Master Spas Reviews

On July 14, we agreed to purchase one of your spas at the Alameda Fair Grounds with the understanding that the salesman, Josh, would order it the following day. He said he’d put a rush on delivery so we would get it within 3 to 4 weeks. We signed an agreement to pay in two installments plus a down payment with last one due the day of delivery.

Well, I am going to start writing reviews about our experience with Master Spas. I have given them 0 stars because that is what they should be rated. We have waited and waited for help. Nothing. We have contacted them multiple times and they treat us like we are bothering them. They have our money. We purchased the 9 foot hot tub and 15 foot swim spa. We asked for the best that they have. We haven't receive the swim spa as of yet and we ordered in May. The hot tub was delivered but was not what we ordered and is leaking. It came filthy dirty and it was as if it had been in use. Do not purchase anything from them. This was the worst experience I have ever had in spending $44,000.00 dollars. Yep you got that right, we spent that much money and have leaking hot tub and no swim spa. They said they dropped it. I doubt it.

Updated on 06/02/2019: I have reviewed Master Spas in the past and they replaced our spa. I will not change my review because we had to beg to get our Spa fixed and they did with a lot of begging. The reason they the replaced spa before is the same issue we are having again. We have now had the replaced Swim Spa now for about 8 months and about 2 months ago, we saw a crack in the acrylic. I called Master Spas and was told I had to send a picture of the crack.

The defective jets were promptly fixed by Premium Wholesale.

The company has responded and has sent a parts replacement. I installed it myself, and the issue is resolved. Thank you for sending the correct part to resolve my issue.

Twilight Series Spa - Purchased 6/22/18. Delivered 6/25/18. Salesman (Don) said to call him if we had problems. He is not responding to messages left on a cell phone registered with their company. He was to tell us who could service us in this area but never did. I finally found a service number with the company. I was told that the nearest service rep is more than a three hour round trip (service call that we are responsible for according to the warranty) and it looks like hot tub repair is more of a sideline for them as they focus on bathtubs. There are four locations for service in the Shreveport Bossier LA area where we live. Why aren't any of them authorized for service? That seems unreasonable. Seems like a way to dodge warranty work.

Tom ** answered all of our questions by phone and knew the product well!! Very informative... Regarding the house call - Tom was prompt and very efficient. I would recommend Tom and Master Spas to all.

I spent a little under $9,000 on my spa with a verbal agreement for it to be delivered ASAP. Last Friday 06/30 I was promised delivery for today Thursday 07/05/18... Now all I am is getting excuses. POOR service and EMPTY promises. BUY ELSEWHERE.

BUYER BEWARE of the small print in the warranty. Through NO fault of our own, a control knob came off of our hot tub which is less than one year old. Come to find out in the "small print" of the warranty, the parts & labor to fix the warranted item are covered, BUT a service fee is charged TO THE CUSTOMER by a contracted technician. Spending the amount of money we did on the hot tub, I expected better customer care than this. There should be NO "out of pocket" expense to the consumer for warranty work. In hindsight, I'm not really surprised though, as when the tub was initially delivered, the cover was defective & had to be replaced & the tub was also missing several screw covers.

Master Spas had an all-out sale at the convention center here in Huntsville in February. And my wife and I went and took a look, and we really liked what we saw at the time. The Master Spas team was great! The guy showed us around all the different models and discussed the differences. We bought the LSX 800 hot tub. It has 70 jets and three different pumps. So, there was a lot of different therapy options with it.

We wanted a hot tub and we liked the Master Spas hot tub when we saw it. Compared to other hot tubs, it seems like it’s a fair price. And the majority of the jets on one seat is why I bought it. The Master Spas team answered all of our questions and we had a good experience with them. My wife was home when the spa was set up and she told me that she didn’t have any problems with it and the team was professional. Overall, Master Spas has a good spa.

Master Spas had a show at the convention center and their reps were helpful. We walked out with a $10,000 spa. And when we've had a couple of issues with the spa in the past they've been really helpful. We had to order new parts and had a problem with it but they've been very responsive. They had good records and were able to pull up what we have. They were able to find the proper parts versus saying, "You have to find your receipt and tell me what you got." They sent the stuff out next day like they said they were going to so I'm happy with them. And I would refer them out to people. The quality of the spa has also been good. We had another spa for 18 years and it died, so we needed a new one and we've been very pleased with this spa so far. I'm pretty critical and I'm very happy with what they've done. So use them.

Purchased a Twilight Master Spa 2 years ago. The spa itself seems to be a great hot tub. But it totally stopped working several weeks ago. It's still covered by a warranty. But getting someone out to fix it has become an extremely frustrating project. There's only one company locally that services their tubs covered by a warranty. And that company never answers their phone and never does a call-back. Finally did get one call-back 2 weeks ago; they set up a day to come out which has come and gone. Nobody showed up on that day, no one answered their phone again and didn't get a call-back. Now, four weeks into all this, I've called so many different people involved with the company including 3 more calls today and a sent email. Still no one from Master Spas making the effort to solve this problem and support their product. I could never recommend purchasing a Master Spa at this point; they simply don't stand behind their product.

I had looked at two or three hot tub manufacturers and I couldn’t tell a lot of difference between what I’d looked at. I went to a trade show event and I chose the Twilight Series 7.25 by Master Spas there. I bought it from a local dealer and he’s been very supportive. They brought it out and set it up. The tub is high-end and I like the number of jets it has. It had a Bluetooth audio system, a waterfall feature, and LED lights. I’m very satisfied with it so far and the cost was right in line with other high-end hot tubs. It wasn’t a lot cheaper or wasn’t more expensive. I use it mainly for hydrotherapy as I’ve got bad knees and ankles. And it’s helped with my old joints. Master Spas has a quality product, and the company and the authorized dealers stand behind their product. I'm a very satisfied customer.

Master Spas had a showroom nearby and we liked the sales people and everything seemed right. We went to one of the big weekend sales Master Spas had at the mall and looked at them all and the 7 x 7 seven-person hot tub was the size that we wanted for the number of people we had in our family. It has a couple of little waterfalls, and has lights inside the tub, mainly hairs. Master Spas was very helpful. I have a large driveway and they had to bring it down when they installed it and we took it around the side of the house, put it on the lower back porch, and they handled it extremely well. Then they showed me how to put chemicals in. I've also called the office several times and they’ve helped me with different things that I've asked about.

I bought a Master Spas tub and everything was good. It has two pumps on it but I kind of feel like they’re a little bit underpowered. But I had Cal Spas right before this and the jets aren’t necessarily as hard. This tub is much deeper and bigger than the Cal Spas so that’s nice and I’m very happy with it.

I purchased a hot tub from Master Spas. We had been looking around for several months and we went to a fair where a whole bunch of companies was set out at the fair ground area. We had been looking at Master Spas and it seemed it was a nice unit. Their reps were great. They took their time in explaining everything to us. We were impressed with the price too compared to what we were looking at. The people that delivered it and set it all up for us were awesome. They unloaded it and they had plenty of help there because it was a big 8 x 8. They made sure that they were able to get it off carefully without damaging it. They set it up where we wanted it and went over everything with us. We use our spa every day and so far, the quality has been great. It's so easy to keep clean and we're tickled pink with it. If somebody would ask me where to go to get a spa, I'd definitely send them to Master Spas.

My wife likes the lounger and I like something that has jets on my back and the spa that we got from Master Spas just fits what we like. We saw it at the fair and it had a good price. They were very workable, so we struck a deal. The last one we had was an in-ground with a pool, and the Master Spa is 100 times better. When I had the house built, I had electrical to the outside by one of the spa and then the master electrician put the plug in. The company that delivered it had a guy came out and said that we have to provide the wiring. So I got the wiring but the guy hooked it up wrong. And it did what it was supposed to do and it dropped offline. Then they said our board was fried and we had to buy stuff.

The Master Spas sales guy was great. For any information we needed to know, we picked his brain, and he was very knowledgeable. Master Spas is the best and my overall experience with them was really good. They keep sending me emails saying, "If you need anything, just give a shout." And I don't think I could get any of that from anybody else that I know of. I got a three-man tub from them and it's a run-of-the-mill, but I like it a lot. With my line of work and since my body's getting old, I use it a lot. I would tell my friends to get one.

I bought the Twilight from Master Spas after I did a research online for the quality of hot tubs. I've had four hot tubs over the years, and Master Spas is the best. The cost is good, too. Its jets are much larger than normal jets. They are adjustable individually and then the lighting is LED with nine different colors. I had a little bit of a lighting issue initially and the Master Spas team came out and fixed it. I was very satisfied with their quality as well as doing it in an expeditious manner.

I wanted to share a couple of observations regarding the Master Spas company, product, and support. As noted by many of the comments be very aware of how they install (or don't install) your new spa. Master Spas contracts with some local guys to carry the spa into your home and place it on or near the location of choice. They do not set it up or connect the electrical. The delivery guys are often very uninterested in anything other than dumping the tub in your yard and moving on. No input on startup or maintenance. Just minimal delivery.

We went to buy a pool suite for our pool and Master Spas was having a sale on their 2017. My husband and I had already been talking about getting a spa because I had neck and back issues and he has back issues. We thought having a spa would help so we purchased the HL7 Healthy Living spa from Master Spas. It has 54 jets and it has the specified neck and back which is why we bought it. They offered us a good deal and told us this is specifically designed for therapeutic like what we were needing.

We had an old Jacuzzi for about 15 years and we got tired of fixing it. We decided to get a new hot tub and we needed something that could sit at least four people. We picked the 5-seater Master Spa at Primo Hot Tubs because of the recliner feature and the number of jets in the seats. It was also the right size for what we wanted At the time, it was on sale because there was a show special. We bought it right there and Primo came out and put it in for me.

We were on a lookout for a hot tub and Master Spas was at the fairgrounds. I got the hot tub that was small enough to fit the spot that we wanted it for and it would only be two of us using it. The people at Master Spas have been helpful with any questions I've had. But we have a temperature problem. It keeps going up to about 105 or 106, even though we just want it set at 96. I’m tired of just troubleshooting over the phone. It’s only temporary fix. I would like somebody to come out and actually show us a permanent solution. But I don’t know if anybody would be willing to do that. Because every time we call, they troubleshoot over the phone and then it doesn’t really resolve it. Also, it was a little pricey since we didn't have that many jets for what we paid.

We liked Master Spas' reviews, price and location. We got our tub because it was bigger and it fit more people in it. I like that there is one seat that had the jets that came down. The lights are also really nice and the water feature, too. The only issue was we had some electrical problems at the beginning, but they got all that worked out. Everybody in the dealership has been great. They bent over backwards trying to get everything to work and get it to us when we needed it and fix the issue. If the tub breaks in five years, I won’t be very happy.

We bought a Healthy Living spa two years ago and it's a good value. We use it a lot in the winter. Also, the people from Master Spas were great in terms of customer service and installation.

We got the Twilight hot tub from Master Spas. It's a little two-person triangular-shaped hot tub, and it has lights and you can add music to it if you want. We saw it during a spa show in our expo center in Temple, Texas. It had a good price and the Master Spas team was friendly and helpful. I love the quality of the hot tub. I only had one problem with it and it was my fault, but they came out and fixed it and didn't charge me anything for it. They have good customer service. I used to get massages every month, but since I can incorporate the hot tub into my routine, I haven't even had a massage in the last three months. I just get in the hot tub and feel much better. It's definitely worth what I spent on it.

My wife wanted a new hot tub and Master Spas had a show at a fair ground. We went to this show where they had a bunch of hot tubs set up, and we saw one we liked. They were very nice people to deal with. However, when they came over, they dropped off the hot tub and pretty much left. They didn’t set it up enough, they didn’t make the hot tub work and they didn’t hook up the electric. I understand that they're not electricians, but they should send some kind of electrician that's certified to set these hot tubs up. For the money that they charge me, they need to deliver it to my house, fill it with water, plug it in, set it up and make sure it's 100% right and I'm 100% happy.

We went to a spa show, saw a Master Spas Twilight Series tub and fell in love with it. It has the light system inside, 16 jets, and two pumps. I had a back surgery so it has helped a little bit.

There was a show in town we went to and we found a hot tub that met what we were looking for. We didn't know what we were looking for other than a particular seating and make sure it had sprays and easy to take care of. The rep at the show was very helpful, very patient and asked a lot of questions, so that he could guide us to the right one that we were looking for. We purchased the hot tub from Master Spas and I love it. It's easy maintenance and everything's working out as expected. We like to go out there in the evening and just relax a little bit, a couple of times a week, even in the winter. We've had it a couple of years now.

We went to one of the biggest sales that Master Spas had. We liked their toilet and we bought it. Then we were having mixed information from the local company and other people that dealt with Master Spas on how we should deal with the chemicals, so we sent some email and then they just sent me an email response to my question in a timely manner.

I like the strength of the jets and spa of the Michael Phelps. Also, it's easy to clean and the lights are kinda neat. It's a topnotch spa. The reps were knowledgeable and it was an easy purchasing process.

I walked into Aqua Spas on a whim and I liked the color and the amount of jets in the Master Spas HL 7. In the spur of the moment, I decided to take the hot tub home. But I actually walked into Aqua Spas a month before and it was very quick. I also explored some other stores around town. There was a lot of timing involved, seeing what they have in stock, being patient and learning about the spas.

I liked the Michael Phelps spa's size and number of jets. It has a lounging seat and then the rest of the seats fit in. I also like the depth of it, the various controls, that are three separate pumps, the lighting in it and that it has a double filter. Also, it's got the plastic pan on the bottom because the wood framing doesn't sit on the concrete directly and soak up the water that's underneath. It comes in a pan. My other one is the wood framing and for whatever reason they don't use treated lumber and it's the dumbest thing I've ever seen. And this spa doesn't use treated lumber either. I can't imagine it's more expensive to use treated lumber than if you use regular lumber but I would like to have it be treated lumber.

We've owned hot tubs for 20 plus years so we knew what things to expect and look for as far as features. We bought a Master Spas TS 7.2 from an independent dealer because of its price and number of jets. And I'm very pleased with the jet layouts and the different configuration that we were able to get that benefited both myself and my wife. She's much shorter than I am which could pose some problems with some hot tub options. I had both knees replaced in the last two years. I also have joint and shoulder issues. The hot tub helps with the day-to-day stresses, muscle soreness and joint pain. We use it almost daily and it's simple, easy and straightforward to upkeep. Even with people who don't have a lot of knowledge on hot tubs, it doesn't take much to get on board with what they need to do if willing.

I bought a Michael Phelps Swim Spa that's 20-foot on and a separate nine-person hot tub from Master Spas after I saw the Master Spas reviews online and the quality of it. Their salesman was very thorough as far as making sure all my questions were answered and giving me information about the stuff and the quality of the tub is excellent.

I ran into the people at Master Spas at a spa showcase that they had here in town, and everybody I dealt with was cool and easy to deal with, all the way through the financing. They even gave candies for me to chew on while I waited. The Twilight 7 had the right design and size, plus the pricing was right in what was expected. It's a basic spa with fancy lighting and a little waterfall if I want it. It's got a warranty and there are also plenty of jets in it. I've had it since February and I had one problem with it, which took a couple of trips out to get it fixed. On the left knee jet in the lounger, the hose was shorter than it needed to be and thus was impinged when they put the foam in it. Whoever the QA guy was that day should have seen that and shouldn't have allowed it to happen. Once we pulled all the foam out, it was a pain in the butt. But Master Spas' warranty service through their vendor has proven to be good since they stood up to their warranty.

My wife did some research on the internet for different brand names, and somebody that we knew had purchased from Master Spas about a year or so earlier. We looked at the information that was available as far as the product, and they had a show. When we went to the show, we picked out what we wanted. There were a couple of reps there who were very knowledgeable about the product. Also, they were good about getting it scheduled to get out and deliver to us without any problems. We got a CLS Precision 7 and so far, we haven't had problems with it. It's got jets, lights and a fountain. It's got an internal marble-like finish and the cabinet's real nice. It works very well and the cost of it compared to other stuff that we were looking at was fair. Right now, everything works fine so I would recommend them.

We purchased the Precision 7 from Master Spas. We went into the local hot tub place, Hot Tub Universe in Fall River, that was recommended by friends. We had lots of questions about hot tubs because we were interested in getting one. Neither of us has had one before, and we knew that we wanted to get something that would seat a fair number of people. Precision 7 was recommended to us by Hot Tub Universe. So, when we looked into it and thought about it, it was the one for us. It has lots of jets and it is a good size for us -- a mid-size one. The seating configuration does not include a lounger, which we did not want. Also, it has some colorful lights and it seems to be easy to take care of it for first-time hot tub buyers like us.

I got the Master Spas Twilight 8.3 and the tub was nice looking. The salespeople from Suntek Spa didn't pressure me at all when I bought it. The hot tub is perfect. The price was also somewhat a big factor why I bought it because most tubs in that quality were 15 grand. I paid about $11,000 so it was much cheaper. It feels strongly made and the jets are very powerful. It's good for a massage which is what I bought it for. And it's also easy to keep clean which I was worried about. I sleep like a baby now because of it. And it's also relaxing for my wife. If you're looking for a hot tub purchase it.

We had an old hot tub back in the 70s. It was a good hot tub, but we lost our house in a tornado and it went with it. We replaced it with Master Spas. The hot tub that we bought has a lot of features in it. But I like the other company because they’re local and if I need something, I can just reach out to them versus Master Spas, where I can only contact them via phone or e-mail. But the turnaround time when we have a concern has been usually three to five days. And it’s not bad. Also, the quality of the tub is excellent and we got a good buy on it. Master Spas is a reputable company. The last time I ordered filter, we got a different style. It’s a smaller filter than we’ve had. But I took their word for it and they’re working.

On April 24th my new Healthy Living spa was delivered. When using it I found that there were four jets not working or working correctly. Which tells me there are no quality control checks done at the factory. I started calling to get them fixed and after several calls and promises to be called back which never happened I finally was given a repair date of May 11th. On May 11th a person did come to my house and looked at the spa and told me I had 4 bad jets, really that is what I told everyone before he came. The person was there maybe 10 minutes and said I don’t have the parts I’ll be back next week. From May 11th till now, May 29th, no one has been back, no phone call, nothing. It looks like Master Spa is another company that takes your money and then forgets you. I should have purchased from another company. Very bad customer service or should I say no customer service.

I got a Twilight Series tub from Master Spas and I like the fact that it was only for two or three people, since I have a really small space where I wanted to locate it. The features that came along with it are great, with the lights and all the different choices we're seeing for three people. I tried to reach out to customer service to find out about something that was going on, and it was something they rectified. The rep was excellent and did a super job. The tub is amazing and I would recommend it to anyone.

We owned a Master Spa years before, and we moved from one state to another so we left it. We needed another one and we bounced back and forth between them and a different brand, and we decided to get them again. Every time I talked to their reps, they seemed to explain what they needed to explain. I ended up purchasing one off the floor and everything went smoothly. During the installation, I opened up the screened area and it wasn’t quite high enough, so I ended up having to pick out another section and lift it up. I had the screen connected to it pushed up to one end, so the installers can get through and drop it back down. They put the tub where I wanted it and put in the handrails, and then we started putting it on one side. We knew exactly the hot tub we wanted, but we didn’t know exactly the steps we would have done. We tried it on one spot, then we moved it to other spot and we liked that spot better.

I like the visual appeal and the different seating arrangement options of my 7x7 hot tub. I'm presently satisfied with quality and the tub has held up really well so far. But it would be nice if Master Spas would call to do a checkup after 30 days just to ensure the customer is still satisfied with their product because once the deal was done, I felt like I never existed. Other than that, I'd definitely recommend Master Spas.

When I went to look at the hot tubs in person, Master Spas had what I wanted and I already knew it was a good spa, so I bought it. The installation went very smoothly. When we were first hooking it up, I had an electrician over to the house ‘cause it had to be wired with a 240. He ran a separate line to the back of my house specifically for the spa and then he wired it.

I’m retired and I had a work-related injury that resulted in two back surgeries so I live with chronic pain day in and day out. I was spending a lot of time in the shower, three or four times a day just letting the hot water hit me. Hot water soothes me and I figured I should invest in a spa because of the warm water, especially for Winter. The Master Spas people were very professional and knowledgeable, and they told me everything I needed to know about a hot tub.

My husband’s disabled so we use the hot tub for health reasons. When we first got it, other than the last few months, we were in it pretty much every day. Master Spas had better prices than the other places that we looked at. My nephew also works there and we purchased the hot tub that was recommended to us. Some of the people there took the time to explain things. They were very good and helpful but some were not. But I was satisfied with the customer service overall. But when it was set up and put in our house, they didn’t explain anything. They just told us to put a cap of this, a cap of that, and a cap of that after so many hours, then they left. Customers have to make sure they know everything they need to know about taking care of the hot tub. Master Spas can have a teaching video that we can watch also.

I’ve owned a Legacy Master Spas with a lounge for about a year and a half now and have been extremely pleased with the experience. The hot tub we have has had no problems thus far and we use it around 4 days a week. It’s our source of relaxation at night and has been very easy to take care of. Energy use has been reasonable. It’s our first hot tub so I thought it would be a little more expensive on the electrical bill. However it really hasn’t been noticeable. Overall great experience. Would definitely recommend the company to friends and family!

Purchased my HL8 at Lakeline Mall Expo Show on 2/24/18 for my 25th year wedding anniversary. It was delivered March 21st, with a 24 inch crack along the top of the control panel. Called the reseller, Paradise Spa, and was directed to the contract where it states "Tubs are sold as is and can have blemishes." Long and short, we were advised that all sales are final. They gave us 2 choices... Pay an additional 2.5k to exchange it or have it repaired. Our tub was final repaired April 21st.

After I purchased a Master Spa at a spa show on Sunday, I spoke with a coworker regarding my purchase the next day. She asked if I checked them out because she'd had a bad experience with them as well as her friend's mother. I got online and started reading reviews. I found it suspicious that on this website a daily review appeared. I found it odd that a positive review was posted every day. I continued to look at other reviews on different websites (like the BBB) and found some very unsettling issues. In less than 24 hours I called to cancel but had to leave a message. No one returned my call, so I called on Tuesday morning. I was told I had to talk to 'Kevin' the general manager and was on hold for almost a half an hour. Eventually, 'Kevin' got on the phone.

First of all, I don't ever post reviews online because I work a lot and really don't have the time, and because I really don't like speaking negatively about people in general anyway, but after this weekend I felt compelled to come on here and tell people about my short (but really irritating) experience with a Master Spas roadshow that we went to on Saturday. First of all, I guess it's my ignorance but I had no idea that a spa roadshow was only one brand. I had envisioned this huge event with all kinds of vendors displaying their products and fighting for customers. Instead, it was a showroom full of nothing but Master Spas and a room full of hungry salesmen. The products looked nice, so we looked around.

If you are about to buy a hot tub... research. I did a couple months of light research to narrow down manufacturers. Master Spas is one of the best manufactured as far as components and tub process/quality go... and manufactured in the USA, which is important to us. Once you are looking at a few specific manufacturers, figure out what you want... seats, loungers, waterfalls, lighting, audio, etc. Our goal was a truly therapeutic spa... getting older, etc.. etc, didn't need the stereo or over the top light show. There are lots of options. One key thing with your tub... make sure it has enough motors to run enough features that you may want to run simultaneously. Some tubs you have to turn off lounger to get waterfall or something else. Get the most pumps your money will buy.

We had purchased a Master Swim Spa at the Pleasanton Ca fair expo. Feb 2018, I unfortunately have a Health issue. My central nervous system has been injured per a Surgery I had. Warm aqua therapy has been the best therapy for me. So my husband decided instead of paying for me to go to physical therapy pool and paying he would buy us a swim spa. We purchased it at fair. All went great. 2 wks went by no calls. We started calling always, "It’s snowing call back etc etc." We were told we needed to pay 1/2 to get date for delivery so we did.

I purchased a Master Spas Twilight Series 8.2 from Aqua Haven in OKC in November 2017. My wife and I had been looking for a replacement for a 10 year old hot tub that had developed a leak, that I could not find someone to make needed repairs. We looked at several different SPA companies and decided on the Twilight 8.2. We liked the jet's configuration and the sound system and lighting was definitely a perk.

Primo and Master Spas are terrible. I purchased my swim spa in 2016, and it arrived broke. The heater wasn't working upon arrival. It took several MONTHS to fix. Then the speakers went out. That took MONTHS to fix. There has been one issue after another with this swim spa. Worse purchase ever. Also, it is difficult to get them to come out to do the repairs... Even though you have a warranty. I had leaks in my swim spa since October that Primo and Master Spas hasn't repaired yet. I ended up filing suit in January 2018.

I gave 2 stars based on the spa is nice, I bought this spa and had it delivered early February 2018. Since then 2 jets have stopped working due to the adjustable ring failing to turn and locked into position. So with their 2-year warranty I called in a repair order. They told me who to call, once calling him I am advised that there is a $94 service charge which Master Spas doesn't pay. So my warranty reads they cover parts and labor says nothing about service charges, come to find out they only fully cover their spas for 30 days after that it is the owner's responsibility to pay the service charge. This is the first company I have ever dealt with where the consumer of a product has to pay for a service charge. This company makes a product in the USA and fails to fully cover their product for the 2 years, the parts and labor for this repair would be less than the $94 service charge. Cannot recommend them and never will...

We liked the looks of the Master Spa and the two-year warranty was nice. Looking at the filtering system and the size, we chose a tub from the Twilight Series. It's our first hot tub but we know people with hot tubs and this was by far the nicest one we've been in. The tub is great after working outside in the yard. The grandkids also come over and sit around in it. It's nice to have. I'd tell others to definitely consider buying one from Master Spas. The cost and the quality were good too. The price was what I expected to pay for something like that. We had some problems with some jets that weren't rotating but they said they had a bad bunch of jets and they sent a bunch of replacement ones. And so far, everything's been good. They had fast service too.

Make Master Spas one of your number one choices as far as a purchase. After looking at all the different models and talking with the sales, I narrowed down to Healthy Living, the one we ended up getting. It was a better price than some of the other ones. They also had a good staff working with us and the quality seems great too. The positioning of the jets and the way the jets work are my favorite things about it. Now we're able to come home and relax after a long day at work, and have family time.

We happen to be at the show that MasterSpas had and we liked their spa, and I purchased a three-seater spa from them. It has jets, a light, and the heater. The salesman and the installers were fine, they were cordial. The quality of the product has been good, so far. Master Spas hot tub has improved my life.

We like that Master Spas products are locally manufactured. They had a really nice selection. And one of our friends has one and we really liked theirs. They talked highly of it. The people there in the showroom that showed us the products and helped us with our selection were great, and it was just an all-around, really good experience. It wasn’t pressure sales. I’m a retiring mechanical engineer and I liked the way the salesman talked with me about the features and the maintenance and the care of the thing. That was one of my big concerns going into. It was how much effort it would take and it’s really been almost effortless.

I liked the product reputation and price of Master Spas. I bought a three-person Twilight Series spa from them and their team did a good job. The size of my spa was a good fit and the company was running a three-day weekend expo so they had special pricing available. My spa just has the basic features like the whirlpool jets, and it is digital and has got lights. There is quite a bit of fiberglass that’s being used in spas now and time will tell how my hot tub will hold up, but so far it seems to be okay. I enjoy relaxing in it almost every evening. I use it five times a week and I keep telling my wife that she needs to use it more. I've noticed, though, that I have one jet that's working, but it tends to come on and go off repeatedly. That’s unusual and I've called the dealership about it. However, they weren’t able to explain it and they didn’t want to make a service call unless the jet is actually broken, but I'd like them to check on that surging in the jet.

I wanted a spa for years and I saw Master Spas in one of those spa sales show. I felt I got a really good deal with them so we bought a Twilight Series spa. It was the most expensive one that we could have bought but we didn't want a better one because it was just for two people. If it wasn’t for the price for that model, there's no way I could really purchase another one. And I'm really glad I did because I got the hydrotherapy and that was exactly what we wanted. Their rep smelled a lot like alcohol at 11:00 in the morning. Nonetheless, he seemed knowledgeable and I had a good experience.

I was looking at spa reviews and I was told that Master Spas was the most dependable. We purchased a Legacy spa that has four seats and a master blaster. The quality is just great. One of the jets was not working after it was installed and they had somebody came out and repaired it right away. So far, we're enjoying it.

I’m a hundred percent disabled veteran and I struggle with chronic pain. I'm trying to deal with it in natural ways and I did a lot of research into hot tubs. I have a good friend in Fort Wayne with some family who works for Master Spas and I like the quality and the fact that it's US-made. I met the owner of the franchise and he was a really nice guy. They sat there and listened to what I would utilize it for and we tried out a few different types. We went with the spa from The Twilight Series. The actual sales team went over everything having to do with the spa so they were really great.

I got a Twilight 7.6 spa from Master Spas. I actually bought it at a show and I wasn’t going to be ready for it for a few months because I was re-doing my entire backyard. Master Spas kept the spa in the inventory until I was ready for it and delivered it when I was ready. So, that was a big plus in my book. We decided on that brand because of the filtration system, it was unique. The interchangeable jets and the additional circulation pump were a big deal for us. Also, the quality is very good. I’m one that doesn’t mind paying a little extra for good quality, so the cost in relation to the quality was a good ratio for me. I’d recommend them.

I bought a hydro jet spa from Master Spas. It has alloted two places for people to lie down and lay back with lots of jets from the back and legs. But delivery was like a three-day process and it was supposed to be one day. And it was like five hours late on the third day. And it was just Murphy’s Law, big time for that. And the people who scheduled deliveries made the mistake of telling me, “Well, you were scheduled today. But we bumped people in front of you." Now that was like almost the killer deal. It was just extremely bad customer service. But it got here and they got everything together. And except for delivery everything's been fine.

A friend recommended Master Spas. And we got the tub with the reclining seat, lights and jet that could seat 8 people. They helped us set it up and with the chemicals. The only disappointing part was the people that recommended it were supposed to get a set of filters and they never received them. They came with us during a closeout special at a convention center up in Daytona. If they promised something, they need to deliver. We called customer service and they were checking into it. They see where it should have been sent and unfortunately the gentleman that recommended got sick and passed. But still we got our money's worth. We enjoy the tub. We're building a house so it has been nice to go out and sit after laying floors and tile. Also everybody at Master Spas was very polite. I would recommend them.

My husband liked the fact that Master Spas was USA-made then he looked for a dealer from that. Their service was excellent and our experience with them went as smooth as could be. The salesman and the guy that brought it and put it in couldn't have been better. He was very helpful and we love out hot tub. It is a seven-seater and it has two waterfalls on it. I have some back problems and it helps with that a whole lot. It relaxes me tremendously. My husband has some neck and shoulder issues that he uses those neck and shoulder jets for and those have really helped him.

Purchased TS Fit from dealer in 2015. It is almost 3 years old. Each year they have had to replace the control panel. Last replacement was in December 2017. After this March, it will not be under warranty. In researching this part, it will cost me at least $600 for just the part from what I can find. I spent $13,000 for this spa. I have had spas all my life and serviced even them. I have never had to call for service so shortly after purchase and so often. While the service I receive has been good, they are unable to advise why the control panel keeps dying. I can't believe that I am to expected to replace this item on near yearly basis. I will be trying to reach Masters Spas directly to discuss issue as service person was unable to assist me and the dealer will only honor warranty in place. I am hoping they will stand behind their product.

My girlfriend and I had an old hot tub that we’ve been meaning to get rid of. We listened to the commercial that Master Spas had on TV or radio that a lot of the tubs were going to be discounted so we went and took a ride and we bought one. I got the Master Spas Clarity with a bench seat and had good interactions with their reps. They stood by their word and delivered the tub. They offered to pick up my other tub but it was still on my deck at that time so I told them that I would get rid of it myself.

Master Spas seemed it's a whole lot better than anything I’ve ever had. I went with it because of its features and what it offered compared to Sundance. When I bought it, I talked to a salesman and he covered everything real well. I was impressed. The hot tub has got light and I forgot how many jets it's got. It's relaxing. I've got arthritis and the tub helps me there. I would recommend it.

We’ve enjoyed our spa very much. It has lights, heater and three different seats that are fully jetted. We had a spa before we moved to North Carolina so we knew what we were looking for and Master Spas had it. We had two-hour conversation and they came back and gave us a decent price. It was a good value and we bought it at the show.

The Twilight hot tub happened to be the only one that was available at the time our purchase with Master Spas and it was at a discounted price. It has a lot of jets and there's a color light change. Every day in the winter time, we use it. But in the summer, it’s off since it's too hot. So far, we haven’t had any problems with it although we had to make some replacements on some things that broke. Other than that, it works. It’s cool and one can just get in and have fun.

We purchased the 9' x 9' hot tub from the Michael Phelps line of Master Spas. We like the features, the amount ot jets, three pumps with two variable speeds, the jets configuration, how the seats were set up and the quality of the workmanship. We had a service guy come out and helped us with the chemicals a few days ago and it was a good visit.

I got the Master Spas Twilight 8.2. We liked the way it looked and the features that it had on it. That Twilight model had sound system and jets. We also had the stone siding and all that on it. The salesman sold us on it. He said they had a good reputation and it was known as a good hot tub. The sales people at the show we went to were very knowledgeable at them. They were very nice, very informative. And basically, we did a bunch of research and one of the most important things in buying a hot tub is the people who are going to service it if something goes wrong and they gave us a kind of peace of mind on that front. The tub has been excellent. It’s a little bit over a year old and it never got maintenance. I would recommend them.

I was at a special event spa show and Master Spas' reps were cordial and accommodating to the end of my schedule. We negotiated a third deal and it was good enough. I'm a sales guy too, so I'm critical about all that kind of stuff. The fact that their products were locally made in the United States was a selling feature. I work for a company that does US manufacturing as well and we need to come back and support US products at will. Master Spas also happened to be up in Indiana, so they were close to me. I got the Twilight 8.2 Model and I like it a lot. It has 42 jets and the sets of jets for massaging the foot, neck, and shoulder are my favorites. It also has a dedicated re-circulating pump, LED lights, and a lounger.

We've had a spa for about 20 years and it needed to be repaired. It had a wooden cabinet which took a terrible toll from the weather here in South Florida so my lovely wife thought to go and look for a new spa. She found one at Master Spas, Inc. that she liked so we bought it. It's a six-person spa and the fellow that sold it to us was very nice and very helpful. He was very pleasant and he was not overly aggressive. He wasn't constantly trying to upsell me and he didn't badmouth the competition. Financing was also great.

We didn’t have a good experience with Master Spas. We went to a wholesaler place and bought a Master Spas hot tub. When we got it home, it worked great for four weeks. After that, it didn’t work at all. We contacted the guy that we bought it from but there was no help at all. So, we tried to fax them, we tried to document everything, and they just didn’t care. They said, "You're on your own." We're in Lancaster, Ohio, so we went to a place that sells parts and they charged us full price for the parts. What happened was we bought the hot tub and it had a cloth stuck in it through the pipeline. After that, we had to get a new motor on it and this was supposed to be a brand new tub. I couldn't use the tub and I couldn’t get any help from them when I called.

There was a symposium with a bunch of hot tubs displayed on the floor in the convention center in St. Lucie. The salesperson was what sold us to get Master Spas but when we did a research, we found out that Master Spas was one of the higher ranking spas around and that helped us in deciding as well. Their team was very professional and courteous. We bought the triangular spa for three people and I’m very pleased with it. It has the heater, the waterfall feature, the lights, and the ability to adjust all the heads. We've had it for over a year now and we use it three or four times a week. I have a surgically repaired back and it makes a difference when I get home from either fishing, golfing or some other strenuous activity. It helps my muscles to lighten up a little bit and not be so tense.

We went to a home show and Master Spas had a sale on spa hot tubs. My wife decided that Masters Spas is the one she wanted. We got the fountain feature and all the different lights. Master Spas is much better compared to our previous one, which wasn’t as deep and we like it deep. Master Spas team has been very good and courteous. And, the quality of the spa has been very good too.

The Master Spas salesman talked me into buying the Michael Phelps Legend 800 Series. He was telling me how it's the best in the market and about the filtration system which made it sound good for me. It was the elite one and they were showing me all this paperwork on it. I didn't believe it all because anybody can write down anything but everybody sounded pretty straight up about it.

My wife and I went to a spa sale at the Expo expecting from all the hype that we would see several manufacturers and be able to compare products. Instead Master Spas had the entire space to themselves. Not what we expected but, "Oh well let's take a look anyway." We checked out their products and decided on the 7' Twilight Model. The delivery was prompt and the guys did a good job getting it to the specified location. A week later our electrician wired her up and we were good to go... or so we thought.

I had a Hot Springs that was 25 years old and I started having problems with it. I decided it was time to upgrade so I bought the infinity hot tub from Master Spas. I got it from the dealer that I bought the Hot Springs from 25 years ago. I didn't really know anything about Master Spas until I went in the store and I went in the store because of them taking care of me in the past. I was satisfied with my experience. My hot tub has the continuous circulating pump, the lighting, and 50 jets. I love everything about it.

I had a previous hot tub. It was getting old and I needed to replace it. The Master Spas tub has a lot of jets and mostly standard things that come with hot tubs. The new tub is slightly better than the old one I had but the dealer was equal to or better than the one that I had from my first buy. The reps from Master Spas seemed to do a better job than their competition. Also, the quality of the tub from Master Spas is excellent and I'm happy with it. I enjoy having a hot tub and use it very frequently, probably five days out of seven in a week. It feels really good and it has become a standard part of our lives. It makes the muscles relax. My wife and I are elderly people and so it helps with all of those old age ailments. I would tell a friend to try it.

I liked the features and price of Master Spas' Twilight Series 7.2. I shopped and looked at Caldera and some other ones. But it was the best value with the most options on it for the price. Also, the sales people there at the expo where I bought it were great. I love my hot tub and I wouldn't change a thing about it. I'd tell others to buy it as well. However, whenever I went to research Master Spas, there was not much information about them. It made me a little skeptical with the buying decision because I could research Caldera, Hot Springs and all these other ones and there were a lot of information about them. Master Spas should make more information available because people should know they have a great product.

Master Spas was having their blowout sale. We went out there and looked at the hot tubs and I saw one that I fell in love with. So, I got it. It was at a reasonable price and I love its overall quality. It has Wi-Fi and flashing lights, and it fits eight people. I've had a lot of fun with it and I try to use it every day when I can. I work out a lot, so when I leave the gym, I go home and get in my hot tub. The team at Master Spas was lovely. They answered all my questions and talked a little bit about what the tub does. They were respectful and told me everything I needed to know. I would tell people that Master Spas has wonderful products and it is a wonderful company.

I've had Master Spas before and the last spa that I had was awesome. It was trouble-free for about forever and had fewer parts that I replaced. I like the quality of the construction of the Master Spas products. I purchased a Michael Phelps spa. And I got a nice, deluxe model that has the whole nine yards. Therapy wise, I picked it because of the power of the jets and as far as looking for function more than fashion but it had plenty of accessories and options, too. Also, I was looking for something with reclining position.

We went to a show and purchased a Master Spas hot tub, and the tub was brought here. The hot tub appears to be fine and it has all of the features including LED lighting. I bought it due to its construction and amount of insulation. I would recommend Master Spas.

My husband and I have both grown up with spas hot tubs. We have an eight-person spa from Master Spas. We were at a trade show two hours from home, by Lambeau Field in Green Bay, looking for something that would be a little bit bigger, and they had a sale on an older model wherein the pricing and the comfort of it were good. We have also heard of Master Spas and so that was how we just went with them.

We were building a backyard and we wanted to buy a hot tub to spruce it up and give us something different to do. We got a five-seater one from Master Spas and it has two little fountains, a waterfall, and an LED light. We liked the store we bought it from and that we could have one of the silent motors put in the tub, so it doesn't make any noise. The quality is super nice compared to most of the tubs I saw in there, especially cosmetically. It looks really pretty sitting there. We never owned one before so we didn't have a lot to go on and we were reliant on the people at the store to help us out. They were super and they did free water testing for us. My wife's a stickler and she must've called them every day for two weeks to make sure she was doing everything right, and they answered her every question.

We wanted a hot tub and we saw Master Spas in a show that we went to in Denver. Their price was right and we liked everything about the tub. We got a Twilight Series hot tub and it has the lights, waterfall, and a lounge seat. Its quality is wonderful. I highly recommend Master Spas.

Our 12 year-old spa burned up so we needed a replacement. Master Spas had an event going on where they were showing their products in a special place and the one we liked had a pretty good price so we thought we'd give it a try. Their reps were professional and showed us the good and the bad of each of the varieties and sizes that they had.

I bought a hot tub from Master Spas, which is 84 inches and can seat seven people. I like the quality of their product and the interaction with their team was very good. They delivered the hot tub and we set it up. It has been a good purchase and the hot tub works like it’s supposed to. I'd recommend Master Spas to others.

We had a hot tub in the past, and we sold our home and moved around a little, but we appreciated the health benefits of the spa. So, we bought a hot tub again. Our Master Spas hot tub has lots of jets and several powerful motors. And it's not the top-end spa but it's not the bottom either. We use it mainly for more therapy and it's relaxing. And in the sidebar, I like when my wife and I are in it. It gives us time to relax together, have some good conversation and kind of unplug from the rest of our lives.

We had a sale going on at our local civic center and we were interested in looking at Master Spas to see what they had. We bought a hot tub and everything was delivered and set up. It has been a wonderful product. We use it five times a week and it has given us a better life. It is relaxing, and is good on the muscles and joints. The product could be cheaper, but it is worth it to get one.

We were shopping for a hot tub and Master Spas made us a good deal. So, we got a hot tub and a spa. Their reps were very good. They went through all the features and how the actual process was going to work. They were right on time with the delivery so it worked out really well. The tub is infrared and it has a lighting package and a stereo. It's nice and all wood. It's easy to take down and transport as well. We like the price and quality. This is our second Master Spa. We had a Twilight at our last home in Michigan and had it for about 10 years. It was still running like the day we bought it. I've got arthritis pretty bad and the tub helps. It relieves the pain and lessens the stress. It's a great product and we really enjoy it. Plus, it is easy to maintain.

Master Spas had a big sale and we went in there intending to look at their products with the possibility of buying. Their team was very knowledgeable and we ended up buying a hot tub. We liked the seating in it and the configuration that was done in it. Plus, my wife has rheumatoid arthritis and she was the main reason I bought this tub. Ever since we've had it, it has helped her arthritis quite a bit. The product’s quality is good and I'd recommend Master Spas.

We purchased a small, triangular shaped, two to three-person unit from Master Spas. I have owned hot tubs before and I didn't like sharing with anybody else so I wanted it small. Our hot tub fits on my patio and it has all the features including the lighting. We had a little trouble getting the electrical working at first. The guy who worked for the spa wanted to say it was the electrician's fault. And the electrician said it wasn't his fault. So we went through that a couple of times but eventually, we got it fixed. The Master Spas team was helpful in getting it done. And it works fine and we are enjoying it.

I purchased an eight-man hot tub from Master Spas with 50 plus jets and two waterfalls and I'm in love with it. The person who we spoke to specifically sells them and he went to the same university my son did, so we trusted him. We got it in July, and the only time we've missed it is when we went on vacation or if we were sick. We spent money on it and put a big structure over it, the whole 9 yard, and it's cool right now. The quality is great. My husband cleans out the filters in the basement so that we could still use it in winter. However, we've noticed that it's making a noise after a few minutes and I'm hoping that's because of the cold weather. We're a bit nervous that there might be something wrong with one of the jets or motors.

We bought a Clarity hot tub from Master Spas, and it was half its price at the time we got it. It was still overpriced, but it was my husband's deal so it was fine. Our tub has interchangeable jets, changing lights and heaters. And we had a few issues but Master Spas took care of them properly and promptly. I haven't used the tub that much but the times I've used it, it has been nice and I've felt very relaxed after work. I'll tell my friends to go to Master Spas.

There was a show at a convention center and they had a couple of different brands but Master Spas was the one that got stuck in my mind. Their team was very knowledgeable about their products and they knew that the product would speak for itself. Also, they weren't very high pressure and they shared as much information as they could without me probing. When I did probe with some additional questions, they had the answers. If they didn't have it then they went back and looked stuff up. I did some comparisons after I visited the show and decided to go with them. I had been looking at a smaller version and I had given them the dimensions of where I would place the spa in my patio. They were able to upsell me to a little bit larger spa which I'm happy I ended up going with. They were familiar with the space that the spa could fit into and it worked out perfectly.

I live in Saint Croix, U.S. Virgin Islands and we were visiting our kids in Texas. I was bored and tired of staying around their house so I went to the spa show. Master Spas was the only one there and I ended up buying the TS 8.2. It's big, can accommodate eight people, and it's the number one rated spa at Consumer Reports. I'm 68 years old so my back hurts a lot and the spa helps. However, I did not do enough research about it. The spa's price started at $17,000 then it came down to $9,000. So I thought the spa's price was good. But I have friends that also bought a Hot Spring spa and they said that they bought it for a lot less than what I paid.

I purchased a tub exactly 4 weeks ago on a Saturday. I was told it would be delivered in a few days. On Wednesday I was told it would be delivered Friday afternoon, so I made plans to be available. Eventually I was told it would be delivered Friday night. At 9 pm Friday night I was told it would be Saturday at 7 pm, so I changed my weekend plans. On Saturday evening I was told it would be around 5-7pm Sunday, so I made sure I'd be available Sunday night. I was called Sunday evening and told it would be Monday morning. It finally arrived Monday morning without a cover... Which is ironic considering in the tub in large red letters it says to keep the tub covered or it will VOID THE WARRANTY. I was told by the delivery guys that the cover would arrive in the next couple days.

Master Spas had a big show in a convention center. I went looking and ended up buying one of those corner two to three-person spas and it has the lounge seat on one side then the shoulder massagers on the other side. I didn’t check any prices, but supposedly they had a big promotion going. I chose the smaller one, it’s just me and I didn’t need a big six-person one, and I wanted it to sit in a corner of my deck. It has the two-pump system which is supposedly more powerful. I’ve had it for six months now and I like it. I get in it about four times a week at night and I’m enjoying it.

We bought our Master Spas hot tub at a fundraising auction. Before we went to the auction, they showed us around the sales floor and showed us what model would be at the auction. We've always had excellent customer service anytime we've been down there to be with them. I love the hot tub and it's fabulous for pain relief. As long as you pay attention and add chemicals to it on a regular basis, the maintenance is not a problem. We have two spas from Master Spas now and anytime we have had an issue, their repair techs have been great to work with. Moreover, I love the sales that they offer down at the store a couple of times a year. We always go down and get stuff. I'm 100% confident in Master Spas's quality and trustworthiness. I would never ever go with another company.

I really like our TS 240 from Master Spas. I got it after I went on some websites and talked to a guy who had highly recommended Master Spas. I bought my spa from a distributor of Master Spas, and the guy was really great. I went to a trade show, and the salesmen I was dealing with were horrible and I was afraid to give them my credit card, but luckily, I did some paperwork and they sent it to the distributor. The guy called me and told me that they would give me the same price if I could go there. I went up there and he was the best.

At one show I saw that Master Spa's tub jets are a little bigger than some of the other manufacturers. I liked their The Twilight Series and I purchased it. I love its excellent quality. I talked to their team plenty of times over the phone about my filter and they were great telling me about it. I had to clean it because I had an error code on the system showing low water flow.

Master Spas was on sale at the time I went into their store and the price was good. I love the CLS Balance 7 spa. It is great. I liked the silver color that I got. The spa has the waterfall feature. It has the lounger and the LED lights around it. It also has two different jet motors. The quality is great so far as we only had it for a month. The installers got here when they were supposed to and dropped off the spa. There were three of them. One of them went over the features and the filter on what I was supposed to do. He told me how to run the pad itself on the spa.

Master Spas was highly recommended as one of the better hot tub manufacturers and that was what I wanted. I told the rep I wanted the tub to last a long time and he gave me several choices. But he basically told me that if I was looking for something good and I can afford it, I should get Master Spas. I've had the hot tub since late September and I use it about three times a week. I didn’t expect the maintenance to be as time-consuming but after you do it, it falls in a routine and it's doable. I got the hot tub for therapy and relaxation and it’s well worth the price. It has very good quality and the cost is balanced out by that. If you can afford Master Spas, you should get one.

I’ve been looking at several of Master Spas items, and the Twilight Series 7.2 is top of the line. It’s worth every dime I spend on it. My favorite feature is the neck massages and the two Master Blasters down on the bottom that massages your feet. I researched on about 60 different brands. There was a company in Minnesota that made one similar to Master Spas that had one of the highest ratings in the country. I tried contacting them five times and they never got back to me after six months.

We had a hot spring and a hot tub before at our previous house. We were never really happy with the hot spring. It was way overpriced and not great. At $10,000, it should have been spectacular but it wasn’t. So, when I purchased the Master Spas, it was a great compromise. We got a seven-foot spa with a lounge in it. We use it all the time and I really like the overall finish of it. Also, the heater and the jets are powerful.

We were doing a new construction and we had ordered the spa at a show at the Arena on Green Bay. The salesmen were fine. We let Master Spas know that we were still building and that we would be needing it a few months down the road. They told us it is not a problem. They can build it out and have it in their warehouse. When I told them we were ready to have it delivered they told us that it was in their warehouse in Chicago and it would take a few weeks before we can get it.

I'm so glad I bought the spa from Master Spas. The installer was a very nice young man and did a very nice job of putting it where I want it, how I want it. I'm 82 years old and I live in Central Texas where the weather changes. Moreover, I’d just gone through six weeks of hip replacement and just got back. I have the spa on my porch. It's covered and I really am enjoying it. I use it every 6:00 PM for about an hour before I prepare for bed. I'd come in and take a good hot portion of shower to get the fluorine. It's a premium quality product with excellent service. In addition, it's very easy to clean. It has been a good buy for me and I'd recommend it.

I bought a tub from Master Spas for my wife who has a medical condition. She needs it for her back and she's loving it. Moreover, I've been in it a couple of times and it's a lot nicer from the one I used to have. It's the best thing out there for my money. Plus their reps treated me well.

Master Spas seemed nice and a good deal for the money compared with other companies. I tried getting different brands as I could find and the Michael Phelps was the best. I enjoyed swimming in it the most. And then because I was getting a swim spa we also wanted a hot tub. We got the Twilight Series and the products work great. It's nice to have it for convenience. We are getting relaxation and the exercise right at home. We are happy we are with Master Spas. One time we had to have a repairman come out for a leak in the Twilight Series and he fixed it.

I knew the guy who was selling the Clarity 7 from Master Spas and he told me that it was the best one on sale during our state fair. The tub that we bought has two-seat tub jets and light, and it fits seven. I like that it seated that number of people and for a reasonable price. The quality of the spa and tub is nice and I like it. I go in it and relax after work, but I have not used it a lot lately since it has been 20 below here. I hear that it is not good to be sitting on those temperatures, so I had it sealed up. I had some minor issues with it and I reached out to the people that I bought it from and they helped me out. There were stickers inside where one showed the minimum water level while the others were like warning labels. As soon as the water filled up and heated up, those stickers came off and developed into balls all over the inside of my hot tub and inside the jets, so I've been continuously trying to clean my filter to get those out.

There were not that many people when I went out to the store and I was kind of brushed off but the guy that helped me saw that I was looking and was serious. He was working about three of us but he stayed very professional. He was always there if we had a question versus the other person that was there. He was a good customer service guy and I appreciated that. I got the HL 7 model from Marquis Spas. I liked its size and price. My birthday was the day I bought it and it was a wonderful birthday present. I had a problem though when I first got the tub here as my unit was bad but the company replaced it in a week. They took care of that very well. I use the tub for relaxing and exercising. I am still learning about the filters and I appreciate that the manual is dummied. I would recommend Marquis Spas.

Master Spas had a show at State Fair Park, and the rep showed us everything we wanted and answered all my questions. My husband sat in a Master Spas Twilight series hot tub, and he fit in it. We like the lounging area where you can sit with your legs bent, and then there are jets all along. The tub was pricey, but you get what you pay for. We built a room for it and we use it every day, and the tub feels so relaxing on our back and muscles. However, if you have to get out the molders, you’ve got take the full front panel off. I wish they just have one panel in the front where you could just unscrew that and go from there. Other than that, the tub is good so far and I would recommend Master Spas. Every time we had problems and we called, they were always very helpful. My friends have seen the tub and I’ve told them where I got it.

I got a good discount on the Master Spas I bought at a garden show. I had an excellent experience with their sales rep there but the spa installation was not good. The guys that came out knew very little about electricity. They don't even have a multimeter with them. They need to have some electrical background to know what they're doing. They got things hooked up wrong and blew a fuse, though part of that was my fault. They should have the equipment they need to be able to check the lines and make sure that they got the correct voltage too.

My wife and I wanted a Master Spas and had a price range in mind. They had a private show that I went to where I bought a tub. The installers did a good job and told me what I needed to do initially to get set up for them with putting in the slab and electricity. The tub that we got is small but it has what my wife and I needed as we didn’t want anything elaborate. It was low and easy to get in to since we are both in our late 60s. It's relaxing and a good way to let some tension go. I feel better when I get out. It’s also pretty simple to maintain. It was a good buy and I'm happy with it.

We saw an advertisement on TV for a spa sale so we drove up from our home, looked at what was there, and liked what we saw. We purchased the Twilight Series 7.25 from Master Spas because of the number of seats and the type of jets it has. The sales guy was excellent. He knew what he was talking about and was very informative. The delivery people and the quality of the product were excellent also. We had a previous hot tub for years that we finally got rid of so we're very familiar with spas and hot tubs. This one is helping my aches and pains and we're very satisfied so far.

The Healthy Living hot tub is a smaller model, which made sense instead of spending $10,000 on a bigger spa so that we can have people in it. We’re empty nesters and we were only interested in a husband-and-wife getaway place. We got a good deal on it too. We paid cash and they gave 15% off immediately. That was really great and they were willing to work with us. We’ve looked at getting a hot tub for five years for the eventuality that we would have an empty nest and with other spa companies, we had a lot of fast talkers and you have to make a decision within 24 hours. That was not the experience with this particular company.

Master Spas has the reputation over quality. I dealt with the business owners who are running the shop. They definitely knew their product really well and worked us and helped in any way they could. The Twilight Series by Master Spas that I bought has some nice jets, foot blaster things and circulation pump and all the stereo equipment on it. We’ve had it for a few months now. The tub has helped with joint and back pain issues. We had an issue where the heater went out on it but Master Spas got that fixed right away. The tub seemed to be on par and it’s pretty simple. Master Spas is a top-quality product and is worth what it is being told for.

It took me 27 years to convince my wife that we needed a hot tub. When I looked at the products of different hot tub manufacturers, the quality of the Master Spas hot tub looked more impressive. Also, I liked the dealer. I enjoyed working with him before on the wood burner at the office. He’s a great guy and he answered every question I had. I got a Master Spas hot tub from the Twilight series because it is big and it has everything that I wanted. I liked the three pumps and there’s one spot where it has the shoulder jets that come down the neck and shoulder. It also has two waterfalls that seemed to impress my four-year-old grandson.

We got a hot tub from Master Spas that has two lounges in it, and it's got a high shoulder seat on one corner for high massages, which is my favorite spot. The ordering went smooth, but instead of four to six weeks or eight weeks, it was 12 to 14 weeks. We ordered in August to have it for the late summer but we didn't get it until November. It was almost a Christmas present. Then, when they finally said they were going to come, they didn't. They came another day and it was late in the day. We were the last on the shift because they were running late.

Definitely check out Master Spas because we love ours. It's a three-seater spa with lounge seats and its quality is top-notch. The water stays clear and I don’t have any problems with the temperature or the lighting. We got it through The Big E at the Eastern States Exposition. I picked it because it was US-made and because of its size, since we wanted additional seating. My sister has a different brand, which we had looked at and we liked the Master Spas better. My husband has chronic Lyme disease and the spa has helped him tremendously with his aches and being able to relax and make him feel better.

We were in the market for buying a tub. We looked at the different companies and looked at the reviews from existing customers, and Master Spas had a lot of very positive remarks. If other people had used them and had good experiences, then that was a good indication that we would probably have the same experience. We went to Master Spas’ home show, and we had a particular salesperson that was helping us there. We were looking at a hot tub, talking about price, and we told him we were very interested in that particular hot tub, the Legacy Whirlpool. Another salesman came over with another husband and wife, and he started talking to them about that bathtub after us. While we were standing there, he told us not to bother getting attached to that one because he just sold it. It was incredibly rude, and that was the only negative.

There were Master Spas tubs in the expo where we went to down where we live and we bought one that day. I had a good interaction with the rep and we purchased the Master Spas Healthy Living tub. We liked the tub's options and features, like the bucket seats, and didn’t want the lounge and the one that had the waterfall on it. The tub has made a good impact on our lives. I’m very satisfied with it, especially with the cost and quality, and my friends would be, too.

We just moved and we wanted another tub. We had shopped around and ended up going to a hot tub expo and that's where we decided on Master Spas. I like their features, size and sale price. This is the third time we’ve had a hot tub. We knew what we were getting into. We love the quality of our spa. The features that we wanted are all there and it meets our needs. Also, their sales reps were very professional and nice. Everybody was good. I’ve already referred them to friends. They came out to see us because of the new house and we showed them the hot tub and they loved it.

We got a Master Spas' Twilight Series tub that my wife picked out. She likes it and I like its color and sitting on it. I’ve had two other tubs and the Twilight Series tub is definitely a lot quieter than the other brands I’ve used. The quality of the tub is really good. The cost is a little bit high, but they’re all right at the same price. Their sales rep was also awesome. We use the tub for relaxation and it’s a great product.

During a sale I bought an HL 630L from Master Spas for its price and size. I liked how its seating was and the quality is very nice. I'm very happy with it. Plus the Master Spas' reps were very friendly and knowledgeable. The service was excellent even when they installed the spa and the spa is working well. I was very pleased the whole way around.

We recently purchased a Master Spas Twilight Series that seats four to five. We wanted to go a bit smaller and we replaced an older one that was a bit larger. On top of that, the quality of the Twilight series is superior to what we used to have. Also, Master Spas are made in the US and some of the technical aspects of it were better than what I saw in other models and manufacturers. The quality would surpass most of the other ones out there. We got a really fair price as well so it was very worthwhile. Their reps were very good. The quality of the product is also good, although we want to have something checked on it. Even though it shows the temperature of 104, it feels like it's not as hot as that. But so far, the service and the representation have been great.

We had been interested in a hot tub and we went to a hot tub expo with the local fairgrounds. We knew right around what it was going to cost and it was a little overwhelming. But we liked what we saw from Master Spas and their price was definitely accommodating especially since it included delivery. Their salesman was very good as well. They’ve been very helpful along the way and they put the tub down where I wanted it to go. It also seems to be a very low maintenance unit. There’s one filter that really needs to be replaced at any given time but short of that, it’s just maintaining the pH levels. We look forward to using the tub in the evening and even though it’s been extremely cold, it’s not bad once you get in the tub. Getting out is a whole different story but we’ve made it work and we’re enjoying it.

Master Spas is a high-quality spa and is built very well. I purchased the Michael Phelps LSX800 series since I did a lot of research on the internet and it has all the features that we wanted. It has all the jet locations, as well as neck, shoulder, and foot massagers. Additionally, Master Spas has common parts that one could get from anywhere on the internet. I don't have to buy it directly from Master Spas. Also, their team was wonderful to work with. Overall, we use Master Spas when we need it, and even though its cost is a little excessive, one has to pay for it if they want something of quality.

I did some research and I liked what Master Spas offered. I bought a Twilight Series hot tub from them and the cost was very fair. It has LED lights that continuously flow with the ozone thing and the quality is excellent. Our hot tub works well and does wonders on my back.

We tested out the spa from Master Spas beforehand and I got their Twilight Series for their features and size. We’ve been using the spa for two and a half months and we are loving our spa and the quality is good so far. The spa met our needs since we got it for therapeutic reasons to relax and get in there after a day’s athletics or work. Plus their team was good.

We ran into Master Spas in the home show and the guy kept throwing on better deals so we signed up. He was a good salesman. He made like it is a worthwhile effort so we bought a triangular small one, the Twilight Series and I’m really impressed with the quality of the spa. They are doing a little bit more about the chemistry. Considering that we have been working out heavily at the YMCA and then with cold and flu we feel that there’s been a benefit getting in it. We are happy with the product.

We saw Master Spas displayed at a home show back in October and we liked what we saw. They also had a good price. We bought a Twilight Series 240, which has a smaller footprint than the one we had before and is ideal for just two people. It also has a lot more jets and pressure. Plus the quality is excellent. This is four times better than my old hot tub. The reps were very knowledgeable and informative. The only thing I had a small problem with was the delivery. They didn't explain how to access the panel that opened up, which had all the instructions inside of it. Other than that, we're very happy with it. You can’t go wrong with Master Spas.

My fiancée previously had Master Spas that he had gotten locally and they were at an expo one day and we decided to ride up and check it out. The expo was sponsored by David's Home Entertainment and Recreation and they are a Master Spas dealer. We're really comfortable with that company and we bought the hot tub from them. The tub’s large and it seats at least seven. It's got waterfalls and lights, just what we wanted. The sales reps were extremely cooperative and enthusiastic. They showed us high-end, medium, and low-end models and were really explanatory about them and confident about the merchandise they were selling. The quality for the money is well worth it. I had a hard time with the chlorine but that's because I have no chlorine in my water and we run off of on well. We use our tub regularly and we love it.

We went to one of the parking lot sales to get a hot spring and the Master Spas factory sales guy was very good and outsold everybody else. He was very knowledgeable, very honest, and a trustworthy guy. I purchased a six-person Twilight, got interested in the Eco Pur filtration, and it had a lot of American-built aspects to it. The overall fit and finish were very good and the three pumps were extremely well-engineered. The hot tub is a good value, great, and I love it. We live up in the mountains and it’s freezing cold, I run in to the tub and jump in, then I run back in the house. It’s very relaxing and nice, and I’m glad I got it instead of a boat.

When I bought our first Master Spas hot tub in 2003, they offered a promotion where after 1 year of ownership, you can submit a claim to get a $5000 rebate. But when I submitted it, I got the runaround. They said that they used a third-party company that funded the rebate and that company went out of business. It was a publicized thing, and there was a class action lawsuit. But we didn't get anything because of bankruptcy. It would be nice if they could pay me that rebate. Other than that, we were happy with our first hot tub. And when we saw the model at the exposition they had at the state fair, we bought it. The reps showed us all the options and then we negotiated the price of the model we liked. It was a good experience and we got a good price on it. We’ve been using the tub for about four months now and it allows us some relaxation time. We use it about four times a week, and we are very happy with it.

Master Spas has a great price and we decided to just go with them. We're enjoying the Healthy Living spa we got from Master Spas. It looked the prettiest and it was the most accommodating. My friends have all been in the hot tub. They all enjoy it. The tub made us more social and the quality is perfect. Our neighbor down the street actually wants to buy it from us.

I recently purchased the Twilight from Master Spas based on the recommendation of the salesman. He and I had an excellent interaction. It was very informative and educational. The installation was smooth and very efficient and the installers were nice people. The Twilight's quality is excellent and it was made in the USA. It is energy efficient, easy to operate, and it works. I like the lounge part of it the most. I would recommend Master Spas. They were professional and had honesty and efficiency.

We bought a Master Spas Healthy Living hot tub. It was the floor model at the store we went to, and they were negotiable on the price. The store was really good about helping us get it set up. We compared the tub to the ones that they have at Costco, but Master Spas seemed to be a little better than those. We really like our tub and we use it all the time. We like the number of jets on it. Also, maintaining the tub isn't bad. I just put the chemicals in it and clean it up once a week. It does good.

We had a spa from Master Spas before and it was old and worn-out. It was almost 20 years old, and we couldn’t get the right parts for it anymore, but it was so good, so we didn’t go anywhere else. We went to the Master Spas in Cleveland and the people there were very helpful. It has been a good experience. We bought our second one and we’re pleased with it. It runs in line with the other spas as far as its price. Also, it's easy to take care of, but it’s been so cold here that we haven’t used it a lot. I have rheumatoid arthritis and my husband has a bad back, so it feels good when we use it.

We have a Twilight Series 7.2 from Master Spas. Zack was our sales representative and he was really good. I also had a follow-up interaction with Steve, the manager that I ran into at the local fair. He was also very informative. We like its size, the number of jets and that they have two or more motors. I also like the power of the hydrotherapy pumps. It's a relaxing way to unwind every day, not just for my wife and I, but the kids as well. I use it every day when I'm home. It's beautiful to look at and so far, we're very pleased with everything that we use on it. We owned a spa from Vita Spa before and Master Spas is definitely more powerful as it has more jets. We loved the old one but the motor burned out twice and I wasn't going to replace it a third time so, I cut it up and dragged it out to the sidewalk. Plus the price that we paid for our Master Spas was really good. It is a good product and we're looking forward to getting many years of good use.

We bought a hot tub from Master Spas. We had done some local shopping in our town and they had an advertisement. When we were on our way back from up north, we stopped in there. The salesman was very helpful, and the price was good. We have a sitting, a lounging, and a corner seat. The hot tub fits us well. Moreover, we were able to custom order the liner and the outside cover. They were very helpful and threw in the steps as well as the carryover bar. The hot tub's quality is very nice and it was worth the money. We use it two or three times a week and it feels very relaxing. It came in on the first of November and we have had to empty it once. I had a granddaughter in there and she got a horrible reaction to it. She broke out badly. She's got a more sensitive skin than us as we've all been it and none of us has a reaction. We emptied it anyway and refilled it. It was easy enough. I'd recommend Master Spas.

I bought a hot tub from Master Spas. It had the best price for the dollar and everything is exactly what it was represented to be. However, my wife complains about the pressure and that maybe instead of 4-horsepower pumps, it should have 5-horsepower pumps, like the last one that we had which had a little bit more jet action than this one does. Also, we had two really cold snaps, and both times that we had the really cold weather, it tripped the breaker but it takes off and runs just fine. It just gets really cold. Nonetheless, it helps relax my sore muscles at the end of the day.

My experience with Master Spas was all positive. Their sales guy was very helpful. The spa that I bought is low maintenance and I had no issues with it at all. I enjoy using it especially at night. I recommend it all the time. When we have people over they say, “Where did you get it?” I say, "We got it from Master Spas. Give them a call.”

I bought a Clarity hot tub by Master Spas. I like its size. It was big, seven by seven, and it’s aesthetically pleasing. I went in expecting to pay $4000 and ended up paying closer to $8000, so I would like for it to have been less. But once I started thinking about it, I thought, “Why cut corners?” and “What’s the difference of a thousand dollars?” In fact, the hot tub was better than I expected it to be, and we got close to the top of the line, so I’m okay with it. It has two jets with the filter that’s supposed to make the water really clear. The Master Spas team came to our house twice. Once to install it and another, when I called them three weeks later to come and give me a tutorial on how to take care of it. And David’s, their vendor came.

We purchased the Twilight 240 from Master Spas and its features are all pretty much good. We looked at a few other manufacturers and the size of the pumps and the number of pumps were the biggest factors of our purchase. The salesman and the two guys that delivered it were all good. They were professional and quick. They also took care with handling things and explained a few of them to me. So far, everything is of good quality and I have not had any problems with it. The cost is also good. It's a little higher than some of the other spas but the two pumps instead of one pump made up the difference.

We’re very happy with our Twilight spa from Master Spas. We enjoy using it several times a week and it’s easy to take care of. With its size, we were able to get it down some steps into a basement pit area which was very tight and the Twilight spa is one of the few tubs that would fit there. We also like its high-horsepower pumps and the fact that it is a therapeutic spa. Master Spas had a good reputation and that affected our decision in going with them. When the salesman we worked with said getting the spa would be “one of the best investments you’ll ever make,” I laughed because I’m in finance and we’ve said that to each customer. But the Twilight spa has really been a good investment for us and we’ve been very happy with our purchase.

We bought a hot tub from Master Spas and their sales reps were really nice. Also, the installation went very well. The guy that came took care of everything, showed me what to do and was done within a half hour. We’ve had the tub since November and it has been running good. We’re happy with the whole thing.

My wife and I went to a show one weekend to kill some time. We had no intention of purchasing a tub but the folks there were very nice and weren’t pushy. They explained everything we wanted to know about it, the financing and the price. We were at the right spot with the right deal at the right time and we liked the way it looked and its features. We were sold so we ended up buying the eight-foot Healthy Living hot tub from Master Spas. It was just the right size and value for the dollar. We like the jets and where we can adjust them. We also like the lighting, the comfort and pretty much the whole thing. Plus we like the magnetic therapy in it too which is something that I’ve known about for many, many years. I’ve been a successful patient of magnetic therapy, so when I found out that the tub had magnets, I get both the hydro and magnetic.

Master Spas have a nice showroom that had a lot of different equipment to look at. I had more personal attention from their salesman who we spoke to and I felt that I was important to their business. He was extremely knowledgeable and took the time to explain to me what they had available and what the differences were, and my wife and I were able to come to a conclusion and purchase. They coordinated the installation with an outside contractor and everything went well. The spa is larger than what we previously had, but not oversized. It offered more jets and a better filter system, and one of the two motors has dual speed. We were very satisfied with the purchase and we had it installed in our yard in our home. My wife and I enjoy using it nearly every single day. It was a nice experience and I would definitely recommend them.

I purchased a hot tub from Master Spas. I liked the fact it was American made. The tub has lights and a radio. It seats five people. I have some small back issues and it’s been very helpful. I had one issue with the radio but Master Spas came right out and fixed it. One thing they didn’t offer though on the front end was a lid assist. They should make people aware of those. I have to go off and do my own research. I wasn't sure if what I bought was going to work but it worked out very fine. But I think that they should partner up with a brand that recommends some things. The one model that they may have had would require you to install it prior to filling it, which would be really helpful to know so you didn’t have to unfill your tub to fill it up to buy something. Even so, I'm very happy with my hot tub.

Master Spas convinced my wife who has a problem with her back that the Twilight 6.2 model would be good for her. We bought this at The Big E and we have had it for two months now. It has a dual filter system and I found that the filter clogs up after one month. I cleaned it then when I put it back in, it made a whole lot of bubbles and I didn't like that. So, I took it out again and cleaned it twice and it still had a whole lot of bubbles. And the water is milky looking now.

Went to a spa show at Cobo Hall in Detroit and purchased my 2nd Master Spas. The other one was sold with my last house. We didn't realize how much we missed it. We chose the Twilight Spa 7' unit and it has a lot of power & it’s quiet. The Neck & Foot Jets are awesome! The only problem we had was that they gave us the wrong color cover, but they delivered the right one the next day. Highly recommend Master.

I have not yet received the Hot Tub I purchased on 11/6/17. When I first agreed to buy the tub it was going to be delivered the next day, but Brett says, “No worry you will get a new one not a floor model delivered from the factory in 2-3 weeks.” OK cool. "Any chance it can be delivered by Thanksgiving when my family was expected to be home?" "Can't promise, but there is a good chance. The factory folks will call on Monday." Monday, Tuesday, Wednesday no call. I called on Thursday and they said they could not give me any idea of when I could expect delivery. Yes they understood that I had paid in full but the factory was switching from 2017 to 2018 production and they had no idea of when I could expect a delivery and by the way Sam or Dave says "I am out of town next week so I won't be able to get back to you until after Thanksgiving."

I bought a Master Spa Twilight series hot tub 2 and 1/2 yrs ago from a local dealer and I’ve had nothing but problems with it. Every 6 months it’s either the heat pump, a leak or lights that need replacement. It’s currently 19 degrees and the heat pump again most likely needs to be replaced. The fuse keeps clicking off, I’ve removed the filters which did not correct the problem. Had to go out and buy a space heater to prevent the pipes & mechanical parts from freezing. I have severe Rheumatoid Arthritis and need the hot tub for medical purposes. I am tired of spending endless days in the past 2 yrs on addressing the malfunctions of this very unreliable expensive product. I am one very dissatisfied consumer.

We purchased the Phelps 18 foot Swimspa in Dec of 2016. Despite taking great care of the spa and its covers, within 3 months the cover had 2 tears at the seams. Imagine our surprise when looking more closely at the warranty, the cover is expressly NOT covered whatsoever. Within 6 months, both covers were sagging horribly in the middle and collect rainwater every time it rains. Both were built level all the way across rather than sloping to ensure water was easily shed. 8 months after we purchased it, the switch to the auxiliary pumps broke. We contacted their service people and were told that although the part would be covered, they would be charging us $125 for 'transportation fees' to come out to our house. I will never again purchase anything from this company and will be doing repairs on my own from now on.

I purchased a Healthy living spa at a hot tub show at the end of August, 2017. The purchase and the installation were both good experiences. However, after the spa was installed and working fine for about 10 days it started tripping the breaker. I called the local store from whom the purchase was made (The Hot Tub Store in Utica, MI) and they sent someone out to look at the tub. They determined that it needed a new pump. It took nearly 3 months to get this pump. The store claimed that the pump was back-ordered. But, I contacted the manufacturer and they said that no such back-order existed. Soon after I called to complain they miraculously got the pump back in stock and came out to install it. It worked for exactly 1 day. I went outside to use it and it was ice cold. It had tripped the breaker, again. I called and let them know that it was broken again.

I received my hot tub August 2017. I called service to get the the heater started. Was not working due to the lines had to be bleed which it burnt the heater motor out. I called service and they told me to bleed the lines and I had no idea what to do so I argued with the lady on customer service to get the techs to help me and they finally came after 2 weeks and replaced the heater pipe. Then I finally got it running, get the chemicals all set, for about 2 weeks keeps foaming up when the chemicals have to balance out.

First off this is my second Master Spas hot tub and it was bought from Master Spas of Southern Wisconsin. I purchased it on August 13 2017, it was delivered on September 29 2017. When I bought this I was told that upon delivery that it would be all set up when they left, well guess what? I was told they would not hook it up electrically. Not happy. So I took care of it. Then 3 weeks after I had it I noticed water was constantly on the pad. After looking at it I call and told them that it was leaking and was told "IMPOSSIBLE. They don't leak." After 3 weeks of nasty talks they sent a service etc out to look and sure enough it was leaking. Two weeks later they came and took it to their showroom, pulled the bottom off, pulled a lot of insulation off, and according to them the water poured out but could not find a leak. I was asked to come and look and to see that it was not leaking and they could not find the leak.

We bought a Master Spas tub 10 years ago for our house at the time and had a pretty good luck with it, so when we built this house, we bought another one. We got the Twilight Series and we bought it from Brian at Phoenix Spas and Hot Tubs. We ordered a light grey top to it, almost like a cameo silver, and we told him that if we didn't like it, we would like to get the dark grey top. He said that it’s not a problem and that he could take care of it. He also told us he had a roof rack in his car and since we live only three miles away, he would deliver it to us. Now, it's been almost 40 days and we still don't have the top.

I bought a hot tub about 2 years ago at one of their barbecue and hot tub shows. 6600.00 dollars. Nice tub I thought. After 2 years I noticed cracks on the top of the tub so I'm in the warranty period right. I email them with pics of the tub. And explain my concern. I get an email back stating that will cut me a check for 600.00 to buy out the rest of my warranty. I'm absolutely heart broke over this. 6600.00 dollars I spent. Then they call and say well its just our policy and then I can have it replaced for $2000.00 to pay shipping. A hell no. I paid $6600.00 already. It seems unfair to me.

Bought what I thought was a new spa and turns out it is two years old and parts are already outdated and unavailable. Customer service can’t even bother to send the broken parts I needed when the new tub arrived and the salesman Jim is non-responsive. They definitely wouldn’t get any further business from me.

Master Spas had an expo and we went over there on the last day about the last hour. We talked to a fellow but he had been talking to someone else so he put us with a lady and she sold it. She said she got one finally fit in her house and that she loved it. She said we're going to love it, too. We had been looking for a hot tub for a long time anyway and their product seemed to be what we wanted.

I was at a tent sale and the Master Spas salesperson was spectacular. I purchased a big one, seven-foot by seven-foot. It seated four comfortably so it was the right size. But when we got it, it had an air apparently when it had been put together. It was form of a wind and a guy came down and put it back together again. They also switched a couple of sensors and the guy came down on a Sunday and put the sensors right. The hot tub has added enjoyment, but also work.

We checked out several different hot tubs and we liked the way the Twilight Series 8.2 from Master Spas felt better when we sat in it. We purchased it and worked with Chip who was very good, always got back with us, and kept us up to date on things. Also, the lady at the store itself was friendly and helpful. The staff were cordial and I really liked dealing with them. When we started looking at tubs, we weren’t really looking to spend much but as we find out, we get what we pay for. We wanted something really nice and we got something really nice. The tub is definitely more than what we wanted to spend but it’s very good and relaxing. I get in there late at night and it feels good. We got the contoured seat and neck massage. The tub also has a lot of different jets we like and it’s chemical-free. I wouldn’t hesitate to recommend Master Spas to somebody.

I like Master Spas. The price was right and it's American made. Plus, they made everything easy including the installation. They were here and put it right where I wanted it. It’s a very good quality tub and I particularly like its lounger. There's a lot of different adjustment with it so you can make it suit yourself. The hot tub relaxes me before I go to bed and I sleep better. Everything went great.

Master Spas had a sale a month ago and my wife liked the CLS Balance so we got it. She did all the talking with the team and they were okay. However, we've been figuring out what to do with the kit they've given as there weren't very many instructions included. There wasn't much clarity in what to do and how much chemicals to put in. I had to go elsewhere for that information. But aside from that, it's pretty good.

We got a mid-grade hot tub from Master Spas. With the last one we bought, anytime something went wrong, I would have to hunt down someone to work on it or go on eBay and hunt down parts. This time, I thought I'd just go with someone that sold them and worked on them. The Master Spas sales guys were fine. It was a Sunday afternoon and I know nobody wants to work on weekends but they were nice. Even when it was getting close to closing time, they were very courteous and didn't rush anything. They took the time to show us all the products. So far, we've only used the hot tub three or four times. I don't have much use with it yet but it has a warranty. They said if anything happens, just give them a call so I'm not worried. I feel a lot better about the quality of it.

Master Spas was at the fairgrounds and they were conveniently located at the time. Our interaction with their customer service team was okay. We bought a five-person spa from them and the quality is good so far. We just got it not too long ago and we haven’t used it much because of the hurricane but my favorite feature is the lounge. It was a great experience with Master Spas overall.

Buying Master Spa Twilight was the worse decision we ever made, bad delivery, they didn’t deliver when they said they would, very bad customer service, no assistance with repairs. Please do not buy from them and I also wanted to remind you if you have a bad experience as I did, report to Better Business Bureau. 1512165 serial number.

I wanted a separate spa and swim tank and Master Spas was one of the few companies that do that. I purchased the Michael Phelps Momentum D and the sales part was fantastic. They called me every hour and gave me all the information. They made sure all my questions were answered. However, we had a little delivery issue. I have a vinyl fence already up and I do not have a six-foot gate for them to get through with anything but it worked out. The area behind me was not built yet so they were able to bring the crane in and bring the spa over that way.

We went to the expo and bought the spa with cash. But the guys from Master Spas who brought it scraped up the whole side of it. I have specifically told them that the deck was four feet up but they brought two guys who were teeny weeny and couldn’t even lift it up on my porch. Nick, one of the guys who did it, seemed like he wanted to get my money then to hell with it. I also needed something so I can pull the top off by myself and I have called every person for it, even their 1-800 number. The guy shot me an email and told me that the man in charge with that would call me back but he never did. I live in Florida and I went to all places to try to get one of those lifters from them but they said I have to go back to the manufacturer. It was ridiculous. So I don't have a lifter because I can't get one.

I went to a hot tub expo and Master Spas was there. I bought an LSX 900 in June from them and it hasn’t worked yet. The hot tub continuously leaks and it continuously trips my breaker. It has had the heating on it replaced several times and it’s had all the jets replaced. The repairman admitted he couldn’t fix it and now, I’m having trouble getting a swap and with people calling me back. I put $3,000 down, I’ve paid monthly since I’ve had it and it still does not work. I wish the Master Spas reps would have been open and honest with me and I should have read the reviews on them first.