Master Spas

Master Spas Reviews

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Overall Rating4.1 out of 5
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About Master Spas Reviews

Master Spas offers a wide variety of hot tubs and aims to satisfy everyone’s likes and needs. No matter what you are looking for, Master Spas is ready to assist you in finding the hot tub that will best fit your needs. Contact the company to explore different hot tub options and find local Master Spas dealers.

    Pros & Cons


    • Combination swim spas
    • Advanced biomagnetic therapy
    • Quiet motor


    • Must see local dealer for pricing
    • Limited customization

    Bottom Line

    Master Spas is one of the few tub companies to use biomagnetic therapy with hydrotherapy for better pain management. Its hot tubs are less customizable, but the combination swim spas and hot tubs let you relax or exercise.

    Featured Reviews

    Milwaukee, WI

    The installation of my spa was easy to schedule. Master Spas went around whatever time I had open and worked with me. They were very accommodating ... I've been pretty happy with ...

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    North Billerica, MA

    ... I’m very happy with the tub. The size of the tub as well as the lighting are great. I’m in New England so the heater keeps things running even in the coldest days. So, with th...

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    About Master Spas

    Master Spas sells a variety of hot tubs and swim spas that are excellent for relaxation or staying in shape. Master Spas swim spas are perfect for customers who want their swim spa to double as a low-impact exercise tool and family pool. The Master Spas H2X fitness spa can also be used as a hot tub.

    Select models also come with innovative technology, such as multiple speed levels and therapeutic seat and jet placement.

    Master Spas hot tubs

    Master Spas creates a variety of hot tubs to suit different needs and budgets. The manufacturer's line has four series of hot tubs, each of which contains multiple models.

    • The Twilight series includes eight hot tubs, all of which seat three to seven people. Standard features include ergonomic seating, a biomagnetic therapy system and an Orion light system. Optional features offered are Wi-Fi, Dream Lighting, a natural water sanitizing system and more. Capacity ranges from 200 to 395 gallons, and all tubs are 34 to 38 inches deep. Their dimensions range from 78 inches by 78 inches to 94 inches by 94 inches. Every tub has 36 to 49 jets.
    • The Getaway Series includes four affordable hot tubs that are lightweight and durable. Several models are plug-and-play, requiring only a 120-volt outlet. Standard options include Duramaster Polymer cabinets, EcoPur Charge water filtration, stainless-steel massage jets and Colorscape LED lighting. Capacity ranges from 225 gallons to 390 gallons.
    • The Michael Phelps Legend series has features that vary by tub, but premium options include lighting, sound and Wi-Fi add-ons.
    • Clarity series spas come with EcoPur Charge Water Purification, StressRelief Neck and Shoulder seats and better energy efficiency. Optional hot tub features include Dream Lighting and a Fusion Air sound system. The six models seat five to eight people and have between 28 and 57 jets. The largest model is 108 inches by 94 inches by 38 inches, and the smallest model is 70 inches by 84 inches by 34 inches.

    Master Spas prices

    Most Master Spas hot tubs cost between $6,000 and $15,000. Master Spas doesn't display pricing online, but you can find the cost of specific models by contacting your nearest Master Spas dealer. You can also request hot tub or swim spa pricing using Master Spas' contact forms. You may be able to trade in your used hot tub or get financing to pay for a new one.

    Master Spas accessories

    Master Spas offers several accessories to customize your hot tub. Some accessories are designed for safety, including rails, steps and Master Spas' covers.

    Master Spas FAQ

    How much are Master Spas hot tubs?

    Master Spas’ tub pricing starts around $4,000. The price for each model depends on your location. Contact your local dealer for exact pricing information.

    How do you maintain a Master Spas hot tub?

    Cleaning your Master Spas filters every month involves a few steps:

    1. Remove large debris from the filter.
    2. Spray the filter down with a hose.
    3. Place the filter in 5-gallon bucket with the appropriate cleaning agent and let it soak overnight.
    4. Be sure to rinse thoroughly.
    5. Put the filter back.

    Master Spas' EcoPur Charge filter only needs to be removed and rinsed before being placed back.

    To clean your Master Spas hot tub:

    1. Drain the tub.
    2. Wipe it down with a soft cloth and acrylic-friendly cleaner.
    3. Spot treat any stubborn mineral buildup with white vinegar or a Magic Eraser.
    4. Thoroughly rinse any spa pillows and the tub shell.

    When done, fill the tub back up with water and add in Master Spas chemicals to keep the water balanced.

    How do you drain a Master Spas hot tub?

    To drain a Master Spas hot tub, locate the drain assembly behind the tub skirt panel and remove the cap. You can also attach a garden hose to the end of the drain assembly.

    How do you winterize a Master Spas hot tub?

    Master Spas hot tubs are usable year-round. Master Spas does not recommend you winterize the hot tub.

    Do Master Spas hot tubs come with a warranty?

    Master Spas’ warranties vary by the hot tub or swim spa series. Clarity Spas have a standard limited warranty of one to three years on Master Spas parts. Swim spas in the Michael Phelps Legend Series have a 10-year standard warranty on the spa structure, a seven-year warranty on the shell surface and a five-year warranty on plumbing. All warranty repairs include replacement parts and labor.

    Are Master Spas good?

    Master Spas has a great selection of U.S.-made hot tubs and swim spas that are durable and competitively priced. Its tubs are easy to clean, come with several feature options and have strategically placed jets for the ultimate in comfort and relaxation. The company is an excellent choice for people looking for a multipurpose spa, but it may not appeal to those who want the ability to personalize their hot tub with multiple custom features.

    Master Spas Reviews

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    Page 1 Reviews 0 - 5
    Installation & SetupPrice

    Reviewed July 12, 2023

    The last repair tech company I contacted told me I would have to find and purchase the parts myself. This required research and help from the service Dept as my swim spa is old and some parts are no longer made. After doing all of this and being unable to find a competent reliable repair service, one that wasn’t going to charge me an insane amount of money, I installed all the parts myself. I am also very grateful for YouTube. Those videos made it possible.

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    Reviewed April 2, 2023

    After doing a ton of research we decided on the Master Spa Clarity Balance 9. So happy we went with Master Spas. Tub has a giant foot well so you can fit 9 people comfortably. Tub is also extremely easy to maintain with its eco pure filtration. Electrical costs are roughly $15-20 a month in the middle of winter and less than half of that in the summer.

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    Master Spas
    Response from Master Spas

    That's great to hear feedback on your spa Paul! Thanks for your time spent on reviewing!

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      Verified purchase

      Reviewed March 21, 2023

      After doing my research and the fact that my neighbor has had a Master Spa for over 21 years, we decided to go with the Master Spa Twilight Series 7.2 (perfect in size to replace our Vita Spa). It is surrounded by a multi-level deck around 3 sides and it looks perfect right outside our Family Room! This Spa is the best as it has 36 jets, EcoPur Charge Filtration, StressRelief Neck and Shoulder Seat and an amazing Full-Body Lounger. They are the only spas to have Master Force Bio-Magnet Therapy System. And at night, the Dream Lighting delivers a soft stream of light in multi-colors or you can choose a specific one. I highly recommend the Master Spas - you will not regret it a bit!

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      Verified purchase

      Reviewed Nov. 3, 2022

      I previously owned a Master spa that was good quality and had a really good experience with it. I got a new one and they delivered it and got everything going in just a short amount of time. They were here when they told me they would be. It worked out well. Master Spas has excellent quality. The price is higher than last year, but it is the same as everywhere else. So, I think it was a good value for the price. Also, their staff was helpful, and it was an easy transaction.

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      Verified purchase

      Reviewed Oct. 20, 2022

      I love my Master spa. I had shoulder surgery and it really helped me to relax. I like the shape of it. I didn't want a huge one for the space I had, and this is a triangle-shaped one. I really like that it doesn't take up as much space. I really liked the shoulder part where it really massages your shoulders. I was gonna call because my lights are only staying on blue, and they started out changing colors.

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      Reviewed Aug. 24, 2023

      I ordered cover lifter extension kits but received cover lifter set. I shipped it back and asked for replacement, and after one week I received the extension kit with one leg missing! Very unprofessional!

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      Master Spas
      Response from Master Spas

      Sorry to hear you had this issue, Master Spas unfortunately does not make cover lifters- often Dealerships where customers purchase their spas will sell them as an accessory or in a bundle with our spas from the other brands they offer. Our recommendation would be to find your dealer's contact on your spa contract and find the appropriate business to contact for help. If you need help finding who this is you can call us here at the factory- we should be able to see your dealership on your registration. 1-800-860-7727

      Customer Service

      Reviewed July 6, 2023

      I have had my spa for a year now, right away I noticed if your fingers are wet or the pad is wet, the touchpad doesn't work. I called right away and was told to keep a dry towel near and wipe it off. It is just crazy that a control pad will not work if it is wet. I called several times and the owner of the store said they have the finest spas and that I should be happy. I have tried to be happy, but I can't believe that I paid over $20,000 dollars for a spa and the control pad will not work. There is no excuse and its not acceptable. They don't have a fix for the problem and are not looking for one. This is crazy.

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      Master Spas
      Response from Master Spas

      Hello there, sorry to hear this has caused a big point of contention for you and kept you from enjoying your spa. In general, the topside touchscreens used by our brand are made by both Balboa and Gecko- two wide reaching tech brands throughout the spa industry and are considered top of the line in this field as far as the technology has progressed. Capacitive touchscreens as a technology rely on small electric currents and heat from our fingertips to work. Water can simply interfere with this connection. If the sensitivity were lower, moisture could even be read as a touch to the screen -in a wet environment like this it is just important to avoid. One suggestion for a solution in your case perhaps, if we can offer one- screen protector film for tablets can be purchased from many places that can be cut to fit items that use capacitive touch, in some cases customers have remarked this improves their experience with less water registering on the screen as a bonus it is great for the longevity of the screen control.

      Customer Service

      Reviewed Nov. 26, 2022

      The contractor Master Spas uses makes appointments and then cancels or finds excuses why he can’t come out that day. He Uses weather as excuse and his health as excuse to do warranty repairs or any repairs. He Overcharges on supplies and does follow through or respond to voice mail.

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      Master Spas
      Response from Master Spas

      We apologize for the inconvenience you have encountered. Please email our customer service team with your spa serial number to assist you if possible. 8008607727

      Verified purchase

      Reviewed Nov. 19, 2022

      I was happy with the purchase process until we bought the spa. About two months after we had it, I ended up with a job transfer and we had professional movers move it. We found a local Master Spas dealer where we moved to but we found out that our warranty is voided because the spa was moved. I'm going to be filing a complaint about that because it wasn't explained ahead of time to us and I'm very disappointed. I would not have bought it from them had I known that.

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      Master Spas
      Response from Master Spas

      Hi Rachael, we are sorry to hear you were not informed of the warranty terms and exclusions by your dealer prior to making your move plans. Please know we have reached out to your dealer to let them know of the oversite in communication. We can understand your inconvenience.

      Reviewed Nov. 15, 2022

      So a Master swim spa is actually behind me and it's leaking. It's been leaking since we got it. Three months after we got it, the jets popped off, stuff was leaking. They supposedly came to fix it. I videoed the whole visit. They did not put back the insulation. They did not fix the leak. They left the molded wood. Our electricity and water bill has been off the charts. We can't use it, obviously. They just smoked cigarettes and then they said, "We're coming back." The jets are also uneven. If you have the front ones on, the right one comes out harder on the bottom. And we weren't allowed to wet test it. The valves, also the things that you spin with your hand to adjust the speed popped off. The guy replaced those wrong so we had to put them on. We have no LED lights. The cover is horrible. It won't last you more than a couple months. We took care of it, reconditioned it, we cleaned it. It ripped all over the place. The cover hangers that lifted up into the cover lifters had to be replaced. We paid for that. We went through three sets of rollers and they're what? 800 bucks a set. The clips came off. Those are a hundred each. They come off twice. They haven't reimbursed us. They had the audacity to try to charge us for the -- we told them right off the get-go, "This is a faulty product and we want it off the property. It did property damage." And we talked to Todd at Spa Emporium, Sacramento who sold it to us and he would not help us at all. And this has been going on since we bought it over five years ago. The steps also break.
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      Master Spas
      Response from Master Spas

      Thank you for taking the time to leave us feedback. Please call our customer service team, and they will be glad to assist you. 8008607727

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        Master Spas Company Information

        Company Name:
        Master Spas
        Year Founded:
        7102 Lincoln Parkway
        Fort Wayne
        Postal Code:
        United States