Master Spas Reviews

I've had numerous different hot tubs over the last several decades and when my 15-year-old Sundance spa broke, I didn’t want to put any more money into a failing one. I had two Hot Springs and two Sundance tubs, and I started researching online. There were a lot of good reviews about Master Spas and I called the place and put a deal together with the dealer. They told me about the spa, what they could do, and how long it would take to get here. They delivered it and set it up. It was very convenient. I like the manufacturer's warranty on it, too.

We are culty about Master Spas at this point. We've been their clients for five years. All of the ones that we've purchased have been the Precision 7 Clarity Spas. We ourselves now own three. But we've purchased eight with them in the State of Michigan for client projects that we work on as well, and several cold plunges. The first time we got connected with Master Spas, we were sold on it being American-made and being able to get replacement parts from Grand Rapids to any of our Airbnbs quickly and not have to wait forever to get them in from another country. Our Airbnbs stay rented 365 days a year. The hot tub gets more use than an average hot tub does and we have never had to replace a part. We have never had to have a service call. We have never had anything break. They have run flawlessly every time.

We liked the features of the Master Spas' product, the reviews, and the price. It seemed to be the best thing. The particular layout of that particular hot tub seemed to be the right fit for what I needed. We liked the number of jets that were on it and that it had a full-length lounge where, instead of sitting, you could lay out, stretch out, and it would do everything from your feet to your neck.

Master Spas had the hot tub that we liked. They were the ones that owned it. Their salespeople were great. They were very personable and all-around nice guys. The guy who owned that spa was getting food for everyone else. The other guy helped us out and gave us all the information on it. As far as installation, they set it up for us. We scheduled a date for them to come and deliver it, which was two weeks from our purchase date. We could only have it delivered on a Monday or a Sunday because of our work schedules.

We got the Twilight 7.2 spa. It has good features. I like that the screen is not a push button, because the water will affect it. Also, the jets are good, has more than enough power, and it's comfortable. The therapy is good. When you get out, you feel a lot better. I'm a disabled veteran, and I've had back problems my whole life, and it helps out a lot. I like the fact that you can move the spinning jets. We've relocated one to the recliner and another to the other seat that has the neck massager. You could turn the jets up or down by twisting the jets. I like that. Because if it's too much pressure, you don't have to find the knob. You can decrease the pressure on one jet, but the rest of them can stay the same if that's not where you want it. Being able to customize it gives that kind of personal massage, if you want. We love it. We've been in almost every day.

We are new to spawn owner ownership and so far very happy with Master Spas. The process was smooth from the purchase through delivery and installation. We have not encountered any issues and the Master Spas team seems to be very responsive and proactive.

I got both a spa and a half-tub from Master Spas and it was a nightmare situation for me. There is nothing wrong with the units. It just doesn’t meet our family’s needs. It would have been better for me to go in person and see the product, and then think about the needs of my family. But I didn't do that. I just looked at it online and I thought it was gonna be something that would meet the needs of my family. It’s been a little over a year since the unit was delivered and the kids have only been in it twice to test it out. Both units are sitting there and I’m looking for a way to sell it. But it’s not 100% on Master Spas. I made a mistake. My kids wanna jump and swim, and I was under the impression that this was gonna serve that purpose for my kids.

I would like to voice a concern after recently purchasing a Twilight Series spa at the Woodbury, MN location. My husband and I were going back and forth about the decision to make such a big purchase. After about an hour and some prodding by the salesman we decided to go forward. We decided to finance thru MasterSpas. Our salesman said he had to make a call to another location to get approval. After giving the gentleman on the phone some personal information, he went to work getting us approved. He asked us about terms - we stated we'd rather go out a bit as we didn't think we'd be able to pay off an $18k hot tub in 18 months to get the 0% interest. He gave us a few different options, rates/months and we decided to go with a longer duration, 60 months to get us to an acceptable monthly payment.

We went to the hot tub/spa expo in NE PDX, which was not easy to find. But upon entering the showroom, we were greeted by one of the sales reps, Perry. He was very informative and cooperative with our preferences. We didn’t expect to spend as much as we did- but felt good about the transaction.

I like the pricing and the availability of Master Spas. The size sold me to it. The salesperson was also very kind and easygoing. There was no pressure. The installation was very easy too. They showed up when they said they would, dropped the tub in, and helped coordinate the crane to lift it up on the porch. The quality of the tub is great. We've had it now for about eight months and all we've had to do is rinse filters, change filters, and change water. There haven't been any issues except the Wi-Fi connection for the monitoring doesn't connect with my home router because of the shielding that's surrounding the tub. I reached out to customer service about it but I didn't hear back. Other than that, it's worth it and I'd tell others to go for it. It was a straightforward and no fuss experience.

We ended up getting rid of the Master Spas hot tub because we never used it. We couldn't give it away or sell it, and finally had to have someone cut it up with a chainsaw to get it out. The hot tub is only great when you’re in it. The idea of sitting in warm, bubbly water sounds nice, but getting out into the cold, even with a bathrobe, wasn't enjoyable. We probably used it about 10 times before deciding we didn't like it. I live in an area where it cools down at night. It can be in the 80s and 90s in the morning, but it still cools down at night to the 50s and 60s. And it’s cold getting out of the hot tub at night. I wanted to use it year-round and a hot tub that is a social one, where you all just sat around. Moving and sitting around weren’t fabulous.

When our hot tub was delivered August 22 2025, it had a small leak, one of the side panels was cracked, and the decorative lights on the outside don’t all work. The side panel was replaced and the leak was repaired but the insulation wasn’t replaced until February. We’ve given up on all of the decorative lights working.

Worst purchase of my life. It is inside on my porch and was very difficult to install there. Told it would run on a regular socket but had to pay an extra $800 to get a special outlet for it. It is empty and I never use it but can’t sell it either. Used it twice.

Master Spas is one of the larger name brands so service visits and repairs aren't going to be an issue down the line. It was the brand that was being sold by a salesperson associated with a hot tub expo. This guy had a great price point for the expo as well. The expo was mostly canceled due to weather but he reached out and offered a more aggressive price because they weren't able to move any unit. It was a lot of back and forth, but he was quick to get back to me and gave me a great price. I got a price that nobody is ever going to get. The tub was the right size for what I needed and it was a newer model.

Master Spas was having a sale at the fairgrounds in Chico. I went to go look at it, and I ended up leaving with a spa. I like it. I like the jets as well. They hit the muscles and help the muscles relax. I don't get to use it that often ‘cause I'm over the road, truck driver but when I get home, it's relaxing to go sit in it. It has different seating, and each seating has a different jet. You just switch spots while you're in there, and it hits a different part of the body, which is cool.

When I was having an issue with my swim spa screen all I had to do is email them. The man I emailed was in sales. He said he would forward my email. The next day I got a call from the service department. They set everything up to get my spa repaired. They said I would get a call within a week for the local service person to come out and install my screen. The service man was great. He was very helpful. He took his time to explain to my husband what he was doing to replace the screen. Everyone was great from start until finish.

We had 6 cancellations before finally getting serviced. We purchased our tub in January and it was delivered as promised. The followup to remove our old tub and install a lift assist on the new tub took 5 months. Rarely did they return our calls.

I was looking into purchasing a spa or a jacuzzi, and I saw some advertisements that Master Spas was going to be having a massive sell at the fairgrounds. I liked that their spa was bigger. These things are very expensive and if I was going to spend that amount of money, I might as well get something that I was going to enjoy. There was one that was even more money, and it came with speakers in it. The sales guy told me I didn't really need the speakers and mentioned that the speakers tend to go out a lot. I appreciated the transparency.

Tub had a strap mark on the top from the delivery tie down strap and the driver was supposed to report it for repair.. I never heard from the dealer. After using it a few months now we noticed the handles in the pool side have rust coming out of the screws and all around the handles! Definitely not stainless or a cheap grade of stainless. The frame under the whole unit is built with interior grade 2x4s instead of pressure treated lumber so it will probably rot here in the Florida humidity in a few short years. Just not what we expected for $36,000!

Master Clarity 8 spa looks good, so far, but couldn't find instruction manual under skirt. I called & they said don't send anymore. You have to look online. I have bad reception in area, so I don't have a computer & it's hard scrolling on your phone in sunlight. I called customer service & wanted a copy sent to me, but was told I needed to go to Staples to have printed off. I don't feel like I should have to spend money for this after buying a $12,000+ spa. The directions offline don't make sense because nothing matches up to my spa panel. Just gives general directions. After 2 weeks still can't use. If, I had known there were no local help for spa set up, I would never have bought.

Spa delivery and set up 2/20/2026.

Delivery was late in the afternoon of foreman’s last day. He explained the need for the chemicals for setup as I anticipated but gave no other info. He explained that all the rest was available through the QR code which is not senior friendly. After our electrical setup was completed, we filled the spa and did the chems as instructed. When checking out the setup, my daughter noted that the second pump jets were not functioning. Since it was the w/e she looked up on the internet and it suggested the problem might be an air bubble. We attempted to resolve the problem without success. I told her not to do anything else but I would send a message re.. problem before leaving town. Hopefully this situation can be corrected soon.

Have tried to locate local Master Spa dealers. I live in Elkridge, Md 21075. Your site just keeps asking me which Spa I want? I already bought one and don’t want to be hounded for the next few months. I also called the Customer Service line during the middle of the day, Monday, No Answer!

We love our Balance 8. It was an impulse buy after a brief discussion, and measuring our patio to ensure it would fit! The whole purchase process, delivery and installation was fast, and we have used it almost every day since we had it installed. Our grandkids love it, they say its a lot better than the 8 ft round above ground kids pool we has before :). It's easy to maintain, and the flip up cover make it a pleasure to own. We added the steps and handrail which make it easy to enter and leave. We have already convinced our daughter and son in law to get one.

They delivered my spa on 3-13-26 and it worked for 3-4 weeks. Then the control box went blank, they put in a new one and it lasted a week or so. I called them and they sent me a new one that I installed to save them the trip, it is very easy to do. That one lasted a week, I’ve been trying to get in touch with service and have left 3 messages and no one is calling me back.

My experience has been less than ideal. I bought my spa at a Hot Tub Expo, which was my first mistake. I was buying the floor model, which I looked over and was working perfectly and looked perfect. A few days later, the delivery person called to say the unit I was supposed to get had scratches and they switched it out for a different one, which was a different color. I wasn't thrilled about the switch, but agreed to it. I had it up and running a day later once the electrician came. A users manual on exactly how to operate the unit would have been nice, but I googled videos and looked at the online manual to figure it out. The new dial display was not operating as smoothly as the floor model, the outside lights were not working, and I had issues getting the Gecko wifi module to work. Plus, it was not delivered with the steps, a jet was broken and floating around the spa. The steps were delivered within a week.

Master Spas seems to care about their customers. Local dealers can be a problem.

I had a pleasant experience with Master Spas. However, I wasn't clear on the financing part of it. I didn't know there would be a third-party finance. The rep said it, but I didn't understand it would be like a credit card to a third-party. It's on the contract. But it's all good. I liked the size, also just checking out the specs. I did an independent research to see what spa would be the best that would be the easiest to maintain and to be used in the commercial environment, and whereas different people might handle it, no one would mess it up. It's a good thing. I would recommend it.

We wanted something that was hot that we could sit in. We like the Master Spas tub better than what we had. Master Spas dropped it and set it up. It was perfect. I'd buy again. Go for it. The only issue was, it was a little cryptic on the warranty stuff. We bought it in one state. We live right over the border. They said, “Any warranties would be covered, no problem.” We had a warranty issue right off the bat. They said, “It's not covered because you're out of our service area.” We said, “Are you kidding me?”

We thought a Master swim spa sounded good, we went and checked it out, and bought it. We love it. It's beautiful. I wanted a smaller size. But my husband said, "Let's get a bigger size.” It worked out perfectly. We enjoy it. Especially here in California, where it's almost summer all year long.

We went to the Pomona Fair. Master Spas was there, and we bought a spa. It had a lot of jets. But we bought a swim spa after that one. We looked at other spas also, but we chose to stay with them. They brought the swim spa and hooked it up. It wasn't easy, but they got it. You got to do research.

I like that the parts of Master Spas are American-made. My experience with them was very painless and easy. They had people whom they hired to do the installation, and everything went smoothly. After they set it up and we had it filled up, the owner came and reviewed the whole thing with us and set up our apps on our phones, and they registered the unit for us.

We went with Master Spas. They had really good reviews and I did a lot of Google research that said Master Spas were one of the best manufacturers. The layout where the spa is in the backyard, the interior of the spa and the way the seats were faced the way that we wanted. So, the layout and design of the spa fit the layout and design of our backyard. That was a factor, too, in choosing them.

We got the 12-foot Master Spas trainer. I like that I could exercise in it. Because of my knees, I needed to be able to have enough room to walk and do my exercises. I also like the rowing part of it. Having the wave part of it was fun. We love it. We're in it all the time. Sometimes I like getting in it and just floating. If it's a hot day and you just want water, it's big enough to float on a raft in it. And in the winter months, it's awesome to sit and have the hot water with the bubbles. It has a variety. I become more relaxed and destressed.

We were looking for a hot tub for a while and Master Spas seemed like the right one. The therapeutic relief is what we got. We like all that it has, but the jets are my favorite. We like having a hot tub in general.

I looked at about six different brands and liked Master Spas the best as far as the number of jets. I tried it out and reviewed it with stuff online and it looked like it was well made. I got the 7.2 Twilight series. It's got the reclining seat in it. I like that it has five different other seating arrangements with different jets in it. The spa provides good relaxation and massage for my sore muscles. I can use it two or three times a day whenever I feel like using it and I don't have to go to my gym or my club to wait in line or hope it's working.

My experience with Master Spas went fine. We got along fine. The rep I worked with seemed like a pretty nice guy. We went over all the options. I ended up getting last year’s model, and I got a decent deal on it. I haven't fired it up yet. But it’s at least as good a quality and probably better than any of the ones that I purchased. I would recommend it. This was more money, but it's a better hot tub. And they also offer a long warranty period.

The spa is great. We love it but we've had a little bit of issues getting our salt. We have the salt system. It works, but it's not showing that we are producing any free chlorine and I haven't had a chance to call Master Spas and check on it. We've had a little bit of issues getting the chemicals right. It's probably not necessarily the spa's fault, but the salt system could have something to do with that. We don't have any other issues other than that. I feel like I could have saved myself some hassle on the back end if I would have known some of the questions to ask. They say, "Oh, it's easy. You just put salt in the thing or whatever." Other than them hooking it up and making sure the app that we downloaded works, I feel like we were on our own when it came to getting that set up. So, I would definitely ask questions about that if people decided to do salt system and didn't know about the salt system very much.

Master Spas had the spa, the right size and the right price of what we were looking for at that time. Also, Ozone was important to me. One thing that's not working right on it is one valve that broke. One PVC valve that probably needs to be replaced if I can find the right part.

I wanted a spa and I heard about Master Spas from a friend. I got the Master Spas Therapy and it relaxes me. I use it about three times a week. I like lying on the lounge, but the panels are difficult to work with. You have to take them off to get into the area you need to get into. They pop in and out, and it can be hard to get them back in the right place. But my experience with Master Spas has been good so far and people should go for it and enjoy the product.