Master Spas Reviews

As for its functionality, the Twilight spa has been impressive. I've had my share of experience with different spas, but this one stands out in its easy maintenance and lack of any major issues so far. The standout feature for me is the smart layout, featuring diverse seating arrangements with varied massaging and direct pressure jets—each offering unique benefits.

If a friend or family member asked about my experience with Master Spas, I'd tell them I'm extremely pleased, even after just 3 weeks of use. It has been trouble-free, operating as expected, without any new-product quirks. Communicating with their representative was a breeze too. Despite the rep being temporarily unavailable for personal reasons, he was quick to return my calls and address my questions efficiently.

It's been a year and a half that I've had it, and I've really enjoyed it. I use it three or four nights a week most weeks, and I always feel great when I get out of it. It's been easy to maintain, which was one of my big worries as far as chemicals. The sales guy explained that it's simple to keep the pH and the chlorine. I've been very happy with the quality as well. I had one pretty serious issue last winter when we had that really cold spell in the negative temperatures for several days. We lost power for 12 hours so the hot tub was kicked off and some of the pipes in the front froze up. I called Master Spas, and they had a guy out the next morning. He was able to fix everything and leave before I even got home from work and had me up and running again.

Also, the fabric is different than our last tub which had a vinyl cover. The fabric seems to allow more adhesion of snow/ice which makes clearing it of snow and ice more difficult. I also don't have quite as much confidence in the long term operation of the cover lifting unit as I did with our previous ground mounted one. Time will tell...

Installation: The installation crew was great!. They accommodated the minor impediments of getting to the back yard. Removed the old unit efficiently, allowed time for me to clean the patio under the spa footprint before setting the new one. The "presentation" of products was complete without being too long or pushy. The general instructions for use and care of the new unit were good and he answered all my questions. I like the fact that I was encouraged to video the presentation so I could refer to it in the future - nice touch. I am starting to make a list of random questions I have since using the spa and hope that Master Spas assistance will be equally good to my experience with sales and install.

The dealer came out after the spa was installed and answered all my questions. And of all the people, they're the only dealer who came out for an hour and explained. He set everything up and I was impressed too with that. The references also said the same thing. It was not only his knowledge of Master Spas but of the competition and their weaknesses. Master Spas is not the cheapest but not the most expensive either. And it was true.

The energy-efficient smaller motor for a competitor had problems because it was running all the time. It was too small. And he said that the Master Spas motor is a big one but it’s a variable motor. So, it uses very little electricity at slow speeds. When it's pumping at full speed, it uses a lot more but the energy is just as good. It will last for 7 to 12 years. But I haven't had it for seven years yet. We use the swim spa once a day, all 12 months of the year, which is not typical. Most people don't go as far in December, but we do. So, we love it. My wife has a lot of aches and muscle tensions and the spa relaxes her. So, she loves it. And I love swimming. So, it's all good.

My hot tub had a small issue about 11 months into having it. So I called them and their customer service was amazing. They were so quick to answer and help. It was just a very simple thing that we had to do. I was so happy and impressed with their response and support. My experience was so great that I convinced my parents and my in-laws to also buy a hot tub from them. It's a good product and they have a great warranty and customer service support to back it up.

The spa looks very high end. It also feels high end. It's comfortable. We've not had any issues with the digital screens. We did have a small fluke with the motherboard of the swim spa. But they came out very quickly and fixed it. From cleaning filters and adjusting filters, everything is very simple to use. Even my kids can get in and use it safely. My favorite product overall is the hot tub. I always want to be warm and it feels so relaxing. I bought the swim spa for my kids, not really for myself. The hot tub itself keeps it at a great adjustable temperature and the jets are awesome.

When I faced difficulties unlocking the spa's control panel, they sent a technician unnecessarily to replace the panel when it only required a basic operational tip that wasn’t shared, reflecting a lapse in expectations management at multiple touchpoints. This has made me question their support and effectiveness. While understanding some of my frustration might tie back to proactive user setup, I didn’t foresee these many hurdles. The purchase became more of a logistical struggle than a relaxation asset. In retrospect, I wouldn’t make the same decision and feel a warning label regarding better onboarding practices is necessary.

MS wouldn’t cover it under warranty either and then two years later had to replace one of the motors and bought the part and hired a handyman. A year after that the heating element stopped working and was causing the circuit breaker to trip. Replaced that and 5 months later have to replace it again. Do NOT buy a MasterSpas!!! Buyer beware!!!