Master Spas Reviews

I had a Hot Springs that was 25 years old and I started having problems with it. I decided it was time to upgrade so I bought the infinity hot tub from Master Spas. I got it from the dealer that I bought the Hot Springs from 25 years ago. I didn't really know anything about Master Spas until I went in the store and I went in the store because of them taking care of me in the past. I was satisfied with my experience. My hot tub has the continuous circulating pump, the lighting, and 50 jets. I love everything about it.

Master Spas was having their blowout sale. We went out there and looked at the hot tubs and I saw one that I fell in love with. So, I got it. It was at a reasonable price and I love its overall quality. It has Wi-Fi and flashing lights, and it fits eight people. I've had a lot of fun with it and I try to use it every day when I can. I work out a lot, so when I leave the gym, I go home and get in my hot tub. The team at Master Spas was lovely. They answered all my questions and talked a little bit about what the tub does. They were respectful and told me everything I needed to know. I would tell people that Master Spas has wonderful products and it is a wonderful company.

I liked the features and price of Master Spas' Twilight Series 7.2. I shopped and looked at Caldera and some other ones. But it was the best value with the most options on it for the price. Also, the sales people there at the expo where I bought it were great. I love my hot tub and I wouldn't change a thing about it. I'd tell others to buy it as well. However, whenever I went to research Master Spas, there was not much information about them. It made me a little skeptical with the buying decision because I could research Caldera, Hot Springs and all these other ones and there were a lot of information about them. Master Spas should make more information available because people should know they have a great product.

We went to a show and purchased a Master Spas hot tub, and the tub was brought here. The hot tub appears to be fine and it has all of the features including LED lighting. I bought it due to its construction and amount of insulation. I would recommend Master Spas.

I've had Master Spas before and the last spa that I had was awesome. It was trouble-free for about forever and had fewer parts that I replaced. I like the quality of the construction of the Master Spas products. I purchased a Michael Phelps spa. And I got a nice, deluxe model that has the whole nine yards. Therapy wise, I picked it because of the power of the jets and as far as looking for function more than fashion but it had plenty of accessories and options, too. Also, I was looking for something with reclining position.

My husband and I have both grown up with spas hot tubs. We have an eight-person spa from Master Spas. We were at a trade show two hours from home, by Lambeau Field in Green Bay, looking for something that would be a little bit bigger, and they had a sale on an older model wherein the pricing and the comfort of it were good. We have also heard of Master Spas and so that was how we just went with them.

We were building a backyard and we wanted to buy a hot tub to spruce it up and give us something different to do. We got a five-seater one from Master Spas and it has two little fountains, a waterfall, and an LED light. We liked the store we bought it from and that we could have one of the silent motors put in the tub, so it doesn't make any noise. The quality is super nice compared to most of the tubs I saw in there, especially cosmetically. It looks really pretty sitting there. We never owned one before so we didn't have a lot to go on and we were reliant on the people at the store to help us out. They were super and they did free water testing for us. My wife's a stickler and she must've called them every day for two weeks to make sure she was doing everything right, and they answered her every question.

We wanted a hot tub and we saw Master Spas in a show that we went to in Denver. Their price was right and we liked everything about the tub. We got a Twilight Series hot tub and it has the lights, waterfall, and a lounge seat. Its quality is wonderful. I highly recommend Master Spas.

Our 12 year-old spa burned up so we needed a replacement. Master Spas had an event going on where they were showing their products in a special place and the one we liked had a pretty good price so we thought we'd give it a try. Their reps were professional and showed us the good and the bad of each of the varieties and sizes that they had.

I bought a hot tub from Master Spas, which is 84 inches and can seat seven people. I like the quality of their product and the interaction with their team was very good. They delivered the hot tub and we set it up. It has been a good purchase and the hot tub works like it’s supposed to. I'd recommend Master Spas to others.

We had a hot tub in the past, and we sold our home and moved around a little, but we appreciated the health benefits of the spa. So, we bought a hot tub again. Our Master Spas hot tub has lots of jets and several powerful motors. And it's not the top-end spa but it's not the bottom either. We use it mainly for more therapy and it's relaxing. And in the sidebar, I like when my wife and I are in it. It gives us time to relax together, have some good conversation and kind of unplug from the rest of our lives.

We had a sale going on at our local civic center and we were interested in looking at Master Spas to see what they had. We bought a hot tub and everything was delivered and set up. It has been a wonderful product. We use it five times a week and it has given us a better life. It is relaxing, and is good on the muscles and joints. The product could be cheaper, but it is worth it to get one.

We were shopping for a hot tub and Master Spas made us a good deal. So, we got a hot tub and a spa. Their reps were very good. They went through all the features and how the actual process was going to work. They were right on time with the delivery so it worked out really well. The tub is infrared and it has a lighting package and a stereo. It's nice and all wood. It's easy to take down and transport as well. We like the price and quality. This is our second Master Spa. We had a Twilight at our last home in Michigan and had it for about 10 years. It was still running like the day we bought it. I've got arthritis pretty bad and the tub helps. It relieves the pain and lessens the stress. It's a great product and we really enjoy it. Plus, it is easy to maintain.

We purchased a small, triangular shaped, two to three-person unit from Master Spas. I have owned hot tubs before and I didn't like sharing with anybody else so I wanted it small. Our hot tub fits on my patio and it has all the features including the lighting. We had a little trouble getting the electrical working at first. The guy who worked for the spa wanted to say it was the electrician's fault. And the electrician said it wasn't his fault. So we went through that a couple of times but eventually, we got it fixed. The Master Spas team was helpful in getting it done. And it works fine and we are enjoying it.

Master Spas had a big sale and we went in there intending to look at their products with the possibility of buying. Their team was very knowledgeable and we ended up buying a hot tub. We liked the seating in it and the configuration that was done in it. Plus, my wife has rheumatoid arthritis and she was the main reason I bought this tub. Ever since we've had it, it has helped her arthritis quite a bit. The product’s quality is good and I'd recommend Master Spas.

I purchased an eight-man hot tub from Master Spas with 50 plus jets and two waterfalls and I'm in love with it. The person who we spoke to specifically sells them and he went to the same university my son did, so we trusted him. We got it in July, and the only time we've missed it is when we went on vacation or if we were sick. We spent money on it and put a big structure over it, the whole 9 yard, and it's cool right now. The quality is great. My husband cleans out the filters in the basement so that we could still use it in winter. However, we've noticed that it's making a noise after a few minutes and I'm hoping that's because of the cold weather. We're a bit nervous that there might be something wrong with one of the jets or motors.

We bought a Clarity hot tub from Master Spas, and it was half its price at the time we got it. It was still overpriced, but it was my husband's deal so it was fine. Our tub has interchangeable jets, changing lights and heaters. And we had a few issues but Master Spas took care of them properly and promptly. I haven't used the tub that much but the times I've used it, it has been nice and I've felt very relaxed after work. I'll tell my friends to go to Master Spas.

There was a show at a convention center and they had a couple of different brands but Master Spas was the one that got stuck in my mind. Their team was very knowledgeable about their products and they knew that the product would speak for itself. Also, they weren't very high pressure and they shared as much information as they could without me probing. When I did probe with some additional questions, they had the answers. If they didn't have it then they went back and looked stuff up. I did some comparisons after I visited the show and decided to go with them. I had been looking at a smaller version and I had given them the dimensions of where I would place the spa in my patio. They were able to upsell me to a little bit larger spa which I'm happy I ended up going with. They were familiar with the space that the spa could fit into and it worked out perfectly.

I live in Saint Croix, U.S. Virgin Islands and we were visiting our kids in Texas. I was bored and tired of staying around their house so I went to the spa show. Master Spas was the only one there and I ended up buying the TS 8.2. It's big, can accommodate eight people, and it's the number one rated spa at Consumer Reports. I'm 68 years old so my back hurts a lot and the spa helps. However, I did not do enough research about it. The spa's price started at $17,000 then it came down to $9,000. So I thought the spa's price was good. But I have friends that also bought a Hot Spring spa and they said that they bought it for a lot less than what I paid.

I purchased a tub exactly 4 weeks ago on a Saturday. I was told it would be delivered in a few days. On Wednesday I was told it would be delivered Friday afternoon, so I made plans to be available. Eventually I was told it would be delivered Friday night. At 9 pm Friday night I was told it would be Saturday at 7 pm, so I changed my weekend plans. On Saturday evening I was told it would be around 5-7pm Sunday, so I made sure I'd be available Sunday night. I was called Sunday evening and told it would be Monday morning. It finally arrived Monday morning without a cover... Which is ironic considering in the tub in large red letters it says to keep the tub covered or it will VOID THE WARRANTY. I was told by the delivery guys that the cover would arrive in the next couple days.

Master Spas had a big show in a convention center. I went looking and ended up buying one of those corner two to three-person spas and it has the lounge seat on one side then the shoulder massagers on the other side. I didn’t check any prices, but supposedly they had a big promotion going. I chose the smaller one, it’s just me and I didn’t need a big six-person one, and I wanted it to sit in a corner of my deck. It has the two-pump system which is supposedly more powerful. I’ve had it for six months now and I like it. I get in it about four times a week at night and I’m enjoying it.

I really like our TS 240 from Master Spas. I got it after I went on some websites and talked to a guy who had highly recommended Master Spas. I bought my spa from a distributor of Master Spas, and the guy was really great. I went to a trade show, and the salesmen I was dealing with were horrible and I was afraid to give them my credit card, but luckily, I did some paperwork and they sent it to the distributor. The guy called me and told me that they would give me the same price if I could go there. I went up there and he was the best.

We bought our Master Spas hot tub at a fundraising auction. Before we went to the auction, they showed us around the sales floor and showed us what model would be at the auction. We've always had excellent customer service anytime we've been down there to be with them. I love the hot tub and it's fabulous for pain relief. As long as you pay attention and add chemicals to it on a regular basis, the maintenance is not a problem. We have two spas from Master Spas now and anytime we have had an issue, their repair techs have been great to work with. Moreover, I love the sales that they offer down at the store a couple of times a year. We always go down and get stuff. I'm 100% confident in Master Spas's quality and trustworthiness. I would never ever go with another company.

Master Spas was highly recommended as one of the better hot tub manufacturers and that was what I wanted. I told the rep I wanted the tub to last a long time and he gave me several choices. But he basically told me that if I was looking for something good and I can afford it, I should get Master Spas. I've had the hot tub since late September and I use it about three times a week. I didn’t expect the maintenance to be as time-consuming but after you do it, it falls in a routine and it's doable. I got the hot tub for therapy and relaxation and it’s well worth the price. It has very good quality and the cost is balanced out by that. If you can afford Master Spas, you should get one.

Master Spas was on sale at the time I went into their store and the price was good. I love the CLS Balance 7 spa. It is great. I liked the silver color that I got. The spa has the waterfall feature. It has the lounger and the LED lights around it. It also has two different jet motors. The quality is great so far as we only had it for a month. The installers got here when they were supposed to and dropped off the spa. There were three of them. One of them went over the features and the filter on what I was supposed to do. He told me how to run the pad itself on the spa.

At one show I saw that Master Spa's tub jets are a little bigger than some of the other manufacturers. I liked their The Twilight Series and I purchased it. I love its excellent quality. I talked to their team plenty of times over the phone about my filter and they were great telling me about it. I had to clean it because I had an error code on the system showing low water flow.

I’ve been looking at several of Master Spas items, and the Twilight Series 7.2 is top of the line. It’s worth every dime I spend on it. My favorite feature is the neck massages and the two Master Blasters down on the bottom that massages your feet. I researched on about 60 different brands. There was a company in Minnesota that made one similar to Master Spas that had one of the highest ratings in the country. I tried contacting them five times and they never got back to me after six months.

We had a hot spring and a hot tub before at our previous house. We were never really happy with the hot spring. It was way overpriced and not great. At $10,000, it should have been spectacular but it wasn’t. So, when I purchased the Master Spas, it was a great compromise. We got a seven-foot spa with a lounge in it. We use it all the time and I really like the overall finish of it. Also, the heater and the jets are powerful.

We were doing a new construction and we had ordered the spa at a show at the Arena on Green Bay. The salesmen were fine. We let Master Spas know that we were still building and that we would be needing it a few months down the road. They told us it is not a problem. They can build it out and have it in their warehouse. When I told them we were ready to have it delivered they told us that it was in their warehouse in Chicago and it would take a few weeks before we can get it.

I bought a tub from Master Spas for my wife who has a medical condition. She needs it for her back and she's loving it. Moreover, I've been in it a couple of times and it's a lot nicer from the one I used to have. It's the best thing out there for my money. Plus their reps treated me well.

I'm so glad I bought the spa from Master Spas. The installer was a very nice young man and did a very nice job of putting it where I want it, how I want it. I'm 82 years old and I live in Central Texas where the weather changes. Moreover, I’d just gone through six weeks of hip replacement and just got back. I have the spa on my porch. It's covered and I really am enjoying it. I use it every 6:00 PM for about an hour before I prepare for bed. I'd come in and take a good hot portion of shower to get the fluorine. It's a premium quality product with excellent service. In addition, it's very easy to clean. It has been a good buy for me and I'd recommend it.

Master Spas seemed nice and a good deal for the money compared with other companies. I tried getting different brands as I could find and the Michael Phelps was the best. I enjoyed swimming in it the most. And then because I was getting a swim spa we also wanted a hot tub. We got the Twilight Series and the products work great. It's nice to have it for convenience. We are getting relaxation and the exercise right at home. We are happy we are with Master Spas. One time we had to have a repairman come out for a leak in the Twilight Series and he fixed it.

I knew the guy who was selling the Clarity 7 from Master Spas and he told me that it was the best one on sale during our state fair. The tub that we bought has two-seat tub jets and light, and it fits seven. I like that it seated that number of people and for a reasonable price. The quality of the spa and tub is nice and I like it. I go in it and relax after work, but I have not used it a lot lately since it has been 20 below here. I hear that it is not good to be sitting on those temperatures, so I had it sealed up. I had some minor issues with it and I reached out to the people that I bought it from and they helped me out. There were stickers inside where one showed the minimum water level while the others were like warning labels. As soon as the water filled up and heated up, those stickers came off and developed into balls all over the inside of my hot tub and inside the jets, so I've been continuously trying to clean my filter to get those out.

Master Spas had a show at State Fair Park, and the rep showed us everything we wanted and answered all my questions. My husband sat in a Master Spas Twilight series hot tub, and he fit in it. We like the lounging area where you can sit with your legs bent, and then there are jets all along. The tub was pricey, but you get what you pay for. We built a room for it and we use it every day, and the tub feels so relaxing on our back and muscles. However, if you have to get out the molders, you’ve got take the full front panel off. I wish they just have one panel in the front where you could just unscrew that and go from there. Other than that, the tub is good so far and I would recommend Master Spas. Every time we had problems and we called, they were always very helpful. My friends have seen the tub and I’ve told them where I got it.

There were not that many people when I went out to the store and I was kind of brushed off but the guy that helped me saw that I was looking and was serious. He was working about three of us but he stayed very professional. He was always there if we had a question versus the other person that was there. He was a good customer service guy and I appreciated that. I got the HL 7 model from Marquis Spas. I liked its size and price. My birthday was the day I bought it and it was a wonderful birthday present. I had a problem though when I first got the tub here as my unit was bad but the company replaced it in a week. They took care of that very well. I use the tub for relaxing and exercising. I am still learning about the filters and I appreciate that the manual is dummied. I would recommend Marquis Spas.

We saw an advertisement on TV for a spa sale so we drove up from our home, looked at what was there, and liked what we saw. We purchased the Twilight Series 7.25 from Master Spas because of the number of seats and the type of jets it has. The sales guy was excellent. He knew what he was talking about and was very informative. The delivery people and the quality of the product were excellent also. We had a previous hot tub for years that we finally got rid of so we're very familiar with spas and hot tubs. This one is helping my aches and pains and we're very satisfied so far.

I got a good discount on the Master Spas I bought at a garden show. I had an excellent experience with their sales rep there but the spa installation was not good. The guys that came out knew very little about electricity. They don't even have a multimeter with them. They need to have some electrical background to know what they're doing. They got things hooked up wrong and blew a fuse, though part of that was my fault. They should have the equipment they need to be able to check the lines and make sure that they got the correct voltage too.

My wife and I wanted a Master Spas and had a price range in mind. They had a private show that I went to where I bought a tub. The installers did a good job and told me what I needed to do initially to get set up for them with putting in the slab and electricity. The tub that we got is small but it has what my wife and I needed as we didn’t want anything elaborate. It was low and easy to get in to since we are both in our late 60s. It's relaxing and a good way to let some tension go. I feel better when I get out. It’s also pretty simple to maintain. It was a good buy and I'm happy with it.

It took me 27 years to convince my wife that we needed a hot tub. When I looked at the products of different hot tub manufacturers, the quality of the Master Spas hot tub looked more impressive. Also, I liked the dealer. I enjoyed working with him before on the wood burner at the office. He’s a great guy and he answered every question I had. I got a Master Spas hot tub from the Twilight series because it is big and it has everything that I wanted. I liked the three pumps and there’s one spot where it has the shoulder jets that come down the neck and shoulder. It also has two waterfalls that seemed to impress my four-year-old grandson.

The Healthy Living hot tub is a smaller model, which made sense instead of spending $10,000 on a bigger spa so that we can have people in it. We’re empty nesters and we were only interested in a husband-and-wife getaway place. We got a good deal on it too. We paid cash and they gave 15% off immediately. That was really great and they were willing to work with us. We’ve looked at getting a hot tub for five years for the eventuality that we would have an empty nest and with other spa companies, we had a lot of fast talkers and you have to make a decision within 24 hours. That was not the experience with this particular company.

Master Spas has the reputation over quality. I dealt with the business owners who are running the shop. They definitely knew their product really well and worked us and helped in any way they could. The Twilight Series by Master Spas that I bought has some nice jets, foot blaster things and circulation pump and all the stereo equipment on it. We’ve had it for a few months now. The tub has helped with joint and back pain issues. We had an issue where the heater went out on it but Master Spas got that fixed right away. The tub seemed to be on par and it’s pretty simple. Master Spas is a top-quality product and is worth what it is being told for.

We were in the market for buying a tub. We looked at the different companies and looked at the reviews from existing customers, and Master Spas had a lot of very positive remarks. If other people had used them and had good experiences, then that was a good indication that we would probably have the same experience. We went to Master Spas’ home show, and we had a particular salesperson that was helping us there. We were looking at a hot tub, talking about price, and we told him we were very interested in that particular hot tub, the Legacy Whirlpool. Another salesman came over with another husband and wife, and he started talking to them about that bathtub after us. While we were standing there, he told us not to bother getting attached to that one because he just sold it. It was incredibly rude, and that was the only negative.

Definitely check out Master Spas because we love ours. It's a three-seater spa with lounge seats and its quality is top-notch. The water stays clear and I don’t have any problems with the temperature or the lighting. We got it through The Big E at the Eastern States Exposition. I picked it because it was US-made and because of its size, since we wanted additional seating. My sister has a different brand, which we had looked at and we liked the Master Spas better. My husband has chronic Lyme disease and the spa has helped him tremendously with his aches and being able to relax and make him feel better.

We got a hot tub from Master Spas that has two lounges in it, and it's got a high shoulder seat on one corner for high massages, which is my favorite spot. The ordering went smooth, but instead of four to six weeks or eight weeks, it was 12 to 14 weeks. We ordered in August to have it for the late summer but we didn't get it until November. It was almost a Christmas present. Then, when they finally said they were going to come, they didn't. They came another day and it was late in the day. We were the last on the shift because they were running late.

We just moved and we wanted another tub. We had shopped around and ended up going to a hot tub expo and that's where we decided on Master Spas. I like their features, size and sale price. This is the third time we’ve had a hot tub. We knew what we were getting into. We love the quality of our spa. The features that we wanted are all there and it meets our needs. Also, their sales reps were very professional and nice. Everybody was good. I’ve already referred them to friends. They came out to see us because of the new house and we showed them the hot tub and they loved it.

We got a Master Spas' Twilight Series tub that my wife picked out. She likes it and I like its color and sitting on it. I’ve had two other tubs and the Twilight Series tub is definitely a lot quieter than the other brands I’ve used. The quality of the tub is really good. The cost is a little bit high, but they’re all right at the same price. Their sales rep was also awesome. We use the tub for relaxation and it’s a great product.

There were Master Spas tubs in the expo where we went to down where we live and we bought one that day. I had a good interaction with the rep and we purchased the Master Spas Healthy Living tub. We liked the tub's options and features, like the bucket seats, and didn’t want the lounge and the one that had the waterfall on it. The tub has made a good impact on our lives. I’m very satisfied with it, especially with the cost and quality, and my friends would be, too.

We recently purchased a Master Spas Twilight Series that seats four to five. We wanted to go a bit smaller and we replaced an older one that was a bit larger. On top of that, the quality of the Twilight series is superior to what we used to have. Also, Master Spas are made in the US and some of the technical aspects of it were better than what I saw in other models and manufacturers. The quality would surpass most of the other ones out there. We got a really fair price as well so it was very worthwhile. Their reps were very good. The quality of the product is also good, although we want to have something checked on it. Even though it shows the temperature of 104, it feels like it's not as hot as that. But so far, the service and the representation have been great.

We had been interested in a hot tub and we went to a hot tub expo with the local fairgrounds. We knew right around what it was going to cost and it was a little overwhelming. But we liked what we saw from Master Spas and their price was definitely accommodating especially since it included delivery. Their salesman was very good as well. They’ve been very helpful along the way and they put the tub down where I wanted it to go. It also seems to be a very low maintenance unit. There’s one filter that really needs to be replaced at any given time but short of that, it’s just maintaining the pH levels. We look forward to using the tub in the evening and even though it’s been extremely cold, it’s not bad once you get in the tub. Getting out is a whole different story but we’ve made it work and we’re enjoying it.

During a sale I bought an HL 630L from Master Spas for its price and size. I liked how its seating was and the quality is very nice. I'm very happy with it. Plus the Master Spas' reps were very friendly and knowledgeable. The service was excellent even when they installed the spa and the spa is working well. I was very pleased the whole way around.

We tested out the spa from Master Spas beforehand and I got their Twilight Series for their features and size. We’ve been using the spa for two and a half months and we are loving our spa and the quality is good so far. The spa met our needs since we got it for therapeutic reasons to relax and get in there after a day’s athletics or work. Plus their team was good.

Master Spas is a high-quality spa and is built very well. I purchased the Michael Phelps LSX800 series since I did a lot of research on the internet and it has all the features that we wanted. It has all the jet locations, as well as neck, shoulder, and foot massagers. Additionally, Master Spas has common parts that one could get from anywhere on the internet. I don't have to buy it directly from Master Spas. Also, their team was wonderful to work with. Overall, we use Master Spas when we need it, and even though its cost is a little excessive, one has to pay for it if they want something of quality.

I did some research and I liked what Master Spas offered. I bought a Twilight Series hot tub from them and the cost was very fair. It has LED lights that continuously flow with the ozone thing and the quality is excellent. Our hot tub works well and does wonders on my back.

We saw Master Spas displayed at a home show back in October and we liked what we saw. They also had a good price. We bought a Twilight Series 240, which has a smaller footprint than the one we had before and is ideal for just two people. It also has a lot more jets and pressure. Plus the quality is excellent. This is four times better than my old hot tub. The reps were very knowledgeable and informative. The only thing I had a small problem with was the delivery. They didn't explain how to access the panel that opened up, which had all the instructions inside of it. Other than that, we're very happy with it. You can’t go wrong with Master Spas.

We ran into Master Spas in the home show and the guy kept throwing on better deals so we signed up. He was a good salesman. He made like it is a worthwhile effort so we bought a triangular small one, the Twilight Series and I’m really impressed with the quality of the spa. They are doing a little bit more about the chemistry. Considering that we have been working out heavily at the YMCA and then with cold and flu we feel that there’s been a benefit getting in it. We are happy with the product.

My fiancée previously had Master Spas that he had gotten locally and they were at an expo one day and we decided to ride up and check it out. The expo was sponsored by David's Home Entertainment and Recreation and they are a Master Spas dealer. We're really comfortable with that company and we bought the hot tub from them. The tub’s large and it seats at least seven. It's got waterfalls and lights, just what we wanted. The sales reps were extremely cooperative and enthusiastic. They showed us high-end, medium, and low-end models and were really explanatory about them and confident about the merchandise they were selling. The quality for the money is well worth it. I had a hard time with the chlorine but that's because I have no chlorine in my water and we run off of on well. We use our tub regularly and we love it.

We went to one of the parking lot sales to get a hot spring and the Master Spas factory sales guy was very good and outsold everybody else. He was very knowledgeable, very honest, and a trustworthy guy. I purchased a six-person Twilight, got interested in the Eco Pur filtration, and it had a lot of American-built aspects to it. The overall fit and finish were very good and the three pumps were extremely well-engineered. The hot tub is a good value, great, and I love it. We live up in the mountains and it’s freezing cold, I run in to the tub and jump in, then I run back in the house. It’s very relaxing and nice, and I’m glad I got it instead of a boat.

When I bought our first Master Spas hot tub in 2003, they offered a promotion where after 1 year of ownership, you can submit a claim to get a $5000 rebate. But when I submitted it, I got the runaround. They said that they used a third-party company that funded the rebate and that company went out of business. It was a publicized thing, and there was a class action lawsuit. But we didn't get anything because of bankruptcy. It would be nice if they could pay me that rebate. Other than that, we were happy with our first hot tub. And when we saw the model at the exposition they had at the state fair, we bought it. The reps showed us all the options and then we negotiated the price of the model we liked. It was a good experience and we got a good price on it. We’ve been using the tub for about four months now and it allows us some relaxation time. We use it about four times a week, and we are very happy with it.

Master Spas has a great price and we decided to just go with them. We're enjoying the Healthy Living spa we got from Master Spas. It looked the prettiest and it was the most accommodating. My friends have all been in the hot tub. They all enjoy it. The tub made us more social and the quality is perfect. Our neighbor down the street actually wants to buy it from us.

We bought a Master Spas Healthy Living hot tub. It was the floor model at the store we went to, and they were negotiable on the price. The store was really good about helping us get it set up. We compared the tub to the ones that they have at Costco, but Master Spas seemed to be a little better than those. We really like our tub and we use it all the time. We like the number of jets on it. Also, maintaining the tub isn't bad. I just put the chemicals in it and clean it up once a week. It does good.

We had a spa from Master Spas before and it was old and worn-out. It was almost 20 years old, and we couldn’t get the right parts for it anymore, but it was so good, so we didn’t go anywhere else. We went to the Master Spas in Cleveland and the people there were very helpful. It has been a good experience. We bought our second one and we’re pleased with it. It runs in line with the other spas as far as its price. Also, it's easy to take care of, but it’s been so cold here that we haven’t used it a lot. I have rheumatoid arthritis and my husband has a bad back, so it feels good when we use it.

I recently purchased the Twilight from Master Spas based on the recommendation of the salesman. He and I had an excellent interaction. It was very informative and educational. The installation was smooth and very efficient and the installers were nice people. The Twilight's quality is excellent and it was made in the USA. It is energy efficient, easy to operate, and it works. I like the lounge part of it the most. I would recommend Master Spas. They were professional and had honesty and efficiency.

I bought a hot tub from Master Spas. It had the best price for the dollar and everything is exactly what it was represented to be. However, my wife complains about the pressure and that maybe instead of 4-horsepower pumps, it should have 5-horsepower pumps, like the last one that we had which had a little bit more jet action than this one does. Also, we had two really cold snaps, and both times that we had the really cold weather, it tripped the breaker but it takes off and runs just fine. It just gets really cold. Nonetheless, it helps relax my sore muscles at the end of the day.

We have a Twilight Series 7.2 from Master Spas. Zack was our sales representative and he was really good. I also had a follow-up interaction with Steve, the manager that I ran into at the local fair. He was also very informative. We like its size, the number of jets and that they have two or more motors. I also like the power of the hydrotherapy pumps. It's a relaxing way to unwind every day, not just for my wife and I, but the kids as well. I use it every day when I'm home. It's beautiful to look at and so far, we're very pleased with everything that we use on it. We owned a spa from Vita Spa before and Master Spas is definitely more powerful as it has more jets. We loved the old one but the motor burned out twice and I wasn't going to replace it a third time so, I cut it up and dragged it out to the sidewalk. Plus the price that we paid for our Master Spas was really good. It is a good product and we're looking forward to getting many years of good use.

We bought a hot tub from Master Spas. We had done some local shopping in our town and they had an advertisement. When we were on our way back from up north, we stopped in there. The salesman was very helpful, and the price was good. We have a sitting, a lounging, and a corner seat. The hot tub fits us well. Moreover, we were able to custom order the liner and the outside cover. They were very helpful and threw in the steps as well as the carryover bar. The hot tub's quality is very nice and it was worth the money. We use it two or three times a week and it feels very relaxing. It came in on the first of November and we have had to empty it once. I had a granddaughter in there and she got a horrible reaction to it. She broke out badly. She's got a more sensitive skin than us as we've all been it and none of us has a reaction. We emptied it anyway and refilled it. It was easy enough. I'd recommend Master Spas.

My experience with Master Spas was all positive. Their sales guy was very helpful. The spa that I bought is low maintenance and I had no issues with it at all. I enjoy using it especially at night. I recommend it all the time. When we have people over they say, “Where did you get it?” I say, "We got it from Master Spas. Give them a call.”

I bought a Clarity hot tub by Master Spas. I like its size. It was big, seven by seven, and it’s aesthetically pleasing. I went in expecting to pay $4000 and ended up paying closer to $8000, so I would like for it to have been less. But once I started thinking about it, I thought, “Why cut corners?” and “What’s the difference of a thousand dollars?” In fact, the hot tub was better than I expected it to be, and we got close to the top of the line, so I’m okay with it. It has two jets with the filter that’s supposed to make the water really clear. The Master Spas team came to our house twice. Once to install it and another, when I called them three weeks later to come and give me a tutorial on how to take care of it. And David’s, their vendor came.

We purchased the Twilight 240 from Master Spas and its features are all pretty much good. We looked at a few other manufacturers and the size of the pumps and the number of pumps were the biggest factors of our purchase. The salesman and the two guys that delivered it were all good. They were professional and quick. They also took care with handling things and explained a few of them to me. So far, everything is of good quality and I have not had any problems with it. The cost is also good. It's a little higher than some of the other spas but the two pumps instead of one pump made up the difference.

We’re very happy with our Twilight spa from Master Spas. We enjoy using it several times a week and it’s easy to take care of. With its size, we were able to get it down some steps into a basement pit area which was very tight and the Twilight spa is one of the few tubs that would fit there. We also like its high-horsepower pumps and the fact that it is a therapeutic spa. Master Spas had a good reputation and that affected our decision in going with them. When the salesman we worked with said getting the spa would be “one of the best investments you’ll ever make,” I laughed because I’m in finance and we’ve said that to each customer. But the Twilight spa has really been a good investment for us and we’ve been very happy with our purchase.

We bought a hot tub from Master Spas and their sales reps were really nice. Also, the installation went very well. The guy that came took care of everything, showed me what to do and was done within a half hour. We’ve had the tub since November and it has been running good. We’re happy with the whole thing.

Master Spas have a nice showroom that had a lot of different equipment to look at. I had more personal attention from their salesman who we spoke to and I felt that I was important to their business. He was extremely knowledgeable and took the time to explain to me what they had available and what the differences were, and my wife and I were able to come to a conclusion and purchase. They coordinated the installation with an outside contractor and everything went well. The spa is larger than what we previously had, but not oversized. It offered more jets and a better filter system, and one of the two motors has dual speed. We were very satisfied with the purchase and we had it installed in our yard in our home. My wife and I enjoy using it nearly every single day. It was a nice experience and I would definitely recommend them.

My wife and I went to a show one weekend to kill some time. We had no intention of purchasing a tub but the folks there were very nice and weren’t pushy. They explained everything we wanted to know about it, the financing and the price. We were at the right spot with the right deal at the right time and we liked the way it looked and its features. We were sold so we ended up buying the eight-foot Healthy Living hot tub from Master Spas. It was just the right size and value for the dollar. We like the jets and where we can adjust them. We also like the lighting, the comfort and pretty much the whole thing. Plus we like the magnetic therapy in it too which is something that I’ve known about for many, many years. I’ve been a successful patient of magnetic therapy, so when I found out that the tub had magnets, I get both the hydro and magnetic.

Master Spas convinced my wife who has a problem with her back that the Twilight 6.2 model would be good for her. We bought this at The Big E and we have had it for two months now. It has a dual filter system and I found that the filter clogs up after one month. I cleaned it then when I put it back in, it made a whole lot of bubbles and I didn't like that. So, I took it out again and cleaned it twice and it still had a whole lot of bubbles. And the water is milky looking now.

I purchased a hot tub from Master Spas. I liked the fact it was American made. The tub has lights and a radio. It seats five people. I have some small back issues and it’s been very helpful. I had one issue with the radio but Master Spas came right out and fixed it. One thing they didn’t offer though on the front end was a lid assist. They should make people aware of those. I have to go off and do my own research. I wasn't sure if what I bought was going to work but it worked out very fine. But I think that they should partner up with a brand that recommends some things. The one model that they may have had would require you to install it prior to filling it, which would be really helpful to know so you didn’t have to unfill your tub to fill it up to buy something. Even so, I'm very happy with my hot tub.

Went to a spa show at Cobo Hall in Detroit and purchased my 2nd Master Spas. The other one was sold with my last house. We didn't realize how much we missed it. We chose the Twilight Spa 7' unit and it has a lot of power & it’s quiet. The Neck & Foot Jets are awesome! The only problem we had was that they gave us the wrong color cover, but they delivered the right one the next day. Highly recommend Master.

I have not yet received the Hot Tub I purchased on 11/6/17. When I first agreed to buy the tub it was going to be delivered the next day, but Brett says, “No worry you will get a new one not a floor model delivered from the factory in 2-3 weeks.” OK cool. "Any chance it can be delivered by Thanksgiving when my family was expected to be home?" "Can't promise, but there is a good chance. The factory folks will call on Monday." Monday, Tuesday, Wednesday no call. I called on Thursday and they said they could not give me any idea of when I could expect delivery. Yes they understood that I had paid in full but the factory was switching from 2017 to 2018 production and they had no idea of when I could expect a delivery and by the way Sam or Dave says "I am out of town next week so I won't be able to get back to you until after Thanksgiving."

I bought a Master Spa Twilight series hot tub 2 and 1/2 yrs ago from a local dealer and I’ve had nothing but problems with it. Every 6 months it’s either the heat pump, a leak or lights that need replacement. It’s currently 19 degrees and the heat pump again most likely needs to be replaced. The fuse keeps clicking off, I’ve removed the filters which did not correct the problem. Had to go out and buy a space heater to prevent the pipes & mechanical parts from freezing. I have severe Rheumatoid Arthritis and need the hot tub for medical purposes. I am tired of spending endless days in the past 2 yrs on addressing the malfunctions of this very unreliable expensive product. I am one very dissatisfied consumer.

We purchased the Phelps 18 foot Swimspa in Dec of 2016. Despite taking great care of the spa and its covers, within 3 months the cover had 2 tears at the seams. Imagine our surprise when looking more closely at the warranty, the cover is expressly NOT covered whatsoever. Within 6 months, both covers were sagging horribly in the middle and collect rainwater every time it rains. Both were built level all the way across rather than sloping to ensure water was easily shed. 8 months after we purchased it, the switch to the auxiliary pumps broke. We contacted their service people and were told that although the part would be covered, they would be charging us $125 for 'transportation fees' to come out to our house. I will never again purchase anything from this company and will be doing repairs on my own from now on.

I purchased a Healthy living spa at a hot tub show at the end of August, 2017. The purchase and the installation were both good experiences. However, after the spa was installed and working fine for about 10 days it started tripping the breaker. I called the local store from whom the purchase was made (The Hot Tub Store in Utica, MI) and they sent someone out to look at the tub. They determined that it needed a new pump. It took nearly 3 months to get this pump. The store claimed that the pump was back-ordered. But, I contacted the manufacturer and they said that no such back-order existed. Soon after I called to complain they miraculously got the pump back in stock and came out to install it. It worked for exactly 1 day. I went outside to use it and it was ice cold. It had tripped the breaker, again. I called and let them know that it was broken again.

I received my hot tub August 2017. I called service to get the the heater started. Was not working due to the lines had to be bleed which it burnt the heater motor out. I called service and they told me to bleed the lines and I had no idea what to do so I argued with the lady on customer service to get the techs to help me and they finally came after 2 weeks and replaced the heater pipe. Then I finally got it running, get the chemicals all set, for about 2 weeks keeps foaming up when the chemicals have to balance out.

First off this is my second Master Spas hot tub and it was bought from Master Spas of Southern Wisconsin. I purchased it on August 13 2017, it was delivered on September 29 2017. When I bought this I was told that upon delivery that it would be all set up when they left, well guess what? I was told they would not hook it up electrically. Not happy. So I took care of it. Then 3 weeks after I had it I noticed water was constantly on the pad. After looking at it I call and told them that it was leaking and was told "IMPOSSIBLE. They don't leak." After 3 weeks of nasty talks they sent a service etc out to look and sure enough it was leaking. Two weeks later they came and took it to their showroom, pulled the bottom off, pulled a lot of insulation off, and according to them the water poured out but could not find a leak. I was asked to come and look and to see that it was not leaking and they could not find the leak.

We bought a Master Spas tub 10 years ago for our house at the time and had a pretty good luck with it, so when we built this house, we bought another one. We got the Twilight Series and we bought it from Brian at Phoenix Spas and Hot Tubs. We ordered a light grey top to it, almost like a cameo silver, and we told him that if we didn't like it, we would like to get the dark grey top. He said that it’s not a problem and that he could take care of it. He also told us he had a roof rack in his car and since we live only three miles away, he would deliver it to us. Now, it's been almost 40 days and we still don't have the top.

I bought a hot tub about 2 years ago at one of their barbecue and hot tub shows. 6600.00 dollars. Nice tub I thought. After 2 years I noticed cracks on the top of the tub so I'm in the warranty period right. I email them with pics of the tub. And explain my concern. I get an email back stating that will cut me a check for 600.00 to buy out the rest of my warranty. I'm absolutely heart broke over this. 6600.00 dollars I spent. Then they call and say well its just our policy and then I can have it replaced for $2000.00 to pay shipping. A hell no. I paid $6600.00 already. It seems unfair to me.

Bought what I thought was a new spa and turns out it is two years old and parts are already outdated and unavailable. Customer service can’t even bother to send the broken parts I needed when the new tub arrived and the salesman Jim is non-responsive. They definitely wouldn’t get any further business from me.

Master Spas had an expo and we went over there on the last day about the last hour. We talked to a fellow but he had been talking to someone else so he put us with a lady and she sold it. She said she got one finally fit in her house and that she loved it. She said we're going to love it, too. We had been looking for a hot tub for a long time anyway and their product seemed to be what we wanted.

I was at a tent sale and the Master Spas salesperson was spectacular. I purchased a big one, seven-foot by seven-foot. It seated four comfortably so it was the right size. But when we got it, it had an air apparently when it had been put together. It was form of a wind and a guy came down and put it back together again. They also switched a couple of sensors and the guy came down on a Sunday and put the sensors right. The hot tub has added enjoyment, but also work.

We checked out several different hot tubs and we liked the way the Twilight Series 8.2 from Master Spas felt better when we sat in it. We purchased it and worked with Chip who was very good, always got back with us, and kept us up to date on things. Also, the lady at the store itself was friendly and helpful. The staff were cordial and I really liked dealing with them. When we started looking at tubs, we weren’t really looking to spend much but as we find out, we get what we pay for. We wanted something really nice and we got something really nice. The tub is definitely more than what we wanted to spend but it’s very good and relaxing. I get in there late at night and it feels good. We got the contoured seat and neck massage. The tub also has a lot of different jets we like and it’s chemical-free. I wouldn’t hesitate to recommend Master Spas to somebody.

I like Master Spas. The price was right and it's American made. Plus, they made everything easy including the installation. They were here and put it right where I wanted it. It’s a very good quality tub and I particularly like its lounger. There's a lot of different adjustment with it so you can make it suit yourself. The hot tub relaxes me before I go to bed and I sleep better. Everything went great.

Master Spas had a sale a month ago and my wife liked the CLS Balance so we got it. She did all the talking with the team and they were okay. However, we've been figuring out what to do with the kit they've given as there weren't very many instructions included. There wasn't much clarity in what to do and how much chemicals to put in. I had to go elsewhere for that information. But aside from that, it's pretty good.

We got a mid-grade hot tub from Master Spas. With the last one we bought, anytime something went wrong, I would have to hunt down someone to work on it or go on eBay and hunt down parts. This time, I thought I'd just go with someone that sold them and worked on them. The Master Spas sales guys were fine. It was a Sunday afternoon and I know nobody wants to work on weekends but they were nice. Even when it was getting close to closing time, they were very courteous and didn't rush anything. They took the time to show us all the products. So far, we've only used the hot tub three or four times. I don't have much use with it yet but it has a warranty. They said if anything happens, just give them a call so I'm not worried. I feel a lot better about the quality of it.

Master Spas was at the fairgrounds and they were conveniently located at the time. Our interaction with their customer service team was okay. We bought a five-person spa from them and the quality is good so far. We just got it not too long ago and we haven’t used it much because of the hurricane but my favorite feature is the lounge. It was a great experience with Master Spas overall.

Buying Master Spa Twilight was the worse decision we ever made, bad delivery, they didn’t deliver when they said they would, very bad customer service, no assistance with repairs. Please do not buy from them and I also wanted to remind you if you have a bad experience as I did, report to Better Business Bureau. 1512165 serial number.

I wanted a separate spa and swim tank and Master Spas was one of the few companies that do that. I purchased the Michael Phelps Momentum D and the sales part was fantastic. They called me every hour and gave me all the information. They made sure all my questions were answered. However, we had a little delivery issue. I have a vinyl fence already up and I do not have a six-foot gate for them to get through with anything but it worked out. The area behind me was not built yet so they were able to bring the crane in and bring the spa over that way.

We went to the expo and bought the spa with cash. But the guys from Master Spas who brought it scraped up the whole side of it. I have specifically told them that the deck was four feet up but they brought two guys who were teeny weeny and couldn’t even lift it up on my porch. Nick, one of the guys who did it, seemed like he wanted to get my money then to hell with it. I also needed something so I can pull the top off by myself and I have called every person for it, even their 1-800 number. The guy shot me an email and told me that the man in charge with that would call me back but he never did. I live in Florida and I went to all places to try to get one of those lifters from them but they said I have to go back to the manufacturer. It was ridiculous. So I don't have a lifter because I can't get one.

I went to a hot tub expo and Master Spas was there. I bought an LSX 900 in June from them and it hasn’t worked yet. The hot tub continuously leaks and it continuously trips my breaker. It has had the heating on it replaced several times and it’s had all the jets replaced. The repairman admitted he couldn’t fix it and now, I’m having trouble getting a swap and with people calling me back. I put $3,000 down, I’ve paid monthly since I’ve had it and it still does not work. I wish the Master Spas reps would have been open and honest with me and I should have read the reviews on them first.

I replaced my old hot tub with a Master Spas four-person hot tub. They did a home show and I liked the product. It has fewer bells and whistles and that’s what I wanted. I like it so far and it’s worth the quality in the cost of things in line. I hope it'll make my life more comfortable.

I recently bought a hot tub from Master Spas and all of their reps were great. So far, the quality of the tub is good and I’d recommend them.

We got a Master Spas tub from their Twilight series, it’s the three quarter. I needed it for therapeutic for my back and my wife's disabled. It has been great and it helps me out tremendously. On their service side however, they should be more accommodating than just selling it at the expo and dropping it off at the house. They’ve been good at the expo and then I bought the spa and it was dropped and put in the garage. There was no instruction or anything like that and I have to get an electrician. It could have more detail written inside of it or something.

I purchased the Clarity Balance 8 from Master Spas. The tub finish looks nice and I like its configuration with the lounger and the way it seats a lot of people. I also like the number of jets and how they are positioned. I researched a lot of other hot tub manufacturers and Master Spas was always in the top 10. It was good because it had a good price and it is well worth it. Everybody from the Master Spas team has been awesome. The salesman was nice and not pushy, and the girl in the office, who I had to call later because I changed the size from the seven to eight foot, was also nice and quick with email. The guys who delivered the tub called ahead. They went through the whole set up and put it exactly where I wanted it. They were very clear in telling me what to do. So far, everything's been seamless. It’s been a simple and convenient experience.

I was willing to try a hot tub and Master Spas had an expo going on which I and my wife visited. It had a good price and it looked similar to everything else like that so we just bought it. The quality of the tub is, so far, so good. The whole experience was very easy.

I went to an expo in Marlborough at a hotel. I was in the market for a hot tub and I've read that there was going to be one there. They only had Master Spas there and I checked out what they had. I was originally looking at the wellness one because I have a lot of friends and I want to share it. But they didn't have the size that I wanted that I could afford so I ended up with the Getaway Series. There were four brand names that I was comfortable purchasing and Master Spas was on that list. They have a good reputation and I like the spa that I got. It was the size of the tub that I wanted and within the price range that I wanted. It's a really high-end tub. Also, the sales rep had been serving Master Spas for years and he was exceptionally helpful. If it wasn't for him, I'm not sure where I was going.

The Cape Cod hot tub was something they had at some hotel in Foxboro and we looked at a few of them and picked that one from Master Spas. It’s been a month since I got it and so far, it’s what we expected in terms of cost and quality. I like the jets but I need to figure out how to clean the filter.

I happened to be in Aqua Haven buying pool supplies, and they were having a sale on the spas. They showed me what was the best spa out there and if I was going to make an investment, I wanted to get a nice spa. The Master Spas’ sales team answered all my questions, did a demonstration and they were wonderful. They also told me all the features where you could unscrew the jets out and put different jets in to customize your experience and I really liked that. I grew up with a hot tub, so I know what they're about and when they went over everything, the timing seemed right to purchase a hot tub.

We were shopping around and were able to get a great price from the salesperson from Master Spas. I purchased the Healthy Living hot tub from them. We liked how big it was and we also liked their features. It has the light and the specialized mineral filter. It's just what we were looking for and we use it almost every day. Also, they have good customer service. Anytime we've had a question, they returned our call and helped us. They made the experience pretty painless and I've already recommended them.

I wanted a spa and Master Spas came on and I told my husband. I didn’t know he was gonna buy it then but we should have waited. If we went somewhere else, they probably would have helped us more. I haven’t had it installed yet. We spent almost $8,000 and it’s sitting in the backyard collecting dust. We keep trying to find people who will hook it up to the electricity but nobody wanted to dig up my ground. We just decided to leave it until next year until we find somebody.

When I went to the expo, the salesman, who was a very great salesman, one of the things that he had told us was that there would be two waterfalls. We do have two waterfalls but the one waterfall is not what I expected. He described the waterfall as falling over the filter and we purchased the tub partially because of that, but that was not what we got. When my brother called Master Spas, he was told that with the HL8.5 model that we have, we have the right waterfall. We had purchased from Master Spas prior, so the one that we had, we had purchased from them at the same exposition center. From what the guy told us, the updated version of what we had, we didn’t like the seats on that because we felt like the seats were way too low. We went with this model because it was similar and we like the comfort of the seats. We also like the color and the layout of it.

We got a jacuzzi whirlpool hot tub from Master Spas because it can be moved if we choose to do that. The outside is hard and I like that it’s durable. We've had one service call in 10 years. We’ve had a different brand of tub before that, and compared to it, our Master Spas tub is bigger and has more neck jets. The other one just had regular jets at the back. I like our Master Spas hot tub. It's very nice. I very much enjoy it and it's been easy to use. My husband's usually the one that does the jacuzzi chemicals because I got overwhelmed with the last hot tub. I didn't have enough brain cells to deal with all that, but this one is basically a no-brainer. I would recommend it.

Master Spas gave us the better deal and their hot tub had all the features we were looking for. But the installers and the delivery people messed up on our order a couple of times. They told us they’d be here about three hours and ended up being here about eight hours into the night. And when they delivered the hot tub, they had the wrong color on the outside. They never explained. They just said the wrong color got ordered and they went ahead and installed it. Then, they had to come back after they ordered the new parts to go on the outside and swap everything out. Also, after they all left, one of the setup kit bottle they delivered with the hot tub was almost empty when we opened it. When they came back the next week they had to bring us another bottle of it. Other than that, we’ve enjoyed the hot tub. It’s getting colder outside so using the hot tub has been nicer lately and we’ll definitely use it more.

I purchased a three-person hot tub from Master Spas. I was at work then and they had a tent sale at a ballpark. I deliver beer for a living and everything from the neck down hurts five days a week so I bought it. I've been in Master Spas before over the last year but I always thought that they were a bit too pricey, but I understand that they're a top-of-the-line maker. I have also met someone from Master Spas who came off a little brusque. He was the only one in there and it seemed like he wanted to see me what Michael Phelps trains in but it was not what I was looking for.

I went to a civic arena thing where they had a hot tub blowout sale and just got sucked into the salesman. I'm very dissatisfied with my hot tub that I purchased though and wish I had kept my 10-year-old hot tub. I'm having a hard time cleaning the Master Spas tub. Also the filter is crooked and doesn't fit in there right and so I can't even put the cover on it. I've called the manufacturer and the store I purchased it from. They listened to my complaints but all they did was send me a filter in the mail. Also, the hot tub store here in Michigan is a useless store and I would never recommend their service. I couldn't get them to call me back after a dozen phone calls.

We purchased the Michael Phelps swim spa from Master Spas and it fits what my wife and I wanted to do. The sales rep knew what he was talking about and sold us on it. The installation team came out and put it on a slab and I'm just waiting for the electrician to show up and hook it up. And after we get it sealed in and started up I'd have them come out and give me the dog and pony show. Also somebody is going to come back and show me how to use the chemicals. I'll recommend Master Spas.

We got the Michael Phelps swim spa from Master Spas back in August. The guy who showed me the spa was really knowledgeable and Master Spas was able to give me a good price on it because I was taking the four model one. The pool portion of it was for me, while its spa portion was for my wife. They sent me a book via UPS and I haven't had the time to sit down and learn how to work the spa.

I purchased the Twilight series from Master Spas because of the performance and durability. I could tell that the construction of the overall unit is a lot better compared to the other tubs I have looked at. We are happy with the continuous circulating pump where the water is constantly moving even when we're not using it. The Master Spas reps were excellent. Whenever I've got a question about something, I call them up and they got the answers for me right away. I talked to other people who had purchased spas from them and they told us how good the reps were to deal with. My wife and I would go sit out there in what we call sessions because the spa has timers on it for 15 minutes. We also waltz ahead with other family members a couple of different times. Everybody has definitely come out and really enjoyed the spa.

My wife and I have two little kids and we wanted something basic. Master Spas offered a tub that had what we needed with the right price and it was on sale. It was an entry-level hot tub and it was about six grand. We ended up going to the store and talked to the sales guy. He told me about the tub then I did some research on it. The reviews seemed pretty good so we went with it and it was about a week and a half long process.

We felt comfortable working with the company we bought Master Spas from. And while we were there, a few customers came in who are more than happy to chime in and let us know how happy they were. Also, Master Spas has a decent reputation and I like their price and quality. This is our second hot tub because we lost our first one, a MAXX, in a house fire. We didn't go with MAAX due to the price. We asked for a quote, but they didn't get back to us and lost all our info. When we called back they quoted for an entirely different spa.

We purchased a regular hot tub from Master Spas and it was nice that they didn’t try to oversell. We don't have it completely installed yet since we had some delays with the hurricane. But overall, our experience with Master Spas was easy and productive.

The Master Spas sales team was pretty good. They were a little on the high-pressure sales side but I'm accustomed to that. I didn't want the spa delivered until I had to pay for it. So from the time of purchase, the customer service gave me six months on delivery. I called them up when I was ready and I gave them two weeks to get the outdoor spa to me and it came right on time. The two young men that they sent here to put it up were very polite and they knew what they were doing. They came in, did their job and left. From a quality standpoint, it's a little overpriced compared to what I've seen since. I do my own installation including electrical hook up so I know what the internals are. I checked everything in there and they are very comparable to what I could have gotten for 800 to 1000 less. But I'm satisfied with Master Spas and the service has been outstanding.

We bought a three-person spa from Master Spas. They made it sound like it fits where we needed it to fit. They also said that it’s easy to keep the water fresh and clean, but that has not turned out to be true. We’re a little disappointed because the method they told us didn't work and it has been more work for us. They should have been more transparent with describing maintenance. Also, one thing I've noticed is that initially, the waterfall feature poured water out in a smooth stream, so it had a wall of water. Now it splits up into streams, giving breaks in that wall of water. The color of the water is very unappealing to me as well. But Master Spas made the purchase real easy and the spa was delivered quickly. My husband also had some questions initially and their team responded.

This was the worst $9000 I have ever spent. I bought the Twilight 7.2, and I have had it filled since the end of August. It is now the second week in October and we can’t even use it. The heater is constantly faulting out. We were told to change the filters every three hours until it was running right again. We cannot go more than about eight hours without having to clean the filters. We have city water, only my boyfriend and I use it (no hanky lanky in the tub), no pets have been it, and we shower daily. We haven’t been able to use it in three days because every time we go out to use it we have to clean the filters again and the temp fell too low to enjoy. I will never purchase this brand again. This is just a showpiece at the house that we can’t enjoy.

We were looking around and we found that place in Huntington. They had really nice stuff and they were very good and had a good price. We purchased a Master Spas 8-foot hot tub. Their team was good. They delivered it, put the base in, and sent someone here to show us how to use it. Everything worked out very well. We love it. Everything’s great. It was a little expensive, but it was worth it. I even recommended it to somebody today. They did a great job. What they said they were going to do, they gave, which is important.

We had a hot tub before like what we saw at an expo and my husband wanted another one. We had bought a pool from the lady at the Master Spas dealer at Above & Beyond and we loved her so we went ahead and bought the tub. I wouldn’t have bought it had it not been for knowing her. Also, my husband got on the Master Spas website and they had an awesome video. He said he would have bought a Master Spas just on that video of whatever song that the company sang. The tub has that feature that makes the water soft. It also has lights, different jets and a waterfall thing. But, as good as the company was last time, they were crappy this time.

Master Spas is rated very high on consumer feedback on different websites. I have a large family so I purchased the Precision model from them. The quality is good and it was fairly-priced. The sales team went above and beyond, and most of our interactions was done via email since they were out of our area. But it was good. The hot tub was good to have and we were in it all weekend. The only concern that I had was there was an issue with the filter that I haven't resolved yet, but that's about it. So far, so good.

I went to a Master Spas sale at Fifth Third Ballpark last year and looked at their products. I went back this year and the salesman sold me a hot tub and I got the Clarity. It has an LED lighting, padded corners, one lounger, four seats and the cartridge filters. The people that came out to drop the hot tub off was very informative. They let me know everything and set me up real nice. It's a little expensive but it’s better priced compared to some out there. I paid $6,000 and I was happy with it.

At the end of August, we purchased an eight or seven-seater Master Spas hot tub from Niagara Hot Tubs. Though this is my first one, my wife's family had one and there were certain things we wanted to check. The insulation on the back and the way it was plumbed are some of the reasons I looked at it. I also took into consideration that you could move the jets from port to port if you wanted to set up a chair differently and that it's made in Utah or in Canada. They both have the same weather and have hot and cold climates. It was also the right size for my family.

We got the Momentum from Master Spas. They did a good job in the pre-sales process, bringing it out there to their showroom and having a couple for us to test. We looked at the other ones that they had on but the resistance is not strong enough for me to go with the Michael Phelps brand. The other brand was H2X. We tried that one, it wasn't strong enough. There was a salesman, Michael, and my interaction with him has all been pretty good. They delivered it about three weeks ago and it's getting power this week. And so far so good.

We bought a Michael Phelps spa from Master Spas on impulse, but we're happy with it. It has lights, a waterfall, and seven jets, and it helps with relaxing.

We bought a Master Spas hot tub after we saw it on a home show. We liked it and it had a good price. We got it four years ago and just had a problem with it. We needed to have the motor replaced and it was a hassle. They were supposed to replace the part under warranty, but we got a pretty good runaround from whoever we talked to in getting the part.

I looked at a lot of therapeutic type spas and Master Spas was the best. Some spas were expensive and some less expensive, but none were as good. I got the Legacy 800 since the 900 was huge and the 700 didn't have the two lumbar jests that hit really hard. Their team was knowledgeable and addressed all my questions and issues. Their delivery crew was nice and knew what they were doing. The guy who explained stuff to me knew what he was talking about and was able to explain it to me perfectly.

I got the Essex hot tub from Master Spas. I like their price and the quality was better compared to other manufacturers. I bought the hot tub at a show in New Hampshire and I met with the salesman who talked to us about it. He said four to six weeks but it was 10 weeks so, that was a disappointment. We picked the hot tub up, they helped us lower it on the truck and they walked us through how to use the chemicals and to test it. I had used Jacuzzi before and its jets are stronger compared to Master Spas. Other than that, Master Spas is a high-quality hot tub.

We purchased a Master Spas' Momentum D where they separated the swim and the spa sections so that you could have two different temperatures between the two sections. We researched around online, then went into one of their showrooms and tried out the spa. We also looked at a lot of other swim spas, but the main consideration was the swim experience. With a lot of the other swim spas, you swim against a jet and it was like swimming in a washing machine. Whereas the Momentum uses a current and you can see the bottom.

I wanted to be able to swim in my backyard year-round without having to do an indoor pool, so I got a Michael Phelps Swim Spa from Master Spas. I also considered The Endless Pool, but The Michael Phelps' pool motor was contained in the unit, so it didn't stick out in the swim area. It was also quieter. Though I'm not thrilled about the cheap vinyl exterior shell that Master Spas used. I got to figure out a way to cover that. But otherwise so far, so good. I'm also not sure about the wood framing, that could have been aluminum or something more sturdy, but time will tell. I just had the spa for a couple of weeks, but I've used it a bunch and I like it.

I was originally looking at an endless pool, but as soon as Doug showed me the Michael Phelps and some of the things they’ve done, we were sold. Doug was the deciding factor, but I’ve water skied all of my life and I liked the fact that the Phelps pool has a propeller in it which is a technology that I'm very familiar with. My wife and I also liked that the Phelps pool is flat in the back, so we have more swim area. If we want to sit down, we can do it on the spa. There’re three seats at the back and the fact that that we can dial the pool in with our iPad makes it even nicer ‘cause everything is technology-based now. The pool is well-designed and at a fair price. Plus, Doug was wonderful and professional to work with and got me the electrician when we were building. He couldn’t help us enough and he made sure we got the right one.

I would have gone with Artesian, which is the spa that I had for 20 years, but Crocker Sales no longer carries it and they recommended Master Spas. I have a history with Crocker, and I liked their attention to customer service. The power on the Master Spas was not quite as strong as the Artesian and I’m not pleased with the plastic steps. They’re lightweight and I’m afraid this winter that they’re going to have a tendency to be very slippery. Plus, it does not have a grip handle. I’m 70 years old, so it’s very precarious to get in and out of the spa.

We bought a small corner spa that we wanted to put inside of a sunroom. One of the huge selling points was how well-insulated it is and I agree with the fiberglass which is definitely nice and strong. However, we did not get the one that we had talked to the salesperson about. There was supposed to be a small pump in there that runs to circulate water and that was like a third pump but when we got the machine, it was not that way. It had two very large pumps in it and they said to run those 24 hours a day. We paid a lot of money for this thing and a large pump costs a lot to run and to replace when it decides to quit because it's running all the time.

Master Spas had a show at Arlington, so we looked at a bunch and saw what we liked and what we didn’t like about it. We had a couple of others come and even had one come to our house but Master Spas’ price and service made us decide to get a hot tub from them. My husband was pleased with the installation. We’re happy with the service. They delivered when they said they would. Everything went smoothly. And we haven’t really had to call them for anything else. It was easy. We haven't had it that long but we’ve been happy so far. We’ve enjoyed it.

We saw an advertisement where Master Spas had a spa expo. I had a couple of spas in the past, and for no particular reason, we went there. I liked the look of the 8’ x 8’ spa and we ended up with it. The only snag so far that we had is they delivered a spa with no steps. Then a week or two later, they brought the steps, and they looked like they got ran through a shredding machine. I understand about the floor, but the steps have been abused. They were just scratched and torn up and not very nice. But other than that, no problems. The delivery people local in Vegas will get me a new pair since they have it here. They only brought the steps on Friday, and the rep said it would take a little while to get the new ones, but supposedly, it's resolved.

I was in the market for a swim spa and I didn't want a jet-style one. I wanted a propulsion system so I looked at Master Spas and Endless Pools since they were the only two manufacturers that do propulsion systems in a swim spa. The Michael Phelps Momentum spa has been very good and I mostly use its propulsion system. However, I have some service issues that need to be taken care of and Master Spas does not have a store in Las Vegas. They subcontract their service out to a third party and I've found that their third-party representation is lacking. It's obvious that Master Spas is not the third party's only customer. Master Spas will soon have a local office and eventually their third-party contractor will go away and Master Spas will become the sole representative and service arm in Vegas. But until that happens, I'm not dealing with the third-party contractor.

I've been to Europe to train in hydrotherapy so I kind of knew what I was looking for in a hot tub when I bought my Master Spas. I like that there wasn't so much chlorine and I love the number of jets as well as the magnetic therapy. I also love their rep, Leslie, who helped me in my purchase. She was amazing and wonderful. Their team was totally professional and our interactions were excellent. They even explained things to my husband the next day to further take care of things. So far, everything's been awesome. The hot tub's expensive but I'm worth it. It's also the best of any and I love it. Until I had another car accident yesterday, I was pain-free after months and months of dealing with a lot of pain. Now my body's all shook up, but I'm sure I'll be great once I get in the tub and have more therapy for a few days.

I liked the overall construction of the Twilight 8.3 and that it’s assembled with a lot of American made parts instead of foreign parts. The gal from Master Spas who sold me the tub was pretty knowledgeable but all I got was conflicting stories from every other person who worked there. They told me about the features of one tub, demonstrated it and that's what I bought. But when they delivered, I got something else. I made them take it back but when they brought the second tub, it was still not the one I ordered.

The Master Spas is a nicer spa albeit the other spa I bought was over 20 years ago and had been broken for a year and costs $1,500 to get it going again. Rather than put more money into it, I just decided to go buy another spa. A little bit of technology, especially in LED lighting, has changed. I like the jet configuration of my Master Spas and that it has provisions for legs and feet. The quality, so far, is good and I'm very happy with the spa. The purchase experience was good all the way around.

Bought Twilight 7.2 tub at an expo from what I understood to be through East Coast Spas in Horsham, Pa. Solid experience thus far, very good, knowledgeable salesman in Chris **, kinda get the feeling he lets the product do the talking and sells it with an abundance of industry information. Delivery guys Ron and Nick did the impossible getting it on my deck. They couldn't have been any better, honestly. Had discovered factory flaw in my cover. Chris had it swapped out early next a.m. I am 2 days in and start out at 5 stars and plan on updating my experiences. I have realistic expectations, but due to my lack of resources to review and be assured what tub is best for my situation I feel compelled to add to the smallest amount of hot tub owners experiences (on the web, you usually only see the worse case scenario). I hope all my updates begin with 5 stars.

If you're going to buy a spa it better be Master Spas. They stand behind their spas. I've owned 3 and just bought a swim spa this weekend. I will get it in 3 weeks. I also have a Michael Phelps legend. I've never had a problem with any of them. The salesman Philip ** who I bought 2 spas and this swim spa from is everything you could ask for in a salesman. Courteous, knowledgeable, never pushy. Just an incredible guy. They have a great team at Master Spas and their pools and spas are built to last. I give credit when credit is due. Philip ** and Master Spas thank you.

After 4 phone calls and almost 3 months after my purchase, this company can't follow up, call back, or take care of my service. Purchased a top of the line Master Spa, it was delivered with existing problems... A LED light not working, a rip in the cover, and a broken clip. Not major problems, but should have been taken care of by now! Service department says they'll be in touch in a week, but they never called back. Several weeks later I called again. "We will call you THIS week, before the weekend"... They never called. Called my salesman hoping he could help... He said give the service dept a call, not much he could do. Called service again..."Oh it's an easy fix, should be out in the next day or two"... Nothing.

When we purchased our spa we were so excited and couldn't wait to enjoy it. It has been over 2 months and we still have a broken SPA. The day it was delivered it had a significant leak (things happen I get it) so I proceeded to call and have it resolved. It took almost 2 weeks just to get a service technician out to the house. He came out and did stop the leak but only partially resealed the spa. He told me there was a significant amount of glue on the jet housing and it needed to be replaced and he would be back out when the parts arrived. Well it’s been 2 months and it’s still not fixed. I have had the foam ripped of the bottom of the spa and there it sits waiting to be fixed. Please do NOT purchase from these people. The true measure of a company is customer service. Anyone can deliver a tub with hot water. This company does not believe in customer service. Don't make the same mistake I did. Please!!!

I went into the Master Spas dealer and ended up purchasing a Twilight 6.2. I was sold on its size, all the updates and the efficiency. It's got this filtration system to make the tub easier to maintain the water chemicals. The reps were knowledgeable, answered my questions and made suggestions. The installation done wasn’t the normal where you just bring the tub to replace another. I had one that was in the deck, so I had to get people to seal the deck, put concrete footings on it for the additional weight on top, and electricians. The reps were helpful with that. They gave me the name of a good electrician that they work with, and that helped out. Those modifications cost me a little more but leaving that out of the equation, the tub was comparable to all the rest in terms of price. We’ve had it since June and everybody loves it; my wife, my niece, everybody that uses it. As I am getting older, it also helps me with some aches I'm getting and it feels good.

We purchased a hot tub from Master Spas because it had everything we need. They gave us a really good deal on it and it was a good hot tub. It has jets on our legs, back and lower back. That's what we always wanted. We had one spa that we got and it was a lemon. It didn’t turn out so well but they sent us a new one and this one seems to be doing okay. Their customer service team did what they can and try every way to make sure we get what we need. We spend a lot of time in the hot tub relaxing. So far, they've done what they said they were going to do.

We are loyal to the Spa Emporium because we've purchased from them before. We have had also gotten maintenance through them. We spent quite a bit of time with them talking about all the different things that we needed and we were looking more for circulation and healthy body recovery, versus just for relaxation and massage. They recommended Healthy Living, the seven by seven, from Master Spas and we trust them so we went with that for its aesthetic, features and size.

We purchased a Master Spas hot tub from the sales rep at a convention that we went to. It had more jets in it than most of the other ones and we were told that because it had a three pump system that it would run all the jets at the same time. They sold it to us as a turnkey deal and ended up not being what we expected when they got out here to install it.

I talked to some people who said Master Spas was a good tub. They had good luck with it and I thought it was a good bargain since there was a promotion at the Shriners in Wilmington. The sales reps were really good -- knowledgeable, friendly, and no pressure. They knew they had a good product to sell. The delivery team was wonderful too so the process went well.

We purchased The Michael Phelps hot tub by Master Spas. We like the looks and the style of it. It was expensive but it had more jets and the massage therapy. We've had Master Spas before and we were looking at other hot tubs. If the prices were comparable, we might have been into a different one but the other ones were even higher. But we have dealt with this company once before and they were decent and easy to work with. But after getting down and seeing it when it was delivered, the material looked like it was more chintzy and cheesier than some of the other hot tubs that I've seen. It didn't seem like the quality of materials used was rugged and strong enough. The sides and everything else were very flimsy, not like a little bit higher quality sides.