Master Spas Reviews

We liked the Clarity Spa's appearance, size and the number of jets. We were impressed that it had either two or three motors. We looked around at a sale event and then we talked to the Master Spas sales person, made our decision and he did the paperwork. The lady who scheduled the delivery was really helpful because we had the person come out to check the specs, and then we had a lot of work to do and it took us a year on our part to do it. The tub is of good quality. We use the hot tub four days a week.

At the time we bought it I thought that Master Spas was the most economical solution to what we were trying to achieve. But then I’m a maintenance sort of guy, and I’m disappointed with the design of the hot tub from a maintenance point of view. Where we live, it gets very cold in the winter and we have to drain our hot tub. So twice a year, I have to take the cover off, put it back on and I have to get access to the pump drain and the tub drain to drain the tub.

I happened to see Master Spas at a show and I liked the product and the price. They were better than what I've seen from others. I bought the Ochos hot tub from them. I like its size and electrical requirements. It also has the standard jets and lighting. I installed the tub myself and it was very easy to work with. Their team answered all my questions and took care of all my concerns. The tub is a great value for the price and I enjoy it a lot.

I purchased a CLS Precision 7 Master Spas hot tub and I really like the layout. The reps were also really nice and honest. They've got about five other hot tubs and they talked about all the features. They explained everything well and told me where I could go in Alberta to get one. They hooked me up with a dealer. We've been happy with the tub so far. I use it every day. It's relaxing and I really enjoy it. I would recommend it to any of my friends, and I would definitely buy another one.

I have the Clarity 7 from Master Spas. Their reps have been really helpful. I had maintenance issues at the start and I got some good coaching from them. Everything seems to be going well now. Thus far, I've been liking the two pumps, the lights and the large footwell. I recommend this tub. It makes it more relaxing at home.

The dealer sold me a spa and switched it with a demo model that was damaged. Master Spas has no control over this. Dealer would not repair or replace. Master Spas has no control over this. Back order on cover and steps for three months. Master Spas has no control over this. The plastic surround cover for the entire spa has fallen out of the metal retainers. I now have wood screws in every panel to keep the snow out. Master Spas has no control over this. Dealer has no more response to my inquiries after the check cleared except to allow me to drive for 3 hours one way to get my steps before they were given or sold to someone else. Master Spas has no control over this. My electric bill is up 25% every month since the spa was installed.

I have the Twilight Series from Master Spas. Compared to my previous tub, this one is much better. I like the oscillating jets it has as well as the size of the tub. I've got a bad back so from a physical therapy standpoint, this tub has helped me quite a bit. I use it several times a week.

I was looking through different companies online and saw a lot of good ratings on Master Spas Twilight Series. I ended up seeing it, from price to quality and parts that come on it, and just chose that one. I used another tub before and I'm happier with the Master Spa product. Their team was fantastic, good guys and were there on the ball. The quality of the hot tub has been good so far. I had a little warranty issue but it was taken care of right away. They had the part in stock, I put it in myself, and it was very easy. It's only been a few months but I'm enjoying the tub so I'm very happy.

We're very pleased with Master Spas. We got a Twilight and it's a very nice hot tub. We went to the showroom and looked at the tubs, and it was the one we liked. We were also looking for a very small spa. We had a very small place to put it. And the Twilight is kind of a triangle-shaped spa and it suited our needs. It's got the LED lights, the waterfall and the big foot blaster. We've also like the bio filter. It's got the zinc in the filter and it's very easy to maintain. Our Twilight got a really beautiful shell. And it's a really nice-looking spa in addition to the features and the jets. We had a challenging experience getting it up on a deck. It took two hours. But the installers walked us through all of the functions, the keypad and how to operate. It's simple and intuitive, though.

my husband and I purchased a hot tub from a show. We were told by someone claiming to be the owner of Master Spas how amazing the company was. How customer service was top notch. How they had a local warehouse in Beaverton OR etc. We did some research and didn’t find anything to be untrue. Now a year later spa is in place and a nightmare.

I purchased a Clarity 7 hot tub from Master Spas. It was a clearance model but I purchased it for its value and features. It was a perfect size based on where we were trying to put the hot tub. Their customer service was better. They didn't try to sell me something that they were wanting to get rid of. They listened to what I was after and showed me what I was wanting. And the quality of their hot tub was a lot better. So far, everything went well. I use it four or five times a week and I like the lounge seat.

I’m in construction, I work hard, so I got the Master Spas Balance 7 tub for therapeutic purposes. Purchase went well. The salesman was very knowledgeable. I told him what I wanted, and he was able to show me what was available. Price-wise, the tub is worth it. I really like the look of it and the one seat for my back and my shoulders and the lounge is comfortable too. There is one issue I had with it, though. It says that this model is a six-man tub, but when you put four people in it, it’s overflowing and the water is over the controls. Despite that, I’d still recommend them.

We bought a Twilight from Master Spas, and we went with that model mainly because we knew it was in-stock in the warehouse. We went to a location that has been recommended to us and they happen to carry Master Spas. We had to wait for the hot tub but that was fine. We expected that, and it has the colors and interior and the exterior that we wanted. The Twilight has colored lights, a little waterfall, and lots of jets. We are happy with it other than the outside where it’s housed, there’s a couple panels and we're still waiting for them to come over and look at them. The panels seemed to be cut short, so in the cold they're shrinking and they popped out. Our hot tub's cost was way too much, but you pay what you get. And it’s been awesome for my arthritis. Also, my husband has bad knees, and it’s helped his knees and his shoulders. That’s what we were looking for.

The experience with Master Spas was great. We liked the two loungers on it and then the shoulder massage seat. But what we really loved was the really quiet recirculation pump. Also the spa has a sound system which we really probably wouldn’t have bought, except that that’s what they have in stock. We don’t use it a whole lot, but it’s still kinda nice have it there. The spa also is a couple of inches deeper than pretty much everybody else, and we’re fairly tall. We really enjoy it. It pretty much still gets used at least once every night. I would definitely recommend it.

This is my first hot tub and that's why I was doing a lot of shopping and research. I had a list of what I wanted and didn’t want, and Master Spas was able to line it all up. When I went into the showroom, I said I want a lot of space, like for a family of four. So right away, they showed me one that was nice and spacious. The person in the showroom knew his product and they had the right product for me. Some of those that I looked at were either just online or if I went into the showroom, they had a couple of models there but not the ones I wanted. I needed to see the one I was buying. The model I got was actually not on the floor. It was out in the back but they were able to show it to me.

My Master Spas tub has everything I need and so far its quality has been fine. Their reps have been very good too.

We purchased ours at the Spa and Swim Spa Show in San Diego. They told us they would deliver the next day but not to fret, they would return to place the spa on its deck for no charge once we had built one. This was not the case. They refused to honor their word. Also, upon delivery, 2 corners were unattached and a vent was missing.

We have an eight-man Master Spas with the waterfall and a spout. We went to the show and we decided that we were gonna buy one because we found one we liked in our price range. The sales rep was knowledge, very personable and very relatable. And we love the tub. We're in it all the time. It was a great investment. We're very happy with it.

Go look into Master Spas. It is a good product. I purchased a hot tub and I love it. It's hot and it massages my whole back. It's very relaxing. I've used hot tubs a lot and I think this is very good quality. I would like the speakers for the stereo to be a little louder though. You can't hear it so much with all the noise of the hot tub. But the representatives I dealt with did great and the delivery experience was perfect. The people brought it right in, set it right up and did everything right. The two of them were excellent.

We got a spa from Master Spas to replace an Elite Spa that we had that we purchased in 2006. I like this new one better. I like the pump system and the filtration system. I like that we don't have a lounger because it was kind of a useless thing for us. I like the lights, and it's very quiet. But there could be more programs for the lights. I purchased the spa at Bluewater Pools in Windsor. The salesperson was very helpful, and I had a good experience with them. The installation was a snap. They took the old one out and put the new one in. I hooked up the electrical, filled it up, and we are up and running in about three hours. I also bought a second filter. So, monthly, we swap them out and then put the filter and clean it with a TSP solution. So, that way, the spa is not down for any length of time.

There was an exposition in our area and Master Spas had good salesmen there. Compared to other companies, the Master Spas tub are $1,000 or $2,000 lower. Their team was good as well and they delivered when they said they would. Everything was as it was presented to us. However, I had no idea that I couldn't get the parts in Canada. Had I known that, I may have chosen a different person. I'm rather disappointed because the products are expensive enough but then UPS fines me with a giant brokerage fee. The products I ordered was $200 US and I'm paying in Canadian dollars then adding $75 worth of brokerage fees plus GST. What should have been a $200 order became $400 very quickly. It was a complete surprise that I'm paying about 40% more for the products that I ordered than I had anticipated paying.

I was very taken with this spa when I first saw it and when I talked to the guy who was trying to sell it to us, I liked what he had to say. I also liked the pricing of it. Everything worked out. We were hoping that it would also all work out fine in the future and so it did. I'm very happy with it. First of all, the jets are amazing. We were used to a very old spa where it was basically like sitting in warm soup. Now, we’re sitting in a spa that, if you’re not holding on, will blow you out of it. The jets are incredible. That’s really cool. The second thing is that I like the layout of the spa. We picked the layout but it’s a great spa for us because the layout is perfect for us. Thirdly, I’m amazed with how it keeps itself clean with me actually doing very little to it. I put a little bit of chlorine cups in a floater that floats around the hot tub and I basically do nothing else. It takes care of itself. It’s amazing. It's the best hot tub we’ve ever owned.

I’m a proud owner of an expensive piece of junk that no longer runs! We own a MasterSpa that was purchased less than a year ago (April 2018) in Central Texas. We live in Austin, TX. First time we had issues with the spa it took THREE MONTHS for the repair to happen after repeated calls to local dealer AND the headquarters in Fort Wayne, IN. It was brand new and LED lights were not working. It’s now January 2019. The spa started shooting water everywhere from the foot blaster control knob and after a few minutes the spa stopped working. It no longer operates, it does not turn on. Every time I call to schedule a repair I’m told that someone will call me back but no one ever does. DO NOT BUY a MasterSpa because if ANYTHING goes wrong with it there is NO CUSTOMER SERVICE!

I bought the Balance 7 from Master Spas. It's the Clarity Spa and it has 38 jets. I chose it for the size, considering the space that I have on my backyard. It also fits six people and I have a family with four so it fits more than enough. It’s one more thing for us to keep the kids outside the house. They want to play video games so we would go to the hot tub and have some fun. It’s a good time for the family. But it was not cheap. It was more than $10,000. The people we dealt with there were very good though. Then the thing we really like the most with the hot tub is the filter. It can clean the water. The EcoPur Charge Water Purification System is a good one.

Purchasing from Master Spas was convenient. They had a sale going on at the fair grounds so it made it super-easy to go down there instead of all the way out a little farther to where their actual showroom is. The Master Spas team was very patient ‘cause my husband and I were discussing whether or not we really wanted to spend money since it was very expensive compared to what we had before. We wanted to make sure what we were purchasing was what we really wanted and we were also debating between a number of different units. They were very informative as well. They were really helpful on explaining the differences between the three that we were looking at, and that really helped us determine where we were gonna spend our money.

Master Spas' tub was perfect for what we needed. It was the size we're looking for. We purchased one and it's been good so far. It has some jets and a little water feature. However, we were having issues getting the pH of the water balanced so we dealt with somebody who was in our area. Anytime we've ever dealt with anybody regarding the tub, it has been a pleasant experience.

The price was right with Master Spas and I saw a blurb on Hot Tub University that kind of gave them a good rating. I ended up purchasing their 7.5 Healthy Living hot tub and it was a good deal. It has 48 massaging jets and bucket seats, and so far, I’ve detected a little electrical flare going on. It’s brief and once that odor kind of gets out there, it hangs around for a little bit. I’ve experienced that twice but I’m not sure if that’s an issue with the hot tub. Other than that, their reps would do anything during the sale. But when it came to their aftersales, their team needs to get schooled.

We have been looking for hot tubs. We looked at a couple different manufacturers and then went to one of Master Spas' expos in Humble, and it fit where we needed to go. We bought one of the big 8-foot spas. It’s a little larger than what I want, but I got a great deal on it so it fits all my needs. Our Master Spa defeats all our previous providers. I went to a dealer and got some chemicals as well. Overall, things have been great from the guy delivering it, setting it up, the information, to any time I got a question to be answered. The delivery time was a lot longer than what I anticipated. From when it had to be manufactured and when it was gonna be delivered, there was a lot of time. There was a lot of rain.

I like our Twilight hot tub from Master Spas. It has waterfalls and it's cool. Its quality is excellent. I love it. So far, it’s helped with my bad shoulder and arthritis. Everybody I spoke with, even afterwards, was fantastic. One of the filters wouldn’t come on, and they had someone out the same day that I called them to fix it. They’ve been great. I’d definitely recommend Master Spas.

I would definitely recommend Master Spas. We’re really happy with our Clarity Spa. We were planning on buying a spa and we found that the price was very good, and Master Spas worked with us. In our previous house, we had a Jacuzzi brand. There is a difference in quality but we weren’t looking for something high end this time, so our Clarity Spa is perfect for what we were looking for. The quality is fine enough. We use it once a week, and it’s very popular when the kids come home.

A couple years back, the mall near my house, Ocean County Mall, used to have a hot tub tent sale outside. I looked one year to try and get a rough idea of the pricing and the guy that was there gave me his card. A couple years went by and when there was another sale, I decided to go again. This one happened to be Master Spas and their products looked really nice. Their rep gave me the card and I held onto it. Master Spas looked decent, too, so when I was in the market for it, I looked into them.

We went to a show and when the Master Spas reps figured out that we were really serious about getting their product, the manager came out and talked to us about it. He showed us some of the features, such as the insulation, that were better about this spa than some other spas that are built. Their team was really good and we were convinced that the Twilight was the best one for us. We liked the way it was built, so that's what we got.

Our Master Spas hot tub helps with the aches and pains from work. We really enjoy the multiple positions, the lights, and the size of it. We liked Master Spas' number of the jets and the build location. We went to a show up in Madison where they were displaying them, so we could see them in operation. A young man that dealt with us was a straight shooter, and he knew all the answers. Our Master Spas hot tub's quality is worth it as it should be. You pay what you get. They’re not cheap spas, but they’re good for what you pay for. If you could afford it, I’d recommend it.

I was pleased with what Master Spas had to offer. I purchased the Twilight Series model from them and we've been happy with it thus far. We're really pleased and it was exactly the way it was told to us in terms of quality.

I needed a tub that's a little bit smaller and for a single person. I saw Master Spas Healthy Living at a hot tub show in Wallingford and it looked beautiful. It was the only tub there at the show and at that time, I liked it and decided to commit to it. I liked the design of the shell as well as the way they explained to me some technology in it. It seemed like it was right for me. It has 2 seats, a lounge, and jets in all the lounge and seats. I had a no-name brand tub that a guy made in his warehouse and while I like that as well, I like my new Master tub a lot more. The quality of the Master tub is excellent too. I’m using it for enjoyment where I have a drink at night and gaze at the stars. I love it. Also, I made a couple of phone calls with the Master Spas staff and everybody was great and answered my questions. So, I am happy with everything.

Master Spas is one of the best in the industry. Their product, the power for the engines and the motors are pretty impressive compared to the other companies. It has magnetic therapy, seats six to eight people, has Wi-Fi included, Bluetooth radio and lights on the outside. This is now my second Master Spas tub and the installation process was seamless. I use the tub every night in the winter time. It provides me relaxation, helps me go to sleep easier and I have less sore muscles. Don't look anywhere else. They're the best.

My wife and I like all of the features that our Master Spas has. Travis, the sales rep at the Denver Civic Center here in downtown, did a great job of explaining the kind of features and benefits of the brand. Master Spas fits everything that we wanted in a tub. My wife wanted a therapeutic jets as well. We had a size restriction on our lower deck and it fits. We wanted one that was 34 inches high instead of 36 or 38, which a lot of them are.

I was mostly happy with our Legacy Whirlpool Jacuzzi (though our delivery experience was somewhat painful) until it suddenly stopped working in December -- 6 weeks after the warranty expired. Now I find myself shelling out 100s of dollars to get it repaired and probably a new heater. I'm not feeling too good about that. Seems like it was cheaply manufactured. If I were to buy a spa again, I'd spend a little more for something of higher quality and energy efficiency.

We went to a Spa Show and Master Spas' Twilight series was the tub that seemed to fit what we wanted size-wise. I also liked that it has two different lounges in it. Their retailer came out and installed it and they sent very nice guys. Since getting the hot tub, I've been using it about five or six times a week and it has made me feel better. However, I get a lot of foam and I can't seem to get rid of that. Still, the actual making of the tub has held up very long. The finish is very well done and the pump has a tremendous amount of power. It feels really good having such strong pumps there.

Our Twilight Series 7.2 that we got from Master Spas had the features that we wanted and liked and it’s the right size as well. Once I learned all the jets, it’s great. I like the shoulder massager, the back massager, the jets, and the fact that you can adjust the intensity of them. My wife is smaller and she seems to float more when the jets are on high. She would like hand rails on the bottom to hold herself down, but she’s got a weighted pillow that she puts on her now and it helps her. The pricing’s a little on the high side but it’s worth it. The quality is great. I would highly recommend Master Spas and the dealer we got it from. Eversole Pool and Spas in Lima is a locally midwestern manufacturer, and they were absolutely the best.

I have not had my spa for even a year. Within six months the heater needed to be replaced and I had to pay $100 for labor. Now it’s six months later and the heater has gone out again. I’m getting really frustrated. They should not be costing me this much money when it’s not even a year old. It also concerns me about what is causing the heater to go out because Have a evidently there is an underlying issue. I’m getting Concerned because I have major health issues and cannot afford to keep putting money in this besides regular maintenance.

I wasn't out to buy a tub but when I was talking to the salesman at the barbecue and spa thing that they had here, he explained about the Twilight Series of Master Spas. I ended up buying the 8.2 and so far it's been a really good hot tub. I like that it had the EcoPur where it got the triple filters. The other thing I liked about it is the purifier that was on it. Compared to some of the other hot tubs that I was looking at, I'm gonna have that setup. It kills some of the bacteria that was in the water. I also like the massage jets that are on it. I'm very satisfied with the spa. I get in about three to four times a week.

The one we got from Master Spas is a great spa. It’s like a 7x7, 350 gallons-ish and it can fit five people. The place we went to go look at the spas had a couple different versions and this one looked like it was really laid out well. It’s comfortable because the jets are thought-out so the jets actually hit you where you sit. My wife and I sat down in it and I thought it actually made sense. We had a spa before this but we never used it because A, it was a pain to maintain and B, when you sit in it, okay, you have hot water and there’s water moving around but the jets weren’t really good. These jets on the Master Spas one hit you really nicely and they’re adjustable enough that you can actually feel like you get some relief from them. Aside from the three different jets on it, it has color-changing LEDs too.

A hot tub show was going on at the Fairground and it happened that our old hot tub died on that particular day. We bought that tub used and it was over 21 years. We went to the hot tub show and my wife saw the Master Spas TS 87.3 and wanted the two recliners. We negotiated a great deal but we had to wait almost two months for delivery, which was the longest two months of our lives. Now that we’ve got the tub, it's perfect. The Master tub is better than our previous tub. It holds temperature better and does great the whole nine yards. We’re very happy with it.

My husband looked up Master Spas and thought they were reputable. The store was right next door to where he was having therapy so it was very convenient. We wanted a small tub and the one we chose fit the bill. My husband was very impressed with the sales people, the quality of the product and the lighting that was in it. It's been working out real well. It's perfect.

Master Spas had a great reputation around our area for a long time. We know a lot of people that have had them. I was at work when they brought in the Olympic swimmer, Michael Phelps, for an event, since he's one of their spokespeople. We were in Fort Wayne where Master Spas tub are manufactured. We wanted to get one for a while, and when we determined that we were in the market for one, we wanted to make sure we got one locally. We got a seven and a half footer and it's been perfect for us. It has the jets and some of the extra water feature, and then the LED lights as well.

This purchase has been a nightmare to say the least, bought this swim spa at show in Denver in late November, as of today still do not have a fully functioning product that I spent way too much money on. It has been a constant runaround and have not had one person show up at my home to fix the issue. Looking to seek what legal avenues I need to pursue at this time since everyone just wants to refer me to someone else. Looking for the CEO or President to contact me at this time.

In the first year of use one of the main diverter valves started leaking. We called for service and they said gaskets are not covered under warranty so we should replace it ourselves. They sent literature on how to replace it. When I took off the cover I found that the plastic threads on both the top cap and the bottom part connected to the hot tub were broken which is why it was leaking.

Purchase and setup went great. But after 7 months some electrical issues popped up and needed a new electric board. It took 2 months to get someone out. The inexperienced technician didn’t fix the problem and had to come back out 3 weeks later to fix only part of the problem. Now it’s 4 months and the lights are still not working. We have called multiple times a week and spoken with Rachel and Ivan at the service department number who always say they will call back and NEVER DO. We will end up calling a local spa company and coming out of pocket to fix our light issue. We recommend going with local company if you're in the market for a hot tub.

We bought a Twilight tub from Master Spas and so far, I’m satisfied with the quality. The tub is kind of a pie-shaped one and three people fit in it. I like the layout of the jets and the amount of jets that it has. And I also liked the cost. We got it through a sale on one spa convention center here locally. It has the circulating pump on it and it has LED lights on the three corners. I contacted them for the larger jets in the bottom for the foot massage part of it. When it went through manufacturing, they put the wrong jet in it, so Master Spas sent me the proper jet that was supposed to go in there so that I can turn it on and off and regulate the pressure on it. Before, it was just blasting full blast, and we’d have no control.

We have a Healthy Living tub from Master Spas. We went to an expo that I thought was actually going to be a group of vendors with different brands of spas that we could go shop all in one spot. I found out that it was just one vendor and one manufacturer. But I was impressed with what we saw as far as the product and the demos that they had there at the expo. And we bought one of the models that was on display there. In the past, I’ve had Sundance Spas, and I was very impressed with the quality and the manufacturer of that, and Master Spas is probably the closest product I’ve seen to what I consider those to be constructed out of.

We previously had a Master Spas tub. We got another one and it has a lounge, and it holds five other people. The lights change and it has two pumps. I get a relaxing feeling when I use it, and I try to use it every day. The quality is good as well. I got a good deal, and I’d tell my friends to buy one, stay on point, and get my experience for themselves.

We went to a big show that Master Spas had and we liked their Twilight hot tub. They also gave us a good price so we decided to purchase one. It's a typical hot tub and it has the jets and lights. We love it and so far, everything has been great. It is good quality and taking care of it is easy. But we didn’t realize that the ultrasonic cleaner was available and we didn’t quite understand that that was an option. I know my husband would’ve liked to have that had we realized that that was an option, but they can’t put it on after the fact. Other than that, everything else is fine. The hot tub is very enjoyable and very relaxing. My husband has some arthritis in his back and it feels really good for him. We have recommended it to friends, too.

We got a Master Spa hot tub with a lounge with 5 seats and all of them has jets. I got the tub because I have a bad back. I’ve been getting pains in the legs from my back injury. But when I get in there and have the jets hit me, it numbs it out. Compared to my old hot tub, my Master Spas is a little bit better-made. I’d highly recommend it.

I have a TS 7.2 hot tub from Master Spas. The local dealer gave me a great deal. Between that one and the 6.2, he pretty much made it impossible to get the smaller one. This is the third tub that we bought in the last six years. We moved around a little bit, and every time we moved we just sold them with the house. We had a Cal and Hot Springs, and this one’s the best. My wife has arthritis, so we use it for both medicinal and relaxation purposes. It makes you feel better after being in the tub, especially when it’s 20 degrees outside. It’s a good product, it’s supported well by the local folks, and I haven't had any issues with it. I’ve had one thermostat went out on one of them. They were out the next day and replaced it.

We were looking for something small because the size of our deck isn't very big. We saw Master Spas at the fair when we were there and we got the two-person hot tub from them. Their sales rep and the help we got online or on the phone were great. They were gonna come up with the chemicals that I asked about and they walked me through everything. Things worked out perfectly and the tub made the beginning of the winter a little bit nicer. It has a lot of jets and pretty much everything but the stereo on it.

We like the low chemical on the hot tub that Master Spas offered. We bought it and the quality is comparable. It has the jets and the lights but no stereo. Using it helps with circulation, too.

I purchased my Master Spas Twilight 8.2 two years ago and would not consider any others. The two pumps and 41 jets are all you could ask for. And, oh by the way, it is very easy to maintain and clean. Would highly recommend it for anyone looking.

I really like the appearance of the Twilight and the way it was built. This was my third hot tub. So I was well-acquainted with the industry and who is building the better tubs. I'm very happy with the product. It gets nice and warm on a cold winter night. I also like their maintenance person. Dan is very good. He's came down here and fixed what needed to be fixed because when I had turned the spa on, five of the jets came zooming out of their position. I wasn't really sure how to reinstall them and I let the dealership know about this stuff too. Dan and I became instant friends with the way he approached this whole mess. So kudos to him. He's Integrity Hottubs and they're probably a subcontractor. That's also who did delivery, brought the new parts and brought the new cover because the cover that was delivered had a hole punched in it.

The Master Spas rep was a good guy. He left his personal number and said if we needed any help, give him a call. I had to call Master Spas when I was concerned about some wiring and they were very helpful. The hot tub is pretty good and the rotating massagers for your neck is pretty neat. But I've noticed that the little head pads deteriorate and they flake off into the water and clog the filters. Other than that, it's been a good experience.

We purchased the Twilight from Master Spas for the size. The quality is good and the cost was fair. I like the jets, the convenience and that it's therapeutic. We find it relaxing and amazing to take time out together and spend time in the spa.

Here is a email I sent them after dealing with incompetence for weeks. “My house got hit by lightning and blew out all electrical devices including my hot tub so on top of all the other out of pocket expenses Im going through I had to replace the hot tub. They promised me in the contract I signed that it would be delivered in 3 to 4 weeks. It took them two months. When they finally delivered it, they delivered the wrong color. They made me wait two more week to get new side panels in and sent a team out to swap out the gray ones with the brown ones.

I had a Cal Spa years ago and it was nothing but trouble. So, I got the Master Spas and it lasted me a good 10 years and then things started to get long in the tooth. The TV stopped working but that's normal and that happens on almost every tub. So, I decided it was time to upgrade rather than to invest in a lot of parts. We recently got a Twilight 6.2 from Master Spas and our new tub is better because it only holds 250 gallons. So, it's easier to take care of. I also like the continuous circulation and I like the spa cartridge that has the minerals. It's nice and it's very quiet compared to my last one.

I ordered the Trainer 15D through Preferred Pools and Spas from the Lucas County Rec Expo on the 8th of September. I was told that expected delivery would be 8 weeks. The 8 weeks worked out perfect considering I had to prep the ground for delivery and take down part of my vinyl fencing. Throughout the process of preparation on my end for delivery I had talked with reps from Preferred Pools and Spas a number of times from October 11 to October 16 and everything seemed fine. They even came out to survey the delivery area. Never once mentioning a delay. I called Preferred Pools and Spas the first week in November and they told me the swim spa didn't have a serial number yet so they couldn't give me a delivery date but that other orders made around the same time were being completed so it will probably be the following week.

I had a Master Spas hot tub before and it was over 15 years old, so I replaced it with the same brand. I've had very good interactions with their team. They were very personable and they followed through with what they said they were gonna do. They were handy for me. The tub has very good quality and we are quite pleased with it. I use it everyday. It's therapeutic.

The Master Spas team gave a lot of detail about what we were purchasing. They helped us decide what would work for us. Our tub has the captain's chair in it and we got it also because of where the jets are located for my back. However, we had a little conflict when it came to what they were supposed to do on the backyard as far as clearing up the spot. I also would love the price to be less. But so far the quality has been good. The tub has created a more relaxed environment for us. It gives us some quiet time together.

I saw a Master Spas tub on one of the conventions I had. It has all the features I wanted and it’s perfect. They also had good reviews. I looked at four different manufacturers and one of the things I really like was the energy efficiency of Master Spas because there’s some of them that use three times the energy to heat the water. The Master Spas team set the tub for us and it was pretty much plug and play. It works great. I love the quality of the tub. We use it at least two or three nights a week and it has been amazing. It has helped us sleep and helped muscle aches from the gym. It’s working great for everything we bought it for. We are very satisfied. So get one.

I had a deposit down on an American Whirlpool. And because I wasn't happy with how my experience just getting it was going, they allowed me a lot of time to start researching. I stumbled upon Hot Tub University on the internet. He sells and services hot tubs for over 30 years and he's out of Canada. He would talk about each brand on his blog, and people would write in and ask questions.

We ordered a spa on Labor Day and was told that it would be 5 to 6 weeks delivery because of the sales. We were okay with that. Our delivery was then set up for October 27 (8 weeks). Then we found it was delayed till November 8 (10 weeks). The spa is still at your shop I am told but will not get to Colorado unless the manager is able to do something. (What, I do not know because the manager will apparently not call me.). We think we got a good deal but I'm getting pretty nervous after read some of these other reviews.

We went to the hot tub blowout in Fort Worth, and we like the size and the price range of the Clarity Balance 8 Spa. Its dual motors is nice to have. It is part of the tub circulating at the time, and that’s something we didn’t even know we were gonna experience. The spa seems to be pretty efficient compared to the old-fashioned spas that we used to be familiar with. They make them better than they used to. The siding is more durable than they used to be with the wood. The spa looks like it's gonna hold up longer than the past ones and the electronics are good. Also, Master Spas seemed like they had good quality control in the manufacturing process. We looked at a couple of others that were far more expensive that have similar features, but the Clarity was a very fair purchase compared to the other ones.

I got a friend that sells Master Spas and he said that they were good. I bought one since I have a toddler and it turned out all right. It’s got jets, a waterfall and different color lights. The installers came and installed it, and they got it in quick. They delivered it to our house and got it wired up. After that, they called to let me know about the warranty on it and asked how I’m liking it. It's wonderful whenever I have time to use it. You get what you paid for and I’m satisfied with it. I wouldn’t ask for anything else.

The Twilight Series 8.2's layout and size fit our needs and desires. My husband had done a bunch of research and decided that Master Spas was the one he wanted. When we went to buy it, everybody was great. The installation was fine, too. We had to get a crane, but that was okay and we knew that. We had a previous hot tub there at one time, so everything was pretty much set up. We’re pleased with the tub's quality and we use it every other day. It’s very enjoyable.

We did a bit of research online, and it seemed like everything kept pushing Master Spas. They happened to have a trade show three days after us looking at all the reviews online. So, we went over to the trade show and we bought a tub. The Master Spas team was good. We had a an issue with the waterfall. It didn't seem to work the way it did on the floor. So, the guy came out and hustled a little bit, and then ripped a bunch of insulation out that he didn't replace and he said that I have to replace, which I still have to do. Then, three weeks later, it stopped working again. It splashes water all over the place. So, we're right back where we started, and I don't know if that's the nature to be, so we're gonna have to live with it. At this point, it kinda looks like it. But other than that, the tub itself is great.

We purchased a Balance 7 hot tub from Master Spas Clarity series. We visited an expo and the tub just seemed to be what we were looking for in terms of the amount of seating, lounge space, and jets. I also like it aesthetically with its marbleized inside. I did some research too and the tub seems pretty solid plus the reviews are good. We got a good deal at the expo sale and the delivery went very smoothly.

I liked the price as well as the customer service of Master Spas. I got a five-person spa from them and it has features such as the captain seats, the jets, the waterfall, and the lights. I had a positive experience with the reps. It was pleasant and professional. The hot tub that I got is of high quality. It is functioning well and there was no problem with the installation. I use my hot tub three times a week and it is relaxing and brings families together. I’m satisfied with Master Spas and I would recommend them to friends.

We liked the quality of Master Spas, and we bought a Precision 7 from them. Their reps were really good. We were disappointed in a couple things, and then we talked to them about it after, and they did everything they could to make us happy. Originally, we were told that we would be getting six months' worth of chemicals, and we only got one treatment. They honored that and brought more out. But we weren't too thrilled with the cover that keeps the heat in. It seems very chintzy, but they said it was the best one they had. We've had hot tubs in the past, and our covers seemed more sturdier that this cover. Still, the hot tub was of much better quality. They were also willing to work with us. They didn't have anything they could offer for that cover, but other than that, they were very kind. The delivery went well. The guys who did it knew what they were doing, and the process went quickly. We really like our Master Spa. We'd recommend them.

My wife's an RN, and she has a lot of stress in her back. We looked for one with the most powerful jets we could find, did a lot of homework online and looked at a lot of spas, including Marquis, Sundance, and Costco. I'm a big Costco nut but after doing my homework and looking at what they got compared to Master Spas, we felt Master Spas was by far the strongest we found, so we decided to go that route. ThermoSpas also came out to the house. For about the same spa we got, they were $21,000 and I ain't spending $21k on a damn spa. We got the Twilight for eight or nine grand and it's well worth every penny.

I liked Master Spas' reputation. Their saleslady showed me a couple of their tubs and the CLS Precision 8 was the best deal. I like its filtration system, lights, and that it was an 8-foot tub. The installation was kind of a pain. The installers set it on the pad, but wiring it up was a pain. Still, I got it done. The quality of the product is good. The cover could fit a little bit better but all in all, it’s a good tub. I use it almost daily and sometimes several times in a day, and it makes me feel more relaxed a little bit. I’d recommend Master Spas.

I have shoulder pain. My husband has low back pain and he has arthritis in his hands too. My doctor recommended the heat therapy for my shoulder and my right hip. My husband felt that the heat therapy would also really help the arthritis in his hands. We purchased a medium-sized hot tub from Master Spas. It's the Healthy Living spa. It has the lights and it has two seats specifically for the neck and shoulders. It sits six and it has a lot of jets, and that's one of the things that we really like.

We got a hot tub from Master Spas that has jets, lighting and two pumps. One of the pumps is for recirculating and the other runs for the massage feature and when the heater is on. While it was expensive, I'm very pleased with the quality of the hot tub thus far. My nephew is an electrician and when we put the hot tub in, I had him wire it. He opened it up and told me that it was one of the best built spas that he has ever worked on. That was impressive to me. Since we've had the spa, my wife who has fibromyalgia has been using it daily for muscle relaxation. I'm very glad we got it and I would recommend anyone to get a hot tub from Master Spas.

My wife and I have been thinking about spas for a long time because we have back problems. It is really good for relieving back pains and joint pains. We went to a show and we liked the spas from Master Spas. I'm 6'5" and I weigh 330 pounds and all the rest of the models were too small, so I got the 7-foot Clarity with the Bluetooth, the Ozonator, stereo speakers built into it, and colored lights. During installation, my electrician got the ground fault breaker wired wrong. I talked to one of the technicians over the phone and then, I sent him a picture and he spotted it right away. He was spot on! He talked me through how to do it.

We went to a spa show and my wife liked the Healthy Living tub from Master Spas. It's got the magnetic stuff, and it has lights. However, when it was shipped, there was no free filter in there. That would have been nice to have, so I went ahead and bought one separately. They had everything else that starts up, but it didn't have the starter filter that you need when you fill it the first time. It took me four trips to the the dealer to finally be able to get some stuff that I was gonna need. Nonetheless, the quality of the tub is good and it's nice to relax in it.

We bought the Twilight Series model 8.3 from Master Spas. We didn't really want to spend that kind of money on a hot tub and not get a quality hot tub. I did a lot of research for close to two months before we pulled the trigger and decided to buy that one. Master Spas is the number 1 tub in Canada. If Canadians are buying them and putting them outside, I was told that the average utility bill is $23 a month. That's less than a cable bill in order to maintain the heat. That's totally affordable. A lot of other companies put a lot of money in marketing but they don't put a lot of money in their hot tubs. Master Spas, however, put a lot more emphasis on building a great product and then letting word of mouth do their advertising for them based on the quality of the product.

One time, we went to a show at the Providence Convention Center. There I got a Health Series from Master Spas. The rep suggested that it would be better to go with the top-of-the-line of that series. The one I got has 30 jets, a water fountain and a 240-watt cover. However, I'm at a point where I may have to drain the water and I need to figure out the process to do that. Their website doesn't show me that. It only shows me how to fill the spa and balance it but not how to drain it, clean it and put fresh water in. Also, it took me a while to figure out how to get the pH level to where it should be. Master Spas also never told me about the calcium in the water and how to make sure it's well-balanced. I had to find that out through a spa company in the area. So, I learned as I went.

We got a hot tub from Master Spa, which has got a lot of features. It's the 8 x 9-foot Michael Phelps version, and it has 70 something jets. Installation was done well. It took them a long time to do it 'cause they had to remove the old one. The tub is very good and we use it once or twice a week. It is not cheap but we are satisfied with it. It's a good one to buy.

We purchased a Twilight Series from Master Spas. We got the waterfall and the lights in it. It was almost like the other one we bought 18 years ago, but we didn't go with the slider this time. It was also from Master Spas and its side, where you get into the mechanicals, was easier to get off. For the new tub, we dealt with one guy and then Mark, the owner, and they were great. The quality of the tub is okay so far. Master Spas is the greatest. I wouldn't go with anybody else after having it last for 18 years.

I purchased one of Master Spas' tub before, and I liked it. Master Spas is a little more expensive than most, but the quality is good. I bought a second one, and I'm pleased with it. I got it at a hot tub fair, but the local dealership took me in when I needed some help and they told me that things were under warranty. I'd tell others to check out Master Spas.

The salespeople of Master Spas were great. I wasn't pressured into anything. I told them what my price range was and they stayed within the limit. I purchased the T240 model. It's a three-person spa and it fits nicely underneath our deck. It has everything except the radio. It doesn't play music. But it's American made and it's great. I absolutely love it and I use it every night. I'm a disabled vet and it's helping to cut down on pain. I'd recommend it to anybody.

We like Master Spas and they have good reviews. We had a used Master Spas hot tub that I got off of Craigslist. It was extremely old and the pump went bad that we had to get rid of it. We got a new one and the person we bought it from has good reviews with Master Spas as well. They also come out and service the spas. Also, the people at Master Spas were awesome and their knowledge of the tubs stood out. The quality of the tub we got is excellent and the cost is very reasonable. Our hot tub has a lounging chair, led lights, and 43 jets. Now, I have less aches and pains.

We purchased the Twilight Series hot tub from Master Spas since we’ve had that product before. Back then, they were having a show at Wichita Falls, so we went over there and we liked what we saw. The guy that was selling the hot tub to us was really helpful and we liked him too. So, we bought our previous tub. But when we sold the house that our previous tub was in, the people that bought the house really wanted the hot tub. So, we let it go and we had to get another one. We had a Hot Springs hot tub there too and we sold it with the house as well. So, we were without a hot tub for a long time until we got another Master Spas tub.

My Master Spas tub is of a triangular shape. It fits well in the space that I had. Before the purchase I looked at some of their reviews and some videos online. The choice was between them and another company and my wife liked them better. But it had not been a great experience with the store. We were there on a weekend and the manager had left early. He came back, though, and made the deal. However, when I wanted an extra filter he didn’t have the filters in stock. For the couple of time I stopped in there, he told me he would have them but he didn't. He was gonna call me but he never did so I ultimately ended up ordering one online.

We wanted a down-size from the larger spa that we had. We also wanted seats and didn’t want an incline on our large area, and Master Spas was more advantageous from what we liked. They were doing a special in town and we happened to view them, and we thought that it was a pretty good price. Their team was very professional. I’m happy with the way the spa is working, and I haven’t had any service issue. We use it three times a week and it's very good.

I looked at a couple of tubs at the factory outlets in Castle Rock. They sell the same spas that were in a Master Spas show in Denver, but they were about $2,000 less at the show. I was glad I went and looked at them ahead of things because I saw what kind of deal I was getting into. The presentation of the tub at the show was good and I’m happy with it. The guy was very informative or else I wouldn’t have bought it on the first show since my other one was leaking from the conduit underneath. I tried fixing it myself, but I just gave up on it and wound up selling it.

We looked at several hot tubs and we did some online looking. Based on their overall features, workmanship, recommendations, and the general opinions of people that seemed to have put comments, we decided to purchase the Michael Phelps line 800 series tub from the Southeast Wisconsin Master Spas. We also know the manager of the store pretty well, so we were able to get some good feedback from him.

We had an older version of Master Spas and we loved it so I bought a newer one. I went looking online and I found the one I wanted, which was the Master Spas 700 series. We went to the show and the girl I talked to was really nice. However, she told us that all the pumps were on one side of the hot tub but they were not. They’re on three different sides of the hot tub, so it makes a difference as far as trying to maintain or repair the tub. The tub is going to our gazebo so we specifically asked her if all the pumps are on one side and because they are not we gotta be able to pull all the panels off the three quarters of the tub to get to them.

We got the Twilight 8.25 from Master Spas. This seats seven but we wanted one a little larger. It has two pumps, which we wanted. They had some show specials, and it was exactly what we were looking for. They seemed to have a process that they use for their insulation, that's blown on the walls. It is a big deal because a lot of spas and hot tubs when you spring a leak, tends to go down the wall of the spa and leak out. It could be 3, 4 feet away or it could be on the other side of the tub, and you don't really know. Master Spas has the highest grade insulation you can get to keep your tub warm, and when they have a leak, it's right in the spot where the insulation is wet. Also the cover that you get with the hot tub, is about eight inches thick. It's very well insulated and you don't lose any heat whatsoever.

We had talked to three relatives who have hot tubs. We were getting the pros and the cons, what to look for and what to be careful of. When we went and talked to one of the salesmen at a display show, he showed us three of the units and we got interested in them. He seemed to be very knowledgeable. He was showing us all the features and he seemed to know the hot tubs so we appreciated talking to him. He was real friendly and he didn't really pressure us. He just showed us what they had and what the prices were. And he showed us all we wanted so we were pleased with him.

I love Master Spas. I really like the Master Blaster facing up. That jet makes all the difference in the world and it beats every other Jacuzzi out there. The Master Spas team answered all my questions and they were very helpful. The installation went very well. They were really cooperative with everything. Our Master Spas hot tub's quality is excellent. It gives an exhilarating feeling. There’s nothing more exhilarating than that spa. Master Spas is the best hot tub out there.

I've been without a hot tub for about a year. I moved from Illinois down to Kansas. I went to a show and I liked the spa from Master Spas. I have their 4-person hot tub. It's the standard package and it includes the lights. I use the hot tub about three to four nights a week and soaking in it has helped with my joint pain quite a bit. I start to feel pretty good within 10 or 15 minutes. People should definitely check into the company's spas. Their people were also very professional. They seemed to know their stuff and they could answer all my questions.

We were at a show where Master Spas was featured. The construction and the overall appearance of the spa seemed to be so much better than the others. I got the Twilight one and the quality is absolutely wonderful. It was a little on the expensive side, but it has helped me out and it has been a good investment for us. I like the most the spot where I can recline, almost like on a lounge chair. It was overall a great experience.

I had a hot tub before that was about 14 years old and the company had since gone out of business. Since Master Spas owns a number of different brands, they're fairly a significant player in the industry. We went to a trade show and got a hot tub from them which I liked the features, options and the way it was built. The previous one I had had a couple of features that I liked that aren't on this one though, but it's not a deal-breaker. It had an economy button which you could push if you're going away for a week or two, so it would lower the temperature automatically up to 55 degrees. That was just convenient and the Master Spas hot tub doesn't have that but it's not that big of a deal because I can just manually lower the temperature to 55 degrees.

I attended a Master Spas exhibit. I went around and looked at all the different models they had, and figured out which one I liked and negotiated a price on it. I like their lounge option and the comfort of the seating. I also like how it has two motors that you can separate and just control part of it on it’s own, and how you can turn off and on certain jets, and have more water flow go to one area. I use it to relax and for therapy on my back, and it seems to help loosen up my muscles and relaxes it. We just check the water level and add some chemicals once a week to maintain it. So far, everything seems to be working fine.

The TS 8.2 from Master Spas had the features that I wanted. At the time, I purchased it because of the price. It was a slightly damaged unit that's why I got a good price on it. And, the type of insulation they used because I had an ant problem on my old one. They were eating the inside of insulation and Master Spas was one of those that offered the other type of insulation that the bugs don't feed on and that was a deciding factor for me. When it was installed, there was more damage than what was revealed to me at the show where I purchased it and I only had minimal price reduction over the non-damaged one. But so far, it seems to function as expected. I just put chemicals in it every once in a while for maintenance.

Master Spas' corner unit fits perfectly for where I needed it. I purchased the Twilight 240 which has the light features, the waterfall and the 26 jets. It is perfect for what my husband and I need. The installation team got here with the unit and my electrician got here at the same time. I started filling it with water as soon as it was in place. But they didn't stay to show me everything and to see that the lights were not working. I couldn't make the lights change colors. That was my only set-back on the whole installation process. Since the installer gave me his cell phone number, I called him and told him that the lights won't change. He said, "You have to press the button repeatedly." And I said, "I did and they won't change." They sent out the service guy in two weeks and turned on the light features.

We got the Twilight hot tub from Master Spas to replace our old one which was having problems. The installation was very good and the people we bought it from set it up and gave us a training. The price was reasonable and the quality of the pool was good. We love the tub and we highly recommend it.

I chose the TS 8.2 as it is the same size I wanted, and I liked that I could lay down in it. I ordered one from the spa outlet and the Master Spas team was real good. I talked to one guy and told him about a problem I was having with the outlet spa, and he said, “No problem.” I talked to him on Monday and the spa was delivered Wednesday. I have a really strange yard, but the installation went well. I've had the spa for three months and I've had to have someone come out and put in a new pump already. When I called to get it repaired, they gave me a recorded line and then I had to check on the internet to get a response. There should be a person talking to the people and not just saying, “We’ll get back to you.” Nonetheless, I love the spa. I have really bad arthritis and I'm in it everyday. I’d definitely recommend them.

We purchased the Twilight 7.2, which was about the size that we wanted. It's the one with the lounger, which was the difference between the 7.1 and the 7.2. I like that because it had the jets for the calves. It was delivered and set up on time, and I got my electrician to come out and run 220 to it. Then the tub was filled up. I followed the directions in the manual for keeping the chemicals down. Everything is a-okay and has been for the last 10 months. There were plenty of reviews online and I was hoping those things wouldn't happen to me. But people online tend to leave bad reviews then people who don’t have an issue don’t leave a review. I haven't had any issues with my spa and I got exactly what I expected. The quality is great.

We like Master Spas HL 8 and we like the price. However, the salesman told us that they would install the hot tub, and they did not. When they brought it to us that day, the delivery guy said that they don't install it. Nevertheless, the quality of the tub is great and it's relaxing. I would highly recommend it.

I've had a good experience with Master Spas. The rep I worked with was very helpful, and showed us how to work everything and how it worked. So, I was happy. The installation went excellently, except they had the wrong spa covers for the size of the spa, and that was what the company had shipped. The installers finally had to say, “Hey, we have the wrong size in Boise. We’re gotta have to FedEx you one from the big company.” Other than that, the guys were great.

We’ve had a lot of spas. We’ve had Marquis and Beachcraft. But my daughter had a Master Spa in her backyard and she told me how easy the maintenance was. You wouldn't have to add a lot of bromines or chlorines. So I did some research online, called some people who actually own Master Spas and then, went out and visited the showroom. I talked to the salesperson and then decided that that was probably a good choice. I chose the LSX 700 because it was the smallest that had the most jets. We don’t party in the hot tub. It’s for therapy and I thought it had the best features.

I’ve used a hot tub for about 14 years now. I can hardly get through without it. I would be in that thing in the morning for an hour and a half and then I can get through the rest of the day. But our Moen had finally broken down and we went into town with the full intention of coming home with a new tub. I purchased a Twilight Series hot tub because of the things that the salesman told us about the unit and we got the upgraded model where it’s got three motors and the spa mode. But in the beginning, we got off on the wrong foot with the salesperson. We had already paid for this whole thing when we got it but then, I was not gonna get what I was told I was supposed to be getting. There was a big discrepancy there.

We heard good things about Master Spas from friends. We ended up buying the Master Spas Clarity and it has and jets. It's a quality tub and we got great price on it. I had a knee replaced and I can go out there and do my water aerobics in a warm hot tub, and I can turn the jets on and get a massage. We had a softtub prior to that, which wasn't as good. It was harder to take care of and we couldn't use it year-round. The Master Spas team was also absolutely wonderful, including the guys who delivered it here. They were very knowledgeable.

We went to a hot tub show and after seeing the Master Spas units that looked real nice, we did some research while we were there and found out that they were highly ranked. A couple of guys helped us and the original salesperson was extremely enthusiastic and knowledgeable, and that had a lot to do with us feeling good about the purchase we were considering. I purchased a Master Spas TS 6.2 which was the right size for us and we love it. We use it almost every day. It's very reliable. So far, it just does everything it's supposed to do. We made a real good decision purchasing it. The installation was a piece of cake. The Master Spas hot tub gives my wife and I some nice, quality, alone time. And its maintenance is simple and easy, and not very time-consuming at all. You just check chemicals periodically and once a week, you add chemicals and rinse filters. My wife and I recommend Master Spas.

There was a local distributor of Master Spas in our area that we've been checking with, and we like their service. The Master Spas team is great and the jacuzzi is very nice. It has a waterfall on it, a light and several levels of jet power. I have Rheumatoid and it's been very helpful to my mobility.

My wife wanted a hot tub to relax so I purchased a Master Spas Balance for her. The representative was knowledgeable and easy to deal with. But the guy that they recommended to install wanted twice as much as the guy that I had do it. All the first guy wanted to do was for me to take pictures and then give me a quote through the pictures whereas my guy came out twice. He came out once to measure and see what kind of panel I had. The second time he came out, he installed the hot tub. The guy recommended by Master Spas also asked me if I was gonna put the hot tub permanently or not because that would tell him whether he should use copper or aluminium. And that was a huge red flag for me.

I've had spas for so many years but the Twilight Series 7.2 from Master Spas is very relaxing. It helps my wife with her arthritis and my daughter likes it. I’ve had Hot Springs in the past but Master Spas is better. It’s like buying a Land Cruiser and a Lexus. You get the same car except for a few interior things. The dealer had a lot to do with our decision to buy that particular model, and my research also told me Master Spas was a very good spa. I’d recommend them as well.

We had a Master spa before and we liked it. So, the research I did led me towards getting a Master spa again. I got an LS900 spa. It was a factory blemish model that was on sale, so it's discounted. In addition to jets, it has lights, a sound system and a Wi-Fi module. The Wi-Fi module doesn’t work and I’ve never been able to get it work. I’ve sent a couple of e-mails, but I had just taken the time to get on the phone with a representative and try to troubleshoot it over the phone. The folks at Master Spas are good.

We purchased the Master Spas Clarity model and it’s a great and terrific spa. The seating has the lounger. We have the jets and the lighting. It’s perfect and we love it. The tub is relaxing and my husband uses it almost every night.

We were considering a hot tub and I had done a lot of research. I research all major purchases thoroughly. However, the hot tub business is the hardest to research due to the huge negatives expressed towards all brands. I have never seen anything like it. So my wife and I went to the Springfield Mass. BIG E, to check some out. We looked at two brands. The first was pretty good. The second was Master Spas and they blew away the competition in components, pumps, controls, insulation and tub construction. The price is expensive, we purchased the Legend LSX900 mostly because I am 6' 3" and second we wanted to fit at least 6 comfortably.

I own an H2X trainer 15 swim spa, made by Master Spas, I have the Eco-Pur system because I was told how great a system it was. My spa is less than 2 yrs old and the Ozonator has gone out. The paperwork says that the ozonator has a 2 yr warranty, it does not stipulate between a standard ozonator and the one that's part of the Eco-Pur system but according to Master Spa the Eco-Pur system has only a1 yr warranty. This make absolutely no sense to me. The Eco-Pur system is sold as a better system. I can no longer endorse this product. So my advice do not get the spa with the Eco-Pur system.

On July 14, we agreed to purchase one of your spas at the Alameda Fair Grounds with the understanding that the salesman, Josh, would order it the following day. He said he’d put a rush on delivery so we would get it within 3 to 4 weeks. We signed an agreement to pay in two installments plus a down payment with last one due the day of delivery.

Well, I am going to start writing reviews about our experience with Master Spas. I have given them 0 stars because that is what they should be rated. We have waited and waited for help. Nothing. We have contacted them multiple times and they treat us like we are bothering them. They have our money. We purchased the 9 foot hot tub and 15 foot swim spa. We asked for the best that they have. We haven't receive the swim spa as of yet and we ordered in May. The hot tub was delivered but was not what we ordered and is leaking. It came filthy dirty and it was as if it had been in use. Do not purchase anything from them. This was the worst experience I have ever had in spending $44,000.00 dollars. Yep you got that right, we spent that much money and have leaking hot tub and no swim spa. They said they dropped it. I doubt it.

Updated on 06/02/2019: I have reviewed Master Spas in the past and they replaced our spa. I will not change my review because we had to beg to get our Spa fixed and they did with a lot of begging. The reason they the replaced spa before is the same issue we are having again. We have now had the replaced Swim Spa now for about 8 months and about 2 months ago, we saw a crack in the acrylic. I called Master Spas and was told I had to send a picture of the crack.

The defective jets were promptly fixed by Premium Wholesale.

The company has responded and has sent a parts replacement. I installed it myself, and the issue is resolved. Thank you for sending the correct part to resolve my issue.

Twilight Series Spa - Purchased 6/22/18. Delivered 6/25/18. Salesman (Don) said to call him if we had problems. He is not responding to messages left on a cell phone registered with their company. He was to tell us who could service us in this area but never did. I finally found a service number with the company. I was told that the nearest service rep is more than a three hour round trip (service call that we are responsible for according to the warranty) and it looks like hot tub repair is more of a sideline for them as they focus on bathtubs. There are four locations for service in the Shreveport Bossier LA area where we live. Why aren't any of them authorized for service? That seems unreasonable. Seems like a way to dodge warranty work.

Tom ** answered all of our questions by phone and knew the product well!! Very informative... Regarding the house call - Tom was prompt and very efficient. I would recommend Tom and Master Spas to all.

I spent a little under $9,000 on my spa with a verbal agreement for it to be delivered ASAP. Last Friday 06/30 I was promised delivery for today Thursday 07/05/18... Now all I am is getting excuses. POOR service and EMPTY promises. BUY ELSEWHERE.

BUYER BEWARE of the small print in the warranty. Through NO fault of our own, a control knob came off of our hot tub which is less than one year old. Come to find out in the "small print" of the warranty, the parts & labor to fix the warranted item are covered, BUT a service fee is charged TO THE CUSTOMER by a contracted technician. Spending the amount of money we did on the hot tub, I expected better customer care than this. There should be NO "out of pocket" expense to the consumer for warranty work. In hindsight, I'm not really surprised though, as when the tub was initially delivered, the cover was defective & had to be replaced & the tub was also missing several screw covers.

Master Spas had an all-out sale at the convention center here in Huntsville in February. And my wife and I went and took a look, and we really liked what we saw at the time. The Master Spas team was great! The guy showed us around all the different models and discussed the differences. We bought the LSX 800 hot tub. It has 70 jets and three different pumps. So, there was a lot of different therapy options with it.

We wanted a hot tub and we liked the Master Spas hot tub when we saw it. Compared to other hot tubs, it seems like it’s a fair price. And the majority of the jets on one seat is why I bought it. The Master Spas team answered all of our questions and we had a good experience with them. My wife was home when the spa was set up and she told me that she didn’t have any problems with it and the team was professional. Overall, Master Spas has a good spa.

Master Spas had a show at the convention center and their reps were helpful. We walked out with a $10,000 spa. And when we've had a couple of issues with the spa in the past they've been really helpful. We had to order new parts and had a problem with it but they've been very responsive. They had good records and were able to pull up what we have. They were able to find the proper parts versus saying, "You have to find your receipt and tell me what you got." They sent the stuff out next day like they said they were going to so I'm happy with them. And I would refer them out to people. The quality of the spa has also been good. We had another spa for 18 years and it died, so we needed a new one and we've been very pleased with this spa so far. I'm pretty critical and I'm very happy with what they've done. So use them.

Purchased a Twilight Master Spa 2 years ago. The spa itself seems to be a great hot tub. But it totally stopped working several weeks ago. It's still covered by a warranty. But getting someone out to fix it has become an extremely frustrating project. There's only one company locally that services their tubs covered by a warranty. And that company never answers their phone and never does a call-back. Finally did get one call-back 2 weeks ago; they set up a day to come out which has come and gone. Nobody showed up on that day, no one answered their phone again and didn't get a call-back. Now, four weeks into all this, I've called so many different people involved with the company including 3 more calls today and a sent email. Still no one from Master Spas making the effort to solve this problem and support their product. I could never recommend purchasing a Master Spa at this point; they simply don't stand behind their product.

I had looked at two or three hot tub manufacturers and I couldn’t tell a lot of difference between what I’d looked at. I went to a trade show event and I chose the Twilight Series 7.25 by Master Spas there. I bought it from a local dealer and he’s been very supportive. They brought it out and set it up. The tub is high-end and I like the number of jets it has. It had a Bluetooth audio system, a waterfall feature, and LED lights. I’m very satisfied with it so far and the cost was right in line with other high-end hot tubs. It wasn’t a lot cheaper or wasn’t more expensive. I use it mainly for hydrotherapy as I’ve got bad knees and ankles. And it’s helped with my old joints. Master Spas has a quality product, and the company and the authorized dealers stand behind their product. I'm a very satisfied customer.

Master Spas had a showroom nearby and we liked the sales people and everything seemed right. We went to one of the big weekend sales Master Spas had at the mall and looked at them all and the 7 x 7 seven-person hot tub was the size that we wanted for the number of people we had in our family. It has a couple of little waterfalls, and has lights inside the tub, mainly hairs. Master Spas was very helpful. I have a large driveway and they had to bring it down when they installed it and we took it around the side of the house, put it on the lower back porch, and they handled it extremely well. Then they showed me how to put chemicals in. I've also called the office several times and they’ve helped me with different things that I've asked about.

I bought a Master Spas tub and everything was good. It has two pumps on it but I kind of feel like they’re a little bit underpowered. But I had Cal Spas right before this and the jets aren’t necessarily as hard. This tub is much deeper and bigger than the Cal Spas so that’s nice and I’m very happy with it.

I purchased a hot tub from Master Spas. We had been looking around for several months and we went to a fair where a whole bunch of companies was set out at the fair ground area. We had been looking at Master Spas and it seemed it was a nice unit. Their reps were great. They took their time in explaining everything to us. We were impressed with the price too compared to what we were looking at. The people that delivered it and set it all up for us were awesome. They unloaded it and they had plenty of help there because it was a big 8 x 8. They made sure that they were able to get it off carefully without damaging it. They set it up where we wanted it and went over everything with us. We use our spa every day and so far, the quality has been great. It's so easy to keep clean and we're tickled pink with it. If somebody would ask me where to go to get a spa, I'd definitely send them to Master Spas.

My wife likes the lounger and I like something that has jets on my back and the spa that we got from Master Spas just fits what we like. We saw it at the fair and it had a good price. They were very workable, so we struck a deal. The last one we had was an in-ground with a pool, and the Master Spa is 100 times better. When I had the house built, I had electrical to the outside by one of the spa and then the master electrician put the plug in. The company that delivered it had a guy came out and said that we have to provide the wiring. So I got the wiring but the guy hooked it up wrong. And it did what it was supposed to do and it dropped offline. Then they said our board was fried and we had to buy stuff.

I bought the Twilight from Master Spas after I did a research online for the quality of hot tubs. I've had four hot tubs over the years, and Master Spas is the best. The cost is good, too. Its jets are much larger than normal jets. They are adjustable individually and then the lighting is LED with nine different colors. I had a little bit of a lighting issue initially and the Master Spas team came out and fixed it. I was very satisfied with their quality as well as doing it in an expeditious manner.

The Master Spas sales guy was great. For any information we needed to know, we picked his brain, and he was very knowledgeable. Master Spas is the best and my overall experience with them was really good. They keep sending me emails saying, "If you need anything, just give a shout." And I don't think I could get any of that from anybody else that I know of. I got a three-man tub from them and it's a run-of-the-mill, but I like it a lot. With my line of work and since my body's getting old, I use it a lot. I would tell my friends to get one.

I wanted to share a couple of observations regarding the Master Spas company, product, and support. As noted by many of the comments be very aware of how they install (or don't install) your new spa. Master Spas contracts with some local guys to carry the spa into your home and place it on or near the location of choice. They do not set it up or connect the electrical. The delivery guys are often very uninterested in anything other than dumping the tub in your yard and moving on. No input on startup or maintenance. Just minimal delivery.

We went to buy a pool suite for our pool and Master Spas was having a sale on their 2017. My husband and I had already been talking about getting a spa because I had neck and back issues and he has back issues. We thought having a spa would help so we purchased the HL7 Healthy Living spa from Master Spas. It has 54 jets and it has the specified neck and back which is why we bought it. They offered us a good deal and told us this is specifically designed for therapeutic like what we were needing.

We had an old Jacuzzi for about 15 years and we got tired of fixing it. We decided to get a new hot tub and we needed something that could sit at least four people. We picked the 5-seater Master Spa at Primo Hot Tubs because of the recliner feature and the number of jets in the seats. It was also the right size for what we wanted At the time, it was on sale because there was a show special. We bought it right there and Primo came out and put it in for me.

We were on a lookout for a hot tub and Master Spas was at the fairgrounds. I got the hot tub that was small enough to fit the spot that we wanted it for and it would only be two of us using it. The people at Master Spas have been helpful with any questions I've had. But we have a temperature problem. It keeps going up to about 105 or 106, even though we just want it set at 96. I’m tired of just troubleshooting over the phone. It’s only temporary fix. I would like somebody to come out and actually show us a permanent solution. But I don’t know if anybody would be willing to do that. Because every time we call, they troubleshoot over the phone and then it doesn’t really resolve it. Also, it was a little pricey since we didn't have that many jets for what we paid.

We liked Master Spas' reviews, price and location. We got our tub because it was bigger and it fit more people in it. I like that there is one seat that had the jets that came down. The lights are also really nice and the water feature, too. The only issue was we had some electrical problems at the beginning, but they got all that worked out. Everybody in the dealership has been great. They bent over backwards trying to get everything to work and get it to us when we needed it and fix the issue. If the tub breaks in five years, I won’t be very happy.

We bought a Healthy Living spa two years ago and it's a good value. We use it a lot in the winter. Also, the people from Master Spas were great in terms of customer service and installation.

We got the Twilight hot tub from Master Spas. It's a little two-person triangular-shaped hot tub, and it has lights and you can add music to it if you want. We saw it during a spa show in our expo center in Temple, Texas. It had a good price and the Master Spas team was friendly and helpful. I love the quality of the hot tub. I only had one problem with it and it was my fault, but they came out and fixed it and didn't charge me anything for it. They have good customer service. I used to get massages every month, but since I can incorporate the hot tub into my routine, I haven't even had a massage in the last three months. I just get in the hot tub and feel much better. It's definitely worth what I spent on it.

My wife wanted a new hot tub and Master Spas had a show at a fair ground. We went to this show where they had a bunch of hot tubs set up, and we saw one we liked. They were very nice people to deal with. However, when they came over, they dropped off the hot tub and pretty much left. They didn’t set it up enough, they didn’t make the hot tub work and they didn’t hook up the electric. I understand that they're not electricians, but they should send some kind of electrician that's certified to set these hot tubs up. For the money that they charge me, they need to deliver it to my house, fill it with water, plug it in, set it up and make sure it's 100% right and I'm 100% happy.

There was a show in town we went to and we found a hot tub that met what we were looking for. We didn't know what we were looking for other than a particular seating and make sure it had sprays and easy to take care of. The rep at the show was very helpful, very patient and asked a lot of questions, so that he could guide us to the right one that we were looking for. We purchased the hot tub from Master Spas and I love it. It's easy maintenance and everything's working out as expected. We like to go out there in the evening and just relax a little bit, a couple of times a week, even in the winter. We've had it a couple of years now.

We went to a spa show, saw a Master Spas Twilight Series tub and fell in love with it. It has the light system inside, 16 jets, and two pumps. I had a back surgery so it has helped a little bit.

We went to one of the biggest sales that Master Spas had. We liked their toilet and we bought it. Then we were having mixed information from the local company and other people that dealt with Master Spas on how we should deal with the chemicals, so we sent some email and then they just sent me an email response to my question in a timely manner.

I like the strength of the jets and spa of the Michael Phelps. Also, it's easy to clean and the lights are kinda neat. It's a topnotch spa. The reps were knowledgeable and it was an easy purchasing process.

I walked into Aqua Spas on a whim and I liked the color and the amount of jets in the Master Spas HL 7. In the spur of the moment, I decided to take the hot tub home. But I actually walked into Aqua Spas a month before and it was very quick. I also explored some other stores around town. There was a lot of timing involved, seeing what they have in stock, being patient and learning about the spas.

I liked the Michael Phelps spa's size and number of jets. It has a lounging seat and then the rest of the seats fit in. I also like the depth of it, the various controls, that are three separate pumps, the lighting in it and that it has a double filter. Also, it's got the plastic pan on the bottom because the wood framing doesn't sit on the concrete directly and soak up the water that's underneath. It comes in a pan. My other one is the wood framing and for whatever reason they don't use treated lumber and it's the dumbest thing I've ever seen. And this spa doesn't use treated lumber either. I can't imagine it's more expensive to use treated lumber than if you use regular lumber but I would like to have it be treated lumber.

We've owned hot tubs for 20 plus years so we knew what things to expect and look for as far as features. We bought a Master Spas TS 7.2 from an independent dealer because of its price and number of jets. And I'm very pleased with the jet layouts and the different configuration that we were able to get that benefited both myself and my wife. She's much shorter than I am which could pose some problems with some hot tub options. I had both knees replaced in the last two years. I also have joint and shoulder issues. The hot tub helps with the day-to-day stresses, muscle soreness and joint pain. We use it almost daily and it's simple, easy and straightforward to upkeep. Even with people who don't have a lot of knowledge on hot tubs, it doesn't take much to get on board with what they need to do if willing.

I bought a Michael Phelps Swim Spa that's 20-foot on and a separate nine-person hot tub from Master Spas after I saw the Master Spas reviews online and the quality of it. Their salesman was very thorough as far as making sure all my questions were answered and giving me information about the stuff and the quality of the tub is excellent.

I ran into the people at Master Spas at a spa showcase that they had here in town, and everybody I dealt with was cool and easy to deal with, all the way through the financing. They even gave candies for me to chew on while I waited. The Twilight 7 had the right design and size, plus the pricing was right in what was expected. It's a basic spa with fancy lighting and a little waterfall if I want it. It's got a warranty and there are also plenty of jets in it. I've had it since February and I had one problem with it, which took a couple of trips out to get it fixed. On the left knee jet in the lounger, the hose was shorter than it needed to be and thus was impinged when they put the foam in it. Whoever the QA guy was that day should have seen that and shouldn't have allowed it to happen. Once we pulled all the foam out, it was a pain in the butt. But Master Spas' warranty service through their vendor has proven to be good since they stood up to their warranty.

My wife did some research on the internet for different brand names, and somebody that we knew had purchased from Master Spas about a year or so earlier. We looked at the information that was available as far as the product, and they had a show. When we went to the show, we picked out what we wanted. There were a couple of reps there who were very knowledgeable about the product. Also, they were good about getting it scheduled to get out and deliver to us without any problems. We got a CLS Precision 7 and so far, we haven't had problems with it. It's got jets, lights and a fountain. It's got an internal marble-like finish and the cabinet's real nice. It works very well and the cost of it compared to other stuff that we were looking at was fair. Right now, everything works fine so I would recommend them.

I got the Master Spas Twilight 8.3 and the tub was nice looking. The salespeople from Suntek Spa didn't pressure me at all when I bought it. The hot tub is perfect. The price was also somewhat a big factor why I bought it because most tubs in that quality were 15 grand. I paid about $11,000 so it was much cheaper. It feels strongly made and the jets are very powerful. It's good for a massage which is what I bought it for. And it's also easy to keep clean which I was worried about. I sleep like a baby now because of it. And it's also relaxing for my wife. If you're looking for a hot tub purchase it.

We purchased the Precision 7 from Master Spas. We went into the local hot tub place, Hot Tub Universe in Fall River, that was recommended by friends. We had lots of questions about hot tubs because we were interested in getting one. Neither of us has had one before, and we knew that we wanted to get something that would seat a fair number of people. Precision 7 was recommended to us by Hot Tub Universe. So, when we looked into it and thought about it, it was the one for us. It has lots of jets and it is a good size for us -- a mid-size one. The seating configuration does not include a lounger, which we did not want. Also, it has some colorful lights and it seems to be easy to take care of it for first-time hot tub buyers like us.

We had an old hot tub back in the 70s. It was a good hot tub, but we lost our house in a tornado and it went with it. We replaced it with Master Spas. The hot tub that we bought has a lot of features in it. But I like the other company because they’re local and if I need something, I can just reach out to them versus Master Spas, where I can only contact them via phone or e-mail. But the turnaround time when we have a concern has been usually three to five days. And it’s not bad. Also, the quality of the tub is excellent and we got a good buy on it. Master Spas is a reputable company. The last time I ordered filter, we got a different style. It’s a smaller filter than we’ve had. But I took their word for it and they’re working.

On April 24th my new Healthy Living spa was delivered. When using it I found that there were four jets not working or working correctly. Which tells me there are no quality control checks done at the factory. I started calling to get them fixed and after several calls and promises to be called back which never happened I finally was given a repair date of May 11th. On May 11th a person did come to my house and looked at the spa and told me I had 4 bad jets, really that is what I told everyone before he came. The person was there maybe 10 minutes and said I don’t have the parts I’ll be back next week. From May 11th till now, May 29th, no one has been back, no phone call, nothing. It looks like Master Spa is another company that takes your money and then forgets you. I should have purchased from another company. Very bad customer service or should I say no customer service.

I got a Twilight Series tub from Master Spas and I like the fact that it was only for two or three people, since I have a really small space where I wanted to locate it. The features that came along with it are great, with the lights and all the different choices we're seeing for three people. I tried to reach out to customer service to find out about something that was going on, and it was something they rectified. The rep was excellent and did a super job. The tub is amazing and I would recommend it to anyone.

We owned a Master Spa years before, and we moved from one state to another so we left it. We needed another one and we bounced back and forth between them and a different brand, and we decided to get them again. Every time I talked to their reps, they seemed to explain what they needed to explain. I ended up purchasing one off the floor and everything went smoothly. During the installation, I opened up the screened area and it wasn’t quite high enough, so I ended up having to pick out another section and lift it up. I had the screen connected to it pushed up to one end, so the installers can get through and drop it back down. They put the tub where I wanted it and put in the handrails, and then we started putting it on one side. We knew exactly the hot tub we wanted, but we didn’t know exactly the steps we would have done. We tried it on one spot, then we moved it to other spot and we liked that spot better.

I like the visual appeal and the different seating arrangement options of my 7x7 hot tub. I'm presently satisfied with quality and the tub has held up really well so far. But it would be nice if Master Spas would call to do a checkup after 30 days just to ensure the customer is still satisfied with their product because once the deal was done, I felt like I never existed. Other than that, I'd definitely recommend Master Spas.

When I went to look at the hot tubs in person, Master Spas had what I wanted and I already knew it was a good spa, so I bought it. The installation went very smoothly. When we were first hooking it up, I had an electrician over to the house ‘cause it had to be wired with a 240. He ran a separate line to the back of my house specifically for the spa and then he wired it.

I’m retired and I had a work-related injury that resulted in two back surgeries so I live with chronic pain day in and day out. I was spending a lot of time in the shower, three or four times a day just letting the hot water hit me. Hot water soothes me and I figured I should invest in a spa because of the warm water, especially for Winter. The Master Spas people were very professional and knowledgeable, and they told me everything I needed to know about a hot tub.

My husband’s disabled so we use the hot tub for health reasons. When we first got it, other than the last few months, we were in it pretty much every day. Master Spas had better prices than the other places that we looked at. My nephew also works there and we purchased the hot tub that was recommended to us. Some of the people there took the time to explain things. They were very good and helpful but some were not. But I was satisfied with the customer service overall. But when it was set up and put in our house, they didn’t explain anything. They just told us to put a cap of this, a cap of that, and a cap of that after so many hours, then they left. Customers have to make sure they know everything they need to know about taking care of the hot tub. Master Spas can have a teaching video that we can watch also.

I’ve owned a Legacy Master Spas with a lounge for about a year and a half now and have been extremely pleased with the experience. The hot tub we have has had no problems thus far and we use it around 4 days a week. It’s our source of relaxation at night and has been very easy to take care of. Energy use has been reasonable. It’s our first hot tub so I thought it would be a little more expensive on the electrical bill. However it really hasn’t been noticeable. Overall great experience. Would definitely recommend the company to friends and family!

Purchased my HL8 at Lakeline Mall Expo Show on 2/24/18 for my 25th year wedding anniversary. It was delivered March 21st, with a 24 inch crack along the top of the control panel. Called the reseller, Paradise Spa, and was directed to the contract where it states "Tubs are sold as is and can have blemishes." Long and short, we were advised that all sales are final. They gave us 2 choices... Pay an additional 2.5k to exchange it or have it repaired. Our tub was final repaired April 21st.

After I purchased a Master Spa at a spa show on Sunday, I spoke with a coworker regarding my purchase the next day. She asked if I checked them out because she'd had a bad experience with them as well as her friend's mother. I got online and started reading reviews. I found it suspicious that on this website a daily review appeared. I found it odd that a positive review was posted every day. I continued to look at other reviews on different websites (like the BBB) and found some very unsettling issues. In less than 24 hours I called to cancel but had to leave a message. No one returned my call, so I called on Tuesday morning. I was told I had to talk to 'Kevin' the general manager and was on hold for almost a half an hour. Eventually, 'Kevin' got on the phone.

First of all, I don't ever post reviews online because I work a lot and really don't have the time, and because I really don't like speaking negatively about people in general anyway, but after this weekend I felt compelled to come on here and tell people about my short (but really irritating) experience with a Master Spas roadshow that we went to on Saturday. First of all, I guess it's my ignorance but I had no idea that a spa roadshow was only one brand. I had envisioned this huge event with all kinds of vendors displaying their products and fighting for customers. Instead, it was a showroom full of nothing but Master Spas and a room full of hungry salesmen. The products looked nice, so we looked around.

If you are about to buy a hot tub... research. I did a couple months of light research to narrow down manufacturers. Master Spas is one of the best manufactured as far as components and tub process/quality go... and manufactured in the USA, which is important to us. Once you are looking at a few specific manufacturers, figure out what you want... seats, loungers, waterfalls, lighting, audio, etc. Our goal was a truly therapeutic spa... getting older, etc.. etc, didn't need the stereo or over the top light show. There are lots of options. One key thing with your tub... make sure it has enough motors to run enough features that you may want to run simultaneously. Some tubs you have to turn off lounger to get waterfall or something else. Get the most pumps your money will buy.

We had purchased a Master Swim Spa at the Pleasanton Ca fair expo. Feb 2018, I unfortunately have a Health issue. My central nervous system has been injured per a Surgery I had. Warm aqua therapy has been the best therapy for me. So my husband decided instead of paying for me to go to physical therapy pool and paying he would buy us a swim spa. We purchased it at fair. All went great. 2 wks went by no calls. We started calling always, "It’s snowing call back etc etc." We were told we needed to pay 1/2 to get date for delivery so we did.

I purchased a Master Spas Twilight Series 8.2 from Aqua Haven in OKC in November 2017. My wife and I had been looking for a replacement for a 10 year old hot tub that had developed a leak, that I could not find someone to make needed repairs. We looked at several different SPA companies and decided on the Twilight 8.2. We liked the jet's configuration and the sound system and lighting was definitely a perk.

Primo and Master Spas are terrible. I purchased my swim spa in 2016, and it arrived broke. The heater wasn't working upon arrival. It took several MONTHS to fix. Then the speakers went out. That took MONTHS to fix. There has been one issue after another with this swim spa. Worse purchase ever. Also, it is difficult to get them to come out to do the repairs... Even though you have a warranty. I had leaks in my swim spa since October that Primo and Master Spas hasn't repaired yet. I ended up filing suit in January 2018.

I gave 2 stars based on the spa is nice, I bought this spa and had it delivered early February 2018. Since then 2 jets have stopped working due to the adjustable ring failing to turn and locked into position. So with their 2-year warranty I called in a repair order. They told me who to call, once calling him I am advised that there is a $94 service charge which Master Spas doesn't pay. So my warranty reads they cover parts and labor says nothing about service charges, come to find out they only fully cover their spas for 30 days after that it is the owner's responsibility to pay the service charge. This is the first company I have ever dealt with where the consumer of a product has to pay for a service charge. This company makes a product in the USA and fails to fully cover their product for the 2 years, the parts and labor for this repair would be less than the $94 service charge. Cannot recommend them and never will...

We liked the looks of the Master Spa and the two-year warranty was nice. Looking at the filtering system and the size, we chose a tub from the Twilight Series. It's our first hot tub but we know people with hot tubs and this was by far the nicest one we've been in. The tub is great after working outside in the yard. The grandkids also come over and sit around in it. It's nice to have. I'd tell others to definitely consider buying one from Master Spas. The cost and the quality were good too. The price was what I expected to pay for something like that. We had some problems with some jets that weren't rotating but they said they had a bad bunch of jets and they sent a bunch of replacement ones. And so far, everything's been good. They had fast service too.

Make Master Spas one of your number one choices as far as a purchase. After looking at all the different models and talking with the sales, I narrowed down to Healthy Living, the one we ended up getting. It was a better price than some of the other ones. They also had a good staff working with us and the quality seems great too. The positioning of the jets and the way the jets work are my favorite things about it. Now we're able to come home and relax after a long day at work, and have family time.

We happen to be at the show that MasterSpas had and we liked their spa, and I purchased a three-seater spa from them. It has jets, a light, and the heater. The salesman and the installers were fine, they were cordial. The quality of the product has been good, so far. Master Spas hot tub has improved my life.

We like that Master Spas products are locally manufactured. They had a really nice selection. And one of our friends has one and we really liked theirs. They talked highly of it. The people there in the showroom that showed us the products and helped us with our selection were great, and it was just an all-around, really good experience. It wasn’t pressure sales. I’m a retiring mechanical engineer and I liked the way the salesman talked with me about the features and the maintenance and the care of the thing. That was one of my big concerns going into. It was how much effort it would take and it’s really been almost effortless.

I liked the product reputation and price of Master Spas. I bought a three-person Twilight Series spa from them and their team did a good job. The size of my spa was a good fit and the company was running a three-day weekend expo so they had special pricing available. My spa just has the basic features like the whirlpool jets, and it is digital and has got lights. There is quite a bit of fiberglass that’s being used in spas now and time will tell how my hot tub will hold up, but so far it seems to be okay. I enjoy relaxing in it almost every evening. I use it five times a week and I keep telling my wife that she needs to use it more. I've noticed, though, that I have one jet that's working, but it tends to come on and go off repeatedly. That’s unusual and I've called the dealership about it. However, they weren’t able to explain it and they didn’t want to make a service call unless the jet is actually broken, but I'd like them to check on that surging in the jet.

I wanted a spa for years and I saw Master Spas in one of those spa sales show. I felt I got a really good deal with them so we bought a Twilight Series spa. It was the most expensive one that we could have bought but we didn't want a better one because it was just for two people. If it wasn’t for the price for that model, there's no way I could really purchase another one. And I'm really glad I did because I got the hydrotherapy and that was exactly what we wanted. Their rep smelled a lot like alcohol at 11:00 in the morning. Nonetheless, he seemed knowledgeable and I had a good experience.

I was looking at spa reviews and I was told that Master Spas was the most dependable. We purchased a Legacy spa that has four seats and a master blaster. The quality is just great. One of the jets was not working after it was installed and they had somebody came out and repaired it right away. So far, we're enjoying it.

I’m a hundred percent disabled veteran and I struggle with chronic pain. I'm trying to deal with it in natural ways and I did a lot of research into hot tubs. I have a good friend in Fort Wayne with some family who works for Master Spas and I like the quality and the fact that it's US-made. I met the owner of the franchise and he was a really nice guy. They sat there and listened to what I would utilize it for and we tried out a few different types. We went with the spa from The Twilight Series. The actual sales team went over everything having to do with the spa so they were really great.