Master Spas Reviews

The only thing that I'm having an issue with is the control screen. We've already had it replaced once, but it looks like we're gonna have to have it replaced again. I've got one that's got a plastic cover over it, and I agree with the guy that came and replaced the last one. Those are made for cool weather climate. When sitting out normal, the plastic separates and it makes it hard to control the screen. We've got a brand new one, and it seems to already be doing it. That's a flaw that somebody needs to look at between north and south of the Mason-Dixon line as far as temperature and humidity. On days I can go out there, that screen is dark so it takes a lot of heat.

The system we used was easy to follow. There was an up and a down. But we had an issue right off the bat with having soft water and we kept trying to get it to go hard. We were sticking with it too much, and the guy said we needed to get it a little harder than what it was. We ended up dumping so much chemical in there and had an issue. We had to drain the tank and throw the filters away. There needs to be a better video tutorial from the franchisee with the specific chemicals that they use, and not just tell us, “Go online and find a video.” There are hundreds and hundreds of videos, but they're all different companies. One we found that was really good but the chemicals were hard for us to get. We would have to wait on them for weeks coming out of Florida to get shipped to us.

It was a late Saturday delivery and I told him, "I'm calling Master Spas Monday morning and complain to them, telling them that you're leaving all this stuff for me and I got to deal with it." So, they put the spa in my backyard and put it where I wanted it. Then because I complained so much and, essentially, I threatened him that I was gonna call Master Spas and tattle on him that he was gonna leave all this stuff for me, they took it. I said, "See that house over there with a red roof. Go there and keep going and the dump is just right down the road another mile. You take it to the dump. I'm not taking it to the dump. You take it. You pay the dumping fee."

After all that, I just went inside. When they left, they took all the stuff with them but I still called Master Spas the next day and talked to one of the service people there, and he said, "To be honest with you, they're supposed to take the stuff. He was just trying to get away with not having to deal with it afterwards." I said, "Well, you need to talk to that delivery crew and tell him, 'Don't be pulling that crap again.'" I told him how unhappy I was and how I had to verbally fight with them to get them to take the wooden crate and the cardboard.

Master Spas needs to convey to their contractors that are doing the delivery that they take all the wooden crate and the cardboard. They also need to tell the customer, "We'll be honest with you. We've had problems where the delivery people wanna leave the wooden crate and the cardboard and don't let them do that. Make them take it. That's their responsibility." So, that was a lot of drama that went on there with the delivery.

I have a torn meniscus and I was having extensive knee pain. After about two weeks of using it, I had no more pain. I could move my knees in ways I couldn't before, which was why I chose Master Spa. I talked about their support team and one of the things that they have is a couple of triathletes that come up with exercise programs and put them on YouTube and give you the whole list of things that you can do in your spa. There were knee exercises specifically that I did. I'm almost 60 years old and I'm overweight and I couldn't work in my yard very much because it was too hot. I couldn't stand it. But what I did last year was, I would hop in my spa and get cooled off and then I could go out and work for 30 or 45 minutes. I was so much more productive because I had a way to cool off and the heat didn't affect me as much. I would do an active campaign for anyone, but particularly anyone over the age of 50. It is life-changing.

I like the idea that it's just enough for us. It's enough water to handle. I like the spas. The only drawback that I find is there are two seats in the spa which is the way it comes. I noticed that the spa seats are very deep. My husband doesn't have a problem. He sits there and he enjoys all the jets hitting him. I sit there and I start floating around. I don't know if it's just women or people who are small float around, but I have to sit on the edge. Sometimes, my husband ends up falling asleep in his spa. It's so good. When I start dozing, I go forward and my nose ends up in the water and it wakes me up quickly.

What I have to do is I have to swim or go to the other side of the spa because I end up with a shadow and I'm able to balance near the diffuser in that corner there and I'm okay. But as far as dozing off, I really would like to sit down, but that's not gonna happen unless I end up with water up my nose. I just enjoy exercising around, just walking, and moving my limbs and my legs. I'm usually in the spa at around 2 o'clock, and then sometimes I will come out close to 4:00, which is a couple of hours. Time goes by fast and you clear your mind and it's really nice.

I'm good with the chemicals because I had a pool before. The H2X is easier to handle. The other pool I had was in-ground and it was 10 x 25. It was a big pool and it was a lot of water to handle and a lot of chemicals. This here, chemical-wise, it's not bad. It was 1,245 pounds of water. That's easy enough to handle. We've drained it already, cleaned it, and put the water back in. We have a rule as far as sun tan lotion to just put it on the face and not the rest of the body. Once in a while, our grandchildren come and they're here for a week or so, and we have to clean it out a little better because they bring in grass and all that. We're very careful about that. For me, the H2X is easy to maintain.

They coordinated the work with David's and they gave me a deal on the cover. I ended up with the end-to-end cover instead of the regular cover that it comes with. That was good until two months ago. I'm almost at the point where I would contact David's again and complain about the cover. The cover is great in terms of weight and me getting it on and off. But the supports for the cover started to sag so water would collect on the cover. It shouldn't do that. But the spa is a great product. It seems to be made well. I got the 15D.

My other concern was maintaining the chemicals and the water balance. I had managed a swimming pool when I was in graduate school. So, I was aware of testing and making sure that everything stays in balance. They made it very easy. They included a brochure in the information packet that the spa came with. I've read and followed the directions. It has been very easy. I swim two times a week. And that's getting me a lot more active than I was. That's a good thing.

I ordered the safety railing. It didn't come with the spa. So, when it came in, they sent a service tech to install it. He did a great job, noticed the side finish cover bulging at that point. He fixed it while I was here. Ordered another piece, and they came out and fixed that too. My interaction has been great so far. Master Spas does a great job.