Master Spas Reviews

I got the new one installed and connected it to the spa...sort of. What should be better explained is that the spa is not actually Wi-Fi enabled. It is 900MHz wireless much like wireless landline phones or wireless headphones that connect to TVs. I connected the dongle that provided to my garage-located networking panel, saw it connect (blue blinking light), and tried connecting my phone to the spa...nope. There is a zero percent chance my spa's location is beyond the range of my networking setup, but yet it still would not connect. Fast forward...you have to have the dongle by in range of the spa using 900MHz since the spa itself does not use Wi-Fi in any way.

If you have a setup like mine (everything homerun to the garage with WAPs spread through the ceiling of the house) that means needing an ethernet drop and an electrical outlet near the spa for the dongle to connect to the spa. It would have been nice if the dongle used POE so it didn't require using an (out-of-date) micro USB power adapter. Anyway, I resolved that issue. I called Master Spas about this issue and they stated the spas "should have" come with updated instructions, but it didn't. I also inquired about blinking lights around the dial of the spa, but I never got a direct answer. I think this is my main issue -Master Spas doesn't make the system that control the thing they manufacture nor are they adequately versed in configuration or troubleshooting some of the issues I have mentioned.

We got a tub that fits six, and it looks good. I love the cover that comes on it. The one that we had before was so heavy but this one is so easy to open up and easy to get into. It has little steps that go into it so that when you step up and you step into it, you're stepping down and not walking on another seat. For little people like me, it's good. I get in there to enjoy the bubbles, the massaging stuff and the warmth.

The installation was very smooth. I was surprised. It was on Christmas Eve when they brought it, and they were efficient and got it done. They cleaned up the mess that was left from the old one and before I knew it, they were all set up. The guy was explaining how to do the chemicals too. He said, "You might wanna record it," and we did. That was great 'cause he explained it, each one of the little things that they had brought with it. We were very thrilled. I was very pleased with everything, from talking with them to getting the installation done. We had a good experience. Considering I've got what I would consider a nicer spa than the one that they took out, I was pleased with the cost. It was within our range and it worked well.

My experience with the Master Spa team was incredibly positive. They were professional, knowledgeable, and genuine in understanding our needs. They offered great insight without pushing us towards more expensive options, focusing instead on finding the perfect fit for our space and requirements.

I ended up choosing a 7 by 7 spa that comfortably seats six people. The spa's aesthetic traits, with customizable lighting and jets, modern exterior, and waterfall features, integrate seamlessly into our backyard. It even supports relaxation with a nearby TV setup for enjoying movies while soaking.

The service we received was impeccable, with a swift delivery and installation process since our slab was ready. Our post-purchase visits to the showroom only reinforced our satisfaction, with friendly and helpful staff offering further assistance. As for its operational features, the spa boasts digital controls for temperature and jets, automatic freeze protection, efficient cup holders, and an effortless cover opener.

Apart from enjoying the great deal we got, I was impressed with the longevity and reliability of American-made features, facilitated by a good support team for maintenance or parts supply. Thanks to the team in Overland Park, it's comforting to know help is readily available if ever needed.

I happily share my experience with Master Spas with family and neighbors, citing their fair pricing and trustworthy products. Even without promotional pricing, the spas offer great value for the quality provided. My installation was smooth, and the team's expertise has been a valuable resource. This has been a remarkable experience with Master Spas, offering everything I could want for a wonderful addition to our home.

As for its functionality, the Twilight spa has been impressive. I've had my share of experience with different spas, but this one stands out in its easy maintenance and lack of any major issues so far. The standout feature for me is the smart layout, featuring diverse seating arrangements with varied massaging and direct pressure jets—each offering unique benefits.

If a friend or family member asked about my experience with Master Spas, I'd tell them I'm extremely pleased, even after just 3 weeks of use. It has been trouble-free, operating as expected, without any new-product quirks. Communicating with their representative was a breeze too. Despite the rep being temporarily unavailable for personal reasons, he was quick to return my calls and address my questions efficiently.

While buying from the show was pleasant, my post-purchase experience hasn't been as smooth. We encountered issues with the tub leaking and failing to warm up. Unfortunately, the customer service was frustratingly unhelpful, suggesting repetitive fill-and-drain solutions without addressing the core problem timely or effectively. My experience with a technician was particularly disheartening; he was uncommunicative. After one of his visits, I found out the issue but not because he followed up or said, "Here's the problem." He said we didn't need to be there while he performed this repair or troubleshooting and when we I came home that night, there was one of those white scum sucker balls that you get from the pool store sitting on top of the hot tub. There was a lack of follow-up on his part, leaving me frustrated.

On a brighter note, what I love most about the spa is the convenience and the relaxing jets. My brother was even convinced to purchase one, opting for a slightly larger model. Overall, I would describe the product itself as great but emphasize my dissatisfaction with the customer service. If they could improve their customer interactions and support, it would greatly enhance the overall experience.

Master Spas is very reliable and it's highly recommended. They create jobs here. The products are made here and they are worth that extra money because of the quality. The parts and service are also available locally. My neighbor bought a same sized spa at half the price, and immediately, on the first year, it went down. He had a hard time fixing it.