Master Spas Reviews

When the hot tub was installed, the installers removed my old hot tub, threw it away for me and put the new one in this place. I had my old wiring ready to go. So, all we had to do was run it up. It's in the new box and that was easy also. I did that with the help of the guy who delivered it. It took a couple of weeks to get used to the salt system with the app on the phone, because this is the first time I have had an app for a hot tub. But I like it.

I wanted more of a higher-pressure jet system, which Master Spas has versus Hot Springs or Sundance. There are fewer jets, but they're more intense. So, I was looking for more of a hard massage, which we got with this one. I wanted not to have to use bromine. So, that was a big thing, too. I've only had the Master Spas hot tub for about a month now. So, everything seems to be going fine. As long as everything keeps working and it stays easy, I'm very happy with the product. It’s convenient and affordable. I have a friend who’s going to come over and take a hot tub here. He needs a new hot tub also, and I told him about it, so he might buy one.

So far, the quality seems good. I have another hot tub at a rental property and you have to unscrew all of the panels on that hot tub. So, you have a number of screws that you have to loosen and everything to access under the hot tub. The nice thing about the Master Spas is there are no screws to unfasten. The panels along the side simply lift. You lift them up and pull them away from the hot tub. Then, to put them back, you simply put them against the hot tub and slide them down into the slots. So accessing the hot tub is much easier with a Master Spas.

The main thing that's taken so long to get it set up is, Master Spas has the control knob panel that's on the hot tub that controls most of the functions, but some of the functions aren't controlled by that panel on the hot tub. You have to get the Master Spas app on your phone and then you have to connect wirelessly with WiFi. There's a module on the hot tub, and then there's a module that you're supposed to put and connect to your WiFi router, and then those two modules are supposed to communicate with each other. You then use the app on your phone to program the things that you can only program on your phone. You cannot program on the hot tub itself.

The router that we had would not work with the modules that the hot tub comes with. We had to spend another $300 to get another router to be compatible with those modules to be able to communicate with a hot tub and be able to set some of the things that needed to be set on the hot tub. I understand it's nice to have that capability on your phone when you're away from the hot tub. I just think that's totally unnecessary. You should be able to do everything on the hot tub and not have to rely on WiFi or internet access to be able to set some settings on your hot tub. That has been a real problem. It's taken several weeks and a couple of technicians that had to come out and figure out what was going on.

I'm having a hard time with communication with it, and I've seen that that is one of the issues with the online things the Master Spas have. It loses connectivity a lot. Other than that, when it works, it's nice. It could do a lot better with the signal boosting, because where I have to plug in the module in my house, my router is far away, so it loses connectivity a lot, which is not a big deal. The one that you stand next to the tub, and you have to be next to the tub, you can check your parameters. You're next to the tub anyway, if you're adding anything to it. But the other one where you can control the tub remotely, it loses connectivity a lot.

Make sure you check your space. We got the flip-up cover, which is also nice, and it's made by Master Spas. We had to have them come out and fix something, but it was no big deal. The salt water monitor wasn't working, but it was just unplugged, but we didn't know it because it was in the box. But the tech came out and explained, like knowing issues that would be with the spa, things that you should watch out for. Having that knowledge helps. Because somebody who hasn't done all their research, you know all those files are gonna have some sort of issue. But having somebody who could tell you, do this one time a week, do that, don't put your feet on the massagers and try to turn them physically, put your hand down there and turn them, because that's a known breaking spot, somebody who could tell all that, you're gonna get that longevity, because it's an investment. You're paying a lot of money for these things.

Don't try to fit it in a little space. Make sure you have space to get around it, just to clean it, get the cover off. Don't just look at the spa. They offer for you to get in it. If you make an appointment with them, you can bring your bathing suit and get in it in the store. That's the store that we bought it from. Do that. I thought I would want the recliner. I like it, but I'm 5’5” so I'm a little short, but I find myself having to stretch my toes out to make sure I stay down and put them against the wall. It's not a bad thing, because you're only doing 30-minute massages. Sit in it and get the feel of what it's going to be like. For somebody tall, it might be a little different.

I really wanted to swim and at the time, the model that I have is a 2025, which is 18 feet deep and does not have a separate chamber for the spa section. I understand the newer ones have cup holders, and I wish that had happened at 19 feet. I have two different tops on mine, and I also have a deck around it. I was gonna put it below ground, but I ended up keeping it above ground because my ex-husband said that if there’s ever a problem with a sump pump or drainage, I will fry everything. With the deck, it looks attractive, so I don’t find it offensive. I like that I can swim, and when I lived in Florida, I missed having a full-size pool.

Initially, we had to take some water out because I have a filtration system in my home and the water was cloudy, and we couldn’t get things straight. But after we cleared it out and things settled down, I haven’t had any issues. I’ve used it in both winter and summer. I keep the cover on, and I can manage it myself even at 73, which makes me feel good. I can open and close it myself, which is important because a larger one would be harder for me to manage. I also like that I don’t have to pay a pool company. I just buy my supplies and do everything myself. The water stays crystal clear, and I’m very happy with my spa.

It's great that Master Spas has a location in Franklin, Tennessee and the man there is honest. I had a problem with the original person I signed with and I personally could not believe everything that man told me after I learned things. I was upset about that. Other than that, the spa itself has given me what I need to exercise my body. I like some of the jets I use, although I don’t use the seating area much. My ex-husband likes it when he visits. He’s not a big swimmer, so he either sits in the seat or stands by the jets, while I move around or stand by the back jets. It works well for two people.

We also watch a man and his wife on Facebook or YouTube, sometimes on Wednesdays, and they talk about pool care. My ex-husband pays attention to that and will pass things along if I miss it. They even recommended sometimes using the FROG system, and I was told it’s more for convenience and ease. When I clean, besides using the FROG system, I use other chemicals that I get from the Master Spas store near me, which is about a mile from my house.

I mainly use a microfiber cloth or soft towel for cleaning. It’s very soft, and that’s all I use to wipe any ring or where the water meets the waterline. Every time I go in, I wipe with that microfiber cloth, and that’s pretty much it. Sometimes I also wipe the inside of the top if I notice any spots or debris on the inside of the cover. So overall, my maintenance routine is straightforward and manageable, which makes it easy for me. I wish I could go in more often, but I have long hair and it’s a pain to wash it that much, so I go in maybe at least twice a week. For somebody to maintain flexibility in old age, it’s a great thing.

The spa has push buttons and that's another thing we like. It's very user-friendly. We push the button once for the jets. We push it again for the jets at a higher speed. You push it again and it turns them off. There's another button and when you turn it on, there's a light. We push them, and it turns them off. Then, there's the up and down for the water temperature. If you're looking to get a spa, get the Master Spas. The quality of it is very good. It's heavy-duty and it's nice and it came with a top cover, and that thing keeps the heat in very well.

As far as the Master Spas representatives, they were fantastic. The salesperson was very knowledgeable and very friendly. Everybody under that giant tent was very friendly. The three gentlemen that delivered it were very friendly. Several days after it was delivered and installed, we received a phone call from the company. They made sure we were satisfied with everything, and everything was good. They gave us a free chemical pack and I had to order more and it was extremely simple.