Master Spas Reviews

The Master Spas sales team was pretty good. They were a little on the high-pressure sales side but I'm accustomed to that. I didn't want the spa delivered until I had to pay for it. So from the time of purchase, the customer service gave me six months on delivery. I called them up when I was ready and I gave them two weeks to get the outdoor spa to me and it came right on time. The two young men that they sent here to put it up were very polite and they knew what they were doing. They came in, did their job and left. From a quality standpoint, it's a little overpriced compared to what I've seen since. I do my own installation including electrical hook up so I know what the internals are. I checked everything in there and they are very comparable to what I could have gotten for 800 to 1000 less. But I'm satisfied with Master Spas and the service has been outstanding.

We bought a three-person spa from Master Spas. They made it sound like it fits where we needed it to fit. They also said that it’s easy to keep the water fresh and clean, but that has not turned out to be true. We’re a little disappointed because the method they told us didn't work and it has been more work for us. They should have been more transparent with describing maintenance. Also, one thing I've noticed is that initially, the waterfall feature poured water out in a smooth stream, so it had a wall of water. Now it splits up into streams, giving breaks in that wall of water. The color of the water is very unappealing to me as well. But Master Spas made the purchase real easy and the spa was delivered quickly. My husband also had some questions initially and their team responded.

This was the worst $9000 I have ever spent. I bought the Twilight 7.2, and I have had it filled since the end of August. It is now the second week in October and we can’t even use it. The heater is constantly faulting out. We were told to change the filters every three hours until it was running right again. We cannot go more than about eight hours without having to clean the filters. We have city water, only my boyfriend and I use it (no hanky lanky in the tub), no pets have been it, and we shower daily. We haven’t been able to use it in three days because every time we go out to use it we have to clean the filters again and the temp fell too low to enjoy. I will never purchase this brand again. This is just a showpiece at the house that we can’t enjoy.

We had a hot tub before like what we saw at an expo and my husband wanted another one. We had bought a pool from the lady at the Master Spas dealer at Above & Beyond and we loved her so we went ahead and bought the tub. I wouldn’t have bought it had it not been for knowing her. Also, my husband got on the Master Spas website and they had an awesome video. He said he would have bought a Master Spas just on that video of whatever song that the company sang. The tub has that feature that makes the water soft. It also has lights, different jets and a waterfall thing. But, as good as the company was last time, they were crappy this time.

We were looking around and we found that place in Huntington. They had really nice stuff and they were very good and had a good price. We purchased a Master Spas 8-foot hot tub. Their team was good. They delivered it, put the base in, and sent someone here to show us how to use it. Everything worked out very well. We love it. Everything’s great. It was a little expensive, but it was worth it. I even recommended it to somebody today. They did a great job. What they said they were going to do, they gave, which is important.

Master Spas is rated very high on consumer feedback on different websites. I have a large family so I purchased the Precision model from them. The quality is good and it was fairly-priced. The sales team went above and beyond, and most of our interactions was done via email since they were out of our area. But it was good. The hot tub was good to have and we were in it all weekend. The only concern that I had was there was an issue with the filter that I haven't resolved yet, but that's about it. So far, so good.

At the end of August, we purchased an eight or seven-seater Master Spas hot tub from Niagara Hot Tubs. Though this is my first one, my wife's family had one and there were certain things we wanted to check. The insulation on the back and the way it was plumbed are some of the reasons I looked at it. I also took into consideration that you could move the jets from port to port if you wanted to set up a chair differently and that it's made in Utah or in Canada. They both have the same weather and have hot and cold climates. It was also the right size for my family.

I went to a Master Spas sale at Fifth Third Ballpark last year and looked at their products. I went back this year and the salesman sold me a hot tub and I got the Clarity. It has an LED lighting, padded corners, one lounger, four seats and the cartridge filters. The people that came out to drop the hot tub off was very informative. They let me know everything and set me up real nice. It's a little expensive but it’s better priced compared to some out there. I paid $6,000 and I was happy with it.

We bought a Michael Phelps spa from Master Spas on impulse, but we're happy with it. It has lights, a waterfall, and seven jets, and it helps with relaxing.

We got the Momentum from Master Spas. They did a good job in the pre-sales process, bringing it out there to their showroom and having a couple for us to test. We looked at the other ones that they had on but the resistance is not strong enough for me to go with the Michael Phelps brand. The other brand was H2X. We tried that one, it wasn't strong enough. There was a salesman, Michael, and my interaction with him has all been pretty good. They delivered it about three weeks ago and it's getting power this week. And so far so good.

I looked at a lot of therapeutic type spas and Master Spas was the best. Some spas were expensive and some less expensive, but none were as good. I got the Legacy 800 since the 900 was huge and the 700 didn't have the two lumbar jests that hit really hard. Their team was knowledgeable and addressed all my questions and issues. Their delivery crew was nice and knew what they were doing. The guy who explained stuff to me knew what he was talking about and was able to explain it to me perfectly.

We bought a Master Spas hot tub after we saw it on a home show. We liked it and it had a good price. We got it four years ago and just had a problem with it. We needed to have the motor replaced and it was a hassle. They were supposed to replace the part under warranty, but we got a pretty good runaround from whoever we talked to in getting the part.

I got the Essex hot tub from Master Spas. I like their price and the quality was better compared to other manufacturers. I bought the hot tub at a show in New Hampshire and I met with the salesman who talked to us about it. He said four to six weeks but it was 10 weeks so, that was a disappointment. We picked the hot tub up, they helped us lower it on the truck and they walked us through how to use the chemicals and to test it. I had used Jacuzzi before and its jets are stronger compared to Master Spas. Other than that, Master Spas is a high-quality hot tub.

We purchased a Master Spas' Momentum D where they separated the swim and the spa sections so that you could have two different temperatures between the two sections. We researched around online, then went into one of their showrooms and tried out the spa. We also looked at a lot of other swim spas, but the main consideration was the swim experience. With a lot of the other swim spas, you swim against a jet and it was like swimming in a washing machine. Whereas the Momentum uses a current and you can see the bottom.

I wanted to be able to swim in my backyard year-round without having to do an indoor pool, so I got a Michael Phelps Swim Spa from Master Spas. I also considered The Endless Pool, but The Michael Phelps' pool motor was contained in the unit, so it didn't stick out in the swim area. It was also quieter. Though I'm not thrilled about the cheap vinyl exterior shell that Master Spas used. I got to figure out a way to cover that. But otherwise so far, so good. I'm also not sure about the wood framing, that could have been aluminum or something more sturdy, but time will tell. I just had the spa for a couple of weeks, but I've used it a bunch and I like it.

I was originally looking at an endless pool, but as soon as Doug showed me the Michael Phelps and some of the things they’ve done, we were sold. Doug was the deciding factor, but I’ve water skied all of my life and I liked the fact that the Phelps pool has a propeller in it which is a technology that I'm very familiar with. My wife and I also liked that the Phelps pool is flat in the back, so we have more swim area. If we want to sit down, we can do it on the spa. There’re three seats at the back and the fact that that we can dial the pool in with our iPad makes it even nicer ‘cause everything is technology-based now. The pool is well-designed and at a fair price. Plus, Doug was wonderful and professional to work with and got me the electrician when we were building. He couldn’t help us enough and he made sure we got the right one.

We bought a small corner spa that we wanted to put inside of a sunroom. One of the huge selling points was how well-insulated it is and I agree with the fiberglass which is definitely nice and strong. However, we did not get the one that we had talked to the salesperson about. There was supposed to be a small pump in there that runs to circulate water and that was like a third pump but when we got the machine, it was not that way. It had two very large pumps in it and they said to run those 24 hours a day. We paid a lot of money for this thing and a large pump costs a lot to run and to replace when it decides to quit because it's running all the time.

I would have gone with Artesian, which is the spa that I had for 20 years, but Crocker Sales no longer carries it and they recommended Master Spas. I have a history with Crocker, and I liked their attention to customer service. The power on the Master Spas was not quite as strong as the Artesian and I’m not pleased with the plastic steps. They’re lightweight and I’m afraid this winter that they’re going to have a tendency to be very slippery. Plus, it does not have a grip handle. I’m 70 years old, so it’s very precarious to get in and out of the spa.

Master Spas had a show at Arlington, so we looked at a bunch and saw what we liked and what we didn’t like about it. We had a couple of others come and even had one come to our house but Master Spas’ price and service made us decide to get a hot tub from them. My husband was pleased with the installation. We’re happy with the service. They delivered when they said they would. Everything went smoothly. And we haven’t really had to call them for anything else. It was easy. We haven't had it that long but we’ve been happy so far. We’ve enjoyed it.

I was in the market for a swim spa and I didn't want a jet-style one. I wanted a propulsion system so I looked at Master Spas and Endless Pools since they were the only two manufacturers that do propulsion systems in a swim spa. The Michael Phelps Momentum spa has been very good and I mostly use its propulsion system. However, I have some service issues that need to be taken care of and Master Spas does not have a store in Las Vegas. They subcontract their service out to a third party and I've found that their third-party representation is lacking. It's obvious that Master Spas is not the third party's only customer. Master Spas will soon have a local office and eventually their third-party contractor will go away and Master Spas will become the sole representative and service arm in Vegas. But until that happens, I'm not dealing with the third-party contractor.

We saw an advertisement where Master Spas had a spa expo. I had a couple of spas in the past, and for no particular reason, we went there. I liked the look of the 8’ x 8’ spa and we ended up with it. The only snag so far that we had is they delivered a spa with no steps. Then a week or two later, they brought the steps, and they looked like they got ran through a shredding machine. I understand about the floor, but the steps have been abused. They were just scratched and torn up and not very nice. But other than that, no problems. The delivery people local in Vegas will get me a new pair since they have it here. They only brought the steps on Friday, and the rep said it would take a little while to get the new ones, but supposedly, it's resolved.

I've been to Europe to train in hydrotherapy so I kind of knew what I was looking for in a hot tub when I bought my Master Spas. I like that there wasn't so much chlorine and I love the number of jets as well as the magnetic therapy. I also love their rep, Leslie, who helped me in my purchase. She was amazing and wonderful. Their team was totally professional and our interactions were excellent. They even explained things to my husband the next day to further take care of things. So far, everything's been awesome. The hot tub's expensive but I'm worth it. It's also the best of any and I love it. Until I had another car accident yesterday, I was pain-free after months and months of dealing with a lot of pain. Now my body's all shook up, but I'm sure I'll be great once I get in the tub and have more therapy for a few days.

I liked the overall construction of the Twilight 8.3 and that it’s assembled with a lot of American made parts instead of foreign parts. The gal from Master Spas who sold me the tub was pretty knowledgeable but all I got was conflicting stories from every other person who worked there. They told me about the features of one tub, demonstrated it and that's what I bought. But when they delivered, I got something else. I made them take it back but when they brought the second tub, it was still not the one I ordered.

The Master Spas is a nicer spa albeit the other spa I bought was over 20 years ago and had been broken for a year and costs $1,500 to get it going again. Rather than put more money into it, I just decided to go buy another spa. A little bit of technology, especially in LED lighting, has changed. I like the jet configuration of my Master Spas and that it has provisions for legs and feet. The quality, so far, is good and I'm very happy with the spa. The purchase experience was good all the way around.

Bought Twilight 7.2 tub at an expo from what I understood to be through East Coast Spas in Horsham, Pa. Solid experience thus far, very good, knowledgeable salesman in Chris **, kinda get the feeling he lets the product do the talking and sells it with an abundance of industry information. Delivery guys Ron and Nick did the impossible getting it on my deck. They couldn't have been any better, honestly. Had discovered factory flaw in my cover. Chris had it swapped out early next a.m. I am 2 days in and start out at 5 stars and plan on updating my experiences. I have realistic expectations, but due to my lack of resources to review and be assured what tub is best for my situation I feel compelled to add to the smallest amount of hot tub owners experiences (on the web, you usually only see the worse case scenario). I hope all my updates begin with 5 stars.

If you're going to buy a spa it better be Master Spas. They stand behind their spas. I've owned 3 and just bought a swim spa this weekend. I will get it in 3 weeks. I also have a Michael Phelps legend. I've never had a problem with any of them. The salesman Philip ** who I bought 2 spas and this swim spa from is everything you could ask for in a salesman. Courteous, knowledgeable, never pushy. Just an incredible guy. They have a great team at Master Spas and their pools and spas are built to last. I give credit when credit is due. Philip ** and Master Spas thank you.

After 4 phone calls and almost 3 months after my purchase, this company can't follow up, call back, or take care of my service. Purchased a top of the line Master Spa, it was delivered with existing problems... A LED light not working, a rip in the cover, and a broken clip. Not major problems, but should have been taken care of by now! Service department says they'll be in touch in a week, but they never called back. Several weeks later I called again. "We will call you THIS week, before the weekend"... They never called. Called my salesman hoping he could help... He said give the service dept a call, not much he could do. Called service again..."Oh it's an easy fix, should be out in the next day or two"... Nothing.

When we purchased our spa we were so excited and couldn't wait to enjoy it. It has been over 2 months and we still have a broken SPA. The day it was delivered it had a significant leak (things happen I get it) so I proceeded to call and have it resolved. It took almost 2 weeks just to get a service technician out to the house. He came out and did stop the leak but only partially resealed the spa. He told me there was a significant amount of glue on the jet housing and it needed to be replaced and he would be back out when the parts arrived. Well it’s been 2 months and it’s still not fixed. I have had the foam ripped of the bottom of the spa and there it sits waiting to be fixed. Please do NOT purchase from these people. The true measure of a company is customer service. Anyone can deliver a tub with hot water. This company does not believe in customer service. Don't make the same mistake I did. Please!!!

I went into the Master Spas dealer and ended up purchasing a Twilight 6.2. I was sold on its size, all the updates and the efficiency. It's got this filtration system to make the tub easier to maintain the water chemicals. The reps were knowledgeable, answered my questions and made suggestions. The installation done wasn’t the normal where you just bring the tub to replace another. I had one that was in the deck, so I had to get people to seal the deck, put concrete footings on it for the additional weight on top, and electricians. The reps were helpful with that. They gave me the name of a good electrician that they work with, and that helped out. Those modifications cost me a little more but leaving that out of the equation, the tub was comparable to all the rest in terms of price. We’ve had it since June and everybody loves it; my wife, my niece, everybody that uses it. As I am getting older, it also helps me with some aches I'm getting and it feels good.

We purchased a hot tub from Master Spas because it had everything we need. They gave us a really good deal on it and it was a good hot tub. It has jets on our legs, back and lower back. That's what we always wanted. We had one spa that we got and it was a lemon. It didn’t turn out so well but they sent us a new one and this one seems to be doing okay. Their customer service team did what they can and try every way to make sure we get what we need. We spend a lot of time in the hot tub relaxing. So far, they've done what they said they were going to do.

We are loyal to the Spa Emporium because we've purchased from them before. We have had also gotten maintenance through them. We spent quite a bit of time with them talking about all the different things that we needed and we were looking more for circulation and healthy body recovery, versus just for relaxation and massage. They recommended Healthy Living, the seven by seven, from Master Spas and we trust them so we went with that for its aesthetic, features and size.

We purchased a Master Spas hot tub from the sales rep at a convention that we went to. It had more jets in it than most of the other ones and we were told that because it had a three pump system that it would run all the jets at the same time. They sold it to us as a turnkey deal and ended up not being what we expected when they got out here to install it.

I talked to some people who said Master Spas was a good tub. They had good luck with it and I thought it was a good bargain since there was a promotion at the Shriners in Wilmington. The sales reps were really good -- knowledgeable, friendly, and no pressure. They knew they had a good product to sell. The delivery team was wonderful too so the process went well.

We purchased The Michael Phelps hot tub by Master Spas. We like the looks and the style of it. It was expensive but it had more jets and the massage therapy. We've had Master Spas before and we were looking at other hot tubs. If the prices were comparable, we might have been into a different one but the other ones were even higher. But we have dealt with this company once before and they were decent and easy to work with. But after getting down and seeing it when it was delivered, the material looked like it was more chintzy and cheesier than some of the other hot tubs that I've seen. It didn't seem like the quality of materials used was rugged and strong enough. The sides and everything else were very flimsy, not like a little bit higher quality sides.

I saw Master Spas' hot tub from a trade show and it had some jets specifically for the shoulders and the neck. My husband was familiar with the manufacturer so I was comfortable with the purchase. There were two salesmen at the tradeshow. One was a senior guy and the other was a trainee. The senior guy was very well-versed in the product and what we wanted to offer. He did a very good job. His level of professionalism and courteousness were very high. Since we got the hot tub at a trade show, we feel very good about the cost we were able to get. We were able to get some good discounts and brought it into our comfort zone. We love the quality of the hot tub and the features were fine. My husband is a carpenter, so he's on his feet all day long. He is in the hot tub at least four times a week and loves it. Overall, Master Spas is very friendly and efficient.

I’ve got a recommendation from a friend who have had several spas, and they said that Master Spas is the best. The company have several lines and models. I got Twilight. It was the size that I was looking for. I also wanted something that would hold six people, had a lounge seat, and had lots of jets. The hot tub is very good and it’s a pleasure to be able to use it. However, it would be more helpful if Master Spas had more videos online for "How to" things. I had to have a guy come here and explain to me which dial on the hot tub controls X and which one controls Y.

We’re happy with our Master Spas eight-person jacuzzi hot tub, so far. A friend recommended it. This tub is of excellent quality and we're happy with the cost. It's definitely helping my husband who has a torn labrum in his shoulder. We’re trying to make him feel better because he’s been to construction.

When we saw Master Spas advertised online, we didn’t have plans to buy one but there was a big warehouse event sale and they had some floor model that they were looking to get rid of. It was a decent price and a good value for what we were looking for. We liked what we saw and we got a five-person spa called Healthy Living. That’s unlike us to just jump on it because we did not do our homework, but the rep was not really pushy and was so knowledgeable about the product that we just felt comfortable. The delivery process was fine although there were a couple of small snags that were weather-related. A couple of times, I had to call them to see when it was gonna be ready, rather than them communicating with me. I had to take the initiative and stay on top of them but they were great.

I have a Healthy Living Spa and it's a regular spa hot tub that I purchased from Master Spas. It was a spur-of-the-moment purchase. It has 46 jets and can seat five. However, I wasn’t very pleased with everything. I had lots of problems. The saleslady was super friendly the day we purchased it. They told me they could have it delivered that day. But I didn’t get a phone call until 8:30 at night. It was pouring down rain before the delivery so I told them to do it in the morning instead.

I got a big hot tub from Master Spas because of its price and the store's location. It's near my home for purchasing chemicals if they own it. All of our dealings with Master Spas were positive. The tub works great, and it has lights and different types of seats like most of the tubs have. It can hold six people and I have an enjoyable half hour every evening sitting in it. I would recommend Master Spas.

Master Spas, Inc. had a huge expo show and it was the clearance. So when they have those we could take possession of the product within that week and that's why we went with them. We also got a really good price. We chose the Healthy Living hot tub for its size. It also had all the bells and whistles we wanted and didn’t want on it and that suited our needs exactly. The salesman was good and the delivery was great. They’ve been nice, friendly and on time. However, our patio wouldn't be done until the next couple of weeks so I'll have to schedule with them to come back to finish setting and hooking it up.

A place was having one of their store fronts close down so we went and looked for a tub there because of a sale. We ended up going to another store and we liked what we saw versus some of the other things we thought we wanted, and it evolved to choosing the Twilight series tub from Master Spas. I liked the big jets for the feet as well as the seat with jets for the shoulders. I also liked the size and the color.

The eight-person Precision spa from Master Spas has several features that I like. It's got lighting, jets and auxiliary and the price was right. The setup and delivery went fine through them and they initially set us up with an electrician. We couldn’t get time to work out so we ended up getting our own electrician to come out and set up the spa but their team was fine. Also, we love the spa and I'm in there every day. It's expensive but it's an investment we wanted to make and we use it. We're all athletic in the family so sitting in the spa for relaxation and muscle relief is great. We all feel phenomenal when we get out of it and we've enjoyed. I hope the quality stays up to the cost.

I’ve got a friend who owns a Master Spas hot tub and he’s had a great experience with it. Their brand reputation and price were reasons for why we chose Master Spas as well. Their reps were very helpful and we had some conversations about pool and spa chemicals. We got the HL 7 which is just the right size and has the right features. One thing that stands out is the quietness of it and since we got it, it’s led to less TV-watching and more outside enjoyment. The quality of the tub is excellent and so was my customer and buying experience.

I recently bought my first Master Spa at the Palm Beach County Fair. Unfortunately, the guy who sold me the first spa was not fully informed of what styles and features were available and I ended up buying the wrong one. A year later, with products today, I would trade it in and get the appropriate one. But the spa itself has been great. I’ve been a spa owner for 25 years and their company and the quality has been good.

We saw the Twilight model of Master Spas on display at a home and garden show. We had done shopping with another company but when we saw it, we could touch and feel it and got in it. The salesperson also did an amazing job and we didn’t feel the need to look any further. I really liked it and thought that it met our needs. We also like the seating arrangement that it had plus all the bells and whistles. We like the waterfall as well, especially the jets that are situated and can be moved to accommodate the lower back, neck and shoulders.

The Master Spas Clarity 7's price led me to purchasing it. I got it during a blowout sale. Their reps were very forthcoming so it was good. I believed them enough that I bought from them. Everything was positive. Everything is fine as far as quality. It’s a little spendy for what you get but it seems that’s in line with everything else.

My husband and I knew that we had a lot going on this summer and that we were not going to be able to take a vacation. We had been talking about getting a hot tub for a couple of years now. I got on my phone and looked for spas. At that time, an advertisement popped up about Master Spas having a big sale at the Dr Pepper Center and so we went to check it out. But before going to the show, my husband looked into the Master Spas a little bit more. When we went there, the hot tubs were beautiful and they seemed to be a pretty good deal from what we were familiar with.

There was a sale at the time I wanted to buy a hot tub, so I got one from Master Spas. Everything’s been fine with its quality and performance. Their team did what they said they were going to do and everything worked out just as planned.

I'm a designer and a carpenter who's installed all kinds of different spas. When I coordinated the purchase and the installation of the hot tub for Jen, we chose a small four-person hot tub because her urban space had limited size and that was the only hot tub that fit. I have had poor experience with a lot of different spa sales and shops in the past in our area near Boston and Crocker is the new person I'm using now. I was pretty happy with their ability to provide a spa in a timely fashion and then have really easy communication. They liked it the whole time and was totally let down over and over again. They carry Master Spas and that's what they recommended.

We were replacing a Master Spas tub which lasted for 17 years and we wanted to get the same brand. I got the Twilight spa with three 8.3 pumps. I've had it for more than a month now and it's been great so far. I'm hoping that I don't run into issues but it has lived up to my expectations.

I went to the hot tub and swim spa expo in St. Charles, Missouri. One of the salesmen from Master Spas was really helpful and explained a lot. I purchased one of the Healthy Living Series and it’s been hooked up for about two weeks now. I've used it even if it’s been hotter than you know what here and I can also put cold water in it which is cool. Also, the tub looks beautiful and it was just as I expected. It was costly, but then I got what I paid for. I would definitely recommend them.

The hot tub we got from Master Spas is great. It was in display and we liked it, especially the size of it. The sales rep also explained really well.

I bought the Twilight Series 240 from Master Spas, Inc. I checked out others but I liked that one. I like that it was American made and that it’s made good. I also like the warranty. It has the power and the jets that I wanted and it has a lot of tube pumps. I have arthritis and so it’s therapeutic for me. I get in there a lot of times when I’m having problems and it helps me out. It relaxes me and makes my rest very good for quite a while. Also, the salesperson was good. I had done my research so when she was telling me about it, I knew that it was right on. They also helped me with the electrician who did a good job. They delivered it when they said they would and the people that delivered it was excellent too. They showed me what to do. It has been a good experience. It was exactly what they said it was and a little bit better. They were knowledgeable and they did not mislead me. I love the quality of the tub. If I had to do it all over again, I would.

The filtration system of the hot tub from Master Spas filters out the chlorine so one is sitting in clean water and not in chemical water. That filter system plus its sale price led me to buy one from Master Spas, and we've been very pleased with the quality of the hot tub we got. It's a good product and the captain’s chair jets is my favorite feature. We’ve had a lot of enjoyment with the tub and we are hoping that over the long-term, the benefits of having it will outweigh its cost. The Master Spas team was very good too.

I was at a sale and the Michael Phelps six-person tub from Master Spas had the features I was looking for. It was nice so I bought it. I like that I feel a lot of jets plus the control panels are nice and easy to use. The salesman also seemed to know what he was talking about the way it was explained. It wasn’t a hard sell and seemed to be a good one. So far, I’m happy with it. However, there are a couple of knobs that I don’t think work well, but I don’t call them because I don’t know if it’s worth a trip out but if someone would tell me, I’d probably know how to pop and take them out. Other than that, I’ve had a good experience and I love it. I’m using it almost every day the past several months. It’s getting a little warm now, but I’m looking forward to the winter.

The Master Spas team was awesome. We got the HL 8 and the gentleman that sold me the tub was very knowledgeable. Also the price was within the range on where I wanted to spend. We've had the tub for about three months now and it's been great.

We bought the Ocho Rios LE, the 240 volt four-persons tub, from Master Spas at a good price. It has jets, LED lights and the ozonator. We initially chose a plug and play 120 volt tub. But when I asked them if that could be converted to 240, they were uncertain and that was really one of the biggest difficulties we've had the whole process. We needed to figure out whether it could be converted but I just decided to upgrade to the Ocho Rios unit. It has the same look and size as the initial tub we chose, but with more jets on it.

My wife has fibromyalgia and we use Master Spa’s Twilight 210 for hydrotherapy. It's got the Eco Pur system, lights and pretty much basics. We saw them in a show and the guy seemed pretty likable. We liked the size of the tub and all of the features that they talked about seemed pretty attractive for what my wife was looking for. So far, it’s good. We were looking at the micro filter that's inside the other filter last night when I was cleaning it and there's some, like wax, and we couldn't figure out what was going on. The handle broke and we didn't know that, and the guy replaced it today. In fact my wife just brought it back. I'm not able to use the hot tub as much as we like because of the weather but we're happy with it and everything else seems to be fine.

Last summer drained my spa for the bi-annual water refill and it was down for well over 45 days. January of this year went ok. Ordered new filters to drain again, only sent the eco pure. Drained cleaned, refilled, water looked like milk. Called ordered paper filter, installed, still looks like milk. Called in and was told would have to drain again. I did. Spent 3 hours bailing water from bottom, cleaning interior, cleaning jets. Refilled, started, water looked great. Next day it's milk again. Top it off, tech won't be in until 5 pm. For the price I paid and still paying, I wish I could return it. DEFINITELY not worth the headaches and the cost.

Master Spas is a local company and we appreciate that. We liked the Healthy Living series 8.5 because of the functions of the hot tub and we’re looking to improve our health and some of the aches and pains. Our salesperson was very personable and did a good job detailing for us the different series and models. The only thing was, we haven’t had any direct follow-up from him since purchasing the tub. He even stated at the time of purchase that once it was installed, he’d come out within a couple of weeks to make sure everything was working right but we haven’t heard back from him.

We went to a show where we saw different spa companies and what they were offering. We really liked Master Spas' design, the capacity, and all of its feature. They also had a promotion going on, so we purchased the Twilight Series 7.2. I requested for a delivery but since we are in the process of remodeling the patio and we have not finished, it was just dropped off. Once the patio's done, which is next month, the installers will come to set it up. Also, the people at the show that sold it, were all very friendly and very professional. They held it for us for longer than I expected, because the contractor has delayed the patio. They've been very understanding. Right now, I'm very satisfied.

We went to one of the shows in Conroe and talked to one of the people from the Master Spas plant. They had a cut-away of how the spa was put together underneath and he went over the manufacturing process and the care that they took in the manufacturing. We had owned the Cal Spas before and we didn't like how the spa was put together. The hot tub from Master Spas is a lot better as far as how it was put together and the ease of operation of it. The filter system is also a lot better than other spas that I've experienced in the past and that makes it a whole lot easier to maintain.

My first wife worked at Master Spas and they had good deals. I got a hot tub and somebody came out and showed me how to do the chemicals. It was very helpful. The Bluetooth is not working though and one of the buttons is cracked. But other than that, it's a nice hot tub and it offered value.

I bought the Healthy Living spa from Master Spas. It was the one that the dealer had at the home show. I used it a lot when I first got it, then it got so stinking hot, I hardly sat in it. But I like the jets and so far, the experience has been good.

We bought a Clarity spa from Master Spas, Inc. We were at a spa expo and we wanted a spa that was either low chlorine or no chlorine type. The ionized kind was the one that sold us. We have been looking and it was a real good deal. My wife and I had been discussing it back and forth for a little while. I have had over 22 knee operations. I also do construction site work and I got a bad back being up in age. My wife also has a bad back from sitting in an office chair all day long. So, we decided that would be the best thing to do. The delivery team was very nice. There was a scratch on it and they said they would send somebody out to fix it. I have already gone through the sample chemicals that they gave me and I bought more from them. The delivery guy wrote it down on the paper but I haven’t heard from them.

I went to a Master Spas show and ended up buying the Inspire unit because it was within my budget range. My old hot tub was a bit more comfortable but Master Spas holds heat a little better. It's also a little pricey but the quality is just as good. After the sale, I never could get a hold of anybody at the Master Spas dealer. When I turned a little crack, I also couldn't get that fixed. Then there was a refund for a part of the tub that I didn't purchase but they didn't give my money back and I ended up having to pay interest on it. They finally refunded it a month and a half later when I got my note in.

When we bought the Clarity tub from Master Spas, the salesperson said they will send somebody to install the spa. It did not happen. When we call, they said that we have to install the hot tub. Just turn on and put water. That's the problem. I don't know if the procedure I'm doing to treat the water is correct so I really like to talk with somebody to check if the procedure is correct. Besides this, I have no problem. The quality is okay and everything's okay for now.

Master Spas has a great deal on the eight-seat hot tub so we bought one. The quality is excellent. We are in it morning and evening. That’s where we have our coffee in the mornings. When they first delivered the spa, the cover was ripped and it took about a month to get a replacement in. But they came right out and took care of it and it was no problem. We’ve had no trouble with it, so far. I like the recliner seats with the jets. It’s awesome.

There was an advertised hot tub show and we went to it. I figured there would be different kinds of hot tubs and brands but it turned out it was just one company, Master Spas, and it was a wholesale type of thing. Their rep was a very good salesman though and we liked the size and the way the Twilight Series Spas looked. But it was expensive. We use the hot tub daily and when the ambient lighting was stuck on one color, I called and a rep mentioned that something was faulty with the box that controls that. He was going to send us a new one, but it started to work again. Other than that, they did everything they said they were going to do and the hot tub works fine.

I was really looking at Thermo Spas but Master Spas was having a show by the fairground and my wife saw it advertised. She stopped in to see it and when she saw the hot tub, the price was reasonable. We bought the hot tub because it was on sale. It has all the other features as well as the Bluetooth sound system and my wife and my son loved it. The construction of the Thermo Spas is way better than theirs but the price is up there, too.

We got the CLS Balance 7 from Master Spas, which we chose for its price point. After installation, I had some questions but I just talked to the guy we bought it from. This one has less bells and whistles but it gets the job done. This is our third hot tub, the other two we had were fancier and larger. We use the hot tub two or three times a week now, but it's just me and my wife. When we bought it, we thought our kids would go in it though. I have no real complaints about the quality, but if I had to buy again, I don't know if it will be my first choice. With our last two hot tubs, draining it was easy to access. With this, you have to take off the whole front panel and the cover lifter. We haven't had to do it yet, but it's going to be a pain to drain it. So I would probably have to get a sump pump to put in there.

I saw Master Spas at a show. I liked their look and purchased a six-person spa. The sales person was nice and seemed knowledgeable. He was a good salesman. He followed through and called me back. We were also having some trouble with the spa and the service tech came and fixed it. It’s been a good experience and I’m happy so far.

My husband and I have been talking about getting a hot tub and we had investigated different types. Then there was a promotional thing on the radio and we went to the showcase down at our civic center to see what it was all about and they had a bunch of hot tubs on sale. Then we got a hot tub from Master Spas. We wanted to have a hot tub where I could relax. I wanted to get the jets to help soothe my body but that’s not happening as soon as I would like it to. It was wonderful when it worked. However, it’s been acting up since we bought it.

I have owned two Master Spas and both have turned out to be junk and when you have a problem the customer service just is not there. I have had nothing but trouble with this last hot tub always breaking down and cant seem to get the right people to fix it. Do not waste your money.

I bought a hot tub from Master Spas with interior lighting and two waterfalls. The guys who delivered and set it up were awesome. We called them when we had questions and they’re able to answer. Everything’s great. Their quality is second to none, the cost is great, and the product is phenomenal. You get what you pay for. I’ve got DISH and my spine fuse itself together so I have a lot of pain and the tub absolutely works with all the different seating and different jets it has, it’s perfect. They're also awesome to deal with.

I purchased the Legacy from Master Spas because it was a good deal at the time from a distributor that's close by. It's a good addition to the home. It’s nice and we enjoy it. It's got 48 jets, Bluetooth stereo and LED lights. When you come home from work, it's good to sit in the tub for a little while and relax. Everything is good and it's been a positive impact so far.

I needed a hot tub out of medical reason. Master Spas is a pretty good product and its jets help. I'm feeling a little better now. It just takes time. Unfortunately, it's now broken for three days and I called the retailer since I got a five-year warranty on it. I cannot get somebody to call me back and I have nothing but problems with those people. They really suck. I paid 13 grand for it which is a little bit too high. But the product is great when it's working.

There was a spa sale at that weekend and I went over to where they were having it. It seemed like Master Spas' price was good and the size of it fits where I was gonna put up my deck and have it sit on my deck so I bought it. However, I was little disappointed in the delivery. They were supposed to show up one day and I had people there waiting to help put it in but they never showed up. That really ticked the guy off that was waiting and it made me upset, too. It was messed up.

My mom has Parkinson’s disease and I also have a seven-year old who likes to swim. They went to the home show in St. Louis and the GS Ocho Rios seemed like the best one that would meet our needs in terms of price, size and ease of entry and exit. It's a six-person spa and it took three weeks to make. However, when we got it, it was the wrong color. So then, they had to remake it in the right color and we waited another three weeks. We've had it for about a month and a half and then it got this leak. Up to that point, I was super happy with it. The colors were pretty and it was easy to run. The only thing that's kind of tricky is turning the temperature up and down. It’s the same button for up and the same button for down and it’s really difficult to figure out how to change the temperature.

We bought a hot tub for seven persons from Master Spas and it was on our budget. They were having a sale and that was the reason we wanted to get it. This tub has lights and several jets, but my old hot tub was much better. It had more features. And the first day we tried to use this tub, one of the big jets came off completely. When I called Master Spas, they didn’t offer anything to satisfy the problem. They just told me they would order it and call me. Then, they brought the wrong thing and they told me they would bring the new one in the same week. That was two weeks ago and up to now, they haven't come to change it. When I followed up, the lady gave the excuse that she didn’t receive my email. I resent it to her while I kept her on the phone, then she got it but it's the same email I sent before.

We drove 90 minutes to get the Pomona Fairgrounds in hopes of finding a deal on a new hot tub. We heard in the local radio that it was free parking and free admission so we surprised to see they wanted $10 for parking. We looked at the spas and found them to be overpriced. We spoke to one salesman who showed little interest in selling anything. Followed by another with a bad attitude who refused to even give us his name! He tried to give a fake name - Timothy Olyphant (an actor). Any place that the employees refuse to give you even their name is highly suspicious. These people were rude and extremely shady. I would NEVER buy anything from them.

We saw Master Spas was having a sale one day. Since we had decided we wanted a spa, we went to the sale and bought one. The Balance 8 spa's size led us to purchasing it. It also has a lounger, waterfall feature, and LED lighting. I love it. It’s great to have in the afternoons to get into. I had a few issues with Master Spas though, but they tried to deal with those to get a resolution. The original salesman told me that the spa has a lifetime warranty on the shell. We found out it's not, so they gave me the extended warranty for free. Then the salesperson also said that the lift bracket was included depending on which one I needed. I might need one that I would have to pay for or one that came standard with it. And then I found out it didn't and I had to buy it. But the guy worked with me and he fixed the problem by giving the lift bracket for free.

I bought a two-person hot tub from Master Spas. The Master Spa team was great. They were friendly and helpful and they weren't pushy. The quality of the hot tub is fantastic and the cost in relation to it is good. The bathtub has been very helpful for my back. It was an overall great experience.

I haven’t been too happy with Master Spas especially the way they called the first couple of times. They were very impolite and they didn’t state who they were so I got very angry. The second time the lady called and she was very rude to me because I wouldn’t give her my wife’s information and that’s when I hang up on her. I run a business with 25 employees. When they call somebody, I make sure that they let that customer know who they're with, their name, and what they're calling about. But that was never done the first three times in the call. It was to the point where I was ready to go to my bank and get the money and not even deal with them.

I use my Master Spas hot tub every day. It helps with sore muscles and back. It works well and I’m pretty good at keeping the chemicals balanced and I sent one email and they told me how to correct one thing I wasn't sure about. Moreover, I got the electronic keypad or the push pad for the jets and waterfall feature.

I was in a showroom buying chemicals and a salesman showed me the Master Spas. They had nice people and when I asked questions, they’ve answered all of them. They were good people to work with. We got the Balance 7 as it seemed to fit what we were looking for, the price and size were right. It's a pretty nice spa. I also liked that it had the magnetic spa in one corner. My wife had some experience with the magnetic spa and it helps.

We purchased Master Spas' top of the line 80 x 90 spa in an expo. We were looking at it with someone with an impulsive vibe and it seemed like a really nice spa. Also, it has a sound system, wifi, UV cleaning and magnetic therapy in the seat. We had a spa before and this seemed much better compared to what we had. There's a lot more features, seats and everything works with any type of electronic stuff like Bluetooth or wifi connections.

I did a research and Master Spas was one of the highest quality rated hot tub brands on the market. The size and the price got me attracted to their spa and both their sales person and installation team were good. The sales guy really needs to work on his spiel though. It must have been five different times that he said the same thing to me. He said, “I’m gonna be totally honest with you here.” And it’s like, “Okay. So, sometimes you’re not totally honest only if you say you’re going to be?” It’s a weird statement to make.

We had been looking at hot tubs and we saw the Master Spas' Twilight 7.2 in a show. It had a pretty good price so, I ended up buying it. It's a spur of the moment. It's got the Bluetooth stereo, the low-light, a waterfall and all kinds of jets. Overall, the tub is pretty good. I'm maybe a little concerned about the frame being wood and how long it'll last or if it will rot. Also, I've noticed the one in the controls there, the switch from certain jets sticks and is hard to operate. That's probably one of my biggest complaints. But other than that, everything looks pretty good. I'm hoping it'll last quite a while but I'd definitely consider them again if I was looking for another tub. Also, I'd recommend it.

The Twilight series looked like it had everything I wanted. After I bought it, I couldn't get the guy to call me back, except for setting up the delivery, and I hardly got him to answer my text messages. He was really great until the Master Spas team called to ask me for the prescription which I was trying to get a hold of the guy to figure out the address to send it to. I told them everything that I had issues with and that's when I got a callback.

My daughter purchased a spa; it was delivered and within 4 days was not functioning properly. She cannot get a return call from the dealer (Ted's Best Buy Pools and Spas, Mayville, OH). She cannot get Master Spas in Indiana (the parent company) to honor the warranty or replace the malfunctioning unit.

Master Spas gave us a great deal on their Twilight Series 8.2. However, we weren't satisfied with it at first because I couldn't get the water regulated and the filter gave us all kinds of trouble. I was ready to have them come and pick it back up, but they sent me a new filter and now it's doing the job. I've had a great experience with Master Spas overall and I hope that the product holds up.

Master Spas has the best built and components. Our hot tub is not top of the line, but close. It has the jets, pumps and all that stuff. The Master Spas’ team was great and we’re definitely enjoying our hot tub. It’s been very positive experience and we’d do it again.

The local retailer bought a whole bunch of Master Spas' particular model of a hot tub as a year-end close out. It was a nice tub for a nice price so I bought one. My interactions with their team have all been perfect. They did exactly what they said they’d do for the price and on the day they said they’d do it, and that’s good business.

I got a 7.25 Master Spa hot tub. I went to a hot tub sale and that was the one I liked. It did not have a lounge, which I wasn't a particular fan of and also, I like how it's set up and the seating position in it. I was very pleased with the Master Spa team. They definitely gave me a good deal. The tub costs a lot of money but the quality is pretty good. I've only had it for three months now and so far, I really haven't had any issues with it. It's been great for my pretty physically intensive job for just having friends over socially too.

I’m very specific on the dimensions of a good looking spa that would fit into a concrete pit I got. I bought my spa in a fake expo and Master Spas came and delivered. I won’t say the install guy did a bad job because they did everything they were supposed to do but he cut a bad hole in my panel for the electric. He had the piece upside down so I have a hole at the top of a corner piece he was going to replace it but I never heard back from him. I ended up fixing it because that's a perfect hole for wasps to penetrate the spa and make a mess. It looks okay since I painted it and it’s hidden and slides underneath the fiber glass part of the spa.

We were looking for a Jacuzzi like the one that broke and Master Spas has a tub that was decent-priced. It was a 6.5-ft tub and the cost was about average. That Jacuzzi tub for a house could cost $1,500 to $2,000. My interaction with the customer service team was fair. I had a problem with my filter and it took them almost a month to get me a new filter. I had to call them 4 or 5 times to get my filter replaced, and pieces that came missing from the delivery. Still, I'm happy with the Master Spas tub and using it makes my daily life better.

I did a very deep research on the different products in the market and bought a Twilight 8.2 from Master Spas. I liked the number of jets, the design, and the quality of the product. I really like the fusion system on it. It’s very good. Their sales reps were great, too. We live in El Paso, but we bought the product in Las Cruces because we really liked these people. They were nice, responsible, responsive, and very informative. I felt like talking to somebody who really knew what she’s doing. Our spa is very nice and I love it. My wife is pregnant and she’s using it a lot. For me, it’s nice to use before going to bed. It’s very relaxing. I have recommended Master Spas to a few friends. I would put more jets on the spa though.

We saw the Master Spas at a local weekend fairground expo. I had one at the house that was very similar but smaller and I was having a lot of problems with it. It was great functioning Jacuzzi but was close to 20 years old. I couldn’t get parts for it because of the age of the tub. It was time to just upgrade. I got the Master Spa Clarity Balance 8 and it has cool features. It has 48 jets and 2 pumps, sits 6 people and holds 465 gallons of water. The first guy that brought the hot tub out was by himself and couldn’t physically get it up on the deck. He rescheduled, came back another two or three days later and installed it with four guys. They were good and they explained the details.

We went to an expo here and we looked at several tubs and we liked the Master Spas the best. I bought a two-person spa and it fits well on our patio. It has jets, lights, a little waterfall and cover steps. We’ve only had it for a couple of months and so far, we like it a lot. It’s very well-built. Having it has improved our quality of life. I hope it continues to operate the way it’s operating now for many years to come.

I got a 7 x 7 hot tub from Master Spas which was a deal at one of the spring home shows. It was a good price. However, they had a bunch of people looking at spas so the sales reps were pretty quick. There wasn’t a lot of discussion about how to take care of the spa. It was just, “Here’s the features, here’s the price. Let’s do the paperwork.” We were told to throw a couple of teaspoons of chlorine in the spa once a week and it should be good. But that is so far from the truth in how to maintain a spa. So, we’ve gone to a local company who’s helping us work through exactly what kind of chemicals to use, how often to use them, etc. We would have chosen a different spa that has less maintenance. Nevertheless, the spa is great and it's just what we wanted. It’s not too big and it doesn’t have a lot of extra features. We enjoy it. Also, the guy who sold us the spa recommended someone to install it and they did a good job installing it.

I went in to see a tackle show six months ago and the Master Spas hot tub looked good so I came home with it. The pricing’s right and I'm just paying it through. It has pretty much everything but it’s too deep and I can’t lie down on the lounge side of it.

So I purchased a Michael Phelps swim spa at a special show in the Pacific Northwest. This is supposed to be a top of the line swim spa. Initially, I got the water balanced and everything was fine - except the control pads are extremely difficult. Then my water started getting cloudy and nothing would help. Now I have found out this filtration issue is known to Master Spa. There is a reducer in the filtration line that does not allow the water to be pulled through the filter. I have now owned this for two months. Of the two months, I was able to use it for about two weeks. Meanwhile, this company that "treats our customers like family" has not shipped the parts to the repair person to fix this. Now my cover is damaged from all the mold. I plan to hire an attorney to sue Master Spas, the dealer (Spa Pool and BBQ Show), and Michael Phelps. If you are looking for a spa or swim spa, stay away from this company that treats you like family.

I purchased a 7x7 foot hot tub from Master Spas. It fit the size of the location I had and I liked it. I like their pricing. I had started pricing hot tubs and the price was $2,000 less than the comparable hot tub. And so, I went with that. The sales guy certainly knew his product and was informative. I like him. So far, I’ve enjoyed tub. However, about a week after I purchased it, it kind of fallen off. The last size on the showroom floor was the last one of that product so I ended up buying it, and my girlfriend noticed that there were a couple of chips on the fiberglass on the inside. She called the rep and said he we should get some kind of rebate for that, but he’s never followed through with that. Other than that, I had a good experience with Master Spas, and I would recommend them.

We’ve been looking for hot tub for years. There was a spa sale at the Bear Ground and I went in there. I didn’t know what to expect but then I found this one and a bigger one. We spent the extra money to get the Twilight Series from Master Spa and we love all the features, including the lights, the jet, the power, and the quietness. Everything about it is great. It's the first hot tub for my home. The salespeople were great, no-BS, and straight to the point. They gave me the freedom to choose what I wanted and they were okay with any decision I made and did not try to pressure me in anything, which was a comfortable situation. Plus, delivery was great. The delivery guys were very respectful of all my gardening stuff.

I got the Master Spas Healthy Living model for its health benefits and it has helped already. My daughter was in a car accident and it ripped her muscle in her shoulder blade and I also have a sore shoulder. The spa's size is good, and it had the lounge and massage therapy seat in it. Everything is good so far and hopefully, it will continue that way. I love it.

We've used hot tubs in hotels and really liked it. I find it relaxing. We've been looking for one and when we went to an event, we liked the 7-ft hot tub by Master Spas. The salesman was very good but was really a hard sell. The product was expensive and the sales technique was not sincere. It didn't feel like a genuine experience. I'm okay with hard sell and I've been through it before but it wasn't my favorite part of the experience.

Purchased from Nationwide at Cedar Park Event Center in Nov 2016. Once spa was delivered the Nationwide rep (Austin) was no help. Large pipe at bottom of spa was completely broken. Had to wait two weeks for repairman. Then another two weeks for equipment to come in then another week for repairman to return and fix. Trouble continued. Would not recommend to anyone.

Master Spas was having an expo which happened to be one that I went to. They were the only ones there and I was in the market for a hot tub. I ended up buying the Healthy Living tub and I like the number of jets in it. I haven't had it that long but so far, it's been working fine.

I had another hot tub in the past. It was great for the first two years and then it started falling apart after that. We were looking around for a tub for about a year and going with Master Spas was convenient. I wanted something small and versatile and got the triangular tub from them. I've had it for about a month now and it's doing really good. It takes three people. It's got the water fall and the lights, too. It's also got a special seat where the jets hit the neck. I'm disabled and so my back's out, and that's why I got the one I got. It has helped my back and I've already recommended it to other people.

I liked the Master Spas tub I saw in a show. The price is a little high but it's worth the money and the salesman gave me a good deal. The jets are really good and I like the long seat that’s in it. The Healthy Living 7 is well-built. I'd seen reviews and a lot of people didn't like them at all but I don't see what they're talking about because everything has been fine so far and I've had a very good experience.

I got a hot tub from Master Spas because it was on a deal. It wasn't cheap but not too outrageous. It has jets, waterfall, and lights. It also looked like it has better quality, and it's good so far. It helps with everyday aches and pains and I sleep better at night.

I've been wanting to get a six-person hot tub and my experience with Master Spas' sales rep was good. When we first got the tub, the guy who helped with tech questions all hours of the night when we first got it has been exceptional. Although we have a little bit of a follow-up or tech support and we need some answers, and I haven't made the phone call yet but everything seems well done. The jets on the tub seem to be good, strong and powerful. It seems to be better than a bunch of the used units we looked at. Also, overall construction seems proper and everything is as good as it can be for that product.

I bought the elite series hot tub from Master Spas and the quality was decent. I’ve had a few issues with the Master Spas team and I still do. I’ve talked to one guy, and he’s been helpful. I’m still working through some filter issues that I’m having trouble with. I had to buy a $100 filter cleaner. But that doesn’t seem to be making it work right. I keep cleaning the filter and it keeps getting clogged up. This is just from normal running, not even being in it. The only way that I can get the circulating pump to work properly is it’s got the little mineral injector piece, a little insert on the top of the filter, I do not lock that in all the way. I leave that slightly ajar and it allows enough water to go through, so the circulating pump works. It doesn’t seem like a good fix, but that is the fix.

The Master Spas Healthy Living 8 looked like it would work therapeutically. It has a lot of jets and a lay-down seat and so I got it. I've had it for three weeks and it's been having some issues. I'm concerned that when I cut the jets, its timing doesn't automatically cut on. It pauses, pushes some water out then stops and pushes out some more. It wasn't doing that initially so I know it's not normal. I hope I didn't get a piece of crap. But overall, my experience with it has been decent.

I had a good deal on the larger set of Master Spa Twilight hot tub. I also like its features. It's a bigger size compared to the other brand we had, though the jets might be a little too far apart. It doesn’t get down on my spine as well. Other than that, it's been good. Their reps down in Castle Rock were very nice as well. So far, it's been a great spa. The cost in relation to the quality is good.

I was at a gala at a convention center where you could go and see a bunch of spas. On a whim, I went and bought the Twilight from Master Spas as it was about the size I needed for my house. This is my first one and I'm very unimpressed with it right now because I've had problems ever since I got it. It took forever to get it to start with. When I got it there and called my electrician, he finally came and hooked it all up. He's a master electrician so there's no problem with the electrical hookups. But I had all kinds of problems because the directions on how to get the water right with the pH level and stuff is all gibberish to me. It's hard to figure out. Last weekend, it wouldn't heat up and all of a sudden, it shut down and the heater started ticking. I never could get anything right on it so I'm not very happy with it.

We bought Master Spas' Twilight Series because of its size, the jets' variability and the options that came with it. We also like the lights. The cost is a bit of a stretch for us but the quality is there so we decided it was worth the spend. We dealt with the salespeople at the Krevco location, which has lots of different types of tubs. We really like our spa so far. We're spending more time away from the TV, which is really nice.

We were looking for a specific size hot tub and the Twilight from Master Spas was the size that we were looking at. We liked the ability to use minerals in it versus heavy chemicals. This is our second spa. Our last spa had to have a lot of chemicals in it. Master Spas also has LED lighting. But the cost is about 10% higher than what we could have gotten another system which might not have the minerals.

The Clarity hot tub is the right size and has the right jets. It has what I needed. We had a good deal when we bought it because it was at a convention. The Master Spas guy was professional and the quality of the tub has been good.

I purchased the Precision 7 spa and hot tub cover from Master Spas. They had a big sale going on and we had been thinking about it and it was a really good price so we decided to go ahead and do it. If it had not been on sale it would have been overpriced. So we got a smoking deal. The gal we bought it from was very helpful, answered all our questions.

The 8L DL double lounger from Master Spas was the one that I found that I like for the right price. Their team members have all been good. The spa hot tub has also been good so far. I've been in it and it's nice and relaxing. But I just got it a week ago so, I'll see how it holds up.

The people that represented Master Spas seemed quite knowledgeable and very nice. But in retrospect, I feel like a sucker. I could hear their words, but I can't tell what they were, which is the attitude. And the spa that I bought wasn't really the one I wanted. I wanted a different one but the rep said, "It was a small one. Only two people can get in it." And I said, "Really? Why not?" And he just said, "Well, you want this one over here." And I don't know if that would have made any difference. Also, the pump of the spa was never right. It was loud. In fact, my neighbor complained about it. It just got louder and louder and I kept thinking, "What am I gonna do?" And then, it finally just died out of my ignorance. But I had back surgery and I couldn't get anybody to come look at it so it just got neglected. I had it for about a year and a half and I don't think the pump should have done that. So I'm very dissatisfied.

Master Spas was running a special sale in Del Mar for a week-end so my husband and I went down to look. Because we’ve always had a spa and we’ve built a new home, we’re looking for a spa to put there. The purchase went nicely. We appreciate the power of the jets and we like them. Our biggest complaint is it doesn't hold heat. And we had a spa where we lived in the mountains, high altitude, that stays warm all the time and never had a problem with heat. And we were in high altitude where we had freezing temperature. It doesn't get below 60 where we're at but we can't run the jets and keep the temperature over 100.

I’ve been shopping around for spas and knew what I wanted, but everything that I was looking at in my price range was a little bit under quality from what the other companies ended up with. I saw the advertisement for the deal that Master Spas had at the Market Hall at a spa event in downtown Dallas. I decided to go look at them and their sales rep was great. Also, everybody answered the questions I wanted answered. They offered us what we needed and made the concessions we wanted. They weren’t high pressure. They were helpful and responsive. I got the Healthy Living 8 and my delivery was on time and good. They also called to do a follow-up to make sure it was delivered and installed all good.

The information that the salesperson gave me convinced me to go with Master Spas. It was more his knowledge of the tub compared to when we were looking at the Beachcomber and the Arctic spa. It was also because of the ability for the tech to do the install more efficiently than some of the competitors. The reviews online were also good from what we'd seen.

I had ThermoSpas before. It was bigger, had lots of jets and did all that arthritic pain removal stuff that it was supposed to, but it didn’t last and the plastic turned to powder on the jets. It turned out I was using pool chlorine instead of spa chlorine as we never got any training or advice on the spa, which probably hastened its demise. We used it for 12 years. I had a room built around that hot tub and so I got that one cut up and needed something to replace it. Master Spas would fit through the doorway with minimal removal of the wall and so I purchased the spa that got choice lounge chairs with lots of jets. It's very nice. It massages the back of my thighs, does my neck and shoulders, got a couple of water features and LED lights that my grandson really enjoyed.

I’ve been looking at three different hot tubs and we saw the Legend Spa from Master Spas at a trade show. We sat in it and so as the others and Master Spas was the best of the three. I like the configuration of the seats of the tub. It also has a built-in UV ionizer, 4 interior speakers, two external speakers, and Bluetooth. I use the spa every morning and it loosens me up for the rest of the day. Primo Pools was the distributor that sold the spa to us and for the most part, the interactions with their people were fine but they have problems answering phone calls because they’re just over stressed with work. I understand that they may be replacing their salesperson, which may help quite a bit.

There was an advertisement at this talk radio station that I listened to and Master Spas was a sponsor. Then there was a sponsor auction, and I won a Precision 7 Clarity hot tub. It had the right amount of seats and size to fit our back patio. There's seven spots to sit for with headrest. It's comfortable and easy to clean. The representatives that I've dealt with were very knowledgeable. They're very quick to assist and wanted to make the customer happy. The hot tub has a good and tough quality. The value that they paid is the value that I would like to be associated with the tub. It's a great tub. We have three young children and we take 20 to 30 minutes every night to sit in the tub and talk. We never did that before. It's been spectacular from a relationship standpoint. I'm very happy that we got it and we enjoyed working with the folks at the Master Spas location.

We purchased a Master Spas spa and the guy from Orem who is my representative has come out twice. He showed how to use the products and how to take care of the pool. He did everything he’s supposed to. It's been a great experience.

Over a month ago, I bought a Twilight Series 8.3 with every conceivable option that you can get. I got the upgraded light kit, the three circulation pumps, the MasterPur, the Ozone, the stone exterior cabinet, as well as the WiFi Module. I decided to buy this tub because of my dealer here in Houston, Vince of Primo Spas. I got to look at the spa and he explained it to me, did some research on Master Spas’ reputation, the quality, the reputation and the quality of the dealer and that they provided local service through their own forces in lieu of a third-party service provider. Some of the other spas I considered all offer the same. But they didn't have the same dealer reputation nor did they have the same warranty and reputation as Master Spas.

I got a Primo Spa from Master Spas. It's only three weeks old but so far, the quality is good. Also, the installation guys were nice, real quick, and very informative. So at this point, I'm satisfied.

My husband and I love our hot tub, it was a major purchase and the dealer and delivery person (Ron) were awesome. I have had some difficulties with regulating the water with the chemicals and our electric bill doubled, we did start the process while it was cold and the water had to warm up. Our dealer has been great with questions and assistance. Looking forward to years of relaxation.

There was an event in our area on a weekend so we went down there and we got to look at Master Spas. The sales guy was pretty straightforward and decent. And we were already gonna purchase one so there was some discount. That was the motivation behind us going. They were selling the floor models so we sat in the one we bought. We looked online and it seemed that prices run Costco, Sam's and some other outlets. We got a tub that has jets. They gave us a month for delivery. We had to do things at the house to prepare for it. We had to pour concrete and pool electrical and things of that nature. We're taking delivery next Thursday and we're anxious to get that in there. Master Spas will be delivering and connecting it.

We went to Bingemans and another place. Master Spas was our last stop and we got a good deal so, we decided to go with them. We got a four-seater spa and it wasn't overly big. Kevin, the half-owner or salesperson, and Sheryl, the girl at the cash, were amazing. Anytime we go back there, they are a really nice group of people. Also, they went above and beyond and they were amazing. But we've had three big issues with them. When we went to buy it, we wanted one that plugs in. I didn't want it to be wired and they sold us the wrong one. So, we had to choose a different one which is the same model. It doesn't have as many bells and whistles. I was quite disappointed that the other one was 90% similar but had more lights but that was fine.

We absolutely love the quality of our tub. We liked the look, the jets and the Bio-Magnetic Therapy features on our Twilight series tub. It’s expensive, but you get what you pay for, and we had a good deal. Because we used to have a hot tub before but it wasn’t anywhere near like this. The rep we talked to at the expo where we bought this was friendly and helpful, although it would’ve been nice to have a little bit more guidance on the initial setup, because I was left to myself to get it going. But the spa has helped us for soaking. And with this spa, it's like we bought a Cadillac instead of the old beater.

We were at a show and we liked the presentation that Master Spas had. We then bought the 8 by 8 tub from the Clarity Series, because even though it wasn't a floor model, they were giving a hefty discount at the show for it. But, their reps were hard to get a hold of at first and then I had some problems trying to get them to take the taxes off since the tub was medically advised by a doctor. They finally said that they did that, but when they sent me the final bill, they hadn't done it. So, it was back and forth for a little while, but they did take good care of me and met my expectations in the end, although it took a little prodding to get them to do it. And I was really impressed with the electrician that they recommended to put the hot tub in. So overall, it was fine and now, I enjoy using the tub every day.

A tree fell on our old hot tub and crushed it so bad. So we looked for a replacement at Castle Rock around Christmas. There was a spa deal coming to Denver where they had a big sale of hot tubs. So I went up there and they had a Master Spas park. We’ve seen the little two traveling salesman type deal, but it didn’t quite feel right. All the tubs were white and it was a good deal in Denver, but it didn’t look and feel like what I knew. So I called the dealer at Castle Rock and he said, “Come on down and I’ll be at my best. I’ll make you a deal.” So he did, and he's been great to work with.

I like the lounge chair and the look of the shoulder massager in the Legend Series Michael Phelps spa that we bought. But I had a little trouble with it. The jet switch that is by the lounge chair is not working. They were out right away. I liked that this was made in America and I figured that if I need parts, they’d be quick. But it’s been two weeks and they still haven't come back with the part. Now I'm waiting for it to be repaired. Also one filter clogged up on me in seven days and I'm having problems getting it cleaned. I wish I knew how to change filters because I had a couple of recommendations, but it didn’t work. But I like the spa. It’s very comfortable and nice, and you can just sit in it and chill. I know things go wrong and I deal with it, so that doesn’t upset me too much.

The setup of the seating for the size of the Twilight series tub was conducive to the number of people we would use it for, so we then decided to buy it. We also liked the way that we could take the different spa sections in and out and move them around. But the spa didn’t work when we took it home. We bought it at a home show, so it’s been a struggle for us to be able to get it fixed. But it is fixed now and I had a fabulous interaction with the person that was sent out to fix it with the warranty. Overall, we like the quality of our tub, it was good and we paid an appropriate amount for it.

I purchased a Michael Phelps Series 900 Spa from Master Spas, Inc. It was one of the biggest ones in the market and also has lots of therapeutic features on it. But we're having a really bad experience. They haven't got it working yet. We got it delivered three weeks ago and from day one the jets weren't working right. Some would work, some wouldn't and some wouldn't turn off at all. The manager of the store came out once and that was the day after. And that seemed great. But nothing's happened. Then the service guy came out Wednesday. That was the very first service guy to come and figure out what's going on.

Master Spas was located and referred by Presidential Pools who used to build our pool, so I knew that they were a pretty good company. I got the Twilight series because it had the double chaise lounges in it. I paid it through Jared and he was really good. The pool showed up within three days of when it needed to show up based on all the other things that were going on in the backyard as we never knew whether something will get there on time.

Our hot tub has been fine for the year and a half that we've had it. But then it just died, so I'm having it serviced with Master Spas right now. And it's been almost two weeks now and my spa is sitting there empty because Master Spas is taking a while to get the circuit board out to the local service company in my area. The local spa company is right on it and doing a good job but Master Spas' service has been a little weak.

I had a Master Spas previously and I use it when I have aches and pains. So when I got a new house, I bought a new 8-foot spa from them. The spa's quality, as well as the installation team have been very good.

We had a tornado in November that ripped out our swimming pool and we're getting everything built back now. We then went to Master Spas looking around. And since they had a special going on, we bought a hot tub from them. Had great interactions with their team and so far, the tub we got is of good quality. So now we're building a deck and we're gonna put the hot tub in there.

We got the 110-volt Master Spa, the movable one. You could plug it in wherever, as long as it was not into a dedicated circuit. It’s good for the skin but it’s an indoor hot tub. The whole experience with their reps has been pretty good. Everything’s been working well.

Talking to the Master Spas team is great. I’ve been shopping around for over a year with a price point in mind and they made me feel welcome. They gave me a good deal and now, I have the three-seater spa. I like that it was a regular, lower profile spa. I’ve just gotten back from some military duty, so I plan to get in it this weekend. The only hiccup I've seen right now are the plastic buttons that hide the screws to make it look better. Those are cheap and don’t stay on very good. But I had a really good experience from sales to delivery and setup.

I heard a commercial on TV that Master Spas was having a thing that weekend. I went in Conroe and the buying process was really easy. Thinking it was a better fit for me, I bought the Healthy Living hot tub. Everything went great with the guys who came out, installed it and did all the things that they did. A guy sat down with us and we took notes. He walked us through everything and he was not in a hurry. He also answered all questions.

Master Spas had a spa show in Asheville, North Carolina at the Ag Center. And the only reason I bought a Master Spa is because they put on a show for a three-day weekend and brought them all in and had specials. I got the Michael Phelps spa because it was the best that they make, and it has triple filtration, which mattered to me a lot.

I bought my Master Spas at a spa show, from a company that isn't in my town, so to get servicing, they have to call a third party service person in my town. It's a pain and I had my dial went out on the top of it. They had to order another one and it took forever. I had to coordinate between the people I bought it from and the people that serviced it. But as far as the spa itself, I like it. It's neat and I think it's high quality. I'm satisfied with what I was seeing online with what I get out of my spa. It's supposed to be good and I got the best deal I possibly could.

SPS Pools almost lost the deal due to the owner's son Bill. His lackluster attitude for taking care of the customer had me ready to cancel my order. When I contacted them again I told them I was ready to cancel then he contacted me. I will never buy nor would I recommend them. The hot tub does not do what all I wanted.

Master Spas was having a sale in a parking lot. I was looking at another hot tub and they had almost all of the same features but for quite a bit less. I got a three-person spa as we wanted a small one for our deck and there's only two of us. We talked to the sales person and they sent out their crew to hook it up so we were happy with it. They were very efficient and professional.

We went to the expo dinner where Master Spas was having an exhibit, one in Delta and one in Waco. We decided to purchase a Twilight hot tub from them because my husband has a torn rotator cuff and needed a spa to help him with his pain, and his doctor did a prescription. However, they told us that if we got a prescription, they would refund $550 to us but I have not yet received the refund, so I'm going to call them and see why, because I have sent them the prescription. But that's the only issue we have. The spa works great. The Master Spas team were from all over the world and we had a really good experience with the two guys that we dealt with there, the finance guy and the salesman, and everybody was very good. The hot tub we got is of very good quality and it's helping my husband's shoulders.

I purchased a Twilight from Master Spas. It's a small type, and maybe for two or three people at the most. The size and the features were good. And it seems to be working pretty well. It got the LED lighting, and has 38 jets in it. Their people were very nice and easy to work with. They were up on everything that was going on. So, they were good at what they did. I would recommend them.

I met with a couple of the sales reps at one of those spa shows in Tudor Park. I was in the market and the HL 8.5 fit all the criteria that I was looking for. This one's far better than any of the ones we've had in the past. The size was right and the way the seats were designed looked like it was going to work better than one of those with the lay-down seat in it. I also like the interchangeable jets. I can unscrew the ones from one side and bring them to another seat if I wanted to and I can change the pressure of each jet. It put me way over budget but I’m glad that I went higher in with it instead of finding another cheap tub. We got a cheap one in the past and then a mid-quality one and I can see why they're charging a little more for the Master Spas tub.

I was excited to get my Plug and Play Hot Tub. We bought it at the Hot Tub Show. Unfortunately, it wasn't exactly a plug and play. First, it needs a specific outlet, not more amps, but a single outlet/plug in and not a double outlet. I have a standard double outlet and so I had to get an adapter until I can get an electrician out to change the outlet. Secondly, this was such a new type of hot tub, there was a defective part that needed to be replaced before it could be used. They replaced the part with another defective part that the technician had to file the ball bearing down. Fortunately, it is working now. So after a month, we were finally able to enjoy our hot tub. Hopefully there will not be any further glitches.

There was a sale in the area and I went and looked, and Master Spas caught my eyes. It's a little three-person tub and triangular-shaped. It has the standard lights and pumps and controls for that. I had another tub that was much larger and enjoyment-wise, the two tubs are comparable. I like all the jets in the Master Spas tub and the ability to easily move them around, which I could not do in my previous tub. It's cheaper, easier to maintain, less chemicals and easier on the pocket when utility bills come in. I put in a service call to have a pump replaced, because it would not function the duration of a soak, and that was easily taken care of.

My wife has circulation problems. We looked at all of the spas and Master Spas, from a quality and features standpoint, had the best that was out there. We got the LSX 800 spa hot tub however, the manual was very inefficient in terms of the inner workings of the spa and there were also various problems in getting everything started. The distributor was terrible too. Both the owner and the sales manager couldn’t be bothered with me because they already had my money. The difficulty we had starting it up got me to a point where I wanted to take it back. But, fortunately, this one young lady really went on efforts in terms of solving my problems and getting me up and running. She was able to contact an engineer and got a drawing of the various vents and control mechanisms. So far, we had one diverter that was faulty and we’re in the process of replacing that.

We've seen Master Spas out at the fair for the last few years and we got a good deal from them and they were local so we purchased a tub from them. We got the Twilight and I'm enjoying it thoroughly. It's well built and it's got lighting, the waterfall thing, the foot jets, the seat and then the recliner. I have an artificial knee and my husband has a bad back so it helps with the pain and it relaxes it. And then the reps were excellent and very helpful. They took the time and told us what the best way to keep the chemicals in balance.

I bought my Master Spas hot tub when it was on sale. It was a plug and play tub, and it was something that we were looking for. It would be easy to move with us. It also got the LED light, and the foot massager, and lounge chair in it. And it had the most seats that seats four people. The delivery was also really easy and the guys that delivered it were nice. They hooked it up, we filled it with water and they stayed there and got all the initial chemicals set up for us. So, that was really helpful. So far, quality seems good and it's super easy to use. It works like they said it's gonna do. It has helped us because we're super busy people, so when we do relax that's where we go.

I love my spa by Master Spas that I got at a spa show. I purchased one time online from Master Spas and got some filters, a new filter system, and some chemicals. Their website is really easy to figure out and use. I just had to put in what kind of spa I had and it popped up with what kind of filter. And it was quick, easy delivery too.

I bought a Master Blaster spa at the Oil Palace show at a great price. It was $19,000 and I got it for $10,000. It was a closeout deal but they had to make another because they sold all of those out. We were supposed to get our Master Blaster spa no later than January 15th, but it came March the 13th. They informed me that they had to make a new one. But they wouldn't deliver it until I gave the balance. And had I known it was going to be faulty, I wouldn't have paid them. A forklift poked a hole in the main drain and some plastic got caught up inside. When we first started filling it up, water was just pouring out of it. So, it was a freak accident but you can tell that it was done at the factory when they were loading it. It sat out here for three weeks before it got fixed. They had to rip all the undercover off to find the hole. And then, they had to fill all that backup. It was a horrible experience. I've had five spas, but I've never had such an issue in my life.

My wife and I had taken a small vacation in Gatlinburg, Tennessee. We had a little cabin out in the woods and on deck was a hot tub. And then we decided after a week of being there that we just needed to get us one of those. We had been looking locally at things that were for sale. There were four different places here in town that do spas and hot tubs. So, we had an idea of what we were looking for and a price in mind of what particular model was typically worth. Then we happened to be out at a show at the fairgrounds here at the same time Master Spas was having a deal. And they were the only ones there. My wife and I looked at each other and went, "Let's go ahead and do it. This is our chance, they're not local, we don't know them. This is gonna be good for us."

I had very limited space so I chose a small two-person hot tub from Master Spas. It was the right size. However, there were some problems when it was installed. They wanted me to have a GFI on my electrical outlet and then when I got it, they said they have their own GFI and the cord. So it caused a whole day of delay. I had to rewire the outlet so that it was not a GFI. That was a bit of confusion. Also, one of the bottles of chemicals that they bought were broken. I haven't talked to them about that but they were supposed to send me a replacement of that stuff that was broken. Despite that, I would recommend Master Spas.