Today is the first time I have ever heard of that. It sounds really ridiculous. Most people I know have carpeted stairs. Their consumer affairs department is absolutely pathetic. I have never dealt with such an incompetent and unfriendly company. The carpeting that was originally on my stairs which wasn't Mohawk was there for 19 years with minimal wear. I would never purchase or recommend Mohawk carpet to anyone.

We bought SmartStrand (Garden Row) carpet from Empire Carpet Company in March 2012. There are just two of us. The carpet looked dirty at the family room doorway and also in front of our half bath so we called a reputable, local carpet cleaning company who told us the carpet wouldn't come clean and that those places were worn. I called Empire and got a big run-around. Now that I have read all the problems others have had, I guess no one will honor the 25 yr. warranty. They could offer a 50 yr. warranty since they don't intend to honor it anyway. We are in our 70's and took $5000 out of our savings to pay for this awful carpet that looks 20 yrs. old. I wish I had my old carpet back. It was 22 yrs. old and looked better than this stuff. I will never recommend Empire nor Mohawk to anyone and would certainly discourage anyone else from doing business with either one.

We just had the Essences SmartStrand installed in our home and like other reviews our Boss vacuum would not work. We found a Hoover Rewind model UH70830 that worked just fine, vacuumed well with normal effort and did not drag on the carpet. Just wanted to pass this along. Carpet too new to evaluate but after initial installation and thorough vacuuming, it looks and feels just fine.

I ordered Mohawk's Supreme Selection Dijon nylon carpet. I had a little sample from the carpet sample book and then a 4x4 square. Both were the same color. However, when the carpet came to my house it did not match either. It looked old and faded (not "used" but dull) and I hated the color. I filed a complaint through the company I purchased it from. We sent in the two samples and then a piece of the carpet I received. Mohawk agreed that the carpet they sent me did not match the sample. However they said they were not able to sell me the color in the sample because they don't make it anymore?? (Yet they are still sending samples out??) And then they offered me $379 to keep the carpet (that I paid $1732 for, including padding and installation). I refused.

My husband and I decided replace our carpet after 20 years. We looked at several different carpets before going with the Smartstrand carpet. We purchased this carpet in October 2010. Several months after the floor was installed, it always looked like it was matted down, it is hard to vacuum, and the fibers was still coming out. I purchased the recommended vacuum. I was told the fibers will stop coming out. The carpet is now 3 years old. The carpet now has holes in it where the fibers have come out. I filed a claim on the floor.

In October 2013 I was looking for a new carpet and was quite impressed with the Mohawk Smartstrand, a new revolutionary fiber. I bought model "Organic Luxury" also known as "Intelligent Style". I was completely stunned at its look once installed: it looked and felt beautiful as long as you did not walk on it; there it was crushed and looked two colored, like wet grass and just shabby and worn. After doing research and going back to the store where I purchased it I was told Mohawk has a 60 day customer satisfaction guarantee and if I exchanged it for a style called "Frieze" it would minimize footprints. Supposedly "Frieze" has special fibers where you step on the side rather than the top which supposedly have elasticity to bounce back.

We just had the Mohawk Smart Strand carpet installed 3 days ago. When we went to vacuum the carpet our Central Vac could hardly be pushed to vacuum. We then started doing research on this problem. After reading many comments, we feel that we were misinformed or not given enough information from the carpet store that we purchased it from. We must admit that it looks beautiful now, but our question is how do we keep it clean? What vacuum do we use? Our carpet store said you should never use a power beater on any carpet. We tried an attachment from an old Electrolux without a beater. We had the same result, we could hardly push it! We wish we read some positive reviews.

We purchased 1,086 sq ft of Mohawk carpet 3 months ago, $5,762.00. Paid cash. The carpet either has vacuum cleaner marks or darker walk paths. The great room is 24x36 so this really shows up. Also we vacuum every other day and every time have to go around snipping, (cutting off) raised pieces of looped pieces. We wrote Mohawk..... their answer basically said that was the type of carpet it was???? What kind of answer is that?? NEVER AGAIN.... AND WILL TELL EVERYONE WE KNOW. NEVER AGAIN.

Home Depot installed Mohawk "Fast Break" carpet in our home on Dec. 23, 2013. My husband and I began to experience respiratory difficulties and skin allergic reactions after only a few hours of the installation. We went on Christmas vacation, and began feeling better. Upon returning to our home, we again began to have swollen and irritated eyes, blisters in the nostrils, difficulty breathing, and sustained elevated heart rate. (120-140 bpm) My husband was admitted to St. Luke's Hospital due to his heart rate and difficulty breathing. He has a complete heart screening each year and has always been assured that his heart is very healthy, so we were confused as to why he was having these problems.

We spent $5000 to have Smartstrand carpet installed - part of it less than 2 years ago and part of it less than a year ago. I'm shocked the see how worn down it looks already and that's the stuff installed less than a year ago. Mohawk sent an inspector out today so we'll see what comes of it but I'm thinking they'll say it's regular wear and dismiss it. It's only my husband and I and one cat, but the high traffic areas are causing me the most frustration, which is the reason I bought this brand to begin with. The place I bought it from has a great reputation so like other reviews, I'm hoping they'll be an advocate to Mohawk.

We just had a Mohawk Smartstrand Silk Gentle Essence carpet installed in 2 bedrooms of our house. We fell in love with the soft feel of this carpet but after having it installed we first noticed that it was very hard to vacuum. We own a Kenmore Progressive vacuum from Sears and although it is not one recommended on the Mohawk website, the vacuum does have 4 different settings. My husband first vacuumed on the middle setting and had told me that it was a totally exhausting experience. I didn't believe him so I gave it a try and was surprised how hard it was to move the vacuum even after changing the setting to the highest dial. Who would have ever believed that vacuuming a carpet could be a total workout!?

Had Mohawk SmartStrand carpet installed in my whole house minus 2 bedrooms in November 2013 at a cost of over $5000.00. I am very disappointed in the appearance of this carpet, it shows each footstep including cat paws (seriously), not to mention the excessive vacuum cleaner striping. I have to use a soft broom after vacuuming to eliminate some of the stripes. Most of the time the carpet looks like a pebbly beach. The footprint issue is excessive!!!! I am already beginning to see traffic patterns and I am a senior citizen who lives alone with two cats.

We purchased our Mohawk SmartStrand Silk in August of 2012. As of this date (January 5, 2014) our carpet looks worse than a 20 year old cheap carpet. We were to have an inspector come in to look at the carpet this Thursday, but I got a call today that Mohawk has cancelled the inspection and they want a piece of our carpet to have tested (really??). It was suggested we have a piece of carpeting cut out of the closet area (2 feet square) because we did not have a piece "left over' from the installation. Why do I have to cut out a piece of carpeting that I paid almost $4,000 dollars for, has a 25 year warranty (which I know will not be honored, judging from the many reviews I've read) and have it sent to Mohawk for "testing"??

Had two reps come out to look at carpet, was told wear is natural. If this is the case Don't waste your money

Paid $2400 for top-of-the-line Karastan Carpet color Olympia which is a bronze color. What was delivered was called Olympia also but was a different color than the sample. It is a reddish huge brown! I was not told Karastan was Mohawk when I bought it.

We had Smart Strand carpet installed in 2011 and it looks worn and dated. We purchased carpet due to reviews and advertisements of superior durability. We are disappointed WITH THIS PRODUCT AND FEEL WE WERE MISLEAD.

I love my Mohawk SmartStrand Silk Carpet!! It is soft, durable and will not stain. About two days after having my new carpets installed my teenage son spilled a glass of grape juice on my new carpet!! Lucky for me it came up with just water and looks like new. I had to get used to vacuuming but after I raised the level of my adjustable vacuum it was no issue. My family and my dogs will only lay on my new carpet!! Love it and would recommend to anyone!!!

Purchased smart strand carpet and smart pad. I had it professionally cleaned two times in 18 month period of time. It would not release the dirt anywhere you walk and the stains which were coke, tea, and coffee and a small spot of ketchup would not come out after several cleanings, two professional. The carpet was cleaned per Mohawk instructions. It has a 25 year warranty against stains and wear. It is very early in the time of that warranty. I have never had carpet that wouldn't come clean.

Word of advice - be prepared to TEST YOUR VACUUM & possibly buy a new vacuum cleaner if you purchase the new Mohawk ultra soft carpets. Mohawk will not help you.

I had Mohawk (Garden Row) carpet installed in my house by Empire Today. Within 3 months, the carpet shown track marks in the hallway and other areas. I called Empire Today and they took pictures of the track marks. I fought for over a year getting this resolved. Empire Today told me that Mohawk said it was normal wear on the carpet and wouldn't honor the warranty even though I live in the house alone with no pets. Empire Today said would install new carpet and upgrade my padding from a 6 to an 8 for $700.00. I took them up on their offer and had new carpet installed. The warranty on the carpet is not worth the paper it is written on.

I work for a flooring company and we sell Mohawk flooring. In the last few months we have had several claims, all backing coming apart and all claims have been denied, because of any excuse they can come up with usually and installer error. I might add the very same installers we use with other companies amazingly had no problems. Everyone blames the company that actually sold them the flooring but here's the problem. When a claim is denied, our hands are tied. We're not the ones that deny the claims. Yet believe me they're not the ones that get yelled at, we are. Lately I have been pushing some of the smaller companies. These are some you might actually be interested in. Dream Weaver, American Berber, Mathew's and Parlo. These companies are more reasonably priced and actually warranty their claims.

I purchased a large amount of Flamboyant color Sugar (white) Carpet from Rite Rug in Columbus, Ohio. Also purchased Mohawk Pad for the carpet. After a very short time, the carpet began to turn pinkish in color. I contacted Rite Rug and they passed the responsibility on to The Mohawk Carpet Manufacturer. Rite Rug told me there was nothing they could do. I have since found out the pad was discontinued by Rite Rug. I recently purchased new carpet for the bedroom and had the old Mohawk carpet and pad removed.

In February 2012, we had new carpet installed in our whole house by Flooring 2Day. We went with the carpet highly recommended by the salesman. After 8 months, the carpet began to show traffic patterns. After 1 year, we asked Flooring 2Day to look at this as we were highly disappointed in the product. Adam from Flooring 2Day looked at it, had a representative from Mohawk, the manufacturer, look at it and although they admitted it looks bad, they refuse to honor any warranty. Adam blames the manufacturer for everything and says they have no responsibility even for recommending the product. He admitted they no longer sell it or recommend this carpet.

I had a new carpet installed just barely a year ago on 6/11/12. Ever since it was installed, I have been vacuuming up so much fiber that I have to empty my vacuum 2-3 times before I can finish vacuuming. I called the place I bought this from, which was Carpet & Door Mart, and told the owner what was happening, but he said that was normal. Well, after 2-3 months and it's still continuing, plus now it is starting to pick, I called him back and told him this was not normal and that I wanted him to come out and take a look at it. He said he would, but it took another two months and I had to call him again.

Early October 2012, my parents had their carpet replaced throughout the house. I came to Georgia from Virginia to pack up their items and remain to unpack afterwards and to be there during the process to assist my parents as they are in their mid 80’s. MDR Construction Svcs., Locust Grove, GA was the middle man and worked with Mohawk to purchase the carpet and have it installed. The carpet continued to leave balls of carpet all over the living room and any area walked on.

We purchased Mohawk carpet 3/03/13 and after installation, I found that I could not vacuum it with my Hoover or Eureka vacuum. The carpet is shedding so bad & we have allergies and this carpet is all over my daughter and it's making me sick. We just installed it 48 hrs ago. We are breathing in fibers that are not safe and the carpet looks like crap with big hair balls everywhere. My clothes are covered in green hair/fibers. My niece is 3 yrs old and we can't let her play on the carpet. I called Mohawk today for the first time. The lady said that it could take 6 months to a year to stop shedding and that Menards should have told us that but they didn't! And there is no warning label like she told me. Even Joe from Menards said there's no warning label.

The carpet in my home is three years old. As I was vacuuming a few months ago (December to be exact), the Berber carpet snagged and ripped up an entire long thread. I do not have pets, nor have I ever walked on the carpet with heels. Therefore, the snag was due to a manufacturing defect. My carpet installer just informed me (after a very lengthy claims process that they had to handle because nobody in Mohawk's Claims department would help me) that Mohawk Flooring will honor the five-year warranty. However, it does not cover labor and, to make matters worse, it's prorated! My total compensation? $34.10! I will never, ever install Mohawk Flooring due to its shoddy quality and even worse customer service.

I purchased a medium-quality carpet by Mohawk. It wasn't cheap, but not their most expensive either. It looked great at first. After a few months, I started getting large ripples in every room, especially near the wood trim. The store where I purchased it has come out three times over the years to re-stretch the carpet. They did not charge me for this because it shouldn't have happened. Now it's rippling again. The problems started shortly after purchasing and I've put up with this for over 10 years, because I did not want to have to buy new carpet again. On top of the rippling, the shedding is just terrible. I fill a vacuum bag from vacuuming just two times! No carpet should shed this much after 10 years.

We had our upstairs carpeted in the fall of 2011 with Mohawk carpet, 3 bedrooms, and an area that is just outside the bedrooms. The carpet that was there was 11 years old and had started to show wear. It is just my wife and I and a small dog that live here. This new carpet was thick plush when it was first installed and it was beautiful.

In February 2012, I had a Mohawk "Grand Prix" Polyester carpet installed throughout my home. First vacuuming by the installers produced so much fuzz it filled four 39 gallon yard bags! The fuzz produced was so heavy the installers had to remove the flow restrictor from the vacuum or it would plug up and stop working. I asked if it was normal and was told the new carpet did shed. Subsequent vacuuming required the removal of the flow restrictor to keep the vacuum from clogging and continued producing excessive fuzz. In addition to the fuzz, each vacuuming produced large amounts of fine gray powder from within the carpet. Each vacuuming continued to produce fuzz and large amounts of the mysterious fine gray powder. New carpet should not do this!

I purchased Mohawk SmartStrand carpet. After installation, I found that I could not vacuum it with my Dyson vacuum. Store knew I had a Dyson and never told me it would not work. When I looked in the booklet that I got after my purchase, it said one of the vacuums to use was a Hoover Wind Tunnel. The store never told me that I would have to buy a new vacuum. The booklet said Hoover Wind Tunnel, so I bought a Hoover Wind Tunnel from Amazon and it did not work. When I called the store, they contacted Mohawk and then started telling me to adjust fan speed and beater bar. I'm not a mechanic and don't know how to adjust fan speed; beater bar was as high as it could be. I was furious.

Mohawk 100% SmartStrand Silk BCF - I cannot vacuum my new carpet! I went to the dealer and he said that I needed to buy a new vacuum cleaner even though I have a top of the line Dyson and a top-of-the-line older Hoover that has a high and low setting lever. Neither worked! This was not mentioned to me before I bought and paid for the carpet. My carpet is a 12x15 carpet that was cut and sent to have it bound by the carpet dealer that I bought it from. It is bound beautifully and I use it in my den on a pad over a brick floor. I had understood that it had a warranty that would let me return it within 30 days. The dealer said that he called the Mohawk company and because it was cut and not installed, they would not honor the warranty. This was not disclosed when I ordered it.

Never ever consider buying any carpet made from Dupont Sorona, Smart Strand, or Triexta fiber from Mohawk industries. They advertise this as the carpet a rhino lived on for weeks and that came out perfectly clean with ordinary steam cleaning. I spent over $8000 on high-end Karastan carpet made of Triexta fiber less than two years ago. I was foolish enough to believe that I could walk on my carpet. I vacuum regularly and have had it professionally cleaned, and it looks great, except where I walk, in stocking feet no less. The tan carpet is grayish color where I walk and looks awful. I called the place where I purchased the carpet and complained about soil that did not come out and color change because the warranty said that soil and stains were covered for 25 years. They immediately filed a claim with Mohawk.

This is follow-up to my previous complaint. Mohawk rep said that I would have to buy another vacuum cleaner for this carpet, and there's nothing wrong with the carpet and that they would sell me a new vacuum.

We just bought new Mohawk carpet that we cannot vacuum. The vacuum is too hard to push. We went to different stores with a sample of the carpet to try and find a new vacuum that would work. We have tried 10, but none will work. We took the sample to the seller and none of the salesmen could believe it. A Mohawk rep is supposed to check it out next week. I hope they stand by their product and let me choose something else.

I am in the process of trying to buy carpeting. I have gotten several quotes and 2 different companies are telling me two different things about the Mohawk Carpet that I would like installed. The companies cannot agree on the oz weight of the carpet. Company A says it is 65oz and Company B says that Mohawk doesn't make carpet that weight and the correct weight is 57oz. I was given the phone number to Mohawk from Company B. Mohawk refused to give me any information and said it is up to the vendors to supply me the information and they will not release it. I would think that if Mohawk was a reputable company, they would stand behind their product and release information about their product.

This Mohawk carpet is the worst! We had just bought our first home and put in $4000 worth of Mohawk carpet. We were told at Lowe's that this is a really good carpet. It looked nice there and felt nice as well. Their sign said that it was tough enough for kids, which was good because we have two boys and it was pet friendly and we have a dog. It was also supposed to not show stains which we wanted! Lowe's sold us on this carpet. We had it installed about 1 month after we moved in to our house on October 13th, 2011. So in November, we had our new carpet and it seemed really nice.

I bought Ultra Soft carpet from Mohawk and it looks beautiful but I can't vacuum it! My otherwise perfectly fine vacuum cleaner will not move on the ultra fine carpet. The problem is, no one ever mentioned this to me until I complained. Six weeks after the carpet was installed and I had complained, they then gave me a booklet from Mohawk on Carpet Care telling me what vacuum will work well. I'm supposed to buy a new vacuum? I don't think so. I contacted my Legal Shield attorney and they are writing a letter on my behalf.

We moved into our new house in 2005. Builder had a Mohawk carpet installed throughout by San Joaquin Carpet of Bakersfield CA. Within a month, the carpet bucked up in the dining room, family room and in the hall way. San Joaquin Carpet sent a carpet layer three times to get the carpet to lay down - never mentioned re-stretching as an option - maybe they were too incompetent to know! After a lot of ironing, redoing connections, they got it laid but only it lasted a few months. The bucked up sections were minor but continued to rise higher. We tried to ignore it but a few months ago the bucked up areas have risen to as much as 1-1/2 inches.

I purchased top-of-the-line Mohawk Carpet 100 percent Everstrand Xtrasoft polyester. Low-end carpet may be 16 to 24 ounces face weight. I paid for 80-ounce face weight and a super dense 4,186. Twice, Mohawk shipped rolls of carpet half that density and quality and the wrong color. Mohawk did their own "in-house" analysis and concluded the crummy carpet was within their "tolerances" and won't budge. I cannot occupy my home because it has the pad down and you cannot walk on carpet pad or you will tear it. I kept my original Mohawk sample board and pieces from each roll I did not accept. Help!

I had a Mohawk frieze carpet installed. We are not rough on our carpet, but within the year, we had to have it re-stretched. Within another year it needed to be re-stretched again. Well, it needs to be re-stretched again and I am wondering if there has been a recall or if this is just defective. I have owned 5 homes and never had to re-stretch a carpet.

I had Mohawk All Star/Summit installed in my new 2011 home. I live alone and do not wear shoes indoors. Within months, I started to notice wear marks on the steps. Not long after, there were wear marks in the hall between the bedrooms and the bath. The builder contacted the flooring store that supplied and installed it. They sent an "inspector.” He said, “Maybe they need to be cleaned?” I protested because the carpet was only six months old. The builder sent their handyman over to clean the steps. He used a Hoover steam cleaner. When done, the waste water was not dirty. The fibers returned to normal for a few days and then matted back down. I am at a stalemate with the builder, carpet store and Mohawk.

We chose a rather expensive Mohawk frieze carpet to replace our older 12-year builder installed carpet. With the first vacuuming, we had to stop and replace the bag several times because of the amount of loose fiber coming up from the carpet. When you would rub your hand over a non-vacuumed part, it just floated with loose fiber. Then within the first weeks, we started to notice matting. In places, it matted down to look like a felt pad. Within the year, we contacted Mohawk and they sent out an inspector who said that it was our fault because of our vacuum. This was a highly rated Sears vacuum that we had used successfully on our old carpet.

8 months ago, we purchased Mohawk carpeting from a carpeting/flooring store here in Las Vegas. We asked about the warranty and the quality of the carpet. We purchased a low pile carpeting because we wanted to be sure that it would not matte and wear well. It is only my husband and I (no pets), we also do not wear shoes in the house. After 7 months, the carpeting looks worse than our 7-year old carpet that we had installed originally when we purchased our new home. We contacted the store who quickly contacted Mohawk, who sent out an inspector. Nothing was said to us other than we would be hearing directly from Mohawk. 5 weeks now, nothing. The local vendor had called Mohawk. We have called Mohawk and there has been absolutely no reply. I am totally dissatisfied with their customer care and service department. I am not sure what to expect when they do reply.

Defective Carpet That Cost $7,200 and Is 1-1/2 Years Old: We bought a new Mohawk carpet of a style called frieze from a carpet company which installed it. After the carpet was cleaned by a company the carpet salesman recommended, we noticed indentations in a pattern where the carpet was matted down. The indentations were about 3 inches by 1-1/2 inches in a pattern of about six in a row, and there were rows in three rooms, most extensively in the living room. The patterns were against the wall where no one could possibly walk so it wasn't from wear and tear. When we complained, the carpet salesman sent an "inspector" who concluded the problem was due to our cat walking in the same place on the carpet because the cat did not like the carpet. This inspector sent the report to Mohawk, which then denied our claim.

We purchased Mohawk wall to wall carpeting from a local dealer and it was installed in January 2010. The carpet supposedly has a 5-year warranty. We are snowbirds and only use our house 7 months out of the year. There are only the two of us. We have no pets or children and we take off our shoes when we enter the carpeted area (master bedroom and office). We have noticed that the pattern of the carpet is flattened and worn in parts of the rooms. It is also dirty looking and although we have had the carpet cleaned professionally it didn't make a difference --the carpet still looks dirty. Our carpeting that we replaced with the Mohawk carpeting was 12 years old and never showed this kind of wear.

We bought brand a new carpet from Mohawk Industries. Within 2 months, it started showing wear, traffic marks, and holes! It is the most horrid junk I have ever dealt with!

I purchased eight hundred feet of Mohawk Caballo II carpeting from a major retailer in April of 2010. This carpet sheds and sheds and sheds. It matts down and the fibers fray. It looks like it has an outer layer of fuzz all the time. I contacted the retailer and they contacted Mohawk. Mohawk sent out an "independent" inspector.

We purchased a carpet with at least a 10-year warranty. We got it 2-12-07. Every time we vacuum since day one we get two handfuls of fuzz and the filter fills up with a very fine fuzz also. Some places have worn so you can see where it is put together. I have asked a number of people about this and they ignored me. The dealer, A1Carpet, agrees that shouldn’t happen but the carpet company is responsible. We have no children or pets, only two people in the house. The carpet should not look like it does. All I get from Mohawk is sorry. Please help in this matter. Thank you. Our carpet looks worse than our old carpet and it was 10 years old.

I purchased my carpet from Mohawk, a company with a big name, because I believe that they would always honor their warranty. However, when the time came for me to make a claim against them for my carpet matting and wearing down, they refused to stand behind their carpet and warranty.

My husband & I bought Mohawk Carpet at the Floor Store in Laporte, Indiana three years ago. I bought extra carpet just in case I had to replace a piece. I had the Floor Store carpet layers come out to do the job and when they took the extra carpet that I had purchase and tried to replace it, my carpet did not match at all. I contacted the Floor Store where I bought the carpet and they said that they will file a claim, which they did and that Mohawk Carpet will be in touch with me. That never happened, they did not call or send a representative out to inspect the carpet. I now have extra carpet that I cannot use because of the different color.

The Mohawk Carpet I purchased in October 2002 @ $38.00/sq yd (installed) within the last 18 months has started to change color - I can understand the sun can cause some fading but the carpet is changing colors on the opposite side of the room. In my attempt to have the company work with me was told -

The complaint is being filed against Mohawk Industries AND NY Carpets dba Belmont Carpets Co., Inc.

I have been most unhappy with the durability of this carpet. The carpet fuzzed longer than any other new carpet I have ever had. The carpet under normal wear has matted down in the hall and entrance into my living room area.

After the carpet was installed by a licensed installer, I began to notice dark spots coming out in the carpet. It was prevalent in every room where the carpet was installed. Also, I began getting pile reversal, cornrowing, shading, waterpooling marks, and a number of other problems.

Last year we arranged to have new carpet installed in our home through an interior designer. The contractual agreement was made with this designer, Nancy. Within a few months of the installation of our carpet I became frustrated with the manner in which the carpet was wearing. It appeared dirty and yet I was unable to spot clean it. It also seemed to lack resiliency. When I discussed this situation with Nancy she suggested a particular cleaning product that did not help the situation.