Master Spas Reviews

My biggest negative in this whole experience is that there’s only one dealer in my area and they aren’t worth a darn. The communication and the customer service have been one of the worst experiences that I've had with any large purchase. They made an appointment with me to have the tub delivered at the end of December. I called them the day before and there was a snowstorm coming. I asked if they normally deliver in that weather or if we need to reschedule. That’s when I found out that they don’t even have my hot tub and I've already taken time off of work. I had to take a vacation day as I’m a truck driver so it’s not like I can run home for lunch to check on it.

We then rescheduled it for the following week. I called before that and they said that the tub's not there again. I told them that I bought one that was already finished and was there at their store. They said that something happened to that so they had to order a new one for me and they never let me know. Then come to find out, the new one didn’t have the same things as it's the 2017 model and they kept telling me it did. I called the factory and they said that it’s got a different filtration and sound system in it. Basically, they did the bait and switch on me and so the hot tub that’s at my house is not the one that I bought. I just accepted it to put this thing to rest because the core of the hot tub is still the same.

Then the one that I wanted has a Bluetooth system and it has a little holster that holds the phone on the outside of the trim work. It was a real slap in the face when I asked them about that. They said that I can buy that extra. I also called them up a couple of times to ask about the water filtration, if the alkalinity normally goes up or down as I use it. I was having a really hard time reading the test strips and I could only read when it was way out of range. They told me to bring the water there and they'll test it, but I live 60 miles away. I was just asking questions and they wouldn’t give me the time of day.

I went out and bought a $300 tester and I just tested it at the house myself, so that way I don’t have to mess with that dealership anymore. I got no respect for them. And knowing that they are the only one that can do maintenance on this hot tub scares the living daylights out of me. I’m really hoping and praying that the quality of this hot tub is as good as they say it is because I never want to call for maintenance.

But the tub’s fantastic and I love it. I just jump in there and it’s very relaxing and nice. It definitely massages all the skin. As far as quality and price, I’m very happy. I would definitely suggest it to my friends, but I don’t want them to have to deal with that dealership. That would be the only reason why I would tell them to look at a different hot tub.