Master Spas

Master Spas Reviews

4.3
1,005 reviews
  • 4,553,760 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.
Master Spas Reviews
4.3(1,005)

About Master Spas

Master Spas offers a wide variety of hot tubs and aims to satisfy everyone’s likes and needs. No matter what you are looking for, Master Spas is ready to assist you in finding the hot tub that will best fit your needs. Contact the company to explore different hot tub options and find local Master Spas dealers.

Pros
  • Combination swim spas
  • Advanced biomagnetic therapy
  • Quiet motor
Cons
  • Must see local dealer for pricing
  • Limited customization

Featured Reviews

Milwaukee, WI
Verified purchase
The installation of my spa was easy to schedule. Master Spas went around whatever time I had open and worked with me. They were very accommodating ... I've been pretty happy with ...

Read more

North Billerica, MA
Verified purchase
... I’m very happy with the tub. The size of the tub as well as the lighting are great. I’m in New England so the heater keeps things running even in the coldest days. So, with th...

Read more

About Master Spas

Master Spas sells a variety of hot tubs and swim spas that are excellent for relaxation or staying in shape. Master Spas swim spas are perfect for customers who want their swim spa to double as a low-impact exercise tool and family pool. The Master Spas H2X fitness spa can also be used as a hot tub.

Select models also come with innovative technology, such as multiple speed levels and therapeutic seat and jet placement.

Master Spas hot tubs

Master Spas creates a variety of hot tubs to suit different needs and budgets. The manufacturer's line has four series of hot tubs, each of which contains multiple models.

  • The Twilight series includes eight hot tubs, all of which seat three to seven people. Standard features include ergonomic seating, a biomagnetic therapy system and an Orion light system. Optional features offered are Wi-Fi, Dream Lighting, a natural water sanitizing system and more. Capacity ranges from 200 to 395 gallons, and all tubs are 34 to 38 inches deep. Their dimensions range from 78 inches by 78 inches to 94 inches by 94 inches. Every tub has 36 to 49 jets.
  • The Getaway Series includes four affordable hot tubs that are lightweight and durable. Several models are plug-and-play, requiring only a 120-volt outlet. Standard options include Duramaster Polymer cabinets, EcoPur Charge water filtration, stainless-steel massage jets and Colorscape LED lighting. Capacity ranges from 225 gallons to 390 gallons.
  • The Michael Phelps Legend series has features that vary by tub, but premium options include lighting, sound and Wi-Fi add-ons.
  • Clarity series spas come with EcoPur Charge Water Purification, StressRelief Neck and Shoulder seats and better energy efficiency. Optional hot tub features include Dream Lighting and a Fusion Air sound system. The six models seat five to eight people and have between 28 and 57 jets. The largest model is 108 inches by 94 inches by 38 inches, and the smallest model is 70 inches by 84 inches by 34 inches.

Master Spas prices

Most Master Spas hot tubs cost between $6,000 and $15,000. Master Spas doesn't display pricing online, but you can find the cost of specific models by contacting your nearest Master Spas dealer. You can also request hot tub or swim spa pricing using Master Spas' contact forms. You may be able to trade in your used hot tub or get financing to pay for a new one.

Master Spas accessories

Master Spas offers several accessories to customize your hot tub. Some accessories are designed for safety, including rails, steps and Master Spas' covers.

Master Spas FAQ

How much are Master Spas hot tubs?

Master Spas’ tub pricing starts around $4,000. The price for each model depends on your location. Contact your local dealer for exact pricing information.

How do you maintain a Master Spas hot tub?

Cleaning your Master Spas filters every month involves a few steps:

  1. Remove large debris from the filter.
  2. Spray the filter down with a hose.
  3. Place the filter in 5-gallon bucket with the appropriate cleaning agent and let it soak overnight.
  4. Be sure to rinse thoroughly.
  5. Put the filter back.

Master Spas' EcoPur Charge filter only needs to be removed and rinsed before being placed back.

To clean your Master Spas hot tub:

  1. Drain the tub.
  2. Wipe it down with a soft cloth and acrylic-friendly cleaner.
  3. Spot treat any stubborn mineral buildup with white vinegar or a Magic Eraser.
  4. Thoroughly rinse any spa pillows and the tub shell.

When done, fill the tub back up with water and add in Master Spas chemicals to keep the water balanced.

How do you drain a Master Spas hot tub?

To drain a Master Spas hot tub, locate the drain assembly behind the tub skirt panel and remove the cap. You can also attach a garden hose to the end of the drain assembly.

How do you winterize a Master Spas hot tub?

Master Spas hot tubs are usable year-round. Master Spas does not recommend you winterize the hot tub.

Do Master Spas hot tubs come with a warranty?

Master Spas’ warranties vary by the hot tub or swim spa series. Clarity Spas have a standard limited warranty of one to three years on Master Spas parts. Swim spas in the Michael Phelps Legend Series have a 10-year standard warranty on the spa structure, a seven-year warranty on the shell surface and a five-year warranty on plumbing. All warranty repairs include replacement parts and labor.

Are Master Spas good?

Master Spas has a great selection of U.S.-made hot tubs and swim spas that are durable and competitively priced. Its tubs are easy to clean, come with several feature options and have strategically placed jets for the ultimate in comfort and relaxation. The company is an excellent choice for people looking for a multipurpose spa, but it may not appeal to those who want the ability to personalize their hot tub with multiple custom features.

Master Spas Reviews

Filter by Rating

  • (624)
  • (146)
  • (46)
  • (42)
  • (147)

Popular Mentions

    How do I know I can trust these reviews about Master Spas?
    • 4,553,760 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    3 featured reviews
    How do I know I can trust these reviews about Master Spas?
    • 4,553,760 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Verified purchase
    PriceStaff

    Reviewed Oct. 14, 2024

    Master Spas had a tub ready for us and the price was good. They were also easy to deal with. If we were needing side ideas, they had people. They kept us in the loop and gave us people that we could find the information from. We got the swim spa (Trainer 18) and I'm glad we went with their advice. If we were doing it and we were gonna do the swimming, that if we weren't super strong, the upper brands would slam us into the back with it. It's pretty tough swimming on the one we got and I don't think I would have needed anything stronger. I think it would have just knocked me back into the back of the pool.

    The only thing that I'm having an issue with is the control screen. We've already had it replaced once, but it looks like we're gonna have to have it replaced again. I've got one that's got a plastic cover over it, and I agree with the guy that came and replaced the last one. Those are made for cool weather climate. When sitting out normal, the plastic separates and it makes it hard to control the screen. We've got a brand new one, and it seems to already be doing it. That's a flaw that somebody needs to look at between north and south of the Mason-Dixon line as far as temperature and humidity. On days I can go out there, that screen is dark so it takes a lot of heat.

    The system we used was easy to follow. There was an up and a down. But we had an issue right off the bat with having soft water and we kept trying to get it to go hard. We were sticking with it too much, and the guy said we needed to get it a little harder than what it was. We ended up dumping so much chemical in there and had an issue. We had to drain the tank and throw the filters away. There needs to be a better video tutorial from the franchisee with the specific chemicals that they use, and not just tell us, “Go online and find a video.” There are hundreds and hundreds of videos, but they're all different companies. One we found that was really good but the chemicals were hard for us to get. We would have to wait on them for weeks coming out of Florida to get shipped to us.

    Thanks for your vote! Report
    Master Spas
    Response from Master Spas

    Hi George! Thank you for taking some time and giving us a review and feedback! If you are still having issues please contact your local dealer or Master Spas Customer Service and someone will assist you. You could also go to this website https://www.masterspas.com/customer-support and see if there is something that could help you there as well. We are happy you found a spa that fits you and we want you to enjoy it for many more years.

    Not sure how to choose?

    Get buying tips about Hot Tubs delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Verified purchase
      Customer ServicePunctuality & SpeedStaff

      Reviewed Oct. 13, 2024

      I've been very happy with our spa from Master Spas. The salesman was very helpful and friendly. It's just I was extremely unhappy with the delivery. When the crew came, they wanted to know where they could leave some large pieces of cardboard and also a large wooden crate. I said, "No." The delivery guy got really upset with me. He said, "Well, we leave these here all the time." I said, "I don't care. I get deliveries all the time and people take their stuff." "Well, Amazon leaves their boxes and stuff." I said, "Well, you're not Amazon. What am I supposed to do with a big wooden crate? "If I didn't have a large vehicle, how am I supposed to get that to the dump and then pay to have this stuff dumped?" He got really pissed with me that he said, "Well, people take this stuff and they do this with it and do that with it." I said, "I don't care. I don't want this stuff."

      It was a late Saturday delivery and I told him, "I'm calling Master Spas Monday morning and complain to them, telling them that you're leaving all this stuff for me and I got to deal with it." So, they put the spa in my backyard and put it where I wanted it. Then because I complained so much and, essentially, I threatened him that I was gonna call Master Spas and tattle on him that he was gonna leave all this stuff for me, they took it. I said, "See that house over there with a red roof. Go there and keep going and the dump is just right down the road another mile. You take it to the dump. I'm not taking it to the dump. You take it. You pay the dumping fee."

      After all that, I just went inside. When they left, they took all the stuff with them but I still called Master Spas the next day and talked to one of the service people there, and he said, "To be honest with you, they're supposed to take the stuff. He was just trying to get away with not having to deal with it afterwards." I said, "Well, you need to talk to that delivery crew and tell him, 'Don't be pulling that crap again.'" I told him how unhappy I was and how I had to verbally fight with them to get them to take the wooden crate and the cardboard.

      Master Spas needs to convey to their contractors that are doing the delivery that they take all the wooden crate and the cardboard. They also need to tell the customer, "We'll be honest with you. We've had problems where the delivery people wanna leave the wooden crate and the cardboard and don't let them do that. Make them take it. That's their responsibility." So, that was a lot of drama that went on there with the delivery.

      Thanks for your vote! Report
      Master Spas
      Response from Master Spas

      Hello Jeffrey! We are very sorry for the problems and glad you contacted Master Spas Customer Service and resolved the issue. If you ever have questions don't hesitate to contact a local dealer or Master Spas Customer Service and someone will assist you. We are thankful for you taking time and leaving a review! We are thrilled that you are very happy with your spa and we hope you enjoy for many more years to come.

      Verified purchase
      Customer ServiceStaff

      Reviewed Sept. 8, 2024

      Masters Spas had one of the better warranties and they had better customer service and support. I had a wonderful sales representative who gave me all the information that I needed to make an informed choice. They walked me through the entire process and connected me with contractors that would be needed for the slab and the electrical work and everything that was needed. I chose the Challenger 15D because it would give you a little extra space. The water pump versus air pump gives you a more natural swim experience. The spa is phenomenal. My life has just been extra hectic over the last couple of months, so I haven't been able to use it very often. But normally, it's at least two times a week.

      I have a torn meniscus and I was having extensive knee pain. After about two weeks of using it, I had no more pain. I could move my knees in ways I couldn't before, which was why I chose Master Spa. I talked about their support team and one of the things that they have is a couple of triathletes that come up with exercise programs and put them on YouTube and give you the whole list of things that you can do in your spa. There were knee exercises specifically that I did. I'm almost 60 years old and I'm overweight and I couldn't work in my yard very much because it was too hot. I couldn't stand it. But what I did last year was, I would hop in my spa and get cooled off and then I could go out and work for 30 or 45 minutes. I was so much more productive because I had a way to cool off and the heat didn't affect me as much. I would do an active campaign for anyone, but particularly anyone over the age of 50. It is life-changing.

      Thanks for your vote! Report
      Master Spas
      Response from Master Spas

      Hello Beth! Thank you so much for the 5 Star review! We are so happy that the spa is helping you in many ways from improving your knee to cooling off during a hot day! It is great to see that you are using the exercise videos to help with your knee injury! We hope you can get back to healing and enjoying your spa for many years!

      Verified purchase
      Customer ServicePunctuality & SpeedWarranty

      Reviewed Aug. 11, 2024

      I got the H2X from Master Spas. It's 8 x 12. It's just my husband and I. We enjoy it. When we first got the spa, we had some issues. Master Spas lived up to the warranty. The dealer came out and fixed the issues. The only thing is in the summertime, they're very busy and you do have to wait. They said it would be two weeks, but it was three weeks. When they came out, they fixed the problem. They got in touch with us or when we called, they put us on the schedule and they'd come out. I'm very happy. So far, so good. It's been almost a year now and it's been worry-free.

      I like the idea that it's just enough for us. It's enough water to handle. I like the spas. The only drawback that I find is there are two seats in the spa which is the way it comes. I noticed that the spa seats are very deep. My husband doesn't have a problem. He sits there and he enjoys all the jets hitting him. I sit there and I start floating around. I don't know if it's just women or people who are small float around, but I have to sit on the edge. Sometimes, my husband ends up falling asleep in his spa. It's so good. When I start dozing, I go forward and my nose ends up in the water and it wakes me up quickly.

      What I have to do is I have to swim or go to the other side of the spa because I end up with a shadow and I'm able to balance near the diffuser in that corner there and I'm okay. But as far as dozing off, I really would like to sit down, but that's not gonna happen unless I end up with water up my nose. I just enjoy exercising around, just walking, and moving my limbs and my legs. I'm usually in the spa at around 2 o'clock, and then sometimes I will come out close to 4:00, which is a couple of hours. Time goes by fast and you clear your mind and it's really nice.

      I'm good with the chemicals because I had a pool before. The H2X is easier to handle. The other pool I had was in-ground and it was 10 x 25. It was a big pool and it was a lot of water to handle and a lot of chemicals. This here, chemical-wise, it's not bad. It was 1,245 pounds of water. That's easy enough to handle. We've drained it already, cleaned it, and put the water back in. We have a rule as far as sun tan lotion to just put it on the face and not the rest of the body. Once in a while, our grandchildren come and they're here for a week or so, and we have to clean it out a little better because they bring in grass and all that. We're very careful about that. For me, the H2X is easy to maintain.

      Thanks for your vote! Report
      Master Spas
      Response from Master Spas

      Hi Betty! Thanks so much for leaving you review and we are so glad to hear that you are enjoying your swim spa! The model you have, a H2X Trainer 12, is ideal for water exercise like jogging and stretching. I am glad you are finding the chemicals easy to manage (aside from when those kiddos come to play!). If you ever need some tips on water clarity after the kids have been in and out all week long, reach out to your local dealer or Master Spas Customer Service and someone should be able to assist you.

      Verified purchase
      Installation & SetupStaff

      Reviewed Aug. 10, 2024

      I started doing my research on swim spas and came across the Master Spas brand. I couldn't find anybody local that handled them. I contacted Master Spas. They said the North Carolina dealer is in Waynesville, North Carolina, which is three and a half hours away. I thought, "That's a little far for service." But I contacted them. They were great. And a place called David's Home Entertainment did a great job. They walked me through all the steps for installation. Found a local contractor to handle the slab, the electrical, and rebuilding a deck that I wanted around the spa.

      They coordinated the work with David's and they gave me a deal on the cover. I ended up with the end-to-end cover instead of the regular cover that it comes with. That was good until two months ago. I'm almost at the point where I would contact David's again and complain about the cover. The cover is great in terms of weight and me getting it on and off. But the supports for the cover started to sag so water would collect on the cover. It shouldn't do that. But the spa is a great product. It seems to be made well. I got the 15D.

      My other concern was maintaining the chemicals and the water balance. I had managed a swimming pool when I was in graduate school. So, I was aware of testing and making sure that everything stays in balance. They made it very easy. They included a brochure in the information packet that the spa came with. I've read and followed the directions. It has been very easy. I swim two times a week. And that's getting me a lot more active than I was. That's a good thing.

      I ordered the safety railing. It didn't come with the spa. So, when it came in, they sent a service tech to install it. He did a great job, noticed the side finish cover bulging at that point. He fixed it while I was here. Ordered another piece, and they came out and fixed that too. My interaction has been great so far. Master Spas does a great job.

      Thanks for your vote! Report
      Master Spas
      Response from Master Spas

      Hi Cynthia, Thank you for the awesome review. We are glade that you had such a great experience with David's Home Entertainment. They have been one of our dealers for many years! We are glade you chose Master Spas and hope you enjoy your Swim Spa for many many years!

      Verified purchase
      Staff

      Reviewed Nov. 6, 2024

      Jeff and Nick did an awesome job helping my boys and I pick out a hot tub for my husband as a GRAND gift! We all love it so much! Nick was also super helpful and knowledgeable when I recently came in to buy a new filter. Totally recommend this place!

      Thanks for your vote! Report
      Master Spas
      Response from Master Spas

      Hello Heidi! Thank you for taking time out on giving us a fantastic review and feedback! We are always thrilled to see our sales associates are doing a great job on helping you with all your questions and needs. We are glad that your husband and family are enjoying the spa as well. We hope you all enjoy for many more years to come.

      Verified purchase
      Staff

      Reviewed Nov. 6, 2024

      The sales person was very friendly, knowledgeable and not pushy. Made it fun to buy and was very communicative when arranging delivery. Would highly recommend based on experience. We're also very helpful when getting replacement filters. Have always been greeted enthusiastic when visiting the shop both initial visit and after.

      Thanks for your vote! Report
      Master Spas
      Response from Master Spas

      Hi George! Thank you for taking some time on giving us a awesome review and feedback! We are thrilled that you are not having any issues and receiving all the help you need. We hope you keep enjoying for many more years!

      Profile pic of the author.
      Verified purchase

      Reviewed Nov. 5, 2024

      The panels on the side don’t fit properly and they have warped. The screws do not hold the panels in place. Additionally, the head rests do not last more than a year, and the cup holder and filter cover only lasted two years. There is a need to continually order replacement parts.

      Thanks for your vote! Report
      Master Spas
      Response from Master Spas

      Hello Jon, sorry to hear that is happening - the vinyl on pillows and filter lids can break down with time and chemical wear, our guide in your owner's manual may have some quick tips to help? Often long term or chemical exposure to chlorine gas can cause some deterioration. If it can be of any help - they can be fully removed from the spa for long periods if the spa will not be used and rinsing them off periodically with untreated water, like from a hose or faucet to remove chemical residue can help preserve their lifetime . If you would like we can also help directly at the factory for Skirting parts? You are covered under warranty for any warping of the skirting for and we can help send parts to replace panels and screws directly to you! If you would like you can shoot pictures to customerservice@masterspas.com along with your serial number to receive direct help!

      Verified purchase
      Customer ServiceStaff

      Reviewed Nov. 4, 2024

      The initial customer service was wonderful. When we were buying the spa, they wanted to do everything to please us to write that check and give them the money. Unfortunately, once we received the spa, it was not a good experience. There was zero communication. They don't respond to our text messages, calls, or emails. We referred three different people to them and we were supposed to get referral things but we haven't got anything. We did not get anything we were promised. But everything about the spa and the way it's built is good. We like it. Master Spas could build some kind of step in it though.

      Thanks for your vote! Report
      Master Spas
      Response from Master Spas

      Hello Michael very sorry to hear communication dropped on you! In regard to a referral program that may be with your dealership directly and we can certainly help follow up and ask about those contractual promotions! For other general communication we would love to bridge the gap here at the factory if you are ever having trouble - if you are in need of anything please call 1-800-860-7727 for the factory customer service, from this hub we can help, direct or follow up to make sure you are getting the properly timed service! Office Hours: Mon- Thurs 7-5 EST, Fridays 8-Noon EST

      Verified purchase
      PricePunctuality & Speed

      Reviewed Nov. 3, 2024

      We researched and looked at many different tubs and we felt that Master Spas has the best overall value and quality. We stopped in one day to the local store and we were kicking tires and happened to find one that we liked. We liked the price. So, we went ahead and purchased it. We didn't want it until our deck was completed in the spring. So, we purchased it in December, and it was delivered four months later. It has excellent quality. I love it. I'll recommend Master Spas to anyone who will listen to me. It's fantastic and it's one of our best purchases. We use it every other day.

      Thanks for your vote! Report
      Master Spas
      Response from Master Spas

      Hello Mike! We are so pleased to hear that you are enjoying your spa every other day to relax and unwind. We are thrilled for the awesome review and feedback as well! We hope you keep enjoying for many more years to come.

      Loading more reviews...

      Master Spas Company Information

      Social media:
      Company Name:
      Master Spas
      Year Founded:
      1996
      Address:
      7102 Lincoln Parkway
      City:
      Fort Wayne
      State/Province:
      IN
      Postal Code:
      46804
      Country:
      United States
      Website:
      www.masterspas.com

      Media

      VIDEOS & IMAGES