Master Spas Reviews
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About Master Spas
Master Spas offers a wide variety of hot tubs and aims to satisfy everyone’s likes and needs. No matter what you are looking for, Master Spas is ready to assist you in finding the hot tub that will best fit your needs. Contact the company to explore different hot tub options and find local Master Spas dealers.
Visit www.masterspas.com- Combination swim spas
- Advanced biomagnetic therapy
- Quiet motor
- Must see local dealer for pricing
- Limited customization
Helpful Reviews
At the Wisconsin State Fair, a manufacturer of a hot tub had given me a price. I checked Master Spas and I found that the price the first manufacturer was double what Master Sp...
I was at a home show in Wilmington and the hot tub I saw there that I like was made by Master Spas. Then I also looked it up and I saw that they had a good reputation, so I wen...
About Master Spas
Master Spas sells a variety of hot tubs and swim spas that are excellent for relaxation or staying in shape. Master Spas swim spas are perfect for customers who want their swim spa to double as a low-impact exercise tool and family pool. The Master Spas H2X fitness spa can also be used as a hot tub.
Select models also come with innovative technology, such as multiple speed levels and therapeutic seat and jet placement.
Master Spas hot tubs
Master Spas creates a variety of hot tubs to suit different needs and budgets. The manufacturer's line has four series of hot tubs, each of which contains multiple models.
- The Twilight series includes eight hot tubs, all of which seat three to seven people. Standard features include ergonomic seating, a biomagnetic therapy system and an Orion light system. Optional features offered are Wi-Fi, Dream Lighting, a natural water sanitizing system and more. Capacity ranges from 200 to 395 gallons, and all tubs are 34 to 38 inches deep. Their dimensions range from 78 inches by 78 inches to 94 inches by 94 inches. Every tub has 36 to 49 jets.
- The Getaway Series includes four affordable hot tubs that are lightweight and durable. Several models are plug-and-play, requiring only a 120-volt outlet. Standard options include Duramaster Polymer cabinets, EcoPur Charge water filtration, stainless-steel massage jets and Colorscape LED lighting. Capacity ranges from 225 gallons to 390 gallons.
- The Michael Phelps Legend series has features that vary by tub, but premium options include lighting, sound and Wi-Fi add-ons.
- Clarity series spas come with EcoPur Charge Water Purification, StressRelief Neck and Shoulder seats and better energy efficiency. Optional hot tub features include Dream Lighting and a Fusion Air sound system. The six models seat five to eight people and have between 28 and 57 jets. The largest model is 108 inches by 94 inches by 38 inches, and the smallest model is 70 inches by 84 inches by 34 inches.
Master Spas prices
Most Master Spas hot tubs cost between $6,000 and $15,000. Master Spas doesn't display pricing online, but you can find the cost of specific models by contacting your nearest Master Spas dealer. You can also request hot tub or swim spa pricing using Master Spas' contact forms. You may be able to trade in your used hot tub or get financing to pay for a new one.
Master Spas accessories
Master Spas offers several accessories to customize your hot tub. Some accessories are designed for safety, including rails, steps and Master Spas' covers.
Master Spas FAQ
How much are Master Spas hot tubs?
Master Spas’ tub pricing starts around $4,000. The price for each model depends on your location. Contact your local dealer for exact pricing information.
How do you maintain a Master Spas hot tub?
Cleaning your Master Spas filters every month involves a few steps:
- Remove large debris from the filter.
- Spray the filter down with a hose.
- Place the filter in 5-gallon bucket with the appropriate cleaning agent and let it soak overnight.
- Be sure to rinse thoroughly.
- Put the filter back.
Master Spas' EcoPur Charge filter only needs to be removed and rinsed before being placed back.
To clean your Master Spas hot tub:
- Drain the tub.
- Wipe it down with a soft cloth and acrylic-friendly cleaner.
- Spot treat any stubborn mineral buildup with white vinegar or a Magic Eraser.
- Thoroughly rinse any spa pillows and the tub shell.
When done, fill the tub back up with water and add in Master Spas chemicals to keep the water balanced.
How do you drain a Master Spas hot tub?
To drain a Master Spas hot tub, locate the drain assembly behind the tub skirt panel and remove the cap. You can also attach a garden hose to the end of the drain assembly.
How do you winterize a Master Spas hot tub?
Master Spas hot tubs are usable year-round. Master Spas does not recommend you winterize the hot tub.
Do Master Spas hot tubs come with a warranty?
Master Spas’ warranties vary by the hot tub or swim spa series. Clarity Spas have a standard limited warranty of one to three years on Master Spas parts. Swim spas in the Michael Phelps Legend Series have a 10-year standard warranty on the spa structure, a seven-year warranty on the shell surface and a five-year warranty on plumbing. All warranty repairs include replacement parts and labor.
Still have questions?
Are Master Spas good?
Master Spas has a great selection of U.S.-made hot tubs and swim spas that are durable and competitively priced. Its tubs are easy to clean, come with several feature options and have strategically placed jets for the ultimate in comfort and relaxation. The company is an excellent choice for people looking for a multipurpose spa, but it may not appeal to those who want the ability to personalize their hot tub with multiple custom features.
Master Spas Reviews
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Reviewed Sept. 1, 2026
We bought the spa through a dealership that represents Master Spas. We had done research and we liked that everything was made in the USA. This is our first spa and we've only had it since June. But so far, everything's good. We use it every day. I use the swim spa to exercise. I walk, swim, and do water aerobics in it. I used to be an aerobics instructor in college, and one of the classes I taught was water aerobics, so I've gone back to doing that.
My husband has had four back surgeries, and he uses it for exercises as well. The gentleman from the dealership has been quite helpful with things for him to do to help his back. The weightlessness of being in the water helps him a lot. When he was walking around the neighborhood, he couldn't do it two days in a row because he couldn't recover quickly enough. In the spa, he can go in every day and do what he needs to do. Just keeping him moving will help. He loves it. He'll go out there and just float in it to get relief from the pain because the weightlessness relieves his back pain. He goes in it multiple times a day.
Thank you for the wonderful review and 5 stars! We're thrilled that your swim spa has become part of your daily routine and is helping both you and your husband stay active. Wishing you many years of enjoyment and wellness!
Reviewed Aug. 28, 2026
I've purchased at least 40 of Ocho Series in the Master Spas. When I find a product that works, I stay with it. The quality is great. That's why I keep buying them. They hold up. The Ocho Series is a little bit more durable. It's not as fancy as some of the other series. We manage B&Bs and vacation rentals, and for what we do, for hard use day in and day out, they're great. There is a licensed Master Spas technician 30 minutes from where I'm at, and if I need anything, I can call them and they are there immediately to fix whatever problem I have. But the hot tubs work great. They're easy to use. The guests don't have any problems with them. They're just simple. If you go for a Master Spas, you're not going to be disappointed, and if you do have any issues, they will make it right.
Thank you for sharing your wonderful experience with the Ocho Series from Master Spas. We're delighted to hear that the durability and quality of our products continue to meet your expectations, particularly in the high-demand setting of your B&Bs and vacation rentals. It's great to know that your guests find the hot tubs easy to use and that you've had positive experiences with our technical support team. Your loyalty and feedback are invaluable to us, and we look forward to continuing to provide products that serve your needs reliably!
Reviewed Sept. 22, 2026
Master Spas had a spa that was created for medical therapy. The sales guy was great. He was helpful. The quality seems to be fine. It's our first hot tub, so we don't have a whole lot to compare it to. But we have an issue with some of the additional equipment that was installed in it. The iTouch or Intouch system hasn’t been connecting right. So, I've been mostly dealing with that company, with those issues, just trying to learn the chemicals that need to be added. The whole thing has been a learning curve for us. So, as far as Master Spas go, we haven't had any problems. But we had a little issue with delivery.
The guys that came were really nice. We created the area the spa was gonna go. We torn up our whole yard, and we're doing a lot back there. But we had gone ahead and done the surface with paver sand, I guess. We had prepared it with so many inches of gravel and everything we needed to do, and it was leveled. We didn't have the spa delivered for a couple of weeks. There was some rain, so it needed to be resmoothed out around the edges. The guys helped us. We put it in and filled the water up. We said, “It doesn't seem like it's level.” They said, “Oh, don't worry about it. Once you put water in it, it will level out. It won't be a big deal.” So, we put the water in. We could see that it wasn't level. It was about off about an inch. So, we drained the whole thing.
We were business owners, and we have employees that can disconnect the electric and move it. So, that's what we had to do. We had to disconnect the electric. They found a way to turn it or actually lift it up. We took pictures because it was pretty amazing and then leveled underneath and put it back. So, now it's level. But since then, I've seen a lot of people say the same thing, that the delivery guys said, “Oh, it's no problem.” Then they've had to do the same thing. So, they didn't have the employees that we have. They had to have their electrician come back out and guys to move it and all that. So, we were fortunate to be able to handle it ourselves.
Thank you for sharing your experience and for choosing Master Spas for your first hot tub purchase. We're delighted to hear that your salesperson was helpful and that you're enjoying the therapeutic benefits of your spa. We understand that learning water care and the Gecko Wi-Fi In.Touch system can be a learning curve, and we appreciate your patience throughout the process. (If you're still experiencing connectivity concerns, we'd be happy to help troubleshoot and improve the connection experience. 1-800-860-7727 or customerservice@masterspas.com)
We also appreciate your feedback regarding the delivery and installation experience. We understand the inconvenience of having to drain, move, and re-level the spa after it was already in place. While we're grateful you had the resources available to correct the issue quickly, we recognize that this may not be the case for every customer. Your experience is a good reminder that every installation site is unique. Here at the factory, we generally recommend a properly prepared concrete pad as the ideal foundation, but when customers are familiar with the nuances of alternative bases such as gravel installations, they can also provide excellent long-term support for a spa. Your comments are valuable and help us continue improving communication and installation guidance for both customers and delivery teams. We're pleased to hear that, aside from these challenges, you're happy with your spa and have found the overall quality to meet your expectations.
Thank you again for your honest feedback and for being part of the Master Spas family. We wish you many years of relaxation, wellness, and enjoyment in your hot tub.
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Reviewed Sept. 19, 2026
We went to a hot tub and swim spa sale up in Colorado Springs, and all of them were Master Spas. We found a hot tub that we liked, and we ended up purchasing one. But I learned a valuable lesson about not purchasing one at a spa sale and I will never do that again. The spa that the reps showed and sold us was the Twilight Spa, but when we went to fill out the contract, they changed the name to Heritage. My husband said we want the Twilight Spa, and he was adamant about it. They ended up bringing us a spa that was $ 5,000 cheaper.
I ended up calling Master Spas directly, and I said I would not accept a cheaper hot tub than I paid for, and they said they didn't make the one we purchased anymore. But they still do. I asked why they were showing a hot tub that they no longer carry. I just wanted what I purchased and what I was sold at the sale. They ended up bringing us the newer Twilight Spa, but I had to give them $900 more. It wasn't a great experience going through that hot tub and swim spa sale. I had to wait an additional month to get the hot tub and the first time they brought it to me, it was at 10:30 at night. It was absolutely ridiculous. The reps called to schedule with me and I waited all day to hear from them. It was like they were hoping I would cancel. They are here only once a month, and I’m not waiting another month, so I told them to come.
It wasn’t until the following week, when we unwrapped it, that my husband noticed it was the wrong spa. He liked the touch panel, which was the one that the swim spa sale had. And I liked the additional LED lights in the hot tub. The one that was brought to us was very similar, but it didn't even have as many jets. So, I had to get that taken care of, which was a complete debacle. When I got the hot tub, the daisy chain of the lighting wasn't connected all the way around. So, I've had to have service come out twice because the guy at Master Spas wanted me to dig out all of this insulation.
Master Spas sent a guy from Salida, and he dug out a bunch of insulation. But he didn't have the re-foam kit that Master Spas has specifically for that. He just used some stuff from Lowe's. So, I have these huge open spaces in my hot tub and I ended up calling a gal who’s a Master Spas dealer and she was great. She ended up ordering the foam kit. It was a nightmare dealing with all of that. But now that everything's fixed and working, I love the hot tub and I would recommend Master Spas. I have had back problems because of a car accident, and those therapeutic spas are next level compared to what my mom has. We rent a chalet every year for vacation up past Salida, and they have private hot tubs. It’s a disappointment! After sitting in this Master Spa, going somewhere to sit in one of those is not even close.
Thank you for sharing your experience. We’re truly sorry to hear about the confusion surrounding your spa purchase with the retailer, the delivery delays, and the service challenges you encountered along the way. We can certainly understand how frustrating it must have been to receive a spa that did not match your expectations and then have to spend additional time and effort working through multiple follow-ups to get things resolved. We can confirm that we recently have refreshed the Twilight line - and you may have encountered an older show model while we transitioned. We regret the order mixup and, appreciate you giving us the opportunity to help correct the situation. We also apologize for the lighting issue and the inconvenience you experienced.
We're especially grateful to hear that, despite the rocky start, you're now enjoying the therapeutic benefits of your current spa. Knowing it has helped provide relief for your back concerns and that the performance has exceeded other hot tubs you've experienced means a great deal to us. Thank you for your honesty and for recommending Master Spas. We hope your spa provides many years of relaxation and enjoyment, and we appreciate your patience throughout the process.
Reviewed Sept. 10, 2026
We have the Master Spas Twilight T 6.2. It's just for a patio area that we had paved and we didn't want one too big. It's just going to be for two people. Main thing that I wanted was one that had a lounger in it and that one had a lounger plus seating for others. There was one smaller, but it was a corner one, and it was too small. But that one was a good size. A pool was too big. Although if we have the space, we'd love to get one of those larger ones that have the pool and spa combined. Maybe next purchase we'll get something like that. But right now, it's just a place to come home to and relax in a spa in the evenings. It's quite nice. We've gotten used to that. We've enjoyed the spa since we've had it.
I've been getting emails after I purchased it. I registered it and I have been getting correspondence. I noticed on the emails they kept saying that I had one certain type of Whirlpool registered. But I emailed them to make the correction and they did it. It was easy and they're responsive. However, I have an issue with the spa going on six months.
I have the lights on the outside. They're supposed to come on automatically at night. They no longer come on. Also, we have one of those digital dials which just flicker. And when I did the research online, I went to Master Spas. I think there's a Facebook page. I saw some people having the same issues. They said to power it off at the main console. Sometimes that will trigger it. I've done that, but it's still having an issue. Some people said one of the electronic boards is outdated and they have to be replaced. I took pictures of everything. I just haven't submitted everything. I don't know whether I'm supposed to go back to the dealer or straight through Master Spas.
At those conventions they don't have them where you can get in. You have to get in to enjoy the benefits. You can see the whirlpools, lights and all the bells and whistles. But you don't know the benefits until you get inside, feel the jets, how powerful they are, how many they are in these pools. I would either try to experience it by going in one, a friend or family that has one, and experience it. Or if you're able to in the showroom, have a chance to experience it in there.
It sounds like the exterior lights may have become unplugged, and we will also need have someone look into the flickering control issue. Please keep an eye out for communication from our team, as they will be reaching out soon to assist.
In general, your local dealer network should be able to help with most service-related questions and concerns. However, it's completely understandable that you could be unsure who to contact or which channel to use, you can always reach out to customerservice@masterspas.com with questions or pictures or submit a request through our service form at https://www.masterspas.com/request-service. This will start an official service process and ensure your request is routed to the appropriate team member for assistance, be it factory warranty, dealer-related or anything else! We're here to make it easy!
Thank you again for your feedback, and we look forward to helping resolve these items for you.
Reviewed Sept. 6, 2026
The features and what we were getting with Master Spas for the price was comparative to the other company. It just seemed like a better deal and a better product. That flow that comes out toward you is a huge selling point, and then the insulation, the side jets that come out. So, it's more than just one big hot tub. It has these additional features.
Justin was the rep that I dealt with and he was wonderful. He really did a great job selling, finding ways to relate to us, and talking to us about how his similarities and in our lives and how the Master Spa had positively impacted his child with special needs, and what his family uses it for, and how beneficial it is. He was very relatable and did a nice job answering any questions that we had.
The overall cost was a lot more than what we anticipated. The sales rep did say, "Oh, you could dig out.” We wanted to put it underground. He did it, and it cost roughly 8,000. Then we went to get a quote, and it was 55,000. So, some things were not fully communicated, like, “You are going to need to either pay the amount to dig it out or put a slab. And that is an additional, a lot of money. You have to pay for electricity. And that is a chunk of money.”
The additional amount might average between this and this per customer, but we were not anticipating all of the additional costs. So, that was disappointing, because there was a lot of conversation, and it would have been helpful. I get why you don't do it because as a salesperson, that could deter someone from getting it. But once you're locked in, you can't change your order after so many days. At that point, you might not have even reached out to get quotes for the pricing. So, that was really unfortunate.
I wish there had been more communication. But the spa is wonderful. We love it. We're so glad that we got it. Our kid is in there four to five days a week. We love it as a family. It's awesome. We hook it up to our internet and then we can have it as an app on our phone. But the directions were terrible. I had to Google and watch videos to even figure out what in the heck I was doing with it because I had no idea.
The guy went over all the chemicals and said, "Don't worry. I'll give you a thing,” which the pamphlet was wonderful. But you need more guidance. It's like you're given this very expensive thing and you have no idea what to do with any of these controls, and how to get the app on your phone. All of those things are not easy to manage. Master Spas has some work to do when it comes to transparency and providing an overall good experience for the customer.
We're also pleased to hear that your sales representative, Justin, provided a positive purchasing experience. We're glad he was able to make a meaningful connection with your family and help you feel confident throughout the buying process.
At the same time, we appreciate your candid feedback regarding project and installation costs. Every installation is unique, and factors such as site preparation, excavation, concrete work, electrical requirements, and local contractor rates can vary significantly. We understand how frustrating it can be when those costs exceed expectations. Your comments highlight the importance of helping prospective owners better understand the potential scope of installation expenses early in the buying process. As part of our culture, we strive to support customers through their research and purchasing journey without high-pressure sales tactics.
We also appreciate your thoughts on the setup and ownership experience. While we're glad you found your dealer's personal water care guide helpful, we understand that learning the controls, connecting the spa to Wi-Fi, and navigating the app can feel overwhelming. We agree that clearer guidance can help new owners feel more confident from day one.
We'd also like to share that we offer a variety of resource guides and instructional videos that can be accessed through the QR codes included with the spa. If you did not receive those materials, or if you'd like official links to any guides or documentation, or just have general questions please don't hesitate to reach out. Our Customer Service team can be contacted at customerservice@masterspas.com or 1-800-860-7727, and we'd be happy to assist.
Thank you again for sharing both the positives and the areas where we can improve. We're grateful that you chose Master Spas, and we're thrilled that, despite some challenges along the way, your family is enjoying the spa and getting so much value from it.
Reviewed Aug. 29, 2026
I love the spa, but it's been hard to get customer service. Right now, I'm waiting on a call from Master Spas. I chose the Trainer 15 D. It's beautiful. I'm 5'2", and it's just the perfect depth for me. We had it set into the deck. So, it's easy for me. It's like 17 inches above the deck, so it's easy for me to sit on the side and swing my legs over and get in and out of it. That was my main concern because I'm older. I like all the features. It's great. I have a lot of chronic pain and stuff like that, so I use it almost daily. It's really helped for that part of my life.
Thank you for sharing your experience and your kind words about the Trainer 15 D. We're delighted to hear that it's been perfect for your needs, especially with its convenient setup on your deck. It's wonderful to know that our spa has contributed positively to managing your chronic pain. We understand the importance of effective customer service and apologize if there has been a delay in reaching you. We will reach out and make sure your concerns have been addressed. We appreciate your patience and hope you continue to enjoy all the benefits your beautiful spa offers for years to come.
Reviewed Oct. 2, 2026
Spa was delivered as promised, however, there was not one call from the company to check in and even see if I had any issues. The front cover is almost impossible to put back on and it's difficult to get a follow up call to assist.
We're sorry to learn that your experience after delivery has not met expectations or that you've had issues! We will work on getting you a reach out at least from here in our factory. Please feel free to also reach out to our Customer Service team at 1-800-860-7727 or customerservice@masterspas.com so we can help address the cover concerns and ensure you have the support you need. Your satisfaction is important to us, and we'd appreciate the opportunity to assist.
Reviewed Sept. 25, 2026
Absolutely love the hot tub and the powerful hydrotherapy it offers!! Worth the money. Customer support was fantastic from start to finish. Highly recommend!!
Thanks for the great review and 5 stars! We’re happy to hear you love the hydrotherapy and had a fantastic experience with our team. Enjoy your spa for many years to come!
Reviewed Sept. 24, 2026
I saw Master Spas at a local hot tub show in my hometown and I was able to make a price on a spa that was convenient for us, which is the Clarity Spa. I like the space of the spa for two people.
Thank you again for your support and for being part of the Master Spas family. We hope you enjoy many years of relaxation, comfort, and quality time together in your Clarity Spa!
Reviewed Sept. 23, 2026
I had researched swim spas for years and years before and found a Master spa that I wanted. But then I had moved to an area where there wasn't a dealer. Then I didn't know it was Master Spas when I went to the fairgrounds. So, then it was a no-brainer to get one. Their spas were deeper than other ones, and the quality was better.
The sales rep I worked with gave me a good option for a payment plan of how to work out a payment that was gonna work for me to be able to get the work done at my house, and did a construction plan. It was really good. The only negative thing was that, the swim spa that I purchased, I asked him if I could swim in it, ‘cause it seemed a little bit short for that. ‘Cause I got the smallest version.
And he said, "Oh, yeah. You can swim in it, no problem.” But no, I can't because I'm too tall. I'm 5’6". It's an 11-foot swim spa, and when you swim arm over arm, you end up kicking the steps. Whereas, if I had bought the 15- foot, I would have had four more feet to stay in the middle and not kick the steps. But it was good otherwise.
However, it's alarming that they deliver it, drop it off to you, and you can't get the electrical hooked up until afterwards. Because you need the swim spa to hook up the electrical. And there is no follow-up or tutorial or anything else to help you use it. You can find stuff online from independent parties. But it would be really nice if they had a representative come out, go through the swim spa with you, let you know things that could or couldn't happen, and how to troubleshoot it or whatever else. That would be helpful. But I’m happy with my Master Spas. It was an easy and painless experience.
We're honored that Master Spas stood out as the brand you wanted! We appreciate your honest feedback regarding the spa selection and delivery experience. We understand how disappointing it can be when a feature or use case doesn't align exactly with expectations after purchase. Your comments about swim spa sizing are valuable and may help future buyers carefully evaluate which model best fits their intended use and swimming goals.
We love opportunities to offer wet tests at retail locations and provide startup demonstrations once a spa is up and running. However, we understand that these experiences are not always possible in every market we serve. A swim spa is a major investment, and it's important that owners feel comfortable and confident operating and maintaining their spa from day one. We appreciate your suggestion regarding additional onboarding and owner education after delivery. Feedback like yours helps us identify ways to improve the ownership experience and better support customers as they begin enjoying their swim spa.
That said, we're delighted to hear that despite these challenges, you remain happy with your MasterSpas swim spa. Thank you again for your thoughtful review, constructive suggestions, and trust in Master Spas. We wish you many years of enjoyment, exercise, and relaxation, and please don't hesitate to reach out if we can ever provide helpful resources or assistance along the way!
Reviewed Sept. 22, 2026
Not my favorite hot tub. The cover on it seems very flimsy and screws have tried to back out of it in just a very short period of time. The seating is very deep so deep that I have had to purchase something to sit on and I am 5'9" tall. The pressure from the Jets is not as strong as I would liked for it to have been. There are screws on the inside of the plastic. The knobs to change water direction seemed very flimsy. For what we paid for this I would've expected better.
If the screws backing out, cover construction, or any of the components you've mentioned appear to be defective or abnormal, we would encourage you to contact your selling dealer or Master Spas Customer Service so the concerns can be properly documented and reviewed. Photos of the areas in question can also be helpful for evaluation - most of those things are covered under warranty and we can help get you extra parts or if having a servicer out is what is needed we can do that too! 1-800-860-7727 or pictures to : customerservice@masterspas.com.
We appreciate your honest feedback and will share your comments internally. We hope to have the opportunity to address these concerns and improve your experience.
Reviewed Sept. 22, 2026
I'm very pleased how responsive Leisure Works located in Ann Arbor is when answering customers questions, and offering guidance to any and all issues!
Thank you for sharing your positive experience with your dealer Leisure Works! We're delighted to hear that our team's responsiveness and guidance have exceeded your expectations!
Reviewed Sept. 21, 2026
This is our third Master Spas hot tub purchase. The quality is above all others. Worth the extra money. The customer service we received when buying and delivery was above and beyond. Very kind and informative.
Thank you for your continued trust in Master Spas! We're truly honored that this is your third Master Spas hot tub purchase. Hearing that you continue to choose our products is the highest compliment we could receive!
Reviewed Sept. 21, 2026
The pool spa is not Made for the heat. The plastic they used to build them pool is falling apart. The materials are inferior. I don’t recommend you buying these pools in Texas or surrounding states!
Reviewed Sept. 21, 2026
Terrible service. I never want to speak to that salesman named Jonah.
Reviewed Sept. 21, 2026
Enjoy using the hot tub at least a few times a week. Muscle feel better and skin doesn't dry out.
Thank you for your review! There's nothing better than knowing your spa is helping you relax, soothe tired muscles, and become a regular part of your routine.
Reviewed Sept. 21, 2026
I recently bought a new LH6 spa at Atlanta Spa & Leisure. The staff was courteous and knowledgeable. Delivery and setup was flawless. And the price was better than I expected.
We're thrilled to hear that your experience with your dealer Atlanta Spa & Leisure was a great one! It's great to know that the team helped you find the perfect spa!
Reviewed Sept. 21, 2026
Work was completed and very happy with the results.
We strive to provide timely and effective service, so it's wonderful to know we were able to meet your expectations. We truly appreciate you taking the time to leave your feedback, Enjoy your spa, and please don't hesitate to reach out if we can assist you in the future!
Reviewed Sept. 21, 2026
Received by tub in April. So far it’s been excellent. No complaints.
We truly appreciate you choosing Master Spas and taking the time to share your feedback. We wish you many years of relaxation!
Reviewed Sept. 21, 2026
I recently purchased my spa from an expo. When I received it, there were issues with the scheduling and setup. I was told by the dealer to contact Master Spas for assistance. I contacted master spas and got little to no assistance. Very unhelpful.
Reviewed Sept. 21, 2026
The staff in the Plano Texas location have been very helpful. A specific callout goes to Megan, she is the reason we are proud spa owners. She continues to be a valued supporter of my ownership and operational questions.
Thank you for sharing such a glowing review! We are thrilled to hear about your positive experience at the Plano, Texas location and that Megan has played such a pivotal role in your satisfaction as a spa owner. We are committed to delivering excellent customer service and are delighted to know that Megan has been a valued supporter in addressing your ownership and operational questions. Your feedback is greatly appreciated, and we look forward to continuing to support your spa experience. Enjoy your relaxation time, and please reach out if you need anything further!
Reviewed Sept. 21, 2026
I paid too much for a spa of inferior quality. The wind in my back yard has destroyed the connections to the top. The wind has pulled the wooden side away from the corner and I have had to reinforce the side wall with additional screws. The hot tub is practically impossible to drain of water.
Reviewed Sept. 21, 2026
The spa looks nice, great concept. The knobs you can't figure out what runs what. The water fall looks like something is stuck in the hole from day 1. There was not knock out to run electric in the base had to drill. And overall I think it is a overpriced spa for what we have. The other thing is the company that does financing does not work with you if you have an emergency come up. They will hound you till they get it even if you tell them what has happened.
If it helps, your owner's manual contains helpful diagrams and instructions covering the spa's controls, including jets, diverter valves, air controls, and other key features. We're always happy to help clarify any questions you may have about operating your spa as well. You can find that manual to download at www.MasterSpas.com.
We're also sorry to hear that the financing process through your dealer did not meet your expectations. We appreciate you sharing that feedback, as clear communication throughout the purchasing process is very important to us. If you still have questions or concerns, please don't hesitate to reach out. ( 1-800-860-7727) We'd be happy to help provide guidance and ensure you have the information you need to get the most enjoyment from your spa.
Reviewed Sept. 21, 2026
I'm very happy with Mt L5 three person hot tub/spa. Easy delivery and setup. I do wish they would have set up the conversion from 120 to 220 volt. My licensed electrician was not familiar with it. Not a complaint but just a suggestion moving forward. Unit heats quickly, maintains the proper temperature cheaply. The chemical Master Spas provided and their instructions at delivery make too easy to maintain. I'm very happy with Master Spas and the hot tub. Any questions I can find the answer to they tested quickly to my question by phone.
Thank you for sharing your positive experience with your L5 hot tub! We're thrilled to hear that the delivery and setup process was smooth and that you're enjoying the features. We appreciate your suggestion about aiding the 120 to 240-volt conversion, we never know exactly what the electrician will be installing, it's great to know that our team has been helpful in answering your questions. Your feedback is valuable, and we're delighted to be a part of your relaxation time with Master Spas. Enjoy your new spa!
Reviewed Sept. 21, 2026
The low pressure sales tactics work well. They salesman are kinda like a horrible used car salesman. Chris verbally promises a lot. But that’s the problem it’s all verbal. He still hasn’t even responded to me over a month later. The setup crew is actually a delivery company that doesn’t work for master spas. They weren’t very happy about placing it where we needed it. But nonetheless The lady in Oklahoma I spoke to was great though. So she’s the only reason I even gave any stars. The product is quality.
Reviewed Sept. 21, 2026
Master Spas was in an area we were shopping. We went to see several different hot tubs, and we decided to go with them. Their tub seemed to have a lot more jets. It has various different seats that work different areas for massage therapy. They had several display models in the showroom and it seemed that the specifications were better than the other ones we were looking at though at a much higher price point. We looked at spas from 5,000 to 15,000 and this one was 15,000.
However, I don't like the apps that come with it which are the Gecko and Master Spa Clear. They're difficult. It's more of a sales pitch to buy their upgraded version of the app than for it to be useful to you. It's quite annoying. The Wi-Fi and Bluetooth connections work sporadically, even though I put a Wi-Fi booster right near it. Also, we were supposed to have a salt system in it. Apparently, it wasn't complete, so they had to send someone to put some different mechanisms in there to fully adapt it to the salt system.
Recently, we found out that they provided us with the incorrect filter and we've been using it for six months. That was a little disappointing. But I can't complain about the technical guy that was there. He knew right away we had the wrong filter and corrected it when my wife was there. I think they just had an inexperienced salesman that is no longer there and we got him by unfortunate timing. He was very nice guy, but he didn't follow through with a lot of things. It hasn't taken quite a while to straighten all the quirks out but they did it and gave us a free filter. They were reputable.
We were disappointed with the step that came with the tub when the showroom showed a much nicer step. We got a plastic chintzy little step. But again, the guy at the technical department said that he can exchange that for us. They've been very accommodating like that. I would recommend Master Spas. We're enjoying the tub. It's good. But it would have been nice to get everything right on delivery instead of going through several steps to correct it.
At the same time, we sincerely appreciate your honest feedback regarding the experience. While we're glad our technical team was able to quickly identify and correct things and offer a solutions , we understand that these items should have been addressed correctly from the beginning. We truly appreciate your recognition of our service team and their efforts to make things right. Providing ongoing support to our customers is extremely important to us, and we're pleased they were able to help address your concerns.
Thank you again for your recommendation and for giving us the opportunity to earn your confidence back. We hope you continue to enjoy many years of relaxation and hydrotherapy in your spa, and we're always here if you need assistance along the way. Enjoy your Master Spas experience!
Reviewed Sept. 20, 2026
Master Spas has better build quality and all parts are made in the United States. They can be easy to get if they need to be replaced. I've had their tub since August and I'm trying to enjoy it more. I like that it works and that the salt system lets it run by itself. It takes care of its own and it’s not really playing with chemicals. It's a pretty large tub and the kids get into it more than I do. The only thing I didn't like about it is the model I had didn't offer Wi-Fi built into it. I had to buy an extra piece to get it to work with Wi-Fi and to check it for the temperature and turn the jets and the lights on.
Master Spas has great customer service. They're very helpful. The price is reasonable as well. However, the delivery company they had was horrible. They weren't very organized and there was no communication. The guys didn't know where they were putting things. What they do is just drop and go. This is not an Amazon package. This is a hot tub that’s a thousand pounds and a lot of money. But they were more worried about getting in and out and going home.
We're pleased to hear the values we also care about were important factors in your decision to pick your spa. We're glad your family is getting plenty of enjoyment from the spa and that it's become a favorite gathering spot for the kids.
The Wi-Fi capability is a cool feature - sorry we did not offer it directly on your model but we are glad it was an accessory you found for your spa. We understand how convenient it is to be able to check temperature settings and control spa functions right from your phone. We also greatly appreciate your kind words about our customer service team. Providing knowledgeable and responsive support is something we take pride in, and we're happy to hear you've had positive experiences whenever you've reached out.
At the same time, we sincerely apologize for the frustration you experienced during delivery. We understand that a hot tub is a major investment and not simply a package that can be dropped off without careful planning and communication. Your feedback regarding the delivery team's organization, communication, and overall customer experience is valuable, and we're sorry that portion of the process did not meet your expectations. We will follow up with that team in regard to it.
Thank you again for your honest review. We appreciate both your compliments and constructive feedback. We hope you continue to enjoy your spa for many years to come, and we're always here if you need assistance in the future.
Reviewed Sept. 18, 2026
I already had a Master Spa and then there was a thing on TV that said it was having a sale. I got the hot tub and it's good quality.
Thank you for taking the time to share your experience and for choosing Master Spas once again. We’re delighted to hear that you’re satisfied with the quality of your new hot tub. Enjoy your relaxing moments and thank you for being a valued customer!
Reviewed Sept. 17, 2026
Master Spas had one of the high-quality makes, the Legend, and when we ordered one, it took a long time to get it because they had to build it in Indiana. So, it took an extra month for some reason and I wasn't happy about that. I wasted the summer. It was also expensive. But other than that, the jets are very strong and I would tell others to go ahead and look at it.
Thank you for sharing your feedback and for choosing a Master Spas Legend Series spa. We're glad to hear that you're enjoying the powerful jet performance and overall quality of your hot tub, and that you would recommend others take a look at our products. We appreciate waiting a while can be disappointing and we also recognize that purchasing a premium spa is a significant investment, and we appreciate the trust you placed in us. It's rewarding to hear that, despite the delays, the quality and strength of the hydrotherapy jets have lived up to your expectations.
Thank you again for your honest review. We value your feedback, and we're happy to know you're now enjoying your Legend Series spa. We wish you many years of relaxation and wellness, and we're always here if you need assistance in the future.
Reviewed Sept. 16, 2026
Master Spas did an advertisement about their big blowout sale at the expo and we went to that. Through their sale, we purchased a swim spa and their sales rep was great. He answered all our questions and got things rolling. They were not an in-state spa, which made it a little tough. We needed to put the cement slab first and we weren't ready for the spa to be delivered, so they kind of held on to it in the warehouse until we were ready. It was spendy, but when we shopped around a little bit, it was less than what the spa places were around our area. Also, when we requested the radio part in it, we were told that, for some reason, they discontinued it. So, that was the only thing that we didn't get with it. Other than that, we had a good experience. The only drawback was they weren't locals. So, when I have questions about that spa, I can't go in and talk to anybody.
We appreciate your feedback regarding the audio system option. We understand your disappointment when a desired feature is no longer available, and we apologize for any inconvenience that may have caused.
Most importantly, we're thrilled that your overall experience was a positive one and that you're enjoying your swim spa. We also understand your concern about not having a local showroom nearby for face-to-face support. Please know that our customer care team remains available to assist with questions and help connect you with resources whenever needed. ( 800-860-7727 or customerservice@masterspas.com)
Thank you again for your business and your thoughtful feedback. We appreciate your trust in Master Spas and wish you many years of enjoyment, fitness, and relaxation in your swim spa!
Reviewed Sept. 15, 2026
We went to a couple of different shows where the Master Spas was at, then my wife did a lot of research and from a feature, function, and quality standpoint, we ended up choosing their product. We also looked at other ones, and this just seemed like it had all the things that we wanted. We chose the Trainer 15D because it was deeper. I'm taller, so it allows me to reach the slots on the side where you can hook in the waist belt and can keep you in place. It allows me to enjoy the multiple jet angles and multiple jets to adjust the current that I'm swimming against. Aside from that, we really like the overall setup with the covers, and it keeps the heat in the unit when it's closed up.
I like the design of our spa and the lighting that it's got, both inside and outside. Everything looks very hidden, then the panels could come off, and you can get access if you need to. It seems like it's a high-quality product and if anyone wants to buy one, they should consider the space that they're going to put it in. In our case we built a building to put around our spa. They should also make sure to consider all the dimensions for what they'll be using it for, and not just the unit itself, but what they're going to surround it with. They should look at the product multiple times to make sure and think through. Then, they should research online and read a lot of forums. My wife did that to hear the things that people said that they would want or not want. So, research is key, and if there's something that you're not sure of, get more clarification.
All in all, the whole process from beginning to end with Master Spas was great. We had questions as we were buying, when we did commit to buying, as we were building our building, and once we got the unit in. But there was never a time that I had a problem getting ahold of anybody or talking to anybody and getting our questions answered. So, their customer service was excellent.
Thank you for sharing your experience and for choosing Master Spas after conducting such thorough research. We're honored that you found that the Trainer 15D offered the features, functionality, and quality you were looking for. We appreciate your thoughtful advice for future buyers. We always agree taking the time to research, evaluate available space, consider installation plans, and ask questions throughout the process can make a significant difference in ensuring the right spa is selected for each family's unique needs. Providing responsive support before, during, and after the purchase is incredibly important to us, and it's rewarding to know that our staff was available whenever questions arose throughout your project.
Thank you again for your recommendation and for trusting Master Spas. We wish you many years of enjoyment, fitness, and relaxation in your Trainer 15D!
Reviewed Sept. 14, 2026
I googled online to see local areas that sell spas and I found the store on Route 110 near my home. I went in to look and I didn't go anywhere else. It was the first place that I went in to and it turned out that the salesman there knew me. He was from my community, so he made it easy for me to purchase my Master Spas spa. We're a family of five and we got something that accommodated us. It's a new spa, so hopefully, it won't give me any trouble. I was also sold on the warranty because there's a six-year warranty with it and I was happy with that. So far, it's been great and I love it. It's siting in the yard and I use it every day. It would be nice it if was bigger but other than that, everything seems fine.
We're thrilled to hear that your visit to Suntek turned into such a positive experience. It's wonderful to hear that your spa has been a great addition to your backyard and that you're already enjoying it every day. We're pleased you found a model that accommodates your household well. Investing in a spa is a big decision, and confidence in the product and support behind it is just as important as the spa itself.
Thank you again for your business and welcome to the Master Spas family. We wish you and your family many years of relaxation, fun, and enjoyment in your spa!
Reviewed Sept. 13, 2026
Everything was good in my experience with Master Spas. They delivered it at the time I was customizing the deck to go around it. I had an issue with the person that I dealt with. He was personable, but I don't think he's with the company anymore. At that point, the order came in with the incorrect color that I was expecting. It came in the graphite gray, and I wanted the brown. It blended well with the deck, which was fine. It wasn't tremendously different. They did offer to replace it. I wasn't gonna put anybody out of the way for that. But ultimately, I went back with them from the first time I did business. It’s not a cheap item, but at least they offered no interest for two years. It's also worth the money.
We appreciate your feedback regarding the color mix-up. While we're sorry the spa arrived in graphite gray instead of the brown color you were expecting, we're pleased that our team offered a solution and that the color ultimately complemented your deck design. We understand that receiving exactly what you ordered is important, and we appreciate your patience and flexibility throughout the process.
Thank you again for your continued trust in Master Spas and for taking the time to leave your feedback. We wish you many years of relaxation and enjoyment in your spa, and we're always here if you need assistance in the future!
Reviewed Sept. 12, 2026
We were looking for swim spas. We went to one place and didn't really care for the person there. Then, we went to the next place and we were drawn to the sales pitch of the Master Spas rep.. The delivery was outstanding as well and the price was fair. It wasn't the cheapest or the most expensive, but it was competitive. Once we've received the product, very happy. We use it damn near every day and we love it. We have the lights and it's got the module where I can adjust everything through the Gecko app. When it's dark enough, which is going to be here soon, we enjoy the lighting.
After exploring multiple options, its great to hear you found a team and product that felt right for you. We're glad our representatives made a positive impression and helped guide you through the decision-makingy day, we know it's becoming a valued part of their lifestyle. Thank you again for your kind words and recommendation.
Reviewed Sept. 11, 2026
We purchased our spa at the State Fair, we were told by Shane ** Master Spas in Fort Wayne Indiana that he was going to give us an extended 5-year warranty, this meaning our spa would be covered for 10 years!! My husband and I was delighted to hear that. As you can guess, we had a service call after the first 5 years was up and had to pay close to $500 because the company said there was no such thing as an extended 5-year warranty and we would need to take it up with Shane on why he told us that. Well Shane was not as helpful with the clear up on the warranty issue and said he would look into it and clear it up, then would send us supplies in the amount of the cost we paid for service. I was thinking this guy is great! NOPE! No supplies and no extended warranty.
We understand there may have been some confusion regarding the warranty coverage. The extended warranty does not begin after the standard warranty ends; rather, it extends the original warranty period from the date of purchase. For example, a standard warranty may provide three years of coverage, while an extended warranty increases that coverage period to five years from the original purchase date.
We can recognize that there may have been some confusion regarding previous discussions, and we sincerely regret any misunderstanding. We understand how disappointing it can be when expectations and documentation do not align, especially after making such a significant investment in your spa.
While we're sorry that this experience left you feeling unsupported, we do appreciate your business and your feedback. Comments like yours help us identify opportunities to improve communication and better serve our customers moving forward.
If you believe any information may have been overlooked or if you would like us to review your situation further, please don't hesitate to contact our Customer Service team at 1-800-860-7727 or customerservice@masterspas.com. We would be happy to discuss your concerns in more detail.
Reviewed Sept. 11, 2026
I like the price and the features of the Master Spas tub. My focus areas were the the seating capacity and the layout of how the jets worked. The quality is excellent and everything was fine with the delivery. The only thing that I was surprised about was they didn't take away the garbage. They just left it, which I thought was a little weird.
Thank you for your honest review and for highlighting both the positives and the area where we can improve. Expectations can vary by dealer and delivery team, but we agree that a clean and complete delivery experience is an important part of customer satisfaction. We're delighted to hear that the combo of value, features, seating capacity, and jet layout made Master Spas the right fit for your needs. We truly appreciate your business and hope you enjoy many years of relaxation and wellness in your Master Spas hot tub!
Reviewed Sept. 10, 2026
I bought the hot tub at an expo. The sales rep answered our questions about several hot tubs and asked us about certain needs. That's how we arrived on the one that we purchased. We got a good deal on it. I had some issues as far as how to operate it, trying to understand that because I'm a pool owner and realizing that now it's different from a pool. After I called Master Spas customer support, they answered my questions. It was very good, very knowledgeable. No pressure. Just made it very easy. It was our decision. Other than that, there was a little apprehension at the beginning because I had questions and trying to use the QR code to try to read through stuff. But once I got ahold of customer support, they answered my questions. They even told me that worst case scenario that they have a spa school where they could send somebody out to the house if you can't get it. That made me feel better. I would recommend them.
Thank you for sharing your experience with us! We're thrilled to hear that you had a positive experience. It's wonderful to know that our customer support was able to assist you with understanding the operation of your new spa and alleviate any concerns you had. We're here to help, and it's great to hear that the option of a spa school visit offered additional reassurance. We appreciate your recommendation and hope you continue to enjoy your hot tub for many years to come!
Reviewed Sept. 9, 2026
Master Spas is a good product. The spa is very well made. We use it for everything. Also, Master Spas' website was easy to navigate. Everything was great.
Thank you for your positive feedback! We are delighted to hear that you are enjoying your Master Spas experience. It's wonderful to know that the quality of our spa and the ease of navigating our website have met your expectations. We’re thrilled that your spa is a fantastic addition to your lifestyle. We appreciate your kind words and hope you continue to enjoy every moment with your spa!
Reviewed Sept. 8, 2026
I heard of good things about Master Spas. I wanted a hot tub, cold tub, and a traditional Finnish sauna. It's awesome. I love it. I'm on the program where they come out once a week and they service. They check everything, the levels, and service it so I don't have to worry about it. Great people to work with. Amazing customer service. I'm glad I chose them.
Thank you for sharing your wonderful experience with MasterSpas! We're thrilled to hear that you're enjoying everything! Your kind words about our team and customer service are truly appreciated. We’re glad you chose us and hope you continue to enjoy your spa setup for many years to come. Thank you for your trust and support!
Reviewed Sept. 7, 2026
I went into the local showroom near where we live and Master Spas educated me. I went to other places, looking, and I was most impressed with Master Spas. They answered all the questions. Also, the technicians were very helpful in setting up and installing and helping us test the chemicals. It has been very good feedback from them.
Thank you for your glowing feedback! It's also wonderful to know our technicians provided excellent support. We appreciate you choosing Master Spas and are thrilled to hear that you're satisfied with both the product and our service. Enjoy your spa!
Reviewed Sept. 5, 2026
We live in Ohio and we looked at getting a pool, but you can only use a swimming pool for about three months out of the year. I work out all the time, and a spa would be an added bonus that we could use all year. We got the MAX D, which is the big one with the workout package. It's got a rower, bungees, and a belt that you can clip on to walk. It's nice. I love my spa. But as a business, I’m not impressed with Master Spas' customer service. When it was delivered, the reps did not tell us any information about the spa. They did not take the panels off to show us where the workout equipment was, and we had to hunt for that and it was very challenging. And the photo cell lights on the outside keep falling off.
We went through Columbus LeisureTime, and the reps, Jeff and Mike, are fabulous. They are a godsend. If it wasn't for them, Master Spas would be picking this up and taking it back. But I have repeatedly called customer service in Cleveland and they suck. I even told them that if I had people like that running my business, they would have been fired yesterday. They don't return phone calls and they don't care, and I told the rep that. We paid cash, and they didn't have to take care of us anymore because they had our money. My husband drove from Ohio to Fort Wayne, Indiana, to tell them he wasn't happy. The customer service in Cleveland has been terrible. They don't teach you how to take care of the swim spa chemical-wise. We have a hot tub, and they kept saying that it's just like a hot tub, but it's not. It's totally different.
Thank you for sharing your experience and for choosing a Michael Phelps Signature Swim Spa. We're thrilled to hear that you're enjoying the features of your 19 Max D, and that it will help with your year round swimming lifestyle!
At the same time, we're sorry to hear that your ownership experience has been impacted by service center and communication concerns. We understand how frustrating it can be to receive a new swim spa and feel that you were not provided with the information needed to get started confidently. We also appreciate your feedback regarding the exterior photocell lights and your difficulty locating and learning to use the fitness equipment.We have a lot of resources we and guidance we can offer making sure you know where to turn is important to us.
Thank you for taking the time to share all aspects of your experience. Feedback like yours helps us identify opportunities to improve. If there are any outstanding concerns that still need attention, we encourage you to contact us directly at 1-800-860-7727 or customerservice@masterspas.com, and we'd be happy to review them with you and communicate on your behalf to the local service center.
Master Spas Company Information
- Social media:
- Company Name:
- Master Spas
- Year Founded:
- 1996
- Address:
- 7102 Lincoln Parkway
- City:
- Fort Wayne
- State/Province:
- IN
- Postal Code:
- 46804
- Country:
- United States
- Website:
- www.masterspas.com
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