Master Spas Reviews

The last repair tech company I contacted told me I would have to find and purchase the parts myself. This required research and help from the service Dept as my swim spa is old and some parts are no longer made. After doing all of this and being unable to find a competent reliable repair service, one that wasn’t going to charge me an insane amount of money, I installed all the parts myself. I am also very grateful for YouTube. Those videos made it possible.

After doing a ton of research we decided on the Master Spa Clarity Balance 9. So happy we went with Master Spas. Tub has a giant foot well so you can fit 9 people comfortably. Tub is also extremely easy to maintain with its eco pure filtration. Electrical costs are roughly $15-20 a month in the middle of winter and less than half of that in the summer.

After doing my research and the fact that my neighbor has had a Master Spa for over 21 years, we decided to go with the Master Spa Twilight Series 7.2 (perfect in size to replace our Vita Spa). It is surrounded by a multi-level deck around 3 sides and it looks perfect right outside our Family Room! This Spa is the best as it has 36 jets, EcoPur Charge Filtration, StressRelief Neck and Shoulder Seat and an amazing Full-Body Lounger. They are the only spas to have Master Force Bio-Magnet Therapy System. And at night, the Dream Lighting delivers a soft stream of light in multi-colors or you can choose a specific one. I highly recommend the Master Spas - you will not regret it a bit!

I previously owned a Master spa that was good quality and had a really good experience with it. I got a new one and they delivered it and got everything going in just a short amount of time. They were here when they told me they would be. It worked out well. Master Spas has excellent quality. The price is higher than last year, but it is the same as everywhere else. So, I think it was a good value for the price. Also, their staff was helpful, and it was an easy transaction.

I love my Master spa. I had shoulder surgery and it really helped me to relax. I like the shape of it. I didn't want a huge one for the space I had, and this is a triangle-shaped one. I really like that it doesn't take up as much space. I really liked the shoulder part where it really massages your shoulders. I was gonna call because my lights are only staying on blue, and they started out changing colors.

I ordered cover lifter extension kits but received cover lifter set. I shipped it back and asked for replacement, and after one week I received the extension kit with one leg missing! Very unprofessional!

I have had my spa for a year now, right away I noticed if your fingers are wet or the pad is wet, the touchpad doesn't work. I called right away and was told to keep a dry towel near and wipe it off. It is just crazy that a control pad will not work if it is wet. I called several times and the owner of the store said they have the finest spas and that I should be happy. I have tried to be happy, but I can't believe that I paid over $20,000 dollars for a spa and the control pad will not work. There is no excuse and its not acceptable. They don't have a fix for the problem and are not looking for one. This is crazy.

The contractor Master Spas uses makes appointments and then cancels or finds excuses why he can’t come out that day. He Uses weather as excuse and his health as excuse to do warranty repairs or any repairs. He Overcharges on supplies and does follow through or respond to voice mail.

I was happy with the purchase process until we bought the spa. About two months after we had it, I ended up with a job transfer and we had professional movers move it. We found a local Master Spas dealer where we moved to but we found out that our warranty is voided because the spa was moved. I'm going to be filing a complaint about that because it wasn't explained ahead of time to us and I'm very disappointed. I would not have bought it from them had I known that.