Master Spas Reviews

I like the tub's seating capacity and the price. It took less than three weeks to put it in. I use it mostly for post-workout. I worked for the vendor when I was in high school and college. I enjoyed working there for four years, and the people are still lovely.

We wanted a smaller tub and we got one from Master Spas. It had the two pumps, and it had the most jets. One problem we had with an older spa was that it would wake us up in the middle of the night when it started cycling water. But this tub had the three-amp circulating motor which keeps the heat going very quietly. It was definitely an economical purchase compared to some of the other spas. The quality seems there, and the mechanicals of it are superior. The sales team that was at the beginning were phenomenal and very helpful and made delivery very easy for us. When we got the spa, it had a small poke hole in the cover. I reported it and it was a very pleasant experience. They were bending over backwards, wanted pictures, and they were gonna ship out a new top for us. There was no question that if there’s any problem with that spa, they will be right there to guide us along.

We went to one of those road shows, and then did a background check on Master Spas, which is awesome, and took a risk and bought it. So far, we’ve been totally thrilled. We had a problem with the controller module, and they had a guy out of here to replace it. All within very good timing. I got a small tub because I only use it myself. But it still had all the features of the big one with the lounger. I got bad feet, and the Master Blasters are awesome. It’s in the middle of the tub and it shoots two feet above the top of the tub on full. They’re quite impressive. You have to take the front off to replace the water, but most tubs have a stick it out on the outside. And that would be nice, because taking the front off is kind of a pain.

I got a Twilight series hot tub from Master Spas and I like it. I bought it at a trade show at the civic center where they came in on a one or two-day weekend sale. Compared to others, it has a decent value and cost-wise. I use it a couple of days a week.

Master Spas is located close to our home, so we went with them. In selecting the model, my husband is 6'7" so we needed the one that fits him. Our tub has the speakers and the jets. He got all the bells and whistles. The tub is great and it keeps the heat. We go out and use it every other night. Although it is a lot more expensive than the other ones that are out there, it matches that in quality. We had no idea what we were looking for, so the guy who sold this to us was very helpful. We went and looked at them and it took us a long time to kind of save the money and decide what we wanted. But, he was really nice and he kept sending me emails, and then asking if he could answer any questions and asking how we were feeling then. I really appreciated that. He really is the reason that we got the spa.

We're very happy with our Master Spas. We like its design and shape, and it's really insulated well. The jets are also good and so is the lighting. The man that came to demo it at the house when it was set up was very good. Also, the salesman and the people that delivered it were excellent. We got it on our deck right outside our door for about four or five months now. We get to use it when we want to, and it relaxes us.

My wife and I recently went to a Spa expo looking for a new spa to replace our old spa. Master Spas had a large variety of hot tubs to choose from. Purchased the Twilight 67.25 spa. The sales rep explained to me that this was a fantastic choice, and my family would enjoy it. I Truly have to say, this is a Great hot tub!!! My wife and I enjoy this tub every time we use it! Thank you Master Spas.

I recently bought a Legacy Intrepid from one of the shows. My wife and I had a fantastic and pleasant experience with the staff and loved the product. We were replacing our old tub which they helped haul away and installed the new tub. Since installation and having an electrician hook it up, we have loved the new tub. The water is always clean and a lot less work to take care of compared to our old tub. The tub hasn’t had any issues other than a malfunction with the digital control but it was under warranty and they had someone out to fix it in a few days. I will forever recommend this company to my friends and family. We were long time customers of the old brand we were using but we will always buy Master Spas from now on.

Master Spas' people were very good, showing me how to take care of the spa, and they’ve answered any question I had. The only confusion was trying to figure out which of the seats had the magnets in them, but I was able to get that information. So, I’m happy. Only, I would like to be able to turn the thermostat up one degree because it feels nice, but I can’t. It’s 104, and it’s as high it will go. I don’t think I can override that, but I understand that it’s a safety thing. The hot tub has a lot of things that I wasn’t planning on getting, but I was able to get a really good deal on it. So, the fact that it has little fountains and the lights change colors, wasn’t something I had on my must-have list, but I’m certainly enjoying them.

I purchased a Master Spas Twilight 8.25 a few months ago at a show in Medford, OR. I wasn’t sure what to expect when I walked in and saw a bunch of hot tubs, all the same color. I was however shown all the different models and features. I absolutely loved the TS 8.25. There a so many things going on on this tub. The Mineral system makes it very easy to take care of and I’m not soaking in chemicals. The foot jets are incredible as well. Neck and shoulder Jets are positioned perfectly. The price I was able to purchase this spa for was much less than any other comparable spas I looked at and the sales staff was very knowledgeable. Great spa, great price, great experience!

Went to a spa show and was a little concerned. The local spa guy told me not to buy from a traveling show. They said they had no service and sold cut rate spas. I found that not to be true after visiting the show. The sales guy was very knowledgeable and was great to deal with. They were one of the top major brands. Master Spas. I was glad to find out USA brand, USA parts. I am grateful I didn’t listen to the local guys. Plus got a better tub for a lower price. Thanks master spas.

I would give the spa an average rating. If I could do it all over again I would probably choose a different brand to be honest, but I have it now and it does the job just fine. First off the price. After taxes, so called discounts that everyone qualifies for, and no paid for extras, the total came out to about $9600 on my debit card. I think the price was higher if I financed, but he said I got the cash price. I'm fairly sure the guy next to me paid the same thing though to finance it, so I'm not sure. It's not a terrible price, as I wasn't looking for a ton of features. I didn't need a radio or some exotic butt scrubber.

The Master Spas team was very professional, courteous and easy to work with and the Twilight Series hot tub we have is of very high quality. We use it every day and we're much more comfortable. It relieves soreness and tension.

I bought my twilight spa from an event in Portland Oregon. The spa pool Bbq Show. I was greeted by a sales rep almost immediately. He introduced himself and spent a few minutes giving us the rundown on what we could expect. He was very professional and attentive. We had been looking to get a therapy spa and the sales rep spent a lot of time showing us the different features. I have to say the mineral filtration was the tipping point. We bought the 7 ft twilight spa and got a great deal compared to what we were looking at it had way more features. We had it for almost 6 months now and have zero complaints. We would do it all over again in a minute. We bought it on Sunday and were hit tubbing on Tuesday. All in all a complete success story. We would recommend Master Spa to anyone.

My experience with Master Spas has been fine. I have an 800 series hot tub, and I bought it for therapeutic purposes. I did a lot of research on it and I found out that it was probably the best spa on the market. They, however, had to make the model I like, so it took six weeks. The timeframe could have been better, but I understand that. The construction and the quality of the Master Spas far exceed most of the competition out there.

Updated on 11/06/2019: For some reason I can respond directly to Master Spas in a message but it won't post those comments on the initial review. As I stated in my previous review, the issues with my swim spa are due to a manufacturing defect that, as I'm told, are ongoing with ALL of the other models of this particular swim spa. The exterior cabinet panels warp and bow out and no matter how many times they come out to repair them/replace them, within a DAY the panels have once again warped and exposed the interior guts. Putting a band-aid on this issue is not going to resolve it, there needs to be a permanent solution, i.e. switching out all the panels for something more durable.

We got the TS 8.0 as our first hot tub and it's very good. Other than the standard features, it has the circulating pump and the lighting that we bought extra. The tub is of good value in terms of the features, benefits and price. The team was great as well. There were a couple of little glitches when we first got the hot tub, and they were handled expediently. We're very happy.

We bought a spa at a hot tub show. We went to the vendor Paradise Spas in Cedar Park, Texas and changed our order to order a spa. About a week later then received a call from the delivery company that our spa would be delivered immediately from one in stock. It's delivered and is a disaster. Doesn't even have a Master Spa panel. We contacted the vendor and Master Spas. That was over a month ago. Still sitting in backyard and still getting run around from factory and vendor. Buyer beware!!

We went to a spa show in Salt Lake and purchased an Enterprise spa. Was told we did not need all the chemicals - what a lie. The filter that we were shown is not what came with the spa. The spa was to be delivered the following week and that we needed to wait until delivery to have the electrical run. No delivery that first week so we rescheduled the electrical. Midweek of the following week we got a call wanting to deliver the first of the next week. Reschedule electrical again. Next week went by with no contact. Numerous calls made to find out what happened with no response from Master Spa. Finally the saleswoman called me back as she had provided her phone number at the time of sale.

Well, we bought the spa. They installed it and left. No instructions, no waiting to have the water tanker fill it up and test it. Just dropped it off and left. It hasn't been a year since we installed it and the spa is falling apart. The screws and metal parts RUST? How is it that they put metal parts that rust in a Swimming Spa? When I told my distributor, Aqua Spas, they said they'd look into it. I received an email from them forwarding an email from Master Spas saying to just clean it up. "Grab a towel with fresh water and clean the rust off". The rust is not going away.

I purchased a Legacy hot tub at one of those events in the Denver Area. My thought was that I would not have to worry about this product for years to come. 2 years later, it died. In addition, unknowing to me, a friend of mine also purchased one because he heard that I had purchased one. One year later his dies. Of course mine is no longer under warranty and they told me good luck with it. Shame on Master Spas for selling substandard products. The sales folks get you with their smooth talk but the products are crap.

Purchased a Master Spa TS8.2 in January 2019. I have had to have the LED light box replaced after 6 months and the Jets 2 pump replaced after 9. Yes, the repairs are under warranty but the authorized repairmen are not local and you will be stuck paying for a trip charge. I have had to pay $200 for each trip so far. Really hoping that these are the only repairs I will have for a long time, but we shall see. I can’t recommend this brand or model.

I got a Master Spas for two things -- price and features. I got a swim spa and I like its quality. It seems like a great product.

We have now had our hot tub for 1 year. First issue it was delivered without filters, once those where shipped to us the diverter valves failed and they sent us the part and we had to fix it ourselves. Now the heater or pump is shorting out and we have got zero help in regards to customer service or repairs. If we could give less than one star we would and at this point I can not recommend this product.

I bought a Master Spas pool, as a floor unit. The dealer did not disclose it was a junk old swim pool and I paid $30.000. I was told the gym equipment came with the swim pool and it was new. Less than a month, the equipment failed, since it was defective. Master Spas became very defensive and denied any wrongdoing, not willing to reimburse me for the defective equipment and not responsible for their only dealer in Calgary, continuously stating that's between myself and the dealer. Do yourself a favour and never buy their product to avoid being scammed by their dealers, and ruin your saving on defective products they sell without accountability if they don't work.

We recently purchased a Master Spa at an Expo in Pasadena. We had a wonderful salesman who had formerly served in the military. We also worked with the local representative in Conroe. She was fabulous as well. We received a prescription for the hot tub and promptly received our sales tax back. The hot tub was delivered early on the day we requested it, and the delivery personal gave a great overview on how to get it up and running. We have enjoyed the hot tub every evening and love the simplicity of its operation. It has comforted sore muscles and provided a new level of relaxation for us. We could not be happier with the hot tub and the service we have received. Thank you, Master Spas!

Our Master Spas Challenger 15D was purchased at a spa pool and BBQ show at the Pomona fairgrounds on July 14, 2019. We were concerned about an out of town entity providing service in the event of a warranty issue, and were reassured by salesman Tim ** that there were plenty of available service people in southern California and that any problems that came up would be taken care of, that Master Spas was a reputable company, etc., etc. They also said Master Spas representatives would be onsite during the delivery to make sure that everything went ok.

We needed a new jacuzzi, and saw Master Spa ad on TV advertising a manufacturer's event at Long Beach Convention Center. We arrived on Saturday night, were met by Austin, and he showed us the 110v models. The major selling point was the new filter system, requiring no chemicals, and only a rinse every other month, and a easy filter changes. Austin was helpful, answered all our questions, and had the paperwork done promptly. We were in and out of there in less than an hour. Our experience with Master Spas was pleasant, courteous, quick and to the point. Plus the spa is US made in Fort Wayne Indiana. Looking forward to our spa delivery.

The customer service department at Master Spas is a misnomer; there IS NO customer Service. They can't wait to get you off the phone, tell you they will do something and they never do, not concerned with your issue, etc. My Master Spa Twilight is 12 weeks old and the control panel has gone out. I am being charges a travel fee from the spa repair company that Master Spa has contracted with to the tune of $90.00 usd. Called customer service... NO help. Beware of Master Spas. Their warranty does NOT cover 100% of the repair cost!

Terrible sales tactics and no returns. Went to a blow out event in Ancaster Ontario Canada and spoke with a sales rep (from Master Spas) not a local dealer who we have since found out either had no idea what he was talking about or intentionally lied. Told us.. 10 year warranty on shell and 2 years all parts labour. Found out later it's 5 and 1 year. Only need to change water 1 time a year. Found out it's 2 times a year at minimum. No chemicals needed and no smell due to "patent pending" filter. Found out needs all the regular chemicals any other tub does and does have the strong smell, also cannot switch it to bromine for no smell as their filter is not compatible with it.

We went to an expo at the NRG Stadium a couple of years prior to buying from Master Spas and we were in the process of buying a hot tub but some medical issues came up and we had to divert the money somewhere else. The company that we bought from didn’t wanna refund us our money so we wrote it off as a loss and a lesson learned. The same company was down here in our hometown and my wife went up and talked to the Master Spa rep that was there. He looked it up and saw that the money was still on the books. So, he applied that to the price that we had already been quoted. They gave us credit for it and we went ahead and purchased our Master Spa. It worked out great. I love the cost against its quality and I am enjoying the hot tub quite well. I have a bad back and I love the health benefit I get from it as well as the ease of use.

I did the reviews and Master Spas seemed to be the best. I went to the show and the reps were upfront and honest. The Twilight seemed to be the best one out of the ones offered and I like the size and the number of jets. It’s good and I love it.

Master Spas came out to the Forth Worth Convention Center and they put on an expo. We went out to the expo and Maurice was there. He is quite a salesman and convinced us that the Master Spas was probably equal to or better than most other spas out here. And I agreed. The construction, the ability to choose what you want, and the price all work into the equation. We got a six-person spa and it has the lounger and the waterfall. It’s absolutely gorgeous. We chose the interior color, the exterior color and the siding colors. We chose the lights that we wanted on the spa and the cupholders. We had hoped to get the Elite but we didn’t have the money. We paid cash for it so we were only gonna buy what we could pay cash for.

We have a Precision 7 with jets and lights and it's very good. That company we were dealing with was very good too.

Master Spas happened to have a sale over at one of the ball parks. I stopped, checked it out, and I liked what they had. I also liked some of the features of their big hot tub. It has the different removable jets and the price was fair. I ended up buying that and they had a really good salesman. He was out of Wisconsin and he worked directly for Master Spas. We've had the tub up and running for about two months now and so far, it's not too bad. But we had a couple of problems with the pulse I had to purchase. And we now have our second control panel going out.

We had an 8 foot x 8 foot Master Spas that started leaking, and it was gonna cost too much to repair it. Instead, we went to a spa show and the reps were great. We saw a triangular spa that had LED lighting, which our old one didn’t have. It also took up less space, but it was a little pricey. It was 2,000 less than our 8x8 when we bought that one in a spa show. Still, we made a down payment and Master Spas held it and told us that we couldn’t get our money back. We had to either finish paying the hot tub off or lose the money. We put it on layaway and it took us two years to get a whole new spa. Now, the spa is in a little corner of my patio. It's very nice and you can fit two or three people in it. It’s just my wife and I. I like the control pad on it too. All in all, we like the spa.

We had a friend of ours that had a Master Spas previously. They have another brand now, but she said she wished she would’ve brought their other one with Master Spas. We got the Precision7 from Master Spas. It was the size that we were looking for. It has the radio and the Bluetooth feature on it. The sales team was good overall. When I asked about filling the tub with well water or if we should use our soft water, they said the well water would be fine. But I wish we would’ve used the soft water because we did have some problems after filling it initially. But I applaud the filtering system that they have because it did end up filtering out quite a bit of it, and we haven’t had any problem since. I’m pretty happy about the cost, and we like the quality of the tub. It cleans the water itself fine, but if there’s sediment in it, it doesn’t completely get that out. So, that’s what we’re gonna end up having to drain and vacuum it out.

We went into the showroom, and Master Spas had a hot tub set up at the conference center and we took a look around, met someone, got to chatting with them, liked what we saw, so we bought it. We had to wait for a while for the bank to respond. And then, when we finally got in touch with Master Spas, and they explained it a little bit better. So they were really helpful to get everything that we needed. I bought the Michael Phelps for hydrotherapy. It has high quality. It has the lights and seating for eight people.

We went with Master Spas because we had checked it out and looked at all the different ones, and we thought Master Spas would be the best because it fit our needs. My husband has back problems and our doctor told him that a spa would be very good for his back. So, we went with Master Spas. We went down to Rancho Cordova where Joe sells Master Spas and talked with him. He was very pleasant and gave us all kinds of information. Also, we have seen advertisements with Michael Phelps and how the spa worked. Joe was so great that we just decided to get one right then that day. Our Master Spas is going wonderful. We love it. We just have one problem with it right now. The extra plastic piece that goes in there is all warped and it will not clip back into the side. It’s down the side, halfway in the middle, and it's all bowed out.

Master Spas had an event at the fairgrounds by us and we went there. It was a scratch and dent sale and we really liked their Healthy Living hot tub, so we purchased it. The sales team did very well and so did the delivery team. We bought it on Saturday afternoon and they delivered it on Sunday morning. They also took our old one away, which was a big deal for us. But when they shipped the tub over to the house, they put the strap across one of the knobs that you turn and it cracked it. It wasn't a big deal though. I just called up then they sent it right to me and I installed it.

Updated on 08/13/2019: To date Master Spas has not responded with a solution directly. They have however responded, apparently, to the rep in Houston, TX with the following: "It has run out of warranty. It is past the 2 year warranty that we provide for the cover. Whenever we replace something it does not reset the warranty of that product. The product continues to carry the warranty of the original product. If the customer purchases a new cover, they would also be purchasing a new warranty with it."

We had the companies narrowed down between Master Spas and ThermoSpas but we had an awful experience with the salesperson from ThermoSpas, which sent us over the edge. It was a very negative experience and that turned us off a bit. When we went to the Master Spas dealership to talk to them, they were very helpful in answering our questions and showed us some of the products they had there in store, and that sold us.

We went to a tent sale and the reps tried to run my credit to see if I could afford a hot tub. That was when we decided to buy one. I love my seven-person hot tub and it works great. I chose the biggest one I could afford from Master Spas. It’s got two jets and three water features. However, after the second time we used the hot tub, we ended up with jets in the bottom. There’s a slip-lock mechanism and it broke but the Aqua Spa guy sent me a whole bunch of them. He said that at the shop, they get over-torqued and so, when you turn on your hot tub or lean against it, it cracks them. I just changed that thing out and my jets went up.

We picked Master Spas as a manufacturer because we got a sense that all the parts were American-made and they were reputable components in the building of it. Secondly, we found out about it and I started calling some of the people. The lady and I got involved with one of their dealers in Minnesota and they told me that they had a show in San Diego. They're headquartered in Minnesota and we're in Southern California. My wife and I were in the process of considering the best spa solution and we went to the show, looked at the various models and decided that, based upon the size of our family and how we usually entertain, the one in the showroom was the most attractive.

I haven't had the swim spa long enough to rate it but just want to express my frustration and dissatisfaction with all the staff I've dealt with from sales to service. First of all I was told that the cost to deliver the spa was included. When the moving guy called he said it wasn't. I called the salesman who sold me the unit and said that it wasn't. When the delivery guy showed he didn't have the equipment to pull in and drop the spa down so he rolled it in on PVC pipes which scratched up bottom of the unit. I called Master Spas and they said I would have to take that up with the mover, that they were independent. When we finally set it up and got it going there were some parts that were broken on the unit.

Short Story, our son is a 100% disabled Veteran. We used our savings to purchase this unit for him to the tune of over twenty two thousand dollars. Now almost 4 months later the heater element went out.... Now this weekend the pump motor went out. I feel the Quality of this unit is far from what one should expect from a $22000.00. The dealer claims it's normal for this to happen due to heat/humidity and moisture here in Florida // call me crazy but our air conditioning system that runs continuously still is functioning with its 5 year motor exposed to rain / heat and humidity. At this point I feel the manufacturer is more interested in dollars and cents than CUSTOMER SATISFACTION!!

I like the quality of Master Spas. I purchased the Clarity and the size of it was the exact, same size of the one I had, and I liked that because they had to fit it into a special opening. And the price was better than others. It was a fair price for the excellent quality you get. My hot tub is calming and relaxing. I get in it on an average of one to two times a week and sometimes more. As far as my interaction with the Master Spas team, it was very good. They were very professional and knowledgeable. Also, my experience with the delivery was very good. They had to put it under a gazebo and the guys did a great job, especially they had to go uphill, too.

My Master Spas is great. It does more than we thought it would do. It has five pumps, it seats seven to eight people and it has a lot of jets. It’s a lot more than normal. There’s a waterfall feature, and there’s lighting and you can change the lighting. It’s got lighting on the outside as well. And also, our tub has a cartridge that slides into the filter which has copper and zinc in it. Instead of having to use so much chlorine, it naturally kills bacteria. We use the tub two to three nights a week now in the summer, but in the winter or in the cooler months, we use it more. It has a whirlpool effect in one of the seats, and I have a back issue where I've had a broken back and it’s really nice to get in and relax around that. It eases my back muscles.

Master Spas was easier to check out than the other companies. They had a big deal sale over at the fairgrounds and I liked the Twilight Series. It was over six grand so it is quite a bit and it drained my bank account, but it has helped relieve pain in my back. Also, the quality of the tub is a little high. When I talked to a customer service rep, he just referred me to the Master Spas people. So I didn't get any help from him.

We went to a sale and Master Spas was the only one there. The lady didn't know what she was talking about, but the guy did. I ended up getting the Clarity spa since its price was more reasonable than the other ones. It has a waterfall and lights. The Master Spas team brought it and set it on our patio. And then we did the rest. It's a good quality hot tub. Haven't had any problems with it.

Master Spas' Twilight Series had the strong, six horse power jets, and it’s a little bit smaller size through the area I had to put it. We had shopped a few dealers in town, and Aqua Spas was willing to give us a really good deal on a floor model and they were decent guys. But we had a little bit of issue with the delivery of the spa. Our corner piano got busted, and I’ve had an appointment scheduled but haven’t been able to get it fixed yet. Other than that, the delivery went pretty smooth. When I had a problem with the foot blaster jet, Aqua Spas gave me a replacement part and replaced it since it was still under warranty. We really like our spa. I use it nearly daily.

We have had our Swim spa for about 6 months. In general we are enjoying it. The swim jet is awesome. The spa is nice, but we wish the pumps were a little more powerful as the jets are somewhat weak. Unfortunately, we have also recently noticed several items in the spa that are rusting. Handles, hardware to connect accessories and rusty color around plastic components as well. We are reaching out to our local Master Spas service company. Hopefully they can replace the inferior components under our warranty and restore our spa to its like new condition. If Master Spas stands by its product for this issue we can give them a highly satisfied review.

I used to have a kind of discomfort in my muscles and now that I have used Master Spas, it has helped me a lot. I like this idea about the magnetic jets and I got the one that has only three seats on it. I used to have the pool spa for six people and it took about eight hours to warm it up. The one that I have now heats up within two and a half hours. I like this a lot. When I change the water, it doesn't take too much water either and it's very comfortable. The jets are working very well.

I order a spa at the pool spa and BBQ show in Ontario, it was about $6,300, I tried to call my salesperson Jeff. He never returned my phone calls and then he had my number block. I sent a cancellation day 3 days after I ordered it. Never heard from him and then I received a bill for $6,300 from the finance company Greensky. They paid Master Spas, then I told them Greensky to have them send the spa. Never heard from them. Now Greensky holding me responsible for the bill. Greensky said there's not responding to the phone calls either. It is a scam company.

I wish I could be one of the satisfied customers writing this review. We purchased our TS 7.2 from our salesmen Paul, who was excellent, at a Master Spa Hot Tub Expo in April 2019 and paid in full on our credit card. After 7 weeks, we reached out to Master Spa as we had not heard anything regarding the delivery. After several emails and a phone message, it was determined that delivery of our new spa by their sub-contractor would not happen until 10 1/2 weeks after purchase. The signed contract clearly states that delivery will take place in 4 to 8 weeks with a target date of 6 weeks. We have received no apologies, no explanation and no credit for the delay, not even an offer of an extra filter.

I liked how Master Spas' hot tub had plenty of jets and that it had lighting. I also liked the size of it and the fact that it holds eight people. They also had a big sale and we liked the price. Their sales team was also very accommodating at the time. However, their provider in Maryland was Hot Tubs Inc and we had a very poor interaction with them from an installation perspective. During the installation, the team was very anxious to just drop the hot tub and move along when we thought we had covered everything. We also interacted poorly with them when ordering chemicals. Despite our calls and the times when we asked for their managers, they've done things like charging us for products before they even ship it. Though Master Spas' team answered all our questions, things went downhill as Hot Tubs Inc's service has been poor and substandard. I would discourage friends from dealing with Hot Tubs Inc.

Master Spas came in and made good on a spa that a dealer took the money and ran. They're incredible and I can’t say enough good things about them. I would recommend them. But the dealer was horrid and I had the worst experience with him. I think Master Spas even shut him down. He was recommended by another friend that had good luck with him and his location was great for us, so we decided to buy from him. We got the Clarity 7 and ordered it on October. It was supposed to be delivered before Christmas but I finally got it in June and Master Spas' main factory delivered it, not them.

I'm recommending the Master Spas product. It’s an amazing product as spas goes. I purchased the Twilight. I saw all of their products in display on the floor and recognized that that was the best package for my location and my usage. And for the purchase, the sales reps were attentive and they were able to negotiate with me to a sale. So, it was good. Also, I had a couple of warranty claims that I needed help with that Master Spas took care of for me. I had some challenges getting to their dealer after the purchase. When I had a couple issues, they didn’t return my phone call when I called their number, but once I got a hold of them, they were excellent.

We looked at a few hot tub companies and Master Spas seemed to offer a little bit more than what the competition offered for the price. They had better built too. We like the quality of their HL 7. I like the jets and the seating arrangement. I like the captain seats that are in it as they are nice and comfortable. So far, the hot tub has been good. It feels sturdy, has good quality and construction. It seems to be doing everything it has to do. It is also of a fair price for the quality - maybe a little higher with the completion but the quality seems to be a little bit better too. That was what made us go for it. I’ve recommended it to a bunch of friends.

I purchased a Master Spa Legacy Inspire Spa for $6000 at Pomona Fairgrounds show on 10/8/2017. In a year and a half I have used the spa approx 10 times. There is a problem with the heater (might be important in a spa) and contacted customer service (in this case an oxymoron). They informed me the warranty was up and it is now my problem. I am very sorry I purchased this brand and I would advise anyone else to avoid this company. Wish I could give it a negative 5 star.

I purchased a six man hot tub from Austin at the National Western Complex event in Denver. Austin was very professional and knowledgeable. He explained the pros and cons of each model of hot tub they offered. We elected to purchase the mid-range hot tub and are very pleased with our purchase. The hot tub was delivered that week as promised. Overall great experience. I would definitely recommend Austin and Master Spas.

We put a down payment on a spa. After doing so, several medical events put us in a financial bind. While the contract says the down payment is nonrefundable, we hoped to find a company that cared about and was willing to work with its customers. Nope. Not here. Sometimes life happens and a company that isn't willing to acknowledge that and help out is not a company we want to do business with. They will resell the hot tub PLUS keep our deposit, making a ton of money - while we sit buried in medical bills. Thanks Master Spa for the personal touch. We are nothing more than a sales figure to you. From someone who owns a business, let us advise you that doing business this way is no way to stay in business. Word gets around eventually and people catch on and go elsewhere. And we hope they do.

I went to a local swim spa expo and Master Spas seemed like a good deal. They had a good salesman and he talked me into getting their mid-priced hot tub model. He was very informative. There wasn’t a question he couldn’t answer. He was also an owner of one himself so he was speaking from experience. I’ve been impressed with my hot tub so far and the cost has been justified. I like the convenience of having it and being able to use it in private whenever I wanna use it. i don't have to go to a public spa.

There was a show in our hometown and the gentleman showing the Master Spas tub to us convinced us that it was good. However, we didn't like the company that sold us our Master Spas tub. We ordered our tub January 18th of this year from Primo and they told us it would take four to six weeks. We waited and waited, and then Primo said that our tub would be at our place on April 1st. That day came and that’s when we finally found out what was going on. Master Spas told us that Primo had gone out of business shortly after that show. We couldn't not not take the tub because we would lose all the money we had put down. Still, Master Spas said that they would keep it up and sell the tub to us which was great.

Master Spas was having a sale one weekend and I liked how they've in the business for 50 years or more. I purchased a hot tub from them that has lights and a lounge seat. It has a magnetic thing for my back too. When I bought my cover and chemicals, Master Spas' team was very competent and easy to deal with. Thus far, I've found our tub to be of very good quality. We're pleased with what we got.

I liked the size, look and price of the tub I was looking at at Master Spas. Also, their reps seemed very professional when I dealt with them and provided good service. I got their product but then there were a couple of small issues with tub when it first arrived. Still, their team took care of it and thus far, I've found it to be of good quality. It's a little pricey, but it's worth it.

I run a company that puts on home shows across the country. I’ve done a lot of shows and have seen a lot of Master Spas' tubs. I know their products well and I like their quality. I got their Twilight 7. I used Aqua Spas and they were great. The tub’s spectacular. But I wish it was for shorter people. I have the lounger in it. It’s made for people that are over six feet and I’m five and a half. It’s a bit of a floating issue. Other than that, I would absolutely recommend it. The tub has been an absolutely positive impact on me. I’m gonna need the tub even more because I had a pretty terrible accident last weekend and I shattered my clavicle in my shoulder. I’m having surgery this week. I’ll be happy to have the tub when I get it all done.

We went to a closeout sale and I really wasn't gonna buy a hot tub that day. The Master Spas team was very anxious to sell spas and the price went down to where it was kinda hard to say no. The hot tub was supposedly listed for 10 which was a little high. But we got it for six out the door and that included taxes and everything. That was what pushed the deal. We got a hot tub from their Twilight Series. They call it a three-person tub but it probably is more of a two-person for us. The big thing about this particular model versus the other ones they offered was the number of jets. It has like 26 to 30 jets. It has electronic controls, LED lighting in it which is very nice, a little waterfall, and two pumps. It also has two seats that have gobs of jets for shoulder, leg, and foot massaging.

Master Spas not only delivered my swim spa 2 weeks late (said it would be delivered 6-8 wks, which became 10 wks), but delivered a damaged non-functioning swim spa. The electrical panel was not working & had to be replaced. Then once that was done, it was found to have a defective control panel. Master Spas sent the wrong control panel which added more frustration & inconvenience. My original review was never posted.... I wonder why. STAY AWAY!!! Paula ** RI

So far, we're enjoying our Master Spas Twilight Series 7.2. We love the it. We just had purchased a home which is on a bike pass. Our plan is to bike, come home and sit in the hot tub so that I can still walk the next day. We wanted a spa that had the captain's chair and one lounger, and we still wanted one other really good seat. The Twilight Series 7.2 was the best set up for us.

I have a five-seat spa and a lounge from Master Spas. I saw it at a spa expo, and the price was competitive. The features were what I was looking for --- high-end features like two pumps and various kinds of good jets. The customer service representative who handled my situation was very good. There was no pressure, and he walked me through the features, as well as showed me various spas. I then made the decision and bought it then. The quality is good. I’m happy with the pump pressure. I like the jets. I like the look of it. The cover is good. One very minor issue, however, is with the outside corner. It wasn’t glued in very well and it slipped off. Still, I just put it back, so it’s fine. Overall, I’d recommend them.

I purchased my spa in August 2017. Since then, the dealer has had to replace the heating element, the control panel and the circulating pump. None of these replacements were caused by operator error. I also had to have an electrician come out to check the wiring before the dealer would send a repairman out. When I inquired about reimbursement, since this was not an electrical error, the manager told me they do not offer any type of compensation for my loss. I would have been happy with a free bucket of chemicals!

Our neighbor has the Clarity Spas and we had a good experience using theirs. We were able to get a good deal on it with Master Spas. We went through Leisure Works, which is a local company here in town. The rep was nice and very helpful. The installation process went well and it was fairly easy. We got the seven seats. It’s got a nice deep seating for therapy. I’ve got a bad back which was one of the main reasons we got it and I’ve noticed relief. We use it five times a week. We’re happy with everything and we have no complaints.

We shopped around and talked to a number of different vendors and we came across Master Spas at a show in Greenville. We bought from the dealer located in Waynesville. They came up with an excellent price and they’ve been great. We bought a TS 240 model and it sits on our deck right outside the house. I was concerned about too much weight on the deck but the weight fell right in line with the deck structures, so that was not an issue. The entrance to the deck kinda goes around a glass wall dining room. So, that was the biggest problem we had. We’ve also got a generator and the steps of the wiring is a little more complex than it would be if it were just a normal hookup. So, I had the firm that put the generator in do the electrical work and it worked out great.

We love the quality of the Clarity 8 that we purchased from Master Spas. We liked the room in it and my husband liked the lounge chair. I like the adjustable jets and then the automatic cleaner where it just runs by itself. We love the lights, too. We had to call the Master Spas team because we got into the sub-menu somehow, and they walked us through it. We had an easy experience overall. Master Spas has great salespeople.

We’ve had extremely good luck with Master Spas and we like them. We had a Master Spa seven-foot square that lasted for about 10 years but we started having some problems with it, so we decided to get a smaller one. We got the 6.2 Twilight Series and our experience with their reps was very good. There was no pressure. They showed us the different stuff they had then let us go out for lunch and talk about it. Then we came back and bought it. Getting our new tub set up was even easier. We got home and three hours later, the installers were here. They took the old one out, put the new one in, and we were set. We love our new hot tub and we're using it everyday. It’s got plenty of jets and is the right size.

Master Spas has been great. The product’s amazing. We got the three-person hot tub and we like the customization options and the reviews. It’s made well and the warranty speaks for itself. It has a waterfall, water features, and things that made it a little more special than the other ones we had looked at. It’s been a pleasure since we got it. I feel relaxed and my muscles feel better. However, the company that sold us the spa was terrible. The retailer of the spa went out of business in the middle of all this. Master Spas stepped in and took care of our delivery and took care of a lot of things that were sort of the ball was dropped by the company that we bought it from. I’m just so glad we bought from them ‘cause another spa company might not have felt the need to get involved. It was a good experience.

We went to a show in Corpus Christi, Texas and came across Master Spas. We had a particular space and Master Spas had one that would fit without tearing our wall down. It also came with a lid and it came with the steps. Their sales guy did a good job of promoting it. There were no difficulties with installation as well. It did get through the door. They've done everything they said. I did have one problem with it but they got it corrected. The tub has also helped with my knee and hip problems.

Our Swim Spa is just a year old and we are having a lot of problems. We are noticing rust by the filter doors, at the lighting fixtures, handles. Then the air flow valve just flew off. Customer service was called and they were not surprised that this happened and a no flow valve is on its way. We had a spa before and we are regretting that we traded it in with this Swim Spa. The other Spa we had for 9 years and not one problems. Now this thing is barely a year old.

Master Spas' sales reps were easy to work with. I liked the Twilight 8.25's features and price. Also, it's made in the United States, it has good quality jets and has high energy efficiency. Very good quality.

Purchasing our Master Spas was nothing but an excellent experience however dealing with the company now is ridiculous! We have a 6 month old spa that has a rusting LED light under the light cover. After multiple pictures and conversation back and forth we have been told it is only 'cosmetic' and they don't warranty that! We can however order a new light and then be charged a service call to put it in after we remove most of the water that was just changed! They don't stand behind their product obviously so BUYER BEWARE!! Also not to mention that the pillows have faded horribly as well...wish I could post a picture of them both!!

I got a Twilight 7.2 hot tub from MasterSpas recently and the sales reps whom we worked with were great as well as the people involved with getting it delivered. Problems were resolved very quickly. Thus far, I've found that the tub we got is of great quality and the jets are very powerful. It's a good value and when I use it, I definitely feel a little younger.

We'd been looking at Master Spas for a while and we bought a three-seat spa at a show. The kid that we bought it from really knew his stuff. He knew everything about it that we asked him, and had an answer for everything. Plus the price was right for what we got. Setup was straightforward. They came, set it up and installed the cover. They were here when they said they were gonna be. The tub is low maintenance and it's easy to take care of. It stays warm and does what it's supposed to do. I use it every day and now my sciatic pain is much less. I've recommended Master Spas to a couple of people.

Tried to cancel contract in less than 24 hours. Salesman, manager and General Manager all refused. Pool was not as described. They will take your deposit. Told me refunds were illegal. Don't do business with this company.

I recently got a Midnight Series spa from Master Spas. The people at the Minneapolis-Saint Paul location were super nice. Their rep told us why Master Spas units were built for Minnesota versus the California Spas and other types which didn't have heaters in them for the winters. I didn't quite understand putting the different chemicals so I went down to their location again to buy some. Their rep told me that I should have enough chemicals to last me through the summer. I told him I didn't so he gave them to me for free and told me that he didn't want to want to see me back until next fall. He told me that I just didn't understand and that what he gave me was what I needed. I didn't need all the other chemicals in the spa.

I like Master Spas' value and reliability, and I like my new spa's energy efficiency feature. The Master Spas representatives were good, too. You should look at Master Spas before buying somewhere else.

My spa quit working a few days ago, it is 3 months old. I've called multiple times and no one will return my call. This is ridiculous. I read the bad reviews about their cx service-AFTER my purchase! I would appreciate a company that stands behind their product.

I purchased the 8-foot hot tub from Master Spas and the guys that delivered it had the wrong panels on it, so I had to call. They got back out in two weeks and redid it. Everything’s been great so far.

The Master Spas HL 8 fits my needs. It seemed to be the best. I'm enjoying it. It's a first class product and the installation was fine. The representatives were also okay.

I'm very satisfied going with Master Spas. I got the eight-foot Twilight and while I don’t really get in the spa too much, I enjoy it when I do. Overall, the lighting and the waterfalls are nice, and the stereo is nice to have too. I had to have parts replaced. There was a recall on the fitting of the diverter valve, but it was so easy to do. Also, I'm a little disappointed on the Wi-Fi module that has been acting up, and they've ordered a new one. So, I'm hoping I have better luck with the new one. My experience with the company has been all positive so far. The customer service and the quality compared to the cost of the spa are very good.

This may be a good product if you manage construction projects for a living or are handy and physically able to do a lot of work yourself. I’m a disabled vet so needed something like this to help rehab, exercise and reduce stress. I also work full time, so managing multiple contractors to get this done was also problematic. Here’s my story...

I had a great experience with Brent and this hot tub; no pressure to buy it. My problem was the delivery. Rodney said gate width area was 38" brick to brick which is not correct as it is 40". I removed gate & hinges and put blankets on the walls. I watched as my spa was slid off the back of the trailer and then dropped onto the pavement. The two guys weren't strong enough to push 1485lbs up the front of my house to the back yard. Construction workers across the street helped get the spa to side opening and left. Rod and Mike pushed the spa on a dolly with low tires and then let the spa backside drop against my brand new house sliding it leaving a scratch mark down the side of my house and stucco window frames.

I liked the price of the HL 7 from Master Spas. I got one and the customer service they provided at the showroom was outstanding. I liked how they worked with us. We told them what we could spend and they found the best deal. They didn't try to upsell using a used car salesman tactic. Instead, their guy found exactly what we wanted and I was impressed by that. However, I have a problem with the minimum water line. It says it's a 4-person hot tub but then if we fit four people in it, that displaces all the water and we have to refill it. Still, the quality of the hot tub has been great thus far.

Master Spas' CLS Balance 7 has all the features we want. We like its price too. We got one and it has been great so far. The size is enough for our family. I wanted one chair that would work on my neck and shoulders with the higher jets and it has that feature. We've had to call them with a couple of questions though as the lights weren't working properly. Still, service came pretty quickly and they fixed our issues.

I looked at a few companies and I liked the Master Spas Clarity 7 design. It looked like the design was really well and the filter was out of the way so it didn't protrude in the use of the spa. It would be nice if Master Spas had an all-in package going forward, saying like, “Here’s your spa, here’s the cover for it. Here’s all the other stuff you need for it too.” Instead of like, “Here’s the price.” And then, all of a sudden, you start adding on to it. But I like the spa. I got a good value for it.

We enjoyed Master Spas' design and the quality of the product. We purchased a small, three-person spa at a local retailer. The manufacture of the unit is very good, fit and finish. The control panel is nice. Also the, cost is reasonable. The unit is on the low-end of the value scale but well-worth it. Master Spas is doing a great job. They should keep up what they are doing.

We liked the Clarity Spa's appearance, size and the number of jets. We were impressed that it had either two or three motors. We looked around at a sale event and then we talked to the Master Spas sales person, made our decision and he did the paperwork. The lady who scheduled the delivery was really helpful because we had the person come out to check the specs, and then we had a lot of work to do and it took us a year on our part to do it. The tub is of good quality. We use the hot tub four days a week.

At the time we bought it I thought that Master Spas was the most economical solution to what we were trying to achieve. But then I’m a maintenance sort of guy, and I’m disappointed with the design of the hot tub from a maintenance point of view. Where we live, it gets very cold in the winter and we have to drain our hot tub. So twice a year, I have to take the cover off, put it back on and I have to get access to the pump drain and the tub drain to drain the tub.

I happened to see Master Spas at a show and I liked the product and the price. They were better than what I've seen from others. I bought the Ochos hot tub from them. I like its size and electrical requirements. It also has the standard jets and lighting. I installed the tub myself and it was very easy to work with. Their team answered all my questions and took care of all my concerns. The tub is a great value for the price and I enjoy it a lot.

I purchased a CLS Precision 7 Master Spas hot tub and I really like the layout. The reps were also really nice and honest. They've got about five other hot tubs and they talked about all the features. They explained everything well and told me where I could go in Alberta to get one. They hooked me up with a dealer. We've been happy with the tub so far. I use it every day. It's relaxing and I really enjoy it. I would recommend it to any of my friends, and I would definitely buy another one.

I have the Clarity 7 from Master Spas. Their reps have been really helpful. I had maintenance issues at the start and I got some good coaching from them. Everything seems to be going well now. Thus far, I've been liking the two pumps, the lights and the large footwell. I recommend this tub. It makes it more relaxing at home.

The dealer sold me a spa and switched it with a demo model that was damaged. Master Spas has no control over this. Dealer would not repair or replace. Master Spas has no control over this. Back order on cover and steps for three months. Master Spas has no control over this. The plastic surround cover for the entire spa has fallen out of the metal retainers. I now have wood screws in every panel to keep the snow out. Master Spas has no control over this. Dealer has no more response to my inquiries after the check cleared except to allow me to drive for 3 hours one way to get my steps before they were given or sold to someone else. Master Spas has no control over this. My electric bill is up 25% every month since the spa was installed.

I have the Twilight Series from Master Spas. Compared to my previous tub, this one is much better. I like the oscillating jets it has as well as the size of the tub. I've got a bad back so from a physical therapy standpoint, this tub has helped me quite a bit. I use it several times a week.

I was looking through different companies online and saw a lot of good ratings on Master Spas Twilight Series. I ended up seeing it, from price to quality and parts that come on it, and just chose that one. I used another tub before and I'm happier with the Master Spa product. Their team was fantastic, good guys and were there on the ball. The quality of the hot tub has been good so far. I had a little warranty issue but it was taken care of right away. They had the part in stock, I put it in myself, and it was very easy. It's only been a few months but I'm enjoying the tub so I'm very happy.

We're very pleased with Master Spas. We got a Twilight and it's a very nice hot tub. We went to the showroom and looked at the tubs, and it was the one we liked. We were also looking for a very small spa. We had a very small place to put it. And the Twilight is kind of a triangle-shaped spa and it suited our needs. It's got the LED lights, the waterfall and the big foot blaster. We've also like the bio filter. It's got the zinc in the filter and it's very easy to maintain. Our Twilight got a really beautiful shell. And it's a really nice-looking spa in addition to the features and the jets. We had a challenging experience getting it up on a deck. It took two hours. But the installers walked us through all of the functions, the keypad and how to operate. It's simple and intuitive, though.

my husband and I purchased a hot tub from a show. We were told by someone claiming to be the owner of Master Spas how amazing the company was. How customer service was top notch. How they had a local warehouse in Beaverton OR etc. We did some research and didn’t find anything to be untrue. Now a year later spa is in place and a nightmare.

I purchased a Clarity 7 hot tub from Master Spas. It was a clearance model but I purchased it for its value and features. It was a perfect size based on where we were trying to put the hot tub. Their customer service was better. They didn't try to sell me something that they were wanting to get rid of. They listened to what I was after and showed me what I was wanting. And the quality of their hot tub was a lot better. So far, everything went well. I use it four or five times a week and I like the lounge seat.

I’m in construction, I work hard, so I got the Master Spas Balance 7 tub for therapeutic purposes. Purchase went well. The salesman was very knowledgeable. I told him what I wanted, and he was able to show me what was available. Price-wise, the tub is worth it. I really like the look of it and the one seat for my back and my shoulders and the lounge is comfortable too. There is one issue I had with it, though. It says that this model is a six-man tub, but when you put four people in it, it’s overflowing and the water is over the controls. Despite that, I’d still recommend them.

We bought a Twilight from Master Spas, and we went with that model mainly because we knew it was in-stock in the warehouse. We went to a location that has been recommended to us and they happen to carry Master Spas. We had to wait for the hot tub but that was fine. We expected that, and it has the colors and interior and the exterior that we wanted. The Twilight has colored lights, a little waterfall, and lots of jets. We are happy with it other than the outside where it’s housed, there’s a couple panels and we're still waiting for them to come over and look at them. The panels seemed to be cut short, so in the cold they're shrinking and they popped out. Our hot tub's cost was way too much, but you pay what you get. And it’s been awesome for my arthritis. Also, my husband has bad knees, and it’s helped his knees and his shoulders. That’s what we were looking for.

The experience with Master Spas was great. We liked the two loungers on it and then the shoulder massage seat. But what we really loved was the really quiet recirculation pump. Also the spa has a sound system which we really probably wouldn’t have bought, except that that’s what they have in stock. We don’t use it a whole lot, but it’s still kinda nice have it there. The spa also is a couple of inches deeper than pretty much everybody else, and we’re fairly tall. We really enjoy it. It pretty much still gets used at least once every night. I would definitely recommend it.

This is my first hot tub and that's why I was doing a lot of shopping and research. I had a list of what I wanted and didn’t want, and Master Spas was able to line it all up. When I went into the showroom, I said I want a lot of space, like for a family of four. So right away, they showed me one that was nice and spacious. The person in the showroom knew his product and they had the right product for me. Some of those that I looked at were either just online or if I went into the showroom, they had a couple of models there but not the ones I wanted. I needed to see the one I was buying. The model I got was actually not on the floor. It was out in the back but they were able to show it to me.

My Master Spas tub has everything I need and so far its quality has been fine. Their reps have been very good too.

We purchased ours at the Spa and Swim Spa Show in San Diego. They told us they would deliver the next day but not to fret, they would return to place the spa on its deck for no charge once we had built one. This was not the case. They refused to honor their word. Also, upon delivery, 2 corners were unattached and a vent was missing.

We have an eight-man Master Spas with the waterfall and a spout. We went to the show and we decided that we were gonna buy one because we found one we liked in our price range. The sales rep was knowledge, very personable and very relatable. And we love the tub. We're in it all the time. It was a great investment. We're very happy with it.

Go look into Master Spas. It is a good product. I purchased a hot tub and I love it. It's hot and it massages my whole back. It's very relaxing. I've used hot tubs a lot and I think this is very good quality. I would like the speakers for the stereo to be a little louder though. You can't hear it so much with all the noise of the hot tub. But the representatives I dealt with did great and the delivery experience was perfect. The people brought it right in, set it right up and did everything right. The two of them were excellent.

We got a spa from Master Spas to replace an Elite Spa that we had that we purchased in 2006. I like this new one better. I like the pump system and the filtration system. I like that we don't have a lounger because it was kind of a useless thing for us. I like the lights, and it's very quiet. But there could be more programs for the lights. I purchased the spa at Bluewater Pools in Windsor. The salesperson was very helpful, and I had a good experience with them. The installation was a snap. They took the old one out and put the new one in. I hooked up the electrical, filled it up, and we are up and running in about three hours. I also bought a second filter. So, monthly, we swap them out and then put the filter and clean it with a TSP solution. So, that way, the spa is not down for any length of time.

There was an exposition in our area and Master Spas had good salesmen there. Compared to other companies, the Master Spas tub are $1,000 or $2,000 lower. Their team was good as well and they delivered when they said they would. Everything was as it was presented to us. However, I had no idea that I couldn't get the parts in Canada. Had I known that, I may have chosen a different person. I'm rather disappointed because the products are expensive enough but then UPS fines me with a giant brokerage fee. The products I ordered was $200 US and I'm paying in Canadian dollars then adding $75 worth of brokerage fees plus GST. What should have been a $200 order became $400 very quickly. It was a complete surprise that I'm paying about 40% more for the products that I ordered than I had anticipated paying.

I was very taken with this spa when I first saw it and when I talked to the guy who was trying to sell it to us, I liked what he had to say. I also liked the pricing of it. Everything worked out. We were hoping that it would also all work out fine in the future and so it did. I'm very happy with it. First of all, the jets are amazing. We were used to a very old spa where it was basically like sitting in warm soup. Now, we’re sitting in a spa that, if you’re not holding on, will blow you out of it. The jets are incredible. That’s really cool. The second thing is that I like the layout of the spa. We picked the layout but it’s a great spa for us because the layout is perfect for us. Thirdly, I’m amazed with how it keeps itself clean with me actually doing very little to it. I put a little bit of chlorine cups in a floater that floats around the hot tub and I basically do nothing else. It takes care of itself. It’s amazing. It's the best hot tub we’ve ever owned.

I’m a proud owner of an expensive piece of junk that no longer runs! We own a MasterSpa that was purchased less than a year ago (April 2018) in Central Texas. We live in Austin, TX. First time we had issues with the spa it took THREE MONTHS for the repair to happen after repeated calls to local dealer AND the headquarters in Fort Wayne, IN. It was brand new and LED lights were not working. It’s now January 2019. The spa started shooting water everywhere from the foot blaster control knob and after a few minutes the spa stopped working. It no longer operates, it does not turn on. Every time I call to schedule a repair I’m told that someone will call me back but no one ever does. DO NOT BUY a MasterSpa because if ANYTHING goes wrong with it there is NO CUSTOMER SERVICE!

I bought the Balance 7 from Master Spas. It's the Clarity Spa and it has 38 jets. I chose it for the size, considering the space that I have on my backyard. It also fits six people and I have a family with four so it fits more than enough. It’s one more thing for us to keep the kids outside the house. They want to play video games so we would go to the hot tub and have some fun. It’s a good time for the family. But it was not cheap. It was more than $10,000. The people we dealt with there were very good though. Then the thing we really like the most with the hot tub is the filter. It can clean the water. The EcoPur Charge Water Purification System is a good one.

Purchasing from Master Spas was convenient. They had a sale going on at the fair grounds so it made it super-easy to go down there instead of all the way out a little farther to where their actual showroom is. The Master Spas team was very patient ‘cause my husband and I were discussing whether or not we really wanted to spend money since it was very expensive compared to what we had before. We wanted to make sure what we were purchasing was what we really wanted and we were also debating between a number of different units. They were very informative as well. They were really helpful on explaining the differences between the three that we were looking at, and that really helped us determine where we were gonna spend our money.

Master Spas' tub was perfect for what we needed. It was the size we're looking for. We purchased one and it's been good so far. It has some jets and a little water feature. However, we were having issues getting the pH of the water balanced so we dealt with somebody who was in our area. Anytime we've ever dealt with anybody regarding the tub, it has been a pleasant experience.

The price was right with Master Spas and I saw a blurb on Hot Tub University that kind of gave them a good rating. I ended up purchasing their 7.5 Healthy Living hot tub and it was a good deal. It has 48 massaging jets and bucket seats, and so far, I’ve detected a little electrical flare going on. It’s brief and once that odor kind of gets out there, it hangs around for a little bit. I’ve experienced that twice but I’m not sure if that’s an issue with the hot tub. Other than that, their reps would do anything during the sale. But when it came to their aftersales, their team needs to get schooled.

We have been looking for hot tubs. We looked at a couple different manufacturers and then went to one of Master Spas' expos in Humble, and it fit where we needed to go. We bought one of the big 8-foot spas. It’s a little larger than what I want, but I got a great deal on it so it fits all my needs. Our Master Spa defeats all our previous providers. I went to a dealer and got some chemicals as well. Overall, things have been great from the guy delivering it, setting it up, the information, to any time I got a question to be answered. The delivery time was a lot longer than what I anticipated. From when it had to be manufactured and when it was gonna be delivered, there was a lot of time. There was a lot of rain.

I like our Twilight hot tub from Master Spas. It has waterfalls and it's cool. Its quality is excellent. I love it. So far, it’s helped with my bad shoulder and arthritis. Everybody I spoke with, even afterwards, was fantastic. One of the filters wouldn’t come on, and they had someone out the same day that I called them to fix it. They’ve been great. I’d definitely recommend Master Spas.

I would definitely recommend Master Spas. We’re really happy with our Clarity Spa. We were planning on buying a spa and we found that the price was very good, and Master Spas worked with us. In our previous house, we had a Jacuzzi brand. There is a difference in quality but we weren’t looking for something high end this time, so our Clarity Spa is perfect for what we were looking for. The quality is fine enough. We use it once a week, and it’s very popular when the kids come home.

A couple years back, the mall near my house, Ocean County Mall, used to have a hot tub tent sale outside. I looked one year to try and get a rough idea of the pricing and the guy that was there gave me his card. A couple years went by and when there was another sale, I decided to go again. This one happened to be Master Spas and their products looked really nice. Their rep gave me the card and I held onto it. Master Spas looked decent, too, so when I was in the market for it, I looked into them.

We went to a show and when the Master Spas reps figured out that we were really serious about getting their product, the manager came out and talked to us about it. He showed us some of the features, such as the insulation, that were better about this spa than some other spas that are built. Their team was really good and we were convinced that the Twilight was the best one for us. We liked the way it was built, so that's what we got.

Our Master Spas hot tub helps with the aches and pains from work. We really enjoy the multiple positions, the lights, and the size of it. We liked Master Spas' number of the jets and the build location. We went to a show up in Madison where they were displaying them, so we could see them in operation. A young man that dealt with us was a straight shooter, and he knew all the answers. Our Master Spas hot tub's quality is worth it as it should be. You pay what you get. They’re not cheap spas, but they’re good for what you pay for. If you could afford it, I’d recommend it.

I was pleased with what Master Spas had to offer. I purchased the Twilight Series model from them and we've been happy with it thus far. We're really pleased and it was exactly the way it was told to us in terms of quality.

I needed a tub that's a little bit smaller and for a single person. I saw Master Spas Healthy Living at a hot tub show in Wallingford and it looked beautiful. It was the only tub there at the show and at that time, I liked it and decided to commit to it. I liked the design of the shell as well as the way they explained to me some technology in it. It seemed like it was right for me. It has 2 seats, a lounge, and jets in all the lounge and seats. I had a no-name brand tub that a guy made in his warehouse and while I like that as well, I like my new Master tub a lot more. The quality of the Master tub is excellent too. I’m using it for enjoyment where I have a drink at night and gaze at the stars. I love it. Also, I made a couple of phone calls with the Master Spas staff and everybody was great and answered my questions. So, I am happy with everything.

Master Spas is one of the best in the industry. Their product, the power for the engines and the motors are pretty impressive compared to the other companies. It has magnetic therapy, seats six to eight people, has Wi-Fi included, Bluetooth radio and lights on the outside. This is now my second Master Spas tub and the installation process was seamless. I use the tub every night in the winter time. It provides me relaxation, helps me go to sleep easier and I have less sore muscles. Don't look anywhere else. They're the best.

My wife and I like all of the features that our Master Spas has. Travis, the sales rep at the Denver Civic Center here in downtown, did a great job of explaining the kind of features and benefits of the brand. Master Spas fits everything that we wanted in a tub. My wife wanted a therapeutic jets as well. We had a size restriction on our lower deck and it fits. We wanted one that was 34 inches high instead of 36 or 38, which a lot of them are.

I was mostly happy with our Legacy Whirlpool Jacuzzi (though our delivery experience was somewhat painful) until it suddenly stopped working in December -- 6 weeks after the warranty expired. Now I find myself shelling out 100s of dollars to get it repaired and probably a new heater. I'm not feeling too good about that. Seems like it was cheaply manufactured. If I were to buy a spa again, I'd spend a little more for something of higher quality and energy efficiency.

We went to a Spa Show and Master Spas' Twilight series was the tub that seemed to fit what we wanted size-wise. I also liked that it has two different lounges in it. Their retailer came out and installed it and they sent very nice guys. Since getting the hot tub, I've been using it about five or six times a week and it has made me feel better. However, I get a lot of foam and I can't seem to get rid of that. Still, the actual making of the tub has held up very long. The finish is very well done and the pump has a tremendous amount of power. It feels really good having such strong pumps there.

Our Twilight Series 7.2 that we got from Master Spas had the features that we wanted and liked and it’s the right size as well. Once I learned all the jets, it’s great. I like the shoulder massager, the back massager, the jets, and the fact that you can adjust the intensity of them. My wife is smaller and she seems to float more when the jets are on high. She would like hand rails on the bottom to hold herself down, but she’s got a weighted pillow that she puts on her now and it helps her. The pricing’s a little on the high side but it’s worth it. The quality is great. I would highly recommend Master Spas and the dealer we got it from. Eversole Pool and Spas in Lima is a locally midwestern manufacturer, and they were absolutely the best.

I have not had my spa for even a year. Within six months the heater needed to be replaced and I had to pay $100 for labor. Now it’s six months later and the heater has gone out again. I’m getting really frustrated. They should not be costing me this much money when it’s not even a year old. It also concerns me about what is causing the heater to go out because Have a evidently there is an underlying issue. I’m getting Concerned because I have major health issues and cannot afford to keep putting money in this besides regular maintenance.

I wasn't out to buy a tub but when I was talking to the salesman at the barbecue and spa thing that they had here, he explained about the Twilight Series of Master Spas. I ended up buying the 8.2 and so far it's been a really good hot tub. I like that it had the EcoPur where it got the triple filters. The other thing I liked about it is the purifier that was on it. Compared to some of the other hot tubs that I was looking at, I'm gonna have that setup. It kills some of the bacteria that was in the water. I also like the massage jets that are on it. I'm very satisfied with the spa. I get in about three to four times a week.

The one we got from Master Spas is a great spa. It’s like a 7x7, 350 gallons-ish and it can fit five people. The place we went to go look at the spas had a couple different versions and this one looked like it was really laid out well. It’s comfortable because the jets are thought-out so the jets actually hit you where you sit. My wife and I sat down in it and I thought it actually made sense. We had a spa before this but we never used it because A, it was a pain to maintain and B, when you sit in it, okay, you have hot water and there’s water moving around but the jets weren’t really good. These jets on the Master Spas one hit you really nicely and they’re adjustable enough that you can actually feel like you get some relief from them. Aside from the three different jets on it, it has color-changing LEDs too.

A hot tub show was going on at the Fairground and it happened that our old hot tub died on that particular day. We bought that tub used and it was over 21 years. We went to the hot tub show and my wife saw the Master Spas TS 87.3 and wanted the two recliners. We negotiated a great deal but we had to wait almost two months for delivery, which was the longest two months of our lives. Now that we’ve got the tub, it's perfect. The Master tub is better than our previous tub. It holds temperature better and does great the whole nine yards. We’re very happy with it.

My husband looked up Master Spas and thought they were reputable. The store was right next door to where he was having therapy so it was very convenient. We wanted a small tub and the one we chose fit the bill. My husband was very impressed with the sales people, the quality of the product and the lighting that was in it. It's been working out real well. It's perfect.

Master Spas had a great reputation around our area for a long time. We know a lot of people that have had them. I was at work when they brought in the Olympic swimmer, Michael Phelps, for an event, since he's one of their spokespeople. We were in Fort Wayne where Master Spas tub are manufactured. We wanted to get one for a while, and when we determined that we were in the market for one, we wanted to make sure we got one locally. We got a seven and a half footer and it's been perfect for us. It has the jets and some of the extra water feature, and then the LED lights as well.

This purchase has been a nightmare to say the least, bought this swim spa at show in Denver in late November, as of today still do not have a fully functioning product that I spent way too much money on. It has been a constant runaround and have not had one person show up at my home to fix the issue. Looking to seek what legal avenues I need to pursue at this time since everyone just wants to refer me to someone else. Looking for the CEO or President to contact me at this time.

In the first year of use one of the main diverter valves started leaking. We called for service and they said gaskets are not covered under warranty so we should replace it ourselves. They sent literature on how to replace it. When I took off the cover I found that the plastic threads on both the top cap and the bottom part connected to the hot tub were broken which is why it was leaking.

Purchase and setup went great. But after 7 months some electrical issues popped up and needed a new electric board. It took 2 months to get someone out. The inexperienced technician didn’t fix the problem and had to come back out 3 weeks later to fix only part of the problem. Now it’s 4 months and the lights are still not working. We have called multiple times a week and spoken with Rachel and Ivan at the service department number who always say they will call back and NEVER DO. We will end up calling a local spa company and coming out of pocket to fix our light issue. We recommend going with local company if you're in the market for a hot tub.

We bought a Twilight tub from Master Spas and so far, I’m satisfied with the quality. The tub is kind of a pie-shaped one and three people fit in it. I like the layout of the jets and the amount of jets that it has. And I also liked the cost. We got it through a sale on one spa convention center here locally. It has the circulating pump on it and it has LED lights on the three corners. I contacted them for the larger jets in the bottom for the foot massage part of it. When it went through manufacturing, they put the wrong jet in it, so Master Spas sent me the proper jet that was supposed to go in there so that I can turn it on and off and regulate the pressure on it. Before, it was just blasting full blast, and we’d have no control.

We have a Healthy Living tub from Master Spas. We went to an expo that I thought was actually going to be a group of vendors with different brands of spas that we could go shop all in one spot. I found out that it was just one vendor and one manufacturer. But I was impressed with what we saw as far as the product and the demos that they had there at the expo. And we bought one of the models that was on display there. In the past, I’ve had Sundance Spas, and I was very impressed with the quality and the manufacturer of that, and Master Spas is probably the closest product I’ve seen to what I consider those to be constructed out of.

We previously had a Master Spas tub. We got another one and it has a lounge, and it holds five other people. The lights change and it has two pumps. I get a relaxing feeling when I use it, and I try to use it every day. The quality is good as well. I got a good deal, and I’d tell my friends to buy one, stay on point, and get my experience for themselves.

We went to a big show that Master Spas had and we liked their Twilight hot tub. They also gave us a good price so we decided to purchase one. It's a typical hot tub and it has the jets and lights. We love it and so far, everything has been great. It is good quality and taking care of it is easy. But we didn’t realize that the ultrasonic cleaner was available and we didn’t quite understand that that was an option. I know my husband would’ve liked to have that had we realized that that was an option, but they can’t put it on after the fact. Other than that, everything else is fine. The hot tub is very enjoyable and very relaxing. My husband has some arthritis in his back and it feels really good for him. We have recommended it to friends, too.

We got a Master Spa hot tub with a lounge with 5 seats and all of them has jets. I got the tub because I have a bad back. I’ve been getting pains in the legs from my back injury. But when I get in there and have the jets hit me, it numbs it out. Compared to my old hot tub, my Master Spas is a little bit better-made. I’d highly recommend it.